Meetings Matter Chatter Wed, 23 Sep 2026 08:45:16 -0400 https://meetingsmatterchatter.buzzsprout.com en-us © 2026 Meetings Matter Chatter yes 2a9d5832-962c-5b01-830c-72c34237d879 Jenna Baker episodic false Industry trends and topics pertaining to the travel and meetings industry

]]> Buzzsprout (https://www.buzzsprout.com) Jenna Baker https://storage.buzzsprout.com/3yc5tmse0vtvhanx98i9aik29gs7?.jpg Meetings Matter Chatter https://meetingsmatterchatter.buzzsprout.com Everyday Hospitality, Extraordinary Impact Everyday Hospitality, Extraordinary Impact In this episode, Danielle MacFarlane, VP of Operations and Account Management for BCD’s Life Science Center of Excellence, joins us to talk about one of her favorite topics: hospitality. Known across BCD for her passion and energy, Danielle shares her blueprint for bringing hospitality into your work and creating memorable experiences that truly stand out. From small intentional actions to a mindset focused on care and connection, she explores practical ways to consistently wow customers and elevate the service you provide. Whether you work directly with clients or support them behind the scenes, this conversation will leave you inspired to make hospitality a defining part of how you show up every day.

]]> In this episode, Danielle MacFarlane, VP of Operations and Account Management for BCD’s Life Science Center of Excellence, joins us to talk about one of her favorite topics: hospitality. Known across BCD for her passion and energy, Danielle shares her blueprint for bringing hospitality into your work and creating memorable experiences that truly stand out. From small intentional actions to a mindset focused on care and connection, she explores practical ways to consistently wow customers and elevate the service you provide. Whether you work directly with clients or support them behind the scenes, this conversation will leave you inspired to make hospitality a defining part of how you show up every day.

]]> Jenna Baker Buzzsprout-19845177 Wed, 23 Sep 2026 08:00:00 -0400 2670 4 5 full false Measuring What Matters in Meetings Measuring What Matters in Meetings How do you know if a meeting was truly successful? Clients and planners are under growing pressure to measure impact, prove value, and show whether key messages really landed. In this episode, Leilani Heaven, Senior Strategist at BCD Meetings & Events, shares the findings from the latest Client Insights report on Engagement and Measurement. She’ll cover what organizations can measure today, where the gaps still exist, and how this space is likely to evolve in the future.

]]> How do you know if a meeting was truly successful? Clients and planners are under growing pressure to measure impact, prove value, and show whether key messages really landed. In this episode, Leilani Heaven, Senior Strategist at BCD Meetings & Events, shares the findings from the latest Client Insights report on Engagement and Measurement. She’ll cover what organizations can measure today, where the gaps still exist, and how this space is likely to evolve in the future.

]]> Jenna Baker Buzzsprout-19705201 Wed, 26 Aug 2026 09:00:00 -0400 1321 4 4 full false Safety, Security, and Emergency Response in Meeting Planning Safety, Security, and Emergency Response in Meeting Planning In this podcast episode, guest Christina Filan, Director of Event Management at BCD M&E, discusses the critical role of safety and security protocols in meeting planning onsite, helping internal staff understand how preparation supports a safe, well-managed event experience. The conversation explores why every team member should be familiar with emergency procedures, communication plans, and escalation steps, as well as how to respond quickly and confidently to situations such as medical emergencies or security incidents. Focused on awareness, readiness, and coordination, this episode offers practical guidance to help staff stay calm, informed, and proactive when unexpected issues arise onsite.

]]> In this podcast episode, guest Christina Filan, Director of Event Management at BCD M&E, discusses the critical role of safety and security protocols in meeting planning onsite, helping internal staff understand how preparation supports a safe, well-managed event experience. The conversation explores why every team member should be familiar with emergency procedures, communication plans, and escalation steps, as well as how to respond quickly and confidently to situations such as medical emergencies or security incidents. Focused on awareness, readiness, and coordination, this episode offers practical guidance to help staff stay calm, informed, and proactive when unexpected issues arise onsite.

]]> Jenna Baker Buzzsprout-19525214 Tue, 21 Jul 2026 09:00:00 -0400 1625 4 3 full false Professional Development: Influencing Without Authority Professional Development: Influencing Without Authority Professional development is the ongoing journey of enhancing your knowledge, skills, and abilities to grow in your career and increase your effectiveness in your role. In this episode, Kathryn Bowling, Director of Client Engagement at BCD M&E helps us delve into the essential skill of influencing without authority. You’ll discover practical strategies to gain buy-in, navigate cross-functional collaboration, and drive results through persuasion rather than position. Whether you’re an emerging leader or a team member aiming to expand your impact, this conversation provides valuable insights for leading effectively at every level.

]]> Professional development is the ongoing journey of enhancing your knowledge, skills, and abilities to grow in your career and increase your effectiveness in your role. In this episode, Kathryn Bowling, Director of Client Engagement at BCD M&E helps us delve into the essential skill of influencing without authority. You’ll discover practical strategies to gain buy-in, navigate cross-functional collaboration, and drive results through persuasion rather than position. Whether you’re an emerging leader or a team member aiming to expand your impact, this conversation provides valuable insights for leading effectively at every level.

]]> Jenna Baker Buzzsprout-19348487 Tue, 16 Jun 2026 09:00:00 -0400 2158 4 2 full false Small Meetings, Big Insights Small Meetings, Big Insights In this episode, Leilani Heaven, Senior Strategist at BCD Meetings & Events, unpacks key findings from our latest Client Insights report, featuring feedback from more than 200 clients. This quarter, we explore the evolving world of small and simple meetings — a space that may seem straightforward but is often more complex than it appears. Tune in to hear where clients see the market heading, what they need most, and what it means for the future of meetings at BCD M&E.

]]> In this episode, Leilani Heaven, Senior Strategist at BCD Meetings & Events, unpacks key findings from our latest Client Insights report, featuring feedback from more than 200 clients. This quarter, we explore the evolving world of small and simple meetings — a space that may seem straightforward but is often more complex than it appears. Tune in to hear where clients see the market heading, what they need most, and what it means for the future of meetings at BCD M&E.

]]> Jenna Baker Buzzsprout-19197921 Tue, 19 May 2026 08:00:00 -0400 1844 4 1 full false Misstep Management: Essential Don'ts in Event Production Misstep Management: Essential Don'ts in Event Production In this episode, John Pistotti, Business Development Director, Production & Content for BCD M&E, shares his wealth of knowledge on event production and content creation. He sheds some light on challenges that can arise and how to navigate them effectively.  He also shares his top five production nightmares and easy ways to avoid big blunders. Tune in to gain insights that can help elevate your event outcomes!

]]> In this episode, John Pistotti, Business Development Director, Production & Content for BCD M&E, shares his wealth of knowledge on event production and content creation. He sheds some light on challenges that can arise and how to navigate them effectively.  He also shares his top five production nightmares and easy ways to avoid big blunders. Tune in to gain insights that can help elevate your event outcomes!

]]> Jenna Baker Buzzsprout-18090892 Tue, 04 Nov 2025 05:00:00 -0500 2422 3 11 full false Ghostly Getaways: Exploring Hauntingly Historic Hotels Ghostly Getaways: Exploring Hauntingly Historic Hotels In this spine-tingling episode of Meetings Matter Chatter, we're thrilled to welcome Nate Childress, Director of Sales at BCD M&E who will delve into the intriguing world of haunted hotels across the United States. Just in time for Halloween, Nate will share chilling tales and some of the most famous haunted locations where guests have reported ghostly encounters. Beyond the eerie experiences, he'll also offer innovative ideas for planning unique meetings and team-building activities at these historic venues, ensuring your group bonds over both business and the supernatural. Join us for a conversation that’s equal parts engaging and scary!

]]> In this spine-tingling episode of Meetings Matter Chatter, we're thrilled to welcome Nate Childress, Director of Sales at BCD M&E who will delve into the intriguing world of haunted hotels across the United States. Just in time for Halloween, Nate will share chilling tales and some of the most famous haunted locations where guests have reported ghostly encounters. Beyond the eerie experiences, he'll also offer innovative ideas for planning unique meetings and team-building activities at these historic venues, ensuring your group bonds over both business and the supernatural. Join us for a conversation that’s equal parts engaging and scary!

]]> Jenna Baker Buzzsprout-17964104 Mon, 06 Oct 2025 11:00:00 -0400 1926 3 10 full false The Hotel Hunter: Inside the World of Sourcing The Hotel Hunter: Inside the World of Sourcing In this engaging episode, we chat with Michelle Makin, a seasoned purchasing manager at BCD M&E, who sheds light on the intricate world of hotel sourcing. Michelle shares her firsthand experiences that illustrate the challenges and triumphs of the process. Listeners will be captivated as she recounts some chilling stories of potential disasters that could have occurred in her sourcing journey, but thanks to her expertise, turned into fortunate outcomes. Join us for a deep dive into the nuances of hotel procurement and learn how preparation and quick thinking can lead to incredible success!


]]> In this engaging episode, we chat with Michelle Makin, a seasoned purchasing manager at BCD M&E, who sheds light on the intricate world of hotel sourcing. Michelle shares her firsthand experiences that illustrate the challenges and triumphs of the process. Listeners will be captivated as she recounts some chilling stories of potential disasters that could have occurred in her sourcing journey, but thanks to her expertise, turned into fortunate outcomes. Join us for a deep dive into the nuances of hotel procurement and learn how preparation and quick thinking can lead to incredible success!


]]> Jenna Baker Buzzsprout-17755061 Tue, 02 Sep 2025 07:00:00 -0400 1856 3 9 full false Market Pulse: Asia Pacific Market Pulse: Asia Pacific In this episode recorded at our annual APAC Partner Summit in Bangkok, we bring together influential leaders from the Asia-Pacific markets we serve. We explore dynamic trends, emerging hot topics, and future outlooks shaping their sectors, while highlighting innovative business strategies, social change, and sustainability efforts that reflect the diverse perspectives and collaborative spirit of the region.

]]> In this episode recorded at our annual APAC Partner Summit in Bangkok, we bring together influential leaders from the Asia-Pacific markets we serve. We explore dynamic trends, emerging hot topics, and future outlooks shaping their sectors, while highlighting innovative business strategies, social change, and sustainability efforts that reflect the diverse perspectives and collaborative spirit of the region.

]]> Jenna Baker Buzzsprout-17601487 Mon, 04 Aug 2025 07:00:00 -0400 1656 3 8 full false Building Connections: The Heart of Hotel Sales Building Connections: The Heart of Hotel Sales Join us as we chat with Ben Warner, Group Sales Director at the Westin DC Downtown, who will take us behind the scenes of the bustling world of hotel sales. Ben will share his experiences navigating the intricacies of the sales process in the hospitality industry. Whether you’re planning an event or simply curious about what goes into finding the perfect venue, Ben will provide valuable tips and expert advice to help you make informed decisions. 

]]> Join us as we chat with Ben Warner, Group Sales Director at the Westin DC Downtown, who will take us behind the scenes of the bustling world of hotel sales. Ben will share his experiences navigating the intricacies of the sales process in the hospitality industry. Whether you’re planning an event or simply curious about what goes into finding the perfect venue, Ben will provide valuable tips and expert advice to help you make informed decisions. 

]]> Jenna Baker Buzzsprout-17417116 Tue, 01 Jul 2025 09:00:00 -0400 2133 3 7 full false Meeting Leftovers: Sharing the Feast Meeting Leftovers: Sharing the Feast Join us for a conversation with Thomas Whelan, the Director of Events at Access, a destination management company. Thomas is dedicated to reducing food waste and will share valuable insights about the legal protections that facilitate food donations. He’ll discuss how meeting organizers can easily donate leftover food to support those in need. We’ll explore practical tips and highlight the positive impact of giving back to the community while ensuring that no meal goes to waste. Tune in to find out how you can make a difference one meeting at a time!

]]> Join us for a conversation with Thomas Whelan, the Director of Events at Access, a destination management company. Thomas is dedicated to reducing food waste and will share valuable insights about the legal protections that facilitate food donations. He’ll discuss how meeting organizers can easily donate leftover food to support those in need. We’ll explore practical tips and highlight the positive impact of giving back to the community while ensuring that no meal goes to waste. Tune in to find out how you can make a difference one meeting at a time!

]]> Jenna Baker Buzzsprout-17247407 Tue, 03 Jun 2025 05:00:00 -0400 1517 3 6 full false Creating Moments That Matter: Your Event’s Unique Story Creating Moments That Matter: Your Event’s Unique Story Sandra Collins, Director of Strategic Communications and Dan Umney, Director, Creative Services from The Collective in the UK will help us explore the power of elevated content in transforming client events. Discover how effective storytelling can enhance the attendee experience and leave a lasting impression. Dan and Sandra will share innovative ways to incorporate storytelling into your events through branding, videos, pre-reads, and more. Tune in to gain insights on creating engaging narratives that resonate with your audience, ensuring your events are not only memorable but impactful!

]]> Sandra Collins, Director of Strategic Communications and Dan Umney, Director, Creative Services from The Collective in the UK will help us explore the power of elevated content in transforming client events. Discover how effective storytelling can enhance the attendee experience and leave a lasting impression. Dan and Sandra will share innovative ways to incorporate storytelling into your events through branding, videos, pre-reads, and more. Tune in to gain insights on creating engaging narratives that resonate with your audience, ensuring your events are not only memorable but impactful!

]]> Jenna Baker Buzzsprout-17086499 Tue, 06 May 2025 02:00:00 -0400 1704 3 5 full false Leaving it Better: Destination Transformation Leaving it Better: Destination Transformation Join us for an engaging episode featuring Eda Özden, Managing Director at Meptur in Türkiye who will introduce the innovative concept of regenerative tourism. This approach emphasizes the importance of leaving the destinations we visit in an improved state, ensuring that our travels contribute positively to the environment and local communities. Tune in to discover how we can all make a meaningful impact through our travel choices.

]]> Join us for an engaging episode featuring Eda Özden, Managing Director at Meptur in Türkiye who will introduce the innovative concept of regenerative tourism. This approach emphasizes the importance of leaving the destinations we visit in an improved state, ensuring that our travels contribute positively to the environment and local communities. Tune in to discover how we can all make a meaningful impact through our travel choices.

]]> Jenna Baker Buzzsprout-16889429 Tue, 01 Apr 2025 08:00:00 -0400 1675 3 4 full false Meeting in the Middle: Strategies for Generational Engagement Meeting in the Middle: Strategies for Generational Engagement Join us for an insightful podcast episode as we explore the generational divide in meetings and events. BCD M&E specialists Michelle Eaton (Gen-X) and Gionna Jackson-Hasty (Millennial) will examine the distinct needs and preferences that influence their meeting experiences. Uncover effective strategies to engage participants from all generations, along with valuable insights on fostering an inclusive atmosphere that encourages active participation from every attendee. Tune in for a discussion that honors diverse perspectives and promotes collaboration!

]]> Join us for an insightful podcast episode as we explore the generational divide in meetings and events. BCD M&E specialists Michelle Eaton (Gen-X) and Gionna Jackson-Hasty (Millennial) will examine the distinct needs and preferences that influence their meeting experiences. Uncover effective strategies to engage participants from all generations, along with valuable insights on fostering an inclusive atmosphere that encourages active participation from every attendee. Tune in for a discussion that honors diverse perspectives and promotes collaboration!

]]> Jenna Baker Buzzsprout-16739349 Wed, 05 Mar 2025 14:00:00 -0500 1971 3 3 full false Greener Gatherings: The Journey to Sustainable Meetings Greener Gatherings: The Journey to Sustainable Meetings In this episode we introduce Thiago Araujo, our global sustainability expert. He'll give us a better understanding of what sustainability truly means and how we can make the biggest impacts. We'll discuss how quickly our clients need to take action and the small yet powerful steps each of us can take to contribute to this vital mission. Whether you're a seasoned professional or just starting your journey towards sustainability, this conversation promises to inspire and empower you to make a difference. Tune in and let's embark on this journey together!

]]> In this episode we introduce Thiago Araujo, our global sustainability expert. He'll give us a better understanding of what sustainability truly means and how we can make the biggest impacts. We'll discuss how quickly our clients need to take action and the small yet powerful steps each of us can take to contribute to this vital mission. Whether you're a seasoned professional or just starting your journey towards sustainability, this conversation promises to inspire and empower you to make a difference. Tune in and let's embark on this journey together!

]]> Jenna Baker Buzzsprout-16510202 Tue, 04 Feb 2025 08:00:00 -0500 2427 3 2 full false Data Unleashed: Transforming Numbers into Narratives with Edward Gleaner Data Unleashed: Transforming Numbers into Narratives with Edward Gleaner In this episode, Global Business Analyst Edward Gleaner will help us explore the intriguing realm of business analysis including the insights that can be uncovered through data. He'll provide some effective techniques for visualizing data in presentations and address the opportunities associated with data management in the meetings industry. Prepare for an engaging experience rich with valuable tips and inspiration!

]]> In this episode, Global Business Analyst Edward Gleaner will help us explore the intriguing realm of business analysis including the insights that can be uncovered through data. He'll provide some effective techniques for visualizing data in presentations and address the opportunities associated with data management in the meetings industry. Prepare for an engaging experience rich with valuable tips and inspiration!

]]> Jenna Baker Buzzsprout-16410327 Thu, 09 Jan 2025 17:00:00 -0500 1999 3 1 full false Designing a Comprehensive Stakeholder Experience: Unlocking the Power of Three Designing a Comprehensive Stakeholder Experience: Unlocking the Power of Three On this episode we discuss a recent client event BCD Meetings & Events hosted, titled 'The Invitation,' in the stunning city of Victoria, British Columbia. The event brought together three areas: Program Strategy, Event Design and Production & Content. We're joined by the architects of the event: NeKeta Argrow, Strategic Solution Advisor, Mindy Hanzlik, Senior Director of Experience & Engagement, and Taylor Smith, VP and Executive Creative Director. Together they'll explain how their seamless approach can elevate a meetings program.

]]> On this episode we discuss a recent client event BCD Meetings & Events hosted, titled 'The Invitation,' in the stunning city of Victoria, British Columbia. The event brought together three areas: Program Strategy, Event Design and Production & Content. We're joined by the architects of the event: NeKeta Argrow, Strategic Solution Advisor, Mindy Hanzlik, Senior Director of Experience & Engagement, and Taylor Smith, VP and Executive Creative Director. Together they'll explain how their seamless approach can elevate a meetings program.

]]> Jenna Baker Buzzsprout-16245632 Mon, 09 Dec 2024 09:00:00 -0500 2415 2 9 full false Crafting Destination Magic. A Chat with Melissa Zorko, Hello! Destination Management Crafting Destination Magic. A Chat with Melissa Zorko, Hello! Destination Management On this episode, we focus on the purpose and value of a destination management company. Melissa Zorko, VP, National Account Executive from Hello! Destination Management talks about her view on customer service and the changes she has seen over the years. She also talks about the hottest trends in the marketplace and how a DMC can provide customers with an unparalleled experience by being the experts of both the destination and the customer experience. 

]]> On this episode, we focus on the purpose and value of a destination management company. Melissa Zorko, VP, National Account Executive from Hello! Destination Management talks about her view on customer service and the changes she has seen over the years. She also talks about the hottest trends in the marketplace and how a DMC can provide customers with an unparalleled experience by being the experts of both the destination and the customer experience. 

]]> Jenna Baker Buzzsprout-16064995 Thu, 07 Nov 2024 11:00:00 -0500 1859 2 8 full false Generative AI for the Meeting and Events Industry – What You Need to Know Generative AI for the Meeting and Events Industry – What You Need to Know

An exciting conversation with BCD M&E’s Senior Vice President of Global Technology and Product, Ted Stone, and Senior Manager of Business Process Automation, Chris Clark, discussing Generative AI. In recent years, Generative AI has captured significant interest, bringing forth a wave of benefits including enhanced efficiency, the cultivation of innovation, and even boosts in overall happiness. However, alongside its promises, Gen AI poses certain considerations and challenges, emphasizing the importance of an informed approach. Dive into how this cutting-edge technology is impacting the Meetings and Events industry, equipping professionals with insights crucial for the near future.

]]>

An exciting conversation with BCD M&E’s Senior Vice President of Global Technology and Product, Ted Stone, and Senior Manager of Business Process Automation, Chris Clark, discussing Generative AI. In recent years, Generative AI has captured significant interest, bringing forth a wave of benefits including enhanced efficiency, the cultivation of innovation, and even boosts in overall happiness. However, alongside its promises, Gen AI poses certain considerations and challenges, emphasizing the importance of an informed approach. Dive into how this cutting-edge technology is impacting the Meetings and Events industry, equipping professionals with insights crucial for the near future.

]]> Nikki McLain Buzzsprout-15327685 Thu, 11 Jul 2024 09:00:00 -0400 2370 2 7 full false Food Inclusivity: Rethinking Menu Options for Today's Attendees Food Inclusivity: Rethinking Menu Options for Today's Attendees Listen in to hear Shweta Sharma an  Experience Designer from The Collective share her perspective on what we can all be doing to be more inclusive when it comes to picking menus, hosting events and frankly elevating menus even when going out to local restaurants with friends. Inclusivity starts with awareness, so thank you for listening to this episode and share with your friends, colleagues and families. 

]]> Listen in to hear Shweta Sharma an  Experience Designer from The Collective share her perspective on what we can all be doing to be more inclusive when it comes to picking menus, hosting events and frankly elevating menus even when going out to local restaurants with friends. Inclusivity starts with awareness, so thank you for listening to this episode and share with your friends, colleagues and families. 

]]> Nikki McLain Buzzsprout-15269498 Thu, 20 Jun 2024 10:00:00 -0400 1468 2 6 full false Collaborating for Success: How Partnerships Boost Creative and Innovative Output Collaborating for Success: How Partnerships Boost Creative and Innovative Output Creativity is defined as the ability to think about a task or problem in a new or different way, or the ability to use the imagination to generate new ideas. But how does that differ from being innovative? We dive into this topic with Aaron Price, Vice President of Creative at Access DMC. Listen in to learn more about this fascinating topic. 

]]> Creativity is defined as the ability to think about a task or problem in a new or different way, or the ability to use the imagination to generate new ideas. But how does that differ from being innovative? We dive into this topic with Aaron Price, Vice President of Creative at Access DMC. Listen in to learn more about this fascinating topic. 

]]> Nikki McLain Buzzsprout-15130158 Wed, 29 May 2024 09:00:00 -0400 1858 2 5 full false The Future of Strategic Engagement: Innovative Trends and How to Embrace them The Future of Strategic Engagement: Innovative Trends and How to Embrace them Discover how NeKeta Argrow, Strategic Solutions Advisor on BCD M&E's Performance Optimization team, is bringing the 'S' back into SMM, and revitalizing strategic planning's crucial role in meetings and events for maximum impact.   

]]> Discover how NeKeta Argrow, Strategic Solutions Advisor on BCD M&E's Performance Optimization team, is bringing the 'S' back into SMM, and revitalizing strategic planning's crucial role in meetings and events for maximum impact.   

]]> Nikki McLain Buzzsprout-14679471 Mon, 25 Mar 2024 10:00:00 -0400 3359 2 4 full false Films Films A chat with Anson Mulville, Senior Content Producer with BCD's Production & Content Team, talking about Films. A new offering powered by BCD M&E’s filmmaking house within the NORAM Production & Content team, Films utilizes decades of storytelling experience, along with award-winning directors, editors, and cinematographers, to help tell bold, beautiful, and anthemic customer stories. In partnership with our clients, we develop, produce, and craft brand stories with a cinematic level of production and a higher touch level of service. From concept to delivery, we help bring our client's biggest and most impactful pieces of content to life. These are the stories that get noticed.

]]> A chat with Anson Mulville, Senior Content Producer with BCD's Production & Content Team, talking about Films. A new offering powered by BCD M&E’s filmmaking house within the NORAM Production & Content team, Films utilizes decades of storytelling experience, along with award-winning directors, editors, and cinematographers, to help tell bold, beautiful, and anthemic customer stories. In partnership with our clients, we develop, produce, and craft brand stories with a cinematic level of production and a higher touch level of service. From concept to delivery, we help bring our client's biggest and most impactful pieces of content to life. These are the stories that get noticed.

]]> Nikki McLain Buzzsprout-14532098 Mon, 26 Feb 2024 10:00:00 -0500 2843 2 3 full false Why Travel to Peru? Listen to the Locals Why Travel to Peru? Listen to the Locals A chat about all things M&E and Peru with Diana Bauer, owner and operator of Be Peru and Luis Chang, Chief Tourism & Investment Specialist at PromPeru (Peru Tourism Board) in Houston. They discuss why Peru is such a hot destination for MICE attendees and if you've been to Peru before, what you can expect from some new venues and sites. 

]]> A chat about all things M&E and Peru with Diana Bauer, owner and operator of Be Peru and Luis Chang, Chief Tourism & Investment Specialist at PromPeru (Peru Tourism Board) in Houston. They discuss why Peru is such a hot destination for MICE attendees and if you've been to Peru before, what you can expect from some new venues and sites. 

]]> Nikki McLain Buzzsprout-14093620 Thu, 25 Jan 2024 10:00:00 -0500 3304 2 3 full false The Best & Worst Trends of 2023 The Best & Worst Trends of 2023 It's hard to believe we're already in 2024, but 2023 was another successful, whirlwind of a year. Hear some of the highlights of the year as I chat with two of BCD's finest from the Venue Search and Meeting Solutions team, Regan Furtado and Erin Daoust to hear their insights into 2023. 

]]> It's hard to believe we're already in 2024, but 2023 was another successful, whirlwind of a year. Hear some of the highlights of the year as I chat with two of BCD's finest from the Venue Search and Meeting Solutions team, Regan Furtado and Erin Daoust to hear their insights into 2023. 

]]> Nikki McLain Buzzsprout-14287523 Thu, 18 Jan 2024 10:00:00 -0500 1811 2 2 full false Why Hilton is “For the Stay” and the #1 World’s Best Workplace Why Hilton is “For the Stay” and the #1 World’s Best Workplace Hilton is a great place to work…and don’t take it from me! Hilton was recently awarded the #1 World’s Best Workplace by Great Place to Work and Fortune Magazine. Join the in-depth conversation with Gerilyn Horan, Vice President – Group Sales & Strategic Accounts with Hilton as we uncover why Hilton has won this prestigious award along with our discussion of new hotel developments, what to expect from Hilton in 2024, and much more! In Gerilyn’s role, she is responsible for leading the growth of the group segment for Hilton and ensuring her team members are collaborative, trusted advisors to their customers. Gerilyn, began her career with Hilton spending ten years in property and global sales roles including the Waldorf Astoria in New York and leading the San Francisco Worldwide Sales office.  She then spent many years in the luxury sector traveling the globe with Four Seasons Hotels & Resorts, Langham Hospitality Group and also Meadowood Napa Valley.  Before rejoining Hilton Gerilyn was Vice President North America for HelmsBriscoe.  There she worked with multinational customers on procuring their meetings and events and gained the invaluable perspective of the customer viewpoint.  Gerilyn says returning to Hilton in 2018 shows you can go home!


]]> Hilton is a great place to work…and don’t take it from me! Hilton was recently awarded the #1 World’s Best Workplace by Great Place to Work and Fortune Magazine. Join the in-depth conversation with Gerilyn Horan, Vice President – Group Sales & Strategic Accounts with Hilton as we uncover why Hilton has won this prestigious award along with our discussion of new hotel developments, what to expect from Hilton in 2024, and much more! In Gerilyn’s role, she is responsible for leading the growth of the group segment for Hilton and ensuring her team members are collaborative, trusted advisors to their customers. Gerilyn, began her career with Hilton spending ten years in property and global sales roles including the Waldorf Astoria in New York and leading the San Francisco Worldwide Sales office.  She then spent many years in the luxury sector traveling the globe with Four Seasons Hotels & Resorts, Langham Hospitality Group and also Meadowood Napa Valley.  Before rejoining Hilton Gerilyn was Vice President North America for HelmsBriscoe.  There she worked with multinational customers on procuring their meetings and events and gained the invaluable perspective of the customer viewpoint.  Gerilyn says returning to Hilton in 2018 shows you can go home!


]]> Nikki McLain Buzzsprout-14113469 Thu, 11 Jan 2024 10:00:00 -0500 2115 2 1 full false Why Orlando Meetings are Unbelievably Real. A Chat with Mike Waterman, Visit Orlando Why Orlando Meetings are Unbelievably Real. A Chat with Mike Waterman, Visit Orlando For notes on all the places discussed today, check out www.orlandomeeting.com. 

]]> For notes on all the places discussed today, check out www.orlandomeeting.com. 

]]> Nikki McLain Buzzsprout-13987034 Thu, 07 Dec 2023 10:00:00 -0500 1671 1 16 full false With 19 global brands, learn how IHG Hotels & Resorts is delivering True Hospitality. An interview with Mark Sergot, SVP Global Sales With 19 global brands, learn how IHG Hotels & Resorts is delivering True Hospitality. An interview with Mark Sergot, SVP Global Sales Take a listen to Senior Vice President, Mark Sergot, with IHG Hotels & Resorts® chat about the growth in hotels around the world. Listen to how IHG sees a very bright future for the hospitality business and travel industry. Mark discusses how IHG is meeting the increasing guest demand for trusted brands and finding fresh opportunities to grow globally with new and existing owners looking to capitalize on all IHG has to offer.  IHG has taken big strides in recent years to create a stronger business for guests, owners and colleagues, growing our portfolio to 19 distinct brands spanning high-value markets and segments. In 2022 IHG transformed and relaunched the IHG’s One Rewards loyalty program, strengthened digital channels and widen enterprise platforms; finding new sustainable innovations to help ensure as a business look after the world around.

IHG has a recovered successfully post-pandemic, whether for business or leisure, guests around the world are choosing our brands, with record room rates and high occupancy increasing first-half Global RevPAR by almost a quarter year-on-year in 2023. And there’s more demand still to come, with rising corporate and group travel as people come back together for meetings and events. Plus, China is rebounding from their travel restrictions, and growing international travel as airlines open up hundreds of routes – another indication of the optimism felt in the industry. 

Equally exciting is the significant growth potential for IHG. Room openings in the first half of 2023 jumped by more than 40% year-on-year, alongside an 11% increase in signings for our brands. IHG is executing a global pipeline to more than 1,900 hotels – the equivalent of 31% of IHG’s estate today. 

To learn more about IHG’s corporate updates visit ihg.com/plc to book a stay visit ihg.com.

 

 



]]> Take a listen to Senior Vice President, Mark Sergot, with IHG Hotels & Resorts® chat about the growth in hotels around the world. Listen to how IHG sees a very bright future for the hospitality business and travel industry. Mark discusses how IHG is meeting the increasing guest demand for trusted brands and finding fresh opportunities to grow globally with new and existing owners looking to capitalize on all IHG has to offer.  IHG has taken big strides in recent years to create a stronger business for guests, owners and colleagues, growing our portfolio to 19 distinct brands spanning high-value markets and segments. In 2022 IHG transformed and relaunched the IHG’s One Rewards loyalty program, strengthened digital channels and widen enterprise platforms; finding new sustainable innovations to help ensure as a business look after the world around.

IHG has a recovered successfully post-pandemic, whether for business or leisure, guests around the world are choosing our brands, with record room rates and high occupancy increasing first-half Global RevPAR by almost a quarter year-on-year in 2023. And there’s more demand still to come, with rising corporate and group travel as people come back together for meetings and events. Plus, China is rebounding from their travel restrictions, and growing international travel as airlines open up hundreds of routes – another indication of the optimism felt in the industry. 

Equally exciting is the significant growth potential for IHG. Room openings in the first half of 2023 jumped by more than 40% year-on-year, alongside an 11% increase in signings for our brands. IHG is executing a global pipeline to more than 1,900 hotels – the equivalent of 31% of IHG’s estate today. 

To learn more about IHG’s corporate updates visit ihg.com/plc to book a stay visit ihg.com.

 

 



]]> Nikki McLain Buzzsprout-13895970 Thu, 30 Nov 2023 09:00:00 -0500 1965 1 15 full false Virgin Hotels Collection - What We're All About Virgin Hotels Collection - What We're All About A chat with Vice President of Global Sales, Maya Latinovic, about the recent joining of two iconic Virgin hotel brands, Virgin Hotels and Virgin Limited Edition, under one parent brand to focus on growth and driving positive change and differentiation within the luxury hospitality industry. She explains how Virgin is differentiating themselves in the meetings and events space, what she loves about the hotel collection, and their undeniable passion for championing customer experience (from Richard Branson himself, down to each and every property employee).

]]> A chat with Vice President of Global Sales, Maya Latinovic, about the recent joining of two iconic Virgin hotel brands, Virgin Hotels and Virgin Limited Edition, under one parent brand to focus on growth and driving positive change and differentiation within the luxury hospitality industry. She explains how Virgin is differentiating themselves in the meetings and events space, what she loves about the hotel collection, and their undeniable passion for championing customer experience (from Richard Branson himself, down to each and every property employee).

]]> Nikki McLain Buzzsprout-13889126 Thu, 16 Nov 2023 10:00:00 -0500 1761 1 14 full false A Networking Solution to make basic badges more Fun - A Chat with JabberYak A Networking Solution to make basic badges more Fun - A Chat with JabberYak Are your attendees sick of the same boring name badges? Do you feel you might have attendees who are more introverted and don't enjoy making small talk at networking events? The gals from JabberYak have a solution for you. I met Shideh at the Connect Marketplace event this August in Minneapolis and can't wait to share with you listeners what their company can make for you.

For more information about this women-owned, small business, take a look at their website at Event Engagement Solution | Networking Solution for Events | JabberYak.

]]> Are your attendees sick of the same boring name badges? Do you feel you might have attendees who are more introverted and don't enjoy making small talk at networking events? The gals from JabberYak have a solution for you. I met Shideh at the Connect Marketplace event this August in Minneapolis and can't wait to share with you listeners what their company can make for you.

For more information about this women-owned, small business, take a look at their website at Event Engagement Solution | Networking Solution for Events | JabberYak.

]]> Nikki McLain Buzzsprout-13785253 Thu, 02 Nov 2023 10:00:00 -0400 1952 1 13 full false Unlocking the Powers of Engagement over time: Engage by BCD Meetings and Events Unlocking the Powers of Engagement over time: Engage by BCD Meetings and Events BCD M&E has a robust technology department that drives our products and roadmaps and vets, selects, and manages our third-party technology partners.  

Our approach to technology is agnostic. There are many great technologies and tools on the market; we don’t feel the need to reinvent the wheel. Instead, we look for gaps and find solutions to fill them. We continuously evaluate new technologies that will be a good fit for our clients, which include social networking, mobile applications, virtual conference rooms, webinars, content digital capturing, and on-site meeting solutions like barcode capturing and RFIDs.  

We understand that YOU seek to increase engagement throughout your pre-launch planning and live meeting. In a complex, modern environment, organizations often need to deploy a multitude of software platforms to support strategic projects, which can create barriers to engagement. For YOUR next Event, we recommend ENGAGE by BCD M&E, powered by Consensus, a preferred partner of BCD with 20+ years serving Pharma internal and external audiences. We are Engagement Experts that will put the WOW in your event.  

ENGAGE is a Strategic Engagement Platform that can remove barriers to engagement and drive desired behavior internally and externally. 

This modular platform provides flexible solutions that can be designed according to your strategic needs by combining tools to Communicate, Train, Inspire & Motivate, and Meet – all within one innovative platform. 

BCD M&E will work along your team to build a platform that meets all the needs for your all your meeting needs. 

We will be with you every step of the way: from onset to execution onsite.
 For more information: contact djt@consensus.dk or nicky.ratcliffe@bcdme.com

]]> BCD M&E has a robust technology department that drives our products and roadmaps and vets, selects, and manages our third-party technology partners.  

Our approach to technology is agnostic. There are many great technologies and tools on the market; we don’t feel the need to reinvent the wheel. Instead, we look for gaps and find solutions to fill them. We continuously evaluate new technologies that will be a good fit for our clients, which include social networking, mobile applications, virtual conference rooms, webinars, content digital capturing, and on-site meeting solutions like barcode capturing and RFIDs.  

We understand that YOU seek to increase engagement throughout your pre-launch planning and live meeting. In a complex, modern environment, organizations often need to deploy a multitude of software platforms to support strategic projects, which can create barriers to engagement. For YOUR next Event, we recommend ENGAGE by BCD M&E, powered by Consensus, a preferred partner of BCD with 20+ years serving Pharma internal and external audiences. We are Engagement Experts that will put the WOW in your event.  

ENGAGE is a Strategic Engagement Platform that can remove barriers to engagement and drive desired behavior internally and externally. 

This modular platform provides flexible solutions that can be designed according to your strategic needs by combining tools to Communicate, Train, Inspire & Motivate, and Meet – all within one innovative platform. 

BCD M&E will work along your team to build a platform that meets all the needs for your all your meeting needs. 

We will be with you every step of the way: from onset to execution onsite.
 For more information: contact djt@consensus.dk or nicky.ratcliffe@bcdme.com

]]> Nikki McLain Buzzsprout-13419269 Thu, 26 Oct 2023 08:00:00 -0400 2330 1 12 full false What’s Trending 2024: A look ahead with BCD M&E What’s Trending 2024: A look ahead with BCD M&E Hear from BCD M&E’s global president, Bruce Morgan, and SVP of Global Marketing, Brittany Brocious, to discover What’s Trending 2024. This episode is packed with industry insights on the biggest trends in the industry, from both regional and global perspectives. Join in conversation with our experts to understand what to expect in 2024 in meetings and events as you look ahead.


]]> Hear from BCD M&E’s global president, Bruce Morgan, and SVP of Global Marketing, Brittany Brocious, to discover What’s Trending 2024. This episode is packed with industry insights on the biggest trends in the industry, from both regional and global perspectives. Join in conversation with our experts to understand what to expect in 2024 in meetings and events as you look ahead.


]]> Nikki McLain Buzzsprout-13838404 Wed, 25 Oct 2023 11:00:00 -0400 951 1 11 full false Reimagining the Attendee Experience, Keeping the Through Thread connected Reimagining the Attendee Experience, Keeping the Through Thread connected Trusted advisor and critical friend, Katie Marshall from BCD's Collective team joins the podcast as she chats with us about reimagining the attendee experience when it comes to planning and executing an incentive trip. Gone are the days of the luau and hoe-down dinner offsite, attendees are wanting and asking for more and we can deliver it. 

This episode features ideas around experiential design and driving engagement with attendees during the incentive trip experiences. 


]]> Trusted advisor and critical friend, Katie Marshall from BCD's Collective team joins the podcast as she chats with us about reimagining the attendee experience when it comes to planning and executing an incentive trip. Gone are the days of the luau and hoe-down dinner offsite, attendees are wanting and asking for more and we can deliver it. 

This episode features ideas around experiential design and driving engagement with attendees during the incentive trip experiences. 


]]> Nikki McLain Buzzsprout-13785858 Thu, 19 Oct 2023 09:00:00 -0400 2097 1 10 full false Discover Puerto Rico - The Heart & Soul of the Caribbean Discover Puerto Rico - The Heart & Soul of the Caribbean Join this Meetings Matter Chatter chat with Joyce Mendez from Discover Puerto Rico and Brenda Sastre from Innovation DMC, a woman-owned DMC servicing meetings, events and incentives in Puerto Rico. 

PR is the heart and soul of the Caribbean, a place where the Old World is mashed up with the new on an island that is small in size, but offers an immense bounty of one-of-a-kind experiences. 


]]> Join this Meetings Matter Chatter chat with Joyce Mendez from Discover Puerto Rico and Brenda Sastre from Innovation DMC, a woman-owned DMC servicing meetings, events and incentives in Puerto Rico. 

PR is the heart and soul of the Caribbean, a place where the Old World is mashed up with the new on an island that is small in size, but offers an immense bounty of one-of-a-kind experiences. 


]]> Nikki McLain Buzzsprout-13673509 Thu, 05 Oct 2023 08:00:00 -0400 1591 1 9 full false London Calling - a Chat with Edwardian Hotels London: Luxury Hotel Group UK London Calling - a Chat with Edwardian Hotels London: Luxury Hotel Group UK Edwardian Hotels London is on of the UKS largest privately owned hotels groups, which has been operating and developing its hospitality portfolio since Jasminder Singh OBE began his career within the industry in 1977. 

Edwardian Hotels London owns and operated a collection of four- and five-star hotels and restaurants including The Londoner a member of Preferred Hotels and Resorts prestigious Legend Collection, The May Fair and The Edwardian Manchester, both part of premium lifestyle brand Radisson Collection and 10 Radisson Blu Edwardian Hotels across London. 

https://www.edwardian.com/ Edwardian Hotels London 

https://www.radissonhotels.com/en-us/brand/radisson-blu/edwardian Radisson Blu Edwardian 

https://www.thelondoner.com/ The Londoner 

https://www.themayfairhotel.co.uk/ The May Fair Hotel 

 


]]> Edwardian Hotels London is on of the UKS largest privately owned hotels groups, which has been operating and developing its hospitality portfolio since Jasminder Singh OBE began his career within the industry in 1977. 

Edwardian Hotels London owns and operated a collection of four- and five-star hotels and restaurants including The Londoner a member of Preferred Hotels and Resorts prestigious Legend Collection, The May Fair and The Edwardian Manchester, both part of premium lifestyle brand Radisson Collection and 10 Radisson Blu Edwardian Hotels across London. 

https://www.edwardian.com/ Edwardian Hotels London 

https://www.radissonhotels.com/en-us/brand/radisson-blu/edwardian Radisson Blu Edwardian 

https://www.thelondoner.com/ The Londoner 

https://www.themayfairhotel.co.uk/ The May Fair Hotel 

 


]]> Nikki McLain Buzzsprout-13639669 Thu, 28 Sep 2023 08:00:00 -0400 2014 1 8 full false Keep Climbing with Delta Air Lines Keep Climbing with Delta Air Lines Join us for the latest episode with Norma Dean, Director of Specialty Sales from Delta Air Lines. She explains to us the importance of partnerships and why Delta keeps climbing and adding perks for its meeting attendees, business travelers and all Sky Miles members. Norma discusses her rule of 3: Partnerships, Technology and The Power of Connectivity. 

]]> Join us for the latest episode with Norma Dean, Director of Specialty Sales from Delta Air Lines. She explains to us the importance of partnerships and why Delta keeps climbing and adding perks for its meeting attendees, business travelers and all Sky Miles members. Norma discusses her rule of 3: Partnerships, Technology and The Power of Connectivity. 

]]> Nikki McLain Buzzsprout-13333423 Thu, 10 Aug 2023 09:00:00 -0400 2047 1 7 full false Negotiating is the Name of the Game Negotiating is the Name of the Game This latest episode features Christine Wassell from Radisson Hotel Group and two BCD M&E colleagues, Jon Harrison (Supplier Relations) and Heather Thompson (Venue Search Operations) chatting about  their perspective around contracting tips and tricks in a post-pandemic world. Learn what they believe drives the best types of partnerships and see if you pick up a tip or two. 

Special thanks to Radisson Hotel Group for participating in this conversation with us. 

]]> This latest episode features Christine Wassell from Radisson Hotel Group and two BCD M&E colleagues, Jon Harrison (Supplier Relations) and Heather Thompson (Venue Search Operations) chatting about  their perspective around contracting tips and tricks in a post-pandemic world. Learn what they believe drives the best types of partnerships and see if you pick up a tip or two. 

Special thanks to Radisson Hotel Group for participating in this conversation with us. 

]]> Nikki McLain Buzzsprout-13134957 Thu, 06 Jul 2023 09:00:00 -0400 2857 1 6 full false Destinations West - a chat with Sally Braley of Northstar Meetings Group Destinations West - a chat with Sally Braley of Northstar Meetings Group Join us for a quick chat about Destinations West, a recent conference I attended hosted by Northstar Meetings Group. I chat with Managing Editor, Sally Braley about the evolution of the event and why planners and suppliers should participate.  

]]> Join us for a quick chat about Destinations West, a recent conference I attended hosted by Northstar Meetings Group. I chat with Managing Editor, Sally Braley about the evolution of the event and why planners and suppliers should participate.  

]]> Nikki McLain Buzzsprout-12860029 Thu, 18 May 2023 09:00:00 -0400 495 1 5 full false From Stream to Dream – Live Production is Back, Bigger and Better than Ever From Stream to Dream – Live Production is Back, Bigger and Better than Ever Listen to the latest chatter with creative genius, Taylor Smith, Executive Creative Director of BCD's Production & Content team. Learn what's trending in production, what we wish would go away and what Taylor thinks about AI affecting our industry. We discuss contracting tips, budgeting, trends, creative ideas Taylor's seen onsite recently and much more. Don't miss this episode. Anyone planning a live meeting should listen to this for inspiration on how to make their next event stand out. 

]]> Listen to the latest chatter with creative genius, Taylor Smith, Executive Creative Director of BCD's Production & Content team. Learn what's trending in production, what we wish would go away and what Taylor thinks about AI affecting our industry. We discuss contracting tips, budgeting, trends, creative ideas Taylor's seen onsite recently and much more. Don't miss this episode. Anyone planning a live meeting should listen to this for inspiration on how to make their next event stand out. 

]]> Nikki McLain Buzzsprout-12764001 Mon, 01 May 2023 11:00:00 -0400 2655 1 4 full false Luxury Hotel Trends featuring properties from Preferred Travel Group Luxury Hotel Trends featuring properties from Preferred Travel Group Learn more about what's new in the Luxury Hotel space with  guest podcaster Amy Butterfield of Preferred Travel Group. She discusses some new destinations clients might not have previously considered and tells our listeners about some of their properties:  The Brando, andBeyond Lodges, Three Camel Lodge, Global Ambassador Hotel, Pendry Washington DC, Amrit Ocean Resort, El Fuerte Marbella and Aurora Anguilla.

]]> Learn more about what's new in the Luxury Hotel space with  guest podcaster Amy Butterfield of Preferred Travel Group. She discusses some new destinations clients might not have previously considered and tells our listeners about some of their properties:  The Brando, andBeyond Lodges, Three Camel Lodge, Global Ambassador Hotel, Pendry Washington DC, Amrit Ocean Resort, El Fuerte Marbella and Aurora Anguilla.

]]> Nikki McLain Buzzsprout-12629075 Fri, 14 Apr 2023 09:00:00 -0400 2038 1 3 full false Small Meetings Do Matter Small Meetings Do Matter This episode features guest Nate Childress who joins the podcast to discuss a hot topic in the meetings industry - small meetings or simple meetings. We discuss how small meetings are defined, is there value to those smaller meetings and much more. 

Listen in for more information.

What to Know About Simple Meetings Today (bcdme.com)

https://bit.ly/BCDME-Simple-Meetings

For more information, click www.bcdme.com 

Email Nate: nate.childress@bcdme.com or call at (312) 705 2273

]]> This episode features guest Nate Childress who joins the podcast to discuss a hot topic in the meetings industry - small meetings or simple meetings. We discuss how small meetings are defined, is there value to those smaller meetings and much more. 

Listen in for more information.

What to Know About Simple Meetings Today (bcdme.com)

https://bit.ly/BCDME-Simple-Meetings

For more information, click www.bcdme.com 

Email Nate: nate.childress@bcdme.com or call at (312) 705 2273

]]> Nikki McLain Buzzsprout-12345311 Tue, 28 Feb 2023 10:00:00 -0500 1088 1 2 full false The Best & Worst Trends of 2022 The Best & Worst Trends of 2022 A recap of 2022 - what should we keep? What we would like to forget about. 

Guest Becky Vodilko, Director of Operations for Venue Search + Meeting Solutions from BCD Meetings & Events shares her insight into some of the best and worst trends in the meeting industry from this past year. 

]]> A recap of 2022 - what should we keep? What we would like to forget about. 

Guest Becky Vodilko, Director of Operations for Venue Search + Meeting Solutions from BCD Meetings & Events shares her insight into some of the best and worst trends in the meeting industry from this past year. 

]]> Nikki McLain Buzzsprout-12179519 Mon, 06 Feb 2023 08:00:00 -0500 2038 1 1 full false