What if the recurring problem in your organization is not your employee, your culture, your process, or your systems?

What if part of the problem is you?

In Episode 139 of No Silver Spoons, Sarah Beth Herman continues The Human Side of Leadership™ Summer Series with one of the most uncomfortable leadership conversations of the season: self-awareness, blind spots, accountability, psychological safety, and the impact leaders have on the environments they create.

This episode is not about blaming leaders for everything that goes wrong. It is about becoming secure enough to ask one question:

“What part of this belongs to me?”

Sarah explores why success and authority can actually make self-awareness harder, why employees may stop giving honest feedback even when a leader believes their “door is always open,” and what research tells us about the gap between how self-aware people think they are and how self-aware they actually are.

She also discusses the surprising research behind high-performing healthcare teams that reported more errors, not necessarily because they made more mistakes, but because people felt safer talking about the mistakes that were already happening.

The episode challenges leaders to examine patterns, not just people.

If every employee becomes “too sensitive,” maybe the communication deserves another look.

If nobody takes initiative, maybe the leader is unintentionally overriding every decision.

If the same problem keeps returning with different people, maybe the system deserves investigation too.

And because the leader is part of the system, sometimes that investigation has to include us.

Episode 139 also sets up the final episode of Season 5 and The Human Side of Leadership™ Summer Series, followed by the Season 6 premiere in Episode 141.

In This Episode

Sarah explores the gap between intention and impact, why authority changes the way people communicate with leaders, how silence can become learned behavior, and why leaders should never mistake a lack of disagreement for genuine alignment.

She also looks at psychological safety, accountability, employee engagement, and why a leader’s title can create a power difference even when they see themselves as approachable.

The episode closes with one practical challenge: choose one recurring problem in your organization and ask yourself what you may be doing, allowing, rewarding, avoiding, or failing to communicate that is helping it continue.

Key Takeaways

• Self-awareness is more than understanding your intentions.
• Authority changes how people experience conversations with you.
• Silence does not always mean agreement.
• Good intentions do not erase poor impact.
• Psychological safety and accountability can coexist.
• Recurring problems are data.
• Leaders should examine systems, communication, and their own behavior before assuming the problem is always someone else.
• Feedback is information, not a verdict.
• Accountability that only travels downward is authority, not true accountability.

Featured Quotes

1. “Being a good person does not mean you can’t be the problem in the room.”
2. “My title changes the room whether I want it to or not.”
3. “Sometimes silence is learned behavior.”
4. “Good intentions do not cancel out bad impact.”
5. “Sometimes we create the behavior we later resent.”
6. “Patterns are data.”
7. “What part of this belongs to me?”
8. “You know your intentions. Other people know your impact. A mature leader needs information from both.”
9. “Accountability that only travels down an organization isn’t really accountability. It’s authority.”
10. “Your title should never make you unreachable. Your success should never make you unteachable.”

That’s Good Moment

Think of one recurring problem in your organization.

Pick one.

Maybe it is turnover, poor communication, missed deadlines, weak initiative, ineffective meetings, burnout, or a team that constantly brings every decision back to you.

Then ask:

What am I doing, allowing, rewarding, avoiding, or failing to communicate that might be helping this continue?

Sit with the question before answering it.

Then, if you really want to test your self-awareness, ask someone you trust what they see.

When they answer, do not immediately explain, correct, or defend your intentions.

Listen first.

You may discover the problem is not you.

You may discover part of it is.

Either answer gives you something useful.

Research and Statistics Mentioned

Research discussed in this episode includes findings from organizational psychologist Tasha Eurich suggesting that while roughly 95% of people believe they are self-aware, only about 10% to 15% may actually meet stronger criteria for self-awareness.

The episode also discusses Amy Edmondson’s research on psychological safety in healthcare environments, including the counterintuitive finding that stronger-performing teams sometimes reported more errors because employees were more willing to discuss mistakes.

Gallup research is also referenced regarding the influence managers have on employee engagement across business units.

Sponsor

The Human Side of Leadership™ Summer Series is sponsored by Dentistry Support®.

Dentistry Support® provides remote dental office support for dental practices across the country, including eligibility verification, billing and accounts receivable, phone support, and administrative services.

Dental practice owners and leaders can also access FREE TRAINING at DentistrySupport.com with practical resources covering leadership, team performance, dental operations, and real-world practice challenges.

Season 5 and Season 6 Teaser

Episode 139 leaves just one episode remaining in The Human Side of Leadership™ Summer Series.

Episode 140 will close Season 5 with one final question:

What will people remember about the way you led them?

Then Episode 141 officially opens Season 6 with a dedicated introduction to the new season, including what the season will cover, why this direction matters, and what listeners can expect as No Silver Spoons moves through the end of 2026 and begins preparing for 2027.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In Episode 138 of No Silver Spoons, Sarah Beth Herman talks about the uncomfortable line between supporting employees and rescuing them—including lessons she's learned from hiring family, former coworkers, and people she believed would perform differently for her.

This episode explores mistakes versus patterns, psychological safety versus accountability, what happens to your best employees when poor performance is repeatedly excused, and one question every leader should ask:

Who is paying for the consequence you're removing from someone else?

You might be the reason your employee still isn't performing.

Not because you failed to help them.

Maybe because you never stopped helping them long enough to find out what they would do on their own.

What Listeners Will Learn

Listeners will hear Sarah's perspective on hiring people she already knew, why family relationships can complicate accountability, and how familiarity can cause leaders to ignore performance warning signs they would recognize immediately in another candidate.

The episode also breaks down four situations leaders need to stop treating as though they're interchangeable: a mistake, a knowledge gap, a pattern, and a choice.

Most importantly, Sarah challenges leaders to look beyond the struggling employee and consider the impact repeated exceptions have on the people who consistently meet expectations.

Featured Quotes for Graphics

I'd have your team create quote graphics from these six:

“Seeing potential in someone does not obligate them to do something with it.” — Sarah Beth Herman“A relationship is not a performance qualification.” — Sarah Beth Herman“At some point, you have to believe the behavior.” — Sarah Beth Herman“Who is paying for the consequence I'm removing from this person?” — Sarah Beth Herman“Consequences don't disappear just because a leader removes them. Most of the time, they transfer to somebody else.” — Sarah Beth Herman“You can care deeply about somebody without carrying what belongs to them.” — Sarah Beth Herman

And the outside leadership quote referenced in the episode:

“Clear is kind.” — Brené Brown (Brené Brown)

That's Good Moment

This week's That's Good Moment puts the accountability conversation back on the leader.

Think about one person you're currently leading and ask:

What am I carrying that actually belongs to them?

Then work backward.

Have you clearly communicated the expectation? Have they been appropriately trained? Do they have the tools and resources they reasonably need? Do they understand what success looks like? Have you provided appropriate support?

If the answer is yes, there's one more question:

What consequence am I currently preventing this person from experiencing?

Maybe you're constantly reminding them. Maybe you're correcting their work before anyone notices. Maybe someone else is covering for them. Maybe you've moved the deadline again. Maybe you like them. Maybe they're family. Maybe you've known them for years.

The goal isn't to become less compassionate.

It's to recognize that you can care deeply about someone without carrying what belongs to them.

Research/Statistics for Team Use

These are the research points I would approve for graphics, captions, show notes, or episode promotion.

58,000+ teachers / approximately 545 schools / three years: Research examining psychological safety and accountability found that felt accountability had a cumulative positive impact on school performance, while psychological safety interacted with accountability and strengthened its effects under the conditions studied. (Academy of Management Journals)

170,000+ survey responses / 545 schools: Follow-up longitudinal research found the relationship among psychological safety, accountability, and organizational performance was more complicated than assuming psychological safety alone improves performance. (Academy of Management Journals)

Manager behavior matters: A Journal of Management field study found employees whose managers used monitoring behavior that reinforced accountability perceived greater accountability for their performance; perceived accountability mediated the relationship between managerial monitoring and subsequent performance. (Sage Journals)

Psychological safety ≠ low standards: Amy Edmondson has explicitly argued that psychological safety and high standards are not a trade-off. In healthcare, people need to be able to speak up about mistakes and problems while still being expected to perform at a high level.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Your team is reading you before you ever say a word.

They notice the rushed entrance, the change in your tone, the unusually short response, the tension you're carrying from the meeting before theirs. They may have no idea what happened, but when you're the leader, people naturally try to make sense of what they're experiencing.

In Episode 137 of No Silver Spoons, Sarah Beth Herman continues The Human Side of Leadership summer series with a deeply personal conversation about emotional intelligence, integrity, confidentiality, and the responsibility leaders have for what they bring into a room.

Sarah shares a story from her early thirties about an annual performance review she still remembers years later. She was overseeing more than 30 dental practices, had taken on significantly more responsibility, and walked into the meeting expecting her compensation to reflect the value she was bringing to the organization.

What stayed with her wasn't actually the raise.

It was the room.

Before the conversation really began, she could sense something had changed in the leader sitting across from her. Looking back now, after 12 years of owning and leading her own company, Sarah sees that experience very differently.

The conversation raises a bigger question:

What are you carrying into the rooms you're responsible for?

This episode explores the research behind emotional contagion and emotional intelligence, but it also goes somewhere leadership conversations don't often go: the responsibility that comes with access.

As leaders grow, they gain access to more information. They know what's happening financially. They know who's struggling. People confide in them. They sit in conversations others don't. They may know personal details about employees, clients, and the business that most people never hear.

But access is not permission.

Inspired by something Sarah encountered while completing HIPAA certification at Dentistry Support, this episode introduces a different way to think about the idea of "minimum necessary" in leadership. Not as a HIPAA rule applied outside its proper context, but as a question leaders can ask themselves about the information, emotions, assumptions, and experiences they carry from one room into another.

Because emotional intelligence isn't about becoming emotionless.

It's about becoming aware enough to recognize what belongs in the room and what doesn't.

In This Episode

Sarah explores why a leader's emotional presence can affect an entire room, what research on emotional contagion teaches us about the way feelings move through teams, and why emotional intelligence involves much more than staying calm.

She also discusses the difference between self-awareness and self-minimization, including an important lesson she wishes she'd understood earlier in her career:

You can know where you need to grow without pretending you don't know where you're already strong.

The episode moves into the ethical side of leadership and asks what happens as leaders gain access to increasingly sensitive information. Sarah challenges leaders to consider whether everything they can know is something they actually need to know, and whether information entrusted to them is influencing decisions where it doesn't belong.

Most importantly, she asks leaders to examine whether frustration from one conversation is quietly becoming someone else's burden in the next.

Key Takeaways

Having an emotion is not the same thing as handing your emotion to everybody else.

Emotional intelligence does not require leaders to pretend everything is fine. Sometimes saying, "I'm frustrated this morning, but it has nothing to do with anyone on this call," creates far more stability than forcing everyone to guess.

Self-awareness does not require self-minimization.

Knowing your weaknesses shouldn't require pretending you don't know your strengths.

People experience more than your words.

They experience tone, silence, hesitation, urgency, body language, and consistency. Leaders cannot control every interpretation, but they can become more intentional about what they're communicating.

Leadership gives you access. Access is not permission.

Knowing something does not automatically give you permission to repeat it, carry it into another conversation, or allow it to shape an unrelated decision.

Integrity matters when people don't have all the information.

Sometimes leadership means making a principled decision even when sharing confidential information would make that decision easier for others to understand.

That's Good Moment

This week's actionable challenge is intentionally simple.

Before one meeting every day, give yourself ten seconds.

Before you walk through the door, click Join, or pick up the phone, ask yourself:

What am I carrying right now?

Does it belong in this conversation?

What does the person on the other side of this interaction actually need from me?

You may realize you're still irritated about the meeting you just left. You may recognize that something you know about the person is influencing the way you're approaching them. You may discover you're worried about something that hasn't even happened yet.

Or you may realize you're completely fine.

The point isn't to always change something.

The point is to notice.

Because leaders who don't examine what they're carrying can unintentionally make everybody else carry it too.

Leaders who notice have a choice.

Quotes From Episode 137

"Having an emotion is not the same thing as handing your emotion to everybody else."

"Self-awareness does not require self-minimization."

"Access is not permission."

"Integrity is also who you are when everybody is watching, but they don't have all the information you have."

"Just because I'm carrying something difficult doesn't mean everybody who interacts with me that day needs to carry a piece of it too."

"Sometimes the most emotionally intelligent thing you can do isn't hide what you're feeling. It's give people enough context that they don't have to create their own."

"Leadership isn't something we perform for people. It's something people experience from us."

"We get to choose what enters the room with us."

Research Mentioned

Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4), 644–675.

Levitt, J. S., Coutifaris, C. G. V., Green, P. I., Jr., & Barsade, S. G. (2024). Timing is everything: An imprinting framework for the implications of leader emotional expressions for team member social worth and performance. Organization Science.

The episode also discusses research examining the relationship between emotional intelligence and leadership effectiveness.

Short Podcast-App Description

What are you carrying into the room before you ever say a word?

In Episode 137 of No Silver Spoons, Sarah Beth Herman shares a personal story from an annual review early in her career and explores emotional intelligence, emotional contagion, integrity, confidentiality, and the responsibility that comes with leadership access.

Because your team doesn't need you to be emotionless. They need you to be aware of what you're asking them to carry with you.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this No Silver Spoons episode from the “Human Side of Leadership” summer series, the host (a CEO at Dentistry Support) argues that good leadership doesn’t require being liked all the time, but it does require kindness, respect, clarity, and accountability. She distinguishes being liked from being trusted, and kindness from people-pleasing, warning that measuring leadership by others’ happiness leads to softened feedback, postponed conversations, and managing reactions instead of leading. Citing Gallup data on workplace respect and research on cultural intelligence (CQ), she explains how leaders should adapt communication across different backgrounds without abandoning standards, offering examples for handling tears, fairness complaints, quiet employees, and difficult high performers. She emphasizes that avoiding accountability harms the whole team, that retention can’t be pursued at any cost, and closes with practical reflection questions and decision tests for leaders.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Every leader has asked the question.

"How do I become better?"

But what if we've been asking the wrong question all along?

In this episode of The Human Side of Leadership™ Summer Series, Sarah Beth Herman challenges one of the biggest myths in modern leadership: the belief that successful leaders all look, sound, and lead the same way.

Drawing inspiration from Seth Godin's Purple Cow Theory and a leadership lesson shared by MrBeast, the world's largest YouTube creator, Sarah explores why remarkable leaders aren't the ones who imitate what everyone else is doing—they're the ones courageous enough to become the most authentic version of themselves.

Whether you lead a dental practice, a business, a nonprofit, or simply influence the people around you every day, this conversation will encourage you to stop chasing someone else's leadership style and start building trust through consistency, character, and authenticity.

Because your team doesn't need another copy.

They need you.

In This Episode

• Why comparison quietly steals confidence from even experienced leaders.
• The difference between learning from great leaders and trying to become them.
• What Seth Godin's Purple Cow Theory teaches us about standing out without performing.
• The leadership lesson Sarah Beth learned from MrBeast's approach to creating remarkable work.
• Why consistency builds trust faster than charisma.
• How authenticity becomes one of the greatest competitive advantages a leader can develop.
• Practical questions every leader should ask before trying to imitate someone else's success.

Key Takeaways

• Authentic leadership isn't about being louder. It's about being genuine.
• Your team remembers how you show up on ordinary days far more than inspirational speeches.
• Learning from others should strengthen your leadership—not replace it.
• Trust is built through consistency, honesty, and character.
• Becoming remarkable often begins by becoming comfortable with who you already are.

Memorable Quotes

"The world doesn't need another copy. Your team doesn't either." "Learning from someone should expand who you are, not erase who you are." "People don't remember perfect leaders. They remember trustworthy ones." "Confidence doesn't have to be loud. Character rarely is." "Your team isn't asking you to become someone they admire online. They're asking you to become someone they can trust in real life." "Extraordinary leadership is built on ordinary Tuesdays." "Consistency will always outlast charisma." "The greatest competitive advantage you'll ever have is becoming unmistakably yourself."

That's Good

If there's one thing I hope you remember from today's conversation, it's this:

Stop asking...

"How can I become more like them?"

Start asking...

"How can I become the leader my people actually need?"

Study great leaders.

Read their books.

Learn from their experiences.

But don't confuse learning with becoming.

The strongest leaders aren't copies.

They're originals.

Maybe your Purple Cow isn't doing something no one has ever done before.

Maybe it's having the courage to lead with integrity, consistency, and authenticity in a world that's constantly asking you to perform.

That's good.

Resources Mentioned

• Godin, S. (2003). Purple Cow: Transform Your Business by Being Remarkable.
• Maxwell, J. C. (2007). The 21 Irrefutable Laws of Leadership.
• YouTube Creator Blog. MrBeast reaches 500 million subscribers and receives YouTube's custom 500M Play Button.
• MrBeast interviews discussing the Purple Cow concept and creating remarkable content.

Connect with Sarah Beth Herman

Sarah Beth Herman, MBA, is the Founder and CEO of Dentistry Support®, an award-winning dental practice support organization helping practices strengthen operations, improve revenue cycle management, and build exceptional patient experiences.

She is also the creator and host of the No Silver Spoons podcast, where she explores leadership, entrepreneurship, business growth, and the human side of building organizations that last.

Learn more:

www.DentistrySupport.com

www.NoSilverSpoonsPodcast.com

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Welcome back to The Human Side of Leadership™ Summer Series, a special ten-part series on No Silver Spoons where we go beyond business strategies and leadership clichés to explore what truly drives the way we think, lead, communicate, and make decisions.

In this episode, The Stories We Tell Ourselves, Sarah Beth Herman explores one of the most overlooked forces shaping our leadership, relationships, businesses, and lives: our inner narrative.

Have you ever noticed how two people can experience the exact same event and walk away believing completely different things?

One sees rejection. Another sees redirection.

One sees failure. Another sees feedback.

The difference isn't always what happened. More often, it's the story we attach to what happened.

Drawing from neuroscience, psychology, real business experiences, and personal reflection, Sarah Beth challenges listeners to question the assumptions they've accepted as truth. This isn't another conversation about positive thinking or "changing your mindset." It's about understanding how our brains naturally fill in the gaps when we don't have complete information—and how those stories quietly influence the decisions we make every day.

If you've ever questioned your worth after a setback, assumed the worst in a relationship, or allowed an old belief to shape your future, this episode will encourage you to pause, become curious, and ask a better question.

Because sometimes the greatest breakthrough doesn't come from changing your circumstances.

It comes from changing the story you've been believing.

In This Episode

• Why our brains create stories before we have all the facts.
• The neuroscience behind why we seek certainty over accuracy.
• How confirmation bias quietly reinforces the beliefs we already hold.
• Why two people can experience the same event and create completely different futures.
• How the stories we rehearse influence our leadership, relationships, businesses, and personal growth.
• A practical framework for recognizing when your inner narrative is shaping your decisions more than reality itself.

Memorable Quotes

"We don't make decisions based on reality. We make decisions based on the meaning we've assigned to reality.""The event isn't always what changes your life. The story you attach to the event often does.""Not every thought deserves your trust.""Fear wants to finish the story before it's written. Wisdom is willing to wait another page.""The stories you rehearse become the expectations you carry.""Sometimes clarity doesn't come from finding the answer. It comes from questioning the story."

Resources Mentioned

• Barrett, L. F. (2017). How Emotions Are Made: The Secret Life of the Brain.
• Frankl, V. E. (2006). Man's Search for Meaning.
• Kahneman, D. (2011). Thinking, Fast and Slow.
• Fields, R. D. (2008). White matter in learning, cognition and psychiatric disorders. Trends in Neurosciences.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

What if resignation isn't the beginning of the story?

What if it's simply the moment you finally realize someone has already been leaving for months?

In this episode of No Silver Spoons, Sarah Beth Herman explores one of the most overlooked realities of leadership: people rarely disengage overnight. Whether it's an employee, a client, a patient, a friend, or even a family member, relationships often begin to drift long before anyone says goodbye.

Drawing from more than two decades of leadership experience, building multiple organizations, and hiring over 700 people across nine countries, Sarah Beth shares the lessons she's learned about recognizing the quiet signs of disengagement before they're impossible to ignore.

You'll also discover what neuroscience reveals about psychological safety, why people need more than compensation to thrive, and how small moments of encouragement can completely change someone's trajectory.

This episode isn't about preventing every resignation. It's about becoming the kind of leader who notices people before they quietly disappear.

In This Episode

• Why people rarely leave a job overnight
• The hidden difference between disengagement and discouragement
• How leaders unintentionally create environments where people withdraw
• The neuroscience behind psychological safety and belonging
• Why intent and impact are often very different
• Leadership behaviors that help people feel seen, valued, and trusted
• Questions every leader should begin asking themselves today
• The power of noticing people before they stop believing they matter

Memorable Quotes

"Resignation is rarely the beginning of the story. It's usually the final chapter."
"The absence of complaints doesn't always mean the presence of health."
"Intent and impact aren't always the same thing."
"People don't usually stop caring overnight. They stop believing their contribution matters."
"Leadership isn't measured by how many people work for you. It's measured by what people become because they worked with you."

Leadership Reflection

Before your day ends, ask yourself:

• Who haven't I encouraged lately?
• Who has quietly stopped contributing?
• Who have I unintentionally overlooked because they're dependable?
• Who needs to know today that they matter?

Sometimes the smallest conversations create the biggest impact.

This Week's Challenge

Choose one person on your team—or in your life—and intentionally make them feel seen this week.

Write the note.

Send the text.

Make the phone call.

Offer the encouragement.

Don't assume people already know they're valued.

Tell them.

Resources Mentioned

• Amy Edmondson – The Fearless Organization
• Naomi Eisenberger – Research on social rejection and the neuroscience of belonging
• Deci & Ryan – Self-Determination Theory
• Harvard Business Review research on psychological safety and employee engagement

Continue the Conversation

If this episode challenged or encouraged you, share it with another leader who is committed to building healthier workplaces and stronger relationships.

Don't forget to subscribe to No Silver Spoons so you never miss an episode in our 10-part Human Side of Leadership™ Summer Series.

Coming Next Week

Episode 134

The Stories We Tell Ourselves
How Your Internal Narrative Shapes Your Leadership, Relationships, and Future

The conversations happening inside your mind influence every decision you make. Next week, we'll explore how limiting beliefs, identity, and self-talk quietly shape the leader you become—and how changing your story can change your future.

Connect with Sarah Beth Herman

Sarah Beth Herman, MBA, is the CEO and Founder of Dentistry Support®, an award-winning virtual dental support organization serving practices across the United States. She is an entrepreneur, speaker, educator, and host of No Silver Spoons, where she shares practical leadership insights rooted in experience, psychology, neuroscience, and real-world business.

Learn more about Dentistry Support® at www.dentistrysupport.com

If this episode made you stop and think, we'd love for you to leave a review and share it with someone who leads others. Sometimes the right conversation at the right time can change far more than we realize.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman continues her 10-part series, The Human Side of Leadership, with an episode subtitled “Why Smart People Stay Stuck,” exploring how being stuck can look productive or successful while real change is avoided. She argues smart people don’t stay stuck due to lack of information, but because the brain’s primary job is survival, constantly predicting risk based on past experiences; citing Dr. Lisa Feldman Barrett, she explains the brain is trying to protect us, not sabotage us. Instead of seeking fearlessness, she encourages moving forward with fear in the “passenger seat,” taking small steps and practicing new behaviors. She discusses neuroplasticity, emphasizing that repeated actions rewire the brain, and references James Clear’s idea that each action is a vote for the person you believe you are. She closes by urging listeners to take one small step today and previews next week’s topic: why great employees leave.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Welcome to the Beginning of a New Series

What if the greatest leadership skill isn't having better answers?

What if it's learning to better understand people?

In this special episode of No Silver Spoons, Sarah Beth Herman, MBA, launches The Human Side of Leadership™, a brand-new 10-part series exploring the psychology behind leadership, communication, decision-making, trust, team dynamics, and the human behaviors that shape every successful business.

Drawing from more than 25 years in dentistry, building five companies, hiring 700+ employees across nine countries, and partnering with hundreds of dental practices throughout the United States, Sarah Beth shares why she's become fascinated with one thing above all else:

Patterns.

Not financial patterns.

Not business trends.

Human patterns.

Throughout this series, you'll discover how curiosity, observation, and a deeper understanding of human behavior can transform the way you lead your dental team, communicate with patients, grow your practice, and strengthen relationships both professionally and personally.

This isn't a series about having all the answers.

It's an invitation to ask better questions.

In This Episode

• Why The Human Side of Leadership™ was created
• Lessons learned from hiring more than 700 employees across nine countries
• Why experience is valuable because it reveals patterns, not because it guarantees answers
• The connection between leadership, curiosity, and lifelong learning
• How neuroscience and behavioral psychology have influenced Sarah Beth's leadership philosophy
• Why understanding people may be the greatest competitive advantage any leader can develop
• What listeners can expect throughout this 10-week series

Coming Next Week

Episode 132

Your Dental Practice Doesn't Have a Staffing Problem. It Has a Systems Problem.

Sometimes hiring another employee is exactly the right decision.

Other times, it's simply covering up a process that was never working in the first place.

Next week, we'll explore why great leaders learn to identify root causes before implementing solutions and how stronger systems create stronger teams.

About Sarah Beth Herman, MBA

Sarah Beth Herman is the Founder and CEO of Dentistry Support®, a nationally recognized dental support organization helping practices improve operational efficiency through insurance eligibility verification, dental billing, accounts receivable management, patient phone support, scheduling support, and administrative systems.

With more than twenty-five years of experience in dentistry and business leadership, Sarah Beth has built multiple companies, hired more than 700 employees across nine countries, and worked alongside hundreds of dental practices across the United States.

She is passionate about helping leaders better understand the people they serve because she believes leadership begins with curiosity, not certainty.

Learn More About Dentistry Support®

Dentistry Support® partners with dental practices nationwide to provide experienced administrative support that helps practices reduce overhead, improve consistency, increase operational efficiency, and create exceptional patient experiences.

Our services include:

• Dental Insurance Eligibility Verification
• Dental Billing
• Accounts Receivable Management
• Patient Phone Support
• Scheduling Support
• Insurance Follow-Up
• Dental Practice Administrative Support
• Dental Office Systems & Operational Consulting

If You Enjoyed This Episode

If today's conversation challenged your perspective, consider sharing it with another leader, dentist, office manager, entrepreneur, or business owner who enjoys thinking a little deeper about people, leadership, and communication.

Your support helps us continue bringing meaningful conversations to leaders inside and outside the dental profession.

Thank you for listening to No Silver Spoons.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman reflects on 130 episodes of No Silver Spoons and explains the podcast’s purpose: thinking together across dentistry, business, leadership, neuroscience, and entrepreneurship while encouraging listeners to question her rather than borrow certainty. Drawing on years of learning from books, coaches, clients, and experience building multiple companies, she argues there is no single blueprint for success—only pieces—and cites Daniel Kahneman’s line about being “blind to our blindness” to highlight human blind spots. She explores why people resist new information, focusing on cognitive dissonance, identity protection, and the brain’s core question of safety rather than truth, applying this to patient behavior and team change. She previews a 10-episode End of Summer Series on leadership psychology, decision-making, trust, communication, change, burnout, systems, patient behavior, and culture, and challenges listeners to stay curious and ask what someone might be protecting during disagreement.

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SOCIALS:
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman reflects on a dentist frustrated by unscheduled diagnosed treatment and argues the issue is often misnamed as “treatment acceptance” when it is really a decision-making problem rooted in uncertainty and perceived risk. Drawing on neuroscience and experience, she explains that patients can understand a diagnosis yet still hesitate because the brain treats uncertainty like danger, amplifying fears about cost, discomfort, surgery, or past trauma. She distinguishes explaining from reassuring, emphasizes that money is frequently not the primary barrier, and notes that unspoken concerns—trust, fear, overwhelm, or prior experiences—often drive delays that sound like “I’ll think about it.” High-performing practices focus less on closing and more on listening, curiosity, and emotional intelligence to uncover the real issue, build trust over time, and create conditions where better decisions happen naturally.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sara Beth Herman argues that going out of network isn’t a strategy if a dental team doesn’t understand the revenue cycle and can’t consistently verify and explain benefits, collect patient portions, document limitations, track and appeal claims, and communicate clearly. She reframes insurance verification as revenue protection, patient communication, treatment acceptance, and trust, warning that “active” coverage isn’t the same as “covered” or “payable.” Herman cautions that software and AI tools can help but don’t replace human judgment, and that overwhelmed, under-trained, burnt-out front offices create costly patterns—missed waiting periods, frequency limits, annual max usage, downgrades, attachment errors, and incorrect posting—that add up to write-offs, delays, and upset patients. She urges practices to audit upstream processes, improve training or support (including outsourcing), manage tone and clarity with patients, and make data-driven decisions amid increased denials, payer scrutiny, and 2026 CDT code changes.

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SOCIALS:
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The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman hosts a podcast swap episode featuring her interview with Dr. Howard Farran focused on dental insurance, billing, and practice operations. Farran raises concerns about young dentists facing debt, DSOs, stagnant insurance fees, and staffing shortages; Herman argues dentistry has been overcomplicated and urges removing “noise” with simple standards: work every outstanding claim every 10 days, use portals and EFTs, and collect what you produce in the same month. They discuss credentialing, being in- vs out-of-network, assignment of benefits, and payment slowdowns near quarter/year ends, plus a VA example where approvals and payments can be 3–10 days despite office misconceptions. Herman explains Dentistry Support’s virtual front office model, daily/monthly reporting, and recommends hiring non-dental sales talent for the front desk, incentivizing 98–101% collections through pre-collecting and payment options like Klarna and Affirm.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sarah Beth Herman explains that angry dental patients are usually the result of earlier breakdowns—especially assumptions and gaps in communication—rather than isolated incidents like a bill or negative review. She argues communication should be measured by patient understanding, not information delivered or signatures obtained, and notes dissatisfaction in healthcare is often driven by communication issues. Herman describes common dental office personality types (rockstar, approval seeker, controller, relationship builder, quiet observer) and how each can unintentionally contribute to confusion, emphasizing that acknowledgement matters before explanations and that “clear is kind.” She identifies five non-clinical hotspots where frustration is created—phone, scheduling, treatment presentation, insurance, and billing—and offers a response framework: slow down, listen, understand, clarify, solve. She also highlights Dentistry Support Academy’s training programs and shares the show’s 2026 Best of the Valley podcast award from Phoenix Magazine.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sara Beth Herman of No Silver Spoons shares that she was named one of Phoenix Magazine’s 2026 Healthcare Heroes, explaining she paused to fully acknowledge the milestone and emphasizing that the recognition reflects operational impact in healthcare rather than transactional visibility. She discusses continuing to build amid uncertainty, including taking a major private risk with her husband, and warns that others’ advice often reflects their own fears, requiring discernment. Drawing from her work at Dentistry Support, she frames leadership as stewardship—quiet, consequential operational work that creates healthier teams and patient outcomes—and contrasts durable cultivation with performative success. She notes she went ten years in business before her first publication and credits “invisible preparation” for readiness. In her “That’s Good” moment, she encourages listeners not to mistake slow seasons for failure, shares completing an MBA and pursuing a second master’s, and credits her team for collective excellence, redefining success as integrity, peace, sustainability, and relationships.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sarah Beth Herman challenges the popular phrase “not my circus, not my monkeys,” arguing that while boundaries matter, emotional disengagement is increasingly being confused with wisdom, quietly eroding workplace and relational culture through breakdowns in communication, trust, and shared responsibility. Drawing on her leadership experiences—being denied a hard-earned promotion, having offices reassigned after building strong teams, and being dismissed when requesting travel compensation—she explains how feeling unsupported drives self-protection and avoidance, reinforced by neuroscience and the brain’s desire to escape discomfort. She contrasts grounded leaders who regulate and stay present with reactive people who escape, critiques social-media performative leadership, and shares Sidney Weinberg’s rise at Goldman Sachs as a lesson in serving before leading. She emphasizes that real leadership is steady ownership and emotional resilience, and she thanks sponsor Dentistry Support while previewing an upcoming Phoenix Magazine feature.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sara Beth Herman explains recent Google Business Profile and Google Maps review disruptions affecting dental offices and other local businesses, including disappearing reviews, paused review activity, profile flags, and ranking fluctuations. She cites Google’s April 16, 2026 announcement of stronger AI and Gemini-powered detection of suspicious review behavior, which can trigger review removals, temporary review pauses, owner alerts, and warning banners, and notes Google’s 2025 enforcement numbers (292M policy-violating reviews removed/blocked, 79M suspicious edits blocked, 13M fake profiles removed). She also highlights the FTC’s fake review rule effective Oct. 21, 2024, making deceptive practices a legal and ethics issue. Herman urges practices to stop relying solely on reviews, avoid QR-code/third-party redirects and on-site geotagged reviews, request honest feedback ethically, and diversify growth through websites, modern SEO, educational content, advertising, referrals, and stronger internal systems.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

The host of No Silver Spoons shares a rare personal episode documenting her trip from Colorado to Michigan for Grace Christian University graduation weekend, where she received her MBA and delivered the commencement speech she previously announced in episode 121. She describes university-hosted events, a banquet where she was unexpectedly given the Delta Epsilon Chi Award (noting only 7% of graduates receive it), a cold-weather campus photo shoot, and a memorable moment when her daughter cheered during her MBA hooding. She explains the ceremony is edited to 28 minutes and available visually on YouTube. In her commencement address, Sarah Beth Herman reflects on hardship, reconciliation during 17 hospice days with her estranged mother, faith, entrepreneurship with her husband, becoming a mother to her daughter, and lessons on renewing the mind, rejecting fear, stepping forward like Esther, and leaving people better than you found them.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman explains that major “arrival” moments are not what create momentum; they are evidence of long-term faithfulness shown through keeping promises, leading with integrity, consistency without feedback, and making values-aligned decisions even when costly. She emphasizes that leadership and sustainable business are built on normal days, repeated choices, and trust rather than chasing visibility. She shares a recent unexpected example: Grace Christian University’s President Kemper called to ask her to be the commencement speaker for the 2026 graduating class, despite her having finished her MBA in December 2025 and not planning to attend graduation. The invitation made her reflect on years of late nights and persistence, reinforcing her message to stay faithful, lead well in the mundane, and be ready for unforeseen opportunities.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth, CEO of Dentistry Support, responds to reactions to episode 119 about her family being pressured and told they couldn’t leave a dental office without paying $1,460, arguing the root issue isn’t insurance or a signed treatment plan but breakdowns in communication about money. She explains that teams often hide behind signatures and “that’s how we do it” because they’re uncomfortable discussing finances, and emphasizes the missing step is confirming understanding by having patients repeat expected costs and options. She outlines warning patterns (patients saying “I didn’t know,” staff saying “we told them,” rushing, same-day add-ons, blaming insurance) and a remedy: slow down, remove pressure, take ownership, clarify, explore options, and protect patient dignity. She provides sample dialogues for potential balances, denied estimates, appeals, and non-ideal outcomes, and promotes free trainings and mentorship through Dentistry Support.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth, CEO of Dentistry Support, shares a personal story about referring her financially struggling family to a trusted dental office with a state aid plan, after clearly instructing the front office to pre-authorize care and call her for any out-of-pocket costs. After an initially excellent experience, her stepmom agreed to same-day additional treatment during a crown adjustment without understanding it carried a $1,460 balance the office said had been denied since February; the family was told they couldn’t leave until it was paid, leading to a chaotic, shouting phone call and distress for her parents. Sarah Beth paid but emphasizes the issue was mishandled communication, leadership, and accountability. She outlines lessons: honor financial-responsibility notes, signatures aren’t understanding, collect balances upfront, pursue appeals and alternatives, de-escalate to protect patients, and recognize one bad moment can erase many good ones.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, explains her leadership philosophy of “leaders go first” in responsibility, honesty, accountability, steadiness, and learning—especially when facing criticism, mistakes, client losses, or bad reviews. She argues that avoiding discomfort is image management, while leadership is exposure that sets the tone for psychological safety and candor. Drawing on experiences with the Better Business Bureau (including Dentistry Support winning the 2025 Torch Award for ethics), she discusses why a mix of reviews can be transparent and useful, and how to evaluate criticism without panicking or dismissing it. She references research and thinkers including Amy Edmondson, Brené Brown, Satya Nadella, and Jeff Bezos, emphasizing a “learn-it-all” culture, self-compassion, and measuring leadership by how effectively you respond when things go wrong.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman, CEO of Dentistry Support, explains that businesses feel “heavy” not because people are failing but because systems are inefficient, and encourages leaders to prioritize improved efficiency over perfection. She notes that pushing teams toward perfection increases stress and burnout without meaningfully improving performance, and argues that clarity, structure, and support prevent most failures. While AI can help, it cannot remove real-world complexity—especially in dentistry with inconsistent insurance and unpredictable patient paths—so the goal should be “better,” not perfect. She highlights common friction points like phones, eligibility, and billing/AR that create missed opportunities, confusion, and lost revenue, and emphasizes fixing processes before scaling. She describes Dentistry Support’s onboarding, SOP development, weekly meetings, and a $300 six-month discount code “podcast,” then closes with advice to stop waiting for perfect conditions and improve one decision at a time.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth Herman — MBA, 5x CEO, and 8-figure entrepreneur — shares her executive perspective on interviewing after conducting more than 1,000 interviews throughout her career.

From hiring top talent to winning clients and building companies, Sarah explains why resumes often matter far less than people think, how emotional intelligence shapes leadership, and why energy and authenticity influence interviews more than scripted answers.

She also shares her thoughts on how tools like ChatGPT are changing the way candidates prepare — and sometimes making interviews feel less authentic.

Whether you're:

• Preparing for a job interview
 • Hiring new team members
 • Pitching your services to clients
 • Growing into a leadership role

This episode offers a candid look at what truly makes someone stand out in professional conversations.

In This Episode You'll Learn

• Why resumes are often less important than mindset
 • The leadership traits experienced interviewers notice quickly
 • How emotional intelligence influences professional success
 • The role energy and authenticity play in interviews
 • Why trying to impress people can actually hurt your chances

About the Host

Sarah Beth Herman holds an MBA, is a 5-time CEO, owns five companies, and is an 8-figure entrepreneur. She has interviewed over 1,000 professionals across her career and frequently speaks on leadership, entrepreneurship, and business growth.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In the previous episode of No Silver Spoons, we talked about one of the biggest operational misconceptions in dentistry:

The belief that front office teams need to be perfect in order for a practice to run smoothly.

But perfection isn’t the real goal.

Efficiency is.

In this follow-up episode, Sarah Herman continues the conversation by exploring what actually happens when a dental practice reduces administrative overload and restructures the way work gets done.

Because when front office teams are no longer buried in insurance verification, billing follow-ups, and administrative backlog, something powerful happens.

They regain the time and focus needed to support the activities that truly drive practice growth.

Things like:

• Answering new patient calls
 • Filling schedule gaps
 • Supporting treatment acceptance
 • Maintaining recare systems
 • Strengthening patient relationships

This episode explores the real impact of giving dental teams the operational support they need.

What You'll Learn in This Episode

• Why many dental practices feel overwhelmed even when teams are working hard
 • The difference between busy activity and revenue-producing activity
 • What happens when front office teams gain back hours of their day
 • How administrative support improves both team morale and patient experience
 • Why operational clarity helps dentists focus on leadership and growth
 • What implementation actually looks like when adding administrative support

The Question Every Dentist Should Ask

If your front office suddenly had three to four extra hours every day, what would they focus on?

Would they:

• Follow up with unscheduled treatment
 • Return missed calls from potential patients
 • Fill cancellations more quickly
 • Strengthen recare systems
 • Improve patient communication

These are the activities that move practices forward.

But when administrative tasks consume the day, they often receive the least attention.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sarah Beth Herman argues that dentistry’s biggest operational misunderstanding is expecting perfection from front office teams in systems not designed for it, creating stress, frustration, and lost profitability. She says dentistry has a structure problem: the front office becomes a catchall for phones, patients, insurance verification, claims, payments, aging follow-up, scheduling, and more, which crowds out revenue-producing work like answering new patient calls, scheduling treatment, filling cancellations, protecting recare, and improving treatment acceptance. She reviews practice finances (60–65% overhead; payroll often 25–30% of collections but frequently 45–49%) and the hidden costs of hiring, noting practices are often misallocated rather than overworked. She explains why AI can assist but human judgment is still required for insurance complexity, and describes Dentistry Support’s flat-rate model handling eligibility, billing, phones, and reporting so in-office teams can focus on growth, with a ~10-business-day onboarding and 24/7 HIPAA-compliant chat.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sarah Beth Herman discusses why phone skills and customer service are critical in dentistry, calling the phones the “front door” to revenue, culture, and patient experience. Drawing on her 2017 role as chief of training and talent development for a 1,500-employee dental group across 45 locations, she explains that trust is built in the first minutes of a call and that customer service is a trained skill, not a personality trait. She debunks common beliefs that phones are “fine,” patients will call back, and customer service comes naturally, emphasizing systems and practice-specific SOPs. Practical tools include warm call openings, confident information gathering, reflective listening, and clear next steps. She outlines the “tell, show, do, review” training method and frames phone performance as a leadership responsibility, then closes with Dentistry Support resources and services.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman shares a pop-up podcast episode announcing the Dentistry Support White Coat of Honor, a free award created to celebrate dentists who exemplify integrity, leadership, exceptional patient care, and strong team culture. She explains that unlike many paid recognition programs, there is no cost to be nominated, and nominees do not need to be clients. Anyone—patients, team members, or peers—can nominate a dentist by commenting on a linked social post and completing a nomination form on dentistrysupport.com, including five questions about what makes the dentist stand out. Nominations are open now and close March 30, with the 2026 recipient announced March 31. The winner receives a framed award, a featured 30-minute podcast episode, a press release shared with the dental community, $150 for their team to celebrate, and a $500 credit toward Dentistry Support virtual services.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sarah Beth Herman explains that many exhausted business owners and leaders aren’t truly stuck—they’ve rehearsed the same patterns until they feel permanent. Drawing on neuroscience, she describes how real change comes from repeated experience and neural rewiring, not insight alone, because the brain prefers familiar pathways that require less energy. She connects this to entrepreneurship and scaling, arguing that business growth demands personal and identity growth, and that stability can feel unsafe to a nervous system trained in survival mode—sometimes leading entrepreneurs to unconsciously create chaos. She emphasizes that leadership maturity is shown by staying regulated while growing, since teams mirror a leader’s nervous system and culture becomes reactive or hesitant based on leadership patterns. Change requires alignment of behavior, environment, and repetition, plus willingness to be a beginner and practice consistent new responses. She shares an analogy about training her French bulldog, Cash, to address food aggression without changing his core personality—expanding capacity rather than becoming someone else. The episode’s takeaway: you are adaptable, growth is gradual, leadership requires identity evolution, and businesses scale only as far as the leader is willing to grow, encouraging listeners to study and repeat what successful people do, then share, rate, review, and reach out via show notes for guest suggestions.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Host Sarah Beth Herman discusses how repeated self-talk shapes mindset, nervous system regulation, and leadership, explaining neuroplasticity and how the brain reinforces the thoughts it repeats. She shares her own shift from self-criticism to the mantra “I’m on a winning streak,” describing how changing internal language helped her lead with more patience, trust, and consistency across her businesses. The episode reframes “winning” as alignment, peace, and steady progress, noting that visible achievements (including upcoming features on the front page of two magazines) are built through quiet, consistent discipline. She offers practical steps: choose a believable mantra, notice when inner dialogue tightens and pause, lead yourself with clarity and accountability rather than shame, and prioritize consistency over intensity. She highlights free leadership and communication trainings available at sarahbethherman.com and dentistrysupport.com/freetraining, and closes with key takeaways about repetition, leadership beginning internally, and energy shifting before outcomes, alongside a sponsorship message for Dentistry Support.
 

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' host Sarah Beth Herman discusses the evolving landscape of dental leadership in 2026. She emphasizes the increased complexity, visibility, and emotional demands faced by dental leaders today. The shift from personality-based to systems-based leadership is explored, highlighting the necessity of comprehensive support structures for sustainable practices. Key challenges such as decision fatigue, emotional load, and identity shift are identified, along with strategies to adapt and thrive. The critical role of technology, including AI, is examined, stressing the importance of supporting rather than replacing human roles. Herman underscores that modern leadership requires design, documentation, delegation, and clarity to ensure the longevity and success of dental offices.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' hosted by Sarah Beth Herman, the focus is on the critical role of front desk operations in dental practices as we approach 2026. The episode discusses how the first 30 seconds of a phone call can significantly impact patient trust, and how poor phone management reflects deeper issues within leadership and systems. Herman emphasizes that handling phones effectively is not merely an entry-level task but a revenue-driving, trust-building position. She explains the importance of tone, confidence, and training in creating a positive patient experience. The episode also explores the interconnectedness of phone skills with billing accuracy and overall practice efficiency. Practical solutions for improving phone management, such as role-playing scenarios and supporting front desk teams, are provided. Listeners are encouraged to audit their phone calls and align phone protocols with billing expectations. The episode concludes with key takeaways, including the notion that billing starts from the first phone call and the importance of evolving phone handling practices to meet modern standards.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, host Sarah Beth Herman addresses the pervasive issue of burnout in dental teams. She clarifies that burnout is not due to individual weaknesses but rather systemic issues in how modern dentistry is managed versus how it was led in the past. Sarah explores how the complexity of current dental operations, outdated leadership practices, and unrealistic role expectations contribute to burnout. She offers insight into how dental leaders can adapt, redefine roles, and implement supportive systems to mitigate burnout. Key takeaways include recognizing burnout as a leadership issue, the importance of structured clarity, and the need for leadership to evolve along with the dental industry.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth Herman discusses the importance of self-respect and intentionality in leadership roles. She shares personal stories from her own growth journey and emphasizes that how we show up externally often reflects our internal state. Sarah Beth explores the concept of 'enclothed cognition' and its impact on confidence and leadership authority. The episode underscores the need for preparation, self-respect, and maintaining high standards in the workplace, particularly in dental office environments. Sarah Beth concludes with actionable insights and offers mentorship for those looking to enhance their leadership skills and build intentional businesses.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, hosted by Sarah Beth Herman, the focus is on understanding the significant changes in the dental insurance landscape as we approach 2026. The episode provides detailed carrier updates from Delta Dental, Cigna, and MetLife, highlighting changes to plan materials, benefits, and coverage rules. Emphasis is placed on the importance of verification, accurate billing, and clear communication within dental practices. Sarah provides practical leadership insights, stressing the importance of updated CDT codes, full breakdowns of benefits, and efficient administrative systems. The episode also includes critical advice on documentation, especially for sedation procedures, and features helpful scripting for front desk interactions to ensure patient trust and accuracy. This educational content aims to prepare dental practices for the upcoming year and encourage proactive management of insurance-related challenges.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' host Sarah Beth Herman continues the story from last week about the night her home was invaded and robbed. She shares the emotional aftermath, the search for her missing dog, and the perspective shifts that followed. Sarah discusses the importance of reducing risk, learning from mistakes, and the parallels between home security and business leadership. She emphasizes resilience, preparedness, and the significance of outside perspective in leadership. This episode also highlights the services offered by Dentistry Support and provides information on how to connect with Sarah for mentorship and coaching.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In the first episode of the new year, Sarah Beth Herman of 'No Silver Spoons' shares a deeply personal and challenging start to 2026. After returning from a festive New Year's Eve celebration, Sarah and her husband discovered their home had been broken into, turning what began as a beautiful night into a traumatic experience. She discusses the leadership lessons learned from this event, focusing on resilience, facing disruptions, and the importance of robust systems in both personal life and business. Sarah emphasizes the importance of moving forward with clarity despite experiencing pain and trauma. The episode concludes with a promise of exploring themes of fear, healing, and restoration in the upcoming episodes.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this opening episode of Season 5 of 'No Silver Spoons,' host Sarah Beth Herman welcomes listeners, both new and returning. The season promises to focus on neuroplasticity—the brain's ability to change and adapt—highlighting how understanding our thought patterns can facilitate growth and leadership. Sarah reflects on the past seasons and explains that Season 5 will intentionally guide listeners to internalize and retrain their minds for better leadership, confidence, and personal growth. The episode ends with the introduction of the 'That's Good' moment, a segment that encapsulates key takeaways from each episode, emphasizing the importance of comprehending and applying these insights in real life.

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SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In the final installment of the Keep Going Series, Sarah Beth Herman recounts the transformative 12-week journey aimed at personal growth and resilience. She reflects on the challenges faced and conquered, motivating listeners to persist through difficulties with renewed strength and purpose. The episode underscores the importance of shedding outdated identities, embracing gratitude, and harnessing internal resilience. Sarah also shares valuable lessons from her own life, including the power of neuroplasticity, the significance of alignment, and the virtues of stewardship and intentional focus. The episode concludes with a call to share these impactful lessons with others, fostering a community of encouragement and mutual growth, while hinting at the upcoming Season 5 filled with higher leadership and spiritual depth.

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SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In week 11 of the 'Keep Going Series,' Sarah Beth Herman delves into the importance of finishing strong, regardless of the time of year. She recounts the challenges she's faced, from balancing her MBA program and managing multiple businesses to handling unexpected setbacks like chargebacks. Sarah Beth emphasizes the value of discipline over the desire to slow down and the impact of staying committed to future goals. She shares personal stories, including her recent Better Business Bureau Award, and offers practical advice on maintaining momentum. She concludes by encouraging listeners to create a 'finish list' to solidify their commitments and to recognize the importance of small steps in the journey towards becoming one's best self.

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

n this 10th episode of the 'Keep Going' series on No Silver Spoons, Sarah Beth Herman delves into the journey of becoming the person God intended you to be, particularly when faced with shifting social circles. Sharing a personal story about a challenging experience with a former friend group, Sarah underscores the importance of aligning with a supportive and healthy community. She highlights that identity should be rooted in God's vision rather than societal acceptance, and offers practical advice to reaffirm relationships that truly nurture and uplift. Sarah concludes with a call to express gratitude to those who have provided a safe and encouraging space, reinforcing that the path to becoming your true self is supported by genuine connections.

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SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In week nine of the 'Keep Going' series on No Silver Spoons, Sarah Beth Herman delves into the complexities and emotional challenges of hiring family members in business. Sharing her personal experience, Sarah Beth discusses the pitfalls of misplaced loyalty and the difficult decisions leaders must make to maintain peace and alignment. She emphasizes the importance of setting non-negotiable boundaries and holding onto personal convictions. Through this heartfelt narrative, listeners are encouraged to protect their purpose, maintain clarity, and prepare for a successful future despite past betrayals.

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SOCIALS:
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The Dental Collaborative: Facebook
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons', Sarah Beth Herman reflects on the profound experiences and lessons learned while working in a challenging corporate environment. Emphasizing the importance of conviction, Sarah shares a personal story of maintaining integrity and work ethic despite facing manipulation, sabotage, and toxic leadership. She discusses the neuroscience and spiritual aspects of conviction, and how it can guide us through professional hardships. The episode concludes with thought-provoking questions for reflection and a message of gratitude and faith. Tune in to explore the costs and rewards of staying true to your values.

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SOCIALS:
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The Dental Collaborative: Facebook
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this heartfelt episode and press release, Sarah Beth Herman narrates the incredible journey of her company, Dentistry Support, becoming the 2025 winner of the Better Business Bureau Torch Award for Ethics in the Pacific Southwest. She details the rigorous nomination and evaluation process, the initial disappointments, and the eventual triumph. Sarah emphasizes the importance of ethical business practices, the significance of human-centric support in a tech-driven world, and the emotional milestones along the way. This episode serves as an inspiring story for small businesses, particularly women-owned ventures, highlighting perseverance, integrity, and the impact of doing business ethically.

Press Release
Dentistry Support®
www.dentistrysupport.com
Corporate Headquarters: 623-257-3327
corporate@dentistrysupport.com
P.O. Box 1653, Queen Creek, Arizona 85142

Better Business Bureau. (2025). Torch Awards for Ethics. https://torchawards.bbbcommunity.org Better Business Bureau
Better Business Bureau. (2025). 2025 Torch Awards for Ethics FAQs and program materials. https://www.bbb.org/local/1126/bbb-foundations/torch-awards-for-ethics/arizona/about-the-awards Better Business Bureau+1
Dentistry Support®. (2025). 2024 Torch Awards for Ethics nominee page [Webpage]. https://www.dentistrysupport.com/2024-torch-awards-for-ethics Dentistry Support ®
Dentistry Support®. (2025). Company website. https://www.dentistrysupport.com Dentistry Support ®
No Silver Spoons®. (2025). Podcast home page. https://podcast.dentistrysupport.com/ Buzzsprout

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' host Sarah Beth Herman delves into the often overlooked challenges that come with achieving success. She shares her personal journey of reaching her long-term business goal of $80,000 in monthly revenue, only to discover that success brought a new set of responsibilities and emotional complexities. Sarah Beth explores themes of loneliness, the shift in relationships, and how ambition evolves from reaching milestones to sustaining them. She emphasizes the importance of gratitude, faith, and neuroplasticity in maintaining a positive mindset. Listeners are encouraged to celebrate their wins, protect their peace, and continue growing without the need to hide their success or feel guilty. The episode concludes with actionable insights on maintaining integrity and finding calm amidst the noise.

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SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' Sarah Beth Herman dives into the uninvited and relentless nature of pressure, especially when building businesses, dreams, or relationships. As part of the 'Keep Going' series, Sarah shares personal stories of starting her largest brand, Dentistry Support, around a kitchen table amidst family life. She discusses the initial hardships, the importance of obedience, and the necessity of resilience in the face of adversity. Sarah emphasizes the critical difference between being busy and building something meaningful. She provides practical tools and scientific insights on maintaining perseverance, along with a digital download called the 'Pressure Plan' to help listeners find calm in chaos. By sharing her experiences and invoking faith, Sarah aims to mentor her audience through real-life challenges, reinforcing that pressure refines and prepares us for future growth.

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SOCIALS:
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The Dental Collaborative: Facebook
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth discusses the significance of staying true to oneself in challenging situations. She shares personal experiences from her time working in a dental group, where she faced an unexpected shift in treatment after requesting fair compensation for her travel. Sarah Beth highlights the importance of maintaining integrity, honoring one's values, and building resilience. She also provides a weekly digital download to help listeners stay grounded and focused on their self-worth. This episode emphasizes that staying doesn't equate to weakness but wisdom and resilience.

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SOCIALS:
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The Dental Collaborative: Facebook
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this week's episode of No Silver Spoons, Sarah Beth Herman shares a deeply personal and heartfelt story about the complex dynamics of leadership, focusing on letting go when it hurts the most. Using the story of Irma, a once-promising employee who faced multiple challenges including accusations and a DUI, Sarah Beth explores themes of potential, grace, boundaries, and betrayal. Despite numerous attempts at mentorship and encouragement, Sarah Beth ultimately learns that you can't make someone love themselves into existence. The episode concludes with practical tips for leaders on how to handle betrayal, state facts over feelings, remain anchored in values, and protect peace. Listeners can also access a mindset worksheet designed to offer daily affirmations and clarity. Join Sarah Beth as she delves into the importance of knowing when to let go, not as a sign of failure, but as an act of faith and thriving leadership.


Let GO & Lead Worksheet now!

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, host Sarah Beth shares her personal journey of overcoming life's unexpected challenges. Through the story of her family's move to Arizona for a promising business opportunity that ultimately fell through, Sarah Beth emphasizes the importance of resilience, resourcefulness, and faith. She recounts how she turned a seemingly dire situation into a foundation for growth and success by leveraging her skills and maintaining a positive mindset. The episode includes practical advice on mindset rebuilding and offers listeners a digital download with affirmations and exercises to help reframe their inner narrative. Sarah Beth encourages listeners to keep going, highlighting that every challenging season prepares us for something bigger.

Dogwood Story

Mindset Rebuild: The Keep Going Affirmations Pack

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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, host Sarah Beth Herman delves into the importance of humility and hard work in leadership and business. Reflecting on her first job at Old Country Buffet, where she wore a humbling uniform and performed various tasks, Sarah shares five key principles for effective leadership: take care of people, kindness as part of the uniform, consistency builds trust, humility leads the room, and excellence starts small. She emphasizes that humility not only builds character but also forms the foundation for lasting success. 

The episode includes a digital download titled 'Small Work Big Trust, the SBH Standard Reflection Pack' for listeners to implement these lessons in their own lives.

Use promo code KEEPGOING to get it for just $5.

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SOCIALS:
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The Dental Collaborative: Facebook
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this powerful new season, host Sarah Beth Herman, 5x CEO and leadership mentor, opens up about the story that changed everything. This isn’t another polished business highlight reel. It’s real, raw, and completely human.

Episode 89 marks a new beginning — one built on resilience, humility, and the truth that success doesn’t come from looking the part. It comes from learning through it.

Sarah Beth shares her early journey as a young leader, the painful mistakes that came with buying her first business, and the lessons that shaped her as one of today’s most trusted voices in leadership, mindset, and entrepreneurship.

If you’ve ever struggled with burnout, imposter syndrome, financial failure, or the pressure to keep it all together — this episode is for you.

🔑 In This Episode You’ll Learn

✨ How to lead when everything feels like it’s falling apart
 💸 The real story behind buying a business and hitting bankruptcy
 🧠 The science of failure: cognitive appraisal and nervous system leadership
 💬 Why self-compassion is not soft — it’s strategic
 ⚙️ How to create smarter, steadier systems that help you recover faster
 🩶 Why Keep Going is more than a phrase — it’s a mindset and a movement

💾 Week One Digital Product

Pair this episode with your Business Detox Action Plan — a 15-minute digital guide that helps you clear mental clutter, reframe failure, and reset your systems for sustainable success.

💻 Download here: https://stan.store/sarahbethherman/p/get-my-business-detox-action-plan-now
💸 Use code KEEPGOING for your exclusive $5 listener price.

💬 Join the Conversation

Stay accountable and connected inside the Keep Going community:
📱 Instagram Broadcast Channel — @nosilverspoons_podcast

You’ll get early access to new episodes, digital downloads, and weekly encouragement designed to help you grow your business and strengthen your mindset.

💭 Quote from This Episode

“Lost doesn’t have to be your label. It can be your lesson.”

💫 About the Host

Sarah Beth Herman is a 5x CEO, generational leadership expert, author, and host of No Silver Spoons™. With over 25 years of experience leading global teams, she helps entrepreneurs and dental professionals build legacy-driven businesses with clarity, compassion, and confidence.

Her work focuses on leadership development, business growth strategy, mindset recovery, and resilience for high-achieving professionals who want to lead with heart and create lasting impact.

Tune in Every Monday

New episodes drop weekly — featuring honest conversations, free training, and tools to help you make better business decisions without burning out.

This quarter could change everything — not because you hustle harder, but because you learn wiser.

You don’t need a finish line to keep going.
 You just need the next right step.

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SOCIALS:
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The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman, host of 'No Silver Spoons,' shares her journey as a small business owner. She reveals the harsh truths about the challenges and worries that continuously arise in business, debunking the myth that there is a finish line where all problems disappear. Sarah recounts her story of buying a hair salon in Denver in 2011, a venture that initially felt like a dream come true but quickly turned into a nightmare due to mismanagement and deceit. Despite ending in bankruptcy and significant personal loss, including the sale of her beloved MacBook Pro, this experience taught her invaluable lessons about leadership and perseverance. Now, as she announces the launch of season four of her series, she aims to provide support and resources to help other business owners 'keep going' through their darkest times. The series will include digital downloads, a private cohort, and a supportive community, emphasizing the importance of resilience in business.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Sarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, discusses the vulnerabilities of dental practices that rely too heavily on a single office manager. She shares insights from a California dental group and emphasizes the importance of building resilient systems that don't depend on 'heroic' efforts from one person. The episode covers practical steps for distributing tasks, improving process reliability, and protecting team members from burnout. Key points include cross-training staff, implementing standard operating procedures (SOPs), and maintaining efficiency in areas such as patient scheduling, treatment presentations, and insurance claim submissions. Herman provides actionable guidance and advocates for a disciplined approach to practice management, supported by a weekly dashboard review. Resources and further training are available to help dental practices implement these strategies.

References

CBInsights. (2024). The top 12 reasons startups fail. CB Insights. https://www.cbinsights.com/research/startup-failure-reasons-top

SCORE Association. (2023). The megaphone of Main Street: Small business jobs report. SCORE. https://www.score.org/resource/megaphone-main-street

U.S. Bureau of Labor Statistics. (2023). Entrepreneurship and the U.S. economy. U.S. Department of Labor. https://www.bls.gov/bdm/entrepreneurship

U.S. Chamber of Commerce. (2023). Small business index Q3 2023. U.S. Chamber of Commerce. https://www.uschamber.com/small-business/small-business-index

American Psychological Association. (2022). Stress in America: The state of mental health in small business owners. APA. https://www.apa.org/news/press/releases/stress

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In the 86th episode of 'No Silver Spoons,' Sarah Beth Herman dives into the challenges dental business owners face when trying to scale their practices. She explains that the biggest hurdle isn't a lack of money but a lack of proper systems. Sarah highlights the issues that arise from expanding without a solid foundation, such as increased chaos and inefficiency. She shares how standardized processes, cloud-based systems, and focusing on high-value services are crucial for sustainable growth. Sarah also details how her company, Dentistry Support, assists practices in building these systems to scale smarter. She provides actionable steps for practice owners and stresses the importance of investing in systems to achieve consistency, stability, and profitability. The episode closes with an invitation to connect with Dentistry Support for personalized help.

References

AirPay Dental. (2025). Scaling smart: Operational pitfalls dental practices face as they grow. AirPay. https://airpay.dental/articles/scaling-smart-operational-pitfalls-dental-practices-face-as-they-grow

Curve Dental. (2025). Transitioning from a single office to a multi-location dental practice: Steps to success. Curve Dental. https://www.curvedental.com/dental-blog/transitioning-from-single-to-multi-location-office

DEO Dental Group. (2024). Ultimate guide: Scaling your dental practice to 20+ locations. DEO Dental Group. https://deodentalgroup.com/ultimate-guide-scaling-dental-practice-20-plus-locations

GoSensei. (2024). Growing your dental practice: A guide to managing multiple locations. Sensei Cloud. https://gosensei.com/blogs/news/growing-your-dental-practice-a-guide-to-managing-multiple-locations

Leune, S. (2025). How to grow a dental practice: Strategy for building a multi-location dental business. Scott Leune. https://scottleune.com/blog/how-to-grow-a-dental-practice-scott-leunes-strategy-for-building-a-multi-location-dental-business

Wikipedia. (2025). Dental service organizations. In Wikipedia. https://en.wikipedia.org/wiki/Dental_service_organizations

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode, Sarah Beth Herman discusses the decline of common courtesy and its implications for workplace culture and leadership. She shares a personal story about a simple act of kindness and how it highlighted the importance of courtesy as a fundamental leadership strategy. Sarah Beth emphasizes that culture is demonstrated through everyday interactions rather than mission statements. She provides a six-step framework for coaching employees to meet expectations and describes a practical example where she revamps her team's approach to overcome a challenging week. The episode concludes with a five-day reset plan to enhance courtesy within teams and solidify a culture of kindness, clarity, and accountability.

Reference:

Cuddy, A. (2012, November 19). First impressions: The science of meeting people. Wired. https://www.wired.com/2012/11/amy-cuddy-first-impressions

Fiske, S. T., Cuddy, A. J. C., Glick, P., & Xu, J. (2002). A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. Journal of Personality and Social Psychology, 82(6), 878–902. https://doi.org/10.1037/0022-3514.82.6.878

Porath, C., & Pearson, C. (2013, January). The price of incivility. Harvard Business Review. https://hbr.org/2013/01/the-price-of-incivility

Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452–471. https://doi.org/10.5465/amr.1999.2202131

Totterdell, P., Hershcovis, M. S., Niven, K., Reich, T. C., & Stride, C. (2012). Can employees be emotionally drained by witnessing incivility directed toward coworkers? A diary study. Work & Stress, 26(1), 84–100. https://doi.org/10.1080/02678373.2012.657541

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218–226. https://doi.org/10.1037/0003-066X.56.3.218

Algoe, S. B., Haidt, J., & Gable, S. L. (2008). Beyond reciprocity: Gratitude and relationships in everyday life. Emotion, 8(3), 425–429. https://doi.org/10.1037/1528-3542.8.3.425

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The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of "No Silver Spoons", host Sarah Beth Herman delves into the concept of manifestation as a leadership discipline, emphasizing its grounding in neuroscience and practical application. Sarah shares her journey from financial desperation to business success and explains how acting with belief and intention can rewire the brain to achieve desired outcomes. She discusses the impact of repetition and self-directed neuroplasticity on leadership behaviors, providing actionable steps for listeners to integrate these practices into their daily routines. Sarah also highlights the importance of receiving success confidently and creating a leadership identity rooted in sufficiency and trust. Throughout the episode, she offers personalized mentoring options and directs viewers to additional resources on her websites.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' host Sarah Beth Herman, a seasoned entrepreneur and business mentor, opens up about her personal journey from struggle to success. She shares how she turned moments of desperation into opportunities by leveraging neuroscience principles like neuroplasticity and the Reticular Activating System (RAS). Sarah recounts her challenging times in 2014, where she started building her business from scratch, emphasizing the importance of combining mindset, method, and action to achieve goals. She offers listeners practical advice on writing and visualizing goals, the science behind these techniques, and how to take consistent, aligned actions. The episode also includes valuable resources and ends with actionable steps for the week, encouraging listeners to introspect and apply these methods in their lives.

What is imposter syndrome and how can you combat it? - Elizabeth Cox - YouTube

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In this episode, Sarah Beth shares insights from a dining room conversation with her husband about the importance of fully committing to one's vision, using the historical example of Hernan Cortez's 'burn the ships' strategy. Sarah discusses the implications of this mindset in modern business, emphasizing the need to eliminate backup plans to foster full engagement and leadership. She points out the dangers of partial commitment and the benefits of loyalty, presence, and emotional investment for team dynamics and personal growth. Sarah encourages listeners to identify and let go of their metaphorical ships, offering practical steps and resources for those needing guidance.

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The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' hosted by Sarah Beth, the focus is on the integration of AI in dental administrative tasks and the significance of human involvement. Sponsored by Dentistry Support, the episode discusses the limitations of AI in handling complex dental admin tasks such as claims processing, payment posting, and verifying eligibility, and stresses the importance of human expertise to ensure accuracy. The conversation also covers the challenges and pitfalls of software conversions in dental practices, highlighting the necessity for human oversight to avoid errors. Sarah Beth emphasizes that while AI can enhance certain processes, the most effective approach is a balanced one that leverages both technology and human skills. The episode concludes with practical advice on how dental office teams can thrive with the support of virtual human assistants, leading to improved efficiency, reduced stress, and better patient care.

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The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' the host discusses the impact of sharing negative or revenge-driven quotes on social media, elucidating their potential harm under the guise of self-discovery. Using the example of her friend 'Vanessa,' the host explains how these posts often act as subtle sabotage, amplifying pain instead of promoting healing. She offers practical advice to shift this narrative through techniques such as reframing negative thoughts, celebrating small wins, and focusing on growth-oriented content. The episode emphasizes the significance of leading with softness and intention, both online and in personal and professional lives, advocating for a shift from bitterness to hope and authentic positivity.

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The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In episode 79 of No Silver Spoons, Sarah Beth Herman, CEO of Dentistry Support, discusses the need to rethink dental marketing strategies and referral programs. She critiques the outdated and ineffective promotional tactics prevalent in the dental industry, such as discounts and giveaways. Instead, Sarah advocates for creating exceptional patient experiences to naturally drive referrals and shares actionable strategies, including adopting spa-like comforts, forging community partnerships, and leveraging digital tools like SEO and referral pages. The episode also covers ROI calculations for marketing investments and emphasizes building a standout dental practice that fosters genuine patient connections and retention.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' Sarah Beth Herman offers a sobering critique of the false promises propagated by many online business coaches and ad experts. She stresses that entrepreneurs often fall into the trap of believing ads and funnels will solve their problems without having a solid foundational business structure. Using real client stories, she demonstrates how a clear brand message and effective systems can lead to sustainable growth without immediate ad spend. Sarah emphasizes the importance of understanding one's business, auditing current systems, and building from a firm foundation to achieve long-term success.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth discusses the critical issue of retention struggles in businesses. She emphasizes the importance of not blaming clients or team members, but instead addressing the underlying issues within leadership, systems, and communication. Citing studies from Harvard Business Review and the Journal of Leadership and Organizational Studies, Sarah Beth highlights the significance of emotional connection and transformational leadership. She outlines four key areas where retention often breaks down: disjointed onboarding, lack of personal connection, weak feedback systems, and poor narrative control. Sarah Beth advocates for an 'ethics team' or 'learning lab' approach to turn losses into learning opportunities, thus creating a culture of accountability and growth. She concludes by urging leaders to take actionable steps to understand and improve their business practices.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, host Sarah Beth Herman shares a personal story illustrating the importance of effective delegation in business. Reflecting on her past experience with a team member, she underscores how clear instructions, and proper communication can make or break a task. Sarah emphasizes the role of trust, context, and specific directives in successful delegation, drawing parallels with a personal anecdote about assembling a grill. She advises on identifying 'green flag' and 'red flag' behaviors for both leaders and task receivers, encouraging listeners to enhance their leadership skills through clarity, communication, and collaboration. The episode concludes with practical tips on how to close the loop in delegation to foster a productive and engaged workplace.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, hosted by Sarah Beth Herman and sponsored by Dentistry Support, we delve into how automation is revolutionizing the dental industry in 2025. The discussion highlights the benefits of AI-powered recruitment, on-demand staffing apps, and various automated systems for daily operations, patient follow-ups, and insurance verifications. Sarah Beth emphasizes that automation enhances rather than replaces the human workforce, enhancing efficiency, reducing errors, and improving the patient experience. The episode includes a special ‘automation readiness checklist’ to help dental practices evaluate their current systems and identify areas for improvement.

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The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, host Sarah Beth Herman shares her experiences and insights from over five years of leading businesses and brands. Herman emphasizes the importance of recognizing and addressing the subtle ways negative individuals can impact one’s journey. Drawing from her personal struggles and professional challenges, she discusses leadership, the necessity of honest self-evaluation, and the critical role of positive work environments. Citing research, Herman explains how negativity hampers productivity and creativity, and provides practical advice on assertive communication and delegation. This episode offers a compelling look into the complexities of leadership and the need to protect one's peace and vision.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this heartfelt episode of No Silver Spoons, host Sarah Beth Herman discusses the profound importance of bravery in preserving one's peace. She explores the necessity of walking away from toxic relationships, releasing resentment, and avoiding emotional burnout, especially for leaders and business owners. Drawing on personal experiences and studies, Sarah emphasizes that protecting peace is not about being rude, but about being rooted. She shares compelling stories and research to illustrate the benefits of trusting one's intuition and disengaging from destructive connections. Sarah urges listeners to embrace peace as a strategic business plan, recognizing that emotional clarity is essential for sustainable success. She concludes with personal anecdotes, highlighting the shift from negative spiraling to proactive problem-solving, and encourages everyone to leave behind what no longer serves them in order to grow into their true potential.

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The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth Herman tackles the detrimental effects of passive mindsets on personal and professional growth. Drawing from her own experiences and research, Sarah Beth addresses how fake positivity and the 'fake it till you make it' mentality can lead to internal chaos and burnout. She emphasizes the need for integrity, intentional mindset work, and genuine positivity that transforms lives. With actionable steps and insights, she advocates for proactivity, resilience, and celebrating small wins to overcome fear and inaction. Sarah Beth concludes by urging listeners to protect their mental peace and take deliberate steps toward their goals.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

 In this episode of No Silver Spoons, Sarah Beth Herman invites listeners to rethink the way they approach money and personal growth. She emphasizes that you don’t need a perfect starting point to build success—what matters is how you use what you already have and your willingness to take smart risks. Through honest stories and real-life examples, Sarah Beth shows that meaningful growth often requires stepping outside your comfort zone and being open to changing old habits and beliefs. She also offers practical tips like taking stock of your current resources, exploring new income ideas, and checking in on your money mindset. Her message is clear: with the right mindset and a bit of strategy, financial growth is within reach for anyone. 

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, host Sarah Beth Herman explores a common challenge many leaders face: how to create a sense of urgency without causing anxiety, especially in remote or hybrid teams.

Sarah Beth shares real-life experiences and research-backed insights to explain the difference between helpful urgency and harmful pressure. When used effectively, urgency can boost motivation and focus. But if mismanaged, it can lead to stress, burnout, and disengagement.

She offers practical strategies for fostering healthy momentum, including setting clear expectations, offering context before giving direction, improving communication, and creating a culture of psychological safety. Sarah Beth also emphasizes how tone, timing, and active listening shape the way your message is received.

Whether you're leading a remote team or navigating the demands of a high-pressure environment, this episode provides actionable tips to help you lead with clarity, empathy, and impact.

Listen now to learn how to turn urgency into a powerful leadership tool without letting it become a source of anxiety.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth Herman explores the tension between authenticity and the pressure to constantly show up online. She opens up about choosing stillness over content creation and the emotional toll of always being visible. Sarah Beth reflects on moments when she stayed offline, not out of fear, but out of honesty with herself. She challenges the idea that vulnerability has to be public to be valid and emphasizes that creators don’t owe their audience constant access. Through personal insight, this episode is a gentle reminder that protecting your peace offline is just as powerful as showing up online—and sometimes, even more so.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode, Sarah Beth Herman redefines what it truly means to scale—focusing on intentional growth, alignment with values, and resilient leadership. She shares real stories and insights on scaling the right, sustainable, and deeply human-centered way.

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Resources Mentioned:
➤ Harvard Business Review: Autonomy & Job Satisfaction
➤ ScienceDirect: Psychology of Scaling
➤ Forbes: Scaling Challenges
➤ Business Insider: AI and Innovation in 2025

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' Sarah Beth Herman dives deep into the often-overlooked emotional struggles faced by entrepreneurs. She challenges the notion that financial success is the only valuable measure and delves into the isolation that comes with personal and professional growth. Sarah Beth shares her own experiences with comparison and the importance of maintaining boundaries to protect mental health. She highlights how strategic solitude, rather than endless networking, can lead to genuine clarity and focus. Through personal anecdotes and supported by brain science, the episode emphasizes the value of focusing on one's own path rather than getting lost in the achievements of others.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In the final episode of the 'No Silver Spoons' insurance education series, host Sarah Beth Herman discusses the challenges and solutions for navigating dental insurance in 2025. The unpredictable year has seen subtle policy changes, shifting reimbursement models, and increased claim complexity. Sarah emphasizes the importance of thorough verification, smart claim submissions, and structured follow-ups to avoid costly mistakes. She provides actionable advice on building a robust verification system, educating patients, and streamlining the billing process. The episode also covers the importance of understanding non-standard policy clauses and offers tips for effective patient communication. Leaders are encouraged to build scalable systems and ensure their team is well-trained. Sarah's guidance aims to empower dental professionals to handle insurance confidently and achieve smoother operations.

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SOCIALS:
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Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' Sarah Beth Herman dives into the often overlooked aspects of dental insurance that practices need to grasp for effective billing. She emphasizes the importance of understanding frequency limitations, downgrades, coordination of benefits, and fee capping. Sarah Beth also points out common patterns that lead to claim denials and provides practical tips to avoid these pitfalls. Covering details like verifying coverage frequency, handling primary and secondary insurances correctly, and ensuring all necessary attachments are included, she offers strategies to ensure faster and cleaner payments. This episode aims to empower dental practices to build better systems and processes to avoid costly mistakes in insurance billing.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' Sarah Beth Herman dives into the common challenges dental offices face with insurance and shares practical advice to overcome them. She emphasizes the importance of updating CDT codes, verifying umbrella plans, and maintaining a structured follow-up schedule for claim statuses. Through real-life examples, Sarah highlights how outdated codes and verification mistakes can lead to costly claim denials. She also stresses the need for ongoing staff training and accurate documentation. Sarah reassures dental practices that help is available and encourages them to take proactive steps to improve their billing and operations. Tune in for valuable tips to make your dental practice run smoother!

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth Herman gets real about the power of grit when it comes to building a successful business, especially for entrepreneurs and leaders. Sharing stories from her own experience in a tough work environment, Sarah Beth highlights how mental toughness and staying true to your leadership purpose can carry you through the chaos. She challenges the common idea of burnout, arguing that when you're driven by grit, it’s not something you even consider. Instead, she points out that the real roadblocks for many leaders are limiting beliefs — those nagging thoughts of self-doubt and fear that hold us back from reaching our potential. Sarah Beth encourages leaders to focus on their purpose, not just performance, to avoid burnout and lead with intention rather than constantly seeking validation. She wraps up with practical advice to help leaders build resilience, stay focused, and push through challenges to grow both personally and professionally.

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SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' host Sarah Beth Herman delves into the essentials of working with high ticket clients. She explains the differences between low-cost and high-cost clients, emphasizing the higher expectations and differing mentalities of high ticket clients. Sarah Beth offers insights on how to position oneself for success, such as creating a premium experience, demonstrating value, and maintaining an elevated brand image. She stresses the importance of flawless customer service and efficient problem-solving to build trust and showcase professionalism. Throughout, she addresses common misconceptions about money and provides practical advice for managing high-profile business relationships, ensuring that one's business structure and environment reflect the high value of the services offered.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons, Sarah Beth Herman exposes the uncomfortable truth about growing a dental practice without relying on outside investors. It may seem tempting to take the shortcut of outside funding, but doing so could be the beginning of losing control over your own business. Sarah Beth shares real stories from her experience, revealing how investors often bring more problems than solutions—stripping away your independence and leaving you vulnerable. She dives into the costly mistakes many dental practices make, offering no-nonsense advice on how to avoid them. If you're considering bringing in outside money, this episode will force you to rethink whether the price of giving up control is worth it.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of 'No Silver Spoons,' host Sarah Beth Herman dives deep into the essence of successful sales, emphasizing the psychological aspects that drive long-term customer loyalty. She explains that sales are not merely about closing the deal but about what happens prior to, during, and post-transaction. Herman provides actionable strategies for entrepreneurs to maintain customer engagement and handle buyer's remorse, using buyer psychology and energy dynamics. Additionally, she introduces 'Network Now,' a new virtual networking event designed for entrepreneurs to build meaningful connections and grow their businesses. The episode stresses the importance of being in growth-oriented environments and how surrounding oneself with the right people can accelerate business success.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons®, host Sarah Beth Herman reflects on the origins of her podcast, exploring what leadership means to her and why she feels called to share her experiences. She recounts the challenges and hesitations she faced before finally launching the podcast in 2024, including attempting to start it with others and using AI tools. Sarah emphasizes the importance of sharing both successes and failures, aiming to create a supportive space for entrepreneurs and leaders. She discusses her concept of 'generational leadership'—a form of leadership that endures and positively impacts future generations. Throughout the episode, Sarah encourages listeners to embrace change, learn from competitors, and persevere through hardships. She expresses her desire to inspire others and reiterates the significance of mindset in achieving long-term business success. Ultimately, Sarah aims to provide mentorship and support to those on their journey of growth and leadership.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons®, host Sarah Beth Herman discusses the critical issue of performance anxiety versus true dedication to one's job. She explores how business owners and leaders can differentiate between pushing themselves to greatness and grinding themselves into the ground. Sarah Beth delves into the science behind performance anxiety, shares statistics, and offers leadership advice to manage pressure without becoming overwhelmed. She emphasizes the importance of working smarter, dealing with imposter syndrome, and letting go of fear. Techniques such as brain dumping, setting boundaries, and focusing on intentional dedication rather than fear-driven actions are highlighted. Real-life examples and research from the American Psychological Association, National Institute of Mental Health, and experts like Mel Robbins provide valuable insights. Sarah Beth concludes with actionable steps to shift from anxiety to productive, purpose-driven work.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons®, host Sarah Beth Herman shares her journey from sitting at her kitchen table to aspiring to be the best in the dental industry. She emphasizes that real success comes from ethical leadership, servant leadership, integrity, and relentless improvement. She details the importance of HIPAA compliance, accurate insurance verification, and transparency in billing and collections. Furthermore, Herman discusses the significance of collaboration over competition and the necessity of developing scalable systems. She concludes by encouraging listeners to maintain high standards and continue leading their industries with integrity.


DENTISTRY SUPPORT

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons®, host Sarah Beth Herman discusses PR strategies, do’s, and don'ts with Amy Barko from Chatterbox PR and Marketing. Amy emphasizes the importance of relationships in PR and offers practical advice, such as crafting effective email subject lines, personalizing pitch emails, and avoiding sending emails during peak seasons. She highlights how PR is a marathon, not a sprint, and underscores the significance of building brand visibility and credibility. The episode also touches on setting realistic expectations for PR outcomes and the value of consistent messaging.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

In this episode of No Silver Spoons®, Sarah Beth Herman sits down with CEO Amy Bartko, the powerhouse behind Chatterbox PR, to talk about what it really takes to grow a brand—without shortcuts or handouts.

Amy shares her journey from corporate marketing to running her own PR agency, proving that success isn’t about luck—it’s about hard work, strong relationships, and knowing how to get your brand seen by the right people. She’s built a career on helping brands land in the hands of celebrities, influencers, and top-tier media outlets—long before influencer marketing was even a thing.

Here’s what you’ll take away from this episode:

• What PR really is (and why you probably need it, even if you think you don’t)
• Amy’s PR formula for getting brands noticed (hint: it’s all about visibility, credibility, and profitability)
• The truth about entrepreneurship—the sleepless nights, the balancing act, and why grit matters more than anything
• The biggest mistakes people make when trying to get media coverage—and how to actually get a journalist’s attention
• Why relationships in PR are everything—and how Amy has built a network that gets brands featured in Forbes, Vogue, and on TV

Sarah Beth and Amy also get real about staying true to your vision, especially when the world of marketing and PR is constantly shifting. If you’ve ever wondered how to get your brand in front of the right people or whether PR is just for big corporations—this episode will give you the clarity you need.

🔹 Next Up: Amy is coming back to talk about overcoming branding challenges and what it takes to push through the tough seasons in business.

📌 Want to connect with Amy? Find her on Instagram @amybartko
🎧 Missed something? Listen again at 1.25x or 2x speed and share this with a friend!

This is one of those conversations you’ll want to take notes on—so grab a coffee and get ready to level up your brand the right way.

Support the show

SOCIALS:
No Silver Spoons®: Instagram
Dentistry Support: Instagram | Facebook | Linkedin
The Dental Collaborative: Facebook
Sarah Beth Herman: LinkedIn | Personal Bio | Links
Free Training for Dental Offices

DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.