Sat, 05 Sep 2026 20:36:25 -0400 https://www.buzzsprout.com/2639959 en-us © 2026 True Positive yes 1d1e58d9-1509-5536-8c0f-ce2f568cb03b Actuate episodic false True Positive brings together monitoring center operators, security integrators, and technology leaders to examine how the industry is unifying fragmented systems, scaling without proportional headcount, and turning AI from a buzzword into a measurable operational advantage.

]]> Buzzsprout (https://www.buzzsprout.com) Actuate https://storage.buzzsprout.com/ibujft25o1ceg8tjzcymnyhh7a8f?.jpg https://www.buzzsprout.com/2639959 The False Alarm Crisis Nobody Has Fixed: Alarm Fatigue in Monitoring Centers Blake Ballard, Technical Account Manager at Actuate, sits down with Glen Carter, President of Clear Response Monitoring, to talk through the false alarm crisis and alarm fatigue that have quietly defined video monitoring for over a decade.

Glen and Blake have an unusual shared history: Glen hired Blake as a video operator years ago at Global Monitoring Solutions and mentored him through the ranks, which makes this one of the most candid conversations on record about what monitoring center operations actually looked like before AI video analytics existed.

Glen walks through the early days of video monitoring, when 95 to 98 percent of alerts were false activations triggered by shadows, spiders, weather, and wildlife, and unpacks the hidden costs that never made it onto a spreadsheet: operator burnout, turnover, dealer credits for missed events, and the server and CPU strain of processing constant noise. The conversation also covers how repeated false dispatches eroded trust with local police jurisdictions (AHJs), and how Actuate's deployment on Glen's single worst-performing site produced a 90 percent reduction in false positives within 72 hours, as described on-record by Glen in this episode. Glen and Blake close with a clear-eyed take on what AI still can't do: make the final human judgment call on dispatch.

About the Guest: Glen Carter, President, Clear Response Monitoring

Glen has spent over a decade building and operating wholesale central stations, beginning with the launch of Global Monitoring Solutions in 2012. He was an early adopter of video monitoring, deploying his first video services in 2013, years before AI analytics existed, and later became one of Actuate's earliest central station customers.

Find Glen on LinkedIn: linkedin.com/in/glen-carter-660ab072

]]> Blake Ballard, Technical Account Manager at Actuate, sits down with Glen Carter, President of Clear Response Monitoring, to talk through the false alarm crisis and alarm fatigue that have quietly defined video monitoring for over a decade.

Glen and Blake have an unusual shared history: Glen hired Blake as a video operator years ago at Global Monitoring Solutions and mentored him through the ranks, which makes this one of the most candid conversations on record about what monitoring center operations actually looked like before AI video analytics existed.

Glen walks through the early days of video monitoring, when 95 to 98 percent of alerts were false activations triggered by shadows, spiders, weather, and wildlife, and unpacks the hidden costs that never made it onto a spreadsheet: operator burnout, turnover, dealer credits for missed events, and the server and CPU strain of processing constant noise. The conversation also covers how repeated false dispatches eroded trust with local police jurisdictions (AHJs), and how Actuate's deployment on Glen's single worst-performing site produced a 90 percent reduction in false positives within 72 hours, as described on-record by Glen in this episode. Glen and Blake close with a clear-eyed take on what AI still can't do: make the final human judgment call on dispatch.

About the Guest: Glen Carter, President, Clear Response Monitoring

Glen has spent over a decade building and operating wholesale central stations, beginning with the launch of Global Monitoring Solutions in 2012. He was an early adopter of video monitoring, deploying his first video services in 2013, years before AI analytics existed, and later became one of Actuate's earliest central station customers.

Find Glen on LinkedIn: linkedin.com/in/glen-carter-660ab072

]]> Actuate Buzzsprout-19738786 Tue, 01 Sep 2026 17:00:00 -0400 2185 full false