Lean Leadership for Ops Managers

Making Hard Decisions Based on Values | 128

Wed, 22 Nov 2023 01:00:00 -0600

How well do you stick to your core values when it comes time to make hard decisions? It’s easy to talk about them in meetings and put them as posters on the walls, but do your decisions and actions align with your values?

In this episode, Jamie shares how our behavior shows our values, plus an important update regarding the podcast.

What You’ll Learn from this Episode:

An Update on the Podcast
Core Values in an Organization
Values Dictate Our Behavior
Having the Courage to Make Hard Decisions

Get full show notes and more information here: https://processplusresults.com/podcast/128

What is Lean Leadership (REPLAY) | 127

Wed, 08 Nov 2023 01:00:00 -0600

What is Lean Leadership? It’s kind of an elusive, hard-to-define thing.

In today’s episode, I’ll break down what both Lean and Leadership mean to me, which then drives how I develop leaders. You’ll hear key components to consider when moving Lean Leadership beyond a buzzword to definable meaning.

This is my living and growing definition. Things can change, but the goal is to inspire you to create your own code to operate by. Let’s get to work!

What You’ll Learn from this Episode:

What Lean means to me, and how it advances my purpose
My current definition of Leadership
How my definitions of Lean Leadership drive my practice in developing people
Key considerations for how you think about Lean Leadership
Explore for yourself: What is Lean Leadership?

Get full show notes and more information here: https://processplusresults.com/podcast/127

How to Listen Effectively as an Operations Leader | 126

Wed, 25 Oct 2023 01:00:00 -0500

How well do you listen? How quickly do you jump in and start offering solutions or try to fix the problem? In this episode, Jamie shares things that hinder us from listening and how to listen effectively as an operations leader.

What You'll Learn from this Episode:

Choosing to Listen Intentionally
Things that Hinder Me from Listening
Two Ways to Improve Our Listening Skills
Shifting Away from Either/Or Thinking

Get full show notes and more information here: https://processplusresults.com/podcast/126

Developing a Growth Mindset as a Leader with Katie Anderson | 125

Wed, 11 Oct 2023 01:00:00 -0500

How do we create an organization that has a growth mindset? So often, we look at our teams to see how they can improve, but building a culture of improvement starts with us as the leaders. In this episode, Katie Anderson joins us to discuss GE's Lean Mindset Event and how to develop a growth mindset as a leader.

What You'll Learn from this Episode:

Change Begins with Leadership
Learning to Step into Something New
Differences Between Fixed and Growth Mindset
Growth Mindset is the Foundation of Continuous Improvement

Get full show notes and more information here: https://processplusresults.com/podcast/125

Safety is a Team Sport | 124

Wed, 27 Sep 2023 01:00:00 -0500

How do you approach safety? As leaders, it's easy to focus on policies to ensure everyone follows the rules, but safety encompasses so much more than procedures; it is a team sport. In this episode, Jamie shares how safety starts with our mindset and culture within our team.

What You'll Learn from this Episode:

Safety is a product of servant leadership
Safety is an expression of love
An evaluation of the safety in our organizations

Get full show notes and more information here: https://processplusresults.com/podcast/124

Live from GE's Event: The Lean Mindset | 123

Wed, 13 Sep 2023 01:00:00 -0500

Hello from New York! I am coming to you live from GE's Lean Mindset Event, which focuses on encouraging the right mindset to embrace lean and features several excellent speakers across different industries, including CEOs from top companies, former NBA and NFL players, and more. In this episode, I share an overview of the event, plus my initial reaction and key takeaways.

What You'll Learn from this Episode

Live from New York
My initial reactions and key takeaways
A Lean Mindset leads to Lean Thinking
Lean Tools versus Lean Thinking
Leaning into the Growth Mindset
Genuinely going to Gemba

https://processplusresults.com/podcast/123

How to Effectively Delegate for Development | 122

Wed, 30 Aug 2023 01:00:00 -0500

How might operations leaders delegate more effectively? In this episode, Jamie explains how the reason we delegate can drive more effective delegation and practical steps you can take to delegate for development efficiently.

What You'll Learn from this Episode:

How to Delegate More Effectively
The Primary Reason for Delegating
Gaining Clarity on the Individual, Activity, and Skills
Define the Level of Delegation
The Logistics of Delegation

Get full show notes and more information here: https://processplusresults.com/podcast/122

The Real Reasons Ops Managers Should Delegate | 121

Wed, 16 Aug 2023 01:00:00 -0500

Why do you delegate? How does that determine what tasks you choose to give?

In this episode, Jamie discusses the real reasons Ops Managers should delegate and how it benefits themselves plus other members of their team.

What You'll Learn from this Episode:

The Reasons Ops Managers Delegate
Delegating for Myself
Delegating to Help the Individual
Delegating for the Good of the Team

Get full show notes and more information here: https://processplusresults.com/podcast/121

Three Obstacles to Delegation | 120

Wed, 02 Aug 2023 01:00:00 -0500

How often do you delegate? It can be difficult to delegate tasks that could be completed by other members of our team, in turn freeing up more of our time. In this episode, Jamie discusses three common obstacles that leaders face regarding delegation.

What You’ll Learn from this Episode:

How often do you delegate
It takes time to delegate
Letting go of control
Feeling guilt in delegating

https://processplusresults.com/podcast/120

Having Fun in Operations Leadership | 119

Wed, 19 Jul 2023 01:00:00 -0500

How often do you characterize your work as fun?

In this episode, Jamie shares how a big challenge and getting creative and trying new and better ways is fun for her, and as Operations Managers, you should be finding fun in your work too. Even though not every aspect of your job may be enjoyable, if you never find joy in what you do, there is a problem.

What You’ll Learn from this Episode:

A shift in my client workload and time
Finding fun in challenging problems and situations
The difference between work fun and personal fun

Get full show notes and more information here: https://processplusresults.com/podcast/119

Lean Culture Requires Productive Conflict (REPLAY) | 118

Wed, 21 Jun 2023 01:00:00 -0500

You can’t have a lean culture without conflict, but so many organizations and leaders are NOT comfortable with conflict. Here’s the question: “What would be the impact to your organization if you could have less destructive conflict and more productive conflict?”

What You’ll Learn from this Episode

Two types of workplace conflict, and how they differ
How the research behind DiSC for Productive Conflict does - and doesn’t - align with the other conflict models we’ve explored on past episodes
Why you can’t have a lean culture without conflict
The role leadership action plays in stimulating productive conflict
What Productive Conversations and Conflict is and how it can help your leadership team achieve more effective change adoption, gain better adherence to standard processes, and foster creativity and collaborative problem solving

Get full show notes and more information here: https://processplusresults.com/podcast/118

The Pitfall of Unstructured Urgency | 117

Wed, 07 Jun 2023 01:00:00 -0500

Do any of your leaders ever rush into solving a problem? It’s so easy to jump in and start pushing and moving too fast without taking a measured approach. In this episode, Jamie discusses the pitfall of Unstructured Urgency and how to overcome it.

What You’ll Learn from this Episode

How Unstructured Urgency Shows Up
The Impact of Lack of Structure
How to Help Leaders Avoid Unstructured Urgency

Get full show notes and more information here: https://processplusresults.com/podcast/117

Great as an Enemy to Good in Operations Leadership and Execution | 116

Wed, 24 May 2023 01:00:00 -0500

Do you ever find yourself stalling to make a decision? Leaders often get stuck not making a decision because they don’t know enough or how to make the “perfect” one. In this episode, I share how perfection is an Enemy of Effective Operation and some practical steps to overcome it.

What You’ll Learn from this Episode:

How perfection shows up
The consequences of the decisions we make
Perfection delays action
Ways of thinking to overcome execution traps

Get full show notes and more information here: https://processplusresults.com/podcast/116

One Cause of Failed Execution

Wed, 10 May 2023 01:00:00 -0500

What causes Ops Leaders to struggle with effective execution? Even when the processes are in place, they never seem to be used consistently or correctly. In this episode, Jamie discusses how complexity is a cause of failed execution, and how to create simplicity instead.

What You'll Learn from this Episode:

Choosing the Tasks to Complete
Complexity as an Enemy to Effective Execution
Creating Simplicity

Get full show notes and more information here: https://processplusresults.com/podcast/115

Focus When Everything Is Important | 114

Wed, 26 Apr 2023 01:00:00 -0500

I know you are busy. So, how do you prioritize tasks when they are all important? How do you decide what to focus on? In this episode, I discuss an enemy of execution: distraction. Not being distracted with meaningless or unimportant things, but staying focused on long-term, strategic goals when there is so much to do in your day-to-day.

What You'll Learn from this Episode:

Dealing with the Day-to-Day
Separating Priorities
The Trap of Distraction

Get full show notes and more information here: https://processplusresults.com/podcast/114

Coaching Techniques for Self Leadership (REPLAY) | 113

Wed, 12 Apr 2023 01:00:00 -0500

So often leaders want to learn how to “fix other people.” To get them to do the work, to get on board, to be better. But true leadership starts with our own thoughts, beliefs, and self awareness.

You are probably keenly aware of your results. But what about your feelings? Or your underlying, automatic thoughts?

In this episode, I dig into coaching techniques for self leadership. Because whether you like it or not, it’s hard to manage yourself when you don’t really know your inner workings.

What You’ll Learn from this Episode

How life coaching applies to leadership self awareness and self management
Lessons I learned from the CTFAR Self Coaching Thought Model
How to facilitate the transformation from both thoughts and behaviors
How to figure out what your underlying thoughts are

Get full show notes and more information here: https://processplusresults.com/podcast/113

The Manager Mistake of Constraining Possibility | 112

Wed, 29 Mar 2023 01:00:00 -0500

Do you want it done on time, or do you want it done right? We’ve all heard statements like this, and maybe we’ve even said them. It’s so easy to get caught up in this either/or thinking and thinking it’s impossible to have both outcomes. But what if it is possible to have both?

In this episode, I share the idea of AND thinking and a replay of my story from Episode 001, where I experienced a missed opportunity to practice this mindset.

What You’ll Learn from this Episode:

One of the overarching challenges ops leaders face, and why we need to challenge it
How to stop looking at things as a dichotomy and open the door to possibilities
How to think and speak about the need to respect people and deliver results
A practical example of using an AND approach- in leadership and in life

Get full show notes and more information here: https://processplusresults.com/podcast/112

How to Create Effective Leader Standard Work with Paul Dunlop | 111

Wed, 15 Mar 2023 01:00:00 -0500

As a leader, do you find too much of your time is spent in chaos and firefighting? Would you prefer to spend your energy moving your team toward an improved culture with better business results? In today’s episode, Paul Dunlop explains how Leader Standard Work cuts through the chaos and creates a stable environment ripe for Continuous Improvement.

What You'll Learn from this Episode:

The role of leader as coach
How to shift from reactive work to proactively adding value
Steps to slowly incorporate Leader Standard Work into an already-busy day

Learn more and find full show notes:
https://processplusresults.com/podcast/111

Improving Your Leadership through Lean Leader Standard Work with Tracy O'Rourke | 110

Wed, 01 Mar 2023 01:00:00 -0600

Is there any greater priority in today’s business environment than attracting and retaining talented and dedicated employees? In today’s episode, Tracy O’Rourke explains the critical impact of meaningful leader routines on the engagement of a company’s workforce.

What You’ll Learn from this Episode:

The role of leader routines in improving culture
Steps for implementing and enhancing Leader Standard Work
Ideas for effectively managing time while adding new leader routines

Learn more and find full show notes:
https://processplusresults.com/podcast/110

Making Work Human: Lead People Well and Get Results with Moe Carrick | 109

Wed, 15 Feb 2023 00:00:00 -0600

While work is made up of process, organizations are made up of people. That’s right, weird, messy, emotional human beings. So operations leadership isn’t just about managing operations or improving process - it’s also highly dependent on leading people.

Moe Carrick joins us to discuss how we can lead people well while also getting results.

What You’ll Learn from this Episode

People Make Organizations Great
Skills for Activating People’s Talents
Why Investing in Your People Matters
The Value of Frontline Teams

Learn more and check out the links at our full shownotes: https://processplusresults.com/podcast/

Navigating the Intangibles of Leadership with Elisabeth Swan | 108

Wed, 01 Feb 2023 00:00:00 -0600

How often do you share your mistakes as a leader? So often in organization we celebrate success and share what went right, while shying away from the mistakes and lessons learned it took to accomplish that success.

In this episode we talk with Elisabeth Swan about reframing mistakes as gold that can help foster stronger collaboration, team building and problem solving.

What You’ll Learn:

How improv made Elisabeth a better lean leader
The power of storytelling in data-driven leadership
Why Elisabeth says mistakes are gold and how they help others
Why it's so hard ot listen and ways to practice intentional listening

Read more and get full shownotes at: https://processplusresults.com/podcast/

Advancing Women in Leadership with Kelli Thompson | 107

Wed, 18 Jan 2023 14:00:00 -0600

Diverse executive teams deliver better performance. It’s shown in study after study. Despite modest progress, women are still dramatically underrepresented in leadership roles.

How can women take steps to advance to the rooms where decisions are made, and then to confidently contribute in those rooms?

How can current executives take responsibility and action to build greater diversity and inclusion among their senior ranks?

Kelli Thompson, author of Closing the Confidence Gap, shares actionable advice on both questions.

What You’ll Learn from this Episode

Factors contributing to a lack of gender diversity in leadership roles
Ways women can ground themselves in their career progression
The Advocacy Model for closing the confidence gap
How executives can take intentional action and ownership to improve inclusion and diversity among their senior leadership teams

Get full show notes and more information here: https://processplusresults.com/podcast/107

Expanding What's Possible with Sarah Tilkens | 106

Wed, 04 Jan 2023 01:00:00 -0600

Happy New Year! As we shift our focus to the next year by setting goals and thinking about what we want to achieve, it’s easy to limit what we believe is possible. In this episode, Sarah Tilkens shares how to shift from a goal mindset to a growth mindset to expand what is possible.

What You'll Learn from this Episode:

Setting Meaningful Goals
How Mindset Can Expand what is Possible
Five Steps for Expanding your Mindset
Brainstorming Through Obstacles

Learn more and find full show notes:
https://processplusresults.com/podcast/106

Individual Purpose and Toyota Kata with Sam Morgan | 105

Wed, 21 Dec 2022 01:00:00 -0600

What is your personal purpose? So often, we talk about organizational purpose as part of our True North, but what about you personally? What motivates you to keep going during those challenging days?

In this episode, Sam Morgan joins us to share how he helps change people's lives by assisting them to uncover their personal purpose while also understanding the process of Improvement Kata and tying it together through daily coaching.

What You'll Learn from this Episode:

How Fear Shows Up
Finding your Individual Purpose
Incorporating Purpose into Continuous Improvement
How Daily Practice Changes Your Mindset

Learn more and find full show notes:
https://processplusresults.com/podcast/105

Breaking the Telling Habit with Katie Anderson | 104

Wed, 07 Dec 2022 01:00:00 -0600

We all have a telling habit and may not even realize it. As leaders, we are often blind to the fact that instead of answering a question or giving a suggestion, we are telling others what they should do.

In this episode, Katie Anderson joins us to share how to build awareness of and break the telling habit.

What You'll Learn from this Episode:

Developing Without Telling
Telling in Disguise
Making a Shift to Tell Less
Coaching Through the Struggle

Learn more and find full show notes at:
https://www.processplusresults.com/podcast/104

One-on-Ones that Don't Suck (REPLAY) | 103

Wed, 23 Nov 2022 01:00:00 -0600

Are you a fan of one-on-ones? Most managers aren’t. But that’s because most managers haven’t had great one-on-ones modeled for them. If you want to lead through relationships, then valuable one-on-ones are a key activity to master.

What You'll Learn in This Episode:

Why doing one-on-ones is one of the most critical leadership routines for managers
What managers get wrong with one-on-ones
Answers to the most common questions about one-on-ones
Important elements that make up an effective one-on-one
The foundation of an effective one-on-one agenda

Learn more and find full show notes:
https://www.processplusresults.com/podcast/103

That’s Not Coaching (REPLAY) | 102

Wed, 09 Nov 2022 01:00:00 -0600

What do you mean when you say the word coaching? Do you think of an iconic sports coach yelling plays from the sideline or giving an inspirational speech in the locker room? As leaders, we coach our team members to help them learn and grow, but I’ve discovered that coaching is used incorrectly in many instances.

In this episode, we are diving into what I mean by coaching, how it’s different from other definitions, and why it even matters.

What You’ll Learn in this Episode:

What Coaching Is Not
My Definition of Coaching
What Coaching Means as an Operations Executive
Coaching as Part of Development

Learn more and find full shownotes at:
https://www.processplusresults.com/podcast/102

Transition from Doing to Coaching | 101

Wed, 26 Oct 2022 01:00:00 -0500

Telling is not all bad; however, as leaders, we typically need to bring more coaching into our team interactions. So, how do we transition from doing to coaching? In this episode, Jamie shares how to effectively coach problem solving.

What You'll Learn from this Episode:

Coaching Problem Solving
Set Your Intention to Coach
Stop Giving the Answers
Start Asking Good Coaching Questions

Learn more and find full shownotes at:
https://processplusresults.com/podcast/101

Expanding Your Team to Align with the Organization’s Vision: Special100th Episode Edition | 100

Wed, 12 Oct 2022 01:00:00 -0500

How have you expanded your team as your organization continues to grow? Does your hiring strategy align with the organization’s values and vision?

The Process Plus Results team is expanding, and in this special 100th Episode Edition, Jamie shares how the team’s strengths intersect and complement each other. Plus, the team members join us to share what they do, the value they bring, and how that applies to their direct team and operations leaders as a whole.

What You'll Learn in this Episode:

Creating a Team of Intersecting Strengths
Knowing When to Let Go
Keeping a People-Centered Focus in Lean
Growing Outside of Your Comfort Zone
Top Episode and Recommendations

Learn more and get full shownotes at:
https://www.processplusresults.com/podcast/100

How it Started. How it's Going | 099

Wed, 28 Sep 2022 01:00:00 -0500

How did it all begin? Since we are getting ready to celebrate our 100th episode, let's look back at how this podcast started a little over two years ago. On the day the podcast launched, I was at a speaking engagement in Evansville, IN, where I live now, and will be for the 100th episode!

In this episode, we are taking a trip down memory lane and sharing the podcast's first three episodes: Episode 1: Respect People vs. Deliver Results, Episode 2: Why is Lean so Hard, and Episode 3: Getting Lean to Stick.

What You'll Learn in This Episode:
Episode 1: Respect People vs. Deliver Results

One of the overarching challenges ops leaders face, and why we need to challenge it
How to stop looking at things as a dichotomy and open the door to possibilities
How to think and speak about the need to respect people and deliver results
A practical example of using an AND approach- in leadership and in life

Episode 2: Why is Lean so hard?

A mistake I made early in a Lean transformation, and how it made things more difficult
Why we can’t just focus our efforts on improving processes
The role beliefs play in creating powerful behaviors and systems
A model and practice you can follow to identify gaps that make it more difficult to consistently sustain and improve results

Episode 3: Getting Lean to Stick

How we sometimes mis-diagnose what’s causing our execution problems
Real-life Lean leadership example of The Transformation Trinity model in action
BOLOs and how to overcome potential hurdles and more effectively apply the model to your work
Why Lean or operations systems and tools aren’t enough on their own to get Lean to stick

Learn more and check out the full show notes at:
http://processplusresults.com/podcast/099

Helping Ops Managers to Improve Thinking Capabilities | 098

Wed, 14 Sep 2022 01:00:00 -0500

Executing a new or changed routine seems simple enough, right? As Ops Executives, we expect our leaders to start implementing a new process seamlessly, but are we teaching them all the skills they need?

In this episode, Jamie shares how to help Ops Managers improve their thinking and decision-making capabilities.

What You’ll Learn from this Episode

When We Need More Than Coaching
Execution Alone is Not Enough
Improving the Thinking and Decision-Making Behind Leader Routines
Teaching the Thinking

Get full show notes and more information here: https://processplusresults.com/podcast/098

Supporting Ops Managers to Execute New Routines | 097

Wed, 31 Aug 2022 01:00:00 -0500

Have you ever been frustrated when a leader won’t adopt a new process? How do we improve engagement with new or changing routines? As Ops Executives, we’re often told that we do too much telling and not enough listening; however, telling is still part of leading an operation.

In this episode, Jamie shares how to best use telling interactions when supporting Ops Managers execute new routines.

What You'll Learn from this Episode:

When Ops Managers Won’t Deliver Performance
Using the Five Leadership Interactions
Actions to Consider as you Develop Others

Get full show notes and more information here:
http://processplusresults.com/podcast/097

When Coaching isn't Enough in Operations Management | 096

Wed, 17 Aug 2022 01:00:00 -0500

When is coaching not enough? Coaching is a buzzword right now, and so many managers are told to make it a focus. While coaching is a wonderful tool, there are times when leaders need to use other communication approaches to be effective.

In this episode, Jamie shares an example of when a manager needed more than coaching and how it can effectively be used in combination with other skills.

What You’ll Learn from this Episode:

The Definition of Coaching
When Coaching isn’t Enough
The Skills of Leading People
A Personal Update

Get full show notes and more information here:
https://processplusresults.com/podcast/096

Collaboration, Not Competition with Tracy O'Rourke and Katie Anderson | 095

Wed, 03 Aug 2022 01:00:00 -0500

Competition or collaboration? When done effectively, competition can drive results for some people; however, there is also a potential downside. I've seen that Operations Executives are scared to remove competition because they think the drive and motivation will disappear. What would happen if we shifted away from competition and moved toward collaboration instead?

In this episode, Jamie is joined by two other leadership consultants, Katie Anderson and Tracy O'Rourke. They share how they took a different outlook, came together for a mini mastermind, and worked together to build each other up.

What You'll Learn from this Episode:

Learning from Like-Minded People
Creating a Personal Connection
Helping Each Other Grow through Collaboration
Reflecting Together in Community

Get full show notes and more information here:
https://processplusresults.com/podcast/095

Respect for People | A Pillar of Lean

Wed, 20 Jul 2022 01:00:00 -0500

Why is respect for people so important? This Pillar of Lean can affect every aspect of the way we lead.

Recently, Jamie was a guest on an internal podcast for GE, Andon That Note, and spoke with Brette Smith and LaToya Moore about the Pillars of Lean: Respect for People and Continuous Improvement. Since Andon That Note is internal and can’t be found outside the organization, they allowed us to share part of our conversation so you can hear some of the great questions that were asked all about respect for people.

What You'll Learn from This Episode:

Why Respect for People is Important
Aligning our Words and Actions
Making the Change as a Command-and-Control-Manager
Understanding Different Types of Conversations and Interactions

Get full show notes and more information here:
https://processplusresults.com/podcast/094

My Next Big Move | 093

Wed, 06 Jul 2022 01:00:00 -0500

Where have you seen waste show up in your work? How often do you have to rework things because plans have changed or were rushed? In this episode, Jamie shares how she dealt with physical rework and thought waste as she moved to Indiana temporarily.

What You’ll Learn from this Episode:

The Season of Big News
Overcoming Obstacles in Real Life
Dealing with Rework in Uncertainty

Get full show notes and more information here: https://processplusresults.com/podcast/093

Is it Wrong to Stop the Show? | 092

Wed, 22 Jun 2022 01:00:00 -0500

What does it mean to be wrong? Why are people hesitant to speak up when they see an issue? In this episode, Jamie shares her thoughts on why team members stay silent when they think there may be a problem and how we, as leaders, can create an environment where our team members are more willing to raise issues and take that risk of being wrong.

What You’ll Learn from this Episode:

Why People Are Hesitant to Share
Is it Wrong to Stop the Show
Creating an Environment Where People Raise Problems
Transitioning Away from Command and Control as my Team Grows

Get full show notes and more information here: https://processplusresults.com/podcast/092

Leading Purpose at Work | 091

Wed, 08 Jun 2022 01:00:00 -0500

How do you lead Purpose at work? We are continuing our mini-series focused on Purpose and Leading Purpose at Work. In this episode, Jamie shares how leaders at all levels can make a difference by overcoming the Purpose Gap and common Purpose Pitfalls.

What You’ll Learn from this Episode

Leading Purpose at Work
Clarify True North
Connect the Dots
Make it Personal

Get full show notes and more information here: https://processplusresults.com/podcast/091

Organizational Purpose Pitfalls to Avoid | 090

Wed, 25 May 2022 01:00:00 -0500

Is your purpose clearly communicated to everyone in your organization? Even if you talk about your purpose in meetings and have posters on the wall, everyone may not understand them or relate to them. In this episode, I talk about common Purpose Pitfalls and how to recognize them in your organization.

What You’ll Learn from this Episode

Why Focus on Purpose at Work
Organizational Purpose Pitfalls

Get full show notes and more information here: https://processplusresults.com/podcast/090

What is the Purpose Gap? | 089

Wed, 11 May 2022 01:00:00 -0500

Where do you find your purpose? Two-thirds of U.S. employees are reflecting on their purpose in life, and nearly half are reconsidering the type of work they do. In this week's episode, Jamie talks about finding your purpose at work and shares the Purpose Gap that is found among most team members.

What You’ll Learn from this Episode:

Shifting Your Mindset About Purpose
Where We Find Our Purpose
The Purpose Gap

Get full show notes and more information here: https://processplusresults.com/podcast/089

Courage, Coaching, and Kata with Susan Clancy | 088

Wed, 27 Apr 2022 01:00:00 -0500

This week continues our Kata series live from Kata Con 8, and we are talking all about coaching. In this episode, I spoke with Susan Clancy, who shared her experience of being coached as a learner live on stage and why a coach needs to be a learner. I also share my experiences from the coaching dojo and why I plan to participate in another one.

What You’ll Learn from this Episode:

Setting the Challenge
Why Learning is Important in Coaching
Coaching in Real-Time
Experiencing a Coaching Dojo

Get full show notes and more information here: https://processplusresults.com/podcast/088

The Structure and Scientific Thinking of Toyota Kata with Mike Rother | 087

Wed, 20 Apr 2022 01:00:00 -0500

Why practice Toyota Kata? It can seem daunting at the beginning with the rigid structure and rules; however, the goal of Kata is more about shifting our mindset to integrate improvement thinking into our work.

Lean Frontiers hosts an annual Kata Con, and this year I had the privilege to meet and interview Mike Rother, the author of the book Toyota Kata. In this episode, I talk with Mike about the structure and scientific thinking of Toyota Kata and how Kata is used as a resource for teachers. In the end, I share how I incorporate the foundational elements of Kata without even using the word Kata.

What You’ll Learn from this Episode:

Using Structured Practice in Toyota Kata
The Importance of Coaching
Kata in the Classroom
Integrating Kata Foundations in Your Organization

Get full show notes and more information here: https://processplusresults.com/podcast/087

Toyota Kata Fundamentals for the Kata Curious | 086

Wed, 13 Apr 2022 01:00:00 -0500

What is Toyota Kata? It's common for the nuances of Toyota Kata to seem complicated or overwhelming, especially if you haven't started practicing it. In this episode, I give an overview of Kata fundamentals and share my perspective on how Kata fits into the improvement frameworks that you may already know.

What You’ll Learn from this Episode:

The Fundamentals of Toyota Kata
Four Phases of Toyota Kata
Discovering the Path Forward
Setting the Next Target Condition

Get full show notes and more information here: https://processplusresults.com/podcast/086

Kind Leadership in Operations Management wtih Karyn Ross | 085

Wed, 30 Mar 2022 01:00:00 -0500

Difficult conversations, conflict, and performance management are all responsibilities that leaders have to face; however, we can choose how we handle them. We can either be kind and show respect to our team members or be harsh in our interactions.

In today's episode, Karyn Ross joins us to discuss Kind Leadership and how she is on a mission to help people worldwide think, speak, act and lead more kindly.

What You’ll Learn from this Episode:

Why Kindness is Important
What is Kind Leadership
The Difference Between Kindness and Niceness
Practical Steps to Practice Kind Leadership

Get full show notes and more information here: https://processplusresults.com/podcast/085

Getting Meaningful and Actionable Plus - Delta Feedback for Improvement | 084

Wed, 16 Mar 2022 01:00:00 -0500

Have you ever walked away from a feedback session that didn't seem to be productive? Maybe it devolved into a complaint session, and there wasn't any focus on what we could do to improve the situation. As leaders, how we frame the conversation can turn unproductive sessions into meaningful and actionable feedback for improvement.

In this episode, Jamie shares a simple method for evaluation, how to frame it for meaningful feedback, and adds a step to make it an improvement opportunity.

What You’ll Learn from this Episode

One Simple Method for Evaluation
Framing Plus/Delta for Constructive Meaningful Feedback
What Plus/Delta is Missing for Effective Future Improvement
Repeating Plus/Delta Evaluations to Build Culture

Get full show notes and more information here: https://processplusresults.com/podcast/084

Lean and Mental Health: How to Help People with Gemma Jones | 083

Wed, 02 Mar 2022 01:00:00 -0600

One in five people deal with mental health struggles, and this is not just a statistic; it is real, and it's affecting people on our teams whether we realize it or not. As Lean Leaders, we have the problem-solving tools to help people overcome challenges and think clearly, not only at work but also in their personal lives.

In today's episode, Gemma Jones shares her experiences with team members facing a mental health challenge and how Continuous Improvement and mental health intersect. She also provides specific actions and resources to use to help other people.

Content Warning: This episode discusses topics of depression and suicide.

What You’ll Learn from this Episode:

Experiencing the Effects of Depression and Suicide in the Workplace
Education to Understand Mental Health Issues
Using Continuous Improvement to Overcome All Obstacles
Tips and Resources to Help People on Your Team

Get full show notes and more information here: https://processplusresults.com/podcast/083

Four Elements of Effective Lean Leadership | 082

Wed, 23 Feb 2022 01:00:00 -0600

What does Lean Leadership mean to you? You’ve implemented several Lean tools and processes, such as Gemba Walks, Leader Standard Work, Daily Meetings, and Visual Management. Even though you have seen some results, does it seem like something is still missing?

In today’s episode, Jamie breaks down the four elements of effective Lean Leadership and why it is essential to build relationships and provide value to all stakeholders.

What You’ll Learn in this Episode:

Redefining the Elements of Lean Leadership
Adding Value to the Definition
The Four Elements of Lean Leadership
Creating a People-Focused Lean Organization

Get full show notes and more information here: https://processplusresults.com/podcast/082

Startup to Scaleup: Leading Culture Beyond Your Direct Team with Greg Jacobson | 081

Wed, 16 Feb 2022 01:00:00 -0600

Do you remember what it was like when you led a small team of individual contributors? It was easy to interact with everyone on the team every single day. But what happens as the company grows? You find yourself leading other leaders, and values and goals must be intentionally communicated.

In today's episode, Greg Jacobson joins us to talk about scaling a startup and how he focused on building a culture through that process.

What You’ll Learn from this Episode:

Transitioning as the Company Grows
When to Create a Culture
Building a Culture Through Communication
Learning to Work Through Failure

Get full show notes and more information here: https://processplusresults.com/podcast/081

Improve Your Team's Order Entry Flow to Create More Value with Chris Wilson | 080

Wed, 09 Feb 2022 01:00:00 -0600

Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture.

In today’s episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it has improved their order entry flow process.

What You’ll Learn in this Episode:

Keeping a Customer-First Mindset in Continuous Improvement
Overcoming Team Member Pushback on New Processes
Teamwork and Communication for Effective Improvement
Refining the Onboarding Process for Better Retention

Get full show notes and more information here: https://processplusresults.com/podcast/080

Training as an Effective Countermeasure to Performance Gaps with Jeff Welch | 079

Wed, 02 Feb 2022 01:00:00 -0600

Training a new hire is a no-brainer, but do you focus on training your team members after being with your organization for 5, 10, or 15 years? We look to training when it is time to learn a new skill, but viewing learning as a lifelong journey can help grow your team professionally.

In today's episode, Jeff Welch shares how training can be an effective countermeasure to performance gaps and why it’s useful for continuous improvement.

What You’ll Learn from this Episode

The Real Meaning of Training
Understanding the Styles of Learning and Development
Using Training to Bridge Performance Gaps
Continuous Learning Leads to Professional Development

Get full show notes and more information here: https://processplusresults.com/podcast/079

Effective Leadership Communication: How to Achieve Team Alignment with Justin Woodard | 078

Wed, 26 Jan 2022 01:00:00 -0600

Are you communicating your purpose and strategic vision in a way that engages all of your team members? You may have your values printed as posters on the wall and talk about them at your quarterly meetings, but is everyone on the team actually connecting with them?

In today's episode, Justin Woodard joins us to discuss how creating a Cultural Framework has revolutionized the way he communicates with the team members in his organization, and they are more engaged as a result.

What You’ll Learn from this Episode

Why Everyone Has Leadership Potential
Creating a Framework for a Purpose-Driven Organization
Communicating to Create an Aligned Team
Engaging with the Cultural Framework Daily

Get full show notes and more information here: https://processplusresults.com/podcast/078

Creating Better Succession Planning for Business Continuity with Kerry Siggins | 077

Wed, 19 Jan 2022 01:00:00 -0600

With the challenges over the last two years, how are you setting your team up for success in the future? Developing leaders to be adaptable and resilient is crucial given how many organizations face shortages, supply chain issues, and rapidly changing markets.

In today's episode, Kerry Siggins joins shares how she has expanded her team's skills and how this type of development has resulted in better succession planning for business continuity.

What You’ll Learn from this Episode

Developing People to Face Challenges
Creating Purpose Through Autonomy and Communication
Building a Cohesive Executive Team
Making Connections to Reduce Turnover

Get full show notes and more information here: https://processplusresults.com/podcast/077

Reflecting and Planning at Process Plus Results | 076

Wed, 12 Jan 2022 01:00:00 -0600

How do you prepare as you start a new year? Do you reflect on your past accomplishments to determine your next steps? In this episode, Jamie shares why reflection is critical and what you can expect in 2022 from the podcast.

What You’ll Learn from this Episode

Jamie’s Favorite Podcast Episodes
The Purpose of Reflection
What to Expect in 2022

Get full show notes and more information here: https://processplusresults.com/podcast/076

An Answer to the Labor Shortage: Second Chance Hiring with Jeff Korzenik |075

Wed, 05 Jan 2022 01:00:00 -0600

What caused the labor shortage, and what is the solution for the future? Almost every business has been affected by the labor shortage, and business leaders want to make sure that they’re not late to the game figuring out how to overcome it.

In today's episode, Jeff Korzenik explains what is causing the labor shortage and provides an answer with second-chance hiring. Jeff is a regular guest on CNBC, Fox Business News, and Bloomberg TV, and he is also the author of Untapped Talent, a book on the business case and best practices for hiring people with criminal records.

Get full show notes and more information here: https://processplusresults.com/podcast/075

Kyle Kumpf: Get More of the Right Stuff Done with an Effective Visual Management Board | 074

Wed, 29 Dec 2021 01:00:00 -0600

Do you have a never-ending to-do list? Do you have a hard time prioritizing important tasks or get overwhelmed by the items you need to accomplish?

In today's episode, Kyle Kumpf joins us to talk about utilizing a visual management board. He believes that when we have simple visual systems in place, we can accomplish great things at work while having more time with our families, hobbies, and interests.

Get full show notes and more information here: https://processplusresults.com/podcast/074

Can a Kaizen Event Help You Achieve Long-Term Improvement? with Adam Lawrence | 073

Wed, 22 Dec 2021 01:00:00 -0600

How do you improve sustainability? We have all experienced a change that people eventually started to go back to the old way of doing things even though it was beneficial and improved processes.

In today's episode, Adam Lawrence joins us to discuss his book, the Wheel of Sustainability, and shares how engaging the entire team during a Kaizen event can create long-term improvements.

Get full show notes and more information here: https://processplusresults.com/podcast/073

Improving the Usefulness of Your Toyota Kata Storyboard | 072

Wed, 15 Dec 2021 01:00:00 -0600

What is the best way to make a Toyota Kata Storyboard? When I created my first storyboard, it felt like an obvious decision to have a digital board. I travel for work, to see family, and my coaching calls are all done virtually. To me, it made the most sense; however, that changed over time.

It's Kata time again, and I'm talking about storyboards in this episode. I'm sharing some of my experiences, lessons learned, and why I finally made the transition from a digital board to a physical board.

Get full show notes and more information here: https://processplusresults.com/podcast/072

How to Grow Great Leaders Fast with Chris Chippindale | 071

Wed, 08 Dec 2021 01:00:00 -0600

How do you grow the leaders that you need? Whether you are expanding into new locations or your current leaders have been promoted, it can be challenging to find the right talent and develop them quickly.

In today’s episode, Chris Chippindale joins us to talk about how Ent Credit Union has grown leaders fast even in the middle of the labor shortages that organizations have been experiencing for the last year.

What You’ll Learn in this Episode:

The Challenge of Finding Leaders
Steps to Growing Leaders
Creating a Path to Leadership Through Alignment
Investing in Leadership Development Everyday

Get full show notes and more information here: https://processplusresults.com/podcast/071

Reliable Recruitment and Engagement Strategies with Jasmine Gorie | 070

Wed, 01 Dec 2021 01:00:00 -0600

Have you ever said this statement, 'HR is getting in the way and won't let me do this?' As Operations Leaders, we don't always see Human Resources as partners that enable us to do our jobs better and more efficiently.

In today's episode, Jasmine Gorie, a VP of HR at Sunland Logistics Solutions, breaks down the relationship between HR and Operations and shares her recruitment and engagement strategies, particularly how important they are in times of growth.

What You’ll Learn in this Episode:

Successful Recruiting for Expansion
Retention Starts with Engagement from the Beginning
Maintaining a Consistent Culture Across Mulitple Locations
Creating Connections for an Aligned Culture
Viewing Operations and HR as a Strategic Partnership

Get full show notes and more information here: https://processplusresults.com/podcast/070

Perspectives from the ILC: Tackling Staffing & Sustaining Challenges | 069

Wed, 24 Nov 2021 01:00:00 -0600

I am very thankful for the community of Operations Leaders and Lean Practitioners who constantly support each other. That is why I am bringing this special Thanksgiving episode live from the Iowa Lean Consortium Annual Conference. In today’s episode, I am talking directly with Lean Leaders who share their perspectives on two major topics: sustaining and staffing.

What You’ll Learn from this Episode:

•Common issues leaders are facing

•Three leader’s perspectives on sustaining

•How leaders are continuing forward despite being short-staffed

Get full show notes and more information here: https://processplusresults.com/podcast/069

Using Outlook to Reduce Back-to-Back Meeting Stress | 068

Wed, 17 Nov 2021 01:00:00 -0600

Don't you hate it when you have back-to-back meetings? Inevitably, one meeting runs over, and there is not enough time to catch your breath, prepare for the next meeting, or even go to the bathroom. In today's episode, I share a passion project that has allowed meetings to be scheduled more efficiently and respectful of people's time.

What You’ll Learn in this Episode:

How my Passion Project Began
Improvement Kata for Meeting Efficiency
Steps to Change Meeting Default Times in Outlook
Managing Meetings to be Respectful of Others

Get full show notes and more information here: https://processplusresults.com/podcast/068

Better Retention with a People First Culture with David Pender | 067

Wed, 10 Nov 2021 01:00:00 -0600

Many organizations have been focused on filling positions and hiring new team members in the current employment market because of the staffing shortages. But how do you retain the team members you already have and keep them engaged?

In today’s episode, David Pender joins us to share how the “people come first” culture at Sage Glass has helped to retain employees, keep them engaged, and refer others to work there as well (sometimes even their daughters).

What You’ll Learn in this Episode:

Choosing between “People First” or “Customer First”
How to Train for Better Retention
Why Mentoring Shouldn’t Just Be for Executives
How to Leverage Trust, Empowerment, and Collaboration

Get full show notes and more information here: https://processplusresults.com/podcast/067

The Truth About Leading through COVID Burnout with Kelli Ogunsanya | 066

Wed, 03 Nov 2021 01:00:00 -0500

COVID has brought challenges to everyone throughout the last several months resulting in burnout to team members and leaders alike. How do we as leaders know when our team becomes overwhelmed, and what do we do when that happens?

In today's episode, Kelli Ogunsanya shares the truth about leading through COVID burnout and how she focuses on meeting people where they are while leading organizational performance.

What You’ll Learn from this Episode

How Increased Communication Helps in Times of Ambiguity
How to Identify Cues of COVID Stress
What a Holistic Approach to Strategic Planning Looks Like
Why We Need to Learn to Lead in a Time of Flux (beyond the pandemic)

Get full show notes and more information here: https://processplusresults.com/podcast/066

The Roles of a Successful Leader with Dave Conner | 065

Wed, 27 Oct 2021 01:00:00 -0500

What does it mean to be a leader? People often come in with their own understanding and assumptions, causing disconnect and an unaligned purpose across the organization.

In today's episode, Dave Conner joins us to share the role of a leader and how they have developed people to lead with meaning.

What You’ll Learn from this Episode

Gaining purpose through servant leadership
Sharpening processes with Lean Thinking
Developing a leader’s mindset
Lean Leadership leads to agility
The 4 Ps of Leading Excellence

Get full show notes and more information here: https://processplusresults.com/podcast/065

People Solve Problems: Creating A Problem-Solving Culture with Jamie Flinchbaugh | 064

Wed, 20 Oct 2021 01:00:00 -0500

We all solve problems in our organizations every day. There are so many tools and resources available to help us through those processes, but do we as leaders focus more on the methodology or on our people when it comes to problem-solving?

In today’s episode, Jamie Flinchbaugh, author of People Solve Problems, joins us to what organizations are doing with learning and problem-solving as part of their culture and what leaders can do to close the problem-solving culture gap.

What You’ll Learn from this Episode:

How Organizations Differ in their Problem-Solving Processes
Symptoms of Ineffective Problem-Solving
Integrating Problem-Solving into the Day-to-Day
Coaching Through Problem-Solving Gaps

Get full show notes and more information here: https://processplusresults.com/podcast/064

Lessons Learned Striving (and not achieving) the Next Target Condition | 063

Wed, 13 Oct 2021 01:00:00 -0500

What do you do when faced with a challenging learning experience that is, well, challenging? How do you respond when you are trying to grasp a concept that is beyond your learning threshold? In today's episode, Jamie discusses the lessons she learned in her Kata Girl Geek Learning Group when striving toward but did not achieve the Next Target Condition.

What You’ll Learn from this Episode

Why the order of the starter kata steps matter
Learning to Move Forward When We're Beyond our Learning Threshold
Practical Learnings About Graphs and Data
Transitioning from Step 3: Establish the Next Target Condition to Step 4: Experiment Toward the Next Target Condition

Get full show notes and more information here: https://processplusresults.com/podcast/063

That's Not Coaching | 062

Wed, 06 Oct 2021 01:00:00 -0500

In today’s episode, we are diving into what I mean by coaching, how it’s different from other definitions, and why it even matters.

What You’ll Learn in this Episode:

What Coaching Is Not
My Definition of Coaching
What Coaching Means as an Operations Executive
Coaching as Part of Development

Get full show notes and more information here: https://processplusresults.com/podcast/062

Leading Buffet Restaurants through a Pandemic with Scott Post | 061

Wed, 29 Sep 2021 01:00:00 -0500

What would happen if the doors to your organization had to close tomorrow? Most everyone experienced this at some point during the pandemic, but what would you do if you lost 80 percent of your business overnight?

In today's episode, Scott Post discusses the challenges of leading a buffet restaurant enterprise during a pandemic and their steps to be successful during that crisis.

What You’ll Learn From This Episode:

Servant Leadership in an Operations Role
Capitalizing on Necessary Changes
Focusing on the Fundamentals

Get full show notes and more information here: https://processplusresults.com/podcast/061

Leaving Well: Transitioning Out of an Executive Role with Marc Braun | 060

Wed, 22 Sep 2021 01:00:00 -0500

How would your organization perform if you were no longer there? Most people only stay in one position for two to five years before moving on, so how do you start preparing for that transition?

In today’s episode, Marc Braun joins us to discuss the steps he has made as he transitions out of his position of President at Cambridge Air Solutions and how continuously developing other leaders have helped him to leave well.

What You’ll Learn from this Episode

Dedicating Time for Employee Growth Leads to Continuous Improvement
Leaving Well Starts the First Day in a New Position
Developing Others to Step into Your Role
Failure is Inevitable: Celebrate the Process
Leaving Well is Leading Well

Get full show notes and more information here: https://processplusresults.com/podcast/060

Business Growth Requries Leadership Growth: Kristin Ogo, Kenmore Envelope Company | 059

Wed, 15 Sep 2021 01:00:00 -0500

Is leadership development part of your strategy for business growth? If your business is growing or if you want to grow, it is important to consider how you're developing your leaders.

In today's episode, Kristin Ogo joins us to discuss how Kenmore Envelope Company focused on leadership expansion and how they continue to develop their leaders as their company has continued to grow.

What You’ll Learn in this Episode:

Creating a Roadmap for Business Growth
Increasing Communication During Uncertain Times
Building Relationships to Enable Leadership Growth
How Leadership Development Can Reduce Turnover
Creating a Culture of Engagement in Continuous Operations

Get full show notes and more information here: https://processplusresults.com/podcast/059

Collaboration & Clarity at the Core of Improvement: Javan Lapp, Key-Link Fencing and Railing | 058

Wed, 08 Sep 2021 01:00:00 -0500

As Ops Leaders, how do you collaborate with internal business partners to better know your customers? Operations Managers are uniquely positioned to understand what is important to the customer and what they value.

In today’s episode, Javan Lapp joins us to discuss how Key-Link Fencing and Railing has kept a customer-focused mindset through their innovation processes and encourages Ops Managers to be strategic business partners with other teams across the organization.

What You’ll Learn from this Episode

Innovation Through Vertical Integration and Scaling
Keeping a Customer-Focus in Improvement Thinking
Viewing Ops Managers as Strategic Business Partners within the Organization
People Development in a Culture of Collaboration

Get full show notes and more information here: https://processplusresults.com/podcast/058

Improvement Thinking in Organizational DNA: Gary Peterson, EVP of Supply Chain and Production, OC Tanner | 057

Wed, 01 Sep 2021 01:00:00 -0500

How does your organization respond when a crisis occurs? Many times, the focus shifts to production lines and getting done "what we can," shoving innovation and improvement to the side.

In today's episode, Gary Peterson joins us to discuss how they have used improvement thinking as a strategic advantage and have woven those strategies into the foundation of their culture so that they were able to lean into those principles and systems during uncertain times instead of pushing them away.

What You’ll Learn from this Episode

Gary Peterson’s Philosophy on Lean Leadership
How O.C. Tanner Integrates Improvement Thinking as a Strategic Advantage
Doubling Down in Times of Crisis
Strategic Advantage: Moving Beyond Command and Control
Using Leader Standard Work to Be a Better, More Strategic People Leader

Get full show notes and more information here: https://processplusresults.com/podcast/057

Anniversary Edition: Jamie V. Parker's Lean Leadership Journey | 056

Wed, 25 Aug 2021 01:00:00 -0500

Our podcast is now one year old! And I’m featuring a special edition anniversary episode time for all of you.

But first, let me extend my sincere gratitude for being along with me on this ride over the last year. Thank you for tuning in, for taking action, for providing feedback or reviews and ratings, and for sharing the episode every single Wednesday of the year. Thank you so much for your continuous support.

Now, in this special anniversary episode, I want to share with you the Lean Leadership Podcast Host Chris Burnham interview with me. I want to give you details and insight into not just my story, but also my transformation story, setbacks, struggles, as well as advice for those who are new in their journey.

What You’ll Learn from this Episode:

How shifting your framing on trust can help you be more effective as a leader
One major setback I experienced with lean as a senior operations manager
The ah-ha moment when I understood the positive impact of lean thinking and lean leadership
The piece of advice I would give to someone new to a lean journey and someone that’s further along with their journey.

Get full show notes and more information here: https://processplusresults.com/podcast/056

Improvement Kata Learner Lessons from Step 2: Grasp the Current Condition | 055

Wed, 18 Aug 2021 02:00:00 -0500

Grasp the Current Condition. It sounds easy enough. Turns out, there are some nuances that can make a big difference in how effectively the step aids you in your improvement kata practice. Explore four key lessons I discovered when in the role of learner in my Kata Girl Geek Learning Group experience.

What You’ll Learn from this Episode

The starter kata within Step 2: Grasp the Current Condition that you might not have used before
Which improvement kata resource I use every day in my current role as learner
Two things you can say as a coach to effectively transition between teaching and coaching
How to learn the right size and scope for your improvement kata next step
My big Aha! learning about grasping the current condition that I missed in my previous understanding of improvement kata

Get full show notes and more information here: https://processplusresults.com/podcast/055

That Time Improvement Kata Drove Me Bonkers | 054

Wed, 18 Aug 2021 01:00:00 -0500

Do you remember a time when you were learning something new? What about a time when you had to retrain your brain because you were learning new ways of problem-solving or new ways of thinking? Think back to that experience. How did you respond?

In today’s episode, Jamie shares her experience as she faces a challenging learning experience in her Kata Girl Geeks-Learning Group. As a leader, being in a learner role not only helps us improve but also helps us connect to people with empathy as they go through a similar experience.

What You’ll Learn From This Episode:

Jamie V. Parker’s Story Practicing Improvement Kata, Grasping the Current Condition
Her Two Biggest Takeaways and How They Can Help You Lead Your Team
How We’re Conditioned to Make it Difficult to Systematically Grasp the Current Condition

Get full show notes and more information here: https://processplusresults.com/podcast/054

Creating and Sustaining a Culture of Improvement | 053

Wed, 11 Aug 2021 01:00:00 -0500

How do we create a culture of improvement? I’m not just talking about adding another continuous improvement tool that managers check off the list, but how do we create an environment where the team members want to achieve the same goals as leaders and know they are contributing?

In last week’s episode, we talked about the right side of the model with Purpose and Participation, which could be considered the respect for people side. In today’s episode, we are focusing on the left side with Performance and Progression and how they can create a culture of improvement and agility.

What You’ll Learn from this Episode:

Culture of Improvement Through Performance
Problems with Implementing Performance
Leadership Practices to Build Performance
Culture of Agility Through Progression
Common Problems with Progression
Leadership Practices to Build Progression
BONUS: How all of the Cultural Enablers Work Together

Get full show notes and more information here:
https://processplusresults.com/podcast/053

Inspire an Engaged, Aligned Team | 052

Wed, 04 Aug 2021 01:00:00 -0500

Wouldn’t it be great if we were able to inspire a team to be engaged and aligned? Imagine if everyone in your organization shared the same vision, had the same values, and actively participated as a result. How would this impact your culture, creativity, problem-solving, execution, and value creation?

Throughout the last few episodes, we’ve been discussing what makes an organization a “Best Place to Work.” We are continuing the conversation this week and focusing on the right side of the model. The Cultural Influencers, Purpose and Participation, are absolutely necessary for inspiring an engaged and aligned team.

What You’ll Learn From This Episode:

What Organizational Purpose Means
Gaps in an Organization’s Purpose
Three Leadership Practices to Build Purpose
Employee Engagement Requires Active Participation
Reasons Leaders Don’t Get Engagement
Three Leadership Practices to Build Participation

Get full show notes and more information here:
https://processplusresults.com/podcast/052

Everyone Needs Knowledge Management with Dr. Cynthia J. Young | 051

Wed, 28 Jul 2021 01:00:00 -0500

When team members leave their roles, what happens to all the institutional knowledge they have in their heads?

How much of a disruption is it when people move positions, retire, or go on extended absences?

Dr. Cynthia J. Young shares how everyone in the organization can use knowledge management to make these situations better.

What You’ll Learn from this Episode

What knowledge management is, and why organizations need it
How knowledge management applies to managers and individuals
The connection between knowledge management and how you take vacations
How you can get started with knowledge management

Get full show notes and more information here: https://processplusresults.com/podcast/051

Building Organizations Where People Contribute Their Best (because they love working there!) | 050

Wed, 21 Jul 2021 01:00:00 -0500

It’s one thing to “keep” team members. It’s another to keep them while they’re also fully engaged and contributing their best. Creating a workplace culture that helps people thrive is the answer to the current challenge: how do we compete in the employment market.

Back in Episode 049 we talked about a model that makes organizations “best places to work” - what team members want in their workplaces. In this episode, we talk about the same model but from a leadership point of view - what executives want for their respective organizations. Notice how we can achieve both in this episode.

What You’ll Learn from this Episode

How to build an organization where people will want to work - and even tell everyone how great the organization is!
Key elements that inspire an engaged, aligned team
The two necessary components for a culture of systematic improvement and sustained agility
Why putting people at the center to achieve success is important
Moving Past Tradeoffs: Serve People PLUS Deliver Results

Get full show notes and more information here: https://processplusresults.com/podcast/050

Making Our Organizations "Best Places to Work" | 049

Wed, 14 Jul 2021 01:00:00 -0500

“How do we build an organization where people want to work & tell others how great it is?”

Organizations are struggling to fill open positions, and with more virtual job options available, people are no longer just looking to work at companies in their local areas. So executives are asking this question as they try to tackle the “labor shortage.”

What You’ll Learn from this Episode

Current Challenge: Attracting and Retaining People
The 4 Elements of the Best Places to Work
Combining The 4 Ps to Create Workplaces People Love
How Team Members’ Desires Match Up with Organizational Goals

Get full show notes and more information here: https://processplusresults.com/podcast/049

Engaging the Frontline in Improvement with Aaron Davidson | 048

Wed, 07 Jul 2021 01:00:00 -0500

What needs to happen to transition from event-based lean to an improvement culture?

One required step is engaging the frontline, but that brings challenges as fear or resistance may show up.

Aaron Davidson, Corporate Director of Employee and Guest Experience at Mohegan Gaming and Entertainment, shares how he engages the frontline and the role lean plays in volatile industries.

What You’ll Learn from this Episode

Key phrases that can help you position and think about lean in a different way
The role of lean in volatile industries like hospitality and gaming - and how the “when” of lean is different than what some organizations do
Steps to better engage your frontline in improvement, especially when there is fear or resistance

Get full show notes and more information here: https://processplusresults.com/podcast/048

The Magic Wand that Makes Lean Operations Management Easier and Better | 047

Wed, 30 Jun 2021 01:00:00 -0500

“If you had a magic wand, what is the first thing that you would fix in an organization you’re coaching?”

Chris Burnham asked me this question when I recorded a guest spot on his Lean Leadership podcast.

My answer was simple. “If I could wave a magic wand, I would instantly develop the capabilities and the habits of all the leaders in the plant to Leverage the Positive by giving effective reinforcing feedback - or effective recognition feedback.

Join me as we dig deeper in this episode.

What You’ll Learn from this Episode

The two types of feedback: reinforcing feedback and correcting feedback
Why “thank you’s” are not enough
A big recognition feedback mistake found in operations management
The strategy behind training leaders on feedback in a way that has a bigger impact

Get full show notes and more information here: https://processplusresults.com/podcast/047

The Levels of Conflict Every Leader Should Know | 046

Wed, 23 Jun 2021 01:00:00 -0500

Have you ever left a conversation and thought “Whoa - that was blown out of proportion”? Or “Whoa - that escalated quickly”?

Knowing the levels of conflict is essential since misstepping will only make things worse. But what are the levels of conflict? How can you use The Conflict Ladder to more effectively lead through conflict?

In this episode, I’ll walk you through every step of The Conflict Ladder and how you can properly address unhelpful behaviors at the right level.

What You’ll Learn from this Episode

What the different levels of conflict are and why it’s helpful to understand them
Mistakes individual leaders and organizations make on the conflict ladder
How to address unhelpful behaviors at the right level

Get full show notes and more information here: https://processplusresults.com/podcast/046

Lean Culture Requires Productive Conflict | 045

Wed, 16 Jun 2021 01:00:00 -0500

What You’ll Learn from this Episode

Two types of workplace conflict, and how they differ
How the research behind DiSC for Productive Conflict does - and doesn’t - align with the other conflict models we’ve explored on past episodes
Why you can’t have a lean culture without conflict
The role leadership action plays in stimulating productive conflict
What Productive Conversations and Conflict is and how it can help your leadership team achieve more effective change adoption, gain better adherence to standard processes, and foster creativity and collaborative problem solving

Want to take the DiSC for Productive Conflict Assessment?
Want to develop your operations leaders on Productive Conversations and Conflict?
Email me at: jamie@ProcessPlusResults.com

Get full show notes and more information here: https://processplusresults.com/podcast/045

Cultivating Innovation with Erlin Kakkanad and Bella Englebach | 044

Wed, 09 Jun 2021 01:00:00 -0500

How would you define innovation? What enables a culture of innovation? How do lean and innovation fit together (or not)? Erlin Kakkanad and Bella Englebach share their insights about innovation and frugality, the intersection of Lean and innovation, and examples of real case studies.

What You’ll Learn from this Episode

Perspectives on the intersection of Lean and Innovation
Examples from Toyota of Lean problem solving versus innovative product development
How frugality can generate creativity or help inspire creativity
Framing challenges and divergent thinking in creativity and innovation, and case studies to demonstrate

Get full show notes and more information here: https://processplusresults.com/podcast/044

Choosing Better Thoughts for Continuous Improvement Coaching | 043

Wed, 02 Jun 2021 01:00:00 -0500

It’s one thing to become aware of thoughts that aren’t serving you. But how do you actually change them? How do you choose thoughts that will yield better results? And what’s the relevance in Lean Leadership?

While this is relevant for everyone… it’s particularly on point for the CI practitioners, Lean Coaches, Problem Solving Mentors, and Kata Coaches, this one’s for you.

What You’ll Learn from this Episode

Why positive affirmations are not enough to change your thought
How to create that different feeling that prompts us to take a more productive action
Learn the effective way of practicing those better thoughts
How to create your Thought Model

Get full show notes and more information here: https://processplusresults.com/podcast/043

Coaching Techniques for Self Leadership | 042

Wed, 26 May 2021 01:00:00 -0500

So often leaders want to learn how to “fix other people.” To get them to do the work, to get on board, to be better. But true leadership starts with our own self awareness and self management.

You are probably keenly aware of your results. But what about your feelings? Or your underlying, automatic thoughts?

Join me as I dig into coaching techniques for self leadership. Because whether you like it or not, it’s hard to manage yourself when you don’t really know your inner workings.

What You’ll Learn from this Episode

How life coaching applies to leadership self awareness and self management
Lessons I learned from the CTFAR Self Coaching Thought Model
How to facilitate the transformation from both thoughts and behaviors
How to figure out what your underlying thoughts are

Get full show notes and more information here: https://processplusresults.com/podcast/042

Workplace Drama: How Mental Stories Impact Improvement Results | 041

Wed, 19 May 2021 01:00:00 -0500

As I sat at the restaurant alone, fuming, I worked up an elaborate story in my mind of why he was late. The truth is that we all create stories in our heads. These stories then fuel our words and actions, including in the workplace. And when we’re talking about changing the way people think and work, that could lead to workplace drama.

What You’ll Learn from this Episode

Why I was sitting at the restaurant fuming and what really happened
How the Crucial Confrontations stories to action model was a complete game changer in my self management
How the “second cycle” Arnout Orelio talked about can help you understand and potentially avoid workplace drama
Why sometimes people act in ways that seem completely illogical

Get full show notes and more information here: https://processplusresults.com/podcast/041

Getting and Making Real Commitments: Reliable Promising with Susan Reinhardt | 040

Wed, 12 May 2021 01:00:00 -0500

Have you ever been in a meeting and thought that everyone was on the same page for action steps, but you go into the next week’s meeting and the tasks still aren’t done.

Susan Reinhardt joins us today to discuss how the concepts of Reliable Promising or Conversation for Action that she uses in Lean Construction may help you.

In fact, you might hear some "Weasel Words" in today’s conversation that are haunting your collaborative efforts.

What You’ll Learn from this Episode

How to shift your language to get commitments that are more likely to be followed through on
What Weasel Words are and how they can derail execution
The idea behind the reliable promising loop
Why it’s important, as a leader, to create an environment where someone can say no if you want to get real commitments

Get full show notes and more information here: https://processplusresults.com/podcast/040

Dimensions of Coaching & the Lean Coaching Summit with Jim Huntzinger | Bonus May 2021

Tue, 11 May 2021 01:00:00 -0500

Coaching is such a critical skill and behavior for leaders, so I'm thrilled to join the lineup for Lean Frontier’s Virtual 2021 Lean Coaching Summit.

But coaching isn't one dimensional. In fact, Jim Huntzinger, Founder and President of Lean Frontiers, shares different perspectives, angles and applications of Lean coaching and how conversations with John Shook about these different dimensions led to the birth of the Lean Coaching Summit.

What You’ll Learn from this Episode

How years of casual conversations led to the Lean Coaching Summit
Why you should attend a Summit dedicated just to Coaching
Who are some of the great speakers for the 2021 Summit and how you can hear them speak now

Get full show notes and more information here:
https://processplusresults.com/podcast/bonusmay2021

Fact-Based Leadership with Arnout Orelio | 039

Wed, 05 May 2021 01:00:00 -0500

How does fact finding and problem solving work when folks on your team are stressed or frustrated or angry? When you and a team member see the same situation from different perspectives? When you're having performance problems that are turning into conflicts between people?

Today, Arnout Orelio joins us from the Netherlands to share how he helps emerging leaders pursue fact-based leadership.

What You’ll Learn from this Episode

How Arnout connects the dots between process problem solving and what some people call “people problems”
The second cycle running in our minds (in addition to the PDCA cycle)
Ways you can reframe opinions or emotions to agreements in order to progress problem definition and problem solving forward
How you think about and use facts for problem solving when people disagree on what the facts are

Get full show notes and more information here: https://processplusresults.com/podcast/039

Lean Lessons from a Budgeting Tool that Changed My Life | 038

Wed, 28 Apr 2021 01:00:00 -0500

Back in the day, I was making good money, but I still didn’t have any.

Honestly, I couldn’t explain where the money went. And it didn’t make sense.

After a virtual hunt for a digital system that will help me in managing my finances, I finally found the right one that perfectly works for me. Join me as I discuss the best budget system, why I've been using it for over six years now, and why I'll never stop.

But . . . What does budgeting have to do with Lean?

You'll hear how the lessons learned can help you think about how your Lean systems, tools, and routines are (or aren’t) changing your organization.

What You’ll Learn from this Episode

The tested and proven budgeting tool that I have used for more than six years
What a Digital Envelope System is and how you can benefit from using it
How the YNAB budget system mirrors Lean thinking
Lessons learned from budgeting and how it can prompt assessment, reflection, and action along your Lean and leadership journey.

Get full show notes and more information here: https://processplusresults.com/podcast/038

Leader Standard Work Tools: Real-World Examples (Part 2) With Robert Olinger and Steve Kane | 037

Wed, 21 Apr 2021 01:00:00 -0500

How do you choose a leader standard work template or tool based on your specific needs?

Robert Olinger and Steve Kane share the challenges they were facing and how they selected the leader standard work tool to meet and address those challenges.

We’ve already had a few episodes that tackle this topic. Back in Episode 29, we had the opportunity to talk with Mike Wroblewski where he provided a framing that you need to think about this interesting topic we are going to discuss today.

The first part of this series started in episode 36 where I explained about the card systems or Kamishibai while our guest Kara Cuzzetto shared the tool she made.

In today’s episode, we will continue the 2nd part of this topic with two more examples from the real world.

What You’ll Learn from this Episode

How to use leader standard work tools and templates to build a habit of activities that you need to overcome challenges
How Robert’s approach to gemba walks changed through his implementation of leader standard work
Why Steve uses a leader standard work system that isn’t his preferred system, and what that means when you’re selecting a template or tool for your work
How leader standard work drives discipline, creating more effectiveness

Get full show notes and more information here: https://processplusresults.com/podcast/037

Leader Standard Work Tools: Real World Examples (Part 1) - Featuring Kara Cuzzetto | 036

Wed, 14 Apr 2021 01:00:00 -0500

What leader standard work tool is the best? There’s not one! The leader standard work tool you should use is the method that works for your circumstances. Kara Cuzzetto shares what made her template the best for her to build transparency and accountability. Jamie Parker shares the pros and potential pitfalls of a Kamishibai card leader standard work tool.

What You’ll Learn from this Episode

The pros and potential pitfalls of using a Kamishibai card system for leader standard work
Why Kara’s team was the critical input point to develop her leader standard work
How accountability and transparency were important factors that drove Kara’s leader standard work tool and template decisions
How leader standard work can help companies achieve their improvement targets while providing a stable, reasonable working environment for employees

Get full show notes and more information here: https://processplusresults.com/podcast/036

The Power of a Peer Group: Lean Communicators | Bonus April 2021

Sun, 11 Apr 2021 01:00:00 -0500

Let’s be real. Leadership and management can be hard. And if you’re not careful, it can become lonely, too. That’s why building your squad is an activity worth investing time and energy.

What You’ll Learn from this Episode

The power of a peer group or squad to help you improve
Why sometimes you need to be open to things you don’t think you need
Who the Lean Communicators are and how they’ve made it easier for you to tune in
Lean and Leadership related shows you might want to tune into

Get full show notes and more information here: https://processplusresults.com/podcast/bonus-april2021

Fostering an Inclusive Environment with Deondra Wardelle | 035

Wed, 07 Apr 2021 01:00:00 -0500

As operations executives and managers, we cannot sit on the sidelines when it comes to systemic racism. We need to lead boldly. Deondra Wardelle talks us through diversity, equity, and inclusion, the intersection between DEI and Lean continuous improvement, and specific steps ops leaders can take to foster a more inclusive environment.

What You’ll from this Episode

How #RootCauseRacism was born from the foundations of Lean continuous improvement
The meaning of DEI and why it’s critical for organizational success
How equity and equality differ, and why one is more relevant for Respect for People
Steps managers - at any place in the organization - can take to foster a more inclusive environment

Get full show notes and information here: https://processplusresults.com/podcast/035

Culture Meets Profit with Matthew Nix | 034

Wed, 31 Mar 2021 01:00:00 -0500

How do you develop a people-centric culture, while also sustaining your improvement efforts and growing the business? Matthew Nix shares how he successfully developed a close-knit culture among his team members while also driving significant revenue growth. You’ll discover how he sees culture not just as a nice-to-have, but as a lifeline for the inevitable challenges that arise.

What You’ll Learn from this Episode

Why culture is critical and not to be taken for granted
How Matthew defined the core values for his organization, including the steps he took and the one critical question he asked
Matthew’s weekly process that moves core values from another thing hanging on the wall collecting dust - to something that team members demonstrate every day
Why Nix Companies actively works on growth, sustainability, and culture - all at the same time
Specific example of how people-focused culture has been a lifeline during tough times
The role leadership development plays in building culture

Get full show notes and information here:

https://processplusresults.com/podcast/034

One-on-Ones That Don't Suck | 033

Wed, 24 Mar 2021 01:00:00 -0500

What You’ll Learn from this Episode

Why doing one-on-ones is one of the most critical leadership routines for managers
What managers get wrong with one-on-ones
Answers to the most common questions about one-on-ones
Important elements that make up an effective one-on-one
The foundation of an effective one-on-one agenda

Get full show notes and more information here: https://processplusresults.com/podcast/033

Engaging through One-on-Ones with Dorsey Sherman | 032

Wed, 17 Mar 2021 01:00:00 -0500

Employee engagement is an input to performance results. The relationship between a leader and employee is what drives engagement. So why do so many leaders fail to have engaging conversations? How can one-on-ones help close that gap? The engagement conversation continues with Dorsey Sherman.

What You’ll Learn from this Episode

The stats on employee engagement, and the impact managers have on engagement
How one-on-ones differ from most conversations we have in the workplace
What fears hold us back from one-on-ones, and how to reframe them

Get full show notes and more information here: https://processplusresults.com/podcast/032

Employee Engagement with Dorsey Sherman | 031

Wed, 10 Mar 2021 01:00:00 -0600

Employee Engagement. It’s the thing we all want. We know it leads to better results. We know it means that we have a better work environment. But what really drives engagement? Dorsey Sherman joins us to answer that question and share how you can impact engagement across your team.

What You’ll Learn from this Episode

The biggest drivers of employee engagement
How engagement and process relate within the context of results
The problem in spending our time on the wrong side of equation
Steps to build relationships that encourage engagement
How to think about, and what to do about, folks on your team you find challenging

Get full show notes and more information here: https://processplusresults.com/podcast/031

Leader Standard Work Gone Wrong | 030

Wed, 03 Mar 2021 01:00:00 -0600

We were really proud of the leader standard work “program” we collectively built. And then . . . it completely flopped.

Hear this real-life practical example of how NOT to implement leader standard work. The best part is, the mistakes I’m sharing today were made by yours truly.

If you haven’t listened to episode 29 with Mike Wroblewski yet, be sure to check it out. It will give you the lens to better understand the missteps I took.

This is the advice I wish I’d had at the start of my Lean journey. Let’s go.

Get full show notes and more information here: https://processplusresults.com/podcast/030

Leader Standard Work with Mike Wroblewski | 029

Wed, 24 Feb 2021 01:00:00 -0600

Leader Standard Work tends to be that thing on our “Lean to-do lists” that stays just out of reach for so many. But leader standard work doesn’t have to be so elusive. Mike Wroblewski, President of Dantotsu Consulting and co-author of “Creating a Kaizen Culture”, shares:

* What leader standard work is (and is not)
* How the purpose of leader standard work escapes us at times
* The first place to start when practicing leader standard work
* How to make sure you're using a LSW tool that works

This is the Lean conversation I wish I had heard 10 years ago. Buckle up.

Get full show notes and more information here: https://processplusresults.com/podcast/029

Getting Tasks Done When You Just Don’t Feel Like It | 028

Wed, 17 Feb 2021 01:00:00 -0600

I’ll be honest, lately there are tasks I just don’t want to do. We've all been there, right? My normal techniques to muscle through weren’t working. We're continuing our series on time, and when I have projects building up that I don't want to do I get stressed and lack motivation. It was time to take action. I turned to LinkedIn to get your best advice on how to stop procrastinating and get after the things I've been putting off. In this episode I share the amazing tips I received and how we all can benefit.

Get full show notes and more information here: https://processplusresults.com/podcast/028

Give Your Leaders "More" Time | 027

Wed, 10 Feb 2021 01:00:00 -0600

Are you sabotaging your team's ability to manage time? It’s common for leaders to not have enough time for it all. Typically, this means leaders have to make difficult choices every day in how they will spend their time.

How do senior leaders impact how effectively and how aligned those choices are made?
If you’re a leader of leaders, this is the episode for you.

Get full show notes and more information here: https://processplusresults.com/podcast/027

This episode is part of a series inspired by our interview with Patrick Adams in episode 24.
If you're interested in more, visit https://processplusresults.com/time/

Applying Improvement Kata: Overcome the Leadership Challenge "I Don't Have Time" | 026

Wed, 03 Feb 2021 01:00:00 -0600

Have you ever wished for more time? As we continue with our series inspired by the interview in Episode 24 with Patrick Adams, today we tackle this common problem. I'm going to use the model of Toyota Kata, the Improvement Kata in particular, and then we're going to talk a little bit about how we apply it to this problem like,” I just don't have enough time” or “I'm not spending my time on the right things.” If you're not familiar with Toyota Kata, don't worry you'll be able to follow along. It's time to change our thoughts and find solutions to move forward.

Get full show notes and more information here: https://processplusresults.com/podcast/026

Creating More Time For Lean | 025

Wed, 27 Jan 2021 01:00:00 -0600

Have you ever felt like you're drowning in your work and just trying to keep your head above water? How do you create the time to practice Lean thinking and working in your leadership role when it feels like there’s just not enough of it?

Inspired by our conversation with Patrick Adams in episode 24, I'll be sharing 6 steps to get you moving in the right direction.

Get full show notes and more information here: https://processplusresults.com/podcast/025

Assessing Lean Culture through Leadership Activities with Patrick Adams | 024

Wed, 20 Jan 2021 01:00:00 -0600

Ops Leaders, here is my question for you this week: when it comes to a continuous improvement culture, how do you assess where your organization is today and what to prioritize? That's exactly what we're talking about today with our guest, Patrick Adams. I'm so excited for you to join me for a conversation about lean culture with the author of Avoiding the Continuous Appearance Trap.

Get full show notes and more information here: https://processplusresults.com/podcast/024/

Connect with Patrick on LinkedIn
Learn more about Patrick at his website
Learn More and Purchase Patrick’s Book: Avoiding the Continuous Appearance Trap

Learning from the Unexpected: Lessons from Podcasting | 023

Wed, 13 Jan 2021 01:00:00 -0600

You know how sometimes you start something with certain expectations . . . and then you find that your biggest lessons (and your biggest wins) actually come from something different than you expected? This podcast journey has been that way to me. Raise your hand if you can relate! In this episode I hope that hearing about my wins and gains from podcasting will help you as you’re reflecting, planning, and dreaming for the new year.

Get full show notes and more information here: https://processplusresults.com/podcast/023/

Did You Grow Your Capabilities in 2020? | 022

Wed, 06 Jan 2021 01:00:00 -0600

As we start a new year, I wanted to build off of last week’s episode with Katie Anderson and share with you the Top 6 episodes of the podcast from 2020. As we go through the episodes I’ll also share powerful questions including one from my friend Sandi that I think you’ll enjoy. She recently asked on social media, “What can you do today that you were not capable of 12 months ago?”

Think about it and let’s get into it!

Get full show notes and more information here: www.processplusresults.com/podcast

Intentional Leadership with Katie Anderson | 021

Wed, 30 Dec 2020 01:00:00 -0600

We throw around the phrase “set intention” quite a bit, but what does that really mean? How is intention different from goals? And how can we use both intention and goals together?

In this episode, I talk with Katie Anderson, author of Learning to Lead, Leading to Learn. We explore the differences between intention and goals, setting intention at different levels, and tactical steps to practice intentional leadership.

Get full show notes and more information here: https://processplusresults.com/podcast/021

The Re-Gift They’ll Love: Free Lean Leadership Resources to Share | 020

Wed, 23 Dec 2020 01:00:00 -0600

December and this time of year are a season of generosity. Without diving into the origins or religious associations of the various winter holidays, there is a general sense of giving in the air during this time of year. And today I have a gift for you.

Make a note of this link: www.ProcessPlusResults.com/free

Give the gift of learning to others, by sharing this link with them (and you can grab the free trainings for yourself too): www.ProcessPlusResults.com/free

Get full show notes and more information here: https://processplusresults.com/podcast/020

Lean Leadership for Happier Holidays at Home | 019

Wed, 16 Dec 2020 01:00:00 -0600

If you’ve listened to the podcast before you’ve no doubt heard me say that “Leadership is a Relationship”, but do you know what that means? It means some of the things you do to be a good leader can also serve you well in your personal relationships. Especially when we’re home for the holidays. This is often a stressful time for folks, and there’s no doubt that difficulties we’ve all faced this year can put strain on our interactions with family and friends.

My tip for you is to use the reinforcing feedback tools you learned in episode 5 this holiday season. Today, I will give you a review of reinforcing feedback & examples of it in the workplace. Then we’ll talk about our personal relationships and how we can apply it at home. And finally, I’ll leave you with your next step.

Let’s get started!

Get full show notes and more information here: https://processplusresults.com/podcast/019

Rabbits, Raccoons, and Resolve in 2020 | 018

Wed, 09 Dec 2020 01:00:00 -0600

Are you ready to hear about rabbits and raccoons today? Surely you’re curious. As we approach the close of the calendar year, I wanted to do a little recap of my year, including the biggest lesson I learned and how it might help you, too.

Let’s get started!

Get full show notes and more information here: https://processplusresults.com/podcast/018

3 Holiday Blues Your Team Members Might Face | 017

Wed, 02 Dec 2020 01:00:00 -0600

It’s important to remember during this holiday season that while work is made up of process, organizations are made up of people. And with people come emotions.

If you’re a team leader you should be aware of some of the struggles your team members might be facing during this time . . . especially since the pandemic has likely increased the occurrences of struggle.

So today, I’m going to walk you through 3 holiday blues your team members might be facing.

Get full show notes and more information here: https://processplusresults.com/podcast/017

Gratitude - Thinking to Acting | 016

Wed, 25 Nov 2020 01:00:00 -0600

“Gratitude can transform common days into thanksgiving, turn routine jobs into joy, and change ordinary opportunities into blessings.”

Gratitude definitely has a role to play in leadership because it can change how you show up.

Today, in the spirit of Thanksgiving, we’ll be talking about how incorporating a gratitude practice into your work routine can literally change your brain and improve your team.

Get full show notes and more information here: https://processplusresults.com/podcast/016

Improving Daily Meetings | 015

Wed, 18 Nov 2020 01:00:00 -0600

Daily meetings. Huddles. Startups. Tiered Meetings. Standups. Whatever you call them . . . today we’ll talk with experts about how to execute and improve daily meetings.

Many organizations use daily huddles as the core routine that brings them all together. But let’s be real - building engaging, effective, daily huddles that serve the greater purpose can be challenging to achieve.

Guests Meredith Fisher and Stephanie Hill share learnings and recommendations based on their real world experience.

Get full show notes and more information here: https://processplusresults.com/podcast/015/

Don’t Succumb to Command & Control | 014

Wed, 11 Nov 2020 01:00:00 -0600

Leadership is to serve and develop people through human interactions and relationships towards the achievement of goals that support purpose. So, if leadership happens through human interactions and relationships, what are those interactions?

Today we’ll dive deeper into The 5 Leadership Interactions that collectively build your relationships with team members. When we create awareness of The Five Leadership Interactions, then we can start to see what types of interactions we’re having, and to purposefully choose how we want to interact with team members.

Get full show notes and more information here: https://processplusresults.com/podcast/014/

What is Lean Leadership? | 013

Wed, 04 Nov 2020 01:00:00 -0600

What is Lean Leadership? You’ve heard me talk about this A LOT over the last 12 episodes but it’s time for a deeper look.

In today’s episode, I’ll break down what both Lean and Leadership mean to me, which then drives how I develop leaders. You’ll hear key components to consider when moving Lean Leadership beyond a buzzword to definable meaning.

This is my living and growing definition. Things can change, but the goal is to inspire you to create your own code to operate by. Let’s get to work!

Get full show notes and more information here: https://processplusresults.com/podcast/013/

Applying 2020’s Lessons to Build Organizational Agility | Bonus Episode

Thu, 29 Oct 2020 01:00:00 -0500

CEOs, COOs, and Operations Executives - this episode is for you.

In 2020, we learned some hard lessons and uncovered the need to build organizational agility. Lean provides a roadmap for us to get there, building the learning organization that can navigate in unchartered territory and innovate to sustain a competitive edge.

But too often, our Lean efforts stall out.

In this Bonus Episode, you’ll learn my VALUE model to build the strong foundation needed for organizational agility. And you’ll walk away with five questions to examine as an executive team to determine your top priority and next best step.

Get full show notes, images of the frameworks discussed, and more at https://processplusresults.com/podcast/BonusOctober

Your Lean Management Foundation - A Conversation with Ron Pereira | 012

Wed, 28 Oct 2020 01:00:00 -0500

Join me for a special conversation with Ron Pereira, co-founder of Gemba Academy. We both get pumped up as Ron shares his advice for Ops Managers on building your Lean management foundation. Ron walks through four routines that work together systematically to help you change the way you’re managing your operations so that you and your team can make work easier, better, and faster.

After five guest podcasts on Ron’s Gemba Academy Podcast, the tables are turned. This time, you’ll get to hear Ron’s thoughts. I have learned so much from working with Ron over the years, and I couldn’t be more excited to share his insights and experience with you.

Get full show notes and more information here: https://processplusresults.com/podcast/012/

Biggest Pitfalls for Managers | 011

Wed, 21 Oct 2020 01:00:00 -0500

Before we get into the three pitfalls and mistakes I want to share with you today, it’s important for you to know that I have fallen into every single one of them.

Building off of the mistakes in Episode 10, I wanted to share more Lean implementation hazards that might take you off track on your Lean journey - and what steps operations executives, managers, and leads need to do instead.

I hope you’re ready to get straight into it, let’s go!

Get full show notes and more information here: https://processplusresults.com/podcast/011/

Top Mistake Ops Leaders Make with Lean | 010

Wed, 14 Oct 2020 01:00:00 -0500

It’s time for you ops leaders and I to have a heart to heart on what I think is one of the top mistakes that ops managers make when they decide to use Lean thinking and working in their operation and leadership. If you’re just starting your lean journey, you’ll be happy you listened to this episode.

Last week in Episode 9, I shared my thoughts on what I think Lean folks get wrong about ops managers.

This week we’re digging into what ops managers get wrong about Lean. You don’t want to miss this one.

Get full show notes and more information here: https://processplusresults.com/podcast/010/

What Lean Folks Get Wrong About Ops Managers | 009

Wed, 07 Oct 2020 01:00:00 -0500

If you’re an Ops Manager, you might not know what the Lean world has been saying about you… but I’m here with today’s episode to share a different viewpoint.

I will share what I believe is the biggest misconception Lean practitioners hold about Ops Managers, Leaders, and Executives. We’ll talk about why I think this common thought is inaccurate, what’s actually happening instead, and what it means for all of our next steps to create more value.

Are you ready to do some myth busting?

Get full show notes and more information here: https://processplusresults.com/podcast/009/

Ask Jamie - Recognition Questions | 008

Wed, 30 Sep 2020 01:00:00 -0500

Today, I'm answering YOUR questions about Recognition.
Is recognition always needed? How do I make saying “thank you” to my team less awkward? These are just some of the questions addressed in today’s Ask Jamie episode. This recognition unit was going to be a three-part series. That all changed once I received questions from listeners like you.

Today, I’ll share with you questions and answers on topics like watering-down the recognition, getting stuck on the 4-part formula, integrating reinforcing feedback into other recognition efforts, and what should be recognized.

Did you miss the earlier episodes on the importance of recognition? Head back to Episode 5.

Get full show notes and more information here: https://processplusresults.com/podcast/008/

Recognition in Lean Manufacturing | 007

Wed, 23 Sep 2020 01:00:00 -0500

What about recognition in the real world? You know, when we’re busy and have numbers to hit and issues to deal with. Join us for our first guest interview with Eric Wood as we explore recognition in Lean manufacturing.

Eric serves as the Safety and Maintenance manager at a manufacturing company, where he leads a total team of 30, including both individual contributors and Team Leads.

Eric will share with us

How he used to give recognition and What changed when he learned reinforcing feedback
Steps he’s taking to develop his leaders to more effectively recognize their teams
His biggest Ah-Ha and advice for other operations leaders

Get full show notes and more information here: https://processplusresults.com/podcast/007/

The Penny Trick to Recognition Habits | 006

Wed, 16 Sep 2020 01:00:00 -0500

Do you feel like you’ve tried every trick in the book to remind yourself to show gratitude to your team? Today I want to share a time when I struggled with building a recognition habit. What happened - What I learned - And how we all can apply that lesson to better lead our teams.

In episode 6 we’re building upon the Beliefs circle of the Transformation Trinity. For at least a decade, I was a manager that brought to life the sentiment: “I do 10 things wrong and never hear a word. I do one thing right and never hear the end of it.”

I’ll share the tricks I tried (and failed) to trigger giving recognition to my team. Although they might be helpful for you, I want you to understand why they didn’t stick. By getting to the root of what my beliefs were about feedback and recognition I was able to change my behaviors.

Get full show notes and more information here: https://processplusresults.com/006

The Problem with Recognition | 005

Wed, 09 Sep 2020 01:00:00 -0500

Every team member wants to be recognized for their contributions. But have you ever stopped to think about how your “Good job, bud!” could actually be negatively affecting the team?

In episode 5 we’re building upon the Behaviors circle of the Transformation Trinity. First, we’ll talk about the three mistakes you might be making right now when it comes to recognition. As always, I’ll share some stories and examples along the way. And most importantly, I’ll share a simple 4-part formula for recognition that will empower and lift up your team members - while also helping you deliver better results. Because developing leaders is my mission.

Don’t rely on pizza parties and gift cards. Reinforcing feedback is a must-have for your Lean Leadership toolbox.

Get full show notes and more information here: https://processplusresults.com/podcast/005

Be Obsessed | 004

Wed, 02 Sep 2020 01:00:00 -0500

Obsession fuels leadership. You can implement the same energy and excitement you might have for rock climbing or watching Real Housewives into your leadership role on the job.

This week I share with you my love of mystery solving and together we’ll explore how to apply that same curiosity to the Transformation Trinity and your Lean journey. Investing in yourself to become a better leader can be hard and discouraging at times. That’s why it’s so important to figure out what it is about Leadership that you’re obsessed with.

Get full show notes and more information here: https://processplusresults.com/podcast/004

Getting Lean to Stick | 003

Wed, 26 Aug 2020 03:00:00 -0500

Sometimes we get the great idea to try something new, and then find ourselves lost and discouraged when it doesn’t take hold. I get it, we’ve all been there.

In this episode, we’ll expand on the Transformation Trinity model and learn how beliefs, behaviors, and systems are the key to lasting change for your team.

Get full show notes and more information here: https://processplusresults.com/podcast/003

Why is Lean so Hard? | 002

Wed, 26 Aug 2020 02:00:00 -0500

Have you ever implemented a Lean system or tool but didn’t achieve the adoption, execution, and impact you were expecting? Or maybe things were great at the beginning, but over time execution waned and the system wasn’t used effectively and consistently? Frustrating, right! So how do we make it easier to sustain and improve results?

In Episode 2, we’ll dive into the gaps that make improvement implementation and sustainment difficult.

Get full show notes and more information here: https://processplusresults.com/podcast/002

Respect People vs. Deliver Results | 001

Wed, 26 Aug 2020 01:00:00 -0500

“I want to lead with Respect for People and engage the team in Continuous Improvement, but at the end of the day we’ve got a job to do.”

Have you ever found yourself thinking something like this? Join me in Episode 1 as I share a missed opportunity with one of my past team members as a powerful example of how that drive for results can manifest and lead you down an ineffective path.

Get full show notes and more information here: https://processplusresults.com/podcast/001

Podcast Trailer

Tue, 28 Jul 2020 13:00:00 -0500

Lean Leadership for Ops Managers is a podcast for leaders in Ops Management who’ve had some targeted success with Lean, but haven’t yet built the everybody-everywhere-everyday improvement culture they crave.

If you wish the team could focus on proactive, systematic problem solving, but instead your team keeps coming to you for all the answers . . .

If you want to use Respect for People and People-Centric Leadership, but feel more pressure to get the work out and hit your numbers . . .

If you’ve read books and attended workshops about Lean, but can’t quite achieve the team member engagement and sustained improvement you want . . .

This is the podcast for you! In each episode, former Fortune 100 Ops Executive and Lean Enthusiast Jamie V. Parker will teach you how to engage your team, develop a Lean culture, and still get your day job done.

You can have Respect for People AND Continuous Improvement AND High Performance. You don’t have to choose. Download your free Transformation Trinity Workbook to walk you through the steps of identifying and removing roadblocks to easier and better Lean operations at www.ProcessPlusResults.com/transformation

Don’t miss an episode! Be sure to subscribe wherever you like to listen to podcasts.