But behind every policy, every claim, every negotiation, there are real people making consequential decisions that affect businesses, livelihoods and families.

In this series, we sit down with three of them. 

• Taylor Raymond is an insurance broker at Sage — the person business owners call when they need someone in their corner. 
• Mary O'Shea is a Property Underwriting Manager at CGU with over 19 years in the industry, including time on the floor at Lloyd's of London. 
• Govind Purabal, whose voice kicks off this episode is a Senior Loss Adjuster at Sedgwick. When something catastrophic happens; a factory fire, a construction collapse, a business brought to its knees — he's the one who shows up.

Three roles. Three perspectives. One industry most people never really see inside.

In this episode, they explore what the human side of insurance is and what it actually looks like. The emotional weight, the difficult conversations, and why the relationships you build matter more than anything else.

And nobody understands that better than Govind; a man who walks into disaster sites for a living.