Voices of LTCI Sun, 26 Apr 2026 22:12:05 -0400 https://www.buzzsprout.com/2144922 en-us © 2026 Voices of LTCI yes d0c3307a-d81c-55fe-993d-01944582ffe2 laurenbeaubien@thehelperbees.com The Helper Bees episodic false The Voices of LTCI podcast features in-depth conversations with industry leaders and innovators. Join the CEO of The Helper Bees, Char Hu, as he and his guests explore the historical events, latest trends, challenges, and opportunities for long-term care insurance.

]]> Buzzsprout (https://www.buzzsprout.com) The Helper Bees laurenbeaubien@thehelperbees.com https://storage.buzzsprout.com/zjcuz7amo1iqtnk7g817xl1vaa62?.jpg Voices of LTCI Evolution of Long-Term Care Insurance: History, Mistakes, and Looking Ahead with Jim Glickman Evolution of Long-Term Care Insurance: History, Mistakes, and Looking Ahead with Jim Glickman In this episode of Voices of LTCI, we sit down with Jim Glickman: actuary, reinsurer, and one of the original builders of the long-term care insurance industry. If you’ve ever attended the ILTCI Conference, you have Jim to thank — he helped launch it.

We talk about how he got pulled into LTCI in the early ’80s, how he helped create LifeCare Assurance, and why his unique model still stands out today. Jim also breaks down the biggest lessons the industry has learned (and still needs to learn), from underwriting to rate stabilization to getting group LTCI right.

You’ll hear:

✅ How the ILTCI conference got started (and almost didn’t)

✅ What the industry got wrong about pricing and policy lapses

✅ Why group LTCI is making a comeback

✅ What it really takes to build a long-term care insurance product that lasts

✅ How collaboration (not secrecy) became one of LTCI’s biggest strengths

🎧 Listen now, and don’t forget to follow Voices of LTCI for more conversations with the boldest minds in aging and insurance.

]]> In this episode of Voices of LTCI, we sit down with Jim Glickman: actuary, reinsurer, and one of the original builders of the long-term care insurance industry. If you’ve ever attended the ILTCI Conference, you have Jim to thank — he helped launch it.

We talk about how he got pulled into LTCI in the early ’80s, how he helped create LifeCare Assurance, and why his unique model still stands out today. Jim also breaks down the biggest lessons the industry has learned (and still needs to learn), from underwriting to rate stabilization to getting group LTCI right.

You’ll hear:

✅ How the ILTCI conference got started (and almost didn’t)

✅ What the industry got wrong about pricing and policy lapses

✅ Why group LTCI is making a comeback

✅ What it really takes to build a long-term care insurance product that lasts

✅ How collaboration (not secrecy) became one of LTCI’s biggest strengths

🎧 Listen now, and don’t forget to follow Voices of LTCI for more conversations with the boldest minds in aging and insurance.

]]> The Helper Bees Buzzsprout-17281380 Mon, 09 Jun 2025 06:00:00 -0500 2337 2 6 full false How Carol Barbour Is Using Data to Redefine Aging and LTC Insurance How Carol Barbour Is Using Data to Redefine Aging and LTC Insurance In this episode of Voices of Long-Term Care Insurance, we sit down with Carol Barbour, President & CEO of Vigor Health, whose career has consistently been a decade ahead of the curve. From pioneering aging-in-place care models in the ’80s to building a tech-forward wellness company in 2022, Carol shares how data, engagement, and behavioral change are transforming the future of aging—and long-term care insurance.

Topics we explore:

  • How Carol helped launch Friends Life Care and the continuing care-at-home movement
  • Why early engagement and predictive modeling make wellness programs actually work
  • What Vigor Health is doing to bring startup innovation into the LTCI space
  • The role of music therapy, caregiver support, and virtual care in today’s aging journey
  • Her vision for a new LTCI product built for the next generation

Whether you’re a carrier, care provider, innovator, or just someone thinking about the future of aging, this episode is full of insights that might just change how you think about long-term care.

]]> In this episode of Voices of Long-Term Care Insurance, we sit down with Carol Barbour, President & CEO of Vigor Health, whose career has consistently been a decade ahead of the curve. From pioneering aging-in-place care models in the ’80s to building a tech-forward wellness company in 2022, Carol shares how data, engagement, and behavioral change are transforming the future of aging—and long-term care insurance.

Topics we explore:

  • How Carol helped launch Friends Life Care and the continuing care-at-home movement
  • Why early engagement and predictive modeling make wellness programs actually work
  • What Vigor Health is doing to bring startup innovation into the LTCI space
  • The role of music therapy, caregiver support, and virtual care in today’s aging journey
  • Her vision for a new LTCI product built for the next generation

Whether you’re a carrier, care provider, innovator, or just someone thinking about the future of aging, this episode is full of insights that might just change how you think about long-term care.

]]> The Helper Bees Buzzsprout-17088473 Mon, 05 May 2025 06:00:00 -0500 1590 2 5 full false Vince Bodnar is Shifting LTCI Industry Perspectives Vince Bodnar is Shifting LTCI Industry Perspectives In this episode of the Voices of LTCI podcast, we sit down with Vince Bodnar, Senior Advisor at Alvarez & Marsal Financial Services Industry Group, LLC. Vince, a renowned figure in the long-term care insurance industry, shares his journey and insights spanning over three decades. From the inception of long-term care products in the late 1980s to contemporary challenges and innovations, Vince provides a comprehensive look at the industry's evolution.

Tune in to hear Vince’s unique perspective on the importance of connection and innovation in advancing the field. Whether you’re new to LTCI or a seasoned professional, this episode offers valuable lessons on navigating the complexities of product design, regulatory environments, and the pressing need for wellness integration. Don’t miss out on Vince’s stories about his past experiences and his vision for the future!


]]> In this episode of the Voices of LTCI podcast, we sit down with Vince Bodnar, Senior Advisor at Alvarez & Marsal Financial Services Industry Group, LLC. Vince, a renowned figure in the long-term care insurance industry, shares his journey and insights spanning over three decades. From the inception of long-term care products in the late 1980s to contemporary challenges and innovations, Vince provides a comprehensive look at the industry's evolution.

Tune in to hear Vince’s unique perspective on the importance of connection and innovation in advancing the field. Whether you’re new to LTCI or a seasoned professional, this episode offers valuable lessons on navigating the complexities of product design, regulatory environments, and the pressing need for wellness integration. Don’t miss out on Vince’s stories about his past experiences and his vision for the future!


]]> The Helper Bees Buzzsprout-15625019 Wed, 28 Aug 2024 00:00:00 -0500 2250 2 4 full false John Palmer redefines meaningful LTCI solutions John Palmer redefines meaningful LTCI solutions Join us on the latest episode of Voices of LTCI where our host Char Hu, PhD sits down with John Palmer, COO and Chief Innovation Officer at North American Life & Health, a GE Company to discuss: 

💡 The challenges and rewards of introducing wellness programs in the industry. 

🔄 The evolving landscape of long-term care insurance and the importance of continuous learning and iteration.

🚀 Palmer focuses on innovation in long-term care insurance, leveraging his operational expertise to drive efficiency and improve services for policyholders 

Don't miss out on this insightful conversation where Palmer redefines meaningful solutions in  the landscape of long-term care insurance as it evolves.

]]> Join us on the latest episode of Voices of LTCI where our host Char Hu, PhD sits down with John Palmer, COO and Chief Innovation Officer at North American Life & Health, a GE Company to discuss: 

💡 The challenges and rewards of introducing wellness programs in the industry. 

🔄 The evolving landscape of long-term care insurance and the importance of continuous learning and iteration.

🚀 Palmer focuses on innovation in long-term care insurance, leveraging his operational expertise to drive efficiency and improve services for policyholders 

Don't miss out on this insightful conversation where Palmer redefines meaningful solutions in  the landscape of long-term care insurance as it evolves.

]]> The Helper Bees Buzzsprout-15510332 Wed, 31 Jul 2024 14:00:00 -0500 1619 2 3 full false Bruce Stahl: Inside Reinsurance for LTCI Bruce Stahl: Inside Reinsurance for LTCI Today we welcome Bruce Stahl, Senior VP and Head of U.S. Individual Health at RGA. In this episode, he highlights his career journey, from his initial involvement in the late '80s to his significant role in shaping insurance products and navigating industry shifts.

Bruce also shares a story about a time he was asked to price a single premium policy. When comparing his results to other policies in the market he found that one single premium policy was about a third of the price. It appeared that the company actually forgot to renew the lapsed assumptions when pricing. Stahl saysthis shows the need for a strong process and assumption controls on pricing.

Tune in as Bruce furthers the conversation on societal value of long-term care insurance, and its role in supporting families and individuals in managing future financial needs.


]]> Today we welcome Bruce Stahl, Senior VP and Head of U.S. Individual Health at RGA. In this episode, he highlights his career journey, from his initial involvement in the late '80s to his significant role in shaping insurance products and navigating industry shifts.

Bruce also shares a story about a time he was asked to price a single premium policy. When comparing his results to other policies in the market he found that one single premium policy was about a third of the price. It appeared that the company actually forgot to renew the lapsed assumptions when pricing. Stahl saysthis shows the need for a strong process and assumption controls on pricing.

Tune in as Bruce furthers the conversation on societal value of long-term care insurance, and its role in supporting families and individuals in managing future financial needs.


]]> The Helper Bees Buzzsprout-15317329 Wed, 26 Jun 2024 11:00:00 -0500 1149 full false Doug Reilly, Outsider to Industry Leader Doug Reilly, Outsider to Industry Leader Don’t miss this Season 2 premiere! Join Char Hu and Doug Reilly as they explore the connections between wellness, quality of life, and financial planning, and how LTCI can adapt to serve an aging population.


]]> Don’t miss this Season 2 premiere! Join Char Hu and Doug Reilly as they explore the connections between wellness, quality of life, and financial planning, and how LTCI can adapt to serve an aging population.


]]> The Helper Bees Buzzsprout-15116889 Wed, 22 May 2024 11:00:00 -0500 1639 full false Season One: Dave Ramsey Season One: Dave Ramsey  Long-term care insurance is definitely not a sleepy product.

That’s what Dave Ramsey, president and CEO of Continental General Insurance, has learned through the years. His journey from an actuary to CEO illustrates his adaptability and leadership skills in navigating a complex and evolving industry. 

He believes that achieving personal and professional growth means always challenging yourself, never being “too old” to learn something new, and being willing to go out of your comfort zone in order to thrive.

Excited about CGI’s growth as a company from starting a TPA to buying blocks, Dave speaks on the importance of keeping up with technology to differentiate yourself from the competition while doing what really matters the most, helping people age in place. Tune in to hear how Ramsey's unique approach is shaping the future of the industry.

]]>  Long-term care insurance is definitely not a sleepy product.

That’s what Dave Ramsey, president and CEO of Continental General Insurance, has learned through the years. His journey from an actuary to CEO illustrates his adaptability and leadership skills in navigating a complex and evolving industry. 

He believes that achieving personal and professional growth means always challenging yourself, never being “too old” to learn something new, and being willing to go out of your comfort zone in order to thrive.

Excited about CGI’s growth as a company from starting a TPA to buying blocks, Dave speaks on the importance of keeping up with technology to differentiate yourself from the competition while doing what really matters the most, helping people age in place. Tune in to hear how Ramsey's unique approach is shaping the future of the industry.

]]> The Helper Bees Buzzsprout-14443366 Mon, 05 Feb 2024 11:00:00 -0600 1646 full false Season One: Stephanie Moench Season One: Stephanie Moench Stephanie Moench, Principal and Long-term Care Practice Co-leader at Oliver Wyman, recognizes that wellness and long term care is often behavior-driven. 

Tune in as this industry leader shares her 10 year insight on the long and short term effects of current insurance industry practices and how they can change someone’s situation – and therefore change their behavior.


]]> Stephanie Moench, Principal and Long-term Care Practice Co-leader at Oliver Wyman, recognizes that wellness and long term care is often behavior-driven. 

Tune in as this industry leader shares her 10 year insight on the long and short term effects of current insurance industry practices and how they can change someone’s situation – and therefore change their behavior.


]]> The Helper Bees Buzzsprout-14271467 Mon, 08 Jan 2024 11:00:00 -0600 1419 full false Season One: Jamala Arland Season One: Jamala Arland In this conversation with Char, Jamala Arland, Senior Vice President, LTC Inforce, Genworth, reflects on her 18 years at Genworth (eight of those years in LTC) and her personal experience supporting her immigrant grandfather as he took care of her grandmother, a dementia patient. She also talks about the importance of realigning company interests with policyholder commitments, in order to build trust with Genworth policyholders. 


]]> In this conversation with Char, Jamala Arland, Senior Vice President, LTC Inforce, Genworth, reflects on her 18 years at Genworth (eight of those years in LTC) and her personal experience supporting her immigrant grandfather as he took care of her grandmother, a dementia patient. She also talks about the importance of realigning company interests with policyholder commitments, in order to build trust with Genworth policyholders. 


]]> The Helper Bees Buzzsprout-14071801 Mon, 04 Dec 2023 15:00:00 -0600 2395 full false Season One: Steve Serfass Season One: Steve Serfass In this conversation with Char, Steve talks about his role in initiating Faegre’s LTCI legal practice and recognizing a need that no one else was addressing. As he worked to build the practice, his experience expanded from coverage analysis to regulatory compliance to his founding role in the Wellness Consortium – all over the course of his 25+ year private practice career.
















]]> In this conversation with Char, Steve talks about his role in initiating Faegre’s LTCI legal practice and recognizing a need that no one else was addressing. As he worked to build the practice, his experience expanded from coverage analysis to regulatory compliance to his founding role in the Wellness Consortium – all over the course of his 25+ year private practice career.
















]]> The Helper Bees Buzzsprout-13919399 Mon, 06 Nov 2023 11:00:00 -0600 1680 full false Season One: Robert Loren Robinson Season One: Robert Loren Robinson In this conversation with Char, Robert talks about his LTC career that spans 30 years, the need to “invert the pyramid” and focus on front-line associates and clients when it comes to leadership style, and how his personal journey living the policyholder experience and finding necessary care shaped his outlook on the future of the industry.

]]> In this conversation with Char, Robert talks about his LTC career that spans 30 years, the need to “invert the pyramid” and focus on front-line associates and clients when it comes to leadership style, and how his personal journey living the policyholder experience and finding necessary care shaped his outlook on the future of the industry.

]]> The Helper Bees Buzzsprout-13701840 Mon, 02 Oct 2023 14:00:00 -0500 1792 full false Season One: Peter Lucas Season One: Peter Lucas In this week’s episode, hear Peter Lucas, CEO, Davies Life & Health, drop an exclusive announcement as well as offer perspective on his work as a TPA – you won't want to miss it!

]]> In this week’s episode, hear Peter Lucas, CEO, Davies Life & Health, drop an exclusive announcement as well as offer perspective on his work as a TPA – you won't want to miss it!

]]> The Helper Bees Buzzsprout-13541151 Wed, 06 Sep 2023 11:00:00 -0500 1675 full false Season One: Karen Smyth Season One: Karen Smyth In her conversation with Char, Karen shares insight from her LTCI career – from product design and how wellness and aging-in-place initiatives can factor into future success, to her relatively new role in reinsurance, to chairing the 2024 ILTCI conference.

]]> In her conversation with Char, Karen shares insight from her LTCI career – from product design and how wellness and aging-in-place initiatives can factor into future success, to her relatively new role in reinsurance, to chairing the 2024 ILTCI conference.

]]> The Helper Bees Buzzsprout-13349881 Mon, 07 Aug 2023 08:00:00 -0500 2498 full false Season One: Jodi Anatole Season One: Jodi Anatole In this episode, we welcome Jodi Anatole, President of Endeavour Consulting LLC for a conversation about all the changes she has seen in the long-term care industry. 


]]> In this episode, we welcome Jodi Anatole, President of Endeavour Consulting LLC for a conversation about all the changes she has seen in the long-term care industry. 


]]> The Helper Bees Buzzsprout-13139777 Tue, 04 Jul 2023 21:00:00 -0500 2179 full false Season One: Peter Goldstein Season One: Peter Goldstein Char Hu sits with interviews Peter Goldstein, President and CEO of Illumifin. Peter has been a force in our industry for many years. In this episode they talk about how he started his journey in LTCI, grew to be the largest third-party administrator in the industry and where he thinks we’re heading.

]]> Char Hu sits with interviews Peter Goldstein, President and CEO of Illumifin. Peter has been a force in our industry for many years. In this episode they talk about how he started his journey in LTCI, grew to be the largest third-party administrator in the industry and where he thinks we’re heading.

]]> The Helper Bees Buzzsprout-12968645 Fri, 02 Jun 2023 16:00:00 -0500 1237 full false Season One: Rhett Wieland Season One: Rhett Wieland In his featured episode, Rhett dives into Prudential’s preventative strategy that benefits the policy-holder to age in place by delaying claims. This practice is now widely used in the long-term care industry.

]]> In his featured episode, Rhett dives into Prudential’s preventative strategy that benefits the policy-holder to age in place by delaying claims. This practice is now widely used in the long-term care industry.

]]> The Helper Bees Buzzsprout-12722757 Mon, 01 May 2023 11:00:00 -0500 1576 full false Season One: Shawna Meyer Season One: Shawna Meyer Shawna Meyer is President and CEO of North American Life and Health, A GE Company. In her interview with Char, she discusses her career journey in LTC and the important role this product plays in people’s lives.

]]> Shawna Meyer is President and CEO of North American Life and Health, A GE Company. In her interview with Char, she discusses her career journey in LTC and the important role this product plays in people’s lives.

]]> Lauren Buzzsprout-12416118 Fri, 10 Mar 2023 15:00:00 -0600 1090 1 full false Season One: Robert Eaton Season One: Robert Eaton Robert Eaton, Principal and Consulting Actuary of Milliman explains how long term care companies have evolved from financial institutions to more healthcare focused.

]]> Robert Eaton, Principal and Consulting Actuary of Milliman explains how long term care companies have evolved from financial institutions to more healthcare focused.

]]> Lauren Buzzsprout-12415474 Fri, 10 Mar 2023 13:00:00 -0600 1007 1 full false Season One: John Sieb Season One: John Sieb John Sieb – Business Head / COO Long Term Care, Prudential – talks about how to help older adults age in place.

]]> John Sieb – Business Head / COO Long Term Care, Prudential – talks about how to help older adults age in place.

]]> The Helper Bees Buzzsprout-12415338 Fri, 10 Mar 2023 12:00:00 -0600 1722 1 1 full false Season One: Tim Kneeland Season One: Tim Kneeland Tim Kneeland, Principal of TF Kneeland Consultants, LLC discusses the importance of supporting aging customer needs through transformative services. 

]]> Tim Kneeland, Principal of TF Kneeland Consultants, LLC discusses the importance of supporting aging customer needs through transformative services. 

]]> Lauren Buzzsprout-12369636 Fri, 03 Mar 2023 15:00:00 -0600 1243 1 full false