We ask Elise Whitmore how she runs fast, human follow-ups that turn uncertain leads into loyal clients. From two-minute callbacks to personality-based notes, she shares the cadence, tools, and boundaries that keep a pipeline full without burning trust.

• Two-minute response to new investor leads
• Three-day check-in then tailored cadence
• “No” treated as “not now” with three-month recontact
• Phone-first follow-up, email or SMS as backup
• Box+Dice tasks and rich notes to track context
• 20–27 daily follow-up calls with clear next steps
• Reading personalities to balance rapport and direct asks
• Strong pricing discipline and walk-away criteria
• Weekly email updates and Instagram as proof of activity
• Handwritten touches that strengthen retention
• Focus on three channels done well, not seven mediocre
• Consistency and micro choices building long-term momentum

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

We compare Australia and the US on turnovers, deposits, and evictions, and unpack how consistent systems scale a portfolio from 30 to 400 doors. Kent from HIVE Property Management shares practical ways to lower conflict, speed make‑ready, and build trust with owners and tenants.

• investor roots in multifamily and unique buildings
• building a lean team with strict processes
• rent ready checklists and like‑condition standards
• when owners should ignore tiny wear and tear
• pre‑move‑in documentation to reduce disputes
• Midwest eviction timeline and lawyer involvement
• in‑house maintenance, pricing transparency, trust
• lead generation through cold calls and Google reviews

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person.

• NSW hiring contrasts between city and regional markets
• Candidate-driven conditions and persistent PM shortages
• Benchmarks for properties per head and why they stall
• VAs removing admin layers and redefining field roles
• PMs shifting toward account manager responsibilities
• Building goodwill through audits and feedback loops
• Tech focus on maintenance, tracking, and key management
• Flexibility as the top lever for attraction and retention
• Outcome-based rules for remote work and coverage
• Standards that protect teams and set client expectations

If you are located in New South Wales and want to connect with Carlie Barnett from Recruit & Consult, reach out to her on our Instagram. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We unpack why self-accountability is the engine for confidence, consistency, and growth in a noisy, fast-paced property management world. We share simple tools to build self-trust, reset quickly, and lead yourself, even without a formal roadmap.

• treating accountability as ownership not guilt
• building confidence by keeping promises to yourself
• taking charge of growth when structures are missing
• attitude, presentation, and energy as professional signals
• practical tools: weekly goals, Friday reflections, visibility
• flipping excuses into priorities and rewarding consistency
• resetting fast with honesty and compassion
• choosing one small action to build momentum

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

We share how remote BDMs now run full pipelines without an office, from cold calling to Zoom appraisals, and why a team approach with local PMs builds trust and speed. We map when to add flexible BDM support, how to protect databases and territories, and what the future of BDM teams looks like.

• shifting from office-only to remote BDMs and borderless investors
• proving full-cycle onboarding via phone and Zoom
• launching a flexible, no-minimum BDM service model
• tasks to outsource across CRM, nurture and email marketing
• handling in-person requests through PM–BDM teaming
• partnering with in-house BDMs as a back-end engine
• reviving large, neglected databases with cadence
• managing multiple clients, voice and data privacy
• the future: remote BDM teams, appointment setting and video appraisals
• tiered use cases for small, mid and large agencies
• ROI from scaling lead generation across services

Natasha at mybdm.com.au
www.mybdm.com.au
We have Facebook and Instagram. Feel free to reach out

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person.

• why temps protect portfolios and team wellbeing
• when to use temps for leave, recruitment and training
• realistic durations and expectations for temp assignments
• Christmas shutdown coverage that respects real leave
• after-hours options that reduce burnout and risk
• triaging a new portfolio starting with arrears
• inbox management from oldest-first with urgent scans
• phone-first communication followed by email records
• shifting client trust from PM to agency continuity
• how to announce staff changes without drama
• growth plans for regional temp coverage and capacity

Connect with Kallista Tzirvelakis at kallista@kpmresolve.com.au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We explore how Human Design can improve hiring, workflow, and wellbeing in property management by aligning roles with natural energy and decision styles. Tania Tebbit shares practical ways to spot misalignment, avoid burnout, and change team culture through simple scripts and clearer choices.

• five Human Design types and what they do best
• strategy vs authority and why decisions stall
• emotional waves vs sacral gut responses
• practical scripts for client options and faster approvals
• spotting signature emotions as misalignment signals
• role design for variety, depth, and focused bursts
• building trust so people share what lights them up
• simple team rituals that reduce friction and burnout
• how ancient models map to modern teams

Please reach out to Tania, go to a website and take a look at this the human design for yourself personally. But equally if you're looking for a workshop in your office, this would be a fantastic idea to do with your team as well.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We explore how a seasoned property manager rebuilt confidence through personal branding, peer learning, and smart tech choices. Jenny Lock shares candid lessons on legislation gaps, career resilience, and posting with purpose to become an attraction PM.

• moving from Queensland to Victoria and learning new laws
• managing cancer, career pivots, and returning with purpose
• lifestyle branding photos that boost trust and reach
• sharing wins and case studies without oversharing
• content ideas for PMs that educate and convert
• collaboration over competition and peer-led learning
• tech stacks, demos as training, and refresh cycles
• BDM to PM handovers that match agency models
• burnout warning signs and sustainable boundaries
• building an attraction PM profile with consistent posts

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We trade loud goals for quiet systems and show how daily micro choices make growth inevitable. Simple checklists, energy buffers, and honest reviews help property managers and founders move from motivation to repeatable results.

• shifting from outcome targets to input habits
• choosing daily vs weekly cadence to fit personality
• breaking growth goals into calls, appraisals, letters
• protecting energy with buffers and white space
• using five-item task checkers to reduce friction
• running weekly and monthly reviews to iterate
• setting quarterly checks instead of constant outcomes
• starting any day and avoiding New Year clichés

If you are interested in becoming a PMC Learning Lab member, just send me a DM or reach out so I can send you through the info

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

We share how a polished onboarding system turns growth pains into smooth operations. Monique walks through the exact steps, tools, and timing that cut disputes, protect PM bandwidth, and keep owner and tenant expectations aligned.

• building from reception to head of department and 300 organic managements
• why onboarding broke at scale and how Typeform fixed it
• owner preferences on payments, inclusions, strata and utilities
• using PME documents and alerts as a single source of truth
• timing education to reduce “I wasn’t told” issues
• introducing the PM early to build trust and reduce misdirected calls
• balancing premium communication with sustainable workloads
• plans for tenant onboarding and vacate offboarding

Typeform is the one that they use. If you don’t have an onboarding or an offboarding experience for your clients, highly recommend you get it on your list for 2026.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships.

• early career moves across reception, trust accounting, assistant PM and head of department
• stepping out for personal reasons and returning with renewed purpose
• mental health, flexible time off and genuine cover for phones and emails
• why strong heads of department change culture and retention
• sales principals trusting PM experts and setting sustainable workloads
• PM as a core business asset requiring reinvestment
• Zebra PM membership model, costs, tech stack and freedom of tools
• boutique growth via sales-only partnerships and warm referrals
• Coffee Convos community and Speakeasy Saturdays for safe networking
• practical steps for PMs considering business ownership

Please reach out to Jodie on Instagram at The Zealous PM or on Facebook at Jodie Hingst to connect, ask questions, or join a Coffee Convos near you

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We explore how Elise Thomas blends VIP portfolio management with structured leadership, turning training into a measurable, six-month plan that lifts performance. We balance tech with human touch and share low-cost learning paths that keep teams sharp and clients loyal.

• role of a senior PM managing luxe clients and why it matters
• time triage and keeping a hand in the portfolio to stay sharp
• leadership study that changed coaching and feedback
• six-month individualized training plans with sign-offs
• motivation, self-education, and avoiding skill stagnation
• why owners must invest in training and product updates
• free learning channels for PMs without budgets
• designing client experience to reduce friction and complaints
• when human calls beat automation for trust and speed
• premium tenant onboarding at property with manuals and kits

If anyone wants to reach out to Elise or myself, you are welcome to. If you’re not working in a business where there is active training, please don’t victimize yourself over that. There are so many free options as well that you can access. Just reach out to one of us who can share them with you.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We trace Natalee’s move from New Zealand to Perth and the hard restart that forced her to re-learn laws, rebuild confidence, and reclaim her BDM voice. Practical tactics, honest mindset shifts, and a simple system for turning fee-driven inquiries into long-term relationships.

• learning the differences between NZ and Australian legislation
• rebuilding confidence with warm calls and proactive education
• earning certification fast while moving a family
• a BDM day structure anchored in fieldwork and readiness
• running an office on wheels with proposals and stats
• simple video strategy: record, post, don’t rewatch
• handling fee-only calls with clear comparisons and follow-up
• using flat days for research, training, and mindset resets
• community over competition and the power of showing up

If anyone wants to reach out and ask any questions, I mean, you can see how open Natalee is. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We sit down with Ellen Bathgate of Content Collab to unpack a practical framework for property management marketing: five content categories, 90-day planning, and choosing a primary platform. We dig into authenticity, AI transparency, batching evergreen posts, and how consistency beats volume across Instagram, LinkedIn, and Facebook.

• who Content Collab helps and how the services work
• how to outsource content yet keep your own voice
• why being social matters more than perfect scheduling
• four common content roadblocks and simple fixes
• five categories for easier ideation and planning
• batching evergreen reviews and newsletters
• carousels versus video performance by platform
• the pratfall effect and building trust with raw video
• AI avatars, disclosure, and the trust recession
• choosing a primary platform and repurposing
• moving audiences to owned assets like email and apps
• practical weekly cadence and testing frameworks

Follow Ellen on Instagram to catch upcoming webinars and templates for property managers

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We explore how breathwork and NLP help property managers and business owners regulate stress, reframe triggers, and build real confidence that shows up in client service and team culture. Practical steps, honest talk on accountability, and simple ways to reset your system during a chaotic day.

• what NLP is and how it rewires unhelpful patterns
• breathwork as a science-based tool for nervous system regulation
• why stress hits property managers harder and how to respond
• the difference between reaction and release in sessions
• confidence as a byproduct of a calm nervous system
• the wheel of life to spot hidden stressors at home and work
• the role of fun, hobbies, and changing routines for resilience
• movement, music, and micro-resets to shift state fast
• seeking honest mentors over comfort and coddling
• leadership behaviors that shape team wellbeing and performance
• how to try breathwork privately or in groups without oversharing

Go reach out and give them a follow and see what it’s all about. Any questions, reach out to her or me and keep an eye out for any retreats that we’ve got because they will be a great experience for you to come along and do that in a beautiful setting with other property managers

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We talk with Daria about leaving a stable job to launch Local Property Partners, the real emotions behind that leap, and how she’s building leads through relationships and raw video. We share the tools, targets, and mindset that keep a young business moving.

• quitting a job to choose ownership and control
• confidence and cash buffers as early fuel
• honest highs and lows in the first six weeks
• defining productive days and tracking momentum
• setup realities for licenses, trust accounts, memberships
• vision for a nontraditional, partner-style team
• networking and BNI over cold calls and drops
• short, raw video as the marketing engine
• simple stack with Property Tree, ClickUp, Inspection Manager
• realistic targets: four new doors per month and break-even math
• integration trade-offs, CRMs, and keeping systems simple
• brand naming that matches future growth

Follow Daria at Local Property Partners and reach out if you need a push to start. “If you’re thinking about setting up on your own or making that leap, you will enjoy this listen"

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We share a simple way to turn award season from a scramble into a calm, year‑round practice. The focus is on documenting wins, making impact visible, and learning from finalists so submissions become a by‑product of good habits.

• why awards feel grueling and how reflection helps
• a shared brag file to capture proof as it happens
• what evidence to save: testimonials, screenshots, videos, KPIs
• making impact public across social, email signatures and signage
• using social as a memory bank for submissions
• studying finalists for patterns and standards
• building weekly and monthly habits to maintain momentum

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

In this episode, leadership expert Dr. Nancy Pacivich joins the host to discuss how property managers can become more effective leaders. They explore the importance of self-awareness, psychological safety, and delegation in building high-performing teams. Nancy shares practical strategies for fostering trust, supporting neurodiverse staff, and encouraging accountability. The conversation highlights the value of curiosity, empathy, and open communication in overcoming workplace challenges and preventing burnout. Listeners gain actionable insights on creating supportive environments where both employees and businesses thrive, making this episode essential for new property managers seeking to upskill their leadership abilities.

• Leadership as an inside-out process focused on self-awareness, values, and purpose.
• The importance of psychological safety in the workplace for employee engagement and growth.
• The role of curiosity and empathy in effective leadership and team dynamics.
• The significance of delegation and role clarity in leadership practices.
• The impact of self-awareness on leadership effectiveness and organizational success.
• Strategies for fostering a culture of accountability and continuous improvement.
• The challenges of engaging leaders who lack self-awareness or resist seeking help.
• The need for tailored support for neurodiverse individuals in professional environments.
• The relationship between leadership practices and business outcomes, including productivity and employee satisfaction.
• The evolving definition of leadership in various contexts, emphasizing collaboration and partnership over authority.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties.

• roots in a family real estate business and service mindset
• creative content workflow using Canva and simple tools
• why granny flats unlock second income on non-subdivisible blocks
• in-person plus livestream to balance connection and scale
• recording and clipping for evergreen social and email funnels
• overcoming event fears on turnout, cost, and logistics
• targeted database calls to match topics to owners’ needs
• team roles across PM, sales, and marketing for quality delivery
• future topics including sustainability, health checks, SMSFs
• free education as a core value and brand promise

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We sit down with Karlie from Boutique Realty in Perth to unpack how a modern BDM drives growth across sales, onboarding, and property management. We map the tools, scripts, and handover routines that keep owners confident, PMs informed, and marketing consistent.

• BDM background vs property management experience
• In‑person appointments vs online meetings
• High volume vs high value market dynamics
• Social, website, and sales database lead sources
• CRM choices: IRE/BDM (Reapit) vs Phoenix
• Light automation plus phone-first follow-up
• Onboarding flow from appraisal to lease
• Capacity triggers and task splitting
• PM trust via weekly huddles and visibility
• Post‑handover boundaries and owner support
• 12‑month touchpoints and investor audits as strategy

If anyone needs to reach out to myself or Karlie, just send through a message. We’re always very happy to help.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We explore why “figure it out” onboarding fails and how a six‑module, AI‑supported framework helps new and experienced PMs close skills gaps, stay compliant, and work with clarity. Beau Miller shares the Laire program, the Legislation Guru, and practical ways to turn AI into targeted training and better client outcomes.

• recurring onboarding gaps that stall growth
• six-module structure and staged skill-building
• AI skills analysis to reveal unknown unknowns
• weekly webinars and light, practical homework
• legislation updates via the “Legislation Guru”
• differentiating proposals and CMAs with AI research
• focusing AI on defined problems and workflows
• results from the first five months of Lair
• who should enroll and how leaders get visibility
• coaching that builds confidence and healthy team culture

Reach out to Beau for a demo: “Can people reach out to you and say, actually, Beau, can you, you know, do a demo for us in our office?” “Yeah… we are launched.”

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

I reflect on my guilt-free 20-year business journey that's been surprisingly drama-free compared to the roller coaster experience many entrepreneurs describe.

• Don't sweat the small stuff - budget for issues and solve problems quickly to avoid stress
• Make quick decisions rather than overthinking - "don't worry about making the right decision, just make the decision right"
• Stay curious by attending demos and networking events even when not planning immediate changes
• Learn from peer-led mentoring, not just from trainers who haven't recently been in your position
• Implement weekly "one percenters" - small consistent improvements that compound over time
• Create a supportive culture where team members aren't penalized for honest mistakes
• Avoid stubborn thinking that prevents you from learning new approaches
• Balance expert training with practical knowledge from peers facing the same challenges

If you're struggling with your business or feeling stuck, reach out to me. I'm always happy to chat with no agenda, or you can explore more structured support through PM Collective with our weekly one-percenters, fortnightly check-ins, and direct access to personalized guidance.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Marisa Reeves from SOCO Realty shares expert insights on managing real estate tech stacks effectively to streamline operations and increase efficiency. We explore how to evaluate current systems, when to make changes, and strategies for implementing new technology successfully.

• The average real estate agent uses 15 apps, but most only utilize them to 40% capacity
• Evaluating tech effectiveness by examining system metrics and observing staff workflows
• Identifying double-handling and inefficient processes as indicators of problems
• Staff complaints as early warning signs that systems aren't working properly
• The importance of reviewing current system updates before switching to new platforms
• Financial considerations – keeping tech expenses under 30% of business revenue
• Strategies for convincing leadership to invest in necessary technology
• Change management approaches that focus on the "why" behind new implementations
• Free tools like Calendly, Zapier, and video platforms that can improve efficiency
• Industry benchmarks – 100 properties per head with potential to reach 150+ with proper tech utilization

If you have questions about optimizing your real estate tech stack, reach out to us for more detailed guidance and support.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Marisa Reeves, Operations Manager at SOCO Realty, shares insights on when real estate agencies should bring in an operations manager and how this role transforms business efficiency and team productivity.

• Difference between operations manager, head of department, and general manager roles
• Assessing team capacity versus feeling busy through one-on-one staff meetings
• Identifying whether staff are utilizing available tech tools to their full capacity
• The critical role technology plays in creating additional capacity for property managers
• Importance of property retention as a key performance indicator
• Creating personalized career growth paths for team retention
• Signs that your agency needs an operations manager
• The necessity of delegating responsibility, not just tasks
• Reflecting on 12 months of operational improvements

If you're a business owner spending more time putting out fires than growing your business, it might be time to consider bringing in an operations manager to help streamline your processes and support your team.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Property management fee structures can be creatively reimagined to maintain profitability while meeting market demands. My experiment offering tiered pricing based on property manager experience revealed that 95% of clients chose senior managers despite higher fees, showing clients value expertise over cost savings.

• Tried a junior/senior PM fee structure similar to hairdressing salons with different experience levels
• Even when promoting the junior option, almost all clients chose the more expensive senior PM
• Experimenting with "membership" models rather than traditional fee structures
• Reducing percentage fees doesn't necessarily mean reducing annual income
• Add technology fees or adjust inspection charges to maintain revenue while appearing competitive
• Two business growth philosophies: rapid growth accepting any fee vs. selective growth with premium fees only
• Understanding competitors' low-fee strategies helps develop effective marketing counterpoints

If you've enjoyed this episode, please leave a review on the podcast and share your thoughts by tagging us in your social media posts or sending an email.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

After achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they finally achieve it, they experience discomfort that can feel like boredom.

• Implementing a structured self-care strategy with scheduled Pilates, monthly facials, and massages
• Building valuable one-on-one relationships through regular coffee meetings with industry contacts
• Connecting with people outside work who offer valuable knowledge and perspectives
• Dedicating time to content consumption through podcasts, books, and learning opportunities
• Creating content that evolves with your experience level to attract the right quality of clients
• Recognizing that activities that don't look like traditional "work" can be most beneficial for business growth
• Embracing the calm space in your calendar as an opportunity for meaningful business evolution

If you have a calm, in-control business and spend your days doing things I've talked about, I'd love to hear from you! Send me a message, hit the fan mail button on this podcast, send me a DM on socials, or do a post and tag me.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Bryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing preventative measures that extend bathroom life.

• Perth properties often experience accelerated shower problems due to sandy/limestone soil and rapid construction causing more movement
• Common issues include paint bubbling on adjacent walls and mold growth within grout and silicon
• Rental properties typically need regrouting every 5-7 years vs 15-20 years for owner-occupied homes due to harsh cleaning practices
• Location of wall bubbling helps diagnose the source – higher bubbling suggests plumbing issues while lower bubbling indicates grout failure
• Running your finger along grout lines to check for sandy/chalky texture is an excellent early warning detection method
• Avoid bleach and vinegar for cleaning as these accelerate grout deterioration
• Using a squeegee daily to remove moisture dramatically reduces mold growth
• pH-neutral cleaners should sit for 5 minutes before wiping to work effectively
• Applying grout sealer after professional cleaning extends grout life and represents excellent value
• Providing tenants with proper cleaning products and education significantly reduces maintenance issues
• For showers experiencing issues but not ready for full renovation, consider partial solutions like retiling just the shower base

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Claudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting team members.

• Women's health topics have historically been kept in the dark, but the conversation is changing
• Perimenopause can last 2-10 years before menopause, which is technically just one day (one year without a period)
• Symptoms like hot flashes, mental fatigue, memory issues, and confidence drops can be mistaken for burnout
• Tracking your menstrual cycle helps identify changes and manage symptoms effectively
• Property managers can schedule high-energy tasks during optimal times in their cycle
• Creating "white space" in your calendar allows for necessary recovery between client interactions
• Workplaces can become menopause-inclusive by implementing policies that acknowledge women's health
• Simple changes like informational posters, supportive teas, and flexible working arrangements make a difference
• Understanding your body's natural rhythms leads to better client relationships and more authentic leadership
• The business case for menopause awareness includes improved retention, performance, and client service

Claudia offers a free downloadable e-book called "Menopause at Work: What Every Team Needs to Know" which includes resources for having menopause-savvy conversations and a symptoms tracker. DOWNLOAD HERE

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Jason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflows and how technology can eliminate the frustrating guesswork and communication breakdowns that plague property managers.

• Traditional maintenance processes involve multiple communication points that waste valuable time
• Documentation is critical – the number one reason insurance claims get rejected is lack of maintenance notes
• Visibility of maintenance jobs helps both property managers and tenants track progress and resolution
• System automation creates consistency regardless of property manager experience levels
• Detailed maintenance records provide accountability for all parties when mistakes happen
• The Property Maintenance Index provides quarterly data on common maintenance issues and costs by state
• Offshore team members can effectively manage maintenance when given proper responsibility and tools
• Implementing new technology requires full team commitment rather than partial adoption
• The goal is to help property managers feel in control of maintenance rather than overwhelmed by it

Think maintenance, think TAPI. Contact us for a demo to see how our system can transform your maintenance processes and give your property managers valuable time back in their day.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Paul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between property managers, tenants, and contractors.

• Leaking taps, toilets, and seasonal hot water system failures are the most common plumbing issues in rentals
• Property managers should consider scheduling a Home Safety Check ($99+GST) when plumbers visit a property more than twice in 12 months
• High-quality work orders should include photos, specific location details, urgency level, access instructions, and budget caps
• Knowing the location of isolation taps in properties (especially apartments) can prevent major damage during emergencies
• Common tenant-related issues include items flushed down toilets, overtightened taps, and unreported maintenance problems
• Having both corporate plumbing providers and smaller operators on your contractor list ensures coverage for all situations
• Water filtration systems are becoming increasingly popular and may become an expected feature for future renters
• Proactive educational sessions with plumbers can help property managers identify issues early and communicate more effectively with owners

Contact Plumbing Bros for a copy of their Home Safety Check template and access to their quote bot for quick pricing estimates.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Louis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies for reducing unnecessary callouts, preventing mold problems, and implementing proactive maintenance approaches that save everyone time and money.

• 50% of summer air conditioning callouts are simply for cleaning blocked filters
• Tenants should be educated on their specific system type and proper operation methods
• Property managers should consider labeling properties by air con type in their software
• Air con parts typically must be ordered specifically for each repair due to the variety of models
• Pre-summer maintenance checks prevent system failures during high-demand periods
• Winter shutdowns for evaporative systems reduce mold growth and system damage
• Property managers can quickly check for mold in split systems using their phone torch
• The Air Care Support Hub provides educational resources for troubleshooting common problems
• Portable air conditioners are useful backup solutions for vulnerable tenants during repairs
• Proper ventilation is crucial - evaporative systems need windows cracked open, reverse cycle systems need them closed

Check out the new Air Care Support Hub at West Oz Trades' website for educational videos and troubleshooting guidance that can help your tenants and reduce unnecessary callouts.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio.

• Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, and relationship-building
• Data-driven investors (Gen X) focus on analytics, ROI, and performance metrics 
• DIY investors (Millennials) want real-time access, transparency, and digital communication
• Emerging investors seek education and often want a blend of personal connection and business focus
• Start by labeling just 10 investors at a time in your property management software
• Use these labels to filter communications and send appropriate content to each investor type
• For new clients, identify and label their investor type during the onboarding process

Share your experiences with investor labeling systems by sending a message through the podcast, especially if you use different platforms - I'd love to hear how you've implemented this!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.

• Based in the Sorrento bundle area with a beautiful office that feels like home
• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion
• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic
• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)
• Shares story of a $1,800/week property severely damaged under a discount agency's management
• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early
• Cautious about excessive automation and AI, preferring to maintain control over critical processes
• Views property management as building long-term relationships with owners and tenants
• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities
• Believes in the value of introducing team members to owners to build trust and transparency

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

• Concept of energy management and its effect on productivity
• Importance of aligning tasks with personal energy levels
• Recognition of high, mid, and low energy zones
• Comparison of personal energy to a phone battery
• Strategies for scheduling tasks based on energy levels
• Recommendations for high-energy tasks versus low-energy tasks
• Acknowledgment of daily fluctuations in energy levels
• Importance of taking breaks during low-energy periods
• Encouragement for individuals and teams to reflect on energy patterns
• Invitation for listener feedback and topic suggestions for future discussions

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

We explore the importance of wellness and self-care in the real estate industry with special guest Storm Dawson, former real estate professional turned wellness advocate and founder of Nova X Solutions. Our conversation reveals practical, micro-wellness habits that fit into busy schedules while combating burnout before it happens.

• Storm's transition from a 13-year real estate career to creating a wellness-focused business after experiencing burnout
• How multitasking creates impatience and diminishes our ability to reset between client interactions
• Taking 10-15 minutes for mindful eating instead of working through lunch
• Using drive time as a wellness opportunity by listening to calming music instead of making calls
• The power of "packing your wellness" with healthy snacks, herbal teas, and essential oils
• Creating team check-in systems using number scales to gauge stress levels without requiring personal disclosures
• Establishing clear task boundaries and endpoints to your workday
• Treating wellness appointments as non-negotiable commitments like court dates
• Simple at-home practices like acupressure mats and intentional tea breaks

Book a wellness session, join a group event, or learn more about creating sustainable self-care habits at Nova X Solutions.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Tomás Fonseca from Icons of Real Estate shares how podcasting can transform your property management business by creating valuable content and building strategic relationships. We explore the frameworks that have helped over 70 real estate podcasts convert conversations into business opportunities.

• Building a podcast with two avenues of growth - content creation and relationship building
• Why vision and commitment are essential for podcast success
• The optimal podcasting frequency (weekly) and episode length (20-25 minutes)
• Why Tuesday-Thursday are the best days to release podcast episodes
• How to invite potential referral partners as guests to open business opportunities
• Recording a "bank" of episodes (3 months worth) before launching for consistency
• Repurposing podcast content for social media, blogs, newsletters and more
• Technical considerations including recording platforms and social media integration
• Using a podcast as a relationship funnel that converts to referrals and sales

If you're interested in learning more about podcast frameworks for your business, visit iconsofrealestate.com/podcast-framework or email Tomas at tomas@iconsofrealestate.com.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Nadia Rawson shares her journey from Dubai to Australia and how she balances dual roles as both a property manager and BDM while maintaining family priorities and professional growth. Her experience highlights the importance of finding the right workplace culture that offers support, mentorship, and flexibility for property professionals.

• Moved to Australia in 2016 from Dubai, noting significant differences in property management approaches between countries
• Initially joined a family-focused boutique agency that allowed her to bring her baby to work from three months old
• Left real estate temporarily but returned after experiencing poor property management as an owner herself
• Currently balances property management with a newly added BDM role since January 2024
• Values workplace relationships where colleagues support rather than compete with each other
• Emphasizes the importance of dedicated time for proactive BDM work rather than just reacting to inquiries
• Struggles with time management and learning to read potential clients' needs as primary challenges
• Finds networking and putting herself "out there" the most difficult aspects of the BDM role

If you're juggling property management and business development responsibilities, try dedicating the first hour of your day to proactive BDM work before property management tasks take over.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

KPI and bonus structures in property management are highly dependent on team structure and should be implemented thoughtfully with focus on rewarding performance that exceeds standard expectations rather than basic job functions. 

• The "Keep It Budget" gives property managers their full bonus upfront which gets reduced for avoidable mistakes
• "Profit Per Portfolio" rewards based on total revenue generation instead of property numbers
• "KPI A La Carte" allows team members to choose focus metrics quarterly
• Task-based micro bonuses incentivize specific tasks like routine inspections or 5-star reviews
• Shared bonus pools create team accountability especially in task-based structures
• Creative non-monetary incentives include Culture Coins and mini-CEO programs
• Client experience metrics like NPS scores provide balance to prevent quantity over quality
• Not all agencies need KPIs - many successful businesses simply pay market rates with great environments

I'm always happy to share ideas and brainstorm together. If you have creative approaches to KPIs or questions you'd like addressed, please send them through to me.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Ash and Nikki from Rezzi Strata challenge conventional real estate wisdom with over 45 years of combined industry experience, offering fresh perspectives on success, client relationships, and work-life integration.

• Anti-advice on vacation disconnection: checking emails while away can actually reduce anxiety and prevent overwhelming return pileups
• The myth of needing expensive cars: staying within your means and being authentic matters more than projecting an artificial image of success
• Building genuine relationships with clients creates trust and understanding in both directions, contrary to advice about maintaining strict professional boundaries
• Delegation is essential for growth - documenting processes and trusting your team allows you to focus on client relationships
• "The customer is always right" isn't always true - tactful communication about legal or procedural matters preserves relationships while guiding clients toward better decisions
• Self-care looks different for everyone - find what genuinely helps you relax rather than forcing yourself into prescribed methods
• Values-based decision making helps explain priorities to both clients and family members, especially when explaining choices to children

If you have anti-advice you've been given that you want us to discuss in our next episode, please DM us - we'd love to continue this series!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Cecille Weldon from WeldonCo shares her expertise on the hidden value drivers in property that are transforming the real estate industry, with a focus on energy efficiency features that benefit investors, property managers, and renters alike. 

• Better homes for Australians is Cecille's big "why" and driving passion
• Property professionals are often missing opportunities to showcase valuable energy efficiency features
• The language we use matters – focus on property features rather than ambiguous terms like "sustainability"
• Cost of living concerns affect 100% of potential tenants and buyers, creating opportunity to highlight features that reduce ongoing costs
• Energy efficiency features provide the lifestyle benefits of comfort and reduced running costs
• Banking and financial sectors now offer targeted upgrade loans for energy efficiency features
• Properties without these features are increasingly viewed as risks by lenders
• Quality of the rent roll as a property asset is becoming more important than just cash flow
• Property managers should pivot from "property maintenance" to "property upgrade" mindset
• Replace like-with-like approach needs to be abandoned in favor of strategic upgrades
• Hot water systems represent 26% of energy bills and are a key upgrade opportunity
• New industry-led Prop Tech Energy Efficiency Features Standard bringing consistency to how these features are labeled and tracked
• Competitive advantage comes from positioning as an expert in property quality and performance
• Having the right conversation with investors by speaking to them as investors rather than landlords

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Shannon from Property Assist joins us to explore how controlling behaviors in property management businesses can limit growth and create unnecessary stress for both owners and teams.

• Shannon's outsourcing business has expanded to Adelaide, Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast, and Perth
• Controlling behavior often stems from high standards and unwillingness to try different approaches
• Team members with controlling tendencies typically feel stressed and overwhelmed
• Self-reflection is key to identifying if you're exhibiting controlling behaviors
• The difference between caring and controlling is important to understand in business relationships
• Property managers who are controlling with office processes are likely being controlling with clients too
• Different generations approach tasks differently but can still achieve the same results
• Trusting team members to make decisions empowers them and enhances their perceived value to clients
• Every business will have costs associated with mistakes - budget for these rather than creating a blame culture
• Business owners should focus on outcomes rather than micromanaging the journey
• Approach team support from underneath by asking "what do you need?" rather than demanding from above

If you need outsourcing solutions anywhere in Australia, reach out to Shannon and the Property Assist team, even if they're not yet operating in your specific area - they're always looking to expand.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Louisianna Giumelli shares her journey of taking over Choice Property Group, a 32-year legacy real estate business, and how she's refreshing the brand while honoring its history.

• Started in real estate 12 years ago working through leasing, property management, sales and corporate roles
• Originally approached her former employer about buying just his portfolio, but was offered the entire business instead
• Chose a strategic 50-50 partnership for transition before buying the business outright
• Made conscious decision to refresh rather than completely rebrand to honor the legacy
• Maintains the business's unique position as a full-service boutique agency offering residential, commercial, property management and sales
• Describes leadership style as "servant leadership" – leading from underneath by asking "what do you need from me?"
• Emphasizes the importance of being "in the trenches" with your team rather than managing from above
• Structured one-on-ones focus on connection rather than performance tracking
• Balances drive for continuous improvement with understanding when the team needs a break
• Sources support from various people including family members, consultants, and the previous owner

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Martina from Properteasy shares how visual compliance management systems transform property management from stressful to enjoyable, allowing property managers to provide better service and add value to their rent rolls.

• Property compliance viewed as a "big beast" causing stress for many property managers
• Properteasy was born from frustration with managing compliance documentation in traditional systems
• Visual color-coding instantly shows property compliance status, eliminating time wasted searching for information
• Proactive compliance management leads to better client relationships and fewer emergencies
• Organized compliance documentation significantly increases rent roll value for business owners
• Quality contractor relationships are crucial for smooth compliance processes
• Identifying non-compliant properties helps optimize portfolios and improve business efficiency
• At its core, compliance is simply another form of maintenance that property managers already handle expertly

Book a demo to discover how Properteasy can help you manage compliance more effectively and turn a source of stress into a strength.

Property compliance management software | Properteasy

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Every problem has two potential solutions - often polar opposites - but we typically fixate on just one comfortable option. Developing the ability to see and prepare for alternative solutions is critical for business resilience and long-term success.

• Being overstaffed presents two options: aggressive growth or making someone redundant
• When unable to find a property manager, consider process improvements and offshore solutions alongside continued recruiting
• Don't just complain about problems - actively work on alternative solutions
• Connect with other business owners who can help identify options you might not see
• Anticipate future challenges like market shifts and begin preparation years in advance
• Build business resilience through diversification and strategic planning

Reach out if you're struggling with a business challenge - I'm always happy to help confidentially through social media or direct messages.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

The property investor landscape has dramatically transformed over the past two decades, requiring property managers to adapt their approaches and services to remain relevant. Understanding these changes is essential for developing effective strategies to better serve modern investors and build lasting client relationships.

• Shift from accidental to intentional landlords with more business-minded approaches to property investment
• Self-education playing a larger role as investors research more before engaging property managers
• Need for property managers to provide quality education through videos, webinars and annual investor audits
• Transition from transactional management to relationship-based service delivery
• Building trust with clients leading to easier maintenance approvals and management decisions
• Importance of being a holistic real estate resource for investors, not just a rent collector
• Annual investor audits covering emotional check-ins, financial reviews, and property forecasting

Head over to pmcollective.com.au to access our Annual Investor Audit course for $99 and implement these strategies in your business.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Three critical factors real estate professionals should consider before committing to their next conference: goal alignment, genuine value versus FOMO, and energy investment. Making strategic choices about professional development opportunities ensures you're growing your business rather than collecting unused notes or attending events that drain your resources without adequate return.

• Assess whether conferences align with your current goals: seeking inspiration, accountability, connections, or specific content
• Consider your implementation habits—do you actively use what you learn or file notes away never to be seen again?
• Create an active implementation system like using your phone's reminders app to track and complete conference takeaways
• Evaluate if you're attending for genuine value or just fear of missing out (FOMO)
• Remember that even familiar content can provide new insights as you hear it in different stages of your business and life
• Strategic rotation of conferences (attending major events every 2-3 years) can optimize your professional development
• Your reception of content changes based on your current circumstances and mindset
• Implementation is the true measure of a conference's value to your business

I'd love to hear your thoughts! Are you someone who loves events, hates events? Maybe you've got a favorite event that you'd like to share? Let me know your thoughts and patterns when it comes to your personal development.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

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Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively.

• Retention is revenue – keeping existing clients should be valued as much as acquiring new ones
• When property managers feel supported, they stay longer and provide better service to clients
• A good people leader prevents the constant churn of both clients and staff
• Operations managers may be more valuable than BDMs in some business stages
• People leaders handle process improvements, staff support, training, and client retention tasks
• Annual investor audits are a crucial retention tool that operations managers can implement
• Operations managers allow business owners to focus on growth or step back from day-to-day operations

If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

David Blumenfeld, co-founder of PropTech consulting firm NextRivet, shares insights from his journey in the real estate technology space and explores whether PropTech is moving too quickly for the real estate industry to adapt.

• Began career with Westfield Labs in 2012, focusing on digital integration with physical shopping centers
• NextRivet helps companies bridge the gap between strategy and implementation of PropTech solutions
• PropTech applications range from tenant experience platforms to AI-powered building optimization systems
• Real estate industry is naturally risk-averse with most wanting to be "the first to be fifteenth" in adopting new technology
• Tech vendors need to focus on communicating benefits rather than features when pitching to real estate companies
• Australia shows a strong innovative spirit but sometimes lags in technology adoption due to market size
• Technology adoption doesn't need to be revolutionary – consistent small improvements prevent falling behind
• The key challenge isn't cost but demonstrating ROI for technologies that enhance experiences rather than directly generate revenue

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Exploring the ideal balance between property management capacity and quality of service is essential for business success. The emphasis is on understanding that increasing property numbers does not necessarily mean compromising service levels. 

- Discussion on the importance of having proper capacity for property managers 
- Smart tech implementation by successful property managers to enhance service quality 
- Insights on using remote professionals to streamline processes without sacrificing quality 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties.

• Revisiting property management capacity ratios and their implications 
• Discussing misconceptions about service quality and property volume 
• Sharing insights from a property manager with an effective lower capacity 
• Emphasizing the importance of constant communication with clients 
• Providing examples of effective systems and processes 
• The role of virtual assistants in boosting team efficiency 
• Highlighting the importance of annual audits for client retention 
• Offering strategies for maintaining service quality amidst growth

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

This episode was inspired by some fan mail I received about the vital concept of capacity management in property management, emphasizing its impact on profitability and team culture. We unpack the myths about property manager ratios, the importance of tech stacks, and the balance between workload and job satisfaction.

• Understanding capacity as a key to better financials 
• Importance of financial structuring in property management 
• Assessing current team capacity through open communication 
• Streamlining tech stacks for enhanced efficiency 
• Role of policies and procedures in workload management 
• Regularly evaluating the fee schedule for profitability 
• Balancing culture with financial goals in the workplace 
• Preparing for the next steps in capacity management discussion

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Join us for a great conversation with Pat Mears from Rubix Realty Property Management, who shares his remarkable journey from a high school graduate to a property management expert. Discover how Pat's commitment to his values and interests led him to resist the allure of sales and instead embrace a career offering stability and routine, ultimately leading to long-term success. 

Starting from humble beginnings in a home office to establishing Rubix Realty, hecandidly discusses the challenges of balancing work and family life, especially during the pandemic years, and how it led him to rediscover his passion through social media and video content and ultimately getting back to basics. 

Pat guides us through how he has structured his business, what the next growth plan is and his favourite tech stack to use.

Hope you enjoy the listen as much as I did the conversation!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Philanthropic investing is reshaping the property landscape by creating opportunities for both investors and families in need. The conversation highlights the role of property managers in fostering connections while challenging stereotypes of investors. 

• Exploring the true meaning of philanthropic investing 
• Understanding investors' motivations and perspectives 
• The crucial role of property managers in connecting families and properties 
• Real stories illuminating the impact on women and families 
• Navigating challenges in implementing philanthropic programs 
• Addressing common misconceptions about investors 
• Encouraging open conversations within the community 
• The call to action for more impact agents to join the cause 
• Creative business solutions to foster philanthropic investments 
• Celebrating successful partnerships and positive outcomes

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

• Challenges faced by families affected by domestic violence in the rental market.
• The role and concept of impact agents in supporting these families.
• Misconceptions property managers have about renting to families with a history of domestic violence.
• The importance of human connection and understanding in property management.
• Education and training provided to families to help them navigate housing applications and responsibilities.
• The significance of trauma-informed care in assisting families during their transition to stable housing.
• The need for feedback and continuous improvement in the housing process for affected families.
• Community involvement and philanthropic opportunities for real estate professionals.
• The impact of sharing positive stories and experiences related to families overcoming domestic violence.
• Encouragement for property managers and investors to collaborate and support families in need

Become an Impact Agent for $2600 per year with Orana House: Become an Impact Agent - Orana House

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

In this episode, the host and Leigh Sinclair, from Imagine Futures, explore the vital role property managers play in supporting their communities, especially tenants facing financial difficulties. The discussion centers on "working with purpose," highlighting proactive measures and community engagement.

Key takeaways include:

• Community Resources: Adding financial counseling links to email signatures to raise awareness.
• Communication: Providing resource information throughout the tenancy to foster comfort in seeking help.
• Education: Property managers familiarizing themselves with local support services.
• Cost of Living Crisis: Recognizing and empathizing with tenants' struggles.
• Cost-Effective Solutions: Implementing supportive strategies with minimal effort.
• Resource Availability: Utilizing statewide resources for financial, tenancy, and mental health support.
• Encouragement for Action: Making small, impactful changes to support tenants.

This episode underscores the importance of early intervention, open communication, and leveraging available resources to create a supportive community environment.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

• Importance of goal setting and actionable steps in property management
• Challenges of setting goals without a clear plan
• Need for continuous learning and professional development
• Value of diverse resources like podcasts and books for inspiration
• Intentional networking and building industry connections
• Addressing mindset challenges such as procrastination and fear of failure
• Establishing systems and habits to support goal achievement
• Breaking down larger goals into manageable actions
• Reflecting on past goal-setting experiences to identify necessary changes

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

• Strategies for business owners in the property management sector to differentiate themselves in 2025.
• Importance of standing out in a saturated market.
• Rethinking traditional fee schedules to enhance value propositions.
• Utilizing less saturated social media platforms for marketing.
• Creating a webinar series to establish thought leadership.
• Collaborating with industry experts to enhance lead generation.
• Focusing on community impact and philanthropy to attract clients.
• Emphasizing innovative approaches over competing on quality or price.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Skye had some really big goals she wanted to reach....spoiler alert! She didn't reach them at our 12 week check in, but she has shared her story of our life has looked these last few months and how her success has still been incredible considering she threw in a three trips/holidays during this time. 

This conversation is about setting goals, the mindset when they are not achieved and setting new ones. 

While Skye has had her business for a while now, she has only recently gone Full Time into the entrepreneurial role so these check ins with her are vital to assist her in making decisions for the next stage. The next stage for her is "when should she hire a VA and should she go through a company or privately". We discuss these in open. 

We also discuss the secrets to increased productivity and the delicate balance between authenticity and perfectionism. With practical strategies such as time blocking and leveraging digital tools like the iPhone Reminder app, boost your efficiency and stay organized. The episode closes with a focus on progress tracking and accountability, emphasizing the importance of planning follow-up meetings to ensure ongoing success. 

Thank you Skye for being so open to publicly sharing your journey! I look forward to our next check in.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

• Overview of the Business Development Manager (BDM) role in property management.
• Samantha Priddis' journey from sales to becoming a BDM.
• Importance of the handover process between BDMs and property managers.
• Tailoring the handover process to meet client needs and expectations.
• Matching personalities between property owners and property managers.
• Challenges in communication styles between BDMs and property managers.
• Managing renovation projects, including minor vs. significant renovations.
• Budget management strategies for renovation projects.
• Importance of understanding client preferences and expectations during renovations.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

I had the opportunity to chat with Malia Sharpe & Sam Pyne from On Tap Plumbing. The discussion was around critical responsibilities of property managers regarding work health and safety. This discussion is particularly relevant when engaging contractors for maintenance and repairs. The episode highlighted the importance of ensuring that contractors have the necessary licenses, insurance, and safety protocols in place. 

Key Responsibilities of Property Managers

Property managers must ensure that contractors have the necessary licenses and insurance before engaging them for any work.

It is crucial to confirm that contractors have appropriate safety protocols in place to mitigate risks associated with their work.

These days, property managers are faced with a lot of challenges, one being pressure from landlords to find the cheapest provider. This can often lead to hiring less qualified contractors which poses significant risks

Property managers must strike a balance between cost-effectiveness and ensuring the safety of all parties involved. This involves pushing back against the pressure to choose cheaper options without proper vetting.

Here are some important things for property managers to consider when handling maintenance:

• When onboarding contractors, property managers must be clear about the tasks involved and the qualifications required for those tasks.
• Knowing and ensuring that contractors hold the appropriate licenses for the job, such as plumbing or electrical tasks.
• Be aware of any additional training requirements, such as working at heights, especially if the job involves accessing roofs or elevated areas.
• If property managers are unsure about the necessary licenses for specific jobs, it is crucial to educate themselves about the requirements. Reaching out to reputable companies like On Tap Plumbing for guidance can be beneficial.
• The use of technology, such as the Tapi system, can help property managers track compliance and insurance documentation. This system alerts property managers if any documents are expired before issuing work orders, ensuring that all contractors meet safety requirements.
• Having a dedicated person in the office responsible for onboarding and maintaining contractor records is essential. This individual should regularly follow up on renewals and ensure that all documentation is up to date.
• Informing Contractors About Potential Risks: Effective communication between property managers and contractors is crucial. Property managers must provide detailed information about any known hazards at properties, such as asbestos or structural issues, to ensure that contractors are adequately prepared.
• Addressing Tenant Behavior: Information about tenant behavior is also important for ensuring the safety of technicians. If a contractor is aware of potential hazards, such as a difficult tenant, they can take appropriate precautions, such as sending two te

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Sherrie Storor, an exceptional business coach and former sales agent, joins us to unravel the often-overlooked business intricacies of the real estate world. Wondering how to ensure consistent income and asset growth?

Sherrie offers invaluable advice on how robust systems and the right team can transform your business into a profitable enterprise.

Her FREE upcoming webinar - Principal's Masterclass is the perfect opportunity to spend an hour learning and understanding your business and opportunities available.

Learn about our groundbreaking training initiative that combines growth coaching with legal expertise, designed to elevate business management skills. Sherrie also guides solopreneurs on the mindset shift required to update essential business documents, emphasizing the importance of proactive management for sustainable growth.

Balancing business growth with personal wellness might seem elusive, but it’s critical. We touch on the importance of this, to have a clear business head to make decisions.

Sherrie Storor | The Principal's Masterclass | Agency Structure, Growth + Scale

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered if personalized service could be the secret weapon in the real estate world? Join us as we sit down with Deb Gidman, a remarkable real estate agent who left a large agency to launch her own solo venture. Deb candidly shares her journey, from initially setting unrealistic goals to finding her true confidence by focusing on personalized client experiences rather than sheer numbers. She shines a light on the challenges and triumphs of managing a smaller portfolio, the art of maintaining professionalism, and the supportive network of small business owners that have become her backbone. Discover how Deb navigates the demands of her business during holidays, ensuring her clients never feel left out through meticulous planning and collaboration.

Deb talks about the importance of trust and strong relationships in property management. Learn how her established rapport with clients allows her to handle tasks efficiently, setting her apart from larger competitors. We explore the significance of educating clients about property management’s nuanced dynamics and the joy of offering personal touches, like mopping floors for new properties, to foster stronger connections. The episode wraps up with insightful strategies on email management, emphasizing the power of personalized communication over automation. Deb's inspiring journey is a testament to the power of experience and transparency in building a successful real estate career, reminding us to cherish personal growth and find joy in the ongoing process of development.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Unlock the secrets to a thriving real estate business with Kristen Porter, the energetic founder of O*NO Legal. Kristen's unique journey of launching a virtual law firm amidst the global pandemic has equipped her with invaluable insights that she now shares with real estate agency owners. From establishing robust business foundations to planning for future growth, Kristen's expertise is complemented by her exciting collaboration with Sherry Storer for an upcoming masterclass. This episode promises to deliver essential legal insights and innovative growth strategies tailored for today's competitive landscape.

Prepare to rethink the future of your business as we discuss overlooked yet critical topics like business succession and estate planning. Discover why these documents require regular updates to align personal and business goals and how insurance can mitigate the loss of a partner. Kristen sheds light on the power of Enterprise Business Units (EBUs), a groundbreaking way to foster employee growth while ensuring the company's expansion. With practical advice on scaling a business, building effective teams, and embracing innovation

Sherrie Storor | The Principal's Masterclass | Agency Structure, Growth + Scale

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Is it possible to be a large agency AND offer your clients a personal service? Join us for a conversation with Deb Gidman from Resident Property, who shares her previous career from managing 200 properties to a staggering 5,500. Deb is now a solo operator and her expertise in office management, acquisitions, and integration provides a unique perspective on the dynamics between larger and smaller property management agencies. 

Our discussion also uncovers the complexities of providing personal service within large real estate agencies. Through engaging stories, Deb emphasizes the importance of attention to detail and end-to-end management, illustrating the role of remote professionals in streamlining tasks. Communication with landlords emerges as a critical aspect, especially during vacancies or management transitions. In a world where operational efficiency often conflicts with personal service, Deb shares how "good news calls" and tailored communication methods can enhance client relationships while maintaining a balance.

As businesses grow, so do the challenges of team dynamics and client experience. Deb and I explore strategies for managing these challenges, highlighting the importance of consistent processes and the personal touch. 

We talk about the benefits and challenges of both small and large teams, where a single main client contact and a mindset of working as if for oneself can significantly enhance service. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Unlock the untapped potential of LinkedIn and transform your real estate business strategy with insights from our latest episode. We promise you'll discover how LinkedIn can become your not-so-secret weapon for generating leads and fostering meaningful professional relationships. Forget the myth of LinkedIn being "boring"; with 950 million users and a lead generation rate that's 277% more effective than Facebook, it's time to tune into why this platform is the powerhouse you never knew you needed. We'll guide you through strategies shared at the recent IGT conference, demonstrating how personal stories and industry insights can lead to higher engagement and respectful discussions with landlords and clients.

Join us as we delve into the art of leveraging LinkedIn to enhance your professional network and boost business growth. Learn how to maintain warm leads and generate cold ones by targeting local connections, all while participating in professional conversations that elevate your presence in the industry. Whether you're eager to strengthen client relationships or seeking new business development avenues, this episode offers a roadmap to making LinkedIn an indispensable tool in your professional arsenal. Ready to revolutionize your LinkedIn game? Listen now and take your first step toward business success.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Question from the public: If you haven't already, could you do a short podcast on your non negotiable expenses for running a quality property management business.

Great question! 

Importance of non-negotiable expenses in property management

Recommended trust account software: Property Me
Lead generation tool: IRE BDM and its automation features
Streamlining inspections with Inspection Express
Benefits of hiring a Virtual Assistant (VA) for operational support
Managing workload as the business grows
Leveraging free marketing platforms for lead generation
Enhancing compliance and financial accuracy in property management
Importance of investing in essential tools for business scalability

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Discover what it truly means to succeed in the world of real estate as we chat with the vibrant and insightful Andy Reid. From his roots in hospitality management in the UK to becoming a standout figure in real estate, Andy's journey is nothing short of inspiring. Join us as Andy shares his passion for auctioneering, his deep connection with property management influenced by his family business, and his unexpected but impactful role as a mental health advocate during the COVID-19 lockdowns.

We'll explore the true definition of success within property management and BDM spaces, tackling the often-overlooked value of roles like leasing consultants. Andy opens up about the importance of balancing hard work with the integration of technology, underscoring that human effort and connection are irreplaceable. Hear his thoughts on leadership accountability, team engagement, and how innovative work schedules like the four-day workweek can boost productivity and employee well-being.

Lastly, Andy gives us a sneak peek into his upcoming book, "Success Curious," and his podcast, "High Performance Humans," which features incredible stories of resilience from diverse individuals. Learn about the art of influence in leadership and how achieving high performance can transform both personal and professional lives. This episode is a treasure trove of insights and practical advice for anyone aiming to redefine success in the real estate industry.

Listen to Andy Reid’s Podcast – High Performance Humans Podcast - Andy Reid

Pre-order his new book  “Success Curious” Success Curious by Andy Reid | How to define and achieve high performance | 9781923186132 | Booktopia

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

What if you could achieve zero rent arrears in your property portfolio? Our latest episode is packed with expert insights on this ambitious goal. We’re joined by Giselle from M-Motion in Queensland, Sam from Rent Choice in WA, and Skye from Taylored Property Management in Adelaide. These seasoned professionals discuss the effectiveness of tenant education at different stages and stress the crucial role of early communication and prompt intervention. Giselle sheds light on the importance of consistent follow-ups to maintain a clean tenant ledger, while Sam emphasizes how combining automation with personal touches can streamline arrears management.

We uncover practical strategies that can transform your rent collection process. Learn how direct debit systems and automated platforms like PropertyTree and PropertyMe can simplify your workload. Skye shares her hands-on experiences from South Australia, highlighting the challenges of legislative variations and the necessity of timely phone calls to resolve payment issues. Our conversation dives into the nitty-gritty of handling dishonored payments and issuing breach notices, offering you a robust framework to adapt to your local regulations.

Enhancing tenant education is key to long-term success in property management. We explore how detailed checklists during sign-up appointments and personalized communication can make all the difference. Beyond automation, personal follow-ups remain indispensable in maintaining clear and effective communication with tenants. By the end of this episode, you’ll have actionable tips to celebrate milestones and strive towards zero rent arrears in your property management practice. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

This conversation is a Q & A with the lovely Skye Taylor who has just resigned from her stable full time job to jump in to her property management business full time. She has had the safety net of her current job but had a list of questions to ask me so she can make sure she stays on the right track and gets the support she needs. If you are wondering how to build a powerful personal brand on platforms like LinkedIn, Instagram, and YouTube.... we discuss how these will set your real estate agency on a path to success. I share the key to staying ahead by embracing new technologies and trends, and why hiring a Virtual Assistant (VA) for consistent social media engagement is a game-changer.

Curious about how to avoid burnout while scaling your business? This episode is packed with wisdom on the importance of enjoying your entrepreneurial journey and the benefits of hiring help early on. Learn how even a modest investment in a VA can offload mundane tasks and keep your energy focused on what you love. Ash offers personal anecdotes and practical advice on aligning your strengths with your team members to ensure a sustainable and enjoyable business journey.

Ready to streamline your operations and boost productivity? Dive into essential business growth strategies, from financial management to selecting the right CRM system for lead generation. Ash discusses the pitfalls of trying to save money by doing everything yourself and the value of hiring experts early. Whether it's managing property keys efficiently or maintaining a positive mindset, this episode covers it all. 

And to hold Skye accountable to double her business in 3 months, we have a Part 2 coming up!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Unlock the secrets to enhancing team dynamics and boosting workplace morale with our special guests, Aaron Florenca and Oliver Sheer from Be Challenged. Discover the importance of a "connection plan" in building a strong team culture and learn how tools like DISC can simplify understanding and adapting to various personalities. Oliver dives deep into how these strategies can improve both personal and professional relationships, especially in today's ever-evolving hybrid work environments.

Ever wondered how unique team events could have a direct impact on your professional relationships? Aaron shares innovative and creative event options, from luxurious caviar tastings to exhilarating GPS-based scavenger hunts. We discuss the significance of experimenting with different activities to create memorable experiences that align with modern wellness trends and professional goals. Learn why it's crucial to find the right fit for your team and how these unique events can help with deeper connections and boost team performance.

Learn about the power of outcome-driven team-building programs and yearly themes that unify and focus teams. We explore successful programs like the virtual escape room "Beat the Box" and highlight the importance of effective communication and collaboration through activities like the Chain Reaction program. Discover cost-effective and structured approaches to planning for smaller teams and the flexibility of hybrid and virtual events to include offshore members.

Team Building Company, Corporate Team Building Activities and Games (bechallenged.com.au)

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Discover the secrets behind long-term success in real estate with Bronwyn Evans from McAdam and Turnbull Realty. With a fascinating journey that began in 2006, Bronwyn and her husband turned a small business background into a thriving real estate empire. Learn how they became sole owners in 2012 and maintained over a decade-long relationships with more than half of their clients. Hear firsthand about the unique challenges and rewards of property management, and the importance of preserving the legacy and values of their agency in Toowoomba.

Join us as we explore the impact of Queensland's recent rental legislation changes on the local market. Bronwyn breaks down the new regulation limiting rent increases to once every 12 months and how it compares to similar laws in Western Australia. We discuss tenant rights for making structural changes to rental properties, discussing potential financial implications for both tenants and property owners. Discover how experienced property managers like Bronwyn navigate these changes to support both tenants and property owners, ensuring fair treatment and maintaining strong client relationships amidst an evolving industry.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered how to effectively manage burnout in property management? Join this group podcast featuring insights from industry experts like Bec Halton, Simone from One Agency, Shelby from Rose Petal Properties, Skye from Taylored Property Management, and Kelly Seaton from the Leasing Network. Discover the root causes behind the escalating burnout rates in the property management industry in Australia, from surging client expectations to the lack of technological support. Skye shares her firsthand experience with burnout and the critical importance of taking annual leave, while Simone offers practical solutions like employing external third parties to manage workloads during staff leave. 

This episode goes beyond identifying the problem to provide actionable strategies to combat burnout and foster a supportive work environment. We highlight the importance of a balanced approach to control and delegation, the significance of clear role definitions, and the benefits of teamwork in both large and small agencies. Through personal stories and expert advice, this episode is a comprehensive guide for property managers aiming to sustain their well-being and thrive in their professional lives. 

Lots of tips from a wide range of business owners on how they are managing it in their office. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered how to transition from a basic property manager role to a successful investment management expert? Join us in an eye-opening conversation with Hayley Bartels, a resilient single mother who began her career in property management at just 23 and quickly rose through the ranks to lead the property management department at McGrath Launceston. 

This episode isn't just about career progression; it's a masterclass in elevating property management services. We discuss Hayley's transition from traditional property management roles to adopting an investment management mindset, inspired by observing commercial agents. Learn practical strategies for maximizing your efficiency and adding value to your clients, from proactive communication to leveraging digital tools for enhanced productivity. Hayley highlights the importance of building strong relationships with property owners and tenants, emphasizing that going beyond the basics is essential for standing out in a competitive market.

Finally, we delve into the significance of mastering the fundamentals while continuously "leveling up" your skills. Hayley shares insights on how efficient task management and strategic communication can free up time for proactive problem-solving and relationship building. We also discuss the necessity of adapting to industry changes and the importance of mentorship and continuous learning. Tune in to discover how you can elevate your property management game, improve investor experiences, and ensure long-term success in your career. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Unlock the secrets to thriving in the property management industry with our special guest, Hermione from Sidekick,  a seasoned professional who has seamlessly transitioned into a successful career in training, consulting, and coaching. 

Discover her inspiring journey from managing properties to launching an outsourced inspection business, and ultimately finding her true calling in coaching. This episode promises to equip you with essential mindset strategies for managing stress and maintaining a balanced life amidst the chaos of work and family responsibilities.

Explore practical techniques for stress management with actionable tips such as talking to a friend, writing down your thoughts, and meditating. Learn how self-awareness and recognizing the signals of overwhelm can significantly improve your productivity and emotional well-being. From personal routines that offer moments of solitude to the science-backed benefits of gratitude, we share insights that will help you foster a positive outlook and transform daily challenges into valuable lessons.

Join us as we discuss the power of building strong support networks in the property management field. Understand the importance of shifting from a scarcity mindset to an abundance mindset, and how collaboration can lead to profound growth. Hear personal anecdotes that highlight the transformative impact of coaching and support networks, and celebrate significant business milestones with us. This episode is a treasure trove of inspiration and practical advice for anyone looking to navigate their property management journey with a more balanced and positive perspective.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Unlock the secrets to maximizing your property management business's potential with our guest, Darren Hunter, as he reveals strategies from his new book, "Win Your Worth Secrets." Facing a shortage of property managers in major Australian cities, Darren challenges conventional wisdom by advocating for higher fees to attract and retain top talent. In this episode, he dismantles the three main barriers that prevent agencies from increasing their rates and shares actionable steps to overcome these obstacles, ensuring a more sustainable and profitable future for your business.

Discover the power of confidently presenting your service fees without hesitation or apologies. Darren and I discuss how demonstrating the superior quality of your service can make clients respect your fee structure more readily. Learn effective tactics for addressing objections by highlighting the unmatched service and long-term benefits you offer. We'll also touch upon the concept of tiered pricing based on experience, providing you with the tools needed to stand firm on your pricing while maintaining client satisfaction.

This episode is about the complexities of property management fees, from rent collection and leasing to marketing and routine inspections. Darren shares personal anecdotes and insights from various Australian cities, illustrating how recognizing your worth can unlock hidden financial potential. You can tell by his voice, about how passionate he is by challenging you to discard limiting beliefs and embrace a mindset that fosters growth and prosperity. 

I hope this one brings you a little more motivation to charge what you are worth!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered what it takes to keep landlords happy and maintain robust relationships in property management? This solo podcast talks particularly about a challenging encounter with a high-expectation client and I share the key strategies that turned the situation around. 

By setting realistic expectations and maintaining clear communication, I was able to transform potential friction into a positive relationship. Learn how going above and beyond basic responsibilities, such as introducing landlord education training through monthly SMS videos and conducting annual investor check-ins, can make a significant difference. These proactive approaches will ensure landlords feel involved, informed, and satisfied with their investments.

Are looking to grow your property management business in a competitive market? Discover how to enhance your fee schedule with strategic value-added services that attract new clients and ensure long-term growth. I’ll walk you through ideas like annual check-ins with directors or department leaders and monthly training sessions for landlords. By assigning clear value to these bonus services and listing them prominently on your fee schedule, you'll provide compelling reasons for potential clients to choose your business. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Discover how AI, specifically ChatGPT, is transforming property inspection reports with Kenslee from Inspection Express. Learn how this groundbreaking technology analyzes 360 scans and automates base reports, cutting down the generation time from hours to mere minutes. Kenslee shares fascinating insights into the sizable time and financial savings that property management businesses can achieve with this innovation.

Find out how AI is making waves in property management by easing workloads and enhancing report quality and consistency. Explore the practical implications of AI, including making junior staff appear more experienced and enabling efficient collaboration through 360 inspections. Kenslee underscores the importance of accountability, ensuring that even with AI, the property manager remains the ultimate decision-maker.

Don't miss our discussion on the beta testing and feedback phase of this AI integration. We shed light on how virtual tours are enhancing transparency and accuracy in property inspections, leading to significant profitability boosts. By participating in product demos now, you can equip yourself to tackle future challenges head-on. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered how to keep your business running smoothly even when unexpected changes occur? In this episode, we uncover the secrets of effective capacity management, featuring valuable insights from a representative at StaffLink. I share my personal journey and strategies for monitoring the capacity of my property management team to ensure we're always one step ahead. Learn how to anticipate staffing needs, avoid surprise disruptions, and maintain a steady course even when challenges arise.

I also go into practical solutions to boost your team's capacity without immediately hiring new staff. By leveraging technology and offshore support, you can significantly enhance efficiency and reduce employment stress. I discuss the benefits of using bespoke virtual assistants from Associates Co. and outsourcing routine tasks to businesses like Property Assist. These strategies are game-changers that can help you manage capacity more effectively and keep your team performing at their best. 

Tune in for actionable tips that can transform the way you handle staff and operational challenges.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Are you working in a business where they are not that keen on getting more technology? Simone Fogarty is an award winning Director and Senior Property Manager at One Agency, Orange. Recently awarded Property Manager of the Year at the REI Awards, Simone shares her remarkable 17-year journey from receptionist to esteemed business owner. 

This episode was meant to be about creating efficiencies and processes within your office when you are not able to advance with technology. How can you make the most out of your trust software?? Turned out to be a discussion on how you can maximise your Property Me Subscription, which is totally fine!

Learn about the integration of essential tools like PropertyMe, AgentBox, and TAPI, which streamline everything from maintenance tracking to communication. Whether you’re part of an agency with advanced tech or one that’s still catching up, Simone offers practical tips to maintain efficiency and effectively manage tasks. She also emphasizes the importance of having a well-structured team, including trainees and virtual assistants, to tackle backend tasks and social media.

Simone provides actionable insights that can simplify your day-to-day operations. By leveraging email tracking, centralized inboxes, and task management within PropertyMe, you’ll gain valuable advice on reducing stress and improving overall efficiency in property management. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

In this episode we sit down with Julie Crockett from API Solutions to explore her transformation from a full-time teacher and property investor to a highly successful buyer's agent. Julie’s journey, which began in 2002, underscores the critical importance of upskilling and leveraging local expertise for property managers. We uncover how these professionals, with their deep-rooted knowledge of tenant demands and property management intricacies, can seamlessly transition into buyer's agents and thrive in this evolving landscape.

Julie shares her insights into the growing demand for buyer's agents and the strategic advantages of having a dedicated professional manage all property needs. We talk about why property managers, valuers, and mortgage brokers are uniquely positioned to step into these roles—offering a fresh perspective on fostering stronger client loyalty and trust. Through Julie's experiences, listeners will better understand the industry's dynamics and the need for continuous learning and adaptability to market changes.

We discuss innovative approaches to expanding real estate services, such as establishing a separate buyer's agency within a sales office. Julie passionately highlights the significance of transparency and collaboration in the industry, encouraging professionals to seize new opportunities and think ahead. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Giselda Accinelli is the visionary Director of Property Management at M Motion Real Estate. Her journey from construction to property management is no doubt a passion-driven success. Her unique approach to educating landlords and tenants, coupled with her emphasis on clear communication, has allowed her to navigate the challenges of the industry and maintain long-term, rewarding relationships with property owners.

In our conversation, Giselda emphasizes that it’s far more than just financial transactions. She shares her belief in a personalized service where property owners are treated like friends, and their assets are managed with the utmost care. We explore the flexibility in work hours and the importance of trust and open communication in creating a fulfilling career. Giselda also tackles the often-overlooked aspects of property management, such as dealing with high turnover rates and the need for continuous professional development.

Giselda provides practical advice on preventing maintenance issues and offering financial solutions for landlords, underscoring the importance of education and proactive management. She highlights how staying informed about legislation and ongoing education is crucial for success in the real estate industry. 

I absolutely loved this chat! One of my favourite guests to date that I have interviewed

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

SPOTLIGHT PODCAST HOSTED BY SHANNON WELCH FROM PROPERTY ASSIST.

Imagine having 24/7 real-time monitoring of smoke alarms and cutting-edge water leak detectors at your fingertips, ensuring tenant safety and protecting your investments. Anthony walks us through how Sensor's system provides instant alerts for tampering, low battery, and power outages, giving property managers and landlords unprecedented control and peace of mind. Learn how this game-changing technology not only streamlines compliance and risk mitigation but also brings significant insurance advantages, making it a must-have for modern property management.

Discover the affordable subscription plans that make this technology accessible, starting at just $14.99 per month, inclusive of a smart hub, smoke alarms, and water leak detectors. We delve into the broader scope of Sensor's offerings, from heat alarms to gas leak detectors, emphasizing their role in preventing disasters and ensuring top-notch tenant safety. Anthony shares insights on how automated systems can alleviate the workload of property managers, providing invaluable resources to keep them informed and efficient. Don't miss this insightful discussion that promises to make property management not just smarter, but safer and more effective.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

How does interstate legislation impact property management in Australia? Join us as we chat to Taylah & Darren from RT EDGAR about property laws between states, particularly in Victoria, with insights in how it affects the landlords, tenants and property managers. Learn about recent legislative changes, including increased loan rates and new safety requirements, and understand how these shifts complicate the landscape for property managers and landlords alike. 

We'll discuss the complex responsibilities that property managers face, focusing on compliance checks and safety standards. Discover why property managers cannot conduct these checks directly and why it’s crucial for property owners to ensure their properties meet stringent safety standards. Additionally, hear from Darren on the complexities introduced by increased land taxes in Western Australia and Victoria, and how these changes affect landlords financially. By comparing international practices, we'll explore how property management varies globally, particularly in how some US offices handle evictions.

Taylah shares insights on the impact of rising costs on property owners and renters, emphasizing opportunities for new investors despite increased expenses. With recent regulatory changes aiming to ensure compliance, Taylah and Darren provide valuable strategies for managing these pressures and the benefits of long-term property investment. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

In this episode, we're bringing you the highlights and personal reflections from the AREC conference on the Gold Coast. Get ready to hear from first-time attendees Vanessa Naso from The Agency and Shannon Welch from Property Assist, who share their excitement and valuable insights. Their experiences, combined with our varied backgrounds in sales, leadership, and business ownership, provide a multifaceted look at the event, rating it a solid seven out of ten.

You'll hear about the emotional impact of motivational speakers and the enthusiasm necessary for success. Learn from our stories of trying new approaches, like experimenting with different fee schedules, and be inspired to take risks that could transform your business.

We also can't overlook the importance of dynamic speakers at events. Candid insights from high-profile personalities like Ryan Reynolds and Ryan Serhant shed light on balancing demanding careers with family life, offering validation for those striving for success. 

The podcast provides honest feedback on the event, what worked and what fell flat for us. We hope you enjoy the listen!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Today, we're chatting with Tameka Smith from Tameka Smith Consulting about the real deal with industry awards. Tameka's going to share her personal insights on what these awards really mean—from the excitement and serious vibes they bring, to how they can change your team and help your business grow. It’s not just about getting a shiny trophy; it’s about what happens behind the scenes and the ethics involved in chasing these honors.

Tameka explains how getting nominated for an award can really pump up your team, sparking new ideas and driving everyone to push harder. But it's not all smooth sailing; it's about balancing pride with the pressure of being in the spotlight. Today’s talk isn’t just about winning; it’s about playing the game right and making sure your efforts stand for something bigger.

As we wrap up, Tameka will break down how to pick the awards that truly align with what your company stands for, and how to use these moments as a marketing boost. She’s also got the scoop on what’s next in the world of awards and how these changes could redefine the game. For those of you that have won loads, and those that are still yet to, we hope you enjoy this podcast that highlights the power of recognition and how celebrating success can make a lasting impact on your community.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Kasey Lawrence from The Rental Network joins me to dissect the nuances of property management. From optimizing your office operations to the fine art of leasing management, we promise you'll walk away with a toolbox brimming with strategies to enhance satisfaction, profitability, and reduce liabilities. Experience firsthand the transformative power of systems, checklists, and proactive measures designed to pre-empt issues and align your team with your company's ethos.

The integration of new staff is an art form, and the tools of the trade are innovative and flexible. Discover how platforms like Loom and Workmetrics can revolutionize your team's induction process, paving the way for a seamless transition and a unified understanding of best practices. I'll share practical insights and tips I've learned to help you foster a dynamic and adaptable workplace that thrives on structured onboarding processes, setting the stage for long-term success.

Tune in as we explore the significance of office portfolio management and the role it plays in shaping the value of your real estate agency. Understand the pivotal importance of regular audits, portfolio health checks, and fee auditing, and how these best practices not only maintain standards but can also amplify your agency's valuation. Whether you're a veteran in the real estate game or aspiring to climb the ranks, this episode is an invaluable guide to mastering the complexities of property management and achieving excellence in every transaction.

To find out more about The Rental Network and how they can facilitate these workshops in your team get in contact with her today :)

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered about the inner workings of strata management and the unique challenges they face? Aidan Gorjy from Lockhart Strata Management joins us to share his insights and experiences, diving straight into the heart of strata complexities. From his transition into the entrepreneurial world to the impact of his dedication to personalized service, Aidan’s narrative is not just enlightening; it's a testament to the delicate art of balancing multiple stakeholders. You'll get a feel for the nuanced interplay between property and strata managers, and discover why managing a council of owners requires a deft hand compared to addressing individual property concerns.

This episode isn't just about the challenges; it's also about the tools and procedures that make strata management tick. We uncover what property managers must have in their arsenal, such as scheme summaries, to confidently address maintenance disputes. Aidan offers a treasure trove of knowledge on how strata schemes vary, why fences and roofs can cause headaches, and how to streamline communication for repairs and reimbursements. The discussion even includes the sensitive area of breaching tenants, offering a peek into the delicate dance of authority and diplomacy that strata managers must perform.

As we round out this insightful conversation, the hot topic of strata bylaws and pet legislation takes center stage. With new changes afoot in Western Australia, we debate the implications for strata communities and the broader societal shift towards pet inclusion in residential living. The discussion is not only rich with differing perspectives on pets in strata complexes, but also shines a light on the importance of clear, modernized bylaws. Aidan and I dissect how property and strata managers must collaborate to maintain harmony within these diverse communities, ensuring that the living experience is peaceful for everyone, feathers and fur included. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Navigating the tricky waters of workplace dynamics is no small feat, especially when toxic behavior lurks beneath the surface. Join Joe Shannon from The Efficiency Co and me as we share our agency management experience with candid discussions on distinguishing a rough patch from persistent toxicity. We discuss the Maximizer Plan and discovery workshops, proven strategies that take on toxicity head-on, promoting healthier, more productive work environments. Discover how these approaches can reshape your team's culture, regardless of size, and why understanding the root of toxic behaviors can be a game-changer for your business.

Intergenerational tension in the workplace can feel like a battle of tradition versus innovation, with seasoned pros and eager newbies often at odds. In this episode, we explore the critical phases of team development and challenge the status quo by advocating for an inclusive culture-building approach. You'll hear about an employee's journey from resistance to embracing new systems, and how clear leadership, communication, and trust play a pivotal role in navigating change. Learn how your employees can contribute to shaping an office environment that's not only productive but also supportive and respectful of all.

Motivation in the workplace goes beyond the paycheck. In our conversation, we shine a light on verb-based values and their power to sculpt a strong, cohesive culture. We also discuss the necessity of leaders to engage in self-reflection and solicit staff feedback for personal growth. The episode wraps up with insights on the essence of teamwork and mutual support. Hear how fostering a supportive team environment can lead to better outcomes for everyone involved, from colleagues to clients. Tune in to arm yourself with the strategies needed to support your team personally and professionally, ensuring a thriving workplace culture.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered about going into property sales? Corrine from Ray White Beenleigh is nothing short of a juggernaut, embarking on a transition from a receptionist to the powerhouse of a property management department, and now, conquering the sales scene. This episode peels back the layers of Corrine's career evolution, providing a front-row seat to the tenacity it takes to break into real estate sales, especially when you're balancing the demands of motherhood and nurturing a side passion for crafting children's clothes. Our chat is great for motivation for anyone needing that extra push to chase after those seemingly elusive goals.

This episode is about why some agents swap the erratic tides of sales for the anchored shores of property management. Corrine underscores the art of leveraging a property management past to cut through the competition. This episode is a masterclass for property managers on the cusp of burnout, weighing the prospects of a sales domain switch—a move that could just be the defining moment of their career. So, buckle up for a ride along with Corrine as we unpack the resilience and strategic thinking that propels success in the real estate industry.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Embark on an insightful expedition through the ups and downs of property management with our esteemed guest Talisha Buttsworth, Gladstone Property Manager. Talisha's tale is one of resilience and savvy planning; from her post-high school beginnings to the partnership with her mother at Island Sands Asset Management, every twist and turn offers a lesson in personal and professional growth. Her candid recollections of surviving the industry's downturn and leveraging a bartending gig into a strategic financial stepping stone exemplify the determination required to succeed in this field.

This episode doesn't just chart a career trajectory; it also underscores the importance of self-care and the nuanced craft of intentional BDM. Talisha and I unpack the essential role of rest in maintaining peak performance, and how BDM goes beyond mere salesmanship to cultivating deep-rooted client connections. The mother-daughter dynamic duo at Island Sands Asset Management illustrates the power of teamwork and consistent service quality throughout the property management lifecycle, offering a masterclass in client relationship maintenance and satisfaction.

Nearing the episode's conclusion, we explore the innovative concept of hybrid roles blending BDM and leasing consultant responsibilities, a strategy that enriches the client experience. I also peel back the curtain on creating a compelling online presence, demystifying content strategy with an honest look at the challenges and triumphs of engaging with audiences on social media. As we wrap up, we celebrate the industry's high achievers and tee up the potential for future in-person discussions, fostering a community that's as connected offline as it is online.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Aaron Emery, a seasoned expert from PULSE Property Management Business Consulting, joins us to discuss the financial gems often missed in this industry. We guarantee that you'll come away with a fresh perspective on how to nurture the assets under your care and the art of client retention. Aaron takes us on a journey through his 19-year real estate career, offering not only his professional insights but also the personal stories that shaped his approach to property management and business ownership.

Prepare to shift your mindset as we tackle the challenges property managers face under sales-centric leadership. We explore actionable strategies for showcasing the true worth of your rent roll and the pivotal role that retention plays in solidifying a business's financial foundation. With a spotlight on the need for redefined KPIs and a stronger grasp of financial metrics, this episode is a masterclass in advocacy for the resources you need to make your property management department thrive.

Embrace the future with us as we consider the revolutionary impact of AI and technology like Troodi AI on the property management sector. Far from a dystopian job-snatcher, these tools promise to revolutionize efficiency and elevate the importance of relationship management. 

Connect with Aaron Emery - https://www.linkedin.com/in/aaron-emery-2b2010a3?originalSubdomain=au

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

 Mike Mortlock from MCG Quantity Surveyors is our special guest who loves to work with property managers to make YOU look better to your clients.

Tune in and learn how property managers can transform their services, going beyond the basics to offer clients insights into the 'free money' lurking in tax benefits. We promise you'll come away knowing the optimal moment to introduce tax strategies to investors, be it at the inception with a Business Development Manager or amidst the hustle of ongoing property management. Discover how to seamlessly weave this crucial knowledge into everyday client interactions, empowering property managers to become de facto investment gurus without piling on the workload.

Imagine a vibrant community where property investors thrive, supported by a network of astute professionals—this episode paints that very picture. Drawing an analogy to a nurturing educational environment, we talk about the crucial role of property managers, accountants, and tax experts in safeguarding your financial future. As we explore the collaborative spirit found in the industry, Mike chimes in with reassurance that BDMs and PMs are not alone in their quest to excel, offering a helping hand through educational resources and support. 

Get inspired to enhance your property management prowess and learn how MCG is just a call away for those eager to polish their clientele communication and education skills.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

The guest for this episode is someone who you might see regularly on socials, Rebecca Barnett from Coronis, as she unveils the climb to her own successful franchise. Rebecca demystifies the significance of an online presence and the mental resilience it requires, especially when navigating the social media landscape for business. Our chat covers her journey of organic growth, stressing the importance of fostering genuine relationships over chasing numbers and how her strategic engagement on Facebook has become a cornerstone for referrals that keep her business thriving.

We talk about establishing trust and building a community presence and Rebecca's strategic insights on incrementally increasing online engagement and the art of authentic interaction within local groups. We talk about the balancing act of maintaining a personal yet professional online identity and the disciplined approach needed for posting schedules. 

Education and networking can significantly elevate one's property management game and the transformative power of self-accountability in the journey of entrepreneurship. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Embarking on an entrepreneurial journey can be as unpredictable as tossing a coin and expecting it to land balanced on its edge. Yet, this episode's special guest, Ash, managed to find her feet in the property management sector after a surprising pivot from naturopathy. With Bec Halton turning the tables and being this weeks host, we're treated to a candid recount of her venture into real estate, the inception of his business Soco alongside her brother-in-law, and why he shied away from the sales side despite her entrepreneurial flair. Bec shares questions from the public to find out more about her!

In the ever-evolving world of property management, standing out from the crowd is synonymous with success. And what better way to shine than harnessing the power of social media giants like LinkedIn and YouTube? Ash and Bec explore the impact of visibility and the confidence needed to create engaging video content that resonates with audiences. Wrapping up, they share some invaluable industry event recommendations. From mental health courses to intimate networking sessions and an exciting upcoming AI event, we've got you covered with insights that are poised to enhance your professional toolkit. Tune in for a hearty blend of personal anecdotes, industry expertise, and the kind of advice that just might make you rethink your approach to work and life.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

What a wonderful episode with Ashby from Whitearch, as he lays out the blueprint for transforming a career in sales into leading a distinguished real estate agency. Ashby, in a candid conversation, shares his experience of fostering a unique brand identity through strategic partnerships and reveals the origin of White Arch's memorable name. We dive deep into the essence of his real estate philosophy, which harmoniously blends sales with property management, offering an inside look at the modern agent's versatile toolkit.

Dress codes in real estate have evolved, and so have we, embracing the shift from strict suits to attire that speaks our brand's language. I recount my personal transition, turning what I wear into a mobile billboard for my business, and Ashby chimes in with his insights on creating a lasting impression. We explore his thoughts with branded merchandise, discussing tactics that go beyond just visibility, fostering a sense of community and connection. From stylish wearables to practical home goods, we share how these items can anchor your brand in the minds (and hearts) of clients.

We shed light on the importance of a solid foundation—strong relationships, robust administration, and a reputation that withstands the test of time—and how it shapes a successful foray into the property management and real estate domain. 

If you have been thinking about going out on your own, or creating a standout brand, you will love this episode!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

What an absolute joy it was to speak to Gabe Hagen, he brings such an authentic energy to the real estate game with such focus on his clients. He has unearthed a zeal for property management that's nothing short of infectious. He shares the trials and triumphs from his starting days, where the market's volatility was a relentless teacher, to stepping into Realmark Urban—a leap he likens to enrolment at the 'University of Real Estate'. His strategic focus on leasing and business development in today's dynamic property landscape is a masterclass for anyone riveted by the industry's ins and outs.

Our banter unfurls the complexities of leasing in property management, where the alchemy of matching tenants with the quintessential property manager unfolds. It's an intricate dance that demands finesse and insight—a confluence of personalities and expertise where directors play a pivotal role. 

The spotlight turns to the intricate balancing act of a Business Development Manager in real estate. We stitch together tales of branding, the elegance of time management, and the necessity of being ever-present for clients. The intrigue of hybrid roles, marrying BDM and leasing consultant duties, emerges as a trend that is set to reshape the property management sphere. Gabe’s digital footprints on LinkedIn and Instagram serve as a beacon for the proactive, interconnected pulse of today's real estate mavens.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever wondered how a young receptionist at a real estate firm swiftly scales the ladder to become the head of a blossoming property management department? Alicia McCulloch of Aqwasun Estate Agents joins us to share her journey, and unfolds the process of creating engaging content, demonstrating that authenticity triumphs over flawless production, particularly when it comes to captivating video content. As we chat, Alicia and I unravel the tapestry of challenges and opportunities that come with building and nurturing community connections and the pivotal role of education in real estate.

Alicia's role is starting up a property management department from scratch, so she talks about how she did that with the power of personal outreach and community engagement. We don't just talk shop about Google leads and social media warmth; we explore the nuances of fostering relationships through meaningful online content. With the ever-evolving landscape of digital marketing, Alicia walks us through her approach, detailing the fine line between maintaining a professional online presence and keeping a personal touch.

We map out the journey of starting a new venture without the crutch of historical data, balancing ambition with reality in goal setting. And because networking and connection are the lifeblood of any successful business, we extend an open invitation to coffee catch-ups and industry gatherings, celebrating the power of informal meetings to forge lasting professional relationships. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

In this episode we talk about the secrets of successful rent roll acquisitions and property management growth strategies with Rebecca Halton, CEO of LJ Hooker City Res. 

Rebecca returns to delve into her personal journey of navigating four substantial acquisitions within a mere two years. From the trenches of integration to the challenges of scaling, she offers invaluable insights on maintaining a well-equipped team poised to handle a surge of properties. 

Experience firsthand how Rebecca's strategic foresight in balancing workload and staff capacity has forged a path for sustainable expansion, all while keeping team well-being at the forefront.

This episode isn't just about growth; it's about mastering the art of communication and process optimization in the face of significant portfolio expansions. Witness the intricate dance of welcoming new clients, melding systems, and ensuring a seamless transition that safeguards organic growth. Rebecca shares her tactics for enlisting experienced staff from acquired properties to nurture investor relationships and discusses how to judiciously involve your current team. We tackle topics from inspection team workload to trust account management, and get armed with strategies to sidestep the dreaded acquisition fatigue.

With a focus on the evolving landscape of the industry, from the trend towards larger agencies to the strategic reinvestment of sales revenue, this episode is a treasure trove for anyone looking to thrive in property management growth. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

We hope you enjoy this episode with Madeleine Roberts, whose remarkable ascension from weekend receptionist to property management leader at 18 exemplifies the potential within the real estate realm. 

You'll be whisked through Madeleine's personal milestones, including her strategic foray into homeownership and portfolio development at a strikingly young age. She talks about her passionate advocacy for property as a cornerstone of security, she also provide's invaluable perspectives to anyone navigating the intricate balance of personal and professional growth.

We talk about the unexpected twists of TikTok's role in shaping the business of property management, a topic that unravels the platform's power in fostering growth for industry professionals. Through our conversation, we uncover how TikTok's algorithm can significantly benefit sporadic yet engaging content, drawing in a diverse audience that defies age stereotypes. Madeleine and I also tackle the sensitive issue of online feedback, sharing stories and strategies for maintaining authenticity and accuracy in an environment where misinformation can easily spread.

We find that a lot of property managers are very transactional and this is the year we need to step it up and property managers need to start offering landlords more value and support with their investment journey, emphasizing the transformative effects of expert management on investment success. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Ever feel like everyone else has unlocked the secret to balancing their work and personal life while you're stuck in a never-ending cycle of catch-up? Well, buckle up, because I'm about to lay down the truth bombs that high performers wield to seamlessly manage career success and enviable vacations. This episode isn't just a talk; it's a treasure map to finding that sweet spot where productivity meets peace of mind, and you don't need a fortune to get there—just a simple investment that's less than your weekly coffee budget.

I kick things off with a candid look at morning routines—but not the kind that require you to morph into an early bird gym enthusiast. Instead, I share my personal approach to starting the day on a note of calm control, despite not being fond of exercise. Then, we shift gears to the power play of outsourcing and delegation, with real-world experiences on hiring a VA that flipped my efficiency on its head. This isn't your typical productivity pep talk; it's a deep dive into practical strategies, demystifying the misconceptions that hold many back from embracing help. 

Tune in and transform your day-to-day with insights that are as achievable as they are actionable.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show

Have you ever felt stuck at a crossroads in your business, unsure of which path to tread next? This episode offers a rare perspective into the world of property management through the lens of Skye Taylor, the founder of Taylored Property Management. 

Skye shares her journey, right from the nascent days of starting her business at a young age, dealing with burnout, managing student accommodations to chartering her way through the impacts of COVID-19.

Communication is the bedrock of our industry, but how often do we invest in honing it? The role of voice coaching in property management is an interesting one that I hadn't thought of previously, we share our experiences and the transformative impacts it has had on our client interactions. This episode nudges you to look at voice coaching as an investment that can enhance your communication skills, build trust with clients, and ultimately excel in your career. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Loved chatting to James DeJesus on BDM strategies, past - present - future. James had previously come on the podcast to talk about his first year in a BDM role so it was great to catch up with him to see where he is now. He shares his experiences from traditional cold calling to fostering relationships with referral partners and buyers agents. Not only will you get a glimpse into the current investor market, but you'll also discover the importance of future-proofing your strategies.

 We take a deep dive into the current state of the Perth rental market, including the challenges and opportunities in the building industry.

You'll get actionable strategies for negotiating fees in property management, understand the role of online management in today's scenario, and learn about the impact of lead sources on fee negotiation. James' insight into working with referral networks and the significance of personal development in our industry promises to leave you feeling prepared and inspired.

We discuss the vital role of a strong team and social media in propelling your business forward, streamlining content creation and property management, and understand how tools such as virtual assistants and apps can boost productivity.  

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Remember when you had to do a routine inspection, and you would have to pull out your Street Directory to work out how to get to the property? Then you would use your SD card to download your photos. Then you printed the inspection and attached it to your landlords end of month statement. AND WE NEVER COMPLAINED!

Kenslee Oxley from Inspection Express, joins us to share his game-changing insights into the future of property inspections. From the challenges of traditional inspection methods to the ever-evolving world of software, Kenslee opens our eyes to the need for industry innovation.

Imagine a world where routine inspection reports don't just serve their purpose, but actually enhance the client experience. A world where reports aren't just full of dry, factual data, but brim with visual elements and interactive discussions. This episode explores exactly that - the transformation of inspection reports with technology. We delve into the current state of these reports, the significance for insurance purposes, and the role of Inspection Express in this process. It's not just about getting the clients to open the reports, it's about making them a valuable part of the property management experience.

Lastly, we immerse ourselves in the features and benefits of Inspection Express. This isn't just a product, it's a revolution in the Western Australian property management process. Say goodbye to stacks of paper and hello to paperless property condition reports and virtual tours. Hear about our personal experiences, our admiration for the streamlining ability of Inspection Express, and how it's enhancing the client experience. But, we also caution against the potential distortion of reality by AI and highlight the need for property managers to adapt to new technology. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Hollie from PM Collaborative shares her tale of transition from real estate to nursing, and her victorious return to her roots in real estate is sure to inspire. Get privy to Hollie's fervor for new business, her firm convictions on building robust relationships, and how her ambitious attitude propelled her into the realm of outsourcing. 

Discover how outsourcing can be a game-changer in boosting productivity and reducing stress in the real estate industry. Navigate the current job market's challenges, the indispensable role of technology, and the art of creating a 'family team' within a business. 

She is a mum to 6 kids and is our state team leader in QLD for Coffee & Conversations. Visit our FB page to find out where these meetups are in your area!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Are you using Youtube yet? I am here to share some basics to using this platform successfully. It is so underutilized by property managers at the moment.  From setting up an attractive YouTube channel to brainstorming compelling content ideas, this episode of PM Collective podcast reveals six easy steps designed get started on using this as a successful BDM tool.

My journey with YouTube began as a simple video storage library; now, it's a dynamic marketing tool. This shift didn't happen overnight - it required consistency, authenticity, and simplicity. 

Tune in to discover how to engage your audience, gain followers, and be unique in the property management world. Whether you've been in the industry for years or you're just starting out, these tips can help you stand out and achieve YouTube success. 

Create a point of difference, engage with clients, and showcase properties like never before with YouTube. 

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by Longreach

Support the show