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  <title>Case Writing Centre DBIA Podcast</title>

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  <copyright>© 2026 Case Writing Centre DBIA Podcast</copyright>
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  <itunes:author>Claire Barnardo</itunes:author>
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  <description><![CDATA[<p>Bringing more African Business Stories to life.&nbsp;</p>]]></description>
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    <itunes:title>Faculty Q&amp;A: Associate Professor Caitlin Ferreira</itunes:title>
    <title>Faculty Q&amp;A: Associate Professor Caitlin Ferreira</title>
    <itunes:summary><![CDATA[In this Faculty Q&amp;A we caught up with UCT GSB Associate Professor Caitlin Ferreira after her recent global award as MBA Director of 2026 and heard the latest about the MBA programme innovations as well as all things cases. ]]></itunes:summary>
    <description><![CDATA[<p>In this Faculty Q&amp;A we caught up with UCT GSB Associate Professor Caitlin Ferreira after her recent global award as MBA Director of 2026 and heard the latest about the MBA programme innovations as well as all things cases.</p>]]></description>
    <content:encoded><![CDATA[<p>In this Faculty Q&amp;A we caught up with UCT GSB Associate Professor Caitlin Ferreira after her recent global award as MBA Director of 2026 and heard the latest about the MBA programme innovations as well as all things cases.</p>]]></content:encoded>
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    <itunes:author>Claire Barnardo</itunes:author>
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    <pubDate>Mon, 11 May 2026 15:00:00 +0200</pubDate>
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  <psc:chapter start="8:30" title="How cases are beneficial in management education" />
  <psc:chapter start="10:48" title="Favourite cases" />
  <psc:chapter start="12:50" title="Why African business cases matter?" />
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    <itunes:title>Case Shortcuts: Sydwell Shikweni</itunes:title>
    <title>Case Shortcuts: Sydwell Shikweni</title>
    <itunes:summary><![CDATA[In Case Shortcuts we head behind-the-scenes of our cases in the classroom when companies meet the MBAs in the case context. In this episode we caught up with Merchants SA Transformation Director and case protagonist Sydwell Shikweni straight after the session to capture the experience.  ]]></itunes:summary>
    <description><![CDATA[<p>In Case Shortcuts we head behind-the-scenes of our cases in the classroom when companies meet the MBAs in the case context. In this episode we caught up with Merchants SA Transformation Director and case protagonist Sydwell Shikweni straight after the session to capture the experience. </p>]]></description>
    <content:encoded><![CDATA[<p>In Case Shortcuts we head behind-the-scenes of our cases in the classroom when companies meet the MBAs in the case context. In this episode we caught up with Merchants SA Transformation Director and case protagonist Sydwell Shikweni straight after the session to capture the experience. </p>]]></content:encoded>
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    <pubDate>Mon, 13 Apr 2026 10:00:00 +0200</pubDate>
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    <itunes:title>Case Shortcuts: Zain Patel</itunes:title>
    <title>Case Shortcuts: Zain Patel</title>
    <itunes:summary><![CDATA[In Case Shortcuts we head behind-the-scenes of our cases in the classroom when companies meet the MBAs in the case context. In this episode we caught up with Merchants SA MD Zain Patel straight after the session to capture the experience.  ]]></itunes:summary>
    <description><![CDATA[<p>In Case Shortcuts we head behind-the-scenes of our cases in the classroom when companies meet the MBAs in the case context. In this episode we caught up with Merchants SA MD Zain Patel straight after the session to capture the experience. </p>]]></description>
    <content:encoded><![CDATA[<p>In Case Shortcuts we head behind-the-scenes of our cases in the classroom when companies meet the MBAs in the case context. In this episode we caught up with Merchants SA MD Zain Patel straight after the session to capture the experience. </p>]]></content:encoded>
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    <pubDate>Mon, 13 Apr 2026 10:00:00 +0200</pubDate>
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    <itunes:title>7. The Dilemma Podcast: Christel House Bonus</itunes:title>
    <title>7. The Dilemma Podcast: Christel House Bonus</title>
    <itunes:summary><![CDATA[In this bonus edition, we spoke to UCT Emerita Professor Linda Ronnie (Organisational Behaviour and People Management) who serves on the board of Christel House South Africa. Prof Ronnie shares further insights with us about the education sector in South Africa, the importance of value-aligned stakeholders, and the need to also look globally for lessons. ]]></itunes:summary>
    <description><![CDATA[<p>In this bonus edition, we spoke to UCT Emerita Professor Linda Ronnie (Organisational Behaviour and People Management) who serves on the board of Christel House South Africa. Prof Ronnie shares further insights with us about the education sector in South Africa, the importance of value-aligned stakeholders, and the need to also look globally for lessons.</p>]]></description>
    <content:encoded><![CDATA[<p>In this bonus edition, we spoke to UCT Emerita Professor Linda Ronnie (Organisational Behaviour and People Management) who serves on the board of Christel House South Africa. Prof Ronnie shares further insights with us about the education sector in South Africa, the importance of value-aligned stakeholders, and the need to also look globally for lessons.</p>]]></content:encoded>
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    <pubDate>Thu, 12 Feb 2026 09:00:00 +0200</pubDate>
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  <psc:chapter start="6:38" title="The desire to work with Christel House" />
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  <psc:chapter start="10:29" title="Power skills " />
  <psc:chapter start="12:39" title="The exclusion of Maths in some SA schools" />
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  <psc:chapter start="17:27" title="The role of providing hope" />
  <psc:chapter start="18:35" title="The reality for youth in gang areas" />
  <psc:chapter start="19:33" title="Our children out there, being denied" />
  <psc:chapter start="20:28" title="The model of this type of schooling" />
  <psc:chapter start="21:44" title="The psychological contract between CH, their students and parents" />
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    <itunes:title>7. The Dilemma Podcast: Christel House</itunes:title>
    <title>7. The Dilemma Podcast: Christel House</title>
    <itunes:summary><![CDATA[In this edition of The Dilemma Podcast, we chat to Adri Marais, CEO of Christel House South Africa, an independent, no-fee school for learners from impoverished areas. Adri shares with us the unique, holistic approach of the Christel House model, as well as what keeps her up at night these days.    ]]></itunes:summary>
    <description><![CDATA[<p>In this edition of The Dilemma Podcast, we chat to Adri Marais, CEO of Christel House South Africa, an independent, no-fee school for learners from impoverished areas. Adri shares with us the unique, holistic approach of the Christel House model, as well as what keeps her up at night these days.   </p>]]></description>
    <content:encoded><![CDATA[<p>In this edition of The Dilemma Podcast, we chat to Adri Marais, CEO of Christel House South Africa, an independent, no-fee school for learners from impoverished areas. Adri shares with us the unique, holistic approach of the Christel House model, as well as what keeps her up at night these days.   </p>]]></content:encoded>
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    <pubDate>Fri, 07 Nov 2025 12:00:00 +0200</pubDate>
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  <psc:chapter start="0:00" title="7. The Dilemma Podcast: Christel House" />
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  <psc:chapter start="14:00" title="Education begins at home, a cultural perspective" />
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  <psc:chapter start="24:45" title="Numbers don&#39;t lie!" />
  <psc:chapter start="27:22" title="The reality of reading" />
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  <psc:chapter start="1:02:54" title="Tension between strategic growth, quality impact and fundraising" />
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  <psc:chapter start="1:16:39" title="Data driven decision making" />
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  <psc:chapter start="1:35:10" title="One thing more people should understand about education in South Africa" />
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    <itunes:title>6. The Epilogue Podcast: Yebo Fresh</itunes:title>
    <title>6. The Epilogue Podcast: Yebo Fresh</title>
    <itunes:summary><![CDATA[In The Epilogue Podcast on Yebo Fresh, we catch up with founder and CEO Jessica Boonstra. She tells us what happened after The Dilemma Podcast in solving for last-mile logistics in informal retail, South Africa. Don't miss it!   ]]></itunes:summary>
    <description><![CDATA[<p>In The Epilogue Podcast on Yebo Fresh, we catch up with founder and CEO Jessica Boonstra. She tells us what happened after The Dilemma Podcast in solving for last-mile logistics in informal retail, South Africa. Don&apos;t miss it!  </p>]]></description>
    <content:encoded><![CDATA[<p>In The Epilogue Podcast on Yebo Fresh, we catch up with founder and CEO Jessica Boonstra. She tells us what happened after The Dilemma Podcast in solving for last-mile logistics in informal retail, South Africa. Don&apos;t miss it!  </p>]]></content:encoded>
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    <itunes:author>Claire Barnardo</itunes:author>
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    <pubDate>Tue, 02 Sep 2025 20:00:00 +0200</pubDate>
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  <psc:chapter start="0:52" title="The Dilemma and what happened next?" />
  <psc:chapter start="2:28" title="Considering plugging the plug" />
  <psc:chapter start="3:05" title="Meeting the solution" />
  <psc:chapter start="4:04" title="The merchandising category: Smollan" />
  <psc:chapter start="5:47" title="The process of being acquired" />
  <psc:chapter start="7:56" title="The lessons of a merger and acquisition" />
  <psc:chapter start="13:46" title="Emotional cost, having been the founder" />
  <psc:chapter start="15:36" title="A whole new chapter" />
  <psc:chapter start="18:38" title="New business model " />
  <psc:chapter start="22:13" title="What&#39;s different now?" />
  <psc:chapter start="24:05" title="Summary by numbers" />
  <psc:chapter start="26:06" title="In reflection" />
  <psc:chapter start="28:18" title="The entrepreneur toolbox must" />
  <psc:chapter start="31:41" title="Township market? General trade " />
  <psc:chapter start="34:22" title="Spaza Shop Support Fund" />
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    <itunes:duration>2353</itunes:duration>
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    <itunes:title>6. The Dilemma Podcast: Yebo Fresh</itunes:title>
    <title>6. The Dilemma Podcast: Yebo Fresh</title>
    <itunes:summary><![CDATA[In this edition of The Dilemma Podcast we spoke to Jessica Boonstra, founder and CEO of South African Yebo Fresh, which is a grocery e-commerce platform. Yebo Fresh supplies retail to townships and Jessica explains what's keeping her up at night at the moment in the business.  ]]></itunes:summary>
    <description><![CDATA[<p>In this edition of The Dilemma Podcast we spoke to Jessica Boonstra, founder and CEO of South African Yebo Fresh, which is a grocery e-commerce platform. Yebo Fresh supplies retail to townships and Jessica explains what&apos;s keeping her up at night at the moment in the business. </p>]]></description>
    <content:encoded><![CDATA[<p>In this edition of The Dilemma Podcast we spoke to Jessica Boonstra, founder and CEO of South African Yebo Fresh, which is a grocery e-commerce platform. Yebo Fresh supplies retail to townships and Jessica explains what&apos;s keeping her up at night at the moment in the business. </p>]]></content:encoded>
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    <itunes:author>Claire Barnardo</itunes:author>
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    <pubDate>Wed, 05 Feb 2025 10:00:00 +0200</pubDate>
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  <psc:chapter start="0:00" title="6. The Dilemma Podcast: Yebo Fresh" />
  <psc:chapter start="2:35" title="Jessica Boonstra&#39;s early career road" />
  <psc:chapter start="4:03" title="Her move from Shell to retail" />
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  <psc:chapter start="15:01" title="Balancing growth while servicing customers" />
  <psc:chapter start="16:32" title="Operational structures with scale" />
  <psc:chapter start="18:20" title="Tech side: order interface" />
  <psc:chapter start="19:47" title="Insights from aggregated data" />
  <psc:chapter start="20:49" title="Challenging market assumptions" />
  <psc:chapter start="22:02" title="Insider vs outsider advantage" />
  <psc:chapter start="24:44" title="Is Yebo Fresh a social enterprise?" />
  <psc:chapter start="27:06" title="National footprint" />
  <psc:chapter start="27:52" title="2023: Major challenges" />
  <psc:chapter start="30:32" title="Realisation of the problems in the business model" />
  <psc:chapter start="32:15" title="The current dilemma" />
  <psc:chapter start="33:59" title="Unique challenges in SA market compared to rest of continent" />
  <psc:chapter start="38:27" title="Innovation in the market and limiting factors" />
  <psc:chapter start="40:46" title="The struggle of keeping the business focus with constant challenges" />
  <psc:chapter start="43:37" title="Addressing lack of access to good food in informal market" />
  <psc:chapter start="44:48" title="Size of SA market" />
  <psc:chapter start="45:35" title="Specialisation and becoming a platform solution provider" />
  <psc:chapter start="47:33" title="The tech side of the business" />
  <psc:chapter start="50:53" title="Other levers for scaling the business in addition to tech" />
  <psc:chapter start="53:18" title="Revenue model" />
  <psc:chapter start="54:09" title="Partnerships" />
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  <psc:chapter start="1:00:01" title="AI revolution for the underserved markets" />
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    <itunes:title>5. The Dilemma Podcast: ThriveAgric</itunes:title>
    <title>5. The Dilemma Podcast: ThriveAgric</title>
    <itunes:summary><![CDATA[The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Samirah Bello, Head of Strategic Partnership at agri-fintech ThriveAgric in Nigeria. ThriveAgric are solving food insecurity through financial inclusion of smallholder farmers. Their aim is to build an Africa that feeds herself and the world. ]]></itunes:summary>
    <description><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Samirah Bello, Head of Strategic Partnership at agri-fintech ThriveAgric in Nigeria. ThriveAgric are solving food insecurity through financial inclusion of smallholder farmers. Their aim is to build an Africa that feeds herself and the world.</p>]]></description>
    <content:encoded><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Samirah Bello, Head of Strategic Partnership at agri-fintech ThriveAgric in Nigeria. ThriveAgric are solving food insecurity through financial inclusion of smallholder farmers. Their aim is to build an Africa that feeds herself and the world.</p>]]></content:encoded>
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    <itunes:author>Claire Barnardo</itunes:author>
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    <pubDate>Mon, 13 May 2024 09:00:00 +0200</pubDate>
    <podcast:soundbite startTime="3341.0" duration="45.5" />
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  <psc:chapter start="0:00" title="5. The Dilemma Podcast: ThriveAgric" />
  <psc:chapter start="1:38" title="The start of ThriveAgric" />
  <psc:chapter start="4:33" title="Samirah Bello, Head: Strategic Partnership" />
  <psc:chapter start="5:18" title="Smallholder farmers&#39; feedback" />
  <psc:chapter start="8:13" title="Farmer mapping process and systems" />
  <psc:chapter start="19:35" title="Harvesting and profits" />
  <psc:chapter start="20:43" title="Geographic expansion in 2023" />
  <psc:chapter start="23:23" title="2024 Expansion plans" />
  <psc:chapter start="24:05" title="Visa and the Visa Everywhere Partnership Initiative" />
  <psc:chapter start="28:43" title="Impact of Visa collaboration on financial inclusion" />
  <psc:chapter start="29:42" title="Ripple effect of financial inclusion in Africa" />
  <psc:chapter start="35:37" title="Training and financial literacy to support youth and women in farming" />
  <psc:chapter start="43:17" title="Managing the effects of climate change" />
  <psc:chapter start="48:57" title="Challenges and the dilemma" />
  <psc:chapter start="54:26" title="What ThriveAgric means to Samirah" />
  <psc:chapter start="57:45" title="Advice to African entrepreneurs" />
</psc:chapters>
    <itunes:duration>3675</itunes:duration>
    <itunes:keywords></itunes:keywords>
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  </item>
  <item>
    <itunes:title>1_Spotlight: Women &amp; Wealth Management</itunes:title>
    <title>1_Spotlight: Women &amp; Wealth Management</title>
    <itunes:summary><![CDATA[In our UCT GSB Case Writing Centre Spotlight we feature interesting business trends. In this podcast we chat to Seanagh Fannin, MD of Carrick Athena, who tells us more about women and wealth trends, and why it's crucial to speak about money.  ]]></itunes:summary>
    <description><![CDATA[<p>In our UCT GSB Case Writing Centre Spotlight we feature interesting business trends. In this podcast we chat to Seanagh Fannin, MD of Carrick Athena, who tells us more about women and wealth trends, and why it&apos;s crucial to speak about money. </p>]]></description>
    <content:encoded><![CDATA[<p>In our UCT GSB Case Writing Centre Spotlight we feature interesting business trends. In this podcast we chat to Seanagh Fannin, MD of Carrick Athena, who tells us more about women and wealth trends, and why it&apos;s crucial to speak about money. </p>]]></content:encoded>
    <enclosure url="https://www.buzzsprout.com/2227645/episodes/14828521-1_spotlight-women-wealth-management.mp3" length="28788481" type="audio/mpeg" />
    <itunes:image href="https://storage.buzzsprout.com/v79mqbhgukj54mlh0fln0cfqv8eb?.jpg" />
    <itunes:author>Claire Barnardo</itunes:author>
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    <pubDate>Thu, 04 Apr 2024 18:00:00 +0200</pubDate>
    <podcast:chapters url="https://www.buzzsprout.com/2227645/14828521/chapters.json" type="application/json" />
    <psc:chapters>
  <psc:chapter start="0:00" title="1_Spotlight: Women &amp; Wealth Management" />
  <psc:chapter start="0:57" title="Seanagh&#39;s journey to Carrick" />
  <psc:chapter start="2:35" title="The essence of Carrick" />
  <psc:chapter start="3:36" title="Presence across Africa" />
  <psc:chapter start="3:57" title="High Net Worth Women " />
  <psc:chapter start="5:18" title="Property" />
  <psc:chapter start="6:46" title="Client life stages" />
  <psc:chapter start="7:11" title="Rand depreciation" />
  <psc:chapter start="8:14" title="Holding assets" />
  <psc:chapter start="8:47" title="Creating growth for SA wealth" />
  <psc:chapter start="9:38" title="The impact of HNWW" />
  <psc:chapter start="9:56" title="Women are socialised to nurture" />
  <psc:chapter start="11:51" title="McKinsey Report: $30 trillion" />
  <psc:chapter start="13:39" title="Lack of confidence" />
  <psc:chapter start="14:04" title="Women approach to investment" />
  <psc:chapter start="16:58" title="Carrick Athena birth" />
  <psc:chapter start="21:24" title="Goals with Carrick Athena" />
  <psc:chapter start="24:03" title="Legacy planning" />
  <psc:chapter start="25:57" title="Wealth trends in Africa" />
  <psc:chapter start="28:54" title="Generational wealth differences" />
  <psc:chapter start="30:27" title="Technology &amp; financial wealth industry" />
  <psc:chapter start="33:20" title="Zimbabwe" />
  <psc:chapter start="34:48" title="SA" />
  <psc:chapter start="36:32" title="Challenges for women with investments" />
  <psc:chapter start="38:31" title="Carrick Athena - creating the space" />
</psc:chapters>
    <itunes:duration>2394</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:episodeType>full</itunes:episodeType>
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  </item>
  <item>
    <itunes:title>1. Spotlight: Wealth Management</itunes:title>
    <title>1. Spotlight: Wealth Management</title>
    <itunes:summary><![CDATA[In our UCT GSB Case Writing Centre Spotlight we feature interesting business trends we've noticed. Firstly, we set the scene in this podcast as we chat to Rashay Makan, MD of Carrick Wealth, who gives us a smart and current overview of what's happening in the world of finance. ]]></itunes:summary>
    <description><![CDATA[<p>In our UCT GSB Case Writing Centre Spotlight we feature interesting business trends we&apos;ve noticed. Firstly, we set the scene in this podcast as we chat to Rashay Makan, MD of Carrick Wealth, who gives us a smart and current overview of what&apos;s happening in the world of finance.</p>]]></description>
    <content:encoded><![CDATA[<p>In our UCT GSB Case Writing Centre Spotlight we feature interesting business trends we&apos;ve noticed. Firstly, we set the scene in this podcast as we chat to Rashay Makan, MD of Carrick Wealth, who gives us a smart and current overview of what&apos;s happening in the world of finance.</p>]]></content:encoded>
    <enclosure url="https://www.buzzsprout.com/2227645/episodes/14709362-1-spotlight-wealth-management.mp3" length="34953557" type="audio/mpeg" />
    <itunes:image href="https://storage.buzzsprout.com/zj1l5mn88xxdr9w5skc16f16hyqw?.jpg" />
    <itunes:author>Claire Barnardo</itunes:author>
    <guid isPermaLink="false">Buzzsprout-14709362</guid>
    <pubDate>Mon, 18 Mar 2024 10:00:00 +0200</pubDate>
    <podcast:chapters url="https://www.buzzsprout.com/2227645/14709362/chapters.json" type="application/json" />
    <psc:chapters>
  <psc:chapter start="0:00" title="1. Spotlight: Wealth Management" />
  <psc:chapter start="1:15" title="Reflection on 2023 and Carrick Wealth" />
  <psc:chapter start="3:29" title="Vertical integration" />
  <psc:chapter start="7:15" title="Carrick in SA and across Africa" />
  <psc:chapter start="8:49" title="The de-risking by major financial companies on the continent" />
  <psc:chapter start="9:38" title="Barclays de-risking and then strong return" />
  <psc:chapter start="10:31" title="Challenges in the market - Carrick&#39;s approach" />
  <psc:chapter start="14:20" title="Regulatory changes and the impact on the industry" />
  <psc:chapter start="15:13" title="Africa business challenges" />
  <psc:chapter start="15:49" title="Finding key partners and building relationships" />
  <psc:chapter start="16:16" title="Finding and managing talent" />
  <psc:chapter start="17:33" title="Distribution " />
  <psc:chapter start="17:51" title="Case with the GSB" />
  <psc:chapter start="18:58" title="Reflection on GSB MBA" />
  <psc:chapter start="22:20" title="Thoughts on the industry and where it&#39;s going" />
  <psc:chapter start="27:25" title="Vision for the financial industry" />
  <psc:chapter start="31:25" title="Tech integration in the industry" />
  <psc:chapter start="33:58" title="Impact of inflation and interest rate hikes on Carrick business" />
  <psc:chapter start="36:42" title="Athena initiative" />
  <psc:chapter start="41:20" title="Importance of diversity in teams and opinions" />
  <psc:chapter start="42:12" title="Life outside of work" />
  <psc:chapter start="43:36" title="Advice to business leaders growing business on the continent" />
</psc:chapters>
    <itunes:duration>2909</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:episodeType>full</itunes:episodeType>
    <itunes:explicit>false</itunes:explicit>
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  <item>
    <itunes:title>4. The Dilemma Podcast: Regenize</itunes:title>
    <title>4. The Dilemma Podcast: Regenize</title>
    <itunes:summary><![CDATA[The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Chad Robertson, CEO and co-founder of Regenize, a recycling company solving waste management in Cape Town, South Africa.  ]]></itunes:summary>
    <description><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Chad Robertson, CEO and co-founder of Regenize, a recycling company solving waste management in Cape Town, South Africa. </p>]]></description>
    <content:encoded><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Chad Robertson, CEO and co-founder of Regenize, a recycling company solving waste management in Cape Town, South Africa. </p>]]></content:encoded>
    <enclosure url="https://www.buzzsprout.com/2227645/episodes/13946711-4-the-dilemma-podcast-regenize.mp3" length="61199595" type="audio/mpeg" />
    <itunes:image href="https://storage.buzzsprout.com/alydepa17zbtbo8k5dubbh8h2hv7?.jpg" />
    <itunes:author>Claire Barnardo</itunes:author>
    <guid isPermaLink="false">Buzzsprout-13946711</guid>
    <pubDate>Fri, 10 Nov 2023 15:00:00 +0200</pubDate>
    <podcast:soundbite startTime="2102.0" duration="44.5" />
    <podcast:chapters url="https://www.buzzsprout.com/2227645/13946711/chapters.json" type="application/json" />
    <psc:chapters>
  <psc:chapter start="0:00" title="4. The Dilemma Podcast: Regenize" />
  <psc:chapter start="2:08" title="Regenize begins" />
  <psc:chapter start="2:25" title="Pivoting the accessible inclusive recycling model" />
  <psc:chapter start="4:45" title="Why don&#39;t people recycle?" />
  <psc:chapter start="5:09" title="Value proposition for every community stakeholder" />
  <psc:chapter start="5:46" title="Piloting the model" />
  <psc:chapter start="6:20" title="First pilot stats" />
  <psc:chapter start="8:45" title="Getting funding for the next level" />
  <psc:chapter start="9:00" title="Using paid model to pay for free model" />
  <psc:chapter start="10:39" title="Social innovation awards" />
  <psc:chapter start="15:11" title="Exploring private sector after rejection by City of CT" />
  <psc:chapter start="15:57" title="Opening the second DRH (Decentralised Recycling Hub)" />
  <psc:chapter start="17:04" title="Integration process of the informal waste collectors" />
  <psc:chapter start="20:34" title="Opening the third DRH" />
  <psc:chapter start="23:46" title="Focusing more grant funding" />
  <psc:chapter start="24:46" title="GSMA urban innovation fund challenge" />
  <psc:chapter start="26:19" title="Setting up the fourth DRH (Turbo Village)" />
  <psc:chapter start="29:53" title="Impact of tenders/free service offered by the City on the business" />
  <psc:chapter start="32:23" title="Dilemma: leadership development through growth phase of the business" />
  <psc:chapter start="44:32" title="Complementing each other as co-founders" />
  <psc:chapter start="48:19" title="Approaches used to develop as a leader" />
  <psc:chapter start="58:34" title="Onboarding process for the new staff" />
  <psc:chapter start="1:01:52" title="Key questions to scale " />
  <psc:chapter start="1:13:14" title="Decisions pertaining to processes and strategy" />
  <psc:chapter start="1:19:12" title="Succession planning" />
  <psc:chapter start="1:19:44" title="Closing thoughts" />
</psc:chapters>
    <itunes:duration>5094</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:episodeType>full</itunes:episodeType>
    <itunes:explicit>false</itunes:explicit>
  </item>
  <item>
    <itunes:title>3. The Dilemma Podcast: Hello Tractor </itunes:title>
    <title>3. The Dilemma Podcast: Hello Tractor </title>
    <itunes:summary><![CDATA[The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Folu Okunade, CSO and COO of Hello Tractor, an agritech company solving tractor mechanisation for smallholder farmers in Nigeria and Kenya.  ]]></itunes:summary>
    <description><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Folu Okunade, CSO and COO of Hello Tractor, an agritech company solving tractor mechanisation for smallholder farmers in Nigeria and Kenya. </p>]]></description>
    <content:encoded><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Folu Okunade, CSO and COO of Hello Tractor, an agritech company solving tractor mechanisation for smallholder farmers in Nigeria and Kenya. </p>]]></content:encoded>
    <enclosure url="https://www.buzzsprout.com/2227645/episodes/13638864-3-the-dilemma-podcast-hello-tractor.mp3" length="58062426" type="audio/mpeg" />
    <itunes:image href="https://storage.buzzsprout.com/8ykbu215fntsvj7l3bxs39jevvc7?.jpg" />
    <itunes:author>Claire Barnardo</itunes:author>
    <guid isPermaLink="false">Buzzsprout-13638864</guid>
    <pubDate>Fri, 22 Sep 2023 12:00:00 +0200</pubDate>
    <podcast:soundbite startTime="1054.333" duration="59.0" />
    <podcast:chapters url="https://www.buzzsprout.com/2227645/13638864/chapters.json" type="application/json" />
    <psc:chapters>
  <psc:chapter start="0:00" title="3. The Dilemma Podcast: Hello Tractor " />
  <psc:chapter start="2:00" title="Folu&#39;s background" />
  <psc:chapter start="9:05" title="What is Hello Tractor" />
  <psc:chapter start="11:28" title="Launching new funding product" />
  <psc:chapter start="13:36" title="Mechanisation and yield gap in agriculture" />
  <psc:chapter start="17:11" title="Prioritising customer relationship, trust over tech" />
  <psc:chapter start="20:24" title="Current dilemma: talent " />
  <psc:chapter start="22:02" title="Structure of the company" />
  <psc:chapter start="23:16" title="Size of company and branches" />
  <psc:chapter start="23:32" title="Talent and focus" />
  <psc:chapter start="26:04" title="Local talent graduate level" />
  <psc:chapter start="28:25" title="Growing local talent" />
  <psc:chapter start="31:39" title="Learning and development metrics" />
  <psc:chapter start="34:48" title="Balancing soft skills, tech skills and experience" />
  <psc:chapter start="37:08" title="To invest in training/not? Talent retention" />
  <psc:chapter start="41:11" title="Organisational culture with growth" />
  <psc:chapter start="44:05" title="Employee engagement and centred on customers" />
  <psc:chapter start="45:41" title="Instilling sense of ownership in the team" />
  <psc:chapter start="48:19" title="Hybrid work and team building" />
  <psc:chapter start="49:33" title="Value of team building" />
  <psc:chapter start="52:33" title="Impact of onboarding and formal induction" />
  <psc:chapter start="55:32" title="Nuances between Nigerian and Kenyan offices" />
  <psc:chapter start="57:34" title="Practical constraints separate offices" />
  <psc:chapter start="1:01:53" title="Challenges of hybrid work" />
  <psc:chapter start="1:06:20" title="Widening recruitment net for senior personnel and tech talent" />
  <psc:chapter start="1:07:12" title="Africans in the diaspora" />
  <psc:chapter start="1:10:12" title="How best to serve customers" />
  <psc:chapter start="1:12:18" title="Richness of being in the markets" />
  <psc:chapter start="1:16:27" title="Expansion plans" />
  <psc:chapter start="1:17:20" title="Operational in 14 countries, HT tech in 3 countries" />
  <psc:chapter start="1:17:54" title="Find HT on social" />
</psc:chapters>
    <itunes:duration>4833</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:episodeType>full</itunes:episodeType>
    <itunes:explicit>false</itunes:explicit>
  </item>
  <item>
    <itunes:title>2. The Dilemma Podcast: Merchants SA</itunes:title>
    <title>2. The Dilemma Podcast: Merchants SA</title>
    <itunes:summary><![CDATA[The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Dr Sydwell Shikweni, Transformation Director of Merchants SA, about the promise of the business process outsourcing industry in South Africa.  ]]></itunes:summary>
    <description><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Dr Sydwell Shikweni, Transformation Director of Merchants SA, about the promise of the business process outsourcing industry in South Africa. </p>]]></description>
    <content:encoded><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this podcast we chat to Dr Sydwell Shikweni, Transformation Director of Merchants SA, about the promise of the business process outsourcing industry in South Africa. </p>]]></content:encoded>
    <enclosure url="https://www.buzzsprout.com/2227645/episodes/13362597-2-the-dilemma-podcast-merchants-sa.mp3" length="46625609" type="audio/mpeg" />
    <itunes:image href="https://storage.buzzsprout.com/3zbv00hncop65b76xvusxtmhvfnj?.jpg" />
    <itunes:author>Claire Barnardo</itunes:author>
    <guid isPermaLink="false">Buzzsprout-13362597</guid>
    <pubDate>Mon, 07 Aug 2023 16:00:00 +0200</pubDate>
    <podcast:chapters url="https://www.buzzsprout.com/2227645/13362597/chapters.json" type="application/json" />
    <psc:chapters>
  <psc:chapter start="0:00" title="2. The Dilemma Podcast: Merchants SA" />
  <psc:chapter start="1:05" title="Introduction to Merchants" />
  <psc:chapter start="3:03" title="What is BPO?" />
  <psc:chapter start="4:50" title="SA a choice destination" />
  <psc:chapter start="7:09" title="GBS Master Plan" />
  <psc:chapter start="9:03" title="Collaborations in BPO sector" />
  <psc:chapter start="10:58" title="Sisekhaya " />
  <psc:chapter start="18:24" title="Set up considerations for Soweto" />
  <psc:chapter start="23:20" title="Benefits working closer to home" />
  <psc:chapter start="23:38" title="Ripple effect on the township economy" />
  <psc:chapter start="24:29" title="Dilemma/challenges of operating in a township" />
  <psc:chapter start="31:07" title="Replication of hubs" />
  <psc:chapter start="33:14" title="Innovation as a key driver to change" />
  <psc:chapter start="40:01" title="Merchants&#39; Academy" />
  <psc:chapter start="41:43" title="Skills dev &amp; transformation" />
  <psc:chapter start="42:07" title="Sydwell&#39;s PhD &amp; role of education" />
  <psc:chapter start="48:09" title="Multi sector experience" />
  <psc:chapter start="49:56" title="South Africans&#39; core strengths" />
  <psc:chapter start="52:16" title="Upcoming plans" />
  <psc:chapter start="54:04" title="Sustainability" />
  <psc:chapter start="54:42" title="Township hubs" />
  <psc:chapter start="55:26" title="Sporting passion &amp; races" />
  <psc:chapter start="1:00:22" title="Goal setting &amp; Comrades" />
  <psc:chapter start="1:01:48" title="Parallels between sport &amp; business" />
  <psc:chapter start="1:02:14" title="Advice to African business leaders" />
</psc:chapters>
    <itunes:duration>3870</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:episodeType>full</itunes:episodeType>
    <itunes:explicit>false</itunes:explicit>
  </item>
  <item>
    <itunes:title>1. The Dilemma Podcast: Qhala</itunes:title>
    <title>1. The Dilemma Podcast: Qhala</title>
    <itunes:summary><![CDATA[The UCT GSB Case Writing Centre DBIA case series. In this debut DBIA podcast of The Dilemma interview, we chat to Dr Shikoh Gitau, founder and CEO of Kenyan Qhala, about digital transformation and what it takes.  ]]></itunes:summary>
    <description><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this debut DBIA podcast of The Dilemma interview, we chat to Dr Shikoh Gitau, founder and CEO of Kenyan Qhala, about digital transformation and what it takes. </p>]]></description>
    <content:encoded><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this debut DBIA podcast of The Dilemma interview, we chat to Dr Shikoh Gitau, founder and CEO of Kenyan Qhala, about digital transformation and what it takes. </p>]]></content:encoded>
    <enclosure url="https://www.buzzsprout.com/2227645/episodes/13338988-1-the-dilemma-podcast-qhala.mp3" length="46573684" type="audio/mpeg" />
    <itunes:image href="https://storage.buzzsprout.com/zax7cyuyn6k5jlspwuikx0g1fheo?.jpg" />
    <itunes:author>Claire Barnardo</itunes:author>
    <guid isPermaLink="false">Buzzsprout-13338988</guid>
    <pubDate>Wed, 02 Aug 2023 20:00:00 +0200</pubDate>
    <podcast:chapters url="https://www.buzzsprout.com/2227645/13338988/chapters.json" type="application/json" />
    <psc:chapters>
  <psc:chapter start="0:00" title="1. The Dilemma Podcast: Qhala" />
  <psc:chapter start="1:15" title="Introduction to Qhala" />
  <psc:chapter start="5:32" title="Size of digital market" />
  <psc:chapter start="7:33" title="Qhala team structure" />
  <psc:chapter start="10:02" title="Digital transformation" />
  <psc:chapter start="11:27" title="Understanding the user journey" />
  <psc:chapter start="13:23" title="Big data strategy" />
  <psc:chapter start="16:45" title="Making sense of data" />
  <psc:chapter start="17:07" title="Innovation management" />
  <psc:chapter start="18:28" title="Magnitude of digital transformation" />
  <psc:chapter start="26:20" title="New digital revenue" />
  <psc:chapter start="27:00" title="Barriers to digital transformation" />
  <psc:chapter start="32:05" title="Customer buy-in process" />
  <psc:chapter start="33:51" title="Customer-centric solutions" />
  <psc:chapter start="34:12" title="Problem-solving mindset" />
  <psc:chapter start="42:18" title="Entrepreneurship journey" />
  <psc:chapter start="45:04" title="Shikoh&#39;s beginning" />
  <psc:chapter start="50:32" title="Technology-inspired change" />
  <psc:chapter start="51:53" title="The dilemma of QLab" />
  <psc:chapter start="59:21" title="Advice to African entrepreneurs" />
</psc:chapters>
    <itunes:duration>3869</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:episodeType>full</itunes:episodeType>
    <itunes:explicit>false</itunes:explicit>
  </item>
  <item>
    <itunes:title>2. The Dilemma Podcast: Merchants SA Bonus</itunes:title>
    <title>2. The Dilemma Podcast: Merchants SA Bonus</title>
    <itunes:summary><![CDATA[The UCT GSB Case Writing Centre DBIA case series. In this bonus podcast to The Dilemma interview, we chat to Zain Patel, Managing Director of Merchants SA, about the business process outsourcing industry in South Africa from his viewpoint.  ]]></itunes:summary>
    <description><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this bonus podcast to The Dilemma interview, we chat to Zain Patel, Managing Director of Merchants SA, about the business process outsourcing industry in South Africa from his viewpoint. </p>]]></description>
    <content:encoded><![CDATA[<p>The UCT GSB Case Writing Centre DBIA case series. In this bonus podcast to The Dilemma interview, we chat to Zain Patel, Managing Director of Merchants SA, about the business process outsourcing industry in South Africa from his viewpoint. </p>]]></content:encoded>
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    <itunes:image href="https://storage.buzzsprout.com/fm44o9p5vf9jmt2oyyo59jc3gatf?.jpg" />
    <itunes:author>Claire Barnardo</itunes:author>
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    <pubDate>Wed, 02 Aug 2023 20:00:00 +0200</pubDate>
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  <psc:chapter start="0:00" title="2. The Dilemma Podcast: Merchants SA Bonus" />
  <psc:chapter start="1:10" title="Key sectors serviced by Merchants" />
  <psc:chapter start="4:08" title="SA as a unique destination" />
  <psc:chapter start="7:30" title="Key industry challenges" />
  <psc:chapter start="11:17" title="BPESA levers" />
  <psc:chapter start="14:42" title="Job creation for SA in sector" />
  <psc:chapter start="18:19" title="Leadership ethos" />
  <psc:chapter start="21:23" title="Customer experience from a service provider perspective" />
  <psc:chapter start="24:02" title="Balancing local and global customer service expectations " />
  <psc:chapter start="26:09" title="Growth trends estimates" />
  <psc:chapter start="26:25" title="500,000 new jobs" />
  <psc:chapter start="27:47" title="Zain&#39;s career profile" />
  <psc:chapter start="31:46" title="Advice to junior management" />
  <psc:chapter start="36:07" title="Better view of BPO industry" />
  <psc:chapter start="37:04" title="Organisation of the industry" />
  <psc:chapter start="40:20" title="Merchants&#39; township strategy" />
  <psc:chapter start="42:52" title="Merchants Academy - skills" />
  <psc:chapter start="45:19" title="Do-leadership" />
</psc:chapters>
    <itunes:duration>2804</itunes:duration>
    <itunes:keywords></itunes:keywords>
    <itunes:episodeType>full</itunes:episodeType>
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