97 UX Things

Notes on Taking Notes

Tue, 22 Aug 2023 08:00:00 -0400

Taking notes while moderating user interviews is an important and underrated skill for UX researchers. This episode provides tips on taking great notes during UX research.

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Observed Behavior is the Gold Standard (feat. Kaaren Hanson)

Tue, 08 Aug 2023 09:00:00 -0400

Kaaren Hanson, PhD discusses her book chapter "Observed Behavior is the Gold Standard" and offers insight on effectively building UX teams.

Ask Participants to Tell You What You Don't Know to Ask (feat. Amanda Rotondo)

Tue, 25 Jul 2023 09:00:00 -0400

Amanda Rotondo, PhD discusses her book chapter "Ask Participants to Tell You What You Don't Know to Ask" and provides some insight about building team empathy in a remote world.

Have a Well-Rounded UX Research Toolkit to Maximize Insights

Tue, 11 Jul 2023 09:00:00 -0400

Dan Berlin discusses the pitfalls of relying too much on unmoderated usability studies and missing out on deeper insights.

Follow These Principles of Gestalt for Better UX Designs (feat. Erin Malone)

Tue, 27 Jun 2023 09:00:00 -0400

Erin Malone discusses her book chapter "Follow These Principles of Gestalt for Better UX Designs."

Designing for Behavior Change (feat. Amy Bucher)

Tue, 13 Jun 2023 09:00:00 -0400

Amy Bucher, PhD, discusses her book Engaged: Designing for Behavior Change, and provides practical tips to UXers who want to incorporate these methods into their work.

Designing and Content Strategizing for Trust (feat. Margot Bloomstein)

Tue, 30 May 2023 08:00:00 -0400

Margot Bloomstein, author of the 2012 book Content Strategy at Work: Real-world Stories to Strengthen Every Interactive Project, and her 2021 book Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap, discusses how we can build trust with our users through design.

Don't Underestimate the Power of Coworkers as Usability Participants (feat. Daniel Diener)

Tue, 16 May 2023 09:00:00 -0400

Daniel Diener discusses his book chapter "Don't Underestimate the Power of Coworkers as Usability Participants."

Stuck? Diagrams Help (feat. Abby Covert)

Tue, 02 May 2023 09:00:00 -0400

Abby Covert discusses her book Stuck? Diagrams Help.

The Right Screener Sets Up Your Recruit and Research for Success (feat. Katelyn Thompson)

Tue, 18 Apr 2023 09:00:00 -0400

Katelyn Thompson discusses her chapter "The Right Screener Sets Up Your Recruit and Research for Success."

Taking a Systems Thinking Approach to UX (feat. Jen Briselli)

Tue, 04 Apr 2023 09:00:00 -0400

Jen Briselli, our first guest from outside the book, discusses how to bring systems thinking to UX.

Design Thinking Workshops Will Change Your Process (feat. Theo Johnson)

Tue, 28 Mar 2023 09:00:00 -0400

Theo Johnson discusses his book chapter, "Design Thinking Workshops Will Change Your Process."

The Participant's Well-Being is Your Responsibility (feat. Danielle Cooley)

Tue, 14 Mar 2023 09:00:00 -0400

Danielle Cooley discusses her chapter "The Participant's Well-Being is Your Responsibility."

Leverage Your "Psychologist Voice" for Effective UX Research Moderation

Wed, 01 Mar 2023 12:00:00 -0500

Dan Berlin, editor of the book 97 Things Every UX Practitioner Should Know, and host of this podcast, kicks off season three of the 97 UX Things podcast with a discussion of his book chapter "Leverage Your 'Psychologist Voice' for Effective UX Research Moderation."

Tell the User's Story via Effective Research Reports (feat. Susan Mercer)

Tue, 19 Apr 2022 08:00:00 -0400

Susan Mercer gives tips on producing effective research reports that address business goals

Work Together to Create Inclusive Products (feat. Al Lopez)

Tue, 29 Mar 2022 08:00:00 -0400

Al Lopez discusses their chapter Work Together to Create Include Products and provides tips on fostering a diverse work environment

Embrace a Shared Cadence to Avoid Silos (feat. Christy Ennis-Kloote)

Tue, 22 Mar 2022 08:00:00 -0400

Christy Ennis-Kloote provides tips on how to keep large teams informed and collaborating efficiently.

Frame the Opportunity Before Brainstorming the Solution (feat. Brian Sullivan)

Tue, 15 Mar 2022 08:00:00 -0400

Brian Sullivan provides pointers about not letting solutioning get in the way of brainstorming.

Don't Perform a Competitive Analysis Before Ideating (feat. William Ntim)

Tue, 08 Mar 2022 08:00:00 -0500

William Ntim discusses how waiting to do a competitive analysis can improve your design ideation.

Diverse Participant Recruiting is Essential to Authentic User Research (feat. Megan Campos)

Tue, 01 Mar 2022 08:00:00 -0500

Megan Campos provides practical tips for ensuring a diverse recruit during user research.

Make Learning a Part of Your Design Process (feat. Michelle Morgan)

Tue, 22 Feb 2022 08:00:00 -0500

Michelle Morgan tells us how to make learning part of your design process.

Thinking About the Future is Important for Any Design Process (feat. Liz Possee Corthell)

Tue, 15 Feb 2022 08:00:00 -0500

Liz Possee Corthell provides tips on incorporating futures thinking into your design process.

Create a Design Portfolio That Gets Results (feat. Shanae Chapman)

Tue, 08 Feb 2022 08:00:00 -0500

Shanae Chapman provides best practices for building a UX portfolio

Bring Rapid User Research Methods to Agile Teams (feat. Bob Thomas)

Tue, 16 Nov 2021 08:00:00 -0500

Bob Thomas discusses his experience implementing rapid research at a large company.

Remember the Four Questions of Critique (feat. Adam Connor)

Tue, 09 Nov 2021 08:00:00 -0500

Adam Connor discusses UX maturity in organizations and best practices for critique.

Advocate for Accessibility (feat. Holly Schroeder)

Tue, 02 Nov 2021 08:00:00 -0400

Holly discusses her chapter about advocating for accessibility and provides practical ways for everyone to keep accessibility in mind.

If Designing Survey Questions Were Easy, There'd Be No Garbage Data (feat. Annie Persson)

Tue, 26 Oct 2021 08:00:00 -0400

Annie Persson discusses how to make the most out of your survey questions.

Improve Usability Testing with Task Cards (feat. Todd Zazelenchuk)

Tue, 19 Oct 2021 08:00:00 -0400

Todd Zazelenchuk discusses the various ways task cards help improve usability studies.

Plan User Research with the Customer Question Board (feat. Julia Cowing)

Tue, 12 Oct 2021 08:00:00 -0400

Julia Cowing discusses her chapter about a method to choose the right UX research method for your questions about end-users

Sell Your Design Ideas with Trust and Insights (feat. Benson Chan)

Tue, 05 Oct 2021 08:00:00 -0400

Benson Chan discusses his chapter about gaining trust through design insights

Align Your Team Around Customer Needs via Design Workshops (feat. Shipra Kayan)

Tue, 28 Sep 2021 08:00:00 -0400

Shipra Kayan discusses her chapter about how workshops can help align teams and stakeholders

Implement Service Design in Your Practice (feat. Eduardo Ortiz)

Tue, 14 Sep 2021 08:00:00 -0400

Eduardo Ortiz chats about service design and how it can be implemented in an organization.

Don't Forget About Information Architecture (feat. Joe Sokohl)

Tue, 07 Sep 2021 08:00:00 -0400

Joe Sokohl discusses how information architecture is the backbone of a good design.

Boost Your Emotional Intelligence to Move From Good to Great UX (feat. Priyama Barua)

Tue, 31 Aug 2021 08:00:00 -0400

Priyama Barua discusses how emotional intelligence can help a practitioners in their UX careers.

Know These Warning Signs of Information Architecture Problems (feat. Kathi Kaiser)

Tue, 24 Aug 2021 08:00:00 -0400

Kathi Kaiser discusses finding and addressing information architecture problems in your design.

Design for Content First (feat. Marli Mesibov)

Tue, 17 Aug 2021 08:00:00 -0400

Marli Mesibov discusses her chapter on designing for content first.

Put on Your InfoSec Hat to Improve Your Designs (feat. Julie Meridian)

Tue, 10 Aug 2021 08:00:00 -0400

Julie Meridian chats about her chapter about improving designs by employing an InfoSec lens

Improve Communication and Encourage Collaboration Using Sketches (feat. Anna Iurchencko)

Tue, 03 Aug 2021 08:00:00 -0400

Anna Iurchencko discusses her chapter about using sketches to improve communication

Assess Usefulness and Desirability Early in Product Development (feat. Mike Hawley)

Tue, 27 Jul 2021 08:00:00 -0400

Mike Hawley discusses his chapter about using design artifacts to get more out of your formative user interviews.

Data Alone Does Not Create Empathy, Storytelling is Key (feat. Kyle Soucy)

Tue, 20 Jul 2021 08:00:00 -0400

Kyle Soucy discusses her chapter about how we can improve our research readouts by focusing on the presentation, not the report.

Not All Interfaces Need To Be Simplified (feat. Morgane Peng)

Tue, 13 Jul 2021 08:00:00 -0400

Morgane Peng discusses how enterprise, information rich interfaces don't necessarily need to be simplified.

Embrace Your Ignorance (feat. Jon Robinson)

Tue, 06 Jul 2021 08:00:00 -0400

Jon Robinson discusses his chapter about staying humble in our UX work.

Personas with Emotions and Behaviors are More Valuable (feat. Cindy Brummer)

Tue, 29 Jun 2021 08:00:00 -0400

Cindy Brummer discusses her chapter about maximizing the utility of personas by focusing them on behaviors.

Include Non-Users in Your Research (feat. Becca Kennedy)

Tue, 22 Jun 2021 08:00:00 -0400

Becca Kennedy discusses her chapter in the book: Include Non-Users in Your Research.

Visualize Requirements During Workshops (feat. Kristina Hoeppner)

Tue, 15 Jun 2021 08:00:00 -0400

Kristina Hoeppner discusses her chapter about visualizing product requirements during workshops.

Know the Difference Between Experience Mapping and Journey Mapping (feat. Darren Hood)

Tue, 08 Jun 2021 19:00:00 -0400

Darren Hood talks about his chapter from the book 97 Things Every UX Practitioner Should Know: "Know the Difference Between Experience Mapping and Journey Mapping."