The Distillery - Distill the Power of ServiceNow Tue, 10 Mar 2026 15:02:30 -0400 https://www.buzzsprout.com/2211509 en-us © 2026 The Distillery - Distill the Power of ServiceNow yes 5ac695b3-58af-550a-b1b2-8c9f7ea420a4 kristin.quinn@caskllc.com Sean Dawson episodic false Unlock the full potential of ServiceNow with expert insights and practical strategies, only on The Distillery.

]]> Buzzsprout (https://www.buzzsprout.com) Sean Dawson kristin.quinn@caskllc.com https://storage.buzzsprout.com/qqamcougl3pz22kvgxq1tqrn0prc?.jpg The Distillery - Distill the Power of ServiceNow Sean Dawson The ServiceNow GenAI Journey: What You Need to Know The ServiceNow GenAI Journey: What You Need to Know Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.

]]> Are you new to GenAI or still in the early stages of implementing it in your practice? You’re in an exciting stage in your journey! In this episode of the Distillery, host Sean Dawson speaks with Christine Morris (Senior Director of Technical Service Innovation, Cask NX) and Megan Harter (Senior Director of Transformations, Cask NX) about common misconceptions about GenAI, what sets it apart from past tech trends, and best practices for making your GenAI journey with ServiceNow a success.

]]> Buzzsprout-17064609 Tue, 29 Apr 2025 08:00:00 -0500 618 1 22 full false Don’t be an ITAM Fool this April Don’t be an ITAM Fool this April From missing $16K routers to payroll-crashing laptops, these real-life ITAM horror stories prove why asset management matters. Join Teri Bobst and Sean Dawson as they share the funniest (and scariest) ITAM fails—and the lessons that saved companies thousands. Watch now and rethink your ITAM strategy!

]]> From missing $16K routers to payroll-crashing laptops, these real-life ITAM horror stories prove why asset management matters. Join Teri Bobst and Sean Dawson as they share the funniest (and scariest) ITAM fails—and the lessons that saved companies thousands. Watch now and rethink your ITAM strategy!

]]> Sean Dawson Buzzsprout-16892639 Mon, 31 Mar 2025 14:00:00 -0500 973 1 21 full false Unlocking AI Potential: What You Need to Know About ServiceNow Yokohama Release Unlocking AI Potential: What You Need to Know About ServiceNow Yokohama Release In this exciting episode of The Distillery Podcast, Sean Dawson sits down with Nate Weldon, senior VP of Technology at Cask NX, to dive deep into the groundbreaking Yokohama release from ServiceNow. They explore new AI capabilities, including agentic AI, generative AI, and Workflow Data Fabric, which are set to revolutionize how organizations make data-driven decisions. Tune in to discover how ServiceNow’s latest innovations can empower your business to reach new levels of efficiency and effectiveness with AI. 

]]> In this exciting episode of The Distillery Podcast, Sean Dawson sits down with Nate Weldon, senior VP of Technology at Cask NX, to dive deep into the groundbreaking Yokohama release from ServiceNow. They explore new AI capabilities, including agentic AI, generative AI, and Workflow Data Fabric, which are set to revolutionize how organizations make data-driven decisions. Tune in to discover how ServiceNow’s latest innovations can empower your business to reach new levels of efficiency and effectiveness with AI. 

]]> Buzzsprout-16822841 Fri, 21 Mar 2025 13:00:00 -0500 966 1 20 full false Vision, Culture, and Innovation: Inside Learning Care Group’s ServiceNow Transformation Vision, Culture, and Innovation: Inside Learning Care Group’s ServiceNow Transformation Join Sean Dawson and Jeff Spaude, Senior VP of IT at Learning Care Group, as they explore LCG’s ServiceNow evolution. From IT-focused beginnings to company-wide support serving 22,000 companies, this episode dives into LCG’s approach to governance and a culture that fosters rapid innovation. Discover actionable insights on delivering value incrementally, practicing vision-sharing, and enabling scalable, employee-centered solutions with ServiceNow.

]]> Join Sean Dawson and Jeff Spaude, Senior VP of IT at Learning Care Group, as they explore LCG’s ServiceNow evolution. From IT-focused beginnings to company-wide support serving 22,000 companies, this episode dives into LCG’s approach to governance and a culture that fosters rapid innovation. Discover actionable insights on delivering value incrementally, practicing vision-sharing, and enabling scalable, employee-centered solutions with ServiceNow.

]]> Sean Dawson Buzzsprout-16491564 Fri, 24 Jan 2025 10:00:00 -0600 1204 1 19 full false Turning CMDB horror stories into IT success strategies Turning CMDB horror stories into IT success strategies CMDB horror stories come to life in this Halloween special! Sean Dawson welcomes Cask’s ITOM expert, Chris Padmore, to uncover the dangers lurking in poorly managed CMDBs. From the “Unseen Configuration Drift Catastrophe” to AI mishaps and ghostly servers, they discuss real-life examples of what can go wrong and how to avoid these terrors. Tune in for expert advice, best practices, and a few laughs as they demystify CMDB maintenance and dependency management.


]]> CMDB horror stories come to life in this Halloween special! Sean Dawson welcomes Cask’s ITOM expert, Chris Padmore, to uncover the dangers lurking in poorly managed CMDBs. From the “Unseen Configuration Drift Catastrophe” to AI mishaps and ghostly servers, they discuss real-life examples of what can go wrong and how to avoid these terrors. Tune in for expert advice, best practices, and a few laughs as they demystify CMDB maintenance and dependency management.


]]> Sean Dawson Buzzsprout-16229036 Thu, 05 Dec 2024 14:00:00 -0600 1639 1 18 full true Accelerating & Expanding Your Platform Impact: The Power of a Strong ServiceNow Partner Accelerating & Expanding Your Platform Impact: The Power of a Strong ServiceNow Partner In this special episode, Jason Rosenfeld interviews Erica Volini, Senior VP of Global Partnerships at ServiceNow, to discuss the power of partnerships in driving ServiceNow’s vision for enterprise-wide transformation. From partner qualifications to the game-changing impact of GenAI, Erica offers expert insights into how ServiceNow is shaping the future of work. If you're looking to understand how to leverage ServiceNow for business growth, this episode is for you!

]]> In this special episode, Jason Rosenfeld interviews Erica Volini, Senior VP of Global Partnerships at ServiceNow, to discuss the power of partnerships in driving ServiceNow’s vision for enterprise-wide transformation. From partner qualifications to the game-changing impact of GenAI, Erica offers expert insights into how ServiceNow is shaping the future of work. If you're looking to understand how to leverage ServiceNow for business growth, this episode is for you!

]]> Sean Dawson Buzzsprout-15903736 Thu, 10 Oct 2024 10:00:00 -0500 1639 1 17 full false From Vision to Replatforming: Insights from the AES Journey From Vision to Replatforming: Insights from the AES Journey Join Sean Dawson and Chris Skaggs, ServiceNow Global Product Owner at AES Corporation, as they explore the complex journey of managing technical debt and replatforming ServiceNow. Chris shares his decade-long experience in the ServiceNow ecosystem, highlighting his transition from consultant to platform owner. Discover how AES Corporation tackled challenges like massive technical debt, custom applications, and the need for governance, all while building a new vision for ServiceNow. If you're interested in ITSM, governance, or replatforming strategies, this episode is a must-watch!

]]> Join Sean Dawson and Chris Skaggs, ServiceNow Global Product Owner at AES Corporation, as they explore the complex journey of managing technical debt and replatforming ServiceNow. Chris shares his decade-long experience in the ServiceNow ecosystem, highlighting his transition from consultant to platform owner. Discover how AES Corporation tackled challenges like massive technical debt, custom applications, and the need for governance, all while building a new vision for ServiceNow. If you're interested in ITSM, governance, or replatforming strategies, this episode is a must-watch!

]]> Sean Dawson Buzzsprout-15787571 Tue, 24 Sep 2024 08:00:00 -0500 2005 1 16 full false Public Sector Modernization: Insights from ServiceNow's Federal CTO Public Sector Modernization: Insights from ServiceNow's Federal CTO Join Sean Dawson and Jonathan Alboum, Federal CTO for ServiceNow, as they explore application modernization in the public sector. In this episode, Jonathan discusses his extensive experience with the US Department of Agriculture and shares insights on leveraging ServiceNow to enhance mission-critical workflows. Discover how federal agencies can overcome ERP challenges, improve digital strategies, and unlock the potential of generative AI to better serve their constituents. Don’t miss this engaging conversation on modernizing legacy systems and driving efficiency in government operations.

]]> Join Sean Dawson and Jonathan Alboum, Federal CTO for ServiceNow, as they explore application modernization in the public sector. In this episode, Jonathan discusses his extensive experience with the US Department of Agriculture and shares insights on leveraging ServiceNow to enhance mission-critical workflows. Discover how federal agencies can overcome ERP challenges, improve digital strategies, and unlock the potential of generative AI to better serve their constituents. Don’t miss this engaging conversation on modernizing legacy systems and driving efficiency in government operations.

]]> Sean Dawson Buzzsprout-15368076 Mon, 08 Jul 2024 14:00:00 -0500 1763 1 15 full false Aligning Vision and Expanding Capabilities: Insights from Adam Follmer's ServiceNow Journey Aligning Vision and Expanding Capabilities: Insights from Adam Follmer's ServiceNow Journey Sean Dawson welcomes Adam Follmer, platform owner at a mid-sized global law firm, to discuss their ServiceNow journey. Learn why they chose to implement CSM before ITSM and how they managed a swift ITSM rollout in just six months. Adam shares the impact of adopting agile methodologies, the importance of stakeholder engagement, and strategies for managing rapid change within the organization. Whether you're starting your ServiceNow journey or looking to optimize your current setup, this episode offers practical advice and real-world experiences to guide you.

]]> Sean Dawson welcomes Adam Follmer, platform owner at a mid-sized global law firm, to discuss their ServiceNow journey. Learn why they chose to implement CSM before ITSM and how they managed a swift ITSM rollout in just six months. Adam shares the impact of adopting agile methodologies, the importance of stakeholder engagement, and strategies for managing rapid change within the organization. Whether you're starting your ServiceNow journey or looking to optimize your current setup, this episode offers practical advice and real-world experiences to guide you.

]]> Sean Dawson Buzzsprout-15310229 Tue, 25 Jun 2024 11:00:00 -0500 1289 1 14 full false Optimize ServiceNow Operational Services to Overcome the Talent Gap Optimize ServiceNow Operational Services to Overcome the Talent Gap Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow instances and learn how to proactively address staffing shortages, outsourcing pitfalls, and the importance of a 90-day backlog. Gain insights on establishing effective platform governance and leveraging Disciplined Agile to drive continuous improvement. Whether you're looking to supplement your team or hand over the entire lifecycle, this episode provides practical strategies to maximize your ServiceNow investment.


]]> Dive into the world of ServiceNow operational services with Felix Ortiz, Cask's Principal Program Manager and Director of Operational Program Transformation. Discover the common challenges platform owners face in managing their ServiceNow instances and learn how to proactively address staffing shortages, outsourcing pitfalls, and the importance of a 90-day backlog. Gain insights on establishing effective platform governance and leveraging Disciplined Agile to drive continuous improvement. Whether you're looking to supplement your team or hand over the entire lifecycle, this episode provides practical strategies to maximize your ServiceNow investment.


]]> Sean Dawson Buzzsprout-14949346 Thu, 25 Apr 2024 08:00:00 -0500 759 1 13 full false Leveraging UI/UX to drive successful employee experience Leveraging UI/UX to drive successful employee experience Dive into the world of user interface (UI) and user experience (UX) design with Ryan Curtis, Senior UI/UX Designer at Cask. In this episode, Ryan shares invaluable insights on creating intuitive, accessible, and visually appealing employee portals that drive adoption and satisfaction. Discover best practices for understanding user pain points, mapping user journeys, and validating designs through user testing. Explore the importance of consistency, natural language, and adhering to accessibility standards. Whether you're revamping an existing portal or starting from scratch, this episode provides a comprehensive guide to leveraging UI/UX to enhance employee experience and drive business success.

Interested in learning more about the Cask Portal Demo Hub? Set up time with a Cask consultant: https://casknx.com/contact/ 

]]> Dive into the world of user interface (UI) and user experience (UX) design with Ryan Curtis, Senior UI/UX Designer at Cask. In this episode, Ryan shares invaluable insights on creating intuitive, accessible, and visually appealing employee portals that drive adoption and satisfaction. Discover best practices for understanding user pain points, mapping user journeys, and validating designs through user testing. Explore the importance of consistency, natural language, and adhering to accessibility standards. Whether you're revamping an existing portal or starting from scratch, this episode provides a comprehensive guide to leveraging UI/UX to enhance employee experience and drive business success.

Interested in learning more about the Cask Portal Demo Hub? Set up time with a Cask consultant: https://casknx.com/contact/ 

]]> Sean Dawson Buzzsprout-14850734 Mon, 08 Apr 2024 14:00:00 -0500 983 1 12 full false Transforming chaos into outcomes with Strategic Portfolio Management (SPM) Transforming chaos into outcomes with Strategic Portfolio Management (SPM) Gain invaluable insights on elevating IT governance and achieving strategic goals with ServiceNow's Strategic Portfolio Management capabilities. 

Join Sean Dawson as he unpacks the practical value of SPM with Matt Soccio, an expert with over 10 years implementing ServiceNow. 

Learn how to move beyond project management and transform SPM into an enterprise-wide discipline that drives data-driven decisions. 

Discover how SPM fosters partnership between IT and business leaders with shared KPIs, transparent planning, and benefit realization. 

Whether starting from scratch or maturing existing SPM processes, this episode provides actionable tips to maximize ROI, resource utilization, and strategic alignment.

]]> Gain invaluable insights on elevating IT governance and achieving strategic goals with ServiceNow's Strategic Portfolio Management capabilities. 

Join Sean Dawson as he unpacks the practical value of SPM with Matt Soccio, an expert with over 10 years implementing ServiceNow. 

Learn how to move beyond project management and transform SPM into an enterprise-wide discipline that drives data-driven decisions. 

Discover how SPM fosters partnership between IT and business leaders with shared KPIs, transparent planning, and benefit realization. 

Whether starting from scratch or maturing existing SPM processes, this episode provides actionable tips to maximize ROI, resource utilization, and strategic alignment.

]]> Sean Dawson Buzzsprout-14628073 Mon, 04 Mar 2024 18:00:00 -0600 1551 1 11 full false The Importance of a Strong CMDB to the Security of Your Organization The Importance of a Strong CMDB to the Security of Your Organization Mike Stolp joins host Sean Dawson as they unpack the critical role a Configuration Management Database (CMDB) plays in securing your organization. Mike explains how a CMDB provides the core data needed to identify risks, threats, and vulnerabilities across your IT landscape. 

He distinguishes between CMDB data and the valuable information it enables, stressing the importance of turning data into actionable insights. Discover best practices for implementing a reliable CMDB, including obtaining executive sponsorship and establishing federated data ownership. 

Mike emphasizes starting small - focus on one area like endpoints first. For organizations considering a CMDB, this episode is a must-listen to learn how a well-governed CMDB can strengthen security and operations.

]]> Mike Stolp joins host Sean Dawson as they unpack the critical role a Configuration Management Database (CMDB) plays in securing your organization. Mike explains how a CMDB provides the core data needed to identify risks, threats, and vulnerabilities across your IT landscape. 

He distinguishes between CMDB data and the valuable information it enables, stressing the importance of turning data into actionable insights. Discover best practices for implementing a reliable CMDB, including obtaining executive sponsorship and establishing federated data ownership. 

Mike emphasizes starting small - focus on one area like endpoints first. For organizations considering a CMDB, this episode is a must-listen to learn how a well-governed CMDB can strengthen security and operations.

]]> Sean Dawson Buzzsprout-14408299 Wed, 31 Jan 2024 10:00:00 -0600 985 1 10 full false How Avalara Drives Business Growth, Using ServiceNow How Avalara Drives Business Growth, Using ServiceNow Dive into the world of ServiceNow with Derek Nohr, Director of ServiceNow at Avalara, and host Sean Dawson. This episode unveils Avalara's journey from implementing ServiceNow modules like Safe Workplace and ITSM to embracing advanced functions such as HRSD and SecOps. Derek shares valuable insights on stakeholder engagement, the significance of governance in technology implementation, and the exciting potential of AI in enhancing ITSM. A must-listen for those interested in understanding the transformative power of ServiceNow in modern business environments.


]]> Dive into the world of ServiceNow with Derek Nohr, Director of ServiceNow at Avalara, and host Sean Dawson. This episode unveils Avalara's journey from implementing ServiceNow modules like Safe Workplace and ITSM to embracing advanced functions such as HRSD and SecOps. Derek shares valuable insights on stakeholder engagement, the significance of governance in technology implementation, and the exciting potential of AI in enhancing ITSM. A must-listen for those interested in understanding the transformative power of ServiceNow in modern business environments.


]]> Sean Dawson Buzzsprout-14014760 Tue, 28 Nov 2023 05:00:00 -0600 1700 1 9 full false Leveling Up Employee Experience with EC Pro Leveling Up Employee Experience with EC Pro Join Erin Moore and Sean Dawson as they explore how EC Pro transforms employee experience. Erin explains the capabilities of EC Pro and shares best practices for implementation. Learn how knowledge management, curated portals, analytics, and AI enhance self-service and deliver white-glove service. Discover how EC Pro streamlines HR cases, consolidates systems, and provides managers transparency. Tune in for tips on change management, KPIs, roadmaps and more to elevate employee satisfaction. Follow along to take your employee portal from confusion to connection with EC Pro!

]]> Join Erin Moore and Sean Dawson as they explore how EC Pro transforms employee experience. Erin explains the capabilities of EC Pro and shares best practices for implementation. Learn how knowledge management, curated portals, analytics, and AI enhance self-service and deliver white-glove service. Discover how EC Pro streamlines HR cases, consolidates systems, and provides managers transparency. Tune in for tips on change management, KPIs, roadmaps and more to elevate employee satisfaction. Follow along to take your employee portal from confusion to connection with EC Pro!

]]> Sean Dawson Buzzsprout-13943087 Thu, 09 Nov 2023 16:00:00 -0600 1794 1 8 full false Unpacking the Power of App Development in ServiceNow Unpacking the Power of App Development in ServiceNow Special guest Gregg Aldana from ServiceNow joins Sean Dawson as they delve into the ever-evolving landscape of App Development on the ServiceNow platform. In this engaging episode, Gregg answers burning questions like "Why choose ServiceNow for app development?" and "How can you avoid app sprawl?" As a bonus, they'll also give you a glimpse into the future with upcoming changes in Generative AI and debunk the common myth surrounding “build vs buy.” Whether you're an experienced developer or just curious about ServiceNow's capabilities, this episode is packed with invaluable insights you won't want to miss.

Use our Cask Create App Assessor to find out how complex your use case is and how quickly you can get to business outcomes: https://casknx.com/app-assessor/ 


]]> Special guest Gregg Aldana from ServiceNow joins Sean Dawson as they delve into the ever-evolving landscape of App Development on the ServiceNow platform. In this engaging episode, Gregg answers burning questions like "Why choose ServiceNow for app development?" and "How can you avoid app sprawl?" As a bonus, they'll also give you a glimpse into the future with upcoming changes in Generative AI and debunk the common myth surrounding “build vs buy.” Whether you're an experienced developer or just curious about ServiceNow's capabilities, this episode is packed with invaluable insights you won't want to miss.

Use our Cask Create App Assessor to find out how complex your use case is and how quickly you can get to business outcomes: https://casknx.com/app-assessor/ 


]]> Buzzsprout-13852449 Thu, 26 Oct 2023 15:00:00 -0500 2206 1 7 full false Understanding the True Impact of Asset Management Understanding the True Impact of Asset Management Dive into the multifaceted world of IT Asset Management with Teri Bobst, the Director of IT Asset Management at Cask, as she unravels its critical role in ServiceNow. From its basics to its influence on the asset lifecycle, Teri walks you through how asset management intersects with cybersecurity, security operations, risk management, compliance, and employee experience. Whether you're starting fresh or refining your existing asset management program, this episode provides invaluable insights.

]]> Dive into the multifaceted world of IT Asset Management with Teri Bobst, the Director of IT Asset Management at Cask, as she unravels its critical role in ServiceNow. From its basics to its influence on the asset lifecycle, Teri walks you through how asset management intersects with cybersecurity, security operations, risk management, compliance, and employee experience. Whether you're starting fresh or refining your existing asset management program, this episode provides invaluable insights.

]]> Sean Dawson Buzzsprout-13794446 Tue, 17 Oct 2023 16:00:00 -0500 1509 1 6 full false Impact of Generative AI on App Development in ServiceNow Impact of Generative AI on App Development in ServiceNow Join Michelle Headrick and Sean Dawson as they explore how generative AI is transforming application development on the ServiceNow platform. In this episode, Michelle shares how AI is enhancing rapid development, accelerating prototyping, and improving outcomes. They also discuss how AI invites more people into development and debunk the myth of the robot overload. Tune in to learn how generative AI can elevate your ServiceNow app dev while you also avoid common pitfalls.

]]> Join Michelle Headrick and Sean Dawson as they explore how generative AI is transforming application development on the ServiceNow platform. In this episode, Michelle shares how AI is enhancing rapid development, accelerating prototyping, and improving outcomes. They also discuss how AI invites more people into development and debunk the myth of the robot overload. Tune in to learn how generative AI can elevate your ServiceNow app dev while you also avoid common pitfalls.

]]> Buzzsprout-13666291 Tue, 26 Sep 2023 14:00:00 -0500 1023 1 5 full false Translating Your Vision & Goals into a Strategic, Actionable Roadmap: Part 2 Translating Your Vision & Goals into a Strategic, Actionable Roadmap: Part 2 In this follow-up discussion, Megan Harter and Sean Dawson map out how to drive business value with ServiceNow. Megan provides tips on stakeholder engagement, capturing pain points, and building roadmaps. She stresses the importance of flexibility—roadmaps can start small and evolve over time. Megan and Sean also discuss the pros and cons of in-person versus remote workshops when creating strategic alignment. 

Tune into this insightful discussion to learn how ServiceNow can help you realize business goals through strategic roadmapping.

]]> In this follow-up discussion, Megan Harter and Sean Dawson map out how to drive business value with ServiceNow. Megan provides tips on stakeholder engagement, capturing pain points, and building roadmaps. She stresses the importance of flexibility—roadmaps can start small and evolve over time. Megan and Sean also discuss the pros and cons of in-person versus remote workshops when creating strategic alignment. 

Tune into this insightful discussion to learn how ServiceNow can help you realize business goals through strategic roadmapping.

]]> Sean Dawson Buzzsprout-13585038 Thu, 14 Sep 2023 07:00:00 -0500 744 1 4 full false Translating Your Vision & Goals into a Strategic, Actionable Roadmap: Part 1 Translating Your Vision & Goals into a Strategic, Actionable Roadmap: Part 1 Join Megan Harter and Sean Dawson as they explore the art of ServiceNow roadmapping. Megan shares her expertise on developing strategic roadmaps focused on business outcomes, not just technology. Learn how to gain alignment, manage scope, and sequence workstreams when transforming service delivery. Discover tips for avoiding roadmap overwhelm and engaging stakeholders. Follow along with Megan and Sean to chart your course to ServiceNow success with strategic roadmapping.

And stay tuned for Part 2 of the episode!

]]> Join Megan Harter and Sean Dawson as they explore the art of ServiceNow roadmapping. Megan shares her expertise on developing strategic roadmaps focused on business outcomes, not just technology. Learn how to gain alignment, manage scope, and sequence workstreams when transforming service delivery. Discover tips for avoiding roadmap overwhelm and engaging stakeholders. Follow along with Megan and Sean to chart your course to ServiceNow success with strategic roadmapping.

And stay tuned for Part 2 of the episode!

]]> Sean Dawson Buzzsprout-13511121 Fri, 01 Sep 2023 08:00:00 -0500 974 1 4 full false Getting Back to Out of Box Getting Back to Out of Box Christine Morris joins Sean Dawson as they uncover the challenges of over-customized ServiceNow instances. Hear their insights on identifying when it's time for a “re-platform,” evaluating costs and funding options, handling legacy data, and establishing governance frameworks. Christine draws on her deep experience leading IT for global enterprises to provide practical strategies for unwinding customizations. Tune in to learn how to tap into ServiceNow's full potential by getting back to basics.

]]> Christine Morris joins Sean Dawson as they uncover the challenges of over-customized ServiceNow instances. Hear their insights on identifying when it's time for a “re-platform,” evaluating costs and funding options, handling legacy data, and establishing governance frameworks. Christine draws on her deep experience leading IT for global enterprises to provide practical strategies for unwinding customizations. Tune in to learn how to tap into ServiceNow's full potential by getting back to basics.

]]> Sean Dawson Buzzsprout-13408905 Tue, 15 Aug 2023 07:00:00 -0500 863 1 3 full false Solving the Mystery of Application Development in ServiceNow Solving the Mystery of Application Development in ServiceNow Demystify application development in ServiceNow with Angie Williams and Sean Dawson. Hear them delve into the dynamics of overcoming technical debt and aligning digital strategies to business. They also discuss leveraging ServiceNow's potential to innovate and create customer applications, along with finding the balance between custom development and leveraging ServiceNow's capabilities. Tune in to illuminate your path towards innovation and seamless service delivery with application development.

]]> Demystify application development in ServiceNow with Angie Williams and Sean Dawson. Hear them delve into the dynamics of overcoming technical debt and aligning digital strategies to business. They also discuss leveraging ServiceNow's potential to innovate and create customer applications, along with finding the balance between custom development and leveraging ServiceNow's capabilities. Tune in to illuminate your path towards innovation and seamless service delivery with application development.

]]> Sean Dawson Buzzsprout-13307977 Fri, 28 Jul 2023 10:00:00 -0500 1141 1 2 full false Sharing a Compelling Vision for ServiceNow Sharing a Compelling Vision for ServiceNow In this first episode of The Distillery, Stacey Fournier-Thibodaux shares her insights on the transformational impact of ServiceNow, underscoring the need for a clear vision, cost justification, and stakeholder engagement. Moving beyond IT, she advocates changing the perception of ServiceNow to a broader service management system and encourages continuous innovation. Tune in to learn how to leverage ServiceNow for efficient business solutions.

]]> In this first episode of The Distillery, Stacey Fournier-Thibodaux shares her insights on the transformational impact of ServiceNow, underscoring the need for a clear vision, cost justification, and stakeholder engagement. Moving beyond IT, she advocates changing the perception of ServiceNow to a broader service management system and encourages continuous innovation. Tune in to learn how to leverage ServiceNow for efficient business solutions.

]]> Kristin Quinn Buzzsprout-13217798 Thu, 13 Jul 2023 10:00:00 -0500 1450 1 1 full false