Beyond the Call - An i24 Podcast Thu, 12 Mar 2026 07:01:30 -0400 https://beyondthecall.buzzsprout.com en-us © 2026 Beyond the Call - An i24 Podcast yes cd0eb977-24a7-58e7-a8a4-4aae6d91b901 i24 Call Management episodic false Beyond the Call is a Canadian-owned monthly podcast which aims to engage with current and potential clients while providing valuable insights into the call management industry. With a focus on actionable business advice, client success stories, and industry trends, this podcast will serve as a dynamic platform for growth, connection, and innovation. 

]]> Buzzsprout (https://www.buzzsprout.com) i24 Call Management https://storage.buzzsprout.com/4n7btxinyys68n41zqnvgixglexn?.jpg Beyond the Call - An i24 Podcast The Psychology of First Impressions The Psychology of First Impressions i24’s hosts, Nancy Breitman and Gary Blair, sat down with our Operations Manager, Mia Michaud, and Psychologist Nate Fuks to explore the psychology of first impressions.

Dr. Nate Fuks, who earned his PhD in Counselling Psychology from McGill University in 2014 and has been licensed as an OPQ psychologist since that time, brings extensive experience from his private practice, consulting experience, and a significant academic background to his work at Empirical Wisdom Psychology and Consulting.

]]> i24’s hosts, Nancy Breitman and Gary Blair, sat down with our Operations Manager, Mia Michaud, and Psychologist Nate Fuks to explore the psychology of first impressions.

Dr. Nate Fuks, who earned his PhD in Counselling Psychology from McGill University in 2014 and has been licensed as an OPQ psychologist since that time, brings extensive experience from his private practice, consulting experience, and a significant academic background to his work at Empirical Wisdom Psychology and Consulting.

]]> i24 Call Management Buzzsprout-18100912 Wed, 29 Oct 2025 16:00:00 -0400 2953 1 4 full false AI: Friend, Foe, or Future Teammate? AI: Friend, Foe, or Future Teammate? 🤖 AI: Friend, Foe, or Future Teammate?
In our latest podcast episode, we dive into the world of Artificial Intelligence—what it means for customer service, how it’s reshaping communication, and why the human touch still matters more than ever.

]]> 🤖 AI: Friend, Foe, or Future Teammate?
In our latest podcast episode, we dive into the world of Artificial Intelligence—what it means for customer service, how it’s reshaping communication, and why the human touch still matters more than ever.

]]> i24 Call Management Buzzsprout-17484244 Wed, 16 Jul 2025 10:00:00 -0400 3011 1 3 full false Ageism in the Workplace Ageism in the Workplace In this episode, we dive into the topic of Ageism! How do different generations impact our work culture? What strengths and challenges do they all bring to the table? We're exploring it all—how age shapes collaboration, innovation, and the overall workplace environment, that’s created by the wonderful mashup of age-related diversity! 

]]> In this episode, we dive into the topic of Ageism! How do different generations impact our work culture? What strengths and challenges do they all bring to the table? We're exploring it all—how age shapes collaboration, innovation, and the overall workplace environment, that’s created by the wonderful mashup of age-related diversity! 

]]> i24 Call Management Buzzsprout-17209696 Thu, 22 May 2025 11:00:00 -0400 3011 1 2 full false Meet Gary - The Vision Behind i24 Meet Gary - The Vision Behind i24 In our very first episode, we’ll introduce you to Gary Blair, President & Chief Engagement Officer at i24 Call Management. We’ll take a deep dive into Gary’s professional journey, his leadership style, and the values that drive his vision for our company. You'll hear firsthand, about the origins of i24, from our humble beginnings to our rise as an industry leader. 

]]> In our very first episode, we’ll introduce you to Gary Blair, President & Chief Engagement Officer at i24 Call Management. We’ll take a deep dive into Gary’s professional journey, his leadership style, and the values that drive his vision for our company. You'll hear firsthand, about the origins of i24, from our humble beginnings to our rise as an industry leader. 

]]> Buzzsprout-16670402 Thu, 20 Mar 2025 15:00:00 -0400 1674 1 1 full false