Hop-on hop-off buses are often a traveler's first introduction to a destination, yet the technology powering that experience hasn't changed much in years. Audio commentary can be expensive to produce, difficult to update, and nearly impossible to maintain across dozens of languages. In this Company Spotlight, Dan is joined by iWander CEO and Co-founder Marius Nigond and CTO and Co-founder Antoine Nigond to explore how AI is transforming sightseeing for operators around the world.

The conversation traces iWander's evolution from an AI travel companion to a B2B platform serving the sightseeing industry, including its work with City Sightseeing Worldwide. Marius and Antoine explain how operators can use AI to deliver more engaging visitor experiences while gaining valuable insights into traveler behaviour through the iWander platform.

We also take a closer look at Hoho Studio, iWander's AI powered content platform. Operators can upload existing scripts or audio, automatically validate and update content, translate it into multiple languages, and generate natural sounding narration in a fraction of the time and cost of traditional production. Beyond efficiency, we explore how AI opens the door to personalized commentary tailored to different interests, from history and architecture to family friendly storytelling, while ensuring content stays accurate and up to date.

Finally, we discuss the broader business opportunity. AI isn't just helping operators reduce production costs, it's creating new ways to engage travellers throughout their journey, drive in destination revenue, and deliver richer, more memorable sightseeing experiences.

Watch the full platform demonstration on the Travel Trends YouTube channel and learn more iwander.io.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Getting sick while traveling is more common than most people realize. Whether it's food poisoning, a fever, an injury, or an unexpected illness, navigating a foreign healthcare system can quickly become one of the most stressful parts of any trip. You may not speak the language, know where to go, or trust the care you're receiving.

In this Company Spotlight, Dan sits down with Max Levine, CEO and Founder of Awayward, a virtual healthcare platform designed specifically for international travellers. Max shares the personal travel experiences that inspired him to launch the company and explains why calling your family doctor back home often isn't enough when local prescriptions, licensing, and healthcare systems come into play.

They discuss how Awayward connects travelers with vetted, English speaking doctors who are licensed in the country they're visiting, providing trusted medical care wherever the journey takes them. The conversation also looks at why travel healthcare is becoming increasingly important for tour operators, travel advisors, employers, hotels, and study abroad programs as part of their duty of care.

Max also discusses where AI can improve the travel healthcare experience, where human expertise remains essential, and why access to trusted medical care is becoming an important part of the overall travel experience.

Whether you're a frequent traveler or work in the travel industry, this conversation offers practical insights into one of the most overlooked aspects of travel planning.

Learn more at awayward.com.

For corporate travel, visit awayward.com/corporate-travel.

For study abroad, visit awayward.com/study-abroad.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Mentorship can be the difference between building a successful career in travel or leaving the industry altogether. In this episode, Dan sits down with Penny Spencer, Chair and Founder of the Travel Industry Mentor Experience (TIME), to discuss how the not for profit mentoring program has helped hundreds of travel professionals across Australia and New Zealand and why it's now launching in Canada.

Penny explains how the six month program matches mentors and mentees, why experienced leaders volunteer their time, and how mentorship helps professionals build confidence, strengthen leadership skills, overcome imposter syndrome, and prepare for the next stage of their careers.

She also shares what excites her most about bringing TIME to Canada and how stronger connections between Canada, Australia, and New Zealand can help develop the next generation of travel leaders.

Whether you're a travel advisor, tour operator, agency owner, supplier, or an emerging leader looking to grow your career, this conversation is a reminder that sometimes the greatest investment our industry can make is in its people.

Learn more at travelindustrymentor.ca.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Sonder was once one of the most recognizable names in modern hospitality. Then, almost overnight, it disappeared. Now, it's back in a very different form. In this breaking news episode, Dan sits down with John Lyotier, Co-founder and CEO of TravelAI, to discuss the company's acquisition of the Sonder trademarks and domain portfolio, including Sonder.com, and why it's relaunching the brand as an AI powered, curated guide to the world's best urban stays. The acquisition includes the brand and intellectual property only. It does not include Sonder's former operating business, properties, leases, or staff.

John shares the inside story behind the acquisition, what it was like navigating a trustee led bankruptcy process, and why his team believed the Sonder name was worth bringing back. The conversation also explores the realities of building and scaling travel companies, the lessons entrepreneurs can take from bankruptcy and capital markets, and why TravelAI has focused on acquiring trusted travel brands while remaining founder owned and profitable.

The discussion then turns to the future of AI in travel. John explains TravelAI's vision for a traveler owned memory layer, how AI can deliver more meaningful personalization without starting from scratch on every trip, and why the new Sonder is designed to combine machine intelligence with thoughtful human curation. It's a fascinating look at how an iconic travel brand can be reimagined for a new era and what that could mean for the future of travel discovery, personalization, and trust.

Learn more at sonder.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The travel industry creates an incredible amount of content, yet some of its most valuable stories are never shared. In this Company Spotlight, Dan sits down with Annie Pezza, Founder and CEO of Pinerary, to explore why travel doesn't have a content problem, it has a capture problem, and what brands are missing when travelers' experiences disappear into camera rolls and social feeds.

The conversation goes beyond where people stayed or what they did to uncover what really makes travel memorable: the moments that surprise us, change our perspective, and inspire us to return. Annie explains how Pinerary helps travelers preserve those experiences through shareable itineraries while giving travel brands access to authentic stories that build trust, inspire future bookings, and continue delivering value long after a trip has ended.

We also explore the evolving role of user-generated content, why authentic traveler stories have become one of the most powerful forms of marketing, and how AI can help organize and surface those stories without replacing the human experiences behind them.

Whether you're a destination, hotel, tour operator, or technology provider, this conversation offers a fresh perspective on how capturing and sharing real traveler experiences can strengthen trust, influence future bookings, and create value long after the trip is over.

Learn more pinerary.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Travel television rarely leaves a lasting impact on the real world, but The Amazing Race has been inspiring people to explore the world differently for the past 25 years In this Captains of Industry episode and our season seven finale, we’re joined by Elise Doganieri, co-creator and executive producer of the Emmy Award-winning series, for an honest conversation about how one of television's most iconic travel shows came to life and why it continues to influence the way people think about travel.

Elise takes us back to the beginning, from a backpacking trip through Europe and a moment of frustration between travel partners to the simple question that sparked it all: What if people raced around the world? She also shares what viewers never see: the months of planning, route scouting, casting, permits, visas, logistics, and local partnerships required to transform a 25-day race into twelve unforgettable episodes. It's a fascinating look at the complexity behind great travel storytelling.

We also discuss the responsibility that comes with filming around the world, from designing challenges that respect local cultures to working with tourism boards, film commissions, and communities to create a positive, lasting impact. Elise reflects on how the series has influenced tourism in destinations around the globe, why experiential travel has become more important than ever, and how destinations can balance growing visitor demand with sustainability.

Whether you've been watching The Amazing Race since the very first season or simply believe travel has the power to change people, this conversation offers a rare behind-the-scenes look at the show that has inspired millions to pack a bag, step outside their comfort zone, and see the world with fresh eyes.

👉 Listen to How The Amazing Race Inspired Millions to See the World Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

MarketHub Americas by HBX Group has become one of the travel industry's premier gatherings, bringing together nearly 600 travel leaders from 16 source markets to explore the trends shaping the future of travel. Recorded live from Punta Cana, this special Travel Trends event spotlight features three conversations with HBX Group executives on AI, travel distribution, luxury travel, and the partnerships driving the industry's next chapter.

The episode begins with Javier Cabrerizo, Chief Strategy, Transformation & AI Officer (3m33s), who explains why fragmentation remains one of travel's biggest challenges and opportunities. Javier shares HBX Group's "Triple A" approach to AI—Automate, Accelerate, and Augment—and discusses how agentic AI, personalization, and intelligent pricing are transforming travel distribution

Next, Una O'Leary, Vice President of Sales for The Luxurist (37m37s), shares how luxury travel is evolving beyond five-star hotels. From immersive experiences and off-season travel to the growing influence of millennials and the enduring value of travel advisors, she shares what today's luxury travelers are looking for.

The episode concludes with Danielle Von Weyhrother, Vice President of Sales, North America (58m17s), who offers a practical look at what travel partners are asking for today: simpler connectivity, richer content, practical AI solutions, and a more seamless way to connect hotels, transportation, and in-destination experiences. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The Giant's Causeway is one of those places that has to be seen to be believed. With its 40,000 interlocking basalt columns, dramatic coastal setting, and views across the sea to Scotland, it's one of the world's most extraordinary natural wonders. But as Jennifer Michael, Business Development Manager at the National Trust Northern Ireland, explains in the final episode of our In-Destination Experiences Series, it's the stories, history, and sense of place that turn a visit into something truly unforgettable.

Jennifer takes us behind the scenes of managing a UNESCO World Heritage Site that welcomes hundreds of thousands of visitors each year. We explore how the National Trust balances conservation with visitor demand through timed entry, thoughtful capacity management, and pricing strategies that encourage guests to visit during quieter times. It's a fascinating look at how one of the world's most iconic attractions protects both the landscape and the visitor experience for generations to come.

We also explore how the Giant's Causeway is encouraging visitors to stay longer and discover more of Northern Ireland. From guided cliff-top walks and local storytelling to experiences like Whiskey on the Rocks with the nearby Old Bushmills Distillery and coastal boat tours, Jennifer shares how partnerships with local businesses are creating richer, more immersive journeys while spreading the economic benefits of tourism throughout the region.

Whether you're planning your own trip to Northern Ireland or looking for inspiration to create more meaningful itineraries, this conversation is full of insights into what it takes to transform a world-famous landmark into an unforgettable destination experience.

Thanks to Pernod Ricard for sponsoring this series!

👉 Listen to How Iconic Natural Attractions Create Unforgettable Visitor Experiences

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Our most comprehensive Event Spotlight to date! Recorded live at Phocuswright Europe 2026 in Barcelona.

Over two days at one of the industry's most influential gatherings, Dan sat down with more than 20 founders, CEOs, investors, and analysts to understand what is actually reshaping the future of travel in Europe. The result is over six and a half hours of conversations covering everyting from AI and how it is genuinely being deployed to shifting traveler behavior, evolving business models, and the technologies and companies positioned to define the next chapter of this industry.

What makes this episode special is the range of perspectives in one place. You'll hear where these leaders agree, where they sharply diverge, and which opportunities and challenges they believe will matter most in the year ahead.

A special thank you to Pete, Gene, and the entire Phocuswright team for another exceptional event in Barcelona and for their continued partnership and support of the Travel Trends Podcast.

With this many conversations in one episode, we've made it easy to navigate. Scroll down for full timestamps to jump directly to the guests you'd like to hear from.

5m29m54s -  Siew Hoon Yeoh, Founder, & Managing Director, Web in Travel (Singapore)

29m55s - John Lyotier, CEO, TravelAI

55m13s - Stuart Greif, Chief Strategy & Innovation Officer, Forbes Travel Guide

1hr23m19s - Andreas Spitzer, CEO, Civitatis

1hr42m35s - Brennen Bliss, CEO, Propellic

1hr58m59s - Alex Trimis - CEO, Welcome Pickups

2hr20m27s - Julie Cheetham, CEO, Travalyst

2hr38m29s - Seb Herbranda, CEO , Rail Europe

2hr53m26s - Andy Moss, CEO, Mindtrip

3hr10m28s - Charlotte Lamp Davies, Founder & CEO, A Bright Approach

3hr24m45s - Carolina Castillo, General Manager - EMEA Travel Payments, WEX

3hr39m14s - Erez Bousso, Founder & CEO, Move

3hr55m20s - Carlos Cendra - Chief Marketing and Communication Officer, Data Appeal

4hr13m25s - Brooke Gilbertson, Conference, Events & Experience Leader, WTM

4hr29m27s - CD Lazear, Managing Director, TripAdd

4hr35m51s - Benoit Cerceau, Founder & CEO, OnSpot Travel Group

5hr05m46s - Oz Har Adir, Founder & CEO, Vio.com

5hr20m12s - Eimy Santos, AI Solution Expert, Maya

5hr32m10s - Sebastian Texier, Co-founder & Co-CEO, Jinko

5hr47m42s - Matei Psatta, Chief AI & Growth Officer, Vola.ro

5hr55m42s - Nina Lakatos, Business Development Manager, Message.Help

6hr03m48s - Marius Nigond, iWander, CEO 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Staying connected has become an essential part of modern travel. Whether you're finding your hotel, booking a ride, navigating a new city, or simply letting family know you've arrived safely, reliable mobile data can make the difference between a smooth arrival and a stressful one.

In this Company Spotlight, Dan sits down with Jo Juliana Turnbull, Senior Growth Marketing Manager at Holafly, to explore why eSIMs are quickly becoming a travel essential. Jo explains how eSIMs work in simple, practical terms, from checking if your phone is compatible and knowing when to activate your plan to answering common questions about keeping your existing phone number and how easy the setup process really is.

The conversation also explores what travelers are really looking for when they purchase an eSIM: confidence. From instant connectivity on arrival and unlimited data options to coverage in more than 200 destinations and 24/7 customer support, Jo shares how Holafly is helping remove one of the biggest pain points of international travel.

Beyond the traveler experience, Dan and Jo dive into the business behind one of travel's fastest-growing categories. They discuss how Holafly has built a globally recognized brand through creator-led marketing, why authentic content consistently outperforms traditional advertising, and what changing traveler behavior reveals about our growing reliance on staying connected. They also explore the rise of digital nomads, longer-term travel, and why eSIMs are increasingly being bundled into trips through travel advisors, tour operators, and other travel partners, much like travel insurance has become today.

Learn more at holafly.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A lot of conversations about travel stay focused on the booking process, but the real opportunity begins once travelers arrive. What experiences do they choose? How do they discover them? And how is technology changing the way those bookings happen?

In the second episode of our In-Destination Experiences Series, Dan sits down with Aaron Fessler, Founder and CEO of TripWorks. Drawing on his background in enterprise technology and as the founder of the popular Las Vegas attraction Speed Vegas, Aaron shares a unique perspective on where the tours, activities, and attractions industry is headed.

Together, they explore the consumer trends shaping travel in 2026, from the growing demand for personalized experiences and flexible booking options to why more travelers are planning their activities before they even leave home. Aaron explains why operators need to think beyond simply managing bookings and instead focus on growing revenue through better customer journeys, smarter marketing, and direct bookings.

The conversation also takes a deep dive into distribution, the evolving role of OTAs, and why striking the right balance between third-party channels and direct sales has never been more important. Looking ahead, Dan and Aaron discuss how AI-powered discovery, chat-based trip planning, and agentic commerce could fundamentally reshape how travelers find, book, and experience activities in the years ahead.

Thanks to Pernod Ricard for sponsoring this series!

👉 Listen to How the Best Experience Operators Are Winning More Bookings Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

We were invited back to Miami for our second year as the Official Podcast Partner of Aviation Festival Americas and this one is special: it's our largest Event Spotlight episode to date, featuring 20+ interviews and over 5 hours of conversations with the incredible speakers, industry leaders and key attendees that came together to discuss the latest trends shaping aviation and airports.

Our host Dan Christian was joined by his son Oliver, who is currently training to become a pilot and was mentioned several times on last year's episode. He had the chance to meet many of those amazing people and some of the most influential leaders in the airline industry while helping manage the recording schedule. A huge thank you to him and everyone who joined us at the booth and made this episode possible.

Across these conversations, you'll get a remarkably complete picture of where the industry is headed. We start off with how global alliances are rethinking the digital experience so travelers can move seamlessly across carriers and why modern airline retailing and NDC are finally reshaping how flights are sold and distributed. You'll hear how airlines are navigating fleet capacity, fuel price pressure, alongside a candid look at what it takes to grow a premium transatlantic brand in the Americas. Our guests also discuss the parts of the journey that still break down in real life - baggage, disruption, interline connections, and multimodal ground links and they share the innovations designed to fix them, from off-airport bag check to AI-powered door-to-door itineraries.

Accessibility emerges as one of the strongest themes of the episode, with leaders explaining why inclusive design at kiosks, websites, and airports isn't just the right thing to do, it's a massive underserved market. And throughout, founders and operators share what they're seeing on the front lines of agentic AI: conversational interfaces and AI concierges, trust and guardrails, the science of passenger wellbeing like jet lag management, sustainability and emissions tracking, and the coming moment when travelers finally let AI handle bookings end to end.

Whether you're an airline executive, a travel tech founder, an investor, or simply trying to understand where the opportunities lie in the next chapter of aviation, these conversations offer a clear signal through the noise: the winners will be the teams who modernize legacy systems, earn traveler trust, and remove friction without losing the human touch.

With so many valuable insights packed into one episode, we've time-stamped every conversation below so you can jump straight to the people and topics you want to hear most. 

Highlights & Timestamps

0m54s – Guido van Til, Vice President, Digital, oneworld 

20m0s – Mickey Beyer-Clausen, Co-Founder & CEO, Timeshifter

37m23s – Tedd Evers, Global Partner Leader, Travel & Hospitality, AWS 

52m15s – Roberto Held, Head of Business Development – Americas, Avion Express 

1hr11m39s – David Hodges, Vice President, Americas, Virgin Atlantic 

1hr27m49s – Emilie Gazeau, CEO & Founder, alltheway 

1hr49m39s – Dr. Yvette Pegues, Co-Founder & CEO, Your Invisible Disability Group (Accessibility Leader) 

2hr11m5s – Ryan Jones, SVP, Global Accessibility Strategy and Advocacy, Vispero

2hr35m38s – Christopher Brown, CEO & Founder, Bonafide 

2hr55m9s – Samar Khan, Founder & Chief Sustainability Officer, TripAI Technologies 

3hr5m56s – Matthew Wade, Co-Founder, Toggle Travel

3hr21m34s – Charles Studt, CMO, delight.ai

3hr42m24s – Chris Russo, Associate Director, Publicis Sapient

4hr1m53s – Judy McMurtry, Founder and CEO, JM Excel Consultant LLC 

4hr14m8s – Chloe Dyett, T7 International Group 

4hr31m56s – Oscar Mejia, Sales Director, North America, JR Technologies 

4hr44m55s – Kaleb Neal, Transportation Systems Analyst, AeroLink Systems & Gregg Langston, CTO, AeroLink Systems 

4hr57m44s – David Pfister, Strategic Alliances Manager, ZS and Judy Pitchford, Worldwide Head of Travel, AWS Travel and Hospitality

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Tour operators aren't just competing on the experiences they sell, they're competing on the experience they deliver behind the scenes. From the moment a traveler books to the moment they leave a review, every interaction matters.

In this Company Spotlight, Dan sits down with Benjamin Sann, Founder & CEO of TourOptima, and Josh Halpern, Chief Commercial Officer, to explore how technology is helping tour operators simplify operations and deliver a better guest experience. They discuss the everyday challenges operators face, from flight delays and last-minute schedule changes to managing guest communications across emails, text messages, OTAs, and multiple internal systems.

Ben and Josh explain how TourOptima brings these moving parts together into a single platform, helping office teams, guides, drivers, and coordinators stay connected while giving travelers timely, personalized communication. They also share how operators are using data and automation to reduce no-shows, improve customer satisfaction, and make day-to-day operations more efficient.

The conversation also explores the growing role of AI in tour operations from smarter customer support and multilingual communication to sentiment analysis and operational insights. Along the way, Ben and Josh explain why the best technology doesn't replace people, it gives them the tools to deliver exceptional service when it matters most.

Learn more at touroptima.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Today's travelers aren't just choosing where to go, they're choosing what they'll experience once they get there. From immersive exhibitions and live music to unique cultural events, in-destination experiences have become one of the biggest drivers of how people choose, remember, and share their travels.

In the first episode of our In-Destination Experiences Series, Dan sits down with Rocío Trujillo, Regional General Manager for Southern Europe at Fever, one of the world's leading platforms for discovering live experiences. Rocío shares how Fever has grown by combining technology, data, and local market expertise to help people discover everything from intimate Candlelight concerts to immersive exhibitions and one-of-a-kind events.

The conversation explores how Fever identifies emerging demand, scales successful experiences around the world while adapting them to local audiences, and uses its Secret Media network to inspire millions of people to discover what's happening in their own cities. Rocío also shares her perspective on the future of experience discovery, including how AI is making recommendations more personalized and how emerging technologies could soon help travelers build complete itineraries in real time.

Whether you work in travel, tourism, or hospitality, this episode offers a fascinating look at why experiences have become one of the industry's most powerful competitive advantages and why they're increasingly the reason people choose a destination in the first place.

Thanks to Pernod Ricard for sponsoring this series!

👉 Listen to How Fever Is Changing the Way We Experience Destinations Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Sixty thousand meetings. More than 500 international buyers. Over $100 million in future tourism business.

Dan recorded live from Rendez-vous Canada 2026 in downtown Toronto to explore what is driving Canada’s visitor economy and why the country continues to stand out as a global destination for nature, culture, and meaningful travel.

In this special episode, Dan speaks with five leaders shaping Canadian tourism today: Meaghan Ferrigno, SVP, Chief Financial Officer & Chief Data & Analytics Officer at Destination Canada; Sébastien Benedict, President and CEO of the Tourism Industry Association of Canada; Vincenza Ronaldi, President and CEO of Destination Ontario; Andrew Weir, President and CEO of Destination Toronto; and Marsha Walden, President and CEO of Destination Canada, as she prepares to retire.

Together, they discuss how tourism acts as export revenue, which markets are growing fastest, and why safety, welcome, and authentic community connection are becoming more important than ever.

The conversation also looks at the future of travel marketing, including Destination Canada’s Canadian Tourism Data Collective and Aurora AI, with its Traveler Twin concept helping tourism businesses test messaging, reach the right audiences, and make smarter decisions without needing a massive analytics team.

From Ontario itineraries beyond Toronto to Toronto’s event-driven demand and the runway to FIFA, one message comes through clearly: Canada’s tourism growth will be powered by partnerships, product, and data.

For more information to learn about these organizations, check out destinationcanada.com and destinationontario.com.

To learn more about Rendez-vous Canada, future host destinations and other opportunities to participate in upcoming events, visit rendezvouscanada.ca

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Payments can make or break a travel sale, yet much of the industry still treats them as behind-the-scenes infrastructure. In Company Spotlight, Dan sits down with Philip Hancock, Chief Commercial Officer at Mint Payments, as the company expands into Canada.

The conversation explores what it means to build a travel-first payment service provider, from collecting customer payments and managing risk to supporting supplier payouts. Philip explains why the payment experience has become a meaningful point of difference, especially when flights, hotels, and packages can look similar across multiple channels.

They also discuss what makes the Canadian market unique, including its mix of Commonwealth roots and U.S.-influenced payment habits. One of the biggest questions is who should act as merchant of record. Philip breaks down how controlling the payment can improve cash flow, simplify the customer journey, and strengthen the agency relationship, while also bringing greater responsibility when disputes arise.

From there, the episode turns to one of the industry's most painful topics: chargebacks, fraud, and the growing ease of one-click disputes. Philip shares how Mint Protect is designed to help agencies respond to claims, manage risk, and reduce potential losses.

The discussion also covers fast-moving payment trends, including pay by bank and buy now pay later, along with the importance of offering flexibility without overwhelming travelers at checkout. Finally, Dan and Philip look ahead to the future of AI in travel payments, proactive risk detection, and how payment data can reveal deeper insights into booking windows, demand shifts, and customer behavior.

Learn more at mintpayments.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Points and miles may dominate the loyalty conversation, but they’re far from the only way to build lasting customer relationships. In the final episode of our Loyalty Series, Dan sits down with Nicolas Friend, Head of Brand, Marketing and Customer Experience at Unlimited Vacation Club, to explore a different model, one built around membership, belonging, and exclusive access across Hyatt’s Inclusive Collection resorts.

Nicolas explains what members actually receive when they join, from preferred rates and room upgrades to VIP experiences and personalized service that begins long before check-in. But beyond the perks, the conversation explores something deeper: how a membership program can foster a genuine sense of community. From members who return year after year and form friendships at events to the excitement of being among the first guests to experience a new resort, loyalty becomes about connection as much as benefits.

We also explore the customer experience journey, discussing how brands can create meaningful moments before, during, and after a stay. Nicolas shares his perspective on personalization, what travelers really expect from hospitality brands today, and why recognition often matters more than rewards. Finally, we look at the role of AI in hospitality and loyalty, where it's already helping guests discover travel options and where its greatest potential may lie: connecting fragmented systems behind the scenes so teams can deliver more seamless, personalized experiences at scale.

Thanks to Loyalty Status Co for sponsoring this series!

👉 Listen to Building Loyalty Through Membership Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Travel advisors are experiencing a resurgence, but the story goes far beyond increased bookings. As travel becomes more complex and consumers seek expert guidance, advisors are proving their value as trusted partners who can navigate disruptions, personalize experiences, and provide support when it matters most.

In this Company Spotlight, Dan sits down with Shayna Zand, Managing Director of Host Agency Reviews, for an inside look at how the advisor industry really works and what it takes to build a successful travel business today.

The conversation breaks down the host agency model in simple terms, including the benefits advisors gain through accreditation, supplier relationships, training, community, and higher commission opportunities, as well as the trade-offs involved. Shayna also shares the story behind Host Agency Reviews and how it has grown into one of the industry's most trusted resources, helping advisors compare host agencies, access educational content, and make more informed business decisions.

For those considering a career in travel, the discussion gets practical. Shayna explains why finding a niche is often more important than trying to be everything to everyone, how advisors can market themselves effectively, and what warning signs to watch for when evaluating host agencies.

The episode also explores the growing role of technology and AI, from CRM systems and workflow automation to tools that reduce administrative work and free advisors to focus on relationship-building, service, and expertise. Along the way, Shayna offers candid insights on profitability, burnout, and the mindset required to turn a passion for travel into a sustainable business.

Learn more at hostagencyreviews.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Your tour business probably doesn’t have a technology problem. It has a complexity problem.

Over time, many multi-day operators add tool after tool until marketing, CRM, itineraries, payments, supplier payouts, and traveler communications all live in different places. The result is more than frustration. It creates duplicate work, missed traveler details, messy handoffs, lower conversion, and less time spent on what actually grows a travel company: serving travelers.

In this Spotlight Episode, Dan sits down with Josh Chang, Chief Product Officer at WeTravel, to unpack what tech stack overload looks like for tour operators and why the industry is moving toward more integrated platforms. They explore the hidden leaks that quietly hurt operators, from abandoned checkouts and fragmented payment methods to itinerary changes that never flow cleanly to travelers or suppliers.

Josh also shares WeTravel’s end-to-end view of the operator workflow, covering everything from online presence, SEO, lead capture, CRM, itinerary creation, resource management, checkout, global payments, supplier payouts, FX, traveler information, and day-to-day operational outputs.

The conversation also explores AI for travel operators with a practical lens. Rather than replacing humans, the best use cases keep people in the loop, using AI like a chief of staff to draft responses, prepare itineraries and manifests, and give operators back valuable hours for the high-trust conversations that drive bookings.

Plus, don't miss WeTravel's fourth annual Travel Innovation Summit, taking place virtually on September 29–30, bringing together travel industry leaders to discuss the future of travel technology, operations, and growth. 

You can also catch up on WeTravel's latest innovations by watching their recent Product Release Webinar replay.

Learn more at wetravel.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Loyalty has become one of the most powerful forces in travel and one of the most misunderstood. For travelers, it's about perks, upgrades, and lounge access. For airlines, it's a multi-billion-dollar business that influences everything from customer retention to revenue growth. But what happens when loyalty extends beyond a single airline and into a global alliance?

In this episode, Dan sits down with Gilbert Ott, Director of Loyalty at the oneworld Alliance, for a behind-the-scenes look at how alliance loyalty works, why it matters, and where there's still room for improvement.

We begin with Gilbert's unique journey from points-and-miles enthusiast and travel blogger to loyalty entrepreneur and, ultimately, one of the key figures shaping loyalty strategy across one of the world's largest airline alliances. From there, we explore the realities of delivering a seamless loyalty experience across more than 15 member airlines, from earning and redeeming points across carriers to reducing the friction and "gotcha moments" that can erode traveler trust.

Gilbert shares what travelers consistently value most, including reciprocal elite benefits, seamless recognition across airlines, and the enduring appeal of oneworld Emerald status, where perks like first-class lounge access can completely redefine the travel experience.

The conversation also tackles some of loyalty's biggest debates: points versus status, the misconception that programs are built around breakage, and why memorable redemption experiences often create stronger long-term loyalty than simply accumulating rewards. We discuss personalization, the challenges posed by fragmented customer data, and why flexibility may ultimately matter more than hyper-customization.

Looking ahead, Gilbert shares his perspective on the future of loyalty, from AI-powered member experiences and fraud prevention to a vision of truly frictionless travel. At its core, the goal is simple: fewer barriers, better experiences, and a journey where travelers can simply "keep on walking."

Thanks to Loyalty Status Co for sponsoring this series!

👉 Listen to One Loyalty Journey, Sixteen Airlines Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Recorded live at Intrepid Travel’s Toronto headquarters during Toronto Tech Week, this special Travel Trends episode moves beyond AI hype to explore what agentic AI in travel actually looks like when it meets the complexity of the real world.

Co-hosted by Dan Christian, Host of the Travel Trends Podcast, and Christian Wolters, President Canada and GM, North America Marketing at Intrepid Travel, the discussion brings together leaders working at the front lines of AI adoption across the travel industry.

Jeff Kischuk, Co-founder and CEO of Tripian, shares how AI agents are helping transform disconnected spreadsheets, PDFs, emails, and legacy databases into actionable intelligence that can create faster, more accurate, and highly personalized itineraries at scale. Drawing on real-world implementations, including work with a major Japanese travel brand, Jeff explains what it takes to move from AI experimentation to operational value.

Brian Tossan, Chief Technology Officer at Toronto Pearson International Airport, offers a fascinating look at AI applications behind the scenes of one of North America's busiest airports. From monitoring kiosk performance across massive terminals to improving operational resilience, reducing disruptions, and strengthening cybersecurity, Brian highlights how agentic AI is already supporting critical infrastructure in ways most travelers never see.

A common theme emerges throughout the conversation: orchestration. AI agents are only as effective as the systems, data, governance, and workflows that power them. The panel explores the challenges of trust, data sovereignty, authorization, and accountability, while also examining where human expertise remains essential.

The discussion also explores Intrepid’s approach to "human-led, AI-enabled" customer experiences, the future of biometrics and frictionless travel, and where the industry must strike the right balance between automation and human connection.

More than a conversation about technology, this live event examines what it will take for travel companies to successfully operationalize AI at scale. The result is a practical, candid discussion about the opportunities, challenges, and decisions facing travel leaders as agentic AI moves from concept to reality.

​We're grateful to host this event in partnership with our incredible sponsors:

​Toronto Pearson International Airport

​Toronto Pearson International Airport is Canada's largest airport and a vital connector of people, businesses, and goods. Operating at a scale and complexity few organizations ever touch, Toronto Pearson is one of Canada’s most consequential real‑world testbeds for applied digital innovation, where technology deployment, policy, and public trust intersect.

​Tripian

​Tripian helps you deliver the perfect mix of your inventory and third-party offerings, driving conversion and maximizing revenue per booking.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The travel industry loves to talk about innovation, but Felix Shpilman brings a sharper lens: what has actually changed in travel distribution over the past decade, and what challenges still remain unsolved.

Felix is the President and CEO of Emerging Travel Group and the driving force behind RateHawk. Joining Dan from Dubai, he shares an inside look at what it takes to build and scale one of the world's leading B2B travel platforms.

We begin with Felix’s journey into travel technology, from investing in high-growth companies to becoming an operator in one of the most complex industries in the world. From there, we explore how RateHawk emerged from ETG’s experience competing in the B2C space, revealing a much larger opportunity: helping travel advisors navigate fragmented hotel supply through a faster, more intuitive booking experience.

The conversation dives into the realities of modern travel distribution, including multi-supplier strategies, inventory aggregation, localization challenges, and the operational complexities that continue to frustrate travel sellers. Felix explains why fragmentation persists across channel managers, PMSs, CRS platforms, wholesalers, DMCs, and consolidators, and why he believes AI, particularly agentic AI, could become the connective tissue that finally brings the ecosystem together.

We also discuss the evolving role of travel advisors, why they remain more relevant than ever, and how technology is transforming them into highly efficient digital travel experts. Throughout the episode, Felix shares practical insights on product development, mobile-first workflows, automation, and the future of B2B travel technology.

If you care about travel distribution, hotel supply, travel advisor tools, AI-powered workflows, or the future of travel technology, this episode offers a thoughtful and candid perspective from one of the industry's leading innovators.

Interested in hearing more from Felix? Join him online at Ratehawk FutureCast 2026 on June 23, where travel leaders and innovators will explore the trends shaping the future of the industry. Register here: https://futurecast2026.ratehawk.com/

Learn more at ratehawk.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Price used to win bookings. In 2026, elite status is quietly winning loyalty and it may be the most underleveraged ancillary revenue opportunity in travel.

In the first episode of our Loyalty Series, Dan is joined by Loyalty Status Co. CEO Mark Ross-Smith and CTO Stuart Melim to unpack why “status currency” is emotional, identity-driven, and far more powerful than traditional points and miles strategies. If you’ve ever felt the sting of losing status or gone out of your way to avoid being treated like a base member, you already understand the behavior this creates.

We get specific on where the real value sits. Stuart breaks down how the top three to seven percent of members can drive 20 to 30 percent of airline revenue, and why smarter tier management can convert high-potential customers into future elites without adding operational strain. Mark shares what’s actually working today, from milestone-based benefits to status-driven perks that extend well beyond the airport and why experiences and access are becoming the true drivers of loyalty.

We also challenge the hype. AI-powered personalization has been promised for years, yet many programs still struggle to consistently recognize their most valuable customers. Meanwhile, as AI search tools push travelers deeper into price comparison, the importance of retaining and rewarding your highest-value members only grows.

If you’re building or rethinking a loyalty strategy, the takeaway is clear: stop copying competitors, move beyond the mega-program playbook, and design for the customers who actually drive your business.

Thanks to Loyalty Status Co for sponsoring this series!

👉 Listen to State of Loyalty in Travel Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Recorded live from the Bellagio at ARDA’s Spring Conference in Las Vegas, Dan sits down with the leaders reshaping vacation ownership into something far more flexible, experience-led, and dynamic than most travelers realize. This conversation explores why the industry is having a real moment and how shifting traveler priorities around access, identity, and unforgettable experiences are redefining what ownership looks like today.

This is the second episode in our 3-part series exploring the evolution of timeshare.

We begin with Louis Acosta (SVP, Sports, Entertainment, Event Marketing & Sales, Travel + Leisure Co.), who shares how building an ecosystem of experiential brands, from Margaritaville Vacation Club to Sports Illustrated Resorts, is unlocking “money-can’t-buy” moments and turning owners into true insiders.

From there, we discuss the trends driving this transformation:

Experience-first travel replacing fixed ownership models

Partnerships that extend beyond hospitality into sports, media, and entertainment

Events and access as core to the ownership value proposition

The growing importance of identity and belonging in travel

Mike Flaskey (President & COO, Marriott Vacations Worldwide) shares how scale, loyalty, and premium experiences are converging, including how owners can tap into broader ecosystems like Marriott Bonvoy and access curated, high-end travel moments.

Gordon Gurnik (SVP & COO, Hilton Grand Vacations) unpacks how points-based vacation ownership is changing the game from shorter, more flexible stays to multi-trip years and seamless integration with Hilton Honors.

Together, the conversation highlights a clear shift: experiences are no longer an add-on, they are the product. From flexibility and personalization to loyalty integration and AI-driven engagement, this episode offers a sharp look at where vacation ownership is heading next.

Learn more at arda.org.

Be sure to join us next Tuesday for the final episode in our series with ARDA.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Travel feels more unpredictable than it did a few years ago, and that’s exactly why guided travel is winning again. In this Captains of Industry episode, Dan sits down with Terry Dale, President and CEO of the United States Tour Operators Association (USTOA), to unpack what’s really driving the surge in tour operators, packaged tours, and high-touch planning in 2026. Terry explains how USTOA is built on integrity and why trust has become a deciding factor for travelers who can’t afford to waste their money or their limited vacation time.

We break down what makes a USTOA member different, including the unique $1 million Traveler’s Assistance Program that helps protect consumer deposits, along with the rigorous vetting and industry references required for membership. Terry also shares why travel advisors are experiencing a true renaissance, and how the certainty of expert guidance is outperforming endless DIY planning, even for travelers who begin their journey with AI tools.

From there, we zoom out to the biggest trends shaping demand today: smaller group travel, increased customization, the continued rise of river cruising, and multi-generational trips that turn vacations into lasting shared memories. Terry and Dan also explore where Americans are heading next, from Europe’s enduring appeal to growing interest in destinations like Portugal, Japan, Vietnam, Colombia, Morocco, and even Antarctica.

They also address the realities tour operators are navigating behind the scenes, from rising costs and staffing challenges to planning for disruption, before closing on what responsible travel really looks like in practice.

If you want to understand where travel is heading and why trust, curation, and expertise are becoming the new luxury, this episode is essential listening.

👉 Listen to Why Tour Operators Matter More In 2026

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Travel is being rewritten in real time, and it’s not being led by hotels or airlines. It’s being led by experiences that create real connection to place.

Dan sits down with David Barry, President and CEO of Pursuit, to unpack how a true “category of one” company gets built. With a 40-year career across hospitality, aviation, and travel, David shares how Pursuit has evolved into a global portfolio of attractions, lodging, and transportation designed to connect guests to some of the world’s most iconic destinations.

We break down Pursuit’s concept of experiential infrastructure, why owning access to extraordinary places, and building the systems around them, is becoming one of the most valuable strategies in travel. From Banff and Jasper to Alaska, Iceland, and Costa Rica, David explains the criteria behind expansion: iconic, hard-to-replicate locations paired with strong local teams and long-term demand.

The conversation also explores how Pursuit’s model turns experiences into a compounding growth engine, where great guest moments drive demand, reinvestment, and sustained growth over time . We also discuss Promise to Place, responsible tourism, and the operational realities of scaling experiences while protecting authenticity.

David closes with practical leadership insights you can apply immediately, from simple decision-making frameworks to how to build and lead high-performing hospitality teams.

Learn more at pursuit.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A jersey can do what a guidebook cannot: it gets you welcomed. That single idea opens the door to a much bigger trend, the rise of sports tourism as one of the most powerful forces in experiential travel today. With the FIFA World Cup 2026 set to take place across the United States, Canada, and Mexico, and cities like Toronto preparing to take center stage, the momentum behind sports-led travel is only accelerating.

In this episode, Dan is joined by co-host Aizaz Sheikh, Senior Marketing Leader in Adventure Travel and a lifelong soccer fan, bringing both an operator’s perspective and a genuine passion for the game to the conversation. Together, they sit down with Brandon Ehrhardt, VP of Marketing at Expedia Group, and Daniel Velásquez, Founder and COO of Homefans, to unpack what both the data and on-the-ground experience are revealing. Brandon shares the true scale of sports travel, why it’s a structural shift rather than a seasonal spike, and how travelers are increasingly extending their trips well beyond match day. We also explore the “spillover effect,” where demand expands into nearby cities as fans optimize for price, stay longer, and explore more.

Daniel explains why the future of sports travel goes far beyond tickets. It’s about locally led, immersive experiences that shape what happens before, during, and after the match, from food and rituals to logistics, safety, and that hard-to-replicate sense of community. Along the way, we discuss groundhoppers, iconic derbies, stadium nostalgia, and how even mid-sized cities can transform during major events, as well as emerging categories like endurance and participation travel.

If you work in travel marketing, distribution, or advising clients, this conversation is packed with practical insights on packaging, curation, and where the real revenue opportunity lies as sports tourism continues to scale globally.

👉 Listen to The Rise of Sports Travel Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The “timeshare” stereotype is officially outdated.

Recorded live from the Bellagio at ARDA’s Spring Conference in Las Vegas, Dan sits down with the leaders redefining vacation ownership into something far more flexible, digital, and experience-led than most travelers realize. This conversation explores how the category is evolving, what’s driving growth, and what today’s owners expect from modern travel experiences.

This is the first episode in our 3-part series exploring the evolution of timeshare.

We begin with ARDA President and CEO Jason Gamel, who breaks down ARDA’s role in shaping the industry, from advocacy and research to elevating its global story.

From there, we discuss into the trends fueling this transformation:

•  Points-based flexibility 
•  Personalization and app-first experiences 
•  AI-driven engagement 
•  Rising expectations from modern travelers 

Jared Saft (COO, Westgate Resorts) shares how “bespoke” timeshare is coming to life, from destination-driven resort design to partnerships and loyalty programs that deliver immediate value.

Scott Weisz (EVP, Marriott Vacations Worldwide) brings the owner perspective, reflecting on how the experience has evolved through the lens of a “timeshare kid.”

Derek DeSalvia (EVP & Chief Customer Officer, Hilton Grand Vacations) explains how the customer journey is shifting, from multi-generational travel to the expectations of younger buyers.

We close with Catherine Lacey (SVP, Member Experience & Events, ARDA), who shares insights from the conference, key takeaways on experience design, and new research showing strong demand from Gen Z and millennial buyers, along with a positive outlook for summer travel.

Learn more at arda.org.

Be sure to join us next Tuesday for the second episode in our series with ARDA.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Payments are where travel brands quietly win or lose trust, often only becoming visible after something goes wrong: a declined card, a messy refund, a spike in chargebacks, or a drop in checkout conversion that’s hard to explain. In this episode, we dig into one of the most overlooked parts of the travel business, even though it directly impacts revenue, cash flow, and the ability to scale globally.

Dan sits down with Will Plummer, CEO of Repayd, to unpack why travel payments are uniquely complex. From high booking values and long lead times to cancellations, multiple suppliers, FX exposure, and unclear merchant of record structures, the challenges run deep. Will explains how merchant of record models work in practice, why localized acquiring can improve authorization rates, and how trust accounts and insurance-backed protection can help build confidence for travelers paying months in advance.

We also get tactical on what to fix first. We cover how to map your end-to-end payment flow, identify revenue leakage across cross-border fees and foreign exchange, and reduce friction without overloading checkout with unnecessary payment options. Will shares what’s changing quickly, from network tokens by Visa and Mastercard to stricter PCI expectations for phone payments, as well as how improved reporting and AI-driven analysis are turning payment data into smarter business decisions.

If you’re focused on checkout conversion, payment processing, chargebacks, FX strategy, or supplier payouts, this episode will give you a clearer framework for what modern payments should look like and where to start.

Learn more at repayd.com

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Agentic AI is quickly becoming the difference between a travel experience that feels generic and one that adapts to you in real time. In the final episode of our Agentic AI Series, Dan sits down with three builders deep in the work: Jeff Kischuk, CEO of Tripian, Jessie Fischer, Founder and CEO of GuestOS, and Marius Nigond, CEO of iWander. Together, they break down what “agentic” really means for travel in 2026, AI that can make decisions, not just generate content, and the infrastructure required to make it work reliably and at scale.

We get into tangible use cases you can immediately picture, from iWander creating dynamic, in-destination audio tours and recommendations, to GuestOS running hotel phone lines with AI teammates that capture conversations and turn guest needs into action. We also explore Tripian’s role as the critical data layer, structuring and connecting travel data so AI agents can deliver relevant, contextual, and dependable experiences. For anyone in tours and activities, hospitality tech, or travel startups, this conversation shows how agentic AI can reduce friction while still preserving what travelers value most, meaningful human moments.

We also take an honest look at the challenges ahead: fragmented tech stacks, overtourism, personalization that risks crossing into discomfort, and the misconception that any one company will “own” the traveler. From data ownership to dynamic, real-time itineraries, including complex scenarios like cruise timing, this episode maps the trust layer the industry needs before AI-driven booking truly scales.

Thanks to Maya for sponsoring this series!

👉 Listen to The Rise of Agentic AI Part 3 Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Rail is having a real moment, and not for the reasons most people think. The tracks haven’t changed, but how travelers see them has. In 2026, rail is no longer the alternative to flying or driving. It’s becoming the experience itself. To close out our Rise of Rail Series with Railbookers and Rail Month itself, Dan sits down with Railbookers CEO Frank Marini to unpack what’s really driving the rail renaissance and why more travelers are choosing the journey itself, not just the destination.

We also get practical about the misconceptions that hold first-timers back, from “can you even get there by train?” to the real anxieties around luggage, station timing, and transfers. Frank explains how Railbookers packages rail, hotels, sightseeing, and logistics into one seamless journey, whether it’s a scenic route through Switzerland, high-speed travel in Italy, a North American classic like The Canadian, or a future-forward itinerary in Japan.

Finally, we go deep on AI in travel and why rail is one of the most complex categories to digitize. Frank shares how his time studying AI at MIT shaped his thinking, how Railbookers is building internal tools like its Fast Track knowledge system, and where AI can add value next, from search and quality control to smarter, data-driven recommendations. Whether you’re a travel advisor, building travel tech, or simply looking for a better way to explore, this episode offers a clear view of where rail is heading through 2030.

Learn more at Railbookers.com and Rail Month. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

If you’re still managing tours through email threads, spreadsheets, or a “Contact Us to book” form, you’re not just adding admin, you’re likely leaving revenue on the table. In this Company Spotlight, Dan sits down with Sam Jeffries, Senior Growth Marketing Manager at Bokun, to break down what it really takes to sell more tours and activities in 2026: instant booking, smarter distribution, and the connectivity needed to show up wherever travelers are searching and buying.

We start with Bokun’s origin story during Iceland’s tourism boom and how it has evolved into a global booking platform used by both independent operators and major attractions. From there, we get practical. Sam explains why expanding your reseller network can unlock step-change growth, how to choose the right mix of local, niche, regional, and global partners, and how to ease into OTAs by allocating only a portion of your inventory. He also shares what the data shows when operators move from direct-only to a multi-channel strategy, and what realistic performance gains look like.

We also explore how travel discovery is changing. AI planning tools and generative search increasingly favor businesses that are widely referenced online and fully bookable with live availability. We discuss Bokun’s AI-assisted onboarding, the importance of open APIs and standards like OCTO, and where collaboration across travel tech is heading. Plus, we touch on Bokun Launchpad, an initiative designed to help bring new experiences to market in partnership with the industry.

Learn more at Bokun.io.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Filters, dropdowns, and endless tabs are starting to feel like the old internet, and travel is right at the center of that shift. In the second episode of our Agentic AI Series, Dan speaks with Ben Manzi, Co-founder and COO of Maya, Michelle Denogean, CMO of Mindtrip, and Brianna MacNeil, Director of AI Products and Personalization, TravelAI, to unpack what “agentic AI” really means for both travel companies and travelers, especially now that AI agents can do far more than chat. They can pull real-time pricing, generate quotes, draft emails, build itineraries, and increasingly help solve the hardest part of travel, making decisions.

We get concrete on where the value shows up first, eliminating repetitive, low judgment work across email and messaging, accelerating internal workflows, and helping smaller travel brands punch above their weight. We also dig into what needs to go right for trust, including grounding agents in real data, cleaning up outdated content, and selecting the right models so costs and latency stay under control. For destinations and marketers, we explore the emergence of a new “listening layer” within conversational planning, and why AI SEO and generative engine optimization now depend on answering real traveler questions, not just publishing evergreen content.

Looking ahead, we discuss persistent travel memory and why the long term winners may be the brands that truly understand the traveler across contexts, not those that simply layer on a chatbot. We close with what must remain human, taste, community validation, and the on the ground moments that make travel meaningful.

Thanks to Maya for sponsoring this series!

👉 Listen to The Rise of Agentic AI Part 2 Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Rail is having a moment and not just as a way to travel, but as a way to experience the world differently. As part of Rail Month, we are diving deeper into the category in this second episode of our The Rise of Rail Series with Railbookers, this time focusing on the return of luxury rail.

Luxury rail travel is back, and it is no longer just about getting from point A to point B. Dan sits down with Railbookers leaders Gareth Jones, Director of Product Development, and Tyler Wallinger, Director of Virtual Events, to unpack what “luxury” really looks like on rails today, from elevated service and spacious suites to curated off train excursions that feel private, personal, and unforgettable. Along the way, we spotlight some of the world’s most iconic journeys, including the Venice Simplon Orient Express, Glacier Express Excellence Class, Rovos Rail in Southern Africa, and India’s Maharaja Express.

We also get practical about how a luxury rail itinerary actually comes together, why some journeys allow for five star hotel extensions and multi city add ons, while others are designed as fully immersive, all in experiences with limited cabin inventory and carefully choreographed schedules. Gareth and Tyler share why culinary is at the heart of luxury rail, with fine dining in intimate settings, locally sourced ingredients, thoughtful wine pairings, and seamless accommodation of dietary needs. It is hospitality on rails, where attention to detail and consistent service create an experience that can feel even more personal than a traditional luxury cruise.

Finally, we explore who today’s luxury rail traveler really is, from milestone celebrations like anniversaries, honeymoons, retirements, and birthdays, to a growing segment of repeat guests who experience one iconic train and immediately plan the next. For travel advisors, this episode offers clear positioning language to help sell the category, including how luxury rail compares to river and ocean cruising as a luxury land cruise, blending scenery, culture, and storytelling just beyond your window.

Learn more at Railbookers.com and Rail Month. 

Be sure to join us next Tuesday for the final episode in our Rail Series with Railbookers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Recorded live from Valencia, Spain, this episode brings together insights from 14 industry leaders across technology, distribution and marketing, capturing what’s actually working in travel in 2026 at Arival 360.

Multi-day tours take center stage with Dan moderating sessions with leaders from TourRadar, G Adventures, WeRoad, Contiki, The Travel Corporation, Exoticca, kimkim, Evaneos, Evan Evans and more. 

And in this recording these execs share the strategies driving growth today, from gateway products that introduce travelers to the category, to smarter tech stack decisions that enhance the customer journey.

Want to dive straight into the conversations that matter most to you? Just scroll down for timestamps and guest highlights from each interview.

And don’t forget — we hope to see you at Arival 360 in Spokane, Washington, this October 13-16 2026.

Highlights & Timestamps

3m11s - Maya Patel, Sr. Specialist, Partner Marketing, Bokun

14m24s - Enrique Espinel, COO, Civitatis

31m44s - Brennen Bliss, CEO, Propellic

49m18s - Brian Young, UK Managing Director, G Adventures

1hr12m - Natasha Lawrence, Director of Product Strategy, Contiki

1hr34m - Tom Macklin, Managing Director, Evan Evans

1hr48m - Roberta Scott, Marketing Director, ATTA

1hr56m - Yenyi Fu, Head of Product, kimkim

2hr5m - Sarah Hillman, Director of Technology for CRM & Data, The Travel Corporation

2hr27m - Juanjo Duran, Chief Product & Marketing Officer, Exottica

2hr44m - Pere Valles, CEO, Exottica

3hr7m - Will Holmberg, Business Development Manager, Protect Group

3hr18m - Roberto Bermúdez, Managing Director, Go Nexus Group

3hr31m - John Boulding, Strategic Advisor

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

AI that writes is no longer the headline. AI that acts is.

In the first episode of our Agentic AI Series, we sit down with Gilad Berenstein of Brook Bay Capital, Tahnee Perry, AI Expert Consultant, and Christian Watts of Magpie to break down agentic AI in plain terms. We unpack how it differs from generative AI, and why this next phase is less about single tools and more about systems of agents that can take real action across your workflows, data, and operations.

We also get candid about what this shift means for the travel industry right now. Gilad explains how agentic AI is reshaping startup economics, where technical moats are shrinking and advantages are shifting toward trust, distribution, customer lock in, and proprietary data. Christian challenges how travel tech teams think about capability, arguing that leaders need to understand what’s possible with today’s tools, not what was true even a year ago. Tahnee brings it down to reality with practical, field tested use cases, from data analysis and market research to automations that remove friction without losing the human touch.

From there, we map the traveler journey. Discovery and inspiration are rapidly moving toward chat and voice, while booking still rewards simplicity and clarity. We dig into AI visibility, including SEO, AEO, and GEO, the importance of context, and why seamless human handoffs still matter when agents fail. We also explore why travel advisors are not going away. Instead, they are becoming more valuable when they double down on taste, judgment, and human connection while automating everything else.

If you are leading a travel brand, tour operator, OTA, hotel team, or agency, this episode will give you a clearer lens on where to start, what to automate, where to stay human, and how to move forward without getting stuck in the hype.

Because the real shift is not just AI getting smarter. It is AI getting things done. And the companies that understand that early will not just adapt. They will lead.

Thanks to Maya for sponsoring this series!

👉 Listen to The Rise of Agentic AI Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

May marks Rail Month, a celebration of train travel and the growing demand for more relaxed, immersive ways to explore the world. With 31 days of festivities, including Rail Week (May 11–17), there’s no better time to spotlight why rail is having a global resurgence.

In this first episode of our 3-part Rail series, we sit down with Railbookers leaders Jim Marini (SVP, Strategic Partnerships) and Matt Foy (Senior Director, Rail and Transportation) to unpack why train travel is booming again—and why the best rail vacations make the journey just as meaningful as the destination. The clouds may look the same on every flight, but rail offers a front-row seat to the world. If you’ve ever wanted a trip that feels smoother, more scenic, and less rushed, this conversation is your roadmap.

We dive into what makes a rail journey truly iconic: the history, the cultural pull, and the onboard experience that transforms travel into something memorable. Switzerland and Italy quickly take center stage, with legendary routes like the Glacier Express and Bernina Express, along with the small decisions that elevate the experience, premium classes, panoramic dome cars, and regionally inspired dining. We also explore the often-overlooked social side of train travel, and why meaningful human connections tend to happen more naturally on rail than in the air or on the road.

From there, we expand into some of the world’s most scenic rail journeys. Think Alaska with upgraded Gold Star service, and landscapes rail does best, lakes, mountains, fjords, and valleys. Matt shares why destinations like New Zealand and Norway are especially powerful by train, and why arriving in Venice by rail is a moment in itself. We also cover Railbookers’ expansion into Asia, the growing demand for Japan’s bullet trains, and how locally hosted support makes complex itineraries feel seamless.

Plus: what defines a “grand tour,” why luxury rail is on the rise, and how travel advisors can streamline planning by packaging rail, hotels, transfers, and experiences into one cohesive journey.

Learn more at Railbookers.com and Rail Week. Be sure to join us next Tuesday for the second episode in our Rail Series with Railbookers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

This Captains of Industry episode explores what really goes into elite alpine skiing, beyond what you see on TV. You can watch the sport for years and still miss what actually decides a race: the travel grind, the equipment rituals, the recovery work, and the mental tunnel vision it takes to deliver one perfect run. That’s why getting time with Picabo Street feels so rare. She’s an Olympic gold medalist, a defining voice in US ski racing, and someone who has lived the sport from the inside for decades.

We talk about how travel shaped her from the start, from childhood passport trips to Mexico to chasing snow across continents as a teen on the US Ski Team. Peekaboo shares the unglamorous truth behind World Cup travel: moving fast between resorts, setting up ski rooms, managing physio and cross-training, obsessing over sleep and food, and trying to stay comfortable enough to perform. If you’ve ever wondered what viewers never see when the camera cuts away, this conversation fills in the blanks.

Then we get into the The Crest Club, US Ski and Snowboard's luxury hospitality program and why it’s a standout example of luxury experiential travel. These small-group, highly curated ski race experiences are built around iconic destinations like St. Moritz, Courchevel, Kitzbühel, Beaver Creek, and Sun Valley, pairing free skiing with insider World Cup access, athlete interactions, and the culture of each town when racing takes over. We also cover who these trips are best for, how to think about ability levels, and why meeting athletes in person can turn casual spectators into real fans while supporting a nonprofit mission that helps fund the next generation.

👉 Listen to All-Access on the Slopes: The Future of Luxury Ski Travel

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The most stressful part of a trip often isn’t the flight or the hotel, it’s everything in between. After a long journey, you arrive tired, navigating a new place, juggling luggage, and trying to figure out how to get from point A to point B. That “simple transfer” can quickly become overwhelming and often sets the tone for the entire trip. That’s why we sat down with Alexandra Mamrillova, Chief Commercial Officer, Daytrip, to explore how private ground transportation is reshaping the travel experience.

We look at what sets Daytrip apart in the global mobility and private transfer space, from door to door service in over 120 countries to vetted, English speaking drivers, GPS tracked journeys, and strict quality controls. Having already transferred around 2 million travelers, the company has built a strong foundation of trust and reliability. The real differentiator is the ability to transform transfers into experiences. With customizable sightseeing stops, travelers can turn a logistical necessity into an opportunity to explore, discover smaller towns, and access destinations that traditional transport options often miss.

Alex also shares how Daytrip has evolved from a consumer platform into a fast growing B2B partner, working with travel advisors, host agencies, consortia, and OTAs. We discuss the rise of mobility as one of travel’s fastest growing sectors, the role it plays in addressing overtourism, and why thoughtfully designed long distance journeys can offer more value than a standard airport transfer. Even in an increasingly AI driven world, this conversation reinforces why the human element in travel still matters more than ever.

Learn more at daytrip.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A sun holiday may look simple on the surface, but the best ones are carefully engineered. In this episode, we’re joined by Phillip Iveson, Director of Accommodation Product and Sourcing at TUI Group, to unpack how one of the world’s most vertically integrated travel companies designs package holidays that seamlessly connect flights, resorts, experiences, and distribution. If you’ve ever wondered why certain beach destinations surge in popularity while others struggle to gain traction, this conversation reveals how airlift, hotel partnerships, and customer demand all work together.

We explore TUI’s core sun destinations for European markets and why places like Spain, Greece, Turkey, Egypt, and Mexico continue to perform year after year. We also dive into the “create demand” playbook, using Cape Verde as a standout example of how strategic investment, education, and access can transform an emerging destination into a year-round favorite. Phil also highlights rising long-haul demand, including Zanzibar, where travelers are increasingly combining beach stays with safari experiences.

From there, the conversation shifts to how all-inclusive resorts are evolving. Today’s travelers are less focused on counting amenities and more interested in what they can actually experience, from family-focused programming to elevated food and beverage that reflects local culture. We also touch on accessibility innovations like sensory rooms, along with how AI-powered search and in-destination tools are enhancing trip planning and support without replacing the human touch that defines great travel.

This episode offers a behind-the-scenes look at what it really takes to design a seamless sun holiday, and why the future of beach travel is about much more than just the destination.

Thanks to Holafly for sponsoring this series!

👉 Listen to The Evolution of Sun Destinations with TUI Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The American road trip is getting a luxury upgrade, and it’s happening faster than most travelers realize. In this Company Spotlight episode, Dan sits down with David Greenberg and Becky Goodell of Blacksford to explore why premium RV travel is emerging as one of the most compelling ways to experience the United States in 2026, especially as demand grows around Route 66, major sporting events, and record-breaking visits to national parks.

They break down what “luxury RV rental” really means today, from brand-new high-end vehicles and white-glove airport pickup to fully equipped interiors, optional grocery delivery, and 24/7 human support. What started as a personal RV trip during COVID in 2020 has evolved into a business built on a simple idea: creating customers for life. If your perception of RV travel feels outdated, this conversation will completely reframe it.

The episode also explores how travel advisors are beginning to package premium RV itineraries for clients seeking a blend of adventure, flexibility, and comfort without the hassle of constant hotel changes. From hybrid RV and glamping experiences to key gateway markets like Bozeman, Las Vegas, Phoenix, and Seattle, this is a look at how road trips are being reimagined for a new generation of travelers.

Learn more at blacksford.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Club Med is one of those travel brands people think they understand until they hear the full story. In the second episode of our Sun Destinations Series, Carolyne Doyon, President and CEO of Club Med North America and the Caribbean, shares how a bold idea launched in 1950 built around sport, nature, and human connection went on to pioneer the all-inclusive concept that has since shaped the modern resort industry. What began as a simple, communal approach to vacationing evolved into a seamless experience where everything is taken care of, removing friction and allowing travelers to fully disconnect and engage.

Carolyne brings the Club Med spirit to life, from the iconic GO host culture to its distinct culinary identity and activity driven programming designed to create both freedom and connection. She also reflects on how Club Med helped shape some of today’s most iconic sun destinations like Cancun and Punta Cana, offering a behind the scenes look at how early development decisions continue to influence the premium travel experience today.

The conversation then turns to what travelers are seeking in 2026, including the rise of family and multigenerational travel and the growing demand for spaces that balance togetherness with individuality. From kids clubs starting as early as four months to adult only Zen zones and signature experiences like the trapeze, Club Med continues to evolve while staying true to its roots. Looking ahead, Carolyne shares where the brand is going next, from its Exclusive Collection luxury offerings to sustainability commitments, wellness focused experiences, and new global destinations that continue to redefine what all-inclusive travel can be.

Thanks to Holafly for sponsoring this series!

👉 Listen to How Club Med Created All-Inclusive Holidays and Continues to Lead the Way Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A single incident can turn a “dream trip” into a legal and operational nightmare, and most travel businesses don’t realize where they’re exposed until it’s too late.

We kick off the 2026 Travel Trends and Adventure Travel Trade Association (ATTA) Adventure Travel Series with an honest look at the legal risks behind every itinerary. Dan, alongside co-host Shannon Stowell, CEO of ATTA, sits down with two leading voices in travel law, Jeff Ment of The Ment Law Group and Chun Wright of The Law Office of Chun T. Wright. Together, they unpack what actually protects an adventure travel operator when things go wrong, from serious injuries to partner disputes to fast-moving cross-border complaints.

The conversation breaks down duty of care in practical terms, including vendor vetting, layered supplier relationships, and why tour operators are often held accountable even when a DMC or local provider is running the activity. They also highlight the highest ROI legal moves for small and mid-sized operators, such as clear and properly accepted booking terms and conditions, and the critical insurance conversations too many companies overlook, especially when it comes to exclusions.

Along the way, they explore why even the most trusted partnerships still require contracts, how settlement agreements can prevent repeat disputes, and how crisis planning doesn’t need to be complex but does need to be real, documented, and practiced.

The episode also tackles a growing trend in 2026: using AI tools like ChatGPT for legal documents. The group explains why generic outputs often fail to reflect the realities of your business, can create more work later, and may even compromise confidentiality.

Finally, the discussion zooms out to succession planning and acquisition readiness, covering what buyers are really looking for, from intellectual property and brand value to organized records and a clear understanding of EBITDA.

If you run tours, sell travel, or manage suppliers, this is a conversation worth listening to with a notepad in hand. Start by identifying one legal gap you can address this month.

Learn more adventuretravel.biz.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A career that starts on Wall Street and shifts into whitewater guiding sounds like a movie plot, but for Julie Thorner it became the foundation for building Liquid Spark, one of the most trusted names in adventure travel marketing. We talk about the moment she realized life is short, why she chose to walk away from “safe” roles, and how she built her agency as a single mom who needed both flexibility and purpose.

From there, we get practical. Julie breaks down what she sees when tour operators say their marketing isn’t working, from wasted Google Ads spend and unclear messaging to missing email automation, weak conversion paths, and websites that fail to answer real traveler questions. We explore what actually works in tourism marketing in 2026, including strong content strategy, SEO fundamentals, earned media, and building trust through clear, accessible storytelling.

We also dive into AI and marketing workflows. Julie shares Liquid Spark’s human centered, AI supported approach, why transparency matters, and what agentic AI means for the future of search, websites, and always-on traveler expectations. The conversation also touches on values in action, from 1% for the Planet to the Liquid Spark Foundation in Tibet, and why waiting until you have “enough profit” often means never giving back.

If you care about adventure tourism, growing a travel business, and using AI without losing the human touch, this episode is for you. 

Learn more at liquidspark.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A Caribbean sun holiday becomes something truly unforgettable when it includes two countries on one island, world-class cuisine on both sides, and an airport runway so iconic travelers plan entire trips just to experience it.

In the first episode of our Sun Destinations Series, we’re joined by May-Ling Chun, Director of Tourism for St. Maarten, to explore what makes this destination one of the most dynamic and talked-about in the northeastern Caribbean and why it continues to turn first-time visitors into lifelong fans.

We dive into the island’s evolution, from its roots in salt production to the development of a modern tourism economy built on strong airlift and hospitality. May-Ling shares how St. Maarten stands out in a competitive region by embracing its unique blend of French and Dutch culture, a vibrant and diverse community, and a welcoming atmosphere that extends from local markets to heritage tours and waterfront dining experiences.

Beyond the beach, the island offers a wide range of experiences, from hiking and wellness retreats to cultural events and food-driven exploration, giving travelers more meaningful ways to connect with the destination. On the industry side, we unpack destination marketing strategy, including how the tourism board aligns with airport partners to drive connectivity, targets key gateway markets, and balances consumer demand with trade engagement through travel advisors and tour operators.

We also explore the role of St. Maarten as a hub for island hopping to nearby destinations like Anguilla, St. Barts, and Saba. Finally, we address the realities of growth, including congestion and overtourism, and how a focus on community-based tourism, storytelling, and better data can help ensure tourism continues to benefit local residents and small businesses.

Thanks to Holafly for sponsoring this series!

👉 Listen to Beyond the Beach with St. Maarten Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Hotel listings are supposed to be the easy part of distribution. Then you look closer and realize how often the basics are wrong: amenities, room details, policies, photos, outlet hours, phone numbers, and even where that information appears across OTAs, GDSs, maps, and review platforms. In this Captains of Industry episode, we’re joined by Fred Bean, CEO and founder of HotelPORT, to explore why content accuracy became a blind spot in hospitality technology and what it really takes to fix it at scale.

We unpack how HotelPORT built Property View to audit and verify hotel content across third party endpoints, creating a structured system of record that teams can actually trust. Fred also shares a surprising operational reality: hotels can leave meaningful revenue on the table when OTA payments are not reconciled and collected on time. We discuss why this happens, how to reduce breakage, and what a practical, transparent approach looks like.

From there, we turn to the impact of AI. As large language models and AI powered search begin to answer travel questions directly, inaccurate data is no longer just an inconvenience, it becomes a real risk. Fred explains why governance and normalized structured data are critical before adopting agentic AI, and why the industry may be moving toward a future where facts travel farther than traditional brand storytelling. We also touch on team culture, remote work, global expansion, and the broader consolidation trends shaping the industry.

👉 Listen to How Hotelport is Streamlining Hospitality

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

He got fired, bought a one-way ticket to Australia, and accidentally built a travel media brand. In this episode, we’re joined by Mike Schibel, founder and host of Travel With Meaning and one of the early voices in travel podcasting.

Mike shares how his background in Los Angeles and a decade in the entertainment industry shaped his approach to storytelling and interviewing. What started as a simple habit of asking travelers a few consistent questions quickly revealed something bigger: no matter where you’re from, people travel for the same reasons—connection, perspective, and stories that stay with them long after the trip ends.

From there, we get into the realities of building and sustaining a travel podcast, from finding the right cadence and avoiding “podfade” to balancing preparation with spontaneity in conversations. We also explore the business side of travel storytelling, including how live podcast events can build real community, how destination campaigns can authentically elevate local voices, and how to create meaningful partnerships without diluting the message.

Whether you’re building a brand, telling stories, or simply thinking more intentionally about how and why we travel, this conversation offers a fresh perspective on what meaningful travel really looks like today.

Learn more at travelwithmeaning.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Five-star luxury has a secret most travelers never see. It’s not the lobby, the suite, or the amenities. It’s the consistency behind the scenes, delivered by teams who feel supported enough to show up with genuine warmth every single time. That’s what we explore in the last episode of our Luxury Hotel Series with Stuart Greif, Chief Strategy and Innovation Officer at Forbes Travel Guide, and one of the leading voices at the intersection of hospitality, technology, and guest experience.

We break down how Forbes Travel Guide inspections actually work, why service carries such weight, and what truly separates a five-star hotel from a great property that falls just short. Stuart shares why “don’t chase the rating” is more than a philosophy, it’s a guiding principle for how the best hotels operate. We also touch on what makes the Forbes Travel Guide Summit in Monaco so impactful, with its focus on inspiration, community, and learning over sales.

From there, we get practical on hotel technology and AI. Where can an AI concierge meaningfully reduce friction? Why does luxury adopt technology differently than the mass market? And how are generative AI and large language model search reshaping hotel marketing? The shift is not just technical, it’s reputational. When AI surfaces only a handful of options, a hotel’s differentiation, culture, and real guest outcomes become the true drivers of growth.

Tune in if you’re thinking about where luxury hospitality is heading next and what it really takes to stand out.

Thanks to GuestOS.ai for sponsoring this series!

👉 Listen to Global Luxury Hotel Trends Part 3

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Barcelona is calling, and not just for the beaches. From the floor of ITB Berlin, we sit down with Pete Comeau and Florence Kaci to preview Phocuswright Europe 2026 and why it has become a must attend event for travel leaders who are driving real decisions. We break down what sets it apart, from the venue and energy to its focus on meaningful insights and dealmaking over sheer scale.

A major focus of the conversation is AI in travel and what AI transformation actually looks like inside leading companies. We explore the types of executives taking the stage in Barcelona and why their perspectives matter across distribution, product, marketing, payments, and partnerships. Expect practical insight into how strategy teams are approaching AI, where the pressure points are, and what is rising to the top of the industry agenda.

Florence also shares an important update. 2026 will be the final year Phocuswright Europe is hosted in Barcelona before relocating in 2027. We discuss what is new for this year’s event, from the opening night programming to more curated roundtables and breakouts, as well as the Global Startup Pitch open to founders worldwide.

If you are attending, take advantage of the listener discount, secure your spot, and reach out. We would love to connect on site.

Special Offer: Get 10% off the prevailing price at Phocuswright Europe. Register here and enter code: TravelTrends26.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Luxury hotels don’t win by doing more. They win by noticing more and by building teams with the time and confidence to act on what they see.

In this episode, we’re joined by Emily Goldfischer, founder of Hertelier, and Marlene Poynder, Managing Director of The Carlyle, A Rosewood Hotel in New York City. Emily shares the inspiration behind Hertelier, a platform dedicated to elevating women in hospitality leadership, and highlights a striking industry reality: just 19% of Forbes Travel Guide hotels and related companies are led by women. Drawing from her work interviewing leaders across the industry, she unpacks what truly drives advancement, what barriers still exist, and why better systems, not just resilience are key to change.

Marlene brings the perspective of leading one of the world’s most iconic luxury hotels while evolving it for a new generation of guests. From multigenerational travel to longer stays, she explains why today’s luxury traveler values thoughtful, personal touches over grand gestures—and how cultivating a strong local community in New York has become a powerful driver of loyalty and referrals.

The conversation also explores the role of technology and AI in luxury hospitality. The takeaway is clear: the goal isn’t to replace human connection, but to enhance it. From improving responsiveness to capturing guest preferences more effectively and even rethinking how leadership spends time, Emily and Marlene share practical ways hotels can use technology to elevate service while keeping it deeply personal.

Together, this episode offers a thoughtful look at leadership, culture, and the future of luxury hospitality, grounded in real-world experience from two leaders shaping the industry.

Thanks to GuestOS.ai for sponsoring this series!

👉 Global Luxury Hotel Trends Part 2

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Seventy five percent of travelers visit just four percent of Italy. That statistic alone explains why Europe is rethinking tourism and why simply attracting more visitors can no longer be the only goal. Following a live panel at GetYourGuide headquarters, Dan sat down with Francesca de Falco, Regional Manager Italy at GetYourGuide, Miguel Sanz, President of the European Travel Commission and General Director of Turespaña, and Barbara Jamison-Woods, President of CityDNA and Head of London and Partners, to discuss what sustainable tourism looks like when destinations measure impact, listen to residents, and rethink how travel experiences are designed. The conversation explores the shift from volume to value through real data, policy pressures, and practical examples that allow residents to benefit while travelers still enjoy meaningful and memorable trips.

We explore the report Driving Sustainable Tourism: GetYourGuide’s Impact in Italy and what the data reveals, including experiences reaching 105 provinces, longer visitor stays, increased traveler spending, and the growing number of travelers choosing destinations because of a specific experience. The discussion then broadens to Spain’s Vision for Tourism 2030, including the rapid surge in arrivals following the pandemic and the reality that overtourism is often shaped by issues such as housing pressures, seasonality, and everyday quality of life for residents. The central theme is clear. The tourism industry must move beyond volume toward value, combining economic growth with social benefit.

From London’s work using high street data to understand visitor flows to practical solutions such as extending opening hours at crowded attractions and sharing guidance that helps travelers visit respectfully, the conversation focuses on ideas destinations can actually implement. We also examine the role of cultural heritage and regenerative tourism, from free museum access and innovative funding models to Spain’s Paradores program, which transforms historic buildings into vibrant and living destinations.

Learn more at getyourguide.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Luxury travelers are becoming harder to impress, not because they want more “stuff,” but because they expect less friction and more recognition. In the first episode of our Luxury Hotel Series, Jonathan Raggett, CEO of Red Carnation Hotels, joins us to explore the trends shaping luxury hospitality in 2026. From deeper personalization and emotional service to the growing expectation of fast, accurate responses at every guest touchpoint, we discuss how leading luxury hotels are evolving to meet the changing demands of today’s travelers.

We discuss what it takes to deliver truly bespoke hospitality at boutique five star hotels. That includes planning days ahead of arrival, using guest history thoughtfully, working closely with travel advisors, and recognizing that the moment a guest hears “your room is ready” is often the first true moment of trust. Jonathan shares how small but meaningful details and exclusive concierge access can create memories guests talk about for years. He also explains why hotel teams must strike the right balance with generosity in a world where social media makes every perk instantly visible and comparable.

The conversation also turns to leadership and culture. Jonathan explains what exceptional general managers do differently, why leading from the floor is so important, and how Forbes Travel Guide standards align with service that feels genuine rather than scripted. He also discusses the role of Master Inholders, the importance of mentorship and scholarships, and why family owned hotel groups can often move faster than large global brands when decisions need to be made quickly.

Finally, we explore the role of AI in hospitality. The goal is not to replace people but to use technology to improve consistency while protecting what luxury guests value most: a capable human who can solve problems and make them feel truly known. 

Thanks to GuestOS.ai for sponsoring this series!

👉 Luxury Hotel Trends in 2026 Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

What if your best friend in every city could design your perfect day and get paid for it whether they are with you or not? That is the idea behind Pintours. In this episode, Dan speaks with founder and CEO Lou Chatta about how human storytelling combined with AI can scale the magic of a great guide while preserving the personality and authenticity that make guided experiences special.

Lou explains how growing up with a father who worked as a guide for 40 years inspired him to build a platform designed for creators first. Guides can record their stories, routes, music, and recommendations, then share those experiences across different settings including walking tours, rideshares, museums, and attractions. Pintours’ personalization engine then adapts the experience to the traveler. A foodie couple, a family with young kids, or a solo history enthusiast might follow the same route but hear different stories, pacing, and suggestions tailored to their interests. It goes far beyond audio. The platform blends navigation, mood, bookings, and local context into one seamless experience.

Lou also shares how strategic partnerships are bringing the concept to life in real travel moments. Integrations with companies like Uber and Blacklane support transportation, while platforms such as Yelp and OpenTable help connect travelers with local dining along the way. In cities hosting the FIFA World Cup, travelers will even be able to leave a match and instantly begin a curated neighborhood experience with dining and transport already aligned with their route.

A key part of the conversation addresses the concern that AI could replace guides. Lou explains that Pintours is designed to do the opposite. Guides are compensated whenever their knowledge powers an experience, even if they are not physically present. This opens new income streams for creators, expands the range of available tours in lesser known destinations, and makes it easier to deliver experiences in multiple languages.

From an onboarding process that welcomes storytellers with no technical background to a product roadmap that includes indoor mapping and enhanced navigation, this episode outlines how guides, operators, and destinations can meet the growing demand for more meaningful and personalized travel experiences. Whether you are interested in the evolving experience economy, exploring destinations beyond the usual hotspots, or building creator led travel products, this conversation offers a clear look at where guided travel is heading next. 

Learn more at pintours.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

We're incredible thrilled to launch Season 7 with a full video interview featuring an LA Based Celebrity Mentalist and Magician, David Stryker, who show us how to apply his techniques to enhance our travel experiences. We wanted to try something a little different and have some fun with our season opener. Both Katherine and Zach from Travel Trends join the discussion with Dan and David to try out a little experiment. You have to watch our amazement. Join us as we explore how the craft of mentalism, rooted in attention, psychology, and presence, can elevate every stage of the travel experience, from pre-trip planning to on the ground guiding and the way memories take hold.

David shares how reading the room is really an act of deep listening, and why a playful approach lowers defenses and unlocks joy. We start by revisiting his captivating Last Vegas performance at Rail Bookers conference, where Dan met David and which he recalls as the best peformance he's ever seen at a travel industry conference. Hands down.

For anyone who designs trips, guides groups, or advises clients, this conversation offers a practical recommendations to improve those experiences. We discuss all of David's key Mentalist principles and how they apply to travel, from matching guests by energy rather than demographics to leaving space for surprise and focusing on wonder and openness.

We finish with a final card trick on Dan and then David shares some final takeaways to apply these concept to you life, work and travels. We hope you enjoy this playful start to our new season and a keep this discussion as an important reminder of the joy that travel and human connection bring to our lives.

👉 How the Art of Mentalism Can Elevate Travel Experiences Now

🔥 Special Thanks to our Season 7 Title Sponsors for their Support: Bokun, Civitatis, Intrepid, Kaptio, Propellic and Protect Group.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Luxury travel is evolving quickly, and Virtuoso is leading that transformation with Canada playing a pivotal role in its global expansion.

At Virtuoso’s Canada Forum in Calgary, Dan sat down with GM, Canada Karen Hardie, Senior VP Global Markets Michael Londregan, Senior VP Global Events Jennifer Campbell, Executive VP Strategic Communications David Kolner, and Chairman & CEO Matthew Upchurch to explore what is driving growth in luxury travel and why Canada has become central to Virtuoso’s international strategy.

Karen paints a compelling picture of the Canadian luxury traveler: understated, experience focused, and motivated by meaningful time with family and friends. The data supports the shift. Luxury experiences are now outpacing luxury goods, and Canada’s market is projected for significant growth through 2030. Under her leadership, Canada is not simply participating in Virtuoso’s success, it is helping shape it.

Michael expands on how Virtuoso scales globally while maintaining strong regional relevance. He explains that Canada serves as both a high performing market and a strategic proving ground. Best practices developed and refined here often influence expansion strategies in Southeast Asia, Latin America, and other emerging luxury markets. Canada’s maturity, advisor strength, and client profile make it a model within Virtuoso’s global network.

Jennifer highlights the power of Virtuoso’s event ecosystem, from regional forums like Canada’s to the flagship Virtuoso Travel Week at Bellagio. Carefully curated appointments, community building, and the Travel Tech Summit create year round momentum for advisors and partners. She also outlines how sustainability is becoming more deeply integrated into the organization’s largest gatherings, reinforcing Virtuoso’s leadership position in responsible luxury travel.

David brings forward the broader economic and behavioral trends. Travel and tourism are expected to outpace global economic growth over the next decade. Booking windows are extending as travelers compete for limited high end capacity. Advisors are increasingly adopting AI tools for research, proposals, and marketing, though there remains opportunity to further modernize CRM and operational systems. The data reinforces that professional guidance is more valuable than ever.

Matthew ties the strategy together with a clear philosophy: automate the predictable so advisors can humanize the exceptional. As Virtuoso continues to expand its global footprint, disciplined data, strong frameworks, and a focus on quality over quantity are defining its next chapter. Canada is central to that vision, not only as a growth market but as a leadership market within the network.

The throughline is clear. In a world saturated with information and choice, true luxury is trust, discernment, and meaningful connection. Virtuoso has positioned itself as the leader of luxury travel in Canada, and Canada is proving essential to Virtuoso’s continued global growth.

Learn more about Virtuoso, the leading global luxury travel network, at virtuoso.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Money movement is the hidden engine powering travel and too often the root cause of stalled bookings, compressed margins, and delayed supplier payouts. In this episode, we sit down with Erich Ko, Senior GTM Partnerships Manager at Airwallex, to break down the full financial journey from traveler checkout to final supplier settlement and outline practical ways travel brands can replace slow wire transfers, hidden FX costs, and manual reconciliation with a unified, programmable global platform.

We unpack the real challenges tour operators face when pricing trips months in advance while paying suppliers in appreciating currencies. Erich explains how local payment rails, multi currency wallets, and like for like settlement reduce spreads and eliminate unnecessary fees at every stage. We also explore transparent FX with real time fee visibility, automated rules that lock in conversions at target rates, and programmatic execution that removes human delay from critical transactions.

The conversation explores how virtual card issuing increases control and speed for supplier payments, why embedded payment acceptance boosts conversion through wallets like Apple Pay and Alipay, and how flexible options like deposits and BNPL better align with traveler cash flow in today’s higher rate environment.

Canada stands out as a proving ground for globally ambitious travel brands that have outgrown domestic first banking tools. With local licensing, on the ground teams, and purpose built products, Airwallex enables seamless movement of funds across US, Europe, and Asia corridors with same day reliability and end to end visibility.

Looking ahead, speed and reliability are no longer differentiators. They are expectations. The competitive advantage lies in programmability through APIs, wallets, and flexible payout infrastructure that can adapt to AI agents, emerging distribution channels, and increasingly dynamic travel products.

The practical playbook is clear. Map your entire funds flow. Quantify the true cost including headcount and delays. Consolidate onto a single multi currency platform. Design your payments stack to be AI ready from day one.

Learn more at airwallex.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Ready to meet the leaders driving the next phase of multi-day tour growth?

In this Event Preview Episode we’re taking you inside the plans for Arival 360 Valencia, a focused three-day gathering where operators, distributors, and travel tech leaders come together to talk tours, activities, attractions and this year, a significantly expanded Multi-Day Tour Program.

Building on the multi program success from Washington, DC, this isn’t just a side conversation. It’s a dedicated, strategic stream built specifically for multi-day operators looking to scale distribution, modernize tech, and build stronger partnerships across Europe and beyond.

Our first conversation features Bruce Rosard, Co-founder and Chief Commercial Officer of Arival, who shares why the expansion of the Multi-Day Stream reflects one of the biggest shifts happening in in-destination travel right now: operators moving from fragmented systems and manual processes toward scalable, connected distribution ecosystems.   

Meet the Multi-Day Leaders Before You Arrive

As part of our Travel Trends Podcast coverage, we’ll be hosting exclusive 15-minute pre-event interviews on our YouTube Channel with several of the key Multi-Day speakers including TourRadar CEO Travis Pittman, WeRoad CEO Andrea D’Amico, G Adventures GM EMEA, Brian Young, Contiki Director of Product Strategy Natasha Lawrence and more.

These short conversations are designed to help you:

• Learn more about the speakers and their companies
• Understand what’s bringing them to Arival Valencia
• Discover the partnership opportunities they’re actively exploring
• Identify who you should connect with before you even land

Think of it as strategic networking before the event begins.

A Dedicated Multi-Day Stream 

The expanded Multi-Day Tour Program brings together senior leaders from companies like Intrepid, Exxotica, Evan Evans, TTC and Much Better Adventures and more for candid, practical discussions around:

• Distribution strategy across direct, OTAs, and marketplace partners
• Connectivity challenges and API-driven integration
• Content and inventory systems for complex, multi-departure catalogs
• Channel mix optimization and margin protection
• Marketing that balances storytelling with operational discipline

Backed by Arival’s proprietary research, including new multi-day specific insights on tech adoption, channel performance, and shifting consumer demand, this stream is designed for operators looking for growth. 

Beyond Multi-Day: AI, Culinary & Executive Strategy

While Multi-Day expansion is a major focus, the broader program also delivers:

• Executive Summit: A facilitator-led day for 100 industry leaders tackling pricing, channel strategy, product design, and scalable systems.
• AI Track & Hands-On Lab: Practical sessions on LLM distribution, evolving search behavior, and workflow automation you can deploy immediately.
• Culinary Experiences Track: Deep dives into premium product design, gastronomy partnerships, compliance, and pricing for high-value food and spirits experiences.

Special Offer - Save €100 and Be Part of the Spotlight Episode

If you are a tour operator navigating the complexities of multi-day product distribution in Europe, this year’s Valencia event is especially built for you. 

When you register with this code, let us know and we’ll make sure you’re featured in our Travel Trends Event Spotlight in Valencia, helping you get visibility with distributors, tech partners, and fellow operators before and during the show.

🎟 Use code MCVL-D26 for €100 off your registrati

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Most travel stories skip the middle. The ferries, buses, and trains that actually move us between major gateways and the places we are dreaming about rarely get the spotlight. In this episode, we focus on that overlooked backbone of the travel ecosystem with Travelier CEO and cofounder Noam Toister, whose company is digitizing ground and sea transport across more than 100 countries and thousands of operators. If flights and hotels have long benefited from seamless booking technology, this remains one of the last major frontiers in travel and it is transforming what is possible when building an itinerary.

Noam takes us inside the operational complexity behind the scenes. Fragmented schedules, inconsistent service standards, mid route stops, and operators without digital booking systems have historically made this category difficult to navigate. Travelier built the missing infrastructure, including operator software, aggregation tools, and a fast, reliable API that allows travelers to compare real time options, see transparent pricing, and book with confidence. This foundation does more than organize a fragmented system. It opens access to secondary and emerging destinations, helping shift demand away from overcrowded hubs and toward towns, islands, and regions that benefit most from tourism.

We explore practical examples, from combining a flight and ferry from Bangkok to Koh Tao in a single booking flow, to transforming Greek island hopping from uncertainty into a streamlined plan. We also discuss how demand data is helping unlock new and underserved routes in Vietnam, Indonesia, Morocco, Costa Rica, and beyond. The conversation examines Travelier’s marketplace model across both B2C and B2B channels, its multi brand strategy including 12go in Southeast Asia and Plataforma 10 and DeÔnibus in Latin America, and how strategic acquisitions during the pandemic accelerated global expansion.

Looking ahead to 2026 and beyond, Travelier is doubling down on domestic markets across Asia while scaling global distribution through a unified API that allows online travel agencies and tour operators to easily integrate non air segments. The long term vision is clear. Booking a bus or ferry anywhere in the world should be as simple and intuitive as booking a hotel. If you are interested in the future of connected travel and how we move beyond the usual hotspots, this episode charts the road and sea ahead.

Visit travelier.com to learn more. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Ready for a clear eyed look at how to travel smarter in 2026? Dan and Travelzoo’s Senior Editor and co-host Gabe Saglie close our 10-part Best Bets series with Susan Catto, Head of Publishing and Production at Travelzoo Canada, for a forward looking conversation on the future of travel deals and the trends shaping how we book.

This episode connects the dots between destinations, member behavior, and the offers that truly deliver value. We explore how Canadians and Americans are traveling differently this year, from longer international journeys and train powered domestic escapes to the revival of the great American road trip with Route 66’s 100th anniversary and heritage travel tied to USA 250.

We uncover where value is hiding in plain sight. Mexico’s all inclusive scene is shifting from more to better. Saudi Arabia is emerging with remarkable UNESCO sites and a new wave of hospitality. Albania is gaining ground as a Mediterranean alternative without the crowds or price tag. Closer to home, winter in Muskoka, Vancouver Island, and Nova Scotia proves that off season can offer some of the richest experiences of the year. In Asia, Singapore stands out as a seamless gateway, while Japan, Vietnam, Cambodia, and Thailand continue to attract repeat visitors, often through flexible air inclusive packages that make it easy to extend your stay.

If you want real savings and better experiences, timing is everything. We break down shoulder season advantages, last minute booking behavior, the rise of workcations, and why travelers are reallocating budgets toward meaningful upgrades like better seats and curated experiences. Most importantly, we talk about trust. Human vetted offers, verified stay reviews, and community driven recommendations are redefining what a great travel deal actually looks like.

This is your roadmap to navigating travel trends and finding smarter value in 2026.

Thanks for joining us for this series! Don’t forget to become a member at travelzoo.com to access exclusive offers. Register for just a dollar for the first month!

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

People don’t just want to go somewhere anymore, they want to feel something. That emotional shift is powering the experience economy and changing how we celebrate love, milestones, and meaningful moments. Just in time for Valentine’s Day, we sit down with Cody Sudmeier, co founder and CEO of Spur Experiences, to explore why gifting moments is quickly overtaking gifting things and how shared experiences create connection, joy, and memories that last far longer than anything wrapped in a box.

We trace Spur’s origin story back to wedding registries, where modern couples were outgrowing traditional houseware lists and craving something more personal. From there, Cody walks us through what makes experience gifting actually work in real life: instant booking, non expiring vouchers, and simple swaps when plans or preferences change. He also explains the psychology behind why experiences win, with happiness showing up three times over through anticipation, the moment itself, and the memories that follow. From food tours and hot springs to doors off helicopter rides and once in a lifetime access, we explore the categories people love most and how Spur helps match the right experience to the right person.

The conversation moves from consumers to companies, where experience gifting is reshaping employee recognition and retention. Flexible access to concerts and sporting events, wellness essentials like spas and retreats, and annual experience stipends are giving teams rewards they genuinely use and remember long after a bonus is spent. We also dig into the technology making this all easier, including AI powered recommendations, market gap insights, and influencer driven discovery that increasingly guides purchase decisions, especially for younger audiences.

Whether you’re looking for a Valentine’s gift that feels thoughtful and personal, planning a wedding or milestone celebration, or designing a corporate rewards program people truly value, this one’s for you. 

Visit spurexperiences.com to learn more.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A country this slender shouldn’t hold so much, yet Chile layers entire worlds end to end: a cosmopolitan capital set against the Andes, a desert where the night sky feels close enough to touch, vast Patagonian parks that safeguard wild silence, and a Pacific island where living tradition matters more than spectacle. In episode nine of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie sit down with Jessica Canelo, Marketing Director at Chile Travel, to map a clear, inspiring path for traveling Chile in 2026. From what to see first and how to move smartly between regions to why community-led sustainability underpins every decision, this conversation brings Chile into focus.

We begin in Santiago, a city in the midst of reinvention. Walkable neighborhoods like Barrio Italia invite long meals and late nights, while the historic funicular to Cerro San Cristóbal delivers sweeping views that seamlessly link city and mountains. From the capital, Chile opens outward with ease. Nearby wine valleys Maipo, Colchagua, Casablanca, and Leyda tell a layered wine story, from benchmark cabernets to crisp coastal whites and the revival of heritage grapes like país and cinsault. Carmenere, once mistaken for merlot, now stands proudly as Chile’s signature, perfectly paired with smoky asados and Pacific seafood.

Then the journey stretches in every direction. Head north to the Atacama Desert, where San Pedro’s oasis culture balances cycling routes, sunrise valleys, geothermal wonders, and stargazing so pristine that observatories like ALMA peer deep into the universe. In rare years, the desert bloom transforms arid landscapes into fields of color. Fly west to Rapa Nui, five hours across open ocean, where the moai stand watch and the Tapati festival keeps cultural identity deeply rooted in everyday life. Travel south to Patagonia, where Torres del Paine’s granite towers rise above turquoise lakes and expanding parklands protect fragile ecosystems, continuing the conservation legacy championed by Chris and Douglas Tompkins.

So why 2026? Expanded airlift from North America brings Chile closer than ever, harvest season offers a vibrant winter escape for northern travelers, and September’s Independence celebrations fill the country with music, food, and open-armed hospitality. With communities guiding tourism and protecting what matters most, Chile invites travelers to slow down, go deeper, and feel more.

Join us next Tuesday for the finale of our 10-part Travelzoo Best Bets Series. Become a member at travelzoo.com to access exclusive offers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Big rooms. Bigger ideas. And a roadmap for what’s next in global tourism. In this event preview episode, we’re joined once again by Deborah Rothe, Director of ITB Berlin, to unpack what’s coming when more than 100,000 travel professionals from 170 countries converge in Berlin this March. From Angola’s host-country spotlight to Thailand’s major presence, we highlight the regions gaining momentum and the early signals that often shape the year ahead.

At the heart of ITB Berlin 2026 is a powerful guiding theme: leading tourism into balance. Deborah breaks down what that really means in practice, sustainable growth that still drives revenue, AI that builds trust and boosts conversion, and innovation that respects human values. On the eTravel Stage, expect hands-on demos showing how AI is transforming distribution, personalization, and service. Across marketing and strategy tracks, we explore how partnerships and value chains are evolving in real time, while destination sessions reframe accessibility and data-driven stewardship as true commercial advantages that increase yield and smooth seasonality.

For attendees, this episode doubles as a practical playbook. We share how to set clear goals, pre-book meetings using the ITB app and Navigator, plan efficient routes across 40 halls, and uncover high-impact sessions beyond the main stages. You’ll also hear field-tested tips, from why printed briefings still sharpen focus, to how pairing business cards with AI-powered follow-ups turns conversations into real pipeline.

We zoom out as well, spotlighting ITB’s expanding global footprint and the launch of ITB Americas in Guadalajara, where regional depth and early signals come together to form lasting partnerships.

If you’re heading to Berlin, or tracking the trends shaping 2026, this episode sets the stage. 

For more information, visit itb.com/en. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The moment a guide stops narrating a place and starts guiding a person, everything changes. That idea anchors this season finale with Joe Pine, the visionary behind The Experience Economy and his latest book The Transformation Economy, alongside Jake Haupert, Co-founder of the Transformational Travel Council (TTC). Together, they lay out a clear and practical roadmap for turning great trips into identity shaping journeys that deliver true return on time invested.

We explore encapsulation, the four part process of prepare, experience, reflect, and integrate, and show how it can elevate any itinerary. Preparation sets intention and sharpens self awareness. On trip experiences unfold at the exact moment travelers are most open to change, away from daily routines. Reflection locks in meaning and memory. Integration sustains momentum through coaching, community, and new habits. Jake connects this framework to the TTC PATH model, sharing real world examples from advisors, conservation groups, and destinations redesigning guest journeys, training guides in human centered skills, and embedding regenerative outcomes into their offerings.

Why is this moment happening now? Demographic shifts, digital overload, and a growing hunger for purpose are moving demand beyond experiences toward transformation. We also examine AI’s emerging role as an engine for mass customization, helping diagnose motivations, adapt experiences in real time, and support post trip integration, while freeing people to do what only humans can do: build trust, ask better questions, and hold space for change.

For tour operators, destinations, hotels, and advisors, this conversation serves as a blueprint. Elevate guides from logistics to mentorship. Design intention setting and daily reflection into your product. Offer integration as a service, not an afterthought. Above all, step fully into the reality that you are in the transformation business.

To go deeper after listening, visit transformational.travel/getstarted. You’ll find a 10% discount code for Transformational Travel Council programs, a link to purchase Joe’s book, and free access to the State of the Industry Report. Most importantly, it’s a practical guide to TTC’s foundational frameworks and the perfect next step for anyone ready to start designing transformational journeys.

Season 6 of the Travel Trends Podcast brought together some of the most influential voices shaping the future of travel. Across the season, we featured 20+ industry leaders spanning sustainability, loyalty, aviation, emerging tour operators, in-destination experiences, and AI - each offering candid insights, bold ideas, and practical perspectives on what’s next.

Subscribe now and join us for season seven this March, as we continue to explore how industry leaders are shaping the future of travel for 2026 and beyond.

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

History lovers, wine enthusiasts, and weekend escape artists will feel right at home in Niagara on the Lake. In episode eight of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie travel to Niagara-on-the-Lake, selected as part of Travelzoo’s Canada Best Bets for 2026, alongside Brianne Hawley from Tourism Niagara-on-the-Lake to explore why this lakeside town deserves a spot at the top of your 2026 travel list. Set where the Niagara River meets Lake Ontario, the destination offers 19th-century streets glowing in winter, half a million tulips in spring, bike friendly waterfront paths in summer, and harvest season tastings that linger into fall. With four nearby border crossings and strong value for U.S. travelers, it is an easy trip that still feels intimate, handcrafted, and deeply local.

We explore the region’s cool climate wine strengths, from elegant Chardonnay and Pinot Noir to the area’s iconic ice wine. You will hear how subzero harvests create a concentrated sweetness balanced by bright acidity, making ice wine more refreshing than expected and surprisingly versatile in cocktails, desserts, and savory dishes. Nearly 40 wineries anchor a broader tasting scene that includes breweries, cideries, and distilleries. The culinary offering rises to match, with farm driven vineyard kitchens, refined dining in historic hotels, classic high tea at the Prince of Wales, and a new wave of restaurants quietly chasing Michelin recognition without losing the town’s charm.

Culture makes Niagara-on-the-Lake a true year round destination. The Shaw Festival runs across most of the year, jazz and classical performances bring music into intimate winery spaces, and winter delivers its own energy with outdoor hydrotherapy circuits, skating rinks with DJ nights, and fireside tastings. Whether you are planning a romantic wellness escape, a bachelorette weekend built around wine, a family trip pairing Niagara Falls with small town magic, or a midweek team retreat with vineyard dinners, the logistics are simple and the experiences come together effortlessly.

New episodes drop every Tuesday, each featuring local experts who bring these Best Bets to life. Become a member at travelzoo.com to access exclusive offers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The biggest surprise in travel tech right now isn’t a model, it’s a movement. From a 20 page memo to a Series C and $1.5B in annual sales, Fora’s rise has been powered by a community of 11,000 advisors, a product organization that ships fast, and a deep belief that hospitality is fundamentally human. Dan sat down with Co-founder and Chief Product & Technology Officer, Jake Peters at Fora’s NYC headquarters to trace how a modern travel agency evolved into a full stack platform that blends e-commerce speed with the craft of advising.

Jake opens the door on Fora’s “better equation” for travel: equip advisors with world class tools, give suppliers precision distribution, and offer travelers live, transparent choices they can book at midnight. We dig into the nuts and bolts, from secure card vaults and AI powered booking ingestion to faster commission payouts and an itinerary and proposal builder that turns forwarded PDFs into polished, client ready plans. The breakout hit is bookable quotes with live rates and perks that drive real time upsell without friction. Up next is a client booking experience designed to capture last minute DIY trips while keeping the advisor at the center.

We go deep on applied AI, including transforming unreadable GDS text, matching partner deals, generating social content, and embedding an agent that can add clients from voice notes, build proposals, and launch quotes on command. Jake is candid about legacy hotel systems, how Fora structures AI work across pods, and why human in the loop guardrails still matter when accuracy counts. We also talk scale, covering groups, cruise, a flights desk moving from email to interface, and plans to hire 55 engineers in New York to complete the end to end workflow.

This conversation is for advisors who want leverage, hoteliers who want targeted demand, and builders who want to ship where the impact is obvious. If you’re curious how AI, community, and product discipline can truly change how travel is sold without losing the soul of service, you’ll come away with a clear view of what’s working now and what’s coming next.

Learn more at foratravel.com

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A 14-hour flight with nothing but coloring books sparked a lifelong fascination. In a special episode closing out our Aviation Series, Dan sits down with his son Oliver Christian, the kid who once built LAX in the garage and could identify aircraft by silhouette, to trace the path from childhood plane-spotting to future pilot, and to explore where aviation is headed next.

We break down the pilot pipeline in plain language, from student permit and first solo to PPL, CPL, instrument and night ratings, multi-engine time, and the road to an ATPL. Oliver shares why he chose Windsor to fly in year one, the importance of logging landings early, and a crucial piece of advice for aspiring pilots: clear your medical before you commit. He also walks through how pilots build hours, from flight instructing and seasonal operations to regional flying, and why passion matters when the workload gets heavy.

On the industry side, we look at aviation’s ongoing shift from jumbo jets to more efficient aircraft. Think A320neos and 737 MAX opening new point-to-point routes, and long-haul workhorses like the A350, 787, and upcoming 777X reshaping global networks. We compare single-type fleets at airlines like Ryanair and Southwest with the mixed fleets of Delta, American, and United—and what that means for training, simulators, and type ratings. We also spotlight global aviation hubs to watch, including Doha, Abu Dhabi, Istanbul, and Singapore, where scale, design, and technology intersect.

And yes, we talk AI, not pilotless planes, but smarter air traffic management, digital towers like Melbourne’s, and decision-support tools that improve safety and efficiency without removing humans from the cockpit. If you’ve ever wondered how a love of airplanes turns into a career or which aircraft will define your future flights, this conversation delivers clarity, insight, and genuine enthusiasm.

👉 Listen to The Next Generation of Flight Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

What if one trip could deliver six different adventures without crossing a border? In episode seven of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie head to Colombia - selected as part of Travelzoo’s Canada Best Bets for 2026 - with ProColombia’s, Leisure Tourism Manager, María José Silvato unpack why 2026 is the right moment to go and how to plan a journey that blends value, connection, and real discovery.

We start with the big shifts driving Colombia’s momentum for Canadian travelers: expanded nonstop flights from Toronto and Montreal, strong year-round connectivity, and exceptional value once you land. Then we map out a first-timer route that still feels fresh, Bogotá’s market halls and Monserrate views, Medellín’s cable cars and neighborhood energy, and Cartagena’s sunlit walls paired with island escapes. Along the way, we explore a new kind of luxury that prioritizes authenticity over flash, from private islands and Amazon safaris to Medellín tasting menus that rival global dining capitals at a fraction of the cost.

Meaningful travel takes center stage as we unpack how community-based tourism in Colombia creates jobs, preserves culture, and delivers deeply human experiences. We spotlight ways your travel dollars make an impact, music journeys with local artists, coffee and cacao collectives, and the powerful Lost City trek in the Sierra Nevada. Nature lovers are equally rewarded, with world-class birding at dawn, hummingbirds in abundance, and the second-largest barrier reef around San Andrés and Providencia for conservation-minded divers and snorkelers.

We also cover when to go and why, from Medellín’s Flower Fair in August to the color and rhythm of Barranquilla’s Carnival. Families, couples, and solo travelers will find experiences that fit their style and budget, supported by Colombia’s national sustainability strategy and a growing network of certified operators. Ready to turn inspiration into action? Colombia’s moment has arrived.

New episodes drop every Tuesday, each featuring local experts who bring these Best Bets to life. Become a member at travelzoo.com to access exclusive offers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Luxury is changing fast and we wanted to know what it looks like when comfort, curiosity, and real local impact meet. Luxury is entering a new era, one defined less by thread counts and more by access, education, and meaningful impact. In this episode, we sit down with Yves Marceau, VP of Product at G Adventures, to explore the launch of National Geographic Signature with G Adventures and why it represents a fundamental shift in what high-end travel can be.

Built on a decade-long partnership and officially launching with more than 30 high-end trips across nearly 30 destinations, National Geographic Signature brings together National Geographic’s 135-year legacy of exploration, science, storytelling, and education with G Adventures’ 35+ years as a pioneer in community tourism. The result is a collection designed for culturally curious travelers who want deep learning, rare access, and five-star comfort without compromising values or local benefit.

Yves walks us through what sets Signature apart, from Signature Moments and special access experiences to the role of National Geographic Expedition Leaders and Experts. Think before-hours entry to archaeological sites, restricted conservation centers in Cambodia, sunset access to Amman’s Citadel, private dinners in historic locations, and hands-on learning with archaeologists, biologists, photographers, historians, and local experts who are advancing knowledge on the ground. These aren’t add-ons, they are the heart of the experience.

We also dive into how luxury and community impact are intentionally designed together. Yves shares powerful examples, including a women-led weaving cooperative in Morocco whose work now supports local reforestation, and initiatives across Peru, Egypt, and beyond that protect living culture while creating sustainable livelihoods. Every booking also supports the nonprofit National Geographic Society, ensuring exploration and conservation go hand in hand.

From Patagonia-style purpose to elevated immersive stays in safari camps, eco-lodges, historic riads, vineyards, and design-forward hotels, Signature reframes luxury as learning, access, and connection. We discuss who this travel style is built for, how advisors can position it as a differentiated luxury offering, and why multinational group dynamics often become one of the most enriching parts of the journey.

If you believe luxury should be personal, purposeful, and profoundly educational, this conversation offers a clear roadmap for where high-end travel is headed next.

Explore the full National Geographic Signature collection at gadventures.com.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Flight canceled, heart rate rising, clock ticking. Now imagine a single tap that rebooks you on any airline in minutes or delivers a full refund without lines, calls, or frustration. In this episode, we sit down with Patrick Steadman, VP of Disruption at Hopper and Hopper Technology Solutions (HTS), to unpack the new playbook for certainty in an increasingly unpredictable sky.

We break down how cancel-for-any-reason, disruption assistance, and price freeze actually work in the real world, why they’re typically priced at 10–15% of trip cost, and how AI models balance risk, demand, and adoption. Patrick explains what happens the moment disruption hits: proactive alerts, a guided self-service experience, and a 98% automation rate that gets travelers moving again fast. We also explore who’s buying flexibility and why, from business travelers with double the attach rate to Gen Z and millennials prioritizing experiences, and premium flyers stacking fintech with loyalty instead of choosing one over the other.

Zooming out, we look at the global rise of travel fintech across banks and airlines including Capital One Travel, Commonwealth Bank, Air Canada, Frontier, Spirit, and partners in Japan and the Middle East. Patrick shares what this delivers for carriers: high-margin ancillary revenue, reduced operational strain during irregular operations, and customers who come back happier. We close with what’s next, from AI-powered customer service to seat upgrade bidding that captures lost revenue and meets growing demand for comfort.

If you’re an airline leader, advisor, or frequent flyer who wants travel to feel less like roulette and more like a plan, this conversation shows how flexibility is becoming core infrastructure for modern air travel.

Thanks to Heys for sponsoring this series! 

Enter our Heys Luggage giveaway!

Share your favorite Season 6 highlight in the comments on Travel Trends’ Instagram, LinkedIn, or TikTok for a chance to win a Heys Astro luggage set (valued at $1,500).* One winner will be selected each week of our Aviation series. 

*Winner must be located in Canada or United States

👉 Listen to Why Flexibility Is the New Fare: Inside Airline Innovation Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Chicago isn’t just back, it’s surging. In episode six of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie sit down with Lisa Nucci of Choose Chicago to map out the experiences and local insights that turn a short visit into a lasting memory.

We explore the South Side’s moment in the spotlight, from the Obama Presidential Center as a powerful new cultural anchor to Hyde Park’s renewed energy, Pullman’s rail legacy, and the DuSable Black History Museum. Then we move through the city’s 77 neighborhoods like a progressive dinner: Argyle’s Southeast Asian flavors, Pilsen and Little Village for tacos and family-run favorites, and the tavern-cut pizza locals swear by. Music lovers get a guide to Chicago’s house roots, the Chosen Few picnic, legendary late nights at the Green Mill and Kingston Mines, and a theater scene that blends Broadway polish with intimate storytelling. When it’s time to slow down, the architecture river cruise offers a fresh way to understand the skyline.

Chicago’s outdoor side shines too, with 26 miles of lakefront beaches, a beautifully designed Riverwalk, cherry blossoms in Jackson Park, and free cultural wins like Pritzker Pavilion concerts and the Lincoln Park Zoo. Rooftops such as Cindy’s and LondonHouse deliver views year-round, paired with a hotel scene that ranges from stylish value to worthy splurges. Add in big-picture momentum—downtown revitalization, airport upgrades, and major new developments—and it’s clear why Chicago earned its place on the 2026 Best Bets list.

Planning a couples escape, multigenerational getaway, or foodie weekend? Lisa shares her perfect Chicago day, from a Green City Market breakfast to jazz late into the night.

New episodes drop every Tuesday, each featuring local experts who bring these Best Bets to life. Become a member at travelzoo.com to access exclusive offers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A family basement isn't where you’d expect a global luggage brand to begin, but that’s exactly where the Heys story took flight. In this episode, we sit down with CEO Emran Sheikh to unpack four decades of innovation, bold design choices, and a proudly Canadian identity that now spans 75 countries. From candy-coloured hard shells that broke up a sea of black bags to Bluetooth-enabled smart locks powered by simple AA batteries, Heys has grown by solving real traveler problems rather than chasing trends that can’t survive airport rules.

Emran reflects on the pivotal decisions that kept the brand ahead of the curve: steering clear of lithium batteries long before restrictions hit, investing in a diverse design catalog instead of a single signature look, and building a flat, agile team that can translate customer feedback into product improvements within a single production cycle. He also shares how the pandemic reshaped demand—pushing travelers toward carry-ons and personal items—and how Heys responded with airline-specific sizing, smarter online filtering tools, and a renewed emphasis on durability as overhead bins grew crowded.

Celebrating Heys 40th anniversary, the company is relaunching the iconic X-Case in shimmering polycarbonate, introducing structural innovations that reduce weight without sacrificing strength, and continuing to refine its Smart Access front-opening system, a clever fix for the clamshell struggle in tight hotel rooms. Not every experiment wins (turns out transparent cases require packing cubes), but a culture that welcomes ideas from across the company keeps Heys pushing forward.

If you’re passionate about travel gear that blends fashion, function, and genuine foresight, this conversation is full of insights you’ll want to pack for your next trip.

Learn more at Heys.com. 

Heys Luggage is the famous Canadian travel brand that grew from a small family business just outside Toronto 40 years ago, into an innovative global leader in travel gear that’s now available all over the world. Heys offers one-of-a-kind adults and kids luggage, travel bags and accessories, a proud Canadian brand that defines quality, fresh fashion, fun designs, great customer service, and how to truly think outside the box, or should we say… the luggage. Whether you’re searching for something to take you to the ends of the earth (or just to the end of the block), Heys has you covered. For those who crave a cool, on trend travel item that will stand the test of time, while turning heads and helping you travel stress-free and in style… choose Heys. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The aviation story is bigger than fares and aircraft, it’s about how global alliances quietly choreograph your entire journey. In the our kickoff episode of our Aviation series, we sit down with Roger Blackburn, VP Commercial & Loyalty at oneworld Alliance, to reveal how 15+ member airlines coordinate routes, lounges, data, and service so travelers can move across continents with fewer frustrations and better perks. If you’ve ever wondered why your status unlocks priority lanes, lounge access, and smoother transfers across multiple carriers, or how alliances choose new members, Roger takes us behind the curtain, minus the jargon.

We explore the business logic that keeps travelers inside a single ecosystem: connecting traffic that completes itineraries, scale that fuels major innovation (including a $150M sustainability investment with Breakthrough Energy Ventures), and shared insights that improve the customer experience. Roger also breaks down what sets oneworld apart, its premium orientation, generous priority benefits, and a practical approach to technology. Instead of forcing a single super-app, the alliance aims for smart integration: letting you keep your preferred airline app while oneworld handles the complex plumbing in the background.

Looking ahead to 2026, we tackle the big industry questions: how to identify real sustainability progress (think modern fleets like A350s and 787s, credible SAF commitments, and operational efficiency), how European network carriers stay competitive against low-cost rivals, and why premium demand remains strong thanks to booming premium leisure and smarter upgrade strategies.

At the heart of it all is a simple goal: bringing back the joy of flight. From elevated alliance lounges to smoother disruptions and clearer benefits, oneworld wants the airport to feel like part of the journey, not an obstacle.

Thanks to Heys for sponsoring this series! 

Enter our Heys Luggage giveaway!

Share your favorite Season 6 highlight in the comments on Instagram, LinkedIn, or TikTok for a chance to win a Heys Astro luggage set (valued at $1,500).* One winner will be selected each week of our Aviation series. 

*Winner must be located in Canada or United States

👉 Listen to How oneworld is Shaping the Future of Global Aviation Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Savannah never makes you choose between ease and depth; it delivers both the moment you start exploring. In episode five of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor and co-host Gabe Saglie sit down with Supriya Christopher of Visit Savannah to map out how America’s first planned city blends oak-shaded squares, layered history, and a surprisingly modern creative pulse that feels made for 2026. With the 250th anniversary of the United States and one of the nation’s largest St. Patrick’s Day celebrations on deck, this is the year to discover why the best souvenir here is memory, not merchandise.

We break down the intuitive grid that makes Savannah effortless to navigate, then uncover the unexpected: City Market’s interactive museums, First African Baptist Church’s profound legacy, and a festival calendar that transforms historic theaters into intimate cultural stages. Food lovers will find a city far beyond Southern comfort, with James Beard–recognized chefs, Vietnamese and Southern fusion, and a cocktail scene that rewards curiosity. If you still picture Savannah as fried green tomatoes and pralines, this episode will update your palate.

Venturing beyond downtown, the landscape expands. The Moon River District, Wormsloe’s iconic live oak avenue, and the Pin Point Heritage Museum connect coastal ecology with cultural memory, while Tybee Island serves up dolphin-dotted waters and unfussy beach days. Along the riverfront, Plant Riverside and Eastern Wharf showcase a reimagined waterfront where art, music, dining, and ship-spotting coexist. Ghost tours and Bonaventure Cemetery offer atmosphere, but the city’s true pull is its honesty as Savannah holds its complex history with care and invites visitors to explore it thoughtfully.

We close with who Savannah suits best: creatives, multigenerational families, solo wanderers, luxury travelers, and anyone craving immersive travel that feels personal and unhurried. If 2026 is your year to slow down, savor more, and travel with intention, Savannah is where that journey begins.

New episodes drop every Tuesday, each featuring local experts who bring these Best Bets to life. Become a member at travelzoo.com to access exclusive offers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Experiences - not things - are becoming the world’s most powerful growth market, and investor Michael Zeisser, Managing Partner, FMZ Ventures joins us to explain why. In this Captains of Industry episode, we explore how the shift from goods to meaning is reshaping the entire travel and experiences economy and what it means to play the long game in a world where travelers increasingly seek connection, transformation, and purpose. We look at where travel is headed next as new ecosystems of creators, distribution platforms, and enablement tools emerge. Michael breaks down why companies like GetYourGuide and Fever are pulling ahead, and why true differentiation, not copycat concepts, is what builds category-defining brands.

We go deep into how AI is transforming experiences through three major shifts: hyper-personalization grounded in real-world context, productivity gains that expand margins, and time reallocation that ultimately generates new demand. Michael connects these advances to what travelers are seeking most in 2026: agency, connection, and inspiration. 

The conversation stretches beyond travel, touching on the rise of psychotherapeutic experiences, the early science of experiential medicine, and evolving approaches to legacy and sustainable death. Michael also shares why he is bullish on live events consolidation, what drove his investment in MARI, and how the Middle East is rapidly building cultural and tourism infrastructure at global scale.

If you are creating, investing in, or simply curious about the next era of transformative travel, this episode reveals where value is moving and how to design for the why, not just the where.

👉 Listen to The Mind Behind Investing in the Experience Economy 

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Ready to trade crowds for clarity and noise for nature? In episode four of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor (and co-host) Gabe Saglie head to Finland with Visit Finland’s Tarja Koivisto to map out a year-round escape shaped by wellness, design, and wild beauty. Think 188,000 lakes, 3 million saunas, and four regions that make trip-planning effortless: Helsinki for architecture and food, Lakeland for serene, water-lined landscapes, the Coast and Archipelago for island-hopping freedom, and Lapland for snow-soft winters and glowing summer nights.

We start with the practicals: nonstop flights from major U.S. cities, smooth trains, easy roads, and English spoken widely. Then we lean into the good life. Tarja breaks down sauna culture - how it works, what to expect, and why Finns swear by the heat-and-plunge ritual. We explore Everyman’s Right, Finland’s open-access tradition that lets you walk, paddle, and forage respectfully across nature. And of course, the flavors: forest-to-table meals, legendary “coffee breaks,” Karelian pies, and soul-warming salmon soup.

All eyes turn north in 2026 as Oulu becomes a European Capital of Culture, hosting a full year of music, film, visual arts and Indigenous Sámi heritage, an inspiring pairing with a Helsinki city break or a Lapland adventure. For slow-travel days, we spotlight the Archipelago Trail from Turku: ferry-linked islands, small inns, Baltic breezes, easy by car, unforgettable by e-bike. Families, solo travelers, women’s groups, and soft adventurers all find their rhythm here, supported by safe cities, marked trails, and a cultural pace that treats silence as a luxury.

If you’ve done Europe’s greatest hits and are craving something fresh, Finland offers a clean, creative, and deeply restorative next step.

New episodes drop every Tuesday, each featuring local experts who bring these Best Bets to life. Become a member at travelzoo.com to access exclusive offers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Start the new year with a clear-eyed plan for transformational travel. In the final episode of our Sustainability Series, we sit down with Dr. Susanne Etti, Intrepid’s Global Environmental Impact Manager, to explore how one of the world’s leading adventure brands is moving sustainability from promises to proof-phasing out offsets, investing directly in decarbonization, and expanding carbon measurement to include the full customer lifecycle, even flights they don’t sell.

Dr. Etti breaks down Intrepid’s three-pillar approach. First: rigorous measurement and transparent reporting that capture everything from on-trip transport and lodging to meals, waste, and now customer air travel. Second: deep decarbonization, including EV adoption for ground transfers, renewable energy across global offices, and itinerary redesigns that remove flights where safe and feasible. Third: climate literacy and advocacy, empowering teams worldwide to understand the data, communicate tradeoffs honestly, and guide travelers with carbon labels and clear storytelling.

For travelers, choosing better is about recognizing the signals that matter: B Corp certification, public impact reports, carbon-label transparency, local leadership on trips, and partnerships that support ecosystems and communities. For operators, the roadmap is practical and actionable, measure accurately, engage suppliers, design lower-carbon products, educate teams, and stay transparent about the challenges. Intrepid’s 2030 goal - an 8% reduction across the full customer journey illustrates what accountability at scale truly looks like.

This episode is a grounded, hopeful blueprint for anyone who wants travel to be both meaningful now and sustainable long into the future.

Thanks to Intrepid for sponsoring this series! 

👉 Listen to Climate Leadership in Action: Inside Intrepid’s Decarbonization Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Imagine a travel company where the business itself fuels impact, not just through donations but through ownership. That is the UnTours story. In this episode, CEO Jonathan Coleman shares how the world’s first certified B Corp tour operator became part of a foundation that invests every dollar into small businesses creating meaningful change in destinations.

Jonathan walks us through Hal and Norma Taussig’s remarkable origin story, beginning with apartment-based, slow travel in the 1970s and evolving into a vow of poverty that redirected profits into a foundation, eventually transferring company ownership. We then explore the Reset Tourism Fund, which transforms corporate philanthropy from partners such as Expedia Group, TUI Care Foundation, Skyscanner, Tourism Cares, Agoda and XO into flexible, low-interest loans for small tourism enterprises. The results are tangible and people-centered, from Invisible Cities training individuals who experienced homelessness to become tour guides, to Greether creating safer experiences for solo women, to inclusive LGBTQ+ travel initiatives in Colombia that combine safety with cultural immersion.

The conversation also moves beyond offsets into the deeper work of sustainability. Jonathan explains why aligning all foundation assets with mission is essential, how consumer expectations are shifting as greenwashing becomes easier to spot, and why measurement must come before management. Listeners will come away with clear guidance on what to look for as travelers, including transparent certifications and local ownership, and what to prioritize as industry leaders, from supplier selection to risk-sharing models that build more equitable and climate-conscious tourism systems.

Tourism represents about 10% of global GDP, jobs, and emissions. Where our industry goes, the world follows. 

Thanks to Intrepid for sponsoring this series! 

👉 Listen to Where Sustainable Travel Meets Impact Investing Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

A century-old highway is about to steal the spotlight again. In episode three of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor (and co-host) Gabe Saglie head to Arizona’s storied stretch of Route 66 with guest Nikki Terlesky, Director of Operations for the Historic Route 66 Association of Arizona. Together, they explore why the Mother Road still embodies freedom, spontaneity, and Americana—especially as the U.S. approaches its 250th birthday. From neon-lit motor lodges to desert bends that test your steering, this is road-tripping at its most evocative.

You’ll get a practical 2026 game plan: the best times to go, how weather shifts with elevation from Kingman to Flagstaff, and how to layer in icons like the Grand Canyon, Petrified Forest, and Meteor Crater. Expect insider picks too including Winslow’s famous corner and La Posada, Flagstaff’s restored vintage motels and centennial exhibits, and the GuideAlong GPS tour that turns the drive into a living museum.

Along the way, we trace the roots of diner and motel culture, the postwar birth of the family road trip, and why international travelers still flock here for classic burgers, milkshakes, and glowing neon. The result isn’t just nostalgia—it’s an authenticity-rich, digital-detox adventure where the road itself becomes the destination.

If 2026 is your year to rediscover the open road, Arizona’s Route 66 delivers history, scenery, and pure fun in one timeless drive.

New episodes drop every Tuesday, each featuring local experts who bring these Best Bets to life. Become a member at travelzoo.com to access exclusive offers.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The rails are buzzing for a reason: travelers want flexible journeys, city-center convenience, and window-seat scenery without the stress. At the Railbookers Global Summit, we sat down with CEO Frank Marini and three of his senior leaders to explore how a remote-first culture, deep trade partnerships, and an ambitious AI strategy are powering the renaissance of rail travel.

Frank breaks down a record year—27% growth overall and 39% in luxury rail—and why small groups and pre- and post-cruise extensions are surging. VP of Marketing Kaitlyn Birkinshaw reveals how AI-driven content, conversational podcasts, and a global advisor toolbox are making travel advisors rail-fluent. SVP of Product Andrew Channell previews 2026 highlights: Switzerland–Italy combinations, rising demand for Norway, Alaska and the Canadian Rockies, and the new Stars and Stripes Collection celebrating America’s 250th with itineraries inspired by Route 66, Colonial America, and Lewis and Clark. SVP of Strategic Partnerships Jim Marini explains how advisors win with instant quotes, two-year booking windows, and one-to-one support that simplifies even the most complex FIT.

From national rail networks to luxury icons, Railbookers packages trains, hotels, sightseeing, and transfers into seamless global itineraries. Their proprietary Fast Tracks AI, a system that captures “every answer, every time”transforms 4,000 weekly calls and frontline expertise into smarter service, sharper product, and faster marketing.

If you’ve ever dreamed of connecting Basel to Zermatt to St. Moritz to Milan, or pairing a cruise with a scenic sleeper, this conversation shows how rail has become one of the most modern and inspiring ways to travel today.

Learn more at railbookers.com

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The rules of “green travel” have changed. We’re moving beyond feel-good labels to a world where travelers, advisors, and investors expect real proof, data, targets, and measurable benefits for the places we visit. To open our Sustainability Series, Shannon Guihan, Chief Sustainability Officer at The Travel Corporation, joins us to unpack what credible impact looks like in 2026 and how operators of any size can demonstrate it.

We trace an origin story from Newfoundland’s cod collapse to the surge of unplanned tourism that followed, illuminating why sustainability is really destination quality control. Shannon cuts through the sustainable vs. regenerative debate by grounding it in evidence: climate action plans, supplier standards, transparent reporting, and guest experiences that keep money in local communities. She also details The Travel Corporation's approach from aligning with the UN SDGs and creating internal carbon funds to supporting ecosystem and cultural restoration through the TreadRight Foundation.

We confront the price question head-on: sustainability isn’t altruism; it’s risk management, resilience, and competitive advantage. Shannon shares a clear starting framework for small inbound operators and practical guidance for advisors and travelers on what to look for—transparent data, time-bound goals, and verifiable outcomes. We end by exploring a major shift already underway: host communities asserting more control over visitor flows, seasonality, and shared value.

Thanks to Intrepid for sponsoring this series! 

👉 Listen to Leadership Lessons in Sustainability that Matter Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Ready to travel smarter in 2026? In episode two of our 10-part Travelzoo Best Bets Series, Dan and Travelzoo Senior Editor (and co-host) Gabe Saglie sit down with Andrew Young, Senior Producer, Content & Tourism Board Lead, to reveal Travelzoo’s Best Bets for the U.S. and Canada and unpack the “why now” behind each destination so you can plan trips that feel timely, meaningful, and great value.

In the U.S., anniversaries take center stage: Pennsylvania’s 250th and Arizona’s Route 66 centennial bring fresh energy to American nostalgia, while Chicago’s Obama Presidential Center and Savannah’s living history round out a lineup tailor-made for culture lovers and road trippers.

Globally, Best Bets lean contrarian. Northern Italy’s quieter regions shine, Finland surprises with its happiness formula, Ghana steps forward as flight access grows and heritage travel deepens, and Chile delivers Patagonia peaks, Atacama skies, remarkable wine—and standout value. Across the Pacific, Singapore blends four cultures and world-class food into the perfect first step into Asia, while Saudi Arabia opens wide with Red Sea resorts, AlUla’s ancient wonders, and infrastructure built for global travelers.

Canadian picks add even more depth: Colombia for enormous value, Niagara-on-the-Lake for slow travel and ice wine, Mexico’s evolved all-inclusive scene for “sun with substance,” and Albania as the Adriatic dupe offering blue-water bliss at half the price.

We close with a simple strategy to travel better in 2026: follow shoulder seasons, watch new flight routes, and choose destinations investing in sustainability and authentic local experiences.

New episodes drop every Tuesday, each featuring local experts who bring these Best Bets to life. Become a member at travelzoo.com to access exclusive offers. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

We’re wrapping up our 2025 events spotlights with our biggest event episode ever, a 5+ hour special recorded live at Phocuswright San Diego. This landmark episode features 25 exclusive interviews with industry leaders shaping the future of travel, technology, distribution, and the in-destination experience.

This year’s Phocuswright was a standout event for Travel Trends, and we’re grateful to the entire Phocuswright team — especially Pete Comeau and Eugene Ko — for their partnership and support in making this recording possible so we can share these valuable insights with our global audience.

If you’d like to jump straight to the voices that matter most to you, scroll down — we’ve included timestamps for every amazing guest that Dan had the chance to sit down with.

Highlights & Timestamps 

• 6m - Lorraine Sileo, Travel Insights, Research & Analysis, Phocuswright
• 31m46s - Jessie Fisher, Founder & CEO, GuestOS
• 42m59s - Marius Nigond, CEO iWander.io 
• 51m39s - Ben Sann, CEO, TourOptima
• 1hr6m - Stephen Joyce, Global Strategy Lead - Travel & Tours, Protect Group
• 1hr23m - Lourdes Losada Frances, Director & Site Lead Americas, Skyscanner
• 1hr47m - Jo Lai, SVP AI Solutions & Customer Experience, Hopper
• 2hr - Dylan Conroy - Host of The Ad Podcast
• 2hr11m - Lauren Atlass - VP, Partnerships - Americas, HBX Group
• 2hr26m - Tim Qin, CEO, Roame
• 2hr31m - Charlotte Lamp Davies, Founder & CEO, A Bright Approach & Markus Stumpe, Founder & CEO, Alyza
• 2hr42m - Grant Palmer - Head of Enterprise Travel, Azira
• 2hr59m - Heather C. Dahl, Co-founder & CEO, Indicio
• 3hr17m - Elad Schaffer, Co-founder & CEO, Faye
• 3hr32m -  Benjamin Manzi, COO, Maya AI
• 3hr47m - Rohit Khanna, Chief AI & Innovation Officer, ITbyus
• 3hr57m - Jen Barnwell, President, Curator Hotel & Resort Collection 
• 4hr8m - Paul Lipson, CEO & Founder, Triprecos 
• 4hr25m - Francesco Deledda, CEO, Yanolja Go Global
• 4hr36m - Layton Han, Co-founder & CEO, Bonafide
• 4hr54m - Mike Petrakis, Founder & CEO, Batch
• 5hr - Evan Tzeng, Founder, Hospitalities.AI
• 5hr12min - Noam Toister, CEO & Founder, Travelier
• 5hr22m - Jesus Ordoñez, General Director for the Board of Tourism of Baja California Sur
• 5hr32m - Jelani Millard, Head of Growth - North America, Maya AI

We hope you benefit from these valuable insights as you start 2026!

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

The way travelers discover and book multi-day adventures is shifting fast, and TourRadar is leaning all the way in. In this episode, TourRadar co-founder and CEO Travis Pittman breaks down how a $200B category is rewriting its playbook around creators, mobile, and practical AI to turn social inspiration into real, bookable demand. From a new social commerce layer that links traveler reels directly to itineraries, to a mobile app already driving meaningful high-ticket transactions, Travis shares what’s working now and what’s still just hype.

We start with the hardest challenge in travel today: customer acquisition. With AI overviews reshaping search and SEO volatility hitting nearly every brand, the old playbook simply doesn’t hold. Travis explains how TourRadar diversified demand by investing in micro- and nano-creators, building an ambassador program that pays on value, and focusing on content that feels native to the trip. The hook isn’t a hotel shot—it’s the Serengeti moment, the river crossing, the sunrise market—and it’s now just one tap away from a bookable tour.

Behind the scenes, AI is doing real, measurable work. TourRadar’s chatbot resolves 80% of inbound chats thanks to clear guardrails and training data drawn from millions of past conversations. That backbone powers better FAQs, itinerary recommendations based on traveler patterns, and the infrastructure that agentic systems need: structured content, live availability, and payments that make LLM-driven planning truly actionable. We also explore why mobile matters for high-consideration trips, how B2B agents fit into the omnichannel model, and what it means to optimize for LLMs the way we once optimized for search engines.

If you’re interested in the future of multi-day travel, social commerce, or AI that actually drives performance, this episode offers a roadmap from creator partnerships to algorithmic distribution to the booking rails that tie it all together.

For more information, visit TourRadar.com.

👉 Listen to TourRadar’s Social Playbook: How to Turn Followers into Bookings Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

We’re kicking off a 10-part Travelzoo Best Bets Series to explore how smarter and more meaningful travel is taking center stage and how to book it at real value. Dan and Travelzoo’s Senior Editor and co-host Gabe Saglie are joined by Jonathan Jones, Travelzoo’s Head of Publishing, who leads the team behind the brand’s most trusted deals, including the iconic Top 20. A champion of price transparency and member-first storytelling, Jonathan shapes the editorial voice that reaches millions each week and helps maintain Travelzoo’s reputation as the trusted guide for its global community of travel enthusiasts.

In today's episode, we trace the personal and professional roots of this partnership, then go inside Travelzoo’s selection process. Editors around the world nominate destinations with genuine relevance, from major anniversaries and cultural moments to sustainability breakthroughs or new flight access that turns a “maybe” into a must. Jonathan explains why Best Bets isn’t about chasing trends for clicks; it’s about spotlighting places with meaningful stories, strong timing, and real value. Expect a tease of a 2026 U.S. city known for its blues scene and recently crowned the country’s best, along with surprising picks across continents.

Along the way, we explore the shift toward lifestyle travel, including Michelin-recommended dining, spa experiences, and immersive events, and why those local moments matter between major trips. We also dig into three forces shaping the year ahead: the rise of quiet travel, the pairing of generative AI with human editorial judgment, and the move toward intentional journeys that feel purposeful and restorative. If you want fewer tabs and more truth, this series is for you.

Stay tuned for next week’s episode featuring Andrew Young, Senior Producer & Tourism Board Lead who will walk us through the full Travelzoo Best Bets list for 2026. Become a member at travelzoo.com to access exclusive offers. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

What happens when your customers stop “visiting” your website because their AI agents visit for them? That’s the future we explore with Dan Flores of Satisfi Labs, who went from helping grow Maverick Helicopters into a tourism powerhouse to pioneering agent-first customer experiences that sell tickets, qualify MICE leads, and streamline service for destinations, attractions, and tours.

We trace Satisfi’s origins in sports starting with the New York Mets and how fan-centric thinking now powers travel use cases. Dan breaks down the shift from simple FAQ chatbots to specialized AI agents with goals, context, and the ability to take action: a theme park agent that finds the closest chicken nuggets and orders ahead, or a destination agent that captures group details, routes leads by territory, and hands sales teams qualified briefs. We also dig into pricing models, build versus buy considerations, and how bespoke solutions graduate into platform-wide features that benefit the entire industry.

Then we zoom out to the larger disruption reshaping digital behavior: travelers using large language models instead of search. Dan explains why Satisfi rebuilt its website for LLM-friendly indexing and conversational discovery and what an agent-to-agent future looks like, where your personal agent sets preferences, the venue’s agent negotiates options, and a booking confirmation simply appears. We look ahead to voice interfaces, global expansion across Europe and Australia, and how MCP-style gateways could bring structure, attribution, and trust to data access.

You’ll walk away with a clear playbook for getting started: choose one high-value workflow, make your content readable by agents, define OKRs for your AI teammate, and budget for rapid experimentation. This isn’t theory; these are the systems already driving conversions and improving guest experience today.

Watch Dan’s AI Summit demo on our YouTube channel at Travel Trends Podcast. 

For more information, visit satisfilabs.com. 

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

In the final episode of our Loyalty Series, we sit down with citizenM’s former CEO and now another star CEO Lennert De Jong to unpack how a boutique hotel brand reinvented loyalty as a product rather than a points program. The result was a paid subscription model, guaranteed room availability, and a bold brand IP sale to Marriott, all of which reshaped citizenM’s growth, distribution strategy, and guest experience without diluting its identity.

Lennert takes us back to the company’s early stance against traditional loyalty models and the forces that pushed a rethink: OTA pressure, the strength of U.S. direct-booking behavior, and the need for scale to protect rate integrity. Out of that emerged mycitizenM+, a simple paid membership that delivers immediate, tangible perks most notably guaranteed rooms when travelers need them most. The psychology mirrors Amazon Prime: when guests pay to join, they default to the brand and return more often. We explore how citizenM measured success through customer lifetime value, switching behavior, and how benefits like coworking access and F&B discounts aligned perfectly with the brand’s living-room-centric design.

We also break down the strategic decision to sell the citizenM brand IP to Marriott, unlocking the demand engine of Bonvoy while allowing citizenM to remain its largest owner-operator. The partnership grants mycitizenM+ members instant Bonvoy Gold, an example of how smart alliances can outperform homegrown loyalty programs. Lennert offers clear advice for smaller hotel groups: skip building your own points-based system and align with a platform that can already move demand at scale.

The conversation then widens into the future of loyalty as a lifestyle platform where rewards expand beyond hotels into concerts, F1 races, and cultural moments and how AI is quietly transforming hotel operations. From bots processing virtual cards to automated OTA message handling, and the coming wave of agentic AI that anticipates guest needs, Lennert outlines a future where automation elevates hospitality rather than replaces it.

For more information about citizenM, please visit https://www.marriott.com/brands/citizenm.  

👉 Listen to The Power of True Guest Loyalty in Scaling a Global Boutique Hotel Brand Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Think points are the prize? In travel loyalty, status is the real currency - the fast lane, the lounge, the upgrades, and the ease that comes from knowing you’re looked after. In the second episode of our Loyalty Series, we sit down with Erin Murray, CMO of Loyalty Status Co, to explore why many loyalty programs are now more valuable than the airlines that run them and how the smartest brands use status to shape behavior, lift yield, and keep their highest-value travelers loyal.

We follow Erin’s 25-year career across Air Miles, Points, and now Loyalty Status Co to reveal what truly motivates frequent travelers. You’ll hear how Status Lift reduces the need for painful “status runs” by letting near-qualifiers buy up at exactly the right moment. And how Status Match acquires proven high-value flyers the moment a competitor falters. Just look at Air France: after BA’s program changes, they matched 4,000 elites who went on to book 17,000 flights, many in business class. That’s the playbook: spot the moment, validate the traveler, deliver benefits that matter, and watch the revenue follow.

We dig into how personalization is entering a new era. With richer data and AI, brands can detect intent fare shopping, route exploration, requal risk and deliver one-to-one offers that feel timely and relevant. Choice benefits are rising too, giving members flexibility to select what they value most, whether that’s e-upgrades, guest lounge access, or softer thresholds in slower travel years. And of course, co-brand credit cards continue to fuel the commercial engine, turning everyday spend into aspirational trips and steady program revenue. Beyond airlines and hotels, we also look at cruise and casino, two verticals where modern status design can unlock fresh monetization and deeper engagement.

If you lead loyalty, revenue, or partnerships in travel, this conversation is a masterclass in building programs that feel personal, deliver real commercial impact, and keep your most important customers close.

For more information about Loyalty Status Co, please visit https://www.loyaltystatus.com/. 

👉 Listen to The New Loyalty Playbook: Global Status Commercialization Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

We’re excited to kick off a new three-part Loyalty Series, where we explore how airlines, hotels, and loyalty status companies are rewriting the rules of traveler engagement. In this first episode, we begin with a refreshingly simple philosophy from KM Malta Airlines: make value clear, make status meaningful, and make the journey smoother. Oliver Piers Ross, Head of Loyalty & CRM, joins us to share how a small flag carrier built a transparent currency, introduced genuinely useful status tiers, and used smart partnerships to influence traveler behavior in all the right ways.

We break down Skybucks, pegged at one euro cent so members always know what they’re earning and spending. That clarity powers instant earn on takeoff and a seamless redemption slider in the booking flow so intuitive that redemptions began before the program even launched. Oliver also outlines the Traveler, Explorer, and Pioneer tiers, where milestone Skybucks can be used for seats, bags, or part-paid fares. We touch on the value of status recognition and how tools like status match, subscription boosts, and buybacks reduce friction while maintaining solid program economics.

We discuss why loyalty programs can be worth more than airlines, how redemption simplicity increases conversion, and where KM Malta is headed next with a Malta-wide marketplace, exchange partnerships, and tighter CRM personalization. It’s a practical playbook for travel brands rethinking loyalty with clear value, fewer hoops, better data, and benefits that actually get used. What perk would make you switch airlines today?

For more information about KM Malta Airlines, please visit https://kmmaltairlines.com/en. 

👉 Listen to How Airlines are Redefining Loyalty for the Modern Traveler Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Recorded live in Puerto Natales, Chile, this special Event Spotlight takes you inside the Adventure Travel World Summit (ATWS) — the annual gathering of global adventure leaders hosted by the Adventure Travel Trade Association.

From rewilded national parks to the gravel roads of Aysén, from marble caves at sunrise to a tent shaking to the sounds of Los Jaivas, this episode captures the spirit of Patagonia — a rare mix of purpose and play.

Our host, Dan Christian shares his firsthand experience cycling through Patagonia on a five-day pre-summit adventure with CicloAustral, learning the meaning of “forest bathing,” and discovering how e-bikes, small groups, and community connection redefine sustainable adventure.

Along the way, we hear from an incredible lineup of storytellers, guides, and innovators from writers and filmmakers to operators and conservationists each revealing how to scale adventure tourism without losing the soul of the places we love.

We wrap with a look ahead: the next Adventure Travel World Summit heads north to Quebec City in 2026, continuing the global journey of this passionate, purpose-driven community.

Timestamps:

• 9m14s - Carolina Margado, Executive Director at Rewilding Chile
• 30m31s- Kristine Tompkins, former CEO of Patagonia, and Co-founder and President of Tompkins Conservation
• 58m51s - Nina Kokotas Hahn, Writer and Editor
• 1h23m - Kaiya Yu, Author 
• 1hr39m - Aizaz Sheikh, Keynote Speaker
• 2h4m - Gondwana Brasil - Camila Barp & Daniela Meres, Co-founders
• 2h33m - Rob Holmes, Filmmaker 
• 2h48m - Gabi Stowell, Travel Trade Specialist, Bannikin
• 3hr04m - Isabel Hofman, Co-founder, Bike Odyssey
• 3hr26m - Shannon Stowell - President, ATTA
• 3hr58m - Claudia Huepe - Co-founder, Cicloaustral

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/

Want a clear-eyed look at where travel is headed next? Erik Blachford, early Expedia leader turned board member at Zillow, Hipcamp, and Fora, joins us to unpack what the future that actually works looks like — AI behind the scenes, humans up front, and real-world experiences that no screen can replace.

We trace Erik’s journey from building one of the first online travel agencies to backing companies that are reshaping how people stay, plan, and explore. From outdoor escapes to modern travel advising, his perspective connects decades of innovation with what’s coming next.

Erik shares how the smartest teams are using AI right now to compress product cycles, improve workflows, and sharpen marketing efficiency. He’s candid about the limits too, noting that most gains today are cost savings rather than new revenue streams. 

At the heart of the conversation is human connection. Travelers still crave reassurance, curation, and accountability, one reason multi-day tours remain mostly offline and travel advisors are seeing a renaissance. Platforms like Fora illustrate what “human in the loop AI” really means: powerful tools empowering trusted people. We also explore a growing countertrend to constant connectivity, including wellness travel, digital detoxes, national park road trips, RV adventures, and the return of small-group journeys. When travelers set their devices aside, communities form in trails, lodges, and around shared tables — and that’s the magic they remember.

See Erik speak live at Phocuswright (Nov 18-20). Save $250 with code:TravelTrendsSpecial25. 

👉 Listen to Innovation, Leadership & the Future of Travel Now

🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. 

https://www.traveltrendspodcast.com/