In this episode of Car Chat, we welcomed Briana Arvay, Vice President of Strategic Projects at The Falcon Group, to explore these micro-mobility trends. 

From lithium-ion battery safety to the impact of storage and fire hazards on multifamily communities, Briana shares invaluable insights on proactive engineering solutions.

#CommunityAssociationCarChat #CarChatLive

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He talks about the power of curb appeal, building real connections, and why keeping properties clean goes way beyond appearances. Solid advice for anyone in the industry.

#CommunityAssociationCarChat #CarChatLive

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Trevor brings a powerful vision for the future of insurance and risk management, sharing how innovation and a strong team culture drive success.

From transformative client solutions to strategies shaping 2025 and beyond, this episode is packed with lessons in leadership, growth, and building a thriving organization.

#CommunityAssociationCarChat #CarChatLive

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Sophie Riley, Partner at The Baldwin Group, shares how personalized coverage, umbrella policies, and smart deductibles make all the difference.

Tune in to discover why a proactive approach is key to safeguarding what matters most!

#CommunityAssociationCarChat #CarChatLive

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In this episode, Henry Robbins, Executive Vice President at The Cooperator, shares insights on their innovative trade shows, industry-focused publications, and why their unique approach delivers unmatched value for property managers and board members. 

Don’t miss Henry's thoughts on staying ahead with resources tailored for the community association industry.

#CommunityAssociationCarChat #CarChatLive

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In this episode, Andrew Batshaw, VP of Business Development at STAR Building Services, shares how his management background helps him empathize with client challenges and shape tailored solutions. 

From proactive communication to improving vendor-board relationships, Andy offers actionable tips for elevating building maintenance and service standards.

#CommunityAssociationCarChat #CarChatLive

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He shares real talk on the biggest challenges leaders face—like getting stuck in day-to-day tasks—and how emotional intelligence can make all the difference when working with diverse boards. 

Whether you're new or seasoned, Thomas’s advice on staying curious and connected is a must-hear!

#CommunityAssociationCarChat #CarChatLive

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She shared some fantastic tips on staying proactive, building partnerships, and using tech to elevate community living. 

Tune in to hear Marcy's unique insights and her passion for creating harmonious, connected neighborhoods!

#CommunityAssociationCarChat #CarChatLive

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Jayme will share real-world examples of how these technologies are streamlining operations and improving safety. Expect insights on cost-saving innovations and the future of remote guarding. 

Don’t miss out on this conversation packed with valuable takeaways for anyone in community management!

#CommunityAssociationCarChat #CarChatLive

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In this week's episode, we chat with Todd El-Taher, EVP of Hann & Hann Construction about all things community construction.

Learn why focusing on asset management makes a difference, how new waterproofing tech is changing the game, and tips for dealing with rising material costs. Todd also shares some great advice on building trust with clients and staying on top of construction trends.

#CommunityAssociationCarChat #CarChatLive

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Deke dives into the importance of focusing on value, not just price, and how his team is transforming the Board Member Experience. 

Learn how Nova is driving innovation in this competitive space.

#CarChatLive #InsuranceIsntBoring

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She offers practical advice for property managers on implementing safety protocols. Don’t miss these insights from a seasoned industry expert!

#CarChatLive #InsuranceIsntBoring

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Dominique shared incredible insights into how their magical castle and community support make life-changing wishes come true for children battling critical illnesses. 

Her dedication and passion for bringing hope, strength, and joy to these kids is truly inspiring.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Dominique Gleason, Director of Events at Make-A-Wish New Jersey, transitioned from nine years with the New York Jets to Make-A-Wish, emphasizing the shift during COVID and a fresh start. [00:01:31]

✅ Dominique described the Samuel and Josephine Plumeri Wishing Place, a magical castle where children declare their wishes, designed with help from Disney Imagineers. [00:02:21]

✅ Make-A-Wish grants five types of wishes: I wish to go, I wish to be, I wish to have, I wish to meet, and I wish to give, with Disney wishes being the most common. [00:04:33]

✅ The organization, funded entirely by community donations, relies on major donors, corporate partners, and events to cover the average wish cost of $14,000. [00:06:51]

✅ Dominique highlighted the emotional impact of their work, mentioning their commitment to granting rush wishes within 24 hours when necessary and their goal of granting all 720 eligible wishes annually in New Jersey. [00:10:57]

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Ross describes his journey from tagging cars during site inspections with his property manager mother to becoming an account executive at BELFOR Property Restoration. [00:00:46]

✅ Ross shares how his experiences in property management, snow removal, and insurance led him to property restoration, emphasizing the comprehensive service BELFOR provides. [00:02:00]

✅ Ross highlights the importance of being proactive with insurance coverage and having a disaster response plan to avoid inadequate protection during emergencies. [00:04:44]

✅ Ross stresses the crucial relationship between property management, insurance brokers, and restoration companies to ensure efficient handling of claims and disasters. [00:06:17]

✅ Ross acknowledges mentors like Michael Mendillo and Ryan Fleming for their significant roles in guiding his career path in the industry. [00:10:37]

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Frank's passion for the community association niche and his appreciation for JGS's client-first approach truly stand out.

Don't miss his thoughts on breaking industry stereotypes and the importance of ethical practices!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Frank attributes his choice to join the insurance industry to a great internship experience at JGS Insurance. [00:01:10]

✅ Frank appreciates JGS Insurance's ethical approach and commitment to putting clients first, which counters common industry stereotypes. [00:02:30]

✅ Frank is intrigued by the niche market of community associations due to its specific needs and JGS's expertise in the area. [00:03:05]

✅ Frank is excited about the variety in his work at JGS, which keeps his job engaging and different every day. [00:05:16]

✅ Frank gives a shout-out to Ryan Fleming for his mentorship and guidance in helping him enter the insurance industry. [00:07:50]

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

From its inception by Nicole Skaro to its role as a key fundraiser for the Pennsylvania Legislative Action Committee, this event exemplifies the power of community and support.

Join us in celebrating initiatives that promote work-life balance and empower women in our industry!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Eileen began her involvement with CAI by serving on her community's board from 2015 to 2018, leading to her membership in CAI. [00:00:53]

✅ The Ladies on the Link Golf Invitational, chaired by Eileen, is an annual event designed to make women feel comfortable and welcome, regardless of their golf experience. [00:01:39]

✅ Nicole Skaro's idea for the Ladies on the Link event was to create a comfortable space for women, addressing their reluctance to join male-dominated golf outings. [00:02:21]

✅ The event includes golf clinics for chipping, putting, and long drive, aiming to make the outing enjoyable and inclusive for all skill levels. [00:02:57]

✅ The Ladies on the Link Invitational serves as the largest fundraiser for the Pennsylvania Legislative Action Committee, supporting their budget and initiatives. [00:03:54]

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Discover how the new Association Insights and Marketplace platform, inspired by the need for greater transparency and financial health, aims to prevent incidents like the Champlain Tower South collapse.

Robert's commitment to elevating the industry is truly inspiring!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Robert introduces Association Insights and Marketplace, a market-driven solution aimed at preventing incidents like the Champlain Tower South collapse by addressing transparency and financial issues. [00:00:38]

✅ He explains the detrimental effects of low monthly assessments, which starve associations of necessary funds. [00:01:25]

✅ Robert describes the FIPHO health score, a metric from 0 to 100 reflecting the financial, physical, and operational health of an association, akin to a FICO score for creditworthiness. [00:02:02]

✅ The platform for generating the FIPHO health score is free, crowdsourced, and allows boards and managers to log in, fill out profiles, and obtain their score within 15 minutes. [00:02:41]

✅ Robert gives a shout out to Kevin Davis, whose encouragement helped inspire the creation of the platform to minimize incidents like the Champlain Tower South collapse. [00:09:36]

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Learn about Connecticut's unique priority lien law and the importance of clear collection policies. Don't miss Chas's valuable advice on communicating fee increases to unit owners.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ The discussion covers the increase in delinquencies in communities due to rising fees and the associated challenges. [00:01:53]

✅ Chas emphasizes the importance of explaining to unit owners that fee increases are necessary due to economic pressures and the lack of alternative funding sources. [00:03:05]

✅ Connecticut's unique priority lien law, which allows communities to get paid ahead of banks for unpaid common charges, is explained. [00:04:10]

✅ The need for a clear collection policy and working with residents to create manageable payment plans is highlighted. [00:05:23]

✅ Chas gives advice on how boards can communicate potential fee increases early to help make them more palatable for unit owners. [00:07:26]

Key Quote:

💡 "Compassion is the key though. Everyone's in it together. And I always tell them, your board members, at least the vast majority of mine are volunteers, not getting paid at all. They're paying the same that you're paying, and so they're in it with you." - Chas Ryan

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We dove into the challenges of community associations, the importance of effective communication, and strategies for engaging unit owners.

A big shoutout to CAI for their invaluable resources and to Doug for his insightful contributions.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Doug describes CPE Property Management Solutions and emphasizes the importance of communication, planning, and execution. [00:01:08]

✅ Doug outlines the top challenges for community associations: high-functioning boards, unit owner engagement, and insurance. [00:02:21]

✅ Doug explains the effectiveness of using surveys to engage unit owners and gather their opinions. [00:04:01]

✅ Doug discusses the importance of increasing deductibles to save money for associations. [00:07:58]

✅ Doug highlights the value of CAI resources and gives a shoutout to Community Association Car Chat for its helpful content. [00:10:57]

Key Quote:

💡"The more engaged unit owners and the better educated the board is, is a direct relation to how well the place is going to function." - Doug Newman

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We discussed the future of electronic voting for condos and HOAs, and how it’s revolutionizing participation and governance.

Adam shared valuable insights on overcoming legislative hurdles and the importance of intuitive technology.

Tune in to learn how electronic voting is transforming communities across North America!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Adam Arcuri explains how Condo Voter provides electronic voting for condos and HOAs, allowing votes to be cast anywhere and at any time. [00:01:22]

✅ Adam highlights the significant increase in voter participation during the pandemic, with some communities reaching 60-70% participation in online elections. [00:02:27]

✅ Discussing legislative hurdles, Adam notes that while some states like California do not allow electronic voting, many are updating their laws to permit it. [00:03:42]

✅ Adam mentions that even without internet or phones, technology can be intuitive, and the company helps communities update owner lists with necessary contact information. [00:05:00]

✅ Looking to the future, Adam envisions tighter security, guidelines, and voter identification as key advancements in electronic voting technology. [00:08:24]

Key Quote:

💡"We launched actually in Ontario, Canada, before we moved to the States. Under some of the most restrictive conditions during the pandemic, it forced people to look for out-of-the-box solutions, and electronic voting and virtual meetings were certainly part of that."

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Corinna's journey and dedication to proactive self-defense training illuminate her passion for empowering individuals to trust their instincts and stay safe.

Catch the full discussion to learn practical self-defense techniques and the power of positive visualization for real-world application.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Steve announces Corinna Caracci, a self-defense instructor, as today’s special guest, setting the stage for a discussion on personal safety. (00:00:38)

✅ Corinna explains her motivation for becoming a self-defense instructor, inspired by incidents of harassment on her college campus. (00:01:47)

✅ Highlighting the significance of awareness, Corinna details how self-defense primarily involves being alert and avoiding potential threats. (00:03:04)

✅ David shares his firsthand experience in one of Corinna's self-defense classes, emphasizing the practicality of the skills he learned. (00:05:02)

✅ Corinna discusses the power of positive visualization in self-defense, teaching individuals to plan and see themselves as survivors. (00:08:36)

Key Quote:

💡"I really want to empower people and not to walk around afraid, but walk around knowing that if they're aware of their surroundings, you know if they have some techniques that they can use and hopefully to avoid a situation, if there were ever to, you know, occur that's kind of where my passion comes from."

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Tune in to hear how she navigated the shift from manual to digital in community management. She discusses the critical role of mentorship and continuous learning for modern managers.

Don't miss her valuable perspectives on leadership and professional growth!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Elaine Warga-Murray shares her journey since 1981 in property management, celebrating her milestone as New Jersey's first female PCAM. [00:00:42]

✅ Elaine highlights the transformation in community management from manual processes to digital, enhancing efficiency and service focus. [00:03:16]

✅ Elaine emphasizes the importance of industry events like the Conquer and Connect Conference for networking, learning, and professional growth. [00:04:23]

✅ Discussing leadership challenges in her field, Elaine stresses the need for respect and effective management over mere authority. [00:05:33]

✅ Elaine advises new managers on the importance of mentorship and personal development in knowledge, attitude, skills, and habits. [00:08:42]

Key Quote:

💡 "Leadership is not being the boss. Anybody can be a boss, but being a leader is something that has to happen kind of empirically from influence." - Elaine Warga-Murray

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

These systems not only reduce the need for manual checks, making them ideal for areas with fewer lifeguards, but also allow for remote management of pool equipment to enhance safety.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Kim Dempsey introduces Aquatics Vision, a company enhancing pool safety and maintenance through innovative water quality control technology. [00:00:57]

✅ She highlights how their systems automate chemical dosing and reduce manual maintenance, crucial in areas with lifeguard shortages and high maintenance costs. [00:01:49]

✅ Kim explains the evolution of water quality systems, noting modern capabilities like remote system management and operational safety features. [00:03:56]

✅ She emphasizes the safety benefits of automated systems in preventing chemical accidents and improving pool management efficiency. [00:05:55]

✅ Kim mentions optional features like video monitoring that augment their systems, providing comprehensive management solutions for pools. [00:06:10]

Key Quote:

💡 "With a water quality control system, especially like Aquatics Vision, a hundred percent of the time, you know, if that water is safe for people to swim in." - Kim Depsey

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

From discussing SNAP surveys to explaining the influential think tank initiatives, her expertise shines a light on emerging trends and the future of community associations.

Tune in to gain valuable perspectives that could reshape your understanding of the industry!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Michelle Baldry introduces herself and her role at Reserve Advisors, highlighting their extensive work in preparing reserve studies across the U.S. [00:00:47]

✅ Michelle describes her leadership role at the Foundation for Community Association Research, emphasizing the organization's long history and mission. [00:01:33]

✅ She discusses the impact and significance of SNAP surveys, using the example of a survey on insurance coverage to illustrate their relevance in capturing industry trends. [00:02:36]

✅ Michelle explains the foundation's think tank, which gathers industry leaders to focus on research and tackling emerging trends. [00:04:34]

✅ She speaks about the Byron Hank fellowship, detailing its purpose to support graduate students researching community association-related topics. [00:05:13]

Key Quote:

💡 "As most of you probably know, CAI just celebrated their 50th anniversary last year which is super exciting. When CAI was established in 1973, they quickly identified the need for both research and resources for our membership." - Michelle Baldry

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Dive into our conversation to explore the impactful initiatives and upcoming events aimed at empowering women professionals.

Discover how mentorship, networking, and education are key to fostering leadership and growth.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Jamie discusses her role and the committee's aim to uplift women in the industry. [00:01:02]

✅ The committee's efforts include educational programs and support for women's professional development. [00:02:04]

✅ Conquer & Connect event focuses on key issues like mental health and professional boundaries for women. [00:03:36]

✅ Jamie stresses the committee's role in highlighting women's unique industry challenges. [00:08:46]

✅ Jamie shares her inspiration from strong women role models in her life and career. [00:09:59]

Key Quote:

💡 "We're really focusing on mentoring other women in the industry and supporting them and bringing them to the forefront." - Jamie Cullen-DeVries

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

When it comes to property management and community association support, her team offers tailored solutions that enhance efficiency.

With a unique global workforce strategy, Anne's approach emphasizes cost-effective staffing without compromising on quality.

Tune in to learn more about HireSmart, where innovation meets dedication in the world of virtual staffing!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Anne introduces HireSmart Virtual Employees, emphasizing their role in offloading routine tasks from clients. [00:00:41]

✅ She highlights the company's specialization in property management support, particularly in homeowner relations and administrative tasks, showcasing their niche expertise. [00:01:06]

✅ Discussing the global workforce, Anne explains the benefits of sourcing employees from the Philippines, focusing on cost-effectiveness and the comprehensive support HireSmart provides to its staff. [00:04:25]

✅ Anne stresses the importance of a structured hiring process and the unique approach HireSmart takes to ensure long-term employee retention and client satisfaction. [00:05:19]

✅ Anne's commitment to corporate responsibility is evident as she explains how every new hire contributes to HireSmart Cares, a philanthropic effort aimed at impacting the next generation positively. [00:08:15]

Key Quote:

💡 "We provide a lot of that stability because we find people that love to do what they do. And we do staffing very, very differently than pretty much anybody in the industry because of our hiring process and how, how we work to find those quality virtual employees." - Anne Lackey

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Bill shares his journey from the advertising business to joining CertaPro and his role in commercial painting, including condo and HOA projects. [00:00:32]

✅ He discusses the common requests from community associations for exterior painting, especially the importance of deck maintenance in condo living. [00:01:19]

✅ Bill explains the challenges of painting or staining decks in common interest communities, emphasizing the impact of residents' personal items and the need for clear communication. [00:02:11]

✅ The conversation shifts to the process and durability of different deck materials, with Bill providing insights into the longevity of wood versus composite decks. [00:06:25]

✅ Bill concludes by stressing the importance of communication in ensuring a successful deck maintenance project, highlighting the challenges of scheduling and tenant cooperation. [00:07:50]

Key Quote:

💡 "The most important thing is the communication aspect. So prior to starting the project, it's that initial walkthrough with the property manager, it's putting together a rough timeline for the property manager and the tenants so that they have a sense of when you're coming." - Bill Harvey

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Matt dives into what it takes to nail down the perfect meeting notes, with a track record of over 50,000 meetings! He shares how the team at Minutes Solutions turns the mundane task of taking minutes into an art form.

Tune in to get the inside scoop on making your meetings count, straight from the expert!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Matt McEwan from Minutes Solutions discusses their expertise in minute taking across various sectors, particularly for community associations, with a record of over 50,000 documented meetings. [00:00:28]

✅ Matt describes the challenges and intricacies of minute taking, highlighting its demanding nature and the specialized skills it requires. [00:01:37]

✅ He stresses the legal and operational importance of precise minute taking in community associations, ensuring decisions are accurately recorded. [00:02:47]

✅ Minutes Solutions employs trained professionals to ensure minute taking is objective and tailored to the specific needs of community associations. [00:03:41]

✅ Minutes Solutions offers an affordable pricing model, starting at $150 for the first hour, covering all post-meeting processing and editing. [00:08:44]

Key Quote:

💡 "To be a good minute taker, you need to be an excellent active listener. You need to be able to write well, of course, but you need to be able to write in a way that is concise, that chooses the right language to word things, just right without getting too colorful, but without being too nondescriptive." - Matt McEwan

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

She encourages collaboration for more engaging content, showcasing the power of collective expertise.

And a fun fact to top it off - Robin's also a passionate kickboxing instructor, proving there's always more to learn about our multifaceted peers!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Steve warmly introduces Robin Surgent, highlighting her significant impact and her multifaceted role within the CAI New Jersey chapter. [00:00:36]

✅ Robin outlines CAI's resources for community associations, emphasizing the importance of educational events and the platform for members to contribute their expertise. [00:02:04]

✅ The conversation shifts to how members can get involved by writing articles, with Robin providing encouragement and details about the supportive editorial process. [00:03:18]

✅ Robin suggests collaboration on articles as a way to bring different perspectives together, making content more dynamic. [00:05:23]

✅ The interview takes a personal turn when Robin shares her hobby as a kickboxing instructor, adding an interesting layer to her professional persona. [00:07:24]

Key Quote:

💡"Everybody that is a member of this organization, you are the expert. So trust yourself and have fun with it." - Robin Surgent

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

In the next episode of Car Chat, Marianne sheds light on the challenges and transformations in vendor management in the post-COVID era, emphasizing the unparalleled importance of communication.

She shares her experiences and sets the gold standard for vendor excellence, providing invaluable insights for anyone navigating the property management landscape.

Tune in to discover Marianne's expert advice and her property management journey!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Marianne Corrigan recounts her transition from accounting to property management, crediting mentorship for her career shift. [00:01:39]

✅ She notes post-COVID labor shortages as a significant hurdle in vendor management, impacting service quality. [00:02:25]

✅ Emphasizing the importance of communication, Marianne discusses how it's key to managing vendor expectations and avoiding issues. [00:03:07]

✅ CertaPro, led by Martin Bonner, is praised by Marianne for setting the gold standard in vendor services through consistent communication and involvement. [00:05:26]

✅ Marianne offers strategies for dealing with underperforming vendors, focusing on the value of direct communication and a touch of humor. [00:06:26]

Key Quote:

💡"At the end of the day, it's about delivering the best possible service to our clients, and sometimes that means being tough but fair with our vendors." - Marianne Fein

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

From the rising trend of pickleball to the art of court conversion, Jonathan and his team are the go-to experts. Whether it's a splash of new paint or a complete court makeover, they're all about creating spaces that bring people back into the game.

Don't miss our latest interview to see how Jonathan blends his passion for sports with cutting-edge construction solutions!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Jonathan highlights the growing interest in converting tennis courts to pickleball courts to meet community demands. [00:00:39]

✅ Jon outlines the straightforward process and affordability of repurposing existing sports courts for new activities. [00:01:15]

✅ He explains the cost benefits of converting an old court over building a new one, emphasizing savings. [00:02:57]

✅ Jon advises on court maintenance, suggesting regular cleaning and seasonal adjustments to extend lifespan. [00:06:15]

✅ Sharing his personal journey, Jon connects his athletic background to his current role in sports construction. [00:07:10]

Key Quote:

💡"At the end of the day you want, you want something that your community is going to use. A nice court is going to get used a lot more than a court that doesn't look as good. So it's amazing how all of a sudden you repaint a court or, or resurface a court and everybody comes right back out and starts playing again." - Jonathan Moscou

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We're discussing the unique challenges of multifamily units and the pivotal role of nurturing business relationships.

Plus, keep an eye out for a fun surprise we have in store for our audience at the end!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Glenn introduces himself, sharing the origins of his nickname "Pop G" and his motivational motto. [00:00:30]

✅ He discusses his company's focus on roofing and siding, particularly their innovative work with eco-friendly GAF Solar Shingles. [00:01:48]

✅ Glenn elaborates on the complexities involved in managing large-scale roofing projects for multifamily units, highlighting the need for specialized expertise. [00:02:45]

✅ He underscores the importance of building trust and maintaining strong relationships with property managers for future projects. [00:04:06]

✅ Glenn advises property managers on the importance of conducting roof inspections after winter to prevent potential damage. [00:07:04]

✅ Stay tuned to the end for an opportunity to win a complimentary lunch with Glenn. [00:08:57]

Key Quote:

💡 "We're coming out of the winter months. So what that means is that what I would highly suggest is for property managers to, to put together some type of inspection plan for their roofs." - Glenn Fedale, Sr.

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

He's all geared up about the CAI Law Seminar coming to Vegas soon, pointing out why it's a big deal for folks who dive deep into this niche.

Leading the pack at the College of Community Association Lawyers (CCAL), Brendan's passion for moving the field forward is nothing short of inspiring.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Brendan's gearing up for a big event in Vegas, hinting at something special on the horizon. [00:00:14]

✅ He dives into his life as a DC condo lawyer with years of experience and a hefty client list. [00:00:30]

✅ Brendan lights up talking about the Las Vegas Law Seminar, a big deal for folks in the condo law scene, with record numbers flocking this year. [00:02:11]

✅ There's buzz about a session on AI and ChatGPT, showing how the legal world's keeping up with tech trends. [00:03:48]

✅ Brendan touches on the insurance challenges for condos post-Florida's incident, stressing the need for legal and insurance pros to team up for the best client advice. [00:06:41]

Key Quote:

💡"I'm going to sit in with a couple of great insurance agents to talk about how we can better strengthen the connection between the lawyer side of the world and the insurance side of the world so that our collective clients get the best advice." - Brendan Bunn

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We got into all the nitty-gritty of how electronic voting is changing the game for community decisions and making those dreaded HOA elections a breeze.

Cathi shares insights on how to keep votes secure, fraud-free, and why starting early is your best bet.

Check out our latest episode and learn how embracing technology can revolutionize the way communities engage and govern.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Cathi Sleight shares her transition into the HOA industry and her role at Vote HOA Now, a company specializing in electronic voting. [00:00:44]

✅ Cathi emphasizes the importance of voting companies for achieving quorum and active participation in community decisions. [00:01:40]

✅ The effectiveness of electronic voting in preventing fraud is highlighted, offering a more secure alternative to paper ballots. [00:02:11]

✅ The process of setting up and managing electronic votes is explained, including the benefits of starting early and the convenience of full-service management. [00:02:54]

✅ Cathi shares a story about a candidate questioning election results, showcasing the transparency and indisputability of electronic voting outcomes. [00:05:36]

Key Quote:

💡"We provide the full service set up and management. So that means we collect your homeowner data. We collect all your ballot and vote information. We put together your whole entire vote." - Cathi Sleight

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We touch upon the challenges and transformations in Florida post-Surfside collapse, highlighting the importance of effective communication and legislative changes.

Daniela's inspiring journey from a convenience store to leading her own company in the industry truly captivates us.

Tune in to hear how MM Events Group is shaping the future of condominium communities through education and engagement!

#CarChatLive #InsuanceIsntBoring

Episode Highlights:

✅ Daniela Marquez from MM Events Group contrasts the cold Northeast with her warm Miami setting, introducing herself and the pleasant Florida weather. [00:00:33]

✅ Daniela shares her inspiring journey from a convenience store job to becoming a director in the community association industry. [00:01:47]

✅ She reflects on the profound impact of the Surfside building collapse on Florida's condominium management, including communication and legislative challenges. [00:02:59]

✅ Daniela discusses her role in educating condominium communities and her excitement about joining a new luxury community, showcasing her dedication to the industry. [00:03:51]

Key Quote:

💡"There was a lot of concerns about the structure of every building in Florida. I was very close to Surfside, and I live very close to Surfside. So, when I was managing at the time, right after the collapse, three weeks later, we received the inspections from the city, and like a thousand records requests of how was the structure of that building" - Daniela Marquez

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Brendan emphasizes the significant role of union labor in ensuring top-notch training, safety, and compliance in urban construction.

He also highlights the critical importance of regular maintenance over costly repairs for high-rise buildings.

Plus, Brendan's personal touch on his hobbies and passion for Philly sports added a relatable human element to our conversation.

Check out the full interview for more gems on maintaining the integrity and safety of Philly architecture!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Brendan Murphy describes his role at Old Philadelphia, emphasizing its union affiliations and commitment to masonry restoration and waterproofing. [00:00:22]

✅ Brendan reveals his personal interests, including golf, skiing, and a passion for history and Philly sports. [00:01:10]

✅ He highlights the advantages of using union labor in urban settings for superior training, safety, and regulatory compliance. [00:01:39]

✅ Brendan emphasizes the critical nature of annual maintenance over repairs for high-rise buildings to prolong material lifespan and reduce costs. [00:02:47]

✅ Discussing community associations, Brendan notes the challenges of budgeting and the necessity of educating board members on maintenance priorities. [00:04:29]

Key Quote:

💡"The unions offer a great training program for the apprentices, so they attend classes every week and learn the trade, and there's continuing education for them. So, our guys are the best in the business, they're really well trained and well educated in their field." - Brendan Murphy

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Discover the due diligence and challenges in transitioning from developer to member control in community management. Martin also discusses litigation issues, habitability concerns, and the vital role of insurance.

Gain invaluable insights from a masterclass in community law, providing knowledge and strategies essential for both seasoned and aspiring professionals. Don't miss this conversation that's crucial for professional growth in the field.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Steve introduces Martin Cabalar, an expert in community association law, who expresses enthusiasm about the show's fourth season. [00:00:30]

✅ Martin shares his 12-year law career, focusing on community association law and construction, especially during transition phases. [00:01:13]

✅ He explains the transition process in community associations, emphasizing due diligence in financial and construction obligations from developers. [00:02:19]

✅ Martin discusses challenges in transition, including habitability issues and litigation, and the importance of insurance in resolving these disputes. [00:03:33]

✅ He highlights the importance of education, communication, and skilled negotiation for successful community association transitions. [00:10:08]

Key Quote:

💡 "You have to understand negotiation is a compromise, which means you're not going to get every single item on your list. So you need to be able to prioritize and you need to be able to understand what is important here." - Martin Cabalar

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We're diving deep into the evolving world of community management, discussing the upcoming changes to the CMCA exam in 2024, the vital role of continuous education, and the challenges of standardizing industry practices.

Tune in to discover how these developments can shape your professional journey in community management.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ David discusses his resolution to obtain his CMCA and introduces Greg Smith, Director of Learning and Development at Associa and chair of the CAMICB Board of Commissioners. (0:21)

✅ Greg explains CAMICB as a credentialing body for the CMCA, focusing on elevating the community management profession. (1:35)

✅ Discussion about the 2024 revision of the CMCA exam, highlighting changes in knowledge areas and exam content. (3:24)

✅ Steve and Greg talk about the extensive process and effort behind redesigning the CMCA curriculum. (5:27)

✅ Importance of continuous education in community management and the challenge of creating a uniform exam across diverse practices. (7:01)

Key Quote:

💡 "Our job at CAMICB, yes, we put out a credential, but we really see our job as elevating the profession. So we help, yeah, we help ensure that homeowners and communities are protected, and we do that by issuing that designation, which recognizes talented individuals, David, such as yourself, who can demonstrate a thorough understanding of what it takes to be in this profession." - Greg Smith

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✅ Dawn unveils her forthcoming travel itinerary, emphasizing her commitment to globally promoting women's leadership within the community association housing framework. (2:39)

✅ Steve Roderick probes Dawn about the anticipated challenges for communities and service providers in 2024, discussing strategies to transform these challenges into opportunities for positive change. (4:23)

✅ Dawn highlights key CAI events on the horizon, including their much-anticipated annual conference scheduled for May in Las Vegas. (6:30)

✅ David Velasco invites Dawn to discuss the significance of CAI National Advocacy Day in Washington, DC, underscoring its importance. (7:50)

✅ Dawn imparts a motivational message to community managers nationwide, inspiring them to approach 2024 with optimism and enthusiasm. (9:41)

Key Quote:

💡 "Know that what you do in this industry has a positive impact on so many people. And you should be proud of that. People should be proud of those who are in this industry. We have amazing work to do and an amazing opportunity to connect with people." - Dawn Bauman

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ David Velasco asks Ryan to describe the industry challenges he has encountered in 2023 and why this year has been the most difficult of his career. (1:41)

✅ Steve Roderick asks Ryan to offer some advice to community association managers about how to deal with the hard insurance market. (3:03)

✅ Ryan stresses the importance of education and how to take charge of your insurable future. (5:52)

✅ Ryans 2024 outlook: let's start over and it all starts with a plan. (7:14)

Key Quote:

💡 " Education and and understanding that we give to our clients. I mean, it's a complicated industry. It really is. There's a lot that goes into where pricing comes from, but if we can simplify those concepts and then get those concepts clear in the minds of our buyers, well, I think we've done our job." - Ryan Fleming 

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ Steve asks Kelly to explain how an HOA consulting firm would support an HOA. (1:54)

✅ David Velasco asks Kelly how she came up with the name Divergent Consulting. (2:46)

✅ David asks Kelly to share her expertise on mergers and acquisitions. (3:28)

✅ Steve asks Kelly if Divergent assists HOAs with team building and culture (4:27)

✅ David asks Kelly to share her thoughts on the top three weaknesses when it comes to team building in the industry. (6:25)

✅ Kelly shares more about the process of understanding and working with an HOA or management company (8:34)

✅ David asks Kelly about the costs involved in putting a specific improvement in place. (9:51)

✅ Steve asks Kelly to share the many different activities she is involved with within the community association industry. (11:55)

💡 “With a management company it depends on what I need to be involved in. So the scope really depends on what they're bringing me in to do. If it's some kind of general training or just general leadership training, that can be very surface level and I don't need to know a lot about their operations, but if they're really wanting me to help develop specific, certain people. Then I need to get a little bit more information about their operation and what they do and how they do it.” Kelly Zibell

💡 “I think the other challenge is, is that people are in a remote or hybrid remote kind of environment now. So how do we balance the need for employees to have that flexibility still in their life, but also the need for us to be able to provide them some development team dynamics, just bringing people together. What's the right cadence for people to kind of come together and connect with each other?” Kelly Zibell

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✅ David Velasco asks Bill if he is still writing for CAI. (1:28)

✅ Steve asks Bill to share what he has learned from a mental health perspective for individuals in the industry. (2:22)

✅ Bill shares how anxiety and depression due to overwork is a global issue, and not limited to association management. (4:36)

✅ Steve asks Bill for his opinion on triggers that are a recurring theme for stressed or overworked employees. (5:35)

✅ David asks Bill to share his thoughts on how big of an issue mental health is in the Community Association industry. (7:54)

✅ Steve asks Bill to share his advice for the managers who may be struggling in their position. (10:14)

Key Quotes:

💡 “I think what we're realizing now, especially after the slowness that people went back to work after the pandemic, is we're in an all-out war for talent. We have young people coming out of college and high school that we need to recruit to our industry, and we need to make our workplaces, wellness-focused to lower that stress.” Bill Overton

💡 “And what I would just say is that one of my favorite lines is every dead body on Mount Everest was once a highly motivated individual. So if you're the guy that has always been the fixer, you’re probably already primed for burnout and mental health issues.” Bill Overton

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✅ David Velasco asks Damian his thoughts on AI and how that will influence what's coming next relating to data analytics and reserve studies. (1:59)

✅ Damian reveals how Smart Property harnesses the capability of AI to bring accuracy when it comes to preventative maintenance. (5:00)

✅ Hear a case study of how Damian is able to help his clients build an optimized CapEx plan. (7:03)

✅ Damian predicts the future of reserve studies and what the experience will look like and how it will benefit the property manager. (8:27)

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Gail highlights Tidewater’s 30 year history and explains the various business segments (1:30)

David asks Gail to share the keys to success in climbing the community management ladder (2:13)

Steve Roderick asks Gail to share her experience with employer support and continuing education (5:02)

Gail shares her piece of advice for new community managers (7:05)

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Steve Roderick asks Tavarious to outline the challenges of a CAI committee chair and how to keep things moving in the right direction. (5:43)

Tavarious explains how to get the most our of your CAI membership (7:46)

David Velasco asks Tavarious to share a piece of wisdom he has picked up along the day (9:14)

"CAI creates a platform by which you are always able to learn information, strategies to make you a better professional and a better advisor for your clients. It's ever reinforcing from the networking events to the education events. So it's it's an arrow that hits a wide variety of targets in a way that I never experienced prior to my time coming into the industry" - Tavarious Butts

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✅ David and Julie discuss fire season and Julie shares tips on how a community can best position itself for safety. (2:06)

✅ David asks Julie to share how she maintains harmony between the Board of Directors and the residents. (3:34)

✅ Julie gives tips on being a successful community manager, how she keeps her residents cool-headed and the importance of mental health in the industry. (6:00)

Key Quote:

💡 "I just wrote an article in our most recent newsletter and I nicknamed it sense and sensibility and I pointed out to our members that this year in particular, we've seen it. a lot more conflict and homeowners are frustrated and the way that they're communicating with us and our staff is unacceptable. So I try to educate them on, you know, we appreciate when you're frustrated, but there are ways there are avenues on how to, how to express that." - Julie Carter

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✅ Melanie tells us about National Contractors and what she's seeing in the roofing industry today (0:57)

✅ David Velasco asks Melanie how we can help communities be proactive and stay ahead of large projects (2:32)

✅ Melanie talks about the service labor marketing and the cost of materials (4:00)

✅ Melanie highlights a benefit of National Contractors: their work-life balance. And she gives a shout-out to her coworkers (6:12)

Key Quotes:

💡 "Prioritizing projects. That's a big one making a list and then once you have that list together reach out to the people that you normally work with that would do maintenance or landscaping or anything like that. And just try to see if they're planning on increasing prices or see if you can maybe lock in a rate with them." - Melanie Donnoli

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✅ David Velasco asks Kevin why pet waste management is so important in community associations. (1:32)

✅ Steve asks Kevin to explain what is really involved in pet waste management. (2:46)

✅ Steve asks Kevin how association boards typically react to the concept.

✅ Kevin shares other examples of services Duty Calls can provide for a community association. (5:12)

✅ Steve asks Kevin to share some of the challenges his organization faces in the industry. (6:01)

✅ Steve asks Kevin to share advice on how property managers can respond to a board if there is pushback on pet waste management services. (6:32)

Key Quotes:

💡 “Even if 60 percent of it goes away, there's still 40 percent that's going to be in the ground. And that 60 percent just went into the groundwater. And you know, you get 100 dogs in a large community enough with a basin that's actually used for or a lake or a pond that's used for swimming. That'll close it down with the bacteria level.” Kevin Mahoney

💡 “At CAI, we go in, and we actually can teach a class about what we do and how we do it, and why it's important to do it. And I think once the majority of your homeowners are on board, then they can follow suit. You only need one good leader in the homeowner to really take it and move it forward.” Kevin Mahoney

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✅ David Velasco asks Brian to share the challenges of this year’s budget season. (2:11)

✅ Steve asks Brian to share his advice on some of the pitfalls managers might be able to avoid when setting a budget. (3:11)

✅ Steve asks Brian to share his thoughts on reserve studies. (4:01)

✅ David asks Brian to explain the best way to budget for reserve projects. (4:42)

✅ Brian shares the important of being a financially sound community association. (5:48)

✅ David asks Brian what a community association should do if they have a project that must be completed but they are struggling to fund it. (6:43)

✅ Brian shares his top three ways to solve or improve funding issues for a community association. (7:52)

✅ Steve asks Brian to share an example of how his organization can support an community association get back on the right path. (8:33)

Key Quotes:

💡 “The biggest issue. Is the rise in costs and insurance this year. That's going to be a big conversation. My real concern though is the next two years because if laws are passed that are going to mandate reserve funding, that is going to be a, a serious conversation with boards because reserve contributions could be 25 percent of a budget.” Brian Weaver

💡 “The biggest mistake I see that boards and managers do is they back into the budget. So we'll hear all the time…we don't want to raise dues this year, or we only want to raise dues by 3%. Unfortunately, when you do that, all your contracts are your contracts. So the two line items that end up getting trimmed our reserve contributions and your maintenance budget. And those are the two, in my opinion, two of the most important line items.” Brian Weaver

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✅ Susan shares more about RealtyOne Group and how she got started there. (2:17)

✅ David Velasco asks Susan to share the difference of being a realtor when working with the Community Association segment. (3:00)

✅ Steve asks Susan why moving to a community association appealed to her. (4:11)

✅ David asks Susan to share more about the challenging real estate market. (5:09)

✅ Steve asks Susan how she helps buyers determine whether or not they want a single family home or a condo. (7:17)

✅ Susan shares the most common misconception about moving into a common interest community. (8:28)

Key Quotes:

💡 “It's very frustrating. People are still offering over asking, but there's just no inventory. And in the condo market, I think I mentioned, my condominium is 481 units and there's nothing for sale right now.” Susan Yannessa

💡 “You have to educate your client because a lot of them think they're coming into more of an apartment situation. And they don't realize that there are rules and regulations in a community. That you're paying a monthly fee for those rules to be maintained and oftentimes it can get them into a little bit of trouble and we don't like to see that.” – Susan Yannessa

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✅ David asks Dave how he started in this specific segment. (2:16)

✅ David asks Dave to share the two biggest challenges that community associations face when it comes to elections. (3:27)

✅ David asks Dave when the typical election season occurs. (4:48)

✅ Dave shares tips on where an HOA should start when preparing for an election. (5:33)

✅ David asks Dave to explain the difference between managing an election on your own and using a service provider. (6:22)

✅ David asks Dave to share how his organization handles the emotional aspect of an election. (8:06)

✅ David asks Dave to summarize the craziness of his industry. (9:07)

Key Quotes:

💡 “So we want to make sure that your vote goes well. And there's many times people just talk to our support team and talk to our services team, talk to our success team and just ask them questions about the vote. We have lots of guides online as well that can take you from that beginning to the end. And we don't charge anything for those guys because ultimately.” ElectionBuddy Dave

💡 “Ultimately, what we're trying to do at ElectionBuddy is streamline that entire process. From that perspective, to really make it simple, you work with our team to set up the vote to make sure that vote reflects your bylaws, but also will help you reflect the state legislation. We can even coordinate with your legal team or your legal counsel to do some of that. Because the bylaws in Florida and the statutes in Florida are very different from Arizona.” ElectionBuddy Dave

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✅ David Velasco asks Lauren to share a valuable budget season tip that Rezkom has learned over their many years in the business. (1:32)

✅ Steve asks Lauren how Rezkom’s clients are reacting to the increases in prices and services during inflation. (2:56)

✅ David asks Lauren to share the biggest cost driving factor in today’s service increases. (4:07)

✅ Lauren shares Rezcom’s typical outreach timeline to prepare clients for budget season. (5:23)

✅ David asks Lauren to share her tips on communicating with a community association board when dealing with price increases. (6:11)

✅ David asks Lauren to share her one piece of advance to a young professional entering the community association world. (8:21)

Key Quotes:

💡“I think from a service provider perspective, you need to be really confident in the ask…Certainly it's a little more challenging if there's service concerns and things like that. Those definitely need to be addressed, but the confidence factor and really just explaining in a very matter of fact, fashion, kind of the facts of where our money's coming from. I'm very transparent about what our overhead is, what we're looking to achieve from a profitability standpoint.” Lauren Vadenais

💡“As the communities age and as their needs change over time they need to reevaluate kind of the overall services that they're receiving on a regular basis and decide if the current contracts they have are aligned.” Lauren Vadenais

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ Steve Roderick asks Greg to outline some of the challenges that prospective home buyers are facing to secure affordable loans. (2:08)

✅ David asks Greg about the homeowner's impact when deciding to waive the appraisal. (3:04)

✅ Greg tells us about the potential negative consequences of waiving appraisal. (6:08)

✅ Greg lets us in on some government initiatives that could potentially change the way homeowners are taxed on the sale of their primary residence. (6:44)

Key Quotes:

💡 "Lower down payments with lower interest rates to make housing more affordable. But it doesn't really fix our supply issue. So there's something right now they're trying, they introduced to Congress, which is to change the way you're taxed on the sale of your primary residence. So right now, if you sell your primary residence and you take all that money and you buy another house, there's no tax liability." - Greg Wareham

💡 "if there's one thing the market hates, it's extreme volatility and people are uncertain as to whether or not we're going into a recession, whether or not the economy's healthy and there's mixed signals from both sides of the aisle. And as a result of that, you've seen some swings in interest rates." - Greg Wareham

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✅ Steve Roderick asks Christina what Compliance View 360’s ideal target market and demographic is. (4:42)

✅ David asks Christina if Compliance View 360 is able to free up time for busy property managers. (5:31)

✅ Steve asks Christina to share the additional benefits of Compliance View 360 that management companies can use to make their organizations more efficient. (7.00)

✅ David asks Christina about customer feedback on the integration of the software. (8:38)

✅ David and Christina chat about an example of a violation and how the software seamlessly integrates. (9:43)

✅ Christina shares more about how Compliance View 360 can help management companies expand their footprint. (11:44)

Key Quotes:

💡 “This is a problem for management companies. And for managers, right? Mostly because it was difficult for them to consistently get eyes on their community. So that's what we're doing. We're just bringing the community to the managers and that off of their plate so that it is an easier process, more efficient process, for them.” - Christina Barkley

💡 “We're providing unmatched historical documentation and records for the community association, right? So they're going to watch videos, they're going to have access to the videos, and then they can pull down literally a million snapshots out of that footage to keep track of anything and everything in their community.” - Christina Barkley

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✅ From management companies to service providers, David asks Fran how often a community should review their contracts and manage the rising costs. (2:53)

✅ Steve Roderick asks Fran how communities can shield themselves again negligence lawsuits. (4:05)

✅ Fran talks about the challenges of homeowner voting and how to educate the population on voting's importance and impacts on where they live. (6:42)

✅ Fran explains the effectiveness of bullet point amendments when it comes to governing documents (9:26)

✅ David asks Fran to tell us the most common inadequacy in the governing documents (10:41)

Key Quotes:

💡 "Not only can the vendors suggest things like risk management procedures that you can implement to save on insurance they can also help you across the board and educate you, especially in the insurance world on evolving products such as cyber threat insurance, crime insurance, et cetera. So it's always evolving and I think you should see your vendors probably at least once a year." - Fran McGovern

💡 "A challenge for the management company, the insurance professionals and the legal professionals to educate the membership on why it's so important to vote for this, you know, cause it, it limits the losses going forward, which will also limit your premiums going forward." - Fran McGovern

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ We discuss the tight labor marketing and how building owners and managers can look to GSS to help outsource their staffing needs. (1:23)

✅ David Velasco asks Ben what makes his team stand out from the rest. (2:58)

✅ David asks Ben how best to cope with the rising expectations of the residents in the communities. (4:46)

✅ Steve Roderick asks Ben about the future of labor shortages and to predict how much of a demand there will be. (5:38)

✅ David asks Ben what can be done at a micro level to help improve the interaction between employees and the residents. (6:36)

Key Quotes:

💡 "It really is going to come down to finding staff with the right work ethic and that they're going to be engaged and feel supported. I mean, I keep going back to it, but that's, that's really what it comes down to. They need to be supported by their employer." - Ben Basch

💡 "We work very well with our clients. We have great rapport. We're straight shooters, so if there's a need for additional staff or there's a problem, we do want to have a conversation and be very upfront about it. You know we wanna make sure that, that our, our staff is in a position to be successful." - Ben Basch

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✅ Steve asks Dave to share what has changed and what has been going on recently in CAMS’ property management world. (1:43)

✅ David Velasco asks Dave if his company was affected by mergers and acquisitions. (2:16)

✅ Steve asks Dave what kind of aspects or attributes companies look for when consider a merger or acquisition. (3:08)

✅ David asks Dave to share a key piece of advice he would give to a CEO/owner/president of a property management company looking to grow their business by partnering with another organization. (4:23)

✅ Steve asks Dave what challenges a owner must be ready for when decided to participate in a merger or acquisition. (5:48)

✅ David asks Dave to explain some of the challenges employees may face when going through a merger or acquisition. (6:33)

✅ Steve asks Dave if he thinks the trend of larger management companies buying smaller companies is going to continue. (7:28)

✅ David asks Dave if the recent trend in merger and acquisitions will ultimately lead to industry consolidation. (8:47)

Key Quotes:

💡 “I think what they were looking for was really, in order to be able to break through, what are the things that maybe they were missing or what are the things that they could focus in on to help us get a little bit better each day.” Dave Orr

💡 “And the single most important thing is going to be trust. Once you've made the decision and said, this is what we're going to do, and you officially say, I do, you have to trust it.” Dave Orr

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✅ David Velasco asks Tom how a banking professional becomes a book writer. (1:55)

✅ Steve asks Tom how working from home, although not a new concept, has changed over the last few years. (3:46)

✅ Steve asks Tom to clarify the difference between teleworking and telecommuting. (4:25)

✅ David asks Tom to share some tips on how to be successful at working remotely. (5:05)

✅ Steve asks Tom how the productivity metrics have been affected by the new work format. (5:47)

✅ David asks Tom to share more on why it is beneficial for a property management company to consider implementing telecommuting. (6:22)

✅ Tom shares more about his research findings when it comes to job satisfaction. (7:27)

✅ David asks Tom to share more about Total Outstanding Mindset (TOM). (8:30)

Key Quotes:

💡 “I think it's all about the personality, and you have to have proper training to do it, but it's to set up your work environment that you have from home with a desk. You don't wanna sit on a couch. You want to have sunlight, so you get vitamins that you're gonna get through the sunset. High speed internet, the list goes on, on, be able to shut the door, have certain work hours that you work.” Tom Engblom

💡 “But the true benefit is that at that particular time, I would be burned out. I would be tired, I wouldn't be on the top of my game, and that could be my second, third, fourth meeting of the week. And with now working from home, I can be refreshed. I can have my schedule, I can prioritize what's important.” Tom Engblom

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✅ Steve Roderick asks Bob his thoughts on the biggest struggle Community Associations are facing today. (2:30)

✅ Steve asks Bob how we can help board member wrap their brains around making better decisions when it comes to Community Associations. (3:40)

✅ David asks Bob to provide an example of a very common uninsured loss. (4:19)

✅ David asks Bob to explain why risk management is so important. (5:06)

✅ Bob shares more about why he is passionate about the Legislative Action Committee (LAC). (6:50)

✅ Steve asks Bob how individuals can support the LAC. (7:46)

✅ David asks Bob to share how individuals can benefit from his 40+ years in the insurance market. (8:32)

Key Quotes:

💡 “So from my perspective, if I can help them reduce their losses. Little things like slips and falls that never happen are gonna contribute to their positive loss, meaning a good loss history, meaning a zero loss history, or something single digits. It's just gonna put them in a much better position to go out and get insurance at a reasonable price. “ Bob Travis

💡 “Volunteer to go to the LAC day. You'll learn a lot about the things that your local LAC and your local CAI are trying to get done in your legislative bodies…But you'll be able to go in and talk to the folks that actually represent your district that you live in, and you can get to know them and explain what's important to community associations in that regard.” Bob Travis

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✅ David Velasco asks Tim what SimplySeal’s ideal client is. (1:32)

✅ Tim explains how SimplySeal streamlines the process of bidding for work. (3:46)

✅ Tim shares more about the Scope Q&A process. (6:27)

✅ David asks how the bidding technology adapts to the high turnover in the service industry when contracts are in process. (7:46)

✅ Steve Roderick asks Tim what he thinks about management companies that offer vendor services under their own umbrella. (10:22)

✅ David asks Tim to share his thoughts on the next big tech move for Community Associations. (12:58)

Key Quotes:

💡 “Part of our strategy as a company is to provide an opportunity, a fair opportunity across the board for anybody that's wanting to work in this space so part of our strategy with the tech is to level the playing field for all businesses in the pursuit of growth and provide a way for everybody to equally have a chance at winning work.” - Tim Hoover

💡  “I think that the winner in this industry long term will be who can consolidate a singular platform to ultimately automate workflow experiences and to streamline effective communication.” - Tim Hoover

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✅ David Velasco asks Brandi Nuckols about her experience in the community association world. (1:11)

✅ Brandi explains the importance of CAI members attending social events and how they are important for growth within the chapter. (2:47)

✅ Steve Roderick asks Brandi to explain the transition of being a property manager to becoming a CAI Chapter Executive Director. (4:01)

✅ Brandi discusses the importance of philanthropy within CAI chapters. (6:32)

✅ Brandi gives us some insight on the upcoming CAI National Expo and what attendees can expect (8:12)

Key Quotes:

💡 "When I started going to, I started off with education events. That was the first thing I did, and that was really helpful. I got a lot of knowledge, but it was a lot of, you know, sitting and listening and, and not a lot of interacting. And then I started going out to some of the social events and, and being involved on that side and just a 15 minute conversation with one person can give you so much more knowledge than you ever thought imaginable." - Brandi Nuckols

💡 "Our neighborhoods are only as good as the entire community that surrounds it. And so we have to make sure that we're paying attention and supporting our law enforcement and our first responders and our hospitals and our pharmacies, and you know, everything that encompasses a community." - Brandi Nuckols

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✅ Adam Chen tells us about his company, AmenityLinc, a property technology software company. (0:53)

✅ David Velasco asks Adam what makes AmenityLinc technology different than others in the market (2:15)

✅ Steve Roderick asks Adam to tell us about the core features of AmenityLinc. (3:45)

✅ Adam explains how AmenityLinc can replace things like community newsletters and it even allows associations to run community events through it. (4:24)

✅ David asks Adam to elaborate on some of the pain points that people run into dealing with technology today in property management. (6:44)

✅ David asks Adam to explain how AmenityLinc supports the growth of the property management companies that he works with. (8:01)

Key Quotes:

💡 "There are a lot of point solutions, I think, in the marketplace right now. And what you see and what we deal with a lot of properties is you have this proliferation of a bunch of different pieces of technology that they're using. And it can get very confusing, it can get very frustrating. So we're looking at ways that we can consolidate some of that, which is why we have that broad, you know, set of features." - Adam Chen

💡 "But what I always tell clients is you can have the most feature rich tech in the world. But if it's not easy to use, intuitive for people to pick up and adopt, it's kind of worthless. Yeah. So we really focus on how we can reduce the number of clicks and make things very intuitive and easy, which also reduces the training time needed and the speed to market that a lot of these properties can adopt the technology." - Adam Chen

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✅ David Velasco asks Rene Portieles about the history of his company Epic Forensics & Engineering. (1:23)

✅ Steve Roderick ask Rene to describe a typical day as an engineer. (2:34)

✅ Rene describes how he can maximize the potential of his employees by finding what it is that they love. (4:07)

✅ Rene talks about the importance of work-life balance and how he achieves that as the CEO of Epic Forensics & Engineering. (5:40)

✅ David asks Rene to describe his CEO style in 10 words or less. (6:40)

✅ Steve asks Rene to explain the 558 process for property owners. (7:11)

Key Quotes:

💡 "And one of the best things that I love of my job is that I really I, it's a challenge and I love it, really finding the passion and each individual...find what the person loves to do and then grow that. Because if that person finds their passion, then they end up doing great. Their peers do great, the company does great, and then the entire firm does great." - Rene Portieles

💡 "If there are possible construction defects within that community or within that structure. If there are, then we document it in a report and then we assist the associations. To get made whole to all those construction defects be resolved, and then that's where the engineering comes in. Then we can design a, a fix for them. And then with our 558 report, you pretty much know everything you're getting into." - Rene Portieles

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Chris shares his insights on what sets Payentry apart from other payroll providers, the types of businesses that Payentry serves, and the impact his company has on clients.

But our conversation doesn't stop there. Chris also discusses his personal background and what he finds most rewarding about his job, as well as providing valuable advice for new business owners.

Whether you're a business owner looking to streamline your payroll processes or simply interested in learning more about the industry, this interview has something for everyone.

Join us for a deep dive into the world of payroll and HR services with Chris Poese.

#InsuranceIsntBoring #CarChatLive

Episode Highlights:

✅ Steve Roderick asks Chris Poese to explain a bit more about his company and what they do. (00:52)

✅ David Velasco asks Chris to share a bit more about himself. (1:10)

✅ David asks Chris to share more about his involvement in the community association world. (1:40)

✅ Steve asks Chris what makes Payentry different than other payroll providers. (2:22)

✅ David asks Chris what type of business Payentry typically serves. (4:35)

✅ Chris shares his take on running HR and payroll services in-house vs outsourcing. (5:23)

✅ David asks what Chris finds rewarding in his job. (6:11)

✅ Steve asks Chris to share his advice to new business owners who are just starting out. (7:18)

Key Quotes:

💡 “There's plenty of accounting systems that'll do that, but, it's not your job to stay on top of tax laws. Right. It's your job to run a community and that's our job. We stay on top of the tax rules and what's happening in that world for you, and it allows you to focus on what you do best.” Chris Poese

💡 “It's not necessarily about saving money. Yes, we can probably save you money, but it's about being able to use that money somewhere else where you can generate more business or give people raises or hire that new person. That's what it's about to me is helping business owners run their businesses more effectively.” Chris Poese

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ Steve Roderick asks Brett to explain more about the science behind prediction modeling and how they use the data for the community association industry. (2:37)

✅ Steve asks Brett to share more how the end result of this data collection can be useful for community association management companies and the managers that work for them. (3:51)

✅ David asks Brett how a management company would know that the data they analyzing and collecting is benefiting them. (5:20)

✅ Steve asks Brett to explain what is involved in getting the prediction model set up and running. (6:55)

✅ Brett shares how a management company would get started in the Perception Predict AI program and the types of companies they work with. (7:37)

✅ Steve asks Brett to share where he has seen the most success with the program. (8:35)

Key Quotes:

💡“What we're interested in is what's the psychological makeup of an individual, and do they have that unique and often very complex combination of attributes that makes them good at a particular job role. So we've been studying job roles in management companies, and particularly CAMs to understand what that is.” Brett Morris

💡“One of the things that we do for a management company is produce what we call a performance culture fingerprint. So that if a management company is hiring anybody into any role in that management company, they can figure out whether they're going to be a good fit and whether they're going to perform in that business.” Brett Morris

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ David Velasco asks Denise to share her background and what drove her to property management. (1:34)

✅ Steve asks Denise how she got involved in property management at the start of her career. (2:37)

✅ David asks Denise to share how she was able to juggle her personal life with the demands of being a property manager. (4:04)

✅ Steve asks Denise how the switch from property management to the law firm affected her schedule. (5:56)

✅ David asks Denise what advice she would give to herself now if she was struggling with finding happiness in her career. (7:39)

Key Quotes:

💡 "I think that's kind of the takeaway from my experience, is that you can use your experience, whatever it is, and transition it into another role if you're not happy with where you are. Whether it's transitioning out of management or into management, because there's such a huge need for managers right now.” Denise Adamic

💡 “So I think that's the biggest advice I would give is, learning to set boundaries and if you're in a toxic work environment where, you're not appreciated and they don't appreciate your family. Then move on.” Denise Adamic

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ Steve Roderick asks Diane what the longest she has ever heard of someone being in this business. (2:09)

✅ David asks Diane what she thinks are the key things a manager must have to have longevity in property management and not get burned out. (2:42)

✅ In honor of Women’s History Month, Steve asks Diane why property management is a good career path for a female. (4:56)

✅ David asks Diane to explain some of the challenges female property managers face that make it difficult to last on the job. (6:09)

✅ Steve asks Diane to give a shout-out to an individual who has influenced her career. (8:04)

Key Quotes:

💡“There are four or five key things to stay in this industry. It is a difficult industry to be in, but one of the things is, one of the things is to stay current. You have to keep learning. Things in the industry change all the time. Technology, construction, there's always something new coming up.” Diane Gothard

💡“You can't take things personally. If you do, it's really going be stressful on you, and you're not gonna last the industry. You need to compartmentalize, you need to kind of put things in a box, and when that situation is done, you have to put that box on the shelf and move on.” Diane Gothard

#CarChatLive #InsuranceIsntBoring

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

MariAnne is a lifelong property management leader who turned her childhood dream into a thriving career. 

Discover her secrets to successful collaboration with board members and how she brings communities to life through her love for budget creation.

What do a bumblebee and a penguin have in common? Tune in to this weeks episode to find out!

#InsuranceIsntBoring #CarChatLive

Episode Highlights

✅ Steve Roderick asks MariAnne Torres what drew her in to the property management industry. (1:06)

✅ Steve asks MariAnne to explain the difference between property management and association management. (2:12)

✅ David Velasco asks MariAnne if she agrees that smaller communities prefer smaller property management companies, and why. (3:13)

✅ Steve asks MariAnne if she prefers Zoom meetings or in-person meetings for association board meetings. (4:07)

✅ Steve asks MariAnne what her favorite time of year is as a property manager. (5:39)

✅ MariAnne shares that her favorite thing to do is budgets and she can do all the financials for a self-managed community. (6:48)

✅ David asks MariAnne what her key to success is when working with board members. (7:41)

✅ Steve asks MariAnne what her ideal association or client looks like. (8:57)

Key Quotes

💡“I definitely prefer in-person…I love it. I don't think there's anything that builds a better bond than being in person with your board. Sitting down, having a cup of tea or walking through the community and talking about what expenses, major expenses we're going to do this year or next year.” MariAnne Torres

💡“I'd say the smaller communities or what I think the large management companies consider small. Like under a hundred units. They're my favorite because they do tend to be board members that are very connected and want to do the right thing and want to drive the community in a positive direction…They're my favorite because they care. And it's easier for me to care if you care.” – MariAnne Torres

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ Steve Roderick asks Deb what is new in the marketing industry. (2:36)

✅ David asks Deb why it is important for management companies or individual managers to increase their professionalism when it comes to their brand. (4:33)

✅ Steve asks Deb to explain the best place to start when it comes to marketing your brand. (7:39)

✅ David asks Deb which social media platform she would take with her to an island if she could only take one. (9:21)

✅ Steve asks Deb to name one thing that a company, that has a robust marketing campaign already in place, could be doing better. (10:48)

Key Quotes:

💡 “Associations as a whole play a huge role in business today…A lot of times we will set up our membership and then not actually evaluate and put into place all the different tools and resources that they have. So you see that an association might do a social media post for you or an email blast, or you might have access to a list that could help you grow your business…So leveraging that on a higher level is important.” Debra Rizzi

💡 “Number one is understanding your customer. And the second thing is seeing what your competition is doing. The first thing is looking at, okay, where were we successful last year? Where did we get that engagement? Where did we get the sales from? And trying to create a persona around it…Because ideally you need to create seven to eight touchpoints in order to convert a customer.” Debra Rizzi

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✅ Steve Roderick asks Susan to share a bit about the topic of her speaking session at the CAI Keystone Spring Manager Symposium. (2:58)

✅ David asks Susan what she believes is the overarching message people need to hear to move forward in stressful situations. (4:25)

✅ Steve asks Susan if she has any tips for board members or community members on how to get a conflict moving in the right direction. (6:33)

✅ David asks Susan if she thinks it is possible to make everyone happy. (8:00)

Key Quotes:

💡“But what I really want to talk about is not so much conflict, but how to bring people together, how to bridge communication gaps. And that's with language with customer service and body language and vocal vitality, and, and deep, deep listening.” – Susan Young

💡“So it's really about that kindness in communication that we forget about, and I call it the human factor. Human to human H to H. We have to remember that we're all human beings. We all have feelings. We don't have to agree. We don't have to be friends, but we can be friendly and respectful.” – Susan Young

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✅ Danny talks about Planned Companies' core services. (2:18)

✅ Steve Roderick asks Danny how many communities are outsourcing their positions. (3:19)

✅ David Velasco asks Danny what are the labor challenges for 2023. (3:57)

✅ Steve asks Danny how technology has affected their industry. (5:30)

✅ Danny tells us about their proprietary software to manage internal and outsourced staff. (6:32)

Key Quotes:

💡"Our product is people, and that's, that's our slogan. We care about our people. We, we value consistency, longevity, real integrity, when we hire the right folks for the properties." Danny Reilly

💡"Everyone can communicate effectively to each other. There's no excuses anymore. As far as our industry, real estate management, the residents, they're, again, they're more connected, easier to communicate, easier for accountability, understanding what's going on at your property." Danny Reilly

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

✅ David asks Steven Lang what owners of communities should be aware of with respect to the building envelope. (3:29)

✅ Steve Roderick asks Steven Lang at what age should building owners or board members be concerned about a building envelope. (4:52)

✅ David asks Steven Lang who regulates and enacts building inspection requirements. (6:17)

✅ Steve asks Steven Lang to provide some examples of façade requirements that inspectors typically look at. (7:37)

✅ Steven Lang talks about how the lack of standardization in building requirements is challenging for building owners and building professionals. (8:23)

✅ Steve asks Steven Lang how a property manager would go about getting an inspection. (11:12)

✅ David asks Steven Lang the most common reason managers pushback when it comes to updating the building envelope. (12:38)

Key Quotes:

💡“There's a number of things that can factor into that question. But essentially when it comes to the building envelope, typically anytime a building is 10 years, that's when you may start to have conditions that are starting to become, could potentially be an issue. And so a lot of times, you know, your general rule of thumb when it comes to the building envelope is that buildings that are over that 5 to 10 year range should really start considering having inspections performed.” Steven Lang

💡“I, for one am looking forward to what CAI is putting together. I think that we better have a more formal recognized standard, more standardized requirements instead of having each individual city be tasked with trying to put this together on their own. Because there are differences and nuances to each of them that make it very challenging for your professionals to go out and do these evaluations.” – Steven Lang

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✅ David Velasco asks Doug how he started in the property management industry. (3:44)

✅ David asks Doug to explain the “chasing the wrong dollar” concept. (4:52)

✅ Steve asks Doug to share his strategy for bringing control of the community to the board of directors. (5:54)

✅ David asks Doug for his opinion on the most difficult challenge business owners face with communities today. (7:20)

✅ Steve asks Doug how his business deals with the apathy of the community. (9:00)

✅ Steve asks Doug how communities can be proactive in addressing the issue of water leaks. (10:03)

Key Quotes:

💡“But I always, at annual meetings or whenever I get in front of the unit owners, I like to tell them that they're as much as a stakeholder in this process too. For the community to be successful, you need engaged unit owners.” Doug Newman

💡“First of all, it goes back to maintenance standards, which most of our clients have. But it's one thing to have them, but are they sitting on the shelf collecting dust or are the unit owners really listening and paying attention? So again, communicating with the unit owners and all it takes is one unit owner who's not paying attention and you have a big loss and a big claim, and it. It's not good.” Doug Newman

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• David Velasco asks Ray Venturino to explain how an individual gets their start in the fire consulting business. (1:24)
• Steve Roderick asks Ray to share tips on what managers should watch out for when it comes to fire suppression systems. (2:29)
• David asks Ray what issues to look out for during the summer months. (2:57)
• Ray shares one of the most complicated issues that can arise with fire suppression systems. (3:42)
• David asks Ray to explain what a jockey pump is. (3:55)
• Steve asks Ray to share more about the lifespan of a fire suppression system. (4:41)
• Steve asks Ray to explain what the pipes are made out of for each type of system. (5:21)
• Ray talks about the costs involved in retrofitting a building with sprinklers. (7:24)
• David asks Ray to share more about any technology that recently launched. (7:57)

Key Quotes:

“Well, the sprinkler system's, like a wet system, a regular wet system , those could last up about 50 years…It's definitely the easiest system to maintain and the one that's going to last the longest. Dry systems are completely different. There's a lot of corrosion that happens in the dry system. So those pipes, maybe you get like 20, 30 years out of them.” - Ray Venturino

“The nitrogen system will take all the oxygen out of the pipes, so that really stops the corrosion right in its tracks. That is one of the most important things, I think, the technology that's really helping people save money in the long run. It costs a little bit upfront, but if you're a long term condo owner or an investor, you will benefit in the long run from the less corrosion in the pipes.” -Ray Venturino

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

• Steve Roderick welcomes Larry Thomas to the show for the third time! (0:32)
• Steve asks Larry to share some of his accomplishments in the industry over the years. (2:36)
• David Velasco asks Larry to explain his new role at Talent Management. (4:06)
• Steve asks Larry if he has plans to continue working in the community association industry. (5:10)
• David asks Larry to share some of the biggest lessons he learned during his career. (6:33)
• Larry shares one thing he regrets during his career. (8:07)
• Steve asks Larry to share one thing the audience might not know about him. (8:52)
• David asks Steve what he would do differently if he was 35 years old again. (10:01)

Key Quotes:

• “Let your manager, they're not going to, Disney World, they're going to a educational seminar for a half a day. Let 'em go, let 'em get all the education they can.”-  Larry Thomas
• “It's a great industry and if you're the person that can handle that, your personality and your family and your surroundings, your immediate surroundings. Then make the most of it. Go out there and do the best you can.” - Larry Thomas

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

• Steve Roderick asks David Velasco to reflect back on his favorite episode over the years. (1:46)
• David asks Steve if he has a favorite episode or one that sticks out in his mind. (3:15)
• David and Steve share some of their most memorable moments over the years. (4:02)
• David introduces the 2023 season and asks the audience to share episode ideas. What do you want to see this year? What questions do you have? What guests do you want to see? (4:26)
• Steve shares that the team will be attending the CAI National Expo in May. (5:33)
• “What's the wider impact that we can actually have in the world as a professional? Making that part of your career, making that a key part of who you are as a professional. It was so impactful to me and really opened my eyes on different things.” David Velasco

Key Quotes:

• “Fun fact, I'm a boater and I had my eye on the weather, but I did not realize how fast the weather was coming up. And I don't know if you guys ever saw that episode, but if you go back through the archives, I got caught in a storm.” Steve Roderick
• “If you feel like you have some things that you can share with us and share with the audience bringing some knowledge, bringing ideas to the industry we are an outlet for you. Just reach out to Steve or reach out to myself.” – David Velasco

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