Dental Success: Beyond Chairside

S5 EP9 Be The Voice, Not The Echo | Jackie Campbell

Sat, 12 Sep 2026 00:00:00 +0800

In this conversation, Michelle Pritchard and Jackie Campbell discuss the significance of authenticity in leadership and communication. Jackie emphasises the importance of being true to oneself and aligning personal values with business practices. They explore how personal experiences shape professional identity and the impact of imposter syndrome on individuals in leadership roles. The discussion also highlights the need to create a positive work environment and to build trust and relationships with clients. The episode concludes with a powerful reminder to be the voice, not the echo, in one's professional journey.

Timestamps:
00:00 Introduction to Authentic Leadership
02:10 The Importance of Authenticity in Communication
06:10 Values and Their Role in Leadership
09:43 Personal Experiences Shaping Professional Identity
12:15 Overcoming Imposter Syndrome
14:55 Building a Supportive Team Environment
18:28 Final Thoughts on Being the Voice, Not the Echo

Takeaways:
- As a practice owner, you're more than a clinician.
- Authenticity is crucial in leadership and communication.
- People often curate their 'authentic' selves, complicating their interactions.
- Showing up as your true self leads to better business outcomes.
- Values alignment is essential for effective leadership.
- Imposter syndrome can hinder authentic self-expression.
- Building trust with clients is key to a successful practice.
- Creating a positive work environment benefits both staff and clients.
- Every business starts with its first client experience.
- You have the freedom to run your business your way.

For more information about Jackie Campbell and Arca Morai, please links to their social media pages below:

Website: https://www.arcamorai.com.au/
Facebook: https://www.facebook.com/JackieCampbellAU/
Instagram: https://www.instagram.com/jackiecampbell.freedomfirst
LinkedIn: https://www.linkedin.com/in/jacquelineccampbell/

#DentalPracticeManagement #DentalLeadership #PracticeOwner #TeamCulture #ValuesBasedLeadership #Communication #BeyondChairside #AlignedBCPodcast #AlignedBusinessConsulting #MichellesView #ArcaMorai #JackieCampbell

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S5 EP8 Operational Rhythms - How Huddles and Meetings Improve Practice Performance | Ameena Basile

Sat, 29 Aug 2026 00:00:00 +0800

In this conversation, Michelle Pritchard and Ameena Basile discuss the critical role of communication in dental practices. They explore the importance of daily huddles, structured meetings, and timely feedback to enhance team dynamics and patient experience. Ameena shares her journey in practice management and emphasises the need for leaders to set an example in fostering effective communication. The discussion highlights how clear expectations and regular check-ins can prevent misunderstandings and improve overall practice success.

Timestamps:

00:00 The Importance of Communication in Dental Practices
04:02 Daily and Weekly Rhythms for Team Success
10:11 Setting Expectations and Leading by Example
16:58 Enhancing Patient Experience through Effective Communication

Takeaways:

Daily huddles are essential for effective communication.
Timely feedback helps in addressing issues promptly.
Leaders must set an example for their teams.
Clear expectations enhance team engagement.
Regular check-ins improve the patient experience.
Communication is key to preventing mistakes.
Understanding the 'big why' motivates teams.
Team dynamics are crucial for practice success.
Structured meetings foster a high-performing environment.
Effective communication impacts patient satisfaction.

For more information about Ameena Basile and Dental Business Mastery, see the links below:

Website: https://dentalbusinessmastery.com.au/

Facebook: https://www.facebook.com/dentalbusinessmastery

Instagram: https://www.instagram.com/dentalbusinessmastery/

Ameena’s LinkedIn: https://www.linkedin.com/in/ameena-basile-05606662/

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S5 EP7 The Leadership Framework Behind High-Performing Dental Teams | Dr Edwin McDonald

Sat, 15 Aug 2026 00:00:00 +0800

In this engaging conversation, Michelle Pritchard speaks with Dr Edwin “Mac” McDonald, a seasoned dental practice owner and leadership coach. Dr Mac shares insights from his 40 years of experience in aesthetic, restorative, and implant dentistry, emphasising the importance of a holistic approach to dental practice management. He discusses how his upbringing and experiences shaped his focus on leadership and communication, highlighting the need for dental professionals to understand their team members as whole individuals. Dr Mac stresses that effective leadership involves clear communication, intentional relationship-building, and fostering a supportive team culture.

As the conversation progresses, Dr Mac addresses common communication breakdowns in growing practices, advocating for one-on-one interactions to strengthen team dynamics. He also touches on the evolving landscape of dentistry post-COVID, emphasising the importance of adapting to new technologies and creating a culture that attracts and retains talented team members. The discussion culminates in practical advice for practice owners on investing in their teams through ongoing training and development, ultimately leading to a more fulfilling work environment for everyone involved.

Timestamps:

00:00 Introduction to Dr Mac McDonald
01:02 Dr Mac’s Journey in Dentistry
04:39 Common Communication Breakdowns in Growing Practices
07:55 The Role of Office Managers in Dental Practices
09:40 Onboarding the Right Team Members
12:56 Embracing New Technologies in Dentistry
15:47 The Importance of Ongoing Training and Development
17:35 Conclusion and Key Takeaways

Takeaways

'Clear whims fuzzy doesn't win.'
'My role is to develop people.'
'Culture is who we are and how we work together.'
'We need to move from transactional to transformational.'
'Attract, retain, develop.'

For more information about Dr Edwin McDonal and Line of Sight Coaching please see social media links below:

Website: https://lineofsightcoaching.com/

Facebook: https://www.facebook.com/lineofsightcoaching

LinkedIn: https://www.linkedin.com/in/dredwinmcdonald/

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S5 EP6 From Practice to Purpose: Leadership and Mental Health | Parul Bhatia

Sat, 01 Aug 2026 00:00:00 +0800

In this episode, Michelle Pritchard engages in a heartfelt conversation with Dr Parul Bhatia, a seasoned dentist who shares her journey through burnout and the sale of her practice. Parul emphasises that leading a dental practice is not just about systems and workflows, but fundamentally about the relationships built with team members and patients. She reflects on the challenges faced during the transition of selling her practice, highlighting the importance of transparent communication and the emotional impact of change on her team. Parul’s experience reveals the complexities of leadership, especially in times of uncertainty, and the need for authenticity in communication.

As Parul navigates her post-practice life, she focuses on helping other dentists address similar challenges, particularly those related to mental health and burnout. She advocates for open discussions about these issues, which are often stigmatised in the dental profession. The conversation also touches on evolving workplace dynamics, where financial concerns can overshadow the importance of workplace culture and support. Parul’s insights serve as a reminder of the critical role that empathy and connection play in effective leadership and team dynamics.

Timestamps

01:00 The Essence of Leadership in Dentistry
01:57 Parul's Journey: From Burnout to New Beginnings
04:29 Navigating Change: Communication During Transitions
08:59 Building a Supportive Team Environment
12:02 Promoting Mental Health and Resilience in Dentistry

Takeaways

Leading a practice is about relationships, not just systems.
Transparent communication is crucial during transitions.
Burnout can stem from personal and professional misalignments.
When financial priorities dominate, culture and support often suffer.
Open discussions about mental health in dentistry are essential.

For more details abut Dr Parul Bhatia see her social media pages below:

Facebook: https://www.facebook.com/parul.bhatia.5?mibextid=wwXIfr&rdid=ImNDLGEmdfyrnNko&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1CphTnF9qa%2F%3Fmibextid%3DwwXIfr#

Instagram: https://www.instagram.com/parulbhatia_official/

LinkedIn: https://www.linkedin.com/in/parul-bhatia-4a9a1759/

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✔ Get your Profitability Score – Low, Medium, or High
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S5 EP5 Patient Recall Success : Strategies for Dental Practice Growth | Nosh Hands

Sat, 18 Jul 2026 00:00:00 +0800

In this episode, Nosh Hands from Re-engagement Consultants shares expert insights into how dental practices can optimise their patient recall systems, improve communication, and boost long-term patient engagement. Discover practical tips on language, process, and data management to drive sustainable growth.

Timestamps:

00:00 Introduction

04:52 Communication Gaps in Dental Practices

09:00 Navigating High-Value Treatments

11:31 Building Trust and Understanding Patient Needs

15:06 Data Clean-Up and Its Impact on Dental Practice Efficiency

Key Topics:

The importance of human touch in patient re-engagement beyond automated texts/emails
How dentist-patient communication at the point of treatment impacts recall
Common breakdowns between the front desk, clinician, and patient communication
The role of language and clarity in securing patient commitment to follow-up appointments
Strategies for handling high-value and cosmetic treatment follow-ups
The significance of timely data cleanup and database management
Building trust through open questions and transparent conversations
Practical approaches to softening resistance based on financial concerns
The benefits of assigning dedicated staff for recall follow-up and re-engagement

Connect with Nosh Hands and Re-engagement Consultants
Website: https://www.reenco.com.au/

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S5 EP4 The Art of Ethical Sales | Ashley Latter

Sat, 04 Jul 2026 00:00:00 +0800

In this conversation, Michelle Pritchard and Ashley Latter discuss the challenges dentists face in communicating treatment value to patients. Ashley shares his journey in dental sales training, emphasising the importance of building rapport, understanding patient needs, and avoiding common communication mistakes. He highlights that effective communication skills are crucial for increasing treatment acceptance and achieving success in dentistry. The discussion also covers practical advice for dentists to enhance their communication strategies and ultimately improve patient outcomes.

Timestamps:
00:00 Introduction to Ethical Sales in Dentistry
04:40 Common Communication Mistakes Dentists Make
09:17 Building Rapport and Understanding Patient Needs
13:52 The Importance of Communication Skills
18:28 Final Thoughts and Advice for Dentists

Takeaways
- Most dentists struggle to communicate value effectively.
- Building rapport is essential for patient trust.
- Many dentists reduce fees without realising the impact.
- Patients often want to discuss their needs, but aren't asked.
- Effective communication can significantly increase treatment acceptance.
- Dentists should focus on patient destinations, not technical details.
- Discounting fees can lead to significant revenue loss.
- Understanding buying signals is crucial in consultations.
- Developing communication skills early in a career is vital.
- Patients benefit greatly from effective treatment discussions.

For more information about Ashley Latter and his Dental Sales Training, please see the links below:

Website: https://www.ashleylatter.com/
Facebook: https://www.facebook.com/AshleyLatter64
LinkedIn: https://www.linkedin.com/in/ashley-latter-9614589/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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S5 EP3 Beyond the Script - Supporting TCs in Meaningful Conversations | Brooke Oliphant

Sat, 20 Jun 2026 00:00:00 +0800

In this episode, Michelle Pritchard speaks with Brooke Oliphant, founder of Rise Up Coaching, about the pivotal role of treatment coordinators in orthodontic practices. Brooke emphasises the need for these coordinators to communicate with clarity and confidence, moving away from scripted dialogues to more authentic conversations that resonate with patients. She discusses how the orthodontic industry has been slow to modernise, and how practices can better support their coordinators to foster genuine connections with potential patients, ultimately leading to higher treatment acceptance rates.

Brooke shares insights on the importance of understanding the new patient journey, highlighting that today's consumers are well-informed and often come with preconceived notions about their treatment options. She advocates for a more personalised approach, where treatment coordinators act as guides, asking open-ended questions to uncover patients' needs and concerns. By doing so, they can create a more comfortable environment that encourages patients to accept treatment, thereby enhancing the overall patient experience and practice success.

Timestamps:
00:00 Introduction to Treatment Coordinators' Role
01:20 The Shift from Scripts to Authentic Communication
03:12 Understanding the New Patient Journey
05:34 Empowering Treatment Coordinators
07:44 The Importance of Listening
10:48 Connecting with Patients' Emotional Needs
14:15 Same-Day Acceptance Strategies
17:29 The Impact of Treatment Coordinators on Practice Success

Takeaways
- "The treatment coordinator is the CEO of conversion."
- "Listening is so important; we can't just ask questions to fill in the blank."
- "Today's consumer is a lot more savvy, researched, educated than years ago."
- "There are so many micro yeses, buying yeses or small commitments that happen before they even walk through the door."

For more information about Brooke Oliphant and Rise Up Coaching, see their social media links below:

Website: https://www.riseuporthocoaching.com/
Facebook: https://www.facebook.com/orthodonticcoaching
Instagram: https://www.instagram.com/orthodonticcoaching
LinkedIn: https://www.linkedin.com/in/brooke-oliphant/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S5 EP2 Build Patient Trust that Converts, Communication that Patients Remember | Dr Sugz Maha

Sat, 06 Jun 2026 00:00:00 +0800

In this episode, Michelle Pritchard speaks with Dr Sugz Mahalingam, a general dentist and communication strategist, about the critical role of patient trust in dental practice. Dr Sugz emphasises that while patients may not remember every detail of their visit, they will always recall how they felt during their appointment. He shares insights from his experience in both clinical dentistry and persuasive psychology, highlighting the importance of understanding patients' underlying motivations for seeking treatment. By asking open-ended questions and tailoring treatment options to individual needs, dentists can foster a more trusting and engaging environment.

The conversation delves into practical strategies for improving patient communication, such as the 'problem-agitate-solution' framework, which helps dentists articulate the consequences of inaction while providing clear treatment options. Dr Sugz also discusses the importance of active listening and avoiding preconceived notions about patients' needs. He encourages dentists to focus on one big idea at a time when presenting treatment plans, ensuring that patients feel guided rather than overwhelmed. This episode is a valuable resource for dental professionals looking to enhance their communication skills and build stronger relationships with their patients.

Timestamp:
00:00 Introduction to Patient Trust
01:51 Building Trust Through Understanding
04:59 Tailoring Treatment Options
07:55 The Balance of Informed Consent
10:53 Active Listening in Dentistry
12:46 Sales vs. Service in Dental Care
13:31 Practical Communication Strategies
17:36 The One Big Idea Concept
19:08 Conclusion and Key Takeaways

Takeaways
- "Patient trust is everything, and yet it's often the hardest thing to build."
- "Not everybody wants the same thing; we need to uncover the drivers behind treatment."
- "You can't paint everyone with the same brush; understanding individual motivations is key."
- "Patients often feel railroaded when recommendations lack a clear basis."
- "Focus on one big idea rather than overwhelming patients with multiple treatment options."

For more information about Dr Sugz and his book, The Core Conversion Principles, see his social media profiles below:

Website: https://theconversioncollective.kit.com/tccp
Instagram: https://www.instagram.com/drmaha.dental/
LinkedIn: https://www.linkedin.com/in/dr-sugz-maha-106336131/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S5 EP1 The Power of Hello - Turning Phone Calls into Patient Connections | Julie Parker

Sat, 23 May 2026 00:00:00 +0800

In this episode, Julie Parker discusses the critical role of effective communication in dental practices, particularly during the first patient interaction. She emphasises the importance of building trust, enhancing phone interactions, and training receptionists to improve patient engagement. Key strategies include increasing energy when answering calls, speaking slowly for clarity, and actively listening to patient needs. The conversation highlights the significance of these elements in creating a positive patient experience and the overall success of a dental practice.

Timestamps:
00:00 The Importance of First Impressions
02:53 Training for Effective Communication
05:54 Building Trust Through Communication
12:04 Key Strategies for Receptionists
18:06 The Role of Receptionists in Patient Experience

Takeaways:
- The first phone call is crucial for new patient consultations.
- Building trust starts with effective communication.
- Receptionists should be trained to enhance their phone interactions.
- Energy and enthusiasm can significantly impact patient calls.
- Going slow during conversations ensures clarity and understanding.
- Using the patient's name fosters rapport and connection.
- Listening actively to patients is essential for understanding their needs.
- Triage questions can help deepen the connection with patients.
- Practice and repetition are key to improving communication skills.
- Creating a positive experience can make dental visits more enjoyable.

For more information about Julie Parker and Dental Business Mastery, see the links to her social media profiles below:

Website: https://dentalbusinessmastery.com.au/
Julie Parker LinkedIn: https://www.linkedin.com/in/julie-parker-01428412/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S4 EP12 Sustainable Solutions For Infection Control in Dentistry | Jurgen Kuhefuss

Sat, 09 May 2026 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Michelle Pritchard interviews Jurgen Kuhefuss, the Director of Bio Hygiene, about the importance of sustainable infection control in dental practices. They discuss the impact of chemicals used in dental hygiene, the benefits of biodegradable products, and the health risks associated with traditional disinfectants. Jürgen emphasises the need for dental teams to be aware of the products they use and their environmental impact, while also providing insights into navigating equipment warranties and marketing sustainability to attract patients. The conversation highlights the innovations in eco-friendly cleaning solutions and encourages dental practices to consider their carbon footprint.

Timestamp
00:00 Introduction to Sustainable Infection Control
02:52 The Importance of Biodegradable Products
05:09 Chemical Safety and Health Impacts
07:57 Navigating Equipment Warranties and Disinfectants
10:34 Innovations in Eco-Friendly Cleaning Solutions
13:28 Marketing Sustainability in Dental Practices
16:21 Conclusion and Call to Action

Takeaways
- Bio Hygiene products are 100% biodegradable and TGA registered.
- Chemical residues in dental practices can pose health risks.
- Pregnancy disruptors in disinfectants are a concern for dental staff.
- Reading material safety data sheets is crucial for safety.
- Most dental equipment in Australia is out of warranty, allowing for product choice.
- Plant-based wipes are a sustainable alternative to traditional wipes.
- Transporting disinfectants from overseas creates a large carbon footprint.
- Sustainability can be a competitive advantage for dental practices.
- Younger generations are more aware of environmental issues.

For more information about Jurgen Kuhefuss and Bio Hygiene, please see the link below:
Website: https://biohygiene.com.au/
LinkedIn: https://www.linkedin.com/company/bio-hygiene-pty-ltd/

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✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S4 EP11 Eco Dentistry - A Sustainable Future | Akshee Shah

Sat, 25 Apr 2026 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Dr Ash Shah discusses the integration of sustainability into dental practices. From reducing waste through innovative materials to creating eco-friendly patient care packs, Dr Shah shares her journey and the positive impact on both the environment and her practice's bottom line. The conversation highlights the importance of aligning business values with environmental responsibility and the potential for financial savings through sustainable practices.

Takeaways
- Sustainability is a current and relevant topic in dentistry.
- Personal values can drive business culture and practices.
- Reducing single-use plastics can significantly lower waste.
- Innovative alternatives exist for traditional dental supplies.
- Creating branded, eco-friendly patient care packs enhances patient engagement.
- Community involvement is crucial for sustainability efforts.
- Sustainable practices can lead to financial savings for dental practices.
- Staff alignment with sustainability values improves retention.
- Global outreach projects can connect local practices with broader communities.
- Starting with small changes can lead to significant impacts.

Connect with Dr Ash Shah and Shenton Park Village Dental:
Website: https://www.shentonparkvillagedental.com.au/
Facebook: https://www.facebook.com/ShentonParkVillageDental01
Instagram: https://www.instagram.com/shentonparkvillagedental/
Dr Ash Shah - LinkedIn: https://www.linkedin.com/in/akshee-shah/

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✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S4 EP10 Maximising Your Dental Practice's Sale Value | Brad Potter

Sat, 11 Apr 2026 00:00:00 +0800

In this episode, Michelle interviews Brad Potter, a seasoned business broker specialising in healthcare practices. They discuss the essential steps practice owners should take to maximise the value of their dental practice before selling. Key topics include understanding buyer preferences, the importance of practice presentation and equipment, systemising operations for smooth transitions, and navigating relationships with associates regarding goodwill. The conversation emphasises the significance of preparation and strategic planning in the sale process, as well as recognising the right time to sell.

Takeaways

Practice owners should start planning for sale well in advance.
The average age of buyers is getting younger, shifting market dynamics.
A well-presented practice can significantly increase sale value.
Investing in modern equipment is crucial for attracting buyers.
Systemising operations can ease transitions and enhance practice value.
Goodwill can be a contentious issue when selling to associates.
Mentoring associates is essential for their development and practice profitability.
Understanding buyer preferences can help tailor the practice for sale.
The right time to sell often comes after a significant life event.
Dentists often enjoy the clinical aspect more than the business management.

To learn more about Brad Potter and The Health Linc, visit his website:
Website: https://www.thehealthlinc.com.au/

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S4 EP9 From Practice To Profits - Reimagining Dental Exits | Craig Keegan

Sat, 28 Mar 2026 00:00:00 +0800

In this episode, Michelle Pritchard interviews Craig Keegan from M&A Profits, who discusses innovative exit strategies for dental practices, particularly focusing on a cooperative model that allows dentists to maintain control and trust while preparing for a successful exit. Craig outlines the importance of building a scalable business with 13 essential pillars. He explores various exit strategies, emphasising the need for planning and preparation from the moment a practice is acquired.

Chapters
00:00 Introduction to Dental Practice Exits
02:06 Craig Keegan's Background and Co-op Model
03:57 Building Trust in Dental Exits
07:42 Exploring 11 Exit Strategies
11:34 Cooperative Roll-Up Strategy Explained
14:23 Scaling Practices and Career Development
16:01 Sales and Marketing in Dental Practices
17:13 Foundations of Successful Exits

Takeaways
- There are multiple ways to exit a dental practice, not just selling to an associate or broker.
- The co-op model allows dentists to maintain control and trust during the exit process.
- Building trust is crucial for a successful exit strategy in dental practices.
- A dental practice should cover 13 essential pillars to be attractive to buyers.
- Scaling a business should only be done once all processes are in place.
- The cooperative roll-up strategy differs from traditional roll-ups by prioritising the well-being of staff and practices.
- Dentists can sell their business multiple times through strategic planning.
- Sales and marketing are essential components of a successful dental practice.
- Career development opportunities can arise from cooperative models in dental practices.
- Planning for an exit should start the day a practice is acquired.

Connect with Craig Keegan and M&A Profits”
Website: http://www.MAProfits.com/Dental
Facebook: http://www.C-Keegan.com/Facebook
Instagram: http://www.C-Keegan.com/Instagram
Craig Keegan - LinkedIn: www.C-Keegan.com/LinkedIn

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S4 EP8 The Future of Dental Practice Management Software | James Mani

Sat, 14 Mar 2026 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, Michelle Pritchard chats with James Mani from Carestack about the key role practice management systems play in running a modern dental practice. James shares lessons from his journey in the dental tech space, showing how well-integrated digital tools can improve patient care and streamline daily operations. They also discuss how AI is helping practices strengthen communication, boost clinical efficiency, and stay ahead in a fast-changing industry.

Takeaways
- Your practice management system could be the brain of your entire operation.
- Carestack is a dominant product in the Australian dental landscape.
- Digital workflows in dentistry are often fragmented and need integration.
- There are three pillars of practice management: commercial, operational, and clinical excellence.
- A PMS should act as a centralised hub connecting all relevant tools.
- AI tools can enhance patient communication without replacing human interaction.
- The integration of AI can significantly reduce administrative burdens for clinicians.
- Building trust and relationships with patients is crucial for practice success.
- Innovation in dental technology is essential for improving patient care.
- The orthodontic space is ripe for innovation and digital integration.

For more information about James Mani and CareStack, please see the link below:
Website: https://carestack.com/en-AU
Facebook: https://www.facebook.com/CareStackAustralia
Instagram: https://www.linkedin.com/in/jamesmani/
James Mani LinkedIn:https://www.linkedin.com/in/jamesmani/

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✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S4 EP7 Balancing Numbers And Patient Experience In Orthodontics | Sunil Purba

Sat, 28 Feb 2026 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Michelle Pritchard interviews Sunil Purba, Founder of the Integrated Executive, a chartered accountant and healthcare executive, about the financial metrics that orthodontic practices should analyse to ensure growth and sustainability. Sunil shares his journey in the industry, the challenges faced by practices post-COVID, and the importance of understanding key performance indicators. He emphasises the need for tailored strategies based on individual practice goals and highlights the significance of patient experience in a competitive landscape. Sunil also discusses economic indicators that suggest a more favourable business environment in the coming year and encourages practice owners to start planning for future success.

Timestamp:
01:00 Introduction to Financial Metrics in Orthodontics
03:36 Sunil Purba's Journey and Industry Insights
06:12 Challenges in the Orthodontic Industry Post-COVID
09:03 Key Metrics for Practice Performance
11:04 The Importance of Patient Experience
13:47 Navigating Competition in Orthodontics
14:25 Looking Ahead: Economic Indicators and Planning

Takeaways
- Understanding financial metrics is crucial for practice owners.
- Every practice has different goals and priorities.
- Post-COVID, orthodontic practices face unique challenges.
- Consumer spending habits have changed significantly.
- Key metrics include treatment conversions and cost of sales.
- Patient experience is a key differentiator in competition.
- Practices need to adapt to increased competition from GDPs.
- Economic indicators suggest a better year ahead.
- Planning for the future is essential for practice success.
- Consulting can provide valuable outside perspectives.

For more information about Sunil Purba and The Integrated Executive, follow their social media accounts:
Website: https://www.theintegratedexec.com/
LinkedIn: https://www.linkedin.com/in/sunil-purba-21aa1021/

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S4 EP6 Wealth Creation Strategies For Dental Practices | Kelly King

Sat, 14 Feb 2026 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Michelle Pritchard and Kelly King discuss the importance of intentional financial planning for dental practice owners. They explore how the right business structure can minimise taxes and support long-term growth, the significance of proactive tax planning and superannuation strategies, and the various options for generating passive income. The conversation emphasises the need for collaboration between financial planners and accountants to ensure a comprehensive approach to wealth creation and succession planning.

Timestamps:
01:00 Introduction to Wealth Creation in Dentistry
03:00 The Importance of Business Structure
08:30 Tax Planning and Superannuation Strategies
11:27 Exploring Passive Income Options
15:28 The Role of Financial Advisors
18:16 Long-Term Planning and Avoiding Costly Mistakes

Takeaways
- Wealth creation is the ultimate goal for dental practice owners.
- Intentional planning can create stability and support growth.
- The right business structure is crucial for minimising taxes.
- Proactive tax planning is essential for long-term success.
- Superannuation should be prioritised early in financial planning.
- Diversification is key in investment strategies, especially with SMSFs.
- Passive income options should be explored beyond property investments.
- Building a strong relationship with financial advisors is vital.
- Accumulating wealth requires a long-term perspective.
- Understanding the implications of business decisions can prevent costly mistakes.

Connect with Kelly King and Iconic Wealth:
Website: https://iconicwealth.net.au/

Facebook: https://www.facebook.com/IconicWealthMandurah/

Instagram: https://www.instagram.com/kellykingiconicwealth/

LinkedIn - Kelly King : https://www.linkedin.com/in/kelly-king-b12746b7/

#DentalSuccessBeyondChairside #AlignedBusinessConsulting #AlignedBC #MichellePritchard #PracticeManagement #PodcastforDentalPractice #KellyKing #FinancialPlanning #DentalConsulting #DentalBusiness #PracticeGrowth #DentalLeadership #DentalFinance #WealthCreation #TaxPlanning #Superannuation #PassiveIncome #DentalPracticeOwners #DentalPracticeManagement #DentalPodcast #DentistryBusiness #DentalSuccess #DentalCoaching #DentalStrategy #SuccessionPlanning #BusinessStructure

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S4 EP5 Mastering Financials for Dental Success | Arthur Addinall

Sat, 31 Jan 2026 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Michelle Pritchard speaks with Arthur Addinall, a chartered accountant specialising in helping dental professionals understand their financials. They discuss the importance of looking beyond tax time to manage a dental practice effectively, emphasising the need for strategic planning and the value of having a supportive team. Arthur shares insights on how to track key financial metrics, the significance of cash flow, and the necessity of investing in people to ensure long-term success and sustainability in the dental industry.

Timestamps:
01:00 Understanding Financials in Dental Practices
07:51 The Importance of Strategic Planning
13:58 Building a Supportive Team for Success

Takeaways
- Understanding financials is crucial for sustainable dental practices.
- Many dental owners overlook their numbers until tax time.
- Regularly reviewing financials helps limit risks and plan for the future.
- Strategic planning should encompass personal and business goals.
- Investing in advisors can save time and enhance business performance.
- Monthly reviews of business performance can guide strategic decisions.
- Cash flow management is essential for business sustainability.
- Tracking personnel costs is vital for understanding expenses.
- Building a supportive team is key to reducing stress and enhancing success.
- A proactive approach to business planning leads to better outcomes.

Connect with Arthur Addinall and Keays Forrest:
Website: https://keaysforrest.com.au/
Arthur Addinall - LinkedIn: https://www.linkedin.com/in/arthurjaddinall/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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S4 EP4 Building a Strong Legal Foundation for Dental Practices | David McMullen

Sat, 17 Jan 2026 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Michelle Pritchard speaks with David McMullen, a commercial lawyer specialising in the dental sector. They discuss the critical importance of establishing solid legal foundations for dental practices, particularly for first-time buyers. David emphasises the need for formal agreements, understanding business structures, and the ongoing legal responsibilities that come with running a dental practice. The conversation also covers the intricacies of buying and selling dental practices, highlighting the importance of being prepared and organised. Finally, they emphasise the importance of maintaining ongoing legal housekeeping and staying informed about evolving legal obligations, particularly in relation to privacy laws.

Timestamp:
01:00 The Importance of Legal Foundations in Dentistry
04:25 Navigating Business Structures for First-Time Buyers
10:28 Key Considerations in Buying and Selling Dental Practices
13:42 Ongoing Legal Housekeeping for Dental Practices

Takeaways:
- Legal foundations are often overlooked but essential for success.
- First-time buyers should understand their personal circumstances and business structure.
- Formal agreements are crucial when entering partnerships.
- Ongoing legal housekeeping is necessary for practice sustainability.
- Privacy laws are evolving and require attention from dental practices.
- Investing in legal advice is a small price for future success.
- Understanding your legal obligations is vital as a business owner.
- Be prepared and organised when selling a practice.
- A good lawyer can help navigate complex legal landscapes.
- Establishing a relationship with a lawyer can prevent future issues.

For more information, follow David McMullen and Panetta McGrath Lawyers on their social media accounts:
Website: https://www.pmlawyers.com.au/
LinkedIn: https://www.linkedin.com/in/davidmcmullen1/

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S4 EP 3 The Future of Dental Assistants' Classification | Kristy-Lee Billet

Sat, 03 Jan 2026 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Michelle Pritchard and HR expert Kristy-Lee Billett discuss upcoming changes to the Health Professionals and Support Services Award, particularly focusing on the classification and pay of dental assistants. They explore the implications of these changes, the importance of preparing for potential increases in staff costs, and the need for dental practices to enhance efficiency and productivity. The conversation also touches on the broader context of gender pay gaps and the need for compliance in the dental industry.

Timestamp:
01:02 Introduction to Upcoming Changes in Dental Awards
02:33 Understanding the Fair Work Commission's Review
05:47 Implications for Dental Assistants' Classification
09:08 The Impact of Qualifications on Classification Levels
12:05 Sustainability and Cost Management in Dental Practices
15:33 Potential Changes for Health Professionals
19:15 Final Thoughts and Preparing for Change

Takeaways
- The Fair Work Commission is reviewing the Health Professionals and Support Services Award.
- Changes may lead to higher classifications and pay for dental assistants.
- Practices should prepare for potential increases in staff costs.
- Consultation with industry is ongoing before final determinations are made.
- Efficiency and productivity are crucial for managing costs in dental practices.
- Investing in qualified staff may be more beneficial in the long run.
- Technology can help reduce staffing overheads and improve productivity.
- The impact of changes will vary based on current staffing structures.
- Awareness of potential changes is important for practice owners.

Follow Kristy-Lee and People Powered Business on their social media:
Website: https://www.peoplepoweredbusiness.com.au/
Facebook: https://www.facebook.com/TheFootprintGroup
Instagram: https://www.instagram.com/kristy.lee.billett/
LinkedIn: https://www.linkedin.com/in/kristyleebillett

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S4 EP2 Change That Sticks - Getting Your Team Onboard The Right Way | Ro Gorell

Sat, 20 Dec 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, Michelle Pritchard is joined by Ro Gorell, experienced change strategist and founder of Grow Talent Pty Ltd. Together, they explore why change efforts in dental practices often fall short and how to get your team on board from the start. Ro shares insights grounded in behavioural science, highlighting the importance of communication, context, and collaboration when implementing new systems or strategies. Whether you're introducing new technology or refining your workflows, this conversation will help you lead change that sticks.

Timestamp:
01:00 Introduction to Change Management
01:57 Engaging Teams in Change

Takeaways
- I've worked with small businesses where there's a founder involved.
- They spend months developing this cunning plan.
- They haven't even communicated their plan before getting the plan together.
- Everything is context-dependent.
- What works in one environment might not work in another.
- It does make much more sense to understand your own context first.
- Find out what's going on with your people first.

To know more about Ro Gorell and Grow Talent Pty Ltd, follow their social media accounts:
Website: https://growtalentro.com/
Facebook: https://www.facebook.com/GrowTalentRo
Instagram: https://www.instagram.com/rogorell/
Ro Gorell’s LinkedIn: https://www.linkedin.com/in/rogorell/

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S4 EP1 Sustainability Starts with You - A Practice Owner's Journey | Parul Bhatia

Sat, 06 Dec 2025 00:00:00 +0800

In this conversation, Michelle Pritchard speaks with Dr Parul Bhatia about her journey as a dental practice owner, the challenges of balancing personal and professional life, and the importance of support systems in managing a successful practice. Parul shares her insights on sustainability, the need for business management, and how success can be defined differently for each practitioner. The discussion emphasises the significance of aligning values, seeking help, and preparing adequately before entering the business.

Chapters
01:00 The Journey of Practice Ownership
03:40 Finding Balance and Sustainability
06:08 The Role of Support in Practice Management
08:46 Defining Success in Dentistry
11:19 Lessons Learned and Advice for Future Owners

Takeaways
- Practice ownership can be overwhelming without proper support.
- Finding balance is crucial for personal and professional success.
- Women in leadership roles often carry additional emotional burdens.
- Hiring a dedicated practice manager can alleviate stress.
- Business coaching can empower practice owners to implement effective systems.
- Success in dentistry is not one-size-fits-all; it varies by individual.
- Understanding financials is essential for practice management.
- Building strong relationships with team members enhances practice sustainability.
- Defining personal values is key to a fulfilling practice ownership experience.
- Preparation and research are vital before starting a business.

Follow Parul Bhatia on her social media accounts:
Website: https://www.butlerdental.com.au/
Facebook: https://www.facebook.com/parul.bhatia.5
Instagram: https://www.instagram.com/parul37
LinkedIn Personal: https://www.linkedin.com/in/parul-bhatia-4a9a1759/

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S3 EP16 AI Scribes | Lauren Cawthorne

Sat, 22 Nov 2025 00:00:00 +0800

In this episode of Dental Success Beyond Chairside, Michelle Pritchard interviews Lauren Cawthorne, a treatment coordinator from Harris Orthodontics, about the integration of AI scribes in dental practices. They discuss Lauren's journey into the dental field, the benefits of automating tasks to save time, and how AI technology enhances patient communication and care. Lauren shares her experiences with the AI platform Heidi Health, explaining how it assists in note-taking, generating reports, and improving overall efficiency in consultations. The conversation underscores the significance of technology in contemporary dental practices and its influence on patient relationships.

Timestamp:
01:00 Introduction to AI in Dental Practices
02:20 Lauren's Journey in Dentistry
05:34 Understanding AI Scribes
10:46 Time-Saving Benefits of AI
16:16 Enhancing Patient Communication with AI
18:03 User Experience and Learning Curve

Takeaways
- Automation can significantly enhance patient interaction time.
- AI scribes help in managing overwhelming information loads.
- Using AI platforms can streamline the note-taking process.
- AI can provide templates for reports and referrals.
- Transcription services can reduce administrative burdens.
- AI helps in maintaining accurate patient records.
- The learning curve for AI tools is manageable.
- Patient privacy is a priority with AI technology.
- AI can simplify complex treatment options for patients.
- Technology can enhance professionalism in dental practices.

To learn more about Heidi Health and Lyrebird, please check their website:
Heidi Health: https://www.heidihealth.com/en-au
Lyrebird Health: https://www.lyrebirdhealth.com/au

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S3 EP15 Guarding Your Practice - Securing Patient Data in a Digital Age | Stuart Millington

Sat, 08 Nov 2025 00:00:00 +0800

Securing Your Practice: IT Vulnerabilities & Risk Management with Stuart Millington

In this episode of Dental Success: Beyond Chairside, I’m joined by Stuart Millington from Bluebird IT. With over 20 years of experience in the IT industry, Stuart specialises in providing exceptional IT support, particularly for the healthcare sector. His expertise ensures that technology aligns seamlessly with his clients' unique business journeys.

If you've ever wondered, How confident am I that my sensitive data is secure? or Could hidden IT vulnerabilities or internal risks be putting my business at risk?, this episode is for you.

Stuart shares valuable insights into how practice owners can protect themselves from IT vulnerabilities, covering:

✅ Identifying Hidden Risks – Understanding the most common IT security threats in dental practices.

✅ Strengthening Data Protection – Key steps to safeguard patient data and sensitive business information.

✅ Proactive IT Strategies – How implementing the right systems can prevent cyber threats and internal security risks.

Key Highlights:

✨ Cybersecurity for Dental Practices – Why dental practices are prime targets and how to stay ahead of potential threats.

✨ Preventing Data Breaches – Practical steps to protect patient records, financial information, and stock management systems.

✨ Long-Term IT Security Success – How a proactive approach to IT management can create a safer, more efficient practice.

For more expert insights on securing your practice against IT vulnerabilities, don’t miss this essential conversation with Stuart Millington! Stay tuned for more episodes of Dental Success: Beyond Chairside, where we continue to explore ways to improve and innovate in the dental industry.

To learn more about Bluebird IT and how they support healthcare businesses, visit their website and social media accounts ⬇️

🌐 Website: https://bluebirdit.com.au/
📘 Facebook: https://www.facebook.com/BluebirdITMandurah
📷 Instagram: https://www.instagram.com/bluebird__it/
🔗 Bluebird IT LinkedIn: https://www.linkedin.com/company/bluebird-it/posts/?feedView=all

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S3 EP14 Mindset in Dentistry | Dr Vicky Samios

Sat, 25 Oct 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Vicki Samios, founder of Above It. As a dentist, practice owner, and business coach, Vicki brings a wealth of experience in navigating the complexities of practice ownership. She understands firsthand the balancing act of patient care, business decisions, and team management.

If running a practice ever feels overwhelming, this episode is full of practical insights to help you shift your mindset, lead with clarity, and create a supportive, high-performing team environment.

Vicki shares her journey and practical strategies to make practice ownership smoother, including:
- Mindset Shifts for Success – How adjusting your perspective can ease the challenges of practice management.
- Building Strong Leadership & Team Culture – Practical steps to foster a supportive and motivated team.
- Embracing Support & Guidance – Why asking for help is a strength, not a weakness, and how it can elevate your practice.

Key Highlights:
- The Power of Perspective – How small mindset changes can lead to big improvements in practice management.
- Leading with Confidence – Tips on strengthening leadership skills and creating a positive workplace culture.
- Seeking Help to Succeed – The benefits of mentorship, coaching, and collaboration in growing your practice.

For more insights on navigating the challenges of practice ownership, don’t miss this conversation with Vicki Samios! Stay tuned for more episodes and expert insights on Dental Success: Beyond Chairside, where we continue to explore strategies for success in the dental industry.

To learn more about Vicki Samios and Above It, visit her website and connect with her online ⬇️
Website: https://vickysamios.com/
Facebook: https://www.facebook.com/dr.vicky.prokopiou
Instagram: https://www.instagram.com/vickysamios/
LinkedIn: https://linkedin.com/in/dr-vicky

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S3 EP13 How To Streamline Dental Practice Procedures with My Dental SOP | Joe Chickerillo

Sat, 11 Oct 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I chat with Joe Chickerillo, founder of My Dental SOP—a service built for busy dental practices who know they need better systems but don’t have the time or energy to do it themselves.

Joe has over 15 years’ experience in SaaS, much of it in the dental space, and now helps practice owners get their sticky notes, mental checklists, and scattered processes sorted—without the overwhelm.

If your team constantly asks, “Where’s that checklist?” or “How do we do this again?”—this episode is for you.

We cover:

Why so many SOPs never get written down—and how Joe’s team solves that for you
What makes an SOP actually usable (not just a document that gets ignored)
Why digital SOPs are easier to update, share, and stick to

What you’ll hear:

How Joe’s tech background helps make systemisation simple and realistic
Real examples of stress caused by poor documentation—and how to fix it
Why SOPs need to work for the team, not just the owner

Whether you’re a practice owner, manager or team lead, this conversation will give you ideas (and a dose of motivation) to finally get your systems sorted—without doing it all yourself.

Learn more about Joe Chickerillo and My Dental SOP:
Website: https://www.mydentalsop.com
Facebook: https://www.facebook.com/MyDentalSOP
Instagram: https://www.instagram.com/mydentalsop/
LinkedIn: https://www.linkedin.com/company/mydentalsop/
Youtube: https://www.youtube.com/channel/UCylC5YJfcwMop2y2L6sukAQ
Joe Chickerillo - LinkedIn: https://www.linkedin.com/in/joechick/

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302

Stay tuned for more episodes from Dental Success: Beyond Chairside!

S3 EP12 Grow Your Dental Practice With Online Reviews and Engagement Tools | Tony Van Eyk

Sat, 27 Sep 2025 00:00:00 +0800

In this episode, Michelle Pritchard speaks with Tony Van Eyk, Managing Director of BirdEye Australia, about the challenges dental practices face in managing their online presence and customer engagement. They discuss how BirdEye's platform helps practices attract new patients, improve customer experience, and save time through automation and AI technology. The conversation highlights the importance of adapting to changing consumer behaviours and the need for dental practices to embrace modern tools to stay competitive.

Takeaways
- Dental practices feel overwhelmed by online engagement demands.
- BirdEye helps attract patients cost-effectively through local search.
- Online reviews are crucial for building consumer confidence.
- Automated follow-up campaigns can enhance review collection.
- Consumer behaviour is shifting towards AI and chat-based searches.
- Customer experience expectations have changed post-COVID.
- Practices need to provide fast, digital experiences.
- AI tools can significantly save time for dental practices.
- Integration with practice management systems is essential.
- Embracing technology is key to staying competitive in dentistry.

Connect with Tony Van Eyk and BirdEye Australia:
Website: https://getbirdeye.com.au/
Facebook: https://www.facebook.com/birdeyeaustralia
Instagram: https://www.instagram.com/birdeye_australia/
Tony Van Eyk - LinkedIn: https://www.linkedin.com/in/tony-v-95553924/

------------------------------------------------------------------------------------

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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S3 EP11 Simplifying Social Media For Dentists | Carolyn S Dean

Sat, 13 Sep 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Carolyn S Dean, founder of The Fully Booked Dentist. Carolyn is one of Australia’s leading dental marketing specialists, helping practices attract and retain patients through practical marketing strategies. She is the author of Fully Booked: Dental Marketing Secrets for a Full Appointment Book and was named the 2018 Dental Industry Professional of the Year by the ADIA.

If managing social media feels like a time-consuming chore for your practice, this episode will help you simplify the process with the right systems.

Carolyn shares her experience and practical tips for making social media easy for dental practices, including:

✅ Creating a System That Works – How to streamline your social media approach so it runs smoothly without taking up all your time.
✅ Effective Content Planning – Simple strategies to plan and schedule content that connects with patients.
✅ Making Social Media Manageable – How to stay consistent without feeling overwhelmed.

Key Highlights:

✨ The Myth of 'No Time' – Why a lack of systems—not time—is the real obstacle to social media success.
✨ Smart Content Strategies – How to create engaging posts without overcomplicating the process.
✨ Consistency Without the Stress – Practical ways to keep your social media active without it becoming a burden.

For more on making social media an effortless part of your practice’s marketing, tune in to this conversation with Carolyn S Dean. Stay connected for more episodes of Dental Success: Beyond Chairside, where we explore practical strategies to help your practice succeed.

To learn more about Carolyn S Dean and The Fully Booked Dentist, visit her website and social media accounts ⬇️

🌐 Website: https://carolynsdean.com/
📘 Facebook: https://www.facebook.com/CarolynSDean.Author
📸 Instagram: https://www.instagram.com/carolynsdean/
🔗 LinkedIn: https://www.linkedin.com/in/carolyndean/

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302

Stay tuned for more episodes from Dental Success: Beyond Chairside!

S3 EP10 Simplify And Succeed: Smarter Social Media For Your Practice | Sarah Thomson

Sat, 30 Aug 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Sarah Thomson, founder of Online Social Butterfly. With over 20 years of marketing experience, Sarah has an impressive background that includes international roles, leadership across industries, and academic achievements in marketing and management. For the past decade, she has been conducting sought-after social media workshops, helping businesses master the art of digital strategy.

If social media feels like an overwhelming chore for your practice, especially with so much else on your plate, this episode is packed with actionable insights to help you make social media not only manageable but enjoyable.

Sarah shares her journey and practical strategies for making your practice’s social media presence smarter, including:

✅ Simplifying Your Strategy: How to create a social media plan that aligns with your practice’s goals and values.
✅ Making Social Media Enjoyable: Tips to shift your mindset and embrace social media as a tool for connection and growth.
✅ Achieving Consistency: Strategies to streamline your content creation process without sacrificing quality or authenticity.

Key Highlights:

✨ The Power of Simplicity: Why keeping your social media strategy straightforward is the key to long-term success.
✨ Shifting Your Perspective: How to see social media as an opportunity to connect with your audience, rather than just another task.
✨ Consistency Without Burnout: Practical tips for maintaining a consistent posting schedule without feeling overwhelmed.

For more insights on how to make social media an effective and enjoyable part of your dental practice, don’t miss this conversation with Sarah Thomson! Stay tuned for more episodes and insights from Dental Success: Beyond Chairside as we continue to explore ways to improve and innovate in the dental industry.

To learn more about Sarah Thomson and Online Social Butterfly, visit her website and social media accounts ⬇️

Website: https://onlinesocialbutterfly.com.au/
Facebook: https://www.facebook.com/OnlineSocialButterfly
Instagram: https://www.instagram.com/onlinesocialbutterfly/
LinkedIn:https://www.linkedin.com/in/sarahthomsonau/

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302

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S3 EP9 Infection Control in Dentistry | Roslyn Franklin

Sat, 16 Aug 2025 00:00:00 +0800

Infection Control in Dentistry with Dr. Roslyn Franklin

In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Roslyn Franklin, an experienced dentist, trainer, and infection control consultant with over 30 years of experience. As the founder of Amalgamate Consulting, Ros works with dental practices to simplify and implement effective infection control protocols.

With infection control being a critical part of every dental practice, keeping up with changing guidelines and compliance requirements can be overwhelming. If you've ever wondered whether your practice is truly meeting the highest standards, this episode is for you. Ros shares her insights, breaking down practical steps to ensure compliance without unnecessary stress.

In this episode, Ros covers:

✅ Common Infection Control Mistakes: What practices get wrong and how to fix it.
✅ Simplifying Compliance: Practical strategies to make infection control more manageable.
✅ Training Your Team Effectively: How to ensure infection control is a team effort.

Key Highlights:

✨ Avoiding Costly Errors: The most common infection control pitfalls and how to avoid them.
✨ Efficient Protocol Implementation: Steps to integrate best practices seamlessly.
✨ Keeping Up with Regulations: How to stay compliant with minimal hassle.

For more insights on how to streamline infection control without compromising patient safety, don’t miss this informative conversation with Dr Roslyn Franklin! Stay tuned for more episodes of Dental Success: Beyond Chairside as we continue exploring innovation, growth, and best practices in the dental industry.

Learn More About Dr Roslyn Franklin & Amalgamate Consulting:

Website: https://www.amalgamate.com.au/
Ros Franklin LinkedIn: https://www.linkedin.com/in/roslynfranklin/

Facebook: https://www.facebook.com/AmalgamateConsulting

🚀 More episodes coming soon—stay tuned!

Send us Fan Mail

Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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S3 EP8 How Steri N' Stock Frees Up Time For What Matters - Your Patients | Damien Drummond

Sat, 02 Aug 2025 00:00:00 +0800

Managing stock shouldn’t be stressful, and it definitely shouldn’t be taking your team’s time away from patient care.

In this episode, I’m joined by Damien Drummond from Steri 'n Stock, a business built to fix one problem: stock systems that just don’t work. Damien’s focus is clear—automate and streamline the way practices manage dental supplies so teams can get back to what matters most.

If you’ve ever dealt with inconsistent ordering, missing supplies, or systems that rely too much on memory, this episode is for you. Damien breaks down how practices can remove the guesswork from stock control and free up hours of admin time.

We cover:

Smarter stock management systems that reduce manual work

Automated tools that notify your team before you run out
Consistent ordering processes to reduce waste and improve accuracy
Onboarding support to ensure the system runs smoothly from day one
Results from practices that no longer stress over supply cupboards

Why this matters:

Less admin, more patient care: Automation cuts down the time spent chasing stock
Reliable systems: You don’t need to rely on memory or sticky notes
Support from behind the scenes: Better systems = more focus on patients

This episode is about one thing: simplifying stock management so your team can stop firefighting and start focusing.

Learn more about Steri 'n Stock & Damien Drummond:

🌐 Website: https://sterinstock.au/

💼 LinkedIn: https://www.linkedin.com/in/damien-d-3959a738/

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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S3 EP7 Practice Management Systems Part 2 | Core Practice, EXACT and Praktika

Sat, 19 Jul 2025 00:00:00 +0800

Beyond the Basics: Making Your PMS Work Harder for You
Part 2 of our Practice Management Software Series

In this follow-up episode of Dental Success: Beyond Chairside, I’m joined by Mark Burns (Core Practice), Mika McKeany (EXACT), and Konstantin Pinchuk (Praktika) to go deeper into how dental practices can get the most out of their practice management systems—beyond the initial setup.

🎯 Why does this matter?
Choosing a PMS is just the first step. What really counts is how well it integrates into your day-to-day, supports your team, and helps you deliver a seamless patient experience.

In this episode, you’ll learn:
✅ The Future of Dental Software – How modern systems like Core Practice, EXACT, and Praktika are redefining practice management.
✅ Key Features to Look For – What matters most when choosing a system tailored to your practice’s needs.
✅ The Impact on Patient Experience & Business Growth – How the right software can improve patient satisfaction while boosting operational efficiency.

Key Takeaways:
✔ Choosing the Right System – Insights into the strengths of Core Practice, EXACT and Praktika.
✔ Scaling with Software – How investing in the right tech can support long-term practice growth.

If you're looking for a better way to manage your practice, this episode can assist you understand what each PMS can offer you and your practice!

Connect with Our Guests:
🔹 MARK BURNS (CORE PRACTICE)
Website: http://www.CorePractice.com.au
Mark Burns - LinkedIn: http://linkedin.com/in/mark-burns-7292b425
Facebook: https://www.facebook.com/corepracticeau
Instagram: https://www.instagram.com/corepracticeau/

🔹 MIKA MCKEANY (EXACT)
Website: https://www.exactdental.com.au/
Facebook: https://www.facebook.com/HS1APAC

🔹 KONSTANTIN PINCHUK (PRAKTIKA)
Website: http://praktika.com.au
Facebook: https://www.facebook.com/profile.php?id=100063655077058
LinkedIn: https://www.linkedin.com/company/praktikadental/?originalSubdomain=au

Send us Fan Mail

Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S3 EP6 Practice Management Systems Part 1 | Dental4Web, Zavy 360 and Dentally

Sat, 05 Jul 2025 00:00:00 +0800

⏳ Timestamp⏳
0:00 Introduction
3:46 Sean Perera - Dental4Web
15:15 Scott Rotton - Zavy 360
26:53 Charles Garde - Dentally

_ _ _

In this episode of Dental Success: Beyond Chairside, I sit down with Sean Perera (Centaur Software Development), Scott Rotton (Zavy 360), and Charles Garde (Dentally PMS) to explore the latest innovations in dental practice management software and how the right system can revolutionize your practice’s efficiency and profitability.

🚀 Why is this important?
The right practice management software can transform how a dental practice operates—streamlining workflows, enhancing patient experience, and improving overall profitability. But with so many options available, how do you know which one is the best fit for your practice?

In this episode, you’ll learn:

✅ The Future of Dental Software – How modern systems like D4Ws, Zavy360, and Dentally PMS are redefining practice management.
✅ Key Features to Look For – What matters most when choosing a system tailored to your practice’s needs.
✅ The Impact on Patient Experience & Business Growth – How the right software can improve patient satisfaction while boosting operational efficiency.

Key Takeaways:

✔ Choosing the Right System – Insights into the strengths of D4Ws, Zavy 360, and Dentally PMS.
✔ Common Pitfalls to Avoid – Mistakes practices make when selecting a management system and how to steer clear of them.
✔ Scaling with Software – How investing in the right tech can support long-term practice growth.

📌 If you're looking for a better way to manage your practice, this episode is packed with expert insights you won’t want to miss!

Connect with Our Guests:

🔹 Sean Perera (Centaur Software Development)
Website: https://www.centaursoftware.com.au/
Sean Perera - LinkedIn: https://www.linkedin.com/in/seanperera616/

🔹 Scott Rotton (Zavy 360)
Website: https://www.zavy360.com/
Scott Rotton - Linkedin: https://www.linkedin.com/in/scott-rotton-ba09aa29/
Zavy 360 - LinkedIn: https://www.linkedin.com/company/zavy360/
Facebook: https://www.facebook.com/zavy360/
Instagram: https://www.instagram.com/zavy_360/

🔹 Charles Garde (Dentally PMS)
Website: https://www.dentally.com/en-au/
Charles Garde - LinkedIn: https://www.linkedin.com/in/charles-garde/
Dentally - LinkedIn: https://www.linkedin.com/company/dentally/

Send us Fan Mail

Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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S3 EP5 The Power of Systems | Ange Wall

Sat, 21 Jun 2025 00:00:00 +0800

Are you feeling stuck in the day-to-day of your dental practice? What if the right systems could give you back time, reduce stress, and help your team run things smoothly—without you having to micromanage?

In this episode of Dental Success: Beyond Chairside, I’m joined by Ange Wall, systemisation expert and Founder of Optivise Solutions, to discuss how streamlining operations can make your practice more efficient and give you the freedom to focus on what truly matters

🚀 How can systems give you back time and control?
Many practice owners struggle with inefficiency, bottlenecks, and burnout. Ange shares how simple, effective systems can improve workflow, reduce chaos, and create a more scalable, profitable practice—without sacrificing patient care.

In this episode, you’ll learn:

✅ Why Systems Matter – The key to running a stress-free, high-performing practice.
✅ Small Changes, Big Impact – How tools like training videos can streamline operations.
✅ Where to Start – Practical steps to begin organising and optimising your workflows

Key Takeaways:

✔ More Freedom, Less Chaos – How well-structured systems let you step back without losing control.
✔ Efficiency Boosters – Small tweaks that dramatically improve your practice’s productivity.
✔ Actionable Steps – Simple ways to start systemising your practice today

📌 If you’re a dental practice owner looking for more control, flexibility, and efficiency, this episode is a must-listen!

Connect with Ange Wall & Optivise Solutions:

🌐 Website: https://www.optivisesolutions.com/
📸 Instagram: https://www.instagram.com/optivise_solutions
💼 Ange Wall - LinkedIn: https://www.linkedin.com/in/ange-wall-32768a180/

Send us Fan Mail

Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302

Stay tuned for more episodes from Dental Success: Beyond Chairside!

S3 EP4 How To Scale Your Dental Practice Without Losing Quality Or Control | Ash Patel

Sat, 07 Jun 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Ash Patel from Peel Orthodontics. When Ash first took over the practice, it was a small, part-time operation with just two staff members. Today, it has grown into a full-time practice with a larger team and multiple associates—all while maintaining a strong focus on patient care.

Scaling a practice isn’t just about increasing patient numbers. It takes the right systems, leadership, and processes to maintain quality while supporting sustainable growth. In this conversation, Ash shares how he managed the challenges of expansion and what’s really involved in building a strong, well-run practice.

We discuss:

✅ The Role of Systems in Scaling – How structured processes create consistency and efficiency as a practice grows.
✅ Maintaining Quality While Expanding – Strategies for ensuring high standards of patient care as your team and operations grow.
✅ Building a Strong Team – The importance of hiring, training, and leadership in practice success.

Key Highlights:

✨ From Small Team to Full-Time Practice – Ash’s journey from a two-person team to a thriving multi-associate practice.
✨ Why Systems Matter – How implementing the right processes can reduce stress and improve outcomes.
✨ Scaling Without Losing Control – Tips on managing growth while keeping patient care a top priority.

For more practical strategies for growing and managing a successful dental practice, don’t miss this episode with Dr Ash Patel! Stay tuned for more expert conversations on Dental Success: Beyond Chairside as we explore what it takes to run a thriving practice.

To learn more about Dr Ash Patel and Peel Orthodontics, visit the website and connect online ⬇️

Website: https://www.morethanasmile.com.au/

Facebook: https://www.facebook.com/PeelOrtho/
Instagram: https://www.instagram.com/peelorthodontics/

Send us Fan Mail

Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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S3 EP3 Simplify and Streamline - How Systems Can Transform Your Dental Practice | Justeen Kirk

Sat, 24 May 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Justeen Kirk, Founder and CEO of ISO Matters, a boutique consultancy firm dedicated to helping small business owners build tailored systems. With a rich background in project management and leadership roles across public and private enterprises, Justeen developed a deep appreciation for the power of well-structured systems.

If you've ever wondered what systems are and how they can transform your dental practice, this episode is for you! Justeen shares her story and expertise, revealing how streamlining processes and building systems can help dental practices thrive.

Tune in to discover:

✅ Simplifying Practice Management: The impact of tailored systems on day-to-day operations.
✅ Boosting Efficiency: How systems can reduce inefficiencies and save valuable time.
✅ Empowering Your Team: The role of structured processes in creating a confident, capable team.

Key Highlights:

✨ What Are Systems, Really? Demystifying the concept and understanding their role in your practice.
✨ Streamlined Success: How systems can help you overcome challenges and focus on patient care.
✨ Scalable Growth: The importance of systems in supporting a growing dental practice.

For more insights on how tailored systems can elevate your dental practice, don’t miss this inspiring episode with Justeen Kirk! Stay tuned for more episodes and insights from Dental Success: Beyond Chairside as we continue to explore ways to innovate and thrive in the dental industry.

To learn more about Justeen Kirk and ISO Matters, connect with her:
Website: https://www.isomatters.com.au/
Facebook: https://www.facebook.com/isomatters
Instagram: https://www.instagram.com/isomatters/
ISO Matters LinkedIn: https://www.linkedin.com/company/iso-matters/

Justeen Kirk’s Linkedin: https://www.linkedin.com/in/justeenkirk/

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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S3 EP2 | From New Grad to Practice Owner: A Candid Conversation | Ross Pritchard

Sat, 10 May 2025 00:00:00 +0800

Thinking of Buying a Dental Practice? Here’s What You Need to Know!

In this insightful and personal episode of Dental Success: Beyond Chairside, I sit down with Ross Pritchard—a former dentist, practice owner, and my husband—for an honest conversation about his journey in dentistry.

From navigating public and private practice as a new graduate to stepping into ownership, Ross shares the challenges, lessons, and wins that shaped his career. Whether you're just starting out or considering buying a practice, this episode offers valuable insights into the realities of running a dental business.

What You’ll Learn in This Episode:
✅ The Early Career Journey – From dental school to working in both public and private practice.
✅ Buying a Practice – What stepping into ownership is really like (and what Ross wishes he had known).
✅ Building Systems That Work – How implementing the right processes reduces stress and improves efficiency.

Key Takeaways:
✔ Lessons from the Early Years – The biggest surprises Ross faced after graduation.
✔ Practice Ownership Realities – The highs, lows, and unexpected challenges of running a business.
✔ Streamlining for Success – Practical strategies for making systems work so you can focus on patient care.

📌 Thinking about buying a practice? This episode is packed with real-life experiences and actionable advice you don’t want to miss!

#DentalPracticeOwnership #NewDentistJourney #DentalBusiness #PracticeManagement #BusinessGrowth #DentalSuccess #RossPritchard #BeyondChairside

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✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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S3 EP #1 Business Momentum: Strategy and Success | Greg Gunther

Sat, 26 Apr 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Greg Gunther from Your Business Momentum. Greg is a seasoned business advisor, mentor, and strategy implementation specialist with a passion for helping organisations clarify their strategy and execute it effectively. With over 30 years of business and professional experience, Greg has guided numerous established, rapidly growing businesses toward long-term success.

If you’ve ever felt the pressure of your business depending heavily on your presence or worry about maintaining momentum in your absence, this episode is for you. Greg shares his story and expertise, offering actionable advice for small business owners to create sustainable and scalable success.

In this episode, Greg covers:

✅ Empowering Business Independence: How to structure your business so it thrives without you.
✅ Clarity in Strategy: The importance of a clear, focused business strategy.
✅ Sustainable Success: Building a business model that supports long-term growth and resilience.

Key Highlights:

✨ Overcoming Over-Reliance: Strategies to ensure your business doesn’t depend entirely on you.
✨ Implementing Clear Strategies: Practical steps to turn your vision into actionable results.
✨ Achieving Momentum: How to maintain growth and adaptability in an ever-changing business environment.

For more insights on creating a sustainable, scalable business that thrives in your absence, don’t miss this inspiring conversation with Greg Gunther! Stay tuned for more episodes and insights from Dental Success: Beyond Chairside as we continue to explore innovative ways to improve and grow in the dental industry.

To learn more about Greg Gunther and the work he’s doing at Your Business Momentum, check out the links in the episode description.

Website: https://www.yourbusinessmomentum.com.au/
LinkedIn: https://www.linkedin.com/in/greggunther/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Connect with me: https://linktr.ee/alignedbusinessconsulting

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S2 EP# 14 How Virtual Assistants Can Help Your Practice | Casey Bull

Sat, 12 Apr 2025 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Casey Bull, COO of MyOrthoVA, a company that supplies expertly trained Virtual Assistants (VAs) to dental and orthodontic practices across the globe. With over a decade of experience in orthodontics, Casey is at the forefront of practice innovation in the industry. Her work is transforming how practices manage tasks and optimise operations.

If you’ve been struggling to catch up on tasks like recalls, dental monitoring, or other administrative duties due to team shortages, this episode is packed with insights on how VAs can be a turning point for your practice.

Casey shares her inspiring journey and the innovative solutions MyOrtho VA offers, including:

✅ Addressing Staffing Challenges: How virtual assistants can help practices overcome team shortages and stay on top of essential tasks.

✅ Boosting Efficiency: The role of VAs in streamlining operations and improving practice management.

✅ Global Expertise: How MyOrtho VA provides tailored solutions to dental practices worldwide.

Key Highlights:

✨ Overcoming Staffing Shortages: Practical insights into managing administrative challenges with virtual assistants.

✨ Practice Innovation: The benefits of integrating VAs into your workflow to improve efficiency and reduce stress.

✨ Global Solutions: How MyOrtho VA’s expertise caters to the unique needs of practices across different regions.

For more insights on how Virtual Assistants can transform your dental practice, don’t miss this engaging episode with Casey Bull! Stay tuned for more episodes and strategies from Dental Success: Beyond Chairside as we continue to explore innovative solutions for the dental industry.

To learn more about Casey Bull and the work of MyOrthoVA, check out the episode description for links to her practice and social media profiles.

MyOrthoVA Social Media Profiles:

Website: https://www.myorthova.com/

Facebook: https://www.facebook.com/myorthova

Instagram: https://www.instagram.com/myorthova/

LinkedIn: https://www.linkedin.com/company/myorthova/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S2 Ep #13 Work Health and Safety Regulations | Pauline Tarrant

Sat, 29 Mar 2025 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we dive into the new Work Health and Safety (WH&S) legislation and its potential impact on dental practices with our expert guest, Pauline Tarrant, Director of Pauline Tarrant Consulting.

Pauline brings a wealth of experience, holding a Master’s in Human Resource Management and over 25 years of HR expertise. She is a trusted partner for leadership teams across WA and beyond, offering practical solutions to workplace challenges, from investigations and reviews to LEGO® Serious Play®.

In this episode, Pauline shares her journey and unpacks the implications of the new WH&S regulations for dental practice owners and teams, providing actionable advice to help navigate these changes confidently.

Pauline discusses how to:

✅ Understand Key Legislative Changes: What dental practice owners need to know about the new WH&S laws.

✅ Address Compliance Challenges: Practical steps to ensure your practice complies with updated requirements.

✅ Foster a Safer Workplace: The importance of WH&S in building a productive and healthy team environment.

Key Highlights:

✨ New Legislation, New Responsibilities: Insights into the WH&S changes and how they might affect dental practices.

✨ Practical Compliance: Actionable advice to align your practice with the new regulations.

✨ Leadership and Safety: How WH&S compliance contributes to a thriving workplace culture.

For more insights on staying compliant and creating a safe, supportive workplace in your dental practice, don’t miss this informative episode with Pauline Tarrant!

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S2 Ep #12 Employment Relations Reforms | Kristy-Lee Billet

Sat, 15 Mar 2025 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we delve into the recent Employment Relations reforms—the most significant changes since the introduction of Fair Work. Are you aware of the impact this legislation can have on your dental practice?

Today, I am joined by Kristy-Lee Billett, Founder of People Powered Business. Kristy-Lee is a nationally recognised HR expert and a passionate advocate for small businesses. She’s also a podcast host, mum, wife, beach lover, and runner. These Employment Relations Legislation changes pose potential risks to dental practice owners.

Kristy-Lee shares her journey and outlines these changes, covering:

✅ Understanding the Reforms: A breakdown of the recent Employment Relations reforms and what they entail.

✅ Impact on Practice Owners: How these changes could affect your dental practice and operations.

✅ Compliance Strategies: Practical steps that practice owners can take to ensure compliance and mitigate risks.

Key Highlights:

✨ Legislation Insight: Learn about the latest Employment Relations reforms and their implications for your practice.

✨ Risk Awareness: Understand the potential risks and challenges these changes may present.

✨ Actionable Steps: Discover what you can do to stay compliant and protect your practice.

For valuable insights into the Employment Relations reforms and how they could affect your dental practice, don’t miss this episode with Kristy-Lee Billett!

Resources:

Website: https://www.peoplepoweredbusiness.com.au/

Facebook: https://www.facebook.com/TheFootprintGroup

Instagram: https://www.instagram.com/kristy.lee.billett/

LinkedIn: https://www.linkedin.com/in/kristyleebillett

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Connect with me: https://linktr.ee/alignedbusinessconsulting

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S2 Ep #11 Navigating Performance Management | Andrew Bland

Sat, 01 Mar 2025 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we tackle a common challenge in dental practices: performance management. Have you ever needed to address a team member's performance but hesitated due to a dislike of conflict or fear of rocking the boat?

Today, I'm thrilled to welcome Andrew Bland, Principal Lawyer at BlandsLaw. Andrew specialises in employee relations, commercial law, and litigation. Known for his friendly, relaxed approach, he is committed to avoiding complex 'lawyer speak' while providing practical solutions for his clients.

Andrew will share valuable insights tailored for the dental community, including:

✅ Key Strategies for Performance Management: Discover effective techniques to manage employee performance without the stress of conflict.

✅ Building a Successful Team: Learn how proactive performance management can contribute to a positive workplace culture.

✅ Navigating Difficult Conversations: Get tips on how to approach tough discussions with confidence and clarity.

Key Highlights:

✨ Effective Communication: How to engage with team members constructively.

✨ Conflict Resolution: Strategies to resolve issues while maintaining harmony in the practice.

✨ Team Building: The importance of performance management in fostering a strong, cohesive team.

For essential insights on managing employee performance and building a thriving dental team, don’t miss this episode with Andrew Bland!

Resources:

Website: http://blandslaw.com.au

Facebook: https://www.facebook.com/BlandslawPtyLtd

LinkedIn - Andrew Bland: https://www.linkedin.com/in/andrewblandemploymentlawyer/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S2 Ep #10 Combatting Burnout in Dental Teams | Rochelle Fisher

Sat, 15 Feb 2025 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we tackle a pressing issue in the dental field: burnout. Are you and your team feeling the weight of long days in surgery? Today, I am joined by Rochelle Fisher, Founder of Dental Assisting and Beyond. Rochelle has recently developed a programme called “Just Breathe”, designed to support the health and wellness of dental teams who spend their days caring for others.

The stress on the body and mind in the dental world is real and can lead to burnout, poor mental health, and workplace-related injuries. Rochelle shares her personal journey and the motivation behind creating this essential programme.

Key Highlights:

✨ Understanding Burnout: Rochelle discusses the signs of burnout and its impact on dental professionals.

✨ The "Just Breathe" Programme: Learn how this initiative aims to support health and wellness in dental teams.

✨ Practical Strategies: Discover actionable tips for managing stress and promoting mental well-being in the workplace.

For valuable insights on how to combat burnout and foster a healthier work environment, don’t miss this enlightening episode with Rochelle Fisher!

Resources:

Dental Assisting and Beyond Website: http://www.dentalassisting.com.au
Facebook: https://www.facebook.com/Dentalassistingandbeyond
Instagram: https://www.instagram.com/dentalassistingandbeyond/
LinkedIn - Rochelle Fisher: https://www.linkedin.com/in/rochelle-fisher-23a68a94/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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S2 Ep #9 Psychosocial Hazards & Wellbeing : Insights For Dental Practices | Anh Makkar

Sat, 01 Feb 2025 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we welcome Dr Anh Makkar, a former general dentist who has transitioned into the field of Positive Psychology and Wellbeing. With her firsthand experience in the dental industry, Dr Makkar discusses the pressing issue of psychosocial hazards in the workplace and shares practical strategies for ensuring compliance with the latest legislative requirements.

If you’ve ever wondered how to better support the mental health and wellbeing of your team while meeting regulatory standards, this episode is for you.

Dr Makkar shares her expertise on:

✅ Understanding Psychosocial Hazards: What they are and why they matter in dental practices.

✅ Ensuring Compliance: A step-by-step guide to adhering to legislation while fostering a positive workplace environment.

✅ Promoting Team Wellbeing: Practical strategies to enhance mental health and reduce burnout.

Key Highlights:

✨ Legislation Awareness: Understanding the mandate to monitor psychosocial hazards and its implications for dental practice owners.

✨ Positive Workplace Culture: How addressing psychosocial risks can transform your team’s morale and productivity.

✨ Actionable Insights: Simple, effective ways to integrate wellbeing into your practice’s operations.

For practical advice on navigating these legislative changes while promoting a culture of wellbeing, don’t miss this insightful conversation with Dr Anh Makkar!

To learn more about Anh, visit her LinkedIn Profile.

LinkedIn Profile - Dr Anh Makkar: https://www.linkedin.com/in/anh-makkar-27a747192/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
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Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S2 EP #8 Mastering Dental Practice Management | Julie Parker

Sat, 18 Jan 2025 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we’re excited to introduce Julie Parker, co-founder of Dental Business Mastery. Julie holds the distinction of being the first non-dentist to own a dental practice in Australia. After successfully managing her own practice for a decade, she transitioned into consulting in 2014, and her mission is to empower other dental practices to realise their full potential.

Whether you’re a practice manager looking to enhance your management skills or a recent graduate aiming to build a foundation in the non-clinical aspects of dentistry, this episode is packed with valuable insights. I first met Julie a couple of years ago and immediately saw the value of having a dedicated practice manager. Often, I’d visit practices where DAs or receptionists had been 'promoted' into the role, lacking the business management and leadership skills needed to inspire and grow their practice.

Julie has created courses for Practice Managers and new clinical graduates, focusing on leadership, communication, and streamlined operations. Her expertise has helped practices achieve operational excellence and foster supportive team environments.

In this episode, Julie will share insights on:

✅ Practice Manager Courses: The structure and goals of her course, designed to build strong leadership and management within dental practices.

✅ New Grad Programme: How this program supports new graduates transitioning into dental practice, equipping them with the knowledge they need for the non-clinical side of practice life.

✅ Key Benefits: How dental practice owners and their teams can benefit from these programs to drive growth and enhance practice management.

For more insights into how Julie Parker and Dental Business Mastery can help transform your practice, don’t miss this episode!

Resources:

Dental Business Mastery Website: https://dentalbusinessmastery.com.au/
Facebook: https://www.facebook.com/profile.php?id=100084693254794
Instagram: https://www.instagram.com/dentalbusinessmastery/
LinkedIn - Julie Parker: https://www.linkedin.com/in/julie-parker-01428412/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Connect with me: https://linktr.ee/alignedbusinessconsulting

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S2 Ep #7 Onboarding vs Orientation Process | Belinda McLean

Sat, 04 Jan 2025 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we welcome HR expert Belinda McLean, owner of Human Resource Focus. Belinda joins us to discuss one of the most critical yet often overlooked aspects of running a successful dental practice: structured onboarding.

If you've ever struggled with integrating new hires or have been disappointed by poor employee performance, this episode is a must-listen. Belinda shares her extensive knowledge on why structured onboarding is essential for the success and growth of your practice.

Belinda explains how structured onboarding can transform your dental practice by:

✅ Improving Employee Performance: Learn how proper onboarding leads to better, more engaged employees.

✅ Enhancing Employee Retention: Discover how onboarding helps integrate new hires more effectively, reducing turnover.

✅ Saving Time and Money: Avoid the costly mistakes that come with poorly handled onboarding processes.

Key Highlights:

✨ Successful Onboarding: The key steps in onboarding new hires for dental practices.
✨ Boosting Performance: Why onboarding directly impacts the performance and retention of staff.
✨ Financial Impact: How getting the onboarding process right can save your practice thousands.

For more insights on how structured onboarding can improve your practice's employee integration and overall success, don’t miss this insightful episode with Belinda McLean! Stay tuned for more episodes from Dental Success: Beyond Chairside, where we dive deeper into the key aspects of building a thriving practice.

Connect with Belinda McLean and HR Focus:

Website: https://www.hrfocus.com.au/

Facebook: https://www.facebook.com/HumanResourcesFocus

Instagram: https://www.instagram.com/hrfocus/

LinkedIn: https://www.linkedin.com/company/h-r-focus

Send us Fan Mail

Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Connect with me: https://linktr.ee/alignedbusinessconsulting

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Stay tuned for more episodes from Dental Success: Beyond Chairside!

S2 Ep #6 Creating a Culture of Living Values | Debora Harris

Sat, 21 Dec 2024 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, I’m joined by Dr Debora Harris, Specialist Orthodontist and owner of Harris Orthodontics. Dr Harris has earned the prestigious Thomas Graber Award and the Elson Storey Research Award, showcasing her dedication to excellence in orthodontics.

If your team dynamics have shifted since COVID, or your mission and values statement has been collecting dust, this episode will offer fresh perspectives on how to realign your practice with a clear, purpose-driven approach.

Dr Harris shares how resharing her vision and redefining her practice's mission and values with her team has transformed her practice, leading to:

✅ Reigniting Team Passion: How resharing her vision brought new energy to her team.

✅ Creating Cohesive Dynamics: The process of aligning her team with updated mission and values.

✅ Fostering Long-Term Success: How a values-driven approach is crucial for a thriving, successful practice.

Key Highlights:

✨ Reinvigorating Practice Culture: How realigning with a clear mission can reshape your workplace dynamics.

✨ Team Engagement: The importance of reconnecting with your team post-COVID by sharing a renewed vision.

✨ Long-Term Success: How a shared sense of purpose can reignite passion and lead to ongoing success.

For more insights on how resharing your vision and redefining your mission and values can transform your dental practice, don’t miss this inspiring episode with Dr Debora Harris! Stay tuned for more episodes and insights from Dental Success: Beyond Chairside as we continue to explore ways to improve and innovate in the dental industry.

To learn more about Harris Orthodontics and the work Dr Harris is doing, visit their website and social media accounts ⬇️

Website: https://www.harrisortho.com.au/

Facebook: https://www.facebook.com/HarrisOrtho

Instagram: https://www.instagram.com/harris_ortho/

Dr Debora Harris LinkedIn: https://www.linkedin.com/in/debora-harris-62a15316b/

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Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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S2 Ep #5 Setting a Roadmap of Ethos and Culture | Akshee Shah

Sat, 07 Dec 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we dive into the essentials of owning a dental practice and establishing a positive team culture from the ground up. Our guest, Dr Ash Shah, owner of Shenton Park Village Dental, shares her journey and the innovative approaches she has implemented to create a thriving, values-driven, and sustainable dental practice.

Dr Ash Shah’s practice is a shining example of how mission-focused values and a commitment to sustainability can lead to success. From using eco-friendly products to fostering a healthy team and patient environment, Dr Ash demonstrates the importance of alignment in practice management and sustainable initiatives.

Key topics include:
- Dr. Ash’s transition to practice ownership
- Building a roadmap based on core values
- Sustainable practices like using bamboo brushes and silk floss
- Engaging with the local community
- Creating a supportive team environment

Links:

Shenton Park Village Dental

Website: https://www.shentonparkvillagedental.com.au/

Facebook: https://www.facebook.com/ShentonParkVillageDental01/

Instagram: https://www.instagram.com/shentonparkvillagedental

Dr Akshee Shah Linkedin: https://www.linkedin.com/in/akshee-shah/

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S2 Ep #4 EPICC Solutions | Veronica Smith

Sat, 23 Nov 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we’re tackling the challenge of building a cohesive workplace culture. Is your team dictating how they want to work based on their past experiences? Are you finding it difficult to foster a positive environment that aligns with your practice’s values?

Today, I’m joined by Veronica Smith, Founder of EPICC Solutions. Veronica’s passion for creating strong and positive workplace cultures shines through as she shares her insights on the critical role values play in shaping successful dental practices. She believes that values are the foundation of any thriving business, and in this episode, she provides actionable strategies for aligning your team with these values to inspire their best work.

In this episode, Veronica shares:

✅ Values-Driven Cultures: How fostering a culture based on values can transform your dental practice.
✅ Real-World Success Stories: Examples of businesses that have thrived by cultivating a positive and aligned workplace culture.
✅ Veronica’s Journey: Why she champions values as the cornerstone of business success and how this approach has shaped her career.

Key Highlights:

✨ Cultural Transformation: Understand how values can unify your team and improve workplace morale.
✨ Inspiring Success: How positive workplace culture drives employee engagement and overall practice growth.
✨ Practical Strategies: Veronica’s step-by-step approach to building a values-driven culture in your practice.

If you’re looking to create a thriving, values-based culture in your dental practice, this episode with Veronica Smith is one you can’t afford to miss!

To learn more about EPICC Solutions, visit their website and follow Veronica on her social platforms:

🔗 Website: https://www.epiccsolutions.com.au/
📸 Instagram: https://www.instagram.com/veronica_a_smith/
💼 Facebook - EPICC Solutions: https://www.facebook.com/epiccsolutionsaustralia
💼 LinkedIn - Veronica Smith: https://www.linkedin.com/in/veronicasmithconsultant/

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S2 Ep #3 Building Your Dream Dental Team with DISC Personality Testing | Jackie Le Roux

Sat, 09 Nov 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we explore how personality testing can transform team relationships in dental practices. Have you ever struggled to understand your team members or felt like you weren’t hiring the right people? Personality testing could be the key to building stronger, more cohesive teams.

Today, I’m joined by Jackie Le Roux—Entrepreneur, Business Mentor, and People Connector. Jackie advocates for the use of the DISC method to help practice owners better understand their team dynamics and make more informed hiring decisions. By identifying personality traits, you can foster a work environment where communication and collaboration thrive.

In this episode, Jackie shares her expertise on:

✅ The DISC Method: How using this personality test can help you gain deeper insights into your team’s behaviour.
✅ Improved Hiring Practices: Using DISC insights to find the right fit for your dental practice.
✅ Strengthening Relationships: How understanding personality types can lead to better team dynamics and a more positive workplace culture.

Key Highlights:

✨ Building Strong Teams: Why personality testing is a valuable tool for creating high-performing, cohesive teams.
✨ Informed Hiring Decisions: How DISC helps you identify and hire the right people for your practice.
✨ Better Team Relationships: Practical strategies for fostering strong, trust-based relationships within your team.

If you’re looking to strengthen relationships and build a high-performing team, this episode with Jackie Le Roux is a must-listen!

To learn more about Jackie Le Roux and her work, follow her on:

🔗 Website: https://www.jackieleroux.com/
📸 Facebook: https://www.facebook.com/empoweropportunity
📸 Instagram: https://www.instagram.com/empoweropportunity/
💼 LinkedIn: https://www.linkedin.com/in/jackieleroux/

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S2 Ep #2 Lync Dental | Lyn Carman

Sat, 26 Oct 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we’re diving deep into the crucial topic of aligning values, culture, and philosophy when hiring new staff. As a dental practice owner, you understand the importance of creating a harmonious, high-performing team. But how do you ensure that every new hire truly aligns with your practice’s vision and values?

Today, I’m joined by Lyn Carman, founder of Lync Dental. Lyn’s expertise in building successful dental teams is rooted in her focus on values-driven hiring, which ensures that new team members contribute positively to your practice’s culture and philosophy. In this episode, Lyn reveals key strategies for fostering a cohesive and successful team.

In this episode, Lyn shares her insights on:

✅ Values-Driven Hiring: How aligning team values ensures a cohesive and productive work environment.
✅ Culture Fit: Why culture fit is essential for long-term team success in dental practices.
✅ Philosophy Alignment: Ensuring that new hires share your practice’s vision and philosophy for a unified approach.

Key Highlights:

✨ Team Harmony: How shared values foster a strong, united team.
✨ Cultural Alignment: The impact of culture in shaping a dental practice’s long-term success.
✨ Hiring Insights: Lyn’s practical advice for hiring with values, culture, and philosophy in mind.

If you’re looking to build a high-performing, value-driven team, this episode with Lyn Carman is a must-listen!

To learn more about Lync Dental, visit their website and follow Lyn on her social platforms:

🔗 Website: https://lyncdental.com.au/
📸 Instagram: https://www.instagram.com/lync.dental/
💼 LinkedIn - Lync Dental: https://www.linkedin.com/company/lync-dental
💼 LinkedIn - Lyn Carman: https://www.linkedin.com/in/lyn-carman-24a1201b/

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S2 Ep#1 Performia Australia | Negar Riazati

Sat, 12 Oct 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we delve into one of the biggest challenges dental practices face—hiring the right staff. Are you constantly searching for staff, hiring a qualified dental assistant with experience, only to later find they don’t meet your expectations? You're not alone.

Today, I am joined by Negar Riazati, the CEO of Performia Australia. I met Negar through a course on hiring high-performing teams, and her insights completely transformed my approach. Performia's process focuses on finding candidates who can truly perform, which is a stark contrast to the traditional methods many dental practices use when advertising for staff. While specific qualifications are essential for some roles, Performia emphasises performance above all.

In this episode, Negar shares her expertise on:

✅ Building High-Performing Teams: The Performia approach to hiring based on performance, not just qualifications.
✅ Team Culture: What makes a team and culture that a practice owner truly deserves.
✅ Effective Hiring Practices: How to shift your hiring strategy to find the right fit for your practice.

Key Highlights:
✨ Performance-Focused Hiring: Why focusing on performance is key to building a strong team.
✨ Creating a Deserving Culture: How to cultivate a team culture that reflects your practice’s values and vision.
✨ Practical Hiring Advice: Negar's tips on improving your hiring process to avoid costly mistakes.

For those looking to strengthen their team and culture, this episode with Negar Riazati is a must-listen!

To learn more about Performia Australia, visit their website at Performia Australia and follow Negar Riazati on the following platforms:

Website: Home - Performia Australia

Instagram: https://www.facebook.com/performiaau

Performia Australia - LinkedIn: https://www.instagram.com/performia_australia/

Negar Riazati LinkedIn: https://www.linkedin.com/in/negarriazati/

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Take the audit now: https://tinyurl.com/alignedbc-freeaudit

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Ep #10 CoTreat Colleague | Max Ganhewa

Sat, 28 Sep 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we welcome back Dr. Max Ganhewa, who was our guest in the very first episode of this series. Dr. Ganhewa introduced us to CoTreat Generator, and today, he returns for our final episode to discuss CoTreat Colleague, the first innovation from CoTreat. If you're a recent graduate or a clinic staff member assisting with patient consults, this episode is packed with valuable insights into diagnosis and treatment planning.

Dr. Ganhewa shares how CoTreat Colleague is transforming dental practices by:

✅ Enhancing Patient Safety: How CoTreat Colleague ensures better patient outcomes.
✅ Catching Missed Treatment Opportunities: The system's role in identifying and addressing overlooked issues.
✅ Reducing Medico-Legal Risk: How CoTreat Colleague can help protect your practice by minimizing legal risks.

Key Highlights:
✨ Patient-Centric Care: Ensuring safety and better outcomes with CoTreat Colleague.
✨ Treatment Opportunities: The importance of catching missed opportunities in patient care.
✨ Risk Management: How this innovation can reduce medico-legal risks for your practice.

For more insights on how CoTreat Colleague can revolutionise your approach to patient care, don't miss this episode with Dr. Max Ganhewa!

Stay tuned for more episodes and insights from Dental Success: Beyond Chairside as we continue to explore innovations in the dental industry.

To learn more about CoTreat AI, visit their website at CoTreat AI and follow Dr Max Ganhewa on Twitter and LinkedIn.

Website: https://www.cotreat.ai/colleague
Twitter: https://twitter.com/GanhewaMax
LinkedIn: https://www.linkedin.com/in/mahen-max-ganhewa-6b221417a/

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Ep #9 Jeeve Solutions | Jeevan Sivalingam

Sat, 14 Sep 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we explore a common concern for many dental practices: payroll obligations for contracted dentists. Our guest, Dr Jeevan Sivalingam, a seasoned dentist with nearly 20 years of experience and the co-founder of Jeeve, introduces Jeeve Pay—a cutting-edge solution designed to simplify payroll processes in dental practices.

In this episode, Dr. Jeevan will share:
✅ Jeeve Pay: How this innovative platform can streamline payroll processes in your dental practice.
✅ Addressing Payroll Concerns: Practical solutions for managing payroll obligations for contracted dentists.
✅ Innovation in Dentistry: Dr. Jeevan's journey from being a dentist to co-founding a dental business management software company.

Key Highlights:
✨ Simplifying Payroll: Understanding how Jeeve Pay helps alleviate payroll concerns for dental practices.
✨ Dental Practice Management: The impact of Jeeve on the efficiency of managing dental businesses.
✨ Dr. Jeevan’s Story: Insights into Dr. Jeevan's transition from dentistry to tech innovation and how it benefits the dental industry.

Connect with Dr. Jeevan Sivalingam:
Jeevan Sivalingam LinkedIn

Jeeve Solutions
LinkedIn Page
Facebook Page
Website

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Ep #8 Pearl | Dr Kyle Stanley

Sat, 31 Aug 2024 00:00:00 +0800

In this episode of "Dental Success: Beyond Chairside," we follow the journey of Dr Kyle Stanley, a globally recognised dentist and co-founder of Pearl. Dr Stanley has been at the forefront of dental technology, pioneering the use of artificial intelligence in diagnostics and patient care long before AI became a buzzword. His innovative approach has changed the way dental professionals diagnose and treat patients, setting new standards in the industry.

Dr Stanley’s work with Pearl, showcases the powerful role AI can play in enhancing diagnostic accuracy and improving patient outcomes. This episode provides insight into how Dr Stanley’s vision and expertise have helped shape a tool that’s changing the landscape of dental care.

In this episode, Dr Stanley will share:

✅ The AI Revolution: How Pearl uses AI to elevate diagnostic accuracy in dental X-rays.
✅ Patient-Centred Care: The role of AI in building patient trust and improving clinical outcomes.
✅ Pearl’s Vision: Insights into the future of AI in dentistry and its potential to optimise dental practice operations.
✅ Personal Journey: Dr Stanley’s transition from dentistry to tech innovation and his passion for mental health advocacy within the industry.

Key Highlights:
✨ AI-Powered Diagnostics: Understanding how Pearl enhances the detection of common dental issues like tooth decay, cracked crowns, and root abscesses.
✨ Innovation in Dentistry: The impact of Pearl AI on the dental industry.
✨ Clinical Insights: How Dr Stanley’s experience as a practising dentist informs his approach to AI development.
✨ Mental Health Advocacy: Dr Stanley’s commitment to mental health and how it shapes his professional journey.

Links:
LinkedIn Profile
Facebook Page
Instagram
Website

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Ep #7 From Dentistry to Wellbeing: Journey into Positive Psychology | Anh Makkar

Sat, 17 Aug 2024 00:00:00 +0800

In this episode of Dental Success: Beyond Chairside, we delve into the life-changing journey of Dr Anh Makkar, a former general dentist who transitioned into the field of Positive Psychology and Wellbeing. Dr Makkar shares her personal story of burnout, reflection, and eventual pivot towards a path dedicated to improving dental professionals' mental health and well-being.

Dr Anh Makkar's experience as a clinician provides her with unique insights into the challenges faced by dental practitioners. Her work in Positive Psychology aims to foster healthier, more thriving workplaces within the dental industry.

In this episode, Dr Makkar will share:

Her Journey: From practising dentistry to discovering Positive Psychology and Wellbeing.

Burnout and Reflection: How taking a break from clinical practice allowed her to reassess her values and find a new path.

The Science of Wellbeing: An introduction to Positive Psychology and its relevance to the dental profession.

Mental Health in Dentistry: Addressing the high rates of mental health issues among dental professionals and the urgent need for well-being practices.

Creating Healthy Workplaces: Strategies for optimising dental practices to foster a positive and healthy work environment.

Key Highlights:

Introduction to Positive Psychology: Understanding the principles and benefits of Positive Psychology.
Empathy and Insight: How Dr Makkar’s background in dentistry informs her approach to wellbeing.
Wellbeing Strategies: Practical advice for implementing Positive Psychology practices in dental workplaces.
Personal Stories: Dr Makkar’s reflections on her journey and the impact of wellbeing on her life and career.
Mental Health Awareness: The importance of addressing mental health proactively in the dental industry.

Links:
LinkedIn Profile - Dr Ahn Makkar

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Ep #6 Revolutionising Dental Practice Management with The Daily Huddle | Nimesh Patel

Sat, 03 Aug 2024 00:00:00 +0800

In this episode, we dive into the innovative world of dental practice management with Dr Nimesh Patel, the creator of The Daily Huddle. From his early days at Timeless Smiles Dental in Sydney to developing a revolutionary app designed to streamline practice tasks, Dr Patel shares his journey and the inspiration behind The Daily Huddle.

The Daily Huddle is a comprehensive tool that empowers dental practices to optimise tasks, enhance team engagement, and boost productivity. It cohesively works with existing patient booking software, streamlining dental practice tasks, and ensuring efficiency with strategic tools and templates.

In this episode, Dr Patel will share:
✅ The Story Behind The Daily Huddle: How his early experiences in dental practice management led to creating of a digital solution.
✅ How The Daily Huddle Works: An in-depth look at the features, including shared checklists, resource folders, team training platforms, and more.
✅ Development Journey: From a leather-bound diary to a cutting-edge app, the evolution of The Daily Huddle.
✅ Key Benefits for Dental Practices: Including improved communication, enhanced efficiency, and streamlined operations.
✅ Feedback and Continuous Improvement: Insights into user feedback and future enhancements.

Key Highlights:
Introduction to The Daily Huddle: Dr Patel explains the origins and mission of the app.
Integration and Usability: How the app connects dental team members and manages daily responsibilities.
Specialised Features: Focus on features designed specifically for dental practices, such as lab work and marketing reminders.
Practical Advantages: Discussion on how the app enhances practice performance and operational efficiency.

Links:

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Ep #5 Transforming Sterilisation in Dental Practices with Steri 'n' Stock | Damien Drummond

Sat, 20 Jul 2024 00:00:00 +0800

Are you looking to streamline your practice's sterilisation processes and inventory management while ensuring compliance with the latest standards?

I’m excited to introduce our guest, Damien Drummond, founder of Steri 'n' Stock. I met Damien through Dr Roslyn Franklin at ADX in Sydney this year. She strongly advocates the steri component of Steri 'n' Stock, which complies with the new standard 5369. Although Damien has been running this business for over 15 years, it was my first encounter with their innovative solutions.

At Steri 'n' Stock, they've reimagined sterilisation tracking, inventory management, and storage. Their mission has always been to simplify these critical processes, allowing dental professionals to focus on delivering exceptional patient care.

In this episode, Damien will share:

The Story Behind Steri 'n' Stock: How the idea was conceived and the journey of bringing it to life.
How Steri 'n' Stock Works: An in-depth look at the sterilisation tracking features.
Compliance and Efficiency: How their solution ensures compliance with standard 5369 and improves operational efficiency.
Key Benefits for Dental Practices: Including time savings, eco-friendliness, and enhanced patient care.

Key Highlights:

Introduction to Steri 'n' Stock: Damien explains the origins and mission of the company.
The Sterilisation Tracking System: Insights into how their technology tracks sterilisation data and test cycles.
Compliance with Standard 5369: The importance of compliance and how their system meets the latest standards.
Practice Benefits: Discussion on the practical advantages for dental practices, including increased efficiency and reduced manual errors.

Links:

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Ep #4 Revolutionising Orthodontic Care with Dental Monitoring | Rhonda Coyne

Sat, 06 Jul 2024 00:00:00 +0800

Are you looking to enhance your patients' experiences by monitoring their treatment more effectively, all while improving practice efficiency and profitability?

I’m excited to introduce our guest, Dr Rhonda Coyne, a Specialist Orthodontist who runs three successful practices in Far North Queensland. A University of Queensland dental graduate and University of Melbourne Orthodontic Alumnus, Dr Coyne excels in integrating technology into her practice and focuses on education, technology, and professional development. She is a strategic thinker and early adopter of Dental Monitoring (DM) technology in Australia.

With a strong background in education and technology, Dr Coyne is at the forefront of the digital orthodontic revolution. She is passionate about using advanced technology to deliver outstanding orthodontic treatment outcomes and has presented extensively on various topics in orthodontics, both nationally and internationally.

DM has changed the landscape of orthodontics. As an expert, Dr Coyne will explain:
- What is Dental Monitoring and how it works.
- Why she chose to adopt the technology.
- How it has assisted her and her practice.
- Why she would recommend it to other practices.
- Key benefits for dental practice owners, such as time and cost savings, improved patient experience, and enhanced clinical excellence.

Tune in to discover how Dental Monitoring can revolutionise your practice by offering less work for you, more individualised care for patients, and full flexibility and control over your workflow.

Key Highlights:

Introduction to DM: Dr Coyne explains the fundamentals of Dental Monitoring and its AI-driven technology for remote patient tracking.

Adoption of Technology: Insights into why Dr Coyne decided to integrate DM into her practices and how it has transformed her workflow.

Practice Benefits: Discussion on the benefits DM has brought to her practice, including efficiency, patient satisfaction, and clinical excellence.

Recommendation for Other Practices: Dr Coyne’s advice to other dental and orthodontic practices considering adopting DM.

Summary of Benefits: Key takeaways for dental practice owners on the advantages of DM, including time and cost savings and improved patient care.

Links:
Dr Rhonda Coyne on LinkedIn
NQ Ortho on Instagram (@nqortho #nqortho #drrhondacoyne)
NQ Ortho on Facebook
NQ Ortho Website
Dental Monitoring Website

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Ep #3 Enhancing Patient Communication with the Dental Implant Registry | Steve Soukoulis

Sat, 22 Jun 2024 00:00:00 +0800

Join us for an insightful episode as I chat with Dr Steve Soukoulis, the founding member of the Dental Implant Registry (DIR). Dr Soukoulis graduated with a master of periodontics in 2001 after completing a clinical residency at the Adelaide Dental Hospital. At that time he also worked in the medically compromised clinic giving him well-rounded experience in dental trauma, dental patients with systemic diseases, and implantology. He now owns a practice in South Australia. He founded DIR to address the challenges in implant identification and regulatory compliance, making it a crucial tool for dental professionals.

DIR is a registration platform that improves communication and information sharing among dental professionals. Whether you’re treating a new patient and unsure of the type of implant or abutment they have or need clarity on regulatory and record-keeping requirements, DIR provides the solutions you need. Dr Soukoulis will discuss how DIR benefits practices, patients, and the industry.

Key Highlights:

Origins of DIR: Dr Soukoulis shares how he came up with the idea for DIR and the journey of its development.

Improving Communication: An introduction to DIR’s role in enhancing communication among dental professionals regarding implant information.

Regulatory Compliance: How DIR helps practices comply with regulatory requirements by maintaining accurate and accessible implant records.

Patient Benefits: The advantages for patients, include knowing the exact components and materials used, and being notified in case of product recalls.

Minimising Complications: How DIR helps minimise potential complications such as infections, fractures, or loosening of implant crowns or bridges.

Tune in to discover how the Dental Implant Registry transforms dental practice management by improving patient communication, enhancing their experience, and ensuring compliance with regulatory requirements.

Links:

Dental Implant Registry Website

Dental Implant Registry on LinkedIn

Dental Implant Registry on FaceBook

Dental Implant Registry on Instagram

Dr Steve Soukoulis Email

In our next episode of Practice Success - Beyond The Dental Chair, we are joined by Dr. Rhonda Coyne to discuss Dental Monitoring. Discover how to create more individualised care for patients and have full control over your workflow. Join us every second Saturday for insights into DM and more on Practice Success - Beyond The Dental Chair!

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Ep #2 David Holmes | Enhancing Patient Communication with FollowApp Care

Sat, 08 Jun 2024 00:00:00 +0800

Join us for an exciting episode as I chat with Dr. David Holmes, BDS, the CEO and co-founder of FollowApp Care. With practical experience in the US, UK, and Australia, Dr. Holmes has developed a unique global outlook on dentistry. He currently runs his own dental practice with his wife in London, specialising in periodontics and implant dentistry.

Dr Holmes also leads the team at FollowApp Care, aiming to improve patient engagement and preventive care across all tiers of dentistry. FollowApp Care adds personalised aftercare to dental treatments, using an automated communication process to monitor patients and ensure they feel cared for.

Key Highlights:

Global Perspective: Dr Holmes discusses his international experiences and their influence on his dental practice approach.

Innovative Aftercare: Introduction to FollowApp Care’s automated, personalised aftercare communication system that improves patient monitoring.

AI-Driven Insights: Utilisation of AI by FollowApp Care to understand patient behaviour and communication patterns, enhancing preventive recalls.

Transforming Patient Experience: The role of improved communication in boosting patient satisfaction and the value of feedback for practice improvement.

Collaboration and Development: Dr Holmes talks about identifying communication issues, partnering with others, and developing FollowApp Care over the past eight years.

FollowApp Care Website: https://www.followapp.care/
FollowApp Care in Australia: https://www.centaursoftware.com.au/pa...
Dr David Holmes on LinkedIn: https://www.linkedin.com/in/david-hol...
Dr Holmes's Practice in London: http://www.londonpid.co.uk/

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Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302

Stay tuned for more episodes from Dental Success: Beyond Chairside!

Ep #1 Co-Treat AI Generator | Max Ganhewa

Sat, 25 May 2024 00:00:00 +0800

Join us for an exciting episode as I chat with Dr Max Ganhewa, a Melbourne-based dentist with a passion for transforming dentistry. Max graduated from the University of Otago in 2007 and has since gained extensive experience in both rural and metro settings. Since 2014, he has also been a proud practice owner.

In 2020, Max co-founded CoTreat AI, a revolutionary platform that is reshaping the dental industry. CoTreat AI offers seamless automation to enhance treatment planning workflows and reactivate unbooked treatment plans, all without the need to expand your workforce.

During our conversation, Max shares his insights into the challenges faced by dental practitioners and how CoTreat AI is bridging the gap between dentistry, and busy practices to drive collaborative excellence and unparalleled patient outcomes.

Tune in to discover how CoTreat AI is transforming the patient experience by focusing on systems like treatment plan quality improvement and modernising reactivations and recalls.

To learn more about CoTreat AI, visit their website at CoTreat AI and follow Dr Max Ganhewa on Twitter and LinkedIn.

Website: https://www.cotreat.ai/generator
Twitter: https://twitter.com/GanhewaMax
LinkedIn: https://www.linkedin.com/in/mahen-max-ganhewa-6b221417a/

Send us Fan Mail

Helping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry.

Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue.

✔ Get your Profitability Score – Low, Medium, or High
✔ Identify inefficiencies that may be costing you money
✔ BONUS: Free copy of The Ultimate Guide to Practice Management

Take the audit now: https://tinyurl.com/alignedbc-freeaudit

Need expert advice? Book a complimentary 30-minute virtual coffee chat:

Connect with me: https://linktr.ee/alignedbusinessconsulting

Email: michelle@alignedbusinessconsulting.com.au

Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302

Stay tuned for more episodes from Dental Success: Beyond Chairside!