Most practices do not fail from big, obvious issues. They drift through small, unnoticed problems that compound over time. Spot checks are the mechanism that stops that drift.

In this episode, Zac and Ami break down how to implement structured, meaningful spot checks that uncover issues early and drive accountability across your team.

We cover:
• What effective spot checks actually look like in a real practice
• How to audit Medicare registrations, billing patterns, and appointments
• Identifying revenue leakage through small operational gaps
• Reviewing cleanliness, patient experience, and front desk performance
• Building simple routines that can be repeated consistently
• Turning spot checks into a proactive management tool, not a reactive fix

We also speak honestly about:
• Why most spot checks are superficial and miss real problems
• The risk of ignoring overdue accounts, billing errors, and compliance gaps
• How lack of oversight leads to cultural and performance decline
• The difference between micromanagement and structured accountability
• Why consistency in checks matters more than intensity

This is a practical, operational episode focused on giving you clear actions you can implement immediately. Spot checks are not about control. They are about visibility, consistency, and protecting the long-term performance of your business.

If you are not actively reviewing your systems, you are relying on luck. That is not a strategy.

Listen now and put structure around one of the simplest ways to improve performance, reduce risk, and protect revenue.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

This episode takes a different approach.

Zac and Ami run through a rapid-fire round of true or false questions, unpacking some of the most common assumptions in general practice and challenging what actually holds up in the real world.

Each question opens up a deeper conversation around performance, efficiency, and where practices are quietly losing money.

We cover:
• Whether busy clinics are actually profitable
• If more patients really equals better performance
• The role of nurses in driving revenue and efficiency
• How much impact systems and software really have on outcomes
• Why practice managers can make or break performance
• Where hidden opportunities sit within your current operations

We also speak honestly about:
• The gap between perception and reality in most practices
• Why activity often gets mistaken for productivity
• The operational inefficiencies that go unnoticed day-to-day
• How culture influences performance more than most realise
• The risks of running without clear structure and accountability

This format is fast, direct, and practical. No overcomplication, just clear insights tied to real operational challenges.

If you want a sharper lens on what is actually working in your practice, and what is not, this episode will give you exactly that.

Listen now and pressure test your own assumptions against what actually drives results.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Hiring friends or family sounds simple. In reality, it is one of the quickest ways to damage culture, create tension, and lose control of standards if handled poorly.

In this episode, Ami and Zac break down how to approach these situations with structure, clarity, and discipline so you protect both the relationship and the business.

We cover:
• When hiring friends or family actually makes sense, and when it does not
• Setting clear boundaries from day one to avoid blurred roles
• How to create proper job descriptions, KPIs, and accountability early
• Avoiding favouritism and maintaining fairness across the team
• Managing performance issues without damaging personal relationships
• Why documentation and structure matter more in these scenarios

We also speak honestly about:
• The emotional bias that leads to poor hiring decisions
• How delays in addressing issues make things worse
• The risk to team culture when standards are not applied consistently
• Handling resignations or fallout when things do not work out
• Why professionalism must override personal relationships

This is a practical discussion for business owners and managers who want to avoid the common mistakes that come with hiring people they know. Done right, these hires can work. Done poorly, they create long-term damage.

If you are considering bringing a friend or family member into your business, or already have, this episode gives you a clear framework to manage it properly.

Listen now and take control of one of the most misunderstood areas of leadership.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Flu season is one of the highest-volume, highest-demand periods in general practice. Most clinics underestimate the level of planning and structure required to run it properly.

In this episode of the Practice Partners Podcast, Ami and Zac walk through the full flu clinic setup and delivery process, from early planning through to execution and follow-up.

We cover:
• How to plan flu clinics in advance to avoid stock issues and workflow bottlenecks
• Structuring appointment books to maximise throughput without compromising care
• Setting up efficient patient flow across admin, nursing, and clinical teams
• Vaccine ordering, storage, and cold chain management fundamentals
• Using data to track uptake, identify gaps, and drive recalls
• Managing high-volume days without overwhelming your team
• Aligning flu clinics with broader preventative health strategies

We also speak honestly about:
• Clinics running out of stock due to poor forecasting
• Underutilised nurse capacity during flu season
• Missed revenue and patient engagement opportunities
• Lack of clear ownership across the team
• Compliance gaps that create clinical and business risk

If you are a practice owner, manager, nurse, or GP preparing for flu season, this episode provides a clear, practical framework to set your clinics up properly.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Recurring problems are one of the biggest frustrations in healthcare practices.

In this episode of the Practice Partners Podcast, Ami and Zac unpack why the same operational issues keep resurfacing in clinics and what practice owners and managers can actually do to stop the cycle.

From staffing gaps and rostering chaos to communication breakdowns and unclear processes, many practice problems are not caused by people. They are caused by systems that were never clearly defined, implemented, or followed through.

We cover:

• Why the same operational issues keep reappearing in healthcare practices
 • The real root causes behind staffing, scheduling, and workflow breakdowns
 • Why unclear processes create stress, confusion, and inconsistency for teams
 • The role of SOPs and systems in preventing recurring operational problems
 • Why follow-through is one of the most underrated leadership skills in healthcare
 • Building trust with teams through clarity, consistency, and accountability
 • How hands-on leadership helps identify issues before they become bigger problems

We also speak honestly about:

• The daily “spot fires” that practice managers constantly deal with
 • Staff disengagement and the warning signs leaders often miss
 • Ethical dilemmas and complaint handling in real clinic environments
 • Why many practices fix symptoms instead of solving the underlying issue

If you are a practice owner, manager, or healthcare leader, this episode provides practical insight into identifying recurring issues and putting the right structures in place to prevent them.

Running a healthcare practice will always involve challenges.

But when systems are clear and leaders follow through, problems stop repeating themselves.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Nurses are one of the most underleveraged assets in general practice.

In this episode of the Practice Partners Podcast, Ami and Zac unpack what optimal nurse utilisation actually looks like in the real world and why it directly impacts patient care, workflow efficiency, and profitability.

We cover:

 • What the ideal GP to nurse ratio looks like and why it varies by practice size and service mix
 • How to structure nurse appointment books for flow, not chaos
 • The difference between busy nurses and productive nurses
 • Reducing care plan time using IT tools, templates, and process design
 • Balancing clinical tasks versus administrative creep
 • How confidence, training, and scope clarity change everything
 • Building proactive and opportunistic care into everyday consults

We also speak honestly about:

 • Underutilised nurses and the silent cost to your practice
 • Doctor hesitation and its downstream effect on workflow
 • Bringing nurses into clinical meetings and decision making
 • Structuring handovers to maximise appointment time

If you are a practice owner, manager, GP, or nurse wanting to tighten operations and improve patient outcomes, this episode gives you practical, implementable insights.

Optimising your nursing team is not about adding more people.
It is about using the people you have, properly.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Facility fees are one of the most misunderstood and debated topics in general practice. In this episode of the Practice Partners Podcast, Ami Assigal and Zac Pandur unpack the legal, operational, and psychological realities behind charging facility fees, and why understanding them is critical for sustainable practice management.

We unpack:

• What facility fees actually are and when they can be charged alongside Medicare rebates
• How treatment room budgeting influences fee decisions
• The psychology behind charging patients and why staff confidence matters
• The compliance considerations every practice must understand
• How clear patient communication protects trust and reputation

We also talk honestly about:

• Why some teams hesitate to charge and how that impacts financial health
• The risks of inconsistent messaging across reception, nurses, and doctors
• The importance of structured billing processes to prevent revenue leakage
• Educating staff so fees are explained with clarity and confidence
• Adapting fee models to suit your practice environment and patient base

This episode is for practice owners, managers, and healthcare leaders who want to strengthen their billing systems, improve communication, and build financially sustainable clinics.

Facility fees are not just about revenue.
When implemented correctly, they support quality care, operational stability, and long term viability.

References: Medicare Explanatory Note GN 7.17

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of the Practice Partners podcast, Zac and Ami are joined by James Gillespie, CEO & Founder of Cleanbill.  

We discuss the evolution of healthcare data tracking and the significance of transparency in the industry. We explore the origins of Cleanbill, the importance of data in understanding bulk billing practices, and the future of healthcare analytics.

The conversation highlights the role of Cleanbill in providing comprehensive data to both patients and clinics, emphasising the need for accurate information in making informed healthcare decisions.

• Cleanbill originated from a need for better healthcare data tracking.
• The importance of transparency in healthcare billing practices is crucial.
• Bulk billing rates are not always indicative of patient access.
• Data collection methodologies have evolved significantly over the years.
• The Cleanbill portal allows clinics to update their information easily.
• Patients benefit from having access to comprehensive healthcare data.

Useful Links:

1. Cleanbill Portal - https://cleanbill.com.au
2. Cleanbill Clinic Portal - https://cleanbill.com.au/clinic-portal/login  

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Leadership avoidance is rarely loud.
It is quiet. Subtle. And often disguised as being “too busy”, “too nice”, or “waiting for the right time”.

In this episode of the Practice Partners Podcast, Ami and Zac unpack the uncomfortable but common reality of leadership avoidance in general practice.

We explore:

• What leadership avoidance actually looks like in day-to-day clinic operations
• Why even experienced practice owners and leaders fall into avoidance patterns
• How avoiding difficult conversations, decisions, and accountability quietly stalls growth
• How leadership avoidance impacts team culture, performance, and retention

Along the way, we draw on real-world scenarios from inside clinics and, yes, have a bit of a rant about how leadership avoidance ultimately costs practices time, money, and peace of mind.

If you are a Practice Owner, Practice Manager, GP Lead, or Senior Team Member who knows something is being avoided but has not quite named it yet, this episode will hit close to home.

Leadership does not get easier when it is delayed.
It just gets more expensive.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Leadership is not a title.
It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.

In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role.

We unpack:

• What the Admin Leader role actually looks like day to day
• The balance between front desk leadership and operational accountability
• How admin leaders influence flow, culture, and patient experience
• The difference between being busy at reception and leading a team
• Common challenges admin leaders face and how to manage them effectively

We also talk honestly about:

• Stepping up into leadership from within the admin team
• Setting expectations without losing approachability
• Supporting the practice manager and clinical team
• Why strong admin leadership is critical to a well-run clinic

This episode is for receptionists considering their next step, admin leaders finding their feet, and practice owners who want to better understand the role that keeps everything moving.

Admin leadership is not glamorous.
But when done well, it changes everything.

Welcome to the role, Josie.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Part 2 of our IT Overhaul series focuses on the future of the industry — not fear, not hype, just practical foresight.

We unpack:
 • Where healthcare IT is heading
 • What practices need to future-proof now
 • How leaders should be thinking about security, systems, and scale
 • Why proactive planning beats reactive fixes every time

If you want guidance beyond the episode, Jeff and the team at Your IT Desk are more than happy to jump on a call and talk it through. Your IT Desk - Your Workspace, Securely Managed
 

🎙 Listen Now.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens.

In Part 1 of our IT Overhaul series, we unpack:
 • IT compliance in general practice
 • Disaster recovery & business continuity
 • On-site vs off-site servers
 • Server ownership & infrastructure decisions
 • Why “set and forget” IT is a myth

If you’re a practice owner or PM, this is essential listening.

Stay tuned for episode 68, part two of the IT overhaul for more information. 

Jeff and his team are happy to take a call or chat with you for advice and insight: Your IT Desk - Your Workspace, Securely Managed

🎧 Available now.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses.

In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year.

We unpack:

• Why Quality Improvement must move from “tick-box” to meaningful change
• Using QI data to drive real practice improvements, not just accreditation compliance
• The role of structured staff appraisals in retention, accountability, and growth
• Financial forecasting and how small operational and financial changes compound into major business outcomes

This is not about doing more.
It is about doing the right things, consistently.

If you are a Practice Manager, Owner, GP, Nurse Lead, or Operations Leader, this episode is your reminder that improvement does not start with software, funding, or policy changes. It starts with leadership decisions.

Welcome to 2026.
Let’s run practices with purpose.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP.

Clinics are delivering the service. Nurses are doing the work. The patients benefit.
And yet… the rejections keep rolling in.

And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution.

So what should happen?

We dive into:
• Why 965 and 967 rejections occur (and why they’re so costly)
• The operational and financial impact on clinics
• Why leaders and PM's must come prepared with a plan - not panic
• The importance of forethought, strategy, and understanding business risk
• How to proactively navigate Medicare changes instead of reacting to them
• A mindset shift: If we’ve delivered a service, we deserve to seek payment for that service.

This episode is a call-out and a call-up; If you’re a PM, owner, nurse lead, or operational leader - it’s time to stop being blindsided and start thinking like a business.

P.s. we apologise in advance about the rant. We hope that this episode help's push you in the right direction to avoid rejections at all costs!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego.

Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels but no one says out loud.

We unpack:
 • Why ego shows up in owners and leaders (even the well-intentioned ones)
 • How ego damages team culture, communication, and psychological safety
 • Real examples from the field (yes… we’ve all been there)
 • Practical tools to lead with clarity, humility, and self-awareness
 • How to build a culture where leadership isn’t about power — it’s about people

If you’re ready to lead stronger, communicate better, and build a team that actually wants to follow you, this episode is your reset.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses.

In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics commonly fall short, and what leaders should be prioritising to strengthen IT compliance and cyber resilience.

This episode covers:

• Additional Essential Eight controls explained in plain English
• Practical IT and cyber risks facing general practice
• Why IT governance is a leadership responsibility — not just an IT issue
• Password Management - LastPass (#1 Password Manager & Vault App with Single-Sign On & MFA Solutions - LastPass)

A valuable listen for practice owners, managers, and operational leaders who want to better understand cyber risk, compliance, and how to protect their practice in an increasingly digital healthcare environment.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice.

With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient trust.

Ami and Jeff discuss:

• Why IT governance can’t be “set and forget” in general practice
• Common cyber and IT blind spots in healthcare businesses
• Practical considerations for practice owners and managers

As promised, further information about Cyber Security and Insurance can be found at https://www.dataprivacyinsurance.com.au/our-team/ 

Ami and the Practice Partners team recommend the expertise of Meena Wahi, Digital Insurance Specialist at Cyber Data Risk Managers (Data Privacy Insurance Australia), who works with healthcare practices to understand cyber exposure, data privacy risk, and insurance-based protection.

A must-listen for practice owners and managers looking to strengthen their IT and cyber foundations.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Delegation is supposed to create capacity… but sometimes it does the exact opposite.

In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it.

We explore:
 • The difference between true delegation and task 'dump trucking'
 • Why busy leaders fall into the dump-truck trap
 • How overload shows up in team behaviour, performance, and morale
 • Practical strategies to delegate with clarity, accountability, and intention
 • How to protect your practice from silent burnout and workflow bottlenecks

If you’ve ever said “Can someone just take this?”… this episode will hit home.

Tune in, reset your delegation habits, and help your team thrive. 

Song credits to Parry Gripp (Dump Truck)

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

💬 A little recognition goes a long way! 

For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts can either decrease or boost morale, motivation, and workplace culture. 

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice.

In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff culture, retention, and patient care.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners.

They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism.

A must-listen for anyone looking to strengthen relationships and teamwork within their practice.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

👩‍⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic.

From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new doctors (and your team) up for success.

For more information on GP Recruitment, see Episodes #50 & #51 for the Guest Episodes Part 1 & 2 with Darren Compton from DXC Medical Recruitment

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀

In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement.

If you’re looking to elevate your practice operations, this two-part series is a must-listen!

Cubiko Website: https://www.cubiko.com.au/

Cubiko LinkedIn: https://www.linkedin.com/company/cubiko/

Chris Smeed LinkedIn: https://www.linkedin.com/in/chrissmeed/

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊

From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general practice.

Tune in to Part 1 of this two-part series!

Cubiko Website: https://www.cubiko.com.au/

Cubiko Dashboard Templates: https://kb.cubiko.com.au/en/my-dashboards-templates

Cubiko LinkedIn: https://www.linkedin.com/company/cubiko/

Chris Smeed LinkedIn: https://www.linkedin.com/in/chrissmeed/

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand.

In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how to adapt quickly without losing momentum. They unpack the key updates affecting Mental Health service delivery, Telehealth, and Allied Health referrals, while also sharing practical strategies for training your team, updating software, and communicating changes with providers.

If you want to stay compliant and capitalise on new opportunities within the MBS, this episode is a must-listen.

We look forward to recording on this same topic once the changes are implemented, if you have any queries or concerns, we look forward to hearing them.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year.

From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your clinic up for success in the new year.

It’s the perfect time to reflect, reset, and get organised — so you can start the new year ahead of the game!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

✨ It’s the little things that make the biggest difference.

In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration.

Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

📞Your reception team is the “front cover” of your clinic — the first impression every patient sees!

In Episode 52 of the Practice Partners Podcast, we dive into why your front desk team plays such a vital role in shaping patient experience and practice success. 

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment.

In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights.

This episode is packed with practical takeaways you won’t want to miss!

Darren Compton: https://www.linkedin.com/in/darrencompton/

Admin+: https://www.dxcmedical.com.au/adminplus/

RVTS Blog: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/

FSP: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/ 

Post A Vacancy/Book in a consultation with your local DXC Office: https://www.dxcmedical.com.au/clients/post-a-vacancy/

Part 1 - Spotify: https://open.spotify.com/episode/0s7xXbGyJgNuVkWnZ1sB3n?si=PwPFnNyOSbCdhzBvCRj9uQ

Part 1 - Apple Podcasts: https://podcasts.apple.com/au/podcast/practice-partners-podcast/id1788757954

Part 1 - BuzzSprout: https://www.buzzsprout.com/2438977/episodes/17870523

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment.

In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series.

We walked away with so many valuable takeaways — and we know you will too!

Darren Compton: https://www.linkedin.com/in/darrencompton/

Admin+: https://www.dxcmedical.com.au/adminplus/

RVTS Blog: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/

FSP: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/ 

Post A Vacancy/Book in a consultation with your local DXC Office: https://www.dxcmedical.com.au/clients/post-a-vacancy/

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too. 

In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress.

Tune in and learn how small improvements in stock management can make a big impact on your clinic’s success.

See the following link to our website below, where you can access the free resource "Stock Management Spreadsheet".

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

💡 Did you know how you end your meeting can make or break its impact?

 In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices.

🎧 Tune in now and start ending your meetings with purpose!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down? 

🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

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Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business. 

🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health. 

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

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🦴Your team is the backbone of your practice. When performance slips, patient care does too... 

Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care.

🎧Tune in as we unpack the link between staff underperformance, practice management and patient outcomes 

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode, we explore practical strategies for increasing your clinic’s fees!

😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health. 

🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care. 

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. 

We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!

For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. 

We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!

For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.

💬 Because every complaint is a chance to improve.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Is your appointment book constantly full, yet patients are still struggling to get in? 

In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!

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In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. 

✅Pros and cons of in-house vs. outsourced reception models

✅Cost analysis and return on investment

✅Staff training, consistency, and accountability

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️

In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.

 ✅ What a good practice dashboard looks like
 ✅ The most important daily data points across finance, operations, and performance
 ✅ How to use trackers, reports, and KPIs to guide your decisions
 ✅ Signs of a dashboard that’s too cluttered (or too vague)
 ✅ How to build visibility without overwhelming your team

Your dashboard should give you clarity, direction, and control—not confusion.

🎧 Listen now and get your numbers working for you.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

If you're not looking ahead, you're possibly falling behind. 📊🔮

In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic.

 ✅ Why knowing your numbers is critical for decision-making
 ✅ How documenting a financial forecast increases visibility and control
 ✅ Tools and templates available at www.practicepartners.com.au
 ✅ How our team can support your practice in building a custom forecast model
 ✅ Common financial blind spots—and how forecasting helps avoid them

Whether you're trying to prepare for growth, manage cash flow, or simply stay afloat — this episode gives you the clarity and strategy to plan with confidence.

Download the Financial Forecast template here: Webforms

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Stepping into leadership is hard — especially when you’re leading your mates.

In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including:
 ✅ Setting healthy boundaries without losing respect
 ✅ How to communicate with fairness and authority
 ✅ Dealing with pushback, tension, and “you’ve changed” energy
 ✅ Building a leadership identity that’s strong, respected, and authentic

You don’t have to be the bad guy — you just have to be the leader.

🎧 Listen now and lead with confidence.

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Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Accreditation: We all dread it — but are you actually ready for it? 

In this episode of the Practice Partners Podcast, we dive into:
 ✅ How to prepare your clinic for accreditation
 ✅ The habits that help you maintain standards year-round
 ✅ Common pitfalls and how to avoid last-minute panic
 ✅ A look at the proposed changes coming down the pipeline

If your plan is to “get everything done the month before”— this one’s for you.

Tune in now to take the stress out of accreditation!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

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Chronic Care, Changed – What the new framework may mean for your practice

The way we manage chronic conditions is evolving—and your workflows need to keep up.

In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including:
 ✅ Key changes to chronic condition management plans
 ✅ The push for simplified processes and what that looks like in practice
 ✅ Concerns around collaboration and continuity of care
 ✅ The role of new IT systems and updated documentation tools
 ✅ Why concise, efficient workflows are now more important than ever with decreased funding

If your care planning still feels clunky or outdated, this episode will help you streamline, adapt, and deliver real value under the new model.

Stay tuned for future episodes with nurse guests to discuss care planning workflows ~ any questions, please let us know!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼

In this fun but serious episode of the Practice Partners Podcast, we unpack:
 ✅ Why "balance" might be the wrong word entirely
 ✅ How to manage boundaries, burnout, and brain space
 ✅ Strategies to stay grounded, focused, and recharged
 ✅ The realities of leadership, after-hours emails, and never-ending group chats

It’s not about switching off — it’s about switching gears.

Listen now for real talk (and a few laughs) about keeping it together.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋

In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:
 ✅ Why reception-to-doctor ratios don't work in isolation
 ✅ The importance of workflow, patient flow, and task complexity
 ✅ How automation and IT integration can reduce admin overload
 ✅ Tips for creating a lean, efficient front desk team that still delivers top-tier service
 ✅ When “overstaffed” is actually just under-structured

It’s not about more hands — it’s about smarter systems.

🎧 Listen now and rethink your reception roster! Get in touch with the team if you think we can assist with any workflows at reception. 

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉

In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including:
 ✅ How to know your numbers and what they actually mean
 ✅ Smart strategies to cut costs without impacting care
 ✅ Why every dollar spent should have purpose and return
 ✅ How to shift the mindset from “what’s nice” to “what’s necessary”
 ✅ Red flags in overspending and how to correct them early

Feel free to call on the team at Practice Partners if you need some guidance on a cost-effective approach to practice management. It is never too late!

Before your next splurge on that “essential” new gadget — tune in and get practical about your practice’s financial future.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼

In this episode of the Practice Partners Podcast, we break down:
 ✅ What “assigning benefits” actually means and why it matters
 ✅ Legal obligations for practices and practitioners
 ✅ How to properly collect patient consent (DB4 forms and digital alternatives)
 ✅ Managing the process day-to-day across your reception and clinical teams
 ✅ Using tools like Tyro Easyclaim to streamline compliance and payments

We also unpack recent legislative changes aimed at reducing admin burden while keeping practices accountable.

📎 Helpful Links & Resources:
➡️ MBS Explanatory Note: Note GN.9.25 | Medicare Benefits Schedule
➡️ HotDoc Processes: Capturing patient consent for Bulk Billed Telehealth Items – HotDoc Support
➡️ Tyro EasyClaim: How does EFTPOS work with Medicare Easyclaim? | Tyro
➡️ Services Australia: Improving the assignment of benefit process | Australian Government Department of Health and Aged Care

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥

In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering:
 ✅ Ensuring your team owns treatment room processes and procedures
 ✅ Stock management: no more last-minute shortages or over-spending
 ✅ Opportunistic billings: capturing every eligible service
 ✅ Managing recalls, reminders, and results with precision
 ✅ How to create a culture where nurses lead, own, and deliver

When the nurses' station is smooth sailing, the whole practice runs better. Let's make accountability non-negotiable.

🎧 Tune in now to tighten up your treatment room operations!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking.

We cover:
 ✅ The red flags that never show up on a resume
 ✅ The brutally honest (and wildly inappropriate) questions we wish we could ask
 ✅ How to actually get to the truth — without breaking any HR laws

These questions are unfiltered. They're made for a laugh. And they should be avoided at all costs.

🎧 Listen now—before your next interview.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

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In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care.

We cover:

• Implications to the operation of a private billing practice.
• The upcoming expansion of bulk billing incentives to all Medicare-eligible patients starting 1 November 2025, as part of the $8 billion Bulk Billing Practice Incentive Program. 
• How these changes aim to reverse the decline in bulk billing rates and improve access to care.
• The potential financial implications for practices, including the additional 12.5% incentive payment for practices that bulk bill all eligible services. 
• Strategies for adapting your billing model to align with these reforms.

Whether you're currently private billing, considering a shift to mixed billing, or evaluating your practice's financial sustainability, this episode provides essential insights to help you navigate the evolving Medicare landscape.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Everyone wants to move up — but how do you actually earn a promotion? 
Hint: It’s not just about chasing dollars... 💡📈

In this episode of the Practice Partners Podcast, we break down:
 ✅ The sponge mentality — why absorbing knowledge sets you apart
 ✅ How to show eagerness for growth and dedication
 ✅ The difference between adding value vs expecting a raise and how that may be received!
 ✅ Why opportunity follows those who invest in themselves

If you’re serious about career growth, this is the mindset shift you need.

🎧 Tune in now and start leveling up!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Struggling to recruit and retain GPs? You’re not alone. 

With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values.

In this episode of the Practice Partners Podcast, we break down:
 ✅ The biggest challenges in GP recruitment today - more to come on that topic soon!
 ✅ What GPs are actually looking for in a practice? And what is the practice actually looking for in a GP?
 ✅ How to attract and retain top talent without breaking the bank, and what investments are worthwhile when talking GP recruitment?
 ✅ Are there any alarm bells that start ringing, and what to do when they start?

If GP recruitment feels like an uphill battle, this episode will give you the strategies, tips, and tricks to get ahead.

Further episodes to come regarding using agencies vs recruiting privately.. Exciting topics to break down.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics.

In this episode of the Practice Partners Podcast, we share our simple but powerful approach to:
 ✅ Calming the chaos in a dynamic practice environment
 ✅ Stripping things back to what truly matters at the time
 ✅ Creating clarity and focus in daily operations
 ✅ Avoiding burnout by removing unnecessary complexity

If things feel out of control, this episode is your reset button. Set a new standard!

🎧 Listen now and bring back balance!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

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We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷‍♂️

In this episode of the Practice Partners Podcast, we tackle:
 ✅ Turning big ideas into clear, actionable steps
 ✅ Avoiding overwhelm and execution paralysis
 ✅ Filtering the noise — what’s actually worth implementing?
 ✅ Creating a plan that gets buy-in from your team

Great ideas are useless without execution. Let’s break the barriers and start making real change.

🎧 Tune in now!

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Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice?

In this episode of the Practice Partners Podcast, we break down:
 ✅ The latest proposed Medicare changes and what they really mean
 ✅ Bulk billing data and national averages – where does your practice stand?
 ✅ The challenges of GP attraction & retention in today’s landscape
 ✅ Rising operational costs and how practices can adapt and stay sustainable

With possibly big shifts ahead, now’s the time to understand what’s coming and how to prepare for the Medicare shake-up and what it means for your practice.

🎧 Tune in now for the full breakdown!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

🚀 We Hit 1000 Downloads! 

Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources page and submit your entry. 

In 100 words or less, tell us why we should choose your practice—bonus points for a funny story! 

Don’t miss out! Enter now at Practice Partners Resources and tune in to hear the winner announced. 

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥

In this episode of the Practice Partners Podcast, we cover:
 ✅ Steps to implement a mixed billing model without losing patients
 ✅ What to expect from patients and how to communicate the shift
 ✅ Common challenges and how to navigate them smoothly
 ✅ Insights from the CleanBill Blue Report for Healthcare Services

If you’re considering mixed billing, this episode is packed with practical advice to help you make the transition with confidence.

You can view the CleanBill Blue Report here: Cleanbill 2025 Blue Report - Cleanbill

🎧 Listen now and future-proof your practice!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨

In this episode of the Practice Partners Podcast, we break down:
 ✅ The essential steps in a smooth doctor orientation
 ✅ How to create a structured onboarding process that works
 ✅ Setting clear expectations and integrating new doctors into the team
 ✅ Avoiding common pitfalls that lead to confusion, frustration, or slow starts

A strong orientation process means better retention, happier doctors, and a more efficient practice overall.

🎧 Tune in now and perfect your onboarding game!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉

In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and better patient outcomes.

 ✅ Defining clear roles and responsibilities for nurses
 ✅ Balancing clinical work, admin tasks, and patient care
 ✅ How to streamline workflows and reduce bottlenecks
 ✅ Ensuring nurses feel supported, valued, and productive

A well-structured nursing team = a smoother-running practice. 

Tune in now to learn how to get it right! 🎧

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Test results – they’re a core part of healthcare, but how should they be managed? 📊

In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice! 

 ✅ How doctors handle incoming results and prioritise follow-ups
 ✅ What patients expect and how to manage their concerns
 ✅ The best systems for efficient, safe, and compliant result management
 ✅ Avoiding common pitfalls that lead to delays or miscommunication

Whether you're a GP, practice manager, or admin staff, this episode is packed with insights on streamlining your results process and keeping both doctors and patients on the same page.

🎧 Listen now and master the results workflow!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰

In this episode of the Practice Partners Podcast, we break down:
 ✅ How to efficiently manage third-party accounts
 ✅ Navigating insurance companies & report requests
 ✅ Best practices for invoicing & ensuring timely payments
 ✅ Avoiding common pitfalls that slow down cash flow

If dealing with external payers is holding up your practice, this episode is packed with practical tips to help you stay in control.

Whilst Zac may find this boring, we are more than happy to provide further assistance to help your practice get on track with third party accounts - contact us anytime!

🎧 Listen now and take charge of your accounts.

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

We’ve all heard it before — “Receptionists are the busiest people in the clinic!”

But is that really true? (Spoiler: Maybe not. 😉)

In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ‘busy’ and how it can create panic, stress, and a loss of control in the workplace.

• The ‘busy’ myth – is it fact or fiction?
• How labeling yourself as ‘busy’ affects mindset and productivity
• The power of language in shaping workplace culture and efficiency
• Practical strategies to replace ‘busy’ with focus and control

If you’re always feeling ‘busy,’ this episode is for you. Let’s reframe the conversation and take back control.

🎧 Tune in now!

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Welcome to episode 13!

In a crowded healthcare industry, why should patients choose your practice? 🤔

In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your "Why Choose Us" factor.

✅ Identifying your competitive edge
✅ Standing out in a saturated market
✅ Building a brand that attracts and retains patients

If you’re not clear on what makes your practice special, your patients won’t be either. Tune in now and define your difference!

If you need any guidance or support identifying your point of difference, we can help! Contact us below

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❓ “Do I really need to know everything about my practice if I have a manager?”

We get asked this all the time at Practice Partners, and the answer is YES! 🚀

In Episode 12, we dive into why owners must have a deep understanding of their business operations—even with a practice manager or operations team in place.

✅ Why knowledge equals contingency and growth

✅ The risks of being too hands-off

✅ How informed owners make better decisions

Don’t fall into the trap of thinking management means stepping back completely. Know your business, own your business.

🎧 Listen now

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We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

On this episode of the Practice Partners Podcast, we are discussing all things grants and funding! 

Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the difference. In this episode, Zac and Ami dive into the world of grants and financial incentives available for general practices. We break down the different types of funding, who may be eligible, and how to successfully apply. Plus, we share insider tips to maximise your clinic’s financial sustainability while staying compliant.

Whether you’re a practice owner, manager, or GP looking to boost your bottom line, this episode is packed with practical advice and real-world insights from our practice on the ground to help you navigate the complexities of healthcare funding.

Tune in now to unlock new financial opportunities for your clinic! 🎙️💰

Associated Links:
- Grant Connect: https://www.grants.gov.au/

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this milestone episode - out 10th episode of the Practice Partners Podcast, we tackle one of the most complex aspects of running a healthcare practice: the dynamic relationship between owners and managers. With their unique and differing perspectives, priorities, and leadership styles, disagreements are inevitable—but so is the opportunity for growth.

Join us as we explore our unique relationship as owner and manager, resolving conflicts, and turning differences into strengths. Whether you're an owner, a manager, or part of the team navigating these dynamics, this episode is packed with insights to help create a thriving and harmonious practice environment.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this lively episode of the Practice Partners Podcast, Zac flips the script and puts our Director, Ami Assigal, in the hot seat! 🔥

Get ready for a fun and insightful conversation covering:
✅ All things general practice and healthcare
✅ Ami’s take on leadership and building a thriving team
✅ Tips on personal development and staying ahead in the industry
✅ Plenty of laughs and behind-the-scenes stories

Whether you're here for practical advice or just a good chuckle, this episode is packed with value and inspiration.

🎧 Tune in now to get to know Ami like never before!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of the Practice Partners Podcast, we dive into the world of marketing and promotion for healthcare businesses.

Discover how to:

✅ Promote your practice while staying compliant with AHPRA and RACGP guidelines

✅ Use cost-effective marketing strategies that actually work

✅ Implement practical tips and tricks to boost your visibility and grow your patient base

Whether you’re new to marketing or looking to refine your approach, this episode is packed with actionable advice to help your practice stand out.

🎧 Listen now and start taking your marketing game to the next level!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of the Practice Partners Podcast, we’re diving into the essentials of quality improvement and how to make it manageable for your practice.

We cover:

✅ The importance of PDSA documents and how to use them effectively

✅ Building a clear improvement structure for sustainable growth

✅ Strategies for involving your team in the process

✅ How to tackle quality improvement in bite-sized, actionable pieces

Whether you’re looking to refine your systems or start from scratch, this episode is packed with practical insights to help your practice excel.

🎧 Listen now and take the first step toward better processes and outcomes!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode, we’re breaking down facility fees and how they can transform the management of stock and finances in your treatment room! From wound dressings to iron infusions, discover how to appropriately remunerate the practice for all the services you provide. We also provide a number of great tips, tricks, and resources throughout the episode – so listen closely.

Plus, we dive into stocktake processes and why it’s vital for nurses to take ownership of this space. Empower your team and streamline your operations!

👉 Tune in now and learn how to optimise your practice's efficiency and profitability. Let us know your thoughts!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of the Practice Partners Podcast, Ami and Zac tackle the crucial process of recruitment and share their tried-and-true methods for finding the right team members. From exploring cost-effective advertising platforms to understanding when to use agencies, they break down the recruitment process step by step.

They discuss the essential documents to review, the key components of strong applications, and tips for pre-interview screening. Learn how to craft a compelling job advert by clearly defining roles and responsibilities, navigate the legalities of recruitment, and handle challenging situations like negative reference checks with professionalism.

Whether you’re recruiting your next superstar or building your team from scratch, this episode is packed with insights to streamline and strengthen your hiring process. Tune in to take your recruitment strategy to the next level! 🎧

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of the Practice Partners Podcast, Ami and Zac dive into the transformative power of comprehensive care and its ability to deliver better health outcomes for patients. They explore KPIs, resources, and strategies to guide doctors and practitioners in shifting from reactive to proactive healthcare services.

Learn how to educate patients about their eligibility for care plans, create awareness around proactive healthcare, and foster collaboration within the team. Ami and Zac share practical tips on building workflows that bring nurses and doctors together seamlessly, emphasising the importance of record-keeping, data cleansing, and efficient communication.

Whether it’s streamlining processes or using proactive care as a point of difference for your practice, this episode offers actionable insights to elevate your healthcare delivery. Tune in and discover how to make comprehensive care work for your team and patients! 🎧

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of the Practice Partners Podcast, Ami and Zac tackle the often-dreaded but crucial topic of Human Resources. From contracts to awards, documentation, and staff leave, they break down the essentials of HR in a way that’s clear, practical, and easy to understand.

Learn how to navigate the complexities of HR, including laws and regulations, managing leave entitlements, and ensuring everyone is on the same page with agreements and contracts. Plus, they share tips and tricks for handling performance management conversations and managing conflict with confidence.

If HR feels like a hurdle, this episode will help you turn it into a stepping stone. Tune in for insights and strategies to make HR work for you! 🎧

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In this episode of the Practice Partners Podcast, Ami and Zac shine a spotlight on the induction process. From crafting effective checklists and resources to keeping inductions smooth and streamlined, they share practical tips and tricks for setting new team members up for success.

Discover how to document processes for future reference, avoid clunky or purely verbal methods, and create a seamless induction experience that works for both staff and management. Tune in to learn how to make your induction process a blockbuster hit! 🎬🎧

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

In the debut episode of the Practice Partners Podcast, Ami and Zac dive into the essential topic of leadership in the healthcare setting. They explore what it means to mentor staff, navigate the journey of becoming an effective leader, and foster high-performing teams.

Drawing on the Tuckman’s Model of group development (Forming, Storming, Norming, and Performing), they discuss how to build cohesive teams, tackle conflict with confidence, and lead with clarity and purpose. Along the way, Ami and Zac share personal experiences and lessons learned from their careers in general practice.

Whether you’re an experienced practice owner, a new manager, or someone aspiring to lead, this episode is packed with insights, practical tips, and relatable stories to inspire your leadership journey. Tune in for a fresh perspective on leadership in healthcare! 🎧

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Meet Ami and Zac, the dynamic duo behind the Practice Partners Podcast! Ami and Zac bring their unique perspectives, humour, and expertise to the world of healthcare business management.

In this trailer, get to know the  voices behind the mic as they share their journey of running Innovate Health, their insights as consultants with Practice Partners, and their passion for helping practice owners and managers navigate the challenges of healthcare operations.

Expect a mix of funny stories, practical tips, and candid conversations about what it really takes to manage and grow successful medical practices. Whether you’re a fellow practice owner, a curious manager, or just here for the laughs, this is your invitation to join the Practice Partners Podcast community.

Tune in and let Ami and Zac guide you through the wild, rewarding world of practice management! 🎧

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/