It’s the five person mark.

And it can feel so hard that growth stops feeling worth it.

For a lot of business owners in the messy middle, this is an angonising and often silent crunch point. 

Revenue is moving. Clients are being served. The team is good. 

But everything feels tight. Heavy. Like there’s no spare capacity anywhere, especially not with you.

It doesn’t look broken from the outside.

But it doesn’t feel sustainable on the inside.

This episode is about why leading five team members can feel harder than leading ten, and what’s really going on underneath that pressure and why ten can actually feel lighter…

Because the structural changes to get to ten forces beneficial change which significantly helps your load.

This conversation looks at that shift. The changes required to grow past 5. The infrastructure shifts underneath that growth and ultimately, the difference between having a team supporting you versus a business that can run without you being the glue.

In this episode, we explore:

• Why the four to six person stage becomes an agonising crunch point for you as the leader
• How being the central communication hub significantly limits capacity and stumps your growth
• The hidden cost of being built into your own systems
• Why capable teams still default back to the business owner for approval
• What doubling your team would expose overnight
• The structural shifts that make scaling feel steadier

A note from Paula

If this feels familiar, you’re not doing anything wrong, you're just stuck in a completely normal stage of business growth that probably looks successful from the outside while feeling incredibly heavy behind the scenes. 

And more often than not, it’s a structural problem that requires strategic considered shifts that aren’t as big as you might think they are. 

Inside my strategic coaching and consulting sessions, this is the work we focus on. Stepping back. Looking at where you’re built into the flow. Creating the shifts that allow the business to move without everything routing through you.

If you’re wanting space to think at that level, you can explore working together via my website.

Here’s to building a business that doesn’t rely on you holding it all together.

Connect with Paula

Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website: https://paulamaidens.com
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/

Scaling a service-based business means growing more than just revenue — it means carrying the weight of people, culture, and the leadership decisions that come with growth.

In this episode of The Big Dreams Great Teams Podcast, Paula Maidens is joined by entrepreneur Winnie Wu for an honest, behind-the-scenes conversation about what it really takes to scale people-led businesses — especially through the messy middle of growth.

Winnie has built and leads three service-based businesses, including two clinics and a coaching practice, in an industry where people are the business. In this conversation, she shares openly about an 18-month rebuild that required hiring eight practitioners in just a few weeks, navigating a toxic culture, and redefining her role as the business evolved.

Together, Paula and Winnie explore the reality of leadership at scale — the emotional load founders carry, the difference between managing and leading, and why growth eventually demands a shift in how you show up in your business.

This is not a highlight-reel conversation. It’s a grounded, reflective discussion for business owners who are already in it — growing teams, feeling the weight of responsibility, and questioning what needs to change as their business scales.

In this episode, we explore:

• What scaling teams actually looks like in a service-based business
• Hiring under pressure — including hiring eight people in a matter of weeks
• Rebuilding culture after disruption or rapid growth
• The difference between managing people and leading a growing business
• How leadership needs to evolve as team size and complexity increase
• Why generic growth advice often breaks down in people-led businesses

About the Guest: Winnie Wu

Winnie Wu is a leading voice in women’s health and private practice innovation. She is the founder of Movement Laboratory and Papaya Clinic, two highly regarded health clinics based in Sydney, and the creator of The Clinic Project, where she mentors clinic owners to build profitable, team-led practices.

With a background in physiotherapy and a passion for challenging traditional healthcare models, Winnie blends clinical expertise, business strategy, and leadership insight. She has mentored over 100 clinics across Australia, Canada, and Singapore and was named Mentor of the Year by the Australian Physiotherapy Association.

Connect with Winnie:

Website: https://www.theclinicproject.com
Instagram: https://www.instagram.com/theclinicproject/

A note from Paula

If this conversation has you reflecting on your leadership role, team structure, or the weight you’re carrying as your business grows, this is exactly the work I support business owners with — through private strategic coaching and in-person leadership development days.

You can learn more about working with me at https://paulamaidens.com.

Connect with Paula:
Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

LinkedIn:https://www.linkedin.com/in/paulamaidens/

Most business owners don’t think they have a “bad team.”
They like their people. They see potential. They know everyone’s trying.

And yet, the questions keep coming.
The mental load doesn’t shift.
Holidays still involve Slack, texts, and “just checking” messages.

This episode speaks to that uncomfortable middle ground — where the team is good, but the business still leans too heavily on the business owner to think, decide, and catch things.

In this solo episode, Paula reframes a common frustration: when a business feels overly dependent on you, it’s rarely a motivation or performance issue. It’s usually a process gap that’s quietly pulling you back into the centre.

Drawing on lived experience — including lessons from her own studio days — Paula unpacks the difference between buffering problems and actually solving them. And why blaming people keeps business owners stuck, while examining processes creates relief for everyone involved.

This isn’t about pushing people harder or expecting more initiative.
It’s about building a business that doesn’t rely on any one person carrying all the thinking.

In this episode, we explore:

• Why “my team is good, but…” is often a process signal
• How missing processes quietly keep business owners as the bottleneck
• The hidden cost of buffering problems instead of fixing them
• Why clarity reduces emotional load for both leaders and teams
• How processes create safety, confidence, and consistency
• The connection between process gaps and profit leaks
• What really changes when leaders blame the process first

A note from Paula

If this episode has landed, it’s likely because you recognise the weight you’re carrying — not because your team isn’t capable, but because too much still funnels back to you.

This is the kind of work I support business owners with in private strategic sessions and in-person leadership days. It’s quiet, practical, and grounded in the reality of running a people-led business — not theory.

If you’re feeling ready to step back and look at what’s actually holding the load in your business, you can explore working together via my website.

Connect with Paula

Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website: https://paulamaidens.com
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/

This episode is a reflection on identity upgrades, hiring decisions, and the quiet pressure business owners carry when the team, the clients, and the profit all sit on their shoulders. It’s also a reminder that growth doesn’t just ask for more ambition. It asks for better structure.

Paula shares the lessons she learned through three businesses, hiring 50+ people, interviewing thousands of candidates, and seeing behind the scenes in more than 100 businesses. Some are hard-earned. Some are relieving. All of them point back to the same truth: the way you build your business shapes the way you live your life.

Episode summary

This episode isn’t about motivation. It’s about the patterns that repeat when a business owner is capable enough to hold everything… until it stops being sustainable.

Paula unpacks the subtle traps that create people chaos, resentment, and constant “busy” — even when the business is doing well. She talks about what changes when systems hold the business up instead of individuals, when expectations are specific, and when hiring decisions are treated like profit decisions.

It’s a grounded look at the trade-offs business owners make over time — and what becomes possible when the business is built to support the person leading it.

In this episode, we explore:

• The moment a “dream business” starts feeling like a recreated corporate job
• When flexibility turns into resentment — and why it happens quietly
• The risk of building a business that relies on one great person to stay standing
• How systems create freedom, confidence, and sustainability over the long term
• Why high-capacity business owners get trapped by “just because I can…”
• The difference between an always-improving culture and perfection-driven paralysis
• How clarity and specificity change performance, ownership, and results
• Why people decisions are profit decisions — and what that means in real life
• The hidden cost of doing everything, even when you’re capable of it

A note from Paula

February 26 marks 16 years since I started my first business, and this one felt important to record.

If parts of this episode landed because they’re describing your current season — the busy, the weight, the sense that you’re carrying too much — you’re not alone in that.

If you’re wanting more clarity and structure around your team, your leadership, and what the next season of your business could feel like, my Strategic Deep Dive sessions are one way we can work together. It’s focused, practical support around your people decisions so the business starts supporting you properly again.

Connect with Paula

Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website: https://paulamaidens.com
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/

Many business owners genuinely want to do right by their people.
And yet, when it comes to psychosocial hazard laws, there’s a quiet tension sitting underneath everyday leadership decisions.

Conversations get delayed. Performance issues get softened. Boundaries blur.
Not because business owners don’t care — but because they’re unsure where the legal line actually sits.

This episode speaks to that uncertainty directly, without fear, jargon, or overcorrection.

In this conversation, Paula is joined by business lawyer Tracey Mylecharane, founder of TM Legal Atelier, to unpack what psychosocial hazard laws are really about — and what they are not.

Rather than framing these laws as restrictive or risky, the discussion centres on clarity.

What good leadership already looks like in many growing businesses. Where structure and documentation matter. And why psychological safety does not mean low standards, silence, or avoiding hard conversations.

This is a grounded conversation for business owners carrying people responsibility and wanting to lead with both care and confidence — without tying themselves in knots.

In this episode, we explore:

• What psychosocial hazard laws are actually designed to address
• The difference between psychological safety and lowered expectations
• Why avoiding performance conversations can create more risk, not less
• The false sense of security created by “wellness” initiatives alone
• How clarity, structure, and documentation protect everyone involved
• Why many business owners are already doing more than they realise

A note from Paula

This conversation matters because I see how often capable business owners hold back — not from lack of care, but from uncertainty.

If this episode helps you breathe out and re-anchor around what good leadership actually requires, that’s the point. Clarity creates steadiness. And steadiness changes how you lead.

If you’re wanting space to think more clearly about people decisions, leadership boundaries, or the weight you’re carrying, that’s the kind of work I support through private strategic sessions and in-person leadership days.

Connect with Tracey

TM Legal Atelier
Website: https://tmlegalatelier.com.au
Instagram: https://www.instagram.com/tmlegalatelier/
LinkedIn: https://www.linkedin.com/in/tracey-mylecharane/

Connect with Paula

Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website: https://paulamaidens.com
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/

It explores how “perfect” quietly becomes the standard as businesses grow, often without being named. Not perfection of output, but perfection of prevention — trying to ensure nothing slips, nothing goes wrong, nothing reflects badly on what you’ve built.

Paula reflects on why this pattern keeps founders over-involved, how it limits both growth and team autonomy, and why predictability — not perfection — is what actually creates scale without exhaustion.

In this episode, we explore:

• Why stepping out of tasks doesn’t automatically reduce mental load
• How early-stage standards become invisible expectations as teams grow
• The difference between protecting quality and blocking capability
• What happens when founders and business owners quietly correct instead of letting systems mature
• How perfection erodes trust and autonomy without intention
• Why reliability matters more than brilliance at scale
• The leadership shift required when the business outgrows founder capacity

A message from Paula

I see this pattern most often in thoughtful, capable business owners and founders — the ones who care deeply about their people, their clients, and the reputation they’ve built.

Letting go of perfection isn’t about lowering standards. It’s about recognising where your leadership is actually needed now, and where the business needs structure instead of you holding things together.

If something in this episode landed for you, it’s usually a sign you’re not doing anything wrong, you’re simply leading a business that’s asking for a different version of you.

This is what I support my clients to do, elevate into their next level of leadership. If you are ready to elevate your leadership, you can explore private strategic sessions or upcoming in-person leadership days via my website. I’m looking forward to speaking to you. 

Connect with Paula

Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website: https://paulamaidens.com
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/

As teams grow, hiring stops being a task and starts becoming a leverage point. Each new role carries weight — culturally, financially, and operationally. The quality of decisions made here shapes capacity, momentum, and how much pressure sits with you as the business owner.

Many service-based businesses are now using AI to move faster in hiring. Drafting job ads in minutes can feel efficient, especially when leadership time is already stretched thin. But speed without clarity often introduces a different kind of cost — one that shows up later in misalignment, volume, and decision fatigue.

This episode explores that tension: what happens when efficiency, people decisions, and long-term performance collide — particularly when hiring isn’t delivering the quality of candidates you expected.

In this solo episode, Paula unpacks why so many AI-written job advertisements are quietly underperforming in growing businesses. Not because AI is the problem, but because generic language removes the signals experienced candidates rely on to self-select.

Drawing on deep client experience, she explores how AI has flattened job ads across the market — making roles sound interchangeable and attracting volume instead of fit. When both employers and candidates are using the same tools, clarity becomes the differentiator.

Rather than treating job ads as a marketing exercise, this conversation reframes them as an early leadership decision — one that shapes culture, filters alignment, and either reduces or compounds the load you carry as your team scales.

In this episode, we explore:

• Why AI has made many job ads sound polished — but indistinguishable
• How generic language increases applicant volume while reducing fit
• The hidden cost of “too many applications” in service-based businesses
• What experienced candidates are actually listening for
• Why clarity matters more than creativity as teams scale
• How job ads shape expectations and culture before someone even applies

A message from Paula

If this episode has sharpened your awareness of how much weight your hiring decisions are carrying right now, that’s not accidental. Greater clarity at the front end changes far more than who applies — it changes what you’re managing downstream.

If you’d like support stepping back and looking at hiring more strategically, you can explore private strategic sessions or upcoming in-person leadership days via my website.

Upcoming Hiring Mastery 2 Day Bootcamp - Brisbane

If you’re curious to learn more about the upcoming in-person workshop occurring in Brisbane February 2026, you can review tee full details via the link below. You’ll learn Paula’s proven system to hire with confidence so you can be strategic with your next hire, instead of scrambling when you need someone fast. 

https://paulamaidens.com/hiring-mastery-bootcamp-brisbane/

Connect with Paula

Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website: https://paulamaidens.com
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/

This short episode marks the return — and quiet reset — of The Big Dreams Great Teams Podcast. After a deliberate pause, the focus has sharpened. Not to add more content, but to elevate the conversation.

It’s a reflection of where many founders find themselves: still growing, still responsible for a team — but no longer served by surface-level guidance or generic leadership advice.

This episode is a brief reset rather than a deep dive. Paula shares why she stepped back, what became clearer during that time, and how the podcast will show up differently moving forward.

The emphasis is shifting toward more grounded, opinion-led conversations — drawing on lived experience working inside growing service-based businesses where people decisions directly affect profitability, capacity and sustainability.

It sets the tone for a season that’s more considered, more strategic, and more aligned with the stage of growth many founders are actually in.

In this episode, we explore:

• Why this season of the podcast needed a reset
• What’s changed behind the scenes in Paula’s work with growing businesses
• The limits of generic advice as teams and complexity increase
• The lens this next season will be anchored in
• What listeners can expect — and what they won’t

A note from Paula

This episode is an invitation to slow the noise and raise the standard of conversation. If you’re running a growing business and finding that the usual advice no longer fits, this season has been created with you in mind.

If you’d like support stepping back and looking at your people, structure and leadership more strategically, you can explore private coaching and in-person leadership days via my website.

Connect with Paula

Paula Maidens is a Hiring & Team Strategist who helps service-based businesses solve people chaos by connecting people decisions to profit outcomes.

Website: https://paulamaidens.com
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/

Tahnée shares why so many small business owners end up rewriting the content they outsource, and reveals the real issue behind most marketing challenges: messaging. She explains why creating a strong messaging strategy is essential before hiring a marketing team or copywriter, and how using AI for marketing can be powerful.

From the difference between ChatGPT and Claude to how to train AI tools to reflect your tone of voice, this conversation is packed with practical advice for business owners who want to streamline their marketing, get better results, and maintain authenticity.

This is a must-listen for anyone looking to scale their marketing efforts, whether they’re hiring help or exploring using AI for marketing in their business.

WHAT YOU'LL LEARN:

• Why marketing hires often miss the mark in small businesses
• The critical missing piece that leads to disappointing outsourced content
• How to know if your business is truly ready to delegate marketing
• Strategic tips for using AI without sounding robotic or generic
• The role of a messaging strategy in ensuring brand consistency
• How to get started with using AI for marketing in a more personalised and effective way
  
  
  

EPISODE CHAPTERS

00:00 – Welcome & Guest Introduction

02:00 – Why Marketing Hires Often Don’t Work Out

05:30 – The Hidden Power of Messaging Strategy

08:45 – Why Assumed Knowledge Breaks Outsourcing

12:30 – When & How to Review Your Messaging

15:30 – ChatGPT vs Claude: Which AI is Best for Business?

18:30 – How to Train Your AI to Sound Like You

22:00 – Should We “De-AI” Our Marketing Content?

26:00 – Smart Tips for Using AI for Marketing Effectively

30:00 – Where to Learn More from Tahnée 

LINKS MENTIONED:

✨ Download Tahnée’s ChatGPT Brand Voice Guide
Get her 3-prompt Brand Voice Mastery Guide to start sounding more like you in under 20 minutes: https://thestrategystudio.myflodesk.com/qy35mtsskb

📝 Kickstart Your Content Planning with Tahnée’s 20-Minute Guide
Download her simple guide to spark endless content ideas for marketing your business: https://view.flodesk.com/pages/6358ca8812249eb974a437f4

🌐 Visit The Strategy Studio
 Explore Tahnée’s services and resources: https://thestrategystudio.com

📱 Follow Tahnée’s on Instagram
 @thestrategystudio

💼 Connect with Tahnée’s on LinkedIn
 https://www.linkedin.com/in/Tahnéesanders

CONNECT WITH PAULA:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

If you're a business owner planning to hire this year (or even thinking about it), this episode is your heads-up on the new realities in today’s hiring market. From the rise of AI-polished CVs to shifting salary expectations and faster hiring cycles, Paula unpacks the essential tips that will help you avoid common hiring traps and bring the right person into your business with confidence.

You’ll hear why relying on ‘gut feel’ is no longer enough, how to stand out to the right candidates (without sounding like a robot), and the #1 mistake that’s costing small businesses top talent right now.

Whether you're hiring now or preparing to grow later this year, this is essential listening to protect your time, energy and money, and hire with clarity in a rapidly evolving market.

WHAT YOU'LL LEARN:

• The 5 big shifts in hiring you need to understand in 2025
  
  
• Why AI is changing how resumes are written (and what that means for you)
  
  
• What makes a job ad stand out in a crowded market
  
  
• Why speed is now a critical hiring advantage
  
  
• The do’s and don’ts of listing salary ranges
  
  
• How to use reference checks to avoid expensive hiring mistakes
  
  
• Paula’s favourite interview structure to find the right fit fast
  
  
  

EPISODE CHAPTERS

00:00 – Welcome from Byron Bay + Why Hiring Feels Different in 2025

02:14 – Shift #1: The AI Impact on CVs, Cover Letters & Interviews

07:03 – Shift #2: Generic Job Ads Are Turning Candidates Off

10:21 – Shift #3: Why You Must Move Quickly to Secure Top Talent

13:45 – Shift #4: Salary Expectations Are Higher - Here’s What to Do

18:54 – Shift #5: Reference Checks Are More Valuable Than Ever

21:50 – Paula’s Top Hiring Tips for Small Businesses in 2025

24:12 – Wrap-Up: How to Hire with Confidence in a Changing Market

LINKS MENTIONED:

🎯 Kick-Ass Interview Masterclass – Master your interview skills with Paula’s short course. Click here: https://paulamaidens.com/go/kick-ass-interviewing-masterclass/

 📞 Book a Dream Team Discovery Call – Get Paula’s personal guidance for your next hire. Click here: https://paulamaidens.com/go/discovery-call-45-minute/

CONNECT WITH PAULA:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

If you've ever delayed writing a job ad, second-guessed your interview process, or wondered if you're really ready to bring someone on board, this one’s for you. Paula shares real, actionable hiring tips for small businesses, pulling back the curtain on what’s really going on beneath the surface of “I’m just too busy to hire”.

With over 20 years' experience and her proven Hiring Mastery™️Method, she’ll walk you through the five common fears around hiring from fear of making the wrong choice, to concerns about cost, onboarding time, and “what if no one good applies?”. You'll walk away with small business hiring strategies you can implement straight away to start building the dream team your business needs.

This episode is full of smart, honest and down-to-earth hiring advice for small business owners who are ready to stop doing it all themselves and start hiring with clarity and confidence.

🔍 Paula also shares how you can work with her via her Hiring Mastery™️Method whether you want strategic hand-holding or a repeatable DIY process.

WHAT YOU'LL LEARN:

• The five most common fears keeping small business owners stuck when it comes to hiring
  
  
• Why your job ad might be attracting the wrong applicants and how to fix it
  
  
• The overlooked cost of delay when you put off your next hire
  
  
• Fresh hiring tips for small businesses that make onboarding feel achievable
  
  
• How to build your confidence in interviews and assess candidates with ease

EPISODE CHAPTERS

00:00 – Why small business owners delay hiring (and how fear shows up)
03:45 – Hiring tips for small businesses: Fear #1 – What if I hire the wrong person?
09:40 – Smart hiring tips: Fear #2 – I can’t afford the hire I really want
15:20 – Time-saving hiring tips: Fear #3 – I don’t have time to train someone properly
22:50 – Fear #4 – What if they don’t work out? (and how to handle it like a pro)
29:15 – Small business hiring tips: Fear #5 – What if no one good applies?
36:00 – How fear-based procrastination delays hiring (and costs you more than you think)
41:30 – Hiring tips for small business owners: How the Hiring Mastery™️Method builds confidence
44:40 – Book your Dream Team Discovery Call and get personalised hiring advice

LINKS MENTIONED:

Explore the Team Performance Audit – a powerful tool to pinpoint where trust (and performance) is breaking down in your business. This includes a detailed questionnaire, a 45-minute strategy call, and a written recommendations report.

🔗Click here: https://paulamaidens.com/go/team-performance-audit/

Book a Discovery Call - Unsure of where to start? Let’s talk it through. Access my free resource - a complimentary 45-minute discovery call to explore your specific challenges and what support will make the biggest difference. 

🔗Book here: https://paulamaidens.com/go/discovery-call-45-minute/

Transform your hiring process with the Hiring Mastery™️ Method – a comprehensive self-paced course designed specifically for small business owners who want to hire with confidence, not overwhelm. Get the clarity you need to make better hiring decisions, plus enjoy a bonus Private Implementation Call with Paula for personalised guidance tailored to your business.

🔗Get Started here: https://paulamaidens.com/go/hiring-mastery/

CONNECT WITH PAULA:

Website:

Paula unpacks how well-meaning but misinformed recommendations can derail your decision-making and explains how to safeguard yourself and your business by learning to tell the difference. Drawing on her own 20+ years in HR, recruitment and business ownership, she shares practical guidance on when to lean into others' experiences, and when to seek genuine, expert advice that will stand up under pressure.

If you’ve ever been swayed by someone else’s "this worked for me" suggestion, hired based on a referral in a Facebook group, or used a shared document as a legal template, this episode is a must-listen.

Paula also introduces her Team Performance Audit, her powerful service designed to give business owners personalised, expert advice about their unique team setup, challenges and goals.

🎧 Listen in and learn the key questions to ask when someone is giving you input so you can stop relying on borrowed opinions and start making confident, informed decisions that truly suit your business.

WHAT YOU'LL LEARN:

• The critical difference between advice, opinion and shared experience
• Four common ways that advice gets confused with opinion (and why it matters)
• How to protect your business from costly mistakes by asking better questions
• Why your growing business needs to move beyond scrappy, borrowed advice
• The shift every CEO must make from free Facebook feedback to expert guidance

EPISODE CHAPTERS

00:00 – Introduction: The advice epidemic in business
01:31 – The danger of taking opinion as expert advice
03:12 – Paula’s personal standard for giving advice
05:40 – The “sample size of one” problem and the difference between advice and opinion
08:22 – Generalists giving specialist advice
10:41 – Industry norms versus legal compliance
12:52 – Why Paula refers clients to lawyers
15:12 – The risks of taking advice from Facebook groups
17:34 – Who you should take advice from (and why)
20:00 – Evolving beyond scrappy startup decisions
22:14 – Questions to ask to test real expertise
24:28 – Introducing the Team Performance Audit
25:40 – Final thoughts: Protect your business with real advice

LINKS MENTIONED:

Explore the Team Performance Audit – a powerful tool to pinpoint where trust (and performance) is breaking down in your business. This includes a detailed questionnaire, a 45-minute strategy call, and a written recommendations report.

Click here: 👉🏻 https://paulamaidens.com/go/team-performance-audit/

CONNECT WITH PAULA:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

If you’ve ever felt like your team isn’t quite stepping up, you’re constantly being pulled into decisions, or you’re stuck re-doing tasks instead of driving strategy, this episode is for you.

Paula shares real-life stories from her clients (and her own consulting experience) to show how misplaced or mismanaged trust can become a massive bottleneck to your business growth. You’ll hear why trust isn’t binary, how to avoid the trap of micromanagement, and what to do when trust breaks down within your team.

You’ll also learn the five signs that trust is off-track and how building it the right way can free up your time, improve your systems, and help your business scale with confidence.

This is a must listen for business owners growing beyond the $600K–$3M mark who want their team to operate at a high level without needing to be in every conversation.

WHAT YOU'LL LEARN:

• Why trust is the cornerstone of high-performing teams (and what it really looks like in action)
• The common “trust traps” many small business owners fall into
• Five warning signs that your current trust levels are holding back growth
• The cost of micromanagement (and how it silently erodes performance)
• How to build trust with clear expectations, transparency and developmental feedback
• Simple strategies to create accountability, autonomy, and collaboration

EPISODE CHAPTERS

00:00 – Introduction: The Power of Trust in Teams

02:00 – What Trust Actually Looks Like in a Business

06:00 – The Trust Tightrope: Overtrust, Undertrust, and Missteps

12:00 – Warning Signs That Trust is Missing (or Too Loose)

17:00 – How to Build and Rebuild Trust With Your Team

22:00 – Wrap-Up & Next Steps: Where to Go From Here

LINKS MENTIONED:

Explore the Team Performance Audit – a powerful tool to pinpoint where trust (and performance) is breaking down in your business. This includes a detailed questionnaire, a 45-minute strategy call, and a written recommendations report.

Click here: 👉🏻 https://paulamaidens.com/team-performance-audit

CONNECT WITH PAULA:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

Shelly shares her deeply personal journey through perimenopause, including the hidden challenges she faced with brain fog, anxiety, and depression. Together, they discuss why education is critical, how workplaces can better support women, and practical strategies for managing the mental load, rebuilding confidence, and speaking with impact – even on difficult days.

The conversation also explores how Shelly’s advocacy work is transforming discussions about women's health in businesses across Australia, and how her upcoming book I’m Your Peri Godmother aims to be the guide she wished she had.

This episode is a must-listen for anyone ready to normalise conversations around women’s health, support themselves and their team better, and show up as their most powerful self.

WHAT YOU'LL LEARN:

• How perimenopause affects the brain and business performance
• The warning signs many women miss and why education matters
• Practical strategies to manage brain fog without losing momentum
• How to manage negative self-talk (and the hilarious method Shelley recommends)
• Simple public speaking techniques to present with confidence at any stage of life
• How workplaces, big and small, can create more supportive environments
• Why taking a ‘Zero Day’ can recharge your mental health and productivity

EPISODE CHAPTERS

00:00 Introduction to Shelly Horton and Perimenopause

01:38 Shelly's Personal Journey Through Perimenopause

08:31 The Importance of Awareness and Education

12:14 Understanding Brain Fog and Its Impact

18:39 Strategies for Managing Perimenopause in the Workplace

24:36 Speaking with Confidence: Techniques and Tips

31:20 Overcoming Negative Self-Talk and Performance Anxiety

LINKS MENTIONED:

• Pre-order Shelly’s Book:  I'm Your Peri Godmother
• Join Shelly’s Workshop: Speak with Impact 
• ShellShocked Media Website: https://shellshockedmedia.com
• Follow Shelley on Instagram: @shellyhorton1
• Australasian Menopause Society (Find a Doctor Tool): https://menopause.org.au

CONNECT WITH PAULA:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

If you've ever found yourself wondering if it's okay to expect more from your team (spoiler: it is), this episode will help you step fully into your CEO role, assess what your business truly needs, and feel confident making changes that lead to stronger performance and better results.

WHAT YOU'LL LEARN:

• Why 70% of business owners want more from their team
• How to assess if your team is truly delivering what your business needs
• The four core categories to evaluate team performance
• What effective communication and accountability actually looks like
• How to shift out of micromanaging and into leading with clarity
• Why change resistance might be stalling your growth

EPISODE CHAPTERS:

00:00 – Assessing Team Performance for Business Growth
02:46 – Key Areas of Team Evaluation
06:01 – Initiative and Problem Solving
08:47 – Communication and Accountability
12:06 – Embracing Change and Growth
14:51 – Final Thoughts on Team Performance

LINKS MENTIONED:

• Team Performance Audit – A personalised audit process that helps you assess your team’s current performance, identify key gaps, and create a clear plan of action. Includes a detailed questionnaire, a 45-minute strategy call, and a written recommendations report.
• High Performing Teams Workshop – Brisbane, 14 May – A live in-person event for business owners ready to elevate their team culture, performance and leadership. Join Paula for a practical workshop designed to help you build a team that drives sustainable business growth.

CONNECT WITH PAULA:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

In this value packed episode, Paula Maidens dives into a challenge that catches many successful business owners by surprise: why your once-perfect team dynamics often struggle as you approach that exciting $1M revenue milestone.

With 15+ years of hands-on experience guiding businesses through team transformations, Paula breaks down the three predictable breakdown points that emerge during growth phases. 

Plus, she shares practical, implementable solutions to help you navigate these transitions without losing momentum.

WHAT YOU'LL LEARN:

• The surprising truth about why more revenue often leads to less freedom (not more!)
• What's really happening when your previously rock-star team members suddenly seem overwhelmed
• The hidden reason your communication systems start breaking under pressure
• When those "wear-all-the-hats" roles that worked brilliantly in early days become business bottlenecks
• How your collaborative, everyone-has-input approach might actually be stalling your growth

KEY TAKEAWAYS:

• Simple yet powerful adjustments to streamline communication when complexity increases
• A fresh approach to evolving roles that honours your team's strengths while supporting growth
• The decision-making framework that frees you from being the bottleneck (without losing control)

Whether you're currently feeling these growing pains or planning your path to that next revenue milestone, this episode gives you the practical roadmap to evolve your team structure with confidence and clarity.

KEY MOMENTS: 

[05:32] Why communication systems break down during growth 
[13:23] When flexible roles no longer scale effectively 
[19:37] How collaborative decision-making becomes a bottleneck 
[24:51] Practical framework for empowering team decision-making 
[29:31] Introduction to the Team Performance Audit

LINKS MENTIONED:

Team Performance Audit – Paula's personalised assessment to pinpoint exactly where your team needs adjustment

Not sure what you need? Book a FREE call to discuss what's right for you >> Book a Dream Team Discovery Call

https://paulamadens.com/team-performance-audit

CONNECT WITH PAULA:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

With 20 years of experience in finance and accounting and 8 years running her own business, Lisa is passionate about making numbers feel simple. 

In this super practical and easy to digest episode,  Lisa reveals why many business owners feel overwhelmed by their finances and how this leads to avoidance behaviours that can seriously impact your growth potential. She shares practical tips for moving from financial anxiety to confident decision-making, particularly when growing your team.

What You'll Learn:

• Why understanding your numbers is critical before making hiring decisions
• The common financial mistakes that may be sabotaging your business growth
• How to determine if you're financially ready to hire your next team member
• Practical systems to manage cashflow and prevent tax-time surprises
• Essential financial reports every business owner should regularly review
• The crucial difference between revenue, profit, and cashflow
• Why the "bank balance method" of decision-making is a dangerous trap

Resources Mentioned:

• Lisa's upcoming Learning Hub - covering financial basics for business owners
• Profit First methodology - a framework for managing business finances

Connect with Lisa Turner:

• Website: accountedforyou.com.au
• Instagram: @accountedforyou
• Lisa’s Podcast - Your BookKeeping Matters https://accountedforyou.com.au/your-bookkeeping-matters-podcast/
  Podcast: "Your Bookkeeping Matters"
• Freebie: Xero Money Saver Guide

Connect with Paula Maidens:

• Website: paulamaidens.com
• Instagram: @paulamaidensconsulting
• Facebook: Paula Maidens - Building Awesome Teams
• LinkedIn: Paula Maidens

Book a Dream Team Discovery Call 

What You'll Learn:

• Why most team meetings accidentally create dependency on you as the leader and how to shift this dynamic
• The fundamental difference between informational meetings vs empowering meetings
• Three specific questions that transform meeting energy and outcomes
• How to implement a meeting structure that runs with or without you
• Practical steps to transition your team to this new meeting framework

Chapters:

[00:01:49] Why team meetings often drain energy instead of creating momentum

[04:42:30] The core problem: meetings structured to create dependency on you

[07:07:36] Real example of how Paula implemented self-running team meetings in London

[09:22:25] Why your team meeting should be the engine of your business

[11:47:16] Question #1: Focusing on wins to build positive momentum

[14:11:04] Question #2: Creating clarity and public accountability

[16:32:69] Question #3: Fostering interdependence rather than dependency

[18:50:49] How to implement this structure as your standard meeting agenda

[21:05:69] How this structure gradually reduces the need for your involvement

[23:25:96] Tips for handling initial awkwardness during implementation

[25:28:73] Signs that indicate the new meeting structure is working

[27:49:03] How these questions develop better thinking beyond the meeting room

Resources Mentioned:

Strategic Leadership Circle waitlist

Dream Team Discovery Call booking link

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

Discover the simple shift in approach that has helped Paula's clients for over 15 years cut problem-solving time in half and dramatically reduce those frustrating "why are we dealing with this again?" moments that drain your energy as a business owner.

What You'll Learn

• The hidden leadership habit that's accidentally training your team to depend on you
• Why even the most well-intentioned business owners get stuck in the "bottleneck cycle"
• A fundamental mindset shift that transforms how your team operates without you
• The surprising way this tiny change develops true ownership in your team members
• A practical challenge you can implement this week to see immediate results

Highlights

Paula shares a powerful insight that questions activate thinking while answers shut it down. She explores why many small business owners get caught in the trap of being the constant problem-solver and how this apparently efficient approach actually creates long-term inefficiencies in your business.

Through practical examples and real-world scenarios, Paula demonstrates how this simple shift works across various leadership situations, and why investing a little more time now will save you massive amounts of time (and sanity) later.

You'll walk away with a concrete challenge to implement in your business this week, along with the reassurance that this shift from telling to asking is one of the most powerful leadership transformations Paula sees happen in her clients.

Connect With Paula

Ready to transform how you lead your team and create the kind of responsibility and ownership that frees you up to work ON your business rather than IN it? Book a complimentary Book a Dream Team Discovery Call  to discuss your specific situation.

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

In This Episode, I Share

• The three distinct phases every business owner goes through (and how to identify where you are)
• Why your excellent operational skills might be the very thing holding your business back
• My proven framework for transforming from overwhelmed operator to strategic CEO
• The surprising truth about why "it's faster to do it myself" is costing you more than just time
• A powerful client story of transformation (from working through kids' activities to acquiring a new business)

I've been exactly where you are - trying to do it all, be it all, manage it all. The good news? It's not a permanent state. Let me show you exactly how to break free and create the space your business needs to grow (and you need to thrive)

🎧 Listen now and take the first step toward the leadership evolution your business needs.

Episode Chapters

0:00 - Welcome & Introduction 
2:14 - Why Working Harder Isn't the Answer 
5:32 - The Three Phases of Leadership Evolution 
9:45 - Breaking Free from the Operator Trap 
13:20 - The EMPOWER Framework Introduction 
15:45 - Real Client Transformation Story 
18:30 - Action Steps for Your Evolution 
20:15 - Next Steps & Resources.

Ready to Transform Your Leadership?

Book your FREE Dream Team Discovery Call and let's discuss your path to becoming the strategic CEO your business needs >> Book a Dream Team Discovery Call

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

What You'll Learn:

- Why your business values exist and shape your culture (even if they're not written down)

- The common mistake that creates two competing cultures in your business

- A 4-step framework for values-based communication that drives real change

- How to handle difficult conversations without diluting your message

- Practical ways to prevent performance issues before they arise

Key Takeaways:

👉 Your values are already shaping your culture - learn how to harness them intentionally

👉 Clear communication beats sugar-coating every time

👉 Values support conversations, they don't replace them

👉 Daily actions matter more than written statements

Work With Me:

- Ready to transform your leadership approach and build a high-performing team? Learn more about my programs and services at paulamaidens.com

- Join the waitlist for my upcoming group program by emailing hello@paulamaidens.com

- Not sure what you need? Book a FREE Dream Team Discovery Call to discuss what's right for you

Loved This Episode?

If you found this episode helpful, please share it with other ambitious business owners, subscribe to the podcast, and leave a review. Your support helps me bring more actionable insights to help you build your dream team!

Let's Connect:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

What You’ll Learn:

• The AI tools I use every day to boost productivity and enhance team performance.
• How AI can help with hiring processes, from job ads to role descriptions.
• The biggest mistakes to avoid when using AI for hiring or recruitment
• Why AI isn't a replacement for strategic leadership but a tool to support it.
• Practical tips to ensure AI is used effectively and ethically in your business.

Join the Conversation:
Share your thoughts on this episode! Connect with me on Instagram @paulamaidensconsulting and let me know how you're using AI in your business.

Work With Me:

• If you're looking to optimise your hiring strategy and leadership approach for 2025, I'd love to support you. Learn more about my programmes and services at paulamaidens.com
• Join the waitlist for Paula’s upcoming group program and express your interest by emailing  hello@paulamaidens.com
• Not sure what you need? Book a FREE call to discuss what's right for you >> Book a Dream Team Discovery Call

Loved This Episode?
If you found this episode helpful, please share it with your network, subscribe to the podcast, and leave a review. Your support helps me bring more actionable insights to help you build your rockstar team!

Let’s Connect:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

In this episode, we dive into three common leadership habits that could be holding you back in 2025. 

Discover practical strategies to shift from frustration to freedom and create a high-performing team that thrives without your constant oversight.

What You'll Learn in This Episode:

• Why most business owners unknowing hold onto habits that stunt their team’s growth
• The #1 mindset shift that will free you from micromanaging.
• Why Hiring for Attitude and Training for Skills is BAD ADVICE and ultimately hurting your small business—and what to do instead.
• Why promoting your longest standing team member can lead to poor leadership dynamics in your business
• Actionable tips to break these habits and lead with clarity and confidence.

Resources Mentioned:

• Book a 2-hour Strategic Clarity Session with Paula
• Join the waitlist for Paula’s upcoming group program and express your interest by emailing  hello@paulamaidens.com

Connect with Paula:

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

In this special end-of-year episode, I'm sharing MY full picture of running a successful business - from the moments that had me pouring a glass of bubbly to the days that had me questioning everything. Because real business growth isn't just about the victories we post online - it's about how we handle the difficult days, what we learn from our mistakes, and how we keep showing up even when things don't go to plan. 

Join me for an honest conversation about the wins, the challenges, and those messy middle moments that actually shape us as business owners and leaders.

In This Episode You'll Learn:

• The unexpected benefits of stepping out of your comfort zone in business
• Real strategies for building genuine business relationships that last
• How to turn business challenges into opportunities for growth
• The truth about balancing professional success with personal wellbeing
• Game-changing approaches to leadership and team development
• Why creating margin in your business is crucial for long-term success

Timestamps:

[00:00] Why sharing the real story matters - not just the highlight reel
[02:15] The journey back to meaningful in-person connections
[09:45] When business plans meet reality: VIP days and unexpected pivots
[16:30] Getting real about revenue dips and relationship challenges
[22:15] Why time and financial buffers aren't just nice-to-haves
[28:45] Exciting sneak peek: What's brewing for 2025
[32:30] Holiday reflections and invitation to connect

Our favourite quote:

"True success isn't just about the numbers - it's about building a life and business that can flex when life throws its inevitable surprises at us."

Resources Mentioned:

• HBDI Accreditation: The game-changing tool reshaping how we understand teams - Check out Episode 158 to learn more about HBDI.
• Angela Henderson's Conference: Where business strategy meets personal growth - Check out Angela Henderson on socials here 
• Our YouTube Experiment: Join us as we play with new ways to connect

Holiday Update: 

We're taking a full three-week break to reset and recharge. The podcast returns in January 2025 with fresh perspectives on building exceptional teams, elevating your leadership, and creating sustainable success. Until then, there's a treasure trove of episodes waiting for you in our back catalog!

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

Want to make sure you hear about the new in-person events for 2025? Email us at hello@paulamaidens.com and we’ll make sure you are the first to hear about it!

Curious about working with Paula in 2025? Book a FREE call to discuss what's right for you >> Book a Dream Team Discovery Call

Tags: #BusinessReality #LeadershipJourney #TeamBuilding #Entrepren

In this inspiring episode, Helen Wait shares how she transformed her solo occupational therapy practice into ActivOT, Australia's first OT franchise business with over 65 franchisees across five states. 

From unconventional hiring practices to creating a culture that truly puts people first, Helen reveals how she built a multi-million dollar healthcare empire without compromising her values or vision. 

Whether you're dreaming of franchising your business or simply want to scale while maintaining your culture, this episode is packed with practical wisdom for value-driven entrepreneurs.

About Our Guest

Helen Wait is the founder of ActivOT, the world's first occupational therapy franchise business. Founded in 2007 after the birth of her third child, Helen has grown ActivOT from a solo practice to a network of over 65 franchisees serving more than 8,000 clients across five Australian states.

Episode Highlights

[02:05] Helen shares how a conversation with another successful franchisor inspired her business model

[07:44] The pivotal moment that led Helen from working 18-hour days to building her dream team

[14:37] Why Helen chose franchising over traditional employment models

[17:40] The importance of regular business planning and reflection

[20:50] Helen's unique approach to hiring: "I don't actually ever interview"

[25:44] How to build and maintain an amazing culture across a large organisation

[28:25] Creating roles around people's passions rather than forcing people into roles

[33:21] Helen's top three business lessons for entrepreneurs

CONNECT WITH HELEN

Instagram - https://www.instagram.com/helen.whait/

Facebook - https://www.facebook.com/helenwhaitactivot

LinkedIn - https://www.linkedin.com/in/helen-whait/

Website - www.activot.com.au

For Occupational Therapists - https://www.activot.com.au/franchise-opportunities/

For referrals to ActivOT Practitioners - https://www.activot.com.au/referrals/

CONNECT WITH PAULA

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

Book a FREE call to discuss what's right for you >> Book a Dream Team Discovery Call

In this episode of The Big Dreams Great Teams Podcast, Paula Maidens explores the fascinating world of thinking preferences and how understanding them can transform your leadership style and team dynamics.

Paula shares her journey with the Herrmann Brain Dominance Instrument (HBDI), a powerful tool that has redefined the way she leads, collaborates, and even connects in her personal life. Drawing on real-world examples from her business journey, Paula explains how the four quadrants of thinking—analytical, practical, relational, and creative—shape how we approach problems, make decisions, and communicate.

Whether you're the quick-to-act practical thinker or the big-picture creative dreamer, this episode will help you uncover your brain’s natural preferences and understand how they influence your leadership and team interactions. 

Paula also shares how stress impacts our default thinking patterns and offers practical insights on harnessing the strengths of your team’s diverse thinking styles to achieve big dreams together.

Tune in to discover how aligning your leadership style with your natural thinking preferences can unlock higher performance, joy and satisfaction for you and your team.

HIGHLIGHTS

• The four thinking modes and what they mean for your leadership.
• How to identify your natural problem-solving style and recognise blind spots.
• Tips to harness the strengths of different thinking styles within your team.

Hit play now and start uncovering the secrets to becoming a self-aware, effective leader!

Don’t forget to subscribe, leave a review, and share this episode with someone who would find it valuable!

CHAPTERS

[00:01] Introduction to thinking preferences and how they affect leadership

[02:22] A personal story: Navigating conflict through different thinking styles

[06:41] Revisiting the HBDI tool: What it reveals about brain preferences

[08:59] How stress shifts our default thinking patterns

[11:13] Overview of the four thinking quadrants: Analytical, Practical, Relational, Creative

[15:34] Practical applications of thinking preferences in business and leadership

[20:56] Key takeaway: Leveraging thinking differences for team success

RESOURCES & Next Steps:
Want to discover your thinking style? Connect with Paula for an HBDI assessment and debrief at https://paulamaidens.com/ 

Grab a time straight in Paula’s diary by Booking a Dream Team Discovery Call

CONNECT with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

LinkedIn:https://www.linkedin.com/in/paulamaidens/

In this conversation with Paula, Allana openly shares her leadership journey and the essential business insights that drove her successful scaling story - from building high-performing teams to successfully launching into franchising. 

In this episode, Allana shares her entrepreneurial journey with refreshing honesty, including:

• How a personal setback led to spotting a gap in the market
• The real challenges of scaling while raising young children
• Key turning points in her business growth
• Recent exciting developments including franchising and online education

If you're looking to scale your business or dream of building something bigger than yourself, this episode is packed with practical insights. 

Allana gets candid about:

• The critical decisions that accelerated her growth
• How she's built and maintained quality across multiple locations
• Her approach to building high-performing teams
• The realities of protecting your energy while scaling

You'll especially love this episode if you're:

• A business owner looking to scale
• Interested in franchising opportunities
• Balancing business growth with family life
• Looking for practical leadership insights

Don't miss this honest conversation about what it really takes to build a multi-million dollar business while maintaining high standards and a great culture.

Highlights

[00:01:33] From startup to scale: The Muse Pilates origin story 
 [03:35] Critical business scaling lessons from the early years 
 [05:30] Leadership strategies while managing rapid growth 
 [08:06] Essential systems for scaling from 2 to 13 studios 
 [12:14] Team building and hiring processes evolution 
 [21:52] Strategic business expansion through franchising 
 [27:50] Scaling through online business diversification 
 [30:55] Key leadership decisions that accelerated growth

Connect With Allana

Instagram @theallanaford and Tiktok @allana.ford
Website: musepilates.com.au and spicypilates.com 

Connect with Paula 

Website:https://paulamaidens.com/
Instagram:https://www.instagram.com/paulamaidensconsulting/
Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams
LinkedIn:https://www.linkedin.com/in/paulamaidens/

Keen to explore working with Paula? >> Book a Dream Team Discovery Call

Highlights

• Effectively managing time creates the space needed for energy management practices.
• Without time awareness, maximising energy becomes challenging.
• Balancing time and energy is essential for achieving high performance.
• Each person has different brain thinking styles, affecting how they approach tasks and manage time and energy.
• Recognising your thinking patterns can enhance your efficiency and enjoyment in business.
• Learn a little about different brain thinking styles and their impact on productivity.

Resources Mentioned:

"The 7 Habits of Highly Effective People" by Stephen R. Covey
 "The Power of Full Engagement" by Jim Loehr and Tony Schwartz

Connect with Paula: 

Website:https://paulamaidens.com/
Instagram:https://www.instagram.com/paulamaidensconsulting/
Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams
LinkedIn:https://www.linkedin.com/in/paulamaidens/

Explore Working with Paula:

Check out & Book a 90 Minute Strategic Clarity Session with Paula >> Here

Not sure what you need? Book a FREE call to discuss what's right for you >> Book a Dream Team Discovery Call

You'll gain a clear understanding of the difference between normal and problematic anxiety, and learn effective techniques to manage in-the-moment anxiety and reduce overall stress. They also discuss how to recognize the signs of burnout and the critical connection between anxiety and burnout.

If you're a business owner or manager, Dr. Jodi provides valuable advice on supporting team members struggling with anxiety. You'll learn how to approach mental health conversations in the workplace, recognize the signs of burnout in yourself and others, and provide meaningful support for a more resilient team.

Highlights:

• Understanding the difference between normal vs. problematic anxiety
• Practical strategies for managing anxiety and reducing stress in the moment
• Why avoidance and anxiety are often linked
• Addressing mental health in the workplace and supporting team members with anxiety
• Key signs you're nearing burnout and how to manage it before it impacts your mental health

Chapters

00:00 Introduction to Anxiety and Burnout

02:48 Understanding Anxiety: Definitions and Symptoms

06:11 Normal vs. Problematic Anxiety

09:05 Practical Strategies for Managing Anxiety

12:04 Supporting Others with Anxiety in the Workplace

18:52 The Connection Between Anxiety and Burnout

30:00 The Importance of Connection for Mental Health

Connect with Dr Jodi Richardson:

Website: https://drjodirichardson.com/

Books:https://drjodirichardson.com/shop/

Hello Anxiety Podcast https://podfollow.com/1585382774

Enquiries:hello@drjodirichardson.com.au

Instagram: https://www.instagram.com/drjodirichardson/

Facebook: https://www.facebook.com/DrJodiRichardson/

LinkedIn:https://www.linkedin.com/in/dr-jodi-richardson-15589240/

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

From celebrating wins and reflecting on lessons learned to checking in on your team's well-being, this episode is packed with actionable insights for small business owners. 

Paula shares practical tips for incorporating team feedback, recognition, and incentives into your year-end planning. 

Plus, she explores how these activities will minimise your potential staff turnover, by boosting your team morale and create a proactive, high-performing team who are excited for the year ahead. 

Don't skip this episode! 

Highlights

• • Strategic activities to prioritise in Q4  to set your business and team up for success in 2025
  • Why it’s critical to recognise your team's hard work and how learning and reflection activities will boost your culture and proactivity in 2025
  • Whether end-of-year Team Member check-ins are necessary (or if they can be rolled to the new year).
  • Simple ways to incorporate incentives into End Of Year celebrations like Christmas parties in an online or in person way
  • Which of these to choose or skip if you are feeling BUSY (or maybe just super tired!) as you run to the finish line of 2024

Chapters

00:00 Introduction to Year-End Strategies

04:22 Capacity Planning and Resource Allocation

08:09 The Importance of Performance Reviews

10:58 Goal Setting for the New Year

12:46 Team Reflection and Celebrating Wins

15:33 Feedback and Team Check-Ins

19:18 Recognition, Incentives, and Rewards

23:31 Strategic Planning for 2025

LINKS:

Check out & Book a 90 Minute Strategic Clarity Session with Paula >> Here

Not sure what you need? Book a FREE call to discuss what's right for you >> Book a Dream Team Discovery Call

CONNECT with Paula on Socials: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

What You’ll Learn:

• Effective Email Marketing: Discover how to leverage email marketing to communicate with your team and clients during tough times, ensuring clarity and collaboration.
• Smart Business Automation: Learn how implementing business automation tools can streamline your operations, allowing you to focus on strategic growth rather than daily chaos.
• Team Management Techniques: Practical team management techniques to foster a supportive environment.
• Building a Resilient Business Model: Understand how to create a 'bad day' business model that prepares you for unexpected challenges and maintains your momentum.

Chapters

00:00 Introduction to Peta Serres and Her Journey

03:02 The Importance of Profitability and Streamlining

05:52 Email Marketing: A Game Changer for Businesses

08:55 Onboarding and Customer Experience Automation

11:55 Building a Bad Day Business Model

14:51 The Role of AI in Business Efficiency

18:01 Identifying Opportunities for Automation

21:02 Behind the Scenes: Peta's Team and Operations

23:52 Key Takeaways and Final Advice

CONNECT with Peta:

Website — https://www.professionalbabe.com/

Instagram — https://www.instagram.com/professionalbabe/

Give Good Email — https://www.professionalbabe.com/give-good-email/

CONNECT with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Explore working with Paula Book a Dream Team Discovery Call

Join me, Paula Maidens, as I walk you through the most common pay models that small businesses like yours are using today—including salary-based pay, hourly wages, commission-based structures, and performance bonuses. I’ll also touch on more advanced incentive-based remuneration models and when they might make sense for your business. Tune in for real-world examples from both Australian and global companies, and learn how these models can help you create a high-performing team without complicating your payroll.

Whether you're hiring your first employee or scaling your team, this episode is packed with practical insights to help you choose the right approach for rewarding your staff effectively!

In This Episode, You’ll Learn:

• The key differences between salary-based, commission-based, and performance-based pay models.
• Real-world examples of businesses using these pay structures to grow their teams.
• Why staff incentive schemes are more than just a perk—they're essential for employee motivation and retention.
• Simple tips for implementing a pay model that suits your business needs and budget.
• How to avoid common pitfalls when choosing a remuneration model for your small business.

Takeaways: Rewarding your employees is more than just paying a salary—it's about creating a staff incentive schemes that drives performance and builds a loyal, motivated team. Listen to this episode to discover the best ways to implement pay models that work for your small business, without overcomplicating the process!

Chapters

00:00 Understanding Pay Structures in Business

03:06 Exploring Salary-Based Remuneration

06:07 Hourly Wage Model Explained

08:51 Commission-Based Pay: Incentivizing Sales

12:05 Performance-Based Bonuses: Rewarding Achievements

17:47 Incentive-Based Remuneration: Flexibility in Rewards

22:53 Complex Models: Profit Sharing and Equity

30:09 Choosing the Right Pay Structure

Explore working with Paula:

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

As your business grows, the leadership strategies that worked in the early days often become roadblocks to further success. Paula explores common pitfalls such as expecting employees to work at the same speed as the CEO, hiring for comfort rather than business needs, and promoting based on tenure. 

Packed with practical advice, real-life examples, and insights on how to shift your mindset, this episode is essential listening for small business CEOs looking to elevate their leadership and grow their teams effectively.

Tune in to discover how breaking these leadership habits can help you build a stronger, more scalable business.

Highlights

• Stop thinking, I'll tell them once and then they should just do it.
• Context creates clarity in communication.
• You can't expect everybody to work as fast as you do.
• Your job as a leader is to build a cohesive team.
• Hire for skills and capabilities, not for comfort or familiarity.
• Loyalty should not be the sole reason for promotions.
• Comfort in hiring can limit business growth.
• Leadership requires letting go of old habits.
• Stretching yourself is essential for business growth.
• Your business will only grow to the extent you're willing to be uncomfortable.

Chapters

00:00 Elevating Leadership: Key Traps to Avoid

06:12 Building a Diverse and Effective Team

12:31 The Importance of Challenging Comfort Zones

Explore working with Paula 

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

• How to create a clear roadmap to success for your team with self-tracking, defined goals, and KPIs.
• The hidden links between high-quality work, rework costs, and how they impact your profitability.
• The often-overlooked power of team collaboration, and how to measure its direct impact on your bottom line.
• The unnoticed opportunity cost of disengaged employees, and how their lack of initiative could be limiting your profits.

Every successful small business should prioritise productivity—tune in to discover how to transform your team’s performance and boost your financial results!

Chapters
00:00 Introduction: The Importance of Productivity in Small Businesses
06:16 Chapter 2: The Impact of Quality Work on Profitability
09:54 Chapter 3: Timely Delivery: A Key to Increased Revenue
12:08 Chapter 4: Team Collaboration: Eliminating Bottlenecks and Boosting Efficiency
15:07 Chapter 5: The Power of Employee Engagement in Driving Profitability
22:01 Conclusion: The Link Between Productivity and Profitability

Explore Working With Paula:

Book a Dream Team Discovery Call

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

She discusses her journey from traditional psychology to starting her own psychology company (now the largest in Australia), and the challenges she faced in the early years as a neurodivergent individual.

Jane talks about the importance of understanding neurodivergent individuals and breaking the stigma surrounding autism and ADHD. 
 
 She shares her experiences with managing a team and the difficulties she faces in small talk, performance management and prioritizing tasks.

Dive in to hear this open, raw and real conversation where Paula and Jane discuss neurotypical versus neurodivergent traits and the challenges and strengths of being an entrepreneur with ADHD and in particular, the unique perspectives and abilities of neurodivergent entrepreneurs overall. 

Highlights

• Neurodivergent individuals, such as those with ADHD and autism, may struggle in traditional work settings and with consistency in tasks
• Understanding and accepting neurodivergent individuals is crucial in breaking the stigma surrounding autism and ADHD.
• Neurodivergent individuals may have unique strengths, such as intense focus and attention to detail, that can contribute to their success in specific areas.
• Self-awareness and self-diagnosis are important for individuals with ADHD, even if they choose not to pursue a formal diagnosis.
• Being aware of how your brain works and understanding the needs of your team and family members is essential for creating an inclusive environment.

Chapters

00:00 Introduction and Background of Jane McFadden

05:29 Starting Body and Mind Online: Challenges and Early Years

12:43 Managing Staff and Overcoming Struggles

18:10 Understanding Autism and ADHD: Language and Awareness

29:09 The Expertise and Challenges of Being an ADHD Entrepreneur

30:05 The Benefits of Entrepreneurship for Neurodivergent Individuals

32:08 Navigating Team Management and Small Talk

36:44 The Highs and Lows of ADHD and Entrepreneurship

39:34 Finding the Right Balance and Prioritizing Tasks

44:47 The Importance of Hiring Thinkers

49:26 The Power of Self-Awareness and Inclusion

Connect with Jane

Instagram https://www.instagram.com/adhd_mums/

Website www.adhdmums.com.au

Podcast https://podcasts.apple.com/au/podcast/adhd-mums/id1686843092

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Paula shares personal examples of how she has applied this philosophy including closing her yoga studio during the pandemic and making numerous changes in her multiple businesses over the years. 

She also explores common situations where entrepreneurs may feel stuck and offers insights on how to approach them with a mindset of choice.

Highlights

• Having a choice does not dismiss the feelings or discomfort we feel when things aren’t going the way we want them to.
• Recognizing our power to choose can be empowering and stress-relieving.
• Feeling stuck often comes from forgetting that we have a choice.
• When faced with a situation that is not ideal, we can choose to accept it, change it, or make a decision later.
• Making choices consciously and strategically will lead to positive outcomes and personal growth.

Chapters

00:00 Introduction: The Philosophy of Choice

01:25 The Power of Choice in Various Areas of Life

06:26 Personal Example: Choosing to Close a Business

13:29 Common Situations: Feeling Stuck and Making Choices

20:39 The Relief and Empowerment of Recognizing Your Choices

LINKS:

Explore working with Paula 

Book a Dream Team Discovery Call

CONNECT with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

He shares his expert insights on engaging participants and creating transformative experiences at team events. Starting with a clear purpose through to prioritising connection over content, Myke’s approach ensures that every event becomes an opportunity for meaningful interactions and lasting memories.

Discover how you can design events that foster vulnerability, authenticity, and genuine connections. Whether you’re planning a team-building retreat or a company celebration, this episode will provide you with valuable takeaways to elevate your events and enhance your team's performance.

Don’t forget to like, comment, and subscribe for more tips on creating impactful events and building high-performing teams!

Highlights

• Start events with a clear purpose and set the right context to engage participants.
• Prioritise connection over content and create opportunities for people to connect with each other.
• Create a safe space for vulnerability and encourage authenticity.
• Events have the power to transform people's lives and create lasting memories.
• The purpose of events is to connect people to themselves and each other.

Chapters

00:00 Introduction to Myke Dixon

07:03 The Importance of Connection at Events

10:56 Creating a Safe Space for Vulnerability

19:52 Designing Events with Purpose

25:07 Overcoming Challenges in Event Planning

32:25 The Power of Gifted Experiences

CONNECT WITH MYKEL DIXON
Linkedin:https://www.linkedin.com/in/mykeldixon/
Instagram:https://www.instagram.com/mykeldixon
Website: https://www.mykeldixon.com/

CONNECT WITH PAULA
Website:https://paulamaidens.com/
Instagram:https://www.instagram.com/paulamaidensconsulting/
Linkedin: https://www.linkedin.com/in/paulamaidens/
Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

She explains that while the terms are often used interchangeably, there are technical differences between the two and like all things, each different type has benefits and considerations to consider, to know what’s right for you.

Paula compares the pros and cons of working with subcontractors, such as the potential for scaling up and accessing diverse expertise, as well as the cons of limited control and potential team turnover. She discusses flexibility and cost-effectiveness of working with freelancers, but also discusses the limitations of relying on a single individual. 

This episode will help you to work out which is right for you and what factors to keep in mind, including your stage of business, desired level of control, and specific project requirements.

Highlights

• The key difference between Subcontractors and Freelancers including independent entities operating as individuals or companies with a team versus self-employed individuals who offer services to multiple clients without being tied to a particular company.
• The pros and cons of working with subcontractors that include the potential for scaling up and access to diverse expertise, but also limited control and potential team turnover.
• The pros and cons of working with Freelancers who can offer flexibility and cost-effectiveness, but are limited in capacity and individual skills and may be less reliable due to personal circumstances.
• How to know which is right for you - the key factors to consider including the stage of business, desired level of control, and specific project requirements.

Chapters

00:00 Introduction and Overview

01:20 Defining Subcontractors and Freelancers

06:26 Pros and Cons of Working with Subcontractors

11:32 The Benefits of Hiring Freelancers

19:27 Choosing the Right Option for Your Business

LEARN MORE ABOUT HIRING MASTERY™

Learn more about Paula's HIRING MASTERY™ Method here. 

SAVE $ OFF HIRING MASTERY™

• Use coupon code PODCAST24 (at checkout) to get $300 off the upfront price. 
• Use coupon code PODCAST24PP at checkout to get $50 off per month for the payment plan option.

Learn more here: https://paulamaidens.com/hiringmastery/

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Paula starts by sharing what loyalty means to her and shares examples of how various employees have demonstrated that in her own businesses in the last 14 years, allowing you to reflect on what loyalty means to you.

Paula then shares practical ways as an entrepreneur that you can ATTRACT and RETAIN loyal employees and team members starting with how you are showing up as the leader.

Paula discusses the practical elements required to create a supportive work environment, lead by example, show appreciation, and support your team members to prioritise work-life balance which are all factors that LOYAL team members are looking for when they join a new business. 

Highlights

• Loyalty is more than how long you retain an employee in your business or the fact that they show up every day. It’s a deeper commitment to the team and the business.
• How to create a supportive work environment which is a crucial element for attracting and retaining loyal team members.
• The practical challenge of ‘leading by example’ as an entrepreneur in a small growing business.
• How being consistent in your actions and words helps build trust and loyalty in your team. 
• The practical side of being able to prioritise work-life balance for your team and how being able to do this will contribute to an overall sense of loyalty.
• The importance of transparency, clarity, and realistic expectations when hiring and how this links to a long-term loyal team member.

Chapters

00:00 Introduction

09:34 Creating a Supportive Work Environment

13:08 Leading by Example and Consistency

16:28 Showing Appreciation and Acknowledging Effort

21:57 Prioritising Work-Life Balance

27:04 Transparency, Clarity, and Realistic Expectations

29:22 Conclusion

Explore working with Paula 

Book a Dream Team Discovery Call

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

When conducted effectively, reference checks can confirm the accuracy of information, and provide a deeper understanding of their strengths and weaknesses. Paula dives into exactly how to extract that information so you can uncover potential red flags well before someone has been offered the job or has been employed to work with you.

This episode also addresses how to handle negative feedback received during reference checks and whether that means you shouldn’t hire the person into your business. 

Highlights

• Reference checks ARE an important step in the hiring process for small business owners and this episode explains why that is the case and how to make them an incredibly helpful step for you.
• How to conduct a Reference Check so that potential red flags are uncovered so you know in advance if the candidate is the right fit for your role.
• Tips for effective reference checks given the limited time you may have with the person.
• What to do if you get a negative reference check. Should you still hire? Does that make them a no? What to consider and further examine to know what to do.

Chapters

00:00 Introduction and Importance of Reference Checks

01:28 Insights from Reference Checks

04:32 Confirming Accuracy and Understanding Strengths and Weaknesses

07:34 Tips for Effective Reference Checks

12:35 Handling Negative Feedback in Reference Checks

16:21 Conclusion and Invitation to Learn More

LEARN MORE ABOUT HIRING MASTERY™

You can learn Paula’s HIRING MASTERY™ METHOD here. 

You can now get started at any time and join up to 3 months of group implementation calls for tailored guidance and support.

SAVE $ OFF HIRING MASTERY™

• Use coupon code PODCAST24 (at checkout) to get $300 off the upfront price. 
• Use coupon code PODCAST24PP at checkout to get $50 off each month for the payment plan option.

*Coupon codes expire 31st Aug 2024.

Learn more here: https://paulamaidens.com/hiringmastery/

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Client Lesson Summary 

In this episode, Paula shares a personal lesson from the universe about the importance of delegation and recognising when to ask for help. 

Despite having the ability to update her own website, Paula found that doing so was not always the best use of her time. She recounts her experiences with two major website mishaps and the valuable lessons learned about efficiency, delegation, and the importance of pausing before diving into tasks.

Key Takeaways:

• The Importance of Delegation: Just because you can do something doesn't mean you should. Recognising when to delegate can save time and improve outcomes.
• Learning from Mistakes: Paula shares two stories where her attempts to update her website led to more problems, highlighting the complexities of seemingly simple tasks.
• The Value of Pausing: Taking a moment to assess whether you should do something yourself or delegate it can prevent mistakes and inefficiencies.
• Balancing Excitement and Patience: Paula discusses how adrenaline and excitement can lead to impulsive decisions and the importance of channelling that energy into effective delegation.

Explore working with Paula 

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Paula covers the importance of considering three key factors: time, commitment, and control and offers insightful questions to help you assess what you need in relation to each of these areas to land on the right answer for you and your business.

Highlights

• The key assumptions and myths that are made when it comes to subcontractors versus employees.
• Whether one model is more ‘flexible’ than the other and if one is better when you are starting out. 
• Whether one arrangement is ‘easier’ than the other if it’s ‘not working out’.
• Why you should consider 3 key factors including Time, Commitment, and Control, and how to think about each of these to decide which is right for you.
• Things to consider with subcontractors include flexibility, training, other clients, their business goals and how this may affect your business in the long term.
• Things to consider with employees include the benefits of commitment, control and oversight, and why having a dedicated person in your business creating and following your processes can help you in the longer term.

Chapters

00:00 Introduction: Subcontractor vs. Employee

03:10 Ending Relationships and Honoring Commitments

09:07 Control: A Key Factor in Hiring

10:53 Finding Clarity for the Right Hiring Model

12:13 Hiring Mastery Method: A Program for Successful Hiring

13:26 Conclusion and Call to Action

LEARN MORE ABOUT HIRING MASTERY™

You can learn Paula’s HIRING MASTERY™ METHOD here. 

You can now get started at any time and join up to 3 months of group implementation calls for tailored guidance and support.

SAVE $ OFF HIRING MASTERY™

• Use coupon code PODCAST24 (at checkout) to get $300 off the upfront price. 
• Use coupon code PODCAST24PP at checkout to get $50 off each month for the payment plan option.

*Coupon codes expire 31st Aug 2024.

Learn more here: https://paulamaidens.com/hiringmastery/

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Client Lesson Summary

The theme of this lesson is the importance of pausing and not reacting immediately to every urgent situation that arises. By finding the power of the pause, entrepreneurs and CEOs can make considered decisions and regain control of their time and priorities. 

The lesson provides strategies for determining the true urgency of a situation and resisting the urge to react immediately.

Key Takeaways 

• Not everything that seems urgent actually requires immediate attention.
• By pausing and assessing the true urgency of a situation, entrepreneurs and CEOs can make better decisions.
• Most problems can solve themselves or be handled by someone else if given time.
• Taking a pause allows the initial emotional impact of a situation to dissipate, leading to better clarity of thought.
• By resisting the urge to react immediately, individuals can regain control of their time and priorities.

Chapters

00:00 The Power of the Pause

01:29 Making Considered Decisions

02:28 Letting Problems Solve Themselves

03:26 Clarity of Thought

04:45 Regaining Control

LINKS:

Explore working with Paula 

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Paula also talks about the significance of effective communication, time management techniques, setting boundaries, and building a support system. 

Takeaways

• Feeling stressed when you have employees is completely normal and acknowledging it is the first step to managing it effectively.
• Reframe your mindset to view employees as an investment in your business's growth rather than just an expense.
• Effective communication, regular check-ins, and team meetings can prevent misunderstandings and reduce stress.
• Implement time management techniques and set boundaries to protect your time and prioritise tasks.
• Build a support system, including a coach or mentor, and a peer group where you can be vulnerable and discuss your stress.
• View your leadership journey as a continuous learning process and invest in the training and development of your team.
• Reducing your own stress and supporting your team's growth will create a positive culture and reduce overall stress in the business.

Chapters

00:00 Introduction: The Stress of Having Employees

03:10 Chapter 1: Normalising the Stress

05:03 Chapter 2: Reframing Your Mindset

09:40 Chapter 3: Effective Communication

11:39 Chapter 4: Time Management Techniques

16:52 Chapter 5: Building a Support System

20:10 Chapter 6: Continuous Learning and Development

22:46 Chapter 7: Creating a Positive Culture

Explore working with Paula  

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Linkedin: https://www.linkedin.com/in/paulamaidens/

Client Lesson Summary 

In this episode, we discuss the critical considerations when hiring someone to deliver the same services you provide, meaning when you are hiring someone to do more of what you already do.

This applies to every single business owner and business type, whether you are service-based, e-commerce, in person or remote… It's essential to decide and distinguish between tasks that must be standardised and what areas can vary or where creativity can flourish.

Tune in to hear practical examples and tips on how to ensure your team maintains the quality and integrity of your brand while allowing room for individual expression.

Key Points:

• Introduction (00:00 - 00:30)
• Understanding Standardisation vs. Creativity (00:30 - 01:00)
• Example 1: Yoga Studio (01:00 - 02:30)
• More examples in different industries (02:30 - 03:00)
• Considering the customer experience (03:00 - 04:00)
• The importance of avoiding assumptions (04:00 - 04:30).
• Conclusion & Summary of key takeaways (04:30 - 05:00)

LINKS:

Explore working with Paula 

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Highlights

• Unnecessary meetings can be identified by key signs including boredom, long meetings and lack of interest from participants.
• The benefits of Effective Team Meetings and how they will foster and encourage a high-performing team
• Clear steps you can take to make meetings impactful, relevant, and motivating including planning the meeting in advance, defining outcomes and ensuring only the right participants are present.
• Hear Paula’s P-O-P method (Purpose, Outcomes, Participation) and how this can be used for effective meeting preparation.
• Team bonding and whether to incorporate these into regular team meetings

Chapters

00:00 Introduction: Are Team Meetings Really Necessary?

03:20 Supporting Key Elements of a High-Performing Team

05:40 Not All Meetings Are Made Equal

07:08  Tips for Effective Meeting Planning

11:21  The P-O-P Method for Meeting Preparation

15:04 Focusing on Purpose, Outcomes, and Participation in Regular Team Meetings

LINKS:

Explore working with Paula: Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Client Lesson Summary

In this episode, Paula dives into the essential steps for business owners to take a well-deserved holiday without the stress of constantly checking in. 

Paula shares practical advice on how to set up your team for success and ensure you can genuinely relax while away. 

You’ll learn how to strategically plan your time off with four key questions that will guide you in preparing your business and yourself for a smooth and worry-free holiday.

Client Lesson Summary

Key Takeaways:

1. Determine the Type of Holiday: Consider the level of engagement you want during your holiday. Do you want to be completely disconnected, semi-available, or okay with working a few hours daily?
2. Inform Your Team: Based on the type of holiday, identify what your team needs to know to operate effectively in your absence.
3. Set Notification Guidelines: Establish what information or incidents you need to be informed about while you're away.
4. Choose Communication Methods: Decide how you want to be contacted in case of important updates or emergencies.

Explore working with Paula 

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

• Understand your individual stress response and be aware of your allostatic load.
• Find sustainable self-care practices that align with your values and prioritise your well-being.
• Uncommit to things that no longer serve you and make choices that support your desired lifestyle.
• Take care of your physical and mental health as an essential part of achieving your goals.

Chapters

00:00 Introduction and Background

02:52 Understanding Stress and Burnout

06:12 Allostatic Load and Individual Stress Responses

11:58 Normalising Stress and Making Choices

24:52 Building Sustainable Self-Care Habits

32:02 Mindfulness and Gratitude in Everyday Moments

34:49 Aligning Actions with Values and Lifestyle

37:52 Conclusion and Connecting with Dr. Hayley Kelly

LINKS:

Connect with Hayley:

Free Guide: The Ultimate Guide Step-by-Step Guide for Therapists to Create & Sell a Successful Online Program: https://therapistsrising.com/guide

Instagram: https://www.instagram.com/dr.hayleykelly

Website: https://therapistsrising.com

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Explore working with Paula:

Book a Dream Team Discovery Call

Client Lesson Summary 

In this client lesson, Paula talks about delegating leadership and how it is important as your business grows, and requires clear communication and specific expectations. When empowering someone else to lead, it's crucial to ensure they operate in the same way and have the necessary skills. Without proper development and guidance, performance can suffer. 

As your team grows, it's important to think about how the new leaders will manage and set expectations. Assumptions should be avoided, and specific conversations about management style and feedback should take place. Coaching and external support may be necessary to develop new leaders.

Key Takeaways 

• Delegating leadership is essential as your business grows and you can't lead all the people yourself.
• Clear communication and specific expectations are crucial for effective delegation.
• When empowering someone else to lead, ensure they operate in the same way and have the necessary skills.
• Performance can suffer if new leaders are not properly developed and guided.
• Think about how new leaders will manage and set expectations, and have specific conversations about management style and feedback.
• Coaching and external support may be necessary to develop new leaders.

Explore working with Paula:

Book a Dream Team Discovery Call

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

This episode could also be called “Lessons in Team Management from the Tradies on My Street!”

You’ll hear Paula’s key insights on how she can see from the outside the systemisation, standardisation and team efficiency in two businesses she’s been watching… and how the behind of the scenes of a business may not be as hidden as you think… and in fact, it can significantly influence your clients' perceptions and ultimately, your business success.

Highlights

• Paula opens the episode by discussing the often-overlooked impact of disorganised and systemised teams on clients and potential clients.
• The importance of team efficiency and how it shapes the overall brand experience.
• Paula describes her neighbourhood in North Brisbane, where multiple renovation projects have been ongoing.
• She introduces two distinct teams: Team One (builders renovating a house) and Team Two (house removal specialists) and shares her observations of them both and the impression that it’s left on her as an external observing party.

Key Lessons

1. Visibility of Inefficiency - Outsiders can easily detect if a team is disorganised and inefficient.
2. Impact of Standardisation - Consistent processes lead to better efficiency and improved brand perception. Standardisation helps to manage team behaviour.
3. Systemisation Benefits - Internal systemisation will help you get a higher return on investment (in your team) and the external benefits will include positive client interactions and brand consistency.

Chapters
00:00 The Impact of Team Effectiveness on Brand Perception
05:38 Lessons from Two Different Teams on the Speaker's Street
07:20 The Importance of Clear Instructions and Expectations
14:24 Systemisation and Standardization for Efficiency and Brand Consistency

Explore working with Paula:

Book a Dream Team Discovery Call

Connect with Paula: 

Website: https://paulamaidens.com/

Instagram: https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Client Lesson Summary 

In this client lesson, Paula shares an inspiring lesson from one of her recent private clients who has come to the end of her first round of private coaching working with Paula. She reflects on the progress of the client who, after three months of targeted coaching, transformed her perspective and management of her business. 

Paula talks about the common challenges, feelings and struggles that entrepreneurs feel as the sole owner in their businesses and shares the steps that led her client to feel re-energised and optimistic about the future.

Key Takeaways:

• The Client's Initial Struggles - reflections from her first call and the feelings of chaos, vulnerability and questioning if her situation was normal.
• How they Formulated a Plan - to address the issues and improve the client's business experience
• The difference just three Months Later - how the client feels rejuvenated and sees the light at the end of the tunnel.
• Key Changes Implemented including Team Structure, identifying 3 key hires, conversations and how performance was immediately improved
• Mindset Shifts: What was needed

This lesson will help you hear that regardless of how heavy and chaotic your current situation may feel, that there is always light at the end of the tunnel.

Small, impactful changes can get you significant transformations in a short period of time

Explore working with Paula:

Book a Dream Team Discovery Call

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Paula highlights her business value of chasing profit rather than just revenue and the details of how she conducted a cost review to cut unnecessary expenses in her business. She also talks about the changes in her team, her work-life balance, and her plans for the future.

Highlights

• Focus on profit rather than just revenue to ensure a sustainable business.
• Conduct a cost review to identify and eliminate unnecessary expenses.
• Regularly assess your team and make necessary changes to improve efficiency.
• Strive for a healthy work-life balance and make adjustments as needed.
• Plan for future growth and explore new opportunities for learning and development.

Chapters

00:00 Reflecting on the Past Year: Revenue vs. Profit

02:21 Cutting Costs and Increasing Wages: A Win-Win

09:23 Adapting to Team Changes and Streamlining Processes

16:00 Balancing Work and Life: A Work in Progress

20:02 Looking Ahead: Plans for Growth and Learning

Explore working with Paula: 

Book a Dream Team Discovery Call

Connect with Paula: 

Website:https://paulamaidens.com/

Instagram:https://www.instagram.com/paulamaidensconsulting/

Facebook: https://www.facebook.com/paulamaidensbuildingawesometeams

Client Lesson Summary 

In this conversation, Paula discusses the common feeling of “being mean” or “awkward” during the hiring process when including a test and offers the reframe that the idea of testing candidates can be kind and mutually beneficial practice. 

She shares personal experiences and examples to highlight the benefits of testing and the significant mutual value it brings to both the employer and the candidate.

Key Takeaways 

• Testing candidates is a common, fair and kind practice that provides them with an opportunity to showcase their skills and experience the role.
• The testing process benefits both the employer and the candidate by ensuring a mutual fit and long-term success in the role.
• Incorporating testing into the interview structure is essential for hiring the right person and creating a mutually beneficial hiring process.

Key ideas 

• Getting somebody to do a test is actually the kindest, the fairest, the best possible thing that you can do for them.
• Think of testing as a mutually beneficial activity that you incorporate into your interview structure.

Connect with Paula: 

Book a Dream Team Discovery Call

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

She breaks down the step-by-step process, highlighting the importance of clarity, research, and trial periods in ensuring successful offshore hiring.

Highlights

• Cost Efficiency and Business Optimisation: 
  • Offshore hiring of Filipino virtual assistants can lead to significant cost reductions and enhanced business efficiency.
• Clarity in Job Requirements: 
  • Clearly outlining job requirements is crucial for successful hiring in the Philippines.
• Thorough Research and Comparison: 
  • Conducting detailed research and comparing potential candidates are essential for making confident hiring decisions.
• Value of Trial Periods: 
  • Implementing trial periods helps assess communication, skills, and work quality before committing long-term.
• Paula’s Comprehensive Hiring Checklist: 
  • Paula's checklist offers a detailed guide for businesses considering hiring Filipino virtual assistants.

Key Ideas

• Significant cost reduction potential - Hiring virtual assistants from the Philippines can greatly reduce business costs.
• Paid Trials for Assessment: Using paid trials as the final part of the hiring assessment ensures the right fit.

Chapters

00:00 The Offshore Hiring Experience: Insights from Paula Maidens

08:01 Clarity and Research: Key Elements of Offshore Hiring

13:00 The Trial Period: Assessing Offshore Candidates

LINKS:

Download my Hiring Checklist - outlining the steps you should go through to make sure you are ready to hire at paulamaidens.com/hiring-checklist.

Connect with Paula: 

Website: www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Client Lesson Summary 

This lesson dives into the importance of creating an effective application screening process to quickly identify suitable candidates for a role. Emphasising the need to avoid getting distracted by a candidate's potential and to focus on the must-have criteria.

Key Takeaways 

• Create an application process that allows for quick screening of candidates.
• Avoid getting distracted by a candidate's potential and focus on your must-have criteria.
• Why you need to make sure your screening process is both strategic and efficient.
• How clear application questions and steps will support you to identify suitable candidates.

Key ideas 

• Don't let yourself get distracted with somebody's potential.
• Whittle those applications right down to your top 10 really quickly.
• When screening ask yourself - Did they follow the process that we asked them to follow?

Connect with Paula: 

Book a Dream Team Discovery Call

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Paula reveals that the issue often lies not with the availability of talent but with the way job advertisements are written. 

She shares valuable insights on how to craft compelling job ads that effectively communicate the role, reflect business values, and attract the right candidates.

Highlights

• Why the problem with hiring is often related to the job advertisement and not the availability of candidates.
• Clarity in defining the role and the business's values is crucial for attracting the right candidates.
• Why specificity and personality in job ads matter.
• How to identify and communicate your business values in your job ads and why this is an essential part of the hiring process.
• Strategies to attract candidates who are the perfect fit for your team.

Key Discussion Points:

1. Understanding the Problem:
   • Why your job ads might be turning off potential candidates.
   • The importance of clarity in defining the role and expectations.
2. Crafting Effective Job Ads:
   • Tips for writing job advertisements that stand out.
   • How to infuse your job ads with your company’s personality and values.
3. Targeting the Right Audience:
   • Where to post your job ads to reach your ideal candidates.
   • The role of communication in attracting the right applicants.
4. Next Steps After Posting:
   • Effective interview techniques to narrow down the candidate pool.
   • Onboarding tips to ensure a smooth transition for new hires.

Chapters

00:00 The Impact of Job Advertisements on Hiring Challenges

03:17 Defining the Role and Business Values for Candidate Attraction

05:09 Crafting a Unique Hiring Strategy and Job Advertisement

LINKS:

Book a 90 Minute Rockstar Team Clarity Session

Connect with Paula: 

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Client Lesson Summary

Entrepreneurs and business owners of all sizes often struggle with delegating tasks, especially when it comes to delegating the management of their emails.

Today’s lesson dives into how you can keep this simple by identifying repetitive tasks and creating clear rules, delegation can become easier and more efficient. 

This approach will free up significant time for entrepreneurs and allow them to focus on more important aspects of their business.

Key Takeaways

• Identifying repetitive tasks and creating clear rules makes delegation easier and more efficient.
• Delegating small tasks can free up significant time for entrepreneurs.
• Entrepreneurs can use screen recording software to capture repetitive tasks and create clear rules for delegation.

Key Ideas 

• Delegating more things without incurring a bucket load of work.
• Imagine when you can find say five or six of these 10 minute activities that you can hand over to somebody to do every single day.

Connect with Paula 

Book a Dream Team Discovery Call

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

With over 17 years of HR and recruitment experience, Paula shares invaluable insights into how to confidently hire employees, ensuring your team performs at its best. 

Whether you're looking to hire your first team member or improve your hiring process, this episode is packed with actionable tips tailored for small business owners.

Key Takeaways

• Understand the Changing Business Environment: Why hiring and team performance are more critical than ever for small business owners in 2024.
• The Importance of Confidence in Hiring: How having a quiet confidence in your hiring process can transform your business operations.
• Steps to a Successful Hire: Paula outlines six strategic steps to make hiring feel easier and more efficient.

Highlights

Introduction (00:03)

• Topics Covered:
  • Challenges of hiring for small businesses
  • The Changing Business Environment in 2024
  • Importance of hiring and performance in 2024

Key Points on Hiring (2:21)

• Discussion on:
  • The significance of knowing how to hire with confidence
  • Transitioning from corporate hiring to small business hiring
  • The impact of hiring on business sustainability and performance

Six Strategic Steps to Hiring Success (09:13)

• Detailed Steps:
  1. Define Success: Clarify what you want your new hire to achieve in their role.
  2. Identify Deal-Breakers: Know what you don’t want in a candidate.
  3. Craft Unique Job Advertisements: Stand out by accurately portraying your business culture and needs.
  4. Include Application Tasks: Use specific questions or tasks to screen applicants effectively.
  5. Gather Market Information: Use the hiring process to learn about industry standards and expectations.
  6. Conduct Effective Interviews: Follow a structured approach to ensure you gather all necessary information.

The Hiring Mastery Method (18:49)

• Overview:
  • Importance of a structured interview process
  • How to feel confident and prepared during hiring
  • Upcoming opportunities to learn Paula’s Hiring Mastery Method through a new self-study course

Ready to learn more? Join the Hiring Mastery Waitlist: 

https://paulamaidens.com/hiring-mastery

Connect with Paula

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Subscribe & Leave a Review: Your feedback is greatly appreciated!

We discuss the different types of stress, the role of genes in stress response, and share some practical tips for managing stress. We also explore the importance of optimising circadian rhythm, staying hydrated, and balancing blood sugar levels. 

Highlights

• How stress can influence your business performance and decision-making abilities.
• Why optimising circadian rhythm, staying hydrated, and balancing blood sugar levels are key factors in managing stress and improving overall health as an entrepreneur. 
• How functional genetic testing can provide insights into your genetic makeup and help tailor nutrition, exercise, and lifestyle strategies to optimise your health and enhance your business performance.
• How stress can impact you in various ways, including digestion, metabolism, nervous system, immune system, and the reproductive system.
• How understanding one's genetic predispositions can empower you to make informed choices and take proactive steps to support your well-being.

Chapters

00:00 Introduction to Aubrey Nation and Functional Genetic Testing

06:06 Understanding the Impact of Stress

13:18 Different Types of Stress

24:15 Key Tips for Entrepreneurs

28:40 The Power of Personalized Health

Connect with Aubrey Nation:

Learn more about Body Blueprint: https://www.aubreynation.com/bodyblueprint/

Website:www.aubreynation.com

Instagram:@aubreynation

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

I explore how they are interdependent, with each influencing and reinforcing the other. I talk about why it is important to look at both because an awesome culture does not form itself, it is formed by you as the leader and the rest of your team.

I share some real-life examples and questions to support you in assessing your team’s performance and the culture in your business so that you can make the changes you need to have a thriving team, that you want and deserve.

Highlights

• What the relationship is between high performance and culture.
• How high performance and culture influence and reinforce each other.
• How a strong culture shapes attitudes and behaviours, laying the foundation for high performance.
• How high performance drives a positive culture by encouraging communication, collaboration and innovation.
• To create a thriving team, it is important to focus on both culture and high performance.

Chapters

00:00 Introduction: The Relationship Between High Performance and Culture

05:20 Chapter 2: How High Performance Drives a Positive Culture

11:48 Conclusion: The Interdependence of High Performance and Culture

LINKS:

Book a Dream Team Discovery Call

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

I talk about why giving permission and creating psychological safety for team members is important for your business, and how it allows them to make executive decisions and show initiative. I talk about the significance of team members feeling comfortable to make decisions and discuss the concept that mistakes are inevitable, and valuable for your business growth. 

I share some personal examples where my team members' proactive decisions have been both successful and unsuccessful, and talk about how to support your team members through the learning process. I highlight the importance of clarifying roles, decision-making processes, and boundaries to minimise errors and maximise your team’s performance. 

Highlights

• How to foster an environment where team members feel empowered to take initiative and make decisions.
• Why giving permission and creating psychological safety for team members is important for your business.
• How to create an environment where team members feel comfortable to make decisions.
• Why mistakes are inevitable, but are valuable for your business growth. 
• How to clarify decision-making scope and set limits and boundaries.
• Examples where team members' proactive decisions have been both successful and unsuccessful.
• How to invest in improving your team’s performance and your leadership effectiveness.

Chapters

00:00 Introduction and Overview

07:43 Creating Psychological Safety

13:24 Learning from Mistakes

26:48 Introducing Elevate: Investing in Team Performance

LINKS:

Learn more about Elevate Group Mentoring here.

Apply for Elevate Group Mentoring here.

Book a call to chat about Elevate Group Mentoring here. 

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

I talk about how to understand the timings and spaciousness of your team, and how to identify if what you are experiencing right now in your business and with your team is related to capacity, planning, or skill-related issues. 

Working on your team and making them more efficient, more effective, and more cohesive will only make things better for you and your business in the long run, and will help you to scale with ease. 

Highlights

• Learn the four characteristics of an effective team.
• Learn how to identify whether your team is operating efficiently (or not!)
• Why teams with real responsibilities take ownership of their tasks, think about the bigger picture, and problem-solve.
• What working in a spacious way really means for your business. 
• How to have equal contribution within your team where everyone has an important role and is valued.
• How to have a workplace culture that fosters proactive thinking, and positive energy.
• Why working on your team and making them more efficient, more effective and more cohesive will only make things better for you and your business.

Chapters

00:00 Introduction: The Importance of Team Effectiveness

03:41 Chapter 1: Real Responsibilities

04:09 Chapter 2: Working in a Spacious Way

04:35 Chapter 3: Equal Contribution

06:02 Chapter 4: An Efficient and Upbeat Vibe

15:51 Chapter 5: Introducing Elevate


LINKS:

Elevate Group Mentoring

Learn more about Elevate Group Mentoring here

Apply for Elevate Group Mentoring here

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams

Book a Dream Team Discovery Call

• Why addressing average or below-average team members  is crucial to maintaining a high-performing team.
• Why understanding where team members spend their time helps to identify inefficiencies and areas for improvement.
• How to regularly evaluate team costs and efficiencies, especially when facing potential changes in revenue.
• How to have open and supportive conversations with team members to increase productivity, and overall team performance. 

LINKS:

Book a Dream Team Discovery Call

Connect with Paula: 

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

• The 4 main areas to consider when choosing a salary for a role in your business.
• How paying team members appropriately can positively impact team dynamics and your business performance.
• Why market research is crucial to understanding current pay rates for similar roles.
• When to seek objective advice to refine pay decisions.
• Why it's important to identify rare or specialised skill sets in the market.
• Why business profitability and cash flow are a big part of this equation.

Chapters

00:00 The Importance of Getting Pay Right

01:25 Pay Does Not Equal Happiness or Productivity

06:40 Consider Finances and Profitability

09:01 The Hiring Wobbles: Importance of Knowing Your Numbers

12:30 Profitable Growth and Hiring Order

15:49 Additional Factors to Consider: Difficulty of Hiring and Value of the Role

23:51 The Role of Intuition and Feeling

26:45 Conclusion and Invitation for Further Assistance

LINKS:

Book a Dream Team Discovery Call

Connect with Paula: 

Website: www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

• Why clear decision-making authority is essential for the successful operations and growth of your business.
• How a lack of clarity in decision-making power can lead to frustration.
• How to explicitly define decision-making authority for each team member to empower them and avoid unnecessary checks and delays.
• How to start with small decisions and gradually hand over more decision-making power to build trust and confidence with your team. 

Chapters

00:00 Introduction and Personal Reflection

02:20 The Importance of Decision-Making Authority

08:02 Examples of Decision-Making Authority

13:22 Handing Over Decision-Making Power

22:44 Deciding Decision-Making Authority Early

24:41 Flexing the Decision-Making Authority Muscle

25:11 Conclusion

LINKS:

Book a Dream Team Discovery Call

Connect with Paula: 

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

• How to focus on your strengths as a leader and bring your unique perspective to your content.
• The 4 P’s of content creation.
• How to start with core content, such as blogs, podcasts, or videos, and then repurpose it.
• How to be authentic and true to yourself in your content creation, rather than following someone else's formula.
• When and how to delegate content creation within your team.

Chapters

00:00 Introduction and Background

06:04 Understanding Powerful Content

12:11 Consistency and Authenticity

30:35 Top Three Tips

33:23 Conclusion and Contact Information


Connect with Mel Daniels: 

Unlock your Content Creator Archetype

Instagram: www.instagram.com/meldbusiness

Facebook: www.facebook.com/meldbusiness

Facebook Group: The Content Project

Website: www.meldbusinessservices.com.au

Membership: www.thecontenteffect.com.au/thecontenteffect


Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

• How modeling healthy boundary-setting behavior is a trait of a good leader.
• How to set boundaries to ensure fairness and reasonableness.
• How setting and maintaining boundaries requires aspects of clarifying expectations, and discussing and checking for mutual agreement.
• How clear boundaries can help to reduce things such as stress and decision fatigue.
• How communication boundaries are crucial to maintaining healthy relationships with team members and clients.

• Performance enhancing conversations are necessary to improve the performance of team members who are already ‘doing okay’ but could be doing better.
• These conversations should be two-sided and aimed at supporting individuals to improve.
• Mindset, intention, and language play a crucial role in the success of performance enhancing conversations.
• Preparation, including gathering specific examples and anticipating reactions, is key to having effective conversations.
• Closing the conversation with gratitude and appreciation can strengthen the relationship and motivate the individual to improve.
• Performance enhancing conversations have the power to energise, inspire, and improve relationships within the team.

Chapters

00:00 Introduction: Performance Enhancing Conversations

03:19 Mindset, Intention, and Language

09:18 Preparing for the Conversation

21:31 Closing the Conversation

23:49 Conclusion: Power of Performance Enhancing Conversations

LINKS:

Book a Dream Team Discovery Call

Connect with Paula: 

Website: www.paulamaidens.com 

Instagram: @paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

• How hiring a community manager allows you to focus on revenue generation while they nurture your  community.
• How to establish a framework for community management.
• The qualities to look for when hiring a community manager.
• How to build trust and address concerns quickly.
• How to empower your community manager and give them ownership of role outcomes.

Chapters

00:00 Introduction and Background

01:30 The Benefits of Hiring a Community Manager

04:29 Establishing a Framework for Community Management

06:06 Best Practices for Hiring a Community Manager

08:28 Addressing Concerns and Building Trust

13:26 Setting Clear Expectations and Boundaries

14:40 Screening for Trustworthy Candidates

17:47 Managing the Community Manager

23:40 Empowering the Community Manager

28:22 Final Tips and Advice

29:44 Resources and Training Programs

Connect with Shana:

Podcast: communitycreatorspodcast.com

Website: shanalynn.com

Instagram: instagram.com/shanaspeaks

LinkedIn: linkedin.com/in/shanabresnahan

FB: Facebook.com/shanaspeaks

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Highlights

• Why mastering delegation is crucial for entrepreneurs to overcome the cycle of overwork and reclaim their time.
• That the first step to effective delegation starts with YOU 
• What a team needs to truly step up to hold accountability for their roles
• What is an accountability system and accountability loop and why they are essential to mastering delegation
• Why striving for perfection may be sabotaging your team. 
• Why trust is so hard for many entrepreneurs

Chapters

00:00 Introduction: The Cycle of Overwork

02:21 Step 1: Identify Your Zone of Genius

04:39 Step 2: Determine Skills and Experience Needed

06:27 Step 3: Set Clear Expectations

07:22 Step 4: Establish an Accountability System

10:36 Step 5: Trust Your Team

12:26 Step 6: Letting Go

14:18 Step 7: Continuous Improvement

16:51 Conclusion: The Importance of Delegation

Links

Fundamentals of Leadership Self Study Course 

https://paula-maidens.mykajabi.com/fundamentals-of-leadership

Discount code PODCAST to get $50 off 

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Tiffany starts with sharing the difference between offshoring versus outsourcing and the various skills and roles that Filipino offshore resources can excel in including how much this has evolved over the last 10-15 years. 

Tiffany provides insights into managing offshore teams, including the importance of clear expectations and regular communication, shares the average costs of hiring offshore resources and the various options and benefits of working with an offshore provider. 

She also shares wisdom about the cultural differences and what’s required to build an offshore team that is going to both integrate and succeed for the long term in your business. 

Highlights:

• Offshoring versus outsourcing - the differences and what works best for each
• How Filipino offshore resources have evolved beyond traditional admin roles and what roles and skills they can excel in
• The key elements for managing offshore teams to make them a long term success
• Considerations before you embark on offshoring
• Choosing the right provider and what options are available to you
• Typical costs of hiring a full time offshore resource, compliance requirements and benefits

Chapters:

00:00 Introduction and Background

02:11 Understanding Offshoring and Outsourcing

03:39 Full-Time vs. Part-Time Offshore Employees

04:32 Roles and Skills of Offshore Filipino Resources

06:32 Evolution of Offshore Roles

08:38 Managing Offshore Teams

10:33 Considerations for Offshoring

12:00 Cost of Hiring Offshore Resources

13:20 Pros and Cons of Offshoring

16:38 Working with Offshore Providers

18:14 Additional Benefits of Offshoring

21:37 Final Thoughts and Contact Information

Connect with Tiffany:

Website: www.accessoffshoring.com.au

Email: tiffany@accessoffshoring.com.au

Linkedin: linkedin.com/in/tiffanyenglish26/

Book a time to speak to Tiff: https://calendly.com/accessoffshoring/offshoreplan

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Chat to Paula about working together via a Dream Team Discovery Call

This episode covers all the important considerations you need to take into account including the importance of being clear about expectations and responsibilities and giving someone the opportunity to change and improve before making this big decision.

Highlights:

• The importance of clarity regardless of whether the person is an employee or subcontractor.
• Sharing your expectations clearly, even if it seems too detailed. Disappointment often stems from unmet expectations.
• Why being clear is being fair and allows the team member the change to improve
• Why addressing performance issues early and NOT panicking is key to successful leadership

Want to chat to Paula to explore working together?

Book a Dream Team Discovery Call

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Welcome to another podcast episode with Paula Maidens. In this episode, Paula interviews Cassandra Goodman, a seasoned leader with over two decades of global executive experience. Cassandra, the author of "Being True: How to Be Yourself at Work," shares insights on authentic leadership and the importance of activating your true brilliance in the business world.

Cassandra shares that true success involves not only loving what you do but also loving who you are while doing it. She reflects on her own journey and how it took years to realise the significance of being authentic at work. The conversation covers the challenges all leaders face in balancing authenticity with societal expectations, especially as they climb the corporate ladder.

Highlights of this episode:

• Challenges of being authentic when societal conditioning encourages more masculine traits and pressure to conform.
• The concept of "imposter syndrome" and how to  embrace it as a leader and care for the parts of yourself that feel inadequate.
• The difficulty of sustaining the coal-fired fuel equivalent energy in leadership versus anchoring into one's personal true essence for sustainable and authentic leadership.
• Practical tips for leaders, encouraging them to tune into their inner dialogue, recognise different parts of themselves, and develop a deeper level of self-awareness.
• Being true to oneself in various contexts, whether in a corporate role or as an entrepreneur and the importance of skillful authenticity and self-awareness.

This episode of Paula Maidens with Cassandra Goodman provides valuable insights into authentic leadership, exploring the challenges leaders face and offering practical tips to activate true brilliance in any business context. Cassandra's expertise and wisdom shineS through as she encourages leaders to embark on the journey of self-awareness and self-leadership with practical tips and personal insights.

Connect with Cassandra:

Learn more about the work Cassandra does on her website

Join Cassandra’s 13,000+ followers on LinkedIn

Follow Cassandra on Instagram

Subscribe to her Hello Monday Morning newsletter

Buy her books Being True and Self-Fidelity

Listen to her audiobook Being True

Listen to her podcast True Power

Connect with Paula: 

Website:www.paulamaidens.com 

Instagram:@paulamaidensconsulting

Facebook: @paulamaidensbuildingawesometeams 

Chat to Paula about working together via a Dream Team Discovery Call

Welcome to another podcast episode with Paula Maidens. The host, Paula Maidens discusses the importance of strategic hiring in the new year and shares five strategic interview questions to ensure you make the right choices for your team.

Highlights of this episode:

• The threefold purpose of an interview and why this needs to be kept front of mind when structuring and executing your interview
• Why strategic interview questions are needed to gain valuable insights you don’t want to miss
• The importance of starting with an easy, familiar question to help both parties ease into the conversation.
• Understanding the candidate's grasp of the role and their research into the company and why this is a valuable insight you don’t want to miss.
• How certain questions will allow for a deeper understanding of the candidate's time management approach, preferences, and compatibility with the role.
• How to understand a candidate's expectations from a managerial perspective and why you don’t want to miss this at the interview.