From gaining buy-in across commercial teams to communicating strategy with confidence, they explore how today's revenue leaders can turn insight into action and make a greater impact across the business.

As AI-powered search rapidly reshapes how travellers discover, compare and choose hotels, Adam explains what the changes mean for visibility, direct bookings and future revenue. From the growing influence of ChatGPT and Google's AI search experience to shifting generational booking habits, this conversation explores why some hotels may thrive while others risk becoming increasingly difficult for guests to find.

Packed with practical advice and actionable insights, it's essential listening for hotel owners, commercial leaders, marketers and revenue teams looking to stay visible and competitive in a rapidly changing digital landscape.

Join us for an honest conversation about one of the biggest commercial issues facing the hospitality industry today.

In this episode of the Right Revenue Podcast, we sit down with Cedric Scherer, Director of Sales and Marketing at the beautiful spa hotel, Hotel de France in Jersey, to hear first-hand what the journey has really looked like.

From implementation and day-to-day operations to commercial performance and team confidence, Cedric shares an honest perspective on what changed, what surprised him, and why many long-held assumptions around revenue technology no longer reflect today’s reality.

In this episode of Revenue Rocks, we explore how hotels can move beyond occupancy and RevPAR to unlock total revenue across the entire guest journey. Adrienne is joined by Patryk Luszcz, Regional Director UK, Profitroom, as they dive into direct bookings, guest data, and practical ways to increase ancillary spend — without compromising the guest experience.

In this episode of Revenue Rocks, Adrienne is joined by M&E Expert, Heather Hart and Alex Drinkwater, HOSPA Course Writer and Tutor, to explore how the industry is rethinking M&E revenue.

From the early challenges of visibility, distribution, and inconsistent measurement, through to the introduction of standardised metrics, benchmarking, and education for future leaders — we chart the journey from overlooked function space to a more structured and strategic commercial opportunity.

This is a conversation about mindset, measurement, and momentum — and where the real opportunities now lie for hotels ready to think differently about revenue beyond the bedroom.

Handled strategically, spa operations can do far more than enhance the guest experience. They can drive meaningful incremental revenue, improve utilisation, and contribute to a more balanced, resilient commercial strategy.

In this episode of Revenue Rocks, we’re joined by Lee Graham, Group Revenue Manager,Nelson Hotels to explore how revenue management principles can be applied beyond the bedroom. From moving away from static pricing to building a more dynamic, data-led approach, we look at what it really takes to unlock the full commercial potential of spa.

Expect practical insights, honest reflections, and clear, actionable ideas for any hotel looking to think differently about spa within their wider revenue strategy.

So grab a coffee and settle down!

They discuss discounting, rate integrity, reputation, lifetime guest value and the role of technology — challenging the idea that brand and performance sit on opposite sides of the table. The conversation also looks at how the role of the revenue leader is evolving, and why commercial strategy must be part of the brand conversation.

Whether you’re in luxury or upper-midscale, if you’re balancing perception with performance, this episode is for you.

They discuss the must-have skills for modern revenue professionals, the growing collaboration between revenue, sales and marketing, the real impact of AI on decision-making, and whether the industry should start thinking less about “revenue management” and more about profit leadership.

If you’re a hotel owner, GM, Revenue Manager or commercial leader wondering what the future looks like — this episode is for you.

On Revenue Rocks, I’m joined by Harry Fielder from Umi Digital — one of the sharpest minds in hotel digital strategy — to tackle the big question: is ChatGPT really going to overtake Google and change how guests find and book hotels?

We cut through the hype and get into what’s actually changing, where AI fits in the guest journey, whether this is a threat or an opportunity for independents, and what you should focus on right now to protect bookings and margins.

Grab a coffee, get comfy, and let’s dive in.

In this episode of the Revenue Rocks Podcast, we’re shining a light on payment security and fraud prevention, and why it’s no longer just a finance or IT issue. From increasingly sophisticated scams to simple process gaps, we explore where hotels are most vulnerable, and what can be done to stop fraud before it starts.

Host Adrienne Hanna is joined by Khristina Quigley, Head of Payments at Journey, who shares practical, real-world insights from working closely with hotels to secure the payment journey from booking through to check-out. Together, they break down the key risks, common mistakes, and the systems, training, and processes that can dramatically reduce exposure.

Whether you’re a GM, revenue leader, or part of the front-office team, this episode will give you clear, actionable steps to protect your hotel, your revenue, and your guests.

Grab a coffee, get comfortable, and let’s dive in.

Nora brings decades of hands-on hotel and consultancy experience, helping properties elevate every touchpoint of the guest journey. Together, they dig into what today’s guests really want, where hotels are falling short, and how small operational shifts can create meaningful improvements in satisfaction, loyalty, and revenue.

You’ll hear insights on:
• How guest expectations have evolved
• The most common guest-experience pitfalls
• When technology helps — and when the human touch matters more
• Practical changes that make a big impact
• Why cross-team collaboration is essential for seamless service

If you’re focused on improving culture, elevating service, or better connecting guest experience with commercial results, this episode is full of actionable takeaways.

Settle in and have a listen - because when guest experience thrives, revenue truly does rock.

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From seasonality challenges to smarter pricing, clearer forecasting, and marketing that actually reflects guest demand, this is a brilliant example of what’s possible when teams stop working in silos and start building strategy together.  

If you’ve ever wondered what great revenue management looks like when it meets great marketing, this is the episode to listen to!

I’m joined by my brilliant friend Sally Richards, Founder and MD of RaspberrySky Services, who has spent over two decades helping hotels simplify their technology and build systems that truly support their teams.

We explore why the smartest hotels take a best-in-breed approach - choosing the right tools for each part of their business - and how to cut through the noise to make tech work for you.

It’s an open, honest chat about making technology your ally, not your headache

If you’ve ever wondered how to turn occupancy into true profitability, this conversation is for you!

With over 18 years of experience in the wedding industry, Ciara and her team have helped thousands of venues and vendors improve their business.

As we all know, weddings are one of the most emotional, and potentially most profitable, parts of a hotel’s business.

In this episode we give practical tips and advice on how hotels can not only convert more events but also make sure that they leave a couple with that 'wow feeling'.

If you are a wedding venue then this is a MUST listen.

So grab a coffee, get comfy and let's dive in.

If you are interested in how to ensure you have an authentic culture through one hotel or many, this is the podcast for you.  Enjoy.

This week we are thrilled to chat with Fiona Giacominii, Group Revenue Manager,Young's Pubs.

Young’s isn’t just a name you know from great pubs and hotels — they’ve also been leading the way in smart, data-driven revenue strategies. They recently completed a programme to future-proof their business by adopting a completely new tech stack which included, PMS, booking engine and of course a revenue management solution.

Fiona has been at the heart of that culture shift, balancing the art and science of revenue management across a diverse portfolio of properties.

In this conversation, we’re diving into how Young’s approaches revenue in a competitive market, how they get teams across the business on board with pricing decisions, and why technology — when used well — can be a general manager’s best friend…

So grab a coffee… get comfy and let’s get started…

Today we’re talking about how to write words that sell without feeling salesy, how to build an authentic brand voice, and why storytelling can be just as powerful as your pricing strategy.

So grab a coffee… get comfy and let’s jump in….

Full disclosure… Catt is an industry friend… someone who I have known for a long time… I honestly have never met anyone who knows quite so much about the GDS and distribution.

Catt has helped countless independent hotels get smarter, sharper, and more strategic with their distribution, and she’s here to share what’s working right now… and where the big opportunities lie.

So grab a coffee, get comfy and let's jump in...