ADJUSTED

Unlocking Recovery: Behavioral Science as the Game Changer in Workers’ Comp Neurorehabilitation

Mon, 15 Sep 2025 07:00:00 -0500

What if the secret to successful return-to-work for brain and spinal injury claimants lies not only in physical recovery, but in how we understand—and change—behavior? At Craig Hospital, Board Certified Behavior Analyst Arielle Reindeau reveals a pioneering model where behavioral science drives better therapy participation, faster progress, and ultimately, greater independence.

Learn why insurers and agents increasingly see the value in specialized rehabilitation centers that treat behaviors as modifiable variables—not fixed obstacles. Through remarkable case studies, you’ll hear how Craig Hospital blends intensive medical care, neuropsychology, family guidance, and data-driven behavioral interventions to overcome aggressive outbursts, refusal of care, and so-called “difficult” patient labels.

In this episode, discover actionable insights that can help you advocate for smarter claims strategies—potentially lowering costs and improving claimant outcomes. Explore the financial and human impact of integrating behavior analysis into every step of recovery, and start thinking differently about the path to independence for your insureds.

Ready to understand the future of workers’ comp? This is the episode your bottom line—and your client's families—can’t afford to miss.

Season 10 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matthew Yehling. If you want to reach out to anyone at Berkley Industrial Comp, call 1-800-448-5621.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 9 Wrap Up

Mon, 01 Sep 2025 07:00:00 -0500

What makes workers' compensation work better? Our Season 9 wrap-up brings together key voices from across the industry to reflect on the episodes that shaped our understanding of what truly matters in claims management.

The conversation takes a fascinating turn when Matt Yehling shares how going beyond minimum requirements created life-changing results for an injured worker needing a prosthetic limb. Rather than settling for local options, the team flew him to a specialized facility in Atlanta, resulting not just in a better prosthetic, but in full return to work and renewed quality of life. This powerful story exemplifies how investing more upfront often creates better long-term outcomes for everyone involved.

Responsiveness emerges as a critical theme throughout the discussion. As Luella Alcorn points out, every phone call represents an opportunity to build trust, while Chris Drake highlights how accessibility prevents unnecessary litigation. When comparing frustrating automated systems to speaking with an actual person who addresses concerns immediately, the panel agrees that human connection remains irreplaceable in claims management.

The conversation shifts to the importance of education, with Jeremy Morrison explaining how demystifying complex concepts like experience modification factors helps businesses make better decisions about safety. Meanwhile, Luella's experience with the RISE Professional Group demonstrates how mentorship and professional development are addressing the industry's concerning 70% turnover rate in some claims organizations.

After five years and over 29,000 downloads, the Adjusted podcast continues to showcase the human side of workers' compensation. The team's commitment to empathy, education, and responsiveness proves that the most successful outcomes happen when we treat claims not just as files, but as people with stories that matter.

Help us reach more people by sharing, subscribing, and leaving a five-star review wherever you get your podcasts.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host from Episodes in Season 9. If you want to reach out to anyone at Berkley Industrial Comp, call 1-800-448-5621.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Identifying Fraud Indicators in Claims

Mon, 18 Aug 2025 07:00:00 -0500

The digital revolution has transformed insurance fraud investigation from cassette tapes to AI algorithms, yet the foundational skills remain surprisingly human. Larry Henning, Senior Vice President of Anti-Fraud and Special Investigations at Allied Universal Services, brings 47 years of investigative expertise to this eye-opening conversation about the evolving landscape of insurance fraud detection.

"God gave you one mouth and two ears for a reason," Henning remarks, highlighting that despite technological advancements, active listening remains the most powerful tool in an investigator's arsenal. He shares a compelling story from early in his career when simply listening carefully revealed a confession that an experienced adjuster had completely missed—a moment that nearly caused him to crash his car in disbelief.

The episode explores how inconsistency across different tellings of the same story serves as the primary red flag for potential fraud. When someone reports an incident to their employer, tells friends, and describes it to medical providers, variations between these accounts warrant deeper investigation. Henning offers practical advice for claims professionals on conducting effective interviews, emphasizing the importance of following up on every person, place, thing, or event mentioned in a claimant's story.

Technology's impact on fraud investigation is examined in depth—from social media algorithms that can search hundreds of platforms simultaneously to geo-intelligence tools capable of identifying witnesses by searching posts from specific locations and timeframes. These digital advances are balanced with traditional "boots on the ground" techniques like locating security footage, creating a powerful combination for uncovering the truth.

Whether you're a claims professional seeking to sharpen your fraud detection skills or simply curious about how investigators separate fact from fiction, this episode offers valuable insights into the art and science of insurance fraud investigation. Subscribe now to hear more conversations with industry experts who are making a difference in the world of claims.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Chris Drake.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Rewiring the Brain: From Downward to Upward Spiral with Alex Korb

Mon, 04 Aug 2025 07:00:00 -0500

What happens in your brain after a workplace injury? When physical pain meets anxiety, sleep disruption, and the stress of uncertain recovery, it can trigger a neurological downward spiral that feels impossible to escape. But neuroscience offers powerful insights into breaking this cycle.

In this fascinating conversation with Dr. Alex Korb, neuroscientist, anxiety coach at UCLA, and author of "The Upward Spiral," we explore the brain circuits that drive our emotional responses to injury and the science-backed strategies that can reverse negative patterns. Dr. Korb explains how our brains create habitual responses to stress and why self-criticism—a strategy that may have served us well throughout our careers—often becomes our biggest obstacle during recovery.

You'll discover why acknowledging emotions is crucial (hint: ignored feelings don't disappear, they manifest physically), how setting tiny goals creates dramatic chemical changes in the brain, and why your emotional sensitivity might actually be your greatest strength. Dr. Korb uses the brilliant analogy of a Ferrari versus a Camry to illustrate why your emotionally responsive brain isn't broken—it just needs different handling techniques.

For workers' compensation professionals, this episode offers invaluable insights into supporting injured workers through both physical and emotional recovery. For anyone struggling with anxiety, pain, or setbacks, Dr. Korb provides practical, accessible strategies drawn from cutting-edge neuroscience that can help transform recovery from a downward spiral into an upward one. The journey begins with understanding that your brain's response makes perfect sense—and small changes can create remarkable results.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Beyond Coverage: How Berkley Industrial Comp Delivers More For Our Insureds

Mon, 21 Jul 2025 07:00:00 -0500

In this special edition of Adjusted, the podcast joins the conversation of a recent Webinar that Berkley Industrial Comp shared with their insureds and agents-Beyond Coverage: How Berkley Industrial Comp Delivers More For Our Insureds.

When workplace accidents happen in high-hazard industries, having the right workers' compensation partner can make all the difference. Berkeley Industrial Comp stands apart through their focus on expertise, service, and innovative approaches tailored specifically for businesses facing significant workplace risks.

What truly differentiates Berkeley Industrial Comp? It starts with their claims team, where adjusters maintain substantially lower caseloads than industry standards and average 15 years of experience. This expertise translates into proactive claims handling and creative solutions that optimize outcomes while staying within statutory guidelines. Their empathetic resolution model puts injured workers first, recognizing that caring about people leads to better results and lower costs for everyone involved.

The risk management team brings nearly a century of combined field experience from the very industries they serve. Unlike checkbox-focused inspections, Berkeley's safety consultants understand your operations because they've worn the boots and done the work themselves. This yields practical, achievable safety recommendations that actually reduce claims - as evidenced by clients who've seen 40% reductions in frequency and dramatic improvements in experience modification ratings.

Perhaps most uniquely, Berkeley's Business Engagement Unit eliminates the frustration of being transferred between departments or waiting for return calls. Their team answers live and is trained across multiple specialties to resolve issues on the first contact. The MedCall service provides 24/7 access to emergency room physicians with occupational medicine experience, ensuring injured workers receive appropriate care while creating documentation that protects all parties.

The results speak for themselves - from helping amputees return to heavy equipment operation through innovative prosthetics to engineering solutions that eliminate repetitive motion injuries. Berkeley Industrial Comp delivers on their promise to do right, think differently, and never forget to care about the people they serve.

Want to experience the difference? Reach out today to learn how Berkeley can customize their services to your unique needs and help you create a safer, more productive workplace with lower insurance costs over time.

🎧 Like, follow, and leave a five-star review to help us bring these insights to more listeners!

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Beyond Phone Tag: How Texting Builds Trust and Speeds Recovery in Workers’ Comp

Mon, 07 Jul 2025 07:00:00 -0500

In this episode of Adjusted, Stephanie Behnke from Hi Marley reveals how text messaging is revolutionizing communication in workers’ compensation. With injured workers responding to texts in just 2–3 minutes, adjusters are resolving claims faster and building deeper trust—without the delays of phone tag.

But it’s not just about speed. Stephanie shares how texting allows adjusters to show empathy, detect frustration through AI-powered sentiment analysis, and overcome language barriers with built-in translation. From document sharing to supervisor coaching tools, this episode explores how SMS is creating a more human, efficient, and connected claims experience.

Whether you're managing claims or leading a team, this conversation offers practical insights into how meeting injured workers where they are—on their phones—can transform outcomes.

🎧 Like, follow, and leave a five-star review to help us bring these insights to more listeners!

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Suzanne McAuliffe Vice president of claims for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Mastering the Art of Listening: A Conversation with Tim Hast

Mon, 23 Jun 2025 07:00:00 -0500

The art of listening might be the most undervalued skill in our professional toolkit. In this enlightening conversation with executive coach Tim Hast, author of "Powerful Listening, Powerful Influence," we explore why truly hearing others is so challenging yet so essential.

Tim shares his journey from trauma counselor to executive coach, discovering that regardless of industry or position, many leaders receive feedback that they simply don't listen well enough. As host Greg Hamlin reveals his own surprising 360-review feedback about his listening skills, we learn that perceiving ourselves as good listeners and actually making others feel heard are entirely different matters.

Why do we struggle to listen effectively? Tim introduces us to the concept of HALT (Hungry, Angry, Lonely, Tired) – conditions that severely impair our ability to focus on others. Even more fundamentally, our natural tendency to make everything about ourselves creates a significant barrier. From childhood, we're conditioned to believe the world revolves around us, making genuine listening a conscious choice rather than our default setting.

The heart of the episode revolves around Tim's transformative "R-listening" approach – Active, Reflective, Empathic listening – and his four practical steps anyone can implement immediately: listen patiently, with your body, with your voice, and with your mind. These techniques have the power to revolutionize both professional relationships and personal connections alike.

For workers' compensation professionals dealing daily with individuals experiencing trauma, pain, and frustration, these listening skills aren't just nice-to-have – they're essential for building trust, resolving complex cases, and truly serving claimants. The parallels between effective claims handling and powerful listening are unmistakable.

Whether you're managing a department, working directly with injured workers, or simply trying to improve your relationships, this episode offers practical wisdom that can be implemented today. As Tim reminds us, when we truly listen, we give others the gift of feeling understood – perhaps the most powerful influence we can have.

Unraveling Workers Comp: How Experience Mods Impact Your Rates

Mon, 09 Jun 2025 07:00:00 -0500

Late-reported workers' compensation claims cost 45% more than those reported promptly – a startling statistic that reveals how critical timing can be when managing your company's experience modification factor. This hidden multiplier determines whether your business pays more or less for workers' comp insurance and, for contractors especially, can determine whether you qualify for jobs at all.

Jeremy Morrison, Director of Underwriting at Berkeley Industrial with 20 years in workers' compensation, breaks down the complex world of E-mods with refreshing clarity. He explains how the classification system uses three years of historical data to compare your company's performance against similar businesses in your industry. The resulting math produces a multiplier that can significantly impact your bottom line – particularly as your business grows.

We tackle common misconceptions about claims management, including why paying medical-only claims out-of-pocket often backfires financially. Jeremy explains how these claims are heavily discounted in the E-mod calculation and why prompt reporting nearly always saves money in the long run. We also explore why the system penalizes frequency more than severity, capping the impact of any single large claim on your rating.

Perhaps most valuable is our discussion about partnership. The strongest workers' comp programs emerge when claims adjusters, underwriters, risk management specialists, and business owners communicate openly about goals and challenges. When everyone understands how their role impacts the others, better outcomes naturally follow. For workers' compensation success, we truly believe that teamwork makes the dream work.

Think differently, care deeply, and discover how proper claims handling can transform your experience modification factor from a mysterious penalty into a competitive advantage. Subscribe, leave a review, and join us every two weeks for more insights that help you protect what matters.

Digital Transformation - Rebroadcast with Ema Roloff

Mon, 26 May 2025 07:00:00 -0500

Digital transformation starts with people, not technology. Emma Roloff, Director of North American Property and Casualty Sales, shares her journey from aspiring teacher to insurance technology leader. She emphasizes a people-first approach to digital transformation, advocating for technology to enable process improvements rather than dictate them.

Emma discusses the challenges carriers face, such as balancing backend system improvements with customer-facing experiences, and provides practical advice on engaging stakeholders, choosing the right technology partners, and fostering digital literacy. Her insights on change management highlight the importance of converting skeptics into advocates to accelerate adoption.

Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com.
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Rising Stars: Building Tomorrow's Insurance Leaders with Amy Cooper

Mon, 12 May 2025 07:00:00 -0500

"We're creating that room for people to be in the right place, to meet the right people, to grow their career."

From accidental beginnings to intentional leadership – that's the journey so many of us take in the insurance industry. This fascinating conversation with Amy Cooper, founder of RISE and VP of Carrier Practices at Gallagher Bassett, reveals how one organization is transforming the future of insurance talent development.

Like most professionals, Amy stumbled into insurance by chance. But what she found was an industry full of opportunity paired with a looming talent crisis. Her response? Creating RISE – now a thriving community of over 7,000 members across 14 countries dedicated to developing the next generation of insurance leaders.

The timing couldn't be more critical. As Amy explains, the industry faces a perfect storm: mass retirements accelerated by COVID-19 combined with remote work environments that eliminate organic mentoring opportunities. RISE addresses these challenges by providing free membership and structured development programs that complement technical training with crucial "human skills" development.

What makes this conversation particularly valuable is the practical advice for both early-career professionals and companies looking to attract top talent. Amy outlines specific strategies for getting involved with RISE's mentorship programs, educational series, and committees. She also shares insights on how companies can better attract Gen Z through mission-driven storytelling, technological innovation, and meaningful workplace flexibility.

The passion behind RISE shines through in Amy's gratitude for the volunteer mentors and board members who make the organization's work possible. Their collective commitment reminds us that while insurance might be an "accidental" career for many, developing the next generation of leaders requires intentional effort from everyone in the industry.

Whether you're just starting your insurance journey or looking to give back after years in the field, this episode offers valuable perspective on how we can collectively shape the future of our industry through meaningful connection and growth.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Mike Gilmartin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Life After Catastrophic Injury: A Tribute to Steve Ehretsman

Mon, 28 Apr 2025 07:00:00 -0500

In this heartfelt episode of "Adjusted," we explore life after catastrophic injury with Julie Greer, Senior Catastrophic Claims Specialist at Berkley Industrial Comp, and Steve Ehretsman, the late founder of Shamrock Prosthetics. When Steve lost his leg following a workplace accident, he identified a critical gap in the recovery process: the lack of coaching for the mental and physical challenges of adapting to life as an amputee. This experience, combined with his coaching background, inspired him to establish Shamrock Prosthetics, where his team adopts a unique approach to supporting amputees.

Julie and Steve share their insights on reconstructing lives after workplace amputations through innovative prosthetic solutions and empathetic claims management. Their collaboration highlights how listening to injured workers' goals and providing real-world functional testing can lead to better outcomes than standard prosthetic protocols.

If you find this episode valuable, please like and share it, and subscribe for future episodes. We'd love it if you could leave a five-star review on your preferred platform – it helps others discover this podcast.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Matthew Yehling.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Technology and Claims Rebroadcast with Sam Neer

Mon, 14 Apr 2025 07:00:00 -0500

Technology in workers' compensation claims isn't about replacing humans but augmenting them to work more effectively. Sam Neer from Berkeley Alternative Markets Technology shares how technology is transforming claims handling while keeping adjusters at the center of the process.

• Machine learning identifies potentially serious claims early by analyzing first reports of injury
• Technology excels at identifying patterns across millions of claim notes that humans could never process
• Digital payments and texting capabilities are improving claimant communication experiences
• "Human in the loop" models keep adjusters involved while reducing mundane tasks
• Cloud computing is making systems faster and more reliable with better uptime
• Technology teams need to spend time with claims staff to understand their daily processes
• Effective communication during system outages builds trust and transparency
• Balancing tactical needs with strategic vision helps prioritize technology development
• Incremental improvements often yield better results than waiting for perfect solutions

I encourage you to like, share and follow the podcast, as well as to leave a five-star review so we have an opportunity to help others find this podcast and enjoy the content we've created. Remember to do right, think differently and don't forget to care.

Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Building Trust Through Responsiveness

Mon, 31 Mar 2025 07:00:00 -0500

What happens in those crucial moments when customers reach out for help? The difference between frustration and relief often comes down to one simple factor: responsiveness.

Responsiveness in customer service is vital, especially when addressing time-sensitive needs in the insurance sector where a quick, accurate answer can make all the difference. Our Business Engagement Unit was created specifically to redefine traditional admin roles by hiring top talent focused on immediate customer response.

• Responsiveness builds trust, fosters relationships, and enables efficient problem-solving
• Empathy is crucial—putting yourself in others' shoes and providing service you'd expect
• Injured workers experience disruption to their lives and need immediate support
• Lack of response can lead to mistrust, increased costs, and potential litigation
• The Business Engagement Unit answers calls live rather than using automated systems
• Cross-training ensures representatives can answer multiple types of questions
• Multiple communication channels (phone, email, text, chat) meet customers where they are
• Setting clear expectations when immediate answers aren't possible prevents frustration
• Acknowledging mistakes, taking responsibility, and making things right builds stronger relationships
• Leaders must model responsive behavior with their own teams

We encourage you to like, follow, and give us a review—we would love a five-star review to help others find this podcast. Do right, think differently, and don't forget to care.

Power of Internships Rebroadcast

Mon, 17 Mar 2025 07:00:00 -0500

In this rebroadcasted episode of ADJUSTED, we explore the transformative power of internships in the workers' compensation insurance industry through conversations with current and former interns and their manager. The episode reveals how internship programs address the industry's talent crisis while providing students with valuable career exploration opportunities and pathways to full-time employment.

Season 9 is proudly sponsored by Berkley Industrial Comp and our host, Greg Hamlin. If you're interested in learning more about leveraging internships as a student or employer, this episode provides valuable insights from multiple perspectives. Remember to like and share this episode and leave us a five-star review.

For more insights, visit the Berkley Industrial Comp blog. Have questions? Email us at marketing@berkleyindustrial.com. For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com.

Mediations with Alan Jordan

Mon, 03 Mar 2025 07:00:00 -0600

Discover the art and science of mediation in our latest episode of ADJUSTED as we welcome Alan Jordan, a seasoned mediator and founder of Prism Group. Alan offers rich insights into the transformative power of mediation in resolving disputes, particularly in the complex realm of workers' compensation. He reflects on his journey from traditional legal practice to becoming a mediation expert in Louisiana, highlighting the legislative shifts that made mediation mandatory but not always effective.

Continuing Education with Bob Wilson

Mon, 17 Feb 2025 07:00:00 -0600

In this rebroadcasted episode of ADJUSTED, we welcome Bob Wilson, President & CEO of WorkCompCollege.com. Bob shares his expert insights on the evolving landscape of the workers' compensation industry.

Season 9 is proudly sponsored by Berkley Industrial Comp. Join hosts Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President of Sales & Distribution at Key Risk, for this enlightening discussion.

For more insights, visit the Berkley Industrial Comp blog. Have questions? Email us at marketing@berkindcomp.com. For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com.

Claims Investigations with Karyl Bierwagen

Mon, 03 Feb 2025 02:00:00 -0600

In this rebroadcast episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. In this episode, Karyl delves into the art of conducting a successful investigation of a workers' comp claim. She highlights the importance of balancing technical knowledge with empathy to navigate the complexities of claims investigations effectively.

Join us as we explore:

Understanding Compensability: Grasp the essentials of what makes a claim compensable.
Empathy in Investigations: Learn why empathy is crucial in the investigation process.
Thorough Evidence Gathering: Discover the importance of collecting comprehensive evidence, including witness accounts.
Technology's Role: See how technology can enhance investigative efforts.
Tips for New Adjusters: Get valuable advice on effective questioning and listening skills.
Building Relationships: Gain insights on fostering relationships through shared experiences.

Tune in to gain practical tips and insights that can help shape a positive and effective claims process!

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Empathy in Insurance

Mon, 20 Jan 2025 02:00:00 -0600

On this episode of ADJUSTED, Hope Remetta, Quinetta Leaphart, and Karyl Bierwagen from Berkley Industrial Comp discuss how empathy is transforming claims handling in the workers' compensation field. They explore balancing compassion with impartial decision-making, maintaining lower caseloads for adjusters, and fostering meaningful conversations. The episode highlights the power of gratitude and empathy in enhancing both professional and personal relationships.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 8 Wrap Up

Mon, 06 Jan 2025 02:00:00 -0600

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Season 8 is brought to you by Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Reserving with Julie Greer

Mon, 23 Dec 2024 02:00:00 -0600

In this rebroadcast episode, ADJUSTED welcomes Julie Greer, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Julie discusses some general best practices of reserving claims and the possible effects of poor claim reserving.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Moving Forward After an Amputation with Aaron Holm

Mon, 09 Dec 2024 02:00:00 -0600

In this episode, ADJUSTED welcomes Aaron Holm Executive Director and Founder of Wiggle Your Toes. Aaron discusses his experience with limb loss and the mission of his foundation Wiggle Your Toes.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Wiggle Your Toes: https://wiggleyourtoes.org

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

FCEs and Balance Testing with Josh Schuette

Mon, 25 Nov 2024 11:00:00 -0600

In this episode, ADJUSTED welcomes Josh Schuette Director of National Workers Compensation Sales and Account Management at Brooks Rehabilitation. Josh discusses FCEs and balance tests and what role they play in recovery.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

100th Episode!

Mon, 11 Nov 2024 02:00:00 -0600

In this very special episode of ADJUSTED we are celebrating hitting 100 episodes! Greg discusses the history of the show and the work that goes into producing an episode. Mike Gilmartin and Matthew Yehling discuss what it is like co-hosting and some of their favorite moments from the show. Also joining the celebration are a number of guests who sent their congratulations on hitting this milestone!

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The Power of Mentorship with Andrew Shockney

Mon, 28 Oct 2024 02:00:00 -0500

In this rebroadcast episode, ADJUSTED welcomes Andrew Shockney Professor at Ohio State University and founder of What Box Consulting. Andrew discusses the power mentorship can bring to both individuals and businesses.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Home Safe for the Holidays 2024 with Dave Rapacchietta

Mon, 14 Oct 2024 02:00:00 -0500

In this episode, ADJUSTED welcomes Dave Rapacchietta, Senior Risk Management Consultant with Berkley Industrial Comp. Dave Discusses some of the aspects of being a Risk Management Consultant and what he looks for to help prevent injuries via Wheels, Gravity, and Complacency.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Treating Chronic Pain with Dr. Hanscom

Mon, 30 Sep 2024 08:00:00 -0500

In this rebroadcast episode, ADJUSTED welcomes Dr. David Hanscom Orthopedic back surgeon and author of Back in Control: A Surgeon’s Roadmap Out of Chronic Pain. Dr. Hanscom discusses chronic pain and how it can be treated without surgery.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 7 Wrap Up

Mon, 02 Sep 2024 02:00:00 -0500

In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 7 to discuss and reflect on the episodes they hosted.

Season 7 is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Building Effective Relationships Between Agents and Carriers with Andrew Atkinson

Mon, 19 Aug 2024 02:00:00 -0500

In this Rebroadcast episode, ADJUSTED welcomes Andrew Atkinson, Broker and Managing Partner at Insurica. Andrew shares his thoughts on how to strengthen relationships between agents and carriers.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Ideal Caseloads for Claims Professionals with Bill Zachry

Mon, 05 Aug 2024 02:00:00 -0500

In this episode, ADJUSTED welcomes Bill Zachry,strategic advisor for Voxel AI and former CA State Workers Compensation Fund Board member. Bill discusses some the complexities of determining the ideal claim load, and some things to consider when determining the right number of claims for a claims examiner.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Financing for Medicare with Andrea Mills

Mon, 22 Jul 2024 02:00:00 -0500

In this episode, ADJUSTED welcomes Andrea Mills Senior Vice President of Account Management at Ametros. Andrea discusses the benefits of using a custodial account when financing for Medicare.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Why Choose a Career in Claim

Mon, 08 Jul 2024 02:00:00 -0500

In this episode, ADJUSTED welcomes Cory Clemmons, Karyl Bierwagen, Derek Thompson, and Rosemary Ward-Steele with Berkley Industrial Comp. This group discusses how they ended up working in claims and their views on what it is like to work in the industry.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Structured Settlements with Brad Cantwell

Mon, 24 Jun 2024 02:00:00 -0500

In this rebroadcast episode, ADJUSTED welcomes Brad Cantwell, CEO of Arcadia Settlements Group. Brad explains structured settlements and share his thoughts on how they can be used for better claim outcomes.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

How to Evaluate Your Pharmacy Benefit Manager with Ron Mazariegos

Mon, 10 Jun 2024 03:00:00 -0500

In this episode, ADJUSTED welcomes Ron Mazariegos Vice President of Public Entity and Non-Profit Claims at the Ambridge Group. Ron discusses what a Pharmacy Benefit Manager is and some things to look at when evaluating a Pharmacy Benefit Manager.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Ron Mazariegos - Ronald.Mazariegos@ambridge-group.com

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Remote Physical Therapy with Raja Sundaram

Thu, 30 May 2024 06:00:00 -0500

In this Rebroadcast episode, ADJUSTED welcomes Raja Sundaram, CEO of Plethy. Raja shares how remote physical therapy and Plethy Recoup are augmenting and supporting traditional physical therapy.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Claims Technology, AI, Analytics, and What's Next with James Benham

Mon, 13 May 2024 02:00:00 -0500

In this episode, ADJUSTED welcomes James Benham, co-founder and CEO of JBKnowledge and co-founder of Terra. James discusses some of the current technology innovations in the insurance industry, what AI can and can't do, and some common misconceptions about technology development and implementation.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Alternatives to Opioids with Dr. Jeffery Hazlewood

Mon, 29 Apr 2024 03:00:00 -0500

In this rebroadcast episode, ADJUSTED welcomes Pain Management Specialist, Jeffery Hazlewood, M.D. Dr. Hazelwood discusses treating injured workers for pain, psychosocial issues, opioids, and more.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire Muselman

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Understanding the Psycho-Social Elements of Pain with Alex Korb

Mon, 15 Apr 2024 03:00:00 -0500

In this episode, ADJUSTED welcomes Alex Korb, Ph.D. Author of The Upward Spiral: Using Neuroscience to Reverse the Course of Depression, One Small Change at a Time. Alex Discusses some of the science behind why people spiral after an injury and some ways to change the direction of that spiral.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Bill Negotiation with Wendy Goddard

Mon, 01 Apr 2024 03:00:00 -0500

In this Rebroadcast episode, ADJUSTED welcomes Wendy Goddard, National Sales Manager for Carisk Partners. Wendy discussed how bills are determined, what a fee schedule is, challenges to bill negotiation, and more.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire Muselman.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Empathy for Adjusters with Ken Paradis

Mon, 18 Mar 2024 03:00:00 -0500

In this episode, ADJUSTED welcomes Ken Paradis, CEO of Chronovo, to discuss how to have empathy for adjusters. Ken discusses ways that we can better work with adjusters to make the claims process easier for everyone involved.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles Resolution manager with Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Causation with Dr. Michael Baden

Mon, 04 Mar 2024 03:00:00 -0600

In this rebroadcast episode, ADJUSTED welcomes American Physician and Forensic Pathologist Dr. Michael Baden. Dr. Baden discusses what determines causation, why do coroners reach wrong conclusions for death, and what pieces of evidence are crucial to an investigation.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire Muselman

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Claims Management - Micromanagement vs Empowerment with Bill Zachry

Mon, 19 Feb 2024 03:00:00 -0600

In this episode, ADJUSTED welcomes Bill Zachry with the California State Compensation Insurance Fund. Bill discusses effective ways for supervisors to manage their adjusters and the difference between empowerment and micromanagement.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Fraud with Russ Buchanan

Mon, 05 Feb 2024 03:00:00 -0600

In this Rebroadcast episode, ADJUSTED welcomes Russ Buchanan with G4S (Now Allied Universal). Russ discusses Fraud: what is it, what are the red flags, and how to investigate fraud.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Co-Host Clair Muselman.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Update on CMS Final Ruling on Penalties for Section 111 Reporting with Heather Sanderson

Mon, 22 Jan 2024 03:00:00 -0600

In this episode, ADJUSTED welcomes Heather Schwartz Sanderson Founder and CEO of the Sanderson Firm. Heather discusses the recent CMS final ruling on section 111 penalties and what that means for insurance carriers.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Hope Remetta, Catastrophic Resolution Manager with Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Subrogation with Ryan McIntosh

Mon, 08 Jan 2024 03:00:00 -0600

In this episode, ADJUSTED welcomes W.R. Berkley's Director of Subrogation, Ryan McIntosh. Ryan discusses what subrogation is, triggers for adjusters, and the impact of subrogation.

Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Claire Muselman.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 6 Wrap up

Mon, 25 Dec 2023 03:00:00 -0600

In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 5 to discuss and reflect on season 6.

Season 6 is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Overcoming an Amputation with Mo Kenney

Mon, 11 Dec 2023 03:00:00 -0600

In this episode, ADJUSTED welcomes Mo Kenney. Mo shares his story of overcoming amputation and his work at Kenney Orthopedics helping others in their recovery.

Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Home Safe for the Holidays 2023 with Van Langham

Mon, 27 Nov 2023 03:00:00 -0600

In this episode, ADJUSTED welcomes Van Langham Direct of Risk Management with Berkley Industrial Comp. Van discusses the 2023 Home Safe for the Holidays Initiative and some of the specific dangers of of Wheels, Gravity, and Complacency.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Understanding Pharmacy Benefits Managers with Joe Paduda

Mon, 13 Nov 2023 03:00:00 -0600

In this Rebroadcast episode, ADJUSTED welcomes Joe Paduda. Joe shares his insights on the benefits of using a pharmacy benefit manager and their place within the workers compensation industry.

Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Cannabis and Claim with Ron Mazariegos

Mon, 30 Oct 2023 02:00:00 -0500

In this episode, ADJUSTED welcomes Ron Mazariegos Director of Claims and Risk Management with D.H. Griffin Companies. Ron discuss the state of Medical Marijuana laws and some of the ways that those laws effect worker's compensation carriers.

Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Engaging the Next Generation of Insurance Professionals with Tandeka Nomvete

Mon, 16 Oct 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Tandeka Nomvete Director of QGrads. Tandeka shares her thoughts and recommendations on how to attract and retain the next generation of insurance professionals.

Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development & Marketing for Berkley Industrial Comp.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Additional Resources:

- High School Outreach:

Certified Insurance Service Representative High School Program (CISR by the National Alliance): www.scic.com/cisr-for-high-school
InVest Program: www.investprogram.org

- Associations that young professionals can join:

Young Risk Professionals (YRP): www.yrpimpact.org
RISE: https://riseprofessionals.com/
Bloom Collective: www.justbloomcollective.com

- The Transitions offers a free mentorship program: https://thetransitions.org/mentoring-program
- Insurance Careers Month is a social media campaign (throughout the month of February): https://insurancecareerstrifecta.org/
- Questpro Career Portal (for those seeking work in this industry): www.questpro.com/career-portal
- QGrads student resources: www.questpro.com/qgrads-students

Effective Negotiations with Carl Van

Mon, 02 Oct 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Carl Van, President & CEO of International Insurance Institute. Carl discusses some strategies and techniques to effectively negotiate throughout the life of a claim.

Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Effective Nurse Case Management with Mollie Kallen

Mon, 18 Sep 2023 03:00:00 -0500

In this Rebroadcast episode, ADJUSTED welcomes Mollie Kallen, President and CEO of MKCM National Case Management. Mollie shares her insights about the differences between good case management and great case management!

Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Paloma Duncan, Senior Catastrophic RESOLUTION specialist at Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

From Recovery to Helping Others with Josh Shutts

Mon, 04 Sep 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Josh Shutts, Therapist with Brooks Rehab as well as a former patient and work comp claimant. Josh discusses his injury and recovery with Brooks Rehab as well as his experience with the work comp process. He also discusses his journey from being a patient to becoming a certified therapist.

Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 5 Wrap Up

Mon, 21 Aug 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 5 to discuss and reflect on season 5.

Season 5 is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Why do Employees Stay and What Causes them to Leave with Chris Moore

Mon, 07 Aug 2023 03:00:00 -0500

In this rebroadcast episode, ADJUSTED welcomes Chris Moore, Managing Partner at Insure National. Chris shares his thoughts on what employers can do to help attract and retain employees.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Texting and Claims with Stephanie Behnke

Mon, 24 Jul 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Stephanie Behnke Solution Consulting Director with Hi Marley. Stephanie discusses the Hi Marley platform and the benefits of texting capabilities for adjusters.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Suzanne McAuliffe Vice president of claims for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Adjusting with Empathy

Mon, 10 Jul 2023 03:00:00 -0500

On this Rebroadcast episode of ADJUSTED, we welcome Natalie Dangles, Hope Remetta, and Kate Schottlekotte. Our guests discuss what it means to adjust claims with empathy and some out of the box ways they are challenging the traditional claims handling mindset.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The Power of Listening with Tim Hast

Mon, 26 Jun 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Tim Hast, Author of "Powerful Listening Powerful Influence" and executive coach. Tim discusses why listening is important and some ways to improve our ability to listen.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Overcoming a Catastrophic Injury with Timothy Alexander

Mon, 12 Jun 2023 03:00:00 -0500

On this episode of ADJUSTED, we welcome a special guest, Timothy Alexander. TA shares his story and inspiration for overcoming a catastrophic injury.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development & Marketing for Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Digital Transformations with Ema Roloff

Mon, 29 May 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Ema Roloff Director of North American Property and Casualty Sales. Ema discusses effective implementation of digital transformations and some ways to help facilitate an easy transformation.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Data Driven Decision Making with Matt Murphy

Mon, 15 May 2023 03:00:00 -0500

On this Rebroadcast episode of ADJUSTED, we welcome a special guest, Matt Murphy, Vice President & Managing Actuary at Berkley Industrial Comp. Matt discusses all things data and decision-making: risks, rewards, and nuances.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Continuing Education with Bob Wilson

Mon, 01 May 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Bob Wilson President & CEO of WorkCompCollege.com. Bob shares his thoughts on the changes happening within the workers compensation industry.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Overcoming an Opioid Addiction with Alex Elswick

Mon, 17 Apr 2023 03:00:00 -0500

On this special rebroadcast episode of ADJUSTED, we welcome a special guest, Dr. Alex Elswick, co-founder of Voices of Hope and University of Kentucky Professor in the Department of Family Sciences. Alex shares his story of addiction and his road to recovery.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Understanding Experience Modification Ratings with Dustin King

Mon, 03 Apr 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Dustin King, Vice President of underwriting at Berkley Industrial Comp. Dustin discuss what an Experience Modification Rating is and why it is important to an insured and insurance company.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The 8 Characteristics of an Awesome Adjuster with Carl Van

Mon, 20 Mar 2023 03:00:00 -0500

In this episode, ADJUSTED welcomes Carl Van, President & CEO of International Insurance Institute and author of The 8 Characteristics of the Awesome Adjuster. Carl gives deeper insight into the 8 characteristics and offers advice for those entering the industry.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Murphy, Managing Actuary at Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Technology and Claims with Sam Neer

Mon, 06 Mar 2023 03:00:00 -0600

In this episode, ADJUSTED welcomes Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH). Sam discusses how technology and claims work together, and the ever changing landscape that is technology.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Changing the Claims Experience with Luella Alcorn

Mon, 20 Feb 2023 03:00:00 -0600

In this Rebroadcast episode, ADJUSTED welcomes Luella Alcorn, Business Operations Manager at Berkley Industrial Comp. Luella discusses how her team is changing and enhancing the customer experience.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The Power of Internships

Mon, 06 Feb 2023 03:00:00 -0600

In this episode, ADJUSTED welcomes Luella Alcorn, Business Operations Manager, Luke Lenihan, Associate Underwriter, and Tristan King, Business Engagement Intern. Luella, Luke, and Tristan discuss why internships are a great option for both students and companies.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Changing Workers Compensation with Bob Wilson

Mon, 23 Jan 2023 03:00:00 -0600

In this Rebroadcast episode, ADJUSTED welcomes Bob Wilson President & CEO of WorkersCompensation.com. Bob shares his thoughts on the changes happening within the workers compensation industry.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Claims Investigation with Karyl Bierwagen

Mon, 09 Jan 2023 03:00:00 -0600

In this episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Karyl shares her thoughts on how to conduct a successful investigation of a claim as well as some things to avoid while investigating.

Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

50th Episode - Thank You to our Listeners

Mon, 26 Dec 2022 03:00:00 -0600

In this special episode ADJUSTED host Greg Hamlin shares some updates, insights, and gratitude as he looks at where it all started, and what is coming for ADJUSTED.

"This is Water" by David Foster Wallace: https://www.youtube.com/watch?v=eC7xzavzEKY

ADJUSTED is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 4 Wrap Up

Mon, 12 Dec 2022 03:00:00 -0600

ADJUSTED welcomes the Co-Hosts and Crew to wrap up and reflect on season 4.

Season 4 is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Reserving with Julie Greer

Mon, 28 Nov 2022 03:00:00 -0600

In this episode, ADJUSTED welcomes Julie Greer, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Julie discusses some general best practices of reserving claims and the possible effects of poor claim reserving.

Season 4 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Treating Chronic Pain with Dr. Hanscom

Mon, 14 Nov 2022 03:00:00 -0600

In this episode, ADJUSTED welcomes Dr. David Hanscom Orthopedic back surgeon and author of Back in Control: A Surgeon’s Roadmap Out of Chronic Pain. Dr. Hanscom discusses chronic pain and how it can be treated without surgery.

Season 4 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

FCEs and Balance Testing with Josh Schuette

Mon, 31 Oct 2022 08:00:00 -0500

In this episode, ADJUSTED welcomes Josh Schuette Director of National Workers Compensation Sales and Account Management at Brooks Rehabilitation. Josh discusses FCEs and balance tests and what role they play in recovery.

Season 4 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Home Safe for the Holidays 2022

Mon, 17 Oct 2022 02:00:00 -0500

In this episode, ADJUSTED welcomes Duane Hathaway and Randon Lessing Senior Risk Management Consultants with Berkley Industrial Comp. Duane and Randon discuss the Home Safe for the Holidays initiative and the many safety resources that are available through Berkley Industrial Comp's RAMP team.

Season 4 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

EMS Professional with James Holmes

Mon, 03 Oct 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes James Holmes Paramedic Communications Specialist with the University of Mississippi Medical Center. In this episode James talks about what it is like to work in EMS and discusses some things people should know about handling medical emergencies.

Season 4 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The Power of Mentorship with Andrew Shockney

Mon, 19 Sep 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Andrew Shockney Professor at Ohio State University and founder of What Box Consulting. Andrew discusses the power mentorship can bring to both individuals and businesses.

Season 4 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles, RESOLUTION Manager for Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The Impact of COVID on Workers Compensation and the Economy with Bob Hartwig

Mon, 05 Sep 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Bob Hartwig, Director of the Risk and Uncertainty Management Center and Clinical Associate Professor of Finance at the University of South Carolina. In this episode Bob, discusses some of the impacts that COVID has had on the Workers Compensation community and on the economy as a whole.

Season 4 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Murphy, Vice President & Managing Actuary at Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Top 10 Moments - Part 2

Mon, 22 Aug 2022 03:00:00 -0500

Welcome to Part 2 of the top 10 moments of ADJUSTED. In this bonus episode our host, Greg Hamlin, talks about his top 5 favorite moment from ADJUSTED.

ADJUSTED is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Top 10 Moments - Part 1

Mon, 08 Aug 2022 03:00:00 -0500

Welcome to Part 1 of the top 10 moments of ADJUSTED. In this bonus episode our host, Greg Hamlin, talks about some of his favorite moment from ADJUSTED.

ADJUSTED is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 3 Wrap Up

Mon, 25 Jul 2022 03:00:00 -0500

ADJUSTED welcomes the Co-Hosts and podcast team to wrap up and reflect on season 3.

Season 3 is brought to you by Berkley Industrial Comp.

Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Medicare Set Asides with Dan Anders

Mon, 11 Jul 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Dan Anders Chief Compliance Officer with Tower MSA. Dan discusses when MSA's are needed and their place in the settlement process.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Financing for Medicare with Andrea Mills

Mon, 27 Jun 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Andrea Mills Senior Vice President of Account Management at Ametros. Andrea discusses the benefits of using a custodial account when financing for Medicare.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Structured Settlements with Brad Cantwell

Mon, 13 Jun 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Brad Cantwell, CEO of Arcadia Settlements Group. Brad explains structured settlements and share his thoughts on how they can be used for better claim outcomes.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Overcoming a Catastrophic Injury with Jamie Odom

Mon, 30 May 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Jamie Odom. Jamie shares his experience recovering from a catastrophic injury and the effect of a positive mindset on recovery.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Hope Remetta, Catastrophic Resolution Manager at Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Remote Physical Therapy with Raja Sundaram

Mon, 16 May 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Raja Sundaram, CEO of Plethy. Raja shares how remote physical therapy and Plethy Recoup are augmenting and supporting traditional physical therapy.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Building Effective Partnerships Between Agents and Carriers with Andrew Atkinson

Mon, 02 May 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Andrew Atkinson, Broker and Managing Partner at Insurica. Andrew shares his thoughts on how to strengthen relationships between agents and carriers.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Why do Employees Stay and What Causes them to Leave with Chris Moore

Mon, 18 Apr 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Chris Moore, Managing Partner at Insure National. Chris shares his thoughts on what employers can do to help attract and retain employees.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Effective Nurse Case Management with Mollie Kallen

Mon, 04 Apr 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Mollie Kallen, President and CEO of MKCM National Case Management. Mollie shares her insights about the differences between good case management and great case management!

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Paloma Duncan, Senior Catastrophic RESOLUTION specialist at Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Keys to Orthopedic Surgeries with Dr. James Dettling

Mon, 21 Mar 2022 03:00:00 -0500

In this episode, ADJUSTED welcomes Dr. James Dettling, Medical Director for the Vegas Golden Knights. Dr. Dettling shares his thoughts on achieving successful orthopedic surgeries.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles, RESOLUTION Manager for Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Engaging the Next Generation of Insurance Professionals with Tandeka Nomvete

Mon, 07 Mar 2022 03:00:00 -0600

In this episode, ADJUSTED welcomes Tandeka Nomvete Director of QGrads. Tandeka shares her thoughts and recommendations on how to attract and retain the next generation of insurance professionals.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development & Marketing for Berkley Industrial Comp.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Additional Resources:

- High School Outreach:

Certified Insurance Service Representative High School Program (CISR by the National Alliance): www.scic.com/cisr-for-high-school
InVest Program: www.investprogram.org

- Associations that young professionals can join:

Young Risk Professionals (YRP): www.yrpimpact.org
RISE: https://riseprofessionals.com/
Bloom Collective: www.justbloomcollective.com

Changing Workers Compensation with Bob Wilson

Mon, 21 Feb 2022 03:00:00 -0600

In this episode, ADJUSTED welcomes Bob Wilson President & CEO of WorkersCompensation.com. Bob shares his thoughts on the changes happening within the workers compensation industry.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Understanding Pharmacy Benefit Managers with Joe Paduda

Mon, 07 Feb 2022 03:00:00 -0600

In this episode, ADJUSTED welcomes Joe Paduda. Joe shares his insights on the benefits of using a pharmacy benefit manager and their place within the workers compensation industry.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Meet The Host

Mon, 24 Jan 2022 03:00:00 -0600

In this episode, ADJUSTED welcomes Greg Hamlin. In this special episode of ADJUSTED, Greg shares how he got his start in the insurance industry.

Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Scott Fink

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Culture Matters! with Hope Remetta

Mon, 17 Jan 2022 03:00:00 -0600

Welcome to the Final of our bonus episodes! ADJUSTED welcomes Hope Remetta. In this episode, Hope shares how she ended up in the insurance business and why she is a great believer in Being Seen, Heard, Respected, Valued, Understood, and Involved.

ADJUSTED is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Culture Matters! with Natalie Dangles

Mon, 10 Jan 2022 03:00:00 -0600

Welcome to the Third of our bonus episodes! ADJUSTED welcomes Natalie Dangles. In this episode, Natalie shares how she ended up in the insurance business and why she is a great believer in Challenging The Status Quo.

ADJUSTED is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Culture Matters! with Jeremy Morrison

Mon, 03 Jan 2022 03:00:00 -0600

Welcome to the second of our bonus episodes! ADJUSTED welcomes Jeremy Morrison. In this episode, Jeremy shares how he ended up in the insurance business and why he is a great believer in Inventing Your Universe.

ADJUSTED is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Culture Matters! with Scott Fink

Mon, 20 Dec 2021 03:00:00 -0600

Welcome to the first of our bonus episodes! ADJUSTED welcomes Scott Fink. In this episode, Scott shares how he ended up in the insurance business and why he is a great believer in RESILIENCE.

ADJUSTED is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Season 2 Wrap Up

Mon, 06 Dec 2021 03:00:00 -0600

ADJUSTED welcomes the guests and podcast team to the sound booth to wrap up and reflect on season 2.

Season 2 is brought to you by Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Overcoming a Amputation with Mo Kenney

Mon, 22 Nov 2021 03:00:00 -0600

In this episode, ADJUSTED welcomes Mo Kenney. Mo shares his story of overcoming amputation and his work at Kenney Orthopedics helping others in their recovery.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Adjusting with Empathy with Natalie, Hope, & Kate

Mon, 08 Nov 2021 03:00:00 -0600

In this episode, ADJUSTED welcomes 3 special guests to the sound booth! Natalie Dangles, Hope Remetta, and Kate Schottlekotte are members of the Berkley Industrial Comp RESOLUTION Team who are leading the way in adjusting with empathy.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Changing the Claims Experience with Luella Alcorn

Mon, 25 Oct 2021 03:00:00 -0500

In this episode of ADJUSTED, Luella Alcorn, Business Operations Manager at Berkley Industrial Comp, discusses how her team is changing the insurance customer experience.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Medicare Compliance with Heather Schwartz Sanderson

Mon, 11 Oct 2021 03:00:00 -0500

In this episode of ADJUSTED, Heather Schwartz Sanderson, President at Sanderson Firm PLCC, discusses Medicare compliance, nuances, and future regulations.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Angie Carlise, Regional RESOLUTION Manager at Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Virtual Reality Pain Relief with Dr. Gerry Stanley

Mon, 27 Sep 2021 03:00:00 -0500

In this episode of ADJUSTED, Dr. Gerry Stanley, Sr. VP and CMO at Harvard MedTech, explores the benefits of virtual reality, the science behind it, and why it is positively disrupting the way pain is managed in the workers' compensation insurance space.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Angie Carlise, Regional RESOLUTION Manager at Berkley Industrial Comp.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkindcomp.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The 8 Characteristics of the Awesome Adjuster with Carl Van

Mon, 13 Sep 2021 03:00:00 -0500

On this episode of ADJUSTED, we welcome Carl Van, President & CEO of International Insurance Institute and author of The 8 Characteristics of the Awesome Adjuster. Carl gives deeper insight into the 8 characteristics and offers advice for those entering the industry.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Murphy, Managing Actuary at Berkley Industrial Comp.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Data-Driven Decision Making with Matt Murphy

Mon, 30 Aug 2021 03:00:00 -0500

On this episode of ADJUSTED, we welcome a special guest, Matt Murphy, Vice President & Managing Actuary at Berkley Industrial Comp. Matt discusses all things data and decision-making: risks, rewards, and nuances.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Telemedicine with Randy Baker

Mon, 16 Aug 2021 03:00:00 -0500

In this episode, special guest, Randy Backer, CEO of MedCall Advisors, chats with the ADJUSTED team about telemedicine and the rise of these programs in the workers' compensation space.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Adapting to Change in the Marketplace with Chandler Cox

Mon, 02 Aug 2021 03:00:00 -0500

On this episode of ADJUSTED, we welcome Berkley Industrial Comp founder and C.E.O., Chandler Cox. Chan shares the story of Berkely Industrial Comp and how he and his business has adapted to change for over 30 years.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development & Marketing for Berkley Industrial Comp.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Overcoming a Catastrophic Injury with Timothy Alexander

Mon, 19 Jul 2021 03:00:00 -0500

On this episode of ADJUSTED, we welcome a special guest, Timothy Alexander. TA shares his story and inspiration for overcoming a catastrophic injury.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development & Marketing for Berkley Industrial Comp.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Voices of Hope with Alex Elswick

Mon, 05 Jul 2021 03:00:00 -0500

On this episode of ADJUSTED, we welcome a special guest, Dr. Alex Elswick, co-founder of Voices of Hope and University of Kentucky Professor in the Department of Family Sciences. Alex shares his story of addiction and his road to recovery.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Bridging the Gap with Dave Zimmerman

Mon, 21 Jun 2021 03:00:00 -0500

Our next guest on ADJUSTED is underwriting expert Dave Zimmerman. This episode explores bridging the gap between claims and underwriting, the role agents play in commercial insurance, and navigating a business rooted in people.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for Key Risk.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com.

Kids' Chance with Dana Genheimer

Mon, 07 Jun 2021 03:00:00 -0500

Welcome to the first of our guest series for season 2 of ADJUSTED! This season is kicking off with special guest Dana Genheimer, President-elect of Kids' Chance of America. Dana chats with ADJUSTED hosts about all things Kids' Chance: what it is, why it's special, and how you can help.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, VP of Marketing and Business Development for Berkley Industrial Comp.

For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries email marketing@berkindcomp.com.

Season Finale with Dave Zimmerman

Mon, 24 May 2021 05:00:00 -0500

In this season finale, ADJUSTED looks back at Season 1 and offers a sneak peek into the future. Season 2 of ADJUSTED will launch on June 1, 2021. Thank you to all of our listeners who made Season 1 possible! For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries email marketing@berkindcomp.com.

Alternatives to Opioids with Dr. Jeffery Hazlewood

Mon, 10 May 2021 05:00:00 -0500

Our next special guest joining us on ADJUSTED is Pain Management Specialist, Jeffery Hazlewood, M.D. This episode discusses treating injured workers for pain, psychosocial issues, opioids, and more. Our final episode of season 1 will go live on May 24, 2021. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Medical Marijuana with Mark "RxProfessor" Pew

Mon, 26 Apr 2021 05:00:00 -0500

Joining us for episode 11 on ADJUSTED is RxProfessor, Mark Pew. This episode discusses medical marijuana and opioids in the workers' compensation space: appropriate pharmaceutical treatment and education, action items for adjusters, and more. Our next special guest will join us on May 10, 2021, for episode 12. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Safety Culture with Van Langham

Mon, 12 Apr 2021 05:00:00 -0500

Our next special guest joining us on ADJUSTED is Van Langham, Director of Risk Management at Berkley Industrial Comp. This episode discusses safety culture: keys to building a successful culture, common employer mistakes, avoidable accidents, and more. Our next special guest will join us on April 26, 2021, for episode 11. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Fraud with Russ Buchanan

Mon, 29 Mar 2021 05:00:00 -0500

Our next guest joining us on ADJUSTED is Russ Buchanan with G4S. In this episode, Greg, Claire, and Russ discuss Fraud: what is it, what are the red flags, and how to investigate fraud. Our next special guest will join us for episode 10 on April 12, 2021, to discuss Safety Culture. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. Get the ADJUSTED coffee mug here.

Bill Negotiations with Wendy Goddard

Mon, 15 Mar 2021 05:00:00 -0500

On this episode of ADJUSTED, co-hosts Greg Hamlin and Claire Muselman discuss bill negotiations with Wendy Goddard, National Sales Manager at Advanced Claims Review Specialists. The group discussed how bills are determined, what a fee schedule is, challenges to bill negotiation, and more. Our next special guest will join us on March 29, 2021, for episode 9; Fraud. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Successful Return to Work with Natalie Torres

Mon, 01 Mar 2021 05:00:00 -0600

Our next guest joining us on ADJUSTED is Natalie Torres with WorkFinders USA. In this episode, Greg, Claire, and Natalie discuss the successful return to work: why it's important, what to do if modified duty isn't available, the challenges of finding modified work. Check out the Return-to-Work Network, CardzForKidz, and Operation Gratitude. Our next special guest will join us for episode 8 on March 15, 2021, to discuss bill negotiations. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Subrogation with Ryan McIntosh

Mon, 15 Feb 2021 05:00:00 -0600

On this episode of ADJUSTED, co-hosts Greg Hamlin and Claire Muselman chat with W.R. Berkley's Director of Subrogation, Ryan McIntosh. The group discusses what subrogation is, triggers for adjusters, and the impact of subrogation. Our next guest special guest will join us for episode 7 on March 1, 2021, to discuss Bill Negotiating. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Managing Medical with Angie Carlisle

Mon, 01 Feb 2021 05:00:00 -0600

Our next special guest joining us on ADJUSTED is Berkley Industrial Comp's Nurse Case Manager, Angie Carlisle. In this episode, Greg, Claire, and Angie discuss managing medical claims: what resources to use, the importance of on-site nurse case managers, and getting a successful outcome for all parties involved. Our next guest will join us for episode 6 on February 15, 2021, to discuss subrogation. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires

Causation with Dr. Michael Baden

Mon, 18 Jan 2021 05:00:00 -0600

Up next on ADJUSTED, American Physician and Forensic Pathologist Dr. Michael Baden joins Greg and Claire to discuss causation. What determines causation, why do coroners reach wrong conclusions for death, and what pieces of evidence are crucial to an investigation. Our next special guest will join us for episode 5 on February 1, 2021, to discuss medical management. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Chronic Pain Coaching with Becky Curtis

Mon, 04 Jan 2021 05:00:00 -0600

Our next guest joining us on ADJUSTED is Becky Curtis of Take Courage Coaching. In this episode, Greg, Claire, and Becky discuss chronic pain coaching: what is it and how is it changing the lives of injured workers. Learn more about Take Courage Coaching at https://takecouragecoaching.com/. Hear from pain management consultant Dr. Deepak Ravindran on Chronic Pain, Neuroplasticity, and Trauma-Informed Pain Care at https://getbetteronline.co.uk/chronic-pain-neuroplasticity-and-trauma-informed-pain-care/. Our next special guest will join us for episode 4 on January 18, 2021, to discuss Causation. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Catastrophic Claims Handling with Dr. Branco

Mon, 21 Dec 2020 05:00:00 -0600

The first of our guest series on ADJUSTED begins with Dr. Fernando Branco, Chief Medical Officer at Midwest Employers Casualty, a Berkley Company. In this episode, Greg, Claire, and Dr. Branco discuss the ins and outs of catastrophic claims handling. What is a catastrophic claim? What are the challenges of these claims? and Why is communication crucial to injured workers' success? Our next special guest will join us for episode 3 on January 4, 2021, to discuss Cognitive Behavioral Therapy. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

Keys to Proper Claims Reporting

Mon, 07 Dec 2020 05:00:00 -0600

Welcome to ADJUSTED! Today we chat a bit more about who we are and the basics of reporting a claim. Why report early? What information and evidence are needed? And Why establishing positive relationships is crucial to successful outcomes. We will have our first special guest join us for episode 2 on December 21th, 2020, to discuss Catastrophic Claims. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires.

ADJUSTED Trailer

Mon, 30 Nov 2020 13:00:00 -0600

Join Greg Hamlin and Claire Muselman as they give you a sneak peek of the new claims podcast, ADJUSTED.

Episode 1 launching December 7th, 2020!