Managing Dental Drama

What is a Directly Responsible Individual?

Mon, 04 May 2026 05:00:00 -0500

Check this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You’re-It Person”. They discuss what a DRI and how it helps in managing a great team, inspiring confidence in your team members, and lightening the load on the practice owner and manager. If you want an inspiring way to get the best out of your team, listen to this episode!

👉Video Episode Link

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Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today!

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The Importance of Patient Care

Mon, 27 Apr 2026 05:00:00 -0500

Need a little motivation for today? Bethany gets on a self-proclaimed soapbox today, but hopefully one that will inspire and encourage all dental professionals today. She shares of a recent encounter she had with a health provider that reminded her about the importance of what we do on a daily basis. Through dentistry and through relationships, we have the opportunity to be impactful. Today is a day to be reminded that what we do truly matters. Be encouraged today as you listen to Bethany’s important reminder!

📣LAST WEEK FOR APRIL CONTENT!! Don’t miss it! Learn all about transformation in this month’s content. Become a subscriber TODAY!

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Encore Performance

Mon, 20 Apr 2026 05:00:00 -0500

Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients.

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Friday, September 18, from 8:30 – 4:30

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Medical Emergencies Matter

Mon, 13 Apr 2026 05:00:00 -0500

In a residual theme of “going deep”, Dr. Kuba and Bethany dig into a weighty and important topic today – medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today!

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Friday, September 18 from 8:30 – 4:30

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Dr. Kuba’s Therapy Session

Mon, 06 Apr 2026 05:00:00 -0500

Dr. Kuba spills the beans today. In complete vulnerability she discusses the recent opening (and closing) of her second location. She unpacks all of the emotions and thought that went into turning the page on this new and exciting venture in her life. At times, life throws curve balls your way, and you have to react, to pivot. Today’s episode focuses on the importance of pivoting and then fighting against the feelings of regret, disappointment, and even guilt and instead forcing yourself to see the silver lining in it all. Welcome to Dr. Kuba’s therapy session!

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Friday, September 18 from 8:30 – 4:30

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📣April Content is available TODAY!! Learn all about transformation in this month’s content. Become a subscriber TODAY!

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Going Deep – Stress, Relationships, and Isolation

Mon, 30 Mar 2026 05:00:00 -0500

Bethany and Dr. Kuba take a more serious tone today as they address the very real hardships of leadership, management, and practice ownership. The bottom line is – it is extremely difficult. Struggling to successfully manage a dental practice and team is so challenging, in fact, that it can feel isolating…..like nobody truly understands the stresses of it all. The isolation can often lead to loneliness and even relationship struggles. Dr. Kuba reflects on how her expectations of her husband changed over the course of practice ownership and how she learned to find support in a variety of ways. While this episode is deep, it is absolutely essential to wrestle through this topic in order to comfort and positive coping strategies.

📣March Subscriber Content Going Away This Week!! Become a subscriber TODAY to access March content.

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Is AI Taking Over?

Mon, 23 Mar 2026 05:00:00 -0500

So, what is all the buzz about AI? Dr. Kuba wants to know and puts Bethany on the spot for her take on AI. Together, they discuss what this new trend is and if it is truly something new and exciting. Bethany shares some of her client’s experiences with how they have incorporated AI into their practices and addresses the highlights and possibilities of implementation as well as her own personal reservations. She gives advice to listeners on how to begin implementing new technology into daily practice life. If you’ve been wondering about the AI buzz, then this episode is for you!

📣March Subscriber Content Available!!

Free subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today!

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Management Tool Kit: Salary Review

Mon, 16 Mar 2026 07:00:00 -0500

One of the most common questions that Bethany gets is, “When should I give a raise?” In this episode, Dr. Kuba and Bethany unpack the mystery of salary and hourly increases. Their advice is to ensure that the team has a clear understanding of when and how often pay will be reevaluated. This clarity will prevent employees from asking for a raise, which seems to be every practice owner’s worst nightmare. Dive into this episode for more details on how to conduct salary reviews and what to expect in these meetings. Team pay is certainly a stressful aspect of practice ownership, but this episode will provide some thoughts and ideas to guide the owner through the process.

Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics:

What is a salary review?
Are salary reviews the same thing as performance reviews?
The importance of a full compensation package
Remaining competitive in pay

📣Make sure you check out the HUB!! Don’t waste time creating resources from the ground up. Let us help! Find documents related to morning huddles, offer letters, performance reviews, treatment acceptance, consent forms, and SO much more!!

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Real vs. Not Real

Mon, 09 Mar 2026 05:00:00 -0500

Are you ever stuck in a situation in your practice where you wonder – is this happening elsewhere? Or am I the only one? Bethany gets the opportunity to field “real vs. not-real” questions from her clients all the time. She often helps them decipher if they are truly alone in their struggles or are struggling along with the rest of the dental community. In today’s episode, she tackles four recent scenarios, rumors, and trends that she deems either real or not real. Find some comfort and encouragement today as you navigate how connected your situation is to others.

📣March Subscriber Content Available!!

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Patient Retention = A Big Deal

Mon, 02 Mar 2026 07:00:00 -0600

So what is the big deal with patient retention? Dr. Kuba and Bethany dig into this topic today to discuss why this buzzword is so prominent amongst dentists and consultants alike. Bethany discusses multiple different ways to look at the category of retention and then describes why this number is a litmus test for health in most dental practices. This is definitely an episode you do not want to miss!

Want to watch the episode instead?! Check it out here! 👈

March content officially dropped today!! If you want to get through the storms (especially those negative reviews!), then you need to subscribe TODAY! ---> Patreon Subscriber Link

Free subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! ---> Free Webinar Link

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Dentist Arrested??

Mon, 23 Feb 2026 06:00:00 -0600

It’s all over the news. Impossible to miss, unfortunately. Dr. Kuba and Bethany grab their vomit bags and discuss this news story. This is every practice owner/team’s nightmare…..this kind of national story that brings scathing comments, negative reviews, and a dark cloud of despair, no doubt. Dr. Kuba asks the plaguing question – can dentists truly ever take a break? This is the fear that every practice owner has – you leave town and something catastrophic occurs. Listen to today’s episode as Dr. Kuba and Bethany process this situation.

Want to watch the episode instead?! Check it out here!

📣This is the last week of the February content, so don’t miss it!! We even have abbreviated tips for those of you who are running behind in February. If you want to turn up the love in February, then you need to subscribe TODAY!

Free Webinar Link

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Olympic Inspiration

Mon, 16 Feb 2026 05:00:00 -0600

Are you watching the Olympics? Well, Bethany is. She admits that the only thing on her TV for the last week has been the Olympics. She draws inspiration from these athletes in today’s episode and challenges all listeners to harness the power of the Olympics. She reminds everyone of the importance of being dedicated to the profession of dentistry like the elite athletes are dedicated to their sport. If your are looking for some Monday inspiration, then look no further than today’s episode!

📣February content available!! We even have abbreviated tips for those of you who are running behind in February. If you want to turn up the love in February, then you need to subscribe TODAY!

Morning huddle is critical to success, so check out Bethany’s website AND our hub for some great resources.

https://www.hellobethany.com/about-3

https://www.hellobethany.com/category/all-products?page=2

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Leadership Fails

Mon, 09 Feb 2026 05:00:00 -0600

Today, we turn the tables and ask the question…..What if the leaders are failing? It is, no doubt, a question that has nagged at the back of some of our listener’s minds. It is a valid question, albeit uncomfortable, but valid. So, Dr. Kuba and Bethany tackle this topic in today’s episode. What choice does a team member have when their doctor or their manager seems to be the problem? What steps, if any, should they take?

📣February content officially available!! If you want to turn up the love in February, then you need to subscribe TODAY!

More leadership options to come, but check out Bethany’s website AND our hub for some great resources.

https://www.hellobethany.com/about-3

https://www.hellobethany.com/category/all-products?page=2

Don't forget to check out our social media for more
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Managing Dental Drama Membership Club Sign Up

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Snow, Ice, Practice Closure. Oh my!

Mon, 02 Feb 2026 05:00:00 -0600

Closing the practice for a day, two, or five is an extremely difficult decision. Whether it is due to snow, a water leak, or a broken compressor, there are multiple factors when considering a practice closure. In this episode, Dr. Kuba and Bethany discuss what to consider with patients during a practice closure. They remind listeners about the importance of clear communication with patients as well as the importance of preparation for unexpected closures. They also focus on what to consider with team members during closures. This is an important subject, so listen up!

📣February content officially available!! If you want to turn up the love in February, then you need to subscribe TODAY!

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Feedback Free Society

Mon, 26 Jan 2026 05:00:00 -0600

Have you noticed the fragility of the human psyche? One harsh word can crumble someone’s confidence or inflame it. In the workplace, corrective feedback has become incredibly challenging. Leaders must delicately balance corrective conversations and often find themselves avoiding them all together. Dr. Kuba and Bethany tackle this topic in today’s episode.

📣January content available!! If you want to start the year right, then you need to get on it TODAY! This month’s content includes:

January 5th Managing Dental Drama episode continuation – Be the GOAT
Annual Practice Management Plan
Monthly ADMIN Day Topic List
Build Your Support Team Plan
Plus 6 Creative Team Building Ideas

All for $69.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!

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Friday, September 18, 2026 from 8:30 – 4:30
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Insurance Saga 2026

Mon, 19 Jan 2026 05:00:00 -0600

It has been a while since Bethany and Dr. Kuba have tackled the ugly topic of insurance. They jump right into tough topics in their first 2026 episode together! Insurance ranks at the top of their list. After a recent incident with a parent who was frustrated about insurance coverage (or lack, thereof), the situation was brought to Dr. Kuba’s attention and ultimately to Bethany’s attention as well. It reopened dialogue regarding the shenanigans of dental insurance. Listen in to this refreshed conversation!

📣January content available!! If you want to start the year right, then you need to get on it TODAY! This month’s content includes:

January 5th Managing Dental Drama episode continuation – Be the GOAT
Annual Practice Management Plan
Monthly ADMIN Day Topic List
Build Your Support Team Plan
Plus 6 Creative Team Building Ideas

All for $69.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!

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Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Behind the Scenes with Bethany’s Husband

Mon, 12 Jan 2026 00:00:00 -0600

Meet Bethany’s husband! He gets put on the spot today to answer some burning questions. As a high school economics and government teacher, his insight into current economic trends is always a support for Bethany as she consults with her clients. Listeners get a small piece of this insight in today’s episode. He also reflects back on the history of Bethany Consulting and shares his top tips for dental professionals. You don’t want to miss those tips! They are solid! Finally, he wraps up with a few fun facts about Bethany, Bethany Consulting, and the Subscription.

📣January content available!! If you want to start the year right, then you need to get on it TODAY! This month’s content includes:

January 5th Managing Dental Drama episode continuation – Be the GOAT
Annual Practice Management Plan
Monthly ADMIN Day Topic List
Build Your Support Team Plan
Plus 6 Creative Team Building Ideas

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

🔒Bonus Episode: Be the GOAT! Part 2

Mon, 05 Jan 2026 07:00:00 -0600

This is a clip from our January bonus episode that continues the Be the GOAT! episode, available exclusively to our Patreon subscribers.

To unlock the full bonus episode, head to patreon.com/managingdentaldrama

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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Be the GOAT!

Mon, 05 Jan 2026 05:00:00 -0600

There is no better way to kick things off in 2026 than to get some inspiration from nature – specifically from Bethany’s Nigerian Dwarf goats! In this episode, Bethany shares the lessons she has learned over the last couple of weeks as she has helped 7 of her goats get through birthing a total of 15 kids. Nature is a powerful teacher, so there are core lessons that we can ponder upon and ultimately incorporate into life and practice ownership.

📣January content available!! If you want to start the year right, then you need to get on it TODAY! This month’s content includes:

January 5th Managing Dental Drama episode continuation – Be the GOAT
Annual Practice Management Plan
Monthly ADMIN Day Topic List
Build Your Support Team Plan
Plus 6 Creative Team Building Ideas

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Holiday How-To

Mon, 22 Dec 2025 05:00:00 -0600

Happy Holidays! With time off (hopefully) in the not-so-distant future, it is important that your patients AND team are prepared for any holiday closure time. Patients should ideally be made aware of any practice closures in advance. Emails, texts, or custom recorded voicemails are the best way to ensure that patients know you are closed AND know what to do if they have a dental emergency. Your team also needs to know the expectations for checking email, voicemail, and text messages while the practice is closed. Listen in to these reminders to ensure that you are fully prepared for any time off this week!

📣December content available! Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed give you tools for End of Year Reflection
Versions of Rest Quiz
Develop a Rest Plan
End of Year Reflection Questions
Plus 6 Creative Team Building Ideas

All for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Get 2025 pricing TODAY!!

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Friday, September 18, 2026 from 8:30 – 4:30
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Team Holiday Bonuses and Gifts

Mon, 15 Dec 2025 05:00:00 -0600

This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much should I pay my team members? Should I do an equal amount or vary the amounts based on longevity? If we do a Holiday party, should I pay the team for the hours? All of the questions and more are covered by Dr. Kuba and Bethany in this episode. The end of the year is an important time to show appreciation, but there is much to consider and weigh out. So, listen in!

Previous Episodes Worth Revisiting:
Creative Team Building Ideas
The Basics of Team Building

📣December content now available! Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed give you tools for End of Year Reflection
Versions of Rest Quiz
Develop a Rest Plan
End of Year Reflection Questions
Plus 6 Creative Team Building Ideas

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Top Year End Tips

Mon, 08 Dec 2025 05:00:00 -0600

It is that time of year – you have a list of things to do that is nearly a mile long. Your mind is scrambled, and you are trying to remember what you need to do for the practice and team to wrap up 2025 nicely. Dr. Kuba and Bethany are here to help! Together, they put together a list of their top year-end tips and reminders. Some of the items are easy to forget, like evaluating your fee schedule, while others are more challenging like evaluating your A/R trends. Nonetheless, this episode will help you maximize the last few weeks of this year to ensure that everything is checked off your list (and hopefully you don’t have to check it twice!).

If you’re a subscriber, don’t miss the BLACK FRIDAY SALE on the Hub. For the next 3 days, all Hub resources are 50% off!!

A Bonus Episode designed give you tools for End of Year Reflection
Versions of Rest Quiz
Develop a Rest Plan
End of Year Reflection Questions
Plus 6 Creative Team Building Ideas

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Dr. Jones Surprises Bethany

Mon, 01 Dec 2025 05:00:00 -0600

It is not often that Bethany’s plans are usurped, but Dr. Jones pulls it off today. Bethany had teed up a completely different subject for today’s episode, but Dr. Jones had a different plan and turned the tables! He took a trip down memory lane and focused on the story of Bethany’s life, all of the nitty-gritty details that made Bethany squirm in her seat. As they reflect together, they marvel at how when we lean into our natural strengths, we can end up with a career that really does bring us joy. Grab your popcorn and listen to Bethany squirm on this one!

If you’re a subscriber, don’t miss the BLACK FRIDAY SALE on the Hub. For the next 10 days, all Hub resources are 50% off!!

📣December content now available! Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed give you tools for End of Year Reflection
Versions of Rest Quiz
Develop a Rest Plan
End of Year Reflection Questions
Plus 6 Creative Team Building Ideas

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Slow Down and Reflect

Mon, 24 Nov 2025 05:00:00 -0600

It’s Thanksgiving Week! So, Bethany traps Dr. Kuba and convinces her to be extremely vulnerable and answer some annual reflection questions LIVE and on the spot! Thankfully, Dr. Kuba obliges, giving listeners an opportunity to not only learn about how to end the year in reflection, but also giving listeners an opportunity to hear how she herself reflects. Together, Dr. Kuba and Bethany discuss the importance of slowing down at this time of year and taking the time to truly reflect back on the year so that you can better prepare for 2026. Get your pen and paper out for this one!

Need some reflection resources? We’ve got you covered! Yearly Reflection and Planning Bundle on THE HUB

📣This is the LAST WEEK for November content. Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes
S.W.O.T. Practice Analysis
S.W.O.T. Take Aways
Compliance Tips
Plus 6 Creative Team Building Ideas

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

FULL BONUS EPISODE – Practice Vision

Mon, 17 Nov 2025 05:00:00 -0600

They have gone mad!! In a season of gratitude, Dr. Kuba and Bethany want to gift all listeners with a full bonus episode. So here it is!! Today’s episode is the very first bonus episode, which aired in November 2024. They discuss an incredibly important topic – vision. As 2025 comes to a close, it is critical to take a step back and truly evaluate the practice vision and the potential hurdles that are preventing that vision from coming to fruition. Use today’s episode as a tool for evaluating your vision, the roadblocks to your vision, and the steps you can take to unlock your vision. For additional resources on this subject, visit The Hub:

Yearly Reflection and Planning

Team Feedback Bundle

Practice Vision Bundle

📣2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes
S.W.O.T. Practice Analysis
S.W.O.T. Take Aways
Compliance Tips
Plus 6 Creative Team Building Ideas

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Inquire or register TODAY: HelloBethany.com

To Hire or To Fire, That is the Question

Mon, 10 Nov 2025 05:00:00 -0600

How do you know if the person you recently hired is the right one? In this episode, Dr. Kuba and Bethany discuss three recent examples where practice owners are evaluating this very question. At the 60 day point, one practice owner is already beginning to doubt her clinical assistant’s skillset. Another practice owner is trying to decide if it’s worth continuing to invest in his newest assistant who continues to buck the cultural norms of his practice. And yet, another practice owner likes her newest assistant (of 18 months) but the team can’t stand her. Dr. Kuba gives her advice in each of these three scenarios in hopes that listeners have tools to use when they are trying to decide whether to hire or fire.

Previous Episodes Worth Revisiting:

When to Call it Quits on an Employee

How to Effectively Welcome a New Employee

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣NOVEMBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes
S.W.O.T. Practice Analysis
S.W.O.T. Take Aways
Compliance Tips
Plus 6 Creative Team Building Ideas

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
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When Team Members Won’t Follow the Lead

Mon, 03 Nov 2025 05:00:00 -0600

Changes in a practice are necessary. At times, changes are thrust upon a team, forcing them to pivot. Other times, the practice owner is watching the horizon for economic, technological, or financial impacts that may also force change. Regardless, change is necessary at times and also desirable at times. So, it can be extremely disheartening to have a team that refuses to follow their leader into new changes. In this episode, Dr. Kuba and Bethany discuss the difficultly of change and yet the importance of it. They also discuss how to view and manage team members that may be resisting the revisions. They end with an important message for all practice owners and team members – don’t be a dingbat!

Previous Episodes Worth Revisiting:

How to Help Your Team Bear Fruit

Dental Practice Owners are Leaders

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣NOVEMBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes
S.W.O.T. Practice Analysis
S.W.O.T. Take Aways
Compliance Tips
Plus 6 Creative Team Building Ideas

Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

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Sickening Mistakes

Mon, 27 Oct 2025 05:00:00 -0500

Every once in a while, hopefully rarely, you get smacked with terribly sickening mistakes. There is a long list of “small mistakes” that practices make that feel less consequential – like incorrectly spelling a patient’s name, communicating the wrong appointment date/time to a patient, or collecting an incorrect amount for treatment rendered. However, this episode focuses on some haunting mistakes that were brought to Dr. Kuba and Bethany’s attention. In these situations, mistakes were made by team members and associates, leaving the practice owners terribly exposed and at risk. Take your blood pressure medicine, and listen in!

Previous Episodes Worth Revisiting:

Details Matter – The Importance of Clinical Documentation

S1: Episode 29 – Thirty Positive Thoughts in Less Than Thirty Minutes

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣LAST WEEK OF OCTOBER CONTENT!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset.
Patient Communication Role Play Activity
Management Toolkit – Managing Different Personalities
Plus 6 Creative Team Building Ideas

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Forty-Seven Years in Dentistry = Wisdom You Need

Mon, 20 Oct 2025 05:00:00 -0500

Thank goodness that Dr. Jones is back in town! After 47 years in dentistry, Dr. Kuba and Bethany have burning questions for him, so Bethany traps him in the studio to record. In this episode, he answers questions like, “With four kids and twelve grandkids, would you recommend dentistry to any of your kids/grandkids?, “For new owners, what do you think is the wisest investment?,” and “Are you a member of organized dentistry, why or why not?”. He tackles these questions and more. Listen closely to forty-seven years of wisdom!

Previous Episodes Worth Revisiting:

Quality Referral Processes for Premium Patient Care

Dr. Jones Discusses Building the Practice You Envision

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣OCTOBER CONTENT AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset.
Patient Communication Role Play Activity
Management Toolkit – Managing Different Personalities
Plus 6 Creative Team Building Ideas

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Gossip, Backstabbing, and Drama, Oh my

Mon, 13 Oct 2025 05:00:00 -0500

Dr. Kuba is back in the studio today and is putting Bethany on the spot. While she appreciated the advice from the previous episode, she felt like the examples were missing. What rumor mill? And was the advice actually implementable? She and Bethany discuss specific instances where team members bring the drama. They also discuss if the advice is actionable.

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣OCTOBER CONTENT AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset.
Patient Communication Role Play Activity
Management Toolkit – Managing Different Personalities
Plus 6 Creative Team Building Ideas

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Rumor Mill Chaos

Mon, 06 Oct 2025 05:00:00 -0500

Some practices are plagued with rumor mill problems while other practices are lucky enough to only have to deal with gossip girls on occasion. Either way, an active rumor mill can wreak havoc on a time. It can be a major determining factor in employee retention. It can diminish the efficiency of team members, thus impacting the productivity of the office. It can also lead to explosive meetings or events. Addressing gossip problems on your team take swift action. Listen to Bethany give key tips for addressing rumor mill problems.

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣OCTOBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes:

A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset.
Patient Communication Role Play Activity
Management Toolkit – Managing Different Personalities
Plus 6 Creative Team Building Ideas

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

When to Fire Patients

Mon, 29 Sep 2025 05:00:00 -0500

Dr. Kuba and Bethany discuss a gut wrenching issue today – when to fire patients, how to fire patients, and everything else related to this topic. They reflect back on a recent episode where Dr. Jones described an unruly patient. Together, they discuss the pros and cons of firing a patient as well as the underlying question of “How do you know when it is the right time to fire a patient?” It is a difficult subject that plagues practice owners from time to time, so tune in to hear tips and points to consider before you decide to fire a patient from your practice.

Previous Episodes Worth Revisiting:

Dr. Jones Divulges His Worst Moments as a Practice Owner

How to Respond to Angry and Unhappy Patients

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣LAST WEEK TO GET SEPTEMBER CONTENT - SUBSCRIBE TODAY!! Where else can you get:

Phone Training for your team
Sucktember Down Time Task List
Call Audit Document
Schedule Template “How To” AND…
Schedule Template examples
Plus 6 Creative Team Building Ideas

All for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Personality Impacts Culture

Mon, 22 Sep 2025 05:00:00 -0500

Dr. Kuba and Bethany revisit culture but in a slightly different way today. They look at the personalities that impact the culture the most. In other words, they discuss the most influential personalities on the team (sanguine and cholerics). If your culture seems slightly “off,” or recently went through a dramatic turn of events, it is worth your time to consider the impact of the most dynamic people on your team. They have the ability to very easily sway your team in one direction or the other. So, it is prudent to consider their impact on your team!

Previous Episodes Worth Revisiting:

Personalities on Parade

Patient Personalities on Parade

⭐2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣WHAT ARE YOU WAITING FOR???? - SUBSCRIBE TODAY!! Where else can you get:

Phone Training for your team
Sucktember Down Time Task List
Call Audit Document
Schedule Template “How To” AND…
Schedule Template examples
Plus 6 Creative Team Building Ideas

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Managing Dental Drama FB
Managing Dental Drama IG

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Inquire or register TODAY: HelloBethany.com

Are We Making Our Patients Feel Dumb?

Mon, 15 Sep 2025 05:00:00 -0500

Dr. Kuba and Bethany dig in to an all-important topic – patient communication. In this episode, Dr. Kuba shares a recent restaurant experience and how the communication was off throughout the entire meal. Ultimately, she felt like she was treated like she was an idiot. She began to wonder how often patients feel like idiots in our office. She and Bethany discuss the value of good listening to ensure that smooth and respectful communication can occur.

📣SUBSCRIBE TODAY!! Where else can you get:

Phone Training for your team
Sucktember Down Time Task List
Call Audit Document
Schedule Template “How To” AND…
Schedule Template examples
Plus 6 Creative Team Building Ideas

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Here are some of our favorites!

Hiring Forms and Interview Documents

Downtime Checklists Bundle

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Sucktember – What to Do With Staff When the Schedule is Slow

Mon, 08 Sep 2025 05:00:00 -0500

September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to have a slow-time game plan to ensure that the practice bounces back quickly.

Previous Episodes Worth Revisiting:

Sucktember Task List – Making a Sucky Month Profitable

Low Cost Marketing Strategies

📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Dr. Jones Divulges His Worst Moments as a Practice Owner

Mon, 01 Sep 2025 05:00:00 -0500

Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he’s made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made completely solo. As he relives each of these “worst” scenarios, he finds silver lining in each of them. While all of the events discussed are negative, he encourages listeners to fight for the positive in all things.

Previous Episodes Worth Revisiting:

The “Surface Pressure” is Killing Me, Now What?

An Interview with Bethany’s Dad – Dr. Jones

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

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Managing Dental Drama FB
Managing Dental Drama IG

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Phone Skills = First (or Last) Impression

Mon, 25 Aug 2025 05:00:00 -0500

Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a patient away. Dr. Kuba and Bethany jump into this very important topic in today’s episode. When is the last time that you considered the way in which your phones are answered? The impact of the phone is incredible, so listen closely!

Previous Episodes Worth Revisiting:

The Basics of Team Building

How to Tackle Uncomfortable Conversations with Employees

📣LAST WEEK FOR AUGUST CONTENT!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” Be sure to check out our annual subscription which gives you a 15% off discount!

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

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When Team Members Fail to Show Up for Team Building

Mon, 18 Aug 2025 05:00:00 -0500

Team building events are an important part of building successful team members, but what do you do when team members fail to show up for these important and often costly events? Dr. Kuba shares a colleagues frustration when after careful planning for an expensive team building weekend, two team members bail with less than 24 hours-notice. In this episode, she and Bethany discuss the frustration of this scenario, but also discuss the solutions to it. In addition, they dig into why this may happen, and they have a special challenge to team members.

Previous Episodes Worth Revisiting:

The Basics of Team Building

How to Tackle Uncomfortable Conversations with Employees

📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Big Fish – The Nature of Boss and Team

Mon, 11 Aug 2025 05:00:00 -0500

As if last week’s “Male vs. Female” episode was not enough, Dr. Kuba and Bethany go in even further on difficult topics. Bethany summarizes some upsetting details from a client’s recent drama and discusses the specifics with Dr. Kuba. They both talk about the challenges of being equal to team members while also still having to be “boss.” When the balance gets out of whack, team members can rise up and challenge authority or develop unhealthy expectations of the practice owner. For gut-wrenching examples and dialogue, tune in!

Previous Episodes Worth Revisiting:

When a Rotten Apple (or Employee) Spoils the Bunch

When Employees Feel Entitled

At the beginning of this episode, Dr. Kuba calls ALL listeners to submit a written OR verbal account of how you took a tip from one of the episodes and used it in your practice. We want to hear from you!! Simply click the link below to complete the survey, or call 214-326-4605 and leave a voice memo. (Just be sure to include your name and email in your voice memo.) That’s it! As a thank you, you’ll receive one free month of our Level 2 subscription.

Feedback Survey Link

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Male vs. Female Practice Owners

Mon, 04 Aug 2025 05:00:00 -0500

Bethany notices every day the differences between practices led by males and those led by females. While Bethany has avoided doing a podcast on this topic, the impact of gender is simply too strong to ignore. She meets with so many practice owners that are reeling in the aftermath of a gender problem, so she and Dr. Kuba decided to take the plunge today into the murky waters of this subject. Together, they discuss how expectations truly are different for male and female owners, and the reactions of team members most certainly are different. This episode is meant to bring awareness to the impact of gender as well as to encourage female owners/leaders to develop a strategy for leadership that factors in the gender expectations.

Feedback Survey Link

Previous Episodes Worth Revisiting:

Working Mom Guilt

Management Took Kit: Office Policy Manual and Performance Reviews

Managing Dental Drama Subscription

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A Matter of Perspective

Mon, 28 Jul 2025 05:00:00 -0500

Today’s episode is a must listen! Bethany tackles a subject that is near and dear to her heart – perspective/vantage points. She preaches an important thought to both her kids and her clients – at times, our perspective could be completely changed with just a simple step to the right or left. She references those mind-blowing photos that would be completely “normal” with taking the photo from a different vantage point (see link below). In this episode, she talks through several team and patient challenges that could be supported and improved with a slightly different vantage point.

Bethany references this link “18 Photos that Aren’t Really What They Seem.”

https://www.buzzfeed.com/hanifahrahman/confusing-pictures

Previous Episodes Worth Revisiting:

Appreciation Leads to Generosity

How to Respond to Angry and Unhappy Patients

📣CATCH JULY CONTENT BEFORE IT IS GONE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!

Managing Dental Drama Subscription

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When You Suspect an Employee is Leaving

Mon, 21 Jul 2025 05:00:00 -0500

After last week’s episode on stealing employees, Dr. Kuba and Bethany took the time to flip the coin. What if the “word on the street” gets to you and you find out that one of your employees is looking to leave? What do you do? Fight to keep them? Preemptively fire them? Do you resign to the fact that they are gone and begin to build a replacement plan? All of these questions and more are covered in this week’s episode. Listen as Dr. Kuba and Bethany discuss various options to consider when you hear that an employee might be leaving.

Previous Episodes Worth Revisiting:

How to Tackle Uncomfortable Conversations with Employees

Determining the Worth of Employees

📣JULY CONTENT STILL AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!

Managing Dental Drama Subscription

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Inquire or register TODAY: HelloBethany.com

Etiquette When “Stealing” Employees

Mon, 14 Jul 2025 05:00:00 -0500

Dr. Kuba and Bethany are back in the closet today because they have an extra dramatic topic – stealing employees! When should a doctor check references? What are the rules about contacting an existing employer? What if the employee works for somebody that you know – what should you do? Dr. Kuba and Bethany dive deep and talk about some sticky situations that can come up in this process. It is a delicate subject to say the least, but the tips are critical when hiring. So, listen closely!

Previous Episodes Worth Revisiting:

Spotting Employee Burnout

My Employee Quit, Now What?

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Inquire or register TODAY: HelloBethany.com

Dr. Jones Talks About Retirement

Mon, 07 Jul 2025 05:00:00 -0500

Bethany’s dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone’s mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement. Listeners will be eager to know – when is Dr. Jones retiring?? He answers this and much more while also thoroughly discussing this important subject. Whether you are 20 or 92, you do NOT want to miss this episode.

Previous Episodes Worth Revisiting:

An Interview with Bethany’s Dad – Dr. Jones

A Second Interview with Bethany’s Dad – Dr. Jones

📣JULY CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!

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Resources Every Practice Needs

Mon, 30 Jun 2025 05:00:00 -0500

20 minutes – that is all it is going to take to listen to this week’s essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she selects her top four (gasp, only four!?!?) favorite books for practice leaders and teams. Then, she tells listeners the MUST-HAVE professionals to ensure that you are fully supported in your practice and team. At the end of this short episode, you are going to be equipped with foundational resources that will positively impact you and your team, so listen up!

Previous Episodes Worth Revisiting:

The Importance of Mental Health in the Workplace

July 4th Special – HR and Holiday Basics

📣JULY CONTENT RELEASED EARLY!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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When to Call it Quits on an Employee

Mon, 23 Jun 2025 05:00:00 -0500

The hardest decision any leader must make is when to ultimately call it quits on an employee. It is a gut wrenching process that cannot be taken lightly. In this episode, Dr. Kuba and Bethany discuss the importance of giving a team member every opportunity to be successful, and it is important for the practice leader to consider changing the person’s roles and responsibilities to better fit his or her strengths. However, when all options fail, a practice leader must make a decision to part ways with the employee. Listen in to hear all of the thought processes behind this grueling decision.

Previous Episodes Worth Revisiting:

When to Coach and When to Fire Underperforming Employees

How to Fire Employees

📣LAST WEEK - June Bonus Content still available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!

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How to Effectively Welcome a New Employee

Mon, 16 Jun 2025 05:00:00 -0500

First impressions are everything, especially when welcoming a new employee to the team. Just as the leadership team is hoping that they struck gold with their new employee, the new team member is also hoping they risked everything for the right practice. So, these first few days and weeks are critical for setting the right tone and creating a welcoming experience. In this episode, Dr. Kuba and Bethany discuss her second location and the four new team members that she is currently bringing on board. She and Bethany talk about various ways to make the new team members feel welcome while also setting clear role and culture expectations. This episode is a must listen for all practice owners, managers, and team leads!

Previous Episodes Worth Revisiting:

The Basics of Team Building

Thoughts on Employee Retention

📣June Bonus Content available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!

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Summer Fun = Summer Productivity

Mon, 09 Jun 2025 05:00:00 -0500

Bethany’s dad, Dr. Jones, is back!! In this episode, he and Bethany discuss the importance of recognizing that restless energy and even apathy that some team members experience in the summer months. It is hard to stay focused on work when we really want to play. Yet, the summer months can often be productive months for the practice IF we have a team that is focused and willing to work hard. Dr. Jones shares some of the small but significant things he has done with and for his team to create the feeling of fun. By incorporating small and simple moments of fun, team members can scratch the itch of summer fun while still being present and productive for the practice. If you need to have a productive summer, you can’t miss this episode!

Previous Episodes Worth Revisiting:

Staying Motivated Thru 2024

What to Do When I Just Don’t Care

📣June Bonus Content available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!

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Why Training Doesn’t Stick

Mon, 02 Jun 2025 05:00:00 -0500

Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementation. They incorporate several real scenarios of team members and discuss the WHY behind the lack of implementation. In one of the scenarios, an attitude of resistance was the cause, while another scenario proved to be simply a “ceiling” issue. In order to correct a lack of implementation, it is critical that team leaders understand their team’s default so that effective long-term solutions can be made.

Previous Episodes Worth Revisiting:

Staff Accountability

Holding Team Members Accountable

📣June Bonus Content available TODAY!! Dr. Jones joins the bonus episode! He and Bethany discuss the challenge of patient communication. Dr. Jones shares his unconventional way of getting patients to relax through communication. Don’t miss out! Subscribe today!

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How to Get the Most Out of a Dental Conference

Mon, 26 May 2025 12:00:00 -0500

A dental conference can be so incredibly exciting and ALSO so incredibly overwhelming. It is such an investment of time, money, and energy. So, it is critical to get an excellent return on your investment. In this episode, Bethany gives a specific strategy to ensure that every course attendee (includes ALL team members) gets the most out of the conference. In this episode, she tells course participants to set aside a couple of hours to organize course content into actionable items with specific timelines. If you have had or are going to a dental conference, this episode is a MUST listen!!

Previous Episodes Worth Revisiting:

Setting Your Course for Education in 2025

CE Solution – Best Education Course!

⏰📣Don’t miss out on the AAPD special!! For anyone who signs up for the Level 2 Subscription (Practice Pro) by this Saturday, May 31, you get ONE MONTH FREE!! 🫵🎊 Subscribe TODAY!!

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Is Dropping Insurance Right for Me?

Mon, 19 May 2025 05:00:00 -0500

Can my practice survive if I drop insurance? Where should I begin? What if all my patients leave? – These are just a few of the questions that practice leaders ask when considering whether or not to drop an insurance plan or two. Dr. Kuba and Bethany discuss various points of view with this topic and specifically dig into the important topic of the practice surviving and even thriving after an insurance drop.

Insurance MAD World Part One

Insurance MAD World Part Two

May bonus content is available!! Dig into the nitty gritty details this month and learn how to resolve conflict, review systems, and market to the community! Get your practice and team back on track this month and sign up RIGHT NOW!

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Check out THE HUB for the “How to Drop Insurance” bundle which will be live this week! Don’t waste time creating resources and plans from the ground up. Let us help! Find documents related to morning huddles, offer letters, performance reviews, treatment acceptance, consent forms, and SO much more!!

Find Bethany and Dr. Kuba at the AAPD this week! They will have the MOST fun booth in the exhibit hall, so be sure to track us down!

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How to Know if You Need a Second Location

Mon, 12 May 2025 05:00:00 -0500

When do you know if you are TRULY out of space? What are the options to consider to increase space or decrease your patient count? How do you know if you need a second location? In this episode, Dr. Kuba and Bethany discuss the potential highs and the potential lows of starting a second location. They also discuss all of the “signs” that may indicate that you are truly out of space. If you are feeling cramped for space or are thinking about a new business venture with a second location, this episode is for you!

Previous Episodes Worth Revisiting:

Charting Your Course to Contentment

How Many Team Members Do I Need?

Managing Dental Drama Subscription

The HUB is live!! Don’t waste time creating resources from the ground up. Let us help! Find documents related to morning huddles, offer letters, performance reviews, treatment acceptance, consent forms, and SO much more!!

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Working Mom Guilt

Mon, 05 May 2025 05:00:00 -0500

To all of our male listeners, this episode is ABSOLUTELY a must listen for you, even if “Mom” is listed in the title. In this episode, Dr. Kuba and Bethany talk about one thing that is plaguing practice owners, hygienists, RDAs, and business team members alike – working mom guilt. Bethany sits with so many women who are constantly beating themselves up. They want to be better employees but also want to be better moms. They pile expectations on their own shoulders and begin to crumble under the weight of it. Tune in to hear a very freeing perspective from Dr. Kuba and Bethany!

Previous Episodes Worth Revisiting:

The “Surface Pressure” is Killing Me, Now What?

The Importance of Mental Health in the Workplace

May bonus content is available TODAY!! Dig into the nitty gritty details this month and learn how to resolve conflict, review systems, and market to the community! Get your practice and team back on track this month and sign up RIGHT NOW!

Managing Dental Drama Subscription

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Clinical Collaboration with Associates

Mon, 28 Apr 2025 05:00:00 -0500

Associate dentists play an important role in private practice. They come alongside the owning doctor and help to carry out the dentistry needed to care for the patient base so that the practicing owner can see more patients, take more time away from the practice, or utilize freed-up time to focus on the administrative needs of the practice. Yet, associateships can cause problems from time to time. In this episode, Dr. Kuba and Bethany discuss additional “yuck” aspects of associateships, and they give several tips on how to eliminate these potential risks.

Previous Episodes Worth Revisiting:

How to Search for an Associate

Should I Sell My Practice?

April bonus content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW!

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for additional resources at the end of April – The HUB is going to feature so many resources that you need all for individual purchase. Coming soon!

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Navigating Conflict on Your Team

Mon, 21 Apr 2025 05:00:00 -0500

Conflict amongst team members is almost unavoidable. At times, it can hit your perfectly happy team in the most unfortunate way. For others, it could be that conflict is the ongoing saga that always ends with “To be continued….”. It can be exhausting for all parties involved and can absolutely beat down the practice owner or leader. In this episode, Bethany shares of a recent client of hers who was struggling to manage conflict on the team. Despite the manager’s best efforts, things seemed to be getting worse rather than better. Listen to Dr. Kuba and Bethany discuss the details of this conflict and glean little pearls for how to handle situations like these on your team.

Previous Episodes Worth Revisiting:

Personalities on Parade

The Importance of Mental Health in the Workplace

April content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW!

Managing Dental Drama Subscription

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Staff Accountability

Mon, 14 Apr 2025 05:00:00 -0500

At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems are numerous. First, team members can be confused, leading them to spend too much time seeking clarification from others. Second, team members can become inefficient as they use outdated or previously unsuccessful systems. Finally, unfollowed systems can create discord on the team when some diligently follow the protocols while others seem to be slacking. Listen in today as Dr. Kuba and Bethany discuss staff accountability!

Previous Episodes Worth Revisiting:

Task Management – The Art of Getting Things Done

The Highs and Lows of Family Members as Employees

April content is available!! It has practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW!

Managing Dental Drama Subscription

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The Icky Side of Associateships

Mon, 07 Apr 2025 05:00:00 -0500

For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates. From who gets the credit on x-rays to fairly dividing up the new patients, issues can arise. Bethany encourages both the practice owner and the associate to have fair expectations of one another and to approach the relationship with mutual respect. She and Dr. Kuba discuss the importance of clear communication throughout the relationship.

Previous Episodes Worth Revisiting:

Interview with an Associate Dentist – Meet Dr. Michael!

Clear Expectations and Sticky Conversations

April content is officially available TODAY!! It is practice and team boosting ideas including MARKETING tips and suggestions. Get your practice and team back on track this month and sign up RIGHT NOW!

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Marketing Matters

Mon, 31 Mar 2025 05:00:00 -0500

New patients are essential to not only the growth of a practice but also to the maintenance of a practice. Because it is impossible to keep every single patient in the practice forever, new patients become critical to maintaining (or growing) the size of the patient base as well as the productivity of the practice. In this episode, Dr. Kuba and Bethany discuss the various types of marketing and the importance of having a well-rounded marketing plan. Bethany warns listeners not to put all of their marketing dollars into one basket. A diverse and strategic plan is key!

Previous Episodes Worth Revisiting:

Low Cost Marketing Strategies

Branding in Dentistry – What it Takes to Stand Out

March Content expires this week! Don’t miss out on it! Subscribers get access to “Part Two” of last week’s episode “A Team Revolts,” so subscribe today! April bonus content is packed with great marketing ideas, so don’t wait!

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future!

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba have opened up some more dates for the CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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When a Team Revolts (Kuba, Keep Your Shoe)

Mon, 24 Mar 2025 05:00:00 -0500

Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necessary changes, Bethany suggests a couple of schedule changes to Dr. Kuba. The team was not a fan of the changes! Dr. Kuba and Bethany dialogue about what they could have done differently and give advice to practice owners on how to make effective changes in their practices.

Previous Episodes Worth Revisiting:

S3:Episode 29 – How to Solicit Genuine Feedback from Employees

S2:Episode 45 – When Team Members Complains

March Content available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!!

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

When to Shut Up

Sun, 16 Mar 2025 23:00:00 -0500

In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, they dedicate an entire episode to the important topic of “When to Shut Up.” Together, they discuss several examples of when it is better to stay quiet than to speak. Here’s to hoping that this episode leaves you speechless!

Previous Episodes Worth Revisiting:

An Interview with Bethany’s Dad – Dr. Jones

Featuring YOUR Voices

March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!!

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

The Aftermath of Compensation Reviews

Mon, 10 Mar 2025 05:00:00 -0500

After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let down after they were complete. She and Bethany dialogue about the real reactions to expect as well as how to mentally and emotionally prepare for these meetings.

Previous Episodes Worth Revisiting:

How to Conduct Compensation Reviews

When Employees Feel Entitled

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future!

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Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Coaching to Improve Performance

Mon, 03 Mar 2025 05:00:00 -0600

It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse’s career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who brings so much to the team. Replacing him or her seems like an impossible task, and yet it must be done. In this episode, Dr. Kuba and Bethany discuss the importance of a good onboarding program for new team members. Together they discuss specific ways to ensure that you are coaching your new team member into better performance.

Previous Episodes Worth Revisiting:

Peer Feedback Forms

How to Solicit Genuine Feedback from Employees

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future!

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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How to Search for an Associate

Mon, 24 Feb 2025 05:00:00 -0600

Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associate search process. Together, she and Bethany discuss the specifics of how to search for a doctor to join your team. They start by reviewing how to market the position, and they finish by discussing finding the right fit for your practice.

Previous Episodes Worth Revisiting:

Making Associateships Win/Win

Hiring an Associate Series – Part One

Last week of February content! Last chance to get 50% off your first month - Subscribe Today!!

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future!

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Friday, September 18, 2026 from 8:30 – 4:30
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How to Respond to Angry and Unhappy Patients

Mon, 17 Feb 2025 05:00:00 -0600

With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their own pluses and minuses. In this episode, Dr. Kuba and Bethany discuss a few different angry patient scenarios. They each share their perspective on how they think it should be handled. Finally, Bethany encourages all listeners to pick a consistent response – one that can be implemented across most circumstances.

Previous Episode Worth Revisiting:
Disgruntled Patients

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February Bonus Episode

Tue, 11 Feb 2025 07:00:00 -0600

In this exclusive bonus episode, we continue the conversation from January 20th’s "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens when transparency goes wrong? Learn how to strike the perfect balance between transparency, spending, and communication to create a more productive and trusting environment in your practice.

Why You Should Listen:

Wondering how much financial transparency is too much for your dental team? We break it down for you.
Discover the strategies that’ll help you get your team on board with your financial decisions without causing friction.
Get actionable tips on balancing team culture investments with maintaining profitability.
Hear how you can completely transform how your team views their compensation and involvement in your practice’s financial health.

🚨 Don’t miss out! 🚨
Click the link below to sign up and hear the rest of the bonus episode!

We’re also running a limited-time promotion—get 50% off your first month when you subscribe! But hurry, this offer ends on 2/28!

👉 Managing Dental Drama Subscription

Use promo code: 2025 to claim your discount!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Quality Referral Processes for Premium Patient Care

Mon, 10 Feb 2025 05:00:00 -0600

Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental professionals must coordinate care among medical providers to obtain medical clearances as well as important information regarding medicines/pre-medication recommendations. This coordinated effort is a critical aspect of providing premium quality care for patients. In this episode, Dr. Kuba and Bethany discuss the importance of this process while also talking about the things that often go wrong in the process. Together, they have tips and suggestions for improving relationships amongst referral sources.

Previous Episodes Worth Revisiting:

What is Good Customer Service?

Know THY Practice

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future!

February Bonus Content Now Available! Last chance to get 50% off your first month - Subscribe Today!!

Managing Dental Drama Subscription

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

When Drugs Enter the Workplace

Mon, 03 Feb 2025 05:00:00 -0600

In this exclusive bonus episode, we continue the conversation from January 20th "Compensation Reviews." We explore how sharing financial insights with your team can strengthen relationships and boost morale. But what happens when transparency is mismanaged? Learn how the right balance of spending and communication can lead to a more productive, trusting environment — and what you can do to make it happen at your practice.

Why You Should Listen:

Ever wonder how much financial transparency is too much for your dental team? We break it down for you.
Discover the strategies that can help you get your team onboard with your financial decisions without causing friction.
Get actionable tips on how to strike the right balance between spending on team culture and maintaining profitability.
Hear how you can totally transform your team perspective on their compensation and involvement in your practice’s financial health.

🚨 Don’t miss out! 🚨
Click the link below to sign up and hear the rest of the bonus episode!

We’re also running a limited-time promotion—get 50% off your first month when you subscribe! But hurry, this offer ends on 2/28!

👉 Managing Dental Drama Subscription

Use promo code: 2025 to claim your discount!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

When a Patient Is Injured In Your Practice

Mon, 27 Jan 2025 05:00:00 -0600

It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba’s case, a patient sits on a bench and it breaks. The variety of ways an injury can occur is endless. In this episode, Dr. Kuba walks through a recent injury that occurred in her practice. She and Bethany discuss the nuances of what the team should and should not say and do. They also discuss the importance of making sure your team is trained and ready for the occurrence. This is definitely an episode you do not want to miss!

Previous Episodes Worth Revisiting:
How to Prepare for a Board Complaint
When the Sh!# Really Hits the Fan: Part Two Lawsuit

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: https://www.hellobethany.com/about-3

Managing Dental Drama Subscription

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Managing Dental Drama Membership Club Sign Up

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

How To Conduct Compensation Reviews

Mon, 20 Jan 2025 05:00:00 -0600

On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What does the employee gain from them? How do they help the practice? Are they really necessary? No matter how big or small your practice may be, annual compensation reviews can reap numerous benefits, and this episode unpacks how to prioritize and maximize these annual meetings.

Previous Episodes Worth Revisiting:
Excessive Time Off Requests and Absences
When Team Members Complain

January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

January Bonus Content Available! Subscribe Today!

Managing Dental Drama Subscription

Interested in the Leadership Summit?
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Inquire or register TODAY: HelloBethany.com

Essential Tools for Practice Growth

Wed, 15 Jan 2025 05:00:00 -0600

Dive into the Dental Drama Digest with Bethany!
The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to put the digest’s content into action and and improve your practice!

Don't Miss Out on This Special Subscription Offer!
Get 50% off your first month of our subscription! 🎉
Offer expires February 28th—use code 2025 to activate your discount!

Maximize the Digest with These Tips:
Tip #1: Listen and Read Early
Start the month strong by listening to the bonus episode and reading the digest early. Schedule a consistent time to take in all the content!

Tip #2: Divide and Conquer
Break up the digest into manageable sections throughout the month. Pass along some of the items to your team, or even your spouse.

Tip #3: Focus on the Essentials
For busier months, select one top tip from the digest and make it your priority. Focus on implementing that one key idea.

Tip #4: Team Building
Decide how often you want to schedule team building activities. Choose a frequency that complements your practice, and don’t hesitate to delegate tasks to team members!

Act now to make the most of this exclusive promotion and transform how you approach each month! 🌟

Don't miss out! Sign up now! 👉 Managing Dental Drama Subscription

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

When to Ask for a Raise

Mon, 13 Jan 2025 05:00:00 -0600

Raises and the conversations around raises can be uncomfortable and challenging for both parties involved. That is why Dr. Kuba and Bethany tackle the precursor to raise requests in this episode. They start by dialoguing an important question, “When should I ask for a raise?” Dr. Kuba draws on recent experience with a colleague who had an employee ask for a raise. The raise request took her colleague by surprise. Bethany weighs in on the situation, and then they discuss what qualifications should be considered when giving a raise. This is definitely an episode for all dental professionals!

Previous Episodes Worth Considering:
When Employees Feel Entitled
Blindsided by a Raise Request

January Opportunity – 20% off Consulting Crash Course if you register by
January 31, 2025! Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

January Bonus Content Available! Subscribe Today!

Managing Dental Drama Subscription

**Apple users, we recommend that you sign up through the website first so that you aren’t charged additional iOS fees. Once you’ve signed up, then you can download and utilize the app for subscription content.**

Don't forget to check out our social media for more!
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Setting Your Course for Education in 2025

Mon, 06 Jan 2025 05:00:00 -0600

It is a new year and a new opportunity to make BIG plans for education in 2025! In this episode, Dr. Kuba and Bethany discuss the importance of utilizing the energy and enthusiasm of January to propel you into planning some great education opportunities for you and your team. Open your parameters and include non-dental conferences and get a large pool of opportunities. Then, begin to narrow based on location, time of year, and content. Dr. Kuba discusses the risks of traveling as a team but encourages listeners as she shares about her recent registration of her and her team for the 2025 AAPD. Listen in and get pumped up to find some great CE for you and your team!

Previous Episodes Worth Revisiting:
Taking Control of Your 2024 Schedule
Continuing Education Resources – Some Free and Easy, Some Expensive and More Complex

January Bonus Content Now Available! Subscribe Today!

Managing Dental Drama Subscription

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Inquire or register TODAY: HelloBethany.com

January Bonus Episode: Traveling with Your Team

Mon, 06 Jan 2025 05:00:00 -0600

In this bonus episode of Managing Dental Drama, we’re diving into the details of planning a successful team trip. From managing logistics to fostering team spirit, we explore the ins and outs of creating an event that’s both memorable and impactful. You'll learn how to set clear expectations with contracts, organize travel efficiently, and maintain a positive mindset throughout the process.

🚨Don’t miss out!🚨
Click on the link below to sign up to hear the rest of the bonus episode! 👉Managing Dental Drama Subscription👈

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Maximize 2025: Tools for Dental Practice Success

Tue, 31 Dec 2024 05:00:00 -0600

Bethany highlights three game-changing opportunities designed to help you streamline, strengthen, and elevate your practice in 2025!

The Chart Audit Program
Offers a thorough review of your documentation by experts Dr. Kuba and Dr. Kavitha. With monthly audits, you'll receive a detailed report to enhance your record-keeping, ensure compliance, and minimize risk—all for an affordable rate of $599/month.
To get started, 📩 email Sara at ManagingDentalDramaPodcast@gmail.com.

The Consulting Crash Course
Is a custom two-day workshop for you and your team in the DFW metroplex. This workshop is designed to address your practice’s unique challenges and provide actionable solutions that you can implement right away.
For more details or to reserve your spot:
📩 Email Sara at ManagingDentalDramaPodcast@gmail.com or fill out this short 🔗Consulting Crash Course Interest Form.
⭐If you book by January 31st, you’ll receive a 20% DISCOUNT!⭐

The Podcast Subscription
Unlock exclusive bonus content designed to motivate, inform, and enhance your practice with actionable strategies and expert insights into the latest industry trends. With three tailored tiers, there’s an option perfect for your unique needs!
Sign up now! 👉 Managing Dental Drama Subscription

Connect with the Managing Dental Drama Community!
🦷MDD Membership Club Sign Up

Check us out on social media!
👍MDD Facebook
📸MDD Instagram
📺MDD YouTube

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

2024 Top Ten for Year End

Mon, 30 Dec 2024 05:00:00 -0600

The spotlight is on Bethany today as she focuses on her top ten suggestions, tips, and reminders for the loyal listeners of Managing Dental Drama. She reminds practice owners to put time, energy, and attention into plans and preparation for 2025. In order for 2025 to feel successful, a thoughtful reflection on 2024 is in order. She starts with reminding listeners of the importance of the nitty-gritty. Details matter! It’s the perfect time of year to deep dive into expenses and documentation. It is also important to thoroughly evaluate the trends of 2024 so that 2025 goals can be set accordingly. She encourages listeners to do the hard work of self, team, and practice improvement. Plus, so much more! Get ready for 20 minutes of practical tips!

LAST CHANCE - Don’t forget the Managing Dental Drama Subscription! For December subscribers – Happy Holidays to you!! Dr. Kuba and Bethany are dropping TWO bonus episodes – “The Art of Gift Giving” and “Deescalating Patients in Insurance Conversations.” You don’t want to miss these bonus episodes!

Level 1 Subscribers – Get TWO bonus episodes for $0.67 per day!

Level 2 Subscribers – Get bonus episodes AND a jam-packed digest for $1.67 per day!

Level 3 Subscribers – Get bonus episodes AND the digest AND access to Dr. Kuba/Bethany’s coaching for $6.67 per day!

Managing Dental Drama Subscription

**Apple users, we recommend that you sign up through the website first so that you aren’t charged additional iOS fees. Once you’ve signed up, then you can download and utilize the app for subscription content.**

Previous Episode Worth Revisiting:
Dr. Kuba’s Top Ten for Year End

Don't forget to check out our social media for more
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Managing Dental Drama Membership Club Sign Up

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Team Holiday Bonuses and Gifts

Sun, 15 Dec 2024 05:00:00 -0600

Previous Episodes Worth Revisiting:
Creative Team Building Ideas
The Basics of Team Building

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Conducting Productive Meetings

Mon, 09 Dec 2024 05:00:00 -0600

Dr. Kuba and Bethany tackle an important management topic – team meetings! In order to conduct productive meetings, several key components are critical. In this episode, Dr. Kuba and Bethany discuss the importance of scheduling meetings with consistency and developing a clear agenda. They also encourage practice owners and managers to include team members in the content of the meeting while avoiding the chronic complaint session. Meetings should be solution oriented and should keep the whole team on the same page with important topics and practice decisions. As the year comes to a close and a new year is just around the corner, good and productive meetings can be a true boost for your practice. So, listen closely and get a good plan together!

Don’t forget the Managing Dental Drama Subscription! For December subscribers – Happy Holidays to you!! Dr. Kuba and Bethany are dropping TWO bonus episodes – “The Art of Gift Giving” and “Deescalating Patients in Insurance Conversations.” You don’t want to miss these bonus episodes!

Level 1 Subscribers – Get TWO bonus episodes for $0.67 per day!

Level 2 Subscribers – Get bonus episodes AND a jam-packed digest for $1.67 per day!

Level 3 Subscribers – Get bonus episodes AND the digest AND access to Dr. Kuba/Bethany’s coaching for $6.67 per day!

Managing Dental Drama Subscription

**Apple users, we recommend that you sign up through the website first so that you aren’t charged additional iOS fees. Once you’ve signed up, then you can download and utilize the app for subscription content.**

Don't forget to check out our social media for more
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Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Bonus Episode: Insurance Verbiage to De-escalate Upset Patients

Mon, 02 Dec 2024 07:00:00 -0600

Happy Holidays! This is the second of TWO bonus episodes released this month!🎁

In this episode, Bethany discusses the importance of handling insurance challenges with empathy and understanding. As patients face frustrations with insurance coverage, it's crucial to communicate in a way that doesn’t feel defensive, but instead empowers patients to take action. Bethany also shares practical advice on how to guide patients to resolve issues directly with their insurance providers while offering clear next steps. If you're looking to improve patient relationships and streamline insurance processes, this episode is for you!

🚨Don’t miss out! Click on the link below and pick the subscription that fits your needs! 🚨

👉Managing Dental Drama Subscription 👈

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Bonus Episode: How to Make Your Gifts Count

Mon, 02 Dec 2024 07:00:00 -0600

Happy Holidays! This is the first of TWO bonus episodes released this month! 🎁

The holidays are a perfect time to show your team how much you appreciate them, but finding the right balance can be challenging. In this episode, Bethany and Dr. Kuba share their tips on holiday gifting, whether you're a seasoned practice owner or just getting started. From thoughtful small gestures to bigger surprises, it’s all about showing your team that they are valued and appreciated. Tune in for practical ideas on meaningful gestures that show your gratitude, no matter your budget.

🚨Don’t miss out! Click on the link below and pick the subscription that fits your needs! 🚨

👉Managing Dental Drama Subscription👈

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Staying Motivated Thru 2024

Mon, 02 Dec 2024 05:00:00 -0600

Back by popular demand – Dr. Ludlow! Burn-out is common, and Dr. Ludlow has beaten the odds in so many ways. His large privately owned dental practice continues to grow and change in astounding ways. In fact, Dr. Ludlow excitedly embraces change year after year. So, Bethany asks an all important question of Dr. Ludlow – “How do you continue to stay motivated?” After twenty years in the field, Dr. Ludlow reflects on how he remains excited about his growing dental business. He also shares how he has tweaked his schedule through the years to give him more time and space to reflect and work on the actual business side of dentistry. If you are looking for inspiration, then this episode is for you!

November subscription ends TODAY!!! Click the link below to secure your last chance at the November content. For December subscribers – Happy Holidays to you!! Dr. Kuba and Bethany are dropping TWO bonus episodes – “How to Make Your Gifts Count” and “Insurance Verbiage to De-escalate Upset Patients.” You don’t want to miss these bonus episodes!

Managing Dental Drama Subscription

Previous Episodes Worth Revisiting:
What to Do When I Just Don’t Care
Be YOU – Authentic Leadership

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Generosity on Display

Mon, 25 Nov 2024 05:00:00 -0600

In this episode, Bethany shares multiple heartwarming accounts of doctors who chose random and sweet acts of generosity. On this Thanksgiving week, she hopes that the accounts of others and their acts of appreciation will impact listeners to stretch themselves on the topic of generosity. In addition, reflecting on how others display generosity is only going to inspire new and courageous acts of generosity.

There are only 7 days left to capture the content from this month’s Managing Dental Drama Subscription. All the content expires on December 1, so don’t miss out on the important tips from this month. With Level 2 memberships being less than $2 per day, you can’t afford NOT to sign up!

Managing Dental Drama Subscription

Previous Episodes Worth Revisiting:
Scheduling Time Away and Weighing Out Spending Decisions
Determining the Worth of Employees

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Appreciation Leads to Generosity

Mon, 18 Nov 2024 05:00:00 -0600

Bethany invites a beloved client to the studio today – Dr. Williamson! From the first moment Bethany spoke with Dr. Williamson, she knew he was one of the nicest people she has ever met. As she has grown to know him more over the last year, her attribution of his character has been correct. She knew he would be the perfect guest for an episode on generosity. Out of his attitude of respect, humility, and appreciation, he displays generosity in a way that is not showy or proud but rather sincere and heartfelt. Dr. Williamson shares his views on gratitude and generosity. He will certainly inspire you to fill your heart with appreciation and empty your hands in the name of generosity!

There are only 14 days left to capture the content from this month’s Managing Dental Drama Subscription. All the content expires on December 1, so don’t miss out on the important tips from this month. With Level 1 Members starting at $19 monthly, you can’t afford not to join!!

Managing Dental Drama Subscription

Previous Episodes Worth Revisiting:
What is Servant Leadership?
Meet Dr. Marr – Deep Reflection, Finding Joy, and Setting Team Goals

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

The Art of Appreciation

Mon, 11 Nov 2024 05:00:00 -0600

It is November, and it only seems fitting that we discuss one of the more foundational truths to running a great dental practice – the art of appreciation. In this episode, Dr. Kuba and Bethany discuss the importance of having a healthy mindset toward others. The foundational respect, often preceded by humility, is critical in displaying genuine gratitude for those around you. Appreciation is an art, and it is art that truly matters in businesses and amongst high performing teams. Take a moment to challenge yourself today – listen to today’s episode and make a goal to develop a healthy mindset of gratitude. You won’t regret it!

Don’t miss out – Become a MDD Member Today! Click the link below and sign up today!

Managing Dental Drama Subscription

Previous Episodes Worth Revisiting:
Spotting Employee Burnout
Thirty Positive Thoughts in Less Than Thirty Minutes

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Do Elections Really Impact a Dental Practice?

Mon, 04 Nov 2024 05:00:00 -0600

Is it true that dental practices can actually be impacted by an election? In this episode, Dr. Jones and Bethany discuss the very real evidence that elections can definitely impact dental practices. Bethany discusses that the bulk of her clients see a variety of changes between September – November during an election year. One of the more evident changes is the hesitation and even unwillingness of patients to move forward with treatment. In some cases, it is almost as if they did not hear the diagnosis. They seem utterly unphased by the need for treatment and equally unwilling to move forward with it. Together, Dr. Jones and Bethany tackle various ways to attack the changes in attempt to minimize the damage and move forward.

Today is the day!!! Subscription Day. Don’t miss out! Click the link below and sign up today:

Managing Dental Drama Subscription

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: https://www.hellobethany.com/about-3

**Apple users, we recommend that you sign up through the website first so that you aren’t charged additional iOS fees. Once you’ve signed up, then you can download and utilize the app for subscription content.**

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

October 2024 Bonus Episode

Mon, 04 Nov 2024 03:00:00 -0600

Get a sneak peak at this month’s bonus episode! Then, sign up!

Don’t miss out! Click on the link below and pick the subscription that fits your needs!

Managing Dental Drama Subscription

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Experiencing the Fruit of a Fulfilled Vision

Mon, 28 Oct 2024 05:00:00 -0500

Dr. Smith is back in the studio today, and he shares the beauty of a fulfilled vision. Fifteen years after he took over his practice, he is still experiencing the fruit of his mission and is even able to pivot to be away from the practice more than he ever has been before. He and Bethany discuss the importance of documenting the vision and discussing it repeatedly with the team. Dr. Smith even shares his vision and mission with listeners so that they can get a sample of a documented mission. Enjoy hearing from a doctor who has put in the hard work and is experiencing the joys of that hard work.

⏰🫵🥁Are you ready to become a Managing Dental Drama Subscriber?!? The wait is almost over! November 4th is the big day, and we can’t wait to have you join our community! On the November 4th episode show notes, you will find a link that takes you to a membership platform. Here you will get to choose which subscriber model fits your need. Don’t miss out on the opportunity to be a part of an amazing community of dental professionals!

Previous Episodes Worth Revisiting:
Meet Dr. Smith!
Branding Revisited – Real Branding Examples

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Learning to Pivot When Plans Fail

Mon, 21 Oct 2024 05:00:00 -0500

Plans fail. Even the best laid plans can fail. In this episode, Dr. Kuba, Bethany, Dr. Riley, and Dr. Patel all share comments on the importance of learning to pivot when things go wrong. In fact, Dr. Kuba encourages listeners to get out AHEAD of something going wrong and to work diligently to anticipate problems and build out potential solutions ahead of time. However, there are times when even the best prevention does not work. In these cases, it is important to remain calm, remain positive, and keep moving forward.

⏰🫵🥁Are you ready to become a Managing Dental Drama Subscriber?!? The wait is almost over! November 4th is the big day, and we can’t wait to have you join our community! On the November 4th episode show notes, you will find a link that takes you to a membership platform. Here you will get to choose which subscriber model fits your needs. Don’t miss out on the opportunity to be a part of an amazing community of dental professionals!

Previous Episodes Worth Revisiting:
Effective “Morning” Huddles
Mama Said They’ll Be Days Like This

Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

When a Rotten Apple (or Employee) Spoils the Bunch

Sun, 13 Oct 2024 05:00:00 -0500

The subject of culture pops up again today! Bethany and Dr. Kuba discuss how delicate nature of a positive team culture. In some cases, one singular employee can throw off the entire balance, sometimes without the practice owner even realizing it. Bethany shares three different examples of recent culture problems that were pervasive due to a “rotten apple” employee. Listen in on the action that might need to be taken in order to point the culture back in the right direction.

🎉🎊2025 REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! For more information visit, Consulting Crash Course or email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

MDD SUBSCRIPTION coming soon!! Stay tuned for details!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Dr. Jones Discusses Building the Practice You Envision

Mon, 07 Oct 2024 05:00:00 -0500

Dr. Jones and Bethany break in the brand-new studio today! Together, they discuss how critical it is for a dentist/practice owner to have a vision for what they want to create in their practice, with their team, and with their patients. Using the analogy of all it took to create Bethany’s new house/studio, they draw parallels on how an undeveloped, misplaced, or miscommunicated vision can lead to a practice that fails to fulfill the desires of the practice owner and team. Dr. Jones shares his wisdom on seeking help when a vision is hard to formulate, and he discusses the importance of ensuring that the team is behind the mission and vision.

Previous Episodes Worth Revisiting:
Discovering Your Why and Then Practicing Happy
An Interview with Bethany’s Dad – Dr. Jones

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Mistrusting Employees

Mon, 30 Sep 2024 05:00:00 -0500

Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to dismantle that trust, it takes swift and decisive action to right the ship. In this episode, Dr. Kuba shares a personal experience of a team member who openly shared her lack of trust in Dr. Kuba and the management team. She and Bethany discuss how they addressed the mistrusting employee and the action they took to prevent the mistrust from spreading to other team members.

Previous Episodes Worth Revisiting:
When Team Members Complain
Opening the Lines of Communication to Avoid Team Drama

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: https://www.hellobethany.com/about-3

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

When Employees Feel Entitled

Mon, 23 Sep 2024 05:00:00 -0500

Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining about the rules related to getting a bonus is a clear indication that the team might not be ready for a bonus program. It is also important to clearly set the stage for which gifts delivered to the practice are for the doctor and which are for the team. Dr. Kuba’s example gives listeners an uncomfortable example of what can go wrong when a team member does not clearly know the rules related to gifts.

Previous Episodes Worth Revisiting:
How to Solicit Genuine Feedback from Employees
Clear Expectations and Sticky Conversations

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: https://www.hellobethany.com/about-3

Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

The Aftermath of Firing an Employee – Part 2

Mon, 16 Sep 2024 05:00:00 -0500

The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience strong emotions after the well-executed termination. He or she could lash out in a variety of ways not limited to bashing you online or in social media, talking negatively about you to professional referral sources, or even luring your employees away to other jobs. How should one manage this explosion of emotions? You might be surprised to hear Bethany mention that most of these reactions are non-consequential and therefore should not elicit a frantic response. Second, Dr. Kuba discusses the critical importance of having a plan and talking openly about the plan. Many team members may wonder who is going to take over the tasks of the terminated employee. BEFORE the termination, it is critical to thoroughly think through a plan for covering the roles and responsibilities of the former employee.

Previous Episodes Worth Revisiting:
Work Culture Problems
Mama Said They’ll Be Days Like This

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: https://www.hellobethany.com/about-3

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

The Aftermath of Firing an Employee

Mon, 09 Sep 2024 05:00:00 -0500

After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the team? Often, the aftermath is the scariest part of termination decisions, and at times, the anxiety over the aftermath can even prevent a practice owner from making the decision to fire the employee. In this episode, Dr. Kuba and Bethany unpack the critical timing of informing employees and the formula for which to draft the right message. Respectful and quick communication is essential in cleaning up and rebuilding after losing an employee.

Previous Episodes Worth Revisiting:
How Many Team Members Do I Need?
Back-Up Employees and Plan B Strategies

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

How to Fire An Employee

Mon, 26 Aug 2024 08:00:00 -0500

Firing an employee should always be a last resort, but many practice owners delay in terminating a relationship with an employee simply because they are not confident in HOW to fire an employee. Firing an employee is an incredibly difficult task, and if the task is not handled correctly, it can lead to an emotional explosion. In this episode, Dr. Kuba and Bethany line out a simple formula for terminating an employee. The formula allows for a respectful termination meeting while also protecting the practice owner. If you haven’t had to fire an employee before, you need to be prepared. So, listen closely! If you have fired an employee before, it is worth your time to ensure you do it in the best way possible.

Previous Episodes Worth Revisiting:
When to Coach and When to Fire Underperforming Employees
Cutting Hours, Cutting Pay, and Exit Interviews

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🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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How to Deal with Disrespectful and Dramatic Employees

Mon, 19 Aug 2024 05:00:00 -0500

There are times when the team is surprised with or plagued with a disrespectful or dramatic team member. It is unpleasant and can have an impact on every single person. In this episode, Bethany asks Dr. Kuba what she would do in three different scenarios where an employee was dramatic or disrespectful. Dr. Kuba offers office to the practice owners that have suffered with an employee who is verbally disrespectful. She offers advice to the practice owner working to initiate new leaders, and she also extends support to those who have experienced a team member who is always adverse to change. Enjoy the helpful tips in this episode!

Previous Episodes Worth Revisiting:
How to Tackle Uncomfortable Conversations with Employees
The Basics of Team Building

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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How to Prepare for a Board Complaint

Mon, 12 Aug 2024 05:00:00 -0500

Everyone worries about it, and yet nobody talks about it. It’s a cringe-worthy topic, and yet every practice owner should diligently work to prevent a board complaint AND be prepared for one as well. In this episode, Dr. Kuba enlightens listeners on a typical board complaint process. She then walks through each step and explains how to best navigate the process. Woven throughout, she offers many tips for those walking through a board complaint. No matter how wonderful a doctor is, it is likely that at some point he or she will receive a complaint. It pays to be prepared!

Previous Episodes Worth Revisiting:
Protecting Your License – Avoiding Common Documentation Errors
The Emotional and Mental Health of the Dentist or Practice Owner

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Insurance Short Pays, and We are the Bad Guys?

Mon, 05 Aug 2024 05:00:00 -0500

In a world where insurance continues to find new ways to pay less, it is incredibly frustrating when the dentist and team are somehow the ones to blame. In this episode, Bethany and Dr. Kuba discuss what is becoming a chronically reoccurring problem – patients angry at the dentist when insurance fails to hold up their end of the deal. Bethany has witnessed four angry patients in the past two weeks all with very similar resounding complaints or protests, “I’ve never had to pay this before,” or “I refuse to pay this,” or “The doctor wasn’t in the room long enough for me to be charged this amount.” In all of these complaints, services were rendered and many of those services are the same price they were last year. So, what has changed? Insurance. Insurance pays less and leaves the patient (and the practice) with an unexpected balance. Instead of the patient becoming angry with insurance, they turn their anger to the dentist. Somehow, he or she is in the wrong. Listen closely to this episode to find some strategies to equip your team with the confidence, knowledge, and verbiage they need to tackle these patient complaints.

Previous Episodes Worth Revisiting:
Should I Drop Insurance Plans?
The First Signs of Smoke – Spotting an Angry Patient

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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The No-Manager Model - Meet Dr. Ludlow

Mon, 29 Jul 2024 05:00:00 -0500

Meet Dr. Ludlow! He and Bethany have worked together for almost 10 years. Dr. Ludlow has a unique practice in that is very large and still privately owned. Therefore, it might be surprising to most listeners that Dr. Ludlow does not have an Office Manager. In this episode, he discusses his strategic decision to grow a large, successful practice without a manager in place. Although practices can be successful with and without a manager, Dr. Ludlow manages his own practice and is passionate about doing away with the bureaucracy and directly leading his practice well. Because of this “No-Manager Model,” Dr. Ludlow is on the frontlines of disgruntled patients and team members and therefore has learned to pivot and adapt in order to meet the needs of his growing team and practice. Enjoy learning from Dr. Ludlow!

Previous Episodes Worth Revisiting:
The Highs and Lows of Family Members as Employees
What is Servant Leadership?

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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What to Do When I Just Don’t Care

Mon, 15 Jul 2024 05:00:00 -0500

Dr. Kuba is back in the studio today, and she is asking some very raw questions. She confesses that there have been many times in her career where she simply doesn’t care, so she asks Bethany how to push past these moments. Together, they discuss why practice owners and team members sometimes hit theoretical walls and what to do once you hit them. At times life out balances work, and this certainly impacts motivation, drive, and enthusiasm. It is important to take the time to recalibrate, redistribute, and refocus on the tasks that matter the most.

Previous Episodes Worth Revisiting:
Preventing Stress and Burnout
How to Have Corrective Conversations with Employees

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Effective “Morning” Huddles

Mon, 08 Jul 2024 05:00:00 -0500

Oftentimes practice owners groan about the necessity of “morning” huddles. In fact, many practice owners opt to do away with them completely. In this episode, Bethany discusses all of the benefits associated with a daily or weekly huddle. Benefits include preparation for the patient's care plan, accountability for team members to prepare, and setting the tone for the day. Due to the benefits of a daily/weekly huddle, Bethany uses this episode to unpack the nuts and bolts of implementing or improving your “morning” huddle.

Previous Episodes Worth Revisiting:
What is Good Customer Service?
Preventing Stress and Burnout

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Negative Reviews – Responding to False Claims Without Breaking HIPAA

Mon, 01 Jul 2024 05:00:00 -0500

This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.

Previous Episodes Worth Revisiting:
Real Life Online Patient Reviews and How We Responded
Disgruntled Patients

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Charting Your Course to Contentment

Mon, 24 Jun 2024 05:00:00 -0500

So often, there is a spoken and unspoken pressure to push your practice as far as it will go. Grow. Grow. Grow. Push. Push. Push. So many well-meaning people apply pressure to dentists to grow their practice into something massive. There tends to be a simple definition of success that every practice owner is fed, and then they spin their wheels always working to achieve. In this episode, Bethany and Dr. Kuba talk about an experience Dr. Kuba had recently where a well-meaning advisor pressured her to push her practice toward a destination. Through dialogue, Dr. Kuba was reminded that she is content in her practice. It is providing for her family. It is providing good careers for her team. It is focused on quality care, and it allows her to support her family and aging parents. She discusses the importance of finding contentment in the practice, knowing that it will ebb and flow with life goals.

Previous Episodes Worth Revisiting:
Discovering Your Why and Then Practicing Happy
The “Surface Pressure” is Killing Me, Now What?

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Friday, September 18, 2026 from 8:30 – 4:30
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Task Management – The Art of Getting Things Done

Mon, 17 Jun 2024 05:00:00 -0500

Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, they pile up. By the end of the week, the mound of things to complete feels insurmountable. Dentists and their team members leave the week feeling overwhelmed with what still needs to be finished. They then start the next week with the same overwhelmed feeling as they begin another week with constant interruptions. Bethany challenges listeners to take control of their tasks and gives practical steps for organizing the day and week into maximum productivity. If you feel overwhelmed with the amount of things you need to complete, this episode is for you!

Previous Episodes Worth Revisiting:
Spotting Employee Burnout
Scheduling Time Away and Weighing Out Spending Decisions

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Peer Feedback Forms

Mon, 10 Jun 2024 05:00:00 -0500

Peer-to-peer feedback is one of the most helpful forms of performance feedback, and yet it is so incredibly difficult to figure out HOW to incorporate peer feedback. Fret no more! This episode provides a detailed description of how to tackle this difficult task. Dr. Kuba shares the specific details of her most recent iteration of her “Engagement Scale” that she uses in her practice. Bethany also shares a version called “Team Love Letter”. Together, they describe the importance of always gathering good data and perspective from other team members, and they encourage listeners to take action on this extremely important aspect of performance feedback.

To receive copies of the Kuba Engagement Scale and Team Love Letter, please email us at managingdentaldrama@gmail.com, and we will email you editable word documents.

Previous Episodes Worth Revisiting:
S3: Episode 45 – Holding Team Members Accountable
S2: Episode 50 – How to Have Corrective Conversations with Employees

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Friday, September 18, 2026 from 8:30 – 4:30
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What is a good treatment coordinator?

Mon, 03 Jun 2024 05:00:00 -0500

No matter the specialty, treatment acceptance is the lifeblood of every practice. In a good number of practices, an excellent treatment coordinator is behind exemplary treatment acceptance. So, what is a good treatment coordinator (TC)? What makes them unique and better than other TCs? In this episode, Dr. Kuba and Bethany discuss the core qualities that make great TCs. As a foundational quality, treatment coordinators have an insatiable desire to close cases, which leads them to obsess over every detail of the encounter. They seek to know and understand their patients while communicating with them in a way that is effective and achieves the desired result. An excellent treatment coordinator is always tracking potential trends and tweaking fine details to ensure that the acceptance rate improves. If a practice is missing a treatment coordinator, then the doctor usually assumes the role. Because treatment acceptance is such a valuable part of every practice, this episode cannot be missed!

Previous Episodes Worth Revisiting:
Bethany’s Top Ten Treatment Acceptance Tips
Should I Offer Financing or In-House Financing?

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Dental Membership Plans

Mon, 27 May 2024 14:00:00 -0500

Join Bethany as she discusses the growing popularity of membership plans. As the quality of dental insurance continues to degrade, membership or wellness plans have grown in popularity. Bethany describes the three most popular types of wellness plans, and she reminds listeners of the importance of keeping the plans profitable for the practice and yet simple for the patients and staff members. The goal with all membership plans is to support the patient in keeping with regular preventative care. With a little bit of creativity, dental practice owners and their teams can help patients stay healthy.

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

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Bad Blood – When Team Members Can’t Seem to Get Along

Mon, 20 May 2024 05:00:00 -0500

It is, unfortunately, a frequent occurrence. Team members argue, disagree, and simply cannot seem to get along. At times, it is related to simple personality differences. Other times, it runs deeper and seems to impact daily interactions. In most situations, the arguments lead to a chronic feeling of bad blood on the team. The doctor is often unaware of the specifics, but can sense that something is off. There are times when the doctor is roped into the disagreement and must somehow mediate the situation. All the drama can impact employee retention, patient satisfaction, and even the practice success. So, it is important to handle situations quickly and with strategy.

If your team is constantly struggling with arguments, cliques, and team drama, you could benefit from taking a deep dive into personalities, communication, conflict management, and other topics at the Consulting Crash Course. For more information, email us at: managingdentaldrama@gmail.com

Previous Episodes Worth Revisiting:
Work Culture Problems
Meet Dr. Jones – Marketing and Team Culture

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CE Solution – Best Education Course!

Mon, 13 May 2024 21:00:00 -0500

In this episode, Dr. Kuba and Bethany talk about the various disappointments in continuing education courses and dental conferences. It is difficult to find a course or conference that meets everyone’s needs, and it is even harder to justify the cost involved in these classes. Often, practice owners will limit down the number of team members they invite simply because the results of the course often do not justify the cost. Implementation is another difficulty with CE courses. Even if the team gets super fired up at the course, the implementation is dismal on the backend. This causes practice owners to wonder if they should have even invested in the event. Finally, Dr. Kuba quizzes Bethany on her out-of-the-box idea on what she believes is going to be the best education course – a 2-day consulting crash course designed for ONLY one office at a time. Exciting!

If you are interested in learning more about the Consulting Crash course, simply send an email to: managingdentaldrama@gmail.com

Previous Episodes Worth Revisiting:
Taking Control of Your 2024 Schedule
Dental Practice Owners are Leaders

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Divorce, HIPAA, Worker’s Compensation, and Other Legal Issues

Mon, 06 May 2024 05:00:00 -0500

It is often the foundation of stress, the things we dread the most – legal issues. Often times, the things that keep dentists up at night are the fears of being sued for something, anything. In this episode, Dr. Kuba and Bethany discuss multiple real-life scenarios. First, they discuss being caught in the middle of a divorce case where Dr. Kuba was called as a witness. She reminds listeners of the importance of knowing the laws and abiding by them when it comes to court decrees, custody, and HIPAA. Second, Dr. Kuba shares about a time when she nearly got scammed. The uncanny details of what the scam artist knew where enough to fool Dr. Kuba. So, listeners, pay attention! Finally, she and Bethany discuss what to do when sued. Although it is not a fun subject matter, it is critical to have some context so that YOU are prepared when one of these strange situations potentially lands in your lap.

Previous Episodes Worth Revisiting:
Important Hodgepodge Topics
Smelling the Smoke – Preventing Angry Patients

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Inside the Mind of a Consultant

Mon, 29 Apr 2024 05:00:00 -0500

Dr. Kuba is back, and she has an agenda! She turns the spotlight on Bethany and forces her to undergo the same treatment that Bethany dished out to her many months ago when Bethany recorded the “What Would Kuba Do?” episode. In this episode, venture into the mind of a consultant. See what she sees as Dr. Kuba has multiple questions for Bethany ranging from firing clients to the ONE piece of advice that Bethany has for her clients. Bethany gets an opportunity to share about the chronic mistakes that she sees practice owners make and the solution to some of those mistakes. Enjoy!

Previous Episodes Worth Revisiting:
What Would Kuba Do?
Discovering Your Why and Then Practicing Happy

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Friday, September 18, 2026 from 8:30 – 4:30
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Excessive Time Off Requests and Absences

Mon, 22 Apr 2024 05:00:00 -0500

100% of Bethany’s clients have struggled with attendance issues on their teams. Either an employee is chronically late, often asks to leave early, or is simply absent chronically. In this episode, Bethany reminds listeners that some requests to be off should be met with a no. She describes scenarios that could potentially incur an automatic “no” to the request. She also encourages listeners to create boundaries that they can enforce such as requiring a request to be submitted 30 days in advance. Practice owners should also consider a list of probable “consequences” for excessive absenteeism. Finally, Bethany reminds listeners that compassion is critical in handling this trend, but boundaries are just as important.

Previous Episodes Worth Revisiting:
Clear Expectations and Sticky Conversations
Hiring Trends and Using Indeed

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Maternity and Medical Leaves

Mon, 15 Apr 2024 05:00:00 -0500

Bethany flies solo in this episode to tackle an important and often repetitive topic which is maternity and medical leaves. So many practice owners face this issue multiple times over the years of their career. Bethany discusses several simple tips to ensure that medical and maternity leaves are handled with consistency and a clear, documented plan. In addition to clear documentation, open communication is also critical to properly managing a medical/maternity leave. Bethany recommends a meeting with the individual to discuss needed time off as well as needed accommodations. If listeners haven’t experienced a team member request for an extended time off, it will only be a matter of time! Enjoy some practice tips to help you be prepared.

Previous Episodes Worth Revisiting:
Staffing Solutions – Remote Workers
Management Tool Kit – Office Policy Manual and Performance Reviews

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Blindsided by a Raise Request

Mon, 08 Apr 2024 05:00:00 -0500

Dr. Kuba is often not often surprised by a raise request in due to the diligent systems she has in place for frequently reviewing compensation. But, in this episode, she and Bethany discuss what may have caused the employee to unexpectedly ask for a raise. They also discuss what they can do going forward to ensure unexpected raise requests do not continue to happen. If you’ve found yourself in this position, listen up!

Previous Episodes Worth Revisiting:
Team Holiday Bonuses and Gifts
Cutting Hours, Cutting Pay, and Exit Interviews

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How Many Team Members Do I Need?

Mon, 01 Apr 2024 05:00:00 -0500

A common and practical question often asked is – How many team members do I need? What are the parameters for determining what is overstaffed and what is understaffed? In this episode, Dr. Kuba and Bethany discuss three different tools for determining the right number of employees. First, Bethany discusses certain financial milestones that the practice reaches that solicit the potential addition of a new employee. Second, Dr. Kuba and Bethany talk about the financial impact of adding a team member and the impact on overhead expenses. Finally, Dr. Kuba shares her insight on the subjective nature of when it feels right to add an employee. While it is a common question, the nuances of when to add a team member can be very difficult to navigate. Learn three different evaluation strategies to determine the perfect timing for your next hire!

Previous Episodes Worth Revisiting:
Back Up Employees and Plan B Strategies
Does My Practice Need an Office Manager?

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Friday, September 18, 2026 from 8:30 – 4:30
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How to Solicit Genuine Feedback from Employees

Mon, 25 Mar 2024 05:00:00 -0500

Many practice owners struggle to find out true feedback from their employees. They desire to know their teams and know how things are going, but it is hard to get honest feedback from them. In this episode, Dr. Kuba and Bethany talk about the importance of establishing a foundation of good communication and trust with team members. Then, prior to asking for feedback, employees must have a chance to prepare for the conversation. So, providing questions or topics for them to consider prior to a feedback session is helpful in getting more thorough or honest responses. Finally, they discuss various questions to ask to solicit feedback.

Previous Episodes Worth Revisiting:
Clear Expectations and Sticky Conversations
When Team Members Complain

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Celebrating Employee Holidays – Anniversaries, Dental Assistant Week, etc.

Mon, 11 Mar 2024 05:00:00 -0500

Get ready for crusty Dr. Kuba! Today, she talks about her natural aversion to forced holiday celebrations. She confesses that she has never celebrated dental assistant week, administrative assistant day, etc. She and Bethany talk through all the reasons why she resists these celebrations. Dr. Kuba confesses that she gets cranky even thinking about the holidays. Bethany advises listeners to truly think through team member expectations and to determine a balanced approach to team member anniversaries and other holidays. It is important that team members feel valued but also that practice owners are careful with how they celebrate.

Previous Episodes Worth Revisiting:
The Basics of Team Building
Creative Team Building Ideas

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The Highs and Lows of Family Members as Employees

Mon, 04 Mar 2024 05:00:00 -0600

Bethany has her dad, Dr. Jones, in the studio today. Together, they discuss a hot topic – hiring family members or friends to be a member of the dental team. Dr. Jones has employed multiple friends and family members throughout the years of his profession. For him, it felt like a dream come true, but he discusses that it is critical to have clear expectations before the friend or family member joins the team. Many potential problems can be eliminated with clear communication. He also suggests having higher expectations for friends and family members, rather than lower expectations. In addition, Bethany recommends frequently asking for feedback from team members to ensure that the environment stays healthy. Finally, Dr. Jones throws in a few ideas for showing appreciation to employees.

Previous Episodes Worth Revisiting:
How to Have Corrective Conversations with Employees
When Team Members Complain

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Work Culture Problems

Mon, 26 Feb 2024 05:00:00 -0600

While work culture has always been a “thing,” it has become a very important “thing” over the last few years. Whether it is due to post-pandemic depression and anxiety trends or workforce generational gaps, work culture has taken a hit. It has become increasingly difficult to keep teams working together well and staying focused on the main task of work. Bethany believes that many of the problems she tackles in her consulting business stem from culture issues. In this episode, Dr. Kuba and Bethany discuss several examples of work culture problems, and then they discuss various ways to tackle the topic of work culture. While it may seem like a fluffy or unimportant topic, it is actually a critical one that can impact the success of the practice. So, stay tuned!

Previous Episodes Worth Revisiting:
Discovering Your Why and Then Practicing Happy
The Basics of Team Building

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Holding Team Members Accountable

Mon, 19 Feb 2024 05:00:00 -0600

While accountability may seem simple, it is actually quite complex. In this episode, Dr. Kuba and Bethany discuss the many reasons why it can be so complicated. On one hand, a practice owner cannot be too soft, and yet on the other hand, a practice owner cannot be too rigid. Accountability requires a strategic mind, good communication, and consistency. Dr. Kuba confesses that key team members often blame her for being too soft and therefore creating an accountability problem. She and Bethany discuss the various ways to hold people accountable while balancing out what is best for the business.

Previous Episodes Worth Revisiting:
How to Help Your Team Bear Fruit
Management Tool Kit – Office Policy Manual and Performance Reviews

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Protecting Your Practice from Embezzlement

Mon, 12 Feb 2024 05:00:00 -0600

It’s a word that makes every shudder – embezzlement. In this episode, Dr. Kuba asks Bethany questions to ensure that her embezzlement resistant strategies are enough. Together they discuss the most vulnerable places for a practice. Then, they discuss several strategies to strengthen the weak spots. One of the most important aspects of protecting the practice is ensuring that the team knows that the practice owner is consistently evaluating the numbers. When there is clear oversight, embezzlement becomes something that is not worth the risk to employees.

Previous Episodes Worth Revisiting:
Know THY Practice
The Emotional and Mental Health of the Dentist or Practice Owner

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Other Popular Leadership Styles

Mon, 05 Feb 2024 05:00:00 -0600

After airing the recent episode “What is Servant Leadership?,” many fans requested information on other leadership models that work. In this episode, Bethany unpacks several examples of other successful leadership styles that she has seen at work in her clients’ practices. She covers the laissez fair leader, transactional leader, authoritative leader, democratic leader, visionary leader, and situational leader. She discusses the mindset behind each of these styles as well as the pros and cons of each style. She also encourages listeners to pick a style that they know they can implement with consistency.

Previous Episodes Worth Revisiting:
Dental Practice Owners are Leaders
Learning from Leadership Examples

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Friday, September 18, 2026 from 8:30 – 4:30
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When the Sh!# Really Hits the Fan: Part Two Lawsuit

Mon, 29 Jan 2024 05:00:00 -0600

In this episode, Dr. Kuba faces her first liability lawsuit after a child hurt herself on a gaming console in her pediatric dental office. She and Bethany reflect on the event that occurred nearly eighteen months ago. After many months of assuming that the worst had passed, Dr. Kuba received an unwelcome visit from a constable with lawsuit papers. She discusses the process that they’ve been through and shares all of the helpful safety tips she has received from her liability lawyer. The safety tips have led her and her team to uncover every possible liability in their office in order to hopefully avoid any injuries in the future.

She also takes a moment to share an update on her and her associate as well as a heartfelt apology to him. Stay tuned for some great updates today!

Previous Episodes Worth Revisiting:
When Sh!# Hits the Fan – Medical Emergencies, Lawsuits, and Liability
Protecting Your License – Avoiding Common Documentation Errors

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How to Give Brain-Friendly Feedback

Mon, 22 Jan 2024 05:00:00 -0600

Dr. Kuba inserts some drama of her own into today’s episode! She discusses the difficulty of sharing feedback with a colleague of her own. So, Bethany offers her own advice. Throughout fifteen years of consulting, Bethany has had to work diligently on the art of giving feedback, and parenting a tween has furthered her desire to perfect the craft. She shares a four step process that she discovered from an excellent Youtube resource (see link below). Step one is asking a micro-yes question. Step two is giving data points. Step three is sharing an impact statement. Step four is asking a question to allow the feedback-receiver to participate in the dialogue. Following this simple process should allow even the most difficult feedback to be easier and more successful.

How to Give Feedback - https://www.youtube.com/watch?v=wtl5UrrgU8c

Previous Episodes Worth Revisiting:
How to Have Corrective Conversations with Employees
Opening the Lines of Communication to Avoid Team Drama

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What is Servant Leadership?

Mon, 15 Jan 2024 05:00:00 -0600

Every person has a sphere of influence – impact. Practice owners, associates, and team members are all leaders. So, what does it mean to lead? In this episode, Dr. Kuba and Bethany discuss a popular leadership concept – servant leadership. Bethany admits that this style is her favorite style of leadership and discusses the basic mindset behind this model. Dr. Kuba discusses the friction that can occur when leadership styles on the same team are different. Together, they emphasize the importance of recognizing your impact and developing yourself as a leader.

Previous Episodes Worth Revisiting:
Dental Practice Owners are Leaders
Learning from Leadership Examples

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Interview with an Associate Dentist – Meet Dr. Michael!

Mon, 08 Jan 2024 05:00:00 -0600

For the first time in Managing Dental Drama history, we have an associate dentist on the show! Dr. Michael took a calculated and detailed approach to his associateship plans. Prior to completing his pediatric residency program, he developed a plan to merge together two to three different types of practices to give him a full-time schedule. His goal was to expand his skills while also expanding his exposure to different demographics of patients, different practice owner models, and different types of treatment. After a couple of years, he shares his perspective on the positives and minuses of different practice types. He also gives insight to what made certain associateships better than the others. This episode will be helpful to dental students, associates, and practice owners! Enjoy this new vantage point as we listen to Dr. Michael!

Previous Episodes Worth Revisiting:
Hiring an Associate Series – Part One
Hiring an Associate Series – Part Two

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Taking Control of Your 2024 Schedule

Mon, 01 Jan 2024 05:00:00 -0600

In the last episode, Dr. Kuba and Bethany encouraged listeners to courageously take the time off they need to stay mentally and emotionally healthy. Bethany commented that time away really shouldn’t cost the practice anything if planned correctly. In this solo episode, Bethany unpacks step by step how to control and maximize your 2024 schedule.

Step One: Determine your production goal or NEED

Do the math:
- What do you need your monthly pay to be? (Be sure to evaluate your personal monthly expenses)
- What are your monthly practice bills?
- How much do you need to invest in retirement?
- How much are you saving each month?
- Are there any potential needs in the near future that would raise your monthly practice or personal expenses?

Step Two: Project your annual production potential

Factor in previous history (look back at each month of 2023 and document the production/collection)
Factor in any additional things that could have boosted production last year or could have broken a trend (Example: Took 8 weeks off for maternity leave)
Take your growth goal and implant it onto each month. For example, if you wish to grow by 10% and January 2023 production was $90,000, then January 2024 would be a $99,000 goal.

Step Three: Put in your time off goals

It’s often best to spread them throughout the year
It’s best to put them in typically slower months/slower times
Do the math:
- Take your annual production NEED and project it onto each individual month
- Take your separate monthly goal and factor the DAILY goal for each month

Step Four: Communicate your goals clearly with your team and train them on HOW to achieve these DAILY goals.

Previous Episodes Worth Revisiting:
Practice Numbers, Trends, and Reports
Should I Sell My Practice?

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2024 Schedule and Planning

Mon, 18 Dec 2023 05:00:00 -0600

The end of the year is the PERFECT time to make really good plans for 2024. Dr. Kuba and Bethany discuss the importance of building out your 2024 schedule IN 2023. By the time the rush of January hits, most individuals are simply too busy to slow down and schedule everything that needs to occur in the year. Then, important items can get overlooked, off track, or even missed. Bethany encourages listeners to focus on four main categories – Marketing, Team Building, Human Resources, and Continuing Education/Development. Then, begin to place events from each category on the calendar, ideally for the full year. However, if the year approach is too much, then break it down into quarters and plan each quarter with the four main categories. Dr. Kuba and Bethany end the episode discussing tangible and practical ways to place events on the calendar.

Previous Episodes Worth Revisiting:
10 Marketing Minutes
Top Ten for Year End

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Preventing Stress and Burnout

Mon, 11 Dec 2023 05:00:00 -0600

Dr. Kuba is back in the studio today with Bethany! Together, they discuss an incredibly relevant topic – burnout. Many dentists drag themselves into December after a long, often difficult year. The holidays often add an added layer of stress onto an already stressed doctor. In this episode, Dr. Kuba and Bethany give listeners critical advice for managing stress and avoiding burning completely out. First, it is important to have a solid support system that includes advisors outside of your immediate family. Second, it is important that you develop loyal team members who will have your back at all times. Third, it is critical to plan time away in order to recharge. Listen closely and make your plans to ensure that burnout is far from you!

Previous Episodes Worth Revisiting:
Scheduling Time Away and Weighing Out Spending Decisions
Spotting Employee Burnout

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Friday, September 18, 2026 from 8:30 – 4:30
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Meet Dr. Marr – Deep Reflection, Finding Joy, and Setting Team Goals

Mon, 04 Dec 2023 05:00:00 -0600

Bethany embarks on her third “rendezvous and record” session! Dr. Marr is a pediatric dentist in the Dallas, TX area. After many years successfully growing her private practice, she has a fresh and encouraging perspective built upon reflection, positivity, and overall gratitude. She shares with listeners the importance she places on reflection, even if that means getting away alone to truly evaluate the things that bring joy and stress. Once a person has evaluated the joys and stresses they have, they can make better goals and better decisions. In addition, once a person can identify what brings them true joy, they can intentionally incorporate those things into life and lean into the joy they should bring. These moments of intentional joy can push us through the difficult times. Dr. Marr reminds listeners that as we set goals for team members, they need to be individually beneficial for them. Finally, she ends with gratitude and an encouraging reminder that we all are extremely blessed. Enjoy meeting the wonderful Dr. Marr!

Previous Episodes Worth Revisiting:
Thirty Positive Thoughts in Thirty Minutes
The “Surface Pressure” is Killing Me, Now What?

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Another Dr. Jones – Creating Good, Achievable, Meaningful Goals

Mon, 27 Nov 2023 05:00:00 -0600

Bethany embarks on her second “rendezvous and record” session! This time, she is back in Arkansas with her dad, Dr. Jones! At 72 years young, Dr. Jones definitely has plenty of excellent advice regarding building good quality goals. In this episode, he encourages listeners to set reasonable and attainable goals but also goals that push you in an area where you need to grow. According to Dr. Jones, many individuals don’t actually set goals. Instead, they have dreams without action. A true goal requires reflecting on WHY it is a goal and also ensuring that achieving the goal would have a positive impact on self and others. Finally, a goal requires a thorough and detailed “action plan.” The best goals require the goal-setter to begin making changes right away, and the process of achieving goals should change the goal-setter for the better. Get ready to be inspired! This episode is stocked full of great tips for reflecting and making clear, achievable, and impactful goals. Enjoy!

Previous Episodes Worth Revisiting:
An Interview with Bethany’s Dad – Dr. Jones
Second Interview with Bethany’s Dad – Dr. Jones

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Meet Dr. Jones – Marketing and Team Culture

Mon, 20 Nov 2023 05:00:00 -0600

In this first “rendezvous and record” series, Bethany hosts a client of hers – Dr. Jones! Since Bethany met Dr. Jones a few years ago, she has been impressed with the level of respect and appreciation that Dr. Jones has fostered with his team. In this episode, Dr. Jones explains how he and his wife have prioritized respect and appreciation amongst their staff for over 16 years. They have learned important lessons along the way, and Dr. Jones has reflected on his own personal weaknesses as a leader. After identifying his weaknesses, he has prioritized supplementing his weaknesses with outside sources to ensure that his team stays supported and valued. Bethany has also been incredibly impressed with the creative marketing initiatives that she has witnessed each time she spends time with Dr. Jones and his team. As an orthodontist, Dr. Jones and his wife realize the importance of marketing, and they invest substantial mental energy coming up creative ways to marketing to the community. Finally, Bethany ends the episode asking Dr. Jones two questions from the “Annual Reflection” challenge. Enjoy listening to sound advice from a wonderful practice owner!

Previous Episodes Worth Revisiting:

S1: Episode 31 – Thoughts on Employee Retention
S2: Episode 11 – Branding in Dentistry – What it Takes to Stand Out

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Reflection and Goal Setting

Mon, 13 Nov 2023 08:00:00 -0600

Bethany encourages all listeners to be excellent goal setters, but all excellent goal setters start with a very important step – reflection. In this episode, Bethany unpacks the broad picture of how to reflect on personal, family, and work satisfaction. Then, she reminds listeners to use the reflection to inform and create strong goals for the next year. She even challenges listeners to encourage co-workers and employees to take the dive into deep, purposeful reflection. Finally, she tees up her next three weeks of “Rendezvous and Record” guests who will discuss a variety of topics but will also be challenged with a couple of the annual retreat questions, per Dr. Kuba’s request. Enjoy this quick, dense episode today, and more importantly – get ready to take action!

Previous Episodes Worth Revisiting:
S2: Episode 26 – Scheduling Time Away and Weighing Out Spending Decisions
S1: Episode 32 – The Importance of Mental Health in the Workplace

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Friday, September 18, 2026 from 8:30 – 4:30
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Annual Reflection Questions

Mon, 06 Nov 2023 05:00:00 -0600

Bethany trapped Dr. Kuba in the studio today and forced her to answer some deep and probing questions. Bethany recommends these “annual retreat” questions to be completed each year in order to ensure that life, the practice, and family life is moving in the right direction. These questions are meant to slow things down to ensure an appropriate amount of reflection time and goal setting. While all questions are not addressed in this episode, it gives listeners several questions to begin asking. Bethany thinks that this time of year is a perfect time for reflection, and she encourages all listeners to hit the pause button and REFLECT. Questions covered in today’s episode are:

Name the most rewarding things you’ve done in the last 12 months

Name the least rewarding/most draining things you’ve done in the last 12 months

Name the things that you had hoped to achieve this year but did not accomplish

Name each of your employees/co-workers and list the ways in which you served them and the ways in which you failed them

Previous Episodes Worth Revisiting:

S2: Episode 19 – Ringing in the New Year with Dr. Jones
S1: Episode 33 – The Emotional and Mental Health of the Dentist or Practice Owner

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What Is Good Customer Service?

Mon, 30 Oct 2023 05:00:00 -0500

Dr. Kuba poses a question and subsequent subject matter – What is good customer service? In this episode, she and Bethany discuss how good customer service goes far beyond a simple smile and peppy tone. Instead, it requires preparedness, attention to detail, delivering what you say you will deliver and much, much more. Part of the barrier in providing good service is relying on sometimes inconsistent team members. Bethany spends time talking about how to inspire and encourage team members to value and consistently improve upon customer service skills.

Previous Episodes Worth Revisiting:
S2: Episode 22 – Smelling the Smoke – Preventing Angry Patients
S2: Episode 13 – Continuing Education for Employees

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Increasing Your Fees

Mon, 23 Oct 2023 06:00:00 -0500

Although it may not be the most glamorous topic, increasing fees is a critical aspect of keeping a dental practice profitable. In this episode, Bethany has several tips for evaluating fees as well as strategies for analyzing your current fee schedule against competitors. She discusses the pluses and minuses of certain fee analysis strategies while also encouraging listeners to do something rather than nothing. Fee increases can be stressful when it comes to communicating changes to patients, but Bethany covers some ways to help your team communicate changes confidently and calmly. Hopefully, each listener has some homework after listening to this episode!

Previous Episodes Worth Revisiting:
Overhead Expenses – How to Make More Money
Staff and Supply Costs Up – Profits Down

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Clear Expectations and Sticky Conversations

Mon, 16 Oct 2023 06:00:00 -0500

Bethany throws two difficult scenarios at Dr. Kuba today to get her take on how she would handle them. First, she asks Dr. Kuba how to handle a partner or associate who doesn’t handle the responsibility as expected. Dr. Kuba is able to dialogue about this deeply and personally because she recently was experiencing dissatisfaction with her associate. She unpacks the steps she took to improve the relationship. Second, Bethany asks Dr. Kuba about a team member who was oversharing her burdens with her teammates. The mountains and valleys of this employee’s emotional sharing led the team to be fatigued, and it left the practice owner with a predicament. Dr. Kuba discusses similar experiences she has had with employees and how she has managed them.

Previous Episodes Worth Revisiting:
Hiring an Associate Series – Part Three
The Importance of Mental Health in the Workplace

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Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Be YOU – Authentic Leadership

Mon, 09 Oct 2023 06:00:00 -0500

After hearing from Dr. Smith last week, Dr. Kuba had some deep questions on what he and other successful practice owners do differently. What guides them? What unites them? In this episode, Bethany covers three examples from her clients – three practices that are unique and yet are united by a strong, authentic leader. Dr. Kuba and Bethany challenge listeners to truly evaluate if they are genuine and caring people. In fact, they challenge listeners to take leadership to the next level by asking for feedback from team members to evaluate if what one thinks of himself or herself is actually what others perceive. This episode is packed with thought-provoking questions and ideas, so listen closely!

Previous Episodes Worth Revisiting:
Dental Practice Owners are Leaders
Learning from Leadership Examples

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Friday, September 18, 2026 from 8:30 – 4:30
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Meet Dr. Smith!

Mon, 02 Oct 2023 06:00:00 -0500

Bethany and Dr. Smith have worked together for almost 10 years! Today, you get to meet Dr. Smith! Many might consider his practice a unicorn – one that only exists in the figment of an imagination. However, he has thrived for many years at a small, out-of-network dental office. His small team of four proves every day that doing dentistry differently is possible. Not only has his practice survived the pandemic and economic downturn, but it continues to grow year over year in production and collections. Listen in as Dr. Smith talks about the history of his practice, the challenges he faces, and his strategy for navigating the dental insurance world as a non-contracted provider.

Previous Episodes Worth Revisiting:
Should I Drop Insurance Plans?
Branding in Dentistry – What it Takes to Stand Out

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Mama Said Conclusion

Mon, 25 Sep 2023 06:00:00 -0500

This epic three-part series comes to a close today! In this episode, Dr. Kuba and Bethany talk about the specific details of how they conducted the meeting with Thief to determine if she was “guilty.” Meetings like this can be very difficult to navigate as emotions swell. However, Dr. Kuba and Bethany tag-teamed the meeting in a way that helped the truth of the situation to emerge. In fact, Bethany, who was still struggling with the idea of the triple firing, states that the evidence that emerged in this specific meeting with the Thief gives her resolve that she and Dr. Kuba were making the right decision in terminating the Thief’s employment. Enjoy this dramatic ending to the “Mama Said” series!

Previous Episodes Worth Revisiting:
The Emotional and Mental Health of the Dentist or Practice Owner
How to Tackle Uncomfortable Conversations with Employees

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Mama Said Part Two

Mon, 18 Sep 2023 06:00:00 -0500

You have waited in eager anticipation! Part two of “Mama Said They’ll Be Days Like This” covers the storyline of “thief,” one of the three people that Dr. Kuba had to fire in one singular day. In this episode, you will learn more about what Thief did to earn her place on the termination list. To complicate the nature of this triple firing, Dr. Kuba had recently (3 days prior) brought a brand new team member on board. She and Bethany discuss how they managed the terminations sequentially while also keeping the new hire in mind. This episode is peppered with little tips and points to consider when terminating an employee, but it is also full of comic relief. Enjoy the second episode in this series!

Previous Episodes Worth Revisiting:
Back-Up Employees and Plan B Strategies
Staffing Solutions – Remote Workers

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Mama Said They’ll Be Days Like This

Mon, 11 Sep 2023 06:00:00 -0500

Ever had to fire three people from your team in a single day??? Well, Dr. Kuba did last week. She and Bethany discuss what led to the triple firing as well as the thought process that went behind each decision. Each termination was due to a different reason and all were potentially consequential to the practice. Yet, three terminations in one day come with its own downsides. Dr. Kuba and Bethany discuss the impact of these decisions as well as the solutions they begin to put in place to recover from so many losses in one day. The difficulty of practice decisions such as this can be overwhelming, no doubt. With the tune of “Mama Said They’ll Be Days Like This” at the back of their minds, Dr. Kuba and Bethany look at the silver lining of the termination decisions and process.

Previous Episodes Worth Revisiting:
Firing After Two Weeks – Too Soon?
How to Fire Employees

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Hiring Trends and Using Indeed

Mon, 28 Aug 2023 05:00:00 -0500

An important member of Bethany’s team is joining the podcast today – Danielle! She is behind the scenes in so many aspects of not only serving Bethany’s clients but also ensuring that an episode drops every Monday. One of the ways that Danielle (and our beloved Sydney too) helps clients is by overseeing their job posts and forwarding on good applicants. Therefore, she has an excellent pulse on current trends with applicants and the hiring market, in general. In this episode, she shares tips for utilizing the Indeed platform, ways to keep your costs low while using Indeed, and various other job posting ideas/tips. She also discusses how to keep your post looking fresh and attractive to get the best possible applicants. Finally, she concludes with some closing thoughts on how to have a successful hiring campaign.

Previous Episodes Worth Revisiting:
The Aftermath of an Employee Resigning – Recovery Efforts
Spotting Employee Burnout

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Anniversary Episode: Dr. Kuba Lessons Learned/Bethany Podcast Dreams

Mon, 21 Aug 2023 06:00:00 -0500

Bethany and Dr. Kuba are thrilled to be ringing in a third season!! In this celebratory episode, they allow you, the listener, to get to know them a little better while also providing some good reflection questions. First, Dr. Kuba reflects on what she would tell her former, brand-new practice owner self (she would have to go back 13 years to talk to this new practice owner!). Then, she discusses the most important lessons she’s learned over these 13 years. Finally, she talks about how she currently copes with the stresses of practice ownership. Once the tables are turned, Bethany reflects on the inception and goal of Managing Dental Drama and also contemplates on the future of the show.

Thank YOU, our loyal listeners, for following us for two years now! We are thrilled to ring in a third season with you!

Previous Episode Worth Revisiting:
Anniversary Episode – Behind the Scenes

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A Lost Sensor? Oh My.

Mon, 14 Aug 2023 05:00:00 -0500

Dr. Kuba is back with some drama of her own to share! Although lost supplies can be common, it is rare to hear about a lost sensor. In this episode, hear Dr. Kuba’s dramatic tale of a lost sensor in her very own practice. In addition to discussing the details of the missing sensor, Dr. Kuba and Bethany also discuss practical take-aways including good systems for inventory of supplies and equipment as well as accountability systems. They also discuss the importance of clinical oversight and training to ensure that systems are being followed with consistency. Finally, they discuss the consequences applied to the team.

Previous Episodes Worth Revisiting:
Protecting Your License – Avoiding Common Documentation Errors
Know THY Practice

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How to Have Corrective Conversations with Employees

Mon, 07 Aug 2023 05:00:00 -0500

Correcting an employee is so incredibly difficult – sometimes so daunting that we completely avoid it. Despite the intense desire to retain employees, corrective conversations are absolutely essential. Therefore, it is critical to conduct these in an effective way. This episode discusses when to have an immediate corrective conversation and when to have a planned/delayed one. Also discussed is the strategy for each type. For immediate corrections, it is important to prepare yourself for the conversation and ensure that emotions, tone, and intent are under control. After gaining permission to give feedback, the feedback should be specific and non-emotional. This conversation should also end with an opportunity for the employee to respond and give his or her thoughts. All leaders and practice owners should know how to give beneficial and effective feedback, and feedback should occur on a regular basis.

Preventative Episodes Worth Revisiting:
How to Fire Employees
How to Help Your Team Bear Fruit

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Bethany’s Top Ten Treatment Acceptance Tips

Mon, 31 Jul 2023 06:00:00 -0500

Bethany spends today’s episode challenging each practice owner to dive deep into the treatment acceptance category AND to train their team in treatment acceptance. She spends time reviewing her top ten tips for improving treatment acceptance. Specifically, she encourages dental teams to:

Discover your patient’s motivation
Understand your patient’s barrier
Resist the urge to over-educate
“Schedule first mentality”
Listen to your financial coordinator and coach/correct her
Advocate for your patient
Consider the patient’s personality and adjust your communication to him/her
Help solve the financial hurdles
Include the decision maker
Help the patient get what they want

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Previous Episodes Worth Revisiting:
Patient Personalities on Parade
Continuing Education Resources – Some Free and Easy, Some Expensive and More Complex

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Should I Offer Financing or In-House Financing?

Mon, 24 Jul 2023 06:00:00 -0500

Dr. Kuba and Bethany conclude their three part series on Treatment Acceptance by discussing very practical steps that practice owners can take. They spend the bulk of this episode reviewing the importance of making dentistry affordable for patients. The pros and cons of in office financing are discussed as well as third-party financing options. They also discuss being wise with what options to select with third party companies while also providing patients with low monthly payment options. Finally, membership plans for non-insured patients are also discussed. With the goal of being very practical, Dr. Kuba and Bethany encourage you to grab a notebook and document some good take-aways!

Previous Episodes Worth Revisiting:
Recession Proofing Your Practice
Scheduling Time Away and Weighing Out Spending Decisions

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Should I Drop Insurance Plans?

Mon, 17 Jul 2023 06:00:00 -0500

It may seem counterintuitive to consider dropping insurance plans in the midst of patients not accepting treatment. However, because of continued increased supply costs and elevated employee costs, it’s important to close the gap between costs, revenue, and net profitability. Currently, insurance reimbursements are one of the main hurdles in closing that gap. While there are several options to consider for increasing reimbursements, in this episode, Dr. Kuba and Bethany discuss dropping network status. First, they discuss HOW to evaluate which insurance companies to consider dropping including specifics on how to evaluate reimbursements. Next, they discuss HOW to drop insurance including how to prepare your team for successfully dropping insurance. They focus on avoiding the “language of the enemy” and ensuring that your team is 100% confident before dropping a plan or two. Finally, they cover specific takeaways for determining an insurance drop system and plan.

Previous Episodes Worth Revisiting:
Overhead Expenses: How to Make More Money
Insurance MAD World Part One

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Treatment Acceptance - Why Aren’t Patients Scheduling Treatment?

Mon, 10 Jul 2023 06:00:00 -0500

If you’ve noticed a recent dip in treatment acceptance, you aren’t alone. A large number of practices across the nation are seeing what feels like a sudden drop in treatment acceptance. In this episode, Dr. Kuba and Bethany discuss the WHY behind this drop. They also discuss that due to current economic factors, this current trend isn’t just a little blip that will be here today and gone tomorrow. In fact, Bethany predicts that we might continue to struggle with treatment acceptance for the next 18-24 months. Yikes! After discussing the problem, Dr. Kuba and Bethany turn their attention to solving the problem. They discuss four main categories – financial barriers, ease of scheduling, insurance, and follow-up efforts. Because this is an extremely dense topic, this first episode serves as the foundation for two additional episodes that provide practical takeaways.

Previous Episodes Worth Revisiting:
Dr. Jones Discusses Patient Communication
Sucktember – What to Do With Staff When the Schedule is Slow

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When Team Members Complain

Mon, 03 Jul 2023 06:00:00 -0500

It is an unfortunate and common occurrence – a team member finds fault in another team member. Then, they turn to complaining – complaining to you, complaining to other team members, and even complaining to patients! Yikes! In this episode, Dr. Kuba and Bethany discuss the all-too common problem of employees who are frustrated with other employees. Dr. Kuba shares about two of her lead employees shifting blame to Dr. Kuba for being “too soft” on underperforming employees. They also shared their ultimate desire for Dr. Kuba to fire these employees, leaving Dr. Kuba with a problem on her hands and a pit in her stomach. Listen in as she and Bethany discuss the specifics of the situation and how to handle similar situations like this.

Previous Episodes Worth Revisiting:
How to Fire Employees
Featuring YOUR Voices

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Back Up Employees and Plan B Strategies

Mon, 26 Jun 2023 06:00:00 -0500

Every practice owner has experienced that dreaded moment – the moment when the most valuable, knowledgeable, indispensable employee turns in his or her notice. What do you do? In this episode, Dr. Kuba and Bethany discuss the importance of having a good backup plan in place. Do you have an employee or two that knows everything? A good backup plan often involves cross-training to ensure that the practice is not negatively impacted when a critical employee is sick or resigns. Back-up plans also involve investing time and energy into clearly documenting systems for when a new employee joins the team. If your most valuable employee, All-Star-Amy, gets sick or resigns, team members need to know how to complete those critical tasks that ONLY Amy knows how to do. While backup plans can feel overwhelming, there is no better time to build one than in ADVANCE. So, listen well and get your plan(s) in place!

Previous Episodes Worth Revisiting
Spotting Employee Burnout
Dr. Jones and Bethany Discuss Managing Change in a Practice

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A Thorough and Shared Hiring Process

Mon, 19 Jun 2023 05:00:00 -0500

Hiring is an excruciating task, and when it all falls to one or two people to handle, it can be completely overwhelming. In this episode, Dr. Kuba and Bethany discuss the thorough and shared model of hiring that Dr. Kuba uses in her practice. The process allows multiple people, even the full team, to weigh in on the candidate to ensure that they do not see any red flags. Also, she is able to evaluate the candidate in written form (via text message), in spoken form (over the phone), and in person in both a meet and greet format as well as a working interview. This thorough process allows her to find the best candidates but also allows her team to have a voice in the process. The candidates ultimately don’t make it to step three without the team’s approval. As the task of hiring continues to be a burden, share that burden in creative ways with your team. In the end, you might just get a better candidate and also a team-approved candidate!

Previous Episodes Worth Revisiting
Staffing Solutions – Remote Workers
The Importance of Strategy in Finding New Employees

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Opening the Lines of Communication to Avoid Team Drama

Mon, 12 Jun 2023 06:00:00 -0500

Is the rumor mill running at your office? Are there conversations behind closed doors that cause problems? Team drama is not only stressful but also damaging to a practice. In this episode, Bethany references a client who is struggling with inner-office drama, and then Dr. Kuba weighs in on the value of documentation and open lines of communication. In her office, every conversation with an employee is well-documented and then shared among the leadership team. This form of documentation keeps words from being misconstrued and also prevents the team from wondering about closed-door communication. She also discusses her leadership meeting model.

In this monthly meeting, Bethany, her associate, her lead hygienist, a business team representative, and an RDA representative meet to address a variety of practice decisions and issues. This consistent monthly meeting, along with very well-documented employee meetings, prevents almost all potential for drama in her office. Good communication and good documentation cover a multitude of drama opportunities!

Previous Episodes Worth Revisiting:
A Different Management Model – Leadership Teams
The “Surface Pressure” Is Killing Me, Now What?

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Inside the Mind of ANOTHER Office Manager – Part Two

Tue, 06 Jun 2023 08:00:00 -0500

Amanda is back for another episode!! This time, she and Bethany tackle more of Dr. Patel’s burning questions. They start with his first question – “If you have two team members who are having conflict, how specifically do you handle this, and how early do you intervene?” They also discuss the importance of communication between the practice owner and the office manager. How frequently should a doctor and manager meet? What should they discuss in these meetings? Finally, they conclude this episode by talking about whether or not a practice owner should share practice numbers and financial information with the team. Many are hesitant to share, fearing that the team could use that information against them. Bethany and Amanda discuss the benefits of allowing the team to take part in the practice numbers in order to work towards its success. Once, again, the thunderstorm continues in this episode, so enjoy the hail and wind in the background!

Previous Episodes Worth Revisiting:
Personalities on Parade
The Basics of Team Building

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Inside the Mind of ANOTHER Office Manager – Part Two

Mon, 05 Jun 2023 06:00:00 -0500

Previous Episodes Worth Revisiting:
Personalities on Parade
The Basics of Team Building

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Inside the Mind of ANOTHER Office Manager

Mon, 29 May 2023 06:00:00 -0500

One of our devoted listeners requested that we invite another office manager to the show. Bethany invited one of her favorites – Amanda Eldred! Amanda has a long history in the dental field and has worn many hats. She has also worked alongside Bethany in a consulting format. She answers several of Dr. Patel’s burning questions – How do you keep staff morale high? What are specific things you do in your office to keep spirits high? How do you motivate your star players to stay on your team, especially if they are at their peak earning potential? When you overhear your front desk struggling with a conversation in person with a patient or parent over the phone, when do you step in versus allowing them to handle it? When do you take corrective action with a staff member? Amanda and Bethany discuss these while sitting in the middle of a thunderstorm, so enjoy the lovely hail and rain noises in the background!

Previous Episodes Worth Revisiting:
Inside the Mind of An Office Manager
Determining the Worth of Employees

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The Aftermath of an Employee Resigning – Recovery Efforts

Mon, 22 May 2023 08:00:00 -0500

A resigning employee often leaves a wave of destruction behind them – a mess that the practice owner and team ultimately have to clean up. Bethany and Dr. Kuba talk about various ways to solve either a temporary or long-term staff shortage. They discuss the importance of being prepared for any team member to quit and building backup plans through really knowing your employees. Dr. Kuba shares how each time an employee has quit in her practice, it’s left nothing but positive practice improvements. Approaching this stressful time as a golden opportunity allows teams to thrive and practices to grow in the wake of an employee’s resignation.

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My Employee Quit, Now What?

Mon, 15 May 2023 06:00:00 -0500

Over the last month, Bethany has been hit with multiple panicked text messages and voicemails regarding an employee quitting. She ropes Dr. Kuba into the conversation to discuss the aftermath of an employee quitting. How do you navigate the 2-week notice? How do you find someone quickly enough to avoid being understaffed? Is there anything you should or should not do in regards to incorporating the team into building a recovery plan? Together, Bethany and Dr. Kuba inform about three simple steps – First, when possible, attempt to retain the employee. Second, determine a good plan for the 2-week notice and protect your practice in the process. Third, start solving what will happen after the employee is gone. Listen closely so that you too can be prepared when an employee resigns.

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Equipping Your Manager and Avoiding the Sell

Mon, 08 May 2023 06:00:00 -0500

In this episode, Dr. Kuba and Bethany continue their conversation from last week. They discussed more pros and cons of having an office manager, and they specifically discuss how Dr. Kuba utilized a practice manager for many years before shifting to a leadership model. As the conversation unfolds, they find themselves back at the question of, “Does having a manager prevent me from selling my practice?”

Previous Episodes Worth Revisiting:
Does My Practice Need an Office Manager?
A Different Management Model – Leadership Teams

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Does My Practice Need an Office Manager?

Mon, 01 May 2023 05:00:00 -0500

With the ever-increasing stresses of practice ownership, it can be hard to manage all aspects of the practice alone. In this segment, Dr. Kuba is back! She and Bethany discuss the benefits and potential risks of incorporating an office manager into the practice. They both emphasize the importance of training and equipping an office manager and then carefully grafting him or her successfully into the practice. Should the longest-standing employee become the manager? Should a practice owner promote from within? What qualities make a good manager? All of these questions and more will be covered in this episode!

Previous Episodes Worth Revisiting:
Inside the Mind of An Office Manager
Dr. Jones and Bethany Discuss Managing Change in a Practice

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Recession Proofing Your Practice

Mon, 24 Apr 2023 06:00:00 -0500

With a recession looming, dentists everywhere worry about what a recession will do to the dental field. In this episode, Mr. Petty (Bethany’s husband who loves economics) will share some specific things to expect in a recession. Patients AND staff members show us signs and help practice owners to spot when the recession has officially hit. Preparation should begin NOW. Spending and saving should change NOW. Marketing should change NOW. Creativity in a recession is much more helpful than burying the proverbial head in the sand. Finally, Bethany and her husband end with a reminder to all practice owners – the recession hurts many. It is important to keep the livelihood of the staff at the forefront.

Previous Episodes Worth Revisiting:
Big Picture Economics for Small Businesses
10 Marketing Minutes

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Big Picture Economics for Small Businesses

Mon, 17 Apr 2023 06:00:00 -0500

Mr. Petty (Bethany’s husband) joins the studio for the first time today! He teaches government and economics and has a genuine passion for how these subjects impact life. Today, Bethany searches for the cliff note version of what is truly happening in the economy. Are we in a recession? What’s going on with the interest rates? Will those rates impact small business lending? What does the rest of 2023 hold for dental practices? What can they expect? How long do recessions usually last? Once current trends and future predictions are discussed in detail, Mr. Petty concludes with a reminder that small businesses are often the hardest hit by recessions and yet, we’ve survived recessions many times before, so he encourages all practice owners to buckle up, be smart, and get ready!

Previous Episodes Worth Revisiting:
Cutting Hours, Cutting Pay, and Exit Interviews
The “Surface Pressure” is Killing Me, Now What?

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Fixing Negative Practice Trends

Mon, 10 Apr 2023 06:00:00 -0500

After listening to last week’s episode, you have the basics for determining if your practice is on a positive trend or a negative one. But do you have any ideas of how to fix a negative trend? This week, learn how to take basic practice information and dive even deeper to determine WHY there is a negative trend. Then, listen as Bethany shares several potential solutions to those negative trends. In addition, learn a couple of different ways to determine if you might have a capacity problem, but it’s important to know if you have a TRUE capacity problem. Listen closely and get ready to find the trends in your practice!

Previous Episodes Worth Revisiting:
Current Practice and Employee Market Trends
Sucktember – What to Do With Staff When the Schedule is Slow

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Practice Numbers, Trends, and Reports

Mon, 03 Apr 2023 06:00:00 -0500

A successful practice has a story behind it. The story can often be found in the variety of reports in the dental software program. What makes a practice successful? In this episode, learn about some important daily and monthly practice numbers to evaluate. Do you know how to spot a positive or negative trend? Bethany discusses how to evaluate numbers in order to spot trends and to look at the practice in a collective and comprehensive way. Finally, she encourages dentists to take the time to evaluate reports on a consistent basis.

Previous Episodes Worth Revisiting:
Overhead Expenses: How to Make More Money
Insurance MAD World Part One

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Important Hodgepodge Topics

Mon, 27 Mar 2023 06:00:00 -0500

Dr. Kuba has built a list of extremely important topics that every practicing dentist needs to pause and contemplate, research and learn, and dialogue about with others. First, she and Bethany discuss a dental office that unintentionally ran a stolen credit card for payment. When is the last time you and your team have considered your rules and parameters for processing payments? Next, they discuss x-ray purposes, frequencies, and the risk of over or underdoing it with x-rays. They also discuss the importance of avoiding nickel and diming patients with random charges such as charging for patient record transfer. They also discuss the roles and duties of Registered Dental Assistants as well as discussing the “can assistants take iTero scans?” question. This episode is packed with important topics to discuss and research so listen closely, put your thinking cap on, and get ready to think about small but important topics!

Previous Episodes Worth Revisiting:
Protecting Your License – Avoiding Common Documentation Errors Dental Practice Owners are Leaders

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Should I Sell My Practice – Preparing to Sell

Mon, 20 Mar 2023 06:00:00 -0500

In this episode, Dr. Kuba and Bethany continue their conversation about selling a practice. In this episode, they discuss how to prepare a practice for selling. Where do associates fit in? What do potential buyers consider when looking at a practice? How long does it take to get a practice ready to sell? All of these questions and more will be covered in this episode. Whether you are planning to sell in 2 years or in 10 years, this episode contains critical information in order to ensure you receive top dollar for your practice when the time comes to sell.

Previous Episodes Worth Revisiting:
Should I Sell My Practice?
Hiring an Associate – Part One

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Should I Sell My Practice?

Mon, 13 Mar 2023 06:00:00 -0500

It is no secret that practicing ownership is exhilarating, rewarding, and utterly exhausting. There are often many moments when a practice owner asks, “Should I Sell My Practice?” With the ever-changing market of practice buyers and DSO buyers, it’s normal for a practice owner to wonder if life would be simpler and better with somebody else running the show. In this episode, Dr. Kuba shares her own experiences of fatigue and practice selling considerations. She and Bethany talk about very practical things practice owners should do when they find themselves considering the option to sell. Finally, they take a moment to consider the various impacts of selling.

Previous Episodes Worth Revisiting:
The Emotional and Mental Health of the Dentist or Practice Owner
Thirty Positive Thoughts in Less Than Thirty Minutes

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Kids Perspective on the Two-Week Firing

Mon, 06 Mar 2023 07:00:00 -0600

The kids are back, and boy do they have some opinions to share! Dr. Kuba and Bethany invite their kids back into the studio to get their perspective on the two-week firing (see last week’s episode). As a general rule of thumb, Bethany and Dr. Kuba invite their kids into the adult working world in order to teach them about work ethic, decision-making, and leadership. In this episode, the kids react to the events that led up to the most recent termination of Dr. Kuba’s newest employee. They share their reactions, thoughts, and support for Dr. Kuba’s decision to fire an employee so quickly. Listen to the wisdom from the mouths of babes while also developing some tools for discussing adult work-world topics with children!

Previous Episodes Worth Revisiting:
Firing After Two Weeks – Too Soon?

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Firing After Two Weeks – Too Soon?

Mon, 27 Feb 2023 05:00:00 -0600

In the current employment market, it can be very difficult to make the decision to fire an employee. Most practice owners wait until it’s overwhelmingly obvious that the employee won’t work out because they aren’t certain that another employee will come along. In this week’s episode, Dr. Kuba discusses her very fresh firing of an employee who only lasted two weeks. After terminating the employee, she started to have doubts on whether she made the right decision. She and Bethany discuss all of the small details that led to a big decision – firing her new employee. Listen as she unpacks her worries, regrets, and lessons learned.

Previous Episodes Worth Revisiting:
How to Fire Employees
When to Coach and When to Fire Underperforming Employees

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Scheduling Time Away and Weighing Out Spending Decisions

Mon, 20 Feb 2023 05:00:00 -0600

Dr. Jones is back! After practicing dentistry for over 40 years, he has a wealth of knowledge and experience to share. In this episode, he answers questions about how to schedule time away from the practice. A self-proclaimed workaholic, Dr. Jones admits that being away from the practice has never been easy for him, but over the years, he realized the importance of taking a break and spending time with family. He also discusses how he decides to spend money. He admits that he’s quick to spend money on new technology or continuing education, so he has had to learn how to spend money on the things that truly matter.

Previous Episodes Worth Revisiting:
The Emotional and Mental Health of the Dentist or Practice Owner
Staff and Supply Costs Up, Profits Down

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Part Two: The Fire is Raging – Real Life Examples of De-Escalation

Mon, 13 Feb 2023 06:00:00 -0600

After leaving you on a cliffhanger, Dr. Kuba and Bethany wrap up the series on De-Escalation. In this episode, they provide one final example of an angry patient who erupted at Dr. Kuba’s office. Together, they identify mistakes that were made as well as improvements that could have prevented the explosion. Listeners are encouraged on a few remaining points of de-escalation and are encouraged to spend time training their team in the art of seeing the first signs of smoke and then putting out raging fires. Take notes and block time off to train your team on the critical art and skill of de-escalation!

Previous Episodes Worth Revisiting:
Disgruntled Patients

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The Fire is Raging – Real Life Examples of De-Escalation

Mon, 06 Feb 2023 06:00:00 -0600

Isn’t it helpful to hear real examples of a patient escalating? In this episode, Dr. Kuba and Bethany role-play a real-life scenario that Bethany witnessed in one of her client’s offices. The patient grew increasingly upset at the check-out desk as he insisted that he had only received a “regular cleaning” rather than a periodontal maintenance cleaning. The patient simply seemed miffed at first but then escalated as the receptionist struggled to answer his questions. Finally, the hygienist had to be tagged in to attempt to de-escalate the angry patient. After presenting the role play, Dr. Kuba and Bethany discussed all the things that went wrong and what could have been done differently.

Previous Episodes Worth Revisiting:

Insurance MAD World Part One
Insurance MAD World Part Two

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The First Signs of Smoke – Spotting an Angry Patient

Mon, 30 Jan 2023 05:00:00 -0600

Do you know the signs of an angry patient? Can you spot those signs long before it is a full eruption of anger? More importantly, can your team identify the early signs of an upset patient? In this episode, Dr. Kuba and Bethany discuss some of the early signs of an angry patient and some of the usual causes of those upset patients. Agitated patients are in an emotional state that can be dangerous to staff members. These patients can become irrational and violent. Dr. Kuba and Bethany discuss the different smoke signals, distinguishing between angry and agitated patients. They also discuss the unique strategies for de-escalating each type. While this episode merely scratches the surface of de-escalation, it is an important first step in identifying the early signs of an upset patient.

Previous Episodes Worth Revisiting:
How to Respond to Angry and Unhappy Patients

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Smelling the Smoke – Preventing Angry Patients

Mon, 23 Jan 2023 06:00:00 -0600

Angry patients are certainly more common these days. It seems to take so little for them to escalate and either verbally express their feelings or potentially worse – take to the web to leave a negative review. These angry patients often leave team members and practice owners baffled, confused, and demoralized. In this series of episodes, Dr. Kuba and Bethany discuss a variety of ways that teams can prevent angry patient explosions. In the first episode of this series, Dr. Kuba and Bethany discuss the importance of consistent and deliberate observation in a practice. Incorporating regular evaluation is critical to ensure that all team members receive consistent observation and feedback on their interactions with patients.

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Spotting Employee Burnout

Mon, 16 Jan 2023 06:00:00 -0600

Managing employees tend to remain one of the hardest aspects of leading a dental practice. Over the last few years, it has been difficult to retain employees and keep them enthusiastically engaged in the practice. In this episode, Dr. Kuba and Bethany discuss the importance of spotting burnout, fatigue, or disengagement in an employee before they fizzle completely out. They discuss various ways to keep a pulse on employees, and they also discuss the importance of preparing for the loss of an employee. Finally, they encourage all listeners to be attentive and to prepare for all scenarios.

Previous Episodes Worth Revisiting:
The Nuts and Bolts of Performance Reviews
Thoughts on Employee Retention – April 2022

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Inside the Mind of an Office Manager

Mon, 09 Jan 2023 06:00:00 -0600

Bethany interviews a new guest on the show today – her sister-in-law who is an office manager in a dental office. So often, dentists ponder on the motivations, struggles, and heart of the office manager. What drives them crazy? What makes their day go well? What frustrates them? In this episode, Amanda shares how she left her career as a paralegal to pursue a career in the dental field. She started as a treatment coordinator and eventually worked her way into a management position. She shares what she loves about the dental field and what keeps her going on a daily basis. She also shares the difficulties of her role and how she tackles some of those struggles. Be sure to have your pen and paper ready! Throughout the episode, she shares various tips for dentists and practice owners in developing a secure and positive relationship with their office manager.

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Ringing in the New Year with Dr. Jones

Mon, 02 Jan 2023 10:00:00 -0600

Dr. Jones and Bethany are ringing in the New Year with some 2022 reflections as well as some hopes for 2023. In this episode, Dr. Jones shares how he approaches the end of one year and the beginning of a new one. He admits that there is always a bit of sorrow at the closing of a year, so he takes the time to slow down and celebrate the wins of the closing year. Depending upon how the year went, he can often feel anxiety as a new year begins. With his self-imposed pressure to make the next year better than the former, thinking of goals and achievements he desires to accomplish can feel overwhelming. So, he turns to the power of his mind and thoughts. Tune in to hear Dr. Jones process through his thoughts on successfully closing out one year and turning his attention to the next one.

Previous Episodes Worth Revisiting:
Surface Pressure” is Killing Me, Now What?
Tool Kit: Office Policy Manual and Performance Reviews

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Dr. Kuba’s Top Ten for Year End

Mon, 26 Dec 2022 07:00:00 -0600

The spotlight is on Dr. Kuba as she focuses on her top ten suggestions, tips, and reminders for the loyal listeners of Managing Dental Drama. She reminds practice owners to put time, energy, and attention into plans and preparation for 2023. In order for 2023 to feel successful and relatively calm, practice owners should take time to build out a well-thought-out practice calendar. Attending to 2022 trends is important so that practice owners can build in time for emergency training, continuing education, practice closures, and many other things. In addition, the end of the year is an important time to re-evaluate important HR topics like the office policy manual and employee pay. Get ready for 20 minutes of practical tips!

Previous Episodes Worth Revisiting:
Top Ten for Year End

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Current Practice and Employee Market Trends

Mon, 19 Dec 2022 06:00:00 -0600

Do you ever wonder if your experience is the same as those practice owners around you? In this episode, Dr. Kuba and Bethany discuss current practice trends from the past few months. Bethany speculates on why practices might be experiencing similar downturns. Then, they revisit the current employment market and what the new or existing trends in employee pay and expectations are. They also discuss what caused the employee market to change so dramatically over the last few years.

Previous Episodes Worth Revisiting:
Insurance MAD World Part One
Featuring YOUR Voices

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Branding Revisited - Real Branding Examples

Mon, 12 Dec 2022 05:00:00 -0600

You asked for some real brand examples, so Bethany roped two of her clients into sharing their brand. Dr. Luse describes how she struggled initially to come up with who/what she wanted her practice to be. So, she worked her way backwards and started with who she did not want to be. Ultimately, her process led her to a short memorable brand packed with power statements. Dr. Valadez has lived and breathed his brand for years. He talks about how he incorporated his team into the creation process, and together they came up with a mission statement that they refer to and use on a daily basis. Both Dr. Luse and Dr. Valadez share some inspirational resources that they continue to use to remind them of the importance of brand.

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Team Holiday Bonuses and Gifts

Mon, 05 Dec 2022 06:00:00 -0600

Previous Episodes Worth Revisiting:
Creative Team Building Ideas
The Basics of Team Building

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Continuing Education Resources - Some Free and Easy, Some Expensive and More Complex

Mon, 28 Nov 2022 06:00:00 -0600

Last week’s episode covered the broad topic of continuing education for team members, but this week’s episode digs into a plethora of options. For those on a very tight budget, Bethany gives the option of starting a magazine or book club on your team. She recommends several specific books and lists off a number of good dental and business magazines. She also discusses getting involved with local study club chapters as a way of some very low-cost education and networking. Finally, she moves on to discuss conferences and seminars but does not stay within the dental field. She branches out to recommend things that might not cross the mind when considering education for a team. Although this will certainly not be an exhaustive list, have your pen and paper ready! You will want to take notes on this episode.

Magazines:

Journal of Dentistry
Dental Economics
Journal of Periodontology
Dentaltown Magazine
Dentistry IQ
Dental News
Journal of the American Dental Association
Journal of Endodontics
Journal of Dental Hygiene

Books:

Reclaiming Conversation
The Psychology of Persuasion
The Happiness Advantage
Primal Teams
The 5 Languages of Appreciation in the Workplace
The Psychology of Selling
Differentiate or Die
Word of Mouth Marketing

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Continuing Education for Employees

Mon, 21 Nov 2022 06:00:00 -0600

There are so many questions surrounding continuing education for employees – Should we do group continuing education? Should I pay for C.E.? What if we travel – what do I pay for? In this episode, Dr. Kuba and Bethany talk about all of these questions and more. Is it truly worth it to provide continuing education experiences for team members? Dr. Kuba shares specifics about her investments in a variety of educational opportunities for her employees. She and Bethany discuss travel contracts as well as the risks of investing in education.

Previous Episode Worth Revisiting:

The Basics of Team Building
The Art of Retaining Good Employees in a Post-Pandemic Market

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How to Respond to Angry and Unhappy Patients

Mon, 14 Nov 2022 06:00:00 -0600

Previous Episode Worth Revisiting:
Disgruntled Patients

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Branding in Dentistry – What it Takes to Stand Out

Mon, 07 Nov 2022 06:00:00 -0600

What does branding have to do with dentistry? In this episode, Bethany makes it clear that branding has EVERYTHING to do with dentistry. She starts by defining “brand” and by discussing several popular non-dental brands. Then, she challenges readers to either build a brand if they haven’t or re-evaluate their brand if it’s been around for a couple of years or more. Dental brands are built upon the core DNA of the practice owner, the associate, and all of the employees. A brand can either set you apart if managed well, or it can tank your ship if not managed well. Bethany challenges each listener to evaluate their brand, rate themselves on the delivery of that brand, and then create a short, memorable motto that keeps everyone on the team focused on the delivery of the brand.

Previous Episodes Worth Revisiting:

Discovering Your Why and Then Practicing Happy
Real-Life Online Reviews and How We Responded

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Protecting Your License - Avoiding Common Documentation Errors

Mon, 31 Oct 2022 06:00:00 -0500

As one of the main auditors in the Bethany Consulting Chart Audit Program, Dr. Kuba has seen hundreds of charts and documentation from practices across the country. Combined with her expertise from serving on the Texas State Dental Board and the American Academy of Pediatric Dentistry Board Examiners, Dr. Kuba has a deep knowledge of common documentation errors. She also knows that one of the best ways to protect a practice and a doctor’s license is through sound documentation practices. In this episode, Dr. Kuba and Bethany discuss the most common documentation errors and assumptions and provide listeners with important takeaways.

Previous Episodes Worth Revisiting:

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When Sh!# Hits the Fan – Medical Emergencies, Lawsuits, and Liability

Mon, 24 Oct 2022 06:00:00 -0500

We all think it will never happen to us, and then it does. Dr. Kuba shares her drama of the week which involved a letter from a lawyer involving an injury sustained in her office. Together, she and Bethany discuss the specific details of the incident that occurred in her office and the things her team did to manage the crisis. They also discuss various ways to be prepared for medical emergencies, lawsuits, and other unexpected crises that can hit any practice. Get your notebooks ready because there are several practical takeaways in this episode!

Previous Episodes Worth Revisiting:

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Dr. Jones and Bethany Discuss Managing Change in a Practice

Mon, 17 Oct 2022 06:00:00 -0500

Bethany’s Dad is back once again to discuss making changes in the practice. Bringing in a new team member, a new leader, or even a consultant can be stressful on the team and can sometimes yield a negative outcome if not handled well. Dr. Jones and Bethany reflect back on when Bethany was brought in to help in the practice and how the team responded to changes. Bethany discusses how changes are best made within a practice. Transitioning team members out can also be a burden on the team. Together, they discuss ideas for making practice changes easier on the team. As an added bonus (at the end of the episode), Dr. Jones reflects back on some of Bethany’s unconventional collection methods.

Previous Episodes Worth Revisiting:

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Dr. Jones Discusses Patient Communication

Mon, 10 Oct 2022 06:00:00 -0500

Bethany’s Dad is back in the studio! Today, they discuss some of the issues that come up in patient communication. Drawing upon his nearly 45 years in the dental field, Dr. Jones discusses how he handles patients who refuse x-rays, SRP, and other recommended treatments. His strategy involves drawing upon his entire team to help the patient understand and proceed with prevention and treatment. He also shares some little-known facts about Bethany. Enjoy this session with a MDD favorite guest!

Previous Episodes Worth Revisiting:

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Making Associateships Win/Win

Mon, 03 Oct 2022 06:00:00 -0500

Dr. Kuba shares a story where a colleague made it seem like she was too generous with her associates. Dr. Kuba describes her methods of dividing up the more productive aspects of dental procedures as well as her reasoning behind her decisions. She and Bethany also discuss the various motivations for having an associate and how to make the associateship beneficial for both parties, while still benefitting the practice.

Previous Episodes Worth Revisiting:

Don’t miss our announcement episode!
SPECIAL ANNOUNCEMENTS – DON’T MISS

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Sprig Live 2022

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Practice Ownership Through a Kid’s Eyes

Mon, 26 Sep 2022 05:00:00 -0500

The Managing Dental Drama Studio has some very special guests. Dr. Kuba’s girls and one of Bethany’s girls enter the management conversation. As a life practice, Bethany and Dr. Kuba discuss dental “drama” with their kids and give them the opportunity to think critically about real-life problems. In this episode, listeners will enjoy these ten- and nine-year-old kids' simple, straightforward, and practical suggestions. The refreshing perspective provides new insights into management and a strategy for training kids in critical thinking. In this episode, the kids are asked about an underperforming front desk team, addressing underperformance, and how to balance production with an associate.

Previous Episodes Worth Revisiting

How to Help Your Team Bear Fruit

See Dr. Kuba and Bethany LIVE in their upcoming workshop at SPRIG Live
Sprig Live 2022

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Sucktember Task List – Making a Sucky Month Profitable

Mon, 19 Sep 2022 06:00:00 -0500

In this episode, Bethany provides practice owners with tools to utilize during a practice slow season. She focuses on two aspects of the practice – controlling no-shows and cancellations and also filling the schedule. When was the last time you checked in on your confirmation protocol? Have you ever thought about grading your patients and adjusting their confirmations accordingly? Learn more about these strategies as well as schedule-filling strategies in this episode!

Previous Episodes Worth Revisiting

10 Marketing Minutes
Low Cost Marketing Strategies

See Dr. Kuba and Bethany LIVE in their upcoming workshop at SPRIG Live
Sprig Live 2022

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Sucktember – What to Do With Staff When the Schedule is Slow

Mon, 12 Sep 2022 06:00:00 -0500

What to Do With Staff When the Schedule is Slow

Show notes: September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to have a slow-time game plan to ensure that the practice bounces back quickly.

Previous Episodes Worth Revisiting:
Staff and Supply Costs Up, Profits Down

Don’t miss our announcement episode!
SPECIAL ANNOUNCEMENTS – DON’T MISS

Don't Forget!
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Sprig Live 2022

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Overhead Expenses: How to Make More Money

Mon, 05 Sep 2022 06:00:00 -0500

In this episode, Bethany tackles a critical category for all dental practice owners – overhead expenses. She discusses the goal percentage for each of the following categories and also shares ideas for how to cut expenses in each. Finally, she encourages each practice owner to build a team of people who can help manage expenses and increase profitability.

Rent 5-7%
Staff Salaries 22-25%
Lab 6-8%
Dental Supplies 5-7%
Office Supplies 1-2%
Miscellaneous 4-5%

Previous Episodes Worth Revisiting:

Don’t miss our announcement episode!
SPECIAL ANNOUNCEMENTS – DON’T MISS

Don't Forget!
Enter “High Five” on one of these platforms (enter FB link, Instagram links) for your chance to win a gift worth over $1200!
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Sprig Live 2022

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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The Nuts and Bolts of Performance Reviews

Mon, 29 Aug 2022 05:00:00 -0500

Join Dr. Kuba and Bethany as they listen to the advice provided by Dr. Davis who offers advice on performance reviews. In this episode, they work to get into the nitty gritty of performance reviews as they discuss how often they should occur, what questions to ask, and how consistency matters.

Previous Episodes Worth Revisiting:
Management Tool Kit: Office Policy Manual and Performance Reviews
Personalities on Parade

Don’t miss our announcement episode!
SPECIAL ANNOUNCEMENTS – DON’T MISS

Also, Enter “High Five” on one of these platforms (enter FB link, Instagram links) for your chance to win a gift worth over $1200!
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See Dr. Kuba and Bethany LIVE in their upcoming workshop at SPRIG Live
Sprig Live 2022

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Anniversary Episode – Behind the Scenes

Mon, 22 Aug 2022 06:00:00 -0500

Dr. Kuba and Bethany have been storing up questions from our listeners around the world and are using this anniversary episode to answer all of your burning questions. Celebrate with them as they answer questions like, “Where is your studio?”, “When do you have time to podcast?”, “What is the thumping noise?”, and many other fun questions!

Bethany’s Favorite Episode of Season One:
Discovering your WHY and then Practicing Happy!

Dr. Kuba’s Favorite Episode of Season One
How to Help Your Team Bear Fruit

Don’t miss our announcement episode!
SPECIAL ANNOUNCEMENTS – DON’T MISS

Also, Enter “High Five” on one of these platforms (enter FB link, Instagram links) for your chance to win a gift worth over $1200!
Managing Dental Drama FB
Managing Dental Drama IG
Managing Dental Drama Membership Club Sign Up

See Dr. Kuba and Bethany LIVE in their upcoming workshop at SPRIG Live
Sprig Live 2022

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Cutting Hours, Cutting Pay, and Exit Interviews

Mon, 15 Aug 2022 05:00:00 -0500

Terminating an employee’s position feels so difficult and also is final. In this episode, Dr. Kuba and Bethany discuss other options for underperforming employees including cutting down an employee’s schedule or even cutting their pay. They discuss reworking the employee’s position or job title to better suit their skillset. In addition, Bethany discusses the importance of an exit interview. Finally, they conclude with positive thoughts about the aftermath of losing an employee.

Recommended past episodes:
How to Fire Employees

Don’t miss our announcement episode! SPECIAL ANNOUNCEMENT
Enter “High Five” on one of these platforms for your chance to win and don't forget to sign up for our membership club!
Managing Dental Drama FB
Managing Dental Drama IG
Managing Dental Drama Membership Club Sign Up

See Dr. Kuba and Bethany LIVE in their upcoming workshop at SPRIG Live
Sprig Live 2022

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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SPECIAL ANNOUNCEMENTS – DON’T MISS

Mon, 08 Aug 2022 05:00:00 -0500

Get ready for some exciting news in this short announcement episode. First, Dr. Kuba and Bethany talk about their upcoming opportunity to speak at SPRIG Live. Second, they talk about YOUR chance to win a gift valued at $1200. Finally, they introduce an easy way to sign up to receive access to the Managing Dental Drama community. Don’t miss this exciting episode!!

Sprig Live 2022

Enter “High Five” on one of these platforms for your chance to win!
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Managing Dental Drama Membership Club Sign Up

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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How to Fire Employees

Mon, 08 Aug 2022 05:00:00 -0500

Terminating a relationship with an employee can be an incredibly stressful event. There are often questions around the logistics of how to fire an employee as well as the timing of it all. In this episode, Dr. Kuba and Bethany discuss various strategies for conducting a termination as well as all of the steps that lead up to firing an employee. They also discuss the importance of clear communication in the first 90 days of an employee’s onboarding. Severance pay and the cost of losing an employee are discussed as well.

Don't forget to follow us on social media!
Managing Dental Drama FB
Managing Dental Drama IG

Recommended past episodes:
How to Help Your Team Bear Fruit
When to Coach and When to Fire Underperforming Employees

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

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Determining the Worth of Employees

Mon, 01 Aug 2022 05:00:00 -0500

For any practice owner that has recently had an employee state or imply, “I know MY worth,” then this episode is for you. With inflation on the rise, employees are asking for more and more income, and they are in a position to ask due to a reduced number of workers in the dental field. Dr. Kuba and Bethany discuss the importance of being prepared for employees’ continued requests for more money. They also provide tips for HOW to be prepared to determine an employee’s worth.

Don't forget to follow us on social media!
Managing Dental Drama FB
Managing Dental Drama IG

Recommended past episodes:
Strategies for Employee Retention
Thoughts on Employee Retention

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Learning from Leadership Examples

Mon, 25 Jul 2022 05:00:00 -0500

Leadership is challenging and requires constant self-reflection and growth. Practice owners can often make mistakes while leading their teams, and those mistakes are discussed in this episode. Practice owners can be micromanagers with extremely high standards and mounting frustration when expectations aren’t met. Leadership requires patience and perspective. Dentists can also struggle with avoiding leadership altogether. Many practice owners focus on employees’ weaknesses and put effort and energy into improving them but only for the benefit of the practice which can embitter employees. In order to lead well, dentists must focus on transformation and growth for the benefit of the employee.

Don't forget to follow us on social media!
Managing Dental Drama FB
Managing Dental Drama IG

Book we highly recommend!
Leadershift

Recommended past episodes:
Personality 1
Personality 2

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Dental Practice Owners are Leaders

Mon, 18 Jul 2022 05:00:00 -0500

Dentists, especially practice owners, are leaders. Each day, dentists are faced with the opportunity to lead their team well, serve their patients, and impact their community. In this episode, Dr. Kuba and Bethany listen to tips from Dr. Marr, who discusses her leadership style and her goal of creating mini-leaders on her team. The collaborative leadership style of Dr. Kuba is also discussed. Employees need a good leader, and there are various ways to lead. This episode concludes me reminding all dentists of the three “C’s” related to leadership – clarity, consistency, and communication.

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Friday, September 18, 2026 from 8:30 – 4:30
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Featuring YOUR Voices

Mon, 11 Jul 2022 05:00:00 -0500

Join Bethany in this episode where YOU, the audience, are the focus. You will hear tips and tricks directly from listeners who have called in with their suggestions and comments. Learn from Dr. Cooper about how to control associate spending. Get tips from Dr. Valadez who developed a quick fifteen-minute end-of-day routine that ensures claims are paid, petty cash is tracked, and adjustments are monitored. Finally, listen to a friendly reminder from Dr. Patel about the importance of caring for yourself and your team. Although listeners are always behind everything Dr. Kuba and Bethany do, this episode puts a shining spotlight on some loyal participants and turns the mic over to new ideas and suggestions.

Also, don't forget to follow us on our social media accounts!
Managing Dental Drama FB
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Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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July 4th Special – HR and Holiday Basics

Mon, 04 Jul 2022 05:00:00 -0500

Join Bethany in this special short segment on HR Basics. She covers some of the most frequently asked questions about HR – holiday pay, paid time off, meeting pay time, and training pay time. If you’ve ever wondered what is “normal” or suggested, Bethany will answer those questions in this episode!

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Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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Hiring An Associate Series – Part Three

Mon, 20 Jun 2022 05:00:00 -0500

The final section in the associate series addresses the practical steps of bringing on an associate. First, how should a practice owner find a good associate? What are the important qualities they need to have? Second, it is important to make the owner/associate relationship win/win. Dr. Kuba and Bethany discuss ways to retain associates and keep them happy in the practice. Finally, Bethany wraps up with some practical next steps in starting the process of bringing on an associate. By the time you finish this episode, you should have most of the information you need for finding, hiring, and incorporating an associate dentist into your practice!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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Hiring An Associate Series – Part Two

Sun, 12 Jun 2022 20:00:00 -0500

So, you’ve decided you want an associate? Then, your attention should turn to the financial details necessary to make your next move. First, is your practice in the right financial position to hire an associate? If so, how much room is in your budget? Depending on the budget, you can consider starting with a part-time associate (usually 1-2 days a week) or a full-time associate (3-4 days a week). How are associates usually paid? That is the next financially motivated subject. Dr. Kuba and Bethany discuss several options for associate pay. Finally, what is the point of a contract? Bethany has long been an advocate for contracts, but Dr. Kuba has resisted. Hear both of their dialogue about associate contracts.

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Friday, September 18, 2026 from 8:30 – 4:30
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Hiring An Associate Series – Part One

Sun, 05 Jun 2022 20:00:00 -0500

Many solo practitioners are considering an associate for the first time in their careers. A number of them indicate that they never dreamed of bringing on an associate. So, what changed their minds? It’s no doubt that the last 2.5 years has been some of the most stressful times for practice owners. While things have stabilized somewhat, the stress of practice ownership remains elevated. Many dentists yearn for relief from the practice, the ability to take a day off or to even take a vacation without worrying about the practice. Some desire to work less, finding their five- or four-day work week to simply feel harder than it used to. Others have a growing practice that is too big for one doctor. Regardless of the reason, the desire for an associate is normal. Dr. Kuba discusses her path to bringing on associates and the benefits she has experienced from having associates involved in her practice.

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Friday, September 18, 2026 from 8:30 – 4:30
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Insurance MAD World Part Two

Sun, 29 May 2022 20:00:00 -0500

The insurance conversation continues as Dr. Kuba and Bethany discuss the importance of communication with patients in relation to insurance. When dropping network status with an insurance plan, Bethany has some specific opinions on how to successfully manage the communication with patients. She and Dr. Kuba discuss a recent insurance drop that Dr. Kuba made and how her team managed the transition. Additional topics include how to communicate the changes with insurance to your patients so that they are informed and more compliant with remaining balances. As always, teams are critical in helping practice owners manage the insurance changes and keep the patients informed, so be sure to take notes to pass along to team members!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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Insurance MAD World Part One

Sun, 22 May 2022 20:00:00 -0500

Have you been asking yourself lately, “Where is all the money going?” Or have you noticed that certain procedures are simply less productive than they used to be? Maybe you’ve even wondered to yourself, “I feel like I’m working harder and making less, what is happening?” If these thoughts sound familiar, then tune into this episode. Dr. Kuba and Bethany spend time discussing current trends in the MAD world of insurance. The fact of the matter is that in-network practices are making less now due to changes in insurance. Practice owners must equip themselves with the tools needed to evaluate what has changed, why it has changed, and what they can do about it. Insurance is, no doubt, a world that can drive one mad. However, it is a world that must be won by practice owners. Listen in as practical tips are discussed.

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Friday, September 18, 2026 from 8:30 – 4:30
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Know THY Practice

Sun, 15 May 2022 20:00:00 -0500

Dr. Kuba has a moment of truth when she and her associate tend to a midnight emergency patient. As she fumbles to put together the supplies needed and even struggles with the equipment needed to service her patient, she realizes the importance of getting back to the basics of knowing more about her practice. In this episode, Bethany extends the conversation to encourage practice owners to not only know the clinical foundations of the practice but also the business foundations. When practice owners understand all that’s necessary to run their practices, they buy freedom that breeds confidence and security. So, listen up and heed the message in this episode!

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Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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The Emotional and Mental Health of the Dentist or Practice Owner

Sun, 01 May 2022 20:00:00 -0500

This episode expands the mental health subject to the dentist or practice owner. While the team’s mental health is very important, the dentist or practice owner’s emotional wellbeing is paramount. In fact, in many cases the practice does not exist with a mentally well dentist or practice owner. In this mini episode, Bethany discusses five important strategies for keeping the dark clouds of despair at bay. In addition to big picture suggestions like building a professional team and investing and finding a support group, she also discusses everyday tips for remaining emotionally healthy.

Dive into this episode with pen and paper in hand because these tips are critical for keeping you well!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

The Importance of Mental Health in the Workplace

Sun, 24 Apr 2022 20:00:00 -0500

Mental and emotional health have always been important. Yet, the last two plus years of pandemic changes have caused a number of people to go from confident, stable, and happy to depressed, anxious, and discontent. According to Boston University School of Public Health, depression rates have tripled in the United States, where now 1 in 3 American adults are affected. Therefore, the number of our employees now struggling with emotional health and the number of our patients struggling with mental health has now quadrupled. As business owners, it is critical to recognize and respond to this crisis. In this episode, Dr. Kuba and Bethany discuss a strategy for supporting team members as they work to regain mental and emotional health.

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Thoughts on Employee Retention – April 2022

Sun, 17 Apr 2022 20:00:00 -0500

One of the most popular episodes thus far on Managing Dental Drama has been the first episode called, “The Art of Retaining Good Employees in a Post-Pandemic Market.” Thirty episodes and ten months later, Dr. Kuba and Bethany tackle this topic again. They both reflect on how much the job market landscape has changed even over a ten-month period of time. Together, they dialogue together on the strategies and mindset necessary to retaining employees while also fully admitting that they do not have the answers. Although almost every practice owner has either lost a valuable team member or is at risk of losing a great employee, Dr. Kuba and Bethany express the importance of not burying the metaphorical head in the sand and ignoring the changing landscape. Instead, practice owners must remain vigilant in watching the changes and continuing to work to get out ahead of them as much as possible.

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Friday, September 18, 2026 from 8:30 – 4:30
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Second Interview With Bethany’s Dad – Dr. Jones

Sun, 10 Apr 2022 20:00:00 -0500

Back by popular demand! Dr. Jones joins Bethany again to discuss three subject matters. First, he tackles marketing and reflects back on various strategies he has tried over the years. An avid believer in consistent marketing, Dr. Jones encourages listeners to engage in a variety of marketing activities and stick with it. Second, Dr. Jones discusses his individual ways of showing appreciation and encouragement to his team members. He believes that his team are experts in their roles and that he couldn’t practice dentistry without them. Finally, Dr. Jones gives advice to all of those practice owners at the beginning of their careers. He encourages them to invest in technology, education, as well as spiritual and family time.

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Thirty Positive Thoughts in Less Than Thirty Minutes

Sun, 03 Apr 2022 21:00:00 -0500

In the everyday reality of new stresses, Dr. Kuba and Bethany were compelled to spend thirty minutes discuss all of the positive aspects of dentistry and dental practice ownership. They challenged each other to discuss thirty positives in thirty minutes. No negatives allowed. In this episode, listeners will enjoy the opportunity to reflect on all of the wonderful blessings of the dental field. Dr. Kuba and Bethany hope that this episode brightens many days and causes listeners themselves to fight for the positive in a world with plenty of negatives.

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Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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How to Tackle Uncomfortable Conversations with Employees

Sun, 27 Mar 2022 21:00:00 -0500

Employees seem to feel more valuable than they’ve ever been before, so when they are not performing as expected, it becomes difficult to know how to handle them. Should a practice owner address the issues and potentially risk upsetting the employee? What if the employee decides to leave, once again leaving the practice understaffed? Dr. Kuba and Bethany discuss several real-life examples from the past two weeks – two brand new employees with attendance issues, two different employees with attitude issues, one employee not achieving her assigned tasks, etc. Strategies of how and when to have uncomfortable conversations as well as what to say are all discussed in this episode.

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
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10 Marketing Minutes

Mon, 21 Mar 2022 09:00:00 -0500

On this episode of Managing Dental Drama, Bethany is flying solo!
Last week's episode, Dr. Kuba and Bethany talked about marketing and gave some ideas and tips on low cost marketing strategies. Today, Bethany is using these 10 minutes to provide more marketing strategy takeaways that you can implement in your practice.

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Low Cost Marketing Strategies

Sun, 13 Mar 2022 21:00:00 -0500

Many dental offices experienced new and unpredictable patterns during and after the COVID crisis. During the volatile ups and downs, many practice owners found themselves so focused on new problems and new trends that marketing was an afterthought at best. As the waves of change have started to settle into a more predictable rhythm, the evident need for new patients has surfaced once again. In this episode, Dr. Kuba shares one of her main marketing events – patient appreciation. Bethany throws in a few additional low-cost ideas to consider. Listen in to the discussion on the importance of new patients as well as a few strategies for getting some in the practice door.

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

Disgruntled Patients

Sun, 06 Mar 2022 20:00:00 -0600

While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients.

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An Interview with Bethany’s Dad – Dr. Jones

Sun, 27 Feb 2022 20:00:00 -0600

At 71 years young, Bethany’s Dad, Dr. Jones, is still practicing dentistry full-time and is loving every second of it. What is his secret? Dr. Jones shares a brief synopsis of his 45-year history in the dental field. Then, he focuses on mistakes he’s made throughout those years and what he has learned from those mistakes. Like many of our followers, Dr. Jones also hit a wall about 20 years into his career. Listen to how he restored his passion for dentistry in a 4-month exit from the field. Although Dr. Jones experienced challenges and even set-backs at times, he found that his love for dentistry and the patients he gets to serve has continued to sustain his passion for the field. In an effort to encourage the Managing Dental Drama listeners, he shares tips and tricks for practice owners as he tackles difficult topics like sour-patch employees and the loneliness of practice ownership.

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Management Tool Kit: Office Policy Manual and Performance Reviews

Sun, 20 Feb 2022 20:00:00 -0600

Although performance reviews and the office policy manual can often be two tools that fall to the bottom of the management tool bag, they are incredibly vital to running a successful practice. The office policy manual provides a management philosophy that becomes foundational to the team. It also clarifies rules, procedures, and expectations for team members while protecting the practice owner. Performance reviews force consistent communication with employees. The reviews keep the employees improving throughout the year and gives them the feedback they often desire.

Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics:

What are performance reviews?
When should performance reviews be conducted?
What all should be included in an office policy manual?
How often should it be updated and reviewed with the team?

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The “Surface Pressure” is Killing Me, Now What?

Sun, 06 Feb 2022 20:00:00 -0600

Do you ever feel pigeon-holed? You feel like you are out of options and too tired to fight for options? Every practice owner experiences seasons of simply wanting out. They want to walk away from the pressure and stress of it all. In this episode, Dr. Kuba and Bethany discuss the intentional strategy of bringing in producer help. For some practices, that could mean taking the leap of faith and hiring a hygienist. For other practices, that could mean hiring a part-time associate. Whatever the case may be, it is critical for solo practice owners to feel like they are not alone, and the addition of producer assistance often can relieve some of the pressure of practice ownership.

Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics:

The recent stories and examples of practice owners walking away from it all.
How business ownership is a blessing and a true gift.
The importance of protecting your greatest instrument – your mind and body. By protecting this instrument, a practice owner can extended his or her practice life by 5, 10, or even 15 years.

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Staff and Supply Costs Up, Profits Down

Sun, 30 Jan 2022 20:00:00 -0600

At almost two years past the initial onset of the pandemic, staff costs continue to soar. Practice owners are often backed into a corner with staff pay increase requests, or staff members are “bought out” by another office in the area. Hiring new employees continues to be a punch in the gut because of their starting asking rates. Add in the supply cost increases that continue to rise, and many practice owners are left either wondering how they are going to make ends meet or how they are going to live on less. Increased overhead expenses are one of those “new normal” examples that is simply frustrating and defeating. In this episode, Dr. Kuba and Bethany discuss ways in which the higher staff costs have caused Dr. Kuba to make decisions she wouldn’t have made two years ago. They also talk about practice decisions that may assist with the increased expenses.

Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics:

Increased overhead expenses are here to stay. It’s time to re-evaluate the practice budget in an effort to find pockets of potential savings.
Expect pay increase requests from your team. If they haven’t come yet, they will.
If fully staffing the office is still a struggle, it may be time to consider dropping an insurance plan.
Be sure to connect with your team members to discover their professional goals.

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COVID-19 Resurgence and Practice Impact Part Two

Sun, 23 Jan 2022 22:00:00 -0600

Do you remember the good ‘ole days of rock-solid cancellation policies and cancellation phone call scripts? The latest resurgence of COVID-19 has caused a rattling and even complete decomposition of the plan for handling patient cancellations. In this episode, Dr. Kuba and Bethany continue discussing the current impact of COVID-19 on the practice, specifically in the way of a schedule that never seems to stay put together. Because an obliterated schedule can cause extreme stress, it is vital to hear strategies and thoughts on how others handle the unknown of every single day in a dental practice.

Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics:

How should a dental team approach the overwhelming about of cancellations and no shows?
What are some mindsets that are helpful when considering the ever-changing landscape of staff and patient absences?
The importance of constantly re-evaluating office policy and communicating these changes clearly to patients and staff members.

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COVID-19 Resurgence and Practice Impact: Part One

Sun, 16 Jan 2022 21:00:00 -0600

In this episode, Dr. Kuba and Bethany commiserate together on the most recent impact of COVID-19 on the team and also on the schedule. This conversation is definitely real in every way – raw emotions, real reactions, and dialoguing together to find hope in yet another tough wave of this pandemic. Tune in to hear how other practice owners are weathering this storm while also finding some encouragement for yourself and your team.

Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics:

Why does this wave of the pandemic feel so all consuming? Why is it hard to keep running this road of practice ownership and management?
There are blessings in stressful times, and this recent wave of COVID-19 gives us a chance to truly grow.
Tips on dealing with staff absences due to the pandemic.

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Top Ten for Year End

Sun, 19 Dec 2021 19:00:00 -0600

In today’s episode Bethany is flying solo! Dr. Kuba is busy running her practice as we near the end of 2021 and will be back and ready for 2022.. As Bethany discusses the top ten important things you should do to prepare for 2022, it’s important to remember to stop and evaluate your own health and get plenty of rest. We all too often pour our everything into ensuring our practice is running smoothly and efficiently that we often forget to take care of ourselves. When you do this, everything else just falls into place. Like tackling those end of year reports to show the positives (and negatives) of your practices’ performance and most importantly, taking care of your team just to name a few.

Show host Bethany Petty dive into the following topics:

Remember to stop and evaluate your own health. Your practice depends on you. Get rest to re energize, rejuvenate, and recharge.
Running reports will help tell the story of how well your practice did and will do in the future. Three main reports to consider for year end: Production and collection for the year, New Patients Report, and Provider Productivity.
Take time to reflect on your top 3 most memorable moments from 2021. The good and the bad. These should be the moments of impact.
List your successes and losses of 2021.

This will be our last podcast for 2021 and we look forward to seeing everyone in 2022! Happy Holidays from all of us here at Managing Dental Drama!

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Bonus Plans – The Taking Away

Sun, 12 Dec 2021 21:00:00 -0600

In this follow up episode, Dr. Kuba and Bethany discuss the other valuable aspect of having strong bonus plans – their usefulness in disciplinary action. Not only are bonuses excellent at positively motivating team members, but they can also be used to negatively motivate team members. Bonuses can (and should) be taken away when an employee is significantly underperforming or failing to meet certain deadlines or expectations. So many practice owners are limited by the small scope of options they have when trying to correct the performance of an employee. Taking a bonus away either individually or collectively gives the practice owner options for attempting to correct employee behavior.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following topics:

Specific examples of when Dr. Kuba had to remove bonuses from individual employees as well as departments and even the entire team.
The importance of taking away the bonus very sparingly so that the “sting” of the punishment is significant.
The value of a diversified bonus plan so that options exist in how and what to remove from an underperforming employee.

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Bonus Plans – The Giving Part 1

Sun, 05 Dec 2021 22:00:00 -0600

It’s the most wonderful time of the year, and with it comes the age-old question, “What should I do for my team in the way of a bonus or holiday gift?” Nearly every practice owner struggles with the why, how, and what of gift-giving at the end of the year. In this episode, Dr. Kuba and Bethany discuss not only year-end gift giving strategies but also on-going bonus plans for the rest of the year. Three main bonus strategies are discussed as well as the impact of these bonuses and gifts upon the team.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following topics:

Options for year-end gift giving to team members; How to handle senior staff members as well as new team members.
The importance of incentivizing throughout the year so that all the weight doesn’t fall on end of year good behavior.
Options for incentivizing throughout the year.
Focusing on the positive outcomes of year long, consistent bonus options. Bonuses should be a win-win-win.
Keeping bonus plans and holiday plans diverse so that the events/gifts speak to different employees.

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Staffing Solutions – Remote Workers

Sun, 28 Nov 2021 21:00:00 -0600

Keeping a dental office fully staffed now seems to be a full-time job. So many practice owners are struggling to run a full schedule because they are missing key team members. One creative strategy is to offload some of the administrative work in the practice to employees who work remotely or away from the office. By incorporating remote workers into the fold, practice owners no longer have to find and retain employees who live near the office. Instead, they are able to expand their options to other cities or even states. Dr. Kuba shares her practice journey to incorporating remote employees and offers advice on when and how to consider remote employees.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following topics:

Ways to ensure that the remote workers is advantageous to the practice and to the team
When to consider a remote worker and why a practice owner might consider one
Examples of times in Dr. Kuba’s practice that have required outside, remote support.
The importance of keeping the remote worker connected to the inner workings of the team and practice

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Creative Team Building Ideas

Sun, 14 Nov 2021 20:00:00 -0600

You asked, now receive! So many practice owners struggle with effective team building ideas. After receiving foundational ideas in episode twelve, this episode takes a deep dive into multiple team building examples that Dr. Kuba has executed in her practice. Self-proclaimed as “Off the Wall Ideas,” Dr. Kuba shares her creative and fun events including her original team building event. She and Bethany offer advice to practice owners struggling to start a cohesive culture through team building events.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following topics:

Good team building events have to start somewhere. Starting with a simple potluck can be a great, inexpensive starting point.
Developing a calendar of events can help to remove some of the stress of planning team outings
Investing in team building events can last well beyond the actual event
Pushing past the uncomfortable nature of team building

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How to Help Your Team Bear Fruit

Sun, 07 Nov 2021 21:00:00 -0600

Today’s episode called for a well-timed detour. Drama hit Dr. Kuba’s office, and it required corrective conversations with two of her employees. Within these conversations, Dr. Kuba had a light-bulb moment when she realized her impact as a leader on these two employees. Using the analogy of a fruit orchard, Dr. Kuba explains how she reached a new level of understanding in how to manage her team. With a depleted employee market that seems to grow worse by the minute, retaining employees is critical. Dr. Kuba left both of these conversations with a renewed energy and a new mindset. Her new management plans for these two employees means that Dr. Kuba did not have to fire good employees.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Always assuming the positive in the employees
Corrective measures in management are never solved in one meeting. Often, multiple conversations and types of conversations are involved.
Does the employee need to change? Or do you, the practice owner, need to change?
Be willing to change your expectations and truly water your team members, allowing them to bear fruit for themselves and for the practice.

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The Basics of Team Building

Sun, 31 Oct 2021 20:00:00 -0500

Dr. Kuba, a self-proclaimed introverted homebody, has an extensive team building calendar. Why? She believes it is foundational to creating and maintaining a good office culture. Her strategy works. Although she could never claim a perfect practice culture, her team has a strong unity and sense of value. Most team members who join Dr. Kuba’s practice are loyal because they feel seen, heard, and valued by Dr. Kuba. Her team often comments on the generosity of their boss and how valued they feel. // Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Team building budget
Developing a team building plan
Why invest in team members? The overall purpose of team building events
Reminding listeners of the importance of making your team feel valued at these events. Don’t go cheap on certain aspects because it can ruin the feel of the entire event.

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A Different Management Model – Leadership Teams

Sun, 24 Oct 2021 20:00:00 -0500

To have a manager or to not have a manager – that is the question! After years of functioning with the traditional office manager model, Dr. Kuba found herself anxious about what would happen if her manager decided to leave. When her manager was finally burned out and done with managing, Dr. Kuba and Bethany had to incorporate a new model. In this episode, the details of how the team lead model concept works in Dr. Kuba’s office are discussed.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

How to spot leaders on your team
The concept behind a leadership team and how to develop one
The importance of investing in training, coaching, and time into your leadership team
Learning to trust the feedback from your leads and incorporate their thoughts and ideas into the practice

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Patient Personalities on Parade

Sun, 17 Oct 2021 20:00:00 -0500

What do patient personalities have to do with anything? Our answer – personalities impact EVERYTHING including our interactions with patients and/or patient guardians. Continuing the conversation on personalities, Dr. Kuba and Bethany describe the specific ways that customizing communication based on the patient’s personality not only makes the communication more effective but also saves time and energy. Patients give clues to their preferred communication style. We must attend to these clues, acknowledge their values, and adjust our communication style to meet our patient’s needs.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

How to recognize a patient’s personality. The clues will be discussed in detail.
How to recognize our own personality at play in our communication. Discussion of how to suspend these communication preferences to accommodate the patient is addressed.
Once we identify the patient’s communication preference, the details of how to communicate with each specific personality type is laid out.
Molding our style to meet the patient is exceedingly important. There is specific value to treatment acceptance and time/energy saved.

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Personalities on Parade

Sun, 10 Oct 2021 20:00:00 -0500

Do personalities really matter? The non-surprising answer – absolutely. After discussion of the four main personality types and then revealing their own personalities, Dr. Kuba and Bethany reflect on the various ways that the four distinct dispositions have impacted the practice. They discuss the strengths and weaknesses of each type and the difficulty a practice owner might have when he or she fails to consider the impact of each staff member’s personality. //Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Utilizing the personality plus descriptions of Choleric, Melancholy, Sanguine, and Phlegmatic. The strengths and weaknesses of each are broken down into detail.
What happens when a team is too weighted with one personality type?
How should personalities impact our hiring decisions?
Recognizing an employee’s personality allows the practice owner to develop realistic expectations and better roles for the employee.
Recognizing our own personality weaknesses provides the opportunity for flexing our weaker muscles.

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Details Matter – The Importance of Clinical Documentation

Sun, 03 Oct 2021 20:00:00 -0500

Although we know it, we often forget just how important clinical documentation is in the everyday life of a dental practice. This episode serves as a reminder of all the reasons why it is vital to prioritize good notes. Dr. Kuba shares about a time when a patient complained to the State Dental Board, and her documentation was suddenly under review. Due to her personal experience and the experience of others, Dr. Kuba is passionate enough about this topic to serve as a chart compliance auditor for Bethany Consulting. Together they hope to bring a positive and encouraging light to the importance of charting details. // Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Documentation includes all aspects of the patient appointment including conversation details, phone and electronic communication details, and everything else related to the patient.
Board complaints are more common than you think. Dentists do not freely disclose when they have been forced to make an appearance before the State Dental Board, but we should not assume that it is not a frequent occurrence.
Clinical documentation is ultimately the doctor’s responsibility, and ultimately the liability is on the doctor.
Be humble enough to get a second set of eyes on your charts. Seek honest feedback, and then be willing to make the necessary changes.

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When to Coach and When to Fire Underperforming Employees

Sun, 26 Sep 2021 20:00:00 -0500

One of the hardest decisions to make when managing a practice is whether or not to fire an underperforming employee. In some cases, it can feel like an incredibly emotional decision. In this episode, Dr. Kuba and Bethany dig into some important self-reflection questions to start with when deciding on an employee’s future with the business. Despite the hardships associated with firing an employee, it is often necessary. // Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Recognizing an employee’s “ceiling” and then determining if the practice can still be successful with this employee’s top level (but under level) performance.
Deciphering between an employee’s cognitive ceiling and personal drive ceiling. In other words, does the employee have greater performance potential but simply lacks the drive to do better?
Realizing the emotional and physical impact of an underperformer on the rest of the team.
When to change personal expectations when there is chronic underperformance.

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Friday, September 18 from 8:30 – 4:30

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Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

WWKD – What Would Kuba Do?

Sun, 19 Sep 2021 20:00:00 -0500

We are putting Dr. Kuba on the spot in a special edition of “What Would Kuba Do?” In this show, Bethany presents Dr. Kuba with three scenarios from her dramatic week of sour employees and turns the table to see how Dr. Kuba would handle things. Have you ever had a Sour Patch employee? Maybe they’ve always been a bit moody, or maybe they suddenly became sour and you just can’t figure out why. Either way, you know that it is just not a good thing for your team or your practice. It is important to figure out the root cause of your employee’s sour attitude so that you strategize on how to deal with it.
Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Sour employees can have different root causes of their moodiness.
It is important to address sour employees before the entire team is impacted.
Outside life stressors can certainly cause temporary moodiness in employees, but it is still important to check in on the employee.
If a usually laid-back employee is complaining, it’s worth taking a deeper dive into solving internal practice stressors that may be contributing to their moodiness.
Employees can become moody due to unmet pay or appreciation expectations, so work to create an atmosphere of consistent appreciation.

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The Marriage of Dentistry and Insurance Ending In Divorce

Sun, 12 Sep 2021 20:00:00 -0500

The landscape of dental insurance has changed drastically since it’s inception in the 1950’s. In a post-pandemic world, insurance has digressed at an alarming rate. Reimbursements are constantly being lowered, and new clauses and rules of payments are leaving many in-network providers in a difficult predicament. How is it possible to continue to be successful when we are receiving less money from dental insurance while our practice expenses are increasing?

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Insurance changes are putting many practice owners in a situation that requires a solution.
Should a practice owner consider dropping insurance plans?
Risks ultimately cannot be avoided and are associated with being in network and being out of network.
If a practice chooses to drop insurance plans, what is the best way to drop.
The doctor and team members must re-evaluate every aspect of their communication regarding dental benefits.

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Discovering Your Why and Then Practicing Happy

Sun, 05 Sep 2021 20:00:00 -0500

So often practice owners find themselves at a place in their life and in their practice where they are completely dissatisfied. We believe arriving at a state of dissatisfaction or even frustration is caused by a series of misguided decisions along the way. It is critical for a practice owner to periodically pause, determine their “why” or their purpose, and then begin to make decisions that align with or take into consideration their purpose. //Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Goals can be a scary word for many people, especially when they feel too big, too vague, or simply unknown.
Determining purpose involves stepping back, hitting the pause button, and then diving into some self-discovery reflection and questions.
Purpose should drive every decision that we make in our practice. If a decision doesn’t line up with our WHY, then it is a bad decision.
Surrounding yourself with a good group of friends or advisors is helpful when trying to make important decisions.

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Real Life Online Patient Reviews and How We Responded

Sun, 29 Aug 2021 20:00:00 -0500

Are you paralyzed in fear each time you read a negative patient review? Or do you avoid reading patient reviews because of the stress they cause? Positive and negative dental patient reviews are unfortunately a fact of life, and they deserve our attention.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

The importance of either personally reading reviews or assigning a member on your team to consistently read and respond to reviews
Positive and negative reviews give us an opportunity to improve our team and dental practice
Responses to reviews can be creative and complex as long as we keep patient privacy in mind
Reviews and our responses allow potential new patients to see what our dental practice, doctor, and team value and the experience that we deliver on a daily basis
Dr. Kuba gives us a front row seat to three negative reviews and her team’s response to those reviews

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The Importance of Strategy in Finding New Employees

Sun, 22 Aug 2021 20:00:00 -0500

Have you posted a job opening recently only to find that nobody applied? Or maybe you received applications but they weren’t qualified for the job? Many places around the country are experiencing a depleted workforce making it impossible to have a full team and full schedule. Other places are finding under qualified people to work and are having to rework their expectations to continue running the business. //Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

When you have a job opening now, you need to MARKET the position. You are trying to attract the best candidates to your office, so make sure it’s a glitz and glam post.
A variety of platforms exist for recruiting new talent to your team. Make sure to consider social media and your existing team as a tool for your hiring project.
Now is the time to look for talent in seemingly random places.
By focusing on a better on boarding and training process, it is possible to hire people without any dental experience.

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The Art of Retaining Good Employees in a Post-Pandemic Market

Sun, 22 Aug 2021 18:00:00 -0500

We’ve seen it too – every single place you walk or drive past is wielding their “Now Hiring” sign. With every sign you see, the pit in your stomach grows. What if I lose my beloved Susie? What would I do without her? The competition is absolutely real, and it’s time we step up and fight to keep our employees.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following important topics:

Times have changed. It is no longer about the highest dollar amount when it comes to retaining employees. Other things like work-life balance matter.
Win-Win. The employee-employer relationship should ultimately be win-win – beneficial for both parties involved.
The ninety-day probationary period is a time of investment. We need to dig in, give feedback, and groom this person into an excellent employee.
When you have an underperforming employee, think outside the box to shift team members around to make sure that the job still gets done.

Interested in the Leadership Summit?

Friday, September 18, 2026 from 8:30 – 4:30

Inquire or register TODAY: https://www.hellobethany.com/about-3

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com