Conflict Skills Sun, 09 Aug 2026 18:00:01 -0400 https://simongoode.buzzsprout.com/ en © 2026 Simon Goode yes Support this Podcast 9189418f-2131-5e4a-98a2-af5b5a38aa6d simon@simongoode.com Simon Goode episodic false Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he offers free resources and tools to navigate conflicts both in and out of the workplace. With a focus on practical strategies, Simon’s podcast addresses real-world scenarios, providing listeners with the tools to handle disputes effectively. In his recent episodes, he delves into the intricacies of workplace mediation, using case studies like conflicts between managers and staff members to illustrate his points. Simon's expertise and approachable style make his podcast an invaluable resource for anyone looking to improve their conflict resolution skills.

]]> Buzzsprout (https://www.buzzsprout.com) workplace mediation; conflict training, conflict resolution training, conflict resolution, conflict management, communication skills, soft skills, staff conflict, de-escalation training, managing difficult conversations, Simon Goode simon@simongoode.com https://storage.buzzsprout.com/i9jlvgjhutmhg12pn45bkrkjxtjn?.jpg Conflict Skills https://simongoode.buzzsprout.com/ Maya Wants Growth, Tom Fears Risk: Managing Conflict in Business Partnerships Maya Wants Growth, Tom Fears Risk: Managing Conflict in Business Partnerships In this episode, Simon Goode analyzes a case study involving business partners Maya and Tom, whose differing visions for their agency lead to escalating conflict and operational challenges. Simon Goode breaks down the situation using the five types of conflict and discusses practical reflective tools, negotiation tactics, and structural solutions to help navigate such dilemmas. The episode emphasizes the importance of meta-analysis, clear communication, and empathy in resolving conflicts within business partnerships.


TIMESTAMP:

00:00 Understanding and resolving conflicts

06:45 Managing personal conflict responses

07:42 Reflective practice and meta-analysis

11:31 Negotiating budget and interests

17:18 Processing short-term impacts of conflict

21:07 Setting and Revising Personal Goals

24:30 Balancing business with personal goals

27:22 Handling information conflicts

31:18 Addressing Child Safety in Families

33:03 Discussing relationship and communication dynamics

36:55 Considering different management strategies

39:23 Closing remarks and contact info

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Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode analyzes a case study involving business partners Maya and Tom, whose differing visions for their agency lead to escalating conflict and operational challenges. Simon Goode breaks down the situation using the five types of conflict and discusses practical reflective tools, negotiation tactics, and structural solutions to help navigate such dilemmas. The episode emphasizes the importance of meta-analysis, clear communication, and empathy in resolving conflicts within business partnerships.


TIMESTAMP:

00:00 Understanding and resolving conflicts

06:45 Managing personal conflict responses

07:42 Reflective practice and meta-analysis

11:31 Negotiating budget and interests

17:18 Processing short-term impacts of conflict

21:07 Setting and Revising Personal Goals

24:30 Balancing business with personal goals

27:22 Handling information conflicts

31:18 Addressing Child Safety in Families

33:03 Discussing relationship and communication dynamics

36:55 Considering different management strategies

39:23 Closing remarks and contact info

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19612292 Mon, 10 Aug 2026 08:00:00 +1000 2421 conflict resolution, mediation, business partnership conflict, digital marketing agency, risk minimisation, reflective practice, journaling for conflict, relationship conflict, business goals prioritization, data conflict, interests conflict, values confl 1 117 full false De-Escalation Tools That Work from a Professional Mediator De-Escalation Tools That Work from a Professional Mediator In this episode, Simon Goode explores practical de-escalation skills for managing conflict and strong emotions in both professional and everyday situations. He emphasizes techniques like using a calm tone, mindful body language, and strategies to reinforce status, certainty, autonomy, relatedness, and fairness. Through personal anecdotes and actionable advice, Simon Goode highlights the importance of self-regulation and understanding in defusing tense conversations.

TIMESTAMPS: 

00:00 Using de-escalation in leadership

04:15 Introducing Shelley the Dog

09:52 Reflecting on de-escalation strategies

12:53 Managing Uncertainty and De-Escalation

13:50 How to calm difficult conversations

17:46 Using calming body language

24:25 Managing conflict with communication skills

27:23 Encouraging collaboration and fairness

30:43 Handling customer complaints professionally

33:39 Managing tasks until next meeting

35:28 Balancing autonomy and input

41:23 Discussing de-escalation strategies

42:19 Conflict resolution resources

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores practical de-escalation skills for managing conflict and strong emotions in both professional and everyday situations. He emphasizes techniques like using a calm tone, mindful body language, and strategies to reinforce status, certainty, autonomy, relatedness, and fairness. Through personal anecdotes and actionable advice, Simon Goode highlights the importance of self-regulation and understanding in defusing tense conversations.

TIMESTAMPS: 

00:00 Using de-escalation in leadership

04:15 Introducing Shelley the Dog

09:52 Reflecting on de-escalation strategies

12:53 Managing Uncertainty and De-Escalation

13:50 How to calm difficult conversations

17:46 Using calming body language

24:25 Managing conflict with communication skills

27:23 Encouraging collaboration and fairness

30:43 Handling customer complaints professionally

33:39 Managing tasks until next meeting

35:28 Balancing autonomy and input

41:23 Discussing de-escalation strategies

42:19 Conflict resolution resources

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19607224 Thu, 06 Aug 2026 13:00:00 +1000 2577 conflict skills, de-escalation, professional mediation, self-regulation, leadership conflict, performance management, difficult conversations, emotional management, fight or flight response, sympathetic nervous system, body language, tone of voice, commun 1 116 full false The Top 5 Conflict Pitfalls for Husbands and Practical Tools to Repair Relationships The Top 5 Conflict Pitfalls for Husbands and Practical Tools to Repair Relationships In this episode, Simon Goode reflects on common mistakes husbands make in relationship conflicts, such as poor listening, not staying calm, misidentifying conflict types, adopting the wrong conflict approach, and failing to repair relationships after disagreements. He shares practical frameworks like the EAR (Explore, Acknowledge, Respond) listening strategy and discusses techniques for self-regulation, apology, and moving forward after conflict. The episode encourages self-reflection and adaptability in conflict resolution to foster healthier relationships.


TIMESTAMPS:

00:00 Reflecting on relationship mistakes

03:08 Trying new note-taking methods

07:53 Types of questions in communication

13:35 Managing stress in conversations

17:35 Understanding conflict and calmness

19:48 Understanding conflict and self-regulation

25:28 Mindfulness and staying present

27:25 Approaching conflict differently

31:21 Discussing Parenting and Communication

33:24 Discussing relationship communication strategies

36:10 Common mistakes in conflict resolution

40:43 Five conflict resolution strategies

45:10 Resolving conflict with apologies

47:05 Types of effective apologies

49:18 Improving apologies and moving forward

54:00 Navigating relationship conflicts

58:00 Reflecting on relationship mindset

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode reflects on common mistakes husbands make in relationship conflicts, such as poor listening, not staying calm, misidentifying conflict types, adopting the wrong conflict approach, and failing to repair relationships after disagreements. He shares practical frameworks like the EAR (Explore, Acknowledge, Respond) listening strategy and discusses techniques for self-regulation, apology, and moving forward after conflict. The episode encourages self-reflection and adaptability in conflict resolution to foster healthier relationships.


TIMESTAMPS:

00:00 Reflecting on relationship mistakes

03:08 Trying new note-taking methods

07:53 Types of questions in communication

13:35 Managing stress in conversations

17:35 Understanding conflict and calmness

19:48 Understanding conflict and self-regulation

25:28 Mindfulness and staying present

27:25 Approaching conflict differently

31:21 Discussing Parenting and Communication

33:24 Discussing relationship communication strategies

36:10 Common mistakes in conflict resolution

40:43 Five conflict resolution strategies

45:10 Resolving conflict with apologies

47:05 Types of effective apologies

49:18 Improving apologies and moving forward

54:00 Navigating relationship conflicts

58:00 Reflecting on relationship mindset

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19590058 Mon, 03 Aug 2026 13:00:00 +1000 3607 Conflict resolution, conflict skills, listening skills, reflective practice, common mistakes husbands make, relationship conflict, partner communication, effective apologies, self-regulation, staying calm, active listening, EAR acronym, empathy, open-ende 1 115 full false How to Handle Aggressive Timelines and Interdepartmental Tensions at Work How to Handle Aggressive Timelines and Interdepartmental Tensions at Work In this episode, Simon Goode analyzes a workplace conflict case study involving a cross-department dispute over an aggressive project deadline in a manufacturing company. He explores the roles of interests, structure, relationship dynamics, and different conflict modes—including competing, compromising, and collaborating—in resolving the issues between engineering and production teams. Simon Goode also highlights practical negotiation concepts like BATNA and the importance of clear, future-focused communication to rebuild trust and improve cooperation.

TIMESTAMPS: 

00:00 Engineering lead responsibilities

03:51 Debating Project Deadlines and Priorities

09:43 Exploring Jordan's negotiation options

13:39 Clarifying expectations and communication

14:42 Resolving workplace conflicts

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode analyzes a workplace conflict case study involving a cross-department dispute over an aggressive project deadline in a manufacturing company. He explores the roles of interests, structure, relationship dynamics, and different conflict modes—including competing, compromising, and collaborating—in resolving the issues between engineering and production teams. Simon Goode also highlights practical negotiation concepts like BATNA and the importance of clear, future-focused communication to rebuild trust and improve cooperation.

TIMESTAMPS: 

00:00 Engineering lead responsibilities

03:51 Debating Project Deadlines and Priorities

09:43 Exploring Jordan's negotiation options

13:39 Clarifying expectations and communication

14:42 Resolving workplace conflicts

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19506899 Mon, 20 Jul 2026 06:00:00 +1000 1093 workplace conflict, cross department conflict, conflict frameworks, deadline conflict, mediation, engineering lead, production manager, supply chain disruptions, staffing shortages, product prototype, sales targets, aggressive timeline, interest conflict, 1 114 full false When Clients Push for Discounts: Conflict Skills and Solutions When Clients Push for Discounts: Conflict Skills and Solutions In this episode, Simon Goode explores a real-life case study of a client requesting a discount for mediation services, analyzing the situation using conflict resolution frameworks. He breaks down the negotiation through the five types of conflict—value, data, interest, structure, and relationship—and discusses strategies like collaboration, compromise, and assertiveness. Simon Goode emphasizes the importance of considering one's alternatives (BATNA) and maintaining clear boundaries when responding to discount requests.

TIMESTAMPS:
00:00 Discussing pricing and client negotiations

04:19 Managing client misunderstandings

09:56 Discussing an interest conflict

13:33 Improving client communication strategies

15:21 External factors affecting responses

19:45 Negotiating client compromises

21:10 Conflict resolution strategies

25:26 Discussing negotiation strategies

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores a real-life case study of a client requesting a discount for mediation services, analyzing the situation using conflict resolution frameworks. He breaks down the negotiation through the five types of conflict—value, data, interest, structure, and relationship—and discusses strategies like collaboration, compromise, and assertiveness. Simon Goode emphasizes the importance of considering one's alternatives (BATNA) and maintaining clear boundaries when responding to discount requests.

TIMESTAMPS:
00:00 Discussing pricing and client negotiations

04:19 Managing client misunderstandings

09:56 Discussing an interest conflict

13:33 Improving client communication strategies

15:21 External factors affecting responses

19:45 Negotiating client compromises

21:10 Conflict resolution strategies

25:26 Discussing negotiation strategies

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19501119 Thu, 16 Jul 2026 12:00:00 +1000 1583 conflict resolution, mediation, client discount requests, negotiation, batna, best alternative to a negotiated agreement, value conflict, data conflict, interest conflict, structural conflict, relationship conflict, pricing strategy, workplace mediation, 1 113 full false Navigating Work From Home Conflicts: A Workplace Case Study in Hybrid Attendance Disputes Navigating Work From Home Conflicts: A Workplace Case Study in Hybrid Attendance Disputes In this episode, Simon Goode analyzes a workplace conflict case study involving a dispute over strict in-office attendance requirements versus requests for flexible remote work. He breaks down the dynamics between team lead Marcus and high-performing analyst Priya, exploring structural, value, and interest-based sources of conflict and suggesting approaches for resolution. The episode also highlights practical conflict modes such as avoidance, accommodation, compromise, competition, and collaboration to manage similar workplace issues.

TIMESTAMPS: 
00:00 Addressing workplace conflict scenarios

03:59 Discussing attendance and value conflicts

10:24 Discussing flexibility in negotiations

12:28 Debate on company expectations

16:08 Outcomes of Workplace Conflict

18:58 Speculating on Priya's situation

22:37 Checking in on relationship dynamics

26:19 Resolving workplace role conflicts

27:53 Work from home conflicts advice

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode analyzes a workplace conflict case study involving a dispute over strict in-office attendance requirements versus requests for flexible remote work. He breaks down the dynamics between team lead Marcus and high-performing analyst Priya, exploring structural, value, and interest-based sources of conflict and suggesting approaches for resolution. The episode also highlights practical conflict modes such as avoidance, accommodation, compromise, competition, and collaboration to manage similar workplace issues.

TIMESTAMPS: 
00:00 Addressing workplace conflict scenarios

03:59 Discussing attendance and value conflicts

10:24 Discussing flexibility in negotiations

12:28 Debate on company expectations

16:08 Outcomes of Workplace Conflict

18:58 Speculating on Priya's situation

22:37 Checking in on relationship dynamics

26:19 Resolving workplace role conflicts

27:53 Work from home conflicts advice

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19491116 Tue, 14 Jul 2026 15:00:00 +1000 1689 workplace conflict, work from home, hybrid work, office attendance, team culture, spontaneous collaboration, team lead, structural conflict, value conflict, interest conflict, flexibility, remote work, high performing analyst, working parent, childcare a 1 112 full false Dealing with Credit Stealing Colleagues: Conflict Resolution Strategies in the Workplace Dealing with Credit Stealing Colleagues: Conflict Resolution Strategies in the Workplace In this episode, Simon Goode analyzes a workplace conflict case study involving a senior strategist and a junior team member navigating issues of credit-stealing and strained collaboration. Simon Goode explores different frameworks for understanding and resolving value, data, and interest conflicts within teams, emphasizing the importance of clarifying expectations and rebuilding trust through specific, actionable plans. The episode also discusses strategies for assertiveness, empathetic listening, and when to consider escalating issues or bringing in external mediation.

TIMESTAMPS:

00:00 Navigating workplace hierarchy and roles

04:03 Clarifying roles and expectations

06:47 Discussing presentation and collaboration issues

09:51 Conflict resolution strategies

13:18 Rethinking work-life balance

16:40 Collaborative conflict resolution strategies

22:46 Discussing conflict resolution strategies

24:36 Discussing management communication strategies

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode analyzes a workplace conflict case study involving a senior strategist and a junior team member navigating issues of credit-stealing and strained collaboration. Simon Goode explores different frameworks for understanding and resolving value, data, and interest conflicts within teams, emphasizing the importance of clarifying expectations and rebuilding trust through specific, actionable plans. The episode also discusses strategies for assertiveness, empathetic listening, and when to consider escalating issues or bringing in external mediation.

TIMESTAMPS:

00:00 Navigating workplace hierarchy and roles

04:03 Clarifying roles and expectations

06:47 Discussing presentation and collaboration issues

09:51 Conflict resolution strategies

13:18 Rethinking work-life balance

16:40 Collaborative conflict resolution strategies

22:46 Discussing conflict resolution strategies

24:36 Discussing management communication strategies

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19467837 Thu, 09 Jul 2026 14:00:00 +1000 1556 workplace conflict, credit stealing colleague, mediation, workplace mediator, conflict resolution, empathetic listening, assertiveness, setting boundaries, team dynamics, senior content strategist, team collaboration, team roles, workplace hierarchy, valu 1 111 full false Essential Ground Rules for Successful Workplace Mediation Essential Ground Rules for Successful Workplace Mediation In this episode, Simon Goode outlines the importance of setting clear ground rules for workplace mediation to foster productive and respectful conversations. He explains his collaborative approach to developing these guidelines, emphasizing rules such as no interrupting, no insults, and avoiding assumptions, while also discussing adjustments for more contentious cases. The episode provides practical advice for mediators, HR professionals, and managers on structuring discussions and managing challenging dynamics in workplace conflicts.



00:00 Setting Ground Rules for Meetings

03:50 Setting ground rules for discussions

09:14 Dealing with contentious cases

13:23 Managing Meeting Conflicts

16:08 Discussing mediation agenda setup

17:53 Mediation ground rules discussion

21:20 Audience feedback request

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode outlines the importance of setting clear ground rules for workplace mediation to foster productive and respectful conversations. He explains his collaborative approach to developing these guidelines, emphasizing rules such as no interrupting, no insults, and avoiding assumptions, while also discussing adjustments for more contentious cases. The episode provides practical advice for mediators, HR professionals, and managers on structuring discussions and managing challenging dynamics in workplace conflicts.



00:00 Setting Ground Rules for Meetings

03:50 Setting ground rules for discussions

09:14 Dealing with contentious cases

13:23 Managing Meeting Conflicts

16:08 Discussing mediation agenda setup

17:53 Mediation ground rules discussion

21:20 Audience feedback request

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19352535 Tue, 16 Jun 2026 11:00:00 +1000 1310 workplace mediation, ground rules, conflict resolution, mediation guidelines, productive conversation, workplace conflict, professional mediator, HR manager, operations manager, small business owner, agreement to mediate, confidentiality, coaching model, 1 110 full false Four Restorative Questions to Stop Rumination After Conflict Four Restorative Questions to Stop Rumination After Conflict In this episode, Simon Goode explores the topic of rumination, particularly in the context of conflict, and demonstrates his personal reflective practice to address intrusive thoughts. He walks through Terry O’Connell’s four restorative justice questions as a practical framework for understanding and moving past mistakes, using his own recent podcasting misstep as an example. The episode highlights the importance of self-reflection, understanding cognitive patterns in conflict, and applying structured techniques to reduce rumination and promote personal growth.

TIMESTAMPS:

00:00 Rumination on workplace conflicts

04:38 Restorative justice program discussion

09:48 Dealing with podcast anxiety

12:46 Understanding Workplace Conflict Dynamics

14:35 Admitting to a podcast mistake

18:49 Reflecting on justifying my actions

23:31 Editing and self-doubt in podcasting

27:06 Reflecting on mental health perspectives

28:31 Reflecting on self-awareness and judgment

33:49 Reflecting on past actions

35:15 Addressing Past Mistakes


Reflective practice is one of the most effective tools for dealing with rumination—especially when it stems from conflict situations at work. In the latest episode of the Conflict Skills Podcast, I unpack my own recent experience with rumination after an honest mistake on the podcast, and demonstrate the four-question reflective technique I rely on to break the negative thought cycle.

Here are three key takeaways that might help you when you find yourself stuck in rumination:

  • Structure Your Reflection: Use a simple, four-question framework (borrowed from restorative justice) to guide your self-inquiry:
    1. What happened?
    2. What were you thinking at the time?
    3. What have you been thinking about since?
    4. What needs to happen to make it right?
  • Focus on Objectivity and Nuance: When you revisit the “what happened” question, keep coming back to the objective facts, resisting the urge to justify or catastrophize. This helps introduce nuance and reduce the black-and-white thinking often tied to rumination.
  • Plan Concrete Actions for Resolution: Don’t just reflect—ask yourself what practical steps are needed to make it right, even if you can’t change the past. Sometimes an apology, improved process, or small act of restitution can help you restore your own peace of mind.

We all react imperfectly under stress, but having a reflective routine helps us move forward with more grace and responsibility.

If you’re interested in developing your own conflict skills or want additional resources on handling workplace challenges, check out the latest episode or get in touch!

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores the topic of rumination, particularly in the context of conflict, and demonstrates his personal reflective practice to address intrusive thoughts. He walks through Terry O’Connell’s four restorative justice questions as a practical framework for understanding and moving past mistakes, using his own recent podcasting misstep as an example. The episode highlights the importance of self-reflection, understanding cognitive patterns in conflict, and applying structured techniques to reduce rumination and promote personal growth.

TIMESTAMPS:

00:00 Rumination on workplace conflicts

04:38 Restorative justice program discussion

09:48 Dealing with podcast anxiety

12:46 Understanding Workplace Conflict Dynamics

14:35 Admitting to a podcast mistake

18:49 Reflecting on justifying my actions

23:31 Editing and self-doubt in podcasting

27:06 Reflecting on mental health perspectives

28:31 Reflecting on self-awareness and judgment

33:49 Reflecting on past actions

35:15 Addressing Past Mistakes


Reflective practice is one of the most effective tools for dealing with rumination—especially when it stems from conflict situations at work. In the latest episode of the Conflict Skills Podcast, I unpack my own recent experience with rumination after an honest mistake on the podcast, and demonstrate the four-question reflective technique I rely on to break the negative thought cycle.

Here are three key takeaways that might help you when you find yourself stuck in rumination:

  • Structure Your Reflection: Use a simple, four-question framework (borrowed from restorative justice) to guide your self-inquiry:
    1. What happened?
    2. What were you thinking at the time?
    3. What have you been thinking about since?
    4. What needs to happen to make it right?
  • Focus on Objectivity and Nuance: When you revisit the “what happened” question, keep coming back to the objective facts, resisting the urge to justify or catastrophize. This helps introduce nuance and reduce the black-and-white thinking often tied to rumination.
  • Plan Concrete Actions for Resolution: Don’t just reflect—ask yourself what practical steps are needed to make it right, even if you can’t change the past. Sometimes an apology, improved process, or small act of restitution can help you restore your own peace of mind.

We all react imperfectly under stress, but having a reflective routine helps us move forward with more grace and responsibility.

If you’re interested in developing your own conflict skills or want additional resources on handling workplace challenges, check out the latest episode or get in touch!

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19346764 Mon, 15 Jun 2026 14:00:00 +1000 2195 rumination, intrusive thoughts, conflict resolution, workplace conflict, team dynamics, mediation, restorative justice, Terry O'Connell, black and white thinking, emotional regulation, podcast editing, negative feedback, apology, self-reflection, escalati 1 109 full false The Power of the Pre-Emptive Thank You Wave: Unlocking Pre-Emptive Empathy in Conflict The Power of the Pre-Emptive Thank You Wave: Unlocking Pre-Emptive Empathy in Conflict On today's Conflict Skills Podcast, we explored the power of the "preemptive thank you wave"—a communication technology I developed to assume the best in people before conflict even starts. By showing empathy and gratitude ahead of time, you can transform interactions, unlock opportunities, and get better outcomes in business and life. 

Whether you’re dealing with customers, teams, or strangers, try preemptive empathy. It’s a mindset shift that opens doors you didn’t even know existed. 

Want more tools for effective conflict resolution? Hit subscribe and join us next time 😊.

TIMESTAMPS:

00:00 Risky street crossing stories

03:19 Teenage pranks and consequences

08:32 Mindset shift to preemptive empathy

11:14 Impact of mindset on brain activity

13:32 Trying to cancel a hotel booking

17:22 Impact of Modern Communication Tech

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> On today's Conflict Skills Podcast, we explored the power of the "preemptive thank you wave"—a communication technology I developed to assume the best in people before conflict even starts. By showing empathy and gratitude ahead of time, you can transform interactions, unlock opportunities, and get better outcomes in business and life. 

Whether you’re dealing with customers, teams, or strangers, try preemptive empathy. It’s a mindset shift that opens doors you didn’t even know existed. 

Want more tools for effective conflict resolution? Hit subscribe and join us next time 😊.

TIMESTAMPS:

00:00 Risky street crossing stories

03:19 Teenage pranks and consequences

08:32 Mindset shift to preemptive empathy

11:14 Impact of mindset on brain activity

13:32 Trying to cancel a hotel booking

17:22 Impact of Modern Communication Tech

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19334412 Fri, 12 Jun 2026 14:00:00 +1000 1170 conflict, workplace conflict, workplace mediation, family conflict, conflict at university, early career tips, Human Resources manager skills, 1 108 full false Managing Pushy Clients: Conflict Strategies for Business Owners and Coaches Managing Pushy Clients: Conflict Strategies for Business Owners and Coaches In this episode, Simon Goode explores strategies for managing pushy clients, particularly those with unrealistic expectations or disruptive behaviors. He introduces tools such as types of conflict, the Thomas-Kilmann conflict modes, and adjusting one’s perspective, using a real client situation as an example. By reflecting on emotional triggers and structured options, Simon  demonstrates how to respond thoughtfully rather than react impulsively.


TIMESTAMPS:

00:00 Benefits of a structured process

04:43 Understanding relationship conflict with clients

07:29 Reflecting on email communications

13:39 Addressing workshop coordination issues

15:28 Pricing strategy and client communication

19:24 Handling client payment issues

24:15 Discussing collaboration and promotion options

27:40 Reflecting and planning for the future

30:04 Understanding Thoughts and Feelings

33:39 Managing stress through self-care

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores strategies for managing pushy clients, particularly those with unrealistic expectations or disruptive behaviors. He introduces tools such as types of conflict, the Thomas-Kilmann conflict modes, and adjusting one’s perspective, using a real client situation as an example. By reflecting on emotional triggers and structured options, Simon  demonstrates how to respond thoughtfully rather than react impulsively.


TIMESTAMPS:

00:00 Benefits of a structured process

04:43 Understanding relationship conflict with clients

07:29 Reflecting on email communications

13:39 Addressing workshop coordination issues

15:28 Pricing strategy and client communication

19:24 Handling client payment issues

24:15 Discussing collaboration and promotion options

27:40 Reflecting and planning for the future

30:04 Understanding Thoughts and Feelings

33:39 Managing stress through self-care

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19291587 Thu, 04 Jun 2026 13:00:00 +1000 2091 conflict resolution, pushy clients, managing expectations, relationship conflict, business consequences, emotional reactions, coaching, training workshops, structured reflection, types of conflict, Thomas Kilmann model, conflict modes, workplace conflict, 1 107 full false Insights on Conflict, Self-Regulation, and Philosophical Humility Insights on Conflict, Self-Regulation, and Philosophical Humility Welcome to the Conflict Skills Podcast, hosted by professional mediator Simon Goode. This episode marks a personal milestone, as Simon Goode reflects on his 45th birthday and the lessons learned through years of mediating conflict in both personal and professional settings. Drawing from hundreds of mediations—from business disputes to family disagreements—Simon Goode shares key insights about effective listening, self-regulation, and the importance of language. He delves into how frameworks and models can help us “zoom in” or “zoom out” when analyzing conflict, and explores broader philosophical questions about consciousness, perception, and the complexity of human behavior. Whether you’re looking to improve your conflict resolution skills at work or at home, this episode offers practical takeaways, honest reflections, and a reminder that understanding ourselves is at the heart of managing disputes successfully.




TIMESTAMPS:

00:00 Workplace conflict and self-regulation

03:07 Emphasizing the power of listening

09:24 Learning to manage reactions

13:12 Understanding conflict through frameworks

15:15 The importance of language in conflict

19:22 Nuance in conflict resolution

23:49 Exploring ethics and free will

25:30 Embracing curiosity in neuroscience

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Welcome to the Conflict Skills Podcast, hosted by professional mediator Simon Goode. This episode marks a personal milestone, as Simon Goode reflects on his 45th birthday and the lessons learned through years of mediating conflict in both personal and professional settings. Drawing from hundreds of mediations—from business disputes to family disagreements—Simon Goode shares key insights about effective listening, self-regulation, and the importance of language. He delves into how frameworks and models can help us “zoom in” or “zoom out” when analyzing conflict, and explores broader philosophical questions about consciousness, perception, and the complexity of human behavior. Whether you’re looking to improve your conflict resolution skills at work or at home, this episode offers practical takeaways, honest reflections, and a reminder that understanding ourselves is at the heart of managing disputes successfully.




TIMESTAMPS:

00:00 Workplace conflict and self-regulation

03:07 Emphasizing the power of listening

09:24 Learning to manage reactions

13:12 Understanding conflict through frameworks

15:15 The importance of language in conflict

19:22 Nuance in conflict resolution

23:49 Exploring ethics and free will

25:30 Embracing curiosity in neuroscience

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19272292 Mon, 01 Jun 2026 16:00:00 +1000 1661 conflict skills, professional mediation, self regulation, listening skills, emotional intelligence, workplace conflict, family disputes, trauma in workplaces, power dynamics, defensive behaviors, perspective taking, adversarial relationships, solution-foc 1 106 full true Confront or Ignore: Navigating Rooster Noise Disputes With Neighborly Tact Confront or Ignore: Navigating Rooster Noise Disputes With Neighborly Tact In this episode, Simon Goode explores practical options for addressing a neighbor’s noisy rooster, from direct conversations using frameworks like the sandwich method and "what ask check," to anonymous letters or simply choosing to ignore the issue. Simon discusses the pros and cons of each approach, including the emotional and relational impacts involved. Ultimately, he emphasizes the importance of thoughtful communication and self-reflection when managing neighborhood conflicts.


TIMESTAMPS:
00:00 Dealing with noisy neighbors

06:08 Describing the neighborhood family setup

07:10 Dealing with neighbor tension

10:48 Discussing Backyard Chickens and Noise

14:22 Discussing consequences and behaviour

18:54 Dealing with a noisy neighbor's dog

21:48 Writing a considerate anonymous letter

22:55 Approaching conflict with respect

26:12 Addressing the rooster problem

32:01 Understanding emotional brain processes

35:31 Dealing with difficult neighbors

36:43 Ending the conversation

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores practical options for addressing a neighbor’s noisy rooster, from direct conversations using frameworks like the sandwich method and "what ask check," to anonymous letters or simply choosing to ignore the issue. Simon discusses the pros and cons of each approach, including the emotional and relational impacts involved. Ultimately, he emphasizes the importance of thoughtful communication and self-reflection when managing neighborhood conflicts.


TIMESTAMPS:
00:00 Dealing with noisy neighbors

06:08 Describing the neighborhood family setup

07:10 Dealing with neighbor tension

10:48 Discussing Backyard Chickens and Noise

14:22 Discussing consequences and behaviour

18:54 Dealing with a noisy neighbor's dog

21:48 Writing a considerate anonymous letter

22:55 Approaching conflict with respect

26:12 Addressing the rooster problem

32:01 Understanding emotional brain processes

35:31 Dealing with difficult neighbors

36:43 Ending the conversation

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19246704 Wed, 27 May 2026 14:00:00 +1000 2206 conflict resolution, neighbour dispute, rooster noise, mediation, communication skills, assertiveness, sandwich method, what ask check method, Barbara Pachter, anonymous letter, local council complaint, dealing with conflict, emotional regulation, stress 1 105 full false Adapting To Change In The Workplace: Practical Frameworks Adapting To Change In The Workplace: Practical Frameworks In this episode, Simon Goode explores how individuals and leaders can effectively manage communication and conflict during periods of change, emphasizing the importance of self-regulation and support for others. He introduces frameworks like the circles of control, influence, and acceptance, and discusses practical strategies such as mindfulness and the GROW coaching model. Simon Goode also reflects on the nuances of acceptance, advocating for a more strategic approach to letting go or taking action as situations evolve.

----------------

00:00 Adapting to Change and Conflict

04:02 Managing emotions in conversations

07:13 Five factor self framework overview

13:05 Creating Conditions for Success

15:54 Exploring Options and Taking Action

19:13 Discussing strategic acceptance

----------------
Hi everyone,

Thanks for being part of the Conflict Skills Podcast community! In our latest episode, Simon Goode explores how we can better manage communication and conflict during times of change—especially from a leadership or management perspective. Here are some key takeaways and resources to help you face change with confidence and clarity.

Self-Regulation is the Foundation

Before we can support others, we need to manage ourselves. Simon Goode reminds us that true self-control isn’t always as straightforward as “just choose to respond calmly”—our physiological state and context matter. He builds on the traditional idea of the “circle of control,” introducing a five-factor framework for self-regulation:

The Five Factors:

  • Thoughts: The stories and narratives we tell ourselves
  • Feelings: Emotional reactions, from gut instincts to strong emotions
  • Perception: Deliberately shifting what you focus on (like mindfulness exercises)
  • Physical Body: Your physiological state; small actions like eating, showering, or moving can help
  • Behavior: The actions you actually take

By addressing these factors—even something as simple as wiggling your toes or changing your environment—you can improve your self-regulation and set the stage for more effective interactions.

Circles of Influence (and Acceptance)

Once we’ve worked on self-regulation, we can turn to the circle of influence—the area where we can affect change, especially in our teams and relationships. Simon Goode references the GROW coaching model to guide conversations:

  • Goal: What matters most right now?
  • Reality: What’s actually happening?
  • Options: What could we try?
  • Way forward: What steps will we take?

Finally, the circle of acceptance is about choosing what to let go of and when. But Simon Goode invites us to see this less as giving up, and more as strategic acceptance: What is okay to let go for now? What still needs your advocacy or action, even if it can’t be changed immediately?

Reflect & Connect

  • How do you manage your speech, tone, or expressions during stressful transitions?
  • What triggers make self-control most difficult?
  • Where can you create better conditions for yourself and your team to thrive through change?

Simon Goode would love to hear your thoughts! Reply to this email or write to podcast@simongood.com.

Additional Resources:

  • Listen to the latest episode for a deeper dive into these frameworks
  • Free resources and upcoming online courses available soon—keep an eye on your inbox!

Thank you for being with us. Remember, being present and mindful is a conflict skill in itself.

See you next time,
The Conflict Skills Podcast Team

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores how individuals and leaders can effectively manage communication and conflict during periods of change, emphasizing the importance of self-regulation and support for others. He introduces frameworks like the circles of control, influence, and acceptance, and discusses practical strategies such as mindfulness and the GROW coaching model. Simon Goode also reflects on the nuances of acceptance, advocating for a more strategic approach to letting go or taking action as situations evolve.

----------------

00:00 Adapting to Change and Conflict

04:02 Managing emotions in conversations

07:13 Five factor self framework overview

13:05 Creating Conditions for Success

15:54 Exploring Options and Taking Action

19:13 Discussing strategic acceptance

----------------
Hi everyone,

Thanks for being part of the Conflict Skills Podcast community! In our latest episode, Simon Goode explores how we can better manage communication and conflict during times of change—especially from a leadership or management perspective. Here are some key takeaways and resources to help you face change with confidence and clarity.

Self-Regulation is the Foundation

Before we can support others, we need to manage ourselves. Simon Goode reminds us that true self-control isn’t always as straightforward as “just choose to respond calmly”—our physiological state and context matter. He builds on the traditional idea of the “circle of control,” introducing a five-factor framework for self-regulation:

The Five Factors:

  • Thoughts: The stories and narratives we tell ourselves
  • Feelings: Emotional reactions, from gut instincts to strong emotions
  • Perception: Deliberately shifting what you focus on (like mindfulness exercises)
  • Physical Body: Your physiological state; small actions like eating, showering, or moving can help
  • Behavior: The actions you actually take

By addressing these factors—even something as simple as wiggling your toes or changing your environment—you can improve your self-regulation and set the stage for more effective interactions.

Circles of Influence (and Acceptance)

Once we’ve worked on self-regulation, we can turn to the circle of influence—the area where we can affect change, especially in our teams and relationships. Simon Goode references the GROW coaching model to guide conversations:

  • Goal: What matters most right now?
  • Reality: What’s actually happening?
  • Options: What could we try?
  • Way forward: What steps will we take?

Finally, the circle of acceptance is about choosing what to let go of and when. But Simon Goode invites us to see this less as giving up, and more as strategic acceptance: What is okay to let go for now? What still needs your advocacy or action, even if it can’t be changed immediately?

Reflect & Connect

  • How do you manage your speech, tone, or expressions during stressful transitions?
  • What triggers make self-control most difficult?
  • Where can you create better conditions for yourself and your team to thrive through change?

Simon Goode would love to hear your thoughts! Reply to this email or write to podcast@simongood.com.

Additional Resources:

  • Listen to the latest episode for a deeper dive into these frameworks
  • Free resources and upcoming online courses available soon—keep an eye on your inbox!

Thank you for being with us. Remember, being present and mindful is a conflict skill in itself.

See you next time,
The Conflict Skills Podcast Team

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19232630 Mon, 25 May 2026 13:00:00 +1000 1254 conflict management, communication in change, leadership in conflict, self-regulation, circle of control, circle of influence, circle of acceptance, managing emotions, self-care, burnout prevention, five factor self, cognitive behavioral therapy, percepti 1 104 full false Unfair Workload In Small Teams: Strategies to Respond Assertively Unfair Workload In Small Teams: Strategies to Respond Assertively In this episode, Simon Goode explores a workplace conflict scenario where a colleague repeatedly leaves unfinished work for others at the last minute, discussing various options for addressing the situation. Simon Goode breaks down the conflict using a five-type framework—data, relationship, structure, interest, and values—offering practical strategies for each. He emphasizes that there isn't a single right approach, and encourages listeners to consider their own boundaries and needs before deciding how to respond.

------------

For more conflict resolution resources visit simongoode.com. 

simongoode.com

--------------

How to Respond When a Colleague Dumps Last-Minute Work On Your Plate

Have you ever found yourself picking up unfinished tasks from a colleague who leaves early, only to feel burned out and underappreciated? In my latest Conflict Skills Podcast episode, I dive into a case where one team member is left cleaning up after another—exploring practical strategies to address the pattern without escalating conflict or seeming "difficult".

Here are my 3 key takeaways for handling these tricky situations:

  • Understand the Types of Conflict: Not all workplace friction is the same. Consider whether the core issue is about structure (how work is allocated), interests (who wants what), values (subjective expectations around teamwork), data (clarity of job roles), or relationships (interpersonal attitudes).
  • Normalize Different Perspectives: When discussing the problem, acknowledge both your own and others’ viewpoints. Phrasing like “I know in other teams, this was common, but I find last-minute requests challenging. Could we talk about ways to improve notice?” keeps the tone neutral and solution-focused.
  • Explore Structural Solutions: Sometimes, the best fix lies in changing processes. Suggest regular check-ins about workloads, redesign deadlines, or clarify what constitutes a fair division of labor to prevent future bottlenecks.

Conflict is inevitable, but with the right tools, you can address it constructively and protect your well-being. Want more tips for handling workplace challenges? Listen to the full episode or connect with me for resources!

#ConflictResolution #WorkplaceSkills #Teamwork #ProfessionalDevelopment

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores a workplace conflict scenario where a colleague repeatedly leaves unfinished work for others at the last minute, discussing various options for addressing the situation. Simon Goode breaks down the conflict using a five-type framework—data, relationship, structure, interest, and values—offering practical strategies for each. He emphasizes that there isn't a single right approach, and encourages listeners to consider their own boundaries and needs before deciding how to respond.

------------

For more conflict resolution resources visit simongoode.com. 

simongoode.com

--------------

How to Respond When a Colleague Dumps Last-Minute Work On Your Plate

Have you ever found yourself picking up unfinished tasks from a colleague who leaves early, only to feel burned out and underappreciated? In my latest Conflict Skills Podcast episode, I dive into a case where one team member is left cleaning up after another—exploring practical strategies to address the pattern without escalating conflict or seeming "difficult".

Here are my 3 key takeaways for handling these tricky situations:

  • Understand the Types of Conflict: Not all workplace friction is the same. Consider whether the core issue is about structure (how work is allocated), interests (who wants what), values (subjective expectations around teamwork), data (clarity of job roles), or relationships (interpersonal attitudes).
  • Normalize Different Perspectives: When discussing the problem, acknowledge both your own and others’ viewpoints. Phrasing like “I know in other teams, this was common, but I find last-minute requests challenging. Could we talk about ways to improve notice?” keeps the tone neutral and solution-focused.
  • Explore Structural Solutions: Sometimes, the best fix lies in changing processes. Suggest regular check-ins about workloads, redesign deadlines, or clarify what constitutes a fair division of labor to prevent future bottlenecks.

Conflict is inevitable, but with the right tools, you can address it constructively and protect your well-being. Want more tips for handling workplace challenges? Listen to the full episode or connect with me for resources!

#ConflictResolution #WorkplaceSkills #Teamwork #ProfessionalDevelopment

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-19050736 Tue, 21 Apr 2026 14:00:00 +1000 1213 conflict resolution, workplace conflict, professional mediator, conflict case study, workload management, team collaboration, job description, boundary setting, pushing back, team player, mental energy, burnout, coping strategies, structural interventions 1 103 full false Handling Colleague Clashes and Gossip Without Losing Your Cool Handling Colleague Clashes and Gossip Without Losing Your Cool Feeling tension at work and unsure how to navigate tricky team dynamics? This episode, we broke down a real-life conflict between colleagues—covering everything from feeling isolated and facing gossip to the anxiety of not knowing what others think. My advice? Start with self-care and emotional regulation, use calm, neutral language in tough conversations, and keep your expectations realistic. You can't control others, but you can control how you respond. Remember: focus on being positive, professional, and solution-oriented so you can thrive, even when facing workplace conflict.


TIMESTAMPS: 

00:00 Workplace conflict case study intro

03:27 Navigating stress and social anxiety

06:44 Preparing for tough conversations

12:51 Navigating workplace small talk

13:50 Managing conflict and team expectations

17:24 Closing thoughts and resources

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Feeling tension at work and unsure how to navigate tricky team dynamics? This episode, we broke down a real-life conflict between colleagues—covering everything from feeling isolated and facing gossip to the anxiety of not knowing what others think. My advice? Start with self-care and emotional regulation, use calm, neutral language in tough conversations, and keep your expectations realistic. You can't control others, but you can control how you respond. Remember: focus on being positive, professional, and solution-oriented so you can thrive, even when facing workplace conflict.


TIMESTAMPS: 

00:00 Workplace conflict case study intro

03:27 Navigating stress and social anxiety

06:44 Preparing for tough conversations

12:51 Navigating workplace small talk

13:50 Managing conflict and team expectations

17:24 Closing thoughts and resources

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18992494 Fri, 10 Apr 2026 12:00:00 +1000 1086 workplace conflict, conflict resolution, mediation, self regulation, de-escalation, empathy, anxiety, OCD, workplace gossip, team dynamics, difficult conversations, self care, stress management, emotional regulation, professional boundaries, isolation at 1 102 full false Masterclass: Strategies for Handling Personality Differences at Work Masterclass: Strategies for Handling Personality Differences at Work In this episode of the Conflict Skills Podcast, Simon Goode explores the Big Five personality model and its practical application for understanding and managing workplace conflicts. He compares the Big Five to other popular personality frameworks like DISC and Myers-Briggs, highlighting why the Big Five offers more actionable insights. Simon Goode also shares strategies for identifying personality differences, using structure to mitigate conflict, and communicating in a mutual and neutral way to support healthier team dynamics. 

---

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast. Drawing from his experience in conflict resolution, Simon launched his podcast to offer practical, free tools and resources for people dealing with conflict in their personal and professional lives. In each episode, Simon explores topics like personality differences, focusing on useful models such as the Big Five type indicators to help listeners understand themselves and others better. His goal is to provide actionable strategies—especially for managing workplace conflicts—making his podcast a valuable guide for anyone seeking to navigate challenging interactions more effectively.

---

TIMESTAMPS: 

00:00 "Navigating Workplace Personality Conflicts"

06:07 Personality Traits and Social Conflict

08:38 Managing Teams Through Structured Planning

13:01 Openness: Traits and Differences

14:31 "Big Five Openness Explained"

17:13 "Understanding Openness in Teams"

21:56 Conscientiousness and Behavioral Traits

24:34 "Collaborating on Organization & Approach"

27:13 Balancing Team Dynamics Effectively

33:16 Managing Emotions: Anxiety & Anger

35:24 Managing Differences Through Dialogue

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode explores the Big Five personality model and its practical application for understanding and managing workplace conflicts. He compares the Big Five to other popular personality frameworks like DISC and Myers-Briggs, highlighting why the Big Five offers more actionable insights. Simon Goode also shares strategies for identifying personality differences, using structure to mitigate conflict, and communicating in a mutual and neutral way to support healthier team dynamics. 

---

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast. Drawing from his experience in conflict resolution, Simon launched his podcast to offer practical, free tools and resources for people dealing with conflict in their personal and professional lives. In each episode, Simon explores topics like personality differences, focusing on useful models such as the Big Five type indicators to help listeners understand themselves and others better. His goal is to provide actionable strategies—especially for managing workplace conflicts—making his podcast a valuable guide for anyone seeking to navigate challenging interactions more effectively.

---

TIMESTAMPS: 

00:00 "Navigating Workplace Personality Conflicts"

06:07 Personality Traits and Social Conflict

08:38 Managing Teams Through Structured Planning

13:01 Openness: Traits and Differences

14:31 "Big Five Openness Explained"

17:13 "Understanding Openness in Teams"

21:56 Conscientiousness and Behavioral Traits

24:34 "Collaborating on Organization & Approach"

27:13 Balancing Team Dynamics Effectively

33:16 Managing Emotions: Anxiety & Anger

35:24 Managing Differences Through Dialogue

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18890350 Mon, 23 Mar 2026 15:00:00 +1100 2282 Big Five personality traits, workplace conflict, OCEAN model, DISC assessment, Insights Discovery, Myers-Briggs, Enneagram, openness, conscientiousness, extroversion, agreeableness, neuroticism, psychometric testing, recruitment, team management, conflict 1 101 full false 5 Tools to Manage Conflict on Agile Software Teams: Developer Clashes with Project Manager 5 Tools to Manage Conflict on Agile Software Teams: Developer Clashes with Project Manager In this episode of the Conflict Skills Podcast, Simon Goode analyzes a workplace conflict between a software developer and a project manager working on upgrading a CRM for an important client. Simon breaks down the situation using five conflict categories—relationship, data, interests, values, and structure—offering practical frameworks and strategies for understanding and managing such clashes. The episode is packed with actionable advice for listeners facing similar challenges in their own work environments.


TIMESTAMPS:

00:00 Developer vs. Manager Conflict Escalates

03:54 Workplace Conflict Dynamics Explained

07:53 "Navigating Interests, Data, Values"

10:15 "Mitigating Team Conflict Structurally"

14:25 Improving Relationships Through Clarity

17:06 Resolving Conflicts Through Understanding

20:18 Navigating Authority and Conflict Dynamics

23:56 "Adjusting Team Communication Structure"

27:23 Conflict Insights and Resolutions

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode analyzes a workplace conflict between a software developer and a project manager working on upgrading a CRM for an important client. Simon breaks down the situation using five conflict categories—relationship, data, interests, values, and structure—offering practical frameworks and strategies for understanding and managing such clashes. The episode is packed with actionable advice for listeners facing similar challenges in their own work environments.


TIMESTAMPS:

00:00 Developer vs. Manager Conflict Escalates

03:54 Workplace Conflict Dynamics Explained

07:53 "Navigating Interests, Data, Values"

10:15 "Mitigating Team Conflict Structurally"

14:25 Improving Relationships Through Clarity

17:06 Resolving Conflicts Through Understanding

20:18 Navigating Authority and Conflict Dynamics

23:56 "Adjusting Team Communication Structure"

27:23 Conflict Insights and Resolutions

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18866715 Wed, 18 Mar 2026 17:00:00 +1100 1707 conflict resolution, workplace conflict, mediation, project management, agile methodologies, team communication, relationship conflict, data conflict, interest conflict, value conflict, structural conflict, Techflow Solutions, hybrid work arrangements, pr 1 100 full true Bringing Calm to Conflict: Using Mindfulness Techniques in Conflict Management Bringing Calm to Conflict: Using Mindfulness Techniques in Conflict Management Would you like to feel more calm in the midst of conflict? In this episode of the Conflict Skills Podcast, host Simon Goode talks with mindfulness specialist and former mediator Charlotte Tharup about how mindfulness can support conflict resolution both in personal and workplace settings. Charlotte shares practical techniques for self-regulation during difficult conversations, emphasizing the importance of body awareness and kind curiosity towards uncomfortable emotions. We explore some of the neuroscience behind mindfulness and discuss strategies to cultivate calm, empathy, and constructive engagement amid conflict.

---------------------

CHARLOTTES WEBSITE: 

https://themindfulnessclinic.com.au/

You can download a variety of resources as well as sign up to the newsletter. 

---------------------

TIMESTAMPS: 

00:00 "Mindfulness in Conflict Resolution"

05:41 Journey into Conflict Resolution

06:52 "Mindfulness for Leadership and Conflict"

10:01 "Alternatives to Violence Through Calm"

14:02 Awakening Through Mindful Awareness

19:31 "Mindfulness Through Kind Curiosity"

21:33 Managing Emotions in Conflict

25:50 "Awareness and Emotional Dynamics"

28:51 "Body Leads, Mind Follows"

32:49 Rushing Disrupts Awareness and Empathy

36:42 "Thanks and Stay Connected"

37:33 "Thanks and Goodbye"

--------------- 


INTRO REFLECTION: 

Every thought is an afterthought. 
 
 As a human, at any one moment we have more sensory data coming in than we can manage efficiently. As a result, our brain selects what to prioritise.
 
 Our perception acts as a filter, choosing which aspects of our incoming sensory data we become aware of. 
 
 Our brain effectively creates an internal model of our current outside world which we experience as 'reality'. 
 
 Before that awareness, our body reacts almost immediately to incoming sensory data. This reaction occurs before we become consciously aware (or think or feel anything). 
 
 Always retrospectively, our brain creates what seems to be a coherent 'story'. This includes thoughts and feelings, urges and whims, sensations and interpretations. 
 
 The brain (pre-frontal cortex) will literally 'lie' to itself to make sense of what is happening - it can only ever make a 'best guess' at predicting what is happening in our context and what we might need to do next.
 
 What an unusual concept to grapple with - our brain lying to itself.... 
 
 I suppose then, in a sense, so do we all. 
 
By comparison, when we engage with mindfulness, we turn our attention to the texture and nuance of our experience in the moment.



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Would you like to feel more calm in the midst of conflict? In this episode of the Conflict Skills Podcast, host Simon Goode talks with mindfulness specialist and former mediator Charlotte Tharup about how mindfulness can support conflict resolution both in personal and workplace settings. Charlotte shares practical techniques for self-regulation during difficult conversations, emphasizing the importance of body awareness and kind curiosity towards uncomfortable emotions. We explore some of the neuroscience behind mindfulness and discuss strategies to cultivate calm, empathy, and constructive engagement amid conflict.

---------------------

CHARLOTTES WEBSITE: 

https://themindfulnessclinic.com.au/

You can download a variety of resources as well as sign up to the newsletter. 

---------------------

TIMESTAMPS: 

00:00 "Mindfulness in Conflict Resolution"

05:41 Journey into Conflict Resolution

06:52 "Mindfulness for Leadership and Conflict"

10:01 "Alternatives to Violence Through Calm"

14:02 Awakening Through Mindful Awareness

19:31 "Mindfulness Through Kind Curiosity"

21:33 Managing Emotions in Conflict

25:50 "Awareness and Emotional Dynamics"

28:51 "Body Leads, Mind Follows"

32:49 Rushing Disrupts Awareness and Empathy

36:42 "Thanks and Stay Connected"

37:33 "Thanks and Goodbye"

--------------- 


INTRO REFLECTION: 

Every thought is an afterthought. 
 
 As a human, at any one moment we have more sensory data coming in than we can manage efficiently. As a result, our brain selects what to prioritise.
 
 Our perception acts as a filter, choosing which aspects of our incoming sensory data we become aware of. 
 
 Our brain effectively creates an internal model of our current outside world which we experience as 'reality'. 
 
 Before that awareness, our body reacts almost immediately to incoming sensory data. This reaction occurs before we become consciously aware (or think or feel anything). 
 
 Always retrospectively, our brain creates what seems to be a coherent 'story'. This includes thoughts and feelings, urges and whims, sensations and interpretations. 
 
 The brain (pre-frontal cortex) will literally 'lie' to itself to make sense of what is happening - it can only ever make a 'best guess' at predicting what is happening in our context and what we might need to do next.
 
 What an unusual concept to grapple with - our brain lying to itself.... 
 
 I suppose then, in a sense, so do we all. 
 
By comparison, when we engage with mindfulness, we turn our attention to the texture and nuance of our experience in the moment.



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18825722 Wed, 11 Mar 2026 13:00:00 +1100 2263 mindfulness, conflict resolution, mediation, self-regulation, neuroscience, emotional regulation, stress management, prefrontal cortex, empathy, family dispute resolution, Alternative to Violence Program (AVP), co-regulation, mindful breathing, de-escalat 1 99 full false Mediation vs. Investigation: Choosing the Right Path for Workplace Conflict Mediation vs. Investigation: Choosing the Right Path for Workplace Conflict In this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. They also explore practical advice for organizations and individuals experiencing conflict, highlighting the value of clarity, support, and proactive communication.

---------------------

Pax People offer options for restoring workplace relationships following completion of investigations in circumstances where the parties remain working together. 

Learn more about Fiona's services or get in touch through their website paxpeople.com.au. 

---------------------

My website is simongoode.com 

You can find information about my services or join the Conflict Skills newsletter for free resources and tools for dealing with conflict. 

Email me at podcast@simongoode.com

Please like and subscribe:👍😎.

Thanks as always for listening 🙏



TIMESTAMPS: 

00:00 "Conflict Skills & Workplace Mediation"

04:32 Workplace Investigations and Risks

09:14 Employment Law and High-Stakes Investigations

11:51 Evolving Workplace Conflict Trends

14:58 "Team Bonding via Deep Reflection"

18:21 Addressing Workplace Dysfunction Proactively

23:43 Facilitated Workshops for Team Success

26:15 Grievance Investigations: Costs and Choices

30:04 "Workplace Support and Regulation"

31:49 Managing Emotions at Work

34:14 "Thanks to Fiona Bigelli"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. They also explore practical advice for organizations and individuals experiencing conflict, highlighting the value of clarity, support, and proactive communication.

---------------------

Pax People offer options for restoring workplace relationships following completion of investigations in circumstances where the parties remain working together. 

Learn more about Fiona's services or get in touch through their website paxpeople.com.au. 

---------------------

My website is simongoode.com 

You can find information about my services or join the Conflict Skills newsletter for free resources and tools for dealing with conflict. 

Email me at podcast@simongoode.com

Please like and subscribe:👍😎.

Thanks as always for listening 🙏



TIMESTAMPS: 

00:00 "Conflict Skills & Workplace Mediation"

04:32 Workplace Investigations and Risks

09:14 Employment Law and High-Stakes Investigations

11:51 Evolving Workplace Conflict Trends

14:58 "Team Bonding via Deep Reflection"

18:21 Addressing Workplace Dysfunction Proactively

23:43 Facilitated Workshops for Team Success

26:15 Grievance Investigations: Costs and Choices

30:04 "Workplace Support and Regulation"

31:49 Managing Emotions at Work

34:14 "Thanks to Fiona Bigelli"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18786542 Wed, 04 Mar 2026 15:00:00 +1100 2103 workplace investigations, mediation, conflict resolution, workplace grievances, procedural fairness, natural justice, therapeutic processes, facilitated conversation, employment lawyer, team conflict, workplace allegations, workplace bullying, code of con 1 98 full false How to Set Boundaries and Follow Up Assertively in Difficult Conversations How to Set Boundaries and Follow Up Assertively in Difficult Conversations In this episode, Simon Goode explores how to follow up assertively in conflict situations without crossing into aggression, using a real-life neighborhood dispute as a case study. He breaks down practical strategies for communicating boundaries, weighing escalation options, and balancing assertiveness with relationship-building. The episode emphasizes adapting your approach to fit your context and values, and encourages listeners to reflect on their own methods and share their experiences.


TIMESTAMPS: 

00:00 The Challenges of Conflict Resolution

06:16 "Resolving Property Dispute Options"

09:19 Navigating Boundary Issues Diplomatically

10:39 "Conflict, Compromise, and Boundaries"

14:08 "Neighbor Dispute: Final Warning"

17:34 "Effective Follow-up Strategies"

22:53 Prioritizing Harmony With Neighbors

24:18 "Approaches to Conflict Resolution"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores how to follow up assertively in conflict situations without crossing into aggression, using a real-life neighborhood dispute as a case study. He breaks down practical strategies for communicating boundaries, weighing escalation options, and balancing assertiveness with relationship-building. The episode emphasizes adapting your approach to fit your context and values, and encourages listeners to reflect on their own methods and share their experiences.


TIMESTAMPS: 

00:00 The Challenges of Conflict Resolution

06:16 "Resolving Property Dispute Options"

09:19 Navigating Boundary Issues Diplomatically

10:39 "Conflict, Compromise, and Boundaries"

14:08 "Neighbor Dispute: Final Warning"

17:34 "Effective Follow-up Strategies"

22:53 Prioritizing Harmony With Neighbors

24:18 "Approaches to Conflict Resolution"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18743116 Wed, 25 Feb 2026 11:00:00 +1100 1586 conflict resolution, assertive communication, following up, neighbor disputes, property boundaries, mediation, escalation, avoidant approach, compromise, boundaries, city council complaints, emotional regulation, relationship building, community, communic 1 97 full false Training Mediators: Skills, Challenges, and Building Resilience in Conflict Management Training Mediators: Skills, Challenges, and Building Resilience in Conflict Management In this episode of the Conflict Skills Podcast, Simon Goode interviews Linda Kochanski, an experienced mediator and trainer, about her 33-year journey in mediation, her approach to training new mediators, and the importance of reflective practice and resilience in the field. They explore how mediation skills benefit professionals from diverse backgrounds, including HR and rehabilitation, and discuss the challenges and rewards of working with conflict, especially in family dispute resolution. Linda Kochanski also shares insights on mentorship, continuing professional development, and her commitment to helping others build lifelong conflict management skills.

------------------

Linda coordinates several courses with the College of Law in different states around Australia. For information please visit: https://www.collaw.edu.au/ 

The book Linda mentions: Mediating with Families (5th edition) 

------------------- 

 TIMESTAMPS:

00:00 "Mediation Skills as Life Tools"

03:44 Qualities of Effective Mediators

09:12 "Breaking Down Mediation Process"

12:03 Encouraging Growth Through Coaching

15:05 "Becoming a Reflective Practitioner"

16:17 "Mediator Challenges in Family Disputes"

20:15 "Prioritizing Growth and Mentorship"

23:43 "Importance of Verbalizing Thoughts"

27:49 "Learning and Growth Through Mediation"

29:28 "Mediation Skills for Life"


Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode interviews Linda Kochanski, an experienced mediator and trainer, about her 33-year journey in mediation, her approach to training new mediators, and the importance of reflective practice and resilience in the field. They explore how mediation skills benefit professionals from diverse backgrounds, including HR and rehabilitation, and discuss the challenges and rewards of working with conflict, especially in family dispute resolution. Linda Kochanski also shares insights on mentorship, continuing professional development, and her commitment to helping others build lifelong conflict management skills.

------------------

Linda coordinates several courses with the College of Law in different states around Australia. For information please visit: https://www.collaw.edu.au/ 

The book Linda mentions: Mediating with Families (5th edition) 

------------------- 

 TIMESTAMPS:

00:00 "Mediation Skills as Life Tools"

03:44 Qualities of Effective Mediators

09:12 "Breaking Down Mediation Process"

12:03 Encouraging Growth Through Coaching

15:05 "Becoming a Reflective Practitioner"

16:17 "Mediator Challenges in Family Disputes"

20:15 "Prioritizing Growth and Mentorship"

23:43 "Importance of Verbalizing Thoughts"

27:49 "Learning and Growth Through Mediation"

29:28 "Mediation Skills for Life"


Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18703155 Wed, 18 Feb 2026 12:00:00 +1100 1815 mediation, mediator training, conflict resolution, dispute resolution, communication skills, reflective practice, role play, facilitation, de-escalation, relationship mediation, family dispute resolution, HR mediation skills, workplace conflict, professio 1 96 full true The Graduate's Workplace Conflict Survival Guide: Skills and Mindset Shifts The Graduate's Workplace Conflict Survival Guide: Skills and Mindset Shifts In this episode, Simon Goode explores practical strategies and mindset shifts for new graduates navigating workplace conflict, emphasizing the inevitability and complexity of such challenges. He breaks down five types of conflict—data, value, structure, relationship, and interest—and offers actionable advice on responding effectively while maintaining self-care and composure. Throughout, Simon normalizes the discomfort of conflict and highlights the importance of self-improvement as a core skill for professional growth

------------

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he provides free resources and practical tools for handling conflict. With a passion for helping others navigate disagreements, Simon launched his podcast to guide listeners—especially new graduates—on managing workplace challenges. Recognizing that many people misunderstand the nature of workplace conflict, Simon offers expert insights to dispel common misconceptions and empower individuals to thrive in their careers. Through his engaging podcast, Simon continues to support and educate anyone seeking to develop their conflict resolution skills.


TIMESTAMPS:

00:00 "Preparing for Conflict Effectively"

05:35 Outdated Stress Response System

07:09 "Navigating Discomfort with Change"

10:27 "Mastering Workplace Conflict Resolution"

15:14 "Seeking Clarity Through Dialogue"

17:03 Defining Respect and Conflict Resolution

21:30 Improving Meeting Structure

25:38 Navigating Work Relationships Wisely

28:58 Overcoming Imposter Syndrome Calmly

33:06 Assertiveness, Compromise, and Clarity

35:27 "Managing Conflict and Assertiveness"


Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores practical strategies and mindset shifts for new graduates navigating workplace conflict, emphasizing the inevitability and complexity of such challenges. He breaks down five types of conflict—data, value, structure, relationship, and interest—and offers actionable advice on responding effectively while maintaining self-care and composure. Throughout, Simon normalizes the discomfort of conflict and highlights the importance of self-improvement as a core skill for professional growth

------------

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he provides free resources and practical tools for handling conflict. With a passion for helping others navigate disagreements, Simon launched his podcast to guide listeners—especially new graduates—on managing workplace challenges. Recognizing that many people misunderstand the nature of workplace conflict, Simon offers expert insights to dispel common misconceptions and empower individuals to thrive in their careers. Through his engaging podcast, Simon continues to support and educate anyone seeking to develop their conflict resolution skills.


TIMESTAMPS:

00:00 "Preparing for Conflict Effectively"

05:35 Outdated Stress Response System

07:09 "Navigating Discomfort with Change"

10:27 "Mastering Workplace Conflict Resolution"

15:14 "Seeking Clarity Through Dialogue"

17:03 Defining Respect and Conflict Resolution

21:30 Improving Meeting Structure

25:38 Navigating Work Relationships Wisely

28:58 Overcoming Imposter Syndrome Calmly

33:06 Assertiveness, Compromise, and Clarity

35:27 "Managing Conflict and Assertiveness"


Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18646606 Mon, 09 Feb 2026 14:00:00 +1100 2244 workplace conflict, conflict resolution, new graduates, self-regulation, mindset shifts, conflict management strategies, data conflict, value conflict, structural conflict, relationship conflict, interest conflict, assertiveness, active listening, effecti 1 95 full false Navigating Conflict With Close Friends: Addressing Racism, Misunderstandings, and Repair After 25 Years Navigating Conflict With Close Friends: Addressing Racism, Misunderstandings, and Repair After 25 Years In this episode of the Conflict Skills Podcast, Simon Goode is joined by Helen Jarvis to explore a real-life conflict between long-term friends that erupted over accusations of racism sparked by a controversial book. 

They discuss the emotional complexity of values-based disputes, the challenge of balancing honesty with relationship preservation, and practical steps for navigating these tense situations, whether as a participant or an "accidental mediator." 

Throughout their conversation, they emphasize the importance of slowing down, seeking to understand different perspectives, and using thoughtful, non-defensive communication to help repair and rebuild relationships.

---------------------------

Helen's details:

Helen Jarvis 

ripplelearning.com.au 

Ripple Learning facilitates customised, dynamic, safe, and highly effective learning experiences that support workplaces to build the skills needed to navigate conflict, manage stress and maximise performance. 

We are a social enterprise, creating a ripple effect by directing 100% of profits to youth mental health charities.

---------------------------

My details:

Simon Goode 

simongoode.com 

podcast@simongoode.com

---------------------------

TIMESTAMPS: 

00:00 Conflict Skills & Resolution Insights

05:25 "Friendship Fallout Case Study"

08:27 "Bystander or Upstander?"

12:15 The Power of Choosing to Speak

15:25 "Choosing How to Engage"

19:41 Assumptions, Values, and Understanding

21:33 "Determining Goals and Relationships"

26:07 "Effective Conflict Resolution Approach"

28:27 "Listening to Understand Gemma"

30:48 Mediating While Maintaining Friendships

35:46 "Managing Stressful Conversations"

37:33 "Finding Voice and Impactful Language"

41:56 "Embracing Conflict with Self-Talk"

43:29 "Finding the Right Words"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode is joined by Helen Jarvis to explore a real-life conflict between long-term friends that erupted over accusations of racism sparked by a controversial book. 

They discuss the emotional complexity of values-based disputes, the challenge of balancing honesty with relationship preservation, and practical steps for navigating these tense situations, whether as a participant or an "accidental mediator." 

Throughout their conversation, they emphasize the importance of slowing down, seeking to understand different perspectives, and using thoughtful, non-defensive communication to help repair and rebuild relationships.

---------------------------

Helen's details:

Helen Jarvis 

ripplelearning.com.au 

Ripple Learning facilitates customised, dynamic, safe, and highly effective learning experiences that support workplaces to build the skills needed to navigate conflict, manage stress and maximise performance. 

We are a social enterprise, creating a ripple effect by directing 100% of profits to youth mental health charities.

---------------------------

My details:

Simon Goode 

simongoode.com 

podcast@simongoode.com

---------------------------

TIMESTAMPS: 

00:00 Conflict Skills & Resolution Insights

05:25 "Friendship Fallout Case Study"

08:27 "Bystander or Upstander?"

12:15 The Power of Choosing to Speak

15:25 "Choosing How to Engage"

19:41 Assumptions, Values, and Understanding

21:33 "Determining Goals and Relationships"

26:07 "Effective Conflict Resolution Approach"

28:27 "Listening to Understand Gemma"

30:48 Mediating While Maintaining Friendships

35:46 "Managing Stressful Conversations"

37:33 "Finding Voice and Impactful Language"

41:56 "Embracing Conflict with Self-Talk"

43:29 "Finding the Right Words"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18588464 Thu, 29 Jan 2026 14:00:00 +1100 2644 conflict resolution, mediation, difficult conversations, professional development, passive aggressive social media, friendship breakdown, accusations of racism, values-based disputes, emotional regulation, active listening, upstander vs bystander, communi 1 93 full false Managing Difficult Conversations When Stuck in the Middle of Other People's Conflicts Managing Difficult Conversations When Stuck in the Middle of Other People's Conflicts In this episode of the Conflict Skills Podcast, host Simon Goode is joined by Helen Jarvis to discuss "accidental mediator" scenarios, where people find themselves stuck in the middle of others' conflicts. They explore three case studies—from a heated argument at a children's soccer match, to neighborhood disputes, to tensions among school canteen volunteers—offering practical strategies for deciding when and how to engage. Throughout the conversation, both emphasize the importance of curiosity, safety, agency, and reflective decision-making in managing these challenging situations.

To find out more about Helen and her PD workshops: https://ripplelearning.com.au


TIMESTAMPS: 

00:00 Insights on Conflict and Communication

05:16 "Facilitating Agency Through Mediation"

09:14 Driving Reactive Behavior Explained

12:06 "Empathy First for Effective Dialogue"

13:15 "Evaluating Motivations and Goals"

18:52 "Clashing Values in Parenting"

22:30 "Engage or Understand Before Acting"

23:32 "Curious Questions and Listening"

28:59 "Accidental Mediator Mindset"

32:41 School Canteen Conflict Discussion

33:40 Creating Safety Through Responsibility

37:38 "Measuring and Ensuring Safety"

40:14 Eating Disorders and Food Safety

45:04 Volunteer Management and Conflict Resolution

47:34 "Planting Seeds of Kindness"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode is joined by Helen Jarvis to discuss "accidental mediator" scenarios, where people find themselves stuck in the middle of others' conflicts. They explore three case studies—from a heated argument at a children's soccer match, to neighborhood disputes, to tensions among school canteen volunteers—offering practical strategies for deciding when and how to engage. Throughout the conversation, both emphasize the importance of curiosity, safety, agency, and reflective decision-making in managing these challenging situations.

To find out more about Helen and her PD workshops: https://ripplelearning.com.au


TIMESTAMPS: 

00:00 Insights on Conflict and Communication

05:16 "Facilitating Agency Through Mediation"

09:14 Driving Reactive Behavior Explained

12:06 "Empathy First for Effective Dialogue"

13:15 "Evaluating Motivations and Goals"

18:52 "Clashing Values in Parenting"

22:30 "Engage or Understand Before Acting"

23:32 "Curious Questions and Listening"

28:59 "Accidental Mediator Mindset"

32:41 School Canteen Conflict Discussion

33:40 Creating Safety Through Responsibility

37:38 "Measuring and Ensuring Safety"

40:14 Eating Disorders and Food Safety

45:04 Volunteer Management and Conflict Resolution

47:34 "Planting Seeds of Kindness"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18544721 Wed, 21 Jan 2026 14:00:00 +1100 2938 conflict resolution, facilitative mediation, workplace communication, trauma informed principles, agency in decision making, self efficacy, accidental mediator, conflict case studies, emotional investment, conflict escalation, de-escalation strategies, st 1 92 full false Conflict After Promotion: From Peer to Leader Conflict After Promotion: From Peer to Leader In this episode, Simon Goode explores a workplace conflict scenario where a team member's promotion disrupts previous dynamics among close colleagues. He discusses Tuckman's stages of team development—forming, storming, norming, and performing—and offers practical conflict resolution strategies focused on open communication, de-escalation, and collaborative problem-solving. The episode provides actionable advice for navigating evolving relationships and expectations after internal changes within small teams.

------

TIMESTAMPS: 

00:00 Team Dynamics and Role Changes

05:36 "Adapting to Management Style Changes"

08:44 Collaborative Communication for Conflict Resolution

14:27 Navigating Relationships and Leadership Goals

17:20 "Team Dynamics and Conflict Management"



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores a workplace conflict scenario where a team member's promotion disrupts previous dynamics among close colleagues. He discusses Tuckman's stages of team development—forming, storming, norming, and performing—and offers practical conflict resolution strategies focused on open communication, de-escalation, and collaborative problem-solving. The episode provides actionable advice for navigating evolving relationships and expectations after internal changes within small teams.

------

TIMESTAMPS: 

00:00 Team Dynamics and Role Changes

05:36 "Adapting to Management Style Changes"

08:44 Collaborative Communication for Conflict Resolution

14:27 Navigating Relationships and Leadership Goals

17:20 "Team Dynamics and Conflict Management"



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18505381 Wed, 14 Jan 2026 15:00:00 +1100 1178 workplace conflict, conflict resolution, conflict resolution frameworks, conflict management, team dynamics, promotion challenges, management style, communication issues, hostile behavior, team formation stages, Tuckman model, forming storming norming per 1 91 full false How to Mend Rifts and Break Negative Cycles in Family Relationships How to Mend Rifts and Break Negative Cycles in Family Relationships In this episode of the Conflict Skills Podcast, Simon Goode explores the topic of mending rifts, especially within families, sharing practical strategies for repairing strained relationships and the importance of empathetic listening and effective apologies. He emphasizes the value of small, positive steps to rebuild trust and illustrates how to interrupt negative cycles that keep conflicts alive. The episode offers actionable tools for navigating difficult dynamics and encourages listeners to develop new, healthier relationship patterns over time.


TIMESTAMPS:

00:00 "Family as Society's Foundation"

05:49 "Rethinking Conflict and Control"

07:43 "Navigating and Mending Conflict"

12:51 Resolving Conflicts with Calm Intent

14:25 "Fostering Empathy and Resolution"

17:48 Steps for Making Amends

21:05 "Short Lead Time for Positivity"

24:31 "Repairing Relationships and Conflict"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode explores the topic of mending rifts, especially within families, sharing practical strategies for repairing strained relationships and the importance of empathetic listening and effective apologies. He emphasizes the value of small, positive steps to rebuild trust and illustrates how to interrupt negative cycles that keep conflicts alive. The episode offers actionable tools for navigating difficult dynamics and encourages listeners to develop new, healthier relationship patterns over time.


TIMESTAMPS:

00:00 "Family as Society's Foundation"

05:49 "Rethinking Conflict and Control"

07:43 "Navigating and Mending Conflict"

12:51 Resolving Conflicts with Calm Intent

14:25 "Fostering Empathy and Resolution"

17:48 Steps for Making Amends

21:05 "Short Lead Time for Positivity"

24:31 "Repairing Relationships and Conflict"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18465460 Wed, 07 Jan 2026 10:00:00 +1100 1558 conflict resolution, mending rifts, family conflict, relationship repair, conflict skills, mediator advice, coping with rifts, conflict management, emotional intelligence, empathetic listening, apology strategies, family relationships, ruminating on confl 1 90 full false Annoying people who just message ‘hi’… should be thrown into the sun Annoying people who just message ‘hi’… should be thrown into the sun Have you ever had a colleague that kept using the IM system just to write, "hi"?

What do they want? Why can't they just be more clear? Why are they so annoying and should they be thrown into the sun? 

In this episode of the Conflict Skills Podcast, Simon Goode tackles a common yet surprisingly irritating workplace communication issue: colleagues who send instant messages that simply say "hi"—and nothing else. Drawing from a Reddit case study and its lively comment section, Simon Goode explores why this behavior can be so frustrating, especially on asynchronous platforms like email or chat, where quick and purposeful exchanges are expected.

TIMESTAMPS: 

00:00 Extreme Workplace Conflict Case Study

05:46 "Navigating Communication and Conflict"

08:19 Open Communication and Understanding

10:16 Boundaries and Clear Communication Tips

14:57 Clear Communication and Choices

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Have you ever had a colleague that kept using the IM system just to write, "hi"?

What do they want? Why can't they just be more clear? Why are they so annoying and should they be thrown into the sun? 

In this episode of the Conflict Skills Podcast, Simon Goode tackles a common yet surprisingly irritating workplace communication issue: colleagues who send instant messages that simply say "hi"—and nothing else. Drawing from a Reddit case study and its lively comment section, Simon Goode explores why this behavior can be so frustrating, especially on asynchronous platforms like email or chat, where quick and purposeful exchanges are expected.

TIMESTAMPS: 

00:00 Extreme Workplace Conflict Case Study

05:46 "Navigating Communication and Conflict"

08:19 Open Communication and Understanding

10:16 Boundaries and Clear Communication Tips

14:57 Clear Communication and Choices

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18353770 Mon, 15 Dec 2025 18:00:00 +1100 1053 mediator, workplace conflict, conflict management, free resources, tools for conflict, Essential Foundations, avoiding conflict, ignoring conflict, letting go, stakes, pressure, safety concern, decision making, conflict resolution, holding the line, threa 1 89 full false From Student to Mediator: Navigating Careers in Dispute Resolution From Student to Mediator: Navigating Careers in Dispute Resolution In this episode of the Conflict Skills Podcast, Simon Goode sits down with Neo, a law student curious about the realities and pathways into dispute resolution and mediation. Their conversation covers Simon Goode's unconventional journey into the field, practical insights into mediation processes, and the challenges of handling conflict in both professional and personal contexts. Together, they explore the transferability of conflict skills, ethical dilemmas, and creative ways mediation can be adapted to better serve diverse clients.


Timestamps: 

00:00 "Conflict Skills Podcast: Special Guest"

08:51 Understanding Behavior and Perception

13:43 "Managing Emotions and Self-Regulation"

16:45 Managing Emotions and Responses

26:30 Managing Conflict in Mediation

29:09 Balanced Mediation Process Explained

32:49 Navigating Power Imbalance Mediation

42:02 Conflict Resolution Strategies Overview

45:17 Negotiation Strategies at Work

49:03 "Assertiveness in Mediation Explained"

57:02 Improving Client Scheduling Challenges

01:01:23 The Power of Respectful Listening

01:09:01 "Podcast Thanks and Feedback Request"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode sits down with Neo, a law student curious about the realities and pathways into dispute resolution and mediation. Their conversation covers Simon Goode's unconventional journey into the field, practical insights into mediation processes, and the challenges of handling conflict in both professional and personal contexts. Together, they explore the transferability of conflict skills, ethical dilemmas, and creative ways mediation can be adapted to better serve diverse clients.


Timestamps: 

00:00 "Conflict Skills Podcast: Special Guest"

08:51 Understanding Behavior and Perception

13:43 "Managing Emotions and Self-Regulation"

16:45 Managing Emotions and Responses

26:30 Managing Conflict in Mediation

29:09 Balanced Mediation Process Explained

32:49 Navigating Power Imbalance Mediation

42:02 Conflict Resolution Strategies Overview

45:17 Negotiation Strategies at Work

49:03 "Assertiveness in Mediation Explained"

57:02 Improving Client Scheduling Challenges

01:01:23 The Power of Respectful Listening

01:09:01 "Podcast Thanks and Feedback Request"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18334281 Thu, 11 Dec 2025 11:00:00 +1100 4202 1 88 full false Five Simple Ways to Improve Your Conflict Management Skills Five Simple Ways to Improve Your Conflict Management Skills In this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, writing to process conflict, and embracing a mindset of curiosity and openness. He explains each tip with relatable examples from both personal life and professional mediation, highlighting their immediate benefits and long-term impact on relationships. The episode encourages listeners to experiment with these techniques and reflect on what works best for them in challenging situations.


Timestamps:

00:00 "Calming Conflict Through Breathing"

06:42 Navigating Conflict Through Respect

08:05 Coaching Questions vs. Listening Statements

14:07 Mediation Concerns and Communication Strategies

16:10 Effective Mediator Safety Assessments

20:22 "Reset After Conflict"

24:30 Processing Emotions Through Movement

27:15 "Clarity Through Conflict Reflection"

30:03 "Navigating Communication Patterns"

32:30 "Writing to Resolve Conflict"

38:16 Conflict: Complexity Over Simplification

41:42 Navigating Uncertainty and Fog

43:16 Podcast Feedback & Suggestions Welcome

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Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, writing to process conflict, and embracing a mindset of curiosity and openness. He explains each tip with relatable examples from both personal life and professional mediation, highlighting their immediate benefits and long-term impact on relationships. The episode encourages listeners to experiment with these techniques and reflect on what works best for them in challenging situations.


Timestamps:

00:00 "Calming Conflict Through Breathing"

06:42 Navigating Conflict Through Respect

08:05 Coaching Questions vs. Listening Statements

14:07 Mediation Concerns and Communication Strategies

16:10 Effective Mediator Safety Assessments

20:22 "Reset After Conflict"

24:30 Processing Emotions Through Movement

27:15 "Clarity Through Conflict Reflection"

30:03 "Navigating Communication Patterns"

32:30 "Writing to Resolve Conflict"

38:16 Conflict: Complexity Over Simplification

41:42 Navigating Uncertainty and Fog

43:16 Podcast Feedback & Suggestions Welcome

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18276034 Mon, 01 Dec 2025 12:00:00 +1100 2682 conflict management, de-escalation skills, difficult conversations, regulating breathing, emotional regulation, parasympathetic nervous system, fight or flight response, active listening, using statements, family mediation, family dispute resolution, mind 1 87 full false Navigating Korean Work Culture: Lessons in Leadership, Conflict, and Community as Foreign Teachers Navigating Korean Work Culture: Lessons in Leadership, Conflict, and Community as Foreign Teachers In this episode, Simon Goode interviews his friend and former colleague, Meng, about their experiences teaching English in South Korea. The discussion touches on navigating cultural differences, and adapting to Korean workplace hierarchy. They discuss the challenges of managing diverse teams, handling conflict between foreign teachers and local management, and the lasting impact of these experiences on their personal and professional lives. The conversation is filled with reflections on leadership, cross-cultural communication, and fond memories of building community abroad.



TIMESTAMPS: 

00:00 Navigating Cross-Cultural Work Challenges

03:54 Cultural Challenges and Perspectives

08:00 Building Trust Across Language Barriers

10:52 First Job Challenges

15:49 "Becoming a Teacher in Busan"

16:55 Balancing Leadership and Relationships

20:18 Teacher Management Tension Abroad

25:10 Teaching Across Cultural Boundaries

26:36 Teaching Older and Younger Students

31:58 "Guidance and Support at Work"

34:10 Workplace as a Classroom

37:19 Community Bonds in Busan Memories

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode interviews his friend and former colleague, Meng, about their experiences teaching English in South Korea. The discussion touches on navigating cultural differences, and adapting to Korean workplace hierarchy. They discuss the challenges of managing diverse teams, handling conflict between foreign teachers and local management, and the lasting impact of these experiences on their personal and professional lives. The conversation is filled with reflections on leadership, cross-cultural communication, and fond memories of building community abroad.



TIMESTAMPS: 

00:00 Navigating Cross-Cultural Work Challenges

03:54 Cultural Challenges and Perspectives

08:00 Building Trust Across Language Barriers

10:52 First Job Challenges

15:49 "Becoming a Teacher in Busan"

16:55 Balancing Leadership and Relationships

20:18 Teacher Management Tension Abroad

25:10 Teaching Across Cultural Boundaries

26:36 Teaching Older and Younger Students

31:58 "Guidance and Support at Work"

34:10 Workplace as a Classroom

37:19 Community Bonds in Busan Memories

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18148545 Fri, 07 Nov 2025 16:00:00 +1100 2343 Korean work culture, teaching English abroad, conflict resolution, cultural differences, leadership hierarchy, private academy, expatriate experience, supervisor role, team management, workplace conflict, micromanagement, American teachers, Australian per 1 86 full false Accidental Mediator Toolbox: Six Key Skills for Navigating Workplace and Personal Conflicts Accidental Mediator Toolbox: Six Key Skills for Navigating Workplace and Personal Conflicts In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions.


TIMESTAMPS: 

00:00 "Accidental Mediator Conflict Tools"

06:59 "Exploring Self and Regulation"

11:59 Attention Shapes Mind and Experience

17:06 Navigating Conflict and De-escalation

25:20 De-escalation Through Empathy & Clarity

29:31 Open vs. Closed Questions Explained

35:19 "Empathy and Mediation Strategies"

38:58 Clarity Through Questions in Conflict

46:59 "Positive Confrontation Over Emotions"

49:57 Mediation vs. Performance Management Consequences

56:03 Setting Conditions for Collaboration

59:47 "Accidental Mediator's Key Steps"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions.


TIMESTAMPS: 

00:00 "Accidental Mediator Conflict Tools"

06:59 "Exploring Self and Regulation"

11:59 Attention Shapes Mind and Experience

17:06 Navigating Conflict and De-escalation

25:20 De-escalation Through Empathy & Clarity

29:31 Open vs. Closed Questions Explained

35:19 "Empathy and Mediation Strategies"

38:58 Clarity Through Questions in Conflict

46:59 "Positive Confrontation Over Emotions"

49:57 Mediation vs. Performance Management Consequences

56:03 Setting Conditions for Collaboration

59:47 "Accidental Mediator's Key Steps"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18102749 Thu, 30 Oct 2025 14:00:00 +1100 3726 Conflict resolution, Accidental mediator, Self regulation, De-escalation, Empathetic listening, Coaching, Assertiveness, Boundaries, Workplace conflict, HR manager, Transactional analysis, GROW coaching model, Executive function, Fight or flight, Emotiona 1 85 full false Managing Gen Z Staff As A Millenial (Gen Y) Managing Gen Z Staff As A Millenial (Gen Y) In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams.


TIMESTAMPS: 

00:00 Engaging Across Generational Teams

07:01 "Power of Diverse Perspectives"

08:28 Navigating Norms and Value Conflicts

12:56 Managing Stress Through Coaching

16:02 Building Trust Through Certainty

19:54 Performance Improvement Strategies

24:46 "Understanding and Engaging Gen Z"

27:34 Building Trust Through Better Listening

32:08 "Structured Meetings for Collaboration"

36:05 Listening Styles and Management Balance

39:55 "Growth Through Challenges"

41:23 Conflict Resolution Resources & Training

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams.


TIMESTAMPS: 

00:00 Engaging Across Generational Teams

07:01 "Power of Diverse Perspectives"

08:28 Navigating Norms and Value Conflicts

12:56 Managing Stress Through Coaching

16:02 Building Trust Through Certainty

19:54 Performance Improvement Strategies

24:46 "Understanding and Engaging Gen Z"

27:34 Building Trust Through Better Listening

32:08 "Structured Meetings for Collaboration"

36:05 Listening Styles and Management Balance

39:55 "Growth Through Challenges"

41:23 Conflict Resolution Resources & Training

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-18026253 Fri, 17 Oct 2025 13:00:00 +1100 2568 Gen Z workforce, managing Gen Z, generational differences, conflict resolution, difficult conversations, workplace communication, hypervigilance to criticism, stress management, uncertainty in the workplace, manager-staff relationships, cultural gaps, mil 1 84 full false Help, I've been Accused of Racism at Work: Conflict Tools and Strategies for Tough Conversations Help, I've been Accused of Racism at Work: Conflict Tools and Strategies for Tough Conversations In this episode, host Simon Goode discusses a real-life workplace scenario where someone was accused of racism after referring to a colleague by their skin color during a conversation. He breaks down the layers of workplace conflict, highlighting the roles of value and relationship conflicts, and offers practical advice for self-care and preparation when facing similar accusations. Simon also shares strategies for navigating difficult conversations and maintaining composure in stressful situations like HR meetings.


TIMESTAMPS: 

00:00 Navigating Racial Descriptor Sensitivity

03:49 Reset After Stressful Interactions

08:34 Understanding Racism's Contextual Threshold

11:38 Perception and Intent in Conflict

16:26 Navigating Relationship Conflicts

20:15 Clarifying Racism: Seeking Definitions

21:54 Questioning Racial Understanding and Response

26:27 "Structure Over Self-Control for Stress"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, host Simon Goode discusses a real-life workplace scenario where someone was accused of racism after referring to a colleague by their skin color during a conversation. He breaks down the layers of workplace conflict, highlighting the roles of value and relationship conflicts, and offers practical advice for self-care and preparation when facing similar accusations. Simon also shares strategies for navigating difficult conversations and maintaining composure in stressful situations like HR meetings.


TIMESTAMPS: 

00:00 Navigating Racial Descriptor Sensitivity

03:49 Reset After Stressful Interactions

08:34 Understanding Racism's Contextual Threshold

11:38 Perception and Intent in Conflict

16:26 Navigating Relationship Conflicts

20:15 Clarifying Racism: Seeking Definitions

21:54 Questioning Racial Understanding and Response

26:27 "Structure Over Self-Control for Stress"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17948892 Fri, 03 Oct 2025 11:00:00 +1000 1694 workplace conflict, conflict resolution, racism accusation, HR complaint, professional mediation, conflict skills, workplace racism, self care, workplace stress, conflict management, conflict case study, formal complaint, colleague relationships, value co 1 83 full false How to Avoid Unnecessary Conflict: Practical Skills for Everyday Interactions How to Avoid Unnecessary Conflict: Practical Skills for Everyday Interactions In this episode of the Conflict Skills Podcast, host Simon Goode explores the ways people can unintentionally invite unnecessary conflict into their lives, drawing on both personal experiences and the story of a neighbor’s altercation. Simon outlines three main strategies to avoid such conflicts: learning to pause and prioritize, recognizing it's not your job to correct others, and not taking others’ actions too personally. He also shares practical mindfulness techniques and encourages reflection to help listeners break the cycle of reactive conflict.


TIMESTAMPS: 

00:00 Neighbor's Frequent Conflicts

06:31 Navigating Conflict and Prioritization

08:34 "Breath Control to Manage Conflict"

11:28 Choosing Silence Over Conflict

15:47 Managing Automatic Reactions

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode explores the ways people can unintentionally invite unnecessary conflict into their lives, drawing on both personal experiences and the story of a neighbor’s altercation. Simon outlines three main strategies to avoid such conflicts: learning to pause and prioritize, recognizing it's not your job to correct others, and not taking others’ actions too personally. He also shares practical mindfulness techniques and encourages reflection to help listeners break the cycle of reactive conflict.


TIMESTAMPS: 

00:00 Neighbor's Frequent Conflicts

06:31 Navigating Conflict and Prioritization

08:34 "Breath Control to Manage Conflict"

11:28 Choosing Silence Over Conflict

15:47 Managing Automatic Reactions

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17889004 Tue, 23 Sep 2025 10:00:00 +1000 1066 conflict resolution, conflict skills, professional mediation, unnecessary conflict, high conflict personality, hypersensitivity, criticism, judgment, ADHD, personal relationships, workplace mediation, conflict with neighbors, confrontation, aggressive beh 1 82 full true Micro De-escalation Skills for Everyday Conflicts: Subtle Ways to De-Escalate Tension Micro De-escalation Skills for Everyday Conflicts: Subtle Ways to De-Escalate Tension In this episode, host Simon Goode introduces the concept of "micro-de-escalation," focusing on subtle gestures and communication techniques to reduce perceived threat and lower the energy in conflict situations. He discusses practical approaches such as using positive body language, appropriate tone of voice, and giving others a sense of autonomy and fairness. The episode offers actionable tips for everyday interactions, helping listeners create more positive and constructive exchanges, even in challenging moments.


TIMESTAMPS: 

00:00 Nonverbal Calmness and Reassurance

04:45 "Positive Impact Through Micro De-escalation"

07:14 Cultural Nuances in Communication

13:13 The Power of a Simple Wave

14:37 Calming Tone Importance

19:58 "Enhancing Interaction with Mutual Respect"

23:29 Communicating Delays with Certainty

25:13 Empowering Meeting Autonomy

28:21 Effective De-Escalation Techniques

35:03 Empowering Cafe Interaction Tips

38:18 Micro De-escalation Techniques

39:41 "Leave a Review, Thank You"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, host Simon Goode introduces the concept of "micro-de-escalation," focusing on subtle gestures and communication techniques to reduce perceived threat and lower the energy in conflict situations. He discusses practical approaches such as using positive body language, appropriate tone of voice, and giving others a sense of autonomy and fairness. The episode offers actionable tips for everyday interactions, helping listeners create more positive and constructive exchanges, even in challenging moments.


TIMESTAMPS: 

00:00 Nonverbal Calmness and Reassurance

04:45 "Positive Impact Through Micro De-escalation"

07:14 Cultural Nuances in Communication

13:13 The Power of a Simple Wave

14:37 Calming Tone Importance

19:58 "Enhancing Interaction with Mutual Respect"

23:29 Communicating Delays with Certainty

25:13 Empowering Meeting Autonomy

28:21 Effective De-Escalation Techniques

35:03 Empowering Cafe Interaction Tips

38:18 Micro De-escalation Techniques

39:41 "Leave a Review, Thank You"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17779107 Wed, 03 Sep 2025 17:00:00 +1000 2427 conflict resolution, micro de-escalation, workplace hostility, perceived threat, body language, nonverbal communication, de-escalation techniques, tone of voice, facial expressions, active listening, status, certainty, autonomy, relatedness, fairness, Chr 1 81 full true Relationship Repair - What to Do When Your Spouse and Best Friend Stop Speaking Relationship Repair - What to Do When Your Spouse and Best Friend Stop Speaking Struggling with conflict between your partner and your best friend? In this episode, I break down a real-life scenario where a heated argument over parenting styles led to lasting tension. I share the five types of apologies, why "getting over it" isn't helpful, and how to focus on practical steps for repairing relationships. Plus, I reveal strategies to navigate value clashes and set healthy boundaries when you’re stuck in the middle. Tune in for practical, real-world conflict skills you can use at home or work!


TIMESTAMPS: 

00:00 Parenting Clash Sparks Ongoing Drama

04:09 "Navigating Accidental Mediation"

07:25 Metaphors of Conflict and Repair

12:31 Rethinking "Get Over It"

14:40 Navigating Conflict with Self-Reflection

17:27 Repairing Relationships Through Communication

22:32 Unconscious Conformity in Parenting

26:05 Understanding Children's Behavior Dynamics

28:21 Navigating Reactions and Perceptions

33:34 Three Types of Apologies

34:53 "Trust-Related Apology Dynamics"

39:44 Navigating Parenting Conflicts Gracefully

41:17 Podcast Case Study Submissions

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Struggling with conflict between your partner and your best friend? In this episode, I break down a real-life scenario where a heated argument over parenting styles led to lasting tension. I share the five types of apologies, why "getting over it" isn't helpful, and how to focus on practical steps for repairing relationships. Plus, I reveal strategies to navigate value clashes and set healthy boundaries when you’re stuck in the middle. Tune in for practical, real-world conflict skills you can use at home or work!


TIMESTAMPS: 

00:00 Parenting Clash Sparks Ongoing Drama

04:09 "Navigating Accidental Mediation"

07:25 Metaphors of Conflict and Repair

12:31 Rethinking "Get Over It"

14:40 Navigating Conflict with Self-Reflection

17:27 Repairing Relationships Through Communication

22:32 Unconscious Conformity in Parenting

26:05 Understanding Children's Behavior Dynamics

28:21 Navigating Reactions and Perceptions

33:34 Three Types of Apologies

34:53 "Trust-Related Apology Dynamics"

39:44 Navigating Parenting Conflicts Gracefully

41:17 Podcast Case Study Submissions

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17726326 Mon, 25 Aug 2025 11:00:00 +1000 2507 conflict resolution, conflict management, conflict navigation, accidental mediator, parenting conflict, homeschooling, family arguments, apology types, relationship repair, friendship tension, boundaries, behavioral expectations, de-escalation, validating 1 80 full false Five Types of Conflict Every Housemate Faces and How to Handle Them Five Types of Conflict Every Housemate Faces and How to Handle Them In this episode of the Conflict Skills Podcast, host and professional mediator Simon Goode explores the five types of conflict that can arise between housemates: relationship, data, interest, values, and structural conflicts. He explains each type with practical examples from shared living situations and offers suggestions for addressing them effectively. The episode aims to provide listeners with a helpful framework for understanding and resolving housemate tensions, drawing on both personal and workplace conflict resolution strategies.



TIMESTAMPS: 

00:00 Housemate Conflict Patterns

06:03 Navigating Misunderstandings Diplomatically

08:24 Collaborative Beer Sharing Solutions

11:12 "Understanding Value Conflict Dynamics"

15:11 Creative Solutions for Shared Living

17:23 "Resolving Conflict: Engage and Support"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host and professional mediator Simon Goode explores the five types of conflict that can arise between housemates: relationship, data, interest, values, and structural conflicts. He explains each type with practical examples from shared living situations and offers suggestions for addressing them effectively. The episode aims to provide listeners with a helpful framework for understanding and resolving housemate tensions, drawing on both personal and workplace conflict resolution strategies.



TIMESTAMPS: 

00:00 Housemate Conflict Patterns

06:03 Navigating Misunderstandings Diplomatically

08:24 Collaborative Beer Sharing Solutions

11:12 "Understanding Value Conflict Dynamics"

15:11 Creative Solutions for Shared Living

17:23 "Resolving Conflict: Engage and Support"

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17549814 Wed, 23 Jul 2025 15:00:00 +1000 1131 housemate conflict, conflict resolution, types of conflict, relationship conflict, data conflict, interest conflict, values conflict, structural conflict, expectations, communication, conflict with housemates, mediating conflict, resolving disputes, house 1 79 full false Team Members Not Pulling Their Weight in Projects Team Members Not Pulling Their Weight in Projects In this episode, Simon Goode explores how to handle situations where a team member isn’t contributing effectively, specifically when they rely too much on AI tools and submit superficial work. He analyzes the scenario using five types of conflict—relationship, data, interest, values, and structure—to help listeners clarify the underlying issues and choose the best approach. The episode offers practical strategies for assessing and addressing group conflict, encouraging listeners to use this framework for their own challenging situations.

--------


TIMESTAMPS

00:00 Using GenAI for Application Drafts

04:11 Relationship Conflicts in Team Dynamics

07:00 Types of Conflict: Relationship vs. Data

11:44 Resolving Team Value Conflicts

15:07 Optimizing Collaborative Work Processes

17:11 Therapeutic Benefits of Writing

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode explores how to handle situations where a team member isn’t contributing effectively, specifically when they rely too much on AI tools and submit superficial work. He analyzes the scenario using five types of conflict—relationship, data, interest, values, and structure—to help listeners clarify the underlying issues and choose the best approach. The episode offers practical strategies for assessing and addressing group conflict, encouraging listeners to use this framework for their own challenging situations.

--------


TIMESTAMPS

00:00 Using GenAI for Application Drafts

04:11 Relationship Conflicts in Team Dynamics

07:00 Types of Conflict: Relationship vs. Data

11:44 Resolving Team Value Conflicts

15:07 Optimizing Collaborative Work Processes

17:11 Therapeutic Benefits of Writing

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17524525 Fri, 18 Jul 2025 14:00:00 +1000 1147 conflict resolution, group project, team dynamics, AI tools, workplace conflict, conflict analysis, conflict frameworks, relationship conflict, data conflict, interest conflict, values conflict, structural conflict, workload management, mediation, communi 1 78 full false Conflict and Grief: Mistakes to Avoid and Tools To Manage Waves of Emotions Conflict and Grief: Mistakes to Avoid and Tools To Manage Waves of Emotions In this episode of the Conflict Skills Podcast, Simon Goode explores the relationship between grief and conflict, offering practical tools for supporting those experiencing loss and navigating challenging conversations. He discusses common mistakes people make when addressing grief, ways to de-escalate emotional situations, and strategies for maintaining boundaries with empathy and clarity. Simon also emphasizes the importance of self-care for anyone supporting others through grief, sharing helpful resources for managing vicarious trauma.

----------


BOOK: 

'Trauma Stewardship', Laura van Dernoot Lipsky

https://traumastewardship.com/


----------------

TIMESTAMPS:

00:00 Grief Counseling and Conflict Management

04:48 Grief's Multifaceted Impacts

10:30 Supporting Grieving Employees

13:19 Grief: A Lasting, Evolving Presence

15:42 Encouraging Phrasing in Grief Support

20:24 Providing Certainty During Escalation

21:37 Empowering Choices and Autonomy

26:38 Navigating Grief in Leadership

28:34 "Managing Trauma and Self-Care"



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode explores the relationship between grief and conflict, offering practical tools for supporting those experiencing loss and navigating challenging conversations. He discusses common mistakes people make when addressing grief, ways to de-escalate emotional situations, and strategies for maintaining boundaries with empathy and clarity. Simon also emphasizes the importance of self-care for anyone supporting others through grief, sharing helpful resources for managing vicarious trauma.

----------


BOOK: 

'Trauma Stewardship', Laura van Dernoot Lipsky

https://traumastewardship.com/


----------------

TIMESTAMPS:

00:00 Grief Counseling and Conflict Management

04:48 Grief's Multifaceted Impacts

10:30 Supporting Grieving Employees

13:19 Grief: A Lasting, Evolving Presence

15:42 Encouraging Phrasing in Grief Support

20:24 Providing Certainty During Escalation

21:37 Empowering Choices and Autonomy

26:38 Navigating Grief in Leadership

28:34 "Managing Trauma and Self-Care"



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17322532 Thu, 12 Jun 2025 11:00:00 +1000 1795 conflict resolution, grief process, de-escalation techniques, accidental counsellor skills, assertiveness, setting boundaries, workplace conflict, emotional escalation, managing anger, empathetic communication, stress management, conflict management train 1 77 full false 3 Levels of Active Listening: Step-by-Step Masterclass for Better Conversations 3 Levels of Active Listening: Step-by-Step Masterclass for Better Conversations In this episode, Simon Goode breaks down active listening into three levels: building initial connection through body language and basic responses, using coregulation and summarizing to help others feel truly heard, and practicing genuine curiosity to foster reciprocal change in conversations. He shares practical tips, like using open and closed questions, mirroring, and mindful summaries, to improve everyday listening skills. Simon also emphasizes the power of approaching conversations with an open, nonjudgmental mindset to deepen understanding and drive positive change in conflict situations.


---------------

TIMESTAMPS: 

00:00 Improving Listening Skills Strategies

05:48 Effective Distress Listening Techniques

08:48 Effective Listening with Open Questions

10:58 Effective Communication Through Mirroring

13:10 Summary Options: Short or Long

18:49 Embracing Subjective Narratives in Conflict

20:14 Levels of Active Listening Skills

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, Simon Goode breaks down active listening into three levels: building initial connection through body language and basic responses, using coregulation and summarizing to help others feel truly heard, and practicing genuine curiosity to foster reciprocal change in conversations. He shares practical tips, like using open and closed questions, mirroring, and mindful summaries, to improve everyday listening skills. Simon also emphasizes the power of approaching conversations with an open, nonjudgmental mindset to deepen understanding and drive positive change in conflict situations.


---------------

TIMESTAMPS: 

00:00 Improving Listening Skills Strategies

05:48 Effective Distress Listening Techniques

08:48 Effective Listening with Open Questions

10:58 Effective Communication Through Mirroring

13:10 Summary Options: Short or Long

18:49 Embracing Subjective Narratives in Conflict

20:14 Levels of Active Listening Skills

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website: simongoode.com 
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]]> Simon Goode Buzzsprout-17156469 Wed, 14 May 2025 15:00:00 +1000 1344 active listening, listening skills, empathetic listening, conflict resolution, mediation, body language, tone of voice, open-ended questions, closed-ended questions, mirroring, reflecting, coherent response, coregulation, summary skills, curiosity, open a 1 76 full false Tools to Effectively Digest and Process Conflict Tools to Effectively Digest and Process Conflict In this episode, Simon Goode explores how we can "digest" conflict experiences by using practical self-regulation techniques in the moment, immediately after, and over the long term. He shares tools like mindful breathing, multisensory walks, journaling, and gratitude exercises to help restore balance and process stressful encounters. Simon emphasizes that everyone's needs are different, encouraging listeners to experiment with various strategies to find what works best for them.

--------------- 

TIMESTAMPS: 

00:00 Mind-Body Self-Regulation Transformation

04:32 Digesting Conflict: Strategies and Tools

06:25 Navigating Advice Sensitively

11:00 "Understanding Sensory and Internal Perception"

15:33 Post-Conflict Reset Strategies

18:19 The 20 Sigh Method

21:04 Simple Mindfulness Techniques

23:24 "Emotional Impact of Childhood Sounds"

29:32 Mindfulness Habits: Overcoming Doubts

32:01 "Benefits of Pen-and-Paper Journaling"

36:05 Gratitude: A Path to Positivity

39:10 "Staying Calm: Practical Strategies"

41:50 Podcast Farewell Message

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email: podcast@simongoode.com



]]> In this episode, Simon Goode explores how we can "digest" conflict experiences by using practical self-regulation techniques in the moment, immediately after, and over the long term. He shares tools like mindful breathing, multisensory walks, journaling, and gratitude exercises to help restore balance and process stressful encounters. Simon emphasizes that everyone's needs are different, encouraging listeners to experiment with various strategies to find what works best for them.

--------------- 

TIMESTAMPS: 

00:00 Mind-Body Self-Regulation Transformation

04:32 Digesting Conflict: Strategies and Tools

06:25 Navigating Advice Sensitively

11:00 "Understanding Sensory and Internal Perception"

15:33 Post-Conflict Reset Strategies

18:19 The 20 Sigh Method

21:04 Simple Mindfulness Techniques

23:24 "Emotional Impact of Childhood Sounds"

29:32 Mindfulness Habits: Overcoming Doubts

32:01 "Benefits of Pen-and-Paper Journaling"

36:05 Gratitude: A Path to Positivity

39:10 "Staying Calm: Practical Strategies"

41:50 Podcast Farewell Message

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17105971 Tue, 06 May 2025 11:00:00 +1000 2530 conflict management, self regulation, de-escalation, metabolizing conflict, homeostasis, fight or flight response, physiological stress, breathing techniques, mindfulness, self control, emotional regulation, perception, cognitive processing, workplace con 1 75 full false 3 Steps To Rebuild Trust After Workplace Conflict 3 Steps To Rebuild Trust After Workplace Conflict Conflict is an inevitable part of life—whether we’re navigating tricky workplace dynamics, strained family relationships, or friction among friends. While resolving the immediate dispute is hard enough, what happens next can be even trickier: how do you pick up the pieces and rebuild trust after things have gone wrong? That’s exactly the challenge Simon Goode, professional mediator and host of the Conflict Skills Podcast, unpacks in Episode 74: “Rebuilding Trust After Conflict”.

If you’ve ever found yourself walking on eggshells after a heated disagreement, feeling awkward around a colleague after a workplace blow-up, or struggling to truly move on from an argument, this episode is packed with practical advice, relatable insights, and tools to guide you towards healthier, more resilient relationships. Simon’s straightforward, empathetic approach demystifies the long, sometimes uncomfortable road back to mutual trust.


--------------

TIMESTAMPS: 

00:00 Trust Erosion After Conflict

03:05 Rebuilding Trust: A Three-Phase Approach

06:28 Focus on Short-Term Conflict Management

09:43 Empathetic Listening Without Solutions

12:56 Restorative Justice and Empathy Guidelines

16:54 Breaking Crisis Cycle for Trust

20:58 Cultivating Positive Work Relationships

22:32 Contact & Support the Podcast

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Support the show

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website: simongoode.com 
email: podcast@simongoode.com



]]> Conflict is an inevitable part of life—whether we’re navigating tricky workplace dynamics, strained family relationships, or friction among friends. While resolving the immediate dispute is hard enough, what happens next can be even trickier: how do you pick up the pieces and rebuild trust after things have gone wrong? That’s exactly the challenge Simon Goode, professional mediator and host of the Conflict Skills Podcast, unpacks in Episode 74: “Rebuilding Trust After Conflict”.

If you’ve ever found yourself walking on eggshells after a heated disagreement, feeling awkward around a colleague after a workplace blow-up, or struggling to truly move on from an argument, this episode is packed with practical advice, relatable insights, and tools to guide you towards healthier, more resilient relationships. Simon’s straightforward, empathetic approach demystifies the long, sometimes uncomfortable road back to mutual trust.


--------------

TIMESTAMPS: 

00:00 Trust Erosion After Conflict

03:05 Rebuilding Trust: A Three-Phase Approach

06:28 Focus on Short-Term Conflict Management

09:43 Empathetic Listening Without Solutions

12:56 Restorative Justice and Empathy Guidelines

16:54 Breaking Crisis Cycle for Trust

20:58 Cultivating Positive Work Relationships

22:32 Contact & Support the Podcast

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-17017263 Tue, 22 Apr 2025 09:00:00 +1000 1394 rebuilding trust, workplace conflict, mediation, team dynamics, clarifying expectations, conflict resolution, trust building, goodwill gestures, miscommunication, manager support, solution focused, future focused, short term goals, conflict de-escalation, 1 74 full false The Hubris Of Conflict Resolution Expertise The Hubris Of Conflict Resolution Expertise In episode 73 of the Conflict Skills Podcast, host Simon Goode discusses the challenges and complexities of being labeled a conflict resolution expert, sharing personal experiences of feeling overwhelmed by conflicts despite training when the situation was calling on resources that weren't available. 

Simon explores the unrealistic expectations we often place on ourselves and delves into how our brain's response to stress can complicate conflict management. Throughout the episode, Simon reflects on self-care strategies and the importance of balancing different aspects of self to effectively navigate and respond to conflict.



00:00 Overcoming Challenges Amidst Chaos

03:53 Conflict Confidence & Work-Life Realities

08:11 Driving Stress Impacts Email Writing

13:24 "Breaking Digital Dependency"

17:03 "Forgiving Audience Amid Tech Issues"

18:03 Five Aspects of Self-Care

23:10 Balancing Self for Conflict Resolution

25:30 Balancing Self for Present Awareness

28:09 Self-Calming Strategies

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Support the show

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website: simongoode.com 
email: podcast@simongoode.com



]]> In episode 73 of the Conflict Skills Podcast, host Simon Goode discusses the challenges and complexities of being labeled a conflict resolution expert, sharing personal experiences of feeling overwhelmed by conflicts despite training when the situation was calling on resources that weren't available. 

Simon explores the unrealistic expectations we often place on ourselves and delves into how our brain's response to stress can complicate conflict management. Throughout the episode, Simon reflects on self-care strategies and the importance of balancing different aspects of self to effectively navigate and respond to conflict.



00:00 Overcoming Challenges Amidst Chaos

03:53 Conflict Confidence & Work-Life Realities

08:11 Driving Stress Impacts Email Writing

13:24 "Breaking Digital Dependency"

17:03 "Forgiving Audience Amid Tech Issues"

18:03 Five Aspects of Self-Care

23:10 Balancing Self for Conflict Resolution

25:30 Balancing Self for Present Awareness

28:09 Self-Calming Strategies

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16956948 Fri, 11 Apr 2025 15:00:00 +1000 1800 Conflict Skills Podcast, Simon Goode, conflict resolution, mediator, hypocrisy, mediation, dispute resolution, Sydney conference, Ripple Learning, confidence, stress, conflict management, work-life balance, emotional response, sympathy, fight or flight re 1 73 full false Managing Conflict When You're Tired: Practical Strategies for Low Energy Challenges Managing Conflict When You're Tired: Practical Strategies for Low Energy Challenges In this episode of the Conflict Skills Podcast, host Simon Goode shares five tips for managing conflict when you're tired. He discusses how tiredness affects our thoughts, emotions, and behavior, leading to a higher likelihood of conflict, and provides strategies like slowing down, strategically adjusting timing, and self-regulating frequently. Simon also touches on the importance of managing expectations for ourselves and with others when our energy levels are low.


--------------------

00:00 Managing Conflict While Tired

06:03 Fatigue Impairs Decision-Making

07:09 "Strong Emotions: Not Overreacting"

12:38 "Slow Down for Clarity"

13:31 "Calm Through Slower Actions"

16:59 Managing Stress and Energy Levels

21:27 Self-Regulation Strategies for Meetings

25:57 Managing Fatigue and Productivity

29:05 Managing Tiredness in Conflict

30:18 Engage with "Conflict Skills" Podcast

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode shares five tips for managing conflict when you're tired. He discusses how tiredness affects our thoughts, emotions, and behavior, leading to a higher likelihood of conflict, and provides strategies like slowing down, strategically adjusting timing, and self-regulating frequently. Simon also touches on the importance of managing expectations for ourselves and with others when our energy levels are low.


--------------------

00:00 Managing Conflict While Tired

06:03 Fatigue Impairs Decision-Making

07:09 "Strong Emotions: Not Overreacting"

12:38 "Slow Down for Clarity"

13:31 "Calm Through Slower Actions"

16:59 Managing Stress and Energy Levels

21:27 Self-Regulation Strategies for Meetings

25:57 Managing Fatigue and Productivity

29:05 Managing Tiredness in Conflict

30:18 Engage with "Conflict Skills" Podcast

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16902540 Wed, 02 Apr 2025 16:00:00 +1100 1875 Conflict management, Mediator, Workplace conflict, Managing conflict, Personal relevance, Brain fog, Reacting, Tiredness, Simplistic thinking, Blame, Tools for conflict, Self care, Physical tiredness, Self regulation, Logical decision making, Emotional vo 1 72 full false 5 Tips To Overcome Conflict Avoidance and Improve Assertiveness 5 Tips To Overcome Conflict Avoidance and Improve Assertiveness In this episode of the Conflict Skills Podcast, I provide 5 useful tools for individuals who are conflict avoidant, providing strategies to help them manage conflicts more effectively in various relationships. He emphasizes understanding the reasoning behind conflict avoidance, offers coaching tools for team leaders and managers, and highlights techniques like goal clarification and utilizing the six sources of influence. The episode is aimed at both conflict avoidant individuals and those supporting them, with practical advice on self-regulation and adjusting communication tactics to improve assertiveness.

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, I provide 5 useful tools for individuals who are conflict avoidant, providing strategies to help them manage conflicts more effectively in various relationships. He emphasizes understanding the reasoning behind conflict avoidance, offers coaching tools for team leaders and managers, and highlights techniques like goal clarification and utilizing the six sources of influence. The episode is aimed at both conflict avoidant individuals and those supporting them, with practical advice on self-regulation and adjusting communication tactics to improve assertiveness.

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16813151 Tue, 18 Mar 2025 13:00:00 +1100 2536 Conflict Skills Podcast, conflict avoidant, workplace conflict, mediation, assertiveness, coaching tools, toxic effects, bottling up emotions, conflict resolution, workplace relationships, assertive communication, conflict management, grow coaching model, 1 71 full false How to Manage Emotions in Performance Management Conversations How to Manage Emotions in Performance Management Conversations In today's episode of the Conflict Skills Podcast with host Simon Goode, we dive into the crucial topic of managing emotions during performance management meetings. Simon, a seasoned professional mediator, addresses the challenges often faced in these meetings, especially when conflict escalates. He explores various de-escalation strategies tailored for performance management conversations by focusing on five key aspects: certainty, relatedness, autonomy, status, and fairness. Simon also discusses the importance of balancing assertiveness with empathy, offering step-by-step insights into how to maintain composure through both verbal and nonverbal communication. Whether you're aiming to foster collaboration or need to take a more direct approach, Simon's guidance in this episode provides valuable tools to help navigate performance-related discussions effectively. Tune in to learn how to keep these crucial conversations more productive and less contentious.


--------------------

EPISODE SUMMARY: 

  1. Understanding Performance Management Conflicts
    • Performance management processes as potentially adversarial.
    • Natural combativeness and defensive responses.
    • Approach to de-escalation in performance management settings.
    • Balancing assertiveness and empathy.
  2. De-escalation Skills and Their Application
    • Overview of five aspects: certainty, relatedness, autonomy, status, and fairness.
    • Individual context-based approach to either assertiveness or empathy.
    • Five options for responding to conflict: competing, compromising, accommodating, avoiding, collaborating.
  3. De-escalation Strategy: Certainty
    • Providing certainty through information about what to expect.
    • Discussing behavior, consequences, and facts.
    • Transparency and specificity in addressing issues.
  4. De-escalation Strategy: Relatedness
    • Demonstrating understanding and empathy.
    • Allowing questions and pausing to slow the pace.
    • Addressing emotions and processing time.
  5. De-escalation Strategy: Autonomy
    • Giving a sense of control over the meeting and issue.
    • Offering choices and soliciting input on problem-solving.
  6. De-escalation Strategy: Status
    • Making the person feel important.
    • Acknowledging contributions and separating issue from personal attributes.
  7. De-escalation Strategy: Fairness
    • Allowing responses and questions.
    • Implementing transparent processes and outlining change expectations.
  8. Nonverbal Aspects of De-escalation
    • Voice tone, volume, and pace adjustments.
    • Facial expression and body language considerations.
    • Maintaining a composed presence to influence meeting dynamics.



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In today's episode of the Conflict Skills Podcast with host Simon Goode, we dive into the crucial topic of managing emotions during performance management meetings. Simon, a seasoned professional mediator, addresses the challenges often faced in these meetings, especially when conflict escalates. He explores various de-escalation strategies tailored for performance management conversations by focusing on five key aspects: certainty, relatedness, autonomy, status, and fairness. Simon also discusses the importance of balancing assertiveness with empathy, offering step-by-step insights into how to maintain composure through both verbal and nonverbal communication. Whether you're aiming to foster collaboration or need to take a more direct approach, Simon's guidance in this episode provides valuable tools to help navigate performance-related discussions effectively. Tune in to learn how to keep these crucial conversations more productive and less contentious.


--------------------

EPISODE SUMMARY: 

  1. Understanding Performance Management Conflicts
    • Performance management processes as potentially adversarial.
    • Natural combativeness and defensive responses.
    • Approach to de-escalation in performance management settings.
    • Balancing assertiveness and empathy.
  2. De-escalation Skills and Their Application
    • Overview of five aspects: certainty, relatedness, autonomy, status, and fairness.
    • Individual context-based approach to either assertiveness or empathy.
    • Five options for responding to conflict: competing, compromising, accommodating, avoiding, collaborating.
  3. De-escalation Strategy: Certainty
    • Providing certainty through information about what to expect.
    • Discussing behavior, consequences, and facts.
    • Transparency and specificity in addressing issues.
  4. De-escalation Strategy: Relatedness
    • Demonstrating understanding and empathy.
    • Allowing questions and pausing to slow the pace.
    • Addressing emotions and processing time.
  5. De-escalation Strategy: Autonomy
    • Giving a sense of control over the meeting and issue.
    • Offering choices and soliciting input on problem-solving.
  6. De-escalation Strategy: Status
    • Making the person feel important.
    • Acknowledging contributions and separating issue from personal attributes.
  7. De-escalation Strategy: Fairness
    • Allowing responses and questions.
    • Implementing transparent processes and outlining change expectations.
  8. Nonverbal Aspects of De-escalation
    • Voice tone, volume, and pace adjustments.
    • Facial expression and body language considerations.
    • Maintaining a composed presence to influence meeting dynamics.



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16763515 Mon, 10 Mar 2025 17:00:00 +1100 1100 performance management, strong emotions, conflict resolution, workplace mediation, deescalation skills, assertive communication, empathetic communication, staff management, adversarial processes, defensive responses, conflict strategies, engagement, buy i 1 70 full false The 7 Hermetic Principles: Enhancing Relationship Dynamics Through Ancient Wisdom The 7 Hermetic Principles: Enhancing Relationship Dynamics Through Ancient Wisdom In this episode, host Simon Goode explores the seven Hermetic principles derived from the teachings of Hermes and how they can be applied to conflict resolution in relationships. He delves into each principle, such as mentalism, correspondence, and vibration, discussing their relevance and offering insights on how these ancient concepts can help individuals understand and influence their interpersonal dynamics. The episode encourages listeners to reflect on how their perceptions and behaviors shape relationships and offers perspectives on finding balance and growth within personal and professional conflict scenarios.


-------------

Show Notes: 

The Seven Hermetic Principles

  • Mentalism
    • Universe as a mental creation
    • Theories of the mind: materialism, dualism, idealism
    • Reality shaped by perception and thought
    • The concept's applications to relationships
  • Correspondence
    • "As above, so below" philosophy
    • External manifestations of internal states
    • Personal experiences with anxiety and depression
    • Practical implications in communication
  • Vibration
    • Everything is in constant motion
    • Dynamics of relationships changing over time
    • Avoid carrying past issues into present relationships
  • Polarity
    • Duality in everything: good and bad, helpful and not helpful
    • Challenges as opportunities for growth
    • Seeking balance in relationships and conflicts
  • Rhythm
    • Ebb and flow of relationships and life cycles
    • Recognizing and learning from relationship patterns
    • Strategies to manage relationship cycles
  • Cause and Effect
    • Actions and reactions in relationships
    • Empathy towards others’ behavior stemming from past experiences
    • Impact of personal actions on relationships
  • Gender
    • Masculine and feminine aspects in everything
    • Balancing creativity and responsiveness in conflicts
    • Application to leadership and decision-making


Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode, host Simon Goode explores the seven Hermetic principles derived from the teachings of Hermes and how they can be applied to conflict resolution in relationships. He delves into each principle, such as mentalism, correspondence, and vibration, discussing their relevance and offering insights on how these ancient concepts can help individuals understand and influence their interpersonal dynamics. The episode encourages listeners to reflect on how their perceptions and behaviors shape relationships and offers perspectives on finding balance and growth within personal and professional conflict scenarios.


-------------

Show Notes: 

The Seven Hermetic Principles

  • Mentalism
    • Universe as a mental creation
    • Theories of the mind: materialism, dualism, idealism
    • Reality shaped by perception and thought
    • The concept's applications to relationships
  • Correspondence
    • "As above, so below" philosophy
    • External manifestations of internal states
    • Personal experiences with anxiety and depression
    • Practical implications in communication
  • Vibration
    • Everything is in constant motion
    • Dynamics of relationships changing over time
    • Avoid carrying past issues into present relationships
  • Polarity
    • Duality in everything: good and bad, helpful and not helpful
    • Challenges as opportunities for growth
    • Seeking balance in relationships and conflicts
  • Rhythm
    • Ebb and flow of relationships and life cycles
    • Recognizing and learning from relationship patterns
    • Strategies to manage relationship cycles
  • Cause and Effect
    • Actions and reactions in relationships
    • Empathy towards others’ behavior stemming from past experiences
    • Impact of personal actions on relationships
  • Gender
    • Masculine and feminine aspects in everything
    • Balancing creativity and responsiveness in conflicts
    • Application to leadership and decision-making


Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16722795 Mon, 03 Mar 2025 19:00:00 +1100 1700 full false Five Strategies to Say No - Firmly and Respectfully Five Strategies to Say No - Firmly and Respectfully In this episode of the Conflict Skills Podcast, host and professional mediator, Simon Goode, delves into the art of saying 'no' with confidence and kindness. Reflecting on personal experiences, including morning challenges with his son and client demands at work, Simon explores five practical strategies to effectively communicate a refusal without escalating tension. Whether it's using tactical phrasing like "this isn't the time" or suggesting constructive alternatives, the episode provides listeners with actionable techniques to maintain harmony and assertiveness in both personal and professional settings. Additionally, Simon offers a bonus tip on managing persistent requests, ensuring you'll be equipped to handle even the most determined individuals with composure. This episode is an essential listen for anyone looking to master the delicate balance of saying no, a critical skill in managing everyday conflicts. Tune in to enhance your communication toolkit and navigate conflicts with greater ease.


Tomestamp overview

00:00 Role Modeling Calm Communication

06:10 Choosing Between Soft or Assertive 'No'

08:18 Streamlining Communication Processes Now

10:25 Conditional Approval for Request

15:57 List Management and Authority Dynamics

18:31 "Strategies for Resolving Persistence"

21:21 Breaking the Cycle of Repetitive Discussions



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host and professional mediator, Simon Goode, delves into the art of saying 'no' with confidence and kindness. Reflecting on personal experiences, including morning challenges with his son and client demands at work, Simon explores five practical strategies to effectively communicate a refusal without escalating tension. Whether it's using tactical phrasing like "this isn't the time" or suggesting constructive alternatives, the episode provides listeners with actionable techniques to maintain harmony and assertiveness in both personal and professional settings. Additionally, Simon offers a bonus tip on managing persistent requests, ensuring you'll be equipped to handle even the most determined individuals with composure. This episode is an essential listen for anyone looking to master the delicate balance of saying no, a critical skill in managing everyday conflicts. Tune in to enhance your communication toolkit and navigate conflicts with greater ease.


Tomestamp overview

00:00 Role Modeling Calm Communication

06:10 Choosing Between Soft or Assertive 'No'

08:18 Streamlining Communication Processes Now

10:25 Conditional Approval for Request

15:57 List Management and Authority Dynamics

18:31 "Strategies for Resolving Persistence"

21:21 Breaking the Cycle of Repetitive Discussions



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16680184 Mon, 24 Feb 2025 13:00:00 +1100 1370 Conflict resolution, podcast, professional mediator, workplace conflict, conflict outside of work, free resources, tools for dealing with conflict, saying no, requests, personal conflict, role model communication, difficult conversations, setting boundari 1 68 full false Understanding Cumulative Stress: How It Fuels Workplace Conflict Understanding Cumulative Stress: How It Fuels Workplace Conflict In this episode of the Conflict Skills Podcast, host Simon Goode discusses the cumulative effects of stress on workplace conflict and the interconnection between work and personal life stressors. He highlights how stress can negatively impact our capacity to handle conflict and offers strategies for managing stress, including during and after conflicts, as well as over the long term. Goode also invites listeners to share their experiences and stay updated on his upcoming online course focused on managing workplace conflict.


-------------------------------------------

TIMESTAMP OVERVIEW:

00:00 Rethinking Work-Life Balance

03:45 Work Stress Affects Personal Life

07:39 Navigating Work-Life Stress Management

11:29 Shifting from Black-and-White Thinking

15:28 "Stress Response: Fight or Flight"

19:39 Stress Management: Breathing and Mindfulness

23:49 Managing Stress Through Life Tweaks

26:21 Announcement: Self-Paced Online Course



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode discusses the cumulative effects of stress on workplace conflict and the interconnection between work and personal life stressors. He highlights how stress can negatively impact our capacity to handle conflict and offers strategies for managing stress, including during and after conflicts, as well as over the long term. Goode also invites listeners to share their experiences and stay updated on his upcoming online course focused on managing workplace conflict.


-------------------------------------------

TIMESTAMP OVERVIEW:

00:00 Rethinking Work-Life Balance

03:45 Work Stress Affects Personal Life

07:39 Navigating Work-Life Stress Management

11:29 Shifting from Black-and-White Thinking

15:28 "Stress Response: Fight or Flight"

19:39 Stress Management: Breathing and Mindfulness

23:49 Managing Stress Through Life Tweaks

26:21 Announcement: Self-Paced Online Course



Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16634413 Mon, 17 Feb 2025 12:00:00 +1100 1630 conflict skills, podcast, professional mediator, workplace conflict, stress management, cumulative effects of stress, work life balance, compartmentalizing, self control, negative spiral, stress strategies, emotional support, mindfulness, piston breathing 1 67 full false Strategies for Managing Cognitive Dissonance in the Workplace Strategies for Managing Cognitive Dissonance in the Workplace Discover how to handle workplace biases effectively with actionable strategies to strengthen your conflict resolution skills. In this episode of the Conflict Skills Podcast, Simon Goode explores cognitive dissonance, its impact on decision-making, and biases such as confirmation bias, selective exposure, and the ostrich effect. Learn practical techniques for effective communication, fostering collaboration, and offering constructive criticism while navigating conflicts with colleagues or supervisors.

Whether you're dealing with tough workplace debates, refining your mediation approach, or improving your effective listening skills, this episode is packed with insights designed to enhance your professional relationships. Watch until the end to master debate tactics and uncover tools that help you set boundaries and address biases constructively. Perfect for anyone looking to grow in workplace mediation or improve interactions in professional and personal settings. Subscribe now for more conflict resolution tips and resources!

#nonviolentcommunication #affinitybias #professionaldevelopment #implicitbiasatwork #howtostopbiasatwork

CHAPTERS:
00:00 - Introduction to Cognitive Dissonance
00:22 - Understanding Cognitive Dissonance
04:17 - Exploring Confirmation Bias
11:10 - The Concept of Selective Exposure
15:14 - The Ostrich Effect Explained
19:08 - Understanding the Backfire Effect
21:40 - Strategies to Manage the Backfire Effect
26:16 - Conclusion and Wrap-Up



Papers:

Festinger, L. (1957). “A Theory of Cognitive Dissonance.” Stanford University Press.

Nickerson, R. S. (1998). “Confirmation Bias: A Ubiquitous Phenomenon in Many Guises.” Review of General Psychology.

Nyhan, B., & Reifler, J. (2010). “When Corrections Fail: The Persistence of Political Misperceptions.” Political Behavior. Link 

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Discover how to handle workplace biases effectively with actionable strategies to strengthen your conflict resolution skills. In this episode of the Conflict Skills Podcast, Simon Goode explores cognitive dissonance, its impact on decision-making, and biases such as confirmation bias, selective exposure, and the ostrich effect. Learn practical techniques for effective communication, fostering collaboration, and offering constructive criticism while navigating conflicts with colleagues or supervisors.

Whether you're dealing with tough workplace debates, refining your mediation approach, or improving your effective listening skills, this episode is packed with insights designed to enhance your professional relationships. Watch until the end to master debate tactics and uncover tools that help you set boundaries and address biases constructively. Perfect for anyone looking to grow in workplace mediation or improve interactions in professional and personal settings. Subscribe now for more conflict resolution tips and resources!

#nonviolentcommunication #affinitybias #professionaldevelopment #implicitbiasatwork #howtostopbiasatwork

CHAPTERS:
00:00 - Introduction to Cognitive Dissonance
00:22 - Understanding Cognitive Dissonance
04:17 - Exploring Confirmation Bias
11:10 - The Concept of Selective Exposure
15:14 - The Ostrich Effect Explained
19:08 - Understanding the Backfire Effect
21:40 - Strategies to Manage the Backfire Effect
26:16 - Conclusion and Wrap-Up



Papers:

Festinger, L. (1957). “A Theory of Cognitive Dissonance.” Stanford University Press.

Nickerson, R. S. (1998). “Confirmation Bias: A Ubiquitous Phenomenon in Many Guises.” Review of General Psychology.

Nyhan, B., & Reifler, J. (2010). “When Corrections Fail: The Persistence of Political Misperceptions.” Political Behavior. Link 

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Support the show

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website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16524423 Mon, 03 Feb 2025 03:00:00 +1100 1645 Conflict resolution, workplace mediation, cognitive dissonance, confirmation bias, selective exposure, ostrich effect, backfire effect, biases in thinking, conflict management, workplace conflict, mediation techniques, collaborative problem solving, workp 1 66 full false 5 Debate Tactics To Avoid With Friends 5 Debate Tactics To Avoid With Friends In this episode of the Conflict Skills Podcast, host Simon Goode discusses five online debate tactics that are ineffective when used with friends and family, and offers alternatives for better communication. He emphasises the importance of avoiding aggressive behaviors like interrupting, applying pressure, and using sarcasm, suggesting instead to listen respectfully, reduce pressure, and acknowledge differing viewpoints. The episode aims to help listeners improve their conflict resolution skills in personal relationships by reflecting on Simon's own past mistakes and learning from them.

--------------------

Online Debate Tactics That Don’t Work (With Friends & Family)

  1. Interrupting and Controlling the Conversation
    • How it manifests in conversations (e.g., talking over, steering the conversation)
    • Results and outcomes of using this tactic
    • Personal anecdote about Simon’s usage of this tactic
  2. Applying Pressure
    • Different ways pressure is applied (e.g., fixed choice questions, not letting thoughts form)
    • Outcomes and the other person’s typical reactions
    • Examples that illustrate pressure application
    • Simon’s discussion on workplace application vs. personal contexts
  3. Humor and Ridicule
    • Use of sarcasm and humor in debates
    • Examples of sarcastic ridicule
    • Psychological impact on social survival and tribe dynamics
    • Risks associated with this tactic in emotionally charged conversations
  4. Straw Manning
    • Definition and explanation of the straw man argument
    • Examples of straw manning
    • How it causes disengagement
    • Simon’s personal history with this tactic
  5. Walking Away
    • Situations where walking away might be seen as losing or ending the debate
    • Impact of unfinished business with friends
    • Importance of long-term relationship dynamics

Effective Strategies for Managing Debates and Disagreements

  1. Allowing Space and Letting Them Speak
    • Apologizing for interruptions
    • Focusing on active listening
    • Methods to signal attention and readiness to listen
  2. Reducing Pressure
    • Giving control over the timing and location of the conversation
    • Allowing autonomy and choice
    • Examples of reducing perceived pressure
  3. Respect and Deference
    • Being overly deferential and respectful in both language and behavior
    • Treating the other person’s perspective with seriousness and importance
    • Situational examples of applying respect and deference
  4. Steel Manning
    • Definition of steel manning
    • Techniques to present the other person’s argument in the best possible light
    • Benefits of acknowledging the internal logic of others’ perspectives
  5. Leaving Room for Continued Dialogue
    • Confirming the opportunity for future discussions
    • Suggestions for ending conversations on good terms
    • Validating different views without pressure to resolve immediately




Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode discusses five online debate tactics that are ineffective when used with friends and family, and offers alternatives for better communication. He emphasises the importance of avoiding aggressive behaviors like interrupting, applying pressure, and using sarcasm, suggesting instead to listen respectfully, reduce pressure, and acknowledge differing viewpoints. The episode aims to help listeners improve their conflict resolution skills in personal relationships by reflecting on Simon's own past mistakes and learning from them.

--------------------

Online Debate Tactics That Don’t Work (With Friends & Family)

  1. Interrupting and Controlling the Conversation
    • How it manifests in conversations (e.g., talking over, steering the conversation)
    • Results and outcomes of using this tactic
    • Personal anecdote about Simon’s usage of this tactic
  2. Applying Pressure
    • Different ways pressure is applied (e.g., fixed choice questions, not letting thoughts form)
    • Outcomes and the other person’s typical reactions
    • Examples that illustrate pressure application
    • Simon’s discussion on workplace application vs. personal contexts
  3. Humor and Ridicule
    • Use of sarcasm and humor in debates
    • Examples of sarcastic ridicule
    • Psychological impact on social survival and tribe dynamics
    • Risks associated with this tactic in emotionally charged conversations
  4. Straw Manning
    • Definition and explanation of the straw man argument
    • Examples of straw manning
    • How it causes disengagement
    • Simon’s personal history with this tactic
  5. Walking Away
    • Situations where walking away might be seen as losing or ending the debate
    • Impact of unfinished business with friends
    • Importance of long-term relationship dynamics

Effective Strategies for Managing Debates and Disagreements

  1. Allowing Space and Letting Them Speak
    • Apologizing for interruptions
    • Focusing on active listening
    • Methods to signal attention and readiness to listen
  2. Reducing Pressure
    • Giving control over the timing and location of the conversation
    • Allowing autonomy and choice
    • Examples of reducing perceived pressure
  3. Respect and Deference
    • Being overly deferential and respectful in both language and behavior
    • Treating the other person’s perspective with seriousness and importance
    • Situational examples of applying respect and deference
  4. Steel Manning
    • Definition of steel manning
    • Techniques to present the other person’s argument in the best possible light
    • Benefits of acknowledging the internal logic of others’ perspectives
  5. Leaving Room for Continued Dialogue
    • Confirming the opportunity for future discussions
    • Suggestions for ending conversations on good terms
    • Validating different views without pressure to resolve immediately




Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16508737 Mon, 27 Jan 2025 16:00:00 +1100 1714 Conflict Skills Podcast, professional mediator, workplace conflict, online debate tactics, emotional reactivity, social media, climate change debate, immigration debate, COVID decisions debate, free speech debate, interrupting in conversations, sarcasm in 1 66 full false Workplace Conflict Analysis: Tools for Leaders and Professionals Workplace Conflict Analysis: Tools for Leaders and Professionals In this episode of the Conflict Skills Podcast, Simon Goode discusses his approach to analyzing workplace conflict, emphasizing the importance of understanding the self and the interplay of thoughts, feelings, perceptions, behaviors, and the body. He explains the framework he uses for conflict resolution, which includes self-regulation, de-escalation, understanding structural elements, and addressing data, value, and interest conflicts. Simon also highlights the importance of empathetic questioning and assertiveness while providing various strategies for managing and resolving conflicts effectively.

Approach to Analyzing Workplace Conflict

  • Typical approach as a workplace mediator
  • Application for leadership roles
  • Use in scenarios with limited information (one side of the story)
  • Coaching others on conflict awareness
  • Framework vs. personal subjective experiences

Listener Feedback Request

  • Different formats for podcast content (framework/theory, personal perspective, case studies)
  • Feedback methods (email, positive reviews)

Self-Analysis and Conflict

  • 5 aspects of the self derived from Buddhism:
    • Thoughts (cognition and the narrative we tell ourselves)
    • Feelings (emotions and subjective physical responses)
    • Perception (sensory information and attention)
    • Behavior (actions and volition)
    • Body (physical state and presence)
  • Interconnectedness of these aspects during conflict
  • Short-term self-regulation strategies for each aspect

Relationship Conflict Layer

  • Interaction between self and the other person
  • Steps for de-escalation using the 5 aspects of others

Structural Conflict

  • Decision-making and communication dynamics
  • Adjustments to communication modes and frequency
  • Who is involved in communication
  • Levels of formality
  • Follow-up processes and information sharing

Drivers of Conflict

  • Three main aspects that drive conflict:
    • Data Conflict (misunderstandings and differences in information)
    • Value Conflict (clash of principles, beliefs, and priorities)
    • Interest Conflict (differing desires and goals)

Setting Goals in Conflict Resolution

  • Defining effective working relationships
  • Minimum viable working relationship

Steps to Develop Conflict Resolution Plan

  1. Self-Regulation
    • Keeping oneself calm using the 5 aspects of self.
  2. De-escalation
    • Strategies to calm down the other person.
  3. Raising the Issue
    • Language and approach to initiate conflict discussion.
  4. Empathy
    • Questions and techniques to understand the other perspective.
  5. Assertiveness
    • Defining boundaries and knowing the bottom line.
  6. Next Steps
    • Deciding on a specific conflict resolution strategy (negotiation, collaboration, etc.)

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, Simon Goode discusses his approach to analyzing workplace conflict, emphasizing the importance of understanding the self and the interplay of thoughts, feelings, perceptions, behaviors, and the body. He explains the framework he uses for conflict resolution, which includes self-regulation, de-escalation, understanding structural elements, and addressing data, value, and interest conflicts. Simon also highlights the importance of empathetic questioning and assertiveness while providing various strategies for managing and resolving conflicts effectively.

Approach to Analyzing Workplace Conflict

  • Typical approach as a workplace mediator
  • Application for leadership roles
  • Use in scenarios with limited information (one side of the story)
  • Coaching others on conflict awareness
  • Framework vs. personal subjective experiences

Listener Feedback Request

  • Different formats for podcast content (framework/theory, personal perspective, case studies)
  • Feedback methods (email, positive reviews)

Self-Analysis and Conflict

  • 5 aspects of the self derived from Buddhism:
    • Thoughts (cognition and the narrative we tell ourselves)
    • Feelings (emotions and subjective physical responses)
    • Perception (sensory information and attention)
    • Behavior (actions and volition)
    • Body (physical state and presence)
  • Interconnectedness of these aspects during conflict
  • Short-term self-regulation strategies for each aspect

Relationship Conflict Layer

  • Interaction between self and the other person
  • Steps for de-escalation using the 5 aspects of others

Structural Conflict

  • Decision-making and communication dynamics
  • Adjustments to communication modes and frequency
  • Who is involved in communication
  • Levels of formality
  • Follow-up processes and information sharing

Drivers of Conflict

  • Three main aspects that drive conflict:
    • Data Conflict (misunderstandings and differences in information)
    • Value Conflict (clash of principles, beliefs, and priorities)
    • Interest Conflict (differing desires and goals)

Setting Goals in Conflict Resolution

  • Defining effective working relationships
  • Minimum viable working relationship

Steps to Develop Conflict Resolution Plan

  1. Self-Regulation
    • Keeping oneself calm using the 5 aspects of self.
  2. De-escalation
    • Strategies to calm down the other person.
  3. Raising the Issue
    • Language and approach to initiate conflict discussion.
  4. Empathy
    • Questions and techniques to understand the other perspective.
  5. Assertiveness
    • Defining boundaries and knowing the bottom line.
  6. Next Steps
    • Deciding on a specific conflict resolution strategy (negotiation, collaboration, etc.)

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16466780 Mon, 20 Jan 2025 14:00:00 +1100 2051 workplace conflict, conflict resolution, professional mediator, Conflict Skills Podcast, leadership roles, coaching staff, mediation approach, workplace mediator, conflict analysis, conflict resolution training, workplace de-escalation, emotional regulati 1 65 full false How To Handle Speeding Neighbours In Residential Area How To Handle Speeding Neighbours In Residential Area In this episode of the Conflict Skills Podcast, host Simon Goode delves into a neighborhood dispute between Kevin and Jim over speeding in a residential area. Through a case study, Simon explores the underlying causes of the conflict, offers mediation tips, and stresses the importance of fostering a collaborative, future-focused dialogue. Listeners are encouraged to subscribe, leave reviews, and suggest future topics via simongoode.com or email podcast@simongoode.com.

---------

Simon Goode is a professional mediator and host of the Conflict Skills Podcast, dedicated to providing free resources and tools for effectively handling conflict. With a focus on both workplace disputes and personal disagreements, Simon leverages his expertise to offer practical advice and real-life case studies. Passionate about conflict resolution, he even draws inspiration from his own neighborhood for content, ensuring that his advice is grounded and relatable. If you're looking for strategies to manage conflict, Simon's podcast is an invaluable resource.

-----------
Timestamps:

00:00 Neighbors in conflict over speeding driver issue.

05:51 Conflict isn't about data accuracy; it's subjective.

08:57 Values conflict primarily concerns safety and understanding.

10:28 Balancing safety and responsibility through cooperative solutions.

14:52 Autonomy leads to control; confrontation causes tension.

16:35 Perceptions differ from projected communication strategies.

22:26 Planning conversation responses for different outcomes.

25:30 Kevin apologizes but provokes Jim with actions.

26:50 Neighbors' feud creates tension, unease, and awkwardness.

30:15 Share podcast with someone facing neighbor conflict.




Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode delves into a neighborhood dispute between Kevin and Jim over speeding in a residential area. Through a case study, Simon explores the underlying causes of the conflict, offers mediation tips, and stresses the importance of fostering a collaborative, future-focused dialogue. Listeners are encouraged to subscribe, leave reviews, and suggest future topics via simongoode.com or email podcast@simongoode.com.

---------

Simon Goode is a professional mediator and host of the Conflict Skills Podcast, dedicated to providing free resources and tools for effectively handling conflict. With a focus on both workplace disputes and personal disagreements, Simon leverages his expertise to offer practical advice and real-life case studies. Passionate about conflict resolution, he even draws inspiration from his own neighborhood for content, ensuring that his advice is grounded and relatable. If you're looking for strategies to manage conflict, Simon's podcast is an invaluable resource.

-----------
Timestamps:

00:00 Neighbors in conflict over speeding driver issue.

05:51 Conflict isn't about data accuracy; it's subjective.

08:57 Values conflict primarily concerns safety and understanding.

10:28 Balancing safety and responsibility through cooperative solutions.

14:52 Autonomy leads to control; confrontation causes tension.

16:35 Perceptions differ from projected communication strategies.

22:26 Planning conversation responses for different outcomes.

25:30 Kevin apologizes but provokes Jim with actions.

26:50 Neighbors' feud creates tension, unease, and awkwardness.

30:15 Share podcast with someone facing neighbor conflict.




Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16394682 Tue, 07 Jan 2025 17:00:00 +1100 1843 Conflict Skills Podcast, Simon Goode, professional mediator, neighborhood dispute, case study, managing conflicts, Kevin and Jim, residential area speeding, children's safety, confrontation, defensive response, mediation tips, conflict resolution, alterna 1 64 full false ADHD & Workplace Conflict: Practical Management Strategies ADHD & Workplace Conflict: Practical Management Strategies In this episode of the Conflict Skills Podcast, host Simon Goode delves into managing ADHD in the workplace. The discussion is structured around understanding ADHD symptoms, identifying triggers, and implementing effective strategies for managers and team leaders. Simon highlights the need for a balanced approach in providing support and maintaining workplace standards, while also offering practical advice for leveraging the strengths of employees with ADHD.


-----------------------------
Managing ADHD in the Workplace: Strategies for Smoother Team Dynamics

Exploring Episode 63 of Conflict Skills Podcast with Simon Goode

Conflict Skills Podcast is your go-to resource for tackling workplace conflicts with finesse. Hosted by Simon Goode, this podcast specializes in various conflict scenarios, offering insights and actionable strategies. In episode 63, Simon dives into a particularly nuanced subject: ADHD in the workplace. This blog post builds upon Simon’s discussion and aims to provide further clarity on managing ADHD to foster a harmonious and productive work environment.

Understanding ADHD Symptoms in the Workplace

Simon starts the episode by highlighting the primary symptoms of ADHD that can affect workplace dynamics. These symptoms include:

  1. Inattention:
  2. People with ADHD may have difficulty staying focused on a single task, making it challenging to complete assignments on time.
  3. Impulsivity:
  4. This can manifest as hasty decision-making or interrupting colleagues, leading to friction.
  5. Hyperactivity:
  6. While less common in adults, this can still result in restlessness and difficulty staying seated or quiet during long meetings.
  7. Emotional Dysregulation:
  8. Individuals may experience strong emotional reactions that can escalate conflicts.
  9. Executive Function Challenges:
  10. Problems with planning, time management, and organizational skills are common, potentially leading to misunderstandings and missed deadlines.

Understanding these symptoms is the first step in addressing the challenges they present.

Triggers That Exacerbate ADHD Symptoms

Simon underscores several triggers that can amplify ADHD symptoms, making workplace conflicts more likely. These include:

  • Stressful Deadlines:
  • Tight schedules can worsen ADHD symptoms, such as impulsivity and emotional dysregulation.
  • Unstructured Environments:
  • A lack of clear guidelines and expectations can make it difficult for individuals with ADHD to manage their responsibilities effectively.
  • Sensory Overload:
  • A noisy or cluttered workspace can be particularly distracting, exacerbating issues with inattention.

Recognizing these triggers enables managers and team leaders to create environments that minimize stress and distractions.

Effective Managerial Strategies

Balancing flexibility and consistency is crucial when managing employees with ADHD. Simon offers several strategies to help managers maintain this balance:

  1. Recognize Patterns:
  2. Understand the unique ways ADHD symptoms manifest in each employee. Tailor support strategies to individual needs.
  3. Prepare for Interruptions:
  4. Implement procedures that anticipate and manage disruptions, such as shorter, more frequent meetings to accommodate attention spans.
  5. De-escalate Conflicts:
  6. Develop tactics for calming tense situations, such as taking breaks during heated debates.
  7. Leverage Strengths:
  8. Identify and utilize the unique skills and perspectives that individuals with ADHD can bring to the team.

These strategies can help create a supportive yet structured work environment, benefiting both employees with ADHD and the broader team.

Self-Management and Structured Environm

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In this episode of the Conflict Skills Podcast, host Simon Goode delves into managing ADHD in the workplace. The discussion is structured around understanding ADHD symptoms, identifying triggers, and implementing effective strategies for managers and team leaders. Simon highlights the need for a balanced approach in providing support and maintaining workplace standards, while also offering practical advice for leveraging the strengths of employees with ADHD.


-----------------------------
Managing ADHD in the Workplace: Strategies for Smoother Team Dynamics

Exploring Episode 63 of Conflict Skills Podcast with Simon Goode

Conflict Skills Podcast is your go-to resource for tackling workplace conflicts with finesse. Hosted by Simon Goode, this podcast specializes in various conflict scenarios, offering insights and actionable strategies. In episode 63, Simon dives into a particularly nuanced subject: ADHD in the workplace. This blog post builds upon Simon’s discussion and aims to provide further clarity on managing ADHD to foster a harmonious and productive work environment.

Understanding ADHD Symptoms in the Workplace

Simon starts the episode by highlighting the primary symptoms of ADHD that can affect workplace dynamics. These symptoms include:

  1. Inattention:
  2. People with ADHD may have difficulty staying focused on a single task, making it challenging to complete assignments on time.
  3. Impulsivity:
  4. This can manifest as hasty decision-making or interrupting colleagues, leading to friction.
  5. Hyperactivity:
  6. While less common in adults, this can still result in restlessness and difficulty staying seated or quiet during long meetings.
  7. Emotional Dysregulation:
  8. Individuals may experience strong emotional reactions that can escalate conflicts.
  9. Executive Function Challenges:
  10. Problems with planning, time management, and organizational skills are common, potentially leading to misunderstandings and missed deadlines.

Understanding these symptoms is the first step in addressing the challenges they present.

Triggers That Exacerbate ADHD Symptoms

Simon underscores several triggers that can amplify ADHD symptoms, making workplace conflicts more likely. These include:

  • Stressful Deadlines:
  • Tight schedules can worsen ADHD symptoms, such as impulsivity and emotional dysregulation.
  • Unstructured Environments:
  • A lack of clear guidelines and expectations can make it difficult for individuals with ADHD to manage their responsibilities effectively.
  • Sensory Overload:
  • A noisy or cluttered workspace can be particularly distracting, exacerbating issues with inattention.

Recognizing these triggers enables managers and team leaders to create environments that minimize stress and distractions.

Effective Managerial Strategies

Balancing flexibility and consistency is crucial when managing employees with ADHD. Simon offers several strategies to help managers maintain this balance:

  1. Recognize Patterns:
  2. Understand the unique ways ADHD symptoms manifest in each employee. Tailor support strategies to individual needs.
  3. Prepare for Interruptions:
  4. Implement procedures that anticipate and manage disruptions, such as shorter, more frequent meetings to accommodate attention spans.
  5. De-escalate Conflicts:
  6. Develop tactics for calming tense situations, such as taking breaks during heated debates.
  7. Leverage Strengths:
  8. Identify and utilize the unique skills and perspectives that individuals with ADHD can bring to the team.

These strategies can help create a supportive yet structured work environment, benefiting both employees with ADHD and the broader team.

Self-Management and Structured Environm

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16225682 Thu, 05 Dec 2024 17:00:00 +1100 4841 Conflict Skills Podcast, Simon Goode, ADHD, workplace conflict, workplace mediation, team conflict, conflict ADHD, managing ADHD, ADHD at work, handling conflict, ADHD in the workplace, personal experiences with ADHD, difficulty focusing, easily distracte 1 63 full false Moving On After Workplace Conflict: Steps To Deal With Unresolved Feelings Moving On After Workplace Conflict: Steps To Deal With Unresolved Feelings In Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.


-----------------------
SHOW NOTES:

Introduction

  • Overview of the Conflict Skills Podcast
    • Host: Simon Goode
    • Focus: Resources for handling conflicts in various contexts
  • Episode Inspiration
    • Listener's review about unresolved workplace issues

Dealing with Unresolved Conflicts

Situations of Unequal Resolution

  • One person feels resolved, the other remains upset
  • Vice versa: The importance of aligning both parties

Apologies and Moving Conversations Forward

Five Types of Apologies

  • Introduction to various forms of apologies
  • Structured apologies as a tool for resolution

Robert Greene’s "Ascending the Mountain" Concept

  • Overview from "The Daily Laws"
  • Broader perspective over time
    • Seeing situations more clearly

Personal Elements in Moving On

Five Key Personal Elements

  • Cognition
  • : How we think about the conflict
  • Emotion
  • : Our feelings about the conflict
  • Perception
  • : How we interpret the conflict
  • Action
  • : Steps we take toward resolution
  • Physical Body
  • : Physical responses and stresses

Moving On vs. Moving Forward

  • Discomfort with the term "moving on" in contexts of grief
  • Suggestion of "moving forward" as a more supportive term

The Importance of Trust in Moving On

Four Pillars of Trust

  • Competence
  • : Trust in skills and abilities
  • Integrity
  • : Trust in honesty and morals
  • Benevolence
  • : Trust in goodwill and kindness
  • Predictability
  • : Trust in consistent behavior

Acknowledgments and Structured Apologies

  • Role of acknowledgments in the conflict resolution process
  • Five types of apologies
    • Importance and implementation

Managing Personal Feelings

  • Strategies for struggling with moving on
    • Altering perceptions
    • Managing emotions through mindfulness

Conclusion

  • Encouragement to reflect on personal approaches to moving on
    • Insights into expectations and assumptions
  • Invitation for listener feedback and future topic suggestions
    • Highlighting the importance of reviews for podcast visibility


--------------------------
TIMESTAMPS:

00:00 Guidance on moving forward, apologies, trust-building.

05:14 Viewing change from a holistic self-perspective.

09:07 Accept differences, maintain boundaries, foster working relationships.

12:54 Rebuilding trust: Clear expectations and predictability.

17:25 Prepare for impact, then rebuild trust collaboratively.

21:18 Making up for mistakes with gestures.

23:34 Seeking reconciliation, offering support, moving forward.

27:32 Consider contexts, don't take actions personally.

31:01 Manage emotions deliberately using imaginative perspective exercises.

32:12 Negative reaction signals need for self-reflection.

37:40 Identify risks, set boundaries, plan proactively.

41:10 Misinterpreting intentions breeds defensiveness, escalating conflict.

44:25

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> In Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.


-----------------------
SHOW NOTES:

Introduction

  • Overview of the Conflict Skills Podcast
    • Host: Simon Goode
    • Focus: Resources for handling conflicts in various contexts
  • Episode Inspiration
    • Listener's review about unresolved workplace issues

Dealing with Unresolved Conflicts

Situations of Unequal Resolution

  • One person feels resolved, the other remains upset
  • Vice versa: The importance of aligning both parties

Apologies and Moving Conversations Forward

Five Types of Apologies

  • Introduction to various forms of apologies
  • Structured apologies as a tool for resolution

Robert Greene’s "Ascending the Mountain" Concept

  • Overview from "The Daily Laws"
  • Broader perspective over time
    • Seeing situations more clearly

Personal Elements in Moving On

Five Key Personal Elements

  • Cognition
  • : How we think about the conflict
  • Emotion
  • : Our feelings about the conflict
  • Perception
  • : How we interpret the conflict
  • Action
  • : Steps we take toward resolution
  • Physical Body
  • : Physical responses and stresses

Moving On vs. Moving Forward

  • Discomfort with the term "moving on" in contexts of grief
  • Suggestion of "moving forward" as a more supportive term

The Importance of Trust in Moving On

Four Pillars of Trust

  • Competence
  • : Trust in skills and abilities
  • Integrity
  • : Trust in honesty and morals
  • Benevolence
  • : Trust in goodwill and kindness
  • Predictability
  • : Trust in consistent behavior

Acknowledgments and Structured Apologies

  • Role of acknowledgments in the conflict resolution process
  • Five types of apologies
    • Importance and implementation

Managing Personal Feelings

  • Strategies for struggling with moving on
    • Altering perceptions
    • Managing emotions through mindfulness

Conclusion

  • Encouragement to reflect on personal approaches to moving on
    • Insights into expectations and assumptions
  • Invitation for listener feedback and future topic suggestions
    • Highlighting the importance of reviews for podcast visibility


--------------------------
TIMESTAMPS:

00:00 Guidance on moving forward, apologies, trust-building.

05:14 Viewing change from a holistic self-perspective.

09:07 Accept differences, maintain boundaries, foster working relationships.

12:54 Rebuilding trust: Clear expectations and predictability.

17:25 Prepare for impact, then rebuild trust collaboratively.

21:18 Making up for mistakes with gestures.

23:34 Seeking reconciliation, offering support, moving forward.

27:32 Consider contexts, don't take actions personally.

31:01 Manage emotions deliberately using imaginative perspective exercises.

32:12 Negative reaction signals need for self-reflection.

37:40 Identify risks, set boundaries, plan proactively.

41:10 Misinterpreting intentions breeds defensiveness, escalating conflict.

44:25

Click here to send me a quick message via FanMail

Support the show

Thank you so much for listening! I'd love to know what you think and connect. 

website: simongoode.com 
email: podcast@simongoode.com



]]> Simon Goode Buzzsprout-16103106 Thu, 14 Nov 2024 12:00:00 +1100 2767 Conflict skills, Simon Goode, handling conflict, workplace conflict, personal relationships, moving on, unresolved issues, workplace issues, types of apologies, moving conversations forward, understanding moving on, Robert Greene, The Daily Laws, ascendin 1 62 full false Six Steps to Effectively Analyze and Resolve Workplace Conflicts Six Steps to Effectively Analyze and Resolve Workplace Conflicts In today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may encounter. Additionally, we'll shed light on the Insight Discovery model for grasping personality differences and break down various conflict modes like competing, collaborating, and accommodating.

This episode is packed with insights on how to calm your physical stress responses through effective breathing techniques, and why strategic thought always trumps knee-jerk reactions. Whether you're a manager, team member, or just someone eager to improve your conflict resolution skills, this episode has something valuable for you. Let's embark on this journey together and transform our approach to workplace conflicts. And as always, I encourage you to reach out with your feedback at podcast@simongood.com. Stay tuned!

Click here to send me a quick message via FanMail

Support the show

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]]> In today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may encounter. Additionally, we'll shed light on the Insight Discovery model for grasping personality differences and break down various conflict modes like competing, collaborating, and accommodating.

This episode is packed with insights on how to calm your physical stress responses through effective breathing techniques, and why strategic thought always trumps knee-jerk reactions. Whether you're a manager, team member, or just someone eager to improve your conflict resolution skills, this episode has something valuable for you. Let's embark on this journey together and transform our approach to workplace conflicts. And as always, I encourage you to reach out with your feedback at podcast@simongood.com. Stay tuned!

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]]> Simon Goode Buzzsprout-16056883 Wed, 06 Nov 2024 16:00:00 +1100 2850 Conflict Skills Podcast, Simon Goode, conflict resolution, workplace conflict, strategic analysis, step-by-step toolkit, self-awareness, self-regulation, conflict situations, goals, circle of control, circle of influence, five types of conflict, data conf 1 61 full false Navigating Workplace Conflict: Case Study Analysis & Mediation Strategies Navigating Workplace Conflict: Case Study Analysis & Mediation Strategies In Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative problem-solving. Listeners are encouraged to apply these insights to foster healthier and more productive workplace environments.

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]]> In Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative problem-solving. Listeners are encouraged to apply these insights to foster healthier and more productive workplace environments.

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]]> Simon Goode Buzzsprout-16016337 Wed, 30 Oct 2024 14:00:00 +1100 2273 workplace conflict, conflict resolution, mediation, workplace mediation, conflict management, professional mediator, podcast, workplace relationships, personal relationships, open-plan office, team dynamics, office music policy, music in office, designate 1 60 full false Facilitating a HR Mediation With Staff: Essential Answers to Common Questions Facilitating a HR Mediation With Staff: Essential Answers to Common Questions Welcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace.

We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances to determining the suitability based on safety, willingness, and capacity. Whether you’re dealing with minor disputes or major conflicts, we’ll cover the varying levels of formality—be it a simple meeting, a facilitated conversation, or full-scale mediation.

I'll walk you through the essential role of a mediator, how to establish clear ground rules, and strategies for managing high emotions using de-escalation techniques. We’ll also discuss how managers can promote mediation, handle refusals, and what steps to take if mediation doesn’t resolve the issue.

Remember, not all conflicts are best suited for mediation, especially in cases involving clear breaches of conduct or when parties are unwilling or incapable of participating. Stay tuned for some insightful tips and practical advice to enhance your conflict resolution toolkit. Plus, don’t miss our upcoming episode where we'll delve into real-world case studies!

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]]> Welcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace.

We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances to determining the suitability based on safety, willingness, and capacity. Whether you’re dealing with minor disputes or major conflicts, we’ll cover the varying levels of formality—be it a simple meeting, a facilitated conversation, or full-scale mediation.

I'll walk you through the essential role of a mediator, how to establish clear ground rules, and strategies for managing high emotions using de-escalation techniques. We’ll also discuss how managers can promote mediation, handle refusals, and what steps to take if mediation doesn’t resolve the issue.

Remember, not all conflicts are best suited for mediation, especially in cases involving clear breaches of conduct or when parties are unwilling or incapable of participating. Stay tuned for some insightful tips and practical advice to enhance your conflict resolution toolkit. Plus, don’t miss our upcoming episode where we'll delve into real-world case studies!

Let's get started!

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]]> Simon Goode Buzzsprout-15967168 Tue, 22 Oct 2024 14:00:00 +1100 3266 workplace mediation, Simon Goode, Conflict Skills Podcast, conflict resolution, free resources, power imbalances, mediation suitability, safety in mediation, willingness for mediation, capacity for mediation, formality levels, meeting, facilitated convers 1 59 full false How To Run A Mediation Between Manager & Staff Member How To Run A Mediation Between Manager & Staff Member Welcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member.

In Episode 56, we'll outline the entire mediation process—from determining its appropriateness to conducting pre-mediation meetings and managing the joint session. We'll also explore critical techniques like creating a balanced environment for contributions, de-escalating conflicts, and ensuring thorough follow-ups. Whether you're a mediator, manager, or team member, this episode will equip you with actionable steps to foster resolution and understanding in your workplace.

Stay tuned to explore how structured mediation can transform workplace dynamics and contribute to a more harmonious environment. Don't forget to engage with us through comments, feedback, or emails at podcast@simongood.com. Let's get started!

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]]> Welcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member.

In Episode 56, we'll outline the entire mediation process—from determining its appropriateness to conducting pre-mediation meetings and managing the joint session. We'll also explore critical techniques like creating a balanced environment for contributions, de-escalating conflicts, and ensuring thorough follow-ups. Whether you're a mediator, manager, or team member, this episode will equip you with actionable steps to foster resolution and understanding in your workplace.

Stay tuned to explore how structured mediation can transform workplace dynamics and contribute to a more harmonious environment. Don't forget to engage with us through comments, feedback, or emails at podcast@simongood.com. Let's get started!

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]]> Simon Goode Buzzsprout-15940231 Thu, 17 Oct 2024 11:00:00 +1100 3290 Conflict Skills podcast, Simon Goode, workplace conflict, non-workplace conflict, mediation session, manager-staff mediation, mediation preparation, complex mediation process, mediation appropriateness, internal mediation, external mediation, pre-mediatio 1 58 full false How to Turn Down Work Invitations Respectfully How to Turn Down Work Invitations Respectfully In today's episode of the Conflict Skills Podcast, we're focusing on a challenge many of us face: how to say no to invitations from colleagues without causing offense. We'll delve into effective strategies to decline invitations gracefully, keeping relationships intact, particularly when these relationships are crucial to your work or personal life. I'll share insights on managing five key factors—status, autonomy, certainty, fairness, and relatedness—to help you communicate your decline in a way that is respectful and clear. Whether it's a social event or a professional project, tune in and learn how to handle these tricky situations smoothly. If you find our tips helpful, don't forget to subscribe or leave a review. Let's get started!

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]]> In today's episode of the Conflict Skills Podcast, we're focusing on a challenge many of us face: how to say no to invitations from colleagues without causing offense. We'll delve into effective strategies to decline invitations gracefully, keeping relationships intact, particularly when these relationships are crucial to your work or personal life. I'll share insights on managing five key factors—status, autonomy, certainty, fairness, and relatedness—to help you communicate your decline in a way that is respectful and clear. Whether it's a social event or a professional project, tune in and learn how to handle these tricky situations smoothly. If you find our tips helpful, don't forget to subscribe or leave a review. Let's get started!

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]]> Simon Goode Buzzsprout-15824378 Fri, 27 Sep 2024 09:00:00 +1000 949 Conflict skills, professional mediator, free resources, workplace conflict, de-escalation process, decline an invitation, hurt feelings, relationship importance, softening the blow, investment effort, de-escalation skills training, escalation factors, ton 1 57 full false Negotiating With Your Boss For a Raise: Five Effective Approaches to Try Negotiating With Your Boss For a Raise: Five Effective Approaches to Try In this episode of the Conflict Skills Podcast, host Simon Goode delves into five strategic approaches for negotiating a raise with your boss, focusing on various conflict types: data, interest, values, structure, and relationship. Through professional examples and personal anecdotes, Simon illustrates how to effectively prepare for these conversations.

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]]> In this episode of the Conflict Skills Podcast, host Simon Goode delves into five strategic approaches for negotiating a raise with your boss, focusing on various conflict types: data, interest, values, structure, and relationship. Through professional examples and personal anecdotes, Simon illustrates how to effectively prepare for these conversations.

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]]> Simon Goode Buzzsprout-15732131 Wed, 11 Sep 2024 13:00:00 +1000 1301 Conflict resolution, asking for a raise, negotiation strategies, professional mediator, types of conflict, workplace conflict, salary negotiation, data conflict, interest conflict, values conflict, structure conflict, relationship conflict, career progres 1 56 full false Navigating Morning Chaos: Conflict Management Tips for Parents Navigating Morning Chaos: Conflict Management Tips for Parents In this episode of the Conflict Skills Podcast, host Simon Goode delves into the common struggles parents face during morning routines and shares strategies to ease the chaos. He highlights the importance of maintaining a calm environment to prevent stress and conflict, emphasizing how morning turmoil can affect one's emotional state throughout the day. Through techniques like the GROW coaching model, Simon offers practical advice for fostering responsibility and problem-solving skills in children.

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]]> In this episode of the Conflict Skills Podcast, host Simon Goode delves into the common struggles parents face during morning routines and shares strategies to ease the chaos. He highlights the importance of maintaining a calm environment to prevent stress and conflict, emphasizing how morning turmoil can affect one's emotional state throughout the day. Through techniques like the GROW coaching model, Simon offers practical advice for fostering responsibility and problem-solving skills in children.

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]]> Simon Goode Buzzsprout-15621842 Thu, 22 Aug 2024 12:00:00 +1000 2527 Conflict Skills Podcast, Simon Good, free resources, conflict resolution, dealing with conflict, parenting challenges, morning routines, smoother mornings, emotional well-being, stress at work, avoiding tension, preventing escalation, personal experiences 1 55 full false The Best Questions to De-Escalate Any Situation The Best Questions to De-Escalate Any Situation In today's episode, we're diving into an essential toolkit for anyone dealing with conflict: the best questions for de-escalating tense situations. Drawing from my experiences mediating deeply entrenched conflicts and working in high-stress environments like youth crisis centers, I'll share specific types of questions that can help lower the temperature and foster more productive conversations. We’ll explore how to open dialogues with neutral questions, how to prioritize urgent needs, and how to maintain empathy and understanding throughout the process. Plus, I'll touch on the importance of tone, body language, and offering a sense of control to the other party. Whether you're managing workplace disputes or personal conflicts, this episode provides actionable insights to help you navigate tricky interactions with confidence. Let's get started!

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]]> In today's episode, we're diving into an essential toolkit for anyone dealing with conflict: the best questions for de-escalating tense situations. Drawing from my experiences mediating deeply entrenched conflicts and working in high-stress environments like youth crisis centers, I'll share specific types of questions that can help lower the temperature and foster more productive conversations. We’ll explore how to open dialogues with neutral questions, how to prioritize urgent needs, and how to maintain empathy and understanding throughout the process. Plus, I'll touch on the importance of tone, body language, and offering a sense of control to the other party. Whether you're managing workplace disputes or personal conflicts, this episode provides actionable insights to help you navigate tricky interactions with confidence. Let's get started!

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]]> Simon Goode Buzzsprout-15568040 Mon, 12 Aug 2024 16:00:00 +1000 1056 Conflict resolution, conflict de-escalation, mediation techniques, workplace conflict, communication skills, empathetic listening, conflict management tools, open-ended questions, closed-ended questions, body language, tone of voice, emotional regulation, 1 54 full false Emotional Awareness: Key to Managing Workplace Conflicts and Relationships Emotional Awareness: Key to Managing Workplace Conflicts and Relationships In this episode of the Conflict Skills Podcast, host Simon Goode delves into the importance of developing emotional awareness in navigating workplace conflicts. He explains a structured approach encompassing four stages: self-awareness, self-regulation, awareness of others, and the ability to influence others. Simon also provides practical tips and coaching questions for both individuals and leaders to enhance emotional intelligence and improve workplace relationships.

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]]> In this episode of the Conflict Skills Podcast, host Simon Goode delves into the importance of developing emotional awareness in navigating workplace conflicts. He explains a structured approach encompassing four stages: self-awareness, self-regulation, awareness of others, and the ability to influence others. Simon also provides practical tips and coaching questions for both individuals and leaders to enhance emotional intelligence and improve workplace relationships.

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]]> Simon Goode Buzzsprout-15530879 Mon, 05 Aug 2024 16:00:00 +1000 975 navigating workplace conflict, challenging workplace relationships, emotional awareness, professional mediator, emotional intelligence, workplace communication, developing resilience, self control, team leadership, conflict resolution training, emotional 1 53 full false Managing Client Scope Creep: Conflict Resolution Techniques for Success Managing Client Scope Creep: Conflict Resolution Techniques for Success In this episode of the Conflict Skills Podcast, host Simon Goode delves into the issue of client scope creep, particularly in the construction and design sectors, and provides five conflict resolution strategies to address it. The strategies include addressing data, structural, interest, values, and relationship conflicts, offering listeners tools for effective negotiation and clear communication. Simon emphasizes the importance of understanding these different types of conflicts to better manage and prevent scope creep, ultimately fostering healthier client relationships

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]]> In this episode of the Conflict Skills Podcast, host Simon Goode delves into the issue of client scope creep, particularly in the construction and design sectors, and provides five conflict resolution strategies to address it. The strategies include addressing data, structural, interest, values, and relationship conflicts, offering listeners tools for effective negotiation and clear communication. Simon emphasizes the importance of understanding these different types of conflicts to better manage and prevent scope creep, ultimately fostering healthier client relationships

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]]> Simon Goode Buzzsprout-15490977 Tue, 30 Jul 2024 05:00:00 +1000 1441 Conflict resolution, scope creep, conflict skills podcast, Simon Goode, conflict resolution training, construction sector, design industry, client expectations, project requirements, conflict modes, workplace mediation, professional mediator, negotiation 1 52 full false Help - I Inherited A Dysfunctional Team At Work! Help - I Inherited A Dysfunctional Team At Work! Click here to send me a quick message via FanMail

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]]> Simon Goode m0j25j80 Mon, 22 Jul 2024 14:09:00 +1000 2041 reflection and planning, intervention stages, potential risks and benefits, low-stakes interventions, informal conversations, team communication, team misunderstandings, holding team members accountable, relationship conflict, compassion and firmness, set 1 51 false Self-Coaching in Stressful Conflict: Using The GROW Model Self-Coaching in Stressful Conflict: Using The GROW Model Click here to send me a quick message via FanMail

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]]> Simon Goode 219qn5v1 Tue, 16 Jul 2024 13:47:00 +1000 1514 Conflict Skills Podcast, professional mediator, self care, avoiding burnout, managing well-being, conflict resolution, GROW framework, coaching, goals, reality, options, way forward, John Whitmore, Coaching for Performance, self coaching, leadership, medi 1 50 false 5 Top Conflict Mistakes and How to Avoid Them 5 Top Conflict Mistakes and How to Avoid Them Click here to send me a quick message via FanMail

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]]> Simon Goode 81nkqlp0 Wed, 03 Jul 2024 17:22:00 +1000 1135 Conflict skills, professional mediator, calm down phrase, Trailer Park Boys, conflict mistakes, mediation techniques, conflict resolution, workplace conflict, personal life conflict, calming strategies, criticism in conflict, pressure in conflict, defensi 1 49 false How Conflict Escalates Stress: Managing Your Response To Threat How Conflict Escalates Stress: Managing Your Response To Threat Click here to send me a quick message via FanMail

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]]> Simon Goode z1r3vy70 Mon, 10 Jun 2024 16:59:00 +1000 1112 Conflict resolution, stress management, workplace relationships, personal relationships, conflict resolution training, conflict stress, self care, self regulation, fight or flight response, physiological impacts, work life balance, threat perception, unce 1 48 false How To Deal With Staff Using Phones - Team Leader Listener Question How To Deal With Staff Using Phones - Team Leader Listener Question Click here to send me a quick message via FanMail

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]]> Simon Goode 713pxn20 Tue, 28 May 2024 16:48:00 +1000 1680 conflict skills podcast, professional mediator, local council staff, recording podcast, background noise, stress hormone, adrenaline, conflict resolution training, small business owners, younger staff, phone use, values conflict, communication breakdown, 1 47 false Cultural Differences & Conflict at Work: Tips and Strategies for Resolution Cultural Differences & Conflict at Work: Tips and Strategies for Resolution Click here to send me a quick message via FanMail

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]]> Simon Goode 71y7q8l1 Wed, 22 May 2024 12:20:00 +1000 1508 conflict resolution, cultural differences in the workplace, professional communication, workplace conflict, navigating cultural differences, mediation techniques, conflict skills podcast, cross-cultural communication, professional mediator, effective comm 1 46 false Community Clash: Resolving a Noise Dispute with a Soccer Club Community Clash: Resolving a Noise Dispute with a Soccer Club Click here to send me a quick message via FanMail

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]]> Simon Goode 219qp5z1 Mon, 13 May 2024 17:30:00 +1000 2623 Simon Goode, conflict resolution, noise issue, soccer club, Anzac Day, revenge noise, managing emotions, formal communication, neighborhood impact, government noise criteria, respectful tone, personal conflict, soccer field disturbances, assertive approac 1 45 false Finding Your Footing: Practical Steps to Reset After Work Conflict Finding Your Footing: Practical Steps to Reset After Work Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode p1kp5760 Wed, 08 May 2024 14:12:00 +1000 1725 conflict resolution, mediation, workplace conflict, de-escalation skills, emotional release, stress management, self-care, professional development, neuroscience, personal well-being, mental health, resilience, communication techniques, relationship manag 1 44 false Stuck In The Middle Of Conflict Between Colleagues Stuck In The Middle Of Conflict Between Colleagues Click here to send me a quick message via FanMail

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]]> Simon Goode l04z2k40 Mon, 15 Apr 2024 13:41:00 +1000 1682 Conflict resolution, professional mediator, workplace conflict, colleague disagreements, mediation strategies, conflict de-escalation, emotional support, impartiality demonstration, coaching approach, GROW model, empathetic listening, relationship managem 1 43 false Strategies To Deal With Conflict With Your Housemates Strategies To Deal With Conflict With Your Housemates Click here to send me a quick message via FanMail

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]]> Simon Goode 80xnqwj0 Thu, 28 Mar 2024 03:56:00 +1100 2306 conflict resolution, roommate disagreements, respectful communication, self-regulation, empathy, de-escalation techniques, conflict patterns, problem-solving, positive reviews, Conflict Skills Podcast, emotional impact, adult conversations, self-care, sub 1 42 false How To Rise Above Conflict: Navigating the Storm How To Rise Above Conflict: Navigating the Storm Click here to send me a quick message via FanMail

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]]> Simon Goode 80q7z750 Mon, 18 Mar 2024 15:50:00 +1100 2739 conflict resolution, conflict resolution training, managing conflict training, stressful conflict, self-care, how to rise above conflict 1 41 false Leading with Empathy: Active Listening Techniques for Managers and Professionals Leading with Empathy: Active Listening Techniques for Managers and Professionals Click here to send me a quick message via FanMail

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]]> Simon Goode v17zp4k0 Fri, 09 Feb 2024 16:33:00 +1100 1996 Simon Goode, Conflict Skills Podcast, active listening skills, leaders, managing teams, conflict resolution, communication challenges, closed-ended questions, open-ended questions, meaningful empathy, mirroring, mediation, nonverbal cues, verbal affirmati 1 40 false How To Manage Staff Who Don't Listen How To Manage Staff Who Don't Listen Click here to send me a quick message via FanMail

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]]> Simon Goode v07zlym1 Mon, 29 Jan 2024 13:22:00 +1100 1345 conflict skills, podcast, staff management, communication skills, conflict resolution, training workshops, conflict analysis, relationship conflict, data conflict, interest conflict, value conflict, structure conflict, six sources of influence, motivation 1 39 false How To Deal With Aggressive Clients How To Deal With Aggressive Clients Click here to send me a quick message via FanMail

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]]> Simon Goode 80n7xvk1 Fri, 19 Jan 2024 10:15:00 +1100 1471 conflict resolution, aggressive clients, self regulation, stress management, nervous system, adrenaline, cortisol, assertiveness, self care, boundaries, communication, training, aggressive behavior, self awareness, mindfulness, breathing techniques, postu 1 38 false Rude Colleagues: Strategies for Setting Boundaries and Resolving Workplace Conflict Rude Colleagues: Strategies for Setting Boundaries and Resolving Workplace Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode k08z2xl0 Fri, 12 Jan 2024 14:51:00 +1100 1230 Conflict Skills Podcast, professional mediator, rude coworkers, workplace conflict, coaching, negative behaviors, conflict resolution, personal relationships, parenting, identify behaviors, emotional reactions, coaching process, impact assessment, managin 1 37 false 3 Underrated Keys To Managing Conflict & Tension In Relationships 3 Underrated Keys To Managing Conflict & Tension In Relationships Click here to send me a quick message via FanMail

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]]> Simon Goode 71y6wv90 Thu, 21 Dec 2023 05:30:00 +1100 1328 1 36 false Navigating Annoying Family Dynamics During Holiday Gatherings Navigating Annoying Family Dynamics During Holiday Gatherings Click here to send me a quick message via FanMail

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]]> Simon Goode 713zwkq0 Sat, 16 Dec 2023 04:30:00 +1100 2082 1 35 false Introverts Guide to Conflict: Tips and Techniques for Navigating Challenging Interactions Introverts Guide to Conflict: Tips and Techniques for Navigating Challenging Interactions Click here to send me a quick message via FanMail

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]]> Simon Goode x06zv580 Mon, 11 Dec 2023 13:51:00 +1100 1579 conflict resolution training, introverts, assertiveness, communication, management, leadership 1 34 false Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions Click here to send me a quick message via FanMail

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]]> Simon Goode 60m7jyv0 Wed, 06 Dec 2023 11:03:00 +1100 1254 change management, organisational change, leadership, management, staff conflict 1 33 false Grandparents Cut Off From Grandchildren: Navigating Parent vs Grandparent Conflict Grandparents Cut Off From Grandchildren: Navigating Parent vs Grandparent Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode p1k4w7w0 Tue, 28 Nov 2023 20:49:00 +1100 2406 1 32 false Repairing Friendships: Difficult Conversations Need Understanding and Problem-Solving Repairing Friendships: Difficult Conversations Need Understanding and Problem-Solving Click here to send me a quick message via FanMail

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]]> Simon Goode 80n4y960 Wed, 22 Nov 2023 12:28:00 +1100 825 1 31 false Repairing Friendships: How To Apologise To A Friend Repairing Friendships: How To Apologise To A Friend Click here to send me a quick message via FanMail

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]]> Simon Goode v07532r0 Wed, 15 Nov 2023 20:15:00 +1100 1195 1 30 false Repairing Friendships: Key Principles for Restoring Connection and Resolving Conflict Repairing Friendships: Key Principles for Restoring Connection and Resolving Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode v0753lm0 Tue, 14 Nov 2023 13:44:00 +1100 1353 conflict resolution, management, leadership, friendships, relationships, relationship repair 1 29 false Dealing With Those Annoying People Who Try To Dominate Meetings Dealing With Those Annoying People Who Try To Dominate Meetings Click here to send me a quick message via FanMail

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]]> Simon Goode 80zvnkj0 Mon, 06 Nov 2023 16:30:00 +1100 1650 1 28 false Overcoming Defensiveness: Strategies for Productive Engagement with Defensive Employees Overcoming Defensiveness: Strategies for Productive Engagement with Defensive Employees Click here to send me a quick message via FanMail

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]]> Simon Goode 70vp5r80 Thu, 02 Nov 2023 11:52:00 +1100 1727 1 27 false Breaking the Cycle: Tools for Being Less Judgmental Towards Others and Yourself Breaking the Cycle: Tools for Being Less Judgmental Towards Others and Yourself Click here to send me a quick message via FanMail

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]]> Simon Goode x069zkw1 Tue, 24 Oct 2023 14:54:00 +1100 1720 1 26 false From Skeptic to Believer: How Meditation Transformed My Approach to Conflict Resolution From Skeptic to Believer: How Meditation Transformed My Approach to Conflict Resolution Click here to send me a quick message via FanMail

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]]> Simon Goode v075zqx0 Mon, 16 Oct 2023 12:36:00 +1100 1753 conflict resolution, dispute resolution, meditation, self-care, professional development, workplace conflict 1 25 false Empowering Yourself: Using Reflective Practice to Transform Conflict and Relationships Empowering Yourself: Using Reflective Practice to Transform Conflict and Relationships Click here to send me a quick message via FanMail

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]]> Simon Goode 81qyyy41 Tue, 10 Oct 2023 16:53:00 +1100 1552 conflict, personal development, self development, communication, family, leadership 1 24 false Breaking the Cycle: Steps to Stop Ruminating and Intrusive Thoughts Breaking the Cycle: Steps to Stop Ruminating and Intrusive Thoughts Click here to send me a quick message via FanMail

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]]> Simon Goode x0698nn1 Thu, 28 Sep 2023 15:08:00 +1000 1087 1 23 false De-Escalation Tools - How To Help Someone To Calm Down De-Escalation Tools - How To Help Someone To Calm Down Click here to send me a quick message via FanMail

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]]> Simon Goode m0j4qkj0 Mon, 11 Sep 2023 11:57:00 +1000 1408 1 22 false How To Manage Strained Relationships Between Staff Members How To Manage Strained Relationships Between Staff Members Click here to send me a quick message via FanMail

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]]> Simon Goode j027jl51 Thu, 31 Aug 2023 12:15:00 +1000 941 1 21 false How To Deal With Toxic People At Work How To Deal With Toxic People At Work Click here to send me a quick message via FanMail

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]]> Simon Goode v17583m1 Fri, 18 Aug 2023 11:32:00 +1000 950 1 20 false How To Disagree With Your Boss' Idea How To Disagree With Your Boss' Idea Click here to send me a quick message via FanMail

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]]> Simon Goode v074mx31 Fri, 14 Jul 2023 17:40:00 +1000 833 1 18 false Confidence For Dealing With Conflict Confidence For Dealing With Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode 70yn59r1 Mon, 10 Jul 2023 15:03:00 +1000 2251 conflict, relationships, management, leadership, couples, dating, parenting, education, workplace conflict 1 17 false How To Give Ultimatums How To Give Ultimatums Click here to send me a quick message via FanMail

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]]> Simon Goode 8054m2w1 Mon, 03 Jul 2023 18:18:00 +1000 1950 leadership, conflict, relationships, workplace, professional development, assertiveness 1 16 false How To Deal With Staff Using Phone At Work How To Deal With Staff Using Phone At Work Click here to send me a quick message via FanMail

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]]> Simon Goode 2194l590 Wed, 28 Jun 2023 10:08:00 +1000 2452 conflict, management, relationships, leadership, assertiveness, performance management, workplace conflict 1 15 false Dealing with Negative Comments Dealing with Negative Comments Click here to send me a quick message via FanMail

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]]> Simon Goode 70w2y461 Thu, 22 Jun 2023 16:09:00 +1000 1292 1 14 false Repairing Relationships As Team Leader - Question Repairing Relationships As Team Leader - Question Click here to send me a quick message via FanMail

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]]> Simon Goode 40pkm351 Fri, 26 May 2023 01:55:00 +1000 526 1 13 false Reducing the Negative Impact of Conflict Reducing the Negative Impact of Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode j1242681 Tue, 23 May 2023 13:23:00 +1000 896 conflict resolution, conflict management, communication, leadership, relationship, workplace conflict 1 12 false Negative Spirals In Relationships Negative Spirals In Relationships Click here to send me a quick message via FanMail

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]]> Simon Goode j024zm50 Mon, 08 May 2023 11:55:00 +1000 1296 1 11 false How To Say 'No' How To Say 'No' Click here to send me a quick message via FanMail

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]]> Simon Goode 70ynkjx1 Mon, 01 May 2023 13:32:00 +1000 1191 1 10 false Managing Strong Emotions During Conflict Managing Strong Emotions During Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode 70ynzm71 Fri, 14 Apr 2023 13:14:00 +1000 2597 conflict resolution, conflict management, leadership, communication, relationships, personal development 1 9 false How To Deal With Rumination and Intrusive Thoughts How To Deal With Rumination and Intrusive Thoughts Click here to send me a quick message via FanMail

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]]> Simon Goode 2194mkm0 Thu, 30 Mar 2023 14:58:00 +1100 2214 1 7 false How To Stay Calm During Conflict How To Stay Calm During Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode 40pk59n1 Mon, 20 Feb 2023 11:27:00 +1100 1880 communication, conflict, staying calm, disputes, relationships, leadership, management, HR, work 1 5 false Strategies for Assertive Communication Strategies for Assertive Communication Click here to send me a quick message via FanMail

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]]> Simon Goode 70vjnx80 Mon, 13 Feb 2023 10:08:00 +1100 1790 assertiveness, communication, leadership, management, HR, conflict, dispute, mediation, relationships 1 4 false De-Escalation Tools De-Escalation Tools Click here to send me a quick message via FanMail

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]]> Simon Goode 80xpl540 Tue, 31 Jan 2023 10:05:00 +1100 2328 de-escalation, conflict, communication, relationships, marriage, work, manager, leadership 1 3 false Conflict Case Study Examples Conflict Case Study Examples Click here to send me a quick message via FanMail

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]]> Simon Goode 80nn5pk0 Mon, 23 Jan 2023 16:28:00 +1100 1642 1 2 false The 5 Types of Conflict The 5 Types of Conflict Click here to send me a quick message via FanMail

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]]> Simon Goode v1723w40 Thu, 12 Jan 2023 20:14:00 +1100 965 conflict, communication, leadership, management, team, relationships 1 false Conflict Skills Podcast Trailer Conflict Skills Podcast Trailer Click here to send me a quick message via FanMail

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]]> Simon Goode 70w2w9q1 Sun, 01 Jan 2023 11:51:00 +1100 51 Conflict Resolution, Conflict Management, Conflict Training, De-Escalation, Relationships, Divorce, Workplace Conflict, Disputes 1 false