ROADS TO Resolution ~ Closure ~ Certainty

Thursday Tip of the Day - Address Conflict Early and Directly. Don't Let it Fester. Just Talk!

Thu, 17 Aug 2023 13:00:00 -0700

Thursday Tip of the Day - Embrace + Enjoy Your Summer!

Thu, 06 Jul 2023 19:00:00 -0700

Sharing with you today's "Thursday Tip of the Day". Embrace and enjoy your summer!

Reconnect with friends, family, yourself. Put on your flip flops and shorts. Enjoy the beach, mountains, rivers, cities, planes and trains - wherever your summer will take you.

"In the words of Chris Erskine, Writer, from his column this week, titled "Summer Love", I quote:

"I prefer a summer day that yawns a little. I like a moon that stays up late.

It's the heart of summer. Eat some custard. Count your blessings. Breathe deep the sea.

Didn't Joni Mitchell write something about "the hissing of summer lawns"? How evocative. ..."

For Chris' full column, you can find him at www.chriserskinela.com.

I hope you enjoy your summer and am taking my own advice, taking a break for the next two weeks to "breathe deep the sea" (Erskine) and to listen to "the hissing of summer lawns" (Mitchell). I hope you are able to do the same, wherever you find yourself. Happy Summer and enjoy this short podcast episode.

3 Things Excellent Lawyers Do In Mediation

Mon, 15 May 2023 09:00:00 -0700

To be an excellent lawyer for a client in mediation it is not enough to just say, “Oh I’ve got a mediation tomorrow, here, let me pick up the file and head on out.” To be excellent, it takes more than that. Listen to this episode as Host, Jean Lawler–commercial + insurance mediator and arbitrator–shares her list of top 3 things that excellent lawyers do for their clients in mediation.

Resources mentioned:

Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension by Hesha Abrams

Will Work For Food: The New Possibilities Hour, Holding the Calm, The Advanced Course, Presented by Hesha Abrams

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:
Thanks for listening to the podcast! Want more?
LinkedIn
Website
YouTube Channel

Follow the podcast:
Available on Apple Podcasts, Spotify, Google Podcasts, and more!

Testing Impasse in Mediation

Mon, 08 May 2023 09:00:00 -0700

You know, people think that they are at an impasse...

But are they really?

Is there perhaps more room to move? Or are you really done?

In this episode, Host, Jean Lawler–commercial + insurance mediator and arbitrator–discusses the following:

Two important mediator tools that she uses to test whether parties are at an impasse in mediation: “ifs” and ranges
The benefits of “ifs”, and
How to know when you are at an impasse

Resource Link:

Ambassador & Former National Security Advisor, Robert O'Brien Negotiation- Lessons From Diplomacy, Will Work For Food: The New Possibilities Hour presentation, April 13, 2023.

To read the full episode transcript please see the Podcast Website.

About the Host:
Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:
Thanks for listening to the podcast! Want more?
LinkedIn
Website
YouTube Channel

Follow the podcast:
Available on Apple Podcasts, Spotify, Google Podcasts, and more!

Beware the Risks of Rescission of an Insurance Policy

Mon, 01 May 2023 09:00:00 -0700

Now, we all learned early in life that you tell the truth. Right? And this is very true when it comes to an application for insurance. In this episode, Host, Jean Lawler–commercial + insurance mediator and arbitrator–discusses recission of an insurance policy and answers the following questions:

When does rescission of insurance policies happen?
What kind of situations can you get into with this?
Who could potentially be dragged into these suits?

To read the full episode transcript please see the Podcast Website.

Have You Read The Conditions In Your Contracts?

Mon, 24 Apr 2023 09:00:00 -0700

We have contracts all over. You buy a car, you have a contract. You rent a property, you have a contract. You buy a house, you have a contract. Our lives are filled with contracts, and most of us probably don’t read them word for word. However, to put it simply: Read the Contracts!

In this episode, Host, Jean Lawler–commercial + insurance mediator and arbitrator–discusses four examples of conditions in contracts that can become impediments to rights if not complied with.

To read the full episode transcript please see the Podcast Website.

Case Mentioned:

Santa Clara Valley Water District v. Century Indemnity Company, 2023 DJ DAR 2729

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:
Thanks for listening to the podcast! Want more?
LinkedIn
Website
YouTube Channel

Follow the podcast:
Available on Apple Podcasts, Spotify, Google Podcasts, and more!

What is Civility and Why it Matters in the Legal Profession and in Life

Mon, 20 Mar 2023 12:00:00 -0700

Civility in the legal profession is embodied in all sorts of laws, rules, codes, and creeds. There’s nothing new about civility. It's just a way of conducting our lives that hopefully will make not just our own lives, but everybody’s lives better. And certainly for those of us in the legal profession, isn’t that our calling?

In this episode, Host, Jean Lawler–commercial + insurance mediator and arbitrator–talks about what civility is, why it matters to lawyers, and the one key word that makes the difference.

To read the full episode transcript please see the Podcast Website.

Links to Resources Mentioned:

3 Mistakes Lawyers Make In The Mediation Room That Can Get In The Way When Trying To Settle A Case

Mon, 13 Mar 2023 11:00:00 -0700

Your client’s mediation is coming up. You know your client’s position. You’ve probably prepared your client for what to expect at mediation. However, as the lawyer, have you prepared yourself for how you are going to negotiate at mediation?

Host, Jean Lawler–commercial + insurance mediator and arbitrator–talks about 3 mistakes lawyers make at mediation. Hint: Effective negotiation at mediation is about more than just knowing your client’s case! Listen to this episode to learn more about mistakes to avoid.

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to the podcast! Want to connect or view more content from Jean?

LinkedIn
Website
YouTube Channel

Follow the podcast:

If you would like to get automatic updates of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

Extreme Opening Offers or Demands Aren't Necessary in Order to Settle Cases in Mediation

Mon, 06 Mar 2023 13:00:00 -0800

As an attorney, do you ever start mediation by making an extreme opening offer or demand–one that is either really far below or really far above where your client ultimately wants to settle?

In this quick, two-minute “Thursday Tip of the Day”, Host, Jean Lawler–commercial + insurance mediator and arbitrator–talks about why attorneys don't need to make opening offers or demands that are in the "insult zone" in order to end up where they want to be.

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to the podcast! Want to connect or view more content from Jean?

LinkedIn
Website
YouTube Channel

Follow the podcast:

If you would like to get automatic updates of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

Two Case Law Updates Attorneys Should Know About California Section 998 Offers

Mon, 27 Feb 2023 09:00:00 -0800

Are you an attorney, claims professional or party with litigation pending in California? Are you keeping up with the latest in California Section 998 offers? Watch your 998’s and how you word them!

In this quick “Thursday Tip of the Day”, Host, Jean Lawler–commercial + insurance mediator and arbitrator–provides a case law update on two California appellate court cases that were decided on October 28, 2022, examples of 998 offers that were either not properly extended or accepted by one party or the other - and the consequences of such.

Trujillo v. City of Los Angeles
Council for Education and Research on Toxics v. Starbucks Corp. et al

To read the full episode transcript please see the Podcast Website.

Since this recording, an appellate decision in the case of Chen v. BMW of North America was published, providing an excellent discussion and roadmap of a 998 offer that was correctly extended, in accord with statutory requirements, and how the 998 offer should be applied. There, a settlement on the courthouse steps was for the same amount as a 998 offer that had been issued by the defense approximately 2 years prior. This opinion can be found at: www.courts.ca.gov/opinions/documents/H048257.PDF.

About the Host:

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to the podcast! Want to connect or view more content from Jean?

Website

YouTube Channel

Follow the podcast:

If you would like to get automatic updates of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

Insurance Series For Lawyers: Money And Who’s On First For Funding Settlement Payments?

Mon, 05 Dec 2022 10:00:00 -0800

In this final episode of the mini-series on insurance and mediation, Host, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her deep knowledge of the insurance industry, insurance policies and the various risks they insure against to talk about: the insured’s own policy limits and the insured’s own policy and how that then affects the claims and lawsuits that might be asserted against the insured and who’s making payments to settle those. Terms discussed in this episode include:

“Burning limits”
“SIR” (self-insured retention)
Deductible
Certificate of insurance

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to the podcast! Want to connect or view more content from Jean?

Website

YouTube Channel

Follow the podcast:

If you would like to get automatic updates of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

Insurance Series for Lawyers: 5 Tips For Mediating When Insurance Pays The Settlement

Mon, 21 Nov 2022 11:00:00 -0800

In this fifth episode of the mini-series on insurance and mediation, Host, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her deep knowledge of the insurance industry, insurance policies and the various risks they insure against to talk about her five tips for mediating where insurance–an insurer–is going to be paying the settlement money. Episode highlights include:

Why lawyers should prepare early and share information in mediation
Why lawyers should draft a mediation brief that can be shared with the other side
Why civility matters
Why it’s important for the mediator to understand what a lawyer’s client needs in mediation
What to do if the case hasn’t settled at the end of mediation

To read the full episode transcript please see the Podcast Website.

About the Host:

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to the podcast! Want to connect or view more content from Jean?

Website

YouTube Channel

Follow the podcast:

If you would like to get automatic updates of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

Insurance Series for Lawyers: Types of Insurance Policies and Insurance Vocabulary

Mon, 14 Nov 2022 11:00:00 -0800

What types of insurance policies are there? Well, there are many many types. But let’s talk about the basic types that end up in mediation or end up in claims. In this episode, Host, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her deep knowledge of the insurance industry, insurance policies and the various risks they insure against to talk about: a first-party policy vs. a third-party policy, primary and excess policies, an occurrence policy vs. a claims-made policy, tower of insurance, and more!

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to the podcast! Want to connect or view more content from Jean?

Website

YouTube Channel

Follow the podcast:

If you would like to get automatic updates of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

Insurance Series for Lawyers: Insurance Risk Transfer–Who Pays?

Mon, 07 Nov 2022 12:00:00 -0800

The topic of “risk transfer” in insurance can get very complicated. Who pays when you are faced with a lawsuit and there are multiple defendants, and some may owe other defendants (or a defendant) contractual indemnity or have named a co-defendant as an additional insured on their insurance policy? How does this all play out, and what if they don’t go ahead and honor that obligation? In this episode, Host, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her deep knowledge of the insurance industry, insurance policies and the various risks they insure against to discuss two ways to transfer risk and how it works, including a discussion of a hypothetical.

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to the podcast! Want to connect or view more content from Jean?

Jean's LinkedIn

Jean's Website

Insurance Series for Lawyers: 3 Levels of Damages In Bad Faith Cases

Mon, 24 Oct 2022 11:00:00 -0700

Are you a lawyer who encounters insurance issues in mediation from time to time, but not an everyday insurance lawyer? If you aren’t an everyday insurance lawyer, it can be tempting in mediation to just jump right away to talking about bad faith damages only to have the insurance company’s attorney respond with, “Why is this other attorney just talking about all these bad faith damages, but they’re not claiming that we didn’t pay them everything that was owed?” In this episode, host Jean Lawler–commercial + insurance mediator and arbitrator–draws from her deep knowledge of the insurance industry, insurance policies and the various risks they insure against to discuss the three levels of damages in bad faith cases: contractual damages, extra-contractual damages, and punitive damages.

To read the full episode transcript please see the Podcast Website.

About the Host:

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

Connect with Jean:

Thanks for listening to this podcast episode! Want to connect or view more content from Jean?

LinkedIn: https://www.linkedin.com/in/jean-lawler

Email: jlawler@lawleradr.com

Website: https://www.lawleradr.com/

YouTube: https://www.youtube.com/channel/UCAqdssKuahXFmhvOlxaIcVQ/featured

Follow the podcast:

If you would like to be notified of new podcast episodes, you can follow this podcast on Apple Podcasts. Also available on Spotify, Google Podcasts, Amazon Music, Podcast Addict, and more!

For Lawyers Who Are Not Insurance Lawyers: How To Read Any Insurance Policy In 5 Steps

Mon, 10 Oct 2022 10:00:00 -0700

Insurance can be an unknown and maybe even somewhat intimidating aspect of mediation if you’re not an insurance lawyer and if you don't know insurance. Yes, it takes years to understand all insurance, but you can learn to read any insurance policy in five steps, because there are at least five basic things that every insurance policy includes. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her deep knowledge of the insurance industry, insurance policies and the various risks they insure against to discuss how to read an insurance policy in five steps. Questions answered include:

What do you find out when you look at the declarations page (“dec page”)?
What is the insuring agreement?
What are exclusions?
What are conditions?
What are endorsements?

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney and mediator, focusing on commercial, insurance and civil litigation matters pending at the trial and appellate levels - wherever filed. She regularly mediates a wide variety of insurance, business, and tort matters, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US (Certified Information Privacy Professional) certified, Jean also mediates matters involving data breaches, ransomware, and cyber losses. She has mediated hundreds upon hundreds - thousands - of cases over the years with a myriad of issues. For a more detailed sampling of the types of mediations that she has conducted and participated in, both when in practice and as a full-time mediator, please refer to her web page detailing Representative Matters.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international, and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). She also served as a Managing Partner of her former law firm, at times chairing the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, served her many clients as counselor and trusted advisor.

As she would tell you if asked: “I absolutely love what I do! I would be honored to serve as your Mediator or Arbitrator.”

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

3 Strategies Lawyers Can Use To Help Their Clients Overcome Impediments to Settlement In Mediation

Mon, 26 Sep 2022 11:00:00 -0700

There are as many ways to overcome impediments to settlement as there are creativity and people involved. Every case is unique and every situation is unique. There’s no one “right” answer which means that the parties, the mediator, the lawyers, everybody needs to be nimble and needs to be able to adjust based on how the mediation is going and what comes out. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to discuss three strategies (plus a bonus strategy!) including:

Starting settlement discussions by working on the terms, rather than dollar amounts
Focusing on party interests and needs
Helping parties envision the future
*Bonus strategy: What you need to do at the end of mediation day if you don’t quite have a settlement yet

To read the full episode transcript please see the Podcast Website.

About the Host:

Based in Los Angeles, CA, Jean Lawler is an attorney, mediator and arbitrator. She mediates a wide variety of insurance, business, and tort matters at pre-suit, trial and appellate levels, as well as federal ADA accessibility lawsuits re architectural barriers and websites. CIPP/US certified, Jean also mediates matters involving data breaches, ransomware and cyber losses. She arbitrates insurance and business disputes and is on the AAA Commercial Arbitration and Mediation panels.

Prior to becoming a full-time mediator in 2017, Jean was a Senior Partner in a Los Angeles based litigation firm, representing corporations, professionals, non-profits, individuals, and insurers in a broad range of matters, at trial, in arbitration and on appeal - mediating hundreds upon hundreds of cases over the years. Her legal experience has been diverse and international and she has a deep knowledge of the insurance industry, insurance policies and the various risks they insure against (primary, excess, reinsurance, program, surplus lines, London Market, and international insurers). Jean also served as firmwide Managing Partner of her former law firm (being intimately involved with decision making re financial, contract, employment and real estate matters), and at times chaired the firm’s Insurance Law, Cyber & Privacy Law, International Law, and Business & Real Estate Transactions practice groups and, ultimately, serving her many clients as counselor and trusted advisor.

Jean absolutely loves what she does and would be honored to serve as your Mediator or to Arbitrate your dispute! To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

Getting To The “Dance Floor” In Mediation: What Lawyers Can Expect When Exchanging Settlement Offers and Demands

Mon, 12 Sep 2022 14:00:00 -0700

Oftentimes settlement negotiations begin with offers or demands that are at the far extreme. So if you do receive an offer or demand that you’re ready to roll your eyes at, and it's like, “Come on, I’m ready to pack it up and leave”. Number one: Don’t leave. It may take a few offers and demands going back and forth in order to get to the “dance floor”--a range where parties can be negotiating for a final settlement. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to discuss what lawyers can expect from exchanging settlement offers and demands in mediation. Episode highlights include:

How offers/demands go from the “insult zone”, to the “credible zone”, to the “reasonableness zone” and what to expect at each zone
What to do once you arrive at the “dance floor” in mediation

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.

What Lawyers Should Know When Considering Online Mediation To Try To Settle A Case

Mon, 29 Aug 2022 10:00:00 -0700

Online dispute resolution is here to stay. People like it. There will be those cases where people want in-person mediation, but people have realized the convenience of an online mediation, the cost-savings of an online mediation, and the fact that it works, and does resolve cases.

In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience in mediating 245 online mediations since March 11, 2020 to answer common questions related to the use of online mediation to try to settle cases. Questions answered include:

Do you need to be in-person to read body language in mediation?
What circumstances might favor an in-person mediation over an online mediation?
Does online mediation work for both small dollar value cases and larger dollar value cases?
Does the case type matter when considering online mediation?

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.

“Lazy Days of Summer”: A Great Time for Lawyers and Mediators to Plan and Review

Mon, 22 Aug 2022 11:00:00 -0700

So July has passed, and we’re in those final days of summer, and there’s a lot that can be done now. If you do have a little bit of a lull, certainly enjoy it on a personal basis. Appreciate the time and the season. For both work and play, it's a really magical time of the year. But once you have done your refreshing and revitalizing…What sort of things on a professional level can you do to help the rest of your year go smoothly? In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience both in practice and as a mediator to discuss the value of doing a mid-year review of your cases/workload and why you should revisit your yearly goals. Episode highlights include:

Examples of what to focus on during your mid-year review
Examples of business development goals to prioritize for the rest of the year

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.

How To Resolve A Multi-Party Mediation Where There Are Multiple Insurers And/Or Insurance Coverage Issues

Mon, 15 Aug 2022 17:00:00 -0700

The mantra should be that mediation is a process, not an event. So when you have insurance issues or funding that’s coming from insurers–multiple insurers, and maybe multiple insurers and their insureds–then you need to consider how best to approach that so it doesn’t negatively impact the mediation in the underlying case. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience both in practice and as a mediator to discuss three approaches for handling these complex mediations, including how to work out a funding agreement.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.

Musings On Law Firm Leadership

Mon, 01 Aug 2022 17:00:00 -0700

“Being a law firm leader is an incredible honor. You lead wonderful people and together all of you will work toward the betterment of the firm.” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her past experience as a managing partner at her former law firm to share her words of wisdom on law firm leadership. From the importance of creating opportunities, to thinking big, to taking time for yourself, and more, Jean provides practical takeaways and helpful reminders for law firm leaders looking to make the most of that unique role.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.

Timing Is Everything–When To Mediate

Mon, 18 Jul 2022 14:00:00 -0700

As an attorney, have you ever wondered when is the right time to mediate a case? “Well first of all, there is no one right time. Only you as the lawyers, the parties, the claims representatives, the general counsel, the people involved in the day-to-day aspects of the case can decide when it's the right time. But it is most certainly the wrong time to go to mediation if you have not evaluated and figured out your case.” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to discuss the importance of timing when mediating a case. Episode highlights include:

The benefit of early evaluation
The benefits of early attempts at resolution
How attorneys can handle the timing of mediation when a deposition is coming up, or summary judgment is pending

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Setting The Stage For Mediation–The Value Of Parties Exchanging Mediation Briefs With Each Other Prior To Mediation

Mon, 11 Jul 2022 08:00:00 -0700

The mediation brief is about more than informing the mediator. “It is something that you can use to explain to the other side–whoever the decision-maker might be on the other side–why you think you have a viable case, why it might have the value that you will ultimately be asking for or be willing to pay, once you’re in the mediation session. It can help set the stage.” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to discuss the benefit of parties exchanging mediation briefs prior to mediation. Episode highlights include:

Why it is beneficial for parties to exchange mediation briefs with each other (with whatever can be shared)
How far in advance to share a mediation brief with the other side
How to communicate confidential information to the mediator

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Pre-Mediation Calls For Better Mediation Preparation

Tue, 05 Jul 2022 10:00:00 -0700

Pre-mediation calls between attorneys and the mediator, whether jointly or separately, are a useful part of mediation preparation. Of course, these calls can be used for things like scheduling, but what is really productive is where, “the mediator serves as a moderator–so to speak–of that call, and asks questions like, ‘Are there any other documents, are there any documents that either of you believe that you need to be able to have a productive mediation session?’” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to discuss the value of pre-mediation calls. Episode highlights include:

The value of a joint pre-mediation call between the mediator and counsel for both sides
The value of a private mediation call between the mediator and counsel for one side

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.

Mediating Federal ADA Title III Cases–What Questions Should A Mediator Know Answers To Before Mediation Day?

Mon, 27 Jun 2022 10:00:00 -0700

There have been a number of ADA lawsuits filed in federal courts across the country recently. For lawyers using mediation to try to settle these cases, there are five key questions that are helpful for the mediator to know the answers to before mediation day. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to discuss how it is helpful for lawyers to share this information with the mediator, when mediating Federal ADA Title III cases. The five questions discussed include:

What are the alleged issues?
Have the issues been fixed?
Does either party have a CASp inspector’s report?
What is the status of the case or the settlement discussions?
Are there legal issues affecting liability?

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Getting Hard Cases Settled in Mediation

Mon, 20 Jun 2022 12:00:00 -0700

“There are many reasons why it can be hard to settle a case, or why the case seems like it's unresolvable. But in fact, it really is resolvable.” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to discuss ways lawyers can help the mediation process along when a case seems unresolvable. Episode highlights include:

How identifying the “why” the case seems unresolvable is key
The value of additional time as part of the mediation process
The benefit of private conversations between the lawyers and mediator during mediation

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Bracketing: A Tool For Getting To The “Dance Floor” In Mediation

Mon, 13 Jun 2022 08:00:00 -0700

“If you are doing brackets, watch how they move and keep an eye on the midpoint. Are you seeing that the midpoint stays about the same? Does it go up, does it go down? What is the other party signaling?” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to provide an overview for lawyers on the use of “bracketing” in mediation. Episode highlights include:

An overview of bracketing in mediation
How the phrasing of the bracket is critical
How to use “ifs” as a form of bracketing
The significance of paying attention to the midpoint in bracketing

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

The “Mediator’s Proposal”: Pegging a Number That Makes Both Sides Stretch

Mon, 06 Jun 2022 08:00:00 -0700

“I don’t recommend that people negotiate to the point of wanting to have a mediator’s proposal. Ideally you and your clients are able to control your own negotiations, control your own outcome without needing that, but it's a wonderful tool to be able to be used when appropriate and when necessary.” In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to provide an overview for attorneys of the “mediator’s proposal”. Questions answered during this episode include:

What is the mediator’s proposal?
How to use the mediator’s proposal in mediation?
Should you use the mediator’s proposal in mediation?

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Tips For Lawyers From A Mediator: 5 Things Not To Do During Settlement Discussions In Mediation

Mon, 30 May 2022 12:00:00 -0700

As a lawyer representing your client at mediation, have you ever asked for a mediator’s proposal when the numbers weren’t even close? Or have you ever given up on mediation too soon? Remember that in mediation, your goal is to get to the “dance floor” and dance. With each settlement offer you make, you are trying to narrow that “dance floor” to the point where you are within the range where a settlement can happen that is in line with your client’s interests. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience as a mediator to share with lawyers her five suggestions of what not to do during mediation.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.

Growing Your Mediation Practice by Developing and Promoting You as the Mediator

Mon, 23 May 2022 11:00:00 -0700

Even if you’ve been in law practice for decades before switching to a mediation practice, it’s one thing to be an advocate in a mediation, and it’s another to be the neutral. Developing and promoting you as a mediator involves developing your mediation skills and getting the word out about your mediation practice. In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–talks about mediator training programs, other educational resources for mediators, who to notify and how to do announcements for your mediation practice, how to figure out your niche within mediation, and more.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Links to resources mentioned in the show:

Pepperdine’s Straus Institute for Dispute Resolution https://law.pepperdine.edu/straus/

Harvard’s Program on Negotiation https://www.pon.harvard.edu/

Edwards Mediation Academy https://edwardsmediationacademy.com/

Clubhouse https://www.clubhouse.com/

Willworkforfood.news https://www.willworkforfood.news/ (Jean serves as a volunteer moderator for this initiative to help raise donations for food banks around the world.)

Law360 https://www.law360.com/

Resources for Mediators–Setting Up Your Office, Part 2

Mon, 16 May 2022 11:00:00 -0700

Client service is key, no matter how big or small the mediation practice. Commercial + insurance mediator and arbitrator, Jean Lawler, knows what it's like to “switch gears” from law practice to a mediation practice, and in this episode, Jean talks about the “client-facing” office operations aspect of running a mediation practice. From how to have your office phone answered, to platforms to use for online mediations, to what to include in your email signature block and more, Jean focuses on the aspects of running a mediation practice that make a difference for client service.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Links to providers mentioned in the show:

CallRuby https://www.CallRuby.com/

Moo https://www.moo.com/us/

LinkedIn https://www.linkedin.com/

Clubhouse https://www.clubhouse.com/

Regus https://www.regus.com/en-us

WeWork https://www.wework.com/

Restream https://app.restream.io/

Zoom https://zoom.com/

Immediation https://immediation.com/

Association of Attorney Mediators https://www.attorney-mediators.org/

Quickbooks https://quickbooks.intuit.com/global/

Acuity Scheduling https://acuityscheduling.com/

Resources for Mediators–Setting Up Your Office, Part 1

Mon, 09 May 2022 08:00:00 -0700

“First of all, remember that when you're starting your mediation practice, that you’re really starting a business.” Commercial + insurance mediator and arbitrator, Jean Lawler, knows what it's like to “switch gears” from law practice to a mediation practice, and in this episode she shares her tips for how the seasoned-attorney-new-mediator can set up the “practice-facing” operations of a new mediation practice. From document storage, to case management programs, to email considerations and more, Jean provides an overview of the types of technology that are useful to mediators when launching a mediation practice.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Links to providers mentioned in the show:

Microsoft 365 https://www.office.com/

Google Suite https://workspace.google.com/

Adobe https://www.adobe.com/

Zapier https://zapier.com/

Wufoo https://www.wufoo.com/

ADR Notable https://www.adrnotable.com/

Fourthparty https://corporate.fourthparty.app/

Quickbooks https://quickbooks.intuit.com/global/

Squarespace https://www.squarespace.com/

Acuity Scheduling https://acuityscheduling.com/

PIA https://www.privateinternetaccess.com/

MOO https://www.moo.com/us/

LinkedIn https://www.linkedin.com/

Clubhouse https://www.clubhouse.com/

LawPay https://www.lawpay.com/

The Law as a Profession with Jean Lawler

Mon, 02 May 2022 10:00:00 -0700

“I’ve said before when I go into a courthouse, I still get the feeling after all these years, when I stand outside the door like I want to just straighten my shoulders and take a deep breath and think, ‘wow, I’m an attorney, I’m an officer of the court, and I can go in, and I can make a difference in someone’s life, through this way, through the law.’”

Commercial + insurance mediator and arbitrator, Jean Lawler, draws from her years of experience as a practicing attorney to share her suggestions and words of encouragement for how young lawyers can find their path in the law. Episode highlights include:

The goal young lawyers should set, in order to make progress as a lawyer
Why young lawyers–particularly those in a law firm–need to focus on building client development skills
The importance of joining professional associations

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript, please see the Podcast Website.

Mediation Advocacy For Insurance Litigation

Mon, 25 Apr 2022 09:00:00 -0700

Insurance is a contract, and when Jean mediates an insurance dispute, she wants to look at the insurance policy, or at least the forms and the “dec page”. Commercial + insurance mediator and arbitrator, Jean Lawler, shares her thoughts for how advocates on both sides of an insurance case can help their clients in mediation. Episode highlights include:

Why advocates need to know the terms of the policy
Why having the decision-makers participate in mediation is crucial
How to prepare for an insurance mediation

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript, please see the Podcast Website.

How To Be A Fantastic Lawyer And A Good Human

Thu, 21 Apr 2022 14:00:00 -0700

"The choices you make, they dictate your life." Commercial + insurance mediator and arbitrator, Jean Lawler, reflects on her 40+ years as a lawyer. From her time spent as a former managing partner of a law firm to that time she met Margaret Thatcher—Jean shares her wisdom on how lawyers can excel both at the office and at home, while reminding lawyers that you don’t have to be a superhero to be a fantastic lawyer and a good human. Key episode takeaways include:

How focusing on the cases, client development, and professional development are key for lawyers to "be at the top of your field" in the office
Why lawyers should prioritize self-care and friendships to excel in their home lives (and at the office too!)

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript, please see the Podcast website.

Managing Expectations In A Mediation

Tue, 19 Apr 2022 12:00:00 -0700

Litigation involves people, even if the dispute involves a business and even if it involves a multinational business. Commercial + insurance mediator and arbitrator, Jean Lawler, discusses two key areas to focus on to manage party expectations in mediation, in order to keep parties moving forward. Episode highlights include:

The steps attorneys can take before mediation to help manage their client’s emotions
How the mediator can manage emotions during mediation so that the mediation is not derailed
The reasons to pursue factual clarity as a means of ‘reality checking’ in mediation

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript, please see the Podcast Website.

Tell Me More: Building a Practice in the Dispute Resolution Industry with Natalie Armstrong-Motin

Tue, 19 Apr 2022 11:00:00 -0700

Commercial + insurance mediator and arbitrator, Jean Lawler, talks to Natalie Armstrong-Motin, peacemaker and marketing consultant to the resolution industry. Episode highlights include:

How dispute resolutionists can engage in professional development while helping to raise money for food banks around the world
The current trend in how clients are using dispute resolution practitioners
The critical mindset necessary to be successful doing business in the resolution industry
The impact of emerging tech/new industries on the resolution industry

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

Links to content mentioned in the show:

Will Work for Food website
Natalie’s website Marketing Resolution

To read the full episode transcript, please see the Podcast Website.

How Attorneys Can Make The Most Of Mediation For Their Clients

Mon, 18 Apr 2022 10:00:00 -0700

Mediation day is a very important day for clients (and attorneys too!). Commercial + insurance mediator and arbitrator, Jean Lawler, discusses her three tips for how attorneys can approach mediation to help their clients accomplish their goals. Episode highlights include:

•What to focus on in mediation
•How mediation can be used to build relationships
•Why pre-mediation conference calls with the mediator are critical in order to have a productive mediation day.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript, please see the Podcast Website.

Welcome to ROADS TO Resolution ~ Closure ~ Certainty

Mon, 18 Apr 2022 08:00:00 -0700

Meet the host, Jean Lawler. As a commercial + insurance mediator and arbitrator, Jean shares her vision for the “roads” ahead for this podcast.

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the episode transcript, please see the Podcast Website.