Upon Arrival | Events & Incentives with Adelaine Ng

Ep 118 How Podcasters can use LinkedIn and more Algorithm Secrets, with Danielle Fitzpatrick Clark Part 3

Sun, 24 Sep 2023 14:00:00 +1000

Ever wondered how to grow your podcast audience through LinkedIn? That's revealed in this episode. We also look at practical strategies to avoid being penalised by the platform's algorithms like clever link insertions, tagging, and photo post techniques. Plus, the power of polling and crafting compelling content. Finally, Danielle shares her wisdom for staying productive and avoiding burnout while raising a family.

Danielle Fitzpatrick Clark is an international best-selling author, speaker and CEO of Influence Builder. She works with influencers and mission-based entrepreneurs to help them create impact, influence and powerful platforms and multiple income streams in their business. Her clients reach multiple 7 and 8-figure business income levels, quickly and effectively, avoiding dead ends, massive gaps, and instead building strong foundations and lasting results for both them and those they serve.

Quotes from this episode:
"LinkedIn, when it comes to conferences and events, is hands down my favourite platform".

"The reason (your target audience) is not seeing your posts is because the people that are liking it and are commenting on it aren't the right people."

-Danielle Fitzpatrick Clark

Danielle's website:
https://influencebuilder.com/

Minds of the Mighty podcast
On Apple
On Spotify

Connect with Danielle:
Email: info@influencebuilder.com
LinkedIn: danielle-fitzpatrick-clark
FB: Influencer Builder
IG: @dfccoaching

LinkedIn Sales Accelerator Bootcamp: https://entrepreneurcity.kartra.com/page/gsd1384

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
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Ep 117 Mastering LinkedIn's profile optimisation, networking strategies, and algorithm secrets, with Danielle Fitzpatrick Clark Part 2

Sun, 10 Sep 2023 02:00:00 +1000

Ready to revolutionise your LinkedIn approach and demystify the platform's algorithms? LinkedIn strategist and disruptor Danielle Fitzpatrick Clark continues to guide us through the maze of profile optimisation, unveiling strategies that turn your profile into a target audience-attracting magnet. She also shares advice on engagement tactics, how to use hashtags, and the Creator Mode to give your profile an algorithmic boost. Plus, how much does video really matter on LinkedIn?

Danielle is an international best-selling author, speaker and CEO of Influence Builder. She works with influencers and mission-based entrepreneurs to help them create impact, influence and powerful platforms and multiple income streams in their business. Her clients reach multiple 7 and 8-figure business income levels, quickly and effectively, avoiding dead ends, massive gaps, and instead building strong foundations and lasting results for both them and those they serve.

Quotes from this episode:

"LinkedIn is looking for quality posting based on what you do."

"Storytelling is doing well because we have so much AI going right now. It's getting to the point where you can tell if something's very generic."

Danielle's website:
https://influencebuilder.com/

Connect with Danielle:
Email: info@influencebuilder.com
LinkedIn: danielle-fitzpatrick-clark
FB: Influencer Builder
IG: @dfccoaching

Danielle's LinkedIn Sales Accelerator Bootcamp: https://entrepreneurcity.kartra.com/page/gsd1384

Link to a special offer: LinkedIn Sales Accelerator Bootcamp: https://entrepreneurcity.kartra.com/page/gsd1384

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
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Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep 116 The No.1 mistake that's probably hurting your LinkedIn profile, with Danielle Fitzpatrick Clark Part 1

Sat, 09 Sep 2023 07:00:00 +1000

Can your LinkedIn profile serve you in much more powerful ways than just a virtual resume? What if you could turn it into a website or funnel? In this conversation with Danielle Fitzpatrick-Clark, a digital marketing maven and dream client attraction specialist, we unravel the key to transforming LinkedIn profiles into irresistible lead magnets. Danielle shares her disruptive strategies, offering clear, actionable steps on making your profile an engaging experience for your target audience.

Taking the concept of buyer personas, Danielle focuses on how event planners can leverage this tool to their advantage. Enlightening us on the motivations behind different types of buyers, she offers tips on using DISC personality assessments and apps to generate successful leads.

Danielle is an international best-selling author, speaker and CEO of Influence Builder. She works with influencers and mission-based entrepreneurs to help them create impact, influence and powerful platforms and multiple income streams in their business. Her clients reach multiple 7 and 8-figure business income levels, quickly and effectively, avoiding dead ends, massive gaps, and instead building strong foundations and lasting results for both them and those they serve.

Quotes from this episode:

"I don't believe that we should be building a LinkedIn profile as a resume. In fact, I think that's the worst thing that you can do."

"I can pretty much look at a profile and know exactly the personality that I'm looking at."

Danielle's website:
https://influencebuilder.com/

Connect with Danielle:
Email: info@influencebuilder.com
LinkedIn: danielle-fitzpatrick-clark
FB: Influencer Builder
IG: @dfccoaching

Danielle's LinkedIn Sales Accelerator Bootcamp: https://entrepreneurcity.kartra.com/page/gsd1384

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
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Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep 115 Over-branding at events and Unlikely Secrets to Million dollar success, with Kraig Kleeman Part 2

Sun, 27 Aug 2023 17:00:00 +1000

Is it possible to get your marketing wrong by over-branding your event? And where are many event marketers getting the languaging wrong? Kraig Kleeman shares why the focus on product-centric language in branding needs to shift towards outcomes and creativity. This episode also learns from his insightful journey to becoming a $30 million entrepreneur in four short years, by using the power of external perspectives from less mainstream sources to get there.

Kraig Kleeman is a successful combo of corporate honcho meets rock and roll performer. A lover of the performing arts, Kraig has coupled that passion and his business acumen to craft mesmerising corporate events. He is the founder of Rock The C-Suit, Kraig Kleeman Live and an established showrunner for global events such as The World Leaders Forum. He is also the bestselling author of A Winning Brand and The Must React System.

Quotes from this episode:

"It is very, very possible to over-brand".

"There's just something to be said for having an insatiable curiosity, being willing to make your life committed to understanding the power of external perspectives".

-Kraig Kleeman

**To get your free vinyl, email kraig@kraigkleemanlive.com and let him know you heard him on this podcast.

Kraigs's website:
https://kraigkleemanlive.com/

Connect with Kraig:
Twitter: kraigkleemantv
LinkedIn: kraigkleeman
FB: kraig.kleeman

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
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Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep 114 Rocking your events and How to know what attendees really thought about their last event with you, with Kraig Kleeman Part 1

Sun, 20 Aug 2023 10:00:00 +1000

There's a fascinating connection between the arts and your events that can hold a transformative power. Imagine blending music, theatre, improv comedy, and dynamic choreography—turning ordinary corporate meetings into riveting, memorable experiences. This not only almost guarantees a memorable event, it also fortifies retention and amplifies learning.

But this recipe for success is also often overlooked because of many companies' traditional focus on analytics over creative flair. Yet, as we'll discover, a sprinkle of Hollywood magic can elevate events, ensuring your event's message leaves an indelible mark on its audience.

Kraig Kleeman presents an unlikely but successful mix of corporate honcho meets rock and roll performer. A lover of the performing arts, Kraig has coupled that passion and his business acumen to craft mesmerising corporate events. He is the founder of Rock The C-Suit, Kraig Kleeman Live and an established showrunner for global events such as The World Leaders Forum. He is also the bestselling author of A Winning Brand and The Must React System.

Quotes from this episode:

"Events still benefit tremendously from the integration of the performing arts. It can happen in a whole number of ways and customisation is key."

"There's always something that will happen on the stage that was unplanned and spontaneous, but was the result of just the creativity, the forethought, maybe prior experiences that will just come out of that performer."

-Kraig Kleeman

Kraigs's website:
kraigkleemanlive.com

Kraig's books:
A Winning Brand: How to Build a Powerful, Personal Brand in Today's Modern, Digital World

The Must React System: User's Guide to Prospecting C-Suite Executives

Connect with Kraig:
Twitter: kraigkleemantv
LinkedIn: kraigkleeman
FB: kraig.kleeman

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are ba

Ep 113 What Vivid Sydney and Pokemon Go can teach us (or not) about immersive events, with Nathan Cassar Part 2

Sat, 12 Aug 2023 07:00:00 +1000

Sometimes we can stick to safe formulas while the rest of the world forges ahead with innovative ways for our events. Event producer Nathan Cassar believes this is what's happened to Sydney's Vivid Festival and other events that have not yielded the desired results for attendance, scoring wins for creativity or building community. But all is not lost, with plenty of inspiration around to correct our course, including lessons we can learn from Pokemon Go.

Based in Sydney, Australia, Nathan's rich experience has included being a Cruise Director for Princess Cruises, emceeing wedding receptions and leading major awards evening galas. His own awards have included Best Wedding MC by the Wedding Industry Awards (Western Sydney) 2023 & 2022 and Most Entertaining MC (NSW) - Lux-Life Global Excellence Awards 2022.

Quotes from this episode:

"(I would love to see) the ability to be more bold rather than this wide, wide funnel to try to bring as many people in as possible to take away as much money as you can (through things like) a $22 chips on a stick."

"Ask us what we're really capable of because we're already masters of being able to manipulate language and people."

Nathan's website:
www.nathancassar.com.au

Connect with Nathan:
Email: mc@nathancassar.com.au
LinkedIn: nathan-cassar-master-of-ceremonies-sydney
FB: @nathancassar.mc
IG: @nathancassar_mc

Nathan's image credit: Puzzleman Productions

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep 112 Leveraging your event emcee and secrets from cruise ship decks below, with Nathan Cassar Part 1

Sun, 06 Aug 2023 07:00:00 +1000

Could your next emcee be the ultimate secret weapon to unlocking the untapped potential of your events? Imagine a captivating force that goes beyond mere introductions and announcements, delving deep into the layer of genuine connections and unforgettable moments from the moment your attendees walk through your event door. It's a game-changer that transforms ordinary events into extraordinary experiences.

Nathan Cassar challenges us to expect more from our emcees by peeling back the curtain on the cruise industry, revealing its commitment to a great guest experience and also its secret, quirky world - ever heard of a noodle black market on a ship?

Based in Sydney, Australia, Nathan's rich experience has included being a Cruise Director for Princess Cruises, emceeing wedding receptions and leading major awards evening galas. His own awards have included Best Wedding MC by the Wedding Industry Awards (Western Sydney) 2023 & 2022 and Most Entertaining MC (NSW) - Lux-Life Global Excellence Awards 2022.

Quotes from this episode:

"It's about showing people that guest connection is number one, and it's something that I see being lost in so many opportunities throughout the year".

"What really makes people's memories come to life in relation to a past event in their life is something that allowed them to feel really connected to the experience."

-Nathan Cassar

Nathan's website:
www.nathancassar.com.au

Connect with Nathan:
Email: mc@nathancassar.com.au
LinkedIn: nathan-cassar-master-of-ceremonies-sydney
FB: @nathancassar.mc
IG: @nathancassar_mc

Ep 111 Six brilliant but low-cost ways to make your conference more memorable, with Mark Herschberg Part 2

Sat, 29 Jul 2023 07:00:00 +1000

Don't let the next conference you organise be just another forgettable event. Here are six ways you can create more engagement at your future events, with a focus on networking and professional development, at zero or minimal extra cost. This includes extended sessions, creative afternoon breaks, personalisation and the use of "passports".

Mark Herschberg is a versatile professional who is a prominent CTO within the artificial intelligence and cybersecurity sectors. In addition to his fractional CTO work, Mark teaches professional development at MIT, is frequently invited to speak at conferences and events. He is the award-winning author of The Career Toolkit: Essential Skills for Success That No One Taught You and creator of the Brain Bump app, where content creators can repurpose highlights of their published works.

Quotes from this episode:

"Networking at conferences for most works about as well as a middle school dance."

"(Providing) headshots... every time they looked at their LinkedIn, they'll think it was your conference that gave this to me."

-Mark Herschberg

Mark's website and book:
The Career Toolkit: Essential Skills for Success That No One Taught You

Connect with Mark Herschberg:
LinkedIn: www.linkedin.com/in/hershey
Twitter: @CareerToolkitBk
FB: @TheCareerToolkitBook
IG: @thecareertoolkit

Ep 110 Why your conference needs to change and how to keep up with trends, with Mark Herschberg Part 1

Sun, 23 Jul 2023 07:00:00 +1000

From the dark web to lecture halls at MIT, we look at some over-arching global trends that are challenging the way we work and conference. So how has the world changed and how do conference planners need to adapt their programs and run sheets? Also how can we leverage content beyond conference days and can technology can be seen as a friend rather than foe?

Mark Herschberg is a versatile professional who has established himself as a prominent CTO within the artificial intelligence and cybersecurity sectors. In addition to his fractional CTO work, Mark teaches professional development at MIT, is frequently invited to speak at conferences and events. He is the award-winning author of The Career Toolkit: Essential Skills for Success That No One Taught You and creator of the Brain Bump app, where content creators can repurpose highlights of their published works.

Quotes from this episode:

"The cost of filtering (information) is also becoming effectively zero."

"Conferences cannot just be about knowledge transfer. They need to be people-oriented, focusing on engaging with others and creating meaningful connections."

-Mark Herschberg

Mark's website and book:
The Career Toolkit: Essential Skills for Success That No One Taught You

Connect with Mark Herschberg:
LinkedIn: www.linkedin.com/in/hershey
Twitter: @CareerToolkitBk
FB: @TheCareerToolkitBook
IG: @thecareertoolkit

Ep 109 The untapped power of the disability travel market, with Yasmine Gray

Fri, 14 Jul 2023 07:00:00 +1000

The community of disabled travellers is enormous, yet largely overlooked as a tourism market. That may change once hospitality vendors realise that this market tends to spend up to three times more than the average tourist, even if they're booking budget accommodation. We explore this untapped market, bust some myths about what disabled tourists expect from hospitality providers, and applaud destinations and vendors who do this well, all through the life experiences and observations of disability travel advocate Yasmine Gray.

Yasmine Gray is a passionate globe-trotter living with progressive multiple sclerosis. She graciously opens up the dialog about the real challenges she's faced as a disabled traveller and how these experiences led to her founding GetAboutAble - a movement aimed at transforming the tourism industry into a more inclusive space.

Quotes from this episode:

"Most people who think about accessible tourism think about ramps, and wide doorways and measurements, but that's the compliance piece - inclusive travel is understanding people and asking what can I do to make your visit better?"

"Look at us as one in five travellers. Across the entire spectrum, it's 20% of the market most businesses are completely missing because they don't even think about it, much less work to cater to it."

-Yasmine Gray

Connect with Yasmine Gray
Website: www.getaboutable.com
Email: contact@getaboutable.com

Ep 108 Taming your digital life and working with your chronotype, with Dr Kristy Goodwin Part 2

Sat, 08 Jul 2023 07:00:00 +1000

Ever feel like your tech is running you instead of the other way around? You're not alone. In this exploration of our digital lives, Dr Kristy Goodwin continues to look at the surprising ways our tech habits can affect our biology and productivity. We also discuss the fascinating world of chronotypes (your internal clock that says when you're naturally most alert), and handling "tech-xpectations" at work.

Dr. Kirsty Goodwin is a digital wellbeing advocate and neuro-productivity speaker who has shaped discussions on managing digital expectations in professional settings. An award-winning researcher, she is on a mission to promote employee wellbeing and bolster workplace productivity in an always-on digital world. Her ability to balance deep research with actionable solutions has seen her work with an impressively long list of clients including Apple, Qantas, Foxtel and several of Australia's leading banks. Her new book is Dear Digital, We need to talk: A guilt-free guide to taming your tech habits and thriving in a distracted world.

Quotes from this episode:

"Information has become so cheap... we feel like we have info-besity".

"Microsoft data tells us that we're seeing a third productivity hump in the day. We used to see one around 10 or 11am (and around) 3.30, 4.30pm. We're now seeing one between 10 and 11pm."

-Dr Kristy Goodwin

Connect with Dr Kristy Goodwin:
Website: drkristygoodwin.com
IG: @drkristy
FB: drkristygoodwin
LI: dr-kristy-goodwin

Dr Kristy's new book:
Dear Digital, We need to talk: A guilt-free guide to taming your tech habits and thriving in a distracted world.
Free shipping for Australian listeners only. Use code: FSDD

Get Dr Kristy's Five Essential Digital Productivity Hacks for free, and other resources:
https://drkristygoodwin.com/podcastresources_corporate/

Ep 107 Why digital detox holidays fail and what to do instead, with Dr Kristy Goodwin Part 1

Sat, 01 Jul 2023 07:00:00 +1000

Imagine holding your breath every time you checked your inbox. Sounds crazy, right? But this is what science says you're doing every time you log in, without even realising it! Email apnea is one of the reasons why people believe a digital detox holiday will bring back balance to their lives, but it doesn't work. In this episode, Dr. Kristy Goodwin explores the fascinating relationship between our digital habits, biology, and mental health. She also reveals the lesser-known psychological effects of frequent video calls and offers insights on managing the cognitive load associated with our digital lives.

Dr. Kirsty Goodwin is a digital wellbeing advocate and neuro-productivity speaker who has shaped discussions on managing digital expectations in professional settings. An award-winning researcher, she is on a mission to promote employee wellbeing and bolster workplace productivity in an always-on digital world. Her ability to balance deep research with actionable solutions has seen her work with an impressively long list of clients including Apple, Qantas, Foxtel and several of Australia's leading banks. Her new book is Dear Digital, We need to talk: A guilt-free guide to taming your tech habits and thriving in a distracted world.

Quotes from this episode:

"Our tech habits are impacting us in subtle but powerful ways."

"Tech has created what I call the urgency fallacy. It's this idea that everything feels urgent and important, and the reality is that, yes, sometimes you do need to respond to DMs or respond to emails, but not everything has to be done now."

-Dr Kristy Goodwin

Connect with Dr Kristy Goodwin:
Website: drkristygoodwin.com
IG: @drkristy
FB: drkristygoodwin
LI: dr-kristy-goodwin

Dr Kristy's new book:
Dear Digital, We need to talk: A guilt-free guide to taming your tech habits and thriving in a distracted world.
Free shipping for Australian listeners only. Use code: FSDD

Get Dr Kristy's Five Essential Digital Productivity Hacks for free, and other resources:
https://drkristygoodwin.com/podcastresources_corporate/

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep106 Hybrid work models and a small twist to achieving work-life balance, with Melissa Marsden Part 2

Fri, 23 Jun 2023 07:00:00 +1000

If hybrid work arrangements are not working at your office, perhaps it's time to change the model. In fact, there are five levels of remote work to choose from. They range from team connectivity in the office to true modern flexibility in a hybrid environment. Melissa also shares tips on overcoming overwhelm and achieving work-life integration.

Workplace dynamics strategist Melissa Marsden shares little known secrets about the relationship between workplace design and productivity. With over 20 years' experience, she's developed a unique methodology that combines interior design, business strategies, and intentional branding to bring out the best in teams. Founder of workplace design service COMUNiTI, her new book is The Next Workplace.

Quotes from this episode:

"In Nirvana, basically there is no office. Everyone chooses where they work, how they work, and everything is a hundred percent remote".

" I don't think work-life balance is realistic. I've redetermined it as work-life integration, and it's just about trying to find what is gonna work for me, and it changes by season".

-Melissa Marsden

Connect with Melissa:
Website and book The Next Workplace: https://www.melissamarsden.com.au/
Podcast: Work Life By Design
FB: Melissa Marsden
LI: Melissa Marsden

More resources from Melissa:
- 5 steps to dissolving overwhelm
- Chaos to Calm – 5 day Challenge
- Optimise your Home for Work
- Live a Life by Design – Program

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Here are the links I promised;

Ep105 Optimising your workplace's design for productivity and happiness, with Melissa Marsden Part 1

Fri, 16 Jun 2023 07:00:00 +1000

Business tourism and event designers are all about creating awesome experiences. So why does it suck when we have to go back to the office? We've been sold some myths - like open office plans are always better for collaboration or that aesthetic design has no bearing on performance. But look a little deeper and you'll find some untapped productivity potential, sometimes by just moving where you sit or who you're sitting next to!

Workplace dynamics strategist Melissa Marsden shares little known secrets about the relationship between workplace design and productivity. With over 20 years' experience, she's developed a unique methodology that combines interior design, business strategies, and intentional branding to bring out the best in teams. Founder of workplace design service COMUNiTI, her new book is The Next Workplace.

Quotes from this episode:

"The environment we live and work in plays such a big impact on our experience of life and how we show up."

"Really thinking about the makeup and alignment of your teams and where they sit on the floor plan makes a huge difference to the performance of those people."

-Melissa Marsden

Connect with Melissa:
Website and book The Next Workplace: https://www.melissamarsden.com.au/
Podcast: Work Life By Design
FB: Melissa Marsden
LI: Melissa Marsden

More resources from Melissa:
- 5 steps to dissolving overwhelm
- Chaos to Calm – 5 day Challenge
- Optimise your Home for Work
- Live a Life by Design – Program

Ep104 Designing your own life in the events industry, with Ashley Cline Part2

Fri, 26 May 2023 07:00:00 +1000

In the mad world of event planning, long hours and demanding project management timelines are part of the deal. That's why it's important to think about the life you want from the get go and be intentional about creating it. The good news is, there are tools to help you get there.

Ashley N Cline is an experienced digital marketing consultant who specialises in helping event planners boost their conversions through the power of automation. As Vice President at Ice Cream Social and Executive Vice President of Client Strategy at TicketSocket, Ashley has helped many clients in the events and entertainment space build their strategic marketing plans and optimise tactics that drive increased performance.

Quotes from this episode:

"Freedom can be however you see it and sometimes the definition changes for me."

"I would say the biggest shift for me that has allowed me to free up a lot of time is scaling my team."

-Ashley N Cline

Connect with Ashley:
Email: ashley@ticketsocket.com
Website: www.ticketsocket.com

Ashley's book recommendation:
The Desire Map by Danielle LaPorte

Ashley's favourite tools and resources:
Project Management: Asana
Team communication: Slack
CRM: Active Campaign
SMS: Attentive
Free marketing training: Digital Marketer

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep103 How to get your events converting again with marketing strategies that work now, with Ashley Cline Part 1

Sat, 13 May 2023 07:00:00 +1000

Consumer behaviour has shifted, so your digital marketing strategy will not work if you're still using tactics from last year. But what should you change and how should you re-prioritise your marketing budget? This is a deep dive on acquiring leads, abandoned cart marketing and the three essential pieces that are driving the most effective digital marketing strategies right now.

Ashley N Cline is an experienced digital marketing consultant who specialises in helping event planners boost their conversions through the power of automation. As Vice President at Ice Cream Social and Executive Vice President of Client Strategy at TicketSocket, Ashley has helped many clients in the events and entertainment space build their strategic marketing plans and optimise tactics that drive increased performance.

Quotes from this episode:

"Marketing has gotten so smart over the years where you can now market to people and make it feel like a one to one experience. Like the message they're getting was written just for them. And that really helps in conversions."

"You either implement them or you're left behind. So you'd better catch up and get these strategies in place."

-Ashley N Cline

Connect with Ashley:
Email: ashley@ticketsocket.com
Website: www.ticketsocket.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep102 How small employers can ace the job market and what's coming after the Millennial workforce, with Gill Harvey Part2

Sat, 06 May 2023 07:00:00 +1000

Between the scramble of our borders re-opening and a looming economic crisis, there's still much to navigate in the workplace. Here are some strategies for employers in smaller tourism and event companies that wonder how they can compete with bigger giants for their dream talent and approach the fluctuations in staffing needs. We also look at the Millennial workforce and what's coming after their generation.

Gill Harvey is a talent attraction and retention expert, specialising in the hospitality and event management industry. With over 30 years of experience under her belt, Gill has worked with airlines, restaurants, hotels, and event agencies, helping them find creative solutions to staffing challenges. Her passion for people and her ability to find the light switches that can transform a company's staffing situation make her insights a invaluable resource for the industry especially in the current challenging climate.

Quotes from this episode:

"When I started at Virgin Atlantic...they paid the lowest in the whole of the airline industry. The offices were the crummiest offices you could ever imagine and yet they got the best people and those people would give everything to that airline."

"We have to accept now there are five different generations in this workforce."

-Gill Harvey

Connect with Gill:
Website: gillharvey.coach
Facebook: Gill Harvey Coaching
LinkedIn: Gill Harvey

Gill's free resources:
-How to Attract, Manage and Retain Productive Employees in the Modern World Ebook: Click here.
-Fill Your Vacancies in 4 Weeks or Less Ebook: Click here.
-Free 1 hour strategy session with "no sales and no bull" (limited spots): Click here.

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Note: Some links on this page may be affiliate links, meaning I may earn a commission that supports this podcast if you make a purchase through them. All recommendations are based on my personal experience and made in good faith to provide helpful resources.

Ep101 How to attract and keep top talent even if you're not paying the highest salary, with Gill Harvey Part 1

Sun, 30 Apr 2023 13:00:00 +1000

You may know that offering the highest salary does not guarantee you'll attract the best candidates to your company. But did you know you can dial in your recruitment process with such accuracy, you'll get it right the first time, saving you and your team the financial and emotional cost of finding your dream staff, even in an ultra-competitive market?

Gill Harvey is a talent attraction and retention expert, specialising in the hospitality and event management industry. With over 30 years of experience under her belt, Gill has worked with airlines, restaurants, hotels, and event agencies, helping them find creative solutions to staffing challenges. Her passion for people and her ability to find the light switches that can transform a company's staffing situation make her insights a invaluable resource for the industry especially in the current challenging climate.

Quotes from this episode:

"There is something that everyone can do about this and it might not solve all of your problems overnight, but I'm seeing such big differences from companies that are willing to look at things differently and change things up a little bit."

"The cost is enormous now, depending on what the salary is and which surveys you believe in, UK pounds, we're talking about £4000 for the average person to replace."

-Gill Harvey

Connect with Gill:
Website: gillharvey.coach
Facebook: Gill Harvey Coaching
LinkedIn: Gill Harvey

Gill's free resources:
-How to Attract, Manage and Retain Productive Employees in the Modern World Ebook: Click here.
-Fill Your Vacancies in 4 Weeks or Less Ebook: Click here.
-Free 1 hour strategy session with "no sales and no bull" (limited spots): Click here.

Ep100 Top Gun secrets for beating the number one cause for losing focus, with Afterburner's Em & Fuzz

Fri, 21 Apr 2023 07:00:00 +1000

Em and Fuzz, two Top Gun pilots, reveal the secrets of their 98% mission success rate and show us how to channel our inner Maverick to break barriers, stay focused and reach our goals. They believe while their cockpits and our corporate offices may look worlds apart, the pressures we put ourselves under are often the same.

Em (whose call sign is Squat) and Fuzz have broken barriers and soared to great heights in their careers as fighter pilots. Em became Australia's first female Top Gun pilot and has since dedicated her life to understanding the psychology of performance. Fuzz is an experienced pilot from the US who has mastered the F-22 Raptor and has taught fighter fundamentals to countless others. Together, they bring their unique perspectives and expertise to the corporate world, aiming to help teams achieve flawless execution through the fighter pilot mindset.

Quotes from this episode:

" The fighter pilot mindset on how we achieve flawless execution (is) the ability to get up every day and minimise the interference, avoid distraction and task saturation, and just focusing on what is your mission , going through deliberate plan, brief execute, debrief, and keep on getting better every day". - Em

"First thing we do is get the heart rate up. We don't want this to be your standard conference keynote". - Fuzz

Connect with Afterburner:
www.afterburner.com.au
Afterburner Team Building
Leona Watson - Client Relations Manager
+61 (0)412 190 252
leona@afterburner.com.au

Ep99 GR Are you paying attention to the attention economy, including your own? with Morris Misel

Fri, 14 Apr 2023 07:00:00 +1000

Capturing and retaining attention has become one of the biggest challenges for event planners. The attention economy is the key to understanding how to break through the noise and create events that truly resonate with your audience. This is a timely reminder that we now live in a world where every second is a battle for people's focus, including our own, as Adelaine opines with inspiration from this Green Room selection.

Morris Misel is a business futurist, founder and lead strategist at Eye on the Future. He’s also Australia’s first and only futurist in the Einstein 100 Genius (G100) alumni and an Adjunct Industry Fellow with Griffith University, heading a research division specialising in disability and resilience.

This is a Green Room episode, which takes the best content from our archive of interviews and presents them in trendy bite sizes.

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool.

Ep98 GR LinkedIn profile and connection secrets that lead to collaboration and clients, with Scott Aaron

Tue, 21 Mar 2023 17:00:00 +1100

If you're struggling to find success on LinkedIn, it could be simple things like how your profile is set up or how you're making connections on the platform. So what is the best way to message someone on LinkedIn, and what should you avoid doing in those messages?

Scott Aaron is an award-winning online marketer, 3x best-selling author, top podcaster, and speaker, a go-to specialist when it comes to converting traffic, establishing connections and building personal brands on LinkedIn.

This is a Green Room episode, which takes the best content from our archive of interviews and presents them in trendy bite sizes.

Connect with Scott Aaron
www.linkedin.com/in/scottaaroncoach/
Instagram: @scottaaronlinkedin
www.linkedleadsgeneration.com

Download Scott's free Perfect Profile checklist for LinkedIn here:
www.scottaaron.net

Scott's books:
The LinkedIn Book for Network Marketing
The Marketing Workbook for LinkedIn
The Network Marketing Academy
Scott's Podcast: Network Marketing Made Simple

Other Resources or Links Mentioned
Go For No by Richard Fenton & Andrea Waltz
Secrets of the Millionaire Mindset by T Harv Eker
The Science of Getting Rich by Wallace D Wattles

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool.

Ep97 GR How moving from mental health to mental fitness strategically shifts the conversation, with El Kwang

Tue, 14 Mar 2023 07:00:00 +1100

Mental health has become a buzzword since the pandemic, with new departments and increased support set up across event companies. But what would happen if we shifted the conversation from mental health to mental fitness? El Kwang shares his observations, plus the one change he made in his calendar that's put him in position to say yes to new opportunities.

El Kwang is the Chief Commercial Officer for the Venues Collection in Sydney. He has designed engaging experiences across the Asia Pacific region and worked in the hospitality, tourism, and business events industry for over two decades. The founder-CEO of consultancy firm Untangled and owner of two brand experiences, Biz Events Asia and U Agency, he also established BEAM, a company that produces content and designs experiences that help their clients’ brands stay ahead of their game. El has also been a board member of SITE (Society for Incentive Travel Excellence).

This is a Green Room episode, which takes the best content from our archive of interviews and presents them in trendy bite sizes.

El's full episode can be found here:
Ep12 El Kwang: The inside-out approach to pivoting your business

El recommends:
Positive Psychology articles on Google Scholar

Connect with El:
LinkedIn: El Kwang

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool.

Ep96 GR When a network membership doesn't make sense for a luxury agent, with Shane Mahoney

Fri, 17 Feb 2023 07:00:00 +1100

Have you ever made a difficult decision NOT to be part of an industry network or membership? Especially when most of your peers are part of that community? The answer to that question might be, well how different do YOU want to be? How can you stand out by making unconventional choices?

Shane Mahoney is a serial entrepreneur, luxury lifestyle specialist and founder of Lugos Travel, an agency that believes in making luxury travel attainable. He has travelled to 22 countries and has dedicated his life to connecting and re-connecting loved ones by crafting travel experiences that surprise and delight. Shane also founded the Entrepreneurial Travel Club for entrepreneurs who network through travel experiences.

This is a Green Room episode, which takes the best content from our archive of interviews and presents them in trendy bite sizes.

Shane's full episode can be found here:
Ep77 The Million Dollar James Bond and other ultimate travel experiences, with Shane Mahoney

Connect with Shane:
shanemahoney360.com

Lugos Travel:
lugostravel.com

Entrepreneurial Travel Club:
lugostravel.com/club

Shane's book recommendation:
Principles by Ray Dalio

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
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Adelaine's game-changing podcast production AI tool.

Ep95 GR The art of what's possible and making the ultimate James Bond experience a reality, with Shane Mahoney

Fri, 10 Feb 2023 19:00:00 +1100

Do you take the time to dream up an ultimate experience you could create for yourself or someone else (think clients)? Simply by asking what's possible and not dismissing the idea too quickly because it sounds way beyond what you're used to.

Shane Mahoney has left no stone unturned in putting together what would make the dreams of James Bond's biggest adventure fans a reality. But Shane doesn't just want to be known for his Bond creation. He is passionate about the many more ways you can elevate your travel experiences when you have the right approach.

Shane Mahoney is a serial entrepreneur, luxury lifestyle specialist and founder of Lugos Travel, an agency that believes in making luxury travel attainable. He has travelled to 22 countries and has dedicated his life to connecting and re-connecting loved ones by crafting travel experiences that surprise and delight. Shane also founded the Entrepreneurial Travel Club for entrepreneurs who network through travel experiences.

This is a Green Room episode, which takes the best content from our archive of interviews and presents them in trendy bite sizes.

Shane's full episode can be found here:
Ep77 The Million Dollar James Bond and other ultimate travel experiences, with Shane Mahoney

Connect with Shane:
shanemahoney360.com

Lugos Travel:
lugostravel.com

Entrepreneurial Travel Club:
lugostravel.com/club

Shane's book recommendation:
Principles by Ray Dalio

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool.

Ep94 How to recover when your joke falls flat and why getting a TedX Talk isn't what it used to be, with Brenden Kumarasamy Part 2

Fri, 03 Feb 2023 14:00:00 +1100

How do comedians wing it all the time? They don't (!) and their process for getting so good on the stage can help us all become better communicators and public speakers. This includes how to recover when your joke falls flat and how to be remembered as being funny, even when you were mostly not.

Brenden Kumarasamy faced numerous obstacles as a child. Growing up in Montreal, he was required to speak a language he was unfamiliar with, and a cricket arm surgery put him at a disadvantage socially. Through repetition, motivation, and learning how to manage his fears, Brenden developed into a confident communicator and was able to help others do the same. The founder of MasterTalk, he was the world's youngest public speaking coach and currently has more than 30,000 YouTube subscribers.

Quotes from this episode:

"Years ago when I started guesting on podcasts, I sucked. (But) I would write down the answer to one question that I thought the world would ask me... And if I do that every day for a year... I'll be bulletproof."

"If I don't do a great job at podcasts, I might lose a follower, it's not the end of the world. But if Scott Harrison (CEO of Charity Water) misses an appearance and doesn't do well, people die."

-Brenden Kumarasamy

Connect with Brenden:
Facebook: Brenden Kumarasamy
Instagram: @masteryourtalk
LinkedIn: brendenkumarasamy

Join Brenden's live free 90 minute training on effective communication:
https://www.rockstarcommunicator.com/

Brenden's recommended book:
Thirst by Scott Harrison

Ep93 How to overcome the fear of public speaking and get good at communicating anything, with Brenden Kumarasamy Part 1

Fri, 27 Jan 2023 17:00:00 +1100

Learn powerful strategies to help you conquer your fear of public speaking and take the stage with confidence. Using repetition, motivation, and a greater teacher than fear, anyone can become an effective communicator. It all starts with a simple random word exercise.

Brenden Kumarasamy faced numerous obstacles as a child. Growing up in Montreal, he was required to speak a language he was unfamiliar with, and a cricket arm surgery put him at a disadvantage socially. Through repetition, motivation, and learning how to manage his fears, Brenden developed into a confident communicator and was able to help others do the same. The founder of MasterTalk, he was the world's youngest public speaking coach and currently has more than 30,000 YouTube subscribers.

Quotes from this episode:

"Communication is not a chore but a tool for impact."

"Motivation is actually the number one challenge in communication, not fear."

"Communication fears is like a boxing match where one side of the ring is fear... and the other side of the ring is the message... The goal is not for the fear to leave the ring but rather make sure the bell rings that your message gets to knock out punch in that ring and wins the match every time."

-Brenden Kumarasamy

Connect with Brenden:
Facebook: Brenden Kumarasamy
Instagram: @masteryourtalk
LinkedIn: brendenkumarasamy

Join Brenden's live free 90 minute training on effective communication:
https://www.rockstarcommunicator.com/

Brenden's recommended book:
Thirst by Scott Harrison

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Ep92 Where did my energy go and what does my nervous system have to do with it, with Lyndy Saltmarsh

Fri, 20 Jan 2023 18:00:00 +1100

If you're eating and resting well but still struggling to find the energy you used to have to run your business, the answer may lie in other parts of your body. Learn about the fascinating connections between the mental and emotional aspects of health, and how to retrain the nervous system to restore the body to its optimal state.

A former nurse, Lyndy Saltmarsh has extensive experience in multidisciplinary areas of health, including naturopathy, herbal medicine, nutrition, kinesiology, and neurotraining. She is passionate about helping people understand and retrain their nervous systems to achieve better health and get their energy back.

Quotes from this episode:

"It's really important to be able to change the way the nervous system is working... It's actually where everything is anchored in a cellular memory... it's like boss of the show, it runs the show."

"The defensive state comes out of our spheres and when we are stuck in this sort of hindbrain, this state of flight and fight and fear, that locks up a whole lot of our available energy to recuperate."

"If we look after the health of our hormones, we can maintain a sense of energy."

-Lyndy Saltmarsh

Connect with Lyndy:
www.renewyou.com.au

Lyndy's FB group:
Mentoring for Massive Change

Lyndy's Free Training:
renewyou.com.au/free

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool

Ep91 High airfare prices and when luxury travel makes more sense, with David Beirman

Fri, 13 Jan 2023 11:00:00 +1100

Predictions for the skyrocketing cost of travel post-pandemic have come true. Plus, we're also paying in flight chaos, delays and luggage delivery frustrations. How long will this last and how will looming economic challenges impact travel? What impact will the reopening of China's borders have on the travel industry?

David Beirman is a tourism crisis and recovery expert, a fellow at University Technology Sydney and author of Tourism Crisis and Destination Recovery. His views have been highly sought after by both local and international media.

Quotes from this episode:

"Travel (has) stopped being an automatic right."

"(Destinations need to) create a value proposition instead of trying to say come to us because we're cheap."

"You're only as good as your last forecast."

-David Beirman

Connect with David:
LinkedIn: David Beirman
Email: David.Beirman@uts.edu.au

David's book:
Tourism Crises and Destination Recovery

Ep90 What do you want from 2023?

Sat, 31 Dec 2022 07:00:00 +1100

Do you really want 2023 to be anything like 2022? Many people have told me this year has been crazy. Nothing about going back to normal was normal. Here are some of my personal reflections and a teaser for what's in store next year.

Ep89 Encore: How to create the Ultimate Office Christmas Party with Lisa Wiles

Fri, 16 Dec 2022 07:00:00 +1100

How do you create the ultimate office Christmas party? There are some simple but big ideas that can make your event a great success, whether the idea of being volunteered to organise the big year-end event at your workplace fills you with excitement or dread. For example, if you know what to do with lighting and the size of your props, that’s more than half the battle won.

Lisa Wiles is the founder of Sydney Party Planner, a company she launched in 2001 after working in the events industry for global companies for over 20 years. She has professionally organised hundreds of themed Christmas parties and loves a challenge, which has included venues from country barns to secret warehouses.

This interview was first published on 21 December 2021.

Quotes from Episode:

"Anyone can do events but it's the people that love it that bring the extra."

"People talk about decorations but I think lighting is way more important than decorations".

"A lot of people make career-limiting moves at Christmas parties. My word of advice: Don't drink too much".

-Lisa Wiles

Connect with Lisa:
IG: @sydneypartyplanner
LinkedIn: Lisa Wiles

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
bit.ly/EditWithDescript
Adelaine's game-changing podcast production AI tool.

Ep88 How to get Gifting right for your Christmas, New Year or any other event, with Nicky Billou

Fri, 09 Dec 2022 07:00:00 +1100

There's so much opportunity in Christmas gifting that most people either ignore or are unaware about. We all know about the ones that seriously miss the mark, like the loud, knitted Christmas jumper or worse, a Santa Claus Conquers the Martians DVD. But what if you got the gift right? What kinds of doors could that open for you?

Nicky Billou is the co-founder of eCircle Academy, a Canada-based company that has been creating high touch experiential events designed to wow for six years. eCircle also supports entrepreneurs with tools to exponentially grow their business. Nicky is also the author of several books including Finish Line Thinking: How to Think and Win Like a Champion and hosts the #1 podcast on thought leadership, The Thought Leader Revolution.

Quotes from this episode:

" You don't want to be one of those corporate logo-stamping gift givers."

"Gifting has been a key part of our strategy to build relationships and keep relationships."

-Nicky Billou

Connect with Nicky:
FB: https://www.facebook.com/nicky.billou/
IG: https://www.instagram.com/nickybillou/

Free success coaching call with Nicky:
https://ecircleacademy.com/appointments/

Nicky Billou's books:
Finish Line Thinking
The Thought Leader's Journey
The Power of Connecting

Nicky also recommends:
Giftology by John Ruhlin

Ep87 How events are using the Metaverse and what it will cost you, with Valerie Bihet

Thu, 01 Dec 2022 07:00:00 +1100

Just when you think you've figured out hybrid, the Metaverse presents itself as the new frontier for the events world to conquer. But who really understands how the Metaverse works, much less how it works for events? Can it be as immersive as in-person events and how much will an event in this space cost?

These many questions are answered by Valerie Bihet, award-winning founder of Vibe Agency in Miami. Valerie got her start in events working at Disneyland Paris and Club Med Paris, producing and managing events teams for Disney’s 5th Anniversary Celebration, Club Med’s 50th Anniversary and The Race, and the world renowned Tour de France. She is sought after for her views on a variety of corporate events from incentive travel to luxury branding to events in the Metaverse.

Quotes from this episode:

" The Metaverse is a fusion of video game, internet, branding, and active audience."

"There is so much in the Metaverse right now in real estate, it is the Gold Rush days right now and people invest to have land... or you rent space to do your event. There is so much opportunity (that) it's time for event planners to join the movement and rethink event strategy."

-Valerie Bihet

Connect with Valerie:
Email: valerie@thevibeagency.com.

The Vibe Agency:
https://www.thevibeagency.com/the-agency/
Email: info@waitoc.com

Valerie's book recommendation:
Selling in a Crisis by Jeb Blount

Ep86 What an Aboriginal Welcome to Country really means and other things you never knew about Australia's indigenous culture, with Robert Taylor

Sun, 20 Nov 2022 07:00:00 +1100

An indigenous Welcome to Country ceremony is often what greets visitors on their arrival to Australia for events. But for most visitors, that's where the encounter with Australia's Aboriginal culture stops. Which is a shame, because Aboriginal culture is layers deep with insight and fascination for those who take the time to explore it.

Robert Taylor is CEO of WAITOC (Western Australian Indigenous Tourism Operators Council), the peak representative for Aboriginal tours and experiences in Western Australia. Of Nhanda, Yamaji heritage, Robert's entrepreneurial experience of more than 25 years has seen him combine skills across the hospitality and tourism industry while championing Aboriginal businesses and culture.

Quotes from this episode:

"If you have ever read any (Colonist diaries), some people said that Aboriginal people just roamed around, but actually they didn't."

"The other connection to the Welcome to Country that the Aboriginal people have is that if you were on their country and you weren't welcomed in and you hurt yourself, they would feel bad about that."

-Robert Taylor

Didgeridoo music used with permission.

Connect with Robert:
Email: ceo@waitoc.com

WAITOC:
www.waitoc.com
Email: info@waitoc.com

Tindale Aboriginal Map:
https://aiatsis.gov.au/explore/map-indigenous-australia

Ep85 Creating enviable events that turn attendees into ambassadors, with Melissa Park - Part 2

Fri, 11 Nov 2022 10:00:00 +1100

Creating incredible events will turn attendees into your ambassadors. But professional event planning can also be quite the emotional journey. Not only do you need to be on top of your game, coming up continually with unique and inspiring ideas because cookie cutter approaches no longer work, you need to make sure you're making the right decisions for your own health to avoid burnout and for your business.

Melissa Park is the founder of Melissa Park Events, with projects in Australia and America. She worked at Reed Exhibitions producing events likeThe PGA Golf Show and also played key roles in The World Masters Games Gala Ball, Sydney Olympic Games 10 Year Anniversary Ceremony, Sydney International FIFA Fan Fest 2010, and the Major League Baseball Opening Series in 2014. Her awards and recognitions include 2020 & 2021’s The BizBash 500: Must Know Event Profs in the U.S., 2020’s 25 Young Event Pros to Watch (Special Events) and 2010 Australian Events Awards’ Young Achiever of the Year .

Quotes from this episode:

"At the end of the day, if you produce a really good event, every attendee will turn into an ambassador for your show... It's the easiest way to grow and scale an event."

"Nothing's ever random, but things just do happen to appear or opportunities present themselves when you've got the space and the capacity to take them on."

-Melissa Park

The Mel-Factor Method Masterclass
https://www.melissapark.co/masterclass-7-steps-to-event-success/

Connect with Melissa:
Instagram: melissaparkevents
Facebook: Melissa Park
LinkedIn: melissa-park-5942a411
Website: www.melissapark.co
Email: melissa@melissapark.co

Melissa's book recommendations:
Business is Personal by Bethenny Frankel
Daring & Disruptive by Lisa Messenger
Risk & Resilience by Lisa Messenger

Ep84 Lessons from moving your event business to America, with Melissa Park - Part 1

Thu, 03 Nov 2022 07:00:00 +1100

How do you duplicate a successful Australian business events company in America? Perhaps by learning from someone who's already done it! Melissa Park is a whizz at transforming struggling events, even turning around a company's flagship annual conference to become profitable by $424k in less than a year.

The founder of Melissa Park Events straddles both Australia and America. She worked at Reed Exhibitions producing events likeThe PGA Golf Show and also played key roles in The World Masters Games Gala Ball, Sydney Olympic Games 10 Year Anniversary Ceremony, Sydney International FIFA Fan Fest 2010, and the Major League Baseball Opening Series in 2014. Her awards and recognitions include 2020 & 2021’s The BizBash 500: Must Know Event Profs in the U.S., 2020’s 25 Young Event Pros to Watch (Special Events) and 2010 Australian Events Awards’ Young Achiever of the Year .

Quotes from this episode:

"I've taken the risk and I've done the work to get to that point, But I don't take it for granted that it worked out."

"Everything is networking... use Linkedin, use Instagram use whatever tools or resources you have to network and meet people."

"Events are part logistics and operations and part creativity. A lot of people only have one side and not the other."

-Melissa Park

The Mel-Factor Method Masterclass
https://www.melissapark.co/masterclass-7-steps-to-event-success/

Connect with Melissa:
Instagram: melissaparkevents
Facebook: Melissa Park
LinkedIn: melissa-park-5942a411
Website: www.melissapark.co
Email: melissa@melissapark.co

Melissa's book recommendations:
Business is Personal by Bethenny Frankel
Daring & Disruptive by Lisa Messenger
Risk & Resilience by Lisa Messenger

Ep83 Event booking trends and the Apache hack that gives you instant calm in chaos, with Scott Stein - Part 2

Fri, 21 Oct 2022 07:00:00 +1100

Running events can give you a sense of chaos. But what if you could turn inner feelings of chaos into instant calm, using a secret hack that native American Apaches have always known? This episode reveals that hack, plus a look at booking trends in the events world.

Scott Stein is the author of Leadership Hacks and has worked with companies like American Express, McDonald's, Westpac and Habitat for Humanity. He has helped top level executives, including from the events world, to get shortcut results for building personal efficiency and company culture.

Quotes from this episode:

"The people that actually have this open-minded approach, willing to continue to learn, are the ones that are flexible enough to keep learning and they're the ones that are actually gonna survive and advance."

"Look for what lights you up and find a way to demonstrate your leadership and build a strong community. The stronger our communities are, the stronger we are."

-Scott Stein

Connect with Scott and join his community:
Facebook: Scott Stein
LinkedIn: pathfinderscott
Website: www.scottstein.com

Scott's new book:
Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results 2nd edition

Other books Scott recommends:
Smart Work: Centralise, Organise, Realise by Dermot Crowley

The E Myth: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber

Ep82 Leadership hacks for battles at the office, especially the ones with yourself, with Scott Stein - Part 1

Thu, 13 Oct 2022 07:00:00 +1100

Tourism and event companies are under pressure to meet demand while staffing levels are challenging. It's put more stress on leaders and teams who can benefit from leadership hacks now more than ever, on every day battles like email and effective delegating. Especially in a hybrid and multi-generational working world.

Scott Stein is the author of Leadership Hacks and has worked with companies like American Express, McDonald's, Westpac and Habitat for Humanity. He has helped top level executives, including from the events world, to get shortcut results for building personal efficiency and company culture.

Quotes from this episode:

"If you would've taken the time to delegate and delegate properly, you'd actually have more time to focus on the important things."

"The problem is, people go to their inbox and read it from the top. That's where we waste a tremendous amount of time."

"Our leaders go, 'Oh yeah, everybody trusts us,' and then they realise, they don't."

-Scott Stein

Connect with Scott and join his community:
Facebook: Scott Stein
Website: www.scottstein.com
LinkedIn: pathfinderscott

Scott's new book:
Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results 2nd edition

Other books Scott recommends:
Smart Work: Centralise, Organise, Realise by Dermot Crowley

The E Myth: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber

Ep81 How too many events are missing key pieces to improve engagement and ROI, with Jonathan Kazarian

Thu, 29 Sep 2022 22:00:00 +1000

In-person events may be back but virtual is no longer the poor cousin of events. Still, how do you get the most out of the dynamic and interplay between in-person and virtual? What are future-thinking entrepreneurs and companies doing to generate leads today? And what or who is the missing opportunity for the majority of events?

Jonathan Kazarian is the Founder and CEO of Accelevents, a leading virtual and hybrid event management platform recently recognised by Inc. 5000 as one of America's top 100 fastest-growing private companies. Under Jonathan's leadership, the company grew from US$300k to $9m in under 8 months by leveraging the virtual space.

Quotes from this episode:

"You can't get away with bad content today, and that's a good thing for the industry."

"Events make up (at least) 25% of B2B marketing budget.. and it's at a time where everything is so data-centric right now (that) for organisers to be putting on these events and not have the data to show what action they drove, they're doing themselves a disservice".

"Companies are moving towards this model of essentially being a publisher, being a media agency themselves, because that's how they're building their brand."

-Jonathan Kazarian

Connect with Jonathan:
Website: www.accelevents.com
LinkedIn: jkazarian
Email: jkazarian@accelevents.com

Jonathan's book recommendation:
Extreme ownership: How US Navy Seals Lead and Win by Jocko Wilink & Leif Babin

Ep80 How adventure travel transforms leaders and answers their toughest questions, with Mike Green

Sat, 17 Sep 2022 09:00:00 +1000

What happens when you hitchhike across America with no money or food? You learn a lot about people and yourself. And you learn even more when you've travelled to the world's seven continents, allowing the wildest experiences to bring out the best leader in you through a deep process of self-discovery.

Adventure coach Mike Green puts high performance individuals and teams in situations far removed from their usual environment to find the version of themselves they've been looking for. From the elite golden eagle hunters of remote Mongolia to the mountain gorillas in Uganda, every experience is a lesson that draws from the courage found within. Mike has coached in 63 countries over the last 30 years.

Warning:
This episode contains reference to hunting animals which may offend some listeners.

Quotes from this episode:

"I believe leaders are made or formed in the wild."

"There is no escape from your own mind when you don't have any stimuli that you've been used to."

"Your potential is limitless if you just believe in yourself a little bit more each day."

-Mike Green

Connect with Mike:
Website: mikegreenleadership.com

Mike Green's book:
Wandermust: A Hero's Journey to Seven Truths

Mike also recommends:
Driven: Understanding and Harnessing the Genetic Gifts Shared by Entrepreneurs, Navy SEALs, Pro Athletes, and Maybe You by Dr Douglas Brackmann

Ep79 Succeeding at the inner game for entrepreneurs and telltale signs you have a money block, with Jack Delosa

Thu, 01 Sep 2022 07:00:00 +1000

Mastering the inner game of entrepreneurship is sometimes confronting work. But those who do the work are rewarded in spades, in both life and business. So how does our inner world impact our outer world? What are our most common blocks to success and what do we need to know about the personal psychology of money making unconscious decisions for us?

Jack Delosa is a 5X Australian Financial Review Young Rich Lister, 2X best-selling author and the founder of The Entourage, Australia’s largest business coaching and training provider for entrepreneurs with a community of 650,000 members. Jack is also a serial investor, including in one company that became what’s known in Silicon Valley as a ‘unicorn’ or a business that goes from $0 to $1 billion within ten years.

Quotes from this episode:

"When you are so good at playing that external game, you can go your entire life ignoring your inner world."

"Personal health and wellbeing should not be about going on a retreat every now and again, coming back, going into work mode, grinding yourself into burnout and going on another retreat, which is what some people do. It's more about integrating these practices into your every day."

"No great entrepreneur was born. This is a whole paradigm shift we need to have as a culture. You look at some iconic figures that have achieved larger than life legacies (Richard Branson, Nelson Mandela, Michelangelo or Oprah Winfrey)... History has a way of holding these people up to make them seem superhuman. And they're not. They're just people who made a decision to continuously improve themselves and develop the skills required to make the impact that they wanted to make."

-Jack Delosa

Connect with Jack:
IG: @jackdelosa
Website: the-entourage.com

Jack's books:
UnProfessional
UnWritten

The other book mentioned by Jack:
The Happiness Advantage by Shawn Achor

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
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Ep78 Simple, no-cost tactics for transformational leaders during the Great Resignation, with Dr Troy Hall

Tue, 16 Aug 2022 07:00:00 +1000

The number one reason why people leave an employer is because they feel a disconnect from their supervisor. But there are many things leaders can implement to prevent the talent bleed, especially needed at a time when the Great Resignation is at play and there's an acute shortage of hospitality workers around the world.

Dr Troy Hall is a global expert in Talent Retention Strategies and author of Cohesion Culture. He has spoken at global conferences globally and been featured on media including the Today Show, ABC and CEO World. An award-winning culture strategist, Dr Hall is passionate about how cohesion culture can transform businesses.

Quotes from this episode:

"We are spending $7 trillion globally on correcting teams somehow some way. When you do have a cohesive team, here's the good news: You get an uplift of 50% of your creativity and productivity when you have a team operating cohesively."

"You know as well as I do, culture eats strategy for breakfast, lunch, dinner, and snacks on it somewhere in between."

"People get confused about team building and team bonding. They're two different functions, two different words. We might use them synonymously, but they're not."

-Dr Troy Hall

Connect with Dr Troy:
LI: Dr Troy Hall
FB: @drtroyhall
IG: @drtroyhall
YouTube: Dr Troy Hall
Website: drtroyhall.com

Free book on Cohesion Culture:
https://www.cohesionbook.com/free-1

Dr Troy's books:
Cohesion Culture
Fanny Rules
Mission Matters

Dr Troy's other book recommendations:
Dare To Lead by Brene Brown
The Go-Giver by Bob Burg
The Go-Giver Leader by Bob Burg and John David Mann
Differentiate Or Die by Jack Trout
Grit by Angela Duckworth

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
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Ep77 The Million Dollar James Bond and other ultimate travel experiences, with Shane Mahoney

Thu, 28 Jul 2022 07:00:00 +1000

What's involved in creating the world's Ultimate James Bond Experience and who would you have to kill to make it happen? Jokes aside, Shane Mahoney has left no stone unturned in putting together what would make the dreams of James Bond's biggest adventure fans a reality. But Shane doesn't just want to be known for his Bond creation. He is passionate about the many more ways you can elevate your travel experiences when you have the right approach.

Shane Mahoney is a serial entrepreneur, luxury lifestyle specialist and founder of Lugos Travel, an agency that believes in making luxury travel attainable. He has travelled to 22 countries and has dedicated his life to connecting and re-connecting loved ones by crafting travel experiences that surprise and delight. Shane also founded the Entrepreneurial Travel Club for entrepreneurs who network through travel experiences.

Quotes from this episode:

"You really only have your memories. And if you haven't put those coins in the bank, so to speak, you don't have anything to draw on, there's nothing there. And you get to the point where it's too late and your choices are taken away at some point of your life."

"We didn't become Virtuoso or Signature because honestly, I felt like I could do a better job of putting my clients in good hands (rather) than somebody in a corporate office many, many states away pulling contracts with hotels to put champagne in rooms."

"If you're only focused on price, you've already lost. I want people to focus on value. Price is what you pay, value is what you get. And if you focus on what you get, you can actually get much, much more for the dollars than you would expect."

-Shane Mahoney

Connect with Shane:
shanemahoney360.com

Lugos Travel:
lugostravel.com

Entrepreneurial Travel Club:
lugostravel.com/club

Shane's book recommendation:
Principles by Ray Dalio

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Host your podcast on Buzzsprout:
bit.ly/BuzzsproutGet20Amazon
Get $20 Amazon gift card.

Edit interviews like a word document with Descript:
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Ep76 How to grow a movement, defeat the naysayers and Stay Gold with Stef Mariani

Thu, 30 Jun 2022 07:00:00 +1000

Can you trust your intuition to lead you out of the most difficult circumstances and into a life of joy and fulfilment? Award-winning artist and movement leader Stef Mariani believes you can, having experienced personal tragedy and learning how to move herself from being shut down to playing at the top of her game in just a few years.

Stef Mariani won awards as a negotiator and business strategist based in Hawaii, closing over US$100M in real estate deals. She also won Hawaii's Na Hoku Hanohano Award for her album Stay Gold In 2018. Stef has produced live events and attended many high profile ones herself including the Grammys. Her current focus is to grow her international movement of people committed to staying true to themselves despite the worst circumstances such as the financial impact of COVID and the war in Ukraine.

Quotes from this episode:

"The key with events (and if this is the only thing you do, it will make all the difference) is your mindset. When you walk in, you need to take time to really think about why you're there and who your audience is and why you care about those people."

"It's hard to throw a bomb at somebody who you feel connected with, because if I hurt you, I hurt myself. You don't open fire at schools. If you feel connected. You don't throw a grenade. You can't even participate in war, be a soldier if you feel connected. And the fact is we are all connected."

"If you care about people, it doesn't matter what you do, you're going to do really well."

-Stef Mariani

Music Use My Imagination played with permission from Stef Mariani.

Connect with Stef and join Stay Gold for free:
Website: www.thestaygoldmovement.com
FB Group: StayGoldMovement

Stef's non-profit for Hawaii-based artists:
Website: //staygoldhawaii.com

Use My Imagination (No More War) music video:
https://youtu.be/pDJu9Wt2BOU

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

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Ep75 Regaining your life with flexibility after a disappointing post-pandemic reset, with Dr Karen Morley

Fri, 10 Jun 2022 07:00:00 +1000

The promise of a post-pandemic reset has been underwhelming for many people juggling work and home life. As long as expectations at the office haven't changed, overwork is here to stay. So what can you do to take back some control of your work-life balance? And what is the real cost of not dealing with stress properly?

Dr Karen Morley is an executive leadership psychologist and coach, whose vision is to help leaders get more impact with less effort. She has held executive roles in government and higher education, and is a thought leader on gender and inclusion. Her new book FlexAbility: How high achievers beat burnout and find freedom in an overworked world is written for a post-pandemic flexible working wold.

Quotes from this episode:

"I think, in a technical sense, not everybody is necessarily feeling burned out... feeling somewhat cynical about your work and feeling that you're not effective. But I do think that many people are feeling exhausted and that's more than enough to be concerned".

"There's very clear findings from the World Health Organization around the impact of chronic stress and overwork, and burnout at work. And that is you're more likely to die."

"We don't have an issue with resilience. We have an issue with recharging. We have an issue with how we manage our energy and our expectations."

-Dr Karen Morley

Connect with Dr Morley:
LinkedIn: Karen Morley
www.karenmorley.com.au

Dr Karen Morley's new book:
FlexAbility: How high achievers beat burnout and find freedom in an overworked world

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Edit interviews like a word document with Descript:
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Ep74 Why you're not further ahead than you thought you would be by now, with Luke Harlan

Thu, 02 Jun 2022 11:00:00 +1000

Everything we want to achieve is an inside-out job. The difficult truth is, the reason why we aren't as successful as we'd like to be can often be found in the way we think... much of it unconsciously. How can we recognise the things that hold us back and give ourselves the best chance of moving forward?

Luke Harlan is a transformational mindset coach. He helps people become the best versions of themselves by freeing up the common myths and misconceptions and the limiting beliefs that are holding them back from truly achieving what they want.

Quotes from this episode:

"What I found was is that many of the things that I wanted to do externally needed to be solved internally."

"We get about 7,000 pieces of information, external stimuli coming at us every day and our brain has to dismiss most of that other or it would explode. So 95 plus percent of all of our decisions are made subconsciously. Now, what if some of those automatic behaviors were procrastination or fear or explosive act or to a stimuli or a yelling?"

"There is no creativity in negativity. If you are (just) trying to survive or you're in that pain threshold, there is no connection to the larger universe."

-Luke Harlan

Connect with Luke plus free Masterclass:
www.lukeharlan.com

Luke's recommended books:
The 15 Commitments of Conscious Leadership by Jim Dethmer
The Four Agreements by Don Miguel Ruiz

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Record interviews remotely with Riverside:
bit.ly/RecordWithRiverside
Get 15% off your subscription with code: Adelaine

Edit interviews like a word document with Descript:
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Ep73 How music can unite teams in unexpected ways with SongDivision's Andy Sharpe

Thu, 26 May 2022 07:00:00 +1000

Music has often played a fan-favourite role in team-building exercises that take participants from unfamiliar territory into a new space of connectedness. But it's become even more important now with many companies going through mergers and acquisitions, leaving staff unsure about their future. How can enrolling members who are even slightly suspicious of each other into a lyric-writing exercise change that?

Andy Sharpe is the CEO and founder of global sensation SongDivision, which has hosted more than 2,000 team bonding events globally since 2020, making them one of the most successful corporate event companies of the COVID era. His musicians have worked with top artists like Cher and Justin Bieber. Andy has been named one of Eventex’s Top 100 Most Influential People in the Event Industry.

This interview was recorded at AIME, The Asia Pacific Incentives and Meetings Event 2022, where SongDivision brought the vibes and turned word suggestions into songs, on demand.

Quotes from this episode:

"I can't tell you how many conversations I've had with CEOs of companies who have just gone through a big merger and acquisition...We get them to create music together, flood their brains with oxytocin, and then they relax and can have conversations about the future rather than being paranoid about what the future is going to be."

"The joy that we see from our audiences and the people that we're working with online is the same joy that we have in person. It's a different design for a different need."

"I've had conversations with people over the years where the idea of team building is just a waste of time and cheesy. They've never thought about corporate values and purpose. I don't try and win those people over."

-Andy Sharpe

Don't Miss:

-How an opportunity to work with indigenous kids started Andy's SongDivision journey
-The science and art of why music is so effective in team building
-Taking participants from feeling intimidated to confident
-Leading the company through the pandemic
-Why soft skills matter in leadership
-SongDivision's new direction in Leadership and Human Resources

Connect with Andy:
LinkedIn: AndySharpe

SongDivision: songdivision.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep72 K-Pop saves events in Japan and how a pink suit can save you from LinkedIn shame, with Tyron Giuliani

Fri, 18 Mar 2022 07:00:00 +1100

Being an entrepreneur in a foreign market presents unique challenges and opportunities. But if you can make it against all the odds, you can position yourself as the only logical solution for the services you offer. A similar approach can be taken to how you connect with people on LinkedIn.

Tyron Giuliani went from being an army officer in Australia to running several successful businesses in Tokyo. By necessity he had to turn his weaknesses into strengths and make his foreign-ness work for him rather than against him. Tyron's story includes turning to K-Pop when the pandemic hit his wedding dress business, and becoming a client acquisition expert on LinkedIn using a D.A.N.C.E. and Pink Suited method. His clients have included Amazon, Apple, and Ogilvy & Mather.

Quotes from this episode:

"The K-pop space is amazing. It's led by super fans. They call them masters. And each band has multiple masters and these people have huge audiences in Japan".

"Our structure used to be very commission-based, so the sales people would get the highest bonuses and that led to a lot of conflict in the company. We then changed our whole comp structure, where it was truly company-based targets, so that the cleaning staff, the prep staff, the admin staff, they would get a chunk of reward when the salespeople hit (the sales targets)...it just lifts everyone".

"People have a choice when they see a complex question (on social media), they have to (ask), 'For me to answer this and not look stupid, I'm going to have to write like five to 10 sentences. Ah, I can't be bothered."

-Tyron Giuliani

Connect with Tyron:
FB Group: LinkedIn Sales Funnels for Entrepreneurs

Tyron's favourite LinkediIn tool:
Pipedrive

Tyron's book recommendation:
The Road Less Stupid by Keith J Cunningham

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep71 The very bumpy road of startup stories and secrets with John North

Thu, 03 Mar 2022 07:00:00 +1100

John North has had to pivot multiple times when things kept crashing and burning through no fault of his own. By necessity he's transitioned to a serial entrepreneur, digital marketing strategist and app developer. He's also written seven #1 Best-Selling books along the way, including Startup Secrets, where he outlines five steps to fast track from an idea to a business.

John is the CEO of Evolve Systems Group and has created many products and services designed to empower business owners and entrepreneurs, including Evolve Global Publishing, Evolvepreneur.app and Evolvepreneur.club. He is passionate about helping business owners become smarter and more strategic about their marketing efforts.

Quotes from this episode:

"Own your own brand... The business that I had to sell, cost me a million dollars to lose that business. And the reason why it cost me all that money was I didn't own my own brand."

"Go in an experimental mindset (where) you don't care about winning or losing so much. You care about what happens."

"You've got to value your time to start with. Do I have the time to spend on that (course / program)? Or is it just pretty and shiny and I think I'm solving a problem?"

-John North

Connect with John:
johnnorth.com.au
evolvepreneur.club

John's book recommendation:
The E-Myth Enterprise

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep70 Why New Zealand considered staying closed for another year and how it could lose out to Australia, with Joanna Fountain

Mon, 21 Feb 2022 07:00:00 +1100

Two months ago, New Zealand's tourism minister, Stuart Nash, told the country's tourism industry players to prepare to have no international tourists for another year. Then, the government said it would start opening in stages. But the 7 day isolation requirement stays, meaning it's still not viable for most tourists to visit, which is devastating for the industry. So what's behind the reluctance to re-start the country's No.1 export earner?

Joanna Fountain is an Associate Professor and researcher in tourism at NZ's Lincoln University, Christchurch. She has published multiple research papers on tourism issues and has been a consultant on tourism-related projects in the country.

Quotes from this episode:

"New Zealand has done such a good job of keeping (Covid) out (that) there are a large proportion of the population who are just saying, 'Close the borders. Just let us live our lives here without any international visitors'."

"Some destinations are doing better... against all expectation. Businesses that have been usually reliant on international visitors have found that in domestic visitors, they have more loyal guests who are staying longer and actually spending more money."

"I'm kind of not sure what the difference is between now and another year. It's already had such a massive impact - two years without our number one export earner. I'm not sure what difference another year will make."

-Joanna Fountain

Connect with Joanna:
Email: Joanna.Fountain@lincoln.ac.nz

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep69 Novak Djokovic, Pandemic tourism, and 20 Case Studies with David Beirman

Thu, 03 Feb 2022 14:00:00 +1100

With Omicron and messy fiascos like the Novak Djokovic - Australian Open saga, you might be tempted to think that Covid 19 pandemic disruptions won't be letting up anytime soon to allow tourism to recover. But there's hope we'll learn from past mistakes. A look through the lens of how government and the media have historically dealt with tourism crisis can inform us of the variables that lie ahead for the industry.

Dr David Beirman is a tourism crisis, risk and recovery expert from University Technology Sydney whose views have been highly sought after by both local and international media. His new book, Tourism Crises and Destination Recovery, looks at some 20 cases of comeback from crisis in the tourism industry, including a whole section on the current pandemic, to give us some perspective to the challenges the industry is facing today.

Quotes from this episode:

"One of the interesting things about COVID-19 overall has been the incredible level in which government has dominated every aspect of the agenda.... And that that's had a huge effect, of course, not only on tourism, but pretty much every aspect of our life."

"Cruising, in my humble opinion, has been given a really, really difficult time by governments... and the thing that makes it so unfair is that the cruise sector has probably done more to try and minimise the risk of COVID-19 than probably any sector in all of the tourism and hospitality industry."

"There were pictures of people in Hong Kong running around in surgical masks. And in Singapore, the reality was 95% of the cases in Hong Kong actually occurred in five apartment blocks. The media never mentioned that."

-Dr David Beirman

Don’t miss:

- Reasons to be optimistic about tourism in 2022.
- Does Australia have an image crisis after the Novak Djokovic saga?
- The PR mistake the cruising industry could have avoided.
- How airfares could change to make the aviation business viable again.
- Key lessons from 20 cases of tourism crises and recovery.
- The media's relationship with tourism and how it treats crisis stories.
- The pragmatic way destinations can reopen their borders for tourism recovery.

David's book:
Tourism Crises and Destination Recovery

Connect with David:
LinkedIn: David Beirman
Email: David.Beirman@uts.edu.au

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep68 What the world's highest achievers understand about performance and going the distance with Donna McGeorge

Thu, 27 Jan 2022 11:00:00 +1100

Superstar performers like Hugh Jackman and Carl Lewis know how to leave something in the tank for the moments they will need the extra boost most. This is a little discussed secret that can be applied to how we manage our time and schedules. It's called the 15% buffer or adaptive capacity that will not only help reclaim some of your time back but also help you achieve more. This is part two of a two-part episode.

Donna McGeorge makes work work. She is a productivity coach, best-selling author, trainer, and facilitator. Her focus is on helping individuals, managers, and teams work smarter, build collaborative relationships, and make efficient use of time. She has written 10 productivity books, with The 1 Day Refund published this month.

Quotes from this episode:

"I tell everyone to start at the end of the day. So if you're swamped, you drowning... You're at risk of failing at the important things.... I'm going to say protect the last hour of your day or whatever is possible in your busy world."

"Does it start with I'll trust you first and give you a crack? Or do you have to prove (yourself), and then I'll trust you? I think it's the former".

"If we're operating at 100% we've got no room to move... We should be operating at that 85% more consistently to feel better, do better and actually achieve more."

-Donna McGeorge

Don’t miss:

- Why Donna doesn’t believe in New Year’s resolutions
- The solution to feeling busy but not feeling productive
- The 15% buffer or adaptive capacity
- Thinking, breathing, living and working space
- Breaking the habit of always being busy
- How to be more essential but less involved
- How to protect your time

Donna’s book:
www.the1dayrefund.com
Donna's free 1 Day Refund productivity tools:
www.the1dayrefund.com/resources

Connect with Donna:
LinkedIn:Donna McGeorge
www.donnamcgeorge.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 67 How to get A Day Back from every week of your life this year, or a 1 Day Refund with Donna McGeorge

Wed, 19 Jan 2022 07:00:00 +1100

Have you found yourself asking, where has all the time gone? Or why did I feel so insanely busy last year but not more productive, even when I worked from home and in theory should've had more time to spare? Fortunately, you can get back in control of your time with some intentional strategies and a formula for reclaiming time. That's right, it's time to get your time back and here's how, in the first of a two-part episode.

Donna McGeorge makes work work. She is a productivity coach, best-selling author, trainer, and facilitator. Her focus is on helping individuals, managers, and teams work smarter, build collaborative relationships, and make efficient use of time. She has written 10 productivity books, with The 1 Day Refund published this month.

Quotes from this episode:

"The tendency for all of us is to say, I need more time or I need more space, more capacity. Actually, we've got enough. We just need to be clever about how we use what we've got."

"Decision fatigue... impacts our willpower. And so if I'm trying to make too many decisions about how I'm going to do my world, when it gets to the time of day where I have to jump on the Peloton or go to the gym or whatever I'm choosing to do, it's just that much harder."

"It's much easier just to say here, do this, but in the long-term you're creating a culture of learned helplessness."

-Donna McGeorge

Don’t miss:

- Why Donna doesn’t believe in New Year’s resolutions
- The solution to feeling busy but not feeling productive
- The 15% buffer or adaptive capacity
- Thinking, breathing, living and working space
- Breaking the habit of always being busy
- How to be more essential but less involved
- How to protect your time

Donna’s book:
www.the1dayrefund.com
Donna's free 1 Day Refund productivity tools:
www.the1dayrefund.com/resources

Connect with Donna:
LinkedIn: Donna McGeorge
www.donnamcgeorge.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 66 Christmas was weird - A personal year of highs and lows

Fri, 31 Dec 2021 11:00:00 +1100

A short reflection on what went well and what didn't for me this year. Things don't automatically improve at the stroke of midnight into the new year. I'm still recovering from 2021 and I suspect I'll still need healing way into 2022.

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 65 How to create the Ultimate Office Christmas Party with Lisa Wiles

Tue, 21 Dec 2021 12:00:00 +1100

-Lisa’s most challenging Christmas party assignment and how she solved it
-From Cuban to Gatsby to Beach themes
-How to use lighting effectively in a party
-What to do if you’re given a blank canvas
-Career destroying moves at Christmas parties
-How the event industry and party suppliers are affected by Covid
-Can you save a party if not enough people turn up?

Connect with Lisa:
IG: @sydneypartyplanner
LinkedIn: Lisa Wiles

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 64 How the pandemic helped Australia's Northern Territory thrive with top events with Tim Watsford

Fri, 17 Dec 2021 07:00:00 +1100

Smaller or lesser known destinations have achieved some pretty amazing things for events. Can Australia's Northern Territory surprise and wow event planners who've seen it all? It certainly wowed the Australian Event Awards & Symposium for Parrtijima – A Festival in Light, which awarded Northern Territory Major Events Company (NTMEC) the Best Regional Event this year.

Tim Watsford is the CEO of NTMEC, joining the business events tourism industry from a cricket and rugby background. Over the past 18 months, Tim has led the NTMEC team in new directions as they navigate an events sector profoundly affected by COVID-19 restrictions. The result has seen the team successfully deliver several large-scale major events in the Territory that have attracted national and international attention, and record attendance numbers.

Quotes from Episode:

"If you haven't been to the Territory, you'll never experience what we have to offer... Everything from chasing the elusive barramundi all the way to the river systems in the Top End . Kakadu National Park has to be seen to be believed."

"We've got a very starved industry that wants to get back in and get in big. I'll be quite honest, there are some challenges for us coming into next year. We hope we've proven what the territory can offer."

"The two lessons I've learned as a CEO or leader is, one, people are your most important asset... I've learned that in droves and two, back yourself."

-Tim Watsford

Don’t miss:

-How moving from the big city life to the Northern Territory was transformational
-There's more to discover in Australia's Top End than crocodiles.
-Why events in the NT thrived during the pandemic.
-Leadership lessons managing a transient staff.

Tim's resource recommendation:
Leaders Eat Last by Simon Sinek (and anything by Simon Sinek).

Connect with Tim:
LinkedIn: Tim Watsford

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 63 Unconventional leadership: The one thing that defines your success that is really not about you, with Geoff Donaghy

Thu, 09 Dec 2021 07:00:00 +1100

Your leadership will be exposed when tough times come knocking. Who will you be looking out for when the ground underneath is crumbling? Interestingly, by genuinely prioritising others, you may end up securing your own success. And the kind of leader you become can be traced back to, and be greatly influenced by your environment and mentors during your younger years.

Geoff Donaghy is the CEO of ICCSydney, Group Director (Asia Pacific) at ASM Global and Deputy Chair of Business Events Council of Australia. Some of his former roles include President of the International Association of Congress Centres, CEO of Suncorp Stadium and Managing Director of Cairns Convention Centre. Geoff was inducted into the Event Industry Council's prestigious Hall of Leaders in October 2021.

Quotes from Episode:

"Running and operating a venue is a little bit like sending a rocket to the moon. If the aim is out by a thousandth of a degree, you miss the moon by thousands of miles. So your goals and your targets... those goals have to be precise and they have to be understood by everyone, otherwise if not everyone understands them and buys into them, you won't reach them."

"While occasionally it's valuable and useful to appear angry, whatever you do, never get angry".

“It's amazing what you can achieve if you don't care who gets the credit.”

-Geoff Donaghy

Don’t miss:

-How Geoff's early experiences shaped his leadership values.
-Leadership and emotional intelligence.
-There is a solution to everything and two variables involved.
-The 5Cs of successful leadership.
-How to grow a loyal team, even if you have to fire some of them.
-The destination package required for attracting successful events

Geoff's book recommendation:
7 Habits of Highly Effective People by Stephen R Covey

Connect with Geoff:
LinkedIn: Geoff Donaghy

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 62 There Has To Be More: Personal growth and your workplace culture with Rachel Service

Fri, 03 Dec 2021 07:00:00 +1100

The Great Resignation? Not so fast, and we'll see why in this episode. Millions of people are expected to quit their jobs after the pandemic, thanks to this unprecedented time of change. What does this mean for you if you're an employer? Are you about to have almost half your workforce walk out on you? Or what if you're the employee already hatching a plan for your great corporate escape? How does your personal growth affect your career?

Rachel Service is a workplace culture expert and CEO of the Happiness Concierge. Her award-winning approach to personal and professional growth has been featured in the BBC, Financial Review, Sydney Morning Herald and The Age. Her TED talk, How to Break Up With Your Public Identity, was internationally syndicated on the official TED website in 2020. Rachel's new book is There Has To Be More: The Essential Guide to Personal Growth.

Quotes from Episode:

"A lot of leaders are afraid to have the conversation of, 'Are we all in or are we half in, half out?' Because countless studies show, if you've got people with one foot in the boat and one foot out, they're actually just treading water and not adding any value. So number one, have the conversation. Don't be afraid to lose people who aren't completely invested anyway."

"There's this romantic idea that I'll quit my job and start a business. And for some people that would be a sexy proposition. It's exciting. And I'm here to say it's a heck of a ride if that's appealing to you. For the majority, 94% or 95% of people in my care, they don't want to start a business. They just want to make a change. They want to feel valued in their job."

"My belief is personal growth fuels business growth. And what I've learned is how we show up in any context influences what happens next."

-Rachel Service

Don’t miss:

-The perfect storm that created The Great Resignation. But why it won't happen as quickly as pundits suggest
-What employers can do before the workforce tide shifts
-How you can decide whether your workplace is right for you
-The danger of staying somewhere you've outgrown
-How to work with the parts of your brain that will help you succeed
-The loss aversion phenomenon and how it influences your decisions
-How to navigate personal growth
-What being overwhelmed and bored simultaneously means

Rachel's website with audiobook and video resources:
www.rachelservice.com

Rachel's book:
There Has To Be More: The Essential Guide to Personal Growth

Connect with Rachel:
Email: rachel@happinessconcierge.com
LinkedIn: Rachel Service

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 61 How to get the Chinese tourist to spend more money with you happily with Wolfgang George Arlt

Sat, 20 Nov 2021 07:00:00 +1100

Why are we talking about China? Well, there are a lot of reasons to talk about China but for our purposes, we're most interested in the country's changing travel appetite. Like it or not, China's massive population and growing wealth is a great attraction for many countries looking for tourists. At the time of this recording, China's borders remain firmly shut and they practise a Covid Zero policy. But China's residents are raring to go abroad as soon as they're allowed to.

In the second of a two-part series, Professor Wolfgang Georg Arlt shows us where many countries, especially Western, misunderstand the needs of the Chinese tourist and are misfiring in their marketing efforts to attract them. Professor Arlt is the German-based founder and director of the China Outbound Tourism Research Institute (COTRI), and a member of the United Nations World Tourism Organization (UNTWO) Panel of Tourism Experts.

Quotes from Episode:

"There was a clear focus on quantity of arrival numbers...This has been a trap. This development looked very nice for the tourism ministers or their annual press conference. But if you look from the industry point of view, how happy have people been with this large group of Chinese visitors or guests? Not very."

"We had a lot of Chinese people that were interviewed in the last year where they said, 'I actually came back to China with some money in my pocket. I wanted to spend more, but I couldn't find a reason'."

"Everybody says the Chinese market is very important, but they have no idea about who are their customers, what their customers really wanted, what they actually really did. And you could see, wow. It boils down to this not very outlandish idea: Know your customer"

-Wolfgang Georg Arlt

Don’t miss:

-The size of China's group travel post pandemic isn't the biggest issue
-Why a marketing strategy for China needs to go far beyond WeChat and Weibo
-The shift of influencer power from Key Opinion Leaders to Key Opinion Consumers
-The sales app being created for Chinese tourists so they don't have to carry all those souvenirs home
-How the Chinese tourist has changed during the pandemic
-Wolfgang's top 3 tips for destinations that enjoyed high numbers of Chinese visitation

Wolfgang's book recommendation:
Getting Along With TheChinese: For Fun and Profit by Fred Schneiter

Connect with Wolfgang:
LinkedIn: Wolfgang Georg Arlt

COTRI China Outbound Tourism Research Institute:
china-outbound.com

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 60 How the Chinese will return to travel post pandemic with Wolfgang Georg Arlt

Fri, 12 Nov 2021 07:00:00 +1100

If there was one country that all destination bureaus are most curious about during this pandemic period, it's China. The country which is probably the world’s most significant source of tourism has been locked in for almost two years with a Zero-Covid policy. So how have Chinese travel trends and preferences changed in this time?

Professor Wolfgang Georg Arlt is the German-based founder and director of the China Outbound Tourism Research Institute (COTRI), and a member of the United Nations World Tourism Organization (UNTWO) Panel of Tourism Experts. In the first of a two-part series, he pulls apart the curtains behind China's great wall of information for a sneak peek into the changing Chinese attitudes towards travel and experiences.

Quotes from Episode:

"There is an opportunity for many small places. If you offer a nice product, if you give people a reason to come, you can get Chinese tourists to places which are not on the main track, and also at times of the year where maybe it is low season... So there's opportunity, but also it means that for places like Paris or the Maldives, they have to work harder than before because the competition is growing."

"I think it's the same for destinations and for luxury brands. It's getting harder. You have to be more knowledgeable about your specific target group.

"Recommendation marketing in China is the key. The Word of Mouth and the Word of (computer) Mouse..."

-Wolfgang Georg Arlt

Don’t miss:

-Why international destinations will be competing with China's local destinations for the travel market
-China's new camping and driving trend
-The rise of meaningful tourism in China
-If shopping has lost its appeal in China, where's the money going?
-The new countries Chinese tourists will pick when its borders re-open
-The impact of political tensions on overseas tourism

Connect with Wolfgang:
LinkedIn: Wolfgang Georg Arlt

COTRI China Outbound Tourism Research Institute:
china-outbound.com

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 59 Festivals by subscription with no ticketing fees coming to a live event near you with Ed Vincent

Thu, 04 Nov 2021 07:00:00 +1100

How would you like to never pay ticketing fees and always get a better deal to access live events? That's the promise of Festival Pass, which is the world's first live events subscription service across various experiences including music, film, food & wine, theatre, and tech & innovation. Launched in the US, the plan is for a truly global village of experiences as more countries ease restrictions to allow gatherings again.

Ed Vincent is an entrepreneur with over 25 years experience in business, technology and management. Among his achievements was the founding of an e-commerce business in 1999 which was sold to a competitor in 2001. He also founded companies like SimplyEngage, myProducer, and Predict Ventures before starting and becoming the CEO of Festival Pass.

Quotes from Episode:

"What I'm most excited about is when somebody comes onto our platform and says, Hey, I'm in New York city but I can't get out ...and I want to see my favourite band in five places playing live tonight.... And I'm going to pay five credits,, maybe the equivalent of $5 or $10 to see them playing for a half hour or an hour in New York. And then I'll flip over to LA to the Viper room and I'll see my second favourite band playing live there."

"It's not that our product is only for millennial and Gen Zs, it's that they're leading kind of the path of how to consume for the future."

-Ed Vincent

Don’t miss:

-The return of major festivals as the world lives with COVID-19
-An offer to never pay ticketing fees and always get a better deal to experience live events
-How technology for capturing live events has become affordable even for small players
-How Festival Pass is like AirBnB meets ClassPass
-Using credits to book hotels at cheaper rates than you can find online
-Painful past failed subscription models and what they've taught Ed
-How Gen Z is informing experience platforms for the future

What Ed is reading now:
Nonviolent Communication by Marshall Rosenberg

Connect with Ed:
LinkedIn: Ed Vincent

Festival Pass:
Website: www.festivalpass.com
IG: festival_pass
FB: getfestivalpass

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 58 Why your "I help" statement doesn't work on social profiles, and other marketing mistakes you could be making, with Shani Taylor

Thu, 28 Oct 2021 07:00:00 +1100

The rules for connecting authentically with your audience keeps changing and some of the new rules even contradict widely-held practice. With so much conflicting advice from the gurus, who do you choose to believe? How can we make sure we're speaking to our audience rather than at them?

Shani Taylor is the Client Connection Consultant at Open to Grace. She specialises in showing entrepreneurs, coaches and consultants how to become visible to the right audience and connect with the right messaging. She has also co-authored a new book, Intuitive: Speaking Her Truth.

Quotes from Episode:

"There is so much conflicting advice... but what the gurus are telling you is not the truth of how they became the guru, because if that was the truth, then every single one of us would be a guru because we would have followed their advice and it would have worked."

"Social media is there to be social. So you need to know how to sell socially."

"The number one thing that's getting in the way for individuals trying to use social media to share their message or to grow their business is their lack of ability to connect with other humans, and it comes back to that I-centricity".

-Shani Taylor

Don’t miss:

-How a book started Shani's journey to helping coaches and consultants connect with their audiences
-How to decide which advice to follow on social strategies when you're presented with conflicting knowledge
-The area entrepreneurs struggle with the most in their messaging with online marketing
-The FaceBook algorithm secret that could get your posts seen by a lot more people
-What to do when you don't feel like you don't have anything valuable to share on your socials

Book co-authored by Shani:
Intuitive: Speaking Her Truth

Shani's other book recommendations:
How to Win Friends and Influence People by Dale Carnegie
Power Vs Force by David R Hawkins
How To Write Copy That Sells by Ray Edwards

Connect with Shani:
FB: Shani Taylor
Website: www.opentograce.com.au

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 57 The 5 ways business and leisure travel will change as borders reopen with Henry Hooper

Thu, 21 Oct 2021 07:00:00 +1100

Travel dreaming has begun again as borders start to reopen across the Asia-Pacific region. But travel has also changed during the pandemic, disrupting supply and demand patterns which could impact pricing. Henry Hooper identifies five major ways the industry is now different as people start booking their flights and hotels.

Henry Hooper is the General Manager of Klook ANZ, one of the world's leading travel activities booking platforms, offering over 240,000 experiences in more than 500 destinations. Based in Singapore, Henry oversees the domestic strategy for ANZ, which includes both business development and marketing initiatives across all verticals, such as tours, activities, car rental, airport transfers and accommodation.

Quotes from Episode:

"I used to be able to wake up at 6am in Singapore and be on a 7.30am flight to Thailand. We're so far away from that happening. And I do think that's going to force people to say, do I really need to go on this trip or not."

"FOMO, like fear of missing out is what's going to drive people to book upfront. Because they don't want to go there and not be able to have that experience."

"QR codes were used in China for transacting and I'll never forget (as) I was walking down the street and there was unfortunately a homeless man and he said, can I have some money? I said, I'm so sorry, I don't have any money and I'll never forget this. He pulled out a QR code and he said, no problem. You can give me money on WeChat."

-Henry Hooper

Don’t miss:

-How Klook has had to adapt to the changing needs of its app users during the pandemic
-How Henry determines whether a change pattern will be permanent
-Why business travel will be slow to return
-Why airlines may lose while hotels win over the next year
-How the way we book our travel experiences will change
-How Klook stays ahead of the game in a competitive field

Henry's book recommendations:
Principles: Life and Work by Ray Dalio
The Culture Map by Erin Meyer
Reinventing Organizations by Frederic Laloux
The Sales Acceleration Formula by Mark Roberge

Connect with Henry:
Email: henry.hooper@klook.com
LinkedIn: Henry Hooper

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 56 The social media opportunity that most hospitality and events businesses are ignoring with Sabrina Meyers

Thu, 14 Oct 2021 15:00:00 +1100

You'd think that event profs and hospitality services aimed at business events would be lighting up their social media with their offerings and experiences. But while many have social media accounts, most of the feeds offer irregular and lacklustre content. Sabrina Meyers' mission is to inspire confidence in the industry with strategies to optimise their social platforms and win more clients.

Sabrina Meyers is a visibility coach and strategist to the Event Industry on all things social media. She is the Founder of Hot Hospitality Exchange and The Get Visible Collective, an online community for event and hospitality professionals learning how to level up their social media to maximise online engagement, reach and growth. Sabrina is also an experienced speaker and event moderator for in-person, hybrid and virtual events.

Quotes from Episode:

"Do not post and ghost. You need to start engaging with people. You need to start going to other people within your space, within your industry, and say hi... It's still the same rules. If you're not going to engage with other people, they're not going to follow you."

"(When it comes to social media with our industry), I want to say we're at fetal stage. That's bad. And I'm honest about it because I've been banging on about this for years. I don't think we come anywhere near comparable to business travel or leisure travel."

"It doesn't take that much to be visible, considering where our industry is at, in terms of adoption to social media. It's very low hanging fruit."

-Sabrina Meyers

Don’t miss:

-How Sabrina's career evolved from working with the top hotels in London to becoming the industry's social media queen
-How the absence of social content in event planning is a huge opportunity for smaller players right now
-How venues can do so much more to expand their story on social media
-Social media as the best and easiest way to build your thought leadership presence
-Can you get away with posting the same content on multiple platforms?
-How to start building your presence on social media, if you haven't already
-Going viral isn't your goal
-How to be efficient with your time on social media
-Every day is Event Day on social media

Sabrina's Recommendations:
Social Platforms
Planoly
Later
Buffer
Hootsuite
Sprout Social
FaceBook Business Manager

Books
Influencer: Building Your Personal Brand in the Age of Social Media by Brittany Hennessy
The Art of Social Media: Power Tips for Power Users by Guy Kawasaki and Peg Fitzpatrick

Connect with Sabrina:
LinkedIn: @sabrinameyers
Facebook: @hothospitalityexchange
YouTube: www.youtube.com/hothospitalityexchange
Twitter/Instagram/TikTok: @hothospitalitye
Get Visible Collective: www.sabrinameyers.com

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 55: How business tourism is processing change and what change is doing to our mental health with Karen Bolinger

Thu, 07 Oct 2021 14:00:00 +1100

Will an industry known for its optimistic outlook and creative pursuits return with the same gusto it had before? It's an interesting question since society has made further mental shifts compared to even a year ago when we realised the Covid-19 pandemic was not going away as quickly as we'd hoped. And there are definite consequences for the industry, requiring new strategies for navigating customer experience.

Karen Bolinger has a long history working in the events, tourism and hospitality services industry. During her time as CEO of the Melbourne Convention Bureau, the MCB achieved its most successful years on record, including Victoria's highest ever economic contribution of A$500 million in one financial year. She is currently Acting Chief Operating Officer for Destination Gold Coast and Strategic Business Consultant for PCMA (Professional Convention Management Association ).

Quotes from Episode:

"There (are) groups that want to go back to business as usual and think nothing has changed. And that is the nature of our industry. We love to meet. We love being in the industry because we like people. Now, our customers may think differently. And I think that's the conversation that we need to have as an industry."

"The case numbers are bouncing back, they're bigger than ever before... So it's actually scary to see that the strategies that you thought would work aren't working. And so what is our strategy going forward and how do we actually prepare for that?"

-Karen Bolinger

Don’t miss:

-When Covid 19-strategies aren't working it has a further mental health impact
-The pandemic's impact on innovation and dreaming in the industry
-The need to be vulnerable to receive moral support
-The importance of recognising where our customers' sentiments are as restrictions lift
-Karen's new challenge and her strategies for Destination Gold Coast
-How Karen decides on new opportunities while protecting her health

Connect with Karen:
LinkedIn: Karen Bolinger

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 54: Why this year is harder than last year and what's working now with Georgie Stayches

Thu, 30 Sep 2021 11:00:00 +1000

When the only constant thing is sudden change, are your event plans ready to adapt and change course quickly? In this anniversary episode, Georgie Stayches shares tips on how the events industry can navigate uncertain times, as well as managing our emotions when demands are being placed on our mental health in unprecedented ways.

Georgie Stayches is the Founder and Chief Engagement Officer of Fetching Events & Communications, an agency specializing in event management, communication, and volunteer management. An industry expert with over 20 years of experience, she is passionate about events and communications that make an impact on the community.

Quotes from episode:

“Your Covid-safe plans need to be really flexible and really dynamic because at any moment it can change… depending on what's happening… Everything moves really quickly and you've got to be ready for that.”

“You're dealing with different expectations and different experiences with Covid compliance. And I think that's going to be a real challenge going forward. If the national plan takes this path that it's indicating that we will open up at 80%.... you're going to have a whole new education and behaviour process."

"It's the strong people you've got to watch out for. Someone I work with said to me, "how are you doing?" And she said, "I know you are a rock, but rocks can crumble." Because we pick up a whole lot of other people, but you know, who picks you up if you're the strong person or the go-to person?

- Georgie Stayches

Don’t miss:

-How event plans can be dynamic and flexible
-How different attitudes towards Covid can be a challenge when events reopen
-The things that worked best in the industry during the pandemic
-Public discussion topics and engagement techniques that currently work
-How Georgie pulled through her lowest moments during the pandemic
-Tips on navigating event cancellations in the new normal
-How to keep motivated

Georgie’s Recommendations:

The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney
Company by Robert Iger
Lights Out: Pride, Delusion, and the Fall of General Electric by Thomas Gryta and Ted Mann
Shoe Dog: A Memoir by the Creator of Nike by Phil Knight
The Trend Forecaster's Handbook by Martin Raymond
A Repurposed Life by Ronni Kahn

Connect with Georgie:
LinkedIn: Georgie Stayches
Website: www.fetchingevents.com.au

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 53: The magic business and outsourcing equation that works with the future with Morris Misel

Fri, 24 Sep 2021 07:00:00 +1000

What is the equation entrepreneurs and companies need to operate their business and resources to be effective today? Flexibility is now a minimum requirement in business. Whether you're a solopreneur or leading a company in the industry, the right blend of core operations, outsourcing and automation will keep you effective and agile.

Morris Misel is a business futurist, founder and lead strategist at Eye on the Future. He’s also Australia’s first and only futurist in the Einstein 100 Genius (G100) alumni and an Adjunct Industry Fellow with Griffith University, heading a research division specialising in disability and resilience.

Quotes from Episode:

"Don't ask for certainty when my life is so uncertain. Ask for commitment. Ask for me to join you and to want to be part of the common direction we're going in."

"When this epidemic hit us, we went looking for the lowest hanging fruit of technology - what's available now that we can repurpose and cobble together and use as best as we can... But they weren't built to do what we want in the last 12 months. There's been a huge investment, literally billions of dollars spent in the event, hospitality, tourism space to build specific tools from the ground up to actually cope with what needs to be done."

"We need to remember that many of the people that are working for us or around us have not been through difficult times. It's been a decade or two since we've really had the GFC, which might've been the last real time that we saw this industrialized wholesale business difficulty."

-Morris Misel

Don't miss:
-The business of turning physical into virtual
-Are people actually Zoomed out?
-Augmented, mixed reality and avatars
-The business operations equation that works today for many in the travel trade industry
-Leaders need to care for a pre-GFC generation that never lived through a global business difficulty
-The need for commitment when certainty can't be promised
-Why 'new normal' doesn't make sense

Connect with Morris:
www.morrisfuturist.com

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 52: What's changed in business events tourism and travel trade publishing in the past year with Karen Yue

Thu, 16 Sep 2021 07:00:00 +1000

Reality check: How far has the industry evolved since Covid-19 first hit? Professionals have switched careers, we've changed the way we consume content, human connections have become more important than ever and the entire industry has been pivoting to cope.

Karen Yue is the Group Editor at TTG Asia Media heading a team of editors, reporters and correspondents across the Asia-Pacific region. Founder of the TTG Content Lab which creates multi-platform content, Karen also oversees titles such as TTGmice, which has won several PATA accolades.

Quotes

“Prior to the pandemic, travel and tourism accounted for one in four of all new jobs created across the world. international visitors’ spend amounted to 1.7 trillion US dollars in 2019. But throughout 2020, the very tough year, it suffered a loss of about 44.5 trillion to 4.7 trillion US dollars... you can see that the data is quite heartbreaking.”

“Fearless, farsighted, decisive leaders are always needed, especially in tough times. But I think people are starting to pay more attention to the hearts of leaders and to the heart of corporations… How leaders and corporations behave under challenging conditions define their reputation and influence consumer choices.”

“The luxury market is seen as the ones to lead travel revival. In fact, we have seen studies conducted by ILTM Asia-(Pacific) that the luxury travel market has continued to grow even despite the pandemic…"

Don’t miss:
- How the pandemic has changed Karen’s professional and personal life
- What makes a good mentor in the tourism and events space
- Reasons to stay in the travel and business events industry
- Pandemic impacts on travel trade magazines
- The Singaporean government’s bold endemic Covid-19 strategy and complications for travel bubbles
- Why pursue an education and career in the industry despite current challenges
- How luxury and solo travelers will lead the recovery for tourism

Karen is reading:
Neither Civil Nor Servant: The Philip Yeo Story
The Best I Could : Subhas Anandan

Connect with Karen:
LinkedIn: Karen Yue
Email: karen.yue@ttgasia.com

Connect with Adelaine / Sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 51: How positive psychology enhances incentive experiences and challenges you to face your triggers, with El Kwang

Tue, 07 Sep 2021 07:00:00 +1000

Positive psychology isn't about staying positive all the time, contrary to popular belief. Applied correctly, the skill of positive psychology will help address our triggers for why we're reacting the way we do during the pandemic, and why we keep self-sabotaging. Ultimately positive psychology just helps people flourish and thrive. But not only that, positive psychology can be used to improve incentive experiences and give meetings a new dimension.

El Kwang designs engaging experiences across the Asia Pacific region and has worked in the hospitality, tourism, and business events industry for over two decades. He is the founder-CEO of consultancy firm Untangled and owns two brand experiences, Biz Events Asia and U Agency. More recently, he established BEAM, an agency that produces content and designs experiences that help their clients’ brands stay ahead of their game. El is also a board member of SITE (Society for Incentive Travel Excellence).

Quotes from Episode:

“(Fact checking) is so important when it comes to understanding self-sabotaging, because I think self-sabotage goes hand-in-hand with impostor syndrome."

“(Positive psychology) is really more about how can we get more of what we want instead of how we suppress… what we don't want. So, it is not about cognitive behaviour therapy, it’s not about changing behaviour. It’s more about enhancing elements in our lives that could help us thrive.”

“The one thing that I love seeing is the usage of the key word ‘resilience’ across the industry, particularly in countries like Singapore. And now that we know what resilience is, (it’s important) to make sure that we can do what we call, ‘presilience’....(being) able to predict the stress that is coming your way. “

Don’t miss:
- El's evolution of content creation and conversations due to COVID
- How to use positive psychology to help people thrive
- Redesigning and personalising experiences with positive psychology
- The difference between mindfulness and meditation
- Countering self-sabotage with self-awareness
- Where the industry stands with positive psychology practice
- Tips on how to practice positive psychology effectively

El’s recommendations:
Positive Psychology articles on Google Scholar

El’s website:
beamexperience.life

Connect with El:
LinkedIn: El Kwang

Connect with Adelaine or sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 50: Why are we still in lockdown even where vaccination rates are high? with Hannah Pearson

Wed, 25 Aug 2021 07:00:00 +1000

We didn't think we'd be still here, in lockdown and unable to travel or plan events, 18 months since Covid first hit. Governments across the region have had different ideas about how to tackle the pandemic. Critics could say some governments appear not to have had an idea at all. Do we laugh or cry, as those in the industry are left to fend for themselves, often with little or at best, ineffective support systems?

Hannah Pearson is the director of Southeast Asian travel consultancy Pear Anderson, based in Kuala Lumpur. She helps travel organisations target the Southeast Asian & Muslim market and produces a weekly report on COVID-19's impact on the region's tourism industry. Widely referenced, Hannah has featured on BBC World News and the Phnom Penh Post. She also co-hosts the The South East Asia Travel Show podcast.

Quotes from episode:

"The difference, I think in mentalities between travellers, is quite distinct. So whenever Indonesians can travel, you do see this pickup in domestic travel whereas I think Thai consumers and travellers tend to be a little bit more cautious and tend to not want to travel.

And I think that's a lot down to those government policies... because if the government is constantly telling you it's really dangerous to be outside and you have to wear a mask and you have to stay at home, ultimately (the messages will) become ingrained inside you."

"What I'm worried about is how tourism businesses see Southeast Asia, I really think it's going to be a market that's going to get a bit left behind with these prolonged border closures, prolonged lockdowns."

- Hannah Pearson

Don’t miss:
- Why we feel like we're languishing
- Does Malaysia have a pandemic exit strategy?
- Why some government support schemes aren't working
- How different policies across Southeast Asia are having different impacts
- Why countries are watching the Phuket Sandbox program

Resources or Links Mentioned:
Sign up for Hannah's weekly SEA travel reports:
https://insights.pearanderson.com/sea-covid-summary
The South East Asia Travel Show:
https://www.theseasiatravelshow.com/
Hamster video on YouTube (yes, really)
https://www.youtube.com/watch?v=HO4GaRK4NKo

Connect with Hannah:
LinkedIn: Hannah Pearson

Connect with Adelaine or sign up for her newsletter:
Email: uponarrivalpodcast@gmail.com

Ep 49: Youth and adventure tourism raring to go with Alex Hill

Tue, 17 Aug 2021 18:00:00 +1000

Youth and adventure tourism is the biggest earning sector of Australia's international tourism market and yet has been one of the hardest hit by the pandemic. But as soon as flights return, young people will be some of the first to flood back into the tourism market, even willing to pay for a two-week hotel quarantine in order to spend some pent-up savings for a long working holiday.

Alex Hill is president of advocate organisation Adventure Tourism Victoria (ATV), Melbourne operations manager for Tourism Adventure Group and general manager for United Backpackers. Alex has worked in hospitality and tourism management roles all over Australia, the UK and Germany.

Quotes from episode:

“It's called adventure travel for a reason… And I think if there is going to be a segment of the population that are willing to risk something, it's the adventure travel industry. And I think (that while) our segment is almost decimated at the moment, it can rebound very quickly given the opportunity.”

"Youth tourism is the number one earning or generating segment of the international market in Australia. 23% of visitor arrivals is international youth tourism and represents 45% of international tourism spend, which is the largest segment of international tourism in terms of revenue, Australia needs a thriving adventure tourism infrastructure for when the youth of the world come back to travel here and they will."

Don’t miss:
- How Alex turned his love for adventure tourism into a career
- The one adventure activity Alex will not repeat
- The impact of the pandemic on adventure tourists
- How some businesses in the sector pivoted to stay relevant
- How communities support each other in pandemic times
- Where government help falls short
- What if the pandemic goes on till 2025

Connect with Alex:
Website: www.atv.org.au
LinkedIn: Alex Hill
Facebook: Adventure Tourism Victoria

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 48: How sports betrayed me but led to my powerful Goldilocks storytelling business with Rachel Boardman

Thu, 12 Aug 2021 07:00:00 +1000

It's the story you hardly hear: Life after professional sports can be a huge struggle for many athletes trying to find a new identity and be just as successful. But Rachel Boardman's own story of transformation has enabled her to extract lessons that entrepreneurs and event professionals can use to employ storytelling and take their business to the next level. She shares her Goldilocks formula that demystifies the science of storytelling for impact.

Rachel is a former UK national athlete, a PhD turned Storyteling Coach and host of the S Word podcast. A natural-born storyteller, she can often be found crafting and telling stories across social media and podcasts. She specialises in helping other entrepreneurs easily attract their dream customers through storytelling in all aspects of their business.

Quotes from Episode

"I got to the point where I was like, I can't do this. And I felt like swimming had betrayed me. I had like this big, messy breakup with it and I just didn't want to have anything to do with sport or exercise for that matter."

"I realised that everybody that I talked to in the athlete world, whether they were just a high school athlete, whether they were college, whether they were an Olympic medalist, a Paralympic medalist, all had a similar mental health journey when they left sport, because you lose your identity".

“As a species, we're built on storytelling... You are a better storyteller than you think you are…And most of the time it's about having that structure to focus on (which) allows you to squash and stretch out your story. And basically, it starts with your who and your why.”

“All you want to do is tell them a story that either changes their belief, entertains them, solves a problem, gives them some kind of teaching point, and then relate it back to something that you do in your business. Show them how you can help them and then tell them how they can start working with you.”

-Rachel Boardman

Don’t miss:
- The event that made Rachel feel betrayed by her sport
- The identity crisis that athletes need to process to transition successfully
- How to start being a good storyteller
- The science and art of business storytelling
- Rachel’s process of coming up with good stories to tell
- How stories can take events to the next level
- The biggest lesson Rachel learned from sports that she applies in business

Rachel’s recommendations:
Notion productivity app
Wired for Story by Lisa Cron
The Science of Storytelling by Will Storr

Rachel’s podcast:
The S Word

Connect with Rachel:
Facebook: Rachel Boardman
Instagram: Rachel Boardman
Clubhouse: @rachboardman

Share this episode: https://pod.fo/e/df7c9

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 47: Gamifying live entertainment and taking it to the next stage with Arthur Kerekes

Tue, 03 Aug 2021 19:00:00 +1000

Event gamification is a hot topic. But how do you adapt and gamify live entertainment for the online or hybrid environment for events? Simply with some tech adaptation and out-of-the-box thinking. The process may require some investment initially but the payoff is an event that will have attendees talking about it long after it's over.

Arthur Kerekes is the founder of Fusion Events, an award-winning entertainment and event planning company. In 2017 he founded the worlds first audience curated concert experience where the audience curates the live show in real time called uRequest Live. Named by BizBash as one of the 250 Most Influential Event Professionals in Canada (2020), Arthur was also named Event Professional Of the Year at the Canadian Event Industry Awards (2015 and 2017).

Quotes From Episode

"What entertainers need to get into is finding ways to gamify what they do... I'm talking about actually gamifying the content, gamifying the program and taking this choose-your-own-adventure style idea that we're doing with the band and put that on your content."

"The format for event bands hasn't really changed in 20 years . The production value has changed drastically (but) the format is generally the same...When I was getting more nos than yeses from clients, that's what really inspired me to come up with something completely new and different."

-Arthur Kerekes

Don’t miss:
- How Canada's events industry is coping with the pandemic
- Arthur's epiphany moment that birthed a new way to do live entertainment
- How a band can engage a live and virtual audience at the same time
- Using choose-your-own-adventures to gamify delegate experience
- The need for the events community to band together

Connect with Arthur:
IG @uRequestLive @FusionEvents
LinkedIn Arthur Kerekes
www.fusion-events.ca

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 46: How to know if you're wired to be a six percent entrepreneur with Robin Copernicus

Wed, 21 Jul 2021 07:00:00 +1000

Every industry is shaped by the quality of its entrepreneurs who disrupt the status quo, inspire admiration and challenge our world to be better. But how do you know if entrepreneurship is truly in your DNA, that you have a future being a visionary and trailblazer? In 2015, a global report found that 66 percent of adults saw entrepreneurship as a good career choice and more than half of the working age population felt they could start a business. But true entrepreneurs are rare.

Robin Copernicus is the founder of Vertical Liftoff, the first startup accelerator that helps founders skip investor funding. He's also the author of Minimum Viable Mockup and podcast host of The Six Percent Entrepreneur. Robin's current mission is to help startup founders build an audience and get their first paying customers without relying on pitch decks, business plans, or giving up equity to venture capitalists.

Quotes From Episode

"The thing about failure is when most founders fail, they will actually give you all different types of excuses... Such as my co-founder left me, or I couldn't raise enough money, or I ran out of money or Google shut my ads account down, or a competitor just stole all my, you know...

But the real reason that founders fail is because the founder lost motivation and got bored and quit. Because if the founder did not lose motivation, they wouldn't have given up. The reason why they've lost motivation is because they got into entrepreneurship wanting more freedom, getting out of this corporate job situation but then they realise that they're actually just trapping themselves into a new job."

"We don't need to go to investors anymore. So this whole idea of maximising the TAM (Total Addressable Market) and going out for this huge market size, this is very old-school thinking and this is what they're still teaching in entrepreneurship programs".

-Robin Copernicus

Don’t miss:
- How to identify the natural born traits of entrepreneurs
- How a side hustle can split your focus and be your disadvantage
- The three types of entrepreneurs and the chemical imbalance that identifies a true type entrepreneur
- Why an MBA sets entrepreneurs up for failure
- The real reason why most founders fail and how to fix it
- How a vertical startup can be the smartest way to launch without needing investors

Robin's recommendations:
The Hypomanic Edge by John D Gartner
Thinking, Fast and Slow by Daniel Kahneman

Robin's free 30-minute audio course on going vertical:
theverticalmethod.com

Free Quiz to see if you are a six percent entrepreneur:
visionary.wtf

Connect with Robin:
www.robincopernicus.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 45: How healthy buildings can improve happiness and reverse chronic disease with Ken Fong

Wed, 14 Jul 2021 13:00:00 +1000

You've probably heard of sick building syndrome. But what if we could make our buildings healthier, improving staff happiness with an impact-to-bottomline outcome and even reverse incidence of chronic illness? It sounds a little too good to be true until we look at the science a little closer. And it's even more important now in the era of COVID-19.

Ken Fong is an award-winning acoustics specialist and a health and wellness coach based in Australia. Passionate about amplifying the impact of people and organisations through public health, he leads the Healthy Buildings & Communities work at Arup Melbourne and is currently leveraging the Healthy Buildings Frameworks for the property sector. Ken is also part of a COVID-19 task force for The International WELL Building Institute.

Quotes From Episode

“For a long time, we haven’t paid much attention to how our environment affects our personal health. When the sick building syndrome came to public consciousness, we realised the spaces that we occupy are making us sick around the chemicals being used in construction, the ventilation quality, lack of sunlight, poor acoustic design, or areas that didn’t foster social connections. Healthy buildings are our attempt to make spaces that promote better health in people.”

“Wellness is going to be a key theme moving forward in the post COVID-19 recovery phase, especially for the hospitality industry. Apart from all the traditional metrics on shifting customer satisfaction scores, you have to look after your own staff better. And how do you look after them? Provide them with better space, services, and programs that upshift their health, productivity, and happiness.”

-Ken Fong

Don’t miss:
- The connection between healthy buildings and public health outcomes
- How travel trade and hospitality businesses can benefit from healthy buildings
- The “90%” point of view that should matter for health and business
- Frameworks of a WELL building standard
- Health and wellness as a key marketing differentiator
- How our perception of sound affects our productivity
- How to incorporate sound mapping and circadian lighting to improve health
- Why investing in healthy buildings makes financial sense

Ken’s recommendations:
Healthy Buildings: How Indoor Spaces Drive Performance and Productivity
WELL Certified | International WELL Building Institute

Connect with Ken:
LinkedIn

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 44: The truth about becoming a YouTube food sensation and publishing How to Cook That with Ann Reardon

Wed, 07 Jul 2021 07:00:00 +1000

With more than four million subscribers on YouTube, Ann Reardon has learned a thing or two about how the internet's second biggest search engine works. She's also done a ton of food research and experiments which help us understand the way food works, how non-food elements affect our perception of food and looked at Covid's possible impact on our taste buds.

Ann is a certified food scientist, dietician and seasoned online content creator who’s on a mission to inform the public about falsehoods in the food industry. She's also the creator of the YouTube channel How To Cook That with over half a billion views. During the pandemic, she finally started on a long-awaited request by her fans…a cookbook. How To Cook That: Crazy Sweet Creations, has already shot to the top of Amazon's list.

Quotes From Episode

"There's actually been properly documented scientific studies where they look at changing different elements of the same meal and how that affects people's perception of it... It goes to show our perceptions of what we see visually plays a big impact into the flavour of what we eat and even things down to the weight of the cutlery."

“It’s important to educate, particularly the younger generation coming through, that you can’t believe everything you see. There are so many motivations and if money is a motivator behind it, you can guarantee that with algorithms being the thing that’s promoting or demoting stuff, it’s very easily gamed and truth is not a factor in that game.”

-Ann Reardon

Don’t miss:
- How Ann went from obscurity to a YouTube superstar
- What drives her to keep producing video content
- Money and aesthetics vs. authenticity
- Watching viral videos at your own risk
- How genuine content creators deal with the challenges of modern algorithms
- How Covid vaccines are affecting taste buds
- What can food lovers expect from How To Cook That: Crazy Sweet Creations.

Ann Reardon’s cookbook:
How To Cook That: Crazy Sweet Creations

Connect with Ann Reardon:
Email: business@howtocookthat.net
YouTube: https://www.youtube.com/c/HowToCookThat/featured
Instagram: https://www.instagram.com/howtocookthat/
Facebook: https://www.facebook.com/howtocookthat

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 43 Moments That Matter and 1001 EventProfs: A storytelling campaign for a cause with Shawn Cheng and Anh Nguyen

Wed, 30 Jun 2021 07:00:00 +1000

The events industry has never seen a film like this one. Moments That Matter will be a documentary that aims, for the first time, to tell the story of events tourism from the perspective of the lives that have been impacted at events, for a public that barely even knows about the industry's existence.

Shawn Cheng is a Client Solutions Manager at MCI Group and co-founder of #EventsProfBreakShit. He is also a Certified Meeting Professional (CMP) and Certified Digital Event Strategist (DES) and was named among the “Planners of the Year” by Smart Meetings Magazine in 2019.

Anh Nguyen has 15 years' experience in event design, production, and management. Founder of Spark Event Management and Head of Community Engagement at Twine, she heads a network of independent planners collaborating to deliver event experiences. She was named a Meetings Today 2020 Trendsetter for successfully leading 50 event professionals to coordinate the Global Meetings Industry Day (GMID) Goes Virtual initiative.

Quotes from Episode

“We talk in circles about (why the) events industry is so important, how amazing we are, how much pressure we can handle, and how many amazing moments we create for our clients. (But) this is not about us. This is about the moments we’re creating for the people.”

“After every disaster (there) will be a Renaissance era. It’s not just about bouncing back but simply the whole rebuilding process after a disaster will be huge. The pandemic has been a big shock but it did show a lot of potential for the virtual space that the industry, honestly, purposely ignored for years.”

-Shawn Cheng

"There's lots of things in the industry that in terms of advocacy and awareness, we find operate in a bit of an echo chamber. So we end up as an industry talking to each other a lot about our role and our significance and our impact but it's really kind of within our industry (and) nobody else knows about it...

So the idea is to create a more consumer-facing documentary that tells the stories of attendees and their lives and how their lives are impacted when they go to events and following to sort of pinpoint the moments at events that make a difference."

-Anh Nguyen

Don’t miss:
- Why there's never been a documentary like ‘Moments That Matter’
- The movement behind the 1001 EventsProfs campaign and Global Events Collective
- How both the public and event planners can benefit from the project
- The biggest challenges getting this documentary made
- A re-assessment of the events industry still dealing with the pandemic

For donations and enquiries, reach out to these channels:
https://1001eventprofs.snoball.events/a/shawn-cheng
https://globaleventscollective.org/
https://www.linkedin.com/company/global-events-collective/
https://www.facebook.com/GlobalEventsCollective
https://twitter.com/GlobalEventsCol
https://www.instagram.com/globaleventscollective/

Connect with Shawn Cheng:
LinkedIn
https://www.eventprofsbreakshit.com/

Connect with Anh Nguyen:
LinkedIn
https://www.sparkeventcollective.com/

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 42 How small destinations can attract incentive groups by thinking out of the box with Alexandria Tomayko

Wed, 23 Jun 2021 07:00:00 +1000

Small tourist destinations can often feel disadvantaged. They have less tourism assets to draw incentive groups which are prized business visitors. But there are ways of attracting incentive groups by using out-of-the-box thinking.

Alexandria Tomayko is a self-described nomadic foodie and sustainability queen, currently based in Bali. Founder and Experience Coordinator of Nomadic Planning, she's been professionally event planning for 15 years including multiple incentive projects. She is also starting an app called Little Black Book Series which will match event planners with more sustainable venues.

Quotes from Episode

“Every space has a very unique thing, whether it’s the story about how it was made or how the land was bought or something like that. So really highlighting this to make it unique because that’s a story and people love a story.”

“How do you want them to feel? As event planners we are basically experts in manipulation. From the lighting in the room to the music, the textures, the food, everything. How do you want them to talk about that experience?”

-Alexandria Tomayko

Don’t miss:
- What inspired Alexandria to enter the incentive travel sector
- Finding your destination’s point of difference
- Tapping and pitching to the right groups
- How to be creative in planning memorable and successful incentive trips
- How small destinations can showcase difference in social media channels
- How to get people interested in your virtual experience

Alexandria’s new app for event planners:
Little Black Book Series

Connect with Alexandria:
LinkedIn

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 41 Replay: Learning from lightbulb moments and being ready for opportunities with Darryl Lovegrove

Wed, 16 Jun 2021 11:00:00 +1000

The way you look at the world can have a profound impact on what you receive from life. Most entertainment acts for corporate events fail to achieve the global success that's been The Three Waiters. What began as an "accidental idea" inspired by The Three Tenors has now been performed about 14,000 times in 90 countries and it's still going strong. What is its secret to success?

Darryl Lovegrove is the show's co-founder whose combination of performance skills and entrepreneurial thinking has made him a popular speaker at conferences. His new book Why Haven't I Heard Of You? provides principles to show you how to keep innovating and learning from popular culture to stand out in today's noisy world.

Darryl is gifting his music for free to buyers of his book.

Quotes From Episode

"I get that not everybody has a bulb moment. Or maybe they do but they don't realise that the way they're thinking about life (means) they've got negative firewalls up so they don't actually see the bulb moments."

"Be as curious as you possibly can. A lot of people are telling you to stop watching the news and don't watch everything on Facebook, don't do this, don't do that. I want you to actually be careful about that... If you're not curious about the world, then what have you got to offer the world?"

"In the audience was a guy called Eugene Cernan who'd been flown in from America because Omega was a sponsor. He came running out afterward and said 'Stop guys!' So we stopped and turned around to see this elderly guy with a suit who said, 'I go to events all over the world and I've got to say that show was the best thing I've ever seen' ... and we said thanks but who are you? And he turns around and there's a big sponsored picture of an astronaut on the moon and he says, 'I'm that guy there'. Eugene was the last man ever to walk on the moon...and he later gave us a whole hour... It was one of the best nights I've ever remembered."

-Darryl Lovegrove

Don't miss:
-The perfect storm that gave The Three Waiters its idea and success
-How Hong Kong's Canto-pop star Francis Yip gave the act one of its top highlights ever
-Performing for The Three Tenors after their last appearance together
-How Rod Stewart and Richard Branson helped The Three Waiters story
-An event night that didn't go as planned
-The importance of a bulb moment and why you may not be having one
-How constant curiosity can serve you

Darryl's book and gift of free songs on purchase:
Why Haven't I Heard Of You? - A Blueprint For Standing Out In A Crowded, Crazy, Changing New World

Recommendations:
Brand Like A Rock Star by Steve Jones

Other authors Darryl recommends reading:
Rod Stewart
Bill Clinton
Andre Agassi
Jim Collins (Good to Great)
Keith Richards
Richard Branson
Rudy Guiliani

Connect with Darryl Lovegrove:
Email: darryl@darryllovegrove.com
www.darryllovegrove.com
www.lovegroveentertainment.com.au

Ep 40: Should you work with a competitor? Part 2 with Mark Goldman

Wed, 09 Jun 2021 07:00:00 +1000

Work with a competitor? It's an idea most CEOs and entrepreneurs shun. In reality, rivals can make good partners in business and this setup can potentially help drive more customers and sales for both parties. But how do we begin and ensure that this collaboration will be efficient and not cause unresolvable conflicts in the long run?

Mark Goldman has been an actor, author, storytelling expert, magician, mediator and psychodrama therapist. He's also been a meeting planner, dance instructor and a New York chef. This variety of roles has seen him work with many teams and different types of people. It's come very useful in his work as a mediator, resolving disputes and helping people avoid conflicts in the first place.

Quotes From Episode

“Your focus is always the competitor, the other guy, the other company. And I think in order to work with a competitor, you have to shift your focus to the customer and what the customer’s needs are.”

“How do you know if they’re not going to mess with you? How do you know that if you go over
there and talk to them, they’re not going to screw you or they’re going to get the better part of the deal? My belief is that if you trust yourself first and ... you can be honest with the other party and begin with a place of trust, that’s where it starts.”

-Mark Goldman

Don’t miss:
- Shifting your focus to the market’s needs
- Combining forces and resources with your rival
- How to negotiate with your competitor
- Understanding and adapting your rival’s practices
- The importance of intent in maintaining a healthy partnership

Mark Goldman's book on storytelling:
Storytelling Tips: Creating, Crafting & Telling Stories

Connect with Mark Goldman:
Email: mark@storytellermark.com
Website: www.storytellermark.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 39 How to resolve conflicts in unconventional ways. Part 1 with Mark Goldman

Wed, 02 Jun 2021 14:00:00 +1000

We don't like it when it happens. But conflict is often unavoidable wherever there are groups of people who need to live or work together over some time. However some conflicts are more difficult to resolve than others, in which case, an experienced mediator can help. Seemingly deep disputes can be healed through unconventional methods like psychodrama and the understanding of space as it relates to connected feelings. Sounds woo hoo? Not when conventional methods have failed.

Mark Goldman has been an actor, author, storytelling expert, magician, mediator and psychodrama therapist. He's also been a meeting planner, dance instructor and a New York chef. This variety of roles has seen him work with many teams and different types of people. It's come very useful in his work as a mediator, resolving disputes and helping people avoid conflicts in the first place.

Quotes From Episode

"Let's say you have a cubicle at work versus an office and that's the place where you have this conflict with John. You shrink and you feel very small because everyone else can hear what he said about you, whether it's true or not and that doesn't feel good. So if I can see that space, then I have a sense of not only what he's saying but how that's affecting you."

" Psychodrama... is action oriented therapy with groups of people. And rather than just talking about what's going on with you, in the group we put into action. It's role playing and we use the audience to take on different roles from that person's life. Very quickly we can get to underneath the cause of the anger."

-Mark Goldman

Don't miss:
-How psychodrama can help resolve conflicts
-How arguments are like the kitchen sink
-Resolution can be reached when people see the bigger picture
-A Japanese principle that can remove the fuel from the fire
-The relationship between your physical space and how you feel
-Conflict resolution for conflict avoiders

Mark Goldman's book on storytelling:
Storytelling Tips: Creating, Crafting & Telling Stories

Also mentioned by Mark:
Amy Cuddy's work on Power Posing. Her TED talk here: https://www.ted.com/talks/amy_cuddy_your_body_language_may_shape_who_you_are?language=en#t-524241

Connect with Mark Goldman:
Email: mark@storytellermark.com
Website: www.storytellermark.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 38 Why thinking like a girl can be a good thing with Dr Tracy Packiam Alloway

Wed, 26 May 2021 07:00:00 +1000

Women form a huge core of the tourism and events workforce. Yet many women still try to be more like men to prove themselves in the workplace. Is it time to challenge long-held beliefs that tend to diminish the way women's brains work?

Dr Tracy Packiam Alloway is an award-winning psychologist, professor and TEDx speaker who has dedicated her career to researching female brain science. On the speaker circuit, she works with Fortune 500 companies and women’s organizations like the National Association of Women Business Owners. Her research has been published in Forbes, Bloomberg and the New York Times and is a regular blogger for Psychology Today and The Huffington Post.

Her latest book is Think Like a Girl.

Quotes From Episode

"Interestingly, a lot of the women leaders that I had a chance to speak with... often have the misperception that they have to be this very transactional, masculine, even aggressive type of leader to be perceived as a good leader."

"A simple tip that I talk about in the book is to put your hand in a bucket of ice (which) introduces a physical stress to your system... And what this does, is it switches your decision-making from the emotional, the hot decision making center of your brain, the amygdala...and this frees up your rational decision-making center, your prefrontal cortex, to weigh out different options."

-Dr Tracy Packiam Alloway

Don't miss:
-How non-verbal miscommunication between genders can cost you a big business deal
-How women trying to compete with men can backfire
-Understanding the functional gender differences in our brains
-Are women's decisions really driven more by emotions?
-How a math exercise and a pencil can also switch your brain
-How women process risk vs payoffs
-Leadership is a style, not a trait

Dr Tracy's book:
Think Like a Girl: 10 Unique Strengths of a Woman’s Brain and How to Make Them Work for You

Connect with Dr Tracy Packiam Alloway:
Facebook: Tracy P Alloway
Instagram: @drtracyalloway
Website: www.tracyalloway.com
Twitter: @Drtracyalloway

Dr Tracy's new app launching soon: Brappy

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 37 How event planners are using Clubhouse and the future of NFTs in events with Rod Vowell

Wed, 19 May 2021 07:00:00 +1000

Clubhouse has announced it will be available to Android users worldwide starting this week, after being iPhone-exclusive for more than a year. How can business tourism and event planners get the most out of it?

Rod Vowell is the Director of Operations at Huddle Agency and founder of the Clubhouse rooms Events Australia and Sustainable Events. He is passionate about creativity, technology and sustainability as the core values of his company. He has spent countless hours in Clubhouse and organised a number of client events on the platform.

Quotes From Episode

"I had the fear of missing out when I first started on it. In my first week, I was on it from dawn to dusk...but I found my niche with sustainability, with virtual events, with tech on there."

"On the incentives side, I think you've got a really big opportunity here....If you're in New Zealand, be the first person on Clubhouse to bungee whilst on Clubhouse...there's nothing stopping you from doing it."

-Rod Vowell

Don't miss:
-What is Clubhouse and why it's a big deal
-How professionals are meeting and networking on Clubhouse
-How Android users will change the app's algorithm
-The FOMO is real on Clubhouse
-How incentive planners, venues and destination bureaus can use the app
-A successful plan for using Clubhouse without losing your sanity

Rod's Clubhouse Rooms:
Sustainable Events
Events Australia

Rod also recommends:
Clubhouse Event Pros

Some of Rod's favourite productivity tools:
iTranslate
Twitch

Connect with Rod Vowell:
LinkedIn
Instagram
Clubhouse: @rodvowell
www.huddle-agency.com.au

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 36 How AI can make you a content marketing machine with Suzette Bailey

Wed, 12 May 2021 12:00:00 +1000

It sounds too good to be true that AI (Artificial Intelligence) can write your content marketing for you. This can be a godsend for small business owners and solopreneurs who are fully aware that visibility is a key part of what builds the know, like and trust factor... but often struggle making the time to create that content.

Suzette Bailey is the CEO and Co-Founder of SimpleMarketing.AI and CEO of Sensory7. Although a bioscience graduate who built a successful multi-million dollar Australian IT company, she found herself struggling when she tried to start a small business. That's when she found her opportunity to fill a market gap helping startups to create content using AI.

Quotes From Episode

"The first reaction (I often get about AI is) that fear factor. But I cut through that by actually getting them to understand and aligning it with the way they work... And then once they start to think of it from that perspective, it doesn't seem so scary anymore."

"AI is the future. We can stick our head in the sand and think it's not going to come... but it is. We already find that it's part of our lives, even if we don't want it to be. And I think part of it is about embracing it and finding out how it can be used well as opposed to trying to deny it, because I think ultimately that's when people can use it unethically without you knowing."

-Suzette Bailey

Don't miss:
-How AI is part of everyday life and you may not even know it
-How Suzette's business idea was born from growing big to small
-What AI can and can't do for your content marketing (but it can do heaps!)
-AI's Got Talent but can it sing?
-Ethical considerations of using AI
-What AI creators are working on to make your work life even more efficient and futurstic

Simple Marketing's website:
simplemarketing.ai

Suzette's recommended AI for creating video:
Vidnami.com

Connect with Suzette Bailey:
LinkedIn
Clubhouse: @suzettebailey

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 35 Events on a mission: taking Korean beauty secrets to the world with Fama Ndiaye

Wed, 05 May 2021 07:00:00 +1000

What if the whole purpose of your events is to educate people in another country but the borders are still closed or conditions on the ground are still untenable? For Fama Ndiaye, the mission remains and the only way forward is to learn to live with Covid.

Fama is the co-founder of Kbeautycon and CEO of Kworld Media. She had plans to launch events around the planet, educating people about Korean beauty secrets, a world she felt was often poorly understood. She reveals her passion for other cultures to appreciate and benefit from the Korean philosophy and study of skincare.

Quotes From Episode

"A lot of people thought that Korean beauty is not for women of colour, period. (That) it's just for white women or Asian women. And I wanted to break that stereotype because it really is all about your skin type."

"A lot of people still don't understand why Kbeauty is so special. In the US there is a big emphasis on makeup (styles). In France, they like natural-looking makeup. The South Korean approach focuses everything on your skin. Your goal is to have perfect skin."

-Fama Ndiaye

Don't miss:
-Fama's international journey that landed her in South Korea
-How South Korean and African cultures are similar
-Why you don't have to follow Korea's famous 10 step skincare routine too closely
-Understanding the little things that make a big difference in Korean skincare philosophy
-The mission to educate the world about Kbeauty through events

Fama's favourite Korean brands:
Real Barrier
Urang

Korean beauty website:
miirobeauty.com

Fama's recommended web resource for an introduction to Korean skincare:
peachandlily.com

Connect with Fama:
Instagram: famaworldvlog
Email: events@kbeautycon.com

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 34 How you can make events sustainability better by not ticking all the boxes with Alexandria Tomayko

Wed, 28 Apr 2021 07:00:00 +1000

Covid has meant a mixed bag when it comes to sustainability in our events. On the one hand, we're printing less promotional stuff but on the other, we're using more disposable cups and masks. Where is the way forward?

Alexandria Tomayko is a self-described nomadic foodie and sustainability queen, currently based in Bali. Founder and Experience Coordinator of Nomadic Planning, she's been professionally event planning for 15 years and is starting an app called Little Black Book Series which will match event planners with more sustainable venues.

Quotes From Episode

"(Ask) what is important to you on a sustainability level because there's four different prongs. Choose one that's really important and stick to that one because it's actually not sustainable to try to be a hundred percent sustainable. You're just going to drive yourself mad. So it's better for you to find the things that really resonate with you at your core and say, okay, this is going to be implemented throughout."

"Don't do cheap swag. We need to stop doing this as event planners. We get a lot of stuff from China and I'm not bashing on China, but these are like plastic, not reusable, a bunch of printed pamphlets that no one cares about that just end up in the trash."

-Alexandria Tomayko

Don't miss:
-How Alexandria's short trip to Bali ended up becoming a long term stay
-Bali's path to post-Covid recovery
-What Costa Rica taught Alexandria about sustainability
-The four prongs of sustainable practice and why you don't need to do them all
-What events can do to improve sustainability
-A new app to match event planners with sustainable venues
-How to watch environmental documentaries responsibly
-Why incentive trips will definitely be back

Alexandria's new app for event planners:
Little Black Book Series

Documentaries mentioned:
Chasing Coral
Seaspiracy

Alexandria's top book and documentaries recommendations on sustainability:
https://blackbookseries.com/world-aquatic-animal-day/

Connect with Alexandria:
LinkedIn

Connect with Adelaine:
Email: uponarrivalpodcast@gmail.com

Ep 33 How to present like your career depends on it with Sam Cawthorn

Wed, 21 Apr 2021 07:00:00 +1000

More than 70% of people fear public speaking more than death, according to the US National Institute of Mental Health. But what is also true is that public speaking or presenting can boost your reputation and open new opportunities for your life and career.

Sam Cawthorn has mastered this art and trained thousands as an international speaker on leadership and public speaking. He is the CEO and founder of Speakers Institute and Speakers Tribe. He is also both a Young Australian Of The Year and Edupreneur of the Year. His new book is People Follow People: The Twelve Characteristics of an Influential Leader.

This is the final of a two-part interview on leadership with Sam.

Quotes From Episode

"Nervousness and excitement is exactly the same biological feeling. The only difference is your breathing. So if you breathe shallow, you're nervous. If you breathe deep, then you're excited. So the bottom line is, change your breathing."

"But my wife, she looks at me and she says, 'Sam, I'm not feeling it'. Do you think I'm going to buy that washing machine? No chance at all. So ultimately as influencers, we are in the business of emotion."

-Sam Cawthorn

Don't miss:
-How Sam turned a personally devastating event into a career with a message
-The choice to bounce forward rather than bounce back
-How the fear of public speaking is actually an act of selfishness
-What the most popular Ted Talks have in common
-Where to find opportunities to speak

Sam's new book:
People Follow People

Connect with Sam Cawthorn and find his resources:
www.samcawthorn.com

Most of the other books mentioned:
Storyshowing by Sam Cawthorn
Think and Grow Rich by Napolean Hill
The Alchemist by Paulo Coelho
Rich Dad, Poor Dad by Robert Kiyosaki
The Five People You Meet in Heaven by Mitch Albom
Outliers by Malcolm Gladwell
The Tipping Point by Malcolm Gladwell
Talk Like Ted by Carmine Gallo

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep 32 How to work with Gen Z as lockdowns end with Sam Cawthorn

Wed, 14 Apr 2021 07:00:00 +1000

As lockdowns ease, a new crop of Generation Zers is joining the workforce without office skills. Yet research* shows 76% of this group expect to receive a promotion within their first year of employment.

Sam Cawthorn is an international speaker on leadership and public speaking. He is the CEO and founder of Speakers Institute and Speakers Tribe. He is also both a Young Australian Of The Year and Edupreneur of the Year. His new book is People Follow People: The Twelve Characteristics of an Influential Leader.

This is part one of a two-part interview on leadership with Sam.

Quotes From Episode

"These are people that have grown up with a device in their hand and the way they can innovate into the workforce is going to be pivotal. I believe in the next three to five years, every single part of our personal and professional lives will have AI incorporated in some way, shape or form. So the more that we actually employ these younger generations, they can help, push the company towards a digital environment moving forward."

"Ultimately people follow people. It is time for people to be recognized because if you're not building your profile then someone else in your industry is and ultimately, before you know it, everyone's now going to listen to them rather than you. And they might not even have as many skills as you, but they were bold enough to build their own profile."

-Sam Cawthorn

Don't miss:
-What the post-Covid Gen Z workforce need from employers to thrive at work
-How Artificial Intelligence will be the new competitive advantage
-How to earn loyalty from your Gen Z workers
-Beware the leader that only has charisma
-The profile economy and why it's not negotiable in today's marketplace

*Research from The Ultimate Guide to Generation Z in the Workplace by Inside Out Development

Sam's new book:
People Follow People

Connect with Sam Cawthorn:
www.samcawthorn.com

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep31 How your pretty website could be losing you clients with Doreen Brown

Wed, 07 Apr 2021 07:00:00 +1000

Websites are often neglected for new content and this could be costing you visitors and clients. Don't make the mistake of putting all your energy into social media and ignoring your online storefront. There are free tools to help you get more visibility in front of your target audience.

Doreen Brown is the owner of Let's Get Visible, specialising in website optimisation and SEO or Search Engine Optimisation. She is passionate about educating small business owners and nonprofits -who usually don't have the budget for big agencies -about getting the best results from their websites.

Quotes From Episode

"Search engine optimization has evolved. It's not about the number of keywords that you have ranking on page one, position one. It's (about) how valuable your information and your content is and matching that with user intent."

"What happens is organizations and businesses will be fixated on this particular keyword that they want to rank number one for. But there's other low hanging fruit that they could be optimizing for and they're missing out on."

-Doreen Brown

Don't miss:
-Doreen's website learnings as she started her own business
-You've launched a website. Why is no one visiting?
-How Google's algorithms have changed over time
-Why being ranked No.1 on Google's first page in a keyword search isn't important anymore
-Optimising for video content

Some of the tools and apps mentioned:
Google Trends
Google Analytics
Google Search Console
Answer The Public
Hot Jar

Connect with Doreen Brown:
Email: hello@letsgetvisible.com.au
Facebook: Let's Get Visible with Doreen Brown
Podcast: Let's Get Visible
www.letsgetvisible.com.au

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep 30 Secrets animals can teach us about working with people with Tom Curtain

Wed, 31 Mar 2021 07:00:00 +1100

Animals can teach us a few things about how teams work and how to bring out the best in people. This is a fascinating area of study demonstrated through the Katherine Outback Experience, a show developed from years in the Australian outback by entertainer Tom Curtain.

Tom specialises in breaking in horses and working dogs that others have found difficult to train. By studying their personalities, Tom works out the secret to getting the best out of each animal and applies the same principles to his team. The lessons make a unique show for corporate events that want a show involving horses, a singer-songwriter and ideas for better team building. Tom has won multiple awards in Australian tourism and for his country music.

Quotes From Episode

"I just think if bosses are aware of how (staff) are feeling, what they could have gone through and even just being an ear or even if colleagues could read other people (and) be a bit more in tune with their body language, the team environment could really click into gear and become more efficient instead of everyone sitting back and doing enough to get by and watching the clock."

"(The horses) all had different personalities and it's just from getting smashed, bitten, kicked, run over, stomped, bucked off, bolting horses. So I'm very lucky to be here, to be honest, but each time I got hurt or injured, I'd try to remember what the horse was doing. It's like a jigsaw puzzle and I'm still trying to piece it together but I think that's just half the challenge."

-Tom Curtain

Don't miss:
-Transforming the way we break in horses for a kinder and more effective outcome
-How observing animals taught Tom ways to get the best out of people
-The journey from difficult business days to having high impact
-Giving back to Australia's rural communities
-What corporates can learn from the Katherine Outback Experience

Never Never Land won CMAA Golden Guitar Awards' Heritage Song of the Year in 2018. Music used with permission from Tom Curtain

Authors mentioned:
Russell Brunson
Gary Vaynerchuk

Never Never Land official music video:
https://www.youtube.com/watch?v=F50bRC77nYE

Connect with Tom Curtain :
admin@katherineoutback.com.au
Facebook: TomCurtainMusic
IG: Tom Curtain Official
www.tomcurtain.com.au

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep 29 Lessons from my events CEO life while raising a young family with Nicole Santer

Wed, 24 Mar 2021 07:00:00 +1100

Running your own company while managing a young family can teach habits that will serve you well into the future. Structure, discipline, flexibility and kindness to self all play a harmonious role for a successful life that might seem otherwise impossible.

Nicole Santer is the founder of event agency Extraordinary Events and the creator of EventBuzz360, a digital platform connecting buyers and suppliers, with another platform being hatched. She has organised large-scale events such as LinkedIn, Harvey Norman and Amazon. Nicole shares tips for young entrepreneurs, her observations of changing trends in the industry, and how she's successfully juggled the roles of CEO and being a mum to two young kids.

Quotes From Episode

"Sometimes you have to take that kind of leap of faith in yourself and go, you know, I think I'm going to be good at this... I think that's the thing for entrepreneurs and especially female entrepreneurs. They never believe that they can do it."

"iIf you go back 20 years ago, what we did as entrepreneurs is to create our businesses and then go and find the customers. Now it's go find the customers, then build it. It's a whole different game."

-Nicole Santer

Don't miss:
-Nicole's success at scoring large-scale event business
-How business is won today (it's not just networking)
-A new platform connecting buyers and suppliers in events
-The juggle is real - life between trips to the airport and the pediatrician.
-Why WFH (Work From Home) needs the same kind of schedule you would give a baby.

Recommendations:
Catch of the Decade: How to Launch, Build and Sell a Digital Business
by Gabby Leibovich & Hezi Leibovich

How to Build an Online Business: Australia's Top Digital Disruptors Reveal Their Secrets for Launching and Growing an Online Business
by Bernadette Schwerdt

Connect with Nicole Santer:
LinkedIn
EventBuzz360

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep 28 Rebooting events tourism in Adelaide amid "through the roof" competition with Damien Kitto

Wed, 17 Mar 2021 07:00:00 +1100

Events are returning but the landscape has changed tremendously with increased competition for the same pie. But while the domestic market has become more crowded as larger destinations shift their focus, competition could be at an all-time high once international borders re-open in more locations.

Damien Kitto is the Adelaide Convention Bureau's CEO, leading the charge for the recovery of business events tourism for South Australia. He is cautiously optimistic about the industry's future but believes Adelaide's size will help it secure more business events ahead of its bigger competitors.

Quotes From Episode

"Being a small city that's open, clean, green and free to move around is going to be really important... we'll see that the rise of global boutique cities like Adelaide are really going to progress and grow and secure a lot more business events in the future."

"Without a doubt (competition) will be harder. Destinations were already cashed-up, there's incredible infrastructure across Asia and the Middle East in particular, winning a lot of international business. With international events now not existing for the best part of two years that competition is just going to absolutely go through the roof."

-Damien Kitto

Don't miss:
-How one successful event led to forming Australia's national space agency
-Can 30 clients bring in A$40 million from Destination South Australia?
-Restoring public faith in the safety of a destination
-How Adelaide's international strategy has changed
-Why competition will go through the roof international borders re-open but it's critical that it does so

Connect with Damien Kitto:
Email: damien@adelaideconvention.com.au

Adelaide Convention Bureau:
www.adelaideconvention.com.au

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep 27 Behind the travel trade (MICE) public relations smokescreen with Martin Donovan

Wed, 10 Mar 2021 09:00:00 +1100

Can you actually trust the reviews you see on hotels, venues and destinations? There's a whole web of players that involve writers, public relations, product suppliers, advertisers, media salespeople and social media influencers that may have a role in trying to influence your purchase decisions for business and travel.

Martin Donovan is the publisher and editorial director of Mix Meetings magazine based in Hong Kong, which covers travel trade activities known in the industry as MICE (Meetings, Incentives, Conferences & Exhibitions). He gives us an insight into what goes on behind the scenes and draws from trends in China that serve as a barometer for the rest of the world.

Quotes From Episode

"What you're seeing in China now is that the netizens are seeing that (some) bloggers are essentially being paid and courted by the industry to say nice things about the industry. So when we come out on the other side of this, there is going to be a kind of sorting out"

"The syrupy press release should hopefully become a thing of the past, once this great reckoning post-COVID happens... you have got a whole community out there who are looking for the facts, as opposed to some kind of smokescreen that's coming over it."

-Martin Donovan

Don't miss:
-How to get publicity for your event in a travel trade magazine today
-Why digital influencer marketing in China isn't working and what it means for the rest of the travel trade world
-Martin's career journey and how jobs in journalism have changed
-Hong Kong and the Greater Bay Area as the next big development for business tourism (and Martin's role in it!)
-Working as a trade journalist through Hong Kong's changing political timeline

Recommendations:
Superpower Showdown: How the Battle Between Trump And Xi Threatens A New Cold War by Bob Davis & Lingling Wei

Connect with Martin Donovan:
www.mixmeetings.com

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep26 Kellene Vaile: Don't get caught out. How prepared are you for life's unexpected twists?

Wed, 03 Mar 2021 07:00:00 +1100

You're prepared for anything and everything... until you aren't. Life can throw us some surprises but you don't have to be a victim of unexpected circumstances. It usually just takes some non-financial investment in yourself.

Kellene Vaile is a preparedness consultant and award-winning marketing strategist. A former editor-in-chief of Monetary Intelligence Magazine, she's made multiple appearances in the media including National Geographic and Fox News for her views on self-reliance both for individuals and corporate organisations. She has taught a course called "Rape Prevention for Couch Potatoes".

Quotes From Episode

"You've got to be humble enough and say, 'Wow, but it's a window, it's not a door'. (But) I'm just so glad I went through that measly little window because it ended up paying off in spades."

"People tell me I can't get better prepared for my business or I can't get better prepared in my life because I don't have enough money. Well, financial preparedness in terms of prioritization is number nine. The first three principles of preparedness... they're free. It doesn't cost you money".

-Kellene Vaile

Don't miss:
-How a small window can turn into your biggest opportunity
-Why our brain can be like the girl who got stuck in the elevator in the World Trade Centre
-Kellene's pantry as her own personal Wall Street
-Personal preparedness makes you un-desperate, which attracts more sales
-Escaping potential rape, thanks to preparedness

Preparedness Resource
Kellene's blog: Preparedness Pro

Connect with Kellene Vaile:
FaceBook: facebook.com/kellene

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep25 Darryl Lovegrove: How Three Waiters took the world's corporate entertainment scene by storm

Wed, 24 Feb 2021 08:00:00 +1100

Most entertainment acts for corporate events fail to achieve the global success that's been The Three Waiters. What began as an "accidental idea" inspired by The Three Tenors has now been performed about 14,000 times in 90 countries and it's still going strong. What is its secret to success?

Darryl Lovegrove is the show's co-founder whose combination of performance skills and entrepreneurial thinking has made him a popular speaker at conferences. His new book Why Haven't I Heard Of You? provides principles to show you how to keep innovating and learning from popular culture to stand out in today's noisy world.

Darryl is gifting his music for free to buyers of his book.

Quotes From Episode

"I get that not everybody has a bulb moment. Or maybe they do but they don't realise that the way they're thinking about life (means) they've got negative firewalls up so they don't actually see the bulb moments."

"Be as curious as you possibly can. A lot of people are telling you to stop watching the news and don't watch everything on Facebook, don't do this, don't do that. I want you to actually be careful about that... If you're not curious about the world, then what have you got to offer the world?"

"In the audience was a guy called Eugene Cernan who'd been flown in from America because Omega was a sponsor. He came running out afterward and said 'Stop guys!' So we stopped and turned around to see this elderly guy with a suit who said, 'I go to events all over the world and I've got to say that show was the best thing I've ever seen' ... and we said thanks but who are you? And he turns around and there's a big sponsored picture of an astronaut on the moon and he says, 'I'm that guy there'. Eugene was the last man ever to walk on the moon...and he later gave us a whole hour... It was one of the best nights ever I've ever remembered."

-Darryl Lovegrove

Don't miss:
-The perfect storm that gave The Three Waiters its idea and success
-How Hong Kong's Canto-pop star Francis Yip gave the act one of its top highlights ever
-Performing for The Three Tenors after their last appearance together
-How Rod Stewart and Richard Branson helped The Three Waiters story
-An event night that didn't go as planned
-The importance of a bulb moment and why you may not be having one
-How constant curiosity can serve you

Darryl's book and gift of free songs on purchase:
Why Haven't I Heard Of You? - A Blueprint For Standing Out In A Crowded, Crazy, Changing New World

Recommendations:
Brand Like A Rock Star by Steve Jones

Other authors Darryl recommends reading:
Rod Stewart
Bill Clinton
Andre Agassi
Jim Collins (Good to Great)
Keith Richards
Richard Branson
Rudy Guiliani

Connect with Darryl Lovegrove:
Email: darryl@darryllovegrove.com
www.darryllovegrove.com
www.lovegroveentertainment.com.au

Ep24 Gabrielle Dolan: Magnetic storytelling in business without the tears

Wed, 17 Feb 2021 09:00:00 +1100

Storytelling in business has become a trendy idea. It could after all, make the difference between whether someone stays engaged with you or tunes out. Or whether they buy from you or pass you off as uninteresting. But navigating storytelling in business may not be as straightforward as you believe.

Gabrielle Dolan is an international speaker on the subject whose clients have included VISA, Amazon and even a US president's foundation. She was awarded the 2020 Communicator of the Year by the International Association of Business Communicators Asia Pacific region. Her new book Magnetic Stories shows you how to use brand storytelling to stand out from the crowd.

Scroll to the bottom for details of a limited-time promotion for her book.

Quotes From Episode

"One of the big reasons we are reluctant to share stories in a business sense is this whole fear of judgment. A lot of people say, 'No one would be interested in my stories because they're normal and pretty boring.' But that's why we're interested in them because they're normal, that allows us to relate to them. So sometimes I think it's a case of getting out of your own way".

"There's a company called Mekong Capital based in Vietnam and they're an investment company. When they pull their potential investors to a meeting, instead of going through PowerPoint presentations talking about how much growth they've had...The CEO actually starts with each one of them sharing a story about the biggest mistake they ever made."

-Gabrielle Dolan

Don't miss:
-Why Gabrielle chose to leave her job to focus on business storytelling
-The Barbie Doll discovery that changed her mind about the company
-How to fix brand reputation when the worst happens
-Why an investment company prefers to talk about its mistakes with potential investors
-Sharing authentic stories in a way that doesn't end in disaster

Recommendations:
The Leader’s Guide to Storytelling - Book by Steve Denning

Connect with Gabrielle Dolan:
Mobile: +61 421 785 358
Email: enquiry@gabrielledolan.com
Website www.gabrielledolan.com

Gabrielle's 7 Day Storytelling Starter Kit

You can pre-order Magnetic Stories at many online bookstores before it is in-store 1 March:

Buy five books and get another copy personally numbered and signed by her.
Buy ten books and receive a signed copy (as above) plus a free ticket to her virtual Your Stories Your Brand two hour workshop on 25th March, valued at $250/ticket.

To receive your free gift, simply buy your multiple copies (five or ten) from any supplier and email your receipt of purchase to Gabrielle Dolan Consulting. Please include your postal address so they know where to send your books.

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep23 Peter King: Hacking an exhibition centre and other un-Conventional ideas

Wed, 10 Feb 2021 05:00:00 +1100

How do you lead a company of more than 900 employees through a pandemic? By taking a back seat... sort of. When Australia's largest convention facility, the Melbourne Convention and Exhibition Centre, was asked to prepare to be a Covid hospital and morgue, it was presented with the darkest vision anyone could imagine for its space.

But almost a year later, the MCEC is thriving with ideas that have come from the ground up, thanks to the leadership of its CEO Peter King. Guiding the center through an unprecedented hackathon to re-imagine its 70,000 square meter space, MCEC is bringing Hollywood movies and digital art galleries into its previously conference-focused spaces.

Quotes From Episode

"We did a huge amount of work in a short space of time to potentially become a 600 bed ICU hospital. Virtually within 24 hours of making that decision, the numbers just flattened a little bit ... and luckily (the government) decided to not go ahead with that and we haven't needed it. But the things we've had to contemplate you could never have dreamt of."

"I look back at this number of times and people deal with it differently. We were all on this difficult journey and even within my executive team at any one time I had people who were really struggling. At the same time, other people were just enthralled by the challenge and that would change again in another month or two."

"I think there is probably a percentage of our industry sitting there going, "God, I just want to get back to business as usual". But I just don't think business as usual is an option anymore and that's why we've chosen to go along a different pathway."

-Peter King

Don't miss:
- The jobs that gave Peter King an outsider's view of the events industry
- Deep-diving with staff for unconventional ideas
- New partnerships that open doors for kitchen staff
- Moving from preparing to be a Covid morgue to a Hollywood movie set
- Leading your people through the mental journey of life and business

Recommendations:
Rocky IV movie

Connect with Peter King:
Email: pking@mcec.com.au

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep22 Chris Zeiher: The Lonely Planet pivots into its new future... again

Wed, 03 Feb 2021 06:00:00 +1100

The much-loved Lonely Planet brand once represented a trusty book to help us navigate our holiday destination. As the internet took over, the company has been challenged to defy a slow death, forcing it to pivot multiple times with new owners and is now taking on its biggest battle of all, with much of travel grinding to a halt.

Chris Zeiher is the Lonely Planet's Asia-Pacific spokesperson who has worked with the company for 15 years. He has been with the organisation since its first pivot when Lonely Planet founder Tony Wheeler sold most of the business to the BBC.

Quotes From Episode

"The interesting thing for us is that the general public have put much more of an emphasis or belief back in printed products."

"It's those kind of ventures that we want to surface and showcase to people and say, there are these crazy, creative, excellent individuals out there giving a really fresh take on the way that they delivered their product. And it makes a real reason to visit."

-Chris Zeiher

Don't miss:
- Slow travel and mind-shifting experiences
- How to impress the Lonely Planet to get a writing gig
- Going digital with a publishing brand
- Book sales are increasing during the pandemic
- Chris’s best assignment with Lonely Planet

Connect with Chris Zeiher
Instagram: @the_cjzeiher
Twitter: @chriszeiher

Books mentioned:
Gourmet Trails Australia & New Zealand
The Perfect Shot

Bradley Cooper as a travel host

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep21 Svetlana Jovanovic: Norfolk Island's quirky appeal for events & tourism

Wed, 27 Jan 2021 06:00:00 +1100

An island business holiday sounds more appealing than ever with low Covid cases and boutique meeting spaces. Even better when the island has a history of convicts, ocean views for every accommodation and quirky residents.

Svetlana Jovanovic is the general manager of The Unique Tourism Collection in Sydney, which has represented Norfolk Island for ten years. She has accumulated a treasure trove of stories discovered over many visits to the island and is convinced this is one of the most underrated opportunities for events and tourism.

Quotes From Episode

"Back in those days when you were really bad criminal coming out of England you went to Sydney first but if you were convicted of rape or murder or something like that you were sent to Norfolk Island,"

"They don't call it fishing on the island, they call it catching because the waters are so abundant that if a fisherman goes out and doesn't catch a fish within five minutes, he or she will declare that there are no fish. That that's how good it is."

-Svetlana Jovanovic

Don't miss:
4.19 - Norfolk Island's fascinating penal history
9.54 - Business events that shine on Norfolk Island
12.00 - Svetlana's personal highlights include a broken rental car
20.34 - Bringing the Melbourne International Comedy Festival to the island
24.34 - Norfolk Island's response to Covid

Connect with Svetlana Jovanovic
Email: Svetlana@UniqueTourism.com
Mobile: +61 414 410 968

Svetlana is reading:
The Land Before Avocado by Richard Glover

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep20 David Beirman: How Covid will change travel in 2021 and why it's different from any other pandemic

Wed, 20 Jan 2021 10:00:00 +1100

The reason why Covid's impact on tourism is different from any other pandemic is a man-made one. In fact, it's a government one. All over the world, lockdown announcements and border restrictions at sometimes short notice has complicated the recovery of travel and events.

David Beirman has studied tourism risk, crisis and recovery for more than 40 years and has dissected the issues surrounding travel and Covid-19. A senior lecturer at University Technology Sydney, David has taken history's perspective to understand the impact of the pandemic and look for opportunities to pivot through case studies.

Quotes From Episode

"You can never assume that the crisis you're about to face is the same as the one that you just came through. So the rules are going to change (and) we need to be prepared as best as we possibly can."

"Because it's global and because resolving the problems from the crisis depends so heavily on government regulations, the recovery is going to be slower than if it was just market driven."

-David Beirman

Don't miss:
6.33 - Vaccines will change the travel game but may not be as quickly as hoped
16.07 - Movies cancelled on airlines
20.31 - What makes this crisis different from its predecessors
34.17 - Travel will be like the 1950s...only for the rich
41.53 - Opportunities exist for destinations and operators who position themselves right

Connect with David Beirman
david.beirman@uts.edu.au

David's book:
Tourism Risk, Crisis and Recovery - A Thematic Approach (2021) by David Beirman. Sage Publications, London.

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep19 Jessie Heng: Pivoting with tech didn't work for us. Here's what we're doing instead.

Tue, 29 Dec 2020 23:00:00 +1100

Much of the applause this year has gone to travel trade players that used technology to re-purpose their services to keep their clients engaged. But technology hasn't been everyone's saviour.

Jessie Heng is the regional director of Singapore-based MICE Maestro who's connected a few dots and sees the mental wellness sector as a viable market for her travel trade company.

Quotes From Episode
"The Red Ocean is where the market is very saturated, where everybody is looking at the same pie for the longest time and trying to reinvent themselves within that Red Ocean. The Blue Ocean is the place where there isn't really a lot of competitors and it's certainly a new market."

"I've managed to move into a blue ocean that I found in the mental wellness industry. I think there's a lot of potential here where I can still continue my passion and build my goals within a new industry."

Connect with Jessie Heng
MICE Maestro: micemaestro.com
Healing Mind Haven: healingmindhaven.com

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep18 Yento Chen: How I survived 2020 and found my pivot for my incentive travel company

Tue, 22 Dec 2020 23:00:00 +1100

Sharing the highs and lows of running an incentive travel business in Jakarta this year, Yento Chen talks about his crisis point and the idea that saved his company from going under.

Yento Chen is the CEO of Destination Tour in Jakarta, a company he founded in 2015 specialising in events and incentive travel.

Quotes From Episode
"Emotionally this year has been really hard. I've never experienced this in my life. The months that were darkest for me was April to June".

"For the first time, I brought my family out of the house. We went to the zoo and I saw so much life in my kids. When I saw their faces I thought, we need to make friends with this pandemic".

Connect with Yento Chen
Instagram: @yentochen
Website: destinationtour.co.id

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep17 Mariska Kesteloo: Influencer Marketing in business tourism and riding the roughest year

Tue, 15 Dec 2020 23:00:00 +1100

Mariska Kesteloo is on a mission to raise awareness about the mostly untapped potential of using influencer marketing in the business events tourism space.

She creates B2B influencer marketing campaigns for suppliers including hotels, and convention bureaus in the meetings & events industry.

But this pioneer was herself thrown a new curveball this year, as if Covid wasn't enough. Mariska talks about her heart-wrenching journey that's changed her and even improved her business.

Quotes From Episode
"There's a younger generation entering the workforce that has grown up with social media, it's a part of their lives and I think we must not underestimate that and the younger generation is now making decisions about major conferences."

"It's been a hell of a year, I never cried in my life as much as I have this year... But I wanted to share (my story) and I'm so thankful that I did because apparently many more people are suffering than I thought."

Don't miss:
6.08 - How a business tourism influencer is different from other marketplace influencers
8.42 - The nuts and bolts of a partnership with an influencer
11.10 - What's the difference between ambassadors and influencers for convention bureaus?
13.07 - The missing segment in many CBs strategies
21.42 - Measuring outcomes with influencers
34.17 - Influencer marketing at no extra cost
37.44 - The big curveball that changed Mariska and her business

Connect with Mariska Kesteloo
LinkedIn: linkedin.com/in/mariska-kesteloo-influencermarketing/
Instagram: instagram.com/mariskakesteloo/
FaceBook: facebook.com/mariska.kesteloo
Website: wordofmice.com/

Other Links Mentioned:
Episode 11 Karen Bolinger: What crisis has taught me as a CEO

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep16 Scott Aaron Pt2: LinkedIn secrets for connecting with your target audience

Tue, 08 Dec 2020 23:00:00 +1100

Scott Aaron's business took off when he started using LinkedIn to find people who needed what he had to offer. After teaching his friends how to do the same, the business coach and LinkedIn master now teaches a repeatable method for generating successful leads. Some of his advice runs contrary to popular wisdom in the LinkedIn space!

This is Part 2 of my interview with Scott, where he does a deep dive into LinkedIn's do's and don'ts, and survives LinkedIn purgatory to tell the tale.

Quotes From Episode

"The longer people wait to get off Facebook and Instagram and get onto LinkedIn, they're going to miss the boat. Between 2019 and 2020, 8.7 million Millennials are now populated on the LinkedIn platform, which means almost 12% of the LinkedIn population is now of millennial age, which also tells you, they are also sick and tired of the song and dance of Facebook and Instagram."

"People ask me all the time Scott, do I need two different profiles. No you don't".

-Scott Aaron

Don't miss:
3.30 - The LinkedIn potential you didn't know about
7.59 - The SEO that's embedded in your profile
8.37 - Two buckets for meaningful connections
9.41 - The right and wrong way to send a connection request
20.23 - Should you have two profiles if you have two businesses?
24.06 - What is LinkedIn purgatory?

Connect with Scott Aaron
www.linkedin.com/in/scottaaroncoach/
Instagram: @scottaaronlinkedin
www.linkedleadsgeneration.com

Download Scott's free Perfect Profile checklist for LinkedIn here:
www.scottaaron.net

Ep15 Scott Aaron Pt1: Creating multiple streams of income

Tue, 01 Dec 2020 23:00:00 +1100

If you've lost your job recently you're probably wishing you had built more sources of income. But it's not too late to start and with the right advice, you'll build the right foundations for success.

Scott Aaron was forced to find ways to earn money to pay off massive debts. What he learned has helped hundreds find their own path to gaining financial security. Today, he is a business coach, speaker, award-winning online marketer and a LinkedIn guru.

In Part 1 of this interview, he shares his story of navigating through personal crisis and discovering income-making strategies along the way.

Quotes From Episode

"Everyone knows that multiple streams of income makes sense. But there are so many different ways to create money."

"Wallace goes on to say, instead of living in a world of competition and comparison, instead, live in a world of creation and collaboration. So it got me thinking, the way that you create is the same way that you collaborate. It comes back to connecting."

-Scott Aaron

Don't miss:
2.28 - The personal pandemic that found Scott in massive debt and his turning point
14.50 - Finding his perfect trio for his business
23.49 - Attracting the right people to help you build an online business
27.56 - How do you choose which online marketing business?
35.45 - Things to consider in balancing a full-time job and managing a side hustle

Connect with Scott Aaron
www.linkedin.com/in/scottaaroncoach/
Instagram: @scottaaronlinkedin
www.linkedleadsgeneration.com

Download Scott's free Perfect Profile checklist for LinkedIn here:
www.scottaaron.net

Ep14 Randolph Koh & Mint Leong: Pungent durian fruit attracts incentive travellers

Tue, 24 Nov 2020 23:00:00 +1100

Can Malaysia's pungent, gassy durian be an incentive travel attraction? Durians are not for the faint-hearted tourist, its smell having been likened to gym socks with a hint of garlic. Yet visitors are timing their travels around the fruit's season and companies are paying big bucks for their top staff flying in to enjoy the fruit.

Note: This interview will appeal more to durian fans and listeners comfortable with the Malaysian accent.

Randolph Koh is a durian connoisseur who only buys durians by the truckload and only when it meets certain conditions.

Mint Leong is the founder of Sunflower Holidays in Kuala Lumpur, specialising in incentive trips and tailor-made tours.

Quotes From Episode

"It is very strange, no matter what the smell, especially if you put it in the fridge, no matter what kind of durian (it is) you eventually will think that it is some kind of gas leak because it is actually gas."

"Once they tasted our Malaysian durian, they were hooked on it. I had a Japanese friend who (jokingly) told my durian supplier that he was a drug dealer."

-Randolph Koh

"They were so surprised to see the durian hanging on the tree, they just took a lot of photos. We got some durians from the orchard and set up a very simple table and put some mats on the ground, helping them to open up the fruit ...This is how I started and the feedback was so good, we began to introduce it to incentive groups."

"The largest (incentive) group that we've arranged for durians is about 5000 people at one time. We (had to collect) the durians from everywhere."

-Mint Leong

Don't miss:
- Why durians are such a polarising fruit
- Lethal combinations
- Marrying Malaysian durians with technology has changed the export game
- Creating durian incentives for 5,000 Chinese visitors
- Glamming up the durian experience
- Malaysia's mind and lung flushing activities

Places Mentioned:
>Randolph Koh
Kuala Krau, Pahang for Musang King
Nibong Tebal near Penang for Black Thorn
(Note Bagan Serai was mistakenly mentioned instead )

>Mint Leong
Various orchards in Bentong, Raub
Turtle conservation in Kemaman, Terengganu
www.turtleconservationsociety.org.my/
Sunflower Holidays (Malaysia)
www.sunflowerholidays.com/en/home/

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep13 Karen Yue: Lessons learned from Covid & the future of publishing

Tue, 17 Nov 2020 23:00:00 +1100

Hindsight can teach us a few things - Karen Yue has seen event businesses adapt their game and observed common traits in leaders who succeed. She also explains why she's optimistic about the future of travel trade publishing and has a few words of advice for writers starting to look for work.

Karen is the Group Editor of Singapore-based TTG Asia Media, heading a team of almost 20 editors, reporters and correspondents across Asia-Pacific. She also leads TTG Content Lab, a division that supports industry stakeholders in their content creation across multiple platforms.

Under her charge, TTGmice features won PATA Gold Awards’ Travel Journalism for Business Articles in 2011, 2013, 2014, 2018 and 2020.

Quotes From Episode
"(With) leaders who have been able to pivot and to move ahead, the one common trait they all have is that they are not afraid of making changes. I think as individuals, when we worry too much, we overthink things and don't move."

"It's funny because every time I talk to the industry, they all want to know where they can take case studies from, to see how recovery could be for them. And everyone would look to China but really, China's a whole different game."

"What we're seeing (in publishing), even before the Covid pandemic is that yes, traditional advertising has gone down. But advertorials have gone up. Unique ways of communicating via print has gone up."

-Karen Yue

Don't miss:

5.19 - Everyone is watching China's recovery for events

8.39 - Can we take a cue from Europe?

12.43 - Advice for writers wanting to get started

13.51 - The future of trade publishing

18.40 - What successful company leaders have in common

Resources or Links Mentioned
Mix Meetings magazine:
mixmeetings.com/
Biz Events Asia:
bizeventsasia.com/
CWT travel management blog:
news.mycwt.com/
Amex Global Business Travel blog:
www.amexglobalbusinesstravel.com/the-atlas/
Amex Global Business Travel advisory:
travelvitals.amexgbt.com/

Find Karen Yue's work on TTG Asia:
TTG Asia:
www.ttgasia.com/
TTGmice:
www.ttgmice.com/

Contact Karen Yue:
LinkedIn
www.linkedin.com/in/karenyuesf/

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep12 El Kwang: The inside-out approach to pivoting your business

Tue, 10 Nov 2020 23:00:00 +1100

What can cooking teach us about managing expectations of ourselves when the world around us is shifting? Apparently, quite a few things like gaining confidence in new skills we didn't think were important before. El Kwang shares life lessons from his cooking experiences as well as his inside-out approach to pivoting his business after being hard-hit by Covid.

El is the founder-CEO of consultancy firm Untangled and owns two brand experiences -Biz Events Asia and U Agency. He's also a board director on the global network of incentive travel professionals SITE.

Quotes From Episode
"I think COVID has broken the spell of our crave for external approval because it really broke the transactional relationship. And it also allows us to focus on who we choose to listen to nowadays when it comes to constructive criticism."

"Don't assume that you always have to lead. I think that if you have a diverse team of people with different life experiences, not just in age or race, but diverse in life experiences you can tap on to that."

"I would suggest that for any collaboration to start, to start talking about the ugly. For example, what if we disagree? What is our exit strategy if it doesn't work... and things like that so that if anything positive happens, it's a bonus."

-El Kwang

Don't miss:

5.35 - El's inside-out approach to transforming the business

12.55 - Leaders can take a break when the team is diverse

17.50 - The evolution of incentive travel

21.07 - Mental fitness vs mental health

24.27 - Building margin into your day

26.52 - Thinking through your collaborations

Resources or Links Mentioned
Biz Events Asia
BEA Inspiring Conversations
www.bizeventsasia.com
Unleashing Brilliance podcast by Janine Garner

Contact El Kwang:
el@untangledgroup.com

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep11 Karen Bolinger: What crisis has taught me as a CEO

Tue, 03 Nov 2020 23:00:00 +1100

Crisis or tragedy can strike while you're at the top of your game. While Covid 19 has been a shock to many, some have weathered the storm more easily because they've become more resilient. But is resilience something you can build?

Karen Bolinger experienced tragic losses during her most successful years as CEO of the Melbourne Convention Bureau. Under her leadership, the MCB achieved its most successful years on record, including Victoria's highest ever economic contribution of A$500 million in one financial year. But these were also some of her darkest personal days.

Karen talks about how she got through the pain, as well as the strategies she and her team employed to put Melbourne on the map for business events tourism and exponentially grow its revenue.

Quotes From Episode
"I'm at the top of my game. Is this career suicide, pardon my pun, or should I continue on and just, you know, get over it?"

"I think with 'CEO' when you get into that job title, sometimes you live for the title versus actual life and I've realized that you know, a title's a title. There's so much more to life. And if people want to be my friend because of my title, then they're probably not my friend."

"The future of work starts to dictate that we'll use technology very differently. Will we be going back into offices anymore? There could be an opportunity to create more meetings with that instead of being in offices. It might be more regular meetings, but what kind of environment will they be in?"

-Karen Bolinger

Don't miss:

2.05 - How to be a triple threat CEO in business events

2.38 - Three components in a successful team

6.39 - How Karen and her team exponentially grew Melbourne's business events tourism industry

16.48 - The five phases of recovery (crisis management)

22.16 - The tragic loss that turned Karen's world upside down

38.01 - Is resilience a personality trait?

45.40 - Managing Asia-Pacific

Resources or Links Mentioned
PCMA's Convening Asia-Pacific Forum (10 Nov)
www.pcma.org/event/convening-asia-pacific-2020-global-recovery-forum/
PCMA industry trends reading:
www.pcma.org/convene/
Melbourne Convention Bureau:
www.melbournecb.com.au/

Further Reading
Inc Magazine:
www.inc.com/
Forbes (Asian edition):
www.forbes.com/home_asia
RMIT:
(Link TBC)
McKinsey Reports:
www.mckinsey.com/featured-insights

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep10 Janet DeNeefe: The Ubud Writers Festival re-writes itself

Tue, 27 Oct 2020 22:00:00 +1100

It's deja vu for the Ubud Writers Festival which was born to rebuild the tourism economy after a crisis. Instead of cancelling, this year's festival called KEMBALI 2020: A Rebuild Bali Festival offers the event's broadest and most diverse lineup of some of the world's most celebrated writers, artists and cooks.

Janet DeNeefe is the founder and director of multiple hospitality ventures in Bali, a massive foodie and book lover. She started the Ubud Writers Festival in response to the 2002 Bali bombings and later the Ubud Food Festival in 2015.

Quotes From Episode
"I was telling staff since March that we have to go online and because I was in Italy in February, so I can see the full effect of this tidal wave coming towards me like... I just thought holy mackerel, this is bigger than I imagined. So I came back from Europe and said to the team, we have to go online (and) I think they were just in a state of shock ... But it's very exciting too because it's all, new technology."

"Another beautiful story is this weaving in Pejeng, they sort of dusted off the looms and decided to start weaving again. So we went to visit their little cottage industry and it was quite extraordinary because the age of the weavers started at about 25. I've never seen that before in 30 years, never seen young women at the looms."

-Janet DeNeefe

Don’t miss:

2:23 - Why this pandemic is completely deja vu in Bali

4:30 - How the Balinese are pivoting

5:45 - Sourdough bread adventures

9:01 - Re-imagining Bali after Covid

13:12 - Why Janet didn't cancel the festival this year

19:21 - How the program is different this time

20:53 - An unexpected Covid outcome with young Balinese weavers

31:58 - Janet's annual holiday in a pirate ship

Resources or Links Mentioned:
www.ubudwritersfestival.com
www.ubudfoodfestival.com
casalunabali.com

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep9 Morris Miselowski: Innovating our way through the pandemic

Tue, 20 Oct 2020 19:00:00 +1100

"You should never let a good crisis go to waste," is a saying that's being quoted often in the pandemic. Covid 19 has forced us to embrace innovation and technology at speeds we weren't prepared to do before, making us more nimble for the changes to come.

Morris Miselowski, business futurist, founder and lead strategist at Eye on the Future, talks about how inventions that were previously discarded have now been retrieved from the bin and used to create experiences.

Quotes From Episode
"I remember really uncomfortable experiences in America and other places where the culture is, if you don't like the speaker you just literally get up and walk out. I'm saying that because online has the same issues as offline, or on stage, or in physical spaces. We are part of the attention economy. What we're doing is competing for people's attention."

"This year, we have honestly gone into a black hole and we will come out five to 10 years ahead. We don't need to convince an audience anymore that there is a physical and digital reality to this world."

"There's been billions of dollars spent in... events, hospitality and tourism to get the digital virtual conference working better than it has before. And then the next 12 to 18 months, we will see some huge evolutions in the technology that allows this thing to be different from today, but it's still human to human."

-Morris Miselowski

Don’t miss:

2:16 - Morris's learnings as a teen entrepreneur

9:54 - Improving revenue from virtual events

13:46 - Lessons from Blockbuster, Netflix and Spotify

16:01 - Is Zoom fatigue a problem?

21:48 - Future tech in events like holograms, augmented reality and virtual reality tools

23:20 - Reimagining events and experiences

32:48 - What is revenge staying?

37:51 - Different dynamics in Asia vs Australasia

39:28 - Will handshakes die?

Resources or Links Mentioned:
http://www.morrisfuturist.com/
Morris's Innovation Hack Program:
http://www.morrisfuturist.com/project/7-step-toolkit/

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

Ep8 Hannah Pearson: Region updates and how travellers will become even more last-minute

Tue, 13 Oct 2020 01:00:00 +1100

It's been a whirlwind few months since Covid hit early this year. Six months on, the Asia-Pacific region seems to be operating in a two-speed recovery mode as countries deal with the pandemic, presenting challenges to travel re-starting in many destinations.

Hannah Pearson, director of Southeast Asian travel consultancy Pear Anderson, shares her observations of developments in the region and how Covid has hit event and travel planners.

Quotes From Episode
"It's been a complete shift. You know I've been someone who used to be out... on sales calls every day, meeting people and so from going (from) that to just being at home, trying to arrange video conference calls, it was a real shock."

"I think we're going to see more mono destinations as well with people feeling safer in a way, to just limit their exposure to lots of destinations by staying in one, whereas before in the Southeast Asian market they tend to like to visit multiple destinations within one trip.

"And I think people are going to become a lot more last-minute. The Southeast Asian market anyhow is already a last-minute market. So it becoming even more last-minute is quite a frightening prospect I'm sure for corporate travel planners because these are not easy things to put on... they're going to be looking for flexibility.

-Hannah Pearson

Don’t miss:

1:40 - How Hannah landed in Kuala Lumpur to head her own agency.

8:32 - The pandemic's impact on her business

14:57 - How many border restrictions seem to be chiefly motivated by politics

17:43 - How Asia perceives travel safety to Australia and New Zealand

21:15 - Using a hologram in an event

24: 11 - Trends for group travel vs FIT

25:45 - Digital needs for Muslim Travelers

Resources or Links Mentioned:
Pear Anderson coronavirus travel impact dashboard: https://www.pearanderson.com/coronavirus/
Sign up for Hannah's weekly SEA travel reports: https://insights.pearanderson.com/sea-covid-summary
The South East Asia Travel Show: https://www.theseasiatravelshow.com/

UNWTO dashboard: https://www.unwto.org/unwto-tourism-dashboard
Sojern travel data dashboard (Asia-Pacific): https://www.sojern.com/covid-19-insights-apac/#report
ForwardKeys global recovery dashboard: https://forwardkeys.com/global-recovery-dashboard-with-powerbi/

Connect with Hannah:
https://www.linkedin.com/in/hannahfpearson/

Connect with Upon Arrival:
Email: uponarrivalpodcast@gmail.com

If you enjoyed this episode and it helped you in any way, please let me know. Hit the subscribe button and leave me a rating and review/comment. Also please share the episode so we can reach more people!

Ep7 Georgie Stayches: Your messaging needs to match where your audience is emotionally

Tue, 06 Oct 2020 22:00:00 +1100

There's more to communication than you might think. We live in a world where content needs to be created in a hurry. But are we hitting the wrong notes when we do, especially during the pandemic?

Taking us through some points for consideration is Georgie Stayches, Founder and Chief Engagement Officer at Fetching Events & Communications. She's a respected expert on visibility, messaging and creating events with purpose.

Quotes From Episode
"I'm conscious at the moment that people are exhausted... I guess the key thing would be, don't project what you're personally going through, through your communications."

"I knew from my experience that behaviours would change. I looked at previous epidemics... then looked at what the research was around how people felt about coming back to events."

-Georgie Stayches

Don’t Miss:

2:41 - How Georgie ended up doing events as a profession.

5:39 - The low and high points in her career in building her company.

12:02 - How the pandemic changed Georgie's business.

19:47 - The new world of events or communications is going to look different.

27:26 - How comfortable will people feel about coming back to events?

Resources or Links Mentioned:
Find blogs, insight interviews and webinars at http://www.fetchingevents.com.au

Connect with Georgie:
https://www.linkedin.com/in/georgie-stayches-79805225/…

Connect with Fetching Events:
Instagram: https://www.instagram.com/fetchingeventscommunications/
FaceBook: https://www.facebook.com/FetchingEventsandCommunications
YouTube: https://www.youtube.com/channel/UCeVFhrc4tGWuc6yco6akldg

Ep6 Karen Bolinger: Hybrid models still need to start with the customer in mind

Wed, 30 Sep 2020 05:00:00 +1000

Karen Bolinger is the Asia Pacific Managing Director at PCMA, the Professional Convention Management Association. She put Melbourne on the map for business tourism, delivering the city's most successful years on record.

Karen connects most actively on LinkedIn and Twitter.

Contact Upon Arrival at uponarrivalpodcast@gmail.com

Ep5 Karen Yue: Your team is your first priority

Wed, 30 Sep 2020 04:00:00 +1000

Karen Yue is the chief editor at TTG Asia Media. Business tourism title TTGmice won several PATA Gold Awards for business articles under her charge.

Karen shares frequent industry updates on LinkedIn. TTG's titles include TTG Asia and TTGmice www.ttgasia.com, www.ttgmice.com

Contact Upon Arrival at uponarrivalpodcast@gmail.com

Ep4 El Kwang: Always be prepared for change

Wed, 30 Sep 2020 03:00:00 +1000

El Kwang is the founder and CEO of the consultancy firm Untangled, and owns two brand experiences -Biz Events Asia and U Agency. He's also a board director on the global network of incentive travel professionals SITE.

El's website is bizeventsasia.com or email him at el@untangledgroup.com

Contact Upon Arrival at uponarrivalpodcast@gmail.com

Ep3 Hannah Pearson: More important than ever to stay informed

Wed, 30 Sep 2020 02:00:00 +1000

Hannah Pearson is the founder of Pear Anderson consultancy in Kuala Lumpur and co-host of the South East Asia Travel Show podcast.

She produces a weekly report on COVID-19's impact on Southeast Asia's tourism industry.

Her website is http://www.pearanderson.com/

Contact Upon Arrival: uponarrivalpodcast@gmail.com

Ep2 Morris Miselowski: We get tripped up if we focus on the how

Wed, 30 Sep 2020 01:00:00 +1000

Morris Miselowski is a business futurist to the travel industry and Australia’s first and only futurist in the Einstein 100 Genius (G100) alumni, an honour he shares with Barbara Streisand. He's also an Adjunct Industry Fellow at Griffith University.

Find all things Morris at www.morrisfuturist.com

Contact Upon Arrival: uponarrivalpodcast@gmail.com

Ep1 Georgie Stayches: Don't move on without grieving lost business first

Wed, 30 Sep 2020 00:00:00 +1000

Georgie Stayches is the Founder and Chief Engagement Officer at Fetching Events & Communications. She's a respected expert on visibility, messaging and creating events with purpose.

Georgie's website is www.fetchingevents.com.au where you can find blogs, insight interviews and webinars.

Contact Upon Arrival: uponarrivalpodcast@gmail.com

Welcome to Upon Arrival

Thu, 17 Sep 2020 17:00:00 +1000

Upon Arrival is a podcast about creating unforgettable travel and event experiences for corporate clients. It’s also about finding where the success stories are during Covid times, sharing notes, learning new ways of doing things and even discovering new destinations and experiences that might not otherwise have been considered.