This is a bittersweet episode as your two faithful vacation rental podcasters call it a career for their podcast.  This is the final edition of The Vacation Rental Manager's Podcast with Sarah and T.

Episode 180 concludes the journey for this medium but Sarah and T have things in store.

Listen to them talk about the highlights of 8 years of podcasting and see what the future holds for Sarah and Tim.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

They are back, and better than ever!  Sarah and T recently made an appearance at the VRMA International Conference and reprised their very popular "Conference Takeaways with Sarah and T" session.   Hear the live recording of the conference session that took place in Phoenix at the end of the VRMA Conference and make note of these business changing ideas that came up.  36 attendees share their one thing that will pay for the cost of the conference!
In the Not So Hot Off The Press, But Definitely Happening segment Sarah and T share a recent article from PhocusWire that outlines a new program from Airbnb that allows for co-hosts on their properties, but the key is the co-host can't be a professional vacation rental manager. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

After 7 years, Sarah and T are publishing what you have never heard before.  Our goofs, gaffes and general flub ups.   This shows you a behind the scenes look at what it takes to put together a flawless episode.   
 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this edition of the Vacation Rental Manager's podcast Sarah and T turn the microphone over to the audience to reveal the favorite episodes of all time.  Whether you are a new listener, or have been with the dynamic duo since day one this edition of the podcast will take you back to the best this podcast has to offer.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T have opened the phone lines once again to their loyal (and brave) listeners.   This time we share crazy stories that have happened in our rental properties.  Be prepared to be amazed and amused by these stories.   Be advised some of the content is not appropriate for younger listeners!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T tackle the question of how to breath energy into professional conferences in the Vacation Rental Industry.   In response to three listener questions our two intrepid hosts hit the subject head on and offer great insights into what they think makes an outstanding professional conference.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In one of the most popular formats of this long running podcast, Sarah and T have opened up the show to the listeners.   Today's podcast offers a wide range of questions which are thought provoking.   We are sure you will get many takeaways from this episode.

Topics covered include: 
- what supplies VR companies should provide
- terms you use - STR vs. vacation rental, etc 
- after hours coverage
- cancellation policies
- accessiblity
- working with Realtors
- OTA success
- budgets for new homeowner acquisition

and more! 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Be prepared to be Amazed!   In this episode of your favorite podcast our two intrepid hosts unveil what A.I. can do for you.   Spoiler alert, it can do a lot!   Meaghan Moylan is using A.I. more and better than most in the vacation rental business and she is the guest on today's episode.  Meaghan shares her tips and tricks about how to use AI to help you save time and make more revenue. 

Thank you to KeyData for sponsoring this gem! 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This episode brings you the one and only John DiJulius.   He has a new book and our hosts have an advanced copy of this revolutionary release.   Get ready to write as John covers The Great Resignation, What really motivates employees, How to properly onboard a new employee, Radical interviewing techniques, and how to keep all stars for life.   You will learn a lot and earn a lot by listening to this episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week Sarah and T reprise an episode from 5 years ago that is just as relevant today as it was when it first aired.   Carl Shepherd,  one of the co-founders of HomeAway (now Vrbo), was interviewed by Sarah and Tim in the fall of 2019.   The interview was wide ranging and filled with predictions about the future which have all come true.   Many consider this the best episode in the history of the program.   Sit back and listen to one of the true visionaries in the industry give a great rundown on the history and future of vacation rentals. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and Tim cover all you need to know to set up a proper budget for your vacation rental company.   This episode is a must listen for any company owner that is not currently using a budget, or the company owner that wants to improve their current process.   Two of the true experts on this subject give all of their secrets of this critically important component of running a successful business!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T interview one of the customer service giants.   A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode.
Learn the true meaning of the word Fine.   Learn the 5 steps of how to get better at customer service.  And, learn why the worst trained staff person on your team is the standard you set on customer service.   Get a pen and paper ready because this episode is chock full of takeaways for you and your business.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Logistics, the mere mention of the word brings fear to some vacation rental managers.   Scheduling cleans, inspections, maintenance, getting the property ready for the next guest and providing all of the arrival amenities is no joke in the vacation rental business.  In this episode Sarah and T talk to Max Farley of Sojo about how to improve logistics for your firm.   Lots of great ideas and takeaways are in store.  In Not So Hot off The Press But Definitely Happening Sarah and T reveal the top 3 shows of 2023.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Your Christmas present from Sarah and T is an episode that gives all of the takeaways from the recent Vacation Rental Women's Summit & the DARM (Data and Revenue Management) conference that was held in Nashville, TN in early December.  Sarah was there with a microphone in hand to get all of the best takeaways from the conference attendees.   In the news segment, Sarah gets a big surprise at the conference.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode we have a familiar name - DiJulius.   This time it is Cal DiJulius who is John DiJulius' son and an expert on the motivations of Millennials and Gen Z workers and why it is important to understand those motivations.   This is a fascinating look at what our employees are thinking and what motivates them.   A great conversation with a well informed guest.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T are back with another great content episode.  This week our two hosts interview Matt Durrette of Cozi Vacation Rentals in Texas. Matt has adopted the EOS platform to run his business and he shares all of his secrets with us on today's episode.  In addition find out how Matt has leveraged his brother in Honduras to help his business.   This one is a can't miss episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T take on the topic of e-mail blasts.  Are you doing them?  Are you doing them effectively?    How do you know?  14 specific points are covered in how you can crush your next effort and know exactly how well you did.

1) Build up your email list & segment - all previous guests list, potential guests, by season, by type of property, etc. 

- Every single email you get should be added to a list and segmented.  I recently stayed in a VR with a company. After we booked, they kept sending us promotional emails. Made me wonder if we had a booking! Make sure your upcoming guests aren't sent an email that you are now offering 40% off! 

- Booking Anniversary to previous guests on their booking date from last year

- Type of properties, size of properties, season they visited only?

2) Consistent (so you're there when it's time to book) - top of mind. Only way to pull this off is to make your emails interesting/professonal

3) Frequency of sending - at least once a month, ideally once a week (TIM & SARAH DISAGREE)

4) Not Always a Sales Email - way too many VR emails are like this "20% off for next week!" - think about your own perspective when you get an eblast.

5) Types of eblasts - introduce a new property (attracts Lookie Loo's), newsletter format - new restaurants/activities in the area, Resort developments (new gondola), groups of properites/themes, Snow alerts, local partners (make sure you show them they were included), booking anniversary, ...others, TIM? 

6) Professional looking, template so recognizable (idea - personalize by showing a person from your team at bottom), highlight properties at bottom, social links, videos, other examples

Paul Hanak from ICND says open rates don't matter! Listen to his reasoning mid-podcast. 

7) Call to Action - we always had "book direct & save" at bottom of every single email. 

8) Lots of links! Link logo and photos too

9) Always include all owners on your emails

10) Tracking code to conversion! Follow by email monthly - this is the WHOLE POINT. Don't send an email without tracking conversion. 

11) A/B testing - most platforms easily allow you to test everything from subject lines to send times - utilize it!

12) Stop gathering emails from "contests" just to have a bigger list. We've tested it! They signed up to win a contest, not to engage with your brand. Open rates are poor, so you wind up paying for all these extra emails without any payoff. Quality over quantity. 

13)  Subject Lines are the name of this game. Without a good subject line that captures attention and creates curiosity, that email won't even be opened.  Need some inspiration? Just google "Good email subject lines" and ask ole chatGPT.

14) Check and recheck for spelling/grammar errors - everything speaks! (sarah example of "piece") 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Again this year Sarah and T have come through with their signature episode.   The VRMA Conference takeaways has become an annual must listen to podcast.  This year Sarah and Tim talk to more than 30 participants at the conference held in Orlando about what was hot, and what was not at VRMA.   

Some of our special guests include: 

Paul Faringham

Norman Lee 

Sherry Thompson 

Mary Beth Miles 

Clayton Kagi 

Yael Lederman 

Lauren Smith 

Miles Chew 

Lino Maldinado

Matt V from Cleveland Reasearch

Kayla Reed 

Tyann Marcink

Al Furlone

Brian Olson

Melaine Brown

Tiffany Moss

Valerie Gangas

Beverly Serral

Jonathan Wicks

Brian Harris

Heather Bayer

And our Pullover Partners:

Daniel from Key Data

Brandon and Vanessa from ICND

Max Farley from Sojo

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

We've waited 159 episodes to have the wizard of content marketing on the Vacation Rental Manager's Podcast.   David Angotti is on today's episode dropping knowledge about everything you thought you knew, but the secret is you probably don't.   The master is in the house.
In the news segment Sarah and T (and David) talk about the upcoming VRMA International Conference and how to get the most out of your time there.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our two fearless rental managers talk about the subject of bed bugs.  Don't pretend you don't think about this or haven't had this happen to you.   What do you do when you get them?  How do you handle them?  Will I catch them just thinking about the subject?   The answer to these and many more questions will be revealed in this episode.  

In the News segment Tim talks about the wildly successful ExploreFest 23 conference that VRBO and Expedia Group just hosted in Las Vegas.  Another can't miss episode with lots of takeaways to help your business!  Detailed show notes below: 

 Bed Bug education - all from the great Durk Johnson who explains it better than anyone.  

- First, a fun fact - we are seeing a rise in bed bugs the past 10-15 years because DDT is outlawed. That's a good thing, but DDT used to kill bed bugs and they were going down in numbers of outbreaks.  

 FACTS about BB's 

- size of a tick

- nocturnal

- attracted to our CO2 we breathe

- they can live for 365 days without food! 

- They like to live in wooden footboards, headboards, wall (check baseboard)

- Often the way to find them is to check for poop and blood stains on mattress or mattress pad. 

How are they transported? they are hitchhikers

- luggage (in other words guests bring them.  Guests don’t want to believe it, but it is true!  It is not a commentary on the cleanliness of a rental property)

- clothes (eggs are sticky)

HOW TO IDENTIFY: 

Teach your housekeepers to do the following BEFORE start cleaning every single time not just when reported: 

- Take flat sheet off & look at fitted sheet (look for long line of blood spots) 

- Then get down to the mattress 

- BTW, you need to have tight fitting mattress pad b/c they will live in the folds if loose. Yes, ALL beds should have mattress pads and even better, full encasements. 

- Blacklights will show them up or flashlight on phone - looking for poop & blood stains & exoskeletons! 

- then check box spring (between cover & spring) 

- check under the nightstand

- check behind the bed

This training also goes to your maintenance staff, inspections team, and of course you need at least one manager who can verify before you get to treatment because the treatment is EXPENSIVE.  

HOW TO TREAT

- Pest control. - With Heat thru entire house- generator, wires thru house - 120 degrees 

- Sprinklers need to be covered so they don't go off. (there are also bed bug sniffing dogs?)   Yes, there is.  

And How to Treat Your Laundry you bring out of the property AFTER treatment complete:  

-Bagging up all of the impacted linen in an airtight bag, keeping those items separated from your normal laundry, and the process of laundering those items, then getting the appropriate items back to the property after sanitization – bedspreads, mattress pads, etc.).  

- Trash the pillows

- Consider trashing the mattress if there is a sizable infestation. 

2) Have a Process Documented and Explained to all before it ever happens (this should also be part of new hire training!) 

- So, Tim is perfect as we all know, so he actually has a flow chart for this. I'm talking decision

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Have you been feeling a bit disconnected with your property owners?   Concerned about what feedback you may get if you ask them how you are doing?  Well, fear not fellow Vacation Rental Management Professional.  In this week's episode Sarah and T take you through three fail safe ways to re-connect and energize your relationship with your property owners.   

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

A few episodes go (I've Had It!), more than one vacation rental company owner said they have "had it" with being threatened by guests with bad reviews if they don't give a refund, an increase in chargebacks and fraudulent transactions (aka. stolen credit cards).  In this episode,  Sarah and Tim welcome 3 experts on to talk about how to tackle these frustrating events. 

This fresh perspective gives tips on new ways you may want to consider accepting funds, how to effectively approach chargebacks and win, as well as how to deal with those quasi hostage taking guests who seem to make a profession out of saying something was wrong at the end of their stay. 

Many thanks to Terry Whyte, Chris Savino, and Matt Gurley for joining us and sharing proven tactics against these shady actors. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is a master class in getting direct bookings and not relying on On Line Travel Agencies (Vrbo & Airbnb) to get your bookings.  Listen carefully to up your game on getting direct bookings to your website from two of the true experts in the business.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode The professional vacation rental manager's podcast with Sarah and T has fun with our listeners by letting them sound off on what they have had it with.   Taking the lead from a popular podcast we let our professional vacation rental manager friends give it some thought and record what they "have had it with."  Quasi Hostage Taking Crisis with Reviews, Software frustrations, Scammers, rude owners, rude guests, rude guests that write bad reviews, Owners not respecting boundaries, 3rd party websites, bad customer service are among the subjects covered by 13 of our avid listeners.  Get ready for some VRM therapy in this episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Vacation Rental Decor topics are a favorite for Sarah and T.  Today our hosts have a true V.R. Decor expert on the show to discuss the BIG 3 things (The Decor Trinity) to think about when you consider decorating a property.   Cara Shimizu bring of great content and takeaways in this episode.  In the Not So Hot Off The Press, But Definitely Happening segment Sarah and T talk about Expedia Groups new rollout of a loyalty program that could have a huge impact on Vacation Rental Managers.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T take a deep dive into what makes a 3rd party listing of your property great.  We predict you will listen to this episode again and again as our two pros give some great tips about how to make your property stand out on VRBO, Airbnb, or any 3rd party listing site.   Great episode!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T - The Professional Vacation Rental Manager's Podcast our hosts cover a subject everyone in the Vacation Rental business can do better on.   It is the subject of employees verses hiring contractors.   There are a lot of moments in this episode that will make you squirm with discomfort as the hosts identify many common mistakes in the employment world.  Our hosts bring your invaluable information on this subject where you can learn from their experience.   The tips and tricks of decades of experience is revealed in this episode and will make you a lot of money.  In the Not So Hot Off The Press segment Sarah and T interview Marcus Rader the CEO and Founder of Hostaway software.   Marcus just got $175,000,000 in funding to grow his company - the most money ever raised in the vacation rental industry.   Hear how he did it!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Do you have insurance?   Of course, everyone who runs a vacation rental business knows you need insurance.   Do you have enough insurance?   Do you have the right insurance?  Are you SURE you are covered in the event of anything that might happen?    Maybe the answers to the last 3 questions are not as convincing as the first question's answer.   

In this episode Sarah and T are out to save your backside.   We assure you that you will learn some things in this episode that could save your business!  So listen up and get ready for our hosts to drop some knowledge on you!

Key Points: 

Disclaimer: we are not insurance agents nor do we play one on TV. Everything we say here should be verified with your insurance agent and not hold us liable for anything we say that turns out to be incorrect.  

Many thanks to Tim's insurance agent, Larry Barker of Towne Insurance Agency in Kitty Hawk, North Carolina for giving us the 411 on insurance of all types in the vacation rental business.   

In this episode, we cover: 

- Liability Insurance

- Workman's Comp Insurance

- Errors & Omissions 

- Vehicle insurance for employees driving company vehicles & their own vehicles

Vacation rental managers small or large are ultimately responsible for finding and keeping tenants (aka "guests") on someone else's property.  To be successful at this, they must do the following five things: 

1) Negotiate, sign and enforce leases (aka Guest Agreement or Contract)

2) Collect rents 

3) Make repairs

4) Conduct routine maintenance 

5) Ensure the safety of guests

Each one of these five comes with its own set of risks and that's why there's property and liability insurance designed to protect. Let's talk about the protection you need to cover these five activities: 

1) Professional Liability insurance aka "errors and omissions"  coverage.  This coverage protects you when you forget to purchase appropriate property insurance, resulting in a loss for the homeowner, wrongful or negligent evictions, discrimination claims, and other failure to perform professional duties according to your contract.

**big reason to get this - commercial general liability may not provide coverage for any expenses related to professional liability claims or suits.  

It does need to be said that errors & omissions does NOT usually include criminal, fraudulent, or malicious acts, bodily injury and property damage, workers compensation claims, and punitive damages.

2) Property & Liability Insurance - two biggest risks in our line of work relates to property maintenance and contract negligence. There are often questions about who - the manager or the property owner - has the "insurable interest" on the building. 

a) Commercial property insurance - this protects the VRM's assets after a physical loss due to smoke, fire, wind, hailstorm, vandalism, and other events. It all depends on the wording in your contract as to whether you are responsible for keeping this coverage on buildings you manage. 

b) Business income insurance aka "business interruption insurance" - this is typically included in a commercial property policy.  It protects your earnings if you can't collect b/c of storm, fire, etc. 

c) Commercial General Liability - (read from Larry's doc - I have it printed and ready to go)

If you want to get everything we have discussed to date, ask your agent about a BOP - business owner's policy which includ

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T have big news in this episode.   Not only do they bring you great content in this edition to help you grow your business, but they have a big announcement to make.    Listen in to hear the great news and then get a pad and paper ready to pick up on tips that will make you money!   Like always, Sarah and T deliver for you.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Are you doing everything from washing sheets to payroll for your company?   Have you ever thought about what life would be like if you hired capable help so you can work on your business instead of in your business?   In this week's episode, Sarah and Tim welcome Brian Harris and Alan Kemper who will discuss Brian's process of self analysis Brian did with Alan as his coach   

Topics covered  (in addition to the best collection of quotes ever on our podcast): 
- identifying what you are good at and what you enjoy doing (as well as what is an "energy drain")
- how to give up control of those areas you are not meant to be leading
- the long term benefits of having managers - especially a GM - handling the day to day as you grow (hint:  you make MORE money, not less, and enjoy the process)

As you listen consider if you are the captain of your space ship or are you the rocket booster powering the flight.

Many thanks to Brian Harris for being open and candid about his struggle to make this happen, as well as Alan Kemper of LeadAdvisors for his insight.  So many good quotes and analogies for our listeners in here! 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

How many guests are too many?   The question begs you to think of over population of our resort areas.  Today's podcast is a webinar that Sarah and T did for Rent Responsibly's People, Places & Planet Summit.  Check out Rent Responsibly's 2023 STR Sustainability Report for more on all of the topics discussed. 

Sarah and Tim cover what we all can do to be better citizens as Vacation Rental Managers. 

The session covers staff housing efforts, as well as the issue of having "naysayers" in the local population of your destination, plus what the future of tourism looks like in your community. 

Key Takeaways covered: 

• Get involved with your local government bodies and join the conversation about how much workforce housing is needed, what types, and work on creative ways to fill the gap now while getting building efforts off the ground that will serve the community and make sense for filling the need
• Marketing Education to Visitors - recycling, reducing plastic (stop with the throw away plastic bottles!!), responsible behavior, etc
• Be sure that you aren’t just sending a text “take out the trash and be sure to put the lid on!” but put action and money behind your efforts - talk with guests, create signage, create a culture at your office with a mission to help guests be great visitors
• Volutourism
• Work with City/Town on long range tourism - you may have to do the heavy lifting here. Elected officials LOVE someone to do the dirty work for them and then take credit.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

John DiJulius was so good in episode 146, our hosts had to have him back for a 2nd episode.   

Show Notes:

- Chat GPT - how it may be used in the vacation rental industry
- Subrogration
- Ryan Reynolds trying ChatGPT
- Every generation is relationship disadvantaged now - there has been a significant decline in relationship-building skills. Here's 5 skills to teach (well, one is not teachable)

• Be Authentic 
• Insatiable Curiosity
• Incredible Empathy
• Be a Great Listeners ("Listen Like You're Wrong")
• Love People - filter for this since it cannot be taught

- Day in the Life (refer to Ep. 33)
- FORD (Family, Occupation, Recreation & Dreams) - in personal life, narcism barometer
- Always & Never List's remove personal interpretation from customer service expectations

- John DiJulius's Secret Service Summit - Oct 11 & 12, 2023

- Scott Galloway - don't give yourself as much credit when you succeed or fail - it's probably not your fault 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

John DiJulius is well known as the customer service experience champion.   His fresh approach and no nonsense analogies will open your mind about how you can deliver service better.   With clients like Starbucks, Chick-Fil-A, The Cheesecake Factory, Marriott, The Ritz Carlton, Lexus, and other top of the market customer service brands you can see John knows his stuff.   He was on the show in 2018 for episode 33, and today he makes a triumphant return to give you more great ideas about how to be better every day!

Highlights:
- 4 Guidelines for customer experience moments
- how to offer personal experiences even at scale (hint: use their name and yours)
- customer experience action statement
- Eliminate “employee roulette”
- why “hustle” got cancelled
- how to connect with employees at a distance (allow for “rabbit holes” and use Big Talk)

Skip Small Talk https://youtu.be/WDbxqM4Oy1Y

Find all of Sarah and T's content at www.sarahandt.com
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Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Our listeners take center stage again this week as we continue the theme of "who is your favorite vendor?"    There were a lot of great comments on the last episode, and we are sure you will learn even more from this episode.
Thank you to our friends that contributed to this great edition of Sarah and T.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Do you have a favorite company you work with?   We posed that question to our listeners and boy did we get a response!    In this episode, we cover just half of the favorite vendors that were mentioned by our listeners.   Next episode will have the rest! There are some great discussions on this episode about whom we hire to help us and what they do to make our lives easier.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T talk about the benefits of being involved in your industry, and your community.   Stepping up to help does have benefits, and that is the subject for this week.   Sarah and T also pay tribute to two important people that recently passed away.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

There's something tantalizing about talking about things you shouldn't right?  Well, if that is the case you are going to be super excited to listen to today's episode.  Sarah and T cover some very seldom talked about topics in the V.R. Industry.  Our dirty little secrets we don't want people to know!  From sex toys in the hot tub to employees hooking up in the properties this is a non-stop episode.
In not so hot off the press our hosts roast Airbnb, Vacasa and Airlines!

Find all of Sarah and T's content at www.sarahandt.com
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Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T give you rich content to make your company better in 2023!   Get a pen and paper ready and listen closely as our hosts give us 6 ways to beat your competition by doing what they are NOT doing.   This episode can move your company to the top of the heap in 23!   Listen closely.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode, the first of Season #7, Sarah and T review the top 10 most listened to podcasts from the last year.    Our two hosts review some of the top takeaways from each episode and revisit some of the best ideas and heartiest laughs from this past year.   Listen to this episode to get a feel for which shows you need to go back and listen to yet again.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Each year Sarah and T end the year with a wrap up of the previous year and look forward to the next year with predictions about what to expect.  This year is different in that our hosts have called on some of the top Vacation Rental Industry leaders to make their predictions about 2023.   Take a listen to some great predictions and some that are wild!   As always we will look back a year from now and be even more entertained by what we hear today.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Among other titles, Ryan Bailey is the CEO of Track software.  A big player in the vacation rental business.  Recently the company made a big acquisition by bringing Rented in under the umbrella of companies that Ryan oversees.   In this episode find out how these kinds of deals go down, and what Ryan looks for in purchasing another company.  Great insight on this episode

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

AT the VRMA International Conference in Las Vegas Sarah and T interviewed representatives of VRBO and Airbnb.  This episode was supposed to be dedicated to both representatives answering audience follow up questions.  Regrettably Airbnb executives decided to deny their representative the opportunity to be on our podcast, but lucky for us we have Tim Rosolio of VRBO on this episode to answer your questions.   We think you will enjoy this episode immensely!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sharon Walker is one of Sarah and T's favorite people, and today Sharon is on the show.  Sharon is here to ask our two hosts the questions that came up during the Property Manager's Roundtable session at the VRMA International Conference.   Some of their answers are on point, and others are a little snarky.   See what you think.   All three give their biggest takeaways from the conference as well. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is it.  The most popular episode of the year!   VRMA Conference Takeaways with Sarah and T.   Live from Las Vegas this episode was recorded at the end of the recent VRMA International conference.  A record attendance, and a record number of educational sessions made for good discussion.  Listen to all of the good takeaways from attendees.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

VRMA's International Conference starts in less than one week from the day this episode was dropped.  This episode is for all of those folks who were not selected by Sarah and T in the last episode as being "Sarah and T Approved."   Listen in as 8 presenters tell us why we should come to their session at the VRMA International Conference!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

The VRMA International Conference is fast approaching and it can be overwhelming to many vacation rental managers.   Thousands of attendees, dozens of sessions, and the lure of the distractions of Las Vegas await.  Our two hosts have taken time to go through the entire VRMA International program and in this episode they give you recommendations about what sessions to attend for every time slot.   We are open to your ideas about what we got wrong on our next episode!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T turn the tables.  We open the phone lines to take questions from loyal listeners who wanted to be on the podcast.   Thanks to Kelly, Adria, Tom, Joni, Sandy, Caleb, Lance and Brandon who all called us and asked a question that Sarah and T answered live.   This is an action packed episode with a lot of great takeaways.  Enjoy this first of its kind podcast.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T put a twist on a word to measure the health of your business.  If you follow these 4 areas of measurement people will NOT be Gossiping about your company.   Great content alert!   This is a good one!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T bring one of the stars of the DARM Conference to you as the conference begins in Nashville.  Jason Sprenkle of Key Data Dashboard is here to bring us up to date on trends in the Vacation Rental Business.   What areas are still red hot, what areas are not as hot as they once were, and what are the key things you should be watching.   Here's a hint - its your inventory!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T tackle a subject that may have never been addressed before.   Raising your children to be "normal" in this crazy business.  What can you do to ensure you have a balance of family and business in your life?   Well one thing is for sure these two don't know, but they give a good try in this episode of how it could happen.
In the Not So Hot Off The Press, But Definitely Happening segment Sarah and T talk about the upcoming DARM conference in Nashville, Tennessee.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Greg Lindsay is this week's guest on Sarah and T.   He is an author, speaker, and an expert on the future of cities, mobility and technology.   He brings a perspective to vacation rentals that should make our listeners take note.    Pay attention to his take on what is important to travelers and why rental managers and property owners should care.    A well spoken and thoughtful speaker who is also a Jeopardy game show champion!   Get ready for a fun 30 minutes with this interesting guest. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T talk to one of the most positive and helpful person in the Vacation Rental Industry.  John Suzuki has spent the last 17 years working for what is now Expedia brands.   He recently announced his retirement, and in this episode he reflects on the industry he loves, his life philosophy, and his varied music preferences.   It is a fun and fast paced half hour with one of the most recognizable people in the business.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T cover the 2022 Expedia Explore Conference in Las Vegas, Nevada.   Explore 22 brought together representatives from Airlines, Cruise lines, Rental Car companies, Hotels, and for the first time ever - Vacation Rentals!   Tim went to the event as a member of the press and brought back lots of great information for you to consider as you position your company for the future.   Interviews with top executives, and Sarah and T's take on all the information is waiting for you in this episode

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T talk about the unexpected.  Sarah and her husband sold their companies.    Hear about the ups and downs of the process, what she is going to do next, and who purchased Steamboat Lodging Company and Winter Park Lodging Company.   An episode worthy of taking notes about how to sell your company.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T tackle a timely subject.   Adding property owners to your rental program.   Everyone wants to do it, but does everyone know how to do it properly?   In this episode Sarah and T start with 12 tips (but end up giving about 16 tips) about how to make sure you get the right fit with your property owner and your rental program.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T meet Sibylle Kim in this episode.   Sibylle has a house in Vermont that she self manages, and she is a consummate professional in how she delivers her property to guests.   Take a listen to the passion she has for the vacation rental industry and how important she thinks advocacy is for all vacation rental managers.   

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week our two hosts split the country in two and each attended a spring education conference.  Sarah took the west part of the country and attended a conference in Oregon, and Tim took the east part of the country and attended a conference in Chicago.
Listen to the takeaways from both conferences in this edition of Sarah and T.   Fun times, a queen's tray, and a tray of bacon are all things to listen for.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T our two hosts revisit a very popular topic.   Pet peeves about vacation rental websites.   Last year at this time Sarah and T reviewed some of the most frustrating things about vacation rental websites, and now one year later there are even more things that are peevish about websites they want to share with you today.   Find out those things that we do which irritate our guests on our websites and even more importantly, find out how to correct those things.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In one of the most eye opening episodes Sarah and T have ever done, you will meet an amazing lady who is working to change the vacation rental industry.   Have you ever thought about staying in a vacation rental from the perspective of someone with accessibility challenges?    Listen to the story of Becomingrentable.com founder Lorraine Woodward who has muscular dystrophy and who is working with vacation rental managers around the country on making their properties more accessible to ALL vacationers.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T share some real nuggets about how to have an effective off site company retreat.   In this episode we discover there are three different kinds of retreats, and there are different strategies about how to set the event up.   Listen to tons of real life experience from our Hosts about how to do a retreat, and how NOT to do a retreat.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

We are calling this the 6 T episode.    Top ten time tested tactics today to keep your employees.   Sarah and T put an opposite spin on their last podcast where they talked about what to do to lose employees.  Today they speak of what to do to keep those treasured staff members that make your company cook with gas!   Lots of great ideas, stories and takeaways in this episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode our two hosts discuss what we don't want to think about - how we drive away staff from our companies.   Do you micromanage your people?   Do you have a terrible onboarding process?   Do you have stupid rules in place?   The likely answer to at least one of these questions is yes, and this week Sarah and T talk about how to stop doing dumb things that drive employees away.  This is part one of a two part series!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T the hosts welcome, for the 3rd consecutive year, Jeff Hurst, the COO of Expedia Brands.   This podcast is an interview with one of the top people in hospitality and covers a wide variety of topics that are relevant to the vacation rental industry.  Find out what Jeff thinks about Google, private equity funding that is fueling company purchases, and what search filters are hot on VRBO.   Sarah participates in this episode in a very special way.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In the first episode of 2022 Sarah and T hold up the mirror and bear their dirty secrets about large and small fails they've had in rolling out new ideas in their businesses.   When you have a new idea and want to implement it make sure you have a process you follow.   Our two hosts have had plenty of experience on good implementations and not so good ones.   Take a listen to this entertaining episode about how to roll out new ideas in your business.   In the news segment Sarah and T review all of the company purchases and sales that occurred in the V.R industry in 2021, and we close the show with a call from one of our followers.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In one of the most anticipated episodes of the year, Sarah and Tim review their predictions from last year, make their predictions for next year, and review the top 10 episodes of their podcast for 2021.
These two are always fun to listen to, but in this episode they are at their best.   Listen to what they got right for 2021, what they think will happen in 2022, and what episodes you liked best based on number of downloads, at least! 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week's episode of Sarah and T takes you to the main stage of the recent VRM Intel Women's Summit in New Orleans.   The keynote speaker for the event was Amber Hurdle, and her message is important for all of us to hear.  
Find out what bold, unwavering and confident women in business are thinking, how personal and professional branding are important to all, and find out who the "OG" (Original Gangster) of the Grand Ole Opry is.  Amber knows!   This is a GREAT episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Do you have a company mission statement?  Do you know what it is?   Does your staff know what it is?   Most importantly is your front line staff delivering on the mission that you want as they deal with guests, property owners, vendors and each other?   In this super take away filled episode Sarah and T explore how to get your folks on the same page with you and ensure everyone knows the importance of their role in delivering your mission.
In the news segment we get an update on Airbnb's response to some damage that occurred in one of Sarah's properties.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T do a review on a subject they tackled in 2018.   What are the top amenities requested by guests in a vacation rental.   Some are the same, some are similar, and some are brand new.   Listen to their list, and see if you agree.   In the Not So Hot Off the Press but definitely happening find our what Southwest Airlines knows that Air BnB will never figure out.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T speak to Tiffany Edwards.  Tiffany is on to talk to us about growing up in the business, what is the best way to handle a response to issues when they arise, and the importance of being nice.  Tiffany was the most recent award winner of VRMA's President's Award.   Listen to this genuine person speak of one of the biggest challenges in the industry.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this much anticipated episode Sarah and T have asked some of their friends to fill us all in on the best takeaways from the VRMA International Conference in San Antonio, Texas.   In a fast paced episode we give you more than 100 ideas, ah ha moments, and things to think about from the recent conference.  Special thanks to all of our participants (Robin Cragen, Paul Becker, Amy Gaster, Ryan Dame, Mike Harrington, Chris Bettin, Steve Schwab, and Sharon Walker).   Get your pen and paper ready to take lots of notes!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week is the week of the VRMA International Conference in San Antonio, Texas.  Unfortunately Sarah and T will not be in attendance, but in the spirit of being at the conference this week's episode gives you an idea of what to do if you are there.   Ask other people questions about how their year went, and the best ideas others are implementing.  Sarah and T act as if they are at the conference in this episode by asking each other popular questions that you can benefit from.   Enjoy!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode, Sarah and T tackle the topic of governmental regulations on short term rentals head on.   Has this been a problem in your area?   If not you are either not paying attention or you have been extremely lucky so far.   The best defense is a good offense, and in this episode Sarah and Tim go over 8 proactive strategies you can use when your local government starts to think about limiting vacation rentals. 
One of the most important podcasts Sarah and T have ever done!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

One final episode to wrap up the 2021 DARM Conference in Charleston, SC.   In this episode our hosts interview the keynote speaker from the conference and reveal so many takeaways you should have a pen and paper ready from the first minute.   Find out the importance of organizing against regulations, the reason why you should ask "are these the people I need to be working with," and should you invest in Vacasa.    These subjects and the importance of Greek Citizenship are all discussed on this episode of Sarah and T! 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T have been on a road trip over the last week.   They travelled to Charleston, South Carolina where they hosted the 2nd Data and Revenue Management Conference for VRM Intel.   In this episode our hosts interview three vacation rental management company owners (Travis Wilburn of Stay Charlottesville, C.J. Stamm, III of Southern Comfort Cabin Rentals, and Kent Zelle of Nauset Rentals) on their biggest takeaways from the conference.   Listen to their insightful comments on the conference and the state of vacation rentals.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T yield the microphone to their good friend and fellow podcaster Matt Landau.   Sarah and T provided Matt one of their favorite episodes for Matt to play to his audience this week and in return Sarah and T are here airing one of Matt's favorites.   Take a listen to this interview between Matt and Alex Cruz of Welcome Home Club in San Antonio, Texas.   Alex has some great ideas about how things should work in the vacation rental business.
Sarah and T will be back next time with a new episode.  In the meantime listen to this classic episode of "Unlocked" by Matt Landau.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T talk to Amy Hinote of VRM Intel.   Amy is set to host the 2nd Vacation Rental Data And Revenue Management conference on August 17th and 18th in Charleston, South Carolina.   Hear what is in store for the attendees, and if you haven't already made arrangements to come - perhaps this episode will show you that this is the must see event of 2021.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Are you really busy in the vacation rental business right now?   NO - We are CRAZY BUSY! If that is the case this episode is for you as our two hosts cover 7 things you need to be doing especially when you are really busy.    Slow down, and listen to the wise advice available to you in this podcast.
In the not so hot off the press but definitely happening part of the podcast listen to what people are willing to give up for a full month in return for a vacation!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and Tim have recorded 100 episodes of this podcast.   In today's episode Sarah and T hear from former guests, friends in the vacation rental industry, and some fans they have never met who tell them their favorite episodes and takeaways over the last 5 seasons.    Sit back, relax and enjoy this celebration of 100 episodes.   As the  musical group Five for Fighting says "There's never a wish better than this!"

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

It is one of the dirty little secrets of the vacation rental business.   Top of the bed.   What are you doing?   Do you wash comforters after every guest?   If so you may be the only one.   In this episode we "uncover" this discussion and give you some great ideas to consider as vacation rentals gain more awareness among the general public.   Do you know what a mattress condom is?   How about a lumbar pillow?   Do you know the ONLY color to choose for bed coverings?    If you don't know the answers to all of these questions you should take a listen to this podcast today!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T talk to the head of partnership success at VRBO.  This is the person in charge of the folks that deal with professional vacation rental managers.   Hear how you can be more successful with your VRBO listings, where he would open a vacation rental firm if he had the chance, and what the Red Lion of 30th street is all about.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T tackle a topic they have been avoiding.   The importance of photography in the success of your vacation rental business.   Learn 16 tips from two of the real pros in our business.  Some are funny, and some are deadly serious.  Also Sarah and T talk about a very important upcoming episode where they will be looking to hear from you about what you like about this podcast.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T welcome back to the show Jeff Hurst of VRBO.   Jeff is the record holder for the guest that drew the most listeners in the 5 season history of the podcast.  Jeff is back to introduce us to Kevin Locraft (you will see who that is), and to answer Sarah and T's questions about the state of the vacation rental world, how VRBO is helping VRMs get ahead of the competition, and how his children's sports teams are faring in this Covid world.    A very informative and enjoyable conversation with one of the top executives in the Vacation Rental world.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is a follow up episode to our last episode.  In the last episode of Sarah and T our dynamic duo pointed out several things you should not be doing on your website.  Today they talk about what you should be doing.  Sarah and T hand out "yays" to several Vacation Rental Management companies from around the company that are doing a great job with their website. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our daring hosts tackle the issue of website problems.   Before you say "my website is great" maybe you should listen to ways that you prevent your guests from working with your company.   Sarah and T cover 11 of their pet peeves with vacation rental websites.   Get out a note pad and listen carefully on this one.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T present the wrap up session for the recent Elevate Conference presented by Breezeway software.   Sarah and T were invited to join the conference and record this episode live to wrap up the conference.  Company C.E.O. Jeremy Gall joined Sarah and T live on a virtual conference in front of 700 people who had just finished a two day webinar on so many aspects of the vacation rental business.   Our two hosts questioned Jeremy on the top takeaways from this fabulous education session.   This is a fun, fast-paced, and informative alternative to the typical podcasts you are used to.  Enjoy

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In one of the most entertaining episodes in the history of Sarah and T's podcast, our hosts explore 6 key components to a successful welcome of your guests.   Included in this podcast is a hilarious description of a recent description of a welcome to a vacation rental that Sarah experienced personally.  A cringe worthy moment!   So many takeaways in this podcast, it should cost you money!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week's episode of Sarah and T focuses on a recent article that appeared on VRMIntel.com that discussed "Fact of Fiction Mythbusting Hot Vacation Rental Trends" written by Jason Sprenkle.   Sarah and T dive into this article and discuss some of these trends, and add 6 more trends currently being seen (or not) in the Vacation Rental business.
Fast paced and full of great content.   Take a listen!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In Episode 90,  Sarah and T take the bold step of having real vacation rental property owners on the podcast.    What keeps them up at night?   What sort of prospecting efforts turn their heads?   How is the best way to explain your program to a prospective owner?    Phil and Jeff who have properties in Sarah and T's rental programs field questions on these and other points.   Get your note pad and pen ready for lots of pull over moments!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

We have spend a lot of time on this podcast about bringing owners into your vacation rental program.   In this week's episode we turn the tables and consider 13 questions an owner might ask a prospective vacation rental management company before they sign on.  

 Be sure you listen carefully to this one and see if you have a good answer to each question.  If you do, feel free to share with a potential owner considering your services - it might help them with their decision. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T enter Season 5 with this episode with a new format, and some great information to help run your business.   In this season opener, Sarah and T are talking data that will help you make your business more successful in 2021.    They are joined by a special expert guest to provide insight for you and to help you know what you could be watching to get your company to new heights in 2021!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T go back and review their predictions from one year ago about what would happen in the vacation rental business, discuss the top 10 most listened to episodes in 2020, and make bold predictions about 2021.   Always in good humor, but based on their extensive experience in the vacation rental business this episode is a must listen as you prepare for a new year in vacation rentals.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is the final episode of the mini-seminar series that Sarah and T have been bringing you over the last 2 months.   In this episode Brian Moffatt of Royal Destinations in Florida off of 30-A talks about managing luxury homes on the panhandle of Florida.  Brian provides us three keys to look for when taking on a new property to the program that are gold nuggets along with many other takeaways.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Work Hard, play harder is the motto of this week's guest as our mini seminar series continues.  Matt Tesdall of Family Time Vacation Rentals in Utah, and Sisters Vacation Rentals in Oregon gives take away after takeaway in this great interview.   Do the things that others are not willing to do to be successful is another of his nuggets that you will get if you listen to this week's episode.  Enjoy!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week Sarah and T continue their mini-seminar series with Aaron Linfoot of Meredith Lodging of Oregon.   Aaron shares an amazingly positive outlook on life, business and dealing with setbacks.   A great conversation that will give you lots of ideas as you approach 2021.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

We continue our mini seminar series this week with a great interview with a very interesting woman.   You will enjoy hearing Beverly Serral of Best Nest Vacation Rentals in Hilton Head South Carolina.  Beverly is a top real estate agent, does renovation and interior design, but also runs a vacation rental firm that takes attention to detail seriously.   Hear about what Flockers are (hint, there is not a movie about them), why she would never take a property that doesn't match her standards, and why cluttered counters are a no no at Best Nest.   Please enjoy this episode of Sarah and T!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T continue their mini seminar series with Danielle Johnson of Manzanita Beach Getaway Vacation Rentals from the coast of Oregon.    The idea of this mini seminar series is if you were at a seminar and sat next to someone, what questions would you ask?  Danielle describes how she built her company, how she has enjoyed great success this year, and is using pricing tools to great advantage.   Danielle is definitely someone you want to hear from.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Today Sarah and T, in the age of covid concerns, start their own Vacation Rental Conference with a series of interviews with vacation rental managers that you would want to sit next to during an in person conference.   We start with Audrey Miller of Maine who gives us some great takeaways about how she does business.   Enjoy this interview with one of the hidden heroes of our industry.
Do yourself a favor and wait for the last question in this interview to get one of the greatest takeaways in the history of our podcast.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T get ready to launch a series of interviews with Vacation Rental Management Company owners by interviewing each other about the state of the industry.   What has Covid-19 done to their companies?   What is the best idea they have heard in the last 3 months?  How dependent on OTA's are they?  What does the next 12 months look like?   Get the answers to these and other questions in this week's episode.  These are the types of questions that will be asked over the next several episodes as Sarah and T interview some of the best VRM's in the country and world.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T address a subject that everyone could improve upon.  Your disaster plan.  What do you do when there is a natural disaster or a Covid-19 outbreak?  Plan ahead to make sure you are ready.   Sarah and T go through 5 important steps when you are planning for a disaster.   The key part of the process is indeed planning.    Do you have a football?  Find out what that means.   In the news segment AirBnB has done more to irritate professional vacation rental managers and we have the story!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T talk about various issues that can arise in dealing with a "new" owner in your rental program, or an owner that is not properly welcomed to your rental program.   Listen to their experience in a variety of situations that we all have dealt with.  In the news segment a major on line travel agent announces 25% of their work force will be cut.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

It is the height of the summer vacation rental season and many VRMs are at their wits end with the stress of running a high touch business in a Covid-19 world.  This week's episode of Sarah and T focuses on what you need to think about to be most effective during this crazy time.   Here's a hint - it begins and ends with You!   Lots of great tips on organization, delegation, leadership styles, and self care in this episode

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sue Jones is well known as human resources expert in the vacation rental industry and today Sarah and T interview her about the challenges many in vacation rentals are facing with human resources issues.  Sue brings great answers and strategies to the table this week as we talk about the Federal Unemployment benefit, how to overcome staffing shortages, and how to keep you and your staff motivated during this difficult time.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our two intrepid vacation rental management owners tackle your top questions about the daily issues in vacation rental managment.  Taking these questions from on-line rental forums, Sarah and T help solve some of today's top issues.   Some really good ideas are exchanged here.  In the news segment, a report about a stimulus bill that would directly help travel if passed. Go Martha! 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our two hosts dive deeper into the biggest fails they have made in the vacation rental industry.   Part one of this episode was heard earlier, and today picks up where they left off bearing their souls on hiring mistakes, business strategy mistakes, and business growth problems of their past.   Listen in and take heed from their experience.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week, Sarah and T interview one of their most famous and accomplished guests.  John Ruhlin, the best-selling author of "Gift*ology  The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention."
Sarah has referenced this book many times on our podcast, and in person at various conferences around the country and today she gets to interview him!   This episode will change your perspective on gift giving and branding SWAG that you may give to your guests.   You will definitely hear some things that will hit home on failures that you don't even know you have made.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is an unbelievable episode that every rental manager and owner should listen to.  16 company owners and managers give a report to Sarah and T on how their business is faring.   The guests are (in appearance order) Mark Driskell (Mountain Time Vacation Rentals), Judith Lee (Sun Place Vacations), Steve Milo (V-Trips), Chris Bettin (Premier Vacation Rentals), Kirsten King (Big Sky Vacation Rentals), Joanne Logie (New England Vacation Rentals), Sharon Walker (Walker Luxury Vacation Rentals), Larry Hoffer (Resortia), Amy Gaster (Tybee Vacation Rentals), Brad Stewart (Stewart Mountain Lodging), Betsy LeBarge (Mt. Hood Rentals), Mike Harrington (Carolina Retreats), Lance and Elaine Stitcher (Seaside Vacations), Angie Leone (Coconut Condos), and Alan Hammond Holiday Vacation Rentals.
Nothing more needs to be said other than if you want to know what is going on with vacation rentals in the country today - listen to this episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week's episode brings us closer to normalcy as we start to think about welcoming guests into our properties.  Michelle Williams is the General Manager of Atlantic Vacation Homes in Gloucester, MA and the chairperson of the Vacation Rental Housekeeping Professionals.   This group just released a document to all vacation rental managers to give guidance on how you might approach cleaning your properties during this challenging time.  Michelle brings specific actionable items to us in this far ranging discussion.   This is one you need to pay attention to and take good notes.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this edition of what seems like a never ending series of podcasts on Covid-19's effects on the Vacation Rental Industry, our hosts invite two positive-minded people on to discuss how we can be positive as well.   You will enjoy the commentary of Matt Landau and Sharon Keefe who bring their A-game in this fast paced podcast.  Find out what you should be doing with your marketing, owner communications, business planning and political activism.   Our first ever 4 location podcast!   Enjoy!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Like you, Sarah and Tim have been directly and significantly impacted by the Coronavirus.  In this episode there is no music, not jokes, just a lot of useful information about how to deal with something we never expected to deal with.   There are also two listeners highlighted in this episode sharing their challenges.  You are not alone, and we try to give you actionable steps to help you move forward.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

We have all been rocked in the last few weeks with the pandemic of Covid-19.   This week Sarah and T speak with Amy Hinote Founder and Editor of VRM Intel about what her observations are about the current state of affairs in vacation rental management given the pandemic.

We seek your input!   Please call us at 336-612-1612 and tell us how you are being affected by this unprecedented virus, and the reaction to it in your area.   Our next podcast will be focused on you - our valued listeners!  We look forward to answering your questions and giving you encouragement during this exceptional time.

We will get through this together and we will be better than ever!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Recorded at Podfest 2020 in Orlando Sarah and T have moved the show outside in the Florida sun to talk to one of the smartest people in professional vacation rental management.  Andrew McConnell is the CEO at Rented.com and has his finger on the pulse of a lot of the biggest issues in the industry.   Sarah and T press him on his thoughts about what is the concern about Google coming into vacation rentals, why he thinks some of the efforts in "book direct" are misguided, and of course there is an in depth discussion on the topic of the month - Carona virus.   Find out lots of great information in this one including why "Truth Hurts" when Andrew walks out on a stage.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T are very experienced professional vacation rental managers.  That means they have made their share of mistakes over the years, and in this episode our two rental managers share with us some of the biggest ones.   There are so many things that Sarah and T want to cover this turns out to be part one of a two part series all in the interest of you being able to learn from their misfortune.  Get a paper and pen ready for some of these fails.  In the news segment Sarah and T discuss what is up with Google VR.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T - The professional Vacation Rental Manager's Podcast our hosts interview Justin Ford with Breezeway.  He is a Safety expert and he brings us all sorts of great tips to pass along to our staff and property owners about how to keep our guests safe during their stay.  It is one of the hot topics in our industry and we have it covered this week.   In the news segment Sarah and T talk about Vacation Rental Week sponsored by VRMA (March 9th through 13th).

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode of Sarah and T we present the Senior Vice President and General Manager of Airbnb's Professional Hosting and Luxury Retreats Clara Liang.  Clara talks all things Airbnb including some of the pain points for professional vacation rental managers.  A smart and delightful interview with one of the major players in the vacation rental industry offers many takeaways for you this week.  

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our two adventurous vacation rental managers tackle a subject that not many of us want to think about - how to communicate with owners about problems in a rental property.  We all know it happens, and we many times turn a blind eye towards dealing with it.  It goes back to your relationship with your owner.  Is it a business partnership or a thin sheet of ice where you fear you will fall through at any moment? In this episode you get specific points to consider as you deal with guests and have the owner of the property on your side as you work through this difficult scenario.
In the news segment Sarah and T talk about a new resource for vacation rental managers in battling local regulatory actions going on.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode of Sarah and T - The professional vacation rental manager's podcast the duo interviews the Senior Vice President and General Manager of VRBO.    Jeff took on the role as the head of the 3rd party booking company in November and in this episode he shares with Sarah and T his vision for the future, why he loves Albondegas, and why coaching a 9 year old girls basketball team may be the biggest challenge of his career.
Take a listen to this enlightening episode that reveals the man behind the one of the largest on line vacation rental platforms in the world.
In the news segment we get an update on a very special young lady that was highlighted in a previous episode

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T put a wrap on season 3 of their podcast by reviewing the top 10 episodes of the past year.   The list, made up of the top listened to episodes, is a great cross section of our industry with a great mix.    If you are an avid listener you will enjoy revisiting some of these episodes, and if you are new to the podcast this is a great guide of which episodes you should go back and listen to.
Sarah and T also review their big predictions for 2019 and see how their guesses came out for this year and they make some bold assertions for 2020.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our two intrepid professional vacation rental managers talk about the process of preparing for a fantastic 2020 for your business.    Celebrate the victories of 2019, and learn from the missteps as you set goals and a budget for next year!   This is not a dry numbers filled episode, but rather a nugget stocked show that will motivate you for next year!   Enjoy this content episode!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and T interview the one and only Carl Shepherd.   The Co-founder of HomeAway who, in this episode, gives us a lesson on the history of vacation rentals, he gives an unfiltered opinion of where the industry currently stands, and he gives insight about where he thinks the industry is headed.   
It is a fast paced and takeaway filled edition of Sarah and T from one of the true visionaries in the vacation rental world.  Find out why he thinks VRMA is missing the boat, why small local rental managers need to be more focused on experiences, and how housekeeping inspections done from the Philippines may be the future of vacation rentals.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week our two podcasting Vacation Rental Managers interview Ben Edwards of Weatherby Consulting and various vacation rental companies around the country.  Ben owns and operates vacation rental companies as well as helps v.r. owners with accounting challenges.  He also has assisted hundreds of v.r. owners on the purchase or sale of their company.  He says there is one thing that you need to do when running a successful vacation rental company, and today he reveals that on this episode.   Find out the sage advice his father gave him when he went to college, and what is a real "bee in his bonnet" right now in the industry.  In the news segment Sarah and T talk about vendors not approaching their craft in the right way.
This one is definitely worth listening to. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

For the 3rd consecutive year Sarah and T have done one of the final sessions at the VRMA International Conference, and today's episode is this year's edition.  Hear from 35 different vacation rental managers who provide their one big takeaway from the annual conference that they will put into action to improve their business.   This is great content and it is provided by you - our listeners!  Thank you for coming to the session and thank you for listening!   In the Rapid Fire segment hear from one of our biggest supporters - Robin Craigen of Moving Mountains Vacation rentals of Steamboat Springs and the Vail Valley.  Great fun was had putting Robin on the spot by Sarah and T!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is a great episode of Sarah and T.   Meet Angie Leone of Hawaii who has tied her company's success into sharing with those less fortunate.    Find out how she gives on the local, national, and international level, learn how she has 60 children, and figure out what you can do better in your social efforts.   A truly moving episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Meet Travis Wilburn of Stay Charlottesville and Blue Cedar Partners of Charlottesville, Virginia in this episode.  Travis is a very bright, young, and energetic entrepreneur who is full of new and fresh ideas that are working.   Hear how he is creating an organic spider web of services for his guests, how he and Charlottesville recovered from a devastating public relations nightmare, and listen closely to learn how he spells Monticello.  In the news segment the guest and hosts comment on a new television show on CNBC you should take a look at.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T interview C.J. Stamm, III from Southern Comfort Cabin Rentals in Blue Ridge, Georgia.   C.J. is an innovative manager who is incorporating remote management, purpose built housing and bringing together other area businesses to create a festival to boost business in the area's slow time.  Listen to this vacation rental manager talk about the importance of being good to yourself, and always pushing forward.  In the news segment find out about The Blue Ridge Blue and BBQ Festival being held next weekend.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this much anticipated episode Sarah and Tim talk about technology tools that are available to rental managers and how to choose the right tools and toys for your company.  There are a lot of options out there with items that will help you run your company in a variety of ways.  Tim and Sarah give you a rundown about how to evaluate the companies.  Everything from Software, to electronic locks, maintenance and housekeeping tools, and even website providers are discussed in this much requested episode.
In the news segment Sarah and T talk about the upcoming conferences scheduled for the fall.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode, Sarah and T put a wrap up on the recent Data and Revenue Management Conference that was held in Atlanta by VRM Intel.  This conference, which was sold out, was one of the most talked about conferences in recent memory as hundreds of rental managers from around the world gathered to talk about terminology, statistics, and what we can do to ensure Vacation Rentals are on the same level with Hotels and Motels when it comes to getting the most dollars for every available night.   Tim was at the conference and has many points of interest for us to consider during this episode.
In the news segment, Sarah and T discuss the recent announcement of Vacasa purchasing Wyndham and what that means to you as a local vacation rental professional.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T speak to Vince Perez of Santa Cruz, California who has gone from 100% dependence on OTA's to 0%.  He did it by purposefully working on building his brand.   
Listen to Vince's strategic execution of a plan that gave him complete independence from 3rd party sites.
In the news segment we speak about two initial public stock offerings, and HomeAway announcing they will be sunsetting their software produce V.12

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This week's episode of Sarah and T is a monumental edition.   It is episode #50!  This week the tables have been turned so that a couple of key staff members are interviewed so our hosts can see what they see in what it takes to run a successful vacation rental business.  Take a listen and get some great tips from folks on the front line.   Amy Raegner and Sarah Moss are the two stars on this edition!  
In the news segment the group talks about the importance to be kind and supportive of each other during the height of the season.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our professional vacation rental managers dive head first into an area many of us would like to ignore - why owners may leave you.   Yes, it is a sad fact that some of our property owners are not always happy with our services.  Sarah and T outline 10 areas that may be hot points for owners, but by the end of the podcast they come up with an 11th reason.   This is a good listen.
In the news segment they talk about two upcoming professional development seminars that you will want to look into.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T talk about a recent poll that was conducted among travelers that named their top amenities.  What does your top list look like?  Sarah and T have come up with their own "Top 11" Amenities and they discuss the pros and cons of each of them here.   They even may add some before this episode is over!
In the news segment they discuss new fees that are being rolled out to property managers by 3rd party websites.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

We all deal with properties being listed for sale and then selling.  In this episode Sarah and T take on the idea of creating a great partnership with your local sales agents that is beneficial to both you and the agent.   7 great points to put into action to make a more productive relationship that helps everyone!  In the news segment Tim and Sarah discuss the onslaught of recruitment pieces your property owners are seeing on a daily basis and what you need to do to respond.   This is a very helpful and takeaway filled episode!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T our two hosts interview Sharon Walker of Walker Luxury Vacation Rentals in Austin, Texas.    You may remember Sharon from the VRMA Takeaways episode when she played "Rapid Fire" with us and she was quite entertaining.  In this episode Sarah and Tim find out more about the "city" vacation rentals, and what it takes to deliver luxury to discerning guests.   Sharon also plays rapid fire with us again in her unique and entertaining style, and in the news segment, we hear about Marriott's entry into Vacation Rentals.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T interview Matt Landau. One of the most prominent faces and voices in the vacation rental business   
Whether it is his podcast (Unlocked), his television show (The Vacation Rental Show previously known as A Sense of Place), his various public speaking events, or his wildly successful website (VRMB.com), Matt has become the standard bearer for many operators in the vacation rental business.    He has 15,000 followers on his weekly vacation rental blog, and he has more than 800 subscribers to his "Inner Circle" where he delivers special content to his closes followers.  When Matt speaks - people listen.
In this episode Sarah and T get to the bottom of how he has so many followers, the secrets of the production of his television show, and how he thinks the future of the hospitality industry is held by the vacation rental operators of today.   In the weekly news segment we hear how the recent challenge Sarah put to Tim was handled.   This is one of the most entertaining and informative episodes so far.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T our two fearless Vacation Rental Professionals continue their informative interview with Durk Johnson, Executive Director of the Vacation Rental Housekeeping Professionals.   
In our last episode we focused on housekeeping issues and how to overcome them, and this week we focus on laundry issues.
Durk is an expert on Laundry operations and gives us several nuggets as we contemplate the pros and cons of starting our own laundry service - it's not for everyone particularly those that don't know what a titration report is.
We hope you enjoy this episode!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's episode Sarah and T talk to "Mr. Clean."  Also known as Durk Johnson, Executive Director of the Vacation Rental Housekeeping Professionals who talks to our dynamic duo about 'THE" most important aspect of the vacation rental experience - Cleaning.   Durk knows his stuff and he talks about things like Standard Property Appearance Standards, explaining different Cleaning Levels, and managing owner expectations.
This is one of the biggest episodes in terms of take aways so please be ready to write down things you can put into practice in your every day business.
In the news segment the group talks about Air BnB recording more revenue in 2018 than many of the largest hotel brands and how that impacts you.
Get ready for a good one with this episode!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T our two experience filled rental managers talk about  four aspects of dealing with your guests and ask "Would you do that to your mother?!"   We all get busy in this business and we don't always think about how our processes and policies may negatively effect your guests.   This episode focuses on four very important touch points you have with your guests and we hold up the mirror about what we are really saying to our guests.  Great content and great takeaways abound in this episode.   In the news segment Sarah and T discuss the rumor that Wyndham is about to sell their North American Vacation Rental division and the continuing discussion of Vacasa moving to a public company.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T have onboarded hundreds of vacation rental owners over the history of their careers.  In this episode, find out the 12 areas they think are most important to ensure success on getting that new property on board to your rental program.   Do you allow Fido to sit on the couch (please say no!), what about owner use time, how do you handle work orders or any of the myriad of issues that come up with owning a vacation rental property.  Sarah and T hit all of them head on in this episode.   In the News segment, Tim reports from the Vacation Rental Women's Summit in New Orleans.  There is a member of this podcast who evidently was not in attendance....

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T take on another guest that is famous for wearing red shoes this week - Simon Lehman, former President of Phocuswright (leading travel research firm), and currently serves on the board of directors of Booking Pal, Rented.com, Properly, Vacasa Europe.   He also was formerly on the board of directors of HomeAway, Inntopia, and was the CEO of Interhome - the largest vacation rental organization in the world (at the time).   
More recently he is the founder of AJL Consulting (find out why it is named that on this episode) where he helps firms buy, sell and get funding to grow their businesses.   A sought after speaker on the Vacation Rental business all over the world Simon joins Sarah and T and tells us why the red shoes, what he thinks about the Super Bowl, and of course gives his take on the state of the vacation rental industry.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T go Hollywood in this episode of The Professional Vacation Rental Manager's Podcast as they interview the co-host of the wildly popular original Netflix series "Stay Here" Peter Lorimer.   Peter talks about his unique background as a world famous club D.J., his highly successful career as a Los Angeles real estate broker, and of course his Vacation Rental rehab show on Netflix that he co-hosts with Genevieve Gorder.  This episode is loaded with new takeaways.  In the news segment, AirBnB's move to acquire "Hotel Tonight" is discussed.  

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

On this edition of Sarah and T - The professional vacation rental manager's podcast our two hosts tackle your questions.  Find out what they think is the hottest trend in the industry, how to become involved when regulations hit your area, and what sort of fee structure you should have in place in your business.  In the news segment Sarah and T discuss the new HomeAway Trends report, and encourage their listeners to get involved with #bookdirect day (February 6th).   

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and T start a new chapter in their podcast today as they begin the 2019 podcasting season.   The professional vacation rental manager's podcast will be having some changes coming your way this year, but you need to listen all the way to the end to find out what the big news is!
In this episode Sarah and T review 2018's predictions to see how they did, discuss the 25 episodes that they published in the past year, and then boldly make predictions for what will happen in the vacation rental business in 2019.
You don't want to miss this one!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and Tim bring 2018 to a close with an outstanding interview with one of the most recognizable Vacation Rental Managers around.  Steve Milo of V-Trips is a self made icon in the Vacation Rental Industry and on today's episode he talks about self funded acquisitions, purpose built properties specifically for vacation rentals, and of course his withering analysis of On Line Travel Agents like HomeAway, Trip Advisor, and others.   Find out what Steve thinks about a variety of topics in today's episode and why he feels it is important to him to speak up for other vacation rental managers.   
In the Rapid Fire segment he discusses fitness, mind reading, and the comic book business, and in the news segment find out everyone's thoughts on the trend of people in pictures for vacation rental properties.
One of the best episodes of the year!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our two hosts interview Amy Hinote of VRM Intel.   The premiere source of news and information in the vacation rental industry.   Amy shares her thoughts on the recent VRMA Conference, how Vacation Rental Managers are all doing the wrong thing when it comes to analyzing their business, and she provides some breaking news about what the future of her business looks like.   There is also a lightning round where Amy reveals her desire to be a lead guitarist in a rock and roll band, and her devotion to Edie Brickell.
In the News segment Amy reveals a new publication that will be coming out soon for property owners that rent their property.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and Tim are on the road this week as they attended the International Conference of the Vacation Rental Management Association and The Vacation Rental Housekeeping Professionals in Las Vegas, NV.   This episode is a recording of the session "Takeaways with Sarah and T" from the conference where attendees came to this session to share the one big thing they are taking home from the conference.   Listen to 34 People give their top tidbit from the conference, and hear super fan Sharon Walker of Austin, TX play rapid fire with the hosts.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Today Sarah and Tim talk to Keynote Speaker, Best Selling Author, and International Customer Service consultant John DiJulius.  John has been a keynote speaker at VRMA twice, and is the main attraction each year at the "Secret Service Summit."  In short, he knows his stuff and he shares it with us in this episode.  Hear about 5 keys to making a good hire, what the FORD method is, and why he thought his mother owned his elementary school, and why he did not play shortstop for the Cleveland Indians.   
This is an episode you do not want to miss!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode our two professional vacation rental managers talk to one of the icons in vacation rentals and one of the keynote speakers at the upcoming VRMA conference. Doug Kennedy is a reseravations sales trainer with some of the largest hotel chains in the world as his clients, but he holds a special spot for vacation rentals and the connection it takes to be a successful vacation rental reservations agent. Listen to find some great tips on making connections, on how to measure success, and what makes a fantastic agent. In the news segment a new television series on Netflix is discussed, and rapid fire reveals some funny memories.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Our two fearless vacation rental managers tackle a big subject head on today - the matter of compensation for a guest when there is some sort of dissatisfaction. It is a tough topic, but we hope you can get some great takeaways from their experience and processes. Also find out Tim's guilty pleasure when it comes to Broadway shows, and in the news segment HomeAway announces a rollback on a controversial policy with rental managers!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this Episode our two intrepid vacation rental managers interview Toby Babich of Breckenridge Resort Managers who has formed his company around making sure his employees feel valued, which in turn translates into his guests getting outstanding service. Listen to this VRMA board member, community leader, and mayor of his town puts his personality into his business. In the rapid fire round we hear about Kool and The Gang, and in the News Segment there is big news from the North Carolina Real Estate Commission

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode with Sarah and T our two professional vacation rental managers interview Yoan and Gaelle of Tavata Chalets in Quebec. A French speaking couple who have practically invented the vacation rental industry in their area of the world. Hear about managing properties 6 hours away, dealing with government inspectors, and vacation rental owners who have to have the industry explained to them. In the news segment they talk about bed bugs and what to do if you get them in one of your properties. C'est vraiment un épisode unique et nous pensons que vous l'apprécierez! That is "This is a truly unique episode and we think you will enjoy it! Bon Jour! 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

One of the most popular segments of Sarah and T is their off beat segment known as "Rapid Fire." This episode is a tribute to that segment as Sarah and Tim fire questions back and forth at each other in this funny, and very revealing episode about our two hosts. Find out why Tim is obsessed with returning e-mail messages, and who is Sarah's all time favorite sports hero among other things in this fast paced episode.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Tim and Sarah talk to Claire Reiswerg of Sand N Sea Properties in Galveston, Texas who is one of the most innovative and involved vacation rental management company owners in the country. Learn why she is so passionate about being involved in regulatory process, and learn why she asks why so much around her company. Claire is truly a change agent and Tim/Sarah share a great interview with her on this podcast. Also find out what NBA Basketball has to do with sanity for Claire in the rapid fire segment, and Sarah talks about tax changes in the news segment

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode with Sarah and T our two professional vacation rental managers interview Miller Hawkins of Booe Realty in Myrtle Beach, SC. Miller recently went through the process of deciding whether to sell his business to a large national organization. Listen to Miller's detailed explanation of the process and the challenges he dealt with in deciding whether to cash in or not and how it changed him and his company. In the rapid fire round discover what petroleum engineering has to do with vacation rentals, what a red raider is and the secret to working with your spouse. In the news segment find out what "the big boys" are using to market to potential new owners.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this week's Episode Sarah and Tim are joined by Michelle Hodges of Meyer Vacation Rentals in Gulf Shores, Alabama who recently rocked the entire vacation rental world by dropping all of their listings on HomeAway. Listen to Michelle as she explains making purposeful decisions, planning for success, explains what #meyerinspired is, and the challenges of managing a 1,500 property rental program to great success. In "Rapid Fire" find out why Michelle hates job interviews, and in their weekly news segment Michelle gives a front line perspective on vacation rental restrictions in Orange Beach, Alabama 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and Tim interview Clark Twiddy of Twiddy and Company from the Outer Banks of North Carolina. Twiddy is well known as one of the largest vacation rental companies in the country, but also one of the highest quality operations around. Listen in as Tim and Sarah try to find the secrets of being the best!. Also Clark participates in the Rapid Fire Round of questions, and in Not So Hot off the Press the trio talks about Summer 2018

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and Tim interview Peter Reeburgh of Summit Cove Lodging in Keystone Colorado. A former NASA Engineer Peter reveals some of his problem solving skills in approaching the management of vacation rentals and in his very effective owner acquisition strategies. There are a lot of takeaways in this fast paced interview with one of the industry's best. Also the lightning round reveals a fear of bugs and in the news Peter talks about the advantage of having a virtual manager in your marketplace

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Sarah and Tim are changing their format as they are starting on a cycle of interviewing another vacation rental company owner for their podcast. In the first Interview episode Tim and Sarah Interview Elizabeth Shapiro and Michael Pedenko co-founders of Book My Vacay in Scottsdale, Arizona. Take a listen as Sarah and Tim learn about the challenges of managing a vacation rental firm in a metropolitan area. Be sure to listen to the "lightning round" as well at the end of the podcast. Another new feature of the podcast

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In the 3rd part of the trio of episodes on fiscal management of your company Sarah and Tim dive head first into the topic of budgeting. How to do it, what to do, and whom to involve in the process. Take a listen to two of the top experts in Vacation Rentals talk about setting your company up for success. Also in their weekly news segment they discuss HomeAway's recent contract renewal process with their "trusted partners." Sarah and Tim also have a big announcement at the end about a format change for the podcast.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this Episode of Sea To Ski Sarah and Tim tackle the Income side of your business and how you can squeeze 10% more profit from the income side of your Profit and Loss statement. This is the 2nd part of a 3 part episode and our two professional vacation rental managers dive deep into the inner workings of the income side of the company ledger. Also on their news segment they discuss two upcoming educational sessions that are being offered by VRMA. 

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is the first of a 3 part episode on how you can find 10% more profit in your company. In this episode Sarah and Tim look at expenses and give you 10 (or is it 11) ideas of where to look on the expense side of your company to help your bottom line. Also in their weekly news segment they put a challenge out to the listeners to help a young lady in Texas.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode Sarah and Tim cover the cornerstone of any professional vacation rental manager's company. Whether you call them reservations sales agents, reservationists, vacation specialists, vacation planners or something else they are the folks that make your company run. Discover 5 foundations that help make your reservations team a success. Also in Not So Hot Off The Press, But Definitely Happening Sarah and Tim describe a survey they want you to participate in to get a picture of what is happening in the industry regarding 3rd party on-line travel agencies

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this episode of Sarah and T our two intrepid professional vacation rental managers dive into the blogosphere (yes that is a word) and help you overcome the challenge of starting your own blog (and maintaining it). With special thanks to Brandon Sauls of ICND Tim and Sarah give you several key takeaways to help you succeed in blogging. This will also help you with your web site rankings, and give you another opportunity at OTA indepence as well. Take a listen and let them have your feedback on this topic!.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

One of the most difficult things in the Vacation Rental business is to hire the right people for the right jobs. In this episode Sarah and Tim talk about key points in putting together a hiring plan that will fill your team with winners and not whiners. These points will help you make sure you have the right people on your team bus, so you can them in the right seats. Also in this episode Tim gets in trouble with the Employment Security Commission and this week's news segment focuses on major changes with a major credit card company that could effect all vacation rental managers.

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is the exciting conclusion to the episode that was so big it could not be contained by just one episode! Listen in on this episode to get the final tips needed to address décor in your vacation rental properties. Sarah and Tim address 4 specific steps to consider when taking on the meaty subject of your vacation rental properties' décor. A critical factor in the success of any vacation rental property. Also recent announcements by two premiere vacation rental professionals are discussed in the weekly "Not So Hot Off The Press, but Definitely Happening" Segment

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

This is the much anticipated episode of Sarah and T the duo focuses on décor of vacation rentals. Are you like Tim and think good enough is good enough, or are you more of a like mind with Sarah (or should we say Joanna Gaines) who thinks it is incumbent on Vacation Rental Mangers to be the décor police and ensure your owner's properties are up to date? Both sides will get their due in this episode (although we are more of a Sarah fan on this one). This is part one of a two part episode on vacation rental décor. Episode 2 on this subject will be coming in the next few days!

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

In this first Episode of season 2 Tim and Sarah discuss the concept of using a Mystery Shopper to rate the experience your guests may have in staying at your vacation rental company. Whether you use your old college roommate, a professional peer, or a professional shopping service there are pros and cons to each and they discuss it here. Also, in the weekly news segment they discuss more regulations and restrictions taking place around the country in the vacation rental industry

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com

Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In

Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com