Mon, 09 Mar 2026 10:37:38 -0400 https://keepcalmanddefibrillate.buzzsprout.com en-us © 2026 Keep Calm and Defibrillate yes dc6c5194-d798-5af0-aac5-1ce9646b7fc9 Dave & Rex episodic false Buzzsprout (https://www.buzzsprout.com) Healthcare, Emergency Medicine, Urgent Care, Compassion, Staff Happiness, Team Dynamics, Work Happiness Dave & Rex https://storage.buzzsprout.com/ysmeahnaughq7cf65y2qa40s6mqs?.jpg Self Compassion Dave and Rex discuss self compassion - the ability to stop beating yourself up for not being perfect. None of us are perfect, why can we accept imperfection in others, but not in ourself?

]]> Dave and Rex discuss self compassion - the ability to stop beating yourself up for not being perfect. None of us are perfect, why can we accept imperfection in others, but not in ourself?

]]> Dave & Rex Buzzsprout-5725117 Sat, 03 Oct 2020 18:00:00 -0400 1042 1 9 full false Tribes Dave and Rex discuss our tendency to want to belong to a tribe. How can we make our work tribe more satisfying and more positive?

]]> Dave and Rex discuss our tendency to want to belong to a tribe. How can we make our work tribe more satisfying and more positive?

]]> Dave & Rex Buzzsprout-5520325 Sun, 20 Sep 2020 13:00:00 -0400 1132 1 8 full false I Am Not a Saber Tooth We discuss the human stress response. Good or bad in the acute situation - not good chronically. We touch on some stress reduction techniques.

]]> We discuss the human stress response. Good or bad in the acute situation - not good chronically. We touch on some stress reduction techniques.

]]> Dave & Rex Buzzsprout-3581845 Fri, 01 May 2020 13:00:00 -0400 1522 1 7 full false Can’t Get No Satisfaction - 2 We discuss specific things the team can do to increase patient satisfaction. Not only does this make the patient more satisfied, it actually makes us happier and more satisfied as well. Surprisingly, it also improves the quality of the care we provide.

]]> We discuss specific things the team can do to increase patient satisfaction. Not only does this make the patient more satisfied, it actually makes us happier and more satisfied as well. Surprisingly, it also improves the quality of the care we provide.

]]> Dave & Rex Buzzsprout-3405178 Fri, 17 Apr 2020 23:00:00 -0400 1204 1 6 full false Can’t Get No Satisfaction - 1 Dave and Rex talk about Patient Satisfaction Surveys - what they are and why they matter.

]]> Dave and Rex talk about Patient Satisfaction Surveys - what they are and why they matter.

]]> Dave & Rex Buzzsprout-3402931 Fri, 17 Apr 2020 17:00:00 -0400 924 1 5 full false Humans In Need Dave and Rex discuss the harm in giving people negative labels. Treating every patient and every team member as valuable human beings creates a positive team environment and is personally fulfilling. Consider patients as “Humans In Need”.

]]> Dave and Rex discuss the harm in giving people negative labels. Treating every patient and every team member as valuable human beings creates a positive team environment and is personally fulfilling. Consider patients as “Humans In Need”.

]]> Dave & Rex Buzzsprout-3334807 Sun, 12 Apr 2020 15:00:00 -0400 870 1 4 full false Overview and Introductions Our final attempt at doing the first episode - we are much more pleased with the quality of this one - please ignore any other “Intoductions” episodes. Please excuse our fumbling attempts at this podcast technology. We will try to gradually improve.
Many thanks to Jackie McDermott, a professional podcast producer (and friend) who helped tremendously with her advice in the technique of remote recording and for the other advice. Dave and Rex really appreciate your assistance.

]]> Our final attempt at doing the first episode - we are much more pleased with the quality of this one - please ignore any other “Intoductions” episodes. Please excuse our fumbling attempts at this podcast technology. We will try to gradually improve.
Many thanks to Jackie McDermott, a professional podcast producer (and friend) who helped tremendously with her advice in the technique of remote recording and for the other advice. Dave and Rex really appreciate your assistance.

]]> Dave & Rex Buzzsprout-3242794 Sun, 05 Apr 2020 10:00:00 -0400 664 1 1 full false The Science of Nice 2 Dave and Rex talk about how to encourage an atmosphere of kindness and civility in Emergency Departments and Urgent Care Clinics - not just to patients, their families and visitors, but also to coworkers. They also talk about how to change a workplace with negative dynamics to one with a positive and upbeat atmosphere.
Resources: 
Christine Porath Mastering Civilty: A Manifesto for the Workplace

]]> Dave and Rex talk about how to encourage an atmosphere of kindness and civility in Emergency Departments and Urgent Care Clinics - not just to patients, their families and visitors, but also to coworkers. They also talk about how to change a workplace with negative dynamics to one with a positive and upbeat atmosphere.
Resources: 
Christine Porath Mastering Civilty: A Manifesto for the Workplace

]]> Dave & Rex Buzzsprout-3158647 Sat, 28 Mar 2020 23:00:00 -0400 1072 1 3 full false The Science of Nice 1 Dave and Rex discuss rudeness, incivility and the unfortunate tendency of some people in Emergency Departments and Urgent Care Clinics to use bullying and dictatorial tactics. They discuss why people do this in spite of the fact that it is ineffective in team situations.

]]> Dave and Rex discuss rudeness, incivility and the unfortunate tendency of some people in Emergency Departments and Urgent Care Clinics to use bullying and dictatorial tactics. They discuss why people do this in spite of the fact that it is ineffective in team situations.

]]> Dave & Rex Buzzsprout-3158593 Sat, 28 Mar 2020 23:00:00 -0400 872 1 2 full false