Lee O’Brien joins Estate Agency X to share how his journey developed from corporate estate agency to launching an independent business, building multiple branches, leaving the traditional high street model and creating a self-employed agency proposition that eventually became part of IAD.

We explore the leadership decisions behind that growth, why Lee believes businesses must keep challenging themselves, how involving the team helped drive change, the importance of coaching and learning, and why implementation matters more than simply collecting ideas.

Follow Estate Agency X for more conversations on the future of estate agency, and share this episode with another agent who would benefit from hearing it.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What will give independent estate agents a genuine advantage in the next era of the industry? Mark Burgess and Rob Brady preview EAX 11 and explore strategic drift, profitability, AI, leadership, team performance and why the strongest agencies are prepared to challenge traditional ways of working.

They also look at the speakers and independent agency owners joining the event, sharing real-world lessons from businesses that have increased fees, changed models, improved operations, made acquisitions and transformed the way they work.

Follow the Estate Agency X Podcast and share this episode with another estate agent who should hear it.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In Build a Faster Sales Pipeline, Natasha Candeias, founder of Property Progressors, joins the Estate Agency X Podcast to explain how agents can reduce delays, prepare sellers earlier and protect more sales from falling through. The conversation covers seller protocol forms, stronger deal qualification, buyer communication and the importance of setting transactions up properly from the beginning.

Natasha also discusses building Property Progressors, leading a growing team and creating the capacity to focus on the future of the business. This episode is for agency owners who want a stronger pipeline, better customer experience and more time for their negotiators to list and sell.

Follow the Estate Agency X Podcast and share this episode with another estate agent.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

How do you grow an estate agency without remaining at the centre of every decision? EOS implementer Adrian Lomas joins Estate Agency X to explain how a clear vision, genuine core values and a consistent operating system can create greater focus across a leadership team.

The episode explores right people in the right seats, Level 10 meetings, 90-day priorities and the powerful relationship between a visionary owner and an operational integrator. Adrian also shares how these principles helped him rebuild, scale and eventually exit his own business.

Follow the Estate Agency X Podcast and share this episode with another ambitious estate agent.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What makes a network genuinely valuable to an independent or self employed estate agent? In this episode, Estate Agency X explores how the right network can strengthen credibility, support growth and create meaningful connection between agents who care about customer experience and high standards.

We discuss transparent performance, public trust, protected collaboration and why strong agencies are not defined by size alone. Discover how the right environment can help you develop your business, sharpen your proposition and learn from credible peers across the industry.

Follow Estate Agency X for more conversations that help ambitious agents lead better businesses, and share this episode with another estate agent who should hear it.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

The market has changed, and estate agencies can no longer rely on the momentum that carried many businesses through the post-COVID boom. In this episode, Tom Turner from Pendle Hill Properties shares how his family agency became more disciplined, more data-led and more confident in a harder market.

We discuss systems, follow-up, higher fees, buyer intelligence, accountability and why the old estate agency value proposition is no longer enough. For independent estate agents and agency owners, this is a practical conversation about building a business that performs when the market stops doing the work for you.

Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building stronger businesses.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of the Estate Agency X Podcast, Mark Burgess and Rob Brady speak with Russell Jervis about why estate agents and agency businesses stop growing. Russell shares lessons from a career that started as a negotiator in 1987 and led to becoming managing director of one of the UK’s largest estate agency groups.

The conversation explores people, process, recruitment, leadership, prospecting and the difference between activity and outcomes. For independent estate agents, agency owners and self-employed agents, this episode offers clear insight into what really creates sustainable growth.

Follow the Estate Agency X Podcast and share this episode with other estate agents who want to build stronger businesses.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of the Estate Agency X Podcast, Mark Burgess speaks with Josh Smith from JAGS Property Group about building a modern independent estate agency. Josh shares his journey from corporate agency, to the self-employed model, to creating his own brand in Gravesend.

The conversation explores database-led growth, professional video, social media, automation, operations, recruitment and how to improve client experience without building a bloated business. It is a valuable listen for independent estate agents and agency owners who want to understand what it means to move beyond the old agency model.

Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building better businesses.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of the Estate Agency X Podcast, Rob Brady and Mark Burgess discuss how independent estate agents can raise their fees without losing the right listings. They explore why fee resistance is often a positioning problem, how to build credibility before discussing price, and why a structured valuation pitch helps sellers understand the real value of choosing the right agent.

The conversation also covers the shift towards AI-first estate agency, including contact intelligence, AI operating systems, property management workflows and what agency owners need to understand as team roles change.

Follow the Estate Agency X Podcast for more insight on growth, leadership and the future of independent estate agency and share this episode with another estate agent who should hear it.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of Estate Agency X, Ross Final from Christopher Pallet, shares how 26 years in estate agency shaped his views on leadership, growth and what it really takes to build a strong independent business. From corporate beginnings to ownership, buyouts and better systems, this is a grounded conversation about real agency evolution.

What makes this episode especially valuable is the link between personal change and business performance. Ross explains how improving his health, mindset and decision-making helped him lead more clearly, say no to the wrong work and create better results. Follow the podcast and share this episode with another estate agent who would get value from it.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Cindy Slaughter from Avocado Estate Agents joins us for a straight-talking conversation on what modern estate agency really requires to grow.

She shares the moment she walked into a sales pitch and walked out as Marketing Director and uses that to unpack the mindset shifts needed to build a stronger, more intentional business. This episode explores why most rebrands fail, what effective marketing systems actually look like in practice and how apprenticeships, when led properly, can become a genuine competitive advantage.

The discussion moves beyond tactics into leadership, team development, and the reality of letting go of outdated ways of working. From developing Gen Z talent to understanding how AI will reshape roles in the near future, this is about building a business that’s aligned with where the market is going, not where it’s been.

If you’re serious about growth and want a clearer way of thinking about brand, people, and performance, this episode will give you plenty to reflect on.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of Estate Agency X, Tracey Dumont of Harris and Wood shares how the business has built a 500-property portfolio with just 1.5 team members managing it. It is a sharp conversation on what really drives sustainable growth in lettings: intentional process, clear standards and a culture that supports performance on her 25+ year career.

We also get into how to build a culture-first agency, why trusting your gut matters in leadership and recruitment, and how to bring accountability into the team without losing care, trust or connection. 

Follow the podcast and share this episode with another estate agent who wants to build a better business.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this bonus episode of Estate Agency X, we’re releasing the audio from Mark’s talk at Iceberg’s AI Summit. It is a direct look at one of the biggest pressures facing modern estate agency: after years of CRMs, portals, social media and endless proptech add-ons, has technology made the job easier, or simply made the work feel endless?

This episode explores why the real issue is not people, but capacity, attention and the architecture behind the business. Mark unpacks why the next competitive advantage will not come from another dashboard or disconnected AI tool, but from an AI operating system that can coordinate priorities across one central ecosystem. If you want a clearer view of where the industry is going, and what will become possible over the next 12 months for agencies willing to adapt, this is one to hear.

Make sure you’re subscribed on your podcast platform of choice. It helps us grow the channel, bring you better guests, and keep raising the level of the conversations we share with the industry.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What happens when an estate agent raises £27 million to reinvent the industry?

In this episode of the Estate Agency X Podcast, Russell Quirk shares the story behind launching one of the UK’s early online estate agency models and the lessons learned from scaling, and ultimately, losing the business. The conversation explores leadership, raising investment, scaling challenges and the realities of disruption in estate agency.

Russell also shares his perspective on the future of the industry, including the rise of self-employed agents and the growing noise around proptech. If you’re an ambitious estate agent or agency owner, this episode offers honest insight into what it really takes to build and grow a property business.

Follow the podcast for more conversations with industry leaders and share it with other estate agents who want to build better businesses.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Estate agency hasn’t just become busy. It’s exceeded capacity.

In this episode, Mark Burgess explains why manpower-based models can’t scale and why revenue per employee is the metric most owners ignore.

From CRM limitations to AI operating systems, this conversation reframes how independent agencies should be built.

This isn’t about replacing people.
 It’s about building properly.

If you lead an estate agency, this will sharpen how you think.

Listen now.

Link to AI Summit

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Most valuations start cold.

In “Breaking the Barrier Before the Doorbell,” Nigel Wharrad and his son Luke explain how Town & City win instructions before they even arrive.

From ignoring video marketing to landing instructions from a single 60-second clip, this episode explores how visibility builds trust before the valuation appointment.

They also discuss:

• The shift from listing everything to selective growth
• Why AI in estate agency should remove admin, not empathy
• How brand clarity reduces portal dependency
• And what modern independent agency leadership requires

If you’re an estate agency owner rethinking growth, marketing or AI, this conversation will sharpen your thinking.

Listen now and lead differently.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Rebuilding isn’t about starting again. It’s about stripping back what never worked and leading with clarity.

In this episode of the Estate Agency X Podcast, Patrick French from Lloyds Estate Agents shares the unfiltered reality of building, breaking, and rebuilding an estate agency. From the grind of East London lettings to a franchise implosion that tested trust, and the hard leadership decisions required to survive the 2008 financial crash.

Patrick explains why scaling headcount isn’t the same as building resilience, how cutting roles protected margin, and why property management became the cash-flow foundation that kept the business alive. We also explore the difference between being busy and being effective and how rebuilding sales through brand, video, tech and proof (not hope) changed everything.

This is a grounded masterclass in leadership, margin, and building an agency designed to last.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

The estate agency landscape is shifting and this episode explains why.

We break down why the Iceberg AI Summit on 6 February matters, what an AI operating system actually looks like in practice, and how tools like Predict and AI Scouts are already driving instructions and market appraisals.

You’ll hear how Iceberg has moved beyond the “CRM company” label, why the evolution from Uzair 1.0 to 2.5 is a turning point, and how clean, connected data fuels better nurture, smarter marketing, and stronger pipelines.

We also preview the 2026 roadmap, including the “Impossible Edition,” and explain why community and peer learning are essential to making AI stick.

🎟️ Tickets are limited — click here to join

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Freedom isn’t stepping away. It’s building something that works without you.

Part 3 recorded live at EAX 10 'Lead Without Limits', Mark Burgess and Rob Brady host, this world-class panel brings together four leaders at different stages of the ownership knowledge journey to share what actually happens when you stop being the bottleneck.

Holly Boylan, Dave Gibbons, Daren Cope, and Sarah Driscoll speak candidly about delegation, leadership and the uncomfortable identity shift from operator to owner. From agencies that still rely on the founder day-to-day to businesses that grow without them present, this conversation goes beyond theory and into lived experience.

This episode dives into:

• Identifying the work that keeps you trapped
• Redesigning roles so one person owns the outcome
• Hiring for solutions, not seats
• Systems that protect standards without you
• Letting go without losing control or culture

The conversation closes on a reality many owners avoid: freedom can feel empty if you don’t plan what comes next. True leadership isn’t absence, it’s focusing on vision, markets and the few decisions only you should make.

If you’re an independent agent or agency owner who wants scale without burnout, this episode is essential listening.

🎧 Listen now and ask yourself: what’s the first responsibility you need to let go of?

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

When culture is strong, the numbers follow.

Recorded live at EAX 10 'Lead Without Limits', Rob Brady hosts a world-class panel of independent agency owners who go beyond theory and share what actually drives performance in today’s market.

Abigail Grey, Katie Cromwell, Chris Ellis, Shane Harris and Matt Giggs unpack the leadership rituals that make values real, from recognition that changes behaviour to coaching that unlocks performance at every level. They speak candidly about toxic hires, tough decisions, and why waiting too long to act costs morale, clients, and cash.

This episode dives into:

• Turning values into daily behaviours
• Recognition systems that build belief
• When (and how) to remove the wrong person
• Structure that replaces chaos with clarity
• Leading through shifting markets without losing your soul

The conversation closes with a hard truth every owner must face: you can’t do everything and lead well. Stepping fully into the CEO role is what unlocks scale, resilience, and long-term performance.

If you’re an independent agent or agency owner building something that lasts, this episode is essential listening.

🎧 Listen now and ask yourself: which value will you make visible next week?

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

This is Part 1 of our three-episode EAX10 Special Series.

If you missed EAX10, this live interview brings you straight into the room. Rob Brady sits down with Keystone Director Ben Roberts to explore how a small £140k agency became a £700k+ market leader and the mindset shifts that made it possible.

Instead of a highlight reel, Ben shares the real turning points: the reset that changed everything, the moment clarity arrived, and the decisions that helped Keystone step into premium positioning.

If you're an agent or owner who feels stuck in the day-to-day or wants a fresh direction, this conversation sets the tone for the entire series.

Watch or listen now to get the insights that shaped the room at EAX10.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What does survival really look like in estate agency? In this episode, Kinetic Estate Agents director Rob Webb shares his journey from corporate pressure to building a culture-first independent agency that prioritises autonomy, wellbeing, and real results over ego.

Rob reveals what 2008 taught him about stock, pricing, and honesty, why he left the corporate machine, and how Kinetic built a team that stayed because the culture worked—not because targets dictated it. He also opens up about a mental health crisis that forced him to rebuild his life and leadership.

We dig into community impact, modernising with tech and AI, and staying relevant when the market swings hard.

A must-listen for leaders who believe culture is operational, not optional.

👉 Hit play and subscribe for grounded agency insights.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Hiring on gut instinct is costing estate agents time, money, and growth.
In this episode of The Estate Agency X Podcast, Josh Rayner — Founder of Rayner Personnel and Inside Talent, shares how a culture-first, AI-powered approach to recruitment helps agencies hire people who perform, stay and scale.

Discover how to move from desperate hiring to a system built on planning, profiling, and psychometrics. Josh explains how to define a real culture that candidates can feel, not wallpaper values that mean nothing in the branch.

You’ll learn how to use AI tools and DISC-style assessments to shortlist the right people, build progression paths that retain talent, and future-proof recruitment as new regulations raise the cost of bad hires.

🎧 Listen now to turn your recruitment from a fire drill into a true competitive edge.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

From an online false start to a thriving 400-unit managed book, brothers Matt & Neil Baldock share how they rebuilt their estate agency around lettings, systems, and people. After six years outside the industry, Neil returned to join Matt in creating a values-led, community-driven business that now leads in HMO and professional co-living.

We explore how lettings became their ballast for steady growth, why structured hiring and emotional intelligence transformed their team and how real networking, not clichés, built credibility that compounds especially when it comes to selling.

If you’re ready to future-proof your agency with the right systems, culture and service mindset, this conversation is your blueprint.

🎙️ Listen now to learn how modern agency success blends technology, trust, and human leadership.

HMO Network

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

When ten AI scouts prospect thousands of properties in under a minute, the rules of estate agency change overnight.

In The Blockbuster Moment for Estate Agency, Mark and Rob break down the first AI workflow that truly shifts the economics of running a branch, from live-market scouting to personalized outreach at scale.

Discover how to flip your model, raise revenue per employee and redeploy human time to the work that actually wins instructions.

We cover EXA 10 insights, the startups vs. incumbents gap and how to systemise the predictable while humanizing the exceptional.

If you’re ready to modernise your agency, move beyond portals and turn AI into a real competitive advantage, this is the episode you can’t afford to skip.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Breaking barriers isn’t just what Megan Eighteen does, it’s who she is.

From her “accidental” start in estate agency as a temp between ski seasons to becoming the youngest ever ARLA president, Megan’s journey rewrites the industry playbook.

In this episode, she opens up about managing 14 offices single-handedly during COVID, hitting burnout, and how that experience led to a complete transformation, personally and professionally. From losing seven stone and finding balance to becoming one of the most authentic voices on TikTok, Megan shows what modern leadership really looks like.

You’ll also hear how her social media presence led to being invited by the Ministry of Housing to advise on the Renters Reform Bill and why her presidency at Propertymark is about creating a future where agents value wellbeing, education, and innovation over outdated burnout culture.

This is essential listening for independent agents, leaders, and self-employed professionals who want to thrive in tomorrow’s estate agency.

👉 Listen now and discover how Megan is breaking barriers and building balance in the property world.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Why do some estate agents thrive while others stall, even with the same tools and knowledge?

In this episode, Simon Gates, industry consultant to 200+ agencies—reveals how closing the execution gap turns ideas into results. Starting his career at 16 during the 2007 crash, Simon learned early that success isn’t about knowing what to do, but acting faster and smarter than the competition.

You’ll discover:

• Why every appraisal is worth £1,000
• How data uncovers hidden conversion opportunities
• Why your database is your most valuable growth tool
• The small execution shifts that separate top performers from the rest

If you’re an independent agent, owner, leader or self-employed agent, this episode is a blueprint for sustainable, predictable growth.

👉 Listen now to close your execution gap.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Marc and Shane, co-founders of Harris + Wood Estate Agents, are living proof that it’s not about history, it’s about vision, clarity and action. In this episode, they share the full story of how they launched one of the UK’s most exciting independent agencies, growing from three people to 47 staff across three offices, plus a mortgage business, all without a traditional blueprint.

Their story challenges everything you think you know about partnerships, planning and profit.

Before opening their doors in 2017, Marc and Shane spent nine months building the foundations of their business, not rushing, not guessing, but intentionally preparing to lead. That discipline paid off but the journey wasn’t without its pressure points.

At one stage, they were both earning less than their branch manager. Rather than panic or retreat, they made the counterintuitive choice to expand, investing in growth when most would have pulled back. It’s a decision that reveals one of the most powerful lessons in agency building: sometimes scale is the solution, not the reward.

In this conversation, we cover:

• Why trust doesn’t require a backstory but it does require shared standards
• The critical moment they chose to scale, not shrink
• How mentorship from Russell Jervis shaped their thinking
• The bold billboard campaign that made their brand unmissable
• The struggle of delegation and the mindset shift it demands
• How their decision-making process keeps the business moving forward, even when they disagree

Marc and Shane also unpack how they’ve shifted from working in the business to leading above it, creating a sustainable structure where the brand doesn’t rely solely on them to thrive.

Whether you’re just starting out or scaling past your first office, this is a brutally honest look at what it really takes to lead an agency that doesn’t just survive but sets a new standard.

If you’re tired of surface-level tactics and ready for real conversations about leadership, growth, and building a business with meaning... this one’s for you.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What does it take to walk away from a toxic workplace and build an estate agency entirely on your own terms? Julie Burns knows. After 15 years in property feeling “spoken down to” and controlled, she left it all behind, swapping sales for a master’s in photography, travelling to Palestine, and working on film sets. Those experiences reshaped her view of work, leadership, and freedom.

When she returned, she did it differently. Naming her agency after a Viking warrior goddess, she launched Freya North in 2021 with zero capital, funding it through property sourcing until completions came in. She posts her fees openly, personally handles every transaction from valuation to completion, and refuses to expand faster than her service can keep up. If the client experience slips, she simply stops taking on more stock.

Her strategy is just as unconventional. Instead of setting up next to other agents, she put her office beside a protein shake shop buzzing with young professionals, tomorrow’s buyers and investors. It’s a masterclass in finding an edge by ignoring industry habits.

This episode is for anyone who’s felt trapped in a culture that didn’t value them, or who dreams of building a business that truly reflects their values. Julie shares the principles that guided her: start with revenue-generating services, obsess over the client experience, and never be afraid to write your own rules.

The property world doesn’t need more copycats. It needs more innovators willing to reimagine what’s possible.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What does it take to build and sustain a thriving independent estate agency for over three decades? Mark and Jacqui from Jacksons Estate Agents reveal their extraordinary journey from the pre-internet era through to today's AI revolution.

Their story begins with Mark's humble entrance into the property world, volunteering weekends at an agency after buying his first home, eventually founding his own franchise in 1992. Jacqui, initially planning to temporarily manage the office while Mark attended university, found herself stepping into partnership for what became a 21-year (and counting) adventure.

Running a business as a married couple presents unique challenges, but their approach is refreshingly pragmatic. Operating in different departments with clear boundaries, Jacqui handling sales and team management, Mark overseeing lettings and finances, they've developed a formula that works professionally and personally. Jacqui candidly reveals their secret: "Do what Jackie says and you get an easy life," with Mark adding, "I've got the final say, but Jacqui is in charge."

The technological evolution they've navigated is staggering. From paper diaries and forms to sophisticated CRM systems and now AI, they've repeatedly transformed their business through decisive action. When implementing electronic diaries, they simply announced "there is no diary for next year" and switched off the old system. After six weeks of "tantrums and tears," their team adapted completely.

Perhaps most valuable is their unwavering stance on charging premium fees in an industry prone to discounting. "Absolutely believe you're worth it," Jacqui insists, explaining that they've trained their valuers to overcome fee objections without reducing prices. This philosophy stems from deep conviction: "I absolutely believe I am the best person in our postcode to do that job, without exception."

Looking ahead, they offer a compelling vision of how independent agencies will thrive in the AI era through faster adaptation and maintaining the human connection that technology can't replace. As Jacqui puts it, "When something goes wrong, you want to talk to somebody."

Ready to transform how you think about your estate agency's value, technology adoption, and future direction? This episode delivers wisdom that only comes from decades at the forefront of an evolving industry.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Thirty years in estate agency teaches you some hard truths. For Matt Giggs, one stands above all, you must choose between being an exceptional estate agent or building a business that works without you.

The relentless 60+ hour weeks of estate agency demand total commitment, yet many practitioners find themselves trapped in a cycle where they ARE the business. When Matt started Giggs & Co in 2012, he deliberately avoided this trap by immediately hiring a team rather than trying to do everything himself. This fundamental decision reflects a perspective gained from years in the corporate world, understanding the structural foundations needed for sustainable growth.

Matt pulls back the curtain on why so many self-employed models fail to deliver on their promise. Too often, agents jump ship from traditional agencies because they're unhappy, only to recreate the same problems in a new context. "The distractions are your downfall," Matt explains, highlighting how easily estate agents get seduced by the latest industry trend rather than solving the core problems in their existing business.

The conversation takes a profound turn when discussing personal motivation. Matt challenges listeners to ignore social comparison and truly define what success looks like for them. Is it spending more time with family? Taking regular holidays? Building passive income? This clarity becomes the compass for business decisions, preventing the chase of goals that weren't even on your radar until you saw someone else achieve them.

Currently, Matt finds himself in a transitional phase, moving from inspiration-based training to establishing concrete systems and processes. He's candid about his own struggles, the "years in the mud" where even successful business owners can lose direction after achieving their initial goals. This vulnerability offers valuable perspective for agents at any stage of their journey.

Whether you're just starting out, considering a self-employed model, or looking to scale your established agency, Matt's insights provide a roadmap for intentional growth. His coaching success stories from bedroom businesses to thriving agencies, demonstrate the power of having a clear vision and making decisions aligned with your authentic goals.

Ready to gain clarity on your estate agency journey? Subscribe now and join the conversation about building a business that serves your life, not the other way around.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What does it take to thrive as an independent estate agency in the heart of London for over 22 years? Rob Hill, founder of Greater London Properties, reveals the surprising journey that transformed a temporary six month venture into a flourishing business with central London offices in Soho and Bloomsbury.

Rob's story begins with an unexpected twist, armed with nothing but a Sainsbury's bag full of keys and a mobile phone, he entered the industry almost accidentally after 9/11 disrupted his original career plans. That temporary solution evolved into a values driven agency competing successfully against London's property giants.

The secret? Rob likens his independent agency to a "speedboat" maneuvering nimbly around corporate "cruise liners" that struggle to change direction quickly. This agility allows his team to adapt rapidly to market shifts, new legislation, and emerging technologies, providing a distinctive advantage when servicing both individual and corporate clients.

Throughout our conversation, Rob reveals how his commitment to authentic customer experience shapes everything from how GLP handles property management to their strict stance against Airbnb rentals. His refreshing perspective on valuing professional services – "Don't be scared of charging your worth" – stands in stark contrast to the race-to-the-bottom pricing prevalent in today's market.

We explore the challenges of building a values aligned team, with Rob sharing candid insights about recruitment, training through shadowing and the courage to part ways quickly when someone isn't the right fit. His approach to technology exemplifies balanced innovation, embracing AI's potential while maintaining that "moving home is a personal journey" requiring human connection.

Whether you're running an independent agency facing corporate giants, considering a career in real estate, or simply fascinated by entrepreneurial journeys, Rob's story offers valuable lessons about staying true to your values while building a resilient business that stands the test of time.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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What happens when you dare to charge what you're truly worth? 

Laura Howey's journey from struggling estate agent to thriving business owner reveals the transformative power of mindset and vision.

Laura co-started Love Property during the 2008 recession with modest goals, earn enough to avoid returning to corporate banking and have flexibility for her young children. For nearly a decade, she operated like countless other independent agents, working long hours, charging industry standard fees and essentially owning her job rather than a business.

Everything changed when Laura confronted a limiting belief many agents share, that her rural Yorkshire market couldn't support premium fees. "Am I limiting my future by the way I'm thinking?" she asked herself. This question sparked a remarkable transformation that allowed her to create a business that now runs without her daily involvement, commands fees she once thought impossible and attracts clients who are genuinely delightful to work with.

The secret? Laura recognised that emotional connection, not transactional services, drives value in real estate. "We are emotionally marketing people's houses to enhance the value and we manage that relationship," she explains. While most agents focus on logical features (floor plans, photography), Laura estimates her approach is 90% emotionally based. She designed a customer experience that addresses clients' deepest fear, catastrophe during their property transaction, rather than simply listing services.

Perhaps most powerfully, Laura embraces complete accountability: "Every problem you have in your business is a leadership problem." This mindset shift transformed how she approached challenges, from staff alignment to client selection. By niching down to serve specific clients rather than trying to be everything to everyone, she created a business that's not only more profitable but more enjoyable.

Ready to transform your own estate agency? Listen now to hear Laura's practical insights on creating vision, building value, and leading your business to new heights.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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What happens when an estate agency owner realizes their business is controlling them instead of the other way around? Chris Ellis of Harrisons Homes shares his remarkable transformation story on this eye-opening episode of Estate Agency X.

Having fallen into estate agency in 2004 and later purchasing Harrison Homes in 2016, Chris openly reveals how he nearly reached breaking point. After experiencing a devastating exodus of staff during the pandemic when five out of seven team members left simultaneously, Chris found himself back on the frontlines, working punishing hours while his family life suffered. "I was an arsehole at home," he admits, describing how the stress affected his personal relationships.

The turning point came when Chris recognized that chasing market share and low fees was a path to burnout, not success. In a bold move, he increased his fee from 1% to 1.5% overnight, a decision that clients accepted without resistance. The result? Harrison Homes now handles fewer properties but generates £30,000 more in revenue. More impressively, they've achieved an 81% sold-to-listed ratio in an area where the average sits at just 51%.

Chris's journey illuminates the power of establishing genuine company values rather than just "words on a wall." By creating a culture booklet that clearly defined both positive behaviors and dealbreakers, he transformed his recruitment process and team dynamics. Today, team members regularly acknowledge each other for demonstrating these values, strengthening the culture from within.

Perhaps most significantly, Chris has successfully transitioned from working in the business to working on it. He now takes pride in seeing glowing client reviews that don't mention him by name, evidence of a well-functioning team that no longer depends on his constant presence. As he looks to the future, Chris believes technology will reshape estate agency, eliminating administrative roles while elevating the importance of quality client representatives.

Whether you're an established agency owner feeling trapped by your business or an entrepreneur planning your next venture, this conversation offers invaluable insights into creating a sustainable, profitable business that truly reflects your values. Ready to steer your ship in the right direction?

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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What if your agency model wasn’t just outdated, it was holding you back?

In this episode, we sit down with Ian Macbeth and Mike Robson, the founders of Avocado Property, a brand now recognised across the UK for doing estate agency completely differently. No offices. No suits. No scripts. Just standout results, local leadership, and a system that lets agents earn more by being more of themselves.

Launched with borrowed time and big belief days before the UK’s first lockdown, Avocado has since grown into a network of over 30 self-employed agents, many earning six figures, some hitting £600k+ a year, with less stress and more autonomy than traditional agency ownership ever allowed.

But this isn’t a story about revenue. It’s a blueprint for relevance.

Ian and Mike didn’t tweak the rules. They broke them. From ditching corporate lingo and paper leaflets to prioritising personal brand and digital-first marketing, they built a model that reflects how modern buyers behave and what ambitious agents actually want.

You’ll hear how they:

• Built one of the UK’s most followed and respected agency brands from scratch
• Structured a business that empowers agents to lead locally with national-level strategy
• Use content, tech and storytelling to put homes in front of real buyers—not just portals
• Turned property sales into a fun, community-first experience
• Created a leadership philosophy that challenges the tired, copy-paste agency norm

If you’re a business owner and leader who knows you’re capable of more but feel held back by a system that no longer fits, you need to hear this.

This isn’t just about Avocado.
It’s about what’s next for you.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Running a successful self-employed estate agency requires far more than just selling skills and a higher commission split. Holly Boylan, Operations Director at The Avenue, pulls back the curtain on what really makes their model work for agents earning six-figure incomes while maintaining genuine work-life balance.

After starting as an agent with Purple Bricks in 2019, Holly transitioned to The Avenue where she discovered a critical gap: "We had no systems, we had no infrastructure, we had no processes." This realisation led her to step into the vital role of integrator, the person who transforms visionary ideas into practical, executable systems.

What separates The Avenue from other self-employed models is their commitment to honesty about the challenges ahead. Holly speaks candidly about preparing agents for the inevitable "valley of despair" rather than selling an unrealistic dream. "Some really good estate agents are not good business owners," she notes, explaining how their blueprint guides agents through establishing foundational habits that prevent burnout when success arrives.

Technology implementation forms a cornerstone of their approach, with Holly sharing insights about overcoming initial resistance to create systems that now empower their agents through automation and AI capabilities. The investment in proper infrastructure pays dividends as agents can focus on high-value activities rather than administrative burdens.

Most fascinating is Holly's explanation of the integrator role, the person who takes the "first 10%" of vision, builds the middle 80%, and hands it back for the "last 10%" of execution. This balance of visionary leadership and practical implementation creates a powerful framework for sustainable growth.

For anyone considering the self-employed route or looking to improve their existing business, Holly's insights offer a refreshingly honest roadmap to success. The Avenue's mantra "never be the biggest, but always the best" encapsulates their philosophy of quality over quantity, a principle that's helping their partner agents build businesses that serve their lives, rather than consuming them.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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What happens when a non-industry entrepreneur buys an estate agency? Dave Gibbons joins Estate Agency X to share the eye opening reality of transforming a struggling estate agency into a thriving operation by completely bucking traditional industry practices.

Dave's journey began with a misconception, he purchased an agency thinking it would provide a "black book" of property opportunities for his development business. What he found instead was a business model trapped in the past, using outdated marketing strategies and undercharging for its services. Rather than conforming to industry norms, Dave applied his entrepreneurial mindset to the challenge.

The transformation was remarkable. By raising fees from £999 flat to 1.5%+VAT and dramatically enhancing service quality including professional photography and presenter-led property tours, Dave created a more profitable business requiring fewer transactions. "I don't need 10 listings a month now, only six or seven at 1.5%. I'm doing less work, more money," he explains.

But the conversation takes a provocative turn when Dave delivers his stark prediction: "The estate agency industry is on its last legs. You've got five years to become a content creator, the influencer of your town." He elaborates on how his own agency now employs more media professionals than traditional agents, creating engaging content about local family-friendly venues rather than just listing properties. This approach generates five times more engagement than traditional property marketing.

Dave shares fascinating insights into how AI will reshape estate agency operations, potentially handling administrative tasks, phone calls, and viewings better than humans within five years. Yet he emphasises that success won't come to those who resist change but to those who position themselves as trusted local property experts while leveraging technology.

Whether you're an estate agent wondering about your future, an entrepreneur considering entering the industry, or simply fascinated by business transformation, this conversation offers valuable insights into the rapidly evolving world of property sales and the critical importance of personal brand in a service-based industry.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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What happens when the summit you’ve spent years climbing isn’t where you’re meant to be? 

In this powerful episode, Dan Cohen shares his journey from Sales Director at a 15 branch agency to launching his own values driven business, You, Me and Property. After playing a pivotal role in the management buyout and growth of Paul Carr Estate Agents, Dan made the courageous decision to step away, not because he was done, but because he was ready to start again on his own terms.

This isn’t just a story about going self-employed. It’s about rediscovering purpose in estate agency. Dan takes us back to his roots, sweeping pavements, speaking to locals and falling in love with the human side of the job. Over time, that connection got lost in the noise of targets, titles and transactions. What followed was a deep internal reckoning that led to the boldest decision of his career... to walk away from the comfort of leadership and create something more aligned with who he is and how he wants to serve.

We talk openly about the emotional shift from corporate to independent life, the identity shake-up, the doubt, and the liberation of doing work that feels real again. Dan explains why his model doesn’t chase volume but instead focuses on experience, presence, and the emotional side of moving home. It’s about staying in the room from start to finish, not just to tick boxes but to leave a mark people remember.

For estate agents considering their own ‘second climb’, Dan’s story is proof that success doesn’t always mean more branches, more staff, or more deals. Sometimes, it means stripping everything back and building something that reflects your values, your pace, and your purpose.

In an industry where speed and scale are so often the focus, this episode is a timely reminder that connection is the real differentiator and that redefining success might just be the boldest move you’ll ever make.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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The property industry is undergoing a seismic transformation, one that most agents have yet to fully grasp. In this powerful episode, Mark Burgess, CEO of Iceberg Digital, and Elite Performance Coach Rob Brady go beyond the buzzwords to reveal why AI is not just another trend but the defining technology shift of our time.

Artificial Intelligence is no longer confined to writing a few lines of text. It now merges big data, machine learning and natural language processing to power tools that can think, act and adapt in real time. And while others are still catching up, Iceberg Digital is already five years ahead, thanks to nearly a decade of data infrastructure development.

Mark explains how AI-driven websites can dynamically reconfigure themselves based on each visitor’s profile, showing different content to a landlord than a buyer, all without human input. He also introduces Uzair 2.0, Iceberg’s next-generation AI assistant built specifically for estate agency. Trained on industry-specific knowledge from valuations and viewing feedback to market cycles, Uzair doesn’t just understand the industry; it speaks its language.

The episode explores how this level of intelligence allows agents to identify patterns invisible to the human eye: Which valuers consistently secure the best fees? Which clients are most likely to re-enter the market? Which landlords pose recurring issues? Combined with your brand’s voice and your own data, these insights are game-changing.

But this episode isn’t a sales pitch, it’s a wake-up call.

Mark’s message is clear: “This isn’t optional. You either adopt this technology to stay ahead or risk becoming irrelevant.” The divide is already growing between the agents embracing AI and those clinging to legacy systems. One group will thrive; the other will simply not survive.

If you're serious about future-proofing your agency, this episode is essential listening. Discover what’s next and how you can lead the change, not chase.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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What does it really take to leave a well-paying corporate estate agency job and build your own business from scratch? Chris Webb's compelling journey offers a raw, unfiltered look at the realities of entrepreneurship in the property sector.

Having climbed from junior negotiator to performance director at a major property franchise group, Chris found himself at a crossroads familiar to many successful professionals – financially secure but deeply unfulfilled. His brutally honest account of reaching a breaking point, selling his possessions, and embarking on a 14-month travel adventure sets the stage for a fascinating exploration of reinvention and purpose.

The heart of this conversation revolves around what it truly takes for estate agents to succeed when going independent. Chris challenges the rosy narratives often promoted by franchise models, revealing the stark statistics of how many self-employed agents struggle or fail within their first year. His practical advice on financial preparation (9-12 months of runway), marketing strategies (omnipresence in your local market), and authentic personal branding provides a reality check for agents with entrepreneurial aspirations.

Most valuably, Chris shares his philosophy of success based on results rather than effort – "I do not confuse effort and achievement" – and how this shapes his approach to building businesses today. His insights into becoming the "digital mayor" of your town and the future of the estate agency profession offer a compelling roadmap for agents at any stage of their career journey.

Whether you're contemplating making the leap to self-employment or simply seeking to build a more authentic and rewarding estate agency practice, Chris's combination of hard-earned wisdom, practical strategies, and refreshing candor makes this episode essential listening. His story reminds us that true success comes not from following others' paths but from having the courage to forge your own.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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This episode of the Estate Agency X podcast takes a deep dive into the recent Iceberg Summit, a gathering that didn’t just showcase the future of estate agency but reignited the fire within those shaping it. 

Held in East London, the event was more than just a conference; it was a moment of reflection, connection, and forward-thinking innovation. For Mark Burgess, it was personal. Standing in the very place where he once battled his own struggles, he saw just how far he, and this industry, have come. The summit wasn’t about sitting back and listening; it was about engaging, challenging the norm, and stepping into the next phase of estate agency. 

At the heart of it was Lifecycle 5, Uzair 2.0 and Neuron, the latest evolution of Iceberg’s technology, designed to bring agents closer to their clients than ever before through big data, AI-driven insights, and hyper-personalised marketing. But beyond the tech, this was about people, the agents who came together, the stories they shared, and the energy that sparked from real conversations. 

Rob and Mark break down their biggest takeaways, from the power of genuine community within the industry to the critical shift in how agents need to operate moving forward. The event proved that those willing to evolve, embrace change, and lean into collaboration are the ones who will thrive. It wasn’t just another summit; it was a reminder of why we do what we do. 

Tune in as we unpack the key moments, the standout ideas, and why this year’s summit left a lasting impact. And if you haven’t already, hit subscribe, because the future of estate agency isn’t waiting for anyone.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What does it take to transform a family run business into a thriving estate agency while balancing life as a parent? In this episode, we sit down with Sarah Driscoll, who made the leap from a career in quantity surveying and construction management to leading M&M Estates in Gravesend. Sarah shares how she shifted her mindset from working in the business to working on it, creating a sustainable model for growth that isn’t about chasing rapid expansion but about building a business that truly works for her and her team.

At the heart of Sarah’s journey is the power of trust, delegation, and empowering a team to operate independently. She opens up about the transition from employee to owner, the role her mother has played in maintaining business operations, and how she’s developed a structure that allows the agency to thrive even in her absence. For business owners looking to grow without burning out, Sarah offers a masterclass in strategic leadership, financial decision-making, and the importance of creating a strong team culture.

Communication and personal branding play a huge role in standing out in the property industry, and Sarah has mastered both. She shares her insights on building meaningful client relationships, making her agency memorable in a crowded market, and using leadership by example to refine customer service. Her approach to coaching and mentoring within her business highlights the importance of constructive conversations, problem solving, and continuous improvement, all of which contribute to a strong reputation and long term success.

Join hosts Mark and Rob as they dive into Sarah’s story, one of transformation, leadership, and building a business that works for you, not the other way around.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Running an estate agency is one thing. Scaling it efficiently while maintaining strong foundations? That’s another challenge entirely. In this episode of Estate Agency X, Mark and Rob sit down with Ben Moser, Operations Director at Petermans Estate Agents, to explore what really drives a successful agency from the inside out.

Ben shares his journey in a family-run business, revealing how operations can be the difference between stagnation and growth. From tracking key stats to navigating family dynamics, he breaks down how smart decision making and open communication can transform a small agency.

But it’s not just about what happens behind the scenes. Ben lifts the lid on strategic moves in lettings, the power of compartmentalisation, and how the right software can supercharge efficiency in sales, property management, and beyond. He also talks about why standing out in this industry isn’t about copying the competition, it’s about getting the fundamentals right, from faster completion times to video marketing that actually converts.

Beyond business, Ben gets real about overcoming self doubt, the impact of mental health, and the support systems that fuel long term success. He shares how therapy, resilience, and surrounding himself with the right people led to new opportunities in social housing and consultancy, proof that personal growth and business success go hand in hand.

If you’re running an estate agency and looking for tangible strategies to sharpen your operations, stand out in the market, and future proof your business, this is one you won’t want to miss.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

How do you transform a modest franchise into one of the most respected independent estate agencies in Derby?

In this must-listen episode of the Estate Agency X Podcast, Mark Burgess sits down with Darren and Susan Cope, Directors of Cope & Co, to uncover their incredible 25-year journey of ambition, innovation, and reinvention.

Darren and Susan started their careers as accountants before venturing into property, first running a franchise and then transitioning to build a leading independent letting agency under the Professional Properties name. But their story didn’t stop there. With a bold vision for the future, they rebranded to Cope & Co., amalgamating their services into a modern, client-first agency that offers sales, lettings, and property management with a personal touch.

In this captivating conversation, Darren and Susan reveal the strategic decisions, hard-earned lessons, and pivotal milestones that shaped their success. From the challenges of leaving the franchise model to the complexities of rebranding, they share how they stayed true to their values while growing a business that continues to thrive.

They also explore the unique dynamics of working as a married couple, sharing how they balance visionary leadership with practical execution, leverage each other’s strengths, and prepare the next generation to carry their legacy forward. Their insights into maintaining harmony,  creating innovation, and overcoming obstacles make this episode a treasure trove of inspiration.

Discover how Darren and Susan embraced cutting-edge technology and leveraged tools like our business accelerator program to streamline their operations, scale their business, and stay ahead in a competitive market. Their story is a testament to what’s possible when ambition meets strategy.

Packed with actionable advice and heartfelt stories, this episode is a masterclass in business transformation and resilience. If you're looking for inspiration, Darren and Susan Cope’s journey is not to be missed.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Unlock the secrets behind successful content strategies in the estate agency world with the legendary Chris Watkin, renowned for his "Watkin sofa chats." In this episode, Chris sits down with hosts Mark Burgess and Rob Brady to reflect on over 11 years of his iconic interviews and shares what keeps him motivated to showcase the DNA of great estate agencies.

We dig into the heart of the estate agency scene, exploring why agents do what they do and how they can elevate their businesses today. Chris also reveals insights from the countless videos he’s recorded, offering a unique "house analogy" that illustrates what’s truly needed to build a strong and sustainable agency—not just renowned strategies, but a fresh perspective that encourages agents to think differently.

From crafting storytelling-driven content to adapting to changing audience preferences, this episode unpacks actionable ways to stand out in a crowded market. Chris highlights how meaningful content, with the right technology, creates opportunities for long-term growth, turning interest into genuine trust and connection.

Whether you're seeking inspiration, practical advice, or a deeper understanding of what it takes to thrive in estate agency in 2025, this episode delivers on all fronts.

Tune in to reignite your passion and take your strategy to the next level.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Step into the fast-paced UK estate agency market with Mark Burgess, Rob Brady, and Toby Carter from the Iceberg Digital team. This episode reflects on a year of transformation, revealing how agents turned a quiet summer into a thriving final quarter through sharp strategic marketing and a focus on standing out in a crowded space. It’s not about waiting for conditions to change but taking ownership of the outcomes you want to see in 2025.

We delve into the business growth landscape, focusing on what really drives success. It’s not about chasing the latest trends but understanding the core challenges holding businesses back. Tools like 'The Estate Agency Business Journey' scorecard are helping agents take stock of where they are and make better decisions for future growth. By prioritising clarity and strategy, you can build momentum that lasts.

Looking ahead, we discuss how AI and dynamic ecosystems are changing the industry for the better by providing personalising client experiences, streamlining workflows, and increasing profitability. The focus is shifting towards people-centric approaches, using these advancements to engage smarter, not harder, and enhance competitiveness in a demanding market.

So for you. What actions are you taking today to adapt to these shifts? Are you focusing on quick wins, or are you building a strategy that will carry your business into 2025 and beyond?

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Step into the world of estate agency in this episode of Estate Agency X, where Rob sits down with Mark Nicholson, the owner of Nicholsons Estate Agents, and his team member, Ash Hunt. Mark shares the bold and inspiring story of launching his independent agency in the shadow of the COVID-19 pandemic—a decision that required courage, conviction, and an unwavering belief in his vision. Despite the uncertainty that gripped the world, Nicholsons has not only survived but thrived, carving out a reputation for innovation, client care, and a values-driven approach.

Mark dives into the harsh realities of business ownership where nearly 60% of businesses fail within their first five years. This backdrop makes Nicholsons’ journey even more remarkable. Mark credits much of his success to the guidance of mentors and coaches who provided clarity, challenged his thinking, and kept him focused during the toughest times. He explains how having someone in your corner can be the difference between feeling lost and having the confidence to move forward, offering invaluable advice for those starting out or striving to take their business to the next level.

Ash brings his unique perspective to the table, sharing what it’s been like to work alongside Mark in an independent agency that embraces change and prioritises innovation. Having transitioned from a corporate background, Ash offers fresh insights into the dynamic and people-first culture of Nicholsons. Together, Mark and Ash delve into how aligning core values, establishing clear processes, and fostering a collaborative environment have been crucial to building a resilient and high-performing team.

The conversation also touches on how Nicholsons is redefining the client experience by integrating cutting-edge technology into their operations. From what tools they have used to streamline processes, to strategies for engaging premium market segments, Mark and Ash reveal how embracing innovation has helped them stay ahead in a competitive industry. They share how these tools not only enhance efficiency but also allow their team to focus on what matters most, building relationships and delivering exceptional results.

Whether you’re a seasoned estate agent, a business owner looking to expand, or someone dreaming of taking the leap into entrepreneurship, this episode is packed with actionable insights. Mark and Ash offer a masterclass in resilience, adaptability, and leading with purpose. They provide a roadmap for navigating challenges, building a team that shares your vision, and leveraging innovation to create a thriving business.

Tune in for an inspiring conversation that goes beyond the numbers and tools, digging into what it truly takes to succeed in today’s fast-paced and ever-changing world of estate agency. Don’t miss the chance to hear from two individuals who are not only thriving in their field but are also shaping the future of the industry with their passion, innovation, and relentless drive.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of the Estate Agency X podcast, Mark and Rob sit down with Tony Beales, founder of Millbanks, to delve into his four-decade journey in estate agency. Tony shares how the industry has evolved, from the challenges of limited training and communication in the early days to the game-changing role of technology today. He explains how modern tools are helping agents focus on the human connections that define the profession.

Tony reflects on the milestones that shaped Millbanks, including surviving natural disasters and navigating the 2008 financial crisis. He explains how strategic decisions, such as expanding into new premises, helped the business grow into the success it is today. With a passion for mentoring, Tony offers invaluable advice on how to scale a business without overwhelming your team.

In 2024, Tony made the courageous decision to transition Millbanks to a self-employed model, embracing a fresh approach in a challenging economic climate. He opens up about the personal and professional challenges of making such a significant change and the support he received from family and peers that made it possible.

Looking ahead, Tony shares his thoughts on building a strong brand, integrating systems, and using technology and social media to empower agents while safeguarding brand integrity. This episode is filled with insights, inspiration, and practical takeaways for anyone in the estate agency world.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this Estate Agency X podcast episode, Mark and Rob look back a month after the Estate Agency X 9 event, reflecting on the deeper, long-lasting insights that have been shaping agents’ approaches. Mark revisits his 2018 prediction about a “new era” in estate agency, a divide that’s now here, where agents are moving toward a more strategic approach that shows value through precise data, strong brand identity, and targeted marketing. He explains how these elements, when combined correctly, create a powerful narrative for clients. Without the right data, he warns, brand and marketing efforts can miss the mark, resulting in empty buzzwords rather than meaningful impact.

One of the standout moments remains Daniel Priestley’s session, which inspired agents to think beyond traditional methods. Daniel highlighted how memorable, value-driven brands are using digital tools to create genuine connections with clients. His approach to branding has led many agents to reconsider how they present their agency’s unique strengths.

Reflecting on the estate agency panels, Mark and Rob discuss how the self-employed model and scalable, data-driven strategies have stirred significant interest. The first panel encouraged agents to embrace autonomy without isolation by leveraging tech and centralised data to build structured operations, while the second panel offered real-world tactics for scaling without compromising on quality or fee integrity. Insights on AI and nurturing systems have already inspired agents to build sustainable growth models that prioritise service excellence.

As they wrap up, Mark and Rob celebrate the community spirit that EX9 created and the impact it’s still having. For listeners aiming to lead in this evolving industry, this episode delves into the tools and mindsets essential for thriving in the “new era” of estate agency.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of Estate Agency X, Mark Burgess and Rob Brady welcome Stephen Geer, co-director of RedRoots Property, as he shares his inspiring journey from healthcare to estate agency. Along with his brother Matt, Stephen has successfully transformed their family-run business into a key player in the Yorkshire market, using strategies like video marketing and a fresh approach to off-market properties to stand out in an increasingly competitive landscape.

Stephen discusses the importance of blending financial performance with a strong company culture, highlighting how this balance has been vital to their success. He reflects on the challenges of onboarding new partners, particularly through the experiences of Laura and Ben, showing how a supportive, values-led approach can break away from traditional perceptions of estate agents. By focusing on genuine relationships and community, RedRoots have built a team that cares deeply about its clients, rather than simply chasing the next deal.

The conversation also explores the tools and innovations shaping the next generation of estate agencies. Stephen explains how RedRoots are making use of advanced systems and marketing techniques designed to enhance the customer journey, ensuring that both agents and clients feel fully supported. Looking ahead, Stephen shares his vision for growing the business through strategic partnerships, while maintaining their focus on cultural integrity and exceptional client service.

If you’re an agent who’s looking to create a business that thrives on both performance and a strong company culture, this episode is for you. Ask yourself, what steps are you taking to ensure your agency delivers not just results but a meaningful experience for your clients and your team?

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Are you struggling or succeeding in the current market? Mark Burgess and Rob Brady dive into the heart of the UK's estate agency landscape, sharing what they're seeing on the ground and working with agents across the country. They explore why some are soaring while others face significant challenges and what differentiates those who thrive from those who struggle to stay afloat.

This conversation isn’t just about survival... it’s about redefining your strategies to succeed. From the twists and turns of interest rates to the impact of global economic changes, Mark and Rob offer practical insights into how you can adapt and overcome these hurdles. They dig deep into the power of building robust databases and the necessity of clear, honest communication in a world that’s constantly shifting beneath our feet.

But the journey doesn’t end with the challenges of today. We also take a forward-looking approach, delving into future opportunities through programmes designed for estate agents ready to transform their game. Whether it’s about turning casual interest into real prospects or maximising the potential of tools from Iceberg Digital, you’ll find a roadmap to reshape your agency’s future.

If you're ready to take control of your agency's growth and resilience in this unpredictable market, this episode is your guide. Join us as we explore how to turn the tide in your favour and unlock the full potential of your estate agency business.

EAX 11 Ticket - Book Here

In this episode hosts Mark and Rob sit down with James Allen from Allen Residential to explore how estate agents can uncover opportunities that others might miss by leveraging the power of data and technology.

James, with nearly three decades of experience, explains how he transformed his business by recognising a key pattern: many sellers and landlords coming to the market were slipping through the cracks, invisible to agents relying on outdated methods or platforms like Rightmove alone. By investing in technology and building a comprehensive database, James developed the ability to spot these hidden opportunities well before his competitors.

He shares how a well-maintained database allows him to track client behaviour and engagement, helping him identify potential sellers and landlords before they actively list their properties. This gives James a crucial edge—he can start conversations and build relationships with clients before they even consider contacting other agents. By analysing data, he is able to see patterns in client inquiries, property valuations, and even long-term engagement that others simply wouldn’t have the tools to recognise.

James also talks about how he's applied this same strategy across other businesses he's acquired, using data-driven insights to pinpoint future leads and predict movements in the market. His ability to leverage data to see what others can’t has not only helped him grow Allen Residential but also provided a model for successful business acquisitions and expansions.

For estate agents still relying on old technology or basic lead-generation platforms, James highlights the importance of moving beyond the basics. His story is a masterclass in how building and leveraging a comprehensive database can help agents uncover hidden sellers and landlords, maximising opportunities and revenue in a competitive market.

This episode is essential listening for any estate agent looking to take their business to the next level, avoid "leaving money on the table," and gain a competitive advantage in an increasingly data-driven world.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of Estate Agency X, Rob sits down with Mark Burgess to explore his SCOPE methodology and dive into why he created it. Mark shares his vast experience, detailing the balance between excitement and risk that comes with launching a new venture. He delves into the often overlooked need for realistic planning and the importance of preparing for potential pitfalls, offering practical advice for navigating the often overwhelming startup phase.

As the conversation evolves, Rob and Mark tackle the ongoing challenges of running an estate agency. From the intense demands of the "challenger" stage, where many businesses grapple with operational instability, to the relief of reaching more stable ground, they explore how essential it is to master various business functions. Managing cash flow, making strategic adjustments, and finding the right staff all come under the microscope. Mark emphasises the importance of setting appropriate fees and maintaining a strong sense of direction to avoid regressing into earlier, more precarious phases.

Finally, the discussion shifts to the "pressure cooker" phase, when the demands on your small, agile team become too great, and you must begin transitioning to a larger, more structured organisation. With Mark’s insights, they discuss the value of robust systems and effective processes, such as those provided by Iceberg Digital, that can elevate an estate agency to operational excellence. Together, they examine how these key elements can help build a sustainable and financially free business, offering clarity on why seeking guidance and structure can be the defining factors in long-term success.

Iceberg Digital's SCOPE methodology offers not just a roadmap for growth but a framework for building a thriving, resilient estate agency. Whether you're in the early stages or ready to scale, this episode provides the insight and wisdom to move forward confidently in your entrepreneurial journey. Tune in and discover how to transform your business into a true success story.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode, we ask: How does Jamie Campbell from Campbell’s Estate Agents manage to blend tradition with innovation while commanding top-tier fees? Jamie shares how moving from marketing to property sales taught him that genuine relationships and strong interpersonal skills far surpass formal education in achieving success in the estate agency world.

Campbell’s Estate Agents, close to 40 years since opening, has long been a pioneer in estate agency marketing, from early experiments with coloured photography in newspaper ads to today’s cutting-edge social media campaigns and property videos. Jamie discusses the challenges of staying ahead in an industry often resistant to change, and how Campbell’s has remained relevant by embracing innovation while staying true to its roots. Our conversation explores the importance of personalised service through technology, the differing strategies between employed and self-employed agents, and why being a 2% estate agent is not only achievable but essential for delivering premium service and results. For Campbell’s, quality over quantity is not just a mantra; it’s a key strategy that justifies their top-tier fees.

We also explore the balance between self-employment and the structured support of a well-established brand, ensuring consistency whilst being creative and integrating technology without losing the personal touch. Jamie’s insights are invaluable for anyone in the estate agency business or those interested in the delicate balance between tradition and modernity in this field. His story is a powerful reminder that hard work, dedication, and a curious mindset can drive success and innovation in even the most competitive industries.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

What if you could turn your estate agency into a powerhouse in this fiercely competitive market?

This episode of Estate Agency X delivers just that, featuring Mike Symes, a highly experienced marketing and brand strategist and published author. Formerly Head of Marketing at Bank of New York Financial and CEO of Financial Marketing Limited. Mike delves into the critical facets of branding, illustrating how estate agents can stand out by identifying their unique core essence and values. Learn how focusing on emotional connections with clients and embracing your distinct strengths can help you command the fees you deserve and attract your ideal clientele.

We tackle the common pitfalls estate agents face, such as offering similar services and expecting different results. Discover how to effectively segment the market and use the concept of "co-opetition" to create collaboration with competitors, ultimately leading to mutual referrals and a healthier business environment. Mike underscores the necessity of brand consistency and shares engaging stories that illustrate how both technology-driven and personal-touch strategies can set agents apart in the industry.

In addition, we explore the importance of emotional connections in branding, referencing key insights from behavioural economics and real-world examples. From personalised testimonials to advanced technology that tailors client interactions, we provide actionable strategies to enhance your brand's presence and client engagement. This episode will provide insights for estate agents aiming to build a strong brand identity, offering practical advice on everything from market differentiation to creating a consistent, memorable brand that resonates with clients.

Mike Symes will be one of our guest speakers at our Estate Agency X 9 Conference on 4th October in London. To see him live, secure your seat today! Click here

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Join Mark and Rob as they chat with Toby Carter, the Sales and Marketing Director at Iceberg Digital, who brings over 16 years of estate agency expertise to the table. Toby shares his inspiring journey from selling gym memberships to leading dynamic sales teams, unveiling the relationship-focused strategies that have defined his success.

Toby delves into the game-changing shift from chasing quick sales to nurturing enduring client relationships, a change that can revolutionise your business. He highlights the crucial role of personal development and cutting-edge technology in staying ahead in this ever-evolving industry.

Understand how to maximise lead conversion rates by distinguishing between Marketing Qualified Leads (MQLs), Sales Qualified Leads (SQLs), and Sales Applied Leads (SALs). Toby provides insights into Iceberg Digital’s state-of-the-art CRM and marketing platforms, and how tools like Neuron and Uzair, can refine your sales approach.

With a focus on structured processes and personalised client journeys, this episode offers invaluable tips for boosting both your short-term and long-term sales strategies. Tune in to learn how to effectively manage and convert your leads, ensuring sustained business growth.

Don’t miss out on this opportunity to increase your sales tactics and achieve lasting success in the estate agency industry. 

EAX 11 Ticket - Book Here

Get ready to revolutionise your estate agency business as we uncover the secrets to "Mastering the New Era" at the Estate Agency X9 event. In this episode, we sit down to discuss an exclusive sneak peek into what attendees can expect. With previously successful events, we dissect the six fundamental pillars—alignment, sales, marketing, brand, performance, and operations—that will be the cornerstone of this year's discussions. Learn how new technologies, post-COVID market adjustments, and the rise of the self-employed model are shaping the future of estate agencies, and walk away with actionable strategies from expert panel discussions that will help you navigate these transformative times.

Scheduled for October 4th in London, this event promises to offer not just invaluable networking opportunities and comfortable chairs but also a condensed version of our successful business accelerator programmes playbook. 

EAX 11 Ticket - Book Here

Are you tired of the corporate constraints in your current role as an estate agent? Do you dream of breaking free and establishing your own agency, where you can offer clients a truly personalised service tailored to their needs?

 In this episode, Mark and Rob sit down with Pete and Jon, the founders of Mortlock & Joyce, to dig into their inspiring start-up journey from corporate agents to setting up their independent estate agency. They share the honest highs and lows of their three-year adventure, offering invaluable insights into how they navigated challenges and capitalised on opportunities.

Curious about how Pete and Jon identified their ideal clients and carved out a profitable niche in the competitive South-East London and Kent property markets? They discuss their backgrounds, expertise, and the pivotal role of coaching in their path to success. Whether you're debating between going solo or forming a partnership, their experiences shed light on the pros and cons of each approach.

Technology plays a crucial role in staying ahead in today's market. Pete and Jon reveal their strategies for investing in the right tools to streamline operations and enhance client satisfaction.

Looking to the future, they outline their ambitious goals and how they plan to expand their footprint in the industry. Whether you're already contemplating a career shift, this episode offers a refreshing perspective on starting your own estate agency. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode of the Estate Agency X podcast, hosts Mark and Rob sit down with Paul Tobias-Gibbins, who discusses his remarkable 25 years of owning M&P Estates. Paul discusses changes he has witnessed and implemented over the years, how the industry has evolved and how his company has stayed ahead of the curve.

One of the first topics we explore is the transformative role of technology in today’s estate agencies. He runs through how M&P Estates has streamlined operations, enhanced client interactions, and boosted overall efficiency. This shift has not only improved internal processes but also elevated the customer experience, making transactions smoother and more transparent.

Communication emerges as another pivotal theme in the conversation. Paul speaks about the importance of maintaining clear, consistent, and effective communication with clients and within the team. He believes that strong communication channels are the backbone of successful client relationships and are crucial for delivering high-quality service.

The discussion also touches on recruitment and the importance of attracting a new generation of estate agents. Paul shares his approach to identifying and nurturing talent, focusing on the skills and attributes that are essential for success in today's competitive market. He also talks about the advantages of using remote teams from abroad, explaining how this practice can enhance business operations and provide a broader range of services to clients.

Marketing strategies have undergone significant changes over the past 25 years, and Paul provides valuable insights into how M&P Estates has adapted to these shifts. From traditional marketing methods to the latest digital techniques, he outlines the evolution of marketing and how businesses can leverage these tools to stay relevant and competitive.

Another innovative aspect of Paul's business is the incorporation of artificial intelligence (AI). He explains how AI is being used at M&P Estates to not only help in providing better services to clients but also give the company a strategic edge in the market.

Finally, Paul offers practical advice on how to increase a lettings portfolio. He discusses the importance of building strong relationships with landlords and providing exceptional service to both landlords and tenants. His tips are grounded in his extensive experience and are aimed at helping other estate agents grow their portfolios effectively.

Whether you're an experienced estate agent or new to the industry, this conversation is packed with valuable insights.

#EstateAgency #RealEstateIndustry #PropertyManagement #TechnologyInRealEstate #AIinRealEstate #RemoteTeams #ModernMarketing #RealEstateInnovation #ClientCommunication #TeamEfficiency #RecruitmentStrategies #LettingsPortfolio #DigitalTransformation #RealEstatePodcast #PaulTobiasGibbins #MPEstates #IndustryInsights

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Join us on this shorter episode of Estate Agent X as we reflect on our recent interactions with estate agents across the UK. We explore the critical importance of understanding and implementing core values within their businesses. Listen in as we recount a transformative workshop led by Julia Langkraehr, where agents initially doubted the necessity of defining core values, missions, and visions. You'll hear how one agent's experience led to crucial staffing decisions, ultimately resulting in a more cohesive and efficient team. This discussion underscores the significant impact of genuinely integrating these elements into everyday practices, enhancing team dynamics and overall business operations.

In our conversation about building a successful business strategy, we highlight the journey of transforming an estate agency into a thriving business. We discuss the need for targeted marketing, identifying the perfect customer, and the concept of creating negative personas to repel non-ideal clients. By shifting the focus from merely acquiring leads to understanding the value of quality over quantity in client acquisition, estate agents can enhance their overall business strategy. We also touch upon the common mindset of valuers who prioritise winning listings over nurturing existing clients and sales progression, and how this impacts the business's success.

Navigating business growth in an estate agency requires a strategic approach, and in this episode, we emphasise the importance of creating bespoke services for clients. By adopting a targeted approach, estate agents can simplify marketing efforts, enhance client satisfaction, and achieve financial success without chasing mass market share. Drawing from experiences with estate agents, we discuss the necessity of stepping into a leadership role to guide the business through turbulent phases. 


(00:00) Estate Agency X Podcast Recap and Insights
(08:08) Building a Successful Business Strategy
(15:22) Navigating Business Growth in Estate Agency




Core Values, Business Strategy, Estate Agents, Transformative Power, Team Dynamics, Workshop, Staffing Decisions, Targeted Marketing, Negative Personas, Client Acquisition, Sales Progression, Business Growth, Bespoke Services, Leadership, Vision, Mission, Core Values, Estate Agency X, Podcast, Subscribe, Quality Guests, Content, Support, Channel

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Join us as we explore the transformative journey of the estate agency business with industry veteran Neil King, who brings over four decades of experience to the table. From his early days fresh out of school to the challenges of managing nearly a hundred branches in corporate estate agencies, his stories of embracing technology, overcoming business plateaus, and the importance of competition within agency networks are more than just insightful—they're the blueprints for success in this industry.

 Listen in as we unpack the significant shifts in practices over the years, from the days of manual window cards to the rise of sophisticated digital marketing strategies. Neil sheds light on how blending corporate structure with the flexibility of an independent agency formed the backbone of his business's success. He shares the evolution of his agency since its inception in 2004, discussing how technological adoption and changing hiring practices have been instrumental in driving growth and scaling operations. Neil's emphasis on leveraging technology to enhance efficiency and nurture team strengths offers practical insights for scaling and growing in today's competitive market.

Finally, don't miss out on our conversation about the future of estate agency where Neil provides a critical analysis of potential pitfalls for corporate structures and smaller independent networks lacking strategic plans. We also highlight straightforward yet impactful strategies for increasing revenue and discuss the ongoing need for adaptation in the estate agency industry

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

"Are you an estate agent seeking to unlock strategies for growth?"

Join us on this episode as Mark and Rob sit down with industry veteran Jamie Curtis from Cooke Curtis & Co. In this engaging podcast, Jamie shares his remarkable 32-year journey navigating the estate agency landscape, from challenging economic downturns to embracing cutting-edge digital marketing strategies.

The episode explores a pivotal moment in Jamie's career, from surviving the recession of the '80s to pioneering commission-based motivation and strategic vision that transformed a local agency into a powerhouse in Cambridge. Discover firsthand the innovation that propelled their brand to success amidst industry evolution.

Learn about the transformative power of automation, delegation, and strategic role assignments for business growth. Explore the challenges and triumphs of adopting new technologies to enhance client relationships and streamline operations.

We look at digital tools like Google and Facebook advertising are leading his business generation and nurturing. Understand the role of AI in predictive analytics and planning, ensuring agencies stay ahead in an ever-changing market.

Listen or watch to gain insights on shifting from output-driven to outcome-focused strategies.



(14:27) Evolution of Estate Agency Marketing Strategies
(20:58) Delegation and Growth in Business
(30:14) Managing Staff and Technology for Growth
(41:31) Future of Estate Agents and AI
(47:55) Focus on Outcomes, Not Output



Real Estate, Estate Agency, Digital Marketing, Client Relationships, Cambridge, Innovation, Adaptation, Success, Evolution, Growth, Automation, Technology, AI, Lead Generation, Nurturing, Share of Voice, Future, Outcomes, Productivity

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Have you ever wanted a future where your estate agency business operates seamlessly, allowing you to reclaim more time with family and achieve success through enhanced tech efficiency?


In this episode, hosts Mark Burgess and Rob Brady sit down with David Long, Sales Director at Newboulds & Co., to discuss the future of estate agency entrepreneurship.

In our conversation, David shares his journey from a corporate estate agency background to working for independents to founding a technologically driven and lifestyle-oriented estate agency. We explore the transition from a large corporation to a small, independent operation, where every decision, from phone calls to marketing, is crucial. David highlights the challenges of starting a sales department within an existing lettings agency during major events like Brexit and COVID-19 and discusses the importance of nurturing relationships over transactions in today's digital landscape. 


We tackle the misconceptions faced by those transitioning from corporate to independent models, stressing the significance of branding, lead generation and having an agile team. David warns against undercutting fees, advocating instead for raising fees while providing exceptional service to maintain reputation and income.


We then discuss the motivations and challenges of growing an estate agency business, particularly the complexities of potentially managing a team and instead leveraging technology to streamline operations, improve efficiency, and enhance customer experience. How accountability towards implementing technology is important. 


As we investigate the evolution of sales processes, David reveals how remote valuations and technology can revolutionise the industry, potentially allowing for scaling and faster transactions. Despite the pandemic accelerating technology adoption, we reflect on the importance of maintaining confidence in a tech-driven approach and the power of personalised automated systems to provide a great customer experience. David currently has over 40+ email nurture journeys in place!


Finally, David shares insights on the future of the estate agency industry’s expectations of smaller firms and how technology plays in shaping its future.




(12:08) Improving Estate Agency Lead Generation
(16:51) The Evolution of Estate Agent Practices
(25:29) Evolution of The Sales Processes
(33:30) Future of Customer Service in Industry
(39:34) Customer Service Expectations in Small Firms



Real Estate, Estate Agency, Entrepreneurship, Corporate Environment, Self-Employment, Business Acumen, Industry Shifts, Brexit, Pandemic, Customer Relationships, Digital Age, Slashing Fees, Service Quality, Tech Solutions, Automation, Branding, Lead Generation, Business Management, Sales Expertise, Customer Service, Franchises, McDonald's, Technology Investments, Systems, Small Firms, Customer Expectations, Scalability, Profitability, Self-Awareness, Subscription

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

With 30% of property sales never making it to completion, our guest Paul Quinn, founder of Oakfield Property, has achieved an astonishingly 3% fall-through rate in his agency. How did he manage this? Tune in to discover the way you could approach how you take on properties.

Growing up around market stalls, Paul learned the art of negotiation and customer service amidst the lively banter and bustle of his family's business. These skills have served him well as he ventured into the world of estate agency, setting up Oakfield Property, where his entrepreneurial spirit and resilience shine through. Throughout our conversation, Paul walks us through his journey from dissatisfaction with traditional estate agents to creating his own successful letting agency. He shares personal stories including as a leader, being diagnosed with ADHD, which has challenged and informed his approach to business.

Every property sold tells a story, and Paul's understanding of this has been key to his agency's decade of growth and the move into sales. We explore the heartbeat of his business philosophy—customer service and long-term investment—and how this has shaped his strategies in the ever-changing property market. He opens up about the personal and professional adjustments required in the face of life's unpredictable curveballs, from family illness to the transformation of advertising from print to digital, revealing the agility needed to thrive in this industry.

As we wrap up the episode, we step into the future, considering the impact a strong customer database can have on estate agencies, revolutionising the way agencies communicate directly with clients outside of just advertising properties on Rightmove. Paul offers his insight into the critical importance of investing in marketing and the art of understanding people—whether it's engaging with a widow who just inherited wealth or a client fixated on fees. His honest reflections provide one that merges passion, innovation, and that all-important human touch.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

Estate agents... What are the secrets to increasing your market share from 12% to 35%, whilst maintaining a high level of service and charging the right fee?

Join us as we sit down with Charlotte Cooper of Alan Cooper Estates, a family-owned estate agency, where Charlotte opens up about her unconventional journey into estate agency, starting at the age of 16, and shares how her family's business has thrived through the transition from traditional methods to modern practices. We cover everything from the impact of the COVID-19 pandemic on their operations to the strategic implementation of new software systems, providing invaluable insights into the adaptability required to maintain market leadership.

Listen in as we discuss the significance of staff evolution during transformative periods and how a shared vision is critical for business growth. Charlotte reveals how Alan Cooper Estates has mastered the art of recruiting post-pandemic, attracting a team that's not just skilled but also passionate about propelling the company forward. The dynamic of collaborating with different generations within the family business is also examined, highlighting the balance between bonds and professional decision-making, some of which only take 48 hours to make!

Wrapping up our conversation, we explore the potent combination of marketing strategy and technological advancement in the property. Discover how the right marketing mix and the use of customer journey mapping can lead to an increase in market share and increase long-term client relationships. The future of communication and technology is here, and it's reshaping how businesses like Alan Cooper Estates nurture their brand, engage with clients, and set the stage for continuous growth.

(00:00) Family-Owned Estate Agency Success
(11:15) Navigating Family Business and Change
(23:36) Evolving Marketing Strategies
(32:06) Communication and Technology Future
(44:37) Increasing Market Share and Business Growth





Family-Owned Estate Agency, Real Estate, Success, Adaptability, Forward-Thinking Strategies, Pandemic, Cutting-Edge Software, Marketing Techniques, Recruitment, Staff Evolution, Family Dynamics, Professionalism, Kinship, Business Growth, Client Relationships, Technological Advancements, Market Share, Brand Loyalty, Communication, Technology, Future, Client Journey, Customer Experience, Referrals, Advertising, Customer Service, Competitive Market, Change, Subscribing, Estate Agency X Podcast

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

In this episode, we look at crafting the future estate agency leaders through mentorship, featuring Ben Taylor, Director of Walters Property in Lincolnshire and his father Adrian. Together, they unveil their journey—Ben's rise from a sales negotiator to director, fueled by a passion for customer-centricity and his father's invaluable guidance.

We shine a light on the pivotal role of mentorship, cautioning against the assumption that top sales performers naturally morph into managers without proper guidance. Additionally, we dissect the evolving landscape of networking and collaboration within the industry, championing the spirit of knowledge-sharing, even amongst rivals, and the transformative power of outside perspectives in professional development.

At the end of the episode, we discuss the future of the industry, potential shifts towards a rental-centric society and the consequent ripple effects for estate agents. Amidst the flow of market conditions, we underscore the importance of adaptability, the relentless pursuit of unparalleled service, and the indelible impact of nurturing enduring client relationships.

(00:05) Father-Son Mentorship
(12:02) Motivation and Training
(22:31) Leadership and Mentorship in Business
(34:48) Video Content Creation Tips
(39:53) Future of Estate Agency Industry Discussion


Real Estate, Mentorship, Customer Service, Leadership, Training, Networking, Market Fluctuations, Video Content Creation, Social Media, Rental Market, Estate Agents, Market Conditions, Housing Market, Quality Service, Podcast Channel, Growing Community, Subscribing, Latest Insights, Exceptional Guests

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

How can personal milestones and industry changes inspire innovative business strategies and a people-centric approach to recruitment in the estate agency sector? 

In this episode, we embark on a journey with Nicola Broomham, a seasoned estate agency recruitment professional and chair of Women in Residential Property. Nicola shares her remarkable story, from her beginnings at Romans to navigating the challenges of motherhood and reshaping her career to champion inclusivity in the workplace.

Join us as we delve into the importance of gender diversity in the residential property sector, exploring Nicola's dual mission with Women in Residential Property: providing support for women and advocating for gender equality in the industry. We uncover the transformative power of empathy and understanding, shedding light on the necessity for inclusive networks and cultural movements that celebrate underrepresented groups.

We also explore the critical topic of flexible working and its impact on career advancement, particularly for women. Through Nicola's insights, we examine the benefits of innovative workplace cultures and diverse teams, emphasising the need for personalised recruitment strategies and adaptable job opportunities.

Tune in to this empowering episode for a discussion on the evolving landscape of the estate agency and how we can all contribute to a more inclusive future.

(07:49) Women's Challenges in Residential Property
(16:20) Flexible Working and Gender Diversity
(21:55) Empowering Women, Diversity, and Flexible Work
(28:15) Improving Recruitment and HR Strategies
(38:40) Improving Customer Experience in Estate Agency







Estate Agency, Motherhood, Industry Revolution, Inclusivity, Support, Recruitment, Women, Gender Diversity, Challenges, Cultural Movements, Visibility, Empathy, Understanding, Professional Environments, Flexibility, Maternity Leave, Career Impact, Workplace Dynamics, Talent Loss, Inclusivity, Diversity, Recruitment Strategy, HR Strategies, Customer Experience, Technology, Human Interaction, Prompt Responses, Customer Service, Training, Workplace Improvement, Podcast Subscription

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Want to understand what the premium market means?

In this episode host Rob Brady sits down with David Lindley, CEO of ByDesign, offering listeners a deep dive into the dynamics of the premium property market. In the first segment, they explore David's journey from a family-run business to leading a global network of agents, shedding light on the industry's evolution and the founding of ByDesign.

The focus shifts to the significance of collaborative technology in estate agencies, highlighting the power of a unified system for both independence and national brand advantages. Rob shares insights into the unexpected benefits of this approach, emphasising the importance of belief and collective success in the industry.

Moving forward, they delve into the potential of capturing a 10% market share in the UK's premium property market, discussing the advantages, pitfalls, and strategies for differentiation. The conversation emphasises the need for a specialised, personalised service and a national marketing strategy to thrive in the competitive premium market.

The discussion centres on the challenges estate agencies face when rebranding for the premium market. Rob stresses the importance of a consistent communication strategy and the delivery of a personalised, high-quality service to meet the expectations of clients. Exploring the synergy between personal service and technology in the property industry, highlighting the value of quality over quantity in client interactions. 

Looking towards the future, David predicts a split in the market between high-fee, high-service agencies and low-fee, low-service models. Rob emphasises the importance of differentiation and understanding one's value in avoiding the 'race to the bottom' and positioning yourself successfully in the premium market.

The episode serves as a valuable resource for industry professionals looking to navigate the challenges and opportunities inherent in the premium market.

(00:05) Exploring Premium Market

(13:05) Collaborative technology

(18:15) Differentiating in the Premium Market

(23:05) Brand Differentiation and the Premium Market

(32:14) Collaboration and Personal Branding Power

(40:03) The Future

Premium Real Estate, Luxury, Collaboration, CRM, Technology, Differentiation, Personal Branding, Future of Real Estate, Branding, Marketing, Personalized Service, National Marketing, Value Proposition, Independent Agents, Unified CRM, Resilience, Vision, Success, Premium Market, Global Reach

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Ever wondered how delivering leaflets at age 11 could lead to becoming a successful leader? 

In this episode, we dive into the journey of well-known and respected Abigail Grey, the driving force behind Grey & Co, Estate & Letting Agents in North West London. Starting with childhood memories of delivering leaflets at age 11, we trace Abigail's evolution into a business leader.

The episode kicks off with an industry award and then reflections on the intersection of motherhood and leadership. Moving into the intricacies of lettings, we explore the importance of being well-informed in customer-facing roles. Abigail shares insights into the distinctions between sales and lettings, emphasising enduring relationships, plus the personal growth journey and responsibilities of moving from a Lettings Manager to a Lettings Director role.

As the podcast unfolds, we touch on the complexities of family business dynamics, unexpected life events, and struggles of accepting a career path. Abigail shares struggles of managing work while coping with impending loss, offering insights into balancing professional responsibilities, grieving, and challenges brought on by pregnancy and maternity leave. The podcast takes an intriguing turn with a transformative phase triggered by a seemingly minor decision to change accountants. This decision sets off a chain reaction of events, leading to new opportunities for growth and learning. Finally, we conclude with a focus on the personal and professional growth experienced by Abigail in recent years.

The discussion centres on the shift from a frantic pace to a more settled life, especially after becoming a mother. Abigail shares insights into finding a new identity, prioritising family, and fostering a supportive work environment that drives the success of her business.

Join us on this open and honest episode as we uncover the evolution of a legacy with Abigail Grey on the Estate Agency X Podcast.

(00:05) Starting and Growing a Family Business
(12:05) Building Long-Term Relationships in Lettings
(16:46) Navigating Personal and Professional Challenges
(22:57) Returning to Work and Making Changes
(29:49) Finding a New Identity
(34:59) Discovering a Real Estate Community
(37:58) Focus on Family and Small Business

Family Business, Real Estate, Lettings, Sales, Emotional Resilience, Leading Innovation Award, Lettings Manager, Lettings Director, Business Growth, Family Dynamics, Long-Term Relationships, Customer Experience, Personal Growth, Business Reputation, Business Relationships, Client Tenure, Grief, Adaptation, Cancer Diagnosis, Pregnancy, Maternity Leave, Business Practices, Business Coaching, Systemizing, Real Estate Community, Leadership, Professional Growth, Frantic Pace, Settled Life, Motherhood, Supportive Work Environment, Shared Goals

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Joining host Mark Burgess, with the inspirational Louise Breakey, owner of Wigan estate agency, Breakey and Co, who unveils the key moments and innovative strategies that revolutionised her business. This episode goes beyond mere change; it's a masterclass in harnessing the power of strategic thinking and passion to redefine success, navigating through the challenges of team resistance, and evolving beyond outdated models.  

Ever wondered why so many companies struggle to leave the past behind, even when new horizons beckon?  

Our conversation with Louise delves into the essence of a successful transition, highlighting the critical need for definitive changeover points and the enlightening aftermath of embracing efficient new systems. Through examples, we explore the undeniable impact of leadership in advocating for progress and the boosting power of seeing new processes thrive.   Join us on this journey of growth and transformation The future of success awaits, and it begins with the power of strategic thinking and a passion for progress.

(00:05) Transforming Estate Agency for Success
(10:15) The Benefits of Company Transformation
(20:34) Sales Strategy Challenges, Coaching Benefits
(26:17) Support and Community in Business
(33:32) Increasing Efficiency and Effectiveness in Business

NOTE ** There is a sound technical issue between 55 second and 65 seconds ** 

Real Estate, Transformation, Business Efficiency, Change Management, Leadership, Community, Mentorship, Technology, Innovation, Adaptability, Sales Strategy, Coaching, Support, Efficiency, Effectiveness, Automating Processes, Workflows, Targeted Advertising, Client Engagement

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this podcast episode, join hosts Rob and Mark on a journey through the evolution of Iceberg Digital and its product line-up, including Lifesycle, the new cutting-edge Neuron, Uzair, and the transformation of Estate Agency X.  

Unveiling the origins of Iceberg Digital, the duo delves into the inception of Lifesycle, tracing its development and the strategic decision to birth innovative products like Uzair. Mark underscores the pursuit of clarity, and Iceberg Digital's transformation from a comprehensive brand focused on Lifesycle, to now embracing its expansive identity once again.  

The discussion explores Neuron, an AI-driven website seamlessly integrated into Lifesycle and together, they decode the essence of data, artificial intelligence, and the interconnected symphony of Iceberg Digital’s game-changing products.  

As the conversation reaches its end, the spotlight shifts to Estate Agency X— now offering a brand-new programme for agents seeking true transformation of their business through mentoring and coaching.   Get ready for an exploration of innovation, vision, and the future of industry transformation!  

Become a part of our visionary movement and shape your future - Join the waiting list today.  

P.S. The revolution is happening, and spaces are limited, so secure your spot now!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Following on from featuring in industry press, hosts Mark Burgess and Rob Brady invite you on a transformative journey in their latest podcast episode. Dive deep into their 12-month Business Accelerator Programme provided by Estate Agency X, a must for estate agents ready to revamp their businesses from the inside out.

This isn't your ordinary profit-chasing venture, it's a comprehensive business transformation experience. Packed with mentorship, coaching, and proven systems, the programme is tailored to create meaningful, enduring change.

Feeling overwhelmed in today's tech-driven world? You're not alone.

The hosts emphasise the need for estate agents to adapt and think differently. The carefully crafted 12-month programme seamlessly translates global knowledge into the traditional estate agency, empowering agents for lasting transformation.

But here's the catch, it's not a solo journey.

Understand the power of collaboration as like-minded individuals come together, holding you accountable, providing guidance, and supporting you every step of the way. It's not just about personal growth; it's about a community-driven evolution.

Ready to surround yourself with incredible people, and expert coaches, and implement your values and missions?

Don't wait! Tune in to this podcast episode for a sneak peek into the transformative journey that awaits. Join the waiting list now and kickstart your evolution with Estate Agency X.

Join Here

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Join host Mark Burgess as he sits down with well-known industry leader Peter Rollings in this compelling episode. From Foxtons's intriguing culture to Marsh & Parsons's transformative leadership, Rollings unravels the secrets to his success in the industry. They explore the building of successful estate agencies as Rollings shares his experiences. The episode then ventures into the vital needs of time management, unveiling this change at Foxtons, with a structured approach that catapulted the company's turnover from 10 million to 40 million. Rollings and Burgess debate the delicate balance between building relationships and achieving targets, emphasising the crucial distinction between outcome and output. Looking ahead, they explore the future landscape of the property industry, dissecting the potential disruptions caused by technology. Rollings shares his thoughts on the importance of fees and why raising them improves service and enhances earnings for agents.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Join host Rob Brady in a conversation with Jerry Lyons, the mastermind behind the Estate Agency Content Club and the Ethical Agent Network. In this episode, they delve into the art of authentic content creation, drawing on Jerry's journalistic background and his unique approach to writing for estate agents. As the discussion unfolds, they explore consistency, accessibility, and variety in crafting content for estate agents. Discover the significance of dyslexic-friendly content and the power of leveraging different platforms to reach a broader audience. The host sheds light on the role of video in the competitive industry, emphasising its impact on building trust with potential clients through consistency, humour, and community-oriented content. The conversation then turns to Jerry's latest venture, the Ethical Agent Network. Uncover the inspiration behind this initiative and the criteria for membership, centring on community engagement and positive reviews. The host reflects on the consequences of deviating from your values and touches on the issue of overvaluations in estate agencies, advocating for client education. Towards the episode's conclusion, Rob and Jerry delve into the potential impact of AI on various industries and stress the importance of integrating values into all aspects of business. A deep dive into the world of ethical estate agency practices with Jerry Lyons!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Join host Rob Brady as he sits down with Katie and Matthew Cromwell from the award-winning No. 86 Estate Agency. This inspiring story of how Katie founded a modern estate agency that seamlessly blends tradition and innovation.

Discover how Matthew, Katie's husband, made the life-changing decision to leave his career and join her vision at No. 86. Despite lacking prior experience, Matthew fell in love with the industry, relishing client interactions and eventually taking on responsibilities such as property valuation and instruction, all without being hindered by fees. The episode unfolds the strategic use of technology in No. 86's brand identity before Matthew joined, showcasing Katie's foresight in expanding their reach.

As the agency grew busier, the discussion turned to the aspect of recruiting new team members. Katie shares her approach to finding individuals who genuinely represent the values of No. 86 Estate Agency, creating a team that is passionate about providing a personalised and stress-free moving experience.

This episode is a must-listen for new business owners, boutique agencies, or self-employed entrepreneurs seeking inspiration to elevate their businesses to the next level. Learn how building a brand with a heart can lead to both professional success and personal fulfilment.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In the latest episode of Estate Agency X, host Rob Brady engages in a fascinating conversation with Andrew Sharpe from Sure Sales and Lettings. Andrew's journey is nothing short of unconventional—he initially pursued a degree in engineering, but a visit to an estate agency while house hunting led him to pivot his career towards becoming an estate agent.

Diving into the corporate realm in 2005 before venturing into an independent estate agency, Andrew's logical mindset became the driving force behind his quest to enhance the entire estate agency process. From applicant registration to securing instructions, he envisioned a more seamless and efficient experience, ultimately reshaping and implementing these improvements.

Andrew didn't stop there as he delved into revolutionising traditional marketing approaches. Through the integration of digital marketing, lead generation, video content, and automation, he discovered a new world of possibilities. The podcast explores Andrew's engineering perspective as he decodes the marketing funnel.

This insightful discussion promises to equip estate agents with a clearer understanding and practical insights for implementing effective strategies in their agencies with Andrew Sharpe's innovative approach.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of "The Avenue to Self-Employed Success," your host Mark Burgess engages in a conversation with James Humphries-Stone, one of the co-owners behind the innovative estate agency model known as The Avenue. This episode is a must-listen for anyone in the estate agency, as James takes us on a journey through his background, his experiences working in different facets of the industry, and the that led to the creation of The Avenue. James's journey begins with his early days working for a traditional high street estate agency. He shares how this experience shaped his perspective and provided valuable insights into the industry's conventional practices. From there, he ventured into becoming an integral part of PurpleBricks during its early stages. The episode then explores James's decision to embark on a new path by co-founding The Avenue. He delves into the driving forces behind this venture, explaining how he saw an opportunity to redefine a fresh and innovative approach, offering a partner agency model that empowers self-employed agents like never before using technology. Beyond technology, the episode explores a crucial mindset shift for agents – the transition from being solely a hunter to becoming a skilled farmer. James explains why this shift is essential for long-term success in the industry.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of the Estate Agency X Podcast, co-hosts Mark Burgess, CEO of Iceberg Digital, and Rob Brady, Elite Performance Coach at Iceberg Digital, review the current property market landscape and offer insights on how agents can proactively prepare for the future.

Drawing from their experience, Mark and Rob reflect on past challenging periods that bear resemblance to the current climate. They share strategies and tactics that have proven successful in such times, shedding light on how estate agents can navigate these uncertain waters.

The discussion looks at marketing, emphasising the importance of effectively influencing a wider audience's perception of your brand. Mark and Rob stress the value of authentic marketing, highlighting the need for estate agents to establish a genuine connection with their clients and prospects.

Also, the episode highlights the significance of a well-defined strategy. Mark and Rob encourage estate agents to explore innovative ways of working to adapt to changing market dynamics. Their insights serve as a roadmap for agents who are seeking to redefine their approach in the wake of a quieter market. 

If you're an estate agent grappling with the challenge of a subdued market and are eager to chart a course for the future of your estate agency, this episode is an absolute must-listen.

As mentioned in the podcast link here to Estate Agency X - Live Sessions

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of the Estate Agency X podcast, co-host, Elite Performance Coach Rob Brady, engages in a conversation with visionary Jack Shukie, Director of Think Estate Agents based in Newton Le Willows & Haydock. They unveil the journey of a business that sprouted far from the conventional estate agency roots, igniting a fresh and innovative perspective that has reshaped the very essence of their identity. Tune in to how Think Estate Agents defied the norms and embraced a forward-thinking ethos. With a keen eye on the future of the property industry and where it is going, Jack Shukie and his team embarked on a path of digital transformation, to ensure they remained relevant in client experiences in a digital age, where every interaction counts. Jack unveils the processes that have propelled Think Estate Agents to the forefront of innovation. Through Jack's lens, we uncover the significance of cultivating a thriving business culture that sets the stage for unparalleled success, navigating uncharted waters, as they discuss the mindset needed for seamless implementation of change. But that's not all.. in a competitive market, Jack took the bold step of increasing their fees with success, so they discuss the fears, processes and challenges in doing so which one regret Jack took from it all. So, if you're ready to join Rob Brady and Jack Shukie, get ready to challenge the status quo, reimagine possibilities, and embrace change like never before.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Welcome to this episode of Estate Agency X's podcast, where innovation meets the future head-on, titled "Reinventing Tomorrow," your host Mark Burgess engages in a conversation with Steve Beercock, Director of Beercocks, a dynamic 10-branch estate agency in Hull.

In this episode, we embark on a journey of digital transformation, where Steve delves into his inspiring decision to embrace complete digital transformation – a rollercoaster ride that provides lessons, challenges, and triumphs. While many businesses of Steve's calibre shy away from disrupting the status quo, he reveals that change is the key to staying ahead of the curve – not just for today, but for a dazzling tomorrow.

Mark and Steve unveil shifts required in a successful and sizeable business and how disruptive innovation isn't just a buzzword, but a necessary leap of faith. Steve's bold move not only redefines the use of technology; he reimagines how the company operates, empowering his staff making them fall in love with their roles all over again.

So, if you're ready to unlock the future, fasten your seatbelts and join us on this podcast episode of embracing change, fostering innovation, and crafting a business model that's tailor-made for tomorrow.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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'There Must Be a Better Way' - Ever found yourself thinking this is your business but struggling with what to do about it? If so this podcast is for you. 

Join your hosts Mark Burgess and Rob Brady in the latest episode of Estate Agency X Podcast as they delve into a discussion on differences in the type of change.

Are you an estate agency that's been riding the waves of ups and downs, yet finding yourself consistently back in the same place? Do you ever wonder why you seem to be stuck in a cycle of similarity with everyone else? Mark and Rob bring their expertise to the forefront, shedding light on the need for a shift in mindset and strategy when it comes to driving change in your agency.

In this episode, Mark and Rob chat about incremental and transformational change within the realm of business. They explore the pitfalls of complacency that often accompany incremental adjustments and share insights into the power of embracing transformational change.

Whether you're a seasoned industry professional or a newcomer, this episode challenges you to question the status quo and consider the impact of embracing transformational change. Don't miss this enlightening conversation that promises to redefine your perspective on estate agency growth.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of Estate Agency X Podcast, your host Rob Brady sits down once again with Ben Roberts, Owner, and Managing Director of Keystone. Join us as we delve into the story of Keystone's inception just before the 2008/09 property crash and the invaluable lessons Ben learned from his dad and mum in the early years, shaping the foundation of becoming an agent.

The conversation takes an intriguing turn as Ben shares the transformative journey of working with Iceberg Digital as a client for five years. Discover the impact this collaboration had on both his business and personal life, revolutionising his approach to success, which included becoming number one in his area and doubling his fees whilst doing so.

However, amidst the successes, Ben faced an unexpected struggle during lockdown, resulting in a heart attack. His resilient spirit led him to embrace a new mindset, propelling himself and Keystone to unprecedented heights. Learn about the changes he implemented, from diving into the world of digital marketing, automation, and lead generation, to making these essential elements the driving force behind Keystone's progress in a rapidly changing world. Ben discusses the people he partnered with to help him along this new educational journey of a 5-year transformation.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of Estate Agency X Podcast, host Mark Burgess sits down with Clint Nykamp, in his remarkable transition from a military background into the world of estate agency. Clint shares his fascinating journey, which includes working in various agencies with unique fee structures, becoming the owner of Sterling Homes, and establishing GoogleClint, a successful venture that provides Google Ads services to estate agency owners nationwide like him.

Mark begins asking Clint about his early career and the pivotal decision to enter the estate agency industry. Clint recounts his transition from military life to estate agency, highlighting the mindset that he brought from his military service. The discussion then turns to Clint's experience working in different estate agencies, ranging from those with 0% fee structures to those with 2.5% fees. Clint reflects on the challenges and opportunities he encountered in each scenario, offering valuable insights into the varying dynamics of different agencies and fee models.

Mark and Clint delve into his journey as the owner of Sterling Homes, where he shares his experiences of building his own estate agency, discussing the strategies and tactics that contributed to his success, including the moment he realised that walking the streets dropping leaflets was not the way he wanted to do marketing, which led into the inception and growth of GoogleClint.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Welcome to the latest episode of the Estate Agency X Podcast! This week, your host Rob Brady is joined by guest Ian Macbeth, the Managing Partner of Avocado Property. Ian, who is not only a father and podcaster but also an Ultra Marathon Athlete, makes his second appearance on the show. 

In this exciting episode, we dive into the remarkable growth of the Avocado brand, which has now expanded to include an impressive 32 partners. Ian shares invaluable insights on scaling a business, emphasising the importance of understanding your ideal client and harnessing the power of automated video marketing.

But it's not just about numbers and marketing tactics. We explore the significance of cultivating a strong brand culture and selecting the right type of agents to partner with. Ian provides practical advice on creating a cohesive and motivated team, highlighting the positive impact this can have on your agency's success.

Furthermore, we delve into how Ian's passion for ultra marathon running and his dedication to training have influenced him both personally and professionally. Find out how endurance sports can shape one's character and enhance their skills as a business owner and leader.

And of course, we couldn't neglect the ever-evolving world of digital marketing. Ian shares his expertise on the latest trends you should be focusing on, offering valuable insights to help you stay ahead in this competitive industry.

Tune in to this episode of the Estate Agency X Podcast to gain inspiration from Ian Macbeth's incredible journey, learn from Avocado Property's expansion strategies, and discover how you can leverage digital marketing to take your agency to new heights.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Welcome to this Estate Agency X Podcast, where Elite Performance Coach Rob Brady uncovers the secrets to success in the fast-paced world of estate agency.

In this episode, our guest brings a wealth of experience driving transformational change and cultivating a mission and values-driven culture. Gemma Noonan, a senior HR expert and executive coach, joins us, renowned for her exceptional work at The Giggs Group. Gemma’s extensive background in HR and coaching has equipped her with the skills to navigate the change management journey.

In this fascinating discussion, she shares her insights on how to bring a mission and values culture to life within an organisation like The Giggs Group, empowering leaders and transforming the business from within. Discover Gemma’s strategies to successfully implement change, manage expectations, and foster effective communication with her team.

Gain valuable insights into the mindset required to navigate the challenges of change and learn how to embrace the pain of transformation for a more favourable outcome.

Get ready to elevate your understanding of change management in this latest Estate Agency X Podcast brought to you by Iceberg Digital, which will reshape your approach and empower you to lead with purpose and resilience.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this Estate Agency X Podcast, join host Rob Brady as he sits down with Aaron Kirk from the Property Cloud as he shares his journey of leaving behind the traditional estate agency model and venturing into a digital future. Discover the reasons behind his decision, the impact it had on his mental health, and how he successfully expanded his business without the need for multiple offices. When Aaron realised that the long hours and high-pressure environment of his previous job were taking a toll on his well-being, he made a significant change. He decided to, after just buying a bigger house, set up his own estate agency, prioritising a healthier work-life balance and a more personalised approach to client service. Initially, Aaron faced challenges as he navigated the complexities of starting his own business. He quickly realised that traditional methods like door knocking and relying on old clients were not the only strategy and embracing technology became essential, prompting him to adopt new digital strategies to attract clients and provide a better experience.

He shares the importance of building trust with clients, offering exceptional service, and always putting their needs first. By leveraging technology and embracing remote work, Aaron successfully established a strong client base while working from home. As the business grew, Aaron discusses the process of onboarding team members without a physical office, utilising communication tools like WhatsApp, and implementing Lifesycle technologies for better operations. Looking towards the future, Aaron remains committed to staying ahead of industry trends and exploring the potential of AI technology. He emphasises the importance of utilising technology as a tool to enhance productivity and client interactions, rather than fearing it as a replacement for human connection.

Aaron's journey showcases the transformative power of digital expansion in the estate agency industry. By embracing technology, prioritising client experience, and maintaining a healthy work-life balance, he has achieved personal and professional fulfilment. Join us for this episode as we delve into Aaron's inspiring story and gain valuable insights into the changing landscape of the estate agency business.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode titled "From Old School to High Tech," host Mark Burgess interviews Elliot Lamerton and James Burgess from Elliot Lee Estate Agents. The discussion revolves around the journey of the agency, which went from a traditional estate agency business to a technology-driven one, resulting in streamlined systems and processes that empower their team to have more meaningful and rewarding work. The conversation covers topics such as how the agency recruits and builds a team from the ground up that stays, the challenges they faced during the transition, and the benefits they have seen since embracing technology. Listeners will learn how Elliot Lee Estate Agents has transformed their business by leveraging technology to automate time-consuming administrative tasks, freeing up their team's time to have more meaningful conversations with customers. The result has been a more efficient and effective team that can provide a better service to their customers, resulting in increased customer satisfaction and loyalty. If you're interested in learning about how an estate agency has successfully embraced technology and transformed its business, this is an episode you won't want to miss. Tune in to hear them share their journey since 2004, and the valuable lessons they have learned along the way.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Welcome to the Estate Agency X podcast, where we bring you the latest and greatest insights from industry experts. In this episode, Rob Brady hands over the reins to Mark Burgess as he sits down with two incredibly successful entrepreneurs, Matt Giggs and Dave Gibbons. Matt Giggs shares his journey from the corporate world of agency to becoming an independent estate agency business owner. He discusses the process of getting his business to run without him and the steps he took to partner with other agency owners within the Giggs Group. Mark delves into how Matt managed to create a successful business that he no longer needed to be constantly involved in, and how other business owners can replicate his success. In addition to Matt's story, Mark also explores Dave Gibbons' journey from purchasing an estate agency business to building a team around him that could operate the business without his constant involvement. Dave discusses how he learned to be an agent and the processes he implemented to ensure his business continued to grow and flourish. Whether you're a business owner looking to step back and have a business that you're not constantly involved in, or you're simply curious about how successful entrepreneurs operate their businesses, this podcast is a must-listen. Join Mark, Matt, and Dave as they share their expertise and experience in "The Art of Letting Go: Extracting Yourself from Your Business." Tune in now to learn more!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode, our host Mark Burgess sits down with his co-host Rob Brady to discuss marketing techniques that can take your estate agency to new heights.

Mark shares his experiences mentoring 100's agents to transition into new marketing methods, highlighting the importance of digital marketing in today's world. From a coaching perspective, Rob discusses how estate agents can influence their market better with a long-term plan, his previous experiences as an agent doing it, and why it's crucial to focus on the big picture rather than just short-term gains.

The conversation also touches on the journey that estate agents go through when adopting new marketing techniques, and the challenges they face along the way. Mark and Rob explore how to make this journey more manageable and enjoyable so that estate agents can embrace change and achieve success.

Throughout the episode, Mark and Rob bring their enthusiasm to the topic, making it a fun and engaging listen for estate agents who want to learn more about marketing. Whether you're an experienced agent or just starting out in the industry, you're sure to gain valuable insights from this episode. So tune in now and discover how to take your marketing to new heights!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Get ready for an inspiring episode of the Estate Agency X Podcast with hosts Mark Burgess and Rob Brady, as we sit down with the award-winning estate agency owner, Adam Mackay, from Mackay Property in Sawbridgeworth & Bishop's Stortford.

In this open episode, Adam takes us on a journey through the highs and lows he's experienced since starting his business in 2010. He shares invaluable insights into the technology he's used and how he's adapted to the ever-changing landscape of the industry.

But it's not all been smooth sailing for Adam, and he bravely opens up about losing his way in his business and the toll it took on his mental health. With lockdown forcing him to rethink his business strategy, Adam explains why he decided to create a vision that would not only help him survive in the medium and long term but also thrive in the short term.

Whether you're an estate agency owner who's feeling lost with direction, looking to raise your fees, or tired of being a magpie for technology, this episode is a must-listen. You'll walk away feeling inspired, equipped with practical tips and advice, and ready to take your business to the next level. So tune in and get ready to be motivated by Adam's incredible journey!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Welcome to the latest episode of the Estate Agency X Podcast, where Mark Burgess and Rob Brady discuss the importance of core values in your business. In this thought-provoking conversation, Mark highlights having core values and using them as a guiding principle for your company.

Drawing on his own experiences, Mark explains how he changed his company based on core values, and how this has helped him to build a strong and effective team at Iceberg Digital. He also delves into what Iceberg Digital's core values of "Be An Expert," "Be Committed," and "Be Connected" mean to him and his team, and how they use them to drive success.

Meanwhile, Rob shares his insights into the being an employee where core values were often a tick box exercise, rather than being embraced as a fundamental part of the company culture. He explains how this contrasts with his experience at Iceberg Digital, where core values are woven into the fabric of the company, compared to working at one of the largest banks in the world where it wasn’t, and how this has made a real difference to his own job satisfaction and motivation.

Throughout the episode, Mark and Rob offer practical advice on how to identify and embed core values in your own business, and how to ensure they remain relevant and impactful over time. So, if you're looking to take your business to the next level and create a culture that truly embodies your values, then this is an episode you won't want to miss!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of Estate Agency X, host Rob Brady steps in on his own, in the absence of Mark Burgess, to interview Chris Ellis for the second time on this show. Chris is the owner of the multi-award-winning independent estate agency, Harrison Homes. This time, Chris is joined by Liz Jeffery, an experienced and award-winning marketing owner of Shoreway Marketing, who reveals strategies that helped Chris market to his local area. Chris discusses his transformation journey in using technology to increase efficiencies, how he navigated his way as a leader and his reflections on changing teams. Liz details her collaborative efforts with Chris during the first lockdown and how they discovered Harrison Homes' unique identity in their marketplace. This engaging conversation explores the challenges and rewards of working smarter, not harder, in the digital age of estate agency. This exciting episode is filled with invaluable insights from two successful business owners.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Join Rob Brady, Elite Performance Coach at Estate Agency X, as he sits down with Mark Burgess, CEO of Iceberg Digital, Lifesycle, and Estate Agency X, to delve into the evolution of Lifesycle - the world's first estate agency software that seamlessly combines traditional estate agency CRM and marketing software into one platform. In this episode, Mark shares his journey from leaving school with few qualifications to becoming a successful entrepreneur and shaping the future of the estate agency industry. Discover how Mark foresaw the impact of the internet on estate agency in the late 90s, and how he utilised this insight to start developing Lifesycle in 2015, a platform that modernises the industry with cutting-edge technology, automation, and data. Get a glimpse into the 8-year journey of Lifesycle, and learn how it has become a market leader in the new technology that is replacing legacy CRMs. This is a must-listen for anyone interested in the history of innovation and the future of estate agency.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode of "Estate Agency X," host Mark Burgess and Rob Brady discuss the history and origins of Estate Agency X. Mark shares his inspiration for starting the conferences, what Estate Agency X means, and reflects on past guest speakers who have shared their industry insights and expertise.

As they look ahead to the upcoming event on March 23rd, 2023, Mark and Rob discuss the exciting lineup of guest speakers and the valuable information and networking opportunities that attendees can expect to gain. They emphasise the importance of this event for agents looking to stay ahead of the curve in the ever-evolving world of technology, AI, people and culture. Don't miss out on this essential event for any serious estate agent in the UK!

Tickets available here

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode, Mark and Rob dive deep into the exciting world of professional development. They discuss the types of training, coaching, and mentorship and examine how these approaches can help businesses and individuals reach new heights. Rob shares his wealth of experience as a coach, while Mark offers insights on what it takes to be a successful CEO. Whether you're an ambitious estate agent looking to take your career to the next level or a business owner looking to elevate your team, this episode is packed with valuable information to help you reach your goals. So, if you're tired of attending courses and not seeing results, or if you're tired of having all the ideas but no action, tune in and discover how training, coaching, and mentorship can take you and your business to the next level!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode, I speak to Chris Ellis about his journey in Estate Agency, from falling into it in the beginning, buying the company he worked for, nearly having a nervous breakdown from the pressure of running the business and right through to happiness and 100k months out of 1 branch.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode Mark Burgess, CEO of Iceberg Digital and Rob Brady, Award winning Elite Performance Coach to agents, discuss in in's and out's of why staff leave and how to build a destination organisation as opposed to one where your staff see you as a stepping stone. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Mark Burgess has been voted as one of the 30 most influential people in the property industry and has been featured on Forbes as one of the entrepreneurs in the world making a difference. He is the author of 2 best-selling books around marketing and data and has lead a technology company to an 8 figure valuation. In this talk that took place at EA X 7 he looked at the evidence that shows what might be holding your company back from greatness and how to overcome that hurdle.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Campbell Macpherson has been enabling organisations to successfully instigate sustainable change for almost thirty years across the UK, Europe, US, Australia, Asia and the Middle East. He has a remarkable wealth of experience across a variety of industries and business disciplines and has been a trusted adviser to CEOs and leadership teams, board member, Strategy Director, HR Director, Marketing Director, eBusiness Head and internal change leader. In this talk at EA X 7 Campbell helps the agents attending to understand how to implement successful change within their business from his years of experience.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Marianne, who is author of 3 best-selling books - has 27 years experience of working with McDonald’s under her belt, and a further ten, working with successful small business owners, helping them to scale, grow and occasionally sell their business. In this talk at EA X 7 she guides the agents attending through ways in which they can make their business run smoother.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Award winning entrepreneur and best selling author Daniel Priestley gives the Estate Agents at EA X 7 an insight into the long term impacts of covid on their industry and shines a light on where they need to be heading to find success in the next few years.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Mark Burgess turns the tables on industry legend Christopher Watkin by turning the interviewer into the interviewee! In this episode Mark asks Chris about his background and what he has seen as the secret to success from interviewing and helping 1000's of agents over the years .

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode I talk to Susan Gregory and Ellie Rees about why so few women are making it to the top paid jobs in Estate Agency and what even the smallest of companies can do in order to help solve this problem.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Mark Nicholson, from Nicholson Estate Agents talks about his journey in Estate Agency, the struggles of starting a new business, getting the team to work the right way and how they managed to become the No.1 Agent in their area in under a year by working a different way to the norm.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Mark Burgess and Rob Brady discuss what common themes and factors they have come across in business that constantly deliver better results.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Established in 2004 by two friends, Elliot Lee has grown to become one of the most trusted Estate Agency brands in North West London and have recently won an award as one of the most innovative agents in the UK. They have previously used systems like Vebra and VTUK but decided to drop all of their other systems and go all in on running the business through Lifesycle. In this episode we talk with James Burgess, their Sales Director about the challenges and the rewards of their journey so far and if Lifesycle lives up to its billing as the most powerful estate agency software in the world.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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What if a highly successful agent running a multi branch agency as MD, decided that the money being spent on traditional touting and advertising was not worth it and decided to open up on his own and never do any of that but instead only invest in modern methods? It would be in interesting experiment right?  Well, Ian MacBeth has done just that and in this episode we find out what happened.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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On this episode of Mark, Rob & Rum, we discuss how to motivate your team and unlock their true purpose in your business and the lessons we have learnt from both the employee and employer side of the business.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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When the first lockdown hit, online valuations became a thing but for most, they quickly disappeared. In this episode Michelle Gallagher from JDG walks us through how she now conducts most of her valuations online, is still winning as many as ever and remains the market leader. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In 2017 Ben Roberts from Keystone Estate Agents saw no possible way of charging any more than he was currently charging for his Estate Agency services, the idea of increasing his fees was ludicrous as 'thing were different in his area'. Four years later and his fees are significantly higher and he has more business. How??

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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In this episode Mark holds a live coaching session with an agent that is specifically suffering from agents over valuing and under cutting them on fees. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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How an agent has gone through the process of digital transformation. Mark Burgess speaks with Andrew Sharpe, who came through the traditional learnings of being a Countrywide agent, before running a small independent agency. Andrew has won awards for innovation and in this episode they discuss his journey of digital transformation.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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On this episode of Mark, Rob & Rum, we discuss property portals and the benefits for both agent and consumer. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Michael Poole Estate Agents was formed in 1994 and now operates from 9 branches across Teesside, selling 200 properties every month. Sworn in as a Justice of the Peace for Cleveland Commission Area in 1998, currently Bench Chairman for Cleveland Magistrates Court and appointed as Vice Lord-Lieutenant of County Durham in 2021. In this episode we talk about how he grew the business, how to learn to delegate and how after all this time he is reinventing the way the business works again.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Marks 'Raising Your Game' TV series for business owners filmed for Sky TV. This podcast features Episode 14 where Mark meets David Marquet, Bestselling Author, International Top Ranked Keynoter, and former captain of the US submarine. David talks about allowing your team to be empowered from the point of view of intent, giving them the opportunity to make decisions and to know why they are doing it.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Marks 'Raising Your Game' TV series for business owners filmed for Sky TV. This podcast features Episode 13 where Mark meets Mark Leruste, Founder and Chief Purpose Officer of the Ministry of Purpose and Host of The Unconventionalists podcast. He’s done talks with Google and Amazon and many other businesses. They talk about how to engage your staff, how to motivate people, and how to understand what actually makes people tick (and it’s not about money). 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 12 where Mark meets Richard Woods, who was a finalist on the BBC’s ‘The Apprentice’, and now runs a company called ‘Lead Gen academy’ which creates the biggest Lead Gen summits in the UK. They talk all things lead generation and how by narrowing your target audience, you can actually increase the amount of enquiries coming in. For estate agents looking to bring in more quality enquiries, more leads, more instructions and more profit, this interview is one to watch…

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 11 where Mark gets an insight from Julia Langkraehr, Entrepreneur and Founder of Bold Clarity, who work with business owners and their leadership teams to clarify their vision, get the entire company aligned, help them become more disciplined and accountable, and build healthy, cohesive leadership teams. She and Mark will discuss the most common frustrations entrepreneurs come across, and how to build, manage and scale using people and teams who are on board with the vision and the systems of the company.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 10 where Marks speaks with the incredible Rebecca Godfrey PhD BSc (Hons), Founder and Team & Leadership Transformation Consultant at Etheo Limited, which empowers and enables organisations to build cohesive, high performing, and highly motivated teams. She and Mark will discuss how using LEGO and other creative means, leaders can really empower their team and make awesome work! Incredibly interesting methods which are proven to work, Estate Agents should take note of this episode to build a team capable of achieving anything.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 9 where Mark speak with the incredible John Abbott, Director of Digital and Data Technology at Land Registry. He and Mark will discuss BLOCKCHAIN within property transactions - how the first blockchain home purchase has already happened, and how the complete process for buying and selling a house will COMPLETELY transform in the next 2 years!

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 8 where Mark speaks with Andrew Priestley. Andrew is a qualified and award-winning business coach, author, and speaker. He is famous for helping his clients resolve problems and achieve bigger goals sooner. Andrew and Mark discuss how to do sales, and how you’ve probably been doing it wrong.

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast feature episode 7 with him talking to Andy Harrington. Andy has been on stage with Tony Robbins no less than 8 times and counting, he sold his first business for £21,000,000 and he has helped thousands of people globally break through restrictions and improve their quality of life. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 6 with him talking to Campbell MacPherson, author of “The Change Catalyst”, voted Business Book of the Year. He’s been strategy director for Zurich, marketing director for Virgin wines, and works with leadership teams to improve the way their organisations operate. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 5 with him talking to Mike Symes, a highly experienced brand strategist, speaker and marketing author, responsible for launching and developing many successful brands over 30 years. Mark and Mike will discuss what brand really means, and how to build the essence of your company. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 4 with him talking to Paul Dunn, a 4-time TEDx speaker and one of the first 10 people in Hewlett Packard Australia. Mark and Paul will discuss how your company can make a bigger impact on the world and how doing so will make it more profitable. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 3, with him talking to Daniel Priestley, an entrepreneur with four best selling business books, and a multi-million dollar business by age 25, we talk about how to work ON your business, rather than IN your business - the most important thing to learn for any estate agency owner looking to scale to success. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features Episode 2, with him talking to entrepreneur and best selling author, Martin Norbury, about how trekking to the base camp of Everest and taking ballroom dancing can actually help you in your business. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

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Taken from Mark Burgess' Sky TV program 'Raising Your Game', this podcast features episode 1 with him talking to Neil King, one of the most well respected agents in the UK and has 30+ years of experience in estate agency having run offices, areas and regions for some of the biggest property brands in the world. 

This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/

EAX 11 Ticket - Book Here