In this episode of the Bug Bux Podcast, Allan Draper sits down with Patrick Baldwin from FRAXN to talk about the financial side of building a pest control company—and why so many owners overlook it.

They break down the importance of having the right chart of accounts, understanding gross profit, benchmarking your company against the industry, and using your financials to make better decisions. Patrick also shares insights from FRAXN’s analysis of 125 pest control companies, including some surprising findings around chemical costs, route density, profitability, and growth.

They also get into technician compensation, production pay vs. hourly pay, reservices, acquisitions, and why strong financials can make a major difference when you're trying to grow or eventually sell your company.

Plus, Patrick gives Allan a preview of FRAXN’s pest control industry benchmarking data and upcoming cash-flow seasonality report.

If you're a pest control owner who wants to stop managing by your bank balance and start building with real numbers, this episode is for you.

👉🏼 https://www.skool.com/bugbux

Coleman, co-founder of Spidexx Pest Control, shares lessons from starting in the industry by knocking doors to building a company that has expanded into multiple markets. They reminisce about the early days of pest control, the people who came out of that era, and the “pest control tree” that continues to connect operators and entrepreneurs today.

The conversation also dives into why relationships matter more than individual deals, the value of collaboration in an industry where owners can help each other, creating win-win partnerships, and why taking care of people can pay dividends decades later.

Plus, Allan shares the personal connection that brought him into pest control in the first place… and why Coleman is ultimately the reason he’s in the industry at all.

A conversation about pest control, business, relationships, and the people who shape your journey.

👉🏼 https://www.skool.com/bugbux

Dan shares how Bigfoot Pest Control grew from a startup in 2019 to roughly $3 million in annual revenue, while building a social media presence that has generated tens of millions of views. They break down the difference between attention and conversion, why viral content can be valuable even when it doesn't immediately generate revenue, and how entertainment, education, and paid advertising can work together to move people through the marketing funnel.

They also dive into brand recognition, long-term trust, networking, and the power of community, including Dan's experience leading a small group inside Bug Bux+. The conversation covers buying back your time, delegation, accountability, and what business owners should actually do with the time they gain when they get out of the truck.

A great episode for any pest control owner looking to build a stronger brand, leverage social media, or learn from other operators in the industry.

👉🏼 https://www.skool.com/bugbux

In this episode of the Bug Bux Podcast, Allan Draper sits down with Seth Watson, founder of Focus Virtual Assistants and co-owner of Arete Pest Control, to talk about how pest control owners can build better teams and create systems that make growth easier.

Seth shares his approach to hiring and evaluating employees, why good people attract good people, how to define what success looks like for each role, and how to build processes that employees can actually follow.

The conversation also covers virtual assistants, administrative support, accounts receivable, specialized hires, SOP creation, scorecards, and the importance of taking work off the owner's plate.

Whether you're just starting your pest control company or you're already scaling, this episode is packed with practical ideas you can put into action.

👉🏼 https://www.skool.com/bugbux

For Ryan Marshall, it wasn't another shiny business opportunity—it was a renewed commitment to pest control.

In this episode, Ryan shares why he stopped chasing "what's next," embraced the operator role, and focused on mastering one business instead of starting another.

You'll learn:

• Why recurring revenue wins
• How EOS changed his leadership team
• The importance of hiring people better than yourself
• The operational metrics every owner should track
• How investing in employees creates long-term loyalty
• Why the best entrepreneurs never stop learning

If you're trying to build a company that lasts, this episode is one you won't want to miss.

👉🏼 https://www.skool.com/bugbux

Jason Woodbury found out firsthand.

After moving from Florida to Idaho to help raise his four nieces and nephews, Jason had to figure out how to run a pest control company from hundreds of miles away. The problem? He had been deeply involved in everything from technician training and quality control to service management.

What happened next taught him some of the biggest lessons of his career.

Jason and Allan Draper talk about getting out of the truck, hiring before you feel ready, the hidden cost of not having management, building systems, trusting your team, and knowing when to stop reacting to every problem.

And despite some painful lessons along the way, Jason's company is now growing at 34% year over year.

If you're a pest control owner trying to figure out when to hire, when to let go, and how to build a business that doesn't depend on you, this episode is for you.

👉🏼 https://www.skool.com/bugbux

👉🏼 https://www.skool.com/bugbux

In Episode 251 of the Bug Bux Podcast, Allan Draper welcomes Tanner Crookston, founder of Plaibook, to discuss why pest control companies lose valuable leads and how better systems, pricing strategies, AI, and accountability can dramatically improve close rates.

In this episode you'll learn:

• How to hold your marketing company accountable
• The biggest inside sales mistakes hurting conversions
• Why many reps sell themselves too cheap
• How AI identifies missed opportunities and improves coaching
• The metrics every pest control owner should be tracking
• Why simplifying your tech stack can actually increase growth

If you're spending money on marketing, this episode will help you get more customers from the leads you already have.

👉🏼 https://www.skool.com/bugbux

Jean Navarro saw something different.

In this episode of the Bug Bux Podcast, Allan Draper sits down with the owner of Mega Bee Rescues & Pest Control to break down how he transformed a specialty service into a thriving recurring revenue engine.

Learn:

• How bee removals lead to pest control customers
• The science behind bee colonies and relocations
• Why proper pricing matters
• Lessons from removing 18 active hives in a single project
• How to create a service customers never want to leave

If you're in pest control, this episode will change how you think about specialty services.

👉🏼 https://www.skool.com/bugbux

👉🏼 https://www.skool.com/bugbux

In this episode, Allan Draper sits down with Aaron O'Brien, owner of Pro Strike Pest Solutions, to talk about the reality of building a pest control business while raising a family. They dive into work-life balance, entrepreneurial guilt, communication with your spouse, staying present with your kids, and why gratitude may be your greatest competitive advantage.

If you've ever felt like you're failing at business, family, or both, this conversation is for you.

In this episode:

• Why "work-life balance" is the wrong goal
• The power of focused imbalance
• How Aaron structures his days around family
• Entrepreneur guilt and overcoming the feeling of never doing enough
• The Gap vs. The Gain mindset
• Practical habits for staying grateful while building your business

👉🏼 https://www.skool.com/bugbux

After building Arusa Pest Control into one of the fastest-growing companies in the industry and achieving an eight-figure exit, Solomon found himself facing something no one saw coming. Behind the success was burnout, overwhelming pressure, depression, unhealthy coping mechanisms, and the realization that chasing growth at all costs came with a price.

In this episode, Solomon opens up about the mistakes that nearly cost him everything, his journey through sobriety, therapy, rebuilding his life, and how his definition of success has completely changed. Allan also reflects on the pressures business owners face and why the pest control industry needs to have more honest conversations about mental health, relationships, and purpose.

If you've ever felt overwhelmed by the pressure to grow, questioned why you're chasing success, or struggled silently while trying to build your business, this episode is for you.

In this episode:

• Solomon's journey from eight-figure exit to personal rock bottom
• The dangers of ego-driven entrepreneurship
• Burnout, anxiety, addiction, and rebuilding after failure
• Why business owners need stronger support systems
• How redefining success changed Solomon's life
• Asking yourself the most important question: Why are you doing this?

This isn't just a conversation about business—it's a conversation about becoming the kind of person who can build something meaningful without losing yourself in the process.

https://www.skool.com/bugbux

In this episode, Allan Draper sits down with Ben Riches, founder of Apex Pest Solutions, to discuss how communication has become one of his company’s biggest competitive advantages. From answering every phone call to following up after every service, Ben shares the systems that have helped his company grow from zero to nearly 850 customers.

They also dive into leadership, consistency, building systems, and the books that have shaped Ben as an entrepreneur.

https://www.skool.com/bugbux

In this episode of the Bug Bux Podcast, Allan Draper sits down with Brandon Sizemore, co-founder and COO of Mint Pest Control, for a conversation packed with real business insights, operational lessons, and mindset shifts every PCO needs to hear.

Before helping build one of the industry’s fastest growing companies, Brandon spent 12 years as a CPA working with organizations like the Arizona Cardinals and the Salvation Army. Now, he’s applying those same systems, processes, and financial principles to pest control growth.

This episode goes far beyond accounting.

Allan and Brandon dive into:

• Why most business owners struggle to get out of the truck
• How systems and documentation create scalable companies
• The mindset shift from employee to entrepreneur
• Why pest control is one of the best businesses in the world
• Leadership, delegation, and building customer experiences that last
• The importance of mentorship, community, and learning from failure
• How Bug Bux and networking can accelerate your growth

Whether you’re a solo operator trying to grow or leading a multimillion dollar company, this episode is full of practical lessons you can apply immediately.

This isn’t just an episode you listen to once… it’s one you’ll want to revisit with a notebook in hand.

In this episode of the Bug Bux Podcast, Allan Draper sits down with Luke Lewis, founder of Native Pest Management, to talk about building one of the fastest-growing pest control companies in the country.

Luke shares how he went from working in the FBI to launching Native Pest Management in 2015, growing it into an Inc. 5000 company five years in a row and landing #63 on the PCT Top 100 list.

The conversation dives deep into:

• The biggest pricing mistakes new PCOs make
• Why cheap pricing attracts the worst customers
• How premium pricing improves company culture
• When and how to raise prices without losing customers
• Building a high-quality brand in competitive markets
• The importance of paying technicians well
• Why many pest control owners are afraid to grow profitably

If you’re trying to scale your pest control company, improve profitability, or position your business as a premium service provider, this episode is packed with practical insights you can apply immediately.

From difficult employees and angry customers to growth pressure, burnout, and feeling overlooked in an “unglamorous” industry, Allan shares a reminder every entrepreneur needs to hear.

What you do matters.

Whether you’re running a million-dollar company or just thinking about starting your business, this episode is about purpose, leadership, family, employees, customers, and pushing through the hard seasons that come with entrepreneurship.

If you’ve been feeling discouraged, overlooked, or questioning whether the grind is worth it… this episode is for you.

After a successful exit from Active Pest Control and a five-year non-compete, Tony returned to the industry by acquiring multiple companies founded by former employees, proving why burning bridges in business can cost you far more than money.

In this episode, Allan and Tony dive into:

• Why emotional “knee-jerk” reactions hurt leaders
• The importance of sleeping on difficult decisions
• How strong relationships can come full circle years later
• Building company culture through trust and mentorship
• Why community involvement creates long-term business growth
• The real timeline for marketing ROI in pest control
• Door-to-door vs. relationship-based growth strategies
• How True North scaled from $1.4M to nearly $9M in revenue

Tony also shares lessons learned from decades in business, mentoring younger operators, and focusing on principles over short-term wins.

Whether you’re building your first route, scaling a multi-million dollar operation, or leading a growing team, this episode is packed with practical wisdom for the long game of business and life.

🎧 Listen all the way through for key takeaways, leadership insights, and actionable advice for pest control owners looking to grow sustainably.

Join Bug Bux+ https://www.skool.com/bugbux/about

The conversation dives deep into building scalable sales systems, creating high-performing teams, and using incentives, KPIs, and daily accountability to drive consistent growth. Kyle also opens up about leadership, delegation, company culture, and why empowering managers, not micromanaging them, has been critical to Proactive’s success.

Whether you’re just starting a pest control company or looking to scale your operation, this episode is packed with actionable insights on marketing, leadership, retention, and building a customer-first business that lasts.

Join Bug Bux+ Here https://www.skool.com/bugbux/about

Alex shares why he left a successful corporate career to launch a pest control company from scratch and the mindset shifts that helped him make the leap into entrepreneurship.

They dive deep into:

• Why recurring revenue businesses are so powerful
• What fighter pilot training teaches about leadership and accountability
• Building a company employees actually love working for
• Customer retention vs. chasing new sales
• How to handle failure as an entrepreneur
• The importance of feedback, debriefing, and constant improvement
• Why culture matters more than most owners realize
• What makes the Bug Bux community different

This episode isn’t just about pest control, it’s about leadership, growth, ownership, and building something meaningful. Whether you’re just getting started or scaling your business, there’s a lot to take away from this conversation.

Join Bug Bux+ Here https://www.skool.com/bugbux/about

In this episode, Allan Draper sits down with Aaron Cooper, CEO of SameDay AI, to break down exactly why that’s happening and how to fix it using AI without needing a big team or technical expertise.

They dive into what’s really going on behind missed calls, slow follow-up, and lost revenue and how top operators are using AI to instantly respond to leads, book more jobs, and create a better customer experience.

Inside this episode:

• Why speed is the #1 factor in converting pest control leads
• How AI can handle calls, texts, and follow-up 24/7
• The right balance between automation and human interaction
• What most companies get wrong when implementing AI
• How to get started quickly without overcomplicating your systems

Plus, Aaron shares a powerful (and free) AI tool that can audit your marketing and show you exactly where you're wasting money and where your biggest opportunities are.

 👉 Join Bug Bux Plus: https://www.skool.com/bugbux/about

Allan Draper sits down with Maria Sorrentino, CEO of Pest Pros, to break down what actually keeps great people around and it’s not just pay, processes, or performance metrics.

From building a true “family-style” business to turning entry-level employees into six-figure earners, Maria shares how focusing on people first creates better teams, stronger culture, and ultimately better business results.

They dive into:

• Why most companies focus too much on performance and miss what really matters
• The balance between structure (SOPs, KPIs) and culture (connection, energy, purpose)
• How to identify what your employees actually want (hint: it’s not always promotions)
• Practical ways to improve retention, engagement, and leadership inside your company
• Why “fun gets it done” might be the missing piece in your business

🚀 Join Bug Bux + (community, trainings, and exclusive access):
 https://www.skool.com/bugbux/about

In this episode, Allan Draper sits down with Reagan Nickl (VP of Customer Success at Ask Nicely) to break down one of the most overlooked, but highest-impact, growth levers in your business: customer experience and retention.

If you’re focused on leads, sales, and marketing… but not obsessing over your current customers, you could be leaving massive revenue on the table.

Reagan walks through a practical, step-by-step framework for turning customer feedback into:

• Higher retention
• More referrals
• Better reviews
• More consistent, predictable revenue

They also dive into how to actually implement this (even if you’re busy), including:

• The 5-step feedback-to-growth system
• The biggest customer experience killers in pest control
• Why most companies lose customers (and don’t even realize it)
• How to use AI to automate follow-ups and recover unhappy customers
• Simple ways to turn your customers into raving fans

If you feel like you're working hard to grow, but not seeing the compounding results you want, this episode will show you exactly where to look.

–––––––––––––––––––––––––––––––

👉 Listen to the previous episode referenced in this conversation:
https://www.buzzsprout.com/1863674/episodes/18295530

👉 Join Bug Bux + (exclusive trainings, community, and resources):
https://www.skool.com/bugbux/about

Matt shares how he carved out a unique lane by focusing on services most companies ignore, like pigeons, weeds, and specialty jobs and how that strategy led to massive growth and low customer acquisition costs.

They also dive into:

• Turning one-time jobs into long-term customers
• Running high-performing Meta ads (that actually convert)
• Building a business while balancing family life
• Letting go of control and stepping into the owner role

If you’re looking to grow your pest control business, stand out in a crowded market, and work smarter, not just harder, this episode is packed with real, actionable insights.

In this episode of the Bug Bux Podcast, Allan is joined by Travis Bottoms and Tyler Sublette, founders of Nice Pest Company, who have scaled to 1,600 accounts in just 18 months. We dive deep into why there’s plenty of room for everyone at the table and how a spirit of abundance, rather than scarcity, is the ultimate business hack.

We also discuss the upcoming Real Pest World House in Dallas, Texas. This isn't just another networking event; it’s an immersive, mastermind experience designed to:

• Foster Radical Transparency: Share the wins, losses, and "secret sauce" with fellow owners.
• Build Lifelong Alliances: Turn competitors into collaborators and friends.
• Scale Smarter: Learn from those who have already cleared the hurdles you're facing.

As the Real Pest World motto says, "You can't compete with us because we want you to win." Whether you're a solo operator or managing a fleet, this episode will challenge you to look at the business across the street as an ally, not an enemy.

Join the Movement

Ready to step into an environment where your growth is everyone’s priority? The Real Pest World House is looking for hungry, open-minded owners who are ready to level up.

Don't wait—spots are limited to ensure an intimate, high-impact environment. Head over to therealpestworld.com today to fill out your application and secure your seat at the table. It’s time to stop competing and start winning—together.

We dive into:

• The No-Contract Model: Why they rely on quality service rather than binding paperwork to retain customers.
• The "Trust Business": Shifting the focus from killing bugs to building lasting relationships.
• Service as Growth: How prioritizing customer experience from the top down has fueled their success.
• Consumer-First Innovation: Identifying unmet needs in the market and building a brand that truly serves the demographic.

Whether you're an industry veteran or an aspiring entrepreneur, this episode offers valuable insights into how a "boots on the ground" mentality and a commitment to transparency can transform any business.

Links: 

Bugbuxplus.com/bbcon

IG: @Pepermintpestcontrol

In this episode of the Bug Bux Podcast, Allan Draper sits down with Kevin Reif, founder of Reif Environmental, to talk about the intangible edge that separates good operators from great ones: community.

They dive into the power of relationships inside the pest control industry, why competition doesn’t have to be cutthroat, and how surrounding yourself with driven, growth-minded operators can completely shift your trajectory. From late-night conversations at the Real Pest World House in Orlando to helping competitors in their own markets, Allan and Kevin unpack what it really means to “win together.”

Whether you’re new to the industry or scaling fast, this episode is a reminder that the real hack isn’t a marketing trick, it’s proximity.

If you want to level up your business, start by leveling up the people you spend time with.

Links: 

Real Pest House Dallas- https://therealpestworld.com/

Reif Environmental - https://www.instagram.com/reifenvironmental?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==

In this solo episode of the Bug Bux Podcast, Allan Draper breaks down the real ways artificial intelligence is already impacting pest control and where it won’t be replacing humans anytime soon.

From predictive pest data and proactive treatments to smarter routing, automated customer communication, and AI-powered pest identification, Allan explores how forward-thinking companies can use AI to increase retention, improve efficiency, and drive revenue. He also dives into how CRM systems may be falling behind, why routing automation is the next big leap, and how chatbots and AI sales tools could soon outperform traditional CSRs in certain situations.

But here’s the twist: AI isn’t coming for your technician’s job, at least not the way you think.

Allan explains why blue-collar, on-site service businesses have built-in protection against full automation, how licensing and regulation slow robotic replacement, and why personal relationships between techs and customers remain one of the strongest competitive moats in the industry.

If you own or operate a pest control company and want to stay ahead of the curve without panicking about the future, this episode will challenge your thinking and help you prepare for what’s actually coming next.

AI isn’t replacing pest control.
 But it is separating operators from innovators.

Allan Draper sits down with Josh Zuniga, CEO of Vult Growth Systems and former record-setting door-to-door rep (1,500 accounts sold in a single year), to break down what’s really holding pest control companies back from scaling their inside sales.

They dive into:

• Why most companies lose deals before the tech ever leaves the shop
• The #1 operational mistake that kills closing rates
• How urgency, availability, and leadership drive real growth
• Aligning technician incentives with company revenue goals
• Selling multi-year agreements and increasing contract value
• Turning add-ons like mosquito, termite, and insulation into serious revenue drivers

Josh shares Vult’s performance metrics, how they structure sales teams differently, and why growth only works when the entire organization is aligned; from CSR to technician.

If you’re serious about increasing revenue, tightening up your phone process, and building a sales engine that fuels long-term growth, this is a must-listen.

Paul shares the challenges he faced trying to hire an in-house marketer, why most applicants missed the mark, and how that journey ultimately led him to bring on a fractional CMO. Together, Allan and Paul break down why pest control doesn’t naturally lend itself to organic social media, what types of content actually get attention, and why branding goes far beyond ads; it shows up in trucks, uniforms, technician behavior, and customer experience.

In this episode of the Bug Bux Podcast, Allan Draper sits down with Alan Feuer, Associate Certified Entomologist with over 36 years in the pest control industry, Marine Corps veteran, and former Technical Director at Preventive Pest Control. Together, they dive deep into what it really takes to hire, train, and retain great technicians and why most companies struggle to do it well.

Alan shares proven insights from decades of experience building teams, developing leaders, and implementing structured training systems, including the importance of the first 90 days, why interviews rarely tell the full story, and how character and integrity matter more than technical skill. They explore Preventive’s team lead model, leadership pipelines, and how both small and large pest control companies can create accountability, trust, and consistency without losing their culture.

This episode also tackles:

• Why early attrition isn’t always a bad thing
• How to train leaders instead of promoting by default
• The difference between mistakes and character failures
• Applying military leadership principles to pest control
• Why owners must take full ownership of results; good and bad

Whether you’re a one-truck operator or leading a growing organization, this conversation will challenge how you think about leadership, training, and responsibility and give you practical ideas to start building a stronger team in 2026 and beyond.

A must-listen for pest control owners who want better people, better leaders, and better long-term results.

They dive deep into RUVA’s approach to hiring, emphasizing mindset and attitude over prior experience, and how training the right people can turn them into top-performing technicians and future leaders. Scott also opens up about real-world challenges they faced, including team turnover, onboarding, and developing internal talent, showing why short-term fixes and “warm body” hires can create long-term headaches.

Throughout the conversation, listeners will gain actionable strategies for:

• Attracting and retaining high-quality employees who align with your company culture
• Turning your team into a growth engine while maintaining high standards of service
• Developing internal leaders to scale operations without losing control or culture
• Leveraging employee excellence to drive customer satisfaction and 5-star reviews
  
  

Whether you’re a pest control business owner looking to scale, improve retention, or build a high-performing team, this episode is packed with practical insights and lessons learned from the frontlines of a fast-growing, culture-driven company.

With more than 30 years in the industry, Jared shares what most new (and even experienced) pest control owners get wrong about suppliers and why treating them as true partners can save you money, time, and costly mistakes. From helping new operators get licensed and set up correctly, to answering late-night calls, solving tough infestations, and connecting owners with manufacturers, this episode goes far beyond product pricing.

Allan and Jared also dive into:

• How to choose the right supplier when starting a pest control company
  
  
  
• Why transactional relationships fail during real-world emergencies
  
  
  
• Smart, low-cost marketing strategies like private-labeled glue boards
  
  
  
• How distributors can help control product costs and improve technician performance
  
  
  
• The long-term value of face-to-face relationships in a regulated industry
  
  
  

If you’ve ever treated your supplier as “just a place to buy chemicals,” this episode will change how you think about vendor relationships and how they impact your growth, retention, and reputation.

A must-listen for owners who want to build smarter, not just bigger.

Jana shares how she and her late husband built a one-route pest control business rooted in honesty, hard work, and community. After tragedy forced her to step fully into the field, first as a technician, then as the sole operator, Jana carried on the business while raising three children, serving the same customers for decades, and becoming a pillar of her small town.

This episode explores resilience, faith, family, and the often-overlooked beauty of staying small. From 30-year customer relationships to finding purpose through service during life’s hardest seasons, Jana’s story is a moving testament to what pest control can mean beyond trucks, routes, and revenue.

If you’ve ever questioned why you do what you do or wondered if growth is the only measure of success this is an episode you don’t want to miss.

Drawing from real-world experience growing Killingsworth from $8M to $28M and lessons learned from both wins and failures Matt breaks down why the most successful pest control companies win before the season ever starts. From building a realistic budget and setting measurable goals, to creating efficiency targets, aligning vendors, and benchmarking performance month by month, this episode is a masterclass in intentional growth.

You’ll hear why hope alone isn’t enough, how to use your P&L as a planning tool, why uncomfortable accountability is essential, and how the right partners can help you pivot faster and grow smarter. If you’re serious about scaling your pest control business and don’t want to “shoot from the hip” anymore this episode will challenge the way you think about planning, leadership, and execution.

Perfect for owners thinking about 2026 growth, marketing strategy, budgeting, and building a team that actually pulls in the same direction.

Harry shares practical insights on:

• How pest control has shifted from chemical-first to sustainability-focused strategies
• The rising value of networking, mentorship, and in-person events like PestWorld
• Why new owners should build strong relationships with distributors and suppliers
• How to craft your personal “story” when connecting with mentors and peers
• The importance of community over competition in growing a successful company

The episode also dives into Nisus’ major new product launch—the ProShield Pest Control Insulation—and how PMPs can use it to add a powerful, profitable revenue stream while providing more value to customers.

Whether you're brand new to pest control or decades in, this conversation will give you actionable steps, fresh perspective, and ideas to take your company to the next level. Tune in and level up!

While many PCOs are focused on marketing, advertising, and new customer acquisition, Reagan shares why the smartest companies are investing their energy in retention, reviews, and referrals. Drawing from her experience helping home service brands across the country, she explains how to build a repeatable “referral flywheel” that turns happy customers into loyal advocates.

Allan and Reagan dive into the systems behind a world-class customer experience, how to collect feedback in real time, close the loop with unhappy customers, and empower technicians to create “wow” moments on every service visit. They also unpack how to use customer data to coach teams, boost morale, and make better business decisions.

Reagan introduces Ask Nicely’s CARTG framework, breaking down the five pillars of CX success:

• Collect: Capture feedback consistently and automatically
• Act: Respond quickly and personally to customer input
• Recognize: Celebrate your top-performing technicians and teams
• Train: Turn feedback into coaching and development opportunities
• Grow: Use positive feedback to fuel reviews and referrals

Whether you’re a small operator looking to improve retention or a multi-location company aiming to scale customer experience, this conversation will help you shift your mindset from chasing new leads to building long-term loyalty.

Then, Allan dives deep into his personal goal-setting process—shaped since childhood—and shares the exact steps, frameworks, and mindset shifts he uses to set and achieve meaningful goals in both life and business. You’ll hear:

• Why goal-setting unlocks opportunities you didn’t even know were around you
• The 7 areas Allan uses to map out his yearly personal goals
• His seven most powerful hacks for setting and achieving business goals
• The importance of team buy-in, scoreboards, celebrating effort, and identity-based goals
• How to prepare your pest control company for its strongest year yet in 2026
  
  

This episode is packed with practical direction, personal stories, and strategic insights designed to help you create clarity, inspire your team, and confidently map out your next year. Whether you’re listening on Thanksgiving, Black Friday, or weeks later—this is your moment to recalibrate and level up.

And don’t forget: Bug Bucks Plus memberships opened with a locked-in rate through the end of the year. If you’re serious about growth, now’s the time to take advantage.

Isabelle, who holds a master’s degree in entomology from the University of Kentucky, shares insights on how new EPA and state-level restrictions are shaping pest control practices across the U.S., what PCOs should be watching for, and how to stay compliant while maintaining effective control strategies.

They also discuss the importance of innovation in pest management, from JT Eaton’s new Long Strong Pole to the Trojan Horse, an inventive IPM bait station designed for discretion and versatility.

Whether you’re a technician in the field or an owner preparing for the next wave of regulation, this episode offers practical advice, fresh ideas, and a reminder that adaptability is key to long-term success in pest control.

Poles here: https://jteatonpmp.com/accessories/dusters-poles/
Trojan Horse here: https://www.jteaton.com/trojan-horse/
Distributor locator: https://jteatonpmp.com/distributor-locator/

Regulatory Disclaimers

• Contact your pesticide distributor, the California Department of Pesticide Regulation (CDPR), or your County Agricultural Commissioner for any questions on RUP rodenticide storage, returns or disposal in the state of California.

From running services out of the back of his Audi to building a trusted brand with his dad, Davin talks about the grind, the setbacks, and the rewards of building something from scratch. Allan and Davin dive into topics like door-to-door sales, working with family, and finding business partners who strengthen your weaknesses.

Whether you’re just starting your entrepreneurial journey or looking for inspiration to push through the early challenges, this episode is packed with insight, grit, and real-world lessons.

This episode isn't just a recap; it's a look ahead. They dive deep into the philosophy of "The Real Pest World"—moving beyond competition to foster a community where "you can't compete with us, we want you to win." Learn about the three core pillars for the future:

1. Freshman Focus: Continuing to welcome new, hungry PCOs into the fold.
2. Charity & Give Back: Ensuring the event remains about more than just business.
3. Learning & Collaboration: Creating structured opportunities for intimate peer-to-peer and vendor workshops.

They also reveal the exciting destination for next year's event, Dallas, Texas, and outline the application process. Don't miss this one to hear how this unique brotherhood is setting the tone for the pest control industry and building a legacy that will truly last.

Apply for The Real Pest World 2026 House Here:  https://therealpestworld.com/

Joined by 15 pest control owners representing over $100 million in combined revenue, all coming together under one roof to collaborate—not compete.

The group opens up about why they created the Real Pest World experience, the shift from secrecy to shared growth in the industry, and how genuine relationships are accelerating innovation across pest control companies of every size. From late-night strategy sessions to charity competitions and deep discussions about personal purpose, this episode captures the energy, honesty, and brotherhood shaping the next generation of pest pros.

They talk about how collaboration beats competition, how vulnerability and trust are transforming company culture, and why giving back is becoming a cornerstone of modern pest control leadership. Whether you’re just starting your business or leading a multi-million-dollar operation, this conversation will leave you inspired to connect, contribute, and grow alongside others in the industry.

They share what they’re most excited for, why events like Pest World matter so much for building relationships and growing your business, and how Travis and Tyler scaled Nice Pest Company fast without spending a single dollar on ads.

Get an inside look at what’s coming to Bug Bux+ — the laughs, the learning, and the chaos that happens when you put a bunch of pest pros under one roof.

Chad shares his journey from grinding it out on the doors to leading a PCT 100 company and why he believes ethical door-to-door sales can elevate the entire pest control industry. Allan and Chad dive into:

• The real cost of door-to-door teams and what makes them worth it.
• Whether to grow through acquisitions or door-to-door.
• How to find (and keep) quality technicians while scaling fast.
• Why most reps struggle financially and how Chad helps his people think long-term.
• The shelf life of a door-to-door career, and what reps should do with their money now.

Packed with candid stories and hard-won insights, this episode is a must-listen for pest control entrepreneurs, sales leaders, and anyone curious about what it really takes to grow from nothing into a powerhouse.

Since then, Cura has grown into one of Southern California’s fastest-growing and most trusted pest control companies. Seth shares the behind-the-scenes story of how he built a strong brand in a competitive market and the role that platforms like Yelp and SEO played in establishing credibility and driving early growth. He also talks about the grind and rewards of building a 55-person door-knocking team, the leadership lessons he’s learned along the way, and why staying disciplined with marketing and sales systems is key to scaling.

This episode is full of practical takeaways for pest control owners at any stage — whether you’re just getting started or looking to take your business to the next level. Seth’s journey is proof that combining industry knowledge with outside experience and relentless effort can create powerful results.

Check out Cura Pest Here: www.curapest.com

Together, they dive into:

• When it’s the right time to launch a new branch; or scale back.
• Why D2D gets such a bad rap, and how lying, cheating, and shortcuts ruin the industry’s reputation.
• How to handle “No Soliciting” signs the right way and even sell past them without breaking trust.
• The do’s and don’ts of late-night knocking and setting up after-dark sales.
• Why D2D, when done right, is still the fastest growth engine in pest control, with most PCT Top 100 companies now using it.

Whether you love it, hate it, or want to master it, this episode shows why Lenny believes ethical D2D is the game-changer in pest control growth.

 Learn more about Lenny Gray:

• Website: https://lennygray.com/
• D2D Millionaire App: https://d2dmillionaire.com/app

Skye opens up about her journey from humble beginnings to running a thriving pest control business, and the mindset shifts that helped her move from simply trying to survive to building a legacy. She and Allan discuss overcoming imposter syndrome, defining success beyond financial metrics, and the importance of building both mental and emotional capital while scaling a company.

You’ll hear how Skye’s experience inspired her to create the Eagles Nest Mastermind, a community designed to help pest control owners avoid costly mistakes, overcome roadblocks, and achieve faster, more sustainable growth. Along the way, she shares practical advice for business owners on leadership, building culture, and finding fulfillment in the work you do.

Whether you’re in the early stages of your pest control business or leading an established company, this episode will challenge you to think bigger, invest in your personal growth, and discover how true success comes from purpose-driven leadership and a supportive network.

In this episode, Allan Draper sits down with Alan to unpack how mentorship shaped his journey, the specific lessons that still guide him today, and the pitfalls he was able to avoid thanks to wise counsel. They also discuss why mentorship isn’t just valuable for newcomers, it’s a powerful tool at every stage of business growth. Now, with years of experience under his belt, Alan shares how he’s paying it forward by mentoring other pest control operators, helping them navigate the startup phase and build lasting success.

Whether you’re just launching or looking to break through to the next level, this conversation will inspire you to seek out the right guidance and maybe even become that guide for someone else.

From licensing, insurance, and budgeting to guerrilla marketing, social media strategies, and answering your phone at 2 AM, these guys cover what matters when every dollar counts. Whether you're starting out or tightening up your early-game strategy, this episode is packed with practical advice, personal stories, and zero-BS insights.

Topics include:

• Prioritizing your first $5,000
• Marketing without a budget
• Answering your phone = closing more jobs
• Leveraging GMB, content, and free publicity
• Why debt might not be the best move
• Turning sweat equity into sustainable growth

If you’re ready to hustle and build something real, this is your blueprint.

Allan breaks down the first five hires he recommends for building a company that doesn’t just survive, but thrives without you. He starts with why your first technician should be someone you can see growing into a leadership role like branch manager. Then, he moves into the importance of hiring a versatile office admin, a true “Swiss Army knife” who can adapt with your company and eventually settle into a role that maximizes their natural talents.

Next, Allan talks about bringing in a contracted accountant early, not a full-time hire, but a key part of the puzzle to keep your finances in order and protect your business long-term. Then comes your first experienced sales rep, someone who already knows how to close deals and possibly lead future reps. Finally, Allan shares why your fifth hire should be another technician to build your service capacity.

But this episode isn’t just about hiring. Allan shares critical advice about when to hire, how to pay, and how to make sure your team is set up for long-term success. He also unpacks a powerful mindset shift to help business owners avoid burnout and regain control of their time, offering a preview of his upcoming book and his three-stage framework for growing a business that operates without your constant involvement.

Whether you’re launching your pest control company or feeling overwhelmed by your current team, this episode is a must-listen. Allan’s insights will help you grow with purpose, hire with clarity, and build a company that works for you, not the other way around.

They cover:

• Why most PCOs blend in (and how to avoid it)
  
  
  
• Real-world ways to differentiate your brand (hint: it’s not your logo)
  
  
  
• Why niching down doesn’t mean losing customers
  
  
  
• How your marketing impacts every part of your business, from ops to hiring
  
  
  

Whether you're at $500K or $5M, this episode will challenge how you think about growth, marketing, and what it takes to lead a pest control company that truly stands out.

Tune in and take notes, this one’s a blueprint for next-level scaling.

1. A Lesson in Clarity: Allan clears up a recent podcast comment on organic products and shares a crucial lesson about sticking to your service model and avoiding costly client misunderstandings.
2. Mid-Year Mindset Check: Are you sacrificing what matters most while scaling your business? Allan gets personal about burnout, imposter syndrome, and why growing your company starts with growing you.
3. Know Your Numbers: From merchant fees to tech wages to net profit targets, Allan breaks down the exact P&L benchmarks your pest control business should be tracking right now, plus what the PCT Top 100 can teach you.

Whether you’re in growth mode or fighting burnout, this episode is packed with real-world insights to help you finish the season strong and build smarter for the long haul.

💪 Listen in, level up, and let’s keep building.

It’s raw, it’s inspiring, and it’s... Nice.
In this heartfelt and high-energy episode, host Allan Draper sits down with Travis Bottoms — 13-year industry vet and co-founder of Nice Pest Company — to explore how authenticity, humor, and heart are transforming what it means to run a pest control business.
Travis shares how Nice uses organic social media (with zero ad spend) to drive real customer engagement, foster loyalty, and boost company culture — all while staying true to who they are. With over 140,000 views in just 30 days, Travis explains why their secret isn’t just funny content — it’s content that feels real.
But this episode goes deeper. The guys talk about mental health in the trades, overcoming industry judgment, staying focused on your own "race car," and what growth actually means beyond the numbers.
Whether you're a new owner, a scaling operator, or a seasoned vet — this is one of those conversations that might just change how you see the industry… and yourself.

 Real talk on branding, culture, and connection
 Behind-the-scenes of viral reels and organic growth
 Leadership, legacy, and building a company that matters

• How Matt grew to 322 customers in 12 months
• Why he puts customer callbacks above new sales
• His “cult following” on Facebook and the power of local reputation
• The moment he put out a fire using his pest control backpack
• How he trains his team for customer retention from day one
• And why caring about people—really caring—pays off in business and in life

Whether you’re in year one or scaling past seven figures, this episode will remind you what passion, community, and a ridiculous work ethic can really do.

• What it's like to freeze cockroaches (for science)
• Why under applying product can create insecticide-resistant superbugs
• How a new active ingredient—Plenazoline Technology—could shake up the industry
• And how she raised Atlas moths from eggs during COVID (in case you thought you were productive during lockdown)

Lisa also gets real about being a lifelong “bug girl,” her mission to demystify pest control, and why the U.S. industry’s respect and openness toward the field makes it unlike anywhere else in the world.
This one’s part entomology masterclass, part global adventure, and 100% unforgettable. Whether you're a technician, business owner, or just a fan of creepy crawlies, you’ll walk away smarter—and maybe even a little bug-obsessed.

Nick also shares exclusive insights into Plinazolin, Syngenta’s groundbreaking new active ingredient—the first new chemistry in nearly 20 years! Plus, he offers practical advice on optimizing Demand CS applications, staying compliant with new regulations, and how top-performing pest control companies set themselves apart.

Tune in for expert knowledge, industry humor, and even a side of Nick’s famous homemade grape jelly!

• Door-to-door sales mastery
• Creating high-performing sales teams
• Innovations in pest control training
• Leveraging industry collaboration for growth.
• Door-to-Door Con: What to expect and how it drives success

Check out batonleads.com

Topics include:

Introduction (0:00)
Baton referral network innovation (5:05)
Building referral networks locally (6:44)
Customer service and lead generation (10:37)
Customer retention challenges in business (13:16)
Value proposition in business (20:55)
Pest control industry referrals (24:15)
Grit and self-doubt in entrepreneurship (27:41)
Supportive spouses in entrepreneurship (32:51)
Expanding referral platforms (36:20)

Topics include:

Introduction (0:00)

Catching Up with Mat Rogers (2:07)

Marketing Strategies and Budgeting (5:21)

Achieving Marketing Results (6:52) 

Marketing Projections and Business Planning (7:38) 

Local Service Ads (LSA) Trends and Tips (9:48) The Importance of Diverse Marketing Tools (11:44) 

The Triforce of Digital Marketing (13:16)

 The Impact of Fun and Engaging Content (17:07)

 Natura's Marketing Success with Lizard SEM (19:03) 

Killingsworth's Unique Marketing Approach (23:09) 

Reactive vs. Proactive Marketing Strategies (25:54)

The Long-Term Benefits of Building a Brand (29:29) 

The Future of Marketing and Business Growth (33:10)

Topics include:

Introduction (0:00)

Kevin Reif's story (4:33)

Networking and business growth (8:01)

Kevin's biggest challenge (9:22)

Preparing for busy season (14:05)

Building a brand identity (15:50)

Social media and partnering with influencers (17:50)

Kevin's growth goals (23:45)

Quality over quantity (27:00)

 Delegation and team building (31:14)

Jonas shares his candid story of starting out in lawn care, transitioning to pest control, and the lessons learned along the way. He emphasized the importance of focusing on one service, mastering it, and then scaling up before adding more services. Topics include:

Introduction (0:00) 

Introducing Jonas Olson (2:33)

Jonas’s Background in Pest Control (5:25)

Transitioning to Pest Control from Lawn Care (10:00)

Scaling the Pest Control Business (14:10)

The Importance of Focusing on One Service at a Time (16:08) 

Discussing Business Expenses and Profit Margins (18:40)

The Importance of Knowing Your Business Numbers (21:00)

Adjusting Service Offerings for Seasonal Challenges (23:00) 

Maintaining a Clean and Organized Workspace (27:26)

The Impact of Culture and Standards on Business (29:41) 

Closing Remarks (34:30)

Topics include:

Introduction (0.00) 

Question posted by Kris Holden in the Bug Bux Facebook group (2:57)

History of Natura’s fleet vehicles (3:51)

Considerations for choosing service vehicles (9:20)

Importance of vehicle safety (12:57)

Capabilities and Capacity (14:56)

Longevity and mechanical reliability of vehicles (16:52)

Insurance impact on vehicle choice (19:16) 

Having a back up vehicle and final thoughts (22:11)

Topics include:

Introduction (0:00) 

Question from Matthew Mariscal in the Bug Bux Facebook Group (3:04) 

Advice for Technicians with High Aspirations (4:44) 

Encouraging Intrapreneurship (5:57) 

Delegating to Grow Your Business (7:45) 

Non-Compete and Non-Solicit Agreements Explained (10:03) 

Building a Team and Delegating Tasks (14:16)

Hiring Your Own Replacement (17:10)

Protecting Your Business and Livelihood (30:00)

Topics Include:

Introduction (0:00)

KPIs for technician performance (3:53)

Evaluating service technicians' efficiency and quality (9:19)

KPIs for service businesses: reservice rate and technician sales (20:21)

Vehicle maintenance and technician performance evaluation (24:55)

Topics include:

Introduction (0:00)

Pest control logistics and customer expectations (3:50)

Pest control marketing strategies and customer communication (8:00)

Price lock guarantees and their potential drawbacks (13:50)

Challenges of offering free inspections (19:00) 

Sales strategies and customer requests (25:13)

Pest control safety and standard operating procedures (28:56)

Topics include:

Introduction (0:00)

Jake's experience and perspective (2:10)

Golden handcuffs and career choices (11:08)

Door-to-door pest control experiences (13:42)

Community involvement in pest control (21:44)

Maintaining presence with customers (23:15)

Personalized touch and building trust (26:42)

The blessings of pest control (30:50)

Introduction (0:00)

How the Bug Bux podcast has evolved (2:27)

Allan's journey with the podcast (3:23)

Sharing ideas and questions in the Bug Bux Facebook Group (9:38) 

Value comes from helping others (18:15) 

Allan's experience and expertise is valuable (19:52) 

Eric's gratitude for networking opportunities (24:41)

Topics include:

Introduction (0:00)

Launching an in-house door-to-door program is difficult (3:00)

 Don't do something you hate (4:33) 

Challenges and cost of door-to-door (7:55) 

Consider pros and cons carefully (16:49) 

Balancing growth and cost (19:20) 

Building a door-to-door team requires dedication (27:20)

Topics include:

Introduction (0:00) 

Essential clauses for pest control service agreements (4:05)

Importance of clear service agreements (5:14) 

Building credibility (11:28) 

Agreements and contracts (17:05)

Walk through the service agreement confidently (19:12)

Topics include:

Create measurable, accountable marketing relationships (1:54)

Qualified lead ratio is important (5:31) 

Efficiency vs speed in marketing (10:44)

Understand lead goals and phasing (18:04) 

Forecast lead performance using data (24:12)

Measure performance for company success (28:30)

Topics include -

Stable industry with growth opportunities (2:30)
Pest control industry has low barrier to entry (5:33) 
Service is key for success (11:41) 
Networking and community are valuable (21:18)
Purpose and networking in the industry (23:48)

Subscription-based services and customer retention (3:10)

Long-term vision and strategy (8:19)

Implementing changes in your PCC (16:11)

Subscription-based billing and its benefits (20:30)

Topics include:

Focus on your “why” (4:43)

Evaluate goals for greater success (9:44)

Setting goals and reviewing them regularly (10:53)

Leadership is about delegation (19:57)

Align goals for greater impact (22:28)

Don’t quit, Keep pushing forward (29:46)

Special deals for Bug Bux+ members (32:48)

Topics include:

Where to start (1:50) 

Technician performance examples (3:07) 

Using a structured format (12:58) 

Getting non-performance related feedback (18:34) 

Teaching your team to self-evaluate (20:15)

Ten easy steps for a simple and effecting performance review (21:22)

2:18 Being a jack of all trades.

5:19 How to look at adding new services.

7:44 Focus 90% on what you know.

9:34 What drives your economic engine?

11:45 Why are we doing this?

14:41 Focus on what you are good at.

19:48 How to cross sell your current list.

22:08 Monetizing your home services.

Prohibited and restricted content - Local Guides Help

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Episode 33 “The Facts and Fallacies of Scaling a Pest Control Company with Digital Marketing” dropped on May 26th, 2022 

Episode 39 “Why Marketing is Worth the Investment for Your Pest Control Company” dropped on July 7th, 2022

Episode 57 “How to Optimize Your Website for SEO” dropped November 10th, 2022

Episode 65: “Tips to Help Convert Your Leads Into Revenue with Expert Mat Rogers” dropped January 12th, 2023

Although implementing price increases can be intimidating, it is a necessary measure to optimize profits and secure the longevity of your pest control company.

Thank you to everyone that participated. Listeners can submit questions for future episodes in the Bug Bux Facebook Group.

Bug Bux | Facebook

craig@contattomarketing.com

https://bit.ly/3yMEciT

In addition, Preston discusses his leadership program and how he retains talent by providing his team with personal development opportunities outside of the business.