Facility Voices

The Future of HR and Facilities: Strategies for Workforce Redesign

Tue, 01 Sep 2026 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Andre Allen, Chief Business Officer at HRCI, to explore how HR, facilities, and technology are converging as organizations rethink the future of work. Andre shares his unconventional path from software and assessment science into HR strategy, along with his perspective on how the profession has evolved from an administrative function into a true business partner.

Their conversation examines the growing importance of durable skills, the challenges of connecting employers with skilled talent, and why outdated job descriptions can make hiring even harder. Andre also explores AI’s changing role in the workforce, from its potential impact on entry-level opportunities to its ability to improve productivity, preserve institutional knowledge, and support facilities teams. He emphasizes thoughtful workforce redesign, stronger collaboration, and capturing the expertise of experienced employees before it walks out the door.

Tune in to hear Andre Allen’s story and insights from the front lines of facilities management.

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Andre Allen brings more than three decades of experience in the assessment and measurement industry, beginning his career in 1989 at Reid Psychological Systems and later developing technologies that support secure assessment administration and scoring for organizations including Pearson, Vangent, and General Dynamics Information Technology. Before his current role, he served as owner and CEO of FifthTheory, LLC. Today, Andre is Chief Business Officer at the Human Resources Certification Institute (HRCI) and board secretary for the Association of Test Publishers (ATP). He holds a Bachelor of Science in Information Technology with a focus on project management and an MBA in Information Technology Management from Capella University.

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

Aligning Facilities and Leadership for Smarter Decisions

Tue, 25 Aug 2026 01:00:00 -0700

In this episode of Facility Voices, Dave Muns, an independent contractor and consultant currently serving as Interim Assistant Administrator at Mills-Peninsula Medical Center, shares a career journey that began as an enlisted medic in the U.S. Air Force and evolved into healthcare leadership and administration. His experience across military and civilian healthcare has given him a unique perspective on how facilities teams and executive leaders can work together more effectively.

Dave explores the importance of translating facilities challenges into language leadership understands, building strong relationships with CFOs and other decision-makers, and bringing solutions—not just problems—to the table. He also discusses planning for equipment failures, communicating during emergencies, using data to demonstrate facilities’ impact, and building credibility by setting realistic expectations and delivering results. Drawing on lessons from Hurricane Katrina and multiple interim leadership roles, Dave shows why communication, preparation, and trust are essential to smarter facility decisions.

Tune in to hear Dave Muns’ story and insights from the front lines of facilities management.

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David Muns is an executive leader with over 25 years of experience. He has held positions as a Chief Operating Officer, Vice President Inpatient Physician Services, Undergraduate Instructor, and U. S Air Force Medic among many others. Dave has been an executive leader as both a permanent and interim in organizations with FTEs from 3000 to 300. His experiences in public/nonprofit as well as proprietary institutions have shaped a belief in highly efficient operations while maintaining a patient/team centered focus. These wide-ranging experiences provide practical approaches to a variety of challenges which he is excited to share. Dave’s greatest passion is to provide real world guidance to those responsible for the day-to-day operations of healthcare organizations. Many things have changed over the last few years however, there are still fundamental truths which endure to effectively lead.

From Infrastructure to Innovation: Empowering Facilities Teams in K-12

Wed, 19 Aug 2026 01:00:00 -0700

Matt Erwin, Director of Facilities at North Syracuse Central School District, brings a career shaped by plumbing, construction, project management, entrepreneurship, military service, and years of hands-on facilities experience. His path eventually led him to K-12 facilities leadership, where he now oversees the challenges of maintaining and modernizing aging school infrastructure.

In this episode of Facility Voices, Matt shares how long-range planning, data, and strong administrative support have helped his district tackle major capital improvements while balancing limited budgets and staffing. He discusses moving beyond temporary fixes, strengthening preventive maintenance, integrating technology and security systems, and thinking carefully about lifecycle management as facilities become more complex. At the heart of Matt’s approach is empowering his team to solve problems, bring forward ideas, and take ownership of the work. He also explains why measuring progress over time—and listening to stakeholder feedback—is essential to building stronger facilities operations.

Tune in to hear Matt Erwin’s story and insights from the front lines of facilities management.

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Matt Erwin is the Director of Facilities at North Syracuse Central School District, bringing decades of experience in the building trades, construction, project management, and facilities operations. His career has taken him from hands-on plumbing and mechanical work to business ownership and leadership in K-12 facilities. Today, Matt oversees complex school infrastructure and capital improvement initiatives, with a focus on long-term planning, operational efficiency, and building strong teams. His practical leadership style emphasizes empowering people, solving problems collaboratively, and creating safe, reliable learning environments for students and staff.

From Compliance to AI: Transforming Healthcare Facilities

Tue, 04 Aug 2026 01:00:00 -0700

In this episode of Facility Voices, Frank Rudilosso, Senior Director of Maintenance Operations Programs at NewYork-Presbyterian Hospital, shares the career journey that took him from working in his family's medical gas business to leading maintenance operations and compliance programs across one of the nation's premier healthcare systems. Along the way, he reflects on the mentors who recognized his potential and the opportunities that shaped his leadership philosophy.

The conversation explores how Frank bridges the gap between facilities operations and regulatory compliance, creating standardized processes across multiple campuses while keeping teams survey-ready every day. He also discusses NewYork-Presbyterian's embrace of digital transformation, from digitizing compliance documentation to leveraging AI for work order automation, water management, and data-driven maintenance strategies. Frank offers thoughtful insights into reliability-centered maintenance, preserving institutional knowledge, and preparing facilities teams for the future with emerging technologies such as AI and digital twins.

Tune in to hear Frank Rudilosso’s story and insights from the front lines of facilities management.

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Frank Rudilosso is the Senior Director of Maintenance Operations Programs at NewYork-Presbyterian Hospital, where he leads initiatives in maintenance strategy, regulatory compliance, reliability-centered maintenance, and healthcare facilities technology. A licensed Fire Protection Engineer, FASHE, and Certified Healthcare Safety Professional, Frank is an active leader in the healthcare facilities industry, serving on several NFPA and ASHE committees and as Vice President of the Hospital Engineering Society of Greater New York.

From Painter to Manager: Career Growth in Facilities Management

Tue, 28 Jul 2026 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Ben Perdue, Engineering Manager at Norton Healthcare, to discuss a career journey built on hard work, adaptability, and continuous learning. Ben shares how he went from leaving high school to support his family to building a successful career in healthcare facilities management, progressing through roles as a painter, carpenter, maintenance mechanic, project coordinator, and ultimately into leadership.

The conversation explores what it takes to manage more than 4.7 million square feet of healthcare facilities while balancing aging infrastructure, limited resources, and the unpredictable challenges that come with operating hospitals 24/7. Ben also discusses the servant leadership culture at Norton Healthcare, the importance of building strong relationships with executive leadership, and how initiatives like the Healthy Rooms Program help improve both patient and employee experiences. Along the way, he offers practical advice on developing trade skills, investing in people, and creating opportunities for the next generation of facilities professionals.

Tune in to hear Ben Perdue’s story and insights from the front lines of facilities management.

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Ben Perdue is a Facility Manager for Norton Healthcare in Louisville, Kentucky, with more than 20 years of experience in the hospital and healthcare facilities industry. He has progressed through a wide range of roles including Painter, Carpenter, Maintenance Mechanic, and Project Coordinator. Gaining hands-on expertise that informs his leadership today. In his current role, Ben helps oversee facility operations for three hospitals, multiple medical office buildings, and five parking structures, totaling approximately 4.7 million square feet. He leads his team with a practical, solutions-focused approach and takes pride in maintaining complex healthcare environments that operate around the clock. Ben thrives on the variety and challenges of his work, enjoying the fact that no two weeks are ever the same. His deep institutional knowledge, adaptability, and passion for continuous problem-solving make him a trusted leader within his organization.

Transforming Healthcare Facilities: In-House vs Outsourced Maintenance

Tue, 21 Jul 2026 01:00:00 -0700

In this episode of Facility Voices, Dan Keller, Assistant Vice President for Facilities & Engineering at Main Line Health Services, shares how his journey from construction to executive healthcare facilities leadership shaped his approach to building resilient organizations. Drawing on decades of experience managing complex hospital systems across St. Louis and the greater Philadelphia region, Dan explores the evolving debate between in-house and outsourced maintenance, explaining why investing in internal technical talent can strengthen reliability, accountability, and long-term operational performance. The conversation examines the challenges of balancing financial pressures with mission-critical healthcare operations while highlighting the importance of leadership, psychological safety, and empowering frontline teams. Dan also discusses the inspiration behind The INsource Crowd and his vision for restoring pride in healthcare support services by rebuilding institutional knowledge and creating cultures where people and performance thrive together.

Tune in to hear Dan Keller’s story and insights from the front lines of facilities management.

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Dan Keller is the Assistant Vice President of Facilities & Engineering at Main Line Health Services in Philadelphia, with more than 20 years of experience in healthcare facilities management. Beginning his career in construction, he has led major initiatives in infrastructure modernization, emergency preparedness, workforce development, and operational transformation across complex hospital systems. Known for his focus on operational accountability, leadership, and strengthening in-house technical teams, Dan is passionate about building resilient healthcare organizations that support both exceptional patient care and the people who keep hospitals running every day.

From Athletics to Healthcare: A Journey in Facilities Management

Tue, 14 Jul 2026 01:00:00 -0700

Mike Bastion, Director of Facilities Planning Operations for the Central Region at OSF St. Francis Medical Center, shares the career journey that took him from collegiate athletics and higher education into the complex world of healthcare facilities management. He reflects on embracing new challenges, leading through periods of growth, and why developing broad leadership skills has been the foundation of every career transition. Along the way, Mike recounts an unforgettable encounter with legendary broadcaster John Madden during a Super Bowl practice, a story that perfectly captures the unpredictable moments facilities professionals experience behind the scenes. The conversation also explores servant leadership, building trust with teams, communicating technical priorities to executive leadership, managing large healthcare campuses, navigating accreditation requirements, and balancing infrastructure investments with patient care. Through practical insights and memorable stories, Mike highlights the importance of relationships, continuous learning, and staying focused on the people behind every facility operation. Tune in to hear Mike Bastion’s story and insights from the front lines of facilities management.

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Mike Bastian is a Regional Director of Facilities Planning and Operations for OSF HealthCare, overseeing facilities operations across a large, complex healthcare region that includes St Francis Medical Center, a tertiary hospital, multiple 24/7 facilities, and dozens of outpatient sites. Known for a servant-centered, relationship-driven leadership style, Mike focuses on building high-performing teams, strengthening safety and regulatory excellence, and aligning facilities operations with mission and patient experience. With a background rooted in operational discipline and people development, Mike is passionate about leadership growth, culture, and how strong facilities teams quietly enable exceptional care every day.

Building Back Stronger: Lessons from Joplin's Tornado Recovery

Tue, 07 Jul 2026 01:00:00 -0700

In this episode of Facility Voices, David Pettit, Director of Facilities for Joplin Schools, shares the career journey that took him from district carpenter to facilities leader over more than three decades of service. He reflects on the challenges and rewards of supporting a growing school district before recounting the events of the devastating 2011 EF5 tornado that forever changed Joplin. David explains how the district, with the help of an extraordinary community effort, reopened schools in just a few months, providing students with stability and hope during one of the most difficult times in the city's history.

The conversation also explores the lasting impact of the disaster and how it reshaped the district's approach to facilities planning, emergency preparedness, and community resilience. David discusses investments in tornado safe rooms, long-range capital improvements, and projects designed to create safer, more equitable learning environments for future generations. His story is a powerful reminder that strong facilities are built on strong leadership, thoughtful planning, and a community willing to come together when it matters most. Tune in to hear David Pettit’s story and insights from the front lines of facilities management.

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Dave Pettit serves as the Director of Facilities for Joplin Schools in Joplin, Missouri. In 1993, Pettit was hired and began his career with Joplin Schools as a journeyman carpenter. Since that time, he has held five additional titles including Lead Carpenter, Supervisor of Craftsmen, Asst. Director of Buildings, Grounds and Transportation, Director of Transportation, and his current title of Director of Facilities. Pettit’s varied background of 32 years in the District has equipped him well and presented some great opportunities as he oversees the upkeep of 1.8 million square feet, 300 acres, 7800 students, and 1200 staff. He is responsible for the custodial staff, maintenance department, and all construction projects. Pettit’s philosophy is to teach teamwork and a high level of responsibility as they clean, maintain, and improve the facilities and grounds for our students, staff, and patrons.

From Coast Guard to Campus: A Facilities Management Journey

Tue, 30 Jun 2026 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Skip Vaughn, Assistant Vice President of Facilities Management at American University, to explore a career that spans construction, military service, federal facilities, and higher education. From starting on construction sites alongside his father to serving as a Coast Guard civil engineer and leading facilities operations for organizations including the U.S. General Services Administration, the Architect of the Capitol, and the National Institute of Standards and Technology, Skip shares how each chapter shaped his approach to leadership and problem-solving.

The conversation examines how military experience translates naturally into facilities management, the importance of standardized processes and succession planning, and the growing role of technology in driving operational efficiency. Skip also discusses the financial challenges facing higher education, American University’s sustainability initiatives, and the long-term vision behind designing high-performance, net-zero-ready facilities that support both students and institutional resilience.

Tune in to hear Skip Vaughn’s story and insights from the front lines of facilities management.

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Skip Vaughn has more than 30 years of experience in the built environment, including leadership roles in design, construction, facilities management, the U.S. Coast Guard, the private sector, and three federal agencies. He currently serves as Assistant Vice President for Facilities Management at American University. Previously, as Chief Facilities Management Officer at the National Institute of Standards and Technology (NIST), he contributed to national research infrastructure initiatives and is widely recognized as a subject matter expert in facilities management, design, and construction.

How AI and Data Are Transforming FM

Tue, 16 Jun 2026 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Dave Lubach, Chief Editor for Facilities at Trade Press Media Group, to explore the trends shaping the future of facilities management. Drawing from conversations with facility leaders across industries, Dave shares insights into the workforce challenges facing the profession, the growing demand for skilled trades, and the importance of developing the next generation of FM leaders. The discussion then turns to one of the industry’s most talked-about topics: how AI and data are transforming operations. From predictive maintenance and indoor air quality monitoring to security systems and data-driven decision-making, Dave explains how emerging technologies are helping facility teams work smarter, improve efficiency, and make stronger business cases for investments. He also reflects on the rapid growth of data centers and the evolving technical skills required in modern facilities management.

Tune in to hear Dave Lubach’s story and insights from the front lines of facilities management.

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Dave Lubach is the Chief Editor for the facilities market at Trade Press Media Group. He has more than 10 years of experience writing about facility management and maintenance issues. With a background in editorial strategy and industry coverage, he focuses on translating complex topics—like energy management, smart buildings, and venue operations—into clear, engaging narratives for professional audiences. He has experience developing interviews, feature stories, and thought leadership content, often highlighting the voices of facility executives and industry leaders. His work frequently explores trends shaping sports venues and large-scale facilities, from game-day execution to long-term operational strategy.

Digitizing the Future of Facilities at Baylor School

Tue, 09 Jun 2026 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Samantha Green, Director of Operations and Systems at Baylor School, to discuss her unconventional journey from classroom teacher to facilities and operations leader. A Baylor alumna with a deep connection to the institution, Samantha shares how her passion for education evolved into a mission to improve the systems and infrastructure that support an entire campus community.

The conversation explores the challenges of managing a 700-acre campus, preserving critical institutional knowledge, and leading operational transformation in an environment where change is constant. Samantha discusses the importance of digitization, data-driven decision-making, and reducing onboarding time for facilities teams, while sharing real-world examples of how access to information can prevent costly disruptions. From supporting major campus events to preparing for the arrival of Spain’s national soccer team, she offers insight into the logistics, planning, and collaboration required to keep a complex organization running smoothly.

Tune in to hear Samantha Green’s story and insights from the front lines of facilities management.

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From Submarines to Museums: A Facilities Leader's Journey

Wed, 03 Jun 2026 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Brian Miller, Director of Facilities at the Mariners’ Museum, to discuss his unique journey from a 24-year career in the U.S. Navy to leading facilities operations for one of the nation’s premier maritime museums. Drawing on his experience in the submarine force and overseeing complex shipyard work on nuclear vessels, Brian shares how military leadership, accountability, and systems thinking continue to shape his approach to facilities management today.

The conversation explores the challenges of transitioning from military service to the civilian workforce, the critical role facilities teams play in preserving historical collections, and the realities of managing aging infrastructure in a nonprofit environment. Brian also discusses a transformational $1.5 million grant that is helping modernize key building systems, improve energy efficiency, and strengthen the museum’s long-term preservation efforts. Looking ahead, he shares his vision for sustainable growth, strategic planning, and expanding the museum’s ability to serve its community and protect maritime history.

Tune in to hear Brian Miller’s story and insights from the front lines of facilities management.

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Brian Miller is the Director of Facilities at The Mariners’ Museum and Park in Newport News, Virginia, where he leads operations, maintenance, and infrastructure modernization efforts that support the preservation of significant historical collections. A retired U.S. Navy officer with 24 years of service, Brian brings extensive experience in leadership, complex systems management, and operational excellence. Today, he focuses on capital improvements, reliability-centered maintenance, and sustainable facility operations while applying high-reliability practices from his military career to the facilities management profession.

Building a Proactive Team Culture in Facilities

Tue, 26 May 2026 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Trey Adams, Director of Physical Plant at the Southern College of Optometry, to talk about the lessons learned from a career built in the electrical trade and shaped through years in facilities management. Trey shares how his background running service trucks and troubleshooting in the field prepared him for the people-first side of facilities leadership, where listening, communication, and trust matter just as much as technical skill.

The conversation explores the culture Trey has worked to build at Southern College of Optometry, centered around teamwork, adaptability, and a “whatever it takes” mindset. He also discusses the challenge of replacing long-tenured team members, preserving institutional knowledge, and using technology to support both experienced staff and new hires. From mentoring employees to solving unexpected maintenance emergencies, Trey offers a grounded perspective on leadership, accountability, and creating opportunities for teams to succeed.

Tune in to hear Trey Adams’s story and insights from the front lines of facilities management.

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Trey Adams is the Director of Physical Plant at the Southern College of Optometry. After starting his career in the electrical trade in 1999, he spent 10 years gaining experience in residential, commercial, and light industrial systems before joining SCO in 2009 as Maintenance Supervisor. Adams later advanced to Director, where he leads a team known for its “whatever it takes” approach to facilities operations, teamwork, and customer service.

Building Culture in Healthcare Facilities

Tue, 12 May 2026 01:00:00 -0700

Andrew Williams, Director of Facilities Management at University of South Alabama Health, joins Facility Voices to share his journey from biomedical technician to healthcare facilities leader. In this episode, Andrew reflects on how hands-on technical experience and years of operational growth prepared him to step into a leadership role overseeing a large and complex healthcare environment. He discusses the realities of managing aging hospital infrastructure, balancing long-term capital projects with day-to-day operational demands, and navigating the growing challenges of recruiting and retaining skilled facilities professionals.

The conversation also explores the importance of preserving institutional knowledge, investing in workforce development through certification programs, and building a culture where team members feel valued, supported, and empowered to grow. Andrew offers thoughtful insight into leadership, compliance, preventive maintenance strategies, and the critical role facilities teams play in supporting patient care every day.

Tune in to hear Andrew Williams’s story and insights from the front lines of facilities management.

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Andrew Williams is the Director of Facilities Management at University Hospital with USA Health System, where he oversees operations, maintenance systems, and compliance across healthcare facilities. A CHFM and CHC-certified leader, he is dedicated to improving safety, reliability, and efficiency in healthcare infrastructure. Williams serves on the board of the Alabama Society for Healthcare Engineering and was recognized as the ASHE Region 4 Emerging Regional Leader. Outside of work, he enjoys spending time with his wife and daughter and is currently training for a half marathon.

Advocacy and Education: From Single Mother to Facilities Director

Tue, 05 May 2026 01:00:00 -0700

In this episode of Facility Voices, Yanet Vega, Director of Facilities and Environmental Services at El Rio Health, shares a deeply personal and determined journey into facilities management. From growing up in Los Angeles to moving to Arizona as a single mother, Yanet carved her path through architecture school with relentless focus, balancing long commutes, late nights, and hands-on learning experiences that shaped her practical understanding of the built environment.

She reflects on how early challenges—advocating for herself in school, working at Home Depot to learn construction fundamentals, and navigating her first professional roles—laid the foundation for her leadership style today. Now overseeing a wide range of operations, Yanet brings a unique perspective that bridges design, construction, and facility operations, emphasizing collaboration, long-term thinking, and continuous improvement. Her story also highlights the importance of representation and resilience in a traditionally male-dominated field.

Tune in to hear Yanet Vega’s story and insights from the front lines of facilities management.

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Yanet Vega is the Director of Facilities and Environmental Services at El Rio Health, one of the nation’s largest Federally Qualified Health Centers in Tucson, Arizona. She leads operations, environmental services, transportation, and capital projects across a multi-site healthcare network, creating safe, patient-centered environments. With a background in architecture, Yanet brings expertise in design, space planning, and interior design, helping streamline projects and align facilities with clinical needs. She is recognized for her collaborative, people-first leadership and for championing women in facilities management, while supporting local vendors and strengthening community partnerships.

Predictive Maintenance: From Time-Based to Performance-Based

Tue, 28 Apr 2026 00:00:00 -0700

In this episode of Facility Voices, David Trask welcomes Kevin Buckles, Manager of Facilities Engineering at Cook Medical, for a conversation grounded in hands-on experience and a passion for continuous improvement. Kevin shares how his journey began in a high school trades program, building a home from the ground up, and evolved through roles across multiple manufacturing industries before landing in the highly regulated world of medical devices.

Along the way, he developed a deep appreciation for teamwork, systems thinking, and the balance between people, process, and performance. Kevin explores the differences between reactive and structured maintenance environments, the challenges of global standardization, and the shift toward data-driven, performance-based maintenance strategies. He also reflects on leadership lessons, the importance of being teachable, and why facilities management continues to offer meaningful, resilient career opportunities.

Tune in to hear Kevin Buckles’s story and insights from the front lines of facilities management.

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From a high school construction project to roles in soap factories, confectionery plants, plastics, pharmaceuticals, and now supporting complex facilities operations in medical devices, Kevin Buckles has built a career on adaptability and expertise. He is part of a talented team consisting of subject matter experts in BMS, CAD, and quality processes, ensuring compliance and qualification of critical systems such as cleanrooms, terminal filtration, and compressed air networks. His passion? Solving problems, improving processes, and developing talent.

Building a Career in Facilities: A Journey of Adaptability and Impact

Tue, 21 Apr 2026 00:00:00 -0700

In this episode of Facility Voices, Kevin Fernandes, Director of Facilities at Seasons Corner Market, shares his journey from apprentice plumber to leading a multi-state facilities operation. Kevin reflects on how hands-on experience in the trades shaped his problem-solving mindset and opened doors to leadership roles across maintenance and property management. Now overseeing a growing portfolio and a diverse team, he discusses the balance between in-house capabilities and outsourced services, and how data-driven decisions have helped drive efficiency and cost savings.

Throughout the conversation, Kevin highlights the importance of technology in modern facilities management, from CMMS systems to inventory tracking, and how these tools empower smarter budgeting and faster response times. He also brings a personal perspective, describing the pride that comes with seeing the tangible impact of his work across communities.

Tune in to hear Kevin Fernandes’s story and insights from the front lines of facilities management.

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Kevin Fernandes is the Corporate Director of Facilities Management for Colbea/East Side Enterprises, overseeing a multi-state portfolio of convenience stores, fueling stations, car washes, and cafés across New England. A Certified Facility Manager (CFM), he brings extensive expertise in HVAC, electrical, plumbing, fueling systems, environmental compliance, and capital projects. Starting as a hands-on technician, he has grown into a strategic leader known for building strong in-house teams, expanding service capabilities, and implementing data-driven processes that reduce costs, improve uptime, and enhance customer experience across more than 100 properties, while leading major rebuilds, new construction, and infrastructure initiatives.

The Aloha Spirit in Facilities Management

Tue, 14 Apr 2026 01:00:00 -0700

Albert Kahalehoi II, Vice President of Facilities and Engineering at Pechanga Resort and Casino, joins the Facility Voices conversation to share a journey shaped by culture, service, and hands-on experience. From his upbringing in Hawaii, where the Aloha spirit instilled values of respect and humility, to his early days in the U.S. Army and technical training in electrical engineering, Albert’s path into facilities management was anything but conventional. His career evolved through hospitality and gaming environments, where high-pressure operations sharpened his focus on reliability and proactive service.

In this episode, Albert reflects on the deeper purpose behind facilities work in tribal gaming, where every decision impacts community legacy. He also explores his leadership philosophy—leading by example, communicating with clarity, and serving with humility—and how it drives engagement, accountability, and team development. Through stories of mentorship, cross-training, and cultural alignment, he highlights what it takes to build a resilient, people-first organization.

Tune in to hear Albert Kahalehoi II’s story and insights from the front lines of facilities management.

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Albert Kahalehoe, Vice President of Facilities & Engineering at Pechanga Resort Casino, was shaped by the values of Aloha, respect, and humility growing up in Hawaii. After serving in the U.S. Army working on Abrams A-1 tanks, he built a foundation of discipline and accountability, later earning a degree in Electro-Mechanical Engineering and starting his career in commercial kitchen equipment. Following 9/11, he moved to Las Vegas, rising from technician to director while managing complex hospitality operations across multiple states. Today, he’s known for developing people, leading with clarity, and building resilient, high-performing teams.

Leveraging Data and Technology in Healthcare Facility Planning

Tue, 07 Apr 2026 00:00:00 -0700

In this episode of Facility Voices, Ben Fitzgerald, Executive Director of Systems Support Services Facilities at AdventHealth, reflects on a career that began in the skilled trades and evolved into leading large-scale healthcare facility initiatives. With nearly three decades of experience spanning electrical work, building automation, and energy management, Ben brings a grounded, practical lens to complex operational challenges.

He shares how AdventHealth has reimagined facility condition assessments by transforming them from static reports into living, data-driven programs. The conversation highlights the role of technology in creating visibility across a vast portfolio, enabling better capital planning, and strengthening collaboration between facilities, finance, and sustainability teams. Ben also discusses the importance of making data accessible and actionable, empowering leaders at every level to make informed decisions that impact patient care environments.

Tune in to hear Ben Fitzgerald’s story and insights from the front lines of facilities management.

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Ben Fitzgerald is the Executive Director of Facilities within corporate Supply Chain Support Services at AdventHealth. With 17 years at the organization and a background in building automation and energy management, he leads a team focused on advancing facilities governance, driving operational efficiency, and scaling best practices. His team’s largest initiative has been a comprehensive facility condition assessment (FCA).

The Human Side of Facilities: Leading with Trust

Tue, 31 Mar 2026 00:00:00 -0700

In this episode of Facility Voices, Geoff Kilbourn, Regional Area Maintenance Manager at CBRE, reflects on a career built through experience, resilience, and a people-first approach to leadership. Starting from hands-on construction work and evolving into leadership roles across athletic facilities, county operations, and large-scale commercial environments, Geoff’s journey highlights the many paths that lead into facilities management.

Throughout the conversation, he shares defining moments that shaped his leadership philosophy—from early lessons in accountability inside a county jail to managing high-pressure operations during critical events and emergencies. Geoff emphasizes the importance of trust, clear expectations, and supporting teams by removing obstacles rather than creating them. At the heart of his approach is a simple but powerful idea: leadership starts with being present, listening, and treating people with respect.

Tune in to hear Geoff Kilbourn’s story and insights from the front lines of facilities management.

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Geoff Kilbourn is a facilities operations leader with 25 years of experience, rising from the field into senior leadership. At CBRE, he oversees two divisions and leads a team of 16 technicians, focusing on developing frontline leaders and building a culture of accountability, collaboration, and ownership. He is passionate about helping people reach their potential, believing leadership is defined by influence, work ethic, and example, with an approach centered on clarity, discipline, trust, and systems that support both operational excellence and personal growth.

Breaking Barriers: The Evolving Role of Facility Management

Tue, 17 Mar 2026 00:00:00 -0700

David Trask marks a major milestone for Facility Voices with the podcast’s 100th episode, featuring a conversation with two respected voices in the facilities management community: Kim Jackson, Executive Director of Business Development at IFMA, and Jeff Williams, Principal Owner of GDW Facility Management Consulting. Kim reflects on more than two decades at IFMA and how her career has been shaped by a passion for helping the profession grow and deliver value to facility leaders around the world. Jeff shares his own journey from architecture school to consulting, leading large-scale operations portfolios, and eventually returning to teaching and advising organizations on how facilities support business success.

Together, they discuss the many paths into facilities management, the importance of skilled trades, and the growing recognition of FM professionals as strategic leaders within their organizations. The conversation also explores how communication, education, and community are helping shape the future of the profession.

Tune in to hear Kim Jackson and Jeff Williams’s story and insights from the front lines of facilities management.

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Kim Jackson is the Executive Director of Business Development for the International Facility Management Association (IFMA), where she leads initiatives that connect facility management professionals and organizations with industry resources and training. She oversees strategy and partnerships while helping drive programs that support the growth and future of the FM profession.

Geoff Williams, CFM, FMP, SFP, IFMA Fellow, is the Principal of GDW Facility Management Consulting and a facility management leader with more than 25 years of experience across healthcare, hospitality, corporate real estate, critical environments, and IT sectors. He advises organizations worldwide on facility strategy, technology adoption, and operational improvement. Geoff is also an IFMA-qualified instructor and frequent conference speaker, and he serves on IFMA’s Americas Advisory Board and the IT Community’s Board of Directors.

Building Bridges: The Role of Communication in Facilities

Tue, 10 Mar 2026 00:00:00 -0700

In this episode of Facility Voices, host David Trask sits down with Greg Christensen, host of the CMMS Radio podcast and a longtime voice in the maintenance and reliability community. Greg shares his journey from working alongside building engineers and facilities teams to entering the computerized maintenance management software (CMMS) space in the early 2000s. After helping grow and eventually sell a CMMS company, he launched CMMS Radio in 2021 to create conversations that spotlight the people and ideas shaping the industry.

The discussion explores the importance of knowledge-sharing across facilities and maintenance teams, especially as experienced professionals retire and organizations face growing skills gaps. Greg and David talk about the role podcasts and online communities play in giving facilities professionals a voice, while also examining how leadership, culture, and continuous learning influence workforce retention. They also look ahead to emerging trends—from AI and connected systems to immersive training technologies—that could reshape how facilities teams learn, collaborate, and solve problems in the years ahead.

Tune in to hear Greg Christensen’s story and insights from the front lines of facilities management.

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Greg Christensen is the host of CMMSradio, a podcast focused on computerized maintenance management software (CMMS) and the people who use it. With more than 30 years of experience in CMMS, facilities, and maintenance management—plus thousands of demos, client interactions, and deployments—Greg brings practical insights and real-world perspective to every conversation. Through expert guests and candid commentary, CMMSradio helps organizations navigate their CMMS journey and solve real operational challenges.

Innovating Through the Trades Shortage

Tue, 03 Mar 2026 00:00:00 -0800

On this episode of Facility Voices, David Trask sits down with Robin Cowie, Chief Executive Officer of Skillmaker, to explore how immersive technology is reshaping the future of skilled trades. Robin’s journey begins in South Africa, where his father, an industrial psychologist, used film to train gold miners who couldn’t read or write—an early lesson in meeting people where they are. That philosophy carried Robin from filmmaking and video games to building hands-on, tech-enabled training solutions for today’s workforce.

Now at Skillmaker, Robin is focused on closing the skilled labor gap by accelerating competency through virtual reality, mixed reality, and smart glasses. He shares how immersive training can elevate entry-level technicians, preserve institutional knowledge, and empower teams to work smarter—not harder. It’s a conversation about innovation, respect for the trades, and the human side of technology in motion.

Tune in to hear Robin Cowie’s story and insights from the front lines of facilities management.

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Robin Cowie is the Founder and Chief Executive Officer of Skillmaker.ai, where he leads the development of immersive training for skilled trades and vocational fields. He previously pioneered VR-based electrician training as CTO at Promising People and served as Senior Narrative Producer at Electronic Arts, contributing to six AAA titles including Madden NFL: Longshot. A co‑founder of Haxan Films and producer of The Blair Witch Project, Robin has raised over $20 million in private equity to advance technology and media ventures.

From Psychology to Property Management: Lessons in Leadership and Maintenance

Wed, 25 Feb 2026 01:00:00 -0800

On this episode of Facility Voices, host David Trask sits down with Geoffrey Boss, Director of Property Management at Carnegie Management and Development, to explore a facilities career shaped by adaptability, curiosity, and a willingness to learn on the job. Geoffrey’s path into facilities management wasn’t linear. With undergraduate and graduate degrees in psychology, he began his career far from property operations before finding himself in a mall maintenance department—an experience that ultimately launched a decades-long journey through retail, third-party management, and now a national portfolio of nearly four million square feet.

Geoffrey shares how Carnegie’s design-build-hold model creates a unique advantage in long-term asset management, particularly across complex government healthcare leases. From navigating thousand-page VA agreements to balancing preventive maintenance with financial performance in retail spaces, he reflects on the importance of relationships, education, and staying curious.

Tune in to hear Geoffrey Boss’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices
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Geoffrey Boss is Director of Property Management at Carnegie Management and Development Corporation, with nearly 30 years of experience across retail, commercial, and government facilities. He oversees more than 4 million square feet nationwide, including retail centers, office buildings, and federal properties. A graduate of Cleveland State University and The University of Akron, Geoffrey has served as President of IFMA’s Northern Ohio Chapter and holds multiple industry credentials, including DDCP, FMP, and SFP.

Design Meets Operations: Navigating Change in Healthcare Facilities

Tue, 17 Feb 2026 01:00:00 -0800

In this episode of Facility Voices, David Trask sits down with Jeff O’Neill, Vice President of Plant Operations at Robert Wood Johnson University Hospital, for a thoughtful conversation about bridging design and operations in complex healthcare environments. An architect by training, Jeff began his career at the U.S. Department of Veterans Affairs before moving into healthcare consulting and later stepping into leadership roles at Penn Medicine. Today, he oversees both capital projects and day-to-day plant operations within the RWJBarnabas Health system.

Jeff shares how his dual perspective helps break down silos between construction and maintenance teams, why rounding with frontline staff leads to meaningful wins, and how small solutions—like improving elevator security—can have an outsized impact on safety and morale. He also reflects on leadership transitions, workforce development, and the growing importance of deferred maintenance in an era of rising construction costs.

Tune in to hear Jeff O’Neill’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Jeff O’Neill is Vice President of Plant Operations at Robert Wood Johnson University Hospital in New Brunswick, New Jersey, part of the RWJBarnabas Health system, where he oversees plant operations and capital projects. He began his career with the U.S. Department of Veterans Affairs and has since led healthcare design, development, and facilities operations from both the architect and owner perspectives. Jeff holds a Bachelor of Architecture from The Catholic University of America, along with ACHA and CHFM certifications, and is active with AIA, ASHE, the International Code Council, and the Facility Guidelines Institute.

From Architecture to Operations: Prioritizing Maintenance and Energy Efficiency in Education

Tue, 10 Feb 2026 08:00:00 -0800

In this episode of Facility Voices, host David Trask speaks with Burke Jones, Director of Operations at Derby Public Schools, about a professional journey that moves from architecture into the realities of school operations. After more than 26 years in design, Burke explains what drew him to K–12 facilities leadership and how his architectural background helps him think strategically about maintenance, infrastructure, and long-term planning.

Their conversation takes a practical look at aging school buildings, the challenge of prioritizing critical systems, and the constant tension between reactive repairs and proactive investment. Burke also shares how his district approaches energy efficiency, focusing first on operational improvements and measurable data before making major capital decisions. Along the way, he reflects on workforce shortages in the trades, capturing institutional knowledge, and why facilities teams play a direct role in student comfort, learning, and community pride.

Tune in to hear Burke Jones’s story and insights from the front lines of facilities management.

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Burke Jones, FMP serves as the Director of Operations for Derby Public Schools, where he leads district-wide facilities, maintenance, custodial, transportation, energy management, and capital project coordination. With a Facility Management Professional (FMP) designation and a foundational background in architecture, Burke brings a strategic lens to managing the built environment of K–12 education. At Derby, he oversees operational planning, preventative maintenance, and infrastructure investments that support safe and functional learning spaces. Burke is a frequent voice in facilities management circles, sharing insights on the connection between school operations, culture, and student success through thought leadership and professional discussions online.

From the Trades to Policy: Centralizing Facilities for Efficiency & Resilience

Tue, 27 Jan 2026 10:00:00 -0800

In this episode of Facility Voices, Eric Krause, Director of Regional Facilities Hospital Operations at Allina Health, shares a career journey that began in the trades and grew into system-level leadership. Eric reflects on starting as a plumber, building deep hands-on experience in healthcare environments, and how that foundation continues to shape his approach to facilities operations today.

The conversation explores Allina Health’s move to centralize facilities teams, breaking down silos to improve consistency, efficiency, and collaboration across hospitals. Eric discusses what it takes to standardize “where it makes sense,” balance rural and metro needs, and use risk-based decision-making to prioritize capital projects and aging infrastructure. Throughout the episode, he emphasizes the value of institutional knowledge, trusted vendor partnerships, and investing in frontline teams to build resilience for the future.

Tune in to hear Eric Krause’s story and insights from the front lines of facilities management.

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Eric Krause is the Director of Regional Hospital Facilities Operations at Allina Health, overseeing facilities across seven hospitals. With a career that began in the trades as a master plumber, he brings deep technical expertise to healthcare facilities leadership and infrastructure planning. Eric is dual-certified as a CHFM and CHC and remains active in industry leadership through professional associations focused on advancing healthcare engineering and operations.

Sustainability, Resilience, and Facilities Innovation in Healthcare

Tue, 20 Jan 2026 01:00:00 -0800

In this episode of Facility Voices, the conversation turns to sustainability, resilience, and innovation in healthcare facilities with Richie Stever, Vice President of Real Estate and Construction at the University of Maryland Medical Center. Richie’s career path into facilities management is anything but traditional, moving from finance to hands-on HVAC work before stepping into leadership roles overseeing millions of square feet of complex healthcare environments. Along the way, he’s built a reputation for saying yes to challenges and learning fast, whether that meant leading infrastructure projects, navigating the operational chaos of COVID-era mass vaccination sites, or expanding oversight across a rapidly growing real estate portfolio.

Richie shares how sustainability is most effective when it’s designed into buildings from the start, not layered on after the fact. He explains how healthcare systems can pursue ambitious environmental goals while still prioritizing reliability, patient safety, and financial responsibility. The discussion highlights practical examples of resilience, long-term thinking, and teamwork that resonate far beyond healthcare.

Tune in to hear Richie Stever’s story and insights from the front lines of facilities management.

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Richie Stever is Vice President of Real Estate & Construction at the University of Maryland Medical System (UMMS), overseeing a 12-hospital portfolio of more than 500 properties and a $1.5B capital program. He leads enterprise real estate strategy, capital delivery, and sustainability initiatives, bringing a collaborative approach to advancing cost discipline, schedule certainty, supplier diversity, and UMMS’s long-term decarbonization goals.

Planning, Mentorship, and AI: Challenges, Opportunities, and Innovation

Tue, 13 Jan 2026 10:00:00 -0800

In this episode of Facility Voices, Brian Dodge, Director of Facilities at Scottsdale Community College, shares a career journey shaped by planning, mentorship, and a willingness to embrace change. Brian didn’t enter facilities management through the traditional trades path. Instead, his experience spans military service, construction, entrepreneurship, and leadership roles that taught him the value of organization, adaptability, and people-first management. Throughout the conversation, he reflects on how those experiences influence his approach today, from long-term campus planning to supporting teams behind the scenes.

Brian discusses the often unseen role facilities plays as the backbone of an organization, especially within higher education, where diverse spaces and aging infrastructure demand thoughtful strategy. He also explores the importance of mentorship in developing strong leaders and offers practical advice for those considering a career in facilities management. Looking ahead, Brian shares his perspective on emerging technologies like AI and predictive maintenance, highlighting both the challenges and opportunities shaping the future of the profession.

Tune in to hear Brian Dodge’s story and insights from the front lines of facilities management.

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Brian Dodge is the Director of Facilities at Scottsdale Community College in Scottsdale, Arizona. With more than 32 years of experience and an IFMA Certified Facility Manager (CFM) credential, Brian brings deep expertise to the field of facilities management. A U.S. Army veteran, he combines strategic thinking, leadership, and technical knowledge to address the complex challenges of maintaining and improving a modern college campus. Beyond his professional role, Brian enjoys traveling and spending quality time with his family.

Raising the Roof: Proactive Strategies for Smarter Roof Management

Mon, 05 Jan 2026 09:00:00 -0800

In this episode of Facility Voices, David Trask sits down with Stephen F. James, founder and principal of Digital Facilities Corporation, to explore the often-overlooked world of roof management and why it plays such a critical role in an organization’s long-term success. Stephen traces his journey from leading a thermoplastic roofing division to launching Digital Facilities in 2002, where he began shaping a more data-driven approach to roofing programs. He and David dig into the hidden risks institutions face when organizational knowledge isn’t preserved, the measurable value of a well-designed roof management strategy, and how documentation—everything from as-builts to defect histories—can make or break operational efficiency. Stephen also sheds light on the complexities of green roofs, solar installations, and age-related failures, emphasizing proactive planning and the importance of owning your data.

Tune in to hear Stephen James’s story and insights from the front lines of facilities management.

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Steven F. James is the founder and managing director of Digital Facilities Corporation (DFC), established in 2002. DFC provides technology and services for managing building enclosures, paving, and vertical transportation. Its roofing customers oversee 20,000+ buildings and 600 million s/f of installations, including major universities and public institutions. Previously, Steven was VP of Commercial Roofing Operations at JPS Elastomerics and held leadership roles at W.R. Grace Construction Products in fire protection, roofing, waterproofing, and insulation. With nationwide and Canadian business experience, he also serves on ASTM committees for building performance, roofing/waterproofing, and drone assessment standards.

Real-Time Insights: How Sensors Transform Facility Management

Tue, 16 Dec 2025 09:00:00 -0800

In this episode of Facility Voices, David Trask sits down with Charlie Thiel, Chief Revenue Officer at IOTACOM, for a candid conversation about how sensor technology is reshaping the daily reality of facilities teams. Charlie shares his wide-ranging career journey—from years in security technology to consulting across North America—and explains how those experiences led him to IOTACOM’s mission of connecting, collecting, and analyzing data to help people make smarter decisions. Together, David and Charlie explore why digitization in facilities continues to lag behind personal technology adoption, how emerging connectivity standards like LoRaWAN are lowering barriers, and why real-time insights are becoming essential for predictive maintenance, safety, and energy management. Charlie also offers practical advice for organizations starting their sensor journey, emphasizing that small pilot projects often unlock the biggest breakthroughs.

Tune in to hear Charlie Thiel’s story and insights from the front lines of facilities management.

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Charlie Thiel is the Chief Revenue Officer at IotaComm, Inc., bringing over three decades of leadership across technology, consulting, and public service, including founding Thiel Strategic, leading business development at CSi, and completing executive education at Wharton. A strong advocate for educational equity, he helped drive Pennsylvania’s first comprehensive equity policy and contributed to the state’s landmark Basic Education Funding Formula while serving on the Allentown School District Board. He now applies his strategic and civic experience to advance IotaComm’s mission of building smarter, safer, more sustainable communities.

From Risk to Reliability: A Team-Based Approach to Maintenance

Tue, 02 Dec 2025 01:00:00 -0800

In this episode of Facility Voices, David Trask sits down with John D’Angelo, Vice President of Capital Planning and Facilities at Indiana University, to explore the real challenges and opportunities behind an effective preventive maintenance program. John reflects on his career journey—from two decades as a U.S. Naval officer to leading facilities at Cleveland Clinic, NewYork-Presbyterian, Northwestern, and now IU, a portfolio spanning nearly 900 buildings and millions of square feet .

John breaks down why mislabeled routine work can create costly blind spots, how life safety and critical equipment must guide priorities, and the risks organizations face when they lack accurate asset data. He also shares practical strategies, including asset tagging and using modern tools to capture institutional knowledge and streamline maintenance workflows.

Tune in to hear John D’Angelo’s story and insights from the front lines of facilities management.

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John D’Angelo, MS, PE, CHFM, CHEP, CMVP, is the Vice President of Capital Planning and Facilities at Indiana University, leading a team of 1,700 overseeing nearly 900 buildings across a multibillion-dollar portfolio. He previously held senior facilities leadership roles at the University of Chicago, Northwestern University, NewYork-Presbyterian Hospital, and the Cleveland Clinic, following two decades as a U.S. Naval officer. A licensed Professional Engineer with degrees from Purdue and the University of Maryland, John has published and taught extensively, contributed to national codes and standards, and is a 14-time ENERGY STAR Partner of the Year award recipient.

From Custodian to Leader: How Community, Leadership, and Grit Shape Facilities Success

Thu, 13 Nov 2025 08:00:00 -0800

In this episode of Facility Voices, David Trask sits down with Brian Johnson, Director of Facilities at Franklin Regional School District, to explore a career built from the ground up. Brian shares how he went from a second-shift custodian in his hometown to leading the facilities operation in the community where he now lives, coaches, and raises his kids. His journey—shaped by custodial work, union leadership, maintenance training, and a deep commitment to education—reveals how hands-on experience can evolve into thoughtful, community-driven leadership.

Brian offers an inside look at the realities of managing a district where perception doesn’t always match the needs behind the scenes. From end-of-life equipment and major paving projects to power challenges, PM programs, and navigating community expectations, he explains how transparency, accountability, and a student-first mindset guide every decision. His passion for the work—and for the people it serves—comes through in every story he shares.

Tune in to hear Brian Johnson’s story and insights from the front lines of facilities management.

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Brian has 12 years of K–12 facilities experience, starting as a custodian at Woodland Hills before advancing into maintenance, union leadership, and eventually Supervisor of Facilities and Custodial Services. In 2024, he became Director of Facilities at Franklin Regional School District. He’s also spent a decade coaching varsity football and holds an HVAC Technician Certification from Penn Foster College.

Behind the Walls of Healthcare: Leading Healthcare Facilities Through Crisis and Change

Tue, 04 Nov 2025 01:00:00 -0800

In this episode of Facility Voices, host David Trask sits down with Heather Giampietro, Director of Capital Projects and Facilities at Brown University Health, to explore her unconventional path from small-town Alaska to leading large-scale healthcare projects in Rhode Island. Heather shares how her early exposure to construction shaped her love for problem-solving, how the pandemic reignited her passion for fieldwork, and what it’s like managing a team with more than 250 years of institutional knowledge.

She opens up about the challenges of entering healthcare facilities management as a woman, the importance of communication and adaptability, and how multitasking and creative thinking keep complex projects moving forward. Heather also reflects on the value of work-life balance, the need to empower teams in high-pressure environments, and her advice for the next generation—especially women—interested in careers in facilities and skilled trades.

This candid and inspiring conversation highlights what it truly takes to lead capital projects and keep healthcare systems running smoothly behind the scenes. Tune in to hear Heather’s story and insights from the front lines of healthcare facilities management.

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Heather Giampietro is the Director of Capital Projects and Facilities at Brown University Health and Vice President of the Rhode Island Healthcare Engineering Society. With more than 20 years in healthcare design, she combines her architectural background and hands-on construction experience to create environments that enhance patient care, support staff efficiency, and promote sustainability. Raised in southeast Alaska, Heather brings a practical, problem-solving approach to complex healthcare projects, balancing regulatory demands, safety, and innovation to deliver spaces that truly serve their communities.

From Assessment to Action: Why Facility Condition Assessments Are Game-Changers

Tue, 21 Oct 2025 01:00:00 -0700

In this episode of Facility Voices, host David Trask talks with Shay Rankhorn, Partner at Facilities Diagnostics and former ASHE President (2022), about the real-world value of Facility Condition Assessments (FCAs) and how they help organizations plan smarter, safer, and more strategically.

Shay shares lessons from his 27-year healthcare facilities career—spanning 22 hospitals—explaining how FCAs act like “a physical for your building.” He breaks down the importance of accurate data, risk scoring, and translating maintenance needs into financial terms the C-suite understands.

From understanding what an FCA includes, to writing better RFPs, managing risk, and maintaining momentum beyond the first report, Shay offers practical strategies for every facilities leader looking to turn data into decisions and protect capital investments for the long term.

Tune in to learn how proactive assessments, clear communication, and data-driven planning can prevent costly failures—and keep your facilities in peak condition.

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Shay Rankhorn is a facilities, design, and construction leader with over 25 years of experience. As a Partner at Facility Diagnostics, he leads operations, strategic planning, and more than 100 projects spanning commissioning, assessments, mock surveys, and master planning. A former ASHE President (2022) and VP of Facilities and Construction Management at Quorum Health, Shay has partnered with major healthcare systems including HCA, Ballad Health, Lifepoint, CHS, and Norton Healthcare.

Facilities Mission: Customer Service Excellence

Tue, 07 Oct 2025 01:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Victor Panchuk, Director of Campus Facilities at The Westminster Schools in Atlanta. Victor shares his journey from being a teenage exchange student from the former Soviet Union to leading facilities operations at one of the nation’s premier private K–12 campuses.

He opens up about creating a mission statement for his facilities team that aligns with the school’s vision, the importance of servant leadership, and his innovative “Manager’s Workday Out” program that puts leaders side by side with their teams in the field. From asking his staff the simple but revealing question, “What’s my job?” to championing customer service excellence, Victor offers a refreshing look at leadership, culture, and purpose in facilities management.

Tune in to hear his story and take away practical insights on building stronger teams, fostering alignment, and leading with inspiration.

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Victor Panchuk is the Director of Campus Facilities at The Westminster Schools in Atlanta, Georgia, with 25 years of experience in educational facilities management. He previously served as Director of Facilities at Clark Atlanta University and has held key roles at Saint Xavier University, College of DuPage, and Lake Zurich Schools. Victor holds a BS in Facilities & Environmental Engineering from Massachusetts Maritime Academy, an MBA in Finance from Saint Xavier University, and serves on the boards of SRAPPA and MISBO.

Problem-Solving in the Age of AI: Tools, Teams, and Transformation

Tue, 23 Sep 2025 01:00:00 -0700

In this episode of Facility Voices, host David Trask sits down with Steven Atkins, Director of Facilities Operations at Methodist Le Bonheur Healthcare in Memphis, Tennessee. Steven shares his journey from growing up in a construction family to leading facilities operations for a 3-million-square-foot hospital campus.

The conversation dives into the role of AI in healthcare facilities—how it’s being used today for policies, planning, and energy optimization, and where it could go in predictive maintenance, knowledge capture, and building automation. Steven also talks about bridging generational gaps on his team, preparing for institutional knowledge loss, and building a culture of curiosity that drives efficiency and innovation.

Listen in for a candid discussion on the challenges and opportunities AI presents for healthcare facilities and what leaders can do to prepare their teams for the future.

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Steven Atkins (CHFM, CHOP) is the Director of Facility Operations at a large 26 acre, 3 million sq. ft campus for Methodist Le Bonheur Healthcare in Memphis, TN. In just a few years, Steven has charted an impressive path in healthcare operations, driven by a passion for continuous learning and system-wide efficiency. Steven has received awards as an Emerging Leader for the American Society of Healthcare Engineers (ASHE) and was named to the Top 40 Professionals under 40 by the Memphis Business Jounal for the class of 2025.

From Toolbox to Team Leader: How Passion and People Drive Success in Facilities Management

Mon, 08 Sep 2025 17:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Nick Queensland, Director of Facilities Management at Johns Hopkins Medicine. Nick shares his inspiring journey from maintenance technician to leadership, underscoring how passion and people are at the heart of a successful facilities career.

From tackling recruitment and retention challenges to developing future leaders, Nick highlights why training, mentorship, and a positive work culture are essential for long-term success. He also dives into the importance of trust, communication, and collaboration when navigating change in complex organizations.

Whether you’re just starting out or considering your next step in facilities management, Nick’s insights offer both inspiration and practical advice. Tune in to hear his perspective on building strong teams, leading with purpose, and finding fulfillment in a career that makes a lasting impact.

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Nick Queensland is the Director of Facilities Management at Johns Hopkins Medicine. He previously spent 23 years with Mayo Clinic in Rochester, MN, where he advanced from technician to Unit Head of the Rochester hospitals. After serving as Director of Facilities for Luminis Health, he joined Johns Hopkins in 2025. Nick holds a BS in Business Management, an MBA in Healthcare Administration, and multiple industry certifications, including BOMI, CHFM, and FEMA.

Built to Lead: Facility Wisdom from the Islands

Mon, 18 Aug 2025 00:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Taylor Ayers, Director of Facilities for two major hospitals and 25 clinics across Hawaii. Taylor shares his unconventional path into healthcare facilities management, the importance of creating healing environments, and how collaboration within the Hawaii Society for Healthcare Engineering strengthens the industry. He offers practical strategies for selling ideas to leadership, from building a compelling business case to tailoring communication styles for different audiences. Taylor also reveals his approach to asset management, capital planning, and preparing for the unexpected—while keeping critical systems running in high-stakes healthcare settings.

Tune in to hear valuable insights from the front lines of facilities management in Hawaii.

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Taylor Ayers brings more than a decade of leadership experience directing facilities management in the health care sector. Currently he serves as a Facilities Management Director for multiple hospitals & clinics in Honolulu, HI. He is also leading enterprise-wide decarbonization efforts as the chairperson for his health care system’s Sustainability Committee. Throughout his experience Taylor has led various support service departments including plant operations, biomedical engineering, EVS, security, central supply & procurement. In addition, he has managed large capital projects and led campus master planning.

Exploring Facilities Management at Space Center Houston

Tue, 12 Aug 2025 15:00:00 -0700

Erik Swindle, Vice President of Facilities Operations and Capital Projects at Space Center Houston, joins us to talk about managing one of the most iconic and complex nonprofit destinations in the country. With a 25-year career spanning global nonprofits, sustainable construction, museums, and hospitals, Erik shares how his diverse background helps him oversee infrastructure at a site housing NASA artifacts, massive HVAC systems, special events, and millions of international visitors.

He discusses the transition to in-house maintenance, lessons from past projects (like a LEED Platinum headquarters and a dairy farm in Kenya), and what it takes to protect priceless pieces like Apollo capsules and JFK’s Rice University podium.

From engineering insights to leadership philosophy, Erik offers a fresh perspective on what it means to future-proof a legacy facility.

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Erik J. Swindle is an accomplished facilities and operations executive with over two decades of experience leading large-scale capital projects, sustainable building initiatives, and integrated facilities management in nonprofit, cultural, and public sectors. Currently serving as Vice President of Facilities Operations & Capital Projects at Space Center Houston, Erik previously held leadership roles at the Arkansas Museum of Fine Arts, Heifer International, and other mission-driven organizations, overseeing LEED-certified construction projects, complex relocations, and cross-functional operations teams. A certified LEED AP, IFMA CFM, and SCFM professional, Erik is a recognized industry leader and advocate for sustainability, energy efficiency, and cultural property protection, actively participating in national and global professional associations.

From Blueprints to Bedside: Leading Healthcare Facilities Forward

Mon, 14 Jul 2025 17:00:00 -0700

Michael Hoeflein, Regional Director of Maintenance and Facilities at University of Michigan Health Regional Network, joins host David Trask to explore the complexities of uniting facilities operations across six hospitals and 100 sites of care. With a background that spans design, construction, and operations, Michael shares how his wide-ranging experience has shaped his leadership approach—from navigating microcultures and regulatory readiness to building subject matter expertise within teams.

He also opens up about the power of inclusive communication, the importance of culture in retaining staff, and how connecting employees’ daily work to organizational goals can drive engagement. Packed with actionable insights on team building, standardization, and change leadership, this episode is a must-listen for facility leaders tackling growth, complexity, and transformation.

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Michael Hoeflein is the Regional Director of Maintenance and Facilities at University of Michigan Health Regional Network. He specializes in process improvement, regulatory compliance, and quality. Michael has led five successful TJC and CMS surveys and developed a multi-year preparedness strategy that earned the highest TJC scorecard in over 20 years. He previously managed operations for 6.5 million sq. ft. of healthcare space, overseeing 170 staff across hospitals and clinics.

From Tools to Talent: Tackling the Skilled Trades Shortage in Healthcare

Mon, 30 Jun 2025 16:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Joe Fullington, E.d.D, MBA, CHFM, Director of Facility Services at Duke Health, to explore the growing urgency around skilled trades in healthcare facilities. Joe shares his unconventional journey from electrician to educator to facilities leader, and breaks down the real-world challenges of talent shortages, knowledge loss, and regulatory pressure.

He also shares the internship program he helped develop—designed to bridge the gap left by retiring staff and provide a clear path into healthcare facilities careers for the next generation. From partnering with technical colleges to equipping interns with hands-on experience and guaranteed job placements, Joe’s approach is creating real impact.

If you're concerned about the future of your facilities team—or curious how to grow talent from within—this is an episode you don’t want to miss.

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Joe Fullington holds a Doctorate in Education from the University of Wisconsin-Stout, an MBA from the University of Wisconsin-Parkside, and a bachelor’s in Business from Columbia College of Missouri. He began his career as an electrician, later serving as a dean at a technical college before returning to healthcare facilities management. Now Director of Facility Services at Duke Health, Joe combines his backgrounds in trades and education to develop workforce pipelines and mentor the next generation of skilled professionals.

Building Effective Training Programs: Empowering Employees for Success

Mon, 16 Jun 2025 17:00:00 -0700

David Trask speaks with Neyael Rubio-Delgado and James Anderson about the evolving landscape of facility management, especially in response to post-COVID staffing challenges, in this episode of Facility Voices. Drawing from their career experiences, Neyael and James talk about ESL programs, hands-on training, employee empowerment, and effective onboarding. They highlight how data-driven quality assurance and leadership support have transformed their approach to training and staff development. The conversation also delves into the impact of collaboration, communication, and creative thinking in the workplace.

Explore how innovative training programs and a commitment to employee growth are reshaping facility management for the better.

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Neyael Rubio-Delgado is the Residential Building Services Training Manager for University Housing at the University of Georgia. With nearly nine years in facilities management, she leads staff training and development to ensure clean, safe, and efficient residential spaces. Her focus is on mentoring, compliance, and enhancing operations to support the student experience.

With over 15 years in custodial leadership, James is the Director of Building Services at Georgia College and State University. Starting as front-line staff at the University of Georgia in 2009, he now oversees custodial operations, inventory, procurement, and budgeting. James is dedicated to team development and maintaining a clean, efficient campus environment.

Building a Future: A Vision for Proactive, Efficient & Engaged School Facilities

Tue, 03 Jun 2025 01:00:00 -0700

In this episode of Facility Voices, David Trask chats with Salum Stutzer, Director of Facilities and Operations at Francis Howell School District, about leading a growing district that serves nearly 17,000 students and the challenges of aging infrastructure. Salum discusses proactive maintenance, professional development, and community engagement. He shares insights into the district’s bond program, strategies for modernizing facilities, and the role of transparency and collaboration. The conversation explores how facilities teams can support safe, modern learning environments while adapting to future educational needs.

Learn how Salum is leading with purpose and building stronger schools through thoughtful facility management.

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Salum Stutzer is the Director of Facilities and Operations for the Francis Howell School District, where he oversees all aspects of physical plant operations, including architecture, construction, custodial services, grounds, maintenance, warehousing, and safety. With over 18 years of experience in facilities and operations, Salum has held roles across both the public sector and private higher education. He holds a Bachelor of Science in Recreational Administration and a Master’s in Education. Salum is happily married to his college sweetheart, and together they have three sons, ages 17, 13, and 10.

Fast-Track Your Career in High-Demand Skilled Trades

Mon, 19 May 2025 14:00:00 -0700

David Trask speaks with John Voit and Rob Holmes from Forge Now about the critical need for skilled tradespeople in today’s workforce in this episode of Facility Voices. John and Rob explain how Forge Now’s vocational training program is helping close the skilled trades gap by preparing military personnel and other candidates for careers in HVAC, electrical, plumbing, and facilities maintenance. The discussion explores the rising demand for skilled trades, strong earning potential, and how technology supports these professions. John and Rob also examine the national security risks tied to the shortage and highlight the role of employer involvement in successful job placements.

Learn how Forge Now is reshaping perceptions of vocational education and equipping the next generation of skilled trades professionals.

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Rob Holmes is the co-founder of ForgeNow, a career skills school training technicians for in-demand trades. In just four years, ForgeNow has graduated over 1,500 students—many of them military veterans or individuals from underemployed backgrounds—into sustainable careers. The school is accredited by the U.S. Department of Education and partners with the Departments of Defense, Veterans Affairs, and Labor. A West Point graduate and Bronze Star recipient, Rob also holds an MBA from UNC-Chapel Hill and has studied at the London School of Economics and Hillsdale College.

John Voit leads business development, employer engagement, and placement services, a catalyst for student opportunities. He collaborates with businesses and military bases to facilitate student enrollment. John's strategic approach extends to fostering partnerships with companies, ensuring mutual success for both parties. Under his guidance, ForgeNow is not just an educational institution but a dynamic force shaping professional connections and opportunities for your future. John is a 2018 graduate of the US Military Academy at West Point, where he majored in Systems Design Management. He was commissioned as an Infantry officer in the US Army and served a majority of his time in the 10th MTN Division.

Prepare for your Worst Day, Every Day: A Proactive Approach to FM

Mon, 05 May 2025 12:00:00 -0700

David Trask interviews Trent McJunkin, Facilities and Maintenance Manager at Oshkosh Defense, about his journey from high school welding courses to a leadership role in facility management, in this episode of Facility Voices. Trent shares how his background in industrial electronics and automotive manufacturing has shaped his approach to building a world-class facilities department. The conversation covers how to build a people-first culture, proactive management strategies, and the value of departmental collaboration. Trent also discusses obstacles like supply chain disruptions, managing critical infrastructure, and building vendor partnerships. Tune in to hear Trent’s insights on developing people to drive leadership and success.

Listen now to discover the strategies behind creating a top-tier facilities team and the lessons learned along the way!

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A South Carolina native, Trent McJunkin has been in the trades since high school, where he began taking a welding class at his local high school career center. After enrolling in Tri-County Technical College, Trent found his interest for industrial maintenance while studying Industrial Electronics Technology. Working in the OEM automotive manufacturing sector for over a decade has helped him find more opportunities for growth and helped him develop his passion for excellence within an organization. Trent’s goal is to drive facilities & maintenance excellence by making people development the top priority. The greatest reward for him is when he sees his team members experience growth and success.

Empowering Facilities Management at Houston ISD

Tue, 15 Apr 2025 16:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Alicia Jolivette, Chief of Facilities and Maintenance Operations at Houston Independent School District. Alicia reflects on her journey from substitute clerk in 1996 to leading maintenance for 273 schools—sharing her perspective on navigating a district of this scale, the structured approach Houston ISD takes, and the challenges they face, especially around HVAC systems.

Alicia also talks about the growing presence of women in leadership roles within facilities management, the value of continuous learning, and how boosting team morale and recognition directly contributes to operational success. Her focus on emotional intelligence and mentorship highlights a powerful, people-first approach to leading in a demanding field.

Listen in for an inspiring conversation packed with real-world insights from one of the nation’s largest school districts.

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Alishia Jolivette is the Chief of Facilities and Maintenance Operations for Houston ISD, where she began her career in 1996. She has held numerous roles in operations and technology, rising through the ranks to her current leadership position. She oversees facilities, maintenance, energy management, safety systems, food services, construction, and athletics. Jolivette holds BBA and MBA degrees from the University of Houston–Downtown and is active in ASUG, TASBO, and other professional groups. She also serves as the Officials Coordinator and Certification Chair for USA Track and Field’s Gulf Association.

Transforming School Facilities with Data-Driven Solutions: A Journey of Transparency and Strategy

Mon, 07 Apr 2025 12:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Alexander Villanueva, Director of Facilities, Maintenance, and Custodial Services at Waco Independent School District. Alexander shares his journey from Puerto Rico to Waco and how his construction background has shaped his approach to facility management.

From tackling deferred maintenance to fostering a culture of transparency and accountability, Alexander discusses how data-driven decision-making, proactive maintenance, and strong community relationships have helped improve Waco ISD’s facilities. Learn how his team revamped work order management, optimized funding strategies, and established preventive maintenance programs to enhance operational efficiency.

Tune in to hear how Alexander’s leadership is making a lasting impact on school facilities!

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With over 20 years of experience in project management, Alexander Villanueva specializes in optimizing maintenance and custodial operations, strategic planning, and asset inventory management. Skilled in CMMS and PMS software, he enhances efficiency in facility management. He is currently completing a bachelor’s degree in Project Management and Public Administration with a minor in Civil Engineering from Liberty University.

Women in Facilities: Embracing Change, Empowering Teams, and Thriving as a Woman Leader in FM

Mon, 24 Mar 2025 12:00:00 -0700

In this episode of Facility Voices, we continue our Women in Facilities series with Brooke Bohme, Director of Engineering at Children’s Health. Brooke shares how she transitioned from healthcare design to leading engineering teams in a hospital setting, highlighting the importance of mentorship and professional growth. She discusses the challenges of working in a male-dominated industry and her efforts to support the next generation of women in facilities. Brooke also talks about the $5 billion replacement hospital project she’s involved in and its impact on the future of healthcare facilities.

Listeners will gain insights into the skills needed to excel in healthcare facilities management, the value of strong leadership, and how large-scale projects are shaping the industry. Don’t miss this insightful conversation!

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Brooke Bohme currently holds the position of Director of Engineering at Children's Health in Dallas, Texas. As a licensed mechanical engineer, she brings twelve years of expertise in healthcare design to her role. With a solid foundation in design, construction, and facilities operations, Brooke offers valuable perspectives on both the design and operational aspects of healthcare facilities. She is passionate about energy efficiency and leveraging cutting-edge technology and innovation to optimize facility operations.

Women in Facilities: Finding Purpose in Facilities Management

Mon, 10 Mar 2025 18:00:00 -0700

In this week’s episode of Facility Voices, Shalita Myrick, Vice President for Administrative Services and Chief Operating Officer at Pacific Lutheran University, shares how her career in facilities management is driven by purpose and a commitment to helping others. She discusses PLU’s care-centered environment, the evolving perception of facilities management, and the lasting impact of the pandemic. Shalita also highlights opportunities for women in the industry, the importance of diversity of thought, and the need to close the gender pay gap. Her advice? Be open, be confident, and ask for what you deserve.

Tune in for an insightful conversation on leadership, purpose, and the future of facilities management!

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Shalita Myrick, VP for Administrative Services and COO at Pacific Lutheran University, previously held leadership roles at MD Anderson, Texas Children’s Hospital, UT Southwestern, Kaiser Permanente, and AT&T. She oversees business operations, HR, risk management, and facilities at PLU. Myrick holds a master’s in facilities management from UT San Antonio and a bachelor’s in political science from Spelman College.

Integrating AI and Human Expertise for Standardized Facilities Management

Tue, 25 Feb 2025 12:00:00 -0800

In this episode of Facility Voices, David Trask chats with Mike Hollingsworth, Facilities and Fleet Manager at the City of Chandler, Arizona. Mike shares how his background in military service, aerospace maintenance, public works, and casino operations led him to facilities management.

Managing 61 city buildings—including police stations, fire stations, and government offices—isn’t easy. Mike explains why having a "seat at the table" in city leadership is critical for securing funding and support for facilities teams.

The conversation also explores AI’s growing role in facilities management, from predictive maintenance to budget forecasting. Mike and David break down common misconceptions about AI, emphasizing how it enhances operations without replacing skilled teams.

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Mike Hollingsworth has 20+ years of Facilities Management experience in government and hospitality. As Facilities & Fleet Manager for the City of Chandler, he leads a team of 59 overseeing 61 buildings (1.1 million sq. ft.), 816 vehicles, and 400 equipment assets. His expertise includes Building Facilities Management, Budgeting, Construction, Vendor Management, and Safety/Compliance. Committed to efficiency and fiscal responsibility, he ensures clean, safe operations. Mike is a member of the Arizona Governments Facility Alliance and IFMA Phoenix Chapter.

Building a Skilled Workforce: The Role of Technical Schools

Mon, 10 Feb 2025 12:00:00 -0800

On this episode of Facility Voices, we chat with Mike Hollimon, Director of Facilities at Gwinnett Technical College, to explore the vital role facilities management plays in shaping higher education. Mike shares how his team goes beyond maintenance, creating opportunities for students and staff through mentorship and leadership development. He also discusses the challenges of managing a growing team, balancing priorities, and staying ahead in an ever-evolving field. With a passion for teamwork and continuous learning, Mike highlights the strategies that have helped him build a strong, resilient facilities department.

Listen now to gain insights on fostering a strong team culture, developing leadership skills, and the impact of proactive facilities management on campus success.

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Mike Hollimon is the Director of Facilities at Gwinnett Technical College, managing a team of 60 and overseeing six divisions. With 30+ years of experience, he has led multimillion-dollar projects at Brenau University and Reinhardt University. Mike began his career in his family’s construction business and holds degrees from Dalton Junior College and Brenau University. He volunteers with Hall County Search & Rescue and founded the Habitat High Program. Mike resides in Flowery Branch, Georgia, with his family and enjoys diecast model collecting and baseball umpiring.

Women in Facilities: Advocating for Yourself in Facilities Management

Mon, 27 Jan 2025 23:00:00 -0800

In this episode of Facility Voices, Danielle Gathje, Vice President of Hospital Operations for Fairview Health Services, takes us through her career journey, from her early days as a biology major to her current leadership role at St. John’s Hospital in Minnesota. Danielle opens up about how mentorship shaped her career, the strategies she’s used to embrace challenges, and the leadership lessons she’s learned along the way.

Listeners will gain insights into the critical role mentorship plays in professional growth, actionable advice on navigating change in complex environments, and a behind-the-scenes look at what it takes to lead operations for a major healthcare organization. Whether you’re a seasoned facilities professional or just starting your career, this conversation offers inspiration and practical takeaways you won’t want to miss. Tune in now to hear Danielle’s story and her advice for driving success in the world of facilities and healthcare!

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Danielle M. Gathje, MBA, CHFM, SASHE, is Vice President of Hospital Operations at M Health Fairview St. John’s Hospital in Maplewood, MN. With expertise in hospital strategy, facility management, and operational innovation, she is dedicated to improving patient safety and quality. A certified healthcare leader, Danielle serves on multiple ASHE committees, has earned awards for her contributions, and actively volunteers, emphasizing collaboration and lifelong learning to advance healthcare outcomes.

FM Insight: CPCC's Training, Partnerships, and Tech Drive Improvements

Tue, 14 Jan 2025 12:00:00 -0800

In this episode of Facility Voices, Lance Ollivierre from Central Piedmont Community College explains the strategies behind effective facilities management. From creating a robust preventive maintenance program to tackling deferred maintenance priorities, Lance shares the innovative approach his team used to transition from crisis mode to proactive planning.

He also highlights the college's exciting Facilities Management Certificate Program, developed in collaboration with IFMA. This program aims to bridge the talent gap in the industry by combining classroom learning with real-world, hands-on experience. Students get exposure to everything from capital planning to analytics, KPIs, and cutting-edge technology used in facilities management.

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Lance A. Ollivierre is the Director of Facilities Operations at Central Piedmont Community College, managing a $11.6M facilities maintenance contract for six campuses totaling 4 million square feet. With over 30 years of facilities and project management experience, Lance is a thought leader in cost-effective operations and service reliability. He holds a B.S. in Architectural Engineering from North Carolina A&T State University and is an active member of several professional organizations.

The Value of Peer Groups and Networking in Facility Management

Fri, 27 Dec 2024 14:00:00 -0800

In this episode of Facility Voices, Clay Major, Director of Facilities at the Town of South Windsor, shares his experience managing facilities for a growing town while working with limited resources. He discusses the challenges of maintaining a high level of service with a small team and budget.

Clay explains how modernizing municipal buildings with automation and energy-efficient systems, such as HVAC and lighting upgrades, has improved efficiency. He also highlights the importance of safety systems, like a push-button lockdown feature, which ensures quick and effective responses in emergencies.

Listen in for valuable insights on modernizing public buildings, enhancing operational efficiency, and implementing advanced safety features to protect both staff and the public.

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Clay Major has over 30 years in Facilities/Maintenance Management, beginning with a certificate in electricity and an HVAC apprenticeship. After transitioning from aerospace manufacturing to facilities management, he became Director of Facilities for the Town of South Windsor, managing 17 facilities totaling 250,000 sq/ft. He founded a quarterly roundtable for facilities professionals and won the 2023 APWA Professional Facilities and Grounds Manager of the Year award.

Maximizing Efficiency: The Benefits of Standardizing Processes

Fri, 13 Dec 2024 18:00:00 -0800

In this episode of Facility Voices, Matt Snow, Assistant Vice President of Support Services at Baptist Health System, shares how standardizing processes has transformed their operations and created lasting benefits for their facilities team.

From reducing costs and improving compliance to fostering collaboration across departments, Matt provides practical strategies that listeners can apply to streamline operations and optimize resources. He also explains how data-driven approaches have supported better decision-making and long-term success.

Whether you’re aiming to boost efficiency or plan for the future, this episode is packed with insights to help your facilities team thrive.

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Matt Snow is the System Vice President of Support Services at Baptist Health System in Kentucky and Southern Indiana, overseeing multiple departments. Previously, he was Executive Director of Facilities at Baptist Health Paducah. Matt holds an MBA and a BS in Mechanical Engineering and is a Certified Energy Manager, Professional Engineer, and Fellow of the American College of Healthcare Executives (FACHE). He has held leadership roles in healthcare and regional organizations.

Women in Facilities: Empowering Women in Skilled Trades with Michigan State's Leisa Williams-Swedberg and Jaclyn Barlow on the WIST Program

Tue, 03 Dec 2024 11:00:00 -0800

In this episode, Leisa Williams-Swedberg, Performance and Project Manager, and Jaclyn Barlow, Operations Coordinator, from Michigan State University discuss the impactful Women in Skilled Trades (WIST) program. Launched in 2016, WIST provides no-cost training, hands-on experience, and the support women need to thrive in the skilled trades.

Leisa and Jaclyn share how the program has already helped over 100 women build the confidence and skills required for career success and independence. With inspiring success stories from graduates and exciting plans for expanding WIST’s reach across Michigan, this conversation sheds light on how the program is changing lives and shaping the future of the skilled trades workforce.

Tune in to discover how WIST is fostering a community of skilled professionals and creating new opportunities for women across the state!

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Leisa Williams-Swedberg, Performance Manager/Project Manager at Michigan State University’s IPF, has over 23 years of experience managing construction projects and driving process improvements. She oversees initiatives in data-driven learning, service agreements, and institutional workflows. A Michigan State graduate and LEED-accredited professional, Leisa serves on the national COAA board and co-founded Women in Skilled Trades (WIST) to support women entering the trades.

Jaclyn Barlow, Operations Coordinator in Real Estate and Capital Planning at Michigan State University, co-administers University-wide Service Level Agreements (SLAs) and supports Capital Asset Management processes. With an associate degree in business, she serves on MSU committees and contributes to Women in Skilled Trades (WIST), empowering women through apprenticeship readiness. Jaclyn’s two years at MSU reflect her dedication to enhancing SLAs and institutional knowledge while advancing opportunities for women in skilled trades.

Women in Facilities: Having Confidence at the Table

Tue, 19 Nov 2024 09:00:00 -0800

In this inspiring episode of Facility Voices, David Trask welcomes Caitlynd A. Weekley, Director of Facilities at Columbia College, as part of the Women in Facilities series. Caitlynd shares her unique career path, which started in the culinary industry and evolved through event planning to facilities management. Now, she oversees everything from construction to maintenance on campus, all while balancing the challenges of a male-dominated field.

Caitlynd opens up about navigating her career without formal facilities training, finding her place at the table, and building confidence in a high-stakes role. She also reflects on the importance of mentorship, sharing how guidance from supervisors helped her gain a voice in her field. Caitlynd discusses the invaluable support of her team and vendors, and the culture of learning and collaboration in facilities management that allows her to keep growing.

Listen in to hear Caitlynd’s journey, insights, and advice for women aspiring to leadership roles in facilities management.

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Caitlynd Weekley has been with Columbia College Facilities Operations since 2011 and was recently promoted to Director of Facilities Operations. In her role, she oversees Grounds, HVAC, General Maintenance, capital projects, routine maintenance, building assessments, and the annual budget for Plant & Facilities Operations. Weekley holds a business management degree from Sullivan University and certifications as an Educational Facilities Professional (APPA) and Certified Facility Manager (IFMA).

Bridging Facilities and Construction: Trust, Collaboration, and Challenges in Managing Infrastructure at a Large Institutions

Tue, 05 Nov 2024 12:00:00 -0800

In this episode of Facility Voices, Melanie Ford, Senior Director of Construction at the University of Georgia, shares her experiences overseeing the facilities and construction projects of a large institution. She discusses her role in managing a diverse range of facilities—from historic buildings and agricultural stations to athletic complexes and cutting-edge science labs—while also highlighting significant projects like UGA's new medical school and recent campus upgrades. Melanie also explains her approach to fostering collaboration among departments, building trusted relationships with contractors, and uniting facilities and construction teams for effective project management across UGA’s range of spaces. In addition, she describes the development of UGA’s design standards, which have helped to streamline project workflows and reduce costs, ensuring consistency across a blend of historical and modern structures. Melanie’s insights offer valuable lessons for facilities professionals navigating large-scale, varied campus environments. Tune in to hear her unique strategies and gain practical tips for advancing campus facilities management.

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Melanie J. Ford is the Senior Director of Construction for the Office of University Architects at the University of Georgia (UGA), where she oversees capital construction projects and major renovations on campus. She received a Bachelor of Science in Building Science from Auburn University and worked as a general contractor for twenty years before joining UGA in 2007. While working full-time, she earned a Master’s in Historic Preservation from UGA in 2016 and is currently pursuing a Master’s in Landscape Architecture, expecting to graduate at the end of Fall Semester 2024. Melanie also serves as President of the Georgia chapter of COAA and President of the Athens Area Women in Construction.

From Marine Corps to FM: Navigating Leadership, Education, and Industry Challenges for Team Success

Tue, 22 Oct 2024 09:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Kevin Miller, Director of Facilities Management at Hampden-Sydney College. Kevin shares his journey from the Marine Corps to leading a dynamic facilities team, drawing on over 17 years of experience. He emphasizes the role of education in shaping his career path and discusses the unique challenges of managing facilities at a higher education institution.

From navigating staffing shortages to bridging generational gaps, Kevin offers insights into how effective communication with leadership and a team-first approach can drive success. He also highlights the importance of understanding operational risks, advocating for resources, and remaining flexible to meet evolving workforce needs.

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Kevin Miller is a facilities management leader with over 17 years of experience, known for driving transformative change in higher education. As Director of Facilities Management at Hampden-Sydney College, Kevin has led a period of revitalization, spearheading major capital projects and operational improvements that have enhanced campus infrastructure and sustainability. With a strong background in strategic planning and project management, Kevin holds an MBA and a Bachelor’s in Business Administration, combining technical expertise with a commitment to long-term institutional success.

Empowering Skilled Trades: Insights from Jennifer Green, Director of Competitions and Business Development at Skills Ontario

Tue, 08 Oct 2024 11:00:00 -0700

In this episode of Facility Voices, David Trask talks with Jennifer Green, Director of Competitions and Business Development at Skills Ontario. Jennifer shares her personal journey from her start as a registered apprentice in high school to becoming a prominent advocate for skilled trades and women in the trades. She discusses the importance of the Skills Ontario Competition, an event that showcases skilled trades and technologies and offers participants the chance to represent Canada at the World Skills Competition.

Jennifer highlights the critical role of essential skills like problem-solving and financial literacy in skilled trades success, along with her organization's initiatives to promote diversity and inclusion within the industry. She also emphasizes the importance of educators guiding students toward career opportunities in skilled trades, and the value of exploring options beyond conventional career paths.

In a unique effort to inspire younger generations, Jennifer has compiled a list of children's books that focus on skilled trades, which has garnered international recognition. She also touches on the public survey she led through an advisory committee, aimed at shaping policies to better support skilled trades in Ontario.

Tune in to this insightful discussion on breaking down barriers, expanding opportunities in skilled trades, and the innovative ways Jennifer is inspiring future generations to pursue these essential careers.

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Jennifer Green in an influential advocate, leaving an indelible mark and pioneering for opportunities for women in non-traditional careers within skilled trades, tackling Canada's skills gap. As Director of Competitions and Business Development at Skills Ontario, Jennifer and her team orchestrate Canada's largest skilled trades event, the Skills Ontario Competition. Together they manage 2,500+ competitors in 75+ contests, coordinating 700 volunteers and 37,000 visitors.

Her efforts continue to elevate skilled trades and women in the field. Recognized as an opinion leader, Jennifer actively participates in speaking engagements, round tables and crafts innovative social media posts, bolstering global awareness.

Women in Facilities: Putting People First in Facilities Management

Fri, 20 Sep 2024 17:00:00 -0700

In this episode from our "Women in Facilities" series, Maria O'Callaghan-Cassidy, Senior Associate Vice President of Campus Operations at University of Richmond, discusses the evolving landscape of facilities management. She emphasizes the importance of flexibility and ongoing education amid labor shortages and job mobility. Maria recommends pursuing certifications like CFM and FMP, and getting involved in organizations such as IFMA to enhance career growth.

She encourages women to seek mentorship, embrace feedback, and actively drive their careers. Maria highlights the significance of building relationships within the industry and taking charge of one’s professional journey, capturing the excitement and challenges in facilities management today and showcasing the potential for meaningful careers in the field.

Tune in to hear more insights from Maria and celebrate the strides women are making in facilities management.

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Maria O’Callaghan-Cassidy CFM, SFP, an accomplished and strategic leader with 20+ years of operations, facilities and planning experience, is a frequent guest speaker for operational innovation and sustainability. She is the Senior AVP of Campus Operations at the University of Richmond where she oversees facilities planning, design and construction, dining and business services. She is the current chair of Woman in Facilities Management (WIFM and is the vice chair of the International Facilities Management Association Academic Facilities Council (IFMA AFC). She also serves as the vice president of the local IFMA RVA chapter, fostering professional development.

Exploring The Huntington: Pandemic Impact, Sustainability, and Career Development in Facilities Management

Fri, 13 Sep 2024 17:00:00 -0700

In this episode of Facility Voices, we’re joined by Tom Polansky, Vice President for Operations and Facilities at The Huntington. Tom shares his unique career path, starting as an architect and eventually discovering his passion for managing teams and aligning campus visions with built environments. He talks about the complexities of overseeing a diverse site like The Huntington, which includes a world-class library, art museum, and botanical gardens. Tom explains the challenges of managing both old and new systems across the 207-acre campus, with a focus on the critical role of environmental controls in preserving priceless collections. He highlights how his team carefully monitors and adjusts these systems to protect rare artifacts, ensuring optimal conditions for each unique space. Tom also discusses the importance of sustainability efforts on campus and how they integrate modern technology with historic preservation. His insights provide a valuable look into the delicate balance required to manage such a culturally and historically rich facility.

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Tom Polansky is Vice President for Operations and Facilities at the Huntington Library, Art Museum, and Library, where he leads master planning, operational sustainability, and campus construction. Tom holds a master’s degree in architecture from the University of Virginia. He has been with The Huntington since 2021 after eight years in a similar position at Occidental College. Tom serves on the boards of the South Pasadena Preservation Foundation and the South Pasadena Senior Center. He’s been fortunate to be able to support institutions with firm commitments to preserving their architectural heritage in the service of their missions.

Navigating Team Challenges and Cultivating Excellence

Fri, 06 Sep 2024 08:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Taj Sharma, founder and CEO of Convergence, to discuss the evolving challenges and opportunities in the facilities management industry. Taj, with over 35 years of experience operating facilities for companies like Amazon, Google, and Facebook, shares his insights on how to empower teams in the field. He highlights the importance of skilled professionals, the impact of evolving technology, and how strategic planning is key to addressing the current labor shortage in the industry. Taj also touches on the significant shifts in the labor market, especially in skilled trades, post-pandemic. Taj and David discuss the challenges organizations face in replacing long-term employees who have either retired or moved on to new opportunities, and the need for strategic planning to capture and retain institutional knowledge. Don't miss this engaging conversation on the future of facilities and the critical role of both technology and people in shaping it.

Women in Facilities: Attracting Women to Careers in Facilities

Fri, 30 Aug 2024 15:00:00 -0700

In this episode of Facility Voices, David Trask welcomes Julie Brown, Vice President of Industries and Customer Value at Johnson Controls, as part of the Women in Facilities series, where she shares insights into her dynamic role supporting field operations and shaping the company's strategic direction through customer feedback.

Julie takes us through the rich history of Johnson Controls, highlighting its 140-year legacy as a leader in building systems and innovation. She discusses her career journey, emphasizing the importance of understanding market trends and implementing strategies that align with customer needs. Julie also explores the evolving challenges in the facilities industry, particularly the importance of attracting diverse talent, including women, to meet the growing demand for skilled professionals.

This episode offers a unique perspective into the complexities of facilities management, the innovative approaches at Johnson Controls, and the critical role of mission-driven work in healthcare and beyond. Julie’s insights are invaluable for anyone looking to understand the future of the industry and the importance of diversity in shaping its direction.

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Julie Brown, a dedicated leader at Johnson Controls, is deeply rooted in the daily lives of her customers, blending a worldly perspective with hands-on experience. With a background influenced by her family's trade heritage, Julie spends her days enhancing the support provided by field service technicians. She thrives on solving real-world problems, advocating for innovative building technologies, and mentoring the next generation in the industry. Passionate about empowering women and promoting sustainability, Julie is inspired by business leaders like Satya Nadella and Mary Slagle Zappone. Outside of work, she enjoys wilderness canoeing, international travel, and reading.

Unlocking the Future: Insights on Sustainability, AI, and Emerging Trends in Facilities Management

Fri, 23 Aug 2024 12:00:00 -0700

In this episode of Facility Voices Dean Stanberry, the Past-Chair of the Global Board of Directors at the International Facility Management Association (IFMA), shares his his evolution from IT guy to facility management leader, highlighting the "accidental profession" story that led him to oversee millions of square feet of administrative space and data centers. He explores the evolution of IFMA, the importance of professional credentials in facility management, and the growing focus on sustainability and decarbonization in the industry. Dean also discusses the challenges of adapting to climate change, the significance of lifelong learning in facility management, and the critical role of leadership in driving energy efficiency. Tune in to hear Dean's insights on the future of facility management, the impact of AI and technology on the industry, and the ongoing efforts to address skilled trade shortages.

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Dean has more than 20 years of broad-based experience in facility management, real estate portfolio management, process and quality improvement, procurement, workplace services, program and project management, space and occupancy planning, sustainability, information systems implementation, and critical environment operations.

He is an active industry advocate, serving on the IFMA Foundation Board of Trustees, is past chair of the Sustainability Community, and Government Affairs Committee. Dean is currently Chair of IFMA’s Global Board of Directors.

Game-Day Gold: Key Takeaways in Stadium Operations, Event Management and Guest Experience

Fri, 16 Aug 2024 13:00:00 -0700

In this episode of Facility Voices, David Trask is joined by Fletcher Coffman, Senior Director of Operations at the Washington Commanders. Fletcher shares insights into his role, overseeing engineering, facilities, logistics, and more within the organization. They discuss the Commanders' recent transition to a new ownership group and the exciting improvements in store for the team. Fletcher highlights the importance of enhancing the fan experience and community impact as the team prepares for the future.

Fletcher also talks about the unique challenges of managing a stadium that hosts a wide variety of events, from NFL games to major concerts, and the meticulous planning involved in ensuring every event runs smoothly. Whether it's coordinating with local law enforcement or preparing for a back-to-back concert weekend, Fletcher's team is always working to improve the experience for event atendees.

Tune in to learn more about the behind-the-scenes efforts that keep a major sports venue running and the future plans for the Washington Commanders.

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Fletcher Coffman has an extensive background in operations and facilities management. With experience at various organizations such as Washington Commanders, The George Washington University, City of Round Rock, and West Virginia University Student Recreation Center, Fletcher has held roles such as Senior Director of Operations, Director of Athletics Facilities, and Director of Operations. Fletcher holds a Master of Science in Sport Administration/Management from West Virginia University and a Bachelor of Arts in Sport Administration/Management from Bethany College.

Start Now: A Guide to Building or Enhancing Your Emergency Management Program - Part 3: Training

Fri, 09 Aug 2024 17:00:00 -0700

Scott Ployer, President & CEO of the National Property Management Strategies Group, concludes our "Start Now" series with the third and final part. In this episode, Scott focuses on the crucial aspect of training for facilities teams.

He underscores the importance of comprehensive training in emergency management, highlighting common challenges organizations face and detailing the essential OSHA-mandated safety training requirements. Scott discusses the significance of meticulous documentation and effective risk assessments, offering practical advice on prioritizing training based on specific risks and past incidents.

Additionally, Scott delves into the growing emphasis on mental health in the workplace, providing insights into how companies can better support their employees' well-being. Covering topics from OSHA compliance to mindfulness in the workplace, this episode offers invaluable guidance for facility managers aiming to enhance their emergency preparedness and support their teams.

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Scott Ployer is a seasoned real estate and property management executive with 36 years of experience in managing residential, commercial, industrial, office, and government properties. He has a proven track record of implementing cost-saving initiatives and serving in high-responsibility roles, including as a Receiver’s Administrator for the U.S. Bankruptcy Court and federal banks. Ployer holds numerous industry-specific certifications and licenses, showcasing his extensive expertise and commitment to excellence.

Exploring Facilities Management Through Facilithon

Mon, 05 Aug 2024 17:00:00 -0700

In today’s episode David sits down with the two winners of the 2024 Facilithon Competition: Anderson Reynolds, the first-place national finalist in the high school division, and Toby Styron, the first-place national finalist in the post-secondary division.

Anderson, fresh out of high school, shares how his diverse educational experiences, including participation in SkillsUSA and various construction programs, led him to excel in Facilithon. Toby, currently enrolled in the electromechanical technology course at Texas State Technical College, talks about how his early work experiences and the encouragement from his instructors steered him towards facilities management.

In the Facilithon Competition, participants from across the country are challenged to respond to real-world facilities management scenarios. Anderson and Toby discuss their experiences tackling problems ranging from financial planning for amusement parks to emergency responses in hospital settings. They highlight the importance of quick thinking, comprehensive knowledge, and the support of mentors in navigating these challenges.

Join us as we discuss the valuable lessons learned from these experiences, the excitement of competing at the national level, and how these young leaders plan to apply their skills in their future careers. Whether it's managing a hospital's fire sprinkler system or finding innovative solutions for an amusement park, Anderson and Toby's stories demonstrate the diverse and dynamic world of facilities management.

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Anderson Reynolds graduated from high school in the Denver Metro area in the spring of 2024. Throughout high school he participated in leadership, career exploration, and CTE programs, including a construction management program and later SkillsUSA. Through these programs he has acquired certifications in construction safety and sustainability, while representing his community as the state secretary for SkillsUSA Colorado from 2023-2024, where he attended two SkillsUSA national conferences as a competitor. At the 2024 national conference, he participated in Facilithon, where he took gold in the high school division.

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Toby Styron Jr. from Roscoe, West Texas, began working at 12 at Day Sign Co. in Abilene, learning business and leadership under Jake Day's mentorship. His diverse career includes roles as a foreman, welder, plumber, jailer, and contractor. The first in his family to graduate high school and college, he earned degrees from Texas State Technical College Sweetwater and Texas Tech University. Initially pursuing a medical career, Toby found his passion in the trades, mastering welding. With experiences across the country, he is proud of his achievements and dedicated to inspiring others to strive for their best.

Start Now: A Guide to Building or Enhancing Your Emergency Management Program - Part 2: Insurance

Tue, 30 Jul 2024 16:00:00 -0700

In part two of our series, "Start Now: A Guide to Building or Enhancing Your Emergency Management Program," Scott Ployer, President and CEO of National Property Management Strategies Group, explores the vital role of insurance in facilities management.

With insurance premiums skyrocketing, Scott offers strategies to help companies mitigate these costs by fostering a safety-first culture and conducting thorough risk assessments. He highlights the importance of regularly updating standard operating procedures and leveraging resources from insurance carriers to minimize claims and enhance safety programs.

Scott’s insights offer actionable advice to help you stay ahead of potential risks and ensure your organization is ready for any crisis. Discover how climate change impacts insurance, the benefits of voluntary risk assessments, and best practices for updating company policies annually.

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Scott Ployer is a seasoned real estate and property management executive with 36 years of experience in managing residential, commercial, industrial, office, and government properties. He has a proven track record of implementing cost-saving initiatives and serving in high-responsibility roles, including as a Receiver’s Administrator for the U.S. Bankruptcy Court and federal banks. Ployer holds numerous industry-specific certifications and licenses, showcasing his extensive expertise and commitment to excellence.

Empowering Facilities Management through Trade Schools, FCAs, and Sustainability

Thu, 18 Jul 2024 12:00:00 -0700

In this episode, we chat with Sean Tracy, the Director of Facilities at AdventHealth Castle Rock. With 20 years in healthcare facilities management, Sean takes us through his career journey, from trade school to spearheading sustainability efforts. He explains why trade schools are so valuable and how Facility Condition Assessments (FCA) help in planning for the future.

Sean shares the innovative measures he's implementing to reduce energy use, including solar and wind energy. He also describes how grants can support sustainability projects and the benefits of adopting electric vehicles for energy efficiency. With a forward-looking vision for the industry, Sean emphasizes the importance of proactive sustainability practices and the crucial role of facilities teams.

Tune in for an engaging look at the future of healthcare facilities management and sustainability.

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Sean Tracy has 20 years’ experience in healthcare facilities management and is currently the facilities director at Castle Rock Adventist Hospital. Sean holds a bachelor’s in healthcare administrations from Colorado State University and is currently finishing his master’s degree. Sean is also a Certified Healthcare Facilities Manager through the American Society of Healthcare and serves as this year’s president for the Colorado Association of Healthcare Engineers and Directors. He is passionate about providing a facility that provides a high level of care while increasing sustainability.

Start Now: A Guide to Building or Enhancing Your Emergency Management Program - Part 1: OSHA

Wed, 17 Jul 2024 16:00:00 -0700

In this special three-part series, "Start Now: A Guide to Building or Enhancing Your Emergency Management Program," Scott Ployer, President and CEO at National Property Management Strategies Group, provides valuable insights and practical advice for Facilities Managers across industries. In the first episode, Scott delves into the essential role of OSHA, discussing its functions, the latest updates for 2024, and tips for maintaining workplace safety. Listeners will learn about new reporting methodologies, addressing workplace violence, the importance of reporting near misses, and the difference between hard hats and safety helmets. This series is a must-listen for facility managers and safety professionals looking to enhance their emergency management programs. Tune in and stay informed on the latest in occupational safety.

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Scott Ployer is a seasoned real estate and property management executive with 36 years of experience in managing residential, commercial, industrial, office, and government properties. He has a proven track record of implementing cost-saving initiatives and serving in high-responsibility roles, including as a Receiver’s Administrator for the U.S. Bankruptcy Court and federal banks. Ployer holds numerous industry-specific certifications and licenses, showcasing his extensive expertise and commitment to excellence.

Setting the Bar in Facilities: A Profile in Excellence with the Juilliard School

Mon, 15 Jul 2024 11:00:00 -0700

In today's discussion, Paul Sutter, Associate Vice President of Facilities and Capital Projects at the Julliard School, takes us behind the scenes at this world-renowned performing arts education institution.

From overseeing a vast array of facilities within Lincoln Center to maintaining impeccable standards for students and staff, Paul shares his journey from golf course superintendent to managing one of the most prestigious arts institutions globally.

Discover how Juilliard's facilities team tackles unique challenges, such as maintaining acoustical perfection in practice rooms and creatively repurposing spaces to meet the institution's growing needs. Gain insights into their innovative approach to facilities management, where they balance the demands of a vibrant arts campus within an historic urban environment.

Whether you're involved in facilities management or simply fascinated by the inner workings of iconic institutions, Facility Voices provides a behind-the-scenes look at the critical role facilities play in supporting excellence in education and the arts.

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Paul Sutter is the Associate Vice President for Facilities and Capital Projects at the Juilliard School, where he oversees the management of its facilities and capital departments. With three decades of experience, Paul has expertly handled a diverse range of non-profit facilities, including the renowned Brooklyn Bridge Park and the historic Park Avenue Armory. His extensive background in managing world-class urban parks and cultural institutions uniquely positions him to support the Juilliard School, the premier performing arts school globally.

Reimagining Resilience: A Contemporary Approach to Emergency Management & Business Continuity

Mon, 08 Jul 2024 14:00:00 -0700

In this episode, David sits down with Dr. Walter Lamar, Executive Director of Health, Safety, and Environmental for the University of Miami Health Care System. Dr. Lamar shares his extensive background in emergency management and public health, providing a unique perspective on managing safety functions across diverse communities in South Florida.

Learn about the innovative approaches Dr. Lamar and his team employ to ensure the safety and well-being of thousands of employees and patients, the importance of effective communication in emergency situations, and the critical role of business continuity in healthcare. From discussing the impact of AI on emergency management to exploring the differences between disaster response, emergency management, and business continuity, this episode is packed with valuable insights for anyone involved in facility management and emergency planning.

Tune in to learn how to think differently about safety, coordination, and collaboration in the ever-evolving world of facility management.

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Dr. Lamar, Ph.D. in Public Safety with a specialization in Emergency Management, is a Certified Emergency Disaster Professional (CEDP) and Master Business Continuity Professional (MBCP). As Executive Director of Occupational Health, Safety, and Compliance for the University of Miami Health System, he oversees health, safety, and continuity compliance across UHealth facilities in South Florida. He has extensive experience in Business Continuity, Emergency Management, and Risk Management and has played a key role in major federal regulatory inspections.

Safety First: Fostering a Culture of Continuous Safety in the Workplace

Fri, 28 Jun 2024 15:00:00 -0700

In this episode, David is joined by Scott Ployer, President and CEO of National Property Management Strategies Group. Scott shares his 38-year journey in facilities management, construction, development, and safety, along with insights into his consultancy work with various organizations on strategic planning, process improvement, and safety programs.

Scott emphasizes the significance of embedding safety within company culture, highlighting how a proactive approach can mitigate risks and enhance overall operational efficiency. Scott provides practical tips for maintaining a safe and compliant workplace, drawing from his extensive experience in managing diverse facilities.

Tune in for an engaging and informative discussion on all things facilities management, and learn how to elevate your organization’s safety standards and operational excellence.

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Scott Ployer is a seasoned real estate and property management executive with 36 years of experience in managing residential, commercial, industrial, office, and government properties. He has a proven track record of implementing cost-saving initiatives and serving in high-responsibility roles, including as a Receiver’s Administrator for the U.S. Bankruptcy Court and federal banks. Ployer holds numerous industry-specific certifications and licenses, showcasing his extensive expertise and commitment to excellence.

Facilities Maintenance Software: Empowering Your Team for Success

Fri, 21 Jun 2024 15:00:00 -0700

Maria Johnson, a seasoned leader in the restaurant facilities and construction industry, shares her inspiring journey from emigrating from Venezuela to the United States as a child, witnessing her parents' hard work, and pursuing her own career in the restaurant and retail industry. Rising from a secretary to VP of Development, Maria emphasizes the importance of education, determination, and leveraging opportunities.

Maria and David explore the complexities of implementing CMMS platforms in facilities management. Maria offers practical advice on selecting the right system, emphasizing the need for thorough vetting, training, and ongoing support. She highlights the benefits of CMMS platforms in tracking asset lifecycles, scheduling maintenance, and improving operational efficiency. They discuss the challenges companies face with outdated systems and the importance of adaptability and vendor collaboration.

Throughout the conversation, Maria underscores the necessity of setting up systems for success and maintaining open communication with all stakeholders. This episode is packed with valuable insights for anyone in facilities management looking to optimize their processes and embrace modern technologies.

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Maria Johnson is an accomplished construction and facilities executive with over 25 years of experience in the restaurant and retail industry. Born in Venezuela and raised in the U.S., she drew inspiration from her parents' sacrifices and hard work in minimum-wage jobs. Maria began her career as a secretary and steadily rose to the role of VP of Development. Her dedication to fostering organizational growth, rebranding, and infrastructure maintenance has been a driving force throughout her career.

Adapting to Change: Navigating the Dynamics of a Hybrid Workforce and Unlocking the Vital Role of Facilities Teams

Mon, 17 Jun 2024 15:00:00 -0700

Leni Rivera, Owner of WorkplaceXperience, takes Facility Voices listeners on a compelling journey from her beginnings as an actor with a degree from NYU to her current role as a workplace experience advocate. With a background in the performing arts, Leni developed a deep understanding of human behavior, a skill she seamlessly transitioned into creating environments that support people. Her career has taken took her around the globe, from managing interior design companies in the UAE to overseeing real estate development in Dubai and managing workplace experience for a pharmaceutical giant in the Philippines.

Throughout her journey, Leni witnessed the profound impact of physical environments on people's well-being and productivity. Her passion for workplace experience led her to advocate for greater recognition of workplace functions and the importance of cohesive workplace strategies. Leni shares insights on the evolving role of facility managers, the challenges of hybrid work environments, and the importance of community and collaboration in the facilities management industry. You won't want to miss this episode!

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Leni Rivera is a Workplace Experience author, speaker, and industry advocate. She has appeared on NBC and Fox News, and in publications like Forbes and Reworked. Rivera is a frequent guest on radio shows, podcasts, and at corporate events and conferences, including IFMA’s World Workplace in 2022 and 2023. In 2023, she co-launched the Workplace Experience Training Program, an online platform aimed at highlighting the importance of Workplace Experience and empowering Facility Professionals globally.

Balancing Patient Safety and Cost Efficiency: Harnessing Code Compliance for Quality Care and Savings

Fri, 07 Jun 2024 16:00:00 -0700

In today's episode, David sits down with Josh Bracket, the System Regulatory Director of Facilities Services at Banner Health.

Josh shares his unique journey from being an EMT driver to leading regulatory efforts at one of the most innovative healthcare systems in the U.S. He discusses the crucial role of code flexibility and risk assessments in achieving significant cost savings without compromising patient safety and highlights how continuous evaluation and cross-training are vital to effective facilities management.

Additionally, Josh explores the impact of innovative strategies and a unified approach to patient safety, embodied in Banner Health's commitment to "Sophia," their named model patient. This dedication drives operational efficiency and enhances the quality of care.

Whether you're in healthcare, facilities management, or simply interested in learning from the best, this episode is packed with insights and practical examples that underscore the importance of proactive and informed facilities management.

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Joshua Brackett, PE, SASHE, CHFM is the System Regulatory Director of Facilities Operations at Banner Health, offering expertise in health care facilities management, fire protection, and regulatory compliance. With a background in fire protection design and extensive experience in regulatory affairs, he has contributed to national standards committees and co-founded Legacy FM, focusing on empowering facility management teams through education and training programs.

Maximizing Maintenance Efficiency: A Deep Dive into In-House vs. Outsourced Strategies

Mon, 03 Jun 2024 15:00:00 -0700

In today's episode, David is joined by Mike Smith, Senior Facilities Maintenance Manager at Saddle Creek Logistics Services.

Mike's journey in maintenance began as an Air Force Mechanic, where he honed his skills keeping crucial equipment operational and efficient. From there, he transitioned into his current role, where he oversees the maintenance operations for Saddle Creek Logistics Services.

Mike shares the nuances of the facilities management industry, contrasting the dynamics of outsourcing and in-house maintenance. He explains the different strategies he employs to optimize workforce efficiency and achieve significant cost savings, shedding light on the tactical approaches that drive success in this critical aspect of operations.

Don't miss out on this engaging conversation about real-world facilities management experiences and the insights shared by industry experts like Mike Smith.

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Mike Smith, Senior Facilities Maintenance Manager at Saddle Creek Logistics Services, is an experienced professional adept at overseeing maintenance operations in manufacturing facilities across Texas. Skilled in Predictive and Reliability maintenance strategies, he ensures cost-effective, timely, and high-quality service delivery. Currently pursuing CMRP certification to further enhance his expertise, Mike is recognized for his exceptional organizational skills, attention to detail, and adept problem-solving abilities.

Empowering Education: Harnessing Grants for Sustainable Transformation in Long-Term Facilities Development

Fri, 24 May 2024 14:00:00 -0700

In this episode of Facility Voices, David sits down with Dr. Louis Fletcher, Executive Director for Facilities and Operations at School District 49 in Colorado Springs. Dr. Fletcher, with his extensive background in the Air Force and higher education, provides invaluable insights into the multifaceted role of facilities management in education.

From dealing with snow delays to tackling deferred maintenance, Dr. Fletcher discusses the challenges and innovations shaping the landscape of facilities management. Learn how his district is leveraging grants and forging partnerships to enhance energy efficiency, modernize security systems, and plan for the future.

This episode provides a compelling exploration of the behind-the-scenes efforts that keep our schools safe, functional, and ready to inspire the next generation.

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Dr. Louis L. Fletcher, Executive Director of Facilities and Operations for El Paso County Colorado School District 49, oversees various departments serving 28,000 PK-12 students. Prior roles include CEO for Troy University's Western Region and a 20-year tenure as a United States Air Force officer, culminating in founding the Advanced Space Operations School in Colorado Springs.

Optimizing Quality of Life: The Impact of Facilities Management

Fri, 17 May 2024 15:00:00 -0700

This week David is joined by Melissa Petracca, Facilities Manager, and Jim Campoli, Senior Director of Operations and Services at Matheny Medical and Education Center. Melissa and Jim share their unique journeys into facilities management, detailing the complexities and challenges they face at Matheny, a 101-bed specialty hospital and special needs school in New Jersey.

Hear how Melissa grew from front desk receptionist to Facilities Manager, confronting the distinctive operational challenges of an aging structure initially intended as a school, and discover how Jim utilizes his over 40 years of experience managing large, complex facilities to ensure his team is meeting the specialized needs of Matheny's medically complex patients.

Learn about the innovative solutions they employ to manage budget constraints as a nonprofit, the importance of adaptive technologies in enhancing patient freedom, and the critical role of hands-on field experience in effective facilities management.

Whether you're a seasoned FM professional or new to the field, Melissa and Jim's insights offer valuable lessons on problem-solving, creative budgeting, and maintaining high standards of care in a specialized environment.

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Melissa Petracca is the Facilities Manager for the Matheny Medical and Educational Center. Melissa has been with Matheny for eight years and is a dedicated operations professional. She has guided the organization through various Joint Commission and Department of Health surveys, as well as assisting in Capital Planning efforts. Melissa enjoys problem solving and enacting processes that result in greater efficiencies so that her direct reports may perform their jobs better.

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Jim Campoli is the Senior Director of Operations & Services at Matheny Medical and Educational Center. With extensive experience managing up to 9,000,000 square feet of healthcare, education, and research facilities, Jim has overseen both union and non-union teams of 8 to 500 people. He has helped over 50 employees advance to supervisory roles, emphasizing talent, outcomes, and dedication.

Empowering Excellence: Self-Assessment Tools for Building and Sustaining Successful Facilities Teams

Fri, 10 May 2024 15:00:00 -0700

In this episode of Facility Voices we hear from Jeremiah Johnson, COO at Muskego-Norway School District, as he shares his career path from custodian to district leader, offering insights into workforce retention strategies and innovative initiatives.

Learn about the Muskego-Norway School District, serving around 5,000 students across six schools in southeastern Wisconsin, and their efforts to revitalize trade programs and develop cutting-edge facilities, all aimed at enhancing student learning. Follow Jeremiah's inspiring journey, where leadership and innovation play pivotal roles, showcasing the district's commitment to growth and excellence. Plus, learn how initiatives like "extreme ownership" are fostering positive change and accountability within the district's culture.

Don't miss this informative episode explaining how dedication and forward-thinking approaches are shaping the future of facilities management and education.

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Jeremiah has dedicated 21 years to the Muskego-Norway School District, overseeing facilities, capital projects, safety, and HR, while also serving in leadership roles for various associations. He's been recognized with multiple awards, including Wisconsin Facilities Manager of the Year and the Jean B. Tyler Leader of the Future Award, for his impactful contributions to education and safety initiatives.

Registered Apprenticeships: Bridging the Gap in Skilled Trades

Fri, 03 May 2024 17:00:00 -0700

Steve Lindas, an Apprenticeship Training Representative for the Florida Department of Education talks about his career – from apprenticing in faux painting to shaping apprenticeship programs for the state in this week’s Facility Voices podcast.

Steve provides a window into Florida's approach to registered apprenticeship, revealing how these programs provide valuable skills and serve as a ladder for career advancement, challenging perceptions, and paving the way for success in skilled trades.

Discover the impact of registered apprenticeship programs, how they differ from their non-registered counterparts, and why they're becoming a vital part of workforce development strategies. You won't want to miss out on this exploration of the transformative power of apprenticeship programs and celebrate the dedicated individuals like Steve Lindes who are shaping the future of workforce development in Florida and beyond.

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Steve Lindas has been with the Dept. of Education as an Apprenticeship Training Representative since July 2008. Prior to his current position, he has held multiple positions working in the Apprenticeship arena since the late 1970’s. He has been a journeyperson working with Registered Apprentices on their On-the-Job training. He has served as a Related Training Instructor (holding a current Orange County Public School Teaching Certificate), an Assistant Director and then a Director of a Registered Apprenticeship program as well as a Registered Pre-Apprenticeship program, all in the State of Florida.

Strategies for Assessing and Managing Risk in Asset Replacement and Investment

Fri, 26 Apr 2024 16:00:00 -0700

Scott Mason, Executive Director of Business Development at DNV Healthcare, takes Facility Voices listeners on a compelling journey from his beginnings as an electronics technician in the Navy to his pivotal role in strategic asset management and accreditation within healthcare facilities. Scott shares his wealth of expertise, offering a unique perspective on the intricate task of assessing and managing risk in healthcare facility management.

Drawing from his extensive experience in life safety, compliance, and risk analysis, he provides a unique perspective on the challenges faced by FM professionals. Scott underscores the vital role these professionals play in ensuring the safety, efficiency, and sustainability of healthcare facilities. FM Management is not just about fixing leaky pipes or replacing light bulbs; it's about safeguarding the well-being of patients and staff alike.

Whether you're new to the field of facility management or a seasoned veteran, Scott's remarkable journey and vast expertise are certain to inform and inspire you.

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As a 30+ year professional, Scott Mason recently joined DNV Healthcare as the Executive Director of Business Development.

Scott’s professional knowledge complements the team’s growing list of multi-disciplined experts including: Accreditation, Certification, Training, Administrative, and Sales professionals. Scott’s background includes sales, sales management, general, service, and operational management, SimplexGrinnell Certified Project Manager Certification, TYCO Six Sigma Green Belt Certification, Certified Kaizen Facilitator, business consulting, life coaching, strategic development, and change management facilitator.

Poised to impact DNV, Scott will lead, direct, and guide DNV's sales organization in assisting clients in making measurable improvements and patient outcomes.

Scott holds a Certified Healthcare Operations Professional (CHOP), and Health Care Construction (HCC) certification through the American Hospital Association (AHA) and is a recognized Fellow of the Royal Society of Health Professionals (FRSHP). He has an MA in Organizational Leadership – Organizational Development Consulting Concentration from Regent University and a BSBM in Business from Cornerstone University, Grand Rapids, MI.

Scott’s approach to life furthers his passion of helping, coaching and mentoring others in his new position at DNV. With his proactive and positive approaches, Scott looks forward to helping and protecting clients as together "We Care, We Dare, We Share"

Does Water Quality Matter? A Look at Water Quality in FM

Thu, 18 Apr 2024 15:00:00 -0700

In this episode of Facility Voices we hear from industry leader Shane Sullivan, VP of Sales at Nephros, as he shares the critical importance of water quality management in healthcare and beyond.

Drawing from over 25 years of experience in facilities and maintenance, Shane guides us through his career journey, spanning from biopharmaceutical and university research environments to his current position at Nephros, a medical device company specializing in filtration solutions. He sheds light on prevalent water quality concerns within the industry, such as lead levels, PFAS, and other harmful elements, underscoring the critical role of water filtration, particularly for dialysis patients.

Shane also talks about the challenges faced in healthcare facilities, dealing with old infrastructure headaches, and how natural disasters can throw a curveball into the mix. Shane provides valuable insights into the multifaceted world of water management, touching on important stuff like ASHRAE guidelines and CDC toolkits that are key for public health.

If you're keen to pick up some practical tips on boosting safety and resilience in our buildings, this episode is a must listen!

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Shane received his Bachelors of Science from the University of Southern California and had spent the past 25+ years serving in healthcare, life science and biopharmaceutical environments. In the past twelve years he’s been focused on raising awareness and addressing water quality in dialysis and healthcare in an effort to reduce healthcare associated infections. He’s spent the past four years on the Board or Directors for both the California APIC Coordinating Council and Greater Los Angeles Chapter for the Association for Professionals in Infection Control and looking to serve CSHE.

Optimizing Your Facilities: Navigating Change, Team Dynamics, and Technology Integration for Long-Term Success

Fri, 12 Apr 2024 08:00:00 -0700

In this episode of Facility Voices, Andy Gager, CEO of AMG International Consulting, shares insights from his extensive background, spanning from manufacturing to consulting, and offers a unique perspective on the intersection of operations, maintenance, and facilities management.

Andy explores and elaborates on the pressing issues facing the industry today, from the impact of technology advancements to the critical importance of effectively managing changes. He also discusses the importance of team dynamics for the long-term success of a facility. Drawing from his wealth of experience, he explores strategies for enhancing efficiency, optimizing processes, and fostering a culture of continuous improvement within facilities management organizations.

You won't want to miss out on this episode packed with actionable insights and expert perspectives on how you can best optimize your facility operations.

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Andrew Gager is a seasoned industry expert with over two decades of experience spanning warehousing operations, plant management, and global consulting. He specializes in optimizing operations, maintenance best practices, and materials management across various sectors including manufacturing, oil & gas, and transportation. As CEO of AMG International Consulting, Inc., Andrew focuses on developing and implementing reliability-based solutions within Asset Performance Management systems. Accredited with certifications including CMRP, CPIM, CRL, CSSGB, and CAMA, he holds a BS in Business & Operations Management from the Rochester Institute of Technology. Andrew is also a respected author, speaker, and facilitator, contributing to trade magazines and industry events worldwide while serving on multiple committees including SMRP and iAM.

Navigating Technology Shifts Starts with Identifying Needs

Fri, 05 Apr 2024 16:00:00 -0700

In this episode of Facility Voices, Andrew Akard, Vice President of Facilities at Tinker Federal Credit Union, talks about technology in facilities management and shares some of the innovative approaches employed at Tinker.

Andrew emphasizes the importance of clearly articulating objectives and collaborating with other departments to ensure successful technology integration. He highlights the significance of effective communication with leadership and the need to tailor messages to specific audiences to build confidence in proposed initiatives. He underscores the value of seeking feedback and remaining open to refining proposals based on input from stakeholders.

Andrew discusses the challenges of managing facilities spread out over a wide geographical area and the strategies his team employs to overcome them, including smart irrigation controllers and EMS systems.

You won’t want to miss out on this important episode, offering valuable insights and practical strategies for driving innovation in the field!

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Andrew Akard directs building construction, remodeling, maintenance, janitorial services and lawn care for TFCU’s branches and corporate offices. Akard ensures that the member’s perspective is a driving force behind TFCU’s strategic priorities, business decisions and organizational processes in existing and future TFCU locations. This can be seen in TFCU’s mission of incorporating new technologies at their branches, such as Interactive Teller Machines (ITMs) and electric vehicle charging stations.

Prior to joining TFCU, Akard served in the US Navy for eight years as an operations intelligence specialist, where he served as a mentor and advisor to the Afghan National Army in Afghanistan from 2010 to 2011. After separating from the military, Akard worked in operations for property management and commercial real estate companies, most recently as the director of operations at Simon Property Group.

Akard received his bachelor’s degree in political science from Oklahoma Christian University and his master’s of business administration from Loyola University Maryland.

Selling to Leadership: Building Your Business Case

Fri, 29 Mar 2024 17:00:00 -0700

In this episode of Facility Voices, Michael Wood, Senior Director of Facility Support Services at Parkland Health, shares his extensive expertise garnered over three decades in the industry.

As the Director of Facility Support Services, Michael orchestrates operations across a vast 7-million-square-foot campus, navigating the day-to-day challenges inherent in sustaining essential systems at one of the busiest healthcare facilities in the United States. He also calls attention to the pivotal role of effective communication, fostering transparent relationships with leadership, and crafting persuasive business proposals to drive facility initiatives forward.

Michael highlights the importance of thoroughly understanding your business and the potential impacts of facilities, distinguishing between scheduled and emergency "down" times, and conducting thorough risk assessments. Additionally, he emphasizes tailoring communication to fit the preferences of leadership, breaking down facility management jargon into understandable terms and ensuring clear expectations on presentation style and report frequency.

Overall, Michael advocates for transparency, urging facility managers to request only what's truly necessary while maintaining a keen eye on financials to bolster credibility. He stresses the significance of taking ownership of mistakes and conducting regular walkthroughs to intimately acquaint oneself with the facilities.

You won’t want to miss out on this episode and Michael's best practices when it comes to communicating your facilities’ and team’s needs with upper management.

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Mr. Wood serves as the Sr. Director, Facilities Support Services for Parkland Health. He is responsible for Engineering Service, Clinical Engineering, Sustainability, Environment of Care and Life Safety Compliance. In this role, he has direct oversight of 7.2 million square feet of occupied space including the acute care hospital, ambulatory surgery center and several outpatient facilities throughout Dallas County. In addition, he served as a bridge between the operations team and the Parkland Hospital design team to ensure operational input in an excellent design, build, and transition for the New Parkland campus replacement project.

Prior to joining the Parkland, Mr. Wood served as the Director of Engineering for University of Oklahoma (OU) Medical Center and served as a Director Consultant for various other health systems across the nation. Mr. Wood has extensive regulatory and facility operational management experience and has worked in a variety healthcare settings for the past thirty years.

Mr. Wood is a Certified Healthcare Facility Manager (CHFM), Certified Healthcare Safety Professional (CHSP) and Certified Healthcare Emergency Professional (CHEP).

Training in FM: An Investment in your Team

Mon, 25 Mar 2024 10:00:00 -0700

In this episode of Facility Voices, Raymond Perrier, Training and Business Development at Prime Power Services, joins David to discuss the power of cross-training within organizations. Raymond, a seasoned expert in facility operations, shares firsthand experiences of implementing cross-training initiatives, highlighting how he bridges the gap between departments and cultivates a culture of collaboration. From technicians gaining insight into sales processes to employees pursuing external training opportunities, Raymond talks about how investing in continuous learning enhance employee skills and organizational efficiency.

Raymond also reveals how cross-training initiatives empower individual employees and fortifies the fabric of your organization, leading to improved communication, customer satisfaction, and streamlined operations.

Don't miss out on these exclusive insights shared by industry expert Raymond Perrier to enhance your facility management strategies.

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Raymond Perrier has 12 years of higher education and learning development experience. In his current role as Business and Training Developer at Prime Power Services, he works closely with customers to analyze their training needs and develops training solutions to help them overcome challenges related to skill gaps in their company. He is an expert in adult learning, online learning design, and training program management. His training team won the Apex Award for excellent training in 2023 and 2024, and he is always looking for new ways to leverage technologies, techniques, and methods for delivering excellent training.

Empowering the Future: Pathways for Success in Facilities Management for the Next Generation

Tue, 19 Mar 2024 15:00:00 -0700

In this episode Carolyn McGary, National Director of FM Pipeline, and Jim Zirbel, Chairman at FM Pipeline, discuss the role of development programs in the facility management industry. Carolyn shares her passion for mentoring the next generation, and Jim brings his entrepreneurial spirit to the conversation, discussing his work in the built environment technology space.

Their discussion explores the importance of engaging and empowering young people, with Carolyn and Jim sharing insights from their experiences working with students and educators at organizations like FM Pipeline and SkillsUSA Facilathon. They discuss the need for hands-on learning and real-world examples to attract young talent to the industry and address the skills gap.

They invite listeners to get involved in volunteering and judging at Facilathon competitions, providing an opportunity to connect with talented young adults and shape the future of facility management. This episode is sure to inspire you to get involved and help support tomorrow’s facilities professionals.

Facilities Training – A Forward Approach to Building a Successful Team

Fri, 08 Mar 2024 17:00:00 -0800

In this episode of Facility Voices Lindsey Brackett, Chief Empowerment Officer at Legacy FM, shares her inspiring journey and expert advice on training a facilities team.

Lindsey recounts her journey from structural engineering to founder of Legacy FM, a company focused on preserving institutional knowledge in the face of an aging workforce crisis. Through Legacy FM, Lindsey empowers the next generation by capturing and sharing legacy knowledge through custom training programs.

Lindsey provides valuable insights into the gaps in the industry, from technical proficiency to sustainability practices and leadership development. She emphasizes the importance of addressing these gaps through objective assessment and tailored training programs, highlighting the importance of overcoming resistance and fostering a culture of continuous improvement when implementing change within organizations.

Don't miss out on this enlightening conversation with Lindsey Brackett and insights that promise to shape the future of facilities management training.

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Lindsey Brackett is the Chief Empowerment Officer of Legacy FM, LLC, keynote speaker, and an influential figure in the healthcare facilities management industry. Her credentials include Certified Healthcare Constructor, Certified Healthcare Facility Manager, Certified Health Care Physical Environment Worker, and SASHE. Since 2010, she has been providing solutions, including staff assessments and training, to facilities management teams. Lindsey has led the development and management of over 150 educational resources and currently serves on the ASHE Advisory Board, is a liaison to the ASHE Sustainability Task Force, is the President of the Women in Healthcare – Phoenix Chapter, and has authored numerous articles and white papers for the health care facilities management industry. She is a former ASHE faculty for various educational programs, a content contributor to ASHE's YouTube channel, and a contributing author for ASHE's Sustainability Guide, published in 2021.

The three “E’s” of Human Connection & Facilities Management

Mon, 04 Mar 2024 16:00:00 -0800

In this episode of Facility Voices Lisa Trayter, Director of Facilities and Transportation at Yough School District, communicates her wealth of knowledge accumulated over years of experience managing facilities and transportation. Discover how Lisa climbed the ladder from an administrative assistant to her current role overseeing five school buildings.

Lisa shares her leadership perspective, emphasizing the importance of nurturing individual superpowers and personalities within her team. With a goal of “getting to 9” Lisa shares how a collaborative mindset can empower your team by allowing them the flexibility to find the best way to achieve “9” each day. Learn about her three E's mantra—Educate, Empower, and Enrich—and how these values guide her approach to continuous improvement and employee retention.

Lisa also passes on strategies for working effectively with unions and vendors, reiterating her “you and me vs. the problem” approach. She emphasizes being selective during your vendor selection process, making sure you both have transparent shared expectations around communication and service, and an ongoing open dialogue to address issues as they arise.

This episode is a must listen for all those looking for new ways to approach facility leadership. Lisa truly brings an effective approach to what it means to be a leader, reframing failure as learning opportunities and providing tangible advice for other managers in the field.

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Lisa Trayter is a dedicated leader with over 12 years of experience in the Yough School District. She oversees facilities management and transportation services for 2000 students while fostering a culture of trust and connection. Lisa actively engages in professional associations such as the Pennsylvania Association of School Business Officials (PASBO), the Western Pennsylvania Facilities Directors Association (where she serves as an officer), and the Keystone Chapter of APPA to expand her knowledge and expertise. She holds a ProFM credential, embodying her commitment to growth. Guided by the Four Agreements, she values integrity, resilience, and continuous improvement. Lisa's dedication to excellence and community inspires positive change and enriches the lives of those she serves.

Working Efficiently Starts with Breaking Free from the Comfort Zone

Mon, 26 Feb 2024 09:00:00 -0800

Join Shalita Myrick, Principal Facilities Project Manager at the University of Texas MD Anderson Cancer Center, in this episode of Facility Voices as we traverse unconventional facility career paths, what it’s like working in healthcare facilities, and the power of mentorship.

Shalita shares her facilities management trajectory, starting from a background in political science and B2B sales, and discusses how her experiences working with impactful women in the public policy sector ultimately led her to her current role at MD Anderson. She also examines the dynamic nature of her role, from design reviews to managing existing infrastructure, ensuring safety, and planning for the future. Additionally, Shalita emphasizes her facility’s leadership role as a comprehensive cancer center with a strong focus on mission-driven facilities management.

Shalita and David also discuss the industry's continued evolution, and the importance of mentorship and continuous learning in navigating the FM landscape.

You won’t want to miss this insightful conversation that highlights the significance of facilities management to various industries and the exciting opportunities that emerging technologies present for growth and innovation.

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Shalita Myrick is a growth mindset professional with experience in telecommunications/data infrastructure, sales, healthcare, and facilities management. She draws on these experiences to drive efficiency as the Principal Facilities Project Manager for Engineering and Building Systems Management at MD Anderson Cancer Center.

Before MD Anderson, Shalita led Facilities Operations projects at Texas Children’s Hospital, UT Southwestern Medical Center, and Kaiser Permanente. While Shalita holds a B.A. in Political Science from Spelman College, she became a pioneer in FM by being the first graduate to earn a Master of Science in Facility Management from the University of Texas San Antonio. The master’s program, developed to provide formal facility management education by subject matter expert faculty, aims to give back to the next generation of facilities leaders. Shalita continues in the spirit of these efforts by serving as the Young Professionals Chair for IFMA – Academic Facilities Council.

A Positive Approach: Nurturing Your Team to get 100%

Fri, 16 Feb 2024 14:00:00 -0800

Santiago Chambers brings over 30 years of seasoned expertise from his naval service to his current role as Director of Plant Operations at Los Alamitos Medical Center. In this installment of Facility Voices, he reflects on his extensive experience spanning both healthcare facilities and the United States Navy.

Santiago takes us through his journey from the military to facilities management, highlighting the value of teamwork and a positive mindset. Additionally, he delves into strategies for addressing staff retention and succession planning, especially in light of retirements. Santiago's successful approach involves developing talent from within, cross-training team members, and identifying hidden potential in ancillary departments.

David and Santiago also analyze the hurdles faced by facilities management during the pandemic, including the struggle to maintain aging systems with limited resources. From the impact on power and HVAC systems to the broader issue of funding urgent repairs, Santiago sheds light on the daily battles facilities managers face.

This engaging conversation goes beyond the surface, offering practical insights and inspiration for facilities managers navigating the complexities of their roles in today's ever-evolving landscape.

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Santiago D. Chambers, Sr., BS., CHSP, CHEP is the Director of Plant Operations for Los Alamitos Medical Center, a part of Tenet Healthcare. Prior to this, Santiago worked for Fountain Valley Regional Hospital for 4 years, Providence Little Company of Mary Torrance and San Pedro Medical Centers as the South Bay Manager of Safety, Security, Parking and Disaster for 2 years and Children’s Hospital of Los Angeles for 10 years as the Director of Support Services and Hospital Safety Officer.

Santiago is a Certified Healthcare Safety Professional and Certified Healthcare Emergency Professional with many other professional licenses and certifications related to safety, security, hazmat, emergency preparedness and fire and life safety. Santiago has a BS in Health and Human Services from the University of Arizona Global Campus and currently enrolled in the master's in healthcare administration Program. Santiago served 2018-2020 as the Los Angeles Chapter President of the California Society for Healthcare Engineering (CSHE) and previously served as the Secretary, Treasurer and Vice President of the Orange County Chapter of CSHE. Santiago has been a member of CSHE since 2005. Santiago served in the US Navy and has been married for 28 years with two daughters in college and a son in the US Marines.

Integrating Technology with Nature – Healthy Trees and Grounds

Fri, 09 Feb 2024 14:00:00 -0800

In this episode of Facility Voices, Andrew Sileo, Davidson's town Arborist, shares his journey in the dynamic world of urban forestry. Andrew's passion for trees began in high school with the FFA program, leading him to become a certified arborist with over 6 years of experience.

In his current role, Andrew oversees all of Davidson’s public vegetation, spanning many facility campuses and emphasizing the vital role trees play in our communities. Discover how Davidson's "Tree City USA" certification reflects the city’s deep commitment to urban forest conservation, boasting a remarkable 60% canopy coverage.

Andrew also unveils the cutting-edge tools and technology arborists use daily, from handheld microscopes to GIS mapping. Explore the challenges and rewards of Andrew's role, including mitigating storm damage and fostering community education on tree conservation.

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My name is Andrew Sileo and I am a Lorax. Being a Certified Arborist means I take care of and speak for trees in all ways that matter. I went to the University of Mount Olive where I got my degree in Agriculture Productions. As mentioned I am a Certified Arborist, and a Certified Plant Professional. My goal as an Arborist is to help educate the public on tree benefits and what trees have done and continue to do to help people, in hopes people will in turn, plant more trees and help create healthier, more diverse and more sustainable urban forests.

Building Success: Navigating the Pathways to Excellence in Public School Facilities Management

Fri, 02 Feb 2024 17:00:00 -0800

In this episode of Facility Voices, David welcomes Diana Ferrer-Schwartz, Chief Administrative Officer at the New York City Department of Education Division of School Facilities. Diana, with her extensive background in facilities management and administration across the education sector, brings a wealth of experience and expertise to the discussion as she explores the challenges and initiatives shaping the facilities landscape in one of the world's largest school systems.

From juggling a whopping 1400 school buildings to dealing with labor shortages and sustainability, Diana shares what it takes to run educational facilities smoothly. Learn how NYC Public Schools are leading the charge in education with cool apprenticeship programs, career paths, and eco-friendly initiatives.

Gain behind-the-scenes insights into how education facilities management is evolving in today's fast-paced world from one of the industry’s best. Whether you're a seasoned FM pro, an up-and-coming leader, or just curious about what goes on in schools, this episode has loads of juicy info to satisfy your curiosity.

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As the Chief Administrative Officer for the Division of School Facilities, Mrs. Ferrer-Schwartz reports directly to the CEO, John Shea. She oversees a varied portfolio and is responsible for the planning, structure, efficiency, and expertise in directing all agency administrative functions as well as cross-functional project work across all departments with a focus on human capital, contract administration, finance and labor relations work streams. This includes a policy role in creating or adjusting oriented strategies in managing human capital, employee relations, and contract management. Develops and improves internal systems and processes efficiencies, ensuring that all internal organizational policies and procedures are aligned with diversity and inclusion while also building and leveraging relationships with various external stakeholders.

Diana is familiar with the DOE in that she has held positions of increasing responsibilities, including Office of Equal Opportunity Senior Investigator, Senior Impartial Hearing Litigator for the Impartial Hearing-Special Education Office, Deputy Director in the Office of School Health, Interim Director of Policy and Compliance in the Office of School Health, and Director of Permits and Compliance, DSF. Before working at DSF, Diana worked at the Kings County District Attorney’s Office. Diana is a graduate of Pace University and is admitted to practice law in New York and New Jersey.

Developing a Security Plan – Tools and Resources

Mon, 29 Jan 2024 16:00:00 -0800

In this engaging episode of Facility Voices, David is joined by Kristian Gonzales, Sales Manager for Zona FACTA. With a Navy background and specialized expertise in security operations, Kristian offers invaluable insights into developing security plans for Facilities Managers.

Kristian and David discuss all sorts of facility management topics, from hashing out security plans and sizing up threats to tackling cybersecurity, compliance, and training. Through candid conversations and practical advice, Kristian shares knowledge and strategies essential for navigating the complexities of security planning effectively.

Whether you're a seasoned facility manager, an industry professional, or simply curious about the field, this episode delivers valuable insights and actionable tips to elevate your understanding and approach to security planning.

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Kristian Gonzalez, a seasoned professional with 9 years of experience in the Navy, was born in Puerto Rico and raised in Colorado. In his current role at Zona Facta, Kristian thrives in sales, fueled by a passion for human interaction and an 'old school' love for communication and connection. As a father to three beautiful children, who are his daily motivation, Kristian brings a unique blend of personal and professional insights to his work. To him, security is not just a profession; it's a commitment to safeguarding the peace and well-being of others, reflecting a profound understanding of its impact on people's lives.

Giving Back – Educating the Next Generation of FM Professionals

Fri, 19 Jan 2024 14:00:00 -0800

Richard Gunpat, Mechanical Engineer at the Airports Authority of Trinidad and Tobago joins Facility Voices host, David Trask, for an inspiring discussion of sustainability in Facilities Management.

The conversation highlights Richard's extensive 20-year career in facilities management, and his dedication to giving back to the industry through his involvement with IFMA, ASHRAE, and his recent recognition with the IFMA Emerging Professional Award. With extensive experience in energy consulting, aviation, and achieving certifications like FMP and CFM, Richard emphasizes the importance of collaboration, sustainability, and staying updated on industry trends.

Richard also shares some of his impactful initiatives, such as winning the Sustainability Facilities Professional Scholarship and actively contributing to the scholarship committee. He discusses the challenges and rewards of implementing sustainability measures, emphasizing the role of technology, including Building Management Systems (BMS) and Facility Condition Assessments (FCA).

The podcast concludes with a look into Richard's future goals, aspiring to become a global FM consultant to support companies in achieving their FM and sustainability targets. You won't want to miss out on Richard’s inspiring story and his insights into the future of FM sustainability.

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Richard Gunpat is a highly experienced executive leader and consultant with over twenty (20) years of experience locally and regionally in facility management, engineering, project management, energy management, and aviation. As a creative and forward thinker, he is highly able to inspire others and drive strategic action. He currently provides strategic and technical oversight inclusive of LEED consulting for airport-related buildings and mechanical systems at the Airports Authority of Trinidad and Tobago.
Richard, a Mechanical Engineer by profession also holds various prestigious credentials from leading global organizations to include the CFM, PMP, LEED AP BD+C and ASHRAE BCxP. He volunteers with IFMA, GBCI and ASHRAE in several leadership roles and holds true to being a valued servant leader. He continues to lead the way and gives back, having won the IFMA Emerging Professional Award 2023 and selected as an exam subcommittee member for the new ASHRAE Certified Decarbonization Professional (CDP) Program to be launched in 2024.

Making the Switch: Changing to New Facility Technologies

Tue, 16 Jan 2024 17:00:00 -0800

This week’s guest, Josh Ashlock, Director of Building Systems at the University of Texas MD Anderson Cancer Center shares his experience with the challenges and triumphs within healthcare facilities.

Josh's passion for healthcare and his unwavering commitment to the facilities management profession shine through as he walks us through the history of his career. As a husband of 28 years and with 23 years of experience in facilities, Josh brings a unique perspective, discussing how his personal life has influenced and inspired his approach to managing complex facilities.

Josh examines the shift from old-school systems, highlighting the benefits of jumping headfirst into the latest innovations. Whether he's juggling high voltage systems or untangling the web of building automation, Josh breaks down how facilities are the unsung heroes in the healthcare scene. He delves into the intersection of technology, facility management, and healthcare, offering perspectives enriched by his wealth of experience and dedication to shaping the future of healthcare facilities.

Don't miss out on this captivating conversation about the ever-evolving realm of healthcare facility management and the remarkable contributions Josh is making at the MD Anderson Cancer Center.

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Josh has served as a facilities leader in institutions such as municipal, education, senior living, and for the last 10 years in healthcare. Josh began his career in the mechanical trades as a mechanical contractor and stationary engineer and worked his way into leadership roles in facilities management in 1999. Josh holds a Doctorate in Business Administration with an emphasis on leadership from Liberty University. Josh is also a Certified Healthcare Facilities Manager and a Certified Healthcare Constructor through the American Society of Healthcare Engineers. His passion is to grow our next generation of facilities workers and leaders.

Managing Up Empowers a Modern Facilities Team

Tue, 09 Jan 2024 17:00:00 -0800

Facility Voices podcast host, David Trask, is joined by Tia Freiburger, the Senior Manager of Facilities and Operations, Corporate Real Estate at Under Armour.

Tia shares her extensive background in collegiate recreation and facilities, and her transition to corporate America in 2019. As the Senior Manager for Facilities and Operations at Under Armour Tia walks us through the unique challenges and responsibilities of overseeing corporate headquarters, including managing service vendors, venue spaces, offices, gyms, kitchenettes, cafes, a basketball court, a stadium, and even a lab for testing equipment.

Tia also discusses her experiences during the pandemic and reflects on the new challenges of facility operations in response to ever changing circumstances. She discusses how this experience helped prepare her for Under Armour's current move to a new campus, highlighting how important developing standard operating procedures, creating diverse signage for various user groups, and navigating scheduling complexities is in a new space.

This episode is a great listen as it highlights the importance of teamwork, customer service, and adapting to unforeseen challenges.

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Tia began her career in collegiate recreation while in her undergrad at the University of Northern Iowa. She completed her graduate degree at the University of Tennessee and completed a Graduate Assistantship within the Recreation Department. She started her professional career at Florida Gulf Coast University working as the Coordinator of Facilities, Marketing, and Special Events. She then moved onto Towson University where she was the Associate Director of Facilities and Operations. After opening a large-scale expansion, Tia moved onto Under Armour where she is the Senior Manager for Facilities and Operations.

How Technology Is Revolutionizing Training for Facilities Maintenance Professionals

Sun, 31 Dec 2023 14:00:00 -0800

Explore the world of facilities management on Facility Voices. This week’s episode spotlights the technological revolution in training for professionals. Join guest speaker Dan Clapper, Market Director at Interplay Learning, as he shares his insights into their innovative approach.

Dan's journey from a family-owned HVAC business to Interplay Learning unfolds, revealing his industry-rich experiences. Dan explains how Interplay Learning is reshaping technician training with immersive, online simulations that ensure safety and competence. In a time of skilled worker shortages, this method proves vital.

David and Dan delve into the challenges of finding skilled talent and discuss alternative pathways for workforce development. The conversation extends to technology's evolving role in assessing skills and targeted training.

Discover how effective training not only aids recruitment but also fosters employee retention, boosting morale and self-confidence. Tune in to Facility Voices for a glimpse into the transformative power of training in shaping the future of facilities management.

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Dan Clapper serves as the HVAC and Facilities Maintenance Market Director for Interplay Learning. Dan brings 25 years of experience to Interplay in a variety of roles across the HVAC market. Over the years in this space, Dan has developed a passion for helping trade professionals grow their businesses and their people. From installing boilers and HVAC equipment with his father as a teenager to sales, design, and distribution at the wholesale level, to training thousands of HVAC professionals across the country at the manufacturing level, Dan has a unique perspective on best practices.

With tens of millions of people in the US who make less than $15/hr, HVAC and Facilities teams can build a pipeline of talent if they had better in-house training infrastructure. At Interplay, Dan now helps business owners and facilities leaders leverage 3D simulation-based training to help attract new talent to the industry and upskill them faster and more efficiently than ever before.

Revitalizing Historical Sites: Creating a Modern Community Site

Tue, 19 Dec 2023 16:00:00 -0800

In this week’s episode of Facility Voices, Cale Burch, the Director of Engineering at Holladay Properties, sits down with David Trask to share his fascinating career journey. Starting with Cale’s 28-year career in the army, where he coordinated logistics for 22 fire bases, to his transition into civilian life and facilities management, to the exciting transformation of the Factory at Franklin into a vibrant destination. He explores how his military experience equipped him to manage everything from power generation to logistics, setting the stage for a successful career in the civilian world.

Cale provides insights into the challenges and rewards of repurposing historical properties, focusing on The Factory at Franklin, a 1929 stove factory turned retail space. He discusses the unique aspects of managing a property on the historical register, dealing with unexpected discoveries like original railroad tracks, and the importance of preserving and incorporating the site's rich history into its modern identity.

We also get a sneak peek into Cale's side project—an upcoming book on facilities management. He highlights the need for resources guiding individuals interested in entering the field and shares his expert tips for bridging the gap. You wont want to miss this episode! Stay tuned for more engaging conversations on Facility Voices.

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Cale Burch is a former Green Beret Sergeant Major with nearly three decades of service in the U.S. Army and eleven combat tours in the Middle East. He now serves as the Director of Engineering for The Factory at Franklin in Franklin, TN with Holladay Properties. Cale has 16 years of combined experience in facilities engineering, executive leadership, general maintenance, luxury hospitality, acquisitions, and asset management.

A Servant Leadership Approach to Managing Facilities

Mon, 11 Dec 2023 09:00:00 -0800

Welcome to this week's episode of Facility Voices, with guest Peter Palacios, Director of Information Services at the University of North Texas.

In this informative conversation with David Trask, Peter shares his evolution from a student-employee to a key player in facilities management, delving into the challenges and joys of overseeing information resources in support of planning, design, construction, and operation on a large and dynamic campus.

Peter's insights into leveraging data and building partnerships shed light on the multifaceted world of facilities management, demonstrating how the University of North Texas navigates the complexities of managing a vast campus, handling aging infrastructure, and addressing the impact of growth on facilities. Peter's thoughtful approach to collaboration and information utilization provides valuable lessons for FM professionals and enthusiasts alike.

Tune in to Facility Voices for a captivating conversation that explores the diverse and ever-evolving landscape of facilities management.

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Peter Palacios is the Director of Facilities Information Services at the University of North Texas (UNT). His journey in facilities management began at UNT as a student employee in the department, working to support his academic goals. With over 15 years of progressive experience in various roles, Peter specializes in matching facility management needs with novel technology solutions that support achieving operational excellence and position the department for future success.

Preparing for the Future Today: Strategies to Enhance Planning & Operations

Sun, 03 Dec 2023 16:00:00 -0800

Welcome to this week’s episode of Facility Voices: Preparing for the Future Today, Strategies to Enhance Planning & Operations. In this episode Chance Sullivan, Assistant Director of Facilities and Services at the University of Rochester, shares his advice and recommendations on streamlining operations planning. Chance details how his first job working at a golf course inspired him to pursue a career in Facilities, leading him to his current role overseeing asset management, safety compliance, and workforce development.

You’ll learn about the challenges of managing a university and gain insights into addressing deferred maintenance and capital issues. Chance also shares how the University of Rochester is embracing technology to optimize processes and discusses the cultural shift required for adopting new technologies, emphasizing the importance of creating a supportive environment for the workforce during this transition.

Tune in for an engaging conversation on the intersection of technology, facility management, and the future of infrastructure. If you're interested in the dynamic world of facilities, this episode of Facility Voices with Chance Sullivan is a must-listen.

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Chance Sullivan, a seasoned professional in the facilities industry, commenced his career as a Mechanical Contractor before transitioning to the "building owner" side. His expertise expanded while working at a macro brewery in NYS, where he concentrated on overseeing utility infrastructure, including industrial ammonia, steam, and CO2 plants. His primary goal was to ensure the safety, reliability, and efficiency of these critical systems.

Subsequently, Chance took on the role of Preventative Maintenance Manager at the University of Rochester, leveraging his experience to enhance maintenance practices. Today, he holds the position of Assistant Director of Facilities and Services, with a focus on Asset Management, Safety/Compliance, and Trades Workforce Development. His journey reflects a progression through various roles, showcasing his dedication to optimizing facility operations and contributing to the industry's advancement.

Building an Optimized Deferred Maintenance Program

Mon, 27 Nov 2023 10:00:00 -0800

In this episode of Facility Voices David Auton, VP of Service Excellence, Engineering, and Maintenance at C&W Services, joins host David Trask for a discussion on how to optimize deferred maintenance programs. Auton provides valuable insights into his role, underscoring the significance of introducing new solutions, fostering innovation, and driving quality improvements in facility maintenance.

The discussion explores the challenges of deferred maintenance, differentiating between backlog and deferred maintenance and emphasizing the chosen risk-based strategy behind deferred maintenance. Auton highlights the impact on operational risks and costs, discussing strategies like outsourcing and leveraging technology for automation. Trask and Auton also discuss the root causes of this need, from resource limitations to the aging workforce, and the impact on organizations' operational risks and costs.

They conclude with shared insights into evolving facility management landscapes, considering shifts in space utilization and the growing importance of maintaining building quality amid changing occupancy patterns.

You won’t want to miss this insightful exploration of today’s facility management realities and the valuable advice Auton shares on how you can optimize your own deferred maintenance program.

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In 2016, David joined C&W Services, bringing nearly 22 years of facility services experience. As an acomplished director, David offers a management approach deeply rooted in analytics.

Boasting a Six Sigma certification as a Master Black Belt and holding IFMA certifications in facility management and sustainability, David is a Certified Reliability Leader, showcasing his dedication to excellence.

His extensive career experience spans over 35 years in Service and Engineering, marked by a diverse technical foundation in innovative solutions, global patents, and electrical engineering.

David's professional journey includes impactful roles at renowned organizations such as CBRE, Johnson Controls, Northwestern Mutual, GE Healthcare, and Marquette Medical Systems.

Building an Employee Retention Program

Fri, 17 Nov 2023 17:00:00 -0800

In this week’s episode of Facility Voices, Bert Gumeringer, Senior VP of Facility Operations at Texas Children’s Hospital, sits down with the host of Facility Voices, David Trask, to share his insights into Texas Children's unique challenges, and the innovative employee retention program that's making waves. From personalized welcome letters to one-on-one sessions with executives, this program goes beyond the norm, fostering a strong connection between leadership and staff.

Bert reflects on the impact of COVID-19 on Texas Children's and how the organization invested in its employees during challenging times. From financial bonuses to maintaining a strong connection with remote workers, the hospital prioritized the well-being of its staff, creating a sense of loyalty that extends beyond the workplace. Bert emphasizes the importance of an organizational culture that fosters growth, development, and a sense of belonging. He shares stories of employees who started at entry-level positions and, through opportunities provided by Texas Children's, rose to managerial roles in various departments. Bert reveals the unique family atmosphere within the organization, where employees feel part of something bigger than just a job.

Join us for an engaging conversation that goes beyond facility management, showcasing the human side of running a major healthcare institution.

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Bert M. Gumeringer is the Sr. Vice President for Facilities Operations at Texas Children’s Hospital located in Houston, Texas. He is a Fellow of the American Society of Healthcare Engineering (FASHE) and a Certified Healthcare Facility Manager (CHFM).

In his current role, Bert is responsible for more than 10 million sf of space, 953 licensed beds and 1,200 FTE’s in the departments of Facilities Engineering, Environmental Services, Organizational Resilience, Patient Escort, Security Services, Supply Chain Management, Sustainability, Visitor Management Services, Parking and Valet Parking and at Texas Children’s. Bert has over 35 years of healthcare related experience with his last twenty years at Texas Children’s H

Bert served as a Life Safety Code Consultant for Joint Commission Resources, is a member of the National Fire Protection Association and the ASHE Faculty teaching the CHFM Preparation, CHC and Healthcare Construction Management programs. Bert previously served as the President of the Texas Association of Healthcare Facilities Management (TAHFM) and is a lifetime member of TAHFM and ASHE.

He holds a Master’s of Business Administration degree from the University of Phoenix and a Master’s of Science degree in Industrial Technology from the University of North Dakota.

Paying it Forward - Digital Transformation of an 85 Year Old Campus

Mon, 13 Nov 2023 14:00:00 -0800

Check out the latest episode of the Facility Voices Podcast, where David sits down with Byron Woods, the Dean of Facilities at the College of the Sequoias.

Byron delves into navigating the upkeep of aging buildings and infrastructure, offering a fascinating glimpse into the transformative journey of digitizing plans for optimal facilities management. Byron stresses the need for thorough documentation, especially for older structures where the history of remodels might be a bit tricky to dig up or lost altogether. He also shares stories about the surprises encountered during construction projects and the vital role of technology in improving response times and overall efficiency.

Drawing attention to the importance of digitization, Byron highlights its impact on the onboarding process for new team members, resulting in a significant reduction in ramp-up time through instant access to critical information.

If you're curious about the ins and outs of facilities management and want some real talk from the pros, this episode is a must-listen.

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3 Keys to Building a Successful Team – Communication, Communication & Communication

Fri, 03 Nov 2023 11:00:00 -0700

In this episode of Facility Voices, David Trask sits down with Michael Terrell, Senior Operations Director of Facilities Management at Liberty University, to discuss Michael’s journey from nuclear power to university facilities management, and the unique challenges he's faced in his role.

Liberty University, founded in 1971, has grown significantly in the past few years, with over seven and a half million square feet of space on its campus, making it one of the largest Christian universities in the nation. In his role as Operation Director, Michael is focusing on improving campus operations and preparing for the future. One of the key initiatives he's working on is implementing an Integrated Workplace Management System (IWMS) to replace an outdated Computerized Maintenance Management System (CMMS) that has been in place since 2005.

Michael Also talks about Liberty’s initiatives to sub-meter water, gas, electric, air, and more to better control their utility costs. The conversation touches on the impacts of an aging workforce, retirements, and the difficulties of attracting new talent. Michael shares how they're looking into apprenticeship programs and partnerships with local organizations and universities to address the workforce shortage and provide training to future technicians.

This episode is a must listen for anyone navigating the intricacies of Facilities Management in Higher Education.

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Mr. Terrell is the Senior Director of Facilities Operations at Liberty University in Lynchburg, Va. Prior to joining Liberty in 2021, Mr. Terrell was a Senior Project Manager at William & Mary. His career spans over 40 years managing projects in the commercial nuclear power industry. At Liberty, Mr. Terrell is focused on implementing an Integrated Workplace Management System and establishing roadmap to a “ Single Pane of Glass” program to help monitor and reduce utility cost.

Skilled Trades: Erasing the Stigma of "its just a job and not a career"

Wed, 25 Oct 2023 15:00:00 -0700

In this episode of Facility Voices David Trask is joined by Doug Winston, President, and CEO of DNM Electrical Contracting and Skilled-Trades Advocate with Bring Back the Trades Inc, as he shares his journey in the electrical industry and the various successful entities under his wing. From utility construction to equipment repair, Doug's businesses span a wide spectrum, even including a motorsports venture.

Doug talks about his advocacy work for skilled trades and the misconception that one must go to college to be successful. He underscores the abundant opportunities and financial security attainable in the skilled trades, while also addressing the existing stigma associated with vocational education. Doug emphasizes the importance of nurturing genuine interest and passion in a field, rather than funneling everyone toward a one-size-fits-all approach, sharing several personal experiences where he helped coach young people in their career journeys.

With over 40 years of industry experience, Doug offers a unique perspective on the value and potential of careers in the trades. Don't miss this opportunity to be inspired and informed about the diverse career opportunities that exist beyond the traditional college path.

Developing a Facilities Career Growth Program in Higher Education

Fri, 20 Oct 2023 16:00:00 -0700

In this episode of Facility Voices, David Trask hosts guests Kimberly Thomas, Special Projects Advisor to AVP, and Cale Caudell, Director of Operations and Maintenance from the University of Georgia (UGA). Together, they shed light on the challenges faced by UGA's Facilities Management Division in the wake of evolving workplace culture and workforce transition.

Kimberly, with her extensive background in higher education administration and K-12 facilities, provides valuable insights into her role as the Special Projects Coordinator; and Cale, who has been with UGA since 2008, shares his journey from building services to his current role as Director of Operations and Maintenance.

Their conversation delves into the unique landscape of UGA, a level one research institution with over 40,000 undergraduate students and 8,000 graduate students. With a diverse range of facilities, including high-capacity labs and cutting-edge technology, the university presents complex challenges for its Facilities Management Division. Kimberly and Cale spotlight UGA's proactive response to the obstacle of workforce turnover, exemplified by their innovative Career Ladder Program. They discuss how this program addresses critical issues, such as salary discrepancies, job descriptions, and the need for internal growth pathways. They emphasize the importance of aligning HR practices with the intricate demands of facilities roles, highlighting the value of prioritizing practices which increase employee retention by providing long term career opportunities.

This insightful episode serves as a valuable resource for facility managers, HR professionals, and anyone interested in addressing the evolving workforce dynamics within large institutions.
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Kimberly Thomas is the Special Projects Advisor for UGA Facilities Management Division's Associate Vice President, bringing 32 years of experience in higher education and K-12 administration. She previously served as Senior Director of Services, overseeing Building Services, Fleet & Grounds, Sustainability, Warehouse Operations, and the Work Request Center. Before that, she excelled as the Executive Director of Plant Operations at Clarke County School District, earning accolades such as the Green Cleaning Award of Schools and Universities in 2015. Her commitment to green cleaning and sustainability garnered recognition from various organizations, including the Healthy Schools Network and US Green Building Council.

Cale Caudell holds a master's degree from the University of Georgia and boasts 20+ years of supervisory experience, with the last 15 years dedicated to roles in UGA's FM Division. Since September 2018, he has excelled in Operations & Maintenance, progressing from an Assistant Director role to becoming the Director of Operations and Maintenance in March 2023. Over the years, he has contributed significantly in various capacities, including Building Services and Support Services. Cale's greatest satisfaction comes from aiding his colleagues and witnessing their successes.

Navigating Electrical Safety: An In-Depth Look at NFPA 70

Wed, 11 Oct 2023 10:00:00 -0700

In this episode of Facility Voices, David Trask is joined by Marshall MacFarlane, IFMA Fellow and Facility Services Manager at C3 Engineering whose impressive journey from a Millwright to a Facilities Manager provides perspective on the world of facility management and electrical safety.

Drawing from his extensive career including industrial mechanics, safety management, electrical engineering, and facilities management, Marshall shares some highlights and key takeaways. His rich background imparts invaluable life lessons and profound insights into the ever-changing landscape of facility management.

Together, David and Marshall take a deep dive into NFPA 70E and NFPA 70B, the dynamic duo ensuring electrical safety within facilities. Marshall breaks down the evolution of these standards, emphasizing their transformation from recommendations to steadfast regulations. They also touch on the often-overlooked aspect of electrical safety within the facility domain, with Marshall underscoring the importance of adhering to manufacturer-recommended maintenance practices and the potential liability that can result from non-compliance.

David and Marshall also share some amusing anecdotes from their experiences in the field, shedding light on the unexpected challenges and tasks that facility professionals encounter along the way.

You won’t want to miss out on this episode and the many years of experience and insight that Marshall brings to the Facilities Management Conversation, especially if you are a facilities professional looking to learn more about NFPA guidelines.

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Marshall MacFarlane is a millwright by trade but has been in Facilities Management for nearly 20 years, with significant experience in Preventive Maintenance, Security and Emergency Planning. Marshall has worked in both the public and private sectors and also in manufacturing. He just ended his two-year term as President of the Greater Phoenix Area Chapter of IFMA and is a newly appointed IFMA Fellow. Marshall is also a Canadian Army Veteran and a freelance writer and editor. Marshall lives in Queen Creek, Arizona with his wife and three crazy dogs.

Navigating the Unique Challenges of a Private Quaker School Campus

Fri, 06 Oct 2023 17:00:00 -0700

In this episode of Facility Voices, we take a trip into the world of facilities management at George School, a private Quaker school with a rich history, unique culture, and sprawling campus. David and Robert H. Kleimenhagen, Jr., CFM, SFP, ProFM, the Director of Physical Plant at George School, discuss the challenges and opportunities that come with overseeing this exceptional campus.

Uncover how Robert and his team are reshaping George School’s facilities management by introducing a new work order management system and cutting-edge technology, all while maintaining the school's commitment to consensus-based decision-making. Discover the secrets to overseeing a diverse collection of buildings and fostering strong partnerships with the C-suite.

Whether you're an FM professional or simply curious about the inner workings of a private school campus, this episode offers valuable insights into the ever-evolving world of facilities management.

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Robert H. Kleimenhagen Jr., CFM, SFP, ProFM is Principal at RKFM Consulting Group, LLC and the Director of Physical at George School. He oversees all aspects of campus operations, ensuring a safe, comfortable environment for students and staff. Leading a team of 55, he maintains an area of 250 acres, comprising a portfolio totaling 600 hundred thousand square feet over 75 buildings. With 26 years of public and education sector facility management, he previously held key roles at Central Bucks School District, Pennsylvania Turnpike Commission, and PennDOT. He served as president of the IFMA Central PA Chapter in 2015/2016, has served as a member of the board of directors for the IFMA Central Pennsylvania Chapter and as co-chair of the certification committee, and is a past recipient of the IFMA Central PA Chapter Facility Manager of the Year Award in 2007 and 2017, Advocate of the Year in 2009, and Committee of Year Award in 2009. Kleimenhagen holds degrees from DeSales and Lehigh Universities and obtained his Certified Facility Manager (CFM) and Sustainability Facility Professional (SFP) credentials from the International Facility Management Association (IFMA) and the ProFM credential from the ProFM Institute. A native of Southampton in Bucks County, PA, he has three daughters and lives in Doylestown, PA with his wife and youngest daughter.

Building an Infrastructure Program – Take it One Bite at a Time

Fri, 29 Sep 2023 09:00:00 -0700

Tune in for our latest episode of Facility Voices, “Building an Infrastructure Program – Take it One Bite at a Time”, featuring Jonathan Hunley, Systems Director of Infrastructure at Bon Secours Mercy Health.

Jonathan helped us go behind the scenes to better understand the complexities of healthcare facilities. He shared how his background in construction and his love for learning equipped him with the tools to achieve his goals, where his knowledge of how infection spreads and HVAC systems helped him make life saving facilities recommendations.

Additionally, Jonathan talks about how his focus on long-term planning and standardization has helped him to implement an incredibly successful infrastructure program at Mercy Health, and how his team has been an important aspect of that success. The key leadership model is simple, Jonathan says, determine your priorities and then focus on continual improvement, even if it’s just a 1% enhancement each day.

Whether you work in Facilities, Healthcare, or just want to know more about how the built space impacts patient care, this valuable episode is a must listen.

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Jonathan Hunley, System Director of Infrastructure at Bon Secours Mercy Health, leads strategic planning for one of the largest U.S. healthcare networks. He is passionate about rethinking how to design and build healthcare spaces through high-performance building systems, environmental responsibility, prioritizing resiliency, integrating new technology, and designing spaces to promote health and wellness. In the past 16 years, he has directed and advised on the construction and renovation of 58 facilities and will lead over $800 million in planned infrastructure investments over the next 5 years. Jonathan is a former President of Tri-State Society of Healthcare Engineering, and in 2020, he received the ASHE Leadership Award for Region 5. He is an active member and a participant in the ASHE Leadership Institute, Class of 2024.

Successful Facilities Leadership Starts with a Coach

Fri, 22 Sep 2023 16:00:00 -0700

Tune in for the latest episode of Facility Voices where David Trask sits down with Ramon Owens, Facilities Director at the Mexican American Opportunity Foundation. Ramon shares his vast experience in leading and optimizing operations, as well as the multitude of strategies he uses daily to navigate the unique world of childcare facilities. As a seasoned professional, Ramon believes that successful facility leadership goes beyond just managing the physical aspects of a space; it requires a coaching approach to bring out the best in the team and foster a culture of growth.

Whether you're a facilities manager, aspiring leader, or simply interested in the art of effective management, this episode is sure to provide valuable insights on how a coaching mentality can transform facility operations and drive success.

Adapting Physical Spaces and Personal Skills to Best Serve Healthcare Communities

Fri, 15 Sep 2023 12:00:00 -0700

Welcome to this week's episode of Facility Voices, where we delve into "Adapting Physical Spaces and Personal Skills to Best Serve Healthcare Communities.” Our special guest, Jonathan Westall FACHE, brings a wealth of expertise to the discussion as the Vice President of Ancillary Services at MLK Community Healthcare.

Tune in as Jonathan sheds light on the impact of crafting environments that promote healing and comfort for patients, while also providing healthcare professionals with the skills required to administer unparalleled care. In his role overseeing Ancillary Services, Jonathan understands how important it is to allocate your facilities and resources to keep pace with the ever-evolving needs of patients. He also emphasizes the importance of assembling a team of motivated professionals, which he sees as a cornerstone in accomplishing this objective.

Gain exclusive insights into the innovative approaches and visionary thinking that propels MLK Community Healthcare to the forefront of transformative healthcare practices. Don't miss out on this valuable episode which promises to spark inspiration and provoke thought in anyone passionate about revolutionizing healthcare delivery.

$700 and a Dream – Cesar Robles’ Journey to Healthcare Facilities Director

Mon, 11 Sep 2023 14:00:00 -0700

Welcome to our inspiring podcast episode: "$700 and a Dream: Cesar Robles' Journey to Healthcare Facility Director." In this episode, we have the privilege of sharing the remarkable story of Cesar Robles, who, armed with determination and a mere $700, embarked on a journey that led him to become a Healthcare Facility Director.

Join us as we dive into Cesar's incredible life journey, starting from his courageous decision to leave his home country as an immigrant in pursuit of a better future. With limited resources and facing numerous challenges, Cesar's unwavering spirit and hard work propelled him forward, opening doors to opportunities he could only dream of.

Through the ups and downs, Cesar's passion for healthcare and his dedication to serving others remained unwavering. Learn how he overcame obstacles, seized opportunities, and built a successful career in the healthcare industry. His story is a testament to the power of resilience and the potential that lies within each of us to achieve greatness.

Whether you're an immigrant yourself, working in the healthcare sector, or simply seeking inspiration, Cesar Robles' journey will resonate and motivate. Tune in as we explore the transformative power of perseverance, hope, and the pursuit of a dream against all odds.

Blazing Trails for a New Generation in Facility Management

Fri, 25 Aug 2023 09:00:00 -0700

Tune in for our latest episode - Blazing Trails for a New Generation in Facility Management, featuring Taylor Vaughn and her incredible journey.

Taylor -- healthcare facility manager for Children's Health and Texas Association Healthcare Facilities Management (TAHFM) President-Elect -- is a true visionary who is revolutionizing the field of facility management for the upcoming generation. Listen as David Trask sits down with Taylor to hear her inspirational story, her dream of being a lawyer, and how she made the pivot to the world of healthcare facilities management. Through a candid conversation and anecdotes, Taylor shares her future vision, how she is reaching Gen Z via social media, and how she is improving the awareness and perceptions of the facility management industry. Don’t miss this opportunity to be motivated by Taylor’s achievements, enthusiasm, and passion for the field of Facilities Management.

Balancing Life Safety & Guest Experience—Inside Stadium Tips

Mon, 31 Jul 2023 13:00:00 -0700

Welcome to our exciting podcast episode, "Balancing Life Safety & Guest Experience—Inside Stadium Tips." We had the pleasure of speaking with Fletcher Coffman, the Senior Director of Operations with The Washington Commanders.

Fletcher helped us go behind the scenes and gain exclusive insights into the world of stadium operations. He shared his expertise in maintaining a delicate balance between ensuring life safety protocols and providing fans with an unforgettable experience.

As the Senior Director of Operations, Fletcher understands the critical role the facilities team plays in creating a welcoming and safe environment for fans during games and events. He reveals the strategies, challenges, and innovative approaches they use to make every visit to the stadium memorable.

From crowd management to emergency preparedness, Fletcher sheds light on the meticulous planning that goes into building a foundation for the safety and well-being of thousands of guests. Discover how The Washington Commanders prioritize guest experience without compromising on safety measures.

Whether you're a fan, event organizer, or simply curious about the inner workings of stadium operations, this episode offers valuable tips and real-life anecdotes that will leave you inspired and informed.

Assessing Facility Conditions and Reducing Carbon Emissions

Wed, 26 Jul 2023 12:00:00 -0700

Welcome to our latest podcast episode featuring Andy Woommavovah, System Director of Facility Management, Construction, Energy, and Infrastructure at Trinity Health. In this episode, we delve into two crucial topics: Facility Condition Assessments and Decarbonization.

We explore the importance of conducting Facility Condition Assessments to evaluate the current state of healthcare facilities. Andy, with his expertise, will shed light on how these assessments help optimize facility management strategies, identify areas for improvement, and ensure a safe and efficient environment for patients and staff.

In addition to that, we also tackle the pressing issue of "Decarbonization" in healthcare facilities. Discover how Trinity Health is taking proactive steps to reduce carbon emissions and transition towards sustainable and eco-friendly practices. Andy shares insights on the challenges and opportunities in this transformative journey towards a greener and healthier future.

Whether you're involved in facility management, healthcare, or simply passionate about sustainability, this episode offers valuable knowledge and actionable ideas. Tune in to gain a deeper understanding of Facility Condition Assessments and the path to Decarbonization in healthcare organizations.

Proactive Workplace Awareness - Keys to Ensuring Safety

Fri, 21 Jul 2023 18:00:00 -0700

Welcome to our latest episode titled "Proactive Workplace Awareness: Keys to Ensuring Safety," with guest, Mark Reed, the Director of Campus Support Operations at City of Hope.

In this episode, we delve into the critical topic of workplace safety and the enterprising measures organizations can take to create a secure and protected environment for their employees. With Mark's extensive expertise in campus support operations, he shares valuable insights about identifying potential hazards, implementing safety protocols, and fostering a culture of awareness.

Workplace safety is not just about reacting to emergencies; it's about planning ahead to prevent incidents from happening in the first place. Tune in and discover the essential strategies and tactics to ensure workplace safety, as Mark sheds light on best practices, risk assessments, and the importance of ongoing training for employees.

Whether you're an employer, employee, or someone interested in making workplaces safer for everyone, this episode will provide valuable knowledge and actionable tips. Mark Reed's passion for safety and his vast experience in the field make this a conversation you won't want to miss.