TrustBytes Mon, 25 May 2026 08:37:20 -0400 https://www.buzzsprout.com/2220448 en-us © 2026 TrustBytes yes fbef1616-1379-5f62-a3c8-f13f30f79ecb Trustbridge Knowledge Center episodic false A Knowledge Center podcast bringing you educational material in an easy and fun format.

]]> Buzzsprout (https://www.buzzsprout.com) Trustbridge Knowledge Center https://storage.buzzsprout.com/hijifdrnlezxk0p3yog5b67n7zzd?.jpg TrustBytes The Human Experience - Episode 3: Music Therapy The Human Experience - Episode 3: Music Therapy In today’s episode we are joined by Stacy Groff, VP Care & Connections; Daniel Bentz, Music Therapist; and Mary Milne, Dir of Human Experience to talk about Music Therapy. 

]]> In today’s episode we are joined by Stacy Groff, VP Care & Connections; Daniel Bentz, Music Therapist; and Mary Milne, Dir of Human Experience to talk about Music Therapy. 

]]> Trustbridge Knowledge Center Buzzsprout-18958080 Fri, 03 Apr 2026 11:00:00 -0400 1334 All, Human 1 3 full false The Human Experience - Episode 2: Adult Grief Care The Human Experience - Episode 2: Adult Grief Care In today’s episode we are joined by Ronnie Featherstone, Dir of Social Work Practice; Piper Stannard, Dir of Adult Grief; and Mary Milne, Dir of Human Experience to talk about Adult Grief Care. 

]]> In today’s episode we are joined by Ronnie Featherstone, Dir of Social Work Practice; Piper Stannard, Dir of Adult Grief; and Mary Milne, Dir of Human Experience to talk about Adult Grief Care. 

]]> Empath Clinical Education Buzzsprout-18756538 Mon, 02 Mar 2026 08:00:00 -0500 948 All, Human 1 2 full false The Human Experience - Episode 1: What is the Human Experience The Human Experience - Episode 1: What is the Human Experience Welcome to the first episode of The Human Experience, an Empath podcast designed for all colleagues. In today’s episode we are joined by Mary Milne, Director of Human Experience; Yane Mendoza, Operational Excellence Specialist; Karen Davis Pritchett, VP Engagement & Access; Joy Winheim, President of EPIC; and Alyssa Cadwalader, VP Continuous Improvement to talk about the Human Experience.

Today’s episode is sponsored by the Payroll department. The payroll team works very hard to assist all managers and supervisors to ensure that employees are paid correctly for their hard work. They often email suggestions and recommendations that might be needed when processing timesheet approvals. The payroll team process all direct deposit changes and pension contributions.

]]> Welcome to the first episode of The Human Experience, an Empath podcast designed for all colleagues. In today’s episode we are joined by Mary Milne, Director of Human Experience; Yane Mendoza, Operational Excellence Specialist; Karen Davis Pritchett, VP Engagement & Access; Joy Winheim, President of EPIC; and Alyssa Cadwalader, VP Continuous Improvement to talk about the Human Experience.

Today’s episode is sponsored by the Payroll department. The payroll team works very hard to assist all managers and supervisors to ensure that employees are paid correctly for their hard work. They often email suggestions and recommendations that might be needed when processing timesheet approvals. The payroll team process all direct deposit changes and pension contributions.

]]> Trustbridge Knowledge Center Buzzsprout-17027409 Thu, 24 Apr 2025 08:00:00 -0400 1118 All,Human 1 1 full false Episode 14 - HOPE Episode 14 - HOPE In today’s episode we are joined by Yane Mendoza, Operational Excellence Specialist and CC Corneille, Clinical Educator Lead to talk about the new Health Outcomes & Patient Experience Tool also called the HOPE tool.

]]> In today’s episode we are joined by Yane Mendoza, Operational Excellence Specialist and CC Corneille, Clinical Educator Lead to talk about the new Health Outcomes & Patient Experience Tool also called the HOPE tool.

]]> Trustbridge Knowledge Center Buzzsprout-16658389 Wed, 19 Feb 2025 15:00:00 -0500 854 All 2 8 full false Episode 13 - Advanced Care Planning Episode 13 - Advanced Care Planning In today’s episode we are joined by Gina Morency, Resource Specialist & Alexis Aristizabal, Lead Social Worker to talk about Advanced Care Planning. 

Today’s episode is sponsored by Information Technology.

]]> In today’s episode we are joined by Gina Morency, Resource Specialist & Alexis Aristizabal, Lead Social Worker to talk about Advanced Care Planning. 

Today’s episode is sponsored by Information Technology.

]]> Trustbridge Knowledge Center Buzzsprout-16369573 Thu, 02 Jan 2025 08:00:00 -0500 870 All 2 7 full false Episode 12 - Empath Connect Episode 12 - Empath Connect Today we are talking about the new Empath Connect intranet.

Empath Connect is our dedicated space for team Empath to find all of the latest organizational updates, connect with colleagues, and discover tools that will help you in your role.

Today's episode is sponsored by the Trustbridge Hospice Resale Shops & Resale Cars.

]]> Today we are talking about the new Empath Connect intranet.

Empath Connect is our dedicated space for team Empath to find all of the latest organizational updates, connect with colleagues, and discover tools that will help you in your role.

Today's episode is sponsored by the Trustbridge Hospice Resale Shops & Resale Cars.

]]> Trustbridge Knowledge Center Buzzsprout-16046742 Mon, 04 Nov 2024 13:00:00 -0500 370 All 2 6 full false Episode 11 - Pride Episode 11 - Pride Today we are joined by Davis Petway and Angela Pickhardt to talk about Pride Month, the Pride Committee, and more.

]]> Today we are joined by Davis Petway and Angela Pickhardt to talk about Pride Month, the Pride Committee, and more.

]]> Trustbridge Knowledge Center Buzzsprout-15162945 Thu, 30 May 2024 08:00:00 -0400 824 All 2 5 full false Episode 10 - Having Difficult Conversations Episode 10 - Having Difficult Conversations Today we are joined by Dr. Faustino Gonzalez & Sue Surmont, Clinical Educator to talk about having those difficult conversations.

]]> Today we are joined by Dr. Faustino Gonzalez & Sue Surmont, Clinical Educator to talk about having those difficult conversations.

]]> Trustbridge Knowledge Center Buzzsprout-15004492 Fri, 03 May 2024 14:00:00 -0400 1800 All 2 4 full false Episode 9 - Trustbridge & Empath Affiliation Episode 9 - Trustbridge & Empath Affiliation Today we are joined by Tarrah Lowry to talk about the Trustbridge & Empath Affiliation. What it means for Trustbridge now and in the future.

]]> Today we are joined by Tarrah Lowry to talk about the Trustbridge & Empath Affiliation. What it means for Trustbridge now and in the future.

]]> Trustbridge Knowledge Center Buzzsprout-14899512 Tue, 16 Apr 2024 10:00:00 -0400 637 All 2 3 full false Preceptor Boost - Pharmacy Preceptor Boost - Pharmacy Today we are joined by Tiffany Anderson, Pharmacist, to talk about medications & elMOE.

]]> Today we are joined by Tiffany Anderson, Pharmacist, to talk about medications & elMOE.

]]> Trustbridge Knowledge Center Buzzsprout-14812855 Tue, 02 Apr 2024 09:00:00 -0400 1210 Preceptor 2 2 full false Episode 8 - We Honor Veterans & Trustbridge Honors Episode 8 - We Honor Veterans & Trustbridge Honors Today we are joined by Phillip Smith, Area 5 Director to talk about the We Honor Veterans Program and Trustbridge Honors.

]]> Today we are joined by Phillip Smith, Area 5 Director to talk about the We Honor Veterans Program and Trustbridge Honors.

]]> Trustbridge Knowledge Center Buzzsprout-14640691 Wed, 06 Mar 2024 13:00:00 -0500 1073 All 2 3 full false Episode 7 - CAHPS & Star Rating Episode 7 - CAHPS & Star Rating Today we are joined by Yane Mendoza, Operational Excellence Specialist to talk about the Consumer Assessment of Healthcare Providers & Systems (CAHPS) Survey and the Star Rating

]]> Today we are joined by Yane Mendoza, Operational Excellence Specialist to talk about the Consumer Assessment of Healthcare Providers & Systems (CAHPS) Survey and the Star Rating

]]> Trustbridge Knowledge Center Buzzsprout-14515890 Fri, 16 Feb 2024 08:00:00 -0500 702 All 2 2 full false Preceptor Boost - Having Difficult Conversations Preceptor Boost - Having Difficult Conversations We are joined by Dr. Faustino Gonzalez to talk about having difficult conversations.

]]> We are joined by Dr. Faustino Gonzalez to talk about having difficult conversations.

]]> Trustbridge Knowledge Center Buzzsprout-14442623 Mon, 05 Feb 2024 10:00:00 -0500 2373 Preceptor 2 1 full false Episode 6 - Stress Management Episode 6 - Stress Management Today we are joined by Joe Hamilton to talk about Stress Management and relief techniques.

]]> Today we are joined by Joe Hamilton to talk about Stress Management and relief techniques.

]]> Trustbridge Knowledge Center Buzzsprout-14233972 Tue, 02 Jan 2024 07:00:00 -0500 513 All 1 6 full false Preceptor Boost - Episode 4: Orientation Preceptor Boost - Episode 4: Orientation In today's episode, we will talk with members of the Knowledge Center team about New Employee Orientation.

]]> In today's episode, we will talk with members of the Knowledge Center team about New Employee Orientation.

]]> Trustbridge Knowledge Center Buzzsprout-14132850 Tue, 12 Dec 2023 08:00:00 -0500 1916 Preceptor 1 4 full false Episode 5 - Time Management Episode 5 - Time Management In today’s episode we are joined by Gina Morency, Resource Specialist and we are going to talk about Time Management. 

Today’s episode is brought to you by Operational Excellence. Operational Excellence, also referred to as OPEX, helps foster Trustbridge’s culture of excellence, enhancing the patient experience by empowering teams to engage in Lean Six Sigma thinking for continuous process improvement. OPEX facilitates the organization’s Quality Assessment Performance Improvement (QAPI) Program and manages our Joint Commission accreditation. As part of the QAPI Program, OPEX manages Trustbridge’s infection control program, monitors patient experience data, and ensures Trustbridge has an up-to-date and clear Comprehensive Emergency Management Plan (CEMP). OPEX facilitates interdisciplinary subcommittees focused on managing each of these areas. They also provide a variety of training courses on Lean Six Sigma methodologies as well as support for organizational improvement projects. OPEX is always happy to answer your questions! Feel free to contact them at OPEX@trustbridge.com. 

]]> In today’s episode we are joined by Gina Morency, Resource Specialist and we are going to talk about Time Management. 

Today’s episode is brought to you by Operational Excellence. Operational Excellence, also referred to as OPEX, helps foster Trustbridge’s culture of excellence, enhancing the patient experience by empowering teams to engage in Lean Six Sigma thinking for continuous process improvement. OPEX facilitates the organization’s Quality Assessment Performance Improvement (QAPI) Program and manages our Joint Commission accreditation. As part of the QAPI Program, OPEX manages Trustbridge’s infection control program, monitors patient experience data, and ensures Trustbridge has an up-to-date and clear Comprehensive Emergency Management Plan (CEMP). OPEX facilitates interdisciplinary subcommittees focused on managing each of these areas. They also provide a variety of training courses on Lean Six Sigma methodologies as well as support for organizational improvement projects. OPEX is always happy to answer your questions! Feel free to contact them at OPEX@trustbridge.com. 

]]> Trustbridge Knowledge Center Buzzsprout-14057561 Wed, 29 Nov 2023 13:00:00 -0500 967 All 1 5 full false Episode 4 - Palliative Care Episode 4 - Palliative Care This episode is all about Palliative Care and VBID for Humana. We also discuss PIC:TFK and AVMED.

This episode is brought to you by Medical Administration.

]]> This episode is all about Palliative Care and VBID for Humana. We also discuss PIC:TFK and AVMED.

This episode is brought to you by Medical Administration.

]]> Trustbridge Knowledge Center Buzzsprout-13888061 Wed, 01 Nov 2023 09:00:00 -0400 883 All 1 4 full false Preceptor Boost - Episode 3: Resiliency Preceptor Boost - Episode 3: Resiliency Resiliency is the ability to overcome challenges of all kinds. 

 We know Hospice work is not easy, and precepting can add a whole other layer of challenges.

 In order to have a successful, fulfilling Hospice career it is essential to develop various “Tools” to promote resiliency in our work. 

]]> Resiliency is the ability to overcome challenges of all kinds. 

 We know Hospice work is not easy, and precepting can add a whole other layer of challenges.

 In order to have a successful, fulfilling Hospice career it is essential to develop various “Tools” to promote resiliency in our work. 

]]> Trustbridge Knowledge Center Buzzsprout-13785016 Mon, 16 Oct 2023 08:00:00 -0400 808 Preceptor 1 3 full false Episode 3 - Hospice Medicare Benefit and Levels of Care Episode 3 - Hospice Medicare Benefit and Levels of Care Today we are joined by Sue Surmont, Clinical Educator, to discuss the Hospice Medicare Benefit and Hospice Levels of Care.

]]> Today we are joined by Sue Surmont, Clinical Educator, to discuss the Hospice Medicare Benefit and Hospice Levels of Care.

]]> Trustbridge Knowledge Center Buzzsprout-13593021 Thu, 14 Sep 2023 15:00:00 -0400 645 All 1 3 full false Preceptor Boost - Episode 2: Celebrating Preceptors Preceptor Boost - Episode 2: Celebrating Preceptors Trustbridge Knowledge Center Buzzsprout-13591792 Thu, 14 Sep 2023 12:00:00 -0400 1635 Preceptor 1 full false Episode 2 - Resources Episode 2 - Resources Buzzsprout-13293259 Mon, 31 Jul 2023 09:00:00 -0400 702 Preceptor,All 1 2 full false Episode 1 - Welcome to TrustBytes! Episode 1 - Welcome to TrustBytes! In today’s episode we are going to talk a little bit about the Knowledge Center, what the purpose of this podcast is, and how you can get involved.

]]> In today’s episode we are going to talk a little bit about the Knowledge Center, what the purpose of this podcast is, and how you can get involved.

]]> Knowledge Center Buzzsprout-13250794 Wed, 19 Jul 2023 08:00:00 -0400 215 All 1 1 full false