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    <itunes:title>#40 Arman Piric - Rockwell Automation : Salesforce in Fortune 500: Building Teams &amp; Product Management</itunes:title>
    <title>#40 Arman Piric - Rockwell Automation : Salesforce in Fortune 500: Building Teams &amp; Product Management</title>
    <itunes:summary><![CDATA[Featured Arman Piric  Arman Piric is a technology executive and hands-on builder.   As Director of Salesforce &amp; Digital Transformation at Rockwell Automation, he has led $30M+ portfolio and 100+ person delivery org across an ~18,000-user ecosystem — while still personally shipping AI-native products, from voice agents to mobile apps. His edge is rare: an executive who sets enterprise strategy and writes the prompts himself, now driving AI adoption across IT. Talking with the people who ow...]]></itunes:summary>
    <description><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/arman-piric-85388765/'><b>Arman Piric</b></a><br/><br/>Arman Piric is a technology executive and hands-on builder. <br/><br/>As Director of Salesforce &amp; Digital Transformation at <a href='https://www.linkedin.com/company/rockwell-automation/'><b>Rockwell Automation</b></a>, he has led $30M+ portfolio and 100+ person delivery org across an ~18,000-user ecosystem — while still personally shipping AI-native products, from voice agents to mobile apps. His edge is rare: an executive who sets enterprise strategy and writes the prompts himself, now driving AI adoption across IT.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/arman-piric-85388765/'><b>Arman Piric</b></a><br/><br/>Arman Piric is a technology executive and hands-on builder. <br/><br/>As Director of Salesforce &amp; Digital Transformation at <a href='https://www.linkedin.com/company/rockwell-automation/'><b>Rockwell Automation</b></a>, he has led $30M+ portfolio and 100+ person delivery org across an ~18,000-user ecosystem — while still personally shipping AI-native products, from voice agents to mobile apps. His edge is rare: an executive who sets enterprise strategy and writes the prompts himself, now driving AI adoption across IT.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 02 Jun 2026 07:00:00 -0400</pubDate>
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    <itunes:title>#39 Hector Carballosa -  inav :Salesforce in Aviation </itunes:title>
    <title>#39 Hector Carballosa -  inav :Salesforce in Aviation </title>
    <itunes:summary><![CDATA[Featured Hector Carballosa  Hector has built his career at the intersection of enterprise technology consulting, revenue operations, and the aviation aftermarket. Regardless of the environment, the work has always been the same: finding what’s broken, building what’s needed, and delivering outcomes that stick.  Hector’s foundation is in Salesforce and enterprise software architecture, but years of working across both consulting and industry have taught him that technical skill alone doesn’t m...]]></itunes:summary>
    <description><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/hector-carballosa/'><b>Hector Carballosa</b></a><br/><br/>Hector has built his career at the intersection of enterprise technology consulting, revenue operations, and the aviation aftermarket. Regardless of the environment, the work has always been the same: finding what’s broken, building what’s needed, and delivering outcomes that stick.<br/><br/>Hector’s foundation is in Salesforce and enterprise software architecture, but years of working across both consulting and industry have taught him that technical skill alone doesn’t move an organization. What does is someone who can pair that depth with real leadership: bringing clarity to complicated situations, getting people aligned, and driving meaningful change all the way through to results.<br/><br/>What makes that possible is how Hector engages with a business. He takes the time to understand an organization at every level, whether that’s the operational realities on the shop floor or the strategic priorities in the boardroom.<br/><br/>That understanding is what allows Hector to craft a technology vision that actually fits, then execute on it: designing the processes, architecting the solutions, hiring and mentoring the right people, and building the operational foundation that lets a business scale.<br/><br/>That’s RevOps done right, and it’s how Hector helps organizations grow. Always happy to connect and talk shop on Salesforce, enterprise and revenue tech, and the aviation aftermarket.<br/><br/>Hector is currently Director - CRM, ERP &amp; RevOps <a href='https://www.linkedin.com/company/inav-llc/'><b>inav</b></a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/hector-carballosa/'><b>Hector Carballosa</b></a><br/><br/>Hector has built his career at the intersection of enterprise technology consulting, revenue operations, and the aviation aftermarket. Regardless of the environment, the work has always been the same: finding what’s broken, building what’s needed, and delivering outcomes that stick.<br/><br/>Hector’s foundation is in Salesforce and enterprise software architecture, but years of working across both consulting and industry have taught him that technical skill alone doesn’t move an organization. What does is someone who can pair that depth with real leadership: bringing clarity to complicated situations, getting people aligned, and driving meaningful change all the way through to results.<br/><br/>What makes that possible is how Hector engages with a business. He takes the time to understand an organization at every level, whether that’s the operational realities on the shop floor or the strategic priorities in the boardroom.<br/><br/>That understanding is what allows Hector to craft a technology vision that actually fits, then execute on it: designing the processes, architecting the solutions, hiring and mentoring the right people, and building the operational foundation that lets a business scale.<br/><br/>That’s RevOps done right, and it’s how Hector helps organizations grow. Always happy to connect and talk shop on Salesforce, enterprise and revenue tech, and the aviation aftermarket.<br/><br/>Hector is currently Director - CRM, ERP &amp; RevOps <a href='https://www.linkedin.com/company/inav-llc/'><b>inav</b></a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 19 May 2026 07:00:00 -0400</pubDate>
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    <itunes:title>#38 Peter Schweiss - Hope Ignites: The Power of Intentional Design</itunes:title>
    <title>#38 Peter Schweiss - Hope Ignites: The Power of Intentional Design</title>
    <itunes:summary><![CDATA[Peter Schweiss is the Director of Technology Services at Hope Ignites, an international nonprofit organization that empowers young people in need, Peter leads the design and implementation of technology solutions that support the organization’s mission and goals.   With over 10 years of experience in technology consulting and services, Peter has worked with a wide range of clients across industries such as hospitality and education.  Peter’s core competencies include process automation, ...]]></itunes:summary>
    <description><![CDATA[<p><a href='https://www.linkedin.com/in/petetalkstech/'><b>Peter Schweiss</b></a><b> </b>is the Director of Technology Services at <a href='https://www.linkedin.com/company/hopeignitesnetwork/'><b>Hope Ignites</b></a>, an international nonprofit organization that empowers young people in need, Peter leads the design and implementation of technology solutions that support the organization’s mission and goals. <br/><br/>With over 10 years of experience in technology consulting and services, Peter has worked with a wide range of clients across industries such as hospitality and education.<br/><br/>Peter’s core competencies include process automation, Salesforce administration, network engineering, cybersecurity, and project management. <br/><br/>An active member of SFXD, the Salesforce Discord Exchange, Peter regularly shares best practices and insights with other Salesforce professionals. Driven by a passion for innovation and education, Peter is dedicated to coaching and mentoring others to help them reach their full potential.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p><a href='https://www.linkedin.com/in/petetalkstech/'><b>Peter Schweiss</b></a><b> </b>is the Director of Technology Services at <a href='https://www.linkedin.com/company/hopeignitesnetwork/'><b>Hope Ignites</b></a>, an international nonprofit organization that empowers young people in need, Peter leads the design and implementation of technology solutions that support the organization’s mission and goals. <br/><br/>With over 10 years of experience in technology consulting and services, Peter has worked with a wide range of clients across industries such as hospitality and education.<br/><br/>Peter’s core competencies include process automation, Salesforce administration, network engineering, cybersecurity, and project management. <br/><br/>An active member of SFXD, the Salesforce Discord Exchange, Peter regularly shares best practices and insights with other Salesforce professionals. Driven by a passion for innovation and education, Peter is dedicated to coaching and mentoring others to help them reach their full potential.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 05 May 2026 07:00:00 -0400</pubDate>
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    <itunes:title>#37 Eric Nelson - Sunshine Behavioral Health : Building Engineering Teams in 2026</itunes:title>
    <title>#37 Eric Nelson - Sunshine Behavioral Health : Building Engineering Teams in 2026</title>
    <itunes:summary><![CDATA[Eric Nelson is a builder at his core.   Whether that’s high-performing teams, complex Salesforce architectures, or scalable business solutions.  What makes his background unique is the combination of organizational psychology and deep technical expertise, allowing him to lead across disciplines without micromanaging... instead focusing on creating environments where top talent can thrive.  He brings a strong track record of architecting enterprise systems, driving efficiency, and reducin...]]></itunes:summary>
    <description><![CDATA[<p><a href='https://www.linkedin.com/in/ericnelsonco/'><b>Eric Nelson</b></a><b> </b>is a builder at his core. <br/><br/>Whether that’s high-performing teams, complex Salesforce architectures, or scalable business solutions.<br/><br/>What makes his background unique is the combination of organizational psychology and deep technical expertise, allowing him to lead across disciplines without micromanaging... instead focusing on creating environments where top talent can thrive.<br/><br/>He brings a strong track record of architecting enterprise systems, driving efficiency, and reducing costs at scale including multimillion-dollar savings through smarter technical and vendor strategies.<br/><br/>At the heart of it, Eric specializes in bringing people and systems together &amp; building cohesive teams, aligning stakeholders, and delivering solutions that actually work in the real world.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p><a href='https://www.linkedin.com/in/ericnelsonco/'><b>Eric Nelson</b></a><b> </b>is a builder at his core. <br/><br/>Whether that’s high-performing teams, complex Salesforce architectures, or scalable business solutions.<br/><br/>What makes his background unique is the combination of organizational psychology and deep technical expertise, allowing him to lead across disciplines without micromanaging... instead focusing on creating environments where top talent can thrive.<br/><br/>He brings a strong track record of architecting enterprise systems, driving efficiency, and reducing costs at scale including multimillion-dollar savings through smarter technical and vendor strategies.<br/><br/>At the heart of it, Eric specializes in bringing people and systems together &amp; building cohesive teams, aligning stakeholders, and delivering solutions that actually work in the real world.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 21 Apr 2026 07:00:00 -0400</pubDate>
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    <itunes:title>#36 Pam Hannett - Liberty Bank: Behind the Build, Salesforce in Banking</itunes:title>
    <title>#36 Pam Hannett - Liberty Bank: Behind the Build, Salesforce in Banking</title>
    <itunes:summary><![CDATA[Pamela Hannett, VP of Salesforce Strategy and Execution at Liberty Bank - CT  With over 25 years of experience driving innovation and transformation in financial services, a trusted advisor to institutions navigating complex change.   Her expertise spans marketing technology, customer relationship management, core banking, business applications, product management, and sales operations - empowering organizations to modernize, compete, and grow in a digital-first economy.  She leads with ...]]></itunes:summary>
    <description><![CDATA[<p><a href='https://www.linkedin.com/in/phannett/'><b>Pamela Hannett</b></a>, VP of Salesforce Strategy and Execution at <a href='https://www.linkedin.com/company/liberty-bankct/'><b>Liberty Bank - CT</b></a><br/><br/>With over 25 years of experience driving innovation and transformation in financial services, a trusted advisor to institutions navigating complex change. <br/><br/>Her expertise spans marketing technology, customer relationship management, core banking, business applications, product management, and sales operations - empowering organizations to modernize, compete, and grow in a digital-first economy.<br/><br/>She leads with a philosophy centered on collaboration, adaptability, and continuous learning - building high-performing teams that embrace change and deliver measurable impact. A big believer in leadership is about inspiring others to innovate, fostering a culture of trust, and aligning technology with human-centered design to create lasting value.<br/><br/>Her approach integrates digital technologies, AI-driven insights, advanced analytics, and process automation to reimagine customer engagement, personalize experiences, and unlock new revenue streams. <br/><br/>From strategy to execution, Pam helps financial institutions harness the power of data, emerging technologies, and intelligent automation to thrive in a rapidly evolving, highly regulated industry.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p><a href='https://www.linkedin.com/in/phannett/'><b>Pamela Hannett</b></a>, VP of Salesforce Strategy and Execution at <a href='https://www.linkedin.com/company/liberty-bankct/'><b>Liberty Bank - CT</b></a><br/><br/>With over 25 years of experience driving innovation and transformation in financial services, a trusted advisor to institutions navigating complex change. <br/><br/>Her expertise spans marketing technology, customer relationship management, core banking, business applications, product management, and sales operations - empowering organizations to modernize, compete, and grow in a digital-first economy.<br/><br/>She leads with a philosophy centered on collaboration, adaptability, and continuous learning - building high-performing teams that embrace change and deliver measurable impact. A big believer in leadership is about inspiring others to innovate, fostering a culture of trust, and aligning technology with human-centered design to create lasting value.<br/><br/>Her approach integrates digital technologies, AI-driven insights, advanced analytics, and process automation to reimagine customer engagement, personalize experiences, and unlock new revenue streams. <br/><br/>From strategy to execution, Pam helps financial institutions harness the power of data, emerging technologies, and intelligent automation to thrive in a rapidly evolving, highly regulated industry.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 07 Apr 2026 07:00:00 -0400</pubDate>
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    <itunes:episode>4</itunes:episode>
    <itunes:episodeType>full</itunes:episodeType>
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    <itunes:title>#35 Suzie Campbell - Start Early : Data for Good a Non Profit&#39;s Journey</itunes:title>
    <title>#35 Suzie Campbell - Start Early : Data for Good a Non Profit&#39;s Journey</title>
    <itunes:summary><![CDATA[Suzie Campbell is the creator or 24/7 Suzie, Secretary of Dreamin’ in Data and Assistant Director, Salesforce at Start Early, leading data architecture strategy across a complex multi-cloud environment.   After 10 years in higher education, she transitioned to Salesforce administration six years ago. She's presented at Dreamforce, DevOps Dreamin', Datablazer Mastery On-Site, and multiple nonprofit user groups on data strategy, governance, and migration.   She believes perfect system...]]></itunes:summary>
    <description><![CDATA[<p><a href='https://www.linkedin.com/in/suzie-campbell/'><b>Suzie Campbell</b></a> is the creator or 24/7 Suzie, Secretary of Dreamin’ in Data and Assistant Director, Salesforce at Start Early, leading data architecture strategy across a complex multi-cloud environment. <br/><br/>After 10 years in higher education, she transitioned to Salesforce administration six years ago. She&apos;s presented at Dreamforce, DevOps Dreamin&apos;, Datablazer Mastery On-Site, and multiple nonprofit user groups on data strategy, governance, and migration. <br/><br/>She believes perfect systems don&apos;t exist, but progress does. <br/><br/>She&apos;s committed to building community where data professionals support each other through complex technical challenges and where nonprofits feel seen and heard.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p><a href='https://www.linkedin.com/in/suzie-campbell/'><b>Suzie Campbell</b></a> is the creator or 24/7 Suzie, Secretary of Dreamin’ in Data and Assistant Director, Salesforce at Start Early, leading data architecture strategy across a complex multi-cloud environment. <br/><br/>After 10 years in higher education, she transitioned to Salesforce administration six years ago. She&apos;s presented at Dreamforce, DevOps Dreamin&apos;, Datablazer Mastery On-Site, and multiple nonprofit user groups on data strategy, governance, and migration. <br/><br/>She believes perfect systems don&apos;t exist, but progress does. <br/><br/>She&apos;s committed to building community where data professionals support each other through complex technical challenges and where nonprofits feel seen and heard.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:author>Hiring Hero Khero &amp; Data &quot;Maz&quot; Dave</itunes:author>
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    <pubDate>Tue, 24 Mar 2026 07:00:00 -0400</pubDate>
    <itunes:duration>3785</itunes:duration>
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    <itunes:season>5</itunes:season>
    <itunes:episode>3</itunes:episode>
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  <item>
    <itunes:title>#34 Christy Grow - Beacon Pointe: Salesforce &amp; Agile in Wealth Management</itunes:title>
    <title>#34 Christy Grow - Beacon Pointe: Salesforce &amp; Agile in Wealth Management</title>
    <itunes:summary><![CDATA[Episode: #34  Christy Grow is a Sr Salesforce Program Manager at Beacon Pointe who excels at bridging the gap between business stakeholders and engineering teams. She has 7+ years of experience managing enterprise Salesforce orgs and 15+ years of experience in healthcare and financial services.   Highlights from her 7+ years in financial services include managing diverse teams, bringing Salesforce orgs up to enterprise level compliance standards, and implementing complex workflows to imp...]]></itunes:summary>
    <description><![CDATA[<p>Episode: #34<br/><br/><a href='https://www.linkedin.com/in/christy-grow/'><b>Christy Grow</b></a> is a Sr Salesforce Program Manager at <a href='https://www.linkedin.com/company/beacon-pointe-ria/'><b>Beacon Pointe</b></a> who excels at bridging the gap between business stakeholders and engineering teams. She has 7+ years of experience managing enterprise Salesforce orgs and 15+ years of experience in healthcare and financial services. <br/><br/>Highlights from her 7+ years in financial services include managing diverse teams, bringing Salesforce orgs up to enterprise level compliance standards, and implementing complex workflows to improve efficiency and drive growth. <br/><br/>Highlights from her 9+ years in healthcare include data analytics/reporting, system administration/implementation of data management software (700+ users), and supervising 20+ direct reports.<br/><br/>Christy is passionate about building intuitive, user-friendly systems to allow people to work more effectively.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Episode: #34<br/><br/><a href='https://www.linkedin.com/in/christy-grow/'><b>Christy Grow</b></a> is a Sr Salesforce Program Manager at <a href='https://www.linkedin.com/company/beacon-pointe-ria/'><b>Beacon Pointe</b></a> who excels at bridging the gap between business stakeholders and engineering teams. She has 7+ years of experience managing enterprise Salesforce orgs and 15+ years of experience in healthcare and financial services. <br/><br/>Highlights from her 7+ years in financial services include managing diverse teams, bringing Salesforce orgs up to enterprise level compliance standards, and implementing complex workflows to improve efficiency and drive growth. <br/><br/>Highlights from her 9+ years in healthcare include data analytics/reporting, system administration/implementation of data management software (700+ users), and supervising 20+ direct reports.<br/><br/>Christy is passionate about building intuitive, user-friendly systems to allow people to work more effectively.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 10 Mar 2026 07:00:00 -0400</pubDate>
    <itunes:duration>3674</itunes:duration>
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    <itunes:season>5</itunes:season>
    <itunes:episode>2</itunes:episode>
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    <itunes:title>#33 Brent Downey - Pushpay: The Human Touch and Agentforce</itunes:title>
    <title>#33 Brent Downey - Pushpay: The Human Touch and Agentforce</title>
    <itunes:summary><![CDATA[Featured: Brent Downey, Sr. Director of Revenue Technology of Pushpay  Brent Downey a Salesforce MVP and the creator of AdminHero.com. Since 2012, He has empowered Salesforce Administrators to become workplace heroes through practical advice, best practices, and thought leadership in the Salesforce community.  As a multi-certified Salesforce professional with over 15 years of experience, Brent combines deep technical expertise with real-world business acumen. He has managed complex globa...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/brentdowney/'><b>Brent Downey</b></a>, Sr. Director of Revenue Technology of <a href='https://www.linkedin.com/company/pushpay-ltd/'><b>Pushpay</b></a><br/><br/>Brent Downey a Salesforce MVP and the creator of <a href='http://adminhero.com/'><b>AdminHero.com</b></a>. Since 2012, He has empowered Salesforce Administrators to become workplace heroes through practical advice, best practices, and thought leadership in the Salesforce community.<br/><br/>As a multi-certified Salesforce professional with over 15 years of experience, Brent combines deep technical expertise with real-world business acumen. He has managed complex global Salesforce implementations across multiple countries and languages, led Salesforce user groups, transformed teams, and spoken at various events including Dreamforce.<br/><br/>But his greatest accomplishment is in his role as a husband and father to four kids—and one very vocal miniature schnauzer!<br/><br/>Brent is currently the Senior Director of Revenue Technology at Pushpay which builds technology to help non-profit and faith-based communities build lasting connections.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/brentdowney/'><b>Brent Downey</b></a>, Sr. Director of Revenue Technology of <a href='https://www.linkedin.com/company/pushpay-ltd/'><b>Pushpay</b></a><br/><br/>Brent Downey a Salesforce MVP and the creator of <a href='http://adminhero.com/'><b>AdminHero.com</b></a>. Since 2012, He has empowered Salesforce Administrators to become workplace heroes through practical advice, best practices, and thought leadership in the Salesforce community.<br/><br/>As a multi-certified Salesforce professional with over 15 years of experience, Brent combines deep technical expertise with real-world business acumen. He has managed complex global Salesforce implementations across multiple countries and languages, led Salesforce user groups, transformed teams, and spoken at various events including Dreamforce.<br/><br/>But his greatest accomplishment is in his role as a husband and father to four kids—and one very vocal miniature schnauzer!<br/><br/>Brent is currently the Senior Director of Revenue Technology at Pushpay which builds technology to help non-profit and faith-based communities build lasting connections.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 24 Feb 2026 07:00:00 -0500</pubDate>
    <itunes:duration>4005</itunes:duration>
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    <itunes:season>5</itunes:season>
    <itunes:episode>1</itunes:episode>
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  <item>
    <itunes:title>Bonus Episode #2: Interviewing your Host: Khero Witey</itunes:title>
    <title>Bonus Episode #2: Interviewing your Host: Khero Witey</title>
    <itunes:summary><![CDATA[Khero Witey has spent over a decade supporting execs across North America &amp; Europe execute on their hiring initiatives, placing over 1000+ resources at 200+ clients, ranging from Start-Ups to Fortune 500. He also holds 4x Salesforce Certs to his name and is organizer of the largest Salesforce user group meet in Texas, "Salesforce of North Dallas" with over 2k members and is known for bringing execs together over roundtable dinners. Khero is originally from a small fishing town in the Nort...]]></itunes:summary>
    <description><![CDATA[<p>Khero Witey has spent over a decade supporting execs across North America &amp; Europe execute on their hiring initiatives, placing over 1000+ resources at 200+ clients, ranging from Start-Ups to Fortune 500.</p><p>He also holds 4x Salesforce Certs to his name and is organizer of the largest Salesforce user group meet in Texas, &quot;Salesforce of North Dallas&quot; with over 2k members and is known for bringing execs together over roundtable dinners.</p><p>Khero is originally from a small fishing town in the North of England, Grimsby, with Middle Eastern roots on his father&apos;s side + currently resides in Frisco, TX with his wife Amani and their pet beta fish Ophelia.</p><p>He is a die-hard Man United fan (nobody is perfect!)</p><p><br/><a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Khero Witey has spent over a decade supporting execs across North America &amp; Europe execute on their hiring initiatives, placing over 1000+ resources at 200+ clients, ranging from Start-Ups to Fortune 500.</p><p>He also holds 4x Salesforce Certs to his name and is organizer of the largest Salesforce user group meet in Texas, &quot;Salesforce of North Dallas&quot; with over 2k members and is known for bringing execs together over roundtable dinners.</p><p>Khero is originally from a small fishing town in the North of England, Grimsby, with Middle Eastern roots on his father&apos;s side + currently resides in Frisco, TX with his wife Amani and their pet beta fish Ophelia.</p><p>He is a die-hard Man United fan (nobody is perfect!)</p><p><br/><a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 10 Feb 2026 06:00:00 -0500</pubDate>
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    <itunes:title>Bonus Episode #1: Interviewing your Host: Dave Masri (&#39;Maz&#39;)</itunes:title>
    <title>Bonus Episode #1: Interviewing your Host: Dave Masri (&#39;Maz&#39;)</title>
    <itunes:summary><![CDATA[David "Maz" Masri is a veteran Data Architect and Project Manager with 20+ years of well-rounded IT experience working in various industries and IT verticals. Dave founded Gluon Digital in 2020 with the goal of promoting data migration and integration best practices to the Salesforce Ohana. And more recently Co-founded High Meadow a digital transformation agency End-to-End CRM solution tailored for Financial Services, Real Estate, Technology and more. Prior to founding Gluon Digital, Dave has...]]></itunes:summary>
    <description><![CDATA[<p>David &quot;Maz&quot; Masri is a veteran Data Architect and Project Manager with 20+ years of well-rounded IT experience working in various industries and IT verticals. Dave founded Gluon Digital in 2020 with the goal of promoting data migration and integration best practices to the Salesforce Ohana. And more recently Co-founded High Meadow a digital transformation agency End-to-End CRM solution tailored for Financial Services, Real Estate, Technology and more.</p><p>Prior to founding Gluon Digital, Dave has spent years working with data and with Salesforce. He has been involved in dozens of Salesforce data migration and integration projects and has used that experience to run numerous training programs for aspiring integration/migration specialists, and then ultimately authored his book (Developing Data Migrations and Integrations with Salesforce) on the subject. </p><p>David is a lifelong New Yorker, born and raised in Brooklyn NY, where he currently lives with his loving wife Nancy and their kids Joey, Adam, Ally and Lilly.</p><p> <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a></p><p><a href='https://gluon.digital/'>https://gluon.digital/</a></p><p><a href='https://www.highmeadowsolutions.com/'>https://www.highmeadowsolutions.com/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>David &quot;Maz&quot; Masri is a veteran Data Architect and Project Manager with 20+ years of well-rounded IT experience working in various industries and IT verticals. Dave founded Gluon Digital in 2020 with the goal of promoting data migration and integration best practices to the Salesforce Ohana. And more recently Co-founded High Meadow a digital transformation agency End-to-End CRM solution tailored for Financial Services, Real Estate, Technology and more.</p><p>Prior to founding Gluon Digital, Dave has spent years working with data and with Salesforce. He has been involved in dozens of Salesforce data migration and integration projects and has used that experience to run numerous training programs for aspiring integration/migration specialists, and then ultimately authored his book (Developing Data Migrations and Integrations with Salesforce) on the subject. </p><p>David is a lifelong New Yorker, born and raised in Brooklyn NY, where he currently lives with his loving wife Nancy and their kids Joey, Adam, Ally and Lilly.</p><p> <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a></p><p><a href='https://gluon.digital/'>https://gluon.digital/</a></p><p><a href='https://www.highmeadowsolutions.com/'>https://www.highmeadowsolutions.com/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 27 Jan 2026 07:00:00 -0500</pubDate>
    <itunes:duration>4157</itunes:duration>
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    <itunes:episodeType>bonus</itunes:episodeType>
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  <item>
    <itunes:title>The CRM Success Show - Season 4 Recap</itunes:title>
    <title>The CRM Success Show - Season 4 Recap</title>
    <itunes:summary><![CDATA[In this mini-episode, co-hosts David Masri &amp; Khero Witey reflect on Season 4, what they enjoyed and what is to follow for Season 5.  Talking with the people who own the largest and most complex CRM systems. https://www.crmsuccess.show/  Your Host on LinkedIn: Maz: https://www.linkedin.com/in/davidmasri/ Khero: https://www.linkedin.com/in/kherothetxrecruiter/ Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce. https://www.crmsuc...]]></itunes:summary>
    <description><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 4, what they enjoyed and what is to follow for Season 5. </p><p><em>Talking with the people who own the largest and most complex CRM systems.<br/></em><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Maz: <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 4, what they enjoyed and what is to follow for Season 5. </p><p><em>Talking with the people who own the largest and most complex CRM systems.<br/></em><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Maz: <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:author>Hiring Hero Khero &amp; Data &quot;Maz&quot; Dave</itunes:author>
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    <pubDate>Tue, 13 Jan 2026 06:00:00 -0500</pubDate>
    <itunes:duration>646</itunes:duration>
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    <itunes:title>#32 Ankur Gupta - Ciena: Observability &amp; AI</itunes:title>
    <title>#32 Ankur Gupta - Ciena: Observability &amp; AI</title>
    <itunes:summary><![CDATA[Featured Ankur Gupta  Ankur is a senior technology executive with 20+ years leading global software engineering, GTM systems, and AI-first enterprise transformations.   A 16x Salesforce Platform Architect and AWS-certified leader, he has scaled teams 2.5x, managed multimillion-dollar programs, and delivered revenue-driving solutions across Sales, Service, Data, and Revenue Clouds.   With MIT AI Strategy credentials, he combines deep technical expertise and executive leadership to drive innova...]]></itunes:summary>
    <description><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/aguptaankur/'><b>Ankur Gupta</b></a><br/><br/>Ankur is a senior technology executive with 20+ years leading global software engineering, GTM systems, and AI-first enterprise transformations. <br/><br/>A 16x Salesforce Platform Architect and AWS-certified leader, he has scaled teams 2.5x, managed multimillion-dollar programs, and delivered revenue-driving solutions across Sales, Service, Data, and Revenue Clouds. <br/><br/>With MIT AI Strategy credentials, he combines deep technical expertise and executive leadership to drive innovation, operational excellence, and measurable business outcomes across industries.<br/><br/>Ankur&apos;s career has taken him from the likes of <a href='https://www.linkedin.com/company/wipro/'><b>Wipro</b></a>, <a href='https://www.linkedin.com/company/oracle/'><b>Oracle</b></a>, <a href='https://www.linkedin.com/company/ibm/'><b>IBM</b></a> and <a href='https://www.linkedin.com/company/pwc/'><b>PwC</b></a>. <br/><br/>He is currently Director of Software Engineering at <a href='https://www.linkedin.com/company/ciena/'><b>Ciena</b></a> who are global leader in high-speed connectivity. They build adaptive networks to support exponential growth in bandwidth demand - empowering our customers, partners, and communities to thrive in the AI era.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/aguptaankur/'><b>Ankur Gupta</b></a><br/><br/>Ankur is a senior technology executive with 20+ years leading global software engineering, GTM systems, and AI-first enterprise transformations. <br/><br/>A 16x Salesforce Platform Architect and AWS-certified leader, he has scaled teams 2.5x, managed multimillion-dollar programs, and delivered revenue-driving solutions across Sales, Service, Data, and Revenue Clouds. <br/><br/>With MIT AI Strategy credentials, he combines deep technical expertise and executive leadership to drive innovation, operational excellence, and measurable business outcomes across industries.<br/><br/>Ankur&apos;s career has taken him from the likes of <a href='https://www.linkedin.com/company/wipro/'><b>Wipro</b></a>, <a href='https://www.linkedin.com/company/oracle/'><b>Oracle</b></a>, <a href='https://www.linkedin.com/company/ibm/'><b>IBM</b></a> and <a href='https://www.linkedin.com/company/pwc/'><b>PwC</b></a>. <br/><br/>He is currently Director of Software Engineering at <a href='https://www.linkedin.com/company/ciena/'><b>Ciena</b></a> who are global leader in high-speed connectivity. They build adaptive networks to support exponential growth in bandwidth demand - empowering our customers, partners, and communities to thrive in the AI era.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 30 Dec 2025 07:00:00 -0500</pubDate>
    <itunes:duration>3472</itunes:duration>
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    <itunes:season>4</itunes:season>
    <itunes:episode>8</itunes:episode>
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    <itunes:title>#31 Hyung Lee - FloQast: Migrating to a New Salesforce Instance</itunes:title>
    <title>#31 Hyung Lee - FloQast: Migrating to a New Salesforce Instance</title>
    <itunes:summary><![CDATA[Featured Hyung Lee  Hyung Lee is a seasoned applications leader with deep roots in the Salesforce ecosystem.   Over his career, Hyung has become an expert at navigating the technical and organizational complexities of enterprise software. From hands-on development to high-level architecture, system extensibility, and process optimization.   His journey gives him a vantage point on how Salesforce and CRM platforms have evolved over decades, and what it takes to build reliable, scalable interna...]]></itunes:summary>
    <description><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/hyungslee/'><b>Hyung Lee</b></a><br/><br/>Hyung Lee is a seasoned applications leader with deep roots in the Salesforce ecosystem. <br/><br/>Over his career, Hyung has become an expert at navigating the technical and organizational complexities of enterprise software. From hands-on development to high-level architecture, system extensibility, and process optimization. <br/><br/>His journey gives him a vantage point on how Salesforce and CRM platforms have evolved over decades, and what it takes to build reliable, scalable internal tools in fast-growing companies such as <a href='https://www.linkedin.com/company/uber-com/'><b>Uber</b></a>, <a href='https://www.linkedin.com/company/new-relic-inc-/'><b>New Relic</b></a>, <a href='https://www.linkedin.com/company/shopify/'><b>Shopify</b></a> and currently <a href='https://www.linkedin.com/company/floqast/'><b>FloQast</b></a>. <br/><br/>Hyung also has a unique perspective having started his journey in the Salesforce ecosystem, for <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a> (05-08). <br/><br/>On our podcast, Hyung will share:<br/><br/>- His reflections on 20+ years in the Salesforce ecosystem - how the platform and industry have changed over time, and what trends are shaping its future.<br/><br/>- A deep dive into a real-world decision his team faced: whether or not to migrate to a new Salesforce instance, including how they evaluated pros/cons, measured ROI, and handled technical debt.<br/><br/>- Advice for engineers and architects who want to stay ahead in an evolving CRM / enterprise-software market - which skills and mindsets matter most looking toward 2026 and beyond.<br/><br/>Make sure you have this one queued to download!</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/hyungslee/'><b>Hyung Lee</b></a><br/><br/>Hyung Lee is a seasoned applications leader with deep roots in the Salesforce ecosystem. <br/><br/>Over his career, Hyung has become an expert at navigating the technical and organizational complexities of enterprise software. From hands-on development to high-level architecture, system extensibility, and process optimization. <br/><br/>His journey gives him a vantage point on how Salesforce and CRM platforms have evolved over decades, and what it takes to build reliable, scalable internal tools in fast-growing companies such as <a href='https://www.linkedin.com/company/uber-com/'><b>Uber</b></a>, <a href='https://www.linkedin.com/company/new-relic-inc-/'><b>New Relic</b></a>, <a href='https://www.linkedin.com/company/shopify/'><b>Shopify</b></a> and currently <a href='https://www.linkedin.com/company/floqast/'><b>FloQast</b></a>. <br/><br/>Hyung also has a unique perspective having started his journey in the Salesforce ecosystem, for <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a> (05-08). <br/><br/>On our podcast, Hyung will share:<br/><br/>- His reflections on 20+ years in the Salesforce ecosystem - how the platform and industry have changed over time, and what trends are shaping its future.<br/><br/>- A deep dive into a real-world decision his team faced: whether or not to migrate to a new Salesforce instance, including how they evaluated pros/cons, measured ROI, and handled technical debt.<br/><br/>- Advice for engineers and architects who want to stay ahead in an evolving CRM / enterprise-software market - which skills and mindsets matter most looking toward 2026 and beyond.<br/><br/>Make sure you have this one queued to download!</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:author>Hiring Hero Khero &amp; Data &quot;Maz&quot; Dave</itunes:author>
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    <pubDate>Tue, 16 Dec 2025 07:00:00 -0500</pubDate>
    <itunes:duration>3957</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:season>4</itunes:season>
    <itunes:episode>7</itunes:episode>
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    <itunes:title>#30 Kevin Mossman -  DUAL North America: Customer vs Partner vs Salesforce</itunes:title>
    <title>#30 Kevin Mossman -  DUAL North America: Customer vs Partner vs Salesforce</title>
    <itunes:summary><![CDATA[Featured Kevin Mossman  Kevin is an experienced Digital CRM Leader with a broad background in both Software Development and IT Operations.   Recognized for providing strategic and tactical executive direction for Customer Experience organizations, he is currently VP of Salesforce Development at DUAL North America, a leading Specialty Program Manager in Property, Casualty, and Financial Lines.  Kevin's journey into Salesforce began back in 2011, and his journey since then has seen him work for...]]></itunes:summary>
    <description><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/kevin-mossman/'><b>Kevin Mossman</b></a><br/><br/>Kevin is an experienced Digital CRM Leader with a broad background in both Software Development and IT Operations. <br/><br/>Recognized for providing strategic and tactical executive direction for Customer Experience organizations, he is currently VP of Salesforce Development at <a href='https://www.linkedin.com/company/dual-north-america/'><b>DUAL North America</b></a>, a leading Specialty Program Manager in Property, Casualty, and Financial Lines.<br/><br/>Kevin&apos;s journey into Salesforce began back in 2011, and his journey since then has seen him work for <a href='https://www.linkedin.com/company/capgemini/'><b>Capgemini</b></a> and <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a> combined for over a decade. <br/><br/>At <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a>, Kevin served as an Executive Advisor to Financial Services customers – provided strategic consultative engagements to help customers maximize the value for their investment in Salesforce<br/><br/>Kevin is a Trailhead All-Star Ranger and a believer in continuous learning and development. <br/><br/>Outside of work, Kevin has many hobbies, with one being a referee for Roller Derby.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/kevin-mossman/'><b>Kevin Mossman</b></a><br/><br/>Kevin is an experienced Digital CRM Leader with a broad background in both Software Development and IT Operations. <br/><br/>Recognized for providing strategic and tactical executive direction for Customer Experience organizations, he is currently VP of Salesforce Development at <a href='https://www.linkedin.com/company/dual-north-america/'><b>DUAL North America</b></a>, a leading Specialty Program Manager in Property, Casualty, and Financial Lines.<br/><br/>Kevin&apos;s journey into Salesforce began back in 2011, and his journey since then has seen him work for <a href='https://www.linkedin.com/company/capgemini/'><b>Capgemini</b></a> and <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a> combined for over a decade. <br/><br/>At <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a>, Kevin served as an Executive Advisor to Financial Services customers – provided strategic consultative engagements to help customers maximize the value for their investment in Salesforce<br/><br/>Kevin is a Trailhead All-Star Ranger and a believer in continuous learning and development. <br/><br/>Outside of work, Kevin has many hobbies, with one being a referee for Roller Derby.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 02 Dec 2025 07:00:00 -0500</pubDate>
    <itunes:duration>4260</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:season>4</itunes:season>
    <itunes:episode>6</itunes:episode>
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    <itunes:title>#29 Ian Hopper - Royal College of Pathologists: Why The Public Sector Requires More Skin in the Game </itunes:title>
    <title>#29 Ian Hopper - Royal College of Pathologists: Why The Public Sector Requires More Skin in the Game </title>
    <itunes:summary><![CDATA[Featured: Ian Hopper  Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector.   He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy.  Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both stra...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/ian-hopper-a68753/'><b>Ian Hopper</b></a><br/><br/>Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. <br/><br/>He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy.<br/><br/>Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both strategic oversight and hands-on leadership to drive impact.<br/><br/>Having spent 9yrs at <a href='https://www.linkedin.com/company/pwc/'><b>PwC</b></a>, Ian went on to work for <a href='https://www.linkedin.com/company/british-red-cross/'><b>British Red Cross</b></a>, <a href='https://www.linkedin.com/company/wrap/'><b>WRAP</b></a>, <a href='https://www.linkedin.com/company/uk-department-for-education/'><b>Department for Education</b></a>, <a href='https://www.linkedin.com/company/cats-protection/'><b>Cats Protection</b></a> and is currently supporting <a href='https://www.linkedin.com/company/royal-college-of-pathologists/'><b>Royal College of Pathologists (RCPath)</b></a> as Director of Corporate Services. <br/><br/>Ian&apos;s involvement in <a href='https://www.linkedin.com/company/the-crm-success-show/'><b>The CRM Success Show</b></a> is our first overseas guest from across the pond! GB!</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/ian-hopper-a68753/'><b>Ian Hopper</b></a><br/><br/>Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. <br/><br/>He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy.<br/><br/>Known for building high-performing teams and strategic partnerships, he thrives in roles requiring both strategic oversight and hands-on leadership to drive impact.<br/><br/>Having spent 9yrs at <a href='https://www.linkedin.com/company/pwc/'><b>PwC</b></a>, Ian went on to work for <a href='https://www.linkedin.com/company/british-red-cross/'><b>British Red Cross</b></a>, <a href='https://www.linkedin.com/company/wrap/'><b>WRAP</b></a>, <a href='https://www.linkedin.com/company/uk-department-for-education/'><b>Department for Education</b></a>, <a href='https://www.linkedin.com/company/cats-protection/'><b>Cats Protection</b></a> and is currently supporting <a href='https://www.linkedin.com/company/royal-college-of-pathologists/'><b>Royal College of Pathologists (RCPath)</b></a> as Director of Corporate Services. <br/><br/>Ian&apos;s involvement in <a href='https://www.linkedin.com/company/the-crm-success-show/'><b>The CRM Success Show</b></a> is our first overseas guest from across the pond! GB!</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 18 Nov 2025 07:00:00 -0500</pubDate>
    <itunes:duration>4137</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:season>4</itunes:season>
    <itunes:episode>5</itunes:episode>
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  <item>
    <itunes:title>#28 Onttu Lindeman - Members 1st Federal Credit Union: Planning Large-Scale Salesforce Implementations </itunes:title>
    <title>#28 Onttu Lindeman - Members 1st Federal Credit Union: Planning Large-Scale Salesforce Implementations </title>
    <itunes:summary><![CDATA[Featured: Onttu Lindeman  As a Salesforce leader, Onttu helps organizations avoid the most common pitfalls that drain value and increase costs. He is passionate about ensuring that strategy, licensing, governance, and adoption are aligned so Salesforce becomes a growth engine rather than a burden.   Currently, Onttu holds 13x Salesforce Certifications and Product Certifications.  Onttu's career has seen him work across: Aviation, Motor Vehicle Manufacturing, Real Estate and Credit Unions.   H...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/onttulindeman/'><b>Onttu Lindeman</b></a><br/><br/>As a Salesforce leader, Onttu helps organizations avoid the most common pitfalls that drain value and increase costs. He is passionate about ensuring that strategy, licensing, governance, and adoption are aligned so Salesforce becomes a growth engine rather than a burden. <br/><br/>Currently, Onttu holds 13x Salesforce Certifications and Product Certifications.<br/><br/>Onttu&apos;s career has seen him work across: Aviation, Motor Vehicle Manufacturing, Real Estate and Credit Unions. <br/><br/>His career also includes a 3.5-year stint at the mothership, <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a>, as Senior Business Architect. <br/><br/>Outside of work, Onttu is an avid traveller and can often have several cruises booked at a time!</p><p><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/onttulindeman/'><b>Onttu Lindeman</b></a><br/><br/>As a Salesforce leader, Onttu helps organizations avoid the most common pitfalls that drain value and increase costs. He is passionate about ensuring that strategy, licensing, governance, and adoption are aligned so Salesforce becomes a growth engine rather than a burden. <br/><br/>Currently, Onttu holds 13x Salesforce Certifications and Product Certifications.<br/><br/>Onttu&apos;s career has seen him work across: Aviation, Motor Vehicle Manufacturing, Real Estate and Credit Unions. <br/><br/>His career also includes a 3.5-year stint at the mothership, <a href='https://www.linkedin.com/company/salesforce/'><b>Salesforce</b></a>, as Senior Business Architect. <br/><br/>Outside of work, Onttu is an avid traveller and can often have several cruises booked at a time!</p><p><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 04 Nov 2025 07:00:00 -0500</pubDate>
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    <itunes:title>#27 Rob Lajeunesse - Angi: Einstein, AI &amp; Service Cloud Voice</itunes:title>
    <title>#27 Rob Lajeunesse - Angi: Einstein, AI &amp; Service Cloud Voice</title>
    <itunes:summary><![CDATA[Featured: Rob Lajeunesse  As Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms.   His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations.  His team has successfully executed four major Salesforce mi...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/rob-lajeunesse/'><b>Rob Lajeunesse</b></a><br/><br/>As Senior Director of Product Management at <a href='https://www.linkedin.com/company/angi/'><b>Angi</b></a>, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms. <br/><br/>His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations.<br/><br/>His team has successfully executed four major Salesforce migrations, impacting over 1500 users, and implemented workforce management (Playvox) and customer engagement (Medallia) tools, achieving 25% CSAT improvements and 45% cost reductions in priority channels. I’ve also spearheaded AI strategies, including pilots like interaction summarization, reducing handle times by 10% in weeks.<br/><br/>With a background in award-winning innovation (e.g., Sparkvents, a Bluetooth-based networking solution), Rob thrives in collaborating with cross-functional stakeholders to translate complex needs into scalable products. <br/><br/>He is passionate about leveraging technology to solve real-world challenges and committed to driving measurable value through strategic product leadership.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/rob-lajeunesse/'><b>Rob Lajeunesse</b></a><br/><br/>As Senior Director of Product Management at <a href='https://www.linkedin.com/company/angi/'><b>Angi</b></a>, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms. <br/><br/>His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations.<br/><br/>His team has successfully executed four major Salesforce migrations, impacting over 1500 users, and implemented workforce management (Playvox) and customer engagement (Medallia) tools, achieving 25% CSAT improvements and 45% cost reductions in priority channels. I’ve also spearheaded AI strategies, including pilots like interaction summarization, reducing handle times by 10% in weeks.<br/><br/>With a background in award-winning innovation (e.g., Sparkvents, a Bluetooth-based networking solution), Rob thrives in collaborating with cross-functional stakeholders to translate complex needs into scalable products. <br/><br/>He is passionate about leveraging technology to solve real-world challenges and committed to driving measurable value through strategic product leadership.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 21 Oct 2025 07:00:00 -0400</pubDate>
    <itunes:duration>4030</itunes:duration>
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    <itunes:season>4</itunes:season>
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    <itunes:title>#26 Pranav Lal - Gusto: How to Rebuild Team Morale After Burnout</itunes:title>
    <title>#26 Pranav Lal - Gusto: How to Rebuild Team Morale After Burnout</title>
    <itunes:summary><![CDATA[Featured: Pranav Lal  Pranav is an experienced technology leader with a passion for building world-class business technologies and high-performing teams. Currently, Pranav is Head of Business Technology - Enterprise Systems at Gusto which serves more than 400,000 businesses nationwide.  Skilled in developing and executing scalable architecture strategies that accelerate revenue growth, enhance operational efficiency, and align with business goals.   He has a proven track record in leading cro...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/pranavl/'><b>Pranav Lal</b></a><br/><br/>Pranav is an experienced technology leader with a passion for building world-class business technologies and high-performing teams. Currently, Pranav is Head of Business Technology - Enterprise Systems at <a href='https://www.linkedin.com/company/gustohq/'><b>Gusto</b></a> which serves more than 400,000 businesses nationwide.<br/><br/>Skilled in developing and executing scalable architecture strategies that accelerate revenue growth, enhance operational efficiency, and align with business goals. <br/><br/>He has a proven track record in leading cross-functional teams, implementing cutting-edge technology solutions, and delivering transformative projects across GTM functions (Sales, Customer Success, Marketing and CX). <br/><br/>Pranav has formerly worked at <a href='https://www.linkedin.com/company/tiny-spec-inc/'><b>Slack</b></a> &amp; <a href='https://www.linkedin.com/company/eventbrite/'><b>Eventbrite</b></a>.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/pranavl/'><b>Pranav Lal</b></a><br/><br/>Pranav is an experienced technology leader with a passion for building world-class business technologies and high-performing teams. Currently, Pranav is Head of Business Technology - Enterprise Systems at <a href='https://www.linkedin.com/company/gustohq/'><b>Gusto</b></a> which serves more than 400,000 businesses nationwide.<br/><br/>Skilled in developing and executing scalable architecture strategies that accelerate revenue growth, enhance operational efficiency, and align with business goals. <br/><br/>He has a proven track record in leading cross-functional teams, implementing cutting-edge technology solutions, and delivering transformative projects across GTM functions (Sales, Customer Success, Marketing and CX). <br/><br/>Pranav has formerly worked at <a href='https://www.linkedin.com/company/tiny-spec-inc/'><b>Slack</b></a> &amp; <a href='https://www.linkedin.com/company/eventbrite/'><b>Eventbrite</b></a>.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 07 Oct 2025 07:00:00 -0400</pubDate>
    <itunes:duration>4041</itunes:duration>
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    <itunes:season>4</itunes:season>
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    <itunes:title>#25 Jon Beller: First United Bank - Partner Selection &amp; Lean Six Sigma</itunes:title>
    <title>#25 Jon Beller: First United Bank - Partner Selection &amp; Lean Six Sigma</title>
    <itunes:summary><![CDATA[Featured: Jon Beller  Jon is a big-picture strategist, down-to-earth, with a track record of guiding teams from vision to impact through bold collaboration and relentless curiosity. His approach empowers individuals and teams to solve complex problems, bridge strategy to execution and grow through diverse perspectives, tailored tools and adaptive approaches.   Jon's expertise covers:   • Business &amp; Experience Transformation • Journey Ownership &amp; Evolution • Design Thinking, ...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/jonbeller/'><b>Jon Beller</b></a><br/><br/>Jon is a big-picture strategist, down-to-earth, with a track record of guiding teams from vision to impact through bold collaboration and relentless curiosity. His approach empowers individuals and teams to solve complex problems, bridge strategy to execution and grow through diverse perspectives, tailored tools and adaptive approaches.<br/> <br/>Jon&apos;s expertise covers: <br/><br/>• Business &amp; Experience Transformation<br/>• Journey Ownership &amp; Evolution<br/>• Design Thinking, Agile, Digital, Automation<br/>• Cross Functional Leadership &amp; Influence<br/>• Salesforce FSC, nCino, Mulesoft, CI/CD, DevOps<br/>• Enterprise Workflow &amp; Data Strategy<br/>• Effective Change Agent &amp; Change Manager<br/>• Operational Excellence &amp; Lean Six Sigma<br/> <br/>Recently, Jon spent 9 years at First United Bank, as the program owner &amp; partner, driving Enterprise CRM, Workflow &amp; Data architectures with a focus on Salesforce and nCino. <br/> <br/>As well as Banking, Jon&apos;s background includes Healthcare and Consulting.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/jonbeller/'><b>Jon Beller</b></a><br/><br/>Jon is a big-picture strategist, down-to-earth, with a track record of guiding teams from vision to impact through bold collaboration and relentless curiosity. His approach empowers individuals and teams to solve complex problems, bridge strategy to execution and grow through diverse perspectives, tailored tools and adaptive approaches.<br/> <br/>Jon&apos;s expertise covers: <br/><br/>• Business &amp; Experience Transformation<br/>• Journey Ownership &amp; Evolution<br/>• Design Thinking, Agile, Digital, Automation<br/>• Cross Functional Leadership &amp; Influence<br/>• Salesforce FSC, nCino, Mulesoft, CI/CD, DevOps<br/>• Enterprise Workflow &amp; Data Strategy<br/>• Effective Change Agent &amp; Change Manager<br/>• Operational Excellence &amp; Lean Six Sigma<br/> <br/>Recently, Jon spent 9 years at First United Bank, as the program owner &amp; partner, driving Enterprise CRM, Workflow &amp; Data architectures with a focus on Salesforce and nCino. <br/> <br/>As well as Banking, Jon&apos;s background includes Healthcare and Consulting.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 23 Sep 2025 07:00:00 -0400</pubDate>
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  <item>
    <itunes:title>The CRM Success Show - Season 3 Recap </itunes:title>
    <title>The CRM Success Show - Season 3 Recap </title>
    <itunes:summary><![CDATA[In this mini-episode, co-hosts David Masri &amp; Khero Witey reflect on Season 3, what they enjoyed and what is to follow for Season 4.  Talking with the people who own the largest and most complex CRM systems. https://www.crmsuccess.show/  Your Host on LinkedIn: Maz: https://www.linkedin.com/in/davidmasri/ Khero: https://www.linkedin.com/in/kherothetxrecruiter/ Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce. https://www.crmsuc...]]></itunes:summary>
    <description><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 3, what they enjoyed and what is to follow for Season 4. </p><p><em>Talking with the people who own the largest and most complex CRM systems.<br/></em><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Maz: <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 3, what they enjoyed and what is to follow for Season 4. </p><p><em>Talking with the people who own the largest and most complex CRM systems.<br/></em><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Maz: <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 09 Sep 2025 06:00:00 -0400</pubDate>
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    <itunes:title>#24 Ethan Lippman : Alkami Technology - Productizing Rev Ops </itunes:title>
    <title>#24 Ethan Lippman : Alkami Technology - Productizing Rev Ops </title>
    <itunes:summary><![CDATA[Featured: Ethan Lippman 🤖   Ethan Lippman leads Revenue Operations at Alkami Technology, a fast-growing cloud platform powering digital banking for financial institutions across the U.S. In this critical role, he oversees the alignment of Rev, Ops, Sales, Product, and Marketing—ensuring cohesiveness between go-to-market strategy and operational execution.  With a wide-ranging background including account management, product marketing, competitive intelligence, and operations, Ethan brings a h...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/ethanlippman/'><b>Ethan Lippman 🤖</b></a> <br/><br/>Ethan Lippman leads Revenue Operations at <a href='https://www.linkedin.com/company/alkamitech/'><b>Alkami Technology</b></a>, a fast-growing cloud platform powering digital banking for financial institutions across the U.S. In this critical role, he oversees the alignment of Rev, Ops, Sales, Product, and Marketing—ensuring cohesiveness between go-to-market strategy and operational execution.<br/><br/>With a wide-ranging background including account management, product marketing, competitive intelligence, and operations, Ethan brings a holistic business lens to scaling operations and driving measurable growth. <br/><br/>He&apos;s also a sought-after speaker, having participated in events like the Revenue Operations Summit in Austin, where he led discussions on pipeline strategy, cross-functional alignment, and RevOps maturity</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/ethanlippman/'><b>Ethan Lippman 🤖</b></a> <br/><br/>Ethan Lippman leads Revenue Operations at <a href='https://www.linkedin.com/company/alkamitech/'><b>Alkami Technology</b></a>, a fast-growing cloud platform powering digital banking for financial institutions across the U.S. In this critical role, he oversees the alignment of Rev, Ops, Sales, Product, and Marketing—ensuring cohesiveness between go-to-market strategy and operational execution.<br/><br/>With a wide-ranging background including account management, product marketing, competitive intelligence, and operations, Ethan brings a holistic business lens to scaling operations and driving measurable growth. <br/><br/>He&apos;s also a sought-after speaker, having participated in events like the Revenue Operations Summit in Austin, where he led discussions on pipeline strategy, cross-functional alignment, and RevOps maturity</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 26 Aug 2025 07:00:00 -0400</pubDate>
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    <itunes:season>3</itunes:season>
    <itunes:episode>8</itunes:episode>
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    <itunes:title>#23 Maxwell Mozes : Walmart - Rev Ops at Walmart</itunes:title>
    <title>#23 Maxwell Mozes : Walmart - Rev Ops at Walmart</title>
    <itunes:summary><![CDATA[Featured: Maxwell Mozes  Maxwell has expertise is in building and growing large-scale B2B organizations from inception to 9, 10, and 11 digits in revenue.   At Walmart Business, the B2B division of Walmart, he is the Director and Head of Revenue Operations.   In this role he owns: 1) Customer Success &amp; Onboarding, 2) Sales Operations, 3) GTM Strategy, Planning &amp; Enablement, and 4) Sales Performance, BI, &amp; Systems  At Amazon, Max ran global sales operations for Amazon Business, the...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/maxwellmozes/'><b>Maxwell Mozes</b></a><br/><br/>Maxwell has expertise is in building and growing large-scale B2B organizations from inception to 9, 10, and 11 digits in revenue. <br/><br/>At Walmart Business, the B2B division of <a href='https://www.linkedin.com/company/walmart/'><b>Walmart</b></a>, he is the Director and Head of Revenue Operations. <br/><br/>In this role he owns: 1) Customer Success &amp; Onboarding, 2) Sales Operations, 3) GTM Strategy, Planning &amp; Enablement, and 4) Sales Performance, BI, &amp; Systems<br/><br/>At <a href='https://www.linkedin.com/company/amazon/'><b>Amazon</b></a>, Max ran global sales operations for Amazon Business, the B2B arm of <a href='http://amazon.com/'><b>Amazon.com</b></a>, growing it from inception in 2014 to $35 billion in annual revenue in 2023. <br/><br/>Prior to Amazon, he was an early member of a Boston-based startup, LevelUp, which raised 40 Million between 2012 and 2013. That money was used to carve out market share in the restaurant mobile payment and order ahead industry. LevelUp was later acquired by GrubHub for $400 Million.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/maxwellmozes/'><b>Maxwell Mozes</b></a><br/><br/>Maxwell has expertise is in building and growing large-scale B2B organizations from inception to 9, 10, and 11 digits in revenue. <br/><br/>At Walmart Business, the B2B division of <a href='https://www.linkedin.com/company/walmart/'><b>Walmart</b></a>, he is the Director and Head of Revenue Operations. <br/><br/>In this role he owns: 1) Customer Success &amp; Onboarding, 2) Sales Operations, 3) GTM Strategy, Planning &amp; Enablement, and 4) Sales Performance, BI, &amp; Systems<br/><br/>At <a href='https://www.linkedin.com/company/amazon/'><b>Amazon</b></a>, Max ran global sales operations for Amazon Business, the B2B arm of <a href='http://amazon.com/'><b>Amazon.com</b></a>, growing it from inception in 2014 to $35 billion in annual revenue in 2023. <br/><br/>Prior to Amazon, he was an early member of a Boston-based startup, LevelUp, which raised 40 Million between 2012 and 2013. That money was used to carve out market share in the restaurant mobile payment and order ahead industry. LevelUp was later acquired by GrubHub for $400 Million.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 12 Aug 2025 07:00:00 -0400</pubDate>
    <itunes:duration>4292</itunes:duration>
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    <itunes:season>3</itunes:season>
    <itunes:episode>7</itunes:episode>
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    <itunes:title>#22 Jason Belote: Vari - Salesforce in B2B &amp; B2C Environment</itunes:title>
    <title>#22 Jason Belote: Vari - Salesforce in B2B &amp; B2C Environment</title>
    <itunes:summary><![CDATA[Get to know your Guest.   Featured: Jason Belote  Jason is Vice President of Technology at Vari, a rapidly growing office furniture and workspace innovation firm serving 98% of Fortune 500 companies. Toolkit includes leading platforms such as Salesforce, SAP S/4HANA, Boomi, Microsoft Data and Business Intelligence tools, etc.  He has over 20 years of experience in building and leading high-performing technology teams, initially in the Seibel CRM space before switching to Salesforce in 2006, j...]]></itunes:summary>
    <description><![CDATA[<p>Get to know your Guest. <br/><br/>Featured: <a href='https://www.linkedin.com/in/ACoAAAAWI2YBbeEoZr4Wzl1D0D-_iPpKj3adjVs'><b>Jason Belote</b></a><br/><br/>Jason is Vice President of Technology at <a href='https://www.linkedin.com/company/vari/'><b>Vari</b></a>, a rapidly growing office furniture and workspace innovation firm serving 98% of Fortune 500 companies. Toolkit includes leading platforms such as Salesforce, SAP S/4HANA, Boomi, Microsoft Data and Business Intelligence tools, etc.<br/><br/>He has over 20 years of experience in building and leading high-performing technology teams, initially in the Seibel CRM space before switching to Salesforce in 2006, joining the mothership itself and working on over 30 Service + Sales Cloud projects. <br/><br/>He is passionate about building a culture of collaboration, recognition, talent development, and taking accountability.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Get to know your Guest. <br/><br/>Featured: <a href='https://www.linkedin.com/in/ACoAAAAWI2YBbeEoZr4Wzl1D0D-_iPpKj3adjVs'><b>Jason Belote</b></a><br/><br/>Jason is Vice President of Technology at <a href='https://www.linkedin.com/company/vari/'><b>Vari</b></a>, a rapidly growing office furniture and workspace innovation firm serving 98% of Fortune 500 companies. Toolkit includes leading platforms such as Salesforce, SAP S/4HANA, Boomi, Microsoft Data and Business Intelligence tools, etc.<br/><br/>He has over 20 years of experience in building and leading high-performing technology teams, initially in the Seibel CRM space before switching to Salesforce in 2006, joining the mothership itself and working on over 30 Service + Sales Cloud projects. <br/><br/>He is passionate about building a culture of collaboration, recognition, talent development, and taking accountability.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 29 Jul 2025 07:00:00 -0400</pubDate>
    <itunes:duration>3557</itunes:duration>
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    <itunes:season>3</itunes:season>
    <itunes:episode>6</itunes:episode>
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    <itunes:title>#21 Chris Pearson: Jostens - Hiring and developing Talent in the Salesforce Ecosystem</itunes:title>
    <title>#21 Chris Pearson: Jostens - Hiring and developing Talent in the Salesforce Ecosystem</title>
    <itunes:summary><![CDATA[Featured: Chris Pearson  Chris is Director of Salesforce Development at Jostens, responsible for delivering innovative and scalable solutions for 2k worldwide users across Sales, Service, Marketing and Revenue Clouds. He has over 15 years of experience in business application development, management, and integration, with a focus on CRM and QTC systems.  Currently leads a team of Salesforce professionals who work collaboratively to ensure the platform meets the needs of multiple divisions wit...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/ACoAAADbWkIBjRP_EX2nqMufRjKf5GmapcNh5og'><b>Chris Pearson</b></a><br/><br/>Chris is Director of Salesforce Development at <a href='https://www.linkedin.com/company/jostens/'><b>Jostens</b></a>, responsible for delivering innovative and scalable solutions for 2k worldwide users across Sales, Service, Marketing and Revenue Clouds. He has over 15 years of experience in business application development, management, and integration, with a focus on CRM and QTC systems.<br/><br/>Currently leads a team of Salesforce professionals who work collaboratively to ensure the platform meets the needs of multiple divisions within Jostens. He also drives the technical debt retirement process and the expansion of international application support.<br/><br/>Chris is based in Houston &amp; regularly shares insights on the intersection of AI and Salesforce, discussing topics like ethical AI, scalable platform solutions, and leadership in digital transformation.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/ACoAAADbWkIBjRP_EX2nqMufRjKf5GmapcNh5og'><b>Chris Pearson</b></a><br/><br/>Chris is Director of Salesforce Development at <a href='https://www.linkedin.com/company/jostens/'><b>Jostens</b></a>, responsible for delivering innovative and scalable solutions for 2k worldwide users across Sales, Service, Marketing and Revenue Clouds. He has over 15 years of experience in business application development, management, and integration, with a focus on CRM and QTC systems.<br/><br/>Currently leads a team of Salesforce professionals who work collaboratively to ensure the platform meets the needs of multiple divisions within Jostens. He also drives the technical debt retirement process and the expansion of international application support.<br/><br/>Chris is based in Houston &amp; regularly shares insights on the intersection of AI and Salesforce, discussing topics like ethical AI, scalable platform solutions, and leadership in digital transformation.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 15 Jul 2025 12:00:00 -0400</pubDate>
    <itunes:duration>4319</itunes:duration>
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    <itunes:season>3</itunes:season>
    <itunes:episode>5</itunes:episode>
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    <itunes:title>#20 Hans Tiefenthaler: Access TeleCare - Moving In house - First 90 days </itunes:title>
    <title>#20 Hans Tiefenthaler: Access TeleCare - Moving In house - First 90 days </title>
    <itunes:summary><![CDATA[Featured: Hans Tiefenthaler  Hans is the Director of Salesforce &amp; CRM Platforms Access TeleCare  Hans has over 15 years of hands-on experience within the Salesforce ecosystem and a proven track record of delivering transformative business solutions, serving as project lead for over 250 implementations and solution architect for over 50 tech stack and business process overhauls.   His expertise includes solution design and planning, stakeholder engagement and alignment, agile methodol...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/hanstiefenthaler/'><b>Hans Tiefenthaler</b></a><br/><br/>Hans is the Director of Salesforce &amp; CRM Platforms <a href='https://www.linkedin.com/company/access-telecare/'><b>Access TeleCare</b></a><br/><br/>Hans has over 15 years of hands-on experience within the Salesforce ecosystem and a proven track record of delivering transformative business solutions, serving as project lead for over 250 implementations and solution architect for over 50 tech stack and business process overhauls.<br/> <br/>His expertise includes solution design and planning, stakeholder engagement and alignment, agile methodologies and development team management, as well as change management and product strategy. <br/><br/>Hans has strong healthcare understanding, RCM and scheduling, working as Salesforce lead at Athena and having done over 15 Field Service implementations including complex routing and scheduling use cases.<br/> <br/>In this role, Hans will lead the efficient and stable operation of our Salesforce infrastructure which is now crucial in maintaining the high availability and performance for our solution and services. He will serve as both thought leader and technical architect, leading enterprise adoption of optimization and innovation initiatives that will transform the clinical and operational provision of care via telemedicine.<br/> <br/>On a personal note, Hans lives in Massachusetts where he is an avid athlete, outdoor enthusiast, family chef and handyman. He also volunteers his time to Greenbelt, Save the Harbor Save the Bay, Chebacco Lake Watershed Association, and other conservation efforts.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/hanstiefenthaler/'><b>Hans Tiefenthaler</b></a><br/><br/>Hans is the Director of Salesforce &amp; CRM Platforms <a href='https://www.linkedin.com/company/access-telecare/'><b>Access TeleCare</b></a><br/><br/>Hans has over 15 years of hands-on experience within the Salesforce ecosystem and a proven track record of delivering transformative business solutions, serving as project lead for over 250 implementations and solution architect for over 50 tech stack and business process overhauls.<br/> <br/>His expertise includes solution design and planning, stakeholder engagement and alignment, agile methodologies and development team management, as well as change management and product strategy. <br/><br/>Hans has strong healthcare understanding, RCM and scheduling, working as Salesforce lead at Athena and having done over 15 Field Service implementations including complex routing and scheduling use cases.<br/> <br/>In this role, Hans will lead the efficient and stable operation of our Salesforce infrastructure which is now crucial in maintaining the high availability and performance for our solution and services. He will serve as both thought leader and technical architect, leading enterprise adoption of optimization and innovation initiatives that will transform the clinical and operational provision of care via telemedicine.<br/> <br/>On a personal note, Hans lives in Massachusetts where he is an avid athlete, outdoor enthusiast, family chef and handyman. He also volunteers his time to Greenbelt, Save the Harbor Save the Bay, Chebacco Lake Watershed Association, and other conservation efforts.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 01 Jul 2025 07:00:00 -0400</pubDate>
    <itunes:duration>3665</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:season>3</itunes:season>
    <itunes:episode>4</itunes:episode>
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    <itunes:title>#19 Niraj Jain: Mercedes Benz - Implementing Salesforce on an Enterprise Level</itunes:title>
    <title>#19 Niraj Jain: Mercedes Benz - Implementing Salesforce on an Enterprise Level</title>
    <itunes:summary><![CDATA[Featured: Niraj Jain  Niraj has over 2 decades of experience working with global teams to deliver client success stories has given Niraj a unique perspective on the interlock between technology and business strategies.   He is proud of his ability to transcend between strategy and execution, as they go hand in hand.   Career accomplishments include leading &amp; delivering large-scale, global projects that transform, improving business processes, and mentoring others.    N...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/goniraj/'><b>Niraj Jain</b></a><br/><br/>Niraj has over 2 decades of experience working with global teams to deliver client success stories has given Niraj a unique perspective on the interlock between technology and business strategies. <br/><br/>He is proud of his ability to transcend between strategy and execution, as they go hand in hand. <br/><br/>Career accomplishments include leading &amp; delivering large-scale, global projects that transform, improving business processes, and mentoring others. <br/> <br/>Niraj has extensive Financial Services and Banking industry experience. <br/><br/>His career has taken him from Accenture to Salesforce with roles at JP Morgan and Credit Suisse.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/goniraj/'><b>Niraj Jain</b></a><br/><br/>Niraj has over 2 decades of experience working with global teams to deliver client success stories has given Niraj a unique perspective on the interlock between technology and business strategies. <br/><br/>He is proud of his ability to transcend between strategy and execution, as they go hand in hand. <br/><br/>Career accomplishments include leading &amp; delivering large-scale, global projects that transform, improving business processes, and mentoring others. <br/> <br/>Niraj has extensive Financial Services and Banking industry experience. <br/><br/>His career has taken him from Accenture to Salesforce with roles at JP Morgan and Credit Suisse.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 17 Jun 2025 07:00:00 -0400</pubDate>
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    <itunes:season>3</itunes:season>
    <itunes:episode>3</itunes:episode>
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  <item>
    <itunes:title>#18 Chris Neudecker: BHG Financial - Lending in Healthcare and decommissioning Business units from Salesforce</itunes:title>
    <title>#18 Chris Neudecker: BHG Financial - Lending in Healthcare and decommissioning Business units from Salesforce</title>
    <itunes:summary><![CDATA[Featured: Chris Neudecker  Chris is Sr. Director of Engineering at BHG Financial  With over 15 years in the Salesforce ecosystem Chris is known for his experience across enterprise system management and enterprise architecture.    He has led multi-million dollar budget management and product/project delivery.   Chris has built Salesforce applications for industries across: Legal, Insurance (P+C), Finance (Banking &amp; Wealth Management), and Mortgages. Talking with the people ...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/chrisneudecker/'><b>Chris Neudecker</b></a><br/><br/>Chris is Sr. Director of Engineering at <a href='https://www.linkedin.com/company/bhgfinancial/'><b>BHG Financial</b></a><br/><br/>With over 15 years in the Salesforce ecosystem Chris is known for his experience across enterprise system management and enterprise architecture. <br/> <br/>He has led multi-million dollar budget management and product/project delivery.<br/> <br/>Chris has built Salesforce applications for industries across: Legal, Insurance (P+C), Finance (Banking &amp; Wealth Management), and Mortgages.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/chrisneudecker/'><b>Chris Neudecker</b></a><br/><br/>Chris is Sr. Director of Engineering at <a href='https://www.linkedin.com/company/bhgfinancial/'><b>BHG Financial</b></a><br/><br/>With over 15 years in the Salesforce ecosystem Chris is known for his experience across enterprise system management and enterprise architecture. <br/> <br/>He has led multi-million dollar budget management and product/project delivery.<br/> <br/>Chris has built Salesforce applications for industries across: Legal, Insurance (P+C), Finance (Banking &amp; Wealth Management), and Mortgages.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 03 Jun 2025 07:00:00 -0400</pubDate>
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    <itunes:season>3</itunes:season>
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  <item>
    <itunes:title>#17 Dave Swidan: Veracyte - Comparing SAP Projects to Salesforce Projects</itunes:title>
    <title>#17 Dave Swidan: Veracyte - Comparing SAP Projects to Salesforce Projects</title>
    <itunes:summary><![CDATA[Featured: Dave Swidan  Dave is Senior Director, of Salesforce Engineering at Veracyte, Inc.  A Senior Information Technology Leader with a demonstrated history of working in the high tech and Healthcare industry successfully managing large and small Projects/Programs supporting supply chain, sales, pricing, marketing, PLM, service and field service.   Highly skilled Salesforce.com Administrator and Architect with experience in flow, process builder and integration on Sales, Service and Field ...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/dave-swidan-2377b11/'>Dave Swidan</a><br/><br/>Dave is Senior Director, of Salesforce Engineering at <a href='https://www.linkedin.com/company/veracyte/'>Veracyte, Inc.</a><br/><br/>A Senior Information Technology Leader with a demonstrated history of working in the high tech and Healthcare industry successfully managing large and small Projects/Programs supporting supply chain, sales, pricing, marketing, PLM, service and field service. <br/><br/>Highly skilled <a href='http://salesforce.com/'>Salesforce.com</a> Administrator and Architect with experience in flow, process builder and integration on Sales, Service and Field Service Lightning. <br/><br/>Based on the West Coast, Dave enjoys the outdoors and water and studied marine biology.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/dave-swidan-2377b11/'>Dave Swidan</a><br/><br/>Dave is Senior Director, of Salesforce Engineering at <a href='https://www.linkedin.com/company/veracyte/'>Veracyte, Inc.</a><br/><br/>A Senior Information Technology Leader with a demonstrated history of working in the high tech and Healthcare industry successfully managing large and small Projects/Programs supporting supply chain, sales, pricing, marketing, PLM, service and field service. <br/><br/>Highly skilled <a href='http://salesforce.com/'>Salesforce.com</a> Administrator and Architect with experience in flow, process builder and integration on Sales, Service and Field Service Lightning. <br/><br/>Based on the West Coast, Dave enjoys the outdoors and water and studied marine biology.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 20 May 2025 07:00:00 -0400</pubDate>
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    <itunes:season>3</itunes:season>
    <itunes:episode>1</itunes:episode>
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  <item>
    <itunes:title>The CRM Success Show - Season 2 Recap</itunes:title>
    <title>The CRM Success Show - Season 2 Recap</title>
    <itunes:summary><![CDATA[In this mini-episode, co-hosts David Masri &amp; Khero Witey reflect on Season 1, what they enjoyed in Season2 and what is to follow for Season 3 and beyond.  Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce. https://www.crmsuccess.show/  Your Host on LinkedIn: Dave "Maz" Masri : https://www.linkedin.com/in/davidmasri/ Khero Witey: https://www.linkedin.com/in/kherothetxrecruiter/ ]]></itunes:summary>
    <description><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 1, what they enjoyed in Season2 and what is to follow for Season 3 and beyond. </p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 1, what they enjoyed in Season2 and what is to follow for Season 3 and beyond. </p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 06 May 2025 07:00:00 -0400</pubDate>
    <itunes:duration>382</itunes:duration>
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  <item>
    <itunes:title>#16 Andy Wirtner: PlainsCapital Bank - Service Cloud Voice\AWS Contact Center</itunes:title>
    <title>#16 Andy Wirtner: PlainsCapital Bank - Service Cloud Voice\AWS Contact Center</title>
    <itunes:summary><![CDATA[Featured: Andy Wirtner, SVP Director, Banking Solutions PlainsCapital Bank.   Andy is SVP Director, Banking Solutions at PlainsCapital Bank &amp; has spent almost 14 years with the bank working his way up from Credit Analyst back in 2011.  Andy’s team of 4 supports a Salesforce org of around 775 users, spanning Sales, Service, and some Marketing Cloud. The team is turning the Salesforce platform into the bank’s go-to system for digital transformation. Talking with the people who own the ...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/andy-wirtner-6a103581/'>Andy Wirtner</a>, SVP Director, Banking Solutions <a href='https://www.linkedin.com/company/plainscapital-bank/'>PlainsCapital Bank</a>. <br/><br/>Andy is SVP Director, Banking Solutions at PlainsCapital Bank &amp; has spent almost 14 years with the bank working his way up from Credit Analyst back in 2011.<br/><br/>Andy’s team of 4 supports a Salesforce org of around 775 users, spanning Sales, Service, and some Marketing Cloud. The team is turning the Salesforce platform into the bank’s go-to system for digital transformation.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/andy-wirtner-6a103581/'>Andy Wirtner</a>, SVP Director, Banking Solutions <a href='https://www.linkedin.com/company/plainscapital-bank/'>PlainsCapital Bank</a>. <br/><br/>Andy is SVP Director, Banking Solutions at PlainsCapital Bank &amp; has spent almost 14 years with the bank working his way up from Credit Analyst back in 2011.<br/><br/>Andy’s team of 4 supports a Salesforce org of around 775 users, spanning Sales, Service, and some Marketing Cloud. The team is turning the Salesforce platform into the bank’s go-to system for digital transformation.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:image href="https://storage.buzzsprout.com/fmtesprpki1628dkeixo88wue6jl?.jpg" />
    <itunes:author>Hiring Hero Khero &amp; Data &quot;Maz&quot; Dave</itunes:author>
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    <pubDate>Tue, 22 Apr 2025 07:00:00 -0400</pubDate>
    <itunes:duration>3567</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:season>2</itunes:season>
    <itunes:episode>8</itunes:episode>
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    <itunes:title>#15 Melanie Dixon: Ochsner Health - Implementing Salesforce Health Cloud</itunes:title>
    <title>#15 Melanie Dixon: Ochsner Health - Implementing Salesforce Health Cloud</title>
    <itunes:summary><![CDATA[Featured: Melanie Holmes Dixon  Melanie is currently Director, Enterprise Applications, Salesforce and RPA Sutter Health.   Prior, she was Director, Technology Platforms &amp; Automation for Ochsner Health managing a seven-figure budget and a portfolio of strategic technology projects including: Salesforce, ServiceNow, SharePoint, and UiPath.   A notable highlight from Melanie's career includes:   Developing growth strategy for Salesforce, ServiceNow, SharePoint, and UiPath development teams ...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/melanie-dixon-pmp/'>Melanie Holmes Dixon</a><br/><br/>Melanie is currently Director, Enterprise Applications, Salesforce and RPA <a href='https://www.linkedin.com/company/sutter-health/'>Sutter Health</a>. <br/><br/>Prior, she was Director, Technology Platforms &amp; Automation for <a href='https://www.linkedin.com/company/ochsner-health-system-/'>Ochsner Health</a> managing a seven-figure budget and a portfolio of strategic technology projects including: Salesforce, ServiceNow, SharePoint, and UiPath. <br/><br/>A notable highlight from <a href='https://www.linkedin.com/in/melanie-dixon-pmp/'>Melanie</a>&apos;s career includes: <br/><br/>Developing growth strategy for Salesforce, ServiceNow, SharePoint, and UiPath development teams (10+ developers/admins), growing application utilization from 20+ employees to 600+ employees. <br/><br/>Before Salesforce and IT, Melanie was a Project Manager for <a href='https://www.linkedin.com/company/the-national-wwii-museum/'>The National WWII Museum</a>. <br/><br/>Outside of Salesforce, you can find Melanie channeling her creativity into making costumes and headpieces for family and friends for seasonal events in New Orleans. 🎭</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/melanie-dixon-pmp/'>Melanie Holmes Dixon</a><br/><br/>Melanie is currently Director, Enterprise Applications, Salesforce and RPA <a href='https://www.linkedin.com/company/sutter-health/'>Sutter Health</a>. <br/><br/>Prior, she was Director, Technology Platforms &amp; Automation for <a href='https://www.linkedin.com/company/ochsner-health-system-/'>Ochsner Health</a> managing a seven-figure budget and a portfolio of strategic technology projects including: Salesforce, ServiceNow, SharePoint, and UiPath. <br/><br/>A notable highlight from <a href='https://www.linkedin.com/in/melanie-dixon-pmp/'>Melanie</a>&apos;s career includes: <br/><br/>Developing growth strategy for Salesforce, ServiceNow, SharePoint, and UiPath development teams (10+ developers/admins), growing application utilization from 20+ employees to 600+ employees. <br/><br/>Before Salesforce and IT, Melanie was a Project Manager for <a href='https://www.linkedin.com/company/the-national-wwii-museum/'>The National WWII Museum</a>. <br/><br/>Outside of Salesforce, you can find Melanie channeling her creativity into making costumes and headpieces for family and friends for seasonal events in New Orleans. 🎭</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 08 Apr 2025 07:00:00 -0400</pubDate>
    <itunes:duration>3741</itunes:duration>
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    <itunes:season>2</itunes:season>
    <itunes:episode>7</itunes:episode>
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  <item>
    <itunes:title>#14 Phil Ryan: Flexo Concepts - All in on Salesforce and Continuous Improvement </itunes:title>
    <title>#14 Phil Ryan: Flexo Concepts - All in on Salesforce and Continuous Improvement </title>
    <itunes:summary><![CDATA[Featured - Phil Ryan  Phil is VP of Operations and Technology for Flexo Concepts, innovators of TruPoint Polymer Doctor Blades for printing, coating, &amp; surface cleaning applications.  Phil has the unique privilege and pleasure of working closely with every member of the team to design, build, test and deploy over 75 apps and interfaces tailored to the needs of our business, and to have worked on over 300 automations that are responsible for maintaining data integrity, reducing clicks, tra...]]></itunes:summary>
    <description><![CDATA[<p>Featured - <a href='https://www.linkedin.com/in/phil-ryan-1556047b/'>Phil Ryan</a><br/><br/>Phil is VP of Operations and Technology for <a href='https://www.linkedin.com/company/flexo-concepts/'>Flexo Concepts</a>, innovators of TruPoint Polymer Doctor Blades for printing, coating, &amp; surface cleaning applications.<br/><br/>Phil has the unique privilege and pleasure of working closely with every member of the team to design, build, test and deploy over 75 apps and interfaces tailored to the needs of our business, and to have worked on over 300 automations that are responsible for maintaining data integrity, reducing clicks, transforming and uplifting the experience of our employees and customers across over half a million touchpoints every month.<br/><br/>Phil is a self proclaimed Salesforce Flow Junkie and has featured as a 2x Dreamforce Speaker. <br/><br/>Outside of Salesforce and Technology, Phil has a passion for woodworking, ranging from small projects such as jewelry boxes to large ones like furniture and built-in bookcases.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured - <a href='https://www.linkedin.com/in/phil-ryan-1556047b/'>Phil Ryan</a><br/><br/>Phil is VP of Operations and Technology for <a href='https://www.linkedin.com/company/flexo-concepts/'>Flexo Concepts</a>, innovators of TruPoint Polymer Doctor Blades for printing, coating, &amp; surface cleaning applications.<br/><br/>Phil has the unique privilege and pleasure of working closely with every member of the team to design, build, test and deploy over 75 apps and interfaces tailored to the needs of our business, and to have worked on over 300 automations that are responsible for maintaining data integrity, reducing clicks, transforming and uplifting the experience of our employees and customers across over half a million touchpoints every month.<br/><br/>Phil is a self proclaimed Salesforce Flow Junkie and has featured as a 2x Dreamforce Speaker. <br/><br/>Outside of Salesforce and Technology, Phil has a passion for woodworking, ranging from small projects such as jewelry boxes to large ones like furniture and built-in bookcases.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 25 Mar 2025 07:00:00 -0400</pubDate>
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    <itunes:title>#13 Nilam Patel &amp; Andy Vays : Rent.com - Service Cloud and Case Management</itunes:title>
    <title>#13 Nilam Patel &amp; Andy Vays : Rent.com - Service Cloud and Case Management</title>
    <itunes:summary><![CDATA[Featured - Nilam Patel &amp; Andy Vays  Nilam Patel   For the past 12 years, Nilam has been fully immersed in the Salesforce ecosystem, embracing its capabilities to drive transformation and innovation.   As Sr. Manager, Engineering and tech enthusiast, she specializes in turning complex challenges into streamlined, process-driven solutions. With a proven track record of delivering large-scale, cross-functional technical solutions from inception to implementation, thriving on driving meaningf...]]></itunes:summary>
    <description><![CDATA[<p>Featured - <a href='https://www.linkedin.com/in/patelnilam/'>Nilam Patel</a> &amp; <a href='https://www.linkedin.com/in/andy-vays/'>Andy Vays</a><br/><br/><a href='https://www.linkedin.com/in/patelnilam/'>Nilam Patel</a> <br/><br/>For the past 12 years, Nilam has been fully immersed in the Salesforce ecosystem, embracing its capabilities to drive transformation and innovation. <br/><br/>As Sr. Manager, Engineering and tech enthusiast, she specializes in turning complex challenges into streamlined, process-driven solutions. With a proven track record of delivering large-scale, cross-functional technical solutions from inception to implementation, thriving on driving meaningful change—whether through technology or broader strategic initiatives.<br/><br/>Nilam believe that success is best measured by the data we collect throughout implementation, enabling continuous improvement and leveraging key performance indicators to measure impact.<br/><br/>True success comes from the synergy of people, process, and technology. <br/><br/><a href='https://www.linkedin.com/in/andy-vays/'>Andy Vays</a><br/><br/>Andy Vays is the maestro behind enterprise applications at <a href='http://rent.com/'>Rent.com</a>, where he leads high-performing teams in orchestrating Salesforce, Zuora, and a cloud tech stack that keeps revenue flowing and operations seamless. <br/><br/>As Director of Enterprise Applications, he doesn’t just optimize the lead-to-cash process—he ensures the right people, systems, and strategies are in place to make it happen. From aligning technology with business goals to championing automation and analytics, Andy keeps Rent’s enterprise systems running smoothly.<br/><br/>Before Rent, Andy led engineering and managed services at Plative, where he built powerhouse teams and guided businesses through large-scale Salesforce and Netsuite transformations. <br/><br/>When he’s not in strategy mode, he’s busy managing his most dynamic (and unpredictable) stakeholder—his daughter, Charlie—who has yet to acknowledge his authority on anything.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured - <a href='https://www.linkedin.com/in/patelnilam/'>Nilam Patel</a> &amp; <a href='https://www.linkedin.com/in/andy-vays/'>Andy Vays</a><br/><br/><a href='https://www.linkedin.com/in/patelnilam/'>Nilam Patel</a> <br/><br/>For the past 12 years, Nilam has been fully immersed in the Salesforce ecosystem, embracing its capabilities to drive transformation and innovation. <br/><br/>As Sr. Manager, Engineering and tech enthusiast, she specializes in turning complex challenges into streamlined, process-driven solutions. With a proven track record of delivering large-scale, cross-functional technical solutions from inception to implementation, thriving on driving meaningful change—whether through technology or broader strategic initiatives.<br/><br/>Nilam believe that success is best measured by the data we collect throughout implementation, enabling continuous improvement and leveraging key performance indicators to measure impact.<br/><br/>True success comes from the synergy of people, process, and technology. <br/><br/><a href='https://www.linkedin.com/in/andy-vays/'>Andy Vays</a><br/><br/>Andy Vays is the maestro behind enterprise applications at <a href='http://rent.com/'>Rent.com</a>, where he leads high-performing teams in orchestrating Salesforce, Zuora, and a cloud tech stack that keeps revenue flowing and operations seamless. <br/><br/>As Director of Enterprise Applications, he doesn’t just optimize the lead-to-cash process—he ensures the right people, systems, and strategies are in place to make it happen. From aligning technology with business goals to championing automation and analytics, Andy keeps Rent’s enterprise systems running smoothly.<br/><br/>Before Rent, Andy led engineering and managed services at Plative, where he built powerhouse teams and guided businesses through large-scale Salesforce and Netsuite transformations. <br/><br/>When he’s not in strategy mode, he’s busy managing his most dynamic (and unpredictable) stakeholder—his daughter, Charlie—who has yet to acknowledge his authority on anything.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:author>Hiring Hero Khero &amp; Data &quot;Maz&quot; Dave</itunes:author>
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    <pubDate>Tue, 11 Mar 2025 07:00:00 -0400</pubDate>
    <itunes:duration>3774</itunes:duration>
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    <itunes:season>2</itunes:season>
    <itunes:episode>5</itunes:episode>
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  <item>
    <itunes:title>#12 Abi Claus:  Camping World - Getting the Requirements Right </itunes:title>
    <title>#12 Abi Claus:  Camping World - Getting the Requirements Right </title>
    <itunes:summary><![CDATA[Episode: #12  Get to know your Guest.   Featured - Abi Claus  Abi Claus is a passionate Salesforce leader and tech enthusiast who thrives on transforming complex challenges into streamlined, efficient solutions. With a proven history of delivering large, multi-discipline technical solutions from initiation through implementation, her journey in the Salesforce ecosystem has been about more than just implementing technology—it's been about empowering teams, optimizing processes, and driving mea...]]></itunes:summary>
    <description><![CDATA[<p>Episode: #12<br/><br/>Get to know your Guest. <br/><br/>Featured - <a href='https://www.linkedin.com/in/abiclaus/'>Abi Claus</a><br/><br/><a href='https://www.linkedin.com/in/abiclaus/'>Abi Claus</a> is a passionate Salesforce leader and tech enthusiast who thrives on transforming complex challenges into streamlined, efficient solutions. With a proven history of delivering large, multi-discipline technical solutions from initiation through implementation, her journey in the Salesforce ecosystem has been about more than just implementing technology—it&apos;s been about empowering teams, optimizing processes, and driving meaningful change in organizations. <br/><br/>At the heart of her work is a commitment to innovation and a belief in the potential of technology to transform businesses. <br/><br/>Abi is a 2x Harvard Guest Lecturer, was recently featured in the Top 50 Women Leaders in Dallas &apos;23 and is currently Director of Salesforce at <a href='https://www.linkedin.com/company/campingworld/'>Camping World</a>.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Episode: #12<br/><br/>Get to know your Guest. <br/><br/>Featured - <a href='https://www.linkedin.com/in/abiclaus/'>Abi Claus</a><br/><br/><a href='https://www.linkedin.com/in/abiclaus/'>Abi Claus</a> is a passionate Salesforce leader and tech enthusiast who thrives on transforming complex challenges into streamlined, efficient solutions. With a proven history of delivering large, multi-discipline technical solutions from initiation through implementation, her journey in the Salesforce ecosystem has been about more than just implementing technology—it&apos;s been about empowering teams, optimizing processes, and driving meaningful change in organizations. <br/><br/>At the heart of her work is a commitment to innovation and a belief in the potential of technology to transform businesses. <br/><br/>Abi is a 2x Harvard Guest Lecturer, was recently featured in the Top 50 Women Leaders in Dallas &apos;23 and is currently Director of Salesforce at <a href='https://www.linkedin.com/company/campingworld/'>Camping World</a>.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 25 Feb 2025 07:00:00 -0500</pubDate>
    <itunes:duration>3423</itunes:duration>
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    <itunes:season>2</itunes:season>
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  <item>
    <itunes:title>#11 Chris Trivers: Valley Strong Credit Union - Inheriting an inflight implementation</itunes:title>
    <title>#11 Chris Trivers: Valley Strong Credit Union - Inheriting an inflight implementation</title>
    <itunes:summary><![CDATA[Featured Chris Trivers  Chris has spent over 16 years in the Salesforce ecosystem with extensive industry experience within the Banking, Credit Union &amp; Financial Services arena.   Chris is currently Vice President and Enterprise Salesforce Leader for Valley Strong Credit Union, a $4 billion credit union that offers a full line of services for its members including personal, business and wealth products.   Chris is responsible for the product ownership of the credit union’s Salesforce...]]></itunes:summary>
    <description><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/christrivers/?miniProfileUrn=urn%3Ali%3Afsd_profile%3AACoAAAItrpUBTDVHH7e0H38V5G2f7Dd7_4N_kMA'>Chris Trivers</a><br/><br/>Chris has spent over 16 years in the Salesforce ecosystem with extensive industry experience within the Banking, Credit Union &amp; Financial Services arena. <br/><br/>Chris is currently Vice President and Enterprise Salesforce Leader for <a href='https://www.linkedin.com/company/valley-strong-credit-union/'>Valley Strong Credit Union</a>, a $4 billion credit union that offers a full line of services for its members including personal, business and wealth products. <br/><br/>Chris is responsible for the product ownership of the credit union’s Salesforce platform and management of the business side of the Salesforce Center of Excellence (COE). He is leading the Salesforce practice which includes Financial Services Cloud, Marketing Cloud, Tableau and MuleSoft.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/christrivers/?miniProfileUrn=urn%3Ali%3Afsd_profile%3AACoAAAItrpUBTDVHH7e0H38V5G2f7Dd7_4N_kMA'>Chris Trivers</a><br/><br/>Chris has spent over 16 years in the Salesforce ecosystem with extensive industry experience within the Banking, Credit Union &amp; Financial Services arena. <br/><br/>Chris is currently Vice President and Enterprise Salesforce Leader for <a href='https://www.linkedin.com/company/valley-strong-credit-union/'>Valley Strong Credit Union</a>, a $4 billion credit union that offers a full line of services for its members including personal, business and wealth products. <br/><br/>Chris is responsible for the product ownership of the credit union’s Salesforce platform and management of the business side of the Salesforce Center of Excellence (COE). He is leading the Salesforce practice which includes Financial Services Cloud, Marketing Cloud, Tableau and MuleSoft.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 11 Feb 2025 07:00:00 -0500</pubDate>
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    <itunes:title>#10 Imani Chopin: Brinks Home - RevOps 101 Do&#39;s and Don&#39;ts of RevOps</itunes:title>
    <title>#10 Imani Chopin: Brinks Home - RevOps 101 Do&#39;s and Don&#39;ts of RevOps</title>
    <itunes:summary><![CDATA[Featured Imani Chopin  Imani is currently a Revenue Operations and Enablement Leader at a private equity-backed home security company, Brinks Home. She is overseeing customer acquisition strategy execution, pipeline analytics, process architecture, GTM systems, and transformational business initiatives.   With over 10 years of experience, she has managed revenue operations, lead generation, partner marketing, sales and partner enablement, and GTM systems across both B2B and B2C organizat...]]></itunes:summary>
    <description><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/imanichopin/'>Imani Chopin</a><br/><br/>Imani is currently a Revenue Operations and Enablement Leader at a private equity-backed home security company, <a href='https://www.linkedin.com/company/brinks-home/'>Brinks Home</a>. She is overseeing customer acquisition strategy execution, pipeline analytics, process architecture, GTM systems, and transformational business initiatives. <br/><br/>With over 10 years of experience, she has managed revenue operations, lead generation, partner marketing, sales and partner enablement, and GTM systems across both B2B and B2C organizations. <br/><br/>Her ongoing commitment is to drive operational excellence and create scalable growth solutions.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured <a href='https://www.linkedin.com/in/imanichopin/'>Imani Chopin</a><br/><br/>Imani is currently a Revenue Operations and Enablement Leader at a private equity-backed home security company, <a href='https://www.linkedin.com/company/brinks-home/'>Brinks Home</a>. She is overseeing customer acquisition strategy execution, pipeline analytics, process architecture, GTM systems, and transformational business initiatives. <br/><br/>With over 10 years of experience, she has managed revenue operations, lead generation, partner marketing, sales and partner enablement, and GTM systems across both B2B and B2C organizations. <br/><br/>Her ongoing commitment is to drive operational excellence and create scalable growth solutions.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 28 Jan 2025 07:00:00 -0500</pubDate>
    <itunes:duration>2546</itunes:duration>
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    <itunes:season>2</itunes:season>
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    <itunes:title>#9 Nadina Lisbon: NetApp - Salesforce in Startups, Mid-Size and Enterprise environments</itunes:title>
    <title>#9 Nadina Lisbon: NetApp - Salesforce in Startups, Mid-Size and Enterprise environments</title>
    <itunes:summary><![CDATA[Featured -  Nadina D. Lisbon  Nadina, is a CRM Enterprise Architect at NetApp. She is a Salesforce Certified Technical Architect, holds a Master's degree, and is actively involved in the Salesforce community.   She has over 10 years of experience in the Salesforce ecosystem.  A DF23 Golden Hoodie Recipient.   She is passionate about solving complex enterprise problems and mentoring others. Nadina has a proven track record of success in the Salesforce ecosystem.   Nadina is also...]]></itunes:summary>
    <description><![CDATA[<p>Featured - <a href='https://www.linkedin.com/in/nadinalisbon/'> Nadina D. Lisbon</a><br/><br/><a href='https://www.linkedin.com/in/nadinalisbon/'>Nadina,</a> is a CRM Enterprise Architect at NetApp. She is a Salesforce Certified Technical Architect, holds a Master&apos;s degree, and is actively involved in the Salesforce community. <br/><br/>She has over 10 years of experience in the Salesforce ecosystem. <br/>A <a href='https://www.linkedin.com/feed/hashtag/?keywords=df23&amp;highlightedUpdateUrns=urn%3Ali%3Ashare%3A7281848250913931265'>DF23</a> Golden Hoodie Recipient. <br/><br/>She is passionate about solving complex enterprise problems and mentoring others. Nadina has a proven track record of success in the Salesforce ecosystem. <br/><br/>Nadina is also actively involved in the Salesforce community. She is a Salesforce MVP, MuleSoft Ambassador, conference speaker at numerous Salesforce conferences, including Dreamforce, TDX, and other Dreamin&apos; conferences, SXSW Mentor, Ladies Be Architects Ambassador, Well-Architected Ambassador, Rad Coach, Salesforce User Group Leader, and is on the Advisory Board of ScaleUp Archs. <br/><br/>Nadina is a valuable asset to any organization and a true leader in the Salesforce community.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured - <a href='https://www.linkedin.com/in/nadinalisbon/'> Nadina D. Lisbon</a><br/><br/><a href='https://www.linkedin.com/in/nadinalisbon/'>Nadina,</a> is a CRM Enterprise Architect at NetApp. She is a Salesforce Certified Technical Architect, holds a Master&apos;s degree, and is actively involved in the Salesforce community. <br/><br/>She has over 10 years of experience in the Salesforce ecosystem. <br/>A <a href='https://www.linkedin.com/feed/hashtag/?keywords=df23&amp;highlightedUpdateUrns=urn%3Ali%3Ashare%3A7281848250913931265'>DF23</a> Golden Hoodie Recipient. <br/><br/>She is passionate about solving complex enterprise problems and mentoring others. Nadina has a proven track record of success in the Salesforce ecosystem. <br/><br/>Nadina is also actively involved in the Salesforce community. She is a Salesforce MVP, MuleSoft Ambassador, conference speaker at numerous Salesforce conferences, including Dreamforce, TDX, and other Dreamin&apos; conferences, SXSW Mentor, Ladies Be Architects Ambassador, Well-Architected Ambassador, Rad Coach, Salesforce User Group Leader, and is on the Advisory Board of ScaleUp Archs. <br/><br/>Nadina is a valuable asset to any organization and a true leader in the Salesforce community.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 14 Jan 2025 07:00:00 -0500</pubDate>
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    <itunes:title>The CRM Success Show - Season 1 Recap</itunes:title>
    <title>The CRM Success Show - Season 1 Recap</title>
    <itunes:summary><![CDATA[In this mini-episode, co-hosts David Masri &amp; Khero Witey reflect on Season 1, what they enjoyed and what is to follow for Season 2.  Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce. https://www.crmsuccess.show/  Your Host on LinkedIn: Dave "Maz" Masri : https://www.linkedin.com/in/davidmasri/ Khero Witey: https://www.linkedin.com/in/kherothetxrecruiter/ ]]></itunes:summary>
    <description><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 1, what they enjoyed and what is to follow for Season 2. </p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>In this mini-episode, co-hosts <a href='https://www.linkedin.com/in/davidmasri/'>David Masri</a> &amp; <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>Khero Witey</a> reflect on Season 1, what they enjoyed and what is to follow for Season 2. </p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:author>Hiring Hero Khero &amp; Data &quot;Maz&quot; Dave</itunes:author>
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    <pubDate>Tue, 31 Dec 2024 07:00:00 -0500</pubDate>
    <itunes:duration>937</itunes:duration>
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    <itunes:title>#8 Christen Sisler: Sequoia - Modernizing a Salesforce Org</itunes:title>
    <title>#8 Christen Sisler: Sequoia - Modernizing a Salesforce Org</title>
    <itunes:summary><![CDATA[Featured: Christen Sisler Episode: #8  Christen Sisler is a seasoned technology leader with over a decade of Salesforce experience and currently serves as Senior Director, Salesforce at Sequoia.   She has extensive experience managing both small scale tech teams and enterprise teams consisting of hundreds of engineers.   With prior roles including the Head of Architecture , Engineering, and Platform Operations for DXC Technology's Platform X and Director of Product Development at Ax...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/christen-sisler-b2685222/'>Christen Sisler</a><br/>Episode: #8<br/><br/>Christen Sisler is a seasoned technology leader with over a decade of Salesforce experience and currently serves as Senior Director, Salesforce at <a href='https://www.linkedin.com/company/sequoia-tpi/'>Sequoia</a>. <br/><br/>She has extensive experience managing both small scale tech teams and enterprise teams consisting of hundreds of engineers. <br/><br/>With prior roles including the Head of Architecture , Engineering, and Platform Operations for DXC Technology&apos;s Platform X and Director of Product Development at Axiom, she bring deep expertise in building scalable platforms, building teams and driving delivery.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/christen-sisler-b2685222/'>Christen Sisler</a><br/>Episode: #8<br/><br/>Christen Sisler is a seasoned technology leader with over a decade of Salesforce experience and currently serves as Senior Director, Salesforce at <a href='https://www.linkedin.com/company/sequoia-tpi/'>Sequoia</a>. <br/><br/>She has extensive experience managing both small scale tech teams and enterprise teams consisting of hundreds of engineers. <br/><br/>With prior roles including the Head of Architecture , Engineering, and Platform Operations for DXC Technology&apos;s Platform X and Director of Product Development at Axiom, she bring deep expertise in building scalable platforms, building teams and driving delivery.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 17 Dec 2024 07:00:00 -0500</pubDate>
    <itunes:duration>3640</itunes:duration>
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    <itunes:season>1</itunes:season>
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    <itunes:title>#7 Stefan Ludlow : Cerity Partners - Mergers and Acquisitions </itunes:title>
    <title>#7 Stefan Ludlow : Cerity Partners - Mergers and Acquisitions </title>
    <itunes:summary><![CDATA[Featured: Stefan Ludlow Episode: #7  Stefan is an experienced Technology leader with a demonstrated history of leading IT departments and teams in the financial services industry.   His expertise include: cybersecurity, software development, and Salesforce CRM. Skilled in architecting and integrating platforms for wealth management, including CRM and portfolio reporting systems. His career has seen him specialize in driving operational efficiency and enhancing the internal user experience.  S...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/stefanludlow/'>Stefan Ludlow</a><br/>Episode: #7<br/><br/>Stefan is an experienced Technology leader with a demonstrated history of leading IT departments and teams in the financial services industry. <br/><br/>His expertise include: cybersecurity, software development, and Salesforce CRM. Skilled in architecting and integrating platforms for wealth management, including CRM and portfolio reporting systems. His career has seen him specialize in driving operational efficiency and enhancing the internal user experience.<br/><br/>Stefan is currently CTO of <a href='https://www.linkedin.com/company/cerity-partners/'>Cerity Partners</a>.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/stefanludlow/'>Stefan Ludlow</a><br/>Episode: #7<br/><br/>Stefan is an experienced Technology leader with a demonstrated history of leading IT departments and teams in the financial services industry. <br/><br/>His expertise include: cybersecurity, software development, and Salesforce CRM. Skilled in architecting and integrating platforms for wealth management, including CRM and portfolio reporting systems. His career has seen him specialize in driving operational efficiency and enhancing the internal user experience.<br/><br/>Stefan is currently CTO of <a href='https://www.linkedin.com/company/cerity-partners/'>Cerity Partners</a>.</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 03 Dec 2024 07:00:00 -0500</pubDate>
    <itunes:duration>4221</itunes:duration>
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  <item>
    <itunes:title>#6 Carrlos Boyd: One Share Health - Transitioning into a Leadership Role</itunes:title>
    <title>#6 Carrlos Boyd: One Share Health - Transitioning into a Leadership Role</title>
    <itunes:summary><![CDATA[Featured: Carrlos Boyd Episode: #6  Carrlos is an experienced Salesforce platform executive with a history of working in the healthcare, banking, and online marketing and advertising industries. He has completed several “from scratch” Salesforce implementations over the years.   He is a USMC Veteran, Desert Storm Veteran and outside of work he enjoys fulfilling his passion as a Scuba Diving Instructor, photography and training for marathons.   Carrlos is currently Director, CX Technologies Pa...]]></itunes:summary>
    <description><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/carrlos/'>Carrlos Boyd</a><br/>Episode: #6<br/><br/>Carrlos is an experienced Salesforce platform executive with a history of working in the healthcare, banking, and online marketing and advertising industries. He has completed several “from scratch” Salesforce implementations over the years. <br/><br/>He is a USMC Veteran, Desert Storm Veteran and outside of work he enjoys fulfilling his passion as a Scuba Diving Instructor, photography and training for marathons. <br/><br/>Carrlos is currently Director, CX Technologies <a href='https://www.linkedin.com/company/paycor/'>Paycor</a> - executing a holistic strategy for <a href='http://salesforce.com/'>Salesforce.com</a>, Gainsight, Observe Al, Genesys, Gong, Calendly, and other related technologies.<br/><br/>Links Mentioned:<br/>https://www.salesforce.com/company/power-of-us/<br/>https://veterans.my.site.com/s/<br/><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Featured: <a href='https://www.linkedin.com/in/carrlos/'>Carrlos Boyd</a><br/>Episode: #6<br/><br/>Carrlos is an experienced Salesforce platform executive with a history of working in the healthcare, banking, and online marketing and advertising industries. He has completed several “from scratch” Salesforce implementations over the years. <br/><br/>He is a USMC Veteran, Desert Storm Veteran and outside of work he enjoys fulfilling his passion as a Scuba Diving Instructor, photography and training for marathons. <br/><br/>Carrlos is currently Director, CX Technologies <a href='https://www.linkedin.com/company/paycor/'>Paycor</a> - executing a holistic strategy for <a href='http://salesforce.com/'>Salesforce.com</a>, Gainsight, Observe Al, Genesys, Gong, Calendly, and other related technologies.<br/><br/>Links Mentioned:<br/>https://www.salesforce.com/company/power-of-us/<br/>https://veterans.my.site.com/s/<br/><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 19 Nov 2024 07:00:00 -0500</pubDate>
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    <itunes:title>#5 Ethan Waller: Goosehead Insurance Agency - Scaling with Salesforce</itunes:title>
    <title>#5 Ethan Waller: Goosehead Insurance Agency - Scaling with Salesforce</title>
    <itunes:summary><![CDATA[Episode: #5 - Ethan E. Waller  Ethan has spent almost 20 yrs in the CRM space, gaining his first taste of Salesforce in the Non Profit world with Susan G. Komen before moving on to support another Non Profit with @Mothers Against Drunk Driving (MADD).   Currently, Ethan is Director of Salesforce Solutions at Goosehead Insurance Agency, driving the strategic development and execution of Salesforce.   He leads a 40+ team of analysts, administrators, and developers, overseeing the design, i...]]></itunes:summary>
    <description><![CDATA[<p>Episode: #5 - <a href='https://www.linkedin.com/in/ethanwaller/'>Ethan E. Waller</a><br/><br/>Ethan has spent almost 20 yrs in the CRM space, gaining his first taste of Salesforce in the Non Profit world with <a href='https://www.linkedin.com/company/susangkomen/'>Susan G. Komen</a> before moving on to support another Non Profit with @Mothers Against Drunk Driving (MADD). <br/><br/>Currently, Ethan is Director of Salesforce Solutions at <a href='https://www.linkedin.com/company/goosehead-insurance/'>Goosehead Insurance Agency</a>, driving the strategic development and execution of Salesforce. <br/><br/>He leads a 40+ team of analysts, administrators, and developers, overseeing the design, implementation, and maintenance of Salesforce solutions to meet the business needs.<br/><br/>LinkedIn: https://www.linkedin.com/in/ethanwaller/</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Episode: #5 - <a href='https://www.linkedin.com/in/ethanwaller/'>Ethan E. Waller</a><br/><br/>Ethan has spent almost 20 yrs in the CRM space, gaining his first taste of Salesforce in the Non Profit world with <a href='https://www.linkedin.com/company/susangkomen/'>Susan G. Komen</a> before moving on to support another Non Profit with @Mothers Against Drunk Driving (MADD). <br/><br/>Currently, Ethan is Director of Salesforce Solutions at <a href='https://www.linkedin.com/company/goosehead-insurance/'>Goosehead Insurance Agency</a>, driving the strategic development and execution of Salesforce. <br/><br/>He leads a 40+ team of analysts, administrators, and developers, overseeing the design, implementation, and maintenance of Salesforce solutions to meet the business needs.<br/><br/>LinkedIn: https://www.linkedin.com/in/ethanwaller/</p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 05 Nov 2024 07:00:00 -0500</pubDate>
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    <itunes:title>#4:  Todd Stalter: IHG - Establishing a Salesforce CoE (Centre of Excellence)</itunes:title>
    <title>#4:  Todd Stalter: IHG - Establishing a Salesforce CoE (Centre of Excellence)</title>
    <itunes:summary><![CDATA[Episode: #4 - Todd Stalter    11X Certified Senior Salesforce Technology leader, focusing on new or failed Salesforce implementations; who has helped Salesforce customers deliver ROI on their Salesforce licensing spend.     Todd's expertise include building and establishing Salesforce Centre of Excellences (CoE) and both technical and solution architecture.     Todd has supported organizations within a variety of industries including: Hospitality, Consumer Goods, Healthcare and Non Profit.   ...]]></itunes:summary>
    <description><![CDATA[<p>Episode: #4 - <a href='https://www.linkedin.com/in/tmstalter1/'>Todd Stalter</a><br/> <br/> 11X Certified Senior Salesforce Technology leader, focusing on new or failed Salesforce implementations; who has helped Salesforce customers deliver ROI on their Salesforce licensing spend. <br/> <br/> Todd&apos;s expertise include building and establishing Salesforce Centre of Excellences (CoE) and both technical and solution architecture. <br/> <br/> Todd has supported organizations within a variety of industries including: Hospitality, Consumer Goods, Healthcare and Non Profit. <br/><br/>LinkedIn : <a href='https://www.linkedin.com/in/tmstalter1/'>https://www.linkedin.com/in/tmstalter1/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Episode: #4 - <a href='https://www.linkedin.com/in/tmstalter1/'>Todd Stalter</a><br/> <br/> 11X Certified Senior Salesforce Technology leader, focusing on new or failed Salesforce implementations; who has helped Salesforce customers deliver ROI on their Salesforce licensing spend. <br/> <br/> Todd&apos;s expertise include building and establishing Salesforce Centre of Excellences (CoE) and both technical and solution architecture. <br/> <br/> Todd has supported organizations within a variety of industries including: Hospitality, Consumer Goods, Healthcare and Non Profit. <br/><br/>LinkedIn : <a href='https://www.linkedin.com/in/tmstalter1/'>https://www.linkedin.com/in/tmstalter1/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:title>#3 Rebecca Meyer : Kelly-Moore Paints - SugarCRM or Salesforce</itunes:title>
    <title>#3 Rebecca Meyer : Kelly-Moore Paints - SugarCRM or Salesforce</title>
    <itunes:summary><![CDATA[Episode: #3 - Rebecca Meyer   20 years of experience in customer and operations, proven track record of leading organizations through operational modernization and transformational journeys, delivering value, efficiency, and innovation.  Extensive knowledge and skills in various platforms and tools, such as SAP, JDE/Oracle, AS400, MS365 Suite, QuickBooks, Salesforce CRM, and more.   Her mission is to efficiently alter technology to optimize business processes, enhance customer relations, and ...]]></itunes:summary>
    <description><![CDATA[<p>Episode: #3 - <a href='https://www.linkedin.com/in/meyer1/'>Rebecca Meyer</a><br/><br/><br/>20 years of experience in customer and operations, proven track record of leading organizations through operational modernization and transformational journeys, delivering value, efficiency, and innovation.<br/><br/>Extensive knowledge and skills in various platforms and tools, such as SAP, JDE/Oracle, AS400, MS365 Suite, QuickBooks, Salesforce CRM, and more. <br/><br/>Her mission is to efficiently alter technology to optimize business processes, enhance customer relations, and drive growth and profitability.<br/><br/>Rebecca is currently supporting <a href='https://www.linkedin.com/company/kelly-moore-paints/'>Kelly-Moore Paints</a> as VP of Technology.<br/><br/>LinkedIn: <a href='https://www.linkedin.com/in/david-stott-mba-b2704a59/'>https://www.linkedin.com/in/meyer1/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Episode: #3 - <a href='https://www.linkedin.com/in/meyer1/'>Rebecca Meyer</a><br/><br/><br/>20 years of experience in customer and operations, proven track record of leading organizations through operational modernization and transformational journeys, delivering value, efficiency, and innovation.<br/><br/>Extensive knowledge and skills in various platforms and tools, such as SAP, JDE/Oracle, AS400, MS365 Suite, QuickBooks, Salesforce CRM, and more. <br/><br/>Her mission is to efficiently alter technology to optimize business processes, enhance customer relations, and drive growth and profitability.<br/><br/>Rebecca is currently supporting <a href='https://www.linkedin.com/company/kelly-moore-paints/'>Kelly-Moore Paints</a> as VP of Technology.<br/><br/>LinkedIn: <a href='https://www.linkedin.com/in/david-stott-mba-b2704a59/'>https://www.linkedin.com/in/meyer1/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 08 Oct 2024 07:00:00 -0400</pubDate>
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    <itunes:title>#2 David Stott : Bellevue University - Salesforce in Education</itunes:title>
    <title>#2 David Stott : Bellevue University - Salesforce in Education</title>
    <itunes:summary><![CDATA[Episode: #2 David Stott: Bellevue University - Salesforce in Education  David is a CRM Program executive with over 20 years’ experience encompassing financial services, healthcare, education, and non-profit organizations.   A Salesforce evangelist who has worked on all the major Clouds (Sales, Service, Marketing, and Pardot) and continues to be an advocate for the power that Salesforce can bring to an organization.   He has worked for the likes of: Republic Finance, Salesforce, Ameritas &amp;...]]></itunes:summary>
    <description><![CDATA[<p>Episode: #2 <a href='https://www.linkedin.com/in/david-stott-mba-b2704a59/'>David Stott</a>: Bellevue University - Salesforce in Education<br/><br/>David is a CRM Program executive with over 20 years’ experience encompassing financial services, healthcare, education, and non-profit organizations. <br/><br/>A Salesforce evangelist who has worked on all the major Clouds (Sales, Service, Marketing, and Pardot) and continues to be an advocate for the power that Salesforce can bring to an organization. <br/><br/>He has worked for the likes of: Republic Finance, Salesforce, Ameritas &amp; <a href='https://www.linkedin.com/company/bellevue-university/'>Bellevue University</a>.<br/><br/>LinkedIn: <a href='https://www.linkedin.com/in/david-stott-mba-b2704a59/'>https://www.linkedin.com/in/david-stott-mba-b2704a59/</a><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Episode: #2 <a href='https://www.linkedin.com/in/david-stott-mba-b2704a59/'>David Stott</a>: Bellevue University - Salesforce in Education<br/><br/>David is a CRM Program executive with over 20 years’ experience encompassing financial services, healthcare, education, and non-profit organizations. <br/><br/>A Salesforce evangelist who has worked on all the major Clouds (Sales, Service, Marketing, and Pardot) and continues to be an advocate for the power that Salesforce can bring to an organization. <br/><br/>He has worked for the likes of: Republic Finance, Salesforce, Ameritas &amp; <a href='https://www.linkedin.com/company/bellevue-university/'>Bellevue University</a>.<br/><br/>LinkedIn: <a href='https://www.linkedin.com/in/david-stott-mba-b2704a59/'>https://www.linkedin.com/in/david-stott-mba-b2704a59/</a><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Tue, 24 Sep 2024 07:00:00 -0400</pubDate>
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    <itunes:title>#1 Chris Barba: Bank of Oklahoma – nCino &amp; Salesforce</itunes:title>
    <title>#1 Chris Barba: Bank of Oklahoma – nCino &amp; Salesforce</title>
    <itunes:summary><![CDATA[Episode: #1 Chris Barba: Bank of Oklahoma – nCino &amp; Salesforce  20+ year career (from software developer to manager).   Chris enjoys building and leading high-performing teams to deliver software solutions using modern practices and ways of working.   Chris has spent the last six years with Bank of Oklahoma - leading multiple IT teams (45 members) in an Agile/DevOps project, implementing nCino on the Salesforce platform with a program budget ~30M, which has seen $6+ billion loan portfolio...]]></itunes:summary>
    <description><![CDATA[<p>Episode: #1 <a href='https://www.linkedin.com/in/chrisbarba/'>Chris Barba</a>: Bank of Oklahoma – nCino &amp; Salesforce<br/><br/>20+ year career (from software developer to manager). <br/><br/>Chris enjoys building and leading high-performing teams to deliver software solutions using modern practices and ways of working. <br/><br/>Chris has spent the last six years with <a href='https://www.linkedin.com/company/bank-of-oklahoma/'>Bank of Oklahoma</a> - leading multiple IT teams (45 members) in an Agile/DevOps project, implementing nCino on the Salesforce platform with a program budget ~30M, which has seen $6+ billion loan portfolio onto the nCino platform. <br/><br/>Outside of work, he is an avid runner and enjoys reading about how to improve software delivery or leadership.<br/><br/>&quot;Learning is the solution to both and growing others multiples the effects&quot;.<br/><br/>In LinkedIn: <a href='https://www.linkedin.com/in/chrisbarba/'>https://www.linkedin.com/in/chrisbarba/</a><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Episode: #1 <a href='https://www.linkedin.com/in/chrisbarba/'>Chris Barba</a>: Bank of Oklahoma – nCino &amp; Salesforce<br/><br/>20+ year career (from software developer to manager). <br/><br/>Chris enjoys building and leading high-performing teams to deliver software solutions using modern practices and ways of working. <br/><br/>Chris has spent the last six years with <a href='https://www.linkedin.com/company/bank-of-oklahoma/'>Bank of Oklahoma</a> - leading multiple IT teams (45 members) in an Agile/DevOps project, implementing nCino on the Salesforce platform with a program budget ~30M, which has seen $6+ billion loan portfolio onto the nCino platform. <br/><br/>Outside of work, he is an avid runner and enjoys reading about how to improve software delivery or leadership.<br/><br/>&quot;Learning is the solution to both and growing others multiples the effects&quot;.<br/><br/>In LinkedIn: <a href='https://www.linkedin.com/in/chrisbarba/'>https://www.linkedin.com/in/chrisbarba/</a><br/><br/></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <itunes:title>Introducing your Hosts</itunes:title>
    <title>Introducing your Hosts</title>
    <itunes:summary><![CDATA[Introducing your Hosts: Dave Masri, aka "Data Dave", aka "Maz",  and Khero Witey aka Khero the Hiring hero talking about why they started the show.  Find  them on LinkedIn :  Maz: https://www.linkedin.com/in/davidmasri/ Khero: https://www.linkedin.com/in/kherothetxrecruiter/ Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce. https://www.crmsuccess.show/  Your Host on LinkedIn: Dave "Maz" Masri : https://www.linkedin.com/in/da...]]></itunes:summary>
    <description><![CDATA[<p>Introducing your Hosts: Dave Masri, aka &quot;Data Dave&quot;, aka &quot;Maz&quot;,  and Khero Witey aka Khero the Hiring hero talking about why they started the show.<br/><br/>Find  them on LinkedIn : <br/>Maz: <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></description>
    <content:encoded><![CDATA[<p>Introducing your Hosts: Dave Masri, aka &quot;Data Dave&quot;, aka &quot;Maz&quot;,  and Khero Witey aka Khero the Hiring hero talking about why they started the show.<br/><br/>Find  them on LinkedIn : <br/>Maz: <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p><p>Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.</p><p><a href='https://www.crmsuccess.show/'><em>https://www.crmsuccess.show/</em></a><em><br/><br/></em><b>Your Host on LinkedIn:</b><br/>Dave &quot;Maz&quot; Masri : <a href='https://www.linkedin.com/in/davidmasri/'>https://www.linkedin.com/in/davidmasri/</a><br/>Khero Witey: <a href='https://www.linkedin.com/in/kherothetxrecruiter/'>https://www.linkedin.com/in/kherothetxrecruiter/</a></p>]]></content:encoded>
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    <pubDate>Fri, 30 Aug 2024 09:00:00 -0400</pubDate>
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