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New ED's Playbook to Creating and IMpactful Community Cultrue

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Why the Problem Isn't the Problem

What if the challenge in front of you isn't actually what's holding you back?

In this episode of Aspire for More with Erin, Erin pulls back the curtain on what coaching really looks like and shares three powerful lessons from recent coaching conversations with leaders across senior living and beyond.

From navigating state surveys to managing difficult experiences and protecting standards, this episode explores a truth every leader eventually learns:

The obstacle is rarely the situation itself. The obstacle is often our capacity to respond to it.

If you've ever felt overwhelmed, questioned your ability to lead, struggled with difficult conversations, or wondered why the same leadership challenges keep showing up, this episode will give you a new lens to view those problems through.

Because when awareness increases, capacity grows.

And when capacity grows, leadership becomes lighter.

In This Episode

✔ Why anxiety changes decision-making and fear changes communication

✔ The unforgettable "turkey in the warming drawer" survey story

✔ How great leaders stay calm when everyone else is panicking

✔ Why good management of bad experiences creates great growth

✔ The connection between pain, leadership development, and confidence

✔ How to navigate leadership setbacks without running from them

✔ Why psychological safety is often misunderstood

✔ The surprising relationship between standards and trust

✔ Why avoiding hard conversations creates bigger problems

✔ How coaching helps leaders see problems differently

✔ What it really means to be a Capacity Architect

✔ Why awareness creates capacity and capacity changes everything

Connect with Erin

If this episode resonated with you and you're ready to build your capacity, strengthen your leadership confidence, or work through a challenge with a trusted coach, connect with Erin Thompson.

Follow Erin on LinkedIn
Visit AspireForMoreWithErin.com
Subscribe, rate, and share the podcast with another leader who needs this message.

Remember:

Awareness creates capacity. Capacity creates confidence. Confidence changes leadership.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

What if the reason people resist change… is how we’re communicating with them?

In this episode of Aspire for More with Erin, Erin sits down with Tammy Calais, founder of Aging and Change Coach, to break down one of the most powerful communication tools leaders can use:

Motivational interviewing.

This conversation challenges the way most leaders approach communication, especially in high-pressure environments like senior living.

Instead of telling people what to do, this episode explores how to:

•  ask better questions 
•  create safe spaces 
•  and help people arrive at their own solutions 

Because when people own the solution, they are far more likely to follow through.

Tami Calais on LinkedIn

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New ED's Playbook to Creating and IMpactful Community Cultrue

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What if the biggest challenges in senior living aren’t operational…
 but invisible?

In this powerful episode, Erin sits down with Shubam Gautam—a former monk, physician, and senior living operator—to unpack what leadership actually requires inside a community.

From clinical care to culture, from burnout to belonging—this conversation goes beyond strategy and into the human side of leadership that drives real results.

If you’ve ever felt the weight of:

•  Leading a stretched team 
•  Supporting overwhelmed families 
•  Making high-stakes decisions in real time 

This episode will change how you think about leadership.

What You’ll Learn:

•  Why root cause thinking matters more than quick fixes 
•  The real reason occupancy and culture struggle
•  How to lead without control—and why it works 
•  The connection between energy, presence, and performance
•  Why your team is your first customer
•  How small daily actions shape long-term results 

You can follow Shubam Gautam here: LinkedIn profile

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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What if trust is the only metric that actually matters?

In this episode of Aspire for More with Erin, Erin sits down with Adrienne Mansfield, co-founder of Adage Marketing Group, to unpack one of the most overlooked truths in senior living:

Trust isn’t just important… it’s the foundation of everything.

From marketing and sales to operations and retention, trust is the through line that determines whether families move forward—or walk away.

This conversation dives into:

•  where trust is built 
•  where it breaks 
•  and how leaders can intentionally design experiences that create it 

If you’ve ever wondered why momentum stalls, why families hesitate, or why referrals aren’t happening, this episode will challenge how you think about leadership, communication, and growth.

In This Episode:

•  Why families are managing risk, not just making decisions 
•  Where trust actually breaks down inside communities 
•  The concept of “seams” and why they matter 
•  How follow-up strategy impacts occupancy 
•  The “Heaven or Hell” rule for sales and leadership 
•  Why experience matters more than messaging 
•  How systems can reinforce trust instead of replace it 
•  The shift from SEO to AEO (Ask Engine Optimization) 

Key Takeaway:

Trust is not a soft skill. It is your growth strategy.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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What if the most important metric in senior living isn’t occupancy… but trust?

In this episode of Aspire for More with Erin, Erin sits down with industry leader Meredith Oppenheim to explore a powerful shift happening across senior living.

The conversation moves beyond day-to-day operations and into a bigger question:

What actually drives long-term success in our communities?

Meredith introduces the VITALS Framework—a six-part model designed to help leaders rethink how they approach growth, care, and performance in a rapidly changing industry.

Together, Erin and Meredith connect macro-level strategy with real-life leadership inside the community, showing how trust, systems, and people all work together to create sustainable results.

If you’re a leader who wants to move beyond just “getting by” and start building something truly meaningful, this episode will challenge how you think about leadership, culture, and success.

In This Episode, You’ll Learn:

•  Why trust is the foundation of every KPI in senior living 
•  The shift from occupancy to outcome-based thinking 
•  How the VITALS Framework can guide leadership decisions 
•  Why staff experience directly impacts resident experience 
•  The connection between culture, consistency, and performance 
•  How to align mission and margin in a changing industry 

Key Takeaway:

If you want better results, you don’t start with numbers. You start with trust.

You can follow Meredith Oppenheim on LinkedIn here

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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People don’t trust what you say. They trust what they experience.

In senior living, every interaction with residents, families, and team members is shaping your reputation in real time.

Stop Chasing Occupancy. Start Building It.

What if the reason your community isn’t full…
 has nothing to do with marketing?

In this episode, we’re shifting the conversation away from leads, pricing, and competition—and toward the one thing that actually drives sustainable occupancy:

👉 the experience inside your community

Because here’s the truth:

You cannot market your way out of a culture problem.

If what people experience inside your building doesn’t match what you’re promising outside, occupancy will always feel like an uphill battle.

💡 What You’ll Learn in This Episode

•  Why occupancy is not just a sales problem—it’s a leadership and culture problem 
•  The connection between trust, experience, and referrals
•  How your team dynamics directly impact move-ins and retention
•  Why your residents are your most powerful marketing strategy
•  The mindset shift from chasing results → building environments where results follow 
•  What it actually means to operate like 100% is inevitable

A Few Questions to Reflect On

•  What are people actually experiencing when they walk into your community? 
•  Would your team describe your culture the same way you would? 
•  Are your residents creating referrals—or resistance? 
•  Are you trying to fix occupancy… or build something that naturally drives it?

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

You’re working hard.You’re showing up. You’re doing everything “right.”

…so why does it feel like nothing is changing?

In this episode, Erin breaks down the real reason momentum is missing in your leadership and your community—and it’s probably not what you think.

Momentum isn’t something you wait for.
 It’s something you create.

And if you don’t understand how to create it, you will burn out trying.

This episode will help you shift your mindset, refocus your energy, and start seeing real movement again—in your team, your culture, and your results.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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New ED's Playbook to Creating and IMpactful Community Cultrue

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Many leaders believe ownership means having the answers, fixing problems, and staying involved in everything.

But that version of ownership often creates the exact opposite of what organizations want: dependency, burnout, and bottlenecks.

In this episode, Erin explores the difference between control-based ownership and scale-based leadership.

She explains why the best leaders are not the best problem solvers — they are the best capacity builders.

You’ll learn:

• Why solving every problem can actually limit growth
 • The difference between fixing issues and building systems
 • How leaders accidentally become the bottleneck
 • The shift from control-based ownership to scalable leadership
 • How to build capacity inside your team so problems stop repeating

If you’ve ever felt like everything in your community runs through you, this episode will help you rethink what real leadership ownership looks like.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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The first 90 days in a leadership role can feel overwhelming.

You walk into a new community or organization and suddenly you're expected to fix occupancy, improve morale, reduce turnover, build trust with your team, and create results quickly.

Real Talk: The first 90 days of leadership are not about proving how smart you are. They are about building trust.

In this episode of Aspire for More with Erin with Guests Kurt Mosely and Neill  Marshall, we explore what really determines whether a new leader succeeds or struggles in those critical early months. We break down the leadership behaviors that create credibility, the mistakes many new leaders make when they try to move too fast, and why listening, observing, and learning the culture are some of the most powerful leadership moves you can make.

This episode is especially valuable for new Executive Directors, department leaders stepping into bigger roles, and operators responsible for developing the next generation of leadership in senior living communities.

When leaders understand how to navigate their first 90 days well, they create the foundation for stronger teams, healthier cultures, and long-term success.

In This Episode You’ll Learn

• Why the first 90 days are about building trust, not proving intelligence
 • The biggest mistakes new leaders make when stepping into a new role
 • How early leadership actions send powerful signals to your team
 • Why accountability builds credibility faster than perfection
 • The importance of observing culture before trying to change it
 • How listening and learning accelerate leadership success

Key Leadership Insight

Leadership credibility is not built through speeches or big announcements.
 It is built through consistent actions that show people you are accountable, trustworthy, and committed to the team.

When leaders take the time to understand their people, their systems, and their culture, they create the foundation that allows real change to happen.

Kurt Mosely on LinkedIn

Neill Marshall on LinkedIn

HealthSearch Partners

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New ED's Playbook to Creating and IMpactful Community Cultrue

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Gossip inside senior living communities is not random. It has roots.

In this episode of Aspire for More with Erin, Erin breaks down the real drivers behind drama and negative energy — and why trying to “shut it down” rarely works.

Instead of policing behavior, leaders must examine the systems that fuel it.

Erin explores:

• Why gossip is a storytelling problem
• How lack of clarity fuels confusion and assumptions
• The critical role of emotional safety
• How power imbalance creates alliance-building
• The impact of unprocessed trauma in caregiving environments
• Why leaders must model the culture they want to see

You’ll learn how to stop absorbing negative energy and start observing its roots so you can change the environment instead of chasing behavior.

Because gossip isn’t always a people problem.
 It’s often a systems problem.

And systems can be rebuilt.

Want more information on the 100% Leader click here

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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What if the biggest lie inside senior living is that 100% occupancy is enough?

In this episode, Erin breaks down why 100% leadership is not a metric — it’s a mindset.

She walks through the full GROW → LEAD → RISE framework behind the 100% Leader program and explains:

• Why competence does not equal capacity
 • Why internal growth determines external influence
 • How communication builds (or erodes) trust
 • Why understanding your financial story is essential for credibility
 • How culture sells before marketing ever does
 • Why curiosity is the secret weapon of great leaders
 • And how group coaching accelerates growth faster than solo learning

If you feel overwhelmed, plateaued, or capable of more — this episode is for you.

Success is not accidental. It is intentional.

The next 100% Leader cohort is open now. If you are ready to grow, lead, and rise intentionally — apply here today.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Senior living leaders are tired.

Not because they lack skill.
Not because they don’t care.
But because they are carrying too much.

In this episode of Aspire for More with Erin along with Michele Magner explores a powerful leadership shift: what if the “drama” in your community isn’t a people problem… but a capacity problem?

When leaders operate beyond their emotional capacity, everything feels heavier — escalations increase, communication tightens, and burnout accelerates. But when leaders become emotionally resourced, everything shifts.

This conversation, with Michele Magner from Inspired Caring, unpacks how to reduce friction, stop absorbing unnecessary emotional load, and lead with steadiness instead of reactivity.

If you’re a leader who feels like you’re constantly putting out fires, this episode will help you understand why, and how to lead differently.

Capacity isn’t soft. It’s strategic.

Find out more about Michele and Inspired CARING here: Inspired CARING

Michele Magner LinkedIn page

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New ED's Playbook to Creating and IMpactful Community Cultrue

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New ED's Playbook to Creating and IMpactful Community Cultrue

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New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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If leadership feels heavier than it used to—if you can’t slow down, can’t say no, and feel like everything depends on you—this episode is for you.

In this solo episode, Erin Thompson explores why capable leaders burn out not because they lack skill or commitment, but because responsibility has outgrown preparation. She introduces the concept of The Wing-It Window—the messy middle where leaders are expected to perform while they’re still learning—and explains why confidence isn’t the solution.

Capacity is.

You’ll learn what leadership capacity actually is, why comparison quietly drains it, and how unexamined expectations keep leaders stuck in over-functioning and reactivity. Erin walks listeners through a powerful 4-step capacity awareness framework that helps leaders regain clarity, control, and confidence—without burning out or white-knuckling their role.

This episode is especially relevant for leaders in senior living, healthcare, operations, sales, and clinical roles who are carrying constant pressure from teams, families, ownership, or corporate expectations.

What You’ll Learn in This Episode

• Why leadership breakdowns don’t come from lack of competence—but lack of capacity
• The difference between capacity, confidence, and competence
• How the Wing-It Window shows up in leadership (and why it’s normal)
• Why alignment restores what comparison has taken away
• The 4 questions that reveal what’s actually running your leadership under pressure
• How survival behaviors and competing commitments quietly limit growth
• Why capacity grows through awareness and acceptance, not hustle
• How to regain clarity and control without changing everything at once

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Transitions of care are some of the most emotionally charged moments in senior living — and they are where trust is either built or broken.

In this episode, Erin is joined by regional long-term care business development leader Kaci to explore why transitions of care are not just operational or clinical challenges, but true leadership moments.

Together, they unpack why senior living breaks down most often during transitions, how mismanaged emotions lead to fractured relationships, and why the way a family feels when they leave your community becomes your reputation.

Through real-world examples and a rapid-fire “Agree, Disagree, or It’s Complicated” segment, this episode bridges sales, service, and leadership — offering clarity for Executive Directors, regional leaders, sales professionals, nurses, social workers, and anyone navigating complex care conversations.

In This Episode, You’ll Learn:

• Why transitions are emotional long before they are logistical
• The difference between change and transition — and why it matters
• How mismanaged emotions derail trust during care transitions
• Why communication failures are often capacity failures
• How leaders unintentionally turn referrals into ruptures
• When sales should (and shouldn’t) be involved in clinical conversations
• Why relationships don’t end when residents leave — they begin

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

What if failure isn’t the problem — but how leaders respond to failure is?

In this episode of Aspire for More with Erin, Erin sits down with Jacob Brown, former professional football player turned keynote speaker and author, to unpack what it really means to fail forward — and why fear-based leadership is quietly burning out capable leaders across industries.

This conversation goes far beyond motivation. It’s about identity, recovery, and leadership capacity.

Jacob shares his personal journey through professional sports, addiction, homelessness, and rebuilding his life — and how those experiences shaped his Fail Forward philosophy and his powerful concept of Avocado Leadership: leading from your core, not from fear.

Together, Erin and Jacob explore why:

• Protection keeps leaders stuck
• Failure is information, not a verdict
• Recovery speed matters more than perfection
• Leadership requires softness, strength, and grounded boundaries

If you’re a leader who cares deeply, feels the weight of responsibility, and knows you’re capable of more — this episode will meet you right where you are.

In This Episode, You’ll Learn:

• Why failing forward isn’t failing more — it’s recovering faster
• How fear-based leadership turns leaders into bottlenecks
• The hidden cost of over-functioning and self-protection
• Why shame only has power in silence
• How to separate your worth from outcomes
• What Avocado Leadership really means:
  • Soft enough to connect
  • Strong enough to hold the line
  • Grounded enough to stay true to your core
• How speaking goals out loud creates momentum and opportunity
• Why growth doesn’t come from pressure — it comes from capacity

Memorable Moments & Quotes:

• “Failure is information, not a verdict.”
• “Protection is what keeps leaders stuck.”
• “Shame only has power in silence.”
• “Failing forward isn’t failing more. It’s recovering faster.”
• “Growth doesn’t come from pressure. It comes from capacity.”

Why This Conversation Matters:

Too many leaders are exhausted — not because they don’t care, but because they care too much in fear-based systems.

This episode isn’t about hype or hustle.
 It’s about learning how to:

• Trust yourself again
• Lead without carrying everything alone
• Build leadership capacity that actually sustains results

This is the work Erin does every day with leaders through coaching, mentoring, and speaking — helping them stop protecting themselves long enough to grow.

Follow and learn about Jacob Brown here

Follow Erin for more conversations on leadership, growth, and building capacity without burnout.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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If you’ve ever felt the immediate urge to jump in, fix the problem, and make everything better — this episode is for you.

In senior living leadership, the instinct to rescue is common. When someone comes to you overwhelmed or stressed, your body reacts before your brain does. Your chest tightens. Your heart races. You feel the pressure to act fast.

That reaction isn’t leadership instinct — it’s anxiety.

In this follow-up episode to The Questions That Build Leaders, Erin explores the skill underneath asking better questions: learning how to breathe through the anxiety of fixing, rescuing, and over-functioning.

This is a mentoring-style episode that teaches leaders how to pause, regulate their nervous system, and stay present long enough to help others think, grow, and solve problems for themselves — without guilt, shame, or withdrawal of support.

As Erin shares throughout the episode:
 Every time you help someone solve their own problem, your influence grows.

🎧 In This Episode, You’ll Learn:

• Why the urge to fix feels urgent — and why it’s often anxiety, not leadership
• How rescuing creates short-term relief but long-term dependence
• The simple one-breath pause that interrupts over-functioning
• How to respond instead of react when problems come to you
• Why fixing soothes the leader but doesn’t build confidence in others
• How asking questions actually multiplies support instead of withholding it
• The connection between calm leadership, influence, and capacity
• How to stop being the bottleneck and start building leaders
• Why leadership requires awareness more than urgency

🌱 Key Takeaway

You don’t have to fix everything to be a great leader.

Sometimes the most powerful thing you can do is stay present in the discomfort long enough to let someone find their own answer. That pause — even one breath — is where confidence, ownership, and leadership capacity begin to grow.

📣 Resources & Next Steps

If this episode resonates with you, you may also enjoy:
 🎧 The Questions That Build Leaders (previous episode)

💡 Erin also teaches these skills inside the 100% Leader Program, where leaders learn how to build capacity, confidence, and influence without burning out.
Details and links are available in the show notes.

🤝 Let’s Keep the Conversation Going

If this episode helped you:

• Share it with a leader who carries too much
• Listen to the previous episode as a companion
• Send Erin a message with your biggest takeaway

As always, aspire for more for you , knowing you’re already enough.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this powerful and deeply personal episode, Erin unpacks the hidden relationship between resentment, worthiness, emotional capacity, and gratitude. You’ll learn why hustling for validation keeps leaders stuck, why gratitude is NOT soft — it’s strategic — and how "stacking the evidence" can rewire your identity, rebuild your confidence, and protect you from burnout.

If you've ever struggled to feel proud of what you’ve accomplished… or if you've been waiting for someone else to notice your work… this episode will shift something inside you.

What You’ll Learn:

• Why gratitude is the antidote to resentment
• How leaders numb themselves without realizing it
• Why “hustling for worthiness” keeps you stuck
• The neuroscience behind gratitude and identity
• The “Stack the Evidence” tool that builds confidence
• How to grow emotional capacity in high-pressure roles
• Why gratitude makes you a leader people want to follow

Key Concepts & Takeaways:

• The opposite of gratitude is resentment — and resentment is unprocessed disappointment
• You can’t feel joy when you’re still clinging to anger
• Gratitude is not soft; it rewires your brain for clarity and confidence
• Your brain believes what you rehearse
• You can stack evidence of failure… or evidence of growth
• Gratitude creates expansion, capacity, and alignment
• Leadership influence grows when leaders notice the right things

Reflection Questions:

1. What resentment am I still carrying that is blocking gratitude?
2. What evidence have I ignored about my success or growth?
3. What am I grateful for today that I used to pray for?

Links & Next Steps:

• Join the January 100% Leader Cohort
• Book a December Clarity Call
• Subscribe to Erin’s Saturday Morning Email

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Over 80% of state reportables in Alabama communities are due to falls—and they’re burning out your teams. In this powerful episode, Erin sits down with Joseph Ross of iWatch Live to uncover how their 24/7 live nurse monitoring system is revolutionizing resident safety without costing communities a dime.

You’ll learn:

• Why fall-related incidents are the #1 claim in senior living—and how to prevent them
• What makes leaders resist technology—and how to overcome it
• How this tech has extended resident length of stay by 3+ months
• What makes caregivers feel empowered and safer at work
• Why innovation isn’t about “more”—it’s about working smarter

Whether you're burned out or building a new community from scratch, this is the kind of tool and episode that might just change everything.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

What if burnout isn’t failure—but feedback?

In this deeply moving and practical conversation, Dr. Kimber Del Valle, psychologist, author, and creator of The Fierce + Gentle Method, joins Erin to explore how our nervous system shapes every aspect of leadership, energy, and resilience.

Together, they unpack how chronic urgency, unhealed stress, and emotional triggers show up in our leadership—and how awareness, presence, and regulation can restore capacity and peace.

From real-world examples in senior living and healthcare to Dr. Kimber’s powerful personal story of loss and renewal, this episode will remind you that your body isn’t your enemy; it’s your greatest guide back to balance.

Key Takeaways

• 🔹 Burnout isn’t exhaustion—it’s a loss of capacity. Learn to recognize when your “gas pedal” and “brake” are out of sync.
• 🔹 Regulation is a leadership skill. Awareness of your nervous system directly affects your decision-making, empathy, and boundaries.
• 🔹 Emotional urgency is real. Especially in healthcare, leaders must learn to pause before reacting to triggers.
• 🔹 You matter. I matter. We matter. Dr. Kimber’s framework for empathy, boundaries, and collective healing.
• 🔹 The power of awe. How noticing beauty, nature, and small moments resets your nervous system and rebuilds capacity.

Follow Dr. Kimber Del Valle here

Website: Click here

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Transitions are where leadership is most visible, and most vulnerable.

In this episode, Erin shares her most personal stories and leadership strategies for guiding families, residents, and teams through the emotional, unpredictable, and critical moments of change.

You’ll learn:

• The TRUE framework for leading transitions with compassion
• Why the last impression matters more than the first
• How unmet expectations—not clinical failures—drive most litigation
• What to say when you don’t have all the answers
• How to equip your team to respond with empathy, not avoidance

Whether it’s a move-out, a hospitalization, or a shift in care levels, this episode gives you the tools to lead through it with grace—and turn emotional moments into lasting loyalty.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this deeply personal episode of Aspire for More with Erin, Erin shares a raw reflection on her upcoming keynote and the lessons that built it. She unpacks how trauma, avoidance, and over-functioning quietly shape leadership—and how facing our discomfort is the real path to growth.

You’ll hear:

• Why 34% of the senior living workforce carries trauma that impacts communication and performance.
• How avoidance and over-functioning masquerade as productivity.
• Why “100%” is not a metric—it’s a mindset.
• The choice every leader faces: react or respond.
• The hard truth that what we avoid will eventually control us.

This episode is a reminder that growth isn’t about perfection or hustle. It’s about awareness, reflection, and choosing to believe you are enough.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Speak Like a Visionary Leader: 5 Communication Shifts That Change Everything

Description:
Communication isn’t just how you talk—it’s how you lead, build trust, and influence every room you walk into. In this solo episode, Erin breaks down 5 powerful communication shifts that will help you speak like a visionary, not just a manager. Whether you're leading a morning stand-up or navigating a tough HR conversation, these tools will elevate your clarity, confidence, and leadership impact.

You’ll learn how to:

• Speak to lead, not manage
• Regulate emotions to keep your message clear
• Use fewer words with more weight
• Ask better questions to unlock team growth
• Stop oversharing and start inspiring

This is your roadmap to leading with your voice, and multiplying your influence.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Most leaders think they have a content problem. In reality, they have a communication problem.

In this episode of Aspire for More with Erin, I sit down with Eva Daniel — founder of The Speak Shop, former speechwriter for Dave Ramsey, and one of the Top 20 Communication Experts in the U.S. — to unpack the power of words, storytelling, and clarity in leadership.

Eva believes communication isn’t a “soft skill.” It’s the leadership skill that determines whether your team trusts you, your message lands, and your influence grows.

Together, we explore practical tools and habits that help leaders move from nervous or unclear to confident and compelling. Whether you’re leading a team meeting or standing on a stage, this episode will help you communicate in a way that people remember — and act on.

What You’ll Learn in This Episode:

• Why clarity is confidence and how leaders can eliminate confusion in their messaging
• The 50-25-25 Rule that will change how you prepare for presentations
• Why every meeting is a stage — and how to show up with presence and impact
• The surprising power of pauses, grounding, and even potato chips for nervous speakers
• How to distill your message into a North Star sentence people will never forget
• Why leaders don’t have to be naturally charismatic — communication is a skill anyone can learn

Resources & Links:

• Connect with Eva Daniel and The Speak Shop → [click here]
• Join the conversation with me on LinkedIn → [click here]
• Subscribe to Aspire for More with Erin wherever you listen to podcasts

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

What do you do when the door doesn’t open—despite your credentials, your connections, and your calling?

You build your own.

In this powerful episode, Erin sits down with Norman Harris Jr., healthcare leader, podcast host, and founder of CMC Media & Advocacy. Together, they explore what it means to lead without permission, trust your purpose, and stay the course—even when the industry overlooks you.

Norman shares his journey from being a trusted voice in long-term care leadership to launching a nonprofit media platform that centers underrepresented stories in healthcare. This episode is a masterclass in ownership, identity, and the raw, uncomfortable—but necessary—process of becoming.

Whether you're a senior living leader, emerging entrepreneur, or someone who’s been waiting to be chosen, this conversation will remind you:

“If God gave it to you, it will not miss you.”

 What You’ll Learn:

• Why influence starts before the title arrives
• The truth about trust, leadership, and turnover in senior care
• How to reframe rejection and invisibility as invitations to lead
• The power of story-based advocacy—and why your voice matters
• Why Norman believes no cap rate is high enough to cover a lack of trust
• How he started a podcast and media brand, without waiting for permission

 Quotable Moments:

“You have to own the seat before you ever get it.”“I had the credentials, the connections, the experience—but no one was calling. So I created my own opportunity.”“There is no cap rate high enough to compensate for a lack of trust.”“Podcasting wasn’t my plan. But purpose has a way of finding you if you’re listening.”

 Links & Resources:

• Follow Norman Harris Jr. on LinkedIn: here
• Learn more about CMC Media & Advocacy: here
• Subscribe to Aspire for More with Erin on Apple Podcasts, Spotify, or your favorite app
• 100% Leader Information: Here

Call to Action:

If you’ve ever felt like you were made for more—but the world wasn’t ready to see it—this is your sign to go anyway.

Listen now. Share with a leader you believe in.

And remember: becoming is a process, not a performance.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Most people talk about culture like it’s a project. But as Kate Bertram, former CEO and author of Creating Stickiness, reminds us, culture isn’t the initiative. It’s the result.

In this episode of Aspire For More with Erin, Kate and I dig deep into the truths leaders often overlook:

• Why culture shows up most clearly on a Tuesday afternoon in the middle of stress
• The role of shadow culture—and how unspoken norms can undermine your best intentions
• Why perks, pay bumps, and pizza parties don’t fix toxic leadership
• How to build trust as the new currency of leadership
• The difference between being “nice” and being “kind” when having tough conversations
• Why development planning creates “stickiness” and helps retain top talent

This conversation is a roadmap for senior living and healthcare leaders who want to create workplaces where people stay, thrive, and belong.

💬 What You’ll Learn in This Episode

• How to see culture as the result of leadership behaviors, not an HR program
• Why trust is fragile—and how to build it consistently with your team
• What courageous leadership looks like in real time (and why clarity is kindness)
• How to address “shadow culture” before it damages trust and morale
• Practical ways to use development planning as a retention strategy

Connect with Kate Bertram

• LinkedIn: Kate Bertram
  
  
• Book: Creating Stickiness

Listen Now:

If you’re a senior living leader, healthcare professional, or simply someone who cares about building trust-centered workplaces, this is an episode you won’t want to miss.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Episode Summary:
Hiring in senior living is more than filling a position—it’s about protecting culture, improving retention, and attracting people who want to stay. In this episode, I sit down with Dana Weaver, CEO of Weaver Solutions, to unpack the CARE Framework—a practical, people-centered approach to interviewing that reduces turnover and raises the bar for leadership.

We explore why interviews are often overlooked, how your energy shapes the outcome, and the simple shifts leaders can make to walk into the interview room with confidence, clarity, and purpose.

If you’ve ever wondered how to attract A-players, how to ask better questions, or how to build a team that lasts, this episode is a must-listen.

What You’ll Learn in This Episode:

• Why turnover starts (or stops) in the interview room
• The 4 steps of the CARE Framework: Clarity, Ask Better Questions, Reflect, Engage with Intention
• How your energy and story as a leader shape who you attract
• The cost of turnover—and why improving your interview skills could save thousands
• Practical tools to bring more confidence, alignment, and purpose into your next interview

Links & Resources:

• Learn more about Dana Weaver and the CARE Framework: weaversolutionsllc.com/care
  
  
• Register for Dana’s upcoming training webinar on September 10th

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

What if failure isn’t something to fear—but something to use?

In this episode of Aspire For More with Erin, we unpack one of the hardest truths of leadership: you will fail. But failure doesn’t have to define you. In fact, it can refine you.

Erin introduces the FAIL → GAIN Framework and shares personal stories, practical leadership lessons, and the mindset shifts that can transform mistakes into momentum.

You’ll learn:

• Why assumptions are the fastest way to stall leadership growth
• How to use failure as feedback instead of judgment
• The difference between being more and doing more
• How to build resilience that keeps you moving forward

If you’re an Executive Director, senior living leader, or anyone feeling the weight of mistakes and setbacks—this episode will help you see failure not as the end, but as the beginning of growth.

 Key Quote: “FAIL becomes the framework that leads to GAIN. When leaders learn to fail forward, they build the freedom to succeed.”

Here is a F.A.I.L. to G.A.I.N. Framework for you: https://aspireformore.myflodesk.com/failtogain

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

What if your greatest setback was the seed of your greatest comeback? In this episode, Erin gets real about what failure actually means—and why it's often the doorway to the growth we crave most. From leading a senior living community to 100% occupancy just months after COVID, to being fired to , Erin shares her personal story of transformation, breaking down how mistakes, when reflected on intentionally, become our most powerful leadership assets.

Erin introduces the concept of Return on Failure (R.O.F.) and explores how leaders can flip failure from shame into strategy. If you’ve ever felt like you're behind, burnt out, or bouncing back from a loss, this episode is the roadmap to rise.

🔑 Key Topics Covered:

• Why failure and success aren’t opposites—they’re on the same path
• The mindset shift that turns mistakes into momentum
• Erin’s personal story of leadership loss—and bounce-back success
• How to own your leadership narrative (especially when it’s messy)
• Using failure to build confidence, emotional intelligence, and trust
• Why perfectionism is the enemy of growth in leadership

We are enrolling new leaders to our Executive Director Launch Lab now.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Perception can make or break senior living. Filmmaker and storyteller Peter Murphy Lewis is here to flip the script — and put caregivers at the heart of the story.

In this episode, we unpack the making of People Worth Caring About, the groundbreaking documentary shining a light on the passion, grit, and humanity of long-term care teams. You’ll hear why authentic, imperfect storytelling connects deeper than polished marketing, and how leaders can use it to recruit, retain, and inspire.

Whether you’re a senior living leader, marketer, or simply someone who believes in the power of human connection, this episode will leave you inspired — and ready to tell your community’s story.

What You’ll Learn in This Episode:

• Why caregivers should be the face of your brand
• How “Human, not Hollywood” storytelling transforms perception and trust
• The key questions to ask staff to capture meaningful stories
• Why documentaries — and long-form storytelling — are the most powerful opinion changers
• Why this matters: How authentic storytelling can boost occupancy, staff pride, and your community’s reputation

Links & Resources:

• Watch People Worth Caring About on YouTube and major smart TV platforms
• Follow Peter Murphy Lewis on LinkedIn

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Behind the polished lobby and the corporate metrics is a world of constant pressure, emotional resilience, and the unspoken challenges that senior living leaders face every single day.

In this powerful conversation, Erin sits down with Kent Mulkey, Founder of Elevation Coaching and Membership Sales Executive for One-on-One Sales Academy, whose viral LinkedIn posts have resonated with tens of thousands in the senior living industry. Together, they pull back the curtain on the truths no one tells you about leadership in senior living—truths that could save a career from burnout.

What You’ll Learn in This Episode:

• The difference between passion and purpose—and why getting this wrong can drain even the best leaders.
• The unspoken tension between resident needs and corporate pressures, and how to navigate it without losing yourself.
• Why personal and professional growth are the same thing—and why separating them is costing leaders their well-being.
• The mindset shift that can help EDs let go of control, build trust, and empower their teams.
• How vulnerability and sharing your story can open doors, build influence, and restore joy in leadership.

Why You Need to Hear This:

Whether you’re an Executive Director, a corporate leader, or an aspiring senior living professional, this conversation will challenge how you think about leadership, success, and self-preservation in a demanding industry. Kent’s wisdom, combined with Erin’s hard-won insights, offers a roadmap to not just surviving—but thriving—in senior living leadership.

Connect with Kent:

• LinkedIn: Kent Mulkey
• One-on-One Sales Academy: oneonone.com/academy
• Elevation Coaching

Resources & Links:

• Connect with Erin: LinkedIn 
• Explore the ED Launch Lab: Schedule a call
• Leadership coaching with Aspire for More: Schedule a call

Here is a link to an article Kent referenced in this episode he wrote: https://www.linkedin.com/pulse/should-i-even-talking-kent-mulkey/?trackingId=azfxmFVcSmK%2BM4T2I9ktTw%3D%3D

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode of Aspire for More with Erin, we’re diving deep into the future of dementia education and staff training with two powerhouse guests:
  Dr. Jennifer Stelter, Founder & CEO of the Dementia Connection Institute
  Natalie Kravitz, Director of Engagement Operations at Activity Connection and Dementia Connection Institute Ambassador

Together, they explore what’s broken in today’s dementia education—and how it can be transformed.

You’ll learn:

• Why most dementia training fails to create real change
• How the Dementia Connection Model combines evidence-based tools with caregiver empowerment
• The measurable ROI of strategic, proactive training (like $9K saved in 3 months!)
• How communities can shift from reactive to proactive care by investing in mindset, training, and storytelling
• What “social prescribing” means—and why it might be better than medications

Whether you're a senior living leader, caregiver, or changemaker—this episode offers real tools, real data, and real transformation.

 Plus, hear how to get certified as a Dementia Connection Specialist and receive a special 10% discount code: AL10 for the September virtual training.

 Learn more: dementiaconnectioninstitute.org

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Episode Summary:

What if the key to better dementia care isn’t more complexity—but more simplicity?

In this powerful and deeply personal episode, Erin sits down with Allyson Schrier, founder of Zinnia TV, to discuss how personal experience, curiosity, and innovation led to a tool that's transforming dementia education. From caregiving for her husband with frontotemporal dementia to developing a video platform that helps caregivers model daily activities and reduce agitation—Allyson brings both heart and strategy.

This episode explores:

• How trauma and curiosity can birth impactful solutions
• Why traditional staff training misses the mark—and how to fix it
• How modeling and pre-framing transform caregiving outcomes
• Cultural awareness and the need to individualize training
• Zinnia TV’s power to soothe, connect, and empower

Whether you’re a senior living leader, family caregiver, or simply someone who believes in person-centered care—this episode will shift how you think about training, communication, and compassion.

🎥 Learn more about Zinnia TV: zinniatv.com

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this milestone episode, Erin reflects on what it really means to show up consistently — as a podcaster, a leader, and a community builder. After 100 episodes, she’s learned that the pursuit of success is rarely about one big moment, it’s about the quiet, steady rhythm of doing the right things over and over again.

 In this episode, you’ll learn:

• Why 100% occupancy is a byproduct, not the goal
• What consistency in podcasting taught Erin about consistency in leadership
• How to lead your community like you’re playing the long game,  with intentional action, not reactive hustle
• The mindset shift that turns discouragement into momentum
• How to define success by what you build in yourself, not just your census

 Key Quote

“I thought 100% occupancy was the win, but it was really about becoming the kind of leader who creates it, not chases it.”

Whether you’re at the beginning of your leadership journey or stuck in the messy middle, this episode is a powerful reminder that consistency, aligned with purpose, is the compound interest of leadership.

Show up. Build trust. Stay the course. Let’s go.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode of Aspire for More with Erin, we dive deep into one of the most urgent challenges facing the senior living industry: the retention crisis among Executive Directors and administrators. Erin is joined by Blair Quasnitschka, a seasoned senior living leader and board member of the American College of Health Care Administrators (ACHCA), for a real and refreshing conversation about how we can stop burning out our brightest leaders before they have a chance to shine.

Together, they unpack:

✅ Why “sink or swim” doesn’t work in today’s complex leadership roles
 ✅ What mentorship actually looks like when done right
✅ How to create growth environments with grace for new leaders
✅ The power of emotional intelligence in retaining talent
✅ How operators and companies can rethink onboarding, support, and development

If you’ve ever asked:
 🔹 “Why do we keep losing great leaders?”
 🔹 “How do I support a struggling ED without taking over?”
 🔹 “Where do mentorship and margin intersect?”

Then this episode is for you.

Whether you’re a senior living operator, mentor, aspiring leader, or passionate advocate for this field — this conversation will challenge your assumptions and inspire change.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this solo episode, Erin breaks down the real reason most senior living leaders quit too soon, and how to tell if you’re facing a Dip, a Cliff, or a Cul-de-Sac (inspired by Seth Godin’s The Dip).

She shares the 4 Emotional Phases every Executive Director goes through, the mindset traps that keep you stuck, and 3 powerful questions to ask before you hand in your resignation.

If you’ve ever felt overwhelmed, underappreciated, or ready to run, this conversation will help you decide when to stay, when to grow, and when to walk away wisely.

 Key Takeaways:

• The 4 Emotional Phases of senior living leadership (and where you are now)
• How the messy middle can make or break your career
• The difference between quitting for relief and quitting for strategy
• 3 clarity questions to ask before you quit
• Why finishing is rarer, and more rewarding, than starting

 Connect with Erin:
Ready to get the support you need to grow through the dip? Connect with Erin at Aspire For More with Erin or visit The Mentoring Company.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

R.I.S.E. a Framework for Leadership in the Modern Era

In this podcast episode designed for leaders seeking mentoring and motivation, the focus is on transitioning from control-based leadership to influence-based leadership. 

Erin introduces the RISE framework, which stands for Relationships, Inspiration, Strategy, and Empowerment. The episode covers how control-based leadership, which relies on authority and fear, fails in modern environments. It discusses management-based leadership as an intermediary step, but emphasizes that influence-based leadership is the most effective way to empower teams and create a growth environment. 

Key concepts include the emotional bank account, the power of encouragement, and the importance of self-investment. 

The final part of the episode outlines the RISE framework in detail, providing practical strategies for leaders to build strong relationships, inspire their teams, implement strategic thinking, and empower others to take ownership. 

The episode concludes with a call to action for leaders to evaluate which pillar of the RISE framework they need to focus on to improve their leadership impact.

00:00 Introduction and Purpose of the Podcast
00:34 From Control-Based to Influence-Based Leadership
03:37 The Emotional Bank Account Concept
10:24 The RISE Framework: An Overview
11:02 Building Relationships: The First Pillar
19:59 Inspiration: The Second Pillar
25:53 Strategy: The Third Pillar
28:57 Empowerment: The Fourth Pillar
35:35 Conclusion and Call to Action

Join my email list here: https://aspireformore.myflodesk.com/aspireformoreforyou

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode of the Aspire for More with Erin podcast, Erin and guest Malinda Schulte, professor and founder of Ms. Healthcare Consulting, discuss strategies to help leaders in senior living avoid burnout and empower their teams. They explore the importance of not assuming others share the same knowledge, categorizing tasks to avoid feeling overwhelmed, and fostering a psychologically safe environment. 

Malinda shares her personal journey and practical tips, including creating an effective tier system for task management and emphasizing basic training and clarity within leadership roles. The conversation aims to equip leaders with the mindset and tools to create a sustainable and effective work environment, ultimately enhancing both personal and team performance.

00:00 Introduction and Episode Overview
00:38 Guest Introduction: Melinda Schultice
01:40 Realizing Assumptions in Leadership
04:23 Creating a Culture of Empowerment
05:56 The Importance of Psychological Safety
08:13 Personal Leadership Journeys
23:19 Prioritizing Tasks: Tiers of Work
33:00 Final Thoughts and Advice for Leaders
35:38 Conclusion and Contact Information

Here is the link to the New ED's Playbook Course: https://growyoursalesskills.thinkific.com/courses/the-new-eds-playbook-creating-an-impactful-community-culture

Here is Malinda Shultice's LinkedIn page: https://www.linkedin.com/in/malinda-shultice-dhs-mpa-lnha-43225052/

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Championing PACE: Comprehensive Care for the Elderly with Donna Wilhelm

In this episode, Erin reconnects with Donna Wilhelm, Vice President for Advocacy and Government Relations for Trinity Health Continuing Care, to discuss the impactful PACE (Programs of All-Inclusive Care for the Elderly) program. Donna shares insights about her career shift into senior living services, her role in the PACE initiative, and the comprehensive support it offers for seniors and their caregivers, from medical care to everyday necessities like air conditioners and laundry. The conversation also covers the political challenges PACE faces, including the necessity to advocate for federal and state support to ensure its sustainability and expansion. Both Erin and Donna emphasize the critical need for programs like PACE to become mandatory, amid the growing demand for senior care solutions.

00:00 Introduction and Guest Welcome
00:38 Donna Wilhelm's Role and Background
01:55 Overview of the PACE Program
02:28 Eligibility and Services of PACE
03:18 Financial Aspects and Risk Management
05:17 Real-Life Examples and Impact
06:46 Interdisciplinary Team and Care Approach
08:22 Expansion and Advocacy for PACE
15:53 Caregiver Support and Holistic Care
18:52 Dementia Care in PACE
20:37 Managing Expenses and Medicare Coverage
21:34 Political Implications and Advocacy
23:23 Medicaid Funding Challenges
25:27 Potential Cuts and Their Impact
27:22 The Importance of PACE
35:16 Scalability and Future of PACE
36:59 Conclusion and Call to Action

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

 Leadership Test: Are you Bill Clinton or David Letterman?

When crisis hits your senior living community, there are two ways leaders show up:

 Deny, deflect, and damage trust (Bill Clinton strategy)
 Own it, address it, and build stronger relationships (David Letterman strategy)

 The truth?
 You can't lead through crisis by pretending it’s not happening.
 You can only lead through it with influence, authenticity, and proactive communication.

 In this week's episode of Aspire for More with Erin, I sit down with PR crisis expert Jeff Bell to break down:
▪️ Why crisis communication isn’t about perfection—it’s about ownership.
▪️ The 3 biggest mistakes leaders make in times of crisis.
▪️ How to lead through vulnerability, not around it.

If you're a senior living leader, you can't afford to miss this conversation.

 Your reputation is built in the hard moments.
Your influence is measured when things go wrong—not when everything’s going right.

00:00 Introduction and Guest Introduction
00:51 Jeff Bell's Professional Journey
01:31 Think Tank and Parenting Insights
02:37 Crisis Management: Clinton vs. Letterman
03:38 Lessons from Clinton and Letterman Scandals
06:22 Crisis Management in Senior Living
08:27 The Importance of Transparency and Honesty
12:56 Handling Online Reviews and Personal Accountability
15:03 Emotional Intelligence in Leadership
19:38 Media Training and Public Relations
23:02 Humility and Power in Crisis Management
25:05 Understanding True Humility
26:05 The Short-Lived Pain of Truth
27:25 The Consequences of Hiding
29:41 Handling Criticism and Crisis
30:26 The Importance of Crisis Planning
37:16 Transparency Over Perfection
40:16 Final Thoughts and Contact Information

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode, we explore the struggles of perfectionism, identity, and comparison, and how they can keep us feeling stuck and inadequate as leaders and in our personal lives. The speaker shares a personal journey of overcoming these challenges, focusing on the importance of building momentum through small, consistent actions, maintaining a positive atmosphere, and celebrating accomplishments. Additionally, the speaker emphasizes the power of understanding one's identity and leveraging comparison as a tool for growth rather than defeat. Real-life examples and experiences are used to illustrate these points, culminating in the launch of a new leadership course designed to inspire and equip new leaders in their journey.

00:00 Introduction: The Struggle of Falling Behind
01:05 Understanding Momentum: The Key to Progress
03:56 The Momentum Formula: Actions, Atmosphere, and Accomplishments
12:37 The Role of Identity in Building Momentum
16:32 Comparison: A Double-Edged Sword
29:38 Personal Story: Overcoming Vulnerability and Imperfection
39:33 Conclusion: Embrace the Messy Middle

Learn more about the The New EDs Playbook: Creating an Impactful Community Culture course here: The New EDs Playbook: Creating an Impactful Community Culture

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Unlocking Leadership Potential in Senior Living Through Coaching: Featuring Rose Signs

In this episode, Erin speaks with Rose Saenz, president and operations specialist at RevealSol, about the pivotal role of coaching in senior living leadership. They delve into their personal journeys, emphasizing the transformative impact of coaching on enhancing leadership skills, improving retention, and fostering growth in senior living communities. Rose and Erin share insights on overcoming challenges, the importance of investing in leadership development, and the benefits of coaching for both new and experienced leaders. They highlight the value of mentorship programs and the critical need for supportive structures within organizations to ensure long-term success.

00:00 Introduction to Senior Living Leadership
00:25 Meet Rose Signs: Expert in Senior Living Operations
01:19 The Importance of Coaching in Leadership
03:14 Personal Growth and Leadership Challenges
08:48 Investing in Team Members for Success
13:21 The Role of Regional Directors and Coaches
21:11 Overcoming Leadership Isolation
25:13 Celebrating Success and Motivation
26:28 Challenges in Healthcare Leadership
29:19 Balancing Personal and Professional Life
33:47 Coaching and Mentorship in Leadership
36:42 The Importance of Boundaries
40:58 Final Thoughts and Encouragement

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode, we explore the essential elements of leadership in senior living, focusing on service and empathy. 

Erin sits down with Jenna La Charity, Director of Sales and Marketing at Levante Senior Living and a professor at Algonquin College, to discuss ways to balance business goals with heart-centered leadership. 

Jenna shares her journey from social work to senior living, emphasizing the importance of personal connections, resilience, and problem-solving in sales and operations. 

They discuss the significance of understanding cultural perspectives, the emotional aspects of sales, and the power of relationships in creating thriving communities. 

Jenna also highlights the educational initiatives preparing future leaders in senior living, reinforcing hope and potential in the next generation. 

This conversation is a valuable resource for new and seasoned sales directors alike, offering mindset shifts and practical strategies for success.

00:00 Introduction to Heart-Centered Leadership
00:37 Meet Jenna La Charity
02:08 Jenna's Journey from Social Work to Senior Living
05:53 The Importance of Relationships in Senior Living
07:25 Training the Next Generation of Leaders
18:02 Cultural Perspectives and Aging
20:54 Navigating Sales Relationships
21:09 Overcoming Money Talk Challenges
21:54 Building Trust Through Questions
24:11 The Art of Small Closes
25:11 Adapting Sales Styles
26:13 Human-Centered Sales Approach
26:57 Competitive Analysis and Trust
29:34 Real-Life Learning in Sales
31:02 Mindset, Boundaries, and Energy
34:03 Achieve, Connect, and Thrive
36:33 The Importance of Teamwork
37:56 Conclusion and Final Thoughts

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

The Power of Sage's Community-Centric Technology

In this episode, the Erin interviews Lindsay Daugherty, Head of Community at Sage, about how Sage is transforming the senior living experience through their innovative technology. The discussion highlights how Sage's product replaces traditional nurse call systems, providing real-time data and insights that foster communication, empower caregivers, and enhance resident care. Lindsey shares personal and professional experiences that underscore the importance of transparency and validation in caregiving, ultimately making a compelling case for how Sage can revolutionize the culture inside senior living communities.

00:00 Introduction and Guest Welcome
01:40 Lindsey's Journey and Sage's Mission
03:28 Impact of Sage on Senior Living
06:04 Building a Positive Community Culture
08:19 Challenges and Solutions in Caregiving
11:41 Technology's Role in Senior Living
15:37 Real-Life Examples and Success Stories
23:59 Exploring the Benefits of Speak-to-Text
24:28 Building Relationships with Families
25:11 Leveraging Data for Better Care
27:25 Addressing Caregiver Challenges
32:25 The Importance of Caregiver Recognition
37:43 Implementing Sage in Communities
39:37 Overcoming Implementation Hurdles
42:15 Ensuring Effective Communication
45:24 Conclusion 

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

The Power of Boundaries: Protecting Your Peace and Enhancing Leadership

In this episode, we explore the essential role of boundaries in achieving sustainable success and effective leadership. Discussing why boundaries are crucial, Erin shares personal experiences and relatable anecdotes to underline the importance of protecting one’s time, energy, and peace. The episode covers practical steps for setting and communicating boundaries, and discusses how this can prevent burnout, enhance productivity, and foster a healthier work-life balance. Listeners are encouraged to define and enforce their boundaries to achieve clarity, empowerment, and long-term success in both personal and professional life.

00:00 Introduction to Boundaries
00:55 Personal Story: Learning Boundaries
02:39 The Importance of Boundaries in Leadership
04:17 Case Study: The Efficient Nurse
10:08 Practical Steps for Setting Boundaries
18:46 The Power of Clarity and Empowerment
37:26 Final Thoughts and Encouragement

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Real Talk about Relationships, Real Estate and Regulations inside Senior Living

In this episode, the host dives into the three core aspects of senior living: relationships, real estate, and regulations. Erin explores the importance of balancing these elements to ensure the success of a senior living community. Through personal anecdotes and professional insights, Erin emphasizes the critical role that relationships play in enhancing occupancy rates and building trust. Erin also highlights the real estate lens of senior living, explaining the concept of Real Estate Investment Trusts (REITs) and their impact on the industry. Additionally, Erin discusses the often-overlooked importance of regulatory compliance and offers practical advice for leaders to navigate these components successfully.

00:00 Introduction: The Three R's of Senior Living
00:45 Personal Journey: From Naivety to Realization
03:07 Understanding Real Estate Investment Trusts (REITs)
05:05 The Corporate Lens: Real Estate and Relationships
06:22 The Importance of Relationships in Real Estate
07:40 Regulations: A Key Component of Senior Living
09:07 Balancing the Three R's for Leadership Success
11:32 Real Estate Perspective: Corporate and Community Views
18:03 Building Relationships: The Heart of Senior Living
28:28 Navigating Regulations: Lessons and Reflections
36:14 Conclusion: Embracing the Three R's for Sustainable Success

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Planning and Financing Senior Care: Insights with Erin Thompson

In this joint episode of the 'On the Mark Podcast and Financial Forum,' and Aspire for More with Erin podcast  co-host and guest Erin Thompson and Mark Maimon discuss the complexities of planning and financing senior care. Mark and Erin shares their vast experience in senior living, emphasizing the importance of early, tough conversations and proper planning. The discussion touches upon the high costs of senior care, the impact of real estate decisions, and alternative financing options including cash-out loans, rental property income, and reverse mortgages. They highlight the tax implications of selling a home before and after a senior passes away, and the potential benefits of strategic debt use. Both Erin and Mark stress the significance of employing trustworthy professionals to navigate these financial waters, ensuring the best outcomes for seniors and their families.

00:00 Welcome and Guest Introduction
01:33 The Rising Cost of Senior Care
02:15 Planning for Senior Care Expenses
06:47 Common Financial Challenges for Seniors
11:23 Tax Implications and Financial Strategies
15:55 Alternative Financing Options
21:24 Emotional and Psychological Aspects of Senior Care
23:02 Real Estate and Rental Income Strategies
30:22 Disaster Relief and Senior Care
33:57 Final Thoughts and Resources

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

We Never Had Control but We Can Create Influence

In the first guest episode of 2025, Erin welcomes Chris Heinz, owner of Westport One, a talent and recruiting firm specializing in senior living leadership. Chris shares his extensive experience in recruitment, emphasizing the importance of influence over control in effective leadership. They discuss best practices for hiring and retention, impactful interview techniques for both hiring managers and candidates, and the nuances of building a strong, positive culture within organizations. Chris also highlights the critical role mindset plays in achieving professional success and creating significant influence within the industry.

00:00 Introduction and Guest Welcome
01:15 Chris Hines' Journey into Senior Living
03:39 Key Insights on Hiring and Retention
05:27 The Power of Influence in Leadership
08:35 Challenges and Mindset in Senior Living
12:44 Building Effective Teams and Culture
21:24 Growth and Career Advancement in Senior Living
27:40 Creating Your Own Opportunities
28:36 The Power of Influence in Leadership
29:37 Maintaining Positivity and Mindset
30:59 Effective Interview Questions
32:39 Evaluating Candidates' Energy and Passion
34:50 Candidates' Questions and Their Impact
40:18 The Two-Way Street of Interviews
44:54 Generational Differences in the Workforce
46:20 The Right Seat on the Bus
50:04 The Impact of Conversations
52:32 Acknowledging Efforts and Closing Remarks

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Mastering Your Mindset: Transforming Obstacles into Opportunities

In this episode, the Erin dives into the power of mindset and the stories we tell ourselves, examining how these inner narratives shape our reality. Through personal anecdotes and insightful reflections, the episode highlights the importance of recognizing and reframing negative thought patterns into growth-oriented habits. 

Three critical questions are introduced to help listeners and leaders alike gain clarity and control over their lives: 
What do you really want? 
How do you want to feel?  
What are you trying to control? 

Listeners are encouraged to embrace discomfort, acknowledge their achievements, and harness the power of influence over control. 

This episode is a motivational guide to overcoming mindset traps, fostering self-awareness, and ultimately building a life and career that aligns with one's true potential.

00:00 Introduction: The Power of Your Thoughts
01:09 Recognizing and Reframing Negative Patterns
01:40 Three Game-Changing Questions for Leaders
02:35 Personal Journey and Podcasting Insights
04:29 Mindset Struggles and Overcoming Self-Doubt
05:29 The Impact of Thoughts on Emotions and Actions
06:25 Facing and Rewriting Your Origin Story
09:17 The Importance of Self-Validation
13:29 Leadership and Influence Over Control
15:37 Sacrifice and the Path to Success
18:09 Basketball Lessons: Mindset in Action
24:23 Embracing Discomfort and Growth
36:43 Conclusion: Owning Your Story and Future

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

The Power of Relationships in Senior Living Leadership

In this solo episode, Erin reflects on the importance of relationships in senior living communities. 

Drawing from personal experiences, the Erin emphasizes that authentic connections, not just tasks or outcomes, drive true success. 

The discussion spans actionable strategies for leaders to nurture relationships with themselves, their teams, residents, and families, stressing kindness, trust, empowerment, and effective communication as key components. 

Practical advice on managing expectations, providing constructive feedback, and fostering a positive community culture through genuine interactions is provided.

The episode concludes with a call to action for leaders to focus on one relationship needing attention this week and an invitation to listeners to share the podcast and provide feedback.

00:00 Introduction and Gratitude
01:09 The Importance of Relationships
03:14 Real-Life Examples of Relationship Impact
07:35 Building Trust and Influence
16:28 Managing Expectations and Feedback
27:15 Empowering Your Team
38:32 Conclusion and Call to Action

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Reflecting on 2024 and Setting Intentions for 2025

In this solo episode, Erin reflects on the accomplishments and challenges of 2024, discussing important questions to evaluate personal growth and set intentions for the upcoming year. She emphasizes the significance of intentionality, overcoming imposter syndrome, and being clear about one's message and audience. Erin shares her journey as an entrepreneur, the importance of resilience, and the value of consistency. She encourages listeners to embrace change, learn from past experiences, and set clear goals for 2025, while valuing the process over outcomes.

00:00 Introduction and New Year Reflections
01:15 The Importance of Reflection and Intentionality
03:10 Embracing the Entrepreneurial Journey
05:20 Overcoming Imposter Syndrome
09:29 Defining Your Audience and Message
11:59 Learning from Rejection and Acceptance
15:54 Consistency and Long-Term Goals
22:40 Time Blocking and Productivity Tips
25:41 Resiliency and Personal Growth
30:37 Conclusion and Future Plans



Need a little motivation, inspiration and mentoring from a person "who gets it" I've got just the weekly you are looking for. Sign up here: https://aspireformore.myflodesk.com/aspireformoreforyou

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Empowering Caregivers with Tracy Lamb and Odessa Connect

In this episode, Erin welcomes Traci Lamb, an international business development specialist for OdessaConnect, who shares her personal and professional caregiving journey. Traci discusses the challenges and emotional toll of caregiving, how she transitioned from being a media mogul to dissolving her business to care for her mother, who suffers from Parkinson's and dementia. 

They delve into the significance of technology in improving caregivers' lives, highlighting OdessaConnect's user-friendly TV-integrated system that simplifies digital connectivity for seniors. Tracy emphasizes the importance of support systems, self-care, and proper tools in caregiving, providing insights and resources for caregivers facing similar struggles.

00:00 Introduction and Guest Introduction
00:50 Traci's Journey into Caregiving
03:24 Challenges and Realities of Caregiving
06:54 Navigating Dementia and Emotional Struggles
10:14 Advocacy and Best Practices in Caregiving
14:21 Odessa Connect: A Game Changer for Caregivers
17:27 Personal Experiences with Odessa Connect
29:11 Final Thoughts and Contact Information

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

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Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Seamless Transitions: Managing Moves in Senior Living

In this episode of 'Aspire for More with Erin,' host Erin discusses feedback from listeners and dives into the sensitive topic of transitioning residents from assisted living to memory care. Erin emphasizes the importance of managing expectations, proactive communication, and understanding the emotional state of residents and their families. Using her personal and professional experiences, she provides actionable strategies for senior living leaders to ensure smooth and compassionate transitions. Erin also invites listeners to share their best practices and feedback to foster a better community.

00:00 Introduction and Listener Feedback
00:42 The Importance of Transitioning in Senior Care
02:29 Personal Story: Lessons from Summer Camp
08:59 Key Areas for Smooth Transitions
10:44 Expectations Management
17:39 Proactive Communication
24:05 Emotional Intelligence in Transitions
34:54 Conclusion and Call to Action

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

4 Key Business Drivers in Senior Living: Impact of Reducing Employee Injuries

This episode explores four critical business drivers in the senior living industry that can be significantly improved by minimizing employee injuries.

Steve Groth is the guest this week. He is an Insurance Broker from INSURICA and he has an interesting perspective on insurance, workman's comp and professional liability.

There are lots of mentoring lessons in this episode from real life experiences and data from the insurance industry.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode of the 'Aspire for More with Erin' podcast, Erin sits down with Cheri Orcutt, founder of the Build Community and a seasoned dementia educator and leadership trainer coach. They discuss the essence of leadership in the senior living industry, emphasizing the importance of significance and empathy. Cheri shares her professional journey, stemming from her personal experiences with dementia, and her dedication to teaching others about valuing significance over success. Together, they discuss practical strategies for effective team management, the challenges of leadership promotions, and ensuring genuine care in dementia care settings. The episode underscores the need for clarity, kindness, and understanding both in personal and professional settings, with Cheri suggesting interactive empathy trainings to improve care environments. This podcast is a rich resource for leaders in senior living and healthcare professionals looking to enhance their approach to care and leadership.

00:00 Introduction and Guest Welcome
00:37 Defining Success and Significance
01:16 Career Transition to Senior Living
02:38 Passion for Dementia Care
03:47 Leadership and Team Dynamics
04:53 Personal and Professional Examples
07:35 Empathy in Dementia Care
11:49 Challenges in Senior Living
20:26 Leadership Training and Communication
25:07 The Importance of Acknowledgment and Communication
25:39 Accountability and Authentic Conversations
26:23 Breaking Down Leadership Barriers
27:13 Recognizing and Valuing Team Members
28:08 Self-Care and High Expectations in the Industry
31:12 Empathy Training and Understanding Dementia
35:50 Addressing Behavioral Communication
37:41 Leadership and Training Programs
41:28 The Power of Kindness and Leadership
45:00 Conclusion and Final Thoughts

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Innovations in Senior Living Lead Management with Danny Linhart

In this episode of the 'Aspire for More with Erin' podcast, Erin interviews Danny Linhart, CEO of Lead Genie, a company focusing on contact center and lead management solutions in the senior living industry. 

Danny shares his extensive background in senior care, including his previous roles in hospice care and experiences at 'A Place for Mom'. The conversation delves into the evolution of lead management over the past two decades, contrasting traditional methods like print directories with digital solutions and discussing how COVID-19 transformed lead sourcing. 

Danny emphasizes the importance of nurturing potential leads and the role of advisory services in helping families make informed decisions about senior living options. He also explains the value of Lead Genie's call center in supporting sales directors with managing inquiries efficiently. The discussion provides insight into how technology and human empathy intertwine in the senior care industry, ensuring families make the best decisions for their loved ones.

00:00 Welcome and Introduction
00:10 Meet Danny Linhart: CEO of Lead Genie
00:24 Exploring Lead Genie
00:58 Danny's Journey in Senior Living
03:57 Founding Care Changes
05:22 The Evolution of Lead Management
06:50 Impact of COVID on Lead Generation
09:17 The Role of Advisors in Senior Living
18:10 Challenges and Solutions in Senior Living Sales
20:36 The Importance of Call Centers
27:05 Remote Sales Director Services
32:04 Database Management and Nurturing Leads
35:31 Conclusion and Final Thoughts

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

The True Value of Holistic Primary Care

This episode discusses the importance and benefits of holistic medicine within primary care. It emphasizes that value-based care is more cost-effective than the current fragmented healthcare system. The conversation between Erin and Dr. Rocky highlights the role of primary care physicians in improving patient outcomes by addressing both physical and emotional health, promoting independence, and enhancing overall wellness. The focus is on looking at patients as whole individuals rather than just addressing individual symptoms.

You can contact Dr. Rocky Samuel, CMO with Troupe Health, with the below information:

rocky.samuel@troupehealth.com
www.troupehealth.com
https://www.linkedin.com/in/rockysamuel/

Office: (332) 895-3363 

00:00 Introduction to Dr. Rocky Samuel
00:10 Challenges in the Current Healthcare System
00:25 The Role of Primary Care Physicians
00:32 Improving Patient Medications and Independence
00:54 The True Meaning of Value in Healthcare
00:56 Holistic Approach to Patient Care

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

This episode explores the concept of 'slowing down to speed up' as a necessary component in achieving sustainable progress. The speaker shares personal experiences of confronting delays in project implementation, stressing the importance of acquiring skills, recognizing roadblocks, and maintaining transparency and trust with team members. The discussion delves into the internal struggles and doubts faced when timelines are extended, ultimately advocating for the benefits of taking additional time to ensure better outcomes.

00:00 Introduction to Slowing Down to Speed Up
00:26 Personal Experience and Vulnerability
00:41 Facing Implementation Challenges
01:21 Internal Questioning and Reflection

Here is the link to the article that Paige wrote that inspired this conversation: https://www.linkedin.com/pulse/navigating-implementation-slowing-down-speed-up-paige-hoffman-gjvwc/

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

There is Power in Telling Your Story: a conversation with Daniel Findlay

In this episode, host Erin sits down with Daniel Finley, founder and CEO of Kin Capsule, to discuss the transformative power of personal media storytelling technology. Daniel explains the concept of personal media storytelling, emphasizing its role in creating a safe, ad-free space where users fully own their content. The discussion delves into the importance of legacy and life review, sharing insights on how storytelling can enhance social connection, mental health, and cognitive function, especially for senior living residents. They explore the emotional and therapeutic benefits of sharing life stories, citing real-world examples and the profound impact witnessed in various communities. Erin and Daniel highlight the importance of living one's legacy and how Kin Capsule facilitates this process through its innovative platform.

00:00 Introduction to Daniel Finley and Kin Capsule
00:40 The Concept of Personal Media Storytelling
01:48 The Power of Storytelling and Legacy
02:51 Founding Story of Kin Capsule
04:34 Impact on Senior Living Communities
05:31 Cognitive and Emotional Benefits of Storytelling
07:44 Personal Reflections on Storytelling
10:33 The Importance of Legacy and Life Review
13:45 Practical Applications and User Experiences
21:37 Encouragement to Explore Life Review
26:40 How to Get Started with Kin Capsule
28:05 Closing Remarks and Final Thoughts

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Balancing Professional Challenges and Personal Growth with Shanna Swanson

In this episode, Erin welcomes Shanna Swanson, the founder of Northstar Consultants, to discuss her unique contributions to long term care. Shanna shares insights from her work analyzing regulatory compliance and addressing emergency preparedness for Leading Age Minnesota. She also delves into her efforts in easing staffing shortages by recruiting skilled international nurses. The conversation touches on overcoming burnout, tackling grief, and establishing boundaries, with an emphasis on self-awareness, energy management, and the importance of personal well-being. Shanna's rich background in nursing home administration and her holistic approach to leadership and healthcare add depth to the discussion.

In this podcast a YouTube video was referenced and here is the link for you to watch: https://youtu.be/HYXH2XUfhfo?si=ty6h9mqjXRHDKy-x

00:00 Introduction and Guest Welcome
01:56 Shanna Swanson's Professional Background
02:42 Regulatory Changes and Emergency Preparedness
03:48 Addressing Staffing Shortages in Long Term Care
07:06 Personal Challenges and Professional Insights
19:54 The Importance of Self-Awareness and Boundaries
32:54 Energy Management and Healing
44:21 Conclusion and Contact Information

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Stop Living by Default and Start Living by Design

In this episode of the Aspire for More with Erin podcast, we welcome Jen Gomez, founder and CEO of JG Consulting. Jen discusses her journey from a challenging upbringing to becoming a successful entrepreneur who empowers women to gain clarity on their future and self-worth. She shares insights into vision mapping, values-based recruiting, and the importance of self-connection. The conversation delves into overcoming personal limitations, setting boundaries, and the power of resilience and community. Jen emphasizes the significance of celebrating small victories and taking strategic steps towards one's dreams.

00:00 Introduction to the Podcast and Guest

00:42 Jen Gomez's Journey to Self-Discovery

01:26 Empowering Women to Dream Big

02:22 The Power of Vulnerability

03:56 Understanding Choices and Overcoming Rejection

05:15 Connecting with Your True Self

12:57 Jen's Personal Story of Resilience

19:46 Finding Joy and Purpose

20:52 Values-Based Leadership and Career Growth

22:26 Dreaming Big: The Power of Vision

22:49 From Homeless to Working with the Governor

23:37 The Importance of Connection and Values

25:23 Overcoming Troubled Childhoods

26:33 Celebrating Small Wins

40:45 The Role of Boundaries and Time Management

42:14 Final Thoughts and Contact Information

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode of the Aspire For More with Erin' podcast, host Erin welcomes Kasey Devine, Vice President of Strategic Growth for Pro Care HR. They discuss the importance of focusing on people within the business, trends in HR, leadership challenges, and the effectiveness of breaking down silos in senior living communities. The conversation highlights the critical aspect of addressing workforce shortages, implementing positive change management, and the need for accountability and growth-oriented mindsets. Kasey also introduces listeners to Pro Care HR and their innovative approaches to supporting senior living operators nationwide. The episode is rich with actionable insights for leaders looking to improve their organizations.

00:00 Welcome and Introduction

01:03 Current HR Trends and Challenges

03:21 Breaking Down Silos in Leadership

08:04 The Importance of Accountability and Overcoming Fear

17:13 Choosing Your Hard: Embracing Change

35:24 ProCare HR: Our Mission and Services

40:24 Conclusion and Final Thoughts

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode of Aspire for More with Erin, Erin's first international guest, Nicole Belanger, founder of Leaderboard Sales, joins to share her insights on relationship-based selling. Nicole explains the concept of 'dropping the outcome,' which focuses on improving sales by prioritizing the customer experience over direct sales metrics. The discussion delves into strategies for managing expectations, the importance of consistency in sales behaviors, the impact of leadership on sales teams, and how breaking down goals into daily tasks can lead to success.

00:00 Introduction and Guest Introduction

01:02 The Power of Dropping the Outcome

01:32 Relationship-Based Selling in Senior Living

03:14 Metrics and KPIs: Balancing Numbers and Relationships

05:26 The Importance of Practice and Feedback

07:53 Managing Expectations and Adding Value

10:56 Leadership and Growth Orientation

16:02 Breaking Down Lofty Goals

31:05 The Role of Education in Sales

36:52 Conclusion and Final Thoughts

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Transforming HR Through Strategic Leadership and Technology with Britt Reese

In this episode of the Aspire for More with Aaron podcast, Aaron welcomes Britt Reese, a strategic business consultant with Paychex. They discuss the evolving role of HR from administrative to strategic, with a focus on technology, employee well-being, and developing strong leadership. Britt shares insights into current HR trends, the importance of continuous learning, DEI initiatives, and actionable steps to enhance the employee experience and organizational culture. The conversation highlights practical examples and provides valuable advice on addressing HR challenges within the senior living sector.

00:00 Introduction and Guest Welcome

00:51 Understanding Paychex and HR Services

03:10 HR Evolution and Current Trends

07:18 The Role of Technology in HR

15:05 Enhancing Employee Experience

22:56 Strategic HR Action Items

29:47 Final Thoughts and Closing Remarks

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

In this episode of the "Aspire for More with Aaron" podcast, Erin welcomes David Posner, Vice President of Business Development for Elder Tree Care Management Services. David's dual roles as a healthcare executive and professional basketball referee offer a unique perspective on leadership, decision-making, and teamwork. This episode delves into the fascinating parallels between the court and the corporate world.

 The Power of Elder Tree Care Management Services

 Erin starts the episode by highlighting the significant impact of Elder Tree Care Management Services, which helps seniors, families, and individuals with special needs navigate the complex healthcare system. 

Essential Leadership Insights

David's extensive experience in healthcare management and basketball refereeing gives him a unique vantage point. The conversation shifts to leadership lessons learned from both arenas. Here are a few key takeaways:

 1. **Answer Questions, Don’t Answer Statements**

David shares a powerful piece of advice: "Answer questions, don't answer statements." This principle helps sift through the noise and focus on constructive communication. In leadership, as in refereeing, it’s crucial to respond to genuine inquiries while allowing people to vent without taking their frustrations personally.

 2. **Decisive and Confident Communication**

 Effective communication is a cornerstone of leadership. David compares it to the precise manner in which police officers and referees issue commands. Using short, definitive statements can project authority and maintain control over situations, preventing unnecessary escalation.

  3. **Understanding Team Dynamics**

 Just as referees rely on their partners to make accurate calls, leaders must understand their teams’ strengths and weaknesses. Coordination and clear communication within the team ensure that everyone is on the same page and working towards the same goals.

  4. **Handling Crisis and Momentum Shifts**

 Drawing parallels from sports, David underscores the importance of managing crises and momentum shifts. Leadership often involves making split-second decisions, much like a referee determining a foul. Recognizing the signs of a momentum shift can help a leader take proactive steps to maintain control and keep the team focused.

For those interested in hearing more about David's experiences and insights, make sure to catch his presentations at upcoming conferences. His unique perspective is sure to provide fresh insights into the challenges and triumphs of leadership.
His company ElderTree Management Services is doing phenomenal work.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Learn more about the 100% Leader here 

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.