Retail: Unplugged Thu, 13 Aug 2026 00:33:52 -0400 https://retailunplugged.buzzsprout.com en-us © 2026 Retail: Unplugged yes 6093b0a5-b98a-587e-8ce1-942dd85d8053 Retail NZ episodic false Championing the New Zealand Retail Sector

]]> Buzzsprout (https://www.buzzsprout.com) Retail NZ https://storage.buzzsprout.com/cs39jy7hkj57xjrcsfaa95dtjuc9?.jpg Retail: Unplugged https://retailunplugged.buzzsprout.com Empowering Retail: Managing and motivating Gen Z in the workplace Empowering Retail: Managing and motivating Gen Z in the workplace Gen Z is reshaping the retail workplace – but many employers are not sure how best to engage and motivate this next generation. In this episode, our HR partner People and Culture shares practical tips on what Gen Z really values at work, how to keep them motivated, and what retailers can do to build stronger, more connected teams.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Gen Z is reshaping the retail workplace – but many employers are not sure how best to engage and motivate this next generation. In this episode, our HR partner People and Culture shares practical tips on what Gen Z really values at work, how to keep them motivated, and what retailers can do to build stronger, more connected teams.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19640936 Thu, 13 Aug 2026 16:00:00 +1200 664 full false Empowering Retail: Generative AI vs Agentic AI Empowering Retail: Generative AI vs Agentic AI AI is evolving fast - but what’s the difference between tools that create content and those that can actually take action? In this episode, Annexa and Oracle NetSuite break down both generative AI and agentic AI in simple terms, and how retailers can use these tools to save time, automate tasks, and run smarter, more connected businesses.

Oracle NetSuite + Annexa website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> AI is evolving fast - but what’s the difference between tools that create content and those that can actually take action? In this episode, Annexa and Oracle NetSuite break down both generative AI and agentic AI in simple terms, and how retailers can use these tools to save time, automate tasks, and run smarter, more connected businesses.

Oracle NetSuite + Annexa website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19607169 Thu, 06 Aug 2026 15:00:00 +1200 499 full false Empowering Retail: Turn Transactions into Loyalty Empowering Retail: Turn Transactions into Loyalty Loyalty doesn’t have to be complicated. In this episode, we’re joined by Tranxactor to unpack how Kiwi retailers can deliver seamless loyalty, gift cards, and POS integrations without the overwhelm. Whether you’re a single store or scaling fast, discover simple, practical ways to build stronger customer connections.

Tranxactor website 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Loyalty doesn’t have to be complicated. In this episode, we’re joined by Tranxactor to unpack how Kiwi retailers can deliver seamless loyalty, gift cards, and POS integrations without the overwhelm. Whether you’re a single store or scaling fast, discover simple, practical ways to build stronger customer connections.

Tranxactor website 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19573585 Thu, 30 Jul 2026 14:00:00 +1200 450 full false Empowering Retail: Supporting Teams Through Tough Times Empowering Retail: Supporting Teams Through Tough Times After a threatening or violent incident at work, your team’s wellbeing needs immediate attention - and the right support can make all the difference. In this episode with Retail NZ partner Workplace Support, we cover what steps to take after a critical incident, plus how to support staff compassionately when you’re delivering tough news like a store closure.

Workplace Support website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> After a threatening or violent incident at work, your team’s wellbeing needs immediate attention - and the right support can make all the difference. In this episode with Retail NZ partner Workplace Support, we cover what steps to take after a critical incident, plus how to support staff compassionately when you’re delivering tough news like a store closure.

Workplace Support website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19536143 Thu, 23 Jul 2026 14:00:00 +1200 538 full false Empowering Retail: Handling Personal Grievances Empowering Retail: Handling Personal Grievances Dealing with a personal grievance can feel overwhelming – especially when you’re trying to do the right thing for your team and your business. In this episode, our HR partner People & Culture shares practical advice on what to do when a complaint lands, how to follow a fair process, and how to avoid common mistakes.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Dealing with a personal grievance can feel overwhelming – especially when you’re trying to do the right thing for your team and your business. In this episode, our HR partner People & Culture shares practical advice on what to do when a complaint lands, how to follow a fair process, and how to avoid common mistakes.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19501277 Thu, 16 Jul 2026 13:00:00 +1200 827 full false Empowering Retail: Ditch spreadsheets & scale faster Empowering Retail: Ditch spreadsheets & scale faster Running a retail business shouldn’t mean juggling multiple systems and spreadsheets. In this episode, Annexa and Oracle NetSuite share how connected technology can bring your finance, inventory, and operations into one place - giving you clearer insights, saving time, and helping you scale with confidence.

Oracle NetSuite + Annexa website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Running a retail business shouldn’t mean juggling multiple systems and spreadsheets. In this episode, Annexa and Oracle NetSuite share how connected technology can bring your finance, inventory, and operations into one place - giving you clearer insights, saving time, and helping you scale with confidence.

Oracle NetSuite + Annexa website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19421723 Tue, 30 Jun 2026 11:00:00 +1200 725 full false Empowering Retail: Supporting Wellbeing in Retail Empowering Retail: Supporting Wellbeing in Retail Looking after people is one of the biggest challenges – and responsibilities – in retail. In this episode of Empowering Retail, we’re joined by Retail NZ partner Workplace Support to unpack the wellbeing and mental health services Retail NZ members can access, and how the right support can make a real difference for both teams and business owners.

Workplace Support 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Looking after people is one of the biggest challenges – and responsibilities – in retail. In this episode of Empowering Retail, we’re joined by Retail NZ partner Workplace Support to unpack the wellbeing and mental health services Retail NZ members can access, and how the right support can make a real difference for both teams and business owners.

Workplace Support 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19359455 Thu, 18 Jun 2026 13:00:00 +1200 460 full false Empowering Retail: Why Real‑Time Personalisation Matters - Lobyco Episode 2 Empowering Retail: Why Real‑Time Personalisation Matters - Lobyco Episode 2 In this episode, we’re joined by Marcus Hecht Henriksen from Lobyco to unpack why being dynamic, real‑time, and personal is no longer optional for retailers. Drawing on insights from The Great Retail Reckoning, we explore what true personalisation really looks like - and where retailers can realistically start without overcomplicating things.

Lobyco website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode, we’re joined by Marcus Hecht Henriksen from Lobyco to unpack why being dynamic, real‑time, and personal is no longer optional for retailers. Drawing on insights from The Great Retail Reckoning, we explore what true personalisation really looks like - and where retailers can realistically start without overcomplicating things.

Lobyco website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19309997 Mon, 08 Jun 2026 14:00:00 +1200 621 full false Empowering Retail: Justice after retail crime Empowering Retail: Justice after retail crime In this episode, we explore how restorative justice can give retailers a voice, support recovery after retail crime, and create meaningful accountability when the harm goes beyond lost stock. A powerful conversation for any retailer navigating the aftermath of shoplifting or violent incidents.


Restorative Justice website


Want more retail industry insights? Learn more about Retail NZ membership https://bit.ly/retailnz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode, we explore how restorative justice can give retailers a voice, support recovery after retail crime, and create meaningful accountability when the harm goes beyond lost stock. A powerful conversation for any retailer navigating the aftermath of shoplifting or violent incidents.


Restorative Justice website


Want more retail industry insights? Learn more about Retail NZ membership https://bit.ly/retailnz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19251964 Fri, 29 May 2026 14:00:00 +1200 734 full false Empowering Retail: Fuel Perks for Staff Empowering Retail: Fuel Perks for Staff Great benefits don’t have to be complicated or costly. In this episode we are joined by Liza Cox-Hancy from Kora to explore how retailers can support staff wellbeing by sponsoring access to everyday fuel savings.


Learn more about Kora here. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Great benefits don’t have to be complicated or costly. In this episode we are joined by Liza Cox-Hancy from Kora to explore how retailers can support staff wellbeing by sponsoring access to everyday fuel savings.


Learn more about Kora here. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19207368 Fri, 22 May 2026 08:00:00 +1200 565 full false Empowering Retail: Smarter Loyalty with Lobyco Empowering Retail: Smarter Loyalty with Lobyco In this episode of Empowering Retail, we’re joined by Marcus Hecht Henriksen from Lobyco to explore how retailers can turn everyday customer interactions into stronger, longer‑lasting relationships. We dive into the real retail challenges Lobyco helps solve, what using the platform looks like in practice, and how retailers can tell whether Lobyco is the right fit.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode of Empowering Retail, we’re joined by Marcus Hecht Henriksen from Lobyco to explore how retailers can turn everyday customer interactions into stronger, longer‑lasting relationships. We dive into the real retail challenges Lobyco helps solve, what using the platform looks like in practice, and how retailers can tell whether Lobyco is the right fit.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19174911 Thu, 14 May 2026 16:00:00 +1200 480 full false Empowering Retail: Tax Reality Check Empowering Retail: Tax Reality Check Running a retail business is tough enough without tax issues adding extra pressure. In this episode of Empowering Retail, Inland Revenue joins us to unpack the most common compliance pitfalls retailers face, how to manage tax debt early, and why using IRD as a cashflow solution can quickly backfire.

IRD website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Running a retail business is tough enough without tax issues adding extra pressure. In this episode of Empowering Retail, Inland Revenue joins us to unpack the most common compliance pitfalls retailers face, how to manage tax debt early, and why using IRD as a cashflow solution can quickly backfire.

IRD website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19131907 Wed, 06 May 2026 11:00:00 +1200 715 full false Empowering Retail: Fuel Prices, Supply & What’s Next Empowering Retail: Fuel Prices, Supply & What’s Next Oil prices have eased, the Government is talking resilience – but the fuel story isn’t over. As global uncertainty continues, what really matters next for prices and supply in New Zealand? Simon Parham, CEO of Waitomo, joins us for this latest update.

Kora fuel card

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Oil prices have eased, the Government is talking resilience – but the fuel story isn’t over. As global uncertainty continues, what really matters next for prices and supply in New Zealand? Simon Parham, CEO of Waitomo, joins us for this latest update.

Kora fuel card

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-19050544 Tue, 21 Apr 2026 16:00:00 +1200 412 full false Empowering Retail: NZ Fuel Supply Amid Global Conflict Empowering Retail: NZ Fuel Supply Amid Global Conflict Fuel remains front‑of‑mind for Kiwi businesses as global tensions continue to disrupt energy markets. In this follow‑up sector update, Liza Cox-Hancy, CEO of Kora, joins Retail NZ to unpack what the ongoing conflict in the Middle East means for fuel supply, pricing, and planning here in Aotearoa.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Fuel remains front‑of‑mind for Kiwi businesses as global tensions continue to disrupt energy markets. In this follow‑up sector update, Liza Cox-Hancy, CEO of Kora, joins Retail NZ to unpack what the ongoing conflict in the Middle East means for fuel supply, pricing, and planning here in Aotearoa.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18915645 Fri, 27 Mar 2026 15:00:00 +1300 686 full false Empowering Retail: Cutting Power Costs Empowering Retail: Cutting Power Costs Power costs are one of the biggest expenses for business—and many are paying more than they need to. In this episode, we speak with Reliance Utilities about what is happening in the power sector and how they help businesses find better energy deals, audit bills, and remove the hassle from managing power. If you want practical ways to reduce costs and protect your margins, this is a conversation worth listening to.

Reliance Utilities

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Power costs are one of the biggest expenses for business—and many are paying more than they need to. In this episode, we speak with Reliance Utilities about what is happening in the power sector and how they help businesses find better energy deals, audit bills, and remove the hassle from managing power. If you want practical ways to reduce costs and protect your margins, this is a conversation worth listening to.

Reliance Utilities

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18877847 Fri, 20 Mar 2026 16:00:00 +1300 418 full false Empowering Retail: Global conflict and fuel costs Empowering Retail: Global conflict and fuel costs With global tensions pushing fuel back into the headlines, we’re joined by Simon Parham from Waitomo to unpack what the Iran, US and Israel conflict means for fuel supply and prices here in Aotearoa New Zealand.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> With global tensions pushing fuel back into the headlines, we’re joined by Simon Parham from Waitomo to unpack what the Iran, US and Israel conflict means for fuel supply and prices here in Aotearoa New Zealand.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18839388 Fri, 13 Mar 2026 16:00:00 +1300 327 full false Empowering Retail: Recycling Vapes Responsibly Empowering Retail: Recycling Vapes Responsibly What happens to vapes after they’re used – and what role can retailers play in reducing waste? In this episode, we chat with Brett Ormsby from Vapo about VapeCycle, New Zealand’s first full vape recycling programme, and how simple actions in your store can make a real environmental difference.


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> What happens to vapes after they’re used – and what role can retailers play in reducing waste? In this episode, we chat with Brett Ormsby from Vapo about VapeCycle, New Zealand’s first full vape recycling programme, and how simple actions in your store can make a real environmental difference.


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18839291 Fri, 13 Mar 2026 14:00:00 +1300 388 full false Empowering Retail: Faster, Smarter Retail Hiring Empowering Retail: Faster, Smarter Retail Hiring Retailers are under pressure to hire quickly, without compromising on fit. So how do you cut through the noise? In this episode, we’re joined by Oneflick to talk about the hiring challenges retailers are facing, why video and AI are changing the game, and how Retail NZ members can access a special offer.

Oneflick 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retailers are under pressure to hire quickly, without compromising on fit. So how do you cut through the noise? In this episode, we’re joined by Oneflick to talk about the hiring challenges retailers are facing, why video and AI are changing the game, and how Retail NZ members can access a special offer.

Oneflick 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18798754 Fri, 06 Mar 2026 12:00:00 +1300 476 full false Empowering Retail: Crime Shifts & Nangs Update Empowering Retail: Crime Shifts & Nangs Update In this episode, we’re joined by Matt Tierney from NZ Police, who shares new developments - including faster response times and strengthened support for retailers. We discuss practical best‑practice tips to help minimise crime and keep your team safe in store. We also explore the rising use of nangs - what they are, why their presence is increasing, and the risks retailers should be aware of.

www.police.govt.nz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode, we’re joined by Matt Tierney from NZ Police, who shares new developments - including faster response times and strengthened support for retailers. We discuss practical best‑practice tips to help minimise crime and keep your team safe in store. We also explore the rising use of nangs - what they are, why their presence is increasing, and the risks retailers should be aware of.

www.police.govt.nz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18758302 Fri, 27 Feb 2026 13:00:00 +1300 489 full false Empowering Retail: Managing Medical Incapacity Empowering Retail: Managing Medical Incapacity Medical incapacity is one of the most challenging and sensitive issues retailers face. 

In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the legal obligations, how ACC fits into the picture, and when - if ever - termination may be appropriate. 

It also provides clear and practical guidance for retailers to navigate complex employment situations with confidence and care.

Ford Sumner Lawyers Medical Incapacity Article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Medical incapacity is one of the most challenging and sensitive issues retailers face. 

In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the legal obligations, how ACC fits into the picture, and when - if ever - termination may be appropriate. 

It also provides clear and practical guidance for retailers to navigate complex employment situations with confidence and care.

Ford Sumner Lawyers Medical Incapacity Article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18715334 Fri, 20 Feb 2026 15:00:00 +1300 533 full false Empowering Retail: Faster, Safer Billing Empowering Retail: Faster, Safer Billing Discover how eInvoicing is reshaping the way Kiwi businesses get paid, by replacing PDFs and emails with a secure, direct exchange of invoice data between financial systems. Alan Carnaby from MBIE joins us to discuss what eInvoicing is and how retailers can benefit from adopting this new payment method.

Find out more at www.einvoicing.govt.nz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Discover how eInvoicing is reshaping the way Kiwi businesses get paid, by replacing PDFs and emails with a secure, direct exchange of invoice data between financial systems. Alan Carnaby from MBIE joins us to discuss what eInvoicing is and how retailers can benefit from adopting this new payment method.

Find out more at www.einvoicing.govt.nz

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18667538 Thu, 12 Feb 2026 16:00:00 +1300 769 full false Empowering Retail: Prevent Injuries with First Move Empowering Retail: Prevent Injuries with First Move Workplace injuries don’t just impact individuals - they affect productivity, morale, and business performance. Provention’s First Move programme is changing the game by focusing on movement habits and physical intelligence to keep workers safe. 

Today, Alison Richmond from Provention will dive into how this innovative approach works, why it’s different from traditional training, and the real-world results it’s delivering.

Provention

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Workplace injuries don’t just impact individuals - they affect productivity, morale, and business performance. Provention’s First Move programme is changing the game by focusing on movement habits and physical intelligence to keep workers safe. 

Today, Alison Richmond from Provention will dive into how this innovative approach works, why it’s different from traditional training, and the real-world results it’s delivering.

Provention

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18627313 Thu, 05 Feb 2026 12:00:00 +1300 629 full false Empowering Retail: Tackling Retail Crime with Auror Empowering Retail: Tackling Retail Crime with Auror Retailers are under pressure - rising theft, safety concerns, and the need to protect staff and customers. In this episode, we spotlight a game-changing solution: Auror’s Subject Recognition tool with CEO and Co-founder Phil Thomson.

Auror.co

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retailers are under pressure - rising theft, safety concerns, and the need to protect staff and customers. In this episode, we spotlight a game-changing solution: Auror’s Subject Recognition tool with CEO and Co-founder Phil Thomson.

Auror.co

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18301135 Thu, 29 Jan 2026 11:00:00 +1300 691 full false Empowering Retail: Beyond the Shop Floor Empowering Retail: Beyond the Shop Floor Retail runs on more than just the shop floor - it’s powered by the people behind the scenes. In this episode, Pippa Saxon from ServiceIQ spotlights the critical role of the distribution centre and explores how structured training can turn operational roles into long-term careers.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail runs on more than just the shop floor - it’s powered by the people behind the scenes. In this episode, Pippa Saxon from ServiceIQ spotlights the critical role of the distribution centre and explores how structured training can turn operational roles into long-term careers.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18265481 Fri, 28 Nov 2025 15:00:00 +1300 375 full false Empowering Retail: From Shop Floor to Head Office. Empowering Retail: From Shop Floor to Head Office. Retail isn’t simply a stepping stone - it can be a thriving career. In this episode, Pippa Saxon from ServiceIQ shares how retailers can shift mindsets, build training pathways and unlock leadership potential from within. Whether you're a store manager or head office leader, discover how investing in staff development pays off.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail isn’t simply a stepping stone - it can be a thriving career. In this episode, Pippa Saxon from ServiceIQ shares how retailers can shift mindsets, build training pathways and unlock leadership potential from within. Whether you're a store manager or head office leader, discover how investing in staff development pays off.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18226821 Fri, 21 Nov 2025 09:00:00 +1300 356 full false Employment Law Masterclass: Restructures and Redundancies Employment Law Masterclass: Restructures and Redundancies Facing a restructure? Retailers are under pressure to adapt to rising costs and shifting consumer habits. 

In this 30-minute session, Jordan Todd and Eloise Sharpe from Ford Sumner Lawyers unpack the legal essentials of workplace change. 

Learn how to manage restructures and redundancies lawfully - and avoid costly missteps.

PowerPoint Presentation Slides

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Facing a restructure? Retailers are under pressure to adapt to rising costs and shifting consumer habits. 

In this 30-minute session, Jordan Todd and Eloise Sharpe from Ford Sumner Lawyers unpack the legal essentials of workplace change. 

Learn how to manage restructures and redundancies lawfully - and avoid costly missteps.

PowerPoint Presentation Slides

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18175141 Wed, 12 Nov 2025 14:00:00 +1300 2386 full false Empowering Retail: Economic Forecast – Retail Insights Empowering Retail: Economic Forecast – Retail Insights What’s ahead for retail in Aotearoa?
We’re joined by Satish Ranchhod from Westpac to unpack the latest economic forecast and what it means for retailers.
From interest rates and inflation to wage growth and consumer demand - this episode dives into the key trends shaping the months ahead.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> What’s ahead for retail in Aotearoa?
We’re joined by Satish Ranchhod from Westpac to unpack the latest economic forecast and what it means for retailers.
From interest rates and inflation to wage growth and consumer demand - this episode dives into the key trends shaping the months ahead.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18146182 Fri, 07 Nov 2025 09:00:00 +1300 531 full false Empowering Retail: Building Inclusive Retail Teams Empowering Retail: Building Inclusive Retail Teams Discover the untapped advantage of disability inclusion in New Zealand’s retail sector. 

In this episode, Phil Turner, Chief Executive of the New Zealand Disability Employers’ Network (NZDEN) outlines how inclusive hiring is transforming teams, boosting performance, and connecting retailers with a powerful talent pool. 

Hear how to build lasting connections with disabled and neurodivergent talent.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Discover the untapped advantage of disability inclusion in New Zealand’s retail sector. 

In this episode, Phil Turner, Chief Executive of the New Zealand Disability Employers’ Network (NZDEN) outlines how inclusive hiring is transforming teams, boosting performance, and connecting retailers with a powerful talent pool. 

Hear how to build lasting connections with disabled and neurodivergent talent.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18108638 Mon, 03 Nov 2025 10:00:00 +1300 570 full false Empowering Retail: The Power of Personalisation Empowering Retail: The Power of Personalisation If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you. 

We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. 

From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. 

It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you. 

We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. 

From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. 

It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-18026130 Fri, 17 Oct 2025 15:00:00 +1300 842 full false Empowering Retail: Retail Crime Insights from NZ Police Empowering Retail: Retail Crime Insights from NZ Police Retail crime is evolving - and so is the response. Matt Tierney from NZ Police joins us to share key wins, current trends, and practical advice for retailers.

Hear how Police are working with businesses to strengthen prevention and safety. Essential listening for retailers heading into the busy season.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail crime is evolving - and so is the response. Matt Tierney from NZ Police joins us to share key wins, current trends, and practical advice for retailers.

Hear how Police are working with businesses to strengthen prevention and safety. Essential listening for retailers heading into the busy season.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17987245 Sun, 12 Oct 2025 20:00:00 +1300 567 full false Empowering Retail: Print and Presence Empowering Retail: Print and Presence Kellie Northwood, CEO of the Visual Media Association, is a leading voice in Australasia’s print, packaging, and visual communications industry. Kellie brings a wealth of experience in helping businesses harness the power of visual media to drive visibility, customer engagement, and sales. 

We’ll explore how retailers can strategically use print, signage, and visual media to stand out in a crowded market, create memorable brand experiences, and deliver measurable results. 

Whether you're a small business owner or a retail executive, this conversation will offer practical insights and inspiration to elevate your visual strategy.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Kellie Northwood, CEO of the Visual Media Association, is a leading voice in Australasia’s print, packaging, and visual communications industry. Kellie brings a wealth of experience in helping businesses harness the power of visual media to drive visibility, customer engagement, and sales. 

We’ll explore how retailers can strategically use print, signage, and visual media to stand out in a crowded market, create memorable brand experiences, and deliver measurable results. 

Whether you're a small business owner or a retail executive, this conversation will offer practical insights and inspiration to elevate your visual strategy.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17968057 Tue, 07 Oct 2025 14:00:00 +1300 706 full false Empowering Retail: Smarter Retail Security with AI Empowering Retail: Smarter Retail Security with AI Retailers of all sizes are rethinking security — and AI is leading the way. In this episode, Neil Whittaker from HiveWatch joins us to explore how affordable Surveillance-as-a-Service is helping even small retail operators improve safety, streamline operations, and stay ahead of evolving threats. Learn how to avoid common security mistakes, hear real-world examples of incident prevention, and get expert tips on protecting staff and customers — without disrupting the shopping experience.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retailers of all sizes are rethinking security — and AI is leading the way. In this episode, Neil Whittaker from HiveWatch joins us to explore how affordable Surveillance-as-a-Service is helping even small retail operators improve safety, streamline operations, and stay ahead of evolving threats. Learn how to avoid common security mistakes, hear real-world examples of incident prevention, and get expert tips on protecting staff and customers — without disrupting the shopping experience.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17792807 Wed, 10 Sep 2025 14:00:00 +1200 824 full false Empowering Retail: Smarter Hiring Support Empowering Retail: Smarter Hiring Support Hiring is just the beginning. In this episode, Dan Brunt, Regional Commissioner Auckland Central/East from Ministry of Social Development joins us to share how Work Brokers support retail owners with workforce development, training, and subsidies that make growing your team smarter and more affordable. If you're ready to overcome recruitment challenges and build a stronger workforce, this one's for you.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Hiring is just the beginning. In this episode, Dan Brunt, Regional Commissioner Auckland Central/East from Ministry of Social Development joins us to share how Work Brokers support retail owners with workforce development, training, and subsidies that make growing your team smarter and more affordable. If you're ready to overcome recruitment challenges and build a stronger workforce, this one's for you.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17740742 Fri, 29 Aug 2025 14:00:00 +1200 375 full false Empowering Retail: Easy Retail Recruitment Empowering Retail: Easy Retail Recruitment Looking to hire great staff without the hassle? In this episode, Dan Brunt outlines how MSD Work Brokers help retail store owners connect with skilled candidates — for free. Learn how to streamline your recruitment process and tap into expert strategies that make hiring easier and more effective.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Looking to hire great staff without the hassle? In this episode, Dan Brunt outlines how MSD Work Brokers help retail store owners connect with skilled candidates — for free. Learn how to streamline your recruitment process and tap into expert strategies that make hiring easier and more effective.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17726916 Mon, 25 Aug 2025 16:00:00 +1200 457 full false Empowering Retail: Pre-boarding - Set Up New Hires to Succeed Empowering Retail: Pre-boarding - Set Up New Hires to Succeed In this episode, Sussan Ockwell from The Induction Company zooms in on a powerful but often underused phase of the employee journey: pre-boarding. That crucial window before day one can make or break a new hire’s experience — and their long-term success.

If you want your new hires to feel excited, prepared, and part of something meaningful from the start, this episode is packed with tips to help you do just that.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode, Sussan Ockwell from The Induction Company zooms in on a powerful but often underused phase of the employee journey: pre-boarding. That crucial window before day one can make or break a new hire’s experience — and their long-term success.

If you want your new hires to feel excited, prepared, and part of something meaningful from the start, this episode is packed with tips to help you do just that.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17674520 Fri, 15 Aug 2025 16:00:00 +1200 693 full false Empowering Retail: Smart Recycling for Retailers Empowering Retail: Smart Recycling for Retailers Discover how recycling can boost your bottom line and shrink your carbon footprint. Rebecca Pine from Reclaim joins us to share practical tips, common recycling misses, and success stories from retail businesses making a real impact.



Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Discover how recycling can boost your bottom line and shrink your carbon footprint. Rebecca Pine from Reclaim joins us to share practical tips, common recycling misses, and success stories from retail businesses making a real impact.



Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17632743 Fri, 08 Aug 2025 12:00:00 +1200 624 full false Empowering Retail: Induction for Success Empowering Retail: Induction for Success Today, Sussan Ockwell from The Induction Company unpacks one of the most overlooked, but most powerful, tools in retail success: employee induction. If you’ve ever felt like new hires are slipping through the cracks, this episode is for you.

Whether you're onboarding your first hire or your hundredth, learn practical strategies to help you set new employees up for success, right from day one.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Today, Sussan Ockwell from The Induction Company unpacks one of the most overlooked, but most powerful, tools in retail success: employee induction. If you’ve ever felt like new hires are slipping through the cracks, this episode is for you.

Whether you're onboarding your first hire or your hundredth, learn practical strategies to help you set new employees up for success, right from day one.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17596955 Fri, 01 Aug 2025 14:00:00 +1200 432 full false Empowering Retail: Safety on the Frontline Empowering Retail: Safety on the Frontline Retail workers in New Zealand are facing rising safety risks. Scott Harris from Workforce Resilience joins us to unpack the challenges, and share expert insights on de-escalation and armed robbery response.


Learn about essential training and practical tips to protect your team. It’s time to build safer, more resilient retail workplaces.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail workers in New Zealand are facing rising safety risks. Scott Harris from Workforce Resilience joins us to unpack the challenges, and share expert insights on de-escalation and armed robbery response.


Learn about essential training and practical tips to protect your team. It’s time to build safer, more resilient retail workplaces.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17561152 Fri, 25 Jul 2025 16:00:00 +1200 724 full false Culture that Performs Culture that Performs What does it take to build a team that thrives on purpose, performance, and fun?
Emily Harris from LSKD shares how the Aussie sportswear brand creates a high-performance culture that people love being part of.
From daily habits to team traditions, discover what makes LSKD tick.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> What does it take to build a team that thrives on purpose, performance, and fun?
Emily Harris from LSKD shares how the Aussie sportswear brand creates a high-performance culture that people love being part of.
From daily habits to team traditions, discover what makes LSKD tick.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17524551 Fri, 18 Jul 2025 16:00:00 +1200 452 full false Empowering Retail: Sink or Succeed - Lessons in Retail Induction Empowering Retail: Sink or Succeed - Lessons in Retail Induction In today’s episode Sussan Ockwell, Director of The Induction Company, tackles a challenge that’s costing retailers every year: staff turnover. Why are so many employees walking out the door—and what can be done to stop the revolving door?

Whether you're a store manager, HR leader, or just curious about what makes teams tick, this episode is packed with lessons you won’t want to miss.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In today’s episode Sussan Ockwell, Director of The Induction Company, tackles a challenge that’s costing retailers every year: staff turnover. Why are so many employees walking out the door—and what can be done to stop the revolving door?

Whether you're a store manager, HR leader, or just curious about what makes teams tick, this episode is packed with lessons you won’t want to miss.

The Induction App

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17488054 Fri, 11 Jul 2025 16:00:00 +1200 518 full false Empowering Retail: Product Safety and Recalls Empowering Retail: Product Safety and Recalls Are the products you sell safe? Do you know what to do if a product is recalled and the manufacturer has gone out of business? Ian Caplin, Principal Advisor with the Ministry of Business, Innovation and Employment’s Consumer Protection team answers these questions and more in this episode.

Product Safety for Businesses

Product Recall Information Sheet

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Are the products you sell safe? Do you know what to do if a product is recalled and the manufacturer has gone out of business? Ian Caplin, Principal Advisor with the Ministry of Business, Innovation and Employment’s Consumer Protection team answers these questions and more in this episode.

Product Safety for Businesses

Product Recall Information Sheet

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17341440 Mon, 23 Jun 2025 16:00:00 +1200 710 full false Budget 2025: Boom or Bust for Retail? Budget 2025: Boom or Bust for Retail? Is Budget 2025 the lifeline retailers have been waiting for? 

Join Retail NZ’s Ann-Marie Johnson and a powerhouse panel featuring BusinessNZ’s Director of Advocacy Catherine Beard, Westpac Senior Economist Satish Ranchhod, and NZ Herald’s Business Editor Liam Dann as they unpack the Budget’s impact on retail. 

From interest rates and consumer confidence to KiwiSaver changes and regional growth, this episode dives deep into what the numbers really mean for your business. Don’t miss these expert insights on navigating the road ahead.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Is Budget 2025 the lifeline retailers have been waiting for? 

Join Retail NZ’s Ann-Marie Johnson and a powerhouse panel featuring BusinessNZ’s Director of Advocacy Catherine Beard, Westpac Senior Economist Satish Ranchhod, and NZ Herald’s Business Editor Liam Dann as they unpack the Budget’s impact on retail. 

From interest rates and consumer confidence to KiwiSaver changes and regional growth, this episode dives deep into what the numbers really mean for your business. Don’t miss these expert insights on navigating the road ahead.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17341527 Mon, 16 Jun 2025 10:00:00 +1200 2193 full false Empowering Retail: Preventing and Handling Retail Employee Theft Empowering Retail: Preventing and Handling Retail Employee Theft Suspect internal theft in your store? You're not alone — and you're not powerless. In this episode Retail NZ Business and HR Adviser Yevgenya Chityan dives into the critical steps every retailer should take when facing the possibility of employee theft. Learn how to spot the warning signs, approach the situation with professionalism, and protect your business from financial and reputational damage.

Whether you're a seasoned retailer or just starting out, this episode will give you the tools to respond confidently and create a more secure store environment.

How to handle employee theft | HRD New Zealand article

Loss Prevention Policy Template

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Suspect internal theft in your store? You're not alone — and you're not powerless. In this episode Retail NZ Business and HR Adviser Yevgenya Chityan dives into the critical steps every retailer should take when facing the possibility of employee theft. Learn how to spot the warning signs, approach the situation with professionalism, and protect your business from financial and reputational damage.

Whether you're a seasoned retailer or just starting out, this episode will give you the tools to respond confidently and create a more secure store environment.

How to handle employee theft | HRD New Zealand article

Loss Prevention Policy Template

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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]]> Retail NZ Buzzsprout-17213059 Fri, 23 May 2025 15:00:00 +1200 780 full false Empowering Retail: Fair Trading Act - Avoiding Breaches Empowering Retail: Fair Trading Act - Avoiding Breaches Jaesen Sumner from Ford Sumner Lawyers breaks down the latest on the Commerce Commission’s crackdown on Fair Trading Act breaches. Learn about common compliance mistakes plus expert tips on avoiding prosecution and what to do if the Commerce Commission comes knocking.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Jaesen Sumner from Ford Sumner Lawyers breaks down the latest on the Commerce Commission’s crackdown on Fair Trading Act breaches. Learn about common compliance mistakes plus expert tips on avoiding prosecution and what to do if the Commerce Commission comes knocking.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17127254 Fri, 09 May 2025 15:00:00 +1200 687 full false Gift Card Expiry Act Explained Gift Card Expiry Act Explained Grant McIntosh from the Commerce Commission updates us on the changes that will come into effect in March 2026 around the Fair Trading (Gift Card Expiry) Amendment Act 2024. Learn what changes retailers will need to make to comply with the new gift card expiry rules, if any types of vouchers are exempt, and if there are any rules around cards sold before the new law takes effect.

Commerce Commission - Gift Cards and Vouchers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Grant McIntosh from the Commerce Commission updates us on the changes that will come into effect in March 2026 around the Fair Trading (Gift Card Expiry) Amendment Act 2024. Learn what changes retailers will need to make to comply with the new gift card expiry rules, if any types of vouchers are exempt, and if there are any rules around cards sold before the new law takes effect.

Commerce Commission - Gift Cards and Vouchers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17083506 Fri, 02 May 2025 16:00:00 +1200 392 full false Empowering Retail: Preparing your Business for Sale – key tips Empowering Retail: Preparing your Business for Sale – key tips Sarah Churstain, Commercial Team Partner at Ford Sumner Lawyers shares her top tips for retailers and businesses looking to prepare their business for sale. Learn how to stand out to potential buyers, get your books into shape and avoid common mistakes that could lower your business value.

Ford Sumner Lawyers - Planning a seamless business sale article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Sarah Churstain, Commercial Team Partner at Ford Sumner Lawyers shares her top tips for retailers and businesses looking to prepare their business for sale. Learn how to stand out to potential buyers, get your books into shape and avoid common mistakes that could lower your business value.

Ford Sumner Lawyers - Planning a seamless business sale article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-17034786 Thu, 24 Apr 2025 15:00:00 +1200 635 full false Empowering Retail: Keeping your Customers’ Data Safe Empowering Retail: Keeping your Customers’ Data Safe As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act.  

We cover data storing safeguard requirements, obligation of data accuracy, how to deal with any data breaches, privacy officer requirements and data information requests. 

Your Privacy Obligations

Privacy Commissioner Website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act.  

We cover data storing safeguard requirements, obligation of data accuracy, how to deal with any data breaches, privacy officer requirements and data information requests. 

Your Privacy Obligations

Privacy Commissioner Website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16873941 Fri, 28 Mar 2025 16:00:00 +1300 814 full false Empowering Retail: Supporting Mental Health at Work Empowering Retail: Supporting Mental Health at Work In this episode Greg Irvine from Workplace Support shares his recommendations on how to recognise and support team members with mental health issues. By prioritising mental wellbeing and fostering a strong, supportive team environment, businesses not only enhance employee resilience but also boost overall productivity and morale.  

Mental Health Foundation - Workplaces

Retail NZ - Mental Health & Wellbeing

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode Greg Irvine from Workplace Support shares his recommendations on how to recognise and support team members with mental health issues. By prioritising mental wellbeing and fostering a strong, supportive team environment, businesses not only enhance employee resilience but also boost overall productivity and morale.  

Mental Health Foundation - Workplaces

Retail NZ - Mental Health & Wellbeing

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16832966 Fri, 21 Mar 2025 16:00:00 +1300 521 full false Unlocking eCommerce Trends: Top Merchant Insights Unlocking eCommerce Trends: Top Merchant Insights Robert Levy, Head of Marketing & Sustainability at New Zealand Couriers talks us through key findings in the 2025 Merchant eCommerce Insights Report.  Learn about customer expectations and preferences around delivery and returns, along with the number of channels customers use prior to making a purchase. We also discuss how technology is shaping ecommerce, enabling you to provide a better customer experience. 

Merchant 2025 eCommerce Insights Report

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Robert Levy, Head of Marketing & Sustainability at New Zealand Couriers talks us through key findings in the 2025 Merchant eCommerce Insights Report.  Learn about customer expectations and preferences around delivery and returns, along with the number of channels customers use prior to making a purchase. We also discuss how technology is shaping ecommerce, enabling you to provide a better customer experience. 

Merchant 2025 eCommerce Insights Report

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16789536 Fri, 14 Mar 2025 15:00:00 +1300 553 full false Empowering Retail: Mastering Lease Negotiations Empowering Retail: Mastering Lease Negotiations Do you need to lease a retail space or renew your lease? Jordan Todd from Ford Sumner Lawyers joins us to discuss key tips that will enable you to negotiate your retail lease like a pro. Learn about common mistakes retailers make during lease negotiations and how to gauge if you are getting a fair deal. 

Bonus Article: Surviving Wellington Business Challenges 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Do you need to lease a retail space or renew your lease? Jordan Todd from Ford Sumner Lawyers joins us to discuss key tips that will enable you to negotiate your retail lease like a pro. Learn about common mistakes retailers make during lease negotiations and how to gauge if you are getting a fair deal. 

Bonus Article: Surviving Wellington Business Challenges 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16762275 Mon, 10 Mar 2025 14:00:00 +1300 882 retail lease negotiations, retail lease tips, leasing advice full false Empowering Retail: Managing Staff Performance Issues Empowering Retail: Managing Staff Performance Issues Join us as we speak with Retail NZ’s HR & Advice expert Yevgenya Chityan about how to manage performance issues in the workplace. Yev shares her recommendations on how to approach an employee who’s not meeting expectations, when a more formal process may be required and potential next steps if there are no improvements. 

Performance Management - Guide: Managing People - Retail NZ (downloadable guide, free for members, $29 NZD for non-members) 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we speak with Retail NZ’s HR & Advice expert Yevgenya Chityan about how to manage performance issues in the workplace. Yev shares her recommendations on how to approach an employee who’s not meeting expectations, when a more formal process may be required and potential next steps if there are no improvements. 

Performance Management - Guide: Managing People - Retail NZ (downloadable guide, free for members, $29 NZD for non-members) 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16706261 Fri, 28 Feb 2025 11:00:00 +1300 728 staff performance, employee performance, retail staff performance issues, HR issues full false Economic Update 2025 Economic Update 2025 Satish Ranchhod, Senior Economist at Westpac shares his views on the outlook for the NZ economy in 2025. We discuss consumer confidence, mortgage refixing and which regions around New Zealand will likely see a boost in retail spending. Overseas tariffs and how they could directly and indirectly impact New Zealand are also discussed along with the strength of the New Zealand dollar. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Satish Ranchhod, Senior Economist at Westpac shares his views on the outlook for the NZ economy in 2025. We discuss consumer confidence, mortgage refixing and which regions around New Zealand will likely see a boost in retail spending. Overseas tariffs and how they could directly and indirectly impact New Zealand are also discussed along with the strength of the New Zealand dollar. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16640133 Tue, 18 Feb 2025 09:00:00 +1300 514 NZ Economic Outlook 2025 full false Empowering Retail: Managing Business Changes with Your Team Empowering Retail: Managing Business Changes with Your Team In the changing world of Retail, businesses sometimes need to close or restructure. Join us as we discuss how to manage business changes with your team with Retail NZ’s HR advice specialist Yevgenya Chityan. Discover what a change process is and how to know if a formal process will be required. We also cover how to communicate this with your team and how to support your team through the process.

Guide: Managing Business Change - Retail NZ (downloadable guide, free for members, $75 for non-members) 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In the changing world of Retail, businesses sometimes need to close or restructure. Join us as we discuss how to manage business changes with your team with Retail NZ’s HR advice specialist Yevgenya Chityan. Discover what a change process is and how to know if a formal process will be required. We also cover how to communicate this with your team and how to support your team through the process.

Guide: Managing Business Change - Retail NZ (downloadable guide, free for members, $75 for non-members) 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Buzzsprout-16619436 Fri, 14 Feb 2025 15:00:00 +1300 827 full false Empowering Retail: Mastering 90-Day Trials Empowering Retail: Mastering 90-Day Trials Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully.  She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of providing feedback to the employee during this period. Differences between trial and probationary periods plus advice on how to terminate someone during their trial are also discussed. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully.  She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of providing feedback to the employee during this period. Differences between trial and probationary periods plus advice on how to terminate someone during their trial are also discussed. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> https://retail.kiwi/advice/managing-90-day-trials/ Retail NZ Buzzsprout-16578621 Fri, 07 Feb 2025 14:00:00 +1300 710 90 day trials full false Surcharging & Customer Experience Surcharging & Customer Experience In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard.  Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers. 



Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard.  Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers. 



Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16229571 Fri, 06 Dec 2024 10:00:00 +1300 754 retail surcharging, merchant surcharging, mastercard full false Empowering Retail: Making Peak Season Distribution Easy Empowering Retail: Making Peak Season Distribution Easy Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up scheduling are covered along with authority to leave and multiple consignment shipments.

New Zealand Couriers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up scheduling are covered along with authority to leave and multiple consignment shipments.

New Zealand Couriers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16191585 Fri, 29 Nov 2024 14:00:00 +1300 635 Empowering Retail full false Preventing Burnout in the Busy Season Preventing Burnout in the Busy Season Greg Irvine from Workplace Support discusses ways retail businesses can help prevent team burnout over the busy holiday period. He shares simple tips, how to recognise signs of stress in your team, and how workers can prioritise their own wellbeing.

Workplace Support

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Greg Irvine from Workplace Support discusses ways retail businesses can help prevent team burnout over the busy holiday period. He shares simple tips, how to recognise signs of stress in your team, and how workers can prioritise their own wellbeing.

Workplace Support

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16109680 Fri, 15 Nov 2024 14:00:00 +1300 545 Empowering Retail Series full false Retail Resilience: 170 Years of Innovation with Maria O’Halloran Retail Resilience: 170 Years of Innovation with Maria O’Halloran Join us as we talk retail resilience with Maria O’Halloran, CEO of Ballantynes which has been a Christchurch institution for 170 years.  Maria shares how Ballantynes’ customer focus and constant innovation has enabled the department store to stay relevant and connected to the changing needs of today’s consumers. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we talk retail resilience with Maria O’Halloran, CEO of Ballantynes which has been a Christchurch institution for 170 years.  Maria shares how Ballantynes’ customer focus and constant innovation has enabled the department store to stay relevant and connected to the changing needs of today’s consumers. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16067705 Fri, 08 Nov 2024 11:00:00 +1300 662 full false Financial Wellbeing 4: Planning for a Positive Future Financial Wellbeing 4: Planning for a Positive Future In this episode we discuss planning for the future and how to make your money work for you with Warren Ngan Woo (Wazza) from Westpac.  This episode includes: 

  • The benefits of KiwiSaver 
  • Tips if you are still living at home 
  • How to put that spare change to good use at the end of the week 
  • The power of compound interest 
  • Investing vs paying off debt. 

This is the fourth in a series of four Financial Wellbeing episodes with Westpac.  Listen to our other episodes covering Managing Expenses, Debt Management, and Mortgages.

Episode mentions:
Westpac High School Graduate Programme
Sharesies
Financial Markets Authority
Westpac Wealth Office

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode we discuss planning for the future and how to make your money work for you with Warren Ngan Woo (Wazza) from Westpac.  This episode includes: 

  • The benefits of KiwiSaver 
  • Tips if you are still living at home 
  • How to put that spare change to good use at the end of the week 
  • The power of compound interest 
  • Investing vs paying off debt. 

This is the fourth in a series of four Financial Wellbeing episodes with Westpac.  Listen to our other episodes covering Managing Expenses, Debt Management, and Mortgages.

Episode mentions:
Westpac High School Graduate Programme
Sharesies
Financial Markets Authority
Westpac Wealth Office

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-16028720 Fri, 01 Nov 2024 11:00:00 +1300 778 full false Save Money by Going Green: Tips for Retailers Save Money by Going Green: Tips for Retailers Sustainability leader Grant Fraser from Mitre 10 shares his recommendations on ways SMEs can begin their journey towards sustainability.   

We learn about the brand’s stakeholder engagement which drives packaging guidelines, recycling programmes and waste reduction goals.  

Grant also discusses ways to achieve cost efficiencies, reduce your carbon footprint and the importance of starting small to gain momentum. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Sustainability leader Grant Fraser from Mitre 10 shares his recommendations on ways SMEs can begin their journey towards sustainability.   

We learn about the brand’s stakeholder engagement which drives packaging guidelines, recycling programmes and waste reduction goals.  

Grant also discusses ways to achieve cost efficiencies, reduce your carbon footprint and the importance of starting small to gain momentum. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15972669 Wed, 23 Oct 2024 10:00:00 +1300 803 full false Coalition Government’s First Year in Review Coalition Government’s First Year in Review Listen to our discussion about the Coalition Government’s first year in power. We look at business confidence and current sentiment, and look forward to what we can expect in 2025, plus:

  • Labour force and immigation policy
  • Electricity industry
  • Investment
  • Retail spending and payments system
  • Inflation.

 On the panel are: business leader Rod Drury, NZ Herald Business Editor Liam Dann and New Zealand Institute of Economic Research Deputy Chief Executive, Principal Economist Christina Leung.

Retail NZ Retail Payments Submission

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Listen to our discussion about the Coalition Government’s first year in power. We look at business confidence and current sentiment, and look forward to what we can expect in 2025, plus:

  • Labour force and immigation policy
  • Electricity industry
  • Investment
  • Retail spending and payments system
  • Inflation.

 On the panel are: business leader Rod Drury, NZ Herald Business Editor Liam Dann and New Zealand Institute of Economic Research Deputy Chief Executive, Principal Economist Christina Leung.

Retail NZ Retail Payments Submission

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15905899 Fri, 11 Oct 2024 13:00:00 +1300 2560 full false Financial Wellbeing 3: Managing your Mortgage Financial Wellbeing 3: Managing your Mortgage Join us as we discuss mortgages with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: 

  • The different types of mortgages 
  • Choosing your mortgage type for the market conditions, your goals and future plans 
  • Renewal time recommendations

This is the third in a series of four Financial Wellbeing episodes with Westpac.  Look out for our other episodes covering Managing Expenses, Debt Management, and Planning for the Future.

Westpac Home Loans

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we discuss mortgages with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: 

  • The different types of mortgages 
  • Choosing your mortgage type for the market conditions, your goals and future plans 
  • Renewal time recommendations

This is the third in a series of four Financial Wellbeing episodes with Westpac.  Look out for our other episodes covering Managing Expenses, Debt Management, and Planning for the Future.

Westpac Home Loans

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15783725 Fri, 20 Sep 2024 10:00:00 +1200 607 full false Visa: The Evolution of e-Commerce Visa: The Evolution of e-Commerce In the third and final episode in this series we chat with Anthony Watson from Visa about the emerging technologies and trends in e-commerce.  We look at the average website attention span, discuss the three core principles for creating the best online customer experience and discuss the rapid rise of the creator economy.

Visa Virtual Card for Business
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In the third and final episode in this series we chat with Anthony Watson from Visa about the emerging technologies and trends in e-commerce.  We look at the average website attention span, discuss the three core principles for creating the best online customer experience and discuss the rapid rise of the creator economy.

Visa Virtual Card for Business
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15744235 Fri, 13 Sep 2024 09:00:00 +1200 673 full false Financial Wellbeing 2: Smarter Debt Management Financial Wellbeing 2: Smarter Debt Management Learn about consumer debt, and ways to manage and consolidate your debt with Warren Ngan Woo (Wazza) from Westpac. In this episode we discuss:  

  • What is consumer debt?  
  • When is debt consolidation a good option?  
  • Different debt paying techniques  
  • Sources of free and confidential budgeting advice  
  • Financial Mentors and how they can build your financial fitness. 

This is the second in a series of four Financial Wellbeing episodes with Westpac. Look out for our other episodes covering Managing Expenses, Mortgages, and Planning for the Future. 

Westpac Managing Money Works
Moneytalks 0800 345 123 free and confidential budgeting advice
Fincap – Financial Mentors

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Learn about consumer debt, and ways to manage and consolidate your debt with Warren Ngan Woo (Wazza) from Westpac. In this episode we discuss:  

  • What is consumer debt?  
  • When is debt consolidation a good option?  
  • Different debt paying techniques  
  • Sources of free and confidential budgeting advice  
  • Financial Mentors and how they can build your financial fitness. 

This is the second in a series of four Financial Wellbeing episodes with Westpac. Look out for our other episodes covering Managing Expenses, Mortgages, and Planning for the Future. 

Westpac Managing Money Works
Moneytalks 0800 345 123 free and confidential budgeting advice
Fincap – Financial Mentors

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15703390 Fri, 06 Sep 2024 08:00:00 +1200 670 full false Retail Crime Update Retail Crime Update Recorded 29 August 2024, Matt Tierney, Manager of the Police National Retail Investigation Support Unit, updates us on the current retail crime situation. 

This episode covers:

  • Best practice advice for sellers of vapes and cigarettes
  • A new offender escape trend  
  • Counterfeit currency
  • The importance of proactive customer service to deter offenders. 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Recorded 29 August 2024, Matt Tierney, Manager of the Police National Retail Investigation Support Unit, updates us on the current retail crime situation. 

This episode covers:

  • Best practice advice for sellers of vapes and cigarettes
  • A new offender escape trend  
  • Counterfeit currency
  • The importance of proactive customer service to deter offenders. 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15666712 Fri, 30 Aug 2024 15:00:00 +1200 548 full false Foodstuffs’ Journey Towards Sustainability Foodstuffs’ Journey Towards Sustainability Join us as we delve into the world of sustainability with Sandy Botterill from Foodstuffs New Zealand.  Sandy shares their approach and makes suggestions on how SMEs can engage with their own stakeholders to develop an action plan to effect change within their business and ultimately their community. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we delve into the world of sustainability with Sandy Botterill from Foodstuffs New Zealand.  Sandy shares their approach and makes suggestions on how SMEs can engage with their own stakeholders to develop an action plan to effect change within their business and ultimately their community. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15626725 Fri, 23 Aug 2024 10:00:00 +1200 876 full false Westpac NZ Economic Overview August 2024 Westpac NZ Economic Overview August 2024 Join us as we discuss Westpac’s updated economic overview with Senior Economist Satish Ranchhod.  Released August 2024, we look at where Westpac believes interest rates are headed, what the implications could be for retailers and how this could impact consumer spending patterns in the coming months. Please note this was recorded 12 August, before the Reserve Bank of New Zealand’s August policy meeting.

Westpac Economic Overview Report August 2024

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we discuss Westpac’s updated economic overview with Senior Economist Satish Ranchhod.  Released August 2024, we look at where Westpac believes interest rates are headed, what the implications could be for retailers and how this could impact consumer spending patterns in the coming months. Please note this was recorded 12 August, before the Reserve Bank of New Zealand’s August policy meeting.

Westpac Economic Overview Report August 2024

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15590717 Fri, 16 Aug 2024 10:00:00 +1200 538 full false Visa Update: Emerging fraud trends and technology Visa Update: Emerging fraud trends and technology Our conversation with Anthony Watson from Visa continues.  In this episode we discuss brute force aka enumeration attacks, and pig butchering scams. Learn how to avoid triangulation fraud and reduce your risk of gift card fraud.  We also discuss tokenisation - what it is and how its use can minimise risks to your business’ reputation.

Visa 2023 Biannual Threats Report
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Our conversation with Anthony Watson from Visa continues.  In this episode we discuss brute force aka enumeration attacks, and pig butchering scams. Learn how to avoid triangulation fraud and reduce your risk of gift card fraud.  We also discuss tokenisation - what it is and how its use can minimise risks to your business’ reputation.

Visa 2023 Biannual Threats Report
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15553999 Fri, 09 Aug 2024 10:00:00 +1200 703 full false Inspiring Women in Retail: Renee Rowland Inspiring Women in Retail: Renee Rowland Join us as we speak with Renee Rowland, the Association Manager of Booksellers Aotearoa New Zealand, about her career journey.  Renee followed her passion, opening two small independent bookstores in the South Island after returning from the UK. She shares insights into the highs and lows of  small business ownership, her drive to increase literacy and instil a love of reading to all. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we speak with Renee Rowland, the Association Manager of Booksellers Aotearoa New Zealand, about her career journey.  Renee followed her passion, opening two small independent bookstores in the South Island after returning from the UK. She shares insights into the highs and lows of  small business ownership, her drive to increase literacy and instil a love of reading to all. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15518102 Fri, 02 Aug 2024 14:00:00 +1200 776 full false Financial Wellbeing 1: Managing Expenses & Budgeting Financial Wellbeing 1: Managing Expenses & Budgeting Join us as we discuss ways to budget and manage your expenses with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: 

  • Why budget and set a money plan? 
  • What money planning apps are out there? 
  • How to analyse and manage your expenses. 

This is the first in a series of four Financial Wellbeing episodes with Westpac.  Look out for our other episodes covering Debt Management, Mortgages, and Planning for the Future.

Westpac Cashnav App
Best Budget Apps for NZers
Sorted Budget Planner

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we discuss ways to budget and manage your expenses with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: 

  • Why budget and set a money plan? 
  • What money planning apps are out there? 
  • How to analyse and manage your expenses. 

This is the first in a series of four Financial Wellbeing episodes with Westpac.  Look out for our other episodes covering Debt Management, Mortgages, and Planning for the Future.

Westpac Cashnav App
Best Budget Apps for NZers
Sorted Budget Planner

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15478553 Fri, 26 Jul 2024 16:00:00 +1200 779 full false Visa Update: Scams, Fraud and AI Visa Update: Scams, Fraud and AI Learn how to protect your business, reputation and customers. We chat with Anthony Watson from Visa about scam statistics, fraud solutions and best practices using secure payment technologies. 

Visa 2023 Biannual Threats Report
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Learn how to protect your business, reputation and customers. We chat with Anthony Watson from Visa about scam statistics, fraud solutions and best practices using secure payment technologies. 

Visa 2023 Biannual Threats Report
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15438450 Fri, 19 Jul 2024 16:00:00 +1200 811 full false Counterfeit Currency Update Counterfeit Currency Update Wondering how to check for counterfeit currency?  In this episode, Barry O’Neill from the Reserve Bank shares advice on this tricky topic. We discuss: 

  • the current counterfeit note situation around the motu and what denominations to look out for 
  • the three security features to check when being offered cash 
  • what to do if you are offered suspect notes for payment 
  • video and printable resource links. 

Reserve Bank Video:  How to spot a fake banknote
Reserve Bank: Poster Resources
Reserve Bank: What to do with a suspicious note

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Wondering how to check for counterfeit currency?  In this episode, Barry O’Neill from the Reserve Bank shares advice on this tricky topic. We discuss: 

  • the current counterfeit note situation around the motu and what denominations to look out for 
  • the three security features to check when being offered cash 
  • what to do if you are offered suspect notes for payment 
  • video and printable resource links. 

Reserve Bank Video:  How to spot a fake banknote
Reserve Bank: Poster Resources
Reserve Bank: What to do with a suspicious note

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15319963 Thu, 27 Jun 2024 15:00:00 +1200 451 full false June 2024 Retail Crime Update June 2024 Retail Crime Update Matt Tierney, Manager of the Police National Retail Investigation Support Unit, provides a retail crime update. 

We cover: 

  • criminal incidences update and statistics 
  • best practice for reporting crime and what happens once a crime has been reported 
  • update on police visibility and patrols 
  • how to deal with an offender in store and preventative customer service techniques 
  • web resources and where to find them. 


Further information can be found here:

NZ Police - Retail Crime Prevention Hub
Retail NZ - Retail Crime Advice & Resources

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Matt Tierney, Manager of the Police National Retail Investigation Support Unit, provides a retail crime update. 

We cover: 

  • criminal incidences update and statistics 
  • best practice for reporting crime and what happens once a crime has been reported 
  • update on police visibility and patrols 
  • how to deal with an offender in store and preventative customer service techniques 
  • web resources and where to find them. 


Further information can be found here:

NZ Police - Retail Crime Prevention Hub
Retail NZ - Retail Crime Advice & Resources

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15286667 Fri, 21 Jun 2024 12:00:00 +1200 808 full false Post Budget Review: Any positive news for retailers? Post Budget Review: Any positive news for retailers? Join us as we chat with Westpac Senior Economist Darren Gibbs about the Coalition Government’s first Budget and whether it will restore confidence to the market. 

  • Which demographic is still spending? 
  • Where are tax cuts likely to be spent? 
  • Infrastructure thoughts 
  • What else will drive the retail sector in coming months?  
  • What’s the likelihood of a lift in spending before the end of the year?  

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join us as we chat with Westpac Senior Economist Darren Gibbs about the Coalition Government’s first Budget and whether it will restore confidence to the market. 

  • Which demographic is still spending? 
  • Where are tax cuts likely to be spent? 
  • Infrastructure thoughts 
  • What else will drive the retail sector in coming months?  
  • What’s the likelihood of a lift in spending before the end of the year?  

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15247626 Fri, 14 Jun 2024 14:00:00 +1200 689 full false Playing music in store: Set the scene encouraging customers to stay Playing music in store: Set the scene encouraging customers to stay Music is so emotive and can really enhance your in-store experience. Discover how it can set the scene and encourage customers to stay and purchase. Learn about music curation and licensing with OneMusic’s Greer Davies.

OneMusic

Background Music Suppliers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Music is so emotive and can really enhance your in-store experience. Discover how it can set the scene and encourage customers to stay and purchase. Learn about music curation and licensing with OneMusic’s Greer Davies.

OneMusic

Background Music Suppliers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15207918 Fri, 07 Jun 2024 11:00:00 +1200 525 full false What would Digital Currency mean for New Zealand? What would Digital Currency mean for New Zealand? Ian Woolford of the Reserve Bank of NZ explains the digital currency consultation. Discover why and how it would work and how you can have your say. He also gives an update on the Cash in Rural Towns trial.

Digital Currency Feedback Link⁠

⁠Further Information⁠

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Ian Woolford of the Reserve Bank of NZ explains the digital currency consultation. Discover why and how it would work and how you can have your say. He also gives an update on the Cash in Rural Towns trial.

Digital Currency Feedback Link⁠

⁠Further Information⁠

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15167836 Fri, 31 May 2024 13:00:00 +1200 668 full false e-Commerce Consumer Insights with NZ Couriers e-Commerce Consumer Insights with NZ Couriers What does online buying behaviour look like in 2024? Learn about consumers’ checkout preferences and how you can minimise cart abandonment. We also have tips on shipping and return policy preferences.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> What does online buying behaviour look like in 2024? Learn about consumers’ checkout preferences and how you can minimise cart abandonment. We also have tips on shipping and return policy preferences.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15083579 Fri, 17 May 2024 12:00:00 +1200 576 full false Playing music in store: Learn about licensing requirements Playing music in store: Learn about licensing requirements Whether it be via the radio, Spotify, YouTube or even live musicians — you must have legal permission to play music in your store. Here’s what you need to know about getting a licence to play music on your premises. 

Learn more about OneMusic 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Whether it be via the radio, Spotify, YouTube or even live musicians — you must have legal permission to play music in your store. Here’s what you need to know about getting a licence to play music on your premises. 

Learn more about OneMusic 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15042551 Fri, 10 May 2024 14:00:00 +1200 528 full false Retail crime update with Matt Tierney from NZ Police Retail crime update with Matt Tierney from NZ Police Join Matt Tierney, Manager of the Police National Retail Investigation Support Unit (NRISU), and Retail NZ Chief Executive Carolyn Young as they discuss the retail crime situation. Learn regional trends and statistics, along with tips for deterring crime and the best practice for reporting crime to police. This episode was recorded in April 2024.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join Matt Tierney, Manager of the Police National Retail Investigation Support Unit (NRISU), and Retail NZ Chief Executive Carolyn Young as they discuss the retail crime situation. Learn regional trends and statistics, along with tips for deterring crime and the best practice for reporting crime to police. This episode was recorded in April 2024.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-15013083 Mon, 06 May 2024 10:00:00 +1200 629 full false Coffee break update: What’s the economy doing this year? Coffee break update: What’s the economy doing this year? Grab a coffee and take 10 minutes to find out what the economy has in store for retailers this year. Retail NZ Chief Executive Carolyn Young gets the latest outlook from Satish Ranchhod, Senior Economist at Retail NZ’s Strategic Partner, Westpac. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Grab a coffee and take 10 minutes to find out what the economy has in store for retailers this year. Retail NZ Chief Executive Carolyn Young gets the latest outlook from Satish Ranchhod, Senior Economist at Retail NZ’s Strategic Partner, Westpac. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-14662889 Mon, 11 Mar 2024 15:00:00 +1300 598 full false The road less traveled- making courier services more efficient and sustainable The road less traveled- making courier services more efficient and sustainable Join Rob Levy, Head of Marketing and Sustainability, New Zealand Couriers and Carolyn Young, Chief Executive, Retail NZ, as they talk about making courier services more efficient and sustainable.  

This podcast covers:  

  • Setting your business up for efficient courier service 
  • Sustainable change in the courier industry 
  • Sustainable frameworks in everyday business 
  • The importance of circularity in business sustainability 

New Zealand couriers will hopefully be back on Retail: Unplugged in another episode to share their annual report. Until then, check out some useful links to up your sustainability game. 

https://nzcouriers.nzcextras.co.nz/about/sustainability/ 

https://nzcouriers.nzcextras.co.nz/about/sustainability/environmental-approach-and-strategies/ 

https://www.freightways.co.nz/investor-relations/sustainability/#:~:text=OUR%20LATEST%20SUSTAINABILITY%20REPORTS 

https://retail.kiwi/wp-content/uploads/2023/07/NZC_podcastpresso.pdf 

 

Get in touch with New Zealand Couriers here: https://www.cognitoforms.com/NewZealandCouriersLimited/NewZealandCouriers2 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Join Rob Levy, Head of Marketing and Sustainability, New Zealand Couriers and Carolyn Young, Chief Executive, Retail NZ, as they talk about making courier services more efficient and sustainable.  

This podcast covers:  

  • Setting your business up for efficient courier service 
  • Sustainable change in the courier industry 
  • Sustainable frameworks in everyday business 
  • The importance of circularity in business sustainability 

New Zealand couriers will hopefully be back on Retail: Unplugged in another episode to share their annual report. Until then, check out some useful links to up your sustainability game. 

https://nzcouriers.nzcextras.co.nz/about/sustainability/ 

https://nzcouriers.nzcextras.co.nz/about/sustainability/environmental-approach-and-strategies/ 

https://www.freightways.co.nz/investor-relations/sustainability/#:~:text=OUR%20LATEST%20SUSTAINABILITY%20REPORTS 

https://retail.kiwi/wp-content/uploads/2023/07/NZC_podcastpresso.pdf 

 

Get in touch with New Zealand Couriers here: https://www.cognitoforms.com/NewZealandCouriersLimited/NewZealandCouriers2 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-13298270 Fri, 28 Jul 2023 07:00:00 +1200 2144 full false Consumer attitudes to data sharing; bridging the digital confidence-divide Consumer attitudes to data sharing; bridging the digital confidence-divide In this episode we have Greg Harford (Chief Executive, Retail NZ) interviewing Riaz Nasrabadi. 
Riaz is the Head of Data and Risk Products for Visa Australia, New Zealand, and South Pacific. 

They’ll talk about local consumer attitudes towards data sharing and what this means to Kiwi businesses. 

This podcast will cover:  

  • Importance for businesses to have a better understanding around consumer attitudes on data sharing. 
  • Kiwi consumer attitude about data sharing. 
  • Ideas to kickstart consumer journey to participate in digital ecosystem. 
  • Most important message for businesses to take away when it comes to consumer attitudes and data sharing; and more insights. 

Don’t miss out on this episode, get going with our podcast series and to learn about more interesting topics, subscribe to Retail Unplugged today! 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> In this episode we have Greg Harford (Chief Executive, Retail NZ) interviewing Riaz Nasrabadi. 
Riaz is the Head of Data and Risk Products for Visa Australia, New Zealand, and South Pacific. 

They’ll talk about local consumer attitudes towards data sharing and what this means to Kiwi businesses. 

This podcast will cover:  

  • Importance for businesses to have a better understanding around consumer attitudes on data sharing. 
  • Kiwi consumer attitude about data sharing. 
  • Ideas to kickstart consumer journey to participate in digital ecosystem. 
  • Most important message for businesses to take away when it comes to consumer attitudes and data sharing; and more insights. 

Don’t miss out on this episode, get going with our podcast series and to learn about more interesting topics, subscribe to Retail Unplugged today! 


Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Retail NZ Buzzsprout-13168285 Thu, 13 Jul 2023 08:00:00 +1200 1005 1 2 full false Making A.I vertising work for your business Making A.I vertising work for your business Welcome to Retail: Unplugged – a podcast where we interview industry experts and thought leaders share their wisdom and experiences. Join us as we explore the dynamic world of retail, uncovering the latest trends, insights, and strategies that will help your business thrive.  

In our launch episode we have Greg Harford, Chief Executive, Retail NZ, interviewing Brad Collett, Executive Creative Director at Stanley St Studio.

This podcast covers: 

·       how A.I is affecting advertising now and, in the future

·       changing how creatives think

·       maintaining brand consistency

·       career changes and scope

·       using AI as a marketer's research tool; and more insights.

Don’t miss out on the episode, get going with our podcast series and to learn about more interesting topics, subscribe to Retail Unplugged today! 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

]]> Welcome to Retail: Unplugged – a podcast where we interview industry experts and thought leaders share their wisdom and experiences. Join us as we explore the dynamic world of retail, uncovering the latest trends, insights, and strategies that will help your business thrive.  

In our launch episode we have Greg Harford, Chief Executive, Retail NZ, interviewing Brad Collett, Executive Creative Director at Stanley St Studio.

This podcast covers: 

·       how A.I is affecting advertising now and, in the future

·       changing how creatives think

·       maintaining brand consistency

·       career changes and scope

·       using AI as a marketer's research tool; and more insights.

Don’t miss out on the episode, get going with our podcast series and to learn about more interesting topics, subscribe to Retail Unplugged today! 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

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