The Great Canadian Aftermarket Podcast

Store design: The importance of consistency, and how to get it

Fri, 04 Sep 2026 10:00:00 -0400

Andrew Ross welcomes Paul Reed, “The Showroom Guy,” back to The Great Canadian Aftermarket Podcast to discuss the importance of store design and consistency across the aftermarket. From jobber stores and repair shops to banner and franchise programs, we explore the challenge of creating a look and customer experience that works — and can be executed consistently — across Canada, despite regional differences and the realities of individual locations. Paul returns to continue the conversation about design, branding, execution and why consistency matters when it comes to presenting a strong face to the customer.

For more information and to get in touch, contact The Showroom Guy here.

Inside Worldpac STX 2026: Highlights, Takeaways & What’s Next

Thu, 27 Aug 2026 12:00:00 -0400

In this episode, host Andrew Ross and CHAT Media correspondent Hannah Ryder Ross recap the biggest takeaways from Worldpac STX 2026, including the latest trends, insights, and a peek into the training shaping the future of the automotive aftermarket. We also include highlights from Hannah's sit-down with John Hamilton, CEO of Worldpac, to discuss Worldpac’s growth and progress in Canada following its split from Advance Auto Parts—and what’s ahead for the business.

Check out some of our supporting articles below.

Worldpac sees growth in Canada as company expands post-split

Worldpac presents Supplier Awards at STX 2026

Why chasing the cheapest parts can cost you more

Thu, 13 Aug 2026 09:00:00 -0400

When margins are tight, it’s tempting for automotive repair shops to look for savings wherever they can—especially when it comes to parts. But is buying the cheapest part really saving you money? In this episode, Andrew and Murray Voth of RPM Training explore how cutting costs can turn into cutting corners, affecting a shop’s profitability, efficiency, technicians, and customer trust. They discuss why gross profit dollars—not just percentages—matter, the hidden costs of constantly price-shopping parts, and how quality parts, strong supplier relationships, and value-based selling can create a healthier business.

The math never lies: you can reach the top of the mountain by racing to the bottom.

Check out Murray's story on the cost implications of right to repair here.

What SDRM, scan tool validation, and VSP adoption means for you

Thu, 06 Aug 2026 06:00:00 -0400

Thieves love to get access to professional tools. The Secure Data Release Model, scan tool validation, and the Vehicle Security Professional (VSP) credentialing are designed to get in their way. But adoption is far from 100%. Donny Seyfer, executive director of NASTF which administers the programs, talks about why this matters to shops, how it works, and what could happen if the aftermarket doesn't get on board. For more information on NASFT, SDRM, and VSP, visit https://support.nastf.org/support/home

Miles for Sight: A shop owner's cross-Canada journey for vision

Thu, 30 Jul 2026 06:00:00 -0400

Motorcycle adventures are often about the journey—but for Lorenzo Pellicciotta, this ride is about something much bigger. In this episode, we sit down with Lorenzo Pellicciotta, owner of Pellicciotta Automotive Group and operator of CARSTAR Oakville West and NAPA AUTOPRO Oakville, to talk about Miles for Sight – Four Corners of Canada Ride in support of the Canadian National Institute for the Blind. Over 7,000 kilometres into his journey, from Whitehorse, Yukon, Lorenzo shares the inspiration behind this incredible cross-country journey, his personal commitment to supporting CNIB, and how one ride is helping raise awareness and funds to empower Canadians living with vision loss.

For more information and/or to make a contribution, visit the Miles for Sight CNIB fundraising page.

Tariffs, Explained: The latest on U.S. trade measures and what it means for us

Thu, 23 Jul 2026 09:00:00 -0400

As a new set of tariffs on Canadian goods is announced by the U.S. Administration, we call on the experts for advice. Ashley Kalyn, International Trade Consultant at Peacock Tariff Consulting (peacocktariffconsulting.com), joins host Andrew Ross to talk about the new and changing tariff landscape, what aftermarket organizations need to focus on, and what it might signal for the overall economy.

Inside a brand-new EV-specific shop: How EV Lab is an example for the future

Mon, 13 Jul 2026 15:00:00 -0400

Electric vehicles are becoming a bigger part of the automotive landscape, and with that growth comes a rising demand for specialized service and repair. In this episode, our own Hannah Ryder Ross visits EV Lab in Langley, BC—a dedicated electric and hybrid vehicle repair shop created by the team behind Precision Auto Service.

We stopped by the shop with owner Scott Waddle for a tour of the new facility- and a conversation about the journey from adding EV capabilities to an established repair shop, to launching a standalone EV-focused business. Scott shares what drove the decision, the investments in training and equipment, the challenges of staying ahead in a rapidly evolving industry, and practical advice for shop owners and technicians looking to enter the EV service space. With guest host Hannah Ryder Ross.

Check out the materials mentioned in this episode:

Indie Garage Oct/Nov 2023, featuring Precision Auto

Key Tips for EV Service Readiness in Your Shop

Using technology to enhance your personal service

Mon, 06 Jul 2026 13:00:00 -0400

In today's world, the use of technology has become a familiar part of our everyday to make our lives easier. However, in our historically face-to-face aftermarket industry, when it comes to adopting these new operations, even for convenience and business potential, there might be hesitancies around losing that closeness with your customers that our business is built on.

In this episode of The Great Canadian Aftermarket podcast, owner of RPM Training and regular contributor Murray Voth outlines the four key areas that technology can actually bring you closer to your customers and build your business.

2026 Training Benchmarks Survey: Are you getting the training you need?

Thu, 25 Jun 2026 12:00:00 -0400

Training is a top priority for automotive shops, but knowing what to teach, how to deliver it, and where to find the right resources remains a challenge. In this episode, host Andrew Ross speaks with Matt Shepanek, President of the Automotive Training Managers Council (ATMC), about the findings from the newly released 2026 Training Benchmarks Survey. Drawing on nearly 3,000 responses from across the automotive industry, Matt discusses barriers to training, emerging disconnects and opportunities to deliver more, and what the data reveals about the future of technician development.

A video edition of this podcast with the survey presentation is available on our Youtube Channel here.

My Father's Wallet: Special Father's Day Episode

Thu, 18 Jun 2026 12:00:00 -0400

For this special Father's Day episode of the Great Canadian Aftermarket Podcast, host Andrew Ross examines an artifact from one of his main inspirations for his life's path in the automotive industry- his late father. For many in this industry, the road to an automotive career are paved within a paternal line (although the maternal lineage is certainly strong for some as well!). Today, our host will be going down memory lane through his father's own wallet and the preserved possessions that give us a glimpse into his father's life and impact. From all of us at CHAT Integrated Media, Happy Father's Day weekend. Also on our YouTube channel

Shad's R&R Fundraiser: On the road to $10 million

Wed, 10 Jun 2026 17:00:00 -0400

As Shad's R&R Fundraiser 2026 is right around the corner, we're revisiting this episode from February 2026 with Shad's chair Charlie Grant.

Shad's R&R is a cornerstone of Canada's aftermarket as a fundraiser for Muscular Dystrophy Research, attracting participation from across North America (and beyond) to its annual June event. Now, with a new chair in Charlie Grant, CEO of Grant Brothers Sales, it embarks on a new challenge as it looks forward to its 51st edition and sets its sights on a new goal for the future. For more informaition on how to get involved, visit ShadsRR.ca.

Attention Jobbers: What shops really need from you

Fri, 05 Jun 2026 15:00:00 -0400

Murray Voth, aftermarket business pro and owner of RPM Training, joins host Andrew Ross to switch things up and discuss tips for jobbers: how to analyze their business, strengthen shop relationships, improve pricing transparency, and how to build up the business structures to maximize their results.

Canadians want EVs more than ever, even Chinese ones

Thu, 28 May 2026 11:00:00 -0400

A 2026 JD Power Canada study found that interest in EVs among Canadian new-vehicle shoppers has risen for the first time since 2022. The study also found that many consumers are becoming open to Chinese EV brands due to affordability and technology features. JD Ney, managing director, JD Power Canada, returns to the Great Canadian Aftermarket Podcast to discuss both the growing interest and state of the industry outlined in the report, as well as persisting consumer barriers- including range, reliability, charging availability, and cold-weather performance.

For more information on the report, visit Indie Garage's release here.

Ontario's scrap tire crisis continues to fester

Fri, 22 May 2026 09:00:00 -0400

Fueled by scrap tire quotas that fell below collection for months now, there's a genuine crisis brewing as tires stack up, haulers sit at home, and regulators tinker with a broken system while shops and consumers are caught in the middle. Adam Moffatt, executive director of the Ontario Tire Dealers Association, joins host Andrew Ross to talk about how things got this bad, and what he sees as the best path forward. Feedback or questions on the issue? Contact the OTDA at info@otda.com.

The truth about access to repair information, security, and crime

Tue, 12 May 2026 10:00:00 -0400

(Encore presentation) The threats facing modern vehicle security systems are real and evolving. This month, Indie Garage reported on the response from National Automotive Service Task Force (NASTF) in the wake of a major vehicle theft ring that had used a diagnostic tool to steal dozens of vehicles in Washington, D.C. This crime highlighted the continued threats to modern vehicle security systems worldwide - and NASTF issued a resulting statement that it continues to serve as the industry’s established secure access authority, and their framework to combat vehicle security crime.

We're revisiting this extended episode, originally aired October 2024, with Donny Seyfer, Executive Officer, NASTF, discussing the truth on cybersecurity, and what's being done to mitigate the real threats.

Building customer satisfaction with clarity and consistency

Thu, 07 May 2026 07:00:00 -0400

Jason Hladyniuk, service advisor training specialist with RPM Training jumps into the podcast this week to talk about important touchpoints for service advisors and those who might have to lend a hand when things get super busy at your shop.

You can also watch the video version on the Indie Garage You Tube Channel.

Orphan EVs and making the leap with your customers: Notes from the EV & Charging Expo

Thu, 30 Apr 2026 07:00:00 -0400

Multimedia Content & Analytics Associate Hannah Ryder Ross catches up with host Andrew Ross after coverage of the EV & Charging Expo 2026 in Toronto earlier in April. Hannah gives a rundown on the aftermarket panel discussions about EVs as a training and business opportunity, how pros feel about where we're at with the shifting landscape, and encouraging techs to grow along with the EV service sector.

For more insight from pros on setting up your shop for EV success, here are some Key Tips for EV Service Readiness in Your Shop on IndieGarage.ca.

Build your own ZEV: Conversion course launches in Vancouver

Tue, 21 Apr 2026 09:00:00 -0400

Host Andrew Ross sits down with Brett Griffiths, Dean, School of Trades, Technology and Design at Vancouver Community College (VCC), to discuss VCC'S new EV conversion pilot program, as well as the growing relevance in electric conversion overall- and how EV conversion went from niche projects to a full course for techs.

To view the course outline and request info on VCC's EV Conversion Course, you can visit the School of Continuing Studies course page here.

Incoming AIA Canada Chair Jason Herle on challenges for the aftermarket, and benefits of getting involved

Tue, 14 Apr 2026 11:00:00 -0400

Jason Herle, CEO of Fountain Tire, is the incoming chair of the Automotive Industries Association of Canada. Recorded in early March 2026 during preparations for Fountain Tire's 70th Anniversary Conference in Halifax, N.S., he talks about core strengths of the aftermarket, the important role of the association, and the benefits of getting involved.

In speaking on the Right to Repair issue he referenced the report "Unlocking Access: Why Right to Repair Matters for Every Vehicle Owner, authored by MNP Canada" Access the Indie Garage review of that report here, where you will also find a link to the full report.

Buying or selling a shop? Here's what you need to know

Thu, 02 Apr 2026 12:00:00 -0400

Whether you are an owner looking to sell your shop, or a young entrepreneur looking for an opportunity, Murray Voth, RPMTraining.net, has some great real-world advice and tips for you! With host Andrew Ross

Takeways from the Canadian Auto Care Industry Conference

Wed, 25 Mar 2026 13:00:00 -0400

Key takeways from the Canadian Auto Care Industry Conference (CIAC) organized by AIA Canada. Quick takes on key points from notable presentations and events by podcast host Andrew Ross.

Going from burnout to breakout success in your shop, with Murray Voth

Thu, 05 Mar 2026 11:00:00 -0500

Running a business can be overwhelming and that can lead to burnout. Leading Canadian aftermarket trainer and business consultant Murray Voth, RPM Training offers proven step-by-step methods that can bring sanity and success to your business (and your life!).

Shad's R&R Fundraiser: On the road to $10 million

Tue, 24 Feb 2026 10:00:00 -0500

Shad's R&R Fundraiser is a cornerstone of Canada's aftermarket as a fundraiser for Muscular Dystrophy Research, attracting participation from across North America (and beyond) to its annual June event. Now, wth a new chair in Charlie Grant, CEO of Grant Brothers Sales, it embarks on a new challenge as it looks forward to its 51st edition and sets its sights on a new goal for the future. For more informaition on how to get involved, visit ShadsRR.ca.

New AIA Canada CEO Emily Chung: Bringing it all together

Wed, 04 Feb 2026 07:00:00 -0500

New AIA Canada CEO Emily Chung is looking to use her experience in the aftermarket--an extensive background in the industry that includes 16 years as a shop owner--to bring together the different perspectives of stakeholders and industry members in a way that moves the industry forward. AIA Canada will be exploring industry issues at its Canadian Auto Care Industry Conference (CAIC) March 11 and 12. CLICK HERE FOR MORE INFO

Scrap tires are piling up in Ontario. Are we risking another Hagersville tire fire disaster?

Thu, 29 Jan 2026 15:00:00 -0500

Scrap tires are piling up all over Ontario, raising the spectre of another Hagersville tire fire disaster that saw 14 million tires burn for 17 days in early 1990. It was that event the forced change in how the province deals with tires, but after Ontario reset the thresholds for tire collection and recycling, shops and collection sites are left dealing growing piles of scrap tires and nowhere to send them.

Adam Moffatt, Executive Director of the Ontario Tire Dealers Association (www.otda.com) and Tire Dealers Association of Canada, explains how we got here, and what you can do to help change it. Industrial professionals can reach out to the OTDA at www.otda.com and Adam Moffatt at amoffatt@otda.com for more on what you can do.

There's a better way to talk about tires. This may be it.

Thu, 22 Jan 2026 11:00:00 -0500

Any aftermarket professional knows that the categories we put tires into --Summer, All-Weather, Snow Tires, Winter Tires and especially All-Season--don't always serve customers well. Ulrik Westergaard, Director, Operations & Sales at Bruno Wessel Ltd., joins the podcast to talk about the TireType.org initiative, and what it could mean to smooth customer communications. Listeners are invited to reach out to Ulrik at TireType.org with their views on the issue, or email Andrew Ross at AndrewRoss@indiegarage.ca.

AARO rebrands, goes national: Ontario shop association starts a new chapter

Thu, 18 Dec 2025 12:00:00 -0500

Bruce Eccles, respected shop veteran and vice-chair of the newly rebranded Automotive Aftermarket Repairers Organization of Canada (AARO.ca) joins host Andrew Ross to talk about what's behind the recent rebrand and what the vision for the future of the storied Ontario association holds as it seeks to broaden its mandate across Canada.

Learning to be a leader: Yes you can!

Thu, 11 Dec 2025 07:00:00 -0500

Whether you feel like a "born leader" or not, there are skills you can learn and practices you can put into action that will put you in a proper leadership position (and not just the boss) at your automotive business. Murray Voth, RPM Training, provides excellent starting points and skills to build in your journey to being a better leader.

Why integrated design build is the way to go for your shop reno

Thu, 04 Dec 2025 13:00:00 -0500

Paul Reed, The Showroom Guy, and now VP Business Development with Ritestart (Ritestart.ca) talks the importance of integrated design build in your new store or shop construction or renovation, and why new, upgraded designs matter more than ever. With Host Andrew Ross.

Skilled Trades Ontario: Getting past growing pains and moving ahead

Thu, 20 Nov 2025 10:00:00 -0500

Skilled Trades Ontario CEO Candice White talks about the vision and goals for the province’s still-new apprenticeship agency, getting past growing pains, and what the near future holds for the agency, for apprentices, and for the industry. Recorded October 27, 2025. Industry professionals, stakeholders, apprentices and interested parties are encouraged to reach out to Skilled Trades Ontario. Contact information is at skilledtradesontario.ca/contact-us.

Live from AAPEX: Importance of passion, mentorship and good friends to your success

Fri, 14 Nov 2025 10:00:00 -0500

Recorded live at AAPEX 2025: Three young entrepreneurs from Calgary and Vancouver--Eddie Tso, Albert Liu, and Joshua Lin--talk about the importance of building relationships, mentorship, paying it forward, and leaning on each other as they build Pacer Dynamics in the aftermarket. With host Andrew Ross.

Live from AAPEX '25: A Global Meeting Place for the Aftermarket

Wed, 05 Nov 2025 16:00:00 -0500

Live from AAPEX 2025 in Las Vegas: JF Champagne, President and CEO of AIA Canada, sits down with host Andrew Ross to discuss AAPEX's significance as a global centrepoint for the aftermarket for associations, suppliers and customers; the age of aftermarket renewal and revitalization; and the challenges and wins impacting the industry. Recorded November 5, 2025.

Navigating Quebec's Right to Repair

Thu, 30 Oct 2025 10:00:00 -0400

J.F. Champagne, president and CEO of AIA Canada talks details and mechanisms at play with Quebec's Right to Repair now coming into force, as well as related issues surrounding Quebec's unique approach to the issue, and what it might mean for the rest of Canada. With host Andrew Ross.

Canadian independent aftermarket shops are slipping. Fixing what matters most

Thu, 23 Oct 2025 10:00:00 -0400

Canada's automotive service market is estimated to be blowing up to some $18 billion, a significant increase over the last few years, but the data shows that the independent aftermarket shops are slipping in both share of those dollars, and how customers rate them.

Driven by some structural factors affecting the vehicle population profile, and the experience and rising expectations of customers, independent aftermarket shops are seeing a slide in their both the dollar share of business they're winning, and customer satisfaction rankings.

J.D. Ney, Automotovie Practice Manager--Canada at leading researcher J.D. Power, joins host Andrew Ross on this episode of The Great Canadian AFtermarket Podcast to dig into what the survey data says about where customers at large are saying thei local shops might be falling short, and how to fix what matters most.

Shop marketing: Why your customer's reputation matters more than yours

Fri, 17 Oct 2025 06:00:00 -0400

Word of mouth is recognized as a key driver for shop business, but are you losing that personal touch in the Facebook and Instagram world of marketing? Are you forgetting to put the customer first?

Murray Voth, RPM Training, returns to the show after a break to talk about connecting with customers by focusing on their motivations as people, not just customers and how to keep that personal connection even when you're using modern technology to market your shop. With host Andrew Ross.

What the changing used car marketplace means for the aftermarket

Thu, 09 Oct 2025 11:00:00 -0400

The dynamics of the new and used car market play a strong role in shaping Canada's aftermarket. Baris Akyurek, AutoTrader’s VP of Insights & Intelligence, joins host Andrew Ross to talk about shifts happening in Canada's automotive market, and what this can tell us about the evolving aftermarket.

ADAS and your shop

Thu, 02 Oct 2025 12:00:00 -0400

More than 50% of drivers report ADAS issues after service. ADAS is a growing opportunity and area of concern for drivers, insurers and, yes, lawyers. Brunno Moretti, President of ADAS Aftermarket at Ascential Technologies, an ADAS systems supplier, talks about their findings published in the whitepaper “Driving Down Costs, Driving Up Safety: The Economic Benefits of Universal ADAS Servicing."

Yukon Gold: How northern shops can step up with this used oil program

Thu, 25 Sep 2025 05:00:00 -0400

Jenn Robson, Director of Operations, Interchange Recycling, joins host Andrew Ross to talk about what a new Yukon initiative means, and how it raises the larger issue of shops and their role in the community. For more information on this initiative, visit Interchange Recycling.

What's your shop really worth? Part 2

Thu, 11 Sep 2025 09:00:00 -0400

Encore presentation from the archives: Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training (RPMTraining.net) join host Andrew Ross. Originally posted in November 2022.

What's your shop really worth? Part 1.

Fri, 05 Sep 2025 12:00:00 -0400

The best EV strategy for your shop, with Jeff Taylor

Thu, 28 Aug 2025 07:00:00 -0400

Encore presentation from the archives: Having the correct EV strategy for your shop has been on the minds of just about every ASP. Renowned Canadian automotive technician Jeff Taylor has some great advice for shop owners and technicians. With host Andrew Ross. Originally published January 2023.

What's in your toolbox meeting?

Thu, 21 Aug 2025 05:00:00 -0400

Encore Presentation from the archives: Host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive, Calgary, Alta., to discuss effective toolbox meetings. Originally published February 2021.

Stop the Trash Talk: Bruce Eccles on why it matters

Thu, 14 Aug 2025 05:00:00 -0400

Encore presentation from the archives: Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters. Originally published April 2022.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Getting your shop management system priorities straight

Thu, 07 Aug 2025 05:00:00 -0400

What's your priority when looking at shop management systems? Are you putting your needs as a business owner ahead of your customers? Maybe time for a rethink. Murray Voth, RPM Training, discusses what the priorities should be for the best outcomes for your shops. With host Andrew Ross.

EV owners and the aftermarket: A wake up call for shops

Thu, 24 Jul 2025 11:00:00 -0400

A just-published survey of EV owners in Canada reveals a significant gap that independent aftermarket shops will have to close to succeed in this evolving space. Guest Rick Nadeau, president of Quorus Consulting which authored the AIA Canada study "Electric vehicle maintenance and repair: the Canadian owner’s perspective report" digs into the detailed revelations, and areas of opportunity for the aftermarket. Also presented in video format at the Indie Garage You Tube Channel. There may be a delay in this episode uploading to You Tube

A tale of four shops (Part 2): Why it (really) matters

Thu, 17 Jul 2025 12:00:00 -0400

Trainer Murray Voth, RPM Training, digs into how and why shops in the same market can vary from controlled, comfortable, chaotic, and everything in between, how to transition to the shop you want, and why it matters. Part 2 of 2. With host Andrew Ross.

A tale of four shops (Part 1): Do you have the shop you want?

Thu, 10 Jul 2025 12:00:00 -0400

AIA Canada's departing CEO JF Champagne looks back, and ahead

Fri, 04 Jul 2025 04:00:00 -0400

AIA Canada president and CEO JF Champagne announced he will be leaving the assocation in mid-2026. In this episode he looks back on pivotal issues AIA Canada has been handling over his decade there, and what the future holds for the aftermarket. With host Andrew Rossm publisher and director of content at CHAT Integrated Media. From the people who bring you IndieGarage.ca and JobberNation.ca. Selected by Feedspot as one of the Top 10 Canadian Automotive Podcasts.

UAP's Alain Primeau on key trends to watch shaping Canada's aftermarket

Tue, 24 Jun 2025 09:00:00 -0400

Alain Primeau, Executive VP at UAP Inc., joins host Andrew Ross to point out the key trends shaping Canada's aftermarket and how he sees UAP and its NAPA are positioned to address them successfully today and in the future.

Top shop operators continue to succeed

Tue, 17 Jun 2025 09:00:00 -0400

Even in a market that has seen pressure from larger economic factors like trade uncertainty, Canada's top operators continue to succeed. Zakari Krieger, who leads Fix Network's Prime Car Care retail glass and mechanical initiatives (NOVUS Glass, Speedy Auto Service) shares his network's insights and outlook for the aftermarket. One operator mentioned in the podcast, Glendale Motors, is featured in the May/June Issue of Indie Garage. READ MORE HERE.

Managing your margins (for fun and profit!)

Tue, 10 Jun 2025 10:00:00 -0400

When prices shift, your margins can shift too. Murray Voth, RPM Training, talks about how to make sure that your current margin matrix is on target for your business, and what happens when it isn't! With host Andrew Ross. Also, check out the video edition of this episode at IndieGarage.ca and the Indie Garage YouTube channel to see the pricing and margin matrix discussed. Also, listeners can email Murray for an updated margin matrix at murrayvoth@rpmtraining.net

EV diagnostic tools and strategies for success

Thu, 15 May 2025 12:00:00 -0400

Dean Law, Law's Automotive, Portage La Prairie, Man., has spent the last two years diving deep into EV learning. He offers advice on tools he's looking at and why safety is so important. With host Andrew Ross.

The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Rising parts prices got you down? We have a fix for you!

Thu, 08 May 2025 02:00:00 -0400

With the inflationary impact of tariffs and other factors, it's critical for shops to have the right strategy in place to maintain and even build profit. Murray Voth, RPM Training, digs into what works. With host Andrew Ross.

The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Winning Right to Repair in Quebec: Still work to do!

Wed, 16 Apr 2025 06:00:00 -0400

Quebec has formally recognized the Right to Repair, a development that could reshape the Canadian automotive aftermarket—if successfully implemented. Now, the focus shifts from legislation to regulation—and making sure this win doesn't get lost in the details. On the show: Emily Holtby is Vice President of Government Relations at AIA Canada. David Boudeweel is an independent government relations consultant, and has been driving the initiative alongside the AIA Canada’s Quebec division and its members since 2021. With host Andrew Ross.

No succession plan? Time to get started!

Wed, 09 Apr 2025 08:00:00 -0400

As crazy as it sounds, statistics say some 70% of shops do not have a succession plan. Bruce Williams, Rivers Edge Services, Prince George, B.C., joins Murray Voth, RPM Training and host Andrew Ross to talk about what's in a proper succession plan and why you should get started on yours.

New AIA Canada Chair Tony Kuczynski: The Team Player

Tue, 01 Apr 2025 06:00:00 -0400

New AIA Canada Chair Tony Kuczynski has a passion for cars. He's gone from tech to CEO, with a lot in between. Now CEO and President of Mister Transmission, he's seen the importance of teams to the success of businesses large and small, and the importance of leadership. Recorded live with host Andrew Ross at the Canadian Auto Care Industry Conference, March 19, 2025.

Live from a '72 VW Camper: What's new at the Automotive Business School of Canada

Wed, 26 Mar 2025 09:00:00 -0400

Jason Dale, Executive Director of the Automotive Business School of Canada and Stephanie Quinn, Training Coordinator, climb aboard a 72 VW Westfalia camper with host Andrew Ross to talk what's new at the school for aftermarket professionals. Recorded live March 19, 2025 at the Canadian Auto Care Industry Conference.

Find out more information on the new Automotive Aftermarket Management Certificate program HERE.

New apprentice prep guide helps build Red Seal success!

Tue, 18 Mar 2025 08:00:00 -0400

Jeff Oakes, Automotive Apprenticeship Instructor at Ontario's Conestoga College talks about why he authored the "Canadian Automotive Red Seal Exam Prep" guide and what apprentices are really looking for from shops to help them succeed. Canadian Automotive Red Seal Exam Prep is available from Amazon.ca

What does rising Canadian sentiment mean for the aftermarket?

Wed, 12 Mar 2025 15:00:00 -0400

It's no secret that recent trade tensions have caused a rise in Canadian patriotic sentiment. It's the single biggest marketplace trend in the country. Bob Jaworski, owner of Auto Electric Service in Regina, Sask., and former chair of AIA Canada and John "Satch" MacDonald, whose family ran Ideal Supply in Listowel, Ont., and who still stays connected to the industry, joins host Andrew Ross to talk about what they see as key elements to this significant development and what it means for the aftermarket.

Tariffs are in: Here's what you need to know

Wed, 05 Mar 2025 08:00:00 -0500

With tariffs coming into effect, Canadian aftermarket business owners, and those connected to U.S. businesses selling into Canada need to stay informed on several key aspects to effectively navigate this new landscape and where the aftermarket stands right now. Read more on JobberNation.ca at Tariffs are in effect: Here’s what you need to know.

Trade, tariffs, and the aftermarket: Impacts and strategies to handle the unknown

Wed, 19 Feb 2025 13:00:00 -0500

Recorded February 19, 2025: Todd Campau, Aftermarket Practice Lead wtih S&P Global offers insights and effective measures aftermarket businesses can take to deal wth a changing Canada/U.S. trade environment in the context of what is already a complex set of business forces. With host Andrew Ross

How to build your business the smart way! With Murray Voth, RPM Training

Thu, 13 Feb 2025 04:00:00 -0500

Entrepreneurs are always looking for ways to build their business, but sometimes you can chase opportunities that don't fit and don't give you what you need. Murray Voth, RPM Training, provides insights on the right things to focus on to build your business the smart way. With host Andrew Ross

Shad's R&R Fundraiser: Making a real difference for half a century

Tue, 04 Feb 2025 13:00:00 -0500

As it looks forward to its 50th event this June, cornerstone Canadian aftermarket charitable event Shad's R&R has provided valuable funding to Muscular Dystrophy Canada that has had real, direct, lifechanging benefits. Brad Shaddick, chair of Shad's R&R is joined by Stacey Lintern of Muscular Dystrophy Canada to detail the event's history and the real benefits that have flowed from the more than $5 million raised.

For more info, visit https://shadsrr.ca/

AI and your shop: Where does it really fit?

Thu, 23 Jan 2025 10:00:00 -0500

Artificial Intelligence, AI, is top of mind for many people these days. But how does it really fit into what you do in your shop every day? How can it really help you do what you do? Chris Garcia, of AI solutions provider Anyline joins host Andrew Ross to dig into what it means for your shop, your techs, and your customers.

Motormouth's take on EV incentives and beyond

Thu, 16 Jan 2025 10:00:00 -0500

Outspoken automotive journalist David Booth, "Motormouth", gives his views on the chaotic end to the EV incentives in Canada, what the future may hold as a Trump Administration readies to take control, and it all might mean for the aftermarket. David Booth will also be hosting a Driving into the Future Vitrual Panel discussion January 22, 2025 at 11 a.m. ET. Register for free at https://events.driving.ca/

What the end of federal EV incentives mean for the aftermarket

Tue, 14 Jan 2025 12:00:00 -0500

Guest JF Champagne, President and CEO of AIA Canada joins host Andrew Ross to discuss the implications of the end of the Canadian federal Zero Emission Vehicle incentive program, and what it doesn't it doesn't change.

Top challenges and opportunities that 2025 holds for Canada's aftermarket

Wed, 08 Jan 2025 12:00:00 -0500

The year 2025 will definitely have its bumps in the road if early political posturing is anything to judge by. Host Andrew Ross outlines issues that are closer to home for the aftermarket and reviews developing issues and opportunities that aftemarket professionals should keep tabs on for the year ahead.

Weathering headwinds: Focusing on the four pillars

Thu, 12 Dec 2024 10:00:00 -0500

Murray Voth, rpmtraining.net, and host Andrew Ross discuss areas of focus to ensure shops can weather any coming economic headwinds.

Renewal and growth at Bestbuy Distributors

Thu, 05 Dec 2024 13:00:00 -0500

Nick Brunet, President of Bestbuy Distributors, talks about what it means to respect the legacy of one of Canada's oldest distribution organizations while building for the future with new tools and a new outlook.

What's behind Canadians' winter tire usage?

Thu, 28 Nov 2024 13:00:00 -0500

Winter tire usage in Canada has increased over the years, but there more to it than just awareness. Right? Michal Majernik of the Tire and Rubber Association of Canada talks about the latest research and what factors are affecting Canadians winter tire usage.

What's driving today's oil change business

Thu, 21 Nov 2024 07:00:00 -0500

The car parc in Canada has changed drastically over the past decade. The prevalence of European brands on our roads has increased dramatically; about one in 10 is now a European brand. Successfully tapping into that market requires offering specific engine oils and also providing a different style of customer service that those drivers respond to. That according to Donny Braga, Brand Marketing Manager – Passenger Car at Wakefield Canada, providers of Castrol product to the Canadian market. Recorded live at AAPEX 2024 with host Andrew Ross.

Right to repair wins big in Canada: Where we go from here

Tue, 12 Nov 2024 12:00:00 -0500

Right to repair in Canada just got a big win. But there's still work to do. Jean-François Champagne, President and CEO of AIA Canada, talks about where we go from here. Recorded at AAPEX 2024.

Is your desire to be a "problem solver" hurting your business?

Tue, 29 Oct 2024 08:00:00 -0400

Shop owners and techs pride themselves on being problem solvers. That's great, but is it hurting your business, your efficiency, and your customer service? Maybe. Murray Voth, RPM Training, says you don' t have to go it alone. With host Andrew Ross

The truth about access to repair information, security, and crime

Thu, 17 Oct 2024 01:00:00 -0400

The aftermarket does enjoy access to much repair information through voluntary agreements, but that is under threat by automaker groups. In this extended podcast, Donny Seyfer, Executive Officer, National Automotive Service Task Force (NASTF), talks about what's happening in the U.S. and Canada, what the truth is on cybersecurity, and what being done to mitigate the real threats.

Why this is a critical time for Right to Repair in Canada

Thu, 10 Oct 2024 01:00:00 -0400

Bill C-244, an important "precursor" to Right to Repair legislation, is at a critical stage. Quebec's Right to Repair Bill C-29 is on the books, but not in force. Wins in the making but there's work to do. AIA Canada President and CEO J-F Champagne talks about the global Right to Repair landscape and how what's happening in Canada is building on those wins, and why things here are at such a critical stage. With host Andrew Ross. Also, visit RighttoRepair.ca

Strong future ahead for Canada's auto parts entrepreneurs

Mon, 30 Sep 2024 03:00:00 -0400

Zakari Krieger, Vice President, Prime CarCare at Fix Network World is part of a four-generation-old aftermarket family. Despite his move into the "corporate" world, he continues to believe strongly in the value of the auto parts entrepreneur.

Stephan Guay on the foundations of Transit's innovative approach

Tue, 24 Sep 2024 01:00:00 -0400

Stephan Guay, president of Transit Inc. talks about the foundations of Transit's innovative approach, where he sees it fitting into Canada's changing aftermarket, and why he believes in giving back matters so much.

Rising tide of repair is lifting automotive service sector

Thu, 05 Sep 2024 08:00:00 -0400

The latest J.D. Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study reports a rise in key metrics for both aftermarket and dealer service organizations. J.D. Power's J.D. Ney digs into what behind this driving dynamic, and key factors in driving customer loyalty.
Read our report on Indie Garage.

How to get out of the way and let your team shine, part 2

Thu, 15 Aug 2024 01:00:00 -0400

Murray Voth, rpmtraining.net, and host Andrew Ross discuss the importance of getting a trusted team in place. Part 2 of 2.

How to get out of the way and let your team shine, Part 1

Thu, 08 Aug 2024 16:00:00 -0400

Murray Voth, rpmtraining.net, and host Andrew Ross discuss the importance of getting a trusted team in place. Part 1 of 2.

Let's get digital! with Doug Brackett

Thu, 25 Jul 2024 07:00:00 -0400

Doug Brackett, the proud owner of Downtown Automotive in Nelson B.C., wants to help you get the most from your digital tools and your shop. Smart tips and advice are on order in this episode. Learn more at Pro Vitals.
With host Andrew Ross.
From the people who bring you IndieGarage.ca and JobberNation.ca. Selected by Feedspot as one of the Top 10 Canadian Automotive Podcasts.

YPA's Kari Hann: Setting the stage for the aftermarket leaders of tomorrow

Tue, 09 Jul 2024 21:00:00 -0400

Young Professionals in the Auto care sector Committee chair Kari Hann talks about what the YPA has meant for her career and how it is looking to kickstart efforts to help rising aftermarket professionals build the skills and connections they need to lead the aftermarket. Check out more on the YPA Committee HERE or Visit AIACanada.com and click on "Programs."

Are you using all the tools in your toolbox?

Wed, 26 Jun 2024 06:00:00 -0400

Are you using all the tools in your toolbox? Probably not, and no we're not talking about your favourite wrench or scan tool. Murray Voth, RPMTraining.net, offers great advice on what business tools shops can use to help run their business better and more profitably. With host Andrew Ross.

Canadians are cooling on EVs, but what does it mean for you?

Thu, 20 Jun 2024 06:00:00 -0400

Canadians are considering EVs less and less, but what does that mean for sales, and what does that mean for the aftermarket? J.D. Ney, director of the automotive practice at J.D. Power Canada digs into the latest research and offers informed advice on how to prepare in a changing EV landscape. With host Andrew Ross.

Bruce Eccles tells all in new book

Wed, 12 Jun 2024 00:00:00 -0400

Bruce Eccles, one of Canada's most respected shop owners, has added author to his accomplishments. His new book "Don't Look Back, Look Ahead: 40 years of business and life's unexpected road" is more than just a management book:"But when I opened my eyes and saw blue sky, I knew that I was alive." reads an early passage. He joins host Andrew Ross to talk shop, and life's unexpected road. His book is available on Amazon.ca

Setting new targets for Ontario's AARO association in 2024

Thu, 30 May 2024 07:00:00 -0400

New interim executive director John Cochrane, an industry leader and one of Canada's most involved former shop owners, has taken on the goal of setting a new direction for the Automotive Aftermarket Retailers of Ontario (AARO), and putting it into a leaderships position with the automotive service provider community.

Lift safety matters: We all want to go home tonight

Fri, 03 May 2024 01:00:00 -0400

Bob O'Gorman of the Automotive Lift Insitute and Steffan Shaw, Ontario based Automotive Lift Institute (ALI) Certified Lift Inspector with Vertical Systems Inc. join host Andrew Ross to talk about lift safety, inspection imperatives and just how bad it can get out there.

Simple steps to happier customers and a better bottom line

Wed, 24 Apr 2024 00:00:00 -0400

Keeping customers' confidence with the right approach will generate the top and bottom line your business needs, and with the integrity you demand for your reputation. Business trainer Murray Voth, RPM Training offers his simple but effects stop to get there.

AIA Canada's Incoming Chair: Ryan Bruno crashes the party!

Mon, 08 Apr 2024 09:00:00 -0400

There's no question that the collision repair sector has become a considerable force within Canada's national aftermarket association. As AIA Canada Chair, Ryan Bruno, CEO of the CSN Collision Centres network hopes to bring some of the learnings of this segment and see how they can benefit the rest of the aftermarket.

Keeping it positive: Beyond the trash talk with Bruce Eccles

Tue, 02 Apr 2024 20:00:00 -0400

On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward.
Bruce Eccles, founder of Eccles Auto, in Durham, Ont., is back. His earlier "Stop the Trash Talk" episode is one of our most popular. In a "Part II" of sorts, he and host Andrew Ross talk about the importance of keeping a customer experience positive and thinking about other shops as part of a community. Originally published September 2022.

Stop the trash talk: Bruce Eccles on why it matters

Tue, 02 Apr 2024 20:00:00 -0400

On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward.
Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters. Originally published April 2022.

The hand off: Behind the success of succession

Tue, 02 Apr 2024 20:00:00 -0400

On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward.
Bruce Eccles' hand off of Eccles Auto to son Scott is by any measure a success. But there's more to the story than just an orderly transition. Originally published July 2023.

DEI and the Aftermarket: An honest conversation

Thu, 21 Mar 2024 12:00:00 -0400

In many ways Diversity, Equity and Inclusion , DEI, is just a new lable for something aftermarket companies have been doing for years put the best people in place says Shannon Spano, chair of AIA Canada. But DEI initiatives have also spawned opposition. Spano joins host Andrew Ross to discuss the realities of what DEI means for the automotive aftermarket.
From CHAT Integrated Media, the people who bring you IndieGarage.ca and JobberNation.ca.

The new trends driving the automotive service business today

Mon, 11 Mar 2024 21:00:00 -0400

Murray Voth, RPM Training, joins host Andrew Ross to talk about the new trends driving the automotive service business. Full disclosure: Some of these new trends may sound familiar!

What's keeping car dealers up at night?

Mon, 26 Feb 2024 21:00:00 -0500

Car dealers may compete for service dollars, but their business is more than that. J.D. Ney, Automotive Practice Lead at JD Power Canada helps us "look over the garden wall" at what car dealers in Canada are concerned about in a changing market, and what that means for indendent shops vying for service dollars.

David Booth "Motor Mouth" talks car theft, right to repair, and techno geeks

Wed, 21 Feb 2024 01:00:00 -0500

Well known Canadian automotive journalist and personality David Booth, known as "Motor Mouth" across national publications and his Motor Mouth podcast, talks car theft, what it means for right to repair, and how it all connects for shops and techs of tomorrow.

Falling in love with your business all over again

Tue, 06 Feb 2024 09:00:00 -0500

Love is in the air!! With Valentine's Day around the corner, host Andrew Ross and Murray Voth, RPMTraining.net, talk about falling in love . . . with your business! What can you do to really bring back that passion? Quite a lot actually! And some of it is super simple, but really important to your happiness and your success.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

How does an Average Repair Order of $2600 sound?

Thu, 25 Jan 2024 12:00:00 -0500

Average Repair Order (ARO) is an important metric, but many aftermarket shops have been lagging behind their dealership competition on this measure. Michael Smolders of AutologiQ joins host Andrew Ross to talk about the changing face of customer buying habits and what AutologiQ brings to market to help Canadian shops build their ARO (currently at $2600 for iQ Network participants) and their customer service. For more information, visit AutologiQ.ca

Automotive Aftermarket Management education comes of age in Canada

Wed, 17 Jan 2024 17:00:00 -0500

With the impending launch of the Automotive Aftermarket Management Program at the Automotive Business School of Canada, aftermarket professionals now have an option to up their skills with this made-in-Canada education program. Jason Dale, Executive Director of the ABSC talks about what the new program offers and how aftermarket business education has evolved in Canada. For more information about the Aftermarket Management Program CLICK HERE.

Skills Ontario: Bringing youth to the trades

Wed, 13 Dec 2023 23:00:00 -0500

Skills Ontario is helping attract youth to the skilled trades and CEO Ian Howcroft says it's a great way to build knowledge and passion and a future for the automotive aftermarket. For more information visit www.skillsontario.com

Build your ARO? Yes you can!

Thu, 07 Dec 2023 00:00:00 -0500

Shop owner and business coach Bruce Williams, Rivers Edge Services, Prince George, B.C., joins Murray Voth, RPM Training, and host Andrew Ross to talk about how he built his average repair order numbers, continues to build his customer count and how you can too!

Inside the dealer-indie ARO gap and what to do about it

Wed, 29 Nov 2023 23:00:00 -0500

In this episode, J.D. Ney, Automotive Practice Lead, Canada for JD Power, explains where Canadian average repair order (ARO) data comes from, why dealers are winning dollar market share from independent shops, and ways that independent aftermarket players can improve.

Scott and Michael Waddle: Effective EV service strategy

Wed, 22 Nov 2023 07:00:00 -0500

There is no question that the topic of EV service strategy is at the top of mind for shops and techs. Host Andrew Ross meets with Scott and Michael Waddle, who have carved out a space in their shop service designated for EV and hybrid vehicle repair. They share their approach and strategy for success.

Building your team from the techs up

Wed, 15 Nov 2023 07:00:00 -0500

Veteran auto service professional and former shop owner Joe Taylor thinks owners need could benefit from taking a 'Money Ball' style approach to team building. He joins Murray Voth, RPM Training, and host Andrew Ross to talk about how this will build shop culture and performance.

Increase your ARO and build customer satisfaction too!

Thu, 09 Nov 2023 12:00:00 -0500

Murray Voth, RPM Training, and host Andrew Ross dig into what's behind lagging aftermarket ARO numbers, and how to build your shops revenue and reputation at the same time.

AI Brings a new Force to service

Tue, 31 Oct 2023 11:00:00 -0400

The Force of AI has come to Canada's aftermarket with the power of a Jedi Knight. All kidding aside, it's speeding emergency service dramatically. Stuart Reay of Winnpeg-based Denray Tire tells host Andrew Ross how.

AAPEX 'Best Kept Secret' is what it offers shops and techs

Tue, 17 Oct 2023 00:00:00 -0400

What AAPEX offers shop owners and technicians, especially those who are in remote locations, is 'the best kept secret" in the aftermarket. At least according to Ryan Kooiman, He cut his teeth as a technician and is an avid advocate of what AAPEX has to offer. He now oversees the training of some 75,000 technicians a year as the Director of Training for Standard Motor Products, but it's still he is an avid advocate the AAPEX Show (in Las Vegas Oct 31-Nov 2, 2023.) This episode presented in association with AAPEX. Visit AAPEX Show.

The importance of staying current and having an impact

Tue, 10 Oct 2023 00:00:00 -0400

Ben Johnson, Director, Product Management Mitchell 1 talks about how having an impact has driven his career forward from the bays to directing one of the most widespread technology platform in use. Staying on top of changing technologies continues to drive his motivations and also why he recommends everyone in the aftermarket should attend the AAPEX Show in Las Vegas Oct 31-Nov 2, 2023. This episode presented in association with AAPEX. Visit AAPEX Show.

The Quebec aftermarket's "Golden Opportunity" on Right to Repair

Mon, 02 Oct 2023 23:00:00 -0400

AIA Canada president and CEO JF Champagne and Elizabeth Lambert, chair of the Quebec division of AIA Canada and co-owner of Pièces d'Auto Joliette join host Andrew Ross to discuss the promising outlook for Right to Repair legislation in Quebec. For more information on Right to Repair initiatives in Canada's automotive aftermarket, visit rightorepair.ca
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Our "Best Of" Collection: New Skilled Trades Ontario agency and what it means for you

Wed, 27 Sep 2023 03:00:00 -0400

The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Out with the old Ontario College of Trades and in with the new Skilled Trades Ontario agency. Host Andrew Ross is joined by the Hon. Monte McNaughton, Minister of Labour, Training and Skills Development for Ontario to talk about what it all means.

Our "Best Of" Collection: Growing your shop the right way

Wed, 20 Sep 2023 03:00:00 -0400

The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Bruce Williams, the owner of Rivers Edge Services in Prince George, BC has successfully grown his business with a unique approach. Trainer Murray Voth joins Bruce and host Andrew Ross to dig into how he leveraged a local competitive situation in a win-win growth strategy.

Our "Best Of" Collection: Keeping your shop on track during winter tire changeover season

Wed, 13 Sep 2023 07:00:00 -0400

The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time.
Winter is coming again this year, pretty much right on schedule. For a lot of shops, this means getting slammed with winter tire changeovers. Jason Snyder, co-owner of Chad Kennedy’s Autopro in Dartmouth, N.S. has an approach that keeps the business on track during this busy time. He was joined by Murray Voth, RPM Training, who offered some helpful metrics to see how well your shop is fairing during this busy time. With host Andrew Ross.

Our "Best Of" Collection: A full circle approach to maximizing team performance

Wed, 06 Sep 2023 07:00:00 -0400

The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Norm Rose, Excel Sales Consulting, and Peter Kmyta, ASK LISTEN RETAIN talk about their partnership and how training and the right feedback work to improve team performance.

Our "Best Of" Collection: What's in your toolbox meeting?

Wed, 30 Aug 2023 23:00:00 -0400

The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive to discuss effective toolbox meetings.

Our "Best Of" Collection: Stop the trash talk with Bruce Eccles

Tue, 22 Aug 2023 12:00:00 -0400

The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters.

One apprentice's journey so far

Thu, 10 Aug 2023 12:00:00 -0400

Sarah Morden is early in her journey in the trade as a 310S Level 1 apprentice in Ontario.

Murray Voth: Why are techs paid less?

Thu, 27 Jul 2023 09:00:00 -0400

Regular contributor Murray Voth, rpmtraining.net, digs into what's behind technician pay and how businesses can ensure they're able to provide the compensation they deserve. See the companion piece in the July/August Indie Garage print issue (DIGITAL EDITION HERE).

The hand off: Behind the success of succession

Mon, 24 Jul 2023 22:00:00 -0400

Bruce Eccles' hand off of Eccles Auto to son Scott is by any measure a success. But there's more to the story than just an orderly transition.

If business is so good, why is it so hard?

Wed, 05 Jul 2023 18:00:00 -0400

Murray Voth, rpmtraining.net, joins host Andrew Ross to offer tips from the field about how to navigate today's busy-but-good business environment.

100 years in the aftermarket (and counting!)

Mon, 26 Jun 2023 20:00:00 -0400

Ken Kuchern and Sandie Goldsnie have a combined 100 years of experience in the aftermarket with Saskatchewan's Auto Electric Service. There are some stories and a future outlook that might surprise.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Upping the ante on training

Thu, 15 Jun 2023 12:00:00 -0400

AIA Canada spurred an initiative to bring free EV upskilling and more to Ontario colleges. What does this mean for the aftermarket?
Interested in this program? Visit EV-Training.ca

Effective Tool and Workshop Organizing

Thu, 08 Jun 2023 02:00:00 -0400

Paul Reed, "The Showroom Guy," also turns his expertise to designing effective and efficient tools and workshop organizing. The results can be amazing! Also offered as an on-demand video session.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Up Your Scope Game

Wed, 31 May 2023 20:00:00 -0400

In this special extended training edition, Dean Law, Law's Automotive, Portage La Prairie, Man., talks scopes and how they help. Also available as an on-demand video session. For any questions of comments for Dean Law on this training session, please email andrewross@indiegarage.ca.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

ASE's new EV Certification Program

Wed, 24 May 2023 18:00:00 -0400

The ASE has created Electric Vehicle Technician/Shop Personnel Electrical Safety Standards. What does it mean for you today and tomorrow? With the ASE's Trish Serratore. Learn more at https://www.ase.com/ev
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Going big, growing at home: Inside the new Carquest/Worldpac DC

Thu, 18 May 2023 12:00:00 -0400

Host Andrew Ross takes the podcast on the road to the new Carquest Canada/Worldpac Bolton DC. With guests Advance Auto Parts' Rob Speranza, and Wordpac's Jason Yurchak. (Apologies for the shaky audio quality.)
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Change management starts with you

Thu, 11 May 2023 07:00:00 -0400

Host Andrew Ross is joined by Jean Boudreaux of NEXO Solutions and Murray Voth, RPMTraining.net to talk about how to get the change in your business that you want.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Trends shaping the aftermarket

Thu, 04 May 2023 02:00:00 -0400

A special "Switcheroo" edition where regular guest and contributor Murray Voth, RPMTraining.net, takes control and quizzes regular host Andrew Ross on his past and trends he sees that are shaping the aftermarket.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

One shop owner's training journey

Thu, 27 Apr 2023 00:00:00 -0400

Carlo Sabucco, owner of Sil's Complete Auto Care Centre in Oakville, Ont., has been on a training journey for years, but his most recent trip took him across Canada and beyond. He tells host Andrew Ross what he was looking for, what he found, and why the journey continues.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

AIA High Fives for Kids launches into 2023 with a renewed challenge

Thu, 20 Apr 2023 01:00:00 -0400

The AIA HIgh Fives for Kids Foundation aftermarket charity has launched into 2023 with great list of accomplishments and a renewed Chairman's Challenge to do even more. With guest AIA High Fives for Kids Foundation chairman Raymond Proulx.
Hosted by Andrew Ross, The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Building store efficiency and effectiveness

Thu, 06 Apr 2023 01:00:00 -0400

Great store design can boost sales, customer service and employee satisfaction. Paul Reed, TheShowroomGuy.com tells us how. Hosted by Andrew Ross.

Evolving in an evolving aftermarket

Wed, 22 Mar 2023 21:00:00 -0400

Incoming AIA Canada chair Shannon Spano, VP Sales for Wakefield Canada Inc., shares her views on what it means to be the second woman to take on that role as well as how the rapidly evolving automotive aftermarket shifts the way it has to plan for the future.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

The road to better shop team attitude and performance

Thu, 16 Mar 2023 01:00:00 -0400

Every shop owner and team members try to bring it all every day. But getting it right all the time is tough. Norm Rose, Excel Sales Consulting, and Murray Voth, RPM Training, detail effective ways to getting the right approach in place. Host Andrew Ross
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Improving gross profit dollars for your shop

Thu, 23 Feb 2023 00:00:00 -0500

Murray Voth, rpmtraining.net, sees dollar signs and why you should too. How focusing on percentages might be hurting your business. With host Andrew Ross.

Behind the research: What's really going on at Ontario shops?

Thu, 16 Feb 2023 01:00:00 -0500

Ontario shops expect more growth in 2023, according to a recent survey conducted by DesRosiers Automotive Consultants, but what do numbers not say? Host Andrew Ross digs into and beyond the numbers with the Automotive Aftermarket Retailers of Ontario's Eric Mileham and Diane Freeman.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Right to Repair Update 2023 with Alana Baker

Thu, 09 Feb 2023 12:00:00 -0500

Right to Repair is gaining ground in Canada, but there's still a ways to go. AIA Canada's Alana Baker provides an update on where we're at, what you can do and why you should, visit RighttoRepair.ca

The best EV strategy for your shop with Jeff Taylor

Tue, 31 Jan 2023 11:00:00 -0500

Having the correct EV strategy for your shop has been on the minds of just about every ASP. Renowned Canadian automotive technician Jeff Taylor has some great advice for shop owners and technicians.

Fighting catalytic converter theft

Thu, 19 Jan 2023 00:00:00 -0500

Catalytic converter theft is a growing problem throughout North America. Canada's Kal Tire has put an innovative program in place designed to deter thieves and make stolen cats harder to sell. Kal-Tire's Tim Orpen explains.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

What's your shop really worth? Part 2

Thu, 08 Dec 2022 01:00:00 -0500

What's your business worth? What about the building? Do you own it? Do you own it the 'right way'?
Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training (RPMTraining.net) join host Andrew Ross.
Recommended reading: The E-Myth; Tom Deans, Every Family's Business
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

What's your shop really worth? Part 1

Wed, 30 Nov 2022 00:00:00 -0500

Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training (RPMTraining.net) join host Andrew Ross.
Recommended reading: The E-Myth
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

The truth about Canadians and winter tires

Mon, 21 Nov 2022 06:00:00 -0500

Canadians know winter, but they don't always make the safe choice for their tires. In this episode Michal Majernik of the Tire and Rubber Association of Canada talks about their latest Winter Tire Study. With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Keeping Your Shop on Track During Winter Tire Changeover Season

Wed, 09 Nov 2022 08:00:00 -0500

Winter is coming again this year, pretty much right on schedule. For a lot of shops, this means getting slammed with winter tire changeovers. Jason Snyder, co-owner of Chad Kennedy’s Autopro in Dartmouth, N.S. has an approach that keeps the business on track during this busy time. He was joined by Murray Voth, RPM Training, who offered some helpful metrics to see how well your shop is fairing during this busy time. With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Support Ontario Youth offers Apprentices and Shops a New Path

Wed, 02 Nov 2022 05:00:00 -0400

The Support Ontario Youth Program helps automotive service technician apprentices, and employers, succeed on their journey. Melanie Winter, program director for the Motive Power section of Support Ontario Youth, explains how it works and how it helps. Visit SupportOntarioYouth.ca, With host Andrew Ross
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Making "Word of Mouth" Work in the Tech Age

Thu, 27 Oct 2022 01:00:00 -0400

Independent shops know the value of word of mouth in building their business, but in the new communication landscape, how does that work? Kathleen Long, CRO at RepairPal (www.repairpal.com) auto repair network has some ideas, with data to back them up. With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Stop Warranty Fraud: Check the Part

Wed, 19 Oct 2022 23:00:00 -0400

Real warranty fraud costs the aftermarket $100B a year, Stopping it is shockingly easy. Ben Brucato of the Automotive Aftermarket Suppliers Association tells host Andrew Ross it's as simple as opening the box. For more information on this Check the Part initiative, visit checkthepart.com.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

What a "20 Group" is and why shop owners should join!

Tue, 11 Oct 2022 07:00:00 -0400

On this episode, Vic Tarasik, ShopOwnerCoach.com and Murray Voth, RPMTraining.net join host Andrew Ross to talk about the benefits of joining professional groups and sharing knowledge. The two will also be presenting at AAPEX with a special "What's a 20 Group and why should I care?" introduction. Find more information HERE
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Aftermarket gives back: High Fives for Kids Foundation with Raymond Proulx

Wed, 28 Sep 2022 14:00:00 -0400

A key component of the aftermarket's connection with communities is through charitable giving. One of the major actors in that for Canada's automotive aftermarket is the AIA High Fives for Kids Foundation. Raymond Proulx, in addition to being KYB America's man in Canada, is the chair of the AIA High Fives for Kids Foundation. With host Andrew Ross.
For more information or to donate, visit AIAhighfivesforkids.ca.

Keeping it positive: Beyond the trash talk

Tue, 20 Sep 2022 08:00:00 -0400

Bruce Eccles, founder of Eccles Auto, in Durham, Ont., is back. His earlier "Stop the Trash Talk" episode is one of our most popular. In a "Part II" of sorts, he and host Andrew Ross talk about the importance of keeping a customer experience positive and thinking about other shops as part of a community.

The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

J.D. Power 2022: A good news, bad news report on Canada's aftermarket

Tue, 13 Sep 2022 08:00:00 -0400

J.D. Power Canada's Customer Service Index Long Term Study for 2022 of service on 4-12 year old vehicles has some good news and some not so good news for Canada's aftermarket. J.D. Ney, Automotive Practice Lead, Canada, walks us through the details and new insights on how shops can ramp up their customer satisfaction. See more details on the survey results and who ranks best HERE

The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Be the Best Service Advisor You Can Be

Wed, 07 Sep 2022 00:00:00 -0400

A Service Advisor that can perform at their best is key to high customer satisfaction and the success of an automotive service business. Veteran Don Stanley of OK Tire Park Street in Regina, Sask., joins Murray Voth, RPM Training, and host Andrew Ross to talk about the approaches and tools that make Service Advisors deliver.

The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

My First Car Season 2: A '67 Camaro that got away

Wed, 31 Aug 2022 01:00:00 -0400

Bruce Williams, owner of Rivers Edge Services, Prince George, B.C. started on a high note at 15. It set the tone for a continuing connection with the classic car community that has lasted to this day.
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

My First Car: Bruce Eccles' Beetle

Wed, 24 Aug 2022 01:00:00 -0400

In the latest epsiode of season 2 of My First Car, Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., and now vice president of the Automotive Aftermarket Retailers of Ontario tells host Andrew Ross about his first car: a 1963 Beetle.

My First Car: Brad Bowman's 72 Olds buy was just the beginning . . .

Tue, 16 Aug 2022 10:00:00 -0400

Brad Bowman, owner of Auto Fleet Services, Saint Clements, Ont., splashed out for his first car. 1200 buckaroonies on a '72 Cutlass Supreme. Then he went to work . . .
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

My First Car, Season 2: The Showroom Guy's Big Block Delta 88

Wed, 10 Aug 2022 07:00:00 -0400

Paul Reed, The Showroom Guy, had a '70s Olds Delta 88. It was a lot of car for a 17 year old. And it might just live on at a tractor pull somewhere.
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

My First Car, Season 2: Jason's Lada

Wed, 03 Aug 2022 23:00:00 -0400

The Great Canadian Aftermarket Podcast presents Season 2 of the My First Car mini-series. This episode, AIA of Canada chair Jason Yurchak on his modest starter car, and how it continues to be a source of inspiration. Sort of.
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

The Road to Right to Repair: An American Tale

Wed, 27 Jul 2022 01:00:00 -0400

Bill Hanvey, CEO of the AutoCare Association, and Paul McCarthy, of the Automotive Aftermarket Suppliers Association recently presented a comprehensive seminar on the importance of the aftermarket to the economy, and how the road to Right to Repair has led us to where the industry is today. This is a must listen extended episode for anyone in the aftermarket, north and south of the border.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Right to Repair in Canada: Where we're at, and what you can do

Wed, 20 Jul 2022 07:00:00 -0400

Right to Repair is gaining ground, but there are still hurdles. AIA Canada Senior Director of Government Relations joins host Andrew Ross to talk about where legislation is at, what the next steps are, and what aftermarket professionals can do to help in their home towns.
Also, AIA Canada has launched a dedicated website with tools to help at RighttoRepair.ca.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Summer Suggestions: From Triage to Recharge with Murray Voth

Wed, 13 Jul 2022 08:00:00 -0400

In this episode regular contributor Murray Voth, RPM Training, joins host Andrew Ross to discuss some areas to focus on over the summer, including some great reading. Listen to the episode for more, but Murray says to check out two books in particular: "Leaders Eat Last," by Simon Sinek and "Every Family's Business," by Thomas Deans.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

From the archives: Revisiting Australia's big win

Wed, 06 Jul 2022 02:00:00 -0400

This July 1st, Australia ushered in a new era of Right to Repair with what it calls the Motor Vehicle Information Scheme (MVIS). This is a big win for Australia and for Right to Repair.

A year earlier, Great Canadian Aftermarket Podcast host Andrew Ross interviewed Stuart Charity, the CEO of the Australian Automotive Aftermarket Association, about the strategies they employed in what was looking like a big win even as the legislation made it's way through their parliament.

With Canada's own Right to Repair legislation in a similar place to Australia's some year back, there are some important lessons to be learned about what really made the difference and laid the foundation for success.

Succeeding with your Significant Other, Part 2

Wed, 29 Jun 2022 01:00:00 -0400

Andrew Ross and trainer Murray Voth co-host Succeeding with your Significant Other, a conference session that looks at how three Automotive Service Provider business-owning couples have managed their business and personal lives for success.
Part 2 of 2 Recorded live May 5, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.

Succeeding with your Significant Other, Part 1

Wed, 22 Jun 2022 08:00:00 -0400

Andrew Ross and trainer Murray Voth co-host Succeeding with your Significant Other, a conference session that looks at how three Automotive Service Provider business-owning couples have managed their business and personal lives for success.
Part 1 of 2 Recorded live May 5, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.

What car dealers are doing and why it matters to the aftermarket, Part 2

Wed, 15 Jun 2022 12:00:00 -0400

Part 2 of Keynote presentation by J.D. Ney automotive practice lead for J.D. Power Canada on the changing car dealer landscape and what that means for Canada’s automotive aftermarket.
Recorded live May 4, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.

What car dealers are doing and why it matters to the aftermarket, Part 1

Wed, 08 Jun 2022 00:00:00 -0400

Part 1 of Keynote presentation by J.D. Ney automotive practice lead for J.D. Power Canada on the changing car dealer landscape and what that means for Canada’s automotive aftermarket.
Recorded live May 4, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.

Women in the Aftermarket Panel, Part 2

Wed, 01 Jun 2022 02:00:00 -0400

This episode was recorded live as part of the Great Canadian Aftermarket Trade Show.
Shop owner Josie Candito and Young Aftermarket Professional of the Year Kathryn Jones talk about the realities of making their way in the industry.
Please visit JobberNation.ca or IndieGarage.ca to check out other sessions and the virtual exhibit booths during May and June 2022.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Women in the Aftermarket Panel, Part 1

Wed, 25 May 2022 01:00:00 -0400

Check out the Great Canadian Aftermarket Trade Show, May and June 2022

Wed, 27 Apr 2022 07:00:00 -0400

The Great Canadian Aftermarket Podcast takes a break as the team prepares to host The Third Annual Great Canadian Aftermarket Trade Show Virtual Event running May and June 2022. Free live virtual conference sessions and virtual trade booths. Register for the conferences and check out the exhibits at JobberNation.ca and IndieGarage.ca.
The podcast will return to its regular weekly schedule shortly!
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Is diesel part of our low-carbon future?

Wed, 20 Apr 2022 07:00:00 -0400

Diesel has been part of the motive power landscape for more than 150 years. Despite it's antiquated reputation as the internal combustion engine's dirty cousin, it might just be part of the solution for a low-carbon future. Allen Schaeffer, executive director, Diesel Technology Forum talks about how modern diesel technology provides unique solutions and real world carbon reduction. Hosted by Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Growing your shop the right way

Wed, 13 Apr 2022 09:00:00 -0400

Bruce Williams, the owner of Rivers Edge Services in Prince George, BC has successfully grown his business with a unique approach. Trainer Murray Voth joins Bruce and host Andrew Ross to dig into how he leveraged a local competitive situation in a win-win growth strategy.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Stop the trash talk: Bruce Eccles on why it matters

Wed, 06 Apr 2022 09:00:00 -0400

Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Incoming AIA Chair Jason Yurchak: Taking the aftermarket training challenge head-on

Wed, 30 Mar 2022 07:00:00 -0400

Incoming chair of the Automotive Industries Association of Canada Jason Yurchak, Senior Vice President WORLDPAC, is focused on a number of initiatives, but he plans to tackle the training challenge head-on. He talks with host Andrew Ross about why.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

What’s in store for Fountain Tire?

Wed, 23 Mar 2022 00:00:00 -0400

Jason Herle Is set to take over as CEO of Fountain Tire. He talks with host Andrew Ross about how Fountain Tire is positioned to capitalize on a changing automotive aftermarket service landscape.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Are stockroom problems killing your customer service?

Wed, 16 Mar 2022 10:00:00 -0400

How well your stockroom or warehouse works has always been a key factor in your customer service, but with the rising importance of e-commerce, getting parts in and out efficiently is more important than ever.
Paul Reed, "The Showroom Guy," is also The Stockroom Guy, with years of experience designing and redesigning and organizing stockrooms that work. He and talks with podcast host Andrew Ross about how getting your stockroom effective and efficient helps your business and how to get there.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Coaching your way to Fridays off

Wed, 09 Mar 2022 00:00:00 -0500

Host Andrew Ross is joined by Brad Bowman, owner of Auto Fleet Services from St Clements, Ont., and Indie Garage contributor and owner of RPM Training Murray Voth to discuss the transition from technician to successful ownership.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Is it time for strong aftermarket retail pricing policies?

Wed, 02 Mar 2022 11:00:00 -0500

Aftermarket auto service businesses are facing reputational risks as consumers incresingly look to deep discount online sellers to challenge them on parts pricing. What's the solution? Host Andrew Ross is joined by Zara Wishloff, owner of APD Auto Parts Distributors based in Red Deer, AB, to discuss current retail pricing issues, and how they affect the aftermarket at all levels.

Revisiting Fighting Fraud

Wed, 23 Feb 2022 07:00:00 -0500

Between 2020 and 2021, the instances of digital fraud have risen 45%. With this in mind, we're revisiting a podcast from March 2021 about how businesses can continue to protect themselves. Interac Director of Fraud Strategy and Mitigation, Rachel Jolicoeur, shares tips for businesses navigating the new digital landscape so they can protect themselves from scams that are on the rise. Originally published March 24, 2021.

Skilled Trades Ontario Part 2: The industry weighs in

Wed, 16 Feb 2022 07:00:00 -0500

Aftermarket industry members weigh in on Skilled Trades Ontario and related developments. Featuring Eric Mileham, President of AARO and shop owner; Jamie Holmes, former Vice President and Chair of Master Mechanic Organization, former vice chair of Board of Governors for Ontario College of Trades. and Mark Lemay, owner and principle trainer at Auto Aide Technical Training.

Metro Supply Chain's ZEV Last-Mile Delivery Journey

Wed, 09 Feb 2022 10:00:00 -0500

Logistics provider Metro Supply Chain embarked on a journey to put zero-emissions last-mile delivery into action. And they told everyone what they're doing in a white paper. Co-author Thayani Dayahparan tells host Andrew Ross about what Metro has discovered in its journey, and why they decided to share their experience.
Download Metro's White Paper
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

New Skilled Trades Ontario agency and what it means for you

Wed, 02 Feb 2022 10:00:00 -0500

Out with the old Ontario College of Trades and in with the new Skilled Trades Ontario agency. Host Andrew Ross is joined by the Hon. Monte McNaughton, Minister of Labour, Training and Skills Development for Ontario to talk about what it all means.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

A full circle approach to maximizing team performance

Wed, 26 Jan 2022 15:00:00 -0500

Norm Rose, Excel Sales Consulting, and Peter Kmyta, ASK LISTEN RETAIN talk about their partnership and how training and the right feedback work to improve team performance. Plus a special limited time offer from CHAT Media HERE

Right to Repair Update 2022 with JF Champagne

Wed, 19 Jan 2022 00:00:00 -0500

The Great Canadian Aftermarket Podcast kicks off our 2022 season. Host Andrew Ross is joined by AIA President JF Champagne with an update and forecast on what 2022 holds for Right to Repair, and what you can do to support the cause.

The Best of 2021: Focusing on the Client Experience

Wed, 12 Jan 2022 01:00:00 -0500

Host Andrew Ross is joined by Chris Dekker, MyGarage, Airdrie, Alta., and regular contributor and trainer Murray Voth, RPM Training, to talk about success through focusing on the client experience. Originally published March 31, 2021.

The Best of 2021: Keeping the team together: Shop employee retention

Wed, 05 Jan 2022 00:00:00 -0500

The Best of 2021: My First Car with Zara Wishloff

Wed, 29 Dec 2021 08:00:00 -0500

From our "My First Car" mini-series, Zara Wishloff, owner of APD Automotive Parts Distributors, talks about his first car, the '67 Cougar, that never got away. Originally posted August 4, 2021.

The Best of 2021: The Challenges Ahead, feat. Bob Jaworski, AIA chair

Wed, 22 Dec 2021 08:00:00 -0500

In an episode originally posted March 17, 2021, Bob Jaworski, chair of the Automotive Industries Association of Canada, and president and owner of Auto Electric Service, based in Regina, Sask., talks about challenges facing the aftermarket with host Andrew Ross.

You don't always know what you don't know!

Wed, 15 Dec 2021 02:00:00 -0500

Host Andrew Ross and Indie Garage contributor and collaborator Murray Voth discuss how knowledge is power in the automotive aftermarket, and how a continuous learning journey is key to running a successful business.

Managing a shop for profit

Wed, 08 Dec 2021 08:00:00 -0500

Getting the right accounting and financial controls in place will deliver the profit you want and help you reach your business goals. Guest Milene Fort, PDC Automotive, tells host Andrew Ross that shops might not be getting what they think they are. BONUS: Find out where you're at with a profit calculator at jobbernationgift.ca

Leadership with Mauro Cifelli

Wed, 01 Dec 2021 08:00:00 -0500

Host Andrew Ross discusses the topic of leadership with Mauro Cifelli, President and CEO of Groupe Del Vasto, and recent recipient of the Pursuit of Excellence Award by the Aftermarket Warehouse Distributors Association (AWDA). This podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Great store design is about more than pretty shelves

Wed, 17 Nov 2021 10:00:00 -0500

Paul Reed, The Showroom Guy, puts his experience to bear to make sure store layouts and design work for customers and staff. He talks about how with host Andrew Ross, CHAT Integrated Media. Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

The Paperless Shop: It is not really about the paper

Wed, 10 Nov 2021 08:00:00 -0500

Doug Brackett, owner of Downtown Automotive in Nelson, B.C. has made the customer central to his paperless shop strategy. He is joined by Murray Voth, RPM Training and host Andrew Ross, CHAT Integrated Media. Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

How to keep your team firing on all cylinders

Wed, 03 Nov 2021 10:00:00 -0400

Maximizing your team's potential is not easy. Norm Rose, Excel Sales Consulting joins host Andrew Ross to offer strategies for ensuring you get the most from your team, with special tips for keeping your top performers at their best. Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Building a Better Apprentice for Your Shop

Wed, 27 Oct 2021 08:00:00 -0400

Dave Halls, owner of Amaranth Auto Service in Amaranth, Ont., has seen nearly two dozen apprentices and co-op students in his shop and offers great insights on successful strategies. He is joined by Murray Voth, RPM Training, and host Andrew Ross.
Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Throttle Thrashers Garage heads to SEMA (Again!)

Wed, 20 Oct 2021 08:00:00 -0400

This incredibly talented team of Cole Marten and Chelsie Lesnoski who run Throttle Thrashers Garage in Penticton B.C. are headed to SEMA to pick up some hardware. They talk about how they got started and where the business is headed with host Andrew Ross. And they let us in on a secret project. (Shh!)
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Getting the Right Training, at the Right Time

Thu, 14 Oct 2021 06:00:00 -0400

Carlo Sabucco, owner of Sil's Complete Auto Care Centre in Oakville, Ont., has a unique approach to a common issue: Getting the right training at the right time for the right people. And it's working so well he has a waiting list of technicians looking to work at his shop.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

Keeping the team together: Shop employee retention

Mon, 04 Oct 2021 12:00:00 -0400

Chris Wylie of Searle's Auto Repair in Victoria, B.C. joins Murray Voth, RPM Training, and host Andrew Ross to discuss successful strategies for keeping and attracting the right team members for your shop.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.

The post-election wrap up with JF Champagne

Tue, 28 Sep 2021 17:00:00 -0400

Host Andrew Ross is joined by JF Champagne, President at AIA Canada, to discuss the results of Canada's 2021 Federal Election- what they mean for the automotive aftermarket and right to repair information in Canada. For more information on how you can take action on Right to Repair, visit https://www.aiacanada.com/

The Evolving Financial Markets and the Aftermarket

Tue, 21 Sep 2021 20:00:00 -0400

On the Canada's Federal Election campaign trail, there was a lot of talk about the economy and jobs. But the world of monetary policy, fiscal policy, and global financing is changing. And so is the automotive landscape. With this in mind we reprise an episode from May 2021 featuring Karl Berger, Cidel Asset Management. The Great Canadian Aftermarket Podcast was elected by Feedspot as one of the Top 10 Canadian Automotive Podcasts. Hosted by Andrew Ross, publisher and director of content at CHAT Integrated Media. From the people who bring you IndieGarage.ca and JobberNation.ca.

Winning market share and customer dollars

Wed, 15 Sep 2021 08:00:00 -0400

Host Andrew Ross is joined by J.D. Ney, of JD Power Canada, to update us on the latest from JD Power's Customer Service Index Long Term Study, which looks at the overall performance ranking of players in the service side of the aftermarket business. JD walks us through how customer service affects the longevity and success in the service side of the industry.

Refocusing on the Client Experience

Wed, 08 Sep 2021 08:00:00 -0400

Your Aftermarket Election Playbook

Wed, 01 Sep 2021 08:00:00 -0400

The right to repair issue was been at the forefront of a lot of political activity over the last few months. Here in Canada, there have been a lot of moves both broadly reported on and quietly working their way through the halls of Ottawa to have right to repair elements entrenched in law. Here's your aftermarket professional's right to repair playbook for the upcoming election. Also, check out this link: https://vehicledataaccess.aiacanada.com/take-action/

Maximizing Your Team's Potential

Wed, 25 Aug 2021 10:00:00 -0400

Norm Rose, Excel Sales Consulting , offers strategies for getting the most out of your operation's team. As we look forward to the fall, we present this extended episode, recorded live at The Great Canadian Aftermarket Trade Show presented in May and June 2021. With host Andrew Ross.

Remembering John Maslack

Tue, 17 Aug 2021 18:00:00 -0400

In this special episode, we remember John Maslack, founder of Maslack Supply Ltd.

My First Car: Remembering the '57

Wed, 11 Aug 2021 08:00:00 -0400

Ronald Tremblay, chairman of the Automotive Retailers Association or British Columbia, has grown up in the aftermarket, but he'll never forget driving, and working on, that '57 Chevy.

Zara's '67 Cougar. The one that didn't get away.

Wed, 04 Aug 2021 08:00:00 -0400

Back in high school, Zara Wishloff, now owner of Automotive Parts Distributors (APD), was actually in the market for a Mustang, but the '67 Cougar's design and hideaway headlights took hold and never let go. And neither did he.

My First Car: 1980 Toyota Supra "Unfiltered"

Wed, 28 Jul 2021 07:00:00 -0400

Dean Law, Law's Automotive, in Portage la Prairie, Man., traded a carton of cigarettes for his first car. And the story just gets better from there . . .

My First Car: Ahead by a Century, A Buick Century

Wed, 21 Jul 2021 07:00:00 -0400

Murray Voth, owner of RPM Training and regular contributor to Indie Garage and the Podcast, took lessons on shop ownership from his first car.

My First Car: Freedom and a Ford Falcon

Wed, 14 Jul 2021 07:00:00 -0400

Stuart Charity, executive director of the Australian Automotive Aftermarket Association, fondly remembers his first wheels in this episode of the "My First Car" miniseries.

My First Car: Bob Jaworski

Wed, 07 Jul 2021 08:00:00 -0400

The Great Canadian Aftermarket Podcast presents the second installment of our new miniseries, My First Car. This miniseries chronicles the first wheels for aftermarket personalities, and how that shaped their aftermarket careers. This week, host Andrew Ross is joined by Bob Jaworski, President of Auto Electric Service, Chair of Automotive Industries Association of Canada, and prior guest of The Great Canadian Aftermarket Podcast.

Series Premiere: My First Car

Wed, 30 Jun 2021 08:00:00 -0400

Host Andrew Ross kicks off our new miniseries, My First Car. These fun episodes will feature our special guests reminiscing and chatting about their vehicular history- and how their first cars shaped their futures as aftermarket professionals. Stay tuned for regular episodes on The Great Canadian Aftermarket Podcast main channel.

A New Era: B.C. skilled trades certification returns

Wed, 23 Jun 2021 08:00:00 -0400

Years after tossing trade certification aside, British Columbia has announced that it is launching a made-in-B.C. certification system for skilled trades workers, with automotive, heavy-duty, and autobody technicians selected to be among the first designated for certification. Host Andrew Ross discusses this new era of trade certification with Ron Tremblay, Chairman of Automotive Retailers Association of British Columbia.

Access to Repair Information: Expert Panel

Wed, 16 Jun 2021 07:00:00 -0400

In this special extended episode, an expert panel will discuss the legislative and practical moves working to ensure Canada’s aftermarket will continue to have access to the tools, training, and information it needs. Host Andrew Ross is joined by Eric Mileham, shop owner and President, Automotive Aftermarket Retailers of Ontario; J.F. Champagne, President of Automotive Industries Association of Canada; Donny Seyfer, Executive Officer of National Automotive Service Task Force (NASTF). This episode was recorded live at The 2021 Great Canadian Aftermarket Trade Show Conference Sessions running May and June 2021 at www.indiegarage.ca and www.jobbernation.ca

Show Me the Money! Connecting With Shop Finances

Wed, 09 Jun 2021 08:00:00 -0400

How can shops grow their financial savvy and maximize results? Host Andrew Ross is joined by auto shop finance specialist CPA Bryan Machacek of EJDM MoneyWrench, and Murray Voth of RPM Training, to discuss how to elevate the everyday accounting action within the shop space and plan for a greater future for your business. This episode is dedicated to the late Wally Clayson (1930-2021), shop owner and former president of the Automotive Aftermarket Retailers of Ontario.

Exceeding Customer Expectations, Part 2

Tue, 01 Jun 2021 22:00:00 -0400

Every aftermarket business wants to exceed customer expectations. But what does that take during a pandemic, and in a new era of technology? Feat. J.D. Ney, automotive practice lead for J.D. Power Canada. Recorded live during The Great Canadian Aftermarket Trade Show running May and June 2021 at www.jobbernation.ca and www.indiegarage.ca.

Financial Markets and the Aftermarket, Part 2

Wed, 26 May 2021 08:00:00 -0400

Recorded from The Great Canadian Aftermarket Trade Show Live Virtual Conference Session feat. Karl Berger, Cidel Asset Management. The virtual event runs May and June 2021 at IndieGarage.ca and JobberNation.ca.

Exceeding Customer Expectations, Part 1

Wed, 19 May 2021 07:00:00 -0400

Financial Markets and the Aftermarket, Part 1

Wed, 12 May 2021 08:00:00 -0400

The Work-From-Home Shop Owner

Wed, 05 May 2021 07:00:00 -0400

When the pandemic hit, Jason Hladyniuk, owner of the Oxford Tire & Auto Centre Tirecraft in Woodstock, Ont. wanted to keep staff and customers safe. The made some big shifts, including where he ran the shop from.

Investing in EV training

Wed, 28 Apr 2021 07:00:00 -0400

For shops in big cities, investing in EV training may seem obvious. But what about when you run a small shop in a smaller centre. Dean Law, Law's Automotive, Portage la Prairie thinks it still makes sense.

Australia's big win.

Wed, 21 Apr 2021 06:00:00 -0400

Australia gets a big win for consumers and the aftermarket, with guest Stuart Charity, CEO of the Australian Automotive Aftermarket Association.

Zara's tale: A case for ownership

Wed, 14 Apr 2021 08:00:00 -0400

Host Andrew Ross discusses aftermarket business ownership with Zara Wishloff, longtime aftermarket veteran and now owner of APD Automotive Parts Distributors.

The path from Apprentice to Owner

Wed, 07 Apr 2021 08:00:00 -0400

David Dansereau, owner of LAD’s Auto Repair in Calgary, Alta., talks about lessons he learned on his path from apprentice to owner. Joined by Murray Voth, RPM Training, and host Andrew Ross.

Focusing on the Client Experience

Wed, 31 Mar 2021 07:00:00 -0400

Host Andrew Ross is joined by Chris Dekker, MyGarage, Airdrie, Alta., and regular contributor and trainer Murray Voth, RPM Training, to talk about success through focusing on the client experience.

Fighting Fraud

Wed, 24 Mar 2021 07:00:00 -0400

Interac Director of Fraud Strategy and Mitigation, Rachel Jolicoeur, shares tips for businesses navigating the new digital landscape so they can protect themselves from scams that are on the rise.

The Challenges Ahead: Bob Jaworski, Incoming AIA chair

Wed, 17 Mar 2021 08:00:00 -0400

Host Andrew Ross is joined by Bob Jaworski, incoming chair of the Automotive Industries Association of Canada, and president and owner of Auto Electric Service, based in Regina, Saskatchewan.

All aboard? Incentive travel and the aftermarket

Wed, 10 Mar 2021 08:00:00 -0500

Aftermarket professionals have travelled around the globe, seen exotic lands, and had unique experiences with industry colleagues, often through incentive travel programs. But what makes them really work, and when can we get back to it safely? Incentive travel guru Alanna McQuaid, publisher of Canada's go-to source The Incentivist, gives a detailed rundown this valuable tool for building company performance. Visit IndieGarage.ca and JobberNation.ca

Ontario shops: What's up (and down)?

Wed, 03 Mar 2021 08:00:00 -0500

Automotive Aftermarket Retailers of Ontario (AARO) President Eric Mileham and Executive Director Diane Freeman join host Andrew Ross to discuss the pandemic impact on Ontario shops.

Resetting and renewal

Wed, 24 Feb 2021 07:00:00 -0500

Norm Rose, Excel Sales Consulting, joins host Andrew Ross to discuss strategies for professional success and personal wellbeing.

What's in your toolbox meeting?

Wed, 17 Feb 2021 07:00:00 -0500

Host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive to discuss effective toolbox meetings.

Aftermarket giving back: High Fives for Kids Foundation. Guest: Raymond Proulx, chair

Wed, 10 Feb 2021 07:00:00 -0500

The AIA High Fives for Kids Foundation is focused on providing donations to local causes in small communities across Canada. Foundation chair Ray Proulx is challenging the aftermarket to step up in this time of increasing need. More info and donations at www.aiahighfivesforkids.ca/
The Great Canadian Aftermarket Podcast, from the people who bring you IndieGarage.ca and JobberNation.ca

The Young Phenom: Canada's award winning rat rod builder. Guest: Matteo Medoro

Wed, 03 Feb 2021 07:00:00 -0500

Edmonton's Matteo Medoro has been recognized twice by SEMA for his Rat Rods. And he was just named a winner in the AAM Group's The Event 2020 Masterpieces of Metal continent-wide competition. Not bad for someone still yet to graduate from post-secondary. Visit IndieGarage.ca and JobberNation.ca

Customer area design solutions for auto service businesses. Guest: Paul Reed, The Showroom Guy

Wed, 27 Jan 2021 07:00:00 -0500

Paul Reed, The Showroom Guy, joins host Andrew Ross to discuss new customer area solutions for automotive service businesses during the pandemic and beyond. Visit IndieGarage.ca and JobberNation.ca

Shop management systems and CRM w. Robert Whitehurst, Epicor MechanicNet

Wed, 20 Jan 2021 11:00:00 -0500

Robert Whitehurst, Epicor MechanicNet, joins host Andrew Ross to discuss the importance of using the tools you have, and why getting a handle on your shop's Google presence really matters. Visit IndieGarage.ca and JobberNation.ca

Welcome to 2021: Happy New Year? Outlook, tips, and trends

Wed, 13 Jan 2021 12:00:00 -0500

Key trends facing Canada's aftermarket for 2021 and beyond, including miles driven shifts, facing the changed customer contact world, what EV investment means for the aftermarket, and why the Your Car. Your Data. Your Choice. really matters. Visit IndieGarage.ca and JobberNation.ca

Who owns a car's data? with Guest JF Champagne, President, AIA Canada

Tue, 05 Jan 2021 18:00:00 -0500

Digital Vehicle Inspection with Guest Mike Risich, BOLT ON Technology

Mon, 04 Jan 2021 18:00:00 -0500

Digital Vehicle Inspection is becoming a critical tool for shops as the move to minimizing customer contact grows. Mike Risich offers his views on what this means for shops. Visit IndieGarage.ca and JobberNation.ca

Alan Mclelland, Centennial College: Apprenticeship in a Pandemic

Sun, 03 Jan 2021 15:00:00 -0500

Norm Rose, Excel Sales Consulting: Dealing with Stress

Sun, 03 Jan 2021 14:00:00 -0500

Paul Reed, The Showroom Guy: Store Design and COVID

Sun, 03 Jan 2021 12:00:00 -0500

Steve van Kessel, Parry Automotive: Maintaining Your Balance

Tue, 29 Dec 2020 16:00:00 -0500

J.D. Ney, JD Power, on Raising Your Customer Satisfaction

Tue, 29 Dec 2020 15:00:00 -0500