Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Morning Light: https://morninglightinc.org
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Madison Wood-Gonzalez, CNE, CND, CNC:

Madison has been with Morning Light since 2017. She has a passion for using her communication, organization, and event knowledge to make a difference in the lives of others in the community. Since Madison joined Morning Light, the organization has nearly quadrupled its fundraising efforts, started a State Certified CNA school, and won education and storytelling awards. Madison has also brought holidays, celebrations, and quality of life activities to the organization and the Abbie Hunt Bryce Home. “For me, it’s about the celebration of life up until the end,” she says.

Madison has been responsible for coordinating the highest grossing fundraising events in Morning Light history, and the organization continues to break fundraising records year over year with her involvement. She is primarily responsible for staff leadership, organizational oversite, community partnerships, business development initiatives, media and press collaborations, promotional materials, and communications.

Madison works hard to cultivate community awareness and collaboration. Because of her work, the organization has been featured in the Indianapolis Star, received a wide variety of coverage on local radio and television stations, and has received both local and national awards. She now teaches her nonprofit communication and leadership methods nationally to help other organizations advance their missions as well.

Date: 6/29/2026 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 183 – The Power of Compassion in End-of-Life Support with Madison Wood-Gonzalez, CNE, CND, CNC

keywords

hospice, end-of-life care, nonprofit, compassionate communication, caregiver support, community impact

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with CARR on LinkedIn: https://www.linkedin.com/company/carrhealthcare/
• Learn more about Colin: www.carr.us
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Colin Carr:

Colin Carr is a commercial real estate expert who has successfully completed over a thousand commercial real estate transactions while saving his clients hundreds of millions of dollars. Colin founded and scaled CARR, a nationwide commercial real estate company, to exclusively represent the unique needs and interests of healthcare providers. Colin has mastered several niches in the healthcare real estate industry and is passionate about helping others “Maximize Your Profitability Through Real Estate®”.

 Today, CARR is the nation’s leading healthcare real estate advisor with a team of almost 150 experts that span coast-to-coast. Every year, thousands of healthcare providers trust CARR to help them achieve the most favorable terms on their lease and purchase negotiations. SPEAKER RESUME Colin educates thousands of healthcare professionals, administrators, business owners and students on an annual basis through national meetings, conventions, study clubs, associations, universities, webinars, podcasts and more.

Date: 6/1/2026 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 182 – How Healthcare Real Estate Affects Patient Care and Practice Success with Colin Carr

keywords

healthcare real estate, patient experience, healthcare practice management, negotiation, leadership, healthcare facilities, practice profitability

In this episode of Compassion & Courage: Conversations in Healthcare, host Marcus Engel speaks with nurse and coach Jennylynde Renteria-Packham about her journey into nursing, her passion for elder care, and the importance of compassionate communication. They discuss personal stories of compassion, the role of coaching in healthcare leadership, and the challenges faced by those in long-term care. Jennylynde emphasizes the need for leaders to support their teams and the impact of personalized recognition in fostering a positive work environment.

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Jennylynde on LinkedIn: https://www.linkedin.com/in/jennylynde-renteria-packham-2956925/
• Learn more about Courage Coaching: https://couragecoaching.us
• Book Free Coaching Session: https://book.couragecoaching.us
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Jennylynde Renteria-Packham, MSN, RN, IHFMC, CHWC:

Jennylynde Renteria-Packham is a professional leadership coach and registered nurse with decades of experience in healthcare executive leadership, quality improvement, and organizational development. As the founder of Courage Coaching, she supports leaders and professionals who want greater clarity, accountability, and alignment in both their personal and professional lives. Her work often centers on helping clients identify the internal barriers that hold them back, including negative self-talk and unhelpful narratives, and replacing them with intentional awareness and action.

Date: 5/4/2026 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 181 – The Journey of a Nurse and Coach with Jennylynde Renteria-Packham

keywords

nursing, elder care, compassionate communication, healthcare leadership, coaching, long-term care, personal stories, resilience, healthcare challenges, mentorship

summary

In this episode of Compassion and Courage Conversations in Healthcare, host Marcus Engel speaks with nurse and coach Jennylynde Renteria-Packham about her journey into nursing, her passion for elder care, and the importance of compassionate communication in healthcare. They discuss personal stories of compassion, the role of coaching in healthcare leadership, and the challenges faced by those in long-term care. Jennylynde emphasizes the need for leaders to support their teams and the impact of personalized recognition in fostering a positive work environment.

 takeaways

Jennylynde Renteria-Packham has a deep passion for elder care.

Compassionate communication is essential in healthcare.

Leadership in nursing requires a servant mindset.

Personal stories of compassion can define our experiences.

Coaching can help leaders navigate challenges in healthcare.

Recognition and affirmation are powerful motivators for staff.<

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn More about Homewatch CareGivers: https://www.homewatchcaregivers.com
• Learn More about DAA Now: https://www.DAANow.org
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Nicole Brackett, LPN:

Nicole is a U.S. Army veteran with a nursing career spanning over 34 years, specializing in Alzheimer's and dementia care. She co-developed the Homewatch CareGivers Certified Dementia Care Specialist Training Program with Dr. Al Power, a noted geriatrician, author, and dementia care expert. A Certified Eden Educator, Nicole is part of a global movement transforming the culture of care. She actively participates in the Dementia Alliance Optimizing Well-being Committee and its subcommittees, championing initiatives for people living with dementia. Nicole is passionate about training and development to enhance quality care for individuals receiving care in their homes.

Date: 4/6/2026 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 180 – The Future of Aging in Place: Compassionate Care Strategies with Nicole Brackett, LPN

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Dr. Brian Bausano on LinkedIn: https://www.linkedin.com/in/bbausano
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Brian Bausano, MD, MBA:

Brian Bausano, MD, MBA is a Professor of Emergency Medicine and Vice Chair of Clinical Affairs at Washington University School of Medicine, where he oversees clinical operations across six emergency departments serving more than 255,000 patients annually. With dual expertise in medicine and business—holding an MBA from Washington University's Olin Business School—he brings a unique lens to the intersection of operational excellence and patient-centered care. The first half of Brian's career was dedicated to educating an entire generation of emergency medicine physicians. He founded the Healthcare Administration Leadership & Management (HALM) Fellowship to develop the next generation of physician leaders and serves as Immediate Past President of the Missouri Chapter of the American College of Emergency Physicians. Everything Brian does is driven by a singular higher purpose: connecting people to their health, their happiness, and each other. His work proves that operational rigor and empathy aren't competing priorities but reinforcing ones—that building better systems is how we build better human connections. For Brian, emergency medicine isn't just about saving lives in critical moments; it's about creating environments where patients feel seen, teams feel supported, and compassion operates at scale.

Date: 3/9/2026 

Name of show: Compassion & Courage: Conversations in Healthcare

Episode number and title: Episode 179 – Building Purpose-Driven Teams in Healthcare with Brian Bausano, MD, MBA

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Dr. Campbell on LinkedIn: https://www.linkedin.com/in/toby-campbell-md-ms-faahpm-0b372821b/
• Learn more about Extraordinary Conversations Podcasts: https://www.extraordinaryconversationspodcast.com
• Learn more about Palliatively Speaking: https://www.palliativelyspeaking.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Toby Campbell MD, MS, FAAHPM:

I am an experienced, compassionate, visionary healthcare leader focused on enhancing the patient experience with healthcare by ensuring that the care delivered is aligned with their values and preferences while contributing to a goal of delivering the highest quality care.  My backgrounds in cognitive science and theater, medical research, internal medicine, medical oncology, and palliative care combine to allow me to be a creative thinker, innovator, and problem solver in complex and matrixed systems.  I am driven to bring value to healthcare workers and patients while maximizing value to all the stakeholders in the healthcare system.

Date: 2/9/2026 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 178 - The Art of Compassionate Communication in Healthcare

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with MaryCay on LinkedIn: https://www.linkedin.com/in/marycaydurrant/
• Learn more about MaryCay’s work: https://marycaydurrant.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About MaryCay Durrant:

Our guest today is speaker, facilitator, and change leadership and business performance consultant, MaryCay Durrant. For 30+ years, she has helped people reorient, from broken playbooks to systems and paradigms that rekindle the human spirit. From “doing, producing, and performing” to being, partnering and growing. MaryCay does this by illuminating a brilliant model, one that is alive in nature. Her work has touched thousands of senior leaders and at more than 100 companies including Johnson & Johnson, Deloitte, Pepsi, Hyatt, and healthcare leadership teams from academic medicine like The Children's Hospital Los Angeles to community systems like Health First in Brevard County Florida. Her Vibrant W.O.R.K. model is simple, refreshing - and it’s what we all need today. It reorients people to the truth that we are built for change, meaning and optimistic action. And that when we feel stuck or challenged, it’s not failure but feedback. For decades she has been asked to find ways to translate her Vibrancy Model to “every human” as our world has become more and more disconnected and machine-optimized. She has taken the task to heart and is on a mission to illuminate a vibrant path in life for 50,000 people through podcast interviews by the end of 2026. MaryCay’s fresh perspective, practical tools and sense of wonder will help you find and sustain the “congruence” which is calm, purpose and joy we feel called towards in work and life.

Date: 1/9/2026 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 177 - Embracing Nature in Healthcare with MaryCay Durrant 

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Erin on LinkedIn: https://www.linkedin.com/in/erin-williamson-5b88b58b/
• Learn more about Love146: www.love146.org
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Erin Williamson:

Erin Williamson serves as the Chief Programs & Strategy Officer for Love146. She is responsible for leading the development, implementation, and operation of Love146’s US Survivor Care and Prevention Education programs. Erin has over 20 years of direct service, program management, and applied research experience in the fields of social service and criminal justice, with particular expertise in the areas of human trafficking and child sexual exploitation. She has a Masters in Public Administration and is a Licensed Clinical Social Worker. Erin also sits on the US Department of Health and Human Services National Advisory Committee on the Sex Trafficking of Children & Youth in the United States.

Date: 12/15/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 176 – Unveiling the Hidden Crisis of Child Trafficking with Erin Williamson LCSW, MPA

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Malinda on LinkedIn: https://www.linkedin.com/in/malinda-shultice-dhs-mpa-lnha-43225052/
• Learn more about M.S. Healthcare Consulting: https://www.malindashultice.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Dr. Malinda Shultice:

Dr. Malinda Shultice is a healthcare leader, educator, and consultant committed to advancing excellence and innovation across the healthcare industry. She serves as a professor at Iowa State University and Barcelona Executive Business School, preparing future healthcare leaders to navigate complex and evolving systems. As the Founder and CEO of M.S. Healthcare Consulting, Dr. Shultice empowers healthcare professionals through leadership development and workforce training designed to strengthen organizations and improve patient outcomes. Before entering academia, she managed continuing care retirement communities, gaining extensive experience in senior living operations, regulatory compliance, and workforce development. These experiences continue to inform her evidence-based approach to leadership education and organizational strategy. Dr. Shultice earned her Doctorate in Health Sciences from MCPHS University in 2022 and remains dedicated to building an adaptable, compassionate healthcare workforce for the future.

Date: 11/17/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 175 – Experiences Shape our Purpose and Drive with Dr. Malinda Shultice

keywords

healthcare, leadership, compassion, emotional intelligence, active listening, personal growth, burnout, resilience, healthcare management, teaching

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Steven on LinkedIn: https://www.linkedin.com/in/segrxmd/
• Learn more about HealthTrackRx: www.HealthTrackRx.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Dr. Steven Goldberg:

Dr. Steven Goldberg is a visionary healthcare leader recognized as one of the “100 Most Influential in Healthcare” by Modern Healthcare in 2020, ranking #39. With a strong commitment to population health and financial performance, he has established himself as a Chief Clinical Executive with a national reputation for excellence.

Dr. Goldberg has a proven track record of transforming clinical operations to contribute multimillion-dollar gains to organizational profitability through enhanced revenue, margin improvement, and clinical outcomes. He has successfully led large teams of up to 1,500 full-time employees, focusing on boosting employee engagement and morale while fostering a culture of mentorship and empowerment.

His strategic acumen shines in large, complex organizations where he drives initiatives that yield significant business results. An energetic and sought-after communicator, Dr. Goldberg combines a meticulous attention to detail with a collaborative approach, making him a respected figure in healthcare leadership.

Date: 10/20/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 174 – Improving the Science of Diagnosis with Steven Goldberg, MD, MBA

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Trisha on LinkedIn: https://www.linkedin.com/in/trishachoi
• Learn more about The Bahay Kubo: www.bahaykuboretreat.com
• Reach out to Trisha on social media: @gametollhouse FB & Instagram 
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Trisha Choi:
Trisha Choi is a seasoned leader with 30 years of experience in healthcare, specializing in patient experience, leadership coaching, and organizational transformation. Her career has spanned various roles in top institutions, including Duke University Hospital, Cone Health, and New York-Presbyterian Hospital, where she has made a lasting impact on patient care, team development, and system-wide policy creation.

At Duke University Hospital during the pandemic, Trisha led initiatives that maintained top decile patient experience scores for three years, managing a team of 100 across eight departments while coaching C-suite leaders and ensuring service excellence. She was instrumental in building cross-hospital collaboration and prioritizing care and kindness for both patients and staff. Trisha's role as Senior Manager of Patient Experience at Cone Health expanded her expertise in managing surge plans and developing communication tools for the broader healthcare community. 

Her extensive experience at New York-Presbyterian spanned over 17 years and included roles in patient experience, volunteer management, and program development, including the build of the Inpatient Physical Medicine and Rehabilitation department unit and residency programs at Weill Cornell and Columbia Medical Centers.

With a background in Public Relations, Marketing, and Personal Assistance to celebrities, Trisha's transition to healthcare is marked by a unique blend of leadership and service excellence. She holds a Master of Arts in Change Leadership from Columbia University and a B.A. in Health Education from the University of Mount Saint Vincent.

Date: 8/25/2025 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 173 – The Journey from Patient to Advocate with Trisha Choi, MA, CPXP

keywords
healthcare, patient experience, compassion, leadership, self-care, forgiveness, recovery, narrative medicine, change management, resilience

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Erin on LinkedIn: https://www.linkedin.com/in/erin-hart-7a2a4959/
• Connect with Peter on LinkedIn: https://www.linkedin.com/in/petermurphylewis/
• Learn more about Ohio Health Care Association: https://www.ohca.org/people_worth_caring_about
• Learn more about People Worth Caring About: https://peopleworthcaringabout.com/
• Watch People Worth Caring About: https://www.youtube.com/channel/UCnSunMzy_Hvt4zWtFMvuKUg
• Learn more about Peter’s work: https://strategicpete.com/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Peter Murphy Lewis:

Peter Murphy Lewis is a seasoned Chief Marketing Officer and documentary filmmaker whose work bridges the analytical and the emotional with uncommon authenticity. As a fractional CMO, Peter helps CEOs transform overwhelming data into clear, revenue-generating strategies. He’s also the creator and host of multiple TV shows and a documentary series called "People Worth Caring About", driven by his deep commitment to human connection and storytelling. With over 15 years in Chile and now based in the U.S., Peter’s journey spans continents, careers, and causes.

Date: 8/25/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 172 – Finding Joy in Long-Term Care – Erin Hart and Peter Murphy Lewis

keywords

healthcare, long-term care, caregivers, compassion, recruitment, workforce development, storytelling, nursing, elder care, community

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Beth on LinkedIn: https://www.linkedin.com/in/beth-cavenaugh/ 
• Learn more about Beth and her Books: https://www.bethcavenaugh.com
• Learn more about Hopewell House: https://hopewellhousepdx.org/ 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Beth Cavenaugh:
I have been a nurse for 28 years and am certified in Hospice and Palliative Care (since 2009). I helped to take care of my mom when she died in 1998 and realized the profound nature of this work and the difficulties of caring for someone you love. I started working as a hospice nurse in 2006 and continue to feel a deep call to this work. Presently, I am studying at Columbia University to attain a Master’s in Narrative Medicine.

I write and educate about end-of-life care because I hope to demystify death and dying so that more people will walk toward this powerful life event rather than run away from it. I want everyone to exit this world knowing their wishes will be respected, they will be taken care of, and they will be comfortable in the final stage of their beautiful life.

Date: 6/2/2025 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 171 – Humility, Compassion, and Understanding in Healthcare. – With Beth Cavenaugh RN, BSN, CHPN

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Date: 6/2/2025 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 170 – Life is Too Short – With James Pinkston Jr., RN/NREMTP

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Victory Junction: https://victoryjunction.org
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More about Hannah Fowler, RN:

I am Hannah Fowler. I have been a registered nurse for almost 3 years! I work in a Pediatric ICU as well as a pediatric doctor’s office. I also love spending time a Victory Junction, a camp for children with chronic illnesses!

Date: 6/2/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 169 – The Heart of Nursing – With Hannah Fowler, RN

keywords

nursing, compassion, healthcare, pediatric nursing, patient care, personal stories, resilience, Victory Junction, healthcare communication, nursing journey

Key Moments

• 00:00 – Introductions
• 00:40 – AI and Technology
• 08:30 – Benefits of Technology for Patients
• 14:40 – Misconceptions of AI in Healthcare
• 19:22 – Real Results of AI for Professionals
• 25:25 – Affineon Promotions
• 26:10 – David Norris “AI is going to make the most positive impact on healthcare that we have ever seen.”
• 26:55 – Conclusion and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with David on LinkedIn: https://www.linkedin.com/in/davidnorris430/
• Learn more about Affineon Health Inc.: https://www.affineon.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More about David Norris:

Mr. Norris is senior executive with over 20 years of healthcare experience and a passion for improving our healthcare system. As a serial entrepreneur, he has founded and built companies multiple successful healthcare companies and most recently co-founded Affineon Health with AI Fund. He supports a number of charities, is on the board of a number of companies, loves dogs, and is a very active cyclist.

Date: 5/19/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 168 – AI: The Future of Compassionate Healthcare with David Norris

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Susan on LinkedIn: https://www.linkedin.com/in/susanryan2018/ 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Learn more about Center for Innovation: https://www.aginginnovation.org 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More about Susan Ryan, RN, MA:
Susan Ryan serves as CEO of the Center for Innovation, the non-profit organization of The Green House Project and Pioneer Network, leading the organization on its mission to fundamentally transform eldercare in America and around the world. As a member of the Green House team since 2008, Ryan has become an internationally recognized leader in long-term care reform – with a particular focus on the organization’s vision for small-home eldercare campuses that provide person-directed alternatives to traditional nursing homes. At CFI, she works to create a future where every elder receives high-quality, person-directed living in the setting of their choice.

Date: 5/5/2025 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 167 - The Joy of Knowing Another Person Deeply with Susan Ryan

keywords
elder care, compassionate communication, nursing, healthcare innovation, person-centered care, aging population, greenhouse model, meaningful relationships, caregiving, resilience

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about Marcus’ Audible: https://www.audible.com/author/Marcus-Engel/B003TOZJPU
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 4/21/2025

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: 166 – The Stethoscope Surprise

Key Moments

• 00:00 – Introductions
• 01:20 – Getting to know Rachel Phelps.
• 06:00 – Rachels path through healthcare and witnessing compassion.
• 10:31 – Reading lists and behind the nursing.
• 15:40 – Rachel would like to remind the students that they can make a lasting impression.
• 22:40 – “When life kicks you, let it kick you forward.”
• 27:08 – Conclusion and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about Nurses Christian Fellowship: https://ncf-jcn.org/
• Learn more Samaritan’s Purse: https://samaritanspurse.org/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More about Rachel Phelps:

Rachel E. Phelps, DNP, MSN, RN, CNE®cl is an Assistant Professor and Simulation Director at High Point University’s School of Nursing. With a Doctor of Nursing Practice in Nursing Administration and an Academic Nurse Educator concentration from Samford University, she is a dedicated educator and researcher specializing in cardiology, simulation, and interprofessional education. Dr. Phelps is a Certified Healthcare Simulation Educator and a Certified Academic Clinical Nurse Educator. Her professional experience spans intensive care, cardiac care, pediatrics, medical-surgical nursing, and nurse management. She is actively involved in professional organizations, including Sigma Theta Tau International and the Society for Simulation in Healthcare, and contributes to nursing scholarship through publications and conference presentations. Passionate about faith-based service, she engages in medical missions and volunteer work through Nurses Christian Fellowship and Samaritan's Purse.

Date: 3/10/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 165 – Meet Them Where They Are

In this episode of Compassion and Courage, Marcus and Marvelyne discuss the concept of scarcity mindset and how to overcome it. They explore the importance of shifting to an abundant mindset, engaging in appreciative conversations, reducing social media consumption, the joy of giving, and learning from losses. The conversation emphasizes personal growth, self-awareness, and the power of connection in overcoming fear and limitations.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 3/24/2024

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: 164 – Finding an Abundant Mindset    

Keywords

scarcity mindset, abundance, appreciative conversations, social media, giving, personal growth, overcoming fear, mindset shift, self-awareness, learning from failure

Key Moments

• 00:00 – Introductions
• 00:45 – Ryan's Journey to Becoming a PA
• 05:05 – Practicing Compassion in Post-Operative Care
• 08:00 – Communicating Good and Bad Outcomes
• 14:30 – The Impact of Compassion on Patient Care
• 20:50 – Lessons in Leadership from Family
• 23:50 – A Personal Story of Compassion
• 29:40 – Getting to Know Ryan. "Enjoy It."
• 34:15 – Conclusion and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More about Ryan:

Ryan Sheridan, Physician Assistant practicing Thoracic Surgery in New York.

Date: 3/10/2025 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 163 – The Heart of Compassionate Care – Ryan Sheridan, Thoracic Surgery PA

On this episode of Compassion & Courage, Marcus and The Hotness share the emotional announcement about the Engel pack. At the beginning of January, Marcus and The Hotness began the journey of transitioning from James to his newest seeing-eye dog, Winter! They discuss the challenges and joys of this change, including the training process, bonding with Winter, and Winter’s first public appearance. This episode highlights the importance of compassionate communication and resilience in navigating life changes, especially in the context of service animals and growing families.

Resources for you:

• More communication tips and resources for how to cultivate compassion:https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 2/24/2024

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: 162 – Farewells and New Beginnings

keywords

service dog, guide dog, compassionate communication, emotional transition, pet care, training, bonding, life changes, resilience, healthcare 

Key Moments

• 00:00 – Introductions
• 00:45 – Angie's Journey in Mental Health
• 03:05 – Mentorship and Leadership in Healthcare
• 05:10 – The Importance of Compassion and Grace
• 09:12 – Witnessing Compassion
• 15:45 – Understanding Mental Health Stigmas
• 18:30 – Active Listening as a Tool for Support
• 23:00 – Managing Triggers and Emotional Responses
• 32:05 – “We are all, really, the same and we need be kinder to each other” 

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
  Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
  Connect with Angie on LinkedIn: www.linkedin.com/in/angie-o-b692a223a
  Learn more about Unwind Your Mind Psychiatry Clinic: UYM-Clinic.com
  Learn more about the Mom & Mitchell Foundation: https://momandmitchell.org/
  Learn more about Marcus’ Books: https://marcusengel.com/store/
  Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
  Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

 More about Angie:

Angie Osborn, APRN, PMHNP-BC, is the founder of Unwind Your Mind Psychiatry & Wellness in Yukon, where she delivers compassionate, inclusive, and nonjudgmental mental health care to individuals ages 5 to 99, with a special focus on children and adolescents. With nearly 20 years of nursing experience, Angie's journey began at 17 when she enrolled in an LPN program, graduating in 2006. This marked the start of her dedicated career in nursing and mental health.

Determined to advance her education, Angie earned an Associate Degree in Nursing (ADN) in 2010. Despite facing various challenges, she persevered with resilience and determination—a trait inherited from her mother. Initially focusing on critical care and cardiac issues, she soon recognized a significant lack of support for the mental health community, particularly in Oklahoma, which inspired her to address this gap.

Angie values the importance of having healthcare providers who reflect and understand the diverse communities they serve. In 2015, she completed her bachelor's degree and discovered a passion for psychiatry. Driven by the critical need for mental health resources in her community, she earned her master's degree in psychiatry from Maryville University in 2022.

Her psychiatry experience began in 2023 at an urgent care and primary care clinic in Yukon, Oklahoma, where she honed her skills in comprehensive patient care and developed a deeper understanding of diverse health needs. Angie launched her clinic in October 2025, offering medication management and psychotherapy services. Her dedication to fostering a supportive environment for mental wellness continues to inspire her work.

2/10/2025 

Compassion & Courage: Conversations in Healthcare 

Ep 161 – Navigating Mental Health – Angie Osborn

Key Topics:

• 00:19 - Welcome and background. Marcus talks about his story and  what has brought him to this point, this podcast. 
• 04:43 - All I remember from that night... was Jennifer. Marc talks about his first night after the accident and the hand that got him through one of the roughest moments in his life. Simple human presence is the cornerstone of caregiving.
• 07:35 - 20 years go by and Marcus finally meets Jennifer. Even if Jennifer didn’t save Marcus’ life, she saved his sanity. 
• 11:05 - Teaching therapeutic presence and compassion. How to not judge yourself and how to have compassion for yourself. Practice self care, and cultivate compassion. 
• 14:05 - Three ways to generate more compassion in your own life. 
• 18:13 - Thank you and conclusion!

Resources for you:

• Subscribe to the show on Apple: https://bit.ly/MarcusEngelPodcast
• Connect with Marcus on Facebook: https://www.facebook.com/MarcusEngelSpeaker/
• Marcus Engel website: www.MarcusEngel.com

Join us weekly and please feel free to share this podcast with any healthcare professionals you know who may need a shot of inspiration! 

Key Moments

• 00:00 - Introductions
• 01:05 - Rachel's Journey into Nursing
• 05:24 - Transitioning from Bedside to Leadership
• 08:55 - The Role of Mentorship in Healthcare
• 11:25 - Advocacy and Professional Development in Nursing
• 18:00 - Understanding Virtual Nursing
• 29:17 - Witnessing Compassion
• 34:50 - Leadership Development in Nursing
• 38:00 - Messages of Kindness
• 41:30 - About Rachel’s Work
• 45:05 - Conclusion and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Sr. Spalding on LinkedIn: www.linkedin.com/in/rachel-spalding-spalding-healthcare-solutions
• Learn more about Spalding Healthcare Solutions: https://www.linkedin.com/company/spalding-healthcare-solutions-llc
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Rachel Spalding, DNP, RN, NEA-BC:

Dr. Rachel Spalding has served as a Chief Nursing Officer and nurse executive since 2014. She holds a Doctorate in Nursing Practice from Capella University, a Master's of Science in Nursing from the University of Southern Indiana, and a Bachelor's degree from Morehead State University. Dr. Spalding is an advanced board-certified nurse executive and serves as a board member, and license plate chair for the Indiana Organization for Nursing Leadership and most recently served as a Director on the Indiana State Nurses Association Board. She sits on the Advocacy Committee for both ISNA and for the American Organization for Nursing Leadership, and the Nurse Leaders in Action. Through these roles is where she plays a vital role in shaping healthcare policy for nurses at state and federal levels. She also earned a practice exemplar from the Magnet Commission for her innovative approach to virtual nursing and her most recent work, “Virtually integrated nursing care: A case study in diffusion,” will be featured in the Management in Healthcare Journal’s most recent publication. 

Rachel is deeply committed to legislative advocacy, recognizing the critical role that nurses play in shaping policy that affect nursing practice, workforce, and healthcare outcomes. 

Dr. Spalding is an independent healthcare consultant through her company Spalding Health Care Solutions, that specializes in virtual nursing, professional practice, patient experience, employee engagement, and workforce development. 

Date: 1/13/2025 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 160 – The Power of Advocacy in Healthcare – Rachel Spalding, DNP, RN, NEA-BC

Key Moments

• 00:00 – Introductions
• 00:58 – Nikki Helms’ Professional Experience
• 02:35 – The Call to Nursing for Nikki
• 08:38 – Get to Know You Questions
• 10:50 – Leadership Lessons from Nursing
• 15:50 – Biggest Challenge for a Team 
• 21:40 – Miraculous Moments in Healthcare
• 26:45 – A Message of Kindness to the World, “In a world where you can be anything, be kind.”
• 27:30  – Closing Remarks and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Nikki on LinkedIn: http://linkedin.com/in/nikki-helms-dnp-mba-rn-ccrn-k-04900716a
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Nikki Helms:

Nikki Helms is a committed nurse and healthcare leader with over a decade of experience spanning leadership roles, critical care, and patient experience. Her dedication to making healthcare more compassionate stems from numerous personal experiences, fueling her drive to improve communication, reduce medical errors, and cultivate empathy in every patient encounter. Nikki holds a Doctor of Nursing Practice in Health Systems Leadership and an MBA in Healthcare Administration. She believes that fostering human connection not only improves patient outcomes but also enhances care quality and boosts employee morale.

Date: 12/16/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 159 – The Power of Vulnerability in Nursing

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 12/2/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: 158 – The Self Saboteur – Part 2

Key Moments

• 00:00 – Introductions
• 01:30 – Laurie's Journey in Healthcare
• 04:30 – A Time Laurie Witnessed Compassion
• 07:55 – Leadership Development and Experiences
• 11:14 – The Impact of Coaching and Team Dynamics
• 13:55 – Understanding Magnet Designation
• 16:50 – Personal Insights and Recommendations
• 23:34 – “In our differences we find strengths. In curiosity we find connection.”
• 25:35 - Closing Remarks and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Laurie on LinkedIn: https://www.linkedin.com/in/laurie-lee-smith/
• Learn more about Laurie Lee Leadership: www.laurieleeleadership.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Laurie Smith:

Laurie is the CEO of Laurie Lee Leadership and a seasoned executive coach with over three decades of healthcare expertise to include system level C-Suite leadership. She is certified by the International Coaching Federation (ICF). Laurie's international coaching and leadership engagements have spanned continents, including North America, the Middle East, Europe, and Asia, with a focus on enhancing the influence of healthcare leadership on a global scale. Her coaching philosophy is anchored in the cultivation of high-trust leaders who support teams capable of achieving peak interdependence. Laurie holds a Master of Science in Nursing Administration from the University of Mary and a Bachelor’s degree in Nursing from the University of Alaska, Anchorage. She also holds a Green Belt certification in LEAN Six Sigma, a certificate in Brain-Based Coaching, and Board Certification through the ANCC in advanced Nursing Administration. Laurie received her formal training in executive coaching at the Hudson Institute of Coaching and is currently working toward a PhD in Industrial/Organizational Psychology. 

Date: 11/18/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 157 – Leadership Lessons from a Lifelong Nurse

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 11/4/2024
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 156 – The Self Saboteur – Part 1

Jenn's upcoming book, 'Nursing Intuition,' aims to provide insights and science behind the intuitive skills nurses develop over time. 

Key Moments

• 00:00 - Introductions
• 01:40 - Story of Compassion
• 06:49 - Understanding Nursing Intuition
• 13:37 - The Role of Intuition in Patient Care
• 18:45 - Intuition and Burnout Prevention
• 21:35 - Encouraging Nurses to Trust Their Gut
• 24:45 - The Journey to Publishing a Book
• 30:30 - A Message for Humanity, “Just be nice.”
• 34:48 - Closing Remarks and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Jenn on LinkedIn: http://www.linkedin.com/in/jennifer-johnson-bscn-rn 
• Learn more about Rx for Growth: http://www.rxforgrowth.com/ 
• Find Nursing Intuition at: https://www.amazon.com/Nursing-Intuition-Sanity-Survive-Career-ebook/dp/B0DB5VWFFY 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Jenn Johnson, RN:

Jenn Johnson, RN, is a dedicated nurse with over 16 years of experience in emergency rooms across Northern and Southern Ontario, Canada. A frontline worker through the most challenging times, Jenn has witnessed firsthand the intense pressures of the profession, from life-and-death moments to the struggles of coping during the pandemic. A passionate advocate for nurse well-being, Jenn’s new book, NURSING INTUITION, was written to support her peers by offering insights on how to reconnect with the love of nursing and foster resilience in a rapidly changing healthcare environment. She is also a wife and mother of two.

Date: 10/21/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 155 – Trusting Your Gut in Nursing – Jenn Johnson, RN

Key Moments

• 00:00 - Introductions
• 01:40 - Dr. Tiffany Pankow's Background
• 03:28 - Impactful Patient Stories and Deep Listening
• 06:02 - Choosing Family Medicine and Building Long-Term Relationships
• 07:30 - The Power of Compassionate Presence in Patient Care and Witnessing Compassion
• 11:45 - Leadership and Empathy in Healthcare
• 14:27 - Creating Healthier Communities through Blue Zones
• 26:50 - Addressing Burnout and Supporting Caregiver Wellness
• 30:07 - Personal Questions and Billboard Message for Humanity, “Come together and heal.”
• 34:40 - Closing Remarks and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Tiffany on LinkedIn: https://www.linkedin.com/in/tiffany-pankow-90a7a822/ 
• Learn more about Honor Health: https://www.honorhealth.com 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Dr. Tiffany Pankow, MD:

Dr. Tiffany Pankow, MD, is a family medicine specialist in Phoenix, AZ, and has over 23 years of experience in the medical field. She graduated from the University of Virginia, main campus, in 2000. Dr. Pankow is also chief of caregiver wellness and patient experience for HonorHealth, one of Arizona’s largest nonprofit healthcare systems serving a population of five million people in the greater Phoenix metropolitan area.

Date: 10/7/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 154 – Helping People Heals Me Too - Dr. Tiffany Pankow, MD

Key Moments

• 00:00 – Introductions
• 01:20 – Marcus jumps straight into the questions for Dr. Jim Schmadan.
• 04:00 – Jim shares a thrilling story about one of rescuing a child at gun point and a horrifying escape.
• 16:00 – Marcus asks about another part of Jim’s life, longevity studies. 
• 22:17 – Jim talks about teaching biomedical engineering, while working in the Emergency Room.
• 24:00 – Jim talks a little about what he is excited about in the future and what were some of the most cherished memories in the medical field. 
• 31:00 – Jim talks about the Janet Schamadan Nursing Seminar and Dr. Schamadan's Plea
• 38:42 - Dr. Schamadan's Billboard Message to Humanity

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Jim Schamadan, M.D.:

Raised on an Ohio farm, excelled in basketball and football as a quarterback before joining the US Navy at 17. Graduated high school early, studied engineering, then trained as a pilot in the USAir Force. Became a doctor on the GI Bill, serving in Korea and Vietnam before practicing in Ohio. Moved to Arizona to teach and practice medicine, later working in Saudi Arabia to develop military hospitals. Joined emergency medical teams during Desert Storm. Returned to Arizona and focused on hospital management and on research in crash injury, heat stress, and emergency medicine. A respected figure in the medical field, with findings used globally.
 

Date: 9/23/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 153 – A Life Filled with Bravery and Compassion – Dr. Jim Schamadan

Key Moments

• 00:00 - Introduction
• 02:45 - Understanding Burnout in Healthcare
• 06:00 – Symptoms of Burnout
• 09:27 – What is Moral Injury and Why is it Different than Burnout
• 14:40 - Preventing Burnout: Practical Tips
• 23:20 - The Role of Narrative Medicine and Narrative Nursing
• 27:30 – Conclusion

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 9/9/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 152 – The Impact of Moral Injury on Burnout

Key Moments:

00:00 – Introduction and a little about Dr. Reeves

02:48 – The Gold Foundation and its Mission

06:00 – Promoting Humanism in Healthcare

11:40 – The Center for Urban Bioethics and Health Equity

22:10 – Violence is contagious, and we can’t keep ignoring people

27:44 – Witnessing Compassion and the Power of Connection

31:40 – Our Voice Matters

37:14 – Dr. Kathy Reeves, “Every person deserves dignity, compassion, and trustworthiness, whenever they find themselves in their most vulnerable space.”

39:00 – Thank yous and Goodbyes!

Resources for you: 

More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 

Learn more about The Gold Foundation: https://www.gold-foundation.org/ 

Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/

Connect with Dr. Kathy Reeves on LinkedIn: https://www.linkedin.com/in/kathleen-reeves-md-faap-141a1019/

Connect with The Gold Foundation: https://twitter.com/GoldFdtn 

Learn more about Marcus’ Books: https://marcusengel.com/store/ 

Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 

Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

More About Dr. Kathy Reeves:

Dr. Kathleen Reeves is the President and CEO of The Arnold P. Gold Foundation, the leading national nonprofit organization that champions humanism in healthcare. She is also an adjunct faculty member in the Department of Urban Health and Population Science, the Center for Urban Bioethics, and the Department of Pediatrics at the Lewis Katz School of Medicine at Temple University. Her specialties include the human connection in healthcare, ethics, trauma-informed care, substance misuse, urban health, healthcare professions education, and health equity.

She spent 20 years at the Katz School of Medicine before taking the helm of the Gold Foundation. Her leadership positions there included Founding Director, Center for Urban Bioethics; Chair, Department of Urban Health and Population Science; Senior Associate Dean of Student Affairs; and inaugural Senior Associate Dean for the Office of Health Equity, Diversity, and Inclusion. She is a Gold Humanism Honor Society member and was previously recognized as an Honorable Mention for the Gold Foundation’s Pearl Hurwitz Humanism in Healthcare Award.

Dr. Reeves resides outside of Philadelphia with her husband, Edisio, who is a practicing pediatric gastroenterologist at the Children’s Hospital of Philadelphia. They have two children, Ben and Ann

Date: 8/26/2024 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 151 – Promoting Humanism in Healthcare

Key Moments

• 00:00 - Introduction and Disability Pride Month
• 02:40 - The Impact of the Americans with Disabilities Act (ADA)
• 06:31 - Personal Perspectives on Disability Pride
• 09:18 - Active Listening and Compassionate Responses
• 13:16 - Offering Assistance and Support
• 19:02 - Curiosity and Respectful Questions
• 25:22 - Continuing the Journey of Education and Advocacy

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 7/15/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 148 – Understanding the Essence of Patient-Centered Care

Key Moments:

• 00:00 Introduction and Background
• 03:02 Transitioning from Law Enforcement to Healthcare
• 05:06 Discovering the True Meaning of Heroism
• 07:23 Challenges and Surprises in Healthcare
• 14:33 The Power of Compassionate Presence
• 21:03 Writing Books on Violence Prevention and Response
• 23:19 Assessing and Improving Hospital Security
• 24:33 Cultural Sensitivity in Healthcare
• 25:44 Leading with Respect and Dignity
• 27:01 Avoiding Reactive Security Mistakes
• 32:53 The Power of Personal Example in Leadership
• 36:15 The Impact of Music on Personal Growth
• 41:41 Insights from the Book 'Left of Bang'

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Vestelar: https://www.vistelar.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Lisa Terry on LinkedIn: https://www.linkedin.com/in/lisabterry/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Lisa Terry:

Lisa Terry, CHPA, CPP has significant experience leading healthcare security, police, safety and emergency management programs. Lisa currently serves as the Chief Development Officer for Vistelar Conflict Management Solutions. Prior to that she served as Vice President, Healthcare for Allied Universal®. 

Lisa has served as the Chief of Campus Police and Public Safety with WakeMed Health and Hospitals in Raleigh, North Carolina, Chief of Police and Public Safety with Eastern Virginia Medical School in Norfolk, Virginia and Director of Hospital Police and Transportation at the University of North Carolina in Chapel Hill. 

As 2024 Chair of the ASIS Healthcare Community Steering Committee and as a former board president and guidelines council member of IAHSS, Lisa has been fortunate to collaborate with some of the country’s greatest minds in healthcare, security, and policing. She shares her knowledge, strategies, and lessons learned for successfully preventing and mitigating violence in her books: “Preventing Violence in the Emergency Department” and “The Active Shooter Response Toolkit for Healthcare Workers.” 

Date: 7/1/2024 

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 147 – The Importance of Hospital Security with Lisa Terry

Key Moments

• 00:00 - Introduction
• 01:25 - Teaching Patient-Centeredness
• 08:28 - Patient-Centered Care Pillars
• 12:14 - Importance of Family and Friends
• 23:11 - Story: Assuring a Patient
• 26:44 – Conclusion

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 6/17/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 146 – Understanding the Essence of Patient-Centered Care

Come tune-in as we dive into the challenges and heroes who worked together to help us launch I’m Here as an Audible book!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 5/20/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 144 – A Blind Guys Dream: Reading Out Loud

Key Moments:

• 00:00 – Introductions
• 01:47 – Heather Schimmers announces their bigger merger and launch of the new system, Emplify Health.
• 03:05 – Heather talks about her daily role and what got her into the healthcare field.
• 09:50 – Marcus asks about a time where Heather has witnessed compassion.
• 14:32 – Heather and Marcus talk about leadership and how to be a great leader.
• 29:40 – Heather would like to leave us with, “kindness matters.”
• 35:58 – Heather talks about some of her side passions and the Special Olympics Wisconsin. 
• 38:50 – Thank yous and a final story from Heather.

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Heather Schimmers on LinkedIn: https://www.linkedin.com/in/heather-schimmers/
• Learn more about the Special Olympics Wisconsin: https://www.specialolympicswisconsin.org
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Heather Schimmers, MBA, BSN, RN:

Heather Schimmers is an experienced clinical and administrative leader who serves as President of the Gundersen Health System. She is responsible for all functional and strategic operations in the region and connection to the same in the Bellin Region.

In her career, Heather has led strategic projects at the local and national level; developed multidisciplinary practice councils to bring stakeholders together to improve care; and she has been a key clinical leader working with clinicians, clinical staff, and fellow executives to drive success.

Prior to bringing two decades of healthcare leadership experience to Gundersen in 2021, Heather served as chief nursing officer for Ascension Wisconsin. Heather also served as the vice president of Patient Care Services for St. Elizabeth Hospital in Appleton, Wis., and has deep experience with nursing practice, specialty care services, patient experience best practices, and building corporate culture.

Heather leads to make sure voices are heard and that staff are exceptional and compassionate as they care for patients. She also strives to be inclusive in gathering a broad range of perspectives and data to make decisions. Heather has been honored for this work as a Corporate Woman of Excellence by Insight Magazine and with an Athena International Leadership award.

Heather makes certain that the time she spends engaging with other organizations aligns to her values, an example being her board seat with Special Olympics of Wisconsin. 

Date: 5/6/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 143 – Celebrating National Nurses Week - Heather Schimmers, MBA, BSN, 

Fanatical about process improvement, Nicole delves into her own experiences as a patient and the importance of finding a trusted care provider, even if that requires driving three counties over! She also shares what she thinks is going to be revolutionary in the patient experience movement.

Key Moments:

• 00:00 – Introductions
• 01:05 – Nicole Cable introduces herself and shares her passions and a promise she made herself and mother.
• 04:45 – Nicole shares how her own healthcare experience has grounded and honed her professional career. Sometimes words can be a patient’s catalyst.
• 15:18 – Marcus asks what are some key elements in patient experience.
• 20:30 – Nicole talks about witnessing compassion and being there for her mother.
• 24:15 – Marcus and Nicole talk about leadership and exciting trends in Nicole’s work.
• 31:18 – Rapid-fire questions! Nicole wants to leave us with, “Words create worlds. Speak well.”
• 38:07 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Nicole Cable on LinkedIn: https://www.linkedin.com/in/nicolelcable/
• Learn more about Ignite Human Experience: https://www.ignitehx.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Nicole Cable, CPXP, MHS, LSSBB:

Nicole Cable brings a wealth of executive experience to the forefront, having held prominent roles such as Chief Experience Officer at CareMax and InnovaCare Health, Corporate Director of Patient Experience Programs for ChenMed Family of Companies, and Director of Patient Experience at the University of Maryland Medical Center & Capital Region. Currently collaborating with Lifestyle Medical, she focuses on empowering individuals to embrace healthier lifestyles, fostering health and joy.

Her leadership has not gone unnoticed. Her achievements include being named one of the Women We Admire Top 50 Women Leaders in Wellness & Fitness and being honored as one of South Florida Business Journal's Influential Business Women of 2023. She has also been recognized as a top 20 CX Leader to Watch and included in the inaugural Global Power List by the CX Network. Nicole's expertise is highly regarded and frequently sought after as a speaker at events globally.

Her commitment to advancing the healthcare experience extends beyond her professional roles. She serves on the Strategic Advisory and Patient Experience Policy Boards for The Beryl Institute, a global community dedicated to elevating the human experience in healthcare. Additionally, she contributes as an Advisory Board Member of the Society for Health Systems, an organization focused on healthcare engineering and performance improvement.

Date: 4/29/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 142.5 – The Importance of Patient Experience - Nicole Cable, CPXP, MHS, LSSBB

In this episode of Compassion & Courage, Marcus and Marvelyne talk about understanding when your trauma burden is too much and it’s time to get help. Come listen as we share practical insights to help you recognize your level of trauma, how to then practice self-care, and then how to best achieve that. 

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 4/22/2024

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 142 – Dealing with Secondary Trauma – Part 2

Jill and Rachel explain the duties of a medical assistant and outline the differences between medical assistants and nurses. Providing insight into why medical assistants must be compassionate and welcoming when patients first enter the clinic, they also highlight the importance of non-judgmental awareness in all healthcare settings and reveal different ways to show compassion.

Key Moments:

• 00:00 – Introductions
• 00:50 – Jill and Rachel introduce themselves and talk about Medical Assistants and what they do.
• 04:20 – Marcus asks about using his book while teaching. 
• 09:20 – Each Jill and Rachel share a time they have witnessed compassion.
• 30:00 – Jill wants to leave us with “Your life makes a difference.” and Rachel would live us with, “Don’t judge a book by its cover.”
• 35:39 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Jill Semau on LinkedIn: https://www.linkedin.com/in/jill-semau-27b5b3133/
• Connect with Jennifer Clifford on LinkedIn: https://www.linkedin.com/in/rachel-clifford-38b5b71a5/
• Learn more about Missouri Society of Medical Assistants:  https://www.facebook.com/missourisocietyofmedicalassistants
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Jill Semau:

Jill Semau is the director of the medical assisting program at State Fair Community College in Clinton, Boonville, Sedalia, and Lake of the Ozarks, Missouri. She worked as a medical assistant, clinical and EMR trainer, physician liaison, and clinical analyst at a local hospital for many years. She also spent 20 years with Youth With A Mission in 10 counties. She is married and has two sons, a daughter-in-law, and two granddogs.

Date: 4/8/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 141 – The Compassion of Medical Assistants - Jill Semau and Rachel Clifford

Join Marcus and Marvelyne for a conversation on this often-overlooked experience and most importantly, ways to handle it.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 2/25/2024

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 140 - Dealing with Secondary Trauma - Part 1

• 00:00 – Introductions
• 00:31 – Carrie and Sarah introduce themselves and talk a little about their careers.
• 02:15 – Marcus asks about using his book, I’m Here, in their school syllabus and how effective it was in teaching compassion.
• 07:55 – Marcus asks about compassion fatigue and burnout. 
• 12:20 – Carrie and Sarah are asked about a time when they have witnessed compassion.
• 19:48 – Carrie talks about some of the things that her students took away from reading Marcus’ book. 
• 22:13 – Marcus’ asks about what Carrie and Sarah find exciting in the field of nursing.
• 28:25 – Rapid fire questions! Carrie would like to leave us with “Recognize that everyone is always going through something.” And Sarah would leave us with “Be kind. Acceptance.”
• 32:59 – Thank yous and goodbyes!

Resources for you: 
More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
Connect with Sarah Grenon on LinkedIn: https://www.linkedin.com/in/sarah-grenon-dnp-rn-5b5b722a
Learn more about Marcus’ Books: https://marcusengel.com/store/ 
Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

More About Sarah Grenon and Carrie Hill:
Sarah Grenon, DNP, RN received her BSN from Winston Salem State University, MSN from East Carolina University, and her DNP-Advanced Public Health Nursing from Rush University. Her expertise includes community/public health and end of life care. Dr. Grenon's clinical experience includes hematology/oncology, school health, and end of life nursing. Her scholarly work is focused on the prevalence of mental illness in rural health due to lack of access to mental health care as a major contributor to underdiagnosis and undertreatment.

Dr. Carrie Hill is a nursing professional development specialist at Atrium Health Wake Forest Baptist High Point Medical Center with over 18 years of experience as a nurse with a background in pediatrics and education. She has a Bachelor of Science degree in Biotechnology from the Rochester Institute of Technology, a BSN degree from the University of Maryland, and a PhD in Nursing from UNC Chapel Hill. Dr. Hill has experience teaching didactic and clinical content in baccalaureate programs and was chosen as the Society of Pediatric Nurses Excellence in Education Award winner in 2022 for her work as a faculty member at UNC Greensboro. Dr. Hill is passionate about patient and family-centered care and ensuring that current and future nurses deliver compassionate care.

Date: 3/11/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 139 – Experiences in Critical Care with Sarah Grenon and Carrie Hill

He shares how patient safety starts with the wellbeing of healthcare workers, highlighting that patient safety improves if caregivers are well taken care of, happy, and engaged. Delving into the impact of the COVID-19 pandemic on healthcare workers, Bryan also shines a light on the prevalence of exhaustion, compassion fatigue, and lack of engagement in healthcare. 

Bryan also discusses his love of yoga and meditation and upcoming healthcare innovations that make him hopeful for the future.

Key Moments:

• 00:00 – Introductions
• 01:01 – Bryan Sexton, PhD, introduces himself and talks a little about his career and career path.
• 04:46 – Bryan is asked about the development of staff wellbeing in healthcare. And his research that he is doing at Duke to help staff.
• 08:40 – The two talk about some of the practices that Bryan uses to help re-energize the self.
• 15:20 – Marcus starts asking his rapid-fire questions.
• 20:20 – Bryan talks about what he is excited for in healthcare. He would like to leave us with, “It’s going to be okay. Because science is going to fix all this.”
• 23:40 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Bryan Sexton, PhD, on LinkedIn: https://www.linkedin.com/in/wellb/
• Learn more about the Duke Center for Healthcare Safety & Quality: https://hsq.dukehealth.org
• Learn more about the resources Dr. Sexton references in this episode: https://caws.dukehealth.org/toolkit-on-demand/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Bryan Sexton, PhD

Bryan is the Director of the Duke Center for Healthcare Safety and Quality.  He leads the efforts around research and training that guide our quality improvement and well-being activities.  A psychologist member of the Department of Psychiatry, Bryan is a psychometrician and spends time developing methods of assessing and improving safety culture, teamwork, leadership and especially work-force well-being.  Currently, he is disseminating the results from a successful NIH R01 grant, using RCTs to demonstrate that we can cause well-being to improve in healthcare workers.

A ridiculously proud father of 4, he enjoys running, using hand tools on wood, listening to books on Audible, and over-reacting to a friendly game of Wahoo with his family.

For more information on Dr. Sexton’s research, check out his Scholars@Duke profile.

Date: 2/12/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 137 - Bryan Sexton, PhD, and Wellbeing Research for Healthcare Workers

Resources for you:

• Watch the Marcus Meets Jenny video here: https://youtu.be/mREhUJVoy9I?si=NZojCarMQgOJkSCK
• Learn more about the I’m Here Movement: https://marcusengel.com/im-here-movement/
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 1/29/2024
Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 136 – Marcus Meets Jenny - Behind the Scenes

With 25 years of experience in the healthcare industry, listen to find out how the COVID-19 pandemic allowed Denise to redefine her career, the importance of network weaving, and discover how to develop competency in leadership!

Key Moments:

• 00:00 – Introductions
• 00:50 – Denise introduces herself and shares a little about her career path. Denise shares her experience as a patient and how that became a catalyst for her entire life.
• 07:02 – Marcus asks about a time where Denise witnessed compassion.
• 09:30 – Denise explains how she wants to make a “ruckus” in PX in healthcare.
• 15:27 – Marcus and Denise talk about what’s next and about network weaving in the PX field.
• 20:20 – Denise explains how she developed her leadership skills. And Marcus continues the conversion about leadership and fostering leadership styles.
• 28:30 – Marcus shoots off his rapid-fire questions. Denise would leave us with, “TOGETHER” and “You have the power to make up the difference!”
• 31:10 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Wiseman, PhD, on LinkedIn: https://www.linkedin.com/in/wisewoman1/
• Learn more about The PX Community: https://www.thepxcommunity.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

 More About Denise Wiseman, PhD, MBA, CPXP

Denise’s career in healthcare began in a critical access hospital in Washington state and expanded to serve organizations large and small across the US.  After working in non-profit and for-profit healthcare sectors and the last decade in patient experience, Denise is now working to Make a Ruckus That Makes a Difference in healthcare.  She brings her expertise, passion for serving frontline leaders and employees, and entrepreneurial spirit to every conversation.  Denise encourages those she works with to think differently, create synergistic collaborations, develop relationships and connections beyond their organizations and profession, and, of course, make a ruckus.  

Date: 1/15/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 135 - Making a Ruckus in Healthcare with Denise Wiseman, PhD

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 1/8/2024
Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 134 – We’re Gunna Go There

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 12/18/2023

Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 133 – Christmas Compassion

And answers your most burning questions like, do you want to feel my face and what does a blind person see?

Join Marcus for this fun talk about appreciation of sight and how blindness and low vision really work.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 12/4/2023

Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 131 – The Myths of Blindness

Jeremy also discusses common misconceptions about hospital leadership, ways to ensure patients receive the best care, and his experiences leading a large organization during the COVID-19 pandemic. Sharing tips on how to strike a work-life balance, especially during the holidays, he shares his insights on how he wants to feel going into the new year and how to live more fully and healthily.

Key Moments:

• 00:00 – Introductions
• 01:00 – Marcus gives a brief background on meeting Jeremy Zoch. 
• 01:50 – Zoch and Marcus talk about Zoch’s new book and his chance to finally write it.
• 04:22 – Marcus asks about leadership and self-care, throughout a career and in particular during the COVID pandemic.
• 09:17 – The two dive a little deeper in the conversation around balance and family life.
• 16:10 – Jeremy is asked about a time he witnessed compassion.
• 20:00 – Marcus asks a few random questions to get to know Zoch a little more. 
• 29:14 – Zoch would like us to remember “its called the present for a reason!”
• 32:06 – Parting thoughts, and the Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Jeremy Zoch on LinkedIn: https://www.linkedin.com/in/jeremy-zoch-phd-mha-fache-9890b773/
• Learn more about Zoch and his books: https://www.jeremyzoch.com
• Buy a Life Well Lived: https://www.amazon.com/Life-Lived-Well-Collection-Inspirations/dp/B0CM11YRY9
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Jeremy Zoch:

Jeremy Zoch is an executive, teacher, ultra-athlete, musician, father, husband, and spiritual person whose life journey has made him a relentless advocate for health and life. He attended Iowa State University for Business Administration, Washington University in St. Louis for graduate school and received his PhD from Virginia Commonwealth University. He has worked at leading healthcare institutions including Johns Hopkins, Mayo Health Systems, University of Maryland, BJC Health System, Dignity Health, and was CEO of Providence St. Joseph Hospital, and is a former Adjunct Instructor at the University of Southern California. Zoch has completed the Boston Marathon, an Ironman, a 100-mile road race, and forty marathons in thirty-six states. He plays rhythm guitar, travels, waterskies, wakeboards, snowboards, and downhill skis regularly. Originally from southern Minnesota, he currently resides in Orange, CA, with his wife and two children.

Date: 11/27/2023
Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 130

How do you handle it when everything you’ve planned and worked so hard for goes up and smoke… Sometimes literally.

Let’s talk about some tips and tricks of creating events to remember and finding joy in all the best places.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 11/20/2023

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 129 – The Joy of Holiday Fails

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 11/13/2023
Name of show: Compassion & Courage: Conversations in Healthcare

Episode number and title: Episode 128 – Snake Bite Update

Today we talk about how interventional work can help protect people against illnesses and generate research, how she feels inspired and empowered in nursing, and the importance of working with patients, their families, and larger communities. Highlighting how spreading kindness and gratitude can help us accomplish anything of importance, she also shares her love of Mustang Sally by Wilson Pickett and the turkey vulture!

Key Moments:

• 00:00 – Introductions
• 01:25 – Marcus begins the conversation by asking how Dr. Mallory got into healthcare.
• 04:43 – Caroline is asked to share a compassion story.
• 10:33 – Marcus asks Caroline about times she feels inspired in nursing and nursing education.
• 14:15 – Marcus asks his rapid-fire questions. When Caroline is feeling helpless and hopeless, she can do one good thing to help move forward. 
• 26:15 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Caroline on LinkedIn: https://www.linkedin.com/in/caroline-mallory-7939b51a/
• Learn more about Indiana State University College of Health and Human Services: https://www.indstate.edu/health/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Dr. Caroline Mallory:

Dr. Caroline Mallory is in her seventh year as Dean at Indiana State University College of Health and Human Services and has over 30 years of experience in higher education. She has bachelor’s and Master’s degrees in Nursing from the University of Illinois, Chicago, earned her PhD in Nursing Science from Indiana University, and completed postdoctoral research training at the University of North Carolina at Chapel Hill. Dr. Mallory is an accomplished educator with experience teaching across baccalaureate, masters, and doctoral programs in the classroom, clinical, and online environments. She is co-author of Statistics for Evidence-based Practice in Nursing, an introductory statistics text for graduate students. Dr. Mallory’s research in HIV prevention has been funded by the National Institutes of Health and the Illinois Department of Public Health, and she is the author of over 50 peer-reviewed publications and presentations with a focus on prevention, public health, and women’s health.

Date: 11/6/2023

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode – Dr. Caroline Mallory on Making a Difference 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 10/30/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 126 – Appreciating Our First Responders

Helping to ensure nurses across the country are engaged and satisfied with their work while considering the impact on the next generation, Dr. Seymour explains how she felt experiencing healthcare through the lens of a daughter and how she used this experience to help transform how staff members care for patients. Dr. Seymour also explains why she chose nursing instead of medicine and how this was the best decision she could have made!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn More about Vizient: https://www.vizientinc.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Dr. Seymour on LinkedIn: https://www.linkedin.com/in/dr-barbara-seymour-dnp-rn-ne-bc-cpps-64218b2a/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to Care to Lead through Apple: https://podcasts.apple.com/us/podcast/care-to-lead/id1569232303
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Dr. Barbara Seymour:
Dr. Barbara Seymour, DNP, RN, NE-BC, CPPS, serves as the AVP of Member Networks for the Vizient Chief Nurse Executives Network. Her dynamic and engaging leadership approach is supported by her over 25 years of nursing experience, with a clinical background in cardiac and critical care. Barb’s progressive leadership experience has culminated in a decade of executive roles as a chief nursing officer in multi-hospital organizations. Barbara earned her bachelor's degree in nursing from Spalding University in Louisville, Kentucky; a master's degree in healthcare administration from the University of St. Francis; and a doctorate degree in nurse executive leadership from the University of Central Florida. Her doctoral work focused on leadership development and the influence on achieving exceptional patient and organizational outcomes. Barbara is passionate about sharing her own personal story with her father's illness and journey through healthcare, and helping others identify and connect to their own personal "why" as healthcare providers. 

Date: 10/23/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 125 – Dr. Barbara Seymour and Transforming Healthcare Systems

On this episode, Marcus shares from the heart about the 30th anniversary of the “day that changed everything” … and how to move forward. Even when it’s slow and painful. Even when the world has been shattered.
If you or a loved one has experienced this moment of loss… you don’t want to miss this. It may be just what you need – right now.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 10/16/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 124 – An Anniversary No One Wants

Key Moments:

• 00:00 – Introductions
• 02:00 – Stephanie talks about how she got into nursing and specifically her role as a Nurse Navigator.
• 10:00 – Marcus and Stephanie talk about the advocacy aspect of Stephanie’s role and the team that makes it happen.
• 12:00 – Stephanie shares two stories about times she witnessed compassion.
• 20:26 – Marcus asks his rapid-fire questions. Stephanie would like people to remember, “Know your audience to engage each person.”
• 25:30 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Date: 10/9/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 123 – Stephanie Johnson – Navigating Healthcare with Compassion

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 10/2/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 122 – How to Not Like Co-Workers

Key Moments:

• 00:00 – Introductions
• 00:46 – Marcus asks Richard Corder to introduce himself and his career path.
• 04:45 – Richard and Marcus talk about Press Ganey.
• 09:28 – Marcus asks Richard about a time when he witnessed compassion in action.
• 15:05 – Marcus prompts Richard to talk about the biggest thing hospitals can do to be exceptional.
• 29:00 – Marcus asks his rapid-fire questions. Richard would leave us with two thoughts “Love.” and “Curiosity over judgement.”
• 33:34 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardcorder/
• Learn more about Press Ganey: https://www.pressganey.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Richard Corder MHA, FACHE, CPXP:
Richard is the Vice President of Consulting Solutions for Press Ganey’s strategic consulting division. Richard works with leaders and organizations to make healthcare more human, more patient centered and safer. By focusing on the humans that deliver care, Richard helps create a culture that allows leaders to craft, lead and sustain organizational systems that generate improved results for both the patient and the organization.
Prior to joining Press Ganey, Richard served as Managing Director with TiER1 Healthcare, a division of TiER1 Performance, where he partnered to activate the potential of healthcare organizations through people. Previously on the leadership teams of Wellesley Partners and CRICO Strategies, the risk management and patient safety organization affiliated with the Harvard Medical School institutions, Richard wields over 25 years of hands-on experience. He has held operational roles at both academic and community hospitals, including a role as the Senior Director of Service Excellence at Massachusetts General Hospital.
A frequent national and international speaker, Richard is passionate about personally accountable leadership, improving the patient and provider experience, and above all, creating an environment where people are empowered to create a safe and accountable patient-centric organizational culture.

Date: 9/25/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 121 - Richard Corder and The Patient Experience

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 9/18/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 120 – Active Compassion

• 00:00 – Introductions
• 01:04 – Naomi Fox and Stephanie Zidek are asked to introduce themselves and talk a little about their roles at ANDP.
• 09:30 – Marcus asks both, Naomi and Stephanie to share a moment they have witnessed compassion.
• 17:20 – Narrative Nursing Giveaway Announcement!
• 20:00 – Naomi and Stephanie ask Marcus questions about his work and how to be mindful.
• 30:20 – Virtual Symposium Event on November 7th
• 31:08 – Closing remarks and big thanks yous to everyone for a happy Nursing Professional Development week!
• 32:10 – Thank yous and goodbyes!

Resources for you: 

• Narrative Nursing Giveaway: https://MarcusEngel.com/anpd
• Learn more about ANPD: www.anpd.org  
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the NPD Forecast Podcast: https://anpdeducation.libsyn.com
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Stephanie and Naomi:

Stephanie Zidek, MSN, RN, ACGNS-BC, NEA-BC, NPD-BC, works in Nursing Education and Professional Development at Advocate Aurora Health. She also currently serves as the Taskforce Chair/Board Liaison for the Association for Nursing Professional Development. This Taskforce ensures that ANPD is providing content that supports the nursing professional development (NPD) community in their continuing professional development journey, while relaying valuable industry insights.

Naomi Fox received her Bachelor of Science in Nursing from Rutgers, The State University of New Jersey, and her Master of Science in Nursing Education from Thomas Edison State University. As an NPD practitioner, she has worked as a critical care and telemetry NPD practitioner, an NPD department coordinator, nurse residency program director, and the administrative director of an NPD department in a large teaching hospital. She maintains an adjunct instructor role in the Center for Professional Development, Rutgers, The State University of New Jersey, School of Nursing. She currently serves as the director of education for ANPD.

Date: 9/11/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 119 - NPD Week Naomi Fox and Stephanie Zidek

Key Moments:

• 00:00 – Introductions
• 02:01 – Marcus asks Susan to jump into her story. Susan talks about what leads people into a career of Frist Responders.
• 06:45 – Susan is asked about her retirement.
• 12:00 – The two talk about Susan’s cancer diagnosis.
• 16:30 – Susan goes on to talk about the the eureka moment that drives Susan today.
• 22:50 – Susan puts her first conference on for 40 people and the reset is history.
• 25:10 –  Susan shares her story of suicide and a friendly phone call. 
• 30:45 – Marcus asks about a Pink Floyd lyric and relates it back to Susan’s story. 
• 33:40 – Susan begins to talk about Resiliency First and her vision of the organization.
• 37:39 – Susan wants first responders to know “you are not broken.”
• 41:34 – Susan leaves us with a few final thoughts.
• 42:54 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Susan on LinkedIn: https://www.linkedin.com/in/susan-farren-a732782b/
• Learn more about Resiliency First: www.resiliency1st.org
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to The Resiliency First Podcast: https://www.resiliency1st.org/news-media/podcast/
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Susan Farren:
Susan is a retired paramedic, motivational speaker, published author, and the Founder/Executive Director of First Responders Resiliency, Inc.®
She has served more than 30 years in EMS as a paramedic, supervisor, and clinical manager in both the private and public sector before she was diagnosed in 2016 with what was initially thought to be a terminal cancer.
Susan's road to recovery led her to researching the preventable physiological and physical impacts trauma and stress had on the lives of all first responds and their families. this then led to the development one of the premier proactive behavioral wellness training programs in the nation.
As of 2023, First Responders Resiliency, Inc. has presented to more than 7000 first responders and their families across the country, including more than 50 law enforcement and fire departments from California, Oklahoma, Missouri, Colorado, South Dakota, New York, as well as members of Federal law enforcement agencies. 

Date: 9/4/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 118 - Susan Farren and First Responders Resiliency

Eric discusses his time at IDC and his experience creating audio descriptions for hit shows like Game of Thrones, The Last Dance, and The Queen’s Gambit. We also talk about the challenges describers face when describing for a blind audience and what it is like to work with blind describers. We wrap up the episode by sharing the much anticipated audio description premier of the short film “The Drop”.

Key Moments:

• 00:00 – Introductions
• 02:20 – Marcus asks Eric Wickstorm to introduce himself and International Digital Centre (IDC).
• 04:10 – Marcus explains that Audio Description is and how it has impacted him.
• 09:40 – Eric talks about some of their various projects over the years. 
• 14:45 – Marcus asks about Eric’s career path and how he got involved with audio description and production.
• 18:30 – IDC was recognized for their work with audio descriptions and accessibility.
• 24:10 – Eric talks about a time he witnessed compassion and the story of his daughter’s birth.
• 28:18 – IDC contact information.
• 31:00 – Big announcement and Thank-yous!
• 36:00 – The Drop with Audio Description

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Eric on LinkedIn: https://www.linkedin.com/in/eric-wickstrom-31735b9/
• Follow Eric on Twiter: @IDC_Eric
• Learn more about International Digital Centre: https://www.idcdigital.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Watch The Drop: https://www.youtube.com/watch?v=I_5H8e0Y94k
• Watch The Drop with Audio Description: https://youtu.be/nTzPM8ThdTw?si=IOqWYHSq3WNrzahl
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Eric Wickstrom:
Eric Wickstrom is the Director of Audio Production for IDC (International Digital Centre), a New York multimedia post-production house. He brings over 13 years of experience specializing in the creation of audio content for leading networks and streaming services, across audio description, dubbing, and podcasting. In 2021 his team at IDC were the proud recipients of the American Council for the Blind award for Excellence in the Field of Audio Description.

Date: 8/28/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 117 - Eric Wickstrom on the Revolution of Audio Description

You can  watch The Drop here: https://www.youtube.com/watch?v=I_5H8e0Y94k

Key Moments:

• 00:00 – Introductions
• 01:30 – Martha talks about her podcast and a little about her story. They then go into how they decided to use Marcus’ story for a short film.
• 07:45 – Martha starts to talk about casting for the short film and some of the production.
• 15:50 – They talk about how the movie has been received and how it still is relevant today. 
• 18:47 – Thank yous and some final thoughts. 
• 20:40 – The Drop

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Martha on Instagram: https://www.instagram.com/marthamunizzi/?hl=en
• Learn more about Martha’s Book: https://marthamunizzi.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Watch The Drop: https://www.youtube.com/watch?v=I_5H8e0Y94k
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast
• Subscribe to the Epic Life Church podcast: https://podcasts.apple.com/us/podcast/epic-life-church/id1605898458

More About Martha Munizzi:

MARTHA MUNIZZI is a GRAMMY®, Dove®, and Stellar® Award-winning singer-songwriter, pastor, and recording artist, and is considered one of the pioneers of cross-cultural praise and worship music. Martha has an infectious love for life, a deep love for people, and a zealous love for God's House. Her passion is to help build the church worldwide, see people reach their full potential, and develop and strengthen leaders. Martha, along with her husband, Dan, and their three children, reside in Orlando, Florida, and are the founders and lead pastors of EpicLife Church in Winter Park, Florida where they both serve as co-pastors.

Date: 8/21/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 116 – Martha Munizzi - When The Way Opens: The Inspiration Behind The Drop

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 8/14/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 115 – How to Write a Memoir 

Key Moments:

• 00:00 – Introductions
• 01:08 – Marcus asks Donna how she got into nursing. 
• 08:05 – Marcus asks about a time where Donna witnessed compassion.
• 11:37 – Donna is asked about her journey in-ward and how sociology has affected her practice.
• 14:40 – Marcus asks about Creative Health Care Management and how they can help hospitals and leaders.
• 20:21 – Marcus switches up his rapid-fire questions. Donna would like people to, “Love each other up. Love up the world.”
• 28:28 – Thank yous and Goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Creative Health Care Management: https://www.chcm.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Donna on LinkedIn: https://www.linkedin.com/in/donna-wright-5265755/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Donna Wright, MS, RN, NPD-BC: 

Ms. Wright is a nurse and professional development specialist with Creative Healthcare Management in Minneapolis, MN. Donna has degrees in Nursing, Family Sociology, and Adult Education. Donna has worked with many health care organizations to help them create meaningful, effective programs that support professional development and competency assessment for all departments. She is the author of the book, The Ultimate Guide to Competency Assessment in Healthcare – which has been translated into Japanese, and is being used throughout Japan. Her other competency book is: The Competency Assessment Field Guide. She is also one of the co-authors of two national award-winning books, Relationship-Based Care: A model for transforming practice and Advancing Relationship-Base Cultures. 

Donna received her degrees from the University of Minnesota. She has worked in both staff and leadership roles. Her experiences have taken her around the globe to a variety of health care settings including rural Africa. Donna is a member and past president of the Association for Nursing Professional Development and is a recipient of their “Promoting Excellence in Consultation” award. Donna is known for her energy and refreshing approach to education and learning.

Date: 8/7/2023
Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 114 – Donna Wright – Compassionate Leadership

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 7/31/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 113 – Snake Bites and Compassion

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn More about Art and Med: www.artandmed.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Ted on LinkedIn: https://www.linkedin.com/in/artyourworld/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Ted Meyer:
Ted Meyer is a nationally recognized artist, curator and patient advocate who helps patients, students and medical professionals see the positive in the worst life can offer. Ted’s decades long project “Scarred for Life: Mono- prints of Human Scars” chronicles the trauma and courage of people who have lived through accidents and health crises.

Ted seeks to improve patient/physician communications and speaks about living as an artist with illness. Telling stories about his own art and the stories behind his scar art collection, he offers insight into living with pain, illness, and disfigurement. Ted has been featured on NPR and in the New York Times, Washington Post, Chicago Tribune, and USA Today. His work has been displayed internationally in museums, hospitals, and galleries. As the Artist in Residence at USC Keck School of Medicine, Ted curates exhibitions of artwork by patients whose subject matter coincides with medical school curriculum. Ted has curated shows by artists challenged by MS, cancer, germ phobias, back pain, and other diseases. He is a Visiting Scholar at the National Museum of Health and Medicine, is a graduate of the Aspen Leadership Seminars, was the 2017 Sterling Visiting Professorship at Stanford University and has been TEDMED mainstage speaker.

Ted is also a writer, photographer and illustrator. He has written and illustrated several books. “Shrink Yourself: The Complete do-it-Yourself Book of Freudian Psychoanalysis,” “The Butt Hello - And Other Reasons My Cats Drive Me Crazy,” “Cats Around the World,” “Good Things You Can Learn from A Bad Relationship,” “Scarred for Life,” and “Woman Napping with Animals.” His award-winning documentary, “King of Dinoland,” follows outsider artist Abe DeLacerda.

Date: 7/24/2023 
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 112 – Ted Meyer – Understanding Patients Through Art

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

Date: 7/17/2023 
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 111 – John Vollertsen – Compassionate Friendship During Crisis: A Conversation

Key Moments:

• 00:00 – Introduction
• 01:10 – Marcus gives Andrew the floor to share is story and journey of compassion.
• 07:40 – Andrew talks about his injuries, physical and emotional, and his hospital stay after the attack.
• 14:30 – Andrew is asked about his recovery and lifestyle now. Andrew talks about Helen and the effort she made to help Andrew get back home and on the road to recovery. 
• 20:02 – Marcus asks about a time where Andrew witnessed compassion.
• 26:40 – Andrew shares his career journey and his passion for his work. Really explaining the need and work that needs to be done around trauma and recovery.
• 43:00 – Andrew and Marcus begin to talk about the benefits for healthcare staff, to be able to offer this trauma support that goes beyond the physical.
• 47:00 – Marcus asks his rapid-fire questions. Andrew would like everyone to just “Be Kind.”
• 53:45 – Thank-Yous and Goodbyes

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Andrew on LinkedIn: https://www.linkedin.com/in/andrew-oberle-mha-04a03053/
• Connect with Andrew on Twitter: @AndrewOberle
• Connect with Andrew:  https://www.andrewoberle.com
• Learn more about the Oberle Institute: https://twitter.com/OberleInstitute
• Learn more about The American Trauma Society: https://www.amtrauma.org
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Andrew Cowart-Oberle, PhD(c), MHA:
In June 2012 while conducting his anthropology master's research in South Africa, Andrew Cowart-Oberle was viciously mauled by two adult male chimpanzees and nearly lost his life. After two weeks in a coma, four weeks on a ventilator, two months in a Johannesburg intensive care unit, four weeks in acute care, six weeks in a rehabilitation hospital, over two dozen surgeries, and countless hours of rehabilitation, he is thriving. 

At the time of recording, Andrew served as the Executive Director for the Oberle Institute at Saint Louis University, where he led efforts to build a community that heals together and supports individuals on their journey from surviving to thriving.  

He is also a health management and policy doctoral student, studying the effects of survivor support programs on trauma patient and family outcomes, a member of the American Trauma Society Board of Directors, and chair of their Legislative and Policy committee. 

Andrew is a nationally renowned leader and advocate for improving the trauma care system. 

Date: 7/10/2023 
Name of show: Compassion & Courage: Conversations in Health

 Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 7/3/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 109 – Unintended Pain

Explaining the transplant process and his patient experience pre and post-transplant, Mark’s story is one of emotional survival. Listen as he shares the sacrifices his family made on his behalf, how he decided to run a marathon and anecdotes about his love of psychedelic rock music.

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Learn more about Mark Black: https://markblack.ca/
• Learn more about Mark Black’s Books: https://markblack.ca/marcus
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Mark Black:

Mark Black is a husband and father of three. He is also the only man in history to have completed a marathon with someone else’s heart and lungs.

Born with a life-threatening heart defect, Mark underwent open-heart surgery on his first day of life. He was not expected to live a long life. Mark battled his condition and its limitations for twenty-two years when his doctors informed him that time had run out. His heart was failing badly and without a rare heart and double-lung transplant, he would not survive another year.

In October 2001, Mark moved thousands of kilometers from home and was put on the transplant waiting list. After nearly a year of waiting, and time running out, by the grave of God, a donor was found. Mark received a second chance at life and has not wasted a moment because he knows exactly how precious time is.

Mark’s transplant is a treatment, not a cure. He continues to take medication to prevent rejection of the organs. The average lifespan of someone with his transplant is 5-10 years. It’s been 16 years since Mark’s transplant. He is in his 40s. It is very unlikely Mark will live to see his 50’s. This is what makes his message so powerful. He lives the strategies and principles he teaches and he is filled with passion and purpose for his work precisely because he doesn’t know how much more time he’ll be afforded to do it.
 

Date: 6/26/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 108 – Mark Black – The Heart (and Lungs) of Compassion

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 6/19/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 107 – Not So Insignificant

Key topics:

• 00:00 – Introductions
• 01:27 – Marcus starts the conversation asking Pam about her journey into healthcare. Pam is also asked about coping with the stress of healthcare work and facing trauma. 
• 08:20 – Pam shares a time where she witnessed compassion. 
• 14:22 – The two talk about a holistic approach in patient experience and some of the individual needs patients have.
• 17:29 – Marcus asks his rapid-fire questions. Pam wants to leave people with, “Not everyday is going to be a great day, but how you choose to approach it, is in your power. […] Everyday is a new chance.”
• 28:00 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Pam Redman:

Diversely qualified nursing leader with over twenty-five years of combined business and nursing experience specializing the last ten years on patient experience, nursing and clinical development, learning, education, orientation, and training programs. Committed to creating a culture of service excellence.

Date: 6/12/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 106 – Pam Redman - Compassionate Patient Experience and Beyond

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

 Date: 6/5/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 105 – What Do We Need to Unlearn

Key topics:

• 00:00 – Introductions
• 00:47 – Real time compassion and a funny story.
• 03:05 – Marcus brings up the topic of today’s podcast, keeping people in their jobs and increasing employee satisfaction. Joe shares is background and what has got him here.
• 05:02 – Joe answers questions about staffing levels, the labor market, and the future.
• 9:18 – Joe talks about how businesses need to create the ideal job and not find the “best person for the job.” 
• 13:10 – Marcus and Joe talk about the immediate problem of the staff shortage. Joe discusses a few changes that can be made quickly to help create an attractive workplace.
• 17:30 – Marcus brings up the difficulty of meaningful work in healthcare. The two talk about burnout and the pull to not treat a Tuesday like a Tuesday.
• 22:00 – Marcus asks Joe to share a story about a time when he has witnessed compassion.
• 28:28 – Marcus asks his rapid-fire questions. Joe would like to leave everyone with, “Employalty makes work, work for all.”
• 35:12 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Find the BossBetter Now podcast: https://www.joemull.com/bossbetter
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Joe on LinkedIn: https://www.linkedin.com/in/joemull/
• Follow Joe on Twitter: @joemull77
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about Joe’s Book Employalty: https://www.joemull.com/employaltybook
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Joe Mull, CSP, M.Ed:
Joe Mull is the author of 3 books including No More Team Drama and the forthcoming Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work (May 2023, Page Two publishing).

He is the founder of the BossBetter Leadership Academy and hosts the popular Boss Better Now podcast, which was recently named by SHRM as a “can’t miss show for leaders” along with podcasts from Brené Brown and Harvard Business Review.

In demand as a keynote speaker, Joe has taught leadership courses at two major universities and previously managed training at one of the largest healthcare systems in the U.S.

Date: 5/29/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 104 – Joe Mull, CSP, M.Ed

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 5/8/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 103 - When You Have a Bad Day

Key topics:

• 00:00 – Introductions
• 00:30 – Marcus introduces Nate Regier, PhD.
• 01:43 – Marcus asks about Next Element Consulting and how Nate got into the field of compassion.
• 05:11 – Nate is asked about compassion and accountability.
• 09:45 – The two talk about the role of judgement in compassion and self-compassion.
• 12:31 – Marcus pivots the conversation and asks about how organizations react to this kind of consulting and integrating compassion into the workforce.
• 14:37 – Nate shares two stories of experiencing compassion. 
• 21:40 – Marcus steers the conversation to compassion in healthcare and Nate talks about burnout and changing outcomes. 
• 27:30 – The two talk about Nate’s paper The Compassion Crisis in Healthcare.
• 30:00 – Marcus asks his famous rapid-fire questions. Nate wants to leave us with “Compassion is what makes us human, it’s what brings us together, and it’s what gets us back on track when we lose our way.”
• 36:55 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Next Element Consulting: https://www.next-element.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Nate on LinkedIn: https://www.linkedin.com/in/nateregier/
• Follow Nate on Twitter: @nextnate
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Nate Regier, PhD:

Nate Regier, PhD, is the CEO and founding owner of Next Element Consulting, a global leadership consulting and training firm helping build cultures of compassionate accountability. Dr. Regier is a former practicing psychologist and expert in social-emotional intelligence, interpersonal communication, conflict skills, and leadership. Recognized as a Top 100 keynote speaker, he is a Process Communication Model® Certifying Master Trainer. Nate is the author of four books: Beyond Drama; Conflict without Casualties; Seeing People Through; and his newest book, Compassionate Accountability. He hosts a podcast called “On Compassion with Dr. Nate,” writes a weekly blog, contributes to multiple industry publications, and is a regular guest on podcasts.

Date: 5/15/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 102 – Nate Regier, PhD - Compassionate Accountability

What is your idea of paradise? In this week’s episode, Marcus and The Hotness talk about how they find safe places to recharge. Don’t forget to stay present and don’t get caught up in the idea of a thing. Find quick ways to relax and find that work life balance.

Resources for you:

• Learn more about the Seeing Eye: https://www.seeingeye.org
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 5/8/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 101 – Avoiding Burnout and When to Recharge

Key topics:

• 00:00 – Introductions
• 01:00 – Marcus introduces Jenny Detwiler.
• 03:17 – Marcus asks Jenny, “Who were you 30 years ago?” and the two talk about that night at Barnes-Jewish Hospital 30 years ago. 
• 10:00 – Jenny talks about her interactions with Marcus on the night he lost his sight.
• 14:19 – Marcus talks about the reunion with Jenny 20 years later and then asks what Jenny did between the night of the crash and the reunion.
• 28:43 – Marcus shifts the conversation to what Jenny is doing now and asks about leadership.
• 34:52 – Jenny talks about the best leader she has ever had.
• 36:51 – Marcus talks about Garrett’s retirement with Jenny.
• 40:30 – Rapid fire questions! Jenny wants people to, "Be fearless in the pursuit of what sets your soul on fire."
• 46:00 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Jenny Detwiler, MSN, RN, CCRN:
Jenny Detwiler is a patient centered and highly organized nursing leader with extensive experience leading staff at major medical centers.  High-Visibility leadership team member and executive closely attuned to safety, cost, care quality, productivity, innovation goals and care experience.  Motivator and influencer responsible for providing leadership and oversight over multiple areas and navigate continual change including staff adoption of new practices.  
Jenny Detwiler is the Associate Director of Vanderbilt LifeFlight Event Medicine program where she works collaboratively with many different large and small scale organizations to provide onsite medical coverage. LifeFlight Event Medicine provides a wide array of medical coverage from AEMT's, Paramedics, Nurses, Flight Nurses, Nurse Practitioners and Physician Coverage. 
Prior to Vanderbilt LifeFlight, Jenny has held numerous nursing executive roles as a Chief Nursing Officer and Associate Chief Nursing Officer.  Jenny has an extensive background in Emergency Medicine and Surgical, Burn and Trauma.  
Jenny lives on 5 acres in Hendersonville, TN right outside Nashville with her husband Mark, and puppy Levi.  In her free time she loves to hike, cook, listen to live music and is active in her church.  Jenny lives by the motto "Be fearless in the pursuit of what sets your soul on fire."

Date: 5/1/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 100 – The Jennifer - The Words that Started a Movement

• Learn more about the Seeing Eye: https://www.seeingeye.org
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

 Date: 4/24/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 99 – Tractor Stories

Key topics:

• 00:00 – Introductions
• 01:30 – Marcus jumps in and asks questions about MJ Murray-Vachon’s therapy practice.
• 05:56 – MJ shares what other ventures and paths she has taken throughout her career.
• 11:20 – The two talk about mental wellness and how to maintain a healthy mental state.
• 15:19 – Marcus asks for a few suggestions on how to help that mental wellness.
• 19:16 – The idea of breathing and meditation come up and the two talk about the importance of them in a person’s overall wellbeing.
• 21:28 – Marcus pivots and asks MJ about the role of compassion in her practice. 
• 26:01 – MJ is asked about a time she has witnessed compassion and shares a moment of self-compassion. 
• 32:00 – The two talk about EMDR and explain what it is.
• 37:47 – Marcus asks his rapid-fire questions. MJ asks people to “Put down your phone and your bong.” 
• 44:36 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more and reach out to MJ: https://www.mjmurrayvachon.com
• Listen to the Inner Challenge Podcast: https://mjmurrayvachon.com/podcast/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About MJ Murray Vachon:

MJ Murray Vachon,  is a Licensed Clinical Social Worker with more than 44,000 hours of therapy sessions and 30 years of teaching Mental Wellness. She is the creator of the Mental Wellness Program, Inner Challenge, which was part of a junior high curriculum for 20 years,  a course for Freshmen Football Players at the University of Notre Dame and is now a podcast. MJ has given over 700 workshops and co-authored the book The Power & Pain of Nursing. MJ has loved her career but it is second to her family, husband Dominic and her kids and their partners, Nick and Madhura and Abby and Kit. 

Date: 4/17/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 98 – MJ Murray-Vachon - How to Navigate a River of Compassion

Resources for you:

• Learn more about the Seeing Eye: https://www.seeingeye.org
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 4/10/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 97 – Coming Up Short of Perfect

Key topics:

• 00:00 – Introductions
• 00:40 – Marcus Shares a quick story about his past with Physical Medicine Rehabilitation Specialist and Dr. Rafal talks about the history of the practice. 
• 02:41 – Keith talks about his career path and personal history.
• 05:41 – Marcus asks Keith if there was an “it” moment, where he knew was in the right field.
• 09:06 – The two talk about trauma patients and patients that have experienced change. 
• 12:20 – Keith shares a story about mindfulness and witnessing compassion that he experienced.
• 18:00 – Marcus brings up Keith’s Non-Profit, Our Heart Speaks and Keith breaks down what the organization is trying to accomplish.
• 25:30 – Marcus follows up and asks about how patient’s families are a part of the compassion and care journey. 
• 28:39 – Marcus asks his rapid-fire questions. Keith wants to leave people with, “We are one.” 
• 33:10 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Our Heart Speaks: www.ourheartspeaks.org
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Keith W. L. Rafal, MD, MPH

Keith W. L. Rafal, MD, MPH is the former Medical Director of the Rehabilitation Hospital of Rhode Island and former Chief of Rehabilitation and Restorative Care at Memorial Hospital of RI. He is the founder and director of Healing Choices, P.C. an integrative medicine private practice and on clinical faculty at Brown University and Tufts.
He has been passionate throughout his career on the importance of how the Mind, Body and Spirit shape our health and wellbeing and the special role that the arts and humanities offer. He is the founder of the nonprofit Our Heart Speaks, Inc, which supports the patient stories project, where the power of the human spirit is revealed. In collaboration with others, he is working to empower patients and their providers to rethink what is possible when faced with an acquired disability and in need of medical care and rehabilitation. We need not be defined by a medical diagnosis or disability.

Date: 4/3/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 96 – Keith Rafal, MD, MPH - Our Heart Speaks

Key topics:

• 00:00 – Introductions
• 00:50 – Marcus goes into a Jennifer Krippner’s background and asks how she got into healthcare.
• 06:00 – Jennifer talks about some of the gaps in healthcare and how she got buy in from clinicians. 
• 08:56 – Marcus asks about Relationship Centered Care. Jennifer talks about The Institute for Healthcare Excellence.
• 14:50 – Jennifer is asked if there is a particular story of compassion she would like to share. The two talk about Jennifer’s story and being open to listen. 
• 20:00 – The conversation turns to burnout and a team perspective of burnout. 
• 24:32 – Marcus asks his rapid-fire questions. Jennifer wants people to remember to “have courage, and be kind.”
• 27:40 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about The Institute for Healthcare Excellence: www.iheteam.com
• Connect with Jennifer on Twitter: @jkkrippner
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Jennifer on LinkedIn: https://www.linkedin.com/in/jkrippner
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Jennifer Krippner

Jennifer Krippner is a leading expert on patient experience and relationship centered care. Jennifer has more than 20 years of expertise in strategic planning, patient experience, physician development and employee/community engagement. She’s passionate about building connections and relationships. Prior to her lead role at The Institute for Healthcare Excellence, she was a director of physician development and guest/public relations at Maple Grove Hospital in Minnesota. While there, she led staff-driven patient experience advisory teams and developed projects that directly contributed to consistent top tier performance in key patient and staff satisfaction results. Jennifer is a fierce advocate for connecting things, concepts and people, seen and unseen, that positively move the patient experience forward. Jennifer stands apart for her personal commitment to helping hospitals and health systems build a culture of excellence that leads to the delivery of exceptional patient-centered care. She is dedicated to guiding a differentiated human experience that optimizes outcomes for patients, individualizing services to address unique needs, and helping to restore joy and purpose to caregivers. While Jennifer takes great pride in her work, her true north remains her family, friends and relationships she develops.

Date: 3/27/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 95 – Jennifer Krippner - How to Create Compassionate Communities

Resources for you:

• Learn more about the Seeing Eye: https://www.seeingeye.org
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 3/20/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 94 – The Big Reveal – Introducing

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 3/13/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 93 – Getting a New Seeing Eye Pup – Part 2

• 00:00 – Introductions
• 00:46 – Dr. Joe Caprini reflects on how Marcus’ speech, and experience, has affected his practice.
• 04:30 – Marcus asks Joe about his motivation in joining healthcare and becoming a Doctor. 
• 09:00 – Marcus and Joe talk about compassion and inspiring good patient care. 
• 13:15 – Joe talks about his military medical career and his research into bleeding disorders.
• 20:04 – Marcus follows up and asks about Squeezy Boots and shares his experience with them. 
• 22:27 – Joe talks about a higher power and how things have aligned to help so many people. 
• 29:08 – Marcus asks his rapid-fire questions. Joe wants to leave the audience with: “Just love everyone, I’ll sort the rest out later. -signed God.”
• 31:16 – Thank you and conclusions! 

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about the Caprini Risk Score: www.capriniriskscore.org 
• Connect with Dr. Caprini on Twitter: @caprinijoseph
• Connect with Dr. Caprini on YouTube: https://www.youtube.com/c/venousresourcecenter 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

More About Joseph A. Caprini, MD:
Joseph A. Caprini, MD, is a Senior Clinician Educator at the Pritzker School of Medicine at the University of Chicago. He is also an Emeritus physician at NorthShore University HealthSystem, Evanston, IL. Dr. Caprini has authored or co-authored more than 480 articles, book chapters, and abstracts on the study and treatment of venous thromboembolism, venous insufficiency, and related topics. He has delivered more than 1800 lectures worldwide on a variety of topics including venous thromboembolism, laparoscopic surgery, wound care, and compression therapy. His society memberships include the International Society on Thrombosis and Hemostasis and the American Venous Forum, where he is a Distinguished Fellow and served as President 2009-2010.  He is a Distinguished Fellow of the Society for Vascular Surgery, a Founding Member and the first Honorary Fellow of the European Venous Forum, a Fellow of the American College of Surgeons and a member of the American Society of Hematology. He is Co-chair of the Technical Advisory Panel of JCAHO (2005 to date). He received the 2021 Founders Award from the American Venous Forum, and a lifetime achievement award from the Charing Cross Symposium in 2021. He worked with a group of scientists including Dr. Juan Arcelus to develop a DVT Risk Assessment protocol, which has been validated in more than 5 million patients, involving more than 300 peer reviewed publications, used in many countries across the globe. The score can be calculated and downloaded on the website www.capriniriskscore.org. This site contains his videos (110 to date), and all 310 citations and abstracts for articles using the Caprini Risk Score.  The list is updated weekly from PubMED.

Date: 3/6/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 92 – Dr. Joe Caprini - The Compassion of In-Laws

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 2/27/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 91 – Getting a New Seeing Eye Pup – Part 1

Key topics:

• 00:00 – Introductions
• 01:15 – Marcus asks Nicole to share her story of trauma and compassion.
• 08:20 – Nicole answers some follow up questions and asks if there were any standout acts of compassion that she experienced. 
• 13:11 – Nicole shares her working experience, both before and after her accident.
• 16:44 – Marcus and Nicole talk about the emotional and psychological support systems that are so important around trauma. 
• 20:20 – Nicole talks about the interaction between her personal experience and professional goals in healthcare and life in general.
• 28:00 – Marcus and Nicole circle back to Maslow’s hierarchy of needs and how it may not always be the best care plan. Sometimes there are real needs psychological needs getting in the way of healthcare. 
• 32:52 – Marcus asks his rapid-fire questions, but with a twist! Nicole would like people to remember to “be kind to one another.”
• 36:30 – Thank you and conclusions! 

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Nicole on Instagram: https://www.instagram.com/rakowskinicole/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Nicole Rakowski:
Nicole is currently completing her PhD in Health Management through the DeGroote School of Business at McMaster University and is also part of the sessional faculty teaching various courses. Her research interests include healthcare governance structures, digital health technologies and genomics, fitness and physiology, complex chronic conditions such as obesity and type 2 diabetes, and management techniques used to improve the patient experience.
Nicole’s particular dissertation focuses on obesity, specifically examining health services and policy frameworks related to risk factors with a focus on disease prevention, control and management at the local, national and international level. The question of whether digital health-based policies, strategies and approaches designed to prevent, control, or reverse obesity can be used to effectively enhance population health and improve health systems is an important one from a health systems and management point of view. Understanding how and why individuals engage with digital health technologies in an effort to prevent and control obesity is crucial to disease prevention at a population level.

Date: 2/20/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 90 - Nicole Rakowski - Compassionate Strangers in a Moment of Crisis

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 2/13/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 89 – Valentine’s Day Episode

Key topics:

• 00:00 – Introductions
• 01:20 – Marcus asks Lt Col Aycock about his career and how one gets into a specialty like mass casualty.
• 07:38 – Dru is asked about working in St. Louis, MO in the ‘90s and how that service population affected his practice and service in the military.
• 11:18 – Dru talks about the differences between the civilian practice and military practice. Compassion is a straightforward in a combat situation, everyone is a brother and sister, and that makes everything more urgent.
• 21:50 – Marcus asks Dru about of the some of the mass casualty events he has worked over the years. Dru starts with a story around Hurricane Katrina.
• 27:15 – Dru is asked to share a time he witnessed compassion. Dru shares a story about his first deployment and a child in the back of an airplane.
• 40:00 – Marcus asks his rapid-fire questions. Dru would like people to just “care more for each other.”
• 43:36 – Thank you and conclusions! 

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Lt Col Dru “Bwanna” Aycock RN (JAN):

“Just a nurse”
RN in 1993 bachelors degree in nursing
ER/Trauma Nurse since ‘94
Entered USAF in ‘97 as ER/Trauma Nurse
CCATT(critical care air transport) nurse in 1999
FLIGHT nurse in 2000 (Aeromedical Evacuation)
7 deployments into 3 conflict zones (AE)
5 humanitarian support deployments (AE)
Master’s Degree in Emergency and Disaster Management
Current job: Chief of Global Aeromedical Evacuation branch of 618th Air Operations Center at Scott AFB Illinois.  Will retire from AF in August of 2024 with 27.5 years.  

To be honest, I’m not really into all those letters behind my name. Only thing I value others to know is that I’m an RN. The “just a nurse” thing is a bit of an inside joke. A passing comment by an over-confident doctor that I decided to own. If you need anything else just ask me tomorrow when we speak.

Date: 2/6/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 88 – Lt Col Drew Aycock – Compassion Under Gunfire

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 1/30/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 87 – Coats and Candles

Key topics:

• 00:00 – Introductions
• 02:00 – Marcus jumps in and asks where it all began for Mike and Cummings Security. 
• 06:40 – Marcus talks about his preconceived notion of what hospital security does, and then Mike talks about what it really does.
• 10:15 – Marcus asks Mike about the de-escalation process and conflict management for bedside providers.
• 14:06 – Mike is asked to share a time where he witnessed compassion in his own life. 
• 20:50 – The conversation turns and the two discuss human interactions within healthcare from every member on staff. 
• 30:00 – Marc shoots off his rapid-fire questions. Mike wants to leave the audience with “Learn to listen and be kind.”
• 40:11 – Thank you and conclusions! 

 Resources for you: 

• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Mike Cummings on LinkedIn: https://www.linkedin.com/in/mike-cummings-cpp-26537a160
• Learn more about Cummings Security: https://www.cummings-security.com/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Michael "Mike" Cummings, CPP:

Assessing & Establishing Healthcare Security & Workplace Violence Prevention Programs Providing Negligent Security Case Assistance

33 Years of Security Leadership Success Driven by Dedication to Best Practices & Continuous Improvement

Expanded security operations, while consolidating for mergers and integrating evolving technology, to accommodate Aurora Health Care’s fast-paced growth to become the largest healthcare system in Wisconsin (from three to 15 hospitals).

Served as International President and as Chairman of the Board for the pre-eminent professional security association, ASIS International.

Earned a reputation as a key thought leader and pace-setter in healthcare security nationally:

Named One of the 25 Most Influential People in Security (14th) in 2009 by Security Magazine.

Ranked in the Top 500 Security Programs 7 consecutive years by Security Magazine (as high as 4th and never lower than 14th in the Hospital / Medical Center category).

Acquired extensive knowledge base in preventing workplace violence for program development across all industries.

Provided testimony as an expert security witness in both depositions and trials.

Date: 1/23/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 84 – Mike Cummings, CPP - Why Compassionate Security Matters

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 1/16/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 85 – Just Let Go

• 00:00 – Introductions
• 01:27 – Marcus mixes things up and shoots his rapid-fire questions early.
• 04:40 – Brian is asked how he got into healthcare and became a professional speaker.
• 10:25 – The topic of interpersonal relationships come up and how it affect the healthcare world and the individual care giver. 
• 15:00 – The two start to talk about culture and changing culture. Culture is what has become collectively acceptable. 
• 20:15 – Brian talks about a time someone was there for him and a time he witnessed compassion. 
• 25:25 – Marcus asks what healthcare admin/leaders can do to help fix the modern healthcare system.
• 32:40 – Marcus asks a few personal questions of Brian. Brian would like to leave the message “Be Curious.”  
• 40:11 – Thank you and conclusions! 

Resources for you: 

• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Brian Lee on LinkedIn: https://www.linkedin.com/in/brianleecsp/ 
• Learn more about Custom Learning Systems: https://www.customlearning.com/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

More About Brian Lee:
1. Brian Lee is the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference.
2. Brian has been awarded the designation CSP: Certified Speaking Professional by the National Speakers Association.
3. Brian has been inducted into the Canadian Speaking Hall of Fame.
4. With Headquarters in Calgary, Canada, Brian has led his team of training professionals for 38 years, focused exclusively on hospitals and healthcare.
5. 34 of their clients have earned regional and national awards for world-class patient experience, employee and physician engagement.
6. In the past 26 years, Brian has personally trained and consulted over 270+ Critical Access Hospitals throughout the nation
7. For two consecutive years, the International Customer Service Association rated Brian, the number-one Customer Service Speaker in the world.

Date: 1/9/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 84 – Brian Lee, CSP - Creating Patient Relationship Experts