Asaph Advisors Podcast Sat, 14 Mar 2026 09:44:21 -0400 https://asaphadvisorspodcast.buzzsprout.com en-us © 2026 Asaph Advisors Podcast yes ebfc833f-226c-52ec-87af-f96564eb0266 Asaph Advisors episodic false Buzzsprout (https://www.buzzsprout.com) Asaph Advisors https://storage.buzzsprout.com/iub7gac4hrlrj0mdm592gwtdln0a?.jpg Asaph Advisors Podcast 6.03 Accelerating Time to Customer Value 6.03 Accelerating Time to Customer Value In this episode, Alpesh Patel and I are joined by Justin Chappell.  Justin has extensive experience in Customer Success - as a company founder, consultant, and organization leader.

Our discussion centered on Justin's approach to accelerating customer time to value.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Alpesh Patel and I are joined by Justin Chappell.  Justin has extensive experience in Customer Success - as a company founder, consultant, and organization leader.

Our discussion centered on Justin's approach to accelerating customer time to value.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-18692514 Mon, 16 Feb 2026 09:00:00 -0500 1950 full false 6.02 Customer Focus & The On-Boarding Process 6.02 Customer Focus & The On-Boarding Process In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive.

Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.  

In this session, we delve into four (4) key things to do to drive optimal customer focus during on-boaring (and beyond).

As Tobias says, "the customer may not always be right, but the customer is never wrong!"

Listen in for key actions you can take to drive an enhanced customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive.

Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.  

In this session, we delve into four (4) key things to do to drive optimal customer focus during on-boaring (and beyond).

As Tobias says, "the customer may not always be right, but the customer is never wrong!"

Listen in for key actions you can take to drive an enhanced customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16526979 Thu, 30 Jan 2025 10:00:00 -0500 1526 6 2 full false 6.01 The Benefits and How-To Adopt ARR Services (aka Services as a Product; SaaP™) 6.01 The Benefits and How-To Adopt ARR Services (aka Services as a Product; SaaP™) In this episode, we are joined by Jens Harder, Senior Directior of Professional Services EMEA for Sitecore.

Over the course of our podcast seasons, we've discussed Services as a Product (SaaP(TM)) with a number of PS execs.

In this session, we delve into Jens' push for Annual Recurring Revenue (ARR) Services; ultimately creating greater predictability for both revenue and billable utilization - while also enhancing the on-going customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, we are joined by Jens Harder, Senior Directior of Professional Services EMEA for Sitecore.

Over the course of our podcast seasons, we've discussed Services as a Product (SaaP(TM)) with a number of PS execs.

In this session, we delve into Jens' push for Annual Recurring Revenue (ARR) Services; ultimately creating greater predictability for both revenue and billable utilization - while also enhancing the on-going customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16511215 Mon, 27 Jan 2025 10:00:00 -0500 1016 6 1 full false 4.05 PS Investment in the Right Customers (Part 3: The Execution) 4.05 PS Investment in the Right Customers (Part 3: The Execution) In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part three (3) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

Part 2, we disc The IMPLEMENTATION.

In this episode, Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part three (3) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

Part 2, we disc The IMPLEMENTATION.

In this episode, Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16303204 Wed, 18 Dec 2024 15:00:00 -0500 1177 4 5 full false 5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics) 5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics) In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore designing a balanced scorecard of metrics to govern an integrated Professional Services & Customer Success organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore designing a balanced scorecard of metrics to govern an integrated Professional Services & Customer Success organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16295103 Tue, 17 Dec 2024 11:00:00 -0500 1347 5 4 full false 5.03 Enhancing Customer Success & Professional Services Collaboration & Integration (The Execution) 5.03 Enhancing Customer Success & Professional Services Collaboration & Integration (The Execution) In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16234039 Mon, 09 Dec 2024 08:00:00 -0500 1246 5 3 full false 5.02 Enhancing Customer Success & Professional Services Collaboration & Integration (The Implementation) 5.02 Enhancing Customer Success & Professional Services Collaboration & Integration (The Implementation) In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16148744 Mon, 25 Nov 2024 10:00:00 -0500 1422 5 2 full false 4.04 PS Investment in the Right Customers (Part 2: The Implementation) 4.04 PS Investment in the Right Customers (Part 2: The Implementation) In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

In this episodes, Part 2, we disc The IMPLEMENTATION.

In Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

In this episodes, Part 2, we disc The IMPLEMENTATION.

In Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16141396 Wed, 20 Nov 2024 11:00:00 -0500 1241 4 4 full false 5.01 Enhancing Customer Success & Professional Services Collaboration & Integration 5.01 Enhancing Customer Success & Professional Services Collaboration & Integration In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore how to drive greater collaboration and integration between Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore how to drive greater collaboration and integration between Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16106563 Mon, 18 Nov 2024 10:00:00 -0500 1252 5 1 full false 4.01 Insights on & Implications of Professional Services Contract Structures 4.01 Insights on & Implications of Professional Services Contract Structures As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS org

In today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at Analytics 8.  Kevin has written about the implications of different contract structures on PS delivery and PS practitioners.

In this discussion, we explore Kevin's insights on the implications of different contract structures to PS delivery.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS org

In today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at Analytics 8.  Kevin has written about the implications of different contract structures on PS delivery and PS practitioners.

In this discussion, we explore Kevin's insights on the implications of different contract structures to PS delivery.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-16065186 Thu, 07 Nov 2024 10:00:00 -0500 1641 4 1 full false 3.9 Valuing & Pricing SaaP(TM) Offerings 3.9 Valuing & Pricing SaaP(TM) Offerings Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892499 Thu, 07 Nov 2024 10:00:00 -0500 271 3 9 full false 2.8 Customer Success & The Post Go Live Journey 2.8 Customer Success & The Post Go Live Journey Listen in as Alpesh Patel shares his thoughts on Customer Success (CS) and the role CS should play in the Post Sales / Post Go-Live Customer Journey.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Listen in as Alpesh Patel shares his thoughts on Customer Success (CS) and the role CS should play in the Post Sales / Post Go-Live Customer Journey.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15961871 Mon, 21 Oct 2024 09:00:00 -0400 1206 2 8 full false 3.7 Building Your SaaP(TM) Portfolio 3.7 Building Your SaaP(TM) Portfolio Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892491 Tue, 15 Oct 2024 16:00:00 -0400 150 3 7 full false 2.7 SaaP(TM) in Execution 2.7 SaaP(TM) in Execution In this episode, Rejo Mathew, VP of Professional Services @ RiverMeadow, joins us to discuss putting Services as a Product (SaaP™) into practice.

When services organizations reply within an hour with a proposal, clients are 58% more likely to buy.

Learn how Rejo and his team have put SaaP™ into practice – and can turn-around a:

  • Quote in 5 minutes
  • Proposal in 10 minutes
  • Contract in 1 hour

 

 

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Rejo Mathew, VP of Professional Services @ RiverMeadow, joins us to discuss putting Services as a Product (SaaP™) into practice.

When services organizations reply within an hour with a proposal, clients are 58% more likely to buy.

Learn how Rejo and his team have put SaaP™ into practice – and can turn-around a:

  • Quote in 5 minutes
  • Proposal in 10 minutes
  • Contract in 1 hour

 

 

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15924901 Tue, 15 Oct 2024 12:00:00 -0400 1592 2 7 full false 3.6. SaaP(TM) and Increasing PS Scalability and Profitability 3.6. SaaP(TM) and Increasing PS Scalability and Profitability Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892481 Mon, 14 Oct 2024 15:00:00 -0400 153 3 6 full false 3.5 Accelerating Services Delivery with SaaP(TM) 3.5 Accelerating Services Delivery with SaaP(TM) Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892476 Mon, 14 Oct 2024 10:00:00 -0400 352 3 5 full false 3.4 Increasing Customer Confidence with SaaP(TM) 3.4 Increasing Customer Confidence with SaaP(TM) Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892475 Fri, 11 Oct 2024 14:00:00 -0400 229 3 4 full false 3.3 Accelerating the Services Sales Process 3.3 Accelerating the Services Sales Process Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892464 Fri, 11 Oct 2024 10:00:00 -0400 115 3 3 full false 3.8 The SaaP(TM) Architect & the Role of Sales 3.8 The SaaP(TM) Architect & the Role of Sales Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892494 Wed, 09 Oct 2024 09:00:00 -0400 294 3 8 full false 3.1 A Conversation with The Apricity Group - Services as a Product (SaaP(TM)) Defined 3.1 A Conversation with The Apricity Group - Services as a Product (SaaP(TM)) Defined Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892435 Tue, 08 Oct 2024 16:00:00 -0400 305 3 1 full false 3.2 The "What & Why" of Services as a Product (SaaP(TM)) 3.2 The "What & Why" of Services as a Product (SaaP(TM)) Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1   The "What & Why" of Services as a Product (SaaP(TM))
- 3.2  The Sales & Services Relationship (and how SaaP helps)
- 3.3  Accelerating the Sales Proces
- 3.4  Increasing Customer Confidence with SaaP
- 3.5  Accelerating Delivery with SaaP
- 3.6  SaaP Enables PS Scalability & Profitability
- 3.7  How to Build your SaaP Portfolio
- 3.8  The SaaP Architect & the Role of Sales
- 3.9  Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15892458 Tue, 08 Oct 2024 15:00:00 -0400 187 3 2 full false 4.03 PS Investment in the Right Customers (Part 1: The Vision) 4.03 PS Investment in the Right Customers (Part 1: The Vision) In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to start a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focuses on The VISION.

In subsequent episodes, Matt will join us to discuss both:  IMPLEMENTATION and EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to start a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focuses on The VISION.

In subsequent episodes, Matt will join us to discuss both:  IMPLEMENTATION and EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15820862 Mon, 30 Sep 2024 11:00:00 -0400 1217 4 3 full false 2.5 Driving Managed Outcomes with Customers & Other Great Insights from Tara Bartels 2.5 Driving Managed Outcomes with Customers & Other Great Insights from Tara Bartels In this episode, we explore a number of topics aimed at both the:  1) Experienced and 2) Newly Minted Consulting & Professional Services (C&PS) professional.

Tara Bartels, of Dataprise, shares her perspectives on:

1) Leveraging industry standard frameworks to attack a problem
2) Driving to Managed Outcomes (not just managed work)
3) Building and honing Communication Skills to make your points with Clients
4) Intellectual curiousity as a driver of success in the C&PS world

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, we explore a number of topics aimed at both the:  1) Experienced and 2) Newly Minted Consulting & Professional Services (C&PS) professional.

Tara Bartels, of Dataprise, shares her perspectives on:

1) Leveraging industry standard frameworks to attack a problem
2) Driving to Managed Outcomes (not just managed work)
3) Building and honing Communication Skills to make your points with Clients
4) Intellectual curiousity as a driver of success in the C&PS world

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15809407 Tue, 24 Sep 2024 15:00:00 -0400 1696 2 5 full false 2.4 The Death of Stewardship 2.4 The Death of Stewardship In this episode, Martin Roxby of Nous Management Training joins Mark Sloan to discuss how Consulting & Professional Services organizations can foster a culture of mentorship and stewadship in today's remote consulting work envirohment.

#Stewardship #Mentorship #ProfessionalServicesOptimization #Consulting Optimization

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Martin Roxby of Nous Management Training joins Mark Sloan to discuss how Consulting & Professional Services organizations can foster a culture of mentorship and stewadship in today's remote consulting work envirohment.

#Stewardship #Mentorship #ProfessionalServicesOptimization #Consulting Optimization

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15781843 Thu, 19 Sep 2024 12:00:00 -0400 1528 2 4 full false 2.3 The “Big Bang” vs. The “Incremental Scope” Approach to Selling Services 2.3 The “Big Bang” vs. The “Incremental Scope” Approach to Selling Services In this episode, Charles Rattray joins Mark Sloan to discuss how to build a "Crawl / Walk / Run" approach to selling services to customers to accelerate the customer journey.

#ServicesSales #TimeToValue #ScopeManagement

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Charles Rattray joins Mark Sloan to discuss how to build a "Crawl / Walk / Run" approach to selling services to customers to accelerate the customer journey.

#ServicesSales #TimeToValue #ScopeManagement

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15687644 Tue, 03 Sep 2024 10:00:00 -0400 1786 2 3 full false 2.2 Accelerating Services Sales with Pre-Packaged Service Offerings 2.2 Accelerating Services Sales with Pre-Packaged Service Offerings In this episode, Tobias Kederer, a seasoned Consulting and PS Executive, joins us to discuss Selling Services as a Product (SaaP(TM)).

Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.  

This discussion focuses in on how Services Execs and Teams can accelerate PS sales by:

  1. Defining / Scoping / Pricing offerings in advance; and
  2. Building relationships with Sales


Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Tobias Kederer, a seasoned Consulting and PS Executive, joins us to discuss Selling Services as a Product (SaaP(TM)).

Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.  

This discussion focuses in on how Services Execs and Teams can accelerate PS sales by:

  1. Defining / Scoping / Pricing offerings in advance; and
  2. Building relationships with Sales


Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> https://asaphadvisors.com/podcast Asaph Advisors Buzzsprout-15657006 Wed, 28 Aug 2024 10:00:00 -0400 1596 SaaP, Services as a Product, Professional Services, PS 2 2 full false 2.1 Accelerating Professional Services Sales with CPQ 2.1 Accelerating Professional Services Sales with CPQ In this episode, Mahesh Boxi, CEO of Provus CPQ rejoins our own Mark Sloan to discuss:

  1. Starting a new business
  2. The problems CPQ solves for PS organizations
  3. How to make the case for CPQ 
  4. What CPQ success looks like

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Mahesh Boxi, CEO of Provus CPQ rejoins our own Mark Sloan to discuss:

  1. Starting a new business
  2. The problems CPQ solves for PS organizations
  3. How to make the case for CPQ 
  4. What CPQ success looks like

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-15033330 Wed, 08 May 2024 09:00:00 -0400 2162 2 1 full false 1.12 Overcoming the "4 Crises of Consulting" to Effectively Scale Your Services Org 1.12 Overcoming the "4 Crises of Consulting" to Effectively Scale Your Services Org In this episode, we are joined by Fraser Moore, Head of Consulting at the PSA provider CMAP.

Fraser joins us to share his experience working both in and with a variety of growing services organizations.  

Specifically, Fraser has charted out the four (4) typical crises that services organizations go through as they scale their business - and how to successfully navigate the crises.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, we are joined by Fraser Moore, Head of Consulting at the PSA provider CMAP.

Fraser joins us to share his experience working both in and with a variety of growing services organizations.  

Specifically, Fraser has charted out the four (4) typical crises that services organizations go through as they scale their business - and how to successfully navigate the crises.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-14100201 Wed, 06 Dec 2023 11:00:00 -0500 1603 full false 1.11 Accelerating Services Sales with Pre-Scoped Offerings & Technology 1.11 Accelerating Services Sales with Pre-Scoped Offerings & Technology In this episode, we are joined by Tracey Shirtcliff, CEO and Founder of ScopeBetter CPQ.

Tracey and I explore the benefits of pre-scoping and defining your services offerings, so that you can, sell Services as a Product (SaaP (TM)) - and how Configure / Price / Quote (CPQ) technology can help accelerate time to value.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, we are joined by Tracey Shirtcliff, CEO and Founder of ScopeBetter CPQ.

Tracey and I explore the benefits of pre-scoping and defining your services offerings, so that you can, sell Services as a Product (SaaP (TM)) - and how Configure / Price / Quote (CPQ) technology can help accelerate time to value.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-14004692 Mon, 20 Nov 2023 11:00:00 -0500 1577 1 11 full false 1.10 Selling Services - Perspectives from a CRO 1.10 Selling Services - Perspectives from a CRO Craig Jones, Chief Revenue Officer of Star Compliance, joins us to discuss how to effectively sell services.

Star Compliance provides configurable software solutions to assist users with compliance processes and regulatory standards.

Craig has extensive experience in the technology industry as an:

o   Investor / Board Member / Chief Revenue and VP of Sales / Partner

o   At companies such as:  Accenture, NetSuite, SAP, GE, and WorkDay

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Craig Jones, Chief Revenue Officer of Star Compliance, joins us to discuss how to effectively sell services.

Star Compliance provides configurable software solutions to assist users with compliance processes and regulatory standards.

Craig has extensive experience in the technology industry as an:

o   Investor / Board Member / Chief Revenue and VP of Sales / Partner

o   At companies such as:  Accenture, NetSuite, SAP, GE, and WorkDay

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-13795342 Tue, 17 Oct 2023 12:00:00 -0400 1222 1 10 full false 1.9 Scaling the Professional Services (PS) Organization 1.9 Scaling the Professional Services (PS) Organization In this episode, Alpesh Patel and I discuss Scaling the PS org at different stages of maturity:

1) At inception...starting with nothing
2) Starting with piece parts that may pre-exist across the tech company
3) Maturing the PS org into an efficient and effective organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Alpesh Patel and I discuss Scaling the PS org at different stages of maturity:

1) At inception...starting with nothing
2) Starting with piece parts that may pre-exist across the tech company
3) Maturing the PS org into an efficient and effective organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-12816445 Tue, 16 May 2023 14:00:00 -0400 1220 1 9 full false 1.8 Optimizing PS Utilization 1.8 Optimizing PS Utilization In this episode, we chat with PS exec, Michael Hardy.  

Michael has served in a variety of professional services roles at:  OpenAir, Oracle, and OST.

Michael speaks with Asaph Advisors about his role optimizing PS utilization at digital consultancy OST - as well as lessons learned from his experience working at a PSA solution provider.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, we chat with PS exec, Michael Hardy.  

Michael has served in a variety of professional services roles at:  OpenAir, Oracle, and OST.

Michael speaks with Asaph Advisors about his role optimizing PS utilization at digital consultancy OST - as well as lessons learned from his experience working at a PSA solution provider.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-12815830 Tue, 09 May 2023 13:00:00 -0400 1105 1 8 full false 1.7 Services Quoting Automation 1.7 Services Quoting Automation At Asaph Advisors, we've coined the phrase, "Sell Services as a Product," or SaaP(TM) for short.

We believer Professional Services Organizations can accelerate the sales cycle when they have pre-defined service offerings:  Scope, Deliverables, and Pricing.

Product Sales organizations are geared toward selling a "product" - a defined thing.  By making Services less nebulous - and more defined - they are can more readily initiate and close new services.

In this discussion, we speak with Mahesh Baxi of Provus CPQ on how technology can enable the selling of SaaP.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> At Asaph Advisors, we've coined the phrase, "Sell Services as a Product," or SaaP(TM) for short.

We believer Professional Services Organizations can accelerate the sales cycle when they have pre-defined service offerings:  Scope, Deliverables, and Pricing.

Product Sales organizations are geared toward selling a "product" - a defined thing.  By making Services less nebulous - and more defined - they are can more readily initiate and close new services.

In this discussion, we speak with Mahesh Baxi of Provus CPQ on how technology can enable the selling of SaaP.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-12557863 Fri, 31 Mar 2023 14:00:00 -0400 1995 1 7 full false 1.6 Adding Higher Value Services to the PS Portfolio 1.6 Adding Higher Value Services to the PS Portfolio We are joined by "The Consultant's Consultant," Dr. Joe O'Mahoney.  In this episode we discuss adding new consultative offerings to the Professional Services organization's portfolio - to drive new revenue, build new and expand existing client relationships, and strengthen the PS organization's position.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> We are joined by "The Consultant's Consultant," Dr. Joe O'Mahoney.  In this episode we discuss adding new consultative offerings to the Professional Services organization's portfolio - to drive new revenue, build new and expand existing client relationships, and strengthen the PS organization's position.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-12393003 Tue, 07 Mar 2023 11:00:00 -0500 1857 1 6 full false 1.5 Merging & Integrating PS Organizations & Cultures 1.5 Merging & Integrating PS Organizations & Cultures Technology organizations can grow both organically and inorganically.  In today's podcast, we explore inorganic growth and how to merge and blend professional services (PS) organizations.

We are joined today by Mike Nash of Lone Wolf Technologies.  Mike has participated in and around a number of mergers during the creation of leading edge technology companies.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Technology organizations can grow both organically and inorganically.  In today's podcast, we explore inorganic growth and how to merge and blend professional services (PS) organizations.

We are joined today by Mike Nash of Lone Wolf Technologies.  Mike has participated in and around a number of mergers during the creation of leading edge technology companies.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-11856712 Mon, 12 Dec 2022 10:00:00 -0500 992 1 5 full false 1.4 PS Execs - Stop Fighting Fires...Get Ahead of the Game 1.4 PS Execs - Stop Fighting Fires...Get Ahead of the Game As consultants and professional services practitioners, we all had to be proactive - and manager our clients, projects, and competing demands.

We have found that as we get promoted to run a PS organization, the executive may end up on her/his heels - being reactive instead of proactive.

This podcast delves into how to proactively forecast resource needs so that you can optimize utilization, be prepared to hire / x-train, and generally meet the needs of the organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> As consultants and professional services practitioners, we all had to be proactive - and manager our clients, projects, and competing demands.

We have found that as we get promoted to run a PS organization, the executive may end up on her/his heels - being reactive instead of proactive.

This podcast delves into how to proactively forecast resource needs so that you can optimize utilization, be prepared to hire / x-train, and generally meet the needs of the organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-11692099 Mon, 14 Nov 2022 13:00:00 -0500 847 1 4 full false 1.3 Customer Success & the Connection with Professional Services 1.3 Customer Success & the Connection with Professional Services In this episode, Alpesh and I are joined by Professional Services industry veteran Ashok Gurumurthy of NTT Limited.  

We do a deeper dive into the Customer Success & Professional Services gear to dig into the two functions work together to deliver on the promise of delighting customers - and removing internal barriers to success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Alpesh and I are joined by Professional Services industry veteran Ashok Gurumurthy of NTT Limited.  

We do a deeper dive into the Customer Success & Professional Services gear to dig into the two functions work together to deliver on the promise of delighting customers - and removing internal barriers to success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-11408325 Thu, 29 Sep 2022 12:00:00 -0400 1469 1 3 full false 1.2 How to Make Selling Services EASIER! 1.2 How to Make Selling Services EASIER! In this episode, Alpesh and I are joined by John Schuler and JP Slonkosky of PS Quote.  

We do a deeper dive into the Sales & Professional Services gear to dig into how PS organizations can accelerate the process of selling services.

And in the process...decrease the friction that often ensues between Sales and Professional Services teams.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> In this episode, Alpesh and I are joined by John Schuler and JP Slonkosky of PS Quote.  

We do a deeper dive into the Sales & Professional Services gear to dig into how PS organizations can accelerate the process of selling services.

And in the process...decrease the friction that often ensues between Sales and Professional Services teams.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Asaph Advisors Buzzsprout-11312047 Tue, 13 Sep 2022 12:00:00 -0400 1643 1 2 full false 1.1 Professional Services & The Interconnected Gears of a Technology Organization 1.1 Professional Services & The Interconnected Gears of a Technology Organization Within a Technology company, the Professional Services (PS) organization plays a unique and very interconnected role.

While Sales may drive the initial contact with a prospective customer, the PS org is there soon after to begin scoping out the technology implementation.  There are touchpoints with:  the Customer, Sales, and Finance throughout this initial phase of customer engagement.

Once a deal is sold, PS is the face of the company to the customer throughout the implementation - establishing the relationship (good or not so good) with the customer.

PS involvement may wind down - but there are then handoffs to Customer Success and Support.

As a result of these "interconnected" gears across the technology organization - Professional Services groups need to spend time managing both externally (the Customer) and internally (the various gears).

This podcast series will explore these interconnected gears and steps you can take to optimize performance.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Within a Technology company, the Professional Services (PS) organization plays a unique and very interconnected role.

While Sales may drive the initial contact with a prospective customer, the PS org is there soon after to begin scoping out the technology implementation.  There are touchpoints with:  the Customer, Sales, and Finance throughout this initial phase of customer engagement.

Once a deal is sold, PS is the face of the company to the customer throughout the implementation - establishing the relationship (good or not so good) with the customer.

PS involvement may wind down - but there are then handoffs to Customer Success and Support.

As a result of these "interconnected" gears across the technology organization - Professional Services groups need to spend time managing both externally (the Customer) and internally (the various gears).

This podcast series will explore these interconnected gears and steps you can take to optimize performance.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

]]> Mark Buzzsprout-11311224 Tue, 13 Sep 2022 11:00:00 -0400 771 1 1 full false