On The Drive Wed, 04 Mar 2026 17:09:22 -0500 https://www.buzzsprout.com/2317691 en © 2026 On The Drive yes 192ce9bf-3271-559b-b9b5-59f97b778025 Cindy Lawrence episodic false  

"On the Drive" is a podcast hosted by Cindy Lawrence, the driving force behind At Your Service- Drive. It caters to both automotive professionals and enthusiasts, offering engaging segments featuring tribal knowledge, entertaining stories, inspiring success narratives, game-changing best practices, and special spotlights on women in the industry. The podcast promises to be an immersive experience, blending entertainment and education to keep listeners hooked on the high-revving and heart-pounding pulse of the service drive. It invites listeners to subscribe on platforms like Apple Podcasts, Spotify, or their preferred platform for a ride filled with laughter, knowledge, and a deeper understanding of life on the drive.











]]> Buzzsprout (https://www.buzzsprout.com) Cindy Lawrence https://storage.buzzsprout.com/bijcfln7wac87mofpnr0xhlyg04s?.jpg On The Drive Maybe That Crazy Ole Lady Wasn’t Crazy After All Maybe That Crazy Ole Lady Wasn’t Crazy After All What starts as a $29.95 tire repair before 8 a.m. turns into a story that sticks with you for years.

Recorded from the perspective of someone who’s spent hundreds of days on service drives across the country, this episode dives into the strange, funny, and sometimes unbelievable reality of what actually ends up on our roads — and eventually, in our tires.

From South Florida service lounges to four-lane intersections littered with “greatest hits” like nails, bolts, bumper covers, windshield wipers, ladders (always ladders), and even a screwdriver woven through a tire like it had a personal vendetta, this episode explores road hazard through real stories, sharp observation, and a little hard-earned humor.

Along the way, one early-morning customer rant raises a bigger question:
 Is road damage really about bad driving… or just bad luck, physics, traffic patterns, and living in Broward or Miami-Dade?

This episode is part story, part industry insight, part public service announcement — with a reminder to buy road hazard, slow down at intersections, and maybe be a little kinder to the service advisors who didn’t put that object in the road…

]]> What starts as a $29.95 tire repair before 8 a.m. turns into a story that sticks with you for years.

Recorded from the perspective of someone who’s spent hundreds of days on service drives across the country, this episode dives into the strange, funny, and sometimes unbelievable reality of what actually ends up on our roads — and eventually, in our tires.

From South Florida service lounges to four-lane intersections littered with “greatest hits” like nails, bolts, bumper covers, windshield wipers, ladders (always ladders), and even a screwdriver woven through a tire like it had a personal vendetta, this episode explores road hazard through real stories, sharp observation, and a little hard-earned humor.

Along the way, one early-morning customer rant raises a bigger question:
 Is road damage really about bad driving… or just bad luck, physics, traffic patterns, and living in Broward or Miami-Dade?

This episode is part story, part industry insight, part public service announcement — with a reminder to buy road hazard, slow down at intersections, and maybe be a little kinder to the service advisors who didn’t put that object in the road…

]]> Cindy Lawrence Buzzsprout-18575822 Tue, 27 Jan 2026 06:00:00 -0500 1119 full false Welcome to On The Drive and 2026 - Go Volunteer - The Life You Save May Be Your Own. Welcome to On The Drive and 2026 - Go Volunteer - The Life You Save May Be Your Own. CARES stands for

Community, Animals, and Reefs through Education and Support

Service isn’t just cars, it’s people.
Service isn’t just people, it’s every living thing.
Everything alive starts with water.


Because love has legs, wings, and sometimes scales.
Because CARES isn’t just what we do — CARES is who we are.

Welcome to On The Drive CARES — where service moves beyond the drive and into the world.

On The Drive Solutions exists to support dealerships, vendors, and teams — while also protecting the places and the heartbeat of what protects and enlightens us. Because the work we do, the businesses we build, and the systems we rely on all touch people, animals, and the world around us. 

Sea Turtle Rescue & Rehab Center – Surf City, NC

Rescuing, rehabilitating, and releasing injured and sick sea turtles back into the wild through education, medical care, and conservation efforts.

Adopt a Cat Foundation – Palm Beach County

Palm Beach County’s only no-kill, all-feline rescue, providing lifelong care, adoption, and medical support for cats in need.

Good Karma Pet Rescue – Broward / Fort Lauderdale

A foster-based rescue saving dogs and cats from high-kill shelters and giving them a second chance at life through adoption and education.

Peggy Adams Animal Rescue League – Palm Beach

One of Florida’s largest animal welfare organizations, providing shelter, medical care, adoption, and humane education for animals in crisis.

4KIDS – Florida

Supporting children in foster care and families in crisis through safe housing, mentoring, education, and community-based care.

South Florida Wildlife Center

Rescuing, rehabilitating, and releasing injured native wildlife while educating the community on coexistence and conservation.

Youth Environmental Alliance (YEA!)

Empowering young leaders through hands-on environmental education focused on conservation, sustainability, and protecting our waterways.


]]> CARES stands for

Community, Animals, and Reefs through Education and Support

Service isn’t just cars, it’s people.
Service isn’t just people, it’s every living thing.
Everything alive starts with water.


Because love has legs, wings, and sometimes scales.
Because CARES isn’t just what we do — CARES is who we are.

Welcome to On The Drive CARES — where service moves beyond the drive and into the world.

On The Drive Solutions exists to support dealerships, vendors, and teams — while also protecting the places and the heartbeat of what protects and enlightens us. Because the work we do, the businesses we build, and the systems we rely on all touch people, animals, and the world around us. 

Sea Turtle Rescue & Rehab Center – Surf City, NC

Rescuing, rehabilitating, and releasing injured and sick sea turtles back into the wild through education, medical care, and conservation efforts.

Adopt a Cat Foundation – Palm Beach County

Palm Beach County’s only no-kill, all-feline rescue, providing lifelong care, adoption, and medical support for cats in need.

Good Karma Pet Rescue – Broward / Fort Lauderdale

A foster-based rescue saving dogs and cats from high-kill shelters and giving them a second chance at life through adoption and education.

Peggy Adams Animal Rescue League – Palm Beach

One of Florida’s largest animal welfare organizations, providing shelter, medical care, adoption, and humane education for animals in crisis.

4KIDS – Florida

Supporting children in foster care and families in crisis through safe housing, mentoring, education, and community-based care.

South Florida Wildlife Center

Rescuing, rehabilitating, and releasing injured native wildlife while educating the community on coexistence and conservation.

Youth Environmental Alliance (YEA!)

Empowering young leaders through hands-on environmental education focused on conservation, sustainability, and protecting our waterways.


]]> Buzzsprout-18457728 Tue, 06 Jan 2026 06:00:00 -0500 1451 full false Paying for Lot Damage: What We Did, What You Think We Did, and What We Didn’t Paying for Lot Damage: What We Did, What You Think We Did, and What We Didn’t
 Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. 

In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. 

This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops. 

]]>
 Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. 

In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. 

This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops. 

]]> Cindy Lawrence Buzzsprout-18361546 Tue, 16 Dec 2025 05:00:00 -0500 1625 full false Mastering Meaningful Connections with Linda Barnette Mastering Meaningful Connections with Linda Barnette She’s back again—and this time, I’m learning directly from the master. In this episode, Linda Barnette shares her powerful approach to building genuine connections, not just introductions.

Linda reminds us that real success begins when we take the time to learn about others, understand their needs, and move forward with a true intention to help. When your starting point is generosity, the return is always greater than what you give.

We also dive into a common pitfall in networking: when people view an introduction as a guarantee that you’ll do the heavy lifting for them. Linda shows us how to maintain healthy boundaries, stay authentic, and still lead with service.

This episode is an inspiring reminder that making meaningful connections isn’t a tactic—it’s a mindset. And when you adopt it, opportunities, relationships, and success have a way of finding their way back to you.

Tune in, take notes, and get ready to elevate the way you connect with the world around you.

]]> She’s back again—and this time, I’m learning directly from the master. In this episode, Linda Barnette shares her powerful approach to building genuine connections, not just introductions.

Linda reminds us that real success begins when we take the time to learn about others, understand their needs, and move forward with a true intention to help. When your starting point is generosity, the return is always greater than what you give.

We also dive into a common pitfall in networking: when people view an introduction as a guarantee that you’ll do the heavy lifting for them. Linda shows us how to maintain healthy boundaries, stay authentic, and still lead with service.

This episode is an inspiring reminder that making meaningful connections isn’t a tactic—it’s a mindset. And when you adopt it, opportunities, relationships, and success have a way of finding their way back to you.

Tune in, take notes, and get ready to elevate the way you connect with the world around you.

]]> Cindy Lawrence Buzzsprout-18282488 Tue, 02 Dec 2025 05:00:00 -0500 2204 full false Eddie Has Left the Building — The Story Isn't Over… It Just Got Interesting. Drop the Mic. Eddie Has Left the Building — The Story Isn't Over… It Just Got Interesting. Drop the Mic. Eddie Campbell has been woven into the automotive world for decades. Most of those years were spent where he belonged — in service — the heart of the dealership. That’s where “Eddie in Service” was born, built on his servant’s heart and his natural instinct to help people, not for show, but because it’s who he is.

Whether he was leading advisors, lifting up techs, or — in these last few months — stepping into the role of General Manager, Eddie did what Eddie always does:
He built teams.
He inspired people.
And he created winners.

Under his leadership, his store rose to #1 in sales, #1 in customer satisfaction, and #1 in tire sales. Eddie didn’t give orders — he gave direction. He didn’t demand success — he developed it.

But there was something else brewing along the way…
 A spark that became a passion.
 A passion that became a talent.
 A talent that became a spotlight.

Social media.

What started as a creative outlet quickly transformed into a superpower. Conference by conference, video by video, Eddie discovered a new voice — and the industry noticed. He showcased his people, celebrated his store, and put real customers, real stories, and real results front and center.

Now, Eddie Campbell has officially left the building.
 But not the industry.

He’s launching his own company — Eddie in Service Social Media — a full-force creative engine built to shine a light on dealerships, service teams, and customer experiences across Texas.

If you’re lucky enough to live in Texas — or even border the great state — give Eddie a call.
 He’ll put your service department in the spotlight, keep your customers engaged, and make your team proud every single day.

The story isn’t over. It just got interesting.
 Drop the mic.

eddieinservice.com

940-867-1692

eddie@eddieinservice.com



]]> Eddie Campbell has been woven into the automotive world for decades. Most of those years were spent where he belonged — in service — the heart of the dealership. That’s where “Eddie in Service” was born, built on his servant’s heart and his natural instinct to help people, not for show, but because it’s who he is.

Whether he was leading advisors, lifting up techs, or — in these last few months — stepping into the role of General Manager, Eddie did what Eddie always does:
He built teams.
He inspired people.
And he created winners.

Under his leadership, his store rose to #1 in sales, #1 in customer satisfaction, and #1 in tire sales. Eddie didn’t give orders — he gave direction. He didn’t demand success — he developed it.

But there was something else brewing along the way…
 A spark that became a passion.
 A passion that became a talent.
 A talent that became a spotlight.

Social media.

What started as a creative outlet quickly transformed into a superpower. Conference by conference, video by video, Eddie discovered a new voice — and the industry noticed. He showcased his people, celebrated his store, and put real customers, real stories, and real results front and center.

Now, Eddie Campbell has officially left the building.
 But not the industry.

He’s launching his own company — Eddie in Service Social Media — a full-force creative engine built to shine a light on dealerships, service teams, and customer experiences across Texas.

If you’re lucky enough to live in Texas — or even border the great state — give Eddie a call.
 He’ll put your service department in the spotlight, keep your customers engaged, and make your team proud every single day.

The story isn’t over. It just got interesting.
 Drop the mic.

eddieinservice.com

940-867-1692

eddie@eddieinservice.com



]]> Cindy Lawrence Buzzsprout-18246750 Tue, 25 Nov 2025 17:00:00 -0500 1955 full false Ep. 75 - Shifting Gears with Linda Barnette: From the Door to the Deal Ep. 75 - Shifting Gears with Linda Barnette: From the Door to the Deal Buckle up—because getting in the door is just the beginning! 🚗💨
In this episode, Cindy Lawrence sits down again with industry powerhouse Linda Barnette to talk about reaching the unreachable and turning tough objections into open roads. Together, they dive into the art of asking the right questions, setting the stage for a successful meeting, and presenting in a way that helps you win the deal.

From overcoming roadblocks to fueling conversations that matter, this is your service-drive playbook for moving past “no” and steering straight toward “yes.”

Contact Linda Barnette
Phone: (561) 502-8407
LinkedIn: Click here to learn more about Linda Barnette

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> Buckle up—because getting in the door is just the beginning! 🚗💨
In this episode, Cindy Lawrence sits down again with industry powerhouse Linda Barnette to talk about reaching the unreachable and turning tough objections into open roads. Together, they dive into the art of asking the right questions, setting the stage for a successful meeting, and presenting in a way that helps you win the deal.

From overcoming roadblocks to fueling conversations that matter, this is your service-drive playbook for moving past “no” and steering straight toward “yes.”

Contact Linda Barnette
Phone: (561) 502-8407
LinkedIn: Click here to learn more about Linda Barnette

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> Cindy Lawrence Buzzsprout-17889025 Tue, 23 Sep 2025 05:00:00 -0400 981 full false Ep. 74 - The Clickable Service Drive: Digital Fast Signs, QR Cards & the ServiceAdvisor.com Launch Ep. 74 - The Clickable Service Drive: Digital Fast Signs, QR Cards & the ServiceAdvisor.com Launch This week, Steve Schau joins Cindy to unpack how Fast Digital's QR-code menus, and e-business cards remove friction on the service drive

👉 Special Giveaway Alert! Steve is giving away 50 FREE e-business cards each powered with a custom landing page. The first 100 listeners who sign up will be entered into a special drawing—50 winners out of 100 entries. Do you feel lucky?

Plus, Steve announces the launch of ServiceAdvisor.com, a new LinkedIn-style platform exclusively built for and used by automotive service advisors—a new dedicated space for advisors to share wins, experiences, templates, and career opportunities without the ads and extra noise. If you manage a drive—or work on one—this is your tactical playbook for going from paper to pixel.

Steve Schau, President, Fast Digital

Fast Digital is one of the largest dealership service menu designers in the United States. Beside service menu designs, Fast Digital also provides QR code oil change reminder stickers, advisor e-business cards powered with custom landing pages and recently launched a new service advisor social media networking platform called ServiceAdvisor.com. 

To see Steve service menu designs and other products please visit ServiceMenus.com

For more information contact Steve at:

Phone: 949-632-0316
Email: Steve@FastDigital.com

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook


Stay Curious: Coming Soon to a Dealership Near YOU!

]]> This week, Steve Schau joins Cindy to unpack how Fast Digital's QR-code menus, and e-business cards remove friction on the service drive

👉 Special Giveaway Alert! Steve is giving away 50 FREE e-business cards each powered with a custom landing page. The first 100 listeners who sign up will be entered into a special drawing—50 winners out of 100 entries. Do you feel lucky?

Plus, Steve announces the launch of ServiceAdvisor.com, a new LinkedIn-style platform exclusively built for and used by automotive service advisors—a new dedicated space for advisors to share wins, experiences, templates, and career opportunities without the ads and extra noise. If you manage a drive—or work on one—this is your tactical playbook for going from paper to pixel.

Steve Schau, President, Fast Digital

Fast Digital is one of the largest dealership service menu designers in the United States. Beside service menu designs, Fast Digital also provides QR code oil change reminder stickers, advisor e-business cards powered with custom landing pages and recently launched a new service advisor social media networking platform called ServiceAdvisor.com. 

To see Steve service menu designs and other products please visit ServiceMenus.com

For more information contact Steve at:

Phone: 949-632-0316
Email: Steve@FastDigital.com

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook


Stay Curious: Coming Soon to a Dealership Near YOU!

]]> Buzzsprout-17850712 Tue, 16 Sep 2025 05:00:00 -0400 2265 full false Ep. 73 - Road Hazard vs. Insurance: What’s Really Covered? Ep. 73 - Road Hazard vs. Insurance: What’s Really Covered? Not all road hazard protection is created equal—and the fine print can make or break your wallet. In this episode of On The Drive with Cindy Lawrence, we break down the differences between road hazard coverage and car insurance claims. From repair vs. replacement policies, to where coverage is honored, to why pricing with installation and protection matters—details are everything. We’ll also spotlight the big players like Dealer Tire and Tire Rack, who are helping dealerships turn tire programs into powerful tools for customer retention. Before you call in that claim, give us a listen and make sure you know your options.

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> Not all road hazard protection is created equal—and the fine print can make or break your wallet. In this episode of On The Drive with Cindy Lawrence, we break down the differences between road hazard coverage and car insurance claims. From repair vs. replacement policies, to where coverage is honored, to why pricing with installation and protection matters—details are everything. We’ll also spotlight the big players like Dealer Tire and Tire Rack, who are helping dealerships turn tire programs into powerful tools for customer retention. Before you call in that claim, give us a listen and make sure you know your options.

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> Cindy Lawrence Buzzsprout-17809577 Tue, 09 Sep 2025 05:00:00 -0400 1731 full false Ep. 72 - Key West Sunsets & Poolside Conversations with Bob Shaw Ep. 72 - Key West Sunsets & Poolside Conversations with Bob Shaw This episode of On The Drive with Cindy Lawrence comes to you poolside from the Hyatt Centric in Key West—just steps from Mallory Square, where the crowd gathers each evening to cheer the sunset. We’re here for the second annual Steve Shaw Leadership Event, better known as his “Grateful Tour.”

This isn’t your typical retreat. Steve brought together the people who’ve shaped his journey—his very first customer who came in from Mexico and out of retirement, current fixed ops directors, his family, his web designer, and longtime friends.

Joining me is Steve’s brother, Bob Shaw, for his very first podcast appearance. Poolside, we talk about training just enough to write it off—but mostly we reflect on the gratitude, connections, and celebrations that make weeks like this unforgettable.

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> This episode of On The Drive with Cindy Lawrence comes to you poolside from the Hyatt Centric in Key West—just steps from Mallory Square, where the crowd gathers each evening to cheer the sunset. We’re here for the second annual Steve Shaw Leadership Event, better known as his “Grateful Tour.”

This isn’t your typical retreat. Steve brought together the people who’ve shaped his journey—his very first customer who came in from Mexico and out of retirement, current fixed ops directors, his family, his web designer, and longtime friends.

Joining me is Steve’s brother, Bob Shaw, for his very first podcast appearance. Poolside, we talk about training just enough to write it off—but mostly we reflect on the gratitude, connections, and celebrations that make weeks like this unforgettable.

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> Buzzsprout-17770462 Tue, 02 Sep 2025 05:00:00 -0400 1246 full false Ep. 71 - Reaching the Unreachable: How Linda Barnette Turns Cold Introductions into Lifelong Partnerships and Dealership Success Ep. 71 - Reaching the Unreachable: How Linda Barnette Turns Cold Introductions into Lifelong Partnerships and Dealership Success 🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.

From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.

Linda opens up about how she consistently connects with the so-called “unreachable” decision-makers, turning cold introductions into lifelong partnerships. Her approach isn’t about pushing demos—it’s about building authentic relationships that stand the test of time.

Contact Linda Barnette
Phone: (561) 502-8407
LinkedIn: Click here to learn more about Linda Barnette

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> 🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.

From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.

Linda opens up about how she consistently connects with the so-called “unreachable” decision-makers, turning cold introductions into lifelong partnerships. Her approach isn’t about pushing demos—it’s about building authentic relationships that stand the test of time.

Contact Linda Barnette
Phone: (561) 502-8407
LinkedIn: Click here to learn more about Linda Barnette

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!
🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
 ⭐️ Rate & Review us on Apple Podcasts — it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

]]> Cindy Lawrence Buzzsprout-17729328 Tue, 26 Aug 2025 05:00:00 -0400 1736 full false Ep. 70 - Get Out of My Way, I Need a Drink (and a Technician) Ep. 70 - Get Out of My Way, I Need a Drink (and a Technician) This week on On The Drive with Cindy Lawrence, we’re jumping headfirst into another real-world convo about one of the industry’s biggest concerns: technician shortages.

What do you say when someone asks, "So, what do you do?" while waiting in line for a drink? Well, if you're in fixed ops, the answer might come with a side of exhaustion and a shot of truth.

Veteran techs are hanging up their wrenches, worn down by ever-changing technology and the toll it takes on their bodies. Meanwhile, younger talent is opting for cleaner tech jobs—ones that don’t require crawling under dashboards or twisting into pretzel-shaped positions to reach a bolt.

Let’s face it—car technology evolves faster than we can keep up, and unlike the human body (which thankfully hasn’t moved its organs around since the beginning of time), the makes and models change every. single. year.

So grab your drink and lean in—this episode's a toast to the hardworking technicians, the retiring legends, and the future of the bay. 🍻

And next time someone asks what we do? We’re IRS agents—just looking for our next contestant. 😉

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

]]> This week on On The Drive with Cindy Lawrence, we’re jumping headfirst into another real-world convo about one of the industry’s biggest concerns: technician shortages.

What do you say when someone asks, "So, what do you do?" while waiting in line for a drink? Well, if you're in fixed ops, the answer might come with a side of exhaustion and a shot of truth.

Veteran techs are hanging up their wrenches, worn down by ever-changing technology and the toll it takes on their bodies. Meanwhile, younger talent is opting for cleaner tech jobs—ones that don’t require crawling under dashboards or twisting into pretzel-shaped positions to reach a bolt.

Let’s face it—car technology evolves faster than we can keep up, and unlike the human body (which thankfully hasn’t moved its organs around since the beginning of time), the makes and models change every. single. year.

So grab your drink and lean in—this episode's a toast to the hardworking technicians, the retiring legends, and the future of the bay. 🍻

And next time someone asks what we do? We’re IRS agents—just looking for our next contestant. 😉

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

]]> Buzzsprout-17647401 Tue, 12 Aug 2025 05:00:00 -0400 1624 full false Ep. 69 - Bertha Benz: The First Road Trip Warrior & First Woman in the Automotive Hall of Fame. Ep. 69 - Bertha Benz: The First Road Trip Warrior & First Woman in the Automotive Hall of Fame. And fittingly, this episode drops on August 5th—the same day Bertha rode into the early morning light to change history. 🌅 Don’t miss this ride through time, innovation, and unstoppable determination!

Picture this: it’s August 5, 1888. At dawn, Bertha Benz, 39 years old and fueled by fierce determination, quietly rolls her husband’s Benz Patent-Motorwagen out of their Mannheim home. With her teenage sons Richard (15) and Eugen (13), she launches a secret mission—no permission, no roads, no roadmap—to drive over 100 km to her mother’s home in Pforzheim.

Throughout this wild journey, Bertha tackled nearly every mechanical obstacle imaginable:

  • She refueled at apothecaries, buying the town's entire supply of ligroin—effectively the world’s first gas stations 
  • When the fuel line clogged, she used a hat pin to clear it; she wrapped a frayed ignition wire with her garter to insulate it; and she asked a shoemaker to affix leather brake-linings, inventing the first brake pads.
  • She and her sons even pushed the car uphill where the 2.5‑horsepower engine couldn’t manage the incline on its own 

In doing so, Bertha didn't just launch an automotive industry—she launched the role of women in automotive innovation 🚗💪✨, reshaping perceptions and blazing a trail for future female pioneers. She later became the first woman inducted into the Automotive Hall of Fame—in 2016, making her and Carl the first married couple so honored 

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

]]> And fittingly, this episode drops on August 5th—the same day Bertha rode into the early morning light to change history. 🌅 Don’t miss this ride through time, innovation, and unstoppable determination!

Picture this: it’s August 5, 1888. At dawn, Bertha Benz, 39 years old and fueled by fierce determination, quietly rolls her husband’s Benz Patent-Motorwagen out of their Mannheim home. With her teenage sons Richard (15) and Eugen (13), she launches a secret mission—no permission, no roads, no roadmap—to drive over 100 km to her mother’s home in Pforzheim.

Throughout this wild journey, Bertha tackled nearly every mechanical obstacle imaginable:

  • She refueled at apothecaries, buying the town's entire supply of ligroin—effectively the world’s first gas stations 
  • When the fuel line clogged, she used a hat pin to clear it; she wrapped a frayed ignition wire with her garter to insulate it; and she asked a shoemaker to affix leather brake-linings, inventing the first brake pads.
  • She and her sons even pushed the car uphill where the 2.5‑horsepower engine couldn’t manage the incline on its own 

In doing so, Bertha didn't just launch an automotive industry—she launched the role of women in automotive innovation 🚗💪✨, reshaping perceptions and blazing a trail for future female pioneers. She later became the first woman inducted into the Automotive Hall of Fame—in 2016, making her and Carl the first married couple so honored 

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

]]> Buzzsprout-17611961 Tue, 05 Aug 2025 05:00:00 -0400 1944 full false Ep. 68 - Is it Live or is it Memorex? Featuring Thuy from MIA on the Rise of Conversational AI in Automotive Ep. 68 - Is it Live or is it Memorex? Featuring Thuy from MIA on the Rise of Conversational AI in Automotive 🎙️In this episode of On The Drive with Cindy Lawrence, we dive into the question everyone in automotive is starting to ask: Is it real or is it AI? 🤔

Thuy from MIA joins us to talk about how their true conversational AI is transforming dealership sales and service—especially in BDCs and campus-store environments. MIA is not decision-tree based like so many others. It listens, responds, and engages like a real person—holding full conversations that drive results. 🤖🚗

We discuss how MIA is helping dealership teams:
🔹 Automate repetitive tasks like appointment-setting 📅
🔹 Free up talented staff for more productive, high-value work 💼
🔹 Improve customer engagement without sacrificing authenticity ❤️

This isn’t about replacing people—it’s about letting AI handle the busy work so your team can do what they do best. 🧠💪

If you’ve ever wondered, “Is it live—or is it AI?” … this episode has the answer. 🎧🚀

Connect with Thuy Adomitis:
Email: thuyadomitis@yahoo.com
Connect with Thuy: Click Here to Connect with Thuy
Click to Visit Mia Labs

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!


]]> 🎙️In this episode of On The Drive with Cindy Lawrence, we dive into the question everyone in automotive is starting to ask: Is it real or is it AI? 🤔

Thuy from MIA joins us to talk about how their true conversational AI is transforming dealership sales and service—especially in BDCs and campus-store environments. MIA is not decision-tree based like so many others. It listens, responds, and engages like a real person—holding full conversations that drive results. 🤖🚗

We discuss how MIA is helping dealership teams:
🔹 Automate repetitive tasks like appointment-setting 📅
🔹 Free up talented staff for more productive, high-value work 💼
🔹 Improve customer engagement without sacrificing authenticity ❤️

This isn’t about replacing people—it’s about letting AI handle the busy work so your team can do what they do best. 🧠💪

If you’ve ever wondered, “Is it live—or is it AI?” … this episode has the answer. 🎧🚀

Connect with Thuy Adomitis:
Email: thuyadomitis@yahoo.com
Connect with Thuy: Click Here to Connect with Thuy
Click to Visit Mia Labs

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: Coming Soon to a Dealership Near YOU!

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!


]]> Cindy Lawrence Buzzsprout-17563720 Tue, 29 Jul 2025 05:00:00 -0400 1726 full false Ep. 67 - Reaching the Unreachable: Building Bonds and Dealerships with Linda Barnette Ep. 67 - Reaching the Unreachable: Building Bonds and Dealerships with Linda Barnette 🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.

From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.

Linda opens up about how she consistently connects with the so-called “unreachable” decision-makers, turning cold introductions into lifelong partnerships. Her approach isn’t about pushing demos—it’s about building authentic relationships that stand the test of time.

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!


🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: https://onthedrivesolutions.com/

]]> 🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.

From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.

Linda opens up about how she consistently connects with the so-called “unreachable” decision-makers, turning cold introductions into lifelong partnerships. Her approach isn’t about pushing demos—it’s about building authentic relationships that stand the test of time.

🔑 How to reach the unreachable
🤝 Creating bonds that outlast contracts
🏗️ Designing dealerships—and relationships—from the ground up

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!


🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: https://onthedrivesolutions.com/

]]> Cindy Lawrence Buzzsprout-17532756 Tue, 22 Jul 2025 05:00:00 -0400 1724 full false Ep. 66 - DISC-Overing What Drives People: Personality Behind the Wheel Ep. 66 - DISC-Overing What Drives People: Personality Behind the Wheel 🎙️In this episode of On The Drive with Cindy Lawrence, I chat with the amazing Katy Wolda about the DISC personality model—a powerful tool that helps you connect better with customers and teammates, whether you're managing up, down, or across the service drive. 🚗🛠️

Originally developed by psychologist William Moulton Marston (who also created Wonder Woman! 🦸‍♀️), DISC breaks down personalities into four main types:

  • D – Dominance 💼: Direct, decisive, loves efficiency. Keep it short and factual.
  • I – Influence 🎉: Social, enthusiastic, thrives on energy and connection.
  • S – Steadiness 🤝: Loyal, calm, and prefers stability. A little patience and warmth go a long way.
  • C – Conscientiousness 📊: Analytical, detail-oriented, and values precision. They want all the facts—presented thoughtfully.

✨ Fun fact: Studies show teams that understand each other's DISC profiles are 42% more effective at reducing workplace conflict and increasing productivity. Why? Because they learn to speak each other’s language—literally.💡

Discover your DISC style, how to spot someone else's in under 30 seconds ⏱️, and how adjusting just a few words can lead to better outcomes, happier clients, and stronger team dynamics. 🙌

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: https://onthedrivesolutions.com/



]]> 🎙️In this episode of On The Drive with Cindy Lawrence, I chat with the amazing Katy Wolda about the DISC personality model—a powerful tool that helps you connect better with customers and teammates, whether you're managing up, down, or across the service drive. 🚗🛠️

Originally developed by psychologist William Moulton Marston (who also created Wonder Woman! 🦸‍♀️), DISC breaks down personalities into four main types:

  • D – Dominance 💼: Direct, decisive, loves efficiency. Keep it short and factual.
  • I – Influence 🎉: Social, enthusiastic, thrives on energy and connection.
  • S – Steadiness 🤝: Loyal, calm, and prefers stability. A little patience and warmth go a long way.
  • C – Conscientiousness 📊: Analytical, detail-oriented, and values precision. They want all the facts—presented thoughtfully.

✨ Fun fact: Studies show teams that understand each other's DISC profiles are 42% more effective at reducing workplace conflict and increasing productivity. Why? Because they learn to speak each other’s language—literally.💡

Discover your DISC style, how to spot someone else's in under 30 seconds ⏱️, and how adjusting just a few words can lead to better outcomes, happier clients, and stronger team dynamics. 🙌

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

🎙️ Hosted by Cindy Lawrence
 📬 Mail us at Cindy@OnTheDriveSolutions.com
 🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: https://onthedrivesolutions.com/



]]> Cindy Lawrence Buzzsprout-17502135 Tue, 15 Jul 2025 05:00:00 -0400 1392 full false Ep. 65 - Chasing Metrics: The Fine Line Between Goals and Growth Ep. 65 - Chasing Metrics: The Fine Line Between Goals and Growth Dave Rodgers returns to talk about the double-edged sword of chasing metrics. While goals are critical for training and maintaining team performance, too much focus on the numbers can lead to shortcuts, misaligned priorities, and bad behavior. Together, we explore how reports should guide your attention—not define your success. Just like in football, the game is often won in inches. Tune in for real talk on balance, leadership, and the mindset it takes to train to maintain.

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

 

🎙️ Hosted by Cindy Lawrence

📬 Mail us at Cindy@OnTheDriveSolutions.com

🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: onthedrivesolutions.com


]]> Dave Rodgers returns to talk about the double-edged sword of chasing metrics. While goals are critical for training and maintaining team performance, too much focus on the numbers can lead to shortcuts, misaligned priorities, and bad behavior. Together, we explore how reports should guide your attention—not define your success. Just like in football, the game is often won in inches. Tune in for real talk on balance, leadership, and the mindset it takes to train to maintain.

✨ Love what you hear? Help us grow!

🔗 Share this episode with a friend who lives life on the drive
➕ Follow us on your favorite podcast app to get new episodes automatically
⭐️ Rate & Review us on Apple Podcasts—it really makes a difference!

 

🎙️ Hosted by Cindy Lawrence

📬 Mail us at Cindy@OnTheDriveSolutions.com

🔗 Connect with us on LinkedIn
📘 Join the conversation on Facebook

Stay Curious: onthedrivesolutions.com


]]> Cindy Lawrence Buzzsprout-17445275 Tue, 08 Jul 2025 05:00:00 -0400 2577 #OnTheDrive, #GoalsWithGrowth, #JoinUs, #WomenRockingAutomotive full false Ep. 64 - From Fate To Ferrari: Christy Cartaya’s Drive Into Luxury Automotive Ep. 64 - From Fate To Ferrari: Christy Cartaya’s Drive Into Luxury Automotive This week on On The Drive with Cindy Lawrence, we sit down with Christy Cartaya, Vice President of Marketing and Brand Management at The Collection in Miami. Christy shares her unexpected journey from the fast-paced world of marketing into the elite tier of automotive retail—where brands like Ferrari, Audi, Porsche, and McLaren are part of her daily landscape.

What started as a twist of fate turned into a remarkable career, and today, Christy leads a powerhouse team at one of the most prestigious dealership groups in the country. Join us as we talk career shifts, leadership, luxury branding, and why a visit to The Collection isn’t complete without stopping by Michelin-rated Bachour for a sweet indulgence.

From marketing mastery to showroom sophistication—this episode is as refined as the cars Christy helps bring to life. Don’t miss it!


Host: Cindy Lawrence

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> This week on On The Drive with Cindy Lawrence, we sit down with Christy Cartaya, Vice President of Marketing and Brand Management at The Collection in Miami. Christy shares her unexpected journey from the fast-paced world of marketing into the elite tier of automotive retail—where brands like Ferrari, Audi, Porsche, and McLaren are part of her daily landscape.

What started as a twist of fate turned into a remarkable career, and today, Christy leads a powerhouse team at one of the most prestigious dealership groups in the country. Join us as we talk career shifts, leadership, luxury branding, and why a visit to The Collection isn’t complete without stopping by Michelin-rated Bachour for a sweet indulgence.

From marketing mastery to showroom sophistication—this episode is as refined as the cars Christy helps bring to life. Don’t miss it!


Host: Cindy Lawrence

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> Cindy Lawrence Buzzsprout-17424314 Tue, 01 Jul 2025 00:00:00 -0400 2486 OnTheDrive, OnTheDriveWithCindyLawrence, TheCollection, MiamiServiceDrive, MarketingDirector full false Ep. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers) Ep. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers) From fried wires (thanks, neighborhood squirrels 🐿️) to those “oops” repairs that don’t quite fit the warranty box, Cindy and Dave break down when dealerships step up—even if the coverage technically doesn’t.

Whether it’s a split bill, a friendly favor, or a behind-the-scenes push from your advisor, this episode reminds us that a loyal customer, a good attitude, and a weird accident can still earn you some love.

🔧 Under the Hood This Week:

  • What qualifies as goodwill (hint: it’s not magic—it’s strategy)
  • In-warranty but not warrantable? Yep, that’s a thing
  • Why your advisor might just be your ride-or-die 🏁
  • The CSI factor—being nice does pay off
  • And why goodwill isn’t a guarantee... but it is a game-changer

If it’s good for the customer, good for the dealership, and good for the brand—it’s go-time. Buckle up. This one’s got heart, horsepower, and a few rodent-related surprises.




Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> From fried wires (thanks, neighborhood squirrels 🐿️) to those “oops” repairs that don’t quite fit the warranty box, Cindy and Dave break down when dealerships step up—even if the coverage technically doesn’t.

Whether it’s a split bill, a friendly favor, or a behind-the-scenes push from your advisor, this episode reminds us that a loyal customer, a good attitude, and a weird accident can still earn you some love.

🔧 Under the Hood This Week:

  • What qualifies as goodwill (hint: it’s not magic—it’s strategy)
  • In-warranty but not warrantable? Yep, that’s a thing
  • Why your advisor might just be your ride-or-die 🏁
  • The CSI factor—being nice does pay off
  • And why goodwill isn’t a guarantee... but it is a game-changer

If it’s good for the customer, good for the dealership, and good for the brand—it’s go-time. Buckle up. This one’s got heart, horsepower, and a few rodent-related surprises.




Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> Cindy Lawrence Buzzsprout-17373856 Tue, 24 Jun 2025 05:00:00 -0400 2152 Friedwires, neighboorhood, neighborhoodsquirrels, carrepair, dealership, carservice, caraccidents, csifactor, carwarrenty, customerservice, customerloyalty, onthedrive, carservices full false Ep. 62 - The Good, The Bad, And The Gangster — How I Was Saved By A Pineapple Ep. 62 - The Good, The Bad, And The Gangster — How I Was Saved By A Pineapple In this unforgettable true story, Cindy takes us back to her early 20s, working in a high-end automotive accessory shop where cash was common, characters were colorful, and one day… danger walked through the door.

When three suspicious men entered the store and tension filled the air, Cindy’s instincts kicked in. No transaction. No words. Just the weight of a moment — and a single code word: “Pineapple.” It wasn’t just a safe word. It was a lifeline.

Featuring the mysterious Mr. G (yes, he carried a submachine gun), this episode blends grit, guts, and a little old-school gangster energy with the kind of quick thinking that sticks with you for life.

🔑 Why you'll love this episode:
You'll laugh, you'll gasp, and you’ll never look at fruit the same way again.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> In this unforgettable true story, Cindy takes us back to her early 20s, working in a high-end automotive accessory shop where cash was common, characters were colorful, and one day… danger walked through the door.

When three suspicious men entered the store and tension filled the air, Cindy’s instincts kicked in. No transaction. No words. Just the weight of a moment — and a single code word: “Pineapple.” It wasn’t just a safe word. It was a lifeline.

Featuring the mysterious Mr. G (yes, he carried a submachine gun), this episode blends grit, guts, and a little old-school gangster energy with the kind of quick thinking that sticks with you for life.

🔑 Why you'll love this episode:
You'll laugh, you'll gasp, and you’ll never look at fruit the same way again.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> Cindy Lawrence Buzzsprout-17332147 Tue, 17 Jun 2025 05:00:00 -0400 1086 Gangsterlife, onthedrivewithcindylawrence, pinapple, codenamepinapple, cindylawerence full false Ep. 61 - Twenty Cars, Two Neighbors & One Pigeon: On The Drive with Carolina Rush Ep. 61 - Twenty Cars, Two Neighbors & One Pigeon: On The Drive with Carolina Rush In this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.

We chat about the real-deal relationship between customers and service advisors, the value of kindness, and how just saying thank you can be the best tip of all. Carolina shares a hilarious and eye-opening moment at a Jeep dealership involving a broken radio, a backup camera, and a surprising pricing decision:

“The person who quoted me wasn’t there, and the guy says, ‘I can’t think of one reason why we should charge her another $200.’”

And then came the pigeon.
Yes, “the pigeon on the drive”—and why you never want to be the first, the last, or any pigeon at all.

We wrap with laughs, a shoutout to Carolina’s 15-year-old daughter (a.k.a. ET, the Instagram star), and a mutual realization: we definitely need to do a future episode on misconceptions in service.

So buckle up and come hang with us—because this one ends with a mic drop and a mad dash to a bar in three minutes.
I’ll see you, On The Drive.

Who is Behind the Curtain: Cindy Lawrence

Call Me, Maybe @ 713.299.2435

If you have something to say à  Cindy@OnTheDriveSolutions.com

Curious: onthedrivesolutions.com

]]> In this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.

We chat about the real-deal relationship between customers and service advisors, the value of kindness, and how just saying thank you can be the best tip of all. Carolina shares a hilarious and eye-opening moment at a Jeep dealership involving a broken radio, a backup camera, and a surprising pricing decision:

“The person who quoted me wasn’t there, and the guy says, ‘I can’t think of one reason why we should charge her another $200.’”

And then came the pigeon.
Yes, “the pigeon on the drive”—and why you never want to be the first, the last, or any pigeon at all.

We wrap with laughs, a shoutout to Carolina’s 15-year-old daughter (a.k.a. ET, the Instagram star), and a mutual realization: we definitely need to do a future episode on misconceptions in service.

So buckle up and come hang with us—because this one ends with a mic drop and a mad dash to a bar in three minutes.
I’ll see you, On The Drive.

Who is Behind the Curtain: Cindy Lawrence

Call Me, Maybe @ 713.299.2435

If you have something to say à  Cindy@OnTheDriveSolutions.com

Curious: onthedrivesolutions.com

]]> Cindy Lawrence Buzzsprout-17284840 Tue, 10 Jun 2025 05:00:00 -0400 2791 carolinerush, onthedrive, sweetandsassy, podcasting, delraybeach, florida, buyingcars, customerrelationship, customerandserviceadvisorrelationship, serviceadvisors, Jeep, Jeepdealership, thepigeononthedtrive, miconceptionsinservice full false Ep. 60 - Sooner, Not Later: The Road To The Million Mile Club with Dave Rogers Ep. 60 - Sooner, Not Later: The Road To The Million Mile Club with Dave Rogers In this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.

We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose lifetime—the warranty’s or yours?

You’ll also learn how a simple tire rotation can give you a smoother ride, better MPG, and extend the life of your investment. Plus, we clear up the confusion between normal vs severe driving conditions—because let’s be honest, most of us aren’t driving on a conveyor belt.

This is a must-listen for anyone who wants their vehicle to go the extra mile—literally. Buckle up!


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> In this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.

We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose lifetime—the warranty’s or yours?

You’ll also learn how a simple tire rotation can give you a smoother ride, better MPG, and extend the life of your investment. Plus, we clear up the confusion between normal vs severe driving conditions—because let’s be honest, most of us aren’t driving on a conveyor belt.

This is a must-listen for anyone who wants their vehicle to go the extra mile—literally. Buckle up!


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com

]]> Cindy Lawrence Buzzsprout-17249841 Tue, 03 Jun 2025 05:00:00 -0400 2186 Servicenowsavelater, millionmilemindset, maintenanceMatters, Carcaretops, onthedrivepodcast full false Ep. 59 - Grit, Giggles & Balls The Size Of Texas: Selling DMS Trailblazer with Cate Ojala At Tekion Ep. 59 - Grit, Giggles & Balls The Size Of Texas: Selling DMS Trailblazer with Cate Ojala At Tekion In this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level.

We dive into her bold approach to dealership sales, from AI-powered research on ownership and systems to her favorite strategy—the classic stop-and-knock. One such visit didn’t go as planned when the dealership took issue with a project her company had supported. But Cate didn’t back down. Her persistence, professionalism, and infectious energy earned her a meeting with the owner, and what started as a rejection turned into a powerful lesson in resilience.

This episode is a giggly, unfiltered chat about grit, grace, and not taking no for an answer—because as Cate puts it, “No doesn’t mean no. It means not yet.”

Join in to learn what the balls the size of Texas has to do with life—and why rockstars aren’t just born, they’re built and constantly reinventing themselves.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com


Contact Cate Ojala

Phone Number: 603 - 969-7133

Email: COjala@Tekion.com 

LinkedIn: https://www.linkedin.com/in/cateojala/ 

]]> In this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level.

We dive into her bold approach to dealership sales, from AI-powered research on ownership and systems to her favorite strategy—the classic stop-and-knock. One such visit didn’t go as planned when the dealership took issue with a project her company had supported. But Cate didn’t back down. Her persistence, professionalism, and infectious energy earned her a meeting with the owner, and what started as a rejection turned into a powerful lesson in resilience.

This episode is a giggly, unfiltered chat about grit, grace, and not taking no for an answer—because as Cate puts it, “No doesn’t mean no. It means not yet.”

Join in to learn what the balls the size of Texas has to do with life—and why rockstars aren’t just born, they’re built and constantly reinventing themselves.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com


Contact Cate Ojala

Phone Number: 603 - 969-7133

Email: COjala@Tekion.com 

LinkedIn: https://www.linkedin.com/in/cateojala/ 

]]> Cindy Lawrence Buzzsprout-17217982 Tue, 27 May 2025 05:00:00 -0400 2136 womeininauto, fixedopsrealtalk, stopandknockstories, CateOjalaUnfiltered, Ballsthesizeoftexas, Onthedrivepodcast, Gritandgiggles, DMSwithcate, Tekiontrailblazer full false Ep. 58 - Hard Truth About Soft Skills:  Being The Heart At Work Ep. 58 - Hard Truth About Soft Skills:  Being The Heart At Work In another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.

Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuinely want to show up.

You’ll hear raw stories, real solutions, and a few truth bombs—like why "fake happy" can do more damage than silence, how leadership drives retention, and how something as small as a balloon on your desk can speak louder than a bonus check.

This episode is a must-listen for GMs, service managers, advisors, techs—and anyone who’s ever asked, "Am I in the right seat?" Buckle up. It’s time to Rise Above and get On The Drive.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com


Contact Amy Davis

Email: amy@riseabovelifecoach.com 

Website: https://riseabovelifecoach.com/

]]> In another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.

Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuinely want to show up.

You’ll hear raw stories, real solutions, and a few truth bombs—like why "fake happy" can do more damage than silence, how leadership drives retention, and how something as small as a balloon on your desk can speak louder than a bonus check.

This episode is a must-listen for GMs, service managers, advisors, techs—and anyone who’s ever asked, "Am I in the right seat?" Buckle up. It’s time to Rise Above and get On The Drive.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: onthedrivesolutions.com


Contact Amy Davis

Email: amy@riseabovelifecoach.com 

Website: https://riseabovelifecoach.com/

]]> Cindy Lawrence Buzzsprout-17171750 Tue, 20 May 2025 05:00:00 -0400 2506 RiseAboveLifeCoaching, DealershipSuccess, AutomotiveLeadership, ServiceDriveSolutions, CoachTheCoach, CommunicationMatters, CultureInTheDrive, FixedOpsLeadership, AutomotiveCoaching, OnTheDrivePodcast, WomenInAutomotive full false Ep. 57 - From Sidekick to Center Stage: The Pass or Fail Philosophy with Steve Shaw Ep. 57 - From Sidekick to Center Stage: The Pass or Fail Philosophy with Steve Shaw In this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. 

From overcoming objections to ditching those fuzzy "recommendations" in favor of clear, confident guidance, Steve breaks it all down with humor, humility, and hard-earned wisdom. If you’ve ever fumbled through a multipoint inspection or wondered when encourage beats recommend, buckle up—this one’s for you.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: AtYourServcie-Drive.com

]]> In this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. 

From overcoming objections to ditching those fuzzy "recommendations" in favor of clear, confident guidance, Steve breaks it all down with humor, humility, and hard-earned wisdom. If you’ve ever fumbled through a multipoint inspection or wondered when encourage beats recommend, buckle up—this one’s for you.


Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: Cindy@OnTheDriveSolutions.com

Website: AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-17125912 Tue, 13 May 2025 05:00:00 -0400 1872 #OnTheDrivePodcast, #PassOrFailWithSteve, #AutoIndustryTalks, #ServiceDriveWisdom, #CustomerConnection, #AdvisorEdge, #TrainingTalks, #MentorMoments full false Ep. 56 - Breaking The Mold: Women Thriving In Automotive – Do You Work Here? Ep. 56 - Breaking The Mold: Women Thriving In Automotive – Do You Work Here? This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.

In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.

Tune in for a candid, behind-the-scenes look at life in fixed ops!



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.

In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.

Tune in for a candid, behind-the-scenes look at life in fixed ops!



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-17104871 Tue, 06 May 2025 05:00:00 -0400 1234 OnTheDrive, FixedOps, ServiceDriveStories, AutomotivePodcast, WomenInAutomotive, CustomerExperience, LeadershipInAutomotive, RealTalk, MentorshipMatters, ServiceAdvisorLife, OnTheDrivePodcast, NewEpisodeAlert, AutoIndustryPodcast, WomenOnTheDrive, WomenIn full false Ep. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The Process Ep. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The Process In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.

Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.

You’ll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears by. From fighting for her spot in the showroom to becoming a sought-after trainer and motivator, Katy’s journey is a masterclass in owning your value and betting on yourself.

This one’s fast, fun, and full of fire. Don’t miss it.


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.

Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.

You’ll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears by. From fighting for her spot in the showroom to becoming a sought-after trainer and motivator, Katy’s journey is a masterclass in owning your value and betting on yourself.

This one’s fast, fun, and full of fire. Don’t miss it.


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-16921461 Tue, 08 Apr 2025 05:00:00 -0400 1571 #Katywolda, #sunglasses, #carwash, #cars, #sales, #carsales, #automotive, #training, #confidence, #consistency, #tellshowdoreview full false Ep. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories Guaranteed Ep. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories Guaranteed This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you.

Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We’re over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we’ve got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.

So instead of listening to me rant solo about tires, CSI scores, and Houston’s mystery dealerships, join me! Let’s spill the service drive tea without dragging customers or manufacturers through the mud. Let’s talk shop, laugh hard, and maybe even reveal a few “who done its” from the lane.

Nominate a friend, tag your old coworkers, or just raise your hand and say, “I’m in.” Let’s keep it real, keep it fun, and entertain the world—one service drive story at a time.

 Join our Journey:

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you.

Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We’re over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we’ve got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.

So instead of listening to me rant solo about tires, CSI scores, and Houston’s mystery dealerships, join me! Let’s spill the service drive tea without dragging customers or manufacturers through the mud. Let’s talk shop, laugh hard, and maybe even reveal a few “who done its” from the lane.

Nominate a friend, tag your old coworkers, or just raise your hand and say, “I’m in.” Let’s keep it real, keep it fun, and entertain the world—one service drive story at a time.

 Join our Journey:

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-16894439 Tue, 01 Apr 2025 05:00:00 -0400 414 #callingallguests, #tagafriend, #onthedrivestories full false Ep. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-Ins Ep. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-Ins Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.



Join our Journey:

  • Share this episode with a friend
  • Click the plus to follow us on your podcast app and get automatic downloads of each episode
  • Rate and Review us on Apple Podcasts

Email us at Cindy@OnTheDriveTraining.com
LinkedIn:   Connect on Linkedin
Facebook:  Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com


Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

]]> Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.



Join our Journey:

  • Share this episode with a friend
  • Click the plus to follow us on your podcast app and get automatic downloads of each episode
  • Rate and Review us on Apple Podcasts

Email us at Cindy@OnTheDriveTraining.com
LinkedIn:   Connect on Linkedin
Facebook:  Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com


Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

]]> Buzzsprout-16820315 Tue, 18 Mar 2025 22:00:00 -0400 1590 full false Ep. 52 - Got Crack?  How, When and Why we Get Stressed and Cracked Ep. 52 - Got Crack?  How, When and Why we Get Stressed and Cracked  Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.

From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.

Whether you’re curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs — all wrapped up in Cindy’s signature straight-shooting style.

If you’ve ever had a chip, a crack, or a flying noodle moment — this episode is for you.

Tune in to learn why windshields matter more than you think — and why sometimes, looking forward means fixing what’s right in front of you. 



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]>  Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.

From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.

Whether you’re curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs — all wrapped up in Cindy’s signature straight-shooting style.

If you’ve ever had a chip, a crack, or a flying noodle moment — this episode is for you.

Tune in to learn why windshields matter more than you think — and why sometimes, looking forward means fixing what’s right in front of you. 



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-16762504 Tue, 11 Mar 2025 05:00:00 -0400 1210 full false Ep. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive Industry Ep. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive Industry What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.

From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.

Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.

From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.

Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-16725660 Tue, 04 Mar 2025 05:00:00 -0500 4051 #Automotive, #achievingsuccess, #buildingsuccess, #leadership, #resilience, #cindylawrence, #jeannie Rytelbach, #branding, #honda, #community, #communitymatters, #leadership full false Ep. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica Bruno Ep. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica Bruno In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.

Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.

Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! 




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.

Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.

Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! 




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-16664984 Tue, 25 Feb 2025 05:00:00 -0500 2221 #drivingsafety, #recalls, #carrecalls, #customerservice, #customertrust, #ericabruno, #recallmasters, #consumersaftey, #automotive, #recallmanagement, #humancenteredservice, #vehiclerecalls full false Ep. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success! Ep. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success! Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!

In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.

Plus, hear about Jordan’s trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!

Hit play now and buckle up for a ride into the world of next-level service management!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!

In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.

Plus, hear about Jordan’s trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!

Hit play now and buckle up for a ride into the world of next-level service management!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-16625084 Tue, 18 Feb 2025 05:00:00 -0500 1560 #Servicelane, #servicemembers, #carindustry, #jordanhughes, #servicemanager, #DwayneLaneCDJR, #leadership, #shopforemanpartnership, #videoinspections, #teamculture, #womeninautomotive, #autoshop full false Ep. 48 - The $3 Bumper Sticker That Changed Everything Ep. 48 - The $3 Bumper Sticker That Changed Everything Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go the extra mile.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go the extra mile.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com

]]> Cindy Lawrence Buzzsprout-16582330 Tue, 11 Feb 2025 05:00:00 -0500 1547 #carservice, #automotive, #bumperstickers, #cindylawrence, #mercedes, #valentinesday, #gwagon, #loyalty, #customerservice, #cars full false Ep. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers Engaged Ep. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers Engaged Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.

Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:

  • Why traditional training methods fail and how to fix them
  • The power of personalized learning paths for lasting retention
  • How manager involvement is the missing link in training success
  • The role of accountability and coaching in employee growth
  • Real-world examples of how better training leads to better customer experiences

Kyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.

If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.




Contact Kyle: 

Website: https://visperio.com/ 


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.

Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:

  • Why traditional training methods fail and how to fix them
  • The power of personalized learning paths for lasting retention
  • How manager involvement is the missing link in training success
  • The role of accountability and coaching in employee growth
  • Real-world examples of how better training leads to better customer experiences

Kyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.

If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.




Contact Kyle: 

Website: https://visperio.com/ 


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16546124 Tue, 04 Feb 2025 05:00:00 -0500 2927 #shiftinggears, #Vesperio, #automotive, #automotivetraining, #automotiveservice, #Kylenewsome, #cardealershiptrining, #familybusiness, #onboarding, #continiouseducation, #achievingsuccess, #personaldevelopment, #professionaldevelopment, #professionalsucce full false Ep. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial Subaru Ep. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial Subaru On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.

With a team that’s nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.

Join us as we dive into Mindy’s remarkable journey of raising her family while raising her team to new heights. Discover how she’s not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don’t miss it!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.

With a team that’s nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.

Join us as we dive into Mindy’s remarkable journey of raising her family while raising her team to new heights. Discover how she’s not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don’t miss it!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16508546 Tue, 28 Jan 2025 05:00:00 -0500 2491 #OnTheDrive, #CMACulture, #LeadershipInAction, #TeamworkWins, #AutomotiveLeadership, #BuiltOnCulture, #GrowWithCMA, #PositiveVibesOnly, #ServiceDriveSuccess, #FromAdvisorToLeader, #ExcellenceInMotion full false Ep. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued! Ep. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued! Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear.

In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn’s Supreme Engine Clean, we’ve got a mix of insider stories, laughs, and lessons learned.

Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear.

In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn’s Supreme Engine Clean, we’ve got a mix of insider stories, laughs, and lessons learned.

Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16466219 Tue, 21 Jan 2025 05:00:00 -0500 1006 #Onthedrive, #backorderedparts, #CindyLawrence, #CindySarver, #carservice, #servicedepartments, #specialorderparts, #carpartsdepartments, #supplychain, #carsupplychain, #jaguarwiperarms, #WynnsSupremeEngineClean full false Ep. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives Forward Ep. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives Forward Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.

From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If you’re looking for a workplace where culture truly matters, you’ll want to hear this. Oh, and for those braving the winter storm—we’re sending you some Florida warmth as we dive into this exciting conversation. So, buckle up—it’s time to move lives forward!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.

From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If you’re looking for a workplace where culture truly matters, you’ll want to hear this. Oh, and for those braving the winter storm—we’re sending you some Florida warmth as we dive into this exciting conversation. So, buckle up—it’s time to move lives forward!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16386632 Wed, 08 Jan 2025 05:00:00 -0500 1930 #Car, #carrental, #talentaquisition, #CarterMyersAutomotive, #peoplefirstphilosophy, #TechnicianApprenticeTraining, #MeyersFlyersrecognition, #professionaldevelopment, #personaldevelopment, #achievingsuccess full false Ep. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership Amenities Ep. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership Amenities Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentar

Buckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities!  From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairs—they're delivering VIP experiences!

Cindy shares laugh-out-loud moments about stumbling upon hidden gems like iPads casually tucked next to popcorn stations and why service advisors need to shine a spotlight on these hidden perks.

Whether it’s stylish shuttle rides , barbershops on-site, or a quick workout in the dealership gym while your oil gets changed, these perks aren’t just extra fluff—they’re customer satisfaction gold!

So, whether you're a service advisor looking to impress or a car owner wondering what perks you’ve been missing , this episode is your VIP backstage pass to the dealership hospitality experience.

Tune in for laughs , insights, and one golden takeaway: Always ask, “What amenities do you offer?”


Join our Journey:

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!



]]> Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentar

Buckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities!  From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairs—they're delivering VIP experiences!

Cindy shares laugh-out-loud moments about stumbling upon hidden gems like iPads casually tucked next to popcorn stations and why service advisors need to shine a spotlight on these hidden perks.

Whether it’s stylish shuttle rides , barbershops on-site, or a quick workout in the dealership gym while your oil gets changed, these perks aren’t just extra fluff—they’re customer satisfaction gold!

So, whether you're a service advisor looking to impress or a car owner wondering what perks you’ve been missing , this episode is your VIP backstage pass to the dealership hospitality experience.

Tune in for laughs , insights, and one golden takeaway: Always ask, “What amenities do you offer?”


Join our Journey:

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!



]]> Cindy Lawrence Buzzsprout-16353478 Tue, 31 Dec 2024 05:00:00 -0500 1701 #dealershipameneties, #rides, #weightrooms, #barbershops, #massages full false Ep. 42 - Revving Up Transparency: The Power Of Video MPI In Automotive Care Ep. 42 - Revving Up Transparency: The Power Of Video MPI In Automotive Care Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.

Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a crash course on customer trust, this episode is packed with laughs, lessons, and a whole lot of love for the unsung heroes under the hood.

Whether you’re a car enthusiast or someone who just wants to keep their ride running smoothly, this episode will leave you informed and entertained. Tune in for another fun ride On The Drive!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.

Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a crash course on customer trust, this episode is packed with laughs, lessons, and a whole lot of love for the unsung heroes under the hood.

Whether you’re a car enthusiast or someone who just wants to keep their ride running smoothly, this episode will leave you informed and entertained. Tune in for another fun ride On The Drive!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16304790 Tue, 24 Dec 2024 05:00:00 -0500 3548 #BrianTrigalet, #VideoMultipointInspections, #vmi, #mpi, #transparency, #carservice, #cardealershiptrust, #cardealership, #automotive, #automotiveindustry, #technicians, # full false Ep. 41 - From Paper Trails To Video Tales: Unlocking Trust In Automotive Inspections Ep. 41 - From Paper Trails To Video Tales: Unlocking Trust In Automotive Inspections Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for insights, laughs, and a glimpse into the future of automotive care. Don't miss this joyride on "On The Drive"!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for insights, laughs, and a glimpse into the future of automotive care. Don't miss this joyride on "On The Drive"!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16283422 Tue, 17 Dec 2024 05:00:00 -0500 1802 #onthedrive, #carservice, #automotive, #automotiveinspections, #briantriglett, #lakelandflorida, #florida, #lakeland, #vehicleinspections, #transparency, #technologyadvancements, #autorepair full false Ep. 40 - The Accidental Buyer Of A Performance Car Ep. 40 - The Accidental Buyer Of A Performance Car Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend’s mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to own—or accidentally buy—a performance car.

With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether you’re a seasoned car owner or just love a good story, this episode is packed with humor, insight, and the tips you didn’t know you needed. Tune in, laugh along, and get ready to make smarter decisions about your ride!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend’s mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to own—or accidentally buy—a performance car.

With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether you’re a seasoned car owner or just love a good story, this episode is packed with humor, insight, and the tips you didn’t know you needed. Tune in, laugh along, and get ready to make smarter decisions about your ride!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16237475 Tue, 10 Dec 2024 05:00:00 -0500 1497 #Cars, #carmaintance, #tiremaintance, #performancecars, #performancevehicles, #leaseagreements, full false Ep. 39 - Driving Solutions: Revolutionizing The Service Lane with Cindy & Ann Ep. 39 - Driving Solutions: Revolutionizing The Service Lane with Cindy & Ann In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how they’re turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.

Get ready to hear about the tools and tips that will make service advisors’ lives easier, improve customer experiences, and revolutionize onboarding in dealerships nationwide. With a February 14, 2025 launch date—just in time for Valentine’s Day—this platform is a labor of love for everyone in the auto industry. Whether you’re a service advisor, manager, or a curious customer, this episode will leave you inspired, informed, and excited for the future of automotive service!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how they’re turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.

Get ready to hear about the tools and tips that will make service advisors’ lives easier, improve customer experiences, and revolutionize onboarding in dealerships nationwide. With a February 14, 2025 launch date—just in time for Valentine’s Day—this platform is a labor of love for everyone in the auto industry. Whether you’re a service advisor, manager, or a curious customer, this episode will leave you inspired, informed, and excited for the future of automotive service!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16165125 Tue, 26 Nov 2024 05:00:00 -0500 1432 #drivingsolutions, #OnTheDriveSolutions, #automotiveserviceindustry, #onlineautomotiveservicehelp, #serviceadvisors, #trainingskillsforserviceadvisors, #serviceadvisorsskills, #customersolutions, #automotivemanagement, #automotivemanagementresources full false Ep. 38 - Warranty Wars: The Good, The Bad, And The Squirrely Ep. 38 - Warranty Wars: The Good, The Bad, And The Squirrely Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine into its personal pantry—this episode is as entertaining as it is educational.

Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether you’re an industry pro or just curious about what happens behind the scenes at a dealership, you’ll leave with a smile, some new knowledge, and maybe a newfound appreciation for your service advisor. Don’t forget to leave us a five-star review and share the ride!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine into its personal pantry—this episode is as entertaining as it is educational.

Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether you’re an industry pro or just curious about what happens behind the scenes at a dealership, you’ll leave with a smile, some new knowledge, and maybe a newfound appreciation for your service advisor. Don’t forget to leave us a five-star review and share the ride!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16121629 Tue, 19 Nov 2024 05:00:00 -0500 1459 #onthedrive, #carservice, #automotive, #warranties, #carwarranties, #factorywarranties, #bestcarwarrantyoptions, #service, #customerrelationships, #cardealership, #serviceadvisor full false Ep. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & Ann Ep. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & Ann Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.

Whether you’re curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your next repair, Cindy and Ann’s friendly banter and real-talk approach make this complex topic entertaining and easy to understand. Buckle up, listeners—it’s a journey filled with laughs, learning, and the best-kept secrets of the service lane!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.

Whether you’re curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your next repair, Cindy and Ann’s friendly banter and real-talk approach make this complex topic entertaining and easy to understand. Buckle up, listeners—it’s a journey filled with laughs, learning, and the best-kept secrets of the service lane!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16073543 Tue, 12 Nov 2024 05:00:00 -0500 1794 #serviceadvisors, #service, #warranties, #warrantygoodwill, #car, #carservice, #customerloyalty, #carextendedwarranty full false Ep. 36 - Under The Hood: Secrets, Stories, And Service Tips From The Drive Ep. 36 - Under The Hood: Secrets, Stories, And Service Tips From The Drive Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can’t just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.

Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than upselling builds trust and lasting relationships. With a mix of humor and expertise, this episode will have you looking at car care from a fresh perspective.

 



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can’t just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.

Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than upselling builds trust and lasting relationships. With a mix of humor and expertise, this episode will have you looking at car care from a fresh perspective.

 



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16036984 Tue, 05 Nov 2024 05:00:00 -0500 1359 #Carservice, #carmaintance, #servicedrive, #underthehood, #sidewalltire, #bandaids, #customerrelationships, #carmaintance, #buildingtrustwithcustomers, #customerloyaltylessons full false Ep. 35 - You Can't Make This Stuff Up! Tales From The Service Drive Ep. 35 - You Can't Make This Stuff Up! Tales From The Service Drive In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-16003715 Tue, 29 Oct 2024 05:00:00 -0400 1428 #carservice, #carmaintance, #servicedrive, #talesfromtheservicedrive, #automotizeservice full false Ep. 34 - Masters Of Rebuild: The Family Legacy Behind RMT (Part 2) Ep. 34 - Masters Of Rebuild: The Family Legacy Behind RMT (Part 2) In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.

From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts like Bentley and McLaren struts, this episode is packed with stories of innovation, customer dedication, and the unstoppable drive to solve the impossible. Whether you're a car enthusiast or just love a good family business success story, you won’t want to miss this compelling deep dive into the heart of RMT!




Join our Journey:


Contact Nicole Vinent:
Sales Manager
Rebuild Master Tech ®
6689 NW 16th Terr
Fort Lauderdale, FL 33309
Toll Free Tel: 888-373-3610
Local Tel:  954-934-9595 ext: 100
Email: N.Vinent@RebuildMasterTech.com
Website: www.RebuildMasterTech.com


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!


Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti



]]> In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.

From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts like Bentley and McLaren struts, this episode is packed with stories of innovation, customer dedication, and the unstoppable drive to solve the impossible. Whether you're a car enthusiast or just love a good family business success story, you won’t want to miss this compelling deep dive into the heart of RMT!




Join our Journey:


Contact Nicole Vinent:
Sales Manager
Rebuild Master Tech ®
6689 NW 16th Terr
Fort Lauderdale, FL 33309
Toll Free Tel: 888-373-3610
Local Tel:  954-934-9595 ext: 100
Email: N.Vinent@RebuildMasterTech.com
Website: www.RebuildMasterTech.com


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!


Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti



]]> Cindy Lawrence Buzzsprout-15949715 Tue, 22 Oct 2024 05:00:00 -0400 1131 #RebuiltMasterTech, #Familyownedbusiness, #automotiverepair, #automotive, #carservice, #Suspensionparts, #highendsuspensionpartsrepair full false Ep. 33 - Solutions For Backordered, Discontinued And Costly Suspension Parts Ep. 33 - Solutions For Backordered, Discontinued And Costly Suspension Parts In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.

Learn about the differences between remanufactured and rebuilt parts, the importance of OEM components, and how RMT helps solve the problem of sourcing discontinued or back-ordered parts. This episode is packed with valuable insights for anyone in the automotive world, highlighting RMT's expertise in keeping high-end vehicles on the road, from South Florida to across the globe. Tune in to discover how they are reshaping the repair industry, one strut at a time!


Join our Journey:


Contact Nicole Vinent:
Sales Manager
Rebuild Master Tech ®
6689 NW 16th Terr
Fort Lauderdale, FL 33309
Toll Free Tel: 888-373-3610
Local Tel:  954-934-9595 ext: 100
Email: N.Vinent@RebuildMasterTech.com
Website: www.RebuildMasterTech.com


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!


Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti



]]> In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.

Learn about the differences between remanufactured and rebuilt parts, the importance of OEM components, and how RMT helps solve the problem of sourcing discontinued or back-ordered parts. This episode is packed with valuable insights for anyone in the automotive world, highlighting RMT's expertise in keeping high-end vehicles on the road, from South Florida to across the globe. Tune in to discover how they are reshaping the repair industry, one strut at a time!


Join our Journey:


Contact Nicole Vinent:
Sales Manager
Rebuild Master Tech ®
6689 NW 16th Terr
Fort Lauderdale, FL 33309
Toll Free Tel: 888-373-3610
Local Tel:  954-934-9595 ext: 100
Email: N.Vinent@RebuildMasterTech.com
Website: www.RebuildMasterTech.com


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!


Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti



]]> Cindy Lawrence Buzzsprout-15919436 Tue, 15 Oct 2024 05:00:00 -0400 1682 #RMT, #RebuiltMasterTech,  #Leveling suspension, #ABCSuspentionStruts full false Ep. 32 - Revitalize Your Ride: Clearing Carbon Buildup with Wynn’s Fuel System Treatments Ep. 32 - Revitalize Your Ride: Clearing Carbon Buildup with Wynn’s Fuel System Treatments In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, hard to remove, and stubborn. This buildup can reduce your car’s gas mileage and power over time. Learn how Wynn’s products tackle this issue, helping restore your engine’s efficiency and performance.



Join our Journey:


Contact Terry A. Bly:
Phone number: 561.262.0193
Website: wynnsusa.com



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, hard to remove, and stubborn. This buildup can reduce your car’s gas mileage and power over time. Learn how Wynn’s products tackle this issue, helping restore your engine’s efficiency and performance.



Join our Journey:


Contact Terry A. Bly:
Phone number: 561.262.0193
Website: wynnsusa.com



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15872910 Tue, 08 Oct 2024 05:00:00 -0400 2394 #terrybly, #wynn, #wynnfuelsystem, #florida, #carservice, #vehicleperformance, #vehiclemaintance full false Ep. 31 - Warranty 101: Secrets To Saving Big At The Dealership Ep. 31 - Warranty 101: Secrets To Saving Big At The Dealership Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, and even a few laughs along the way.

Perfect for anyone who wants to feel empowered before their next service appointment, this episode will make you rethink everything you thought you knew about warranties—because it’s not just about what’s covered, it’s about how to make the most of it!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, and even a few laughs along the way.

Perfect for anyone who wants to feel empowered before their next service appointment, this episode will make you rethink everything you thought you knew about warranties—because it’s not just about what’s covered, it’s about how to make the most of it!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15817749 Tue, 01 Oct 2024 05:00:00 -0400 1633 #Carwarranties, #warranty, #warrantyvsgaurentee, #warrantyrepairs, #customerpaidfixes, #carservice, #serviceappointments full false Ep. 30 - This Is My Customer! Ep. 30 - This Is My Customer! Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.

Get ready to laugh, relate, and maybe even rethink your next visit to the service department as Cindy reveals the secret sauce behind those unforgettable advisor-customer bonds. Whether it’s over a shared alma mater or navigating tricky repairs, Cindy shows how the right relationship can turn a mundane service appointment into a golden experience. Tune in and discover why, in the world of service drives, the phrase "That's my customer!" carries a whole lot of heart.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.

Get ready to laugh, relate, and maybe even rethink your next visit to the service department as Cindy reveals the secret sauce behind those unforgettable advisor-customer bonds. Whether it’s over a shared alma mater or navigating tricky repairs, Cindy shows how the right relationship can turn a mundane service appointment into a golden experience. Tune in and discover why, in the world of service drives, the phrase "That's my customer!" carries a whole lot of heart.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15817731 Fri, 27 Sep 2024 05:00:00 -0400 1100 #customerservice, #carservice, #serviceadvisor, #engineoil, #trust, #loyalcustomers, #customersatisfaction, #advisorcustomerbonds full false Ep. 29 - Milkshakes, Pickles, And The Secret To Winning Customers For Life Ep. 29 - Milkshakes, Pickles, And The Secret To Winning Customers For Life What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.

Join Cindy and her co-host Janine as they explore stories of going the extra mile—whether it’s turning a bad experience into a great one or adding that extra degree of effort that makes all the difference. If you’ve ever wondered how to turn a challenging customer situation into an opportunity for loyalty, this episode is packed with insights and humor that will change the way you think about service.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.

Join Cindy and her co-host Janine as they explore stories of going the extra mile—whether it’s turning a bad experience into a great one or adding that extra degree of effort that makes all the difference. If you’ve ever wondered how to turn a challenging customer situation into an opportunity for loyalty, this episode is packed with insights and humor that will change the way you think about service.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15785950 Tue, 24 Sep 2024 05:00:00 -0400 923 #Carservice, #customerservice, #loyalcustomers, #creatingcustomerloyalty, #thinkoutsidethebox, #impact, #carindustry, #carservice full false Ep. 28 - Torque Talk: Mastering Proper Torquing For Safe And Secure Wheel Mounting Ep. 28 - Torque Talk: Mastering Proper Torquing For Safe And Secure Wheel Mounting Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!

From the essential tools like torque sticks to the golden rules of car maintenance, Cindy’s advice is practical, eye-opening, and delivered with a fun twist. Whether you're a car novice or an expert, get ready to laugh, learn, and keep your wheels securely where they belong.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!

From the essential tools like torque sticks to the golden rules of car maintenance, Cindy’s advice is practical, eye-opening, and delivered with a fun twist. Whether you're a car novice or an expert, get ready to laugh, learn, and keep your wheels securely where they belong.




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15755185 Tue, 17 Sep 2024 05:00:00 -0400 1325 #WheelSafety, #LugNutLessons, #MasterTheTorque, #CarMaintenance101, #StayTight, #TorqueItRight, #DriveSafe, #AutoEssentials, #WheelsOn full false Ep. 27 - Survey Says: Your Opinion Drives Us! Ep. 27 - Survey Says: Your Opinion Drives Us! Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happens behind the service desk, this episode will have you seeing those post-service surveys in a whole new light. So, fill out that survey—your next drive might just depend on it!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happens behind the service desk, this episode will have you seeing those post-service surveys in a whole new light. So, fill out that survey—your next drive might just depend on it!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15625513 Tue, 27 Aug 2024 05:00:00 -0400 1537 #carservice, #onthedrive, #CindyLawrence, #JanineStella, #customersurveys, #automotive, #automotivesurvey, #cardealership, #servicescores, #carservicedesk full false Ep. 26 - Fix It Right the First Time: The Devil Is In The Details! Ep. 26 - Fix It Right the First Time: The Devil Is In The Details! Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn why details matter and how coming prepared to discuss your vehicle’s symptoms can save you time and frustration. Whether it’s a simple noise or a complex diagnostic challenge, we’re here to help you understand the process behind getting your car fixed right the first time. Buckle up and join us for a ride through the dealership experience, where the devil—and the solution—is in the details.


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn why details matter and how coming prepared to discuss your vehicle’s symptoms can save you time and frustration. Whether it’s a simple noise or a complex diagnostic challenge, we’re here to help you understand the process behind getting your car fixed right the first time. Buckle up and join us for a ride through the dealership experience, where the devil—and the solution—is in the details.


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15600699 Tue, 20 Aug 2024 13:00:00 -0400 2158 #fixingyourvehicleright, #oilchanges, #enginelights, #dealershipservice, #serviceadvisors, #servicetechniciams, #processesandprocedures, #carservicesprocess full false Ep. 25 - Loaner Car Chronicles: The Hidden Cost of Convenience Ep. 25 - Loaner Car Chronicles: The Hidden Cost of Convenience Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you rethink the simple act of borrowing a car and reveal the true cost of maintaining customer loyalty. Whether you're a car enthusiast or just curious about the behind-the-scenes workings of a dealership, "Loaner Car Chronicles" offers a compelling and eye-opening journey into the world of automotive service.


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you rethink the simple act of borrowing a car and reveal the true cost of maintaining customer loyalty. Whether you're a car enthusiast or just curious about the behind-the-scenes workings of a dealership, "Loaner Car Chronicles" offers a compelling and eye-opening journey into the world of automotive service.


Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15561683 Tue, 13 Aug 2024 05:00:00 -0400 2021 #cars, #cardealerships, #loanercars, #financialmanagement, #customerservice, #customersatisfaction, #operationalchallenges, #innovativestrategies, #servicemanagers, #loanercarchronicles full false Ep. 24 - Service Adventures with Mr. Ever Since and Other Car Service Shenanigans Ep. 24 - Service Adventures with Mr. Ever Since and Other Car Service Shenanigans Welcome back, everyone, to "On the Drive" with Cindy Lawrence and Janine Stella! Buckle up, because today we’re hitting the road with some of the most entertaining and eye-opening tales from the car service world. From those irate customers who make you question humanity to the bizarre car problems that defy explanation, we've got a lineup of stories that’ll have you laughing, shaking your head, and maybe even appreciating your next service visit a bit more.

Ever had a "Mr. Ever Since" moment? You know, the kind where a customer swears their car has been making a weird noise “ever since” the last service, only to reveal a whole new level of car drama? We’ve got those stories and more coming up!

So grab your favorite drink, get comfy, and let’s dive into the wild and wacky side of the automotive industry. This episode is sure to be a joyride full of laughs, insights, and maybe a few lessons learned. Enjoy the drive!




Join our Journey:

Contact Janine:
Website: www.stellamix.com
Email: info@stellamix.com

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Welcome back, everyone, to "On the Drive" with Cindy Lawrence and Janine Stella! Buckle up, because today we’re hitting the road with some of the most entertaining and eye-opening tales from the car service world. From those irate customers who make you question humanity to the bizarre car problems that defy explanation, we've got a lineup of stories that’ll have you laughing, shaking your head, and maybe even appreciating your next service visit a bit more.

Ever had a "Mr. Ever Since" moment? You know, the kind where a customer swears their car has been making a weird noise “ever since” the last service, only to reveal a whole new level of car drama? We’ve got those stories and more coming up!

So grab your favorite drink, get comfy, and let’s dive into the wild and wacky side of the automotive industry. This episode is sure to be a joyride full of laughs, insights, and maybe a few lessons learned. Enjoy the drive!




Join our Journey:

Contact Janine:
Website: www.stellamix.com
Email: info@stellamix.com

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Buzzsprout-15534419 Tue, 06 Aug 2024 05:00:00 -0400 2598 #CindyLawrence, #Janinestella, #podcasting, #StellaMix, #carservice, #cardealership, #carcustomerservice, #automotiveindustry full false Ep. 23 - Wheels of Change: Enhancing Your Ride with RIMFX's Julian Ep. 23 - Wheels of Change: Enhancing Your Ride with RIMFX's Julian Join Cindy Lawrence on this exciting episode of "On the Drive" as she sits down with Julian from RIMFX, a master in the art of wheel repair and customization. With over 15 years of shared history in the car industry, Cindy and Julian take a trip down memory lane while exploring the cutting-edge services RIMFX offers. From transforming curb-damaged wheels to high-end caliper color changes and vinyl wraps, Julian reveals the secrets behind turning ordinary cars into stunning works of art. Whether you're a car enthusiast or simply love your ride, this episode is packed with insights, personal stories, and practical tips to keep your vehicle looking its best. Tune in and discover how RIMFX can revolutionize your driving experience!



Join our Journey:


Contact Julian:
Website: www.rimfx.us
Text: 561-506-0565
Instagram: @rimfx1
Tik Tok:  @rimfxwheelrepair
Facebook: Rimfx Wheel Repair and Powder Coating LLC


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence on this exciting episode of "On the Drive" as she sits down with Julian from RIMFX, a master in the art of wheel repair and customization. With over 15 years of shared history in the car industry, Cindy and Julian take a trip down memory lane while exploring the cutting-edge services RIMFX offers. From transforming curb-damaged wheels to high-end caliper color changes and vinyl wraps, Julian reveals the secrets behind turning ordinary cars into stunning works of art. Whether you're a car enthusiast or simply love your ride, this episode is packed with insights, personal stories, and practical tips to keep your vehicle looking its best. Tune in and discover how RIMFX can revolutionize your driving experience!



Join our Journey:


Contact Julian:
Website: www.rimfx.us
Text: 561-506-0565
Instagram: @rimfx1
Tik Tok:  @rimfxwheelrepair
Facebook: Rimfx Wheel Repair and Powder Coating LLC


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15490455 Tue, 30 Jul 2024 05:00:00 -0400 1963 # Julian, #RIMFX, #wheelrepair, #tires, #carmaintance, #carcustomization, #customwheels, #cuttingedgeservices full false Ep. 22 - Mr. White. Common Name. Unforgettable Man. You Never Know Who is Standing Before You. Ep. 22 - Mr. White. Common Name. Unforgettable Man. You Never Know Who is Standing Before You. In this gripping episode of "On The Drive," Cindy Lawrence and her sister Nancy take you on an unforgettable journey through the unique and touching story of Mr. White. From routine car services to a remarkable revelation of his past as a POW in Laos, Mr. White’s story is a testament to the power of genuine connections in the service industry.

Listen as Cindy recounts her encounters with Mr. White across various dealerships, culminating in a heartfelt moment where he brings her a special gift from his extraordinary trip with John McCain. This episode will captivate you with tales of trust, loyalty, and the unexpected bonds formed through simple acts of service. Tune in for a narrative that transcends the typical customer experience and reveals the profound stories hidden within everyday interactions.




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> In this gripping episode of "On The Drive," Cindy Lawrence and her sister Nancy take you on an unforgettable journey through the unique and touching story of Mr. White. From routine car services to a remarkable revelation of his past as a POW in Laos, Mr. White’s story is a testament to the power of genuine connections in the service industry.

Listen as Cindy recounts her encounters with Mr. White across various dealerships, culminating in a heartfelt moment where he brings her a special gift from his extraordinary trip with John McCain. This episode will captivate you with tales of trust, loyalty, and the unexpected bonds formed through simple acts of service. Tune in for a narrative that transcends the typical customer experience and reveals the profound stories hidden within everyday interactions.




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15450521 Tue, 23 Jul 2024 05:00:00 -0400 952 #onthedrive, #customerencounters, #storiesaboutcustomerencounters, #cardealerships, #JohnMcCain, #trust, #loyalty, #unexpectedbonds, #everydayencounters, #hiddenstories full false Ep. 21 - Rising Waters, Rising Risks: Navigating Safely Through Flood Waters Ep. 21 - Rising Waters, Rising Risks: Navigating Safely Through Flood Waters In this episode, my sister and I discuss the impact of floods on vehicles. From coast-to-coast humor to heart-stopping tales of sudden floods, this episode is packed with personal anecdotes and practical advice on handling vehicle safety during unexpected downpours. Discover what happens when you find yourself in too much water, how to protect your car, and what steps to take if disaster strikes. From immediate actions to take when a vehicle is flooded to understanding the repair procedure and ensuring a smooth recovery, we cover essential tips and insights to help listeners manage and mitigate the challenges posed by rising waters.




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> In this episode, my sister and I discuss the impact of floods on vehicles. From coast-to-coast humor to heart-stopping tales of sudden floods, this episode is packed with personal anecdotes and practical advice on handling vehicle safety during unexpected downpours. Discover what happens when you find yourself in too much water, how to protect your car, and what steps to take if disaster strikes. From immediate actions to take when a vehicle is flooded to understanding the repair procedure and ensuring a smooth recovery, we cover essential tips and insights to help listeners manage and mitigate the challenges posed by rising waters.




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15419761 Tue, 16 Jul 2024 05:00:00 -0400 2603 #car, #carsafety, #vehicles, #floods, #floodingvehicles, #unexpectedcarissues, #unexpectedweather, #protectyourcar full false Ep. 20 - Rotate Your Ride: The Secret to Tire Longevity and Safety Ep. 20 - Rotate Your Ride: The Secret to Tire Longevity and Safety Rev up your knowledge with Cindy Lawrence in this eye-opening episode of "On The Drive." This week, we take a deep dive into the art and science of tire rotation. Uncover why early rotations are key to tire longevity, how the correct rotation patterns can save you money and keep you safe, and the surprising truth about high-quality tires. Cindy’s engaging and approachable style turns what could be a mundane topic into a must-listen experience. Whether you’re a car aficionado or just looking to make your daily commute smoother, this episode will challenge your thinking and elevate your tire game. Get ready to rotate your understanding of car maintenance!


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Rev up your knowledge with Cindy Lawrence in this eye-opening episode of "On The Drive." This week, we take a deep dive into the art and science of tire rotation. Uncover why early rotations are key to tire longevity, how the correct rotation patterns can save you money and keep you safe, and the surprising truth about high-quality tires. Cindy’s engaging and approachable style turns what could be a mundane topic into a must-listen experience. Whether you’re a car aficionado or just looking to make your daily commute smoother, this episode will challenge your thinking and elevate your tire game. Get ready to rotate your understanding of car maintenance!


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15357128 Tue, 09 Jul 2024 05:00:00 -0400 837 #onthedrive, #carmaintence, #tirecare, #tirerotation, #tiresafetymonth, #tirelongevity, #tire, #smoothdrive full false Ep. 19 - Camber, Caster, Toe – Alignment Angels You Auto Know Ep. 19 - Camber, Caster, Toe – Alignment Angels You Auto Know Join Cindy Lawrence and Janine Stella on "On the Drive" as they dive into the crucial yet often overlooked world of vehicle alignment. In this episode, Cindy brings a unique blend of expertise and humor, comparing your car's tires to your favorite pair of shoes and revealing how something as simple as alignment can drastically impact your vehicle's performance and your safety.

Ever wondered why your car pulls to one side or why your tires wear out unevenly? Discover the fascinating science behind toe, camber, and caster angles, and learn how modern technology has revolutionized alignment checks from the days of using strings to today's sophisticated laser systems. With compelling anecdotes and practical tips, Cindy makes understanding vehicle alignment not just informative but downright entertaining. Whether you're a car enthusiast or just looking to keep your vehicle in top shape, this episode will steer you in the right direction!




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Join Cindy Lawrence and Janine Stella on "On the Drive" as they dive into the crucial yet often overlooked world of vehicle alignment. In this episode, Cindy brings a unique blend of expertise and humor, comparing your car's tires to your favorite pair of shoes and revealing how something as simple as alignment can drastically impact your vehicle's performance and your safety.

Ever wondered why your car pulls to one side or why your tires wear out unevenly? Discover the fascinating science behind toe, camber, and caster angles, and learn how modern technology has revolutionized alignment checks from the days of using strings to today's sophisticated laser systems. With compelling anecdotes and practical tips, Cindy makes understanding vehicle alignment not just informative but downright entertaining. Whether you're a car enthusiast or just looking to keep your vehicle in top shape, this episode will steer you in the right direction!




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

]]> Cindy Lawrence Buzzsprout-15341214 Tue, 02 Jul 2024 05:00:00 -0400 883 #automotive, #autocare, #carmaintance, #vehiclealignment, #vehicleperformance, #caralignment, #carsafety, #safety, #tirewear, #alignmentchecks, #toeangles, #camberangles, #casterangles, # full false Ep. 18 - Tire Talk: It’s All About the Pressure – Your Money and Your Ride Matter! Ep. 18 - Tire Talk: It’s All About the Pressure – Your Money and Your Ride Matter! Join us on, On the Drive as we delve into the world of tires like never before. From unraveling the mystery of tire pressure to discovering the hidden advantages of nitrogen, we’re sharing the insider tips that could save you time, money, and hassle on the road. Ever wondered why your tires wear out faster or why that pesky tire light keeps coming on? We’ve got the answers, and they’re more fascinating than you’d think. With June being Tire Safety Month, there’s no better time to dive deep and learn how to keep your ride smooth and safe. Don’t miss this chance to become a tire expert and transform your driving experience!


Join our Journey:

  • Share this episode with a friend
  • Click the plus to follow us on your podcast app and get automatic downloads of each episode
  • Rate and Review us on Apple Podcasts

Email us at Cindy@OnTheDriveTraining.com
LinkedIn:   Connect on Linkedin
Facebook:  Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com


Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

]]> Join us on, On the Drive as we delve into the world of tires like never before. From unraveling the mystery of tire pressure to discovering the hidden advantages of nitrogen, we’re sharing the insider tips that could save you time, money, and hassle on the road. Ever wondered why your tires wear out faster or why that pesky tire light keeps coming on? We’ve got the answers, and they’re more fascinating than you’d think. With June being Tire Safety Month, there’s no better time to dive deep and learn how to keep your ride smooth and safe. Don’t miss this chance to become a tire expert and transform your driving experience!


Join our Journey:

  • Share this episode with a friend
  • Click the plus to follow us on your podcast app and get automatic downloads of each episode
  • Rate and Review us on Apple Podcasts

Email us at Cindy@OnTheDriveTraining.com
LinkedIn:   Connect on Linkedin
Facebook:  Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com


Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

]]> Cindy Lawrence Buzzsprout-15284709 Tue, 25 Jun 2024 05:00:00 -0400 1104 #onthedrive, #carmaintence, #tirepressure, #tirecare, #nitrogen, #nitrogenuseontires, #tirelight, #tiresafetymonth full false Ep. 17 - Let’s Talk Tires: It’s Time to Get a GRIP Ep. 17 - Let’s Talk Tires: It’s Time to Get a GRIP In this episode of "On The Drive," Cindy Lawrence and Producer, Janine dive deep into the crucial world of tire tread. Exploring the impacts of tread wear on safety, lease agreements, and your wallet, they uncover everything you need to know about maintaining your tires and meeting lease turn-in requirements. Whether you're navigating lease regulations or planning for safer driving conditions, this episode provides essential insights and expert advice to keep you rolling smoothly on the road ahead. We’ll explore tread patterns, traction, value of good tires, and lease turn-in requirements.  By the end of this episode, you’ll have a better grip on everything you need to know to make informed decisions about your tires.

Join our Journey:

  • Share this episode with a friend
  • Click the plus to follow us on your podcast app and get automatic downloads of each episode
  • Rate and Review us on Apple Podcasts

Email us at Cindy@OnTheDriveTraining.com
LinkedIn:   Connect on Linkedin
Facebook:  Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com


Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

]]> In this episode of "On The Drive," Cindy Lawrence and Producer, Janine dive deep into the crucial world of tire tread. Exploring the impacts of tread wear on safety, lease agreements, and your wallet, they uncover everything you need to know about maintaining your tires and meeting lease turn-in requirements. Whether you're navigating lease regulations or planning for safer driving conditions, this episode provides essential insights and expert advice to keep you rolling smoothly on the road ahead. We’ll explore tread patterns, traction, value of good tires, and lease turn-in requirements.  By the end of this episode, you’ll have a better grip on everything you need to know to make informed decisions about your tires.

Join our Journey:

  • Share this episode with a friend
  • Click the plus to follow us on your podcast app and get automatic downloads of each episode
  • Rate and Review us on Apple Podcasts

Email us at Cindy@OnTheDriveTraining.com
LinkedIn:   Connect on Linkedin
Facebook:  Join us on Facebook
Phone: 713.299.2435
Web: AtYourServcie-Drive.com


Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

]]> Cindy Lawrence Buzzsprout-15259880 Tue, 18 Jun 2024 05:00:00 -0400 1590 #tiretread, #treadwear, #carsafety, #safety, #carlease, #leaseagreements, #carturninrequirements, #tirecare, #tire full false Ep. 16 - Old Wife’s Tail – Best Tires in the FRONT! Ep. 16 - Old Wife’s Tail – Best Tires in the FRONT! When changing just two tires…New Tires in the Front?  Best Tires in the REAR. Depends on Front or Rear Wheel Drive….Negative…

For years we have been taught our best foot should always go first – We thought the same for tires.  NEW Research Shows – Best Practice, Best in the Rear.  Experts and of course tire manufacture will always support replacement of all four tires.  But let’s be realistic, we all want to get the most out of money.   Enjoy the show and click on the links below to enjoy more factual information. 




Links:
Goodyear:  https://www.goodyear.com/en_US/learn/choosing-your-tires/replacing-only-two-tires.html
Michelin: https://www.bing.com/videos/riverview/relatedvideo?q=&mid=C3D57E1536A695D21C4BC3D57E1536A695D21C4B&FORM=SPSCRV
Independant shop : https://www.swedishauto.com/blog/tire-replacement
Law Firm : https://wfirm.com/when-replacing-only-two-tires-should-the-new-tires-be-placed-on-the-front-or-back/

 


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> When changing just two tires…New Tires in the Front?  Best Tires in the REAR. Depends on Front or Rear Wheel Drive….Negative…

For years we have been taught our best foot should always go first – We thought the same for tires.  NEW Research Shows – Best Practice, Best in the Rear.  Experts and of course tire manufacture will always support replacement of all four tires.  But let’s be realistic, we all want to get the most out of money.   Enjoy the show and click on the links below to enjoy more factual information. 




Links:
Goodyear:  https://www.goodyear.com/en_US/learn/choosing-your-tires/replacing-only-two-tires.html
Michelin: https://www.bing.com/videos/riverview/relatedvideo?q=&mid=C3D57E1536A695D21C4BC3D57E1536A695D21C4B&FORM=SPSCRV
Independant shop : https://www.swedishauto.com/blog/tire-replacement
Law Firm : https://wfirm.com/when-replacing-only-two-tires-should-the-new-tires-be-placed-on-the-front-or-back/

 


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-15182850 Tue, 04 Jun 2024 05:00:00 -0400 589 #carcare, #tireplacement, #tiresafety, #drivingconditions, #tiremonth, #rearaxle, #serviceadvisor full false Ep. 15 - Steering Through the Recall Maze: Understanding Vehicle Recalls and Technical Service Bulletins (TSBs) for Your Safety and Wallet Ep. 15 - Steering Through the Recall Maze: Understanding Vehicle Recalls and Technical Service Bulletins (TSBs) for Your Safety and Wallet Discover the crucial ins and outs of vehicle recalls and TSBs, as we navigate through a hypothetical scenario set off by bee Manufacture's recent recall announcement. With Ann Griffith by my side, offering insights as a parent of new drivers, we dissect the vital differences between recalls and TSBs, and why it's paramount for your wallet—and safety—that you pay attention. Get ready to understand the no-cost recall services and the steps you should take to ensure your ride is secure and up to date.

Strap in as we reflect on the historical Takata airbag recall, underscoring the immense operational and financial hurdles it imposed on the auto industry and consumers alike. We'll also reveal the often-overlooked perks of dealership recall services, such as reimbursements for previous repairs and the assurance of having the most current vehicle fixes. This episode is your GPS to navigating the often-complex world of automotive recalls, ensuring you're equipped with the knowledge to protect yourself and your loved ones on the road.



Websites for Recalls:

Recalls website:  https://www.nhtsa.gov/recalls

Ford: https://www.ford.com/support/recalls/

Chrysler: mopar.com/en-us/my-vehicle/recalls/search.html

 



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Discover the crucial ins and outs of vehicle recalls and TSBs, as we navigate through a hypothetical scenario set off by bee Manufacture's recent recall announcement. With Ann Griffith by my side, offering insights as a parent of new drivers, we dissect the vital differences between recalls and TSBs, and why it's paramount for your wallet—and safety—that you pay attention. Get ready to understand the no-cost recall services and the steps you should take to ensure your ride is secure and up to date.

Strap in as we reflect on the historical Takata airbag recall, underscoring the immense operational and financial hurdles it imposed on the auto industry and consumers alike. We'll also reveal the often-overlooked perks of dealership recall services, such as reimbursements for previous repairs and the assurance of having the most current vehicle fixes. This episode is your GPS to navigating the often-complex world of automotive recalls, ensuring you're equipped with the knowledge to protect yourself and your loved ones on the road.



Websites for Recalls:

Recalls website:  https://www.nhtsa.gov/recalls

Ford: https://www.ford.com/support/recalls/

Chrysler: mopar.com/en-us/my-vehicle/recalls/search.html

 



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-15132543 Tue, 28 May 2024 05:00:00 -0400 1576 #recalls, #service, #vehiclerecalls, #TSBs, #recallreimbursement, #reimbursement full false Ep. 14 - Revving Up the Mercedes Experience: A Joyride Through Auto Sales and Service Ep. 14 - Revving Up the Mercedes Experience: A Joyride Through Auto Sales and Service Step into the adrenaline-fueled world of auto sales and service with the exhilarating Cindy Experience! Buckle up as we dive into the vibrant corridors of AutoNation's premier wholesale hub in Florida, where Cindy's insatiable thirst for knowledge illuminates the intricate workings of a top-tier Mercedes dealership. From navigating the labyrinthine parts inventory to navigating the bustling retail floor and witnessing the seamless orchestration of service operations, we unveil a treasure trove of insights that even industry veterans would bank on.

But that's just the beginning of our journey. Get ready for a rollercoaster of a narrative featuring daring thieves who transformed the dealership into their personal shopping haven—with an unwitting technician lending a hand! It's a real-life escapade that could rival the most gripping Hollywood plotlines. And for a daily dose of dealership drama, we've got tales that will leave you in stitches, from customers finding joy amidst the hustle to enigmatic visitors with motives as mysterious as the cosmos.

With Cindy's keen eye for detail and our shared laughter, this episode becomes a joyride through the lighter side of the automotive industry—where every turn on the lot is a lesson and every customer encounter is an unforgettable story waiting to be shared. So, strap in tight and join us for an adventure like no other, where excitement awaits at every turn of the wheel!




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Step into the adrenaline-fueled world of auto sales and service with the exhilarating Cindy Experience! Buckle up as we dive into the vibrant corridors of AutoNation's premier wholesale hub in Florida, where Cindy's insatiable thirst for knowledge illuminates the intricate workings of a top-tier Mercedes dealership. From navigating the labyrinthine parts inventory to navigating the bustling retail floor and witnessing the seamless orchestration of service operations, we unveil a treasure trove of insights that even industry veterans would bank on.

But that's just the beginning of our journey. Get ready for a rollercoaster of a narrative featuring daring thieves who transformed the dealership into their personal shopping haven—with an unwitting technician lending a hand! It's a real-life escapade that could rival the most gripping Hollywood plotlines. And for a daily dose of dealership drama, we've got tales that will leave you in stitches, from customers finding joy amidst the hustle to enigmatic visitors with motives as mysterious as the cosmos.

With Cindy's keen eye for detail and our shared laughter, this episode becomes a joyride through the lighter side of the automotive industry—where every turn on the lot is a lesson and every customer encounter is an unforgettable story waiting to be shared. So, strap in tight and join us for an adventure like no other, where excitement awaits at every turn of the wheel!




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-15105069 Tue, 21 May 2024 05:00:00 -0400 950 #autosales, #autoservice, #carrentals, #Mercedesdealership, #retail, #salesfloor, #cardealership, #dealershipdrama full false Ep. 13 - Factory vs. Aftermarket – Specifically Made or Generally Speaking – It's MORE Than Just Money, Its Performance! Ep. 13 - Factory vs. Aftermarket – Specifically Made or Generally Speaking – It's MORE Than Just Money, Its Performance! Jump into the world of auto parts with Cindy Sarver and me, Cindy Lawrence! We're here to spill the beans on how your car's performance and safety are tied to the parts you use. From factory to aftermarket, we'll show you why choosing OE parts, like those from Mercedes-Benz, is like giving your car a VIP treatment.

Ever wondered what your engine really needs? We dive into the nitty-gritty of engine filters, making sure you're giving your car the best TLC possible. Plus, we'll take a trip down memory lane with classic car care products and show you how to keep your ride sparkling without causing harm.

But wait, there's more! We'll clue you in on why brand-specific parts, like spark plugs, are the secret sauce for your car's performance. And don't forget about dealership maintenance—it could be the key to unlocking your car's full potential.

So buckle up and join the ride! Whether you're a car enthusiast or just looking to keep your wheels in top shape, "On the Drive" is your pit stop for all things automotive.




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Jump into the world of auto parts with Cindy Sarver and me, Cindy Lawrence! We're here to spill the beans on how your car's performance and safety are tied to the parts you use. From factory to aftermarket, we'll show you why choosing OE parts, like those from Mercedes-Benz, is like giving your car a VIP treatment.

Ever wondered what your engine really needs? We dive into the nitty-gritty of engine filters, making sure you're giving your car the best TLC possible. Plus, we'll take a trip down memory lane with classic car care products and show you how to keep your ride sparkling without causing harm.

But wait, there's more! We'll clue you in on why brand-specific parts, like spark plugs, are the secret sauce for your car's performance. And don't forget about dealership maintenance—it could be the key to unlocking your car's full potential.

So buckle up and join the ride! Whether you're a car enthusiast or just looking to keep your wheels in top shape, "On the Drive" is your pit stop for all things automotive.




Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-15063013 Tue, 14 May 2024 05:00:00 -0400 2219 #engine filters, #cars, #engine, #carcare, #sparkplugs, #carperformance, #Mercedes-Benz full false Ep. 12 - Don't Forget To Wipe After You Wash Ep. 12 - Don't Forget To Wipe After You Wash Have you ever found yourself grinning at the memory of a run-in with a rock legend while discussing something as mundane as windshield wipers? Well, we sure have, and this episode takes you through that and more as Cindy Lawrence and Cindy Sarver join us to share the unexpected hilarity and critical insights on keeping your windshield in top-notch condition. With tales ranging from a laughable encounter with ZZ Top's Dusty Hill to the vital role of the right wiper blades and washer fluids, we guarantee you'll look at your car's maintenance in a whole new light—streak-free and shining!

As we chat about the intricacies of proper windshield care, we reveal a nifty car hack for those empty washer fluid bottles and walk you through the dos and don'ts of wiper blade installation. We're not just talking about clear glass here, but also ensuring your safety through visibility, especially when dealer-quality supplies are in the mix. And with tips on avoiding the pitfalls of DIY installation, we emphasize the real value of professional service. So join us for this chuckle-worthy yet enlightening discussion that promises to keep your drives safe and your view ahead crystal clear.



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Have you ever found yourself grinning at the memory of a run-in with a rock legend while discussing something as mundane as windshield wipers? Well, we sure have, and this episode takes you through that and more as Cindy Lawrence and Cindy Sarver join us to share the unexpected hilarity and critical insights on keeping your windshield in top-notch condition. With tales ranging from a laughable encounter with ZZ Top's Dusty Hill to the vital role of the right wiper blades and washer fluids, we guarantee you'll look at your car's maintenance in a whole new light—streak-free and shining!

As we chat about the intricacies of proper windshield care, we reveal a nifty car hack for those empty washer fluid bottles and walk you through the dos and don'ts of wiper blade installation. We're not just talking about clear glass here, but also ensuring your safety through visibility, especially when dealer-quality supplies are in the mix. And with tips on avoiding the pitfalls of DIY installation, we emphasize the real value of professional service. So join us for this chuckle-worthy yet enlightening discussion that promises to keep your drives safe and your view ahead crystal clear.



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-15021973 Tue, 07 May 2024 05:00:00 -0400 883 #carwashing, #windshieldwipers, #washerfluids, #cardetailing, #wiperblades full false Ep. 11 - Keys, Keys, the Florida Keys! Ep. 11 - Keys, Keys, the Florida Keys! Curious about the hidden capabilities of your car keys? Join Cindy Sarver and I as we uncover the surprising features beyond unlocking doors and starting engines. Learn why opting for dealership services over online deals ensures tailored security for your car's VIN and options, and how reviewing your insurance policy or warranty can save you money if your keys are lost.

From cooling your car remotely to unexpected security risks, we explore the multifunctionality of modern key fobs and the importance of staying informed about your car's tech. Cindy Sarver shares a personal anecdote emphasizing the importance of keeping track of your keys to prevent unintended vehicle access.

But our discussion doesn't stop at features – we delve into key care tips, warning against heavy keychains that could damage your ignition switch. Plus, we uncover the tactics of car thieves who target dealership service centers. Join us for insightful tips, a few chuckles, and a reminder that proper key care is crucial for your vehicle's security.


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Curious about the hidden capabilities of your car keys? Join Cindy Sarver and I as we uncover the surprising features beyond unlocking doors and starting engines. Learn why opting for dealership services over online deals ensures tailored security for your car's VIN and options, and how reviewing your insurance policy or warranty can save you money if your keys are lost.

From cooling your car remotely to unexpected security risks, we explore the multifunctionality of modern key fobs and the importance of staying informed about your car's tech. Cindy Sarver shares a personal anecdote emphasizing the importance of keeping track of your keys to prevent unintended vehicle access.

But our discussion doesn't stop at features – we delve into key care tips, warning against heavy keychains that could damage your ignition switch. Plus, we uncover the tactics of car thieves who target dealership service centers. Join us for insightful tips, a few chuckles, and a reminder that proper key care is crucial for your vehicle's security.


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-14979847 Tue, 30 Apr 2024 05:00:00 -0400 1514 #unlockingyourcar, #keys, #securityrisk, #keeptrackofyourkeys, #keyfobs, #carthieves, #vehicle'ssecurity full false Ep. 10 - Wrenches, Wit, and Wisdom on the Luxury Auto Service Frontline Ep. 10 - Wrenches, Wit, and Wisdom on the Luxury Auto Service Frontline Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.

Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.





Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.

Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.





Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-14932135 Tue, 23 Apr 2024 05:00:00 -0400 1303 #customerservice, #highendcarmaintance, #MercedesBenz, #careertransition, #service full false Ep. 9 - Revving Up Relationships: The Heart of the Service Drive with Cindy Sarver Ep. 9 - Revving Up Relationships: The Heart of the Service Drive with Cindy Sarver Have you ever felt the pulse of an automotive dealership's service drive? It's a symphony of engines, customer service, and the occasional wrench drop, but above all, it's about the people who make it hum. Cindy Sarver joins me once more to pull back the garage door on this lively world, sharing experiences and stories that celebrate the relationships at its core. As we cruise down memory lane, you'll discover why a simple oil change can mean the start of a lifelong friendship and how every interaction on the service drive is an opportunity to build community.

Then, buckle up for a ride through the adventures that life throws our way – from heartfelt gestures in the midst of a workday to spontaneous escapades under the sea. Sarver and I get personal, recounting tales that affirm the joy in the unexpected – whether that's a shared bottle of tequila named after a boat or finding the humor in a car purchase gone awry. This episode isn't just a look under the hood of a dealership; it's an invitation to join a journey filled with warmth, laughter, and the kind of stories you'll want to share on your own drive home. So, turn up the volume and let's hit the road together – I'm Cindy Lawrence, your guide through the twists and turns of dealership life and beyond.



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Have you ever felt the pulse of an automotive dealership's service drive? It's a symphony of engines, customer service, and the occasional wrench drop, but above all, it's about the people who make it hum. Cindy Sarver joins me once more to pull back the garage door on this lively world, sharing experiences and stories that celebrate the relationships at its core. As we cruise down memory lane, you'll discover why a simple oil change can mean the start of a lifelong friendship and how every interaction on the service drive is an opportunity to build community.

Then, buckle up for a ride through the adventures that life throws our way – from heartfelt gestures in the midst of a workday to spontaneous escapades under the sea. Sarver and I get personal, recounting tales that affirm the joy in the unexpected – whether that's a shared bottle of tequila named after a boat or finding the humor in a car purchase gone awry. This episode isn't just a look under the hood of a dealership; it's an invitation to join a journey filled with warmth, laughter, and the kind of stories you'll want to share on your own drive home. So, turn up the volume and let's hit the road together – I'm Cindy Lawrence, your guide through the twists and turns of dealership life and beyond.



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-14882603 Tue, 16 Apr 2024 05:00:00 -0400 984 #memorylane, #oilchange, #carpurchases, #dealership, #carbuying, #carservices full false Ep. 8 - Navigating the Warranty Waters with Mercedes-Benz and Easy Care Wisdom Ep. 8 - Navigating the Warranty Waters with Mercedes-Benz and Easy Care Wisdom Join Cindy Sarver from Mercedes-Benz of Houston Greenway and Corey Smith from Easy Care as they demystify extended warranty coverage. Learn about the differences between factory and aftermarket warranties and how an aftermarket warranty could protect your finances during vehicle repairs and maintenance. Gain valuable insights into coverage options, including powertrain protection and prepaid maintenance plans.

Explore real stories of service advisors and customers navigating warranty claims, and discover the efficiency of Easy Care's online portal for repair order approvals. Get tips on navigating the evolving warranty landscape, including considerations for electric and hybrid vehicles and the rise of subscription-based models. Cindy and Corey's expertise will transform your perspective on car warranties and provide peace of mind for your vehicle ownership journey.






Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!



]]> Join Cindy Sarver from Mercedes-Benz of Houston Greenway and Corey Smith from Easy Care as they demystify extended warranty coverage. Learn about the differences between factory and aftermarket warranties and how an aftermarket warranty could protect your finances during vehicle repairs and maintenance. Gain valuable insights into coverage options, including powertrain protection and prepaid maintenance plans.

Explore real stories of service advisors and customers navigating warranty claims, and discover the efficiency of Easy Care's online portal for repair order approvals. Get tips on navigating the evolving warranty landscape, including considerations for electric and hybrid vehicles and the rise of subscription-based models. Cindy and Corey's expertise will transform your perspective on car warranties and provide peace of mind for your vehicle ownership journey.






Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!



]]> Cindy Lawrence Buzzsprout-14853541 Tue, 09 Apr 2024 05:00:00 -0400 1307 #carindustry, #carcare, #repairs, #extendedwarranty, #carwarranty, #maintanceplans full false Ep. 7 - From Circus to Cars The Unexpected Paths to Auto Industry Success Ep. 7 - From Circus to Cars The Unexpected Paths to Auto Industry Success Join Cindy Lawrence and Cindy Sarver from Mercedes-Benz as we journey through the hidden world of automotive parts, uncovering tales from industry roots to seasoned professionalism. Explore the intricacies of inventory management and customer service, and discover the diverse career paths available, including the intriguing story of Sticky the Clown turned Beetle restorer. Learn about the importance of brand training and certification, particularly at Mercedes-Benz, and toast to the rewarding experiences of a career in automotive parts. Tune in to "On the Drive" for an engaging discussion on the joys and complexities of the industry, and buckle up for a ride through the heart of the auto world.



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!



]]> Join Cindy Lawrence and Cindy Sarver from Mercedes-Benz as we journey through the hidden world of automotive parts, uncovering tales from industry roots to seasoned professionalism. Explore the intricacies of inventory management and customer service, and discover the diverse career paths available, including the intriguing story of Sticky the Clown turned Beetle restorer. Learn about the importance of brand training and certification, particularly at Mercedes-Benz, and toast to the rewarding experiences of a career in automotive parts. Tune in to "On the Drive" for an engaging discussion on the joys and complexities of the industry, and buckle up for a ride through the heart of the auto world.



Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!



]]> Cindy Lawrence Buzzsprout-14807852 Tue, 02 Apr 2024 05:00:00 -0400 1383 #circus, #carindustry, #brandtraining, #inventorymanagement, #certifications full false Ep. 6 - Revving Up Auto Care with Creative Life Hacks Ep. 6 - Revving Up Auto Care with Creative Life Hacks Ever reminisce about those 'eureka' moments that make life a little bit easier? Well, Cindy Sarver and I are unpacking a treasure trove of automotive life hacks and maintenance tips that promise to fine-tune your vehicle know-how. It's all about the little things, like the joy of wireless phone chargers liberating us from the snare of cords, and the quest for that perfect car coat hanger that marries elegance with practicality. Cindy's stories from the parts department at Mercedes-Benz bring a smile as we share ingenious quick fixes, like the legendary pantyhose serpentine belt—yes, you read that right—and even how to wield a matchbook for precision when applying touch-up paint.

Our banter seamlessly shifts gears to reflect on how the synergy between parts and service can drive innovation and eco-friendliness in the automotive industry. It's a celebration of collaborative spirit, one that Cindy and I have fostered over the years, proving that when departments unite, the customer and the planet both win. So if you're thirsty for more than just lukewarm water (like my unfortunate ice water situation), tune in for a refreshing blend of laughs, wisdom, and car care savvy. And remember, if our chat fuels your enthusiasm for all things automotive, we'd love to hear your thoughts in a review!






Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Ever reminisce about those 'eureka' moments that make life a little bit easier? Well, Cindy Sarver and I are unpacking a treasure trove of automotive life hacks and maintenance tips that promise to fine-tune your vehicle know-how. It's all about the little things, like the joy of wireless phone chargers liberating us from the snare of cords, and the quest for that perfect car coat hanger that marries elegance with practicality. Cindy's stories from the parts department at Mercedes-Benz bring a smile as we share ingenious quick fixes, like the legendary pantyhose serpentine belt—yes, you read that right—and even how to wield a matchbook for precision when applying touch-up paint.

Our banter seamlessly shifts gears to reflect on how the synergy between parts and service can drive innovation and eco-friendliness in the automotive industry. It's a celebration of collaborative spirit, one that Cindy and I have fostered over the years, proving that when departments unite, the customer and the planet both win. So if you're thirsty for more than just lukewarm water (like my unfortunate ice water situation), tune in for a refreshing blend of laughs, wisdom, and car care savvy. And remember, if our chat fuels your enthusiasm for all things automotive, we'd love to hear your thoughts in a review!






Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-14766357 Tue, 26 Mar 2024 05:00:00 -0400 1370 #lifehacks, #Mercedes, #quickfixes, #automotive, #carcare full false Ep. 5 - Revving Up Vehicle Longevity: Which Oil Would You Like to Change? Ep. 5 - Revving Up Vehicle Longevity: Which Oil Would You Like to Change?
Join Cindy Lawrence as she delves into the world of oil, fuel and air longevity with Ann Griffith from Waterman Bank, and Brian Trigalet from Wynn’s Products. Get ready to revolutionize your understanding of car maintenance beyond just oil changes. From engine health to fuel quality, this episode is a treasure trove for car enthusiasts looking to extend their vehicle's lifespan.

In this episode, we explore the importance of regular vehicle maintenance, drawing parallels between caring for your car and your hair. Celebrating our company's 85th anniversary, we reflect on the innovations that have transformed car care over the years. We also tackle topics like oil change intervals, transmission service, and the effects of extreme weather on your vehicle. Prepare for an upgraded maintenance routine with valuable insights every step of the way.

As we wrap up, we emphasize the significance of filters for both your engine and your health, especially for those with allergies or respiratory issues. Get ready for a journey through automotive expertise like never before!

 

Special Guest – Brian Trigalet
Business Acquisition Manager @ ITW | Key Account Management
Click Here to Connect with Brian Trigalet @ Wynn's
Click Here to Access Wynn's Website


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]>
Join Cindy Lawrence as she delves into the world of oil, fuel and air longevity with Ann Griffith from Waterman Bank, and Brian Trigalet from Wynn’s Products. Get ready to revolutionize your understanding of car maintenance beyond just oil changes. From engine health to fuel quality, this episode is a treasure trove for car enthusiasts looking to extend their vehicle's lifespan.

In this episode, we explore the importance of regular vehicle maintenance, drawing parallels between caring for your car and your hair. Celebrating our company's 85th anniversary, we reflect on the innovations that have transformed car care over the years. We also tackle topics like oil change intervals, transmission service, and the effects of extreme weather on your vehicle. Prepare for an upgraded maintenance routine with valuable insights every step of the way.

As we wrap up, we emphasize the significance of filters for both your engine and your health, especially for those with allergies or respiratory issues. Get ready for a journey through automotive expertise like never before!

 

Special Guest – Brian Trigalet
Business Acquisition Manager @ ITW | Key Account Management
Click Here to Connect with Brian Trigalet @ Wynn's
Click Here to Access Wynn's Website


Join our Journey:


Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Buzzsprout-14702458 Tue, 12 Mar 2024 05:00:00 -0400 2696 full false Ep. 4 - Just Sign Here: Mastering the Art of Legal Documents with Tonya Lake Ep. 4 - Just Sign Here: Mastering the Art of Legal Documents with Tonya Lake When the ink dries on a legal document, do you truly know what you've committed to? Crack the code of everyday contracts with me, Cindy Lawrence, for a thrilling journey into the wild world of paperwork pandemonium with none other than her legal eagle sidekick, Tonya Lake! Get ready to strap on your thinking caps and dive headfirst into the ink-stained abyss of everyday contracts. Join Cindy as she celebrates her new home purchase while attempting to decipher the cryptic codes of the legalese of service repair orders with Tonya by her side. Together, they'll unravel the mysteries of mundane documents, from the scribbles on car service slips to the fine print on pet grooming consents. Who knew paperwork could be so riveting?

Prepare to have your mind blown as Tonya, armed with her legal prowess, guides you through the labyrinth of legal jargon, empowering you to take control of your destiny, one pen stroke at a time. Say goodbye to being bamboozled by those pesky clauses and hello to personalizing your terms like a boss!

But wait, there's more! Buckle up as they dissect the nitty-gritty details of handing over your precious car keys, ensuring you'll never be left scratching your head over mysterious fees again. Say goodbye to confusion and hello to becoming a bona fide paperwork prodigy!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> When the ink dries on a legal document, do you truly know what you've committed to? Crack the code of everyday contracts with me, Cindy Lawrence, for a thrilling journey into the wild world of paperwork pandemonium with none other than her legal eagle sidekick, Tonya Lake! Get ready to strap on your thinking caps and dive headfirst into the ink-stained abyss of everyday contracts. Join Cindy as she celebrates her new home purchase while attempting to decipher the cryptic codes of the legalese of service repair orders with Tonya by her side. Together, they'll unravel the mysteries of mundane documents, from the scribbles on car service slips to the fine print on pet grooming consents. Who knew paperwork could be so riveting?

Prepare to have your mind blown as Tonya, armed with her legal prowess, guides you through the labyrinth of legal jargon, empowering you to take control of your destiny, one pen stroke at a time. Say goodbye to being bamboozled by those pesky clauses and hello to personalizing your terms like a boss!

But wait, there's more! Buckle up as they dissect the nitty-gritty details of handing over your precious car keys, ensuring you'll never be left scratching your head over mysterious fees again. Say goodbye to confusion and hello to becoming a bona fide paperwork prodigy!




Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Buzzsprout-14671795 Tue, 12 Mar 2024 05:00:00 -0400 1087 #cars, #carleasing, #legalpaperwork, #homebuying full false Ep. 3 - Car maintenance – navigating time and mileage service and the difference between normal and severe driving conditions Ep. 3 - Car maintenance – navigating time and mileage service and the difference between normal and severe driving conditions Join Cindy Lawrence and Pam as we unravel the truths and myths of automotive maintenance, from deciphering the necessity of 'urgent' car services to understanding the impact of driving conditions on your vehicle's needs. We shed light on regional quirks and delve into the critical role of air filters in engine health. Exploring dealership maintenance advice, we highlight the importance of trust and transparency amidst service recommendations. Through candid stories, we navigate the balance between offering advice and avoiding scare tactics.

In our closing remarks, we emphasize the significance of quality service and the trust placed in advisors who guide us through car maintenance. Thanking Pam for her insights, we reaffirm our mission to empower service advisors and drivers alike with the knowledge to navigate vehicle care confidently.




Join our Journey:

Contact Pam Orzan:
Email: pam@coastallivingsouthflorida.com
Website: www.CoastalLivingSouthFlorida.com
Instagram: highoctanerealestatepodcast
Facebook: https://www.facebook.com/pamrealestate

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Join Cindy Lawrence and Pam as we unravel the truths and myths of automotive maintenance, from deciphering the necessity of 'urgent' car services to understanding the impact of driving conditions on your vehicle's needs. We shed light on regional quirks and delve into the critical role of air filters in engine health. Exploring dealership maintenance advice, we highlight the importance of trust and transparency amidst service recommendations. Through candid stories, we navigate the balance between offering advice and avoiding scare tactics.

In our closing remarks, we emphasize the significance of quality service and the trust placed in advisors who guide us through car maintenance. Thanking Pam for her insights, we reaffirm our mission to empower service advisors and drivers alike with the knowledge to navigate vehicle care confidently.




Join our Journey:

Contact Pam Orzan:
Email: pam@coastallivingsouthflorida.com
Website: www.CoastalLivingSouthFlorida.com
Instagram: highoctanerealestatepodcast
Facebook: https://www.facebook.com/pamrealestate

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-14628552 Tue, 05 Mar 2024 05:00:00 -0500 2016 #automotive, #empowerserviceproviders, #drivingconditions full false Ep. 2 - The Car Owner's Compass for Parts, Service, and Protection Plans Ep. 2 - The Car Owner's Compass for Parts, Service, and Protection Plans Join us for a deep dive into the world of automotive repairs with special guests Ann Griffith and Tanya Lake. We explore the array of choices facing car owners, from factory parts to aftermarket alternatives.  From BMW's Value Care to Nissan’s Advantage, some brands can offer options while staying with factory parts. Discover how understanding these options can impact your vehicle's health and your finances. 

We also examine the service aspect of automotive repair, exploring topics like customer sticker shock and the strategic decisions behind part replacements. Cindy sheds light on how exceptional service can build customer loyalty in luxury automotive markets.  

Finally, we break down the subtleties of automotive warranties, offering practical advice for navigating factory vs aftermarket. Join us for a comprehensive guide to automotive care that will help you make informed decisions and keep your vehicle running smoothly.  Knowledge is KEY!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Join us for a deep dive into the world of automotive repairs with special guests Ann Griffith and Tanya Lake. We explore the array of choices facing car owners, from factory parts to aftermarket alternatives.  From BMW's Value Care to Nissan’s Advantage, some brands can offer options while staying with factory parts. Discover how understanding these options can impact your vehicle's health and your finances. 

We also examine the service aspect of automotive repair, exploring topics like customer sticker shock and the strategic decisions behind part replacements. Cindy sheds light on how exceptional service can build customer loyalty in luxury automotive markets.  

Finally, we break down the subtleties of automotive warranties, offering practical advice for navigating factory vs aftermarket. Join us for a comprehensive guide to automotive care that will help you make informed decisions and keep your vehicle running smoothly.  Knowledge is KEY!



Join our Journey:



Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-14582608 Tue, 27 Feb 2024 05:00:00 -0500 1957 #factoryparts, #aftermarket, #cars, #automotiverepair, #stickerprices, #carmarket full false Ep. 1 - Revving Up Careers & Savoring Tex-Mex Tastes: Stories of Automotive Service and Culinary Quests Ep. 1 - Revving Up Careers & Savoring Tex-Mex Tastes: Stories of Automotive Service and Culinary Quests Buckle up and ride shotgun with Cindy Lawrence and Ann Griffith, as we journey through the twists and turns of our automotive service industry careers.  My career from independent Firestone to the big world of the dealership, from parts driver to corporate fixed ops trainer, we got here, from there.

Ann shares her pit stops and shifting gears from BMW sales to banking, proving that the road to success is anything but a straight line. Whether you're a newbie service advisor hungry for tips or just someone who loves a good under-the-hood story, we're here to fuel your passion with our playbook of experiences.

Switch gears and indulge in our Tex-Mex Food Adventures as we cruise the culinary highway in search of the perfect blend of tacos and tequila. If you've ever wondered if customers make a difference, or why a love affair with Mercedes can be about more than just the cars, then this is the conversation you need to hear.

 We're setting the stage by sharing tales that are as flavorful as they are memorable, and maybe, just maybe, we'll take this podcast on the road to bring you the best automotive and gastronomic stories from every corner of the country. So, grab a taco, pour some tequila, and let's talk cars and cuisine with a side of service center savvy.

 




Join our Journey:

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
 If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Buckle up and ride shotgun with Cindy Lawrence and Ann Griffith, as we journey through the twists and turns of our automotive service industry careers.  My career from independent Firestone to the big world of the dealership, from parts driver to corporate fixed ops trainer, we got here, from there.

Ann shares her pit stops and shifting gears from BMW sales to banking, proving that the road to success is anything but a straight line. Whether you're a newbie service advisor hungry for tips or just someone who loves a good under-the-hood story, we're here to fuel your passion with our playbook of experiences.

Switch gears and indulge in our Tex-Mex Food Adventures as we cruise the culinary highway in search of the perfect blend of tacos and tequila. If you've ever wondered if customers make a difference, or why a love affair with Mercedes can be about more than just the cars, then this is the conversation you need to hear.

 We're setting the stage by sharing tales that are as flavorful as they are memorable, and maybe, just maybe, we'll take this podcast on the road to bring you the best automotive and gastronomic stories from every corner of the country. So, grab a taco, pour some tequila, and let's talk cars and cuisine with a side of service center savvy.

 




Join our Journey:

Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
 If You Need Fixed Ops Training…You Need Cindy!

 

Co-Host:
Ann Griffith
561.346.1529
AGriffith@WatermanBank.com
Commercial  |  Residential  |  Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!

]]> Cindy Lawrence Buzzsprout-14532500 Tue, 20 Feb 2024 05:00:00 -0500 1177 #womeninautomotive, #texmex, #onthedrive, #customerservice, #autoadvice full false Welcome to On The Drive Welcome to On The Drive Welcome! Seriously, welcome to On the Drive! Whether you work on the service drive behind a clipboard or a computer, or a customer behind a set of keys, this podcast is for you. I'm Cindy Lawrence, the driving force behind At Your Service -Drive, and I'm about to take you on a wild ride.

 Join me on each episode for engaging segments featuring tribal knowledge, entertaining stories, Inspiring success narratives, game-changing best practices, and of course, special highlights on women in the automotive industry, all designed to keep you hooked on the high revin and heart-pounding pulse of any given service drive.

On the Drive isn't your typical podcast, so buckle up as we embark on a supercharged blend of entertainment and education. So automotive professionals and enthusiasts, gear up. Your ride just got a whole lot more interesting with laughter, knowledge, and a deeper understanding of "On The Drive."

All you have to do is subscribe... Apple, Spotify, or your preferred platform. I'm Cindy Lawrence, and I'm at your service. I'll see you on the drive. 


]]> Welcome! Seriously, welcome to On the Drive! Whether you work on the service drive behind a clipboard or a computer, or a customer behind a set of keys, this podcast is for you. I'm Cindy Lawrence, the driving force behind At Your Service -Drive, and I'm about to take you on a wild ride.

 Join me on each episode for engaging segments featuring tribal knowledge, entertaining stories, Inspiring success narratives, game-changing best practices, and of course, special highlights on women in the automotive industry, all designed to keep you hooked on the high revin and heart-pounding pulse of any given service drive.

On the Drive isn't your typical podcast, so buckle up as we embark on a supercharged blend of entertainment and education. So automotive professionals and enthusiasts, gear up. Your ride just got a whole lot more interesting with laughter, knowledge, and a deeper understanding of "On The Drive."

All you have to do is subscribe... Apple, Spotify, or your preferred platform. I'm Cindy Lawrence, and I'm at your service. I'll see you on the drive. 


]]> Janine Stella Buzzsprout-14516370 Fri, 16 Feb 2024 10:00:00 -0500 83 full false