F&I Talk Outside the Box Fri, 06 Mar 2026 16:52:41 -0500 http://efgcompanies.com/ en-us © 2026 F&I Talk Outside the Box yes 2b43b27c-6017-5136-bc7c-c6f68ee3c719 EFG Companies episodic false F&I Talk Outside the Box with EFG Companies features EFG training managers along with guest speakers from across the automotive retail industry. Each month, our industry experts tackle the biggest challenges and questions facing F&I managers today. If you have a question for us to address on the podcast, please email us at trainingservices@efgusa.com

]]> Buzzsprout (https://www.buzzsprout.com) F&I Managers, Finance & Insurance, Auto Dealers, Car Dealers, Truck Dealers, EFG, EFG Companies, Dealer Training EFG Companies https://storage.buzzsprout.com/uyfwpmrff7lvqh1lbz372r744lzw?.jpg F&I Talk Outside the Box http://efgcompanies.com/ Powersports Predictions for 2025: Three Tips to Make More Powersports Predictions for 2025: Three Tips to Make More F&I Talk Outside The Box Podcast
Victor DiBlasi, Director, Platform Development
Adam Ouart, Sr. Vice President, Agency Services and Powersports

Join Victor and Adam as they discuss their predictions for the 2025 powersports market, plus three tips to Make More.

]]> F&I Talk Outside The Box Podcast
Victor DiBlasi, Director, Platform Development
Adam Ouart, Sr. Vice President, Agency Services and Powersports

Join Victor and Adam as they discuss their predictions for the 2025 powersports market, plus three tips to Make More.

]]> EFG Companies Buzzsprout-16486753 Wed, 29 Jan 2025 08:00:00 -0600 883 7 3 full false Automotive Lending Predictions for 2025 - Lots of Upside to Make More Automotive Lending Predictions for 2025 - Lots of Upside to Make More F&I Talk Outside The Box Podcast
Victor DiBlasi, Director, Platform Development
Brien Joyce, Executive Vice President, Specialty Services

Join Victor DiBlasi and Brien Joyce discuss their predictions for 2025 in the auto lending market. For credit unions, there is a tremendous amount of upside, supported by dealer inventory, improving consumer economics and opportunities to generate MORE revenue.  

]]> F&I Talk Outside The Box Podcast
Victor DiBlasi, Director, Platform Development
Brien Joyce, Executive Vice President, Specialty Services

Join Victor DiBlasi and Brien Joyce discuss their predictions for 2025 in the auto lending market. For credit unions, there is a tremendous amount of upside, supported by dealer inventory, improving consumer economics and opportunities to generate MORE revenue.  

]]> EFG Companies Buzzsprout-16486698 Tue, 28 Jan 2025 08:00:00 -0600 773 7 2 full false Predictions for 2025 + Opportunities to Make More Predictions for 2025 + Opportunities to Make More F&I Talk Outside the Box Podcast
Victor DiBlasi, Director, Platform Development, EFG Companies
Eric Fifield, Chief Revenue Officer, EFG Companies

Join Victor DiBlasi and Eric Fifield as they discuss their predictions for the 2025 retail automotive market. One this in clear - it's a buyer's market now. Fortunately, dealers have some guaranteed methods to help them reach MORE customers, close MORE deals, and generate MORE revenue.

]]> F&I Talk Outside the Box Podcast
Victor DiBlasi, Director, Platform Development, EFG Companies
Eric Fifield, Chief Revenue Officer, EFG Companies

Join Victor DiBlasi and Eric Fifield as they discuss their predictions for the 2025 retail automotive market. One this in clear - it's a buyer's market now. Fortunately, dealers have some guaranteed methods to help them reach MORE customers, close MORE deals, and generate MORE revenue.

]]> EFG Companies Buzzsprout-16486574 Wed, 22 Jan 2025 16:00:00 -0600 914 7 1 full false The Importance of Your Dealership's Digital Presence The Importance of Your Dealership's Digital Presence In this episode, EFG Training Manager, Anthony Olivieri, discusses the best practices of managing your digital presence with EFG Senior Manager of Corporate Culture and External Communications, Ellen McGee.

Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/

Contact Us: trainingservices@efgusa.com

]]> In this episode, EFG Training Manager, Anthony Olivieri, discusses the best practices of managing your digital presence with EFG Senior Manager of Corporate Culture and External Communications, Ellen McGee.

Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/

Contact Us: trainingservices@efgusa.com

]]> EFG Companies Buzzsprout-15539042 Tue, 06 Aug 2024 08:00:00 -0500 1091 6 4 full false Today's Compliance Environment Today's Compliance Environment Listen to a powerhouse podcast on the top trends in compliance, tackling everything from the CARS Rule to cyber security. Today's speakers are:

  • Shannon Robertson, Executive Director, AFIP
  • Glenice Wilder, Vice President, Training & Inside Sales, EFG
  • Anthony Olivieri and Charles Horsley, EFG Training Managers

Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/

Learn more about AFIP: 
https://afip.com/

Have a topic for us to discuss? Email us at trainingservices@efgusa.com

]]> Listen to a powerhouse podcast on the top trends in compliance, tackling everything from the CARS Rule to cyber security. Today's speakers are:

  • Shannon Robertson, Executive Director, AFIP
  • Glenice Wilder, Vice President, Training & Inside Sales, EFG
  • Anthony Olivieri and Charles Horsley, EFG Training Managers

Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/

Learn more about AFIP: 
https://afip.com/

Have a topic for us to discuss? Email us at trainingservices@efgusa.com

]]> EFG Companies Buzzsprout-15403874 Fri, 12 Jul 2024 09:00:00 -0500 2200 6 3 full false Revving Up Profits in 2024 with F&I Training Revving Up Profits in 2024 with F&I Training In our latest episode of F&I Talk Outside the Box, EFG VP of Training and Inside Sales, Glenice Wilder and EFG Training Manager, Anthony Olivieri discuss the importance of F&I training as profit margins continue to shrink in today's automotive market.

Learn more about EFG's training services: https://www.efgcompanies.com/services/training-services/

Contact the F&I Talk Outside the Box team: trainingservices@efgusa.com

]]> In our latest episode of F&I Talk Outside the Box, EFG VP of Training and Inside Sales, Glenice Wilder and EFG Training Manager, Anthony Olivieri discuss the importance of F&I training as profit margins continue to shrink in today's automotive market.

Learn more about EFG's training services: https://www.efgcompanies.com/services/training-services/

Contact the F&I Talk Outside the Box team: trainingservices@efgusa.com

]]> EFG Companies Buzzsprout-15061703 Mon, 13 May 2024 15:00:00 -0500 1453 6 2 full false Gear Up for 2024 with F&I Talk Outside the Box Gear Up for 2024 with F&I Talk Outside the Box Listen to EFG's Vice President of Training and Inside Sales, Glenice Wilder, discuss the changes implemented to EFG's F&I class and the upcoming 2024 F&I Talk Outside the Box lineup with EFG Training Managers, Anthony Olivieri and Charles Horsley.

Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/

]]> Listen to EFG's Vice President of Training and Inside Sales, Glenice Wilder, discuss the changes implemented to EFG's F&I class and the upcoming 2024 F&I Talk Outside the Box lineup with EFG Training Managers, Anthony Olivieri and Charles Horsley.

Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/

]]> EFG Companies Buzzsprout-14696437 Fri, 15 Mar 2024 10:00:00 -0500 782 6 1 full false Negotiation in 2023 Negotiation in 2023 Listen in at EFG's Vice President of Training & Inside Sales, Glenice Wilder, and EFG Training Manager, Anthony Olivieri, tackle the lost art of negotiation. In this episode, they unpack 

  • what has happened to the practice sine the pandemic;
  • what dealers can do now to hone their negotiation skills; and,
  • best practices going forward.

Learn more about EFG training services: https://www.efgcompanies.com/services/training-services/

If you want to get in touch with us to let us know how we impacted your business or to ask questions for us to answer on the podcast, don’t hesitate to email us at trainingservices@efgusa.com. We’d love to hear from you.

]]> Listen in at EFG's Vice President of Training & Inside Sales, Glenice Wilder, and EFG Training Manager, Anthony Olivieri, tackle the lost art of negotiation. In this episode, they unpack 

  • what has happened to the practice sine the pandemic;
  • what dealers can do now to hone their negotiation skills; and,
  • best practices going forward.

Learn more about EFG training services: https://www.efgcompanies.com/services/training-services/

If you want to get in touch with us to let us know how we impacted your business or to ask questions for us to answer on the podcast, don’t hesitate to email us at trainingservices@efgusa.com. We’d love to hear from you.

]]> EFG Companies Buzzsprout-13943155 Thu, 09 Nov 2023 15:00:00 -0600 904 5 6 full false Tackling The Negative Equity Discussion Tackling The Negative Equity Discussion In today's podcast, EFG Trainers, Dave Gibbs and Anthony Olivieri are joined by EFG's Regional VP of Agency Services, Ryan Musgrove, to discuss best practices in tackling one of the most pressing challenges to today's car buyers - negative equity.

Learn how to ensure a good deal for your customers and your dealership through a consultative selling approach. 

Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/

]]> In today's podcast, EFG Trainers, Dave Gibbs and Anthony Olivieri are joined by EFG's Regional VP of Agency Services, Ryan Musgrove, to discuss best practices in tackling one of the most pressing challenges to today's car buyers - negative equity.

Learn how to ensure a good deal for your customers and your dealership through a consultative selling approach. 

Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/

]]> EFG Companies Buzzsprout-13708407 Tue, 03 Oct 2023 10:00:00 -0500 1349 5 5 full false Sellers vs. Order Takers Sellers vs. Order Takers Listen in as EFG's Vice President of Training and Inside Sales, Glenice Wilder, discusses the current sales-team mindset facing dealers today, how we got here, and what dealers need to do going forward to turn their order takers back into sellers.

Joining Glenice in this discussion is EFG's Executive Vice President or Dealer Services at EFG, Scott Kaskocsak, and the company's Senior Vice President of Agency Services and Powersports, Adam Ouart.  

Together, this powerhouse team provide an overview of this challenge from a retail auto and powersports dealer perspective, along with insight from automotive agencies.

Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/

Contact EFG Training Services: trainingservices@efgusa.com 

]]> Listen in as EFG's Vice President of Training and Inside Sales, Glenice Wilder, discusses the current sales-team mindset facing dealers today, how we got here, and what dealers need to do going forward to turn their order takers back into sellers.

Joining Glenice in this discussion is EFG's Executive Vice President or Dealer Services at EFG, Scott Kaskocsak, and the company's Senior Vice President of Agency Services and Powersports, Adam Ouart.  

Together, this powerhouse team provide an overview of this challenge from a retail auto and powersports dealer perspective, along with insight from automotive agencies.

Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/

Contact EFG Training Services: trainingservices@efgusa.com 

]]> EFG Companies Buzzsprout-13506683 Thu, 31 Aug 2023 14:00:00 -0500 943 5 4 full false Do You Know Where Your PII Is? Do You Know Where Your PII Is? Is your dealership ready to be in compliance with the updated Safeguards rule?
 EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know. 
1. Where does your personal identifiable information (PII) rest/reside? 
2. How do you protect the transfer of information?
3. How do you keep PII secure while it's in use?

Learn how EFG protects both its clients and contract holders PII here: https://www.efgcompanies.com/compliance-security/

Have questions for the podcast? Email us at trainingservices@efgusa.com. 

]]> Is your dealership ready to be in compliance with the updated Safeguards rule?
 EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know. 
1. Where does your personal identifiable information (PII) rest/reside? 
2. How do you protect the transfer of information?
3. How do you keep PII secure while it's in use?

Learn how EFG protects both its clients and contract holders PII here: https://www.efgcompanies.com/compliance-security/

Have questions for the podcast? Email us at trainingservices@efgusa.com. 

]]> EFG Companies Buzzsprout-12778359 Wed, 03 May 2023 13:00:00 -0500 737 5 3 full false Compliance Training in 2023 Compliance Training in 2023 In this special podcast episode, EFG's Chief Revenue Officer, Eric Fifield hosts a conversation with two General Managers from the Moritz Auto Group, Jim Hardick and Matt Ducote. These three industry veterans discuss Jim and Matt's decision to invest in compliance training in 2023, answering the questions "why now?" and "what results are they looking to achieve?"

You can learn more about EFG's training services here: https://www.efgcompanies.com/services/training-services/

Have a question for the podcast? Email us at trainingservices@efgusa.com.

]]> In this special podcast episode, EFG's Chief Revenue Officer, Eric Fifield hosts a conversation with two General Managers from the Moritz Auto Group, Jim Hardick and Matt Ducote. These three industry veterans discuss Jim and Matt's decision to invest in compliance training in 2023, answering the questions "why now?" and "what results are they looking to achieve?"

You can learn more about EFG's training services here: https://www.efgcompanies.com/services/training-services/

Have a question for the podcast? Email us at trainingservices@efgusa.com.

]]> EFG Companies Buzzsprout-12543883 Thu, 30 Mar 2023 00:00:00 -0500 573 5 2 full false The EV Road Ahead The EV Road Ahead Is your dealership ready for electric vehicles?

EFG's Senior Product Manager and resident electrical engineer, Nilesh Pate discusses three things dealers need to ask today to equip their dealerships with the necessary charging stations for an EV future.

Have questions for us to answer on the podcast? Email us here: trainingservices@efgusa.com 

]]> Is your dealership ready for electric vehicles?

EFG's Senior Product Manager and resident electrical engineer, Nilesh Pate discusses three things dealers need to ask today to equip their dealerships with the necessary charging stations for an EV future.

Have questions for us to answer on the podcast? Email us here: trainingservices@efgusa.com 

]]> EFG Companies Buzzsprout-12386869 Mon, 06 Mar 2023 14:00:00 -0600 913 5 1 full false Peak Powersports Profitability - Cash Customer Conversions Peak Powersports Profitability - Cash Customer Conversions Original Air Date: Sept 1, 2022

How do you handle cash customers?

 Does your team: 

  • work to sell protection products to these customers; 
  • flip them to financing; or 
  • just process the cash deal and move on?

In our latest Peak Powersports Profitability Podcast, EFG's Glenice Wilder and Shane Hildy tackle cash customer best practices for your dealership to implement today.

 

Learn more about EFG's services for Powersports Dealers:  https://www.efgcompanies.com/who-we-serve/for-powersports-dealers/

 

Have a question for us to address on the podcast? Email us at EFGPowersports@efgusa.com

]]> Original Air Date: Sept 1, 2022

How do you handle cash customers?

 Does your team: 

  • work to sell protection products to these customers; 
  • flip them to financing; or 
  • just process the cash deal and move on?

In our latest Peak Powersports Profitability Podcast, EFG's Glenice Wilder and Shane Hildy tackle cash customer best practices for your dealership to implement today.

 

Learn more about EFG's services for Powersports Dealers:  https://www.efgcompanies.com/who-we-serve/for-powersports-dealers/

 

Have a question for us to address on the podcast? Email us at EFGPowersports@efgusa.com

]]> EFG Companies Buzzsprout-12165848 Wed, 01 Feb 2023 15:00:00 -0600 478 4 8 full false Peak Powersports Profitability - New Powersports Normal Peak Powersports Profitability - New Powersports Normal Original Air Date: May 26, 2022

EFG Vice President of Powersports, Glenice Wilder, hosts Joe Garcia, the General Manager of Vicars Powersports to talk all things powersports, including the impact of the pandemic and the future of the powersports retail dealer. 

 

Learn more about how EFG helps powersports dealers generate lasting success here: https://www.efgcompanies.com/who-we-serve/for-powersports-dealers/

]]> Original Air Date: May 26, 2022

EFG Vice President of Powersports, Glenice Wilder, hosts Joe Garcia, the General Manager of Vicars Powersports to talk all things powersports, including the impact of the pandemic and the future of the powersports retail dealer. 

 

Learn more about how EFG helps powersports dealers generate lasting success here: https://www.efgcompanies.com/who-we-serve/for-powersports-dealers/

]]> EFG Companies Buzzsprout-12165833 Wed, 01 Feb 2023 15:00:00 -0600 406 4 7 full false Peak Powersports Profitability - Simplify the Claims Process Peak Powersports Profitability - Simplify the Claims Process Original Air Date: March 16, 2022

Listen to EFG’s Vice President of Powersports, Glenice Wilder and EFG’s Senior Powersports Claims Adjuster, Dave Strebeck discuss the benefits of training all dealership departments to work together.

 Finish the podcast with actionable steps you can take today to drive efficiency and cultivate better customer service throughout the sales and ownership lifecycle.

]]> Original Air Date: March 16, 2022

Listen to EFG’s Vice President of Powersports, Glenice Wilder and EFG’s Senior Powersports Claims Adjuster, Dave Strebeck discuss the benefits of training all dealership departments to work together.

 Finish the podcast with actionable steps you can take today to drive efficiency and cultivate better customer service throughout the sales and ownership lifecycle.

]]> EFG Companies Buzzsprout-12165817 Wed, 01 Feb 2023 15:00:00 -0600 638 4 6 full false What's up with the FTC? What's up with the FTC? Listen in as EFG's Vice President of Training and Recruiting, Kim Kotz Carroll and the Executive Vice President of the Association of Finance and Insurance Professionals, Shannon Robertson discuss the proposed rule changes from the FTC and what dealers need to do now to stay compliant.

Stay up-to-date on FTC happenings: https://efgintelligence.com/2022-ftc-proposals/

Have questions for us to answer on the podcast? Email us at trainingservices@efgusa.com.

]]> Listen in as EFG's Vice President of Training and Recruiting, Kim Kotz Carroll and the Executive Vice President of the Association of Finance and Insurance Professionals, Shannon Robertson discuss the proposed rule changes from the FTC and what dealers need to do now to stay compliant.

Stay up-to-date on FTC happenings: https://efgintelligence.com/2022-ftc-proposals/

Have questions for us to answer on the podcast? Email us at trainingservices@efgusa.com.

]]> EFG Companies Buzzsprout-11457414 Fri, 07 Oct 2022 09:00:00 -0500 1232 4 5 full false Mid-Year Compliance Update Mid-Year Compliance Update We're halfway through 2022 and regulators are not letting up on the automotive lending and retail auto spaces. Hear from the Executive Director of the Association of Finance and Insurance Professionals, Shannon Robertson on what's going on in the world of compliance today. 

In today's episode, Shannon will outline some of the new proposals from the FTC. You can learn more about these proposals here: https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyers

Learn more about EFG and how we help clients maintain compliant profitability here:
https://www.efgcompanies.com/services/common-sense-compliance/

If you want to get in touch with us to let us know how we impacted your business or to ask questions for us to answer on the podcast, don’t hesitate to email us at trainingservices@efgusa.com. We’d love to hear from you.

]]> We're halfway through 2022 and regulators are not letting up on the automotive lending and retail auto spaces. Hear from the Executive Director of the Association of Finance and Insurance Professionals, Shannon Robertson on what's going on in the world of compliance today. 

In today's episode, Shannon will outline some of the new proposals from the FTC. You can learn more about these proposals here: https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyers

Learn more about EFG and how we help clients maintain compliant profitability here:
https://www.efgcompanies.com/services/common-sense-compliance/

If you want to get in touch with us to let us know how we impacted your business or to ask questions for us to answer on the podcast, don’t hesitate to email us at trainingservices@efgusa.com. We’d love to hear from you.

]]> EFG Companies Buzzsprout-10920746 Thu, 07 Jul 2022 09:00:00 -0500 777 4 4 full false Talking with EFG's Newest Training Manager Talking with EFG's Newest Training Manager Meet Mark Gregg, the newest addition to EFG Training Services!

Mark brings a wealth of auto and powersports dealer management and training acumen to F&I Talk Outside the Box. Listen to Mark and Dave discuss the current state of the automotive and powersports industries, and how EFG is supporting clients in this transitory time.

]]> Meet Mark Gregg, the newest addition to EFG Training Services!

Mark brings a wealth of auto and powersports dealer management and training acumen to F&I Talk Outside the Box. Listen to Mark and Dave discuss the current state of the automotive and powersports industries, and how EFG is supporting clients in this transitory time.

]]> EFG Companies Buzzsprout-10440563 Thu, 14 Apr 2022 14:00:00 -0500 1049 4 3 full false Introducing Peak Powersports Profitability Introducing Peak Powersports Profitability Listen to EFG's Vice President of Powersports, Glenice Wilder and EFG's Training Manager, Dave Gibbs discuss EFG's newest podcast, Peak Powersports Profitability.

Finish the podcast better informed about the powersports market and the current challenges EFG is helping clients overcome.

Be on the lookout for the first Peak Powersports Profitability podcast to drop in March.

]]> Listen to EFG's Vice President of Powersports, Glenice Wilder and EFG's Training Manager, Dave Gibbs discuss EFG's newest podcast, Peak Powersports Profitability.

Finish the podcast better informed about the powersports market and the current challenges EFG is helping clients overcome.

Be on the lookout for the first Peak Powersports Profitability podcast to drop in March.

]]> EFG Companies Buzzsprout-10045647 Thu, 10 Feb 2022 00:00:00 -0600 695 4 2 full false 2022 Compliance Update 2022 Compliance Update Start the year on the right foot for compliance. Listen to EFG Training Manager, Dave Gibbs discuss current regulatory and compliance trends with the Executive Director of the Association of Finance and Insurance Professionals (AFIP), Shannon Robertson.

Want to get your team AFIP certified? Contact EFG today to find out how: https://www.efgcompanies.com/services/training-services/course-registration/

]]> Start the year on the right foot for compliance. Listen to EFG Training Manager, Dave Gibbs discuss current regulatory and compliance trends with the Executive Director of the Association of Finance and Insurance Professionals (AFIP), Shannon Robertson.

Want to get your team AFIP certified? Contact EFG today to find out how: https://www.efgcompanies.com/services/training-services/course-registration/

]]> EFG Companies Buzzsprout-9828897 Wed, 05 Jan 2022 00:00:00 -0600 827 4 1 full false The Economy and the Auto Industry The Economy and the Auto Industry In the latest episode of F&I Talk Outside the Box, EFG's CEO, John Pappanastos joins EFG Training Manager, Dave Gibbs to talk about current economic trends and how they relate to the retail automotive industry.

]]> In the latest episode of F&I Talk Outside the Box, EFG's CEO, John Pappanastos joins EFG Training Manager, Dave Gibbs to talk about current economic trends and how they relate to the retail automotive industry.

]]> EFG Companies Buzzsprout-9552972 Tue, 16 Nov 2021 00:00:00 -0600 815 3 8 full false Talking with a Top Performer - Amy Matheny Talking with a Top Performer - Amy Matheny Listen to EFG's training managers discuss how one F&I Top Performer, Amy Matheny with Ron Marhofer Auto Group, increased her production by 39% after taking EFG's F&I Producer Class.

In EFG's F&I Talk Outside the Box Podcast, you'll learn how Amy continually challenges herself to raise the bar on her production and customer service.

Have questions you'd like answered on the podcast? Email us at trainingservices@efgusa.com.

Learn more about EFG's training services here: https://www.efgcompanies.com/services/training-services/

]]> Listen to EFG's training managers discuss how one F&I Top Performer, Amy Matheny with Ron Marhofer Auto Group, increased her production by 39% after taking EFG's F&I Producer Class.

In EFG's F&I Talk Outside the Box Podcast, you'll learn how Amy continually challenges herself to raise the bar on her production and customer service.

Have questions you'd like answered on the podcast? Email us at trainingservices@efgusa.com.

Learn more about EFG's training services here: https://www.efgcompanies.com/services/training-services/

]]> EFG Companies Buzzsprout-9408420 Thu, 21 Oct 2021 10:00:00 -0500 941 3 7 full false Behind the Scenes of Claims Administration Behind the Scenes of Claims Administration Listen to EFG Training Manager, Jason Hash, discuss all the ins and outs of claims administration with EFG's Vice President of Operations, Jay Hartmann. Learn how to  use this  information to better tailor the benefits of F&I products to your consumers and increase product penetration.

]]> Listen to EFG Training Manager, Jason Hash, discuss all the ins and outs of claims administration with EFG's Vice President of Operations, Jay Hartmann. Learn how to  use this  information to better tailor the benefits of F&I products to your consumers and increase product penetration.

]]> EFG Companies Buzzsprout-9254590 Fri, 24 Sep 2021 13:00:00 -0500 747 3 6 full false Talking Compliance with an Industry Expert Talking Compliance with an Industry Expert In this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP. 

To learn more about EFG's compliance services, visit: https://www.efgcompanies.com/services/common-sense-compliance/

To learn more about AFIP, visit: https://afip.com/

If you have a question you would like addressed on the podcast, or would like to reach out to our training managers, email us at trainingservices@efgusa.com.

You can also reach out to Shannon Robertson directly at shannon.robertson@afip.com

]]> In this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP. 

To learn more about EFG's compliance services, visit: https://www.efgcompanies.com/services/common-sense-compliance/

To learn more about AFIP, visit: https://afip.com/

If you have a question you would like addressed on the podcast, or would like to reach out to our training managers, email us at trainingservices@efgusa.com.

You can also reach out to Shannon Robertson directly at shannon.robertson@afip.com

]]> EFG Companies Buzzsprout-8869058 Thu, 15 Jul 2021 10:00:00 -0500 964 3 5 full false Training in the Service Drive Training in the Service Drive In this episode of F&I Talk Outside the Box, listen to EFG Training Managers, Dave Gibbs and Paul Roberts on the importance of service drive training and cultivating cross-departmental engagement.

Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/

]]> In this episode of F&I Talk Outside the Box, listen to EFG Training Managers, Dave Gibbs and Paul Roberts on the importance of service drive training and cultivating cross-departmental engagement.

Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/

]]> EFG Companies Buzzsprout-8555630 Thu, 20 May 2021 08:00:00 -0500 1016 3 5 full false 2021 Dealership Training Needs - Part 2 2021 Dealership Training Needs - Part 2 In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including:

  • How to sell online
  • Service manager training

Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/

]]> In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including:

  • How to sell online
  • Service manager training

Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/

]]> EFG Companies Buzzsprout-8391488 Fri, 23 Apr 2021 11:00:00 -0500 1199 3 4 full false 2021 Dealership Training Needs - Part 1 2021 Dealership Training Needs - Part 1 In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including:

  • Compliance training
  • Online training options

Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/

]]> In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including:

  • Compliance training
  • Online training options

Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/

]]> EFG Companies Buzzsprout-8247718 Thu, 01 Apr 2021 05:00:00 -0500 1154 3 3 full false Talking with a Top Performer - Tiffany Bixby Talking with a Top Performer - Tiffany Bixby Listen to EFG trainers Dave Gibbs and Jason Hash have a conversation with Tiffany Bixby from Rohrich Automotive. Tiffany completed EFG's F&I Producer Training in 2020 and has maintained month-over-month increases in her production, making her a Top Performer. Learn how she applied the lessons from class and her keys to success.

Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/

Register for online training with EFG:  https://efgcompanies.com/online-training

]]> Listen to EFG trainers Dave Gibbs and Jason Hash have a conversation with Tiffany Bixby from Rohrich Automotive. Tiffany completed EFG's F&I Producer Training in 2020 and has maintained month-over-month increases in her production, making her a Top Performer. Learn how she applied the lessons from class and her keys to success.

Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/

Register for online training with EFG:  https://efgcompanies.com/online-training

]]> EFG Companies Buzzsprout-8023382 Thu, 25 Feb 2021 07:00:00 -0600 718 3 2 full false Finding Success During a Pandemic: Lessons from a Large Auto Group Finding Success During a Pandemic: Lessons from a Large Auto Group In our first episode of the 2021 season of F&I Talk Outside the Box, EFG Trainer Dave Gibbs has a candid conversation with Jay Edwards, the Director of Finance for Bob Moore Auto Group out of Oklahoma City, Oklahoma, on how his auto group turned the challenges of conducting business during a pandemic into growth opportunities for the years ahead.

Have questions you want to ask our trainers or want to join the podcast as a guest? Email us at trainingservices@efgusa.com.

]]> In our first episode of the 2021 season of F&I Talk Outside the Box, EFG Trainer Dave Gibbs has a candid conversation with Jay Edwards, the Director of Finance for Bob Moore Auto Group out of Oklahoma City, Oklahoma, on how his auto group turned the challenges of conducting business during a pandemic into growth opportunities for the years ahead.

Have questions you want to ask our trainers or want to join the podcast as a guest? Email us at trainingservices@efgusa.com.

]]> EFG Companies Buzzsprout-7280206 Wed, 13 Jan 2021 15:00:00 -0600 1027 2 1 full false Benefits of Bundled Products Benefits of Bundled Products Listen to EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs, discuss the benefits of selling bundled F&I products. Learn how this helps streamline and simplify the F&I process.

]]> Listen to EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs, discuss the benefits of selling bundled F&I products. Learn how this helps streamline and simplify the F&I process.

]]> EFG Companies Buzzsprout-5898709 Wed, 14 Oct 2020 16:00:00 -0500 353 2 9 full false Combating Fraud in 2020 Combating Fraud in 2020 Listen to a round-table discussion between EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Managers Jason Hash and Dave Gibbs concerning how to combat fraud in the dealership in 2020.

They discuss the challenges of online retailing and how to verify identity when you don't see the customer, along with industry best practices.

Learn more about EFG's training and compliance services here: https://www.efgcompanies.com/services/training-services/

]]> Listen to a round-table discussion between EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Managers Jason Hash and Dave Gibbs concerning how to combat fraud in the dealership in 2020.

They discuss the challenges of online retailing and how to verify identity when you don't see the customer, along with industry best practices.

Learn more about EFG's training and compliance services here: https://www.efgcompanies.com/services/training-services/

]]> EFG Companies Buzzsprout-5474503 Wed, 16 Sep 2020 17:00:00 -0500 470 2 7 full false Selling From 6ft Away Selling From 6ft Away Have you been in a dealership and seen the F&I process lately with all the extra measures in place for COVID-19?

It can be much more daunting to build confidence and put customers at ease from six feet away. But, it can be done!

In this podcast, you'll hear from EFG Companies Training Manager, Dave Gibbs and EFG Vice President of Training and Compliance, Steve Roennau on how to build customer confidence in the F&I process with COVID-19 measures in place.

]]> Have you been in a dealership and seen the F&I process lately with all the extra measures in place for COVID-19?

It can be much more daunting to build confidence and put customers at ease from six feet away. But, it can be done!

In this podcast, you'll hear from EFG Companies Training Manager, Dave Gibbs and EFG Vice President of Training and Compliance, Steve Roennau on how to build customer confidence in the F&I process with COVID-19 measures in place.

]]> EFG Companies Buzzsprout-4998911 Tue, 18 Aug 2020 00:00:00 -0500 336 2 6 full false Distance Selling Opportunities Distance Selling Opportunities In this episode, EFG's Vice President of Training and Compliance, Steve Roennau, discusses how to maximize distance selling opportunities in the F&I department with EFG Training Manager, Jason Hash.

]]> In this episode, EFG's Vice President of Training and Compliance, Steve Roennau, discusses how to maximize distance selling opportunities in the F&I department with EFG Training Manager, Jason Hash.

]]> EFG Companies Buzzsprout-4091222 Tue, 09 Jun 2020 08:00:00 -0500 465 2 5 full false Making the Most of Traffic-Driving Consumer Protection Products Making the Most of Traffic-Driving Consumer Protection Products Do you know how to effectively use your dealership's complimentary services to benefit the F&I product presentation?

Listen to EFG's F&I Talk Outside the Box Podcast to learn how to complimentary offerings benefit your dealership and the consumer.

This podcast is brought to you by WALKAWAY from EFG Companies. Give your customers the confidence to buy TODAY with WALKAWAY! Learn more here: https://bit.ly/3doVUfO

]]> Do you know how to effectively use your dealership's complimentary services to benefit the F&I product presentation?

Listen to EFG's F&I Talk Outside the Box Podcast to learn how to complimentary offerings benefit your dealership and the consumer.

This podcast is brought to you by WALKAWAY from EFG Companies. Give your customers the confidence to buy TODAY with WALKAWAY! Learn more here: https://bit.ly/3doVUfO

]]> EFG Companies Buzzsprout-3742280 Thu, 14 May 2020 00:00:00 -0500 413 2 4 full false Setting Yourself Up For Success with the Warranty Review Setting Yourself Up For Success with the Warranty Review Do you speed through the warranty review or do you take the time to explain what it covers, and more importantly, what the manufacturer's warranty does not cover?

Listen to our latest podcast with EFG trainers Jason hash and Dave Gibbs on how the warranty review can be used to set up your F&I product presentation.

This podcast is brought to you buy WALKAWAY from EFG!

See how you can give customers the confidence to buy TODAY with WALKAWAY: https://www.efgcompanies.com/products/debt-protection-products/walkaway-car-return-protection/

]]> Do you speed through the warranty review or do you take the time to explain what it covers, and more importantly, what the manufacturer's warranty does not cover?

Listen to our latest podcast with EFG trainers Jason hash and Dave Gibbs on how the warranty review can be used to set up your F&I product presentation.

This podcast is brought to you buy WALKAWAY from EFG!

See how you can give customers the confidence to buy TODAY with WALKAWAY: https://www.efgcompanies.com/products/debt-protection-products/walkaway-car-return-protection/

]]> EFG Companies Buzzsprout-3344341 Mon, 13 Apr 2020 10:00:00 -0500 358 2 3 full false Making the Sale with Product Knowledge Making the Sale with Product Knowledge Listen to EFG's F&I Talk Outside the Box Podcast to learn the benefits of reading your contracts. Knowing the ins and outs of your products can help you tailor your product presentation to the unique needs of the customer sitting in front of you.

]]> Listen to EFG's F&I Talk Outside the Box Podcast to learn the benefits of reading your contracts. Knowing the ins and outs of your products can help you tailor your product presentation to the unique needs of the customer sitting in front of you.

]]> EFG Companies Buzzsprout-2769535 Mon, 17 Feb 2020 15:00:00 -0600 796 2 2 full false Reducing Chargebacks Reducing Chargebacks Hear from EFG Trainers Jason Hash and Dave Gibbs on how to reduce chargebacks due to refinance or product cancellations. Here's a hint: it all goes back to providing quality customer service in F&I.

]]> Hear from EFG Trainers Jason Hash and Dave Gibbs on how to reduce chargebacks due to refinance or product cancellations. Here's a hint: it all goes back to providing quality customer service in F&I.

]]> EFG Companies Buzzsprout-2536033 Mon, 20 Jan 2020 13:00:00 -0600 880 EFG Companies, EFG Training, Dealership Training, F&I Training 2 1 full false Teeing Off the Tee Off Teeing Off the Tee Off Listen to EFG Training Managers, Jason Hash and Dave Gibbs, discuss how to break down the walls between sales and F&I to build better relationships, increase productivity, and ultimately PRU.

]]> Listen to EFG Training Managers, Jason Hash and Dave Gibbs, discuss how to break down the walls between sales and F&I to build better relationships, increase productivity, and ultimately PRU.

]]> EFG Companies Buzzsprout-1878860 Wed, 16 Oct 2019 11:00:00 -0500 648 EFG Companies, sales training, F&I training, dealership training 1 9 full false Increasing F&I Income After the Sale Increasing F&I Income After the Sale Listen to EFG VP of Training and Compliance, Steve Roennau discuss how to generate F&I income after the sale with EFG Training Manager, Dave Gibbs. In this episode, they will discuss:

  • The benefits of engaging with customers post-sale
  • How to use the CRM to target opportunities
  • Coordinating ongoing communications


]]> Listen to EFG VP of Training and Compliance, Steve Roennau discuss how to generate F&I income after the sale with EFG Training Manager, Dave Gibbs. In this episode, they will discuss:

  • The benefits of engaging with customers post-sale
  • How to use the CRM to target opportunities
  • Coordinating ongoing communications


]]> EFG Companies Buzzsprout-1702849 Wed, 18 Sep 2019 09:00:00 -0500 395 1 8 full false The Budget Close The Budget Close Listen to EFG's VP of Training and Compliance, Steve Roennau and Training Manager, Jason Hash discuss how to close customers who are concerned about increasing their monthly car payment for protection products. 

]]> Listen to EFG's VP of Training and Compliance, Steve Roennau and Training Manager, Jason Hash discuss how to close customers who are concerned about increasing their monthly car payment for protection products. 

]]> EFG Companies Buzzsprout-1569058 Mon, 19 Aug 2019 10:00:00 -0500 349 EFG Companies, F&I, overcoming objections 1 7 full false Lifting the Hood Online Lifting the Hood Online Listen to EFG trainers discuss how listing F&I product information online can help increase PRU in the F&I office. Learn how to maximize the opportunities that go along with today's e-commerce consumers.

This episode is brought to you by MVP from EFG Companies. Increase customer retention with the new, customizable MVP pre-paid vehicle maintenance program from EFG. Choose your reimbursement levels, quantity of services, and terms! Sign up for the MVP program today, and prepare for a peanut butter and jelly – level relationship with your customers! Go to EFGCompanies.com for more details. 

]]> Listen to EFG trainers discuss how listing F&I product information online can help increase PRU in the F&I office. Learn how to maximize the opportunities that go along with today's e-commerce consumers.

This episode is brought to you by MVP from EFG Companies. Increase customer retention with the new, customizable MVP pre-paid vehicle maintenance program from EFG. Choose your reimbursement levels, quantity of services, and terms! Sign up for the MVP program today, and prepare for a peanut butter and jelly – level relationship with your customers! Go to EFGCompanies.com for more details. 

]]> EFG Companies Buzzsprout-1413544 Mon, 15 Jul 2019 13:00:00 -0500 725 EFG Companies, F&I, online consumers, e-commerce, 1 6 full false Technology, Friend not Foe Technology, Friend not Foe In this world of technology, we are all afraid of what automation can mean for job security.
In this week's episode of F&I Talk Outside the Box, EFG Trainers, Jason Hash and Dave Gibbs delve into how to successfully use technology in the F&I office.


]]> In this world of technology, we are all afraid of what automation can mean for job security.
In this week's episode of F&I Talk Outside the Box, EFG Trainers, Jason Hash and Dave Gibbs delve into how to successfully use technology in the F&I office.


]]> EFG Companies Buzzsprout-1275223 Wed, 19 Jun 2019 13:00:00 -0500 818 1 5 full false Technical Cars Need a Technical Close Technical Cars Need a Technical Close Join EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs as they discuss how to build value for vehicle service contracts by using the technology in the vehicle being purchased.

Get strategies you can use today to increase product penetration and PRU.


]]> Join EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs as they discuss how to build value for vehicle service contracts by using the technology in the vehicle being purchased.

Get strategies you can use today to increase product penetration and PRU.


]]> EFG Companies Buzzsprout-1129832 Tue, 14 May 2019 06:00:00 -0500 376 IBM, EFG Companies, Tech, 1 4 full false Walking in Your Customer's Shoes Walking in Your Customer's Shoes Join EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation.

Understand the difference between open and closed-ended questions.
Learn how to gather more information to better connect with the customer.
Walk away knowing how to relate the information gathered to your products to build a tailored presentation to the customer in front of you.

]]> Join EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation.

Understand the difference between open and closed-ended questions.
Learn how to gather more information to better connect with the customer.
Walk away knowing how to relate the information gathered to your products to build a tailored presentation to the customer in front of you.

]]> EFG Companies Buzzsprout-1040830 Tue, 16 Apr 2019 07:00:00 -0500 879 1 3 full false Crossing State Lines without Crossing the Line Crossing State Lines without Crossing the Line Listen to EFG's Vice President of Training and Compliance and Jason Hash, EFG Training Manager discuss a growing issue in the dealership - out of state selling practices. 

They review:

  • potential problems
  • the policies dealerships are putting into place that are working
  • best practices
]]> Listen to EFG's Vice President of Training and Compliance and Jason Hash, EFG Training Manager discuss a growing issue in the dealership - out of state selling practices. 

They review:

  • potential problems
  • the policies dealerships are putting into place that are working
  • best practices
]]> EFG Companies Buzzsprout-994955 Tue, 19 Mar 2019 00:00:00 -0500 415 1 2 full false Today's Specials are...NOT ON THE MENU Today's Specials are...NOT ON THE MENU Get a better understanding of why F&I managers use menus, and strategies you can implement today on how to best use menus to close deals.

]]> Get a better understanding of why F&I managers use menus, and strategies you can implement today on how to best use menus to close deals.

]]> EFG Companies Buzzsprout-961841 Mon, 18 Feb 2019 00:00:00 -0600 837 auto dealer, powersports dealer, finance & insurance, F&I, dealer training 2 3 full false