Joining us is Franny Hsiao, EMEA Leader of AI Architects at Salesforce, who advises some of the largest enterprises on how to design, scale, and govern AI across complex technology landscapes.

Franny’s journey into AI started long before generative AI made headlines—from early research in cognitive science and language processing to building medical AI systems that helped oncologists match cancer patients with clinical trials. Today, she helps organizations navigate the rapidly evolving world of Agentforce, enterprise AI ecosystems, and multi-agent architectures.

In this conversation, we unpack how AI discussions with customers have evolved dramatically in just the last year—from model hype and experimental pilots to questions about governance, trust, sustainability, and how to scale AI across entire organizations.

Franny shares what separates companies that successfully operationalize AI from those stuck in the infamous “POC graveyard,” why data foundations and human adoption matter more than flashy demos, and where Agentforce truly fits into the broader enterprise AI landscape.

We also explore some fascinating emerging topics—from agent ecosystems and ambient intelligence to green AI, circular AI, and “successor agents” that preserve institutional knowledge even when employees leave a company.

If you’re wondering:

• Why so many AI initiatives fail after the first pilot
• How enterprises should actually structure their AI strategy
• Where Agentforce creates the most value
• And how companies can move fast with AI without breaking trust,

this episode is packed with insights you won’t want to miss.

If you want to learn more about the topic or get in touch with us, you can find us here:

Franny Hsiao

🔗 https://www.linkedin.com/in/frannyhsiao/

Steffi Kromer & InspireAI

🌐 www.inspireai.com

🔗 www.linkedin.com/in/steffi-kromer

Till shares his journey through the SaaS and enterprise software landscape, leading up to his current role overseeing Slack sales and strategy in DACH. We dive into how generative AI is shifting the way companies view productivity tools, and how Slack, in combination with AgentForce, is helping businesses drive efficiency, collaboration, and sales performance.

From real-life customer use cases like automating quote creation from meeting transcripts, to Salesforce’s own use of Slack and AgentForce as “customer zero,” this episode is packed with insights into where AI-powered productivity is headed. We also discuss leadership strategies for Slack adoption, the importance of async work and etiquette, and what’s next for Slack’s evolution within the Salesforce ecosystem.

Till also reveals his personal productivity hack, favorite Slack app, and why the neon fire emoji keeps showing up in his workflow.

If you want to learn more about the topic or get in touch with us, you can find us here:

Till Klotz

🔗 https://www.linkedin.com/in/tillklotz/

Steffi Kromer & InspireAI

🌐 www.inspireai.com

🔗 www.linkedin.com/in/steffi-kromer

Jorge shares how his passion for problem-solving led him to Salesforce, and how he transitioned into working hands-on with AgentForce. From customizing intelligent agents to handling real-world customer workflows and integrations, Jorge gives us a developer’s perspective on implementing AgentForce for maximum impact. We explore technical best practices, the role of clean data, how AI tools streamline development, and what’s next for AgentForce.

He also shares his favorite tools, his top study tip for the AgentForce certification, and advice for new developers starting their journey in the Salesforce ecosystem.

If you want to learn more about the topic or get in touch with us, you can find us here:

Jorge Valdés
🔗https://www.linkedin.com/in/jorgevaldespuig/

Steffi Kromer & InspireAI
🌐 www.inspireai.com
🔗 www.linkedin.com/in/steffi-kromer

Yaroslav shares what he’s learned from working with lots of customers: the myths businesses need to let go of, the mindset shift required for AI adoption, and the one workshop exercise that helps companies find the right use cases. He also touches on how to deal with imperfect data and what role the CFO might play in driving your AI roadmap.

💡 Whether you’re just getting started or refining your approach — this one’s packed with strategic gold.

If you want to learn more about the topic or get in touch with us, you can find us here:

Yaroslav Gruzdev
🔗https://www.linkedin.com/in/yaroslav-gruzdev-a0ab5111a/

Steffi Kromer & InspireAI
🌐 www.inspireai.com
🔗 www.linkedin.com/in/steffi-kromer 

Lynette shares her journey from Salesforce admin to AI-driven consultant, the key challenges of implementing AgentForce, and how businesses can leverage AI-powered agents to enhance efficiency, automate tasks, and improve customer experience. We explore real-world implementations, best practices, and what the future holds for AI in the Salesforce ecosystem.

If you want to learn more about the topic or get in touch with us, you can find us here:

Lynette Visser
https://www.linkedin.com/in/lynette-visser/

Steffi Kromer & InspireAI
www.inspireai.com
https://www.linkedin.com/in/steffi-kromer/

If you want to learn more about the topic or get in touch with us, you can find us here:

Prof. Joe O'Mahoney
https://joeomahoney.com/
https://www.linkedin.com/in/joeomahoney/

Steffi Kromer & InspireAI
www.inspireai.com
https://www.linkedin.com/in/steffi-kromer/