Excellentia Podcast: Surgery Center Chat Fri, 06 Mar 2026 11:58:24 -0500 http://www.excellentiagroup.com en-us © 2026 Excellentia Podcast: Surgery Center Chat yes Support this Podcast 0a626007-33c9-5725-9585-7e165a77d023 Cathy Montgomery & Roger Manning episodic false Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.

]]> Buzzsprout (https://www.buzzsprout.com) regulatory, compliance, surgery, operations, training, accreditation, surveys, consulting, health, ASC Cathy Montgomery & Roger Manning https://storage.buzzsprout.com/zdydf3wqk3edwgjdgqera3jsfd6y?.jpg Excellentia Podcast: Surgery Center Chat http://www.excellentiagroup.com How to Build Outstanding Customer Service for Your Patients & Referral Sources How to Build Outstanding Customer Service for Your Patients & Referral Sources Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team.  Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at: www.excellentiagroup.com to learn more about us.

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]]> Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team.  Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at: www.excellentiagroup.com to learn more about us.

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]]> Roger Manning Buzzsprout-18504057 Tue, 13 Jan 2026 17:00:00 -0600 4280 human resources, customer service, training 7 full false 016- Turning Around Toxic Company Culture 016- Turning Around Toxic Company Culture Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control.  This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management.

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]]> Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control.  This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management.

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]]> Roger Manning Buzzsprout-17516580 Fri, 18 Jul 2025 13:00:00 -0500 1972 2025 16 full false DEI vs. EEOC Clarification DEI vs. EEOC Clarification Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices.  Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools.

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]]> Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices.  Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools.

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]]> Roger Manning Buzzsprout-17516350 Wed, 16 Jul 2025 12:00:00 -0500 1338 2025 15 full false 014 - Introduction to AAAHC 2023 v.42 014 - Introduction to AAAHC 2023 v.42 Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC accredited and need to know updates and changes. This presentation is not intended to be everything A-Z for newbies to AAAHC.

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]]> Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC accredited and need to know updates and changes. This presentation is not intended to be everything A-Z for newbies to AAAHC.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-12273298 Fri, 17 Feb 2023 09:00:00 -0600 2137 2 14 full false 013- What About Those Drills? Questions Answered. 013- What About Those Drills? Questions Answered. Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization.  Cathy and Sandra will discuss what they are and how to go about in accomplishing successful drills that will meet your surveyors expectations.

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]]> Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization.  Cathy and Sandra will discuss what they are and how to go about in accomplishing successful drills that will meet your surveyors expectations.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-12231118 Sat, 11 Feb 2023 11:00:00 -0600 1709 2 13 full false Team Building - A Manager's Self-Assessment Team Building - A Manager's Self-Assessment Roger Manning gives the beginning excerpt from a 79 minutes webinar presentation on Team Building with the focus on the manager's self-assessment of their team building skills.

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]]> Roger Manning gives the beginning excerpt from a 79 minutes webinar presentation on Team Building with the focus on the manager's self-assessment of their team building skills.

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]]> Roger Manning Buzzsprout-7810756 Thu, 11 Feb 2021 11:00:00 -0600 2023 1 12 full false 011- Professionalism 011- Professionalism Roger Manning, Managing Partner, Excellentia Advisory Group discusses what professionalism should look like in managers and their staff in the surgery centers and medical clinics including what traits to look for in hiring professionalism and what unsavory characters you need to eliminate from your organization.

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]]> Roger Manning, Managing Partner, Excellentia Advisory Group discusses what professionalism should look like in managers and their staff in the surgery centers and medical clinics including what traits to look for in hiring professionalism and what unsavory characters you need to eliminate from your organization.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-3585790 Fri, 01 May 2020 17:00:00 -0500 2692 11 full false 010 - ASC Success Series: An Interview With John Paoni 010 - ASC Success Series: An Interview With John Paoni This is the second episode of our ASC Success Series interview featuring John Paoni; a passionate and enthusiastic Administrator of the Green Mountain Surgery Center. Roger Manning interviews John to learn about what has made him such a successful ASC Administrator and learn about his new project, the first multi-specialty ASC in the State of Vermont.

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]]> This is the second episode of our ASC Success Series interview featuring John Paoni; a passionate and enthusiastic Administrator of the Green Mountain Surgery Center. Roger Manning interviews John to learn about what has made him such a successful ASC Administrator and learn about his new project, the first multi-specialty ASC in the State of Vermont.

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]]> Roger Manning & John Paoni Buzzsprout-999638 Mon, 18 Mar 2019 10:00:00 -0500 1693 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery, administrator, office, surgery center, health facility 1 10 full false 009 - New Surgery Center Start Up Process 009 - New Surgery Center Start Up Process Cathy Montgomery and Roger Manning discuss the process of starting up a new ASC.

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]]> Cathy Montgomery and Roger Manning discuss the process of starting up a new ASC.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-991209 Mon, 11 Mar 2019 00:00:00 -0500 1093 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery, start up, advisory, contractors, vendors 1 9 full false 008 - Do's and Don'ts of Recruiting 008 - Do's and Don'ts of Recruiting Cathy Montgomery interviews Roger Manning on the topic of Recruiting Do's and Don'ts at Ambulatory Surgery Centers, as well as how to find the best candidate for your available position. 

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]]> Cathy Montgomery interviews Roger Manning on the topic of Recruiting Do's and Don'ts at Ambulatory Surgery Centers, as well as how to find the best candidate for your available position. 

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]]> Cathy Montgomery & Roger Manning Buzzsprout-984234 Wed, 06 Mar 2019 00:00:00 -0600 1348 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery, human resources, HR, employee handbook, recruiting, employee, employees 1 8 full false 007 - I Am Being Sued Over My Employee Handbook 007 - I Am Being Sued Over My Employee Handbook Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to the importance of clear wording and intentions in your Employee Handbook in ambulatory surgery centers (small businesses.) 

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]]> Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to the importance of clear wording and intentions in your Employee Handbook in ambulatory surgery centers (small businesses.) 

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]]> Cathy Montgomery & Roger Manning Buzzsprout-967995 Mon, 25 Feb 2019 08:00:00 -0600 954 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery, human resources, HR, employee handbook 1 7 full false 006: ASC Success Series: An Interview With Jim Stilley 006: ASC Success Series: An Interview With Jim Stilley This is our first ASC Success Series interview.  Roger Manning interviews Jim Stilley, VP of Operations from VEI Michigan about his ASC industry successes. 

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]]> This is our first ASC Success Series interview.  Roger Manning interviews Jim Stilley, VP of Operations from VEI Michigan about his ASC industry successes. 

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]]> Roger Manning & Jim Stilley Buzzsprout-961259 Mon, 18 Feb 2019 00:00:00 -0600 2739 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery, finances, financial 1 6 full false 005 - CMS Proposals 005 - CMS Proposals Cathy Montgomery discusses three (3)  CMS proposed rule changes. Also, an introduction of Regina Robinson as faculty speaker at Excellentia University with upcoming webinar on Case Costing.

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]]> Cathy Montgomery discusses three (3)  CMS proposed rule changes. Also, an introduction of Regina Robinson as faculty speaker at Excellentia University with upcoming webinar on Case Costing.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-950032 Mon, 11 Feb 2019 08:00:00 -0600 817 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery, CMS 1 5 full false 004 - Employee Misclassification and the Court of Law 004 - Employee Misclassification and the Court of Law Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to employee misclassification in ambulatory surgery centers (small businesses) and how misclassification can put you on the losing end of a employment lawsuit.

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]]> Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to employee misclassification in ambulatory surgery centers (small businesses) and how misclassification can put you on the losing end of a employment lawsuit.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-943475 Mon, 04 Feb 2019 00:00:00 -0600 1272 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery 1 4 full false 003 - Lessons We Learn from a Notable New Jersey Survey 003 - Lessons We Learn from a Notable New Jersey Survey Cathy Montgomery reviews a notable New Jersey Survey in hopes to prepare your facility to avoid similar citations. 

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]]> Cathy Montgomery reviews a notable New Jersey Survey in hopes to prepare your facility to avoid similar citations. 

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]]> Cathy Montgomery & Roger Manning Buzzsprout-935603 Mon, 28 Jan 2019 00:00:00 -0600 984 EOP, emergency operations plan, disaster plan, ASC, Ambulatory Surgery Center, Surgery 1 3 full false 002-Emergency Operations Plan Discussion 002-Emergency Operations Plan Discussion Cathy Montgomery has a brief discussion as to the Emergency Operations Plan and what she is hearing as the most common surveyor citations.

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]]> Cathy Montgomery has a brief discussion as to the Emergency Operations Plan and what she is hearing as the most common surveyor citations.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-931872 Thu, 24 Jan 2019 00:00:00 -0600 1091 EOP, emergency operations plan, disaster plan, 1 2 full false 001- Quality Reporting 2019 001- Quality Reporting 2019 This is Excellentia Advisory Group's first podcast episode. To kick it off, Cathy Montgomery, President of Excellentia Advisory Group will discuss briefly some important changes to ambulatory surgery center's Quality Reporting.

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]]> This is Excellentia Advisory Group's first podcast episode. To kick it off, Cathy Montgomery, President of Excellentia Advisory Group will discuss briefly some important changes to ambulatory surgery center's Quality Reporting.

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]]> Cathy Montgomery & Roger Manning Buzzsprout-923089 Wed, 16 Jan 2019 00:00:00 -0600 975 quality reporting, quality outcome, fee for performance, surgery center, ASC 1 1 full false