Across a remarkable 45-year career in public service - from HM Treasury to NHS Wales - Joe has helped shape how governments and organisations think, plan, appraise, and invest. Now retired (in theory at least), he continues to support the global Better Business Case community as joint Chief Examiner.

Richard and Joe explore the real purpose of a business case, why proportionality matters, and how the Five Case Model helps decision-makers think “slowly but quickly” by structuring complex choices. Joe shares stories from decades of experience, including surprising workshop outcomes, challenges in major national programmes like IT modernisation and HS2, and how strategic portfolios, options analysis, and the “five Ps” (procurement, project, program, portfolio, policy) create the essential “golden thread” for successful investment.

Joe proceeds to clarify when rigorous analysis is essential and when a lighter touch is more appropriate. He unpacks why organisations so often blur the lines between projects, programmes, and portfolios, and how early scoping, skilled facilitation, and having the right stakeholders in the room can prevent costly misalignment. 

Whether you're a practitioner, senior leader, policymaker, or simply curious about how major decisions get made, this conversation offers deep insight into the methods, thinking, and discipline required for robust, defensible business cases.

LINKS:

🌐 Find out more about the Better Business Cases certification: https://apmg-international.com/product/better-business-cases

🌐 Find out more about APMG certifications: apmg-international.com/certifications-solutions

Throughout the conversation, Peter unpacks why “digital transformation” is a misleading label, why traditional L&D approaches no longer work, and how organisations can avoid falling into the trap of change for change’s sake. He highlights the uncomfortable truth that nearly half of corporate training investment is wasted, and draws a clear line between poor capability planning and the high failure rate of major projects.

Peter also tackles the rapid rise of AI, explaining the shift from automation to augmentation and why leaders who are only now paying attention may already be behind the curve. He emphasises the growing importance of systems thinking, durable skills, and a culture that enables experimentation; while warning that some industries, including large consulting firms, may struggle to adapt fast enough.

Whether you’re leading a transformation, preparing your workforce for an AI-driven future, or rethinking how to build capability that truly contributes to strategic outcomes, this episode offers a refreshingly direct and thought-provoking perspective. Listen in to explore how to build organisations that are agile, innovative, and ready for what’s coming next.

 🔗 Connect with Peter: linkedin.com/in/pbeven
🌐 Find out more about APMG certifications: apmg-international.com/certifications-solutions

With over a decade of international experience, Agnieszka shares her unique journey from project management to strategy and change leadership across sectors.

A passionate advocate for women in tech, Agnieszka also mentors future leaders, supports start-ups in Central and Eastern Europe, and contributes to communities like PMI and Singularity University. Her proprietary organisational transformation audit model — the subject of PhD research — blends human and technological perspectives for holistic change.

Agnieszka challenges common misconceptions around digital transformation, explaining why it's not just an IT project or one-off initiative, but a continuous, strategic process embedded in an organisation’s DNA. She offers actionable insights on integrating technology with culture, upskilling, and leadership, and highlights why empathy and lifelong learning are essential in today’s rapidly evolving landscape.

Whether you're a business leader, transformation professional, or simply curious about what makes real transformation succeed, this episode delivers practical wisdom and deep strategic insight.

 🔗 Connect with Agnieszka: https://www.linkedin.com/in/abochacka/
🌐 Find out more about the Digital Transformation certification: apmg-international.com/product/digital-transformation-certification
🌐 Find out more about APMG certifications: apmg-international.com/certifications-solutions

Too often, organisations invest in change initiatives that fail to take root. Jessica shares her insights on why traditional approaches fall short and what leaders can do to drive real, lasting adoption.

Drawing from her extensive experience in change management, Jessica explains the psychology behind resistance, the role of leadership in fostering buy-in, and practical strategies to ensure that new ways of working become the norm. She emphasises the importance of engagement, communication, and aligning change with organisational culture to create meaningful impact.

Whether you’re leading a transformation, implementing a new system, or simply looking to influence positive change in your organization, this conversation will give you the tools to turn ideas into sustained action.

Listen in to discover how to move beyond implementation and make change that lasts.

LINKS:
 🔗 Connect with Jessica: linkedin.com/in/jessicacrow
🌐 Find out more about the Change Management Certification: apmg-international.com/product/change-management
🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions

From his time in the UK government—where his benefits-led approach won the prestigious Civil Service Finance Award—to his work as a consultant, keynote speaker, and author, Steve has seen it all.

Steve shares candid insights on the crucial role of portfolio management in today’s complex business environment. He explains the importance of "doing the right projects, at the right time, in the right way," and why organisations often fail to prioritise effectively. 

We dive deep into challenges like managing resource constraints, competing priorities, and the phenomenon of "ghost" and "zombie" projects that refuse to end.

Steve also introduces the concept of "strategic buckets" to compare seemingly incomparable projects, from IT systems to new buildings. 

This conversation is packed with practical advice for anyone looking to optimise their project portfolios and align them with broader organisational strategies. 

Tune in to this exciting episode for valuable insights from one of the field’s leading authorities.

LINKS:
 🔗 Connect with Steve: linkedin.com/in/stephen-jenner
🌐 Find out more about the Managing Portfolios Certification: apmg-international.com/product/managing-portfolios-certification
🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions

They discuss the critical misconceptions organisations have about cybersecurity, particularly the belief that passing a compliance audit equates to long-term security. Mike emphasises that compliance is merely the baseline, not the end goal. He highlights the importance of continuous improvement in cybersecurity practices, noting that organisations often neglect ongoing security measures once they pass an audit, leaving them vulnerable to breaches.

Richard asks Mike about the challenges of integrating cybersecurity in a fast-paced business environment driven by innovation and agility. Mike acknowledges the tension between speed and security, stressing the need for leadership to view cybersecurity as essential for business survival rather than just another cost. He also discusses the CPD (Create, Protect, and Deliver) model developed by the DVMS Institute, which aims to embed security into the entire lifecycle of digital business value.

The conversation touches on the need for executive sponsorship to ensure the success of cybersecurity initiatives. Mike advocates for a cultural shift within organisations, where cybersecurity is seen as integral to their operations, not just a technical requirement. This shift, he argues, is essential for protecting digital assets and maintaining customer trust in an increasingly risky digital landscape.

Listen in to discover why cybersecurity is more than just compliance.

LINKS:
 🔗 Connect with Mike: linkedin.com/in/mikebattistella
🌐 Sollutions3 LLC: solutions3llc.com
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications-solutions

Richard opens the conversation by asking Terry for a simple definition of AI; Terry responds by explaining AI is a machine’s ability to perform tasks that normally require human intelligence.

Richard and Terry delve into the AI Practitioner Program, with Richard inquiring about its structure and objectives. Terry elaborates on how the program combines courses for AI prompt engineers and AI marketeers, culminating in a professional qualification. This program, rapidly adopted worldwide, aims to fill a critical gap in AI training and certification.

Richard also probes the societal implications of AI, questioning whether AI will replace human jobs. Terry asserts that AI will reshape rather than replace the workforce, enhancing productivity and creating new job opportunities. He underscores the importance of acquiring new skills in an AI-augmented world, including prompt engineering, data analysis, and human-AI collaboration.

The conversation further explores the potential risks of generative AI, with Richard asking about concerns like cybercrime and deep fakes. Terry acknowledges these risks, and stresses the need for governance and standards to manage AI’s impact responsibly.

This episode provides valuable insights into the evolving landscape of AI and its profound implications for the future of work and society.

Tune in to learn about the transformative power of AI and how individuals and organisations can navigate this evolving industry.

LINKS:
🔗 Connect with Terry: linkedin.com/in/terryneal
📝 Find out more about how the AI Practitioner training and certification can help you advance your career: apmg-international.com/product/artificial-intelligence-practitioner-certification-aip
🌐 Cyber skills: cyberskills.com
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

Robert shares his journey from teaching service management to exploring the critical role of human behaviour in achieving management excellence. Through his extensive research and practical experience, Robert unveils how Organizational Behavior Management (OBM) can address common business challenges such as improving safety, compliance, quality, and productivity.

In our conversation, Robert discusses the significance of understanding and influencing behaviour to foster a positive organisational culture. He emphasises the importance of leaders recognising behavioural motivations and implementing simple yet effective interventions to drive desired outcomes. We explore the concepts of Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and the emerging Experience Level Agreements (XLAs), and their impact on performance and customer satisfaction.

Robert demonstrates how OBM principles can transform leadership practices, enhance employee engagement, and ultimately lead to better customer experiences; he shares practical insights on developing leadership skills, setting precise behavioural expectations, and reinforcing positive actions to create a more motivated and productive workforce.

Tune in to learn how understanding and managing human behaviour can unlock the full potential of your organisation, making a significant difference in both employee and customer satisfaction.

LINKS:
🔗 Connect with Robert: linkedin.com/in/robertdenbroeder
📝 Find out more about how the Organizational Behaviour Management (OBM) training and certification can help you advance your career: apmg-international.com/obm
📝 Find out more about how the Experience Collab Certification and Training can help you advance your career: www.apmg-international.com/product/experience-collab-certification-and-training
🌐 OBM Dynamics: obmdynamics.nl/
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

They delve into the impact of SLAs on organisational behaviour, exploring both their benefits and shortcomings. Through thought-provoking questions, Richard prompts Anthony towards the broader implications of service excellence and the importance of understanding service value from a customer-centric perspective.

Anthony explores the industry shift from service level agreements (SLAs) to experience level agreements (XLAs), and the profound impact of customer-focus on organisational success.

As the conversation unfolds, they unpack strategic outsourcing in the post-COVID era, contemplating the shift towards prioritising quality over cost in supplier relationships.

Throughout the episode, they dive deeper into the intricacies of IT service management, leaving listeners with a comprehensive understanding of the evolving landscape and the imperative of placing the customer at the forefront of service delivery. 

Tune in to gain invaluable insights into the complexities of ITSM and customer engagement.

LINKS:
🔗 Connect with Anthony: linkedin.com/in/anthonyorr
📝 Find out more about how the Experience Collab training and certification can help you advance your career: apmg-international.com/product/experience-collab-certification-and-training
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

Delving into Tibi's wealth of experience spanning over two decades in change and leadership, this episode uncovers the profound impact of neuroscience on managerial effectiveness and team motivation amidst the backdrop of today's dynamic work environments.

Tibi probes into the ways understanding neuroscience can empower leaders to navigate the complexities of modern workplaces. From unravelling the mysteries of the brain's response to stress and reward, to exploring the concept of authenticity through a neuroscientific lens, we’re provided illuminating insights that challenge conventional leadership paradigms.

The spotlight turns to practical tools for managers, with Tibi unveiling the ground-breaking PEPE model - a neuroscience-based framework designed to help individuals embrace change positively. With each domain – “Pain, Energy, Peaks and Valleys", Tibi elucidates a deeper understanding of how the brain processes and adapts to change.

Finishing the episode, Richard and Tibi discuss the nuanced terrain of organisational culture, psychological safety, and the age-old question of resilience across generations.

Listen in to gain invaluable insights and revolutionise your approach to leadership and change management.

LINKS:
🔗 Connect with Tibi: linkedin.com/in/tibisayvera
📝 Find out more about how a Neuroscience for Change certification can help you advance your career: apmg-international.com/product/neuroscience-change-certification
🌐 Sparkling Performance: sparklingperformance.com
🌐 Find out more about APMG certifications: apmg-international.com/our-services/certifications

Neil then emphasises the importance our emotions play in consumer and employee experience. He explains Affective Science; how emotions are a physical factor that can be measured, for example experiencing a faster heartbeat, hairs standing up on your arms etc. However, feelings (which derive immediately from the initial emotion) are more logical and are the pinnacle factor that drive us to reach certain conclusions about an experience.

Neil emphasises that our experiences with a service are usually cumulative; our feelings and beliefs often build up over time. Next, Richard and Neil discuss how such beliefs can often establish loyalty to a particular brand, or conversely, can cause customers to stray. Neil stresses that this is why creating a comfortable customer experience is paramount to the success of a business and is what will keep customers returning.

Richard and Neil further discuss the rise of AI & automated services, and the impact this has on user experience. They discuss how AI has created a new demand to balance efficiency with personalised experiences, particularly because some people may prefer human interaction over automation, and vice versa. By understanding how people feel about their experience as a user - customer or employee - organisations can drive productivity and create a supportive work environment.

Listen in to discover how XLA’s can positively impact your network’s experience, as this week’s episode delves into the ever-evolving landscape of customer experience.

LINKS:
🔗 Connect with Neil: linkedin.com/in/neildkeating
🌐 Experience Collab: experiencecollab.com
🌐 Bright Horse: brighthorse.co.uk
🌐 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions

Links:
🔗 Connect with Dominic: linkedin.com/in/dominic-ashley-timms
📖 The Answer is a Question: store.apmg-international.com/study-materials/answer-question
🌐 Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions
🌐 Find out more about Notion: starmanager.global

In this episode, Richard Pharro, CEO of APMG International, speaks to veteran technical communicator and STC President Aiessa Moyna.

Aiessa and Richard begin by discussing STC reaching the impressive milestone of 70 years in operation, and discuss whether the STC membership is valued by members just as much now as it was then.

Aiessa explains that seventy years ago, the usual practice would be to remain a member throughout your first Technical Communicator role and stay with the society throughout your career, even into retirement. Present day, we discover that it's more typical to see members joining at transitional points in their career and aren’t always remaining members for decades.

We also learn that recent advancements in modern technology have enabled members to connect with their community virtually which wasn't a possibility during the conception of the society; it's an important development in bridging networking opportunities for technical communicators.

Next, Richard and Aiessa consider the impact AI developments like ChatGPT will have on the work technical communicators do. Aiessa explains that AI technology has been around for a long time, and so far, she believes there's no evidence to suggest AI is superseding the jobs of technical communicators.

Aiessa suggests that AI is great for repetitive processes and coming up with the first draft of content, but it may not be 100% accurate and therefore we will still need humans to quality check material before publication.

Finally, Richard asks Aiessa what attributes someone needs to be a good technical communicator. Amongst the list of attributes are “curiosity and inquisitiveness”, “good writing and editing skills”, and "organisation". Aiessa explains that while tools and platforms will always evolve, the set of core skills required to be a good technical communicator will always remain the same.

Listen in to our leading expert of the week, Aiessa Moyna, to learn more about STC, tips for being an effective technical communicator and much more.

Links:
🔗 Connect with Aiessa: linkedin.com/in/aiessa-moyna
📝 Find out more about how a CPTC certification can improve your organization: apmg-international.com/product/cptc
🌐 Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions
🌐 Find out more about STC: stc.org

Eileen begins by discussing the history of House of PMO. She then shares how she defines the PMO role itself, and we learn that PMO’s can now be considered a career in its own right - or at minimum, a development opportunity. Eileen suggests that PMOs provide “incremental delivery of value into organizations.” She discusses how the role of PMO has moved from its original function as project support; and that in some organizations, PMOs operate at a strategic level. In Eileen's words the role is about “establishing best practice, and working with senior executives to ensure organizations are working on the right projects.”

Eileen further addresses some of the common challenges PMO'ers face. She reveals that one reoccurring challenge is the clarity of language across the industry, which she feels might be due to the varying nature of the role. Additionally, Eileen discusses the absence of discourse and training for all levels of PMO roles, which the House of PMO have resolved with their essentials suite of courses that range from Administrator to Director levels. 

We also consider whether PMOs are only relevant to larger organizations. Eileen suggests that in today’s climate, it's arguably difficult to find organizations that aren’t working on projects, and as a result, the role of PMO is highly sought after in all organizations - both large and small.

Finally, Eileen reveals what she would've liked to have known when starting out in her career. Eileen states that “all PMOs have a half-life;” and that you cannot rely on the same approach in every organization.

Listen in to find out more tips from Eileen Roden, our leading expert of the week.

Links:
🔗 Connect with Eileen: linkedin.com/in/ejroden
📝 Find out more about how a House of PMO Essentials certification can improve your organization: apmg-international.com/product/house-pmo-essentials
📝 Find out more about House of PMO: houseofpmo.com
📝 Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

In this episode, we hear Richard Pharro, CEO of APMG International speak to IT Governance Manager Michael Brenner. 

Michael begins by discussing the origins of FitSM and the difficulties he initially faced when introducting it to organisations. He explains that the development of FitSM stemmed from frustration with the lack of a simple, lightweight framework amongst industry standards, particularly to benefit smaller organizations who do not need the complex, detailed approach that other standards offer. 

Michael talks us through how FitSM separates itself from more complex service management approaches as a standalone, streamline framework; which unlike other standards, only covers the essential requirements and “need-to-knows” regarding service management best practice.

A quote that resonated with Michael and his team during the development of FitSM: "perfection is achieved not when there is nothing more to add, but when there is nothing left to take away." - an approach still implemented by the team to this day.

This standard can be considered distinctive in virtue of its efficiency; its streamline structure allows for a unique time-saving capability that other standards may lack (the certification and training can take place in just one day)

Despite its concise structure, Michael discusses how FitSM still remains comprehensive and informative. It provides research organizations with the essentials of service management, as opposed to the organizations themselves having to ascertain the fundamental information from larger service management guides, which is time-consuming and inefficient.

Finally, Richard asks Michael if ITEMO have any future plans to look at other approaches. Michael jokes: "my hands are kind of full with FitSM"

Listen in to our leading expert of the week, Michael, to learn more about the benefits of FitSM and why you need it in your organization.  

Links:
🔗 Connect with Michael: linkedin.com/in/michaelsbrenner
📝 Find out more about how a FitSM certification can improve your organization: apmg-international.com/product/fitsm
📝 Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

🔗 Connect with Ross: linkedin.com/in/ross-bowyer-mapm-06896619
📝 Find out more about how a Project/Programme Management certification can help you advance your career: apmg-international.com/product/agilepm and apmg-international.com/product/agilepgm
📝 Find out more about APMG certifications: apmg-international.com/services/certifications-solutions

We find out the challenges that arise as code and technology continue to grow into more complex networks and ecosystems, as Rob reveals the difficulty in building secure code and technology; secure systems are fruitless if we don’t have strong user protocols and accountability.

Defining some of the more technical challenges and software capabilities, Rob then tells us about zero-day exploits and the importance of patching.

We speak about the balance of technology and user before outlining the most important things that we as users can do to secure our software and virtual identities. 

Rob discusses the intrusions that make him put his head in his hands. For him, cyber hygiene is built upon the naked foundations - before anything else you "need to do the basics very well and do them consistently”. Mentioning how user awareness training, incident response and multi-factor authentication can combat many common issues like phishing emails and human error, Rob further tells us what companies could and should do to secure their data. “It's about trust. Building trust into all the things that we use”.

Finally, we talk about diversifying the Cyber Security industry and how university is no longer the sole route into the world of infosec, before finishing up with Rob telling us what he wishes he had known at the beginning of his career in cyber security. 

Don’t miss today’s episode if you want to protect your data, find your way into the cyber security industry, or simply feel secure online.

🔗 Connect with Rob: linkedin.com/in/robert-lockwood-2a256a
📝 Find out more about how a Cyber Security Certification can help you advance your career: apmg-international.com/category/cyber-security
📝 Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

We begin by defining complexity in projects; Rob speaks from over 20 years of experience on how to recognize and handle a complex environment. For Rob, size isn’t what equals complexity; it’s the solution that does. He further explains until you get to this solution, the scale of change needed isn’t always realized. 

Next, we ask Rob how he arrives at a manageable stakeholder strategy when there are so many interested parties, as he covers breaking down barriers to stakeholder engagement and constructing the right plan. 

For Rob, Direct communication is key. “You need to get clear about project objectives from day 1”.

We discuss maintaining momentum - Rob highlights understanding where each stakeholder’s influence and interests lie is vital in projects with a long lifespan.

“How you communicate is part of your stakeholder management plan; to keep the momentum it is your responsibility to constantly remind them why you’re doing what you’re doing. What’s right today might not be right in a year’s time, and so it's your job as a Program Manager to check-in, adapt to, and communicate change."

Finally, we wrap up the episode by asking Rob what he knows now, that he wishes he had known when initially leading his first major infrastructure project.

This episode is a must if you want to level up your stakeholder engagement. 

🔗  Connect with Rob: linkedin.com/in/rob-stinton-chpp-3aaa7825
📝 Find out more about how a Change Management Certification can help you advance your career: apmg-international.com/product/change-management
📝 Find out more about APMG  Project, Programme & Portfolio
Certifications: apmg-international.com/services/certifications-solutions 

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Ket Patel, UK Collaborations Lead for the Change Management Institute, about how we can better navigate the untrodden territory of Change. 

Listen in as we discuss barriers, drivers, leadership, and how to build the right environment.

We cover the major factors in creating successful change before Ket breaks down his surprising take on the distinction between ‘change’ v.s ‘transformation’. 

Delving deeper into the part relationships have to play in change projects, Ket talks to us about how creating the right environment is one of the most essential things you can do to build a change culture. “Building trusted relationships with the people around you” enables you to feel safe to speak up and question the status quo.

In part, a large part for Ket, this comes down to leadership. Leaders are the ones who navigate the uncertainty when an organization goes from program to transformation, and for him it’s imperative to the success of a change project that leaders are able to deal with uncertainty. 

Finally, we discuss how a how lack of “strategic priority” within leadership drives the collapse of change programs and the markers of transformation with Ket telling us “the more uncertain  a project is, it is the more transformative it is.”

Ket’s belief is that for change to thrive, we need to keep questioning that status quo, and never just “accept things how they are”.

👉🏽 Listen in to this transformative episode and begin your change.

LINKS:
🔗Connect with Ket: linkedin.com/in/ketpatel-changeagitator
📝Find out more about how a Change Management certification can help you advance your career: apmg-international.com/product/change-management
📝Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Mark Thomas about ESG (Environmental, Social and Governance); what ESG brings to organizations, the future it will create, and how it differs from other governance frameworks. Mark is the President of Escoute Consulting and a Governance, Risk, Compliance and IT Service Management consulting specialist who's on a mission to help organizations find practical solutions to their ESG challenges.

We begin the episode by asking Mark how the UN’s release of the 17 Sustainable Development Goals specifically lead to an increased awareness for ESG and how the current global move towards a sustainable, inclusive, future is shaping the markets. 

Propelled by the sustainable development goals, Mark further tells us why ESG visibility has grown – and is forecast to stick – as we discuss what sets ESG apart from other frameworks.  Moving on to the topic of goals cascade, Mark talks about the importance of looking at the whole supply chain. If your suppliers are ethical, but your supplier's suppliers aren’t, are you really making a difference? 

Listen in as Mark talks about building individual goals and aligning these goals to the organization’s – and the suppliers – so there is consistency top to bottom. “Communication moves very, very, quickly, so tone at the top is going to be huge for those lean organizations”.

Finally, Mark walks us through how ESG fits with trends toward leaner organizations before talking about how we can avoid Environmental, Social, and Governance being seen as ‘just another’ framework, and in doing so ultimately build a better, greener, fairer future. 

Links:   

🔗Connect with Mark: linkedin.com/in/markthomas8
🌐 Read more on Mark's expertise in the industry: markthomasonline.com
📝Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

In this episode, we hear Richard Pharro, CEO of APMG International, speak to Serhiy Kovela and David Roberts about building resilience in business.

Serhiy and David explain why sustainability sets a resilient business apart. “What makes resilience different is that we are looking to the sustainability of the organization as well as its progress”

We cover their definitions of resilience and talk about developing a ‘pace’ culture, before asking them about how the business resilience framework they created fits with existing business practices. 

We dive into the relationship between building a resilient business and executing a new corporate strategy before asking our guests if building a resilient business is either a marathon or a sprint.

If you want to discover what organizations can do to become more resilient and prepare for the future, listen in to today’s episode. 

👉🏽 About Serhiy and David 

Serhiy has over 20 years of experience in project management and business IT, helping organizations increase their efficiency through projects, programmes, and the effective use of IT. His mission is to equip organizations with tools and thinking to help them nurture a productive working environment and stimulate progress by building a Resilient Culture. 

David has worked in corporate and public-sector organizations leading initiatives in corporate management, marketing, sales, PMOs and the IT transformations on a global scale.

Through this, he’s gained insights into corporate and professional needs for sustainable business approaches. Together with a team of like-minded professionals, David reviewed actions and practices, modelling what really worked in VUCA conditions to create a game-changing approach to Business Resilience.

What’s most important for a business long-term? For David and Serhiy: Re-invention.

Links:
🔗Connect with Serhiy:  linkedin.com/in/serhiykovela
🔗Connect with David: linkedin.com/in/david-roberts-7476b8
📝 Find out more about how an APMG certification can help you advance your career: apmg-international.com/our-services/certifications

In this episode Richard Pharro, CEO of APMG International, talks to Adrian Dooley, Founder and Lead author of the Praxis Framework Ltd, about closing the Project and Programme divide, what the Praxis Framework offers, and why he created a Global Management Framework.

Hear Adrian explain the issues that lead him to take on this herculean project, and the motivation he took from seeing people constantly learning good practice, but never implementing that knowledge. 

Not content with accepting the “either-or” of guidance regarding Projects and Programmes, Adrian started to identify the range of barriers that were stopping the implementation of good practice; then set out to create a unified solution. 

Listen in as we discuss exactly what Praxis Framework has to offer as a completely free, integrated framework, for projects and programme management, and some of the backlashes Adrian has faced over the years - particularly with regards to the idea that something being free makes it ‘less valuable’.

With over 40,000 monthly visitors to the Praxis website, it's safe to say Adrian is proving people wrong.

Finally, hear Adrian tell us what he’d do differently if starting over; before we finish the episode by asking him the top three takeaways from a extensive career in Programme and Project Management: 

🏆 

1. “Trust people to do the job” Micromanaging creates bad atmospheres
2. “You’ve got to be part of the team”. Go above the job ‘on paper’
3. Be agile, “Tailor your approach to the problem at hand” 

Links:   

🔗  Connect with Adrian: linkedin.com/in/adrian-dooley-ab1a3223/

🌐   Explore the Praxis Framework™ Website: praxisframework.org/

📝  Find out more about how a Praxis Framework certification can help you advance your career: apmg-international.com/product/praxis-frameworktm 

📝  Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Robert Gregory, ex-Deputy Director of Capital Investment in the NHS, and Management Consultant to discuss the A-Z of business cases.

For Robert, the biggest risk in business cases is “inefficient investment in people early on”, andhis principal message is that you do not ever just sit down and write a business case - the business case is the result of a process. 

Hear Robert explain“all the good methods in the world won’t amount to much if you’re not putting the right people behind making them happen”.Robert and Richard further discuss the danger of subjectivity in measuring objective concepts and offer advice on how you can mitigate this by creating a strong quantifiable baseline.

“To decide not to invest is just as important as deciding TO invest” says Robert – it’s the organisation’s safeguard against making a wrong decision. He gets candid about the times in his career when he decided not to proceed with a business case and explains that in total, he’s probably turned down as many business cases as he’s recommended for approval.

We finish the episode by asking Robert what 3 things he knows now, that he wishes he knew when he first started devolving business cases - his answers:  

🏆 
1.   Nothing should be set in tablets of stone 

2.  The quality of a business case product is everything… not the volume 

3.   The business case itself is simply the endpoint of a set of processes

This episode urges us to make sure we’re asking the right questions when it comes to working in the ever-expanding digital age. 

Links:   

🔗   Connect with Robert: linkedin.com/in/robert-gregory-8660bb45

📝   Find out more about how a Better Business Cases Certification can help you advance your career: apmg-international.com/product/better-business-cases

📝   Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Adam Thilthorpe, Digital Specialist and Director for Professionalism at BCS, about using AI ethically, reshaping education, and the impact of technology.

The digital era has changed the trajectory of the future and Adam begins by explaining the skills we need to acquire, and the skills we can adapt, to be prepared for the digital age. 

Richard and Adam talk about the challenges that come with the rapid scaling of technology and the unintended consequences of mass demoralization; with Adam drawing on cases like Snapchat’s sexual exploitation epidemic to show what can happen if we don’t ask the right questions when dealing with the expansion of technology. 

Adam tells us that in the best-case scenario expanding technologies can “help us advance the human cause”, but this will only happen if we are asking the right questions… and installing the right limitations. 

Listen in as Adam poses questions about data collection and speaks on how the data we share - and how we share it - will continue to shape the public sector. When speaking of the behaviour changes in the intersection of advertising monopolies, regarding accessing data, he asks “Why is it we don’t trust our local council but we do trust Facebook?

We finish the episode by asking Adam what 3 things he knows now that he wishes he knew when starting his career - he answers:  

🏆 

1. Don’t underestimate the pace of change 

2. There are huge opportunities in the public task 

3. Understand, and execute application

This episode urges us to make sure we’re asking the right questions when it comes to working in the ever-expanding digital age. 

Links:   

🔗   Connect with Adam: linkedin.com/in/adamthilthorpe

📝  Find out more about how an AI Certification can help you advance your career: apmg-international.com/product/artificial-intelligence-ai  

📝  Find out more about APMG Certifications: apmg-international.com/services/certifications-solutions

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Giovanni Lanzani, Digital Specialist and Leader of the GoDataDriven Academy, about where the value really lies in using data. 

 Listen in as we talk about the challenges businesses face when becoming data-driven,  the development process, the importance of infrastructure, and how for Giovanni, forecasting with AI is the only financially smart future. 

 Those who make the switch to AI will outcompete the rest.

 We ask Giovanni about the changing environment data analytics is creating, and how younger generations can prepare for this. Before dissecting the common problem that unifies all companies when working with data, because if you don’t ask the right questions “Data will not tell you anything”.

 Giovanni then speaks to us about the security issues surrounding Data and the urgent universal need to find new ways of solving problems. He believes the industry needs people who couple curiosity with a scientific approach: digital skills alone aren’t enough. 

We finish the episode by asking Giovanni 3 things he knows now, that he wish he knew when starting his career -  his answer?  

 🏆 

1.     People and Mindsets are more important than tools 

2.     The academic mentality doesn’t work well, doesn’t translate, into industry 

3.     Helping people to grow makes you a better leader

Discover more about Analytics Translation training and certification apmg-international.com/product/analytics-translation

Connect with Giovanni on LinkedIn linkedin.com/in/giovanni-lanzani-19561824

 📢“Change is a constant in life. Strategy needs to be able to cater to change”

 In this episode, we hear Richard Pharro, CEO of APMG International, talk to, Anthony Allcock, Chief Information and Digital Officer of British Airways, a man with over 20 years of experience in executing £multi-million complex portfolios. 

 Although Anthony has a huge role, we are asking his personal perspective from years of hands-on and leadership experience. Listen in as we ask how he goes about creating a new strategic direction and discuss the intersection of business and IT, probing him for his top three tips on how to embed strategy into an organization, and make sure it’s implemented, rather than just discussed.

 If you struggle with trying to get a strategy to land, listen in as Anthony tells us that the key is to “Keep it simple. Focus on three clear messages, and repeat them constantly”.  According to him “Three is the magic number”.

 Hear tips on developing a coherent strategy with regards to Big Data as we talk about everything from; how to drive better decisions through data, to how to cascade a change message through an entire organization.

 We finish up by asking Anthony what he’s learned over the span of his career, and the top 3 lessons from his first strategy execution role would be -  his answer? 

 🏆 1. “Be bold in Ambition” 2. Have clear accountability 3. Get early buy-in 

 Listen in to one of our most valuable, concise, episodes to date.  

 Links: 

 🔗 Connect with Anthony on LinkedIn

 📝 Discover more about APMG Certifications in  Business Relationship Management, Change Management, Project Management, Strategy Implementation and more 

📢❔💬 “Do you think it’s a good idea, or do you know that it’s a good idea” 

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Jan Willem Middelburg, CEO of Cybiant and author of The Big Data Framework.

Listen in as we ask Jan about his motivations for setting up the enterprise Big Data Framework, what inspired him, and what continues to inspire him.  A vendor-neutral model based solely on capabilities – Jan tells us about how the Big Data Famework  “was born because we experienced ' lack' ”, and about his mission to build a big data enterprise, regardless of what technology you are using.

We talk tips and strategies as Jan reveals how Big Data showcases the roadmap to build data visualisation capabilities over time, and how this increases profit and sign-ups in business’. Giving us examples of how building predictive models (based on past customer behavior), has led to business strategies being implemented that led to a 15% increase in customer retention, Jan illustrates how Big Data can contribute to a huge number in terms of profit. 

Learn how data-driven decisions will excel the future of project management as we discuss how Big Data shapes how we run our organizations. Specifically, in being able to hone in on what actually gets results. For Jan. Big Data shines a light on tangible outcomes, his favorite question to ask people? “Do you think  that’s a good idea, or do you know  that’s a good idea”.

However, Big data doesn’t come without its warning lights. Join us as we discuss privacy scandals and hear as Jan explains his views on the danger of big data, and how the value we place on data privacy will divide the future into two. 

⚠️ “If the service is free, you are the product”. ⚠️

 Links:
 
📝Find out about the certification that can help you start or enhance your career in Big Data - Enterprise Big Data Professional or Analyst - Access FREE guidance to get you started

🔗 Connect with Jan-Willem Middelburg on LinkedIn

 📘 Jan's book 

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Jean-Christophe BARTH-COULLARÉ, Executive Director at WAPPP and Co-Founder European Champions Alliance, on the new ways to execute Public Private Partnerships.

Listen in as we speak to Jean-Christophe about the roots, definition, and objectives of WAPPP – The World association of PPP professionals – a ‘Full Impact Organization’ that was created to discuss the standard setting for PPP outside of just the United Nations Economic Commission for Europe.

For him, the real question is “How can PPPs stay relevant and deliver impact on the ground?”. 

When creating the membership organization, the central focus was on “Delivering value for future generations”, and Jean-Christophe explains how a project often fails when “the needs of the users are not completely adjusted” and that happens when we fail to “look beyond” value for money. 

➡️ “You not only need to look at value for money, you need to look beyond” “Value for money is good, but it’s not enough – 2022 what we need is climate resilience infrastructure”. 🌎

Hear him define how we can overcome this by creating more ‘next level PPPs’, and just what a Next level PPP is, before moving on to shaping the cultures of collaboration. To finish up we ask Jean-Christophe to explain the top 3 reasons PPP deals fall apart.

Links: 

🔗   Connect with Jean-Christophe: www.linkedin.com/in/jcbarth

🎧    More about PPP and WAPPP: youtube.com/watch?v=RQHnagBRZvg

📝   Find out about the accreditation that can help you start or enhance your career In PPP : ppp-certification.com/certification

 When we questioned her on how to create these ripple effects, she cited her critical techniques on creating energy, urgency, enthusiasm, and empowerment; asking us to think outside the box and begging the question “What non-obvious channels are available to spread your message?”.

 “If we want to remain leaders, we have to develop solutions faster, we’ve got to experiment more. But you can only do that if you feel empowered.”

 Now a member of a 22 strong community of government bodies that have rallied together to adapt and standardize Change Management across civil service, we couldn’t miss the chance to gain access to Gintare’s invaluable insights.  So, we finished up by asking her for three things she wished she had known at the beginning of her journey in #ChangeManagement - the three keys to true Change. 

 Her advice? 

 1. “Every meaningful conversation, relationship, personal or professional, starts with listening.”

 2. “Peer to peer power is a real thing and it’s incredibly powerful.” A good network can help you achieve anything you want. 

 3. “ Remember to be authentic to yourself. Then try and encourage it wherever you go”. 

 Links: 

 🔗Connect with Gintare on LinkedIn:  linkedin.com/in/gintare-g

 📖 More from Gintare: apmg-international.com/article/change-management-government-practitioner-interview

 📝Find out about the Change Management certification that really improved Gintare's Change  journey: apmg-international.com/product/change-management

 In this episode, we hear Richard Pharro, CEO of APMG International, talk to, Andreas Trautner, Published Author, Project Management craftsman, and lifelong entrepreneur. 

Starting as a fisherman, Andreas followed his curiosity to his PHD studying Agricultural sciences,  when he got the opportunity to Manage a Project due to his 8 years of experience managing Denmark’s largest musical festival.

Join us as Andreas recalls the moments that have shaped his career and success, from that first failed university job as a Project Manager, to the moments that stayed with him: like the key to cancelling project ‘noise’. 

 Andreas goes into detail about how he realised he was part of the problem in his first failed project : In in his own words “Project management is as a craft”, and he was a poor craftsman.

The Author of: " The Six: why so many projects fail and how to succeed” Andreas introduces us to the  6 parameters of his book, his guide and the missing pieces of making PM your craft. Hear Andreas break down the lessons from 20 years experience and techniques we’ve never heard phrased before like: rehearsing your project both on paper, and in your mind, before planning.  

We’ll finish by hearing Andreas disclose the three things he’d tell his younger self. The key? It’s simple: “You’ve got to want to succeed”.

 Links:
Connect with Andreas  
Discover APMG’s Project Management certifications   

Andreas’ Books;

•  2021 The Project Excellence Handbook (PEH) at DIS/CREADIS
•  2020 THE SIX: Why so many projects fail, and how to succeed
•  2003 On Soil Behaviour During Field Traffic

Jan combines a deep understanding of systems thinking with a passion for original thought and challenging traditional thinking. 

Join us as we explore how Jan’s career led him to a breaking point. Frustrated at the Service Management industry's stagnation and how the “same guys that came up with the old solution, come up with the new solutions” Jan knew there had to be a better way. 

This realization culminated in him setting up a non-profit initiative, bringing his 40 years of learning to focus on a different way of doing things. Based on principles rather than processes, listen to Jan break down his "road towards the goal” of shaking up Service Management: Unified Service Management (USM).  

A transformational approach that focuses on the “value links” and how they “form inter-operable chains within eco-systems”. Listen as he explains why we need to re-write what we’ve been taught and become ‘Inter-operable’ over simply ‘collaborative’. 

Jan then details the benefits and paradigm-shifting lessons of USM that can apply to any line of business. He's so confident in what he is teaching, that of the 1000 students he’s challenged to find a flaw in USM, none have stepped forward to claim their prize.

We’ll cover everything from how to convince CFO’s and HR departments to switch their investments from traditional Best practice, to the main benefits of USM, and finish by asking Jan to distil his message and mission. 

 Links:

→ Discover more about Unified Service Management (USM)
→ Connect with Jan  Van Bon

In this episode, we hear Richard Pharro, CEO of APMG International, talk to Robert den Broeder, a  Coach and guru of behavioral change, to answer all these questions and more. 

Robert is the Author of: "Organizational Behavior Management (OBM), an introduction" and the Managing Director at OBM Dynamics. Recognized as “The Science of Success”, Robert and Richard discuss everything OBM: from the most common behavioral issues, what triggers them, to how to get to the root of what motivates people. 

Touching on foundational industry theories like Classical Conditioning and Emotional Bank-accounts, Robert explains the critical keys we need to unlock to “the specific value streams” of individuals and ultimately get to the root of their behaviors.

We finish up by asking Robert to divulge his tips for being an impactful, powerful leader and share what his three pieces of advice would be to any new manager wanting to successfully and subtly govern their team.

So, If you  have a personal interest in knowing how to spot behavioral issues and want to develop the knowledge and skills to combat them, to become the best leader you can, join us as we extract the actionable secrets of Organizational Behavior Management from Robert.

 Links:

To find out how you can apply the scientifically proven OBM, or “Science of Success”, to your department or team look at our OBM Foundation course

Connect with Robert on LinkedIn 

Robert's Book: Organizational Behavior Management – An Introduction 

 Shaped by her strong partner-focused style, Hannah explains to us the importance of the BRM role in ensuring Relationship Management isn’t just transactional: warning us of the loss of organic conversation, and what that does to the heart of a business. Checking in with people doesn’t just strengthen your relations as a manager but provides key holistic insights as to how the organization is doing.

 We hear her debunk the common misconception that you need to be a subject matter expert to become a BRM: even though Hannah came from a background of IT, she believes in terms of technical skills, they are not compulsory in order to do the job well.

 It’s about knowing who you have around you, knowing how to redirect work, and knowing the context. Hannah’s biggest takeaway is; don’t throw solutions at people, but listen with the intention of understanding their needs and concerns: ultimately you’re the one responsible for seeing where proposals fit into the strategy.

 Finally, we hear Hannah explain why the BRM role is key in challenging the norm on the crucial topics of today, from Data Management, Environmental, to co-benefits, for her, it’s about changing the employee mindset. In keeping with this, Hannah ends by giving us her top three bits of advice to anyone starting in the role and tells us the key to having an agile, courageous, mindset is to acknowledge “that you won’t and can’t always know everything”.

To find out more about the thing’s discussed in this episode and Hannah herself, follow the links below:

More information

Business Relationship Management Professional Training and Certification

 BRM Institute

 Hannah Cooper LinkedIn 

A skilled technical Communicator who puts people at the heart of what she does, Liz recently won the ‘Winner of the Service to the Citizen award’, for her work in transforming complex knowledge (such as federal policies in healthcare and finance) into accessible content, providing services that impact the publics' lives for good.

A writing enthusiast and champion of the industry, Liz lets us in on the appeal of working in Technical Communication, and how she both derives, and adds value, through her work. We see her outline the role of a technical communicator, from the diversity of the role, what she loves in the community to the work/life balance of the job.

‘The guardian of transactions’ we delve into how Liz sees the relationship between AI intensifying and the role of Technical Communicators. In her words, there’s no reason to be scared of her job being taken over as there’s “always a technical communicator behind the curtain” feeding content into AI. 

We’ll ask Liz where young technical communicators should start in terms of their career and what they should aim for…as unfortunately, the job of a Chief Writing Officer doesn’t exist yet.

We finish up by asking Liz to divulge her tips for improving writing for clarity and to finally explain what the actual definition of Knowledge management is. A must-listen for anyone already in, or wanting to discover the role of technical communication or Knowledge Management.

Discover more about CPTC - Certified Technical Communication Professional Training and Certification

Discover more about STC Society for Technical Communication

Connect with Liz Herman on LinkedIn

Find out more Service to the Citizen award

• Why Greyhounds? (Why do you choose to adopt Greyhounds specifically?)
• How has the role of a technical communicator changed as we move from what was an analogue world into a digital one?
• How do you manage consistency within the organization, what approach to governance  do you take? How do you make sure the advice is up to date and accurate in such a fast-moving world?
• How important are fonts in the current digital age?
• How is AI going to affect what you do and how you serve the consumer?
• How can you track shipments so accurately? At what point is the tag read?
• Professional bodies have always played a very important role in disseminating knowledge – but as information becomes more freely available, how will STC maintain and enhance  the value proposition to the members?
• You have over 3000 documents (topics) that you and your team look after, is that correct?
• With your career in technical writing, what are the three things you know now that you wish you had known at the start of your career?
  
  

More information:
Society for Technical Communication stc.org
Certified Professional Technical Communicator Training and Certification
Connect with Timothy Esposito on LinkedIn 

 Jesper has over 25 years’ experience in programme and project management. During his career he became fascinated by the uncertainties in projects and management and completed a master’s thesis on the subject. 

Prior to his innovative work with the Half Double institute, he was the managing director of the Danish Project Management Association. In this episode, as well as discussing with Richard uncertainties in projects, they talk about: 

1.      The motivation for creating the Half Double methodology, when there is already a considerable amount of Project Management guidance

2.      The three guiding principles of this methodology - Impact, Flow and Leadership

3.      The research that has proven that Half Double projects are as much as twice as likely to succeed

4.      How Half Double can co-exist with other Bodies of Knowledge

5.      What three things Jesper would have loved to have known at the start of his career in Project Management

Discover more about Half Double training and certification -> apmg-international.com/product/half-double-certification

 He is now focussed  on creating value through agile project/program management excellence in the field of immunology and neurology to serve patients in need.  Which he achieves through Coaching, and mentoring, to help people reach their full potential.

Kamil considers himself to be a servant leader honed while  working on several high-impact philanthropic projects in Europe.

His  services to the profession include  chairing the inter-regional ISPE  (International Society for Pharmaceutical Engineering)  BeNeLux Steerco on Project Management.

He has been  recognised for  Outstanding leadership, communication and project management excellence by both the IPMA, and PMI.

A truly global PPM professional

Questions
1. Antonio Rodriguez talks about the project economy and the importance of strategy execution through projects. He believes this so strongly, he has established the strategy Implementation Institute, is this link already embedded in your thoughts about the next generation?
2.There is a lot of interest in project data analytics how will this impact the PM tools we have been using  for 50 years?
3. How can next generation project managers support the urgent need for more sustainable projects?
4.. understand you started  a PhD last year exploring how project management capabilities can be exploited  in a VUCA world?

More information ->

-> AgilePM Training and Certification  apmg-international.com/product/agilepm

-> Half Double Training and Certification apmg-international.com/product/half-double-certification

-> Strategy Implementation Professional apmg-international.com/product/strategy-implementation-professional-sip

-> Kamil Mroz on LinkedIn  linkedin.com/in/kamil-mroz-pmp-31b37621

-> #NextGenPM pmfair.org/nextgenpm-lead-the-way-in-the-project-economy

Margaret Heffernan Book - Unchartered - How to Map the Future Together amazon.co.uk/Future-Imperfect-Ha-Margaret-Heffernan/dp/1471179788

He is a consultant, Trainer and Author and has co-authored and contributed to a number of publications . 

John works at the centre of Government as a risk management facilitator and instructor with the Houses of Parliament.

Following the launch of Better Business Cases, John jumped at the chance to become an accredited trainer to help clients carefully consider and manage risks associated with their initiatives earlier rather than later as is so often the case. 

Over the past 21 months, virtual classes for Better Business Cases have been much in demand. John has risen to the challenge of  virtual events , has adjusted his style to  an environment conducive to participant engagement, so that everyone gets value from the sessions.

QUESTIONS
Developing a good business case is fundamental to ensuring value for money and benefits delivery but I don’t think this is common practice, would you agree?

• What type of people attend your courses; project managers; business analysts?
• What do you think are the main strengths of the 5 case model?
• If you only had half a day to draft a business case what would you focus on? 
• Can you measure the RoI of a quality business case?

MORE INFORMATION
More about Better Business Cases Training and Certification -> apmg-international.com/product/better-business-cases

John is an accredited trainer for Training Bytesize - Visit their website here -> trainingbytesize.com/

Connect with John Humphries on LinkedIn -> linkedin.com/in/humphriesjohn

FREE BBC Programme and Project Flowchart Download -> apmg-international.com/files/document/bbc-project-and-programme-flowchart-training-bytesize

Just  listening to Milvio you can tell how embedded his knowledge is, however for Milvio knowledge alone is redundant – it’s about applied knowledge. He believes you have to have ‘skin in the game’ to be an effective sponsor and the right culture to drive projects successfully.

Resources mentioned:

Connect with Milvio on Linkedin; linkedin.com/in/milvio-d-b37b4113/

Check out one of Milvio’s many articles; apmg-international.com/article/top-tips-managing-benefits

Books mentioned; The Project rots from the head, by Colin D. Ellis and The Lean Start-up Audiobook - By Eric Ries 

Praxis framework  praxisframework.org

Managing Benefits apmg-international.com/product/managing-benefits

Economic world forum Milvio mentioned - https://www.weforum.org/focus/skills-for-your-future

Jo is a Chartered Project Professional and Fellow of the Association for Project Management Jo is currently Head of the Corporate Portfolio Office and Project Profession at Health Education England. Having worked in project, programme, and portfolio, in the NHS, government, private sector and in the arts over 25 years. 

With a driving passion to make the NHS sustainable for current and future generations, Jo has been leading a collaborative network in the development of the project profession for the NHS; joining professionals and practitioners across organisational and regional boundaries to share, learn, collaborate, and improve capability across the sector.
 

More on Change Management training and certification
Connect with Jo Stanford on LinkedIn

In this conversation, we follow Sergey’s journey from a simple Economic degree to now, where he lets us in on industry secrets and talks about the only globally acknowledged body of knowledge for PPP; CP3P.  A course taken by Deputy Ministers, Sectorial Ministries, and consequently entire Countries.

 With incredible anecdotes, he details the course's real life transformational impact, and how, in one case, high ranking CP3P participants were called upon by their own country's Head of Public Private Partnerships after every lesson, comparing what they had learnt to the current framework in place. The positive impact of CP3P was almost instant. 

Richard and Sergey discuss why this impact and real-life application is more relevant than ever if we are even to begin closing the 5.5 trillion Infrastructure gap.

Sergey then explains what 3 golden pieces of advice from CP3P he would give a country's Minister of Infrastructure if he only had 5 minutes, revealing the importance of the background 3rd party behind PPP – the Lender, and how this is the key for moving your tender from proposal to approval. 

To conclude, Sergey talks about the importance of building resilience, and more crucially; dynamic adaptability within a project, leaving us all with the secret keys to ensuring trust and gaining private investment. 

 LINKS

>> Find out more about CP3P Framework training and certification:  https://apmg-international.com/product/cp3p-apmg-public-private-partnerships-ppp-certification-program

 >>Sergey Samolis on LinkedIn: linkedin.com/in/sergey-samolis-9a78b116

 >>McKinsey link referenced on bridging the infrastructure gap; mckinsey.com/business-functions/operations/our-insights/bridging-infrastructure-gaps-has-the-world-made-progress 

Ricardo who is a large project specialist and pioneer in varied project management, shares the importance of constant change, how to move a whole team toward the bigger picture and how Praxis Local enabled him to take on a never-seen-before project with no management blueprint.

The conversation covers his rare experience in seeing a capital project from inception to completion, why safety is paramount and how - to Interviewer Richards surprise – Ricardo believes change and project management aren’t separable.  

Ricardo then explains how Praxis local helped him provide a bespoke management framework and meet a sceptic CEO’s demands, whilst stating the importance of change and constantly innovating in order to stay competitive.

To finish up Richard ask Ricardo what three things he would have liked to have known at the start of his career, with some interesting and unexpected insights.

→  Blog/Q&A  Project and Change Management: One and the same?  apmg-international.com/article/project-and-change-management-one-and-same
→  Praxis local PowerPoint (free of charge framework) praxisframework.org/en/library/praxis-local
→ Find out more about Praxis Framework training and certification apmg-international.com/praxis
→ Change Management training and certification apmg-international.com/change-management
→ Ricardo Santos on LinkedIn linkedin.com/in/ricardoot3pm/

• Identifying your star performers
• The difference between the change and project management responsibilities
• How to get staff on board with a change - when they are fearful and leadership is way ahead of the curve
• When sponsors need to commit
• Building confidence with certification
• Handling change in an agile way
• What the roles and responsibilities are in managing a change initiative - who is responsible for welfare and outcomes
• What three things Melanie would have loved to have known at the beginning of her career

Discover Agile Change Agent training and certification -> https://apmg-international.com/product/agile-change-agent

Described by the Financial Times as a 'leading revolutionary' and 'agent provocateur', Eddie is a professor at the School of Entrepreneurship and Innovation at the Henley Business School, founder and Learning Director of Pentacle The Virtual Business School, and a leading business theorist, innovator and educator. 

→ apmg-international.com/changemanagement
→ apmg-international.com/agilepm
→ eddieobeng.com

The Practice of Business Relationship Management embodies a set of competencies (e.g. knowledge, skills, and behaviors) to foster an effective, value-producing relationship between business functions and their business partners.

BRM Institute has partnered with APMG to promote wider adoption of world-class Business Relationship Management training and facilitate widespread availability of BRM Institute professional certifications.

→ apmg-international.com/product/brm
→ rolls-royce.com/products-and-services/civil-aerospace.aspx

Change initiatives often fail at the first hurdle as the business case fails to convince senior management of the return on investment. Creating effective business cases and spending proposals is therefore critical to securing funding and management buy-in.

Better Business Cases training and certification is based on the ‘Five Case Model’ – the UK government’s best practice approach to developing spending proposals and enabling effective business decisions.

→ apmg-international.com/bbc
→ gov.uk/government/publications/the-green-book-appraisal-and-evaluation-in-central-government

Antonio’s research and global impact in modern management has been recognized by Thinkers50 with the prestigious award “Ideas into Practice” and is ranked #17 in the global gurus top 30 list. He was the global Chairman of the Project Management Institute in 2016.

Harvard Business Review: Project Management Handbook launches on the 19th October 2021. A must-read for the Project Professional.

→ apmg-international.com/sip
→ antonionietorodriguez.com
→ strategyimplementationinstitute.org
→ apmg-international.com/article/new-harvard-business-review-project-management-handbook