Restaurant Leadership Podcast: The Show for Multi-Unit Operators Ready to Scale Mon, 12 Oct 2026 09:32:05 -0400 https://www.nohesitationspodcast.com/share en-us © 2026 Restaurant Leadership Podcast: The Show for Multi-Unit Operators Ready to Scale no 8853dd97-c588-545e-882d-daa4ab7b74be Nohesitationspodcast@gmail.com nohesitationspodcast@gmail.com Christin Marvin episodic true Buzzsprout (https://www.buzzsprout.com) burnout, leadership, advancement, stress, anxiety, mental health, mental fitness, development, confidence, passion Christin Marvin Nohesitationspodcast@gmail.com https://storage.buzzsprout.com/2dpzrkhc1576a2s2ai2v6xisyz6f?.jpg Restaurant Leadership Podcast: The Show for Multi-Unit Operators Ready to Scale https://www.nohesitationspodcast.com/share Christin Marvin Episode 125: Build A Profitable Non-Alcoholic Beverage Program - with Dana Bonelli Episode 125: Build A Profitable Non-Alcoholic Beverage Program - with Dana Bonelli Non-alcoholic drinks stopped being a “nice to have” and started becoming a measurable profit lever. We sit down again with Dana Bonelli to pressure-test what’s changed since 2024, what’s accelerating right now, and what restaurant operators should do next if they want their beverage program to keep up with how guests actually order.

Dana brings the hard numbers: adult non-alcoholic has crossed $1B in US revenue and forecasts are pointing toward $4B by the end of 2027. We unpack what that means for menu strategy, from the continued dominance of non-alcoholic beer to the surge in ready-to-drink non-alcoholic cocktails, non-alcoholic spirits, and rapidly improving non-alcoholic wine. We also dig into functional beverages as the innovation edge, especially functional RTDs with complex flavor profiles that don’t just imitate traditional drinks.

The most useful operational takeaway is how “mixing” is now normal. Dana shares the stat that 94% of people who buy adult non-alcoholic also drink alcohol, which explains why guests toggle between NA, low ABV, and full-strength cocktails in the same meal. We talk labor realities, when packaged NA makes sense, how single-serve reduces waste, and why glassware, ice, and garnish matter if you want guests to happily pay premium prices.

We close with the bigger forces shaping demand: wellness culture, wearable tech, transparency around calories, GLP-1 medications, and what Europe signals about where the US is headed. If you’re building a modern non-alcoholic beverage program or redesigning a low ABV menu, you’ll leave with clear next steps. Subscribe, share this with an operator friend, and leave a review with your biggest NA win or challenge.


Listen to Our First Conversation with Dana Here: 

Apple Podcasts:

https://podcasts.apple.com/us/podcast/55-the-future-of-non-alcoholic-hospitality/id1711679834?i=1000670372209

Spotify:

https://open.spotify.com/episode/2yzEhwE8igo47I0p9MMhOA?si=c4c810e6534c403f

Buzzsprout:

https://www.buzzsprout.com/2220802/episodes/15787499

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Non-alcoholic drinks stopped being a “nice to have” and started becoming a measurable profit lever. We sit down again with Dana Bonelli to pressure-test what’s changed since 2024, what’s accelerating right now, and what restaurant operators should do next if they want their beverage program to keep up with how guests actually order.

Dana brings the hard numbers: adult non-alcoholic has crossed $1B in US revenue and forecasts are pointing toward $4B by the end of 2027. We unpack what that means for menu strategy, from the continued dominance of non-alcoholic beer to the surge in ready-to-drink non-alcoholic cocktails, non-alcoholic spirits, and rapidly improving non-alcoholic wine. We also dig into functional beverages as the innovation edge, especially functional RTDs with complex flavor profiles that don’t just imitate traditional drinks.

The most useful operational takeaway is how “mixing” is now normal. Dana shares the stat that 94% of people who buy adult non-alcoholic also drink alcohol, which explains why guests toggle between NA, low ABV, and full-strength cocktails in the same meal. We talk labor realities, when packaged NA makes sense, how single-serve reduces waste, and why glassware, ice, and garnish matter if you want guests to happily pay premium prices.

We close with the bigger forces shaping demand: wellness culture, wearable tech, transparency around calories, GLP-1 medications, and what Europe signals about where the US is headed. If you’re building a modern non-alcoholic beverage program or redesigning a low ABV menu, you’ll leave with clear next steps. Subscribe, share this with an operator friend, and leave a review with your biggest NA win or challenge.


Listen to Our First Conversation with Dana Here: 

Apple Podcasts:

https://podcasts.apple.com/us/podcast/55-the-future-of-non-alcoholic-hospitality/id1711679834?i=1000670372209

Spotify:

https://open.spotify.com/episode/2yzEhwE8igo47I0p9MMhOA?si=c4c810e6534c403f

Buzzsprout:

https://www.buzzsprout.com/2220802/episodes/15787499

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19927676 Mon, 12 Oct 2026 09:00:00 -0400 2166 1 125 full true 124: Sober and Still in It - 5 Years Without a Drink in an Industry Built on One 124: Sober and Still in It - 5 Years Without a Drink in an Industry Built on One I didn’t plan to get emotional talking about sobriety, but one question on a recent guest interview hit me right in the chest: what was the hardest part about deciding to stop drinking? Five years later, my answer is clear. It wasn’t the alcohol itself. It was grieving the life I’d built around it, the image of success I thought I wanted, and the community I assumed I couldn’t replace.

I walk through how alcohol becomes “normal” in restaurant life and hospitality culture, from wine education and cocktail training to happy hours, late-night decompression, and the constant accessibility that comes with the industry. I share what the first year looked like in real terms: learning how to say I don’t drink, planning ahead for non-alcoholic options, and facing the anger and shame that I hadn’t processed yet. Then we fast-forward to what sobriety gave me back: steady energy, better emotional control, fitness goals that keep expanding, a rebuilt community, a simpler relationship with money, and a deeper sense of presence in my work and relationships. 

If any part of this resonates, share it with a leader who needs it, subscribe so you don’t miss what’s next, and leave a review so more restaurant owners can find the show. What’s one thing in your life that’s draining your energy right now?


Here are Links to the Communities that Continue to Uplift Me: 

Colorado Restaurant Association Women in Hospitality

Leadership Intensive (for EatDenver members)

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> I didn’t plan to get emotional talking about sobriety, but one question on a recent guest interview hit me right in the chest: what was the hardest part about deciding to stop drinking? Five years later, my answer is clear. It wasn’t the alcohol itself. It was grieving the life I’d built around it, the image of success I thought I wanted, and the community I assumed I couldn’t replace.

I walk through how alcohol becomes “normal” in restaurant life and hospitality culture, from wine education and cocktail training to happy hours, late-night decompression, and the constant accessibility that comes with the industry. I share what the first year looked like in real terms: learning how to say I don’t drink, planning ahead for non-alcoholic options, and facing the anger and shame that I hadn’t processed yet. Then we fast-forward to what sobriety gave me back: steady energy, better emotional control, fitness goals that keep expanding, a rebuilt community, a simpler relationship with money, and a deeper sense of presence in my work and relationships. 

If any part of this resonates, share it with a leader who needs it, subscribe so you don’t miss what’s next, and leave a review so more restaurant owners can find the show. What’s one thing in your life that’s draining your energy right now?


Here are Links to the Communities that Continue to Uplift Me: 

Colorado Restaurant Association Women in Hospitality

Leadership Intensive (for EatDenver members)

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19848772 Mon, 28 Sep 2026 03:00:00 -0400 1585 1 124 full true 123: What Behavior are You Tolerating, and at What Cost? 123: What Behavior are You Tolerating, and at What Cost? The quickest way to weaken a restaurant isn’t a bad week of sales, it’s the quiet decision to tolerate what you know needs to change. We start with a real quarterly planning story where an owner does something rare: he names the negativity; eye rolls, and the “why it won’t work” energy he’s been allowing on his leadership team. That moment opens up a bigger conversation about restaurant culture, accountability, and why “convenient” tolerance always comes with a cost.

From there, we break it down by role. For restaurant owners, we challenge the habits that set the tone during service, especially the temptation to jump back into day-to-day operations as the “fast fix.” For directors of operations, we talk about how people-pleasing and overwhelm can quietly erase standards, and why a system like a recurring walkthrough checklist creates alignment without making it personal. For general managers, we get concrete about restaurant management realities: keeping a high performer who is corrosive, letting sidework slide, avoiding conflict, and even tolerating small time and attendance issues that turn into real labor cost bleed.

If you lead a multi-unit restaurant group or you’re building toward one, you’ll walk away with a sharper lens for leadership development and a simple challenge: pick one behavior you’re tolerating and do something about it this week. If this helps, subscribe, share it with a fellow operator, and leave a review so more restaurant leaders can find it.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> The quickest way to weaken a restaurant isn’t a bad week of sales, it’s the quiet decision to tolerate what you know needs to change. We start with a real quarterly planning story where an owner does something rare: he names the negativity; eye rolls, and the “why it won’t work” energy he’s been allowing on his leadership team. That moment opens up a bigger conversation about restaurant culture, accountability, and why “convenient” tolerance always comes with a cost.

From there, we break it down by role. For restaurant owners, we challenge the habits that set the tone during service, especially the temptation to jump back into day-to-day operations as the “fast fix.” For directors of operations, we talk about how people-pleasing and overwhelm can quietly erase standards, and why a system like a recurring walkthrough checklist creates alignment without making it personal. For general managers, we get concrete about restaurant management realities: keeping a high performer who is corrosive, letting sidework slide, avoiding conflict, and even tolerating small time and attendance issues that turn into real labor cost bleed.

If you lead a multi-unit restaurant group or you’re building toward one, you’ll walk away with a sharper lens for leadership development and a simple challenge: pick one behavior you’re tolerating and do something about it this week. If this helps, subscribe, share it with a fellow operator, and leave a review so more restaurant leaders can find it.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19792735 Mon, 14 Sep 2026 03:00:00 -0400 1136 1 123 full true 122: Hire, Coach, and Keep the Right Leaders 122: Hire, Coach, and Keep the Right Leaders Turnover after the holidays can feel like a punch to the gut, especially when it hits key leaders and you’re already tired from the busiest shifts of the year. We step back and look at the real issue most restaurant operators miss: hiring without a clear, measurable definition of what “the right person” actually is. When your managers rely on instinct instead of standards, you get inconsistent execution, weak ownership, and a constant stream of questions that drag you back into day-to-day firefighting.

Then we get tactical: how to design values, test them against current operations, roll them out with your team, and turn them into core value interview questions, job descriptions, one-on-ones, and performance reviews. We also cover the nuance of coaching through tough personal seasons while still holding standards, plus how often to revisit values as your business evolves. If you want a hiring and coaching system that scales and keeps great leaders longer, subscribe, share this with another operator, and leave a review so more restaurant owners can find it.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Turnover after the holidays can feel like a punch to the gut, especially when it hits key leaders and you’re already tired from the busiest shifts of the year. We step back and look at the real issue most restaurant operators miss: hiring without a clear, measurable definition of what “the right person” actually is. When your managers rely on instinct instead of standards, you get inconsistent execution, weak ownership, and a constant stream of questions that drag you back into day-to-day firefighting.

Then we get tactical: how to design values, test them against current operations, roll them out with your team, and turn them into core value interview questions, job descriptions, one-on-ones, and performance reviews. We also cover the nuance of coaching through tough personal seasons while still holding standards, plus how often to revisit values as your business evolves. If you want a hiring and coaching system that scales and keeps great leaders longer, subscribe, share this with another operator, and leave a review so more restaurant owners can find it.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19648214 Mon, 31 Aug 2026 03:00:00 -0400 1127 1 122 full false 121: From Chaos to Choice - Lead with Presence 121: From Chaos to Choice - Lead with Presence Running multiple restaurants can turn you into a full-time decision machine, answering everyone’s questions while your own focus gets shattered into a hundred pieces. That’s exactly where Brandon Sharp finds himself as the owner of three Chapel Hill restaurants, and it’s why this coaching conversation gets so real so fast: he wants to stay present with his managers and guests, lead like a CEO, and still protect the parts of the work that bring him joy.

The biggest takeaway is a clear trade-off every multi-unit restaurant owner eventually faces: you cannot be responsible for key kitchen shifts and also build the systems, delegation habits, and leadership bench that scaling requires. Brandon leaves with a plan to align his executive team, protect presence, and model letting go so long-tenured managers stay engaged and empowered.

If you’re working on restaurant leadership, delegation, team accountability, and scaling without burnout, subscribe, share this with an operator friend, and leave a quick rating and review. What’s one responsibility you need to let go of next?

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Running multiple restaurants can turn you into a full-time decision machine, answering everyone’s questions while your own focus gets shattered into a hundred pieces. That’s exactly where Brandon Sharp finds himself as the owner of three Chapel Hill restaurants, and it’s why this coaching conversation gets so real so fast: he wants to stay present with his managers and guests, lead like a CEO, and still protect the parts of the work that bring him joy.

The biggest takeaway is a clear trade-off every multi-unit restaurant owner eventually faces: you cannot be responsible for key kitchen shifts and also build the systems, delegation habits, and leadership bench that scaling requires. Brandon leaves with a plan to align his executive team, protect presence, and model letting go so long-tenured managers stay engaged and empowered.

If you’re working on restaurant leadership, delegation, team accountability, and scaling without burnout, subscribe, share this with an operator friend, and leave a quick rating and review. What’s one responsibility you need to let go of next?

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19648185 Mon, 17 Aug 2026 03:00:00 -0400 2834 1 121 full false 120: How to Negotiate Your Salary 120: How to Negotiate Your Salary What if you're leaving half a million dollars on the table over your career — and don't even realize it? Coach to CEOs and law firm leaders, Katy Goshtasbi reveals the hidden patterns keeping women from owning their value and teaches you exactly how to ask for what you're worth.

IN THIS EPISODE YOU'LL LEARN:

  1. Why leading with gratitude instead of data costs you money — and the two-sentence formula for asking for a raise.
  2. How to negotiate an offer letter without letting your nervous system hijack the conversation.
  3. Why owning your feminine energy is a strategic advantage, not a liability.

Get the book — Multiunit Mastery: www.irfbook.com
Connect + learn more: www.columbinehospitality.com

Workshop Resource: Katy's live Apology Tax Workshop is August 29th in San Diego (limited to 10 women). Contact her directly at katy@purisconsulting.com for a complimentary 60-minute coaching session to see if it's a fit.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What if you're leaving half a million dollars on the table over your career — and don't even realize it? Coach to CEOs and law firm leaders, Katy Goshtasbi reveals the hidden patterns keeping women from owning their value and teaches you exactly how to ask for what you're worth.

IN THIS EPISODE YOU'LL LEARN:

  1. Why leading with gratitude instead of data costs you money — and the two-sentence formula for asking for a raise.
  2. How to negotiate an offer letter without letting your nervous system hijack the conversation.
  3. Why owning your feminine energy is a strategic advantage, not a liability.

Get the book — Multiunit Mastery: www.irfbook.com
Connect + learn more: www.columbinehospitality.com

Workshop Resource: Katy's live Apology Tax Workshop is August 29th in San Diego (limited to 10 women). Contact her directly at katy@purisconsulting.com for a complimentary 60-minute coaching session to see if it's a fit.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19571005 Mon, 03 Aug 2026 03:00:00 -0400 2997 1 120 full false 119: How to Deliver an Exceptional Dining Experience in Today's Market 119: How to Deliver an Exceptional Dining Experience in Today's Market You can feel it when a restaurant cares, and you can feel it even sooner when it doesn’t. I took a trip to Santa Fe and had a dining experience that stopped me in my tracks, not because of flashy gimmicks, but because every touchpoint was intentional. From a single phone call that offered me options and made me feel welcome, to a dining room designed with purpose and comfort, the team proved that excellence is built long before the first bite.

If you want a clear, trainable playbook for guest experience and restaurant leadership, hit play, share this with your team, and leave a review so more operators can find it. What’s the one touchpoint in your restaurant you want to improve first?

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> You can feel it when a restaurant cares, and you can feel it even sooner when it doesn’t. I took a trip to Santa Fe and had a dining experience that stopped me in my tracks, not because of flashy gimmicks, but because every touchpoint was intentional. From a single phone call that offered me options and made me feel welcome, to a dining room designed with purpose and comfort, the team proved that excellence is built long before the first bite.

If you want a clear, trainable playbook for guest experience and restaurant leadership, hit play, share this with your team, and leave a review so more operators can find it. What’s the one touchpoint in your restaurant you want to improve first?

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19498983 Mon, 20 Jul 2026 03:00:00 -0400 1973 1 119 full true 118: Stop Saying Yes, Start Leading 118: Stop Saying Yes, Start Leading The people pleaser saboteur is one of the most common — and most costly — patterns in hospitality leadership. In this episode, we break down why saying yes to everything is burning you out, what boundaries actually look like at every level of your organization, and how to start protecting your time and your team today.

IN THIS EPISODE YOU'LL LEARN:

  1. The people pleaser saboteur thrives in hospitality — and it's costing you in burnout, turnover, and inconsistent culture.
  2. Boundaries start with clarity: schedules built in advance, expectations in writing, and a culture where "no" is respected.
  3. You can't expect your team to set boundaries if you don't model it yourself — it all starts at the top.

Get the book — Multiunit Mastery: www.irfbook.com
Connect + learn more: www.columbinehospitality.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> The people pleaser saboteur is one of the most common — and most costly — patterns in hospitality leadership. In this episode, we break down why saying yes to everything is burning you out, what boundaries actually look like at every level of your organization, and how to start protecting your time and your team today.

IN THIS EPISODE YOU'LL LEARN:

  1. The people pleaser saboteur thrives in hospitality — and it's costing you in burnout, turnover, and inconsistent culture.
  2. Boundaries start with clarity: schedules built in advance, expectations in writing, and a culture where "no" is respected.
  3. You can't expect your team to set boundaries if you don't model it yourself — it all starts at the top.

Get the book — Multiunit Mastery: www.irfbook.com
Connect + learn more: www.columbinehospitality.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin 6d5ae2f0-7a83-453b-a062-d11d3f392b1f Mon, 06 Jul 2026 06:00:00 -0400 1254 1 118 false 117: Succession Planning 117: Succession Planning Guests: Jeff Keesel (Outgoing CEO, Restaurant Technologies) & Alyssa Partee (Incoming CEO, Restaurant Technologies)

Episode Summary

This episode tackles one of the most requested topics from restaurant operators: succession planning. Not the glossy version, but the real one where founders have to look in the mirror and ask, "Am I still the right person to lead this business?" Jeff Keesel shares his 21-year journey building Restaurant Technologies and the intentional process of transitioning leadership to Alyssa Partee, who spent four years building the people and culture infrastructure before stepping into the CEO role.

Key Takeaways

1. Don't Fall in Love with Yesterday
What got you here won't get you there. Change readiness and adaptability are essential. The business that worked last week might need a different approach this week.

2. Start Succession Planning Before You Think You Need To
Jeff began thinking about succession before their 2022 sale process concluded. The first question from the new board: "Are you going to continue as CEO into your late 60s and early 70s?" That conversation accelerated everything.

3. Look Inside Before Looking Outside
They spent 18 months interviewing external candidates before realizing the right leader was already in the building. Internal successors bring institutional knowledge, cultural alignment, and established trust that external hires can't replicate.

4. Develop Leaders by Treating Them as They Should Be
Jeff's philosophy: "I'll treat you as you should be, not as you think you are." The most talented people rise to higher expectations. Throw them in the deep end with a safety net.

5. Collaborative Tension Builds Better Decisions
Jeff and Alyssa want the same outcomes but often disagree on how to get there. That healthy tension, grounded in trust and transparency, produces better decisions than constant agreement.

6. Hire for Grit
Jeff's go-to interview question: "What's the hardest thing you've had to overcome? How'd you do it? What'd you learn?" People who have overcome real struggles bring resilience that can't be taught.

7. The Transition Should Be Invisible
When they announced the change internally, the response was cheers and excitement. No surprises. The team had watched Jeff and Alyssa work side by side for years. Where Jeff was, Alyssa was. The handoff felt natural because it had been happening gradually all along.

Timestamps

  • [00:00] Introduction: Why succession planning matters for independent restaurant owners
  • [03:15] Jeff's story: When succession planning became real
  • [08:42] The external search: 18 months of interviews and what they learned
  • [14:30] Alyssa's journey from CPO to operations to CEO
  • [21:15] Collaborative tension: How healthy disagreement builds better leadership
  • [28:00] Identifying grit in the hiring process
  • [35:45] How to know when your organization is ready for change
  • [42:30] The emotional side of stepping back as a founder
  • [48:00] Advice for restaurant owners: What Jeff and Alyssa wish they'd known earlier

 

Questions for Reflection

  1. Who are you developing right now? And do they know it?
  2. If you stepped away tomorrow, would your business survive without you?
  3. Are you building something that can outlast your daily involvement?
  4. When was the last time you had healthy tension with a leadership partner that led to a better decision?

Resources Mentioned

  • Episode 90: Alyssa Partee on "Do You Know Your Business Well Enough to Change It?"
  • Book: Multi-Unit Mastery by Christin Marvin (free copy at IRFBook.com)

Connect

  • Christin Marvin: christinmarvin.com/contact
  • Restaurant Technologies: restauranttechnologies.com

About the Podcast

The Restaurant Leadership Podcast coaches independent multi-unit restaurant operators to build systems that drive profitability and reclaim time, so they can scale with confidence and spend their energy where they want to, not where they have to.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Guests: Jeff Keesel (Outgoing CEO, Restaurant Technologies) & Alyssa Partee (Incoming CEO, Restaurant Technologies)

Episode Summary

This episode tackles one of the most requested topics from restaurant operators: succession planning. Not the glossy version, but the real one where founders have to look in the mirror and ask, "Am I still the right person to lead this business?" Jeff Keesel shares his 21-year journey building Restaurant Technologies and the intentional process of transitioning leadership to Alyssa Partee, who spent four years building the people and culture infrastructure before stepping into the CEO role.

Key Takeaways

1. Don't Fall in Love with Yesterday
What got you here won't get you there. Change readiness and adaptability are essential. The business that worked last week might need a different approach this week.

2. Start Succession Planning Before You Think You Need To
Jeff began thinking about succession before their 2022 sale process concluded. The first question from the new board: "Are you going to continue as CEO into your late 60s and early 70s?" That conversation accelerated everything.

3. Look Inside Before Looking Outside
They spent 18 months interviewing external candidates before realizing the right leader was already in the building. Internal successors bring institutional knowledge, cultural alignment, and established trust that external hires can't replicate.

4. Develop Leaders by Treating Them as They Should Be
Jeff's philosophy: "I'll treat you as you should be, not as you think you are." The most talented people rise to higher expectations. Throw them in the deep end with a safety net.

5. Collaborative Tension Builds Better Decisions
Jeff and Alyssa want the same outcomes but often disagree on how to get there. That healthy tension, grounded in trust and transparency, produces better decisions than constant agreement.

6. Hire for Grit
Jeff's go-to interview question: "What's the hardest thing you've had to overcome? How'd you do it? What'd you learn?" People who have overcome real struggles bring resilience that can't be taught.

7. The Transition Should Be Invisible
When they announced the change internally, the response was cheers and excitement. No surprises. The team had watched Jeff and Alyssa work side by side for years. Where Jeff was, Alyssa was. The handoff felt natural because it had been happening gradually all along.

Timestamps

  • [00:00] Introduction: Why succession planning matters for independent restaurant owners
  • [03:15] Jeff's story: When succession planning became real
  • [08:42] The external search: 18 months of interviews and what they learned
  • [14:30] Alyssa's journey from CPO to operations to CEO
  • [21:15] Collaborative tension: How healthy disagreement builds better leadership
  • [28:00] Identifying grit in the hiring process
  • [35:45] How to know when your organization is ready for change
  • [42:30] The emotional side of stepping back as a founder
  • [48:00] Advice for restaurant owners: What Jeff and Alyssa wish they'd known earlier

 

Questions for Reflection

  1. Who are you developing right now? And do they know it?
  2. If you stepped away tomorrow, would your business survive without you?
  3. Are you building something that can outlast your daily involvement?
  4. When was the last time you had healthy tension with a leadership partner that led to a better decision?

Resources Mentioned

  • Episode 90: Alyssa Partee on "Do You Know Your Business Well Enough to Change It?"
  • Book: Multi-Unit Mastery by Christin Marvin (free copy at IRFBook.com)

Connect

  • Christin Marvin: christinmarvin.com/contact
  • Restaurant Technologies: restauranttechnologies.com

About the Podcast

The Restaurant Leadership Podcast coaches independent multi-unit restaurant operators to build systems that drive profitability and reclaim time, so they can scale with confidence and spend their energy where they want to, not where they have to.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin c097ce71-43bb-48d3-8103-9300930f9863 Mon, 22 Jun 2026 07:00:00 -0400 2708 1 117 false 116: How to Grow a Successful Consulting Business 116: How to Grow a Successful Consulting Business Ever hit that five-year itch wondering what's next after restaurants? You're not alone.

In this episode, I sit down with Jim Taylor, founder of Benchmark 60 and creator of the Blueprint program—a framework designed specifically for restaurant professionals who want to transition out of operations and into consulting, coaching, or advisory work.

We get real about:

  • Why your experience alone won't generate business (and what actually does)
  • The mindset shift from "hire me based on my resume" to "here's the result I can get you"
  • How Blueprint members collectively signed over $1 million in consulting engagements last year—most starting from zero

Key takeaways:

→ Imposter syndrome is a signal you're leveling up. Lean into it instead of running from it.

→ There's no magic bullet. Business is an experiment—content, conversations, workshops, podcasts—you won't know what lands until you try.

→ Independent consultant is now the 7th fastest-growing entrepreneur title in the US. The market is there. The question is: are you positioned to capture it?

→ Fractional roles are exploding. Rising restaurant costs mean owners need expertise without full-time payroll.

We also announce that I'm taking over the Blueprint program—bringing it under Columbine Hospitality with Jim's continued partnership.

If you're considering the leap: Grab a free copy of Jim's book at BoldConsultingBook.com or reach out at ColumbineHospitality.com/contact to explore the program.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever hit that five-year itch wondering what's next after restaurants? You're not alone.

In this episode, I sit down with Jim Taylor, founder of Benchmark 60 and creator of the Blueprint program—a framework designed specifically for restaurant professionals who want to transition out of operations and into consulting, coaching, or advisory work.

We get real about:

  • Why your experience alone won't generate business (and what actually does)
  • The mindset shift from "hire me based on my resume" to "here's the result I can get you"
  • How Blueprint members collectively signed over $1 million in consulting engagements last year—most starting from zero

Key takeaways:

→ Imposter syndrome is a signal you're leveling up. Lean into it instead of running from it.

→ There's no magic bullet. Business is an experiment—content, conversations, workshops, podcasts—you won't know what lands until you try.

→ Independent consultant is now the 7th fastest-growing entrepreneur title in the US. The market is there. The question is: are you positioned to capture it?

→ Fractional roles are exploding. Rising restaurant costs mean owners need expertise without full-time payroll.

We also announce that I'm taking over the Blueprint program—bringing it under Columbine Hospitality with Jim's continued partnership.

If you're considering the leap: Grab a free copy of Jim's book at BoldConsultingBook.com or reach out at ColumbineHospitality.com/contact to explore the program.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19498977 Mon, 08 Jun 2026 03:00:00 -0400 2267 1 116 full true 114: Stop Repeating the Same Meeting 114: Stop Repeating the Same Meeting Your manager meeting keeps circling the same issues because nobody leaves with a real commitment that can be measured, owned, and finished. We tackle one of the most expensive leadership gaps in restaurants: goal setting that actually gets executed, not just discussed. We walk through the SMART goals framework, where it came from, and why it matters so much in high-pressure restaurant operations where urgent tasks crowd out important work. You will hear exactly how vague statements like “improve communication,” “reduce turnover,” or “work on training” quietly kill momentum, waste meeting time, and chip away at manager credibility. 

Then we rebuild those intentions into clear SMART goals with a defined owner, a number, and a deadline that creates accountability. You will also get a practical meeting framework you can use immediately: reserve the last 10 to 15 minutes to set one commitment per person, write it down, and open the next meeting by reviewing what you said you would do. We explain how this simple habit turns firefighting into root-cause problem solving, strengthens strategic thinking, and helps multi-unit restaurant operators build systems across labor, training, and the guest experience. If you found this useful, subscribe, share it with a restaurant leader on your team, and leave a review with the SMART goal you are committing to before your next meeting.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Your manager meeting keeps circling the same issues because nobody leaves with a real commitment that can be measured, owned, and finished. We tackle one of the most expensive leadership gaps in restaurants: goal setting that actually gets executed, not just discussed. We walk through the SMART goals framework, where it came from, and why it matters so much in high-pressure restaurant operations where urgent tasks crowd out important work. You will hear exactly how vague statements like “improve communication,” “reduce turnover,” or “work on training” quietly kill momentum, waste meeting time, and chip away at manager credibility. 

Then we rebuild those intentions into clear SMART goals with a defined owner, a number, and a deadline that creates accountability. You will also get a practical meeting framework you can use immediately: reserve the last 10 to 15 minutes to set one commitment per person, write it down, and open the next meeting by reviewing what you said you would do. We explain how this simple habit turns firefighting into root-cause problem solving, strengthens strategic thinking, and helps multi-unit restaurant operators build systems across labor, training, and the guest experience. If you found this useful, subscribe, share it with a restaurant leader on your team, and leave a review with the SMART goal you are committing to before your next meeting.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-19106000 Mon, 11 May 2026 05:00:00 -0400 1577 1 114 full false 113: How Leadership Alignment Makes Scaling Possible 113: How Leadership Alignment Makes Scaling Possible If you co-own a restaurant group, try one question today: “What does success look like in three years?” If you’re not 100% sure your partner would answer the same way, you’re not alone and you’re not stuck, but you are exposed.

I share two real scenarios I see constantly in the independent restaurant world: a fast-growing family business held back by an unspoken succession plan and murky owner roles, and a 15-year partnership that realizes they’ve been building the same company toward two different destinations. When owners aren’t aligned, everyone feels it. Leaders get mixed signals, teams fill in the gaps with their own version of “success,” and the guest experience turns inconsistent across shifts and locations.

 We dig into why leadership alignment is the single most important work a multi-unit operator can do, and how misalignment quietly drains profitability, time, and traction even when sales look strong from the outside.

Everything we talked about in today's episode — the systems, the leadership structure, the framework that makes quarterly planning actually work — it all lives inside the Independent Restaurant Framework. Want the full blueprint? Pick up your copy of Multi-Unit Mastery at IRFbook.com. This is the book I wish every multi-unit operator had in their hands before they started scaling.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you co-own a restaurant group, try one question today: “What does success look like in three years?” If you’re not 100% sure your partner would answer the same way, you’re not alone and you’re not stuck, but you are exposed.

I share two real scenarios I see constantly in the independent restaurant world: a fast-growing family business held back by an unspoken succession plan and murky owner roles, and a 15-year partnership that realizes they’ve been building the same company toward two different destinations. When owners aren’t aligned, everyone feels it. Leaders get mixed signals, teams fill in the gaps with their own version of “success,” and the guest experience turns inconsistent across shifts and locations.

 We dig into why leadership alignment is the single most important work a multi-unit operator can do, and how misalignment quietly drains profitability, time, and traction even when sales look strong from the outside.

Everything we talked about in today's episode — the systems, the leadership structure, the framework that makes quarterly planning actually work — it all lives inside the Independent Restaurant Framework. Want the full blueprint? Pick up your copy of Multi-Unit Mastery at IRFbook.com. This is the book I wish every multi-unit operator had in their hands before they started scaling.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18983240 Mon, 27 Apr 2026 03:00:00 -0400 1391 1 113 full false 112: Turn Reactive Operators into Intentional CEOs 112: Turn Reactive Operators into Intentional CEOs Most multi-unit restaurant operators don’t have a growth problem, they have a focus problem. When your leadership team doesn’t know what matters most for the next 90 days, everything turns into a fire, your ops meetings drift into venting, and you become the decision bottleneck for every location. We walk through the most underused tool in a multi-unit operator’s arsenal: the quarterly planning meeting, and why it’s often the difference between a restaurant group that scales and one that stalls.

We share what a great quarterly planning meeting looks like in the real world, including how to start with an intentional check-in that builds trust, how to review the prior quarter using wins, losses, P&L, guest feedback, and a simple scorecard, and how to spot trends your team keeps repeating without connecting the dots. From there, we get into the part most teams skip: true problem identification that goes beyond symptoms, so you stop putting band-aids on issues and start fixing root causes across people, process, and profit.

Everything we talked about in today's episode — the systems, the leadership structure, the framework that makes quarterly planning actually work — it all lives inside the Independent Restaurant Framework. Want the full blueprint? Pick up your copy of Multi-Unit Mastery at IRFbook.com. This is the book I wish every multi-unit operator had in their hands before they started scaling.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Most multi-unit restaurant operators don’t have a growth problem, they have a focus problem. When your leadership team doesn’t know what matters most for the next 90 days, everything turns into a fire, your ops meetings drift into venting, and you become the decision bottleneck for every location. We walk through the most underused tool in a multi-unit operator’s arsenal: the quarterly planning meeting, and why it’s often the difference between a restaurant group that scales and one that stalls.

We share what a great quarterly planning meeting looks like in the real world, including how to start with an intentional check-in that builds trust, how to review the prior quarter using wins, losses, P&L, guest feedback, and a simple scorecard, and how to spot trends your team keeps repeating without connecting the dots. From there, we get into the part most teams skip: true problem identification that goes beyond symptoms, so you stop putting band-aids on issues and start fixing root causes across people, process, and profit.

Everything we talked about in today's episode — the systems, the leadership structure, the framework that makes quarterly planning actually work — it all lives inside the Independent Restaurant Framework. Want the full blueprint? Pick up your copy of Multi-Unit Mastery at IRFbook.com. This is the book I wish every multi-unit operator had in their hands before they started scaling.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18983091 Mon, 13 Apr 2026 03:00:00 -0400 1559 1 112 full false 111: Danny Meyer 111: Danny Meyer I walked into a talk with Danny Meyer expecting a few good notes on hospitality, and walked out with four leadership reminders I’m still thinking about as a restaurant coach. Hearing him reflect on the 20-year legacy of Setting the Table, alongside Bobby Stuckey in Denver, made the ideas feel even more relevant for independent restaurant owners trying to scale without losing their standards or their sanity.

We dig into why scaling restaurants only works long term when the motive is bigger than ego. Danny shared how long it took him to expand from Union Square Cafe to Gramercy Tavern, and how fear can quietly stall growth until you connect expansion to something meaningful, like creating opportunity for your team. From there, we talk about excellence versus perfection, and why perfection is a trap in restaurant operations. I also unpack a simple debrief tool he uses that helps leaders balance pride with improvement without beating the team down.

If you lead a restaurant team, run multiple locations, or care about hospitality leadership, you’ll take away practical standards you can apply immediately. Subscribe, share this with a fellow operator, and leave a review with the one behavior you’re no longer willing to tolerate.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> I walked into a talk with Danny Meyer expecting a few good notes on hospitality, and walked out with four leadership reminders I’m still thinking about as a restaurant coach. Hearing him reflect on the 20-year legacy of Setting the Table, alongside Bobby Stuckey in Denver, made the ideas feel even more relevant for independent restaurant owners trying to scale without losing their standards or their sanity.

We dig into why scaling restaurants only works long term when the motive is bigger than ego. Danny shared how long it took him to expand from Union Square Cafe to Gramercy Tavern, and how fear can quietly stall growth until you connect expansion to something meaningful, like creating opportunity for your team. From there, we talk about excellence versus perfection, and why perfection is a trap in restaurant operations. I also unpack a simple debrief tool he uses that helps leaders balance pride with improvement without beating the team down.

If you lead a restaurant team, run multiple locations, or care about hospitality leadership, you’ll take away practical standards you can apply immediately. Subscribe, share this with a fellow operator, and leave a review with the one behavior you’re no longer willing to tolerate.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18896168 Mon, 30 Mar 2026 05:00:00 -0400 1096 1 111 full true 110: The $75,000 Mistake You’re Making 110: The $75,000 Mistake You’re Making Ever wonder why “Everything’s fine” keeps blowing up into last-minute fires? We dig into the uncomfortable truth: avoiding one-on-ones quietly drains profit, trust, and talent—and we put a real number on it with a $75,000 turnover case. As restaurant operators scale, hallway chats and line-side banter feel productive, but they miss the root causes. We walk through a simple, repeatable one-on-one system that reveals what’s actually happening across locations, builds psychological safety, and keeps your best people from walking when the kitchen gets hot.

You’ll also hear a client case study: six months after adopting this approach, manager turnover dropped to zero while clarity, accountability, and morale rose. We tie insights back to the three pillars—people, process, and profit—so you can see how small weekly conversations lead to cleaner training, better scheduling, smarter pricing decisions, and stronger guest experiences across units. If you’re ready to stop firefighting and start leading like a CEO, this is your playbook for retention, performance, and scale.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever wonder why “Everything’s fine” keeps blowing up into last-minute fires? We dig into the uncomfortable truth: avoiding one-on-ones quietly drains profit, trust, and talent—and we put a real number on it with a $75,000 turnover case. As restaurant operators scale, hallway chats and line-side banter feel productive, but they miss the root causes. We walk through a simple, repeatable one-on-one system that reveals what’s actually happening across locations, builds psychological safety, and keeps your best people from walking when the kitchen gets hot.

You’ll also hear a client case study: six months after adopting this approach, manager turnover dropped to zero while clarity, accountability, and morale rose. We tie insights back to the three pillars—people, process, and profit—so you can see how small weekly conversations lead to cleaner training, better scheduling, smarter pricing decisions, and stronger guest experiences across units. If you’re ready to stop firefighting and start leading like a CEO, this is your playbook for retention, performance, and scale.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18752582 Mon, 16 Mar 2026 03:00:00 -0400 1850 1 110 full false 109: Breaking The Bottleneck 109: Breaking The Bottleneck Ever felt that uneasy pull that says there’s more growth on the table, but you don’t have the energy or structure to reach it? We’ve been there. This week we share a pivotal shift: Solutions by Christin is now Columbine Hospitality, and we’re pairing a clear visionary role with a proven integrator to scale the impact of our coaching for independent multi-unit restaurant operators.

We break down what actually changes when a founder stops being the bottleneck. That starts with the visionary–integrator model: Christin owns relationships, content, and long-term direction while Andrew, our new COO and longtime collaborator, drives systems, accountability, and execution. Together we rebuilt the mission and core values, mapped a 1, 5, and 10-year vision, and set concrete financial targets that align people, process, and profit. You’ll hear how a weekly leadership cadence and quarterly resets create the consistency multi-unit brands need to reduce chaos, elevate managers, and deliver a guest experience that sticks.

If you feel stuck between firefighting and strategy, this conversation gives you a path: name your unique ability, hire to your gaps, and install a cadence that keeps everyone moving in the same direction. Subscribe, share this with a fellow operator, and leave a review to help more restaurant leaders scale with confidence.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever felt that uneasy pull that says there’s more growth on the table, but you don’t have the energy or structure to reach it? We’ve been there. This week we share a pivotal shift: Solutions by Christin is now Columbine Hospitality, and we’re pairing a clear visionary role with a proven integrator to scale the impact of our coaching for independent multi-unit restaurant operators.

We break down what actually changes when a founder stops being the bottleneck. That starts with the visionary–integrator model: Christin owns relationships, content, and long-term direction while Andrew, our new COO and longtime collaborator, drives systems, accountability, and execution. Together we rebuilt the mission and core values, mapped a 1, 5, and 10-year vision, and set concrete financial targets that align people, process, and profit. You’ll hear how a weekly leadership cadence and quarterly resets create the consistency multi-unit brands need to reduce chaos, elevate managers, and deliver a guest experience that sticks.

If you feel stuck between firefighting and strategy, this conversation gives you a path: name your unique ability, hire to your gaps, and install a cadence that keeps everyone moving in the same direction. Subscribe, share this with a fellow operator, and leave a review to help more restaurant leaders scale with confidence.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18752681 Mon, 02 Mar 2026 03:00:00 -0500 1252 1 109 full false 108: Turn No‑Shows Into Reliable Teams 108: Turn No‑Shows Into Reliable Teams Peak season is here and the schedule is bleeding. We sit down with leadership and customer service expert Michelle Pascoe to unpack why restaurants are seeing more call‑outs, how assumptions about today’s workforce backfire, and what owners can do right now to stabilize staffing without burning out their best people. From hiring scripts that set crystal‑clear expectations to team norms that harness Gen Z’s group mindset, this conversation is a playbook for calmer Saturday nights and happier crews.

  • Naming flawed assumptions that drive poor staffing decisions
  • Leveraging AI and social fluency to modernize systems
  • Listening to new ideas and testing them fast
  • Anchoring culture in trust, safety and guest connection


If you’re ready to cut call‑outs, protect your managers’ sanity, and build a bench that can actually lead, this one’s for you. Hit play, then share your biggest scheduling headache or the one policy you’ll change this week. And if the show is helping you lead with more confidence, subscribe, share it with a fellow operator, and leave a quick review to help others find us.


Michelle's Links: 

Website: https://www.michellepascoe.com/

LinkedIn: https://www.linkedin.com/in/michellepascoe/

Facebook: https://www.facebook.com/MichellePascoeVIP

Instagram: https://www.instagram.com/michelle.pascoe/

YouTube: https://www.youtube.com/@MichellePascoe

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Peak season is here and the schedule is bleeding. We sit down with leadership and customer service expert Michelle Pascoe to unpack why restaurants are seeing more call‑outs, how assumptions about today’s workforce backfire, and what owners can do right now to stabilize staffing without burning out their best people. From hiring scripts that set crystal‑clear expectations to team norms that harness Gen Z’s group mindset, this conversation is a playbook for calmer Saturday nights and happier crews.

  • Naming flawed assumptions that drive poor staffing decisions
  • Leveraging AI and social fluency to modernize systems
  • Listening to new ideas and testing them fast
  • Anchoring culture in trust, safety and guest connection


If you’re ready to cut call‑outs, protect your managers’ sanity, and build a bench that can actually lead, this one’s for you. Hit play, then share your biggest scheduling headache or the one policy you’ll change this week. And if the show is helping you lead with more confidence, subscribe, share it with a fellow operator, and leave a quick review to help others find us.


Michelle's Links: 

Website: https://www.michellepascoe.com/

LinkedIn: https://www.linkedin.com/in/michellepascoe/

Facebook: https://www.facebook.com/MichellePascoeVIP

Instagram: https://www.instagram.com/michelle.pascoe/

YouTube: https://www.youtube.com/@MichellePascoe

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18671345 Mon, 23 Feb 2026 04:00:00 -0500 2560 full false 107: Hire, Coach, and Keep the Right Leaders 107: Hire, Coach, and Keep the Right Leaders Growth shouldn’t require living at the restaurant or gambling on every new hire. We dig into a clear, repeatable way to hire leaders who fit your multi‑unit reality, coach them with confidence, and keep them long enough to scale without burning out your best people.

In this episode, Christin discusses:

• how to define core values with observable behaviors

• coaching leaders through personal challenges while holding standards

• designing 30‑60‑90 onboarding tied to values

• building sustainable leadership so owners can step away

• reviewing and refining values quarterly as the business evolves


Go to www.irfbook.com right now and grab your copy

Here is my calendar link so you can book time with me: https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Growth shouldn’t require living at the restaurant or gambling on every new hire. We dig into a clear, repeatable way to hire leaders who fit your multi‑unit reality, coach them with confidence, and keep them long enough to scale without burning out your best people.

In this episode, Christin discusses:

• how to define core values with observable behaviors

• coaching leaders through personal challenges while holding standards

• designing 30‑60‑90 onboarding tied to values

• building sustainable leadership so owners can step away

• reviewing and refining values quarterly as the business evolves


Go to www.irfbook.com right now and grab your copy

Here is my calendar link so you can book time with me: https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18592636 Mon, 02 Feb 2026 05:00:00 -0500 1127 1 107 full false 106: Turn a Callout Crisis into a Profitable Operation 106: Turn a Callout Crisis into a Profitable Operation Here is my calendar link so you can book time with me: Book a Call with Christin

We break down how fear of callouts can lead to costly overstaffing and how chronic callouts can wreck service, burn out managers, and drain profit. Two real cases show how cross-training, intentional scheduling, and a clear callout protocol restore accountability and margin.

• Cross-training servers and bartenders to de-risk shifts
• Publishing schedules early and honoring aces in places
• Tying roles to guest impact to build buy-in
• Reducing burnout by protecting the plan

If you've been loving the content I'm providing, please take a moment to leave a rating and review wherever you listen to your podcasts.


 Head to https://www.christinmarvin.com/contact for a complimentary coaching session and let’s talk about what’s possible for your restaurant group

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Here is my calendar link so you can book time with me: Book a Call with Christin

We break down how fear of callouts can lead to costly overstaffing and how chronic callouts can wreck service, burn out managers, and drain profit. Two real cases show how cross-training, intentional scheduling, and a clear callout protocol restore accountability and margin.

• Cross-training servers and bartenders to de-risk shifts
• Publishing schedules early and honoring aces in places
• Tying roles to guest impact to build buy-in
• Reducing burnout by protecting the plan

If you've been loving the content I'm providing, please take a moment to leave a rating and review wherever you listen to your podcasts.


 Head to https://www.christinmarvin.com/contact for a complimentary coaching session and let’s talk about what’s possible for your restaurant group

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18496982 Mon, 19 Jan 2026 02:00:00 -0500 1244 1 106 full true 105: From Chaos To Choice: Lead With Presence 105: From Chaos To Choice: Lead With Presence We coach Brandon Sharp, owner of three restaurants in Chapel Hill, through the tension between being everywhere at once and showing up with presence that develops his leaders. He realizes he must let go of covering shifts, codify decision rights, and model vulnerability to retain and grow his managers.

• using presence as respect and a path to flow
• inverted pyramid leadership and decision rights
• outsourcing low-leverage tasks to regain focus
• vulnerability that invites ownership and honesty
• raising standards for long-tenured managers

Go to irfbook.com within 24 hours to get the entire book absolutely free
Head to www.christinmarvin.com/contact for a complimentary coaching session
Please leave a rating and review wherever you listen to your podcast
Please share this episode with anyone in the industry that you know who could benefit


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> We coach Brandon Sharp, owner of three restaurants in Chapel Hill, through the tension between being everywhere at once and showing up with presence that develops his leaders. He realizes he must let go of covering shifts, codify decision rights, and model vulnerability to retain and grow his managers.

• using presence as respect and a path to flow
• inverted pyramid leadership and decision rights
• outsourcing low-leverage tasks to regain focus
• vulnerability that invites ownership and honesty
• raising standards for long-tenured managers

Go to irfbook.com within 24 hours to get the entire book absolutely free
Head to www.christinmarvin.com/contact for a complimentary coaching session
Please leave a rating and review wherever you listen to your podcast
Please share this episode with anyone in the industry that you know who could benefit


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18428338 Mon, 05 Jan 2026 05:00:00 -0500 2834 1 105 full false 104: Curiosity Creates Hospitality, Connection Beats Checklists 104: Curiosity Creates Hospitality, Connection Beats Checklists Guests don’t come to a full‑service restaurant for a transaction; they come hoping to feel something. We dig into how to deliver that feeling on purpose through connected hospitality, turning routine steps into genuine moments of care that guests remember long after the check drops.

We start by grounding everything in food, then layer in the human element that differentiates you in a crowded market. 

You’ll hear how:

  • We reframed performance reviews into get‑to‑know‑you conversations.
  • Why curiosity is a trained skill not a personality trait, 
  • “Ping pong” questions replace scripts to create real dialogue.
  • Growth requires humility, we unpack a one‑star review


If you’re ready to coach curiosity, hire for heart, and transform checklists into connections, press play. If the conversation sparks ideas, subscribe, share the episode with your team, and leave a quick review so more operators can find it. What’s the one question you’ll ask at your next table touch?

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Guests don’t come to a full‑service restaurant for a transaction; they come hoping to feel something. We dig into how to deliver that feeling on purpose through connected hospitality, turning routine steps into genuine moments of care that guests remember long after the check drops.

We start by grounding everything in food, then layer in the human element that differentiates you in a crowded market. 

You’ll hear how:

  • We reframed performance reviews into get‑to‑know‑you conversations.
  • Why curiosity is a trained skill not a personality trait, 
  • “Ping pong” questions replace scripts to create real dialogue.
  • Growth requires humility, we unpack a one‑star review


If you’re ready to coach curiosity, hire for heart, and transform checklists into connections, press play. If the conversation sparks ideas, subscribe, share the episode with your team, and leave a quick review so more operators can find it. What’s the one question you’ll ask at your next table touch?

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18373856 Mon, 22 Dec 2025 05:00:00 -0500 3046 1 104 full false 103: From Scarcity To Service: Mindset Tools for Restaurant Leaders 103: From Scarcity To Service: Mindset Tools for Restaurant Leaders A new executive chef gets thrown into the deep end: understaffed, undertrained, and staring down six tough weeks. We use that moment to unpack a bigger question every operator faces—how do you stay mentally strong and lead with purpose when the room is half full and the pressure won’t let up?

We dig into:

  • The gap vs. gain framework from Dan Sullivan and Dr. Benjamin Hardy 
  • Eight simple questions that snap you out of scarcity and into progress.
  • Eric Cacciatore opens up about imposter syndrome, why service beats ego, and how choosing “impact over reach” changes the way you scale.
  • Six guiding principles for resilient entrepreneurs: prioritize real 


If you’re an independent multi‑unit operator aiming to build systems, grow leaders, and protect your mindset, this conversation gives you practical tools, a clearer North Star, and a community-first path forward. Listen, share with your team, and tell us your biggest gain from today. If this helped, subscribe, leave a review, and send it to a fellow operator who could use a lift.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> A new executive chef gets thrown into the deep end: understaffed, undertrained, and staring down six tough weeks. We use that moment to unpack a bigger question every operator faces—how do you stay mentally strong and lead with purpose when the room is half full and the pressure won’t let up?

We dig into:

  • The gap vs. gain framework from Dan Sullivan and Dr. Benjamin Hardy 
  • Eight simple questions that snap you out of scarcity and into progress.
  • Eric Cacciatore opens up about imposter syndrome, why service beats ego, and how choosing “impact over reach” changes the way you scale.
  • Six guiding principles for resilient entrepreneurs: prioritize real 


If you’re an independent multi‑unit operator aiming to build systems, grow leaders, and protect your mindset, this conversation gives you practical tools, a clearer North Star, and a community-first path forward. Listen, share with your team, and tell us your biggest gain from today. If this helped, subscribe, leave a review, and send it to a fellow operator who could use a lift.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18293828 Mon, 08 Dec 2025 05:00:00 -0500 3217 1 103 full false 102: Scaling without Chaos: Grow Sustainably with People, Process, and Profit 102: Scaling without Chaos: Grow Sustainably with People, Process, and Profit Growth shouldn’t mean chaos. We lay out a practical roadmap for independent multi-unit restaurant owners who want scalable systems, stronger leaders, and healthier margins without losing the creativity that makes their concepts special. From the early cracks that show up at three and seven units to the org design that prevents constant firefighting, this conversation blends hard-won lessons with a clear framework you can apply right away.

  • We start with people: defining leadership roles, hiring by capability instead of loyalty, and building layers of ownership so founders can stop being the answer desk. 
  • Then we move into process: what to standardize to protect guest experience, how to balance brand consistency with local flavor, and why a quarterly operating rhythm with scorecards and leading indicators keeps everyone aligned. 
  • Throughout, we return to culture—core values that drive hiring and reviews, not just posters on a wall—and the internal communication systems that deliver one message clearly across every location.


There’s also a candid look at the human side of scale. Losing your voice during fast expansion is real. We talk about the shift that happens when you redesign your week, get support, and align daily decisions with your values. The payoff is a calmer, faster organization where change sticks, leaders grow, and profit follows because people and process are strong.

If you’re an independent operator ready to move from survival mode to sustainable growth, this is your blueprint. 

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Growth shouldn’t mean chaos. We lay out a practical roadmap for independent multi-unit restaurant owners who want scalable systems, stronger leaders, and healthier margins without losing the creativity that makes their concepts special. From the early cracks that show up at three and seven units to the org design that prevents constant firefighting, this conversation blends hard-won lessons with a clear framework you can apply right away.

  • We start with people: defining leadership roles, hiring by capability instead of loyalty, and building layers of ownership so founders can stop being the answer desk. 
  • Then we move into process: what to standardize to protect guest experience, how to balance brand consistency with local flavor, and why a quarterly operating rhythm with scorecards and leading indicators keeps everyone aligned. 
  • Throughout, we return to culture—core values that drive hiring and reviews, not just posters on a wall—and the internal communication systems that deliver one message clearly across every location.


There’s also a candid look at the human side of scale. Losing your voice during fast expansion is real. We talk about the shift that happens when you redesign your week, get support, and align daily decisions with your values. The payoff is a calmer, faster organization where change sticks, leaders grow, and profit follows because people and process are strong.

If you’re an independent operator ready to move from survival mode to sustainable growth, this is your blueprint. 

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18219756 Mon, 24 Nov 2025 05:00:00 -0500 2588 1 102 full false 101: Coach More, Fix Less: How Restaurant Leaders Build Strong Teams 101: Coach More, Fix Less: How Restaurant Leaders Build Strong Teams Want fewer fires, stronger managers, and a calmer shift without losing speed? We dig into the simple coaching moves that turn constant problem-solving into shared ownership. Hospitality leader and author Jason E. Brooks joins us to unpack three deceptively small skills—asking better questions, listening with intent, and giving feedback that actually lands in a roaring kitchen—and shows how they scale across multiple locations.

We explore:  

• choosing to coach instead of fix

• building trust to stop 2 a.m. calls

• listening that lowers defenses and reveals context

• giving feedback that lands in a loud kitchen


Go to irfbook.com right now and grab your copy
Head to christinmarvin.com/contact for a complimentary coaching session and let's talk about what's possible for your restaurant group
Find Jason’s books on Amazon or at jasonebrooks.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Want fewer fires, stronger managers, and a calmer shift without losing speed? We dig into the simple coaching moves that turn constant problem-solving into shared ownership. Hospitality leader and author Jason E. Brooks joins us to unpack three deceptively small skills—asking better questions, listening with intent, and giving feedback that actually lands in a roaring kitchen—and shows how they scale across multiple locations.

We explore:  

• choosing to coach instead of fix

• building trust to stop 2 a.m. calls

• listening that lowers defenses and reveals context

• giving feedback that lands in a loud kitchen


Go to irfbook.com right now and grab your copy
Head to christinmarvin.com/contact for a complimentary coaching session and let's talk about what's possible for your restaurant group
Find Jason’s books on Amazon or at jasonebrooks.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18105599 Mon, 10 Nov 2025 05:00:00 -0500 2041 1 101 full false 100: Unlock Thriving Restaurant Excellence 100: Unlock Thriving Restaurant Excellence Milestones matter when they sharpen your focus. 

As we hit 100 episodes, Christin welcomes chef Britt Rescigno of Fiama in Sun Valley, a TV chef turned mountain-town restaurateur who pairs sexy, high-end Italian with a culture built on respect. 

The conversation cuts through hype and gets tactical about what it takes to open strong, stay open through off-season, and keep a team engaged when the crowds thin.

Britt shares the boundary that makes running a restaurant with her spouse work: leave home emotions at home and speak with intention on the line. 

That standard lifted the whole crew, turning high-heat moments into calm, decisive service. 

We talk brand and guest experience that feel elegant yet approachable, the pricing confidence that comes from making everything in-house, and why clear storytelling on your website and socials sets expectations before guests ever sit down.

If you’ve wondered how to pick the right city, Britt’s year of pop-ups becomes a blueprint for market research. 

She and Kinsey cooked 50 dinners across the country, read demand signals, and chose Sun Valley because the niche fit the people, not just the postcard views. 

We unpack PR as an upfront investment that compounds early, how to measure its real-world impact, and why cutting it first can stall momentum.

 Then we face Slack season head on: holding firm on hours, launching a true apertivo hour to seed early covers, and keeping staff employed so you don’t pay the tax of retraining when the snow hits.

Britt also opens up about her TV path from a liquid-courage Chopped application to national competitions, and how that platform feeds the restaurant with credibility and fresh ideas. 

Finally, we look forward: more Fiama locations, possibly in other mountain towns, and a commitment to mentoring young cooks so they see culinary as a craft worth chasing.

If you lead in restaurants, you’ll walk away with a playbook: respect as policy, consistency as strategy, pop-ups as research, PR as acceleration, and offers that protect brand while driving covers. 

Enjoy the conversation, share it with someone who needs a lift, and tell us your best tactic for staying busy through the off-season. 

Resources:

Britt Rescigno

Fiamma

Christin Marvin

Multi Unit Mastery

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Milestones matter when they sharpen your focus. 

As we hit 100 episodes, Christin welcomes chef Britt Rescigno of Fiama in Sun Valley, a TV chef turned mountain-town restaurateur who pairs sexy, high-end Italian with a culture built on respect. 

The conversation cuts through hype and gets tactical about what it takes to open strong, stay open through off-season, and keep a team engaged when the crowds thin.

Britt shares the boundary that makes running a restaurant with her spouse work: leave home emotions at home and speak with intention on the line. 

That standard lifted the whole crew, turning high-heat moments into calm, decisive service. 

We talk brand and guest experience that feel elegant yet approachable, the pricing confidence that comes from making everything in-house, and why clear storytelling on your website and socials sets expectations before guests ever sit down.

If you’ve wondered how to pick the right city, Britt’s year of pop-ups becomes a blueprint for market research. 

She and Kinsey cooked 50 dinners across the country, read demand signals, and chose Sun Valley because the niche fit the people, not just the postcard views. 

We unpack PR as an upfront investment that compounds early, how to measure its real-world impact, and why cutting it first can stall momentum.

 Then we face Slack season head on: holding firm on hours, launching a true apertivo hour to seed early covers, and keeping staff employed so you don’t pay the tax of retraining when the snow hits.

Britt also opens up about her TV path from a liquid-courage Chopped application to national competitions, and how that platform feeds the restaurant with credibility and fresh ideas. 

Finally, we look forward: more Fiama locations, possibly in other mountain towns, and a commitment to mentoring young cooks so they see culinary as a craft worth chasing.

If you lead in restaurants, you’ll walk away with a playbook: respect as policy, consistency as strategy, pop-ups as research, PR as acceleration, and offers that protect brand while driving covers. 

Enjoy the conversation, share it with someone who needs a lift, and tell us your best tactic for staying busy through the off-season. 

Resources:

Britt Rescigno

Fiamma

Christin Marvin

Multi Unit Mastery

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-18024175 Mon, 27 Oct 2025 04:00:00 -0400 2455 full false 99: The Secret to Scaling Successfully 99: The Secret to Scaling Successfully Growth shouldn’t feel like white-knuckling your way to the next lease. 

We break down a simple, durable framework—people, process, and profit—that helps restaurant owners scale without losing control. 

Together with Eric Cacciatore of Restaurant Unstoppable, we get specific about how to turn values into hiring standards, promotions into planned development, and check-ins into one-on-ones that actually change the business. 

If “slow down to speed up” sounds nice but hard, you’ll leave with cadence, structure, and examples that make it real.

We start with people, because nothing scales without aligned leaders. 

You’ll hear how to build a promotion pipeline using role scorecards and 30-60-90 plans, why core values must be lived not framed, and how to run one-on-ones that move teams from firefighting to proactive problem-solving. 

Then we shift to process—capturing “the job done right” so it’s teachable and measurable. We clarify systems vs procedures, share how to create an “oh no” playbook for common breakdowns, and outline meeting architecture (quarterly priorities, weekly ops, and one-on-ones) that keeps information flowing and teams rowing in the same direction.

Finally, we reframe profit as oxygen for training, tools, wages, and growth. 

We highlight vital metrics—sales, labor, COGS, comps/waste, retention, guest satisfaction—and how to use simple, colorful scorecards to drive performance across units. 

We also map where profit leaks hide in BOH and FOH, and how to know you’re ready for the next opening: cash runway, leadership depth, and a bench that’s eager for opportunity. 

If you’ve been craving a practical way to grow with confidence, this conversation is your blueprint.

If the episode helped, follow the show, share it with a fellow operator, and leave a quick review so more restaurant leaders can find it. Got a topic you want us to tackle next? Click the link at the top of the show notes and tell us what you need.

Resources:

Multi Unit Mastery

Restaurant Unstoppable

Eric Cacciatore

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Growth shouldn’t feel like white-knuckling your way to the next lease. 

We break down a simple, durable framework—people, process, and profit—that helps restaurant owners scale without losing control. 

Together with Eric Cacciatore of Restaurant Unstoppable, we get specific about how to turn values into hiring standards, promotions into planned development, and check-ins into one-on-ones that actually change the business. 

If “slow down to speed up” sounds nice but hard, you’ll leave with cadence, structure, and examples that make it real.

We start with people, because nothing scales without aligned leaders. 

You’ll hear how to build a promotion pipeline using role scorecards and 30-60-90 plans, why core values must be lived not framed, and how to run one-on-ones that move teams from firefighting to proactive problem-solving. 

Then we shift to process—capturing “the job done right” so it’s teachable and measurable. We clarify systems vs procedures, share how to create an “oh no” playbook for common breakdowns, and outline meeting architecture (quarterly priorities, weekly ops, and one-on-ones) that keeps information flowing and teams rowing in the same direction.

Finally, we reframe profit as oxygen for training, tools, wages, and growth. 

We highlight vital metrics—sales, labor, COGS, comps/waste, retention, guest satisfaction—and how to use simple, colorful scorecards to drive performance across units. 

We also map where profit leaks hide in BOH and FOH, and how to know you’re ready for the next opening: cash runway, leadership depth, and a bench that’s eager for opportunity. 

If you’ve been craving a practical way to grow with confidence, this conversation is your blueprint.

If the episode helped, follow the show, share it with a fellow operator, and leave a quick review so more restaurant leaders can find it. Got a topic you want us to tackle next? Click the link at the top of the show notes and tell us what you need.

Resources:

Multi Unit Mastery

Restaurant Unstoppable

Eric Cacciatore

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17970846 Mon, 13 Oct 2025 04:00:00 -0400 4586 full false 98: From Burnout to Abundance: How Self-Hospitality Transforms Restaurant Leadership 98: From Burnout to Abundance: How Self-Hospitality Transforms Restaurant Leadership A revolution is brewing in hospitality leadership, and it begins with a radical notion: your most sacred guest is you.

This powerful conversation with transformational coach Mike Messeroff introduces the concept of "self-hospitality" - the practice of extending the same care to yourself that you offer guests and customers. For an industry characterized by burnout and depletion, this perspective shift provides a practical pathway to sustainable leadership.

"You cannot give away what you don't have," Messeroff emphasizes, challenging the common industry belief that selfless service means emptying yourself. Instead, he reveals how hospitality professionals who fill their own cups first serve from abundance rather than scarcity, transforming not just their own experience but elevating everyone around them.

The episode explores the cultivation of "the magic gap" - that crucial space between stimulus and response where thoughtful leadership happens instead of reactive management. Through mindfulness practices, boundary-setting, and reconnection with joy, leaders learn to navigate challenges with equanimity rather than frustration.

Messeroff shares his personal journey from external success that masked inner emptiness to discovering fulfillment through self-hospitality. His practical approach demonstrates how simple shifts - from morning meditation to technology-free days - create profound changes in leadership effectiveness and life satisfaction.

Whether you're experiencing burnout or simply seeking more sustainable ways to lead, this conversation offers both inspiration and actionable strategies. Discover how treating yourself as your most honored guest might be the greatest gift you can give your team, your business, and yourself.

Ready to transform your leadership through self-hospitality? Connect with Mike at mikemesseroff.com to explore coaching or join the upcoming Self-Hospitality Collective community.


Resources

TheSelfHospitalityCollective.com 

MikeMesseroff.com

LinkedIn

Substack

Instagram


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> A revolution is brewing in hospitality leadership, and it begins with a radical notion: your most sacred guest is you.

This powerful conversation with transformational coach Mike Messeroff introduces the concept of "self-hospitality" - the practice of extending the same care to yourself that you offer guests and customers. For an industry characterized by burnout and depletion, this perspective shift provides a practical pathway to sustainable leadership.

"You cannot give away what you don't have," Messeroff emphasizes, challenging the common industry belief that selfless service means emptying yourself. Instead, he reveals how hospitality professionals who fill their own cups first serve from abundance rather than scarcity, transforming not just their own experience but elevating everyone around them.

The episode explores the cultivation of "the magic gap" - that crucial space between stimulus and response where thoughtful leadership happens instead of reactive management. Through mindfulness practices, boundary-setting, and reconnection with joy, leaders learn to navigate challenges with equanimity rather than frustration.

Messeroff shares his personal journey from external success that masked inner emptiness to discovering fulfillment through self-hospitality. His practical approach demonstrates how simple shifts - from morning meditation to technology-free days - create profound changes in leadership effectiveness and life satisfaction.

Whether you're experiencing burnout or simply seeking more sustainable ways to lead, this conversation offers both inspiration and actionable strategies. Discover how treating yourself as your most honored guest might be the greatest gift you can give your team, your business, and yourself.

Ready to transform your leadership through self-hospitality? Connect with Mike at mikemesseroff.com to explore coaching or join the upcoming Self-Hospitality Collective community.


Resources

TheSelfHospitalityCollective.com 

MikeMesseroff.com

LinkedIn

Substack

Instagram


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17868374 Mon, 22 Sep 2025 04:00:00 -0400 2549 full false 97: Unlock Tech Success Now: Seth Rankin's Playbook 97: Unlock Tech Success Now: Seth Rankin's Playbook Finding the right technology partner for your restaurant shouldn't feel like a blind date gone wrong, yet for many operators, that's exactly what it becomes. 

Seth Rankin, with 20 years of experience at OpenTable and a passion for growing people and companies, pulls back the curtain on what truly matters when selecting restaurant technology.

The conversation dives deep into why most restaurants struggle with their tech partnerships. Seth explains that the disconnect often begins when technology companies focus on their features rather than understanding the restaurant's specific challenges. 

With the average restaurant juggling 15 different technology systems, operators need partners who ask the right questions: 

  • What problem are you trying to solve? 
  • How is this affecting your business? 
  • What are your goals for the next 6-12 months?

Seth offers practical guidance on evaluating potential tech partners, emphasizing the importance of referrals, integration capabilities, and comprehensive support structures. 

As he humorously notes, "Nothing crashes on a Sunday at 9 PM—it's always on a Friday at 7 PM," highlighting why responsive support during critical service times is non-negotiable. Beyond reactive support, Seth outlines what proactive quarterly check-ins should look like, encouraging operators to come prepared with specific examples and feedback.

The conversation shifts to emerging technologies, with Seth providing insights on various platforms from POS systems to reservation tools and artificial intelligence applications. 

He makes a compelling case for embracing AI in appropriate contexts, comparing today's hesitation to the early resistance toward digital reservation systems. Just as those systems ultimately enhanced rather than replaced the maître d' role, today's AI tools can handle routine inquiries while freeing staff to deliver more meaningful hospitality.

Whether you're evaluating new technology or trying to get more from your existing systems, this episode offers actionable strategies for building tech partnerships that truly support your restaurant's success. Reach out to Seth directly at Seth@SethRankin.com for personalized guidance on navigating the complex world of hospitality technology.

Resources:

Seth Rankin

Open Table

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Finding the right technology partner for your restaurant shouldn't feel like a blind date gone wrong, yet for many operators, that's exactly what it becomes. 

Seth Rankin, with 20 years of experience at OpenTable and a passion for growing people and companies, pulls back the curtain on what truly matters when selecting restaurant technology.

The conversation dives deep into why most restaurants struggle with their tech partnerships. Seth explains that the disconnect often begins when technology companies focus on their features rather than understanding the restaurant's specific challenges. 

With the average restaurant juggling 15 different technology systems, operators need partners who ask the right questions: 

  • What problem are you trying to solve? 
  • How is this affecting your business? 
  • What are your goals for the next 6-12 months?

Seth offers practical guidance on evaluating potential tech partners, emphasizing the importance of referrals, integration capabilities, and comprehensive support structures. 

As he humorously notes, "Nothing crashes on a Sunday at 9 PM—it's always on a Friday at 7 PM," highlighting why responsive support during critical service times is non-negotiable. Beyond reactive support, Seth outlines what proactive quarterly check-ins should look like, encouraging operators to come prepared with specific examples and feedback.

The conversation shifts to emerging technologies, with Seth providing insights on various platforms from POS systems to reservation tools and artificial intelligence applications. 

He makes a compelling case for embracing AI in appropriate contexts, comparing today's hesitation to the early resistance toward digital reservation systems. Just as those systems ultimately enhanced rather than replaced the maître d' role, today's AI tools can handle routine inquiries while freeing staff to deliver more meaningful hospitality.

Whether you're evaluating new technology or trying to get more from your existing systems, this episode offers actionable strategies for building tech partnerships that truly support your restaurant's success. Reach out to Seth directly at Seth@SethRankin.com for personalized guidance on navigating the complex world of hospitality technology.

Resources:

Seth Rankin

Open Table

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17816945 Mon, 15 Sep 2025 04:00:00 -0400 1927 full false 96: From Pay-What-You-Can to Farm-to-Table: How Two Denver Organizations Are Using Food as a Force for Social Change 96: From Pay-What-You-Can to Farm-to-Table: How Two Denver Organizations Are Using Food as a Force for Social Change What happens when food becomes more than sustenance—when it transforms into a vehicle for social change? 

In Denver's vibrant culinary landscape, two organizations have been quietly revolutionizing how we think about restaurants, community, and access for nearly two decades.

Kristen Rauch, Executive Director of Eat Denver, and Carrie Shores, owner of Same Cafe, join us to discuss their groundbreaking work and their upcoming collaboration: Savor the Season. 

Since 2006, both organizations have approached food justice from different angles—Eat Denver by supporting the independent restaurant community as they navigate challenges and opportunities, and Same Cafe by pioneering a pay-what-you-can model that ensures everyone has access to chef-driven, nutritious meals regardless of their financial situation.

The magic happens when these missions converge in Savor the Season, Denver's premier farm-to-table celebration featuring 24 restaurants including James Beard and Michelin Award winners. Over five spectacular nights at Rhino Art Park, guests will enjoy craft beverages and multi-course meals while supporting six nonprofit beneficiaries working in food justice and community advocacy. 

What makes this event truly special isn't just the extraordinary food—it's the spirit of collaboration and community that permeates every aspect. Chefs who rarely get to work together find themselves side by side in the kitchen, guests from all walks of life share communal tables, and the simple act of enjoying a meal becomes a powerful force for change. 

Through heartfelt stories and behind-the-scenes insights, Kristen and Carrie reveal how restaurants can be catalysts for creating more equitable, connected communities—one plate at a time.

Ready to experience this celebration with purpose? Grab your tickets at eatdenver.com/savor before they're gone, or visit Same Cafe at 2023 East Colfax Avenue to see firsthand how dignity doesn't have to come with a price tag.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What happens when food becomes more than sustenance—when it transforms into a vehicle for social change? 

In Denver's vibrant culinary landscape, two organizations have been quietly revolutionizing how we think about restaurants, community, and access for nearly two decades.

Kristen Rauch, Executive Director of Eat Denver, and Carrie Shores, owner of Same Cafe, join us to discuss their groundbreaking work and their upcoming collaboration: Savor the Season. 

Since 2006, both organizations have approached food justice from different angles—Eat Denver by supporting the independent restaurant community as they navigate challenges and opportunities, and Same Cafe by pioneering a pay-what-you-can model that ensures everyone has access to chef-driven, nutritious meals regardless of their financial situation.

The magic happens when these missions converge in Savor the Season, Denver's premier farm-to-table celebration featuring 24 restaurants including James Beard and Michelin Award winners. Over five spectacular nights at Rhino Art Park, guests will enjoy craft beverages and multi-course meals while supporting six nonprofit beneficiaries working in food justice and community advocacy. 

What makes this event truly special isn't just the extraordinary food—it's the spirit of collaboration and community that permeates every aspect. Chefs who rarely get to work together find themselves side by side in the kitchen, guests from all walks of life share communal tables, and the simple act of enjoying a meal becomes a powerful force for change. 

Through heartfelt stories and behind-the-scenes insights, Kristen and Carrie reveal how restaurants can be catalysts for creating more equitable, connected communities—one plate at a time.

Ready to experience this celebration with purpose? Grab your tickets at eatdenver.com/savor before they're gone, or visit Same Cafe at 2023 East Colfax Avenue to see firsthand how dignity doesn't have to come with a price tag.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17739951 Mon, 01 Sep 2025 04:00:00 -0400 1265 full false 95: Master Culinary Success Now: Top Time-Saving Tips 95: Master Culinary Success Now: Top Time-Saving Tips Imagine having the power to reclaim your time in the chaotic world of professional kitchens. 

That's exactly what Chef Adam Lamb offers in this illuminating conversation about his new book, "The Successful Chef: Time Strategies That Actually Work."

Chef Lamb doesn't just theorize about productivity—he delivers battle-tested strategies born from years in the trenches of high-pressure kitchens and his subsequent journey as a coach to culinary professionals. His approach centers around "the 1% way," the transformative power of small, consistent improvements that compound over time, creating sustainable change without the crash-and-burn cycle of dramatic overhauls.

The conversation dives deep into what Lamb calls "the narrow path"—eliminating distractions and protecting your attention in a world designed to fragment it. He shares vulnerable personal stories about missed family moments and hard-won lessons about presence, both in and out of the kitchen. Rather than chasing the myth of work-life balance, Lamb advocates for work-life harmony, acknowledging the seasonal nature of restaurant work and creating transparent communication around those realities.

What makes this episode particularly valuable is the practical, applicable nature of the advice. From creating proper systems for delegation to developing succession plans that protect both the business and its people, Chef Lamb outlines concrete steps that any culinary professional can implement immediately. His forthcoming work on communication strategies addresses another critical pain point in kitchen culture—how clarity in expectations and outcomes prevents most workplace problems before they begin.

Ready to stop being a slave to your schedule and start leading your time with intention? This conversation will give you the roadmap to make it happen. Subscribe now and check out Chef Adam Lamb's work at Chef Life Radio and Chef Life Coaching to continue your journey toward sustainable success in the culinary world.

Resources:

Adam Lamb

The Successful Chef: Time Strategies That Actually Work

Christin Marvin

The Independent Restaurant Framework

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Imagine having the power to reclaim your time in the chaotic world of professional kitchens. 

That's exactly what Chef Adam Lamb offers in this illuminating conversation about his new book, "The Successful Chef: Time Strategies That Actually Work."

Chef Lamb doesn't just theorize about productivity—he delivers battle-tested strategies born from years in the trenches of high-pressure kitchens and his subsequent journey as a coach to culinary professionals. His approach centers around "the 1% way," the transformative power of small, consistent improvements that compound over time, creating sustainable change without the crash-and-burn cycle of dramatic overhauls.

The conversation dives deep into what Lamb calls "the narrow path"—eliminating distractions and protecting your attention in a world designed to fragment it. He shares vulnerable personal stories about missed family moments and hard-won lessons about presence, both in and out of the kitchen. Rather than chasing the myth of work-life balance, Lamb advocates for work-life harmony, acknowledging the seasonal nature of restaurant work and creating transparent communication around those realities.

What makes this episode particularly valuable is the practical, applicable nature of the advice. From creating proper systems for delegation to developing succession plans that protect both the business and its people, Chef Lamb outlines concrete steps that any culinary professional can implement immediately. His forthcoming work on communication strategies addresses another critical pain point in kitchen culture—how clarity in expectations and outcomes prevents most workplace problems before they begin.

Ready to stop being a slave to your schedule and start leading your time with intention? This conversation will give you the roadmap to make it happen. Subscribe now and check out Chef Adam Lamb's work at Chef Life Radio and Chef Life Coaching to continue your journey toward sustainable success in the culinary world.

Resources:

Adam Lamb

The Successful Chef: Time Strategies That Actually Work

Christin Marvin

The Independent Restaurant Framework

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17658977 Mon, 18 Aug 2025 04:00:00 -0400 2352 full false 94: How to Boost Guest Retention for Massive Growth 94: How to Boost Guest Retention for Massive Growth Restaurant owners, are you struggling to maintain steady growth despite your marketing efforts? 

The answer might be simpler than you think. In this eye-opening episode, Ewan Thompson, Chief Performance Optimizer for Hospitality Benchmark Services, reveals the startling truth about guest retention that could be costing you six figures in revenue.

Did you know that returning restaurant guests spend 20% more per visit than first-timers and bring in 10-15% more people with them? Yet the hard data shows that 90-95% of restaurant guests never return after their first visit. This isn't just a statistic—it's a massive growth opportunity hiding in plain sight.

Ewan breaks down his proven guest retention playbook, explaining why five-star reviews and excellent food simply aren't enough anymore. "We've got to be emotionally connecting with our audience, and we've got to be doing it consistently," he explains, detailing his "emotional advantage" framework that transforms ordinary service into memorable hospitality through four key touchpoints: welcome, guide, personalize, and appreciate.

What makes this conversation particularly valuable is how it challenges conventional restaurant wisdom. Rather than pouring resources into costly guest acquisition or discounting (which Ewan warns creates "loyalty to the discount, not loyalty to your business"), he advocates for a systematic approach to retention that elevates every aspect of your operation. 

The most successful restaurants create genuine emotional connections and make it remarkably easy for guests to return.

Ready to stop leaving money on the table? Download Ewan's guest retention playbook and emotional advantage framework from the show notes and start transforming your approach to hospitality today. Your guests—and your bottom line—will thank you.

Resources:

Ewan Thompson

The Guest Retention Playbook – the exact framework we use with operators to drive 6 figure growth through guest retention   - Get your free copy of the Guest Retention Playbook

 The Emotional Advantage –   4 touchpoints to elevate your Order of Service with emotional intelligence - Download your free guide to deepen guest connections and drive loyalty.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Restaurant owners, are you struggling to maintain steady growth despite your marketing efforts? 

The answer might be simpler than you think. In this eye-opening episode, Ewan Thompson, Chief Performance Optimizer for Hospitality Benchmark Services, reveals the startling truth about guest retention that could be costing you six figures in revenue.

Did you know that returning restaurant guests spend 20% more per visit than first-timers and bring in 10-15% more people with them? Yet the hard data shows that 90-95% of restaurant guests never return after their first visit. This isn't just a statistic—it's a massive growth opportunity hiding in plain sight.

Ewan breaks down his proven guest retention playbook, explaining why five-star reviews and excellent food simply aren't enough anymore. "We've got to be emotionally connecting with our audience, and we've got to be doing it consistently," he explains, detailing his "emotional advantage" framework that transforms ordinary service into memorable hospitality through four key touchpoints: welcome, guide, personalize, and appreciate.

What makes this conversation particularly valuable is how it challenges conventional restaurant wisdom. Rather than pouring resources into costly guest acquisition or discounting (which Ewan warns creates "loyalty to the discount, not loyalty to your business"), he advocates for a systematic approach to retention that elevates every aspect of your operation. 

The most successful restaurants create genuine emotional connections and make it remarkably easy for guests to return.

Ready to stop leaving money on the table? Download Ewan's guest retention playbook and emotional advantage framework from the show notes and start transforming your approach to hospitality today. Your guests—and your bottom line—will thank you.

Resources:

Ewan Thompson

The Guest Retention Playbook – the exact framework we use with operators to drive 6 figure growth through guest retention   - Get your free copy of the Guest Retention Playbook

 The Emotional Advantage –   4 touchpoints to elevate your Order of Service with emotional intelligence - Download your free guide to deepen guest connections and drive loyalty.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17558108 Mon, 04 Aug 2025 04:00:00 -0400 2604 full false 93: The Smart Restaurant Playbook: Using Tech Without Losing Hospitality - EdTalks 2025 93: The Smart Restaurant Playbook: Using Tech Without Losing Hospitality - EdTalks 2025 Are you struggling to balance technology and hospitality in your restaurant?

 You're not alone. This eye-opening speech from this year's EdTalks reveals how the right mindset toward restaurant technology can transform your operations without sacrificing the human touch that makes your establishment special.

Through the compelling story of Tim, a restaurant owner drowning in operational tasks and burning out while trying to preserve his legacy, we see the familiar struggle many operators face today. The industry has evolved dramatically from the days of binders and clipboards, yet many resist embracing technological solutions due to unfounded fears.

The game-changer comes with a simple mindset shift: view technology not as a burden but as your most reliable employee—one that never calls in sick, never gets tired, and continuously works behind the scenes to provide data for smarter decision-making. When implemented thoughtfully, tech doesn't replace hospitality but enhances it by freeing you to focus on what matters most.

Data removes the guesswork from restaurant operations, providing clarity on crucial questions about sales patterns, staffing needs, and profitability drivers. As demonstrated by the restaurant owner who discovered his scheduling was misaligned with actual business patterns, just 20 minutes of data analysis can reveal insights that transform operations and improve both team member and guest experiences.

When selecting technology, align it with your core values by asking three essential questions: Does it enhance the guest experience? Will it improve the employee experience? Will it make your restaurant more profitable? Involve your leadership team early to ensure buy-in and identify potential implementation challenges before they arise.

Ready to transform your restaurant's operations and reclaim your time? Start by identifying your biggest current challenge and exploring technology solutions that could address it. The restaurant industry isn't getting easier, but with the right tools and mindset, you can build a more efficient, profitable operation while protecting what makes hospitality special.


Resources:

What the full EdTalk speech here on YouTube

Christin Marvin

Grab Your Free Copy of Christin's New Book, Multi Unit Mastery: Simplify Operations, Maximize Profits and Lead with Confidence


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Are you struggling to balance technology and hospitality in your restaurant?

 You're not alone. This eye-opening speech from this year's EdTalks reveals how the right mindset toward restaurant technology can transform your operations without sacrificing the human touch that makes your establishment special.

Through the compelling story of Tim, a restaurant owner drowning in operational tasks and burning out while trying to preserve his legacy, we see the familiar struggle many operators face today. The industry has evolved dramatically from the days of binders and clipboards, yet many resist embracing technological solutions due to unfounded fears.

The game-changer comes with a simple mindset shift: view technology not as a burden but as your most reliable employee—one that never calls in sick, never gets tired, and continuously works behind the scenes to provide data for smarter decision-making. When implemented thoughtfully, tech doesn't replace hospitality but enhances it by freeing you to focus on what matters most.

Data removes the guesswork from restaurant operations, providing clarity on crucial questions about sales patterns, staffing needs, and profitability drivers. As demonstrated by the restaurant owner who discovered his scheduling was misaligned with actual business patterns, just 20 minutes of data analysis can reveal insights that transform operations and improve both team member and guest experiences.

When selecting technology, align it with your core values by asking three essential questions: Does it enhance the guest experience? Will it improve the employee experience? Will it make your restaurant more profitable? Involve your leadership team early to ensure buy-in and identify potential implementation challenges before they arise.

Ready to transform your restaurant's operations and reclaim your time? Start by identifying your biggest current challenge and exploring technology solutions that could address it. The restaurant industry isn't getting easier, but with the right tools and mindset, you can build a more efficient, profitable operation while protecting what makes hospitality special.


Resources:

What the full EdTalk speech here on YouTube

Christin Marvin

Grab Your Free Copy of Christin's New Book, Multi Unit Mastery: Simplify Operations, Maximize Profits and Lead with Confidence


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17509136 Mon, 21 Jul 2025 04:00:00 -0400 1046 full false 92: The Number One Chicken Sandwich in Chicago: Joe Fontana's Journey from Failed Meatball Concept to Fast-Casual Empire 92: The Number One Chicken Sandwich in Chicago: Joe Fontana's Journey from Failed Meatball Concept to Fast-Casual Empire Joe Fontana, founder of Fry the Coop, is redefining what it means to build a fast-casual chicken empire with heart. From his Chicago-based restaurants, Joe shares the unexpected journey that took him from a failed meatball concept to creating what he proudly calls "the number one chicken sandwich in Chicago" – double-fried in beef tallow for that perfect crunch.

What makes this conversation particularly fascinating is Joe's candid discussion of his viral moment. When thieves broke into one of his restaurants causing $3,000 in damage for a mere $9 in change, Joe transformed potential disaster into marketing gold. 

His Home Alone-themed response to the break-in generated 27 television appearances and drove record sales – a masterclass in turning lemons into lemonade that any restaurant owner can learn from.

Beyond crisis management, Joe dives deep into the leadership principles that have allowed him to scale to nine locations with plans for 75 more. He articulates the profound loneliness of entrepreneurship and shares how he stays connected to his team's needs while navigating rapid growth. 

His refreshingly honest admission about financial management missteps offers a cautionary tale about the importance of diligent invoice tracking and expense management – "expenses are like fingernails, they're always growing and they always need to be cut."

What truly sets this episode apart is Joe's people-first philosophy. Rather than focusing solely on profits, he frames his ambitious growth goals around creating opportunities for his team members. 

"We're growing our company so we can grow our people," he explains, detailing how his expansion strategy aims to eventually provide meaningful financial outcomes for everyone involved. This perspective challenges the traditional profit-centric restaurant model and offers a compelling alternative vision for sustainable growth.

Whether you're running a single restaurant location or dreaming of building your own multi-unit concept, this episode delivers actionable insights on leadership, crisis management, operational excellence, and maintaining your values during expansion. 


Resources:

Joe Fontana

Fry The Coop

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Joe Fontana, founder of Fry the Coop, is redefining what it means to build a fast-casual chicken empire with heart. From his Chicago-based restaurants, Joe shares the unexpected journey that took him from a failed meatball concept to creating what he proudly calls "the number one chicken sandwich in Chicago" – double-fried in beef tallow for that perfect crunch.

What makes this conversation particularly fascinating is Joe's candid discussion of his viral moment. When thieves broke into one of his restaurants causing $3,000 in damage for a mere $9 in change, Joe transformed potential disaster into marketing gold. 

His Home Alone-themed response to the break-in generated 27 television appearances and drove record sales – a masterclass in turning lemons into lemonade that any restaurant owner can learn from.

Beyond crisis management, Joe dives deep into the leadership principles that have allowed him to scale to nine locations with plans for 75 more. He articulates the profound loneliness of entrepreneurship and shares how he stays connected to his team's needs while navigating rapid growth. 

His refreshingly honest admission about financial management missteps offers a cautionary tale about the importance of diligent invoice tracking and expense management – "expenses are like fingernails, they're always growing and they always need to be cut."

What truly sets this episode apart is Joe's people-first philosophy. Rather than focusing solely on profits, he frames his ambitious growth goals around creating opportunities for his team members. 

"We're growing our company so we can grow our people," he explains, detailing how his expansion strategy aims to eventually provide meaningful financial outcomes for everyone involved. This perspective challenges the traditional profit-centric restaurant model and offers a compelling alternative vision for sustainable growth.

Whether you're running a single restaurant location or dreaming of building your own multi-unit concept, this episode delivers actionable insights on leadership, crisis management, operational excellence, and maintaining your values during expansion. 


Resources:

Joe Fontana

Fry The Coop

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17440246 Mon, 07 Jul 2025 04:00:00 -0400 2236 full false 91: Restaurant Growth Strategy: Building a Multi-Unit Bakery Empire Through Self-Improvement and Smart Expansion 91: Restaurant Growth Strategy: Building a Multi-Unit Bakery Empire Through Self-Improvement and Smart Expansion Ever wondered what happens when a corporate executive trades the boardroom for the bakery kitchen? 

Neman Popov's story of launching Roggenart European Bakery, Bistro & Cafe offers a masterclass in entrepreneurial perseverance and leadership growth.

From signing a bad lease in his first location to now operating 10 thriving stores across multiple markets, Neman's journey wasn't just about scaling a business—it was about discovering who he was as a leader. 

"The trouble with trouble is that it starts as fun," he laughs, recalling how his restaurant "hobby" evolved into a full-time passion despite daily thoughts of walking away during those first challenging years.

What makes Neman's approach to leadership so compelling is his focus on continuous self-improvement. Rather than comparing himself to competitors, he embraces a Kaizen mentality: "I was always competing with myself from yesterday." 

This philosophy extends to how he builds his team, seeking individuals who demonstrate accountability and a growth mindset. 

His interview technique? Asking candidates about past goals and how they've handled failures—revealing insights into how they'll own responsibilities within his business.

The recent expansion to Chicago's saturated food scene represents the boldest chapter yet in the Roggenart story. While his team initially thought he was "nuts," the move exemplifies Neman's refreshing perspective on risk: "I don't know if I'm managing the risk or the risk is managing me... I view it as adventure." 

He embraces the Japanese concept of wabi-sabi—finding beauty in imperfections rather than waiting for something to be perfect.

Whether you're contemplating your first location or planning market expansion, this episode delivers practical wisdom on self-financing growth, targeting "second-generation" spaces, and building commissary operations that maintain quality across multiple locations. 

More importantly, it reminds us that true success balances emotional fulfillment, physical health, and professional satisfaction.

Join us to discover how freshly crafted European pastries became the foundation for powerful lessons in restaurant leadership, strategic growth, and finding joy in the entrepreneurial journey.

Resources:

Roggenart Bakery, Bistro & Cafe

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever wondered what happens when a corporate executive trades the boardroom for the bakery kitchen? 

Neman Popov's story of launching Roggenart European Bakery, Bistro & Cafe offers a masterclass in entrepreneurial perseverance and leadership growth.

From signing a bad lease in his first location to now operating 10 thriving stores across multiple markets, Neman's journey wasn't just about scaling a business—it was about discovering who he was as a leader. 

"The trouble with trouble is that it starts as fun," he laughs, recalling how his restaurant "hobby" evolved into a full-time passion despite daily thoughts of walking away during those first challenging years.

What makes Neman's approach to leadership so compelling is his focus on continuous self-improvement. Rather than comparing himself to competitors, he embraces a Kaizen mentality: "I was always competing with myself from yesterday." 

This philosophy extends to how he builds his team, seeking individuals who demonstrate accountability and a growth mindset. 

His interview technique? Asking candidates about past goals and how they've handled failures—revealing insights into how they'll own responsibilities within his business.

The recent expansion to Chicago's saturated food scene represents the boldest chapter yet in the Roggenart story. While his team initially thought he was "nuts," the move exemplifies Neman's refreshing perspective on risk: "I don't know if I'm managing the risk or the risk is managing me... I view it as adventure." 

He embraces the Japanese concept of wabi-sabi—finding beauty in imperfections rather than waiting for something to be perfect.

Whether you're contemplating your first location or planning market expansion, this episode delivers practical wisdom on self-financing growth, targeting "second-generation" spaces, and building commissary operations that maintain quality across multiple locations. 

More importantly, it reminds us that true success balances emotional fulfillment, physical health, and professional satisfaction.

Join us to discover how freshly crafted European pastries became the foundation for powerful lessons in restaurant leadership, strategic growth, and finding joy in the entrepreneurial journey.

Resources:

Roggenart Bakery, Bistro & Cafe

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17364533 Mon, 23 Jun 2025 04:00:00 -0400 2022 full false 90: Do You Know Your Business Well Enough to Change It? Leadership Lessons from Restaurant Technologies 90: Do You Know Your Business Well Enough to Change It? Leadership Lessons from Restaurant Technologies "Do you know your business well enough to change it?" In an era of economic uncertainty, this thought-provoking inquiry challenges all leaders to deeply understand their operations before attempting transformation.

Ever wondered what happens to all that used cooking oil from your favorite restaurants? Alissa Partee, COO of Restaurant Technologies, pulls back the curtain on an innovative solution that's transforming restaurant kitchens nationwide.

What began as a leap of faith joining a restaurant services company during COVID has evolved into a fascinating leadership journey. Alissa shares how Restaurant Technologies delivers fresh cooking oil while simultaneously removing used oil from 50,000 customers across the country - all with the push of a button. This closed-loop system not only prevents dangerous burns and slip-and-fall accidents but also creates environmental sustainability by recycling used cooking oil into biodiesel.

The conversation takes a compelling turn when Alissa reveals her transition from Chief People Officer to COO, highlighting how taking chances on talent can transform organizations. "We need less pirate ship and more Navy ship," she explains, describing her initiative to standardize operations across 41 locations that were previously doing things 41 different ways.

Through the creation of a specialized Operations Excellence team, Restaurant Technologies has reduced service visits by 40% while dramatically improving customer experience. The results speak volumes - one pilot location rose from bottom-third performance to runner-up for Depot of the Year within just 12 months of implementing standardized processes.


Resources:

Alissa Partee

Restaurant Technologies

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> "Do you know your business well enough to change it?" In an era of economic uncertainty, this thought-provoking inquiry challenges all leaders to deeply understand their operations before attempting transformation.

Ever wondered what happens to all that used cooking oil from your favorite restaurants? Alissa Partee, COO of Restaurant Technologies, pulls back the curtain on an innovative solution that's transforming restaurant kitchens nationwide.

What began as a leap of faith joining a restaurant services company during COVID has evolved into a fascinating leadership journey. Alissa shares how Restaurant Technologies delivers fresh cooking oil while simultaneously removing used oil from 50,000 customers across the country - all with the push of a button. This closed-loop system not only prevents dangerous burns and slip-and-fall accidents but also creates environmental sustainability by recycling used cooking oil into biodiesel.

The conversation takes a compelling turn when Alissa reveals her transition from Chief People Officer to COO, highlighting how taking chances on talent can transform organizations. "We need less pirate ship and more Navy ship," she explains, describing her initiative to standardize operations across 41 locations that were previously doing things 41 different ways.

Through the creation of a specialized Operations Excellence team, Restaurant Technologies has reduced service visits by 40% while dramatically improving customer experience. The results speak volumes - one pilot location rose from bottom-third performance to runner-up for Depot of the Year within just 12 months of implementing standardized processes.


Resources:

Alissa Partee

Restaurant Technologies

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17242736 Mon, 09 Jun 2025 04:00:00 -0400 2817 full false 89: The Retention Secret No One Talks About: A Restaurant Leadership Coaching Session 89: The Retention Secret No One Talks About: A Restaurant Leadership Coaching Session What if the secret to reducing restaurant employee turnover wasn't about higher wages or better perks, but instead about how you show up as a leader? 

In this compelling coaching session, I work with Emily, a restaurant COO navigating a significant leadership transition as her business partner embarks on a sabbatical.

Together, we craft a leadership development plan that starts with self-awareness and builds toward team empowerment. Emily candidly shares her journey, identifying five essential leadership characteristics she wants to embody: being motivational, direct, approachable, empowering, and energetic. Through thoughtful self-assessment, she discovers that empowerment represents her greatest growth opportunity – and potentially the key to reducing turnover in her restaurants.

The conversation reveals a powerful truth about restaurant leadership: when team members feel genuinely empowered, they take ownership, communicate more openly, and ultimately stay with the organization longer. For Emily personally, this shift from micromanagement to empowerment promises greater freedom, including the ability to step away from the business for meaningful personal time without constant worry.

What makes this episode particularly valuable is the practical framework provided for assessing your own leadership style, setting meaningful growth goals, and taking concrete steps toward becoming the leader your team needs. By modeling leadership development herself before asking her team to do the same, Emily demonstrates how creating a culture of growth and personal responsibility can transform restaurant operations.

Whether you're a restaurant owner, general manager, or aspiring leader, this episode offers both inspiration and actionable tools to help you develop your leadership skills and build a more stable, engaged team. Listen now, and discover how focusing on your own leadership growth might be the retention strategy you've been missing.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What if the secret to reducing restaurant employee turnover wasn't about higher wages or better perks, but instead about how you show up as a leader? 

In this compelling coaching session, I work with Emily, a restaurant COO navigating a significant leadership transition as her business partner embarks on a sabbatical.

Together, we craft a leadership development plan that starts with self-awareness and builds toward team empowerment. Emily candidly shares her journey, identifying five essential leadership characteristics she wants to embody: being motivational, direct, approachable, empowering, and energetic. Through thoughtful self-assessment, she discovers that empowerment represents her greatest growth opportunity – and potentially the key to reducing turnover in her restaurants.

The conversation reveals a powerful truth about restaurant leadership: when team members feel genuinely empowered, they take ownership, communicate more openly, and ultimately stay with the organization longer. For Emily personally, this shift from micromanagement to empowerment promises greater freedom, including the ability to step away from the business for meaningful personal time without constant worry.

What makes this episode particularly valuable is the practical framework provided for assessing your own leadership style, setting meaningful growth goals, and taking concrete steps toward becoming the leader your team needs. By modeling leadership development herself before asking her team to do the same, Emily demonstrates how creating a culture of growth and personal responsibility can transform restaurant operations.

Whether you're a restaurant owner, general manager, or aspiring leader, this episode offers both inspiration and actionable tools to help you develop your leadership skills and build a more stable, engaged team. Listen now, and discover how focusing on your own leadership growth might be the retention strategy you've been missing.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17196371 Mon, 26 May 2025 04:00:00 -0400 2723 full false 88: Overcoming Imposter Syndrome in Restaurant Leadership 88: Overcoming Imposter Syndrome in Restaurant Leadership Ever felt like you're faking it despite working incredibly hard to get where you are? This deeply personal coaching conversation with Nokkie Lipsey, Director of Operations at the Olive and Finch Collective, explores the challenging terrain of imposter syndrome in leadership roles.

Nokkie candidly shares how she's spent years climbing her career mountain only to find herself questioning whether she deserves to be at the summit. Having recently taken over operations for five locations, she's grappling with fully embracing her accomplishments and celebrating her wins.

As restaurant leaders like Nokkie focus on their mental and emotional growth, many are simultaneously looking to eliminate unnecessary operational burdens. Solutions like those from Restaurant Technologies (https://go.rti-inc.com/RestaurantLeadershipPodcast) help by automating back-of-house tasks like oil management, allowing leaders to redirect their valuable mental energy toward team development and guest experience rather than mundane operational challenges.

The discussion reveals how cultural background, perfectionism, and past experiences create persistent limiting beliefs that can undermine even the most successful leaders. "I am like water," Nokkie explains, describing her leadership philosophy of navigating obstacles with adaptability rather than force. This powerful metaphor illustrates how she's managed to overcome barriers in her career while maintaining her authentic self. Yet the conversation reveals a striking paradox: while Nokkie excels at recognizing, celebrating, and pouring into her team members, she struggles to accept the same recognition for herself.

The session explores what might be possible if Nokkie could fully let go of the belief that she doesn't deserve her success. "I would be unstoppable," she acknowledges. Her vision extends beyond personal growth—she aims to transform leadership development in hospitality by focusing on emotional intelligence and empathy rather than just operational systems.

Whether you're battling self-doubt, managing cultural expectations, or building your leadership presence, this episode offers validation and practical wisdom for embracing your hard-earned achievements. Ready to take off those blinders and enjoy the view from your own mountain summit? Listen now and discover your path to becoming the humble, empowered leader you're meant to be.

Resources:

Nokkie Lipsey

Olive & Finch

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever felt like you're faking it despite working incredibly hard to get where you are? This deeply personal coaching conversation with Nokkie Lipsey, Director of Operations at the Olive and Finch Collective, explores the challenging terrain of imposter syndrome in leadership roles.

Nokkie candidly shares how she's spent years climbing her career mountain only to find herself questioning whether she deserves to be at the summit. Having recently taken over operations for five locations, she's grappling with fully embracing her accomplishments and celebrating her wins.

As restaurant leaders like Nokkie focus on their mental and emotional growth, many are simultaneously looking to eliminate unnecessary operational burdens. Solutions like those from Restaurant Technologies (https://go.rti-inc.com/RestaurantLeadershipPodcast) help by automating back-of-house tasks like oil management, allowing leaders to redirect their valuable mental energy toward team development and guest experience rather than mundane operational challenges.

The discussion reveals how cultural background, perfectionism, and past experiences create persistent limiting beliefs that can undermine even the most successful leaders. "I am like water," Nokkie explains, describing her leadership philosophy of navigating obstacles with adaptability rather than force. This powerful metaphor illustrates how she's managed to overcome barriers in her career while maintaining her authentic self. Yet the conversation reveals a striking paradox: while Nokkie excels at recognizing, celebrating, and pouring into her team members, she struggles to accept the same recognition for herself.

The session explores what might be possible if Nokkie could fully let go of the belief that she doesn't deserve her success. "I would be unstoppable," she acknowledges. Her vision extends beyond personal growth—she aims to transform leadership development in hospitality by focusing on emotional intelligence and empathy rather than just operational systems.

Whether you're battling self-doubt, managing cultural expectations, or building your leadership presence, this episode offers validation and practical wisdom for embracing your hard-earned achievements. Ready to take off those blinders and enjoy the view from your own mountain summit? Listen now and discover your path to becoming the humble, empowered leader you're meant to be.

Resources:

Nokkie Lipsey

Olive & Finch

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17060956 Mon, 12 May 2025 04:00:00 -0400 2501 full false 87: Think Like an Investor: How a Denver Restaurant Owner Creates Profitable Concepts in a Challenging Market 87: Think Like an Investor: How a Denver Restaurant Owner Creates Profitable Concepts in a Challenging Market Ever wonder what happens when you shift from thinking like a chef to thinking like an investor? Kevin Morrison, owner of Fish N Beer and Tacos Tequila Whiskey in Denver, Colorado, shares his remarkable journey and the mindset shift that transformed his restaurant operations.

Kevin takes us through his evolution from restaurant worker to owner, including a cautionary tale about franchising (which he calls "the F-word") and the serendipitous timing of launching his taco truck just as both food trucks and tacos were trending. Through both calculated decisions and what he humbly calls "dumb luck," Kevin built concepts that have withstood Denver's notoriously challenging restaurant landscape.

Speaking of operational challenges, I've found that successful restaurant leaders like Kevin focus on eliminating unnecessary tasks so they can concentrate on growth and profitability. That's why I appreciate partners like Restaurant Technologies, whose automated oil management systems free up valuable staff time. Learn more about their solutions at https://go.rti-inc.com/RestaurantLeadershipPodcast.

The heart of our conversation explores how Kevin trains his staff to think like investors rather than traditional restaurant workers. By removing emotion from business decisions and focusing purely on data, his team has developed creative approaches to controlling prime costs. They meticulously track every dish's preparation time, popularity, and profitability, making tough but necessary menu adjustments when the numbers don't add up.

Denver restaurateurs face unique challenges – from addressing homelessness affecting guest experiences to navigating the country's highest tipped minimum wage and intense market saturation. Kevin shares practical strategies for tackling these issues while maintaining quality and service standards. Most impressive is his team's proactive approach to economic uncertainty, including developing contingency plans like "tariff-free menus" and building strong vendor relationships to anticipate supply chain disruptions.

What truly sets Kevin apart is his ability to evolve his leadership style – recognizing his strengths and weaknesses while empowering his team to innovate. His story demonstrates that restaurant success today requires both creative passion and financial discipline, a balance he's mastered through decades of experience.

Whether you're battling rising costs, preparing for economic uncertainty, or simply looking to sharpen your business acumen, this episode offers invaluable insights from someone who's weathered it all. Listen now and discover how thinking like an investor might be the game-changer your restaurant needs.

Resources:

Kevin Morrison

Fish N Beer

Tacos Tequila Whiskey

Christin Marvin


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever wonder what happens when you shift from thinking like a chef to thinking like an investor? Kevin Morrison, owner of Fish N Beer and Tacos Tequila Whiskey in Denver, Colorado, shares his remarkable journey and the mindset shift that transformed his restaurant operations.

Kevin takes us through his evolution from restaurant worker to owner, including a cautionary tale about franchising (which he calls "the F-word") and the serendipitous timing of launching his taco truck just as both food trucks and tacos were trending. Through both calculated decisions and what he humbly calls "dumb luck," Kevin built concepts that have withstood Denver's notoriously challenging restaurant landscape.

Speaking of operational challenges, I've found that successful restaurant leaders like Kevin focus on eliminating unnecessary tasks so they can concentrate on growth and profitability. That's why I appreciate partners like Restaurant Technologies, whose automated oil management systems free up valuable staff time. Learn more about their solutions at https://go.rti-inc.com/RestaurantLeadershipPodcast.

The heart of our conversation explores how Kevin trains his staff to think like investors rather than traditional restaurant workers. By removing emotion from business decisions and focusing purely on data, his team has developed creative approaches to controlling prime costs. They meticulously track every dish's preparation time, popularity, and profitability, making tough but necessary menu adjustments when the numbers don't add up.

Denver restaurateurs face unique challenges – from addressing homelessness affecting guest experiences to navigating the country's highest tipped minimum wage and intense market saturation. Kevin shares practical strategies for tackling these issues while maintaining quality and service standards. Most impressive is his team's proactive approach to economic uncertainty, including developing contingency plans like "tariff-free menus" and building strong vendor relationships to anticipate supply chain disruptions.

What truly sets Kevin apart is his ability to evolve his leadership style – recognizing his strengths and weaknesses while empowering his team to innovate. His story demonstrates that restaurant success today requires both creative passion and financial discipline, a balance he's mastered through decades of experience.

Whether you're battling rising costs, preparing for economic uncertainty, or simply looking to sharpen your business acumen, this episode offers invaluable insights from someone who's weathered it all. Listen now and discover how thinking like an investor might be the game-changer your restaurant needs.

Resources:

Kevin Morrison

Fish N Beer

Tacos Tequila Whiskey

Christin Marvin


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17060133 Mon, 05 May 2025 04:00:00 -0400 2909 full false 86: How to Turn Slow Restaurant Nights Into Revenue-Driving Opportunities 86: How to Turn Slow Restaurant Nights Into Revenue-Driving Opportunities Every restaurant faces the challenge of slow nights—but what separates the average from the exceptional is how leaders respond. In this powerful coaching conversation, we sit down with Andrew Roy, General Manager at Mahogany Prime Steakhouse in Omaha, to explore how he turned traditionally low-performing Sundays and Mondays into opportunities for growth and team connection.

Like many operators, Andrew’s restaurant sees strong weekend traffic, pulling in $25K–$30K, while early weekdays dip closer to $10K. That kind of inconsistency can create staffing issues, missed revenue, and cultural drag. But instead of accepting the pattern, Andrew uses vulnerability, reflection, and smart strategy to shift the approach.

At the top tier of the industry, many successful leaders surround themselves with tools and partners that help streamline operations and mitigate risk—from rethinking labor strategies to operational efficiency. Companies like Restaurant Technologies play a key role in supporting restaurants at this level, helping them run smarter so teams can focus on growth, consistency, and exceptional guest experiences.

In this episode, we dive into:

  • How to reframe slow shifts as growth opportunities
  • Re-engaging teams during off-peak periods
  • Leveraging underutilized spaces like private dining rooms
  • Moving from discounting to value-driven guest experiences

If you’re a restaurant leader looking to motivate your team, fill your weeknights, and rethink what's possible during your slowest shifts—this episode delivers clarity, inspiration, and practical takeaways you can apply right away.

Resources:

Mahogany Prime Steakhouse

Hal Smith Restaurants


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Every restaurant faces the challenge of slow nights—but what separates the average from the exceptional is how leaders respond. In this powerful coaching conversation, we sit down with Andrew Roy, General Manager at Mahogany Prime Steakhouse in Omaha, to explore how he turned traditionally low-performing Sundays and Mondays into opportunities for growth and team connection.

Like many operators, Andrew’s restaurant sees strong weekend traffic, pulling in $25K–$30K, while early weekdays dip closer to $10K. That kind of inconsistency can create staffing issues, missed revenue, and cultural drag. But instead of accepting the pattern, Andrew uses vulnerability, reflection, and smart strategy to shift the approach.

At the top tier of the industry, many successful leaders surround themselves with tools and partners that help streamline operations and mitigate risk—from rethinking labor strategies to operational efficiency. Companies like Restaurant Technologies play a key role in supporting restaurants at this level, helping them run smarter so teams can focus on growth, consistency, and exceptional guest experiences.

In this episode, we dive into:

  • How to reframe slow shifts as growth opportunities
  • Re-engaging teams during off-peak periods
  • Leveraging underutilized spaces like private dining rooms
  • Moving from discounting to value-driven guest experiences

If you’re a restaurant leader looking to motivate your team, fill your weeknights, and rethink what's possible during your slowest shifts—this episode delivers clarity, inspiration, and practical takeaways you can apply right away.

Resources:

Mahogany Prime Steakhouse

Hal Smith Restaurants


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-17038409 Mon, 28 Apr 2025 04:00:00 -0400 2278 full false 85: From Comfort Zone to Growth Zone: Tackling Restaurant Sales with Consistency and Strategy 85: From Comfort Zone to Growth Zone: Tackling Restaurant Sales with Consistency and Strategy What happens when a successful restaurant operator with stellar operations faces the uncomfortable challenge of driving sales growth? Jesse Hanson, Area Manager for Crust Pizza Company in Texas, bravely steps into the coaching spotlight to tackle this common industry hurdle head-on.

Jesse oversees three locations with impeccable operational standards—perfect corporate audits, excellent food safety records, and strong Google reviews. Yet despite this operational excellence, he struggles to consistently achieve his target of 3–5% sales growth. The coaching session reveals a fascinating tension between his comfort zone (operations) and his growth zone (marketing and sales initiatives).

As restaurant leaders seek to grow sustainably, operational tools that support consistency, reduce risk, and free up time are more critical than ever. That’s where Restaurant Technologies comes in. Their automated solutions—from oil management to hood cleaning—help independent restaurants streamline the back of house, so leaders like Jesse can shift their focus toward top-line growth and team development.

The conversation takes an illuminating turn when Jesse shares a recent success story—a Monday promotion that added approximately $1,000 in weekly sales at two locations. This simple tactical change demonstrates how targeted value offerings can dramatically increase guest traffic without compromising quality positioning. As Jesse puts it, "Top line cures all," acknowledging how increased sales make everything easier from staffing to guest experience.

What makes this episode particularly valuable is Jesse's candid self-reflection about consistency being his primary obstacle. "I just need to be more consistent with those sales-building activities," he admits, highlighting how even the best marketing ideas require persistent execution. We explore his planned apartment complex tasting events as a way to introduce new customers to Crust's quality ingredients and brand story through direct engagement.

The session also delves into leadership evolution as Jesse prepares for significant company expansion over the next five years. His journey from people-pleasing to more direct, accountable communication reflects the growth many restaurant leaders must navigate as their responsibilities increase.

Ready to examine your own comfort zones and discover what might be holding your restaurant back from achieving its growth potential? Listen now and walk away with actionable insights to transform your approach to sales building.

Resources: 

Crust Pizza Co.

Restaurant Technologies

National Restaurant Association Show

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What happens when a successful restaurant operator with stellar operations faces the uncomfortable challenge of driving sales growth? Jesse Hanson, Area Manager for Crust Pizza Company in Texas, bravely steps into the coaching spotlight to tackle this common industry hurdle head-on.

Jesse oversees three locations with impeccable operational standards—perfect corporate audits, excellent food safety records, and strong Google reviews. Yet despite this operational excellence, he struggles to consistently achieve his target of 3–5% sales growth. The coaching session reveals a fascinating tension between his comfort zone (operations) and his growth zone (marketing and sales initiatives).

As restaurant leaders seek to grow sustainably, operational tools that support consistency, reduce risk, and free up time are more critical than ever. That’s where Restaurant Technologies comes in. Their automated solutions—from oil management to hood cleaning—help independent restaurants streamline the back of house, so leaders like Jesse can shift their focus toward top-line growth and team development.

The conversation takes an illuminating turn when Jesse shares a recent success story—a Monday promotion that added approximately $1,000 in weekly sales at two locations. This simple tactical change demonstrates how targeted value offerings can dramatically increase guest traffic without compromising quality positioning. As Jesse puts it, "Top line cures all," acknowledging how increased sales make everything easier from staffing to guest experience.

What makes this episode particularly valuable is Jesse's candid self-reflection about consistency being his primary obstacle. "I just need to be more consistent with those sales-building activities," he admits, highlighting how even the best marketing ideas require persistent execution. We explore his planned apartment complex tasting events as a way to introduce new customers to Crust's quality ingredients and brand story through direct engagement.

The session also delves into leadership evolution as Jesse prepares for significant company expansion over the next five years. His journey from people-pleasing to more direct, accountable communication reflects the growth many restaurant leaders must navigate as their responsibilities increase.

Ready to examine your own comfort zones and discover what might be holding your restaurant back from achieving its growth potential? Listen now and walk away with actionable insights to transform your approach to sales building.

Resources: 

Crust Pizza Co.

Restaurant Technologies

National Restaurant Association Show

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16982988 Mon, 21 Apr 2025 04:00:00 -0400 2388 full false 84: How to Successfully Navigate the Gap from Restaurant Operator to Owner 84: How to Successfully Navigate the Gap from Restaurant Operator to Owner The gap between restaurant operator and owner is vast, profound, and often misunderstood—something Austin Carson describes as the difference between "having a puppy and having a kid." 

In this candid conversation, the co-owner of Restaurant Olivia takes us behind the curtain of restaurant entrepreneurship, revealing the emotional weight, financial complexities, and strategic decisions that define successful ownership.

This episode is brought to you in proud partnership with Restaurant Technologies—a company that supports restaurants across the country by helping them automate back-of-house operations and reduce risk, labor, and waste. Their smart systems and data-driven insights help operators focus on what really matters: their people, their food, and their guests.

Austin's entrepreneurial journey began with Bistro Georgette, a 160-square-foot shipping container in Denver's Avanti Food Hall—a deliberate choice to minimize financial risk while testing both concept and partnership dynamics. This strategic first step allowed Austin and his partners to bootstrap their way into acquiring Cafe Marmont, which they later transformed into the acclaimed Restaurant Olivia. Now preparing to open their second concept, Amelia, Austin shares hard-earned wisdom about construction challenges, city regulations, and the creative financial strategies that have sustained their growth.

What makes this conversation particularly valuable is Austin's transparent discussion of financial realities. From negotiating lease terms to structuring capital stacks, from personal guarantees to the current 1-3% profit margins Denver restaurants face, he provides practical insights rarely discussed in culinary school or management training. He emphasizes the importance of understanding financial statements, creating effective systems, and finding strategic partners whose values align with your mission.

Perhaps most compelling is Austin's perspective on sustaining passion through inevitable challenges. "I need a bigger why," he explains, describing how their commitment to sustainability and hospitality provides the "clean-burning fuel" that powers them through difficult days. For anyone contemplating restaurant ownership or seeking to improve their current operation, Austin's journey offers both practical guidance and inspirational purpose.

Ready to dive deeper into restaurant leadership? Subscribe now and join our community of industry professionals committed to building sustainable, successful restaurants in today's challenging market.

Resources:

Restaurant Olivia

Avanti

Kevin Nguyen/Regular Architecture

Flower + Water

Le Pigeon

Lilia 

Prim + Co /PR




P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> The gap between restaurant operator and owner is vast, profound, and often misunderstood—something Austin Carson describes as the difference between "having a puppy and having a kid." 

In this candid conversation, the co-owner of Restaurant Olivia takes us behind the curtain of restaurant entrepreneurship, revealing the emotional weight, financial complexities, and strategic decisions that define successful ownership.

This episode is brought to you in proud partnership with Restaurant Technologies—a company that supports restaurants across the country by helping them automate back-of-house operations and reduce risk, labor, and waste. Their smart systems and data-driven insights help operators focus on what really matters: their people, their food, and their guests.

Austin's entrepreneurial journey began with Bistro Georgette, a 160-square-foot shipping container in Denver's Avanti Food Hall—a deliberate choice to minimize financial risk while testing both concept and partnership dynamics. This strategic first step allowed Austin and his partners to bootstrap their way into acquiring Cafe Marmont, which they later transformed into the acclaimed Restaurant Olivia. Now preparing to open their second concept, Amelia, Austin shares hard-earned wisdom about construction challenges, city regulations, and the creative financial strategies that have sustained their growth.

What makes this conversation particularly valuable is Austin's transparent discussion of financial realities. From negotiating lease terms to structuring capital stacks, from personal guarantees to the current 1-3% profit margins Denver restaurants face, he provides practical insights rarely discussed in culinary school or management training. He emphasizes the importance of understanding financial statements, creating effective systems, and finding strategic partners whose values align with your mission.

Perhaps most compelling is Austin's perspective on sustaining passion through inevitable challenges. "I need a bigger why," he explains, describing how their commitment to sustainability and hospitality provides the "clean-burning fuel" that powers them through difficult days. For anyone contemplating restaurant ownership or seeking to improve their current operation, Austin's journey offers both practical guidance and inspirational purpose.

Ready to dive deeper into restaurant leadership? Subscribe now and join our community of industry professionals committed to building sustainable, successful restaurants in today's challenging market.

Resources:

Restaurant Olivia

Avanti

Kevin Nguyen/Regular Architecture

Flower + Water

Le Pigeon

Lilia 

Prim + Co /PR




P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16947294 Mon, 14 Apr 2025 04:00:00 -0400 2812 full false 83: Lead Without Losing Yourself: The Boundary Every Restaurant Owner Needs 83: Lead Without Losing Yourself: The Boundary Every Restaurant Owner Needs What happens when a restaurant owner's identity becomes completely consumed by their business? 

In this intimate coaching session, Christin Marvin works with Heather Morrison, co-owner of Restaurant Olivia in Denver, to address the challenge that's holding her back from being her best self as a leader.

Before we dive in—this episode is brought to you by Restaurant Technologies, a company committed to making restaurants safer, smarter, and more efficient. From automated oil management to hood and flue cleaning, they help operators remove daily friction so leaders can focus on what matters most. Learn more at go.rti-inc.com/RestaurantLeadershipPodcast.

Rather than taking the easy route of discussing operational systems or staff training, Heather bravely acknowledges that her foundation—setting personal boundaries and self-care—is where transformation must begin. "Some days I feel like all I am is a work machine," she confesses, articulating a struggle familiar to countless hospitality professionals.

Through powerful questioning, we witness Heather define her "best self" as someone who is strong, capable, kind, and makes others feel comfortable. The conversation reveals how one foundational habit—exercise—can create ripple effects across every leadership challenge she faces. This isn't merely about work-life balance; it's about showing up as the leader her team deserves.

The magic of this episode lies in its simplicity. Complex leadership challenges often have straightforward solutions that require consistent execution. As Heather realizes, "When I feel like the best version of myself, the challenges don't feel as daunting."

If you've ever felt your identity being swallowed by your restaurant, if you've struggled to create boundaries in an industry that demands everything, or if you simply want to lead from a place of strength rather than depletion, this coaching session offers both validation and a practical path forward.

Want help setting boundaries that will enhance your business and your quality of life? Let’s talk—visit christinmarvin.com to connect.

Resources:

Restaurant Olivia

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What happens when a restaurant owner's identity becomes completely consumed by their business? 

In this intimate coaching session, Christin Marvin works with Heather Morrison, co-owner of Restaurant Olivia in Denver, to address the challenge that's holding her back from being her best self as a leader.

Before we dive in—this episode is brought to you by Restaurant Technologies, a company committed to making restaurants safer, smarter, and more efficient. From automated oil management to hood and flue cleaning, they help operators remove daily friction so leaders can focus on what matters most. Learn more at go.rti-inc.com/RestaurantLeadershipPodcast.

Rather than taking the easy route of discussing operational systems or staff training, Heather bravely acknowledges that her foundation—setting personal boundaries and self-care—is where transformation must begin. "Some days I feel like all I am is a work machine," she confesses, articulating a struggle familiar to countless hospitality professionals.

Through powerful questioning, we witness Heather define her "best self" as someone who is strong, capable, kind, and makes others feel comfortable. The conversation reveals how one foundational habit—exercise—can create ripple effects across every leadership challenge she faces. This isn't merely about work-life balance; it's about showing up as the leader her team deserves.

The magic of this episode lies in its simplicity. Complex leadership challenges often have straightforward solutions that require consistent execution. As Heather realizes, "When I feel like the best version of myself, the challenges don't feel as daunting."

If you've ever felt your identity being swallowed by your restaurant, if you've struggled to create boundaries in an industry that demands everything, or if you simply want to lead from a place of strength rather than depletion, this coaching session offers both validation and a practical path forward.

Want help setting boundaries that will enhance your business and your quality of life? Let’s talk—visit christinmarvin.com to connect.

Resources:

Restaurant Olivia

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16897897 Mon, 07 Apr 2025 04:00:00 -0400 1906 full false 82: How to Create Convenience Without Sacrificing Hospitality 82: How to Create Convenience Without Sacrificing Hospitality What happens when convenience collides with hospitality? In this episode, industry expert Chris Tripoli breaks down how restaurants can deliver fast, efficient service without losing the human touch.

In a market where speed and efficiency drive guest decisions, restaurants need more than just great design—they need smart systems. That’s where partners like Restaurant Technologies come in, offering solutions that streamline back-of-house operations so your team can stay focused on the guest. Learn more at go.rti-inc.com/RestaurantLeadershipPodcast.

From drive-thrus to kiosk ordering, guests expect speed—but they still crave connection. Chris shares practical strategies for designing guest-friendly spaces, optimizing labor, and using tech to elevate (not replace) hospitality.

Whether you're running counter service or considering a pivot toward convenience, this episode is packed with ROI-driven ideas that protect your margins and your guest experience.

Resources: 

Chris Tripoli

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What happens when convenience collides with hospitality? In this episode, industry expert Chris Tripoli breaks down how restaurants can deliver fast, efficient service without losing the human touch.

In a market where speed and efficiency drive guest decisions, restaurants need more than just great design—they need smart systems. That’s where partners like Restaurant Technologies come in, offering solutions that streamline back-of-house operations so your team can stay focused on the guest. Learn more at go.rti-inc.com/RestaurantLeadershipPodcast.

From drive-thrus to kiosk ordering, guests expect speed—but they still crave connection. Chris shares practical strategies for designing guest-friendly spaces, optimizing labor, and using tech to elevate (not replace) hospitality.

Whether you're running counter service or considering a pivot toward convenience, this episode is packed with ROI-driven ideas that protect your margins and your guest experience.

Resources: 

Chris Tripoli

Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16873338 Mon, 31 Mar 2025 04:00:00 -0400 2295 full false 81: 9 Hidden Risks That Could Sink Your Restaurant (And How to Avoid Them) 81: 9 Hidden Risks That Could Sink Your Restaurant (And How to Avoid Them) What does it really take to make a restaurant successful in today’s challenging market? Giles from Blue Pan Pizza pulls back the curtain on the hidden risks that can make or break a restaurant before it even opens.

Most restaurateurs focus on menus and design, but overlook critical financial risks—especially personal guarantees in lease agreements. Giles shares how he stress-tests financial models to determine what it takes to break even and reach profitability, offering a masterclass in restaurant financial planning.

In a high-stakes industry, smart operators leverage both leadership and technology to stay ahead. From real-time financial tracking to labor management, restaurant technology helps streamline operations and reduce costly mistakes. If you’re looking for scalable solutions, check out RTI’s restaurant technology resources.

Beyond the numbers, Giles dives into reputation management, hiring for “unteachables,” and the importance of location strategy. His approach to guest recovery is especially valuable—focusing on making guests happy instead of being "right."

Despite Blue Pan’s reputation as Denver’s top Detroit-style pizzeria, Giles stays humble, always striving for improvement. Whether you’re an industry veteran or opening your first concept, this episode delivers essential strategies to avoid costly mistakes and build a thriving, sustainable restaurant.

Resources:

Blue Pan Pizza

Giles Flanagin

The Hospitality Leader's Roadmap

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What does it really take to make a restaurant successful in today’s challenging market? Giles from Blue Pan Pizza pulls back the curtain on the hidden risks that can make or break a restaurant before it even opens.

Most restaurateurs focus on menus and design, but overlook critical financial risks—especially personal guarantees in lease agreements. Giles shares how he stress-tests financial models to determine what it takes to break even and reach profitability, offering a masterclass in restaurant financial planning.

In a high-stakes industry, smart operators leverage both leadership and technology to stay ahead. From real-time financial tracking to labor management, restaurant technology helps streamline operations and reduce costly mistakes. If you’re looking for scalable solutions, check out RTI’s restaurant technology resources.

Beyond the numbers, Giles dives into reputation management, hiring for “unteachables,” and the importance of location strategy. His approach to guest recovery is especially valuable—focusing on making guests happy instead of being "right."

Despite Blue Pan’s reputation as Denver’s top Detroit-style pizzeria, Giles stays humble, always striving for improvement. Whether you’re an industry veteran or opening your first concept, this episode delivers essential strategies to avoid costly mistakes and build a thriving, sustainable restaurant.

Resources:

Blue Pan Pizza

Giles Flanagin

The Hospitality Leader's Roadmap

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16787881 Mon, 24 Mar 2025 06:00:00 -0400 3394 full false 80: People Over Process: The Leadership Shift That Changed Everything 80: People Over Process: The Leadership Shift That Changed Everything The gap between chaotic success and sustainable excellence often comes down to one thing: intentional leadership.

In this episode, Brett Russell, Director of Operations at Golden Mill, shares how he transformed a high-volume food hall by focusing on frontline insights and a people-first culture.

In a fast-paced restaurant environment, balancing leadership with the right technology is crucial. Smart tech solutions help streamline operations, track performance, and empower teams. Looking for scalable solutions? Check out RTI’s restaurant technology resources for tools that support labor management, financial visibility, and more.

Brett’s journey proves that understanding your people first—before financials or efficiencies—creates game-changing results. By training in every position, conducting one-on-ones, and mapping the guest experience, he uncovered insights no spreadsheet could reveal.

What makes this conversation so valuable? Brett’s practical, immediately applicable strategies. He shares how small systems changes—like defining guest greeting responsibilities or revamping interviews to identify natural hospitality skills—created massive improvements. His insight: "I'd rather teach the technical side to someone who knows how to make people happy than try to teach engagement"—challenges conventional hiring wisdom in the best way.

The transformation wasn’t easy. Brett discusses a full management team turnover, offering insights on balancing giving people opportunities with making tough decisions. The results? Engaged employees, consistent growth, and a team that proudly calls their workplace 'the best in town.'

Whether you're improving an existing operation or elevating your team’s performance, this episode delivers concrete strategies for building a people-first culture. Try one of Brett's approaches today—you might be surprised by the impact.

Resources:

Brett Russell

The Golden Mill

The Hospitality Leader's Roadmap

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> The gap between chaotic success and sustainable excellence often comes down to one thing: intentional leadership.

In this episode, Brett Russell, Director of Operations at Golden Mill, shares how he transformed a high-volume food hall by focusing on frontline insights and a people-first culture.

In a fast-paced restaurant environment, balancing leadership with the right technology is crucial. Smart tech solutions help streamline operations, track performance, and empower teams. Looking for scalable solutions? Check out RTI’s restaurant technology resources for tools that support labor management, financial visibility, and more.

Brett’s journey proves that understanding your people first—before financials or efficiencies—creates game-changing results. By training in every position, conducting one-on-ones, and mapping the guest experience, he uncovered insights no spreadsheet could reveal.

What makes this conversation so valuable? Brett’s practical, immediately applicable strategies. He shares how small systems changes—like defining guest greeting responsibilities or revamping interviews to identify natural hospitality skills—created massive improvements. His insight: "I'd rather teach the technical side to someone who knows how to make people happy than try to teach engagement"—challenges conventional hiring wisdom in the best way.

The transformation wasn’t easy. Brett discusses a full management team turnover, offering insights on balancing giving people opportunities with making tough decisions. The results? Engaged employees, consistent growth, and a team that proudly calls their workplace 'the best in town.'

Whether you're improving an existing operation or elevating your team’s performance, this episode delivers concrete strategies for building a people-first culture. Try one of Brett's approaches today—you might be surprised by the impact.

Resources:

Brett Russell

The Golden Mill

The Hospitality Leader's Roadmap

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16779532 Mon, 17 Mar 2025 06:00:00 -0400 3210 full false 79: Why Non-Alcoholic Options Are The Future of Dining 79: Why Non-Alcoholic Options Are The Future of Dining Curious about how restaurants can effectively implement NA beverage programs?

Join us for a transformative conversation as Dana Bonelli, a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has shifted from exclusive, patriarchal beginnings to a more welcoming and inclusive environment. Dana reflects on her journey starting in the mid-90s and provides a comprehensive look at the industry's progress in response to technological advancements, cultural changes, and increasing consumer demand for wellness-oriented options.

As restaurants adapt to evolving guest preferences, the right technology can make all the difference in streamlining operations and ensuring seamless service. From automated oil management to kitchen efficiency solutions, Restaurant Technologies helps operators reduce waste, improve safety, and free up time to focus on hospitality.

Chapters:

00:00:08 - Inclusive Hospitality Evolution in Non-Alcohol Sector
00:07:57 - Shift to Inclusive Non-Alcoholic Beverages
00:19:28 - Expanding Non-Alcoholic Beverage Categories
00:34:50 - Navigating Non-Alcoholic Beverage Programs
00:43:04 - Crafting a Non-Alcoholic Beverage Program
00:48:54 - Future of Non-Alcoholic Hospitality

Dana shares invaluable best practices, from staff education to legal considerations, ensuring these offerings seamlessly enhance the dining experience. We explore the rise of diverse NA beverage subcategories, such as functional beverages, cannabis-infused drinks, and de-alcoholized wines, highlighting their potential to cater to a broader audience and elevate menu offerings. Dana underscores the importance of these trends, emphasizing their long-term viability and transformative impact on the hospitality landscape.

Finally, Dana offers a glimpse into the future of NA hospitality, encouraging industry professionals to embrace and integrate these inclusive practices. We discuss the strategic benefits and positive momentum of investing in high-quality NA options, with practical advice tailored for restaurant operators. Tune in to gain a deep understanding of how the NA beverage movement is reshaping hospitality and why it’s here to stay, providing a roadmap for creating more inclusive, welcoming dining experiences for all.

Resources:
Dana Bonelli
Wine Company of Minnesota
St. Agrestis Phony Negroni
CHOW
12 Day Leadership Challenge
Guinness
Stella

P.S. Ready to take your restaurant to the next level? 

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Curious about how restaurants can effectively implement NA beverage programs?

Join us for a transformative conversation as Dana Bonelli, a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has shifted from exclusive, patriarchal beginnings to a more welcoming and inclusive environment. Dana reflects on her journey starting in the mid-90s and provides a comprehensive look at the industry's progress in response to technological advancements, cultural changes, and increasing consumer demand for wellness-oriented options.

As restaurants adapt to evolving guest preferences, the right technology can make all the difference in streamlining operations and ensuring seamless service. From automated oil management to kitchen efficiency solutions, Restaurant Technologies helps operators reduce waste, improve safety, and free up time to focus on hospitality.

Chapters:

00:00:08 - Inclusive Hospitality Evolution in Non-Alcohol Sector
00:07:57 - Shift to Inclusive Non-Alcoholic Beverages
00:19:28 - Expanding Non-Alcoholic Beverage Categories
00:34:50 - Navigating Non-Alcoholic Beverage Programs
00:43:04 - Crafting a Non-Alcoholic Beverage Program
00:48:54 - Future of Non-Alcoholic Hospitality

Dana shares invaluable best practices, from staff education to legal considerations, ensuring these offerings seamlessly enhance the dining experience. We explore the rise of diverse NA beverage subcategories, such as functional beverages, cannabis-infused drinks, and de-alcoholized wines, highlighting their potential to cater to a broader audience and elevate menu offerings. Dana underscores the importance of these trends, emphasizing their long-term viability and transformative impact on the hospitality landscape.

Finally, Dana offers a glimpse into the future of NA hospitality, encouraging industry professionals to embrace and integrate these inclusive practices. We discuss the strategic benefits and positive momentum of investing in high-quality NA options, with practical advice tailored for restaurant operators. Tune in to gain a deep understanding of how the NA beverage movement is reshaping hospitality and why it’s here to stay, providing a roadmap for creating more inclusive, welcoming dining experiences for all.

Resources:
Dana Bonelli
Wine Company of Minnesota
St. Agrestis Phony Negroni
CHOW
12 Day Leadership Challenge
Guinness
Stella

P.S. Ready to take your restaurant to the next level? 

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16733188 Mon, 10 Mar 2025 06:00:00 -0400 3113 full false 78: How to Attract and Retain Gen Z Talent in the Food Industry 78: How to Attract and Retain Gen Z Talent in the Food Industry Struggling to hire and keep Gen Z employees? You’re not alone. This generation thinks differently about work—and if you’re not adapting, you’re losing talent.

Hiring and retaining Gen Z employees is one of the biggest challenges facing restaurant and hospitality leaders today. In this episode, Alex Taylor, Area Manager, shares her proven strategies for building a motivated and engaged Gen Z workforce. With years of hospitality experience and a people-first leadership style, Alex has cracked the code on attracting young talent, reducing turnover, and fostering a thriving team culture.

At the same time, operational efficiency plays a huge role in employee satisfaction. No one wants to work in a disorganized or unsafe environment. Restaurant Technologies helps restaurants streamline back-of-house operations—like automated oil management—so teams can focus on service, not stressful kitchen tasks.

Tune in to learn:
✅ How to make genuine connections during the hiring process to attract top Gen Z talent
✅ The secret to maintaining a steady pipeline of seasonal employees
✅ Why one-on-one meetings are essential for engagement and retention
✅ How to build a strong team culture that encourages referrals and long-term commitment
✅ Ways to help Gen Z employees see value in their roles—even if they view them as temporary

If you’re struggling to hire and keep younger employees, this episode is packed with actionable insights you can implement right away!

#GenZWorkforce #RestaurantLeadership #HiringTips #Totaloilmanagement #Restauranttechnologies

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Struggling to hire and keep Gen Z employees? You’re not alone. This generation thinks differently about work—and if you’re not adapting, you’re losing talent.

Hiring and retaining Gen Z employees is one of the biggest challenges facing restaurant and hospitality leaders today. In this episode, Alex Taylor, Area Manager, shares her proven strategies for building a motivated and engaged Gen Z workforce. With years of hospitality experience and a people-first leadership style, Alex has cracked the code on attracting young talent, reducing turnover, and fostering a thriving team culture.

At the same time, operational efficiency plays a huge role in employee satisfaction. No one wants to work in a disorganized or unsafe environment. Restaurant Technologies helps restaurants streamline back-of-house operations—like automated oil management—so teams can focus on service, not stressful kitchen tasks.

Tune in to learn:
✅ How to make genuine connections during the hiring process to attract top Gen Z talent
✅ The secret to maintaining a steady pipeline of seasonal employees
✅ Why one-on-one meetings are essential for engagement and retention
✅ How to build a strong team culture that encourages referrals and long-term commitment
✅ Ways to help Gen Z employees see value in their roles—even if they view them as temporary

If you’re struggling to hire and keep younger employees, this episode is packed with actionable insights you can implement right away!

#GenZWorkforce #RestaurantLeadership #HiringTips #Totaloilmanagement #Restauranttechnologies

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16685436 Mon, 03 Mar 2025 06:00:00 -0500 2164 full false 77: Unlock the Secrets to Becoming a Clear and Confident Leader in Restaurants 77: Unlock the Secrets to Becoming a Clear and Confident Leader in Restaurants Have you ever wondered how mastering transparent communication and purposeful leadership can transform your team’s productivity and morale? 

In this episode, I, break down the essential skills that separate great restaurant managers from truly exceptional leaders.

Looking for ways to streamline your restaurant operations? Check out Restaurant Technologies to see how Total Oil Management and automated solutions can save time, reduce waste, and improve efficiency.

You’ll walk away with practical, real-world strategies for:
✅ Setting clear expectations that eliminate confusion and boost efficiency
✅ Practicing active listening to foster trust and collaboration
✅ Delivering constructive feedback that inspires growth instead of resistance

But we’re not stopping there. We’ll also explore the game-changing power of effective delegation—aligning tasks with your team’s strengths and cultivating a culture of ownership. Plus, you’ll learn how leading by example, staying professional under pressure, and fostering positivity can dramatically improve team dynamics.

And because great leaders never stop learning, I’ll be sharing must-read books, powerful coaching techniques, and networking resources that will take your leadership to the next level.

Ready to level up your leadership skills? Let’s work together one-on-one! Get personalized coaching and tailored strategies to strengthen your leadership presence—contact me today at christinmarvin.com/contact.

Don’t forget to subscribe for more expert insights on leadership and communication in the restaurant industry!

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Have you ever wondered how mastering transparent communication and purposeful leadership can transform your team’s productivity and morale? 

In this episode, I, break down the essential skills that separate great restaurant managers from truly exceptional leaders.

Looking for ways to streamline your restaurant operations? Check out Restaurant Technologies to see how Total Oil Management and automated solutions can save time, reduce waste, and improve efficiency.

You’ll walk away with practical, real-world strategies for:
✅ Setting clear expectations that eliminate confusion and boost efficiency
✅ Practicing active listening to foster trust and collaboration
✅ Delivering constructive feedback that inspires growth instead of resistance

But we’re not stopping there. We’ll also explore the game-changing power of effective delegation—aligning tasks with your team’s strengths and cultivating a culture of ownership. Plus, you’ll learn how leading by example, staying professional under pressure, and fostering positivity can dramatically improve team dynamics.

And because great leaders never stop learning, I’ll be sharing must-read books, powerful coaching techniques, and networking resources that will take your leadership to the next level.

Ready to level up your leadership skills? Let’s work together one-on-one! Get personalized coaching and tailored strategies to strengthen your leadership presence—contact me today at christinmarvin.com/contact.

Don’t forget to subscribe for more expert insights on leadership and communication in the restaurant industry!

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16647476 Mon, 24 Feb 2025 15:00:00 -0500 882 full false 76: Unlock Your Leadership Potential: Define Your Leadership Style & Build a Stronger Team 76: Unlock Your Leadership Potential: Define Your Leadership Style & Build a Stronger Team Great leadership isn’t just about managing—it’s about defining how you lead and aligning your actions with your values. 

In this special episode, recorded live on LinkedIn, we’re diving into the essential steps to clarify your leadership style and develop a roadmap for growth in 2025.

Join me as we explore:
✅ Why defining your leadership style is crucial for team success
✅ How to identify leadership characteristics that match your values
✅ The key to balancing self-awareness, accountability, and action
✅ A simple exercise you can use to refine your leadership—and help your team do the same

Leadership takes time and intention—but not everything in your business has to demand your attention. That’s where Restaurant Technologies comes in. Their Total Oil Management system takes oil handling off your plate, freeing up your time to focus on what truly matters—your team, your leadership growth, and building a strong culture of accountability. Learn more by visiting https://go.rti-inc.com/RestaurantLeadershipPodcast

📌 Grab a pen and paper and follow along with this powerful exercise! You’ll also gain insights from workshop attendees as they reflect on their leadership journeys.

Whether you’re leading a restaurant team or managing a fast-paced hospitality business, your leadership approach shapes everything—from team morale to customer experience. Tune in to gain actionable strategies that will help you lead with confidence, clarity, and impact!

🎧 Listen now & start building the leadership culture you’ve always envisioned!

#LeadershipInRestaurants #HospitalitySuccess #RestaurantManagement #TotalOilManagement #restauranttechnologies

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Great leadership isn’t just about managing—it’s about defining how you lead and aligning your actions with your values. 

In this special episode, recorded live on LinkedIn, we’re diving into the essential steps to clarify your leadership style and develop a roadmap for growth in 2025.

Join me as we explore:
✅ Why defining your leadership style is crucial for team success
✅ How to identify leadership characteristics that match your values
✅ The key to balancing self-awareness, accountability, and action
✅ A simple exercise you can use to refine your leadership—and help your team do the same

Leadership takes time and intention—but not everything in your business has to demand your attention. That’s where Restaurant Technologies comes in. Their Total Oil Management system takes oil handling off your plate, freeing up your time to focus on what truly matters—your team, your leadership growth, and building a strong culture of accountability. Learn more by visiting https://go.rti-inc.com/RestaurantLeadershipPodcast

📌 Grab a pen and paper and follow along with this powerful exercise! You’ll also gain insights from workshop attendees as they reflect on their leadership journeys.

Whether you’re leading a restaurant team or managing a fast-paced hospitality business, your leadership approach shapes everything—from team morale to customer experience. Tune in to gain actionable strategies that will help you lead with confidence, clarity, and impact!

🎧 Listen now & start building the leadership culture you’ve always envisioned!

#LeadershipInRestaurants #HospitalitySuccess #RestaurantManagement #TotalOilManagement #restauranttechnologies

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16611785 Mon, 17 Feb 2025 06:00:00 -0500 2287 full false 75: How your People-Pleaser Leadership is Holding you Back (Encore) 75: How your People-Pleaser Leadership is Holding you Back (Encore) Are you leading your restaurant, or is it leading you?

If you’ve ever felt like your leadership style is stretched too thin—trying to keep everyone happy while running a successful business—this episode is for you. I’m Christin Marvin, and today we’re diving into the people pleaser mindset and how it might be holding you back as a leader.

✔️ How childhood patterns shape your leadership approach
✔️ Why balancing accountability with empathy is the key to a thriving team
✔️ How to redefine job roles and performance expectations for long-term success

A special shoutout to our sponsor, Restaurant Technologies. Running a kitchen is chaotic enough—your cooking oil management shouldn’t add to the stress. Their Total Oil Management system helps restaurants automate oil handling, ensuring consistency, safety, and efficiency. Less waste, less hassle, and more time to focus on what truly matters—your team and guests. Visit Restaurant Technologies to learn how they can help streamline your operations!

And if you’re ready to take your leadership to the next level, let’s talk. Book a one-on-one coaching session with me to refine your management style, reduce stress, and build a team that thrives. Visit christinmarvin.com/contact to get started.

#TotalOilManagement #RestaurantTechnologies #LeadershipInRestaurants #HospitalitySuccess

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Are you leading your restaurant, or is it leading you?

If you’ve ever felt like your leadership style is stretched too thin—trying to keep everyone happy while running a successful business—this episode is for you. I’m Christin Marvin, and today we’re diving into the people pleaser mindset and how it might be holding you back as a leader.

✔️ How childhood patterns shape your leadership approach
✔️ Why balancing accountability with empathy is the key to a thriving team
✔️ How to redefine job roles and performance expectations for long-term success

A special shoutout to our sponsor, Restaurant Technologies. Running a kitchen is chaotic enough—your cooking oil management shouldn’t add to the stress. Their Total Oil Management system helps restaurants automate oil handling, ensuring consistency, safety, and efficiency. Less waste, less hassle, and more time to focus on what truly matters—your team and guests. Visit Restaurant Technologies to learn how they can help streamline your operations!

And if you’re ready to take your leadership to the next level, let’s talk. Book a one-on-one coaching session with me to refine your management style, reduce stress, and build a team that thrives. Visit christinmarvin.com/contact to get started.

#TotalOilManagement #RestaurantTechnologies #LeadershipInRestaurants #HospitalitySuccess

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16575349 Mon, 10 Feb 2025 06:00:00 -0500 1690 full false 74: Strategies for Success in High-Pressure Kitchens 74: Strategies for Success in High-Pressure Kitchens 🔥 The Hard Truth About Making It in a Michelin-Starred Kitchen—And Why Most Cooks Don’t Last

Renowned chef and entrepreneur Justin Khanna shares his journey from esteemed kitchens like Per Se and Noma to becoming a leader in the culinary world. Discover his strategies for running successful kitchen shifts, honing in on practical tools like line checks, reservation checks, and efficient prep lists. In an industry where efficiency is everything, innovative solutions like those from Restaurant Technologies Inc. help top kitchens streamline operations, from automated oil management to back-of-house automation. Learn more at https://go.rti-inc.com/RestaurantLeadershipPodcast.

Khanna's story is one of resilience and ambition as he navigates the challenges of transitioning from a line cook to a sous chef, illustrating the hurdles and triumphs that define a culinary career.

Chapters:
00:00:08 - Improving Restaurant Kitchen Operations

00:10:33 - Advancing Skills in Restaurant Kitchens

00:15:46 - Improving Communication for Kitchen Teams

00:26:48 - Teamwork and Communication in Kitchens

00:31:08 - Optimizing Inventory Management in Restaurants

00:40:49 - Enhancing Hospitality Organizations for Success


Listeners will gain insight into the relentless pursuit of culinary mastery that drives chefs to stay after hours, constantly learning and perfecting their craft. In high-pressure environments, such as Michelin-starred kitchens, the distinction between cooks and chefs becomes stark. This episode emphasizes the importance of continuous education, whether through formal training or real-world experience, and the passion required to overcome knowledge gaps. Khanna’s reflections explore the emotional journey of feeling inadequate yet determined to grow, providing a realistic look into the evolution of chefs in the industry.

Effective communication and teamwork form the backbone of successful kitchen operations, and this episode delves into strategies for fostering these essential skills. Learn how to tackle the challenges of open dialogue, manage inventory efficiently, and prioritize high-performing menu items. From introducing a "station score" for staff assessments to understanding the broader financial impact of inventory choices, Khanna’s insights offer practical advice for enhancing both team dynamics and business success. Join us as we advocate for sustainable business practices and invite hospitality professionals to refresh their approaches, setting the stage for thriving restaurant operations.

Resources:
Justin Khanna
Per Se
Noma
The French Laundry

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> 🔥 The Hard Truth About Making It in a Michelin-Starred Kitchen—And Why Most Cooks Don’t Last

Renowned chef and entrepreneur Justin Khanna shares his journey from esteemed kitchens like Per Se and Noma to becoming a leader in the culinary world. Discover his strategies for running successful kitchen shifts, honing in on practical tools like line checks, reservation checks, and efficient prep lists. In an industry where efficiency is everything, innovative solutions like those from Restaurant Technologies Inc. help top kitchens streamline operations, from automated oil management to back-of-house automation. Learn more at https://go.rti-inc.com/RestaurantLeadershipPodcast.

Khanna's story is one of resilience and ambition as he navigates the challenges of transitioning from a line cook to a sous chef, illustrating the hurdles and triumphs that define a culinary career.

Chapters:
00:00:08 - Improving Restaurant Kitchen Operations

00:10:33 - Advancing Skills in Restaurant Kitchens

00:15:46 - Improving Communication for Kitchen Teams

00:26:48 - Teamwork and Communication in Kitchens

00:31:08 - Optimizing Inventory Management in Restaurants

00:40:49 - Enhancing Hospitality Organizations for Success


Listeners will gain insight into the relentless pursuit of culinary mastery that drives chefs to stay after hours, constantly learning and perfecting their craft. In high-pressure environments, such as Michelin-starred kitchens, the distinction between cooks and chefs becomes stark. This episode emphasizes the importance of continuous education, whether through formal training or real-world experience, and the passion required to overcome knowledge gaps. Khanna’s reflections explore the emotional journey of feeling inadequate yet determined to grow, providing a realistic look into the evolution of chefs in the industry.

Effective communication and teamwork form the backbone of successful kitchen operations, and this episode delves into strategies for fostering these essential skills. Learn how to tackle the challenges of open dialogue, manage inventory efficiently, and prioritize high-performing menu items. From introducing a "station score" for staff assessments to understanding the broader financial impact of inventory choices, Khanna’s insights offer practical advice for enhancing both team dynamics and business success. Join us as we advocate for sustainable business practices and invite hospitality professionals to refresh their approaches, setting the stage for thriving restaurant operations.

Resources:
Justin Khanna
Per Se
Noma
The French Laundry

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16534879 Mon, 03 Feb 2025 15:00:00 -0500 2497 full false 73: Growing a Loyal Customer Base and Thriving in Tough Markets: Proven Strategies for Entrepreneurs 73: Growing a Loyal Customer Base and Thriving in Tough Markets: Proven Strategies for Entrepreneurs What if your biggest struggles—like near bankruptcy or seasonal slumps—were the keys to building a thriving local empire? This episode reveals how to turn setbacks into stepping stones for success.

Imagine starting your business at a bustling flea market and growing it into a thriving local tea brand. That’s the inspiring journey of Scented Leaf Tea House founder Shane Barella in Tucson, Arizona. In this episode, we dive deep into actionable strategies for entrepreneurs looking to overcome challenges like near bankruptcy, seasonal slowdowns, and finding the perfect location. Shane shares insights on customer loyalty, creating a purpose-driven business, and standing out in competitive markets like college towns.

This episode is brought to you by Restaurant Technologies, the trusted partner for helping restaurant operators streamline efficiency and focus on what matters most: growing their business. Learn more at https://go.rti-inc.com/RestaurantLeadershipPodcast

We also discover how Shane built a loyal customer base by prioritizing authentic human connections and how his strategic planning led to securing prime locations, boosting foot traffic, and increasing profitability. From lessons learned in The Alchemist to fostering a unique company culture, Shane provides invaluable tips for growing a sustainable brick-and-mortar business.

Chapters:
 00:00:08 - From Flea Market to Tea Empire

00:13:14 - Navigating Challenges in Business Growth

00:20:32 - Summer Business Strategy and Customer Connection

00:28:18 - Cultivating Company Culture and Expansion

00:36:05 - Navigating Business Growth and Leadership

00:43:54 - Building a Purpose-Driven Business

Whether you're navigating the challenges of running a small business or dreaming of launching your own local empire, this episode is packed with practical advice and inspiration. Tune in to learn how to lead with purpose, build community connections, and create a business that thrives in even the toughest markets.

Resources:
The Alchemist
Scented Leaf Tea House

#totaloilmanagement #restauranttechnologies #localbusiness

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What if your biggest struggles—like near bankruptcy or seasonal slumps—were the keys to building a thriving local empire? This episode reveals how to turn setbacks into stepping stones for success.

Imagine starting your business at a bustling flea market and growing it into a thriving local tea brand. That’s the inspiring journey of Scented Leaf Tea House founder Shane Barella in Tucson, Arizona. In this episode, we dive deep into actionable strategies for entrepreneurs looking to overcome challenges like near bankruptcy, seasonal slowdowns, and finding the perfect location. Shane shares insights on customer loyalty, creating a purpose-driven business, and standing out in competitive markets like college towns.

This episode is brought to you by Restaurant Technologies, the trusted partner for helping restaurant operators streamline efficiency and focus on what matters most: growing their business. Learn more at https://go.rti-inc.com/RestaurantLeadershipPodcast

We also discover how Shane built a loyal customer base by prioritizing authentic human connections and how his strategic planning led to securing prime locations, boosting foot traffic, and increasing profitability. From lessons learned in The Alchemist to fostering a unique company culture, Shane provides invaluable tips for growing a sustainable brick-and-mortar business.

Chapters:
 00:00:08 - From Flea Market to Tea Empire

00:13:14 - Navigating Challenges in Business Growth

00:20:32 - Summer Business Strategy and Customer Connection

00:28:18 - Cultivating Company Culture and Expansion

00:36:05 - Navigating Business Growth and Leadership

00:43:54 - Building a Purpose-Driven Business

Whether you're navigating the challenges of running a small business or dreaming of launching your own local empire, this episode is packed with practical advice and inspiration. Tune in to learn how to lead with purpose, build community connections, and create a business that thrives in even the toughest markets.

Resources:
The Alchemist
Scented Leaf Tea House

#totaloilmanagement #restauranttechnologies #localbusiness

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16490005 Mon, 27 Jan 2025 04:00:00 -0500 2894 full false 72: A Coaching Session Just for You 72: A Coaching Session Just for You Your internal critic is holding you back from achieving an extraordinary life.

Join us as we turn the spotlight on Michael Jesse, the visionary owner of the Curiosity Center, to uncover his fascinating insights into the realms of creativity, innovation, and leadership. Our engaging session takes an unexpected twist as Michael faces his own coaching tools, shedding light on the pivotal role a coach can play in identifying blind spots and keeping us focused amidst life's distractions. Together, we unravel the mysteries of creative leadership and business innovation, while confronting the daunting challenge of self-imposed limitations and the powerful weapon of self-awareness. I'd invite you to listen to this episode and identify moments or insight or shifts in perspective you can apply to your own life and business.

I'd like to take a moment and shoutout Restaurant Technologies for sponsoring this show and supporting the restaurant industry. Their innovative solutions, like automated oil management and hood cleaning systems, help restaurants save time, reduce risks, and operate more efficiently, allowing owners to focus on delivering exceptional dining experiences. Learn more at https://go.rti-inc.com/RestaurantLeadershipPodcast

Chapters:
0:08 - Coaching for Creativity and Innovation
15:43 - Escaping the Cage of Self-Doubt
25:32 - Embracing Change Through Metaphors
35:25 - Reflecting and Gratitude in Self-Discovery


Ever feel like you're stuck in a cage of self-doubt, constantly grappling with the pressure to make a significant impact? Our conversation dives into the roots of this struggle, examining how early life experiences and parental expectations can wield an overbearing influence on our beliefs and actions. We discuss the relentless pursuit of an extraordinary life, often overshadowed by the critical internal 'judge' that once served a purpose but now hinders progress. Through mutual exploration, we redefine what it means to lead an extraordinary life by acknowledging past achievements and balancing ambition with contentment.

Prepare to reimagine your limiting beliefs through the power of metaphors. Inspired by Richard Branson's audacious journey, we explore the liberating process of viewing outdated beliefs as toys in a box, remnants of past growth ready to be released. Our episode culminates in a heartening reflection on self-awareness and gratitude, encouraging a reconnection with past clients and colleagues to appreciate the positive impacts we've made. By embracing shared experiences and mutual support within the coaching community, we unlock the true potential for personal transformation and fulfillment.

Resources:
Michael Jesse
Restaurant Technologies
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Your internal critic is holding you back from achieving an extraordinary life.

Join us as we turn the spotlight on Michael Jesse, the visionary owner of the Curiosity Center, to uncover his fascinating insights into the realms of creativity, innovation, and leadership. Our engaging session takes an unexpected twist as Michael faces his own coaching tools, shedding light on the pivotal role a coach can play in identifying blind spots and keeping us focused amidst life's distractions. Together, we unravel the mysteries of creative leadership and business innovation, while confronting the daunting challenge of self-imposed limitations and the powerful weapon of self-awareness. I'd invite you to listen to this episode and identify moments or insight or shifts in perspective you can apply to your own life and business.

I'd like to take a moment and shoutout Restaurant Technologies for sponsoring this show and supporting the restaurant industry. Their innovative solutions, like automated oil management and hood cleaning systems, help restaurants save time, reduce risks, and operate more efficiently, allowing owners to focus on delivering exceptional dining experiences. Learn more at https://go.rti-inc.com/RestaurantLeadershipPodcast

Chapters:
0:08 - Coaching for Creativity and Innovation
15:43 - Escaping the Cage of Self-Doubt
25:32 - Embracing Change Through Metaphors
35:25 - Reflecting and Gratitude in Self-Discovery


Ever feel like you're stuck in a cage of self-doubt, constantly grappling with the pressure to make a significant impact? Our conversation dives into the roots of this struggle, examining how early life experiences and parental expectations can wield an overbearing influence on our beliefs and actions. We discuss the relentless pursuit of an extraordinary life, often overshadowed by the critical internal 'judge' that once served a purpose but now hinders progress. Through mutual exploration, we redefine what it means to lead an extraordinary life by acknowledging past achievements and balancing ambition with contentment.

Prepare to reimagine your limiting beliefs through the power of metaphors. Inspired by Richard Branson's audacious journey, we explore the liberating process of viewing outdated beliefs as toys in a box, remnants of past growth ready to be released. Our episode culminates in a heartening reflection on self-awareness and gratitude, encouraging a reconnection with past clients and colleagues to appreciate the positive impacts we've made. By embracing shared experiences and mutual support within the coaching community, we unlock the true potential for personal transformation and fulfillment.

Resources:
Michael Jesse
Restaurant Technologies
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16444420 Mon, 20 Jan 2025 04:00:00 -0500 2213 full false 71: How Curiosity, Service, and Leadership Drive Restaurant Success 71: How Curiosity, Service, and Leadership Drive Restaurant Success What’s the secret to running a restaurant that not only survives but thrives for decades?

Join us as Casey Wills, president of Argo Land and Cattle Company, reveals how curiosity, service, and a commitment to problem-solving have propelled his leadership and kept his restaurants thriving despite industry challenges. With a career spanning over two decades, Casey's journey from understanding discipline in college to becoming a leader in the restaurant world is inspiring. Listeners will gain insights into his mindset of leadership, which focuses on problem-solving and supporting others, and how it has been pivotal in running thriving restaurant businesses despite the challenges of the industry.

Efficiency and sustainability are critical for modern restaurants to thrive. Tools like those offered by Restaurant Technologies can transform back-of-house operations through innovations like automated oil management, which saves time, reduces waste, and ensures consistency in food quality. These kinds of solutions empower restaurants to focus more on delivering exceptional guest experiences and less on time-consuming operational tasks. Learn more at RTI-Inc.com.

Pinnacle Peak, a beloved Tucson restaurant since the 1960s, embodies the evolution of adapting to consumer tastes while maintaining a robust guest experience. Learn how this iconic spot, famous for its tie-cutting tradition and mesquite-cooked steaks, has diversified its menu and employed unique strategies, like Trellis Town, to remain competitive. We delve into the impact of seasonal fluctuations and national competition, emphasizing the resilience required to keep a restaurant vibrant and successful.

Chapters:
00:00:08 - Adapting Restaurants While Staying True

00:13:18 - Evolving Business Trends for Restaurants

00:21:52 - Reviving Charlestown and Jell-O'S Tables

00:27:18 - Leadership Development and Networking Perspectives

00:36:48 - Building Camaraderie in Leadership Challenges


Leadership development and networking are at the heart of Casey's approach to fostering growth within his team. By leveraging the power of peer advisory groups and internal promotions, Casey has cultivated a culture of support and stability, as evidenced by the impressive average tenure of his staff. As we explore the challenges leaders face, from managing customer perceptions to maintaining operational efficiency, Casey's experiences highlight the importance of adaptability and staying true to customer satisfaction. Join us to uncover these lessons and more in our engaging conversation with Casey Wills.

Resources:
Pinnacle Peak
Trail Dust Town
El Corral

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What’s the secret to running a restaurant that not only survives but thrives for decades?

Join us as Casey Wills, president of Argo Land and Cattle Company, reveals how curiosity, service, and a commitment to problem-solving have propelled his leadership and kept his restaurants thriving despite industry challenges. With a career spanning over two decades, Casey's journey from understanding discipline in college to becoming a leader in the restaurant world is inspiring. Listeners will gain insights into his mindset of leadership, which focuses on problem-solving and supporting others, and how it has been pivotal in running thriving restaurant businesses despite the challenges of the industry.

Efficiency and sustainability are critical for modern restaurants to thrive. Tools like those offered by Restaurant Technologies can transform back-of-house operations through innovations like automated oil management, which saves time, reduces waste, and ensures consistency in food quality. These kinds of solutions empower restaurants to focus more on delivering exceptional guest experiences and less on time-consuming operational tasks. Learn more at RTI-Inc.com.

Pinnacle Peak, a beloved Tucson restaurant since the 1960s, embodies the evolution of adapting to consumer tastes while maintaining a robust guest experience. Learn how this iconic spot, famous for its tie-cutting tradition and mesquite-cooked steaks, has diversified its menu and employed unique strategies, like Trellis Town, to remain competitive. We delve into the impact of seasonal fluctuations and national competition, emphasizing the resilience required to keep a restaurant vibrant and successful.

Chapters:
00:00:08 - Adapting Restaurants While Staying True

00:13:18 - Evolving Business Trends for Restaurants

00:21:52 - Reviving Charlestown and Jell-O'S Tables

00:27:18 - Leadership Development and Networking Perspectives

00:36:48 - Building Camaraderie in Leadership Challenges


Leadership development and networking are at the heart of Casey's approach to fostering growth within his team. By leveraging the power of peer advisory groups and internal promotions, Casey has cultivated a culture of support and stability, as evidenced by the impressive average tenure of his staff. As we explore the challenges leaders face, from managing customer perceptions to maintaining operational efficiency, Casey's experiences highlight the importance of adaptability and staying true to customer satisfaction. Join us to uncover these lessons and more in our engaging conversation with Casey Wills.

Resources:
Pinnacle Peak
Trail Dust Town
El Corral

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16372386 Mon, 13 Jan 2025 04:00:00 -0500 2828 full false 70: Restaurant Marketing Blueprint 70: Restaurant Marketing Blueprint Think your restaurant’s marketing is all about posting on Instagram? Think again.

The secret to thriving in today’s competitive restaurant scene lies in leveraging the right mix of strategies and tools to connect with your audience, build your brand, and fill seats—all while staying ahead of the curve.

Our discussion dives into the crucial role of marketing in the restaurant industry, emphasizing the range of effective strategies operators should adopt beyond just social media.

One powerful way to level up your marketing game is by integrating advanced restaurant technologies. Tools like Restaurant Technologies help streamline your operations and provide valuable data that can be repurposed into effective marketing materials, from cost-saving sustainability initiatives to unique back-of-house stories that captivate customers and boost your brand's appeal.

In this episode, we explore essential topics like the importance of customer data, differences between PR and marketing strategies, realistic budgeting for marketing, and actionable insights for independent restaurant owners. 

• Importance of understanding the diverse channels of marketing 
• Role of customer data in effective marketing strategies 
• Differences between marketing agencies and PR firms 
• Crafting a targeted email marketing strategy 
• Realistic marketing budget allocation for restaurants 
• Building strong brand awareness before opening 
• Importance of adaptability in marketing approaches

Resources:
Sebastian Stahl
Breadth Marketing
The Hospitality Leader's Roadmap

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Think your restaurant’s marketing is all about posting on Instagram? Think again.

The secret to thriving in today’s competitive restaurant scene lies in leveraging the right mix of strategies and tools to connect with your audience, build your brand, and fill seats—all while staying ahead of the curve.

Our discussion dives into the crucial role of marketing in the restaurant industry, emphasizing the range of effective strategies operators should adopt beyond just social media.

One powerful way to level up your marketing game is by integrating advanced restaurant technologies. Tools like Restaurant Technologies help streamline your operations and provide valuable data that can be repurposed into effective marketing materials, from cost-saving sustainability initiatives to unique back-of-house stories that captivate customers and boost your brand's appeal.

In this episode, we explore essential topics like the importance of customer data, differences between PR and marketing strategies, realistic budgeting for marketing, and actionable insights for independent restaurant owners. 

• Importance of understanding the diverse channels of marketing 
• Role of customer data in effective marketing strategies 
• Differences between marketing agencies and PR firms 
• Crafting a targeted email marketing strategy 
• Realistic marketing budget allocation for restaurants 
• Building strong brand awareness before opening 
• Importance of adaptability in marketing approaches

Resources:
Sebastian Stahl
Breadth Marketing
The Hospitality Leader's Roadmap

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16372207 Mon, 06 Jan 2025 04:00:00 -0500 2831 full false 69: Finding Passion and Fulfillment Beyond Burnout 69: Finding Passion and Fulfillment Beyond Burnout What would you do if you could redefine success on your own terms?

Clara Capano, an inspirational speaker and entrepreneur, joins us to share her captivating journey from the monotony of corporate life to the exhilarating world of entrepreneurship. Clara talks candidly about how she transformed her passion for coaching into a thriving business, Capano Speaking and Training, and the profound sense of freedom and fulfillment that followed. She opens up about leaving behind burnout and embracing a life aligned with her values—betting on herself and finding energy in her work every day.

Chapters:
00:00:08 - Redefining Success

00:08:53 - Evolving Business Strategy and Sustainability

00:19:28 - Creative Journey in Writing and Media

00:25:27 - Empowering Women in Business


We also explore the evolution of success beyond just ticking off tasks or collecting accolades. Clara recounts her pivotal "moment of clarity," which reshaped her understanding of true success and led to a business model that accommodates her life as a single mom. Her story is a testament to the power of adaptability and the importance of being present, whether it’s shifting to group coaching or crafting a financial strategy that sustains growth through challenging times. Clara's insights provide valuable lessons for anyone striving to balance personal circumstances with professional ambitions.

The episode takes an inspiring turn into the creative realms of writing and media. Clara shares her path as an author and show host, starting from a childhood tale of a magical unicorn to impactful books like "Find Your Focus 52 Weeks of Clarity" and "The Mother of All Success Manuals." Her work supports both working moms and foundations for survivors of human trafficking. We wrap up by celebrating Clara's dedication to empowering women in business, with her resources, courses, and speaking engagements offering a beacon of hope and motivation for those looking to align their goals with their values. Listen as Clara Capano’s story resonates with clarity and courage, inspiring you to redefine success in your life.

Resources:
Clara Capano
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What would you do if you could redefine success on your own terms?

Clara Capano, an inspirational speaker and entrepreneur, joins us to share her captivating journey from the monotony of corporate life to the exhilarating world of entrepreneurship. Clara talks candidly about how she transformed her passion for coaching into a thriving business, Capano Speaking and Training, and the profound sense of freedom and fulfillment that followed. She opens up about leaving behind burnout and embracing a life aligned with her values—betting on herself and finding energy in her work every day.

Chapters:
00:00:08 - Redefining Success

00:08:53 - Evolving Business Strategy and Sustainability

00:19:28 - Creative Journey in Writing and Media

00:25:27 - Empowering Women in Business


We also explore the evolution of success beyond just ticking off tasks or collecting accolades. Clara recounts her pivotal "moment of clarity," which reshaped her understanding of true success and led to a business model that accommodates her life as a single mom. Her story is a testament to the power of adaptability and the importance of being present, whether it’s shifting to group coaching or crafting a financial strategy that sustains growth through challenging times. Clara's insights provide valuable lessons for anyone striving to balance personal circumstances with professional ambitions.

The episode takes an inspiring turn into the creative realms of writing and media. Clara shares her path as an author and show host, starting from a childhood tale of a magical unicorn to impactful books like "Find Your Focus 52 Weeks of Clarity" and "The Mother of All Success Manuals." Her work supports both working moms and foundations for survivors of human trafficking. We wrap up by celebrating Clara's dedication to empowering women in business, with her resources, courses, and speaking engagements offering a beacon of hope and motivation for those looking to align their goals with their values. Listen as Clara Capano’s story resonates with clarity and courage, inspiring you to redefine success in your life.

Resources:
Clara Capano
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16303919 Mon, 30 Dec 2024 04:00:00 -0500 1563 full false 68: How to Cut Your COGS by 2-5% 68: How to Cut Your COGS by 2-5% This episode will tell you how you can cut COGS and save hours of labor per week at the same time.

Unlock the secrets to revolutionizing your restaurant operations with Angelo Esposito, the trailblazing co-founder and CEO of Wisk AI. Discover how Angelo's passion for hospitality and technology led to the creation of a game-changing inventory management platform that is turning heads in the hospitality industry. Learn how Wisk AI empowers restaurant operators to streamline processes, slash costs, and boost profits, all while providing smart, actionable insights. Angelo shares an inspiring entrepreneurial journey that began with a simple yet powerful idea: transforming traditional inventory methods into a seamless, user-friendly system.

Chapters:
00:00:08 - Entrepreneurship and Wisk AI Interview

00:12:47 - Revolutionizing Inventory Management in Hospitality

00:18:05 - Building and Adapting Tech Products

00:24:45 - Optimizing Restaurant Cost Management

00:29:43- Streamlining Beverage and Food Inventory Management

00:40:42 - Enhancing Hospitality Operations With WISK


Explore the fascinating birth of Wisk and its evolution from tackling the inefficiencies of liquor inventory to mastering comprehensive food management. Angelo sheds light on the critical role of customer feedback in product development and the importance of resilience and adaptability in the competitive restaurant technology space. From the initial groundwork of building a database of bottle weights to integrating cutting-edge technology with existing systems, Wisk AI has continually adapted to meet the dynamic needs of the industry. Angelo's insights into minimizing labor and cost of goods highlight how Wisk is optimizing restaurant cost management and enhancing operational efficiency.

Join us as we walk through Wisk's robust setup process, tailored to reduce losses and improve user experiences in both bar and restaurant settings. From seamless inventory scanning to advanced recipe management, Angelo explains how Wisk's customer-centric approach is redefining hospitality operations. With a steadfast commitment to exceptional customer support and a vision to automate processes for even greater value, Wisk AI is poised to become the virtual assistant every restaurateur needs. Whether you're a hospitality professional or a tech enthusiast, this episode is packed with valuable insights and strategies to elevate your business to new heights.

Resources:
WISK 
Angelo Esposito
Hendrick's Gin
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This episode will tell you how you can cut COGS and save hours of labor per week at the same time.

Unlock the secrets to revolutionizing your restaurant operations with Angelo Esposito, the trailblazing co-founder and CEO of Wisk AI. Discover how Angelo's passion for hospitality and technology led to the creation of a game-changing inventory management platform that is turning heads in the hospitality industry. Learn how Wisk AI empowers restaurant operators to streamline processes, slash costs, and boost profits, all while providing smart, actionable insights. Angelo shares an inspiring entrepreneurial journey that began with a simple yet powerful idea: transforming traditional inventory methods into a seamless, user-friendly system.

Chapters:
00:00:08 - Entrepreneurship and Wisk AI Interview

00:12:47 - Revolutionizing Inventory Management in Hospitality

00:18:05 - Building and Adapting Tech Products

00:24:45 - Optimizing Restaurant Cost Management

00:29:43- Streamlining Beverage and Food Inventory Management

00:40:42 - Enhancing Hospitality Operations With WISK


Explore the fascinating birth of Wisk and its evolution from tackling the inefficiencies of liquor inventory to mastering comprehensive food management. Angelo sheds light on the critical role of customer feedback in product development and the importance of resilience and adaptability in the competitive restaurant technology space. From the initial groundwork of building a database of bottle weights to integrating cutting-edge technology with existing systems, Wisk AI has continually adapted to meet the dynamic needs of the industry. Angelo's insights into minimizing labor and cost of goods highlight how Wisk is optimizing restaurant cost management and enhancing operational efficiency.

Join us as we walk through Wisk's robust setup process, tailored to reduce losses and improve user experiences in both bar and restaurant settings. From seamless inventory scanning to advanced recipe management, Angelo explains how Wisk's customer-centric approach is redefining hospitality operations. With a steadfast commitment to exceptional customer support and a vision to automate processes for even greater value, Wisk AI is poised to become the virtual assistant every restaurateur needs. Whether you're a hospitality professional or a tech enthusiast, this episode is packed with valuable insights and strategies to elevate your business to new heights.

Resources:
WISK 
Angelo Esposito
Hendrick's Gin
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16302425 Mon, 23 Dec 2024 04:00:00 -0500 3025 full false 67: Join the Hospitality Leadership Mastery Group 67: Join the Hospitality Leadership Mastery Group What if the obstacles you face are actually the building blocks to success?

This is what we will demonstrate for you during today's introduction to group coaching.

Join us as we explore this empowering idea through the experiences of Kimberly, a former operations professional who transformed her career in the fast-paced world of hospitality into a thriving online business. In this episode, we promise to unravel the essentials of restaurant leadership coaching and the profound benefits of group coaching. You'll discover how slowing down, enhancing self-awareness, and creating a clear vision can help hospitality leaders harness their unique skills to tackle challenges head-on.

We journey into the heart of self-discovery, addressing internal battles such as self-sabotage and undiagnosed ADHD. Through compelling stories of overcoming adversity and addiction, we share insights on transforming past fears into growth opportunities. Our conversation draws on personal experiences to highlight the courage required to trust oneself, create meaningful projects, and turn dreams into reality. Prepare to be inspired by the power of storytelling and the art of workshops in reshaping one's life and legacy.

The spotlight on Henal is one of resilience and reinvention as we follow his path from chef to certified life coach. Through personal tales of heartbreak and addiction, we underscore the importance of honesty and the transformative potential of embracing one’s story. You'll learn how listening, patience, and community support can facilitate change, and why it's never too late to embark on a new journey. By the episode's end, we hope you'll see your unique story as a potent asset for both personal and professional growth. Join us for an episode filled with heart, hope, and the pursuit of happiness in hospitality leadership.

Enrollment is now open for The Hospitality Leadership Mastery Group. 6 people will be chosen for this 6 month program and the next enrollment will happen in May. If you are ready to invest in your leadership and surround yourself with a network of like-minded leaders in the industry, join us.

For more information, visit christinmarvin.com/groupcoaching


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What if the obstacles you face are actually the building blocks to success?

This is what we will demonstrate for you during today's introduction to group coaching.

Join us as we explore this empowering idea through the experiences of Kimberly, a former operations professional who transformed her career in the fast-paced world of hospitality into a thriving online business. In this episode, we promise to unravel the essentials of restaurant leadership coaching and the profound benefits of group coaching. You'll discover how slowing down, enhancing self-awareness, and creating a clear vision can help hospitality leaders harness their unique skills to tackle challenges head-on.

We journey into the heart of self-discovery, addressing internal battles such as self-sabotage and undiagnosed ADHD. Through compelling stories of overcoming adversity and addiction, we share insights on transforming past fears into growth opportunities. Our conversation draws on personal experiences to highlight the courage required to trust oneself, create meaningful projects, and turn dreams into reality. Prepare to be inspired by the power of storytelling and the art of workshops in reshaping one's life and legacy.

The spotlight on Henal is one of resilience and reinvention as we follow his path from chef to certified life coach. Through personal tales of heartbreak and addiction, we underscore the importance of honesty and the transformative potential of embracing one’s story. You'll learn how listening, patience, and community support can facilitate change, and why it's never too late to embark on a new journey. By the episode's end, we hope you'll see your unique story as a potent asset for both personal and professional growth. Join us for an episode filled with heart, hope, and the pursuit of happiness in hospitality leadership.

Enrollment is now open for The Hospitality Leadership Mastery Group. 6 people will be chosen for this 6 month program and the next enrollment will happen in May. If you are ready to invest in your leadership and surround yourself with a network of like-minded leaders in the industry, join us.

For more information, visit christinmarvin.com/groupcoaching


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16270459 Mon, 16 Dec 2024 04:00:00 -0500 3090 full false 66: How Resilience and Innovation Can Fuel Restaurant Success 66: How Resilience and Innovation Can Fuel Restaurant Success "Say yes and figure it out later." -Christian J Fischer

Meet Christian J Fischer, affectionately known as the Disruptive Chef, as he recounts his extraordinary journey from a medical school hopeful to a culinary entrepreneur managing a diverse empire. Christian's tale isn't just about building businesses; it's about reshaping leadership in the hospitality industry. With insights from MasterChef Karl Fuerdinger, Christian's experience highlights the potent mix of mentorship, creativity, and strategic planning that has fueled his success.

Chapters:
00:00:08 - Building a Restaurant Empire

00:11:36 - Transforming Leadership in the Hospitality Industry

00:15:07 - From Motorcycle Accident to Restaurant Empire

00:27:03 - Building Successful Businesses Through Collaboration

00:37:06 - Building a Business Through Writing Books

00:44:11 - Building Business Through Book Publishing

00:52:52- Journey in Hospitality Industry Creation


Christian's narrative is one of resilience and innovation, showcasing his ability to adapt and thrive under pressure. After a severe motorcycle accident, Christian defied expectations by channeling his energy into the restaurant industry. From setting up a simple yet popular salad bar in Austria to partnering with global giant Nestle, Christian’s strategic acumen shines. His journey underscores the importance of making smart decisions, like hiring finance experts early on and crafting a profit-sharing model that empowered his team during the pandemic.

Beyond the kitchen, Christian is a testament to the power of collaboration and creative business ventures, including plant-based foods and book publishing. His ventures extend to consulting, digital media, and even a talent agency, each contributing to his growing influence. By sharing his story, Christian inspires listeners not just to dream big but to act wisely, leveraging unexpected opportunities and the wisdom of industry mentors. Connect with Christian on social media and his website for more insights into his journey and see how his experiences can inspire your path in the hospitality world.

Resources:
Christian Fischer
Disruptive Chef
Nestle
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> "Say yes and figure it out later." -Christian J Fischer

Meet Christian J Fischer, affectionately known as the Disruptive Chef, as he recounts his extraordinary journey from a medical school hopeful to a culinary entrepreneur managing a diverse empire. Christian's tale isn't just about building businesses; it's about reshaping leadership in the hospitality industry. With insights from MasterChef Karl Fuerdinger, Christian's experience highlights the potent mix of mentorship, creativity, and strategic planning that has fueled his success.

Chapters:
00:00:08 - Building a Restaurant Empire

00:11:36 - Transforming Leadership in the Hospitality Industry

00:15:07 - From Motorcycle Accident to Restaurant Empire

00:27:03 - Building Successful Businesses Through Collaboration

00:37:06 - Building a Business Through Writing Books

00:44:11 - Building Business Through Book Publishing

00:52:52- Journey in Hospitality Industry Creation


Christian's narrative is one of resilience and innovation, showcasing his ability to adapt and thrive under pressure. After a severe motorcycle accident, Christian defied expectations by channeling his energy into the restaurant industry. From setting up a simple yet popular salad bar in Austria to partnering with global giant Nestle, Christian’s strategic acumen shines. His journey underscores the importance of making smart decisions, like hiring finance experts early on and crafting a profit-sharing model that empowered his team during the pandemic.

Beyond the kitchen, Christian is a testament to the power of collaboration and creative business ventures, including plant-based foods and book publishing. His ventures extend to consulting, digital media, and even a talent agency, each contributing to his growing influence. By sharing his story, Christian inspires listeners not just to dream big but to act wisely, leveraging unexpected opportunities and the wisdom of industry mentors. Connect with Christian on social media and his website for more insights into his journey and see how his experiences can inspire your path in the hospitality world.

Resources:
Christian Fischer
Disruptive Chef
Nestle
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16220986 Mon, 09 Dec 2024 04:00:00 -0500 3224 full false 65: Unlocking Restaurant Marketing Success 65: Unlocking Restaurant Marketing Success Join us as Justin Ulrich, VP of Marketing at Evocalize, unpacks the secrets behind successful marketing strategies for restaurant chains. You'll discover how the innovative "Be the Mayor" strategy can boost traffic for independent eateries and learn about Justin's transformative journey from electrician to marketing guru.

Chapters:
00:00:08 - Marketing Strategies and Restaurant Experiences

00:11:32 - Building Relationships in Hospitality Industry

00:18:43 -Building Community Relationships for Marketing

00:24:54 -Innovative Marketing Automation Technology


In this episode, we highlight the pivotal role of genuine relationships in the hospitality industry. Justin shares his experiences in transitioning from B2C marketing with Polaris Razor back to the SaaS world and eventually returning to hospitality with Evocalize. Discover how storytelling and authentic human connections can significantly impact marketing success, moving beyond traditional sales funnels. Justin also shares practical strategies for amplifying stories and engaging with communities, offering valuable tips for independent restaurant groups and larger chains navigating the competitive landscape.

Uncover the power of community relationships in marketing as we explore the effectiveness of engaging with local events and businesses. Learn how Evocalize automates local digital marketing efforts. We dive into cutting-edge marketing automation technology, such as inventory-triggered advertising, that optimizes ad performance for businesses. This episode is brimming with actionable insights and innovative solutions tailored for anyone looking to enhance their marketing efforts in the hospitality industry.

Resources:
Justin Ulrich
Evocalize

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Join us as Justin Ulrich, VP of Marketing at Evocalize, unpacks the secrets behind successful marketing strategies for restaurant chains. You'll discover how the innovative "Be the Mayor" strategy can boost traffic for independent eateries and learn about Justin's transformative journey from electrician to marketing guru.

Chapters:
00:00:08 - Marketing Strategies and Restaurant Experiences

00:11:32 - Building Relationships in Hospitality Industry

00:18:43 -Building Community Relationships for Marketing

00:24:54 -Innovative Marketing Automation Technology


In this episode, we highlight the pivotal role of genuine relationships in the hospitality industry. Justin shares his experiences in transitioning from B2C marketing with Polaris Razor back to the SaaS world and eventually returning to hospitality with Evocalize. Discover how storytelling and authentic human connections can significantly impact marketing success, moving beyond traditional sales funnels. Justin also shares practical strategies for amplifying stories and engaging with communities, offering valuable tips for independent restaurant groups and larger chains navigating the competitive landscape.

Uncover the power of community relationships in marketing as we explore the effectiveness of engaging with local events and businesses. Learn how Evocalize automates local digital marketing efforts. We dive into cutting-edge marketing automation technology, such as inventory-triggered advertising, that optimizes ad performance for businesses. This episode is brimming with actionable insights and innovative solutions tailored for anyone looking to enhance their marketing efforts in the hospitality industry.

Resources:
Justin Ulrich
Evocalize

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16141972 Mon, 02 Dec 2024 04:00:00 -0500 2187 full false 64: Sustainable Restaurant Growth with Justin Cucci 64: Sustainable Restaurant Growth with Justin Cucci This is what happens when a visionary restaurateur decides to reshape the dining landscape through sustainability and employee empowerment.

Justin Cucci, the mastermind behind Denver's Edible Beats, shares his inspiring journey from a single venue to five unique culinary hotspots. Raised amidst the iconic ambiance of New York's Waverly Inn, Justin brings lessons of authentic hospitality and historic preservation to the forefront, transforming unlikely spaces, like brothels and mortuaries, into thriving dining experiences. Join us as we explore Justin's creative process, which embraces sustainability by repurposing materials and crafting environments that strike an emotional chord with diners.

Chapters:
00:00:08 - Success in the Restaurant Industry

00:11:19 - Sustainable Design and Storytelling in Restaurants

00:18:17 - Building a Collaborative Restaurant Culture

00:28:01 - Employee Stock Ownership Plan Implementation

00:37:10 - ESOP Impact on Leadership and Staff

00:43:13 - Evolving and Adapting in Restaurants


Listen in as we uncover the magic of intentional design, where vintage and eclectic elements coalesce to tell a story that resonates with history and character. Justin's commitment to sustainability extends beyond decor, encompassing a philosophy of finding rather than buying, and creating spaces that feel as personal as a beloved song. His approach not only revolutionizes restaurant aesthetics but also fosters a genuine connection with guests, reflecting the synergistic potential of design, hospitality, and sustainability.

Discover the power of an Employee Stock Ownership Plan (ESOP) in transforming business culture. Justin explains how this model aligns the success of Edible Beats with its employees, cultivating a sense of shared ownership and accountability. As we navigate the challenges of the evolving restaurant industry, from technological advancements to rising minimum wages, Justin's insights reveal the perseverance and vision needed to maintain integrity and success. This episode offers a deep dive into a restaurateur's dream of creating meaningful experiences while nurturing a devoted team in a dynamic industry landscape.

Resources:
Waverly Inn-New York
Edible Beats
Linger
Root Down
Ophelias
Vital Root
El Five
ESOP

Grab your copy of my new book: The Hospitality Leader's Roadmap


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is what happens when a visionary restaurateur decides to reshape the dining landscape through sustainability and employee empowerment.

Justin Cucci, the mastermind behind Denver's Edible Beats, shares his inspiring journey from a single venue to five unique culinary hotspots. Raised amidst the iconic ambiance of New York's Waverly Inn, Justin brings lessons of authentic hospitality and historic preservation to the forefront, transforming unlikely spaces, like brothels and mortuaries, into thriving dining experiences. Join us as we explore Justin's creative process, which embraces sustainability by repurposing materials and crafting environments that strike an emotional chord with diners.

Chapters:
00:00:08 - Success in the Restaurant Industry

00:11:19 - Sustainable Design and Storytelling in Restaurants

00:18:17 - Building a Collaborative Restaurant Culture

00:28:01 - Employee Stock Ownership Plan Implementation

00:37:10 - ESOP Impact on Leadership and Staff

00:43:13 - Evolving and Adapting in Restaurants


Listen in as we uncover the magic of intentional design, where vintage and eclectic elements coalesce to tell a story that resonates with history and character. Justin's commitment to sustainability extends beyond decor, encompassing a philosophy of finding rather than buying, and creating spaces that feel as personal as a beloved song. His approach not only revolutionizes restaurant aesthetics but also fosters a genuine connection with guests, reflecting the synergistic potential of design, hospitality, and sustainability.

Discover the power of an Employee Stock Ownership Plan (ESOP) in transforming business culture. Justin explains how this model aligns the success of Edible Beats with its employees, cultivating a sense of shared ownership and accountability. As we navigate the challenges of the evolving restaurant industry, from technological advancements to rising minimum wages, Justin's insights reveal the perseverance and vision needed to maintain integrity and success. This episode offers a deep dive into a restaurateur's dream of creating meaningful experiences while nurturing a devoted team in a dynamic industry landscape.

Resources:
Waverly Inn-New York
Edible Beats
Linger
Root Down
Ophelias
Vital Root
El Five
ESOP

Grab your copy of my new book: The Hospitality Leader's Roadmap


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16128881 Mon, 25 Nov 2024 04:00:00 -0500 2918 full false 63: Snoop Dogg and The Arizona Bowl: What Restaurants Need todo to be "Bowl Ready" 63: Snoop Dogg and The Arizona Bowl: What Restaurants Need todo to be "Bowl Ready" This is how restaurants can prepare for the event of the year that has the 2nd largest impact on the city of Tucson.

Discover how the legendary Snoop Dogg's headline performance on December 28th is set to electrify the city's restaurant scene. As the only bowl that donates all proceeds to charity, the Arizona Bowl has contributed $5 million to over 70 local organizations, and Eric is here to unpack the ripple effect on local hotels, eateries, and the broader community. We also spill the beans on the best culinary hotspots for visiting fans looking to taste the essence of Tucson.

Chapters:
00:00:08 - Southern Arizona Bowl Impact on Restaurants

00:09:17 - Tucson Restaurant Promotion for National Event

00:22:31 - Restaurant Industry Excitement for Future Bowls

But that's not all—Tucson's unique festivities are drawing national attention, and we're here to celebrate! From the viral Taco Touchdown to the much-anticipated Taco Bell New Year's Eve Bowl Bash, there's no shortage of excitement. Eric and I chat about how the restaurant industry is gearing up for a stellar bowl season, with plans that make 2024 a standout year. With silent discos and family-friendly events on the horizon, you'll want to be part of this unforgettable experience. Tune in to hear how Tucson is transforming into a culinary and entertainment hub, ensuring a bowl season that leaves a lasting impression.

Resources
Snoop Dogg
Arizona Bowl
Gin & Juice
Martha Stewart
Dr. Dre
McDonald's
Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how restaurants can prepare for the event of the year that has the 2nd largest impact on the city of Tucson.

Discover how the legendary Snoop Dogg's headline performance on December 28th is set to electrify the city's restaurant scene. As the only bowl that donates all proceeds to charity, the Arizona Bowl has contributed $5 million to over 70 local organizations, and Eric is here to unpack the ripple effect on local hotels, eateries, and the broader community. We also spill the beans on the best culinary hotspots for visiting fans looking to taste the essence of Tucson.

Chapters:
00:00:08 - Southern Arizona Bowl Impact on Restaurants

00:09:17 - Tucson Restaurant Promotion for National Event

00:22:31 - Restaurant Industry Excitement for Future Bowls

But that's not all—Tucson's unique festivities are drawing national attention, and we're here to celebrate! From the viral Taco Touchdown to the much-anticipated Taco Bell New Year's Eve Bowl Bash, there's no shortage of excitement. Eric and I chat about how the restaurant industry is gearing up for a stellar bowl season, with plans that make 2024 a standout year. With silent discos and family-friendly events on the horizon, you'll want to be part of this unforgettable experience. Tune in to hear how Tucson is transforming into a culinary and entertainment hub, ensuring a bowl season that leaves a lasting impression.

Resources
Snoop Dogg
Arizona Bowl
Gin & Juice
Martha Stewart
Dr. Dre
McDonald's
Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16100704 Mon, 18 Nov 2024 04:00:00 -0500 1386 full false 62: Coaching Session: How to Prepare for a Restaurant Opening 62: Coaching Session: How to Prepare for a Restaurant Opening This is how you prepare for a restaurant opening.

Rocco De Grazia, the passionate owner of Rocco's Little Chicago Pizzeria, brings his Chicago roots to Tucson as he shares his exciting plans to expand and relocate his beloved pizzeria after 26 years of success. Listen as Rocco opens up about his journey from a pizza-rich neighborhood in Chicago to becoming a local legend in Tucson. Discover how his unique culinary vision and lifelong experience in the restaurant industry are setting the stage for a thriving new chapter.

Chapters:
00:00:07 - Rocco's Pizzeria Expansion

00:11:15 - Preparing for Restaurant Opening Day

00:26:48 - Staffing Plan for Restaurant Expansion

00:32:27 - Planning Restaurant Opening and Training

00:42:52 - Restaurant Expansion Strategy

We promise you'll gain insights into the meticulous process of planning a restaurant's grand opening. From crafting a clear vision to navigating challenges with a backward planning approach, we break down the essential strategies that ensure success. Rocco’s hands-on leadership style comes to light as he prepares his team for the big day, focusing on comprehensive training and seamless operations across all facets of the restaurant. Get ready to learn the key role that effective management and server training play in creating an unforgettable dining experience.

Explore the strategic decisions behind Rocco's expansion, from staffing plans to menu enhancements designed to elevate service quality. Rocco shares how he plans to integrate new systems, adapt to layout changes, and maintain food quality, all while keeping his restaurant’s strong reputation intact. Join us in celebrating this milestone, as we discuss the excitement and potential that the new location holds for Rocco's Pizzeria and its cherished community of customers and employees.

Resources:
Rocco's Little Chicago Pizzeria
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how you prepare for a restaurant opening.

Rocco De Grazia, the passionate owner of Rocco's Little Chicago Pizzeria, brings his Chicago roots to Tucson as he shares his exciting plans to expand and relocate his beloved pizzeria after 26 years of success. Listen as Rocco opens up about his journey from a pizza-rich neighborhood in Chicago to becoming a local legend in Tucson. Discover how his unique culinary vision and lifelong experience in the restaurant industry are setting the stage for a thriving new chapter.

Chapters:
00:00:07 - Rocco's Pizzeria Expansion

00:11:15 - Preparing for Restaurant Opening Day

00:26:48 - Staffing Plan for Restaurant Expansion

00:32:27 - Planning Restaurant Opening and Training

00:42:52 - Restaurant Expansion Strategy

We promise you'll gain insights into the meticulous process of planning a restaurant's grand opening. From crafting a clear vision to navigating challenges with a backward planning approach, we break down the essential strategies that ensure success. Rocco’s hands-on leadership style comes to light as he prepares his team for the big day, focusing on comprehensive training and seamless operations across all facets of the restaurant. Get ready to learn the key role that effective management and server training play in creating an unforgettable dining experience.

Explore the strategic decisions behind Rocco's expansion, from staffing plans to menu enhancements designed to elevate service quality. Rocco shares how he plans to integrate new systems, adapt to layout changes, and maintain food quality, all while keeping his restaurant’s strong reputation intact. Join us in celebrating this milestone, as we discuss the excitement and potential that the new location holds for Rocco's Pizzeria and its cherished community of customers and employees.

Resources:
Rocco's Little Chicago Pizzeria
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16066946 Mon, 11 Nov 2024 04:00:00 -0500 2617 full false 61: How to Scale a Local Restaurant Chain 61: How to Scale a Local Restaurant Chain What happens when a local breakfast spot in Bisbee, Arizona, transforms into a thriving chain of ten locations?

Join us with Terry Kite and Sean Stone of Bisbee Breakfast Club as we explore their inspiring journey from a single eatery to a beloved regional staple. Terry’s family gave the business a fresh start in 2010, not anticipating expansion, but a stroke of fate and a touch of ambition led them beyond their initial vision. Sean’s arrival as director of operations sparked a pivotal change, bringing in foundational systems and a focus on cultural development that fueled their success. Together, their camaraderie and humor shine as they share the challenges and triumphs of growing a restaurant business.

Throughout the episode, Terry and Sean offer a behind-the-scenes look at the complexities of scaling a restaurant chain, revealing their strategies for maintaining consistency and integrating a strong cultural identity. Discover their ventures beyond the breakfast table, including a coffee roaster, a chili water product, and a collaboration with a local hot sauce maker. They also candidly discuss future expansion plans and the indispensable role of staff development in scaling successfully. Whether you’re an entrepreneur, a foodie, or someone keen on leadership dynamics, this lively conversation is packed with insights that might just spark your own business aspirations.

Resources:
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary
Bisbee Breakfast Club
Local First Arizona
Good Food Expo
Chocolate 66

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What happens when a local breakfast spot in Bisbee, Arizona, transforms into a thriving chain of ten locations?

Join us with Terry Kite and Sean Stone of Bisbee Breakfast Club as we explore their inspiring journey from a single eatery to a beloved regional staple. Terry’s family gave the business a fresh start in 2010, not anticipating expansion, but a stroke of fate and a touch of ambition led them beyond their initial vision. Sean’s arrival as director of operations sparked a pivotal change, bringing in foundational systems and a focus on cultural development that fueled their success. Together, their camaraderie and humor shine as they share the challenges and triumphs of growing a restaurant business.

Throughout the episode, Terry and Sean offer a behind-the-scenes look at the complexities of scaling a restaurant chain, revealing their strategies for maintaining consistency and integrating a strong cultural identity. Discover their ventures beyond the breakfast table, including a coffee roaster, a chili water product, and a collaboration with a local hot sauce maker. They also candidly discuss future expansion plans and the indispensable role of staff development in scaling successfully. Whether you’re an entrepreneur, a foodie, or someone keen on leadership dynamics, this lively conversation is packed with insights that might just spark your own business aspirations.

Resources:
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary
Bisbee Breakfast Club
Local First Arizona
Good Food Expo
Chocolate 66

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-16028912 Mon, 04 Nov 2024 04:00:00 -0500 2297 full false 60: How to Self Publish a Book to Grow Your Restaurant 60: How to Self Publish a Book to Grow Your Restaurant Have you ever considered how writing a book could revolutionize your leadership skills and elevate your business?

I'm thrilled to be joined by Sydney Ryker from selfpublishing.com, who offers a treasure trove of insights on how publishing can amplify your influence, impact, and income as a business owner. Together, we explore how storytelling and personal experiences can establish your credibility and authority in the industry.

To learn more visit Selfpublishing.com/Christin

Chapters:
00:00:08 - Restaurant Business Growth Through Writing Books

00:11:43 - Unlocking Potential Through Book Authorship

00:18:12 - Finding Your Book Idea Through Prioritization

00:31:07 - Creating and Marketing Your Book

00:42:02 - The Power of Self-Publishing for Business


Writing a book isn't just about crafting words on a page; it's a powerful tool to unlock your potential and create lasting impact. We dive into the stories of individuals like Mike Acker and Eileen Wilder, who transformed their lives and careers through authorship. Overcoming barriers such as imposter syndrome and lack of direction is vital, and we stress that everyone has a unique message worthy of sharing. By prioritizing your time and aligning your schedule with personal values, you can achieve long-term benefits in influence and recognition. Our conversation encourages aspiring authors to brainstorm and refine their book ideas, ensuring they resonate deeply with personal and professional aspirations.

Finally, discover practical strategies for crafting and marketing your book. From mind mapping to organizing your ideas into a compelling outline, we cover methods that streamline the writing process. Sydney shares how selfpublishingcom provides a comprehensive framework to guide authors through every stage—from writing to marketing. With strategies like Amazon ads and podcast outreach, your book can serve as a robust tool for business growth. This episode invites you to reflect on your core message and consider how self-publishing can empower you to share your story, leading to greater opportunities and success in your business journey.

Resources:
Selfpublishing.com/Christin
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Have you ever considered how writing a book could revolutionize your leadership skills and elevate your business?

I'm thrilled to be joined by Sydney Ryker from selfpublishing.com, who offers a treasure trove of insights on how publishing can amplify your influence, impact, and income as a business owner. Together, we explore how storytelling and personal experiences can establish your credibility and authority in the industry.

To learn more visit Selfpublishing.com/Christin

Chapters:
00:00:08 - Restaurant Business Growth Through Writing Books

00:11:43 - Unlocking Potential Through Book Authorship

00:18:12 - Finding Your Book Idea Through Prioritization

00:31:07 - Creating and Marketing Your Book

00:42:02 - The Power of Self-Publishing for Business


Writing a book isn't just about crafting words on a page; it's a powerful tool to unlock your potential and create lasting impact. We dive into the stories of individuals like Mike Acker and Eileen Wilder, who transformed their lives and careers through authorship. Overcoming barriers such as imposter syndrome and lack of direction is vital, and we stress that everyone has a unique message worthy of sharing. By prioritizing your time and aligning your schedule with personal values, you can achieve long-term benefits in influence and recognition. Our conversation encourages aspiring authors to brainstorm and refine their book ideas, ensuring they resonate deeply with personal and professional aspirations.

Finally, discover practical strategies for crafting and marketing your book. From mind mapping to organizing your ideas into a compelling outline, we cover methods that streamline the writing process. Sydney shares how selfpublishingcom provides a comprehensive framework to guide authors through every stage—from writing to marketing. With strategies like Amazon ads and podcast outreach, your book can serve as a robust tool for business growth. This episode invites you to reflect on your core message and consider how self-publishing can empower you to share your story, leading to greater opportunities and success in your business journey.

Resources:
Selfpublishing.com/Christin
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15987660 Mon, 28 Oct 2024 04:00:00 -0400 2950 full false 59: 8 Principals Mental Fitness for Restaurant Leaders 59: 8 Principals Mental Fitness for Restaurant Leaders This is how you navigate the challenges of restaurant management with newfound confidence and clarity, all while maintaining a balanced work-life approach.

Through personal stories and professional wisdom, I lay out eight essential principles of mental fitness designed specifically for independent restaurant operators. These principles include mastering your mindset, emotional regulation, and setting boundaries—key elements that promise to enhance your leadership skills and fortify your mental resilience. 

Leadership in the restaurant industry can often feel like an isolated journey, but it doesn't have to be that way. I discuss the critical importance of building a robust support system composed of mentors, peers, family, and staff, emphasizing how such networks can be just as crucial as managing daily operations. This episode highlights the indispensable role that encouragement and support play in maintaining mental fitness, and how they contribute to a more balanced and productive work life. For those eager to delve even deeper, I offer additional resources and personalized coaching opportunities on my website, inviting you to transform not just your career, but your overall leadership journey.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how you navigate the challenges of restaurant management with newfound confidence and clarity, all while maintaining a balanced work-life approach.

Through personal stories and professional wisdom, I lay out eight essential principles of mental fitness designed specifically for independent restaurant operators. These principles include mastering your mindset, emotional regulation, and setting boundaries—key elements that promise to enhance your leadership skills and fortify your mental resilience. 

Leadership in the restaurant industry can often feel like an isolated journey, but it doesn't have to be that way. I discuss the critical importance of building a robust support system composed of mentors, peers, family, and staff, emphasizing how such networks can be just as crucial as managing daily operations. This episode highlights the indispensable role that encouragement and support play in maintaining mental fitness, and how they contribute to a more balanced and productive work life. For those eager to delve even deeper, I offer additional resources and personalized coaching opportunities on my website, inviting you to transform not just your career, but your overall leadership journey.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15950406 Mon, 21 Oct 2024 04:00:00 -0400 577 full false 58: How to Maximize Business Growth in Restaurants with Laura Wilber 58: How to Maximize Business Growth in Restaurants with Laura Wilber This is how you boost guest acquisition and retention without any upfront costs.

Laura Wilber from DeNova joins us to unlock the secrets of how to maximize your business growth for restaurants. Her strategies in guest acquisition and retention promise to increase restaurant traffic without any upfront costs, a game-changer for independent restaurants navigating tough economic landscapes. As we chat, we reveal the invaluable insights from my upcoming memoir, "Hospitality Leader's Roadmap," and discuss the unique solutions DeNova offers to elevate your business.

Chapters:
00:00:08 - Elevate Your Hospitality Leadership Skills

00:11:37 - Podcast Promotion and Business Travel Dining

00:27:59 - Building Business Partnerships With Restaurants

00:32:22 - Enhancing Hospitality Leadership Success

00:45:42 - Restaurant Partnership Outreach Strategy


Transitioning from traditional radio advertising to performance-based models, we share lessons on targeting audiences and understanding ROI. Laura and I explore how the digital shift in radio parallels the evolution of marketing strategies, emphasizing the need to engage younger audiences. Our journey takes us to DeNova Corporate Dining, where we focus on targeting less price-sensitive business travelers, offering sustainable marketing approaches that ensure long-term success.

In building successful partnerships, DeNova acts as a vital extension of restaurant sales teams. We discuss how DeNova supports restaurants by connecting them with corporate and government clients, enhancing their exposure and growth potential. Laura details the process of assessing potential partners, handling negative experiences, and the benefits of being part of DeNova's network. Plus, hear success stories of how DeNova has helped restaurants attract and retain high-value business guests, making meaningful impacts on their growth and sustainability.

Resources:
Laura Wilber
Dinova
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary
CHOW
El Charro

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how you boost guest acquisition and retention without any upfront costs.

Laura Wilber from DeNova joins us to unlock the secrets of how to maximize your business growth for restaurants. Her strategies in guest acquisition and retention promise to increase restaurant traffic without any upfront costs, a game-changer for independent restaurants navigating tough economic landscapes. As we chat, we reveal the invaluable insights from my upcoming memoir, "Hospitality Leader's Roadmap," and discuss the unique solutions DeNova offers to elevate your business.

Chapters:
00:00:08 - Elevate Your Hospitality Leadership Skills

00:11:37 - Podcast Promotion and Business Travel Dining

00:27:59 - Building Business Partnerships With Restaurants

00:32:22 - Enhancing Hospitality Leadership Success

00:45:42 - Restaurant Partnership Outreach Strategy


Transitioning from traditional radio advertising to performance-based models, we share lessons on targeting audiences and understanding ROI. Laura and I explore how the digital shift in radio parallels the evolution of marketing strategies, emphasizing the need to engage younger audiences. Our journey takes us to DeNova Corporate Dining, where we focus on targeting less price-sensitive business travelers, offering sustainable marketing approaches that ensure long-term success.

In building successful partnerships, DeNova acts as a vital extension of restaurant sales teams. We discuss how DeNova supports restaurants by connecting them with corporate and government clients, enhancing their exposure and growth potential. Laura details the process of assessing potential partners, handling negative experiences, and the benefits of being part of DeNova's network. Plus, hear success stories of how DeNova has helped restaurants attract and retain high-value business guests, making meaningful impacts on their growth and sustainability.

Resources:
Laura Wilber
Dinova
The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary
CHOW
El Charro

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15890857 Mon, 14 Oct 2024 04:00:00 -0400 2799 full false 57: Better Hospitality: How Ordering an Angel Shot Keeps Guests and Employees Safe 57: Better Hospitality: How Ordering an Angel Shot Keeps Guests and Employees Safe Warning! This episode contains material that may be sensitive to some. Please be advised and see the resources included in the show notes.

What if hospitality workers could find a healthy balance between their demanding jobs and personal well-being?

Chapters:
00:00:08 - Supporting Hospitality Leaders

00:08:58 - Creating Project Angel Shot

00:15:33 - Preventing Sexual Violence in Restaurants


Blaine Bailey from In the Weeds joins us to share how his nonprofit is reshaping the lives of hospitality staff in Southwest Colorado by offering resources such as yoga classes and outdoor activities. During our conversation, Blaine reveals his inspiring journey in co-founding the organization and how the pandemic highlighted the dire need for such support. We explore the comprehensive approach In the Weeds takes to enhance the mental, physical, financial, and social well-being of those working tirelessly in the hospitality industry.

Safety in social settings is just as crucial, and Brian Williams from the Sexual Assault Services Organization (Saso) offers insights into innovative measures to prevent sexual violence. Discover how Project Angel Shot—a program allowing individuals to discreetly signal for help in bars—was born from a passionate advocate's vision and is now a critical tool in promoting safer environments. We dig into the challenges faced by restaurant and bar owners in combating drug-facilitated crimes and highlight the vital role of community engagement, training, and awareness in fostering secure spaces for both patrons and employees. Join us as we set new standards for safety and support in the hospitality sector.

Resources:
In The Weeds
Saso
Rainn
CHOW
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Warning! This episode contains material that may be sensitive to some. Please be advised and see the resources included in the show notes.

What if hospitality workers could find a healthy balance between their demanding jobs and personal well-being?

Chapters:
00:00:08 - Supporting Hospitality Leaders

00:08:58 - Creating Project Angel Shot

00:15:33 - Preventing Sexual Violence in Restaurants


Blaine Bailey from In the Weeds joins us to share how his nonprofit is reshaping the lives of hospitality staff in Southwest Colorado by offering resources such as yoga classes and outdoor activities. During our conversation, Blaine reveals his inspiring journey in co-founding the organization and how the pandemic highlighted the dire need for such support. We explore the comprehensive approach In the Weeds takes to enhance the mental, physical, financial, and social well-being of those working tirelessly in the hospitality industry.

Safety in social settings is just as crucial, and Brian Williams from the Sexual Assault Services Organization (Saso) offers insights into innovative measures to prevent sexual violence. Discover how Project Angel Shot—a program allowing individuals to discreetly signal for help in bars—was born from a passionate advocate's vision and is now a critical tool in promoting safer environments. We dig into the challenges faced by restaurant and bar owners in combating drug-facilitated crimes and highlight the vital role of community engagement, training, and awareness in fostering secure spaces for both patrons and employees. Join us as we set new standards for safety and support in the hospitality sector.

Resources:
In The Weeds
Saso
Rainn
CHOW
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15869301 Mon, 07 Oct 2024 04:00:00 -0400 1864 full false 56: Transforming Restaurant Operations with AI: A Conversation with Matt Wampler of CLEARCOGS 56: Transforming Restaurant Operations with AI: A Conversation with Matt Wampler of CLEARCOGS Ever wondered how a young entrepreneur could flip a failing fast-food franchise and then revolutionize an entire industry?

Join me as I chat with Matt Wampler, who took over a struggling Jimmy John's at 21 and emerged as the CEO of CLEARCOGS. Matt's journey showcases the grit and ingenuity it takes to turn around a business with minimal resources and a reliable franchise playbook. He explains how meticulous attention to detail and relentless hard work transformed his store into a successful venture, setting the stage for his future innovations in tech.

Chapters:
00:00:08 - From Line Cook to Tech Founder

00:09:13 - Revolutionizing Operations With Data and AI

00:17:09 - Empowering Restaurants With AI Solutions

00:27:08 - Revolutionizing Independent Restaurants With AI

Discover how Matt's firsthand challenges with issues like bread waste and inventory mismanagement inspired him to bring AI into restaurant operations. Drawing from his experience managing multiple Jimmy John's locations, Matt reveals how CLEARCOGS uses data analytics to provide actionable insights that minimize waste and maximize efficiency. From the cumbersome days of Excel spreadsheets to the sophisticated use of AI, his story is a testament to the transformative power of technology in streamlining business processes.

We also delve into real-world applications of AI in restaurants, highlighting success stories where data-driven decisions led to significant financial savings and operational improvements. Matt discusses the integration of AI with POS systems, labor optimization, and the crucial balance between algorithmic data and human intuition. This episode is packed with practical insights for anyone in the restaurant industry, showing how AI can free managers from overwhelming tasks and allow them to focus on what truly matters. Join us for a fascinating conversation that underscores the immense potential of AI in modernizing and empowering restaurant operations.

Resources:
Matt Wampler
CLEARCOGS
Jimmy John's
CHOW
Toast
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever wondered how a young entrepreneur could flip a failing fast-food franchise and then revolutionize an entire industry?

Join me as I chat with Matt Wampler, who took over a struggling Jimmy John's at 21 and emerged as the CEO of CLEARCOGS. Matt's journey showcases the grit and ingenuity it takes to turn around a business with minimal resources and a reliable franchise playbook. He explains how meticulous attention to detail and relentless hard work transformed his store into a successful venture, setting the stage for his future innovations in tech.

Chapters:
00:00:08 - From Line Cook to Tech Founder

00:09:13 - Revolutionizing Operations With Data and AI

00:17:09 - Empowering Restaurants With AI Solutions

00:27:08 - Revolutionizing Independent Restaurants With AI

Discover how Matt's firsthand challenges with issues like bread waste and inventory mismanagement inspired him to bring AI into restaurant operations. Drawing from his experience managing multiple Jimmy John's locations, Matt reveals how CLEARCOGS uses data analytics to provide actionable insights that minimize waste and maximize efficiency. From the cumbersome days of Excel spreadsheets to the sophisticated use of AI, his story is a testament to the transformative power of technology in streamlining business processes.

We also delve into real-world applications of AI in restaurants, highlighting success stories where data-driven decisions led to significant financial savings and operational improvements. Matt discusses the integration of AI with POS systems, labor optimization, and the crucial balance between algorithmic data and human intuition. This episode is packed with practical insights for anyone in the restaurant industry, showing how AI can free managers from overwhelming tasks and allow them to focus on what truly matters. Join us for a fascinating conversation that underscores the immense potential of AI in modernizing and empowering restaurant operations.

Resources:
Matt Wampler
CLEARCOGS
Jimmy John's
CHOW
Toast
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15821623 Mon, 30 Sep 2024 04:00:00 -0400 2485 full false 55: The Future of Non-Alcoholic Hospitality with Dana Bonelli 55: The Future of Non-Alcoholic Hospitality with Dana Bonelli Curious about how restaurants can effectively implement NA beverage programs?

Join us for a transformative conversation as Dana Bonelli, a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has shifted from exclusive, patriarchal beginnings to a more welcoming and inclusive environment. Dana reflects on her journey starting in the mid-90s and provides a comprehensive look at the industry's progress in response to technological advancements, cultural changes, and increasing consumer demand for wellness-oriented options.

Chapters:
00:00:08 - Inclusive Hospitality Evolution in Non-Alcohol Sector

00:07:57 - Shift to Inclusive Non-Alcoholic Beverages

00:19:28 - Expanding Non-Alcoholic Beverage Categories

00:34:50 - Navigating Non-Alcoholic Beverage Programs

00:43:04 - Crafting a Non-Alcoholic Beverage Program

00:48:54 - Future of Non-Alcoholic Hospitality


Dana shares invaluable best practices, from staff education to legal considerations, ensuring these offerings seamlessly enhance the dining experience. We explore the rise of diverse NA beverage subcategories, such as functional beverages, cannabis-infused drinks, and de-alcoholized wines, highlighting their potential to cater to a broader audience and elevate menu offerings. Dana underscores the importance of these trends, emphasizing their long-term viability and transformative impact on the hospitality landscape.

Finally, Dana offers a glimpse into the future of NA hospitality, encouraging industry professionals to embrace and integrate these inclusive practices. We discuss the strategic benefits and positive momentum of investing in high-quality NA options, with practical advice tailored for restaurant operators. Tune in to gain a deep understanding of how the NA beverage movement is reshaping hospitality and why it’s here to stay, providing a roadmap for creating more inclusive, welcoming dining experiences for all.

Resources:
Dana Bonelli
Wine Company of Minnesota
St. Agrestis Phony Negroni
CHOW
12 Day Leadership Challenge
Guinness
Stella
Three Spirit
Curious Elixirs

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Curious about how restaurants can effectively implement NA beverage programs?

Join us for a transformative conversation as Dana Bonelli, a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has shifted from exclusive, patriarchal beginnings to a more welcoming and inclusive environment. Dana reflects on her journey starting in the mid-90s and provides a comprehensive look at the industry's progress in response to technological advancements, cultural changes, and increasing consumer demand for wellness-oriented options.

Chapters:
00:00:08 - Inclusive Hospitality Evolution in Non-Alcohol Sector

00:07:57 - Shift to Inclusive Non-Alcoholic Beverages

00:19:28 - Expanding Non-Alcoholic Beverage Categories

00:34:50 - Navigating Non-Alcoholic Beverage Programs

00:43:04 - Crafting a Non-Alcoholic Beverage Program

00:48:54 - Future of Non-Alcoholic Hospitality


Dana shares invaluable best practices, from staff education to legal considerations, ensuring these offerings seamlessly enhance the dining experience. We explore the rise of diverse NA beverage subcategories, such as functional beverages, cannabis-infused drinks, and de-alcoholized wines, highlighting their potential to cater to a broader audience and elevate menu offerings. Dana underscores the importance of these trends, emphasizing their long-term viability and transformative impact on the hospitality landscape.

Finally, Dana offers a glimpse into the future of NA hospitality, encouraging industry professionals to embrace and integrate these inclusive practices. We discuss the strategic benefits and positive momentum of investing in high-quality NA options, with practical advice tailored for restaurant operators. Tune in to gain a deep understanding of how the NA beverage movement is reshaping hospitality and why it’s here to stay, providing a roadmap for creating more inclusive, welcoming dining experiences for all.

Resources:
Dana Bonelli
Wine Company of Minnesota
St. Agrestis Phony Negroni
CHOW
12 Day Leadership Challenge
Guinness
Stella
Three Spirit
Curious Elixirs

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15787499 Mon, 23 Sep 2024 20:00:00 -0400 3035 full false 54: Leadership and Innovation with Daniel Frazier, Director of Operations at Pharmacy Burger Parlor & Beer Garden 54: Leadership and Innovation with Daniel Frazier, Director of Operations at Pharmacy Burger Parlor & Beer Garden Ever wondered what it takes to recognize and nurture hidden leadership qualities within the restaurant industry?

Daniel shares his personal growth from a host to a key leadership role, emphasizing the importance of hard work, honesty, and fairness. He recounts his early days at Pharmacy Burger, naturally stepping into leadership among his peers, and the pivotal roles he played in restructuring the management team to improve operational efficiency. From proposing to take on additional responsibilities to his eventual rise to Assistant General Manager (AGM) and General Manager (GM), Daniel offers a wealth of insights into effective leadership and management in high-pressure environments.

Chapters: 
00:00:08 - Hospitality Leader's Roadmap

00:12:22 - Leadership Qualities in Restaurant Industry

00:24:40 - Management Team Restructuring Success

00:29:35 - Effective Implementation of Change and Communication

00:40:09 - Transitioning to Director of Operations

00:46:47 - Improving and Thriving Restaurant Business

00:59:57 - Spotlight on Pharmacy Burger Story


Discover the extraordinary journey of Daniel Frazier, who went from being a host at Pharmacy Burger in Nashville to becoming the Director of Operations for its three bustling locations. Learn how Daniel's innovative approach and leadership qualities not only transformed a restaurant with minimal standards into a vibrant establishment but also fostered an inspiring atmosphere for staff and guests alike. We'll explore the unique dynamics between the full-service Pharmacy Burger Parlor and Beer Garden and the high-volume food hall locations, especially how the Assembly Food Hall has adapted to cater to the diverse needs of downtown Nashville's visitors.

Join us for an engaging discussion on overcoming post-COVID challenges, managing multiple locations, and implementing new technology to boost customer satisfaction. Daniel recounts the satisfaction of improving struggling food hall standards without immediate staff replacement, his strategies for dealing with long wait times, and the psychological aspects of customer behavior. Finally, don't miss the unique story behind Pharmacy Burger's name and its compelling narrative, which sets it apart in Nashville's vibrant food scene. Tune in for practical wisdom and inspiration that will resonate with restaurant industry professionals and leaders alike.

Resources:
Daniel Frazier
Pharmacy Burger Parlor & Beer Garden
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever wondered what it takes to recognize and nurture hidden leadership qualities within the restaurant industry?

Daniel shares his personal growth from a host to a key leadership role, emphasizing the importance of hard work, honesty, and fairness. He recounts his early days at Pharmacy Burger, naturally stepping into leadership among his peers, and the pivotal roles he played in restructuring the management team to improve operational efficiency. From proposing to take on additional responsibilities to his eventual rise to Assistant General Manager (AGM) and General Manager (GM), Daniel offers a wealth of insights into effective leadership and management in high-pressure environments.

Chapters: 
00:00:08 - Hospitality Leader's Roadmap

00:12:22 - Leadership Qualities in Restaurant Industry

00:24:40 - Management Team Restructuring Success

00:29:35 - Effective Implementation of Change and Communication

00:40:09 - Transitioning to Director of Operations

00:46:47 - Improving and Thriving Restaurant Business

00:59:57 - Spotlight on Pharmacy Burger Story


Discover the extraordinary journey of Daniel Frazier, who went from being a host at Pharmacy Burger in Nashville to becoming the Director of Operations for its three bustling locations. Learn how Daniel's innovative approach and leadership qualities not only transformed a restaurant with minimal standards into a vibrant establishment but also fostered an inspiring atmosphere for staff and guests alike. We'll explore the unique dynamics between the full-service Pharmacy Burger Parlor and Beer Garden and the high-volume food hall locations, especially how the Assembly Food Hall has adapted to cater to the diverse needs of downtown Nashville's visitors.

Join us for an engaging discussion on overcoming post-COVID challenges, managing multiple locations, and implementing new technology to boost customer satisfaction. Daniel recounts the satisfaction of improving struggling food hall standards without immediate staff replacement, his strategies for dealing with long wait times, and the psychological aspects of customer behavior. Finally, don't miss the unique story behind Pharmacy Burger's name and its compelling narrative, which sets it apart in Nashville's vibrant food scene. Tune in for practical wisdom and inspiration that will resonate with restaurant industry professionals and leaders alike.

Resources:
Daniel Frazier
Pharmacy Burger Parlor & Beer Garden
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15748289 Mon, 16 Sep 2024 04:00:00 -0400 3633 full false 53: Live Coaching Session with Christopher McFadden 53: Live Coaching Session with Christopher McFadden In this live coaching session, we discover how Christopher McFadden, owner of the McFadden Group, transitioned from the bustling restaurant industry to pioneering a new path in career coaching. Christopher shares his expertise on developing soft skills in emerging hospitality leaders, emphasizing the importance of emotional intelligence, core values, and leadership development. Join us as we explore how these essential traits can inspire and guide the next generation of hospitality professionals to thrive in an ever-evolving industry.

Chapters:
00:00:00 - Hospitality Leader's Roadmap

00:07:29 - Revolutionizing Hospitality Industry Through Conversation

00:16:25 - Elevating Podcasts and Personal Growth

00:29:45 - Navigating ADHD and Hospitality Leadership

00:34:22 - Journey to Heartfelt Hospitality Leadership

00:46:40 - Personal SWOT Analysis for Growth

00:51:46 - Discovering Core Values for Success


In a heartfelt session, we delve into the human connections that define hospitality, the joy of guest engagement, and the fulfillment of nurturing dedicated teams. Christopher offers a personal look at the shifting dynamics between the old guard and the new generation in the hospitality sector, shedding light on the renewed focus on personal growth and the significance of mental health awareness. Learn how innovative tools like the Coravin system symbolize a fresh wave of energy and creativity within the industry.

Christopher's personal journey with ADHD and executive OCD provides a poignant backdrop for discussions on self-awareness and personal development. Through real-life stories and practical exercises, we explore the power of self-reflection, the transformative impact of acknowledging one's unique traits, and the continuous pursuit of personal growth. This episode is a must-listen for anyone passionate about leadership, mental health, and the future of the hospitality industry.

Resources:
Christopher McFadden
Christin's book: The Hospitality Leader's Roadmap : Move from Ordinary to Extraordinary-Available on Amazon.com Oct 15th
CHOW

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> In this live coaching session, we discover how Christopher McFadden, owner of the McFadden Group, transitioned from the bustling restaurant industry to pioneering a new path in career coaching. Christopher shares his expertise on developing soft skills in emerging hospitality leaders, emphasizing the importance of emotional intelligence, core values, and leadership development. Join us as we explore how these essential traits can inspire and guide the next generation of hospitality professionals to thrive in an ever-evolving industry.

Chapters:
00:00:00 - Hospitality Leader's Roadmap

00:07:29 - Revolutionizing Hospitality Industry Through Conversation

00:16:25 - Elevating Podcasts and Personal Growth

00:29:45 - Navigating ADHD and Hospitality Leadership

00:34:22 - Journey to Heartfelt Hospitality Leadership

00:46:40 - Personal SWOT Analysis for Growth

00:51:46 - Discovering Core Values for Success


In a heartfelt session, we delve into the human connections that define hospitality, the joy of guest engagement, and the fulfillment of nurturing dedicated teams. Christopher offers a personal look at the shifting dynamics between the old guard and the new generation in the hospitality sector, shedding light on the renewed focus on personal growth and the significance of mental health awareness. Learn how innovative tools like the Coravin system symbolize a fresh wave of energy and creativity within the industry.

Christopher's personal journey with ADHD and executive OCD provides a poignant backdrop for discussions on self-awareness and personal development. Through real-life stories and practical exercises, we explore the power of self-reflection, the transformative impact of acknowledging one's unique traits, and the continuous pursuit of personal growth. This episode is a must-listen for anyone passionate about leadership, mental health, and the future of the hospitality industry.

Resources:
Christopher McFadden
Christin's book: The Hospitality Leader's Roadmap : Move from Ordinary to Extraordinary-Available on Amazon.com Oct 15th
CHOW

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15690804 Mon, 09 Sep 2024 04:00:00 -0400 3823 full false 52 : Turning Struggles into Success with Beth Hussey and Emmele Herrold of Hazel's 52 : Turning Struggles into Success with Beth Hussey and Emmele Herrold of Hazel's This is how you turn a struggling restaurant into a bustling hotspot.

In our latest episode, we sit down with Beth Hussey and Emmele Herrold, the masterminds behind Hazel's Restaurant in Birmingham, Michigan. They walk us through their revolutionary strategies, from the game-changing Hazel's Lobster Pound takeover that quadrupled their sales to their innovative approach to fostering a healthy work-life balance for their staff. Beth and Emmele’s journey from hands-on owners to empowering leaders is packed with invaluable insights that could redefine how you think about restaurant management.

Chapters:
00:00:08 - Restaurant Owners Share Success Strategies

00:04:12 - Evolving Neighborhood Joint Concept

00:11:10 - Revamping Menu With Lobster Takeover

00:20:05 -Transforming Restaurant With Creative Takeovers

00:29:14 - Striving for Work-Life Balance in Restaurants

00:37:40 - Developing Strong Team Dynamics

00:41:52 - Fostering Employee Trust and Engagement

00:51:13 - Entrepreneurial Journey in Restaurant Industry

Join us as we reminisce about the early days of Hazel, Ravines, and Downtown, where Beth and Emmele's ambition to create a community-centric dining spot faced unexpected challenges. Learn how something as simple as geotagging influenced their restaurant’s name and how they navigated complex public perceptions to build a diverse and appealing menu. This episode is a treasure trove of practical advice, including how a special lobster dinner helped them overcome seasonal sales slumps and attract a broader customer base.

But it’s not all about food and sales; Beth and Emmele also share their revolutionary approach to employee welfare. Listen to their pioneering strategies like implementing a 40-45 hour work week for managers and the creation of Shifty, a mobile training application designed to streamline restaurant operations. By prioritizing their team’s well-being, they’ve fostered a thriving company culture that leads to better performance and higher retention. Whether you're a seasoned restaurant owner or an aspiring entrepreneur, this episode offers a masterclass in balancing profitability with a positive work environment.

Resources:
Hazel's
Shifty
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how you turn a struggling restaurant into a bustling hotspot.

In our latest episode, we sit down with Beth Hussey and Emmele Herrold, the masterminds behind Hazel's Restaurant in Birmingham, Michigan. They walk us through their revolutionary strategies, from the game-changing Hazel's Lobster Pound takeover that quadrupled their sales to their innovative approach to fostering a healthy work-life balance for their staff. Beth and Emmele’s journey from hands-on owners to empowering leaders is packed with invaluable insights that could redefine how you think about restaurant management.

Chapters:
00:00:08 - Restaurant Owners Share Success Strategies

00:04:12 - Evolving Neighborhood Joint Concept

00:11:10 - Revamping Menu With Lobster Takeover

00:20:05 -Transforming Restaurant With Creative Takeovers

00:29:14 - Striving for Work-Life Balance in Restaurants

00:37:40 - Developing Strong Team Dynamics

00:41:52 - Fostering Employee Trust and Engagement

00:51:13 - Entrepreneurial Journey in Restaurant Industry

Join us as we reminisce about the early days of Hazel, Ravines, and Downtown, where Beth and Emmele's ambition to create a community-centric dining spot faced unexpected challenges. Learn how something as simple as geotagging influenced their restaurant’s name and how they navigated complex public perceptions to build a diverse and appealing menu. This episode is a treasure trove of practical advice, including how a special lobster dinner helped them overcome seasonal sales slumps and attract a broader customer base.

But it’s not all about food and sales; Beth and Emmele also share their revolutionary approach to employee welfare. Listen to their pioneering strategies like implementing a 40-45 hour work week for managers and the creation of Shifty, a mobile training application designed to streamline restaurant operations. By prioritizing their team’s well-being, they’ve fostered a thriving company culture that leads to better performance and higher retention. Whether you're a seasoned restaurant owner or an aspiring entrepreneur, this episode offers a masterclass in balancing profitability with a positive work environment.

Resources:
Hazel's
Shifty
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15658527 Mon, 02 Sep 2024 04:00:00 -0400 3870 full false 51 : Revolutionizing Denver's Food Scene: Empowering Community with Kristen Rauch of EatDenver 51 : Revolutionizing Denver's Food Scene: Empowering Community with Kristen Rauch of EatDenver This is how a nonprofit organization can revolutionize an entire city's food and beverage scene.

Join us as we sit down with Kristen Rauch, the dynamic executive director of EatDenver, to uncover the secrets behind their innovative programs and initiatives. You'll discover how EatDenver's collaborative approach has empowered over 300 local members, from restaurants and bars to coffee shops and breweries, fostering a resilient and interconnected community.

Chapters:
00:00:08 - Empowering Independent Restaurant Community Through Collaboration

00:05:26 - Supporting Independent Food and Beverage Concepts

00:14:23 - Supporting Denver's Independent Restaurant Community

00:25:53 - Building Resilient Restaurant Community Through Support


From its humble beginnings as the Denver Independent Network of Restaurants (DINR) to becoming a formidable advocate for sustainability and inclusivity, Eat Denver's journey is nothing short of inspiring. Learn about flagship events such as Harvest Week and The Big Eat, and how the pandemic has shifted the organization's focus towards advocacy and robust support for diverse food and beverage concepts.

What does it take to build a thriving, independent restaurant community in today's challenging landscape? We tackle pressing issues such as influencer culture, rising labor costs, and public misconceptions about food pricing. Hear firsthand how EatDenver’s unique resources, like their industry listserv, offer invaluable support for restaurant owners. Through genuine conversations and strategic insights, this episode sheds light on how EatDenver is steering the local food scene towards a more equitable and sustainable future. Tune in for a deep dive into the heart of Denver’s food and beverage community!

Resources:
EatDenver
Harvest Week
The Big Eat
Kristen Rauch
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how a nonprofit organization can revolutionize an entire city's food and beverage scene.

Join us as we sit down with Kristen Rauch, the dynamic executive director of EatDenver, to uncover the secrets behind their innovative programs and initiatives. You'll discover how EatDenver's collaborative approach has empowered over 300 local members, from restaurants and bars to coffee shops and breweries, fostering a resilient and interconnected community.

Chapters:
00:00:08 - Empowering Independent Restaurant Community Through Collaboration

00:05:26 - Supporting Independent Food and Beverage Concepts

00:14:23 - Supporting Denver's Independent Restaurant Community

00:25:53 - Building Resilient Restaurant Community Through Support


From its humble beginnings as the Denver Independent Network of Restaurants (DINR) to becoming a formidable advocate for sustainability and inclusivity, Eat Denver's journey is nothing short of inspiring. Learn about flagship events such as Harvest Week and The Big Eat, and how the pandemic has shifted the organization's focus towards advocacy and robust support for diverse food and beverage concepts.

What does it take to build a thriving, independent restaurant community in today's challenging landscape? We tackle pressing issues such as influencer culture, rising labor costs, and public misconceptions about food pricing. Hear firsthand how EatDenver’s unique resources, like their industry listserv, offer invaluable support for restaurant owners. Through genuine conversations and strategic insights, this episode sheds light on how EatDenver is steering the local food scene towards a more equitable and sustainable future. Tune in for a deep dive into the heart of Denver’s food and beverage community!

Resources:
EatDenver
Harvest Week
The Big Eat
Kristen Rauch
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15626156 Mon, 26 Aug 2024 04:00:00 -0400 2255 full false 50 : CHOW's Love Letter to The Bear 50 : CHOW's Love Letter to The Bear Ever wondered how one can navigate from the high-pressure world of a toxic kitchen to becoming a beacon of hope in mental health advocacy?

Join us as Jasmin Parks-Papadopoulos, former executive chef and now Chief Growth Officer at CHOW, shares her transformative journey. Hear about her struggles with mental health in the demanding culinary world and how she found her calling in supporting others through CHOW’s impactful programs. From peer support initiatives to innovative educational opportunities and text services, Jasmine’s story is a powerful testament to the importance of mental health resources in hospitality.

Chapters:

00:00:08 - Supporting Mental Health in Hospitality
00:10:35 - Navigating Mental Health Through Hospitality Experiences
00:25:16 - Unpacking Accountability in Hospitality Culture
00:33:29 - Building Support for Hospitality Mental Health

Transitioning out of the culinary industry can be a complex emotional journey, and our conversation delves into this deeply personal topic. I reflect on my own experiences leaving a deeply ingrained chef identity behind, confronting the dysfunction that plagued my career through therapy and self-reflection. We also touch on the portrayal of the hospitality industry in TV shows like "The Bear," discussing how these depictions can evoke stressful memories and the necessity of setting boundaries to protect one's mental wellness. This part of our discussion underscores the efforts needed to foster a more positive and sustainable work environment in the culinary sector.

Lastly, we explore the nuanced storytelling of "The Bear," particularly its depiction of the intense pressures and traumatic experiences within the industry. We discuss the ethical responsibility of content creators to avoid romanticizing harmful practices and to provide appropriate trigger warnings. Through a heartfelt analysis of a pivotal scene involving verbal abuse, I share the emotional release it provoked and the lasting impact of such trauma. This powerful conversation highlights the importance of trauma-informed storytelling, self-care, and the crucial need for mental health support in the culinary world.

Resources:

CHOW (Culinary Hospitality Outreach Wellness) https://chowco.org/

The Bear https://www.fxnetworks.com/shows/the-bear

Jasmin Parks-Papadopoulos https://www.linkedin.com/in/jasmin-parks-papadopoulos-9595b01b3/

Not 9-5 https://not9to5.org/

The Chad Legacy Project https://www.chadslegacy.org/

Restaurant After Hours https://www.restaurantafterhours.org/

Noma https://noma.dk/

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever wondered how one can navigate from the high-pressure world of a toxic kitchen to becoming a beacon of hope in mental health advocacy?

Join us as Jasmin Parks-Papadopoulos, former executive chef and now Chief Growth Officer at CHOW, shares her transformative journey. Hear about her struggles with mental health in the demanding culinary world and how she found her calling in supporting others through CHOW’s impactful programs. From peer support initiatives to innovative educational opportunities and text services, Jasmine’s story is a powerful testament to the importance of mental health resources in hospitality.

Chapters:

00:00:08 - Supporting Mental Health in Hospitality
00:10:35 - Navigating Mental Health Through Hospitality Experiences
00:25:16 - Unpacking Accountability in Hospitality Culture
00:33:29 - Building Support for Hospitality Mental Health

Transitioning out of the culinary industry can be a complex emotional journey, and our conversation delves into this deeply personal topic. I reflect on my own experiences leaving a deeply ingrained chef identity behind, confronting the dysfunction that plagued my career through therapy and self-reflection. We also touch on the portrayal of the hospitality industry in TV shows like "The Bear," discussing how these depictions can evoke stressful memories and the necessity of setting boundaries to protect one's mental wellness. This part of our discussion underscores the efforts needed to foster a more positive and sustainable work environment in the culinary sector.

Lastly, we explore the nuanced storytelling of "The Bear," particularly its depiction of the intense pressures and traumatic experiences within the industry. We discuss the ethical responsibility of content creators to avoid romanticizing harmful practices and to provide appropriate trigger warnings. Through a heartfelt analysis of a pivotal scene involving verbal abuse, I share the emotional release it provoked and the lasting impact of such trauma. This powerful conversation highlights the importance of trauma-informed storytelling, self-care, and the crucial need for mental health support in the culinary world.

Resources:

CHOW (Culinary Hospitality Outreach Wellness) https://chowco.org/

The Bear https://www.fxnetworks.com/shows/the-bear

Jasmin Parks-Papadopoulos https://www.linkedin.com/in/jasmin-parks-papadopoulos-9595b01b3/

Not 9-5 https://not9to5.org/

The Chad Legacy Project https://www.chadslegacy.org/

Restaurant After Hours https://www.restaurantafterhours.org/

Noma https://noma.dk/

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15590618 Mon, 19 Aug 2024 04:00:00 -0400 2639 full false 49 : Think Like an Olympian: 2008 Gold Medalist Ryan Millar Talks About Building a Gold Medal Mindset 49 : Think Like an Olympian: 2008 Gold Medalist Ryan Millar Talks About Building a Gold Medal Mindset What fuels an Olympian's relentless drive to succeed?

Join us as we uncover the remarkable journey of Ryan Millar, founder of Gold Medal Mindset and Olympic gold medalist in volleyball. Ryan shares his transformation from a middle school enthusiast in Southern California to competing on the world's biggest stage. We explore the pivotal influences, including a mentor who ignited his competitive spirit, and the unique elements of volleyball that shaped his winning mindset. This episode promises to provide deep insights into the evolution of an athlete whose determination saw him through three Olympic Games, culminating in a gold medal win in Beijing.

Chapters:
00:00:08 - Winning Mindset
00:12:40 - Olympic Mindset Evolution 
00:22:33 - Elite Athlete Mental and Physical Preparation
00:27:12 - Retirement Decision After Beijing Gold
00:31:31 - Transition to Consulting
00:38:57 - Ownership Mindset in Business Success


Ryan's story is one of constant evolution. From the Sydney Olympics to Athens, learn how his mindset and training techniques adapted and matured, leading to monumental milestones like competing in Europe's top professional leagues and world championships. He also opens up about the intense preparation and mental strategies that kept him focused across multiple Olympic cycles. We delve into significant moments, such as narrowly missing a bronze medal in Athens and the triumphant victory in Beijing, and how these experiences influenced his approach to both sport and life.

But Ryan's journey didn't end on the volleyball court. Hear how he transitioned from professional athletics to a thriving consulting career, applying the "Gold Medal Mindset" to the business world. Discover the transformative "Winner vs. Whiner" model and learn how leaders can foster a culture of accountability and excellence within their teams. Ryan offers practical strategies for shifting towards a proactive, solution-oriented mindset that can elevate performance and drive success in any field. This episode is a treasure trove of inspiration and practical advice for anyone looking to achieve greatness, whether in sports or business.

Resources:
Ryan Millar
Gold Medal Mindset
Chief Learning Officer Symposium 2024
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> What fuels an Olympian's relentless drive to succeed?

Join us as we uncover the remarkable journey of Ryan Millar, founder of Gold Medal Mindset and Olympic gold medalist in volleyball. Ryan shares his transformation from a middle school enthusiast in Southern California to competing on the world's biggest stage. We explore the pivotal influences, including a mentor who ignited his competitive spirit, and the unique elements of volleyball that shaped his winning mindset. This episode promises to provide deep insights into the evolution of an athlete whose determination saw him through three Olympic Games, culminating in a gold medal win in Beijing.

Chapters:
00:00:08 - Winning Mindset
00:12:40 - Olympic Mindset Evolution 
00:22:33 - Elite Athlete Mental and Physical Preparation
00:27:12 - Retirement Decision After Beijing Gold
00:31:31 - Transition to Consulting
00:38:57 - Ownership Mindset in Business Success


Ryan's story is one of constant evolution. From the Sydney Olympics to Athens, learn how his mindset and training techniques adapted and matured, leading to monumental milestones like competing in Europe's top professional leagues and world championships. He also opens up about the intense preparation and mental strategies that kept him focused across multiple Olympic cycles. We delve into significant moments, such as narrowly missing a bronze medal in Athens and the triumphant victory in Beijing, and how these experiences influenced his approach to both sport and life.

But Ryan's journey didn't end on the volleyball court. Hear how he transitioned from professional athletics to a thriving consulting career, applying the "Gold Medal Mindset" to the business world. Discover the transformative "Winner vs. Whiner" model and learn how leaders can foster a culture of accountability and excellence within their teams. Ryan offers practical strategies for shifting towards a proactive, solution-oriented mindset that can elevate performance and drive success in any field. This episode is a treasure trove of inspiration and practical advice for anyone looking to achieve greatness, whether in sports or business.

Resources:
Ryan Millar
Gold Medal Mindset
Chief Learning Officer Symposium 2024
Christin Marvin

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15554436 Sun, 11 Aug 2024 04:00:00 -0400 3047 full false 48 : Embracing the NoLo Trend: Transforming Restaurant Experiences with Non-Alcoholic Options featuring Heather Ransome 48 : Embracing the NoLo Trend: Transforming Restaurant Experiences with Non-Alcoholic Options featuring Heather Ransome This is how offering a rich variety of zero-proof drinks can enhance inclusivity and guest satisfaction.

The NOLO movement is transforming the dining world by prioritizing non-alcoholic and low-alcohol beverages, and on this episode of No Hesitations, I'm joined by Heather Ransome, a trailblazer in restaurant consulting and founder of Zero Proof Go. Together, we unpack the practical hurdles and rewarding opportunities faced by restaurants embracing this trend. Heather’s three decades of industry expertise shine through as she shares her journey from bar operator to consultant, and why she believes the NoLo trend is here to stay.

Chapters
00:00:08 - Navigating the NOLO Movement

00:15:44 - Advocating for Non-Alcoholic Options

00:30:08 - Connecting and Advancing the NOLO Movement

00:41:18 - Preparing for Sober October in Restaurants


Transitioning to a non-alcoholic lifestyle doesn’t have to mean compromising on your social life. We explore the initial awkwardness many feel when seeking out non-alcoholic options in familiar haunts and how strategic changes can turn this discomfort into delight. Restaurateurs are crucial in this shift, and Heather and I delve into how offering a rich variety of zero-proof drinks can enhance inclusivity and guest satisfaction. We also discuss the advocacy and awareness necessary to drive demand and encourage more venues to diversify their beverage menus.

Innovative events like non-alcoholic bar crawls are just the tip of the iceberg when it comes to fostering a supportive NoLo community. Heather sheds light on how these events, coupled with targeted staff training and marketing strategies, can make non-alcoholic options more appealing and accessible. As we gear up for Sober October and beyond, restaurants have a golden opportunity to cater to non-drinkers in compelling new ways. Join our Slack community to tap into valuable resources and strategies that will help you embrace the NoLo movement and broaden your audience. This episode is packed with actionable insights to help your restaurant thrive in this exciting new landscape.

Resources:
Zero Proof Go
Instagram @zeroproofgo
Join the Zero Proof Go Slack Community
ChristinMarvin.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how offering a rich variety of zero-proof drinks can enhance inclusivity and guest satisfaction.

The NOLO movement is transforming the dining world by prioritizing non-alcoholic and low-alcohol beverages, and on this episode of No Hesitations, I'm joined by Heather Ransome, a trailblazer in restaurant consulting and founder of Zero Proof Go. Together, we unpack the practical hurdles and rewarding opportunities faced by restaurants embracing this trend. Heather’s three decades of industry expertise shine through as she shares her journey from bar operator to consultant, and why she believes the NoLo trend is here to stay.

Chapters
00:00:08 - Navigating the NOLO Movement

00:15:44 - Advocating for Non-Alcoholic Options

00:30:08 - Connecting and Advancing the NOLO Movement

00:41:18 - Preparing for Sober October in Restaurants


Transitioning to a non-alcoholic lifestyle doesn’t have to mean compromising on your social life. We explore the initial awkwardness many feel when seeking out non-alcoholic options in familiar haunts and how strategic changes can turn this discomfort into delight. Restaurateurs are crucial in this shift, and Heather and I delve into how offering a rich variety of zero-proof drinks can enhance inclusivity and guest satisfaction. We also discuss the advocacy and awareness necessary to drive demand and encourage more venues to diversify their beverage menus.

Innovative events like non-alcoholic bar crawls are just the tip of the iceberg when it comes to fostering a supportive NoLo community. Heather sheds light on how these events, coupled with targeted staff training and marketing strategies, can make non-alcoholic options more appealing and accessible. As we gear up for Sober October and beyond, restaurants have a golden opportunity to cater to non-drinkers in compelling new ways. Join our Slack community to tap into valuable resources and strategies that will help you embrace the NoLo movement and broaden your audience. This episode is packed with actionable insights to help your restaurant thrive in this exciting new landscape.

Resources:
Zero Proof Go
Instagram @zeroproofgo
Join the Zero Proof Go Slack Community
ChristinMarvin.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15509648 Mon, 05 Aug 2024 04:00:00 -0400 2915 full false 47 : Building Financial Stability for Restaurant Employees: A Chat with Jess Dean 47 : Building Financial Stability for Restaurant Employees: A Chat with Jess Dean Can financial literacy be the key to transforming lives in the restaurant industry?

Join me, Christin Marvin, on the No Hesitations podcast as I chat with Jess Dean, an independent and licensed financial professional with a unique background as a former sous chef. Jess shares her incredible journey from the kitchen to financial education, illustrating how understanding financial principles can dramatically improve the lives of restaurant workers who often live off tips and low salaries. Discover why financial literacy isn't just for wealthy individuals and how simple, practical advice can empower anyone to take control of their financial future.

Chapters:
00:00:08 - Financial Planning for Restaurant Professionals

00:09:11 - Financial Education for Restaurant Workers

00:18:34 - Personalized Financial Planning Consultations

00:29:23 - Effective Budgeting Strategies for Restaurant Professionals

00:32:40 - Promoting Employee Retention Through Education

00:40:13 - Connecting With Restaurant Industry Professionals

In our conversation, Jess and I tackle the unique financial challenges faced by restaurant professionals, including fluctuating incomes, managing debt, and the importance of retirement planning. Learn effective budgeting strategies specifically tailored for those in the restaurant industry, and understand the value of periodic financial reviews. Jess sheds light on the initial consultation process for financial planning, emphasizing the need for understanding clients' goals and challenges to provide personalized and supportive advice. You'll walk away with actionable insights on creating a budget, managing credit, and planning for a secure retirement, even on a modest income.

Finally, we explore how financial education can significantly enhance employee retention in the restaurant industry. Jess shares her experiences from the ice cream sector, demonstrating the positive impact of financial transparency and education on staff loyalty. We also discuss the importance of community and support within the industry, with a shout-out to the upcoming Chow Retreat. Tune in to discover how fostering financial literacy can create a more stable and committed workforce, and why it's crucial for restaurant owners to invest in their team's financial well-being.

Resources:
Jess Dean
https://www.facebook.com/jess.dean.946/
https://www.instagram.com/the.financialstrategist/
https://linktr.ee/the.financialstrategist

CHOW (Culinary Hospitality Outreach Wellness)

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Can financial literacy be the key to transforming lives in the restaurant industry?

Join me, Christin Marvin, on the No Hesitations podcast as I chat with Jess Dean, an independent and licensed financial professional with a unique background as a former sous chef. Jess shares her incredible journey from the kitchen to financial education, illustrating how understanding financial principles can dramatically improve the lives of restaurant workers who often live off tips and low salaries. Discover why financial literacy isn't just for wealthy individuals and how simple, practical advice can empower anyone to take control of their financial future.

Chapters:
00:00:08 - Financial Planning for Restaurant Professionals

00:09:11 - Financial Education for Restaurant Workers

00:18:34 - Personalized Financial Planning Consultations

00:29:23 - Effective Budgeting Strategies for Restaurant Professionals

00:32:40 - Promoting Employee Retention Through Education

00:40:13 - Connecting With Restaurant Industry Professionals

In our conversation, Jess and I tackle the unique financial challenges faced by restaurant professionals, including fluctuating incomes, managing debt, and the importance of retirement planning. Learn effective budgeting strategies specifically tailored for those in the restaurant industry, and understand the value of periodic financial reviews. Jess sheds light on the initial consultation process for financial planning, emphasizing the need for understanding clients' goals and challenges to provide personalized and supportive advice. You'll walk away with actionable insights on creating a budget, managing credit, and planning for a secure retirement, even on a modest income.

Finally, we explore how financial education can significantly enhance employee retention in the restaurant industry. Jess shares her experiences from the ice cream sector, demonstrating the positive impact of financial transparency and education on staff loyalty. We also discuss the importance of community and support within the industry, with a shout-out to the upcoming Chow Retreat. Tune in to discover how fostering financial literacy can create a more stable and committed workforce, and why it's crucial for restaurant owners to invest in their team's financial well-being.

Resources:
Jess Dean
https://www.facebook.com/jess.dean.946/
https://www.instagram.com/the.financialstrategist/
https://linktr.ee/the.financialstrategist

CHOW (Culinary Hospitality Outreach Wellness)

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15454300 Mon, 29 Jul 2024 04:00:00 -0400 2452 full false 46 : Unlocking Affordable Health Insurance for Restaurant Employees: Insights with James Douglas of Soul to Sole Benefits 46 : Unlocking Affordable Health Insurance for Restaurant Employees: Insights with James Douglas of Soul to Sole Benefits This is how restaurant owners offer affordable health insurance to their employees without emptying their wallets.

In this episode, we promise you'll uncover actionable strategies by diving into a conversation with James Douglas, the owner of Soul to Sole Benefits. James shares his expertise on partnering with Connect for Health Colorado to unlock quality healthcare options, including individual coverage, health reimbursement arrangements, and small group plans. You'll also learn how employees can leverage tax credits to reduce costs, ensuring restaurant owners provide valuable benefits without financial strain.

Chapters:
00:00:08 - Affordable Health Insurance Solutions for Restaurants

00:05:09 - Navigating Health Insurance for Restaurants

00:10:40 - Strategizing Affordable Healthcare Coverage Options

00:16:50 - Health Insurance Enrollment Support for Restaurants

00:31:33 - Navigating Health Insurance Options for Restaurants


James and I dive into the unique challenges that both large corporate chains and small independent restaurants face in offering health care benefits. We highlight how Connect for Health Colorado serves as a marketplace for tailored insurance plans, offering financial assistance and customized options to meet diverse needs. James' inspiring journey from professional long jumper to health insurance advocate adds a personal touch, illustrating the importance of working with a licensed agent or broker. This episode is a goldmine of insights for those looking to navigate the complex world of health insurance effectively.

We'll also walk you through a real-life case study of a small Ethiopian restaurant, showing how to stretch a tight budget of $1,000 to cover comprehensive benefits by leveraging tax credits. Learn the differences between non-compliant and ACA-compliant plans, and understand the crucial role of a trusted insurance advisor. Whether you're managing a large chain or a small eatery, this episode will equip you with the knowledge to offer affordable, quality healthcare to your employees. Tune in to gain essential guidance and ensure your team has access to the best health insurance solutions available.

Resources:
Soul to Sole Benefits
James Douglas
Connect for Health Colorado
Outside of Colorado-HealthCare.Gov

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how restaurant owners offer affordable health insurance to their employees without emptying their wallets.

In this episode, we promise you'll uncover actionable strategies by diving into a conversation with James Douglas, the owner of Soul to Sole Benefits. James shares his expertise on partnering with Connect for Health Colorado to unlock quality healthcare options, including individual coverage, health reimbursement arrangements, and small group plans. You'll also learn how employees can leverage tax credits to reduce costs, ensuring restaurant owners provide valuable benefits without financial strain.

Chapters:
00:00:08 - Affordable Health Insurance Solutions for Restaurants

00:05:09 - Navigating Health Insurance for Restaurants

00:10:40 - Strategizing Affordable Healthcare Coverage Options

00:16:50 - Health Insurance Enrollment Support for Restaurants

00:31:33 - Navigating Health Insurance Options for Restaurants


James and I dive into the unique challenges that both large corporate chains and small independent restaurants face in offering health care benefits. We highlight how Connect for Health Colorado serves as a marketplace for tailored insurance plans, offering financial assistance and customized options to meet diverse needs. James' inspiring journey from professional long jumper to health insurance advocate adds a personal touch, illustrating the importance of working with a licensed agent or broker. This episode is a goldmine of insights for those looking to navigate the complex world of health insurance effectively.

We'll also walk you through a real-life case study of a small Ethiopian restaurant, showing how to stretch a tight budget of $1,000 to cover comprehensive benefits by leveraging tax credits. Learn the differences between non-compliant and ACA-compliant plans, and understand the crucial role of a trusted insurance advisor. Whether you're managing a large chain or a small eatery, this episode will equip you with the knowledge to offer affordable, quality healthcare to your employees. Tune in to gain essential guidance and ensure your team has access to the best health insurance solutions available.

Resources:
Soul to Sole Benefits
James Douglas
Connect for Health Colorado
Outside of Colorado-HealthCare.Gov

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15435420 Mon, 22 Jul 2024 04:00:00 -0400 2291 full false 45 : From One to Twenty-One: Scaling a Restaurant Empire with Juan Padro of Culinary Creative Group 45 : From One to Twenty-One: Scaling a Restaurant Empire with Juan Padro of Culinary Creative Group This is how you transform a single restaurant into a thriving empire with 21 locations across Denver and New Orleans.

Join us in a captivating conversation with Juan Padro, the visionary leader behind the Culinary Creative Group, as he shares his remarkable journey from one restaurant in 2010 to a culinary powerhouse today. Juan reveals his secrets to success, including aligning values with partners, restructuring his company for scalable growth, and the critical importance of cultivating a strong company culture.

Chapters:
00:00:08 - Scaling a Restaurant Group Successfully

00:11:53 - Developing and Scaling Restaurant Concepts

00:19:25 - Structuring Investments and Management in Restaurants

00:26:13 - Investing and Cultivating Strong Teams

00:34:22 - Cultivating Leadership and Operational Success


In this episode, Juan delves into the innovative strategies inspired by the late 90s dot-com era that fueled his restaurant group's expansion. Drawing parallels with the tech incubator model, he discusses the intricate balance of launching multiple concepts while maintaining creative ownership and equity for artists. Juan also opens up about the evolution of his financial strategies—from securing friends and family investments to navigating structured deals and institutional funding—all while preserving control and fostering sustainable growth.

We also uncover the nuts and bolts of structuring investments, managing top-line revenue, and building personal relationships within the community. Juan shares invaluable lessons on identifying the right investors, avoiding costly mistakes, and investing in strong leadership. Discover his methods for training and developing teams, especially in challenging high labor-cost environments like Colorado. Learn how personal development, empathy, and intellectual curiosity can shape a successful restaurant group, and why surrounding yourself with a diverse and supportive board of directors is essential for long-term success.

Resources:
Juan Padro
Culinary Creative
Michelin Guide 2023
Restaurant Hospitality 10 founders & entrepreneurs changing the restaurant industry
Carrie Baird-Top Chef

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how you transform a single restaurant into a thriving empire with 21 locations across Denver and New Orleans.

Join us in a captivating conversation with Juan Padro, the visionary leader behind the Culinary Creative Group, as he shares his remarkable journey from one restaurant in 2010 to a culinary powerhouse today. Juan reveals his secrets to success, including aligning values with partners, restructuring his company for scalable growth, and the critical importance of cultivating a strong company culture.

Chapters:
00:00:08 - Scaling a Restaurant Group Successfully

00:11:53 - Developing and Scaling Restaurant Concepts

00:19:25 - Structuring Investments and Management in Restaurants

00:26:13 - Investing and Cultivating Strong Teams

00:34:22 - Cultivating Leadership and Operational Success


In this episode, Juan delves into the innovative strategies inspired by the late 90s dot-com era that fueled his restaurant group's expansion. Drawing parallels with the tech incubator model, he discusses the intricate balance of launching multiple concepts while maintaining creative ownership and equity for artists. Juan also opens up about the evolution of his financial strategies—from securing friends and family investments to navigating structured deals and institutional funding—all while preserving control and fostering sustainable growth.

We also uncover the nuts and bolts of structuring investments, managing top-line revenue, and building personal relationships within the community. Juan shares invaluable lessons on identifying the right investors, avoiding costly mistakes, and investing in strong leadership. Discover his methods for training and developing teams, especially in challenging high labor-cost environments like Colorado. Learn how personal development, empathy, and intellectual curiosity can shape a successful restaurant group, and why surrounding yourself with a diverse and supportive board of directors is essential for long-term success.

Resources:
Juan Padro
Culinary Creative
Michelin Guide 2023
Restaurant Hospitality 10 founders & entrepreneurs changing the restaurant industry
Carrie Baird-Top Chef

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15403931 Mon, 15 Jul 2024 04:00:00 -0400 2555 full false 44: Transforming Tucson's Entrepreneurial Scene: Insights and Innovations with Liz Pocock of Startup Tucson 44: Transforming Tucson's Entrepreneurial Scene: Insights and Innovations with Liz Pocock of Startup Tucson This is how treating your business as an experiment can lead to incredible results.

Join us on this episode of No Hesitations as I sit down with Liz Pocock, CEO of Startup Tucson, who reveals how her organization is transforming Tucson’s entrepreneurial scene. Liz shares her inspiring journey and unveils unique initiatives like the Food Forward program. Learn how Startup Tucson creates an inclusive and supportive environment for over 3,500 entrepreneurs, emphasizing the importance of community and networking.

Listen to the remarkable stories of local food entrepreneurs, including a Montreal-style bagel company and Nana Sylvia's Salsa. Discover their pathways from humble beginnings with cottage licenses to expanding into commercial kitchens and flourishing at local farmers' markets. Understand how continuous experimentation and iteration can drive innovation and growth.

Chapters:

00:00:08 - Startup Tucson's Food Forward Program

00:12:40 - Local Entrepreneurs Thrive With Innovative Ideas

00:16:38 - Business Experimentation for Reduced Stress

00:24:44 - Challenges and Opportunities for Food Entrepreneurs

00:33:23 - Entrepreneurial Support and Networking


Explore the real challenges faced by food entrepreneurs, from operational scaling to battling inflation and supply chain woes. Gain insights into the critical role of self-discipline and continuous adaptation in managing a business. We also highlight the power of collaboration and mentorship, encouraging entrepreneurs to seek support and connect with industry leaders. Don't miss out on this enlightening conversation that promises to inspire and provide actionable strategies for your entrepreneurial journey.

Share this episode with those who will benefit and join us in supporting leadership growth.

Resources
Start Up Tucson
Food Forward Program
Liz Pocock
TENWEST
City of Gastronomy

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how treating your business as an experiment can lead to incredible results.

Join us on this episode of No Hesitations as I sit down with Liz Pocock, CEO of Startup Tucson, who reveals how her organization is transforming Tucson’s entrepreneurial scene. Liz shares her inspiring journey and unveils unique initiatives like the Food Forward program. Learn how Startup Tucson creates an inclusive and supportive environment for over 3,500 entrepreneurs, emphasizing the importance of community and networking.

Listen to the remarkable stories of local food entrepreneurs, including a Montreal-style bagel company and Nana Sylvia's Salsa. Discover their pathways from humble beginnings with cottage licenses to expanding into commercial kitchens and flourishing at local farmers' markets. Understand how continuous experimentation and iteration can drive innovation and growth.

Chapters:

00:00:08 - Startup Tucson's Food Forward Program

00:12:40 - Local Entrepreneurs Thrive With Innovative Ideas

00:16:38 - Business Experimentation for Reduced Stress

00:24:44 - Challenges and Opportunities for Food Entrepreneurs

00:33:23 - Entrepreneurial Support and Networking


Explore the real challenges faced by food entrepreneurs, from operational scaling to battling inflation and supply chain woes. Gain insights into the critical role of self-discipline and continuous adaptation in managing a business. We also highlight the power of collaboration and mentorship, encouraging entrepreneurs to seek support and connect with industry leaders. Don't miss out on this enlightening conversation that promises to inspire and provide actionable strategies for your entrepreneurial journey.

Share this episode with those who will benefit and join us in supporting leadership growth.

Resources
Start Up Tucson
Food Forward Program
Liz Pocock
TENWEST
City of Gastronomy

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15370308 Mon, 08 Jul 2024 04:00:00 -0400 2044 full false 43: 10 Keys to Transform Restaurant Managers into Hospitality Leaders with Jason E Brooks 43: 10 Keys to Transform Restaurant Managers into Hospitality Leaders with Jason E Brooks Can one-on-one meetings truly transform team dynamics and elevate your leadership game? 

Join us as we explore this with Jason E Brooks, a distinguished speaker, coach, author, and founder of Hospivation. Jason, who just launched his groundbreaking book, "Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers into Hospitality Leaders," shares invaluable insights from his extensive experience in the hospitality industry. We guarantee you'll walk away with actionable strategies to enhance your leadership and bridge the gap between customer expectations and execution.

Chapters:
0:08 - Leadership Strategies for Hospitality Industry
15:12 - Effective One-on-One Leadership Communication
20:52 - The Importance of Managing and Coaching
25:48 - Coaching and Closing Customer Expectations


We'll uncover the essence of effective one-on-one engagements and why they are pivotal in building trust and understanding within your team. Our discussion also touches on the nuanced transition from managing to leading, and how introverted leaders can navigate small talk to foster deeper connections with their team members.

Finally, we dissect the distinct roles of managing, leading, and coaching, and how each can uniquely contribute to business success. Don't miss out on these transformative insights from one of the industry's leading voices.

Resources:
Jason E. Brooks
Every Leader Needs Followers : 10 Keys to Transform Restaurant Managers to Hospitality Leaders


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Can one-on-one meetings truly transform team dynamics and elevate your leadership game? 

Join us as we explore this with Jason E Brooks, a distinguished speaker, coach, author, and founder of Hospivation. Jason, who just launched his groundbreaking book, "Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers into Hospitality Leaders," shares invaluable insights from his extensive experience in the hospitality industry. We guarantee you'll walk away with actionable strategies to enhance your leadership and bridge the gap between customer expectations and execution.

Chapters:
0:08 - Leadership Strategies for Hospitality Industry
15:12 - Effective One-on-One Leadership Communication
20:52 - The Importance of Managing and Coaching
25:48 - Coaching and Closing Customer Expectations


We'll uncover the essence of effective one-on-one engagements and why they are pivotal in building trust and understanding within your team. Our discussion also touches on the nuanced transition from managing to leading, and how introverted leaders can navigate small talk to foster deeper connections with their team members.

Finally, we dissect the distinct roles of managing, leading, and coaching, and how each can uniquely contribute to business success. Don't miss out on these transformative insights from one of the industry's leading voices.

Resources:
Jason E. Brooks
Every Leader Needs Followers : 10 Keys to Transform Restaurant Managers to Hospitality Leaders


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15305603 Mon, 01 Jul 2024 04:00:00 -0400 2379 full false 42 : Unlocking Restaurant Success: Secrets of Leadership and Innovation with Jay Ashton and Domenic Pedulla 42 : Unlocking Restaurant Success: Secrets of Leadership and Innovation with Jay Ashton and Domenic Pedulla Ever wondered how to stay ahead in the ever-evolving restaurant industry?

Join us for this recap of my time spent on the Late Night Restaurant Show as we sit down with Canada's restaurant guide, Jay Ashton, and Domenic Pedulla to uncover the secrets of leadership and innovation in the hospitality world.

Chapters
00:00:08- Restaurant Show and Late Night Event

00:10:32-Hospitality Leadership Development and Boundaries

00:23:52-Impact of Restaurant Coaching on Business

00:32:01-Advantages of Coaching in Hospitality

00:45:29-Finding Solutions in Hospitality Industry

Join us as I share my passion for elevating daily leadership practices and gives you a sneak peek into my upcoming book, which promises to be a game-changer for anyone in the industry.

In our final moments on the show, Jay, Domenic and I underscore the transformative power of coaching and mentoring in the restaurant business. Learn how dedicating a small amount of time to strategic reflection can lead to monumental improvements. Whether you are a seasoned restaurateur or just starting out, this episode is packed with actionable strategies and heartfelt advice to help you navigate the complexities of the restaurant world.

Resources
Watch the conversation on The Late Night Restaurant Show on Youtube
Solutions by Christin
Jay Ashton
Domenic Pedulla
National Restaurant Show

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever wondered how to stay ahead in the ever-evolving restaurant industry?

Join us for this recap of my time spent on the Late Night Restaurant Show as we sit down with Canada's restaurant guide, Jay Ashton, and Domenic Pedulla to uncover the secrets of leadership and innovation in the hospitality world.

Chapters
00:00:08- Restaurant Show and Late Night Event

00:10:32-Hospitality Leadership Development and Boundaries

00:23:52-Impact of Restaurant Coaching on Business

00:32:01-Advantages of Coaching in Hospitality

00:45:29-Finding Solutions in Hospitality Industry

Join us as I share my passion for elevating daily leadership practices and gives you a sneak peek into my upcoming book, which promises to be a game-changer for anyone in the industry.

In our final moments on the show, Jay, Domenic and I underscore the transformative power of coaching and mentoring in the restaurant business. Learn how dedicating a small amount of time to strategic reflection can lead to monumental improvements. Whether you are a seasoned restaurateur or just starting out, this episode is packed with actionable strategies and heartfelt advice to help you navigate the complexities of the restaurant world.

Resources
Watch the conversation on The Late Night Restaurant Show on Youtube
Solutions by Christin
Jay Ashton
Domenic Pedulla
National Restaurant Show

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15290108 Mon, 24 Jun 2024 04:00:00 -0400 3595 full false 41 : The Difference Between Leadership vs. Management : Insights from Industry Icons 41 : The Difference Between Leadership vs. Management : Insights from Industry Icons This is what sets a great leader apart from an effective manager in the restaurant industry.

Join us as we uncover the secrets with insights from James Beard Award-winning chef Janos Wilder, Rocco's Little Chicago Pizzeria owner Rocco Di Grazia, and Gabe Gardner from Local First Arizona.

Understand the qualities that make a true leader and learn practical strategies to overcome current challenges like retention issues, rising costs, and competition. This episode is packed with valuable tools to enhance your leadership skills and ensure your restaurant's success.

Here's how this episode unfolds:

0:08-Restaurant Leadership and Management Panel

8:35-Insights on Restaurant Leadership and Management

16:17-Effective Leadership and Management Strategies

23:27-Cultivating Vision and Restaurant Culture

35:38-Adapting to Technology in Restaurant Operations

49:20-Expanding Restaurant Support and Networking


Journey with Rocco and Janos as they share their compelling paths from humble beginnings to becoming influential figures in the food industry. Hear Rocco’s transformation from his early days in his father’s bar and grill to running incubator kitchens that nurture small businesses.

Janos reveals how he went from working in a pizzeria at 15 to founding multiple restaurants and contributing significantly to initiatives like Tucson Originals and the City of Gastronomy. We delve into the importance of vision, communication, and operational systems for sustained success in the restaurant world.

Leadership styles in the restaurant industry are evolving, and we discuss how this impacts team cohesion and turnover rates. Learn why supportive management systems foster a positive work environment and reduce chaos, while outdated, fear-based methods fall short.

From the shift towards technology in restaurant operations to the importance of maintaining a clear vision, this episode offers rich personal anecdotes and strategies for cultivating a successful restaurant culture. Plus, discover the resources and support available through Tucson City of Gastronomy, Tucson Originals, and Local First Arizona, designed to help your business thrive.

More Resources:
Tucson City of Gastronomy
Tucson Originals
Local First Arizona

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is what sets a great leader apart from an effective manager in the restaurant industry.

Join us as we uncover the secrets with insights from James Beard Award-winning chef Janos Wilder, Rocco's Little Chicago Pizzeria owner Rocco Di Grazia, and Gabe Gardner from Local First Arizona.

Understand the qualities that make a true leader and learn practical strategies to overcome current challenges like retention issues, rising costs, and competition. This episode is packed with valuable tools to enhance your leadership skills and ensure your restaurant's success.

Here's how this episode unfolds:

0:08-Restaurant Leadership and Management Panel

8:35-Insights on Restaurant Leadership and Management

16:17-Effective Leadership and Management Strategies

23:27-Cultivating Vision and Restaurant Culture

35:38-Adapting to Technology in Restaurant Operations

49:20-Expanding Restaurant Support and Networking


Journey with Rocco and Janos as they share their compelling paths from humble beginnings to becoming influential figures in the food industry. Hear Rocco’s transformation from his early days in his father’s bar and grill to running incubator kitchens that nurture small businesses.

Janos reveals how he went from working in a pizzeria at 15 to founding multiple restaurants and contributing significantly to initiatives like Tucson Originals and the City of Gastronomy. We delve into the importance of vision, communication, and operational systems for sustained success in the restaurant world.

Leadership styles in the restaurant industry are evolving, and we discuss how this impacts team cohesion and turnover rates. Learn why supportive management systems foster a positive work environment and reduce chaos, while outdated, fear-based methods fall short.

From the shift towards technology in restaurant operations to the importance of maintaining a clear vision, this episode offers rich personal anecdotes and strategies for cultivating a successful restaurant culture. Plus, discover the resources and support available through Tucson City of Gastronomy, Tucson Originals, and Local First Arizona, designed to help your business thrive.

More Resources:
Tucson City of Gastronomy
Tucson Originals
Local First Arizona

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15261901 Mon, 17 Jun 2024 07:00:00 -0400 3054 full false 40 : 5 Strategies for Overcoming Imposter Syndrome in the Restaurant Industry 40 : 5 Strategies for Overcoming Imposter Syndrome in the Restaurant Industry Did you know that imposter syndrome affects over 70% of people at some point in their lives?

In this episode, we'll explore the origins and manifestations of imposter syndrome in the restaurant industry and discuss five effective strategies to overcome it.  We also paint a vivid picture of what confidence and leadership look like without its shackles.

00:00- Understanding Imposter Syndrome in the Restaurant Industry

02:20- Strategies to Overcome Imposter Syndrome

04:25- Leadership Without Imposter Syndrome

Join me, Christin Marvin, as I guide you through ways to acknowledge and normalize your emotions, set realistic goals, and seek invaluable mentorship. Discover how continuous learning can be your ally in combating imposter syndrome. 

Finally, I’ll illustrate what true confidence and effective leadership look like without the constraints of self-doubt. If you're a restaurant leader ready to transform your leadership journey, this episode is packed with actionable insights to help you reclaim your confidence and lead with assurance. Don't miss out on this chance to revolutionize the way you lead!

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Did you know that imposter syndrome affects over 70% of people at some point in their lives?

In this episode, we'll explore the origins and manifestations of imposter syndrome in the restaurant industry and discuss five effective strategies to overcome it.  We also paint a vivid picture of what confidence and leadership look like without its shackles.

00:00- Understanding Imposter Syndrome in the Restaurant Industry

02:20- Strategies to Overcome Imposter Syndrome

04:25- Leadership Without Imposter Syndrome

Join me, Christin Marvin, as I guide you through ways to acknowledge and normalize your emotions, set realistic goals, and seek invaluable mentorship. Discover how continuous learning can be your ally in combating imposter syndrome. 

Finally, I’ll illustrate what true confidence and effective leadership look like without the constraints of self-doubt. If you're a restaurant leader ready to transform your leadership journey, this episode is packed with actionable insights to help you reclaim your confidence and lead with assurance. Don't miss out on this chance to revolutionize the way you lead!

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15212601 Mon, 10 Jun 2024 04:00:00 -0400 493 full false 39 : Move From Chaos to Clarity in Restaurant Hiring: Inside Poached Jobs with Kirk Thornby and Jack Hott 39 : Move From Chaos to Clarity in Restaurant Hiring: Inside Poached Jobs with Kirk Thornby and Jack Hott Are you scheduling interviews or hiring new employees only to be ghosted?

Today, we are going to introduce you to a tool that will save you time and energy when it comes to hiring and help you not only staff your restaurant sustainably but build also teach you how to bench of talent.

Join me as I chat with Kirk Thornby, CEO and founder of Poached Jobs, and Jack Hott, Director of Product Management, to uncover how they're revolutionizing the way restaurants fill shifts on demand. Kirk shares his inspiring journey from marketing veteran to innovator in the job platform space, while Jack brings a wealth of knowledge from his background as a certified sommelier and beverage manager.

Chapters:

0:08 - Innovative Hiring Solutions for Restaurants

12:36 - Hospitality Job Platforms and Shifts

26:44 - Managing Chaos in the Hospitality Industry

32:07 - Embracing Chaos in Restaurant Staffing

40:04- Challenges and Solutions in Restaurant Staffing


Discover the specific roles Poached Jobs caters to, including chefs, bartenders, food truck operators, and even distribution personnel. We dive deep into the 'Shifts' feature, which has transformed gig work for 1099 hospitality workers, allowing them to find additional shifts effortlessly while helping employers fill urgent vacancies. We also cover the evolving job market and how Poached Jobs adapts to these changes, plus the insurance aspects tied to these diverse roles.

We then tackle the inherent chaos of the restaurant industry and discuss how Poached Jobs provides solutions to manage it effectively. From building a talent roster to adopting proactive hiring practices, we explore innovative strategies to reduce turnover and enhance team cohesion. Kirk and I also address the increasing trend of job candidate ghosting and the rise of video interviews and paid stages. This episode is brimming with essential insights for any restaurant owner aiming to streamline their hiring process and build a reliable team for the future.

More Resources:
Kirk Thornby
Jack Hott
Poached Jobs
Gen Z are treating employers like bad dates: 93% ghost interviews and 87% have not even shown up for their first day of work

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Are you scheduling interviews or hiring new employees only to be ghosted?

Today, we are going to introduce you to a tool that will save you time and energy when it comes to hiring and help you not only staff your restaurant sustainably but build also teach you how to bench of talent.

Join me as I chat with Kirk Thornby, CEO and founder of Poached Jobs, and Jack Hott, Director of Product Management, to uncover how they're revolutionizing the way restaurants fill shifts on demand. Kirk shares his inspiring journey from marketing veteran to innovator in the job platform space, while Jack brings a wealth of knowledge from his background as a certified sommelier and beverage manager.

Chapters:

0:08 - Innovative Hiring Solutions for Restaurants

12:36 - Hospitality Job Platforms and Shifts

26:44 - Managing Chaos in the Hospitality Industry

32:07 - Embracing Chaos in Restaurant Staffing

40:04- Challenges and Solutions in Restaurant Staffing


Discover the specific roles Poached Jobs caters to, including chefs, bartenders, food truck operators, and even distribution personnel. We dive deep into the 'Shifts' feature, which has transformed gig work for 1099 hospitality workers, allowing them to find additional shifts effortlessly while helping employers fill urgent vacancies. We also cover the evolving job market and how Poached Jobs adapts to these changes, plus the insurance aspects tied to these diverse roles.

We then tackle the inherent chaos of the restaurant industry and discuss how Poached Jobs provides solutions to manage it effectively. From building a talent roster to adopting proactive hiring practices, we explore innovative strategies to reduce turnover and enhance team cohesion. Kirk and I also address the increasing trend of job candidate ghosting and the rise of video interviews and paid stages. This episode is brimming with essential insights for any restaurant owner aiming to streamline their hiring process and build a reliable team for the future.

More Resources:
Kirk Thornby
Jack Hott
Poached Jobs
Gen Z are treating employers like bad dates: 93% ghost interviews and 87% have not even shown up for their first day of work

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15160335 Mon, 03 Jun 2024 04:00:00 -0400 2994 full false 38 : Raising the Bar: How Grüvi's Non-Alcoholic Revolution is Transforming the Beverage World with Niki Sawni 38 : Raising the Bar: How Grüvi's Non-Alcoholic Revolution is Transforming the Beverage World with Niki Sawni If you are looking a fresh, innovative way to elevate your guest experience effortlessly, you're in the right place. Join this conversation where I showcase the story of an award-winning non-alcoholic beer and single-serving wine that's creating a significant impact not just in restaurants but also in the community and for the planet.

Niki Sawni is co-founder and CEO of Grüvi; a playful and delicious brand of feel good social beverages. Originally from Toronto, Niki and his sister, Anika, moved out to Colorado with just an idea, some unmarked silver cans and lots of hustle. Fast forward 5 years, they've become one of the fastest growing brands in the alcohol free space and have won the highest awards in both beer and wine. 

00:00:08 -  Elevating Guest Experience with Grüvi

00:15:07 - Building Impact and Innovation in Beverages

00:30:04 - The Power of Customer Feedback

Today, we are going talk about Grüvi’s approach to differentiating their brand by offering single-serving packaging and creating flavor profiles that are different than anything else you’ve seen on the market. We are also going to share how the company has brought their loyal customers along as investors and how Grüvi’s approach to sustainability and community helps attract top talent and retain employees.

Resources from the Episode:
Niki Sawni
Grüvi
This Under 30 Beverage Brand Is Celebrating Dry January Year-Round

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you are looking a fresh, innovative way to elevate your guest experience effortlessly, you're in the right place. Join this conversation where I showcase the story of an award-winning non-alcoholic beer and single-serving wine that's creating a significant impact not just in restaurants but also in the community and for the planet.

Niki Sawni is co-founder and CEO of Grüvi; a playful and delicious brand of feel good social beverages. Originally from Toronto, Niki and his sister, Anika, moved out to Colorado with just an idea, some unmarked silver cans and lots of hustle. Fast forward 5 years, they've become one of the fastest growing brands in the alcohol free space and have won the highest awards in both beer and wine. 

00:00:08 -  Elevating Guest Experience with Grüvi

00:15:07 - Building Impact and Innovation in Beverages

00:30:04 - The Power of Customer Feedback

Today, we are going talk about Grüvi’s approach to differentiating their brand by offering single-serving packaging and creating flavor profiles that are different than anything else you’ve seen on the market. We are also going to share how the company has brought their loyal customers along as investors and how Grüvi’s approach to sustainability and community helps attract top talent and retain employees.

Resources from the Episode:
Niki Sawni
Grüvi
This Under 30 Beverage Brand Is Celebrating Dry January Year-Round

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15125946 Mon, 27 May 2024 04:00:00 -0400 2331 full false 37 : Revolutionizing Hotel F&B Operations with Scot Turner, Founder of Auden Hospitality 37 : Revolutionizing Hotel F&B Operations with Scot Turner, Founder of Auden Hospitality Discover how hospitality maven Scott Turner, of Auden Hospitality, crafts high-performing teams and scales businesses through innovation and keen leadership. 

Scot Turner is the Founder and Managing Director of Auden Hospitality and partners with hoteliers and brands to create F&B outlets their guests will love. 

In this episode Scot and I tackle topics such as: 

  • how to determine whether or not your business is scalable and ready for investment
  • how he develops himself as a leader 
  • his approach to building high performing team

Chapters:

0:08 - Building High-Performing Teams in Hospitality
8:44 - Career Transition to Hotel Consulting
14:26 - Hospitality Leadership and Concept Development
26:19 - Global Expansion Strategy and Challenges
37:55 - Empowering Teams and Continuous Learning
42:45 - Continuous Learning and Work-Life Balance
45:32 - Work-Life Balance in Entrepreneurship

Scott, a seasoned entrepreneur in the restaurant and bar industry, shares his personal journey from working in hotels to creating global establishments. His transition to entrepreneurship is a masterclass in balancing creative vision with sharp operational strategies, and his return to the UK signifies a pivotal moment where hands-on involvement led to the creation of his own path in the hospitality sector.

This episode is a treasure trove of insights for anyone in hospitality leadership or anyone aspiring to develop compelling concepts in the field. Hear how Scott applies an independent restaurateur's mindset to revitalize hotel F&B operations, and how Auden Hospitality is already making a mark by enhancing revenue and quality. The challenges of global expansion are demystified as we dissect strategies for adapting business models to different markets, ensuring scalability and consistency, and finding the sweet spot for creative storytelling behind each venture.

Auden Hospitality's philosophy of empowerment and continuous learning echoes throughout the conversation, and Scott's personal transformation since embarking on his entrepreneurial journey serves as an inspiration for all. Tune in for an enthralling blend of professional development advice and life lessons that underscore the power of presence, both in the boardroom and at home.

Resources Discussed in the Episode:
Auden Hospitality
Burnt Chef Project
Toast-The Restaurant Podcasts You Don't Want to Miss
Culinary Hospitality Outreach Wellness (CHOW)

Auden Channels:

You tube channel - https://youtube.com/@audenhospitality
LinkedIn- https://www.linkedin.com/company/audenhospitality/
Instagram- https://www.instagram.com/audenhospitality?igsh=bXNuM2RjNHNrN2R5&utm_source=qr 

Scots Channels:

Tik Tok- https://www.tiktok.com/@scot_auden?_t=8fl6fti6ucS&_r=1
Instagram- https://instagram.com/scot_auden?igshid=OGQ5ZDc2ODk2ZA==
LinkedIn- https://www.linkedin.com/in/scot-turner

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Discover how hospitality maven Scott Turner, of Auden Hospitality, crafts high-performing teams and scales businesses through innovation and keen leadership. 

Scot Turner is the Founder and Managing Director of Auden Hospitality and partners with hoteliers and brands to create F&B outlets their guests will love. 

In this episode Scot and I tackle topics such as: 

  • how to determine whether or not your business is scalable and ready for investment
  • how he develops himself as a leader 
  • his approach to building high performing team

Chapters:

0:08 - Building High-Performing Teams in Hospitality
8:44 - Career Transition to Hotel Consulting
14:26 - Hospitality Leadership and Concept Development
26:19 - Global Expansion Strategy and Challenges
37:55 - Empowering Teams and Continuous Learning
42:45 - Continuous Learning and Work-Life Balance
45:32 - Work-Life Balance in Entrepreneurship

Scott, a seasoned entrepreneur in the restaurant and bar industry, shares his personal journey from working in hotels to creating global establishments. His transition to entrepreneurship is a masterclass in balancing creative vision with sharp operational strategies, and his return to the UK signifies a pivotal moment where hands-on involvement led to the creation of his own path in the hospitality sector.

This episode is a treasure trove of insights for anyone in hospitality leadership or anyone aspiring to develop compelling concepts in the field. Hear how Scott applies an independent restaurateur's mindset to revitalize hotel F&B operations, and how Auden Hospitality is already making a mark by enhancing revenue and quality. The challenges of global expansion are demystified as we dissect strategies for adapting business models to different markets, ensuring scalability and consistency, and finding the sweet spot for creative storytelling behind each venture.

Auden Hospitality's philosophy of empowerment and continuous learning echoes throughout the conversation, and Scott's personal transformation since embarking on his entrepreneurial journey serves as an inspiration for all. Tune in for an enthralling blend of professional development advice and life lessons that underscore the power of presence, both in the boardroom and at home.

Resources Discussed in the Episode:
Auden Hospitality
Burnt Chef Project
Toast-The Restaurant Podcasts You Don't Want to Miss
Culinary Hospitality Outreach Wellness (CHOW)

Auden Channels:

You tube channel - https://youtube.com/@audenhospitality
LinkedIn- https://www.linkedin.com/company/audenhospitality/
Instagram- https://www.instagram.com/audenhospitality?igsh=bXNuM2RjNHNrN2R5&utm_source=qr 

Scots Channels:

Tik Tok- https://www.tiktok.com/@scot_auden?_t=8fl6fti6ucS&_r=1
Instagram- https://instagram.com/scot_auden?igshid=OGQ5ZDc2ODk2ZA==
LinkedIn- https://www.linkedin.com/in/scot-turner

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15075373 Mon, 20 May 2024 04:00:00 -0400 2973 full false 36 : How to Create Successful Change in Your Restaurant : The 7 Step Guide 36 : How to Create Successful Change in Your Restaurant : The 7 Step Guide If you've recently implemented a new system in your restaurant but your team isn't executing it as expected, this episode is a must-listen for you.

Today, I'm going to uncover the secrets to successfully managing change in your restaurant. I'm going to discuss what change management is, why you should use it for your restaurant and walk you through the seven-step process of how to create change in your restaurant.

I'm Christin Marvin, and in this latest episode, we're slicing into the meat of change management for restaurants. From technology upgrades to menu makeovers, I'm laying out a seven-step process that guarantees to keep your team not just afloat, but swimming with confidence through the waves of transition.
 
Here's how I roll in this week's episode:

00:00:08- Managing Change in Your Restaurant

00:08:42- Navigating Restaurant Change Management Successfully

00:19:00- Effective Rollouts for Successful Teams

Tune in to discover how to blend leadership, communication, and preparation into a recipe for successful change that ensures the whole crew, from the executive chef to the busser, is ready to plate up excellence.

Click here to download your 7 Step Guide to Successful Change and share with your management teams. 
 
Thanks so much for listening!

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you've recently implemented a new system in your restaurant but your team isn't executing it as expected, this episode is a must-listen for you.

Today, I'm going to uncover the secrets to successfully managing change in your restaurant. I'm going to discuss what change management is, why you should use it for your restaurant and walk you through the seven-step process of how to create change in your restaurant.

I'm Christin Marvin, and in this latest episode, we're slicing into the meat of change management for restaurants. From technology upgrades to menu makeovers, I'm laying out a seven-step process that guarantees to keep your team not just afloat, but swimming with confidence through the waves of transition.
 
Here's how I roll in this week's episode:

00:00:08- Managing Change in Your Restaurant

00:08:42- Navigating Restaurant Change Management Successfully

00:19:00- Effective Rollouts for Successful Teams

Tune in to discover how to blend leadership, communication, and preparation into a recipe for successful change that ensures the whole crew, from the executive chef to the busser, is ready to plate up excellence.

Click here to download your 7 Step Guide to Successful Change and share with your management teams. 
 
Thanks so much for listening!

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15020880 Mon, 13 May 2024 04:00:00 -0400 1189 full false 35 : The Exit Strategy: Recognizing the Signs That It's Time to Close Your Restaurant with Scott Bauer 35 : The Exit Strategy: Recognizing the Signs That It's Time to Close Your Restaurant with Scott Bauer Have you ever stood on the precipice of a life-altering decision, the kind that could close one chapter of your life and propel you into the next? That's precisely the crossroads Scott Bauer encountered as he transitioned from the proprietor of Butcher's Bistro to embarking on a journey toward personal fulfillment.

In a heartfelt exchange, Scott and I unravel the highs and lows of his restaurant ownership experience. Scott doesn't hold back as he reveals the challenges of high staff turnover and the relentless pace of the kitchen, and he opens up about the moment he recognized it was time to turn off the open sign for good. His story is an evocative look at the emotional cost of such a venture and the growth that can follow in its wake.

Here's what you'll hear in this week's episode:

00:00:08-Struggling Restaurant Owner Finds Happiness

00:07:06-Transition From Employee to Entrepreneur 

00:23:03- Rediscovery Through Reflection and Mentorship


Our conversation takes a turn down the entrepreneurial lane with a tale of a bold employee who stepped out from the brunch crowd to establish their own dining identity right across the street. We share the unfolding narrative of Butchers, the creation of a community hub, and the hurdles of keeping a local butcher shop afloat amidst changing times. 

It's an episode rich with the spirit of mentorship, the power of self-growth, and the unspoken resilience and creativity at the heart of every entrepreneur's journey. Join us for this episode, not just for tales of the restaurant world, but for inspiration on navigating the pivots of life's grand menu.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Have you ever stood on the precipice of a life-altering decision, the kind that could close one chapter of your life and propel you into the next? That's precisely the crossroads Scott Bauer encountered as he transitioned from the proprietor of Butcher's Bistro to embarking on a journey toward personal fulfillment.

In a heartfelt exchange, Scott and I unravel the highs and lows of his restaurant ownership experience. Scott doesn't hold back as he reveals the challenges of high staff turnover and the relentless pace of the kitchen, and he opens up about the moment he recognized it was time to turn off the open sign for good. His story is an evocative look at the emotional cost of such a venture and the growth that can follow in its wake.

Here's what you'll hear in this week's episode:

00:00:08-Struggling Restaurant Owner Finds Happiness

00:07:06-Transition From Employee to Entrepreneur 

00:23:03- Rediscovery Through Reflection and Mentorship


Our conversation takes a turn down the entrepreneurial lane with a tale of a bold employee who stepped out from the brunch crowd to establish their own dining identity right across the street. We share the unfolding narrative of Butchers, the creation of a community hub, and the hurdles of keeping a local butcher shop afloat amidst changing times. 

It's an episode rich with the spirit of mentorship, the power of self-growth, and the unspoken resilience and creativity at the heart of every entrepreneur's journey. Join us for this episode, not just for tales of the restaurant world, but for inspiration on navigating the pivots of life's grand menu.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-15012315 Mon, 06 May 2024 04:00:00 -0400 2283 full true 34 : How to Manage Gen Z with Area Manager Alex Taylor 34 : How to Manage Gen Z with Area Manager Alex Taylor Unlock the secrets to a thriving workplace culture with Sweet Cow Ice Cream's Area Manager, Alex Taylor, as she shares her innovative strategies for engaging and managing Gen Z employees in the Food & Beverage sector.

Here's what you find in this week's episode:

00:00:08-Managing Gen Z Employees in F&B
00:17:01- Hiring Strategy and Company Culture
00:29:14- Developing Young Employees in the Workplace


Our conversation is a treasure trove of insights, from crafting a work environment that attracts the youngest workforce to expertly navigating the hiring challenges of a seasonal business. Alex's unique journey—from nurturing young minds to her rise at Whole Foods, and her pivot to the world of professional baking and personal chef work—adds a rich layer of experience to her current success in leading a vibrant team at Sweet Cow.

Prepare to transform your leadership approach as we reveal Alex's techniques for creating a ready bench of eager applicants and her stance on reducing 'ghosting' by Gen Z workers. The episode is brimming with reflections on maintaining high standards, leveraging employee referrals, and the importance of mentorship and constructive feedback for young employees' career growth. 

By focusing on authenticity and genuine care, Alex underscores the significance of a supportive work environment that respects both mental health and personal development. Join us for a roadmap full of actionable strategies that promise to shape and enhance the way you engage with the most recent generation to enter the workforce.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Unlock the secrets to a thriving workplace culture with Sweet Cow Ice Cream's Area Manager, Alex Taylor, as she shares her innovative strategies for engaging and managing Gen Z employees in the Food & Beverage sector.

Here's what you find in this week's episode:

00:00:08-Managing Gen Z Employees in F&B
00:17:01- Hiring Strategy and Company Culture
00:29:14- Developing Young Employees in the Workplace


Our conversation is a treasure trove of insights, from crafting a work environment that attracts the youngest workforce to expertly navigating the hiring challenges of a seasonal business. Alex's unique journey—from nurturing young minds to her rise at Whole Foods, and her pivot to the world of professional baking and personal chef work—adds a rich layer of experience to her current success in leading a vibrant team at Sweet Cow.

Prepare to transform your leadership approach as we reveal Alex's techniques for creating a ready bench of eager applicants and her stance on reducing 'ghosting' by Gen Z workers. The episode is brimming with reflections on maintaining high standards, leveraging employee referrals, and the importance of mentorship and constructive feedback for young employees' career growth. 

By focusing on authenticity and genuine care, Alex underscores the significance of a supportive work environment that respects both mental health and personal development. Join us for a roadmap full of actionable strategies that promise to shape and enhance the way you engage with the most recent generation to enter the workforce.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Christin Marvin Buzzsprout-14936840 Mon, 29 Apr 2024 04:00:00 -0400 2119 full false 33 : The Secret to Cultivating a Positive Mindset with Chef Pablo Valencia 33 : The Secret to Cultivating a Positive Mindset with Chef Pablo Valencia Embark with us on a savory expedition as we sit down with Chef Pablo Valencia, the culinary virtuoso whose gastronomic artistry has earned him the endearing title of 'kitchen assassin.'

Pablo's tale is one of profound dedication and creativity, tracing his path from a childhood steeped in heritage cooking to the innovative forefront of Tucson's food scene. His company, Scratching the Plate, is more than just a dining experience—it's an invitation to revisit the cherished flavors of our roots and rediscover the magic of meals that tell a story.

Here's what you'll find in this week's episode:

0:08- Culinary Journey With Pablo Valencia
4:48- Culinary Journey and Heritage Cooking
12:36- Reviving Nostalgic Dining Experiences
17:26- Exploring Heritage Foods and Community Bonds
28:38- Positive Mindset and Employee Retention


Chef Pablo isn't just stirring pots; he's stirring memories, blending the spices of his grandmother's kitchen with the pulse of today's culinary innovation. As part of the Gastronomic Union of Tucson, he champions the notion that the most tantalizing dishes emerge from the symphony of collaboration. He takes us behind the scenes of the city's spirited culinary events, such as Knife Fight, revealing how competitions stoke the fires of creativity among chefs and elevate the local gastronomy to new heights.

The heart of our conversation beats to the rhythm of Pablo's passion for heritage foods and the bonds they forge within the community. He invites us to explore local markets and experiment with indigenous ingredients, all while emphasizing the importance of evolving in an industry that's as dynamic as the flavors on our plates. Join us for an episode that's a veritable feast for the senses, filled with Pablo's insights on cultivating a positive mindset in the kitchen and strategies for nurturing a team that's as resilient as they are skilled in the culinary arts.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Embark with us on a savory expedition as we sit down with Chef Pablo Valencia, the culinary virtuoso whose gastronomic artistry has earned him the endearing title of 'kitchen assassin.'

Pablo's tale is one of profound dedication and creativity, tracing his path from a childhood steeped in heritage cooking to the innovative forefront of Tucson's food scene. His company, Scratching the Plate, is more than just a dining experience—it's an invitation to revisit the cherished flavors of our roots and rediscover the magic of meals that tell a story.

Here's what you'll find in this week's episode:

0:08- Culinary Journey With Pablo Valencia
4:48- Culinary Journey and Heritage Cooking
12:36- Reviving Nostalgic Dining Experiences
17:26- Exploring Heritage Foods and Community Bonds
28:38- Positive Mindset and Employee Retention


Chef Pablo isn't just stirring pots; he's stirring memories, blending the spices of his grandmother's kitchen with the pulse of today's culinary innovation. As part of the Gastronomic Union of Tucson, he champions the notion that the most tantalizing dishes emerge from the symphony of collaboration. He takes us behind the scenes of the city's spirited culinary events, such as Knife Fight, revealing how competitions stoke the fires of creativity among chefs and elevate the local gastronomy to new heights.

The heart of our conversation beats to the rhythm of Pablo's passion for heritage foods and the bonds they forge within the community. He invites us to explore local markets and experiment with indigenous ingredients, all while emphasizing the importance of evolving in an industry that's as dynamic as the flavors on our plates. Join us for an episode that's a veritable feast for the senses, filled with Pablo's insights on cultivating a positive mindset in the kitchen and strategies for nurturing a team that's as resilient as they are skilled in the culinary arts.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14895148 Mon, 22 Apr 2024 04:00:00 -0400 1797 full false 32 : How to Lead with Clarity : 5 Strategies for Effective Restaurant Management 32 : How to Lead with Clarity : 5 Strategies for Effective Restaurant Management Ready to cook up success with 5 Strategies for Effective Restaurant Management?

In my latest podcast episode, I dive deep into the secret sauce of leadership within the restaurant industry.

Colleague communication is no different than a well-prepared dish - it requires precise ingredients! I break down how clarity in leadership can create a thriving workspace.

Topics in this episode include:

1. How to Establish Clear Expectations
2. Active Listening
3. Providing Constructive Feedback
4. Mastering the Art of Delegation
5. Leading by Example


Feeding your ambition to lead, this episode serves up a robust blend of 5 strategies to elevate your role as a restaurant manager. I delve into the craft of providing feedback that nourishes growth, the subtle art of delegation that empowers your staff, and the importance of mirroring the professionalism you seek. 

By embracing the philosophy of continuous learning, I garnish our conversation with recommendations for leadership resources that are as essential as the knife in a chef's hand. 

Whether you're a kitchen commander or front-of-house captain, this talk is the secret sauce to your success in the demanding, yet rewarding, world of restaurant management. 

Join me, and let's cook up a storm of leadership excellence together.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ready to cook up success with 5 Strategies for Effective Restaurant Management?

In my latest podcast episode, I dive deep into the secret sauce of leadership within the restaurant industry.

Colleague communication is no different than a well-prepared dish - it requires precise ingredients! I break down how clarity in leadership can create a thriving workspace.

Topics in this episode include:

1. How to Establish Clear Expectations
2. Active Listening
3. Providing Constructive Feedback
4. Mastering the Art of Delegation
5. Leading by Example


Feeding your ambition to lead, this episode serves up a robust blend of 5 strategies to elevate your role as a restaurant manager. I delve into the craft of providing feedback that nourishes growth, the subtle art of delegation that empowers your staff, and the importance of mirroring the professionalism you seek. 

By embracing the philosophy of continuous learning, I garnish our conversation with recommendations for leadership resources that are as essential as the knife in a chef's hand. 

Whether you're a kitchen commander or front-of-house captain, this talk is the secret sauce to your success in the demanding, yet rewarding, world of restaurant management. 

Join me, and let's cook up a storm of leadership excellence together.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14850856 Mon, 15 Apr 2024 04:00:00 -0400 835 full false 31: Master Manager Retention: Insights from Hospitality Veteran Mark Maynard 31: Master Manager Retention: Insights from Hospitality Veteran Mark Maynard A recent poll I did on Linkedin showed 60% of restaurants are only retaining their managers for 6-12 months.

Recognizing the significance of this challenge, we wanted to provide you, the listener, with a valuable resource today aimed at proactively addressing and extending this retention timeframe.

Unlock the secrets to a restaurant manager's successful start with hospitality expert Mark Maynard, whose 30-year experience with Union Square Hospitality Group has honed his approach to those crucial first 90 days.

In the episode:

  • 0:08: Restaurant Manager Retention Strategies
  • 5:38: Transitioning From a Restaurant Career
  • 11:24: Transitioning Leaders With Intentionality
  • 17:41: Creating a Strategic Hiring Process
  • 28:21: Supporting New Employees for Success
  • 33:31: Developing Managers for Success
  • 42:16: Effective Training and Employee Engagement


As we navigate Mark's transformative journey from landscape architecture to the pinnacle of hospitality, we delve into the nuanced art of manager retention, and the foundational strategies that set the stage for long-term success. His tales of transition, under the mentorship of industry titan Danny Meyer, bring to life the personal and professional shifts that can revitalize one's career path, offering a beacon for those contemplating a similar leap into the entrepreneurial realm.

Imagine transforming every new hire into a thriving component of your restaurant's success story. This episode guides you through creating a strategic hiring process that starts with extending hospitality to job candidates and never lets up.

We dissect the essential elements of onboarding, touching on the significance of setting realistic expectations and the empowerment of early wins. Mark and I share tried-and-true techniques for nurturing new talent, emphasizing the importance of a personal touch from senior leaders to ensure each employee not only fits their role but shines within it.

Listen as we discuss the importance of a meticulously crafted 90-day plan for new managers, blending the mastery of their former roles with the nuances of leadership. This careful choreography of development and engagement lays the groundwork for a culture of excellence, fostering a dedicated workforce determined to leave an indelible mark on the hospitality industry. Join us for an episode rich with the wisdom of experience and the promise of innovation in every managerial handshake.

More Resources
Mark Maynard
May

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> A recent poll I did on Linkedin showed 60% of restaurants are only retaining their managers for 6-12 months.

Recognizing the significance of this challenge, we wanted to provide you, the listener, with a valuable resource today aimed at proactively addressing and extending this retention timeframe.

Unlock the secrets to a restaurant manager's successful start with hospitality expert Mark Maynard, whose 30-year experience with Union Square Hospitality Group has honed his approach to those crucial first 90 days.

In the episode:

  • 0:08: Restaurant Manager Retention Strategies
  • 5:38: Transitioning From a Restaurant Career
  • 11:24: Transitioning Leaders With Intentionality
  • 17:41: Creating a Strategic Hiring Process
  • 28:21: Supporting New Employees for Success
  • 33:31: Developing Managers for Success
  • 42:16: Effective Training and Employee Engagement


As we navigate Mark's transformative journey from landscape architecture to the pinnacle of hospitality, we delve into the nuanced art of manager retention, and the foundational strategies that set the stage for long-term success. His tales of transition, under the mentorship of industry titan Danny Meyer, bring to life the personal and professional shifts that can revitalize one's career path, offering a beacon for those contemplating a similar leap into the entrepreneurial realm.

Imagine transforming every new hire into a thriving component of your restaurant's success story. This episode guides you through creating a strategic hiring process that starts with extending hospitality to job candidates and never lets up.

We dissect the essential elements of onboarding, touching on the significance of setting realistic expectations and the empowerment of early wins. Mark and I share tried-and-true techniques for nurturing new talent, emphasizing the importance of a personal touch from senior leaders to ensure each employee not only fits their role but shines within it.

Listen as we discuss the importance of a meticulously crafted 90-day plan for new managers, blending the mastery of their former roles with the nuances of leadership. This careful choreography of development and engagement lays the groundwork for a culture of excellence, fostering a dedicated workforce determined to leave an indelible mark on the hospitality industry. Join us for an episode rich with the wisdom of experience and the promise of innovation in every managerial handshake.

More Resources
Mark Maynard
May

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14821138 Mon, 08 Apr 2024 04:00:00 -0400 3089 full false 30 : 5 Strategies to Combat Loneliness as a Restaurant Leader 30 : 5 Strategies to Combat Loneliness as a Restaurant Leader In a recent poll on linkedin 43% of leaders surveyed said they experience loneliness 50-100% of the time in their leadership positions.

Leadership can be lonely in any industry, but can especially be felt in the restaurant business. Restaurant owners are often running restaurants solo without a leadership team to brainstorm, strategize with or vent to.

Know you are not alone.

In this heartfelt episode, you'll uncover five practical tactics to create that much-needed supportive network, both within the bustling corridors of your restaurant and in the broader world of hospitality.

This conversation goes beyond the day-to-day grind, touching on the emotional truth of restaurant leadership.

From the power of a warm table touch with your regulars to crafting a vibrant web of industry alliances, I'll walk you through the steps to forge deeper connections and rekindle the sense of community that often gets lost in the shuffle.

Whether you're a seasoned owner or a new manager, let's journey together through these strategies to enrich your professional life with camaraderie and support, making sure your passion for food and hospitality is shared and celebrated with others who understand the unique challenges of our world.

Grab your copy of the 5 Strategies to Combat Loneliness as a Restaurant Leader by emailing me at https://christinmarvin.com/contact

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> In a recent poll on linkedin 43% of leaders surveyed said they experience loneliness 50-100% of the time in their leadership positions.

Leadership can be lonely in any industry, but can especially be felt in the restaurant business. Restaurant owners are often running restaurants solo without a leadership team to brainstorm, strategize with or vent to.

Know you are not alone.

In this heartfelt episode, you'll uncover five practical tactics to create that much-needed supportive network, both within the bustling corridors of your restaurant and in the broader world of hospitality.

This conversation goes beyond the day-to-day grind, touching on the emotional truth of restaurant leadership.

From the power of a warm table touch with your regulars to crafting a vibrant web of industry alliances, I'll walk you through the steps to forge deeper connections and rekindle the sense of community that often gets lost in the shuffle.

Whether you're a seasoned owner or a new manager, let's journey together through these strategies to enrich your professional life with camaraderie and support, making sure your passion for food and hospitality is shared and celebrated with others who understand the unique challenges of our world.

Grab your copy of the 5 Strategies to Combat Loneliness as a Restaurant Leader by emailing me at https://christinmarvin.com/contact

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14785952 Mon, 01 Apr 2024 04:00:00 -0400 922 full false 29 : Breaking the Mold in Restaurant Training and Inclusion with Rachael Nemeth, CEO of Opus Training 29 : Breaking the Mold in Restaurant Training and Inclusion with Rachael Nemeth, CEO of Opus Training I have 3 questions for you:

  1. Does your restaurant’s training program only come in 1 language?
  2. Is your training program out of date?
  3. Are you paying for an LMS that has too many bells and whistles you are not using?

If you are shaking your head to any or all of these questions, we are about to blow your mind!


Transform your team and enhance your restaurant's performance with the insights from Rachael Nemeth, the dynamic CEO and co-founder of Opus.

Her innovative strategies are a game-changer in a sector ripe for disruption. As a descendant of a hospitality-rich lineage and a pivotal figure in Union Square Hospitality Group, Rachael brings a wealth of knowledge to our table, dissecting the flaws in traditional training and revealing how Opus’s multilingual, integrated training platform is shaping the future of restaurant work.

Discover how Opus is not only advancing staff education but also cultivating inclusive work environments where diversity thrives.

During the throes of the pandemic, businesses had to evolve or face extinction.

Rachael illustrates this with the story of ESL Works' extraordinary pivot to support frontline workers with essential safety training—right through their phones.

The birth of Opus from this crucible moment epitomizes the resilience and ingenuity required in today's fast-paced world. This platform has revolutionized the way employees engage with training, removing outdated barriers and ushering in a new era of efficiency and accessibility that benefits both managers and their teams.

As we wrap up this enlightening session, we examine how Opus is not just redefining training, but also enhancing workplace culture and the economic prospects of those in the restaurant industry.

Rachael highlights the importance of a solid start during the initial 90 days of employment and how Opus extends its utility beyond training, serving as a continuous coaching tool.

If you're a leader looking to empower your team with the skills they need to excel, join us to explore how Opus is crafting a cultural shift towards a more inclusive, educated, and opportunity-rich hospitality landscape.

More Resources:
Opus


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> I have 3 questions for you:

  1. Does your restaurant’s training program only come in 1 language?
  2. Is your training program out of date?
  3. Are you paying for an LMS that has too many bells and whistles you are not using?

If you are shaking your head to any or all of these questions, we are about to blow your mind!


Transform your team and enhance your restaurant's performance with the insights from Rachael Nemeth, the dynamic CEO and co-founder of Opus.

Her innovative strategies are a game-changer in a sector ripe for disruption. As a descendant of a hospitality-rich lineage and a pivotal figure in Union Square Hospitality Group, Rachael brings a wealth of knowledge to our table, dissecting the flaws in traditional training and revealing how Opus’s multilingual, integrated training platform is shaping the future of restaurant work.

Discover how Opus is not only advancing staff education but also cultivating inclusive work environments where diversity thrives.

During the throes of the pandemic, businesses had to evolve or face extinction.

Rachael illustrates this with the story of ESL Works' extraordinary pivot to support frontline workers with essential safety training—right through their phones.

The birth of Opus from this crucible moment epitomizes the resilience and ingenuity required in today's fast-paced world. This platform has revolutionized the way employees engage with training, removing outdated barriers and ushering in a new era of efficiency and accessibility that benefits both managers and their teams.

As we wrap up this enlightening session, we examine how Opus is not just redefining training, but also enhancing workplace culture and the economic prospects of those in the restaurant industry.

Rachael highlights the importance of a solid start during the initial 90 days of employment and how Opus extends its utility beyond training, serving as a continuous coaching tool.

If you're a leader looking to empower your team with the skills they need to excel, join us to explore how Opus is crafting a cultural shift towards a more inclusive, educated, and opportunity-rich hospitality landscape.

More Resources:
Opus


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14721736 Mon, 25 Mar 2024 04:00:00 -0400 2374 full false 28 : The Secret to Leveraging Your Strengths as a Hospitality Leader 28 : The Secret to Leveraging Your Strengths as a Hospitality Leader Are you a restaurant leader who loves to geek out on self awareness assessments?

If so, stick around as I offer a leadership development resource that focuses on your strengths, rather than your weaknesses.

Today, I am going to:

  • highlight the book Strenghtsfinder
  • share 5 of the 34 strengths outlined in the book
  • give you tips on how you can implement this tool into your restaurant to develop your entire team.


Embark on a transformative journey with me as I unveil the potent impact of the StrengthsFinder tool on the world of restaurant leadership.

Imagine a workplace where each person's unique abilities are not just acknowledged, but actively celebrated - that's the vision I shares in this heartfelt narrative, drawing from my own experiences of self-discovery and team management.

My top strengths - harmony, achiever, responsibility, deliberative, and consistency - are the lighthouse guiding my approach, influencing everything from daily operations to personal ambitions, evidenced by my dedicated annual retreat for reflection.

My enthusiasm is palpable as I recount a pivotal moment: a book that shifted my perspective on potential, both within my team and herself, sparking plans to foster a strengths-focused environment despite initial skepticism from higher-ups.

I reflect on past chances slipped by and looks to a future where strengths assessment is a keystone in the restaurant industry, enhancing support and amplifying individual performance.

Join me to gain insights into a leadership style that's reshaping the restaurant scene, one strength at a time.

Additional Resources:

StrengthsFinder
https://www.gallup.com/cliftonstrengths/en/254033/strengthsfinder.aspx

35 Restaurant Podcasts You Don't Want to Miss | On the Line | Toast POS
 https://pos.toasttab.com/blog/on-the-line/restaurant-podcasts

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Are you a restaurant leader who loves to geek out on self awareness assessments?

If so, stick around as I offer a leadership development resource that focuses on your strengths, rather than your weaknesses.

Today, I am going to:

  • highlight the book Strenghtsfinder
  • share 5 of the 34 strengths outlined in the book
  • give you tips on how you can implement this tool into your restaurant to develop your entire team.


Embark on a transformative journey with me as I unveil the potent impact of the StrengthsFinder tool on the world of restaurant leadership.

Imagine a workplace where each person's unique abilities are not just acknowledged, but actively celebrated - that's the vision I shares in this heartfelt narrative, drawing from my own experiences of self-discovery and team management.

My top strengths - harmony, achiever, responsibility, deliberative, and consistency - are the lighthouse guiding my approach, influencing everything from daily operations to personal ambitions, evidenced by my dedicated annual retreat for reflection.

My enthusiasm is palpable as I recount a pivotal moment: a book that shifted my perspective on potential, both within my team and herself, sparking plans to foster a strengths-focused environment despite initial skepticism from higher-ups.

I reflect on past chances slipped by and looks to a future where strengths assessment is a keystone in the restaurant industry, enhancing support and amplifying individual performance.

Join me to gain insights into a leadership style that's reshaping the restaurant scene, one strength at a time.

Additional Resources:

StrengthsFinder
https://www.gallup.com/cliftonstrengths/en/254033/strengthsfinder.aspx

35 Restaurant Podcasts You Don't Want to Miss | On the Line | Toast POS
 https://pos.toasttab.com/blog/on-the-line/restaurant-podcasts

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14696859 Mon, 18 Mar 2024 04:00:00 -0400 1283 full false 27 : One of the Best Ways to Protect Your Body from The Long Term Effects of Working in the Restaurant Industry 27 : One of the Best Ways to Protect Your Body from The Long Term Effects of Working in the Restaurant Industry If you are suffering from anxiety, depression, addiction or chronic pain and looking for a customized treatment plan, I’ve got a solution for you on this episode.


From the high-octane environment of a restaurant to the hushed tones of a healing space, my journey has been nothing short of miraculous.

Discover the unexpected pathways to wellness as Dierdre Mangan, a luminary in acupuncture and Chinese herbal medicine, joins me to unravel the mysteries of this ancient practice and its profound effects on those battling the stress fires of the hospitality industry.

Dierdre's transition from the culinary chaos to the calm of acupuncture therapy, coupled with her enthralling experiences of aiding her mother through cancer and her own health tribulations, casts a new light on the myriad ways acupuncture can touch and transform lives.

Wrapping up, our conversation isn't just about the needles and the knots; it's a celebration of community, learning, and the vibrant connection we share in Denver.
 
So, if you're a restaurant leader looking to feed your mind as well as your customers, join us to glean insights that go beyond the menu.

Connect with us on LinkedIn, share this journey with your network, and stay tuned for the next episode.

More about Dierdre:

Website: www.bumblebeeacu.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you are suffering from anxiety, depression, addiction or chronic pain and looking for a customized treatment plan, I’ve got a solution for you on this episode.


From the high-octane environment of a restaurant to the hushed tones of a healing space, my journey has been nothing short of miraculous.

Discover the unexpected pathways to wellness as Dierdre Mangan, a luminary in acupuncture and Chinese herbal medicine, joins me to unravel the mysteries of this ancient practice and its profound effects on those battling the stress fires of the hospitality industry.

Dierdre's transition from the culinary chaos to the calm of acupuncture therapy, coupled with her enthralling experiences of aiding her mother through cancer and her own health tribulations, casts a new light on the myriad ways acupuncture can touch and transform lives.

Wrapping up, our conversation isn't just about the needles and the knots; it's a celebration of community, learning, and the vibrant connection we share in Denver.
 
So, if you're a restaurant leader looking to feed your mind as well as your customers, join us to glean insights that go beyond the menu.

Connect with us on LinkedIn, share this journey with your network, and stay tuned for the next episode.

More about Dierdre:

Website: www.bumblebeeacu.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14638953 Mon, 11 Mar 2024 04:00:00 -0400 1813 full false 26 : The Most Explosive Beverage Trend of 2024 : Explore the Phony Negroni with Louie Catizone of St Agrestis 26 : The Most Explosive Beverage Trend of 2024 : Explore the Phony Negroni with Louie Catizone of St Agrestis If you are a restaurant owner or operator looking to increase sales or enhance your beverage program, listen up. Today, I am interviewing an owner and producer of one of the most explosive beverage trends for 2024, non alcoholic cocktails.


Unlock the secret to enticing your guests with the allure of a perfectly crafted non-alcoholic cocktail.

Join me, Christin Marvin, as we sit down with Louie Catizone, the innovative mind behind St Agrestis, to discuss the seismic shift in the beverage industry toward alcohol-free options that don't skimp on sophistication or flavor.

This episode promises to redefine your dinner outings with insights into the creation of non-alcoholic concoctions like the Phony Negroni and Amaro Falso, beverages that are quickly becoming the pride of menus at trendsetting restaurants and bars.

We'll reveal how these expertly crafted drinks are not just alternatives but are stars in their own right, reshaping the future of social dining.

In our candid conversation, Louis shares the meticulous three-year process of formulating a Negroni sans alcohol that still carries the beloved cocktail's signature complexity.

We'll find out how St Agrestis is mastering the art of non-alcoholic mixology, weaving in cultural backstories and revolutionizing the way these beverages are integrated into menus.

From the importance of presentation to the training of staff in conveying the unique narrative of each drink, this episode is your guide to understanding and embracing the cultural and practical shifts paving the way for a new era of inclusive and mindful drinking.

So, whether you're exploring sober curiosity or just yearning for a night out that leaves you feeling clear-headed in the morning, let's raise a glass to the non-alcoholic cocktail revolution.

Learn more about St. Agrestis

@st_agrestis

@Louie Catizone 

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you are a restaurant owner or operator looking to increase sales or enhance your beverage program, listen up. Today, I am interviewing an owner and producer of one of the most explosive beverage trends for 2024, non alcoholic cocktails.


Unlock the secret to enticing your guests with the allure of a perfectly crafted non-alcoholic cocktail.

Join me, Christin Marvin, as we sit down with Louie Catizone, the innovative mind behind St Agrestis, to discuss the seismic shift in the beverage industry toward alcohol-free options that don't skimp on sophistication or flavor.

This episode promises to redefine your dinner outings with insights into the creation of non-alcoholic concoctions like the Phony Negroni and Amaro Falso, beverages that are quickly becoming the pride of menus at trendsetting restaurants and bars.

We'll reveal how these expertly crafted drinks are not just alternatives but are stars in their own right, reshaping the future of social dining.

In our candid conversation, Louis shares the meticulous three-year process of formulating a Negroni sans alcohol that still carries the beloved cocktail's signature complexity.

We'll find out how St Agrestis is mastering the art of non-alcoholic mixology, weaving in cultural backstories and revolutionizing the way these beverages are integrated into menus.

From the importance of presentation to the training of staff in conveying the unique narrative of each drink, this episode is your guide to understanding and embracing the cultural and practical shifts paving the way for a new era of inclusive and mindful drinking.

So, whether you're exploring sober curiosity or just yearning for a night out that leaves you feeling clear-headed in the morning, let's raise a glass to the non-alcoholic cocktail revolution.

Learn more about St. Agrestis

@st_agrestis

@Louie Catizone 

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14607451 Mon, 04 Mar 2024 04:00:00 -0500 2375 full false 25 : The Secret to Mastering the Art of Restaurant Marketing with Chip Klose 25 : The Secret to Mastering the Art of Restaurant Marketing with Chip Klose  If you're a restaurant owner seeking clarity and a strategic approach to enhance your restaurant's marketing, this episode is for you.

Unlock the secrets of restaurant marketing success as we sit down with Chip Klose, the brains behind  the book 'Restaurant Marketing Mindset.'

We discuss the real definition of marketing, how 80% of marketing happens behind your back and why there is a relationship between marketing and operations that must exist for any restaurant to succeed.

Our discussion serves up a platter of perspectives on how the subtleties of marketing weave into the tapestry of operational excellence.

Diving into Chip's book-writing adventure, we expose the realities of drafting a manuscript and the creative odyssey that ensues.

Listen closely for a fresh take on the truth that much of your restaurant's marketing magic occurs outside the direct purview of an owner, deeply rooted in the emotional bonds and perceptions of your diners.

We're stirring the pot on the role of social media and the essence of marketing for those offering products or services, with a focus on the indispensable task of honing in on your audience.

Our chat pulls back the curtain on the necessity of intention in communication, revealing how a well-orchestrated marketing symphony plays in concert with systems and goals. It's not about posting for the sake of visibility; it's about crafting a narrative that resonates and endures.

We've garnished this segment with practical exercises from Chip's book, giving you the ingredients to ensure your restaurant thrives, even if you step away from the helm for a fortnight.

Raising a glass to hospitality, we recount tales of generosity and attentiveness inspired by none other than Danny Meyer's Union Square Hospitality Group.

By empowering staff with the freedom to dazzle guests spontaneously, we highlight the exponential value ingrained in authentic moments of surprise and delight.

Moreover, we dissect market research's pivotal role, debating whether to construct a product and then seek an audience or to sculpt an offering that suits an existing demand.

This episode is a deep dish of wisdom, not only on strategies but also cultivating a marketing mindset that champions adaptability, customer-centric service, and a vision that unites your team for an enduring narrative of success. Join us for a masterclass in transforming your restaurant into a story that's relished and recounted time and again.

To learn more about Chip Klose and his book, "The Restaurant Marketing Mindset," visit his website.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]>  If you're a restaurant owner seeking clarity and a strategic approach to enhance your restaurant's marketing, this episode is for you.

Unlock the secrets of restaurant marketing success as we sit down with Chip Klose, the brains behind  the book 'Restaurant Marketing Mindset.'

We discuss the real definition of marketing, how 80% of marketing happens behind your back and why there is a relationship between marketing and operations that must exist for any restaurant to succeed.

Our discussion serves up a platter of perspectives on how the subtleties of marketing weave into the tapestry of operational excellence.

Diving into Chip's book-writing adventure, we expose the realities of drafting a manuscript and the creative odyssey that ensues.

Listen closely for a fresh take on the truth that much of your restaurant's marketing magic occurs outside the direct purview of an owner, deeply rooted in the emotional bonds and perceptions of your diners.

We're stirring the pot on the role of social media and the essence of marketing for those offering products or services, with a focus on the indispensable task of honing in on your audience.

Our chat pulls back the curtain on the necessity of intention in communication, revealing how a well-orchestrated marketing symphony plays in concert with systems and goals. It's not about posting for the sake of visibility; it's about crafting a narrative that resonates and endures.

We've garnished this segment with practical exercises from Chip's book, giving you the ingredients to ensure your restaurant thrives, even if you step away from the helm for a fortnight.

Raising a glass to hospitality, we recount tales of generosity and attentiveness inspired by none other than Danny Meyer's Union Square Hospitality Group.

By empowering staff with the freedom to dazzle guests spontaneously, we highlight the exponential value ingrained in authentic moments of surprise and delight.

Moreover, we dissect market research's pivotal role, debating whether to construct a product and then seek an audience or to sculpt an offering that suits an existing demand.

This episode is a deep dish of wisdom, not only on strategies but also cultivating a marketing mindset that champions adaptability, customer-centric service, and a vision that unites your team for an enduring narrative of success. Join us for a masterclass in transforming your restaurant into a story that's relished and recounted time and again.

To learn more about Chip Klose and his book, "The Restaurant Marketing Mindset," visit his website.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14534390 Mon, 26 Feb 2024 04:00:00 -0500 2469 full false 24 : How Your People-Pleaser Leadership is Holding You Back from Being Successful and Happy 24 : How Your People-Pleaser Leadership is Holding You Back from Being Successful and Happy Are you a people pleaser? Is your people pleaser leadership style getting in the way of having tough conversations with your team or leading you to resent them? If so, tune into this episode.

 In today’s episode, I will teach you how:

  • leading with a people pleaser mindset in the hospitality can help you be successful and hold you back 
  • give you 3 tips on how you change start shifting your leadership style to one that’s more productive. 


Struggling with the urge to please everyone can be an Achilles' heel for many leaders. If this is you, let's connect.

As we navigate the high-stakes environment of hospitality management, this episode peels back the layers of a people-pleaser leadership style, examining the hidden toll it takes on restaurant operations and personal well-being. 

With insight from fellow industry leaders, we share personal anecdotes that illuminate the deep-seated childhood origins of these self-sabotaging habits. 

We're not just recounting woes; this conversation is packed with actionable advice to help you strike a healthier balance, delegate strategically, and foster resilience in your team.

This candid dialogue also tackles the beast of burnout and the transformative journey from a congeniality-driven manager to an empowering, decisive leader. 

I dissect the crippling effects of high staff turnover on service quality and operational costs, emphasizing the necessity of tough yet constructive conversations. 

By providing a framework for clear expectations, performance metrics, and growth opportunities, I shed light on the path to a more efficient and harmonious restaurant culture. 

So if you're ready to trade in the exhaustion of people-pleasing for a leadership style that energizes and elevates your team, this episode is your guide to making that leap.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Are you a people pleaser? Is your people pleaser leadership style getting in the way of having tough conversations with your team or leading you to resent them? If so, tune into this episode.

 In today’s episode, I will teach you how:

  • leading with a people pleaser mindset in the hospitality can help you be successful and hold you back 
  • give you 3 tips on how you change start shifting your leadership style to one that’s more productive. 


Struggling with the urge to please everyone can be an Achilles' heel for many leaders. If this is you, let's connect.

As we navigate the high-stakes environment of hospitality management, this episode peels back the layers of a people-pleaser leadership style, examining the hidden toll it takes on restaurant operations and personal well-being. 

With insight from fellow industry leaders, we share personal anecdotes that illuminate the deep-seated childhood origins of these self-sabotaging habits. 

We're not just recounting woes; this conversation is packed with actionable advice to help you strike a healthier balance, delegate strategically, and foster resilience in your team.

This candid dialogue also tackles the beast of burnout and the transformative journey from a congeniality-driven manager to an empowering, decisive leader. 

I dissect the crippling effects of high staff turnover on service quality and operational costs, emphasizing the necessity of tough yet constructive conversations. 

By providing a framework for clear expectations, performance metrics, and growth opportunities, I shed light on the path to a more efficient and harmonious restaurant culture. 

So if you're ready to trade in the exhaustion of people-pleasing for a leadership style that energizes and elevates your team, this episode is your guide to making that leap.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14515745 Mon, 19 Feb 2024 04:00:00 -0500 1598 full false 23 : How to Launch and Grow an Artisan Food Business with Gloria Badilla, Owner of Chilttepica Salsa 23 : How to Launch and Grow an Artisan Food Business with Gloria Badilla, Owner of Chilttepica Salsa Have you ever felt the pull to drop everything and chase your culinary dreams?

Discover how Gloria Badilla's Chilttepica Salsa is not just a business, but a movement empowering communities. 

Gloria Badilla, the visionary founder of Chilttepica Salsa, did just that, and she's here to stir up some inspiration.

As we slice into Gloria's story, we uncover her decade-long journey of cultivating both Chilttepica Salsa and a dedicated team that thrives on community support.

We spice up the conversation with tales of the Chiltepin pepper, an ingredient that's not just a flavor enhancer, but a thread woven into the rich tapestry of her family's heritage and the Arizona Sonora Desert's culture.

This episode is a feast of wisdom for anyone hungry to understand the intricate recipe for launching and growing an artisanal food business with deep local roots.

From the humble beginnings at farmers markets to the potential of lining the shelves at Costco, we flip the lid on what it really takes to succeed in the small business food scene.

It's not just about the barcodes and nutrition labels—it's about the stories, the chance encounters, and the resilience in the face of operational and financial hurdles.

Then,  journey with us to a small farming community by the Sonora River, where a group of hardworking mothers mix tradition with empowerment, serving as the backbone of Gloria's salsa empire.

As we savor the details of managing work and family in the agricultural cycle, you'll taste the struggle and triumph through the pandemic and get a sneak peek at what's simmering next for Gloria and her team.

Join us for a true story of passion, perseverance, and peppers that's sure to leave you craving your next big adventure.

Get Your Taste of Chilttepica here online or visit:

Tucson Botanic Gardens
Tohono Chul
Food Conspiracy Co-op
La Estrella Bakery

Tucson City of Gastronomy

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Have you ever felt the pull to drop everything and chase your culinary dreams?

Discover how Gloria Badilla's Chilttepica Salsa is not just a business, but a movement empowering communities. 

Gloria Badilla, the visionary founder of Chilttepica Salsa, did just that, and she's here to stir up some inspiration.

As we slice into Gloria's story, we uncover her decade-long journey of cultivating both Chilttepica Salsa and a dedicated team that thrives on community support.

We spice up the conversation with tales of the Chiltepin pepper, an ingredient that's not just a flavor enhancer, but a thread woven into the rich tapestry of her family's heritage and the Arizona Sonora Desert's culture.

This episode is a feast of wisdom for anyone hungry to understand the intricate recipe for launching and growing an artisanal food business with deep local roots.

From the humble beginnings at farmers markets to the potential of lining the shelves at Costco, we flip the lid on what it really takes to succeed in the small business food scene.

It's not just about the barcodes and nutrition labels—it's about the stories, the chance encounters, and the resilience in the face of operational and financial hurdles.

Then,  journey with us to a small farming community by the Sonora River, where a group of hardworking mothers mix tradition with empowerment, serving as the backbone of Gloria's salsa empire.

As we savor the details of managing work and family in the agricultural cycle, you'll taste the struggle and triumph through the pandemic and get a sneak peek at what's simmering next for Gloria and her team.

Join us for a true story of passion, perseverance, and peppers that's sure to leave you craving your next big adventure.

Get Your Taste of Chilttepica here online or visit:

Tucson Botanic Gardens
Tohono Chul
Food Conspiracy Co-op
La Estrella Bakery

Tucson City of Gastronomy

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14452244 Mon, 12 Feb 2024 04:00:00 -0500 1919 full false 22 : How to Get Sober with Your Spouse 22 : How to Get Sober with Your Spouse This episode isn't just a look into our sober life; it's a blueprint for anyone curious about how sobriety can cement a partnership and offer a renewed sense of purpose.

Embarking on a sober journey isn't just about giving up a substance; it's about rediscovering life and love through a clear lens.

Tyler and I open up about the raw and transformative experience we faced as a couple when we chose to eliminate alcohol from our lives.

As we peeled back the layers of our past indulgences and the social tapestry we'd woven around them, we found ourselves embarking on a profound journey of rediscovery.

From the moment we decided to clear our home of over 50 cases of wine to redefining how we engage in the vibrant culinary world of Denver, this episode is rich with the narrative of our evolution.

Listen in as we share the strategies that kept us socially connected and professionally active in the restaurant industry, despite our newfound sobriety.

We candidly discuss the challenges of relearning to enjoy activities, from dining out to golfing, without the familiar clutch of a drink.

Join me for a conversation that promises not only insights but also inspiration for those considering a life free from alcohol.

Resource
CHOW

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This episode isn't just a look into our sober life; it's a blueprint for anyone curious about how sobriety can cement a partnership and offer a renewed sense of purpose.

Embarking on a sober journey isn't just about giving up a substance; it's about rediscovering life and love through a clear lens.

Tyler and I open up about the raw and transformative experience we faced as a couple when we chose to eliminate alcohol from our lives.

As we peeled back the layers of our past indulgences and the social tapestry we'd woven around them, we found ourselves embarking on a profound journey of rediscovery.

From the moment we decided to clear our home of over 50 cases of wine to redefining how we engage in the vibrant culinary world of Denver, this episode is rich with the narrative of our evolution.

Listen in as we share the strategies that kept us socially connected and professionally active in the restaurant industry, despite our newfound sobriety.

We candidly discuss the challenges of relearning to enjoy activities, from dining out to golfing, without the familiar clutch of a drink.

Join me for a conversation that promises not only insights but also inspiration for those considering a life free from alcohol.

Resource
CHOW

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14429959 Mon, 05 Feb 2024 04:00:00 -0500 646 full false 21 : Overcoming Addiction and Rebuilding Confidence with Chef Coach Adam Lamb 21 : Overcoming Addiction and Rebuilding Confidence with Chef Coach Adam Lamb Today, I am proud to share an episode with my friend, Adam Lamb.

Chef Coach Adam Lamb has been a wonderful advocate and advisor for me in my new journey as an entrepreneur.

He and I were planning on recording an episode on job satisfaction in the hospitality industry and then, as we do, we got into a deep conversation about our successes and challenges as entrepreneurs and said, fuck it, let’s hit the record button. 

If your job satisfaction in the hospitality industry is slipping, I've been there, let's chat.

In this episode with get real about our lessons in:

  • Vulnerability
  • Growth
  • The Power of Community Connections in our Business Success

Subscribe and listen here https://www.buzzsprout.com/2220802/14356766

I’d love to learn more about you, the listener. Complete this brief survey here.

Embarking on an entrepreneurial journey is much like sailing into a stormy sea; it tests your resilience and demands a strength you may not know you possess. 

Together with the charismatic Chef Coach Adam Lamb, we navigate the tumultuous waters of business ownership, sharing our own stories of vulnerability and the pivotal role community plays in weathering the tempest. 

From the hospitality industry's grind to the enlightening transition of working on your business rather than in it, this episode is a lighthouse for those seeking guidance through the fog of entrepreneurship.

Let's talk about transformation, not just of businesses but of lives. Our candid sharing of a personal health saga, from back surgery to battling addictions, intersects with the philosophy of 'mr 1%'—the belief that tiny, consistent improvements lead to monumental change. 

Adam and I discuss how prioritizing physical health can be the keystone to taking on new ventures, all while reinforcing the importance of resilience, whether you're solo at the helm of your enterprise or part of a larger crew.

As we chart our course towards the horizon, the episode unveils strategies for building resilience and the importance of genuine human connections, even amidst the solitude of solopreneurship. 

We also cast our gaze forward, sharing dreams of culinary travel and the cultural immersion it promises. If you're ready to embrace the next wave of personal and professional growth, this conversation with Adam Lamb offers the insights and humor needed to navigate the entrepreneurial seas.

You can learn more by emailing him at adam@cheflifecoaching.com, or call 828-407-3359
Facebook @https://www.facebook.com/chefadammlamb
LinkedIn @ https://www.linkedin.com/in/adamlamb/
Instagram @ https://www.instagram.com/chefadammlamb/

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Today, I am proud to share an episode with my friend, Adam Lamb.

Chef Coach Adam Lamb has been a wonderful advocate and advisor for me in my new journey as an entrepreneur.

He and I were planning on recording an episode on job satisfaction in the hospitality industry and then, as we do, we got into a deep conversation about our successes and challenges as entrepreneurs and said, fuck it, let’s hit the record button. 

If your job satisfaction in the hospitality industry is slipping, I've been there, let's chat.

In this episode with get real about our lessons in:

  • Vulnerability
  • Growth
  • The Power of Community Connections in our Business Success

Subscribe and listen here https://www.buzzsprout.com/2220802/14356766

I’d love to learn more about you, the listener. Complete this brief survey here.

Embarking on an entrepreneurial journey is much like sailing into a stormy sea; it tests your resilience and demands a strength you may not know you possess. 

Together with the charismatic Chef Coach Adam Lamb, we navigate the tumultuous waters of business ownership, sharing our own stories of vulnerability and the pivotal role community plays in weathering the tempest. 

From the hospitality industry's grind to the enlightening transition of working on your business rather than in it, this episode is a lighthouse for those seeking guidance through the fog of entrepreneurship.

Let's talk about transformation, not just of businesses but of lives. Our candid sharing of a personal health saga, from back surgery to battling addictions, intersects with the philosophy of 'mr 1%'—the belief that tiny, consistent improvements lead to monumental change. 

Adam and I discuss how prioritizing physical health can be the keystone to taking on new ventures, all while reinforcing the importance of resilience, whether you're solo at the helm of your enterprise or part of a larger crew.

As we chart our course towards the horizon, the episode unveils strategies for building resilience and the importance of genuine human connections, even amidst the solitude of solopreneurship. 

We also cast our gaze forward, sharing dreams of culinary travel and the cultural immersion it promises. If you're ready to embrace the next wave of personal and professional growth, this conversation with Adam Lamb offers the insights and humor needed to navigate the entrepreneurial seas.

You can learn more by emailing him at adam@cheflifecoaching.com, or call 828-407-3359
Facebook @https://www.facebook.com/chefadammlamb
LinkedIn @ https://www.linkedin.com/in/adamlamb/
Instagram @ https://www.instagram.com/chefadammlamb/

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14356766 Mon, 29 Jan 2024 04:00:00 -0500 3884 full true 20 : How to Navigate Sobriety in the Restaurant Scene with Cliff Blauvelt (Resources Included) 20 : How to Navigate Sobriety in the Restaurant Scene with Cliff Blauvelt (Resources Included) If you are curious about getting sober but uncertain about what living a sober life would look like while working in the restaurant industry, then this episode is for you.


Today, we are talking with Cliff Blauvelt, Denver restaurant owner about:

  • his journey to sobriety
  • how sobriety has impacted the success of his restaurant, Bodega
  • how he has built a team of like minded people

Subscribe to the No Hesitations Podcast here

Curious about how we could partner to grow your leadership and business? Click this link to schedule a 15 minute strategy session.

Imagine transforming your darkest hour into your finest triumph. Cliff Blauvelt did just that, reinventing himself and his Denver restaurant, Bodega, into a haven of sobriety within a field often drowning in excess.

As he recounts his journey from the depths of addiction to the peaks of personal and professional achievement, Cliff offers a raw, honest perspective on the difficulties of personal growth under the weight of a high-pressure culinary career. His story isn't just one of recovery but of revolutionizing the very culture of his workplace, prioritizing the health and wellness of his team.

Join us on this episode for a heart-to-heart with a man who turned his life's hardest lessons into a beacon of hope for others. Cliff shares the poignant shifts in his life post-sobriety, from redefining his social circles to rediscovering passions once clouded by alcohol.

As he leads Bodega, he also pioneers a new kind of leadership in the hospitality industry—one that's not afraid to put mental health at the forefront. The ripple effect of Cliff's transformation reaches far beyond his own life, as he fosters a community of support and growth at his restaurant and in the surrounding Sunnyside neighborhood.

We wrap up with a look at Bodega's ripple effect, extending a hand of support to a community grappling with its own challenges. Cliff's commitment echoes in the ethos of organizations like AA; service, support, and shared experience can be powerful catalysts for change.

With the growth and success of Bodega and the buzz around a new location, this episode is a testament to the transformative power of sobriety, the value of community, and the profound influence of one individual's journey on shaping a healthier, more connected industry. Join us for a conversation that's as inspiring as it is instructive, a true testament to the human spirit's ability to overcome and uplift.

I’d love to learn more about you, the listener. Complete this brief survey here.

If you, your restaurant team or anyone you know is in need of mental health or substance abuse resources, CHOW can help. Click here to view their meeting schedule and additional resources. 

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you are curious about getting sober but uncertain about what living a sober life would look like while working in the restaurant industry, then this episode is for you.


Today, we are talking with Cliff Blauvelt, Denver restaurant owner about:

  • his journey to sobriety
  • how sobriety has impacted the success of his restaurant, Bodega
  • how he has built a team of like minded people

Subscribe to the No Hesitations Podcast here

Curious about how we could partner to grow your leadership and business? Click this link to schedule a 15 minute strategy session.

Imagine transforming your darkest hour into your finest triumph. Cliff Blauvelt did just that, reinventing himself and his Denver restaurant, Bodega, into a haven of sobriety within a field often drowning in excess.

As he recounts his journey from the depths of addiction to the peaks of personal and professional achievement, Cliff offers a raw, honest perspective on the difficulties of personal growth under the weight of a high-pressure culinary career. His story isn't just one of recovery but of revolutionizing the very culture of his workplace, prioritizing the health and wellness of his team.

Join us on this episode for a heart-to-heart with a man who turned his life's hardest lessons into a beacon of hope for others. Cliff shares the poignant shifts in his life post-sobriety, from redefining his social circles to rediscovering passions once clouded by alcohol.

As he leads Bodega, he also pioneers a new kind of leadership in the hospitality industry—one that's not afraid to put mental health at the forefront. The ripple effect of Cliff's transformation reaches far beyond his own life, as he fosters a community of support and growth at his restaurant and in the surrounding Sunnyside neighborhood.

We wrap up with a look at Bodega's ripple effect, extending a hand of support to a community grappling with its own challenges. Cliff's commitment echoes in the ethos of organizations like AA; service, support, and shared experience can be powerful catalysts for change.

With the growth and success of Bodega and the buzz around a new location, this episode is a testament to the transformative power of sobriety, the value of community, and the profound influence of one individual's journey on shaping a healthier, more connected industry. Join us for a conversation that's as inspiring as it is instructive, a true testament to the human spirit's ability to overcome and uplift.

I’d love to learn more about you, the listener. Complete this brief survey here.

If you, your restaurant team or anyone you know is in need of mental health or substance abuse resources, CHOW can help. Click here to view their meeting schedule and additional resources. 

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14341998 Mon, 22 Jan 2024 04:00:00 -0500 3066 full true 19 : How to Retain Your Culinary Team with Simon Zatyrka 19 : How to Retain Your Culinary Team with Simon Zatyrka If you are a Chef  or restauranteur that is curious about how to turn your restaurant into a well oiled machine, this episode for you.


Today, we are talking with Simon Zatyrka, the Culinary Mechanic about:

  • Transforming your restaurant into a streamlined operation
  • Nurturing your team's growth through effective teaching 
  • How to go from burnout to entrepreneur.

I’d love to learn more about you, the listener. Complete this brief survey here.

Join us as Simon Zaturka, the Culinary Mechanic, shares the secrets to revving up your restaurant's engine for peak performance. With over 30 years of culinary finesse, Simon has transformed his chef's apron into an entrepreneur's suit of armor, and in this gripping discussion, he unfolds the roadmap to optimizing restaurant operations and nurturing a team's growth that won't just survive but thrive through any industry shakeup.

Simon and I travel down memory lane, reminiscing on the impactful shift from top-down to collaborative leadership styles. We reveal how the power of teaching and promoting from within can forge an unbreakable team spirit, capable of adapting to major staffing overhauls.

Relish the stories of kitchens transformed into meritocracies, where every saucepan and spatula has a purpose, and every team member knows their value. We highlight the importance of fostering a workplace where innovation isn't just encouraged—it's the main ingredient.

Huddle close for the final act of our culinary saga, where we explore the personal and professional renaissance that comes after the flames of burnout are extinguished. Picture a world where chefs carve out new niches beyond the kitchen, from tech-savvy solo ventures to leadership coaching. 

Learn how the Culinary Mechanic shifted gears, launching a successful consulting firm and a podcast to amplify the voices of those who cook, create, and lead with gusto. Get a taste of the diverse chef's journeys, stir in a dash of resilience, garnish with innovation, and you've got a recipe for an episode that's as nourishing for the soul as it is for the mind.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you are a Chef  or restauranteur that is curious about how to turn your restaurant into a well oiled machine, this episode for you.


Today, we are talking with Simon Zatyrka, the Culinary Mechanic about:

  • Transforming your restaurant into a streamlined operation
  • Nurturing your team's growth through effective teaching 
  • How to go from burnout to entrepreneur.

I’d love to learn more about you, the listener. Complete this brief survey here.

Join us as Simon Zaturka, the Culinary Mechanic, shares the secrets to revving up your restaurant's engine for peak performance. With over 30 years of culinary finesse, Simon has transformed his chef's apron into an entrepreneur's suit of armor, and in this gripping discussion, he unfolds the roadmap to optimizing restaurant operations and nurturing a team's growth that won't just survive but thrive through any industry shakeup.

Simon and I travel down memory lane, reminiscing on the impactful shift from top-down to collaborative leadership styles. We reveal how the power of teaching and promoting from within can forge an unbreakable team spirit, capable of adapting to major staffing overhauls.

Relish the stories of kitchens transformed into meritocracies, where every saucepan and spatula has a purpose, and every team member knows their value. We highlight the importance of fostering a workplace where innovation isn't just encouraged—it's the main ingredient.

Huddle close for the final act of our culinary saga, where we explore the personal and professional renaissance that comes after the flames of burnout are extinguished. Picture a world where chefs carve out new niches beyond the kitchen, from tech-savvy solo ventures to leadership coaching. 

Learn how the Culinary Mechanic shifted gears, launching a successful consulting firm and a podcast to amplify the voices of those who cook, create, and lead with gusto. Get a taste of the diverse chef's journeys, stir in a dash of resilience, garnish with innovation, and you've got a recipe for an episode that's as nourishing for the soul as it is for the mind.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14302481 Sat, 13 Jan 2024 10:00:00 -0500 2581 full false 18 : How to Navigate Balance and Passion: Will Brawley Unveils the Heart of Schedulefly and Restaurant Success 18 : How to Navigate Balance and Passion: Will Brawley Unveils the Heart of Schedulefly and Restaurant Success If you are a restaurant owner facing the challenge of building a successful business while staying true to your values, then stick around.

In this episode, we unravel the art of building a prosperous business while:

  • staying true to your values
  • addressing industry pain points 
  • achieving a harmonious balance between business growth and personal fulfillment

I’d love to learn more about you, the listener. Complete this brief survey here.

I am honored to welcome Wil Brawley, Co-Owner, Schedulefly Restaurant Employee Scheduling Software + Host of the Restaurant Owners Uncorked podcast with over 500 episodes and over 600,000 downloads (Wil's Flip Phone # is 704-906-2031 and he's always happy to chat). 

***Mention the No Hesitations Podcast to get 10% off at Schedulefly***


As we peel back the layers of Schedulefly's growth, you'll hear how Will and his team embraced the challenge of fine-tuning the balance between scaling a business and living a life unencumbered by an all-consuming workload. It's a testament to the power of a resilient, customer-centric approach that flourished amidst the waves of a pandemic and the trials of a ransomware attack. 

This chapter of our dialogue is an inspiring blueprint for anyone looking to cultivate a business environment where the well-being of one's team is as crucial as the satisfaction of the customer base.

Our insightful exchange culminates with an exploration of why a user-friendly experience is crucial to building trust and loyalty among clients. You'll be regaled with an account of a client's brief departure and swift return to the simplicity of Schedulefly, a move that underscores the value of intuitive technology in a field where human connection takes center stage. 

The episode wraps up with a celebration of leadership and a nod to the unwavering spirit that defines the restaurant community. Join us for this illuminating episode and walk away with a renewed perspective on what it means to lead and succeed in the restaurant industry.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you are a restaurant owner facing the challenge of building a successful business while staying true to your values, then stick around.

In this episode, we unravel the art of building a prosperous business while:

  • staying true to your values
  • addressing industry pain points 
  • achieving a harmonious balance between business growth and personal fulfillment

I’d love to learn more about you, the listener. Complete this brief survey here.

I am honored to welcome Wil Brawley, Co-Owner, Schedulefly Restaurant Employee Scheduling Software + Host of the Restaurant Owners Uncorked podcast with over 500 episodes and over 600,000 downloads (Wil's Flip Phone # is 704-906-2031 and he's always happy to chat). 

***Mention the No Hesitations Podcast to get 10% off at Schedulefly***


As we peel back the layers of Schedulefly's growth, you'll hear how Will and his team embraced the challenge of fine-tuning the balance between scaling a business and living a life unencumbered by an all-consuming workload. It's a testament to the power of a resilient, customer-centric approach that flourished amidst the waves of a pandemic and the trials of a ransomware attack. 

This chapter of our dialogue is an inspiring blueprint for anyone looking to cultivate a business environment where the well-being of one's team is as crucial as the satisfaction of the customer base.

Our insightful exchange culminates with an exploration of why a user-friendly experience is crucial to building trust and loyalty among clients. You'll be regaled with an account of a client's brief departure and swift return to the simplicity of Schedulefly, a move that underscores the value of intuitive technology in a field where human connection takes center stage. 

The episode wraps up with a celebration of leadership and a nod to the unwavering spirit that defines the restaurant community. Join us for this illuminating episode and walk away with a renewed perspective on what it means to lead and succeed in the restaurant industry.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14237435 Mon, 08 Jan 2024 08:00:00 -0500 2185 full false 17 : The Secret to Restaurant Success : Community Collaboration with Shane Reiser, CEO of Tucson Foodie 17 : The Secret to Restaurant Success : Community Collaboration with Shane Reiser, CEO of Tucson Foodie If you are a Tucson local restaurant owner looking to increase your sales by engaging more in your community, this episode is for you.

Subscribe to my weekly newsletter for more leadership tips.
https://www.solutionsbychristin.me/blog

Shane Reiser, CEO and "Head Foodie of Tucson Foodie,"  joins me, Christin Marvin, to dish out his flavorful story behind Tucson Foodie. You'll be captivated by how Shane's leadership journey has been spiced up with lessons on setting healthy boundaries and transitioning from a single revenue stream to a smorgasbord of business ventures, all while keeping the local food scene sizzling post-COVID-19.

I’d love to learn more about you, the listener. Complete this brief survey here.

As Tucson's palate expands, so does the need for innovative engagement. Feast your ears on how the Tucson Foodie Passport and Insiders Club are revolutionizing the way food enthusiasts connect with Tucson's diverse culinary landscape.

Shane and I chew over the growing pains and triumphs of rebranding the platform, emphasizing the importance of community support for local restaurants and the strength in numbers when it comes to Tucson's mouth-watering, locally-owned eateries.

Wrapping up our epicurean exchange, we get a serving of insight into Tucson Foodie's unique approach to sustainability in the food media industry. From ditching traditional revenue avenues to stirring up buzz with food festivals and wellness events, we're cooking up ways to keep our platform—and Tucson's restaurant scene—booming.

Join us at our table where collaboration is the secret sauce to success, and discover how Tucson's food culture is much more than just a trend; it's a testament to the power of community.

To Learn More about Tucson Foodie's Programs Visit:

http://www.tucsonfoodie.com
http://www.insiders.tucsonfoodie.com
http://passport.tucsonfoodie.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> If you are a Tucson local restaurant owner looking to increase your sales by engaging more in your community, this episode is for you.

Subscribe to my weekly newsletter for more leadership tips.
https://www.solutionsbychristin.me/blog

Shane Reiser, CEO and "Head Foodie of Tucson Foodie,"  joins me, Christin Marvin, to dish out his flavorful story behind Tucson Foodie. You'll be captivated by how Shane's leadership journey has been spiced up with lessons on setting healthy boundaries and transitioning from a single revenue stream to a smorgasbord of business ventures, all while keeping the local food scene sizzling post-COVID-19.

I’d love to learn more about you, the listener. Complete this brief survey here.

As Tucson's palate expands, so does the need for innovative engagement. Feast your ears on how the Tucson Foodie Passport and Insiders Club are revolutionizing the way food enthusiasts connect with Tucson's diverse culinary landscape.

Shane and I chew over the growing pains and triumphs of rebranding the platform, emphasizing the importance of community support for local restaurants and the strength in numbers when it comes to Tucson's mouth-watering, locally-owned eateries.

Wrapping up our epicurean exchange, we get a serving of insight into Tucson Foodie's unique approach to sustainability in the food media industry. From ditching traditional revenue avenues to stirring up buzz with food festivals and wellness events, we're cooking up ways to keep our platform—and Tucson's restaurant scene—booming.

Join us at our table where collaboration is the secret sauce to success, and discover how Tucson's food culture is much more than just a trend; it's a testament to the power of community.

To Learn More about Tucson Foodie's Programs Visit:

http://www.tucsonfoodie.com
http://www.insiders.tucsonfoodie.com
http://passport.tucsonfoodie.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14209614 Mon, 01 Jan 2024 06:00:00 -0500 3817 full false 16 : James Beard Award Winning Chef Janos Wilder on why Tucson is a Designated City of Gastronomy 16 : James Beard Award Winning Chef Janos Wilder on why Tucson is a Designated City of Gastronomy Embark on a flavorful journey with us at the TenWest Festival, where Tucson's very own esteemed Janos Wilder, president of the City of Gastronomy, unravels the tapestry of local heritage and innovation at the table.

Join Nick and I as we traverse the impact of Tucson's UNESCO City of Gastronomy title.

Revel in stories of chef ambassadors taking regional tastes to the world stage, and how Tucson's agricultural legacy fuels a resurgence of pride in heritage foods.

Prepare your palate for a feast of knowledge as we uncover the art behind Tucson's culinary renaissance. With Janos's guidance, we explore the transformation of the iconic Chile Relleno and other local dishes that merge with international flavors, illustrating the culinary creativity that defines Tucson.

Our conversation doesn't stop at taste, as we spotlight the City of Gastronomy's role in championing sustainability, local sourcing, and ethical employee practices.

Discover how these efforts weave a sustainable future for Tucson’s gastronomy, ensuring the preservation and celebration of heritage foods for generations to come.

Venture with us into the intimate and exclusive world of Studio Janos, where Janos's passion for storytelling through food takes center stage. Each dish served is a narrative of local ingredients and culinary heritage, crafted in an experience that caters to a select few.

Tune in for a feast of culture, innovation, and the unyielding values that sustain Tucson's gastronomic identity.

More Resources

Learn more about The City of Gastronomy here

Audio today brought to by Cloud Microphones

Check out the TenWest Festival here

Get involved with StartUp Tucson here

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Embark on a flavorful journey with us at the TenWest Festival, where Tucson's very own esteemed Janos Wilder, president of the City of Gastronomy, unravels the tapestry of local heritage and innovation at the table.

Join Nick and I as we traverse the impact of Tucson's UNESCO City of Gastronomy title.

Revel in stories of chef ambassadors taking regional tastes to the world stage, and how Tucson's agricultural legacy fuels a resurgence of pride in heritage foods.

Prepare your palate for a feast of knowledge as we uncover the art behind Tucson's culinary renaissance. With Janos's guidance, we explore the transformation of the iconic Chile Relleno and other local dishes that merge with international flavors, illustrating the culinary creativity that defines Tucson.

Our conversation doesn't stop at taste, as we spotlight the City of Gastronomy's role in championing sustainability, local sourcing, and ethical employee practices.

Discover how these efforts weave a sustainable future for Tucson’s gastronomy, ensuring the preservation and celebration of heritage foods for generations to come.

Venture with us into the intimate and exclusive world of Studio Janos, where Janos's passion for storytelling through food takes center stage. Each dish served is a narrative of local ingredients and culinary heritage, crafted in an experience that caters to a select few.

Tune in for a feast of culture, innovation, and the unyielding values that sustain Tucson's gastronomic identity.

More Resources

Learn more about The City of Gastronomy here

Audio today brought to by Cloud Microphones

Check out the TenWest Festival here

Get involved with StartUp Tucson here

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14186251 Mon, 25 Dec 2023 06:00:00 -0500 2040 full false 15 : 3 Ways to Overcome Burnout in Under 5 Minutes 15 : 3 Ways to Overcome Burnout in Under 5 Minutes In this episode, I highlight the 3 steps to overcoming burnout, self awareness, setting boundaries and prioritizing self care.

Have you ever felt the crushing weight of burnout, where every day feels like a marathon with no finish line in sight?

I've been there, and in this episode, I, Christin Marvin, pull back the curtain on my own battle with burnout in the relentless restaurant industry. With raw honesty, I recount the pivotal moments that propelled me from a state of physical pain and professional discontent to founding my own company, where joy and autonomy are now my daily companions.

As I delve into my journey, I open up about the transformative power of self-awareness, the strength found in setting boundaries, and the life-affirming practice of self-care.

This episode isn't just another burnout story; it's a road map for anyone in the throes of the restaurant world's frenetic pace who yearns to reclaim their passion and steer their business toward success.

I share the practical steps that helped me pivot, from seeking guidance through coaching to embracing nutrition, meditation, and journaling. Listen in and discover how taking these steps can not only lead you out of the depths of burnout but also spark profound personal growth and a renewed sense of purpose.

Subscribe and follow the No Hesitations podcast for this inspiring episode that promises to light the way for leaders in search of a healthier, more balanced professional life.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> In this episode, I highlight the 3 steps to overcoming burnout, self awareness, setting boundaries and prioritizing self care.

Have you ever felt the crushing weight of burnout, where every day feels like a marathon with no finish line in sight?

I've been there, and in this episode, I, Christin Marvin, pull back the curtain on my own battle with burnout in the relentless restaurant industry. With raw honesty, I recount the pivotal moments that propelled me from a state of physical pain and professional discontent to founding my own company, where joy and autonomy are now my daily companions.

As I delve into my journey, I open up about the transformative power of self-awareness, the strength found in setting boundaries, and the life-affirming practice of self-care.

This episode isn't just another burnout story; it's a road map for anyone in the throes of the restaurant world's frenetic pace who yearns to reclaim their passion and steer their business toward success.

I share the practical steps that helped me pivot, from seeking guidance through coaching to embracing nutrition, meditation, and journaling. Listen in and discover how taking these steps can not only lead you out of the depths of burnout but also spark profound personal growth and a renewed sense of purpose.

Subscribe and follow the No Hesitations podcast for this inspiring episode that promises to light the way for leaders in search of a healthier, more balanced professional life.

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14192076 Fri, 22 Dec 2023 08:00:00 -0500 297 full false 14 : Experience a Coaching Session on The Transformative Power of Acceptance: Tatiana Timmins on Personal Growth 14 : Experience a Coaching Session on The Transformative Power of Acceptance: Tatiana Timmins on Personal Growth Ever find yourself stuck in a job that's just not cutting it?

Ever felt the grip of self-doubt holding you back?

You're not alone.

Join me, your host Christin Marvin, as I sit down with the inspiring Tatiana Timmins, a lighthouse in the field of learning and organizational development. Tatiana opens up about her journey, shedding light on her evolution from self-judgment to empowerment, and her dedicated mission to embolden new recruiters.

I’d love to learn more about you, the listener. Complete this brief survey here.

We journey through Tatiana's thrilling training trips, explore her self-growth, and uncover the transformative power of acceptance and confidence. Buckle up as we navigate the raw narrative of personal growth and the courage to embrace change.

We discuss the often overlooked correlation between job satisfaction and happiness, debunk the myth that money brings joy, and underline the crucial importance of listening to our physical and emotional signals.

This candid conversation is a reminder to honor our bodies and fears, and muster the courage to make necessary changes for our well-being. Tune in for a heartening exploration of fear, growth, and the bravery to seek better situations.

You won't want to miss it.

Subscribe to the No Hesitations Podcast here

I’d love to learn more about you, the listener. Complete this brief survey here.

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, email me here Christin Marvin





P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Ever find yourself stuck in a job that's just not cutting it?

Ever felt the grip of self-doubt holding you back?

You're not alone.

Join me, your host Christin Marvin, as I sit down with the inspiring Tatiana Timmins, a lighthouse in the field of learning and organizational development. Tatiana opens up about her journey, shedding light on her evolution from self-judgment to empowerment, and her dedicated mission to embolden new recruiters.

I’d love to learn more about you, the listener. Complete this brief survey here.

We journey through Tatiana's thrilling training trips, explore her self-growth, and uncover the transformative power of acceptance and confidence. Buckle up as we navigate the raw narrative of personal growth and the courage to embrace change.

We discuss the often overlooked correlation between job satisfaction and happiness, debunk the myth that money brings joy, and underline the crucial importance of listening to our physical and emotional signals.

This candid conversation is a reminder to honor our bodies and fears, and muster the courage to make necessary changes for our well-being. Tune in for a heartening exploration of fear, growth, and the bravery to seek better situations.

You won't want to miss it.

Subscribe to the No Hesitations Podcast here

I’d love to learn more about you, the listener. Complete this brief survey here.

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, email me here Christin Marvin





P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14149989 Mon, 18 Dec 2023 07:00:00 -0500 2222 full false 13 : Resilience, Toughness and Competitiveness: Ingredients of Leadership Explored with Andrew Mangan and Ryan Farrell 13 : Resilience, Toughness and Competitiveness: Ingredients of Leadership Explored with Andrew Mangan and Ryan Farrell Learn about leadership from the perspective of competitive sports.

Brace yourself for a conversation that blends leadership, the beauty of competitive sports, and the essence of true camaraderie. We're joined by Andrew Mangan and Ryan Farrell, two ultimate Frisbee maestros who have managed to keep their 20-year-old friendship intact amidst their competitive spirit. Their intriguing story highlights how a shared love for a sport can not only nourish friendship but also foster remarkable leadership skills.

We’re thrilled to have guests, Ryan and Andrew give us a fresh insight into leadership development. They illuminate their journey, discussing various inspirations and emphasizing curiosity and hard work as driving forces behind successful leaders.

In line with this, we probe into the role of personal growth and curiosity in leadership, underscoring its significance in decision-making, maintaining relationships, and accountability.

In the final chapter, we delve deeper into the realms of resilience, toughness, and competitiveness with Andrew and Ryan. Drawn from personal experiences, the duo shares how these elements have played a pivotal role in their leadership journey.

It's all about how hard love for competitiveness or the bond forged through shared experiences can steer your leadership path. Get set for a captivating exploration of leadership, competitiveness, and camaraderie that will leave you with inspiring insights.

Don't miss out on this one!

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Learn about leadership from the perspective of competitive sports.

Brace yourself for a conversation that blends leadership, the beauty of competitive sports, and the essence of true camaraderie. We're joined by Andrew Mangan and Ryan Farrell, two ultimate Frisbee maestros who have managed to keep their 20-year-old friendship intact amidst their competitive spirit. Their intriguing story highlights how a shared love for a sport can not only nourish friendship but also foster remarkable leadership skills.

We’re thrilled to have guests, Ryan and Andrew give us a fresh insight into leadership development. They illuminate their journey, discussing various inspirations and emphasizing curiosity and hard work as driving forces behind successful leaders.

In line with this, we probe into the role of personal growth and curiosity in leadership, underscoring its significance in decision-making, maintaining relationships, and accountability.

In the final chapter, we delve deeper into the realms of resilience, toughness, and competitiveness with Andrew and Ryan. Drawn from personal experiences, the duo shares how these elements have played a pivotal role in their leadership journey.

It's all about how hard love for competitiveness or the bond forged through shared experiences can steer your leadership path. Get set for a captivating exploration of leadership, competitiveness, and camaraderie that will leave you with inspiring insights.

Don't miss out on this one!

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14109839 Mon, 11 Dec 2023 07:00:00 -0500 2555 full false 12 : From Hospitality to Houses: Navigating Career Transition and Leadership with Nick Papantonakis 12 : From Hospitality to Houses: Navigating Career Transition and Leadership with Nick Papantonakis This is how leadership skills crafted in a bustling restaurant can seamlessly transfer into the real estate industry.

Our guest, Nick Papantonakis, has done exactly that. After spending over a decade climbing the ranks at Snooze AM Eatery, Nick now takes his proven leadership acumen into a whole new realm, real estate.

Hear him recount his journey from a 16-year-old looking for a job to a leadership junkie, shaping future leaders and his recent transition to the real estate industry.

We also delve into the contentious debate about the role of education in the restaurant business. Drawing from personal experiences and contrasting perspectives, we navigate the shifting tides of opinions on college degrees in the hospitality industry.

From appreciating the undeniable value of hands-on experience and emotional intelligence to questioning the relevance of higher education, we dissect it all. Listen in to hear his story as a PhD dropout and the myriad reasons why one might decide to pursue higher education.

Finally, we shift gears to listen to a riveting tale of a restaurant manager who was dealt a career-defining ultimatum. Discover how he regained his footing with a change of scene and a new leadership position. His journey poses a stark reminder of the challenges of balancing work with family life, especially under the current pandemic scenario.

Wrapping up, we engage with Nick Papantonakis co-host of the podcast, "Brewskies, and House Keys", discussing his journey from education to real estate and the critical role of mentorship in the industry.

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is how leadership skills crafted in a bustling restaurant can seamlessly transfer into the real estate industry.

Our guest, Nick Papantonakis, has done exactly that. After spending over a decade climbing the ranks at Snooze AM Eatery, Nick now takes his proven leadership acumen into a whole new realm, real estate.

Hear him recount his journey from a 16-year-old looking for a job to a leadership junkie, shaping future leaders and his recent transition to the real estate industry.

We also delve into the contentious debate about the role of education in the restaurant business. Drawing from personal experiences and contrasting perspectives, we navigate the shifting tides of opinions on college degrees in the hospitality industry.

From appreciating the undeniable value of hands-on experience and emotional intelligence to questioning the relevance of higher education, we dissect it all. Listen in to hear his story as a PhD dropout and the myriad reasons why one might decide to pursue higher education.

Finally, we shift gears to listen to a riveting tale of a restaurant manager who was dealt a career-defining ultimatum. Discover how he regained his footing with a change of scene and a new leadership position. His journey poses a stark reminder of the challenges of balancing work with family life, especially under the current pandemic scenario.

Wrapping up, we engage with Nick Papantonakis co-host of the podcast, "Brewskies, and House Keys", discussing his journey from education to real estate and the critical role of mentorship in the industry.

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14072140 Mon, 04 Dec 2023 07:00:00 -0500 2649 full false 11 : How to Climb the Ranks in the Restaurant Industry: Secrets and Struggles with Michael Seznec of Himmel Hospitality Group 11 : How to Climb the Ranks in the Restaurant Industry: Secrets and Struggles with Michael Seznec of Himmel Hospitality Group Here's what it takes to climb the ranks in the restaurant industry.

Michael Seznec, Senior Vice President and partner of Boston-based Himmel Hospitality Group, is here to spill the secrets. From his humble beginnings washing pots, to now being a leader in the industry, Michael's deep-rooted passion for food and travel has led him on an exciting journey.

I’d love to learn more about you, the listener. Complete this brief survey here.

Tune in as he shares his experiences - the highs, the lows and everything in between.

Throughout this episode, we tap into the influence of hospitality on our lives. Early experiences in service, exceptional restaurant encounters in New York, and a shared passion for teaching have all contributed to our career choices. Drawing parallels between teaching and training a restaurant team, we shine a light on the countless opportunities for learning in the food and beverage industry.

From here, we segue into the mentors who’ve shaped us and the lessons learned from the likes of Danny Meyer, creator of the modern American restaurant.

Fasten your seatbelts as we delve into the undertow of the COVID-19 pandemic on the restaurant industry. Michael candidly shares how he navigated the turbulence, the challenges faced, and the rewards reaped.

We also touch on the importance of mental health in our industry, the value of therapy for personal growth and how to find your voice. Listen in for a hearty serving of wisdom, humor, and everything that makes hospitality, in essence, human.

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Here's what it takes to climb the ranks in the restaurant industry.

Michael Seznec, Senior Vice President and partner of Boston-based Himmel Hospitality Group, is here to spill the secrets. From his humble beginnings washing pots, to now being a leader in the industry, Michael's deep-rooted passion for food and travel has led him on an exciting journey.

I’d love to learn more about you, the listener. Complete this brief survey here.

Tune in as he shares his experiences - the highs, the lows and everything in between.

Throughout this episode, we tap into the influence of hospitality on our lives. Early experiences in service, exceptional restaurant encounters in New York, and a shared passion for teaching have all contributed to our career choices. Drawing parallels between teaching and training a restaurant team, we shine a light on the countless opportunities for learning in the food and beverage industry.

From here, we segue into the mentors who’ve shaped us and the lessons learned from the likes of Danny Meyer, creator of the modern American restaurant.

Fasten your seatbelts as we delve into the undertow of the COVID-19 pandemic on the restaurant industry. Michael candidly shares how he navigated the turbulence, the challenges faced, and the rewards reaped.

We also touch on the importance of mental health in our industry, the value of therapy for personal growth and how to find your voice. Listen in for a hearty serving of wisdom, humor, and everything that makes hospitality, in essence, human.

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14044101 Wed, 29 Nov 2023 14:00:00 -0500 2886 full false 10 : Experience a live coaching session with Chef Coach Adam Lamb 10 : Experience a live coaching session with Chef Coach Adam Lamb This is an incredibly exciting episode for the show because I'm bringing you, the listener, inside the awesome world of coaching. 

Understanding coaching might be tricky if you've never tried it, so I thought, what better way to explore its impact than by giving you a firsthand look into the coaching experience. This style of episode is just the beginning, and I'm thrilled to kick it off with the amazing Chef Coach, Adam Lamb.


Join us for the conversation today to gain insights on the following:

  • The coaching session experience 
  • Holding the vision as the boss during a session
  • What happens when you guide the client to find the answers to their questions
  • What commitments come to life when a client has a moment of insight around how they can utilize their own tools and resources to move the needle towards success and happiness


Chef Coach and Mentor, Adam Lamb

Adam M Lamb is a professional chef with forty years of experience in standalone restaurants, hotels, resorts, multi-entertainment facilities and senior living communities.

Now, his mission is coaching and mentoring chefs and hospitality professionals on Leadership, Emotional Intelligence, Communication & Relationship Skill at ChefLifeCoaching.com

He is the host and producer of three popular hospitality podcasts; Chef Life Radio, dedicated to chefs who want to enjoy their career without sacrificing their lives, the Line Check podcast, redefining culinary leadership for the #newhospitalityculture and Turning the Table with Jim Taylor of Benchmark Sixty, the most progressive restaurant podcast featuring staff-centric operating solutions for the food and beverage industry’s most persistent problems.

Chef Adam is a highly regarded consultant for the hospitality industry on the subjects of change management, improving organizational culture and internal community building.

He speaks on the topics of mental health awareness and addiction in the industry, rites of passage, initiation and other’s men’s topics.
 
You can learn more by emailing him at adam@cheflifecoaching.com, or by calling 828-407-3359

Facebook @https://www.facebook.com/chefadammlamb
LinkedIn @ https://www.linkedin.com/in/adamlamb/
Instagram @ https://www.instagram.com/chefadammlamb/

Resources from Show/Guest Notes:

Co-Active Training Institute

Fresh Air Podcast (Adam referenced)

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This is an incredibly exciting episode for the show because I'm bringing you, the listener, inside the awesome world of coaching. 

Understanding coaching might be tricky if you've never tried it, so I thought, what better way to explore its impact than by giving you a firsthand look into the coaching experience. This style of episode is just the beginning, and I'm thrilled to kick it off with the amazing Chef Coach, Adam Lamb.


Join us for the conversation today to gain insights on the following:

  • The coaching session experience 
  • Holding the vision as the boss during a session
  • What happens when you guide the client to find the answers to their questions
  • What commitments come to life when a client has a moment of insight around how they can utilize their own tools and resources to move the needle towards success and happiness


Chef Coach and Mentor, Adam Lamb

Adam M Lamb is a professional chef with forty years of experience in standalone restaurants, hotels, resorts, multi-entertainment facilities and senior living communities.

Now, his mission is coaching and mentoring chefs and hospitality professionals on Leadership, Emotional Intelligence, Communication & Relationship Skill at ChefLifeCoaching.com

He is the host and producer of three popular hospitality podcasts; Chef Life Radio, dedicated to chefs who want to enjoy their career without sacrificing their lives, the Line Check podcast, redefining culinary leadership for the #newhospitalityculture and Turning the Table with Jim Taylor of Benchmark Sixty, the most progressive restaurant podcast featuring staff-centric operating solutions for the food and beverage industry’s most persistent problems.

Chef Adam is a highly regarded consultant for the hospitality industry on the subjects of change management, improving organizational culture and internal community building.

He speaks on the topics of mental health awareness and addiction in the industry, rites of passage, initiation and other’s men’s topics.
 
You can learn more by emailing him at adam@cheflifecoaching.com, or by calling 828-407-3359

Facebook @https://www.facebook.com/chefadammlamb
LinkedIn @ https://www.linkedin.com/in/adamlamb/
Instagram @ https://www.instagram.com/chefadammlamb/

Resources from Show/Guest Notes:

Co-Active Training Institute

Fresh Air Podcast (Adam referenced)

More from Christin:

Subscribe to the No Hesitations Podcast here

Connect with Christin on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-14012162 Tue, 21 Nov 2023 12:00:00 -0500 3181 full false 009 : The Secret to Overcoming Imposter Syndrome with Jim Taylor of Benchmark Sixty 009 : The Secret to Overcoming Imposter Syndrome with Jim Taylor of Benchmark Sixty Jim Taylor

Entrepreneur | Thought Leader | Restaurateur

As the Founder and CEO of Benchmark Sixty Restaurant Services, Jim has worked alongside small, medium and large restaurant companies in North America and the UK in order to help them understand how new concepts like compartmentalized business productivity and employee workload are both measured and leveraged in order to improve the hospitality industry. 

His encouragement for leaders to “see things differently” has been instrumental in the strategy and execution of several successful businesses. 

Jim is the co-host of “Turning The Table”, the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants, and was recently named to Vancouver, British Columbia’s top 100 business innovators of 2022. 


Jim is confident that there is a new way forward for the industry, and is on a mission to improve the career experience for the next generation of hospitality professionals.


All in all he is motivated to “Think Differently”, “Protect People”, “Change Restaurants” and believes that “Retention is the new cool �

On Today's episode we cover:
1. How Imposter Syndrome is your bodies way of telling you're leveling up.
2. How to develop yourself as a entrepreneur
3. How focusing on community, networking and strategic partnerships can help you grow your business.


Resources from Show/Guest Notes:

https://www.bbc.com/worklife/article/20231101-why-surge-pricing-is-coming-at-restaurants-online-retailers-and-more

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Jim Taylor

Entrepreneur | Thought Leader | Restaurateur

As the Founder and CEO of Benchmark Sixty Restaurant Services, Jim has worked alongside small, medium and large restaurant companies in North America and the UK in order to help them understand how new concepts like compartmentalized business productivity and employee workload are both measured and leveraged in order to improve the hospitality industry. 

His encouragement for leaders to “see things differently” has been instrumental in the strategy and execution of several successful businesses. 

Jim is the co-host of “Turning The Table”, the most progressive weekly podcast for today's food and beverage industry, featuring staff-centric operating solutions for restaurants, and was recently named to Vancouver, British Columbia’s top 100 business innovators of 2022. 


Jim is confident that there is a new way forward for the industry, and is on a mission to improve the career experience for the next generation of hospitality professionals.


All in all he is motivated to “Think Differently”, “Protect People”, “Change Restaurants” and believes that “Retention is the new cool �

On Today's episode we cover:
1. How Imposter Syndrome is your bodies way of telling you're leveling up.
2. How to develop yourself as a entrepreneur
3. How focusing on community, networking and strategic partnerships can help you grow your business.


Resources from Show/Guest Notes:

https://www.bbc.com/worklife/article/20231101-why-surge-pricing-is-coming-at-restaurants-online-retailers-and-more

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13965462 Wed, 15 Nov 2023 14:00:00 -0500 2168 full false 008 : The Secret to Work Life Balance with TJ McReynolds 008 : The Secret to Work Life Balance with TJ McReynolds This week, we are honored to welcome TJ McReynolds to the podcast.

TJ is driven by the opportunity to create meaningful and impactful relationships through community, sustainability, and education. 

I’d love to learn more about you, the listener. Complete this brief survey here.

He is a converted life-long restaurant hospitality professional currently acting as a Principal Customer Success Manager for SafetyCulture. 

With 10+ years of experience specializing in restaurant operations, team management, service & hospitality, food safety, coaching & development, and financial strategy, TJ is confident in his ability to excel in the Technology & Customer Success industry. He excels when challenged, and embraces any opportunity to continue his growth and development.

TJ has 3 kids and an amazing partner at home, does his best to enjoy the adventure that life is!

Key takeaways from this episode include:

1. How TJ's career in the restaurant industry has equipped him with valuable skills that transcend industries and ensure his success in various endeavors.

2. TJ's strategic preparation for transitioning from restaurant operations to the tech sector.

3. The profound influence of systems on workplace culture.

4. TJ's improved work-life balance, which is now better than ever before.


More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com




P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> This week, we are honored to welcome TJ McReynolds to the podcast.

TJ is driven by the opportunity to create meaningful and impactful relationships through community, sustainability, and education. 

I’d love to learn more about you, the listener. Complete this brief survey here.

He is a converted life-long restaurant hospitality professional currently acting as a Principal Customer Success Manager for SafetyCulture. 

With 10+ years of experience specializing in restaurant operations, team management, service & hospitality, food safety, coaching & development, and financial strategy, TJ is confident in his ability to excel in the Technology & Customer Success industry. He excels when challenged, and embraces any opportunity to continue his growth and development.

TJ has 3 kids and an amazing partner at home, does his best to enjoy the adventure that life is!

Key takeaways from this episode include:

1. How TJ's career in the restaurant industry has equipped him with valuable skills that transcend industries and ensure his success in various endeavors.

2. TJ's strategic preparation for transitioning from restaurant operations to the tech sector.

3. The profound influence of systems on workplace culture.

4. TJ's improved work-life balance, which is now better than ever before.


More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com




P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13926896 Wed, 08 Nov 2023 14:00:00 -0500 2763 full false 007 : James Beard Award Winning Chef, Janos Wilder and Desert Ecologist, Ben Wilder talk about career transition and fulfillment 007 : James Beard Award Winning Chef, Janos Wilder and Desert Ecologist, Ben Wilder talk about career transition and fulfillment On this episode, Nick and I chat with Janos and Ben Wilder about the following:

1. Janos' Double James Beard Award Victory
2. Janos' Post-Pandemic Comeback Plan
3. Ben's Transition from the Kitchen to Desert Preservation Passion

Chef Janos Wilder boasts an impressive culinary career, having earned 12 James Beard award nominations and clinched the prestigious James Beard Award twice; once for Rising Star of American cuisine in 1990 and for Top Chef in the Southwest in 2000. 

Over the course of four decades, he has owned five restaurants, lent his expertise to numerous successful dining establishments as a consultant, and authored two acclaimed cookbooks.

Janos' national renown as a trailblazer and innovator in Southwest Cuisine is rooted in his unwavering passion for French culinary traditions and his commitment to utilizing locally sourced ingredients, both of which have been fundamental to his success.

Now, breaking his retirement, Janos embarks on an exciting new venture called Studio Janos, and today, he will share more about this exciting project.


Ben Wilder is a biogeographer, botanist, and desert ecologist whose research looks at the origin and future of the Sonoran Desert.

He is co-founder and Director of the Next Generation Sonoran Desert Researchers (N-Gen). His scientific and conservation efforts strive to combine multiple disciplines and perspectives to better understand and care for the desert that drives his passion.

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> On this episode, Nick and I chat with Janos and Ben Wilder about the following:

1. Janos' Double James Beard Award Victory
2. Janos' Post-Pandemic Comeback Plan
3. Ben's Transition from the Kitchen to Desert Preservation Passion

Chef Janos Wilder boasts an impressive culinary career, having earned 12 James Beard award nominations and clinched the prestigious James Beard Award twice; once for Rising Star of American cuisine in 1990 and for Top Chef in the Southwest in 2000. 

Over the course of four decades, he has owned five restaurants, lent his expertise to numerous successful dining establishments as a consultant, and authored two acclaimed cookbooks.

Janos' national renown as a trailblazer and innovator in Southwest Cuisine is rooted in his unwavering passion for French culinary traditions and his commitment to utilizing locally sourced ingredients, both of which have been fundamental to his success.

Now, breaking his retirement, Janos embarks on an exciting new venture called Studio Janos, and today, he will share more about this exciting project.


Ben Wilder is a biogeographer, botanist, and desert ecologist whose research looks at the origin and future of the Sonoran Desert.

He is co-founder and Director of the Next Generation Sonoran Desert Researchers (N-Gen). His scientific and conservation efforts strive to combine multiple disciplines and perspectives to better understand and care for the desert that drives his passion.

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13878119 Wed, 01 Nov 2023 15:00:00 -0400 3225 full false 006 : The Secret to Preventing Burnout: How to Identify the Symptoms and Implement Effective Prevention Strategies 006 : The Secret to Preventing Burnout: How to Identify the Symptoms and Implement Effective Prevention Strategies Learn how to recognize the subtle symptoms of burnout among hospitality professionals and acquire effective strategies to regain balance and vitality in this demanding field.
 
Join us as we discuss an interesting article in Forbes recently that said the World Health Organization has officially classified burnout as a medical diagnosis. Their diagnosis is “a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.” 

The  four symptoms for diagnosing burnout include:

  1. Feelings of energy depletion, exhaustion and fatigue
  2. Increased mental distance from your job
  3. Feelings of negativism or cynicism related to your job
  4. Reduced professional efficacy


Burnout is something that is not a danger just to the hospitality industry but to many industries and it’s calling us to action to change the way we think about workload.

Here are three effective strategies you can use to prevent burnout:

1. Mastering the art of setting boundaries.
2. Pursuing hobbies outside of work.
3. Conducting a self-energy audit.


Don't let burnout overshadow your passion for hospitality – explore practical tips to nurture your well-being and succeed in the industry.


Resources from Show/Guest Notes:

https://www.forbes.com/sites/bryanrobinson/2023/02/07/new-outlook-on-burnout-for-2023-limitations-on-what-managers-can-do/?sh=55ac3e3f4343

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Learn how to recognize the subtle symptoms of burnout among hospitality professionals and acquire effective strategies to regain balance and vitality in this demanding field.
 
Join us as we discuss an interesting article in Forbes recently that said the World Health Organization has officially classified burnout as a medical diagnosis. Their diagnosis is “a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.” 

The  four symptoms for diagnosing burnout include:

  1. Feelings of energy depletion, exhaustion and fatigue
  2. Increased mental distance from your job
  3. Feelings of negativism or cynicism related to your job
  4. Reduced professional efficacy


Burnout is something that is not a danger just to the hospitality industry but to many industries and it’s calling us to action to change the way we think about workload.

Here are three effective strategies you can use to prevent burnout:

1. Mastering the art of setting boundaries.
2. Pursuing hobbies outside of work.
3. Conducting a self-energy audit.


Don't let burnout overshadow your passion for hospitality – explore practical tips to nurture your well-being and succeed in the industry.


Resources from Show/Guest Notes:

https://www.forbes.com/sites/bryanrobinson/2023/02/07/new-outlook-on-burnout-for-2023-limitations-on-what-managers-can-do/?sh=55ac3e3f4343

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13836541 Wed, 25 Oct 2023 15:00:00 -0400 2527 full false 005: Turning Unseen Pain into a Hospitality Nonprofit with John Hinman, CHOW Founder 005: Turning Unseen Pain into a Hospitality Nonprofit with John Hinman, CHOW Founder In this episode, John Hinman, founder of CHOW (Culinary Hospitality Outreach Wellness and Hinman Pies shares:


1. His recovery journey and story of the why behind CHOW.

2. Memories of working with his dear friend, Matt Selby, a beloved Chef with Denver community recently lost.

3. His approach to his future as the owner of Hinman Pies.


Resources:
If you or anyone you know needs mental health or substance abuse resources, visit https://chowco.org/. They offer daily meetings and have tons of resources available for restaurant owners and managers who want to understand how to talk about and support mental health and substance abuse for their teams. 

Promo Code:
This code is good thru 11/18 for 10% off any purchase at Hinmanpie.com / Local pickup only.

The code is TALKABOUT10

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> In this episode, John Hinman, founder of CHOW (Culinary Hospitality Outreach Wellness and Hinman Pies shares:


1. His recovery journey and story of the why behind CHOW.

2. Memories of working with his dear friend, Matt Selby, a beloved Chef with Denver community recently lost.

3. His approach to his future as the owner of Hinman Pies.


Resources:
If you or anyone you know needs mental health or substance abuse resources, visit https://chowco.org/. They offer daily meetings and have tons of resources available for restaurant owners and managers who want to understand how to talk about and support mental health and substance abuse for their teams. 

Promo Code:
This code is good thru 11/18 for 10% off any purchase at Hinmanpie.com / Local pickup only.

The code is TALKABOUT10

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

To learn about other ways I support the hospitality industry, visit ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13802927 Wed, 18 Oct 2023 15:00:00 -0400 2715 full true 004: How to transform from Professional Athlete to CEO 004: How to transform from Professional Athlete to CEO Welcome our first guest, former NY Mets player turn CEO and Co-Founder of Mindready, Jeremy Wolf.

In this episode:

  • Jeremy candidly discusses the mental and physical hurdles faced by professional athletes.
  • Explores the concept of mental fitness.
  • Guides us through the motivation behind launching Mindready.
  • Offers valuable insights into the significance of mental fitness in an athlete's success.

Jeremy's company, Mindready, is a sport psychology coaching and education company for athletes.

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

My website: ChristinMarvin.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Welcome our first guest, former NY Mets player turn CEO and Co-Founder of Mindready, Jeremy Wolf.

In this episode:

  • Jeremy candidly discusses the mental and physical hurdles faced by professional athletes.
  • Explores the concept of mental fitness.
  • Guides us through the motivation behind launching Mindready.
  • Offers valuable insights into the significance of mental fitness in an athlete's success.

Jeremy's company, Mindready, is a sport psychology coaching and education company for athletes.

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin 

My website: ChristinMarvin.com


P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13760453 Thu, 12 Oct 2023 16:00:00 -0400 2991 full false 002: Here's How You Go from Operator to Entrepreneur 002: Here's How You Go from Operator to Entrepreneur Explore Christin's remarkable journey into the hospitality industry, which commenced when she took on the role of a cook at the tender age of 15.

Over the course of her career, she has accumulated a wealth of experience, which encompasses:

1. Managing at the prestigious Broadmoor Hotel, where her passion for hospitality, fine dining, wine, and classic cocktails ignited.

2. Spending five transformative years with the Bonanno Group, progressing from a General Manager role to ultimately becoming a Managing Partner.

3. Undertaking a pivotal role with Snooze A.M. Eatery, where she adeptly served as both General Manager and Regional Manager during the company's rapid expansion phase, overseeing its remarkable growth from 6 to an impressive 48 locations.

4. During the challenging times of the pandemic, Christin made a significant contribution to the team at Sweet Cow Ice Cream, playing a key role in the company's expansion efforts and ensuring that the finest ice cream made its way to the Colorado community.

Driven by her passion and extensive expertise, Christin took the bold step of founding her own enterprise, Solutions by Christin.

In this endeavor, she collaborates with organizations to expedite internal leadership development. Her portfolio includes offering coaching and consulting services to individuals within the hospitality industry.

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin (insert links)

My website: ChristinMarvin.com



P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Explore Christin's remarkable journey into the hospitality industry, which commenced when she took on the role of a cook at the tender age of 15.

Over the course of her career, she has accumulated a wealth of experience, which encompasses:

1. Managing at the prestigious Broadmoor Hotel, where her passion for hospitality, fine dining, wine, and classic cocktails ignited.

2. Spending five transformative years with the Bonanno Group, progressing from a General Manager role to ultimately becoming a Managing Partner.

3. Undertaking a pivotal role with Snooze A.M. Eatery, where she adeptly served as both General Manager and Regional Manager during the company's rapid expansion phase, overseeing its remarkable growth from 6 to an impressive 48 locations.

4. During the challenging times of the pandemic, Christin made a significant contribution to the team at Sweet Cow Ice Cream, playing a key role in the company's expansion efforts and ensuring that the finest ice cream made its way to the Colorado community.

Driven by her passion and extensive expertise, Christin took the bold step of founding her own enterprise, Solutions by Christin.

In this endeavor, she collaborates with organizations to expedite internal leadership development. Her portfolio includes offering coaching and consulting services to individuals within the hospitality industry.

More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin (insert links)

My website: ChristinMarvin.com



P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13688131 Thu, 12 Oct 2023 16:00:00 -0400 1404 full false 001: Unlock Your Career Advancement: Stop Surviving and Start Thriving 001: Unlock Your Career Advancement: Stop Surviving and Start Thriving Join Nick and Christin on this episode as they delve into their personal leadership journeys and the motivation behind creating The No Hesitations Podcast.

I’d love to learn more about you, the listener. Complete this brief survey here.

In this episode, you'll discover:

1. Our podcast's overarching objectives.
2. Christin's remarkable evolution from a seasoned hospitality industry professional to a thriving coach and consultant.
3. Nick's unwavering passion for outdoor education and his post-Master's degree journey.

Our podcast aims to:

- Offer valuable leadership development resources, empowering listeners to fast-track their personal growth.
- Combat burnout by providing strategies for more sustainable and fulfilling leadership.
- Encourage a shift from mere survival to thriving in leadership roles.
- Equip you with the necessary tools for a leadership transformation.
- Foster a supportive community where leaders can connect and network with like-minded individuals.
- Facilitate mentorship opportunities, making leadership less isolating and more collaborative.
- Slow down so you can speed up.


More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin (insert links)

My website: ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Join Nick and Christin on this episode as they delve into their personal leadership journeys and the motivation behind creating The No Hesitations Podcast.

I’d love to learn more about you, the listener. Complete this brief survey here.

In this episode, you'll discover:

1. Our podcast's overarching objectives.
2. Christin's remarkable evolution from a seasoned hospitality industry professional to a thriving coach and consultant.
3. Nick's unwavering passion for outdoor education and his post-Master's degree journey.

Our podcast aims to:

- Offer valuable leadership development resources, empowering listeners to fast-track their personal growth.
- Combat burnout by providing strategies for more sustainable and fulfilling leadership.
- Encourage a shift from mere survival to thriving in leadership roles.
- Equip you with the necessary tools for a leadership transformation.
- Foster a supportive community where leaders can connect and network with like-minded individuals.
- Facilitate mentorship opportunities, making leadership less isolating and more collaborative.
- Slow down so you can speed up.


More from Christin and Nick:

Subscribe to the No Hesitations Podcast here

Connect with Christin and Nick on Linkedin (insert links)

My website: ChristinMarvin.com

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13665425 Thu, 12 Oct 2023 16:00:00 -0400 2818 full false Trailer - How to Transform Your Leadership by Listening to the No Hesitations Podcast Trailer - How to Transform Your Leadership by Listening to the No Hesitations Podcast Welcome to the No Hesitations Restaurant Leadership Podcast, hosted by Christin Marvin, of Solutions by Christin.

The goal of this show is to help leaders be more effective so they can evoke personal and professional transformation.

I’d love to learn more about you, the listener. Complete this brief survey here.

With over two decades of extensive experience in hospitality leadership, Christin Marvin has successfully managed a diverse range of concepts, encompassing fine dining and high-volume brunch. She has now established her own coaching and consulting firm, collaborating with organizations to accelerate internal leadership development so they can increase retention and operate thriving businesses.

Each week, the show features interviews and coaching sessions with industry leaders to make you a more effective leader. 

This includes tips, tricks and REAL stories from REAL people that have inspired us-discussing their successes, challenges and personal transformation.

This podcast is a community of support to inspire YOU on YOUR unique leadership journey.

This podcast will help you answer the following questions:

1. How do I increase my confidence?
2. How do I accelerate my leadership?
3. How do I lower my stress as a leader?
4. How do I prevent burnout?
5. How do I improve my mental health?


Subscribe and join the conversation each week and follow  Christin Marvin on LinkedIn.

Artwork by Solstice Photography, Tucson, AZ.
https://solsticephotography70.pixieset.com/

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> Welcome to the No Hesitations Restaurant Leadership Podcast, hosted by Christin Marvin, of Solutions by Christin.

The goal of this show is to help leaders be more effective so they can evoke personal and professional transformation.

I’d love to learn more about you, the listener. Complete this brief survey here.

With over two decades of extensive experience in hospitality leadership, Christin Marvin has successfully managed a diverse range of concepts, encompassing fine dining and high-volume brunch. She has now established her own coaching and consulting firm, collaborating with organizations to accelerate internal leadership development so they can increase retention and operate thriving businesses.

Each week, the show features interviews and coaching sessions with industry leaders to make you a more effective leader. 

This includes tips, tricks and REAL stories from REAL people that have inspired us-discussing their successes, challenges and personal transformation.

This podcast is a community of support to inspire YOU on YOUR unique leadership journey.

This podcast will help you answer the following questions:

1. How do I increase my confidence?
2. How do I accelerate my leadership?
3. How do I lower my stress as a leader?
4. How do I prevent burnout?
5. How do I improve my mental health?


Subscribe and join the conversation each week and follow  Christin Marvin on LinkedIn.

Artwork by Solstice Photography, Tucson, AZ.
https://solsticephotography70.pixieset.com/

P.S. Ready to take your restaurant to the next level? 

  • Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me: 


Podcast Production: https://www.lconnorvoice.com/

]]> No Hesitations Podcast Buzzsprout-13665222 Thu, 12 Oct 2023 16:00:00 -0400 76 full true