Applying AI Podcast

AI Governance and Consumer Protection in Modern Collections | Ep. 4

Thu, 14 May 2026 06:00:00 -0400

AI compliance in debt collection is moving from theory to operational reality.

In this episode of Applying AI, Sara Burton (Woggerman) of ARM Compliance Business Solutions breaks down agentic AI in collections, human supervision for AI-powered collections, and why AI governance will define the future of consumer protection in financial services.

We also discuss AI audit trails for financial services, bot-to-bot debt collection interactions, and how organizations can explain AI-driven decisions to regulators before compliance risks become enforcement actions.

Listen now and subscribe for more practical artificial intelligence strategies for receivables professionals.

Applying AI Podcast:
https://receivablesinfo.com/applying-ai/ai-compliance-debt-collection-burton

ARM Compliance Business Solutions:
https://armcbs.com/

Sara Burton (Woggerman) LinkedIn:
https://www.linkedin.com/in/sara-burton-crcp-173b042b/

EXL Website:
https://www.exlservice.com/

Mike Walsh LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

AI compliance in debt collection,
agentic AI in collections,
consumer protection and AI governance,
human supervision for AI collections,
AI audit trails for financial services,
bot to bot debt collection interactions,
AI quality assurance for collection agencies,
financial services compliance,
debt collection technology,
receivables management

#AICompliance #SaraBurton #AgenticAIInCollections

How AI Is Redefining Value in Financial Services' M&A Deals | Ep. 3

Thu, 16 Apr 2026 06:00:00 -0400

Are AI-powered solutions really reshaping M&A in collections?

In this episode, Adam Parks sits down with Michael Lamm of Corporate Advisory Solutions and Mike Walsh of EXL to explore how AI is redefining valuation in the collections industry. The discussion covers AI compliance challenges in debt collection, enhancing agent performance with AI copilots, and what leaders must do to stay competitive.

Listen now for practical insights shaping the future of the industry.

Episode link: https://receivablesinfo.com/applying-ai/ai-ma-strategy-financial-services

Corporate Advisory Solutions Website: https://corpadvisorysolutions.com/

EXL Website: https://www.exlservice.com/

Michael Lamm LinkedIn: https://www.linkedin.com/in/michaellamm/

Mike Walsh LinkedIn: https://www.linkedin.com/in/mike-walsh-b88b271/

AI driven industry bifurcation and M&A,
build vs buy AI solutions in financial services,
operational efficiency vs cost saving,
future of the collections workforce with artificial intelligence,
AI compliance challenges in debt collection,
AI tools for collection agency efficiency
#Hashtags

#AIdrivenma #MichaelLamm #collectionstech

Why Clean Data Matters More Than AI Tools In Collections | Ep. 2

Thu, 19 Mar 2026 06:00:00 -0400

Can AI really transform collections if the data behind it is flawed?

In this episode of Applying AI, Adam Parks sits down with Mike Walsh from EXL and Manny Plasencia from TransUnion to explore why data to fuel AI in collections is the real driver of performance.

They break down how data decay impacts AI decision making, why AI acts as an amplifier of existing data quality, and how organizations can strengthen data foundations before scaling automation. You’ll also hear practical perspectives on how to improve data quality for AI in collections.

Listen now and subscribe for more real-world AI insights shaping receivables management.

Podcast Website:
https://receivablesinfo.com/applying-ai/data-fuel-ai-collections-plasencia-walsh

EXL Website:
https://www.exlservice.com/

TransUnion Website:
https://www.transunion.com/

Mike Walsh LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

Manny Plasencia LinkedIn:
https://www.linkedin.com/in/manny-plasencia-69562631/

Adam Parks LinkedIn:
https://www.linkedin.com/in/adamparks/

artificial intelligence in collections,
data driven collections strategy,
machine learning in receivables management,
data quality for ai decisioning,
right party contact optimization,
receivables analytics,
ai strategy for debt collection

#datafuelai #mikewalsh #mannyplasencia #aicollections

AI Adoption and Compliance Automation in Debt Collections | Mike Walsh | EXL | Ep. 1

Wed, 04 Mar 2026 06:00:00 -0500

Is artificial intelligence adoption in debt collections a strategic advantage or just industry hype?

In this episode, Adam Parks sits down with Mike Walsh of EXL Service Holdings to break down what’s actually working. They unpack AI compliance automation in collections, real AI use cases in receivables management, and how debt collectors are using AI to scale operations without increasing risk.

If you’re evaluating how to deploy AI in debt collection while strengthening oversight and AI powered quality assurance in collections, this conversation is built for you.

Listen in and decide where your organization stands.

Podcast Website:
https://receivablesinfo.com/applying-ai/artificial-intelligence-adoption-debt-collections-walsh

Guest Website:
https://www.exlservice.com/

Guest LinkedIn:
https://www.linkedin.com/in/mike-walsh-b88b271/

artificial intelligence adoption in debt collections,
ai compliance automation in collections,
ai use cases in receivables management,
how to deploy ai in debt collection

#artificialintelligenceadoptionincollections #mikewalsh #aicomplianceautomation