Hana spent over four years at Versuni, leading the design and implementation of the business management system through one of the most demanding periods the organisation faced, a full carve-out from a major multinational group, combined with an end-to-end S/4HANA deployment. Before that, she built her expertise across medical devices and consumer goods at Philips, working at the intersection of quality, process and organisational change.

This is a grounded and honest conversation about what it actually takes to build a process and quality management system that the business genuinely uses.

They discuss:

• Why Hana did not set out to work in process management and how she ended up there through a consistent pull towards reducing friction between smart people who were misaligned
• What quality management actually means in a large organisation and why it should never be a separate system from the way the business works
• What it was like to build a management system from scratch during a carve-out, while simultaneously deploying a full S/4HANA stack and keeping the business running without interruption
• Why S/4HANA does not tolerate ambiguity and how that forces the process clarity most organisations have been avoiding
• How governance becomes a stabilising force rather than a bureaucracy when it is designed well and owned at the right level
• The challenge of managing global standardisation against local variation across markets that have always done things their own way
• Why process improvement initiatives lose momentum and what it takes to keep them connected to the business rather than becoming a documentation exercise
• Why AI will not replace process thinking but will expose every organisation that has not got its governance and ownership right

If you are responsible for process, quality, transformation or systems in a large organisation, this episode will resonate.

Host: Sam Lewis, Director at bpmd 

Guest: Hana Prooij, Business Process Management and Transformation Leader

This is a candid conversation about what it actually takes to make process and transformation work land as real business change, not just activity.

They discuss:

• How bpmd found its identity after years of muddling through general project work
• Why they moved away from preaching process toward asking better questions
• What they call the process migration trap and why moving 2,000 models into a new tool rarely adds value
• How data analysis has become central to the work, and why accessibility is no longer the bottleneck
• The reality of change fatigue in large organisations and how a multidisciplinary change maker function can fix it
• Why adoption is consistently the harder problem, not the technology
• How they helped Lego's process team go from lacking purpose to being pivotal in one of the group's biggest ever internal transformations
• Where AI fits in, and why strong process context is becoming more critical, not less

This is an honest and grounded conversation about what good transformation work actually looks like from the inside.

If you lead process, transformation, IT, enterprise architecture, data or operations and you are accountable for turning strategy into execution, this episode is for you.

Host: Liam O'Neill, Managing Director at bpmd
Host: Sam Lewis, Director at bpmd