Daily D.O.S.E™ Fri, 22 May 2026 01:51:34 -0400 https://dailydose.buzzsprout.com en-us © 2026 Daily D.O.S.E™ yes 5bd70639-f802-52dd-83ff-496c0de23006 Terry Hawkins episodic false Welcome to the Daily D.O.S.E™ podcast! D.O.S.E is an acrostic for Dopamine, Oxytocin, Serotonin and Endorphin. They are the 4 Happy Hormones that are here to help us feel great! Join us and learn the joys of loving life while we chat all things retail, leadership and more!

]]> Buzzsprout (https://www.buzzsprout.com) Terry Hawkins https://storage.buzzsprout.com/wbet251y0ta8kad9gtqva5bz9gv0?.jpg Daily D.O.S.E™ Ep.27: What's killing your culture? Ep.27: What's killing your culture? What’s quietly killing your culture? And it’s not bad strategy or broken systems. It’s that awkward, unspoken thing sitting in the middle of the room… AVOIDANCE. The kind where someone screws up, feelings flare, and instead of saying something, everyone just... goes silent. Or worse, starts whispering to someone else with not so subtle eye glares everywhere!


In Episode 27, we get into the real cost of staying quiet. The kind of discomfort that doesn’t just fade, it ferments. You’ll hear a true story from the shop floor involving a high-performing manager, some behind-the-back gossip, and a complete breakdown of trust that no one seemed willing (or equipped) to fix. Sound familiar?


But this isn’t just a workplace thing. How often do we ghost the conversations that matter most? The ones that could clear the air, shift a relationship, or stop a spiral… If only we had the guts (and the tools) to say the thing weighing on our conscience.


Conflict doesn’t ruin relationships, avoidance does. Real resilience is about keeping your cool while your chest pounds and your brain screams “run.” Learn how speaking up, calmly and directly, might just be your superpower in a world built on polite avoidance. Because trust doesn’t vanish all at once, it leaks away with every conversation we’re too scared to have.


So, if you’ve got a taboo topic, an unsent message, or a ghosted relationship quietly gnawing at your culture or your conscience… this one’s for you.

]]> What’s quietly killing your culture? And it’s not bad strategy or broken systems. It’s that awkward, unspoken thing sitting in the middle of the room… AVOIDANCE. The kind where someone screws up, feelings flare, and instead of saying something, everyone just... goes silent. Or worse, starts whispering to someone else with not so subtle eye glares everywhere!


In Episode 27, we get into the real cost of staying quiet. The kind of discomfort that doesn’t just fade, it ferments. You’ll hear a true story from the shop floor involving a high-performing manager, some behind-the-back gossip, and a complete breakdown of trust that no one seemed willing (or equipped) to fix. Sound familiar?


But this isn’t just a workplace thing. How often do we ghost the conversations that matter most? The ones that could clear the air, shift a relationship, or stop a spiral… If only we had the guts (and the tools) to say the thing weighing on our conscience.


Conflict doesn’t ruin relationships, avoidance does. Real resilience is about keeping your cool while your chest pounds and your brain screams “run.” Learn how speaking up, calmly and directly, might just be your superpower in a world built on polite avoidance. Because trust doesn’t vanish all at once, it leaks away with every conversation we’re too scared to have.


So, if you’ve got a taboo topic, an unsent message, or a ghosted relationship quietly gnawing at your culture or your conscience… this one’s for you.

]]> Terry Hawkins Buzzsprout-17315010 Wed, 11 Jun 2025 06:00:00 +1000 971 1 27 full false Ep.26: TRUST - Did you REALLY create that, or did ChatGPT? Ep.26: TRUST - Did you REALLY create that, or did ChatGPT? With the advent of generative AI and LLM’s like ChatGPT, Claude etc. we are on a very slippery slope in the content creation world. Have you ever started reading an article from someone you know, and an uneasiness comes over you? Did they actually write this, because it doesn’t sound like them? Is this genuinely their “work” or have they succumbed to the seduction of getting CHATGPT to be their “ghost writer”, although claiming the work to be their own? Dang … now we’re faced with that core component of every relationship - TRUST! Can we trust any future work they create? 

Yes, copying, using and plagiarizing other people’s work has (unfortunately) been around since the invention of time, but the stakes are a lot higher now with AI, social media and the advances in technology. And I also admit in the early days of my career that I didn’t even know it was wrong to copy someone’s work! I didn’t understand IP or copyright laws, and what could or couldn’t be used. Nor did I appreciate the integrity and ethics surrounding it, nor the inherent advantages of developing your own content from scratch. That “source code” is difficult to replicate - I’ve got some interesting stories on that in the Podcast.

By short cutting the process using generative AI we’re not only sacrificing our own integrity, we’re also DUMBING ourselves down. By “outsourcing” the content creation, we’re risking developing creative muscular atrophy! Use it or lose it! Whatever we stop doing, our brain and body forgets how!

Trust is the new currency in so many ways, and in a world where it’s becoming increasingly more difficult to distinguish between original work and AI generated, we might need to start asking ourselves some tough questions. Creative integrity is becoming a thing of the past and not only is this having a catastrophic affect on our abilities in those areas, we’re also throwing out the very fabric that makes us human - good old fallibility. When I read an article that has been genuinely written by the said author, I feel like I am closer to them - that I understand them that little bit more. That I've been given an insight into their mind, heart and soul. And THAT is precious.

I’m not saying to not use generative AI - I use it all the time for certain things! What I am saying is that it might serve us all to be honest with what we are sharing as "our own", because once we destroy trust, it can be very difficult to get back. As I said to a former “colleague” once, the truth always rises to the surface. You might be good at fooling people now, but dishonesty always has a way of coming back to bite you.

So rather than cut and paste our way through life, let’s build that trust equity with our communities, our team and ourselves by offering integrous work. I’m hoping this Podcast will be a good gut check for us all.

]]> With the advent of generative AI and LLM’s like ChatGPT, Claude etc. we are on a very slippery slope in the content creation world. Have you ever started reading an article from someone you know, and an uneasiness comes over you? Did they actually write this, because it doesn’t sound like them? Is this genuinely their “work” or have they succumbed to the seduction of getting CHATGPT to be their “ghost writer”, although claiming the work to be their own? Dang … now we’re faced with that core component of every relationship - TRUST! Can we trust any future work they create? 

Yes, copying, using and plagiarizing other people’s work has (unfortunately) been around since the invention of time, but the stakes are a lot higher now with AI, social media and the advances in technology. And I also admit in the early days of my career that I didn’t even know it was wrong to copy someone’s work! I didn’t understand IP or copyright laws, and what could or couldn’t be used. Nor did I appreciate the integrity and ethics surrounding it, nor the inherent advantages of developing your own content from scratch. That “source code” is difficult to replicate - I’ve got some interesting stories on that in the Podcast.

By short cutting the process using generative AI we’re not only sacrificing our own integrity, we’re also DUMBING ourselves down. By “outsourcing” the content creation, we’re risking developing creative muscular atrophy! Use it or lose it! Whatever we stop doing, our brain and body forgets how!

Trust is the new currency in so many ways, and in a world where it’s becoming increasingly more difficult to distinguish between original work and AI generated, we might need to start asking ourselves some tough questions. Creative integrity is becoming a thing of the past and not only is this having a catastrophic affect on our abilities in those areas, we’re also throwing out the very fabric that makes us human - good old fallibility. When I read an article that has been genuinely written by the said author, I feel like I am closer to them - that I understand them that little bit more. That I've been given an insight into their mind, heart and soul. And THAT is precious.

I’m not saying to not use generative AI - I use it all the time for certain things! What I am saying is that it might serve us all to be honest with what we are sharing as "our own", because once we destroy trust, it can be very difficult to get back. As I said to a former “colleague” once, the truth always rises to the surface. You might be good at fooling people now, but dishonesty always has a way of coming back to bite you.

So rather than cut and paste our way through life, let’s build that trust equity with our communities, our team and ourselves by offering integrous work. I’m hoping this Podcast will be a good gut check for us all.

]]> Terry Hawkins Buzzsprout-16955878 Sat, 12 Apr 2025 10:00:00 +1000 811 1 26 full false Ep.25: Confirmation Bias & Perception Blindness Ep.25: Confirmation Bias & Perception Blindness We make on average 35,000 decisions every day of our lives, but how many of us are fully aware of the unconscious influencers that can impact our so-called objective choice? Enter Confirmation Bias and Perception Blindness.

Confirmation bias is when we tend to favor information or situations that support our own beliefs or values, often without even realizing it. Whereas perception blindness is when we fail to notice something in plain sight because we’re too focused on something else, usually because of limitations in attention and perception.

Often, we can make decisions that suit our personal criteria without digging deeper for the real truth. The devil is always in the details that we often gloss over. Think about that “gun” sales person on the team, who, under further investigation, it’s discovered that they are actually burning through way too many potential sales in the race for top line numbers. Just because you can measure something doesn't mean to say that it's important.

Just because you can measure something doesn’t necessarily mean that it’s important, and just because you can’t measure something doesn't mean to say that it’s not important. It’s all about knowing the whole truth - and being consciously aware of our confirmation biases and our perceptive blindness when seeking that truth.

So, let’s remove the filters from our decision making. Discover more in this episode of the Daily D.O.S.E™ Podcast!

]]> We make on average 35,000 decisions every day of our lives, but how many of us are fully aware of the unconscious influencers that can impact our so-called objective choice? Enter Confirmation Bias and Perception Blindness.

Confirmation bias is when we tend to favor information or situations that support our own beliefs or values, often without even realizing it. Whereas perception blindness is when we fail to notice something in plain sight because we’re too focused on something else, usually because of limitations in attention and perception.

Often, we can make decisions that suit our personal criteria without digging deeper for the real truth. The devil is always in the details that we often gloss over. Think about that “gun” sales person on the team, who, under further investigation, it’s discovered that they are actually burning through way too many potential sales in the race for top line numbers. Just because you can measure something doesn't mean to say that it's important.

Just because you can measure something doesn’t necessarily mean that it’s important, and just because you can’t measure something doesn't mean to say that it’s not important. It’s all about knowing the whole truth - and being consciously aware of our confirmation biases and our perceptive blindness when seeking that truth.

So, let’s remove the filters from our decision making. Discover more in this episode of the Daily D.O.S.E™ Podcast!

]]> Terry Hawkins Buzzsprout-16894169 Wed, 02 Apr 2025 03:00:00 +1100 1050 1 25 full false Ep.24: Not Getting The RESULTS You Want? Try this instead.... Ep.24: Not Getting The RESULTS You Want? Try this instead.... The magic you're looking for is in
 the work you're not willing to do.  Anon


Right now, there’s panic in the air. Businesses want better results, fast. Sales up! Teams engaged! Leaders leading! NOW! But the reality is most aren’t willing to commit to the work it actually takes to make that happen. 


A one off training program, a shiny keynote, or an online course might give you a spike in motivation, but that won’t move the needle. That’s information not transformation. Impactful change is not a bolt of lightning, it’s a system. It’s what we have designed as the Learning Loop™. And it takes time, consistent repetition and emotional safety. And a deep respect for how the brain actually works.
Without the 5 Cs of our Learning Loop: Content, Comprehension, Context, Contemplation, Compound, you’re just throwing information at people and hoping something sticks. It doesn’t.


Myths like: “Habits take 21 days.” Nah. Try three years to fully integrate a new behaviour into your nervous system. That’s the real timeline for transformation. But most orgs won’t hang in long enough to see it through. Why? Because consistency isn’t sexy. But it is effective.


Here’s what doesn’t work: using the SAME techniques that DIDN’T get you the results before. We can’t just push harder, and cheer louder - we MUST DO different to get different. And trying to do it on the cheap using fake AI “trainers” robotically P.U.K.E’ing (IYKYK) ChatGPT scripts  with zero soul will not “engage” your teams. We won’t AI or “rah-rah” our way to excellence. We build it - daily - in loops - with humans - as a system.


So if you're frustrated by the lack of change, ask yourself:
Are you investing in a learning moment - or a learning system?


Because until we're ready to do the deep work, that magic we’re chasing will continue to stay out of reach.

]]> The magic you're looking for is in
 the work you're not willing to do.  Anon


Right now, there’s panic in the air. Businesses want better results, fast. Sales up! Teams engaged! Leaders leading! NOW! But the reality is most aren’t willing to commit to the work it actually takes to make that happen. 


A one off training program, a shiny keynote, or an online course might give you a spike in motivation, but that won’t move the needle. That’s information not transformation. Impactful change is not a bolt of lightning, it’s a system. It’s what we have designed as the Learning Loop™. And it takes time, consistent repetition and emotional safety. And a deep respect for how the brain actually works.
Without the 5 Cs of our Learning Loop: Content, Comprehension, Context, Contemplation, Compound, you’re just throwing information at people and hoping something sticks. It doesn’t.


Myths like: “Habits take 21 days.” Nah. Try three years to fully integrate a new behaviour into your nervous system. That’s the real timeline for transformation. But most orgs won’t hang in long enough to see it through. Why? Because consistency isn’t sexy. But it is effective.


Here’s what doesn’t work: using the SAME techniques that DIDN’T get you the results before. We can’t just push harder, and cheer louder - we MUST DO different to get different. And trying to do it on the cheap using fake AI “trainers” robotically P.U.K.E’ing (IYKYK) ChatGPT scripts  with zero soul will not “engage” your teams. We won’t AI or “rah-rah” our way to excellence. We build it - daily - in loops - with humans - as a system.


So if you're frustrated by the lack of change, ask yourself:
Are you investing in a learning moment - or a learning system?


Because until we're ready to do the deep work, that magic we’re chasing will continue to stay out of reach.

]]> Buzzsprout-16865873 Thu, 27 Mar 2025 07:00:00 +1100 995 1 24 full false Ep.23: When Meaning Matters More Than Measurements! Ep.23: When Meaning Matters More Than Measurements!
New Year, new goals… same struggles? 

As James Clear writes in Atomic Habits, "We don’t rise to the level of our goals; we fall to the level of our systems." And every system can quickly lose its impact if it isn’t associated with a meaningful reason for its existence. 

And then, if we don’t create a solid enough meaning behind our goals - business or personal - they quickly lose their sparkle. That’s why so many sales targets are met with an “uggghhhhhh” and the customary eye roll! So how do we create that eagerness to achieve more? And pushing to increase shareholder value isn’t it.

In this episode of the Daily D.O.S.E Podcast we chat about the power of sharing what those increases and/or goals will bring, along with the Scale of Ascension™ and why personal awareness is a key factor in goal achievement success. 

Think forward to January 2026. Imagine what you’d like to be saying, feeling, sharing about the year that has been. And why? 

Happy New Year! May it be your best one yet!

]]>
New Year, new goals… same struggles? 

As James Clear writes in Atomic Habits, "We don’t rise to the level of our goals; we fall to the level of our systems." And every system can quickly lose its impact if it isn’t associated with a meaningful reason for its existence. 

And then, if we don’t create a solid enough meaning behind our goals - business or personal - they quickly lose their sparkle. That’s why so many sales targets are met with an “uggghhhhhh” and the customary eye roll! So how do we create that eagerness to achieve more? And pushing to increase shareholder value isn’t it.

In this episode of the Daily D.O.S.E Podcast we chat about the power of sharing what those increases and/or goals will bring, along with the Scale of Ascension™ and why personal awareness is a key factor in goal achievement success. 

Think forward to January 2026. Imagine what you’d like to be saying, feeling, sharing about the year that has been. And why? 

Happy New Year! May it be your best one yet!

]]> Buzzsprout-16416949 Sun, 12 Jan 2025 16:00:00 +1100 1143 1 23 full false Ep.22: Difficult Conversations Ep.22: Difficult Conversations GHOSTING and GOSSIP might be a signal that we lack the skills, awareness and courage to have a difficult conversation. 

Being able to not only have a Difficult Conversation, but also emotionally manage the chemical reactions that occur as a result, might be the best interpersonal skills we can ever possess. 

When we are able to give and receive a difficult conversation, we build the foundations of trust, respect and genuine closeness - the essentials for any powerful team and/or relationship.

Rather than sweeping things under the rug (ghosting), or sharing our issues with those that can’t help (gossip), let’s learn how to create an environment that will inspire growth, courage and build trust. With the proper tools and commitment to healthy connections, these conversations evolve from challenging into invaluable insights.

Whether it’s addressing issues with team members, our own leader, a partner or family member, or even handling a customer concern, using this 5-step process will help us to place the importance of the relationship over our discomfort in the moment.

Difficult conversations, when handled well, often lead to even deeper and more meaningful connections with these we care about. @IgniteHumans#leader #leadership #difficultconversations #retailcustomer #retailtech #ignitehumans #insight #leadershipdevelopment #onlinelearning #courage #influence #customerexperience #dothework #relationships #connections

]]> GHOSTING and GOSSIP might be a signal that we lack the skills, awareness and courage to have a difficult conversation. 

Being able to not only have a Difficult Conversation, but also emotionally manage the chemical reactions that occur as a result, might be the best interpersonal skills we can ever possess. 

When we are able to give and receive a difficult conversation, we build the foundations of trust, respect and genuine closeness - the essentials for any powerful team and/or relationship.

Rather than sweeping things under the rug (ghosting), or sharing our issues with those that can’t help (gossip), let’s learn how to create an environment that will inspire growth, courage and build trust. With the proper tools and commitment to healthy connections, these conversations evolve from challenging into invaluable insights.

Whether it’s addressing issues with team members, our own leader, a partner or family member, or even handling a customer concern, using this 5-step process will help us to place the importance of the relationship over our discomfort in the moment.

Difficult conversations, when handled well, often lead to even deeper and more meaningful connections with these we care about. @IgniteHumans#leader #leadership #difficultconversations #retailcustomer #retailtech #ignitehumans #insight #leadershipdevelopment #onlinelearning #courage #influence #customerexperience #dothework #relationships #connections

]]> Terry Hawkins Buzzsprout-16072840 Sat, 09 Nov 2024 09:00:00 +1100 541 1 22 full false Ep.21: You Have Enough Customers! Ep.21: You Have Enough Customers! Most people assume that an increase in customer numbers (a nicer way of saying foot traffic) automatically leads to better results. But what if, instead of dreaming about more customers walking through the door (online included), we focused on honing our skills and giving our full potential to the customers we already have? What might that look like? What could a 10% increase in conversion mean to our business? What if missing target by a few % was due to a lack of skill, not traffic?

Consider Tiger Woods, David Beckham, and Pilots - what do they all have in common?

They all understand the importance of diligent, repetitive practice so the process is by default whilst they are “in play”. We are “in play” when we are interacting with our customers - and that is NOT the time to be practicing.

The last thing I want is a pilot practicing a crash landing while I’m a passenger! Pilots train continuously in simulators for every possible scenario. If we also want to be masters of our game, we too need structured, consistent practice to be fully present and handle any type of situation confidently and effectively. We practice so we can be top performers in the play. 

This episode is all about making the most of what we have—using our C.A.R.E™ skills, building effective habits, and setting our team up for success, one Practice Session at a time!

]]> Most people assume that an increase in customer numbers (a nicer way of saying foot traffic) automatically leads to better results. But what if, instead of dreaming about more customers walking through the door (online included), we focused on honing our skills and giving our full potential to the customers we already have? What might that look like? What could a 10% increase in conversion mean to our business? What if missing target by a few % was due to a lack of skill, not traffic?

Consider Tiger Woods, David Beckham, and Pilots - what do they all have in common?

They all understand the importance of diligent, repetitive practice so the process is by default whilst they are “in play”. We are “in play” when we are interacting with our customers - and that is NOT the time to be practicing.

The last thing I want is a pilot practicing a crash landing while I’m a passenger! Pilots train continuously in simulators for every possible scenario. If we also want to be masters of our game, we too need structured, consistent practice to be fully present and handle any type of situation confidently and effectively. We practice so we can be top performers in the play. 

This episode is all about making the most of what we have—using our C.A.R.E™ skills, building effective habits, and setting our team up for success, one Practice Session at a time!

]]> Terry Hawkins Buzzsprout-16021483 Thu, 31 Oct 2024 07:00:00 +1100 475 1 21 full false Ep.20: I'm Still Confused Ep.20: I'm Still Confused Whether it’s learning a new dish in the kitchen or a new customer service skill, we’ve all had that nervous thought, “How am I going to remember all this?” 

In this age of social media, we are conditioned to crave information in a quick and convenient way, but we can’t truly learn from a 20-second clip. We are simply consuming content without letting it go through the cycle of learning. When we take new information through the full Learning Loop, we can contemplate and process what we’ve learned which is where the real development occurs!

We will never master something that we’ve only done once, but if we continuously revisit it, share what we’ve learned, and then apply it and contemplate it, we’ll start to stimulate our brain’s familiarity with this new knowledge; we will help the brain absorb it into its long term memory.

Remember, neurons that fire together wire together! Or a simpler way of saying that … use it, or lose it! 

]]> Whether it’s learning a new dish in the kitchen or a new customer service skill, we’ve all had that nervous thought, “How am I going to remember all this?” 

In this age of social media, we are conditioned to crave information in a quick and convenient way, but we can’t truly learn from a 20-second clip. We are simply consuming content without letting it go through the cycle of learning. When we take new information through the full Learning Loop, we can contemplate and process what we’ve learned which is where the real development occurs!

We will never master something that we’ve only done once, but if we continuously revisit it, share what we’ve learned, and then apply it and contemplate it, we’ll start to stimulate our brain’s familiarity with this new knowledge; we will help the brain absorb it into its long term memory.

Remember, neurons that fire together wire together! Or a simpler way of saying that … use it, or lose it! 

]]> Terry Hawkins Buzzsprout-15424791 Wed, 17 Jul 2024 05:00:00 +1000 553 1 20 full false Ep.19: Recruitment Reno Ep.19: Recruitment Reno Hey LOSER!

Well, at least we got your attention a little more than the current ads that are being placed in the recruitment market.

Have you ever placed an ad and didn’t have the applicants apply that you were hoping for? Or maybe you didn’t get any applicants at all? There’s an easy fix. We need to change our outlook! We seem to be stuck in the same old headspace when it comes to advertising for our wonderful future teams.

Picture this … You’re looking for a new job and log on to look at some ads when you see these two:

“Hey you! Wanna get your 10,000 steps in the day while changing someone’s life?”


OR

“Full Time Assistant Manager”

Which one seems more appealing to you?


In this episode of the Daily D.O.S.E podcast, Terry will take us through why our current recruitment strategy isn't working, and how to attract the applicants we’re seeking. We’re just a creative convo away from building our dream team! 

]]> Hey LOSER!

Well, at least we got your attention a little more than the current ads that are being placed in the recruitment market.

Have you ever placed an ad and didn’t have the applicants apply that you were hoping for? Or maybe you didn’t get any applicants at all? There’s an easy fix. We need to change our outlook! We seem to be stuck in the same old headspace when it comes to advertising for our wonderful future teams.

Picture this … You’re looking for a new job and log on to look at some ads when you see these two:

“Hey you! Wanna get your 10,000 steps in the day while changing someone’s life?”


OR

“Full Time Assistant Manager”

Which one seems more appealing to you?


In this episode of the Daily D.O.S.E podcast, Terry will take us through why our current recruitment strategy isn't working, and how to attract the applicants we’re seeking. We’re just a creative convo away from building our dream team! 

]]> Buzzsprout-15394822 Thu, 11 Jul 2024 08:00:00 +1000 1538 1 19 full false Ep.18: Could Low Sales Be a Recruiting Issue? Ep.18: Could Low Sales Be a Recruiting Issue? If we asked retailers what their current No. 1 business issue in this current climate was, most would respond with struggling sales results. But why are some retailers falling way behind while others are doing really well, regardless of the economic challenges?

Martin Seligman of Learned Optimism fame, discovered that sales teams with a high Optimistic Explanatory Style sold approx. 37% more than those who didn’t, and those at the higher end of the scale sold a whopping 88% more!! 

So wouldn’t it make sense to hire people who were naturally optimistic? 

Let’s explore Explanatory Styles and what might be one of the true root causes of low sales. Hint… it might just not be the economic climate!

]]> If we asked retailers what their current No. 1 business issue in this current climate was, most would respond with struggling sales results. But why are some retailers falling way behind while others are doing really well, regardless of the economic challenges?

Martin Seligman of Learned Optimism fame, discovered that sales teams with a high Optimistic Explanatory Style sold approx. 37% more than those who didn’t, and those at the higher end of the scale sold a whopping 88% more!! 

So wouldn’t it make sense to hire people who were naturally optimistic? 

Let’s explore Explanatory Styles and what might be one of the true root causes of low sales. Hint… it might just not be the economic climate!

]]> Terry Hawkins Buzzsprout-15234107 Wed, 12 Jun 2024 07:00:00 +1000 827 1 18 full false Ep.17: Coaching… it’s not as easy as it sounds! Ep.17: Coaching… it’s not as easy as it sounds! Many leaders develop their teams based on what they think is the correct way to coach, but coaching is a very skilled ability that takes many hours of practice, and loads of vulnerability. 


Most people have learnt how to coach through what we have coined as, Tribal Knowledge and Preferential Delivery. This continued pattern of ‘hand-me-down’ skills development potentially thwarts true growth. The coach literally becomes the trainees glass ceiling.  


To be truly proficient as a coach, we have to be willing to be buoyant in the conversation, using specific skills to pull out of the team member what they already know, even if they don't realize it. 


Our goal as a coach is to help them make the association between what they do, what they know and how they can continue to build on that. 


Coaching is more about asking powerful, curiosity based questions that help the team member express themselves. It's about being the conduit for their learning experience, not the controller of it. 


This podcast is to help open our eyes to one of the most important skills we can learn - coaching. And impactful coaching usually flows on from powerful training.

]]> Many leaders develop their teams based on what they think is the correct way to coach, but coaching is a very skilled ability that takes many hours of practice, and loads of vulnerability. 


Most people have learnt how to coach through what we have coined as, Tribal Knowledge and Preferential Delivery. This continued pattern of ‘hand-me-down’ skills development potentially thwarts true growth. The coach literally becomes the trainees glass ceiling.  


To be truly proficient as a coach, we have to be willing to be buoyant in the conversation, using specific skills to pull out of the team member what they already know, even if they don't realize it. 


Our goal as a coach is to help them make the association between what they do, what they know and how they can continue to build on that. 


Coaching is more about asking powerful, curiosity based questions that help the team member express themselves. It's about being the conduit for their learning experience, not the controller of it. 


This podcast is to help open our eyes to one of the most important skills we can learn - coaching. And impactful coaching usually flows on from powerful training.

]]> Terry Hawkins Buzzsprout-15083477 Fri, 17 May 2024 08:00:00 +1000 1270 1 17 full false Ep.16: You Can't Lead Without 'HOW'! Ep.16: You Can't Lead Without 'HOW'! Have you ever given an instruction, or set a task and they just don’t do it!! 

Well, a lot of times it’s because they don’t know how. In this episode of the Daily D.O.S.E™ Podcast, we reveal the key to successful coaching and leading. Whether you’re a manager, mother, teacher, or coach, it’s all about the ‘HOW’! Often times, we tend to give empty direction to fix specific behaviors? Without the how, it leaves it to interpretation and chance.

We have to teach the ‘HOW’ when we go to give a directive. We have to not only be able to spot the behavior, but be specific about HOW to achieve it. We have to ask ourselves, “Can I see them doing the ‘task’ from my instruction?

Remember, the magic is all in the ‘HOW’!

]]> Have you ever given an instruction, or set a task and they just don’t do it!! 

Well, a lot of times it’s because they don’t know how. In this episode of the Daily D.O.S.E™ Podcast, we reveal the key to successful coaching and leading. Whether you’re a manager, mother, teacher, or coach, it’s all about the ‘HOW’! Often times, we tend to give empty direction to fix specific behaviors? Without the how, it leaves it to interpretation and chance.

We have to teach the ‘HOW’ when we go to give a directive. We have to not only be able to spot the behavior, but be specific about HOW to achieve it. We have to ask ourselves, “Can I see them doing the ‘task’ from my instruction?

Remember, the magic is all in the ‘HOW’!

]]> Terry Hawkins Buzzsprout-14979355 Tue, 30 Apr 2024 08:00:00 +1000 599 1 16 full false Ep.15: Are Closed Captions Dumbing Us Down? Ep.15: Are Closed Captions Dumbing Us Down? Have you noticed of late how many of us are using closed captions and subtitles? I’m right there with you. But are we aware of the effect this may have on our connection with others?

Closed captions can be great when learning new languages, or if we’re hearing challenged, and even for those of us that might need some help staying focused, but for the mainstream, are we aware of the conditioning that closed captioning might be doing to our brains.

When we’re conditioned to have our focus majority of the time on the text, it can become easy to disconnect from the person speaking. We no longer pay attention to their expressions and micro facial (and bodily) nuances. We miss the collective impact of the words because they are not matched to the facial and body expressions given.

Maybe consider turning off the CC next time to give your brain some training. With the enormous decrease in our sensory acuity since the rise of technology, the last thing we need is less connection and understanding of our fellow humans.

Remember, USE it or LOSE it! 🙈

]]> Have you noticed of late how many of us are using closed captions and subtitles? I’m right there with you. But are we aware of the effect this may have on our connection with others?

Closed captions can be great when learning new languages, or if we’re hearing challenged, and even for those of us that might need some help staying focused, but for the mainstream, are we aware of the conditioning that closed captioning might be doing to our brains.

When we’re conditioned to have our focus majority of the time on the text, it can become easy to disconnect from the person speaking. We no longer pay attention to their expressions and micro facial (and bodily) nuances. We miss the collective impact of the words because they are not matched to the facial and body expressions given.

Maybe consider turning off the CC next time to give your brain some training. With the enormous decrease in our sensory acuity since the rise of technology, the last thing we need is less connection and understanding of our fellow humans.

Remember, USE it or LOSE it! 🙈

]]> Terry Hawkins Buzzsprout-14747713 Sat, 23 Mar 2024 09:00:00 +1100 317 1 15 full false Ep.14: Who Are You? Ep.14: Who Are You? What lies at the core of true success for any human being?

Many would say a strong depth of self awareness - what we like to call, The MAP of ME™.  Join us for this robust and fascinating podcast as Terry takes us through her interpretation of the human psyche, explaining her Map of Me™ theory and Horizontal (flat) Typology and Vertical Experience.

With 40 years of research, experience and exposure to the 100’s of profilers on the market, Terry’s unique take on who we are, along with the refreshing insight that we are all unique, we are able to utilize profilers much more effectively. No-one wants to be put in a box, nor labeled, but almost everyone wants to be understood.

We hope this inspiring podcast IGNITES a desire in you to know more about yourself, and the wonderful humans we share the planet with!

]]> What lies at the core of true success for any human being?

Many would say a strong depth of self awareness - what we like to call, The MAP of ME™.  Join us for this robust and fascinating podcast as Terry takes us through her interpretation of the human psyche, explaining her Map of Me™ theory and Horizontal (flat) Typology and Vertical Experience.

With 40 years of research, experience and exposure to the 100’s of profilers on the market, Terry’s unique take on who we are, along with the refreshing insight that we are all unique, we are able to utilize profilers much more effectively. No-one wants to be put in a box, nor labeled, but almost everyone wants to be understood.

We hope this inspiring podcast IGNITES a desire in you to know more about yourself, and the wonderful humans we share the planet with!

]]> Terry Hawkins Buzzsprout-14699035 Sat, 16 Mar 2024 09:00:00 +1100 2250 1 14 full false Ep.13: The Stories We Tell Ourselves Ep.13: The Stories We Tell Ourselves It’s tough out there! No-one is buying!

When times are tough it can be tempting to tell a story that justifies our unwanted results. Some might call them excuses, others reality. The key is being aware of the stories we tell, and rather than accept and explain, let’s lean into the challenge and investigate each situation to train for gain.

In this podcast we’ll also look at the negative side of KPI’s, and what we can do to use this data as insight into future coaching opportunities. Science shows us that we attract what we focus on, so rather that have an expectation of non performance, let’s look for the gold in every opportunity.

]]> It’s tough out there! No-one is buying!

When times are tough it can be tempting to tell a story that justifies our unwanted results. Some might call them excuses, others reality. The key is being aware of the stories we tell, and rather than accept and explain, let’s lean into the challenge and investigate each situation to train for gain.

In this podcast we’ll also look at the negative side of KPI’s, and what we can do to use this data as insight into future coaching opportunities. Science shows us that we attract what we focus on, so rather that have an expectation of non performance, let’s look for the gold in every opportunity.

]]> Terry Hawkins Buzzsprout-14423024 Fri, 02 Feb 2024 07:00:00 +1100 591 1 13 full false Ep.12: Need to Destress? Let’s Practice Box Breath Together Ep.12: Need to Destress? Let’s Practice Box Breath Together Have you ever had sensory overload and just wanted to take 5 minutes out to re-centre yourself? We'll guide you through the BOX Breathing Process so no matter where you are, you'll be able to pause and regroup! 


Box Breathing works by releasing nitric oxide into the bloodstream to calm your nervous system, distracting your mind as you count to four, and decreasing stress in your body. It’s easy to feel overwhelmed, especially during these busy holiday times. Whether you’re working the shop floor or you’re the one doing the hectic Christmas shopping, it can feel stressful. Just remember to take a few minutes to re-centre yourself. It’s as easy as 1, 2, 3… 4!


So, let's take a breath together and begin!

]]> Have you ever had sensory overload and just wanted to take 5 minutes out to re-centre yourself? We'll guide you through the BOX Breathing Process so no matter where you are, you'll be able to pause and regroup! 


Box Breathing works by releasing nitric oxide into the bloodstream to calm your nervous system, distracting your mind as you count to four, and decreasing stress in your body. It’s easy to feel overwhelmed, especially during these busy holiday times. Whether you’re working the shop floor or you’re the one doing the hectic Christmas shopping, it can feel stressful. Just remember to take a few minutes to re-centre yourself. It’s as easy as 1, 2, 3… 4!


So, let's take a breath together and begin!

]]> Terry Hawkins Buzzsprout-14143945 Thu, 14 Dec 2023 10:00:00 +1100 354 1 12 full false Ep.11: “I don’t care what you think of me!” Ep.11: “I don’t care what you think of me!” “I don’t care what people think of me!”

We’ve all said it… But do we really mean it?

We have all been told that the worst thing we can do is worry about what other people think of us… But that’s not really true, is it? 

If we don’t care what people think of us, do we even care about improving ourselves? In order to constantly do better, we have to know where improvement is necessary and feedback can help us unlock our potential. Let’s find out how to care and ultimately benefit ourselves!

]]> “I don’t care what people think of me!”

We’ve all said it… But do we really mean it?

We have all been told that the worst thing we can do is worry about what other people think of us… But that’s not really true, is it? 

If we don’t care what people think of us, do we even care about improving ourselves? In order to constantly do better, we have to know where improvement is necessary and feedback can help us unlock our potential. Let’s find out how to care and ultimately benefit ourselves!

]]> Terry Hawkins Buzzsprout-14086552 Tue, 05 Dec 2023 07:00:00 +1100 186 1 11 full false Ep.10: Work/Life BALANCE? Really? Ep.10: Work/Life BALANCE? Really? Often times there is shame around “working too much”… But what if you’re enjoying it? What if there wasn’t shame about the work you’re willing to put in? Work/Life balance can be different for all of us at different stages in our life. Our values and preferences change as we mature.  Some of us do prefer to be “9-5” and keep strict boundaries around time; “I work to live. I don’t live to work”. That’s great, but let’s also respect those who want to contribute greater than what’s expected. There are many +’s for both sides. 

The key is how we feel - the second we stop enjoying our work (or its affect on our long term well being), it might be time to reflect and decide what will make us feel fulfilled.

Let’s ditch the work/life balance terminology - what do you think? 

]]> Often times there is shame around “working too much”… But what if you’re enjoying it? What if there wasn’t shame about the work you’re willing to put in? Work/Life balance can be different for all of us at different stages in our life. Our values and preferences change as we mature.  Some of us do prefer to be “9-5” and keep strict boundaries around time; “I work to live. I don’t live to work”. That’s great, but let’s also respect those who want to contribute greater than what’s expected. There are many +’s for both sides. 

The key is how we feel - the second we stop enjoying our work (or its affect on our long term well being), it might be time to reflect and decide what will make us feel fulfilled.

Let’s ditch the work/life balance terminology - what do you think? 

]]> Terry Hawkins Buzzsprout-14059758 Thu, 30 Nov 2023 10:00:00 +1100 788 1 10 full false Ep.9: You Can’t Take People Where You Haven’t Been Ep.9: You Can’t Take People Where You Haven’t Been The more we understand ourselves, the deeper and more powerful our leadership of others becomes ... but, it's not as easy as it seems. 

“The cave you fear to enter holds the treasure you seek.”

 - Joseph Campbell

Many of us can tend to lead people based on anecdotal knowledge, or our own personal interpretation - which is usually polluted with bias!

Most leaders and managers desperately want the powerful coaching skills required to support their teams, yet the biggest inhibitor to that is a lack of understanding of their own personal “Map” and that of others. 

That’s the magic of the personal awareness journey - when we uncover the mystery of ourselves, we also discover the hidden potential in others.

Impactful leaders have an insatiable curiosity for self-awareness, and also have the drive and courage needed to continue learning the skills and behaviours that are essential to helping their teams reach their peak potential!

The magic we are looking for is in the work we are not willing to do, so let’s do the “work”. 

]]> The more we understand ourselves, the deeper and more powerful our leadership of others becomes ... but, it's not as easy as it seems. 

“The cave you fear to enter holds the treasure you seek.”

 - Joseph Campbell

Many of us can tend to lead people based on anecdotal knowledge, or our own personal interpretation - which is usually polluted with bias!

Most leaders and managers desperately want the powerful coaching skills required to support their teams, yet the biggest inhibitor to that is a lack of understanding of their own personal “Map” and that of others. 

That’s the magic of the personal awareness journey - when we uncover the mystery of ourselves, we also discover the hidden potential in others.

Impactful leaders have an insatiable curiosity for self-awareness, and also have the drive and courage needed to continue learning the skills and behaviours that are essential to helping their teams reach their peak potential!

The magic we are looking for is in the work we are not willing to do, so let’s do the “work”. 

]]> Terry Hawkins Buzzsprout-13991820 Sat, 18 Nov 2023 06:00:00 +1100 1021 1 9 full false Ep.8: What is your SPIRIT Age? Ep.8: What is your SPIRIT Age? In a world where we are taught that our chronological age tells the story, it can be contradictory to how we actually FEEL - no matter our age!

What if we let our body tell us how it feels, and how “old” it is? What if we allowed ourselves to be guided by this innate wisdom in all of us? If we maintain curiosity and ask why we feel a certain “spirit age”, then we can either stop, start or continue doing what our body and soul need most. 

In this episode of the Daily D.O.S.E, Terry touches on the importance of checking in with ourselves, and how debilitating, relentless negative energy, or even something as simple as what we eat, can impact our “spirit age”. So what is your “spirit age” today? 

]]> In a world where we are taught that our chronological age tells the story, it can be contradictory to how we actually FEEL - no matter our age!

What if we let our body tell us how it feels, and how “old” it is? What if we allowed ourselves to be guided by this innate wisdom in all of us? If we maintain curiosity and ask why we feel a certain “spirit age”, then we can either stop, start or continue doing what our body and soul need most. 

In this episode of the Daily D.O.S.E, Terry touches on the importance of checking in with ourselves, and how debilitating, relentless negative energy, or even something as simple as what we eat, can impact our “spirit age”. So what is your “spirit age” today? 

]]> Terry Hawkins Buzzsprout-13978928 Thu, 16 Nov 2023 06:00:00 +1100 369 1 8 full false Ep.7: The MINESTRONE of LIFE! Ep.7: The MINESTRONE of LIFE! When Terry was in Italy, she met an amazing woman who gave her the greatest metaphor about working harmoniously together.

“A minestrone is just like people…"

In this episode of the Daily D.OS.E™, we will dive into the wonder of uniqueness, and how we can collectively make this planet AMAZING!

As Terry says, “It’s the differences that make it a beautiful world."

]]> When Terry was in Italy, she met an amazing woman who gave her the greatest metaphor about working harmoniously together.

“A minestrone is just like people…"

In this episode of the Daily D.OS.E™, we will dive into the wonder of uniqueness, and how we can collectively make this planet AMAZING!

As Terry says, “It’s the differences that make it a beautiful world."

]]> Terry Hawkins Buzzsprout-13964341 Tue, 14 Nov 2023 06:00:00 +1100 316 1 7 full false Ep.6: Is it really IMPOSTER Syndrome? Ep.6: Is it really IMPOSTER Syndrome? Imposter syndrome is a behavioral health phenomenon described as self-doubt of intellect, skills, or accomplishments among high-achieving individuals. 

But, what if we dig deeper? 

Where does this self-doubt come from? 

What does this reaction mean?

In this enlightening episode of the Daily D.O.S.E, we delve deep into Imposter Syndrome, uncovering its roots and understanding the chemical reactions we all feel. Let’s unmask Imposter Syndrome and find out how it can serve us.

]]> Imposter syndrome is a behavioral health phenomenon described as self-doubt of intellect, skills, or accomplishments among high-achieving individuals. 

But, what if we dig deeper? 

Where does this self-doubt come from? 

What does this reaction mean?

In this enlightening episode of the Daily D.O.S.E, we delve deep into Imposter Syndrome, uncovering its roots and understanding the chemical reactions we all feel. Let’s unmask Imposter Syndrome and find out how it can serve us.

]]> Terry Hawkins Buzzsprout-13937402 Thu, 09 Nov 2023 12:00:00 +1100 832 1 6 full false Ep.5: How Costly Is A "Simple" Mistake? Ep.5: How Costly Is A "Simple" Mistake? "PROGRESS over PERFECTION" can be a real cop out for sloppy work when used out of context. Without intending it to be so, our "minor mistakes' can turn into very costly "silent bleeds".

Often a simple oversight or a lack of personal quality control over our own work standards can cause the correction of the task to be handled 5-6 times. That becomes very costly over time.

We don't do anyone any favors by overlooking what can seem like minor errors ... progress, in and of itself, is not enough.

Yes, everybody makes mistakes, but should we be so complacent about them, and what can we do to minimise them going forward?

]]> "PROGRESS over PERFECTION" can be a real cop out for sloppy work when used out of context. Without intending it to be so, our "minor mistakes' can turn into very costly "silent bleeds".

Often a simple oversight or a lack of personal quality control over our own work standards can cause the correction of the task to be handled 5-6 times. That becomes very costly over time.

We don't do anyone any favors by overlooking what can seem like minor errors ... progress, in and of itself, is not enough.

Yes, everybody makes mistakes, but should we be so complacent about them, and what can we do to minimise them going forward?

]]> Buzzsprout-13467102 Fri, 25 Aug 2023 10:00:00 +1000 356 1 5 full false Ep.4: Are We Anxious or Just Addicted to Feeling Good? Ep.4: Are We Anxious or Just Addicted to Feeling Good? LEARNING - Our favorite word here at IGNITE Humans. In fact, it’s everything! We believe that without learning, we have nothing.


In this D.O.S.E, Terry will give a sneak preview of her new book “The Perfect Storm” and explain why so many people think learning sucks! When learning something new, our bodies have a chemical reaction and it can be scary. It begs the question, are we anxious or are we just addicted to feeling good?


You can’t grow if you don’t learn, so just breathe - and let’s LEARN!

]]> LEARNING - Our favorite word here at IGNITE Humans. In fact, it’s everything! We believe that without learning, we have nothing.


In this D.O.S.E, Terry will give a sneak preview of her new book “The Perfect Storm” and explain why so many people think learning sucks! When learning something new, our bodies have a chemical reaction and it can be scary. It begs the question, are we anxious or are we just addicted to feeling good?


You can’t grow if you don’t learn, so just breathe - and let’s LEARN!

]]> Terry Hawkins Buzzsprout-13204475 Wed, 12 Jul 2023 05:00:00 +1000 408 1 4 full false Ep.3: Micro or Macro Managing? Ep.3: Micro or Macro Managing? Micro-managing - what a term! We live in a world of sound bites and while terms like this might make for a quick insight into a much larger topic, they usually fail to factor in all of the components, and more importantly, CONTEXT. 

In this episode of of our Daily D.O.S.E™ Podcast we look at the 4 levels of competency and how this concept plays a massive role in deciding whether we need to micro or macro manage someone 'on a specific task or behavior'. I say specific because no-one is all or nothing of anything.

As a manager, we need to be cognizant of where our team sit in terms of competency within the responsibilities of their role, and a solid skills audit (an essential precursor) done regularly will assist us in determining this.

If we are being managed, let's put our ego and the need to show we know to the side. Rather than become defensive and offended that we may be being micro-managed, let's have a healthy, respectful conversation with our Manager, and and discover why we're being micro-managed and why we feel it would beneficial to have a bit more free reign. 

]]> Micro-managing - what a term! We live in a world of sound bites and while terms like this might make for a quick insight into a much larger topic, they usually fail to factor in all of the components, and more importantly, CONTEXT. 

In this episode of of our Daily D.O.S.E™ Podcast we look at the 4 levels of competency and how this concept plays a massive role in deciding whether we need to micro or macro manage someone 'on a specific task or behavior'. I say specific because no-one is all or nothing of anything.

As a manager, we need to be cognizant of where our team sit in terms of competency within the responsibilities of their role, and a solid skills audit (an essential precursor) done regularly will assist us in determining this.

If we are being managed, let's put our ego and the need to show we know to the side. Rather than become defensive and offended that we may be being micro-managed, let's have a healthy, respectful conversation with our Manager, and and discover why we're being micro-managed and why we feel it would beneficial to have a bit more free reign. 

]]> Terry Hawkins Buzzsprout-13181823 Sat, 08 Jul 2023 07:00:00 +1000 311 1 3 full false Ep.2: Cup Filling Ep.2: Cup Filling Cup Filler or Cup Driller? 


We all have “emotional cups” - both positive and negative, and it wasn’t that long ago that (generally) a person only needed 3 positives to 1 negative to feel good. That has doubled in recent times to high performing teams requiring a ratio of 6:1! We’re living in a hyper world - hyper critical, hyper sensitive, hyper insecure, so much so that many of us can only tend to see the negative in ourselves and others. Cup Drilling does nothing to enhance or build the esteem - complaining, judging, and criticizing just weaken ourselves and others. Great Cup Fillers have never been needed more on this planet, but being a great Cup Filler is not that easy. Many of us can tend to give “empty calorie” compliments (you’re AH-MAAAZ-ING!!!). We need to give “full calorie” comments which pertain to the skill, behavior, trait or act the person did - and can repeat. Just ask yourself, “Can they DO my compliment?” You can’t DO AH-MAAZ-ING! Cup Filling is just one of our “emotional muscles” and there is no better way to build your muscles than to exercise them - so let’s get some serious Cup Filling action happening - with our loved ones, our customers, our team and most of all, ourselves! Happy Cup Filling!

]]> Cup Filler or Cup Driller? 


We all have “emotional cups” - both positive and negative, and it wasn’t that long ago that (generally) a person only needed 3 positives to 1 negative to feel good. That has doubled in recent times to high performing teams requiring a ratio of 6:1! We’re living in a hyper world - hyper critical, hyper sensitive, hyper insecure, so much so that many of us can only tend to see the negative in ourselves and others. Cup Drilling does nothing to enhance or build the esteem - complaining, judging, and criticizing just weaken ourselves and others. Great Cup Fillers have never been needed more on this planet, but being a great Cup Filler is not that easy. Many of us can tend to give “empty calorie” compliments (you’re AH-MAAAZ-ING!!!). We need to give “full calorie” comments which pertain to the skill, behavior, trait or act the person did - and can repeat. Just ask yourself, “Can they DO my compliment?” You can’t DO AH-MAAZ-ING! Cup Filling is just one of our “emotional muscles” and there is no better way to build your muscles than to exercise them - so let’s get some serious Cup Filling action happening - with our loved ones, our customers, our team and most of all, ourselves! Happy Cup Filling!

]]> Terry Hawkins Buzzsprout-13168411 Thu, 06 Jul 2023 08:00:00 +1000 317 1 2 full false Ep.1: If It STINGS, Let It Stick! Ep.1: If It STINGS, Let It Stick! Sometimes feedback can feel like a shocking sting. Why is that? More importantly, what can we do to use it to our advantage? Let's learn how to turn emotions into D.O.S.E's!

]]> Sometimes feedback can feel like a shocking sting. Why is that? More importantly, what can we do to use it to our advantage? Let's learn how to turn emotions into D.O.S.E's!

]]> Terry Hawkins Buzzsprout-13134918 Fri, 30 Jun 2023 06:00:00 +1000 312 1 1 full false Introducing Daily D.O.S.E™ Introducing Daily D.O.S.E™ Welcome to our brand new podcast, Daily D.O.S.E™ Join Terry Hawkins as she explains what D.O.S.E's are all about!

]]> Welcome to our brand new podcast, Daily D.O.S.E™ Join Terry Hawkins as she explains what D.O.S.E's are all about!

]]> Terry Hawkins Buzzsprout-13134909 Fri, 30 Jun 2023 06:00:00 +1000 130 1 0 trailer false