The Health System CXO Podcast

From Crisis to Innovation: Is Tech Easing the Workforce Strain?

Fri, 08 Aug 2025 04:00:00 -0500

In this episode, Robin Brand and Naj Khan discuss the pressing workforce challenges facing health systems, particularly the clinician shortages and rising costs. They explore how technology and AI are being adopted to address these issues, revealing a gap between interest and implementation. The conversation also covers staffing strategies, care model redesigns, and the importance of tailoring solutions to meet the specific needs of different clinical roles and settings.

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Agile Scaling: How Health System CXOs are Pursuing Asset-Light Growth

Fri, 01 Aug 2025 04:00:00 -0500

In this episode of the Health Systems CXO podcast, Brian Contos discusses the current challenges facing health systems, including financial pressures and policy changes. He emphasizes the need for health systems to rethink their growth strategies, focusing on operational scale through AI and site of service optimization.

The '50/50 Rule' – and Other Unconventional AI Practices That Create Lasting Value

Fri, 18 Jul 2025 14:00:00 -0500

In this conversation, Anne Herleth discusses the critical importance of governance in healthcare AI, emphasizing the need for practical rules to manage AI effectively. She introduces four key rules: the 50-50 rule for balancing quick wins with long-term transformation, the 80% rule for choosing good enough solutions, the one-in-two-out rule for managing vendor relationships, and the 12-month rule for adapting to rapid changes in technology.

Why (a lack of) Change Management is Holding Back Value-Based Care with Kairon Health Cofounder Nick Bartz

Fri, 11 Jul 2025 04:00:00 -0500

In this episode of the Health System CXO podcast, Robin Brand interviews Nick Bartz, co-founder and CEO of Kairon Health. This conversation covers the importance of understanding the operational realities of healthcare, the role of technology in facilitating change, and the challenges of implementing value-based care.

Aligning on Equity: Leading Change Through Strategic Communication

Fri, 27 Jun 2025 04:00:00 -0500

In this episode, Jess discusses the strategic communication necessary for healthcare leaders to advance health equity amidst changing legislation. The conversation emphasizes the importance of aligning health equity initiatives with organizational priorities, understanding stakeholder needs, and the role of influence in driving change. Jess highlights the significance of executive buy-in while cautioning against relying solely on it, and stresses the need for a robust communication strategy to effectively convey the importance of health equity in healthcare systems.

Understanding AI's Impact on Nursing Care Delivery: Early Lessons from the Frontlines

Fri, 20 Jun 2025 04:00:00 -0500

This conversation explores the impact of AI on nursing care delivery, focusing on the challenges of nursing workload and labor costs. Anne Herleth discusses various AI pilot projects that aim to improve patient safety and nursing education, highlighting successful outcomes and the importance of nurse involvement in AI implementation.

Closing the Women's Healthcare Gap: A Conversation with Tia cofounder Felicity Yost

Fri, 13 Jun 2025 04:00:00 -0500

In this conversation, Felicity Yost, co-founder and CEO of TIA, discusses the evolution of women's healthcare through the lens of her company, TIA. Starting as a health information app, TIA has transformed into a full-service clinic model that emphasizes holistic care, patient relationships, and innovative solutions to address the unique needs of women. Felicity shares insights on the challenges of traditional healthcare models, the importance of technology in operations, and the need for a more integrated approach to women's health. She also highlights the significance of patient experience and the potential for partnerships with health systems to improve access and quality of care.

What Happened to Walgreens?

Fri, 30 May 2025 04:00:00 -0500

This conversation explores the rise and fall of Walgreens, focusing on its healthcare strategy and the challenges it faced in the retail pharmacy market. The discussion highlights key events, including the merger with Alliance Boots, the impact of online competition, and the company's attempts to diversify into healthcare delivery. It also examines the lessons learned from Walgreens' struggles, particularly the importance of having a pharmacy benefit manager (PBM) and the difficulties of transforming a legacy business in a complex regulatory environment.

AI’s Implications for Healthcare Quality and Accountability

Fri, 23 May 2025 04:00:00 -0500

In this episode, Jess Evara discusses the transformative potential of artificial

intelligence (AI) in healthcare, particularly focusing on ambient listening

technology. The conversation explores how AI can enhance health equity, improve

accountability, and address disparities in health outcomes. Key insights include

the benefits of ambient listening in fostering deeper patient-provider connections,

improving documentation accuracy, and the overall positive reception from both

providers and patients. The episode also highlights the broader implications of AI

in healthcare accountability and the importance of securing buy-in from

stakeholders for successful implementation.

Nurse Manager Series Part 2: How Health Systems are Failing These Leaders with Nadia Critchley

Fri, 16 May 2025 04:00:00 -0500

In this conversation, Anne Herleth and Nadia Critchley discuss the critical need for investment in nurse manager development. They explore the challenges faced by nurse managers, the importance of change leadership over change management, and the tangible impacts of leadership development programs on healthcare systems. The discussion emphasizes the necessity of equipping nurse managers with the skills to lead effectively in complex environments, ultimately driving better patient care and organizational outcomes.

Nurse Manager Series Part 1: How Health Systems are Failing These Leaders

Fri, 09 May 2025 04:00:00 -0500

In this conversation, Anne Herleth discusses the critical role of nurse managers in healthcare and how health systems are failing to support them. She highlights the increasing responsibilities of nurse managers, the challenges they face with workload and burnout, and the need for strategic initiatives to improve their working conditions. The conversation emphasizes the importance of understanding nurse manager workload, the implications of overwork on health systems, and the necessity for organizational support and leadership development.

Intermountain's Rural Hub and Spoke Model: Interview with CSO Dan Liljenquist

Fri, 02 May 2025 04:00:00 -0500

Dan Lilienquist, Chief Strategy Officer at Intermountain Health, joins Health Systems CXO to discuss rural healthcare challenges and how the hub-and-spoke model and virtual hospitals are reshaping care delivery. From advocacy to innovation, this episode highlights scalable solutions to improve clinical outcomes and bridge healthcare disparities.

Moving On Mission: Insights From Healthcare Anchor Network w/ David Zuckerman [Health Equity - Jasmaine McClain, Ph.D.]

Fri, 31 Jan 2025 04:00:00 -0600

Your Health System CXO podcast host Jasmaine McClain & David Zuckerman, president and founder of the Healthcare Anchor Network, discuss the transformative potential of health systems as anchor institutions in addressing community disinvestment and economic insecurity. Together they emphasizes the importance of leveraging hiring, purchasing, and investing practices to create equitable local economies.

Key Takeaways
1.Health systems can leverage their resources to address economic inequities.
2.The Healthcare Anchor Network aims to create racially equitable local economies.
3. Impact investing can yield both financial and social returns.
4. Aligning health system goals with community needs can enhance impact.

Span of Control: The Key to Nurse Manager Sustainability Pt 1 [Nurse Executives-Anne Herleth]

Fri, 17 Jan 2025 04:00:00 -0600

Anne Herleth, your Health System CXO Podcast host discusses the critical role of nurse managers in healthcare and how health systems are failing to support them. Anne highlights the increasing responsibilities of nurse managers, the challenges they face with workload and burnout, and the need for strategic initiatives to improve their working conditions.

Collaborative Health Equity Initiatives Featuring Rachel Thornton- [Jasmaine McClain, Ph.D.]

Fri, 10 Jan 2025 04:00:00 -0600

Your Health System CXO podcast host Jasmaine McClain has special guest Rachel Thornton join her to discuss health equity. Rachel, pediatrician and healthcare executive at Nemours Children's Health, discusses her journey in healthcare leadership and the importance of health equity.

Key Takeaways
1.Health equity is a core focus at Nemours Children's Health.

2.Investing in children's health yields long-term societal benefits.

3.Collaboration across teams is essential for health equity initiatives.

4.Listening to frontline staff enhances understanding of patient needs.

Frontline Nurse Perspectives: Trust and Communication | Part 3 [Nurse Executives-Anne Herleth]

Fri, 27 Dec 2024 04:00:00 -0600

This week on the Health System CXO Podcast your host Anne Herleth discusses the perspectives of frontline nurses, focusing on their information sources, trust issues with leadership, and the importance of effective communication.

Key Takeaways

1.Frontline nurses need more information about emerging innovations.

2.Peer influence is significant during periods of change or stress.

3.Less than half of nurses look to their direct manager for information.

4.Social media is not a primary source of information for nurses.

5.There is a communication gap between executives and frontline nurses.

Is Site-Neutral Payment Finally Coming? [Strategy Executives - Jackie Kimmell]

Fri, 20 Dec 2024 04:00:00 -0600

Join your Health System CXO Podcast host Jackie Kimmell as she discusses the critical topic of site neutrality in healthcare payments, exploring its implications for health systems and the evolving legislative landscape. She highlights the bipartisan momentum towards site neutral payments, the potential cost savings for Medicare, and the importance of understanding these changes for healthcare executives.

Key Takeaways
1.Site neutrality is a growing concern for healthcare leaders.

2.Bipartisan momentum is shifting towards site neutrality in legislation.

3.MedPAC has consistently advocated for site neutral payments.

4.Potential savings from site neutrality could be significant for Medicare.

From Buy-In to Breakthrough: Building True Health Equity Champions - Jasmaine McClain, Ph.D.]

Fri, 13 Dec 2024 04:00:00 -0600

Your Health System CXO Podcast host Jasmaine McClain discusses the challenges health equity leaders face in driving real change despite having leadership buy-in. Jasmaine emphasizes that buy-in is not enough and outlines three key factors for success: clear internal alignment, translation of system priorities into executive priorities, and demonstrating the value of health equity investments. McClain shares examples from health systems that effectively integrate health equity into their missions, cultures, governance, and strategies, providing actionable steps for leaders to create champions for health equity within their organizations.

Key Takeaways:
1.Leadership buy-in is necessary but not sufficient for health equity.

2.Health equity should be integrated into all operations.

3.Successful health systems align their missions with health equity goals.

4.Clear governance is essential for prioritizing health equity.

5.Health equity can drive strategic growth and consumer experience.

AI In Nursing | Safe Staffing & Mandated Ratios | Part 2 [Nurse Executives-Anne Herleth]

Fri, 29 Nov 2024 04:00:00 -0600

Your Health System CXO podcast host Anne Herleth and Lauren Rewers discuss the findings from a research study on frontline nurses' perceptions regarding safe staffing and the use of AI in healthcare. They explore the low confidence levels among nurses about their organizations' commitment to safe staffing, the preference for human-centered solutions, and the significant communication gaps that exist.

Key Takeaways
1.Frontline nurses have low confidence in safe staffing.

2.There is a divide between frontline nurses and administrators.

3.Human-centered solutions are preferred over technology.

4.Nurses prioritize patient outcomes over technology adoption.

5.Effective communication is crucial for nursing transformation.

New Vehicles for Value-Based Care and Cone's CSO on Risant [Strategy Executives - Jackie Kimmell]

Fri, 22 Nov 2024 04:00:00 -0600

Summary

Your CXO host Jackie Kimmell discusses three significant developments in the healthcare sector that highlight innovative approaches to value-based care and investment. The first topic covers the surprising acquisition of Summa Health by General Catalyst, exploring the implications of this investment for healthcare systems. The second segment focuses on Longitude Health, a new collaborative initiative among several health systems aimed at driving innovation and efficiency in value-based care. Finally, Jackie delves into Risen Health, a consortium that aims to transform healthcare delivery through technology and shared resources, featuring insights from Chris Cornue on the motivations behind these partnerships.

Navigating Healthcare Leadership Challenges [Health Equity - Jasmaine McClain, Ph.D.]

Fri, 08 Nov 2024 04:00:00 -0600

Our Health System CXO podcast host, Jasmaine McClain interviews Mikelle Moore, a seasoned healthcare executive with over 25 years of experience. Together they discuss the challenges of healthcare leadership, the importance of health equity, and the role of impact investing in addressing social determinants of health.

Key Takeaways:
1. Healthcare is challenging, and leaders must prioritize self-care.

2. Success in healthcare comes from collaboration and shared visions

3. Leaders should not fear admitting mistakes and redirecting efforts.

4. Health equity should be embedded in all aspects of healthcare.

AI in Nursing | What the Headlines Got Wrong | Part 1 [Nurse Executives-Anne Herleth]

Fri, 25 Oct 2024 04:00:00 -0500

Anne Herleth, your Health System CXO podcast host, discusses the perspectives of frontline nurses regarding AI in healthcare. Anne highlights the misconceptions surrounding nurses' opposition to AI, presenting data that shows a more nuanced view. Anne also emphasizes the need for understanding and collaboration between nurses and AI to improve healthcare delivery.

Key Takeaways
1. Understanding the perspective of the frontline nurse is crucial.

2. Nurses are not universally opposed to AI; they are ambivalent.

3. AI can help nurses do their job better and spend more time with patients.

4. Job security isn't the top concern for nurses; patient care is.

5. Data integrity and reliability are major concerns for nurses.

Emerging Trends in Healthcare: The Rise of Disruptors [Strategy Executives - Jackie Kimmell]

Fri, 18 Oct 2024 04:00:00 -0500

Jackie Kimmell, your Health System CXO host discusses the emerging trend of cost transparency in healthcare, focusing on the rise of companies like Surest that offer innovative insurance models aimed at reducing out-of-pocket costs for patients. Jackie highlights significant data points indicating a shift in employer-sponsored insurance offerings and the implications of rising healthcare costs for employers and health systems.

1.The growth of Surest indicates a significant change in employer-sponsored insurance offerings.

2.Cost transparency disruptors are changing how patients make healthcare decisions.

3.Employers are facing unprecedented increases in healthcare costs, projected at 8-9% for 2025.

4.Health systems may need to adapt their strategies in response to these disruptors.

Challenges & Parallels In Quality & Equity Work [Health Equity - Jasmaine McClain, Ph.D.]

Fri, 11 Oct 2024 04:00:00 -0500

Your Health Systems CXO Podcast host Jasmaine McClain focuses on the intersection of health equity and healthcare quality, highlighting how health systems are integrating these two vital areas. Jasmaine also explores the growing trend of health equity teams reporting through quality leadership. She also touches on the challenges health systems face, such as administrative burdens in quality reporting and the nascent development of health equity strategies.

Key Takeaways:
1.Integration of Health Equity and Quality: Health systems are increasingly integrating health equity into their quality work, with many equity teams now reporting through quality leadership—a significant shift toward addressing health disparities.

2.Challenges in Quality Reporting: Administrative burdens remain a challenge for health systems, with immense resources required to meet quality reporting demands, as evidenced by research showing it can take over 100,000 person-hours for a single hospital to report on quality metrics.

3.Evolving Health Equity Strategies: Health equity is still an emerging focus, with most health equity executives in place for three years or less. Building the capacity and infrastructure to tackle equity challenges is still in its early stages.

4.Leading Examples in Health Equity: Organizations like Novant Health and NYC Health and Hospitals are leading the way by integrating equity into their strategies and operations, utilizing innovative approaches like trans-cultural health managers and diverse board leadership to drive progress.

The Return On Investment Of Virtual Nursing [Nurse Executives-Anne Herleth]

Fri, 27 Sep 2024 04:00:00 -0500

Your Health System CXO Podcast host Anne Herleth brings a very special episode about Virtual Nursing. Virtual nursing is a solution that is gaining popularity in the healthcare industry. It involves a virtual nurse overseeing or supporting care delivery by a bedside team. Virtual nursing is not outpatient telehealth or behavioral coaching, but rather a way to enhance the work of bedside nurses. It can improve nurse satisfaction, patient experience, care quality, and care efficiency. However, to achieve the best ROI, virtual nursing needs to be integrated into the core care model and not just used as a tool.

Key Takeaways:
-Virtual nursing is a promising solution for healthcare organizations facing workforce and financial challenges.

-Virtual nursing can improve nurse satisfaction, patient experience, care quality, and care efficiency.

-To achieve the best ROI, virtual nursing should be integrated into the core care model.

-Scaling virtual nursing pilots requires careful planning and frontline involvement.

Future Trends In The Medicare Advantage Landscape

Fri, 20 Sep 2024 04:00:00 -0500

Jackie Kimmel, your Health Systems CXO Podcast host for Strategy Executives, discusses the challenges and trends in Medicare Advantage (MA) contract management. Jackie highlights the declining yield from MA contracts and the negative impact on health system financial sustainability. The increasing number of audits, denials, and prior authorizations from MA payers is also a major pain point for health systems. Contract terminations are becoming more common, with many health system executives considering terminating at least one major plan in the next year. The viability of provider-sponsored health plans in MA is also discussed, with some systems slowing down growth while others see it as a leverage point in negotiations.

Advancing Health Equity With Dr. Joseph Betancourt

Fri, 13 Sep 2024 04:00:00 -0500

Our CXO Podcast host Jasmaine McClain brings on special guest Dr. Joseph Betancourt, President of the Commonwealth Fund, to discuss health equity and the work being done to improve healthcare for diverse populations. Dr. Betancourt highlights the role of the Commonwealth Fund in advancing health equity and emphasizes the importance of addressing issues such as primary care, Medicaid payment and reimbursement, and the social drivers of health.

Rethinking Workforce Costs In Health Systems [Nurse Executives - Anne Herleth]

Fri, 30 Aug 2024 04:00:00 -0500

Nurse Executives this episode is FOR YOU! The Health System CXO Podcast host Anne Herleth discusses the challenges and solutions in the nursing workforce. Anne highlights the financial aspect of health systems and the need to think differently about workforce costs. She also addresses the issues of turnover, shortages, workload, and clinical competence in the nursing profession. Anne emphasizes the importance of transforming the care delivery model to address these challenges.

Key Takeaways:
-Health systems need to think differently about workforce costs and find new solutions.

-Turnover, workload, and clinical competence are major challenges in the nursing profession.

-Shortages in the nursing workforce vary by region and can have different impacts.

-Transforming the care delivery model is crucial to addressing the challenges in the nursing workforce.

The Impact of Regulatory Changes on Medicare Advantage [Strategy Executives - Jackie Kimmell]

Fri, 23 Aug 2024 10:00:00 -0500

On this episode of The Health System CXO Podcast, Jackie Kimmell, Sr. Director - Member Insights at The Health Management Academy, discusses Medicare Advantage (MA) and its impact on health system executives.

She also discusses the growth and significance of MA in the healthcare industry, the profitability for payers, the benefits and challenges for beneficiaries, and the struggles health systems face. She also highlights the regulatory changes and headwinds that have affected the profitability of MA plans, leading to decreased margins for payers and lower yields for health systems.

Lastly - she shares the insights Strategy Executives need to know regarding the variations in MA penetration across different markets and the importance of understanding the MA landscape for healthcare executives.

Key Takeaways
-Medicare Advantage (MA) is a major topic of concern for health system executives due to its significant impact on the healthcare industry.

-Payers have prioritized MA and have seen high profit margins, but regulatory changes and headwinds have affected their profitability.

-MA offers benefits such as low premiums and supplemental benefits, but there may be hidden downsides and challenges for beneficiaries.

-Health systems have contracted with MA plans to benefit from higher reimbursement rates, but they face challenges such as claims denials and lower yields.

-Understanding the MA landscape is crucial for healthcare executives to navigate the changing market and ensure financial sustainability.

Chapters
00:00 Introduction and Podcast Evolution

00:27 The Significance of Medicare Advantage for Health System Executives

03:02 Medicare Advantage: Profitability and Challenges

07:38 Regulatory Changes and Headwinds in Medicare Advantage

09:31 Variations in Medicare Advantage Penetration Across Markets

12:23 Challenges Faced by Health Systems in Medicare Advantage Contracts

17:21 Navigating the Medicare Advantage Landscape as a Healthcare Executive

Moving Beyond Talk: Taking Action For Health Equity [Health Equity - Jasmaine McClain, Ph.D.]

Fri, 16 Aug 2024 09:00:00 -0500

In this episode of The Health System CXO podcast, Host Jasmaine McClain, Ph.D. discusses how health systems can effectively address health disparities by embedding equity into every aspect of their operations. Jasmaine outlines five key hallmarks of committed health systems: 1) having a community-oriented board, 2) ensuring public-facing accountability, 3) fostering a "C-suite Justice League" for collaborative leadership, 4) having a CEO who openly learns and grows, and 5) avoiding the "smart talk trap," focusing on actionable change rather than just talking about it. Our THMA host also highlights examples of organizations successfully implementing these practices.

Key Takeaways:

Community-Oriented Board: Effective health systems engage community leaders to ensure their priorities align with the communities they serve.
Public Accountability: Transparency in progress and financial commitments is crucial, exemplified by Providence's public health equity report.
Collaborative Leadership: Health equity requires a team effort from the entire leadership, not just a single leader or department.
CEO's Public Learning: CEOs should embrace public learning, fostering a culture of continuous improvement.

Action Over Talk: Organizations should prioritize meaningful actions over merely discussing health equity.

Solving Complex Challenges in Healthcare Using AI with Diana Nole, CVP, Health & Life Sciences, Microsoft

Tue, 19 Dec 2023 08:00:00 -0600

Welcome back to The Table Podcast with Renee DeSilva, where she and Diana Nole, CVP, Health & Life Sciences, Microsoft, explore the ever-evolving landscape of artificial intelligence and its profound impact on healthcare.

AI has taken incredible strides over the past five to 10 years, and Renee and Diana delve into Gen AI, the fastest-growing consumer software application in history. From its scalable human likeness to exploring its threefold impact on insight extraction, user interaction, AI is already projecting far-reaching effects in healthcare.

Diana's passion for problem-solving and her early curiosity for technology paved the way for a dual degree in computer science and math. She shares how embracing curiosity and recognizing technology's omnipresence equipped her to engage in pivotal conversations. A dedicated advocate for diversity, equity, and inclusion, Diana's personal mission is to inspire young girls during their formative years to pursue fields in math, science, and technology.

As our conversation unfolds, Diana circles back to the essence of successful partnerships. She unravels the hallmarks of a good partnership, emphasizing the importance of creating a win-win for all parties involved and stresses the significance of understanding mutual benefits and fostering honesty about each party's capabilities. According to Diana, finding equilibrium among stakeholders is a delicate yet crucial process.

Advancing Care Delivery Through Innovation with Janice Nevin, President and CEO of ChristianaCare

Fri, 17 Nov 2023 10:00:00 -0600

On today's episode of The Table Podcast, Renee DeSilva - CEO of The Health Management Academy - sat down for a conversation with Dr. Janice Nevin, the President and CEO of ChristianaCare, who brings over 21 years of dedication to the mission of service.

In this episode, Renee explores Dr. Nevin's unwavering commitment to ChristianaCare's mission, delving into her perspective on cultivating a culture at scale and activating for the love of health. Driven by the core values of courage and resilience, she shares insights into how organizations thrive during turbulent times through a strong connection to their mission.

Learn how leaders can shape the culture that drives success by prioritizing communication, engagement, and a deep understanding of core values while leveraging technology including generative AI. Also discussed is ChristianaCare's approach to care delivery and innovation, where Dr. Nevin emphasizes the human aspect of healthcare. Discover how innovation can enhance both provider efficiency and the patient experience, creating a healthcare environment that is personalized, accessible, and focused on continuous relationships.

As the conversation unfolds, Renee and Dr. Nevin circle back to developing mission-driven goals, exploring ChristianaCare's commitment to zero disparities. Dr. Nevin shares how this aspiration is not just a strategic plan but an integral part of the organization's DNA, influencing every aspect of their work.

Join us at The Table for an insightful conversation with Dr. Janice Nevin, where leadership insights, mission-driven strategies, and the love of health take center stage.

System CNE Leadership: Navigating Workforce Challenges and Creating Innovative Solutions in Nursing with Tammy Daniel, SVP and CNO, Baptist Health

Thu, 19 Oct 2023 05:00:00 -0500

Welcome to The Table podcast, where we gather the most insightful voices in healthcare to discuss the pressing issues and innovations shaping the industry.

In this episode, The Health Management Academy's CEO and host of The Table Podcast, Renee DeSilva, sat down with Tammy Daniel, the Senior Vice President and Chief Nursing Officer at Baptist Health Florida. Tammy shared her invaluable insights on how to support existing nurses on their professional and leadership journeys, as well as exploring innovative strategies to cultivate the nursing pipeline.

Under Tammy's leadership, Baptist Health Florida has taken a deliberate approach to early-career leadership development. They've implemented programs like an internal nurse manager academy and upskilling initiatives to prepare existing talent for specialized, technical roles. This forward-thinking approach recognizes the need for creativity and innovation in addressing the complex challenges of the nursing workforce.

Tammy also shared her insights on the role of mentors in identifying strengths and helping individuals recognize their blind spots—a powerful aspect she aptly calls "the power of the nudge" and explored the importance of adapting management and communication styles based on the audience and responsibilities at hand, emphasizing that effective leaders must be flexible and adaptive.

Join us at The Table, where we engage in thought-provoking discussions with healthcare leaders who are pioneering change, addressing critical issues, and shaping the future of healthcare. Tune in to gain fresh perspectives and valuable insights on the dynamic world of healthcare leadership.

How AI Will Impact Healthcare, featuring David Feinberg, M.D., MBA

Fri, 29 Sep 2023 12:00:00 -0500

The Health Management Academy's Table Podcast welcomes David Feinberg, M.D., MBA to the table with our host and CEO, Renee DeSilva, for an enlightening discussion AI and the impact to healthcare, as well as Oracle's vision and priorities in healthcare.

As the Chairman of Oracle Health, David leads the vision and strategy of Oracle's healthcare division, leveraging over 25+ years of experience in the field. He joined Oracle in October 2022, after serving as the CEO of Cerner Corporation, one of the largest healthcare IT companies in the world. In this role, David is driven by the mission of improving the health and well-being of people and communities, and he is firmly committed to advancing the state of the art in healthcare through Oracle's products and services.

Renee and David discuss Oracle’s global perspective, attained from serving a diverse array of clients worldwide. David takes us through how tech and data is leveraged differently outside the US, from prescribing operas in Egypt to building interoperability with 14 million daily records at the UK’s National Health Service.

Finally, Renee and David discussed the pace of AI change and how to ensure it does more than just complicate existing problems. Renee's favorite quote from David during the conversation? AI won’t replace doctors, but it will replace those who don’t use it.

Developing Next-Gen Healthcare Technology Leaders, featuring Angela Shippy, M.D.

Thu, 17 Aug 2023 14:00:00 -0500

Welcome to another episode of The Health Management Academy's The Table Podcast. In this conversation, our host and CEO Renee DeSilva, engages in a thought-provoking dialogue with Dr. Angela A. Shippy, MD, FACP, FHM, Senior Physician Executive, Nonprofit Healthcare at Amazon Web Services (AWS).

Listen in as Renee and Dr. Shippy delve into the heart of The Health Management Academy's AWS Technology Fellows program—an initiative that unites promising technology leaders. Together, they explore how this program empowers these leaders with a blend of essential skills: from honing their leadership capabilities to enriching their business acumen and deepening their technical healthcare expertise. The overarching goal? Equipping them to spearhead their organizations into a future characterized by innovation and progress.

The conversation takes an enlightening turn as they traverse the dynamic landscape of healthcare's current evolution. Amidst transformative times, all stakeholders are rallying for a fresh approach to care delivery. The imperative to reimagine the healthcare landscape has never been stronger.

Naturally, the conversation turns to AWS's unwavering customer-centric ethos. Driven by an obsession with customer satisfaction, AWS is attuned to the resounding chorus of health systems across the nation. These institutions are voicing the desire for their leaders to possess unparalleled expertise in the realm of technology. As Renee and Dr. Shippy delve into this aspect, they reveal how AWS is responding to this demand. The conversation also navigates towards sculpting these high-potential technology leaders into future executives who will command and orchestrate the ongoing technological transformation.

Join us in this illuminating episode as we uncover the intricacies of leadership, technology, and the future of healthcare—all from the vantage point of industry visionaries.

Leading Through Change, featuring Tina Freese Decker

Wed, 02 Aug 2023 14:00:00 -0500

The Health Management Academy's Table Podcast welcomes Tina Freese Decker to the table for a transparent discussion with our host and CEO, Renee DeSilva. As President & CEO of Corewell Health, Tina is leading the way for Michigan's largest health system. With over 13 billion in revenue, 22 hospitals, and 60k team members, Corewell is making a huge impact, covering 1.2 million lives under its health plan.

One of the key takeaways from Renee's conversation with Tina is her belief in 'systemness' - finding the perfect balance between shared, systemwide goals and honoring local environments. It's incredible to witness how this vision is coming to life at Corewell, nearly eighteen months after the integration.

Renee and Tina also delved into Corewell's health equity initiatives, where they've made strides in vital areas like infant mortality and youth suicide prevention. Led by Dr. Lynn Todman, their dedication to engaging with local communities and building trust is truly inspiring.

Tina's reflections on her leadership philosophy were equally captivating, especially as she shared how it evolved over the years. Her emphasis on over communicating and over listening was a standout - a true testament to her commitment to fostering a thriving and united organization.

We look forward to witnessing Corewell Health's continued success and positive impact on the lives of so many.

Listen to more episodes: https://hmacademy.com/table-podcast/

The Table Podcast, hosted by Renee DeSilva, CEO of The Health Management Academy, amplifies real conversations about the healthcare issues that matter.

Renee DeSilva, a highly experienced professional in the healthcare industry for over two decades, is widely recognized as a sought-after speaker, moderator, panelist, and host. Her expertise is informed by The Health Management Academy's extensive portfolio of over 65 annual events, where she engages with C-Suite healthcare decision-makers and innovators. This exposure gives her a unique and valuable perspective on the industry's challenges and opportunities.

Leading with Values and Mission Orientation, featuring Randy Haffner, Ph.D.

Fri, 16 Jun 2023 05:00:00 -0500

In this episode, Renee DeSilva is joined by Randy Haffner, Ph.D. the President & CEO of AdventHealth Florida. Together, they explore what it means to be a values-driven leader in a healthcare setting, as well as how values and mission as a faith based organization connect to consumer experience goals and service standards.

Highlights from the conversation:

• AdventHealth's consumer experience journey since 2019 (4:00)

• The distinction between consumers and patients (7:34)

• AdventHealth's service standards of love, safety, and simplicity (11:11)

• How Advent's care advocate program is improving care navigation (14:26)

• Why Randy believes leadership has to be a team sport (22:46)

• The concept that any organization is one generation away from losing its link to values (24:08)

• Why Randy would invite Nelson Mandela to his Table (33:15)

Creating a Sustainable Healthcare Workforce Pipeline, featuring Van Ton-Quinlivan

Thu, 01 Jun 2023 07:00:00 -0500

In this episode, Renee DeSilva sits down with Van Ton-Quinlivan, the CEO of Futuro Health, to understand how the innovative non-profit is helping address the allied health worker pipeline issues in California and beyond. As part of the conversation, they cover the future of work, evolving education models, and advice for healthcare organizations looking to address their shortages.

Highlights from the conversation:

• Why workforce development is a team sport (5:25)

• The story of Futuro Health’s founding (6:54)

• How to scale the Futuro model outside California (12:25)

• The evolution of adult education models (15:48)

• What Futuro Health looks like in 10 years (19:26)

• Van’s fish story and how it relates to partnership in workforce development (21:04)

• Why Van would invite ChatGPT and a worker to her Table (23:58)

Empowering the Next Generation of Women Leaders in Healthcare, featuring Liz Bickley

Thu, 18 May 2023 08:00:00 -0500

In this episode, Renee DeSilva sits down with Liz Bickley, the COO of Korn Ferry Health, to discuss how to empower the next generation of women leaders in healthcare. Liz walks us through the findings of their latest ‘Women CEOs Speak’ report, including progress towards representation goals for 2025 and the variety of career paths and experiences for today’s women CEOs. In addition, they cover the evolving skillsets for the CEO of the future, and what organizations need to do today to support their high potentials.

Highlights from the conversation:

Liz’s background and the context of today’s talent challenges (2:50)
A breakdown of the Women CEOs Speak report (8:40)
The structural barriers that restrict opportunities and the talent pipeline (12:55)
Why tomorrow’s successful CEOs need to transform and perform (16:05)
Charting the non-linear career paths to the CEO position (20:20)
Organizational responsibilities for ensuring advancement opportunities (24:50)
Liz’s advice for women aspiring to become CEOs (24:40)
Why Liz would invite Jacinda Ardern and Queen Elizabeth II to her table (29:50)

Season 4: The Table with Renee DeSilva

Thu, 11 May 2023 07:00:00 -0500

Renee DeSilva invites you to The Table, a podcast brought to you by The Health Management Academy. Twice a month, we’ll serve up new perspectives on the key issues in healthcare, featuring innovators from across the industry. We believe if the right leaders have a seat at The Table, relationships thrive, and real change is possible.

Evaluating Philanthropy's New Role at Health Systems, featuring Sage Bolte

Thu, 22 Dec 2022 03:30:00 -0600

Highlights from the conversation:

How Sage’s clinical and social training work influenced her current role (2:37)
Facing the challenges of philanthropy work in health systems (7:16)
Playing the long game in fundraising (11:06)
Using the power of storytelling (15:03)
Addressing the challenges of generational differences in giving (18:17)
How to engage the CEO and health boards around the philanthropy mission? (24:02)
Sage’s dream table and concluding thoughts (30:05)

Assessing the Health Policy and Investment Landscape, featuring Adaeze Enekwechi

Thu, 08 Dec 2022 03:30:00 -0600

Highlights from the conversation:

Growing up in Nigeria and seeing firsthand the role of government (2:25)
The state of health care policy today (6:18)
Advice to policy makers on how to build effective messaging for their position (14:44)
Adaeze’s move to a private equity firm (WCAS) (17:50)
Opportunities to create value in healthcare (22:20)
What challenges are healthcare boards facing today? (25:18)
Leading as a woman of color on a board (32:11)
Adaeze’s dream table and concluding thoughts (34:25)

Transforming the Nursing Workforce, featuring Mary Ann Fuchs

Thu, 10 Nov 2022 03:30:00 -0600

Highlights from the conversation:

Nursing workforce challenges (2:37)
Bringing joy and meaning back into work (9:13)
Working with your executive teams (16:24)
Transforming the nursing workforce (20:56)
Mary Ann’s dream table (23:49)

Interested in joining our Nursing Catalyst team's upcoming webinar? Sign up today, for free, here.

Innovating with Speed at Scale, featuring Cheryl Pegus, M.D.

Thu, 27 Oct 2022 03:30:00 -0500

Highlights from the conversation:

Introduction to today’s guest, Dr. Cheryl Pegase. (0:07)
How does Walmart’s vision for healthcare work. (2:33)
What has science taught us about well being. (5:36)
Walmart’s take on the access barriers in healthcare. (11:01)
The power of an organization with roots in retail applying zip code-level insight to the healthcare challenge (15:51)
How do you move with greater speed and intention and decision-making? (21:01)
When I started, we needed to connect all of our assets to one platform (23:59)
How does Cheryl’s personal experience show up in her leadership and identity? (30:36)
Lean into the people who want to support you and say no to those who do not. (34:52)
How do we improve care? How do we get people to participate in clinical studies? (40:14)

Augmenting Clinical Care and the Workforce with AI, featuring Pete Durlach

Thu, 28 Jul 2022 03:30:00 -0500

Highlights from the conversation:

Pete’s background and career journey (2:25)
Channeling AI from other industries (4:40)
The landscape of AI in healthcare today (6:18)
Defining “artificial intelligence” (8:34)
Maturity on the common use cases (10:04)
Implementing AI for greater team member efficiency (18:46)
Measuring ROI (25:44)
What success looks like in an ever-evolving future (29:45)
Advice for board members (38:29)
Microsoft and Nuance partnership (41:50)
Pete’s dream table (46:44)

Attracting and Retaining Talent During the ‘Great Reimagining’, featuring Maxine Carrington

Thu, 14 Jul 2022 03:30:00 -0500

Highlights from the conversation:

Maxine’s background and career journey (3:13)
The opportunity of “the great resignation” (7:35)
Reimagining the employee experience (12:50)
Building from non-traditional backgrounds (17:41)
Incorporating values into day-to-day work (24:12)
Why equity and inclusion matters (28:22)
Maxine’s dream table (35:29)

Addressing Loneliness with Compassionate Technology, featuring Cindy Jordan

Thu, 30 Jun 2022 03:30:00 -0500

Highlights from the conversation:

Cindy’s early shaping influences (3:32)
The deeply emotional Pyx origin story (5:24)
Defining loneliness (7:56)
Resolving loneliness (10:22)
Technology with compassion (15:20)
Highlights of the Thrive program (18:10)
Starting with government-insured populations (20:28)
Future partnerships and growth (23:27)
Navigating a deeply emotional origin story (26:46)
Being the only _____ in a room (30:00)
Cindy’s dream table (32:51)

Defining a Brand Promise of Value, Access, and Experience, featuring Roxanna Gapstur

Thu, 16 Jun 2022 03:30:00 -0500

Highlights from the conversation:

Roxanna’s background and career journey (2:31)
About WellSpan Health (5:59)
Reimagining the patient experience (7:20)
Using technology to further a mission (10:39)
Partnership as a key part to strategy achievement (14:49)
CEOs coming from a nursing background (18:10)
Building pathways to executive leadership (21:54)
Roxanna’s dream table (24:30)

Why Healthcare Should Lead on Climate Change Action, featuring Neal Hogan

Thu, 02 Jun 2022 03:30:00 -0500

Highlights from the conversation:

About Healthcare Climate ActionWorks (3:06)
Neal’s background and career journey (4:10)
Why the climate crisis is a healthcare crisis (6:22)
Taking the steps required to move forward (8:50)
Defining “net zero commitments” and “ESG” (10:49)
Good examples of change makers moving forward (15:17)
Thinking about governance and decision making (18:19)
The state of our progress today (21:06)
How to lead on climate action (25:26)
Neal’s previous books (29:49)
How to get started writing a book (31:29)
Neal’s dream table (33:45)

Creating a Movement to Improve Workplace Mental Health, featuring Daryl Tol

Thu, 19 May 2022 03:30:00 -0500

Highlights from the conversation:

Daryl’s background and career journey (3:13)
Daryl’s personal experience with anxiety (5:30)
Managing the communication process with colleagues (9:34)
Caring about folks in the workplace (12:59)
The draw and mission of One Mind (14:47)
Getting behind the movement (18:40)
The importance yet insufficiency of resilience (21:17)
Foundational elements leaders need (23:57)
What it means to be mental health certified (26:01)
How to meet team members where they are (27:52)
5-year conversation target (30:22)
How to approach personal wellbeing (36:27)
Daryl’s dream table (39:49)

Leading Transformation Through Empowered Patients and Employees, featuring Pete McCanna

Thu, 05 May 2022 03:30:00 -0500

Highlights from the conversation:

Pete’s background and career journey (2:17)
External versus internal C suite hires (6:34)
What’s different about the CEO position (8:46)
BSW’s new strategic direction (10:48)
How the pandemic has affected health care leadership (14:30)
BSW’s 10-year mission (22:45)
Succession planning (24:20)
Pete’s dream table (34:00)

Applying ‘Lightspeed’ Behaviors to the Pandemic & Beyond, featuring Angela Hwang

Thu, 21 Apr 2022 03:30:00 -0500

Highlights from the conversation:

Angela’s role and how she got there (0:30)
Key factors that shortened the time frame of creating the vaccine (9:44)
Global collaboration across the scientific community (14:29)
Moving forward with the lessons gleaned (18:48)
The behavioral side of light speed (24:51)
How to think about well-being in a stressed workforce (30:59)
Anegla’s personal background (36:15)
Angela’s dream table (44:28)

Creating a Culture of Well-being, featuring Heather Farley, M.D.

Thu, 07 Apr 2022 03:30:00 -0500

Highlights from the conversation:

Heather’s background and career journey (2:38)
Defining “well-being” (7:51)
How ChristianaCare brought joy back to work (9:27)
Orchestrating strategy as a chief wellness officer (11:42)
What constitutes an organizational culture of well-being (13:40)
Bottoms-up things that have worked in a local environment (17:58)
Curating well-being based on gender and ethnic diversity (22:21)
The healthcare workforce rescue package (25:30)
What success looks like (28:49)
How to unplug and keep yourself grounded (32:00)
Heather’s ideal table (34:32)

Building Trust Among Patients and Employees, featuring Tom Lee, M.D.

Thu, 24 Mar 2022 03:30:00 -0500

Topics in this conversation include:

The early forces that impacted Tom’s interest in healthcare (2:49)
Primary factors influencing healthcare workers to remain with an organization (6:16)
The power of a nudge to momentum building career roles (12:11)
Why women physicians are burning out at higher rates than their male counterparts (13:55)
Defining trust and how to cultivate it with patients and employees (19:35)
How to effectively provide transparent and curated patient feedback data (27:55)
The two people Dr. Tom Lee would invite for a conversation at his table (32:12)

Evaluating Today’s Healthcare Talent Landscape, featuring Mia Jung

Thu, 10 Mar 2022 03:30:00 -0600

Highlights from the conversation:

Mia’s career journey (2:50)
Building a diverse board (7:32)
The Break into the Boardroom program (12:39)
The power of cultivating talent in rising leaders (15:08)
In-demand qualities for executive leaders (21:49)
Retaining talent in “the great resignation” (27:10)
Mia’s ideal table (32:50)

Driving Innovation in Employer-Sponsored Healthcare, featuring Dan Mendelson

Thu, 24 Feb 2022 03:30:00 -0600

Highlights from the conversation:

Dan’s background and career journey (3:35)
Managing benefits from an employee perspective (10:13)
Allocating Avalere Health’s first investment (12:13)
How Dan shapes his core team (14:34)
Avalere’s current undertakings (18:00)
The Kaiser partnership (22:11)
Adopting models you're not directly involved in (25:12)
Success measuring metric (27:26)
Patient affordability (28:43)
Passing on leadership lessons (30:53)
Staying grounded at a frenetic pace (34:29)
Dream conversation partners (37:11)

Season 2 in Review

Thu, 23 Dec 2021 03:30:00 -0600

In this year-end recap, Renee DeSilva highlights some of the key topics of The Table throughout 2021 as well as where episodes will focus in 2022. Health equity, the current challenges of health systems, and leadership characteristics were all themes this past year and Renee looks forward to discussing these topics further along with practical steps that health systems can take to make progress in these areas over the coming year. Renee wraps up this episode with sharing her personal and professional answer to the question she asks each guest -- who would they invite to their personally curated table for conversation and why.

Building a Modern and Diverse Health System Board, featuring Andrew Chastain

Thu, 09 Dec 2021 03:30:00 -0600

Topics in this conversation include:

Andrew shares successful methods from non-healthcare boards as they search for new members for their board with the goal of creating diverse, functional, effective boards. 3:44
Organizations are focusing on board diversity but in order to create this type of diversity, organizations will have to change how and where they look for board members. 12:09
Andrew discusses several tips for individuals looking to serve on boards, including preparing a board bio and questions the individual should ask a board before committing. 17:28
The commitment of being on a board should not be underestimated, specifically in regard to time, with around 8 hours of time being spent outside of board meetings for every hour spent in board meetings. 21:02
Andrew and Renee look at the workforce challenges facing the current healthcare industry and share thoughts about how this issue might be resolved in the next 3-5 years. 27:07

Reimagining the Patient Education Experience, featuring Anjali Kataria

Thu, 11 Nov 2021 03:30:00 -0600

Highlights from this episode include:

Anjali shares about her experience working with the Obama administration as an Entrepreneur in Residence with the FDA doing several 6-month appointments as well as serving as a Senior Technology Advisor. 2:00
Customer Relationship Management (CRM) is a tool that has widely been used for marketing strategies, but Anjeli shows how Mytonomy has expanded the use case of CRM so that healthcare patients can effectively and engagingly receive education. 9:05
Anjali discusses how quality, diverse video content engages patients more effectively than verbal or written instruction and how they are seeing better outcomes as a result of the information and education that they are providing. 13:55
Mytonomy is not only engaging patients, but also lightening the workload for doctors and nurses by taking over the education portion of their jobs, allowing them to focus on other imperatives. 17:16
Anjali looks at some of the challenges, opportunities, and influences of leadership, especially during the COVID-19 pandemic, giving the advice to focus on two things you can control, your own effort and attitude. 24:21

Empowering Clinicians to Prescribe Digital Health, featuring Mike McSherry

Thu, 28 Oct 2021 03:30:00 -0500

Highlights in this conversation include:

Mike shares about his past successes and what brought him into the healthcare arena. 1:40
Mike provides insight into the process of coming up with Xealth and the trials and struggles they worked through to bring Xealth to the market. 3:07
The use of Xealth is already making an impact on people's lives and Mike shares positive outcomes that are being seen as a result. 11:12
The trust of a patient in their clinician and having clinicians recommend Xealth enables Xealth to be successful. 14:24
Xealth just completed a Series B funding that was completely from health systems and Mike discusses his philosophy on procuring funding from investors who have a vested interest in the outcome of the company. 18:22

Moving from Equal Treatment to Equitable Outcomes, Featuring Sarah Krevans

Thu, 14 Oct 2021 03:30:00 -0500

Highlights from the conversation include:

Sarah explains why she chose to focus on mental health, diversity and inclusion, advocacy, and philanthropy as key focuses when she became CEO of Sutter Health. 5:31
Sarah discusses how health equity is not treating everyone the same, but focusing on producing the same, equitable outcomes for every person. 12:25
California was able to greatly improve its maternal mortality rate due to focusing on equitable outcomes and not equitable care. 15:32
Sarah delves into the advantages of being an integrated delivery network and the positives that bring to the communities and patients. 23:58
Sarah shares her thoughts on the future of healthcare and the changes that need to be made to make healthcare more efficient. 29:20

Improving Healthcare IT through Handshakes and Handoffs, featuring Aneesh Chopra

Thu, 30 Sep 2021 03:30:00 -0500

Topics in this conversation include:

Aneesh explains why he was chosen by President Obama to be the first Chief Technology officer and the goals that he had while in that position. 5:27
Aneesh discusses how transitioning to value-based care will drive interoperability among healthcare systems, providing higher quality, more connected care for patients. 16:00
There are handshakes and handoffs between the public and private sector that can occur to encourage the transition to value-based care. 25:28
Aneesh shares the sobering findings that Care Journey has uncovered in relation to health equity and ACOs. 30:20

Visionary Thinking, featuring Judy Faulkner

Thu, 16 Sep 2021 03:30:00 -0500

Highlights of this conversation:

Judy shares her predictions for the future of healthcare, incorporating the electronic health record into how doctors will make patient-facing decisions based on actual, current data. 2:01
Judy discusses the ways that Epic's Cosmos can benefit both clinicians and patients in the care that they provide and receive, specifically sharing examples that occurred during the COVID-19 pandemic as well as how their new version of peer review is impacting research publication. 6:01
Epic is privately owned and Judy provides insight into why this has been an important standing ground for her throughout Epic's history. 11:15
Vision casting 25 to 50 years into the future for Epic is a determining factor for Judy as she makes decisions on the behalf of the company. 13:13
Judy discusses leadership and how distribution of ownership plays a large role in the decision-making processes of Epic. 14:55
The culture at Epic has been designed to engage employees in ways that benefit the employee which in turn boosts productivity, benefitting both the employees and Epic. 17:30

How to Redesign Healthcare Experiences From the Inside Out, featuring Sonia Rhodes

Thu, 02 Sep 2021 03:30:00 -0500

Topics in this conversation include:

While burnout is a common phrase even among healthcare students, organizations can design their culture for joy, healing, and passion in caring for others. 8:57
Sonia shares about the "Big E Experience" which involves designing experiences for everyone within an organization, starting with those who work for the organization as that is where true change and transformation begin. 11:19
Leading, looking, living, and loving are four guiding themes that guide Sonia and The Experience Lab in casting a vision and designing experiences for organizations. 16:28
Sonia discusses looking outside of the industry for inspiration, taking principles from many places and incorporating the feeling of personalization into many aspects of care within healthcare. 22:24
Diversity, equity, and inclusion has been a key area of focus for The Experience Lab over the past 18 months and Sonia shares how they are incorporating this into every aspect of their culture. 28:47

How to Solve Healthcare’s Engagement Problem, featuring Michael Serbinis

Thu, 19 Aug 2021 03:30:00 -0500

Topics in this conversation include:

Healthcare has been stuck in a system of record transaction model during episodes of care versus more of a system of engagement model that is continuous. 2:00
Mike describes League and the platform solution that they bring to the healthcare space, bringing consumer-centric digital transformation to the industry. 8:38
Mike shares about his background, including working with Elon and Kimbal Musk, as well as how he is continually inspired by solving big problems that impact many people. 15:16
A mission-oriented team of generalists who know that failure is not an option brings value to an organization as they seek to solve problems and create effective solutions. 18:44
Mike discusses how power in platforms and ecosystems was a lesson learned from creating the Kobo eReader in competition with Amazon's Kindle and how fear as a motivator can create powerful change, continuing with how healthcare can benefit from the motivation of big tech taking over healthcare. 20:59

A People-First Culture that Cuts through the Noise, featuring Stephen Jones, M.D.

Thu, 05 Aug 2021 03:30:00 -0500

Topics in this conversation include:

Stephen explains Inova's focus on people, excellence, and becoming a true system and how they will continue to focus all of their future transformation on these three key areas. 4:22
Inova is investing in physical infrastructure as well as virtual capabilities, making accommodations that will help them succeed in world-class, flexible care which will allow them to succeed regardless of the direction that healthcare goes over the next 20-30 years. 6:38
Stephen explains his science-based and people-based reasoning for moving forward with a COVID vaccine requirement for employment at Inova. 9:36
The leadership triad of a physician, nurse, and operations person within all of Inova's clinical service sites and major locations has allowed for quicker decision-making and more effective leadership. 11:53
The values of Inova drive all decision making allowing them to focus on the basics of providing world-class care and caring for the well-being of their employees in practical ways. 14:16
Stephen explains how their focus on both world-class care and patient focus has impacted their research department, focusing on practical solutions that can impact the patients currently in their care. 21:34

Delivering a Personalized & Compassionate Payment Experience, featuring Florian Otto

Thu, 22 Jul 2021 03:30:00 -0500

Topics in this conversation include:

Florian discusses his international background and experience with healthcare and cost which has impacted his vision and philosophy for Cedar, describes Cedar as a company to those who come from the international world with no understanding of the US healthcare payment model, and shares the experience for his wife that launched his vision for Cedar. 1:58
Price transparency is more of a technology issue and communication problem than a willingness issue or data problem. 13:13
Florian shares several practical steps that Cedar is taking to improve the patient experience in regards to billing. 18:24
Improving the patient experience from start to finish, including the billing experience, improves overall patient satisfaction which in turn increases the payment collection rate as well as the speed in which payments are received. 21:19
Florian speaks about the importance of knowing yourself, your values, and your mission as a leader and as a company so that you can speak out about what is important to you as a person and a company without following every political or popular trend. 23:59

Applying a 'Moonshot' Lens to Health Equity, featuring Gene Woods

Thu, 08 Jul 2021 03:30:00 -0500

Highlights in this conversation include:

Gene tells of personal experiences from his childhood with the best and worst of healthcare as well as how accidentally sitting in on an orientation for hospital management impacted his career in healthcare. 2:08
Geo-mapping allowed Atrium to specifically help not only zip codes but areas within zip codes that were being most affected by COVID and eliminate disparities as a result. 9:45
Rural and urban areas often struggle with similar disparities and access to care and how hospital at home has allowed Atrium to meet needs in both of these areas. 14:30
Sustainable change in the areas of diversity and inclusion must start at the board level having conversations, setting the tone, and initiating action. 20:07
Leading with vulnerability about personal experiences allows teammates to relate to you as a leader more personally and gives greater impact, affecting great change within the organization. 22:40
Gene is on the board of Best Buy and shares lessons he is learning on omnichannel approach, journey mapping customer experience, and impact on the community. 28:25

How to Holistically Invest in Health Equity, featuring Erickajoy Daniels

Thu, 24 Jun 2021 03:30:00 -0500

In this episode, Erickajoy Daniels, SVP and Chief DE&I Officer, Advocate Aurora Health, joins Renee at The Table. They explore how Advocate Aurora has made an organization-wide commitment to equity-like leveraging its spending power through supplier diversity to benefit the community and engaging all team members, from providers to the executive suite.

How a Private Equity Exec Evaluates Partnerships and Leadership, featuring Brian Regan

Thu, 10 Jun 2021 03:30:00 -0500

Highlights in this conversation include:

Brian discusses why tremendous growth is occurring in private equity (PE) investments as well as how this is impacting healthcare, specifically investments into pharma-related and specialized services. 2:19
Successful partnerships often focus on alignment of values, vision, strategy, and process. 9:24
A CEO's success is determined by the team that they build along with being able to execute strategic plans, having high EQ, and focusing on results. 22:27
Organizations must differentiate by focusing on doing a handful of things extremely well as well as focusing on what not to do so that they are not distracted from their main goals. 26:35
Brian describes how diversity is not only necessary socially and morally, but how it also is imperative for the success of businesses. 29:27

What it Means to Democratize Healthcare, featuring Jaewon Ryu

Thu, 27 May 2021 03:30:00 -0500

Later, they discuss Dr. Ryu's evolving journey as a leader and how his unique intersection of identities – Gen X, Asian American, from a multigenerational household – impact his approach.

Dr. Ryu explains his nonlinear career path and how being exposed to communities different than his suburban upbringing impacted his career and his desire to bring better value and health to the communities that he serves. 3:02
As Geisinger considers their diverse patient mix, they are intentionally creating programs that provide proactive care for the people that they serve - 65 Forward senior care, a genomics program, Geisinger at Home, their Fresh Food Pharmacy, and more. 13:14
The measures that Geisinger is taking to provide proactive care is resulting in higher patient satisfaction rates, increased positive outcomes due to preventative measures being taken, lower ER and hospitalization utilization rates, and improved relationships with patients. 17:39
Geisinger is investing in the future of their community through the Abigail Geisinger Scholars Program which provides free tuition and a living stipend to medical students who commit to Geisinger in the areas of primary care and behavioral health. 23:12
Taking away the cost barrier for training of a diverse workforce is being utilized so that Geisinger can better serve a diverse population and bring equity to their service areas. 26:02

Engaging White Men in Equity Conversations, Featuring Carl Armato

Thu, 13 May 2021 08:45:28 -0500

Carl Armato, CEO of Novant Health in Winston-Salem is our guest in this episode of The Academy Table. Carl shares his journey into healthcare and details how he has created a culture of equity, diversity, and inclusion at Novant Health. We discuss how Carl embeds this focus into every aspect of their organization and how this has allowed them to improve overall health outcomes across the board.

Carl's family background, journey with Type 1 diabetes, career as a CPA, and path into healthcare 3:20
The role that the White Men's Caucus played in implementing equity, inclusion, and diversity and Carl's desire to have the entire organization transformed to include this focus 9:23
The impact focusing on equity, inclusion, and diversity has had within Novant and within their area of service as well as how Business Resource Groups have played a role 16:23
Improvements in health outcomes to all of the community due to the role of Business Resource Groups engaging within the community 19:53
Strategic initiatives within Novant and creating a change-ready, resilient team 23:43

A Bold Vision for Data Transformation in Healthcare, Featuring Terry Myerson

Thu, 29 Apr 2021 05:45:24 -0500

Terry Myerson shares about his introduction to technology, the internet, and Microsoft (2:25)
The three-dimensional filter Terry uses for evaluating and filtering data importance (5:46)
Why vision is key for dealing with competition and leading a team (7:11)
Terry describes how he began with Truveta and the company vision (9:07)
Input on why the healthcare industry has been behind the curve with technology transformation and how Truveta will take this into account while making an impact (12:55)
Privacy, ethics, and security are areas of top importance to Truveta (20:27)

How to Invite Diverse Talent to Lead, featuring Mary Jo Cagle, M.D.

Thu, 15 Apr 2021 05:03:53 -0500

In this first episode of The Academy Table, host Renee DeSilva interviews Dr. Mary Jo Cagle, chief operating officer of Cone Health in Greensboro, NC. Together, they delve into the topics of diversity, women in the workplace, healing from discrimination, and Dr. Cagle's future.

Dr. Cagle's transition from owning her own practice to administrative leadership medicine (4:54)
Work-life balance as a woman leader and how leadership can encourage this balance within their team (8:23)
Creating intentionally diverse teams (11:21)
Explanation of and healing from the Simpkins versus Moses H. Cone Hospital case, a case pertaining the Equal Protection Clause (14:51)
The merger between Cone Health and Sentara Healthcare and the role Dr. Cagle will play moving forward (18:21)

Dr. Cagle shares from the heart with warmth and intelligence as we begin this new season of The Academy Table.

Season 2: Welcome to The Academy Table with Renee DeSilva

Wed, 14 Apr 2021 15:00:47 -0500

The Academy Table is a podcast that serves up real conversations and an occasional good debate on issues impacting healthcare. The Table will feature the best healthcare leaders and thinkers – many of whom you will know, and some who we will introduce you to for the first time.Our intention is to broaden who is at the table, to amplify important voices and perspectives with the potential to move the industry forward.Our topics will be broad, but with a focus on the future of health, disruption, transformation, and the leadership lessons that endure.I hope you will join us at The Table – subscribe now at the podcast platform of your choice.

86: Crisis Leadership: Focus, Clarity, Communication, and Empathy, with Renee DeSilva, CEO, The Health Management Academy

Tue, 30 Mar 2021 03:30:00 -0500

In this final episode of Fireside Chat, we sit down with Renee DeSilva, CEO, The Health Management Academy, to review top characteristics of health system CEOs and other leaders during the COVID crisis. Renee shared plans for Season 2 of The Academy podcast, called The Academy Table, what the name represents and how it will enhance The Academy experience.

85: Leadership Beyond the Pandemic with Michael Dowling, Dr. Roxanna Gapstur, James Hereford, Dr. Rod Hochman, Kevin Mahoney, Jim Skogsbergh

Tue, 23 Mar 2021 03:30:00 -0500

In this episode of Fireside Chat, we invited six CEOs, all of whom have appeared previously on the show to explore leadership beyond the crisis. We spoke about the lessons learned during the pandemic and how this crisis will shape healthcare and its leaders in the years ahead.

84: Telemedicine: A Convenience Patients Expect From Us, with Joseph Impicciche, President and CEO, Ascension

Tue, 16 Mar 2021 03:30:00 -0500

In this episode of Fireside Chat, we sit down with Joseph Impicciche, President and CEO, Ascension, to talk about the explosion of telemedicine and virtual care among health systems. We also talked about the next generation of healthcare CEO's and how the COVID crisis will impact that generation in leadership.

83: Urgency to Transform Our Health System, with Lydia Jumonville, President and CEO, SCL Health

Tue, 09 Mar 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Lydia Jumonville, President and CEO, SCL Health to talk about the necessity of transforming care to become increasingly integrated and less expensive. We also discussed lessons learned for SCL in the COVID crisis and the importance of being transparent and clear in communication as a leader.

82: Children Don’t Vote, with Sandra Fenwick, President and CEO, Boston Children’s Hospital

Tue, 02 Mar 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Sandra Fenwick, President and CEO, Boston Children’s Hospital, to talk about the high level of Medicaid patients in children's hospitals and the need for more governmental support. We also discussed major trends in children's hospitals and outlined the successes and challenges that are inherent in leading a children's hospital.

81: We’ve Created a Vaccine Buddy System, with Marna Borgstrom, President and CEO, Yale New Haven Health System

Tue, 23 Feb 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Marna Borgstrom, President, and CEO, Yale New Haven Health System, to discuss the growth of regional health networks, the threat to academic medical centers posed by the payment system, telemedicine, the likelihood of M&A caused by the coronavirus pandemic, and the role that health systems are playing to support the public health infrastructure.

80: Hats Off to the Field Generals, with Pete McCanna, President, Baylor Scott & White Health

Tue, 16 Feb 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Pete McCanna, President, Baylor Scott & White Health to discuss lessons learned through COVID including the issue of large health systems planning for flex capacity as a contingency for future crisis. We also talked about vaccine distribution and Baylor's priorities for 2021.

79: “Life is Now,” with Michael Mussallem, Chairman and CEO, Edwards Lifesciences

Tue, 09 Feb 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Michael Mussallem, Chairman and CEO, Edwards Lifesciences, to discuss the effects of the COVID crisis on healthcare and the key characteristics of a leader during a crisis. We also explore Mike's background and how he has helped Edwards become a global leader in the industry.

78: Super Bowl Special: Exciting Times for Team Members, with Tommy Inzina, President and CEO, BayCare Health System

Thu, 04 Feb 2021 03:30:00 -0600

In this special episode of Fireside Chat, we sit down with Tommy Inzina, President and CEO, BayCare Health System, to talk about opportunities for healthcare workers to attend the upcoming Super Bowl. We also discussed into issues of scale and the value of regional health networks in the future.

77: Partnering to Speed up Vaccination Distribution, with James Hereford, President and CEO, Fairview

Tue, 02 Feb 2021 03:30:00 -0600

In this episode of Fireside Chat, welcome back James Hereford, President and CEO, Fairview, to discuss how the system has dealt with the COVID crisis and lessons learned in dealing with the surge. We also talked about changes in financing and delivery, and what the next generation of health system CEOs will look like in the future.

76: Spectrum Priority: Get Shots in Arms, with Tina Freese Decker, President and CEO, Spectrum Health

Tue, 26 Jan 2021 03:30:00 -0600

In this episode of Fireside Chat, we welcome back Tina Freese Decker, President and CEO, Spectrum Health, to discuss the effects of COVID on empowering consumers to change their demand profile which will cause health systems to move faster and in new ways. We also talked about vaccine distribution and the importance of the affordability issue to consumers.

75: On-Demand, Front Door Healthcare, with Todd Latz, CEO, GoHealth

Tue, 19 Jan 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Todd Latz, CEO, GoHealth, to talk about the opportunity for improving quality and performance in sharing best practices across GoHealth national leading health system partners. We also discussed the necessary principles underlying what makes a partnership work well and how the system has responded to the COVID crisis.

74: No One Wants to Work for a Pessimist, with Warner Thomas, President and CEO, Ochsner Health System

Wed, 13 Jan 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Warner Thomas, President and CEO, Ochsner Health System to discuss how a greater organizational scale allowed a more efficient response to COVID and the continued growth and development of regional health systems. We also talked about key issues in healthcare like affordability, the next generation leaders of health systems, and the importance of digitization and scientific innovation for the future.

73: Have We Made a Difference in People’s Lives? with Kevin Tabb, M.D., President and CEO, Beth Israel Lahey Health

Wed, 06 Jan 2021 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Kevin Tabb, M.D., President and CEO, Beth Israel Lahey Health, to discuss the current COVID surge and how caregivers are handling the steady pressure. We also discussed the role out of the COVID vaccine and how the pandemic has changed the role of c-suite leaders.

72: Yale Cultural Ambassador Program: Access to Clinical Research and an Approach to Advancing Health Equity

Wed, 30 Dec 2020 03:30:00 -0600

In this episode of Fireside Chat, we learn more about the Yale Cultural Ambassador Program and its success in accelerating minority participation in the Yale School of Medicine’s clinical research. The background, of course, is that minority participation in clinical trials is a long-standing, national challenge. Minority communities are distrustful of clinical research due, in part, through misguided past research trials such as the Tuskegee Syphilis Study. Further, communication with minority communities about science and research has been sparse and not generally creative or thoughtful. The Yale Cultural Ambassador Program was designed to increase minority participation in clinical trials, which it has accomplished beyond expectations. Furthermore, it has bridged the minority and scientific communities and there are open lines of communication about COVID, vaccines, and youth exposure to science and medicine.

71: Bravery, Resilience, Compassion and Dedication with Dr. Craig Samitt, Dennis Murphy, Ken Paulus, Dr. Janice Nevin

Tue, 29 Dec 2020 03:30:00 -0600

In this episode of Fireside Chat, we welcome four CEO's who have been previous guests on the show to talk about what they have learned during the COVID crisis and look ahead to priorities in 2021. We're pleased to welcome Dr. Craig Samitt, President and CEO, Blue Cross Blue Shield of Minnesota; Dennis Murphy, President and CEO, Indiana University Health; Ken Paulus, President and CEO, Prime Therapeutics; and Dr. Janice Nevin, President and CEO, Christiana Care Health System

70: Attributes of a Leader in a Crisis with Dennis Pullin, Dr. Redonda Miller, Dr. Steve Corwin, Peter Fine, and Russ Cox

Tue, 22 Dec 2020 03:30:00 -0600

In this special holiday episode of Fireside Chat, we’ve asked five CEOs, all of whom have appeared previously on this show, to share with us what they believe to be the most important attributes of a leader during a crisis. Across these conversations, there was a clear consensus that over-weighting communication, embracing the organization’s culture, sharing the truth, being visible, and conveying a positive attitude were essential attributes of crisis leadership. Joining us on the show were Dennis Pullin, President and CEO at Virtua Health; Redonda Miller, M.D., President, The Johns Hopkins Hospital; Steve Corwin, M.D., President and CEO, NewYork-Presbyterian; Peter Fine, President and CEO, Banner Health; and Russ Cox, CEO of Norton Healthcare.

69: Stay Safe and Look Out for One Another with Kevin B. Mahoney, CEO, University of Pennsylvania Health System

Tue, 15 Dec 2020 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Kevin B. Mahoney, CEO, University of Pennsylvania Health System to talk about how healthcare systems impact the economies around them and the need for systems to lower costs in the future. We also discussed how the COVID crisis has reawakened the realization that public health is important to good personal health for many and it contributes to a healthy economy.

68: Transforming a Health System to a Health Platform with Dr. Harold (Hal) Paz, EVP and Chancellor for Health Affairs, The Ohio State University, and CEO, The Ohio State University Wexner Medical Center

Tue, 08 Dec 2020 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Dr. Harold Paz, EVP and Chancellor for Health Affairs, The Ohio State University, and CEO, The Ohio State University Wexner Medical Center to discuss social determinants of health and transforming a health system to a health platform. We also talk about key characteristics of a leader in a crisis and new health strategies in the COVID era.

67: Learning the Language of Leaders with Dr. Nancy Brown, Dean, Yale School of Medicine

Tue, 01 Dec 2020 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Dr. Nancy Brown, Dean, Yale School of Medicine, to discuss her impressive background and successes in medicine and research. We also talked about her priorities developed during her first 10 months at the School of Medicine and the Yale Cultural Ambassadors Program along with the major successes it has had in increasing diversity enrollment in Yale clinical trials.

66: The Thanksgiving Special: Resilience, Compassion and Dedication with Marna Borgstrom, Joe Impicciche, Mitch Daniels, Sarah Krevans, and Chris Howard

Tue, 24 Nov 2020 03:30:00 -0600

In this episode of Fireside Chat, we catch up with some former guests of the show to find out what they are most thankful for personally and professionally this Thanksgiving season.

65: Success Can Be A Barrier to Change with William Zollars, Former Chairman and CEO, YRC Worldwide

Tue, 17 Nov 2020 03:30:00 -0600

In this episode of Fireside Chat, we sit down with William Zollars, former Chairman and CEO, YRC Worldwide and a former Kodak executive to talk about the primary reason for Kodak falling from the number three brand name in the world to bankruptcy. We also discussed key leadership lessons that William learned through his time at Kodak which impact his leading other companies.

64: Responsible Sharing of Risk, with Jeff Goldsmith, Ph.D., President, Health Futures, Inc.

Tue, 10 Nov 2020 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Jeff Goldsmith, Ph.D., President, Health Futures, Inc. to discuss healthcare payment models and the need for commercial companies, providers, and the government to lower the administrative burdens on providers to increase usability. We also talked about the contrast of the U.S. fee for service payment model with other western countries to which the U.S. is frequently compared.

63: Optimizing Local Care with Dr. Marschall Runge, CEO Michigan Medicine and Dea, University of Michigan Medical School

Tue, 03 Nov 2020 03:30:00 -0600

In this episode of Fireside Chat, we sit down with Dr. Marschall Runge, CEO Michigan Medicine and Dean, University of Michigan Medical School to talk about the opportunities of being a leader and the importance of being humble. We also discussed how the COVID crisis has impacted the University of Michigan's finances and in terms of research, delivery of medical care and the workforce.

62: Make a Difference in People’s Lives with Dennis Pullin, President and CEO, Virtua Health

Tue, 27 Oct 2020 03:30:00 -0500

In this episode of Fireside Chat, we sit down with Dennis Pullin, President and CEO, Virtua Health to discuss the acceleration of certain strategies as a response to COVID. We also discussed innovations in technology that will continue to add efficiencies and improve the practice and delivery of medical care, using telehealth as a prime example. We also talked about remote working and the need to address social determinants of health.

61: Calm, Rational, Transparent with Robert W. Roth, President and CEO, RoMan Manufacturing and Board Chair, Spectrum Health

Tue, 20 Oct 2020 03:30:00 -0500

In this episode of Fireside Chat, we sit down with Robert W. Roth, President and CEO, RoMan Manufacturing and Board Chair, Spectrum Health to discuss the responsibilities of the board chair and the importance of a clear and positive relationship with the CEO. We also discussed the role a board plays during a crisis and the key characteristics of a leader in the midst of a crisis.

60: Value Is What Consumers Tell Us It Is, With Roxanna Gapstur, Ph.D., R.N., President and CEO, WellSpan Health

Tue, 13 Oct 2020 03:30:00 -0500

In this episode of Fireside Chat, we sit down with Roxanna Gapstur, Ph.D., R.N., President and CEO, WellSpan Health to discuss how her career as a nurse has informed her leadership style and decision making as a health system CEO. We also discuss scale and why it matters and how remote working will impact the workforce and facility planning in the days ahead.

59: Strong Faith and Strong Determination with Michael Ugwueke, President and CEO, Methodist Le Bonheur Healthcare

Tue, 06 Oct 2020 03:30:00 -0500

In this episode of Fireside Chat, we sit down with Michael Ugwueke, President and CEO, Methodist Le Bonheur Healthcare to discuss the hope that the COVID crisis can catalyze health systems as they continue their forward progress. We also discussed the view of the importance of a reliable supply chain for PPE and the compassion a leader must have in a crisis.

58: Marathon and Not a Sprint, with Rod Hochman, M.D., President and CEO, Providence St. Joseph Health

Tue, 29 Sep 2020 03:30:27 -0500

In this episode of Fireside Chat, we sit down with Dr. Rod Hochman, President and CEO, Providence St. Joseph Health to talk about the impact of the crisis on the longer-term impact of the COVID crisis on health systems, key characteristics of a leader in a crisis, and discussion of what the federal government can do to lead change in healthcare and balance its role as a regulator while encouraging innovation.

57: Calm Over Chaos, Faith Over Fear, with Jim Skogsbergh, President and CEO, AdvocateAurora Health

Tue, 22 Sep 2020 03:30:25 -0500

In this episode of Fireside Chat, we sit down with Jim Skogsbergh, President and CEO, AdvocateAurora Health to talk about a strategic path of transforming the core, placing the consumer first, and providing services for the whole person’s health. We also discussed AdvocateAurora's response to the COVID crisis, social determinants of health, and the characteristics of a leader in a crisis.

56: Tune Out the Static, with Peter Fine, President and CEO, Banner Health

Tue, 15 Sep 2020 03:30:19 -0500

In this episode of Fireside Chat, we sit down with Peter Fine, President and CEO, Banner Health to discuss lessons learned from the COVID crisis under the assumption that there will be other health crises in the future. We also talked about the need for a reliable PPE supply chain and the important characteristics of a leader in a crisis.

55: A Culture of Preparedness with Michael Dowling, President and CEO, Northwell Health

Tue, 08 Sep 2020 03:30:09 -0500

In this episode of Fireside Chat, we sit down with Michael Dowling, President and CEO, Northwell Health to talk about his role in leading through the COVID crisis in the epicenter of the pandemic in New York City. We also covered a list of the key topics for health system leaders, including why scale matters, and how Micahel thinks about growing government payments to health systems.

54: Alignment of Interests, by Dr. Craig E. Samitt, President and CEO, Blue Cross and Blue Shield of Minnesota

Tue, 01 Sep 2020 03:30:10 -0500

In this episode of Fireside Chat, we sit down with Dr. Craig E. Samitt, President and CEO, Blue Cross and Blue Shield of Minnesota to discuss his background in both provider and health insurance organizations and how lessons learned in each are transferable. We also talked about the relationship between health systems and health plans and the evolution from the traditional fee-for-service system to a value model.

53: What Are We Doing for the Community? With Andrew Wisdom, Board Chair, Ochsner Health and President, Crescent Capital Consulting

Tue, 25 Aug 2020 03:30:17 -0500

In this episode of Fireside Chat, we sit down with Andrew Wisdom, Board Chair, Ochsner Health and President, Crescent Capital Consultants to talk about his wide-ranging governance experience. Wisdom has served on numerous non-profit boards and discussed the unique expectations and responsibilities for sitting on healthcare, higher education, and community services boards. He shares the three key questions to be asked when considering joining a non-profit board. He also talked about the characteristics of a leader during a crisis based on his experience with Katrina, H1N1, the 2008-2009 recession, and now, COVID-19.

52: Scale Matters, with Kevin Tabb, M.D., President and CEO, Beth Israel Lahey Health

Tue, 18 Aug 2020 03:30:05 -0500

In this episode of Fireside Chat, with Kevin Tabb, M.D., President and CEO, Beth Israel Lahey Health to discuss the merger between Beth Israel Deaconess and Lahey, the impact that COVID has had on telehealth services, and the characteristics of a leader during a crisis.

51: Get the Big Things Right, with Robert P. Kelly, former Chairman and CEO, Bank of New York Mellon

Tue, 11 Aug 2020 03:30:01 -0500

In this episode of Fireside Chat, we sit down with Robert P. Kelly, former Chairman and CEO, Bank of New York Mellon, to discuss lessons learned from the 2008-2009 financial crisis that are relevant to health systems and all organizations working through the current COVID crisis. We also discussed the macro-economics of the pandemic and the challenges organizations will face in the recovery.

50: Single National Platform with Jason Gorevic, CEO, Teledoc Health

Tue, 04 Aug 2020 03:30:03 -0500

In this episode of Fireside Chat, we sit down with Jason Gorevic, CEO, Teledoc Health to talk about the acceleration of telehealth due to the COVID crisis and how physicians need to understand and act on the differences between a webside manner and bedside manner. We also discussed engaging patients and tracking telehealth innovation by hospitals and health systems.

49: People are Counting on Us, with Brian Nester, DO, President and CEO, Lehigh Valley Health Network

Tue, 28 Jul 2020 03:30:02 -0500

In this episode of Fireside Chat, we sit down with Dr. Brian Nester, President and CEO, Lehigh Valley Health Network to discuss Dr. Nester's path from his three-year tenure as Chief Strategy Officer to becoming CEO. We also talked about the importance of density in transmitting COVID in Lehigh Valley’s service areas, and how a value-based model needs to replace the prevailing fee for service system to provide a broad base of services to the community and a solid financial base for health systems.

48: Creating a Health Company, with Scott Reiner, CEO, Adventist Health

Tue, 21 Jul 2020 03:30:24 -0500

In this episode of Fireside Chat, we sit down with Scott Reiner, CEO, Adventist Health to discuss the new organizational structure with three divisions: Care Division, Well-Being Division and Managed-Health Division. We also talked about the role of a leader during a crisis and how Adventist Health altered its Cap-Ex spending as a result of COVID.

47: Guided by Values of Excellence and Love, with Janice Nevin, M.D., President and CEO, ChristianaCare Health System

Thu, 16 Jul 2020 03:30:10 -0500

In this episode of Fireside Chat, we sit down with Dr. Janice Nevin, President and CEO, ChristianaCare Health System to talk about her evolution as a leader and the rewards of helping employees exceed expectations. Dr. Nevin also spoke the need for women in healthcare administration and the importance of having a well-rounded portfolio of experience. We discussed social determinants of health and how ChristianaCare is investing in the community.

46: Creating Something Better than the Sum of its Parts, with James Staten, SVP and CFO, University of Southern California

Tue, 14 Jul 2020 03:30:11 -0500

In this episode of Fireside Chat, we sit down with James Staten, Senior Vice President and CFO at the University of Southern California to talk about the leadership lessons gained throughout his professional career in public accounting and his experience in the formation of NewYork-Presbyterian to the expansion of the Yale-New Haven Health System. We also discussed other learnings from his career in healthcare and how that has served him in his role in academia.

45: We Do Love Partnering, with David Chernow, President and CEO, Select Medical

Thu, 09 Jul 2020 03:30:19 -0500

Transcription:

David S. Chernow 0:03
We made a decision to take on all COVID patients immediately. And we worked with our partners and dedicated units and one of our four key results, my five plus six equals for is bad math. Our four key results are to keep our patients and each other safe, to create an exceptional patient experience, to create an exceptional employee experience, and then and only then to meet our annual business plan.

Gary Bisbee 0:30
That was David Chernow, President and CEO, Select Medical, discussing how Select's decision to accept all COVID patients was pre-determined by their corporate strategy. I'm Gary Bisbee, and this is Fireside Chat. As David described Select Medical, he provided an excellent outline of the post-acute care business, as well as the rationale for expanding into homecare, Select medical operates nationally, and David provides color on growing a large and diverse business. He spoke about where scale matters in the post-acute care business, what are the keys to successful partnerships and where solid operations make a difference. Let's listen to David respond to a question about characteristics of a leader during a crisis.

David S. Chernow 1:13
Everybody's relying on you. They're looking to see how you respond and how you respond will help others respond accordingly. I'm a big believer in servant leadership. I believe that making other people successful, having them be successful will drive the success of your organization.

Gary Bisbee 1:30
David has a fascinating personal background. Spoiler alert, he was a ball boy at UCLA and one of the great John Wooden's basketball teams. Don't miss David sharing his favorite John Wooden story. delighted to welcome David Chernow to the microphone. Well, good morning, David. And welcome.

David S. Chernow 1:51
Thank you, Gary. And I'm very pleased to be here and I appreciate the time.

Gary Bisbee 1:55
We're pleased to have you at the microphone for sure. Let's kick right off here. Some of us are more familiar with Select Medical than others? Could you please describe Select Medical for us, David?

David S. Chernow 2:05
Sure. Select medical is a post-acute care provid

44: Purveyors of Truth and Beacons of Hope, with Chris Howard, President and CEO, Sharp HealthCare

Tue, 07 Jul 2020 03:30:09 -0500

In this episode of Fireside Chat, we sit down with Chris Howard, President and CEO, Sharp HealthCare to discuss the breakdown of Sharp’s capitated and fee-for-service revenues and how capitated revenue provides a more stable revenue base. We also spoke about the new core competency of scaling up and scaling down developed in response to the crisis, and lessons learned during the COVID pandemic that are contributing to the new normal in healthcare.

43: They Rally and They Get It Done, with Redonda Miller, M.D., President, The Johns Hopkins Hospital

Thu, 02 Jul 2020 03:30:08 -0500

Transcription:

Redonda Miller 0:03
We have this playbook of physical capacity staffing policies. I'm thinking about all the thought that went into standing up a visitor policy or a masking policy or a travel policy. Now we can turn those on and off as needed.

Gary Bisbee 0:20
That was Dr. Redonda Miller. President at Johns Hopkins Hospital, speaking about the core competency of scaling up and scaling down, developed to respond to the COVID crisis. I'm Gary Bisbee. And this is Fireside Chat. Dr. Miller outlines the top three priorities of the Johns Hopkins Hospital and she speaks about the benefits and challenges of the Maryland all-payer model. Let's listen to Dr. Miller respond to the question of how the COVID crisis changed her as a community member.

Redonda Miller 0:50
As a community member Gary, I think this was probably the most impactful and humbled every day by the incredible appreciation from the community, the number of ways they stepped up. Whether it was school kids making cards for the healthcare workers here. Whether it was the donations of homemade masks, businesses sending food to the front line. I really feel a part of the community here in Baltimore like I've never felt before.

Gary Bisbee 1:20
Our conversation includes Dr. Miller's view of the need for a reliable PPE supply chain and the necessity of governmental stockpiles, how telemedicine visits grew overnight from 35 to 20,000 per week, the strategy for educating the community to return for necessary surgery and treatments, and the top characteristics of a leader in a crisis. I'm delighted to welcome Dr. Redonda Miller to the microphone. Good morning, Redonda, and welcome.

Redonda Miller 1:52
Good morning, Gary. It's such a pleasure to be here virtually so to speak.

Gary Bisbee 1:56
Exactly. We're pleased to have you at the microphone. Let's begin with learning a little bit more about you – start out at the very beginning. Where did you grow up?

Redonda Miller 2:06
Well, I actually grew up in southern Ohio, very rural area near Kentucky and West Virginia, where my parents still live. And in a desperate attempt to escape, so to speak, I ended up at Ohio State for college, and t

42: Do Something to Make a Difference, with Ken Paulus, President and CEO, Prime Therapeutics

Tue, 30 Jun 2020 03:30:02 -0500

Transcription:

Ken Paulus 0:03
Caregivers will be put back in a position to drive these big complicated specialty treatments instead of throwing these patients over the wall to us. And I think pharma will move from a sales model to a knowledge model where their job is to put information in the hands of caregivers, health plans, and members to make the right decisions at the right time in the right place

Gary Bisbee 0:28
That was Ken Paulus, President and CEO Prime Therapeutics, discussing the fragmented nature of today's healthcare system. I'm Gary Bisbee and this is fireside chat. Ken has been a health plan and large IDN CEO and now leads a pharmacy benefit manager with 30 million lives. He's in a unique position to comment on integration between pharma health plans and providers. Let's listen to Ken express the need for an air traffic controller to manage care for the patient

Ken Paulus 0:57
I'm most concerned about fact that today, for any given American, there's really no captain of the ship. There's really no clear advocate or some person, entity-relationship that is air traffic control for a patient in need.

Gary Bisbee 1:17
Our conversation includes Ken describing the role of the PBM. And its value equation, barriers to quality and outcomes confronting caregivers, the need for physicians to be in charge complicated care paradigms, how Prime Therapeutics work with the federal government to ensure specialized drugs remain available during the COVID crisis, and the importance of developing a long term relationship with the patient. Let's listen

Ken Paulus 1:42
COVID has shown us that we need somebody to focus on that long term relationship and it's just not happening today. Again, with great challenges come great opportunities now that's a big one. And if I was running a health plan business or an IDN right now I’d be running like heck, to solve that problem and fill that void. Our nation needs it now.

Gary Bisbee 2:05
I'm delighted to welcome Ken Paulus to the microphone. Well, good afternoon, Ken, and welcome.

Ken Paulus 2:16
Gary, Thanks for the invite. And I really look forward to talking to you today.

Gary Bisbee 2:20

41: You Can Only Connect the Dots Backwards, with Dr. James Linder, CEO, Nebraska Medicine

Thu, 25 Jun 2020 03:30:25 -0500

Transcription:

James Linder 0:03
Every health system is looking at their labor stack if you will. Who does what work? How is work getting done? How's the care provided? So I do believe we will get to a different care delivery model than we had in December of 2019. And hopefully, that will be better for the patients and be more efficient economically.

Gary Bisbee 0:23
That was Dr. James Linder, CEO of Nebraska Medicine, discussing how the COVID crisis will lead to a new delivery model to provide more convenient and efficient care for the patient. I'm Gary Bisbee. And this is Fireside Chat. Dr. Linder has a storied career at the University of Nebraska, including being interim president, a long term faculty appointment as Professor of pathology and microbiology, and his current appointment as CEO of Nebraska Medicine. Dr. Linder is a long-standing entrepreneur with a broad range of interests. Let's listen to Dr. Linder respond to a question about the public health infrastructure and its importance to national security.

James Linder 1:05
The pandemic has illustrated the fact that robust public health infrastructure is essential for not only the health of individuals but the health of the economy. It's not nice to have, you really need a strong public health infrastructure. And I think every city-state and the federal government has underfunded that for many years because it's not a glamorous activity. Hopefully, people have learned from this pandemic that proper investments and public health are essential.

Gary Bisbee 1:37
Our conversation includes Dr. Linder discussing a leader's most important characteristic in times of crisis, Nebraska medicine, economics, what he likes most about Nebraska, and the role of the Nebraska medicine biocontainment unit that received early COVID patients from the west coast. I'm delighted to welcome Dr. James Linder to the microphone.

Well, good afternoon, Jim, and welcome.

James Linder 2:03
Thank you very much, Gary, I'm delighted to be with you on this podcast.

Gary Bisbee 2:06
We're pleased to have you at the microphone for sure. It's always interesting to learn about our guests. You're Midwesterner born in Nebraska and have been at the Un

40: We Exist for the Public Benefit, with Dr. Steve Corwin, President and CEO, NewYork-Presbyterian

Tue, 23 Jun 2020 03:30:01 -0500

In this episode of Fireside Chat, we sit down with Dr. Steve Corwin, President and CEO, NewYork-Presbyterian to talk about being in the epicenter of the COVID-19 crisis, the heroism of the healthcare workers battling the pandemic and the resolve of people bonding together in a difficult time.

39: Building a Lifetime of Health Together, with Brett McClung, President and CEO, Baptist Health

Thu, 18 Jun 2020 03:30:31 -0500

In this episode of Fireside Chat, we sit down with Brett McClung, President and CEO, Baptist Health to talk about the use of predictive analytics to estimate the duration of the first COVID wave and the timing of the possible second wave, the use of AI to test the effectiveness of telehealth visits, and the new normal in terms of greater physician alignment and deeper consumer analytics.

38: Times of Stress Amplify Weaknesses and Strengths, with Terry Shaw, President and CEO, AdventHealth

Tue, 16 Jun 2020 03:30:03 -0500

Transcription:

Terry Shaw 0:03
There are many times that I would want to go back and deal with the issues that I'm comfortable with when what I really needed to be doing is making sure that I was working on communications and organization and thoughtful planning for the future of our organization. There was a time period where I just told the team, I'm out of the firefight. I'm taking four people and we're going to spend two weeks doing exactly what I said. So that's what we did.

Gary Bisbee 0:30
That was Terry Shaw, President and CEO AdventHealth, discussing the necessity for a CEO to focus on the right things, rather than those with which they might be most comfortable. I'm Gary Bisbee, and this is Fireside Chat. Terry outlined AdventHealth's 2030 aspirations document and spoke about how the experience with COVID accelerates the consumer plan from five to two and a half years and how they decided to harden their telehealth services into a business. Let's listen to Terry respond to a question about whether it will become a new core competency of health systems to flex up and down in the face of a crisis.

Terry Shaw 1:07
For this crisis specifically, that means you have to have an inventory of not only people but equipment and supplies that you can move across your system. As you turn PC us into IC us and med surge into PC us as COVID ramps up. What I never want to have done in the future is a complete shutdown. We need to be able to flex up and down with the outbreak that happened across the country in the markets that we're in and not disturb the other markets that we're in. While we're providing normal routine care to everybody.

Gary Bisbee 1:43
Our conversation includes Terry's view of how consolidation among provider health systems will play out over the next three years. What steps CMS should take to make care more efficient and consumer focus, how he expects AdventHealth to lose from $400 to $600 million in 2020, what were his first thoughts when he realized that the covert crisis is going to envelop AdventHealth, and what personal and professional learnings he took away from the crisis. I'm delighted to welcome Terry Shaw to the microphone. Well, good afternoon, Terry, and welcome.

Terry Shaw 2:18

37: We’ve Got To Meet Patients Where They Are, with Russell Cox, President and CEO, Norton Healthcare

Thu, 11 Jun 2020 03:30:25 -0500

Transcription:

Russ Cox 0:03
What we soon found out was that we were posting that on YouTube. Employees were watching it regularly. But what we also found out is it in a vacuum of information, they were forwarding the link to their family members and to other people. And it became a very good community communication as well. To the point we even had media watching it.

Gary Bisbee 0:22
That was Russell Cox, President and CEO of Norton Healthcare commenting on the benefit of his daily video for Norton caregivers, which quickly went viral in Louisville for their families, the Board of Directors, local media, and the Louisville community. I'm Gary Bisbee, and this is Fireside Chat. Russ is only the fifth CEO in Norton's history. We'll track Russ from his first job as a teacher and explore lessons learned that he uses to this day. All health systems have seen telehealth visits explode as has Norton. Russ provides a unique answer to the question of whether telehealth visits will recede along with COVID and which demographic will benefit from them and why? Let's listen.

Russ Cox 1:05
You look at folks who have mobility issues, immunosuppressed people that have transportation issues. I think our patients have always had the muscle to do telehealth they've just never had to flex it. And COVID made them flex it and made them actually say I've got this I can do it.

Gary Bisbee 1:20
Our conversation includes reference to the community dismay at canceling the Louisville institution, the Kentucky Derby, the importance to maintain needed surgeries and treatments in the face of a crisis like COVID, how Norton invested in its employees so that they could focus on Norton's patients, characteristics of a leader in a crisis, and the fundamental learning from COVID. I'm delighted to welcome Russ Cox to the microphone. Well, good afternoon, Russ and welcome.

Russ Cox 1:32
Thanks very glad to be here.

Gary Bisbee 1:55
We're always pleased to have you at the microphone. Most of us are generally familiar With Norton Healthcare, but probably not in as much detail as we'd like to be so could you please describe Norton Healthcare for us?

Russ Cox 2:08
Yeah, sure, Gary. We're

36: A Much More Wholistic Consumer-based Model -- COVID-19 Series, with Randy Oostra, President and CEO, ProMedica

Tue, 09 Jun 2020 03:30:13 -0500

In this episode of Fireside Chat, we sit down with Randy Oostra, President and CEO, ProMedica to talk about Promedica's acquisition of HCR ManorCare and how that acquisition has benefited both companies. We also talked about social determinants of health and the impact of the COVID-19 pandemic.

35: 30%-50% Care Through Virtual Technology--Covid-19 Series, with Timothy Pehrson, President and CEO, Integris Health

Thu, 04 Jun 2020 03:30:22 -0500

Transcription:

Gary Bisbee 0:00

Good afternoon, Tim and welcome to the podcast.

Tim Pehrson 0:02

Thank you. Happy to be here with you.

Gary Bisbee 0:04

We're pleased to have you at the microphone. We've been talking a bit and all of us realized that the Coronavirus search is highly variable by region, what's the status of the surge in Integris Health's primary service areas?

Tim Pehrson 0:17

Really the surge never happened the way that we thought it would in all of Oklahoma. We obviously were pretty good at sheltering in place, or we already just sort of live a life of sheltering in place because we're a little more spread out than some of the places where this has really taken off. We still have our eyes at the data and looking at what's going on but so far, it hasn't been that bad. So for context, we're a 19 hospital campus, 2,000,000,700+ employed providers system. And we've had 130 COVID patients total this whole time Integris. So we just haven't had a lot now we hit a lot of PUIs, but those PUIs eventually came out as flu or other types of things that were associated with a regular illness that was in the community.

Gary Bisbee 1:08

Clearly, some hotspots 5,6,7 hotspots around the country. But a lot of the country has not received what was predicted. So what's your thinking about going forward? It's likely this is going to happen again, some other kind of virus, how do we begin to differentiate between regions of the country?

Tim Pehrson 1:29

Well, I think we need to do just that. Find a way to foster creative approaches to problem-solving, whatever it is. So in these scenarios, we look at the data, we make the best judgment and then we adjust as the data suggests. I'm not critical of the country, and the world shutting down. I think that that was completely appropriate based on the data. But now we know that the case fatality rate is much lower than we thought and it is still a very contagious disease. Largely focused on a certain kind of population, mostly co-morbid and some of the elderly. So that takes you to a strategy that would be slightly different than the one that we pursued. But we didn't know that at the time. So you can't be c

34: We Are Open for Business, with John M. Starcher, Jr., President and CEO, Bon Secours Mercy Health

Tue, 02 Jun 2020 03:30:06 -0500

Transcription:

Gary Bisbee 0:00

Good afternoon, John, and welcome.

John Starcher 0:01

Thank you, Gary. It's good to be with you.

Gary Bisbee 0:03

We're pleased to have you at this microphone. Let's get right into Coronavirus and COVID. We've learned that COVID surge is highly variable by region. In your case, you've got eight states in two countries to think about. How do you think about the surge across all your service areas, John?

John Starcher 0:21

Well, Gary, it's absolutely variable to your point. But it depends across each of our states, within the states, each of our markets, obviously across the country with our presence in the Republic of Ireland as well. It's been unbelievably variable. At the end of the day, we've treated about 4000 patients that have tested positive for COVID since early March, we currently have about 220 patients in-house today. But when you look at the surge to your question, I think what we do is in our bed capacity planning, we've been looking at the number of folks in the community that has been infected per 100 thousand in the population. And that shows just dramatic differences across our markets. We have some markets as high as 400 persons per 100,000 that have been infected in other markets as low as 50 persons 100,000. At the end of the day, we've got some markets that have seen more than 1000 COVID patients and other markets that have only seen about 40. So it's extraordinarily variable and something that certainly one size doesn't fit all when it comes to the management of these populations.

Gary Bisbee 1:29

Let's come back to that later. But why don't we ask you to describe Bon Secours Mercy, of course, you went through an integration 18 months ago? So if you could just bring us up to speed on Bon Secours Mercy that'd be terrific.

John Starcher 1:41

Sure Bon Secours Mercy Health is the merger between Bon Secours and Mercy Health, which happened in September of 2018. So to your point, we're about 18 or 20 months into the relationship respectively. We were about $4 billion net revenue organizations that came together and formed an eight-plus billion-dollar organization. Today we are tracking over $10 bi

33: Goal: One Billion Doses by the End of 2021, Goal: One Billion Doses by the End of 2021, with Alex Gorsky, Chairman and CEO, Johnson & Johnson--COVID-19 Series

Thu, 28 May 2020 03:30:04 -0500

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Alex Gorsky 0:03
As we announced in late March, our goal is to be able to do this in a safe and effective way and have more than a billion vaccines by the end of 2021. We're working with regulators in the United States and around the world. We're partnering with other companies, particularly manufacturing facilities to be able to scale up so that we can produce here in the United States, but also around the globe. And that we would be doing all of this on a not-for-profit basis.

Gary Bisbee 0:29
That was Alex Gorsky, Chairman and CEO, Johnson and Johnson, on J&J's goal to produce 1 billion doses of coronavirus vaccine by the end of 2021. And to do so on a not for profit basis. I'm Gary Bisbee. And this is Fireside Chat. The most important next step in the battle against coronavirus is the availability of a vaccine. Alex discusses the prospects in progress as of May 20, 2020. The day this conversation was recorded.

Alex Gorsky 0:57
For making good progress there's still a lot of work that needs to be done. Much more testing needs to be concluded. But every piece of data and new insights that we gather, I think, are giving us greater confidence that this is certainly something that is possible, and that we're going to do everything we can to make it happen.

Gary Bisbee 1:14
The vaccine update is all-important. And in addition, we went deep with Alex on a wide range of topics, including the development of medicines to treat COVID, lessons learned from J&J's global and resilient supply chain, the most important characteristics of a leader in a crisis, key questions the board should ask in a crisis like COVID-19, the resources and support J&J have devoted to frontline workers and the value of J&J's diversified business model. I'm delighted to welcome Alex Gorsky to the microphone.

Good afternoon, Alex, and welcome.

Alex Gorsky 1:53
Hey, Gary, thank you very much for having me.

Gary Bisbee 1:54
Well, we're pleased to have you at this microphone. Let's lead off w

32: Our Physicians Are Our Best Advocates, With Dr. Steve Markovich, President and CEO, Ohio Health, Covid-19 Series

Tue, 26 May 2020 20:29:24 -0500

Transcription

Steve Markovich 0:03
Part of the culture of OhioHealth is that it’s a very team-based culture. We tend to solve all of our problems in multidisciplinary teams. And how do you do that and still have the same chemistry and dynamic while you’re making social distancing or working from home?

Gary Bisbee 0:16
That was Dr. Steve Markovich, President and CEO of OhioHealth as he works through changes brought by the COVID outbreak. I’m Gary Bisbee. And this is Fireside Chat. OhioHealth has the largest health system in its region, with 12 hospitals and 400 ambulatory sites. Dr. Markovich and his executive team are focused on using lessons learned from COVID-19 to accelerate to the next level of convenience for consumers. Recovery is a top priority for the health system, and for patients needing surgery or treatments. The OhioHealth executive team is working to solve a key barrier to patients returning, which is the restrictions to limit or exclude visitors and family members from accompanying patients. One of the learnings from the COVID crisis is that the state and local governments have an expanded view of OhioHealth actual delivery network. Let’s listen.

Steve Markovich 1:12
I think the government views us, in fact, as a system that is more comprehensive and more integrated than it really is. I was being asked questions by the governor’s office about well, how are we coordinating with all the nursing homes to use nursing home beds as overflows we need them. And they frankly didn’t understand that. OhioHealth doesn’t own a network of nursing homes.

Gary Bisbee 1:32
As a result of the crisis, OhioHealth will be addressing more completely the integration of disease management and public health. I’m delighted to welcome Dr. Steve Markovich to the microphone.

Well, good morning, Steve and welcome.

Steve Markovich 1:49
Good morning.

Gary Bisbee 1:49
We’re pleased to have you at the microphone. We’ve been leading off our conversations the last eight or 10 weeks with the discussion of COVID. What’s the state of the surge in OhioHealth’s primary service areas, Steve?

Steve Markovich 2:02
So we’re in central Ohio central and southern Ohio, ver

31: It’s Our Duty to Find a Way, with (former) Governor Mitch Daniels, President, Purdue University

Thu, 21 May 2020 06:37:08 -0500

In this episode of Fireside Chat, we sit down with Mitch Daniels, former governor of Indiana and President of Purdue University. In this conversation, we explore the challenges higher education is facing due to the COVID-19 crisis and what leaders can do in the days ahead.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Mitch Daniels 0:04
Between the time I was elected and sworn in, I went to one or two programs somebody had for incoming governors. And I was sitting around, at that point, the retired governor. And somebody at the table said, “What’s the one thing you would encourage us to study up on or think about that we might not otherwise?” And everybody expect him to say, “Oh, you know, education or corrections or, or environmental policy,” something. He immediately said crisis management. He said, you’re going to have one sometime, and he didn’t want to start your homework then. And he was right.

Gary Bisbee 0:44
That was former Indiana governor Mitch Daniels, currently president of Purdue University, responding to the question about a governor’s most important responsibility. I’m Gary Bisbee, and this is Fireside Chat. Purdue was a leader in committing to reopening for classes in the fall, and a growing number of universities are following suit. Governor Daniels outline the extensive steps that Purdue is taking to narrow the risk for faculty employees and students. Governor Daniels has substantial healthcare experience as a board member of a large healthcare IT company and former executive of Eli Lilly. He is well qualified to discuss the similarities between higher ed and healthcare COVID has impacted lives and the economy and sports may be lower down the list and importance but college sports have wide interest. Let’s listen to President Daniels’ view.

Mitch Daniels 1:35
This is another trend by the way that was already underway. People were saying but we’re doing is unsustainable and in some cases, irresponsible so much money and so forth. And that reform was necessary and probably inevitable. And now I

30: COVID-19: How Much of the Place Can We Change? With Dennis Murphy, President and CEO, Indiana University Health

Tue, 19 May 2020 04:00:14 -0500

In this episode of Fireside Chat, we sit down with Dennis Murphy, President and CEO, Indiana University Health to talk about next normals of the healthcare system following the COVID-19 crisis and how IUH is navigating the challenges of the pandemic.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Dennis Murphy 0:04
We’re trying to avoid the use of normal, and actually talking about this idea of a series of next normals, which is we’re going to monitor data and continue to adjust and adapt as an organization. We’ve avoided the new normal because it almost feels like it’s a destination and then you become static.

Gary Bisbee 0:28
That was Dennis Murphy, President and CEO, Indiana University Health reframing the term “new normal” following the onset of COVID. I’m Gary Bisbee, and this is Fireside Chat. IU Health is the largest provider in the state with a commitment to improving the health of the Indiana population, which is among the lowest of any state in the country. Social Determinants of Health is not an abstract term for IU Health, and Dennis is hoping that the Indiana legislature will allocate more resources to public health at its next session. Dennis has a unique view of the likely next normal. Let’s listen.

Dennis Murphy 1:05
I think Gary, this notion of who has to come to you for care, versus where do you go to them either virtually or physically, is going to be one of the most profound changes for us.

Gary Bisbee 1:19
Dennis shared with this the effects of the increased use of telemedicine during the COVID outbreak, which might result in 30 to 40%, fewer exam rooms, and a new building being planned. He spoke about the board support during the COVID crisis and the risk of not slowing the pace of CAPEX. I’m delighted to welcome Dennis Murphy to the microphone.

Well, good afternoon, Dennis, and welcome.

Dennis Murphy 1:44
Thanks, Gary. It’s always a pleasure to talk to you.

Gary Bisbee 1:47
Well, we’re pleased

29: COVID-19: New Competency of Scaling Up and Scaling Down, with Kaveh Safavi, M.D., J.D., Senior Managing Director, Accenture

Thu, 14 May 2020 04:00:12 -0500

In this episode of Fireside Chat, we sit down with Kaveh Safavi, M.D., J.D., Senior Managing Director, Accenture to talk about how healthcare systems and businesses around the world are adapting to COVID-19 and what the new normal will look like as a result of the pandemic.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Kaveh Safavi 0:03
We have sped up the cycle time for discovery because of COVID, whether it’s sequencing the gene or trying to get diagnostic tests in the market or trying to get therapies in market, and that is going to result in innovations in treatment, and it will be incumbent on the delivery system to speed up at cycle time for adoption and distribution of those new treatments as well as for society to gain the benefit.

Gary Bisbee 0:31
That was Kaveh Safavi, Managing Director, Global Health Practice Accenture, observing that the COVID driven accelerating cycle time for discovery will require commensurately paced acceleration of the cycle time for adoption and distribution by the delivery system. I’m Gary Bisbee, and this is Fireside Chat. Kaveh discusses the new competency to flex the delivery system by ramping down and ramping up as analogous to a dimmer light switch.

Kaveh Safavi 0:59
There are two ways to think about whether or not two people need to be in the same room at the same time. One of them is what is the relative level of trust between the parties? And the second is what is the relative level of risk associated with something going wrong in that interaction?

Gary Bisbee 1:16
Kaveh spoke about telemedicine visits as an experienced good. That is, neither the consumer nor provider were aware of its value until they were forced to try it because of, in this case, concern over acquiring a COVID infection. I’ve known Kaveh for nearly 15 years and he’s always been one of the most entertaining and astute observers of healthcare. You’ll find this conversation to be engaging and informative. I’m delighted to welcome Dr. Kaveh Safavi to

28: COVID-19: How We Look at the Future Has Changed Dramatically, with Dr. Joanne Conroy, President and CEO, Dartmouth-Hitchcock Health System

Tue, 12 May 2020 04:00:35 -0500

In this episode of Fireside Chat, we sit down with Dr. Joanne Conroy, President and CEO, Dartmouth-Hitchcock Health System to talk about the COVID-19 pandemic and how the crisis has changed several aspects of healthcare for the future.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Joanne Conroy 0:04
If we continue to have a significant portion of our workforce working from home, then I have an opportunity to repurpose some of our space for activities that actually are growing and need more space. We were thinking about building an extra administrative building. And now that’s totally off the table. I wouldn’t even consider that.

Gary Bisbee 0:27
That was Dr. Joanne Conroy, President, and CEO Dartmouth-Hitchcock health system, noting that lessons learned from treating COVID patients has led to the development of an approach that allows COVID and non-COVID patients to be treated at the same time. I’m Gary Bisbee. And this is Fireside Chat. Dr. Conroy has seen telemedicine visits grow from three visits a week pre-COVID to 2,000 visits a day post-COVID. Concern overexposure to Coronavirus drove the increase but Dartmouth Hitchcock found that many users embraced it and will continue to use it going forward. The caregivers quickly became facile with it, and Dr. Conway believes that they will become increasingly innovative in how to best work with patients.

Joanne Conroy 0:44
COVID patients when they are admitted, actually Gary are quite sick. If you look at the CMI of most of their admissions are pretty high, and they’re very resource-intensive to care for them. But you don’t have to shut down the entire institution in order to provide that care. You just have to make sure it’s appropriately cohorted.

Gary Bisbee 1:02
Dr. Conroy has concluded that Dartmouth-Hitchcock’s approach to the future will be substantially different. The new normal will include reconsideration of facilities incorporation of remote working and Dartmouth-Hitchcock’s human resources, strategy, and restr

27: COVID-19: Loyal Relationship with Local Company that Produces PPE, with Barclay Berdan, CEO, Texas Health Resources

Fri, 08 May 2020 04:00:07 -0500

In this episode of Fireside Chat, we sit down with Barclay Berdan, CEO, Texas Health Resources to talk about the COVID-19 pandemic and how the health system is managing communication, working from home policies and PPE.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Barclay Berdan 0:03
We had identified some time ago a relationship with a company that actually produced PPE locally. One of the… there aren’t a whole lot of them, but they produced it locally. We supported them, even though maybe their pricing was a little bit higher than we could get from overseas and bought a lot of products from them. And they proved to be a very loyal supporter of our organization through all this.

Gary Bisbee 0:28
That was Barclay Berdan, CEO, Texas Health Resources, Barclay explained how THR’s is long-standing relationship with the local PPE supplier, allowed THR to avoid problems inherent in the global supply chain for PPE that has caused substantial disruption in the care of COVID patients throughout the country. I’m Gary Bisbee, and this is Fireside Chat. Barclay discuss the approach that the four counties of North Texas have taken with the coronavirus outbreak and the coordination between local county and state officials. He outlined the virtual dashboard that THR developed to monitor COVID growth use and the need for PPE and staffing and the analytics that are associated with it. Barclay reviewed the effect that postponing elective surgery has had on THR’s financials. And it’s currently strong balance sheet. He spoke about THR’s commitment to its physicians and employees, and that there have been no furloughs. I’m delighted to welcome Barclay Berdan to the microphone.

Good afternoon, Barclay.

Barclay Berdan 1:34
Good afternoon, Gary, how are you?

Gary Bisbee 1:36
Well, thank you, sir. Welcome to the podcast.

Barclay Berdan 1:39
Thank you. It’s a pleasure to be here.

Gary Bisbee 1:40
We’re all facing the COV

26: COVID-19: Most Significant Financial Challenge that We Will Ever Face, with Dr. Stephen Jones, President and CEO, Inova Health System

Thu, 07 May 2020 04:00:46 -0500

In this episode of Fireside Chat, we sit down with Dr. Stephen Jones, President and CEO, Inova Health System to talk about the COVID-19 crisis, communicating with caregivers and the board of directors, financial concerns for health systems and what the new normal looks like in the days ahead.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Stephen Jones 0:03
I see fear, totally understandable fear. But I see courage and it’s getting through that courage. I draw a distinction between bravery and courage. Bravery, is not being afraid. Courage is acting in dangerous circumstances despite being afraid.

Gary Bisbee 0:19
That was Dr. Stephen Jones, President and CEO of Inova Health System, referring to the courage of the Inova caregivers in the face of the obvious risk of personal exposure to COVID-19. I’m Gary Bisbee and this is Fireside Chat. Dr. Jones is a surgeon by training and he regularly joins the Inova team in the ER and on the COVID floors to show his support for the Inova caregivers. Inova is a highly successful health system with each of his hospitals receiving a CMS five star rating. Dr. Jones spoke about the exponential increase in Inova’s tele-visits and how they are typically more convenient for patients and more efficient for physicians. He believes that it’s important to sustain and build on the current volume of tele-visits. Dr. Jones discussed the financial impact to Inova of the COVID crisis. As the title of this episode captures, he believes that it’s the most significant financial challenge that Inova will ever face. I’m delighted to welcome Dr. Stephen Jones to the microphone.

Well, good afternoon and welcome, Stephen.

Stephen Jones 1:26
Good afternoon, Gary.

Gary Bisbee 1:28
We’re pleased to have you at the microphone. Why don’t we jump right in because of COVID-19. We’re all facing consequences of that, of course. And we’ve learned that the surge is highly variable by region, where is the surge in the Inova service area Steven?

25: COVID-19: You’ve Got to Adapt, with Warner Thomas, President and CEO, Ochsner Health

Tue, 05 May 2020 04:00:17 -0500

In this episode of Fireside Chat, we sit down Warner Thomas, President and CEO, Ochsner Health to talk about communication during COVID-19 and leadership in crisis situations prior to the pandemic.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Warner Thomas 0:02
You’ve got to adapt. It’s not about reacting. It’s about adapting to whatever the situation is that’s thrown at you and you may have a plan and this afternoon you may have to change it because you get new information and you may have to change it tomorrow because you get new information. And so, your game plans have to adjust and roll based upon what’s happening with your team. And with the environment and the market around you.

Gary Bisbee 0:27
That was Warner Thomas, President, and CEO Ochsner Health, recalling one of the lessons learned from the 2005 Katrina hurricane that the Ochsner team drew on during the COVID-19 crisis. I’m Gary Bisbee, and this is fireside chat. Ochsner Health has grown successfully over the last 10 years, and Warner spoke about potential consolidation opportunities following the crisis, as health systems find themselves in difficult financial positions, or they believe that they need to be part of a larger health system to mitigate risk during the next crisis. Warner discussed the rationale for aligning leadership physicians and employees during a crisis. He also spoke about the importance of communicating regularly with the community, media, physicians, employees and the board of directors to provide up to date news particularly during the COVID crisis when information has been sketchy. I’m delighted to welcome Warner Thomas to the microphone.

Good afternoon Warner, and welcome.

Warner Thomas 1:27
Hey, thanks, Gary. Appreciate the opportunity to chat with you.

Gary Bisbee 1:29
Sure thing we’re pleased to have you at the microphone. We’ve learned that the surge is highly variable by region, what’s the status of the surge in Oschner’s primary service areas Warner?

Warner Thomas

24: COVID-19: There are Times When “Nothing” is the Right Answer, with Bob Kerrey, Former Governor and Senator, Nebraska and President, The New School

Wed, 29 Apr 2020 05:00:48 -0500

In this episode of Fireside Chat, we sit down with Bob Kerrey, Former Governor and Senator of Nebraska and President, The New School. In this conversation, we discussed lessons learned during his time as a Governor and U.S. State Senator, the responsibilities of a lead director during a time of crisis, and how the pandemic will change our lifestyles moving forward.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

Transcription

Bob Kerrey 0:04
You’re going to see fairly significant changes coming out of it. I think education is going to be different coming out of it. I think healthcare is going to be different coming out of it. I think our food delivery system is going to be different. We’re going to make changes.

Gary Bisbee 0:15
That was Governor Bob Perry, former governor and US senator from the state of Nebraska. Governor Kerry is confident that we’ll see substantial changes in response to the COVID pandemic across many sectors of our society, including healthcare. Governor Kerrey has a wide range of experiences, including being an officer in SEAL Team one and a recipient of the Medal of Honor. We covered lessons he has learned from his time as governor and US senator. He’s an experienced board member, and he provided an excellent perspective on the responsibilities of a lead director during a crisis and guidelines for relating to the CEO. Governor Kerry spoke about the coronavirus being with us for the foreseeable future, which will change our lifestyles. Let’s listen:

Bob Kerrey 1:00
This virus is not going to disappear. We’re not going to eliminate it. There’s not going to be a signing ceremony, unconditional surrender, it’s going to be with us. So we got to figure out how to live with it. And I think one of the things is that we do is to make sure that the supply chain is reliable.

Gary Bisbee 1:15
He believes that we must develop a reliable supply chain for PPE, similar to that developed by the Defense Department. I’m delighted to welcome Governor Bob Kerry to the microphone. W

23: COVID-19: Innovation is Incredibly Powerful, with James Hereford, President and CEO, Fairview Health Services

Mon, 27 Apr 2020 05:00:00 -0500

In this episode of Fireside Chat, we sat down with James Hereford, President and CEO, Fairview Health Services to talk about the COVID-19 pandemic in the twin cities, how Fairview is handling the crisis, financial implications and pressures and communication with caregivers and the board of trustees.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

22: COVID-19: Normal Does Not Return Until Confidence is Restored, with Joseph Impicciche, JD, President and CEO, Ascension

Fri, 24 Apr 2020 05:00:50 -0500

In this episode of Fireside Chat, we sat down with Joseph Impicciche, JD, President and CEO, Ascension to talk about telemedicine, communication with the board of directors, and looking ahead and re-opening under the new normal after the pandemic.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

21: COVID-19: COVID19: An Unprecedented Challenge for Hospitals and Physicians with Sarah Krevans, President and CEO, Sutter Health

Wed, 22 Apr 2020 05:00:53 -0500

In this episode of Fireside Chat, we sat down with Sarah Krevans, President and CEO, Sutter Health to talk about telehealth medicine during the pandemic, communication with caregivers and the board of directors, overcoming financial obstacles, and working through PPE shortages during the crisis.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Sarah Krevans 0:02
Because providers we have to then say, how are we going to make this experience equal or better clinically? And for what patients? Is that appropriate? It's not going to be appropriate for every patient in every circumstance. And then, again, how do we improve the workflow, so that actually the video visit becomes less expensive for us to provide and ultimately less expensive for the purchaser.

Gary Bisbee 0:25
That was Sarah Krevans, President and CEO Sutter Health, speaking about the enormous increase in telehealth visits prompted by the COVID crisis and the responsibility of providers to ensure that telehealth visits are equal to or better clinically than a personal visit and that the workflow results in a less expensive visit and less cost for the payer. I'm Gary Bisbee, and this is Fireside Chat.

Sarah Krevans 0:49
When I sent out our March financials, I sent it out with a thank you note from me. And the reason I did that is - I was worried that our managers would look at it and they would feel that they had failed. Because in the last two months of March, and again, these are unaudited and we don't release external financials. But we are talking about this... we lost about 100 million dollars a week.

Gary Bisbee 1:12
All health systems are losing hundreds of millions of dollars due to the COVID crisis, and larger health systems will be losing billions. It has remarkably changed virtually every aspect of leadership and operations. Our conversation included Sarah's approach to staying connected with the Sutter caregivers through adverse situations like the dramatic shortage PPE, pressure on the supply chain system going from the use of 1,000 N95 masks a day to 5000 daily, and up to 41,000 surgical masks a day. We covered the COVID-19 waterfront. I'm delighted to welcome Sarah Krevans to the microphone.

20: COVID-19: Special Circumstances Call for Special Decisions, with Albert Bourla, Chairman and CEO, Pfizer

Mon, 20 Apr 2020 05:00:19 -0500

In this episode of Fireside Chat, we sat down with Albert Bourla, Chairman and CEO, Pfizer to talk about the development of a vaccine for COVID-19, their international and U.S. contribution to the battle against the pandemic, the five-point plan to rally the biopharma industry and their desire to collaborate on combating global pandemics and partnering with leading health systems in areas of shared interest.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Albert Bourla 0:03
As a leader, I think staying focused on what matters most has been essential to serve as we are living our values and supporting our employees and communities.

Gary Bisbee 0:14
That was Albert Bourla, Chairman and CEO, Pfizer. Albert was responding to a question about leadership in times of crisis. And he spoke about the importance of a laser focus by his executive leadership team and himself. I'm Gary Bisbee. And this is Fireside Chat. Earlier in his Pfizer career, Albert was Group President of Global Vaccines Oncology and Consumer Healthcare businesses. We dug into the value of vaccines and the issues related to developing a vaccine for COVID-19. He referred to Pfizer's entering for vaccine candidates into testing during April. To get to market as quickly as possible. Pfizer will concurrently modify and ramp up existing manufacturing facilities to meet the needs of the clinical trial and VA Our conversation covers Pfizer's international and US contribution to the COVID-19 battle. Pfizer's five point plan to rally the biopharma industry to collaborate on combating global pandemics and Pfizer's commitment to partnering with leading health systems and areas of shared interest. Let's welcome Albert Bourla to the microphone.

Good afternoon, Albert. We're pleased to have you on the microphone. Welcome.

Albert Bourla 1:27
Thank you very much, Gary. It's a great pleasure to be with you.

Gary Bisbee 1:30
Well, by way of background for today's conversation, again, we appreciate your being with us due to the COVID-19 outbreak. We're all facing challenges and seeking opportunities to contribute none more than Pfizer as a leading multinational pharmaceuticals and vaccines company. So to begin our convers

19: COVID-19: We Strongly Encourage CMS to Continue Waivers, with Wright Lassiter, President and CEO, Henry Ford Health System

Fri, 17 Apr 2020 05:00:41 -0500

In this episode of Fireside Chat, we sat down with Wright Lassiter, President and CEO, Henry Ford Health System to talk about crisis-generated innovations and how he has encouraged his team to sustain and build on those innovations post-crisis.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

18: COVID-19: Committed to Purpose, Governance and the Board, with Steve Huebner, Board Chair, SCL Health and Board Member, Intermountain Healthcare

Tue, 14 Apr 2020 05:00:25 -0500

In this episode of Fireside Chat, we sit down with Steve Huebner, Board Chair, SCL Health and Board Member, Intermountain Healthcare to talk about supporting management during a crisis, how he defines priorities as board chair, and tips for how to have a successful virtual board meeting.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Steve Huebner 0:04
I think the thing that's most rewarding, Gary, is just working with a really good group of individuals. As you know, not for profit boards: if there's any compensation at all, it's very modest. You really have to be committed to the purpose. You have to be committed to governance and you have to be committed to that board. I found I thoroughly enjoy the boards I'm on. I think it's a committed group of people really focused on governance and wanting to be the best that we can be in fulfilling our responsibilities.

Gary Bisbee 0:34
That was Steve Huebner Board Chair SCL Health, Board Member, Intermountain Healthcare, and interim CFO Seattle Cancer Care Alliance. He is speaking about the most rewarding aspects of serving on a health system board of directors. I'm Gary Bisbee and this is Fireside Chat. Steve has had a distinguished career with KPMG and Arthur Andersen, where he worked closely with the boards of directors of client health systems. He's been on the SCL and Intermountain board since two 2012 where he's had the opportunity to be on the inside of health system governance. Steve reviews the importance of the board and supporting management during the Coronavirus pandemic, how he defines priorities as board chair, and he provides tips for how to have a successful and productive virtual board meeting. He reviews the COVID-19 related policies at each health system, the challenges presented to the Board of Directors during the crisis, and their unique responsibilities. Steve is a thoughtful and experienced healthcare professional and health system chair and board member. Let's welcome Steve Hebner to the show.

Well, hi, Steve, thank you for joining us on Fireside Chat.

Steve Huebner 1:39
Thank you, Gary. Looking forward to this.

Gary Bisbee 1:41
We go way back to your KPMG days and now you're a board member of

17: COVID-19: Enormous Community Spirit, with Dr. Marc Harrison, President and CEO, Intermountain Healthcare

Fri, 10 Apr 2020 05:00:36 -0500

In this episode of Fireside Chat, we sat down with Dr. Marc Harrison, President and CEO, Intermountain Healthcare to explore the impact of the coronavirus pandemic on healthcare, his pathway for preparation, consolidation around the challenges, communication with the board of directors, and Intermountain’s finances.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

16: Access, Convenience, Affordability and Loyalty, with Peter McCanna, President, Baylor Scott & White Health System

Tue, 07 Apr 2020 05:00:58 -0500

In this episode of Fireside Chat, we sat down with Peter McCanna, President, Baylor Scott & White Health System to discuss dual transformation for a large health system, the fundamentals of a health system business model, how to think about an asset-light structure and its relationship to the health continuum, digitization, and how to attract top-tier talent.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Peter McCanna 0:01
We have to be much more nimble. Our new competitors are coming into parts of that care continuum, and really going after the profit pools and the patients within them. And we've either got to partner with them or we've got to be as nimble as they are.

Gary Bisbee 0:16
That was Pete McKenna, President Baylor Scott and White health system, speaking about competitors attacking Baylor along the health and care continuum. I'm Gary Bisbee. And this is Fireside Chat. In our conversation, Pete gave one of the best descriptions of dual transformation for a large health system that I've heard. He outlined the requirements for the legacy health system business to compete, and he explored the three sources of capital for the new transformational business. Pete reviewed the fundamentals of a health system business model, how to think about an asset-light structure, and its relationship to the health continuum. What role digitization plays in Baylor's strategy and how to attract top tier talent including from outside healthcare. Stay tuned for Pete's description of his background and where he developed the foundation for leadership. Let's welcome Pete McCanna to the show. Welcome Pete, great to have you on the podcast today.

Peter McCanna 1:11
Great to be on the podcast, Gary.

Gary Bisbee 1:12
We were chatting before of course we're early stages of the Coronavirus pandemic. And we were chatting about what you're doing at Baylor Scott and White, which I found particularly interesting. If you don't mind, let's cover that a bit before we get into our discussion about the business model. But one of the things we were chatting about is where you actually are digging up information. Right now, where do you go for information about the coronavirus pandemic?

Peter

15: COVID-19: This is What We Do, with Nancy Howell Agee, President and CEO, Carilion Clinic

Fri, 03 Apr 2020 05:00:21 -0500

In this episode of Fireside Chat, we sat down with Nancy Howell Agee, President and CEO, Carilion Clinic to talk about the needs of caregivers, patients and the community during the COVID-19 pandemic. We also talked about operating margins for nonprofit health systems, updating the community through live streams and news conferences and how she communicates with the board of directors during the crisis.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

14: COVID-19: Not everyone Uses the Same Logic, with Dr. David Callender, President and CEO, Memorial Hermann Health System

Wed, 01 Apr 2020 05:00:00 -0500

In this Fireside Chat, we sat down with Dr. David Callender, President and CEO, Memorial Hermann Health System. We talked about the COVID-19 pandemic, lessons learned in crisis management, the importance of communication with state and local officials, and Memorial Hermann's growth strategy.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

13: COVID-19: The Financial Stress on our Sector is Going to be Profound, with Dr. Rod Hochman, President and CEO, Providence

Mon, 30 Mar 2020 05:00:42 -0500

In this Fireside Chat, we sat down with Rod Hochman, M.D., president and CEO of Providence St. Joseph Health. We talked about the role of a leader in a crisis, the need for communication with the board of directors, flexing health delivery assets, and much more.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

12: COVID-19: Supporting Lives of People at Their Most Vulnerable, with Michele Baker Richardson, J.D., President, Higher Education Advocates, LLC

Fri, 27 Mar 2020 05:00:22 -0500

In this episode of Fireside Chat, we sat down with Michele Baker Richardson, J.D., Board Chair-Elect, AdvocateAuroraHealth, and President and CEO, Higher Education Advocates, LLC, to discuss how healthcare boards are handling the coronavirus (COVID-19) pandemic.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
Transcription
Michele Richardson 0:00
The first thing that we thought about again, we were just together, was the safety of our caregivers, the people who are our team members, and who are out there every day on the frontlines. That was the number one priority for each and every one of our board members and the safety of our patients who really entrust us with their care.

Gary Bisbee 0:22
That was Michelle Baker Richardson, Board Chair-Elect, AdvocateAuroraHealth, and President and CEO Higher Education Advocates, speaking about the board of directors top priority during the COVID-19 outbreak, which is ensuring the safety of caregivers, employees, and patients. I'm Gary Bisbee, and this is Fireside Chat. Let's now listen to Michelle and what she finds the most rewarding about serving on a health system board of directors.

Michele Richardson 0:47
You never get bored. There are great questions and you really have an opportunity to impact the lives of people and communities really at their most vulnerable.

Gary Bisbee 0:58
Governance of any healthcare organization has top priorities are protecting the organization and its assets, recruiting, retaining, and evaluating the CEO and working closely with management on the strategy and budget. During a crisis like the COVID-19 outbreak, the board is an all-important representative of the health system to the community. Michelle is experienced, thoughtful, and knowledgeable, and she has served as a health system director for 16 years. She's been a Board Chair of Advocate Health System, a predecessor organization to AdvocateAuroraHealth, where she is chair-elect. Let's welcome Michelle Richardson.

Well, good morning, Michelle. How are you?

Michele Richardson 1:39
Good morning, Gary. I am doing well. Just every day but the sun is shining. I'm happy to be here. So glad to be here with you this morning.

Gary Bisbee 1:47

11: Coronavirus (COVID-19): International Comparisons between Australia and the U.S., with Stewart Dowrick, Chief Executive, Mid North Coast Local Health District

Wed, 25 Mar 2020 05:00:08 -0500

Next up in our special COVID-19 series on Fireside Chat, we sat down with Stewart Dowrick, CEO of Mid North Coast Local Health District (MNCLHD) in Australia. We discussed the COVID-19 pandemic, which is tracking similarly in Australia and the United States.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

10: Introducing the Special Series – COVID-19

Tue, 24 Mar 2020 05:00:50 -0500

Our host, Gary Bisbee, introduces a special series of Fireside Chat covering the coronavirus (COVID-19) pandemic. Don't miss previous conversations with Dr. Julie L. Gerberding and Dr. Mark McClellan and stay tuned for more episodes in the future.

9: COVID-19: There is Going to be a New Normal, with Dr. Mark McClellan, Director and Professor, Duke’s Margolis Center, Former FDA Commissioner and CMS Administrator

Mon, 23 Mar 2020 05:00:08 -0500

In this episode of Fireside Chat, I sat down with Dr. Mark McClellan, Director and Professor, Duke’s Margolis Center and former FDA Commissioner and CMS Administrator to talk about containment of the coronavirus (COVID-19) pandemic and response from the federal government and the private sector.

Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.

8: COVID-19: The Importance of Trust at the Local Clinical Level, with Dr. Julie L. Gerberding, EVP and Chief Patient Officer, Merck & Co., Inc. and former Director, CDC

Fri, 20 Mar 2020 05:00:12 -0500

In our latest episode of Fireside Chat, we sat down with Dr. Julie L. Gerberding, EVP and Chief Patient Officer, Merck & Co, Inc. and former Director, CDC. We talked about the coronavirus (COVID-19) pandemic and the importance of trust at the local clinical level.

7: High Tolerance for Ambiguity and a Passion for Complexity – with Peter Fine, President and CEO, Banner Health

Fri, 13 Mar 2020 05:00:56 -0500

In this episode of Fireside Chat, we caught up with Peter Fine, President, and CEO of Banner Health. We discussed visibility, healthcare affordability, and using clinical data responsibly.

6: Serving the Community with an Integrated Health Model – Conversation with Tina Freese Decker, President and CEO, Spectrum Health

Fri, 06 Mar 2020 05:00:27 -0600

In this episode of Fireside Chat, we caught up with Tina Freese Decker of Spectrum Health. We discussed physician leadership, the changing definition of healthcare, Spectrum’s integrated model, and her transition to CEO.

5: Precision Medicine: Digitization and Scientific Innovation – Conversation with Dr. Paul Rothman, Dean and CEO, Johns Hopkins Medicine.

Fri, 28 Feb 2020 05:00:50 -0600

In this episode of Fireside Chat, we spoke with Dr. Paul Rothman, Dean and CEO of Johns Hopkins Medicine. Dr. Rothman talks with us about precision medicine, AI, and technology in the future of healthcare.

4: Deconstructing Providence: Next Steps in Organization and Delivery – with Mike Butler, President Operations and Strategy, Providence

Fri, 21 Feb 2020 05:00:12 -0600

In our latest Fireside Chat, we sat down with Mike Butler to talk about scaling a healthcare organization, how deconstruction leads to growth and managing affordability. Mike Butler is the President of Operations and Strategy at Providence St. Joseph Health.

3: Patient Care, the Cost of Healthcare, and Academic Medicine with Marna Borgstrom of Yale New Haven Health System

Fri, 14 Feb 2020 05:00:07 -0600

In this episode of Fireside Chat, we sit down with Marna Borgstrom, CEO of Yale New Haven Health System. Marna talks to us about improving patient care, the price of healthcare, and academic medicine.

2: Treating Patients and Each Other Like Family – Conversation with Dr. Tom Mihaljevic, CEO, Cleveland Clinic

Fri, 07 Feb 2020 05:00:07 -0600

In this episode of Fireside Chat, we sat down with Dr. Tom Mihaljevic, CEO of Cleveland Clinic. Dr. Mihaljevic took some time to discuss family culture, global expansion, technology in medicine, and Cleveland Clinic’s five-year plan.
Transcription
Tom Mihaljevic 0:02
I believe it is always challenging. But I think the underlying culture, the culture that attracted me to Cleveland Clinic that has been here pretty much since the inception of Cleveland Clinic has been pretty much a family culture. We're a very egalitarian organization. And so when I stepped into my role over two years ago, it was relatively easy to articulate, articulate the ethical framework for decision making in our organization and our ethical framework that anyone can relate to is fairly simple. We treat our patients and each other like a family, and we treat Cleveland Clinic as our home.

Gary Bisbee 0:44
That was Thomas Malevich, President and CEO of Cleveland Clinic and I'm Gary Bisbee. This is Fireside Chat. Dr. Mihaljevic was responding to a question about maintaining the Cleveland clinic's family culture in the face of its growth to 70,000 employees and medical schools. Cleveland Clinic will celebrate its 100th anniversary next year in 2021. It's a multi hospital multi country health system and one of the US is largest. Dr. Mihaljevic grew up in Croatia and he practiced as a cardiothoracic surgeon. He's in his second year as CEO, as you listen to the conversation, look for the three basic principles underlying the Cleveland clinic's five year plan, including what will not change, but also for his response to the question of leadership learnings from his international experiences. Let's join the conversation.

Well welcome, Dr. Mihaljevic. It's good to have you here. Tom.

Tom Mihaljevic 1:39
Thank you very much.

Gary Bisbee 1:39
Appreciate your time. I know you're exceptionally busy. So this is terrific. Well, why don't we get right into the podcast? Could you describe the Cleveland Clinic it's always fun to hear the CEO describe it because it's usually different than the printed material.

Tom Mihaljevic 1:55
Well, Cleveland Clinic is a wonderful organization. So coming from a CEO who's very bias. It is an international integrated healthcare delivery system. It is physician-led. It has always been physician-led. It is abo

1: Evolving to a Consumer-focused Company – Conversation with Terry Shaw, CEO, AdventHealth

Fri, 24 Jan 2020 05:00:37 -0600

On this episode, Gary sits down with Terry Shaw, President and CEO of AdventHealth.

Terry and Gary discuss how Terry rose from summer intern to CEO over a 35 year career, what his top challenges and lessons have been as a CEO, and how his team is driving AdventHealth to evolve and innovate ahead of the marketplace.

Transcription
Terry Shaw 0:00
All CEOs make the same three mistakes. And here's what I think they are, number one, the facts are we don't deal with HR issues soon enough. Number two, we allow the inertia of the organization to push back on our plan and we give up. Number three, we come to work and tend to focus on what we're comfortable with as opposed to what we really ought to be doing.

Gary Bisbee 0:24
That was Terry Shaw, President and CEO Advent health and I'm Gary Bisbee. This is Fireside Chat. Terry was responding to the question during your first three years as CEO what observations have you made about being a CEO? Advent health as a multi hospital multi state health system and one of the 10 largest not for profit health systems in the US. Comparable in revenue to Commonwealth Edison or Bed Bath and Beyond. Both public utilities and retail have significant relevance to healthcare delivery, as we explore with Terry. This wide ranging conversation offers affordability of health care for patients and consumers, the influence on health care of its largest payers, federal and state governments, the Advent health growth strategy, and much more. Let's pick up the conversation.

Well, welcome to the podcast. Terry.

Terry Shaw 1:13
Thank you very much, Gary.

Gary Bisbee 1:14
Good to be here in Orlando. I left washington dc three hours ago was 26 degrees.

Terry Shaw 1:20
Yes, a nice 70 outside today.

Gary Bisbee 1:24
I may not go back. I may just stay here. So Advent health is one of the 10 largest not for profit health systems in the country. Congratulations on that. In fact, I was wondering, when you started as a business intern over 30 years ago, do you have any recollection of what the size what the revenue would have been then?

Terry Shaw 1:45
When I started back in 85? I believe our combined net revenue was right around 350 million. So it's, you know, lots of change and the growth has accelerated and we've been very very fortunate to participate in tha

0: Introducing Fireside Chat with Gary Bisbee, Ph.D.

Fri, 17 Jan 2020 05:00:34 -0600

Fireside Chat is a weekly podcast discussing how leading health system CEOs and healthcare leaders are navigating the evolving healthcare landscape while leading high-performing teams and driving innovation across the industry.

Join Gary Bisbee, Co-founder and Executive Chairman of The Health Management Academy as he conducts weekly interviews with leading thinkers and executives in healthcare.