Behind The Chain Sat, 22 Aug 2026 00:47:20 -0400 https://www.buzzsprout.com/2507112 en-us © 2026 Behind The Chain yes c30f449d-4e09-56d8-b185-9c35a876451e Joey Luttrull episodic false I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.

What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.

Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?

That’s why I launched Behind the Chain.

This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes. 

It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.

Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.

]]> Buzzsprout (https://www.buzzsprout.com) Joey Luttrull https://storage.buzzsprout.com/t65rgau0ctt01qesikjzjy3d6exp?.jpg Behind The Chain https://www.buzzsprout.com/2507112 Do it yourself, how The Hut Group made it to the top, with Chief Operating Officer - Tom Killeen Do it yourself, how The Hut Group made it to the top, with Chief Operating Officer - Tom Killeen Join us on Behind The Chain for episode #33, with Special Guest - Tom Killeen, Chief Operating Officer at THG. 

In this latest episode, Joey and the team were on the road, but this time it was local, at the HQ's in Manchester! Tom, welcomed us to the very impressive warehouse centre and THG studios, which is where production took place. Why would we not take advantage of one of the many luxury media rooms they have? Tom kindly showed us around, then took a seat with Joey to tell us about his thrilling journey, and where that spark for operations and sales truly came from!

Tom talks about his experience as a leader in operations, and how THG grew internally from the group up, having full control of their WMS. No investors, no external noise, just full concentration on THG becoming the Commerce powerhouse through their own automation and technology design.

Accelerating brand growth through cutting-edge commerce solutions.
THG Commerce
Complete Commerce with the highest-performing technology platform in-market.
THG Fulfil
World-class fulfilment engineered to drive customer retention.
THG Studios
A creative powerhouse like no other, designed to supercharge brand growth.

These are some boots to fill, and we'd argue that none had done it like Tom has!

Joey & Tom cover:
• The challenges faced building THG and what continues to test their operations
• What his thoughts are on the Luxury vs Commodity Commerce marketplace
• How their own growth has led to success, could it have been different?
• Where THG will be in the next few years to come

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #33, with Special Guest - Tom Killeen, Chief Operating Officer at THG. 

In this latest episode, Joey and the team were on the road, but this time it was local, at the HQ's in Manchester! Tom, welcomed us to the very impressive warehouse centre and THG studios, which is where production took place. Why would we not take advantage of one of the many luxury media rooms they have? Tom kindly showed us around, then took a seat with Joey to tell us about his thrilling journey, and where that spark for operations and sales truly came from!

Tom talks about his experience as a leader in operations, and how THG grew internally from the group up, having full control of their WMS. No investors, no external noise, just full concentration on THG becoming the Commerce powerhouse through their own automation and technology design.

Accelerating brand growth through cutting-edge commerce solutions.
THG Commerce
Complete Commerce with the highest-performing technology platform in-market.
THG Fulfil
World-class fulfilment engineered to drive customer retention.
THG Studios
A creative powerhouse like no other, designed to supercharge brand growth.

These are some boots to fill, and we'd argue that none had done it like Tom has!

Joey & Tom cover:
• The challenges faced building THG and what continues to test their operations
• What his thoughts are on the Luxury vs Commodity Commerce marketplace
• How their own growth has led to success, could it have been different?
• Where THG will be in the next few years to come

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19680532 Fri, 21 Aug 2026 07:00:00 -0400 4058 33 full false Transforming 3PL Warehousing space with Head of Growth, with Edward Hill-Male Transforming 3PL Warehousing space with Head of Growth, with Edward Hill-Male Join us on Behind The Chain for episode #32, with Special Guest - Edward Hill-Male, Head of Growth at Evri Fulfilment. 

As you can see, we were at the Evri Hub in Barnsley for this latest episode. Joey and the BTC team strapped in for another road trip, which only meant one thing - another sensational experience at the unique warehouse base they have, and Ed has a lot of news to share about the new dynamics and infrastructure! 

Conversation is centred around how Ed is helping retailers turn their supply chain into a competitive advantage. Working across the full logistics spectrum, fulfilment, value‑added freight forwarding, omni‑channel eCommerce and enterprise‑grade fulfilment - he's making shit happen! 

Oh, don't forget to factor in that Evri Group brings together Evri, DHL eCommerce UK, Coll-8 and UK Mail - forming the UK's premier parcel delivery company!

Joey & Ed cover:
• Scaling Fulfilment with Tech that makes any brand a future-ready proposition
• GTM strategy - what’s Evri’s current presence in the Supply Chain sector
• The trials and tribulations experienced as a leader of sales
• What does the future hold for Tech in the Fulfilment & Freight Forwarding arena

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #32, with Special Guest - Edward Hill-Male, Head of Growth at Evri Fulfilment. 

As you can see, we were at the Evri Hub in Barnsley for this latest episode. Joey and the BTC team strapped in for another road trip, which only meant one thing - another sensational experience at the unique warehouse base they have, and Ed has a lot of news to share about the new dynamics and infrastructure! 

Conversation is centred around how Ed is helping retailers turn their supply chain into a competitive advantage. Working across the full logistics spectrum, fulfilment, value‑added freight forwarding, omni‑channel eCommerce and enterprise‑grade fulfilment - he's making shit happen! 

Oh, don't forget to factor in that Evri Group brings together Evri, DHL eCommerce UK, Coll-8 and UK Mail - forming the UK's premier parcel delivery company!

Joey & Ed cover:
• Scaling Fulfilment with Tech that makes any brand a future-ready proposition
• GTM strategy - what’s Evri’s current presence in the Supply Chain sector
• The trials and tribulations experienced as a leader of sales
• What does the future hold for Tech in the Fulfilment & Freight Forwarding arena

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19657184 Mon, 17 Aug 2026 04:00:00 -0400 3357 32 full false How to Start, Structure & Build a Global Cross Border Business, with Founder & CEO Rebecca Griffiths How to Start, Structure & Build a Global Cross Border Business, with Founder & CEO Rebecca Griffiths Join us on Behind The Chain for episode #31, with Special Guest - Rebecca Griffiths, Founder & CEO of Primis. 

To capture this latest episode, Joey and the BTC team were extremely lucky to have Rebecca fly in from Dubai, which is her permanent home - it made sense to squeeze the whole juice out of the lemon on this occasion, so strap in for 90 minutes of high class energy and expertise from a female founder in technology and who is transforming AI within the retail space!

Rebecca covers the reasons why her eCommerce specialism is taking the market by storm across the GCC Middle East Region, as she delivers on all accounts when it comes to providing the infrastructure, intelligence, and integration that brands need to sell anywhere, ship everywhere, and satisfy every customer, making global commerce feel as simple as selling next door.

How good would it be to run a robust customer experience platform, built to automate cross-border compliance and unify the global customer journey?

Joey & Rebecca cover:
• The biggest operational challenges & benefits of building a business from Dubai
• What the required GTM strategy when it comes to selling cross border & tech
• What leadership challenges are faced and how they are combatted
• The key to building a sustainable brand

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #31, with Special Guest - Rebecca Griffiths, Founder & CEO of Primis. 

To capture this latest episode, Joey and the BTC team were extremely lucky to have Rebecca fly in from Dubai, which is her permanent home - it made sense to squeeze the whole juice out of the lemon on this occasion, so strap in for 90 minutes of high class energy and expertise from a female founder in technology and who is transforming AI within the retail space!

Rebecca covers the reasons why her eCommerce specialism is taking the market by storm across the GCC Middle East Region, as she delivers on all accounts when it comes to providing the infrastructure, intelligence, and integration that brands need to sell anywhere, ship everywhere, and satisfy every customer, making global commerce feel as simple as selling next door.

How good would it be to run a robust customer experience platform, built to automate cross-border compliance and unify the global customer journey?

Joey & Rebecca cover:
• The biggest operational challenges & benefits of building a business from Dubai
• What the required GTM strategy when it comes to selling cross border & tech
• What leadership challenges are faced and how they are combatted
• The key to building a sustainable brand

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Buzzsprout-19603435 Wed, 05 Aug 2026 10:00:00 -0400 5146 31 full false Next Generation Transparency, CEO of Segura: Tom Forbes Next Generation Transparency, CEO of Segura: Tom Forbes Join us on Behind The Chain for episode #30, with Special Guest - Tom Forbes, CEO of Segura. 

In this latest episode, Joey and Tom dive into his career and how his life choices and professional drive have lead him to become the CEO at a company that supports the ecosystem through Supply Chain - this episode offers a valuable insight into one of the only ethical solutions within the industry right now, as Segura imparts sustainability and efficiency with their state of the art software! 

Tom goes into his vast experience from titan companies like DHL and Metapack, and how he earned the right for his stripes. But no matter his credentials, he's a humble person who has a relentless ambition to continuously better himself, and now carries the vision of Segura to make the world a better place.

Imagine leading the the world's leading platform for next generation transparency, very cool right?! 

Joey & Tom cover:
• What in his mind makes a great leader within the industry
• How sustainable logistics are being advanced in the market
• How easy is it to compete against other less sustainable conscious companies
• What the future looks like for Segura

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #30, with Special Guest - Tom Forbes, CEO of Segura. 

In this latest episode, Joey and Tom dive into his career and how his life choices and professional drive have lead him to become the CEO at a company that supports the ecosystem through Supply Chain - this episode offers a valuable insight into one of the only ethical solutions within the industry right now, as Segura imparts sustainability and efficiency with their state of the art software! 

Tom goes into his vast experience from titan companies like DHL and Metapack, and how he earned the right for his stripes. But no matter his credentials, he's a humble person who has a relentless ambition to continuously better himself, and now carries the vision of Segura to make the world a better place.

Imagine leading the the world's leading platform for next generation transparency, very cool right?! 

Joey & Tom cover:
• What in his mind makes a great leader within the industry
• How sustainable logistics are being advanced in the market
• How easy is it to compete against other less sustainable conscious companies
• What the future looks like for Segura

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Buzzsprout-19574493 Thu, 30 Jul 2026 06:00:00 -0400 3462 30 full false Question Everything, how RELAY Scaled Smarter, with Founder & CCO, Nicole Mazza Question Everything, how RELAY Scaled Smarter, with Founder & CCO, Nicole Mazza Join us on Behind The Chain for episode #29, with Special Guest - Nicole Mazza, Founder & CCO at Relay. 

In this latest episode, Joey and the Team took production to Relay HQ in the heart of London! Nicole, aka Nikki, welcomed us with open arms and couldn't wait to get her teeth into her life up to this point, and the delicious sushi provided post production - this is an episode you don't want to miss, Relay Technologies is super hot right now and they are only getting started! 

Nikki talks about her experience as a commercial leader in early to mid-stage startups, and expertise in growth, business development and international expansion strategy. She's product focus and makes it her personal mission for clients to experience "free commerce from friction".

Relay removes friction from the movement of goods, unlocking new opportunities for merchants and consumers alike. They envision a world where more goods move more freely between more people, where buying and selling online is seamless, accessible, and open to everyone.

Imagine building the delivery network for a new era of commerce, their in pole position and are not checking their mirror! 

Joey & Nicole cover:
• The challenges faced building Relay and how she continues to combat them
• What her thoughts are on the Luxury vs Commodity eCommerce market
• How the Technology stack was designed and what lead to those decisions
• Where Relay will be in 5 years time?!

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #29, with Special Guest - Nicole Mazza, Founder & CCO at Relay. 

In this latest episode, Joey and the Team took production to Relay HQ in the heart of London! Nicole, aka Nikki, welcomed us with open arms and couldn't wait to get her teeth into her life up to this point, and the delicious sushi provided post production - this is an episode you don't want to miss, Relay Technologies is super hot right now and they are only getting started! 

Nikki talks about her experience as a commercial leader in early to mid-stage startups, and expertise in growth, business development and international expansion strategy. She's product focus and makes it her personal mission for clients to experience "free commerce from friction".

Relay removes friction from the movement of goods, unlocking new opportunities for merchants and consumers alike. They envision a world where more goods move more freely between more people, where buying and selling online is seamless, accessible, and open to everyone.

Imagine building the delivery network for a new era of commerce, their in pole position and are not checking their mirror! 

Joey & Nicole cover:
• The challenges faced building Relay and how she continues to combat them
• What her thoughts are on the Luxury vs Commodity eCommerce market
• How the Technology stack was designed and what lead to those decisions
• Where Relay will be in 5 years time?!

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Buzzsprout-19542634 Fri, 24 Jul 2026 06:00:00 -0400 2599 29 full false Driving World-Class Consumer Experience Through Technology: Laura Davies Driving World-Class Consumer Experience Through Technology: Laura Davies Join us on Behind The Chain for episode #28, with Special Guest - Laura Davies, Director at WAIR! 

In this latest episode, Joey welcomes Laura into the studio to discuss her drive for delivering a world class level of customer experience through every interaction and touch point, and to create long lasting partnerships that are scalable and sustainable. 

She tells us all about 'Meeting your WAIR her Retail Geeks', autonomous AI agents specifically designed to rebuild the fashion industry in the way it should be. These personalised digital whizzkids are connected to the world’s largest retail database and are trained to optimise your inventory to maximise profits.

The Geeks expertly handle Allocations (initial distribution, replenishment, redistribution, and reordering), and planning (financial planning, Assortment planning) to ensure breakthrough forecast accuracy and precision decisions on stock management.

Joey & Laura have a chat about:
• Previously leading fulfilment operations and lessons learned along the way
• What the 3 main things are that influence customer experience when it comes to returns
• What it takes to be a great leader in Logistics
• The impact AI is going to play in the next 5-10 years for fashion eCommerce brands

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #28, with Special Guest - Laura Davies, Director at WAIR! 

In this latest episode, Joey welcomes Laura into the studio to discuss her drive for delivering a world class level of customer experience through every interaction and touch point, and to create long lasting partnerships that are scalable and sustainable. 

She tells us all about 'Meeting your WAIR her Retail Geeks', autonomous AI agents specifically designed to rebuild the fashion industry in the way it should be. These personalised digital whizzkids are connected to the world’s largest retail database and are trained to optimise your inventory to maximise profits.

The Geeks expertly handle Allocations (initial distribution, replenishment, redistribution, and reordering), and planning (financial planning, Assortment planning) to ensure breakthrough forecast accuracy and precision decisions on stock management.

Joey & Laura have a chat about:
• Previously leading fulfilment operations and lessons learned along the way
• What the 3 main things are that influence customer experience when it comes to returns
• What it takes to be a great leader in Logistics
• The impact AI is going to play in the next 5-10 years for fashion eCommerce brands

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Buzzsprout-19496966 Wed, 15 Jul 2026 04:00:00 -0400 3176 27 full false Building Supply Chain Profitability & Automation with the CRO of FreightSuite: Joe Peak Building Supply Chain Profitability & Automation with the CRO of FreightSuite: Joe Peak Join us on Behind The Chain for episode #27, with Special Guest - Joe Peak, Chief Revenue Officer at FreightSuite! 

In this latest episode, Joey welcomes Joe into the studio to discuss the benefits that FreightSuite has with their cutting-edge AI-native TMS, built specifically for enterprise freight forwarders!

He tells us how it's been built and backed by people who've run freight forwarding operations for a long time, that the founders wanted a real forwarder before designing the software and how it can be implemented with precision. Together, the C-level team know exactly what a bad cutover looks like and they've engineered a process that prevents it - live data migration, parallel running, role-specific onboarding and an operations solution that doesn't sleep.

Joey & Joe have a chat about:
• How Freight Forwarders improve on and build automation within their business
• How FreightSuite implements it’s Technology
• GTM strategy - what’s the current presence is in the Supply Chain sector
• What the future holds for the freight forwarding arena

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #27, with Special Guest - Joe Peak, Chief Revenue Officer at FreightSuite! 

In this latest episode, Joey welcomes Joe into the studio to discuss the benefits that FreightSuite has with their cutting-edge AI-native TMS, built specifically for enterprise freight forwarders!

He tells us how it's been built and backed by people who've run freight forwarding operations for a long time, that the founders wanted a real forwarder before designing the software and how it can be implemented with precision. Together, the C-level team know exactly what a bad cutover looks like and they've engineered a process that prevents it - live data migration, parallel running, role-specific onboarding and an operations solution that doesn't sleep.

Joey & Joe have a chat about:
• How Freight Forwarders improve on and build automation within their business
• How FreightSuite implements it’s Technology
• GTM strategy - what’s the current presence is in the Supply Chain sector
• What the future holds for the freight forwarding arena

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19470065 Thu, 09 Jul 2026 10:00:00 -0400 3668 27 full false Franchise Growth Vs Traditional Delivery Models, with Sales Director - Peter Board Franchise Growth Vs Traditional Delivery Models, with Sales Director - Peter Board Join us on Behind The Chain for episode #26, with Special Guest - Peter Board, Sales Director at Speedy Parcels! 

In this latest episode, Joey sits down with Peter to discuss why he loves the multi-carrier parcel delivery service and he's just took on his own franchise!

He tells us how Speedy Parcels delivers more than just parcels to customers, that they provide a flexible solution. He shares his journey to how he arrived at the company, which is people-led and has a technology-driven approach, tailoring services to meet the unique needs of any business. As the sales director he wants to establish a reliable partner to trust in and handle growing parcel needs, taking the headache away from parcel delivery.

Joey & Peter chat around the pillars of:
• What makes a strong Franchise within the delivery market
• What the key cost differences between running a franchise network versus managing an in-house delivery workforce
• How accountability and service quality differ between franchisees rather than traditional delivery models
• What challenges are being anticipating with clients in the current B2B & B2C market

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #26, with Special Guest - Peter Board, Sales Director at Speedy Parcels! 

In this latest episode, Joey sits down with Peter to discuss why he loves the multi-carrier parcel delivery service and he's just took on his own franchise!

He tells us how Speedy Parcels delivers more than just parcels to customers, that they provide a flexible solution. He shares his journey to how he arrived at the company, which is people-led and has a technology-driven approach, tailoring services to meet the unique needs of any business. As the sales director he wants to establish a reliable partner to trust in and handle growing parcel needs, taking the headache away from parcel delivery.

Joey & Peter chat around the pillars of:
• What makes a strong Franchise within the delivery market
• What the key cost differences between running a franchise network versus managing an in-house delivery workforce
• How accountability and service quality differ between franchisees rather than traditional delivery models
• What challenges are being anticipating with clients in the current B2B & B2C market

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19440113 Fri, 03 Jul 2026 04:00:00 -0400 3780 26 full false Smarter Supply Chain Solutions, Directing Current Affairs: Co-Founder Stephen Williams Smarter Supply Chain Solutions, Directing Current Affairs: Co-Founder Stephen Williams Join us on Behind The Chain for episode #25, with Special Guest - Stephen Williams, Co-Founder & Director at Fidelity Fulfilment! 

In this latest episode, Joey sits down with Stephen to discuss why he believes fulfilment should do more than move products, it's all about grow.

Fidelity provides fully tailored fulfilment solutions designed around your brand's unique needs, partnering with businesses that expect more from their fulfilment provider. And, with expert teams across the UK, US, and EU, they support brands with specialist warehousing and fulfilment services across a wide range of industries.

Joey & Stephen chat around the pillars of:
• Where is the eCommerce market at currently, and which eCom segments are going through high growth?
• Why is a tailored approach essential for the growth of brands, whether it’s B2B, retail or eCommerce?
• How are Fidelity supporting brands you work with in overcoming the current affairs?
• What does the future hold for Fidelity Fulfilment?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #25, with Special Guest - Stephen Williams, Co-Founder & Director at Fidelity Fulfilment! 

In this latest episode, Joey sits down with Stephen to discuss why he believes fulfilment should do more than move products, it's all about grow.

Fidelity provides fully tailored fulfilment solutions designed around your brand's unique needs, partnering with businesses that expect more from their fulfilment provider. And, with expert teams across the UK, US, and EU, they support brands with specialist warehousing and fulfilment services across a wide range of industries.

Joey & Stephen chat around the pillars of:
• Where is the eCommerce market at currently, and which eCom segments are going through high growth?
• Why is a tailored approach essential for the growth of brands, whether it’s B2B, retail or eCommerce?
• How are Fidelity supporting brands you work with in overcoming the current affairs?
• What does the future hold for Fidelity Fulfilment?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19400482 Thu, 25 Jun 2026 04:00:00 -0400 3578 24 full false The Journey of a High-Growth 3PL & Leadership Lessons with: Co-Founder Simon Vincent The Journey of a High-Growth 3PL & Leadership Lessons with: Co-Founder Simon Vincent Join us on Behind The Chain for episode #24, with Special Guest - Simon Vincent, Co-Founder & Director at Fidelity Fulfilment! 

In this latest episode, Joey sits down with Simon to discuss a simple goal; to provide accurate, fully tailored fulfilment solutions that help businesses grow. They work with brands who want more from their fulfilment partner - because Fidelity understand that your success is their success. Based in Daventry, Midlands, they are in the hotspot for Logistic warehousing with access across the UK!

With teams in the UK, US, and EU, they provide a range of specialist warehousing and fulfilment services to a diverse range of industries. 

Joey & Simon chat around the pillars of:
• How the company has transformed with the industry landscape over the last 15 years
• The key components of being a successful logistics leader in the fulfilment space
• Case study - the toughest business barrier faced & how the leadership team got past it
• How Fidelity Fulfilment continues to develop, despite cross-border challenges faced with the US and Europe

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #24, with Special Guest - Simon Vincent, Co-Founder & Director at Fidelity Fulfilment! 

In this latest episode, Joey sits down with Simon to discuss a simple goal; to provide accurate, fully tailored fulfilment solutions that help businesses grow. They work with brands who want more from their fulfilment partner - because Fidelity understand that your success is their success. Based in Daventry, Midlands, they are in the hotspot for Logistic warehousing with access across the UK!

With teams in the UK, US, and EU, they provide a range of specialist warehousing and fulfilment services to a diverse range of industries. 

Joey & Simon chat around the pillars of:
• How the company has transformed with the industry landscape over the last 15 years
• The key components of being a successful logistics leader in the fulfilment space
• Case study - the toughest business barrier faced & how the leadership team got past it
• How Fidelity Fulfilment continues to develop, despite cross-border challenges faced with the US and Europe

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19215364 Thu, 18 Jun 2026 11:00:00 -0400 3081 21 full false The Power Behind Carrier Partners & Services: Chloe Harris The Power Behind Carrier Partners & Services: Chloe Harris How simple is your logistics operation, like really?

In this episode, we welcomed Chloe Harris, CEO & Founder of Carriboo, to discuss the challenges facing countless e-commerce businesses and how to navigate logistics without unnecessary complexity.

Chloe shares her journey of building Carriboo and explains how to simplify logistics to unlock better customer experiences, stronger operational performance, and sustainable growth.

Join us on Behind The Chain for episode #23.

Joey & Chloe go into the topics of:
• What it takes to be an effective Leader of Carrier Operations
• Challenges faced within returns strategy - anything done differently
• The make-up of buying experience within the global eCommerce market
• The hardship in starting your own Logistics Consultancy

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> How simple is your logistics operation, like really?

In this episode, we welcomed Chloe Harris, CEO & Founder of Carriboo, to discuss the challenges facing countless e-commerce businesses and how to navigate logistics without unnecessary complexity.

Chloe shares her journey of building Carriboo and explains how to simplify logistics to unlock better customer experiences, stronger operational performance, and sustainable growth.

Join us on Behind The Chain for episode #23.

Joey & Chloe go into the topics of:
• What it takes to be an effective Leader of Carrier Operations
• Challenges faced within returns strategy - anything done differently
• The make-up of buying experience within the global eCommerce market
• The hardship in starting your own Logistics Consultancy

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19329795 Thu, 11 Jun 2026 05:00:00 -0400 3353 23 full false Leading a System the Country Relies on - Insights from Royal Mail CEO: Alistair Cochrane Leading a System the Country Relies on - Insights from Royal Mail CEO: Alistair Cochrane For the first time ever, the Behind The Chain podcast team took production on-site to one of the most advanced logistics facilities in the UK — Royal Mail's Midlands Super Hub.

Episode #22 has a very special guest in Alistair Cochrane, CEO of Royal Mail, giving us unprecedented access behind-the-scenes of a facility that processes millions of parcels through a vast network of automation, cutting-edge robotics, and industry-leading infrastructure.

Join us as we explore how innovation, new generation technology, and leadership are transforming one of Britain's most iconic organisations, revealing what it really takes to keep the nation moving.

This isn't just a podcast episode — it's a rare look inside the engine room of modern UK logistics.

Joey & Alistair delve into the topics of:
• Running the most renowned delivery service in the country
• Aligning frontline reality with executive decisions
• Modernising legacy infrastructure without breaking trust
• The mission & future at Royal Mail

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> For the first time ever, the Behind The Chain podcast team took production on-site to one of the most advanced logistics facilities in the UK — Royal Mail's Midlands Super Hub.

Episode #22 has a very special guest in Alistair Cochrane, CEO of Royal Mail, giving us unprecedented access behind-the-scenes of a facility that processes millions of parcels through a vast network of automation, cutting-edge robotics, and industry-leading infrastructure.

Join us as we explore how innovation, new generation technology, and leadership are transforming one of Britain's most iconic organisations, revealing what it really takes to keep the nation moving.

This isn't just a podcast episode — it's a rare look inside the engine room of modern UK logistics.

Joey & Alistair delve into the topics of:
• Running the most renowned delivery service in the country
• Aligning frontline reality with executive decisions
• Modernising legacy infrastructure without breaking trust
• The mission & future at Royal Mail

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19314162 Mon, 08 Jun 2026 14:00:00 -0400 2785 22 full false The Operational Transition from 3PL to 4PL with CEO & Podcast Host: Sarah Garvin The Operational Transition from 3PL to 4PL with CEO & Podcast Host: Sarah Garvin Join us on Behind The Chain for episode #21, with Special Guest - Sarah Garvin, CEO at Opstrive & Smart Logistix! 

In this latest episode, Joey sits down with Sarah to discuss how her companies offer the full service logistics solution; combing your brand, your vision & her expert operations. Smart Logistix is a digital first forwarder with a client portal that tells you where your shipment is, without the 14-email chain, and Opstrive provides eCommerce 3PL across the UK, Dubai and China, plus the operational architecture, KPIs and exposed costs that save 20-30% of your time and 5-10% of your margins - you scale, they handle the chaos.

If you need a freight partner, an ops team that actually fixes things, or a louder voice in this industry, Sarah will give you exactly that.

Joey & Sarah chat around the pillars of:
• The biggest operational challenges businesses faced when moving from a 3PL model to a 4PL structure
• At what stage of growth should companies consider transitioning from 3PL to 4PL
• How technology, data visibility, and supply chain control support this transition
• Expected leadership challenges Sarah may come up against and how to combat those

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #21, with Special Guest - Sarah Garvin, CEO at Opstrive & Smart Logistix! 

In this latest episode, Joey sits down with Sarah to discuss how her companies offer the full service logistics solution; combing your brand, your vision & her expert operations. Smart Logistix is a digital first forwarder with a client portal that tells you where your shipment is, without the 14-email chain, and Opstrive provides eCommerce 3PL across the UK, Dubai and China, plus the operational architecture, KPIs and exposed costs that save 20-30% of your time and 5-10% of your margins - you scale, they handle the chaos.

If you need a freight partner, an ops team that actually fixes things, or a louder voice in this industry, Sarah will give you exactly that.

Joey & Sarah chat around the pillars of:
• The biggest operational challenges businesses faced when moving from a 3PL model to a 4PL structure
• At what stage of growth should companies consider transitioning from 3PL to 4PL
• How technology, data visibility, and supply chain control support this transition
• Expected leadership challenges Sarah may come up against and how to combat those

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19253151 Thu, 28 May 2026 07:00:00 -0400 2928 21 full false Leading an Independent Clothing Brand Around the World, with Company Manager: Ash Hall Leading an Independent Clothing Brand Around the World, with Company Manager: Ash Hall Join us on Behind The Chain for our monthly Brand episode #20, with Special Guest - Ash Hall, Company Manager of Drop Dead Clothing! 

In this latest episode, Joey sits down with Ash to discuss the identity of Drop Dead Clothing, a renowned Gothic label that continues to bury itself amongst the best independent dark fashion brands within the marketplace. Based out of Osborn Works in the UK, Ash leads operations for their alternative world of clothing and accessories, for goths all around the world!

With deep roots connected to a famous music band and gothic community – they are extremely successful as a Brand, especially in the US market. 

Joey & Ash chat around the pillars of:
• The transition from operations to leadership within Drop Dead Clothing
• The main challenges brands face in expanding within D2C eCommerce
• Why a commercial infrastructure is so important for brands to scale
• What 2030 looks like for Drop Dead Clothing

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for our monthly Brand episode #20, with Special Guest - Ash Hall, Company Manager of Drop Dead Clothing! 

In this latest episode, Joey sits down with Ash to discuss the identity of Drop Dead Clothing, a renowned Gothic label that continues to bury itself amongst the best independent dark fashion brands within the marketplace. Based out of Osborn Works in the UK, Ash leads operations for their alternative world of clothing and accessories, for goths all around the world!

With deep roots connected to a famous music band and gothic community – they are extremely successful as a Brand, especially in the US market. 

Joey & Ash chat around the pillars of:
• The transition from operations to leadership within Drop Dead Clothing
• The main challenges brands face in expanding within D2C eCommerce
• Why a commercial infrastructure is so important for brands to scale
• What 2030 looks like for Drop Dead Clothing

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19139866 Thu, 07 May 2026 06:00:00 -0400 4872 20 full false Building Scalable Systems That Unlock Serious Global Growth, with COO - Dane Pearce Building Scalable Systems That Unlock Serious Global Growth, with COO - Dane Pearce Join us on Behind The Chain for episode #19, with Special Guest - Dane Pearce, Chief Operating Officer of The Launch Pad Group! 

In this latest episode, Joey talks with Dane on how The Launch Pad Group operate across their UK, US and EU territories. He reveals how to help brands scale with global eCommerce logistics, by focusing on the design of efficient scalable systems that unlock untapped revenue and support growth in multiple markets, especially the US online market with it being four times bigger. He explains how huge risks and expenses are removed so that businesses can launch in the US with a one-stop-shop solution.

The Launch Pad Group don’t just move goods – they move markets, knowing exactly what it takes to be successful on US soil. 

Joey & Dane chat around the pillars of:
• What the secret is to Brands expanding their eCommerce at a global level
• How The Launch Pad Group approach it’s clients within each market
• How the company navigates the current affairs that loom
• What the future has in stall, after a successful first 5 years

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #19, with Special Guest - Dane Pearce, Chief Operating Officer of The Launch Pad Group! 

In this latest episode, Joey talks with Dane on how The Launch Pad Group operate across their UK, US and EU territories. He reveals how to help brands scale with global eCommerce logistics, by focusing on the design of efficient scalable systems that unlock untapped revenue and support growth in multiple markets, especially the US online market with it being four times bigger. He explains how huge risks and expenses are removed so that businesses can launch in the US with a one-stop-shop solution.

The Launch Pad Group don’t just move goods – they move markets, knowing exactly what it takes to be successful on US soil. 

Joey & Dane chat around the pillars of:
• What the secret is to Brands expanding their eCommerce at a global level
• How The Launch Pad Group approach it’s clients within each market
• How the company navigates the current affairs that loom
• What the future has in stall, after a successful first 5 years

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19101815 Thu, 30 Apr 2026 03:00:00 -0400 3000 19 full false Achieving the Best-in-Class Results, Global Returns E-commerce Expert: Giorgio Vitale Achieving the Best-in-Class Results, Global Returns E-commerce Expert: Giorgio Vitale Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back.Tech! 

In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of doing business. But now, Back solutions brings verification and control into the returns process, with every return being assessed before a decision is made. Condition is verified, policies are applied instantly, and the right outcome is determined upfront.

Back.Tech exists to fix a broken part of retail. Returns.

Joey & Giorgio chat around the pillars of:
• What makes a strong consumer returns network & how BackTech optimises this
• Case Study - where he has improved performance through reverse logistics
• How ESPR origins of product data has improved over the years and why is it so important to the consumer experience
• Where the biggest challenges are coming from in Global E-commerce operations

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back.Tech! 

In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of doing business. But now, Back solutions brings verification and control into the returns process, with every return being assessed before a decision is made. Condition is verified, policies are applied instantly, and the right outcome is determined upfront.

Back.Tech exists to fix a broken part of retail. Returns.

Joey & Giorgio chat around the pillars of:
• What makes a strong consumer returns network & how BackTech optimises this
• Case Study - where he has improved performance through reverse logistics
• How ESPR origins of product data has improved over the years and why is it so important to the consumer experience
• Where the biggest challenges are coming from in Global E-commerce operations

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19065679 Thu, 23 Apr 2026 10:00:00 -0400 3512 18 full false Market Leading Transparency for Major eCommerce Brands, with CEO: Stuart Hill Market Leading Transparency for Major eCommerce Brands, with CEO: Stuart Hill Join us on Behind The Chain for episode #17, with a very Special Guest, Stuart Hill the Founder of Trakii and Asset Guard! 

He started his CEO Journey in 2012 at wnDirect, then went onto lead FARTECH as SVP and demonstrated remarkable growth of the company on a global scale, but most recently propelled DHL eCommerce UK through a 16% sales increase, by aligning global objectives with his strategy intelligence.

In this exclusive episode, Joey sits down with Stuart Hill, now the Founder of Trakii & Asset Guard. They explore his unbelievable journey at the CEO, Chairman and Advisor of many major logistics companies. Nearly 50 years of age, the advice he'd give to him former self as a dad of four and successful business owner, is to "make time, be present. Put the phone down and pay attention, life goes fast". And, on the business front he encourages anyone to start, now - "you can handle more than what you think and go with your gut no matter the cost!"

You just have to believe in what your doing before you see it... 

Joey & Stu chat around the pillars of:
• The secret to leadership transition and what makes a strong leader
• His current take on the Luxury eCommerce landscape
• How has Trakii & Asset Guard developed, and impacted the customer experience
• Stu's predictions are for post-purchase space over the next 5 years

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #17, with a very Special Guest, Stuart Hill the Founder of Trakii and Asset Guard! 

He started his CEO Journey in 2012 at wnDirect, then went onto lead FARTECH as SVP and demonstrated remarkable growth of the company on a global scale, but most recently propelled DHL eCommerce UK through a 16% sales increase, by aligning global objectives with his strategy intelligence.

In this exclusive episode, Joey sits down with Stuart Hill, now the Founder of Trakii & Asset Guard. They explore his unbelievable journey at the CEO, Chairman and Advisor of many major logistics companies. Nearly 50 years of age, the advice he'd give to him former self as a dad of four and successful business owner, is to "make time, be present. Put the phone down and pay attention, life goes fast". And, on the business front he encourages anyone to start, now - "you can handle more than what you think and go with your gut no matter the cost!"

You just have to believe in what your doing before you see it... 

Joey & Stu chat around the pillars of:
• The secret to leadership transition and what makes a strong leader
• His current take on the Luxury eCommerce landscape
• How has Trakii & Asset Guard developed, and impacted the customer experience
• Stu's predictions are for post-purchase space over the next 5 years

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-19031041 Sat, 18 Apr 2026 02:00:00 -0400 2362 17 full false Fulfilment has a New Founder - Make Space for: Joe Kaye Fulfilment has a New Founder - Make Space for: Joe Kaye Join us on Behind The Chain for episode #16, with Special Guest Joe Kaye, Founder of Arlo Fulfilment! 

Joe takes us into the world of fulfilment Logistics, sharing how he started up Arlo Fulfilment and how the company continues to evolve. Having recently celebrated an entire first year as a founder, he has now experienced what it takes to streamline fulfilment operations successfully and has overcome expected challenges that have cropped up. He's soon to be at top of his game, operating around the clock with his business partner Beth, to now scale the company and take it to it's new heights!  

Joey & Joe chat around the pillars of:
• The rationale behind the decision to start-up a 3PL provider
• What advice would Joe give anyone who is thinking of doing the same
• With Arlo Fulfilment being in it’s early stages, what partnerships is Joe looking to explore...
• Where he sees the company in 5 years time!

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #16, with Special Guest Joe Kaye, Founder of Arlo Fulfilment! 

Joe takes us into the world of fulfilment Logistics, sharing how he started up Arlo Fulfilment and how the company continues to evolve. Having recently celebrated an entire first year as a founder, he has now experienced what it takes to streamline fulfilment operations successfully and has overcome expected challenges that have cropped up. He's soon to be at top of his game, operating around the clock with his business partner Beth, to now scale the company and take it to it's new heights!  

Joey & Joe chat around the pillars of:
• The rationale behind the decision to start-up a 3PL provider
• What advice would Joe give anyone who is thinking of doing the same
• With Arlo Fulfilment being in it’s early stages, what partnerships is Joe looking to explore...
• Where he sees the company in 5 years time!

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18961038 Sat, 04 Apr 2026 05:00:00 -0400 2128 16 full false How an Ocean Freight & Supply Chain Consultancy Founder Thinks, with Keith Gaskin How an Ocean Freight & Supply Chain Consultancy Founder Thinks, with Keith Gaskin Join us on Behind The Chain for episode #15, with Special Guest Keith Gaskin, Founder & Owner of ShiftX! 

Keith's career is a demonstration of excellence to anyone working their way to the top in Logistics, from his early days having to hold his own, going on to establish himself at SEKO Logistics with his Co-Owners. His experience is invaluable, as he reflects on how to be a global sales and commercial expert across the industry, and how to win business timely and effectively. 

No reason to stop now - having moved away from the freight forwarding realm several years ago, he now has a Supply Chain Consultancy empowering business in the marketplace, and is very passionate about his most recent project of founding ShiftX - a solutions orientated 4PL that supports major Brands! 

Joey & Keith chat around the pillars of:
• The reasons for starting-up a new 4PL company, and the challenges that have come with it?
• What benefits do you see when combining new tech in a traditional market place?
• How is ShiftX facing up to the complexities of current affairs?
• What are your predictions for the industry over the next 5 years?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #15, with Special Guest Keith Gaskin, Founder & Owner of ShiftX! 

Keith's career is a demonstration of excellence to anyone working their way to the top in Logistics, from his early days having to hold his own, going on to establish himself at SEKO Logistics with his Co-Owners. His experience is invaluable, as he reflects on how to be a global sales and commercial expert across the industry, and how to win business timely and effectively. 

No reason to stop now - having moved away from the freight forwarding realm several years ago, he now has a Supply Chain Consultancy empowering business in the marketplace, and is very passionate about his most recent project of founding ShiftX - a solutions orientated 4PL that supports major Brands! 

Joey & Keith chat around the pillars of:
• The reasons for starting-up a new 4PL company, and the challenges that have come with it?
• What benefits do you see when combining new tech in a traditional market place?
• How is ShiftX facing up to the complexities of current affairs?
• What are your predictions for the industry over the next 5 years?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18912804 Thu, 02 Apr 2026 06:00:00 -0400 3903 15 full false Luxury Global Delivery Solutions, Like You’ve Never Seen: Mitul Shah Luxury Global Delivery Solutions, Like You’ve Never Seen: Mitul Shah Join us on Behind The Chain for episode #14, with Special Guest Mitul Shah, Ex Leader at Harrods! 

Recently departed his role as an accomplished General Manager of luxury and white-glove delivery operations at Harrods, recognised for leading high-performance teams and delivered exceptional service to ultra-high-net-worth (UHNW) clients. He built frameworks that are different to many other Logistics companies - Mitul took cross-border and international freight shipping to a another dimension!

He specialised in managing his large operational teams of over 600 people, to be prepared for and communicate every outcome of world-class delivery at a global level, with very niche clientele! 

Joey & Mitul chat around the pillars of:
• How did Mitul start working in such a niche area of Logistics and with some of the most wealthiest clientele?
• How did he build and evolve a sustainable logistics solution to some of the most remote places on the planet?
• What impact did technology have within the solutions & where is it heading next?
• What’s next for him - are there any personal projects or goals that await?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #14, with Special Guest Mitul Shah, Ex Leader at Harrods! 

Recently departed his role as an accomplished General Manager of luxury and white-glove delivery operations at Harrods, recognised for leading high-performance teams and delivered exceptional service to ultra-high-net-worth (UHNW) clients. He built frameworks that are different to many other Logistics companies - Mitul took cross-border and international freight shipping to a another dimension!

He specialised in managing his large operational teams of over 600 people, to be prepared for and communicate every outcome of world-class delivery at a global level, with very niche clientele! 

Joey & Mitul chat around the pillars of:
• How did Mitul start working in such a niche area of Logistics and with some of the most wealthiest clientele?
• How did he build and evolve a sustainable logistics solution to some of the most remote places on the planet?
• What impact did technology have within the solutions & where is it heading next?
• What’s next for him - are there any personal projects or goals that await?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18878940 Fri, 20 Mar 2026 07:00:00 -0400 4199 14 full false New Technology Within Returns, with the VP of Reveni: Andy Meeson New Technology Within Returns, with the VP of Reveni: Andy Meeson Join us on Behind The Chain for episode #13, with Special Guest Andy Meeson, Vice President of Reveni! 

He's building the future of post-purchase commerce at Reveni, where outbound, returns, refunds, and customs operate as one seamless global system. Retailers do not fail because of price, they lose customers because post-purchase breaks trust - that's what Andy is fixing!

He knows the in's/out's like the back of his hand, and your in for a treat, especially if returns is a big part of your pie! 

Joey & Andy chat around the pillars of:
• Why Tech Solutions - the returns model and how it sets Reveni apart
• What does it take to deliver complex customer solutions as a Fin Tech provider?
• What do you think it takes to scale and what’s the GTM strategy
• What does the future look like for Reveni?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #13, with Special Guest Andy Meeson, Vice President of Reveni! 

He's building the future of post-purchase commerce at Reveni, where outbound, returns, refunds, and customs operate as one seamless global system. Retailers do not fail because of price, they lose customers because post-purchase breaks trust - that's what Andy is fixing!

He knows the in's/out's like the back of his hand, and your in for a treat, especially if returns is a big part of your pie! 

Joey & Andy chat around the pillars of:
• Why Tech Solutions - the returns model and how it sets Reveni apart
• What does it take to deliver complex customer solutions as a Fin Tech provider?
• What do you think it takes to scale and what’s the GTM strategy
• What does the future look like for Reveni?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18831938 Thu, 12 Mar 2026 05:00:00 -0400 2829 13 full false How a Freight Forwarding Founder Now Thinks as a Serial Investor & Board Advisor: David Emerson How a Freight Forwarding Founder Now Thinks as a Serial Investor & Board Advisor: David Emerson Join us on Behind The Chain for episode #12, with Special Guest David Emerson, now Investor & Board Advisor, and ex Owner, SVP & CCO of SEKO Logistics! 

Just when he thought he'd seen it all - David's story is a Logistics masterclass and will have you pinching yourself in amazement, from his early days at Expeditors International, right through to flexing his muscle at SEKO Logistics with his Co-Owners. His experience takes us far behind the chain on this one, on how to be explicitly successful in the industry and how this leads to full control of opening new doors. That's right, now an Investor, he has no intentions of hanging the boots up just yet - orchestrating AI powered tech has had something to say about that! 

Joey & David chat around the pillars of:
• Combining experience with youth to enhance the future of the Logistics Industry
• The secret to investing in strong, sustainable Logistics businesses
• What should new Founders within the Logistics technology space be conscious of in today’s market?
• What are his predictions for the Industry over the next 5 years?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #12, with Special Guest David Emerson, now Investor & Board Advisor, and ex Owner, SVP & CCO of SEKO Logistics! 

Just when he thought he'd seen it all - David's story is a Logistics masterclass and will have you pinching yourself in amazement, from his early days at Expeditors International, right through to flexing his muscle at SEKO Logistics with his Co-Owners. His experience takes us far behind the chain on this one, on how to be explicitly successful in the industry and how this leads to full control of opening new doors. That's right, now an Investor, he has no intentions of hanging the boots up just yet - orchestrating AI powered tech has had something to say about that! 

Joey & David chat around the pillars of:
• Combining experience with youth to enhance the future of the Logistics Industry
• The secret to investing in strong, sustainable Logistics businesses
• What should new Founders within the Logistics technology space be conscious of in today’s market?
• What are his predictions for the Industry over the next 5 years?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18787483 Wed, 04 Mar 2026 05:00:00 -0500 3291 12 full false A Rising Star in the World of eCommerce: Fran Gresswell A Rising Star in the World of eCommerce: Fran Gresswell Join us on Behind The Chain for episode #11, with Special Guest Fran Gresswell, the Founder of Riviera Iced Tea! 

This is a brand on the horizon - Fran's story is jam packed, with how Riviera came to be and the product characteristics being unique. She's not messing around, these delicious beverages are an instant hit amongst the market and continue to blossom!  

Joey & Fran discuss the following:
• The Rationale of Bringing a Mediterranean-Inspired Beverage to UK shores
• Why Riviera Iced Tea Over Other Beverages?
• Her Stance on the eCommerce Market & Emerging Challenges Being Faced
• How Riviera is Going From Strength to Strength, and Where Next... 

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #11, with Special Guest Fran Gresswell, the Founder of Riviera Iced Tea! 

This is a brand on the horizon - Fran's story is jam packed, with how Riviera came to be and the product characteristics being unique. She's not messing around, these delicious beverages are an instant hit amongst the market and continue to blossom!  

Joey & Fran discuss the following:
• The Rationale of Bringing a Mediterranean-Inspired Beverage to UK shores
• Why Riviera Iced Tea Over Other Beverages?
• Her Stance on the eCommerce Market & Emerging Challenges Being Faced
• How Riviera is Going From Strength to Strength, and Where Next... 

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18745071 Wed, 25 Feb 2026 03:00:00 -0500 3583 11 full false Control the Tech Stack, Control the Scale - CEO of Sprint Logistics: Control the Tech Stack, Control the Scale - CEO of Sprint Logistics: Join us on Behind The Chain for episode #10, with Special Guest Aizad Hussain, the CEO of Sprint Logistics! 

Your ears will be fully emerged for this one - Aizad's story is one of true high's & low's, and how he's captained his ship along the way, is a lesson for us all. He's a titan of the Logistics industry, for many reasons that set him apart!  

Joey & Aizad discuss the following:
• Inside a Founder-Built WMS: Scaling Fulfilment with Proprietary Tech
• From Centralised to Local: The Operational Shift to Regional Fulfilment
• From Founder to Leader: Evolving Your Leadership Philosophy as the Business Grows
• What the Roadmap Ahead Looks like for Sprint Logistics

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #10, with Special Guest Aizad Hussain, the CEO of Sprint Logistics! 

Your ears will be fully emerged for this one - Aizad's story is one of true high's & low's, and how he's captained his ship along the way, is a lesson for us all. He's a titan of the Logistics industry, for many reasons that set him apart!  

Joey & Aizad discuss the following:
• Inside a Founder-Built WMS: Scaling Fulfilment with Proprietary Tech
• From Centralised to Local: The Operational Shift to Regional Fulfilment
• From Founder to Leader: Evolving Your Leadership Philosophy as the Business Grows
• What the Roadmap Ahead Looks like for Sprint Logistics

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18704871 Wed, 18 Feb 2026 05:00:00 -0500 4491 10 full false Teamwear that Moves the Customer: Greg Tattersall Teamwear that Moves the Customer: Greg Tattersall Join us on Behind The Chain for episode #9, as Greg Tattersall from Icon Sports, shares his journey of start-up in the garage to a fully fledged operations site shipping high volumes every week - he covers things like sales expertises, workplace culture and ex-business partner buyout. 

Joey & Greg discuss the following:
• Becoming a renowned brand of the sport clothing in the UK market
• Why Icon Sports kit wear over other sports clothing
• His views on the eCom market & the emerging challenges
• The Mission at Icon Sports

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind The Chain for episode #9, as Greg Tattersall from Icon Sports, shares his journey of start-up in the garage to a fully fledged operations site shipping high volumes every week - he covers things like sales expertises, workplace culture and ex-business partner buyout. 

Joey & Greg discuss the following:
• Becoming a renowned brand of the sport clothing in the UK market
• Why Icon Sports kit wear over other sports clothing
• His views on the eCom market & the emerging challenges
• The Mission at Icon Sports

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18669973 Fri, 13 Feb 2026 04:00:00 -0500 2434 9 full false How Global Executives Win International Business: Paul Scratchley How Global Executives Win International Business: Paul Scratchley Join us on Behind the Chain for episode #8, as Paul Scratchley from OCS Worldwide, tells us how to overcome international barriers experienced by retailers when cross border shipping and for returns, and the lasting impact of brexit and pre/post US tarrifs.

Joey & Paul discuss the following:
• The main reasons Brands & Business decide to not expand globally
• What it takes to drive a high-performing sales team in Cross Border Logistics
• How OCS Worldwide navigated the US tariffs changes
• The Mission & future at OCS Worldwide UK

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind the Chain for episode #8, as Paul Scratchley from OCS Worldwide, tells us how to overcome international barriers experienced by retailers when cross border shipping and for returns, and the lasting impact of brexit and pre/post US tarrifs.

Joey & Paul discuss the following:
• The main reasons Brands & Business decide to not expand globally
• What it takes to drive a high-performing sales team in Cross Border Logistics
• How OCS Worldwide navigated the US tariffs changes
• The Mission & future at OCS Worldwide UK

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18631015 Thu, 05 Feb 2026 13:00:00 -0500 2722 8 full false Showcasing First-Hand Delivery Strategy for Ecommerce Business Success: Hannah Porter Showcasing First-Hand Delivery Strategy for Ecommerce Business Success: Hannah Porter Behind the Chain, brings to you episode #7 on delivery strategy expertise, and when done right, how it can transform eCommerce business - with Hannah Porter, from Warrant Group.

Joey & Hannah discuss the following:
• A Decade in Delivery - specialised strategy for business development
• Smart Logistics, Smart Business - expertises in building delivery solutions
• Choice Without Compromise - carrier choice with customers at the centre  
• The Mission at Warrant - expanding the global network with e-solutions

Listeners will get insights into real-world examples of delivery strategy and solutions within freight forwarding, how it aligns with clients and retail customers, and why maintaining a strong network and rapport within the operations is a must. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Behind the Chain, brings to you episode #7 on delivery strategy expertise, and when done right, how it can transform eCommerce business - with Hannah Porter, from Warrant Group.

Joey & Hannah discuss the following:
• A Decade in Delivery - specialised strategy for business development
• Smart Logistics, Smart Business - expertises in building delivery solutions
• Choice Without Compromise - carrier choice with customers at the centre  
• The Mission at Warrant - expanding the global network with e-solutions

Listeners will get insights into real-world examples of delivery strategy and solutions within freight forwarding, how it aligns with clients and retail customers, and why maintaining a strong network and rapport within the operations is a must. 

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18592307 Thu, 29 Jan 2026 15:00:00 -0500 3152 7 full false Consulting Expertise & Partnerships Within the 3PL E-commerce Landscape: Phil Rees Consulting Expertise & Partnerships Within the 3PL E-commerce Landscape: Phil Rees In this episode of Behind the Chain, we’re joined by Phil Rees, a leading expert in the 3PL and eCommerce fulfillment space and the key voice of Shipmax Ltd.

Joey & Phil discuss the following:
This episode explores the evolving world of 3PL and how modern eCommerce brands can scale smarter by streamlining fulfillment operations and improving overall operational efficiency. It also dives into lead generation, enhancing the customer experience, and what it truly takes to succeed by choosing and working with the right 3PL partner.

Listeners will experience knowledge on how to scale smarter through efficient fulfillment and the right 3PL partnerships, especially founders growing brands with complex logistics while aiming to improve operations and customer experience.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> In this episode of Behind the Chain, we’re joined by Phil Rees, a leading expert in the 3PL and eCommerce fulfillment space and the key voice of Shipmax Ltd.

Joey & Phil discuss the following:
This episode explores the evolving world of 3PL and how modern eCommerce brands can scale smarter by streamlining fulfillment operations and improving overall operational efficiency. It also dives into lead generation, enhancing the customer experience, and what it truly takes to succeed by choosing and working with the right 3PL partner.

Listeners will experience knowledge on how to scale smarter through efficient fulfillment and the right 3PL partnerships, especially founders growing brands with complex logistics while aiming to improve operations and customer experience.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18375086 Mon, 22 Dec 2025 05:00:00 -0500 4429 full false 3PL Growth with Claire Prance: Is Your Supply Chain Built for Success or Just Holding On? 3PL Growth with Claire Prance: Is Your Supply Chain Built for Success or Just Holding On? Join us on Behind the Chain as Claire Prance, supply chain expert at Uniserve, shares insights on building a 3PL strategy that drives growth—not just survival. We explore common pitfalls, practical strategies, and real-world examples that show what separates thriving supply chains from those merely “holding on.” Whether you’re a founder, operations leader, or logistics professional, this episode offers actionable advice to make your supply chain smarter, faster, and more resilient.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Join us on Behind the Chain as Claire Prance, supply chain expert at Uniserve, shares insights on building a 3PL strategy that drives growth—not just survival. We explore common pitfalls, practical strategies, and real-world examples that show what separates thriving supply chains from those merely “holding on.” Whether you’re a founder, operations leader, or logistics professional, this episode offers actionable advice to make your supply chain smarter, faster, and more resilient.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-18329957 Wed, 10 Dec 2025 04:00:00 -0500 3944 full false Driving Enterprise Sales Across Continents: Laetitia Arfi Driving Enterprise Sales Across Continents: Laetitia Arfi In this episode, we sit down with Laetitia Arfi, newly appointed Chief of Sales at Asendia, to explore her journey in cross-border enterprise sales. Laetitia shares insights from her career selling into some of the world’s biggest marketplace brands, the strategies that drive success across continents, and the evolving role of sustainability in global commerce. We dig into what it really takes to build lasting partnerships, navigate international markets, and lead high-performing sales teams in today’s fast-moving landscape.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> In this episode, we sit down with Laetitia Arfi, newly appointed Chief of Sales at Asendia, to explore her journey in cross-border enterprise sales. Laetitia shares insights from her career selling into some of the world’s biggest marketplace brands, the strategies that drive success across continents, and the evolving role of sustainability in global commerce. We dig into what it really takes to build lasting partnerships, navigate international markets, and lead high-performing sales teams in today’s fast-moving landscape.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-17838088 Tue, 16 Sep 2025 03:00:00 -0400 4707 full false The Fulfilment Playbook: Hacks you can't ignore The Fulfilment Playbook: Hacks you can't ignore He built his reputation in the fast-moving world of eCommerce fulfilment, first as the Founder of Parcel Station, then rising to become Business Development Director at Whistl, one of the UK’s leading delivery management companies. With over 15 years of hands-on experience, James has lived and breathed the operational challenges of scaling fulfilment businesses in an era defined by next-day delivery, rising consumer expectations, and the explosion of online retail.

In this exclusive episode, I sit down with James Hayes to uncover his entrepreneurial journey from start-up founder to board-level leader at Whistl. We dive into the evolution of UK eCommerce fulfilment, the tactics that separate successful logistics operators from the rest, and the future of delivery in an ever-demanding market.

We peel back the realities of what it truly takes to build, scale, and stay competitive in the fulfilment game:

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> He built his reputation in the fast-moving world of eCommerce fulfilment, first as the Founder of Parcel Station, then rising to become Business Development Director at Whistl, one of the UK’s leading delivery management companies. With over 15 years of hands-on experience, James has lived and breathed the operational challenges of scaling fulfilment businesses in an era defined by next-day delivery, rising consumer expectations, and the explosion of online retail.

In this exclusive episode, I sit down with James Hayes to uncover his entrepreneurial journey from start-up founder to board-level leader at Whistl. We dive into the evolution of UK eCommerce fulfilment, the tactics that separate successful logistics operators from the rest, and the future of delivery in an ever-demanding market.

We peel back the realities of what it truly takes to build, scale, and stay competitive in the fulfilment game:

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-17689424 Tue, 19 Aug 2025 04:00:00 -0400 3066 full false "Beyond Borders: Scaling a Global Vision" "Beyond Borders: Scaling a Global Vision" A podcast exploring how bold ideas, strong infrastructure, and local insight come together to power global scale within eCommerce.

In this episode, I sit down with Chris Ziomek, a key voice in cross-border commerce, to unpack the story behind Passport Global — from its origins to its cutting-edge technology that’s reshaping how brands ship internationally. 

We dive into:

  • Chris’s background and Passport’s founding story
  • What makes Passport’s tech different in an increasingly crowded logistics space
  • How working with UK vs. US retailers presents unique opportunities and challenges
  • Chris’s take on the future of the UK/US trade deal and its implications for retailers
  • Predictions for what cross-border eCommerce will look like in 2026

If you're in eCommerce, logistics, or retail expansion — this episode offers valuable insight on where the industry is heading and how brands can stay ahead of the curve.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> A podcast exploring how bold ideas, strong infrastructure, and local insight come together to power global scale within eCommerce.

In this episode, I sit down with Chris Ziomek, a key voice in cross-border commerce, to unpack the story behind Passport Global — from its origins to its cutting-edge technology that’s reshaping how brands ship internationally. 

We dive into:

  • Chris’s background and Passport’s founding story
  • What makes Passport’s tech different in an increasingly crowded logistics space
  • How working with UK vs. US retailers presents unique opportunities and challenges
  • Chris’s take on the future of the UK/US trade deal and its implications for retailers
  • Predictions for what cross-border eCommerce will look like in 2026

If you're in eCommerce, logistics, or retail expansion — this episode offers valuable insight on where the industry is heading and how brands can stay ahead of the curve.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Luttrull Buzzsprout-17389860 Tue, 24 Jun 2025 10:00:00 -0400 2746 full false What it Really Takes: The Pains of Building a £2 Billion Company What it Really Takes: The Pains of Building a £2 Billion Company He started his CEO Journey in the iconic year of 2008 [The Great Financial Crash], then went onto lead DPD to £100m in organic growth YOY as well as discovering the well renowned DPD App which revolutionaised and drastically changed the UK's consumer shopping experience for good.  

In this exclusive episode, I sit down with Dwain McDonald, the visionary former CEO of DPD UK, to explore his extraordinary journey at the helm of one of the UK’s leading parcel delivery companies. With over two decades of leadership experience, Dwain transformed DPD into a technology-driven logistics powerhouse, renowned for innovation, sustainability, and customer service. 

We peal back the pains of what it really takes to build a £2 billion company:

Listen & Enjoy. 

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> He started his CEO Journey in the iconic year of 2008 [The Great Financial Crash], then went onto lead DPD to £100m in organic growth YOY as well as discovering the well renowned DPD App which revolutionaised and drastically changed the UK's consumer shopping experience for good.  

In this exclusive episode, I sit down with Dwain McDonald, the visionary former CEO of DPD UK, to explore his extraordinary journey at the helm of one of the UK’s leading parcel delivery companies. With over two decades of leadership experience, Dwain transformed DPD into a technology-driven logistics powerhouse, renowned for innovation, sustainability, and customer service. 

We peal back the pains of what it really takes to build a £2 billion company:

Listen & Enjoy. 

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors: 
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

]]> Joey Buzzsprout-17262400 Sun, 01 Jun 2025 15:00:00 -0400 5001 1 full false