ATLYS podcast with Kimjera Whittington Wed, 09 Sep 2026 09:09:33 -0400 https://www.buzzsprout.com/2639623 en-us © 2026 ATLYS podcast with Kimjera Whittington yes dfd79021-8462-5528-888f-5fc0e84bb978 ATLYS presented by Crawford Technologies episodic false Presented by Crawford Technologies, the ATLYS podcast brings together executives, innovators, customers, analysts, and industry experts to explore the ideas, challenges, and opportunities shaping customer communications. 

]]> Buzzsprout (https://www.buzzsprout.com) ATLYS presented by Crawford Technologies https://storage.buzzsprout.com/i0f8yo7cn0hmyhekyfwxrv8xxgkl?.jpg ATLYS podcast with Kimjera Whittington https://www.buzzsprout.com/2639623 Inside the Medicare Advantage Production Season: What Every Health Plan Needs to Know Inside the Medicare Advantage Production Season: What Every Health Plan Needs to Know Every year, Medicare Advantage organizations take on one of the most demanding customer communication initiatives in healthcare — producing and delivering millions of regulated documents like the ANOC, EOC, and Summary of Benefits under strict CMS deadlines. In this inaugural episode of the ATLYS Podcast, Doug Koppenhofer and Yonel Enriquez unpack what makes production season so complex, the biggest misconceptions organizations have about member communications, and what separates the health plans that stay ahead from those that scramble.

In this episode:

  • Why the Medicare Advantage production season is more complex than ever
  • The biggest misconceptions organizations have about member communications
  • Why accessibility and language access should never be treated as afterthoughts
  • What separates organizations that stay ahead from those that scramble

About ATLYS: ATLYS is an independent industry conversation series covering customer communications, compliance, accessibility, and the future of communications. Presented by Crawford Technologies.

Enjoyed this episode? Subscribe to the ATLYS podcast and like the episode to help more industry leaders join the conversation.

Have a topic you think we should explore or are interested in joining us as a guest on a future episode? We’d love to hear from you. 

All the best,

Kimjera Whittington

Host, ATLYS podcast

Timestamps:

0:00 Cold Open — "Customer Experience Is No Longer a Checkbox"
1:03 The Question Leaders Aren't Asking (Yonel)
2:23 Timeliness Is the New Compliance Risk (Doug)
3:16 The Landscape: What's Changing This Production Season
4:34 The Medicare Plan Finder Deadline Nobody's Talking About
5:52 Why Requirements Get More Stringent Every Year
7:14 Costly Mistakes: Why Rushing Multi-Language Work at the End Backfires (Doug)
8:52 The Real Price of Missing a Deadline: Penalties & Lost Enrollment
9:29 Why Star Ratings Are Becoming the Industry's Storefront Reviews
10:11 The Biggest Misconception: "It's Just Print and Mail" (Doug)
11:07 The Real-World Deep Dive: Money Left on the Table (Yonel)
13:03 Beyond Revenue: The Litigation Risk of Inaccessible Materials (Doug)
15:14 The ATLYS Lightning 7
20:35 Closing Takeaways: What Doug and Yonel Are Excited About
22:24 Where to Find Doug and Yonel 


]]> Every year, Medicare Advantage organizations take on one of the most demanding customer communication initiatives in healthcare — producing and delivering millions of regulated documents like the ANOC, EOC, and Summary of Benefits under strict CMS deadlines. In this inaugural episode of the ATLYS Podcast, Doug Koppenhofer and Yonel Enriquez unpack what makes production season so complex, the biggest misconceptions organizations have about member communications, and what separates the health plans that stay ahead from those that scramble.

In this episode:

  • Why the Medicare Advantage production season is more complex than ever
  • The biggest misconceptions organizations have about member communications
  • Why accessibility and language access should never be treated as afterthoughts
  • What separates organizations that stay ahead from those that scramble

About ATLYS: ATLYS is an independent industry conversation series covering customer communications, compliance, accessibility, and the future of communications. Presented by Crawford Technologies.

Enjoyed this episode? Subscribe to the ATLYS podcast and like the episode to help more industry leaders join the conversation.

Have a topic you think we should explore or are interested in joining us as a guest on a future episode? We’d love to hear from you. 

All the best,

Kimjera Whittington

Host, ATLYS podcast

Timestamps:

0:00 Cold Open — "Customer Experience Is No Longer a Checkbox"
1:03 The Question Leaders Aren't Asking (Yonel)
2:23 Timeliness Is the New Compliance Risk (Doug)
3:16 The Landscape: What's Changing This Production Season
4:34 The Medicare Plan Finder Deadline Nobody's Talking About
5:52 Why Requirements Get More Stringent Every Year
7:14 Costly Mistakes: Why Rushing Multi-Language Work at the End Backfires (Doug)
8:52 The Real Price of Missing a Deadline: Penalties & Lost Enrollment
9:29 Why Star Ratings Are Becoming the Industry's Storefront Reviews
10:11 The Biggest Misconception: "It's Just Print and Mail" (Doug)
11:07 The Real-World Deep Dive: Money Left on the Table (Yonel)
13:03 Beyond Revenue: The Litigation Risk of Inaccessible Materials (Doug)
15:14 The ATLYS Lightning 7
20:35 Closing Takeaways: What Doug and Yonel Are Excited About
22:24 Where to Find Doug and Yonel 


]]> Katrina Buzzsprout-19707096 Thu, 27 Aug 2026 10:00:00 -0400 1445 1 1 full false