Radio Front Desk Mon, 15 Jun 2026 08:43:47 -0400 https://radiofrontdesk.buzzsprout.com en-ca © 2026 Radio Front Desk yes 1eb2143c-828c-553e-8abe-ad9c145e2a9b Jane.app episodic false Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.

Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between. 

Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

]]> Buzzsprout (https://www.buzzsprout.com) Jane.app https://storage.buzzsprout.com/xj8irgo0kfa4qlbrohm63ymx9b5k?.jpg Radio Front Desk Most replayed of 2025 Most replayed of 2025 Happy New Year and happy one year of Radio Front Desk!


We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it really takes to run a health and wellness business. And when we looked back, we realized there were way too many helpful episodes to keep to ourselves. So, we rounded up some of our favourite moments from these conversations and stitched them together for you.

In this “most replayed” episode, you’ll hear:


So if you missed any of these conversations, or if you just need a reminder that you’re not alone in this work, this episode is a great place to start.

Guest Bios


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

As we head into 2026, we’re looking forward to another year of building something great together. 

We’re starting with a quick way for patients to show you what’s bothering them before they arrive, and adding the body chart part to your intake forms. Plus, we’ve rebuilt our Fullscript integration to work more smoothly within Jane, and let you make the most of everything Fullscript has to offer. 

You can learn more about these and other product updates here. 


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the offi

]]> Happy New Year and happy one year of Radio Front Desk!


We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it really takes to run a health and wellness business. And when we looked back, we realized there were way too many helpful episodes to keep to ourselves. So, we rounded up some of our favourite moments from these conversations and stitched them together for you.

In this “most replayed” episode, you’ll hear:


So if you missed any of these conversations, or if you just need a reminder that you’re not alone in this work, this episode is a great place to start.

Guest Bios


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

As we head into 2026, we’re looking forward to another year of building something great together. 

We’re starting with a quick way for patients to show you what’s bothering them before they arrive, and adding the body chart part to your intake forms. Plus, we’ve rebuilt our Fullscript integration to work more smoothly within Jane, and let you make the most of everything Fullscript has to offer. 

You can learn more about these and other product updates here. 


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the offi

]]> Jane.app Buzzsprout-18585914 Wed, 28 Jan 2026 20:00:00 -0500 959 2 29 full false Can ChatGPT be a therapist? What AI means for the future of therapy Can ChatGPT be a therapist? What AI means for the future of therapy We know AI can give us answers in seconds. But can it really heal us? 

Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI?

We asked four therapists how they feel about their clients turning to AI for answers in an article from Front Desk Volume 6. And now, we’re turning it into a special narrative episode to dive even deeper into this topic. 

They explore why AI can sometimes feel safer than a human, how therapists are helping clients use it more intentionally, and what they’re hearing from colleagues and other practitioners across the field. It’s a fascinating look at an industry in transition, and what the future of care might hold.

What You’ll Learn

  • Why so many people are turning to AI for comfort, clarity, or “quick therapy”
  • The emotional risks and rewards of getting answers at the speed of a search bar
  • What therapists fear AI might replace (and what it absolutely can’t)
  • How clinicians are integrating AI thoughtfully, from note-taking to between-session support

Read this article in Front Desk Volume 6

Guest Bio


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

The therapists in this episode told us they don’t want AI to replace care, but they do see its potential to support the people who provide it.

That’s exactly what Jane’s AI Scribe does. By securely listening during your session and drafting your notes for you, AI Scribe takes care of the paperwork so you can focus fully on taking care of your patients. Designed it thoughtfully and helpfully, we built AI Scribe to support the work you do, not replace it. 

Learn more about AI Scribe


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> We know AI can give us answers in seconds. But can it really heal us? 

Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI?

We asked four therapists how they feel about their clients turning to AI for answers in an article from Front Desk Volume 6. And now, we’re turning it into a special narrative episode to dive even deeper into this topic. 

They explore why AI can sometimes feel safer than a human, how therapists are helping clients use it more intentionally, and what they’re hearing from colleagues and other practitioners across the field. It’s a fascinating look at an industry in transition, and what the future of care might hold.

What You’ll Learn

  • Why so many people are turning to AI for comfort, clarity, or “quick therapy”
  • The emotional risks and rewards of getting answers at the speed of a search bar
  • What therapists fear AI might replace (and what it absolutely can’t)
  • How clinicians are integrating AI thoughtfully, from note-taking to between-session support

Read this article in Front Desk Volume 6

Guest Bio


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

The therapists in this episode told us they don’t want AI to replace care, but they do see its potential to support the people who provide it.

That’s exactly what Jane’s AI Scribe does. By securely listening during your session and drafting your notes for you, AI Scribe takes care of the paperwork so you can focus fully on taking care of your patients. Designed it thoughtfully and helpfully, we built AI Scribe to support the work you do, not replace it. 

Learn more about AI Scribe


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-18367163 Tue, 16 Dec 2025 17:00:00 -0500 1483 2 full false Why year-end accounting feels so heavy for clinic owners (and how to turn it into a process you actually enjoy) Why year-end accounting feels so heavy for clinic owners (and how to turn it into a process you actually enjoy) What is it about tax season that makes us feel like we’re falling behind?

In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic.

Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence. 

This conversation is raw and open, and teaches you simple habits that make your numbers feel less intimidating and your decisions a little clearer.

🇺🇸 Quick note: Some details in this episode reference the U.S. tax structure, but many of the ideas apply broadly. 


What You’ll Learn:

  • Why “good enough” bookkeeping beats a perfect system you’ll never stick to
  • Simple first steps to separate business and personal finances
  • What counts as a deduction (and what most clinic owners miss)
  • How to build financial habits that make time off (and tax time) possible
  • When it’s time to call in a professional

Guest Bio


Andrew Riesen is a mission-driven entrepreneur, financial accountant, and CEO of Heard, the financial back-office for therapists in private practice. Prior to Heard, Andrew worked at PWC, where he worked as a financial accountant, helped build an internal software incubator, and co-founded an affordable sales tax solution for small to medium-sized businesses

When not supporting mental health professionals in private practice, Andrew can be found exploring the nooks and crannies of the Pacific Northwest trail-running, cycling, or snowboarding, or at home with his nose in a book or journal.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


We talk a lot about feeling prepared for year-end in this episode. And Jane knows this is true for your account as well. 


That’s why the team put together Jane's Tips for Year-End: a guide that breaks down everything you might want to consider for a smooth rollover into the new year. You can even find a printable year-end checklist to help you stay on track with your tasks. 


Learn more about Jane's Tips for Year-End


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.


The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> What is it about tax season that makes us feel like we’re falling behind?

In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic.

Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence. 

This conversation is raw and open, and teaches you simple habits that make your numbers feel less intimidating and your decisions a little clearer.

🇺🇸 Quick note: Some details in this episode reference the U.S. tax structure, but many of the ideas apply broadly. 


What You’ll Learn:

  • Why “good enough” bookkeeping beats a perfect system you’ll never stick to
  • Simple first steps to separate business and personal finances
  • What counts as a deduction (and what most clinic owners miss)
  • How to build financial habits that make time off (and tax time) possible
  • When it’s time to call in a professional

Guest Bio


Andrew Riesen is a mission-driven entrepreneur, financial accountant, and CEO of Heard, the financial back-office for therapists in private practice. Prior to Heard, Andrew worked at PWC, where he worked as a financial accountant, helped build an internal software incubator, and co-founded an affordable sales tax solution for small to medium-sized businesses

When not supporting mental health professionals in private practice, Andrew can be found exploring the nooks and crannies of the Pacific Northwest trail-running, cycling, or snowboarding, or at home with his nose in a book or journal.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


We talk a lot about feeling prepared for year-end in this episode. And Jane knows this is true for your account as well. 


That’s why the team put together Jane's Tips for Year-End: a guide that breaks down everything you might want to consider for a smooth rollover into the new year. You can even find a printable year-end checklist to help you stay on track with your tasks. 


Learn more about Jane's Tips for Year-End


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.


The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> Jane.app Buzzsprout-18289130 Wed, 03 Dec 2025 00:00:00 -0500 1517 2 27 full false How to find your people and grow your clinic through community (with Destin Jones from Jane App) How to find your people and grow your clinic through community (with Destin Jones from Jane App) What if building your clinic’s community could feel natural, and maybe even fun?

In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics. 

Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with your community (and why it matters). 

Here, we’ll unpack the deeply human side of community building: where to start, how to keep it real, and why you don’t need to be everywhere to make an impact.


What You’ll Learn:

  • How to find and meet your community where they already are 
  • Why an authentic, consistent connection beats being “everywhere” on social media
  • The difference between marketing to your audience and building with your audience
  • How to use AI to handle your “marketing chores” so you can focus on real relationship-building


Guest Bio

Destin is the Director of Community at Jane. Destin has been working in tech and community for over 15 years and is a passionate advocate for community-led growth and how community can help businesses big and small connect with their customers in a real, human way to build authentic relationships while also achieving their goals. She is based on Vancouver Island with her husband, daughter, and their grumpy but lovable beagle-corgi cross, Walt.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


In this episode, Destin reminds us that community isn’t built by being everywhere. It’s built through genuine connection. The same goes for your patient relationships. Staying connected between appointments doesn’t have to feel overwhelming or impersonal.

That’s why Jane built Secure Messaging. It gives you an easy, PHIPA- and HIPAA-compliant way to keep in touch with your patients — to answer questions, share resources, and continue supporting their progress, all from right inside Jane.

Learn more about Secure Messaging


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.


The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> What if building your clinic’s community could feel natural, and maybe even fun?

In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics. 

Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with your community (and why it matters). 

Here, we’ll unpack the deeply human side of community building: where to start, how to keep it real, and why you don’t need to be everywhere to make an impact.


What You’ll Learn:

  • How to find and meet your community where they already are 
  • Why an authentic, consistent connection beats being “everywhere” on social media
  • The difference between marketing to your audience and building with your audience
  • How to use AI to handle your “marketing chores” so you can focus on real relationship-building


Guest Bio

Destin is the Director of Community at Jane. Destin has been working in tech and community for over 15 years and is a passionate advocate for community-led growth and how community can help businesses big and small connect with their customers in a real, human way to build authentic relationships while also achieving their goals. She is based on Vancouver Island with her husband, daughter, and their grumpy but lovable beagle-corgi cross, Walt.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


In this episode, Destin reminds us that community isn’t built by being everywhere. It’s built through genuine connection. The same goes for your patient relationships. Staying connected between appointments doesn’t have to feel overwhelming or impersonal.

That’s why Jane built Secure Messaging. It gives you an easy, PHIPA- and HIPAA-compliant way to keep in touch with your patients — to answer questions, share resources, and continue supporting their progress, all from right inside Jane.

Learn more about Secure Messaging


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.


The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> Jane.app Buzzsprout-18214474 Wed, 19 Nov 2025 00:00:00 -0500 1804 2 25 full false How to move through shame and self-doubt as a clinic owner How to move through shame and self-doubt as a clinic owner Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it?

In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look. 

Roxanne opens up about facing shame, comparison, and the pressure to appear put-together as she navigated growing a business. But she also opens up about how she found her footing again.


What You’ll Learn:

  • How to recognize and release the pressure to “have it all together” as a clinic owner
  • Why shame and comparison thrive in silence, and how to bring them into the light
  • What professional vulnerability looks like (and how to practice it safely)
  • Why your relationship with money is emotional, and how to rebuild trust with it

Guest Bio

Roxanne Francis is an award-winning psychotherapist, registered social worker, leadership coach, consultant, and international speaker with over 15 years of experience helping people transform their lives. As Founder and CEO of Francis Psychotherapy & Consulting Services, she leads a group practice, coaches and supervises therapists, and advises organizations on mental health, DEI, racial trauma, burnout, and women’s issues. 

Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


As a clinic owner, when you’re already juggling clients, finances, and the quiet pressure to “have it all together”, trying something new can feel like a big hurdle.

Jane’s AI Scribe is designed to make charting feel easier, faster, and lighter. But we know committing to new tools takes trust. So, Jane created the AI Scribe Free Tier that lets you try five free notes, see how it fits into your flow, and decide for yourself if it helps lighten the load.

We want to make it easy (and free!) to take the first step towards faster and simpler charting.

Learn more about Jane’s AI Scribe Free Tier



Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.


The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it?

In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look. 

Roxanne opens up about facing shame, comparison, and the pressure to appear put-together as she navigated growing a business. But she also opens up about how she found her footing again.


What You’ll Learn:

  • How to recognize and release the pressure to “have it all together” as a clinic owner
  • Why shame and comparison thrive in silence, and how to bring them into the light
  • What professional vulnerability looks like (and how to practice it safely)
  • Why your relationship with money is emotional, and how to rebuild trust with it

Guest Bio

Roxanne Francis is an award-winning psychotherapist, registered social worker, leadership coach, consultant, and international speaker with over 15 years of experience helping people transform their lives. As Founder and CEO of Francis Psychotherapy & Consulting Services, she leads a group practice, coaches and supervises therapists, and advises organizations on mental health, DEI, racial trauma, burnout, and women’s issues. 

Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


As a clinic owner, when you’re already juggling clients, finances, and the quiet pressure to “have it all together”, trying something new can feel like a big hurdle.

Jane’s AI Scribe is designed to make charting feel easier, faster, and lighter. But we know committing to new tools takes trust. So, Jane created the AI Scribe Free Tier that lets you try five free notes, see how it fits into your flow, and decide for yourself if it helps lighten the load.

We want to make it easy (and free!) to take the first step towards faster and simpler charting.

Learn more about Jane’s AI Scribe Free Tier



Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.


The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-18134796 Wed, 05 Nov 2025 00:00:00 -0500 1089 2 23 full false How to make therapy feel like self-care (and why it keeps clients coming back) How to make therapy feel like self-care (and why it keeps clients coming back) What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana. 

In this episode of Radio Front Desk, Denzil sits down with Andrea to explore how looking beyond healthcare to hospitality, design, and even brands like Disney and Bumble helped her reimagine what a clinic could be. With little luxuries like seasonal drink menus and cozy blankets, Andrea explains how she thinks like a host (not a practitioner), and why creating comfort and delight can be just as healing as the therapy itself.

What You’ll Learn

  • How to design a therapy or wellness space that supports neurodivergent and anxious clients
  • What clinic owners can learn from Disney’s attention to detail and Bumble’s culture of care
  • Why designing from the client’s perspective transforms experience and retention
  •  How small hospitality touches like tea, textures, and colour can help you stand out


Guest Bio

Andrea is the founder of Road to Hana, and the CEO of R2H Holdings Inc. She also hosts a YouTube series featuring celebrity interviews on mental health and coined the term “Pink Collar” to describe an employee-centered corporation built from women’s perspectives. Passionate about social impact and mental wellness, Andrea continues to disrupt her industry.

Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


When your work and personal calendars don’t speak to each other, things can slip through the cracks.

Jane’s Google Calendar Sync keeps everything in one place, helping you build the kind of balance Andrea talked about: thoughtful, intentional, and designed for real humans.

Because when your systems flex with your life, your care shines through stronger.


Learn more about Jane’s Google Calendar Sync

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily

]]> What if your clinic felt more like a tea party than a therapy office? That's exactly where Andrea Valliere started with her clinic, Road to Hana. 

In this episode of Radio Front Desk, Denzil sits down with Andrea to explore how looking beyond healthcare to hospitality, design, and even brands like Disney and Bumble helped her reimagine what a clinic could be. With little luxuries like seasonal drink menus and cozy blankets, Andrea explains how she thinks like a host (not a practitioner), and why creating comfort and delight can be just as healing as the therapy itself.

What You’ll Learn

  • How to design a therapy or wellness space that supports neurodivergent and anxious clients
  • What clinic owners can learn from Disney’s attention to detail and Bumble’s culture of care
  • Why designing from the client’s perspective transforms experience and retention
  •  How small hospitality touches like tea, textures, and colour can help you stand out


Guest Bio

Andrea is the founder of Road to Hana, and the CEO of R2H Holdings Inc. She also hosts a YouTube series featuring celebrity interviews on mental health and coined the term “Pink Collar” to describe an employee-centered corporation built from women’s perspectives. Passionate about social impact and mental wellness, Andrea continues to disrupt her industry.

Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:

Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 


When your work and personal calendars don’t speak to each other, things can slip through the cracks.

Jane’s Google Calendar Sync keeps everything in one place, helping you build the kind of balance Andrea talked about: thoughtful, intentional, and designed for real humans.

Because when your systems flex with your life, your care shines through stronger.


Learn more about Jane’s Google Calendar Sync

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily

]]> Jane.app Buzzsprout-18053461 Wed, 22 Oct 2025 00:00:00 -0400 1381 2 21 full false How to know if social media is actually helping your clinic grow (with The PreHab Guys) How to know if social media is actually helping your clinic grow (with The PreHab Guys) Is social media really the key to building a thriving practice? Michael Lau and Adelle Smener of The Prehab Guys say not necessarily, even with 1.3 million followers of their own. 

In this episode of Radio Front Desk, Denzil sits down with Michael — co-founder of The Prehab Guys — and his wife and clinic director, Adelle, to explore how three PT students turned Instagram exercise clips into a global platform, a direct-to-consumer app, and a brick-and-mortar clinic. Along the way, they share why patient trust comes from authenticity, not algorithms, and why you don’t need a million followers to grow your practice.


What You’ll Learn

  • Why The Prehab Guys started online first — and how their mission shaped everything that followed
  • The difference between social media for global platforms vs. local clinics
  • Why patient autonomy is the foundation of lasting trust
  • How referrals, community, and great care still outweigh follower counts for brick-and-mortar success
  • Tips for showing up authentically online (and why you don’t have to “win” at social media)


Resources mentioned


Guest Bios

Michael Lau is a Doctor of Physical Therapy and one of the three co-founders of The Prehab Guys. While completing his doctorate at USC, Lau helped launch the platform to make evidence-based injury prevention and rehabilitation accessible to everyone. Today, he leads The Prehab Guys’ evolution into a global ecosystem spanning education, technology, and clinical care

Adelle Smener is a Doctor of Physical Therapy and the Clinic Director at The Prehab Guys’ Los Angeles location. Also a USC PT graduate, Adelle was one of the early believers in The Prehab Guys’ vision, and helped shape its patient-centered, value-driven philosophy.


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Michael reminds us how real care doesn’t stop when your patient walks out the door. But we know it’s not always easy to stay connected. 

That’s why Jane built Secure Messaging. It lets you easily keep in touch with your patients to answer questions, share resources, and support their progress, all in a PHIPA- and HIPAA-compliant space right from Jane. 

Learn more about Secure Messaging



Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or

]]> Is social media really the key to building a thriving practice? Michael Lau and Adelle Smener of The Prehab Guys say not necessarily, even with 1.3 million followers of their own. 

In this episode of Radio Front Desk, Denzil sits down with Michael — co-founder of The Prehab Guys — and his wife and clinic director, Adelle, to explore how three PT students turned Instagram exercise clips into a global platform, a direct-to-consumer app, and a brick-and-mortar clinic. Along the way, they share why patient trust comes from authenticity, not algorithms, and why you don’t need a million followers to grow your practice.


What You’ll Learn

  • Why The Prehab Guys started online first — and how their mission shaped everything that followed
  • The difference between social media for global platforms vs. local clinics
  • Why patient autonomy is the foundation of lasting trust
  • How referrals, community, and great care still outweigh follower counts for brick-and-mortar success
  • Tips for showing up authentically online (and why you don’t have to “win” at social media)


Resources mentioned


Guest Bios

Michael Lau is a Doctor of Physical Therapy and one of the three co-founders of The Prehab Guys. While completing his doctorate at USC, Lau helped launch the platform to make evidence-based injury prevention and rehabilitation accessible to everyone. Today, he leads The Prehab Guys’ evolution into a global ecosystem spanning education, technology, and clinical care

Adelle Smener is a Doctor of Physical Therapy and the Clinic Director at The Prehab Guys’ Los Angeles location. Also a USC PT graduate, Adelle was one of the early believers in The Prehab Guys’ vision, and helped shape its patient-centered, value-driven philosophy.


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Michael reminds us how real care doesn’t stop when your patient walks out the door. But we know it’s not always easy to stay connected. 

That’s why Jane built Secure Messaging. It lets you easily keep in touch with your patients to answer questions, share resources, and support their progress, all in a PHIPA- and HIPAA-compliant space right from Jane. 

Learn more about Secure Messaging



Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or

]]> Jane.app Buzzsprout-17973600 Wed, 08 Oct 2025 08:00:00 -0400 968 2 20 full false How to get great clinic photos through authentic healthcare photography How to get great clinic photos through authentic healthcare photography Could your clinic's photos be doing more to help you connect with new clients?

In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand out, build trust with potential clients, and even boost your SEO.

Ian has captured many of Jane’s marketing photos, and here, he shares his tips on creating visuals that feel both inviting and reflective of the care you provide.


What You’ll Learn

  • Why brand photography is key to building trust and attracting clients online
  • The types of photos every clinic should (and shouldn’t) use in their marketing
  • How authentic photos improve your website’s SEO and discoverability
  • DIY photography tips for practitioners on a budget
  • How to find and work with the right professional photographer for your brand


Guest Bio

Ian Harland is a Vancouver-based photographer capturing compelling visuals across a diverse range of subjects and industries, with Jane App being one of his valued clients in the health and wellness sector. With a keen eye for detail and a passion for authentic storytelling, Ian's work spans outdoor adventures, travel, portraiture, and collaborations with businesses to enhance their visual presence.

Resources mentioned

Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Ian reminded us that authenticity builds trust, and that’s something we believe in at Jane, too. That’s why when you’re switching to Jane, you’ll always get real human support. No bots, no generic scripts, just a friendly team that listens, understands your clinic, and helps you move your data over with care.

Because just like authentic photos make your clinic more inviting, authentic support makes all the difference when you’re starting something new.

Learn more about switching to Jane


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> Could your clinic's photos be doing more to help you connect with new clients?

In this episode of Radio Front Desk, Denzil is joined by photographer and business owner Ian Harland to explore how authentic photos can make your clinic stand out, build trust with potential clients, and even boost your SEO.

Ian has captured many of Jane’s marketing photos, and here, he shares his tips on creating visuals that feel both inviting and reflective of the care you provide.


What You’ll Learn

  • Why brand photography is key to building trust and attracting clients online
  • The types of photos every clinic should (and shouldn’t) use in their marketing
  • How authentic photos improve your website’s SEO and discoverability
  • DIY photography tips for practitioners on a budget
  • How to find and work with the right professional photographer for your brand


Guest Bio

Ian Harland is a Vancouver-based photographer capturing compelling visuals across a diverse range of subjects and industries, with Jane App being one of his valued clients in the health and wellness sector. With a keen eye for detail and a passion for authentic storytelling, Ian's work spans outdoor adventures, travel, portraiture, and collaborations with businesses to enhance their visual presence.

Resources mentioned

Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Ian reminded us that authenticity builds trust, and that’s something we believe in at Jane, too. That’s why when you’re switching to Jane, you’ll always get real human support. No bots, no generic scripts, just a friendly team that listens, understands your clinic, and helps you move your data over with care.

Because just like authentic photos make your clinic more inviting, authentic support makes all the difference when you’re starting something new.

Learn more about switching to Jane


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> Jane.app Buzzsprout-17893291 Wed, 24 Sep 2025 09:00:00 -0400 1274 2 18 full false How to use branding to grow your clinic (with Bianca from Jane App) How to use branding to grow your clinic (with Bianca from Jane App) What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certified branding expert.

In this conversation, Bianca and Denzil unpack what branding really means for clinics and how it differs from marketing. They explore the full patient journey, from the first Google search to the smell of your waiting room, and why every one of those touchpoints communicates your brand.


What You’ll Learn

You’ll hear why thinking of your clinic as a personality makes branding easier to define, why trust and loyalty are byproducts of a strong brand, and how even small decisions like photography or front desk greetings can completely shift patient perception.

  • The difference between branding and marketing, and how they work together
  • Why senses like sound, smell, and visuals matter in creating a brand experience
  • The role of photography, logos, and typography in shaping first impressions
  • How authentic visuals can build stronger patient trust than polished stock images
  • Budget-friendly ways to start elevating your clinic’s brand today


Guest Bio

Bianca DiPietro is a creative leader, educator, and maker who believes fearless design fosters real connection. As the Manager of Marketing Designer at Jane, she leads the creative of the brand that’s intentionally human and delightful — bringing warmth, clarity, and care to everything from campaigns to community events and so much more. With a background in education, freelance, and creative leadership at HelloFresh, Bianca blends bold thinking, curiosity, and storytelling to craft meaningful experiences. Off the clock, she’s a half-marathon runner, donut enthusiast, and retired roller derby skater.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

Your brand shows up in every detail — from the way your space smells to the way your website feels. With⁠ Jane's integration with Clinic Sites⁠, you can create a beautiful, on-brand website that syncs with your Jane account, so your booking, bios, and services are always up to date, and always you.

⁠Learn more about Clinic Sites⁠ 


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> What if your clinic were a person? That’s the question that sparked this episode with Bianca DiPietro, Jane’s marketing design manager and certified branding expert.

In this conversation, Bianca and Denzil unpack what branding really means for clinics and how it differs from marketing. They explore the full patient journey, from the first Google search to the smell of your waiting room, and why every one of those touchpoints communicates your brand.


What You’ll Learn

You’ll hear why thinking of your clinic as a personality makes branding easier to define, why trust and loyalty are byproducts of a strong brand, and how even small decisions like photography or front desk greetings can completely shift patient perception.

  • The difference between branding and marketing, and how they work together
  • Why senses like sound, smell, and visuals matter in creating a brand experience
  • The role of photography, logos, and typography in shaping first impressions
  • How authentic visuals can build stronger patient trust than polished stock images
  • Budget-friendly ways to start elevating your clinic’s brand today


Guest Bio

Bianca DiPietro is a creative leader, educator, and maker who believes fearless design fosters real connection. As the Manager of Marketing Designer at Jane, she leads the creative of the brand that’s intentionally human and delightful — bringing warmth, clarity, and care to everything from campaigns to community events and so much more. With a background in education, freelance, and creative leadership at HelloFresh, Bianca blends bold thinking, curiosity, and storytelling to craft meaningful experiences. Off the clock, she’s a half-marathon runner, donut enthusiast, and retired roller derby skater.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

Your brand shows up in every detail — from the way your space smells to the way your website feels. With⁠ Jane's integration with Clinic Sites⁠, you can create a beautiful, on-brand website that syncs with your Jane account, so your booking, bios, and services are always up to date, and always you.

⁠Learn more about Clinic Sites⁠ 


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> Jane.app Buzzsprout-17817311 Wed, 10 Sep 2025 00:00:00 -0400 984 2 16 full false How to prevent burnout in healthcare with boundaries and AI How to prevent burnout in healthcare with boundaries and AI Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. 

In this episode, Denzil revisits her conversation with five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — to discuss their experiences with burnout.

Together, they reflect on the emotional and administrative toll of care, and how tools like AI can help bring us back to the work we believe in.

What You’ll Learn

  • The hidden weight of running a clinic — and how financial and administrative pressures compound stress
  • Why just taking time off isn’t enough to heal burnout
  • How AI tools can relieve clinic documentation and administrative burden without replacing human connection
  • The boundaries of AI in care, and why human presence will always matter most

Our Panelists

Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on Spotify or Apple Podcasts

📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

What we heard in this conversation is that care works best when you can be fully present, and Jane’s new AI Scribe helps make that possible. 

By securely listening during your session and drafting your notes for you, AI Scribe takes care of the paperwork so you can take care of your patients.

Learn more about AI Scribe

Disclaimer: This podcast is for informational purposes only and should not be considered professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.



]]> Burnout isn’t just a buzzword in healthcare. It’s a lived reality that shows up as exhaustion, pressure, and a slow erosion of joy. 

In this episode, Denzil revisits her conversation with five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — to discuss their experiences with burnout.

Together, they reflect on the emotional and administrative toll of care, and how tools like AI can help bring us back to the work we believe in.

What You’ll Learn

  • The hidden weight of running a clinic — and how financial and administrative pressures compound stress
  • Why just taking time off isn’t enough to heal burnout
  • How AI tools can relieve clinic documentation and administrative burden without replacing human connection
  • The boundaries of AI in care, and why human presence will always matter most

Our Panelists

Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on Spotify or Apple Podcasts

📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

What we heard in this conversation is that care works best when you can be fully present, and Jane’s new AI Scribe helps make that possible. 

By securely listening during your session and drafting your notes for you, AI Scribe takes care of the paperwork so you can take care of your patients.

Learn more about AI Scribe

Disclaimer: This podcast is for informational purposes only and should not be considered professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.



]]> Jane.app Buzzsprout-17739623 Wed, 27 Aug 2025 00:00:00 -0400 1008 2 14 full false How to market your health & wellness practice (and still feel like yourself) How to market your health & wellness practice (and still feel like yourself) Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?

In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — joined ⁠Jane⁠ for a rich, candid conversation about marketing that feels human.

Together, they explored what it looks like to show up authentically and meaningfully in their communities.

What You’ll Learn

  • Why “word of mouth” still works for clinics — and how to create experiences that spark it
  • How to build long-term practitioner referral relationships that last
  • Why your personality (and preferences) matter when choosing your clinic marketing approach
  • Simple, scrappy ways to build trust through your clinic’s social media

Our Panelists

Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on⁠ Spotify⁠ or⁠Apple Podcasts⁠

📷 Follow us on Instagram ⁠@janerunsclinics⁠ for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

The practitioners in this episode reminded us that great marketing isn’t about being loud — it’s about being present. 

That’s what inspired⁠ Jane’s new AI Scribe⁠ — a charting assistant designed to help you stay present in the moments that matter most. With AI Scribe, Jane securely listens during your session and generates a first draft of your chart note, so you can stay focused on care, not catching up on paperwork.

⁠Learn more about AI Scribe⁠

Disclaimer: This podcast is for informational purposes only and should not be considered professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Marketing doesn’t always come naturally — especially in healthcare. It can feel overwhelming, confusing, or like something you’re “supposed” to know how to do. But what if marketing didn’t have to feel like marketing at all?

In this episode of Radio Front Desk, host Denzil Ford shares highlights from a live panel recorded at a recent Jane retreat. Five practitioners from across North America — a chiropractor, a psychotherapist, a trauma psychologist, and two physiotherapists — joined ⁠Jane⁠ for a rich, candid conversation about marketing that feels human.

Together, they explored what it looks like to show up authentically and meaningfully in their communities.

What You’ll Learn

  • Why “word of mouth” still works for clinics — and how to create experiences that spark it
  • How to build long-term practitioner referral relationships that last
  • Why your personality (and preferences) matter when choosing your clinic marketing approach
  • Simple, scrappy ways to build trust through your clinic’s social media

Our Panelists

Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on⁠ Spotify⁠ or⁠Apple Podcasts⁠

📷 Follow us on Instagram ⁠@janerunsclinics⁠ for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

The practitioners in this episode reminded us that great marketing isn’t about being loud — it’s about being present. 

That’s what inspired⁠ Jane’s new AI Scribe⁠ — a charting assistant designed to help you stay present in the moments that matter most. With AI Scribe, Jane securely listens during your session and generates a first draft of your chart note, so you can stay focused on care, not catching up on paperwork.

⁠Learn more about AI Scribe⁠

Disclaimer: This podcast is for informational purposes only and should not be considered professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-17661239 Wed, 13 Aug 2025 00:00:00 -0400 570 2 9 full false How to bring calm to your clinic’s front desk | Meghan from Jane App How to bring calm to your clinic’s front desk | Meghan from Jane App What does it take to create a truly welcoming clinic?

In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your clinic.

In this episode, Meghan and Denzil dig into what’s behind those moments. They talk about emotional regulation, building systems that support people (not just processes), and why the first few seconds of a client’s experience might be the most important of all.

Whether you’re answering phones or running the whole clinic — this one’s for you.


What You’ll Learn

  • How to build real, human connection at the front desk — even on a busy day
  • Strategies for handling difficult conversations with empathy (without taking it personally)
  • Why your front desk systems should work with you,  not create more work
  • The power of using personal strengths to build a stronger, happier front desk team



Guest Bio
Meghan Menzel is the Training Team Lead at Jane, approaching her 8-year “Jane-iversary” this June. Her healthcare background includes 8.5 years as an Office Manager and Chiropractic Assistant, giving her unique insight into the challenges and rewards of clinic life. Meghan's natural talent for education — explaining the "why" behind processes — drives her passion for "helping the helpers." When she’s not leading Jane's training initiatives, she's busy with her two kids, two dogs, and a small farm of cows and chickens. Meghan holds a black belt in Karate, and can recite the alphabet backwards — a skill that often helped when pulling paper files in her clinic days.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, we talk about the front desk as the heartbeat of the clinic — the place where warm, human moments set the tone for care. Jane’s Return Visit Reminders help extend that same thoughtful communication beyond the front desk. With gentle, customizable nudges, your patients stay connected to care, and your team spends less time chasing down rebookings.

Learn more at jane.app


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> What does it take to create a truly welcoming clinic?

In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your clinic.

In this episode, Meghan and Denzil dig into what’s behind those moments. They talk about emotional regulation, building systems that support people (not just processes), and why the first few seconds of a client’s experience might be the most important of all.

Whether you’re answering phones or running the whole clinic — this one’s for you.


What You’ll Learn

  • How to build real, human connection at the front desk — even on a busy day
  • Strategies for handling difficult conversations with empathy (without taking it personally)
  • Why your front desk systems should work with you,  not create more work
  • The power of using personal strengths to build a stronger, happier front desk team



Guest Bio
Meghan Menzel is the Training Team Lead at Jane, approaching her 8-year “Jane-iversary” this June. Her healthcare background includes 8.5 years as an Office Manager and Chiropractic Assistant, giving her unique insight into the challenges and rewards of clinic life. Meghan's natural talent for education — explaining the "why" behind processes — drives her passion for "helping the helpers." When she’s not leading Jane's training initiatives, she's busy with her two kids, two dogs, and a small farm of cows and chickens. Meghan holds a black belt in Karate, and can recite the alphabet backwards — a skill that often helped when pulling paper files in her clinic days.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, we talk about the front desk as the heartbeat of the clinic — the place where warm, human moments set the tone for care. Jane’s Return Visit Reminders help extend that same thoughtful communication beyond the front desk. With gentle, customizable nudges, your patients stay connected to care, and your team spends less time chasing down rebookings.

Learn more at jane.app


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> Jane.app Buzzsprout-17583645 Wed, 30 Jul 2025 00:00:00 -0400 1046 2 8 full false How to feel confident about your clinic finances: Money tips for new practitioners How to feel confident about your clinic finances: Money tips for new practitioners What if your biggest business challenge wasn’t logistical, but emotional?

In this episode of Radio Front Desk, ⁠financial therapist Aseel El-Baba⁠ sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice.

She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why money has more meaning than what’s on paper.

What You’ll Learn

  • The hidden emotional stories that shape how we earn, spend, and save
  • Actionable tips for managing money in the first year of private practice
  • How to separate your personal worth from your bank balance


Guest Bio

Aseel El-Baba⁠⁠ is a financial therapist and speaker helping people heal their relationship with money. Through ⁠⁠Holistic Optimal Wealth⁠⁠, she blends psychology and ancient wisdom to turn money into a tool for growth, healing, and empowerment.


Resources mentioned


Enjoyed this episode? 

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

Great tools don’t just do the job — they stay out of your way. That’s the idea behind AI Scribe, Jane’s new charting assistant.

We love how AI Scribe listens in during the appointment and starts your chart note for you — kind of like having a quiet assistant who catches the details while you focus on your patient.

You still review and approve everything, but it saves a ton of time. It just works without getting in the way, and that makes a big difference in a busy day.

Learn more about AI Scribe

]]> What if your biggest business challenge wasn’t logistical, but emotional?

In this episode of Radio Front Desk, ⁠financial therapist Aseel El-Baba⁠ sits down with Denzil to unpack the emotional and psychological roots of our money decisions, especially in the early stages of private practice.

She invites new health and wellness practitioners to rethink budgeting, paying themselves, and why money has more meaning than what’s on paper.

What You’ll Learn

  • The hidden emotional stories that shape how we earn, spend, and save
  • Actionable tips for managing money in the first year of private practice
  • How to separate your personal worth from your bank balance


Guest Bio

Aseel El-Baba⁠⁠ is a financial therapist and speaker helping people heal their relationship with money. Through ⁠⁠Holistic Optimal Wealth⁠⁠, she blends psychology and ancient wisdom to turn money into a tool for growth, healing, and empowerment.


Resources mentioned


Enjoyed this episode? 

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

Great tools don’t just do the job — they stay out of your way. That’s the idea behind AI Scribe, Jane’s new charting assistant.

We love how AI Scribe listens in during the appointment and starts your chart note for you — kind of like having a quiet assistant who catches the details while you focus on your patient.

You still review and approve everything, but it saves a ton of time. It just works without getting in the way, and that makes a big difference in a busy day.

Learn more about AI Scribe

]]> Jane.app Buzzsprout-17511651 Wed, 16 Jul 2025 00:00:00 -0400 856 2 7 full false How to build clinic systems that scale (without facing burnout) How to build clinic systems that scale (without facing burnout) What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.

In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything together, and start building systems that let others step up.


What You’ll Learn

  • How to build a simple organizational structure that reduces daily chaos and helps your team step up
  • The onboarding rituals and training systems that set new hires up for success
  • Why clinic culture isn’t just about vibes — and how to build it intentionally, even with a small team
  • The scoreboard system Dr. Manju used to track performance without micromanaging

Guest Bio

Dr. Manju Asdhir is a chiropractor, entrepreneur, and Solopreneur Coach with Clinic Accelerator. After becoming one of the first female chiropractors in Lindsay, Ontario, she grew her practice into three thriving clinics with a team of 25+ practitioners and over 10,000 patients served. Her flagship clinic earned multiple awards and 600+ five-star reviews. Today, she helps other healthcare professionals launch and scale successful, patient-centered practices — with strong systems and sustainable growth.

Resources mentioned


Enjoyed this episode?
Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Dr. Manju dives into why tracking the right metrics matters. And with Jane, that’s easy. Jane’s built-in Reporting tools give you a clear view of your clinic’s performance — from revenue and appointment trends to patient retention and staff productivity. With Jane's reports, you lead with data, not guesswork.

Learn more about Jane’s Reporting tools


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.



]]> What happens when your right-hand team member quits two weeks after you return from maternity leave? For chiropractor and business coach Dr. Manju Asdhir, it was the wake-up call that transformed her clinic — and her leadership.

In this episode, Dr. Manju shares with Denzil how she rebuilt her practice from the inside out. They explore what happens when you stop being the glue holding everything together, and start building systems that let others step up.


What You’ll Learn

  • How to build a simple organizational structure that reduces daily chaos and helps your team step up
  • The onboarding rituals and training systems that set new hires up for success
  • Why clinic culture isn’t just about vibes — and how to build it intentionally, even with a small team
  • The scoreboard system Dr. Manju used to track performance without micromanaging

Guest Bio

Dr. Manju Asdhir is a chiropractor, entrepreneur, and Solopreneur Coach with Clinic Accelerator. After becoming one of the first female chiropractors in Lindsay, Ontario, she grew her practice into three thriving clinics with a team of 25+ practitioners and over 10,000 patients served. Her flagship clinic earned multiple awards and 600+ five-star reviews. Today, she helps other healthcare professionals launch and scale successful, patient-centered practices — with strong systems and sustainable growth.

Resources mentioned


Enjoyed this episode?
Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Dr. Manju dives into why tracking the right metrics matters. And with Jane, that’s easy. Jane’s built-in Reporting tools give you a clear view of your clinic’s performance — from revenue and appointment trends to patient retention and staff productivity. With Jane's reports, you lead with data, not guesswork.

Learn more about Jane’s Reporting tools


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.



]]> Jane.app Buzzsprout-17424980 Wed, 02 Jul 2025 00:00:00 -0400 1617 2 6 full false How to hire for your clinic without regrets (with Nicole McCance) How to hire for your clinic without regrets (with Nicole McCance) What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a great job post.


What You’ll Learn

  • Tips for getting started – even when it’s scary
  • Nicole’s 5-step method for growing a thriving clinic
  • How to use personality tests to filter out poor-fit candidates
  • The value of clear feedback (and how to make giving it less difficult!)


Guest Bio

Nicole McCance is a Psychologist (retired) turned Business Coach for therapists scaling to a group practice.  She expanded her private practice to 55 therapists and multiple 7 figures in 3 years (with toddler twins at home). Nicole sold her clinic in the 4th year and then retired as a Psychologist in her 5th year. She now teaches therapists how to help more people, make more money, and have more freedom following her proven method.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

If this episode has you thinking about hiring your first team member, Jane’s got your back. 

You can set up practitioner schedules, assign admin shifts, manage time off, and keep everyone in sync — without the spreadsheet headaches. It’s super intuitive (think: colour-coded calendars and real-time updates), and it works whether you’re just getting started or scaling your practice like Nicole.

Learn more about Jane’s admin scheduling features


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> What happens when you hire before you're ready? If you're Nicole McCance — retired psychologist turned business coach — you build a 7-figure practice with 55 therapists.

In this episode, Nicole joins Denzil to talk about this journey. She shares her tips on why systemizing before you hire is a game-changer, how to build your dream team, and how to attract your perfect candidate with a great job post.


What You’ll Learn

  • Tips for getting started – even when it’s scary
  • Nicole’s 5-step method for growing a thriving clinic
  • How to use personality tests to filter out poor-fit candidates
  • The value of clear feedback (and how to make giving it less difficult!)


Guest Bio

Nicole McCance is a Psychologist (retired) turned Business Coach for therapists scaling to a group practice.  She expanded her private practice to 55 therapists and multiple 7 figures in 3 years (with toddler twins at home). Nicole sold her clinic in the 4th year and then retired as a Psychologist in her 5th year. She now teaches therapists how to help more people, make more money, and have more freedom following her proven method.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

If this episode has you thinking about hiring your first team member, Jane’s got your back. 

You can set up practitioner schedules, assign admin shifts, manage time off, and keep everyone in sync — without the spreadsheet headaches. It’s super intuitive (think: colour-coded calendars and real-time updates), and it works whether you’re just getting started or scaling your practice like Nicole.

Learn more about Jane’s admin scheduling features


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-17352504 Wed, 18 Jun 2025 00:00:00 -0400 1783 2 5 full false How to thrive as a practitioner (with Alison Taylor of Jane App) How to thrive as a practitioner (with Alison Taylor of Jane App) What does it look like to go from running a clinic to building the software that runs clinics around the world?

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family.

This episode dives into those messy early days, hard-earned lessons, and the traits Ali believes make a truly successful practitioner.


What You’ll Learn

  • Ali’s story from clinic owner to CEO of Jane App
  • The role of technology in healthcare
  • The traits that Ali thinks make up a successful practitioner
  • How clinic culture and intentional leadership shape a thriving practice


Guest Bio

Alison Taylor is the co-founder and co-CEO of Jane, which publishes Front Desk magazine and Radio Front Desk. With a background as a multidisciplinary clinic owner, she has worked alongside her co-founder to create an EMR for health and wellness business owners that’s genuinely helpful. Jane has quickly grown into a trusted, user-friendly platform, offering solutions that make clinic life easier.

Alison’s dedication to supporting small businesses and improving patient care shines through in her leadership style, which emphasizes collaboration, community, and steady improvement — all with a personal touch.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Ali reminds us how important it is to create a smooth, confident experience for patients that starts before they even walk through the door. Jane’s online booking makes scheduling effortless for you and your patients, with real-time availability, flexible options, and automated reminders. You can even customize your booking site to match your brand, so the experience feels polished and professional from the very first click.

Learn more about Online Booking


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> What does it look like to go from running a clinic to building the software that runs clinics around the world?

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane. Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family.

This episode dives into those messy early days, hard-earned lessons, and the traits Ali believes make a truly successful practitioner.


What You’ll Learn

  • Ali’s story from clinic owner to CEO of Jane App
  • The role of technology in healthcare
  • The traits that Ali thinks make up a successful practitioner
  • How clinic culture and intentional leadership shape a thriving practice


Guest Bio

Alison Taylor is the co-founder and co-CEO of Jane, which publishes Front Desk magazine and Radio Front Desk. With a background as a multidisciplinary clinic owner, she has worked alongside her co-founder to create an EMR for health and wellness business owners that’s genuinely helpful. Jane has quickly grown into a trusted, user-friendly platform, offering solutions that make clinic life easier.

Alison’s dedication to supporting small businesses and improving patient care shines through in her leadership style, which emphasizes collaboration, community, and steady improvement — all with a personal touch.


Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like: 

In this episode, Ali reminds us how important it is to create a smooth, confident experience for patients that starts before they even walk through the door. Jane’s online booking makes scheduling effortless for you and your patients, with real-time availability, flexible options, and automated reminders. You can even customize your booking site to match your brand, so the experience feels polished and professional from the very first click.

Learn more about Online Booking


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-17276710 Wed, 04 Jun 2025 00:00:00 -0400 1642 2 4 full false How to turn your practitioner “why” into a business that works How to turn your practitioner “why” into a business that works In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting. After experiencing pregnancy loss herself, Angel set out to create something she wished she’d had at the time: a compassionate, informed space that supports women through miscarriage, pregnancy after loss, and birth trauma.

Angel and Denzil talk about the realities of starting a business while navigating new motherhood, why advocacy is key to changing how workplaces approach pregnancy loss, and how her personal journey became the blueprint for innovative care.



Trigger Warning: This episode discusses pregnancy loss, miscarriage, and related emotional experiences. Listener discretion is advised.

What You’ll Learn

  • How Angel’s personal journey inspired innovative healthcare solutions
  • Balancing motherhood and entrepreneurship
  • Strategies for workplaces to improve support for pregnancy loss and birth trauma
  • The role of advocacy in improving women’s health and systemic change


Guest Bio
Angel Leung is a Registered Nurse and the founder of Baby Bean Consulting, a business dedicated to supporting women through miscarriage, pregnancy after loss, and birth trauma. Combining her clinical expertise with personal experience, Angel advocates for better healthcare practices, expert education, and systemic change to ensure women receive the compassionate care they deserve.


Resources mentioned


Enjoyed this episode? Here are a few ways to stay in the loop:

Radio Front Desk is brought to you by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

In this episode, Angel shares how access and connection can change a patient’s care journey. Jane’s mobile app for patients makes that connection simple — allowing patients to join Telehealth appointments with a single tap. It’s one less barrier for patients navigating challenging health events, and one more way to keep care close at hand.

Learn more about Jane’s Mobile App for Patients

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> In this episode, we’re talking to Angel Leung — registered nurse and founder of Baby Bean Consulting. After experiencing pregnancy loss herself, Angel set out to create something she wished she’d had at the time: a compassionate, informed space that supports women through miscarriage, pregnancy after loss, and birth trauma.

Angel and Denzil talk about the realities of starting a business while navigating new motherhood, why advocacy is key to changing how workplaces approach pregnancy loss, and how her personal journey became the blueprint for innovative care.



Trigger Warning: This episode discusses pregnancy loss, miscarriage, and related emotional experiences. Listener discretion is advised.

What You’ll Learn

  • How Angel’s personal journey inspired innovative healthcare solutions
  • Balancing motherhood and entrepreneurship
  • Strategies for workplaces to improve support for pregnancy loss and birth trauma
  • The role of advocacy in improving women’s health and systemic change


Guest Bio
Angel Leung is a Registered Nurse and the founder of Baby Bean Consulting, a business dedicated to supporting women through miscarriage, pregnancy after loss, and birth trauma. Combining her clinical expertise with personal experience, Angel advocates for better healthcare practices, expert education, and systemic change to ensure women receive the compassionate care they deserve.


Resources mentioned


Enjoyed this episode? Here are a few ways to stay in the loop:

Radio Front Desk is brought to you by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

In this episode, Angel shares how access and connection can change a patient’s care journey. Jane’s mobile app for patients makes that connection simple — allowing patients to join Telehealth appointments with a single tap. It’s one less barrier for patients navigating challenging health events, and one more way to keep care close at hand.

Learn more about Jane’s Mobile App for Patients

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-17198499 Wed, 21 May 2025 00:00:00 -0400 1331 2 3 full false How to attract the right clients to your clinic (and keep them coming back) How to attract the right clients to your clinic (and keep them coming back) What does it take to keep patients coming back without feeling pushy?

In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communication that can turn first-time visitors into long-term clients.


What You’ll Learn

  • How to create a clinic environment that encourages rebooking
  • What it means to “drive the bus” as a practitioner—and why it matters
  • How to creatively expand your services


Guest Bio

Dr. Kellen Scantlebury is the founder of Fit Club NY, a cutting-edge physical therapy clinic in New York specializing in sports rehab, injury prevention, and performance training. With a background in strength training and a passion for redefining clinic culture, Kellen helps active individuals stay at the top of their game.

Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

In this episode, Kellen shares how consistent follow-up builds trust and keeps patients on track. Jane’s Return Visit Reminders make that process easy — automatically nudging patients to book their next visit without adding to your to-do list. It’s a simple way to keep schedules full and care continuous, without feeling too pushy.

Learn more about Return Visit Reminders


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> What does it take to keep patients coming back without feeling pushy?

In this episode, we’re back with Dr. Kellen Scantlebury, founder of Fit Club NY. Dr. Kellen has always done things a little differently — and his clinic is a testament to that. This time around, Denzil and Kellen dig into big topics like keeping patients accountable and the small shifts in environment and communication that can turn first-time visitors into long-term clients.


What You’ll Learn

  • How to create a clinic environment that encourages rebooking
  • What it means to “drive the bus” as a practitioner—and why it matters
  • How to creatively expand your services


Guest Bio

Dr. Kellen Scantlebury is the founder of Fit Club NY, a cutting-edge physical therapy clinic in New York specializing in sports rehab, injury prevention, and performance training. With a background in strength training and a passion for redefining clinic culture, Kellen helps active individuals stay at the top of their game.

Resources mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:


Radio Front Desk is Brought to You by Jane
We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

In this episode, Kellen shares how consistent follow-up builds trust and keeps patients on track. Jane’s Return Visit Reminders make that process easy — automatically nudging patients to book their next visit without adding to your to-do list. It’s a simple way to keep schedules full and care continuous, without feeling too pushy.

Learn more about Return Visit Reminders


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.


]]> Jane.app Buzzsprout-17104337 Wed, 07 May 2025 00:00:00 -0400 1400 2 2 full false 5 Practical tips to find your perfect clinic space 5 Practical tips to find your perfect clinic space In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their clinic design tips from their playbook for finding your space.

What you’ll learn:

  • What really matters when choosing a clinic location
  • Why square footage isn’t always what it seems
  • How preparation gives you an edge when negotiating with landlords

Resources mentioned in this episode:


Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on Spotify or Apple Podcasts

📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

Once your clinic layout is planned, Jane helps bring it to life. Define your treatment rooms, equipment, and shared spaces as “resources” in Jane so that, as you schedule appointments, the system automatically manages room availability and prevents double bookings.

They’re simple, practical tools that handle all the logistics, and let you focus on creating the perfect space.

Learn more about Advanced Scheduling features

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> In this bonus episode, we’re jumping into the second half of our conversation with Meg and Neena from Articulate Design + Consulting. Here, they walk us through a few of their clinic design tips from their playbook for finding your space.

What you’ll learn:

  • What really matters when choosing a clinic location
  • Why square footage isn’t always what it seems
  • How preparation gives you an edge when negotiating with landlords

Resources mentioned in this episode:


Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on Spotify or Apple Podcasts

📷 Follow us on Instagram @frontdeskbyjane for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

Once your clinic layout is planned, Jane helps bring it to life. Define your treatment rooms, equipment, and shared spaces as “resources” in Jane so that, as you schedule appointments, the system automatically manages room availability and prevents double bookings.

They’re simple, practical tools that handle all the logistics, and let you focus on creating the perfect space.

Learn more about Advanced Scheduling features

Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-17066163 Wed, 30 Apr 2025 00:00:00 -0400 1041 bonus false How to choose the right clinic space (and design it well) How to choose the right clinic space (and design it well) What if your clinic design could change the way you deliver care?

In this episode, we’re talking to Meg and Neena — physios-turned-designers and the founders of Articulate Design + Consulting. After years in clinical practice, they saw firsthand how the spaces we work in can either help or hinder care. Now, they’re on a mission to reimagine healthcare spaces for both patients and practitioners.

Meg and Neena sit down with Denzil to share why thoughtful design goes far beyond paint colours and furniture placement. They talk about how your environment shapes the way you work, how to bring your personality into your clinic without sacrificing function, and why ditching the front desk might be the boldest — and best — move you’ll ever make.

What you’ll learn:

  • How subtle design choices can influence the care you provide
  • Ways to infuse your clinic with your unique personality
  • Why it might be time to challenge conventional clinic layouts


Resources Mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on Spotify or Apple Podcasts

📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

In this episode, Meg and Neena explore how intuitive clinic layouts like ditching the traditional front desk and creating self-serve spaces can unlock both style and function. That’s where Jane’s Wait List Management shines. It ensures your schedule stays full by notifying clients the moment a spot opens up, via email or SMS, or even automatically if enabled. It’s an elegant way to keep the clinic humming, let your space stay uncluttered, and reduce downtime without lifting a finger.

Learn more about Wait List Management


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> What if your clinic design could change the way you deliver care?

In this episode, we’re talking to Meg and Neena — physios-turned-designers and the founders of Articulate Design + Consulting. After years in clinical practice, they saw firsthand how the spaces we work in can either help or hinder care. Now, they’re on a mission to reimagine healthcare spaces for both patients and practitioners.

Meg and Neena sit down with Denzil to share why thoughtful design goes far beyond paint colours and furniture placement. They talk about how your environment shapes the way you work, how to bring your personality into your clinic without sacrificing function, and why ditching the front desk might be the boldest — and best — move you’ll ever make.

What you’ll learn:

  • How subtle design choices can influence the care you provide
  • Ways to infuse your clinic with your unique personality
  • Why it might be time to challenge conventional clinic layouts


Resources Mentioned


Enjoyed this episode?

Here are a few ways to stay in the loop:

📱 Subscribe on Spotify or Apple Podcasts

📷 Follow us on Instagram @janerunsclinics for behind-the-scenes moments and updates


Radio Front Desk is Brought to You by Jane

We like to make sure that when we tell you more about Jane, it’s super helpful. Here’s one we think you might like:

In this episode, Meg and Neena explore how intuitive clinic layouts like ditching the traditional front desk and creating self-serve spaces can unlock both style and function. That’s where Jane’s Wait List Management shines. It ensures your schedule stays full by notifying clients the moment a spot opens up, via email or SMS, or even automatically if enabled. It’s an elegant way to keep the clinic humming, let your space stay uncluttered, and reduce downtime without lifting a finger.

Learn more about Wait List Management


Disclaimer: This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-17016375 Wed, 23 Apr 2025 00:00:00 -0400 1419 2 1 full false The art of letting go: A masterclass in leadership for clinics | Melody Taylor, Growth & Development Coach at Jane The art of letting go: A masterclass in leadership for clinics | Melody Taylor, Growth & Development Coach at Jane Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane.

In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can help you as you begin to guide others, and self-care that goes outside of the “Instagrammable”.

To check out more stories like Melody’s, head to frontdesk.jane.app.

Guest bio

Meet Melody Taylor, Jane’s Growth and Development Coach. With over 20 years of experience in strategy, leadership development, and executive coaching, Melody is passionate about helping businesses thrive through their people. She’s all about building genuine connections and crafting solutions that fit each client's unique needs. Melody blends sharp business insights with a personal, motivating touch to inspire purpose-driven growth in both individuals and teams.

In this episode

]]> Melody Taylor is not a clinic owner. But she is the Growth and Development coach at Jane and knows a thing or two about leading a team, growing a business, and living up to your potential. And over the past year, Melody has become a mentor and coach for many other leaders at Jane.

In this episode, Denzil and Melody talk about letting go as a leader, establishing non-negotiables that can help you as you begin to guide others, and self-care that goes outside of the “Instagrammable”.

To check out more stories like Melody’s, head to frontdesk.jane.app.

Guest bio

Meet Melody Taylor, Jane’s Growth and Development Coach. With over 20 years of experience in strategy, leadership development, and executive coaching, Melody is passionate about helping businesses thrive through their people. She’s all about building genuine connections and crafting solutions that fit each client's unique needs. Melody blends sharp business insights with a personal, motivating touch to inspire purpose-driven growth in both individuals and teams.

In this episode

]]> Jane.app Buzzsprout-16704691 Wed, 09 Apr 2025 00:00:00 -0400 1910 1 10 full false How a mystery illness sparked a new approach to healthcare | Brandon Jacobs of Park Integrative Health How a mystery illness sparked a new approach to healthcare | Brandon Jacobs of Park Integrative Health Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.”

In this episode, Brandon shares how his personal health journey inspired a unique approach to healthcare by combining primary care with health and wellness — all under one roof.

To check out more stories like Brandon's, head to frontdesk.jane.app.

Guest bio

Brandon co-founded Park Integrative Health in 2016, where he currently leads as Director of Allied Health. Brandon’s approach to leadership is based on empathy, and he strives to create a safe, inviting culture that empowers others to thrive. He believes strongly in supporting others on their journey to reach their potential and become the best version of themselves. He seeks to help individuals understand their unique worth as they work towards their goals, whether professional, personal, or health-related.

In 2023, Brandon and the leadership team at Park Integrative Health worked on the build-out and creation of a sister location to house physiotherapy and chiropractic care for the business. Synapse by Park Integrative Health opened its doors in late 2023, and is proud to continue to support the community with a personalized integrative care experience.

Prior to building Park Integrative Health, Brandon worked as a school teacher, a certified personal trainer, a yoga instructor and trainer, and a Registered Massage Therapist.

Guest links

In this episode

]]> Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.”

In this episode, Brandon shares how his personal health journey inspired a unique approach to healthcare by combining primary care with health and wellness — all under one roof.

To check out more stories like Brandon's, head to frontdesk.jane.app.

Guest bio

Brandon co-founded Park Integrative Health in 2016, where he currently leads as Director of Allied Health. Brandon’s approach to leadership is based on empathy, and he strives to create a safe, inviting culture that empowers others to thrive. He believes strongly in supporting others on their journey to reach their potential and become the best version of themselves. He seeks to help individuals understand their unique worth as they work towards their goals, whether professional, personal, or health-related.

In 2023, Brandon and the leadership team at Park Integrative Health worked on the build-out and creation of a sister location to house physiotherapy and chiropractic care for the business. Synapse by Park Integrative Health opened its doors in late 2023, and is proud to continue to support the community with a personalized integrative care experience.

Prior to building Park Integrative Health, Brandon worked as a school teacher, a certified personal trainer, a yoga instructor and trainer, and a Registered Massage Therapist.

Guest links

In this episode

]]> Jane.app Buzzsprout-16612859 Wed, 26 Mar 2025 12:00:00 -0400 3345 1 9 full false Does better always mean faster? | Owners of Vitae Health & Sport talk sustainable business growth Does better always mean faster? | Owners of Vitae Health & Sport talk sustainable business growth In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against.

Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slower, yet intentional approach with their clinic, allowing them to craft a collaborative staff culture and a clinic experience that clients are organically attracted to.

In this episode, we talk about what practicing patience looks like in business and the hard work that goes into bringing your vision to life.

To check out more stories like Eric and Caroline's, head to frontdesk.jane.app.


Vitae Health & Sport is the result of a blend of ideas, experiences, and a shared vision. Caroline King grew up in the friendly Midwest, earning her degree in mass communication from Miami University in Ohio. She sharpened her organizational skills in New York City's advertising scene before pursuing a Master's of Education from Loyola University Baltimore. Ready for a new challenge, she embraced the entrepreneurial spirit.

Dr. Eric Vermander grew up in Ottawa, Ontario, and turned his passion for sports and cycling into a career while studying Human Kinetics at the University of Ottawa. All along, he spent over 14 years in the sports retail industry. His journey led him from the Canadian Rockies to the University of Western States in Portland, Oregon, where he pursued chiropractic medicine. He continued to gain valuable clinical experience in Vancouver, British Columbia for a decade.

Together, as a couple with a daughter in tow, they opened Vitae Health & Sport in North Vancouver in 2019. Since then, they’ve focused on cultivating relationships, growing their business, and becoming a trusted part of the community—all while learning and evolving along the way.

In this episode


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

]]> In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against.

Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slower, yet intentional approach with their clinic, allowing them to craft a collaborative staff culture and a clinic experience that clients are organically attracted to.

In this episode, we talk about what practicing patience looks like in business and the hard work that goes into bringing your vision to life.

To check out more stories like Eric and Caroline's, head to frontdesk.jane.app.


Vitae Health & Sport is the result of a blend of ideas, experiences, and a shared vision. Caroline King grew up in the friendly Midwest, earning her degree in mass communication from Miami University in Ohio. She sharpened her organizational skills in New York City's advertising scene before pursuing a Master's of Education from Loyola University Baltimore. Ready for a new challenge, she embraced the entrepreneurial spirit.

Dr. Eric Vermander grew up in Ottawa, Ontario, and turned his passion for sports and cycling into a career while studying Human Kinetics at the University of Ottawa. All along, he spent over 14 years in the sports retail industry. His journey led him from the Canadian Rockies to the University of Western States in Portland, Oregon, where he pursued chiropractic medicine. He continued to gain valuable clinical experience in Vancouver, British Columbia for a decade.

Together, as a couple with a daughter in tow, they opened Vitae Health & Sport in North Vancouver in 2019. Since then, they’ve focused on cultivating relationships, growing their business, and becoming a trusted part of the community—all while learning and evolving along the way.

In this episode


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

]]> Jane.app Buzzsprout-16570428 Wed, 12 Mar 2025 00:00:00 -0400 3321 1 8 full false How a former NFL athlete built a successful healthcare business | David Bruton of Between The Lines How a former NFL athlete built a successful healthcare business | David Bruton of Between The Lines David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room.

The physical space is just one way David is doing things differently. In this episode, he tells Denzil about some unexpected choices he’s made, the failures he’s faced, and how his experimentation resulted in something incredible.

To check out more stories like David's, head to frontdesk.jane.app.


As a former NFL veteran, David spent eight years on the gridiron, with seven of those years dedicated to the Denver Broncos, culminating in a thrilling Super Bowl 50 Championship victory. His journey began at the University of Notre Dame, where he honed his skills both on the field and in the classroom, laying the foundation for his future endeavours.

After David’s NFL career, he pursued higher education with the same determination, earning a Doctorate in Physical Therapy from the University of Colorado in 2021. But his commitment to making a difference didn't end there. He founded Bruton's Books in 2015, a literacy foundation aimed at supporting young readers in the Denver Public Schools system, channelling his passion for education into meaningful community impact.

Off the field, David finds joy in cycling, relishing the freedom of the open road. And when he’s not on two wheels, you can often find him lost in the pages of a good book, fuelling his curiosity and expanding his horizons. But above all, his greatest joy comes from spending time with his family, cherishing every moment they share together.


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine. Listener discretion is advised. This episode contains mature content and language that may not be suitable for all audiences. 

]]> David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room.

The physical space is just one way David is doing things differently. In this episode, he tells Denzil about some unexpected choices he’s made, the failures he’s faced, and how his experimentation resulted in something incredible.

To check out more stories like David's, head to frontdesk.jane.app.


As a former NFL veteran, David spent eight years on the gridiron, with seven of those years dedicated to the Denver Broncos, culminating in a thrilling Super Bowl 50 Championship victory. His journey began at the University of Notre Dame, where he honed his skills both on the field and in the classroom, laying the foundation for his future endeavours.

After David’s NFL career, he pursued higher education with the same determination, earning a Doctorate in Physical Therapy from the University of Colorado in 2021. But his commitment to making a difference didn't end there. He founded Bruton's Books in 2015, a literacy foundation aimed at supporting young readers in the Denver Public Schools system, channelling his passion for education into meaningful community impact.

Off the field, David finds joy in cycling, relishing the freedom of the open road. And when he’s not on two wheels, you can often find him lost in the pages of a good book, fuelling his curiosity and expanding his horizons. But above all, his greatest joy comes from spending time with his family, cherishing every moment they share together.


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine. Listener discretion is advised. This episode contains mature content and language that may not be suitable for all audiences. 

]]> Jane.app Buzzsprout-16564189 Wed, 26 Feb 2025 00:00:00 -0500 3035 1 7 full false Finding your people: The business case for creating community | Austin and Erin of Coast Mountain CrossFit Finding your people: The business case for creating community | Austin and Erin of Coast Mountain CrossFit Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym.

That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil.

In this episode, Denzil is talking to two people she knows very well — the owners of Coast Mountain CrossFit, Austin Evans and Erin Joyce to talk about their fascinating story in community building and business growth.

To check out more stories like Austin and Erin's, head to frontdesk.jane.app.

Guest bio

Austin Evans discovered CrossFit at the age of 14, blending it into his sports-centered life, which at the time included junior hockey, snowboarding, football, and soccer (just to name a few!). His passion led him to coaching, and eventually, opening Coast Mountain Crossfit, a gym located North Vancouver. He thrives on inspiring his clients to surpass their fitness goals through the space and community he's built.

Erin Joyce began her athletic journey early with gymnastics and cheerleading, eventually representing Australia on the world stage. At 14, she started coaching gymnastics, sharing her love for training and helping others succeed. This set the stage for her to become a CrossFit coach a few years later, continuing in a new space with the same passion. Within her work and the world of CrossFit, Erin values the supportive community and pursuit of staying healthy and fit. Erin has been a CrossFit coach for eight years and co-owns Coast Mountain with Austin.

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

]]> Having a place to go outside of work and home where you feel like you belong is crucial to our well-being. And for a lot of people, that place is the gym.

That’s where Coast Mountain CrossFit comes in. What’s special about this gym is the quality of coaching plus the community it’s created, which includes our very own Denzil.

In this episode, Denzil is talking to two people she knows very well — the owners of Coast Mountain CrossFit, Austin Evans and Erin Joyce to talk about their fascinating story in community building and business growth.

To check out more stories like Austin and Erin's, head to frontdesk.jane.app.

Guest bio

Austin Evans discovered CrossFit at the age of 14, blending it into his sports-centered life, which at the time included junior hockey, snowboarding, football, and soccer (just to name a few!). His passion led him to coaching, and eventually, opening Coast Mountain Crossfit, a gym located North Vancouver. He thrives on inspiring his clients to surpass their fitness goals through the space and community he's built.

Erin Joyce began her athletic journey early with gymnastics and cheerleading, eventually representing Australia on the world stage. At 14, she started coaching gymnastics, sharing her love for training and helping others succeed. This set the stage for her to become a CrossFit coach a few years later, continuing in a new space with the same passion. Within her work and the world of CrossFit, Erin values the supportive community and pursuit of staying healthy and fit. Erin has been a CrossFit coach for eight years and co-owns Coast Mountain with Austin.

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

]]> Jane.app Buzzsprout-16603868 Wed, 12 Feb 2025 10:00:00 -0500 2196 1 6 full false “Wait a minute, I think I’m a therapist”: One practitioner’s unlikely path to group practice | Matt Lundquist of Tribeca Therapy “Wait a minute, I think I’m a therapist”: One practitioner’s unlikely path to group practice | Matt Lundquist of Tribeca Therapy Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his community.

But, in doing that, he found a passion for clinical work, appreciating the one-on-one connections he made with people and the direct impact he could have on their lives. That’s when he realized: “Wait a minute, I think I’m a therapist.” Today, Matt is the founder and clinical director of Tribeca Therapy in New York City.

In this episode, Denzil learns how Matt’s early leadership trials helped build a thriving, people-first therapy practice.

Read more stories like Matt’s over at frontdesk.jane.app.

Matt is the Founder and Clinical Director of Tribeca Therapy, a 15-year-old group psychotherapy practice in Lower Manhattan, New York City. Matt is the lead supervisor for the practice and views his primary task as supporting talented therapists to become thriving clinicians and supervisors.

Matt trained in both psychodynamic and postmodern therapies and has extensive experience working with systems including couples, families and groups. Matt has provided organizational consulting to Fortune-500 companies and nonprofits and has served as an adjunct clinical instructor at the Hunter College School of Social Work. In addition to managing and providing clinical leadership for the practice, Matt maintains an active practice with individuals and couples.

Tribeca Therapy Team
Tribeca Therapy Website
Tribeca Therapy on Instagram
Tribeca Therapy on X (formerly Twitter)
Tribeca Therapy on TikTok


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

]]> Matt Lundquist didn’t always want to be a psychotherapist. Initially, he saw himself as more of a philosopher and social justice advocate — someone working to make change in his community.

But, in doing that, he found a passion for clinical work, appreciating the one-on-one connections he made with people and the direct impact he could have on their lives. That’s when he realized: “Wait a minute, I think I’m a therapist.” Today, Matt is the founder and clinical director of Tribeca Therapy in New York City.

In this episode, Denzil learns how Matt’s early leadership trials helped build a thriving, people-first therapy practice.

Read more stories like Matt’s over at frontdesk.jane.app.

Matt is the Founder and Clinical Director of Tribeca Therapy, a 15-year-old group psychotherapy practice in Lower Manhattan, New York City. Matt is the lead supervisor for the practice and views his primary task as supporting talented therapists to become thriving clinicians and supervisors.

Matt trained in both psychodynamic and postmodern therapies and has extensive experience working with systems including couples, families and groups. Matt has provided organizational consulting to Fortune-500 companies and nonprofits and has served as an adjunct clinical instructor at the Hunter College School of Social Work. In addition to managing and providing clinical leadership for the practice, Matt maintains an active practice with individuals and couples.

Tribeca Therapy Team
Tribeca Therapy Website
Tribeca Therapy on Instagram
Tribeca Therapy on X (formerly Twitter)
Tribeca Therapy on TikTok


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine.

]]> Jane.app Buzzsprout-16519677 Wed, 29 Jan 2025 00:00:00 -0500 2122 1 5 full false What does it really take to start a practice? | Joseph Ibe: Chiropractor, business owner, and investor What does it really take to start a practice? | Joseph Ibe: Chiropractor, business owner, and investor Joseph Ibe⁠ is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life into businesses that need it, and giving the next generation of practitioners a stake in the ground.

In this episode of Radio Front Desk, Denzil learns about what it actually takes to get started building a practice. Spoiler alert - according to Joseph, it’s not as scary as you might think.

To check out more stories like Joseph's, head to ⁠frontdesk.jane.app⁠.

⁠Dr. Joseph Ibe⁠ is a Blair Upper Cervical Chiropractor with 14 years of experience in private practice and a serial entrepreneur focused on health-related ventures. He thrives at the intersection of technology and patient care, always seeking innovative ways to improve outcomes. Driven by an unwavering commitment to the patient experience, Dr. Ibe believes exceptional care is the foundation of every healthcare provider’s mission. His vision of a healthier future is built on utilizing technology to advance well-being, stating, “I believe in a healthier world with healthier people utilizing technology to advance their wellbeing.”

In addition to growing his practice, Dr. Ibe has ventured into the startup scene, enterprise-level projects, and academia, gaining valuable insights from each sector. His work reflects a belief that the pursuit of serving others is endless and that healthcare professionals should continually evolve, learn, and apply their skills across various industries.

Dr. Ibe is passionate about creating solutions that blend technology and humanity, helping to shape the future of healthcare. His enduring mission is to inspire others to strive for excellence and to pursue service to their communities with relentless dedication.


⁠Joseph Ibe on Instagram⁠


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine. Listener discretion is advised. This episode contains mature content and language that may not be suitable for all audiences. 

]]> Joseph Ibe⁠ is a seasoned chiropractor, business owner, and investor - what some call a multi-hyphenate, and for good reason. He’s spent time building and flipping clinics, breathing new life into businesses that need it, and giving the next generation of practitioners a stake in the ground.

In this episode of Radio Front Desk, Denzil learns about what it actually takes to get started building a practice. Spoiler alert - according to Joseph, it’s not as scary as you might think.

To check out more stories like Joseph's, head to ⁠frontdesk.jane.app⁠.

⁠Dr. Joseph Ibe⁠ is a Blair Upper Cervical Chiropractor with 14 years of experience in private practice and a serial entrepreneur focused on health-related ventures. He thrives at the intersection of technology and patient care, always seeking innovative ways to improve outcomes. Driven by an unwavering commitment to the patient experience, Dr. Ibe believes exceptional care is the foundation of every healthcare provider’s mission. His vision of a healthier future is built on utilizing technology to advance well-being, stating, “I believe in a healthier world with healthier people utilizing technology to advance their wellbeing.”

In addition to growing his practice, Dr. Ibe has ventured into the startup scene, enterprise-level projects, and academia, gaining valuable insights from each sector. His work reflects a belief that the pursuit of serving others is endless and that healthcare professionals should continually evolve, learn, and apply their skills across various industries.

Dr. Ibe is passionate about creating solutions that blend technology and humanity, helping to shape the future of healthcare. His enduring mission is to inspire others to strive for excellence and to pursue service to their communities with relentless dedication.


⁠Joseph Ibe on Instagram⁠


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice. The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Jane or Front Desk magazine. Listener discretion is advised. This episode contains mature content and language that may not be suitable for all audiences. 

]]> Jane.app Buzzsprout-16430317 Wed, 15 Jan 2025 00:00:00 -0500 2816 1 4 full false Rethinking the front desk: Why personalized service isn’t always better for your patients | Dr. Julie Durnan of Ginger Desk Rethinking the front desk: Why personalized service isn’t always better for your patients | Dr. Julie Durnan of Ginger Desk Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses.

The first was a naturopathic clinic in North Vancouver. Then, when practitioners retreated online during the pandemic, she launched a second business - Ginger Desk - a virtual assistant company now serving hundreds of clinics.

In this episode, Denzil talks to Julie about balancing the demands of business ownership, improving the patient journey through admin, advocating for women and her staff, and her creative strategies for efficient and successful clinics.

Read how Julie got started building Ginger Desk in Front Desk Magazine

Dr. Julie Durnan is the Founder and CEO of Ginger Desk - virtual administrative assistants for health practitioners. Ginger Desk hires, trains, and manages industry-trained medical office assistants and matches these Virtual Assistants (VAs) to health practitioners remotely. Their ultimate goal is to empower solo practitioners and clinic owners to achieve administrative freedom.

Dr. Julie Durnan has founded two integrative health clinics and currently operates one of them with a team of 10 practitioners. Over nearly 20 years, she has been deeply involved in running clinics and maintaining a private naturopathic medical practice. She is a community builder and a fierce advocate for supporting women who want to build their careers, focus on their families, and make health services more accessible for all.



This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Dr. Julie Durnan is a dual entrepreneur doing something pretty unique: she’s a licensed naturopathic physician who’s opened not one, but two businesses.

The first was a naturopathic clinic in North Vancouver. Then, when practitioners retreated online during the pandemic, she launched a second business - Ginger Desk - a virtual assistant company now serving hundreds of clinics.

In this episode, Denzil talks to Julie about balancing the demands of business ownership, improving the patient journey through admin, advocating for women and her staff, and her creative strategies for efficient and successful clinics.

Read how Julie got started building Ginger Desk in Front Desk Magazine

Dr. Julie Durnan is the Founder and CEO of Ginger Desk - virtual administrative assistants for health practitioners. Ginger Desk hires, trains, and manages industry-trained medical office assistants and matches these Virtual Assistants (VAs) to health practitioners remotely. Their ultimate goal is to empower solo practitioners and clinic owners to achieve administrative freedom.

Dr. Julie Durnan has founded two integrative health clinics and currently operates one of them with a team of 10 practitioners. Over nearly 20 years, she has been deeply involved in running clinics and maintaining a private naturopathic medical practice. She is a community builder and a fierce advocate for supporting women who want to build their careers, focus on their families, and make health services more accessible for all.



This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-16249076 Wed, 11 Dec 2024 00:00:00 -0500 960 1 3 full false Does your clinic have a mission? | Emily Marson & Ghoncheh Ayazi of Aphrodite Fertility on practicing with purpose Does your clinic have a mission? | Emily Marson & Ghoncheh Ayazi of Aphrodite Fertility on practicing with purpose Walk into ⁠Aphrodite Fertility Acupuncture⁠, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fertility clinic, you’re welcomed into a safe space, carefully built for some of life’s most vulnerable moments.

In this episode, you’ll hear how Emily Marson and Ghoncheh Ayazi’s trust for each other as business partners overflows to their practice, and how they make their guest experience a healing one.

Learn more about Aphrodite Fertility, and read their story ⁠here⁠ in Front Desk magazine.

Emily Marson is a true believer in comprehensive integrative fertility care. She has made it her mission to pull women out of the darkness of infertility and guide them to the family they’ve always wanted. She credits much of her patient’s success to combining the ancient wisdom of Chinese medicine with modern, conventional biomedicine. You will find just what you need at Aphrodite, every step of the way.

Ghoncheh Ayazi is deeply committed to empowering and guiding women and couples on their journey towards a happy, healthy baby. Her life’s mission is to support women through these major life transitions equipped with knowledge and support. She is a leading specialist in integrative fertility, hormone and menstrual health, pregnancy and postpartum wellness. Ghoncheh loves connecting deeply with her patients one-on-one to lend a listening ear, provide thoughtful questions and guide them to the rightful next steps to help reach a healthy pregnancy. She is a cherished resource for those seeking support and care on their fertility journey.



This podcast is for informational purposes only and does not constitute medical, legal, or financial advice. The views expressed in this episode are solely those of the host/guests and do not necessarily reflect the position of Jane or front desk magazine.

This episode also contains material about fertility that may be triggering or distressing for some individuals. Listener discretion is advised.

]]> Walk into ⁠Aphrodite Fertility Acupuncture⁠, and you’ll be greeted by vibrant plants, a warm waiting room, and a soft piano track playing over the speakers. Regardless of your journey to this fertility clinic, you’re welcomed into a safe space, carefully built for some of life’s most vulnerable moments.

In this episode, you’ll hear how Emily Marson and Ghoncheh Ayazi’s trust for each other as business partners overflows to their practice, and how they make their guest experience a healing one.

Learn more about Aphrodite Fertility, and read their story ⁠here⁠ in Front Desk magazine.

Emily Marson is a true believer in comprehensive integrative fertility care. She has made it her mission to pull women out of the darkness of infertility and guide them to the family they’ve always wanted. She credits much of her patient’s success to combining the ancient wisdom of Chinese medicine with modern, conventional biomedicine. You will find just what you need at Aphrodite, every step of the way.

Ghoncheh Ayazi is deeply committed to empowering and guiding women and couples on their journey towards a happy, healthy baby. Her life’s mission is to support women through these major life transitions equipped with knowledge and support. She is a leading specialist in integrative fertility, hormone and menstrual health, pregnancy and postpartum wellness. Ghoncheh loves connecting deeply with her patients one-on-one to lend a listening ear, provide thoughtful questions and guide them to the rightful next steps to help reach a healthy pregnancy. She is a cherished resource for those seeking support and care on their fertility journey.



This podcast is for informational purposes only and does not constitute medical, legal, or financial advice. The views expressed in this episode are solely those of the host/guests and do not necessarily reflect the position of Jane or front desk magazine.

This episode also contains material about fertility that may be triggering or distressing for some individuals. Listener discretion is advised.

]]> Jane.app Buzzsprout-16210523 Wed, 04 Dec 2024 00:00:00 -0500 3540 1 2 full false Bootstrapping a PT business in a fiercely competitive market | Dr. Kellen Scantlebury of Fit Club NY Bootstrapping a PT business in a fiercely competitive market | Dr. Kellen Scantlebury of Fit Club NY Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat.

In this episode, we hear from Dr. Kellen Scantlebury — a physical therapist who’s built his practice, Fit Club New York, from the ground up. Kellen shares how he developed his unique brand philosophy, the things he does to set himself apart in a saturated market, and what he’s learned in scaling his practice.

To check out more stories like Kellen's, head to jane.app/frontdesk.

Dr. Kellen Scantlebury received his Doctor of Physical Therapy degree from Stony Brook University. He received his Bachelor's of Science degree from Long Island University Post, where he also was a four-year starter on the men's basketball team. Upon graduating from LIU, Kellen's passion for fitness and desire to help others inspired him to pursue a personal training certification from the American College of Sports Medicine. It was in these years that the foundation for Fit Club was established.

Kellen started Fit Club Physical Therapy in 2017 with the mission of elevating the physical therapy experience for the active individual in New York. Since embarking on this journey he has helped thousands of people and opened four clinics in the New York area. Kellen has given presentations at Fortune 500 companies with regards to the latest evidence-based practice on prevention of injury for the runner and ergonomic set up. In his free time, Kellen stays active playing intramural basketball, weightlifting, and running. He also enjoys spending time with his family, friends and traveling.

Fit Club NY

Dr. Kels on Instagram

Fit Club NY on Instagram


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat.

In this episode, we hear from Dr. Kellen Scantlebury — a physical therapist who’s built his practice, Fit Club New York, from the ground up. Kellen shares how he developed his unique brand philosophy, the things he does to set himself apart in a saturated market, and what he’s learned in scaling his practice.

To check out more stories like Kellen's, head to jane.app/frontdesk.

Dr. Kellen Scantlebury received his Doctor of Physical Therapy degree from Stony Brook University. He received his Bachelor's of Science degree from Long Island University Post, where he also was a four-year starter on the men's basketball team. Upon graduating from LIU, Kellen's passion for fitness and desire to help others inspired him to pursue a personal training certification from the American College of Sports Medicine. It was in these years that the foundation for Fit Club was established.

Kellen started Fit Club Physical Therapy in 2017 with the mission of elevating the physical therapy experience for the active individual in New York. Since embarking on this journey he has helped thousands of people and opened four clinics in the New York area. Kellen has given presentations at Fortune 500 companies with regards to the latest evidence-based practice on prevention of injury for the runner and ergonomic set up. In his free time, Kellen stays active playing intramural basketball, weightlifting, and running. He also enjoys spending time with his family, friends and traveling.

Fit Club NY

Dr. Kels on Instagram

Fit Club NY on Instagram


This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

]]> Jane.app Buzzsprout-16135118 Wed, 20 Nov 2024 00:00:00 -0500 1136 1 1 full false Radio Front Desk Trailer Radio Front Desk Trailer Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.

Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.

Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

]]> Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.

Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.

Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

]]> Jane.app Buzzsprout-16066449 Thu, 07 Nov 2024 13:00:00 -0500 54 1 trailer false