Michael Wiktorko, Interim Head of Parking Services at the London Borough of Hackney, joins Jade Neville and Matt Darst to break down what it really takes to run a modern, high-performing parking operation.

Hackney handles more than 8,000 appeals and hearings each month—and consistently ranks among the top-performing London councils, with over 76% of cases decided in its favor at tribunal. 

Michael shares how bringing enforcement in-house transformed the organization—from leadership and culture to operations, safety, and long-term planning. The conversation explores how small operational changes, like fixed scheduling and local district assignments, led to major improvements in officer safety, service consistency, and community trust.

They also dig into the role of data and technology in enforcement—from using complaints and appeals as core performance metrics to deploying body-worn cameras and fully digital workflows to improve fairness and accountability.

Looking ahead, Michael outlines what’s next for the industry, including the opportunities—and risks—of AI, the need for better cross-agency data sharing, and how local governments can adopt new technology responsibly within a highly regulated environment.

In this episode:

•  Bringing parking enforcement in-house—and what changed operationally 
•  How local knowledge reduced incidents and improved service 
•  Why complaints and appeals matter more than ticket volume 
•  The real impact of body-worn cameras and digital systems 
•  Where AI fits (and doesn’t) in enforcement decision-making 
•  Building public trust through transparency and data access

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

The curb is no longer just a place to park—it’s one of the most contested and valuable pieces of real estate in any city.

In this episode of Parking Live, hosts Jade Neville and Matt Darst sit down with Jacob Malleau, Head of Product at CurbIQ, to unpack how curbside demand has exploded—and why cities are struggling to keep up. 

From rideshare pickups and last-mile deliveries to bike lanes, patios, and EV charging, the curb now serves more users than ever—without adding a single inch of new space. The result? Congestion, double parking, safety risks, and a frustrating “last block” experience for drivers.

Jacob explains how cities can move from static parking models to dynamic curb management—using better data, clearer communication, and smarter policy to match the right user to the right space.

In this episode:

• Why the curb has become the most competitive space in urban mobility 
• The hidden cost of the “last block” (and why navigation apps get it wrong) 
• How lack of parking visibility drives congestion and illegal parking 
• The role of data standards like Curb Data Specification (CDS) in unlocking curb intelligence 
• Real-time availability, digital curb maps, and behavior-shaping tools 
• How autonomous vehicles could reshape curb usage—for better or worse 
• The future of enforcement: from penalties to incentives 
• Why cities should start small—and solve one curb problem at a time 

This conversation reframes parking as part of a larger mobility ecosystem—and makes the case for treating the curb as a dynamic, data-driven asset.

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

This episode gets practical. From simple, no-cost changes—like rewriting job descriptions to attract more diverse candidates—to building psychological safety and creating policies that actually support women in the workplace, Jade and Hannah share what works, what doesn’t, and where organizations still fall short.

They also explore the power of community: the role of peer networks, trusted sounding boards, and “finding your people” in building confidence, navigating career decisions, and unlocking leadership potential.

Plus, a candid look at what real commitment looks like inside organizations—from equitable pay and promotions to who gets second chances—and why intent only matters when it shows up in decisions.

And in a lightning round, Jade and Hannah share:

• The best advice they’ve ever received 
• The most underrated leadership skills in parking 
• What the public still misunderstands about the industry 
• And the moments that made them most proud 

This isn’t just a conversation about supporting women—it’s about eliminating wasted talent, perspective, and leadership across the entire industry.

If Part 1 asked why this matters, Part 2 focuses on what to do next.

Guests

• Jade Neville – Strategic Marketing Leader, Trellint  | Chair, Women in Transport | Chair and Past President, British Parking Association
• Hannah Fuller – Director of Commercial Strategy and Partnerships, Unity Five  

Host

• Matt Darst

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this special two-part episode of Parking Live, host Matt Darst turns the microphone toward his own co-host, Jade Neville, joined by Hannah Fuller, Director of Commercial Strategy and Partnerships at Unity Five, for an important conversation about leadership, visibility, and opportunity for women in the parking industry. 

Together they explore what it really takes to move beyond good intentions and create meaningful pathways for women to advance in the sector. From the difference between mentorship and sponsorship, to the structural barriers that still limit leadership opportunities, the conversation highlights the practical steps organizations can take to drive real change.

Jade and Hannah also reflect on the growth of the Women in Parking community across the UK, Europe, Australia, and beyond — showing how authentic networks and shared experiences are helping reshape the industry.

The discussion goes beyond theory, offering concrete actions leaders can take today: increasing visibility for team members, intentionally sponsoring emerging talent, and removing barriers that prevent people from participating fully in the industry.

In Part 1, the conversation covers:

• The difference between mentorship and sponsorship — and why sponsorship matters more  
• The leaders who championed Jade and Hannah early in their careers 
• How the Women in Parking movement grew into an international community  
• The invisible barriers that still limit women’s advancement in the industry 
• Practical leadership actions that can create real opportunities in the next 30 days 

Part 2 continues the conversation with more insights on leadership, industry culture, and how organizations can build more inclusive pathways for the next generation of parking professionals.

Guests

• Jade Neville – Strategic Marketing Leader, Trellint  | Chair, Women in Transport | Chair and Past President, British Parking Association
• Hannah Fuller – Director of Commercial Strategy and Partnerships, Unity Five  

Host

• Matt Darst

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What happens when a city stops enforcing parking based on anecdotes — and starts enforcing based on evidence?

In this episode of Parking Live, hosts Jade Neville and Matt Darst sit down with Michael Belsky, Comptroller for the City of Chicago, to unpack Chicago’s Smart Streets program and the broader transformation happening behind it.

While Smart Streets uses automated camera vehicles to identify bus lane and bike lane violations, the real story goes deeper. Chicago has paired technology with data science, operational analytics, and outcome-based decision-making to rethink how enforcement works at scale.

Since launching Smart Streets:

• Citation issuance increased by 158% without adding staff 
• Productivity including warnings rose as high as 760% 
• Repeat violators declined 
• Enforcement zones expanded from 46 to 192 based on risk and congestion data 

But this isn’t just about efficiency.

Belsky discusses how Chicago uses dashboards, hardship scoring, payment plans, and equity-focused deployment models to ensure enforcement is fair as well as effective. The city even reallocated booting operations using predictive data, shifting impact away from underserved communities and increasing successful payment outcomes.

You’ll also hear:

• Why parking enforcement is fundamentally about public safety — not revenue 
• How outcome-based budgeting and KPIs are reshaping city management 
• Why enforcement technology must evolve continuously 
• How Chicago is expanding Smart Streets through CTA buses 
• What other cities can learn from Chicago’s approach 

As Belsky puts it: if you can’t measure it, you can’t manage it.

This episode is a deep dive into what happens when governance, analytics, and curb management work together.

Parking Live is brought to you by Modaxo. Passionate about moving the world’s people.

Credits

Hosted and Produced by Jade Neville and Matt Darst.
 Producer: Chris O’Keeffe
 Editor: Patrick Emile
 Associate Producer: Cyndi Raskin
 Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Season Two begins with a look back at the conversations that reshaped how we think about the curb — and a clear view of what comes next.

What started as a parking podcast quickly became something broader. Because the curb is where safety, mobility, access, technology, and public experience all meet — and where frontline teams do some of the most visible and complex work in our cities.

In this episode, Jade Neville and Matt Darst pull out the defining lessons from Season One and the ideas that will carry into Season Two.

Safety emerged as the through line. Not as a policy or a feature, but as the foundation for performance — shaping everything from deployment and training to technology, design, and public trust.

The conversation also challenged one of the industry’s most persistent myths: parking isn’t about ticketing. It’s about compliance, access, and outcomes for the people who use — and operate — the system every day.

Along the way, the episode touches on:

• data as a proactive safety tool
• the role of the built environment in harm reduction
• technology that balances capability with governance and privacy
• stakeholder engagement as a human process, not a checkbox
• what the U.S. and U.K. can learn from each other

The result is less a recap and more a reset — a shared starting point for the next phase of the show.

Season Two will focus on real programs, operational voices, measurable impact, and the practical decisions that move the industry forward.

Because the biggest takeaway from Season One was simple: the fastest route to better performance is better care.

Credits

Hosted and Produced by Jade Neville and Matt Darst.
 Producer: Chris O’Keeffe
 Editor: Patrick Emile
 Associate Producer: Cyndi Raskin
 Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this powerful episode of Parking Live, hosts Matt Darst and Jade Neville sit down with one of the most influential voices in UK parking and curbside management: Richard Walker — Head of Strategic Parking, Recycling, Refuse & Fleet; Chair of the BPA Board of Directors; and Past President of the British Parking Association.

Richard has been a driving force behind Beyond the Uniform, a campaign rewriting public perception of civil enforcement officers and directly reducing abuse against frontline teams. What began as a human-focused storytelling initiative has become a movement — one that has already shown measurable impact, including a 73% drop in reported incidents in Harlow.

Richard shares:

• The frontline experiences that inspired the campaign 
• Why every parking leader should “go out and do the work” themselves 
• The emotional and physical toll assaults take on officers 
• How press and public engagement reshaped the narrative 
• The human stories — including Ria and Tanya — that brought the campaign to life 
• The training, support systems, and welfare practices his teams use every day 
• How empathy, storytelling, and visibility can shift an entire industry 

This episode is a reminder that there is always a person behind the uniform — someone’s colleague, sibling, parent, or friend — and they deserve to return home exactly as they arrived.

If you’re a city leader, parking manager, or anyone working alongside frontline teams, this conversation offers critical insights into safety, culture, and responsibility.

Host & Producer: Jade Neville and Matt Darst
Executive Producer: Julie Gates
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Brand design: Tina Olagundoye
Social Media: Tatyana Mechkarova

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Parking enforcement is safety work — and in Indianapolis, that truth has reshaped how officers are trained, supported, and protected. In this episode, Jade and Matt sit down with Adam Isen, Director of ParkIndy, for a deep look at one of the most structured and technology-enabled enforcement models in the U.S.

Adam shares how ParkIndy built a system that prioritizes deescalation, officer wellbeing, repeatable protocols, and real accountability — including:

• The ACT Model (Assess, Connect, Transition) designed for fast, non-law-enforcement deescalation  
• How body-worn cameras led to a 40% reduction in negative interactions  
• Why role-playing, ongoing coaching, and video review help create safer instincts on the street  
• How ParkIndy supports officers after an incident — legally, emotionally, and operationally  
• Unexpected uses of body-cam footage, including assisting law enforcement with unrelated crimes  
• Why safety must outrank any single ticket, and how supervisors reinforce that culture daily  

Adam also breaks down lessons learned from fifteen years of enforcement: the power of simple protocols, the importance of reviewing policies yearly, how to prevent “blinders” during enforcement, and why officers should never feel obligated to defend or debate a citation in the moment.

It’s one of the most comprehensive looks at frontline safety we’ve ever featured — and a powerful reminder that behind every citation is a human interaction, and behind every uniform is a person who deserves to feel safe.

In This Conversation, You’ll Learn

• Why traditional law-enforcement-style frameworks don’t translate to private parking enforcement 
• How to teach deescalation that actually works in the field 
• How body cameras reshape officer behavior — and the public’s behavior  
• How ParkIndy handles incidents, police reports, and court follow-up 
• Why every operation should “review the challenging points first” when designing safety policy 
• How structured repetition (role-play, video review, coaching) builds safer instincts than intuition 
• The biggest risks, misconceptions, and opportunities for cities rethinking enforcement safety 

Standard Credits

Hosts: Jade Neville & Matthew Darst

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Engineering & Mix: Patrick Emile

Associate Producer: Cyndi Raskin

Brand Design — Tina Olagundoye  

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this episode of Parking Live, co-hosts Jade Neville and Matt Darst sit down with Julie Dixon, a longtime leader in curbside strategy, enforcement innovation, and public engagement.

With decades of experience in public-private partnerships, municipal program development, and community outreach, Julie brings a holistic view of what truly drives better parking systems. From data-informed decision-making to the human side of enforcement, she unpacks the realities of curbside management—and why it’s never just about tickets.

Along the way, Julie opens up about:

• Lessons from decades in both consulting and municipal leadership 
• The emotional toll of enforcement and the importance of staff wellness 
• How cities can better engage the public to build trust 
• Her vision for the future of smart, empathetic curb strategy 

It’s a thoughtful, candid conversation with one of the most respected voices in the field.

📩 Join the Conversation

Got a question, idea, or guest suggestion? We’d love to hear from you.

Reach out to us on LinkedIn: https://www.linkedin.com/company/parking-live 

🎧 Credits

Parking Live is a production of Modaxo, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst  
• Executive Producer — Julie Gates  
• Producer — Chris O’Keeffe  
• Associate Producer — Cyndi Raskin
• Recording Engineer & Editor — Patrick Emile  
• Brand Design — Tina Olagundoye  

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this episode of Parking Live, hosts Jade Neville and Matt Darst sit down with Peter Richards, CEO of Parkalytics and longtime curb management innovator, to explore how aerial data collection and smart analysis are reshaping what’s possible in parking operations.

Peter shares real-world case studies—from massive shopping centers to bustling market districts—where drone-based surveys are helping cities, agencies, and private operators make smarter, safer decisions. It’s not just about space counts. It’s about patterns, pressure points, and turning enforcement from a blunt tool into a targeted strategy.

🔎 What you’ll learn:

• How drones are changing large-scale data collection, enforcement planning, and special events
• Why visual, time-based analytics beat old-school counts 
• The role of technology in equitable curb policy 
• What’s next in drone deployment for mega-events and freight logistics 

📩 Content Note: This episode contains brief references to field safety risks and past enforcement-related incidents.

🎧 Listen now and see why Peter believes we’re just scratching the surface.

🎙️ PODCAST CREDITS

Parking Live is a production of Modaxo, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst  
• Executive Producer — Julie Gates  
• Producer — Chris O’Keeffe  
• Associate Producers — Cyndi Raskin
• Recording Engineer & Editor — Patrick Emile  
• Brand Design — Tina Olagundoye
• Social Media — Tatyana Mechkarova 

⚠️ DISCLAIMER

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

In this episode of Parking Live, hosts Jade Neville and Matt Darst explore how AI and smart video technology are redefining what a car park can be.

From streamlining traffic flow to identifying safety risks in real-time, today's parking infrastructure isn't just concrete and signage—it's becoming a dynamic, data-driven environment. Our guest, Jonathan Marshall from March Networks, breaks down what AI really means in a parking context, shares practical examples from across the sector, and offers clear-eyed insights about balancing innovation with privacy, trust, and responsible tech adoption.

Whether you're a parking operator, policy leader, or curious about how machine learning is making curbside environments safer and smarter, this episode is packed with grounded, real-world insights you won’t want to miss.

👉 Got thoughts or questions about the show? Hit us up at: https://www.linkedin.com/company/parking-live/

Let’s keep the conversation going.

 Topics Covered:

• What AI really means in a parking context (no hype)  
• How video analytics are enhancing operator awareness and efficiency 
• The balance between innovation and privacy 
• Real-world examples of smart parking in action 
• Future-proofing infrastructure with data-driven design 

🎧 Credits:

Parking Live is a production of Modaxo, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst  
• Executive Producer — Julie Gates  
• Producer — Chris O’Keeffe  
• Associate Producers — Cyndi Raskin 
• Recording + Mixing — Patrick Emile  
• Brand Design — Tina Olagundoye  

⚠️ Disclaimer:

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Show Notes:

In this episode of Parking Live, hosts Jade Neville and Matt Darst sit down with Russell Simmons—one of the most respected voices in car park/garage design and construction. As founder of Stripe Consulting and CEO of Ballast Nedam UK, Russell has spent his career improving safety and raising standards across the built environment.

From mitigating fire risks in aging structures to designing around opportunities for self-harm, Russell shares how thoughtful engineering and operational measures can literally save lives. He also discusses the challenges of balancing cost, regulation, and innovation in a sector where safety is often underfunded and misunderstood.

This episode offers practical insights for designers, operators, and policymakers alike—and highlights why car parks deserve the same attention to safety and design as other public infrastructure.

⚠️ Content Warning:

This episode includes discussions of suicide, self-harm, and references to tragic events such as Grenfell. Please listen with care.

🔹 Credits 

Parking Live is a production of Modaxo, passionate about moving the world’s people.

Hosts & Producers — Jade Neville and Matt Darst

Executive Producer — Julie Gates

Producer & Editor — Chris O’Keeffe

Associate Producer — Cyndi Raskin

Recording Engineer & Editor — Patrick Emile

Brand Design — Tina Olagundoye

🔹 Disclaimer (standard)

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

What does safety really mean for those on the frontline of parking enforcement?

In this second part of our deep dive into frontline safety, Captain Nick Nicholas—an IACP 40 Under 40 award recipient and longtime law enforcement leader—reflects on the risks parking professionals face every day and what it will take to create a true culture of safety.

With clarity and candor, Captain Nick traces the surprising parallels between parking enforcement and policing, making a strong case for better training, smarter systems, and support that lasts beyond the workday.

From conflict de-escalation to emotional resilience, Nick challenges industry leaders to take safety seriously, offering practical frameworks, real-world examples, and a call to empower the people doing the hardest work.

Have your own experience or insight to share?

Reach out and join the conversation at linkedin.com/company/parking-live/

 Topics Covered

• Redefining enforcement as compliance 
• Underreported assaults and emotional tolls 
• Training gaps in frontline parking operations 
• Empowerment, culture, and decision-making 
• Public perception and shifting the narrative 

✅ Credits

Parking Live is a production of Modaxo Media Group, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst  
• Executive Producer — Julie Gates  
• Producer & Editor — Chris O’Keeffe  
• Associate Producer — Cyndi Raskin
• Recording Engineer — Patrick Emile  
• Brand Design — Tina Olagundoye  

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Show Notes:

Episode 1: Frontline Safety, Part I

Featuring Charles “Chuck” Billows, Deputy Director, Department of Finance, City of Chicago

What does it take to protect the people who enforce the curb? In this first episode of Parking Live, co-hosts Jade Neville and Matt Darst sit down with Chuck Billows, Deputy Director for the City of Chicago’s Department of Finance, to talk about frontline officer safety—and why it’s become a top civic priority.

Chuck brings both lived experience and leadership perspective, having worked on the ground and now managing one of the largest city enforcement programs in the U.S.

From body-worn cameras and panic buttons to uniform redesign and real-time monitoring systems, Chuck shares how Chicago is investing in safety through smart tech, training, and thoughtful policy. The episode also explores:

• What new legislation means for protecting parking staff 
• The power of data to improve officer deployment and reduce risk 
• Why public perception of parking enforcement still needs to change 
• How shifting focus from revenue to community outcomes improves morale, equity, and compliance 

This is the first of a two-part series on Frontline Safety. Part II continues the conversation from a law enforcement perspective.

🔗 Resources & Links

Visit: parkinglive.buzzsprout.com

Follow us on LinkedIn: Parking Live LinkedIn Page

Guest info: Charles Billows, Deputy Director, City of Chicago Dept. of Finance

charles.billows@cityofchicago.org

✅ Podcast Credits

Parking Live is a production Modaxo Media Group, passionate about moving the world’s people.

• Hosts & Producers — Jade Neville and Matt Darst  
• Executive Producer — Julie Gates  
• Producer & Editor — Chris O’Keeffe 
• Associate Producer — Cyndi Raskin 
• Recording Engineer — Patrick Emile  
• Brand Design — Tina Olagundoye  

Got a question or comment? Email us at mediagroup@modaxo.com 

⚠️ Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo, their affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo and specifically disclaim all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.

Parking Live is the podcast that looks beyond the meter to explore the systems, policies, and people shaping the future of curbside space. Co-hosted by Jade Neville and Matt Darst—two industry veterans who’ve worked every angle from frontline enforcement to strategic design—this show dives into the real issues facing cities, agencies, and mobility leaders today.

From EV fire safety and AI-driven enforcement to frontline welfare and behavior-shaping policy, Parking Live unpacks the overlooked world of parking with global insight and sharp perspective. Whether you’re in public sector mobility, tech, or just trying to decode your neighborhood’s parking signs, you’re in the right spot.

Parking Live is brought to you by Modaxo.