Service Without Excuses With Rob M Lyon

Why Are You So Damn Negative?? The Glass Doesn’t Have To Be Empty!!

Thu, 08 Feb 2024 18:00:00 -0500

Well, it’s been a minute guys, and I definitely missed you!!

Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process.

Many years ago I was told by a yellow pages salesman (if your over 40) the you understand lol what the hell I am actually talking about. He asked me a quick question about how busy I was at the time, being, I just started the business, and spent a small fortune much more than I could afford on these yellow page print ads that it was extremely slow, and it was very frustrating.

Even though the last thing I wanted to hear was give it time as I was going broke, but the advice he gave me was mind blowing. He said I don’t care if you have no work on the books, never tell a client or customer that you’re slow as they don’t want to deal with people that are busy. No matter what always be seen as busy and needed and your book and convert many of your jobs. He spoke the ultimate truth, and from that day on, I was never available same day, even though I had nothing going on to give the client the impression that I was needed and wanted by other customers.

I even talk about, my life-changing experience when it came to medical issues and needing to see doctors that weren’t available for months at a time. When I think about if the doctor says I can see you tomorrow either it’s very bad, or they most likely are, and I don’t want them giving me medical advice. It’s always good to be a little bit of both optimistic, as well as pessimistic, but if it takes over your world, and all you see, is the dark and negative in things, it can, and will destroy everything around you. Not just your business life, but your personal life as well..

In this first podcast of 2024, I discuss some of the things I talk with my friends and followers on different social media sites as well as email questions I receive. This was something I saw over and over and felt it was good to discuss. As always ty for your support, and please feel free to visit me at Robmlyon.com or download my free course at go.robmlyon.com
And or visit our sponsor at ProdigyPro.io “The Ultimate Service Business Marketing Software “

Please like and subscribe wherever you watch or listen to this app and again, thank you I am truly humbled by you!!

Do You Standout?? With Evan Carmichael

Mon, 22 Jan 2024 16:00:00 -0500

This was a lost interview that I did with a great Evan Carmichael last year!!

In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube sensations. From Joe Polish, Brian Tracey, Tony Robbins to Jay Abraham and beyond he is the absolute king at this platform.

In this episode of the service without excuses podcast, we discuss even beyond the YouTube options, but get into more personal branding and how to get your service business to stand out above others utilizing your messaging to the right person at the right time

When I first talk to Evans office, it took us a full eight months in order to set up time to do this interview. The information that you were here can transfer not just any service based business, but any company that wants to grow and scale their options to a large audience which is typically whatever speaks to as a wildly, successful book, author, Speaker, and consultant

To find out more about him, go to believe.evancarmichael.com or his YouTube channel with nearly 4 million subscribers YouTube.com/@Evancarmichael

Why Your Next Hire Can Kill or Save Your Business!!

Thu, 09 Mar 2023 15:00:00 -0500

You Heard me right, the next hire you make can build or destroy your business!!

Tough words, but honest

In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.ca

In the challenging market we have today , hiring the right candidate for the right job at the right company is more important than ever

In this Episode of the service without excuses podcast we discussed this in great deal over and over discussing what he measures to look for and how to recruit as well as where

Your perfect technician, or employee might be right around the corner and much closer than you think however without properly looking at all the metrics involved it can also be your most costly

In my personal opinion, this is one of the best things you can outsource to the right company similar to Chris’s

Having the right knowledge and insights when hiring, those that can help your company grow and scale beyond your wildest dreams are crucial

For more information, please go to Hire4me.ca or to learn more about Chris himself, please go to Chrishanna.ca

We want to thank our brand new show sponsor prodigypro.io, They were one stop shop when it comes to automating your marketing. They have three specific memberships that work in conjunction with where your business is right now, at a price point unmatched for what they are doing.

We also want to thank our longtime sponsor SoTellUs.com/RobLyon for helping out the podcast with your incredible review software that helps you capture in real time how your clients feel about you and how to expand that to drive in additional business

Feel free to visit Robmlyon.com and sign up for our email list or will send you are free mini course (Five Things Every Service Business Needs To Know Now) to survive at go.Robmlyon.com at $57 value yours FREE!!

Please like and subscribe wherever you listen to your podcast app no matter if that’s iTunes, stitcher, Spotify, Google podcasts, no matter where !!

Ty again, Rob

Why Overcoming Objections Is Critical To Your Business

Thu, 09 Mar 2023 11:00:00 -0500

One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, having some minor success you may be OK upfront, but in the end the results will not be what you want them to be.

Selling a product or service is about how you and your client relate to one another, the more commonalities you have about things that will benefit him or her, the easier the transaction will go. How you relate to someone and how their body language reacts will become a template (or a data bank) for how you can and will overcome objections and have a significantly better time selling.

In episode 113 of the Service Without Excuses Podcast we do a deep dive into the psychology of why and how it works it works including several examples on how to spot certain habits that will help you be successful.

We again want to thank our sponsors at prodigypro.io for the continued support, I highly recommend you go and visit this website to learn how you can use the power of automation and marketing together to have a reliable and systemized approach to growing your business, all in one place.

Feel free to also go to go.Robmlyon.com and download our mini-course (5 Things Every Service Business Owner Needs To Know Now) with the downloadable workbook and another small bonus. Just leave your email and we will send it right out.

Help, I Think My Fence (Business) Has Fallen Down!!

Thu, 09 Feb 2023 12:00:00 -0500

One of my clients emailed 📧 me in a bit of a panic

She said, and I quote ”Help, my fence is falling down 👇

After a second or two, I was able to put what she was asking together

Her rate of attrition was very high, and she was losing customers and clients faster and faster

My first question was, what are you doing to keep them?

I often refer to clients with this, Where is your fence lying at??

If it’s half way down, that’s one thing but if it’s on the floor something has to be done quick 🏃‍♀️ 🏃‍♂️

In the podcast recording I did today, I took a small clip just dealing with DM or direct mail

Ps, I go into the other 2 examples as well on the full 14 Min episode!!

You never want to wait till you have a problem to handle the problem, being proactive, is literally a sure fire way of success

The military is a great example of usually being very proactive going through training that never really stops hoping for a day that hopefully never really comes!!

Treat your business the same

Please see the link below

#robmlyon #servicewithoutexcuses ⬆️ 🆙 🔝

Please Like 👍, Share, and Comment 👇

“Isn’t it time Good Things Come To You For A Change” with Heather Havenwood!!

Wed, 01 Feb 2023 11:00:00 -0500

We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us.

It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. If you ever visit a power plant (which most likely you never will) there are a lot of features on the wall that operate their system. Even though that’s extremely important, at the end of the day all we care about what the electricity produces and the fact that we are most likely saving money if it’s being done efficiently.

Even though as business owners (we like to think were the head of the business) and we might be the brains we still need an automated system to run it, our operational system or CRM program is vital to not only your sanity but the growth of your company and its ability to scale.

In this podcast, I talk with industry expert Heather Havenwood about a true solution of bringing it back to your plate. What I mean by that is having a CRM system designed around your needs with the support to match. If you’re anything like me, you need it to do the functions of your business with room for growth, not some over bearing and over redundant headache!!

Heather Ann Havenwood, Award Winning Media Mogul, Top Direct Response Business Marketer, Author of the top selling book: SEXY BOSS™: How Female Empowerment is Changing the Rulebook in Business, Author of Power Guesting: How to Get Leads and Grow Your Business Online with Podcasts. She was recognized by The Stevie Awards as 'The Most Innovative Woman of the Year - in Social Media for 2020', named 'Top Media Mogul 2020' by the Woman of Achievement Association for her work with women. From making her first dollar online back in 2001; Heather Ann is now on a life legacy Mission: To Help 1,000,000 people to Start, Launch and Grow a successful knowledge based business online. She whole heartily believes that every person is an Influencer and a Leader, and it is time for their VOICE to be UnCAGED, to be heard, to Shine and to EARN Six-Figures and beyond!

Find out more about her at Heatherhavenwood.com today

Ty again to our sponsor So Tell Us at Sotellus.com/RobLyon for the worlds greatest review management software!!

Q&A for 1/23/23

Mon, 23 Jan 2023 10:00:00 -0500

This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business. Question number one comes in from Jim about how often should I market my service business, question number two comes from Bobby and he asked about a maintenance schedule and how often she regular maintenance be done on your service trucks question number three came from Alan we talked about a top level employee that has some issues and has had three right ups in the past. Her question is how long should I put up with this or when should I cut the cord.

As always, we want to thank her guess for writing down questions and sending them to us so we may answer them in a timely manner. We have changed the format of this that, instead of live, we will usually record this separately with a question sent to us letting them know we will be going over it. The production quality is much better and we can actually use it as an audio recording for people to learn from as well versus alive that can go on a bunch of different directions.

We still do plan to do live shows I will do them less periodically, focusing heavily on the Content, specifically helping each other

For more information and a ton of extra content to help you build your business go to Robmlyon.com today , We will even send you our mini course a $57 value free of charge just for signing up with absolutely no strings attached!

I Can't Believe It, I’ve Been RIPPED OFF!!

Tue, 17 Jan 2023 13:00:00 -0500

I can’t Believe It, I’ve been Ripped Off

I guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that we were blamed for doing something just about statistically impossible. We were blamed for not just ruining one door, but SIX

I was personally shocked and horrified that somebody would be so blatant to blame us for something that literally could not have happened and hasn’t happened to anyone else that I know of, after nearly 30 years in the service industry, I have never seen something so obvious, but now we’ve entered a new era of prequalification. We have check lists And systems in place to cover us from the standpoint of cleaning, including pictures of the areas, but not of all the defects that were there prior to our arrival. We cleaned some tile and grout in stone and a clients house that we felt a little edgy about but still did it anyway only to have them not blame us for the cleaning job but we must’ve sucked their doors that were easily an inch or more off the floor.

While we do maintain a 100% moneyback guarantee on the quality of service this is not what we had in mind when we put into motion 4 1/2 years ago here and I’ve done it since 2005 with all of my companies. My question to you is if you run into something very similar to this and how do you handle it we make sure we’ve had we’ve had. Well, we do maintain a 100% moneyback guarantee on the quality of your service. This is not what we had in mind when we put it into motion 4 1/2 years ago here and I’ve done it since 2005 with all of my companies. My question to you is have you run into something very similar to this and how do you handle it? We’ve made sure we’ve had SOP’s in place to make it an easy process for both us and our clients, and now we are about to revamp that slightly. Do you have systems and procedures in place if or, when this does happen, my suggestion is most do not, and unprepared as I was even with all my years of large franchise experience.

Make sure these become part of your future standard operating procedures because you never know. Feel free to subscribe wherever you listen to this podcast at no matter, if it’s iTunes, Spotify, Stitcher, Audible , Google Podcasts or more (we are listed on over 100 and visit Robmlyon.com today and subscribe we will even send you a free mini course five things every service business owner needs to know now a $47 value. We also want to thank her sponsor, so tell us at sotellus.com/Roblyon The best review management software on the planet

Are You Really a Leader??? Let’s See!!

Mon, 16 Jan 2023 15:00:00 -0500

It’s a common challenge all over the country, leader ship is never natural born it’s always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the principal ingredient in scaling. A business, you can learn to market till the cows come home, but without this in your arsenal, you’ll never build out.

In episode number 109 of the service without excuses podcast we discussed this with leadership, Coach and consultant Chris McAuley with those decades of experience down in the trenches successfully building and molding future leaders. I always put leader ship right there with salesmanship both are fine craft, and they to be home in refined to change with the vast environments

Leadership is not for everybody, but if you are the right person that wants to grow and has a passion for mentoring others, this is a straight path to an incredible career, or an incredible opportunity for your business, both of equal proportion.

We want to thank Chris for being on the podcast today at https://www.chrismcauley.co/ as well as more about our our sponsor So Tell Us at SoTellUs.com/RobLyon where you can explore what I personally feel is the best review management software on the planet, no matter if it’s a video review or it needs to be distributed correctly and quickly I personally feel there is no better.
Also, feel free to go to our website Robmlyon.com and visit the resources page, or blog page, or even this podcast and sign up for email list or will send you our Ecourse “5 Thing Every Service Business Owner Needs to Know “ NOW!! With the workbook, it’s free for you and a $47 value a way of thanking you for trusting us. You can also subscribe to this podcast wherever you listen them to at, no matter if it’s iTunes, Spotify, Stitcher, Google Podcasts or more.

Am I being Catfished?? Why are they doing this??

Wed, 11 Jan 2023 12:00:00 -0500

We recently had someone messages saying that they felt their business was being quote unquote “Catfished”, no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone they were not on dating apps. But I did get me thinking, have I actually been catfish as well in the past and the truth is yes!!

Cat fishing is nothing more than someone trying to prank your business and your reputation by writing bad things about you. We’ve all been there whether it’s been that restaurant on yelp or a bad review on Google, we’ve all had to deal with people that have said less flattering things about us and if you haven’t, give it time.

I know it’s hard to believe but there are some extremely envious people out there that can’t get past someone else succeeding even letting it consume them seeing them as the ultimate competition and that they are out to put someone out of business. It’s an extremely unfair way, and almost all cases can result in a civil litigation and even in some areas a criminal issue.

Writing something about another person that is known to be faults for your own benefit is its own version of committing fraud, and even though like I said above most likely you can’t be prosecuted for it, you can’t be responsible in court in a civil manor. In this podcast they discuss ways to not only fish that person out, but to try and resolve it peacefully without it leading to further damage.

As always we wanna thank our sponsor so tell us at sotellus.com/RobLyon for sponsoring the podcast and as always feel free to visit Robmlyon.com today for more business building tips in our resource area.

Why Would They Want You??

Thu, 05 Jan 2023 21:00:00 -0500

We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to them or unprofessional. I am currently in Chandler Arizona visiting relatives and I noticed while traveling around the many service companies had their vehicles clearly marked and appeared to be extremely professional. Now I don’t really know these people but yes I did look up the reviews and they seem very legit, but if people don’t like you they won’t buy from you.

The other day I was sitting in a conference run by the great Jay Abraham Along with the legendary Tony Robbins and Joe Polish. One of the service companies was a high-end HVAC service claiming that they do very strange and background checks on their employees and that was the main reason to charge higher prices because they were getting experienced and safe technicians. Your customers and clients already expect that the staff members they are gonna deal with in their homes or businesses are not three time felons or anything of the sort. They obviously expect you to send people that are competent enough to do the job, so these are never reasons customers and clients would choose you. I highly suggest you write down the five top reasons people would want to hire your service or buy your products, trust me it’s not as easy as you think and you have to make it somewhat unique to you. “Remember people are telling their customers And clients pretty much the same thing”

I invite you to go to our website Robmlyon.com And subscribe to our email list, we will send you a bunch of custom private information that I don’t share with all of our regular subscribers here on YouTube or any other social media platform. These blogs were sent directly to our email subscribers a few times a week and can help you really grow your business, and as a bonus we will send you our mini course Five Things Every Service Business Owner Needs To Know NOW!! (It’s a $47 value)and we will rush it over to you!!
While your at it visit SoTellUs.com/RobLyon, they sponsor the podcast and we could not do it without them.

Are You REALLY Getting the Reviews you need to grow??

Sat, 31 Dec 2022 15:00:00 -0500

In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times, the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn out to be extremely expensive both and lost revenue and reputation . If you don’t collect the reviews and efficient and consistent manner you most likely will never know if they were not happy with the job as most never say anything, they just tapped out when it comes to your company.

Implementing consistent system like we talked about in this podcast can help you not only grow your business from a reputation standpoint, but also as an income stream that you most likely never knew you had. I bring out examples that I wrote about in the book welcome to the review society as well as the master course that goes along with it, in the master course we take a major deep dive into the collection system but in the podcast we give you some great ideas that are part of that that I will just about virtually guarantee your success with as long as you’re following a high level of service and commitment to your clients.

For more business building tips please visit us at Robmlyon.com and sign up for email list where will send you our mini course “5 Things Every Service Business Owner Need To Know NOW” it’s a $47 value and we will send it to you for free with absolute zero commitment on your part. My goal is to give you as much business building information to help you grow profitably and scale your service company based on 30 years of experience running and owning multiple companies.

I hope everyone has a prosperous and great beginning of 2023, we have many more guests to come and many more podcast record!!

Why You Need to be a "GO GIVER" in your service company

Fri, 30 Dec 2022 15:00:00 -0500

Many service professionals in fact many entrepreneurs think about what’s in it for them, and although that’s an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a form of a bond with service companies that they are very happy with, from my experience there are many more they’ve had a poor experience and when they find somebody it’s almost like gold. In the service industry it’s not like selling a product they are getting you and the reputation you’ve worked hard to build up.

An episode number 105 of the service without excuses podcast we talk to Hall of Fame speaker and the legendary Bob Burg, he is most famously known for the book that he co-authored “The Go Giver” among any other as part of the franchise of books he has written. To give you some perspective the latter name book has sold well over 1 million copies, just so you know without question he is the real deal.

Going into 2023 now more than ever you need to separate yourself from your competitors, and spending more money is not always the best solution. Being customers and clients have built up this bond with your service company they value the way they are treated. The better the way you make them feel the more invaluable you are seem to them, in this podcast Bob gives numerous examples from all of his books and how you can stand out using some very simple shifts in your mindset and actions. There are an absolute mountain of nuggets filled with information to help you grow your service company to be invaluable, learn to be a go giver!!

To find out more about Bob, please visit Burg.com And sign up for his awesome emails delivered five days a week with amazing content.

And for more business building tips, feel free to subscribe to our email list where we deliver a lot of separate Contet away from our normal blogs at Robmlyon.com we will even send you our mini-course absolutely free (a $47 Value) on the five things every service business owner needs to know now, I promise you don’t wanna be left behind on this one and an added bonus you will never be spammed, we respect your privacy. Please enjoy!!

Strategy V Tactics Think Before You Act!!!

Thu, 29 Dec 2022 20:00:00 -0500

Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going into some Uncharted waters for businesses however historically many great businesses restarted and groan and down economies, ironically some of the biggest still today or no different and from personal experience I will completely agree.

Creating diversifications in your business that are similar in nature to what you’re currently offering would be a great place to start. Diversifying into things that you’re not familiar with may be a bit risky for a while even the financing will be a bit tight. It’s definitely time to think outside the box and step up the level of service you most likely are currently giving. Make a list of the top six reasons people would hire you versus your competitors today because these are the reasons they will pay you better than most.

For more business building tips please visit Robmlyon.com and subscribe to our email list. We will send you our 25 minute mini-course “5 Things Every Service Business Owner Needs To Know NOW” It’s actually more relative now didn’t even run the past month. These are five things that can separate you from most your competitors in your marketplace, it’s a $47 value and you can get a free by subscribing. Also download this podcast wherever you listen to them at and we thank you again for spending your valuable time with us.

How Expensive is it to Really loose your People?? $$$$

Tue, 27 Dec 2022 11:00:00 -0500

In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy task, but now we found out how truly expensive it is, and when you find out it’s the cost of a luxury car many times to find a new it hits home.

Most of us if not all of us know the euphoric feeling when you found the right coworkers in team members for your company, I called firing on all cylinders and if you’re a four-cylinder service company you’re smaller in size , likewise if you are running on 8-10 cylinders it may cost you a lot of gas but still well worth it. It is not only expensive but also emotionally draining to start over with new team members there is zero doubt about that. I talk about in episode number 103 of the service without excuses podcast the true seen and unseen toll it takes upon your organization.

There’s an old saying hire slow and fire fast And this could not be more true than right now as of 2022 going into 2023. It’s extremely relevant to have a mentoring system in place during her on boarding and hiring process, without the systems in place you’re most likely due to fail and realize the true cost associated with not doing things like this. In our coaching consulting company it’s a requirement for clients to have these things in place and we’ve seen a real impact when it comes to retainment even in our own service company which is the guinea pig from any of our models. Take the time to have things implemented in your business to keep your people not only safe, but happy as well.

For more business building tips please go to Robmlyon.com today and subscribe to our email list and we will immediately send you out our course five things every service business owner needs to know now, this is 25 minutes of pure content and it’s updated every year to keep it current. Also feel free to subscribe to our podcast wherever you may listen to them at whether it’s on our website or iTunes, stitcher, Spotify, Apple podcast etc. thank you again for spending your valuable time with us and we hope you found tremendous value.

What the F*** is Positioning?? Do I Really need to Know it??

Mon, 26 Dec 2022 11:00:00 -0500

I was recently asked by one of my mentors (a pretty famous one ironically) why the F*** I stopped doing the podcast Service Without Excuses. I explained him everything from time and having to refocus my other business interest, to I needed more family life, to excuse after excuse after excuse. It’s something I preach against every single day when I talked to entrepreneurs, work with them, or teach them. He asked me the same Y, time after time and said to me something that actually changed my entire thinking if not my world. He said you preach about no excuses but yet that’s all I seem to hear out of you. Tough words from somebody that is approximately 10 years younger than you and has a fraction of what you believe is experience.

After drowning in my own pathetic pity, I decided that he was absolutely right because he was. My mission in this world has to become a resource and help those around me not to have to learn the hard lessons that I did from being pigheaded and frankly moronic. Now I’m not into self deprivation lol, but when it’s deserved it’s deserved and I needed to hear this.

Going fast forward I decided on today’s podcast of the brand new show of the Service Without Excuses podcast episode number 102 to discuss what I believe is the thing I’ve been able to help others the most with positioning. Positioning is in just about everything you do in a business let alone your life, this person asked me do I really need it don’t I just need to be the best marketer of my service. He’s right it’s extremely important, however Positioning is in marketing as well as every other part such as operations, diversification, systems, sales and we could go on and on. What we teach our clients and our coaching consulting company is to master the positioning by using many of the resources they already have, but to fine-tune each part squeezing as much juice out of each pole position that they can.

This is why I’ve decided to return to this podcast and continue to do so I have to re-focusing my time and realizing what is most important in my professional life. I have the support of my family which is everything to me. Get ready for more incredible gas and some amazing episodes where we can both learn from these amazing people.

For more business building tips including a free copy our 25 minute course five things every service business owner needs to know now go to Robmlyon.com now and subscribe by leaving your email. We promise we hate spammers like everyone else I will never do so I want to give you as much information that will be valuable to changing your life one podcast at a time.

Strategy over Tactics, are you forgetting what it takes to win??

Mon, 14 Mar 2022 15:00:00 -0400

We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on the defensive or the tactical side, but one of the things that gave them a big advantage is knowing that they could plan a strategy based on the experience to have the wrong country and how to defend it properly. As of this recording in March 2022 Russia is made an unprovoked invasion and has caused mass destruction to the people of Ukraine. One of the lessons that Russia should learn is that strategy is very important and I’m sure many other generals know that, however without having a tactical ability to maneuver they have been on the downside and my opinion is that they are losing this war. For example Russia forgot about the fact that Ukraine during their mud season he’s like no other place on earth, the fact that they’re all-terrain vehicles were not able to maneuver through this therefore getting stuck. Russia is no active temporary or full-time base close to the conflicts going on in the Ukraine, this gives major kudos to those defending our country. The lesson you need to learn from this when it comes to your business is it all those strategies extremely important, without a tactical way to complete the task or the implement you will lose. We want to thank our sponsor so tell us at sotellus.com/RobLyon Were you could test drive the worlds greatest review management software, capable of giving you both online, recorded, as well as video testimonials to help grow your business through distribution. We use it here at New Jersey’s best and are thankful they have graciously sponsored our podcast. Also feel free to go to Robmlyon.com Today and sign up your email. Please feel free to subscribe and like at our Facebook page or anywhere else to download our podcast.

When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??

Mon, 17 Jan 2022 12:00:00 -0500

Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swiftly than dragging it out. In this situation I discuss the efficiency and the true leader ship skills of an effective manager. One of the questions I was asked for me during my consulting with a service company not long ago was just that, and her statement was my manager just sucks lol. Now I’ve heard over and over about problems with managers or leaders and how they make their day very difficult as well as many other things, but to come out and say my manager sucks caught my attention and therefore the title of this podcast. And it we discuss the primary roles of a manager or even a leader for that matter and what their job title is and how they are supposed to complete their job for my experience and service business. If your manager or direct leader does not know how to balance the time and affectively Lead and manage it correctly or as we even got into have your back when you were pushed too far Above the amount of workload that you can handle with the staff that you have. It is their job to be a direct liaison between you and the senior leader ship or ownership when this happens, if they can’t for whatever reason yes I would say they are a lousy manager. Even if they are good to day-to-day tasks and able to communicate someone effectively, they are no different than a coach and a football game. His or her job is to be the direct leader ship to you, but also know when you’re pushed to max or can risk injury that you should not go on the field. It’s their responsibility to go to their general manager or owner and say they’re at their maximum limit this is as far as they could be pushed and actually some relief is in order. The primary role of an effective manager is communication bar none, and I communication goes to all sides. As always we want to thank our sponsor sotellus.com/RobLyon For the constant steady support of this podcast, we ask that you visit them and check out the worlds greatest review management software for the service business sector. I will go even as far as to say any business needs to develop this as a system in their business of growing and maintaining the relationship you have between your current customers, and your future clients as well. Also feel free to visit us on my website at Robmlyon.com or you can even email me a question as many do to rob@robmlyon.com

What your customer and clients think about you is much different with Dr. Michael Solomon!

Wed, 12 Jan 2022 00:00:00 -0500

It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whistle‘s we can offer to them. In this podcast with our guest Michael Solomon we discussed just that, Michael is a professor at St. Joseph’s University in Philadelphia, he discusses in great detail what we think about why clients by it’s not necessarily align with how we market our services or even how we feel we treat our customers and clients when they decide to hire us. With Michael’s 30+ years of marketing experience in teaching us about the past and present generation you get a real close eye look at what’s relevant in today’s market. I want to thank Michael for his time and dedication to understanding this very is veryI want to thank Michael for his time and dedication to understanding this very specific part of a service business, or for that matter any business. You can find out more at Michaelsolomon.com or you can buy his latest book “The New chameleons “ on amazon at https://www.amazon.com/New-Chameleons-Connect-Consumers-Categorization-ebook-dp-B08PQ2B8XH/dp/B08PQ2B8XH/ref=mt_other?_encoding=UTF8&me=&qid= . We also want to thank our sponsor at sotellus.com/RobLyon to find out more about the worlds greatest review management software. We were diligently at New Jersey‘s best and would recommend anybody with a service-based business to find out more. Thank you again and please subscribe to where you listen to podcasts at or at robmlyon.com today!!

What Exactly is a COACH & What Does A CONSULTANT Do??

Mon, 10 Jan 2022 17:00:00 -0500

In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is extremely measurable upfront for the most part. It can encompass everything from leader ship training to tactical training with your front line technicians. It has a clearly defined plan of action that usually becomes part of multiple levels in the business, for instance if senior leader ship needs to reach an objective that can be part of the long-term consulting portion of hiring a professional. A coach can follow up in format and can help the person maintain what has been accomplished by the consulting portion in advance, just like in sports coaches needed to mentor and help lead even the best. There’s no mistaking that Tom Brady is probably the greatest quarterback if not one of the greatest players to ever be part of the NFL, however Brady has an onslaught of coaches that help them achieve the end goal at the end of the game THE WIN!! No I think we can all pretty much agree that Tom knows how to throw the ball and knows how to score a touchdown in the clutch every single time without anyone’s advice, but there are things that Tom or any other pro athlete does not see when they’re on the field and that’s where their coaches come in. Think of a consultant as much like a general manager for sports team that gets the talent put together and gets the organization stable in order to grow the company. Once that consulting side is done the coach comes in and helps get the team to the super bowl in their perspective businesses. In this podcast I break down in great detail including examples of what it should be doing for a company, and it gives you a great insight on when or if you need to hire a professional to help you get to that next level. As always we also want to thank our sponsor sotellus.com/RobLyon for continuing to graciously sponsor our show, feel free to go out and check them out to explore what we feel is the worlds greatest review management software. It’s a corner stone of what we do here in New Jersey’s best and can’t see any reason we would ever change. Please also like and subscribe wherever you’re listening or watching to this podcast at or visit Robmlyon.com today!!

When is it time to Let an Employee Go? How do I Know??

Wed, 05 Jan 2022 16:00:00 -0500

And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fire fast and I don’t believe this is any different. In a business you’re supposed to take your time to make a logical and rational decision like anything including personal relationships, but sometimes it’s best to put in an to things that inevitably won’t have a great outcome for either side. You never want someone working for you that is just going through the motions while trying to make the employer happy while not getting fired in the process. You should look for certain measures or benchmarks when it comes to how an employee is doing on their job, and if there are certain things that are sticking out when it comes to your company. We discussed for just a few minutes this very topic and when it might be the right time, we also discussed and I definitely will not be the right time leading into a poor situation for everyone involved. Want to thank our sponsors as always sotellus.com/RobLyon Well you could test out the worlds best review management software. Here at New Jersey’s best we have a new and already influenced in a positive manner buyers that are ready to hire a company. As always please stay safe out there and subscribe to the Service Without Excuses podcast wherever you listen to or at robmlyon.com today!!

Why it's important to make the right impression the first time with Joe Baracata of Joebaracata.com

Mon, 20 Dec 2021 17:00:00 -0500

Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of any business, however making something memorable that can’t be re-created a second time means the margin of error needs to be kept to a minimum. When you were working with your clients to give them a day that is even beyond the imagination and for the most part a day or they will never forget for the rest of their lives you know you have to be a cut above most. In this podcast episode number 10 of season 3 we discuss this with my friend Joe Baracata leader the very popular wedding and private event band that bears his name. Over the years Joe and the members of his group have built a reputation of impeccable levels of service and delivery when it comes to the music and entertainment they deliver, and then this podcast we discuss many key elements to what I believe is the hardest business in the world the music business and even more importantly the live entertainment wedding business. This podcast was action packed for nearly an hour and 40 minutes of incredible content coming from Joe’s many years of experience and dedication hard work he has to mastering his craft. Now many would think in the music business mastery net craft would be being a great musician, now that is part of it but the other part is the music business side. There are a ton of great stories loaded into this podcast that is one of the longest on record we have done to this point. I want to thank Joe for his incredible generosity with time and as always I want to thank our sponsors so tell us or sotellus.com/RobLyon to test drive the greatest review management software I believe on the planet and a key pillar to the foundation behind newjerseysbest.com. Feel free to subscribe when you listen to your podcast app or to Rob M Lyon on YouTube as well as robmlyon.com. Also to learn more about Joe Visit joebaracata.com as well as 908-890-3040

Should I grow or "Scale" My Service Business?? Is it Time??

Mon, 20 Dec 2021 11:00:00 -0500

When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore growing your business through this method, and then there’s companies like five guys burgers and fries which are growing their business model through franchising. Both can work very well and both started with one single location before scale was even a thought. I tried to bring questions that I get from my coaching and consulting clients into the podcast when they been asked multiple times, and even though everybody’s a little bit different There are definitely some similarities between each. Do you want to scale profitably and efficiently and that require systems and training in order to get there. As I’ve talked about in my past podcast with people like Al Levi Who have mastered this and train companies all over the country and how to become an efficient machine for business, this is a personal decision you need to make between you, yourself, and you. There is no quick overnight answer and there shouldn’t be, but as always we give potential clients a free 30 minute evaluation to discuss this before we ever talk about working together. In this episode of the podcast we discuss scaling, the economy of scale’s, and if and when this direction is right for you. We want to thank our sponsor as always so tell us at sotellus.com/RobLyon for the tremendous sponsorship of this program and helping it to come to life, without that help most likely this wouldn’t be possible. Feel free to like and subscribe at whenever you listen to your podcast at or visit Robmlyon.com today and subscribe to our email list. Ty again and please enjoy!!

Are You a Natural Born Leader?? Most likely not or everyone would be a General!!

Fri, 17 Dec 2021 13:00:00 -0500

One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership potential having a type personality, but true leader ship comes to experience, mentoring, and training. If natural born leaders existed, everyone fresh out of Boot Camp would be a general in six months,, we know for the most part less this person was a prodigy that would be impossible. Making tactical battlefield decisions does not come easily, and neither does running a company. We talk about the fact of being respected not necessarily liked, you’ll get much more with a respect hopefully mutual than any or all of your staff liking you as the perfect boss. We again want to thank our sponsor so tell us at sotellus.com/Roblyon to test drive the best review management software on the planet and one of the true powerhouse systems behind Newjerseysbest.com. Please like and subscribe at your favorite podcast site as well as our YouTube channel Rob M Lyon. There’s also a ton of great resources at Robmlyon.com

What you need to know about the “SEVEN” Main Parts to Your Business, Not The 7000 with Al Levi

Mon, 08 Nov 2021 20:00:00 -0500

We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the seven power contractor explains it it’s action packed podcast what you need to spend most of your time focusing on. He comes from a diverse background of serial entrepreneurs, even though he was financially comfortable at the age of 50 he decided to teach others how they grow their businesses with "Less Stress & More Success". He gives a common sense no holds barred interview and breaks down in a credible amount of information to help you grow your service business. We want to thank Al again for taking a little bit of his valuable time with us. As always we want to thanks our sponsors sotellus.com/roblyon to test out what we feel is the best review management software on the planet. Also visit newjerseysbest.com for your favorite New Jersey service provider. Enjoy and thanks again Al and to find our more about his go to 7powercontractor.com today!!

Selling Vs Marketing Part 2, Which comes first The Chicken or the Egg!!

Wed, 03 Nov 2021 12:00:00 -0400

We have spent some time on this in the past talking about the major differences between what marketing your service businesses, and the selling of your services. In this episode I talk about some simple examples of what the differences from my perspective, think of marketing as the framework of your home that’s being built. You have a vision of what you want and frame by frame as well as piece by piece become the base for what you’re about to do next. When you arrive at the next point you’ll be selling yourself on the extra items you want for your house, that could be a certain bathtub, a type of kitchen cabinets as well as appliances pretty much anything that you decide you want to put into the house after it’s been built. Without that proper framework you wouldn’t be able to put the items in the house in the places that you choose, think about marketing much like this with the after effect which is selling. I even talked about examples of our lead singer in the band I play in which has a habit of going out talking to people that come to see and support the band, he is extremely good at it talking about what we can do and more about us. He has always seen that in the past as selling, which in fact he is actually marketing very well with the final result at the backend of being a sale of hiring a high-end party band. I also talk about examples from marketing mentors like Joe Polish that really has to find a difference between the two so well in the past, even examples of what direct response marketing is and how effective it is at proceeding for sale. We also want to thank all of our sponsors whom without we could not do this podcast. Please visit sotellus.com/roblyon to test try this incredible system and how other peoples feedback will help you gain market momentum. Also check out newjerseysbest.com for the best service professionals in the garden state. We also appreciate it when you go to a website robmlyon.com to subscribe to our email list or as well to our YouTube channel Rob M Lyon!! Thank you again for spending your valuable time with us!

What's Your Small Business Financial Health Like?? Season 3 Episode # 6

Mon, 01 Nov 2021 18:00:00 -0400

One of my coaching clients asked me a rather odd question, in particular the fact that he runs A multi million dollar business. His question was I don’t understand what cash versus accrual accounting is, and I’d really like to understand it because my financial people have not explained it to me. Because this to me seems so much it became a great topic , we did one for this episode of the service without excuses podcast. Having a simple financial education and understanding core concepts in your service-based business is crucial to keeping your company afloat day and day out. I just thought of a story an episode of Dave Ramsey which I have a ton of respect for, but in this particular instance he was telling somebody that wanted to open a food truck business, which God knows has a ton of liability on it that they did not in fact have to set it up as an LLC. On this particular factor I could not disagree or shout louder from the hills that that is an absolute moronic thing to do and honestly to say.. This person that was interested in opening their own food truck business was already prepared that that was the common sense way to do it, even though you don’t technically have to you would be a complete idiot to do it any other way. That advice might have gotten them in big trouble down the road if God for bid a lawsuit was ever in sued and they had no protection against their personal assets. This is coming from an extremely credible financial expert which again I have a ton of respect for. But let me ask you something if somebody like Dave Ramsey can make a statement that is actually foolish, is there a good chance your financial experts are giving you everything you need to know? In this episode I talk over and over about getting to know a simple financial education, and how to understand basic numbers in your business including things like simple accounting. We want to thank her sponsor again so tell us, you can visit them at sotellus.com/Roblyon to test drive again what I feel is the worlds best review management software. Also go to robmlyon.com to subscribe to our email list or even our YouTube channel Rob M Lyon

Do You Have A "Systems Driven Business" Episode 5 / Season 3

Fri, 22 Oct 2021 08:00:00 -0400

When we think of systems, most of the time it’s spent on logistics part of the daily, weekly, monthly and even yearly parts of the business. But did you know your business much like the curves in the Mississippi river have turns around major and minor cities and that’s all back in the day goods and services were moved from one location to the other. Your business is absolutely no different it needs to hit these ports or these sections of your business to become part of your operating Stream. And this podcast I talk about a couple of examples of how systems are implemented into a business, in fact I’ll have my friend Al Levi from the 7power contractor on it just a week or two. Al is a true master of this and will be a huge wealth of information. I do expect this podcast to go past 30 minutes so make sure you have a pen and paper or notepad together. Again we want to thank our sponsor so tell us at sotellus.com/Roblyon to test drive the amazing review software platform they have developed. We also ask that you like and subscribe or episodes or visit our website at robmlyon.com. Thank you again and please enjoy

What are the Key Strategies To Growing Your Plumbing Company Right Now!! With Ryan Matthews of My Guy Plumbing

Wed, 22 Sep 2021 11:00:00 -0400

There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest today Ryan Mathews of my guy Plumbing here in New Jersey is a true definition of this, he made sure his company culture was the most important thing therefore his customers will be treated with the utmost respect. His company is growing at lightning speed much due to the determination of both himself as well as his wife Jena. Their reputation is absolutely incredible in the market at shows not just in the positioning and branding but in their online and offline reputation. There’s an old saying work hard, play hard and this is truly a case of that. They are also very active in the community helping to get back because of their success. You can find out more about them at myguyplumbingnj.com .

Do You have a sense of Urgency?? And How is it affecting your business Episode 4/ Season 3

Mon, 12 Jul 2021 13:00:00 -0400

Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgency is needed along with many stories and reasons they should be at the forefront of your business. I always knew a sense of urgency personally as I was raised that way, but when I started my disaster restoration career many moons ago it became all more real because people relied on us 24 hours a day seven days a week number to respond to their emergency. They certainly did not wanna hear any excuses about why they couldn’t get there or why we weren’t able to handle their need, they trusted us and looked at us as a valuable asset but they needed to clean their damage quickly and to get their home back in order. With 2020 behind us and not be able to use that as an excuse anymore as well as a quick launch to the economy customers demands have come back. Think about how many people use Amazon, Just on the merit alone that they will get the product quickly and efficiently as well as without any excuses of why it’s not been delivered. Think about your business and if you have a sense of urgency, does your staff have it, because your customers will demand it going into the future. Please feel free to subscribe to our YouTube page as well as iTunes, Spotify, or wherever you listen to your podcast apps at. Also feel free to go to robmlyon.com and sign up for email as we give tons of goodies away as well as an e-book and a bunch of free information of how you can increase the profits and grow a successful service company. We also want to thank her sponsor so tell us or at sotellus.com/Roblyon to test drive this incredible service that is a game changer for your business. Also be in lookout for my book that will be coming out shortly call welcome to the review society that talks a great deal of the need for your reputation to be above all. Ty again

Battle Lessons That Will Transform your Business, But Your Life with Former Navy Seal Sniper Trainer and 26 Year Veteran!!

Thu, 01 Jul 2021 23:00:00 -0400

Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “The President of The United States”. William Branum tells us a fascinating story of how we came from meager beginnings growing up in Mississippi to becoming one of the most elite individuals in the country, and has no doubt gone through many things that most of us can’t even imagine even on the worst nightmares. He gave himself selflessly to defend our country and it’s a true honor to have him on the service without excuses podcast today. In this episode of season 3, episode 3 we discuss a great deal many of the tactical decisions as well as strategic decisions the guided him thru his career defending our great country. Many other things you were here in this podcast are lessons that can be applied to every business no matter what field or want industry you may be in. William also discusses details behind dealing with anxiety and as he calls it baggage as well as how he would self medicate with. Alcohol and prescription medication to help resolve many of these issues only to find out it was right back where it started the next day. He is now a successful entrepreneur with his own high-grade CBD Company that has been founded by veterans for veterans called nw-recovery.com. He talks in great detail about what “Get Naked” means and it’s not what you think. His life and warrior lessons are invaluable to anyone I was truly a great privilege and honor to listen to his story and the teachings that he’s been able to bring to all of our listeners on the service without excuses podcast. William has also graciously given our listeners a huge discount when you go to his website again at nw-recovery.com and put in the promo code (LYON20) when you check out!! Please subscribe and also sign up at our website for Ton of free resources at robmlyon.com today!!

Persistence or Patience for this weeks Sunday Morning Minutes for 6/27/21

Sun, 27 Jun 2021 11:00:00 -0400

Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P’s both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse, this is a fact we’ve all had we’ve all dealt with, however it’s times like those for your test your patience but be persistent with moving forward and not letting it bother you. Patience is something you learn over time at her experience and not necessarily something you’re born with, persistence is something you are generally born with and you have or you do not have. We’ve all heard the term stay the course continue to work on something, this podcast is a testament to that. The amount of time hours effort it takes to write, produce, record, master, and deliver the content that you hear there’s nothing shy of a massive. But it’s what continues to fuel the passion and creativity that ends up in these episodes week after week month after month. Think about the things you do in your life pretend to be frustrating, however think about the side effects if you did not do those things and how much harder and more difficult tasks and events would be if you did not. As always we want to thank So Tell Us or sotellus.com/Roblyon for their amazing sponsorship and beliefs in this podcast!! Please feel free to subscribe to our YouTube channel or whatever you listen to podcast app as well as visit robmlyon.com for more resources!!

Should I Diversify or Should I Partner??? Episode 2/ Season 3

Tue, 22 Jun 2021 21:00:00 -0400

One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done incorrectly or ill prepared to put the time and investment into adding a service. Adding things that are related and can be done within the capacity of your current business model can be a huge benefit up a strategic way to grow your business, however many times a large investment of both financial and sweat equity can really bring down the core business. Understand what you do best and what becomes the most profitable and efficient thing in your business and then go from there. If you’re a carpet cleaner adding air duct cleaning services sometimes would make the most sense, however the little research and time you find at the investment to do it correctly is substantial as well as the education and technical training in order to serve your customers and clients effectively. If you’re a plumbing contractor I don’t currently do any HVAC work that might be a possibility, however it might be more impactful to develop a commercial division to your business or light commercial. If you’re a painter, you may want to consider doing the power washing or soft washing aspect however there can be a substantial investment in doing that correctly as well the chitppIf you’re a plumbing contractor I don’t currently do any HVAC work that might be a possibility, however it might be more impactful to develop a commercial division to your business or light commercial. If you’re a painter, you may want to consider doing the power washing or soft washing aspect however there can be a substantial investment in doing that correctly as well as A complete change of business model going forward. As always you want to sync so tell us for the sponsorship of this podcast, without them it would not be possible to sustain the growth and the both of information that we have been able to produce and are nearly 80 episodes. Please go to sotellus.com/roblyon to test drive it today, it’s been a tremendous and reliable source of growing a reputation and our revenue at New Jersey Best services. Also sign up for emails at robmlyon.com and you’ll receive a packet of incredible resources to help grow your service business. As always we ask you to like and subscribe at our YouTube channel Rob Lyon or on iTunes and Spotify as well as all other platforms.

If a Picture Used To Be Worth a Thousand Words, Today It's Worth 1,000,000 for Season 3/ Episode 1

Mon, 21 Jun 2021 13:00:00 -0400

They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture of what you were doing for them, even or your employees getting the full picture of what your company is all about. In season three episode one we discussed in great detail with many examples of what you need to look at to grow this part of your business. It tends to be something I was very neglected when Companies get wound in a logistical issue and recirculating the same thing over and over again without realizing one huge factor, the human one. At the end of the day your creating A full snapshot for your customers to make a determination about, where they wanna spend their money and who they want to spend their money with. We all like to feel that we do the best that we offer the most that we are the greatest, and sometimes it’s very true however many times it’s not because we neglect that personal connection we have with our customers and clients. I am not stating at all anything it’s not completely professional and on a professional basis, but I am suggesting is growing that million dollar snapshot for everyone involved. By September at the latest things will change dramatically and many new people will come back to the workforce, we now have the opportunity to rebrand not just our business for the better but to rebrand our culture as well. If you haven’t already please like and subscribe or podcast on iTunes, Spotify, or whatever you listen to your podcast app, also please like and subscribe on YouTube and as always want to thank our sponsor So Tell Us. You can take a test drive of this incredible platform that we use in New Jersey’s Best everyday with consistent success at sotellus.com/Roblyon today!! Fell free to also visit Robmlyon.com for a ton of resources to help grow your service company.

How good is your company Culture, You may need to look in the Mirror with Ivan Turner

Sun, 30 May 2021 12:00:00 -0400

One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020 into 2021. How good is your company culture, do you make them feel welcome and needed as a true part of the bricks and mortar in your business? There’s an old saying that the fish rots from the head down, and I found more times than not the company culture is killing its self from the top internally due to poor management and leadership, therefore causing a fast rate of attrition. It cost a fortune to motivate, train, and develop your employees into the well oiled machine they need to be. The question is everybody on the same page, more often than not that’s where the disconnect happens. And his this podcast episode of Season 2/ episode 48 we discuss this with my friend Ivan Turner of show me solutions and disaster brigade USA in great detail, even going to do some bantering that will help you break through some of the stumbling blocks that many of us run into every day. As always want to think our sponsor so tell us, feel free to check them out at sotellus.com/Roblyon

What's your Follow Thru, Are You Documenting Potential Problems for this Weeks Sunday Morning Minutes 5/23/21

Sun, 23 May 2021 13:00:00 -0400

We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end. A good way to minimize this as much as possible is to document and take pictures of potential problems on the job site as well as any Extra steps that were taken by your crew and your office. Careful documentation is so much easier today because you can literally talk it into a phone, and stored in your CRM program for permanent record. In this episode of Sunday morning minutes we talk about final fall through any importance of documenting these liabilities.

Are You Overwhelmed, Is The Stress Of Running a Service Business Slowly Burning You Out?? With Dawna Campbell of Dawnacampbell.com

Thu, 20 May 2021 19:00:00 -0400

We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard the term take a deep breath with something that is turning into chaos, however Dawna Campbell explains how to break down these rushing thoughts and rebuild and re-train your thought patterns correctly leaving you feeling like a breath of fresh air has just given you the ability to relax and think Rationally. In Season 2/Episode 48 Dawna takes a deep dive into this incorporating her background as a financial expert and how she personally rebuilt her life to be one of peace by changing just a few poor habits. We have all had those days or something goes wrong, and then everything else seems to fallow down a bad rabbit hole. I want to thank Dawna for her wisdom as well as the lessons she has given to us in this podcast. As always want to think our sponsor so tell us with their tremendous continuing support of this podcast. Please go to sotellus.com/Roblyon Defined out more about this incredible review management software that will get you more work and build up your reputation better than you ever thought possible to re-collective system that works on auto pilot.

Are You Doing The Most Profitable Work In Your Carpet Cleaning Business with Rick Gelinas (The Encap Man) of Excellent Supply!!

Thu, 20 May 2021 15:00:00 -0400

Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your bottom line. We’ve had a very turbulent 2020 definitely a crazy start to 2021, in this podcast we discuss strategies and examples of how you can maximize the opportunity to be a professional commercial carpet cleaner going forward. Even if you’re in the residential sector, don’t feel that you’re limiting yourself by not taking on these opportunities. In this podcast Rick Gelinas (or the encap man) of Excellent Supply describes many ideas and strategies you can implement to build up this division of your business to become a major revenue stream and more importantly a major profit stream. This is a podcast episode I wanted to do for several months I’ve been glad that we can tie this all down into this one episode of season two episode 47. Feel free to check out more about Rick at excellentsupply.com. As always you want to think so tell us for being a gracious sponsor of the podcast and making this possible, anyone putting a podcast together knows this is a ton of work, but we love it!! Please visit our sponsor site at sotellus.com/Roblyon today and find out about the best review management Platform on the market bar none. I can’t tell you how many jobs we get in a given year and New Jerseys Best but it’s substantial just from Barb reviews that people read about it online. Also be on the lookout for my new book welcome to the review society coming out shortly. Thank you again to Rich Gelinas for his generosity today!

Tags: #Commercialcarpetcleaning#Encapsulationcarpetcleaning#Encapman#Excellentsupply#RickGelians #RickGelinasEncap#Robmlyon#Servicewithoutexcuses#Servicewithoutexcusespodcast#Podcast#Businesspodcast#Carpetcleanerpodcast#Commercialcleanerpo

Episode is Live

Published: May. 20, 2021 @ 3PM Edit

Have You Out Grown Your Current Operating System?? Don't start to Late with Trevor Ewen of The Southport Technology Group!!

Tue, 18 May 2021 19:00:00 -0400

Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other things going on, however if you plan for your company to scale up and do larger amounts of revenue you need something specific and simple to use so your company becomes more streamlined and efficient therefore more profitable. In this episode we discuss the need to be proactive with Trevor Ewin of the Southport Technology Group here in New Jersey. If you truly want to scale and grow your business Trevor can be a great resource to talk to about how to plan for your short and long term growth. You can find out more about Trevor and his firm at stg.software.As always we want to thank our sponsor sotellus.com/Roblyon to test drive the best reputation management software on the planet!!

Do You Have Strategic Partnerships. How This One Strategy Can Transform Your Business At Lightning Speed for "Sunday Morning Minutes" on 5/16/21

Sun, 16 May 2021 11:00:00 -0400

We all know that there is a circle influence around us, we do business with all the business professionals every day and they never put a second thought behind it. These partnerships are truly the most valuable in your business, because if maintain and sustain correctly they can bring you a lifetime of great opportunities in business. There’s several ways to grow and develop these relationships, one way is to identify who you have the most in common with. An example would be if you own a carpet cleaning business then interior designer, flooring installer, commercial cleaner, residential cleaner etc. would be awesome referral partners. If you have an HVAC business and are specific to just that then a plumber would be an awesome partner as well as a new home builder and developer. Just remember it’s not a one-way street do you think of them yourself and how your circles and clients can help build their company, thinking about what you could do for others will give you a great aspect on how to help build your own business for long-term sustainability. In this week Sunday morning minutes we do a quick dive into how these lights and ships work and how it can benefit you and give you more credibility to your own customers as well as others and how awesome your service is. We again want to thank our sponsor sotellus.com/Roblyon they are truly the top and imagine your online reputation or reviews collecting them dispersing them and using them as one of the greatest marketing tools I’ve ever seen in 30 years. Check them out today for a free trial!

Do You Want an AUTOPILOT Way For Your Customers To Book You NOW?? With Steve Mastio at Fittlebug.com

Wed, 12 May 2021 15:00:00 -0400

Have you ever had an employee or a member of your office staff had a bad day, maybe you yourself has had a rough day and then a potential customer calls. Now if you’re really good you could turn all that background noise off and deal with a customer with a brand new face and smile, however if your like the rest of us (LOL) I t’s very difficult to do that especially when you’re very busy. And this podcast of season two episode 44 we discuss a simple easy and automatic system for having your customers book online 24 hours a day seven days a week 365 days a year and in less than five minutes for the most part. I saw this program when I went to the experience in Charleston a few weeks ago and was really floored, now I understand this gentleman‘s company is working with two of the largest carpet clean franchises in the world and implementing this system. We go into example after example of how this simple system of having your customers being able to book you with ease at any time, and here’s the best part you could still keep your office staff and have it as part of your business toolbox to automate your customer scheduling process. As always we want to think our sponsor sotellus.com/Roblyon for helping this podcast grow and to all of our listeners for subscribing to our email list at robmlyon.com or on your podcast service!!

I Can't Hire Anyone Because The Government Is Paying Them More Than I Can Afford??

Tue, 11 May 2021 19:00:00 -0400

Every generation before us has said that the younger generation is lazy, unmotivated, and doesn’t appreciate or understand hard work. Amazingly it’s been the same thing over and over generation after generation, however very little changed just peoples values and what motivates them have changed. Right now it’s no secret that tremendously difficult to hire the right talent for your Service-based company, and to add to the fact you have to have a technical ability which requires extensive training most likely. That being said there are ways to recruit ,maintain ,motivate, build and develop the right people for your company going into this post pandemic year. In season two episode 43 we discuss this in great detail including some strategies and how you can recruit and motivate employees right now even with all the challenges out there. I fully understand the frustration of money the government is handing out checks without any real accountability, they’ve always had a habit of doing that whether it’s directly to someone or not, but most entrepreneurs will be the first to say they don’t care or frankly give a damn what the government does, it’s our job to get the right talent and skill in our door. As always we want to think so tell us for being a sponsor and being a faithful supporter of this podcast. Please go to sotellus.com/Roblyon Today and find out how this life-changing system can add tremendous value, credibility as well as unparalleled growth to your service company. Please also like and subscribe us on YouTube and the platform you decide to listen to this on. As always we appreciate your feedback, if you have a couple seconds go to iTunes and write down what do you think under the review section.

What’s your outlet?? What do you do to refresh your business oxygen!! Sunday Morning Minutes for 5/9/2021

Sun, 09 May 2021 10:00:00 -0400

It’s a stone cold fact that you can only successfully work so many hours. Working hours on end is a fast recipe for a painful and sudden disaster, however There are many options to change his pattern. Much like going for some therapy, you should find something that gives you a break from the daily grind and you honestly need this in order to be more productive. For me personally it’s music and having colleagues and fellow musicians around me as well as other peers to be creative from musical side, having ability to bounce an idea each other and collectively create something that the audience seems to love. I use much of the same strategy in my businesses, constantly finding new creative ways to deliver the best contacts to those that listen and spend your valuable time with me for a few short minutes. If you know anything about the music business is extremely competitive and can be very cutthroat, however there’s a place of solace in the middle of it or you can enjoy some outlet time. Take the time to think about exactly what gives us a peace, maybe like to go fishing, maybe like playing music, maybe they just like taking a walk but never discount the time in order to go back to the grind without taking time to breathe. In this week Sunday morning minutes I discuss some simple ideas that I hope will help you. Enjoy your Sunday!!

Who are your Trusted Advisors in your Community?? Sunday Morning Minutes for 5/2/21

Sun, 02 May 2021 20:00:00 -0400

Everyone has a community around them and hopefully a circle of influence that is helping you get further to your life goals. People influence each other bad or good however if you listening to this there is a good chance you’re on the path to building up the world around you to where you want it to be. I don’t tend to talk and fluff about pipe dreams I talk in reality and what can be done when you diligently work as hard at your goals as you possibly can. Do you have a Circle people around you there helping you get there whether you realize it immediately or not, and for any hypothetical reason that they are not there you need to surround yourself with the community that will help you. I spoke to my friend Howard Partridge in our interview about a month ago with him and he said about the need to have the right community around you. He spoke about the level of influence of having positivity and mentors and coaches around you. This doesn’t always have to be a compensatory relationship you can be with people around you to help you get to where you wanna be, however if someone has a jealous mind or Poor intent my advice to you is to run as fast as you can away from that toxic attitude. In this weeks episode of the Sunday morning minutes for May 2 of 2021 we discussed in detail about the nature of these relationships and how they can help you and motivate you to your long-term goals!!

WTH is Automation Systemization??? Am I TOO LATE to the Dance??

Wed, 28 Apr 2021 15:00:00 -0400

Coming out of this crazy pandemic in 2021 we found out that we need to rely more on automation system station than ever. I call it automation systemization and it’s having every part of your business and organization run as an automated predictable system. We have learned that we need to make our life as streamlined as possible and that it has become the future of doing things like online booking platforms to your most applicable marketing systems all need to be on auto pilot. You may think that I have to be the one to answer the phone or a member of my staff when your customer client gives us a call, No I want you to think about the last time you called down the street to a store to see if they had something in stock and run to pick it up. It’s not that that does not happen, but it’s going away day by day. When you need to purchase something you typically go online to companies like Amazon to get your product as quickly and as efficiently as possible, and the only time you don’t is when you need something right now. We have a local convenience store chain in the tri-state area called Wawa, if you live by one you definitely know about this place and one of the important parts of this chain is ordering food which you cannot go to the counter and ask for no matter even if they’re not busy, you have to go to a screen and put everything in. At this time robots are not making your food, people are however to order it a robot type device is required in order to keep everything streamlined and without flaw. In this podcast of Season 2/ episode 42 I discussed in great detail all the reasons to consider it and examples of how you can implement your service-based business. Take the words you’re hearing this podcast extremely important as they are and how much a business will be done in the future. It’s how they’re doing it many other industries and the service business is now implementing it more and more every day. We again want to than sotellus.com/Roblyon for sponsoring our podcast, they are an amazing business that we use ourselves with Newjerseysbest.com. Call they to try for free today!! In this podcast I talk about server also companies, here are the links to them fittlebug.com, service monster.net, markate.com, housecallpro.com, servicetitan.com, Sendjim. Io, morningtechmeeting.com

Are your employees driving you crazy?? Maybe there are not the problem with Daniel Dixon of Service Moxie

Mon, 26 Apr 2021 20:00:00 -0400

Do you feel it's impossible to not just hire, but develop and grow the right staff for your service based business?? Its a question that we get asked in our firm over and over and there are a myriad of answers. Every generation of employee from the beginning of time till current have connected with the people they work for and with differently. Your customers and clients buy your services for different reasons, well so do you staff and how they react to not just each other but those that your company services every day. The true talent in management as well as leadership is to develop the strengths each particular person has and build upon it. You have to treat everyone differently today, and I am not saying you have a favorite, but know that each person has a different value system and things that they find important. In Season 2/ Episode 41 we talk with Daniel Dixon of Service Moxie about the extra benefits your current and future employment prospects are looking for. Did you know that a current hire would rather be paid $40,000 per year and be happy, that $100,000 per per year and not. With everything things change, buying trends and talent alike. We go after example after example on how just a few things can make a massive difference in not just your culture, but in your bottom line as well. As always we want to thank Sotellus.com/Roblyon for sponsoring our podcast!! You can find out more about Daniel at Automotivate.com!!

#Automatemotivate#SendjimDanieldixon#Servicemoxie#Employeemotivation#Robmlyon#servicewithoutexcuses#Podcast#Servicebusinesspodcast#Smallbusinesspodcast#Carpetcleanerpodcast#Disasterresorationpodcast#Smallbusinesscoach#Sotellus

Are You Protected?? Are you truly safe from all of the exposure to your business?? with Devin Miller of Miller IP Law

Mon, 26 Apr 2021 19:00:00 -0400

Is your business truly protected, we all know that if you don't have a separation between your personal life and business life then a disaster is right around the corner right. Well if your business is not fully protected both from a liability stand point as well as an intellectual perspectives, then that can open your level of exposure to a whole new level. Everyday entrepreneurs come up with new and innovative ways to separate themselves from competitors making them an élite force to be reckoned with. When you fully understand how to capitalize on the valuable assets that you worked hard to build, then and only then can you discover, grow, and monetize your brand. In Season 2/ Episode 40 we discuss all of this with Devin Miller of Miller IP Law, why I wanted Devin on was that has a very unique perspective with service businesses such as Carpet Cleaners, Plumbing Contractors Ect and gives extremely valuable and applicable information that every service business professional can use right now. You can find out more at lawwithmiller.com or strategymeeting.com

Sunday Morning Minutes for 4/21/2021 "What's Your Strategy"

Sun, 25 Apr 2021 12:00:00 -0400

We quite often plan short term thing in any business or life for that matter, however have you ever taken action (which is very important) before planning your strategy? There is a damn good chance you have at least one or twice reacted quickly before implementing a strategy. One of my subscribers had was (How important is a strategy, before being tactile) and the answer is vital, we have all had those moments where we have said or done something we have come to regret and wished had had thought more before acting upon it. In your business it is no different, reacting poorly or planning poorly will have generally the same outcome. If you tore into a member of your staff without thinking all the way thru can end in disaster, therefore thing first and acting second can and will change everything. Ty again to our sponsor sotellus.com/Roblyon to find out about the best review managment software bar non on the planet!!

Is Customer Service Dead?? Has everyone really given up?? with Barbara Khozam!! You Will Be Shocked!

Tue, 13 Apr 2021 21:00:00 -0400

Is customer service really dead?? Has everyone given up on it and figured that no one cares anymore? Absolutely NOT, people love when you do the job they are asking for. They want you give them everything you offer and more because you are capable of it!! I had a good friend of mine call me to clean his boat (Very popular in New Jersey) and I said sure I will be glad to. Next door to his was another boat and of course and this gentlemen asked if I could clean his boat. I said absolutely I would be glad to, afterwards he sat me down and said I understand you use to live in NYC and I want to give you some advise (Who would not want this) at this point he continues to say this is the "Wild West" here in New jersey and if you start a business like this you will be successful based on what I see. Three years later and 350 reviews at this time we have a thriving multi-truck company serving what seems to be the best clients in the world, fast forward to now in episode 38 of Episode 2 we discuss this with speaking and customer service expert and Legend Barbara Khozam in detail about how service businesses can capitalize on this especially today more than ever. We go into example after example and story after story about how you can build and grow your business in what seems to be a down market and maximize it to its fullest extent. You can visit Barbarakhozam.com to find out more about her incredible experience and that value she brings to everyone that listens to her words. We also want to thank sotellus.com/Roblyon to find out about the greatest review management software on the planet (IMO) to help leverage your hard work and reputation.

Is your Business Distributer Working Correctly (IE your CRM Program) with Scott Burton of Markate.com!!

Mon, 12 Apr 2021 17:00:00 -0400

If you’re any type of car fanatic like I am we all know what a distributor is in the car. Without this essential part nothing will turn over, the starter will be a relevant as well as the motor. Your business is no different and needs a distributor to send the right information to the right part. In a service-based business that is called a CRM program or customer relationship management, and it’s how you run your business day in day out with everything from scheduling to marketing, to sales, to your true operating numbers. It is without a doubt one of the most valuable tools and assets to your business. In season 2/ episode 38 we discuss this in detail with Scott Burton from Markate.com about the automation not just his program offers, but the tangible benefits of choosing the correct one for you. There are many different service CRM programs on the market many of them were absolutely incredible, but every program has its own unique design that works best for the person using it. Scott goes into details about how this program works and the simplicity of it as well as the reasonable cost you to run this for less than the cost of an average lunch. We discussed options that will make your business life run much easier and much smoother. If you have not made the jump to using the CRM program then this is an opportunity to find out more about just one of them. I have been using Scott and his company for the past two years and personally they have done an incredible job. To find out more you can go to markate.com. As always we want to thank our sponsor Sotellus.com/Roblyon and they’re awesome review management software that we use in our own service business in New Jersey. We also wanna thank all the amazing guests and those that have found value in this podcast, it’s truly humbling and we can’t thank you enough.

Sunday Morning Minutes for 4/11/2021 Good or Bad, what kind of experience are your customers really having with you and your company????

Sun, 11 Apr 2021 12:00:00 -0400

Are your customers and clients having a good experience when they hire you or your company to work in their home or office?? That is a question only you can truly answer, and in this week’s Sunday Morning Minutes from a rainy New Jersey we discuss just that. I went to my favorite restaurant yesterday Fernandez Steakhouse in Newark, NJ and if you are near there defiantly making the trip you will get not just an outstanding experience but one of the best meals you will ever have in your life!! They overdeliver on every front and it is a true teaching experience when you go. Speaking of the experience we cannot wait to meet many of you in Charleston, SC next week for the Experience with Larry Cooper. Again, ty to our sponsor Sotellus.com/Roblyon for all their help and support of this podcast. We ask that you check them out at the link above when possible. Please have a safe!!

From Less than Scratch to one of the fastest growing companies in the Northwest with Ben Surdi of Surdi Enterprises and PureDry In Seattle!!

Fri, 09 Apr 2021 15:00:00 -0400

In life things will continue to challenge you over and over that's a given, its how you deal with it that matters most!! If you talk to any successful boxer out there they will tell you that the best boxers or the toughest ones can take the punch they are given much more than giving one. Think about it if you have ever watched a boxing match or UFC for that matter its how you get up before getting counted out. In Season 2/ Episode 37 Ben Surdi of Surdi Enterprises outside of Seattle shares not just his business journey to success, but his personal one as well. He shares example after example of how you can not just survive but thrive in a major way with what Ben calls grit and determination to be the best you are capable of. His story is an inspiration not just to me personally, but to anyone that struggled to climb a mountain of true entrepreneur!! I can't thank Ben enough of his very busy valuable time to be part of the "Service Without Excuses Podcast" You can also email Ben directly at bensurdi@gmail.com as he loves talking shop with other business owners as well. As always we want to thank So Tell Us for being a sponsor for the podcast. You can find out more at sotellus.com/Roblyon

An Entrepreneur vs A Business Owner!!! There are more differences than you could Imagine!!!

Thu, 08 Apr 2021 20:00:00 -0400

There are many distinct differences in business that really define the structure and the direction of where it’s going. There is nothing more relevant that I can think of than what we discuss tonight on the service without excuses podcast. An entrepreneur is a person that has a vision both short-term and long-term with a never ending stream of ideas and passions to grow their business upon, on the opposite is the business owner which has limited the amount of opportunities they may use that be available to them. An entrepreneur never leaves well enough alone, they’re always challenging and always trying to come up with what is the best solution long-term using short term gains to accomplish this task. The business owner runs things day today, most likely has a staff that can run it even if he or she is not there, however is very driven on the logistical end of the business or the turnkey concepts. If you were a person that is trying to scale the business and grow into new relatable opportunities, the most likely you have an entrepreneur mindset. In this podcast I also bring up examples not just of my own but also one of our past guess Howard Partridge and his incredible journey from coming into the Houston area we’re just a few dollars in his pocket to growing a mini dynasty with multiple divisions to his brand. He is the true example of an entrepreneur that may have started as a business owner, but decided to grow it with a true entrepreneur mindset. In Season 2/ Episode 36 I discuss in detail distinguishable differences and give you a ton of ideas to decide which direction you may want to go on the future. As always we wanna thank our sponsor sotellus.com/roblyon to get set up today with what is what I believe to be the greatest review management software on the planet. They are a family owned operated business with incredible customer service and even more importantly the results driven attitude. Thank you again and as always feel free to go to iTunes, Spotify, or anywhere you listen to podcasts and subscribe!

Are your customers running into the arms of you competition?? Skip this step and you will find out!! with Randi Busse of Workforce Development Group

Mon, 05 Apr 2021 22:00:00 -0400

Are your customers and clients running into the arms of someone else because you refuse to give them a good customer service that they deserve? Sounds crazy right but people do it every single day. It’s become normal to think that poor customer service is acceptable with excuses like “ It’s COVID” or nobody really cares in the end they just care about the cheapest price. Nothing could be further from the truth it’s not something you want to find out the hard way. In Season 2/ Episode 35 we discuss just that with customer service expert Randi Busse with Workforce Development Group or workforcedevgroup.com. Randi has a stories background working with companies like Verizon as well as many other medium to large service-based companies. In this podcast you’ll learn a lot ton of detail into the mindset of the customer I would keep them loyal to you. We want to again thank our sponsor sotellus.com/Roblyon for helping us grow this podcast to deliver top of information to service-based business is all over the world. For more information click the link above and they will take care of the rest. So tell us is truly the Cadillac every management software it doesn’t get any better!

Sunday Mourning Minutes for Sunday April 4th, 2021 Who's Your Tribe of Influence??

Sun, 04 Apr 2021 17:00:00 -0400

We’ve all had a circle of influence from our friends to our family members to mentors. Yes having the influence of somebody that’s very successful is important for sores having those that are in your corner and have your back at all times like your boyfriend, girlfriend, wife, and husband. Having this type of influence around you will help you grow not just personally but both professionally as well. Having those that are in your corner that mean the most to you will help you grow succeed, and win in the end. And this week Sunday morning minutes for Easter April 4 of 2021 we discuss how important that circle or tribe of influence is to you!!

Why not educating your customers and clients is slowly destroying your business with Amanda Holmes from Chet Holmes International!!

Mon, 29 Mar 2021 19:00:00 -0400

Fear can and is a crippling to not you only personally, but professionally and on all levels. In the current climate of 2021 Amanda Holmes from Chet Holmes International took over her fathers business at the young age of 24 just gave us some staggering statistics about how many new entrepreneurs had entered the market space nationwide last year alone. We always here the negatives of how many companies unfortunately were devastated by covid-19, but with fire comes re-birth and resilience to push forward with something Amanda's father called "Pig Headed Discipline" and perseverance. In season 2/ Episode 34 of the Service Without Excuses" podcast there are example after example of ways you can educate and separate yourself form everyone else that may be holding back you will sling shot your growth forward. An incredible fact that Amanda climbed Mt. Kilimanjaro (The Tallest mountain in the World) and the insane amount of "Discipline" and training in would take to not only climb, but reach the top. You can find more from Amanda at Chetholmes.com or find the greatest in my opinion Sales Book at all time!! Ty Again Amanda!!

What's the difference between Growth and Scale on this weeks Sunday Morning Minutes 3/28/21

Sun, 28 Mar 2021 12:00:00 -0400

One of our subscribers asked me whats the difference between growing a business and scaling a business. It's a great question and after some thought this was the easiest way I could explain. Growth in a business requires just the "Growth" which implies that even as a solo operator you can still have incremental growth (ie 10% or more), however it's built around you most likely. To Scale is to build a business that does not require you to do the work or be there everyday, but however to rely on others to execute the day to day responsibilities of the company under your or possibly a mangers direction achieving a bigger goal. For example I want to scale New Jerseys Best to run itself and achieve "Scale", however if I just wanted to keep it small or work primarily by myself I would want to see growth from additional revenue sources. Ty agin for joining me today and again to forget to subscribe to my email to get the latest and greatest SWE info. Also please check out sotellus.com/roblyon to check out our incredible sponsors info on how to both Grow and Scale you business today!!

Are you targeting your marketing systems correctly, or are you killing yourself with Josh Latimer of Send Jim!!

Sun, 28 Mar 2021 01:00:00 -0400

We all know there are systems to every business, there is admin, operations, even marketing. Well there are also sub-systems to every part of your day to day that go on automatically sometimes out of site and mind. One of these sub-systems to your marketing is targeted client retention and acquisition is a company called Send Jim at Sendjim.io founded by a former service company owner that sold it to start this incredible business to help service business scale at a rapid pace. It's a hyper targeted program to help you market to a very specific customer right next to where you are working possibly right now. We have all done jobs in neighborhoods that we thought
"Wow I would love to do more homes like these". Well in Season 2/ Episode 33 we discuss this with Josh Latimer from Send Jim on how you can explode your growth while retaining an amazing ROI, and this is before you try the (Radius Bomb), Just WOW!!! I want to thank our sponsor Troy Howard from Sotellus.com/Roblyon for hooking me up with Josh and the incredible information he gave during our 30 minutes today on the Service Without Excuses Podcast!!

How not using this one skill is killing not just your business, but more than you know with Howard Partridge!

Wed, 24 Mar 2021 21:00:00 -0400

I told my wife that there are two different types of musicians, my stepson Zac has what is known as (talent) he has the ability to write, arrange, and craft a song that to me is incredibly well thought out and produced. Then there is the other side (Me) where I had to work harder to learn the (Skill) side of it piece by piece with very little to no natural talent. I needed to work harder to end up at the same place, it got me thinking that entrepreneurs are no different and that some have the natural leadership, sales prowess, marketing knowledge to go on the fast track, where others have to learn in the never forgiving school of hards knocks. My father used to sat the term called "Jack of all trades, master of none" is not correct, but felt it was more of a "Jackass of all trades" if you felt you could do everything better and on your own. In Season 2/ Episode 32 with the Incredible Howard Partridge he breaks down the key reason why people do not achieve their goals and why they have a true lack of belief in themselves. We all have the same minutes to work with on this planet and for the most part some motivation or inspiration to succeed, how come some do and some don't. It's a true failure to implement on where they want to be, the community around you needs to reflect this for you to truly succeed in not just your business, but in life. Howard is true rags to riches story, and in this podcast he breaks down the core principles on true lifelong happiness if you learn and master the teachings of FTI (Failure To Implement). You can find out more about Howard at Howardpartridge.com and take a free assessment to help pinpoint where you need to be positioned for real growth!! Once again thank you to our sponsor sotellus.com/Roblyon contact them today to try out what is what I feel is the biggest game changer when it comes to positioning your business. You can also find a link at robmlyon.com as well. Ty again Howard for a awesome information filled Service Without Excuses Podcast!!

This weeks SMM "Sunday Morning Minutes" does your price match your value??

Sun, 21 Mar 2021 10:00:00 -0400

This weeks SMM "Sunday Morning Minutes" does your price match your value?? We discuss that it's possible when your price and value meet. Take a deep dive into this and discover are you balancing out!!

How do you really build trust from your clients, Find out how they can Love you!! with Rob Anspach

Sat, 20 Mar 2021 11:00:00 -0400

Clients have a lot of emotions when interacting with a company they are unfamiliar with, there are a mountain of things that are going on in their brain. Will they show up on time, will they do the job they promised, can I trust them in my home and around my children. There is no doubt that we have become a skeptical society today with everything we see and watch on mainstream news and hear second and maybe 5th hand accounts from someone else. Trust is a serious word that has become seriously diluted as of late, however you can capitalize upon this right now to build extra value and trust in your clients most valuable real estate (Their Mind) and (Their Hearts). In season 2/ episode 31 we discuss this with one of the worlds top experts with trust creation and the author of "Share" (one of my personal favorites) and the (Rob Vs) series of very popular books. In this episode Rob goes deep into the feeling customers and clients have toward those that see them services and products. You can find Rob at Anpachmedia.com, the E Hero's series on Youtube or his books on https://www.amazon.com/Mr-Robert-J-Anspach-Jr/e/B00D6JSB9E?fbclid=IwAR2ZxZll0eQJpilrw2PkEp5edhlKsLetN1Hmah7oUBgdY15aLcGPv_gdAkQ

EPISODE # 50!! Are You Ready For The "Experience" at The Experience Conference & Exhibition Show With Larry Cooper

Tue, 16 Mar 2021 19:00:00 -0400

Every industry has their own trade shows bringing the latest and greatest technology to everyone. The cleaning and restoration industry is no different and has been doing it twice a year for a log time up til last year. 2020 was challenging to say the least with the covid 19 pandemic that no one could see impacting out world as long as it has. With what seems to be a new turning point with vaccines and new innovations we can start to see the light ahead of this winding tunnel we have all been thru. In our 50th Episode and our (30th ) of Season (2) we had the honor of 40 plus year industry veteran Larry Cooper to talk about the upcoming Spring 2021 Experience Conference in Charleston, Sc on April 19-21 we discuss the incredible importance of connections and networking at live events. We also discuss all of the safety protocols that have been put in place to keep everyone comfortable. Larry explains all of the amazing features and guests that will be presenting as well as teaching thought the event. It will be my first of what will be many and I hope to see many of you there at experiencetheevents.com

A Personal P& L, what’s the real value?? WARNING!!! It's Not what you think AT ALL!!

Mon, 15 Mar 2021 23:00:00 -0400

We all know a P&L is incredibly important to the profit and loss of a business, the gains are incredible but the losses can be devastating without question. In this podcast of Season 2/ Episode 29 we discuss just that however we are not going to talk numbers (No Rob WTH are you talking about)?? you got me right and please follow along, I promise it will be worth it. The only way to have a #profitable business is to understand whats behind or underneath the hood or the surface. The real #P&L is whats behind or underneath the curtain so to speak. Your Customers and more importantly your clients buy from you for very specific reasons. They hold value in what makes you unique or at least unique to them. They have a mountain of opportunities everyday of companies working hard to steal them away from you, they want to build their own fence or moat around their house. People buy from you because they find value in you, your product or your service. They have a bond with you, a trust factor in how you perform for them. We go over example after example of what encompasses your #BusinessP&L and where the true value (Not just the numbers) are, but whats behind the framework of you!! A big thank you to Michael Glauser from Utah State University and Author of "Main Street Entrepreneur" for his examples of the things a business needs to succeed for the examples I used as part of this episode of the "Service Without Excuses" Podcast. Ty also to Troy at Sotellus.com for their sponsorship of this podcast, they are the #Cadillac of Review Management software, your reputation is everything when it comes to the real value of your business. Go to Sotellus.com/Robmlyon to set up your account today!! Ty again for your continued support of this podcast!!

If You are The Expert Your Customers Are Hiring, Are They Getting What They Thought? With R David Sweet

Wed, 10 Mar 2021 17:00:00 -0500

When your customers and clients decide to sign on the dotted line to hire your service, do they truly know who and what they are hiring? You have the best of intentions, you do the best work, you are the most reliable ect, but are they truly getting what they hired. Would it shock you to know that possibly not?? Doing any restoration or contracting job not only requires trust, but for them to know how knowledgable and up to date you are with providing that stellar experience. You can't build today at 1950's standard, so why would you dry a house with the same mentality. As a professional its your job to go the extra mile (and to expect to be paid for it) as well. Skipping the proper steps makes everyone look bad, but if you can separate yourself from others that want to cut corners, you will ultimately win their unwavering trust and never look back. In Season 2/ Episode 28 we discuss the many mistakes and traps others can lead us into, however David Sweet will leave you with a mountain of information on how to set and maintain the Standard!! You can reach David at mitclasses.com he is a national trainer, Educator, and expert witness respected by Disaster Restoration Companies around the world. Ty again Sean Ivry for hooking me up with David and I also want to thank our sponsor sotellus.com the Cadillac of Review Software. They are a full service review software video, audio, and text way of capturing your happy clients and turning them into a consistent way to build up and grow your company for the long term!! Ty Troy

When you think about building a powerful sellable marketing asset, Think EDDM with Roger Lloyd!!

Mon, 08 Mar 2021 20:00:00 -0500

I have known Roger Lloyd for several years, and even though we lost touch I truly remember what drew me toward him. He is, in one word the definition of "Passion" and truly loving what you do. If you have ever met him you will then you will never forget him or more importantly, the lessons he may have taught you. Although EDDM has been around for several years like many forms of marketing, there is a way to do it that produces results and there is the other way (A Money Trap paying for your leads or customers for that matter that may forget your name the second you leave the door). Like anything you want to stand out in the noisy clutter filled world we live in, and running a successful campaign like Roger talks about in Season 2/ Episode 27 can help you build a sellable business much faster with branded, custom, and strategic marketing pieces to make you stand out from everyone else. You can reach Roger at rlmaservices.com or on Facebook in the Carpet Cleaning World Group!! Ty again Roger!!

Advise from a Highly sought after HardScape Company with Conner Fay of All Jersey Pavers & Landscape

Thu, 04 Mar 2021 20:00:00 -0500

If your company is seen as a top level pro and recommended by you clients to everyone as the expert not just in workmanship, but in your complete communication and dedication to the best experience then you have a winning business model. In the custom HardScape industry you need to be right on or it can cost you dearly, do not mistaken this for Landscaping as it only has grass and soil in common with each other. With jobs ranging from a few thousand dollars to well over six figures you need be a cut above the rest (no pun intended) than your competitors that may bid a job way below you, only to be out of business quickly. In episode #(26) of Season (2 )we discuss what separates service businesses like the one Conner Fay of All Jersey Pavers & Landscaping has (with work he often has to turn away) from others.

What Really Is The Brains Behind Your Company? You Will Be Shocked with Joe Kowalski/ ServiceMonster

Mon, 01 Mar 2021 19:00:00 -0500

We all wear a lot of hats in a business, there are so many things to think about day in day out. You know if you have ever listened to this podcast I am a huge fan of automation and systems, doing whatever you don't do best should be a farmed out task. A good CRM program is just that, it serves as the brain performing different functions such as Scheduling, Customer History (You do not want to put someone in twice), KPI's (More on that Later) and the almighty MARKETING!!! If properly set up with good nutrition (Your companies information, habits, frequency, ect) you will get the most out of it. It's no different than an athlete that is training hard and eats right, what goes into all of that is no different than how you as an entrepreneur think about your company. In Episode #26 of Season 2 we discuss that with Joe Kowalski of ServiceMonster one of the pioneers to the service business sector that has become the go to source since 2003. You will learn invaluable information even if this is not the right platform for you!! Again Ty John Burdick for hooking me up with Joe!! Servicemonster.net

If Cash is King, What's The Best Path To The Cash?? In (1)Word "Consistency"

Sun, 28 Feb 2021 12:00:00 -0500

There is a specific reason Chains, in fact chains like iconic food brands like McDonalds, Burger King, KFC no matter who is the consistency of delivery. It doesn't matter if you provide consistently goof service or products, consistently bad or poor service (although you should never go this path), but never ever be seen as inconsistent. They expect you to do the same job or deliver the same product every time they purchase from you or your company. If a restaurant changes hands or ownership, in the past it has been a recipe for disaster because they have now changed the delivery method. It does not even have to do with the food in particular, but in the way the service is delivered to the guest. I run multiple business by following consistent principles every time without exception. Look into every aspect of how you are running your business day to day and see if you have gaps in the consistency you give!! Join me for episode 25 0f Season 2 to discuss!!

What is the "State Of Marketing & Advertising" in 2021!! with John Braun of Hitman Advertising!!

Thu, 25 Feb 2021 15:00:00 -0500

Lots of things have changed since the beginning of last year, a pandemic like no one alive has most likely seen, a change of guard in Washington, even major weather and climate changes. So how does this affect your small business and what do you need to know going forward into the spring of 2021. In this podcast of Season 2/ Episode 24 we discuss where and what you should be planning as part of your strategy, and where a failure to implement some of it right now can cost you both in the short and long term!! In the advertising and marketing arena things can change daily, John has a unique perspective on how thing are, and most likely going!!

"Coach vs Consultant" Tell me what's up with Each!!

Tue, 23 Feb 2021 19:00:00 -0500

After several questions from my clients and subscribers on this subject I decided to explain the difference between each. Many think they are one in the same, however this could not be further from the truth. The only commonality is a consultant may come in to consult the company management or ownership with a certain challenge. On the back end they may work as a mentor or "coach" to the staff to help accomplish an end goal. This narrow stream is where they meet, however that's it. If you have ever played competitive sports, you know first hand what it's like to work with a coach. They are there to help guide, mentor, and help you become a better leader. They are there to help get you there, but never to do the work. A great coach much like a head coach for a professional team has a track record that work in contrast with the team they lead. Experience is not a necessity, however I would hope someone that coaches me has the experience to help me get to where I need. A consultant is most likely a "project" man or women that looks at a more long term problem possibly with efficiency issues or communication breakdown issues. They are there for a task and have very little to no skin in the game as far as the performance level of an individual or company for that matter. In this podcast Season 2/ Episode 22 we go over the difference in this weeks version of "Business Boxing"

"How to Disnefy your Business " How important is the Customer experience with Vance Morris!!

Mon, 22 Feb 2021 19:00:00 -0500

Our Guest Vance Morris is arguably one of the worlds foremost experts on how to bring the Disney experience to you business. What makes what Vance says in Season 2/ Episode 22 of the SWE podcast are the valuable lessons he learned while being on the "Front Lines" with opening and managing many of their properties all over. In this podcast you will hear example after example of how to implement the strategies set forth on how it can help your business. Here's the booster to this, Vance owns and has owned a cleaning firm for nearly 15 years making his understanding of the parallels between both a true asset!!

You can Find Vance at Deliverservicenow.com

Are You squeezing enough juice out of the marketing you are using? with Bill Yeadon!!

Mon, 22 Feb 2021 16:00:00 -0500

Do you think you are using the marketing assets you have to the best of its ability? There is a good chance you are not. Marketing systems never change, only the way you send the message does. In SWE Podcast of Season 2/ Episode 21 with Bill Yeadon we discuss that even though the tools like Facebook, Google, Yelp, Instagram (ect) are awesome and powerful ways to get your message out to the masses, without knowing how to start using the base of it much like a frame on a house, you will spend more time a resources than you can most likely afford!!

You can find info about billy at Jondon.com or sfs.jondon.com

Real Talk with Mason Tomaino!! The Cleaning & Restoration Industry's Super Hero!!

Thu, 18 Feb 2021 21:00:00 -0500

Mason from Masons Network has over 8,000 active members strictly in the Cleaning & Restoration Industry. He is a what I would call the most energetic spokesman I have ever seen and true incredible wealth of information. In this podcast Mason teaches lesson after lesson of experience and heart to everyone that listens to the non stop, content packed hour and twenty minutes. I make a virtual guarantee if you listen to Mason's Stories here in Season 2/ Episode 20 (YES 20) you will walk away a better person for it. You can find mason at calltoactionconsulting.com or (512) 772-1490 Ty Mason for the action packed podcast my friend!!

How Mindset is more important than Mastery, Learn It's The Most Important Thing with Chris Bolger!

Wed, 17 Feb 2021 20:00:00 -0500

Many people think that mastering a task or skill like Operations, Sales, Marketing are the most important things in any business. I will tell without the right mindset you will never get out of the business (or for that matter) Life's Blind spots. Chris for example had some breathing issues which limits his ability to keep his breath as he speaks for a very long time. However with a change of mindset (and sheer perseverance) he made it thru this podcast like a Rockstar, for one reason alone (His brain told him he could). In this podcast above all others I feel this will be one you will need to listen to over and over as its packed with (IMO) life changing information. In Season 2/ Episode 19 we discuss how you mindset in the end controls everything!!
You can find Chris at Chrisbolger.com or https://www.linkedin.com/public-profile/in/chrisbolger

Why Outsourcing You Daily Meeting Makes The Most Sense with Eric Sprague!!

Wed, 17 Feb 2021 20:00:00 -0500

We all know you can't possible good at everything, in fact most of us are only really productive at a few "very vital" things. I remember having our morning meetings daily only to think WOW this is a ton of work to be able to cover everything, so much so that I would share the responsibility to other members of our management team. In this podcast Eric Sprague from Morningtechmeetings.com goes over the true need to outsource this task to someone that does nothing but plan and produce this kind of information. We have so many tasks daily on our plate and in the end, your staff will value the information coming from someone like Eric and his company to take that incredible burden away!! If you plan them, you know how difficult it is to strategically prep for important things like meetings. In this Podcast of Season 2/ Episode 19 we go over all parts of this!! You can find Eric at morningtechmeeting.com

Did you ever have a tech come into your home and you were a little concerned??? With Al Fazzolari

Mon, 15 Feb 2021 18:00:00 -0500

We have all had someone come into our home or business and we really weren't sure of exactly who they are. Your not home and your wife will be meeting with this person, do you have any concerns?? Most do and in this episode we discuss how a tech or project manager should communicate with the client. One wrong thing is said and and a storm of emotion can and often do arise!!

We also discuss some misconceptions about the Millennial Generation and how to harness the power of this generation to build you company with Al Fazzolari of Allstates restoration or at

HireASR.com

In this episode of Season 2/ Episode #18 we discuss it All

What you should expect when you hiring a PROFESSIONAL service provider!! Carl George of Allstates

Mon, 15 Feb 2021 16:00:00 -0500

When you hire a service professional whether that be a carpenter, painter, or a disaster restoration professional you should not just know the standard of how the work should be done, but with how you are treated as a valuable client. Doing the job correctly with the clients needs at heart will not just turn into a valuable experience for both sides, but a way to raise the industry bar. In this podcast we discuss the positives as well as the negative experiences and what you as a customer or as an owner/gm should look for. Carl George of AllStates Restoration (a high quality disaster restoration service in Central New Jersey discuss just this on Season2/ Episode 18

Ps, There is a follow up to this podcast that talks about the people skills as well as the professional attitude at Tech or Project needs in the field!!

In The Ring this morning "A Person in Business" VS "Business Person" Season 2/ Episode 17

Sat, 13 Feb 2021 14:00:00 -0500

One day you may come to the conclusion that you can go and do something on your own "That's Great" however are you fully prepared to do so?? I know you have the passion and the drive to make it happen, but are you looking at all sides of your new business. Do you fully understand what needs to happen not just today and tomorrow, but a month/six months/ even a year down the road. Do you understand the blind traps in front of you? In this podcast of (Season 2/ Episode 17) we will discuss in simple form the differences between both and you can utilize all sides to make things happen, however you need to morph in to the latter. Join us and takes notes on how you can benefit from what you are about to here on the "Service Without Excuses Podcast"

What are the benefits to being a High End Business?? Your Clients Will Tell You!! with John Burdick!

Wed, 10 Feb 2021 20:00:00 -0500

In our conversation with with an old friend of mine John Burdick of Burdickscleaning.com in Bucks County, Pa part of the Philadelphia market (The Best of the Best for over 9 in a row) in his market which is an absolutely amazing achievement. Here he describes what separates himself from others in the market and how he continues to grow and continue despite all of the challenges in the United States in 2021. John shares some incredible insight based on his over 30 years in this industry on how he has mastered doing it the right way. Join us for Season 2/ Episode 17

Why Reviews and for that matter your Reputation matter so much?? with Troy Howard of So Tell Us

Tue, 09 Feb 2021 16:00:00 -0500

In this content packed interview we talk to Troy Howard from Sotellus.com
Troy his father and brother built up what I feel is a business every service professional needs to have not just in their arsenal, but to be the cannon of content when it comes to powering your reviews that your customers and clients and silently asking for. You are only as good as your reputation, however if people don't know good it is, they may never contact you or worse yet your competition!! Join Troy and I for Season 2/ Episode 16 of the Service Without Excuses Podcast #sotellus #troyhoward #reviewsmatter
#reputationmanagement #servicewithoutexcuses. #robmlyon

Are You Seen as "The Trusted Authority?? You may be very shocked to find out you are not!!

Tue, 09 Feb 2021 14:00:00 -0500

In this episode I discuss a real life story and experience on how I felt as the customer from the eyes of a business owner. We go over examples and details of how the entire purchase from start to finish, and how it went strait down the wrong path because of policy and poor communication from 3 different parts leaving me in this case "Hung out to dry"
I learned some valuable lessons that I want to teach you to help keeping you from making these mistakes that could be very costly. Join me for episode 15, are you seen as the trusted authority!!

In The Ring Today it's SEO vs SOCIAL MEDIA MARKETING with Rob Hampton of SEO of Fire!

Sat, 06 Feb 2021 16:00:00 -0500

In difficult times like these its vitally important to concentrate and use the tools you have at your disposal. Understanding what #SEO and #SOCIALMEDIAMARKETING means to your personal and company brand in your marketplace. The absolute worst thing you do is to do nothing by stopping and closing your doors. In this podcast we discuss the difference between both and the true tangible benefits to setting up your online business (yes I said online) because 80 plus % of all business is done online today!! You can find Rob on facebook at Seoonfire.social or at Hamptonconsulting.net #seomarketing #socialmediamarketing #seoonfire
#Robhampton #Robmlyon #podcast #smallbusinesspodcast #servicebusinesspodcast #servicewithoutexcuses

Why You Need To STANDOUT NOW!! with Former Disney Executive & Now The StandOut Experience John Walsh

Wed, 03 Feb 2021 19:00:00 -0500

Why now is more important than ever in history to stand out above everything else. As we have discussed in the past, you are your product and what you do is the service (the commodity) and you need to develop a strategy to capitalize upon what makes you unique. In this podcast John Walsh will bring his years with the legendary #Disney and Madison Square Garden experiences to you and how you can craft it into your own small business. John is an executive level coach and adviser as well as the author of the Stand Out Experience or #Standoutx. He resides in Florida with his Wife and three children and in this podcast (full of real gold) you can learn from a true master. Here is a link to his amazing book Standoutx at

https://www.amazon.com/Standout-Experience-Students-Professionals-Matters/dp/1544507410 or
www.standoutx.com

Please join us for Season 2/ Episode 13 of the "Service Without Excuses" podcast with Rob M Lyon #Standoutx #Disney #Disneyexperience #Johnwalsh #standoutexperience #amazon #smallbusinesspodcast #smallbusinessadvise #servicewithoutexcuses #Robmlyon

To Be a Franchisee or not to be a Franchisee, This is the Question??? The Pros vs the Cons!!!

Tue, 02 Feb 2021 18:00:00 -0500

One of the most shocking things I ever see on the faces of our clients is when they are thinking of converting their business to a franchise model for various reasons. When I explain that you never truly own a franchise the cold stone look on their face shows up. In this podcast I discuss exactly from my opinion what are the true benefits to owning the right one, and also what you may come to see with a long term commitment (usually 10 years) and if you are comfortable with that. In some cases its a great thing (I was one) and in other it may not be best for you in the long term. Join us for Season 2/ Episode 12 of the Service Without Excuses Podcast, now on IHeart Radio

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From Employee to Employer, So is there a Difference and What is it?? with Trey Raines

Sun, 31 Jan 2021 17:00:00 -0500

Many of us made the jump from being an employee (maybe even a valued one) and decided to make not just a leap, but a full frontal jump into the world of an entrepreneur making a path like our guest Tray Raines of Rainesrestoration.com of their own. What not just many, but most find out it is absolutely its awesome or it's an absolute horror show!! Taking the time to learn the difference between a person in business, and a business person is critical to not just short term, but all longevity in your growth as a business owner. In this podcast we discuss just some of the advise that will help you overcome the pitfalls. Season 2/ Episode 11 of the "Service Without Excuses Podcast" #servicewithoutexcuses #robmlyon #smallbusinessadvise #rainesrestoration #restorationbusinessadvise

How to Juggle Multiple Businesses at the Same Time, What's the Secret?? A Real Mentor!!!

Thu, 28 Jan 2021 20:00:00 -0500

Find out some of the secrets of how to to run multiple service businesses at one time. A true serial entrepreneur knows the traits and habits of how to do it. In this podcast find out the most powerful factors all of how those that go that path do it (Its a powerful Mentor, Coach, Advisor) and without it, a long road in in store. Just like Tom Brady (being the GOAT) without Bill Belichick as a coach and mentor, he would have never risen to the icon he is today!! Every superstar has a Mentor period!!! And know the value of it!! So get out of your comfort zone and dig into the gold in the episode of the Service Without Excuses Podcast!! Season 2/ Episode 10 with John Tuseo of JRC Home Services in Long Island, Ny #Mentor #Influence #Multiplehacks #serialentrepreneur #robmlyon #servicewithoutexcuses

In The Ring Tonight it's POSITIONING vs BRANDING!!!!

Sun, 24 Jan 2021 20:00:00 -0500

We have all see ads for Fed Ex, Maytag, Whirlpool, or even Jacuzzi. My question is what does that mean to the average everyday "Small Business Joe or Jane"?? Do you think you have the funds and resources to compete in your market, or do think you are better off standing out and having better positioning to those you market to. In this podcast "Positioning vs Branding we will discuss just that, the positives, the negatives, and the differences between both and how it applies to service based business!! #Robmlyon
#servicewithoutexcuses #positioning. #Branding #Mcdonalds #maytag
#jacuzzi. #fedex

When Overthinking Becomes a Very Dangerous Place???

Fri, 22 Jan 2021 11:00:00 -0500

There is an old saying of paralysis by analysis, is in fact true? and does it affect your judgement with good decision making. The answer is absolutely it does, when you overthink something especially without a strong strategy in place. You will destroy the ability to advance, and let fear and overthinking take over you rational thought and logical reasoning. In this podcast we discuss the dangers, but also the reason to plan your strategy of growth and implementation on you life and business successes. #robmlyon robmlyon.com

He asked me, What's My Target Market??? Mmmm Let's Talk Kid!!

Thu, 21 Jan 2021 18:00:00 -0500

Do you in fact actually know what your target market is, or for that matter what a target market even is? Each business is entirely different as well as each industry. Understanding and identifying what is your perfect "Target Market" or "Avatar" can help guide you in the direction you need to go. You don't ever want to play a version of ( 52 PICKUP), but instead a more strategic bullseye approach!! Enjoy!!

WTF are you talking about, I don’t want to here your excuses!!!!

Wed, 20 Jan 2021 15:00:00 -0500

Do you think your potential customers and clients wake up one day and decide they want to meet with a contractor or other service professional, just to be told you are (Booked out 3 Weeks), or your (Going on Vacation), or (The Baby kept me up all night) all which might be true by the way. They don't want excuses of why something did not get done or done in a timely basis. Even worse if your currently doing a job and you can't (or wont) deliver the results you promised them?? In this episode we take a deep dive into just that!!

Why is is it important to belong to a trade group our guest with Whitney Wiseman

Wed, 20 Jan 2021 14:00:00 -0500

Its vitally important to get your information from the right sources, in a highly competitive industry like Disaster Restoration you need only the very best and credible advise you can get. In this episode of the "Service Without Excuses" podcast we discuss just that. I know we all have heard the term "We are all in this together" but at this time in history it truly does mean alot!! We should unite together to make this wonderful industry better. You can find out more at norrp.org or their facebook page.

What do Disaster Restoration Contractors Need to Know in 2021!! You May Be Surprised with Klark Brown!!

Wed, 13 Jan 2021 19:00:00 -0500

Today on the Service Without Excuses Podcast we talk with restoration industry giant Klark Brown from Restorationadvisers.com where we discuss the state of where the industry is in 2021 and some of the challenges that are out there today, as well as some serious blueprints of how you can get you to where want to be with a little help!! You can also catch his brand new podcast at https://open.spotify.com/show/0gSKfkA... and at www.restorationadvsers.com

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Do Postcards, Sales Letters, Direct Mail actually work in 2021????

Mon, 11 Jan 2021 20:12:26 -0500

I feel everything has its place and there is a place for everything, and direct mail is no difference. Planning a tested strategy when it comes to any marketing is the key to any possible success!! In this podcast I talk how direct marketing (ie) Postcards, Sales Letters, Brochures ect to make an impact. I also discuss where and how I would NOT use this media. Take a listen to Season 2/ Episode 3 of the "Service Without Excuses" Podcast

Why a sense of URGENCY is more important than ever

Sat, 09 Jan 2021 12:27:40 -0500

Why a Sense of urgency is more important than even, our clients are going through so many things between the pandemic and a true lack of companies that are able to service their needs. It's been said, and I would agree that that building a business in a down market is often better than in an up one. One reason for that is that you are starting a new benchmark in a turmoil business world. Companies like Amazon (Like it or not) have grown so fast and effective because they are delivering upon just that (A sense of urgency) and here's the thing, you are most likely paying a premium on your purchased because of this. Make sure you are delivering your product or service with an efficient and urgent manner going forward!!

Does Teamwork Matter Today in the Crazy World we are in???

Sun, 03 Jan 2021 17:48:39 -0500

Does teamwork matter anymore, in a world where we’re not working at the same roof. Why is it more important now than ever to improve your communication skills to execute more effectively and to run a more efficient business.How many are just running a job and barking out orders to the staff and employees without any knowledge of proper leader ship or for that matter an ounce of leader ship at all. Many years ago it was OK to build up a business and not have to worry about management and training, affective training that holds up more than a day you’re working at.If you can’t learn the craft of effectively communicating with your employees you will never, and I mean never grow your business to the level of deserves. I wrote an article many years ago that was called a person in business versus a business person with a commonality differences were between the two. Both understood the trade well for the most part, but only one knowsHow to properly manage, grow, and train motivated or soon to be motivated employees. They understand the definition of a real scale in a business.

Episode # 14 What's More Important the Price, Product, or Service?? What They Really Buy!!

Tue, 14 Apr 2020 11:27:52 -0400

We talked about the chicken or the egg in a previous podcast, but it is a question that comes up more often and more common now than ever. What is more important the service and product or the PRICE?? What do our clients really pay for and just maybe they are looking for the best value in the end. What are our client and customers really asking for from us?? In episode # 14 we dive directly into just that and how you can scale and grow your business by understanding this most important dynamic! Price has no long-term value to either side and in the end everyone loses the service professional and the consumer alike, but a product or service does have real value because of all the benefits they offer to your buyer. You will never win a price war, join us to see why!!

Episode # 13 How Do You Adapt When Your World Changes??

Wed, 18 Mar 2020 10:28:37 -0400

Do you feel you have control of your entire world?? Do you feel you can change and adapt and anything and everything?? As we sit here in the middle of March of 2020, I can tell you the answer is NO!! ABSOLUTLY NOT!! We are facing a health epidemic that has not only shut down the United States, But the Entire world with an outbreak of a potentially deadly virus that had sickened and even killed many!! In this episode # 13 we talk about planning for the unforeseen and the impossible, because as we are witnessing now anything is possible (even Marshall law). How often do you plan and re-evaluate your resources, like, & business!! My plea today is to do it way more often than you will ever be comfortable with on today’s #podcast of #servicewithoutexcuses ARE YOU READY!!

Episode # 12 Strategic Partnerships (AKA Joint Ventures) Why are they so important?

Fri, 21 Feb 2020 14:03:38 -0500

Strategic Partnerships IE (JOINT VENTURES) how important are they in the long-term growth of your service based business? Building a report and a common goal to justify and help each other grow has been one of the if not the most successful way to build the "asset" that is your business. Think about the countries all over the world that have a "Strategic Partnership" with the United States to achieve a common goal!!

How important is communication in Selling??

Wed, 29 Jan 2020 15:02:13 -0500

It’s said that the oldest profession in the world be a prostitution, but that would be a misnomer because #selling is the oldest profession in the world, even though the ladder would not be is the hardest thing to sell (But it still needs to be sold to someone).The most important part of selling in my opinion is the front line communication with the prospect (which is the hardest) but something very learnable if you are willing to put in the work. In episode # 10 we discuss just that!!

The Lessons I Have Learned From Over 30 Years In The Music Business! What's Relevent For Me?

Tue, 14 Jan 2020 20:46:06 -0500

We all know there are some very tough and difficult businesses to start and even harder to turn a profit in. When the terrain is rough and extremely unforgiving, with little thought for your feelings. With all the difficulties with industries like the food service/ restaurant or retail operations I can think of non-more difficult than the music business. But with the pressure of hitting on target every time, comes a refined diamond if built correctly. Today we discuss both sides of the Good, The Bad, and The Growth opportunities!!

How I built a Multi-Truck Company In One Of The Smallest Markets In America With Scott Smith #9

Sun, 12 Jan 2020 12:34:53 -0500

In Episode # 9 we speak with Scott Smith of C&S Carpet Cleaning and #TheCarpetGuy is Meadville, Pa arguably one the smallest and most difficult regions of the county to grow not just a owner operator business but a thriving multi-truck company growing exponentially every year. Scott will put you in the passenger seat on how he did it and continues to grow every day!! He will explain both the disadvantages as well as the advantages to a small market and how everyone can relate. Enjoy our first service pro interview!!

So, What’s The Best Type Of Marketing For My Service Business??

Wed, 08 Jan 2020 20:40:15 -0500

Service Businesses need to be marketed much different from the commodity of retail stores. You are selling the experience of your service, the benefits of selling a USP ( Unique Selling Position) to the customers and clients. They but you ( The Product) and the value your service can offer them!!

What is SEO & Social Media Marketing?? And How Does It Affect My Service Based Business??

Tue, 07 Jan 2020 23:41:50 -0500

There are many misconceptions about SEO and Social Media Marketing, but one thing that’s not confusing is the requirement to have it as an intricate part of your service business. One Episode #7 of Season #1 we discuss with social and SEO maven Rob Hampton of hamptonconsulting.net and seoonfire.biz that there is a massive amount of information you need to know to become and remain a true top tier provider of your service. Listen in detail to this call where we discuss example after example of the need to have it done by an expert that understands your local market!!

Am I Better off Buying a Franchise or Not?

Fri, 03 Jan 2020 14:04:07 -0500

Am I better off long term Buying a franchise and following the systems and experience they have, or am I better off on my own and hiring a coach, consultant, or mentor to help me get where I need to be? There are advantages as well as disadvantage is to each and an episode number five of season one I take a quick look at both from 17 years of working and managing two of the biggest franchises on the scene today first starting from scratch.

What’s More Important Marketing or Selling? Is it The Chicken or The Egg

Tue, 31 Dec 2019 17:31:19 -0500

Understanding the difference between strategic marketing and selling both in person as well as other ways of communication. Marketing is important because it pre-qualifies your prospects into potential clients vs the heavy lifting of selling. The better your product is positioned, the easier the sale. It goes back to everything before is a reason, everything after is an Excuses. If you market your product or service well, but don’t deliver on the sale everyone looses.

What is a “ Service Based Business “ What am I actually selling???

Tue, 31 Dec 2019 15:11:56 -0500

A service based business is a business that goes into a residential, commercial, or industrial site to perform a trade or specialized service to the consumer. Examples are Carpet Cleaners, HVAC, Plumbers, Pest Control, Realtors, Insurance, Painting, and Landscape services.

Do I really Need a CRM program to grow my Service Based Business?? I have been doing without it!!

Wed, 25 Dec 2019 19:59:30 -0500

In episode #3 of season #1 we discuss the need to have a good CRM program. The benefits of it and the reasons you will never grow and scale without one!! You will learn that it is the Brain of your operation and without it your flying into the clouds without radar!!

Does Your Reputation Matter?? Online is what people see, Offline is what they hear??

Mon, 23 Dec 2019 22:38:08 -0500

In episode 2 of season one we discuss the importance of your reputation to customers and clients and where truly the most valuable asset is? Another episode of pure content with zero filler!!

Service Without Excuses “ The Book Explained”

Tue, 17 Dec 2019 19:00:45 -0500

In our debut episode of Service Without Excuses we discuss the principles of the book and the core to what this podcast is about. Real world professional service business owners and managers that are making it happen right now in our current economy everyday in their market.